youngmon/atlassian-qna huggingface dataset:
How do I link a sub-task to other sub-tasks that are present in the same issue using Automation?
Asked by Siva Tejadheep Veera Boina:

First I manually trigger a defect and it will create 5 sub-tasks like reproduce, root cause, fix, updates and validate. Now I want to link root cause blocked by reproduce, fix blocked by reproduce, updates blocked by reproduce and validate blocked by reproduce, root cause, fix and updates.

I created a variable for reproduce subtask. I named it as reproducekey and used this '{{createdIssue.key}}' in smart value. I used this reproducekey in link issues. But the subtasks are linking to the parent defect


Answers:
author: Hariharan Iyer
body: Hi [@Siva Tejadheep Veera Boina](/t5/user/viewprofilepage/user-id/5524136) ,

You can use a JSON update statement in "Additional Fields" to set this up. An example JSON to use with reproducekey would be

```
{
"update": {
"issuelinks": [
{
"add": {
"type": {
"name": "Blocks"
},
"inwardIssue": {
"key": "{{reproducekey}}"
}
}
}
]
}
}
```

You will have to set up similar variables for rckey, fixkey and updatekey to link in the validate ticket.

Hope that helps!

\~ Hariharan


Tags: cloud

jira-cloud
Historical Burndowns From Previous Sprints in JIRA Dashboard
Asked by Smitha Joseph:

Could someone please help me as to how view historical burndowns from previous sprints in your JIRA Dashboard by using gadgets**?**


Answers:
author: Danut M _StonikByte_
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135),

This is not possible with the Jira native gadgets; its sprint burn-down gadget displays only the active sprint.

But you can easily do this by using the **Sprint Burdown Burnup Chart gadget** offered by our offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app, which allows you to select **++any past sprint++**.

This is how the gadget looks like:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330742i948182DAC224155A/image-size/large?v=v2&px=999 "image.png")

On its Data tab, the gadget can also display a detailed sprint report like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330743i5FEFBA17980EA9E2/image-size/large?v=v2&px=999 "image.png")

See more about this gadget (and the many others offered by the same app) in this articles:

* <https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063>
* <https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694>

You could start with a **1 month free trial**. If you have any questions, feel free to contact us at support@stonikbyte.com.

Hope this helps.

Danut.

comments: author: Smitha Joseph
body: Thank you [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420) for the response


Tags: cloud

jira-cloud
Adding a new sub-task issue type
Asked by Mircea Craciun:

Hello,

I am trying to add a new sub-task type of "defect" (We already have Bug at level 0).  
I was reading this one for reference

<https://community.atlassian.com/t5/Jira-questions/How-to-create-a-bug-inside-a-story-right-now-only-option-is-Sub/qaq-p/2266051>  
I've added the new issue type scheme  
![Screenshot 2024-06-19 120947.png](/t5/image/serverpage/image-id/330544i79DC2DFF6586C6EC/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 120947.png")

![Screenshot 2024-06-19 121038.png](/t5/image/serverpage/image-id/330545i6A7A3B5FDDEB595E/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 121038.png")

But for some reason I am not able to add it in the project, I only have the option to add an issue type

![Screenshot 2024-06-19 121148.png](/t5/image/serverpage/image-id/330546i72B4956880A1D7F8/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 121148.png")

Can someone please assist in getting this new sub-task issue type added to the project?  

Thank you,


Answers:
author: Ste Wright
body: Hi [@Mircea Craciun](/t5/user/viewprofilepage/user-id/5503070)

Based on the final screenshot, that looks like a Team-managed Project. These don't use the Issue Type Scheme like a Company-managed one, and you need to simply add the Issue Type directly into the Project screen.

On that last screenshot you will see a button below "Subtask" - *+ Add issue type*

You should add the issue type there :)

Ste

comments: author: Mircea Craciun
body: Yes, I did that first, but that creates only level-0 issue types, not sub-issue types.


author: Ste Wright
body: Hi [@Mircea Craciun](/t5/user/viewprofilepage/user-id/5503070)

Seems like it's not possible at this stage; see [this help page](https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/)...
> Currently, you can only create custom "standard" issue types. You can't create custom "parent" or "subtask" issue types.

There is a feature request you can check out for this - [JSWCLOUD-20901](https://jira.atlassian.com/browse/JSWCLOUD-20901) - but in the meantime, to use custom sub-task types, you'll need to setup a Company-managed Project.

Ste


author: Mircea Craciun
body: I see. Thank you.


Tags: cloud

jira-cloud
Search in filters
Asked by Gal Fatal:

Hi,

I am trying to search in filters content.

Here is the scenario : decided to delete a specific status from main workflow.

How do I find all filters that may search for this status ?

This is critical because it can affect boards and dashboards, or any private filter.

I would like to update them and set new status for searching.

(I have 500 filters, not possible to check one by one)

I know it's possible with external tools such as [Salto for Jira](https://www.salto.io/solution/jira) but any other way, without the need for app?

Thanks,

Gal


Answers:
author: Tuncay Senturk
body: Hi [@Gal Fatal](/t5/user/viewprofilepage/user-id/2014272)

I made a similar update in the past that helped me. It might not be the best option for you, but I think it would be a good start.

You may write a simple script (PHP, Java, groovy or any other) to retrieve all filters and update them accordingly.

* call Jira's REST API to retrieve all filters. Since you have around 500 filters, adjusting maxResults to 1000 will be sufficient.

```
GET /rest/api/2/filter/search?maxResults=1000
```

* check the content, if there is the status in this filter that you want to delete
* if there is a match, simply update it with the new status name calling the REST below.

```
PUT /rest/api/2/filter/{filter_id}
```

I hope this helps, please let me know if you need further assistance with the code.

Best


Tags: cloud

jira-cloud
Time report based on specific activities
Asked by olek_kusmider:

Hi.

I want to introduce in my organization time logging for Service requests and Incidents. I was thinking if there is a possibility to have some predefined actions, like for example: communication with the client, password resetting, specific application work, etc. that service desk agent could use and then put how much time the agent spent on activity. With that knowledge I could generate reports to see which activities take the most time for Agents, so maybe we could improve processes and implement some automations to help with it.

Is there an option to create such thing?


Answers:
author: Aron Gombas _Midori_
body: The built-in worklog feature is not sufficient for this, but the [Tempo](https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?hosting=datacenter&tab=overview) app can easily do this.

It supports adding [custom attributes to worklogs](https://help.tempo.io/timesheets/latest/creating-work-attributes-for-customized-time-loggi). In your case, you could add a new attribute "Action" with the options "Communication with the client", "Password reset", etc. and select one when submitting the worklog.


Tags: data-center

jira-data-center

report

time-report

time-spent
How do I get an email address checked for a block?
Asked by Rosie Newiss:

User is not getting any password reset emails since we reactivated his account. How do I check if their is block on their email address? Nothing in his quarantine or junk folders.

reggie.mena@burberry.com


Answers:
author: John Funk
body: Hi Rosie,

You need to open a support ticket with Atlassian and have them check the Suppression list for the email address.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
block user
Asked by bukvair:

How can I unload all tasks if my account is blocked?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What do you mean by "unload"?  

Also "blocked"? Because I don't think you can be. If one of your admins has "blocked" you, then there is nothing you can do - you won't be getting notified about any changes, and you won't be able to log in to do anything.
How to contact Enterprise admin?
Asked by Emellia Maskor:

I am the admin for a trello board \& use to add new member \& remove old member who left the team.

However today, I am not able to add new member \& there was a popped up message asked me to contact the Enterprise admin for help.

Please advice the next step. Thanks in advance.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You need to talk to your organisation's administrators. We can't know who they are, your only options are to look around your Trello to see people and ask them who your admins are so you can find them.
How to transfer Butler automation rules to other users
Asked by M.Ito:

How do I transfer Butler automation rules to another user?  
My Trello account will be deleted soon as I am leaving the company. The board I am currently using with my team uses some automation rules I created and I would like to transfer these to the next administrator. Is there any good way to do this? (For example, tying the rules to the new administrator, making the rules board member shared, whatever is okay)


Answers:
author: Dreamsuite Mike
body: You can add all of your rules to 1 command library and share with the workspace. Then the new person would be able to download them. Once they have been downloaded by the other person, you are free ?

See this guide:

<https://support.atlassian.com/trello/docs/working-with-command-libraries/>


Tags: butler
How to disable email response from Archived Cards?
Asked by Danny_GVL:

We often Cc: the **Email for this card** address in messages sent to Vendors for the express purpose of chronicling the thread in a team-transparent way. The Vendor Cards get Archived by protocol, so as to minimize active Cards on the Board. This process, however, makes us apparently vulnerable to a default Trello setting. When using **Email for this card** sharing to a Card that becomes Archived, Trello sends a Reply All response indicating that the triggering email was sent to an Archived Card.  

How do we disable this system notification?  

<br />


Answers:
author: Dreamsuite Mike
body: Hi there,

From what I can see, there is no option to prevent this.

One work-around would be to use automation to an "Archive" board instead of archiving on the board, this will keep the card alive and collecting any further responses

Alternatively, if this a genuine use case for you, you could look into an email power-up, which will enable you to serve your purpose.

<https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello>
setting up SSO
Asked by Megan Ryan:

We are interested in setting up SSO for Trello, anyone have the SAML info to configure in Azure AD?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Megan Ryan](/t5/user/viewprofilepage/user-id/5270092) ! Welcome to the Atlassian Community!

SSO for Atlassian products like Trello is done through a product called Atlassian Access. You need this set up so you can then configure SAML to your identity provider (in your case, Azure AD).

Initial instructions are here: <https://support.atlassian.com/trello/docs/configuring-sso-for-your-enterprise/>

Hope this helps!

comments: author: Megan Ryan
body: i found that page, but i am not finding anything specific, and maybe it is because we don't currently have a license for Trello?
Log-in problem
Asked by Ruth Mulandi:

The past three ocassions I have had problems with logging into my Trello account.

I login using my email.

Everytime I enter my email address and password, I receive an error message "there is a problem with your credentials. We could not log you in" (I am paraphrasing)

I then need to request a password change link and change my password to login.

I know that every single time I entered the correct password.

My organisation has not changed any settings and no-one else is having these problems.

We are using the free version.


Answers:
author: Dan Bernstein
body: Just coming here to say that I have been having the same issue for a long time. I have to reset my password.

As long as I stay logged in on one device, I'm fine. But if I try to open on another device, it makes me log in since it thinks the password was changed. I use the proper password and it doesn't work.
Is there a discount when my company will use trello and jira?
Asked by Adindah Hutjens:

When I have more users on Trello, is there a price scale?


Answers:
author: abhishek_sharma03
body: Hi [@Adindah Hutjens](/t5/user/viewprofilepage/user-id/5269940) - You will get discounts only if you purchase through a Solution Partner.

BR

Abhishek

comments: author: abhishek_sharma03
body: I work for an Atlassian Solution partner can we can help you in this regard.


Tags: jira
How can guests be able to comment?
Asked by othman:

How can guests be able to comment?

We want to a guest as an observer so they wont be able to move the cards to different lists but we also want the guest (our client) to be able to add their comments on cards.

How can we do that?


Answers:
author: Andrea Crawford
body: Hello! You'll just need to update a board setting to allow Observers to comment. Here's a page that will explain how. Let me know if you need anything else. <https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/>
Why do I have to log in everytime
Asked by Beverly Arena-Bainbride:

Why do I have to log in every time I open the Trello app on Mac? Kind of a pain. Am I doing something wrong? It's easier just to use the web app.


Answers:
author: Dreamsuite Mike
body: Not a Mac user so can't confirm but often clearing app data can fix problems... Is the app up to date?
Hello. I took Standard pack, and I need invoice. Can you tell me how to get that, take invoice?
Asked by Andrijana Radivojev:

Hello. I took Standard, and I need invoice. Can you tell me how to do that, download invoice?


Answers:
author: Luciana Munhoz
body: Hi Andrijana! Hope you are doing well! On your Trello, you can find invoices and receipts by clicking the Workspaces dropdown option from the top navigation bar.

Then select your Standard Workspace and in the sidebar on the left, click " Workspace settings" \> "Billing"

Scrolling down you will be able to see the invoices/receipts and some other billing information.

Our documentation for additional info: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

Hope that helps! :)

comments: author: Andrijana Radivojev
body: Ok, thanks.

I am on trial, and my Standard pack will start tomorrow and I will waith for invioce, because I don't have her jet.


author: Luciana Munhoz
body: You're welcome!! Oh I see! You should see the invoice once your subscription starts then. In case you run into some trouble, you can open a ticket to our Customer Advocate support here <https://trello.com/contact> so they can investigate it further. Hopefully, it will be all set! :)
The problem of entering a colleague's account
Asked by Hamed Hafez:

Hello  
One of our colleagues is having trouble logging into his trello account every day. Sometimes it is difficult to enter the account.

rest of the colleagues in the team have no problem entering.


Answers:
author: Luciana Munhoz
body: Hi Hamed! Welcome to the Trello community!

Sorry to hear that your colleague is having problems logging in! To provide them with the proper assistance, please kindly ask them to submit a ticket with our Trello support team at this link: <https://trello.com/contact#/>

They can include their login information, any error messages they've encountered, and any additional relevant details. Thank you!
Language
Asked by Andrijana Radivojev:

Pleace, can somebody tell me does trello have and support serbian language, or croatian?


Answers:
author: abhishek_sharma03
body: Hi [@Andrijana Radivojev](/t5/user/viewprofilepage/user-id/5269782) - I think Yes.

Here are the steps on how to change the language of your Trello board to Serbian:

1. Go to your Trello board.
2. Click on the **Settings** icon (three dots) in the top right corner of the screen.
3. Select **General**.
4. Scroll down to the **Language** section.
5. Select **Serbian (??????)** from the list.
6. Click on the **Save** button.

comments: author: Andrijana Radivojev
body: Hi [@abhishek_sharma03](/t5/user/viewprofilepage/user-id/3755900) and thank you.

I stil have a problem.

I don't have that steps, just this...

![Right corner.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/269306i547DE4C63D090993/image-dimensions/147x253?v=v2 "Right corner.PNG")![Step2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/269307i0D1D22C7B65955DA/image-dimensions/172x258?v=v2 "Step2.PNG")![Step3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/269308i409CB59D3E7675A4/image-dimensions/205x254?v=v2 "Step3.PNG")


author: Andrijana Radivojev
body: I am on Premium free trial...


author: abhishek_sharma03
body: What happens when you click on settings


author: abhishek_sharma03
body: <https://support.atlassian.com/trello/docs/changing-your-language-in-trello/>


author: Andrijana Radivojev
body: ![Setting.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/269313i5ED9FCF078C030CA/image-dimensions/252x368?v=v2 "Setting.PNG")

Sorry, forgot this picture to put.

As you can see...does not have **General**


author: abhishek_sharma03
body: Do you have admin access ? It may be possible that this option is not available for trials.

BR

Abhishek


author: abhishek_sharma03
body: ![Screenshot 2023-07-17 180859.png](https://community.atlassian.com/t5/image/serverpage/image-id/269317i5CC99B7FD6BECA29/image-size/large?v=v2&px=999 "Screenshot 2023-07-17 180859.png")![Screenshot 2023-07-17 180935.png](https://community.atlassian.com/t5/image/serverpage/image-id/269318i6DEA6CFE4B28B783/image-size/large?v=v2&px=999 "Screenshot 2023-07-17 180935.png")


author: abhishek_sharma03
body: But just observed that Croatian and Serbian is not available


author: Andrijana Radivojev
body: If you ask me, who is Trello admin, I am, but I am new.

I have this profil (account) about 7 days.

Trials period will be finish in Thursday.

P.S. sorry for my english, I hope you understand me everything I write


author: abhishek_sharma03
body: If you created the account then you are then admin.

Please see the above snapshots from my Trello account if that helps


author: Andrijana Radivojev
body: Oo, I am admin :)

Thanks...
Help with rule for arranging cards within the same list when certain label is assigned
Asked by Ashley Lawson:

I have added the following rule:

when a card is added to the board by me, sort the list by label orange "Waiting on Something" ascending

What I have is a list with multiple cards, maybe 10. I want to be able to add the label "Waiting on Something" when relevant, and whatever card I've added that to, pop to the top of my list.

Said another way, my cards with this label are usually my top priority items, so I don't want to have to scroll down the list to find them. I need them on top, where I can see them, and get to them quickly.

I added the above rule, and ONE of my lists updated on a board with several lists. The other lists did not rearrange my cards like I'm wanting. Am I doing something wrong? The rule makes sense to me, but when I'm changing the label, the card isn't auto-popping to the top like I need it to. Thanks for any help!


Answers:
author: Ashley Lawson
body: So is there no way for it to automatically do this for all lists, all the time? For every new one I create and every one I have already created? I would like this to be an infinite command.


author: Dreamsuite Mike
body: You need the trigger to be

"when the orange "Waiting on Something" label is added to a card"

comments: author: Dreamsuite Mike
body: Also, you have to a new operation for each list. So if you had 4 lists you could have

"Sort the list #1 by label "Waiting on Something" ascending, Sort the list #2 by label "Waiting on Something" ascending, Sort the list #3 by label "Waiting on Something" ascending, Sort the list #4 by label "Waiting on Something" ascending,
Board Exporting
Asked by Jenny Scott-Badans:

Hi,

love Trello! once a board is exported, how do I access all the information within the board?

Thank you in advance

Jenny


Answers:
author: Theodoro Reato
body: Hey Jenny,

If you exported in a CSV file you can open the file with a CSV reader, and you will have your normal access to the board,

If you're thinking in a different scenario let me know and I'll be happy to assist you further.
Can't login to Trello Mac App on M2 Macbook Pro
Asked by Gary Tay:

I have confirmed that i have updated my Trello Mac App to the latest version in my M2 Macbook Pro. However when I tried to login with my Google company mail in the Trello app, the app redirect to a web browser on accounts.google.com and the website pop up a 405 Error with message (The server cannot process the request because it is malformed. It should not be retried. That's all we know.).

I have tried for several days and a few times, this issue is still keep happening for all the time when I tried with Trello Mac App.

I did try Trello Web Browser, it is totally fine and i am still able to work on my dashboard from there.

Can you please help into this issues?

Here is the screenshot:-  
<https://drive.google.com/file/d/1AsjPCq6MbEZP7t7MLr9z6apIAJ7NWI3V/view?usp=sharing>


Answers:
author: Theodoro Reato
body: Hey Gary,

Welcome to the community.

You can try with email and password instead of using the Google login button, if you don't have a password you can create one \[resetting it\|<https://id.atlassian.com/login/resetpassword>\]

To use the Google login button we could try to \[troubleshoot your browser\|<https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/>\], clearing your cache and cookies may solve problems such as the one you described.
workspace limit
Asked by sasi kumar:

in recent trello pricing only for ENTERPRISE accounts UNLIMITED WORKSPACES is shown .

so what is the number limit of workspaces for free, standard, premium.?


Answers:
author: Dreamsuite Mike
body: Enterprise allows unlimited workspaces under an enterprise account

With free, standard and premium, you can have as many workspaces as you like but they are all billable at a workspace level.

Examples:

User 1 has 3 premium workspaces, user 1 will be billed for all 3

User 2 could have 1 free workspace, 1 standard workspace and 1 premium workspace and be billed for 1 x standard and 1 x premium

User 3 could have 10 free workspaces and 1 premium workspace and only be billed for the premium.

*Note 1, Free workspaces have a limit of 10 boards and the paid subscriptions have unlimited boards*

*Note 2, Premium subscriptions include board collections so you can categorise boards and set up your workspace in a way that doesn't require you to have multiple workspaces*