I can't see the complete sidebar options including board, backlog etc.
Asked by Waheed Sharif:

Hi, I am an ORG admin and a premium user, but I can't see the boards, backlog, and other options in the sidebar. Also, the project settings \> features page is blank.


Answers:
author: Mark Higgins
body: Hi [@Waheed Sharif](/t5/user/viewprofilepage/user-id/5566548) / [@Folake Abass](/t5/user/viewprofilepage/user-id/5566670)

Welcome to the Community!

And welcome to the wonderful world of Jira Permissions, of which there are a few levels.

If you know this, then I apologise, its just where I would start.

Having Org Admin, allows you to add users / groups / and people to products.

However are you also a member of the Jira administrators group?

If not, I'd add yourselves to that group, which will give you most Project permissions.

Then go look at the Project.

If you can not see the 'front end; of the Project, then you will need to add yourself to the Project, and that will consume a licence.

If things have disappeared, then perhaps you where removed from a group, that had permissions?

I'm rusty on this, so I do hope I've given you a place to start, and pls let me know.

Regards

Mark

comments: author: Waheed Sharif
body: Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340) Yes, I'm a member of Jira administrators group. Just to be sure, I just created a new group and gave myself all of the permissions. Still, no use.   

Also, all of my colleagues have lost access to these features.


author: Mark Higgins
body: Thanks [@Waheed Sharif](/t5/user/viewprofilepage/user-id/5566548)

Ok, thanks for coming back so quickly.

It's a Software Project, and so is it Jira or Jira Service Management (not that it really matters).

It would appear one of the permissions has been updated, but I know you have said , that this didn't occur.

![Screenshot 2024-08-13 155044.png](https://community.atlassian.com/t5/image/serverpage/image-id/341431iF9E1F85AEF8A4BFE/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 155044.png")

So in my software project I can see:

![Screenshot 2024-08-13 155234.png](https://community.atlassian.com/t5/image/serverpage/image-id/341432iF68024A9011F05ED/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 155234.png")

Are we talking Apples for Apples?

Regards

Mark.

PS. Sorry, but I am about to head out, so I'll look tomorrow upon my return. Good Luck


author: Waheed Sharif
body: ![Jira1.png](https://community.atlassian.com/t5/image/serverpage/image-id/341304i5C454D6DD6D3D927/image-size/large?v=v2&px=999 "Jira1.png")![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/341305i2B7A39226BCCC5B6/image-size/large?v=v2&px=999 "jira2.png")

comments: author: Folake Abass
body: Can someone please help with this issue. I am having same challenge


author: Waheed Sharif
body: Did you figure this out? I could see the boards, backlog, and other options only a few days ago. Didn't change anything.


author: L?gia Zanchet
body: Hello,

This issue is typically related to permissions. Please ensure that you have the necessary browser permissions for the project, particularly if it's a company management project. For team management projects, confirm that you have been assigned the appropriate role within the project.

For more details on permissions, you can refer to the following:

* [Permissions for team management projects](https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/)
* [Permissions for company management projects](https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/)

Thank you.


Tags: cloud

jira-service-management

jira-service-management-cloud