youngmon/atlassian-qna huggingface dataset:
Manipulate Pixel images, placement, quality
Asked by Confluence HR Admin:

So far, there are bugs and issues that my team is not happy with. Most recently, we need the macro for page breaks since we aren't able to manipulate images to allow us to control content in the pages we create so that when we export the PDF, we don't loose the control over the document. This is frustrating and I would like to know if there is another macro we can either purchase or otherwise utilize.


Answers:
author: Diego
body: Hello [@Confluence HR Admin](/t5/user/viewprofilepage/user-id/3622593) ! I see how having control over functions such as page breaks in your PDF exports can be quite important. However, there is no official or third-party macros that allow us to specifically include page breaks in our pages for the PDF export.

One of the third-party applications for PDF Exports in our marketplace might be able to perform the desired formatting of PDF export. Here, take a look:
> * ++**[\[Atlassian Marketplace\] Confluence Cloud - PDF Export](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=pdf%20export)**++

The current workaround works solely for Confluence Server, which allows you to create User Macros. For Confluence Cloud, the creation of User Macros is not available. Here is the request and workaround for **++*Confluence Server:*++**
> * ++**[New Macro: Provide Page Break macro](https://jira.atlassian.com/browse/CONFSERVER-28115)**++

There is also a request that has seen some recent interaction, aiming exactly at this. Here it is:
> * [++**\[Confluence Cloud\] New Macro: Provide Page Break macro**++](https://jira.atlassian.com/browse/CONFCLOUD-28115)

I know that my answer is not a solution, but I hope that this clears the current situation for you! Let me know if there is anything else I could assist you with.


Tags: cloud
Login error
Asked by t.sadowsky:

Confluence is configured to use the users from our jira. This worked for month without problems. Logging in jira is still ok, logging in to confluence leads to the error message "username or password is wrong" and the application remains on the login page.

atlassian-confluence.log says:

2020-03-19 18:27:43,279 WARN \[http-nio-8090-exec-1\] \[atlassian.seraph.auth.DefaultAuthenticator\] login login : 'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.  
-- referer: [http://confluence.wws.local:8090/login.action?os_destination=%2Findex.action\&permissionViolation=true](http://confluence.wws.local:8090/login.action?os_destination=%2Findex.action&permissionViolation=true) \| url: /dologin.action \| traceId: 27df002b8c0e8835


Answers:
author: Shanan Smith
body: We are seeing the same issue with one of our users not being able to login to confluence. He can login to Jira, bitbucket and bamboo. Have you found a fix for this? All other users can login without a problem.
How can I make a backup of my page
Asked by Hiep T Le:

Try to make a backup of my page but can't find any option , do I need admin access to do it? is there any video or instruction somewhere for it?


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

could you describe in detail, what you want to achieve \& whats your understanding of the term "backup" means?

I ask this because Confluence doesn't have a page based backup. Backups can be done as an export to a file for a whole space or a whole Confluence site.

On page level you either can create a copy of a page (eg. to your personal space) or just rely on the automatic history \& archiving mechanism, which allows to go back in history to each version of a published page. Even if a page is deleted, it can still be recovered from the trash by an admin (Space, Confluence or System). Only if an admin purges the trash, a page will finally be deleted. In this case, a restore would only be possible from an external backup.

So, apart from having a backup stored external somewhere, there's no need for a page backup.

Best

JP

comments: author: Hiep T Le
body: Thanks JP for the answer, what I want to do is have a local copy of a specific space or directory of a Confluence instant ( all subpage under a main page), As you describe, I think the page copy is one option.


Tags: confluence-server

server
Add-on managment page automatically refreshes when expanding add-on in list
Asked by Maury Hammel:

Confluence 5.8.8, Add-on Manager 2.20.2, hosted locally. I am attempting to manage an add-on. I go to "Manage add-ons" page and get the list of installed add-ons. If I expand an add-on entry by clicking on the "\>" next to the add-on name, the entry expands and then the page automatically refreshes the entire list. This makes it impossible to manage add-ons.

I have tried it with several different browsers (Firefox, Chrome, Edge) and all exhibit the same behaviour.

Any ideas how to fix this?


Answers:
author: Maury Hammel
body: Okay, found a fix to the problem. Updating Unversal Plugin Manager to v2.21.5, sees to have fixed things. Sorry for the interruption....


author: Maury Hammel
body: To clarify, when I said "Add-on Manager", I actually meant "Universal Plugin Manager". oops.


Tags: confluence-server

server
How do I keep all my information Confidential and not ending up a Feed?
Asked by Greg Fox:

I just signed up for Jira and Confluence and started creating my landing page in Confluence for my project.

Now I am seeing that there is a feed that is showing changes that I have made along with changes other people are making on their pages.

Is this really the default behavior? Anything I do in Atlassian has to be Confidential.

How do I secure my info so that no information goes public at all? I can't find a setting that seems to address the release of info to the Feed.


Answers:
author: Diego
body: Hello [@Greg Fox](/t5/user/viewprofilepage/user-id/3818955) !

As I understand all changes and updates you apply to content within your site should be confidential. No other user should be able to see or interact with those, is that correct?

++*If that is the case, I can tell you that users will only see updates on their feed if they have access to such pages.*++

For example:
> 1. *I create page A and put no restrictions on it*
> 2. *I create page B and restrict it solely to my user*
> 3. *I update page A*
> 4. *Then, I update page B*
> 5. *Users should be able to see the update I gave to Page A (if they have permissions to access the space in which the page is located)*
> 6. *No one will see the updates I placed in page B, only myself*

The behavior I described above happens because page B is restricted to my Confluence user only. The feed is indeed expected behavior, but as I said, only people who have access to the content can see it.

Here you can check more details on permissions and restrictions:
> * ++**[\[Confluence Cloud\] Permissions and Restrictions](https://confluence.atlassian.com/confcloud/permissions-and-restrictions-724765432.html)**++

Also, I was able to find a pretty similar thread, here in our Community. Here, take a look:
> * ++**[\[Atlassian Community\] Hide/Remove Confluence Activity Page](https://community.atlassian.com/t5/Confluence-questions/Hide-Remove-Confluence-Activity-Page/qaq-p/690242)**++

I hope this shines some light into your path, Greg! Looking forward to your reply.

comments: author: Greg Fox
body: It turned out that everything I was seeing in the feed was from the System setting up a Sample page. I think that content automatically added by the System shouldn't be thrown in the feed.  

If that can't be done, at least the content should be identified as being a sample. In this case the top of the feed was pictures of people and the filenames were their names. I thought these were from other people's pages, when in reality, they were samples. Simply naming these as samples would have avoided the concern.


Tags: cloud
Edited page - Unsupported Content message
Asked by Barry:

I edited a page, and after publishing, I now see a message that says Unsupported Content on the page, and very little else. The page title shows, but no other detail. The ... menu also does not display, so I cannot go back to the previous version. The changes to the page were mostly moving content from a 2 column area to another 2 column that I added - it included text, and picture, and an embedded draw.io diagram. There is a significant amount of work on this page - it is important that I recover the information, even if I have to create another page to move forward.

In general, page loading has been slow today, but content and menus display normally. I have not edited another page, and am hesitant to do so after what happened.


Answers:
author: Thomas Schlegel
body: Hi Barry,

if you know the pageId, maybe you can see and restore the old content with an URL like this;

https://\<your-cloud-name\>.atlassian.net/wiki/pages/viewpage.action?pageId=\<pageID\>\&pageVersion=\<try a number\>


Tags: cloud
How can i share only a part of a knowledge base to service desk?
Asked by Enrique Gomez:

hi all

My question is how can i share ONLY a part of my knowledge base, like tagging articles and then share only those tagged for example or which method is used in order to allow users in my service desk to see only the ones i want them to see.

The reason for this is because in my knowledge base i have a lot of internal information that my users should not be able to reach.


Answers:
author: Victor Mutambuki
body: Enrique,

See a similar answered questions.

<https://community.atlassian.com/t5/Jira-questions/How-do-we-limit-the-Knowledge-Base-articles-that-customers-can/qaq-p/893731>

Victor

comments: author: Enrique Gomez
body: thanks! it will solve my issue


Tags: cloud
How to change the target for opening space shortcut links
Asked by Adam:

Is it possible to change the 'Space shortcuts' side bar links target?

I would like to open the links in the same window and some in new tabs.


Answers:
author: Victor Mutambuki
body: Adam

Unfortunately no.

Victor


author: Sireesha Dugginapeddi [Appfire]
body: Hi Adam,

If you want to open a space shortcut in a new tab, use the tiny URL of the respective page as *Web Address* while adding your space shortcut. This should do the trick.

Thanks

Sireesha

comments: author: Ashley Zebro
body: Web addresses do not open in a new tab for me. Am I missing something?


Tags: cloud

shortcut

space
How can i configure anonymous users to like content?
Asked by Markus Weigelt:

Is it possible to like content as anonymous user?   
How I configure this for the like plugin?

I only find one documentation to configure like behaviour <https://confluence.atlassian.com/doc/likes-and-popular-content-278695530.html>


Answers:
author: Dominic Lagger
body: Hi [@Markus Weigelt](/t5/user/viewprofilepage/user-id/451898)

It is not possible to give likes as an anonymous user.

I also didn't know any plugin, which will give you these possibility.

Regards, Dominic

comments: author: Markus Weigelt
body: Hello [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) ,

today we release a new version of our [Content Rating for Confluence](https://marketplace.atlassian.com/apps/1214048/content-rating-for-confluence "Content Rating for Confluence") addon with this feature.  

Until now you can select an custom criterion which represents like button. Now it's possible to configure rating of this criterion for anonymous user.  

Regards, Markus
How to change word type in Confluence?
Asked by Ortakatman ve S?r?m Y?netimi _MKK_:

Hi,

If I get to export a page (word) in Confluence, file type is creating to word (1997-2003 - .dox).

How to can change from ".doc" to ".docx" ?

Confluence v7.1.0

Thanks


Answers:
author: Vero Rivas
body: Hi [@Ortakatman ve S?r?m Y?netimi _MKK_](/t5/user/viewprofilepage/user-id/572428)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-switch-the-output-format-of-Word-export/qaq-p/1081079>

<https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/>

Cheers


Tags: confluence-server

document

file

ms-word

server
I have attached a video in my confluence page and is not displaying
Asked by vanessa.arango@pedidosya.com:

Hi. I have uploaded and attached a video in a confluence page but is not displaying a preview. When I publish the content and go to the video, it says that I have to download it in order to see it. What can be happening?


Answers:
author: Victor Mutambuki
body: Vanessa,

Use the [Multimedia Macro](https://confluence.atlassian.com/doc/multimedia-macro-228622735.html) to insert the video.

Victor
Are we planning to add a macro for buttons?
Asked by Salim Bouassida:

Hello there,

Do you know if Atlassian is planning to add a macro for buttons?  

I know that we can have text with a link, but I wanted to have something a bit more professional (not a "click [here](http://google.com/) to open a request ticket")  

Thank you!


Answers:
author: Diego
body: Hello [@Salim Bouassida](/t5/user/viewprofilepage/user-id/2433228) !

++*Currently, there are no macros nor plans to implement such a feature.*++ There are two possible solutions, but both of them are focused on the Server Platform. ++*In our Cloud platform, I was **unable to use either** of the workarounds.*++

The first one I described here, in another Community thread:
> * ++**[\[Atlassian Community\] Is it possible to download a file by clicking on the image if it is linked to the file? Edited](https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-download-a-file-by-clicking-on-the-image-if-it/qaq-p/1326980)**++

We are using an image as a button in the thread above. Currently, l++*inking in images is not possible in the new editor, hence this request:*++
> * ++**[\[Confluence Cloud\] Cannot add link to image in Fabric Editor](https://jira.atlassian.com/browse/CONFCLOUD-65640)**++

If the button a must for your business, the Old Editor (Legacy Editor) has the capability of linking in images. ++*There are ways for you to restore this editor, here take a look:*++
> * ++**[\[Atlassian Community\] Change to your content is in your hands](https://community.atlassian.com/t5/Confluence-Cloud-articles/Change-to-your-content-is-in-your-hands/ba-p/1324476)**++

The second possibility is the usage of Third-party Plugins. ++*This solution is included here in case someone **from Confluence Server** ends up in the thread*++. Here is the list of plugins from our marketplace:
> * ++**[\[Atlassian Marketplace\] Confluence Server Apps -- Buttons](https://marketplace.atlassian.com/search?product=confluence&query=button)**++

++***To be short***++ : ++*No solution for the situation is currently available for Confluence Cloud*++. Customers from Confluence Server have two possible approaches to this.

I hope this sheds some light into the situation, Salim! Looking forward to your reply.

comments: author: Salim Bouassida
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,

I am bit disappointed that there isn't a solution for Cloud, but I appreciate your complete answer!

Have a great day!


author: Diego
body: Thanks for getting back! Let me know if there is anything else we could assist you with.


Tags: cloud

confluence-cloud

macro
Pages up-versioned without edits
Asked by Jake Ward:

Some of our pages are being up-versioned even though nobody has edited them. This is a bit of an issue for us as we use Confluence for our controlled documentation.

The issue seems to be caused by a change to the timestamp for Gliffy diagrams on the pages, however nobody has edited the Gliffys either.

Any ideas as to what could cause this?


Answers:
author: Jan Revis
body: Hi Jake,

Thank you for your inquiry. There are some scenarios under which Gliffy will up version your Confluence depending on whether you are in Confluence server or cloud. However, I do not know of a situation where the timestamp field would be updated on its own.

The timestamp parameter is something specific to cloud so I assume you are in Confluence cloud. The page update is a work around to a Confluence issue where a macro's properties are updated after the macro is initially created, causing the diagram to not render. The work around we applied updates the macro with the missing properties with a page update if missing parameters need to be applied. That update should add additional properties besides the timestamp however.

The Atlassian issue is documented in <https://jira.atlassian.com/browse/CONFCLOUD-62749>. It is marked as fixed, but when we last checked it is still not fixed. The last comment from another vendor dated Oct 2, 2019 states it is not fixed.

++Work Around++

When you create a diagram, immediately it before making changes save the diagram, then reopen the diagram with a new editor session to continue working. That should prevent the need to up version the document with the missing parameters

++Actions++

Contact Atlassian support to request that they reopen <https://jira.atlassian.com/browse/CONFCLOUD-62749>

We will also follow up with Atlassian to make them aware that this is affecting users.

If this issue is resolved we will immediately remove the up version action.


author: Matt Reiner [K15t]
body: [@Jake Ward](/t5/user/viewprofilepage/user-id/1261238)

Are you using Scroll Versions? I just want to be clear whether you're talking about space versions or the page history in Confluence.

comments: author: Jake Ward
body: Hi Matt, we are getting a new version in the page history. We're not using scroll verisons, just the out-of-the-box functionality


author: Matt Reiner [K15t]
body: Hmm, OK.

Friends from Gliffy, maybe you can chime in. :)


Tags: cloud

gliffy
New jira/confluence interface
Asked by Timothy Vinckier:

In the post about the interface update, they tell us that the new interface will roll out for connected jira/confluence clients beginning of 2020. (cloud)

We are already halfway march. For me that is not 'the beginning' anymore :)

Is there any timefrime for this when the update will really happen?


Answers:
author: Jack Brickey
body: I believe the latest has been rolled out. The important thing to note about Cloud is that it changes pretty much constantly. So asking about the latest update Will age quickly. Any new vent I think this post is no longer directly relevant.


Tags: cloud

confluence-cloud

jira
How can I access Confluence server externally?
Asked by Shreyas_Menon:

Very New to Confluence Configuration

I am not able to access confluence server from an external system. I can use a browser to go to http://localhost:8090 while on the server PC and access Confluence. However, on my own PC which is on the same network, I tried using the **server's IP in place of 'localhost'** but can't connect. I get this:

**Network Error (tcp_error)**

**A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.**

My base URL is http://localhost:8090. Should I change my base URL? I have found the article Configuring the Server Base URL and see in Confluence where I can change it in General Configuration \> Server Base URL, but how do I know what URL to change it to?


Answers:
author: Andreas Purde
body: I assume your server's firewall blocks the incoming traffic on port 8090.

kind regards

Andreas


Tags: confluence-server

server
Slow pages load
Asked by Adnan Malik:

Hi   
We are using confluence cloud and the contents of pages are loading very late. Has anyone else also experienced the same problem. Specially the Glify diagrams take too long to load.


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Hi Adnan! Welcome to the community. :)  

I'm sorry you're experiencing some longer load times---if you're certain this problem is specific to Gliffy, we definitely want to take a look!

Would you mind sending a HAR file to our support team at support@gliffy.com? If you can provide your browser and OS as well, that'd be a huge help.  
<https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html>  

Thanks for your help in making sure we can speed things up for you!  
Samie


Tags: cloud

gliffy
Space Import error
Asked by Digital_Core9:

Hi, I have been having trouble importing a space which I exported from the cloud site in Jan 2020, when I try to import the file on a new site, I get the following error.

The following error(s) occurred:

* There was an error during import. Please see our guide to raising a bug report.

Below is the exportDescriptor.properties configs.

#Mon Jan 13 01:57:58 UTC 2020  
source=cloud  
buildNumber=4515  
createdByVersionNumber=1000.0.0-5289953ea8b0  
ao.data.version.com.atlassian.mywork.mywork-confluence-host-plugin=1000.1.7  
ao.data.version.min.com.atlassian.confluence.plugins.confluence-space-ia=5.0  
timezoneId=Australia/Sydney  
exportType=space  
createdByBuildNumber=6452  
spaceKey=CN  
backupAttachments=true  
defaultUsersGroup=confluence-users  
ao.data.list=com.atlassian.mywork.mywork-confluence-host-plugin, com.atlassian.confluence.plugins.confluence-space-ia  
ao.data.version.min.com.atlassian.mywork.mywork-confluence-host-plugin=1.1.30  
ao.data.version.com.atlassian.confluence.plugins.confluence-space-ia=1000.0.36


Answers:
author: Shannon S
body: Hello!

Welcome to Atlassian Community, and thank you for raising this question with us.

Unfortunately, there's no way for us to tell why your import failed without looking at the log files. It would require me to raise a support ticket for you.

Should I go ahead and do that for you now? This would then allow us to gain access to your site in order to help troubleshoot your import issue.

Regards,

Shannon


Tags: confluence-cloud
Error $soyTemplateRendererHelper.getRenderedTemplateHtml
Asked by rkopaev:

Confluence is installed locally. H2 embedded database is used.

Everything worked fine, but after one reboot, instead of the top menu, the message *$soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "aui.page.header.soy", $templateParameters)* appeared.

I found this article [Missing buttons inside the top bar with "$soyTemplateRendererHelper.getRenderedTemplateHtml" error message appears instead](https://confluence.atlassian.com/confkb/missing-buttons-inside-the-top-bar-with-soytemplaterendererhelper-getrenderedtemplatehtml-error-message-appears-instead-867358888.html?_ga=2.64396396.2116222367.1584567162-489540364.1569508137). It says that you need to connect to the database. I found another article [Embedded H2 Database](https://confluence.atlassian.com/doc/embedded-h2-database-145098285.html) that says about using DBVisualizer.

I installed DBVisualizer and tried to connect to the database and got an error

```
An error occurred while establishing the connection:

Long Message:
?????? ?????/??????: null
IO Exception: null [90028-199]

Details:
???Type: org.h2.jdbc.JdbcSQLNonTransientException
???Error Code: 90028
???SQL State: 90028
```

Confluence works, all articles are available, but there are no header and comments.

How to fix the problem?


Answers:
author: Fabian Lim
body: Hi [@rkopaev](/t5/user/viewprofilepage/user-id/556985)

If you are still experiencing this issues, you can find the following troubleshotting article that addresses this issue: <https://confluence.atlassian.com/confkb/missing-buttons-or-the-entire-top-bar-with-soytemplaterendererhelper-getrenderedtemplatehtml-error-message-867358888.html>

Regards
Getting this error while uploading an image "Error creating temp file in folder". Any information?
Asked by Prem Behera:

Getting this error while uploading an image "Error creating temp file in folder". Any information?


Answers:
author: Daniel Ebers
body: Hi Prem,

welcome to Atlassian Community.

There are a few documented cases why this might happen.

Could you please kindly check if the [troubleshooting tips in the knowledge base](https://confluence.atlassian.com/confkb/unable-to-add-attachments-to-a-page-155484426.html) are helpful for you?

Cheers,  
Daniel


Tags: cloud

confluence-cloud