youngmon/atlassian-qna huggingface dataset:
Not receiving email to complete 2FA for BitBucket
Asked by Kiril Vodenicharov:

I'm trying to setup 2FA on my bitbucket account, however I'm not receiving the confirmation email after scanning the QR code and successfully submitting the authentication code, please assist!

Looks similar to: <https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-complete-2FA-for-BitBucket/qaq-p/1763663>


Answers:
author: Theodora Boudale
body: Hi Kiril,

Your email address was in one of our suppression lists because we attempted to send an email a few months ago and received a hard bounce response from your mail server indicating that the email account does not exist.

I went ahead and removed it, so if the email account is active now you should be able to receive our emails.

Can you please try to set it up again? You need to follow the process one more time so that we send a new mail, as the previous one was dropped.

Kind regards,  
Theodora

comments: author: Kiril Vodenicharov
body: Thank you for your assistance!


Tags: bitbucket-cloud

cloud
How many users can be added to the repository
Asked by Meghana Nanjunda Swamy:

How can I add multiple users to my repository


Answers:
author: Pramodh M
body: [@Meghana Nanjunda Swamy](/t5/user/viewprofilepage/user-id/5025014)

Welcome to the Community!!

You can invite multiple users via differenet methods

Create a Group, add the users to group and then add the respective group to the repository with neccessary permission, if the permissions are different for users, you will have to create different groups in that case

Another way is to add the user's via API to the repository

Here's the guide on the same

<https://community.atlassian.com/t5/Bitbucket-articles/Bitbucket-API-s/ba-p/2090249#M1850>

Let me know if you have any queries

Thanks,  
Pramodh


Tags: bitbucket-cloud

cloud
Runner as a Windows Service?
Asked by Matt Reynolds:

Hi all,

I have the Windows runner working while I'm logged into the server, but obviously I can stay logged into the server as myself to keep the runner up and running. So I've been trying to get it to load as a Windows Service, without much luck.

The only error Event Log is saying is "The service did not respond to the start or control request in a timely fashion.", which isn't very helpful.

I've tried creating the service with the binpath pointing to powershell.exe along with the start.ps1 script.

Next I tried creating a bat file with the command and making that the binpath, but also not working as a service (runs fine from my logged in session).

Lastly I set the binpath to powershell.exe alone, and added the path to start.ps1 in the services start parameters, but no love there.

Has anyone gotten this to working, and can point me in the right direction?

Thanks!

Matt


Answers:
author: Patrik S
body: Hello [@Matt Reynolds](/t5/user/viewprofilepage/user-id/584909) ,

Thank you for reaching out to Atlassian Community.

I'm afraid that the functionality to natively run the windows runners as a service is not available yet. We do have a feature request to implement it, which you can check at the following link :

* <https://jira.atlassian.com/browse/BCLOUD-21928>

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with this policy in mind: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

In case you are looking for a workaround, I would suggest taking a look at [NSSM- service manager](https://nssm.cc/) , which acts as a service wrapper and allow you to define a PowerShell script as your service executable.

Please note that this is a third-party tool and Atlassian cannot grant its functionality and does not provide technical support for it.

Thank you, [@Matt Reynolds](/t5/user/viewprofilepage/user-id/584909) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

bitbucket-runners

cloud
Sourcetree for MAC hanging
Asked by pdanut:

Hello guys!

I was wondering if you have the same problem as I have - My sourcetree client always hangs, and whenever I select it - I get the system loader (the coloured one) and it keeps on loading. only option is to quit, only to restart it in the same state.

Is there a fix for this? Cause I don't want to reinstall it and loose all my setup and repos etc. (there's a lot of them there)


Answers:
author: jyo
body: Hi Pralea,

Does resetting the preferences help? <https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html>

Thanks,

Jesse

comments: author: Ali Shan Chattha
body: I just wanted to comment that this fixed my exact issue. It suddenly started freezing for no reason. This step is what helped. Thank you Jyo
When will you fix these diff view bugs?
Asked by Black Hat:

[SRCTREEWIN-7073](https://jira.atlassian.com/browse/SRCTREEWIN-7073) was reported almost five months ago, verified over four months ago and still hasn't been fixed.

[SRCTREEWIN-7832](https://jira.atlassian.com/browse/SRCTREEWIN-7832) is another incredibly annoying bug.

It seems like you ignore the SRCTREEWIN project on Jira. Should we not report bugs there? Where do you want us to report bugs?


Answers:
author: minnsey
body: Hi  

That is the right place to report bugs.  

I understand your frustration that they have not been addressed yet, but the first issue was already on our backlog and having just triaged the second, so is that. They will get addressed but their priority has to be judged in relation to other issues.  

Thanks

comments: author: Black Hat
body: > They will get addressed but their priority has to be judged in relation to other issues.

So where can I find out their priority in relation to other issues? Judging from the lack of updates in SourceTree over the past few months, it seems like nothing is a priority.
Error: This is not a valid source path / URL
Asked by Stephen Alexander Blair:

I've followed Atlassian's SSH setup, I've generated my ssh keys, and I still can't clone a repo.

Following the tutorial, I added an account in SourceTree, generated the SSH key, copied it, added it to my bitbucket account, and I still can't access my repositories. I've tried to manually add the SSH keys without any impact.

Error from SourceTree:

Permission denied (publickey).

fatal: Could not read from remote repository.

Please make sure you have the correct access rights

and the repository exists.

Permission denied (publickey).

fatal: Could not read from remote repository.

Please make sure you have the correct access rights

and the repository exists.

Permission denied (publickey).

fatal: Could not read from remote repository.

Please make sure you have the correct access rights

and the repository exists.

Permission denied (publickey).

fatal: Could not read from remote repository.

Please make sure you have the correct access rights

and the repository exists.


Answers:
author: minnsey
body: Hi,  
Can I ask what version of Sourcetree you are running?  

If it is a copy of Sourcetree for Windows is openSSH or PuTTY running with your key loaded. Try the Tools/Launch SSH Agent option if not.
ssh key exchange algorithm
Asked by John Ratliff:

After securing my ssh server to only accept more recent algorithms, I can no longer access my git repository on windows.

I don't know what "available" means. Does that mean what it thinks it can support, or what the remote side supports?

I am using puTTY 0.70, and I can connect to that server. I've tested on the command line with plink and have no problems. SourceTree is configured to use plink, and using Git from the command line works fine.

I know my SSH server supports all those listed, but also diffie-hellman-group-exchange-sha256.

This is in my sshd_config. It's OpenSSH Server 7.4 on Debian.

KexAlgorithms curve25519-sha256@libssh.org,ecdh-sha2-nistp521,ecdh-sha2-nistp384,ecdh-sha2-nistp256,diffie-hellman-group-exchange-sha256

If I add diffie-hellman-group14-sha1 to the Key exchange algorithm list, it works, but I don't want to enable this algorithm.

I'm using 2.1.11.0. I've also tried the update to 2.3.1, but that doesn't change anything.

![kex.png](/t5/image/serverpage/image-id/6254i6E1E87620E9D1BFC/image-size/large?v=v2&px=999 "kex.png")


Answers:
author: minnsey
body: Hi,  

Please follow <https://jira.atlassian.com/browse/SRCTREEWIN-7505>


Tags: ssh
Latest Sourcetree release issues
Asked by David Stevens:

I've just updated my source tree and I can no longer see and of the file changes or commits I can only view my branches on the left side of the screen.

Is this a known issue?

Can you please ensure your developers actually "PROPERLY" test this software before releasing. It's starting to become a bit of a joke how often they manage to drop the ball come release time.

A lot of people rely on this as developers because it's in my opinion the best GIT Gui available and it's a shame they screw something up virtually every release.


Answers:
author: Neal Culiner
body: Both mac and windows versions of ST are absolutely terrible on showing local file changes. I've never seen it this bad. I just posted a [discussion](https://community.atlassian.com/t5/Sourcetree-discussions/Detecting-local-changes-on-both-Windows-and-macOS-are-terrible/td-p/644900/jump-to/first-unread-message) on this.


author: minnsey
body: Hi,  

No we were not aware of this problem. It certainly didn't come up during testing.  

Can I confirm my understanding, when you open Sourcetree it opens 1 (or more) tabs to show repositories and the open tab is showing the left hand sidebar tree of branches, remotes etc but nothing is appearing in the File Status or Log views in the main panel?  

Does this happen for all your bookmarks/repos?  
Are there any error prompts?  
Is there anything in the %localappdata%\\Atlassian\\Sourcetree\\souretree.log that is relevant?  
Finally, assuming you are using Git, does the behaviour change if you go into Tools/Options/Git and disable libgit2 ?
Unable to clone a bitbucket git repo, every time it's saying "invalid path". but path is valid.
Asked by Mudit Arora:

I am cloning a bitbucket repo, but everytime it's saying invalid path error.

And also I have tried creating repo by going through bitbucket, them also it redirects me to Sourcetree and there again same invalid path error occurs.

can anyone please help me out on this that what am i missing to configure due to which i am getting this error?


Answers:
author: minnsey
body: Hi  

Assumkng this is Souretree for Windows is there any information behind the 'Details' button?
Sourcetree 2.3 icons are a step backwards
Asked by CJ Dennis:

Sourcetree has just updated itself from 2.1 to 2.3 and now the icons look really similar to each other. It it possible to have icons that can be distinguished at a glance (e.g. like the 2.1 icons), instead of staring at them and flicking from one to the other for a few seconds to see the difference? No, I'm not kidding. It's measuarably slowing me down whenever I have to use Sourcetree.


Answers:
author: Tyler Reed
body: Agreed.

Honestly, I think that their biggest mistake was changing the main icon for the application. I've used Source Tree for years, and now I have trouble finding it, because my eyes are trained to look for the old tree-style icon, not some gradient-lolipop-candy-cane-looking piece of trash.

I'm not a fan of the new file status change icons either. They look like they're good for a dark theme, not the current light theme.

I can get on board with everything else though.


author: dvdmunckhof
body: I agree they're not clear and a real step backwards. Besices, IMO they're ugly and do not fit the modern design of Sourcetree.
Takes 30 minutes before I can see my uncommitted files
Asked by semiwork:

Hey!

I set up a repo yesterday with LFS and committed some files, however today when trying to commit my local changes it doesnt show that I have any files.

![PrtScr capture_43.jpg](/t5/image/serverpage/image-id/6164i0CF81AA96954D376/image-size/large?v=v2&px=999 "PrtScr capture_43.jpg")


Answers:
author: semiwork
body: after installing git on my computer and using "system GIT" instead it started working for a while. Then it got back in the whole suuuper long waiting time before I could see my uncommitted files. When that happens I flush the cache of my system GIT and it seems to work again.

But there's something that keeps bogging up my uncommitted files display. I think this is as far as I can troubleshoot it myself, already sat down two full evenings and I'm already far behind on my work. Any ideas? Would really appreciate some help asap, thank you!!


author: semiwork
body: This shows up when I try the git status command ![PrtScr capture_45.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/6191i4BAD244D18C37FA5/image-size/large?v=v2&px=999 "PrtScr capture_45.jpg")


author: semiwork
body: okay, it seems like it just takes around 30 minutes to find the pending files, so when leaving the commit window open for 30 minutes it pops up and I can commit and push it. But why is it this slow, how do I troubleshoot this? it seems like it's only a problem on my computer, the other people using the repo seems to not be affected by the issue


author: semiwork
body: some further info is that I've tried all visibility settings and also tried to remove the entire repo and adding it back
Unable to execute credential-manager-st
Asked by Alex_Moran:

Hi, everytime I do a Push or Pull I get the following message:

```
fatal: 'credential-manager-st' appears to be a git command, but we were not
able to execute it. Maybe git-credential-manager-st is broken?
```

I have git version 2.14.1.windows.1 and Git Credential Manager for Windows version 1.12.0 installed.  

Any ideas on how to stop that error?


Answers:
author: DeoThemes
body: I'm having the same issue. I'm not using Source Tree, only default GIT

git version 2.14.2.windows.3

Tried to reinstall but didn't help.


author: jyo
body: Hi Alex,

Looks like you've run into a buggy build or incomplete install. Can you try re-installing the executable via <https://github.com/Microsoft/Git-Credential-Manager-for-Windows/releases> ?

Thanks,  
Jesse

comments: author: Alex_Moran
body: Same notice still shows up. I click on terminal in Source Tree and type into the bash prompt \`git credential-manager\` and that seems to work fine but \`git credential-manager-st\` returns with "is not a git command".


author: minnsey
body: What version of Sourcetree are you running?  

pre v2.2.4 Sourcetree shipped with a forked GCM and needed that command to reference it. Since 2.2.4 we have simply relied on the default GCM shipped with Git, so Sourcetree should no longer be referencing it.


author: Alex_Moran
body: Looks like I'm running 2.1.2.5. I'll uninstall and reinstall SourceTree and report back. Thanks!


author: Alex_Moran
body: That did it! Looks like my installation was all sorts of out of whack (it didn't even cleanly uninstall). I cleared it all out manually and reinstalled to the latest version (2.1.11.0) and that fatal message no longer shows up. Thanks again.


Tags: windows
Where can i import-licence for source tree
Asked by Vamsi Mandadapu:

Why does SourceTree keep prompting me for Import License even though I already registered??

![souretree1.PNG](/t5/image/serverpage/image-id/6127iCC71DFB422C98FF0/image-size/large?v=v2&px=999 "souretree1.PNG")


Answers:
author: jyo
body: Hi Vamsi,

What version of SourceTree are you using? We no longer require any imported license for SourceTree (it is all done through Atlassian accounts) If you register through <https://my.atlassian.com/license/sourcetree>, this is the same as the old downloaded licenses)

We also recommend upgrading via: <https://www.sourcetreeapp.com/> if you haven't

Cheers,

Jesse


Tags: windows
SourceTree 2.3.1.0 is much slower to start
Asked by Shaul Eizikovich:

Let me start by thanking you for this fantastic FREE tool. I use it a lot.

I have upgraded ST latetly to 2.3.1.0 - it starts much slower than prevously and it also have some odd behaviour that might give a clue:

1. It flashes two dialog windows. I manage to catture one which says:   
"Extracting file... Extracting archive: C:\\Users\\\<\>\\AppData\\Local\|Atlassian\\SourceTree\\g\[......\]"

2. I have pinned ST to my TaskBar (Win10). Once ST starts, it displays an additional shortcut on the taskbar.

Thank you


Answers:
author: jyo
body: Hi Shaul,

Can you try clearing your preferences like so? <https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html>

I believe there might be some old settings in AppData that may be causing some performance issues.

Cheers,

Jesse

comments: author: Shaul Eizikovich
body: Hi Jesse,

Better, but I suspect that is still rather slow.BTW, these two dialog windows still flashes and I'm quite sure this was not happening before.

Regards,

Shaul


author: Shaul Eizikovich
body: Four. Should this be a problem?


author: Mike Corsaro
body: Hello! How many tabs do you have open on startup?


Tags: performance
problems to clone repository
Asked by Luis Castro:

I can't clone a repository from bitbucket local repository. I'm using sourcetree v. 1.9 on windows 7. The message is:

fatal: unable to access 'http:...'. The requested URL returned error 403.

I can browse the url from an explorer, but I can't with sourcetree.


Answers:
author: jyo
body: Luis,

Make sure you upgrade to the latest ST version if you can:

<https://www.sourcetreeapp.com/>

The 403 could mean a variety of things:

- No permission to clone the repository

- Error in the URL syntax

If possible, can you make sure the URL syntax starts with <https://bitbucket.org/account/repo.git> ?

Cheers,

Jesse
Hard to stage several chunks in a row (recent update bad side effect?)
Asked by Luc Bourhis:

When preparing a commit, if I click "Stage Chunk", Source Tree jumps to the list of already staged chunks. To continue staging more, I then need to hunt the file down in the file list and then hunt my way to where I was.

I am pretty sure it did not use to work like that: Source Tree would keep displaying the unstaged file and I could go and click the next chunk I want. Could we get that behaviour back? This really annoying. Thanks.


Answers:
author: bgannin
body: We aren't aware of any issues like this. Please [file a ticket](https://jira.atlassian.com/browse/SRCTREE) with a screen recording if possible and we'll follow up there. Thanks!

Brian Ganninger  
Senior Mac Developer, Sourcetree


author: Mike Corsaro
body: Hello! Can you provide some details please:

* OS Version
* Sourcetree version

Thanks!

comments: author: Luc Bourhis
body: Yes, sorry, indeed. macOS 10.12.6 and Source Tree 2.6.3 (134).
Old icon
Asked by Justin Aiken:

Is it possible to go back to the old git-looking icon instead of the new thing that looks like of like Prince?

The new dark theme is awesome though!


Answers:
author: Klaus Busse
body: In OS X it's easy. Select the application, hit cmd+i, select the icon, and paste the icon of your choice, i.e. the old one.

Hope it helps.

Klaus

PS: IMO the new icon is vastly oversimplified and bears no meaning at all (Plus another icon becoming blue...). For me that's a prime example of fixing things that were not broken...

comments: author: Engin Semih Basmac?
body: Exactly.


author: Max Rozenoer
body: [https://blog.sourcetreeapp.com/files/2014/09/SourceTreeNewIcon.png](https://blog.sourcetreeapp.com/files/2014/09/SourceTreeNewIcon.png "Old icon")


author: Greg Macdonald
body: great icon [@Max Rozenoer](/t5/user/viewprofilepage/user-id/1194708)


author: Klaus Busse
body: [@Greg Macdonald](/t5/user/viewprofilepage/user-id/1133639) this is a great icon indeed. Just if someone does not know: This was the ?old" SourceTree icon...


author: Greg Macdonald
body: [@Klaus Busse](/t5/user/viewprofilepage/user-id/1151384)yep. it was meaningful. it was grand


author: Engin Semih Basmac?
body: I agree.

First of all, new icon does not represent anything with "source code", "tree structure" or "version control" in general. And it's not a "mascot" icon like Mozilla's Firefox or Reddit's Snoo also.

I get that new branding and design language updates has been made for all Atlassian products and it's cool in general. But the old icon was much more successful when it comes to representing what the app does. I'm not saying "bring back the old icon" directly. Yes, the old icon can be updated and polished to fit into new branding. But something new and fresh can also be done. I believe most of the alternatives will be much better than the "key hole" thing we have now :) This one looks really unfinished, painfully simplified and irrelevant (no offense to the design team).

Cheers.


author: Max Rozenoer
body: +1 Old icon is awesome, please don't change!


author: Greg Macdonald
body: It is disorienting when you change things like the application icon. I don't see what is so great or important about this new icon that it was necessary to change.

On the other hand, great product. I've been using it for 4-5 years. I use it constantly for reviewing changes and managing commits - I hardly use other features. Very grateful.


author: Greg Macdonald
body: Of course we would be totally ignored. After all, we're only customers and what is that compared to a designer with a mission.


author: alex wald
body: ...also, Atlassian, if you could NOT change the icon every year or so, that would be great, thnx.
Why am I getting "This is not a valid source path / url"
Asked by Brent Bobek:

I know this question has come up, I have been reading threads for two days now, most of which pertain to remote repositories.

I have inherited a SourceTree + Git setup from the previous support group.

* Source code located on inhouse Linux Server
* SourceTree installed on inhouse Windows Server 2012
* SourceTree: I can see two repositories (I think they are copies).
* LinuxServer: I searched for .git folders and found 6 of them
  * 4 of them are located in base folders for 4 instances of Source Code.
  * 2 of them seem to be Clones of 2 of the above.
* SourceTree: If I try to Clone a repository and enter the path to any of the four source instances (including the 2 that seem to have clones already), I get the error message "This is not a valid source path / url"
* SourceTree: If I try to Clone a repository and enter the path to the "clones", it recognizes them as GIT.
* LinuxServer: git status from the 4 Source Code folders returned a list of "Untracked files".
* LinuxServer: git init from 1 of the Source Code folders returned "reinitialized existing Git repository in /foldername/.git
* Linux Server git status from same Source Code Folder returned a large list of files in Changes to be committed, as well as the list of untracked files.
* SourceTree: tried to clone repository that I ran git init from, receive same error: "This is not a valid source path / url"

Any help would be appreciated


Answers:
author: Brent Bobek
body: What I ended up doing was creating the clone from the Linux Host. Navigated to desired location and ran   
'git clone /absolutepath/existing_repo'

This allowed me to add existing repo (the clone I just made) to Source Tree without the error. (I did try adding the existing repo before creating a copy, and got the error)


author: Sashi Bala
body: Had similar issue on version 2.4.8. I installed git on the machine and it worked after that. You could do this by going to Source Tree --\> Tools --\> Options --\> Git --\>Use Embedded git (If you haven't installed git on your machine) or Use System Git (If you have installed git on your machine.)

comments: author: akileswar03
body: Can't believe such a simple solution works perfectly. Had to go through this issue for months.


author: JOHANN STRAUSS LEAL
body: Great! Worked fine!


author: Leonardo Severo
body: This one worked fine for me. Thanks!


author: Leon Valderrama
body: It works great for me. Thank you very much for sharing!


author: kasunkp
body: Thanks, it worked perfectly.


author: Mark Bidar
body: Thanks for the answer, just wasted two hours on this. :(


Tags: atl-gruland

git