youngmon/atlassian-qna huggingface dataset:
Private board
Asked by Aleyna:

Hello guys,   

is it possible to create a boards visible to certain people?

I want to implement the Jira software into my Team, however we would like to have a special board only with our clients -who do not need insider information.   
Is there a function to secure the boards with a code or pin?   

Thank you !  

Best,

Aleyna


Answers:
author: Michel Neeser
body: Hi [@Aleyna](/t5/user/viewprofilepage/user-id/5387390) and welcome!

You can control the visibility of projects for groups of users or even individual users. This way, only the users you give permission to will see a project in the first place.

How to configure this depends on the type of project. Are you working with a team-managed or with a company-managed project? You can find this information on the bottom left of the project view in Jira.

You can find all the information you need to limit access to a project on [this](https://support.atlassian.com/jira-work-management/docs/manage-permissions/) page.

Let me know if this helps or if you need further assistance.

comments: author: Aleyna
body: Hi [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853)  

thank you so much, that really helped!
I dont have access to view the Jira tickets, can you please provide the access please
Asked by Nagamani Tungala:

I dont have access to view the Jira tickets, can you please provide the access please..?


Answers:
author: Mayur Jadhav
body: Hi [@Nagamani Tungala](/t5/user/viewprofilepage/user-id/5386996) ,

Welcome to the Atlassian Community!!

What type of ticket are you trying to access. You need to reach out to your organisation Jira Admin to provide the access to that project to view the tickets.

comments: author: Nagamani Tungala
body: sure, thanks jadhav.


author: Mayur Jadhav
body: [@Nagamani Tungala](/t5/user/viewprofilepage/user-id/5386996) , Please do hit the accept button if provided answer is helpful.
Are development (integration) tools not supported for Team-Managed Business Projects?
Asked by Ola Ajiboye:

We have a Team-Managed Business Project in Jira that the team that works within it have found it useful for their needs as they do more operational work than development work. However, they sometimes have need to do some development work, which they do in GitHub.

The problem is that this work has been increasing and they now want to integrate GitHub account with their Jira project but unfortunately, it does not seem have development tools like other Company-Managed and/or Software Projects. So I cannot seem to find a way to integrate or connect their project to GitHub.  

Does Jira not support development tools for Team-Managed Business Projects? If no, is there a work around for this?


Answers:
author: Trudy Claspill
body: Hello [@Ola Ajiboye](/t5/user/viewprofilepage/user-id/5386876)

Welcome to the Atlassian community.

I found this issue which seems related to your problem.

<https://jira.atlassian.com/browse/JWMCLOUD-424>

In addition, all the documentation I've looked at has been in reference to setting up development tools integration for Jira *Software* vs. *Work Management* so I'm not convinced that Atlassian intends that functionality to be available in Work Management projects.

comments: author: Ola Ajiboye
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)! From all that I have seen, you are right.

I'm watching the ticket in the link you provided and voted for it, though not with optimism... lol.

Thanks again!


Tags: cloud

jira-software

jira-software-cloud
Cloned issue across projects is not being shown in the portal
Asked by Afonso Coelho:

Hi, I have 2 projects (let's call them A and B). Project A has a Service Desk, and for a specific request type submitted via Service Desk (A) I'm cloning the issue into project B (here there is no Service Desk). So far so good, the automation is working.

The problem is that, after the issue is cloned, I can't see it in the portal of project B. If I create the same issue manually in project B I can see it in the portal, but not with the automation. Is there a solution for this?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Afonso Coelho](/t5/user/viewprofilepage/user-id/5386797)

Welcome to the Atlassian community.

I'm a little confused by your statement that the issue created in Project B (by cloning an issue in Project A) is not appearing in Project B's "portal". You said Project B is not a Service Desk project. The term "portal" is used to reference the special Customer Portal interface that is available only for Service Desk projects.

If Project B is not a Service Desk project, what type of project is it?

And what do you mean by its "portal"? Can you provide a screen image of the "portal" for Project B?
Is there a Jira Align Certification?
Asked by Nestor Escribano:

Is there a plan to provide a certification course for Jira Align? Also, is there a plan to upgrade the current Jira Align to match the current version of SAFe 5.1?


Answers:
author: Rich Sparks
body: There is not currently at certification course for Jira Align, but Atlassian University, the Jira Align Solution Architects, and some of our certified partners are working on that certification course now. Watch for it at Atlassian University.

Regarding SAFe 5.1: Is there something specific that you're looking for? Jira Align already has support for Development Value Streams and has added more features for tracking what is being done for your Operational Value Streams. Some of the other more specific additions in SAFe 5.1 don't really apply in Jira Align, so it's hard to give a complete answer.


author: Shawn Kessler
body: Just to clarify, there is a Jira Align Pro Skills Badge available to Partners through Atlassian University:  

<https://university.atlassian.com/student/activity/844180-apb-710-jira-align-agilist-pro-skills-badge>


author: Sam Tsubota
body: [@Nestor Escribano](/t5/user/viewprofilepage/user-id/4389279) There isn't a certification course like there is one for Jira at this moment. Atlassian University does offer a course [Jira Align Program Essentials](https://university.atlassian.com/student/collection/850385/path/1062310/activity/1031178). Is there something specific that you are looking for in Jira Align in regards to SAFe 5.1? Jira Align currently supports the ability to update the platform terminology, estimation method and menus to align with SAFe. If there something more than you are looking for in Jira Align, you can submit that as an idea for an enhancement though the [Jira Align ideation portal](https://internal.jiraalign.com/ideaZone/ideas?FirstTime=True&GroupSection=3pq6sogi). There is an [Atlassian Community article](https://community.atlassian.com/t5/Jira-Align-articles/A-guide-to-Jira-Align-s-Ideation-portal/ba-p/1309475) that explains the ideation process. You will need to register through Register link on the ideation portal login. Then your Jira Align solution architect or technical account manager can help you with getting access approved to the portal. If you do not have a solution architect or technical account manager, you can submit a ticket to the Jira Align support team asking them to approve your access to the ideation portal and they can help you with that.


Tags: cloud
Jira Align field value Id's
Asked by Abhinav Reddy:

Hello

There is an attribute in the JA  
Concepts(Theme) endpoint called "developmentalStepId." There is a text list  
of what goes in that field... but it seems like we might need to send an id to  
set that value via the API. Where do we find those values that shows underlying ids  
for the values in that field?

Thank you.


Answers:
author: Sam Tsubota
body: [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) If you are using a Developmental Process Flow in Jira Align to manage the flow of Themes, you can set the specific process step when updating or creating a theme through the API. To get the ID number of the process step, you will need to use the Value Streams (known as Process Flows in the Jira Align UI) GET API. In the JSON schema, you will see id under processSteps. If you have not set a Process Flow for themes, then you should be able to just pass 0 for the developmentalStepId.
Unable to create Objectives in Align
Asked by Chris Boersma:

We have an on-premise deployment of JIRA Align and we've recently been looking at using Objectives in our Programs to track milestones we're working towards.

I've been looking at testing out this idea before the teams implement and I've noticed that none of the user account types that we have, have the ability to save objectives. I can fill out all the information as you'd want but never get presented with the Save button as we do in other screens.

Is there something I'm missing that needs to be configured for the ability to create/save Objectives?


Answers:
author: Rich Sparks
body: Hi there, [@Chris Boersma](/t5/user/viewprofilepage/user-id/4030607) Which version of Jira Align are you using now? There have been a number of changes in the Objectives area, and it's helpful to know where you are.

The System Roles grant access to different capabilities for Objectives. In Administration \| Roles, you can give different roles the ability to Add and Save or Delete Objectives. You can see this here in this screen shot that the ability to Add/Save or Delete is turned off for this role. Therefore, they can see the Objectives, but they can't add or change (no Save button shown.)

![Screen Shot 2021-08-19 at 1.39.02 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/156809i47D1916118CF1117/image-size/large?v=v2&px=999 "Screen Shot 2021-08-19 at 1.39.02 PM.png")

One thing to note: If you turn on or off the permissions at one level, it turns them on for all levels. That is, if you allow the role to add Portfolio-level Objectives, it also allows the role to add Program and Team-level Objectives.

Let me know if this helps.

comments: author: Rich Sparks
body: I'm glad [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) and I say the same thing!


author: Chris Boersma
body: We're running 10.94.0


author: Sam Tsubota
body: [@Chris Boersma](/t5/user/viewprofilepage/user-id/4030607) In the system (user) role permissions, go to **Program -\> Manage -\> Program Objectives** and turn on the toggle **Add/Save** . That will enable the Save button to appear on the Detail Panel for Objectives. ![Screen Shot 2021-08-19 at 10.37.03 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/156810i3B4E2CF57C115B04/image-size/large?v=v2&px=999 "Screen Shot 2021-08-19 at 10.37.03 AM.png")


Tags: objective
Deleting Saved Filters
Asked by Olivia Biedenstein:

I have a user where they are having to go in every time and remove a saved filter that is associated with their account and preventing them from viewing to see the features that they need to view. Once they reset their filter under "apply filters" the features show up.

I found another Community post where you can delete the filter from the tool bar but I am not seeing that as an option in our instance.![Deleting Features.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/156365iDEE214F6EBD37F12/image-size/large?v=v2&px=999 "Deleting Features.jpg")


Answers:
author: Rodrigo Cortez
body: Hi [@Olivia Biedenstein](/t5/user/viewprofilepage/user-id/2971752)

I think you're talking about the saved filters found under the *Advanced Configuration* (gears icon), located at *Configuration bar* (aka Tier1)

Please check Help Center article [10X: Configuration, the Configuration Bar, and Advanced Configuration](https://help.jiraalign.com/hc/en-us/articles/360015260213-10X-Configuration-the-Configuration-Bar-and-Advanced-Configuration "10X: Configuration, the Configuration Bar, and Advanced Configuration"); it might be helpful too.

![Screen Shot 2021-08-17 at 15.38.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/156397i4A7E20F21EAACE9F/image-size/large?v=v2&px=999 "Screen Shot 2021-08-17 at 15.38.24.png")
What is the status of integrating JA with Confluence
Asked by Kimberly Stanley:

Hi,   

I would like to be able to share JA artifacts like business epics and some of the reports with others on my team who do not have JA access. Typically, I would have done this using Confluence (which is what I typically do to showcase JIRA issues).  

I can see by past threads that this integration is not yet available. Is there any ETA on when this will happen?  

<br />


Answers:
author: Tom O'Connor
body: [@Kimberly Stanley](/t5/user/viewprofilepage/user-id/3409225) sorry for the delay on your question. I reached out to Jira Align Product Management to get you an answer. Unfortunately there is nothing on the roadmap planned for this although they aware of the ask and the importance of integrating Atlassian products together. The JA PM team is working on roadmap updates and we will continue to monitor this request as many of us believe this would be a valuable addition to the product.

comments: author: Kimberly Stanley
body: Is the JA roadmap visible?


Tags: cloud
Status Reports in Jira Align - Portfolio
Asked by vray:

Is there a way to export the status reports from the Portfolio area/Backlog in Jira Align?


Answers:
author: Rich Sparks
body: Do you mean the Status Report page from the Enterprise Level? You can click the "Capture" button to get an image of all the data on the status report page. (Use the Extra Configs button to choose only the data elements you want to see.)

![Screen Shot 2021-08-17 at 9.58.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/156321iD3B43764C8E72DF4/image-size/large?v=v2&px=999 "Screen Shot 2021-08-17 at 9.58.16 AM.png")

If you mean from the Portfolio Backlog, you can Export the items from the selected context into an XML file:

![Screen Shot 2021-08-17 at 10.01.09 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/156322i6FD5FEFEA311EF75/image-size/large?v=v2&px=999 "Screen Shot 2021-08-17 at 10.01.09 AM.png")


author: Sam Tsubota
body: [@vray](/t5/user/viewprofilepage/user-id/4285683) There isn't a way to export Status Reports from the Backlog. In the Status Reports, you can view them by Portfolio. From there you can export them individually.

![Screen Shot 2021-08-17 at 6.37.42 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/156316i39028617A50E6A67/image-size/large?v=v2&px=999 "Screen Shot 2021-08-17 at 6.37.42 AM.png")
Can you stop a Jira Align Integration Request?
Asked by Olivia Biedenstein:

While trying to pull in a project from Jira to Jira Align as part of initial configuration, the project was not fully selected prior to hitting the run button under the "Jira Setting" and then "Jira Integration" tab.

Now the connector is trying to bring in issues for all projects that are synced in the instance from 01/01/2021. Does anyone know if you can stop the request before it completes? It has been running for about 18 hours now.


Answers:
author: Rodrigo Cortez
body: Hi [@Olivia Biedenstein](/t5/user/viewprofilepage/user-id/2971752)

You can't stop the synchronization job from UI. Reach out to Jira Align Support <https://support.atlassian.com/jira-align/> -- they'll be able to help.


author: Matt Magee
body: Rodrigo is correct. The Connector synch job cannot be stopped through the UI.

Depending on the volume of work items retrieved by the background JQL, the job may potentially run for quite some time. For example, if you requested everything in a very large project, dedicated to one team with 10 years of data in it, that might take a while to run. ; )

However, if you're synching data for one team on one board, you might just let it run to conclusion. You can then delete the data from Jira Align, with no ill effects. To do so...

1 - Temporarily disable the connector and remove the team/board mapping (and optionally the project if no other team/board in the project is integrated).

2 - Use the Grids (eg. Task, Story, Feature etc, but not the backlog) to locate all the work item objects.

3 - Select and Delete all the artifacts from Jira Align.

4 - Go to the Recycle Bin and remove the objects from the Jira Align recycle bin.

You can now safely reactivate the Connector.

Since the Team/Board is no longer mapped, no data will flow from that Jira team/board. Since you have deleted all of the objects in Jira Align, nothing can flow back to Jira from Jira Align either.

If at some later time, you decide you want to reconnect the board and project, you can do so without any ill effects.
Sync issues
Asked by Abhinav Reddy:

Hello,

When the story moves to In progress in Jira -\> Status of Feature in JiraAlign changes to In progress but not in Jira? Could this be due to sync issues between jira and Jira Align, if so how do I troubleshoot? Kindly suggest.

Thank you!


Answers:
author: Sam Tsubota
body: Hi [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) , I suggest checking the state mapping in the Jira Connector for the Jira project that your features (Jira epics) are syncing with. In the Administration console, navigate to **Jira Settings** under **Connectors** . On the **Manage Projects** tab, click on **State Mapping** on the right of the row associated with the Jira project where the features (Jira epics) are created/synced with Jira Align.

![Screen Shot 2021-08-12 at 2.10.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/155781iFCF5461AC32D2E23/image-size/large?v=v2&px=999 "Screen Shot 2021-08-12 at 2.10.56 PM.png")

In the pop up window, select **Features** in the drop. Below the dropdown, the Jira Align feature states need to be mapped to the corresponding Jira state for Jira epics. This ensures that when the state of the feature is updated in Jira Align it will sync with Jira and that correct status is set for the Jira epic. If the states are not mapped, you will need to map them and then click on the **Update** button. This also needs to be done for stories for your Agile team projects which can be accomplished by selecting Stories in the dropdown menu and following the same steps.

![Screen Shot 2021-08-12 at 2.16.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/155782i7C8E9C5B54C4B64D/image-size/large?v=v2&px=999 "Screen Shot 2021-08-12 at 2.16.16 PM.png")


author: Allan Maxwell
body: I would start with the Audit Log for the Feature. You should see an entry that says something like "Feature Set to in-progress by Story 123123". Above that may be an error message is it is unable to map Jira Align "In Progress" to a Jira Status.

comments: author: Abhinav Reddy
body: Hello Allan,

Thanks for the reply! I see the logs but don't see any Error messages.

Thank you.


Tags: atl-orange

jira
Set COMMERCIAL for program increment
Asked by Arseny Korotaev:

Hi!

When I navigate to Program \> Roadmap and select Program increment road map a see COMMERCIAL field. I wonder how to set it? There is neither option in the details panel nor info in the documentation.

![?????? ?????? 2021-08-12 ? 11.41.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/155676i46F31FC974901D92/image-size/large?v=v2&px=999 "?????? ?????? 2021-08-12 ? 11.41.55.png")

Thanx in advance


Answers:
author: Rae Gibbs
body: [@Arseny Korotaev](/t5/user/viewprofilepage/user-id/4351229) We have had this same question before and run it by our Product team. There is nothing at this time that controls that date. In its current state, it will always be the same as whatever is set for the end date of the PI. To help eliminate confusion, you can go into the View Configuration button and change the option in the Dates dropdown to Planning Increment Date Only.

![Screen Shot 2021-08-12 at 11.21.20 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/155747iCA1A5F2C902750B6/image-size/large?v=v2&px=999 "Screen Shot 2021-08-12 at 11.21.20 AM.png")
Keep Formatting when Exporting to Excel
Asked by Shelley Townsend:

When you export features to Jira, the "Description" column does not keep the same formatting. Is there a way to ensure that formatting will be kept? When all of the fields run into one long sentence, it's very difficult to read in Excel. Is there a better way to input them into JiraAlign that will help with this? Thanks!


Answers:
author: Tom O'Connor
body: [@Shelley Townsend](/t5/user/viewprofilepage/user-id/4504022) can you add some more detail into what you are trying to do? What are you exporting out of Jira and importing into Jira Align?

As part of the integration guide found here you can set up the description field to retain formatting as part of the Jira to Jira Align integration.

<https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide>

This is from Page 53 of the guide.

![Screen Shot 2021-08-10 at 7.43.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/155415i02748792804EBEFF/image-size/large?v=v2&px=999 "Screen Shot 2021-08-10 at 7.43.34 AM.png")

comments: author: Shelley Townsend
body: Hi Tom-

Yes, I am attempting to export an excel file from JiraAlign to excel. The reason we do this is because not everyone in our company has access to JiraAlign, so we export all the features so we can share them for prioritization with the business teams. When you export the features, the description column turns into 1 long box and does not retain the formatting with added spaces in JiraAlign. I hope that is more clear-- sorry for the confusion before.


author: Tom O'Connor
body: [@Shelley Townsend](/t5/user/viewprofilepage/user-id/4504022) thanks for clarifying. There is currently a bug with exporting to Excel and retaining line breaks and other formatting - JIRAALIGN-3113 that is on the long term backlog with no updates on timing to address.

You may want to look at using Enterprise Insights or the API to pull the information from Jira Align and create custom reports in another tool (like Tableau) that would keep the formatting for visibility.


author: Shelley Townsend
body: Thanks for the clarification! I'll work with our Tableau developer to see what we can do in the meantime. Thanks!
When is Financial Values and Calculations will be available in Jira Align?
Asked by Saima Siddiqui:

If its available already then how do I get it or find it in the tool?


Answers:
author: Kyle Clark
body: Hi Saima! Yes, financial values and calculations became available to production environments this week through the release of version 10.98.2. You can find out more about how to use the values by reviewing the articles in this section of our Help site: <https://help.jiraalign.com/hc/en-us/sections/4403727845524-Financial-Calculations>
Enabling both JIRA Align SSO and Manual Sign In
Asked by badong_jm:

We're currently trying to determine if we can configure both SSO while also allowing external users to use their JIRA Align credentials.  

The scenario would be that internal users will be able to use their own company credentials for SSO, then for external/3rd party users they will be able to access using their account via Manual sign in.  

I set "Disabled Manual Sign In" No hoping this will allow us to do it however this defaults to the JIRA Align sign in page where using company credentials don't work.  

If we want both SSO and Manual sign in in place, are you aware of any other configurations we need to make besides setting "Disabled Manual Sign In" to No?


Answers:
author: Rae Gibbs
body: Hey [@badong_jm](/t5/user/viewprofilepage/user-id/4496606) ! You actually do have it configured properly to allow SSO and manual sign in. However, when going to the direct Jira Align URL, all users will be presented with the option to log in with their email. You will need to provide your SSO users with the SSO sign in URL to have them log in via SSO as opposed to their email address. Hope this helps!

comments: author: Tom O'Connor
body: There is some SSO information in our help that may be helpful as well. <https://help.jiraalign.com/hc/en-us/articles/115000374374-10X-SSO-Settings>


Tags: login

sso