youngmon/atlassian-qna huggingface dataset:
Is it possible to build a sprint with with issues from both Jira Work Management and Jira Software?
Asked by Jeremy Nydegger:

Apologies in advance if this has been addressed... I've searched and couldn't find a suitable answer. Is it possible to pull issues from Jira Work Management into a sprint created in Jira Software? For instance, if business users are using Jira Work Management for their project backlog but have a work request towards a group in I.T. working in Sprints, is it possible to collaborate in the Work Management project but pull those I.T. specific tasks into a sprint created in Jira Software? Or would we need to work in both tools for visibility? (Assuming the Project was already created and underway within Jira Work Management from initiation).


Answers:
author: Collista Lewingdon
body: Good afternoon [@Jeremy Nydegger](/t5/user/viewprofilepage/user-id/5305547)

To achieve the collaboration you're looking for:

1. **Project Structure and Permissions**: Ensure that both your Jira Software project and your Jira Work Management project are set up properly. Make sure that permissions allow the necessary teams to access and collaborate across projects.

2. **Linking Issues Between Projects**:

   * **Issue Links**: In Jira, you can link issues between different projects. For example, a user can create a task in Jira Work Management and link it to a related task in the Jira Software project.
   * **Creating Sub-Tasks**: Users can create sub-tasks or linked issues in the Software project directly from their Jira Work Management tasks. This helps to keep related work items connected across projects.
3. **Utilizing Boards and Sprints**:

   * **Shared Board**: Consider setting up a shared board that includes tasks from both projects. This can provide visibility across teams.
   * **Sprint Planning**: When planning sprints in Jira Software, you can include tasks from the linked Jira Work Management issues in your sprint backlog.
4. **Workflow and Visibility**:

   * Ensure that both teams understand the workflows and processes used in each project. This includes how tasks move through different statuses and who is responsible for what.
   * Use dashboards and reports in Jira to provide visibility into work across projects. This can help both teams track progress and dependencies

If my response solves your question, please select it as the selected answer.

comments: author: Jeremy Nydegger
body: Thank you [@Collista Lewingdon](/t5/user/viewprofilepage/user-id/4760953) ; The specific note about Sprint Planning was specifically what I wanted to confirm. Appreciate the quick response!


Tags: cloud

jira-work-management-cloud
Couldn't create the issue
Asked by Jey Riabchuk:

Hi, im having this error when im trying to create a ticket in the SEC project:  

Couldn't create the issue  
We're having some trouble creating the issue. Refresh the page and try again.

<br />

Im having Admin privileges and im able to create a tickets in other projects.  
Please help me to find an issue


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. All users are unable to create issue on this project or only you are facing issue ?

If this issue is noticed by all users, then check the workflow associated with this project.


Tags: cloud

jira-work-management-cloud
Remove work management
Asked by Richard Potter:

hi

does anyone know how to remove work management ?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Richard Potter](/t5/user/viewprofilepage/user-id/5476337)

Do you mean the Jira work management project or the product?

If it is the project, you go to settings, Projects, select your work management project, click on three dots and click on delete. If you want to delete it permanently, in the same menu, click on trash, then click on delete permanently.

The product itself cannot be deleted as it is now part of the Jira.


Tags: cloud

jira-work-management-cloud
Ad-Hoc form
Asked by Mesum Muhammad:

I am looking to create an ADHOC form on my Jira board (Operations) which will have a dropdown for different boards(Growth , Technology ) along with fields like Desription , summary and Assignee .

But the twist is that whenever the form is filled I want to create the project on different job boards instead of Operations .

Is there a way to achieve this?


Answers:
author: Ste Wright
body: Hi [@Mesum Muhammad](/t5/user/viewprofilepage/user-id/5400454)

Can I confirm the logic here...

* You'll have a Form on a Jira Work Management Project
* Users will choose from a field which has a list of different Boards (i.e Projects)
* When the issue is created, it should be created/cloned into the other Project, based on the option chosen in the field

...is this correct?

---

You can do this using [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) - you could...

* Allow the issues to be created in the JWM Project
* Have an Automation Rule which activates when each issue is created
* Clone the issue into their target Project
* Use IF/ELSE conditions to have different avenues depending on the option chosen - eg.
  * IF Field = Growth, clone the issue into the Growth Project
  * ELSE-IF Field = Technology, clone the issue into the Technology Project
  * ...etc

\^ You could then close the original issue, or even delete it, if it's no longer required.

**Note:** If you do intend to use this method, please be aware Free instances have limited rule executions available per month - see more information on [this help page](https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/)

---

Does this sound like it would work for you?

If you need any more specific instructions on how to set this up, let us know - we'd be happy to help :)

Ste

comments: author: Mesum Muhammad
body: Hi , loved the logic , however I would love if I could have more specific instructions .Like how do I call the projects from the dropdown menu , and one more thing the issue type I am looking to create it for is "Ad-Hoc" not "tasks" . But your assumption is spot on


Tags: cloud

jira-work-management-cloud
Missing tasks and board issues
Asked by Peter Lloyd:

Something has gone wrong with my Jira for Work Team manage project.  
Issue types and workflows are inconsistent and half of the issues I can see in the list view do not appear on the board at all.

I don't know where to start looking to fix this.  

This is also a separate site on my account and it doesn't appear in the dropdown for the support request, so I've had to attach this post to another site (sure to create confusion).

I'm considering creating an entirely new Company managed project and starting again, is this my best plan? It feels like someone at Atlassian should take a look so at least we understand the problem and what might have caused it in case it's a real bug that affects other users.

I'm happy to be contacted directly or by email. Obviously I'm not posting those details here, if someone could reach-out that would be fantastic:)

Kind regards,

Peter


Answers:
author: Ste Wright
body: Hi [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181)

Is there a clear difference between the issues on the Board, and issues within the List?

For example, are the missing Tasks "Done" issues? If yes, Done issues are automatically cleared from a Kanban Board every 14 days. This is not configureable for Team-managed, and is only possible to customise on Company-managed Software Projects.

Screenshots might be beneficial here - but remember, this is a public forum, so don't share anything confidential :)

Ste

comments: author: Peter Lloyd
body: Ah, Yes they are. I wasn't aware that the board only showed 14 days. That makes more sense.  

Thank you for the clarification.


Tags: cloud

jira-work-management-cloud
Sorting by status, unexpected results
Asked by Peter Lloyd:

When sorting by status in either the List or Issues views some sorting happens but it's not what i expect... I have this behaviour on multiple sites/projects. What's going on?  

![Screenshot 2024-04-15 090917.png](https://community.atlassian.com/t5/image/serverpage/image-id/318269i00C231F3E4A71C73/image-size/large?v=v2&px=999 "Screenshot 2024-04-15 090917.png")


Answers:
author: Ste Wright
body: Hi [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181)

Looks like it's a known bug - check out: [JWMCLOUD-167](https://jira.atlassian.com/browse/JWMCLOUD-167)

Ste

comments: author: Peter Lloyd
body: Thanks for the link, good to know it's a known issue. It should be prioritised :)


author: Peter Lloyd
body: And then? A month later and it's still low priority and unassigned.


author: John Funk
body: Hi Peter

This is a symptom of using Team-managed projects. Technically, those projects are completely isolated from each other. So when you create a workflow for one project and use the In Progress status in that project, and then do the same in another Team-managed project, then those 2 are really two different statuses. Whereas in Company-managed projects, there would be only one In Progress status.

comments: author: Peter Lloyd
body: Whilst that makes sense, in this example I am looking at the list view of a single team managed project and I don't have multiple status with the same name in the workflow editor so I don't understand how they could have different ids.

<br />

![Screenshot 2024-05-06 042946.png](https://community.atlassian.com/t5/image/serverpage/image-id/322018i043A81CC7C4BE0A3/image-size/large?v=v2&px=999 "Screenshot 2024-05-06 042946.png")


author: Sebastian Krzewi?ski
body: Hi [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181)

Can you share how looks your filter? In most cases this is happening when you have 'order by' in filter. Then if you will sort by status from JQL perspective it will be 'order by first_field asc/desc, Status asc'. So now Jira is ordering it by first_field and then inside first order, order by 2nd field.

Regards,

Seba

comments: author: Peter Lloyd
body: Hi, This isn't a filter, it's directly in the list view.


author: Peter Lloyd
body: Please can you escalate <https://jira.atlassian.com/browse/JWMCLOUD-167>

It's been a month and users are reporting to using spreadsheets because they can't sort by status


Tags: cloud

jira-work-management-cloud
Error from Jira account
Asked by Rose Ann Revilla:

What is the meaning of the screenshot below.

I can create an issue but was not able to put an organization name and was not able to assign.

![JIRA ERROR.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/318195i077B8B0AA4F23BD6/image-size/large?v=v2&px=999 "JIRA ERROR.jpg")


Answers:
author: Ste Wright
body: Hi [@Rose Ann Revilla](/t5/user/viewprofilepage/user-id/5475524)

This is a Jira Service Management (JSM) Project; check you have a JSM Agent license to use these features.

This appears to be an issue when you have multiple Jira products in a Free license, because you get 10 JSW/JWM licenses, but only 3 JSM agent licenses.

---

To check this...

1. Go to <https://admin.atlassian.com/>
2. Select your Organization (if needed)
3. Select *Directory*from the top navigation bar
4. Select your user account
5. Ensure for the product "Jira Service Management" you have the product role "User (agent)"

Ste

comments: author: Rose Ann Revilla
body: Hi there,

Can you check the screenshot if this is what you are telling?

How can we resolve our issue?

Thank you in advance.

![jira-screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/318203i7AF1C1A85E20C55E/image-size/large?v=v2&px=999 "jira-screenshot.png")


author: Ste Wright
body: Hi [@Rose Ann Revilla](/t5/user/viewprofilepage/user-id/5475524)

Hover over the yellow triangle warning icon; what error does it state?

Ste


author: Jehan Bhathena
body: Hi [@Rose Ann Revilla](/t5/user/viewprofilepage/user-id/5475524)

The exclamation after the JSM entry in your image should give you the required information. It can mean a few things like, either someone choose to remove JSM from your subscription, or (since it was STANDARD) the trial or subscription is no longer valid and your product won't be usable anymore.

Would suggest navigating to the Billing Tab to check if that shows you some more information.

If none of these approached work, you can raise a support ticket with Atlassian with your JSM's SEN so that they can help out too.


Tags: cloud

jira-work-management-cloud
Automation: Weekly recurring tasks in the active sprint
Asked by Ivona Bozhkova:

Hey, my project has a large amount of weekly and monthly recurring tasks. I want to make an automation that activates them every week or at the beginning of every month and automatically add them to the active sprint. I managed to get here:

* Sprints in my project are weekly
* I'm preparing a task template that is in the backlog.
* I'm creating a trigger starting every Monday
* I also tag the person to whom the task is, but I am unable to add the task to an active sprint with automation.

Can you tell me what I'm missing?


Answers:
author: David Friedrich
body: Hi [@Ivona Bozhkova](/t5/user/viewprofilepage/user-id/5286292) ,

in your automation edit the sprint field to "Active Sprint":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/318119iB080D5579FCBEEF4/image-size/large?v=v2&px=999 "image.png")

Hope that helps.

comments: author: Ivona Bozhkova
body: Thank you for your help


Tags: cloud

jira-work-management-cloud
Automatic subtasks close when parent Jira's are close
Asked by Yash Pradhan:

Hi Team,  
Can you help me to identify If there any particular rule or some condition for which my subtasks can get automatically closed when my parent is moved to closed stage.


Answers:
author: Ste Wright
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

You can use [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) for this?

For example, a rule might look like this...

* **Trigger:** Issue transitioned
  * To status = Done
* **Condition:** Issue fields condition
  * Field = Issue Type
  * Condition = is one of
  * Value = Story, Task, etc
* **Branch:** Related issues
  * Type = Sub-tasks
    * **Branch-Action:** Transition issue
      * Destination status = Done

Let us know your thoughts!

Ste


author: Mohanraj Thangamuthu
body: Hello, Good day. You can try the following automation rule.

![Screenshot 2024-04-12 at 11.08.47?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317878iDCEB07B3C605E5AE/image-size/large?v=v2&px=999 "Screenshot 2024-04-12 at 11.08.47?AM.png")![Screenshot 2024-04-12 at 11.09.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317879i58BF395031EB2086/image-size/large?v=v2&px=999 "Screenshot 2024-04-12 at 11.09.06?AM.png")![Screenshot 2024-04-12 at 11.09.22?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317881i15942B9937DE1B5C/image-size/large?v=v2&px=999 "Screenshot 2024-04-12 at 11.09.22?AM.png")![Screenshot 2024-04-12 at 11.09.34?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317880i0D4016FDC5C0B791/image-size/large?v=v2&px=999 "Screenshot 2024-04-12 at 11.09.34?AM.png")


Tags: cloud

jira-work-management-cloud
User deactivation
Asked by Yash Pradhan:

Hi team,  
I want to know from where I can check how many users has been deleted and on what date.


Answers:
author: Ste Wright
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

I'd check the Admin Audit Log:

1. Go to <https://admin.atlassian.com/>
2. Select Security \> Audit log
3. Check for user management activity in here

Deleted users are just that, deleted - but the audit log should give some information (back to a certain date).

Ste


Tags: cloud

jira-work-management-cloud
Using Enterprise Insights, how can I calculate the Date that a PI changed for a Feature?
Asked by Jason:

I am using Power BI to analyze Jira Align data coming from Enterprise Insights. I am trying to work on a scope change report for Features for a given PI. I don't see a table or data of when the PI changes for a given Feature. How can I calculate the date that a PI changes for a Feature using DAX?


Answers:
author: Sam Tsubota
body: [@Jason](/t5/user/viewprofilepage/user-id/2594596) You need to use the current_DW.Feature History table which records changes to Feature data. The Feature Fact Valid From column is a date time stamp of when a change is made to a feature record and the Feature Fact Valid To column is the end date time stamp before the record was updated. You will need to compare records in the history table when the FK Program Increment ID value changes.

comments: author: Jason
body: That is a helpful starting point. This type of search for when a given field is changed on an issue seems like a very common and important reporting need. Would you happen to know a good of way of solving this using DAX commands with a calculated column in Power BI?
I am looking for Jira Align documentation regarding Enterprise menu "Resource Planning"
Asked by Adam Madoukh:

I searched Jira Align knowledge base and other web sites and could not find any documentation about Enterprise menu option called "Resource Planning". Is there any documentation about this Resource Planning? ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/235212i558B3A7F8F5DD472/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Heidi Hendry
body: Hi there Adam,

It looks like this is a deprecated feature which is why there is no documentation, and we are not sure why it's on in your instance.  

Would you be able to log a Support Ticket, and reference this community article, so that we can investigate it further?
Single Add Anchor Sprint - Dates over ride Duration?
Asked by Mary Heather Cox:

When creating a new anchor sprint in a PI, using the Single Add, there are fields for the start/finish dates. And there is another field for Duration. The duration field can be 5 days, but the actual time between the start and finish could be 20 days for example.

Then, when a sprint from Jira syncs to the Align Anchor sprint, it adopts the duration value of 5 days, but retains the start/finish dates of 20 days.

Are there any metrics or report that use the sprint duration?


Answers:
author: Jennelle Stearns
body: [@Mary Heather Cox](/t5/user/viewprofilepage/user-id/4529223) Yes. There are reports/calculations such as financial calculations and capacity, that use the duration on the sprint. I recommend using the Mass Add option even when just adding a single sprint. Mass add will ask you for the start date and the duration. Once the anchor sprint is created, check to make sure the end date is correct. If it isn't correct, don't just change the dates on the anchor sprint because just changing the dates doesn't affect the duration. If the end date isn't correct (e.g. you wanted 20 days rather than 5), immediately delete the anchor sprint. There is an open Bug on this issue that you can sign up to watch: <https://jira.atlassian.com/browse/JIRAALIGN-3295>

Note: Although the bug refers to affecting the calculation for the PI Allocation Report, it also affects the items I listed above as well.


Tags: cloud
How do we change team name on multiple stories? As teh stories moved from one board to new board.
Asked by Gyanendra_gupta:

We have created new Jira project and board and moving stories from another project/board. The stories are in Align but the team's name doesn't get updated.

We can export and import the stories, but is there any other way to do it? Mass move is not and option.

Thanks.


Answers:
author: Heidi Hendry
body: Hi there...  

If I understand your problem correctly, you have a new project in Jira Software. This project has a board. Let's call this ProjectNew and BoardNew.

Your stories are in Jira Software on ProjectOld and BoardOld.

You have moved the stories in Jira Software from ProjectOld / BoardOld over to ProjectNew / BoardNew.

You are expecting the synced Stories Team Name in Jira Align to be updated.

**Question:**

Are you using Custom Teams, or configuring Teams via Jira Align's Jira Connector "Jira Management" ?

**Things to check**

1. Is the ProjectNew configured in Jira Align's Jira Connector "Jira Settings"

2. Is the BoardNew configured in Jira Align's Jira Connector "Jira Management and associated with a Team?

3. Can a newly created work item in ProjectNew / BoardNew successfully synchronize into Jira Align?

If all of these things are configured correctly, then I would recommend that you log a Support Ticket via [support.atlassian.com](https://support.atlassian.com)

**What to add in the Support Ticket**

To save time, in the ticket share screenshots of:

ProjectNew's configuration in "Jira Settings"

BoardNew's configuration in "Jira Management"

Whether you are using Custom Teams or configuring Teams through "Jira Management"

Full details of a Jira Software Story that you moved

Full detail panel of it's equivalent Jira Align Story that's showing the old Team

Name/Key of the old Project

Name/Key of the new Project

Board ID and Name of the old Board

Board ID and Name of the new Board.

(don't share these items here in Community as this is a public community)

comments: author: Gyanendra_gupta
body: Thank you.


author: Gyanendra_gupta
body: You are expecting the synced Stories Team Name in Jira Align to be updated. **YES**.

**Question:**

Are you using Custom Teams **(NO)**or

configuring Teams via Jira Align's Jira Connector "Jira Management" ? **YES**

**YES to the following:**

**Things to check**

1. Is the ProjectNew configured in Jira Align's Jira Connector "Jira Settings"

2. Is the BoardNew configured in Jira Align's Jira Connector "Jira Management and associated with a Team?

3. Can a newly created work item in ProjectNew / BoardNew successfully synchronize into Jira Align?

I will open a support ticket. Thanks for taking time to address the issue and giving me guidance on what to include in a ticket. :-)
Impact of time spent and remain updated while doing daily standup meetings in Jira Align
Asked by Dixit Panchal:

I need to know the impact of below updates in Jira Align,

1. Have started daily standup meetings in Jira Align

2. Taken updates from Team on each story/sub task and added hours spend and remaining on the same screen (daily standup meetings in Jira Align)

3. This was done for each member (involved in sprint)

4. Done process changes

5. End Meeting

6. Got email notification for the same

Does this impact on other Jira Align module? or Will create duplicate hours in Stories/Tasks/other module in Jira Align? or

This is only for reporting purpose to know on what tasks/stories how many hours spent \& remaining for each day??


Answers:
author: Tom O'Connor
body: [@Dixit Panchal](/t5/user/viewprofilepage/user-id/5120642) I see your question has been open for some time. Sorry for any delays. The <https://help.jiraalign.com/hc/en-us/articles/115006181548-Run-a-daily-standup-meeting> functionality, although still available, has some historical reference. Before, AgileCraft was acquired by Atlassian, it had functionality for scrum teams to manage their day to day work directly versus using Jira and other tools.

We really recommend that scrum/agile teams update stories/tasks in Jira directly.

From an Agile coaching perspective, the daily standup meeting really should not be a "status meeting" where the team updates time. Yes, reviewing burndown charts, checking for impediments and accomplishments are important as part of the daily standup in lieu of getting hour updates on tasks and work.

Jira details...

<https://support.atlassian.com/jira-software-cloud/docs/log-time-on-an-issue/>