Unable To Assign Users and Add Comment in Tickets
Asked by Mohamad Mokri:

Hi Atlassian Team,

We have an issue / bug currently running around in our Jira Cloud.

This current project can't seem to add comments or assign users to tickets even with the highest settings in Roles (Administrators, addon-project-roles, Lead Developer)

Users use to be able to do this even with just the Lead Developer permissions given.

Let me know if you need more details or link to the project.

Please assist on this and let me know what I'm missing here.

Thanks.


Answers:
author: Jerrold - Empyra
body: Hi [@Mohamad Mokri](/t5/user/viewprofilepage/user-id/1694724)

Can you go to project settings \> permissions \> and check

Assign issue permission

Assignable user permissions

Add comments permissions

Check whether those project roles which has assigned to the users has these permissions

can you share a screen shot of these permissions from you project to check to which user or role these permissions are assigned to

Thank you.

comments: author: Mohamad Mokri
body: Hey Jerrold, sure will add in the screenshots as below.

1. Attached is the requested Assign Roles.

2. I've placed myself in the project and granted Admin, Add-On Project Roles and Lead Developer

3. As shared screenshot for proof that both the edit comment and Assign users are greyed out

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/329078iC78C9D4496AD7C1E/image-size/large?v=v2&px=999 "1.png")![1.1.png](https://community.atlassian.com/t5/image/serverpage/image-id/329081iEE6D6505CCAC629C/image-size/large?v=v2&px=999 "1.1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/329082iB5B800C658B122BF/image-size/large?v=v2&px=999 "2.png")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/329083iDBFA12F27AC3B221/image-size/large?v=v2&px=999 "3.png")


author: Jerrold - Empyra
body: Hi [@Mohamad Mokri](/t5/user/viewprofilepage/user-id/1694724)

As shown in the second screen shot the role you have selected is Atlassian-addons-project-access (Migrated) but the project role these permissions has is Atlassian-addons-project-access both are different so can you select the project role Atlassian-addons-project-access the one which doesn't have (migrated) on it

Thank you.


author: Mohamad Mokri
body: Hey Jerrold, option for that is not available.

Thanks

![Screenshot 2024-06-11 181107.png](https://community.atlassian.com/t5/image/serverpage/image-id/329107i00D954F75CA32564/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 181107.png")


author: Jerrold - Empyra
body: Hi

Can you edit the permission scheme and add the project role Atlassian-addons-project-access (Migrated) to the permissions

![6e.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329109iCF9BB4886EBEF62D/image-size/large?v=v2&px=999 "6e.PNG")

![6rr.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329110iB416E7E7644A52AC/image-size/large?v=v2&px=999 "6rr.PNG")

Thank you.


author: Mohamad Mokri
body: Hey Jerrold,

Its working now.

Thank you and greatly appreciated for your kind assistance.


author: Jerrold - Empyra
body: Hi [@Mohamad Mokri](/t5/user/viewprofilepage/user-id/1694724)

Absolutely, Please consider accepting the answer if it was helpful. It would make it easier for others to find the answer if they have the same issue.

Thank you.


Tags: cloud

jira-cloud