How can I make FishEye/Crucible to accept my login data?
Asked by iron.werther:

Hello!

Recent FishEye/Crucible 4.5.3 had for some time problems to start because of file system permissions. Now only (?) one other problem exists:

2018-05-18 07:24:19,153 WARN - Problem starting repository next-config (next-config)

com.cenqua.fisheye.LicensePolicyException: Cannot start repository next-config: your license only allows up to 5 running repositories.

And we have some more (I think two more) from former times with a bigger license. But I cannot login anymore because my name and my password, coming from Crowd (3.1.2), are not accepted and when I try to reset my password I always seem to see a different text to repeat than FishEye/Crucible. So I am constantly locked out.

<https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-298977083.html?_ga=2.162104892.1443206771.1526547334-1274374449.1522743248> describes a method to reset the admin password (which might not be set here), which seem to fail. Maybe because I am using the wrong port number. Which of the two following is the proper one?

2018-05-18 07:24:14,383 INFO - Server started on :6980 (http), 8009 (ajp13) (control port on 127.0.0.1:8059)

Please eMail me directly, if possible, because I am here on my head's behalf: mailto:Peter.Dyballa@Bertelsmann.DE

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Greetings

Pete


Answers:
author: Rodrigo M
body: Hello Peter!

From what I understood your description, it seems that you are having issues while logging in Fisheye.

According to the Restrictions on [FishEye Starter Licenses](https://confluence.atlassian.com/fisheye/restrictions-on-fisheye-starter-licenses-298977116.html), Fisheye does not allow more that 5/users and 5 repos for Starter Licenses.

Therefore, I recommend you to follow the [How to reset the Administration Page password in FishEye or Crucible KB](https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-298977083.html?_ga=2.40773217.2100932672.1526904312-1148348025.1519299012) to Login on Fisheye and restrict repositories/user according to Starter License.

You should be able to access your instance using the 6980 (http) port and using the *admin* password following the document above.

Regards

Rodrigo

comments: author: iron.werther
body: Hello Rodrigo!

Loading the admin/admin.do page from port 6980 fails although FishEye is listening at that port:

java 6667 fisheye 545u IPv4 148126 0t0 TCP \*:6980 (LISTEN)

java 6667 fisheye 549u IPv4 148128 0t0 TCP \*:8009 (LISTEN)

Safari on my local Mac reports a time-out after some minutes.

Is there some other way to switch off unused repositories -- if they are the cause?

Or how can I make it connect to Crowd to know me and my password?

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Greetings

Pete


author: iron.werther
body: fisheye.out reports are in the attached file. ![Bildschirmfoto 2018-05-29 um 10.32.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/23102i859AC7151F5788DE/image-size/large?v=v2&px=999 "Bildschirmfoto 2018-05-29 um 10.32.55.png")Does this make any sense?

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Pete


author: Peter Dyballa
body: This problem has resolved itself somehow. Connection to Crowd works again (because a misconfiguration in Crowd was corrected), the number of repositories was reduced to the allowed amount...

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Pete