youngmon/atlassian-qna huggingface dataset:
Configure JAVA Memory options while running jira application in a docker container
Asked by bhimashankar_poddar:

Hello Everyone,

I have 2 Jira setup and details are below,

Instance #1

* Atlassian Jira : 9.4.14
* Hosted in : Ubuntu 22.04
* Memory : 24GB
* Storage : 120 GB
* Xms : 18g
* Xmx : 20g
* Third-party plugin apps : 15
* Status : Running without an issue,

Instance #2

* Atlassian Jira : 9.4.14
* Hosted in : Docker container and manager by Kubernetes Pods
* Docker Image creation : Downloaded '\*-x64.bin' of Jira app and used simple docker commands to build it. Dockerfile contains nothing special apart from 'COPY' this executable file from source to tmp directory of working directory defined in dockerfile and then 'RUN' command to extract package and install and then CMD to run the application
* Kubernetes Node/Project Resource quota : limit.cpu : 8 and limit.memory : 30600 MB
* Kubernetes Pod Request resource quota : limit.cpu : 0.4 and limit.memory : 13774 MB ( Cannot execeed this size as other Pods are sharing the resource quota in the Node )
* Third-party plugin apps : 0

<!-- -->

* Status : Running like Instance #1

As you can see, there are no plugin apps are installed in Instance #2, so we can call it as empty instance...

The issue is when I try to upload plugins, it throws 'unexpected error, refer logs' but there are no entries in logs...Then I checked browser's 'Developer console', which shows that 'Request Body is too large' as it refers to the app size that I am uploading...

So, I concluded that there maybe some issues with memory configuration in the Instance #2...but unable to determine where to look...

So, I tried increasing with request quota cpu and memory in Kubernetes for Pod running this Jira application but no effect.

The only area I haven't touched is the Java environment heap size at the moment. This is because I don't know how to update default Java heap size in Jira app running in a container as the Jira app uses Java heap configuration defined in 'setenv.sh' file.

So, I posted my question here to get some suggestions or ideas on below,

* How to update JVM heap size in this case?
* In order to mount 'setenv.sh' file from running jira application in container to host, in order to configure the JVM heap size in future, how to mount this specific file in Kubernetes?
* Does increasing the JVM heap size resolve the original issue of not able to upload plugin apps?
* Are there any options to address the issue?

Your suggestions/opinions are very much appreciated.

Thank you.


Answers:
author: Yevhen
body: Request Body is too large suggests that you need to configure your ingress to allow larger uploads.

comments: author: bhimashankar_poddar
body: Thank you for the reply... I figured it out and configured ingress "proxy-body-size" then everything working fine now. Appreciate your response Yevhen.


Tags: data-center

jira-data-center
Move subtask to blocked/waiting for input
Asked by Rafal Walisko:

Hi, is there a way to move any subtask to blocked/waiting for input?

When I'm trying to do it it looks like it's not possible due to workflow configurations/permissions.


Answers:
author: Trudy Claspill
body: Hello [@Rafal Walisko](/t5/user/viewprofilepage/user-id/5398946)

Each issue type in a project has a workflow. The workflow may apply to only that issue type or may apply to multiple issue types in the project.

And issue can be changed only to Statuses that are available in the workflow for that issue type.

The ability to move an issue to a specific status can be constrained in a variety of ways by applying Conditions and Validators.

Are you an administrator for the project that contains the issue? Are you an administrator for the Jira Application?

What is the Type of the project that contains the issue? You can find that information on the View All Projects page under the Projects menu.

When you click on the Status button for the subtask do you see an option for "blocked/waiting for input"?

Do you see an option to View the Workflow?

![Screenshot 2024-07-04 at 11.25.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333635i81FF45C60AF7A997/image-dimensions/311x231?v=v2 "Screenshot 2024-07-04 at 11.25.41?PM.png")

If so, please select that option and share with us a screen capture of the workflow diagram that is displayed.

comments: author: Rafal Walisko
body: Unfortunately, I am not an administrator.

I was only able to determine that in the column waiting for input can only be issues, with a status of Blocked. Unfortunately, according to the screen, Subtask cannot accept such a status.

![image (3).png](https://community.atlassian.com/t5/image/serverpage/image-id/333670i55ED8C76FDEA2878/image-size/large?v=v2&px=999 "image (3).png")


author: Trudy Claspill
body: If you want that changed you will have to work with the administrator of the project. If they don't have permission to make the change then they will have to work with an administrator of the Jira instance.


Tags: cloud

jira-cloud
Dynamic display of values in custom field based on selected values
Asked by Anjana V K:

I have a product which has multiple modules. Suppose Customer \& Account Management is my module. I have 3 levels of features for that module: Customer Management (as L1 feature) under which Customer Create, Customer Edit, Customer Update will be my L2 features. Each L2 feature will have multiple L3 Features as well. This feature list reside in my Jira Project A. When a project manager raise a requirement in Jira Project B, he must be able to enter the L1, L2, L3 features corresponding to the area where change is required (eg: PM has a requirement for an enhancement in customer create using bulk upload feature which will be an L3 feature against Customer create L2 which will be against Customer Management L1) in his requirement dynamically. Can you suggest any method to resolve this issue? I have jira premium license and I dont have script runner in my jira instance


Answers:
author: Trudy Claspill
body: Hello [@Anjana V K](/t5/user/viewprofilepage/user-id/5006137)

What is the Type of Project A and Project B? Find that information in the Type column on the View All Projects page under the Projects menu.

Native cascading select lists are limited to two levels. With certain third party apps you could have a cascading select list field with more than two levels. You can find two examples of such apps here:

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=cascading%20select%20list](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=cascading%20select%20list)

However, if your projects are Team Managed you will need to review those apps to see if they support use in Team Managed projects.

comments: author: Anjana V K
body: Type is Company Managed.

I am not looking for any marketplace app as i will not be possible to purchase any at this point.


author: Trudy Claspill
body: You will not be able to meet your requirement with only native functionality because that supports only two levels in a cascading select list field.


author: Anjana V K
body: Yes, thats my challenge as well.


Tags: cloud

jira-cloud
Jira Error - Unable to open Project Plan
Asked by Hussain Ali:

I am trying to open our project plan and have appropriate access too. Have been updating EPICs within this project on weekly basis but somehow I am getting below error since yesterday. Can someone please look into it?

![Jira issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/333630iE411F15AC9332410/image-size/large?v=v2&px=999 "Jira issue.PNG")


Answers:
author: John Funk
body: Hi Hussain- Welcome to the Atlassian Community!

You need to submit a support request as the message says.


Tags: cloud

jira-cloud
Filtered data by Calender Week
Asked by Siti Hanafi Nilam Sari:

I need a query to check all data in 3 month separate by CW (calender week)

so i can create a filter which will pull issues scheduled for the CURRENT Sat-Fri calendar week.


Answers:
author: John Funk
body: Hi Siti - Welcome to the Atlassian Community!

You won't be able to do that with JQL. Your best bet is to create a query for the full three months, export to Excel and try to organize it there.


Tags: cloud

jira-cloud
Using Jira Cloud extension in Google Sheet
Asked by Ramakanth Krovi:

hi Team,

I used to be able to use Jira Cloud for Sheets extension. However, now it just keeps rotating and never loads. Can you please let me know what I am missing and how to fix it please?

![jira cloud for sheets.PNG](/t5/image/serverpage/image-id/333617i4C35C3AE75E7099B/image-size/large?v=v2&px=999 "jira cloud for sheets.PNG")


Answers:
author: John Funk
body: Hi Ramakanth - Welcome to the Atlassian Community!

You need to contact the vendor support to get assistance from them.

comments: author: Anu Issac
body: [@Ramakanth Krovi](/t5/user/viewprofilepage/user-id/3750994) To fix the issue with the Jira Cloud for Sheets extension not loading, try the following steps:  
check your internet connection, update your browser, clear the browser cache, verify Jira permissions, reinstall the extension, log out and back in, check for known issues, etc. If the problem persists, seek further support from Atlassian by contacting experts in Jira directly using   
<https://community.atlassian.com/t5/forums/postpage/choose-node/true/interaction-style/qanda?community-source=value-props>


Tags: cloud

jira-cloud
Do not display the content in table.
Asked by arbin-zhiyong:

1.The content is displayed in table.

![01.png](/t5/image/serverpage/image-id/333615iEFAE584E970C2BD0/image-dimensions/413x274?v=v2 "01.png")

2. I want to display the content in this view, and how to do it?

![02.png](/t5/image/serverpage/image-id/333616i1B3904E1A27212FB/image-dimensions/412x233?v=v2 "02.png")


Answers:
author: YY Brother
body: Hi [@arbin-zhiyong](/t5/user/viewprofilepage/user-id/5536626)

I think you could try to switch to the old issue search screen \& hope it helps.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333622iB91719725C75C37E/image-size/large?v=v2&px=999 "image.png")

Thanks,

YY?

comments: author: arbin-zhiyong
body: Thanks! I have tried to switch to the old issue search screen. But this view is not my expectation.


author: YY Brother
body: Your screen above is the new issue search screen. I don't know what are the main differences betwee the 2 screens. And what's your expectation?


author: arbin-zhiyong
body: Though the view of content is right, the top of content is inconsistent with my expectation (The picture is as followed). It should be the consistent with the second picture in my question.

![03.png](https://community.atlassian.com/t5/image/serverpage/image-id/333634i6661ACD5F4A3ABB8/image-size/large?v=v2&px=999 "03.png")


author: Ollie Guan
body: Hi [@arbin-zhiyong](/t5/user/viewprofilepage/user-id/5536626) ,

display jql?

comments: author: arbin-zhiyong
body: not jql.


Tags: cloud

jira-cloud
Jira is spoofing email from my domains
Asked by Leon Hastie:

We provide service and support to one of your customers who ultilise Jira for service ticketing. Their Jira system is sending emails as our employees in the form of ticket notifications and therefor being rejected based on our email security policies.

How can I advise your customer on how to prevent this?


Answers:
author: Jehan Bhathena
body: Hi [@Leon Hastie](/t5/user/viewprofilepage/user-id/5536618)

Found a few old posts around something similar

<https://community.atlassian.com/t5/Jira-Service-Management/Re-Email-notification-flagged-by-Microsoft-as-potential/qaq-p/620840/comment-id/5928#M5928>

<https://community.atlassian.com/t5/Jira-Service-Management/Disabling-Address-Spoofing-in-Notifications/qaq-p/616015>

Let us know how it goes


Tags: cloud

email

jira-cloud

security
Reference a specific time in a Jira query
Asked by Dave:

Hi, I have a complicated question so I will do my best to describe it so it is understood:

We work in a team that has staff in multiple timezones and we work in a 24/7 shift pattern. We all start at 7:00am or 7:00pm Australian Western Standard time, which is 9:00am or 9:00pm for Staff in the Australian Eastern Standard time zone for example.

We monitor alerts coming from Jira from customers in multiple countries.

We have local teams that monitor these international clients during their standard daylight working hours.

We then take over the monitoring outside of these times.

I am trying to set up a filter that only displays the alerts for the customers that we are monitoring at any given time.

I can use the startofday(+/-XH) command in the query to do this.

The issue I have is that Jira uses the time of the local system for each user.

This results in the startofday() command displaying different results to staff from different time zones.

Is there a way to set a Jira query to reference a specific time (UTC for expample) or is there another way to achieve the same results


Answers:
author: Ravina
body: Hi [@Dave](/t5/user/viewprofilepage/user-id/5536610) Welcome to the Atlassian community,

You can try the below JQL's to get the issues created between specific time on a day and adjust the time based on your profile time or system time to get the correct results based on it.

```
project = abc and created >= startOfDay("+7h") AND created <= startOfDay("+19h")
```

This will give you tickets created between morning 7 am and evening 7 pm hrs and similar

```
project = abc and created >= startOfDay("+19h") AND created <= endOfDay("+7h")?
```

This will give you tickets created between evening 7 pm and morning 7 am of next day

```
project = ABC and created >= startOfDay("-2h") and createdDate <= startOfDay("+5h")
```

This will give you tickets created between night 10 pm (last day) and morning 5 am (of current day)

Please try this and let me know if that full fill your requirements or not.

comments: author: Dave
body: Thanks for your response Ravina.

I have tried that and it works for me. I have asked a couple of the people in different time zones to try it as well and will see if it works for them.


Tags: cloud

jira-cloud
How can I transition, if the value of the field is yes and if it is no, it won't let me transition
Asked by Alan Rodrigo:

I would like to know, is how I can transition if the ARB field is assigned a value "yes" and if it is assigned a value "no", do not let me transition![IMG-20240704-WA0005.jpg](/t5/image/serverpage/image-id/333609i74020D6D13A3E200/image-size/large?v=v2&px=999 "IMG-20240704-WA0005.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Alan Rodrigo](/t5/user/viewprofilepage/user-id/5413664)

It appears you have the fields in a screen associated with the Transition, and you allow them to be set to None prior to this transition. Does that mean you want to allow them to be set during the transition?

If so, you would need to use a Validator in the transition to check the field value when the user clicks the Pre-Production button.

Unfortunately there is not a native Validator function to check the value of a field.

You will need a third party app that extends workflow capabilities to support that use case.

comments: author: Melo
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Just checking in because I probably have less experience than you with cloud, but wouldn't a validator using "Regular expression check" work in this situation? I didn't realize he was looking for a solution during a transition. Also, isn't this feature available out-of-the-box? Cheers.


author: Trudy Claspill
body: [@Melo](/t5/user/viewprofilepage/user-id/3868701)

Yes! You are correct!

I overlooked that Validator option. Thank you for chiming in!


author: Melo
body: Hi [@Alan Rodrigo](/t5/user/viewprofilepage/user-id/5413664),

You can either use a condition or a validator. You can find more about it here:

<https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Conditions>

I hope that helps.

Cheers,

Melo


Tags: cloud

jira-cloud
How do I make a popup field mandatory?
Asked by Alan Rodrigo:

*I have a workflow and in that workflow there is a transition, in that transition there is a popup or a popup window, which has a field called ARB, and I would like to know how to make that field called "ARB". mandatory*


Answers:
author: Trudy Claspill
body: Hello [@Alan Rodrigo](/t5/user/viewprofilepage/user-id/5413664)

Welcome to the Atlassian community.

Add a Field Required Validator to the transition. If the field doesn't have a value when they click the transition button in the pop up then the transition will be blocked.

comments: author: Alan Rodrigo
body: I understand, but when I put a mandatory field validation, and select the field, when I update it, it is not reflected in the mandatory field in the popup


author: Trudy Claspill
body: Adding a Validator will not add the red asterisk to the pop up. The red asterisk is added only when you mark the field as required in the Field Configuration, which would make the field required all the time.

If that is not what you are referring to, please provide more information about what you would hope to see in the popup.


author: Alan Rodrigo
body: I created a popup, where I created a field called ARF, which is multiple option that says "yes" and "no", what I would like to know is how I can go through the transition when the ARF field is assigned the "yes" and when you say "no" it doesn't let me transition, I don't know if I could explain myself


author: Alan Rodrigo
body: I'll show you a photo, so you can understand me, what you would like to do is that if the ARB field is answered "yes" and the ARF field is answered "yes" you can transition state and in another case yes in the field ARB is answered "no" and the ARF field is answered "yes" does not transition, that is what I would like to know.![IMG-20240704-WA0005.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333608iA1F084EE094846FB/image-size/large?v=v2&px=999 "IMG-20240704-WA0005.jpg")


author: Trudy Claspill
body: Controlling the transition based on the value in the fields is entirely different than making a field simply required.

I see you have started a new post to ask about your new Question.

<https://community.atlassian.com/t5/Jira-questions/How-can-I-transition-if-the-value-of-the-field-is-yes-and-if-it/qaq-p/2745201>


Tags: cloud

jira-cloud
Upgrading to Enterprise Licence
Asked by Dave H:

Dear Community.. I'm hoping someone can help?

I've been using the "free" version of Trello for some months now to evaluate how it can be used by myself as a PMO and I've been really pleased with how easy it is to manage projects and track progress.

Here's the problem. I want to speak to someone at Atlassian or Trello about what is the best license to go to, potentially the Enterprise version but I have now filled out the contact form three times and no one ever comes back to me.

Can anyone provide some guidance as to another way to contact Sales?


Answers:
author: Christl_Email for Trello
body: Hi [@Dave H](/t5/user/viewprofilepage/user-id/5341568)?

Your best bet would be to use this contact form and choose 'Sales' from the drop-down <https://trello.com/contact#/>

Good luck!

comments: author: Dave H
body: Thank you, I'll try that


author: Gaurav Kataria
body: Hi Dave, the Enterprise plan requires a minimum of 50 users as it includes a higher level of Support. If your PMO team is smaller than that then the Premium plan would be appropriate for that use-case. <https://trello.com/pricing>


author: Dave H
body: Thank you Gaurav, that's helpful as a starting point.

So in terms of Enterprise vs Premium, what are the main differences in terms of functionality and ability?

In terms of licencing, can I just sign up for a year as a trial?

Is there any online learning for using Trello? is there level access so an administrator can allocate different rights such as read/write/delete?

Our PMO is in it's infancy so we would benefit from as much demonstration/guidance material as possible.

Thank you in advance


author: Gaurav Kataria
body: This video actually has answers to most of your questions and more <https://www.youtube.com/watch?v=QZNLDvFlOY4>
????????
Asked by Hiroko Ishimaru:

??????????????????????????????????????????????????????????????????????


Answers:
author: Matthias Gaiser _K15t_
body: Konichiwa [@Hiroko Ishimaru](/t5/user/viewprofilepage/user-id/5341202)

I'm afraid my Japanese is not really better than that. From an online translator, I understood that you're searching for how to set a due date. Maybe [this help article](https://support.atlassian.com/trello/docs/adding-dates-to-cards/) can help you.

If that doesn't work, can you be more specific?

Cheers,  
Matthias.

Automatically translated version:

????? [@Hiroko Ishimaru](/t5/user/viewprofilepage/user-id/5341202) ?

????????????????????????????????????????????????????????????????????????????????????????

???????????????????????????????

??????  
?????
How to prevent Trello from creating new cards for each new comments?
Asked by Flavie Measson:

I'm having an issue with our Trello board. Whenever a specific person comments, it automatically creates a new card with her comment as the title. She claims not to have used any shortcuts, and I couldn't find any reasons for this in the board's settings. She also explored her account settings, but we couldn't find anything that might resolve this issue (unless we missed it). And when I read the detail of this new card; it's written that it was normally added by her (not via butler).

Did this happened to any of you ? Do you know what might solve it ?


Answers:
author: Flavie Measson
body: I forgot to say that it has never done this before, it only does it for one person on the board...

comments: author: Gaurav Kataria
body: Could it be that this person is using a Chrome extension that is causing this?


author: Susan McClellan
body: We are also seeing the same issue. It just started. We are not using a Chrome extension. We are using Chrome though.


author: Gaurav Kataria
body: Flavie and Susan, is this happening even when you directly **type** comments in the comment box or only when you **paste**text in the comment box using Cmd+V or Ctl+V?


author: Susan McClellan
body: When I paste text into the comment box using command + V


author: Raymond Wang
body: Hey [@Flavie Measson](/t5/user/viewprofilepage/user-id/5341536) and [@Susan McClellan](/t5/user/viewprofilepage/user-id/5342302), sorry for the inconvenience here! That's definitely a frustrating issue. We *think* we've tracked down the root cause, and a fix should be going out in a new version tomorrow. Once the fix has been deployed, you can access it by simply refreshing your page or opening Trello in a new tab. Bear with us for a day --- but please let us know if the issue keeps happening for you after tomorrow. Thanks!


Tags: administration

restriction
Account deactivation issue
Asked by sunjincheng:

How long can the account be restored 827829869@qq.com My colleague's account was blocked and requested to be unlocked. Thank you


Answers:
author: Sushant Verma
body: Hi [@sunjincheng](/t5/user/viewprofilepage/user-id/5341368)   

Welcome to the community!  

Please reach out to <https://trello.com/contact>  

Regards,  
Sushant Verma