Downloading Invoices
Asked by jusiahn:

Failing to view my invoices for the last six months though have been trying to follow up on answers here in the blog.


Answers:
author: negoxp
body: I agree, it is just super hard to find. I couldn't find it so I opened a ticket.


author: TeruguVenkat
body: it is a horrible experience every month we should struggle to find the invoices. Now the page is giving 401 error

![Atlassian.png](https://community.atlassian.com/t5/image/serverpage/image-id/293171i470C785A1144D541/image-size/large?v=v2&px=999 "Atlassian.png")

comments: author: Theodora Boudale
body: Hi [@TeruguVenkat](/t5/user/viewprofilepage/user-id/5370315),

You can reach out to our Billing and Licensing team in order to request invoices and/or report the issue you are facing when you try to access the invoices yourself.

You can create a ticket via <https://support.atlassian.com/contact/#/>. In "What can we help you with?" select "Billing, payments, and pricing", in "Select a topic" select "Finding invoices"

Kind regards,  
Theodora


author: K M Rasel Hossain
body: Are you meaning in every month I need to contact your support to find my invoices?


author: Theodora Boudale
body: Hi [@K M Rasel Hossain](/t5/user/viewprofilepage/user-id/5072197),

Please see the answer to the question below on how you can access your invoices:

* <https://www.atlassian.com/licensing/purchase-licensing#where-can-i-access-my-open-quotes-or-paid-invoices>

If you are experiencing issues, you can contact our billing and licensing team to obtain invoices and also to resolve any issues that prevent you from viewing and downloading the invoices yourself.

Kind regards,  
Theodora


author: Bin Liang
body: Our org has certain billings / invoices in the original platform and some in the new billing platform. I followed the instructions in your article:

1. Log into [my.atlassian.com](https://my.atlassian.com) and click the **Orders** tab in the navigation bar.
2. In the **Quotes** tab, you can download a PDF quote or invoice, make a credit card payment, add a PO number, make changes to the quote, or delete the quote altogether.
3. In the **Invoices** tab, you can see an order's details by clicking the **\>,** or download a PDF of the paid invoice by clicking the **Invoice** link in the **Actions** tab.

Under Quotes tab has no entry. Under Invoices tab, I could not find the invoice amount I am looking for.

Last month, I have created support ticket already. I have spent 30-60 minutes on finding a couple of invoices. Found one only. I will create another support ticket. This is hard and it should be easy.

I am the billing contact already. My accounting team member is chasing me for the invoices. She is one of billing contacts too.


author: Theodora Boudale
body: Hi [@jusiahn](/t5/user/viewprofilepage/user-id/1781900),

Invoices can be found in the following link, if you are listed as a Billing contact for the license in <https://my.atlassian.com/>:

* <https://my.atlassian.com/billing/paidorders>

I see that you have created a support ticket with our Billing and Licensing team who can provide you with the invoices.

If you are an admin of the workspace, I would suggest asking in the ticket if it's possible to be added as a billing contact for this license, so you can view and download the invoices yourself in the future.

Kind regards,  
Theodora

comments: author: jusiahn
body: Not really but support helped me out i can see them now.

Had to be added as a billing contact.


Tags: bitbucket-cloud

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