youngmon/atlassian-qna huggingface dataset:
Why does google hate answers.atlassian.com?
Asked by JamieA:

In order for this not to become just a bad version of the old forum we need to be able to refer to previous answers. However I cannot **find** any of my previous answers.

Just now I was looking for [this](/questions/11146/how-to-look-at-issue-type-in-condition-section-of-script-post-function-function-for-a-transition), so asked google for "site:answers.atlassian.com GenericValue", but it didn't turn up. This is just an example, all I ever seem to get from google is the tags page or some other aggregate page.


Answers:
author: Jeremy Largman
body: We figured it out. It's a problem in robots.txt that's got a nofollow meta tag. I'll just want to prepare for the inundation of spam before introducing this fix, and I'll update both [ANSWERS-254](https://jira.atlassian.com/browse/ANSWERS-254) and this page when it's fixed.

comments: author: Jeremy Largman
body: Oh, and by the way, [copying and pasting doesn't work well in the editor](https://jira.atlassian.com/browse/ANSWERS-255)! That's why the above snippet appears in a white box.


author: Jeremy Largman
body: An update on this issue. Given that we'd really like to address the spam issue before fixing the indexing problem, we're targeting a couple weeks for a release that encompasses both.


author: Jeremy Largman
body: Another update. We've fixed this now. So far, it looks like Google's returning results a bit better.


author: JamieA
body: Perhaps any user's first one or two questions/comments/answers have to be approved by a moderator, after that they're free. No self-respecting spammer would bother to come up with a valid question.


author: Jeremy Largman
body: By the way, there is a benefit to the fact that we're not indexing properly on Google. Once we fix this, Answers will become much more appealing to spammers. I'd like to try to solve both issues at once, but spam mitigation is challenging. Akismet had a bunch of false positives, so I'd like to create rules in the system to prevent spamming. I'm open to any ideas!


author: Jeremy Largman
body: We're hopefully going to tackle that as well. See [ANSWERS-87](https://jira.atlassian.com/browse/ANSWERS-87).


author: Nic Brough -Adaptavist-
body: It's a bit of a struggle within Answers too - if you've a one-word search, I think it's fine - it checks labels and then body text, but multiple word searches all seem to do OR, whether I put quotes round a phrase, state AND, use \&\& etc. Pretty painful when you want Jira \&\& permission \&\& reporter for example. That should be a handful of results, not 46 pages of 50 answers a page.


author: Jeremy Largman
body: We know about this problem and just got our SEO team on top of it. I'll update this post when we have a status update.


author: Eva
body: I found it much easier to just search the old forum itself. I think a lot of questions had already been answer in the old forum and yet you cant search the old questoins here nor google. I wish Atlassian move the old questions/answers here than for users to go both places ...


Tags: community

feedback-forum
Why in my version of Confluence I do not see the Database option when I click +?
Asked by Ma St:

I do not see the Database option when I click on the plus symbol. How would the Admin add it to our list of options. I am referencing the basic database tool that allows Views.

I referenced this page, but it does not show how to obtain this.

[Create and edit databases \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/)


Answers:
author: Barbara Szczesniak
body: [@Ma St](/t5/user/viewprofilepage/user-id/5594712) Welcome to the Atlassian Community.

The answers on this post should help you with how to enable this for your site: <https://community.atlassian.com/t5/Confluence-questions/How-do-I-add-a-database-to-my-page/qaq-p/2732180>


author: Brandon A_ Rosadio
body: Hi [@Ma St](/t5/user/viewprofilepage/user-id/5594712) , could you add an image for more detail?


Tags: cloud

confluence-cloud
Sections macro stopped working
Asked by Janet Shuey:

Although I have selected the section macro that divides the section in half, all the content lines up on the left side. I even tried adding columns to the section, but that didn't work, either.


Answers:
author: Barbara Szczesniak
body: [@Janet Shuey](/t5/user/viewprofilepage/user-id/5132151) Are you using Cloud or Data Center?

If you are using Cloud, are you referring to the **Layouts** feature that you insert from the editor toolbar?

comments: author: Janet Shuey
body: yes


author: Barbara Szczesniak
body: So are you saying that you cannot insert your cursor in the layout panel on the right side and insert text there?


author: Janet Shuey
body: When I create a section that appears as 2 cells side-by-side (as in a table), when I enter text in the right cell, it appears **underneath** the left cell when I publish, instead of to the right. I want 2 columns on the layout, and I end up with only one.


Tags: confluence-unknown-hosting-type

unknown-hosting-type
Is there a way to randomly display a page of any space?
Asked by CGCal:

I created many pages ranging from simple how tos to in-depth documentation of a certain topic. I've got many topics sorted into spaces.

Most pages are about topics that are continually changing and developing, for example AI.

Some pages are not finished.

So I would like to be able to click on a button and confluence shows me a random page and I can revisit it.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I love this concept. You want an "I'm feeling lucky" button for Confluence?

You would need to script something as nothing out of the box would work. There are multiple ways to do it, but I would look at Script Runner first.

There may be a Marketplace addon that would do this, but I'm not aware of one.


Tags: cloud

confluence-cloud
I cannot put something into the new Folders folder - what is this good for anyway ?
Asked by Andr? Matzke:

I have found a new Function (Beta). "Folders". I have created one. Now its there and sitting completely useless as a new substructure node in my page. useless coz I cannot put something in it.

For me(!) there is no obvious way to put something in it.

What purpose is behind this ? Is it so Beta that users can create a folder but not yet use it ?


Answers:
author: Michel Neeser
body: Hi [@Andr? Matzke](/t5/user/viewprofilepage/user-id/5227247)

You should be able to drag and drop pages and other folders into your new folder, as seen on [this post](https://community.atlassian.com/t5/Confluence-Cloud-Admins-articles/Beta-Folders-in-Confluence/ba-p/2755263). Also, you can find more information on folders [here](https://support.atlassian.com/confluence-cloud/docs/use-folders-to-organize-your-work/).

Hope this helps!


Tags: cloud

confluence-cloud
Collaborating across multiple Confluence accounts
Asked by Matt Jones:

Hi,

Is there any way that two organisations can effectively collaborate across Confluence accounts without needing a paid license in both spaces?!?  

I know you can grant guest access to a single space, but this is too limiting.  

A connection like Slack Connect would be marvellous, where you can have separate paid accounts, but collaborate effectively. It's not really an option to pay for double the confluence licenses just to collaborate on a few projects.


Answers:
author: Fadoua
body: [@Matt Jones](/t5/user/viewprofilepage/user-id/5027153)

I am afraid [@Matt Jones](/t5/user/viewprofilepage/user-id/5027153) the short answer is no.

In order to grant access to a user to Confluence they will have to consume a license.

Best,

Fadoua


Tags: cloud

confluence-cloud
I want to create a mongoDB doc like site using confluence how to do so?
Asked by Richard:

Recently I learned that MongoDB doc uses confluence as its backend. I want to build a similar site (native-like). How to do so?


Answers:
author: John Funk
body: Hi Richard - Welcome to the Atlassian Community!

Here is a guide to help you get started:

<https://www.atlassian.com/software/confluence/resources/guides/get-started/overview#about-confluence>


Tags: cloud

confluence-cloud
I want to create a custom automation rule to send a mail to the team on the weekly activities done
Asked by Mythri Yellambhatta:

Hi,

I want to create a automation rule with inbuilt rule templates to send the team the Weekly updated done on the confluence like page creation, updated, deleted etc., how to do that, please suggest me


Answers:
author: Jan Westphal
body: Hello [@Mythri Yellambhatta](/t5/user/viewprofilepage/user-id/5594388)  

for Jira you can look into Filter Subscriptions:   
<https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4>  

For Confluence (Premium) you can build custom rules to fire when certain changes happen to your sites.  
If you need more guidance on that fell free to let me know.  

<br />


Tags: cloud

cloud-automation

confluence-cloud
Difference in number of users in Group between Confluence Space permissions and Global settings
Asked by Darina Lubomirova:

Hi,  

I am trying to understand where a discrepancy in the number of listed group users between Confluence Space Permissions and the Global Group Settings is coming from and hope you can offer some insight.

In the permissions for a specific Confluence Space, there are 32 Jira service desk users and 38 Jira software users listed:

![group-permissions-space.png](https://community.atlassian.com/t5/image/serverpage/image-id/347691iCA747660CE361FE9/image-dimensions/557x327?v=v2 "group-permissions-space.png")

However, in the Global Group settings there are only 2 service desk users and 10 jira software users:  

![groups-global-level.png](https://community.atlassian.com/t5/image/serverpage/image-id/347693i890540A7697E9E2E/image-size/large?v=v2&px=999 "groups-global-level.png")  

<br />

I am trying to figure out where the 32 and 38 listed users come from and see exact details.  
The number of users in the rest groups are correct between the two levels

Would be grateful for any guidance.


Answers:
author: Darina Lubomirova
body: Have found a listed known issue that describes the same problem:  
<https://jira.atlassian.com/browse/CONFCLOUD-77979>


author: Sravan Indukur
body: Hi [@Darina Lubomirova](/t5/user/viewprofilepage/user-id/3948040) ,

The users count which is shown will be including the active and inactive users. So that might be the reason where you are seeing the mismatch in the count.

comments: author: Darina Lubomirova
body: Hi [@Sravan Indukur](/t5/user/viewprofilepage/user-id/5301477)   

Many thanks for your answer.   
Unfortunately, even if I add the inactive users (which are only a couple) the numbers still don't add up.  

<br />


Tags: cloud

confluence-cloud

groups

permissions
I want to deactivate my confluence
Asked by Ishika Sharma:

I want to deactivate my confluence from cloud ... so that i can acquire jira licenses....please help me to guide on , " how to deactivate confluence from cloud"?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ishika Sharma](/t5/user/viewprofilepage/user-id/5594291) and welcome,

please follow this [guide](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/) to delete a subscription.

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Confluence Content save to HTML
Asked by Dian Septya Ningrum:

Hi team,

kindly help your asisstance, how to save the content in HTML format?


Answers:
author: Aron Gombas _Midori_
body: You can export Confluence content to HTML with these apps:

1. [https://marketplace.atlassian.com/apps/4909/content-exporter-word-pdf-html?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/4909/content-exporter-word-pdf-html?hosting=cloud&tab=overview)
2. [https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence?hosting=cloud&tab=overview)

Give them a try!


author: Barbara Szczesniak
body: [@Dian Septya Ningrum](/t5/user/viewprofilepage/user-id/5594249) Welcome to the community.

You can export a space to HTML using the process described in this page: <https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/>

Just a note (since someone had me do this and look at the output)---the output is not pretty, but it is HTML.


author: Henning Stoll
body: Hi [@Dian Septya Ningrum](/t5/user/viewprofilepage/user-id/5594249) In **Confluence Cloud** , saving a page in **HTML** format directly is not an available feature through the Confluence interface. You can workaround this by either priting the site as a pdf in your webbrowser and then taking the html from there or you use the developer tools and copy the html that you need from there.

best regards

henning


Tags: cloud

confluence-cloud
In the mobile app checklists do not work.
Asked by stepanov_valentyn:

Hi ) I encountered a problem. I created a page in Confluence that contains "buttons" from DidIt, which are supposed to launch the created checklist templates. It works perfectly on a laptop and in the browser on a mobile phone, but it doesn't work at all in the Android app. When I press these buttons, the screen goes blank. Could you advise if this can be fixed?![Screenshot_2024-09-17-08-54-16-330_com.atlassian.android.confluence.core.jpg](/t5/image/serverpage/image-id/347663iBC92E4A3E5A8915E/image-size/large?v=v2&px=999 "Screenshot_2024-09-17-08-54-16-330_com.atlassian.android.confluence.core.jpg")![Screenshot_2024-09-17-08-54-12-358_com.atlassian.android.confluence.core.jpg](/t5/image/serverpage/image-id/347664i7CB88EDEE08FA26E/image-size/large?v=v2&px=999 "Screenshot_2024-09-17-08-54-12-358_com.atlassian.android.confluence.core.jpg")


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@stepanov_valentyn](/t5/user/viewprofilepage/user-id/5594154) and welcome to Community.

Thanks for reaching out to the Didit team through support. They'll be sure to get back to you.


Tags: addon-checklists

atlassian-marketplace

cloud

confluence-cloud
Whiteboard missing function to add links
Asked by Melanie Rusch:

Hello,

my colleague is missing the function to add links to a confluence whiteboard.

My toolbar:

![confluence_toolbar_withlinks.jpg](/t5/image/serverpage/image-id/347649iD206E5CC6355A832/image-size/large?v=v2&px=999 "confluence_toolbar_withlinks.jpg")

Hers:

![confluence_toolbar_withoutlinks.jpg](/t5/image/serverpage/image-id/347648iA54B78F21C80C928/image-size/large?v=v2&px=999 "confluence_toolbar_withoutlinks.jpg")

How do i activate this function for her?

Thanks a lot!

Kind regards,

Melanie


Answers:
author: Melanie Rusch
body: Nevermind, i was blind. If the screen has a certain width, the function is displayed at the bottom of the bar.


Tags: cloud

confluence-cloud

whiteboards
Find pages still using Legacy editor
Asked by Cora Egli:

We migrated from Confluence Server to Cloud and moved 14K pages in the process. We enabled automatic transition to the new editor, which works for many pages except for the very complex ones - the ones I need to take a closer look at.

How can I find out how many of our pages still use the Legacy Editor? (I know how to *recognize*pages in the Legacy Editor, but only if I stumble across them.)

I saw this post but hoped there might be an update:

<https://community.atlassian.com/t5/Confluence-questions/How-do-you-know-which-editor-a-page-uses/qaq-p/1412049>

Best, Cora


Answers:
author: Henning Stoll
body: Hi, you can use the API `/wiki/rest/api/content/{content-id}?expand=metadata.properties.editor`. If the value is 'v2', it's the new editor. If it's not present or 'v1', then it's the old editor. Just use Postman or the API Tool of your choice and fill in the base url of your instance before and youll be able to find this out.

This to my knowledge is the only possible way to check this out in the cloud.

Best regards

Henning

comments: author: Cora Egli
body: [@Henning Stoll](/t5/user/viewprofilepage/user-id/5523235) Many thanks for your help. This is sound advice. I am not familiar with the REST API, so I had hoped there might be a way to find these pages via Confluence UI (search/filter). But I'll check with the IT department.


author: Henning Stoll
body: Hi [@Cora Egli](/t5/user/viewprofilepage/user-id/1921373) To my knowledge this is the only possible way, since they have brought most of the macros up to date so theres no more visble difference in the pages layout. But this is a verry innacurate way to check anyways. Dont be afraid to use rest api for this use case its not very complicated you just need to generate an api token and then in postman you just use your jiras base url and attach the given ending. As authentification you use your jira email and the api token and you can send the API and should get your result


author: Cora Egli
body: [@Henning Stoll](/t5/user/viewprofilepage/user-id/5523235) Thank you for the encouragement! Will give it a try.


Tags: cloud

confluence-cloud
Custom domain name taken?
Asked by Noah Singer:

We completed a rebrand, including a new company name and URL. I am attempting to update our subdomain for Atlassian products but it says that it is already taken. When navigating to it, it doesn't resolve and we aren't using it. Where do I go from here to use our trademarked brand name?


Answers:
author: Dan Breyen
body: Hi [@Noah Singer](/t5/user/viewprofilepage/user-id/5593850) welcome to the community. Even though it's not active, my first guess would be a different company with a close name has already grabbed it. I would suggest opening a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and see if they may be of assistance. Maybe they can clarify want is used.

Acme Motor Company and Acme Machining both may want acme.com, but one already grabbed it. It at least sounds logical to me.

Hope that helps.


Tags: cloud

confluence-cloud

not-applicable

organization-administration
Confluence page is not loading
Asked by Anitha Vinayagam:

I have created a table and inserted the content for around 5000 rows.

The webpage is not loading, it shows that Error code: Out of Memory.

Please refer the attachments.


Answers:
author: Barbara Szczesniak
body: [@Anitha Vinayagam](/t5/user/viewprofilepage/user-id/5589108) Are you getting this error in Confluence Cloud? Just clarifying, since your post has tags for all versions of Confluence.

comments: author: Anitha Vinayagam
body: Hi Barbara,

We are using "Cloud Version". Please let me know if you have come across any issue related to this.

Thanks,

Anitha


author: Anitha Vinayagam
body: ![Screenshot 2024-09-16 151304.png](https://community.atlassian.com/t5/image/serverpage/image-id/347851iDAD58266D2798602/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 151304.png")


author: Anitha Vinayagam
body: When I try to load the confluence page, this is the error I get every time.


author: Alex Ortiz
body: [@Anitha Vinayagam](/t5/user/viewprofilepage/user-id/5589108) Welcome to the Atlassian Community!!!

Try following the tips in this article: <https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html>

comments: author: Anitha Vinayagam
body: Thanks Alex.

Seems like this one Data Centre one, tried but doesn't help. Thanks for your help.


author: Alex Ortiz
body: [@Anitha Vinayagam](/t5/user/viewprofilepage/user-id/5589108) It is super rare to get an out of memory problem in the cloud. That's why all signs point to Data Center. I would recommend you open a technical support ticket with Atlassian on this one. Is it just happening on that one page with the table? Or are other pages impacted?

Are others seeing the same error when they try to access that page?


author: Anitha Vinayagam
body: Thanks Alex, for your reply.

yes, it is only happening on one page which has the huge table. Whoever tries to open the page, same error message.

Sure, I will contact Atlassian support team.

Thanks,

Anitha


Tags: cloud

confluence-cloud

confluence-data-center

confluence-server
Page Properties Report suddenly stopped working
Asked by Vikrant Manchanda:

Page Properties Report doesn't display any content as of this morning. Is it related to the active incident around degraded search performance?


Answers:
author: Vikrant Manchanda
body: It started working! looks like it indeed was related to Search Incident!


author: Alan Colantino
body: Same, page property reports are not working for us as well, is there an open incident for this?


Tags: cloud

confluence-cloud
Access removed
Asked by TOPPS-GILBY, ANDREA:

I previously had access to Confluence and now when I try to log in, I am denied access.

How do I create a ticket to have this investigated? My access should not have been removed.


Answers:
author: Robert DaSilva - Adaptavist
body: Hi [@TOPPS-GILBY, ANDREA](/t5/user/viewprofilepage/user-id/5593714)

Access to your company's Confluence instance is going to be controlled by your IT Admins. I would recommend reaching out to them using internal company communication tools (Slack, Teams, email, etc) and having them investigate your access.

It's likely that your product access has been removed for some reason.

I would also recommend ensuring you are using the correct account to log in, as accounts other than your main company account may be being blocked intentionally.

Hope that helps,

Robert


Tags: cloud

confluence-cloud
Anchor not finding their exact place.
Asked by Natalie Chickee:

Hello,

When I click on a link, instead of ***going to the exact location*** where the anchor is, the anchor shows at the top of the page. You will have to go through a table of contents. This is not the goal. I want the anchor to link to the exact location in the article. This worked before, perhaps there's a bug happening. Am I missing something or is something wrong?

I link the data with the #Withthewords. It's getting there, it's just not in the right place.

![Anchor1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347582iA19B375C7EC7AC72/image-size/large?v=v2&px=999 "Anchor1.jpg")


Answers:
author: Barbara Szczesniak
body: [@Natalie Chickee](/t5/user/viewprofilepage/user-id/5593655) Have you checked to make sure that someone didn't change the name of the anchor tag on the target page and that the text after the # in the link exactly matches the name of the anchor? If they don't match, the link will just take you to the top of the page, as though there is no anchor reference.

I generally open the anchor tag and copy the name to then paste in my link, since I don't trust that I will always type it correctly.

comments: author: Natalie Chickee
body: Yes! I've checked for consistencies. The tags match. I did the same copy and paste style you do. Hmmm ponderous


author: John Funk
body: Hi Natalie - Welcome to the Atlassian Community!

I don't see a hosting type for you. Is it Cloud or Data Center?

Also, have you tried with a different browser or with Incognito mode?

comments: author: Natalie Chickee
body: We are a large corporation. We have an internal corporate version. I'm not able to log in with my work credentials on another browser.

I've tried Microsoft Edge and Firefox only to find out that it is not accessible to us, we have to use Confluence on the Chrome browser within our system.


Tags: anchors

confluence-unknown-hosting-type

unknown-hosting-type