youngmon/atlassian-qna huggingface dataset:
NullPointerException after upgrading from Server to DC
Asked by Kaur Joakit:

Hi!

We tried to upgrade our Confluence from Server to DC yesterday evening.

What we did?

1. Update license key to DC

2. Restart Confluence service

3. Login

4. Navigated around, saw that all previously uploaded images/screenshots/attachments were missing from previously created pages. Whilst loading Confluence articles/pages with attachments, DevOps saw bunch of NullPointerException errors in the logs and all images etc appeared as thumbnails in the articles

5. Also some amount of user profile pictures were broken

Could anyone refer what we did wrong or what is the cause of this?

Found URL with similar issue - does this fix help?

[https://confluence.atlassian.com/confkb/confluence-throws-nullpointerexception-when-migrating-attachments-from-database-to-filesystem-933097621.html](https://confluence.atlassian.com/confkb/confluence-throws-nullpointerexception-when-migrating-attachments-from-database-to-filesystem-933097621.html "https://confluence.atlassian.com/confkb/confluence-throws-nullpointerexception-when-migrating-attachments-from-database-to-filesystem-933097621.html")


Answers:
author: Deniz O?uz
body: Did you setup a [shared home directory](https://confluence.atlassian.com/doc/installing-confluence-data-center-203603.html)? I don't think it is much different than Jira and attachments and avatars are loaded from shared home directory.

comments: author: Kaur Joakit
body: We use non-clustered DC, I assume then we do not need to set up any home directory?


author: Deniz O?uz
body: I don't think so. Even if it is one node, you need to setup a shared home and local home directory. It is very easy to add a shared home directory and if you are using one node you can use a local directory you don't need a network share.


author: Kaur Joakit
body: Everything OK now, we set up home directory and I think it helped, thanks!


Tags: confluence-server

server
Add users to 30days trial Standard plan
Asked by Veronika Dvorska:

Hi,

does anybody know steps to upgrade from free plan to trial standard plan? We have now 10 user. What if we want about 10 users more after upgrading? Can I send them invitation during 30 days trial?

And what happens If we decide to not have a Standard plan and we stay in Free plan? What happens with those 10 more users?


Answers:
author: Ang?lica Luz
body: Hello [@Veronika Dvorska](/t5/user/viewprofilepage/user-id/1688463),

Thank you for reaching out to Atlassian Community!

It's possible to upgrade your plan from Free to Standard on Cog icon \> Billing \> Manage subscriptions.

On this page, click on Change and select the Standard plan.

![Screen Shot 2020-12-10 at 16.32.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/121744i54FADBBFFAA0E317/image-dimensions/487x259?v=v2 "Screen Shot 2020-12-10 at 16.32.01.png")

The standard plan allows you to add up to 10,000 users, so yes, you can invite them during the trial.
> And what happens If we decide to not have a Standard plan and we stay in Free plan? What happens with those 10 more users?

You will have to add the payment details, otherwise, your site will be deactivated. The automatic downgrade from Standard to Free only happens if you have 10 licensed users or less. To go back to the Free plan, you will need to remove product access for some users and let only 10 licensed users.
> You're unable to change to a Free plan if:
>
> *More than 10 users have access to the product with the plan* --[Remove product access](https://confluence.atlassian.com/cloud/update-product-access-settings-744721629.html) from users until you're down to 10 before you can change to Free.

* [Manage your bill for Atlassian products](https://confluence.atlassian.com/cloud/manage-your-bill-for-atlassian-products-873871345.html)

Regards,  
Ang?lica


Tags: atl-ca

cloud

confluence-cloud
Regarding Trello Checklist
Asked by Toby Patrick:

I've found that when I have an item as part of a checklist for a card, and then make that item become it's own card there is no link created between the two cards.

I've also found that when a card is linked to another as part of a checklist and you complete that card/task, it doesn't update it's parent task accordingly. When having a large amount of tasks to complete this would mean having to continually and manually update every checklist. Is there a way to have this done automatically or is there no autonomy for these functions?


Answers:
author: Mike
body: Hi Toby,

You're right, currently, neither of those two things happen, and it's not possible to enable that to happen. These are great ideas, though! At the moment, Trello doesn't do much in the way of automation, but I'll definitely let the team know that this is something you're looking for!


Tags: checklist
Merge Trello Accounts OR reclaim handle
Asked by Alap Ghosh:

This might seem like vanity, but I need my original username/handle connected to a personal trello space migrated to my own startup's space. Is there any way I can do this? Maybe connect the two accounts OR delete the old account and reclaim the handle on the new account? I tried the second option but I cannot reclaim my old handle.


Answers:
author: Maarten Cautreels
body: Hi Alap,

There's a guide on the Trello Help platform on this: [Merging and splitting multiple accounts](http://help.trello.com/article/739-merging-multiple-trello-accounts), does that help?

Best,

Maarten

comments: author: Alap Ghosh
body: Trying it right now, Maarten. Thanks so much. And I'm amazed at how quickly this got picked up. Respect!


author: Maarten Cautreels
body: Hi Alap,

Your welcome, if it does work. Would you mind marking my post as an answer? This will help others find the right answer to the same question in the future.

Thanks,

Maarten


author: Alap Ghosh
body: This works perfectly. A few tips to get it to work. If you want to keep the Account A and delete the Account B, while using Account B's handle/username for Account A, then :

1\] Login to Account A. On any board, add Account B's email address as team member. Switch them to admin. LOGOUT!

2\] Login to Account B. On any board, add Account A's email address as a team member. Switch them to admin.

3\] Without logging out, go to the bottom of your own settings page and delete the account. You will get an email. Verify and delete the account.

4\] Login to Account A. Edit yoru profile and change your handle/username to Account B's handle.

5\] Bake cheese cakes.

Thanks Maarten. Marking this as an answer.


author: Alap Ghosh
body: Errr ... how do I mark an answer as correct? :( Sorry. New here.


author: Maarten Cautreels
body: Hi Alap,

No problem, there should be a checkmark next to the answer which says "Accept as solution" when you hover your mouse over it. If you click it, it'll be marked as answer.

![2017-05-08 15_48_34-Clipboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/1000i7413FC60C15E4F5B/image-size/large?v=v2&px=999 "2017-05-08 15_48_34-Clipboard.png")

Best,

Maarten


author: Alap Ghosh
body: :) Done. Thanks for your help, Maarten. Can I give you a rating somewhere?


author: Maarten Cautreels
body: Marking my answer as the solution is all you can/should do!

Thanks


author: DG
body: Hi Maarten, This was very helpful. A follow up question. My account B currently has Trello Gold for getting my team onboarded to Trello but Account A doesn't. Any way to migrate that too or its just going to merge boards and I can reclaim handle but not membership status?

Thanks for your time!!
Flexible board lay outs
Asked by Mark Millhone:

I love bulletin boards - whic is why I got excited by trello. I am a very visual thinker so being able to have a virtual bulletin board to move projects around and sort my ideas is great - except that it doesn't really seem to work that way? I have the "lists" chrome extension but it just gives you a second row of linearally arranged cards. I can't decide to creat a row that's all of my projects off to the right and then have an open space for sorting, etc., does that make sense? Options


Answers:
author: Alexis Robert
body: Hi [@Mark Millhone](/t5/user/viewprofilepage/user-id/1128652),

what I usually do with Trello is arrange my projects by status, like "new", "ongoing", "stalled" as I find it easier to visualize this way.

I would suggest you try to find a way to order your different projects in categories rather than have everything in the same column !

--Alexis


Tags: layout
I want to filter on voted cards in Trello
Asked by Arco Westbroek:

I want to see a list or a filter on all voted cards in Trello. How can I do that?


Answers:
author: hairboat
body: Unfortunately I don't believe this is possible in Trello right now. [Here is a list of search operators](http://help.trello.com/article/808-searching-for-cards-all-boards) - "votes" is not on the list. There may be an app or extension that can do this but nothing I have come across so far. Sorry!
How to keep track my own duty on several projects
Asked by Gary Poon (Defond):

I am an Electronics Engineer, mainly resesponsible for the software development. I have tried different project management tool but I found Trello is really great for software development, because it is simple and clear. As a software developer I do not need very deep detail of the project, which is the job of the project manager. I only need to keep track on the outstanding issue I need to work on. Ususally I am involved in several projects at the same time, Therefore I have several active boards with other developers at the same time, one board for each project/team. However my problem is that I need to know my own duty on all of these boards, so that I can prioritize them. Now I need to open each board seperately, looking for my duty on each board, and then write them down on a different board or paper... However it is waste of time because I need to write the same thing twise (on the project board and on my own ToDo list board), and waste of time because I need to open all the boards and looking for my duty. Is there a way that I can keep track on the outstanding issues on several boards, reading them in one list/screen, so that I can proritize them? If Trello does not have this feature now, I think it will be great to add it.

Thank you.


Answers:
author: Walter Buggenhout
body: Devon Henderson wrote [an article](https://community.atlassian.com/t5/Trello-articles/Effective-ways-to-filter-your-Trello-board/ba-p/579781) about filtering boards (and across boards). There's tips in there that might help you find cross-board cards at least. Prioritising them cross-board is another pair of sleeves, as people might say in my mother tongue.

Just on a side note, as a software developer, I think JIRA Software might cover the needs you describe better. All the features you mention are available there out of the box.
How do I make text label to show on my card?
Asked by Fabio Trastamara:

I need to show my text label to show o my card


Answers:
author: Dennis
body: Hi Fabio! Go to configure board and configure card layout. There you can select fields that should be displayed on your card. Greetings!

comments: author: Dennis
body: Ah sry just just saw trello - my answer applies to JIRA - sry Fabio
adding file attachment to Trello card with the API
Asked by Pieter Feenstra:

I'm developing webapp that saves pictures from a canvas.

Does someone have a example to attach a file to a card with the api.

Attachting a url works but the documentation for a file is not clear to me.

this is the link to the API <https://developers.trello.com/advanced-reference/card#post-1-cards-card-id-or-shortlink-attachments>

thanks!


Answers:
author: bentley
body: I've put together a set of examples that use a number of techniques to attach images to cards. You can view the project here: [https://glitch.com/\~trello-attachments-api](https://glitch.com/~trello-attachments-api)

If there is a use-case not covered or you still have questions, let me know and I'll see if I can update the project.

comments: author: Pieter Feenstra
body: thanks!


author: Pieter Feenstra
body: found my answer here

<http://stackoverflow.com/questions/35824891/how-to-attach-images-to-a-new-trello-card-from-the-js-client-library>


Tags: api
When integrating Trello with Calendar, is it possible to have recurring appearances of a card?
Asked by Mark Millhone:

This is something different from dues dates.

I want to use Trello for collaborative curiculum planning. On the card we would have all information and workflow associated with developing a course - on the calendar view, i want to be able to schedule the course on a weekly basis for an entire semester with all of the card information associated with it. I have seen power ups for Card Repeater and for Trellius and for Google Calendar - haven't been able to see if it really addresses this need. Thanks! M


Answers:
author: sg
body: Hey Mark,

Right now, we don't have the ability to repeat due dates with the card repeater since our due dates are absolute and not relative.

That being said, this is a common request so I'll pass the feedback onto the team!

Steven  
Trello Support


Tags: calendar
Is it possible to pause notifications for a team on a board?
Asked by Kathy Kosinski:

We are looking to clean up a board and move unarchived cards to another board where we will unarchive them. Is there a way to do this without spamming everyone on the team/subscribed to the board?


Answers:
author: Torben_trello
body: If users are subscribed to the entire board they will receive a notification. Unfortunately we do not have a way to pause them. I woudl recommend having the user unsubscribe from the board and then re-subscribe after all cards are un-archived and moved.


Tags: notification
Can I change the name of a card using Trello for Slack
Asked by Clint Doyle:

is the a /trello command I can use in Slack to change the title of a card? Even if it is only the last created?


Answers:
author: Maarten Cautreels
body: Hi Clint,

As far as I can see in the documentation it's unfortunately not possible (yet).

But since I'm at AtlasCamp at the moment and joining a talk about Trello Power-Ups in a few minutes and I'll ask the speaker.

Best,

Maarten


Tags: slack
Is it possible to have the same card appear in multiple lists / boards?
Asked by Mark Millhone:

This is something different from just copying a card - which I know is easy.

I want to have the same card appear on multiple lists and boards and, when changes are made in one occurence of the card, the changes are automatically reflected in all other occurences of the card. Make sense?


Answers:
author: Sam Hall
body: Hi Mark - is the question about Trello or JIRA?

comments: author: Sam Hall
body: Based on [your other question](/t5/Trello-questions/When-integrating-Trello-with-Calendar-is-it-possible-to-have/qaq-p/583625), I'm guessing Trello so will tag this question approriately. Please comment if I got it wrong tho!


author: Mark Millhone
body: Yes - Trello - thanks!


author: S N
body: I'd like to be able to do this also - it would save me a lot of time


author: Daniel Ayala
body: Me too!!

Please Do this!


Tags: card

workflow
Is it possible to sort numerical cards in Trello?
Asked by Mike Silva:

We assign a # to each Trello card as it relates to a process. Is it possible to sort a list of cards in Trello??


Answers:
author: Torben_trello
body: While we do not offer any sorting capabilities, if you are using Chrome, check out this 3rd party extension that might help with sorting your cards: <https://chrome.google.com/webstore/detail/ultimello-the-features-pa/hahbfgjfimnmogoinnenhheepfcphnmm>
Trello: List Height (not width) - how to change?
Asked by Chris Williams:

Seems like list height is fixed, and when more cards are added you can only scroll to see them? Is there are way to either set list height to be greater or to expand down to bottom of browser window?

Or even better to automatically expand/contract based on window size and whether a list has been added below it?

See image.

Thanks

![screenshot-trello.com-2017-05-03-11-55-30.png](/t5/image/serverpage/image-id/886i3A326461F4557E76/image-size/large?v=v2&px=999 "screenshot-trello.com-2017-05-03-11-55-30.png")


Answers:
author: FVMA
body: Hello Steven, did you pass the feature request to your team ?


author: sg
body: Hey Chris,

That feature isn't available but I'll pass that feature request onto the team!

Steven  
Trello Support
Adding cards and lists
Asked by Sue Sakai:

There is no "add list" or "add card" button. I've tried different browsers and computers and I still don't have this option. I also have admin permissions. Using a MAC, but I also tried it on a PC. The help guides says you can double click on any open space in the board to add a list, but nothing happens.


Answers:
author: Torben_trello
body: Are you a member of the board that you wish to collaborate on? It sounds that you are a member of the team that the board is part of but not a member of the board itself.

More information is available here: <http://help.trello.com/article/717-adding-people-to-a-board>


Tags: card

list
How to move card to other position via keyboard?
Asked by Eugene Zhlobo:

I mean this flow:

1. Focus a card
2. Press \<E\>
3. Move focus to "Move" link by pressing \<Tab\>
4. Press \<Enter\>
5. Try to focus on the fields inside

It doesn't work for opened cards too. Do you know how to solve my problem?


Answers:
author: sg
body: Hey Eugene,

Right now that particularshortcut is only available when you're hovering your mouse over a card on the board view.

I'd recommend using the move button on the back of the card instead.

Steven  
Trello Support

comments: author: Eugene Zhlobo
body: Thanks for reply. Actually I can't move cards via opened card too.


Tags: accessibility

card

keyboard-shortcut
Quick way to make boards in team sections
Asked by Bio Bob:

I am making a large list of boards that i can then add lists etc to later once I am finished with my list of boards.

When I make a board it automatically opens the page to start adding a list and I have to keep going back each time.

Is there a way to make a large selection of boards without them opening each time?


Answers:
author: sg
body: Hey Bob,

The easiest way would be to automate the board creation through the API. If you have developer resources, I would recommend that approach.

I'll pass your feedback onto the team about this though!

Steven  
Trello Support


Tags: board
Email alert when creating a card
Asked by Christopher Wong:

Hi,

I know trello has the function to create a card using email but is there a way to send an email when a card is created in trello?

When I create a card and assign a member, is there a way to email the member that there is a new card assigned to him/her?


Answers:
author: Torben_trello
body: When a user is added to a card he will receive a notification. The email notifcations can however be only controlled by the user itself.

To receive an email upon card creation, I would recommend for the user to subscribe to the list or the board that the card is created in. This way, the user will be notified of a new card.

More information is here: <http://help.trello.com/article/793-receiving-trello-notifications>
Creating a Team - name reverts to email in Chrome
Asked by Alyson Wilson:

Hi

I noticed recently that whenever I created a team - either from a board, or from the home page once I click "Create" in Chrome the name reverts to my email address, despite having put a name in. I tried it in Edge and it was fine - retains the name I entered.

I did a search and couldn't find this as a logged bug.

Steps:

1. Whilst in Google Chrome, (using PC on Windows 10) click + button next to name and choose 'Create a Team' (or click the Trello icon to go to Home page, scroll to bottom of page and click the icon 'Create a Team'.
2. Enter, example 'Essex Uni Trello Training'
3. Click Create.
4. Page with the 4 tabs appears (Boards, Members, Settings, Business Class) and name of team has reverted to my@emailaddress.co.uk

If the process is repeated in Edge, then 'Essex Uni Trello Training' is retained.

Thanks


Answers:
author: Torben_trello
body: Can you try if the same issue occurs when using the incognito mode of Chrome?

comments: author: Alyson Wilson
body: Hi - interesting - it works fine in Incognito!


Tags: bug

chrome

ms-edge

team
Trello Slack alerts on due date expiring
Asked by diogonunes:

Is there any integration/config/way that allows Trello to post on a Slack Channel, when a card's due date finishes in 24h?

Example:

![Screen Shot 2017-05-02 at 17.33.21.png](/t5/image/serverpage/image-id/865i7F90503F0D22E76B/image-size/large?v=v2&px=999 "Screen Shot 2017-05-02 at 17.33.21.png")


Answers:
author: sg
body: Hey Diogo,

There's not a native way to do this with the current Slack/Trello integration, but I'll pass the feedback onto the team!

You may be interested in checking out a tool like Zapier.com though. They may have a way you can automate Slack notifications from Trello.

Steven  
Trello Support

comments: author: Angelo Giungato
body: Some news about it?

I'm interested, too.

Thanks


author: Jason
body: Hi Steven, any update on this? or at least making the Trello due date available through API, so that we can use services like IFTTT or Zapier to do this.


author: Eric Romrell
body: I'm super interested as well


Tags: integration

notification

slack
Can our SalesforceIQ account work for the Salesforce Power-Up?
Asked by Rae R:

Hi! We only have a SalesforceIQ account (not a Salesforce account) - would the Trello Salesforce Power-Up still work with our Salesforce IQ account? Thanks!


Answers:
author: sg
body: Hey Rae,

At the moment, the Salesforce Power-Up will only work with the Enterprise, Unlimited, Developer, and Performance tiers.

Steven  
Trello Support


Tags: power-up

salesforce
Can you add just selected users to Confluence, on a free plan?
Asked by Kamilla:

Hey

We would like to try Confluence, wether it fits our needs or not. We have started our 30 days free trial for limited number of users (10).

We wanted to add just the relevant users to this 30 days trial, we already have around 20 users in Atlassian Jira.

I was about to add 4-5 users to the Confluence but it says, we have reached the limit already. I don't understand how could we have reached the limit, while we haven't added any users yet.

What is problem, why can't I add and remove users on Confluence on a free plan?

Thanks in advance!


Answers:
author: Walter Buggenhout
body: Hi [@Kamilla](/t5/user/viewprofilepage/user-id/3678824),

Maybe some users got added automatically because the setting *Add new users to Confluence* is set to **On** by default.

Navigate to **People \> Search for People and Teams** and click **Manage Users** at the top of the page there.

You should end up in Atlassian Admin like that. Filter the list of users to show all Confluence users and check if there's any you don't want to give access.

![Screenshot 2020-12-08 at 13.44.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/121335i6AECE57723AB3B61/image-dimensions/590x110?v=v2 "Screenshot 2020-12-08 at 13.44.01.png")

Also, from the left hand side navigation check **Product access**. It has a slider that allows you to add new users automatically AND you can see a couple of groups which have access to Confluence as well.

![Screenshot 2020-12-08 at 13.45.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/121336i234250CEF068927F/image-dimensions/578x254?v=v2 "Screenshot 2020-12-08 at 13.45.06.png")

Group membership here may affect your user count as well.


Tags: cloud

confluence-cloud

user-management