youngmon/atlassian-qna huggingface dataset:
no Shortcuts Section in Confluence Cloud Space Sidebar
Asked by Andreas Die?ner:

Hello,

in some spaces there is a shortcuts section. other spaces dont have it. I cant find a way to activate it.

![Screenshot 2023-07-06 at 09.52.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/267073i56CDC54A21C13AA1/image-size/large?v=v2&px=999 "Screenshot 2023-07-06 at 09.52.45.png")![Screenshot 2023-07-06 at 09.53.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/267074i1696199EE0A2C856/image-size/large?v=v2&px=999 "Screenshot 2023-07-06 at 09.53.10.png")


Answers:
author: Barbara Szczesniak
body: Hi [@Andreas Die?ner](/t5/user/viewprofilepage/user-id/4241020) In your screenshot, there is a **+** next to **Shortcuts**. You can click that to add a shortcut.

comments: author: Andreas Die?ner
body: Hello Barbara, yes I added two screenshots from two different spaces. One space has the shortcuts section. This is all fine. The other space does not have one and I dont know why not. Screenshots are not ideal ;-)


author: Kishan Sharma
body: Hi [@Andreas Die?ner](/t5/user/viewprofilepage/user-id/4241020)

The shortcuts are added by the space administrators. Do you have space admin access on the other spaces where you don't see shortcuts?

comments: author: Andreas Die?ner
body: yes, Im an "all-access-admin"


author: Kishan Sharma
body: Thanks for confirming Andreas, do you know when this space was created and if it was created based on any template ?


author: Andreas Die?ner
body: Hello Kishan,

i randomly browsed through some of our Spaces and some do and others don't have the "Shortcuts" Section in the Sidebar. However I dont see any pattern by creation date or Template. I have new (2022,2023) and old Spaces (2018 and further) with Shortcuts and without Shortcuts.

I checked all possible settings (at least I think so). But I have no clue.


author: Hartable Solutions
body: Hello I'm having the same issue where is shortcuts supposed to be for space administrators activate?

![2023-07-07 22_39_01-Sidebar Configuration - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/267602iC4B99995234373C3/image-size/large?v=v2&px=999 "2023-07-07 22_39_01-Sidebar Configuration - Confluence.png")


author: Kishan Sharma
body: Hi [@Andreas Die?ner](/t5/user/viewprofilepage/user-id/4241020) Thank you for checking and confirming. Not sure how can I replicate this to give you a concrete answer. I would suggest raising a [support ticket with Atlassian](https://support.atlassian.com/contact/) to troubleshoot this. Please also post the solution here once you get the reply/fix from them.


Tags: cloud

confluence-cloud
How do I change my annual subscription to monthly?
Asked by Admin:

By mistake we changed to annual subscription and now we do not know how to change it to monthly, I need urgent help


Answers:
author: Alex W
body: Hey [@Admin](/t5/user/viewprofilepage/user-id/4980063) - we don't support billing issues over the Community. Please raise a billing ticket with Trello Support at <https://trello.com/contact>
How can i change my Profile picture?
Asked by GamerDude -:

I dont know, where i can change my Profile picture.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@GamerDude -](/t5/user/viewprofilepage/user-id/5066505) and welcome to the community,

Please take a look here <https://support.atlassian.com/trello/docs/changing-your-profile-picture-avatar/>

comments: author: Alex Koxaras _Relational_
body: Hi [@GamerDude -](/t5/user/viewprofilepage/user-id/5066505)

Did my answer solved your question? If yes, kindly mark it as accepted in order to help others. Thank you!
Do archived boards affect the number of active boards on a free account?
Asked by Lisa Raymond_ Visibly Media:

My client uses Trello and is curious if, under his free account, would an archived board free up the number of active boards so he doesn't breach the 10 limit?


Answers:
author: Cody C.
body: Yes indeed!

A free Workspace can have 10 open boards at any given time. Archiving one of those 10 boards would open up a slot to create a new one. If an archived board needs to be accessed, you could archive one of the 10 open boards, review its content, then archive it again.

We also call an archived board a "closed" board - for a bit more detail on reopening closed boards, check out this article over on our help center: <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

Note that *deleting* a board cannot be undone, so make sure you're closing/archiving the board and not deleting it permanently: <https://support.atlassian.com/trello/docs/closing-a-board/>

comments: author: Lisa Raymond_ Visibly Media
body: Hi, Cody, perfect! Thank you for helping clear that up for me, I appreciate it!
????? ?????????????? ??????? ?????? ssrd@gmx.us ? ????????? ??? ???????????? ?????????? ??????? tre
Asked by ?????????:

????? ?????????????? ??????? ?????? ssrd@gmx.us ? ????????? ??? ???????????? ?????????? ??????? trello


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There is no "lock" on an Atlassian account, except for the ban Atlassian can use here in the Community when an account is being abusive (creating spam is the main reason accounts get banned)

However, You may be being affected by Atlassian's sanctions against Russia as a response to the illegal invasion of Ukraine - if your organisation is sanctioned, you won't be able to use Trello or other Atlassian services.

-----

????? ?????????? ? ?????????? Atlassian!

? ??????? ?????? Atlassian ??? \<\<??????????\>\>, ?? ??????????? ????, ??????? Atlassian ????? ???????????? ?????, ? ??????????, ????? ??????? ?????? ???????? ?????????????? (???????? ????? ???????? ???????? ???????? ?????????? ??????? ???????).

?????? ?? ??? ????? ???????? ??????? Atlassian ?????? ?????? ? ????? ?? ?????????? ????????? ? ??????? --- ???? ???? ??????????? ??????? ??? ???????, ?? ?? ??????? ???????????? Trello ??? ?????? ??????? Atlassian.
I can't use my entire account
Asked by ??:

I can't use the board I used to log in with my username

How can I use the username login I used before?

If not, is there a way to find the board I used before?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@??](/t5/user/viewprofilepage/user-id/5066097) and welcome to the community,

First thing's first: If you have a lot of time to login with your atlassian account, then most likely this account can be deactivated or deleted. Same thing happens to your workspace as well. Read more here: <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/> and <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>

How long before was the last time you login?

If you can't remember the username you have to remember at least the email with which you created the account. Then you can begin the "forget password" and reclaim you account.

comments: author: Alex Koxaras _Relational_
body: Hi [@??](/t5/user/viewprofilepage/user-id/5066097)

Was my answer helpful to you? If yes, kindly consider marking it as accepted in order to help others. Thank you!
Don `t come in
Asked by ???????? ?????????:

```
Failed to create your account. possibly due to technical failures or with the networ
```

![61118580-6BA5-46F7-A553-8A685F54AF46.png](https://community.atlassian.com/t5/image/serverpage/image-id/223157iE4498CCCB4CC9C83/image-size/large?v=v2&px=999 "61118580-6BA5-46F7-A553-8A685F54AF46.png")


Answers:
author: Alex Koxaras _Relational_
body: HI [@???????? ?????????](/t5/user/viewprofilepage/user-id/5066093) and welcome to the community,

If you are from Russia, then most probably this prohibition is active for you <https://support.atlassian.com/trello/docs/sanctioned-countries/>

comments: author: Alex Koxaras _Relational_
body: Hi [@???????? ?????????](/t5/user/viewprofilepage/user-id/5066093)

It would be great if you could mark my answer as accepted in order to help others in the community. Thank you!
Customize customized fields in a list
Asked by Natalie Parker:

I have a board called Process Templates. I created custom fields for the first template (which is a list of cards). I'm now creating a second template/list. When I uncheck "show label on front of card," the field is still visible. I've refreshed Trello and my cache.

When I re-order the custom fields in the second list, the fields on the first list are reordered as well.

Can I customize per list instead of board, or do I need a separate board?

(I'm creating templates as lists on the board for use with Processes for Trello.)


Answers:
author: Allen -Amazing PowerUps-
body: Custom fields doesn't allow you to vary the fields per card (or per list). Depending upon what you need, you may find that [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5) gives you some or all of what you need. Be sure to checkout <https://docs.amazingpowerups.com/> as well to see how to adjust field [visibility per card](https://docs.amazingpowerups.com/article/4-how-to-choose-which-files-to-show-on-cards).

If you run into any issues feel free to reach out to me through the support bubble in the Amazing Fields settings panel.
Repeating Daily Task with New Due date
Asked by John Kannankeril:

I have about 12 Daily tasks that I needed to do every day at the same time. I used the Repeater, but the problem is the Due date does not change to the current date.

For example: if I created a daily task on Monday, January 1st to call clients' from 9am-10am every weekday. On Tuesday, January 2nd the new Card will pop up just fine with the correct Due time of 9 am-10 pm, but the problem is the new card's DUE DATE is still set to Monday, January 1st instead of Tuesday, January 2nd.

From what I found, the card repeater can not change the due date(unless I am wrong), and I may have to create a Rule for all 12 Daily Tasks, which is fine. But i am not great at this stuff. So if creating a RULE is the best route, can someone please walk me through what to put in the rule to make this happen OR if there is another way please let me know???

Thank you!


Answers:
author: Cody C.
body: I think you're on the right track using an automation for this. Here's one I tried that's working for me. If you want to try it, first add a sky-blue label called "Daily" to each of your 12 recurring tasks.

Once that's done, set up a rule like this one:

![Image 2022-11-01 at 2.35.31 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223624iEC35A2216B764F28/image-size/large?v=v2&px=999 "Image 2022-11-01 at 2.35.31 PM.jpg")

The goal of this rule is to update the due date as soon as card repeater copies that card to your board. It's using the "Daily" label to trigger so that it doesn't change the due date of *all* your cards, only the ones with that label.

We have a bit more information on getting started with automations here: <https://trello.com/en/guide/automate-anything#getting-started-with-butler>
Is it possible to use templates from one board to create cards on another board?
Asked by Beyers:

I created a number of templates on one board. I then went to a different board and tried to create new cards from a template. I could only create new cards from templates that are saved on that specific board.


Answers:
author: Lara
body: Hi Beyers,

Thanks for reaching out!

Right now, you can only use template cards on the board they were created on.

You will need to recreate those template cards on another board to use them. If it helps, you could copy those cards to the other board, the make them template cards. To do so, open the card, and under **Actions** click 'Make template'.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: template
Custom Fields activity -
Asked by L.E.D:

Hello, I have just noticed that Activity is being recorded when I fill in the custom fields for the ++first time++ . This didn't happen before, and my activity is very long and not wanted, when it's **not an update**, I am filling it for the first time. Is there a way to stop this? I have 12 custom fields and activity is registered 12 times.

Thank you for your assistance.


Answers:
author: Allen -Amazing PowerUps-
body: I don't know of any way to stop custom field activity from being recorded like that.

One thing I did with [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5) was to make tracking activity optional and more clear. This was because I found most people didn't really want to track it and those that did really wanted it more as an activity log.

comments: author: L.E.D
body: Hi Allen, thank you for responding. It's very strange, all that activity has now gone. I am a little perplexed, but it has now worked out. Have a great weekend and I shall look at Amazing Fields also. :)
duvida
Asked by Trello:

ola gostraia de fazer o trello premin mas com menos licen?as e o sistema so esta me permitindo com o minimo de 23. ? possivel adquirir menos?


Answers:
author: Alex W
body: Hey [@Renata](/t5/user/viewprofilepage/user-id/5065682) - welcome to the Community.

If the system is billing you for 23 users, this is because you have 23 billable users in the workspace you're trying to upgrade. If you have further questions, we will need you to raise a ticket as we do not support billing issues in the Community. Please raise a billing ticket at <https://trello.com/contact>
Don't show fields to public in public board
Asked by Lucy:

I have a public board which I made public in order to share progress on a project with outside people, however for inside people I added fields to some cards that are about the budget of the project, and of course NOT public information, how can I hide these specific fields from the public? My specific ones are fields implemented by "Amazing fields"


Answers:
author: Allen -Amazing PowerUps-
body: Take a look at: <https://docs.amazingpowerups.com/article/31-using-field-permissions>

I created permissions just to handle this exact type of thing. For your use case, you want to set View and Edit to Admin would be my best guess.

Feel free to contact me at: support@amazingpowerups.com if you have any issues.
Trello / Gmail is showing as installed but no right side bar visible with Trello icon on iPhone
Asked by Nix Sac:

Help please!

So frustrated- and no direct link to Trello support just this community board???

Trello / Gmail showing as installed.   
All info says I should see a right side view bar when individual emails are open in Gmail and there will be a Trello icon to select.

I cannot see any right side bar on my iPhone. Is the right side bar visible on the iPhone?  
If so how do I turn it on? (Have looked everywhere under settings etc).   
If there is a right side bar visible in Gmail on iPhone - should I immediately be able to see Trello icon/ symbol once it is made visible?

Thanks!


Answers:
author: milynnus
body: [@Nix Sac](/t5/user/viewprofilepage/user-id/5065318)

Unless the power up is built by Trello, the support is unlikely to be built into Trello app. This is not unexpected since Trello would not be able to support the many commercially available add on in the marketplace.   

if usage on mobile is required, look for power up that allows for some automation via the comment eg '@reply send_invoice' to act as a trigger.
I need a calendar view and a gnatt view
Asked by Angela brooks:

I use Trello for residential construction . Primarily To do , doing , done

I need to see what various contractors are doing Across multiple boards as a gnatt chart and the customer job view as both gnatt and calendar


Answers:
author: Clark Everson
body: Hi Angela,

There are some powerups you could use: <https://bigpicture.one/trello-gantt-free/>

Or the premium version of trello has a similar function: <https://trello.com/views/timeline>  
Best,  
Clark


author: Violetta Chernobuk
body: Hi [@Angela brooks](/t5/user/viewprofilepage/user-id/4880873)   

It's Violetta from Planyway:)

If you'd like to build a Gantt view and calendar across multiple Trello boards, then I recommend trying [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity).

![Case image](https://files.planyway.com/assets/3.0.444/img/main/cases/resource-planning.png)
Atlassian
Asked by David G Snyder Sr:

I don't want Atlassian and don't need it. What is this stuff about a board and communicating with co-workers? All I want and need is phone service. Can't log into Trello and have no place to do it from, whatever Atlassian is?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlassian is the company that owns and provides Trello to us (alongside a large pile of other software).

Atlassian is not a product in itself, but you do need an Atlassian **account** to use a lot of its services, including Trello (which is one of the products they have that provides boards)

Could you explain where you are stuck, and what you are trying to do?
How do I request to join a workspace?
Asked by Morgan Patschke:

I'm not sure how to request to join a workspace.


Answers:
author: Luis Machado
body: If you have guest access to a board you should see an option in the bottom left-hand corner to join the workspace.

<https://support.atlassian.com/trello/docs/request-workspace-membership-as-a-guest/>

If you're not a guest on any boards in the workspace I believe your only option is to reach out to that workspace owner and ask them to invite you.

comments: author: Morgan Patschke
body: I'm trying to find a new workspace. Where do I look for it? Can I search it?


author: Luis Machado
body: I'm not sure I'm understanding what it is you're looking for exactly. Workspaces are not searchable, you can only search boards and cards.

If it's a workspace you've created or have access to it will show under the 'Workspaces' dropdown in the top left-hand corner of the board menu.

If it's a workspace you don't have access to and don't have access to any of the boards within that workspace, then you'd have to reach out to that workspace owner or an admin within the workspace and ask them to add you.


author: Morgan Patschke
body: Ok, thank you.
Can Observers Copy Boards For Their Own Use?
Asked by Spiro:

I wish to have a private board which I would like to open up to specific users (by email address). Would that user be able to then copy the board I have provided them access to and be able to make changes to their copied board like a regular member?


Answers:
author: Alex W
body: Hey [@Spiro](/t5/user/viewprofilepage/user-id/4548191) - good question!

Observers can copy boards that they've been added to as an Observer on.

comments: author: Spiro
body: Hi Alex [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) !

Thanks for the response! So, if I create a huge board with many lists and cards in each board, how can I use this as a template (that cannot be edited or changed in any way by others except for myself) where I could share with many others so they can copy everything to their own account so that they can make changes to their copy and tailor the lists/cards in each board to their liking. If I make them embers, would they be able to make changes to the template lists/cards? Is there a way to restrict that from happening. If they are members and can be restricted from editing the original template, then are you saying that they would need to copy each single card one by one from the template to their account? I thought there as a "Copy Board" option in the settings for each board. is this somehow restricted to the original author only? Trying to figure out how to make this work. Thank you for your time!


Tags: observer
Emailing to Card No Reference Number
Asked by Jeff Howell:

Hi, I'm trying to forward an email into a card and don't have any reference number in my cards to put in the subject line as indicted in the support article.   

<https://help.sendboard.com/en/articles/5367017-how-to-forward-attach-an-email-to-an-existing-trello-card>

Where is my reference number?

Thank you


Answers:
author: milynnus
body: [@Jeff Howell](/t5/user/viewprofilepage/user-id/5065263)

That ref is available for cards created by the Sendboard. It would not be there for any card you create on the board. Basically it is a way by which sendboard knows where to send the email content to. This is based on a question raised by a UK client.


author: Andy Gladstone
body: [@Jeff Howell](/t5/user/viewprofilepage/user-id/5065263) Welcome to the Atlassian Community. Let's start by checking - do you have the Sendboard Power Up installed?

comments: author: Jeff Howell
body: Hi, I just added that and still don't see the reference in the card


author: Christl_Email for Trello
body: Hi [@Jeff Howell](/t5/user/viewprofilepage/user-id/5065263) ? Christl from SendBoard here.

If you don't see a reference near the top of the specific card you want to mail to, it might not be a SendBoard card. In other words, it doesn't have an email or contact linked to the card. If you have the PowerUp installed, you can click on the SendBoard button on the card and choose to assign a contact. You should see a reference on the card once the contact is assigned.

Please pop us an email at hello@sendboard.com with your account details so that we can help you out.
Due Date Command Not Working Correctly
Asked by Tim:

I have a weekly schedule for a team member running a due date command to move each card to next week at the end of the day. The command is set up as:

1 days after a card is due, move the due date to the same day next week, mark the due date as incomplete, and remove all the complete items from all the checklists

It works on some cards in the list but not all cards in the list.

![Screenshot 2022-10-28 080604.jpg](/t5/image/serverpage/image-id/222971i62EE90A5EEEDB57A/image-size/large?v=v2&px=999 "Screenshot 2022-10-28 080604.jpg")

I'm trying to understand why it works on some cards but not all cards.

Any help would be amazing!


Answers:
author: Lara
body: Hi Tim,

Thanks for reaching out!

Hmm, do you see any errors in the [command log](https://support.atlassian.com/trello/docs/opening-the-command-log/)?

To open the command log, go to the command and click on the lightbulb icon.

![screenshot_CommandLog2.png](https://community.atlassian.com/t5/image/serverpage/image-id/224778i40967F5BD87EE559/image-size/large?v=v2&px=999 "screenshot_CommandLog2.png")

Lara  
The Trello Team

comments: author: Tim
body: No errors in the command log.
When a member is assigned to a checklist item how can I automate an email?
Asked by sheree taillon:

Once I assign a member to an item on the checklist I would like to send an email to that member notifying them. I would like to send a second email when it is 5 days til due date.


Answers:
author: milynnus
body: [@sheree taillon](/t5/user/viewprofilepage/user-id/5065197)

The last time I checked there is no native trigger or notification for checklist item due dates. You can check with Planyway or BYO alert mechanism to log and sent our your own alert for checklist item due dates.
Does Bamboo support VSS ?
Asked by Janeshk:

We are using VSS as our source control system. Now we are planning to use Bamboo for continuous integration. Let me know if there is a way to integrate VSS with Bamboo.


Answers:
author: Sultan Maiyaki
body: Hi Janesh,

Bamboo integration with VSS is not yet supported and an open feature request is being tracked at <https://jira.atlassian.com/browse/BAM-707> . If you are open development, I will recommend you write a plugin that implements the[source repository module](https://developer.atlassian.com/display/BAMBOODEV/Source+Repository+Module)

Regards,

Sultan


Tags: atlassian-support