youngmon/atlassian-qna huggingface dataset:
I receive "Your Work is safe, but there's an issue" error
Asked by ???:

Hi team,We are facing an issue [where we are trying to publish a new page](https://myrealtrip.atlassian.net/wiki/spaces/MKT/pages/edit-v2/2842001568), but gives us an error messsage saying 'Error converting ADF to storage format'.We understand that this may be due to having same page name, but this is not the case for us. Could you kindly look into this issue? (Also, this is happening to all my team members' accounts, so I assume this is not an account-based issue)


Answers:
author: Pavel Junek
body: Hi [@???](/t5/user/viewprofilepage/user-id/4652583),

It seem the same error, which are described in another Atlassian Community thread- [I continue receive "Your Work is safe, but there's an issue" error.](https://community.atlassian.com/t5/Confluence-questions/I-continue-receive-quot-Your-Work-is-safe-but-there-s-an-issue/qaq-p/1588755)

Pavel

comments: author: ???
body: hi, [@Pavel Junek](/t5/user/viewprofilepage/user-id/1157350)

We've already checked it, but we still have the same issue.

after reading [I continue receive "Your Work is safe, but there's an issue" error.](https://community.atlassian.com/t5/Confluence-questions/I-continue-receive-quot-Your-Work-is-safe-but-there-s-an-issue/qaq-p/1588755)

we understood that this maybe due to having same page name, but this is not the case for us. Could you kindly look into this issue again?


author: Pavel Junek
body: Hi [@???](/t5/user/viewprofilepage/user-id/4652583) ,  
I am not Atlassian support. This is a public discussion forum that is based on helping Atlassian app users to other Atlassian app users :). I do not have access to your cloud and possibly to the application logs.

Please create a ticket at <https://support.atlassian.com/>

Thank you

Pavel


author: ???
body: [@Pavel Junek](/t5/user/viewprofilepage/user-id/1157350) Thank you !


Tags: cloud

confluence-cloud
How to split a confluence page?
Asked by Dabin Daniel Sundaram:

We couldn't edit a confluence page. The page is getting stalled while the edit button is clicked and the page is blank. Please provide the steps to break the confluence page into smaller pages.


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Dabin Daniel Sundaram](/t5/user/viewprofilepage/user-id/4622843)

I think you should look into why the pages are not editable. If that's working again you can split up the page by copy/pasting content to other pages.

Here are some Confluence Knowledgebase articles to get you started in your troubleshooting:

* [Unable to edit any paged in Confluence due to Collaborative Editing](https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-due-to-collaborative-editing-867362716.html)
* [Page editor shows up a blank screen regardless of the Collaborative Editing settings](https://confluence.atlassian.com/confkb/page-editor-shows-up-a-blank-screen-regardless-of-the-collaborative-editing-settings-1005331320.html)
* [Some Users receive an empty or blank editor instead of page content when editing](https://confluence.atlassian.com/confkb/some-users-receive-an-empty-or-blank-editor-instead-of-page-content-when-editing-701596853.html)

You could also try to get help via the [Atlassian support](https://support.atlassian.com/contact/).

Cheers,  
Matthias.


author: Cristy Luis
body: There are two ways to modify the layout of a Confluence page:

* Use page layouts to add sections and columns
* Use macros to add sections and columns.

Page layouts provide a simple, visual representation of your page layout in the editor, while the macros are more flexible and allow for greater complexity in your layout.


author: Kishan Sharma
body: Hi [@Dabin Daniel Sundaram](/t5/user/viewprofilepage/user-id/4622843) Please refer solution on this [KB article](https://confluence.atlassian.com/confkb/how-to-fix-an-un-editable-confluence-page-using-the-chrome-inspector-760121818.html) and [this one](https://confluence.atlassian.com/confkb/page-editor-shows-up-a-blank-screen-regardless-of-the-collaborative-editing-settings-1005331320.html) to see if that helps in your case.


Tags: confluence-server

server
how do I change to responsive tables when already selecting responsive...
Asked by Minami Hoshino:

I have a table selecting "responsive" in the top left corner, but when I write into the cells, the tables expand to the right, and they do not automatically responsively adjust to fit into the page as per attached. How can I resolve? ![Responsive.png](/t5/image/serverpage/image-id/171178i2747885CDC6D0DB3/image-size/large?v=v2&px=999 "Responsive.png")

I copied this table format from a colleague, and her tables are adjusting automatically responsively without any additional editing, whereas my tables aren't.

Thank you for your assistance in advance.


Answers:
author: Brant Schroeder
body: [@Minami Hoshino](/t5/user/viewprofilepage/user-id/4652563) Welcome to the Atlassian community

In the new editor table widths are determined by the user. When you add them by default they will all be equal. If you choose to change the width of a column it will remain the width you gave it. If you do not give it a width it will be responsive and change with the screen size. You can learn more about tables in the new editor here: <https://support.atlassian.com/confluence-cloud/docs/add-formatting-to-your-page/#Addformattingtoyourpage-tables>


Tags: cloud

confluence-cloud
Where are our data stored?
Asked by Thomas Hecquet:

Dear Confluence Team,

for GDPR reasons, I would like to know where our data are stored? In the EU or in the US?

I found this page but nothing else and it is not clear to me:

<https://www.atlassian.com/legal/data-transfer-impact-assessment>

Thanks in advance for your support

BEst

Thomas


Answers:
author: Kurt Klinner
body: [@Thomas Hecquet](/t5/user/viewprofilepage/user-id/4652283)

Hi Thomas

welcome to the Atlassian community

<https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/> provides an overview of which regions are available as well as which data is pinned and which not

Hope that helps

Cheers

Kurt


author: Piotr Zadro?ny _Eyzee_
body: Hi [@Thomas Hecquet](/t5/user/viewprofilepage/user-id/4652283)

You can verife where is your data residency on [https://admin.atlassian.com/](https://admin.atlassian.com/%20) -\> Security -\> Data residency.

Best regards,

Piotr


Tags: cloud

confluence-cloud
switcboard reachin problem
Asked by HA SA KE:

I can't reach the switchboard using metamask. I can't access the main menu after signing I'm stuck on the login page. antbody help?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

Could you explain what this has to do with Confluence? What is metamask? An app for Confluence?


author: HA SA KE
body: thank you so much aNd sorry about my bad knowledge about this topic.. I wanted to connect with my metamask wallet on stake.energyweb.org and try the testnet path, but despite the connection, the switcboard did not open and I am getting an error.. I am sure I have created the VOLTA network correctly in my metamask wallet

comments: author: Nic Brough -Adaptavist-
body: You have not explained what this has to do with Atlassian, so I am going to guess that you are in the wrong place.

One or more of the things you are asking about is probably using Confluence as a documentation system. You have been reading their content, got stuck and tried to click on "help with metamask/switchboard/volta/the-website". But I think you hit "help with Confluence" instead, which will land you here in most cases.

I think you should go back to the docs and look for "help with metamask".


author: Kishan Sharma
body: Welcome to the Atlassian Community [@HA SA KE](/t5/user/viewprofilepage/user-id/4652109) !! As mentioned by Nick please provide some more information to help you further with your queries.
Is there a way within Confluence to REQUEST permissions to a space or page?
Asked by John Arbak:

I see many help resources available for ASSIGNING permissions to Confluence spaces and pages, but none for how to REQUEST permissions.

Is there a method to send permission requests within Confluence itself, or do I have to send the admin an email?

Thanks !


Answers:
author: Fabian Lim
body: Hi [@John Arbak](/t5/user/viewprofilepage/user-id/4643008)

Welcome to the community!

As far as I know you will have to have a process in place, where users can email an admin or in our case we have Jira Service Management where people can log in an request permissions.

Regards

comments: author: John Arbak
body: Alright. Thanks much !


author: Kishan Sharma
body: Hi [@John Arbak](/t5/user/viewprofilepage/user-id/4643008) Welcome to the Atlassian Community!

As per [this documentation](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/) (Request and grant permissions section), If you try to view or edit a page that you don't have permission, you'll see a modal that lets you request that permission. After you request access, you'll get a notification when you've been granted permission.

Hope this helps.


Tags: cloud

confluence-cloud
Can't add image in the editor.
Asked by maor.eitan:

Hi,

For some reason, I can't add an image to a page.

I'm working from Mac.


Answers:
author: Brant Schroeder
body: [@maor.eitan](/t5/user/viewprofilepage/user-id/4651790) Welcome to the Atlassian Community

Have you tried clearing your browsers cache? Was this working before? Have you installed any new browser plugins?

comments: author: maor.eitan
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thank you for the response!

Wasn't working before and didn't install new browser plugins :(. tried to empty the cache but didn't work.


author: Brant Schroeder
body: What browser are you using and what version is it?


author: maor.eitan
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Safari - Version 14.1.2 (16611.3.10.1.6)  
Google Chrome - Version 96.0.4664.55 (Official Build) (x86_64)


author: Brant Schroeder
body: [@maor.eitan](/t5/user/viewprofilepage/user-id/4651790) Does it work on a different computer?


Tags: cloud

confluence-cloud
After I insert a markdown to a Confluence page, is there a way to edit it?
Asked by Eduardo Jimenez:

I'm trying to create a table, but I don't see a way to center the table in the middle of the page. I resorted to add the table using markdown, however after adding it I don't have any options to edit the markdown again. Is that possible in Confluence?


Answers:
author: Fabian Lim
body: Hi [@Eduardo Jimenez](/t5/user/viewprofilepage/user-id/4651471)

Welcome to the community!

Based on the documentation you explained here you can't: <https://confluence.atlassian.com/doc/confluence-wiki-markup-251003035.html>

Regards
Updating the Confluence Server Error
Asked by Wolfgang Engelbrecht:

Dear Users,

when we try to update the server to 7.15.0 an error occurs: "com.install4j.runtime.beans.actions.control.RunScriptAction failed"

We can ignore the error, but we dont know wether it will affect our database or the site.

Is there anything we can do?

Greetings


Answers:
author: Kishan Sharma
body: Hi [@Wolfgang Engelbrecht](/t5/user/viewprofilepage/user-id/3609403)   
Are you using windows installer ? If yes, then you might have hit [this bug](https://jira.atlassian.com/browse/CONFSERVER-59387) in that case it is safe to ignore the error. I would advise you to vote and start watching that bug for further updates. Hope this helps.

comments: author: Wolfgang Engelbrecht
body: Hello [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) ,

we tried Ignoring it and then The Page wouldnt load anymore afterwards. Reinstalled the Backup. Is there any other soluion?


author: Kishan Sharma
body: Hi [@Wolfgang Engelbrecht](/t5/user/viewprofilepage/user-id/3609403) There can be many scenarios why the page load is failing, It would be best to engage Atlassian Support by [raising a support ticket](https://support.atlassian.com/contact/) to them for further help.


Tags: confluence-server

server
How to find user ID in Jira?
Asked by SSAdmin:

Received a question:

Could your advice to check for my user ID in jira that is not show for tracking number, below is the example screen :

My user ID in jira: Makara_c

![??????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/171061iAD3EFABB2AFBC87D/image-size/large?v=v2&px=999 "??????.PNG")


Answers:
author: G subramanyam
body: Hi [@SSAdmin](/t5/user/viewprofilepage/user-id/4651351) welcome to the Atlassian community.

Would you please elaborate the query.


author: Angel Fucaraccio (31st)
body: If you go to "Filter/Advanced issue search" and type in the JQL

assignee = whatevername

it will translate it into the user id. Hope this is what you are looking for.

comments: author: Nic Brough -Adaptavist-
body: It won't be, they're reading the database which is not going to help with the user data JQL works with.


author: Hakeem Olasupo
body: I really do not understand the question


author: SSAdmin
body: Unfortunately, I myself cannot understand what the client wants. Apparently identify yourself in the comments by the ID number, perhaps it should be taken from the Database, or by the Script Runner? I do not know.  
I know that through @ we can indicate any user, thereby notifying him of a question or problem. He apparently wants something like that, but under his unique ID. does it even exist? He doesn't like what is indicated in the profile in the browser (atl_token = BNOT-40UI-HVDQ-2ILJ_c23c13c3c3f63af87b5a0f0a8493a2c06db2879e_lin \& name = Makara_c)

comments: author: Nic Brough -Adaptavist-
body: Right, so stop reading the database, it's the wrong thing to do.

I'm afraid you're going to need your client to explain what they are trying to do, maybe starting with the question "why do you think you want a user id? What problem would knowing it solve?"


author: Nic Brough -Adaptavist-
body: I do not understand the question.

By user-id, I assume you are looking for something that uniquely identifies a user. For the users shown in your screenshot, that's easy - it's what you see in the screenshot.

So, I assume you are looking for something else. But I can't work out what from your question.


Tags: atl-gruland

atlassian-marketplace

jira

server
Frequently asked questions page
Asked by Mohammed El-Barnaoui:

Hi,

I am trying to create a FAQ page, I would like to have it in a format where the question is on the list and when the user clicks on the question it expands and opens up to show the answer. I ve tried using the table of content macro but that still does not seem to do what I need. I have an example below. Any help would be greatly appreciated,![FAQPAGE100.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/171046iC8C503EBC91A5F82/image-size/large?v=v2&px=999 "FAQPAGE100.jpeg")


Answers:
author: Andy Gladstone
body: It looks like you want to use the Expand Macro, which will allow you to have some text appear (your question) and then the user can expand to see the answer.

**To add the Expand macro to a page:**

1. From the editor toolbar, choose Insert \> Other Macros.
2. Choose Expand from the Formatting category.
3. Enter a Title. This is the text a user will click on to show the hidden content.
4. Type or paste your text into the body of the macro.
5. Choose Insert.

This macro is available in Cloud, Server and DC.

comments: author: Mohammed El-Barnaoui
body: Thank you


author: Andy Gladstone
body: [@Mohammed El-Barnaoui](/t5/user/viewprofilepage/user-id/4606719) if my reply helped you resolve the issue, please upvote it and mark as resolved.

Thank you!


author: Mohammed El-Barnaoui
body: Resolved. Thank you


author: Kina Smith
body: I can't locate the Question and Answer Macro. I followed the instructions, but what I see is not what is in the documentation.


author: Mohammed El-Barnaoui
body: .
Different license types
Asked by Koshelek Writers:

Hello dear all,

We use Confluence Server, and we are going to migrate to DC edition next year. We have some plugins, which are of the server type, too.

The question is: if we buy DC licenses of these plugins preliminary, and apply them to our Confluence **Server** before migration, will they apply properly? Or Confluence license type and plugin license type should match?


Answers:
author: Fadoua
body: [@Koshelek Writers](/t5/user/viewprofilepage/user-id/4604896)

Short answer: No because they show as incompatible license.

comments: author: Koshelek Writers
body: Well, I know that the "incompatible license" message is shown when users' amounts do not match. For example, our license is up to 500 users, and the plugin license is up to 250 users.

Will this message be shown in this case too, really?


author: Fadoua
body: Yes we use DC and someone purchased Server License for a plugin. It was showing as incompatible license (Server)


author: Koshelek Writers
body: Well, do you think the reverse case (Confluence Server and DC plugin) will be also incompatible?)


author: Fadoua
body: Well we used to use Server plugins in our DC instance. Since Atlassian made the announcement about retiring Server, Vendors started adding DC licenses. Once we upgraded the Applications some plugins started showing the big warning message that the Server License is incompatible. We needed to get the DC one.

I hope this answers your question. If not please let me know.

Best,

Fadoua


author: Nic Brough -Adaptavist-
body: [@Fadoua](/t5/user/viewprofilepage/user-id/655791) is exactly right - the licence for an app must match the licence for the Service you've installed it in.

That means for Servers, your apps need Server licencing, and for DC clusters, your apps need DC licencing.

In both cases, the number of users for the app must be the same as, or larger than, the largest licenced application you are using (for example, if you have 250 Software developers, 100 Core users and 5 Service Desk Agents, your apps need to be licenced at 250)


Tags: confluence-server

server
All edited queries totally disappears after editing.
Asked by BB GG:

Hello,

there something wrong with our Confluence and PocketQuery plugin.   
When I go to PocketQuery -\> Queries -\> edit one and approve by OK, it dissapears after refresh whole site. It's a big problem? The same is with adding new query. Please for help.


Answers:
author: Kishan Sharma
body: Hi [@BB GG](/t5/user/viewprofilepage/user-id/4325395)   
I would suggest [submitting a support request](https://go.livelyapps.com/support) to the Vendor or [email](mailto:support@livelyapps.com) them for support.


Tags: confluence-server

pocketquery

server
Table of Content Not listing any content
Asked by Rubini:

Hi Team,

I tried to include the TOC to my content which did not use any template.

I cannot view the preview content for TOC. Got a little message stating the preview is not working

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/171037iEB26716AF4E0C60D/image-size/large?v=v2&px=999 "image.png")It's not working either ways.

Kindly assist, what should has do to link the content in TOC

Thanks,

Ruby


Answers:
author: Andy Gladstone
body: Table of Contents Macro is fed and populated based on the Text Styles. It will populate a list with Heading 1 at the top and all other headings nested below that. Does your page use headings or is it just using normal text? If so, switch some of your section headers to Heading types instead of normal text and retry.

I happed to love using the ToC macro and hope this solves your problem!

comments: author: Rubini
body: Thanks Andy, I changed the titles to H1 and used Table of content instead of TOC macro. It worked finally as expected.

Kind Regards,

Ruby


author: Mate Toth
body: Hi Ruby - I'm having the same issue, but I don't seem to have any other option than the TOC macro... what are you referring to as Table of content vs TOC macro? Thanks, M?t?


author: Mate Toth
body: not sure what happened earlier, it works now


author: Min Kim
body: Thanks Andy! Your answer gave me a clue. I had my heading in **bold**. By reverting it to normal, the table of contents lists it now.


author: Andy Gladstone
body: That's fantastic! Glad to hear you discovered the issue and were able to correct it.


Tags: cloud

confluence-cloud
How to list which spaces a group can access on Confluence Cloud
Asked by Jesper Fransson:

For auditing and administration purposes I'd like to be able to see which spaces a group can access.

Since it's not possible to directly access the DB to query it, I'm asking if there's any third-party app for this? Any recommendations are welcome.  

Best regards,

Jesper


Answers:
author: Brant Schroeder
body: [@Jesper Fransson](/t5/user/viewprofilepage/user-id/4588085)

Unfortunately there is not an app, at least that I know of, and you can not use the API to pull the information. You should vote for this feature here: <https://jira.atlassian.com/browse/CONFCLOUD-42853>

comments: author: Jesper Fransson
body: Thanks for the info! I'll vote for it.


Tags: cloud

confluence-cloud
Tasks Status Confluence
Asked by Long Nguyen:

Hello,

I need to set up a tasks planner for my team. The task box is too simple for that because people can tick in and out of the task box without being noted or logged.

I would like to ask if its possible to build in a macro for Confluence, which track the tasks status by lock in the tasks box once its has been ticked? And is there also a macro for recording all the change on the spaces beside the page history function (it doens?t show what exactly has been change and could be deleted)

Thank you in advance.

Kind regards,  
L


Answers:
author: Andy Gladstone
body: [@Long Nguyen](/t5/user/viewprofilepage/user-id/4651020) if I am reading this correctly, I think this discussion may answer your question. The short story is that it is not yet available in Confluence. The long story is that it is on the roadmap.

[How-to-automatically-add-date-when-using-a-checkbox](https://community.atlassian.com/t5/Confluence-questions/How-to-automatically-add-date-when-using-a-checkbox/qaq-p/1820426)

Thanks,

Andy


author: Stiltsoft Support
body: Hello [@Long Nguyen](/t5/user/viewprofilepage/user-id/4651020) ,

As it was stated before this is not possible at the moment. However, I can suggest a workaround allowing to improve Confluence task management.

Handy Tasks and Handy Status from our [Handy Macros for Confluence](http://%20https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?tab=overview&hosting=server&utm_source=atlassian-community&utm_medium=answer&utm_campaign=handy-macros-traffic-sources&utm_id=1216111&utm_content=tasks_status) app could be a solution for your use case. [Handy Tasks](https://docs.stiltsoft.com/hmfc/server-dc/handy-tasks/how-to-use-handy-tasks) is a macro allowing to add new tasks on the fly and track their progress with predefined criteria. But if you add [Handy Status](https://docs.stiltsoft.com/hmfc/server-dc/handy-status/how-to-use-handy-status) to your task list, you could see who and when switched it and changed the task status.

![task.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/189287i56D8BDDB202E5CB3/image-size/large?v=v2&px=999 "task.PNG")


author: Long Nguyen
body: Hello [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) . Thanks alot for your answer. Do you know if others programm, Jira for example, would be able to do the tasks I have listed instead?

Many thanks,

Long


author: Hakeem Olasupo
body: Thanks for answering the question [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) .

It helped me also


Tags: confluence-server

server