youngmon/atlassian-qna huggingface dataset:
Como fa?o para filtrar o registro de trabalho lan?ado em um determinado periodo de tempo?
Asked by Francielle Ferreira:

Preciso puxar um relat?rio dos registro de trabalho(horas) em um determinado per?do.

Estava puxando pelo filtro: atualizado, mas ele n?o ? confi?vel pois pode ter atualizado em outro per?odo


Answers:
author: Trudy Claspill
body: Ol? [@Francielle Ferreira](/t5/user/viewprofilepage/user-id/5406587)

O Jira n?o fornece um m?todo para registrar o trabalho durante per?odos de data/hora especificados. Voc? precisa de um aplicativo de terceiros para fazer isso.

Se voc? est? disposto a obter esse aplicativo, um que achei ?til e n?o muito caro ? "Logs de trabalho - controle de tempo e relat?rios de tempo"

[https://marketplace.atlassian.com/apps/1219004/worklogs-time-tracking-and-time-reports?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1219004/worklogs-time-tracking-and-time-reports?hosting=cloud&tab=overview)

---

Hello [@Francielle Ferreira](/t5/user/viewprofilepage/user-id/5406587)

Jira does not provide a method to get the Work Logged during specified date/time periods. You need a third party app to accomplish that.

If you are open to getting such an app, one that I found useful and not very expensive is "Worklogs - Time Tracking and Time Reports"

[https://marketplace.atlassian.com/apps/1219004/worklogs-time-tracking-and-time-reports?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1219004/worklogs-time-tracking-and-time-reports?hosting=cloud&tab=overview)
> How do I filter the work log released within a certain time period?
>
> I need to pull a report of work records (hours) in a certain period.
>
> I was pulling the filter: updated, but it is not reliable as it may have been updated in another period


author: R?mulo Freire Barros Couto
body: Tem previs?o para o Jira implementar registro de tempo por tarefa por de desenvolvedor?

comments: author: Trudy Claspill
body: Ol? [@R?mulo Freire Barros Couto](/t5/user/viewprofilepage/user-id/5576130) ,

Bem-vindo ? comunidade Atlassian.

Jira j? suporta grava??o de tempo por tarefa por desenvolvedor. O objetivo da pergunta do autor original era relatar essas informa??es de uma forma mais refinada do que simplesmente o tempo todo para uma determinada tarefa.

Como existem v?rios aplicativos de terceiros que oferecem esse recurso, ? improv?vel que a Atlassian dedique tempo a isso. ? mais prov?vel que eles concentrem seu tempo na resolu??o de bugs e na implementa??o de funcionalidades que ainda n?o s?o suportadas por aplicativos de terceiros.

---

Hello,

Welcome to the Atlassian community.

Jira already supports recording time per task per developer. The point of the original author's question was about reporting on that information in a more refined way then simply all time for a given task.

Because there are multiple third party apps that provide that capability, it is unlikely Atlassian will spend time on it. They are more likely to focus their time on resolving bugs and implementing functionality that is not already supported by third party apps.
> Is there a plan for Jira to implement time recording per task per developer?
Checklist view automatically opens up when navigating to another view
Asked by Carmen Popp:

Hello,

I created a private individual checklist to test this feature. Since then every time when I navigate to another view (e.g. from Program board to Strategy tree) then the Checklist view on the bottom opens up automatically. I then need to close this view again manually. This is very annoying. Can I adjust this behavior via a specific setting?

It does not even disappear if 100% of the checklist is fullfilled.

I also do not know how to select the checklist I want to perform, if there is more than one checklist.

Thanks in advance :-)![Screenshot 2022-12-08 132019.png](/t5/image/serverpage/image-id/229589i3911C99E73C2FEFB/image-size/large?v=v2&px=999 "Screenshot 2022-12-08 132019.png")


Answers:
author: Tom O'Connor
body: When you hover over the checklist on the far right side there are some popup menus. My assumption is you need to resize your screen zoom so that you can see those options. Once you close the checklist, it should not appear as you navigate to other areas. See below:

![Screen Shot 2022-12-08 at 10.21.36 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/229657iC9DCDCCC803D2D32/image-size/large?v=v2&px=999 "Screen Shot 2022-12-08 at 10.21.36 AM.png")

comments: author: Carmen Popp
body: Thanks a lot! I always used this arrow in the middle to hide it and then it came up again and again. Perfect.. close fixed it :-)


Tags: cloud
What is the difference between Current_DW and Export_DW tables in Enterprise Insights?
Asked by Jason:

We are seeing more data in the Export_DW tables than the Current_DW tables coming from Enterprise Insights Could you help me understand the difference between these two tables and what are uses cases of Export vs. Current?


Answers:
author: Heidi Hendry
body: Hi Jason,

You may find this video helpful too in order to expand your understanding of the Jira Align Enterprise Insights Data Schema. Sam discusses export_dw and current_dw in the video as well as other useful topics.

[Understanding the Jira Align Enterprise Insights Data Schema \| Atlassian - YouTube](https://www.youtube.com/watch?v=qfYOS5xmE0I)

comments: author: Mark Dodrill
body: Outstanding, thank you very much, this is exactly what I was looking for.


author: Derek Huether
body: Hey Jason!  
This is an excellent question.

The "export_dw" schema is designed for those bringing the data into a data lake.

* It contains a "Date DW Modified" column on every view which identifies the last time that a row was modified in the EI database. Incremental loading is very straightforward using this column.

* It contains a "Deleted Flag" to identify deleted rows in the source system. "Soft Delete"

If you're writing reports directly (Tableau, Power BI,...) from Enterprise Insights data, I recommend using current_dw.  

I hope this helps,

Derek

comments: author: Jason
body: This is very helpful. A followup questions is why does the export_dw show more accurate info (meaning it matches what I see in the tool) for Sprint Team members than the current_dw? Why would the current_dw seemingly be less accurate with what is currently shown in the tool UI?


author: Derek Huether
body: I'm not sure specifically what you're seeing in your environment but current_dw \& export_dw are based on the same underlying table. The only difference is that current_dw filters out deleted records.


Tags: enterprise-insights
Jira Domain Service Accounts
Asked by IT Infrastructure:

We have created a Domain Service account (SA_COR_JIRASD) Used by Jira to read attributes for user accounts and groups in AD. it is also a member of Domain Admins, we would like to remove it from Domain Admin group but still allow this service account the access to read user account and groups in AD. Is this doable and if so, what access rights would the service account need?


Answers:
author: Heidi Hendry
body: Hi there. welcome to the Jira Align community.

Please could you raise this ticket with [support.atlassian.com](https://support.atlassian.com)

Thanks


Tags: access

account

domain
Can't add Actions in Jira Align?
Asked by Jason Leeming:

Hi, I can't seem to add Actions in Jira Align, I get the "Whoops..." page error?

I can see the Actions widget on the Program Room page but when I click to add one (with the plus icon) I get the error, looks like its disabled somehow?

I can also see the Objective Actions List when I hit the View List icon. But again when I try to add a new Action there I get the same error?

Any ideas on how to enable these Actions? I want to use them for my SoSs...

Jason


Answers:
author: Tom O'Connor
body: [@Jason Leeming](/t5/user/viewprofilepage/user-id/4282580) Looks like this may be broken. I tried on an internal instance and getting the same error. Both from the program room as well as the Actions List -\> Add Action.

I'm going to ask the Product team to see if anything was changed or if this could be a new bug.

comments: author: Jason Leeming
body: Thanks Tom, let me know what you find?


author: Tom O'Connor
body: [@Jason Leeming](/t5/user/viewprofilepage/user-id/4282580) So this morning I was going to try some more testing and understanding of roles. I copied my Super Admin to a Super Admin-ALL with everything selected and set a person to that role and could add actions. I went back into my Super Admin role and now it can also add actions, but I didn't make any changes. Are you still experiencing the problem? If so, please submit a support ticket so we can have them start to look at it. I'll try some more testing to see if I find anything...


author: Jason Leeming
body: Well I don't know what happened either but now it works :) thanks for following up!


author: Peter Jessen
body: Hi [@Jason Leeming](/t5/user/viewprofilepage/user-id/4282580) ,

It sounds like a classic roles issue. Your system role in Jira Align doesn't have the full rights to access the Actions functionality. The system role you are in is configured improperly, it should either show Actions and allow you to access them or not show them at all.

Your super admin will need to fix the role one way or the other.

Regards,

Peter

VP of Enterprise Agility, Praecipio

comments: author: Jason Leeming
body: I'm an admin so I should be able to see it, or at least fix it? Where is it toggled in the roles options, noting there are quite a lot and not often obviously named?
access error for the URL enterprise-tam.atlassian.net
Asked by Rohan Bhokardankar:

Hello Community,

I am getting access error for the URL [**enterprise-tam.atlassian.net**](http://enterprise-tam.atlassian.net/)  
Request your guidance on who can grant me permission to this area.  
Cheers,  
Rohan


Answers:
author: Rich Sparks
body: Do you have a Technical Account Manager (TAM) or Jira Align Solution Architect (SA) you are working with? If so, they can get you access to your customer Confluence space.


author: Heidi Hendry
body: Hi Rohan,  
Please log a Jira Align Support Ticket with us at [support.atlassian.com](https://support.atlassian.com)

Regards  
Heidi

comments: author: Rohan Bhokardankar
body: Thanks Heidi !

I did raise a ticket <https://support.atlassian.com/requests/PSD-43440>

Cheers,

Rohan


author: Alex Koxaras _Relational_
body: Hi [@Rohan Bhokardankar](/t5/user/viewprofilepage/user-id/5026111) and welcome to the community,

Contact your Jira admin since the specific feature, for requesting access it seems to be deactivated: [https://support.atlassian.com/user-management/docs/specify-how-users-get-site-access/#:\~:text=default%20access%20group.-,Access%20requests,-Users%20can%20request](https://support.atlassian.com/user-management/docs/specify-how-users-get-site-access/#:~:text=default%20access%20group.-,Access%20requests,-Users%20can%20request)


Tags: cloud
Adding a member to a strategic snapshot
Asked by Walt Adams:

When i try to add a member to a strategic snapshot, after saving the update the member will disappear. Thus bringing me back to the blank field. Am i doing something wrong?


Answers:
author: Heidi Hendry
body: Hi Walt,

That doesn't sound right. Please could you log a support ticket with us at [support.atlassian.com](https://support.atlassian.com)

Thank you

comments: author: Walt Adams
body: will do thx!
Is there a way to view Risk Ageing in Jira Align
Asked by Praveen G:

Is there a way to view Risk Ageing in Jira Align?


Answers:
author: Jean Henson
body: Hi Praveen,

In the Risk and Impediment Status report, click on the "Extra Configs" button. Click the the "Filter By" dropdown and select "Age Analysis". Once applied, a column will be added to the view with the age of the Risks and Impediments.

Hope this helps!


Tags: cloud
When is the next Jira Align Training
Asked by Edgardo Honda:

Hi Jira Align Community. Who is offering Jira Align training either within Atlassian or outside from affiliated partners? I need Jira Align for RTEs, PMs and Leaders.

I have seen old Q\&As regarding Jira Align Training but all are old and dated from 2020, etc. I also say a promise of something being developed, but that too is dated.

Thanks in advance.


Answers:
author: Peter Jessen
body: Hi [@Edgardo Honda](/t5/user/viewprofilepage/user-id/4733117) ,

Jira Align training is not, in my 7-years' experience, provided in a public format. The training is delivered to a specific client.

Atlassian provides a Jira Align Program Essentials class.

You can also connect with a qualified partner, like Praecipio, to discuss your training needs. My assumption is you aren't currently working with a Platinum partner qualified on Jira Align, as I would expect our company would connect with them.

Regards,  
Peter

VP Enterprise Agility, Praecipio

comments: author: Edgardo Honda
body: Thanks Peter for you quick and insightful reply. May I have your contact information to continue the conversation on if/who Praecipio may be of help to my company? You may reach me at:

Edgardo R. Honda

Tech Program Director / RTE Coach -- EDA, Carelon

4241 Irwin Simpson, Mason, OH 45040

M: 513.525.7104

Edgardo.Honda@Carelon.com


author: Peter Jessen
body: Hi [@Edgardo Honda](/t5/user/viewprofilepage/user-id/4733117) ,

Here is a new article my friend [@Rob Phillips](/t5/user/viewprofilepage/user-id/3359016) just shared - <https://community.atlassian.com/t5/Jira-Align-articles/Learning-options-from-Jira-Align>.

I don't want to violate any community rules, so you can connect with me via LinkedIn. [Www.linkedin.com/in/peterjessen](http://Www.linkedin.com/in/peterjessen).

I look forward to connecting.

Regards,

Peter


author: Tom O'Connor
body: [@Edgardo Honda](/t5/user/viewprofilepage/user-id/4733117) Atlassian does have the Jira Align Program Essentials course through our Atlassian University. <https://university.atlassian.com/student/activity/817172-jira-align-program-essentials-course-description>  
As Peter mentioned, we don't offer stand alone training courses, but we do deliver some train-the-trainer approach through our Jira Align Jumpstart services. As Peter also stated, reach out to partners as they do offer classes and other customized services. All the best on your Jira Align journey!

comments: author: Edgardo Honda
body: Tom, thank you for your reply.

It helps me confirm where to look for training, coaching to new programs and even admin and config services during start-up and stabilization. I will contact various partners to research my options.

Regards,

Edgardo,
Can I have product groups in Jira Align?
Asked by Rishabh Kochhar:

My current org hierarchy is Enterprise\>Portfolio\>Product\>Pod/Team

Can I also have a Product Group sitting between Portfolio and Product?

This "Product Group" would be a logical collection of Products


Answers:
author: Tom O'Connor
body: [@Rishabh Kochhar](/t5/user/viewprofilepage/user-id/5054198) we don't recommend turning on the "Solution" layer of Jira Align to create a product group. We do recommend that you use the custom hierarchy to create product groups for some visibility and reporting.

Check out this most recent announcement about GA of custom hierarchies and more to come around this functionality.

<https://community.atlassian.com/t5/Jira-Align-articles/An-update-on-Jira-Align-customer-feedback-October-2022/ba-p/2156134>


Tags: advanced-roadmaps

enterprise

hierarchy

product
Can anyone help me out how to get free trail for jira align software tool?
Asked by Ashwini Rasoor:

Hi registered at [Jira Align \| Atlassian](https://www.atlassian.com/software/jira/align) as but did not get any help..

Requesting you to help me out in this


Answers:
author: Nic Brough -Adaptavist-
body: Please see <https://community.atlassian.com/t5/Jira-Align-questions/What-a-demo-on-jira-align/qaq-p/2148585>
Jira Align Enterprise Insight query
Asked by venkateshwarlu:

Hi All,

Does anyone know how frequently does Jira align Enterprise insight tool gets refreshed and at what time?

Venkat


Answers:
author: Tom O'Connor
body: [@venkateshwarlu](/t5/user/viewprofilepage/user-id/3990655) Data in Enterprise Insights is refreshed once an hour with Jira Align.

comments: author: venkateshwarlu
body: Thank you Tom

This is helpful...

Venkat mule


author: Sam Tsubota
body: [@venkateshwarlu](/t5/user/viewprofilepage/user-id/3990655) In Enterprise Insights, the About table has the refresh UTC time.

comments: author: venkateshwarlu
body: Thank you
Extracting Jira Align Change Logs
Asked by Emerico Vespucci:

Hello. Can't imagine I'm the first to ask but here goest. As a Jira Align Super Admin, I can't seem to locate the mechanism used to extract the Jira Change logs from Jira Align. Ideally, we'd love to have these logs in Splunk so we can create automation to identify issues and notify the appropriate stakeholders. It is an arduous task logging onto the product and manually paging though countless, repeated, error messages. We're working harder not smarter.

I checked the [Jira Align Swagger page](https://prudential.jiraalign.com/rest/align/api/docs/index.html) and there does not appear to be API for this function. Nor is there an extract option within the Change Log under Jira settings.

I'm currently playing with RPA UiPath in an attempt to have a BOT handle the task. Not ideal.

I heard Enterprise Insight may be an option, which we also own. Odd to have to pay for and use another tool to extrapolate Jira Align log info but oh well. Does enterprise insight have the capability to extract the data from those tables that populate the logs?

What are other customers doing?

I have attached a screen shot of the logs we're interested in, which is all of them :).

Thanks![Jira Align logs.png](https://community.atlassian.com/t5/image/serverpage/image-id/225036iC93C86E68D2F2B1B/image-size/large?v=v2&px=999 "Jira Align logs.png")


Answers:
author: Heidi Hendry
body: Hi Emerico,

Yes, there is information in Jira Align Enterprise Insights covering the Jira Connector Logs:  

|--------------------|------------------------|
| Jira Connector Log | Date Audit Event       |
| Jira Connector Log | Details                |
| Jira Connector Log | FK Agile Object ID     |
| Jira Connector Log | FK Jira Board ID       |
| Jira Connector Log | FK Connector ID        |
| Jira Connector Log | FK Jira Fix Version ID |
| Jira Connector Log | FK Jira Sprint ID      |
| Jira Connector Log | FK Object Item ID      |
| Jira Connector Log | Jira Connector Log ID  |
| Jira Connector Log | Jira Object Name       |
| Jira Connector Log | Jira Object Type       |
| Jira Connector Log | Message Type           |

**Resources**:

[Jira Align Enterprise Insight Data Schema - YouTube](https://www.youtube.com/watch?v=To8LzI1Aq1w)

[Enterprise Insights Schemas -- Jira Align (login for this)](https://help.jiraalign.com/hc/en-us/categories/360003140214-Enterprise-Insights)

If you have more specific questions about crafting the queries, please log a Support ticket and we can help you out.

Regards

Heidi
Why arent sentiments and performance scores reflecting during retro's?
Asked by Berline Beaubrun:

There has been a change when doing retros in Jira align. While within the meeting and clicking review summary, the sentiment \& performance scores do not reflect. They are only available after the meeting has ended.

This function was previously available during retro review before ending. Can you please help me identify why this is happening?


Answers:
author: Tom O'Connor
body: [@Berline Beaubrun](/t5/user/viewprofilepage/user-id/5074214) I checked with release notes and our documentation team, and we feel that there were no changes made so this may be a bug. We suggest you open a support ticket with more details so that they can research it and confirm if there is a bug or not. Thanks!


Tags: cloud
Do sample data models or views exist for Enterprise Insights?
Asked by Elizabeth Wheeler:

Hi team! Just wondering if we can skip steps in recreating the data model each time or if there is a library of existing info we can learn from.

I'm using power bi if that's relevant info. thanks!


Answers:
author: Heidi Hendry
body: Hi Elizabeth,  
You may also find this explainer on the Enterprise Insights schema helpful  
[Jira Align Enterprise Insight Data Schema - YouTube](https://www.youtube.com/watch?v=To8LzI1Aq1w)

Regards, Heidi

comments: author: Rich Sparks
body: This video is excellent. If you understand a bit about how Jira Align works (hierarchies of work items, teams, objects, time intervals, etc.) then this video explains how to find your way through the EI schema.


author: Elizabeth Wheeler
body: I believe there are permissions around this video that are preventing me from watching it.


author: Rich Sparks
body: That link was the private, pre-release version. Here's a public link from [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) :

<https://www.youtube.com/watch?v=qfYOS5xmE0I>

And this from our colleague [@Derek Huether](/t5/user/viewprofilepage/user-id/3860171) also explains how you can use Enterprise Insights to combine with information from other systems:

<https://www.youtube.com/watch?v=O5w_0SPPz5Y>


author: Peter Jessen
body: Hi [@Elizabeth Wheeler](/t5/user/viewprofilepage/user-id/4021533) , If you go to Align's help and login you can find the latest EI schema under the Enterprise Insights help. You won't see the EI help if you aren't logged in to help. Regards, Peter

comments: author: Elizabeth Wheeler
body: Thanks, [@Peter Jessen](/t5/user/viewprofilepage/user-id/5027966) can you specify "Align's help"? A URL would be helpful.


author: Peter Jessen
body: Hi [@Elizabeth Wheeler](/t5/user/viewprofilepage/user-id/4021533) -

The Help under the User Menu, as well as the Help button in the lower right of each page can take you to Jira Align's Help site <https://help.jiraalign.com/hc/en-us>.

You won't see the EI help until you login to the Help site. It is in Zendesk and distinct from the rest of Jira Align.

Regards,  
Peter
How to expand story for all tasks when we do expand=true in rest api request for tasks in Jira Align
Asked by Mahir Shah:

I am trying the rest api /tasks?expand=true to get the details of the story in it. But when I call the request with "/tasks?expand=true", stories for only some tasks get expanded rather then for all tasks. Is their any setting which we need to enable while making an rest api request for tasks with "expand=true" ?

Thanks in advance.


Answers:
author: Huw Pattinson
body: Hi [@Mahir Shah](/t5/user/viewprofilepage/user-id/5072538)

Can you share some more details on your use-case? In my testing I did not see the Story details unfurling even when media type was configured as:

```
application/json;odata.metadata=full;odata.streaming=false
```

Though I can see it in the example response body. Two paths forward that I suggest; either separately pull your Stories (as you have the Story ID returned for the Tasks), and/or log [**a support ticket**](https://support.atlassian.com/contact/#/) for further investigation by our Jira Align support team (make sure to include the details of your Jira Align instance).

Good luck!


Tags: story

task
How can we get programId from task using rest API v2.0 in Jira Align?
Asked by Mahir Shah:

I am trying to access all the tasks for a specific program using rest api v 2.0 in jira align, but I while using the query "<https://opsh.jiraalign.com/rest/align/api/2/tasks?$filter=(programId> eq 84)" I get an error stating "Cannot find tasks. Could not find a property named 'programId' on type 'Task'.". How can we extract programId information from the tasks ?

Thanks in advance.


Answers:
author: Heidi Hendry
body: Hi Mahir,  
Please could you log a [Support Ticket](https://support.atlassian.com/) for this issue so that we can investigate it fully.

Thanks

Heidi


Tags: cloud