youngmon/atlassian-qna huggingface dataset:
How to prevent automated sections in whiteboards from executing the action on each page load ?
Asked by Andrei Eleodor Sirbu:

Hello community,

We have identified a problem so I'm posting here first in case someone has a workaround.

We have whiteboards with automated sections which we use for specific ceremonies. Teams use them to quickly place their stories in the right section, which then automatically assigns the story to a sprint. It all works like a charm.

Now let's say we place issue A in an automated section which applies Sprint A to that issue.

Three weeks later, the team moves that issue from Sprint A to sprint B (through the backlog view in Jira)

Whenever we open the whiteboard, it loads the sections first, then the Jira issues which acts as a manual operation and executes the automation. The result is that the story will move back to its previous sprint.

So unless we cut the automations at the end of our ceremony, or block access to the whiteboard so nobody loads it anymore I didn't find a way to prevent this from happening.

Kind regards

Andrei


Answers:
author: Hans Polder
body: Hi [@Andrei Eleodor Sirbu](/t5/user/viewprofilepage/user-id/5314260) ,

Apologies for my previous comment - I had multiple tabs open and was intending to close another duplicate post ;)

With regards to your post: Thanks for detailing your case so much! This should be reproducible, however I can imagine that taking some time. I've asked someone from Atlassian Support to take a look at this case, as it seems like a bug or at least undesired/unexpected behavior!

comments: author: Andrei Eleodor Sirbu
body: Hello [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) , thank you for raising the issue to your team.

If you'll find it hard to reproduce your team might want to try with a larger volume of issues (50+) scattered acccross different automated sections.

Have a great day

Andrei


author: Dhanush
body: Hi [@Andrei Eleodor Sirbu](/t5/user/viewprofilepage/user-id/5314260) , I created a support ticket for our Technical Support team to assist you. You will soon hear back from our team with the ticket number!

comments: author: Andrei Eleodor Sirbu
body: Hi Dhanush, thank you I've received a response already :)

We're following the issue with the technical team.

Kind regards

Andrei


Tags: cloud

confluence-cloud

whiteboards
Can I pin a Confluence Question so it always shows at the top?
Asked by Leah Pearlstein:

While we don't have lots of users actively voting on questions to be able to make the best use of the "Popular" tab, we do have questions that come up frequently. We were wondering if there was a way to "pin" a question at the top of the list, so users read it first before even having to search?


Answers:
author: Steffen Opel _Utoolity_
body: I'm not aware of a way to achieve this. The 'FAQ' use case is not well supported in general right now, even though there aren't many features missing before CQ would be just great for this scenario - the following related issue already has a comment proposing to add the pinning of questions too:

* <https://jira.atlassian.com/browse/CQ-759>

You might want to watch and vote for this issue accordingly, possibly adding a comment detailing your particular use case. Alternatively, you might simply add a more specific feature request right away of course.

comments: author: TomC
body: Thank you Steffen. I voted and added a comment.


author: TomC
body: Great question @Leah Pearlstein. The only way we've come up with for now is to ask a number of people in the organization to please vote up a particular question, enough so that it is effectively pinned at the top. As you've also observed, it doesn't appear that voting up questions (vs voting up answers) is something people tend to do in our organization either.

We are thinking of using this technique to pin a basic item - a Q\&A on "How do I use Confluence Questions" - as currently there is no way to provide instructions and good practices for effective use such as voting up questions and answers, checking 'best answer', using comments instead of multiple replies for clarifications and so on.

If there is another way to pin a question as a more or less 'sticky' at the top of CQ, it would be good to know. If there is not another way, then this sounds like a good feature request.

comments: author: Leah Pearlstein
body: Great! Thanks, Tom


author: Leah Pearlstein
body: Thanks!


author: TomC
body: @Leah Pearlstein I converted my comment to an answer to see what would happen and your comment didn't move with it. ;( Sorry for the trouble, but feel free to delete your comment here and upvote my answer if that's easier. I'll be moving on trying this 'upvoting question' option soon here so feel free to keep in touch with me at tom dot crespi at gmail dot com
can a question be restricted to a space
Asked by dosjots:


Answers:
author: TomC
body: Hi Jason,

**Yes, a question can be restricted to a space.**

Here is a detailed description of how that works from Atlassian's own documentation - this is from the [Questions and Answers](https://confluence.atlassian.com/questions/questions-and-answers-407724478.html) page (excerpt):

### Ask in a space {#toc-hId-1506312026}

Sometimes a question only relates to one team or project or just shouldn't be visible to everyone. By asking a question in a space, you get the benefit of the space permissions - only people who can view the space can search for and see questions that were asked there.

To ask a question in a space, go to the space and choose **Questions** on the sidebar (if you can view the space you'll be able to ask and answer questions). Alternatively, you can go to **Create** \> **Ask a question** and choose the right space from the drop down.

Only the question is private - topics are visible to everyone who can use Questions. For example if you ask "How much is the staff bonus this quarter?" and add the topic 'bonus-q4' in a space that only senior managers can see, other people will be able to see the topic 'bonus-q4' and that there's one question for that topic, but not the question itself.

Note: Viewing questions in a space is not available in the documentation theme ([find out why](https://confluence.atlassian.com/confkb/blog/2012/12/advance-warning-of-plans-to-merge-documentation-theme-with-the-default-theme)), and may not be available in some third party or custom themes.
Questions for Confluence Plugin: a few questions? Topics, experts and closing
Asked by MadelineBarr:

Hi,

We are evaluating the Questions for Confluence plugin on our hosted Confluence server.

### Questions for Confluence support: server vs plugin {#toc-hId-1155209905}

First, I'm finding it difficult to find answers because I have to sift through people's questions for Confluence (the server) to find answers about the plugin. There's people's "questions for Confluence" the server and people's "Question for Confluence" the plugin. I want answers for the plugin.

### My questions about the plugin (ver 2.4.11) {#toc-hId-2042713586}

Anyway, I have the following questions for the Questions for Confluence plugin:

1. **Is there anyway for an admin to 'close' a question?** As in, not allow anyone else to add an answer. On some questions we would like the ability to make sure the correct answer is selected by our experts and then not allow any more actions on the question. My guess is 'no' and we just have to have the experts accept the correct answer and then watch the question for any changes.
2. **Can we preset a few experts?** We would like to start off some users with a set amount of points. Again, my guess is the answer is 'no', in which case we have them populate some questions and answers so they can 'earn' the points.
3. **Topics**. This is the question I'm most interested in. Can we restrict which users can create topics? I believe I saw in another question that the answer is 'no'. So, if we create the topics we want, is there an option to turn off the create topic feature? Is there a module in the plugin I can disable?

I personally think it's not a bad thing for users to be able to create topics but perhaps only after earning some points. With everyone having the ability to create topics, I can see it quickly getting out of hand. If there is a good way of managing topics and random topic creation, I would be interested in hearing about it.

Thanks for your time.


Answers:
author: Bren Lane
body: I'm interested in all three questions as well.


author: diconium
body: Some news to this 3 points? We are also interested.


author: Joe Lindsay
body: Did you find any information on the third question?

I am also interested in if there is a way to manage the topic creation, and which topics are available at a space level.

1. To insure consistency
2. So that people watching tags are correctly informed
'No Macro Metadata' error for 'Questions List' Macro. Help?
Asked by Don Donzal:

We upgraded Confluence from 5.9.4 to 5.9.8, and now we are seeing:
>
> No macro metadata {#toc-hId-1679943350}
> ---------------------------------------
>
> There is no metadata configured for this macro which means no configuration screen can be presented here.
>
> If this is a user macro then you can add metadata to the template using the [User Macro Administration](https://mysource.optiv.com/admin/usermacros.action) console.

Clearly this is not a user macro. So I thought I might just delete the macro and insert it again, but the "Questions List' macro no longer appears on my list. So I looked up some help files and was recommended that I look to see if some plugins or add-ins needed to be re-enabled. I saw no admin plugins that needed to be enabled that looked related to Confluence Questions. All modules in Questions for Confluence Add-In were enabled except for one, questions-welcome-file, but it reads that the module cannot be modified when I hover over it.

Not sure if this helps as well, but we've been noticing that a number of items mysteriously get disabled, breaking many things in our Confluence instance. Enabling them again fixes it, but it's sometimes a pain to figure out which it is and we can't figure out why this is happening.

Any thoughts?

Thanks in advance,  
Don


Answers:
author: Aleks Yenin (Polontech)
body: Hi,

Have a look on resolution here: <https://confluence.atlassian.com/confkb/no-macro-metadata-errors-347341441.html>

comments: author: Don Donzal
body: I did find that page, and we are using the Adaptavist Rate Macro add-on. I didn't think that was the issue, since we updated it to the most recent version.

Nothing else worked, so we went back to this document after you suggested it again. Figured why not. So we disabled the Rate Macro, and sure enough the Questions List macro appears again in the list of available macros to insert and the instances of it throughout the site can again be edited and work fine. We then re-enabled the Rate Macro add-on and everything still works.

So there you go. Not exactly sure technically what it was, but doing that fixed it.

Thanks,  
Don
What is the criteria for becoming an "expert"?
Asked by Nino Walker:

*This question is in reference to Atlassian Documentation: [Votes and Experts](https://confluence.atlassian.com/pages/viewpage.action?pageId=407724481)*

There's a scoring mechanism, but what are the thresholds?


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Everyone is a possible expert, but the leader board shows the top "earners" of the title expert.

Quote from the link you linked:

The leader board recognises the top experts for the current week, and the top experts of all time. There's also a leader board for each topic, to recognise experts in specific fields.


Tags: cloud

confluence
Where are my earlier questions, answers and points in my profile?
Asked by Bharadwaj Jannu:

Hi Atlassian Support,

I am unable to see all my previous questions, answers and karma points in my profile.

Could you update in my profile.

Thanks!


Answers:
author: Bharadwaj Jannu
body: I logged in to Atlassian answers with my another account. Sorry for any confusion.

Thanks


Tags: community

karma
Does Service Desk integrate with Questions?
Asked by Philip Colmer:

I know that Service Desk integrates with Confluence for the Knowledge Base functionality but I was wondering if it can also query Questions to get possible help answers that way? In the testing I've done, it doesn't seem to but I wanted to check before raising an improvement suggestion.


Answers:
author: Steffen Opel _Utoolity_
body: This often requested feature does not seem to be available yet - please watch/vote/comment on the following issues to further increase awareness for this notable limitation:

* <https://jira.atlassian.com/browse/JSD-35>
* <https://jira.atlassian.com/browse/CQ-361>

comments: author: Philip Colmer
body: Thanks for the links, Steffen! Much appreciated.


author: Bren Lane
body: Has any progress been made for this suggestion? I viewed the jira tickets, but they're still open and haven't been updated for years.

comments: author: Chris Arrington
body: Take a look at [Refined Them for Jira Service Desk](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwir-t20q5XZAhVkyVQKHTIPBjEQFggnMAA&url=https%3A%2F%2Fmarketplace.atlassian.com%2Fplugins%2Fcom.refinedwiki.jira.servicedesk.refinedtheme%2Foverview&usg=AOvVaw3Ne_w0WgtxwTld4CTW8lbO) This JSD plugin is 1000% improvement for OOTB JSD and it integrates with Confluence Questions in addition to allowing you the ability to control which Confluence Spaces are included in search.


author: Bren Lane
body: Thanks Chris. We abandon the idea of using questions within Confluence.


Tags: jira-service-desk
Confluence Questions lucene write.lock remain
Asked by kunitaka:

Hi,

Now, I faced with performance problem about Confluence.

Once Confluence is slow, even it Confluence is restarted, problem is not resloved.

So, I delete disk cache of Linux, problem is resolved.

I don't know what is effect to disk cache.

Currently under investigation and I find strange somthing in Confluence Questions.

There is always a write.lock in directory.

\<confluence home directory\>/index/quetions-edge/

It is maked when confluence is started.

Maybe this file shuld be deleted. Is it right?

Confluence 5.7.1

Best Regards


Answers:
author: Nic Brough -Adaptavist-
body: NO! That file is there to prevent damage being done by trying to start other Confluence systems with the same data. Do NOT touch it. It is safe to delete it when Confluence is definitely stopped, but never never touch it (or any other Confluence files for that matter) while it is running.

I don't know what cache you've cleared (it's fine to clear most of them, again, while it's not running), but to be on the safe side, I would re-index Confluence through the admin UI, sometime when your users are not too active.

comments: author: kunitaka
body: Thanks.

I refer to below

<https://jira.atlassian.com/browse/CONF-29004>

So, I think write.lock file of Confluence Questions should be deleted.

And I have already done re-index, but problem is occured.

Many Thanks


author: Nic Brough -Adaptavist-
body: No.

Do not touch the file while Confluence is running. Stop Confluence. Remove the file. Restart Confluence.

Could you explain what the actual problem is here? What symptoms are you investigating?


author: kunitaka
body: > \> Do not touch the file while Confluence is running. Stop Confluence. Remove the file. Restart Confluence.

Understand.
> Could you explain what the actual problem is here?

Suddnely, CPU load , and DB(mysql) thread is up to limit.

This problem is sometimes occured. When it is occured, I restart confluence to reslove.

But, in this case, I could not reslove problem even if I restarted confluence.

So, to reslove, we tried other ways.

* MySQL restarted

And That I cleared disk cache is effectual.

```
echo 1 > /proc/sys/vm/drop_caches 
```

I suspect lucene is something wrong.


author: Nic Brough -Adaptavist-
body: Ok, what makes you think it is Lucene? Have you checked the log files and the cache settings inside Confluence?


author: kunitaka
body: I'm sorry. I'm late.

The cause is hardware trouble. A part of memory is not good.

Thank you for your cooperation.
Filter Questions List by Space?
Asked by Paul LaBarbera:

I want to display a list of questions filtered by topic and space. I want to enclose this list within a user macro, and paramaterize the topics, so I can embed it on multiple pages. I see two options that get me half-way where I need to be:

**Questions List Macro**

The Questions List macro lets me filter by topic, but it doesn't restrict by space.

**All Questions in a Space**

When I go to confluence/SPACEKEY/questions/all it displays a list of all questions in a given space. my client wants to have a filterable (and linkable) version of this page. *Ideally I want this page enclosed within a user macro, and I want the topics it's filtering on to be a parameter*.

can someone help with this?


Answers:
author: dosjots
body: Any updates? Have similar questions around limiting questions to spaces and have seen a few questions asked but no answer back.....
Is it possible to reassign points to a different answer in Questions?
Asked by Russell Wurth:

If an answer is upvoted but later is determined to not be the best answer is it possible to reassign points from one answer to another?


Answers:
author: Phill Fox
body: Hi @Russell Wurth

Rather than trying to put your backlog in as questions have you considered writing them in Confluence as FAQs or How To Articles?

Phill


author: Russell Wurth
body: Thanks Joseph.

I have a follow on question.

I have a backlog of questions and answers in email form in Outlook.

In Questions - I want to ask these backlogged questions and also enter the answer to the questions, but rather than have these questions and answers show up under my name, I want to assign the question to the actual Confluence user that asked the question and assign the answer to the actual Confluence user that supplied the answer. Is there any way to accomplish this?

Essentially I'm trying to back fill our Questions database with our old questions and answers.

Alternately is there a way to forward an email with the question to Confluence and have the email converted to a question by the sender of the email?

Thanks,

Steve

comments: author: Joe Clark
body: You can't ask questions on behalf of another user, unfortunately. However, depending on your programming skillset, there is a REST API which allows you to "import" content - and this does let you specify arbitrary authors for each question.


author: Joe Clark
body: Each individual vote (up or down) can be changed at any time by the person who made it. However, the question asker cannot re-assign the votes made by other users.

The question asker *can* change which answer is marked as the **Accepted** answer at any time.
Error occurred when loading questions!
Asked by Manuel Borgelioen:

After selecting a topic within the 'recent'-list, I always get the error: '**Error occurred when loading questions!**'. Any idea what the cause is ?

It happens with all topics. We only started with Questions a few weeks ago, and have about 60 questions.

We also did a reindex and restart of Confluence without result.

conf Questions KBC 2015-12-14_15-47-14.jpg

[](https://community.atlassian.com/t5/Questions-for-Confluence/Error-occurred-when-loading-questions/qaq-p/210292?attachment-id=10870){#link_115e4203944fd0}  
[](/tnckb94959/attachments/tnckb94959/questions-for-confluence-questions/636/1/conf%20Questions%20KBC%202015-12-14_15-47-14.jpg){#display_115e4203944fd0_0}


Answers:
author: Joe Clark
body: Hi @Manuel Borgelioen,

I can't reproduce the problem you're describing. Is it only happening with certain topics? Can you attach a screenshot of the error you are seeing?

Thanks!
How to remove usage stats in Questions?
Asked by Hao Doan:

Hello I would like to remove the "usage stats" in Questions. I don't want my users to see it


Answers:
author: Giuliano C.
body: Hao,

The **Statistics** tab and information is retrieved from a module of the add-on. To disable this tab to appear, you can go to **Confluence Admin (cog icon) \> Manage Add-ons** and search for the **Questions** add-on, through the **User Installed Add-ons** tab.

There, click on the **Confluence** **Questions** tab and search for the **227 of 227 Modules Enabled** link. Once you click there, it will expand all the modules of the add-on. Then, you need to search for the **View Statistics** module and **Disable** it with the button in its right side.

Once you refresh the Questions page in your confluence, it will not display the statistics tab anymore. However, you can still access it with its URL, which would be - [http://baseURL/questions/stats](http://quicksilver:8090/confluence/questions/stats).

PS: Remember that the Usage Statistics content is only displayed to users with properly permissions, as we can see in our [Questions article](https://confluence.atlassian.com/questions/administer-questions-593035916.html). :smile:

Hope it helps you!


author: Hao Doan
body: I totally didn't think of being admin give you the Usage Statistics. I didn't want user to have that. Thank You!
How do I let users cannot delete their own questions?
Asked by Chang Lin:

After questions, members of the quality of the answers. If questioners got deleted after answering a question, then the answer is not removed.  
This useful knowledge could not be saved.  
Want to have a way to prevent users from deleting their own questions.


Answers:
author: Chang Lin
body: Hello, if the user can delete their own questions, the answer will be deleted.

This accumulation of knowledge of how to achieve it?

In addition, if the total is deleted, how to encourage the users answers to hard questions?

That you can add an option in the new version, let administrators prevent users from deleting their own problems. Or administrators can restore a deleted question. Or administrators can transfer questions and answers in the wiki, the accumulation of knowledge.


author: Bruno Raymundo
body: Hi Chang,

Actually, users can delete their own questions, answers and comments. This is by design. Also, administrators can delete any question or answer. Please check the following article for details:

[Permissions](https://confluence.atlassian.com/questions/permissions-407724476.html)

Regards,

Bruno
Upgrade the forum macro from 3.5 to 5.8
Asked by Laura de sabbata:

Hi,

We have been upgraded from 3.5 to 5.8 - change of major release.  
Now I have to cope with several macros.

1. We used the forum macro (chatterbox) as a news table
   1. each news was a child page
   2. therefore the forum macro listed the child pages sorted by date, with author, with a part of the text and number of replies
2. With the 5.8 this macro seems not work - I receive the message that I need to upgrade the macro
   1. When searching for the forum macro I cannot display the child pages in a kind of table
   2. I am searching for a similar feature but the Children macro also does not work

Any idea? Please find attached a

Thanks

Laura  
[](https://community.atlassian.com/t5/Questions-for-Confluence/Upgrade-the-forum-macro-from-3-5-to-5-8/qaq-p/296274?attachment-id=4255){#link_115486377358b0}  
[](/tnckb94959/attachments/tnckb94959/questions-for-confluence-questions/922/1/News%20macro.jpg){#display_115486377358b0_0}


Answers:
author: Nic Brough -Adaptavist-
body: There's quite a few questions here, and my knowledge isn't quite deep enough to be able to point you at all the things I think you need to look at here.

I would strongly recommend contacting Adaptavist support about this - the Bubbles Forum addon has gone through a lot of changes, and has effectively been retired in favour of Community Forums somewhere around Confluence 5.5, so I'd want to ask for advice and troubleshooting from the authors. Start with <http://www.adaptavist.com/w/about/contact-us/>

In the interests of openness too - I work for Adaptavist. I'm not particularly involved in the "Confluence Add-on" part of the business though, and the advice to contact us that I've given is what I'd say even if I were not working here.