youngmon/atlassian-qna huggingface dataset:
How do I sync offline changes on database(beta)
Asked by Lim, Mark Ryan (Citco):

How do I sync offline changes on database(beta)


Answers:
author: Ste Wright
body: Hi [@Lim, Mark Ryan (Citco)](/t5/user/viewprofilepage/user-id/5467463)

The screenshot in another answer seems to suggest it would sync changes once you're back online. That's pretty common for Cloud-based platforms.

Is this not happening once you reconnect to the internet?

Ste


author: Nikola Perisic
body: Hi [@Lim, Mark Ryan (Citco)](/t5/user/viewprofilepage/user-id/5467463)

Try using a different browser, clear the cache and start the incognito mode. If everything is good with your internet connection, this issue can be solved with the options mentioned before.

comments: author: Lim, Mark Ryan (Citco)
body: tried using edge and chrome and still the same issue. Internet is good since I am using corporate network


author: Nikola Perisic
body: Like [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) said, databases are cloud only, there is no concept of the offline mode. The issue that you are facing may only be a temporary one, if everything else is working like you have mentioned.


author: marc -Collabello--Phase Locked-
body: Hi [@Lim, Mark Ryan (Citco)](/t5/user/viewprofilepage/user-id/5467463) ,

Databases are cloud only, and have no concept of "offline".

comments: author: Lim, Mark Ryan (Citco)
body: I am always getting this prompt and any updates I make is not visible to my team

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/316925i31DD2D593E0C7886/image-size/large?v=v2&px=999 "Capture.JPG")


Tags: cloud

confluence-cloud
Disable page restrictions
Asked by IT-Support:

Good morning,  
we recently introduced Confluence Cloud to some of our departments. They adapted it quite well but some of our "poweruser" got aware of the page restrictions option.  
We would like to disable it entirely as we want to use spaces for "sensitive" stuff and not restrictions based on the page

<br />

![PageRestrictions.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/316907iE7ECEC51FC1E4F12/image-size/large?v=v2&px=999 "PageRestrictions.jpg")  
Is this possible?  

I have already edited the space restrictions  
![SpaceRestrictions.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/316906i096A226D3C7559C0/image-size/large?v=v2&px=999 "SpaceRestrictions.jpg")  
but it doesn't shows any effect. (Guess this is just for the space, not the pages)  

Ist there a way to disable that option?  

Best regards  
Moritz


Answers:
author: Ste Wright
body: Hi [@IT-Support](/t5/user/viewprofilepage/user-id/5457073)

Disabling the circled permission in the second screenshot will stop users from adding new restrictions - although it's per Space, and it doesn't remove previously added restrictions, you'd need to remove those per page.

I don't believe you can disable this setting at a global level though.

---

You can view all the restricted pages per Space via Space Settings, to make removing them easier:

1. Go to Space Settings
2. Select *Restricted*from the "Manage content" box
3. View restricted pages here

---

You can also set default permissions for new Spaces, so "restrict" permissions are disabled by default:

1. Go to Confluence Administration (cog icon in top-right)
2. Select Security \> Space permissions from the left-hand menu
3. Edit the default permissions, via the *Edit Permissions*button in the upper-right corner

---

Let us know if this helps!

Ste

comments: author: IT-Support
body: Tried to set the default permissions as well but even in my new space I still can edit the page restrictions -\> the space permissions are now hidden.  

![Result.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/316943iECE85B3D670FA578/image-size/large?v=v2&px=999 "Result.jpg")

Didn't work and I'm not sure if there is a way to disable this feature anyway.


author: Ste Wright
body: Hi [@IT-Support](/t5/user/viewprofilepage/user-id/5457073)

You'd need Space Admin for this Space to access this Space's permissions.

Are you not setting yourself (or in general, Site Admins) to have the Space Admin permission?

Ste


Tags: cloud

confluence-cloud
Are Custom domains also offered for the standard cloud license?
Asked by tfriedrich999:

I just want to make sure if custom domains are also offered for the Standard cloud license and not just for Premium and Enterprise. Can I read something about this somewhere?

Regards,  
Thomas


Answers:
author: Nikola Perisic
body: Hello [@tfriedrich999](/t5/user/viewprofilepage/user-id/4902354)

Yes, they are offered but this is not for Confluence. This is for Jira Service Management: <https://www.atlassian.com/software/jira/service-management/pricing>

From this page, you can see that custom domains which are still are in beta phase are offered from the standard tier.


author: Ste Wright
body: Hi [@tfriedrich999](/t5/user/viewprofilepage/user-id/4902354)

At this point, they're available for all Plans - although it is an Early Access Program.

See more information here: <https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/>

---

You can also change a product URL subdomain, see here: <https://support.atlassian.com/organization-administration/docs/update-a-product-url/>

Ste


author: Kristian Klima
body: Hello [@tfriedrich999](/t5/user/viewprofilepage/user-id/4902354)

Here's the early access info: <https://community.atlassian.com/t5/Enterprise-articles/Custom-Domains-for-Confluence-Cloud-Early-Access-Program/ba-p/2636692>

**Other method, independent of your Confluence license tier:**

If you want to get your Confluence content to be available on your own domain, you can do it via an app.

We're using **[Scroll Viewport by K15t](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview)** to have our documentation, that we author and manage in Confluence, on our own domain at <https://docs.emplifi.io/> with our own branding etc.

There are other apps that can do that (such as **Refined for Confluence**) but with Viewport you don't have to enable anonymous access to your Confluence space (your Viewport site can be fully public or protected by your company SSO independently of your Confluence seats and permissions).


Tags: confluence-data-center

data-center
Nested if in structure formula
Asked by Els Vercauteren:

In a column in a structure a want to forsee a column with indication about story within the closed sprint

I want to visualize 3 things

- incomplete stories in sprint

- removed stories from sprint

- added stories from sprint

So 3 if statements needed

- if jql {issuefunction in incompletesprint(19490,52740) and project in (iac) : "{color:red}(x){color}"

==\> I want to combine 3 of those if but always get error

==\> how can i do this with the 3 different issuefucntions incompletsprint, addedaftersprintstart and removedaftersprintstart


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Els Vercauteren](/t5/user/viewprofilepage/user-id/3520076)   

You can try this approach:  

1. Save all 3 JQL queries with mentioned Scriptrunner's functions as filters and  
2. Apply them in Formula columns with formulas like this: *if jql{filter = "xxx"}: "..."*   

where "..." is the value you want to be returned in case of a match, and the coloring rule that should be applied to it. Depending on what hosting type you have, the column's format should either be [Wiki markup](https://wiki.almworks.com/documentation/structure/latest/data-center-and-server/wiki-markup-in-formula-columns-155812076.html) for Data Center or [Markdown](https://wiki.almworks.com/documentation/structure/latest/cloud/markdown-in-formula-columns-194643354.html) for Cloud;. You can find more about how to expressions should be created in each format on our Wiki.  

I hope this helps. If you need further assistance, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)

comments: author: Els Vercauteren
body: and how do i put them then in formula . What between the if statements ? as that seems to be the issue.

i can not add all 3 at once

if jql {filter="150539"} : "{color:red}(x){color}"

if jql {filter="150538"} : "{color:green}(x){color}"

if jql {filter="150537"} : "{color:orange}(x){color}"


author: Els Vercauteren
body: [@Stepan Kholodov _Tempo_](/t5/user/viewprofilepage/user-id/5205346) Hi Stepan, is this clear now or do you need something else ?


author: Els Vercauteren
body: [@Stepan Kholodov _Tempo_](/t5/user/viewprofilepage/user-id/5205346) Hi Stepan, clear now ?


Tags: jira

unknown-hosting-type
Not able to view Confluence Cloud Migration Assistant in my confluence instance
Asked by Manjit Sarma:

Hi

I am looking for confluence cloud migration assistant.

Looks like its preinstalled. But I am not able to view it.Do I need any permission for that ?Please suggest.

Also I followed below steps initially. But no use. I cannot find CCMA.

1. Log into your Confluence instance as an admin.
2. Click the admin dropdown and choose **Add-ons** .The *Manage add-ons* screen loads.
3. Click **Find new apps** or **Find new add-ons** from the left-hand side of the page.
4. Locate **Confluence Cloud Migration Assistant** via search.Results include app versions compatible with your Confluence instance.
5. Click **Install** to download and install your app.If your app cannot be installed directly into your application, you may be prompted to download.
6. You're all set!Click **Close** in the *Installed and ready to go* dialog.


Answers:
author: Ste Wright
body: Hi [@Manjit Sarma](/t5/user/viewprofilepage/user-id/5470991)

I assume this is from within a Confluence Server or DC instance - is this correct? CCMA is a on-premise app for migrating to Cloud.

If this is an on-prem Confluence - what type is it (Server or DC)? And what version are you on? The App does required 5.10.0 or above to function.

You can also get it from the App store if needed; check it out here: [https://marketplace.atlassian.com/apps/1219672/confluence-cloud-migration-assistant?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1219672/confluence-cloud-migration-assistant?tab=overview&hosting=datacenter)

Ste

comments: author: Manjit Sarma
body: I am able to view CCMA now.Thanks


Tags: cloud

confluence-cloud
Database feature - group by issue
Asked by Maya Fleisher:

Hi,

I created a big table using the Database feature (which I really love!).

The table includes a few columns and part of them are "tag" type.

When I try to use the board view and the group by, I see only one option and not all the columns that are "tag" type.

What am I doing wrong or missing? or is it a bug?

Thanks for all the help in advance ?


Answers:
author: Timothy Napier
body: I would love to know the answer too please


Tags: cloud

confluence-cloud
How to disable videos and other suggestions?
Asked by Roger Billerey Mosier:

The popup product suggestion videos/walkthroughs are incredibly disruptive. I have found a way to disable them in Jira, but they're still appearing in Confluence.

Does anyone have a solution to disable those?


Answers:
author: Vronik
body: Hi

Look at this

<https://community.atlassian.com/t5/Jira-questions/How-to-Remove-Product-suggestions-to-users/qaq-p/1721261>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

confluence-cloud
Code Language Selector is hidden and not working in Confluence Page Editor
Asked by mrkhanakia:

When i try to select code block Language selector fro the dropdown the dropdown is hidden it seems it going out of the page check this screenshot  

So I am unable to choose the language as nothing shows when I click the Select  
![Screenshot 2024-04-06 at 10.58.01?AM.png](/t5/image/serverpage/image-id/316796i18171101D42A519F/image-size/large?v=v2&px=999 "Screenshot 2024-04-06 at 10.58.01?AM.png")


Answers:
author: Kyle Long
body: Hi,  

My name is Kyle from atlassian. I am able to reproduce the same issue and have confirmed that the internal team is currently addressing this issue.  

In the mean time if you scroll down a little bit and scroll horizontally(shift scroll) to the right you will see the drop down selections. Please use this in the meantime until the fix is rolled out.  

- Kyle


Tags: cloud

confluence-cloud
Jira and Bitbucket VS Code Extension (unable to verify the first certificate)
Asked by Jason Meka-Ze:

Hello,

A user at my company is trying to make use of the Jira and Bitbucket extension for VS Code made by Atlassian Labs (linked below). When trying to make the connection to either of our Jira or Bitbucket instances (Data Center) we both get the below error message.

Seems to me that either VS Code or the Jira/Bitbucket extension is not using the correct certificate store to validate the web cert that our applications are using. Does any one know how to properly configure VS Code to resolve this issue?  

Thanks in advance!

![vscode_firstcertificate.PNG](/t5/image/serverpage/image-id/339451i89D36EA710F6C2C1/image-size/large?v=v2&px=999 "vscode_firstcertificate.PNG")

<https://marketplace.visualstudio.com/items?itemName=Atlassian.atlascode>


Answers:
author: Ahmed Magdy
body: Hello [@Jason Meka-Ze](/t5/user/viewprofilepage/user-id/3971766),

you can check this article and try it:  
<https://confluence.atlassian.com/jirakb/unable-to-authenticate-to-jira-server-dc-from-the-atlassian-vs-code-extension-1051983995.html>

and also you can check that the configuration is correct:

[https://support.atlassian.com/bitbucket-cloud/docs/get-started-with-vs-code/#:\~:text=Authenticate%20Jira%C2%A0Data%20Center,)%20and%20click%20Save](https://support.atlassian.com/bitbucket-cloud/docs/get-started-with-vs-code/#:~:text=Authenticate%20Jira%C2%A0Data%20Center,)%20and%20click%20Save).


Tags: bitbucket

data-center

jira-data-center

vscode
Upgrading from Standard plan to Premium plan
Asked by Tarun Sharma:

Hi

My organisation has a Jira Standard plan and we are exhausting the Automation limitof 1700 per month and need to create more automations.

Can i upgrade specific users or do i need to upgrade the whole package?

Incase if few users can be upgraded to premium, would they all be able to create and run 1000 automations each per month?


Answers:
author: Hans Polder
body: [@Tarun Sharma](/t5/user/viewprofilepage/user-id/2920718) ,

Welcome to the community!

No, the Premium tier applies to your entire environment. So if you have 20 users on Standard right now, you will go to 20 users on Premium (and get 20x1000 = 20000 automation executions per month ;))


Tags: cloud

jira-cloud
Intake Access for internal employees without Atlassian license
Asked by Bruno Xavier:

Hi everyone,

We want to use the Business form (Old Jira Work Management) to capture requests through the intake forms, and we don't need to provide access for everyone to the system, is only to submit a request.  
Does someone know how to enable for users without license to submit an intake thought "Form"?

![Intake.PNG](/t5/image/serverpage/image-id/339452i2F9FF32D0BDCFE02/image-size/large?v=v2&px=999 "Intake.PNG")


Answers:
author: Trudy Claspill
body: Hello [@Bruno Xavier](/t5/user/viewprofilepage/user-id/5273213)

As per [the documentation](https://support.atlassian.com/jira-work-management/docs/share-your-form/) on sharing JWM Forms:

People who submit information via the form to your business project must:

* Have access to the project and permission to create an issue if it is a limited access form

* Have a Jira license if it is an open access form

There is not a method for non-licensed users to use JWM Forms, unless perhaps if you give access to the project to Public. But that would make your project accessible to anybody on the internet that found the right link. I haven't actually tried the scenario of setting the Browse Projects permission to Public and then seeing if an unlicensed user could submit a JWM Fom.


author: Marc - Devoteam
body: Hi [@Bruno Xavier](/t5/user/viewprofilepage/user-id/5273213)

This can be done.

You either need to look into creating an [incoming mail handler setup](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/), this will allow issue creation via email and this can be w/o a license.

Use Jira Service Management setup.

Or look at Allow anonymous access to projects, see: [allow-anonymous-access-to-projects](https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/)


Tags: cloud

jira-cloud
Se puede editar el tipo de vinculaci?n de las incidencias enlazadas?
Asked by Ana Krauchik:

Por ejemplo enlac? una incidencia como "Bloquea" y la quiero cambiar a "Duplica"... se puede?


Answers:
author: Nicolas Grossi
body: Si tenes el permiso, podes remover el link y volverlo a crear


Tags: data-center

jira-data-center

jira-service-desk
How to update a text field with Affected Services coming from a ticket
Asked by Rupali Choudhari:

Hi,

I have to copy the value of Affected Services to a text field 'Last Affected Service'.

I am able to copy value when a ticket is created but when we add a new Affected Service , 'Last Affected Service' field gets appended with new value.

I am actually looking for updating the 'Last Affected Service' field with new affected service which got added.

Example

ticket 1 created

Affected Service - Name 1

Last Affected Service- Name 1

When ticket 1 is updated with Name 2

Affected Service -Name 1, Name 2

Last Affected Service- Name 1, Name 2

I don't want to keep copying the value of Affected Service to 'Last Affected Service', I want to update the 'Last Affected Service' to have Name 2 and so on if I add Name 3 as affected Service?

I think I will have to edit field using JSON but not sure how?

Please help.


Answers:
author: Bill Sheboy
body: Hi [@Rupali Choudhari](/t5/user/viewprofilepage/user-id/5275453)

Are you doing this with an automation rule? If so, is the rule triggered on a change to the Affected Service field?

In that case, you could try the {{fieldChange}} smart values to use only the added ids to replace the one for Last Affected Service: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-->

Kind regards,  
Bill

comments: author: Rupali Choudhari
body: Thank you it worked.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I convert wiki markup to HTML?
Asked by Ravi Vachhani:

I am working with the JIRA application and need to convert wiki markup to HTML. I attempted to use the JIRA REST API with the `AP.request` method, but it does not allow me to access the REST API, and I receive a 403 error.

Can anyone help me resolve this issue?


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@Ravi Vachhani](/t5/user/viewprofilepage/user-id/5558415) , welcome to the community!

Check this: <https://developer.atlassian.com/server/confluence/how-do-i-convert-wiki-text-to-html/>

Also please notice that for development related questions there is a better place to post questions: <https://community.developer.atlassian.com/>

comments: author: Ravi Vachhani
body: Thanks for the quick response!

Will create ticket in developer community.


Tags: cloud

jira-cloud
Easily moving Tasks form one Epic to another Epic
Asked by Stevan Akrap:

Hello

I seem to recall that I was able to easily move Tasks between Epics, but this does not seem to be the case any longer.

Scenario:

I use an Epic as a container for tasks. For example July 2024 Development. As July has gone, and I am starting August, I created a new Epic to move the remaining tasks (not Done) to the new Epic - August 2024 Development.

When I look at task as Children in the Epic, this cannot be changed.

When I view them in Search mode, the Parent appears, but cannot be modified.

The only way is to enter individual Tasks and change them in the Parent field.

I did not manage to get Bulk change work, perhaps this is the way.

Any thoughts?


Answers:
author: Lisa Forstberg
body: Hi [@Stevan Akrap](/t5/user/viewprofilepage/user-id/5534874)

Quickest I've found is to use the timeline view to just drag n drop Tasks or Story from Epic to Epic.

Also I get a pen icon when hovering over the Epic breadcrumb which allows me to change the Epic

![Screenshot 2024-08-01 at 15.04.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/339427iD5B92BDF2345E983/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 15.04.53.png")

comments: author: Stevan Akrap
body: Very good, Lisa. Thanks. This seems to be working. ?


Tags: cloud

jira-cloud
Use automation to create monthly change tickets for maintenance
Asked by Stian Bentsen Sveen:

Hi,

I created an automation rule for a colleague.

They have regular maintenance for certain servers each month.

Its always done the third Tuesday of each month and then there's another "follow up" task for the third Wednesday each month, in case there are some follow up to do after the maintenance.

I setup an automation that runs on the first day of the month to create these Change requests using these smart values for Planned start and Planned end date:  

```
{{now.withHour(xx).withMinute(00).ofTheMonth(3, 2)}}

and

{{now.withHour(xx).withMinute(00).ofTheMonth(3, 3)}}
```

This worked fine, except when you have months where f.ex the third Wednesday of the month is a week before the third Tuesday....

Im sure there are multiple ways to get around this, but my heads stuck in a loop.

Since this can happen from time to time, it would be better if the "follow up" change could be created with Planned start / end with the same as the first one but +1 day, but im not sure how to do that.

The other idea would be to have an automation for the second ticket that triggers on the Planned start date for the first one and then just uses current time +1 day (but I would only want it to trigger on those Changes and not all issue type "Change".

How should I do this?


Answers:
author: Jim Knepley - ReleaseTEAM
body: A situation I see where that can happen is if the 1st of the month is a Wednesday. Maybe think of it as "Tuesday of the third week of the month" as opposed to "third Tuesday." This would let you use the plusWeeks() operation, then find the Tuesday or Wednesday of that week, as appropriate.

ref: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

(The rabbit hole of the definition of the "first week of the month" is quite the trip. I choose to define it as the week that contains the first day of the month.)

The trick to that approach would be to be to compute the fist Monday, maybe conditionally adjusting the date based on something like:

{{#if(now.startOfMonth.isBefore(now.withNextDayOfWeek("TUE")}}


Tags: cloud

jira-cloud