The following error(s) occurred: Sorry, an error occurred trying to log you in. Please try again
Asked by cruise:

After upgrading to confluence7.13.0, I went to log in to confluence, but the error was reported, but no error was reported in the log file. I just came into contact with the secondary software. May I ask what is the problem? We used the domain name to access before. After the upgrade, the port number was added through ip. Way to access, report an error


Answers:
author: Christian Attanasio
body: I have a similiar problem after upgrading confluence from 6.4 to 8.0.0

WARN \[https-jsse-nio-8443-exec-16\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[com.atlassian.confluence.user.DefaultUserAccessor.authenticate\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1736352750)  
-- url: /dologin.action \| referer: [https://192.168.11.206/login.action?os_destination=%2Findex.action\&permissionViolation=true](https://192.168.11.206/login.action?os_destination=%2Findex.action&permissionViolation=true) \| traceId: f6f517f2ad4fe046

Confluence connects to jira server for User Management

Any suggestions, please?

comments: author: Christian Attanasio
body: full logs

2022-12-01 17:16:38,898 INFO \[Catalina-utility-1\] \[com.atlassian.confluence.lifecycle\] init Confluence is ready to serve  
2022-12-01 17:16:45,044 INFO \[AtlassianEvent::CustomizableThreadFactory-1\] \[atlassian.confluence.event.MonitorableCallerRunsPolicy\] rejectedExecution Asynchronous queue is full. The task will be processed synchronously in the current thread instead. We'll print this message every 60 seconds until there's enough space in queue to start processing messages asynchronously again. Executor: \[java.util.concurrent.ThreadPoolExecutor@1ba176c0\[Running, pool size = 1, active threads = 1, queued tasks = 192, completed tasks = 17704\]\]  
2022-12-01 17:16:52,585 ERROR \[Caesium-1-2\] \[troubleshooting.healthcheck.concurrent.SupportHealthCheckProcess\] lambda$getCompletedStatuses$0 Health check 'Internal Administrator User' failed with severity 'major': 'Confluence has an enabled internal user directory, however its administrator account does not exist or is disabled'  
2022-12-01 17:18:01,505 WARN \[https-jsse-nio-8443-exec-21\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[com.atlassian.confluence.user.DefaultUserAccessor.authenticate\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1267784574)  
-- url: /dologin.action \| referer: [https://docs.pynlab.com/login.action?os_destination=https%3A%2F%2Fdocs.pynlab.com%2Fplugins%2Fservlet%2Foauth%2Fauthorize%3Foauth_callback%3Dhttps%253A%252F%252F192.168.11.200%252Fjira%252Fplugins%252Fservlet%252Fapplinks%252Foauth%252Flogin-dance%252Faccess%253FapplicationLinkID%253Ddb13da36-02ea-3cde-b330-56b8b87838fa%26oauth_token%3DzS4TFuc9D9YSHDmqu2rcYYxbg9y30ZpJ\&permissionViolation=true](https://docs.pynlab.com/login.action?os_destination=https%3A%2F%2Fdocs.pynlab.com%2Fplugins%2Fservlet%2Foauth%2Fauthorize%3Foauth_callback%3Dhttps%253A%252F%252F192.168.11.200%252Fjira%252Fplugins%252Fservlet%252Fapplinks%252Foauth%252Flogin-dance%252Faccess%253FapplicationLinkID%253Ddb13da36-02ea-3cde-b330-56b8b87838fa%26oauth_token%3DzS4TFuc9D9YSHDmqu2rcYYxbg9y30ZpJ&permissionViolation=true) \| traceId: a9b3e07ae209c949


author: Christian Attanasio
body: log in from another user

2022-12-01 17:18:30,085 WARN \[https-jsse-nio-8443-exec-8\] \[struts2.dispatcher.mapper.DefaultActionMapper\] cleanupActionName Quality+Assurance did not match allowed action names \[a-zA-Z0-9._!/\\-\]\* - default action index will be used!  
-- url: /display/QA/Quality+Assurance \| userName: anonymous \| traceId: 0c40dd29cced9c3f  
2022-12-01 17:18:32,608 WARN \[https-jsse-nio-8443-exec-17\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[com.atlassian.confluence.user.DefaultUserAccessor.authenticate\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #926902442)


author: Nic Brough -Adaptavist-
body: The application and error logs will report on login failures. If they are not logging the attempts and failures, then you've either turned off the logging, or the login request is never reaching Confluence.

Check all the files in \<confluence home\>/logs (start with atlassian-confluence.log, but you'll want to check most of the others - skip the sql and email ones, but all the rest might be catching something) and then \<confluence install\>/logs


author: cruise
body: I don't know where to check


Tags: confluence-server

server