youngmon/atlassian-qna huggingface dataset:
Select all custom field values in an automation
Asked by Mehdi Bouazza:

Hello everyone.

I'd like to know how to select all the values of a custom field in a Jira Server automation, as shown in the image below

![All Generic.png](https://community.atlassian.com/t5/image/serverpage/image-id/347547iA4D9F02D569C8869/image-size/large?v=v2&px=999 "All Generic.png")


Answers:
author: Bill Sheboy
body: Hi [@Mehdi Bouazza](/t5/user/viewprofilepage/user-id/5141629)

There is no built-in way to do that.

Two possible workarounds are to select every option shown in the create issue action for the field, or use a more dynamic approach:

* use the REST API and the Send Web Request action to gather all possible options for the field
* use advanced edit with JSON to build a dynamic expression to add the options

Kind regards,  
Bill

comments: author: Mehdi Bouazza
body: Hello [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I will stick to selecting all the values.

Thanks

Best regards


Tags: automation

data-center

jira-data-center

jira-server

server
Can an issue type have different fields within the same project?
Asked by Spasimira Genova:

Hi community,

Is it possible to have a different set of fields within the same project for a specific issue type?

Example: Project X uses issue type Task. There are 3 different boards in project X.

In the first board, task needs to have a field called "Reportable to Y", on the second board we don't need this field but instead we need "Reportable to Z" etc.

Is this doable?

Many thanks!


Answers:
author: Walter Buggenhout
body: Hi [@Spasimira Genova](/t5/user/viewprofilepage/user-id/5468025),

No. A single issue type is associated with up to 3 different screens in a project. These screens are used when you:

* create a task
* edit a task
* view a task

Other than that, you cannot display different fields on the same issue type in a single projects.

Boards are - in a way - just views that display these issues differently. But they have no impact whatsoever on the settings for your issues. These are defined uniquely in the project your issues are in.

Hope this helps!

comments: author: Spasimira Genova
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)

Thanks for the response! This was my understanding as well but I was wondering if perhaps there is a workaround that I'm not aware of.

Considering this, I've suggested to the team to use a cascading field so hopefully what I have in mind will work for them as well.

Thanks again!


author: pinky_reddy
body: Hi [@Spasimira Genova](/t5/user/viewprofilepage/user-id/5468025)

Welcome to Atlassian Community

If I understand it correctly you are looking to have different screens for one Issue Type which is not possible.

Each issue type can have only one screen scheme in a project which can have seperate screens for different operations like create/Edit/View.

Hope this is helpful


Tags: cloud

jira-cloud
Single user picker field on Jira Form is not honoring the Jira custom field filter
Asked by Dmytro Mykytenko:

I believe that I observe the same behavior as the one discussed here: <https://jira.atlassian.com/browse/JSDCLOUD-10802> but this time with Jira Work Management (cloud version). Is there any known workaround for the problem, except for not using the form at all? Is there a chance for a permanent fix?


Answers:
author: John Funk
body: Hi Dmytro,

Can you supply the steps you used to recreate the problem?

And is this an Advanced Form? Or the built-in Jira Work Management form?

comments: author: Dmytro Mykytenko
body: Hi John,

actually, the issue I was referring to has perfect description, I doubt my explanation can be any better. But anyhow, here are some screenshots:

* I have single user picker custom field  
  ![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/308924iBF7B13E8119109DA/image-size/large?v=v2&px=999 "1.png")
* Here's user filtering enabled on this field  
  ![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/308927i0D3A87494D5B2676/image-size/large?v=v2&px=999 "2.png")
* When this field is user from JWM itself, it's populated as expected  
  ![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/308925i3BAFB21D7DAF41E9/image-size/large?v=v2&px=999 "3.png")
* But when it's used from the form configured in JWM and embedded in Confluence page the filter is ignored![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/308926i3B03C13FD6058AA2/image-size/large?v=v2&px=999 "4.png")

It's built-in Jira Work Management form. Not much to configure for the form itself.


author: John Funk
body: Well that ticket says it was closed and fixed. Maybe some regression happening. Let me see if someone from Atlassian can come take a look.


author: Dmytro Mykytenko
body: That ticket was for Jira Service Management, perhaps the fix did not cover Jira Work Management..?


author: John Funk
body: Yes, good point.


Tags: bug

cloud

jira-work-management-cloud

zzz
my team members were no longer able to add issues
Asked by ks.hyeon:

After the recent Jira update, team members were no longer able to add issues. There was no problem until yesterday, but only I, the admin, can add issues, and other team members receive the following message. What should I do.

![image.png](/t5/image/serverpage/image-id/308792i76E4DA57AEBF2768/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please check the create issue permission from project settings \>\> permissions. If this looks good, go to workflow and check if there is any new condition added for create issue workflow. Also error from HAR file will help.

comments: author: ks.hyeon
body: Thank you for answer. The permissions section has not been updated recently. And it looks good. But how do I check the HAR file?\>


author: Mohanraj Thangamuthu
body: Please refer to <https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html>


Tags: cloud

jira-work-management-cloud
Location or address custom field?
Asked by Alex Tejada:

Hello!

Is it possible to have an address or location custom field within Jira Work Management?

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Alex Tejada](/t5/user/viewprofilepage/user-id/5438034)

Welcome to the Atlassian community.

Jira doesn't natively have a custom field type specifically for addresses. They do offer custom text type fields; Single line text or Paragraph text.

comments: author: Alex Tejada
body: Thanks! What about using custom fields such as dropdrowns? Can I build reporting around that?


author: Trudy Claspill
body: That depends on the type of reporting you want to build, and how many values you want to have available in the drop-down.

Also are you working with a Team Managed project or a Company Managed project?


author: Alex Tejada
body: I believe these will be team managed projects for now.

It's not a lot but I don't have the exact amount right now. This is the "flow" I am planning out

A "project" to track all projects of this particular type

Each issue within that project will be a smaller project

Each issue (which is really a customer) will have important information we want to track, maybe a total of 6-7 custom fields with up to 4 different options in each one that we want to track / report on

Is that feasible? Is this a smart approach to this type of project management?


author: Trudy Claspill
body: You haven't provided information about the types of reports you hope to generate. Without that information we can't provide advice on whether your plan will support the reports you want.

I asked about the number of values in the drop-down fields because there are limits to how many values you can specify for such fields. The limit is 55.

You can create 50 custom fields within a Team Managed project.


author: Alex Tejada
body: Sorry, it's very basic reporting to basically tally up / count how many cards we have per custom field dropdown.


author: Trudy Claspill
body: You could use the native Two Dimensional Filter Statistics gadget or possibly the Pie Chart gadget on a Jira Dashboard to show the count of issues per value for one dropdown field. You would need to add multiple instances of the gadget to the dashboard - one gadget for each drop down.


Tags: cloud

jira-work-management-cloud
Can't print story cards after enhanced backlog
Asked by Hannah Vassar:

I can't print story cards after the new backlog, how do I work around this?


Answers:
author: BHUSHAN PATIL
body: Hi [@Hannah Vassar](/t5/user/viewprofilepage/user-id/5317606) ,

After the introduction of the Enhanced Backlog and Boards in Jira Cloud, the ability to print individual or multiple issue cards directly from the UI is no longer supported. There is an open feature request to Atlassian regarding this: [JSWCLOUD-25944](https://jira.atlassian.com/browse/JSWCLOUD-25944).

However, you can still print issue cards by utilizing alternative methods:

**Option 1: Screenshot individual cards from the board view.**

Use your OS **snipping tool** to capture only a specific part of the screen by dragging the crosshairs over the area you wish to capture.  
On Windows: Press Win + Shift + S.

**Option 2: Print the cards from the issue search.**

* Go to Filters ? Select the filter for your board ? Switch to List View.
* Modify the columns to remove everything except Assignee, Issue Type, Key, Reporter, and Summary.
* Click Export in the top right corner ? Print list.

These solutions are temporary alternatives until Atlassian introduces a native print function for the Enhanced boards.

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan


Tags: cloud

jira-work-management-cloud
Linking Software tickets to a Work Mgt project
Asked by Jemma Holcombe:

Is it possible (and, if so how do I) to link tickets in my Software project to my Work Mgt project and they're updated in both in real time?


Answers:
author: John Funk
body: Hi Jemma,

Yes, you can do that. Are you wanting to create an issue in the other project when an issue is created in the first project? Or do you want to link them for existing issues?


Tags: cloud

jira-work-management-cloud
Can I configure date picker to display calendar weeks?
Asked by Phelan_ Miranda:

I see this question already for Confluence. I would like to know the same thing for JWM

<https://community.atlassian.com/t5/Confluence-questions/Can-I-configure-date-picker-to-display-calendar-weeks/qaq-p/998847>


Answers:
author: Nikola Perisic
body: Hello [@Phelan_ Miranda](/t5/user/viewprofilepage/user-id/3040265)

Correct, this is the same situation for JWM. Be sure to follow the Atlassian roadmap for future releases.

[https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraWork\&](https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraWork&)

comments: author: Phelan_ Miranda
body: Thanks Perisic. Is there a feature request for this already?


author: Nikola Perisic
body: No problem. There was, but it is for the server version: [https://jira.atlassian.com/browse/JSWSERVER-21045?jql=text%20\~%20%22date%20weeks%22](https://jira.atlassian.com/browse/JSWSERVER-21045?jql=text%20~%20%22date%20weeks%22)

According to the <https://jira.atlassian.com/browse/JWMCLOUD-283?jql=project%20%3D%20JWMCLOUD%20AND%20resolution%20%3D%20Unresolved%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC>

there are no requests for this feature, you can create one, where people can vote.


Tags: cloud

jira-work-management-cloud
Tracking due date changes in JWM
Asked by Jonathan P:

Hello Team,

Is there a way in JWM to track/see the history of due date changes made in Tasks or Subtasks? Please let me know. Thanks


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@Jonathan P](/t5/user/viewprofilepage/user-id/5434555)

I have recently made a publication on this topic:

[How to see due date changes in Jira](https://community.atlassian.com/t5/App-Central/How-to-see-due-date-changes-in-Jira/ba-p/2605513)

You can check it for the available built-in and marketplace options.


author: Ivan Lima
body: You can use the built-in Jira History option. Open the specific task or subtask, scroll to the "Activity" section, and select "History." This will display a log of all changes made to the issue, including any modifications to the due dates.

comments: author: Jonathan P
body: Thank you [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) for giving me the answer!!! Also if there is a way to creat it as a report or export it anyway please let me know. Thank you
Can i change the color of a status
Asked by Dennis de Laat:

Hi there,   

I want to change the color of a status in my board.   

I use it as a sales pipeline, I want the color of 'lost' to be red instead of green (that is for the status won) can I adjust this?"


Answers:
author: John Funk
body: Hi Dennis - Welcome to the Atlassian Community!

You cannot change the color of a status like that if you are referring to the actual status category.

comments: author: Dennis de Laat
body: Its only blue grey and green right?


author: John Funk
body: Correct.


author: Nick
body: I'd like this to be customizable as well.

For example, we have To Do, Blocked, In Progress, In Review, Testing, Done

And colors make sense for

* To Do, Blocked - Grey - To Do category
* Done - Green - Done category
* But for the In Progress category, In Progress, In Review and Testing are all the same. I like Blue for Testing, but I'd like to separate In Progress \& In Review as yellow for example because those are really in progress when it comes to devs.

It would help visually when looking at boards, planned releases, etc.

When they're all blue, it's hard to differentiate.

Are there any plans for expanding categories from just the basic 3 to customizable categories/colors?


author: BHUSHAN PATIL
body: Hi [@Dennis de Laat](/t5/user/viewprofilepage/user-id/5435886) ,

Yes, it is possible to change the color of a status in Jira. The status colours refer to status categories - To Do (Grey), In Progress (Blue) and Done (Green). If you are using Jira Cloud and wants to change the colour of a status between these categories.

1. Go to Jira Settings \> Issues \> Statuses (on the left-hand menu)
2. Press Edit next to the status you want to change the category for
3. Change the Category and press Save.

If you want more colours, you'll need to get an app for this - such as [New Status Colors PRO for Jira Cloud](https://marketplace.atlassian.com/apps/1216518/new-status-colors-pro-for-jira-cloud?hosting=cloud&tab=overview).

Regards,  
Bhushan

comments: author: Dennis de Laat
body: But its only blue grey and green right?


author: BHUSHAN PATIL
body: Yes, Natively only blue grey and green. but if you wants more colours, you can use plugin for this - such as [New Status Colors PRO for Jira Cloud](https://marketplace.atlassian.com/apps/1216518/new-status-colors-pro-for-jira-cloud?hosting=cloud&tab=overview).


Tags: cloud
How to change the default workflow on the board for new users?
Asked by Ahmet Fatih Ayy?ld?z:

We are using different workflows for Epics and Custom Issue Types.   

In our Board, we always view the workflow of Epics as it reflects the general milestones.

Our problem is that every new Jira user has to manually change the workflows in their Board, as shown in the screenshot.  

Is there a way to make this "Epic" workflow default for our Board view for every new user?  

![changing workflow.png](/t5/image/serverpage/image-id/308103iC9A255CDBAFB7DB1/image-dimensions/267x419?v=v2 "changing workflow.png")  

Any insight or similar experience would help a lot, thanks in advance.


Answers:
author: John Funk
body: Hi Ahmet,

I don't know if a way right at the top of my head. Maybe it has something to do with the order of the Issue Types in your Issue Type Scheme - what order are they there ? And maybe the same in your Workflow Scheme. Can you share of screenshots of those?

comments: author: Ahmet Fatih Ayy?ld?z
body: Hello John,  

Thank you for your response.   

Order seems fine, but I just realized there is a "Default Issue Type" option. Maybe it would solve my issue if I set it to Epic.  

Not really sure if it is related to the Board view, but I guess worth a try :)

. ![default issue type.png](https://community.atlassian.com/t5/image/serverpage/image-id/308124i7C2187AFAB47FD27/image-dimensions/165x209?v=v2 "default issue type.png")


author: Ahmet Fatih Ayy?ld?z
body: Setting "Epic" as the "Default Issue Type" made its workflow in the board view default as well!


author: John Funk
body: Great! Glad to hear.


Tags: cloud

company-managed-projects
Is it possible to copy certain field from a parent task when a new sub tasks is created?
Asked by Daniel Corrales:

I don't want all fields to be copied, only specific ones. Please see image below. I would like the sub task to copy all fields except for stock symbol and amount/quantity. Is it possible? Thank you for your time and response.

![jira 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/307946iAE9E79EAF55565ED/image-size/large?v=v2&px=999 "jira 1.png")


Answers:
author: Mikael Sandberg
body: Yes, that is possible, and you can do that with automation. In the Edit issue component select the fields you want to copy and then click on the three dot menu to the right of the field. From here select Copy and you can then change it so it copies the value from the Parent issue

![Screenshot 2024-02-21 at 4.22.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307948i84E91796E87AB7CC/image-dimensions/459x395?v=v2 "Screenshot 2024-02-21 at 4.22.56?PM.png")


Tags: cloud

jira-work-management-cloud
Is it possible to use Active Directory groups with an approval workflow?
Asked by Eben Chaffee:

We are trying to simplify the ability to get approval from 2 different groups as part of a workflow. I want them to be defined via AD groups so that administration is easier. Is this possible in JWM?


Answers:
author: Jason S
body: Hi [@Eben Chaffee](/t5/user/viewprofilepage/user-id/5435537) ,

Unfortunately our Approvals feature does not support direct usage of [Groups](https://support.atlassian.com/user-management/docs/manage-groups/) or Active Directory to pre-select a set of approvers.

It's an interesting idea, though, and we'll consider this feedback as we plan our roadmap.

Regards,

Jason


author: John Funk
body: Hi Eben - Welcome to the Atlassian Community!

One option is to install a connector app from the Marketplace for AD to Jira. Then create a custom field of user picker type to populate with the Supervisor/Manager from AD. Then you can use an automation rule to copy the value from the custom field into the Approvers field at the appropriate time.


author: Mikael Sandberg
body: Hi [@Eben Chaffee](/t5/user/viewprofilepage/user-id/5435537),

Welcome to Atlassian Community!

Currently that is not possible, because the approval in JWM can only have either a preset list of users that can approve, or a user pick list field.


Tags: approver
Sharing individual Tasks/issues with people outside of a private project
Asked by Jamie.Humphreys:

Hello,

We have a JWM project board with different private tasks/cards on them. Sometimes we need external team members to add information/comments to tasks, but not be able to see the other cards/tasks in the project.

Is this possible to give them view/edit access to specific tasks?

Thanks,

Jamie


Answers:
author: Kian Stack Mumo Systems
body: [@Jamie.Humphreys](/t5/user/viewprofilepage/user-id/5140941),

Yes. You can. Are you familiar with issue security levels? Essentially what they do is allow you to control access to specific tickets within a Jira project. So the majority of your issues can still be private, but you can open up specific issues to individuals, or a group of users.

For more information, check out this [documentation](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/).

comments: author: Trudy Claspill
body: Adding to this...

[@Jamie.Humphreys](/t5/user/viewprofilepage/user-id/5140941)

Is your project Team Managed or Company Managed? The referenced documentation applies only to Company Managed projects.

Issue Security for Team Managed projects is very different. In that case, issues are restricted to project Roles.

<https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/#Setupissuetypesinnextgenprojects-restrictIssueTypesRestrictaccesstoanissuetypeinyourteam-managedsoftwareproject>


Tags: cloud

jira-work-management-cloud
Is there a way to set "hide completed issues" from the board in Work Management
Asked by dkwan:

In Jira Software, there is a setting to "hide completed issues" after a certain time frame. I am trying to see if there is a way to do this in Work Management.


Answers:
author: Pablo Vergara
body: Hi [@dkwan](/t5/user/viewprofilepage/user-id/5123791)

Since board filtering options are very limited in Jira Work Management projects, the only option I can think of is using an Automation for Jira rule.

This way, you can configure a scheduled rule that runs every X amount of time and checks, using JQL, for issues where the "resolutiondate" exceeds X amount of time from the actual date.

Then, the action would be to move those issues to another status (an auxiliary one) and filter the board by status, excluding the newly created one.

I know it is far from what you probably imagined, but kind of does the job :)

- Pablo

comments: author: Trudy Claspill
body: That is an interesting work around!


author: John Funk
body: Hi [@dkwan](/t5/user/viewprofilepage/user-id/5123791)

Another option is to create a second board based on a Jira Software board but using a filter for you JWM project. You can see how to do that in this article:

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Trudy Claspill
body: Hello [@dkwan](/t5/user/viewprofilepage/user-id/5123791)

JWM projects are hard coded to hide completed issues when they have been in that status for 14 days or longer. This is not configurable.

What problem are you trying to solve? And what timeframe do you want to use?

comments: author: dkwan
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) thank you! Someone in the business wanted to know if they could customize the timeframe. I'll have to let them know it's hard coded to 14 days. Thank you!


author: Trudy Claspill
body: There is a change request about this to which you can add your vote/comments.

<https://jira.atlassian.com/browse/JWMCLOUD-19>

You could also consider creating a saved filter for the project, then creating an agile kanban board from that saved filter. The agile board allows for more customization of the timeframe for hiding done issue.

That board would look and work differently than the board native to the JWM project, though. And this option is available only if you also have the Jira Software product.