Failed to set license. Details: Culture Name: en-HK is not a supported culture
Asked by Steffen:

Hi,

I am trying to report a bug and it seems this is the way even so they have a public accessible bug tracker but I cant enter anything there.

After the 7.0.3 upgrade from 6.x we are getting following error:

\`\`\`

2019-10-24 14:47:43,127 INFO \[Catalina-utility-1\] \[com.atlassian.confluence.lifecycle\] contextInitialized Starting Confluence 7.0.3 \[build 8202 based on commit hash 387360a436aea1b09c3facd1fd0d65e5aee8b3e8\] - synchrony version 3.1.0-master-8becbfc8

class com.aspose.imaging.coreexceptions.FrameworkException: Failed to set license. Details: Culture Name: en-HK is not a supported culture  
com.aspose.imaging.License.setLicense(Unknown Source)  
com.atlassian.plugins.conversion.AsposeUtils.license(AsposeUtils.java:63)  
com.atlassian.plugins.conversion.AsposeAware.\<clinit\>(AsposeAware.java:5)  
com.atlassian.confluence.plugins.conversion.impl.DefaultConversionManager.getConverters(DefaultConversionManager.java:159)  
com.atlassian.confluence.plugins.conversion.impl.DefaultConversionManager.init(DefaultConversionManager.java:111)  
com.atlassian.confluence.plugins.conversion.impl.ConversionLoaderRunner.runJob(ConversionLoaderRunner.java:29)  
com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:117)  
com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:87)  
com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:84)  
com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:68)  
com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:87)  
com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)  
com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)  
com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)  
com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)  
com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:402)  
com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:380)  
com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)  
com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)  
com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)  
java.lang.Thread.run(Thread.java:748)  
at com.aspose.imaging.License.setLicense(Unknown Source)  
at com.atlassian.plugins.conversion.AsposeUtils.license(AsposeUtils.java:63)  
at com.atlassian.plugins.conversion.AsposeAware.\<clinit\>(AsposeAware.java:5)  
at com.atlassian.confluence.plugins.conversion.impl.DefaultConversionManager.getConverters(DefaultConversionManager.java:159)  
at com.atlassian.confluence.plugins.conversion.impl.DefaultConversionManager.init(DefaultConversionManager.java:111)  
at com.atlassian.confluence.plugins.conversion.impl.ConversionLoaderRunner.runJob(ConversionLoaderRunner.java:29)  
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:117)  
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:87)  
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:84)  
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:68)  
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:87)  
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)  
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)  
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)  
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)  
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:402)  
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:380)  
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)  
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)  
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)  
at java.lang.Thread.run(Thread.java:748)  
24-Oct-2019 14:49:21.846 INFO \[main\] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler \["http-nio-8090"\]

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Many thanks,

Steffen


Answers:
author: Steffen
body: Hi,

now I have Chinese in the logs, that's not really helpful :D

```
01-Nov-2019 15:07:07.215 ?? [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server] failed to set property [debug] to [0]
01-Nov-2019 15:07:07.307 ?? [main] org.apache.catalina.startup.SetAllPropertiesRule.begin [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'debug' to '0' did not find a matching property.
01-Nov-2019 15:07:07.327 ?? [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine] failed to set property [debug] to [0]
01-Nov-2019 15:07:07.332 ?? [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host] failed to set property [debug] to [0]
01-Nov-2019 15:07:07.366 ?? [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host/Context] failed to set property [debug] to [0]
01-Nov-2019 15:07:07.386 ?? [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host/Context] failed to set property [debug] to [0]
01-Nov-2019 15:07:07.630 ?? [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8090"]
01-Nov-2019 15:07:07.655 ?? [main] org.apache.catalina.startup.Catalina.load Server initialization in [512] milliseconds
01-Nov-2019 15:07:07.664 ?? [main] org.apache.catalina.core.StandardService.startInternal Starting service [Tomcat-Standalone]
01-Nov-2019 15:07:07.665 ?? [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/9.0.22]
```

At least the error message is gone.


author: PVS
body: Hi [@Steffen](/t5/user/viewprofilepage/user-id/3610610)

Diagnosis {#toc-hId--1386906821}
--------------------------------

Check the configuration in **Confluence UI** by doing the following:

1. Navigate to **General Configuration** \> **System Information**
2. Look for the following and check if it is set as {{user.language=zh}} and {{user.country=HK}}:

![](https://confluence.atlassian.com/confkb/files/975013274/975013271/1/1563676847898/image2019-7-21_10-37-3.png)

comments: author: PVS
body: Go Through This link Is Helps to Yoou

<https://confluence.atlassian.com/confkb/scheduled-job-with-id-conversionloader-failed-due-to-binary-incompatibilities-975013274.html>Go


author: PVS
body: Hi [@Steffen](/t5/user/viewprofilepage/user-id/3610610)

Open This Link For More Information

<https://confluence.atlassian.com/confkb/scheduled-job-with-id-conversionloader-failed-due-to-binary-incompatibilities-975013274.html>


Tags: confluence-server

server