youngmon/atlassian-qna huggingface dataset:
Add-ons and ISO certification
Asked by January.Ford:

We are an ISO12K7 certified company, and any new software needs to go through our InfoSec team for approval before it can be implemented. I've been looking at add-ons for Confluence Cloud (Standard) and I haven't found a way to search the marketplace for addons that have certifications, and most of the addons i've looked at do not have any certs.

I'm wondering if there are other ISO certified companies out there that have been through a similar process for add-ons. Has anyone been successful? How did you get the add-ons through an audit review?

Thanks!


Answers:
author: Aron Gombas _Midori_
body: [@January.Ford](/t5/user/viewprofilepage/user-id/5059215) When you are looking at the listing of an app on Atlassian Marketplace, click to the "Privacy \& Security" tab in the top, then scroll down to the "Security and compliance" section. If the app has certifications, it will be listed there (assuming that the app vendor filled out the information precisely):

![Timesheets-by-Tempo-Jira-Time-Tracking-Atlassian-Marketplace.png](https://community.atlassian.com/t5/image/serverpage/image-id/315969i7ACAD29649B67A56/image-size/large?v=v2&px=999 "Timesheets-by-Tempo-Jira-Time-Tracking-Atlassian-Marketplace.png")

It is not really a convenient "search" method, but something you can use in the context of a concrete app to verify if it meets security standards.

comments: author: January.Ford
body: Thanks Aron. That is what we have been doing to check. Glad to know we haven't been missing an obvious shortcut. :)


Tags: cloud

confluence-cloud
Validate if multi-select form field is empty
Asked by Adrian M:

I have a multi-select dropdown in my confiforms form. I need to validate that it isn't empty when submitting the form.

Neither of these rules validate that in the rules macro as I'm able to submit the form:  
MyList.asSize:0  
MyList.asSize:\<1

How can I validate that at least 1 selection was made.


Answers:
author: Alex Medved _ConfiForms_
body: ```
!MyList:[empty]
```

comments: author: Alex Medved _ConfiForms_
body: But of course you need to have the validation rule that checks for "erroring condition", so it needs to be

```
MyList:[empty]
```


author: Adrian M
body: Thanks [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) .

The validation works but a strange quirk shows up. There is only one validation rules macro. But the validation error message from it shows up twice on the top of the form. Any idea why that is and how to prevent it?

comments: author: Alex Medved _ConfiForms_
body: Do you have multiple validation rules?


author: Adrian M
body: There is only one rule. But two conditions in the same rule. The error message is "MyList is required".

I did a test by making a change to the message and the new message showed up twice.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/316645iEEC33C04F8C006F9/image-size/large?v=v2&px=999 "image.png")


author: Alex Medved _ConfiForms_
body: Remove the value from the "Field name" parameter


author: Adrian M
body: Thanks. That fixed it. I overlooked the info under the field name param "leave blank when you configure validation rules, as these rules are applied on form submit"


author: Alex Medved _ConfiForms_
body: We should also make this work better in this case... (ignoring the parameter altogether - will make a note)


Tags: cloud

confiforms

confluence-cloud
How Do I Disable Ask AI?
Asked by Influential Eliot:

Hi, I am a user of multiple Confluence instances ... and I need this '*Ask AI*' feature to not be there as it is horrible.

It is ruining my ability to just use the search properly, and it's adding more work for the browser to do which in turn \*literally\* uses more energy.

**How do I turn this off?**

---

If you would like a more specific version of that:

*Where is the setting in my preferences to remove this completely from view, and to ensure that it is not interacting with my data?*


Answers:
author: FedericoL
body: There are some feature requests/bug reports asking for the possibility to disable the AI-pushing stuff, like <https://jira.atlassian.com/browse/AI-3> (now closed, not sure why) and <https://jira.atlassian.com/browse/AI-930>

comments: author: Influential Eliot
body: Aye, that's definitely something I will lend my voice to, thanks, [@FedericoL](/t5/user/viewprofilepage/user-id/4222117) !

( *I won't be accepting it as the answer, obvs, but seriously, thanks!* )


author: Shawn Doyle - ReleaseTEAM
body: If you are an org admin, you can disable Atlassian Intelligence

<https://support.atlassian.com/organization-administration/docs/deactivate-atlassian-intelligence-for-products/>

I haven't tested how well this works, as I am still having fun with the new features.

comments: author: Influential Eliot
body: Aye, but org level, and user level are different things.

Users should be able to control their own interface.

As per usual, all new functionality should be opt-in not opt-out, and that is at both the admin and user level when implemented.


author: FedericoL
body: Indeed. I don't understand why Atlassian feels a need to force-feed us with all these AI features. Is the demand so low that people must be forced to use them? Has Atlassian ever heard of informed consent?

Confluence pages are likely to contain personal data, and [Regulation (EU) 2024/1689](https://eur-lex.europa.eu/eli/reg/2024/1689/oj) introduces a requirement of informed consent for high-risk AI systems beyond the GDPR (although most Confluence wikis are unlikely to fall under any of the categories listed in the current annex III).


author: Influential Eliot
body: I suppose that it depends on where the data farms sit for the Confluence / Jira Software (*etc*) servers.

Because what you're saying is so very true at many, many, levels. I doubt it is something that many firms think about.

It's actually (*bizarrely*) something that Microsoft \*do\* do rather well, though. In terms of ensuring which Azure instance data is stored, etc.


author: FedericoL
body: I'm not sure what you're saying, but the physical location of servers is largely irrelevant as to whether EU regulations like the GDPR apply, or whether a data transfer outside the EEA is deemed to have happened.

<https://www.edpb.europa.eu/our-work-tools/our-documents/guidelines/guidelines-32018-territorial-scope-gdpr-article-3-version_en>

<https://www.edpb.europa.eu/our-work-tools/our-documents/topic/international-transfers-data_en>


Tags: artificial-intelligence

cloud

confluence-cloud
Baja Cuenta
Asked by Camila Ver?n:

Hola, quiero dar de baja la cuenta, y no me permite ya que el administrador lo debe de realizar, el inconveniente es que el ADM no forma mas parte de la empresa hace varios meses. ?Como puedo hacer?


Answers:
author: Samuel Gatica
body: Hola Camila,

Tienes que contactar a alguno de los Org Admin de la instancia.

Te aconsejo que contactes a [Soporte de Atlassian](https://support.atlassian.com/) para que te puedan ayudar.

Saludos

Sam


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
How to Make a field Mandatory in Team Managed project in Jira cloud
Asked by Mahanth Prudhvi P:

HI,

I was going through Atlassian Documentation and came across this-

++Required fields++ {#toc-hId--350686536}
-----------------------------------------

++Use required fields to mark an issue type's most important details.++

1. ++From your project's sidebar, select **Project settings** \> **Issue types**.++

2. ++Select the issue type you want to edit.++

3. ++Select the **Required** checkbox for any fields you want to make mandatory.++

4. ++Select **Save changes**.++

++Once saved, new issues of that type can't be created unless the required field is filled out.++

But I don't see any checkbox/option as mentioned in the documentation to make a field mandatory or Am I missing something here.

Link for the documentation <https://confluence.atlassian.com/jirasoftwarecloud/customize-an-issue-s-fields-in-team-managed-projects-951392551.html>

Can some one please clarify me on this.

Thanks

Mahanth.


Answers:
author: Andr? Felipe Rodrigues Lopes
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)   

How to make a field mandatory in Jira:  

For Team Management Projects:

1 - Access the project settings.

2- Navigate to the issue type for which you want to make the field mandatory.

3 - Click "Edit" next to the issue type.

4 - Add the desired field to the issue type.

5 - On the right side of the screen, expand the section to open the field configuration options.

6 - Select the option to make the field mandatory.  

<br />

I know this is not what you asked but I'm sharing it to help you  

For Company Management Projects:  

1 - the project settings.

2 - Go to "Field Configuration".

3 - Search for the field you want to make mandatory.

4 - Locate the field in the list and select the option to make it mandatory.  

I Hope this helps.

comments: author: Mahanth Prudhvi P
body: Hi [@Andr? Felipe Rodrigues Lopes](/t5/user/viewprofilepage/user-id/4734299)

Thanks for the detailed information.


author: Victor Law
body: Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)

Have you tried to expand the field for additional configuration as below?

Please refer to the following screenshot.

![Screenshot 2024-07-31 at 11.33.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339179i638B6F8801B33C3F/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 11.33.03?PM.png")

Thank you.

comments: author: Mahanth Prudhvi P
body: Hi [@Victor Law](/t5/user/viewprofilepage/user-id/391946)

Thanks for the screenshot....it helped me as I missed to look at that spot.


Tags: cloud

jira-cloud
How to set an alert email when the creation of a ticket fails ?
Asked by Florence BLEUSE:

Hi everyone !

I need your advice, please...

I would like to configure an automatic e-mail to my address to alert me when an e-mail is sent to our support team but the ticket has not been created.

We have secured our project by authorizing only Reporters with an email address attached to our domain. Because of this, we sometimes miss requests from external people. We don't want to give them access to the project, only to take note of their request, even if it means re-creating it in the name of an internal person following the file.

To date, I can only see these cases by going to the "email requests" logs.

Thanks in advance for your help, and have a nice day!


Answers:
author: Samuel Gatica
body: Hi [@Florence BLEUSE](/t5/user/viewprofilepage/user-id/5408444)

Check this post [An unofficial way to monitor a JSM mail handler for errors](https://community.atlassian.com/t5/Jira-Service-Management-articles/An-unofficial-way-to-monitor-a-JSM-mail-handler-for-errors/ba-p/2132002)

Hope this helps

Best regards

Sam


Tags: cloud

jira-cloud
retry mechanism produce double the test status, but import execs only consider the first status
Asked by Muhammad Haekal:

context:

I use the retry mechanism (1x) if the test fails, it produces JSON with before and after retry, which means having 5 scenarios, 1 of them failed, it produces 6 items result In JSON cucumber (I'm using wdio-cucumberjs-json-reporter) with orders:

- scenario-1: passed

- scenario-2: failed

- scenario-2: passed

- scenario-3: passed

- scenario-4: passed

- scenario-5: passed

then I import using \`/import/execution/cucumber\` from XRay API. once it success in the test execution the status of the scenario-2 was failed

go to test details, on the results having 2 results 'failed' and 'passed'

![Screenshot 2024-07-31 at 20.06.08.png](/t5/image/serverpage/image-id/339132i31ADC4DC9A3138D4/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 20.06.08.png")

why in the activity only changed 1 time for the status(?)![Screenshot 2024-07-31 at 20.06.15.png](/t5/image/serverpage/image-id/339133i280C6EBBB5AAF918/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 20.06.15.png")

final status was failed

![Screenshot 2024-07-31 at 20.06.42.png](/t5/image/serverpage/image-id/339134i95759ABF662935CC/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 20.06.42.png")  
Should it change to Passed status since the last execution on the same test was Passed?


Answers:
author: Francisco Fonseca _Xray_
body: Hi [@Muhammad Haekal](/t5/user/viewprofilepage/user-id/4784615)

Welcome to the community.

I would suggest you contact our support for assistance [here](https://jira.getxray.app/servicedesk/customer/portal/2).

Best, Francisco


Tags: cloud

jira-cloud

xray
Creating a snapshot of indexes when adding a node
Asked by Nik Stas:

Hi team

When a new node is added to the cluster, a snapshot of indexes is created on the main node and restored on the second node. First, I copy the indexes to the second node. I know that there is such a [problem](https://confluence.atlassian.com/jirakb/jira-health-check-shows-the-message-index-replication-for-cluster-node-node-is-behind-by-number-seconds-1055688675.html) and it seems to have been fixed in 9.4. I have tried many options and hypotheses. I want to understand how others solve this problem.

The problem for me is that I have 50k+ active users and 30GB of indexes.


Answers:
author: Nik Stas
body: Solution. Enable automatic snapshot creation on a schedule. After creating a snapshot, new nodes will be restored from the snapshot without affecting the first node.


Tags: data-center

jira-data-center

jira-server

server
Jira filter does not consider change of component
Asked by ????? ?????????:

i have a jira filter to show all issues that were open yesterday for a specific component

component = "SW-1" AND status was in (Open, "In Progress") ON startOfDay(-1)

but if during the current day component is changed for one of these issues, this filter does not any longer show it as open for previous component yesterday

Any way to fix this?


Answers:
author: Marc - Devoteam
body: Hi [@????? ?????????](/t5/user/viewprofilepage/user-id/5481979)

The only way to have the issues shown is to retain the component and add components when you require them.

Components field has no history function in JQL.

If you remove the component it is gone from the issue and the JQL will not find this issue anymore.


Tags: cloud

filter

jira-cloud
Adi??o de filtro SPRINT no clockwork
Asked by Carolina Reck Behenck Speransa:

Preciso adicionar o filtro de Sprint ao analisar as horas mensais pelo clocwork, mas n?o est? sendo poss?vel. Como habilitar?


Answers:
author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Carolina Reck Behenck Speransa](/t5/user/viewprofilepage/user-id/5557486)   
Welcome to the community!

I assume that you are referring to our app - [Clockwork](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview).

As for now, we do not have the possibility to filter the Timesheet by Sprint.

This is something that we have in our backlog. I have attached this thread to our backlog item, and we will update here, whenever it's released!

Thank you for your understanding.

Cheers!

Gracjan


Tags: clockwork

cloud

jira-cloud

jira-software

sprint
How to copy a linked issue's linked issues
Asked by C0666379:

I have a need that is apparently pretty simple but is proving a bit hard to implement. What I need is this:

Once issue A is linked to issue B, all issues linked to issue B must also link to issue A.

I have a standard Cloud Jira Service Management. Does anyone know the best way to go about this?


Answers:
author: servet k?ra?
body: Hello I believe automation can be a solution to your problem I haven't test it but it should be similar to this. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/339137i0C6DAE01E5835791/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Data formatting issue
Asked by Prasanna subramaniam:

Dear Community leaders,

I am getting formatting issue when doing a bulk upload using .csv file. I could see this issue mostly in the Rich text fields where we have clearly documented the step by step process of the requirement.

**Sample Input data in .csv**

1. ABCDEF

2. GHIJK

**Post loading format in JIRA**

1.ABCDEF 2.GHIJK

How to solve this issue. Need your help.

Thank you,

Prasanna Subramaniam


Answers:
author: Marc - Devoteam
body: Hi [@Prasanna subramaniam](/t5/user/viewprofilepage/user-id/5529388)

You will need to format it in markdown and uncheck **Map field value** option next to the rich text field, that would leave the format.

[Jira markup](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=texteffects)


Tags: cloud

jira-cloud
even after having site admin access in jira still not able to view access requests raised by users
Asked by shivani shirguppi:

even after having site admin access in jira still not able to view access requests raised by users


Answers:
author: John Funk
body: Hi Shivani

Site admin access only allows you to Invite Users and Create/Manage Groups. But you must be an Org Admin to view the access requests.

comments: author: shivani shirguppi
body: I have the same access but I can able to see the access requests.


author: John Funk
body: Can you share a screenshot that shows that?


Tags: cloud

jira-cloud
Unable to Find "Card Layout" Option in Board Settings
Asked by Davit Rtskhiladze:

Hello Jira Community,

I am currently an administrator for our Jira Software instance, and I am trying to customize the cards on our board to display time tracking information (such as original estimate, time spent, and remaining estimate) directly on the board cards, similar to how story points and priority levels are displayed. However, I am unable to find the "Card layout" option in the board settings.

Here are the steps I've taken so far:

1. Navigated to our board.
2. Clicked on the three dots (more options) icon in the top right corner.
3. Selected "Board settings" from the dropdown menu.

In the Board settings, I can see options like General, Columns,Quick Filters, and Card colors, but there is no option for "Card layout."


Answers:
author: Marc - Devoteam
body: Hi [@Davit Rtskhiladze](/t5/user/viewprofilepage/user-id/5557438)

Welcome.

This is strange as the options you describe are only available on a company managed project and card layout is one of them.

Is your board based on a filter that combines issues from multiple projects, if so does this include Team managed projects?

This is probably then the issue, as team managed projects can't have a card layout option


Tags: cloud

jira-cloud
Jira docker image deployed on kubernetes
Asked by abdelkader_benmati:

Hi listers,

We are using Jira docker image deployed on kubernetes and we paying Jira support. My question: are we impacted by the end of life of the Jira server?


Answers:
author: Charlie Misonne
body: Hi [@abdelkader_benmati](/t5/user/viewprofilepage/user-id/5316784)

Anyone using Jira server is impacted by the end of life. Jira server is end of support since February 2024.  
If you run Jira server you won't get any support from Atlassian anymore and more importantly: no security updates.

You should replace your Jira server license with a Jira Data Center license. As long as you keep running 1 node of Jira you don't have to change anything about your setup technically.

comments: author: abdelkader_benmati
body: Thanks Charlie for your prompt reply.

Do you mean, we keep our installation kubernetes as is and only request Data center license?


author: Charlie Misonne
body: yes you can request/ purchase a data center license and enter it in your current server instance. It will convert your Jira from server to datacenter.

You will basically get some extra features when installing a DC license. And you get the possibility to create a clustered setup (with multiple Jira nodes)

On [Migrate from Server to Data Center \| Atlassian Support \| Atlassian Documentation](https://confluence.atlassian.com/enterprise/migrate-from-server-to-data-center-953127136.html) you can read:
> You can start using these Data Center features by simply upgrading your Server installation's license.


author: abdelkader_benmati
body: Great. Thanks Charlie.


author: Hans Polder
body: [@abdelkader_benmati](/t5/user/viewprofilepage/user-id/5316784) ,

It depends on the license you're using.

Go to System Administration Settings (cog wheel on the top right) \> Applications \> Versions \& licenses and see if 'Data Center' is mentioned for the License Type:

![Screenshot 2024-07-31 141635.png](https://community.atlassian.com/t5/image/serverpage/image-id/339121i07514E3FE7282872/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 141635.png")

comments: author: abdelkader_benmati
body: Thanks Hans. I got it. Thanks for the print screen.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Mark issues with changed due date
Asked by ????? ?????:

Hello everybody!

I need your help, please.

I need to create an automation rule that will be triggered under the following conditions:

When: the issue has been updated.

IF: the "due date" field is not empty and it has been changed.

THAN: add the "deadline_changed" label to the issue.

**NB! The rule should only be triggered if this field (due date) was not empty at the time it was changed.**

For example:

1. The issue was created - the "due date" field was not filled in the issue.

2. The performer comes to the issue - evaluates it - puts a deadline in the "due date" field, for example, August 20, 2024.

3. In this case, the "deadline_changed" label **should not be put down.**

4. The performer is working on the issue and changes the value in the "due date" field on September 1, 2024.

5. In this case, automation **should mark** the issue with"deadline_change" label.

At the moment I have created this construction (in the pict.), but it does not work correctly, because the label is put down anyway (the "due date" field was filled in or was empty)

![?????? ?????? 2024-07-31 ? 13.59.41.png](/t5/image/serverpage/image-id/339108i6A4AEFE70F08B320/image-size/large?v=v2&px=999 "?????? ?????? 2024-07-31 ? 13.59.41.png")


Answers:
author: Bill Sheboy
body: Hi [@????? ?????](/t5/user/viewprofilepage/user-id/5535112)

After your rule's trigger, please try adding conditions to check what is needed.

For example, you could use the changelog smart value to test if the prior value was not empty with the smart value condition: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-->

Kind regards,  
Bill

comments: author: ????? ?????
body: Hi, [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) !

Made this construction, but it didn't help. Or i've did something incorrect?

![?????? ?????? 2024-08-01 ? 11.42.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/339366i102BE9A88DB5CB14/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-01 ? 11.42.45.png")

And i've checked your link and there is a comment about changelog:

Available properties  
{{changelog.summary}} - Changelog information for the Summary field.

{{changelog.issuetype}} - Changelog information for the Issue type field.

{{changelog.status}} - Changelog information for the Status field.

Maybe this smartvalue doesn't work with the "dueDate" field ?


author: ????? ?????
body: ok


author: ????? ?????
body: And this doesn't work too

![?????? ?????? 2024-08-01 ? 12.15.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/339374i8C5D66C371B8F556/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-01 ? 12.15.03.png")


author: ????? ?????
body: Made this construction in smartvalue and it's finally OK!!

{{#changelog.dueDate}}{{fromString}}{{/}}


Tags: automation

cloud

jira-cloud