Confluence System Error after initial install on Windows server before setting up database
Asked by centricdatadev:

I have Jira Service Desk Runnning on the same server  

I installed Confluence and im getting the errors below   

The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.  
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

### Cause {#toc-hId-1118524129}

java.lang.NullPointerException  
at com.atlassian.confluence.setup.actions.SetupPathsAction.execute(SetupPathsAction.java:42)

#### Stack Trace:\[hide\] {#toc-hId-1809085603}

```
java.lang.NullPointerException	at com.atlassian.confluence.setup.actions.SetupPathsAction.execute(SetupPathsAction.java:42)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.ConfluenceLicenseInterceptor.intercept(ConfluenceLicenseInterceptor.java:65)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.validation.MessageHolderInterceptor.intercept(MessageHolderInterceptor.java:37)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:44)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:21)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.xwork.HttpMethodValidationInterceptor.intercept(HttpMethodValidationInterceptor.java:68)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.security.websudo.WebSudoInterceptor.intercept(WebSudoInterceptor.java:34)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.themes.ThemeContextInterceptor.intercept(ThemeContextInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:97)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:19)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.user.actions.UserAwareInterceptor.intercept(UserAwareInterceptor.java:50)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:37)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.pages.actions.PageAwareInterceptor.intercept(PageAwareInterceptor.java:48)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.spaces.actions.SpaceAwareInterceptor.intercept(SpaceAwareInterceptor.java:70)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.security.interceptors.ConfluenceAccessInterceptor.intercept(ConfluenceAccessInterceptor.java:31)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.xwork.FlashScopeInterceptor.intercept(FlashScopeInterceptor.java:21)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.actions.LastModifiedInterceptor.intercept(LastModifiedInterceptor.java:27)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.ConfluenceAutowireInterceptor.intercept(ConfluenceAutowireInterceptor.java:44)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:58)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.xwork.SetupIncompleteInterceptor.intercept(SetupIncompleteInterceptor.java:52)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.security.interceptors.SecurityHeadersInterceptor.intercept(SecurityHeadersInterceptor.java:39)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.setup.actions.SetupCheckInterceptor.intercept(SetupCheckInterceptor.java:27)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:115)	at com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:56)	at com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:46)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)	at com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.util.message.MessagesDecoratorFilter.doFilter(MessagesDecoratorFilter.java:64)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)	at com.atlassian.confluence.util.profiling.ProfilingSiteMeshFilter.doFilter(ProfilingSiteMeshFilter.java:50)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)	at com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:97)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.cache.TransactionalCacheFactoryCleanupFilter.doFilter(TransactionalCacheFactoryCleanupFilter.java:22)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:17)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.util.UserLoggingContextFilter.doFilter(UserLoggingContextFilter.java:32)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.util.UserNameHeaderFilter.doFilter(UserNameHeaderFilter.java:25)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.web.filter.MauEventFilter.doFilterInternal(MauEventFilter.java:34)	at com.atlassian.confluence.web.filter.AbstractStaticResourceAwareFilter.doFilter(AbstractStaticResourceAwareFilter.java:43)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:38)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.confluence.web.filter.ConfluenceTimeoutFilter.doFilter(ConfluenceTimeoutFilter.java:57)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88)
```


Answers:
author: Shannon S
body: Hello,

Thank you for raising this with us! The error is caused by one of the points mentioned in this article: [Confluence does not start due to Spring Application context has not been set](https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html).

If it is not clear when going over the list of causes, please be aware that one will still be related to the same problem you are encountering. For example, general permissions issues, etc.

Please take your time to review that article, and if you have any trouble, just let us know.

Regards,

Shannon

comments: author: centricdatadev
body: Hi  

I deleted everything on the server and re installed Confluence and its now working :-)


author: Shannon S
body: Hi there,

Thank you for confirming you were able to resolve the issue.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: confluence-server

server