youngmon/atlassian-qna huggingface dataset:
Want to learn more about look/feel customization: Server Vs Cloud
Asked by Sat Singh:

Hello Atlassian Community,

I've been tasked to create a knowledge base for an app we're developing, and I'd like to customize/re-skin/re-theme Confluence spaces/pages.

Am I right in thinking that the Cloud based confluence has limited abilities to do this compared to the server based confluence? (our company has decided to go with the cloud version)

I'm not a coder/developer so would ideally like something more WYSIWYG or would involve basic coding. I see there is "Refined Spaces for Confluence Cloud" but this only seems to customize spaces and not pages.

Any help much appreciated

Confluence Newbie


Answers:
author: Shannon S
body: Hello [@Sat Singh](/t5/user/viewprofilepage/user-id/3562852),

Welcome to Atlassian Community! It's nice to have you.

It is true that in Confluence Cloud you have restrictions which don't allow you to customize it to the extent that you can with Confluence Server, using CSS or HTML.

* [Functional Differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html)

> On Atlassian Cloud, Confluence uses a custom theme that can't be modified or updated using custom HTML or CSS. For more information on custom themes in Confluence Cloud, refer to [Working with Themes](https://confluence.atlassian.com/confcloud/working-with-themes-724765503.html).
>
> Confluence Cloud Developer community: You can also create your own theme for Confluence Cloud. Check out the [Theme page](https://developer.atlassian.com/cloud/confluence/theme/) in our Confluence Cloud Developer page.

If developing a theme is something you're interested in, please take the time to review the theme page referenced above, and reach out in [the Atlassian Developer Community](https://community.developer.atlassian.com) if you have any issues.

Regards,

Shannon


Tags: cloud

confluence-cloud
Errors Attaching HTML files and receive "invalid response received from server" error
Asked by Laura Lekki:

We recently did an update to Confluence and now cannot attach HTML files to pages. I have attempted to use HTML files that were attached previously and receive the error "Invalid response received from server". When downloading the attachment it opens without problem.


Answers:
author: Brant Schroeder
body: Laura,

Is it only html files or are other files not attaching? Are all methods to attach a file not working drag and drop, browse, etc.? What version did you upgrade from and what are you on? Are you using a SSO solution? Is there anything being generated in your error logs?

comments: author: Laura Lekki
body: I have tried drag and drop as well as browsing - with drag and drop I receive the message above - with browse the security feature on our system kicks me out. We updated to version 6.15.7, build number 8100.

I believe that this is an error with the html document itself - When loading other html documents they load just fine.


author: Brant Schroeder
body: Since it is a single HTML file what is the difference between it and other files? Does it have JavaScript in it that could be causing the issue?


author: Laura Lekki
body: I am working with the document author to determine the cause, I will follow up as soon as I have information from them.
Is it possible to define the width of a table in Confluence?
Asked by patwarnr:

I've searched through documentation and can only find info about resizing columns individually, which in effect, allows you to resize the table, but I need to be able to know how wide it actually is, e.g., like you can in Word with 'table properties'. The problem I am trying to solve is that I need the tables to be a fixed width of no more than 7 1/2" so that when I copy and paste it into MS Word, I don't have to adjust the table properties of every table. This is a long multi-page report output with probably at least a dozen of these tables.


Answers:
author: Andrew Laden
body: Not really, Remember that Confluence is designed to be viewed in a broswer window that can be dynamically resized, so the take column widths are designed to automatically adjust to the size of the window. In addition, when in a browser, users can dynamically increase/decrease font sizes, which can affect the width of the table.

Finally, the whole concept of "inches" is not relevant to web viewed content, since the physical width will depend on your monitor. As opposed to printed documents on a page, which conform to standard page width.

There is an option to make the table "Responsive" vs "Fixed width" which may give you some more control. When you click on the table in the editor, and the table menu bar appears, it is a drop down on the left side. That will give you a little more control of the table appearance in relation to other tables on the page, so with some experimentation, you can find a fixed width that works when you print it out, and drag all tables to that width.

Copying and pasting to word is a whole different ball of wax. Doubt you will ever get to do what you want.

One question is why are you copying to word? Why not generate the report completely in confluence, and then export the page in PDF or Word format?

comments: author: patwarnr
body: We do generate the report completely in Confluence. We had challenges in the past with the export function, and I had not tried it in a while. I've just tested it again and this looks like the best viable option. Thanks!


Tags: confluence-server

server
Is confluence required for automation alerts in Jira Service Desk Cloud
Asked by Bill Rachilla:

I'd like to set-up automation alerts for SLA's, etc. Does that require Confluence?


Answers:
author: Cody Stevens
body: Hey [@Bill Rachilla](/t5/user/viewprofilepage/user-id/3160474)

You would only need Confluence if you wanted to connect a Knowledge Base to your Service Desk. To create automations, follow the below path.

**You must be at least a Project Admin to do this**

1. While in the project select **Project Settings** in the bottom left of the menu
2. Navigate to the **Automation** section
3. Create a new automation by selecting **Add Rule** in the top right


author: Bill Rachilla
body: Thank you for the response. If I select a user to mention in the automation, how would that user get notified?

comments: author: Cody Stevens
body: Hey [@Bill Rachilla](/t5/user/viewprofilepage/user-id/3160474)

Lets try to keep the comments under the original answer so we don't make new answers that are actually just comments.

That user would get mentioned via an email notification if @ mentions are set up in the notification scheme.


author: Bill Rachilla
body: Do you have any tutorial on that? Thank you!


author: Cody Stevens
body: Here is Atlassians documentation on [Notification Schemes](https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html). Hopefully that helps!

If this does answer your questions, please mark my first answer as the answer so this thread is marked as resolved. It helps the community out!


Tags: cloud

confluence-cloud

jira-service-desk-cloud
Confluence License Expiration
Asked by parekhs:

We are in process of renewing license, but I do not think we will get renewal in time. What will happen if my confluence license expires. Will the user functionality be impacted?


Answers:
author: Michael Kuhl _Appfire_
body: Hi [@parekhs](/t5/user/viewprofilepage/user-id/3565174) - If you are using the Server edition, then you will not have any change in functionality, but you want be able to get Tech Support or upgrades until you renew. This is because the Server edition uses perpetual licenses.

If you are using Cloud or Data center then you should reach out to your license contact (which would be Atlassian or an Atlassian partner) to arrange a temporary accommodation because those editions are subscription based and so you must maintain your subscriptions in order to have access.

There's more info at the [Atlassian licensing FAQ](https://www.atlassian.com/licensing/purchase-licensing).

comments: author: Daniel Powter
body: Thanks [@Michael Kuhl _Appfire_](/t5/user/viewprofilepage/user-id/3467229) - that is exactly what I needed to know. Cheers.


author: Yevhen Rohovets
body: Hello  
Typically, product transitions in read-only mode. You cannot edit or change anything. For example, in Jira, after the license expires, you can only look at tickets, and nothing more

This all applies to the cloud and data center versions. Nothing will change for the server, only the Atlassian does not guarantee operation and does not provide support

comments: author: Daniel Powter
body: Thanks [@Yevhen Rohovets](/t5/user/viewprofilepage/user-id/2744180) - we are running Confluence Server.

Point taken about no guarantee of operation and no support.
New Confluence search by space category not available in advanced search?
Asked by Nicole Pollack:

Hi,

We were so happy about the new space category search option in Confluence 6.15 but wondering why this option isn't available when you go the advanced search.

How do I limit search there based on space category?

Best, Nicole


Answers:
author: Ollie Guan
body: Hi [@Nicole Pollack](/t5/user/viewprofilepage/user-id/1216753) ,

It seems that the avanced search does not include the space category option.

To search within a Confluence space category:

* Click the search field in the top-right of Confluence to open the search panel.
* Click the Space category filter on the left.
* Start typing the category name and choose from the list of possible matches.

<https://confluence.atlassian.com/doc/use-labels-to-categorize-spaces-136647.html>

![111.png](https://community.atlassian.com/t5/image/serverpage/image-id/66870iF16AD131FBE9597E/image-size/large?v=v2&px=999 "111.png")


Tags: confluence-server

server
Background colour of a section
Asked by Dawid Nawrot:

I would like to change a background for a particular section. It would make a nice break rather than just headings. Is it possible?


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@Dawid Nawrot](/t5/user/viewprofilepage/user-id/2831634) ,

If you are referring to the Section macro in Confluence, then we do not have an option to customize the background.

Thanks,

Manisha

comments: author: Arnold Balisch
body: In the old editor there was a background color macro that would do this...I used it to visually pop the Table-of-contents on longer pages (think wikipedia look). The new editor has done away with this and the TOC macro cannot be inserted in the "note" macros.

Are there plans to restore the ability to add some background or border to layout sections or even just the TOC macro itself?

Arnold


author: Michael Allen
body: There is a "CSS Class Name" property on the TOC, which says just add a class to your space custom stylesheet, and it'll wrap the TOC in a div with that class.

However... it's broken, because they've removed the stylesheet feature, as far as I can tell. There's a PDF stylesheet, but I'm pretty sure that's not it. At least, I couldn't get it to work.


Tags: cloud

confluence-cloud
Reorder pages is empty / blank
Asked by Dominic Lagger:

Hi all

I have a very weird behaviorin the "reorder pages" section.

When I try to reorder the pages, the page is blank and I don't have this option (see printscreen).

More informations:

* This is the only space, where I can't reorder pages. In all other spaces I can reorder the pages
* I am not the only one who can't reorder the pages. In this space, no one can.
* We use Chrome, but also in IE the page is blank
* I am an administrator

![reorder pages.png](/t5/image/serverpage/image-id/66778iEBD96A7C0038013B/image-size/large?v=v2&px=999 "reorder pages.png")

Hope you have any suggestions.

Regards, Dominic


Answers:
author: Dominic Lagger
body: Hi all,

Does someone else have any ideas?

I installed the "Space Admin Browser" and have a look. The broken space seems that there are no pages. Something has to be broken

![space_admin_browser.png](https://community.atlassian.com/t5/image/serverpage/image-id/68854i98B978ED0A6DC1DE/image-dimensions/729x384?v=v2 "space_admin_browser.png")

![pages.png](https://community.atlassian.com/t5/image/serverpage/image-id/68855i991A8A8D7664AABA/image-dimensions/127x212?v=v2 "pages.png")

Thanks for any tips

Dominic

comments: author: Fabienne Gerhard
body: Thanks [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) for letting us know what happened / what solution you had.

What's happening when you create a new page? That's so strange that the pages are shown in Page Tree but not in Pages....


author: Dominic Lagger
body: Hi [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720)

Everything behaves normally... I can create a page and the page is a subpage from the homepage. And in the overview, there is a homepage selected. I tried to change the homepage, with no success.

There are no orphaned pages nor undefined pages...

It seems to me, that something with the structure of the space is wrong... But I have absolutely no clue what.


author: Fabienne Gerhard
body: Hi [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) - width and height of tree container are looking rather strange to me and only a padding is shown. The text 'You can move....' is way too far to the right

Did you try change something in padding/margin or something? Did you compare it to the other sites?  
Is there any html/css running in the background in this space? Check this out Stylesheets.

Really strange....

comments: author: Dominic Lagger
body: Thanks for your answer.

First of all, the text "You can move..." is on the right site on every other "reorder pages"-site too.

Second, there is no HTML / CSS script running.

And last, I would exclude padding / margin, because I don't even see the tree in HTML. It seems, that the javascript or whatever which should load the tree fails because of something...

In the picture, you see, the "ui-tree" is empty.


Tags: confluence-server

server
Edit overview page template for a new software project space
Asked by Mike Kondrashin:

I feel like I'm missing something very obvious here. When I create a new space and choose "Software project space" type, it will create a new space with an Overview page as the homepage:

![Screenshot 2019-09-19 at 11.53.09.png](/t5/image/serverpage/image-id/66776i53DEB27BD5615B4A/image-size/large?v=v2&px=999 "Screenshot 2019-09-19 at 11.53.09.png")

I'd like to customize this Overview page template, to add some extra fields, remove the roadmap widget, etc. so that all spaces for our projects have unified look and feel. But I cannot seem to find this page template on the list of blueprints?


Answers:
author: Dominic Lagger
body: Hi [@Mike Kondrashin](/t5/user/viewprofilepage/user-id/962693)

This answer is just for confluence server:

As far as I know, you can not change a space template. In the global blueprint settings, you just have the option, to disable the space blueprint, but not change it.

What you can do is change the default content of a new empty space: [Customizing Default Space Content](https://confluence.atlassian.com/doc/customizing-default-space-content-61015351.html)

![space blueprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/66782iD816D6E4CB8840AE/image-size/large?v=v2&px=999 "space blueprint.png")

To add a new blueprint you have to write one --\> [Write a simple Confluence Space blueprint](https://developer.atlassian.com/server/confluence/write-a-simple-confluence-space-blueprint/)

Regards, Dominic

comments: author: Mike Kondrashin
body: Thanks [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) Maybe i misundersand something, but i thought a space is a collection of pages? So there should be an Overview page blueprint somewhere?


author: Dominic Lagger
body: You are totally right. A space is a collection of pages.

But when you create a space, it creates a space with one page --\> the homepage. And as far as I know, the blueprint of this page cannot be changed.

The page itself can be edited afterwards, but I don't think, that was the question.

Perhaps I am wrong and someone else can teach me :)
Centering images in a section
Asked by Dawid Nawrot:

When I'm in Edit mode I can nicely center text + image underneath the text but the preview shows only text centered and images are aligned to the left.


Answers:
author: Dominic Lagger
body: Hi [@Dawid Nawrot](/t5/user/viewprofilepage/user-id/2831634)

In confluence server, this works just fine in edit mode, and in view mode.

![edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/66784iD135035B8065696F/image-dimensions/711x136?v=v2 "edit.png")![view.png](https://community.atlassian.com/t5/image/serverpage/image-id/66783i26386340A5F03CD8/image-dimensions/709x137?v=v2 "view.png")

Perhaps, in confluence cloud, this is a little bit different. Can you share a printscreen?

Make sure, that you click on the picture and allign the picture to center. Don't just select all and center it, try to center the image explicitly.

I hope this helps a little bit.

Regards, Dominic

comments: author: Dawid Nawrot
body: Edit mode

![edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/66788i5A5DD87E5653882B/image-size/large?v=v2&px=999 "edit.png")

Preview mode

![view.png](https://community.atlassian.com/t5/image/serverpage/image-id/66789i9FF6977BCB4BE423/image-size/large?v=v2&px=999 "view.png")

Same image under the same text. Clearly in edit mode it's centered. The image is wider than text


author: Dawid Nawrot
body: I had a look in the code and the image does get class "image-center" but it doesn't do anything because its parent SPAN is inline and only gets width of the image, and then its parent P is not centered

![html.png](https://community.atlassian.com/t5/image/serverpage/image-id/66792iFEDD73F8F4D7B9D3/image-size/large?v=v2&px=999 "html.png")You can see it here. the first P is text and has centering. Second is the image


Tags: cloud

confluence-cloud
Sections get broken
Asked by Dawid Nawrot:

This HTML shows that the columnLayout container is missing one \<div\> not sure why

![confluence_sections.png](https://community.atlassian.com/t5/image/serverpage/image-id/66766iDA85FBFF3C59FC3F/image-size/large?v=v2&px=999 "confluence_sections.png")

How to fix it?


Answers:
author: Dawid Nawrot
body: The sections below were all bundled up on the right side of the section that didn't get properly closed.

comments: author: Shannon S
body: Dawid,

Where did you see this? Could you show me a screenshot of where on the UI you're seeing this? Is the issue still happening?

Regards,

Shannon


author: Dawid Nawrot
body: Preview mode


author: Shannon S
body: Hello Dawid,

Thank you for providing those details. I'm not able to see it on my end from the information you provided.

I would recommend the following:

1. Report the issue to the development team by sending feedback within your Cloud instance from your avatar menu in the bottom corner.
2. Raise a ticket with our [Support Team directly](https://support.atlassian.com/contact) and then they can pass the information onto our development team.

Thank you for your help.

Regards,

Shannon


author: Dawid Nawrot
body: I had to create the page again because I had to release it so I don't have it anymore but as you can see on the screenshot, it is pretty broken (or is sometimes)


author: Shannon S
body: Dawid,

If you happen to run into the issue again, please do contact the support team in that case; we'll be able to access the page directly and obtain the information needed in order to report the issue to the developers.

Regards,

Shannon


author: Dawid Nawrot
body: I will do, certainly. Thanks


author: Shannon S
body: Hello Dawid,

Thank you for reporting this to us. Could you let us know where you are seeing this? Was there an issue in your UI that caused you to look at this?

Thank you for your help.

Regards,

Shannon


Tags: cloud

confluence-cloud
Upgrade Error BANDANACONTEXT
Asked by Phillipp Speth:

Hello there,

i try to upgrade our confluence from 3.2 to 3.5.17. i followed the instructions given by atlassian. unfortunatly confluence does not start after upgrade and i get this error in atlassian-log:

2019-09-18 15:49:34,376 ERROR \[main\] \[atlassian.confluence.upgrade.UpgradeLauncherServletContextListener\] contextInitialized 1 errors were encountered during upgrade:

2019-09-18 15:49:34,376 ERROR \[main\] \[atlassian.confluence.upgrade.UpgradeLauncherServletContextListener\] contextInitialized 1: StatementCallback; uncategorized SQLException for SQL \[alter table BANDANA alter column BANDANACONTEXT varchar(255) not null\]; SQL state \[S1000\]; error code \[5074\]; The index 'BANDANA_band_context_idx' is dependent on column 'BANDANACONTEXT'.; nested exception is java.sql.SQLException: The index 'BANDANA_band_context_idx' is dependent on column 'BANDANACONTEXT'.

2019-09-18 15:49:35,047 INFO \[main\] \[com.atlassian.confluence.lifecycle\] init Confluence is ready to serve

2019-09-18 15:50:42,986 INFO \[Thread-20\] \[atlassian.plugin.manager.DefaultPluginManager\] shutdown Shutting down the plugin system

2019-09-18 15:50:43,065 INFO \[Thread-20\] \[com.atlassian.confluence.lifecycle\] contextDestroyed Stopping Confluence

Does anyone has a good idea?

Database is on an seperate SQL Database-server

Thanks for your help

Phillipp


Answers:
author: Phillipp Speth
body: Update:

we found out to drop indexes for the following entries.

DROP INDEX \[BANDANA_band_context_idx\] ON \[dbo\].\[BANDANA\]

GO

/\*\*\*\*\*\* Object: Index \[BANDANA_band_key_idx\] Script Date: 19.09.2019 13:25:53 \*\*\*\*\*\*/

DROP INDEX \[BANDANA_band_key_idx\] ON \[dbo\].\[BANDANA\]

then the confluence setup continues and stops with new error.

It seems to be a lot of entries where we have to change.

was there a change on sheme for mssql database?

exicsts maybe a script for changing the necassary items?

Best regards

phillipp

comments: author: Phillipp Speth
body: now confluence asks for changing a lot of DB-entries from bigint to numeric (0,19)


Tags: confluence-server

server
Not able to edit Pages in Confluence
Asked by Vishal Srivastava:

We are getting bellow error white trying to edit Pages. We are not using any reverse Proxy.

![Capture.JPG](/t5/image/serverpage/image-id/66756iCBDEC8BA119407EA/image-size/large?v=v2&px=999 "Capture.JPG")

Getting below error in Browser (Developer tool) console window:

The connection to wss://xxx.xxx.com/synchrony-proxy/v1/bayeux-sync1 was interrupted while the page was loading. batch.js:1704:267  
Synchrony: Warning: reconnect (Transport.handshakeOverXhr: ws connection failed, and cross-origin-long-polling is disabled)


Answers:
author: Cristian Rosas [Tecnofor]
body: We had some problems with the synchrony service in some customers. Disabling synchrony maybe allows you to identify the problem

comments: author: Vishal Srivastava
body: Hi [@Cristian Rosas \[Tecnofor\]](/t5/user/viewprofilepage/user-id/1144326) ,

Disabling Collaborative Editing allow us to edit the Page, but after re-enabling it we faced the issue again. We are facing this issue after upgrading our Confluence **v6.5.2** to **v6.13.8**.


author: Cristian Rosas [Tecnofor]
body: Disable Collaborative Editing while Atlassian support helps you with this issue:

<https://support.atlassian.com/>


author: Suresh
body: We are also facing same issue, Any resolution or workaround for this issue.  
Recently we have upgraded from 6.9 to 7.1.


Tags: confluence-server

server