youngmon/atlassian-qna huggingface dataset:
Community logout failes
Asked by Vandango:

Hey community :-)  
I have two Atlassian accounts that I use for Jira. Now I have a strange problem with logging into the community. As soon as I click on 'Sign up' or 'Log in', I am automatically logged in with one of the two accounts. Unfortunately, this is the wrong one. But I can't find a way to log in with my other account. I am immediately logged in again automatically with the wrong account.  
I have logged out and back in several times and already deleted cookies and other browser data.  
None of this has helped.  

Any ideas?  
Thx  
Andreas


Answers:
author: Mehmet A _Bloompeak_
body: Hi [@Vandango](/t5/user/viewprofilepage/user-id/5105357)

As a workaround you can delete all the cookies of community.atlassian.com. After you opened <https://community.atlassian.com> in your Chrome you can apply the below steps.

![delete cookies.png](https://community.atlassian.com/t5/image/serverpage/image-id/348783iF758AD240886C1E1/image-dimensions/542x494?v=v2 "delete cookies.png")

If you still have the same problem. You can delete the cookies of <https://id.atlassian.com> and try again.


author: Fazila Ashraf
body: Hey [@Vandango](/t5/user/viewprofilepage/user-id/5105357)

Did you try the incognito?

The login is not just to community but also to any atlassian products in the same session.

I use 2 atlassian profiles - 1 official and the other one personal. Generally i run 2 chrome profile for each accounts.

comments: author: Vandango
body: Hi Fazila.

Thanks for the quick anwser.  
Your tip about the incognito mode was a good one. In this mode, the problem doesn't occur.   
But, I do not use chrome-profiles. So that can't be the cause.

The auto-log in problem only appears in the community. All other log ins (Jira, Atlassian, confluence ...) work properly.  
That's what is confusing me.  


author: Cas Renooij
body: Good tip using chrome profiles, thanks !


author: Fazila Ashraf
body: [@Vandango](/t5/user/viewprofilepage/user-id/5105357) , not as a cause but the recommendation was to use chrome-profiles to work around the problem..


Tags: cloud

jira-cloud
How can I retrieve all comments posted today
Asked by Med FutureXAI:

Hello, I am currently working on a problem where I need to retrieve all comments that have been posted today. The goal is to get these comments and save the details along with the commenter's name, the date, and the time the comment was posted. I understand that this might be achievable using global automation, JQL (Jira Query Language), or webhooks, but I am unsure of how to implement these methods effectively. Additionally, I have access to third-party automation tools like Make.com and Power Automate, though these platforms don't seem to offer a trigger specifically for fetching comments. Could you advise on how to approach and solve this issue using these tools or other potential methods?


Answers:
author: Ashok Shembde
body: Hi [@Med FutureXAI](/t5/user/viewprofilepage/user-id/5598975) ,

If you prefer a more direct approach, you can query Jira's REST API to retrieve all comments made today using a custom script or tool.

/rest/api/3/search?jql=updated\>=startOfDay()\&fields=comment

This query retrieves all issues updated today along with their comments

comments: author: Med FutureXAI
body: [@Ashok Shembde](/t5/user/viewprofilepage/user-id/5289317)

Where should this query be written, and should it run just once or be scheduled to execute daily? I want it to run at the end of each day and send all the details to a webhook created in Make.com or Power Automate to save in a daily Excel file. How can I achieve this using Jira automation, since it can send data to the webhook?


Tags: auto

automation

cloud

date

date-time

jira-automation

jira-cloud

jira-core

jira-software

jql

jqlquerybuilder

make

ms-excel

query

webhook
Automation Rule to Run Specific Transition Name
Asked by NORBERTUS WUSANA:

How to set automation rule in JIRA to run specific name of transiton by schedule?

For example:

The transition A need to run daily on 6PM.


Answers:
author: Fazila Ashraf
body: Hi [@NORBERTUS WUSANA](/t5/user/viewprofilepage/user-id/5041298)

You have to trigger a scheduled automation that runs daily at 6pm with the given scope of issues and transitions the tickets to the given status?

![Screenshot 2024-09-23 at 09.32.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/348656iDD754B062C7DB850/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 at 09.32.43.png")

When you say explicitly a 'transition name' , are you facing issues due to multiple transtions to the statuses? If so, the regex can help

![Screenshot 2024-09-23 at 09.35.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/348657i11CFA9FF95BABBEB/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 at 09.35.54.png")

comments: author: NORBERTUS WUSANA
body: Thank you for the feedback [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419) .

Yes, I have many status in JIRA, but I need to run the specific transition that currently being looping transition. And this manually can works on any statuses.


author: Fazila Ashraf
body: Cool.. Then i recommend you to try the combination of the 'Destination status' with the 'Transition match' regex.


Tags: cloud

cloud-automation

jira-cloud
Can we migrate data from an older version of JIRA to the current or newer version?
Asked by Venkata Subbarao Harish Nimasakavi:

Hi

I want to migrate data from older version of jira to current or new version is it possible ?

Currently we are using Cloud version .

Please help me on this with full details.

Thanks ,

Hairsh N


Answers:
author: Samuel Gatica
body: Hi [@Venkata Subbarao Harish Nimasakavi](/t5/user/viewprofilepage/user-id/3770871)

Can you please provide more context?

- Do you want to migrate data from a Jira Server or DC instance to Cloud?

- Whats the current Jira version that you have installed?

Best regards

Sam

comments: author: Venkata Subbarao Harish Nimasakavi
body: Hi [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

IS it possible to migrate data from Cloud older version to newer version and could you explain how to migrate data from Jira server to Cloud.

Currently we are using Jira Cloud.

Best Regards

Harish


author: Samuel Gatica
body: Hi [@Venkata Subbarao Harish Nimasakavi](/t5/user/viewprofilepage/user-id/3770871)

In a Cloud-to-Cloud migration, you need to [Copy Jira Data](https://support.atlassian.com/organization-administration/docs/copy-jira-data/) to the new Cloud environment.

Before you kick off the process, please take a moment to check the following document to help you plan everything smoothly.

* [Copy data from one instance of a cloud product to another](https://support.atlassian.com/organization-administration/docs/copy-product-data/)

Best regards

Sam


Tags: cloud

jira-cloud
an we migrate data from an older version of JIRA to the current or newer version in Jira Cloud?
Asked by Venkata Subbarao Harish Nimasakavi:

Is there possibility of migration from older version to new version in jira Cloud?

Please help me with this.


Answers:
author: Dick
body: Hi Venkata,

A move to cloud is best done with a "lean and mean" version of your Jira instance. So I recommend cleaning out the old stuff prior to your move.

As a side bonus, the footprint of your instance will be smaller. Better for the world, better for your wallet.

I wish you a safe passage of your Jira instance from earth to cloud,

***Dick***


author: Radek Dost?l
body: As far as I know there is only one version of Jira Cloud.

If the question is about Server (transitively, Data Center), then that depends on version.

See more on <https://support.atlassian.com/migration/docs/jira-cloud-migration-assistant> - JCMA is the de facto recommended tool to migrate to cloud in general. For that though you would need Jira at 7.6 at minimum, but of course the higher version you upgrade to the less troublesome the migration will be as a general rule of thumb.


Tags: cloud

jira-cloud
How can i fix the E-Mail Handler?
Asked by Tobias Erting:

Hello,  
i have a problem with my email handler. when an email is sent to the jira@\<company\>.atlassian.com mail i want the email to be forwarded to my mailbox. It actually works that an email arrives but it is an error email and also the old email is not attached although it was said in the email (see picture 1). Picture 2 shows how I have set up the mail handler. How can I ensure that the emails are simply forwarded to me? What do I have to set up differently?

Also what does this (v${build.version}#${build.currentBuildNumber}) mean?

Thanks in advance,  
Tobias Erting

Picture 1:![Picture 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/328069iAAB2A33F6CAED4BB/image-size/large?v=v2&px=999 "Picture 1.png")

Picture 2:![Picture 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/328068i071E727516DF37B8/image-size/large?v=v2&px=999 "Picture 2.png")


Answers:
author: Trudy Claspill
body: Hello [@Tobias Erting](/t5/user/viewprofilepage/user-id/5499072)

I was able to generate the error email message by trying to send a new email directly to the incoming email address for my instance, with that email not including in its subject line an issue key.

It appears that you have perhaps modified the original Email Handler that comes pre-built with Jira Cloud. That email handler is configured to only add Comments to existing issues, not create new issues. In order to be able to add the email content as a Comment on an existing issue, the email summary must include the Issue Key of an existing issue.

If you send an email to the email address and that email does not include an issue key in the subject, then Jira has no way to know what to do with the content. Hence the error message that you received.

In my case, the email that caused the error was also attached to the error message email, so I was not able to recreate that portion of your problem. Perhaps your email system flagged the attachment as suspicious and blocked it from being delivered.

If you want Jira to be able to create new issues from emails you should should set up a second email handler. In that email handler's configuration you will have to specify the project and the issue type for the new issues that will be created. You can refer to this documentation for more information.

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Jira--x27-s-mail-handlers>


Tags: mail-handler
Is it possible to show the percentage of an epic completed on the summary page?
Asked by Sherri Queen:

We use epics on each team-managed project board with several tasks \& subtasks within each epic. When each epic is viewed, it shows the percentage of completion of all tasks/subtasks contained within that epic. Is it possible to view this percentage of completion on the summary board for each project? If so, it would do away with status spreadsheets and reduce paperwork.

If this is not possible, is there another way to measure the completion of epics, tasks, or subtasks within a project board? Is there a specific report that we can run?

Thanks for any help you may provide!


Answers:
author: Amay Purohit_RVS
body: Hi [@Sherri Queen](/t5/user/viewprofilepage/user-id/5147859)

If you would be interested in an add-on for this need, you can try out our plugin.

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your Epic hierarchy in a tree view. The app can help you easily Sum up values (time tracking/story point/custom numeric fields) to see overall progress for your Issues at each parent level. Also it provides excel like editing for all the values right on the report and see real time progress updates.

Do give it a try.

(Disclaimer: I work on RVS, the vendor for this app)

![Epic Hierarchy - New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/327952i457DAAEC2B87F9B6/image-size/large?v=v2&px=999 "Epic Hierarchy - New.PNG")

comments: author: Sherri Queen
body: If we decide to go with an outside source, we will be happy to give this a try. Thanks.


Tags: business-projects

epics

project-boards

team-managed-projects
Where to set/delete the filter of a Jira Work Board
Asked by David Drong-Reisch:

Hi together,

maybe I am blind, but I cannot find a solution for my problem. My users insists, that in the summary of the project not all tasks are shown. And yes, around 700 are missing. So like you see in my screenshots a filter is activated on the summary and u see it in the url if you click on "show all items"

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/327810i3424634E5F0EEE9E/image-size/large?v=v2&px=999 "1.png")

h t t p s://xxx.atlassian.net/jira/core/projects/TWSR/list?filter=(statusCategory%20!%3D%20Done%20OR%20(statusCategory%20%3D%20Done%20AND%20statusCategoryChangedDate%20%3E%3D%20-2w))\&hideDone=false\&sortBy=key\&direction=DESC

Where does this filter come from? Havent found any settings for that.

Thank you in advance!


Answers:
author: John Funk
body: Hi David,

You don't have access to the filter for JWM/Business project boards. But it is basically just project = ABC.

You can create a second board if you need to have more flexibility. Here's an article that walks you through that.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Trudy Claspill
body: Adding to this...

The filter used by the summary board of a JWM project is

project=ABC and (statusCategory!=Done or )statusCategory=Done and statusCategoryChangedDate \<-2w))

The summary page is designed to show only issue on the companion board, and the board is hard code to show only not "done" issues and issues that have been "done" for less than 2 weeks. This is not a configurable option currently, but has an open change request concerning it.

<https://jira.atlassian.com/browse/JWMCLOUD-257>

<https://jira.atlassian.com/browse/JWMCLOUD-19>


author: David Drong-Reisch
body: Hi,

thanks for your response.

I know that feature of adding another board from jira Software. But I am unable to do it in our Jira Work cloud instance.

Thanks for the change request link. I will follow the news there.


author: John Funk
body: Why are you unable to add the board?


Tags: cloud

jira-work-management-cloud
Repeating Month End Task List for Finance Team
Asked by Paddy Carroll:

**Goal:** To create a recurring month-end Epic with tasks/subtasks and due dates being set automatically relative to Work Day 1 in line with the previous Cloned month-end task list.

I'm finding it difficult to achieve what I would see as a very standard desired outcome for a Finance Team.

All suggestions online are saying to create an automation which references each and every task and subtask in our list of 50+ Issues individually in order to achieve this.

There must be a better solution! Please Help!


Answers:
author: John Funk
body: Hi Paddy - Welcome to the Atlassian Community!

Take a look at this article and see if it helps you.

<https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862>

comments: author: Paddy Carroll
body: Thanks John! Have had a stab at it, but the automation isn't working, attaching some screenshots in case you were able to help diagnose, would be greatly appreciated.

Cheers

![Screenshot 2024-06-12 at 9.45.40?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329313iBAF9EC7E92F87ED6/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 9.45.40?AM.png")![Screenshot 2024-06-12 at 9.45.21?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329314i650D8E5F5E012A7C/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 9.45.21?AM.png")


author: Paddy Carroll
body: ![Screenshot 2024-06-12 at 11.47.46?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329319iE438FFC3D582FDDB/image-dimensions/345x992?v=v2 "Screenshot 2024-06-12 at 11.47.46?AM.png")Some updates but still no dice...


author: John Funk
body: Okay, this doesn't look like anything in the article haha. There's multiple errors so it is a little hard to following. What are you really trying to do? And why was the article not helpful for you?


author: Luka Hummel - codefortynine
body: Hi [@Paddy Carroll](/t5/user/viewprofilepage/user-id/5512402)

I'm Luka from codefortynine.

Cloning complicated issue hierarchies with Jira Automations can be quite difficult and is rather prone to errors. If you are willing to use a third-party app, our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2716462) can help you to achieve your goal.

You can have Jira Automation trigger an Epic Clone on your recurring epic, you can read more on how to do that [here](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation ?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2716462).

To set the wanted Due Date value, you can configure the [Field Editor](https://documentation.codefortynine.com/deep-clone-for-jira/field-editor ?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2716462) feature with Jira expressions.

![2024-06-12 13-44.png](https://community.atlassian.com/t5/image/serverpage/image-id/329448iCCC65CA2ED878E93/image-size/large?v=v2&px=999 "2024-06-12 13-44.png")


Tags: cloud

jira-work-management-cloud
Fixed : Jira unable to connect, 6/3/2024
Asked by Tom Roberts:

Sev1 - Jira Work Management, Jira Software Management inoperable. Unable to connect to this issue.   

Please update with status of the outage:  

Issue appears resolved total downtime 36 minutes.   

<br />


Answers:
author: Tony Maldonado
body: Do we have a root cause and resolution?


author: Shaun McGuire
body: We are experiencing the same thing across all Jira project types. The status page reports everything operational, but there are over 2000 reports of outages on downtracker.com.


Tags: cloud

outage
Group by epic
Asked by Dean Turturici:

When will we be able to "Group by Epic" on Jira Business projects (formerly Jira Work Management)? I'm currently running a Jira Software project, but it's not a good fit for my team. I want to migrate to a "business" project because it has great OOB reporting. But, you can't group the Board by Epic, which is what we're using on our Jira Software board. I'd hate to migrate only to have it become a terrible problem for the team. Does anyone have insight as to if/when this may happen? Is it an official "feature request" yet? If not, not do we make it so?


Answers:
author: Trudy Claspill
body: Hello [@Dean Turturici](/t5/user/viewprofilepage/user-id/5512001)

Welcome to the Atlassian community.

There is a change request for that, to which you should add your vote:

<https://jira.atlassian.com/browse/JWMCLOUD-341>

If you view that issue you will see in the Feedback Policy field a link to the [new feature policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html), which will tell you more about how Atlassian decides what to implement.


Tags: board
How to call more than 2 values / names in Bar chart
Asked by Mukesh Nadar:

How can i display more than 2 values or a names in the bar chart. consider, i have specific impacted CI need to select and also i have resolution by category. how can i get the list of those and displays in bar chart ?


Answers:
author: Lisa Forstberg
body: Hi [@Mukesh Nadar](/t5/user/viewprofilepage/user-id/5512005) ,

Welcome to the community. I just saw the date on this was in early june so maybe you have found yourself an answer already.

Can you tell us a bit more on which barchart you are working with? Inserting some screenshots will help us help you a bit quicker.

For CI's - are you using Assets perhaps?

For bar chart: do you mean the timeline view of your jira work managment project or do you mean a bar chart on a dashboard displaying data from your work management project?

You can for example use the issue statistics - gadget on the dashboard to present a sort of bar chart of any field on a ticket.

Also you can extend Jira with [addons](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=report) specifically made for enhancing the reporting capabilities.

best of luck

Lisa


Tags: cloud

jira-work-management-cloud
Jira Work Management Summary Page - can you customize?
Asked by Jason Chayer:

Can you customize the Summary Page in Jira Work Management? I have not seen any updated posts about this since 2023, but I could be overlooking. It would be nice to add to this page or take away if needed.


Answers:
author: Aaron Geister
body: [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)  

At this time the Summary page is not able to be removed and or customized. It looks like there is a request for this that you could add your vote to and support.   
Please view this link.  
<https://jira.atlassian.com/browse/JWMCLOUD-242>  

I hope this answers your question and if it does please mark it as answered so others can benefit from the post.   

Respectfully,   

A A Ron  

<br />

comments: author: Jason Chayer
body: [@Aaron Geister](/t5/user/viewprofilepage/user-id/4585692) - I figured this was the case. Thanks for sending the link; however, it looks like the ticket has been open since 2022. Therefore, I am not expecting any movement.


author: Aaron Geister
body: [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)  

At Teams 24 this year they have announced that they are merging Jira work management with Jira Software. I believe that some of these features from both products will come together and those feature request will start to be prioritized and worked on to better the new product simply called "Jira".   

I would still vote on it if its something that is import to you and your team. I think its a great idea and would vastly import projects.
New to Jira/Confluence Automation question/help
Asked by Keith Ray:

Here is the scenario-

A project request record is created in Jira.

What I would like to do

* Have Jira automatically create a space in Confluence with the same naming convention as the Jira project request, and then automatically create a child page copying a project intake template I created.

First, forgive me, because I am new to Jira and Confluence

Second- is this possible or is additional info/clarity required. (See above)


Answers:
author: Ralf Fehling
body: Hey Keith ?

<https://confluence.atlassian.com/jirakb/how-to-create-confluence-page-automatically-with-jira-issue-content-once-jira-issue-created-1189506097.html>

<https://confluence.atlassian.com/automation/set-a-rule-to-create-a-confluence-page-1206784954.html>

I hope you get some good inspiration.

Regards Ralf


Tags: cloud

jira-work-management-cloud