youngmon/atlassian-qna huggingface dataset:
Expand/Collapse column arrows not displaying on the app - why?
Asked by Phil Swann:

The expand collapse arrow does not appear on the app, anyone know why this is?


Answers:
author: Sal
body: Hi Phil! The feature of [collapsing lists](https://support.atlassian.com/trello/docs/adding-lists-to-a-board/#Collapsing-lists-on-your-board) *is only* *available* on the paid subscriptions of Trello (Standard, Premium, and Enterprise), and it's *only available*on the web and Desktop versions of Trello. Our team is already working on adding this functionality to the mobile apps in the future.


Tags: cloud

trello-cloud
Any way to add a second row of cards?
Asked by Carren:

Hi

I am using the free version, and have created a board to use for weekly meal planning. Is there any way to add a second row of cards? The cards I have created for each day of the week, fill my board horizontally, but not vertically. I was hoping I could add some cards underneath them, for things like ingredients or shopping lists. Guessing this isn't possible?


Answers:
author: Gaurav Kataria
body: You could add a card separator with a cover image <https://support.atlassian.com/trello/docs/what-is-a-card-cover/> and it will look something like this ![Screenshot 2024-08-30 at 9.20.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344832i9B580C6128D82494/image-size/large?v=v2&px=999 "Screenshot 2024-08-30 at 9.20.44?AM.png")


Tags: cloud

trello-cloud
Automation help
Asked by Tyler Smith:

Hello. I am trying to create an automation that will move any checklist that is fully completed (from 2 different boards) to a specific card on a third board. One of the given triggers is "when checklist \[checklist name\] is completed in a card" but I don't want the \[checklist name\] section because I want it to be when ANY checklist is complete. Is what I want just not possible?


Answers:
author: Carolina Lopez
body: Hi Tyler, welcome to the Atlassian Community!

You have the option to change the "checklist" to "a checklist". which will make the field disappear and allow the rule to run with any checklist. Check out this screenshot to see how to make the change:  
![Checklist trigger.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346070i57CE9C0F7ECAC614/image-dimensions/454x315?v=v2 "Checklist trigger.jpg")

Let me know if it works!


Tags: cloud

trello-cloud
Credit Card Rejection
Asked by Molefi Moloantoa:

Every time I load my credit card, it gets rejected. I have tried this with various cards. How do we resolve this challenge?


Answers:
author: Mirek
body: Hi [@Molefi Moloantoa](/t5/user/viewprofilepage/user-id/5580206)

It looks odd that you are not able to load your credit card. According to the official procedure ([here](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/)) you should do this easily in 5 steps (like below)

*To change the credit card being billed for your Workspace:*

1. *Click the Workspaces dropdown option from the top navigation bar*

2. *Select the Workspace*

3. *In the sidebar, click "Settings"*

4. *From the dropdown options, click "Billing"*

*Click **Change** in the **Payment Method** section and add your new card's details. Only Workspace admins can update the credit card.*   

If you are doing this and you are a Workspace admin then I suggest to contact Trello support directly since it is hard to say what could be to reason behind that..   

<https://trello.com/contact>


Tags: cloud

trello-cloud
Trello existing card update - CSV Import using Bluecat not working as expected
Asked by Dharsheni Sriram:

Trying to update existing Trello cards by importing a CSV file using the card ID and card URL. However, instead of updating the existing cards, the import process is creating new cards.

Searched online for guidance, and while general advice suggests it should be possible using the card ID, it doesn't seem to be functioning as expected.


Answers:
author: Luciana Munhoz
body: Hi Dharshni! Welcome to Trello community!

Unfortunately, we don't have any information on the Import to Trello by Blue Cat Power-Up or what you'd need to do to get this working, as this Power-Up isn't developed or managed by us.

I'd recommend reaching out to the team who developed the Power-up directly, as they should be able to help you with this. You can contact them by clicking on the Contact Support button on the Power-Up page - <https://trello.com/power-ups/61fa6cd2cc14647c2c9ee821/import-to-trello-by-blue-cat-csv-excel>

Alternatively, you can simply contact the Blue Cat support team by emailing them at imports@bluecatreports.com  

Hope this helps!


Tags: bluecat

cloud

csv

import

trello-cloud

update
Issue with Comment Display on Cards: No Container and Markdown Formatting Lost
Asked by Sebasti?n Sitja:

![image.png](/t5/image/serverpage/image-id/344671i6AC675A81AC29D93/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Renato Fagaraz
body: Hi Sebasti?n!

Could you share a few more details on what you were expecting to see and how are things not matching in your comment editor?

In the meantime, as a workaround, you might find it helpful to disable the WYSIWYG (What You See Is What You Get) editing feature. You can do this by visiting [Trello Labs](https://trello.com/w/labs) and toggling off the WYSIWYG Editing option. While this isn't a permanent solution, it might help with the formatting issues you're encountering.

Best regards!


Tags: cloud

trello-cloud
Bullets Not Displaying in Saved Comments
Asked by Jude Shimer:

Hi! Is anyone else suddenly experiencing that bullets in card comments don't show up when the comment is saved?

UPDATE: I'm using Chrome v. 128.0.6613.86 (Official Build) (64-bit)

Here's what it looks like when I'm editing:

![2024-08-29 Trello Comment Edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/344672i9B8E113458924A03/image-size/large?v=v2&px=999 "2024-08-29 Trello Comment Edit.png")

And here's what it looks like when I save:

![2024-08-29 Trello Comment Saved.png](https://community.atlassian.com/t5/image/serverpage/image-id/344673i0AD350BE490B2481/image-size/large?v=v2&px=999 "2024-08-29 Trello Comment Saved.png")


Answers:
author: ACLS
body: I'm having the same issue. I have 2 Workspaces, 1 with 2 boards and the 2nd with 1 board. The Workspace with 2 boards is having this issue, however the Workspace with 1 board is not having this issue. How do we get support for this issue??


Tags: cloud

trello-cloud
Notifications on free version?
Asked by kellykeg2000:

I've been using the free version for quite a long time but noticed I'm not getting notifications anymore. I thought it was due to getting a new phone. The only settings in the app are for system settings, which are set to allowed. I'm a member of cards, watching the boards, set due dates, and get nothing. Ever. Ive cleared cache and reinstalled. I also never get emails. Nothing in spam. I've missed so many due dates because of this. Are these things just not available anymore in the free version? Thanks for any feedback!

Edit to add I'm using the app on android, all up to date


Answers:
author: Gaurav Kataria
body: Check the account settings <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

comments: author: kellykeg2000
body: I have gone through everything listed. I set a reminder on a due date, and it shows past due now. I received no push notification. No notification in the app (bell), it shows nothing from the past either. I also did not recieve an email. Im at a loss here.


author: kellykeg2000
body: Well that's interesting. I set a few more due dates and now I'm suddenly getting notifications for the first time in months. Both push and in app. Yay!! Still no emails though.


author: kellykeg2000
body: Aaand now I just got an email for the first time since April. Maybe my one star review on the Play store had something to do with it lol. I guess I'll go update that now.


Tags: cloud

trello-cloud
Lists not appearing in the activity section
Asked by Kaleb J_ Nimat:

I pressed a button on my keyboard while in one of my boards, and now the formatting is different from my other boards. The lists do not appear anymore and the activities appear in a continuous flow versus boxes like before.

How can I bring back this version?

![Screenshot 2024-08-29 at 3.54.45?PM.png](/t5/image/serverpage/image-id/344660iF8608B746269A1BA/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 3.54.45?PM.png")


Answers:
author: Theodoro Reato
body: Hi Kaleb,

I believe this was a bug and we already fixed it. Could you confirm?

Thanks.


Tags: cloud

trello-cloud
Is there a way to have one subscription for 3 different Trello accounts? I use 3 different emails
Asked by ACTIVBEING:

I want to be able to pay for premium at a one time cost. I use trello for 3 different brands with 3 different emails. Is it possible to pay for 1 subscription?


Answers:
author: Dreamsuite Mike
body: Isn't that like going to the shop and saying, "I want 3 apples but I only want to pay for 1" ?  

<br />

Seriously though, I would suggest having 1 Trello workspace, 1 Trello account tied to a single central email address. Apart from receiving emails from Trello, the email address you've signed up with is rather insignificant once you're signed up. If you're reliant on Trello emails for notifications, try using the Trello notification system or create automations to send emails to the necessary brand email addresses


Tags: cloud

trello-cloud
Add Instructions To Checklist Tasks?
Asked by Dylon Baker:

Background:

We utilize Trello to keep track of Real Estate projects we are working on. We have two boards. One for buyers, and one for sellers. Each card represents a different property. Within those cards, we utilize checklists for each stage of the transaction. We also use Loom to create "how to" videos on how the task is done, or is supposed to be done.

Question:

Is it possible to link these loom video links to each checklist item within Trello?

Video Explanation:

If you would like to see a video that would better help describe the question click the loom video link here: [https://www.loom.com/share/cb900e44cebf4ecd87b0f3b2b3644a8b?sid=8ee93d2d-ba07-4332-9e0a-cc8ab1dab1bd](http://Loom%20Video )


Answers:
author: Gaurav Kataria
body: You can just paste the loom link in the checklist, and it will render as a clickable link (See below; here is how it will look to a user when they hover over it)

![Screenshot 2024-08-29 at 2.10.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344674i7AFAB68BA1B9D7D0/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 2.10.18?PM.png")


Tags: checklist

cloud

trello-cloud
Task and notification
Asked by Blimi Blumenfeld:

Hi,

I am looking to create a board with my entire portfolio all my tenants and have them divided throughout the days of the month to be able to follow up with all of them at least once a month and check off the task or update with a note, as well I would like to receive an email with the Daley tasks.

Can I please have assistance in setting up such an idea?

Thank you


Answers:
author: Gaurav Kataria
body: You can add a due date on every card, which will remind you and alert you to complete the task every month. And every time you complete a task you can change the due date to the following month so that the next reminder will happen then. <https://support.atlassian.com/trello/docs/adding-dates-to-cards/>


Tags: cloud

trello-cloud
Custom filed button has been disappeared
Asked by Emily K:

Hello, I would like to edit custom button, but the edit button has been disappeared after I copied cards. Is there any way that I can edit them?


Answers:
author: Theodoro Reato
body: Hi Emily,

Let's troubleshoot your browser. Clearing your cache/cookies and allowing cookies would change this type of error.

Please see the article [Troubleshooting browser issues with Trello](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) for detailed instructions on troubleshooting any problems with Trello in the browser.

If that doesn't work, let's:  
# Test using an incognito window of a [supported browser like Safari, Chrome, Firefox, or Edge](https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support)  
# Test in a different browser

I hope this helps. Have a good day.


Tags: cloud

trello-cloud
Can I add Created Date field to Single Board table ?
Asked by Steve West:

I would like to be able to see when a card was created as we have many. The alternative is to enter each card individually which is time consuming when we have so many.


Answers:
author: Carolina Lopez
body: Hi Steve, welcome to the Atlassian Community!

[Trello Automation](https://support.atlassian.com/trello/docs/automation-overview/) can help you achieve this result. If you're looking to store the date on the card's start date field, creating a [rule](https://support.atlassian.com/trello/docs/create-and-manage-automations/#Rules) similar to this one can do the trick:

```
when a card is added to the board, set start date now
```

If you're using a Custom Field, a rule like this will help:

```
when a card is added to the board, set date custom field "Created date" to now
```


Tags: board

cloud
como puedo recuperar un espacio de trabajo que elimine por accidente
Asked by comunica mas:

Cerre un espacio de trabajo por accidente y necesito volver a acceder a el, no soy yo la administradora del espacio


Answers:
author: Alicia Fil?u Birlanga
body: Hola [@comunica mas](/t5/user/viewprofilepage/user-id/5579849) ! Soy Alicia, encantada de saludarte.

Los espacios de trabajo tienen la opci?n de eliminarse, no cerrarse. Si seguro que es un espacio de trabajo lo que has eliminado, no se puede deshacer. Hay que dar varios pasos para hacerlo: - ir a configuraci?n del espacio, bajar hasta Eliminar espacio de trabajo, y luego te sale esta cajita de confirmaci?n donde tienes que poner el nombre del espacio, para que te asegures. En esa cajita te indica que esta acci?n no se puede deshacer.

Cosas que debes saber:

* Esta acci?n es permanente y no se puede deshacer.
* [++Se cerrar?n todos los tableros de este Espacio de trabajo.++](https://trello.com/w/espaciodeorganizateconmigo)
* Los administradores de tableros pueden volver a abrir tableros.
* Los miembros de los tableros no podr?n realizar ninguna acci?n en los tableros cerrados.

Pero hay esperanza!!

Si eres administrador de alg?n tablero, puedes ir a la p?gina de inicio de Trello, hacer click en Boards, y hacer scroll hacia abajo hasta que veas la opci?n "Ver todos los tableros cerrados". Ah? tendr?s la lista de todos los tableros cerrados (no los eliminados), y tendr?s la opci?n de Volver a abrir. Si no eres adminsitrador, ver?s el tablero pero te dir? que no lo puedes reabrir.

<https://support.atlassian.com/trello/docs/reopening-a-closed-board/> aqu? puedes ver esto mejor.

Si no eras administrador de ning?n tablero, lo puede hacer alg?n administrador de alg?n tablero o del espacio de trabajo.

Dime si esto te ha servido o si es otra cosa lo que necesitas.

Alicia


Tags: cloud

trello-cloud
Trello Mac App - Login with Google Stopped Working
Asked by NYCT DJs:

I've been using the Trello desktop app for years. For some reason, it froze, and now when I open the app it is stuck in the Google login page. I click my email address, it opens a browser to login to Google, and it directs me to my Google Acccount, but does not open the app to be connected with my profile. I uninstalled the app, cleared Trello \& Atlassian cache and cookies from the browser to no avail. I even tried logging into another Gmail account instead, to where it gave me a "400 Error- cannot process request because malformed. It should not be retired". So I'm stuck with an app that cannot login. Please help!!


Answers:
author: Theodoro Reato
body: Hi there,

Could you reset the local data? With the app opened, click on the header Help \> Reset local data.

Beyond that, are you able to log in using your email and password? You can create a password if you don't have it [resetting your password.](https://id.atlassian.com/login/resetpassword)

I hope this helps, have a great day.


Tags: cloud

desktop

google

login

mac

trello-cloud
Is there any way to migrate what I have in click up to trello?
Asked by Ariel Ruggieri:

Is there any way to migrate what I have in click up to trello?


Answers:
author: Sal
body: Hi Ariel! You can import your data using a few methods:

* **Copy and paste** your content from click-up to Trello
* **Using Trello** **API**to programmatically import your content to Trello
* **Use third-party Power-Ups** that allow users to import content from different sources to Trello. You can find these Power-Ups here: <https://trello.com/power-ups/search?q=import>.

For more information in importing your data into Trello, please visit <https://support.atlassian.com/trello/docs/importing-data-into-trello/>.


Tags: cloud

trello-cloud
Como fa?o para recuperar um quadro
Asked by Jujuh Lopes:

Eu fiz um quadro e tinha v?rias anota??es

Mais algu?m ficou acesso e me removeu do meu quadro, como fa?o para recuperar esse quadro?


Answers:
author: Alisson Sartor
body: Ol?, Jujuh!  

Bem vinda a comunidade.  

O usu?rio que ? administrator do quadro que tem o controle do mesmo, ? necess?rio contatar essa pessoa para que ela possa te colocar de volta nele.  

Atenciosamente   
Alisson  
Trello Team


Tags: cloud

trello-cloud
Cant access my old trello account
Asked by HYdepark3:

The email address I used to access my trello account was deactivated and I can no longer log in, even thou I have the username and password. Is there anyway to get back in?


Answers:
author: Alisson Sartor
body: Hello, Hydepark3  

Welcome to the community  

The account was deactivated by a former employer? If so you need to reach out to him in order to reactivate the account. If you can give more details I can check if there's other options on the issue.  

Kind Regards  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Eu tenho contratado o plano do trello premium para 05 pessoas mas estao me cobrando valores a mais
Asked by Johanna Ang?lica Marques de Lima:

Eu tenho contratado o plano do trello premium para 05 pessoas mas estao me cobrando valores a mais sempre que eu encaminho o convite para uma pessoa. Consegue me ajudar por favor?

A ?ltima compra realizada essa semana, foi feita uma nova cobran?a indevida.

Joanaymoveis@gmail.com


Answers:
author: Alisson Sartor
body: Ol?, Johanna!  

Bem vinda a comunidade  

Quando voce adquire um dos planos pagos do Trello, a sua ?rea de trabalho escolhida se torna naquele plano adquirido, e as cobran?as s?o feitas de acordo com a quantidade de quadros que esses usu?rios est?o utilizando.  

Por exemplo, voce tem 10 usu?rios na sua ?rea, 8 deles est?o em apenas um quadro e 2 deles est?o em 2 ou mais, ser? feita a cobran?a desses 2 usu?rios e dos outros 8 n?o.  

Se tiver mais duvidas sobre, sugiro que entre em contato via ticket em <https://support.atlassian.com/contact/#/>  

Voce tamb?m pode ler nas p?ginas abaixo sobre  

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)  

  Atenciosamente  
  Alisson  
  Trello Team


Tags: cloud

trello-cloud
Trouble connecting with Evernote
Asked by Marianela Garc?a:

Hi,

I've tried to connect Evernote but it never works. I've used the app on the computer and opening a tab in the same borwser with Trello. I've also tried cleaning cokkies. Nothing works. The systems says I'm authorized but there is no connection.

Does anyone have something else to try?

Thank you


Answers:
author: Theodoro Reato
body: Hi Marianela,

Evernote was built by a third-party company. The Power-Ups that integrate with third-party services are only connectors between those services, and in order to take advantage of these connectors, you'll need to have an account for the other service as well.

We do not have visibility into their system or training to support you in that matter, which is why we are only able to offer support for the Trello side of the integration.

Could you reach Evernote and forward this question to them? They'll know how to set the Power-Up

I hope this helps. Have a great day.


Tags: cloud

connect

evernote

trello-cloud
Quickest way for people to drop ideas?
Asked by Michael Hayes:

I'm wondering what the quickest way is for people drop ideas - team wide into a trello board? Is there a powerup where people can send an sms to a trello based number and it turns it into a card? Is there maybe an email I can set up where people do the same?  

I'm open to anything, but the main requirement is it needs to be as easy as sending a message, which then gets populated into trello - looking for something that isn't multi step (log into trello, then make a card, etc).

Power up suggestions are OK, I just havent found one that doesn't require the whole team to integrate an app or something.


Answers:
author: Gaurav Kataria
body: Email to Board should work for this use-case <https://support.atlassian.com/trello/docs/creating-cards-by-email/>


Tags: cloud

trello-cloud
'Find' automation not working
Asked by Jan Benischek:

Hi there, I have a list with many cards belonging to it on board 1. The cards have custom fields which need to have the information of a card from board 2. This is supposed to be triggered when on board 2 an attachment of board 1 is added. I have created following rule

* when an attachment is added to a card, set custom field "Attachment-Name" to "{attachmentname}", **find a card titled "{cardname}" in list "Tasks" on board "{attachmentname}"**, set custom field "Original-Karte" to "{triggercardname}", and set custom field "Original-Board" to "{triggercardboardname}"

Somehow, the find rule doesn't work with the variable {cardname}, but when I choose a specific name of a card e.g. find a card titled "Evaluate" it does what it is supposed to.

Problem is the list has too many cards to address them individually in the rule and the names of the cards may change over time. That means I would have to change the rule permanently.

Is there a different variable other than {cardname} I can choose from or any other workarounds?

Thanks in advance!


Answers:
author: Carolina Lopez
body: Hi Jan, welcome to the Atlassian Community!

Your rule seems correct and the variable {cardname} should work. I'm intrigued by the **on board "{attachmentname}"** part. Does your second board have the same name as the attachment?  
Also, could you please check if there are any error messages on the [automation log](https://support.atlassian.com/trello/docs/opening-the-command-log/)?  
Once I have these details, I'll be more than happy to review your automation again!


Tags: automation

cardname

cloud

find