youngmon/atlassian-qna huggingface dataset:
New Confluence user gets a Space with added Template created automatically
Asked by cathy.c:

During Onboarding, when I create a New Confluence User, I want their Confluence Space to be created also. With predefined permissions and Title.

Within their Space I want a Page to be added, from Global Templates.

Context: the Page will include key information to help them find information they are looking for, (find their way around Confluence) and provide a tick box, they can action, to acknowledge they have read the material and then they can always refer back to it.

Is this or anything similar available? many thanks, Cathy


Answers:
author: KAGITHALA BABU ANVESH
body: Hello [@cathy.c](/t5/user/viewprofilepage/user-id/3806640) ,

I don't have idea about this automation.

For every new user a separate space creation can cause storage issues. as you are in STANDARD plan, as of my knowledge the storage is restricted to 250 GB.

<https://www.youtube.com/watch?v=N8WCeJldvFs>

If you check with the above YouTube link, they showing some automation in "CLOUD PREMIUM".

Please check with Atlassian support.

Thanks,

Anvesh


Tags: cloud

confluence-cloud
Cloud Migration Assistant Error - Table Already Exists
Asked by CTCD Apps Manager:

Hi,

We planned to migrate our Confluence server to Cloud version and I tried to assess it via Cloud Migration tools. However when I access the link (Atlassian Cloud \> Migration Assistant) I received system error caused by Table 'MIG_ANALYTICS_EVENT' already exists.

I already updated the tools into version 3.2.5

Following is the complete error:

```
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getInitialState' in class com.atlassian.migration.agent.web.AppAction threw exception com.atlassian.util.concurrent.LazyReference$InitializationException: javax.persistence.PersistenceException: Failed to update database schema at /templates/app.vm[line 21, column 44]
????at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:228)

caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: javax.persistence.PersistenceException: Failed to update database schema
????at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: javax.persistence.PersistenceException: Failed to update database schema
????at com.atlassian.migration.agent.store.jpa.impl.LiquibaseSchemaUpgrader.upgrade(LiquibaseSchemaUpgrader.java:35)

caused by: liquibase.exception.MigrationFailedException: Migration failed for change set META-INF/db-changelog/8-analytics-event.xml::8-analytics-event::MPT: Reason: liquibase.exception.DatabaseException: Table 'MIG_ANALYTICS_EVENT' already exists [Failed SQL: CREATE TABLE tdconfluencedb.MIG_ANALYTICS_EVENT (id VARCHAR(255) NOT NULL, eventTimestamp BIGINT NOT NULL, eventType VARCHAR(255) NOT NULL, event LONGTEXT NOT NULL, CONSTRAINT PK_MIG_ANALYTICS_EVENT PRIMARY KEY (id))]
????at liquibase.changelog.ChangeSet.execute(ChangeSet.java:637)

caused by: liquibase.exception.DatabaseException: Table 'MIG_ANALYTICS_EVENT' already exists [Failed SQL: CREATE TABLE tdconfluencedb.MIG_ANALYTICS_EVENT (id VARCHAR(255) NOT NULL, eventTimestamp BIGINT NOT NULL, eventType VARCHAR(255) NOT NULL, event LONGTEXT NOT NULL, CONSTRAINT PK_MIG_ANALYTICS_EVENT PRIMARY KEY (id))]
????at liquibase.executor.jvm.JdbcExecutor$ExecuteStatementCallback.doInStatement(JdbcExecutor.java:356)

caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Table 'MIG_ANALYTICS_EVENT' already exists
????at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
```


Answers:
author: Rob Horan
body: [@CTCD Apps Manager](/t5/user/viewprofilepage/user-id/4565528) would you mind sharing the outcome?


author: Kishan Sharma
body: You will need Atlassian team's help on this, please raise a [support ticket](https://support.atlassian.com/contact/) to Atlassian Support.


Tags: cloud

confluence-cloud
Beginners Help
Asked by Kara Fedak:

Looking for a good step by step guide to help me create a site with 5 pages and pages under those main 5 pages.


Answers:
author: Kishan Sharma
body: Hi [@Kara Fedak](/t5/user/viewprofilepage/user-id/4567442) Welcome to the Atlassian Community!

Atlassian has detailed documentation about creating/editing/publishing pages on confluence server. Please refer [this link.](https://confluence.atlassian.com/doc/create-and-edit-pages-139476.html)


author: Robert Wen_ReleaseTEAM_
body: How about having a look at this Getting Started guide from Atlassian which talks about creating Spaces, a page hierarchy, and setting up permissions?

<https://www.atlassian.com/software/confluence/guides/get-started/set-up#step-1>


Tags: confluence-server

server
How do I remove the home page that comes standard with confluence?
Asked by Kelly Wolf Gonzalez:

I have created a space that I want as the home page for confluence. I do not want to have the "home" button that comes standard with confluence cloud. How do I remove that in the top navigation?


Answers:
author: Ollie Guan
body: Hi [@Kelly Wolf Gonzalez](/t5/user/viewprofilepage/user-id/3573153) ,

With Confluence Cloud new layout it is no longer possible to set a custom site homepage per user as it can only be done for all users.

<https://jira.atlassian.com/browse/CONFCLOUD-57901>

comments: author: Kishan Sharma
body: Thanks for this [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) I wasn't aware, I have voted for the open suggestion and watching it for updates.


Tags: cloud

confluence-cloud

home-page
Headings in hidden Excerpt macro show up on page's table of conten macro on pages in the new editor?
Asked by Krzysztof Kot:

Headings from hidden excerpts have started to show up in the table of contents at the top of the page where pages are created in the new editor. Pages created in the legacy editor still behave as expected (headings do not show in the ToC macro).

I couldn't find a bug logged for this (though maybe I'm not looking hard enough). I assume it's not expected behaviour?


Answers:
author: Mykenna Cepek
body: That doesn't sound like expected behavior. I recommend [reporting it as a bug](https://support.atlassian.com/contact/#/).

It's good that you checked the [JAC](https://jira.atlassian.com/browse/JIRAALIGN-1446?jql=ORDER%20BY%20updated%20desc) first for an existing report.


Tags: cloud

confluence-cloud
Confluence- Link on pages need to update
Asked by Hector Hood:

We are Migrating a lot of Confluence Spaces in DC over to Cloud. We need assistance with the foll0owing 3 issues.

Migration Tool:  
1. We clean up the pages an ensure the owner are updated. Then when we attempt to migrate lets say we have 10 owners for 10 pages and it attempts to migrate 60 users we were not accounting? How can we do this to only move pages and owner.

2. If we migrate to the tool and in Space A, had Page 1 and 2. There is a link set up in the page content of Page 1 to Page 2. Will the link update when we migrate?

Space Export/Import  
3. Same scenario:  
If we export and import Space A, had Page 1 and 2. There is a link set up in the page content of Page 1 to Page 2. The link remains the old link from the DC. Is there a way to update this in the process or a toll to update this?


Answers:
author: Ramona Scripcaru
body: Hello [@Hector Hood](/t5/user/viewprofilepage/user-id/4266752) !

Have you found the answer to your questions?

I can share some insights, just in case you haven't, and hopefully will help other community end-users as well!

1- with the migration tooling you have the option to migrate all users and groups or only users related to the spaces you are migrating, which means, it will add on the cloud all users that have created/edited a page in order to ensure the mapping is intact, but it will not grant those users access to the cloud site.

2-/3- Alan is right, if the links on the pages have been added using the macro, these should be automatically updated, but in the use case when these were not added using an OOTB macro, but with copy/paste which is the majority of the cases, these will not be automatically updated, and will be broken links post-migration, the good news is that Atlassian migration support team can help and bulk fix those broken links in the cloud, you can read more details about all the type of links on this article <https://confluence.atlassian.com/confkb/after-a-successful-server-to-cloud-migration-url-links-are-broken-in-the-new-cloud-instance-1077781093.html?src=jira>

Cheers!

Ramona


author: Alan Stephenson
body: From experience on migrating spaces from one instance to another we usually test the migration on a non prod instance. If the pages were created correctly an export of space A should take on the url of the instance it is going to. If the links on page 1 on space A reference page 2 of space A it should translate; the only time it won't is if the link was hard coded to the original url.   

only way to know is test.

I can't answer about the migration from DC to Cloud. The process above was moving spaces from one instance to another.


Tags: cloud-migration

confluence-server

migration

migration-customer-care

server
Attachments filenames corrupt
Asked by Marcus O_Brien:

When attaching a file, the filename column width is set to 1 character, and the filename is displayed

![confluence_file_naming_error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/161886iCDB3B3B11B722154/image-size/large?v=v2&px=999 "confluence_file_naming_error.PNG")


Answers:
author: Kishan Sharma
body: Hi [@Marcus O_Brien](/t5/user/viewprofilepage/user-id/4336031)

On Confluence cloud, I am not experiencing similar behaviour, this is working fine for me. See below -

![Xnip2021-09-22_13-15-47.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161481i8130268FE8F46B6A/image-dimensions/502x110?v=v2 "Xnip2021-09-22_13-15-47.jpg")

Which browser are you using ? Can you try some other browser to see if you are having the same issue ?

comments: author: Marcus O_Brien
body: It happens intermittently.

MS Edge Version 93.0.961.52 (Official build) (64-bit)

Windows 10 Pro - Version 10.0.19041 Build 19041  


author: Kishan Sharma
body: Thanks for confirming [@Marcus O_Brien](/t5/user/viewprofilepage/user-id/4336031) I would suggest [raising a ticket](https://support.atlassian.com/contact/) with Atlassian support to know why this happening intermittently.


Tags: cloud

confluence-cloud
For Issue Type Change Request how to add boards
Asked by Ram:

For Issue Type Change Request how to add boards in the drop down list for projects when filling in the QG Release Type as project.![CR.png](https://community.atlassian.com/t5/image/serverpage/image-id/161404i67E928CB305C7F86/image-dimensions/330x308?v=v2 "CR.png")


Answers:
author: Alan Stephenson
body: As what the other person posted, need more info. Boards are just a view of the tickets in the project, and defined by a jql query. The issue screen doesn't have any reference to boards.   

this is the confluence channel and your screen is a jira screen.


author: Nic Brough -Adaptavist-
body: This question is very hard to try to answer because it is not clear on what the problem is.

The screen-shot is of a working "create issue" screen, with a highlight on a (custom) cascading select field.

This has nothing to do with issue types (other than the issue type defining what fields to ask for), and even less to do with boards.

Could you explain the problem more please?


Tags: jira

server
How to reference on specific values to generate overview in a table?
Asked by Volker Sonnak:

Hi,

I'm looking for a solution to achieve the following features:

I'd like to set up a table which shall serve as a general and up to date overview for informations dealt with in a number of tasks worked upon.

To achieve that, I need a solution to put some kind of link in the table cells referencing to the actual and specific information in the task.

Example:

Imagine a complexe structure of 50 tasks about programming. In each task an information about the degree of completion is held.

In a table serving as a central view, these degrees of completion shall be collected in a column. So in the cells of that column, a link should gather the respective values. If in any task someone changes the degree of completion, the value in the table is automatically set (updated) to the new value.

Any help appreciated, thanks in advance.

Regards, Volker


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Have you considered Jira for your tasks (and progress) and using Jira issues macro to have it rendered in the Confluence page?

Alex
What's the wait time on getting a ticket answered?
Asked by Gregory Muir:

I put in a support ticket last week and there's been no response.

CSP-297428

I looked around to see if there's a phone number to call and it loos lie Atlassian is one of those vendors that tries to do it all with as little phone support as possible, that's only for the upper pay tiers. What's up with that?


Answers:
author: Brant Schroeder
body: [@Gregory Muir](/t5/user/viewprofilepage/user-id/4030884)

It depends on the severity and the support you have. For standard support, the longest would be two business days. More information here: <https://www.atlassian.com/enterprise/support-services>

I will escalate this to Atlassian.

comments: author: Gregory Muir
body: Than you. This was submitted on the 16th.


author: Brant Schroeder
body: [@Gregory Muir](/t5/user/viewprofilepage/user-id/4030884) let me know if you do not hear from them today.


author: Gregory Muir
body: Thanks for the followup! I've not seen a response yet. I'm going to be heading out for the day and will check in this evening to see if anything posted.


author: Brant Schroeder
body: OK I will ping them again.


author: Brant Schroeder
body: [@Gregory Muir](/t5/user/viewprofilepage/user-id/4030884) It looks like there is an unusually high number of support issues that Atlassian is handling due to the rush of upgrades. This could be contributing to the unusual delay on support issues.


author: Gregory Muir
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

It's been sitting there since the 16th and there hasn't been a single reply.

How long are they anticipating now with current case load?


author: Brant Schroeder
body: I will reach out again.


author: Gregory Muir
body: Thanks. Got a reply on the 27th after hours. Responding to the tech now. Thanks!


author: Gregory Muir
body: Last update from Atlassian was 10/1. Still waiting for feedback.  
1. CSP-297428


author: Ang?lica Luz
body: Hi [@Gregory Muir](/t5/user/viewprofilepage/user-id/4030884),

I sent a message to Michael to inform him about it.

Kind regards,  
Ang?lica


author: Gregory Muir
body: Thank you so much!


author: Ang?lica Luz
body: Hello [@Gregory Muir](/t5/user/viewprofilepage/user-id/4030884),

Thank you for reaching out to Atlassian Community!

Checking the details of the ticket, I can see that an engineer replied yesterday asking for some details about the issue and a HAR file.

If you didn't receive the notification, you can access the ticket directly from our portal:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-297428>

The SLA for Level 3 Standard is 1 business day, but as mentioned on the ticket, we are working through an unusually high number of support tickets at the moment.

Kind regards,  
Ang?lica

comments: author: Gregory Muir
body: Hi! Yup, looks like the response came through last night. I'm going to respond now. You guys must be slammed!


author: Gregory Muir
body: Hi, Angelica. Looks like we are waiting on this now since Oct 1 and no further answer.  
1. CSP-297428


Tags: atl-rvw

cloud

confluence-cloud
Anyone having issues with table headers not retaining shading in Cloud?
Asked by Megan Stanage:

If I have multiple tables on a page, only the first couple tables retain the table shading I originally set. The rest of the tables appear as the default color. When I go into Edit mode, they show as the color I originally set. Anyone else having issues with tables?


Answers:
author: Nancy Wilson
body: Hi, yes, as of today, we are also seeing issues with the table headers not retaining fill color in Confluence Cloud. We set the headers to a range around #fc4e03 - third one down on the r-h side. On edit, the correct color displays, although the fill option displays no color as the current selection. Manually change the colors. On publish the headers revert to no-fill.

comments: author: Megan Stanage
body: I entered a ticket about this issue. I'll update hear once I hear back.


author: Nancy Wilson
body: thanks. appears to be a function in the legacy editor.


author: Megan Stanage
body: They've created a ticket for this bug. You can watch it here: [https://jira.atlassian.com/browse/CONFCLOUD-72874](https://jira.atlassian.com/browse/CONFCLOUD-72874https://jira.atlassian.com/browse/CONFCLOUD-72874)


Tags: colour

cloud

confluence-cloud

table
Editing an Excel File Live in Sheet
Asked by John Hyde:

I've got an Excel file on a page and Atlassian Connector installed. When I click the ... on the side of the page \> choose attachments \> click Edit next to the file, it just hangs up and says waiting for updates from Excel.

Any ideas on what is happening or how to fix it?


Answers:
author: Shannon S
body: Hello John,

Thank you for raising this question with us. Can you confirm if you're referring to the Atlassian Companion app mentioned in the [Edit Office files](https://confluence.atlassian.com/confcloud/edit-office-files-724765124.html) documentation? If so, to isolate the cause, please perform the following steps:

1. Ensure that you are using the latest browser version and clear your browser cache.
2. Try editing the Excel file using Incognito or Private browsing modes from your browser.
3. Ensure the Atlassian Companion app is running on your taskbar when you try to edit the file.
4. Try using another network. If you're using a firewall, VPN, or proxy, try bypassing them.

I look forward to hearing from you soon!  

Take care,

Shannon


Tags: cloud

confluence-cloud
If I use the expand macro is there any way to get inline comments to work?
Asked by Mary Bryant:

I have a series of expands with tables of text, and now inline comments have stopped working. Those inline comments are critical for my needs.


Answers:
author: Max Foerster - K15t
body: Hi [@Mary Bryant](/t5/user/viewprofilepage/user-id/4567091) and welcome to the community!

Are you using Confluence Cloud or a different platform? And can you please describe in more detail what you mean by "stopped working for me"?

Are you not able to add new inline comments? Did inline comments disappear? This would be very helpful to know! Are you still able to add comments in general (also to pages and not just inline)?

Best, Max

comments: author: Mary Bryant
body: Hi, we are using Confluence 7.9.3. If I use any macro like expand feature to reduce scrolling on the page or include page or use tables in a panel, viewers of the page are not able add inline comments which are critical to my purpose and needs for the pages.


author: Mary Bryant
body: Also, in my use of include page to display information from another page, if users have entered inline comments on that page, they do not flow through to the page where I'm displaying that include page content.


author: Max Foerster - K15t
body: Hey, thank you for providing more information. So the Include Page topic is definitely something I was able to reproduce in my instance (7.12). Putting tables in panels also caused an error when commenting inline.

But not the rest. Using Expands, Panels, or Expands in Panels did not affect my ability to add inline comments. ?

When you say "viewers are not able to add inline comments" this includes you as well, right?


author: Mary Bryant
body: Yes...

I really hope you can figure out a fix to the Panels issue (so nice for presentation!) and the include page issue. The include page allows for control over the content in a central source but available for use across a multitude of pages. However, being able to get user feedback on that content from various stakeholders (i.e. different pages) is critical. My crude workaround was to add a link to the page for which the include page macro is based, with instruction to right click to open in a new window so the user can view/add comments on that content. It's definitely an extra step for users and much more overhead for me, but it works.
How i can fit all text on the one page
Asked by Maria Inozemtseva:

Hi! I did export from Confluence and i have some problems. Text cut from right side. I think it depends on settings. Could you help me pls to advise what i should choose to fit all text on the one page. Thank you in advance!![image.png](/t5/image/serverpage/image-id/161347i0636EBB209CC76F6/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Fabian Lim
body: Hi [@Maria Inozemtseva](/t5/user/viewprofilepage/user-id/4566805)

You may want to talk to yout sysadmin and review the pdf export settings: <https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>

Good luck


Tags: cloud

confluence-cloud
Error when sending an email to Trello from Gmail on mobile (IOS)
Asked by Frank Bradley:

When I try to forward an email in my Gmail account (on my iPhone), to a Trello Board, from the Gmail App, I'm getting the error shown in the screenshot below.

I have no problem in forwarding the exact same email from Gmail on my laptop web browser (Firefox on Windows 10).

Any ideas on why this is happening?

![IMG_4334.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/74369i2D79768DF4550336/image-size/large?v=v2&px=999 "IMG_4334.jpg")


Answers:
author: Iain Dooley
body: [@Frank Bradley](/t5/user/viewprofilepage/user-id/3655865) did you know that the Trello gmail addon recently became available in the gmail app on mobile? Might be a better option than email to board (which has some issues around "threading" that I've found in the past made it more or less unusable over time)

comments: author: Frank Bradley
body: I am able to get the Trello gmail addon working on the browser, but not on the IOS gmail app. Have tried googling for details, but can't find anything.


author: Esme Crutchley
body: Hi [@Frank Bradley](/t5/user/viewprofilepage/user-id/3655865)

Hmmmm, that is interesting!

I can honestly say that I don't have the same problem, using the Gmail app on iOS13.

I have copied and pasted the board email into Google Contacts as a specific name e.g. Trello 19-20 Tax Return, so that I know exactly which board it should go into, and then I have specified the specific list on the board that I want it to go into. I have an 'inbox' on all my boards, so that all the emails go into this list no matter which board it's on.

I have set up about 10 email addresses in Google Contacts this way, and I've never had a problem, so this really intrigues me!

I also recently discovered that each card has a specific email address as well, and that when you send an email to that address, it adds the email as a comment to the card, and I can confirm that this works, and works like magic!

Have you added the email address you're trying to email to your Google Contacts, maybe give that a try and see if that works?

Let me know how that goes or if I can be of any more help!

Esme :)

comments: author: Frank Bradley
body: Thanks for the reply. It's working for me in Gmail on the browser, without adding the address to Google Contacts. It's only on the IOS mobile app that I have issues.


Tags: gmail
Butler Commands
Asked by alaina Mogu:

Hi - Where do I enter custom butler commands with out using the builder? IE, I just want to enter the text directly saying "the day after a card is due, add the red "Overdue" label."


Answers:
author: Iain Dooley
body: [@alaina Mogu](/t5/user/viewprofilepage/user-id/3654184) you can't!


Tags: butler