youngmon/atlassian-qna huggingface dataset:
Multiple community accounts
Asked by Peter-Dave Sheehan:

There appears to be several of me here.

I am [@Peter-Dave Sheehan](/t5/user/viewprofilepage/user-id/544873)

I can also login to [@PD Sheehan](/t5/user/viewprofilepage/user-id/3440837) (tied to my personal email). I just renamed this (used to also be Peter-Dave Sheehan) to avoid confusion when tagging.

But there is also [@Peter-Dave Shee](/t5/user/viewprofilepage/user-id/462064) and [@Peter-Dave Shee2](/t5/user/viewprofilepage/user-id/640446) both of which show up as "Peter-Dave Sheehan" when you open up the profile page. I can't image these two are other people. If you are... Hi! Nice to meet you :) What a coincidence!

If these other 2 were created by me... I am not sure how or why and I don't know how to log in to them to cancel or delete them.

Any thoughts?

Thanks

The real [@Peter-Dave Sheehan](/t5/user/viewprofilepage/user-id/544873)


Answers:
author: Nic Brough -Adaptavist-
body: Each account has a unique email address that was used to create it (or has been changed to it). I'd try a password reset on the ones that are not you to see if you get anything on another address or alias

comments: author: Peter-Dave Sheehan
body: Thanks, Nic!

I wouldn't be able to try a password reset, because I wouldn't know which email address to specify. I may have, at some point or another used a +alias in gmail address for signing up.

When I @mentioned those 2 unknown accounts, none of my known email accounts received a notification. And If they were tied to a +alias, my primary account would have still received the notification, I presume.

Therefore, I have to assume that either those account are not me or are somehow associated with invalid emails.

I'll just have to let those other 2 exist in the Atlassian community ether. Hopefully, my primary account will be sufficiently easy to identify by anyone wanting to reach me.

This was triggered by me receiving a notification when my "personal" account was @mentioned in the Community Awards post instead of the this, my real one.


author: Nic Brough -Adaptavist-
body: I don't think there's much more you can do!

Although you could try asking Atlassian to check where the extra two accounts have been used (in non-Community places) to see if they might mean anything to you, or to check if they have email aliases you might recognise.


author: Tosin Ojikutu
body: Hi guys, What do you think of the scenario where someone has changed employers and therefore has multiple community accounts.   
Is it possible to link both accounts to one profile?

Right now it looks like there are at least 2 of me :(

(I will make sure to sign up using my personal email address from now on. In the meantime however...)


Tags: community

feedback-forum
Got two Community accounts - can someone merge them?
Asked by Kristj?n Geir Mathiesen:

Hi.

Can someone contact me in order to merge my two accounts?

Thanks,

KGM


Answers:
author: Monique vdB
body: Hi [@Kristj?n Geir Mathiesen](/t5/user/viewprofilepage/user-id/1909016) , we have no way to "merge" accounts but you can email communitymanagers@atlassian.com with the details and I will try and help. [You may also want to read through this for some added help](https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-alter-egos-and-you/ba-p/1056964).

comments: author: Kristj?n Geir Mathiesen
body: Thank you [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) I will send the email :)


Tags: feedback-forum
How to see my posts or questions I have already posted in this Community?
Asked by wasanthawijayaratna:

This is ridicules that this site doesn't have these basic features.


Answers:
author: Mikael Sandberg
body: If you click on your Avatar and select View profile you will see all your posts on the community.

![profile.png](https://community.atlassian.com/t5/image/serverpage/image-id/52202i49ECBD780A4B709D/image-size/large?v=v2&px=999 "profile.png")![Atlassian Community.png](https://community.atlassian.com/t5/image/serverpage/image-id/52203i95BE7F6DE8BEBE8C/image-size/large?v=v2&px=999 "Atlassian Community.png")

comments: author: wasanthawijayaratna
body: Thanks Mikale!


author: wasanthawijayaratna
body: It's basically post/discussion I have published in Ask the community section...


Tags: feedback-forum
When attempting to update license keys, update button is greyed out
Asked by John D Langerhans:

I'm attempting to update license keys and when I put the new key in, I cannot click on the Update button as it is greyed out. Is it required that I be able to connect to the marketplace server in order to do updates, as i can't.


Answers:
author: Andy Heinzer
body: Hi John,

Sorry for the delay. What product and version are you using here? Jira, Confluence, Bitbucket, etc? And is this license for an Atlassian product? Or is this license for something like plugin or add-on for that product?

I do not believe you need to have your application access the marketplace to be able to apply the license key.

There was a known bug in the Universal Plugin Manager (UPM) back from 2 years ago where the ability to update/edit a license key was not possible in the version 2.22.1, see details in <https://ecosystem.atlassian.net/browse/UPM-5639>

If you're using that specific version of the UPM with an Atlassian product, then updating the UPM first would be the best way to get past this issue.


author: Edwin Kyalangalilwa
body: Hi [@John D Langerhans](/t5/user/viewprofilepage/user-id/2991408) ,

Try pasting the license key into the field then pushing 'Enter' key. Adding this new line at the end sometimes makes the update button clickable.

comments: author: John D Langerhans
body: Thanks for the reply. This did enable the Update button but I get an error that I need to specify a license to update.


Tags: account

atlassian-support
Unable to fetch new activity
Asked by Ollie Guan:

Hi guys,

Since this Monday, the Activity feed in my community has been prompted Unable to fetch new activity, which makes me confused.

Any suggestions?

![1.jpg](/t5/image/serverpage/image-id/51336i706C8E5111EC3479/image-dimensions/474x239?v=v2 "1.jpg")


Answers:
author: Dominic Lagger
body: Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)

Oh thanks, I'm not the only one :)

The same thing happens to me... Even if I click on "See all activity", there are no notifications.

Does anybody else have this problem?


author: Fabienne Gerhard
body: I'm here with you guys, too! Always showing new activity and getting a lot of email notifications - when clicking only getting this

![Bildschirmfoto 2019-04-16 um 17.43.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/51677iB9945D2C87AA9B70/image-dimensions/346x158?v=v2 "Bildschirmfoto 2019-04-16 um 17.43.11.png")

I can only see my badges in my activity feed that which is really sad - missed some interesting topics over summit. Any opportunity to open an ticket for community? [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)


author: Grigory Salnikov
body: Yes, guys, I'm with you.

It's really annoying. I have to look through the recent activity to find the right question.

comments: author: Ollie Guan
body: Same as yours, sometimes I check by email notification


author: Dominic Lagger
body: the recent activity doesn't show me the activity neither.. I have to check my email notification as well.


author: Ollie Guan
body: The problem has been solved


author: Ollie Guan
body: [@Monique vdB](/t5/user/viewprofilepage/user-id/786286)Hi Monique,It seems that many people have encountered this problem. Can you help me check the reason?


author: P_D_ Foerster
body: Same here. Got this error for a while now. Had hoped that Atlassian would fix this without the community having to create an error report but here we go.


Tags: account

community

feedback-forum
Full name
Asked by bleepsandblops:

I've just installed Sourcetree 3, and somehow this automatically creates a profile for me in your "community" with my full name?!

Tried changing it in my Atlassian account, and it hasn't updated on my profile page.

This is really bad form, you should really rethink this.


Answers:
author: Monique vdB
body: [@bleepsandblops](/t5/user/viewprofilepage/user-id/2943397) if you log all the way out of community *and* out of Sourcetree and back in again, your name should update. I'm sorry for the inconvenience of having to do that; we'll look to improve this and thanks for the feedback.


Tags: feedback-forum
My Email ID has been changed. Now I cannot able to log in to Atlassian
Asked by ManojAnand Rajendiran:

I've changed my email id from

\<something\>

To

\<something else\>.

Hence could you please update your systems with my current email id.


Answers:
author: Daniel Eads
body: Hey there!

The Community site uses the info from your account at [id.atlassian.com](https://id.atlassian.com) (display name and email address). After making changes at [id.atlassian.com](https://id.atlassian.com), it takes a log-out and log-in action on Community to get the data to sync across. It looks like for your particular account, the email address is updated to what you want it to be at this point.

I'm going to remove the email addresses from your post so that search bots don't find your email address and spread it all over the internet, potentially subjecting you to spam email.

Cheers,  
Daniel \| Atlassian Support


Tags: account

atlassian-support

uncategorized
Satisfaction Surveys
Asked by Judy Campbell:

I have noticed that we are not sending our satisfaction survey with all of our closed/resolved tickets. Is there a way to ensure we send a survey out with each resolved/closed ticket?


Answers:
author: Walter Buggenhout
body: Hi [@Judy Campbell](/t5/user/viewprofilepage/user-id/5545483),

It might help us if you could elaborate how you noticed this; apart from that, the documentation states:
> When you turn on customer feedback, your service project sends customers a quick survey when their request is resolved.

While the documentation is not really clear on what that means, there's 2 things you might want to check:

* In your ticket workflow, have a look at the transition(s) you have configured to resolve / close a ticket. In the post functions of that transition, the last function in the list raises an event. Have a look if this says *issue resolved*, as this is picked up by Jira's notification mechanism to determine the type of notification to be sent.
* On top of that, the *resolved* date in Jira - the system date that indicates when a ticket was *resolved* - is set when you fill out a value in the *resolution* field. Make sure this is happening too in your bespoke scenarios.

Hope this helps!

comments: author: Nathan Phillips
body: Hello [@Judy Campbell](/t5/user/viewprofilepage/user-id/5545483),

I suggest reviewing the information provided by [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) above.

Although, if you are still in need of assistance just let us know!


Tags: cloud

jira-service-management

jira-service-management-cloud
How Can I send a text to a slack message thread via JIRA automation
Asked by Naseer:

I am using automation and sending messages to JIRA channels where I pick channel from custom filed on jira ticket.

How can I send a message to slack channel under a threaded message. The use is to give update on same tickets action under thread. I have the Chanel name, channel id and message id in a custom field.


Answers:
author: Mikael Sandberg
body: Hi [@Naseer](/t5/user/viewprofilepage/user-id/4560041),

Welcome to Atlassian Community!

You can do this by using the [chat.postMessage](https://api.slack.com/methods/chat.postMessage) endpoint in Slack. It has an argument for the ts value to make the message a reply/thread.


Tags: cloud

cloud-automation

jira-cloud
DKIM record rotation in Atlassian
Asked by Meet Darji:

Hey Folks, I have recently been assigned a task with the DKIM key concept. After reading many articles I gained an understanding of the concept of DKIM protocol.

Have some questions related to DKIM key rotations in Atlassian.

1. Does the Atlassian provide a DKIM key longer than 2048 bits?
2. Does Atlassian Support the key rotation? If supports how we admin can do this activity.

I feel proud of our community for its credibility and helpfulness!?

Thanks in advance!


Answers:
author: Jim Knepley - ReleaseTEAM
body: 2048 bit is the current norm for DKIM keys, and using longer keys risks recipients not being able to validate messages because [the RFC only requires up to 2048 bits](https://datatracker.ietf.org/doc/html/rfc4871#section-3.3.3).

If you configure your domainkey record as a CNAME like they suggest, rotation will be entirely transparent to you. You probably need to ask the support team if they rotate them, and how often, but I don't recall ever being able to trigger rotation.


Tags: atlassian-authors

cloud

jira-administration

jira-cloud
Something Went Wrong Please Try Again Later when Creating a Plan
Asked by vanwalraven_brandon:

I have built a filter that works exactly like I need it to and I tried to build a plan to show the filter results the way my team likes to see it. After naming the plan and adding the filter as the issue source, I hit create and waited. After a couple of minutes the red box popped up in the bottom, left corner of the screen that said "Something went wrong." When I clicked the dropdown arrow to see the details, it said, "Wait a few seconds, then try again. If this keeps happening, let us know at <https://support.atlassian.com/contact>."

This isn't the first time I've run into this. It has actually happened several times and I keep creating tickets for our enterprise Jira administrators who are able to fix the problem. I would like to know if it is something I'm doing wrong or if there is just a bug that only a select few know how to work around.


Answers:
author: Walter Buggenhout
body: Hi [@vanwalraven_brandon](/t5/user/viewprofilepage/user-id/5592083) and welcome to the Community!

First of all, if your enterprise Jira admins are internal to your company (that is not 100% clear to me from your post), I would first of all check with them. If they can fix it, it must be something accessible from your end and it would be very insightful - I would assume - if they could tell you more.

If the administrators you refer to are behind Atlassian support, I would raise a support ticket there, explaining what you did right here. Community largely thrives on people who do not work for Atlassian and don't have access to your environment, so we cannot investigate technically. But since it seems to be a recurring issue, I definitely agree it would be nice if you could find / understand the root cause.

Hope this helps!


Tags: cloud

filters

jira-work-management

jira-work-management-cloud

plans
Modulo de administraci?n de contrase?as
Asked by Manuel Medina Miranda:

El producto Jira Cloud tiene alg?n m?dulo donde se pueda administrar las contrase?as


Answers:
author: Camilo Galleguillos
body: ?Hola Manuel!

No existe un m?dulo de administraci?n de contrase?as directamente en Jira, pero todas las aplicaciones de Atlassian Cloud permiten la configuraci?n de diversos IdP, lo que podr?a resolver tu requerimiento. Puedes ver los detalles en el siguiente art?culo:

<https://support.atlassian.com/provisioning-users/docs/supported-identity-providers/>  

|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-373490121} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

jira-cloud

not-applicable

user-management
Restriction API access
Asked by yassine delil:

Hello,  

For security reasons, we want to restrict API access. Is there an alternative method other then using "authentication API token" in Jira?  
Our goal is to block API access for all users except for generic service accounts. Are there other methods available to enforce secure API access?  

Best regards,


Answers:
author: Jim Knepley - ReleaseTEAM
body: You can disable Personal Access Tokens by setting the system property "-Datlassian.pats.enabled" to false, but...

The REST API will also accept session cookies for authenticated users, and the Jira web application makes those calls as part of normal operation.

This feels like you'll need to put some sort of API firewall in the mix if you want more granular filtering without breaking the experience for users.


Tags: jira-data-center
Create automation task to update the card with a new label if the card was added to the sprint later
Asked by rajul_mehta:

My question is how do I create an automation where if a new userstory/defect/spike is ingested into an existing sprint, I want to add a new label to that card. Is it possible?


Answers:
author: Bill Sheboy
body: Hi [@rajul_mehta](/t5/user/viewprofilepage/user-id/5592053) -- Welcome to the Atlassian Community!

Yes, that is possible.

What have you tried thus far to solve this need? If you have a rule which is not working as expected, please post images of the complete rule and audit log details, and explain what is not working. That will provide context for the community to offer suggestions.

If you have not started a rule yet, I suggest you will need three rules. There are known accuracy problems with the changelog and Sprint field for automation, and thus the rules could be:

* The first rule is triggered on Sprint Started, and will add an indicator (e.g. a label) to all issues in the sprint that *the issue was in the sprint when it started*. This is essentially the same as what Atlassian considers the "committed work" in the sprint for reporting.
* The second rule is triggered on a change to the Sprint field. Then it will use conditions to check if the issue is in an active sprint (i.e., open sprint) and is missing the indicator from the first rule. In that case, add your label for the "scope change".
* The final third rule is triggered by Sprint Completed. This will remove the indicator / label added by the first rule in any issues in the sprint. This helps when an issue is carried over between multiple sprints.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Users cannot select their name in the Form attached to Request type.
Asked by Bassel_Kharwat:

I have created a service desk form for users at our company to submit tickets to. I have the name field linked to the reporter fields in our projects, however when testing with one of my team members, they are unable to find their name when searching, where as when I test I am able to see all users. I'm suspecting a permission issue, but unsure how to solve it.

![Screenshot 2024-09-13 at 11.22.31?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347374i6D044CE6C2A7E80E/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 at 11.22.31?AM.png")![screeny.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347375i9B378EFDE5F543CA/image-size/large?v=v2&px=999 "screeny.jpg")

Thank you!


Answers:
author: John Funk
body: Hi Bassel

Check the project role for Service Desk Team - I suspect you are in this role and the other user is not.


author: pinky_reddy
body: Hi [@Bassel_Kharwat](/t5/user/viewprofilepage/user-id/5574365) can you try checking Modify Reporter access in the permission Scheme.

User might not have access to Modify the reporter.

Let me know if it worked.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to disable the modal that appears when moving all subtasks to done in a board?
Asked by Ben Berriz:

The Scenario:  
In our project our workflow has two different statuses that represent complete. When all the subtasks are moved to done through the board, a modal appears to ask which of the two complete statuses we would like to set on the parent issue.

The Problem:  
The parent issue is already being moved to a different in progress status through automation, so the prompt is redundant if hitting cancel, or breaks our flow if an option is selected.

Is there a way to disable this?

-Thank you


Answers:
author: L?gia Zanchet
body: Hello Ben   

Welcome to our community.  

Please correct me if I misunderstood your problem.

When you are moving the subtask to one of the two options of done statuses in your board, you see the prompt to move the task too like the screenshot below, correct?

![Screenshot_2024-09-19_at_11_15_46.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348185i740C4B87A9D44B3C/image-size/large?v=v2&px=999 "Screenshot_2024-09-19_at_11_15_46.jpg")

I'm afraid we can't disable this prompt message, is a default configuration.  
We do have a feature request for this [JSWCLOUD-17069](https://jira.atlassian.com/browse/JSWCLOUD-17069) that you can vote and subscribe to receive the upcoming updates.  

Thank you.


Tags: cloud

jira-cloud
Section title in edit view
Asked by Chantale Simard:

Hi,

I'm trying to add title to different sections un my issue view screen. Is there any ways we can achieve this ?

Here is an example

![Example.png](/t5/image/serverpage/image-id/347364i57735B45F2AD5801/image-size/large?v=v2&px=999 "Example.png")

Thanks


Answers:
author: pinky_reddy
body: Hi [@Chantale Simard](/t5/user/viewprofilepage/user-id/4719236)

You can try creating separate tabs on Screen as well to hold the fields and Tab can be named as you like. Having all user fields in one and info fields in one, etc.

Ex: People Tab - with Reporter, assignee, etc

Other Info (Tab)- Description, ...

Let me know if that works for you.


author: Valerie Knapp
body: Hi [@Chantale Simard](/t5/user/viewprofilepage/user-id/4719236) , thanks for your question.

There are different ways to do this, one would be with an app like ScriptRunner, using Behaviours to show, for example, different fields or sections, based on the type of issue or other variables. Here is the documentation for this, if you want to take a look <https://docs.adaptavist.com/sr4js/latest/features/behaviours>

Otherwise, you can also modify the field configuration for the project to add some descriptions. It is not going to look as nice, but this is something you can do without an app. Here is the documentation in cloud but it works the same way in server <https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/>

I hope this helps. Please share your feedback if you have questions or doubts.

Cheers


Tags: jira-server

server