youngmon/atlassian-qna huggingface dataset:
Confluence Article Suggestions in Jira issue view
Asked by nithyasree_skm-ext:

Hi, I am trying to bring up Confluence article suggestions in Jira custom field in Issue view.


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@nithyasree_skm-ext](/t5/user/viewprofilepage/user-id/5593350) there's some plugins you could use to add a script that would make this possible (like Scriptrunner or Automation for Jira - just to be clear I'm not affiliated with either of these plugins).

That's probably the neatest way to create a solution that you can rely on.

I recommend taking a look at some of the automation plugins that are available and using a trial version to see if they work as a solution for this. Most have some form of free trial so you can experiment away.

Hope that helps?

comments: author: nithyasree_skm-ext
body: Thanks for the Recommendation Michael, I will check on it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Cross Project Release
Asked by anisha:

Hi All - we have separate instance (JIRA URL) for 5 teams on our train. Earlier we had this cross project release feature offered by JIRA that could be leveraged by all teams event though they had separate instances. I am trying to find what other options do we have. Right now if we have 10 releases we have to create 50 entries for all teams in their respective instance. Definitely not an ideal approach when the release date is same. I may be missing a cool feature from JIRA..


Answers:
author: Walter Buggenhout
body: Hi [@anisha](/t5/user/viewprofilepage/user-id/3107978),

The *cross project release* is a feature from *Plans (advanced roadmaps)* on Jira Cloud Premium. It is not available in the free or standard plans.

Hope this helps!


Tags: cloud

jira-cloud
How can I add initiatives under a MEMO or a Folder in jira structure?
Asked by PE:

I have already tried indent command but I receive an error stating "

Cannot remove issues from JQL query result."


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Parinaz Entezarian](/t5/user/viewprofilepage/user-id/5600616)   

The error message you see indicates that the Initiative you're trying to move is added to the structure by the Insert generator. In this case, there are limits on manual actions that can be applied to the issue.  

If you have Structure Cloud, you can try either approach:  
- instead of dragging and dropping the Initiative into the folder, you can copy and paste it. As a result, a duplicate will be created.  
- Avoid having to move the Initiative in the first place: you can either add different Insert generators into each folder, so they would fill the folders with the right issues from the beginning; or you can use Group generators and group the Initiatives by some parameter. The goal in the latter example is to use groups instead of folders for separating the Initiatives.  

If you have Structure on Data Center, you can also use the [Manual adjustments](https://help.tempo.io/structure-dc/latest/manual-adjustments) feature and move the Initiative directly into the folder.   

I hope this helps. If you need further assistance or if you have other questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)


Tags: jira-unknown-hosting-type

unknown-hosting-type
Sprint details disappearing in velocity chart, Could you please assist
Asked by Santhiswaroop_a:

Sprint details disappearing could you please assist (Sprint 70)![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/349044iFD3C41D503EBA436/image-size/large?v=v2&px=999 "image (1).png")


Answers:
author: Laurie Sciutti
body: Hello [@Santhiswaroop_a](/t5/user/viewprofilepage/user-id/5591120) and welcome to the Community! Several things to check:

1. Are issues assigned to the Sprint?
2. Are those issues pointed (is there data in the Estimate / Story Points field)?
3. What does your column configuration look like (are closed issues mapped to the right-most column)?
4. Not likely, but I have seen this before: duplicate sprint names with issues in the "other" sprint. To check this, enter the JQL **Sprint = "Platypus Sprint 70"** to see if more than one sprint shows in the drop-down. If so, you may need to move all to the sprint on your board and remove the duplicate or work with the team who owns the other sprint to determine resolution (rename).

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349071i4F0B93CDDA7BF187/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: cloud

jira-cloud
How do I get the smart value {{issue.url.customer}} to show up as a hyperlink in an automated email?
Asked by Zekeriya Spoth:

I have an automation rule set up where when an assignee leaves a comment on an issue, the reporter receives an email notification containing the comment using the smart value {{comment.body}} along with a link to the issue using {{issue.url.customer}}.

The problem is certain customers receive the url as a text, not a hyperlink. However this isn't the case for everyone, some people are getting a hyperlink that takes them directly to the issue.

I've attached two screenshots showing how some receive a link and others a plain text based off the same smart value.

![Screenshot 2024-09-24 at 11.21.48?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349042iD4C09E7C708DF225/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 11.21.48?AM.png")![Screenshot 2024-09-24 at 11.21.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349041i3A4BAD5ED9715281/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 11.21.58?AM.png")


Answers:
author: Samuel Gatica
body: Hi [@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989)

You can use the HTML tag to ensure is always sent as a link

\<a href="{{issue.url.customer}}"\>{{issue.key}}\</a\>

Best regards

Sam

comments: author: Zekeriya Spoth
body: That works, thank you!


author: Jim Knepley - ReleaseTEAM
body: The difference might be that some customers' email clients automatically make things that resemble URLs clickable.

It's possible to [add HTML tags to the email content](https://support.atlassian.com/automation/kb/how-to-add-html-paragraph-when-sending-an-email-notification-in-automation/), in which case you could have something that looks like this:

```
<a href="{{issue.url.customer}}">{{issue.url.customer}}</a>
```

Note the two recommendations from the page I referenced:

* use {{comment.body.html}} to capture the body in HTML format
* make sure the send e-mail action configuration is set to "Send as: HTML" (which will set the content-type headers correctly)


Tags: cloud

jira-service-management

jira-service-management-cloud
Why is "Team" field locked and required for subtasks while I cannot edit it when creating a subtask?
Asked by Vesa Recica:

So, the "team" field shows as locked in the configuration for my project so I cannot remove it from the required fields. In the meantime, I have stories for which my team is trying to add subtasks to and they are unable to do that because it shows "team" field is required even though it is not editable at a sub-task level.

I tried adding the team to that story so that the subtask could inherit it but it is not working.![image (1).png](/t5/image/serverpage/image-id/349040i5FF8A311864465CC/image-size/large?v=v2&px=999 "image (1).png")


Answers:
author: Walter Buggenhout
body: Hi [@Vesa Recica](/t5/user/viewprofilepage/user-id/5600592) and welcome to the Community!

Have a look at the workflow associated with subtasks in your project and verify if there isn't a validator on the create transition that requires the team field.

As far as I can tell, I am quite sure that *Team* is not a required field by default in Jira and since you can't edit its behaviour through a field configuration, there must another driver for this behaviour.

Hope this helps!

comments: author: Vesa Recica
body: Hi Walter, thank you for your answer! I have actually tried checking into the validators and the workflow does not have any so I'm not sure where the problem could be coming from...


author: Walter Buggenhout
body: Very hard to judge from a distance ... something else I've seen happening is that there is another Team field in Jira that is causing the problem. The tool does not prevent having multiple fields with the same name; have you checked that as an option?


Tags: cloud

jira-cloud
Business Projects -Are Request Types available to differentiate for subtask creation automation
Asked by melissa_cheney:

In Business Projects - For certain types of tickets I need to set up an automation to create different subtasks. My first thought was Request Types, but from what I can tell, Business Projects do not have Request Types. Are Request Types available for Business Projects?

My next thought was to use Issue Types, but I'm not sure this would be the best design approach.

I guess my second question if Request Types are not available in a Business project would be - how to differentiate between tickets to use automation to create subtasks for specific types.

For Example, if it is a ticket is for a Report to be completed and submitted by a given day the business would like it to have subtasks such as gather data, create a draft, review, submit each time with due dates for each subtask based on the parent due date.

Any assistance with how this could be provided in a Business project is much appreciated.


Answers:
author: Trudy Claspill
body: Hello [@melissa_cheney](/t5/user/viewprofilepage/user-id/5391537)

The system Request Type field is used by Jira Service Management and is not available for Business projects.

In a Business project you could use the Category field to categorize the issues into "request types". You could then develop an Automation that uses the Category field to determine what subtasks to create.

If you already use the Category field for another purpose then you could create a custom Select List field and populate with values that you use in to specify the "request type". Then develop your Automation around the value of that custom field.

comments: author: melissa_cheney
body: Thank you for those great ideas. I was hoping to avoid more custom fields, so I'll use the Categories as a proposal first. I appreciate you sharing!


Tags: automation

business-projects

cloud

jira-cloud

sub-task
jira lag
Asked by Oasis:

I am experiencing continuous lag and freezing in the Jira browser. Whenever I try to load images, rename a task, or open any window associated with the site, every single interaction causes severe freezes lasting 2 to 4 seconds, making it very frustrating to work and use this platform for my company.

Before pointing to potential PC or connection issues, I must clarify that none of these problems are related to my infrastructure. I have a very good connection with 40 ms ping, 150 Mbps download, and 20 Mbps upload.

As for my PC, it handles all other heavy rendering programs and general web browsing smoothly. This issue becomes particularly pronounced in the evenings, while in the mornings, it is more manageable.


Answers:
author: Brant Schroeder
body: [@Oasis](/t5/user/viewprofilepage/user-id/5600573) welcome to the Atlassian community

What browser are you using? Have you tried different browsers? Also have you tried on a different computer or your phone?

If there were issues it would be posted here <https://status.atlassian.com/> If there is not an active incident you are having issues on cloud with lagging response or things not loading often time it has to do with browser / browser cache / browser plugin.


Tags: cloud

jira-cloud
Will modifying the Jira hierarchy break the subtask parent relationship?
Asked by Mike Hadaway:

We are planning to add the Initiative Issue Type to our Jira project to provide an additional level of hierarchy. We currently have the epic/story-task/subtask hierarchy. Will modifying the hierarchy cause all parent/child relationships to break? If so, does this include all subtasks?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Mike Hadaway](/t5/user/viewprofilepage/user-id/5487576) it's possible that adding the initiative level could affect the lower levels in that hierarchy and their relationships, particularly if you have issue links between any of the current issue types.  

It's possible you can add initiatives and there would be no impact, but it's better to be safe than sorry, are you able to test the impact in a sandbox environment (do you have a Premium Plan or not)?

Hope that helps - if you're unable to test the impact in a sandbox environment, reply here and I'll see if we can come up with another way to test the impact so you can implement initiatives without anxiety!

comments: author: Mike Hadaway
body: We do have the premium plan, and we have a sandbox. We will test in our sandbox prior to making any mods in production.

My concern is based on the product documentation found [here](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/)

An excerpt states:

Changing your issue type hierarchy will break existing parent and child relationships between your issues.

When you attempt to modify the existing structure of your issue type hierarchy, Jira will calculate the impact of these changes and require confirmation to proceed.

Please ensure that you understand the risks and impact of changing your issue type hierarchy before modifying its structure as **once these changes are made, they cannot be undone**.


author: shib saha
body: Hi [@Mike Hadaway](/t5/user/viewprofilepage/user-id/5487576) , The default hierarchy will remain as it is (Epic-\>Story-\>Sub-task), any additional issue type to the hierarchy will be added to the hierarchy and will not disturb the existing default hierarchy(Initiative-\>Epic-\>Story-\>Sub-task).

I hope this clears your doubt, please let me know if you have any query. Thanks


Tags: cloud

jira-cloud
Automation based on components
Asked by AB:

I am trying to create some automation rule where group field is filled in Automatically based on component. If component is A, then Groups field should have Group A and if component is B then groups field should have Group B and it goes on for 4-5 other components as well. The automation rule worked for 1 component but it is not working now when I have added another If-then to the automation rule.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349033i8684BFE59EF69BBA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Seon Shakespeare
body: Hi AB,

You're close! To make this automation work for multiple components, you need to use the "If/Else block" condition. This lets you set up different actions for each component.

Here's a screenshot of where to find the "If/Else block" condition:

![Screenshot 2024-09-24 at 16.07.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/349038i6E2B0B1E64DF0E48/image-dimensions/457x333?v=v2 "Screenshot 2024-09-24 at 16.07.10.png")

Hope this helps!

comments: author: AB
body: Thanks [@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193) I just tried, and it seems to be working. Will try to implement the entire rule and see how it works


author: Rudy Holtkamp
body: Hi [@AB](/t5/user/viewprofilepage/user-id/5183787) ,

You need to use the IF or ELSE condition otherwise the rule stops if one condition is not true. See the picture below:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349036i92F00A78D9D575B0/image-size/large?v=v2&px=999 "image.png")

Your rule should then look something like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349037i84830A5472AB1BFD/image-size/large?v=v2&px=999 "image.png")

comments: author: AB
body: Thanks [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) I just tried, and it seems to be working. Will try to implement the entire rule and see how it works


Tags: automation

data-center

group

jira-data-center

jsm
Can you customize issue hierarchy in a team-managed project
Asked by kathleen_crowley:

When creating a team-managed project with custom issue types, can you also customize or add a hierarchy for these custom types? I couldn't find a way.


Answers:
author: Samuel Gatica
body: Hi [@kathleen_crowley](/t5/user/viewprofilepage/user-id/4777603)

In team-managed projects, Jira does not currently support customizing the issue hierarchy beyond the default levels (Epics, Tasks, and Subtasks).

If you need more customization for issue hierarchies, you can use [Advanced Roadmaps](https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview) to set up a more flexible hierarchy structure tailored to your needs.

* [Limitations of team-managed projects in your plan](https://support.atlassian.com/jira-software-cloud/docs/limitations-of-team-managed-projects-in-advanced-roadmaps/)
* [Set up issue types in team-managed projects](https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/)

Hope this helps!

Best regards

Sam


author: Cristian IONESCU
body: Hi Kathleen,

In team-managed projects, you can create custom issue types, but you cannot customize or add new hierarchy levels beyond the standard "Epic -\> Issue -\> Sub-task" hierarchy.

Epics are the top level of the hierarchy, and you cannot add levels above them or introduce a new hierarchy below epics.

Hope this helps.


Tags: cloud

jira-cloud

jira-software
How can I see ALL my bug issues created in a JSM project inside of a JSW Kanban board?
Asked by Marcos Marinho:

I have a project A in JSM and a project B in JSW. I need ALL my bug issues created in project A appearing on the Kanban Board of the project B. Besides, all status transition's and comments updated in bug issues on project B should be synchronized with the related ones in project A. I am Administrator on the projects.

That's my challenge guys. Hope you can help me. Thanks in advance!


Answers:
author: Dick
body: Hi [@Marcos Marinho](/t5/user/viewprofilepage/user-id/5600534)

You can make a board with a filter encompassing the exact issues you would like to see using this filter:

project = JSW OR (project = JSM AND issuetype= Bug)

Best regards,

***Dick***

comments: author: Marcos Marinho
body: Dick, first of all, thank you very much for your prompt feedback.  
I've already created the filter, but (I do not know why), it does not keep the selection of my JSM project.  
I have Standard versions of JSM and JSW. Should be that the reason?  
Regards,

Marcos


Tags: cloud

jira-cloud
App fails to install with PRODUCT_ALREADY_ACTIVE message
Asked by darkness_s:

I had Zephyr Scale already installed and running, but it stopped working saying that the license was invalid. So I tried starting a Free Trial, but only got a PRODUCT_ALREADY_ACTIVE error message. So I tried uninstalling the app and reinstalling (by starting a free trial), and I get an error message saying to confirm payment details and license status.

I checked the response to the http request, and it returns the same PRODUCT_ALREADY_ACTIVE message, with subcode "connect.remote.upm.install.payment.failure.exception".


Answers:
author: Brant Schroeder
body: [@darkness_s](/t5/user/viewprofilepage/user-id/192085) welcome to the Atlassian community

If you have already had the product installed on a paid version you will not be able to use the free trial again without contacting the vendor and working with them. They might not allow you to either. You can reach their support from here: [https://marketplace.atlassian.com/apps/1014681/zephyr-squad-test-management-for-jira?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/1014681/zephyr-squad-test-management-for-jira?tab=support&hosting=cloud)

One question, do you have a current license? If you do you should work with support to get that working.

comments: author: darkness_s
body: I forgot to mention that I already contacted them and they told me to contact Atlassian. I don't have a license, but I don't mind paying for one; I've been trying to start the free trial because that's the option I get on Jira. I don't see a way to skip the free trial, though.


author: Brant Schroeder
body: [@darkness_s](/t5/user/viewprofilepage/user-id/192085) are you on the free plan? If you are I can escalate this to Atlassian.


author: darkness_s
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)Yes. Thank you.


author: Brant Schroeder
body: This has been escalated to Atlassian.


Tags: cloud

jira-cloud
Import configuration from a sandbox to productive server
Asked by Alina_Seitan-Todosiciuc:

I have created, workflows, screen, custom fields on a sandbox server. Tested with all colleagues improved.

**I would like to know if it is possible to import all in the productive server?**

Currently the only solution I see is to recreate one by one.. but it is time consuming and errors easily can appear.


Answers:
author: Gil Hoffer
body: Hi Alina,

I'm afraid there's no native way to do so.

There are a few marketplace apps that can help with that and much more around configuration management for Jira (also config visibility, backup, rollbacks, back-promotions from production to sandbox, etc.).

I'm the CTO of one of these solutions - [Salto](https://marketplace.atlassian.com/apps/1225356/salto-configuration-manager-for-jira?tab=overview&hosting=cloud) , there's a free trial, and we're always eager to help.

Good luck!

Gil

comments: author: Alina_Seitan-Todosiciuc
body: thank you for your response :) I will investigate more


author: Vish Reddy _Revyz_
body: Hi [@Alina_Seitan-Todosiciuc](/t5/user/viewprofilepage/user-id/5596145)

Welcome to the Atlassian community! Unfortunately there is no native solution to address the use case you are calling out.

I am from [Revyz,](https://www.revyz.io/)we help Atlassian cloud customers with their data management needs. Our solution helps you address the following use cases:

1. Backup \& Granular Restore of Jira / JSM configuration and projects

2. Backup \& Granular Restore of Assets

3. **Copying data / Configuration from Sandbox to Production**

4. Security Analytics -\> Who deleted what and when

5. Admin focussed Analytics -\> Easy way to identify what changed and more

6. Ability to bulk cleanup your Jira site

The [Revyz apps](https://marketplace.atlassian.com/vendors/1221393/revyz) are available through the Atlassian Marketplace. Here is a [link to what we support and more importantly what we do not support.](https://support.revyz.io/revyz-data-manager/revyz-data-manager-for-jira-capabilities) As we are dependent on Atlassian API's

In addition here are some pointers with regards to Cloud security that might be useful to you:

- [Atlassian Security Practices](https://www.atlassian.com/trust/security/security-practices#physical-security)

*We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites. To avoid data loss, we recommend making regular backups.*

- [Atlassian Cloud Security Shared Responsibilities](https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities)

Hope this helps.

Thanks

Vish

comments: author: Alina_Seitan-Todosiciuc
body: thank you for your response :)


Tags: cloud

jira-cloud
Quick Filters: customized visualization
Asked by Alicia Guerra:

Dear all, I would like to know if there is a way to place Quick Filters in separate lines in the board. For instace: In my Jira Boards, I need to present 4 Quick filters in one line and other 7 filters in the second lne of appearance. Is this possible?

Thanks in advance


Answers:
author: Dick
body: Hi [@Alicia Guerra](/t5/user/viewprofilepage/user-id/5600506) and welcome to the community!

There is no such control over the Quickfilter button placement, however, you could assign the 4 top filters to individual swim lanes, which avoids the need to have them on top of the screen.

I hope this will aid in your visualisation,

***Dick***


Tags: jira-unknown-hosting-type

quick-filters

unknown-hosting-type