youngmon/atlassian-qna huggingface dataset:
Reactive subscription under Free plan
Asked by Dhrubajyoti Chakraborty:

Hi Team,  

My site's subscription to JIRA and confluence was cancelled. The mail suggested me to update my billing details and change my plan to FREE under manage subscription. I don't find this option in my dashboard and the subscription still shows to be deactivated. My payment details are added and currently the number of users I have is below 9 thus I wanted to reactivate the product access under the FREE plan.  
It would be really helpful if the team can assist us with it? Thanks.  
Ticket: <https://support.atlassian.com/requests/CA-2549437/>


Answers:
author: Dan Breyen
body: Hi [@Dhrubajyoti Chakraborty](/t5/user/viewprofilepage/user-id/5313539) welcome to the community. I would suggest opening a ticket with support (support.atlassian.com/contact) and choose the option regarding 'Billing, Payments, and Pricing'. They should be able to assist you.


Tags: atlassian-support

cloud

confluence-cloud

jira
How to resolve http.client.RemoteDisconnected error ?
Asked by Somnath Jena:

On calling confluence.update_page for a page, I am getting http.client.RemoteDisconnected: Remote end closed connection without response.

This happens for a few pages whose content is more than 20000 bytes. Other pages update fine. FYI, I am running a script to update confluence content for about 1000 pages one by one. The last few pages throw the above error. Kindly help, it is very urgent.


Answers:
author: Somnath Jena
body: Any suggestions? Still not able to solve this.


Tags: confluence-server

server
Resize an inserted PDF file
Asked by Maximilian Taeuber:

Hi!

I need help resizing a PDF file that I have uploaded to our confluence page. It's displayed with a vertical scrollbar on the left, instead it should be displayed full size.

I tried to help myself first, and also found some articles on how to change the macro code, but didn't find any options to do so in our page editor.

Can anyone help?

Much appreciated :-)

Thanks

Max


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Maximilian Taeuber](/t5/user/viewprofilepage/user-id/5313417) and welcome,

resize on page depends from specific browser setting so it happens at client side.

Fabio


Tags: cloud

confluence-cloud
How to send bulk email
Asked by Fintic_ Nancy:

How do you send a bulk email to clients without creating individual cases and also exposing the client's email address to other recipients?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Fintic_ Nancy](/t5/user/viewprofilepage/user-id/5313129) and welcome to the community,

You have to provide a bit more context as to what kind of email you want to send to client about Confluence. In JIRA you could use a 3rd party app called JETI to do that. But since this is about Confluence, you have to provide a bit more info (e.g. you could possibly use this app [https://marketplace.atlassian.com/apps/1217983/email-this-page?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1217983/email-this-page?tab=overview&hosting=datacenter))

comments: author: Fintic_ Nancy
body: Hi Alex,

In CRM how would one send a bulk email to multiple recipients without exposing their email addresses to the other recipients?

Kind regards

Nancy


Tags: confluence-server

server
Tengo que crear en Confluence una jerarquia entre espacios
Asked by Elizabeth Pereira:

Saludos

Debo crear en confluence una jerarquia de espacios en donde pueda agrupara en un solo espacio todos los proyectos que manejan la misma documentaci?n

Muchas gracias


Answers:
author: Jack Brickey
body: Hi [@Elizabeth Pereira](/t5/user/viewprofilepage/user-id/5310841) ,

La confluencia no tiene un concepto de espacios dentro de los espacios. Un par de opciones que podr?as considerar:

* Usa etiquetas o etiquetas para categorizar tus espacios en las p?ginas.
* Crea un espacio que aproveche los enlaces a otros espacios. Puedes crear secciones en tu espacio de nivel superior para organizar tus espacios comunes

comments: author: Elizabeth Pereira
body: Hola [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) muchas gracias por la respuesta

Una consulta mas.... Se piude duplicar espacios en Confluence? bien sea a trav?s de una API?

Tambien consultarte si es posible que cuando cree mi proyecto en JIRA pueda replicar la estructura de un espacio no solo las paginas

Nuevamente gracias


Tags: cloud

confluence-cloud
Why i can not use smart value in conflunce
Asked by Ricky Chen:

when I edit my confluence page, I can't use the smart value in the page.

any typo or setting that i missed?

![2023-09-11 10 02 20.png](/t5/image/serverpage/image-id/279728i6C60BD12385E4E44/image-size/large?v=v2&px=999 "2023-09-11 10 02 20.png")


Answers:
author: TC Wang
body: Hi [@Ricky](/t5/user/viewprofilepage/user-id/5234844) welcome to the community!  

It seems that you're using smart values for [Jira](https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/) in Confluence. Perhaps you can try the ones for Confluence listed [here](https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/)?  

Hope the above helps!

comments: author: Ricky Chen
body: It didn't seem to work when I tried it.![2023-09-11 10 33 10.png](https://community.atlassian.com/t5/image/serverpage/image-id/279729i899BE40FCE6C97D7/image-size/large?v=v2&px=999 "2023-09-11 10 33 10.png")


author: TC Wang
body: Were you using it in your editor? Smart values are used in automation rules.


author: Ricky Chen
body: yes, i use in editor.

so it doesn't work in confluence page . \>\<

in fact , i use a automation rules , i want some step

1. when issue stauts change to resolve, create a document for review

2. the document for review , can auto fill in the issue link , issue assigner , create document time.. some information.

does jira can appliablethe step 2 ?


author: TC Wang
body: I think you can check this [doc](https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation) first and see if you can utilize any [template](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC) to suit your needs.


Tags: cloud

confluence-cloud
where is the create template option in cloud?
Asked by Lloyd Bullard:

Hi,

this article - <https://confluence.atlassian.com/doc/create-a-template-296093779.html>

and related videos/how to guides have a set of steps for creating a template that do not match what I am seeing in the latest cloud version.

exactly how do I get to the "create template" option on the latest version? screens or videos would be appreciated, I am admin of the space I am playing in but I cannot see the option anywhere.


Answers:
author: Lloyd Bullard
body: solved for myself. the cloud instructions are here <https://support.atlassian.com/confluence-cloud/docs/create-a-template/>


Tags: cloud

confluence-cloud
automaton that adds card "Add more"
Asked by Jeremiah Large:

How do I make a rule automaton in Trello that when a new list is made adds "Add more" card to that list? I've been trying my hardest, but I'm just being thrown in around in circles by searching it up.


Answers:
author: Vongsawat
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/241109i4929D6416C2EDBF8/image-dimensions/277x351?v=v2 "image.png")  
If you were struggling with the Variables, you can look at the list of them [here](https://support.atlassian.com/trello/docs/butler-variables/).  

Edit: the Trigger is at the bottom of the Card Move tab of triggers, in case you're not sure where it is. I was initially trying to find a Lists tab, but for whatever reason they bundle it together with Card Move.


Tags: automation
Couldnt connect Trello App with gmail
Asked by Maksim Abraimau:

Hi, first time everything works good. But now something goes wrong , when i want to send email note from gmail directly to trello desc i cant do that because of error. what is going on and how to fix that problem ? Thank you in advance and have a good day!

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/241104i91A92B7C507393FE/image-size/large?v=v2&px=999 "Screenshot_2.png")


Answers:
author: Anirudh Murali
body: Facing this as well, this is a critical workflow for all users. Hoping for a quick fix or workaround for emails to Trello soon!

comments: author: Maksim Abraimau
body: Seems that fixing was done.


author: Christl_Email for Trello
body: Hi [@Maksim Abraimau](/t5/user/viewprofilepage/user-id/5150924)?

It seems they are having trouble with the Gmail add-in but they don't have an ETA just yet. See the reply from the Atlassian team on [this post](https://community.atlassian.com/t5/Trello-questions/Broken-Gmail-integration-with-Trello/qaq-p/2272393).

In the meanwhile, you could look into the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard) as an alternative.

Check out this video for a quick overview: [Email for Trello Demo](https://www.youtube.com/watch?v=XdAsEp14SVs), or simply [add the PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with the free trial.

Hope that helps!

comments: author: Maksim Abraimau
body: Thank you so much for your support Kind Christl de Wet! :)
Remove Board Admin
Asked by Graeme Hedge:

Hello Trello Team,

I'm our Trello Account Admin.

We have one (1) board that we would like to remove that has no cards/tasks and the person that set this board up has not worked for our company since late 2019.

We cannot contact him and would like to delete this board.

Can you please advise how we should go about deleting this board please?

Look forward to hearing back from you soon.

Graeme


Answers:
author: Brant Schroeder
body: [@Graeme Hedge](/t5/user/viewprofilepage/user-id/5150719) Welcome to the Atlassian community

You can follow the directions found here: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

comments: author: Graeme Hedge
body: Thanks Brant. Mucha appreciated.
I accidentally deleted a card
Asked by Alexandra Niel:

I accidentally deleted a card.  
Does anyone know any way of getting it back??  
Thanks a million!  
Alex


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Alexandra Niel](/t5/user/viewprofilepage/user-id/5150622) and welcome to the community,

Deleting is a permanent action in Trello. If you have e unachievable a card, instead of deleting it, you van undo this action. Please read more here <https://support.atlassian.com/trello/docs/undoing-an-action-in-trello/>
Set due date reminder
Asked by Iain Pritchard:

Hi -  

How do I change the default for "Set due date reminder" to something other than "None"..?


Answers:
author: Vongsawat
body: Can we switch?.. mine default to "1 Day Before" and I'd really prefer it to be "None" lol.  

The question has come up [before](https://community.atlassian.com/t5/Trello-questions/Change-default-due-date-reminder/qaq-p/2196218), but doesn't seem to have any easy solutions sadly.  

Although [this](https://community.atlassian.com/t5/Trello-questions/How-to-change-AUTOMATIC-default-choice-of-a-checklist-due-date/qaq-p/2256207) seems to suggest that its actually a bug. Currently it remembers the settings for the current card, but it sounds like each time you set it it's *supposed* to set the default for *all* cards.  

Hopefully that's the case and they get around to fixing it.

comments: author: Dave Liao
body: Ohhh, the **default**!

Then what the other answerer said - I don't think it's possible. ?


author: Dave Liao
body: [@Iain Pritchard](/t5/user/viewprofilepage/user-id/5022853) - hi Iain! On a Trello card, if you click "Dates", then select the dropdown under "Set due date reminder" you should be able to select something other than "None".

Related article: <https://blog.trello.com/custom-due-date-reminders>

If you're still having trouble:

* Are you on desktop, a mobile browser, or app?
* If on desktop, try clearing your cache and cookies and try again. If that doesn't work, test with another browser?


Tags: due-date
??? ??????? ??????? ?????????
Asked by ????:

???????? ????????, ?? ? ?????? ??? ?????, ??? ??????? ?


Answers:
author: Lara
body: ??????,

???????, ??? ???????? ???! ???????? ????????, ??? ?? ?????????? ?????? ????????, ????? ?????? ??? ???????? ????? ????????????? ????????. ?? ??????????? ??????? ???????? ????????.

?? ?????? ??????? ???????????? ? ??????? ???? ??, ?? ????? ??????? ???????????? ? ??????, ??????? ?????? **??????????** ????? ????? ?? ??????? ?????????? ??????, ? ????? ???????? ????? "??????? ? ??????" ? ?????????? ???? ?????????? ????????????.

?????????????? ?????????? ?????: <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>.

??????????, ???????? ???, ???? ? ??? ???? ?????? ???????, ? ?? ????? ???? ??????.

All the best,

Lara  
The Trello Team

*** ** * ** ***

Hi there,

Are you looking to remove a user from the board? If so, to remove a member from a board, click the **Share** button right beside the board's members list, and then select the "Remove from board" option from the member's permission dropdown menu.

More information here: <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Would it be possible to insert a DialogFlow chatbot into a Trello board?
Asked by Miguel Collado:

Hi everyone,

I've created a DialogFlow chatbot and I would like to add it to my Trello board to give support to the other classmates. Its that possible?

Thanks


Answers:
author: Miguel Collado
body: I've heard that maybe I can do it creating a webhook on Trello, but I'm not sure how these webhook works...


author: Alex W
body: Hey [@Miguel Collado](/t5/user/viewprofilepage/user-id/5150536) - welcome to the Community!

I'm not sure what DialogFlow and I'm not aware of any integrations with it in Trello. If you're looking to build such an integration, you can get help for that in our Developer Community: <https://community.developer.atlassian.com/c/trello/42>

comments: author: Miguel Collado
body: Thanks for the answer. It's a chatbot by Google that I created for give support to my classmates and that I would to integrate in a Trello board.


Tags: bot
Cerrar mi cuenta de Trello
Asked by Osvaldo Gutierrez Jara:

Hola Comunidad.Estoy tratando de cerrar mi cuenta de Trello hace ya varios d?as pero no s? qu? hay que hacer.No dispongo de la cantidad de dinero que Trello me est? cobrando

(us$ 119.00),por lo que solicito ayuda y que me aclaren la situaci?n.De antemano,gracias.

Osvaldo Gutierrez J.


Answers:
author: Lara
body: Hola,

?Gracias por escribirnos! Por favor, ten en cuenta que estamos usando un servicio de traducci?n para ayudarnos a responder a nuestros clientes internacionales. Si?ntete en libertad de calificar la calidad de la respuesta.

He echado un vistazo a tu cuenta y puedo ver que no hay cargos pendientes, ni te hemos cobrado 119,00 $. Tambi?n veo que tienes un ticket abierto con nuestro equipo de facturaci?n. Si tienes alguna pregunta sobre facturaci?n, ellos ser?n los m?s indicados para ayudarte.

Mientras tanto, si desea eliminar su cuenta, siga los pasos que se indican aqu?: <https://confluence.atlassian.com/cloud/delete-your-account-976161188.html>.

Si tienes alguna otra pregunta, no dudes en comunic?rnosla y estaremos encantados de ayudarte.

All the best,

Lara  
The Trello Team

*** ** * ** ***

Hi there,

I've taken a look at your account and can see that there are no pending charges, nor have we charged you $119.00. I can also see that you have a ticket open with our billing team. If you have any questions about billing, they will be best suited to help!

In the meantime, if you'd like to delete your account, please follow the steps here: <https://confluence.atlassian.com/cloud/delete-your-account-976161188.html>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Creating a Recurring Preventive Maintenance Task
Asked by Gregg Leshman:

Can a recurring date maintenance task be created? Example- a generator test was just completed in Feb. I want to mark it as Completed for 2023 and I want to track it again to open in Feb 2024. Is that possible?


Answers:
author: Dreamsuite Mike
body: Hi Greg, I have pre-built automation libraries for the following recurring task scenario:

Recurrence of tasks set daily, weekly, monthly, 6 monthly, yearly. New card created.  
Upon completion of a card, reset the date to a years time (as your example mentions)

I would tend to side with making a new task for each recurrence but it depends whether you want to track information year on year to see what has occurred at each maintenance. Is that something you need?


author: Beverley
body: Hi Gregg - welcome to the community!  
An option is to use Automation to create a Calendar command to perform an action on a specific date every year.  
As an example, you could set up a command that creates a new card called 'Recurring Preventative Maintenance' every year on the 1st February.  
![automation - calendar command.png](https://community.atlassian.com/t5/image/serverpage/image-id/241120iF9E5726A6AA0A54E/image-size/large?v=v2&px=999 "automation - calendar command.png")  
There is a guide available with more information about [Calendar commands.](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Calendar-commands)  

I hope that helps!
Refund of reservation amount
Asked by George Liopetas:

```
?ow is it possible to refund the amount withheld since I did not confirm to continue the application? as I used the free app for the first few days, I noticed that it's not for the use I'm interested in.
```


Answers:
author: Alex W
body: Hi [@George Liopetas](/t5/user/viewprofilepage/user-id/5150188) - welcome to the Community!

You can request a refund by raising a billing ticket at <https://trello.com/contact>
Need Checklists in template card to automatically be included on all new cards added to the board
Asked by Phil Armstrong:

Currently i am using Formstack Forms to integrate into my Trello board utilizing Zapier to translate. I have a template card in my Trello board where i have built custom checklists that i need added to every new card that is generated and sent over from Formstack Forms. Currently when a card is created and sent over to the board i have to click on the multiple checklists and bring them in every time, one at a time. How can i make the checklists i made in my template card default to be added every time a new card is generated and sent over from Formstack Forms?


Answers:
author: Beverley
body: Hi Phil,  
Welcome to the community!  
An option is to create an Automation rule to add checklists to a new card.  
For example, the trigger would be when new card is added to the board, then add XYZ checklist(s) to the card.  

![automation - add checklist to new card.png](https://community.atlassian.com/t5/image/serverpage/image-id/241117i1B841A253A094EB9/image-size/large?v=v2&px=999 "automation - add checklist to new card.png")  
There is also a guide available with more information about [creating new rules.](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Rules)  

I hope that helps!
how to upload video
Asked by Sheena Ponthier:

of the job


Answers:
author: Oliver S
body: Hi Sheena, welcome to the community! :)

You can upload a video by adding it as an attachment to a card: <https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>.

Similarly, you can also link to videos from external websites (like YouTube) by pasting the link into the card description or comments.
How to remove an admin in Trello?
Asked by Lisbeth Svinth Rasmussen:

We have more Trello boards in our team, where our colleague who was our project manager created the boards and therefore was and still is admin. He has now left the company...can you help us how to remove him from our boards (as he is an admin) and help us how to change the admin role to us?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The best way to do this is to log in as another admin, and remove the old colleague from (at least) the admin role.

If you do not have another admin, then find at least two people who should be admins (a main and a backup in case main goes missing like they have here), and get in touch with Trello support.

Use the last option on <https://trello.com/contact> - the other three go to info or bring you back here to the community. Give them as much info as you can on your Trello site, and ideally, the email addresses for the old admin, the new ones, and if you know it, the billing contact.

comments: author: Nicolai
body: I have the same challenge. I do not find where I can move a person, which is allocated as admin to a specific board. I hope you can help. Thanks in advance.


author: Thomas Islinger
body: Good morning,

Same problem here. Next problem is that Trello support has still not contacted me **after 6 days**. Is there an e-mail address or phone number that can be used to reach support more quickly?
N?o consigo Anexar meus arquivos nos quadros. Est? dando erros. Como eu fa?o?
Asked by Yohane M Alencar:

Tem uma pessoa na minha equipe que, desde quando fez a conta para usar o Trello a mesma n?o consegue anexar nenhum tipo de arquivo, de lugar nenhum.

Precisamos da ajuda de algu?m, ou do suporte, que entre em contato e resolva nosso problema.

Grata.


Answers:
author: Lara
body: Ol? [@Bruno Ribeiro](/t5/user/viewprofilepage/user-id/5005681) [@Andrea Santos](/t5/user/viewprofilepage/user-id/5194112),

Voc? poderia, por favor, percorrer as etapas de solu??o de problemas nesta p?gina: <https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/>.

Se voc? precisar do artigo traduzido, voc? pode usar um servi?o como o Google Translate.

Se o problema persistir, por favor, me avise.

All the best,

Lara  
The Trello Team

*** ** * ** ***

Hi [@Bruno Ribeiro](/t5/user/viewprofilepage/user-id/5005681) [@Andrea Santos](/t5/user/viewprofilepage/user-id/5194112),

Could you please go through the troubleshooting steps on this page: <https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/>.

If you need the article translated, you can use a service such as Google Translate.

If the issue persists, please let me know.

All the best,

Lara  
The Trello Team


author: Andrea Santos
body: Ol?, estou com problemas para anexar arquivos no Trello, ao tentar anexar apresenta a seguinte mensagem: "Altera??o n?o salva: falhou ao sincronizar com o servidor do trello." Gostaria de saber como solucionar. Desde j? agrade?o.


author: Bruno Ribeiro
body: Estou com o mesmo problema.


author: Lara
body: Ol? Yohane,

Obrigado por escrever para n?s! Por favor, note que estamos usando um servi?o de tradu??o para nos ajudar a responder aos nossos clientes internacionais. Sinta-se ? vontade para avaliar a qualidade da resposta.

Voc? poderia me informar que erro o usu?rio v? quando ela tenta anexar um arquivo a um cart?o? O problema ocorre quando ela usa um navegador diferente?

Lara  
The Trello Team

*** ** * ** ***

Hi Yohane,

Thanks for reaching out!

Could you please let me know what error the user sees when she attempts to attach a file to a card? Does the issue occur when she uses a different browser?

Lara  
The Trello Team