youngmon/atlassian-qna huggingface dataset:
Calculate and compare the fields, calculate A+B=C. If the A+B score is less than 9, the priority is
Asked by e-Dongyang_Liu:

Calculate and compare the fields, calculate A+B=C. If the A+B score is less than 9, the priority is P1. If it is greater than or equal to 9, the priority is P0. Please guide me!

The code is as follows:

```
?
```

def sampleListValue = issue.getCustomFieldValue('A')  
def sampleListValue2 = issue.getCustomFieldValue('B')  
def priority = issue.priority.name

def sampleListValueMap = \['A1':10, 'A2':5, 'A3':2\] as Map\<String, Long\>  
def sampleListValue2Map = \['S':3, 'M':2, 'L':1\] as Map\<String, Long\>  
def priorityValueMap = \['P0','P1','P2','P3','P4'\]

if (sampleListValue \&\& sampleListValue2) {  
def option1 = sampleListValueMap\[sampleListValue.toString()\] as Long  
def option2 = sampleListValue2Map\[sampleListValue2.toString()\] as Long  
priority = (option1 + option2) as Long  
} else {  
0  
}


Answers:
author: Marc - Devoteam
body: HI [@e-Dongyang_Liu](/t5/user/viewprofilepage/user-id/5525657)

You could also use automation.

You would need to field to store the C value.

Have an automation trigger based on issue creation or field value change, then sum the values of fields A and B and store in C.

Then re-fetch the issue date and have a condition to check the value of C against the required number value and action to edit or set the priority value.

comments: author: e-Dongyang_Liu
body: Okay, Thank you?


author: e-Dongyang_Liu
body: Too many field values, using automation rules is a bit inappropriate.


Tags: data-center

jira-data-center
Keep applied filter saved
Asked by Paolo Miali:

Hi! I'm relatively new in the Jira-World an hope you can help me out.

Here is my actual situation:

1. I select the view "Board" and apply a filter by assignee

2. I switch to any other view, e.g. "Timeline"

3. I come back to the view "Board", all filters have now been automatically cleared

What I would like instead is that in step 3, when I come back to the view "Board", the filters which I applied before are still activated.

Interestingly my college uses Jira and his applied filters stay saved after he switches view, but we don't know how and I couldn't find any more info on the internet.

Thank you in advance


Answers:
author: Aron Gombas _Midori_
body: Yes, this is quite annoying.

It was working like you expected on Jira Data Center, it remembered the quick filter selection. But Jira Cloud doesn't...


Tags: cloud

jira-cloud

jira-software
Need help in Automation
Asked by shivani shirguppi:

I want to create an automation which will copy the comments having keyword "Test" from one ticket to another ticket. Kindly need the steps of automation.


Answers:
author: John Funk
body: Hi Shivani,

It's usually best that you give the rule a try and then ask for specific help instead of requesting someone else write the rule for you.

Having said that, what will trigger the event? Schedule trigger? Something changes in the first issue like a comment is added?


Tags: cloud

jira-cloud
How to get count(number) linked issues in reports
Asked by Kiranmaye PR:

I have 4 issue types there A,B,C,D . there is no direct relation between A and D but A to B, B to C and C to D is a relation. I need report for A details and how many D issues are linked to C, I need that count. Is it possible any plugin can please help me out for this.

Note: A,B,C are same project and D is Different project


Answers:
author: Srikanth Gowda B S
body: Hi [@Kiranmaye PR](/t5/user/viewprofilepage/user-id/5515953)

Welcome to Atlassian community!!

By using JQL and along with some plugins we can achieve this.

with JQL:

To find all B issues linked with A: issue in linkedIssues("A- issue key", "link type A to B")

To find all C issues linked with B: issue in linkedIssues("B-issue key", "link type B to C")

To find all D issues linked with C: issue in linkedIssues("C-issue key", "link-type C to D")

Along with this we can achieve by using Plugin: ScriptRunner for Jira - [https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview)

comments: author: Kiranmaye PR
body: Hi Srikanth

Thank you for your Answer.

I Got the above result, but I need report for "A issue type details and how many D issues are linked to C I need that count". How I get that report Please help me for this.


Tags: cloud

jira-cloud
Linking issues within same project
Asked by yavnika.thapa:

Hello, I have started using Jira as a beginner for my project management. However, i am facing an issue. My epic has some listed issues and I want to link those issues as per their dependencies. However, when I select an individual issue- I click link issue-so the issues that I need to link it to --\> I am not able to see any issues from the same project. It shows me some issues from other project.

How can I resolve this. I need to link the issue within same or different epic within a same project as of now


Answers:
author: John Funk
body: Hi Yavnika - Welcome to the Atlassian Community!

Just to clarify, are you on the story issue? Or the Epic issue? when you try to link?

When in the link field, do you type the exact issue key of the other issue on the project that you want to link to?

Also, if the issues are already children under the same Epic, why do you want to link them to each other also?


Tags: cloud

jira-cloud
Reordering System Field in Bug Create Screen Doesnt Work
Asked by Asl?han Kara:

I am unable to position the Labels system field in the desired order on the Bug screen. I have adjusted it to be right below the Description field, but even after refreshing the page, it still appears at the bottom of the Bug \> Create Screen. What can I do to fix this? When I check the screen schema, I confirm that the relevant issue type screen scheme is there.

![image 15.png](https://community.atlassian.com/t5/image/serverpage/image-id/335253i177B5CF01C2AEF6D/image-size/large?v=v2&px=999 "image 15.png")![Frame 4.png](https://community.atlassian.com/t5/image/serverpage/image-id/335256i2461718D02AB4BC1/image-size/large?v=v2&px=999 "Frame 4.png")![image 13.png](https://community.atlassian.com/t5/image/serverpage/image-id/335255iF863F9803D2C5FE3/image-size/large?v=v2&px=999 "image 13.png")![Frame 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/335254iCE486376ADA7C53A/image-size/large?v=v2&px=999 "Frame 3.png")


Answers:
author: John Funk
body: Hi Aslihan - Welcome to the Atlassian Community!

Can you share a screenshot of your screen where you have it in the right order? Also, do you have separate screens for Create, Edit, and View?

comments: author: Asl?han Kara
body: Hello John, thank you.

You can find the screenshots in my initial message where I started the topic

* I've shared the screen where I've positioned it correctly on the Configure Screen Scheme screen. The question I asked includes the "TD Bug: Create screen NEW" screen. In the other screenshots, I mentioned that I've arranged the "labels" field just below the Description field within this screen, but on the create screen, it still appears below Expected Release Date (at the bottom of the screen).


author: John Funk
body: That doesn't line up with other fields either. Also, you have a different Default screen than any of the other 3 screens. Not sure that affects anything, but you probably want to clean that up anyway. Maybe use the Create New screen for that. Also, have you check the Issue layout for the screen? That tends to be more of the Edit screen and not Create screen, but something is definitely not lining up.


author: John Funk
body: Also, your screenshot shows the View screen, not the Create screen.


author: Asl?han Kara
body: "Also, your screenshot shows the View screen, not the Create screen. "

That commend was painful for me :D I recognized what i didnt actually. Thank you for your support


author: John Funk
body: Haha - happens to all of us. Glad you got it worked out. :-)


author: Marc - Devoteam
body: Hi [@Asl?han Kara](/t5/user/viewprofilepage/user-id/5542219)

Welcome to the community.

You could look at the issue layout on the project.

But as [@John Funk](/t5/user/viewprofilepage/user-id/7148) mentions, are you using different screens and how are th screens configured?

comments: author: Asl?han Kara
body: Hi Marc. I've shared my screenshots


Tags: jira-unknown-hosting-type

unknown-hosting-type
Toggle component changelog page seems broken
Asked by Bharat Ribadiya:

Hey everyone,

Just wanted to give everyone a heads up that the changelog page for the Toggle component on the Atlassian Design website seems to be broken. I tried to access it here: <https://atlassian.design/components/toggle/changelog> but it doesn't seem to be loading properly.

There could be a few reasons for this, so I wanted to report it in case others are experiencing the same issue.

Would be great if someone from the Atlassian Design team could take a look and fix it when possible.

Thanks!


Answers:
author: John Funk
body: Hi Bharat,

You should report this directly to Atlassian. This is just an end user forum and there is probably not anyone from the Atlassian Design team even here.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
How to find all custom fields in jira service management
Asked by Krishna Malutummeda:

Hello Team,

Good day.

Need your help to pull the all custom fields because we did migration from team managed to company managed project, now we want to find list of custom fields.

can any one help me to find the issue.

Thanks in advance,

Krishna


Answers:
author: John Funk
body: Hi Krishna,

You can go to Settings \> Issues \> Custom Fields to see all custom fields. It is not going to show you which fields are unique to JSM projects though.

comments: author: Krishna Malutummeda
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

Thanks for the reply actually we did migration from Team managed to company managed projects in Jira.

so now we need which type of custom fields are migrated from team managed to company managed project for particular project.

Thanks in Advance.


author: John Funk
body: Fields do not get migrated. Those custom fields have to be already existing in the target destination or the values in the Team-managed custom fields will not get migrated into the Company-managed projects.


author: Krishna Malutummeda
body: yes but we did two different instance.


author: John Funk
body: You still can't migrate a Team-managed project to a Company-managed project configuration wise though.


author: Krishna Malutummeda
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

This process we did like we have created company managed project in the same instance, after we did issues move process, later we have completed migration

now we need to pull all the custom fields in migrated project.


author: John Funk
body: Still not following what you really did. You can't migrate the configurations of a Team-managed project to a Company-managed project. So you had to set the custom fields up in advance in the Company-managed project. Then you basically do a move from the Team-managed project issues to the Company managed project. If the custom field names are exactly the same then the data will get moved over. Otherwise it gets lost.


Tags: cloud

jira-cloud

jira-software
Downgrading plan to Free
Asked by Neil Whitcher:

I'm about to start on a premium plan (7 users) but wish to be on a free plan, apparently you can have up to 10 users, however in the manage subscriptions section Free is saying only 1 user.

Which is correct and how do I move to free before I lose my account (I haven't provided Card details) and I'm receiving emails saying the account will be deactivated soon


Answers:
author: John Funk
body: Hi Neil - Welcome to the Atlassian Community!

Yes, if you have been doing a trial of either the Premium or Standard plan, and wish to remain on the Free plan, you should change that in your settings.

Follow the guidance in this article:

<https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188>


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
find all the Jira for a month period, which was opened within a specified time
Asked by Saurabh Malhotra:

Hi,

I am able to create a search to find all the Jira for a project, which was created in a month and created at a specified time on daily basis for that month.

Below one did not worked and gave me the output for 1 day only and not for all the days for the month.

project IN ("DI","Data Ingestion Engineering") AND component = "ingestion" AND ((created \>= startOfMonth() AND created \<= endOfMonth() ) and (createdDate \>= startOfDay("-5h") AND createdDate \<= startOfDay("+7h"))) ORDER BY created DESC.

Can someone please help me.


Answers:
author: Aron Gombas _Midori_
body: [@Saurabh Malhotra](/t5/user/viewprofilepage/user-id/5542171) As others suggested it is relatively easy to do after you exported your issues (incl. the creation dates) to Excel.

If you want to stay within Jira, it could be done like this:

1. Add a number type custom field "Creation hour within the day" or something
2. Implement a simple automation rule which
   1. is triggered by issue creations
   2. writes the current hour to that custom field

This custom field is indexed and searchable in JQL! It should be faily easy actually.


author: Duc Thang TRAN
body: Hello [@Saurabh Malhotra](/t5/user/viewprofilepage/user-id/5542171)

it because this part (createdDate \>= startOfDay("-5h") AND createdDate \<= startOfDay("+7h"))) .

This will show you only the results for the day you make this request.

I don't think you can retrieve created tickets for the month without a plugin.

Maybe it's easier to extract all tickets for the month via Excel and then filter in Excel.

project IN ("DI","Data Ingestion Engineering") AND component = "ingestion" AND ((created \>= startOfMonth() AND created \<= endOfMonth() )

Best :)

comments: author: Saurabh Malhotra
body: I am already using Excel, but this type of request is important when we need to check which region is getting how many ticket and good for reporting purposes. But afraid to see Jira does not have any way to extract this information.

Anyways thanks for the help.


author: Duc Thang TRAN
body: [@Saurabh Malhotra](/t5/user/viewprofilepage/user-id/5542171)

In this case, I suggest creating an automation rule and a custom field (type: radio button) named "Business Hours" with Yes and No values. If the ticket is created between 7 PM and 7 AM, automate it to modify the field and set the value to No.

With this solution, you can add in your JQL: `"Business Hours" = No`

Or someone with more experience might have a different solution to suggest.


Tags: cloud

jira-cloud
Story Point Field
Asked by Clayton:

Hi   

Little stumped and asking for help please.  

The story point field is currently showing up on my story point issue (I know this is correct but in terms of config not sure why it is :) )  

If I check the field configuration I can see it states that 0 screens are using the field.  
When I also check the Screen for story points I cannot see the Story Points field.  
When I click on the issue story and then select 'find your field' the system says that the field is not included in the issue screen.  

I also changed my estimation statistic to original time to check if the system was maybe forcing it.  

So why am I seeing this field on the screen? :)  

Thanks  


Answers:
author: John Funk
body: Hi Clayton,

Let's start by asking what type of project it is. Team-managed? Or Company-managed?

comments: author: Clayton
body: Hey John, prob should have included that :)   
Its company managed.


author: John Funk
body: Thanks. Can you post a screenshot of the screen with the list of fields on it (the configuration)? And then a screenshot of the actual issue on the screen that shows the field?


author: Clayton
body: ![Screenshot 2024-07-12 at 16.06.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/335377iFF5B36DD40A9C950/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 16.06.36.png")![Screenshot 2024-07-12 at 16.21.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/335379i10FE1BC7E180AD65/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 16.21.21.png")![Screenshot 2024-07-12 at 16.09.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/335378i7E4E335F0CB802EC/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 16.09.05.png")![Screenshot 2024-07-12 at 16.08.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/335376iEDE0840DDFEB664C/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 16.08.02.png")


author: John Funk
body: Thanks for sharing that. Is there an Edit screen in that Screen Scheme?


author: Clayton
body: No specific operation defined:![Screenshot 2024-07-14 at 07.13.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/335466iE68DE9D09116B7F0/image-size/large?v=v2&px=999 "Screenshot 2024-07-14 at 07.13.54.png")


author: John Funk
body: Have you tried removing it from the Issue Layout?


Tags: cloud

jira-cloud
What should be the pixel size of the image that fills the cover of a card. I want the image to fill
Asked by Fabiana Fernandes Barcelo:

What should be the pixel size of the image that fills the cover of a card. I want the image to fill the entire space like a square when opening the card. Thank you to anyone who responds.


Answers:
author: Dreamsuite Mike
body: Looks like the card back cover area is 768x160
Account Recovery Request
Asked by ????? ?????:

Hello! My name is Pavel, and I am reaching out on behalf of my manager, who registered his account from Russia. The situation is that my CEO was in Russia when creating his Trello account but has since left the country due to disagreement with its external policies, particularly opposing military actions in Ukraine. It is crucial for him and our team, including employees from Ukraine, to regain access to his account or at least retrieve the data from it.


Answers:
author: ????? ?????
body: Here is the email address of my CEO: Nsmyshlyaev@mail.ru.![IMG-20231120-WA0033.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/292716iB3EC06AADA9C5DF8/image-size/large?v=v2&px=999 "IMG-20231120-WA0033.jpg")
Deactivation of account in Trello without any reason
Asked by Aleksandr Palchikov:

Why was my account deactivated?  
Guys, I have so much valuable information on my boards, including super important for me and my family's medical information.  
I have not received any emails from Atlassian / Trello notifying me of the deactivation or pertaining to my boards being in breach of any terms of service either!  
Wanted to reach Atlassian's support but it keeps asking me to log in, but I get the previously mentioned message upon log in and I cannot submit a support ticket.  
Having been a member since 2017 I think, it is needless to say that I have plenty of boards active on my Trello account and I am very much invested in using it as a tool for personal task and project organization so it is very important to me to get to the bottom of this!  
I need at least short access to it.  
All the best,  
Aleksandr


Answers:
author: Trudy Claspill
body: I am not a Trello user but I found this comment elsewhere:

"have you tried contacting support from here? <https://support.atlassian.com/trello/>

"There's an option at the bottom that lets you request support without logging in, which should work in your situation."


Tags: cloud

jira-cloud
???????????????????
Asked by ??:

?????????????????????????????????????????????

???????????????????????????????????

??????????????

??????????????????????


Answers:
author: Sal
body: Hi [@??](/t5/user/viewprofilepage/user-id/5368038)! Are you looking for a way to invert the order of the lists of your board? Or perhaps, re-arrange the way the way lists are displayed on your board. Is that what you're looking for?

About re-ordering cards, you can definitely re-order them in your list by dragging and dropping them to the top or the bottom of the list, depending on the priority or the order you want them to have. You can also have access to the Table View of your board *if* you have a Premium subscription for Trello. Here's more information about Table view if you want to learn more about it: <https://support.atlassian.com/trello/docs/single-board-table-view/>.

comments: author: ??
body: ??????????

????????????????????????????????

????????????????????...

???????????????????????????????

????????????

![????????? 2023-11-25 082554.png](https://community.atlassian.com/t5/image/serverpage/image-id/293653i9852349BECFFBFAE/image-size/large?v=v2&px=999 "????????? 2023-11-25 082554.png")


author: Sal
body: I see -- In your use case, it might be interesting to use either the Single board view I mentioned or perhaps the timeline view for your board. Both board views are available on the Premium subscription and might help you achieve what you're looking for. You can read more about them below:

* Single board Calendar view: <https://support.atlassian.com/trello/docs/calendar-view/>
* Single board Table view: <https://support.atlassian.com/trello/docs/single-board-table-view/>
How to convert a checklist item to a new card for another user in my workspace?
Asked by Meghan Ramos:

Hello! I am new to automations so bear with me. I figured out how to link a checklist item on a shared board to a new card on my personal to-do list board (see automation in the attached screenshot).

I'd like to do the same for the other user in my workspace, but I can't seem to figure out how to get the trigger to be the mention of her username. I'd like it to go as follows:

"when \[username\] is mentioned in a checklist on a card by anyone, convert the item to a linked card, move the card to the top of list "Inbox" on board "Username's To-Do List", set due date in 1 days, mark the due date as incomplete, and add the dark pink "username's Assigned Tasks" label to the card"

Is there something I'm missing? Thanks in advance for any help

![IMG_0108.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/292628i6062F87F2BD156CB/image-size/large?v=v2&px=999 "IMG_0108.jpeg")![IMG_0109.png](https://community.atlassian.com/t5/image/serverpage/image-id/292627iC5439F9A4C9935A6/image-size/large?v=v2&px=999 "IMG_0109.png")


Answers:
author: Dreamsuite Mike
body: Hi [@Meghan Ramos](/t5/user/viewprofilepage/user-id/5337609)

Something like this should work:

![Screenshot 2023-11-19 112800.png](https://community.atlassian.com/t5/image/serverpage/image-id/292631i3F9DA84B64A91FC8/image-size/large?v=v2&px=999 "Screenshot 2023-11-19 112800.png")

*Note: The board and label names in the automation would have to be an exact match to the variable {mentionedfullname}.*

If you are new to automations, this can really help you:

<https://support.atlassian.com/trello/docs/butler-variables/>

comments: author: Brittany Joiner
body: Yes this should work!