youngmon/atlassian-qna huggingface dataset:
Another account
Asked by cobaltbikes:

Hi, I have an account that I used to log-in with my username that I can not recover. Can you help me with that?


Answers:
author: Theodora Boudale
body: Hi [@cobaltbikes](/t5/user/viewprofilepage/user-id/5356663) and welcome to the community!

Username login was disabled in Bitbucket Cloud several years ago. Login to the website is only possible with the primary email of a Bitbucket account.

If you remember the account's primary email address, you can request a password reset email via this link:

* <https://id.atlassian.com/login/resetpassword>

If you don't remember the email but you remember the username of the account and you have an app password for this account that has at least **Account: Read** permissions, you can use the following API endpoint to get the email address associated with this user:

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-users/#api-user-emails-get>

Example call:

```
curl -u Bitbucket_Username:App_Password -X GET -H "Content-Type: application/json" https://api.bitbucket.org/2.0/user/emails
```

If there are email aliases in your account they will be returned as well, but the field **is_primary** will indicate the primary email of the account. Please note that the API call requires an app password for authentication and not the account's password, as we have deprecated the use of account passwords for API.

If you don't have an app password for that account, then I would suggest trying to log in to <https://bitbucket.org/> from browser with any of the email addresses you own, and see if any of them logs you into the correct account. Please note that if you get asked to give a username and create a new account after logging in with a certain email, this means that there is no Bitbucket Cloud account with that email as primary, so you can skip that email from the process.

The Bitbucket Cloud support team cannot share the email addresses of an account if you are reaching out from an email that is not associated with said account.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Unable to manage workspace
Asked by Pat Deman:

Hi,

I'm not able to manage an existing workspace. This workspace was created by a former colleague. I am admin for my company and want to be able to gain access to this space as soon as possible.


Answers:
author: Syahrul
body: G'day, [@Pat Deman](/t5/user/viewprofilepage/user-id/4091485)

Only the workspace administrator has the authority to grant you administrative permissions. I recommend reaching out to your previous team to assist in providing you with administrative access.

Regards,  
Syahrul

comments: author: Pat Deman
body: Hi Syahrul,

That is the main issue. The workspace administrator is not longer reachable.


author: Syahrul
body: Hi [@Pat Deman](/t5/user/viewprofilepage/user-id/4091485)

Atlassian is not in a position to resolve disputes between independent parties or grant unauthorized access to content not registered under your name. If you would like access to another user's account or data, you will need to obtain that user's permission by reaching out to them. Or provide us with a valid court order directing Atlassian to grant you the access you seek.

To protect our customers' rights, we scrutinize all requests, including court orders, to ensure that they comply with the law. Please note that Atlassian is not able to provide you with any legal advice regarding what constitutes a valid court order.

To familiarize yourself with Atlassian terms of service please refer to [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service).

Regards,  
Syahrul


author: Pat Deman
body: Hi Syahrul,

I do understand for the 100% your reaction/opinion. As already mentioned I am not in the possibility of reaching my developper who initialy setup this workspace due to mental health issues. Being org admin for the current Atlassian products we are currently using does not prove that I'm in the position to ask for granting rights for the code my developper stored on Bitbucket after all.

I'm afraid that the only solution will be to setup a new workspace and migrating all our code?


author: Syahrul
body: Hi [@Pat Deman](/t5/user/viewprofilepage/user-id/4091485)

Absolutely, that's one of the viable options if you can clone the repository.

Alternatively, you could consider recreating the admin email, provided you can access the email domain. Once you've done this, you can request a password reset and log into the user account, grant admin access to your account, and then remove the old admin.

I hope this helps!

Regards,  
Syahrul


author: Pat Deman
body: I will try the admin recreation-way. Would it be possible to send me the email which was used for the admin? There were several in use for that user. Plz sent this by PM

Grtz

P@


Tags: bitbucket-cloud

cloud
Problem to deploy Azure static web apps
Asked by Juan Daniel SANTANA:

Hi everyone,

I made a ***bitbucket-pipelines.ym*** l to deploy a React app to Azure static web apps and it fail when try to get a variable API_TOKEN from ***$deployment_token*** added previously.

I made several test even paste directly the value and it not work.

Other users report to the same issue:

<https://github.com/Azure/static-web-apps/issues/1314>

<https://github.com/Azure/static-web-apps/issues/1309>

Thanks in advance

Here my pipelines:

```
image: node:18

pipelines:
  default:
   - step:
       name: Build
       caches:
         - node
       script:
         - npm install
         - npm run lint
         - npm run build
   - step:
     name: Deploy to baamer.treegram.fr
     deployment: develop
     script:
       - pipe: microsoft/azure-static-web-apps-deploy:main
         variables:
           APP_LOCATION: '$BITBUCKET_CLONE_DIR'
           OUTPUT_LOCATION: '$BITBUCKET_CLONE_DIR/dist'
           SKIP_APP_BUILD: 'true'
           API_TOKEN: $deployment_token
```


Answers:
author: Igor Stoyanov
body: Hi [@Juan Daniel SANTANA](/t5/user/viewprofilepage/user-id/5356548) . This pipe supported by Microsoft team, and seems like they stopped to maintain it:

This sample is provided "as is" and is not supported. Likewise, no commitments are made as to its longevity or maintenance. To discuss this sample with other users, please visit the Azure DevOps Services section of the Microsoft Developer Community: <https://developercommunity.visualstudio.com/spaces/21/index.html>.

Regards, Igor


author: Juan Daniel SANTANA
body: ![pipelines error.png](https://community.atlassian.com/t5/image/serverpage/image-id/290032iDA391FFE738741F6/image-size/large?v=v2&px=999 "pipelines error.png")


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
BitBucket Server Ending?
Asked by Oscar Chang:

Hello,

I found this article saying that BitBucket is ending support.

[https://github.blog/2023-10-17-the-clock-is-ticking-atlassians-support-for-bitbucket-server-ends-on-february-15-2024/#:\~:text=Enterprise-,The%20clock%20is%20ticking%3A%20Atlassian's%20support%20for%20Bitbucket%20Server%20ends,you%20can%20move%20to%20GitHub](https://github.blog/2023-10-17-the-clock-is-ticking-atlassians-support-for-bitbucket-server-ends-on-february-15-2024/#:~:text=Enterprise-,The%20clock%20is%20ticking%3A%20Atlassian's%20support%20for%20Bitbucket%20Server%20ends,you%20can%20move%20to%20GitHub).

Is this true? Does this mean I need to migrate to a different VCS to have support from the platform?

Best,

Oscar


Answers:
author: Dave Parrish _Atlassian_
body: Hi [@Oscar Chang](/t5/user/viewprofilepage/user-id/2876644) ? it's Dave from the Bitbucket team. As [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) mentions, with Bitbucket Server reaching its EOL, you have the option of moving to either Bitbucket Cloud or Bitbucket Data Center.

Here's the migration guide for Server \> Cloud:  
<https://www.atlassian.com/migration/resources/bitbucket-migration-assistant>

And here's the upgrade guide from Server \> Data Center:  
<https://confluence.atlassian.com/bitbucketserver/upgrade-from-bitbucket-server-to-bitbucket-data-center-996641211.html>

comments: author: Matt Adasczik
body: Will Bitbucket Server continue to run perpetually after EOL and license expiration? I'm aware that we will not receive bug fixes and security patches after EOL. Currently running Bitbucket v7.21.18 on windows.


author: Robert Wen_ReleaseTEAM_
body: Hello [@Matt Adasczik](/t5/user/viewprofilepage/user-id/5374517) ! Welcome to the Atlassian Community!

Yes, Server licenses are perpetual and will allow you to run your Bitbucket Server.

The EOL affects maintenance agreements, which prevent you from receiving new versions and security updates.


author: Robert Wen_ReleaseTEAM_
body: Oscar,

Only Bitbucket Server is reaching End of Life in February.

If you're on Bitbucket Data Center (still on-prem) or Bitbucket Cloud (SaaS solution), you should be set.


Tags: bitbucket-cloud

cloud
when i want to push the code on remote working library.
Asked by Nirmal:

\> git push origin vendorFormArchive2:vendorFormArchive2

\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
\[ALERT\] Your push failed because the account 'momkidcare' has exceeded its  
\[ALERT\] user limit and this repository is restricted to read-only access.  
\[ALERT\] To restore write access, ask an account administrator to upgrade their plan.  
\[ALERT\] For more info:  
\[ALERT\] <https://confluence.atlassian.com/x/MAFgDQ>  
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  

fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.


Answers:
author: Syahrul
body: G'day, [@Nirmal](/t5/user/viewprofilepage/user-id/5356279)

As announced in our [Blog post](https://bitbucket.org/blog/billing-model-change) , Bitbucket cloud has changed our billing model. In this new model, any user that is a member of a workspace, regardless of their content access , is counted towards the billable users.

If you need to reduce the number of users within your workspace, please go to :

**Workspace Settings** \> **User Directory** \> use action under **Activity** row to remove any users that no longer need to be part of a workspace.

For workspaces on **Free** plan, your number of workspace members should not exceed 5.

Alternatively, you may upgrade your plan to a paid plan to be able to collaborate with a larger number of teammates. For more information please refer to [![](https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/favicon.png)Manage your plan and billing \| Bitbucket Cloud \| Atlassian Support](https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/)

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Bitbucket pipeline: Owner of cloned files/dirs is root
Asked by Marcus:

Unfortunately the things that get cloned during a bitbucket pipeline are owned by root. Even if you set the run-as-user directive this is still the case. The only thing that changes when setting this directive is that the cached directories are owned by the defined user.

This is a problem on our use case, because we start a container within this container, where the user is not root. And we share the volume with this container, so we have a permission problem there.


Answers:
author: Theodora Boudale
body: Hi Morgus,

You can add in your yml file a command to change the owner and group of the files in the build container's clone directory.

For example, if you want to change the owner to pipelines user and group to pipelines, you can execute the command:

```
sudo chown -R pipelines:pipelines /opt/atlassian/pipelines/agent/build
```

Does this work for you?

Kind regards,  
Theodora

comments: author: Marcus
body: This worked thank you. But it doesn't feel like this is good practice. For me it would make more sense, if one could define which user should own the files in the build. Similar to the **run-as-user** command for the image.


author: Theodora Boudale
body: Hi Marcus,

You are very welcome and thank you for the feedback. I can create a feature request for what you are asking, for our development team to consider. Please feel free to let me know if you'd like me to proceed with that.

Kind regards,  
Theodora


author: Marcus
body: Yes, please proceed with that.


author: Theodora Boudale
body: Hi Marcus,

I went ahead and created a feature request here:

* <https://jira.atlassian.com/browse/BCLOUD-23217>

I would suggest adding your vote to that feature request (by selecting the **Vote for this issue** link) as the number of votes helps the development team and product managers better understand the demand for features. You are more than welcome to leave any feedback, and you can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

Implementation of new features is done as per our policy [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) and any updates will be posted in the feature request.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
My plan gets changes automatically from standard to free
Asked by Pau Minoves:

This obviously gives some of my developers without access. It happens outside of the billing cycle, so it doesn't seem to be payment-related. There is no payment error either in any case.

It has happened twice in the last 24 hours. Attached is the only notification we received.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/289963i648FF60D6BB0EDB7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Theodora Boudale
body: Hi Pau and welcome to the community!

I can see in our system that your workspace's plan was downgraded to Free because there was a problem processing the payment with the credit card on file. I can see that a new credit card was added a few days ago. If you want to figure out what the issue was with the previous one, you will need to contact the credit card provider.

In these cases, an email is sent to the email address that is listed as **Billing contact** for the workspace in <https://my.atlassian.com/>. If you are not sure who that is, you can create a ticket with our Customer Advocate team and

* ask them to provide you with the name and email address of the billing contact
* ask if you can be added as billing contact since you are a workspace admin

I cannot share names and email addresses here, as it is a public forum.

You can create a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Billing, payments, and pricing", in "Select a topic" select "Problems with a payment or credit card". Please make sure to provide in the ticket description the URL of the Bitbucket workspace you are having issues with.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


author: geeth
body: Yes, this is true. this happened to us too. I saw the logs and nobody is changing our plan. It was done automatically by BItbucket I guess. Then I changed back to standard and then after a few hours, again automatically moved to a free plan. I still don't have a clue what is happening.

Maybe this one is occurring this due to this or not IDK: <https://bitbucket.org/blog/billing-model-change>

Please let me know if you got a fix for this.

comments: author: Theodora Boudale
body: Hi [@geeth](/t5/user/viewprofilepage/user-id/5356861) and welcome to the community!

The Bitbucket account with the same email as the community account you used to make this post is an admin of a workspace on the Free plan. I don't see that this workspace was ever on a paid plan or a credit card on file for this workspace. If this issue concerns a workspace that you access with a different email address, please reach out to our Customer Advocate team following the steps I provided in my answer above.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Unable to push the code to BitBucket repository
Asked by Shaik Mahammadismail:

Hi Team,

We have a new workspace named **Finvi_CoreLAKE** and created repositories under the new workspace. We have upgrade the BitBucket plan to Standard as multiple developers and other team needed access to this workspace. But when we are trying to provide repository access to developers, Developers are facing the below issue while pushing the code. Kindly check this issue and do the needful.  

<br />

<br />

**Error:
remote: \[ALERT\] Your push failed because the account 'finvi-corelake' has exceeded its
remote: \[ALERT\] user limit and this repository is restricted to read-only access.
remote: \[ALERT\] To restore write access, ask an account administrator to upgrade their plan.
remote: \[ALERT\] For more info:
remote: \[ALERT\] <https://confluence.atlassian.com/x/MAFgDQ>
remote: \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
fatal: unable to access '[https://bitbucket.org/finvi-corelake/ui_backend.git/':](https://bitbucket.org/finvi-corelake/ui_backend.git/%27:) The requested URL returned error: 402**


Answers:
author: Syahrul
body: G'day [@Shaik Mahammadismail](/t5/user/viewprofilepage/user-id/5040880)

As announced in our [Blog post](https://bitbucket.org/blog/billing-model-change) , Bitbucket cloud has changed our billing model. In this new model, any user that is a member of a workspace, regardless of their content access , is counted towards the billable users.

If you need to reduce the number of users within your workspace, please go to :

**Workspace Settings** \> **User Directory** \> use action under **Activity** row to remove any users that no longer need to be part of a workspace.

For workspaces on **Free** plan, your number of workspace members should not exceed 5.

Alternatively, you may upgrade your plan to a paid plan to be able to collaborate with a larger number of teammates. For more information please refer to [![](https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/favicon.png)Manage your plan and billing \| Bitbucket Cloud \| Atlassian Support](https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/)

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Assistance Required for Signing into a Bitbucket Account with Inaccessible Email
Asked by mk-riken:

I am in need of some advice regarding an issue I'm facing with one of my multiple Bitbucket accounts. I am currently unable to sign in to this particular account because the registered email address associated with it is no longer active, and I am unable to receive any emails at that address. Consequently, I am locked out and cannot log in.

Could anyone provide guidance or a method for regaining access to my Bitbucket account under these circumstances?


Answers:
author: Syahrul
body: G'day, [@mk-riken](/t5/user/viewprofilepage/user-id/5356214)

Welcome to the community!

In this case, there is no other workaround available. You'll have to regain access to the email to request a password reset or remember your previous password to log in to the account. If you can log in, then follow our guide below to change the email address:

[Change Atlassian account email address](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html)

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Are there snapshots of the svn repo?
Asked by Seiji Okamoto:

I'm wanting to fix the structure of our svn repo by removing an extra folder layer, however I want to make sure I can recover if something goes wrong.

Currently, our repo looks like this:  
trunk  
\|--Project  
\| \|--index.php  
\| \\--\<more stuff\>   
\|--Empty Folder  
\\--Duplicate Folder

I'd like to change it to this:  
trunk  
\|--index.php  
\\--\<more stuff\>

If there are snapshots, how can I restore it if necessary?


Answers:
author: LucasA
body: Hi,

You can perform a full SVN dump by yourself, using Fisheye Backup Manager (<https://confluence.atlassian.com/display/AOD/Exporting+FishEye+and+Crucible+data>)

Lucas Lima

Atlassian Support


Tags: cloud

fisheye-crucible-svn-ondemand
Sql Server collation for Crucible
Asked by Michael Mulvogue:

I have read in the Crucible doco that when using SQL Server the database needs to have case sensitive collation, specifically Latin1_General_CS_AS

But does Crucible require that the same collation be set for the entire sql server instance? Or can the server collation be different?

For example will having a tempdb with a case insensitive collation cause problems?


Answers:
author: Renjith Pillai
body: It is not needed for the entire SQL server instance, it is needed only for the database that you are creating for Crucible.


author: JohnA
body: Hi Michael,  

I was doing some research into this issue for you and I've found that Crucible should indeed be using a Case Sensitive collation schema, (specifically Latin1_General_CS_AS), as stated in this document: [https://confluence.atlassian.com/display/CRUCIBLE/Migrating+to+SQL+Server#MigratingtoSQLServer-Step1.InstallandCreateanSQLServerDatabase
In](https://confluence.atlassian.com/display/CRUCIBLE/Migrating+to+SQL+Server#MigratingtoSQLServer-Step1.InstallandCreateanSQLServerDatabase%3Cbr%3E%3Cbr%3EIn) fact it seems that this knowledge base article also describes one of the problems you can expereince from having a case insensitive schema configured, so I would strongly advise you to use the suggested schema: [https://confluence.atlassian.com/display/FISHKB/SQLServer+DB+is+using+a+collation+which+is+not+case+sensitive
All](https://confluence.atlassian.com/display/FISHKB/SQLServer+DB+is+using+a+collation+which+is+not+case+sensitive%3Cbr%3E%3Cbr%3EAll) the best,  
John

comments: author: Michael Mulvogue
body: Thanks for the quick response John.  

I think my question was a little unclear though, i saw in the doco that the Crucible/Fisheye *database* needs case sensitive collation. But my question was whether or the entire sql server instance needs case sensitive collation as well.   
For example I know that having a different collations between your database and tempdb can cause problems if using temp tables.  
Will update the question to try to make this clearer.
fisheye - subversion security
Asked by tzigone:

Hi,

How and where does Fisheye keep Subversion user name and password? It is not preferred that one user logs in to Subversion and access code base in case user name and password are revealed.

How does Fisheye deal with security issues in general?

Thanks,


Answers:
author: Felipe Kraemer
body: Hi Burcu,

FishEye stores repository configuration information, such as username and password, in *\<FishEye_Home_Directory\>/config.xml* . This is a sample SVN configuration found in *config.xml*:

```
<repository name="SVN" description="This is a sample SVN repo" store-diff="true" enabled="true">   <svn url="file:///C:/Repositories/SVN" path="" follow-base="false" initial-import="none">      <symbolic auto-rules="true"/>      <auth username="the_repo_user_name" password="the_repo_user_pwd"/>   </svn>   <linker/>   <security use-defaults="true" allow-anon="false" allow-logged-in="false" allow-anon-write="false" allow-logged-in-write="false">      <required-groups/>	  <required-write-groups/>   </security></repository>
```

Cheers,  
Felipe Kraemer


author: Mohant
body: Are there any way to get repository user from crowd or store password as encrypted?

comments: author: tzigone
body: Hi,

Our goal is to make this file super secure. Even if someone reaches the machine that this file is kept in, s/he won't be able to read the user name/password.

We are intending to use Crowd in near future. Can Crowd be a solution for this, in general what are our options to hide user name and password information ?

Thanks,