youngmon/atlassian-qna huggingface dataset:
Bamboo can not sync up with Crowd
Asked by jorgebalsa:

Bamboo can not sync up with Crowd. It can not sort groups. {#toc-hId-1763809788}
--------------------------------------------------------------------------------

It is empty of users and groups and whent I click on global Permissions(under Security) I get an error: {#toc-hId--788347173}
-----------------------------------------------------------------------------------------------------------------------------

"An unexpected error has occurred": (just the first 7 lines) {#toc-hId-954463162}
---------------------------------------------------------------------------------

java.lang.NullPointerException at java.util.Comparator.lambda$comparing$77a9974f$1(Comparator.java:469) at java.util.TimSort.countRunAndMakeAscending(TimSort.java:355) at java.util.TimSort.sort(TimSort.java:220) at java.util.Arrays.sort(Arrays.java:1512) at java.util.ArrayList.sort(ArrayList.java:1454) at java.util.stream.SortedOps$RefSortingSink.end(SortedOps.java:387) at java.util.stream.Sink$ChainedReference.end(Sink.java:258) at

If I try to add a group by hand, Bamboo does not show it. {#toc-hId--1597693799}
--------------------------------------------------------------------------------


Answers:
author: Jeremy Owen
body: Sounds like you're hitting this bug in Bamboo 6.2.1:

* <https://jira.atlassian.com/browse/BAM-18751>

If so, upgrading to 6.2.2 should fix it. :)

comments: author: jorgebalsa
body: Yes.

It was what we have done.

We upgraded and now it works fine.

Thank you.


author: robhit
body: Hi Jorge,

I would recommend logging a ticket with the support team.

Thanks,

Robhit

comments: author: jorgebalsa
body: Hi Robhit,

thank you for your answer.

Ok. That's what we will do.

Thansk.

Jorge.


Tags: crowd
Does repository isolation for Maven executables works for remote agents ?
Asked by Guillaume Genoud:

I would like to know if the option [Configuring repository isolation for Maven executables](https://confluence.atlassian.com/bamboo/configuring-repository-isolation-for-maven-executables-289277167.html?_ga=2.257610888.2037491155.1507719282-1350738144.1494580161) create one maven repository per agent when the agents are remote one.

I have six agents running on the same remote server and I would like them to use their own maven local repository. Does the option "Local repository isolation" handle that or is it designed solely for local agents ?

Thanks for help !


Answers:
author: Guillaume Genoud
body: Sorry for the question / reply. I just tested it and I can see local maven repositories for each remote agent. So it works !

FYI, the local maven repository is located at $BAMBOO_AGENT_HOME/.m2.


Tags: maven
Disable bamboo jobs on startup
Asked by Paul Walsh:

Hi,

we host our own bamboo server instance and there are instances where we would like to start the instance in a passive mode (basically with all jobs disabled)

Is this a current feature that I cannot see ?

Hope you can help

Paul


Answers:
author: Steffen Opel _Utoolity_
body: I'm afraid this feature is only partially available at this time, insofar the respective *-Datlassian.bamboo.build.disable=true* system property currently only works for remote and repository triggered builds, but does not yet cover scheduled builds - please watch and vote for the following issues to increase Atlassian's priority for addressing this obvious gap:

* [Please add the configuration option in Bamboo to allow start in Paused mode (BAM-14142)](https://jira.atlassian.com/browse/BAM-14142)  
  * Related/Duplicate: [Allow disabling of agents at Bamboo startup (BAM-8741)](https://jira.atlassian.com/browse/BAM-8741)
* [-Datlassian.bamboo.build.disable=true does not disable building plans globally in Bamboo (BAM-18595)](https://jira.atlassian.com/browse/BAM-18595)

The latter is a bug that basically confirms that the feature mentioned as supposedly covering the former improvement is not working as one would expect - this is also discussed in [Is there a way to start bamboo that forces all agents to be disabled?](https://community.atlassian.com/t5/Bamboo-questions/Is-there-a-way-to-start-bamboo-that-forces-all-agents-to-be/qaq-p/212159), where you might find some inspiration for partial workarounds.

comments: author: Paul Walsh
body: -- thanks - its a shame.

thanks for the pointers

Cheers
How do I use a custom string as the version number in the release name of deployment?
Asked by Lars Olsson:

We build binaries where the version is specified in a header file. We also have a command line tool that can extract the version string from a built binary. What is the easiest way to our custom version string as the release name of a deployment?


Answers:
author: Marcin Gardias
body: During the build:

1. Save extracted version string to a temporary java properties file.

2. Use Variable Inject Task to read properties from the file into Bamboo variables. Set the variable Scope to 'result'.

In your deployment project simply reference the variable in 'release naming' configuration. Sth like ${bamboo.inject.myVersion}

comments: author: Lars Olsson
body: This is exactly what I've come up with. Many Thanks, Lars
Can Bamboo run on Raspberry Pi 3 Model B
Asked by lewis-evans-simplestream:

I'd like to use my Raspberry Pi 3 as a build server.

I got as far as installing it but it seems to make the pi unresponsive and I just get an infinite spinner on http://localhost:8085/

Is this even possible/reasonable to achieve? Is the Pi up to it??


Answers:
author: Jeyanthan I
body: Bamboo can run without any issues if it meets the basic [system requirements](https://confluence.atlassian.com/bamboo/bamboo-best-practice-system-requirements-388401170.html) based on your usage.

In general, for Bamboo to run smooth, it is recommended to allocate at least 2GB RAM.

Nevertheless, you can check what's happening in your atlassian-bamboo.log and catalina.out under logs/directory.

comments: author: Sergey Podobry _Stellarity Software_
body: I think it's better to run bamboo agent as it has lower requirements then bamboo server.


author: lewis-evans-simplestream
body: Thanks for the pointers guys. I'll keep trying and if I get it working I'll report back.


Tags: server
Add custom emoticon as a reaction
Asked by Jim Schreuder:

Hi all,

I have noticed that you can add custom emoticons to Jira service management.

It seems that I can reply with the custom emoticon, but when I want to add it as a reaction to a previously created comment I cannot find the custom emoticon.

Is this possible at the moment?


Answers:
author: Dan Breyen
body: Hi [@Jim Schreuder](/t5/user/viewprofilepage/user-id/5436242) welcome to the community. With my JSM instance, I'm not able to reproduce your issue. Do different users experience the same issue? Have you tried different browsers? I'm using Edge. I was able to see the emoji that I added on different tickets.

If there's some more information on how to replicate it, I would suggest adding a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and get their two cents, From what I saw, it should be working for you.

Hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we have issue layout feature in jira service management
Asked by Krishnam2330:

Hello ,

Is there any issue layout feature in jira service management


Answers:
author: Nikola Perisic
body: Hello [@Krishnam2330](/t5/user/viewprofilepage/user-id/5247788)

There is. When you navigate to the request type, click directly on the request type itself.![Screenshot 2024-02-22 at 14.41.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/308134i51D5C933CAC81D3B/image-size/large?v=v2&px=999 "Screenshot 2024-02-22 at 14.41.18.png")

![Screenshot 2024-02-22 at 14.39.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/308132i23D6302CC558FEBF/image-size/large?v=v2&px=999 "Screenshot 2024-02-22 at 14.39.34.png")

This is the result of it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation JSM: Assign automatically a new issue to the agent who is responding on the ticket.
Asked by Jasmin Olliges:

Hi all,

Im trying to make a automation that will automatically assign a new created ticket from the customer portal to the agent that is commenting on the ticket. So the first responder. I'm struggling how this should be configured.

I've tried using the smart values, but it seems I'm stuck there...does anyone know how to configure this?

Many thanks in advance!


Answers:
author: Mayuresh Kamble
body: Hi [@Jasmin Olliges](/t5/user/viewprofilepage/user-id/5436065) ,

Welcome to the Community!

Please refer to this post [Asign issue to first commenter](https://community.atlassian.com/t5/Jira-Service-Management/Asign-issue-to-first-commenter/qaq-p/2278199) and try to set up the automation posted by Diogo Teles.

Hope this helps!

Regards,  
Mayuresh


author: Alicia Rodriguez
body: Hello, you can achieve this with the following automation.

Trigger: The rule is triggered by all comments that are added to an issue.

Condition: This is followed by a condition that checks whether the number of comments in the issue is exactly one. This is achieved by the smart value {{issue.comments.size}}, which reflects the size of the comment list of an issue. The condition checks whether this value is equal to 1, which means that the trigger only takes effect on the first comment of an issue.

Action: If the condition is met - i.e. if it is the first comment - the issue is assigned to the user who triggered the event, i.e. the person who left the first comment.  

Best Regards

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308101i9BDF284B0F129713/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Time tracking field won't show up on issues
Asked by Pedro Hernandez:

Hello,

I am trying to show the Time Tracking field as in the picture. It is set on the correct screen, it is visible and I should have the correct permissions(I am using an administrator profile). But it won't come up. Can someone help me?![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/308094i8B6930D3C6DC0BA7/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Jack Brickey
body: Hi [@Pedro Hernandez](/t5/user/viewprofilepage/user-id/5433135) , can you verify that you have time tracking configured? assuming you are using Company managed project follow these steps:  

1. when viewing an issue click on the ellipses in the upper right and select Find My field.
2. Enter time tracking and verify that you indeed have time tracking configured for your issues. If not, please follow the steps outlined by the results of this step. Otherwise continue.
3. If time tracking is indeed configured, then it is likely that it is under the tracking tab. See an image of an example below. Please note I believe the image you presented above is an old example of UI presentation.

![IMG_3725.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/308113iDCF72A13620E8FC2/image-size/large?v=v2&px=999 "IMG_3725.jpeg")

comments: author: Pedro Hernandez
body: Hello,

thank you for your answer. The thing is, the field appears in the "modify" screen but it does not on the "consultation" screen. In the picture you can see the issue webpage, where can I check the ellipse with the field for the "consultation" screen.![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/308117i865ADF436D53FE62/image-size/large?v=v2&px=999 "Capture.PNG")


author: Jack Brickey
body: And if you click on Statisques?


author: Pedro Hernandez
body: It does not appear either, although in this case it is not surprising because my configuration establish that it is supposed to appear on "Inforamtions"


Tags: jira

jira-service-management

time-tracking

unknown-hosting-type
How to make parent field un editable?
Asked by Vishnu Vardhan Chenna:

Hello Community!

Hope you doing well..

I'm able to edit the parent field when the task/story "in In progress" status even the field is removed from the edit screen.

please suggest any workaround to make parent field is un editable.

Thanks.


Answers:
author: Mark Higgins
body: Hi Vishnu,

Are we talking JSM or JWM, so is it a company managed project or a team managed project?

If its JSM, and you believe the field has been removed from the 'Edit' Screen, then it should not appear.

The fact that it does, suggest that you may not be looking at the 'screen' you think you are?

If everything below here, is known, then I apologise.

From Issue Types inside the JSM project -\> you see the Issue Type Scheme and then for the Issue types, you can see the Screen schemes for each issue type.

Open the Screen scheme and check the screen for Edit? Is it a seperate screen to View, as the default is that they are the same screen.

If you want edit to be different, then you need to copy the screen, make the changes and then assign edit to that screen (you need to be a Jira admin) to do this.

Hope this helps

Mark

comments: author: Vishnu Vardhan Chenna
body: Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340) ,

Yes we are talking about JSM and it is company managed project.

as I have mentioned in the problem description. The "Parent" field was removed from the edit screen of the issue type and the default screen also issue type edit screen, create screen and the view screen have the parent field.

Regards,

vishnu vardhan.


Tags: jira-cloud

jira-service-desk-cloud

jira-service-management-cloud

jira-software
Best practice: Raise internal AND external bugs
Asked by Jasper Hovenga:

We use Jira Service Management for external users to raise questions and bugs. In some cases, a internal collegue (also a agent of that JSM) sees a problem with the application.

We consider to create those bugs in de JSM as well, but on the other hand... it is intended for external customers.

Reason to DO report it in JSM is a complete picture of all the pending bugs in the application for agents and customers. Furthermore, we can link a jira software ticket to it and track it.

Problem with this is that the agent is the reporter and assignee. (so SLA's wont be met, because the agent is not informing herself about the status of the bug).

Do you have best practices to manage both internal and external noted bugs, without compromising the workflow, SLA etc.


Answers:
author: Jasper Hovenga
body: Someone with a answer to my question?


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I export customer details ?
Asked by Nicolas URBAIN:

Hi, We want to export our customers with all the custom details (eg. telephone, etc.).

I couldn't find any way to achieve this. Is there a way for this export to be done ?

Thanks


Answers:
author: Nicolas URBAIN
body: (I also tried the API method : <https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-get> without sucess...)


Tags: cloud

jira-service-management

jira-service-management-cloud
Multi Approval Problem
Asked by G?khan Sar?kaya:

We are jira service manager cloud users. Here we want to add multiple users to an approval step and we want each of these users not to go to the next step without approval. We couldn't figure out how to do this.


Answers:
author: John Funk
body: Hi [@G?khan Sar?kaya](/t5/user/viewprofilepage/user-id/5433069) - Can you provide an exact example of the process and who should approve when? And also it would be nice to have a screenshot of your workflow.

comments: author: G?khan Sar?kaya
body: ![Ekran Resmi 2024-02-22 13.22.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/308073i4C9B7B54AAC868DC/image-size/large?v=v2&px=999 "Ekran Resmi 2024-02-22 13.22.21.png")

I am sharing the visual of the workflow. In the waiting for approval phase here, for example, after the manager of 3 different departments gives approval, we want the flow to go to waiting for approval 2.


author: John Funk
body: So, do all 3 have to approve before it can move? If so, you should be able to configure that when you configure your Approval. Click on the Waiting for Approval status in the workflow. Then click the Edit Approval button.


author: G?khan Sar?kaya
body: Hello,

How can I do this on these screens?

![Ekran Resmi 2024-02-26 11.04.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/308570i8527ACE7EB53A147/image-size/large?v=v2&px=999 "Ekran Resmi 2024-02-26 11.04.30.png")![Ekran Resmi 2024-02-26 11.04.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/308571iD986CBF258AFB3CF/image-size/large?v=v2&px=999 "Ekran Resmi 2024-02-26 11.04.34.png")


author: John Funk
body: If you say Everyone, then everyone in the Approvers field must approve it before it can move. If you say 1, then only one of the people in the Approvers field has to approve, no matter how many people are there.


author: G?khan Sar?kaya
body: We solved the problem, thank you for your support.


author: John Funk
body: Glad to hear!


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Avoid recognition of MAILTO function if call URL with Email-Address
Asked by Dietz, Dennis:

Hi, if i try to open an URL with Email-Address e.g.

<https://inside.mycompany.com/home/ssp_am.asp?ATO=max.mad@mycompany.com>

jira recognize automatically MAILTO function and open it in outlook but that's not right,

the link should be opened in browser, if i highlight the link and klick right on mouse, i can choose the option "go to" and land on the web-site as intended.

How i can avoid automatic recognition of mailto function?

Best regards![2024-02-22 07_50_05-.png](/t5/image/serverpage/image-id/308015iA4F5CCACB151D83C/image-size/large?v=v2&px=999 "2024-02-22 07_50_05-.png")


Answers:
author: Dietz, Dennis
body: To be honest, I'm really annoyed that I have to reinvent the wheel when migrating to the new JIRA system. JIRA doesn't consider it necessary to react and I can only get support from the admin, who can create a ticket in JIRA and who doesn't have time for this bug.


author: Andr?s OSPINA PALACIO
body: We face the same issue and the only workaround we found was to create an automation that replace the @ by %40 triggered every single time the field is updated.  

I hope Atlassian fix that some day


Tags: cloud

jira-service-management

jira-service-management-cloud
Dashboard for Reporting
Asked by Renzi Datuin - Bartolazo:

Hi, I am using the "Dashboard" for creating reports but when I use the "Created vs Resolved" chart, the Resolved tickets are not reflected. It is showing Zero.

Could you please assist us on how to properly mark each ticket as "Resolved"?

Thank you!


Answers:
author: Danut M _StonikByte_
body: Hi [@Renzi Datuin - Bartolazo](/t5/user/viewprofilepage/user-id/5435817),

This gadget looks at the Resolution field of the issues. Even if the issue was moved in a resolved status like Done or Resolved, if it does not have a resolution set, it will not be counted by the gadget. So make sure to set a resolution via workflow transitions or screens when issue is moved in a resolved status.

Also, be aware that there is a better and easier alternative to this Jira gadget, offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) plugin, in which this chart is generated by status (instead of the Resolution field).

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306694i53D80D88F56C2529/image-size/large?v=v2&px=999 "image.png")

See this articles for more details:

* <https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>
* <https://community.atlassian.com/t5/App-Central/A-powerful-Reported-vs-Done-chart-for-Jira-dashboards/ba-p/2610902>

Hope this helps.

Danut


Tags: cloud

jira-service-management

jira-service-management-cloud
How to Order SLA`s . ?
Asked by Adam McDowell:

We have created a new SLA called **Cloud Conformity** and want to use it for a specific JQL.  

The issue seems to be that the JQL is not being referenced, because it is at the the bottom of the list, and a different SLA is being applied to the tickets.  

I dont see how I can drag the SLA named "Cloud Conformity - Time to Resolution" to the top of the page.  

If its NOT possible to reorder, what determines the order . ?  

![Screenshot 2024-02-22 130902.png](/t5/image/serverpage/image-id/307962iA9279ECF7EB5E870/image-size/large?v=v2&px=999 "Screenshot 2024-02-22 130902.png")  


Answers:
author: Mark Higgins
body: Hi Adam,

You're right, you can not move your Cloud Conformity up.

What you need to do, is add the JQL to the Time to resolution SLA, and it would execute from there, and if you want it to be checked first, then move it to the top of Time to resolution.

Hope this helps

Mark


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add users mentioned in a comment to a custom field
Asked by Tran Ngoc Duc:

Hello, I am getting issue with an automation adding users mentioned in a comment to a custom field named 'Participants'. The following is the configuration of the automation:

Trigger = All comment

Then Create Variables to extract account_id in the comment

-Name: CommentUsers

- Value: {{issue.comments.last.body.split(" ").match("(accountid:.\*)\]").remove("accountid:")}}

![image.png](/t5/image/serverpage/image-id/307953i3B4168BE6451A718/image-size/large?v=v2&px=999 "image.png")

Then Advanced Branch: For each smart value

- Name: varAddParticipants

- Value: {{CommentUsers.split("\[-,; \]")}}

![image.png](/t5/image/serverpage/image-id/307954i3CD498D9FE39E60C/image-size/large?v=v2&px=999 "image.png")

Then Add action \> Edit Issue field \> More option \> JSON

{  
"update": {  
"Participants": \[  
{  
"add":{  
"id":"{{varAddParticipants}}"  
}  
}  
\]  
}  
}

![image.png](/t5/image/serverpage/image-id/307955iBA0DA33F440A2629/image-size/large?v=v2&px=999 "image.png")

But if I mention 2 users, A and B, then the automation adds user A first, then removes user A, then add user B

So the actual result is only user B is added, while expected result is both user A and B are added.

Please advise how to add all users. Thank you!


Answers:
author: Joseph Chung Yin
body: [@Tran Ngoc Duc](/t5/user/viewprofilepage/user-id/4911064) -

For your custom field "Participants" - What is the data type? User picker (single user or multiple users) or the field is just text field? Please advise.

One idea is to update the local variable to contain all the users, and only then edit your issue's custom field.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Tran Ngoc Duc
body: Hi [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) , thanks for looking into this. the 'Participant' field is the user picker, multiple users.

Could you please help to guide me how to update the varAddParticipants to contain all the users? And which step is it? Is it before or after the Advanced Branch?


author: Tran Ngoc Duc
body: Hi [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) , could you please help? Thank you!


Tags: automation

branch

cloud

jira-service-management

jira-service-management-cloud