youngmon/atlassian-qna huggingface dataset:
How to fetch all Users present in Confluence User Management?
Asked by Preethi H R:

Hi Team,

I have explored rest api's of Confluence. I was not able to find any Rest API which would provide complete list of all the users present in User Management section of Confluence.

There is API which would list out users present in "confluence-users" group. But In our Confluence instance there are many users who are not present in these groups but synced from Microsoft Active Directory. So I need to fetch all the users present in Confluence User Management page.

Can anyone please help me with this?

Thanks \& Regards,

Preethi H R


Answers:
author: Matt
body: Generally, with integration of AD, users will be synced from AD into the confluence-users group. But, to absolutely verify, you can leverage the "group" endpoint ([/rest/api/group](https://docs.atlassian.com/ConfluenceServer/rest/8.2.2/#api/group)) and then extract the members from each group. This will give you all groups/users synced into Confluence. You will likely have duplication of users because they may be members of many groups.

Example here: <https://github.com/nefariousOne/confluence-rest-api-samples/blob/main/confluence_get_group_members.py>

comments: author: Preethi H R
body: Hi Matt,

Thank you very much for your reply. As suggested, we can fetch all groups in Confluence and then members from each group. This would give us all users synced in Confluence User management.

But there are few users who have been removed from Confluence User Management and are shown on UI as "Unknown User". Do you have any idea how to fetch these types of users as well. Attaching the screenshot for reference. In the screenshot, the user novita.chelluri is shown as Unknown User as she is removed from Confluence User management. How do we fetch this user?

![Unknown User ss.png](https://community.atlassian.com/t5/image/serverpage/image-id/257187i7AC814CD511B117C/image-size/large?v=v2&px=999 "Unknown User ss.png")


author: Matt
body: [@Preethi H R](/t5/user/viewprofilepage/user-id/4600433), if you have access to the DB, you can try this:

[How to get a list of all "Unknown User" in Confluence \| Confluence \| Atlassian Documentation](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-all-unknown-user-in-confluence-867362827.html)


author: Preethi H R
body: Hi Matt,

Thank you for your response. Is there any API to make active users as "Unknown user" in Confluence?


author: Matt
body: No, I don't believe so. The /user endpoint only allows for GET requests.


author: Preethi H R
body: Yeah fine. Thank you, Matt, for all your suggestions and they were very helpful.


Tags: confluence-data-center

confluence-server

rest-api

server
Hide further elements in the anonymous access
Asked by Togo:

There is an anonymous access in Confluence - this is also active for us. Nevertheless, 13 elements are displayed here that should not be visible.

These are, CREATE button, in the top navigation Templates - Apps - Spaces, on the page Comments, Terms, archived pages, the page creator, the page history and the page history, Show source and Labels.

Sometimes you get the message that you don't have permission, but why are they visible when you get the message anyway?

Scroll Viewport has a very good approach, but is not usable in detail, since only very few apps or macros work here, the servers are located in the USA (keyword: DSGVO), etc.

Therefore, is there any way to hide these elements?


Answers:
author: Brant Schroeder
body: [@Togo](/t5/user/viewprofilepage/user-id/5090787) There is no way to currently hide these elements. You can vote for some of the feature requests here that suggest this or make your own. [https://jira.atlassian.com/issues/?jql=project%3DCONFCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20and%20summary%20\~%20%22anonymous%22](https://jira.atlassian.com/issues/?jql=project%3DCONFCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20and%20summary%20~%20%22anonymous%22)


Tags: cloud

confluence-cloud
My comments are not showing on a confluence page unless I am editing the page
Asked by Hayley Flood:

I can add new comments on the page and when I am in editing mode I can see them. I have seen posts saying they appear a couple of hours later for other people with a similar problem, but I made the changes yesterday. There were no issues on the page before and historical comments are displaying when viewing the page, but since yesterday the new ones are not showing up unless I am in editing mode. There are no unpublished changes on the page. How can I resolve this?


Answers:
author: Mike Shiels
body: I have the same issue - all the comments are there in Edit mode, but when I publish, no-one can see them.


Tags: cloud

confluence-cloud
Asset's management
Asked by Furkan:

Hello everyone, I recently got tasked to upload all asset's we use at the office (from laptops to software's) to atlassian, I was curious if there are any tools to synchronize all asset's and softwares used on laptops to atlassian. Preferably a tool that also checks if softwares are up to date for security reasons.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Furkan](/t5/user/viewprofilepage/user-id/5216901) and welcome to the community,

You can use asset discovery. Read more here <https://support.atlassian.com/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/>


Tags: cloud

confluence-cloud
Invalid payment
Asked by Napat Cheusomrunrat:

Why not payment

1 working board, not 2 boards

One board is paid for 119.99 USD.

Why pay 239.98 USD?

![Screenshot 2022-08-04 123313.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/209404iF874EE2087532C61/image-size/large?v=v2&px=999 "Screenshot 2022-08-04 123313.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is something that needs to go to Atlassian (specifically their billing department). As it is Trello, it would probably be better to go via <https://trello.com/contact#/> - use the last option on the page, the others will give you status, documentation or bring you back here.
How can I make the command execute when a Custom Fields is set without "xxx" then it will appear the
Asked by Vuong Ha:

How can I make the command execute when a Custom Fields is set without "xxx" then it will appear the checklist is read in the dashboard

*** ** * ** ***

My current command:

when custom field "C? thu ph? % ?" is set in a card without custom field "C? thu ph? % ?" set to "Mi?n ph?" with the sky "GP (Kho 48)" label with the lime "GP (S?p 152)" label in list "C?n xu?t HD VAT ?", add the "C?n tr? c?ng n?" checklist from card "M?u y?u c?u xu?t H?" to the card, add member @tuhangthuan to the card, and add member @nguyenngoctuyenninol to the card

*** ** * ** ***

I used this command and it doesn't work is there any way I can use this?


Answers:
author: ManuR
body: Hello [@Vuong Ha](/t5/user/viewprofilepage/user-id/4934627)

I just tried to replicate this rule on my side on a test board and managed to make it work (members were added when the card had 2 labels and the custom field wasn't already set to some specific text) so it looks like your rule should work as well.

If you check your rule command log (the lightbulb icon above the rule), do you see any error displayed there?

If you do, they could directly show which specific part in the rule would need to be updated.

If you don't see anything though, could you try to reach out to our support team at <https://trello.com/contact> so we can investigate further?

Cheers,   
Manu \| The Trello Team

comments: author: Vuong Ha
body: I consulted and found this command: when a checklist item starting with "{\*} - {\*}" is checked in a card named "{\*} for project {\*}/{\*}" in list "To Do {\*}"

*** ** * ** ***

But when I go to trello set up command but there is no command, how do I find it now?


author: Vuong Ha
body: [@ManuR](/t5/user/viewprofilepage/user-id/1041633) Help

I consulted and found this command: when a checklist item starting with "{\*} - {\*}" is checked in a card named "{\*} for project {\*}/{\*}" in list "To Do {\*}"

*** ** * ** ***

But when I go to trello set up command but there is no command, how do I find it now?
Troquei a senha e perdi todos os meus quadros
Asked by Homehub Oleg?rio:

Boa noite, sou Monica Hauila e precisei trocar minha senha do trello e perdi todos os meus quadros, como fa?o para recuper?-los?


Answers:
author: Alisson Sartor
body: Ol?, Monica!

Bem vinda a comunidade! Como vamos precisar de alguns dados para te ajudar, voce poderia abrir um pedido de suporte diretamente com o time de Trello?

<http://www.trello.com/contact>

Atenciosamente,  
**Alisson Sartor**   
Atlassian Support?
It is possible to add a random checklist with an automation?
Asked by Matheus Carrijo:

```
Good night, I would like to know if it is possible to create an automation in which when moving a card to a certain list, trello adds a random checklist to it (among the defined checklists).
```

If anyone can help, I apreciate


Answers:
author: Sal
body: Hi [@Matheus Carrijo](/t5/user/viewprofilepage/user-id/5000682)

Welcome to the Atlassian Community, and I hope you have had a good experience so far.  

I'm afraid you can't create a Butler rule to assign a random checklist to a card when the card is created. But you can create other rules that add specific checklists based on particular actions. For example, you can create a rule:

*when a card is added to the board by anyone,*   
*add an empty checklist named "New assignments" to the card,*   
*and assign the item to member* @test   

There are many possibilities for working with Butler. I recommend checking out our help doc about Butler overview here: <https://support.atlassian.com/trello/docs/butler-overview/>.


author: Matheus Carrijo
body: Can someone help me in this one?
How do I remove notifications for a user that is no longer associated with my board in Trello?
Asked by Darrell Phillips:

User was removed as a member and still receives notifications on any existing and new boards that are created.


Answers:
author: Nathan Smith
body: Hi [@Darrell Phillips](/t5/user/viewprofilepage/user-id/3788952)

Is the user also a member of the workspace the board is in? If so, can you try removing them from there and see if that makes a difference?

Also, I'd recommend checking any Butler rules or buttons you have setup to make sure they're not set to send an email to them and modify those rules if needed.
I can not cancel my subscription of Dashio (power up)
Asked by Kleber Gama:

I tried to use Dashio for the period of the trial, but there's no way to cancel my subscription. Their customer support never replies to my emails and the page "manage my subscription" on their power up is broken. I disabled the power-up and emails, but none of this worked. They are stealing from me for months!


Answers:
author: Alisson Sartor
body: Hey Kleber, I'm sorry for the bad experience you're having inside Trello.

<br />

The Power-Ups that integrate with third-party services are only connectors between those services, and in order to take advantage of these connectors, you need to have an account for the other service as well. Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate.

I understand you reached them, however, we don't have a different point of contact to reach them, I know how frustrating is this, but I'd like to advise you to cancel the cc and create a different number to stop the charges, you could also reach your bank institution to see if you have a different way to block this charges.

What I can do is reach our team to explain your problem, in this way, they'll decide if we can remove the Power-up from our page because we do not stand by this behavior.

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with.

<br />

Alisson Sartor  
Atlassian Support - Trello
Share images to Jira
Asked by Joel Polsky:

Does Trello share images and attachments into Jira?  
I know it can create issues, but I need the images and files to be shared too.


Answers:
author: Rafael Dill
body: Hi Joel, thanks for getting in touch!

Rafael here from Trello Support, I hope you're doing okay!

Unfortunately, we don't have an option to share images with Trello when connecting with your Jira board.

If there's anything more we can help you with, don't hesitate to contact us again.

Cheers,  
Rafael  
Atlassian Support - Trello  
ATLASSIAN


Tags: jira
Trello connection issues
Asked by Mary Duffy:

Hello,

The last few days I've had issues with Trello connecting, disconnecting and being slow. I've tried clearing cache and cookies, making sure everything (browser, windows updates) are up to date, different browsers in case it's an add on, but nothing seems to speed anything up. Any ideas appreciated.


Answers:
author: Blair at Atlassian
body: Hi Mary,

We'd like to take a closer look into this issue with you in a support ticket if that's okay. We might need to gather some screenshots and more information that isn't as well suited for Community.

Please submit a ticket via <https://trello.com/contact> and share the browser you're using, and the browser version. Also, if you notice that this issue is worse on a particular board, please share the board URL with us in the ticket description. Our support team will be waiting for your ticket and will respond as soon as possible.

Thanks so much!

All the best,  

Blair

Trello  
**ATLASSIAN**   

<br />
Android user
Asked by Sara Donaldson:

Hello,

I have the Trello app on my phone and I cannot copy and paste from the boards. I am an android user. My husband has an iPhone and he can copy and paste.

Please advise asap.

Sara Donaldson


Answers:
author: Alisson Sartor
body: Super sorry for the hassle, Sara.   

The Atlassian Community (Trello users and Trello Support!) periodically contributes to questions that are posted, but unfortunately, we can't always respond to questions in Community the same day they're posted, but we do our best to add information as quickly as we can. If you're ever facing an issue in Trello that is blocking you from working, we encourage you to submit a ticket to us via <https://trello.com/contact> so that our support team can actively work with you through the issue.   

<br />

I went ahead and created a ticket on your behalf, here's the link <https://getsupport.atlassian.com/browse/TRELLO-127049>  

<br />

When you have a moment, please take a look at the ticket we've created for you and respond back to Trello Support on the ticket. We can continue working with you directly in the ticket.  

Thanks so much! We look forward to getting this sorted to with you in the ticket!


author: Sara Donaldson
body: Hello Alisson,

I thought that was what I was doing when I sent this. Is there anyway we can actually talk on the phone? I need this problem resolved asap.


author: Alisson Sartor
body: Hello, Sara!  

Welcome to the Community! That's very strange, hopefully, we can get to the bottom of this quickly for you. Since we're going to need more details regarding this situation, can you open a request with Trello support directly?  

<http://www.trello.com/contact>  

I hope this helps but if you have any other questions just ask away ?

All the best,

Alisson

<br />

<br />

<br />

comments: author: Sara Donaldson
body: Alisson,

I am getting really frustrated about my issue. I have responded here and no one has answered me. I went to the site you provided to open a request and there isn't anywhere to click to contact support directly....ANYWHERE! I have asked if someone can call me, but no response.

Please help me!!!!!!
Hello. everything is good? Guys I'm using the Calendar Power-Ups, where I try to synchronize with m
Asked by Carlos Buarque:

Hello. everything is good?

Guys I'm using the Calendar Power-Ups, where I try to synchronize with my google calendar.

When I import for the first time, I can load all my schedule from the trelo corresponding to the board I have the power-ups on.

But after syncing once, it no longer updates.  
every card on the board where I put date as a deadline doesn't sync with my google calendar.

I have to disable delete the power-up and do the whole process again.

it is not done automatically.

I would like your help.


Answers:
author: Violetta Chernobuk
body: Hey [@Carlos Buarque](/t5/user/viewprofilepage/user-id/5000529) ,

I'm Violetta from the Planyway team:)

If you'd like to get real-time update with Google Calendar, you may set up [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity) to use Google Calendar integration. Here's how you can do it: <https://planyway.com/help/integrations/google-calendar-integration>

Each board is synced once and then all updates happen straight away.

![Planyway Google Calendar Integration Board Field](https://files.planyway.com/assets/3.0.417/integrations-google-board-field.png)

Let me know if any help is needed:)


author: Hannah Humbert - Simpla Workflows
body: Hey [@Carlos Buarque](/t5/user/viewprofilepage/user-id/5000529) ! Welcome to the community :) It's expected that it doesn't sync in real-time. I believe it refreshes once a day as mentioned [here](https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/) (see note at the bottom of the article).  

If you're needing something a bit faster, I'd recommend [Unito's Trello\<\>GCal integration](https://trello.com/power-ups/620422ba06122a0cfc5cd3dd). It is a paid power up by the way.
Trello member restriction for free plan
Asked by Kristian:

I've read that you can have unlimited workspaces with a limit of 10 boards for a free plan.

What is the number limit for members in a free plan?

- Does it have an unlimited member to be added in each workspace (eg. I have 3 workspaces named Marketing, Sales, \& Operations) and can I add them all in each of those workspaces or specific boards?

- Or does it have a limit per workspace that you can add a certain # of members or is it a cumulative limit? (eg. I have 3 workspaces and the limit is 10 for example, it means that I can only add 10 people divided on those 3 workspaces: 3 in sales, 3 in marketing, 4 in operations).

Thank you.


Answers:
author: Alisson Sartor
body: Hello!

this page can help you choose the right plan for you and your team's growth:

<https://help.trello.com/article/1328-which-trello-plan-is-best-for-me>  

Any Trello user can create or be a member of many Workspaces! We have a [hard-coded limit](https://trello.com/1/resource/limits) of 850 Workspaces per member.

In any Workspace (regardless if it's Trello free, Standard, or Premium), you can have up to 4,000 members in the Workspace. That's a very large number and most Workspaces have well under 4,000 users.

Let me know if this brings up any additional questions, and I'll be right here to help!

comments: author: Kristian
body: Hi Alisson,

Thanks for the response. Based on what you have said, I can have up to 4,000 members in any workspace (this is a total if, for example, one workspace has 10 boards with each board having 40 members).  

If for example I have a workspace named Operations and under that operations I have a board named Logistics. If I add 2 members in the board logistics, would they be counted as member of the workspace or just the board? Does each board has a member limit or is it included in the workspace count you mentioned?


author: Alisson Sartor
body: Hello, Kristian!  

if you invite a person to a board and not for a workspace it doesn't count, is single guest. there's a limit of users of 1600, you can get more information in the link below  

<https://support.atlassian.com/trello/docs/multi-board-guests/>  

Let me know if this brings up any additional questions, and I'll be right here to help!

<br />

<br />
"something went wrong while creating an alert"
Asked by Kimberly Jung:

can't seem to get the powerup slack notifications work!

I keep getting "something went wrong while creating an alert"


Answers:
author: Vitalii Saienko
body: Hi [@Kimberly Jung](/t5/user/viewprofilepage/user-id/5000457)

Welcome to Community!

It's most likely that you haven't joined the board so that we can create an alert. Join the board and check if it works now. On our side, we will try to improve the error message.


Tags: alert

slack
Glitch
Asked by Cody Trayer:

When I am writing up a checklist, text will get deleted and or replaced with old checklist text from another card. When I input new text it is not saving correctly or at all sometimes. I tried deleting the entire card and starting a new one but it does it randomly. I've used the desktop version and it's not happening there, seems to only happen in the app, ios iphone 12 pro max, trello updated to latest version. Very frustrating because I'm wasting time and not able to keep track of my notes throughout the day.


Answers:
author: Sal
body: Hey [@Cody Trayer](/t5/user/viewprofilepage/user-id/5000476)

Welcome to the Atlassian Community, and I hope you have had a good experience so far.

Hmm, this seems to be related to one of the issues our Trello users were experiencing while using the Trello app on any iOS device last month. Our team has already released a few patches to solve most of these bugs and performance issues, and most users are no longer experiencing them.

There are a couple of things you can try to do and see if that would work for you:

* Clearing the cache of the Trello app
* Logging out of the app and back in
* Reinstalling the app

You can find more details about troubleshooting issues on iOS here: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/>.

However, if even following these steps, you're still experiencing issues while using the Trello app for iOS. Would you kindly open a ticket using our contact form [here](https://trello.com/contact#/)? When opening your case, feel free to add as much information as possible (e.g., screen recordings, screenshots). But don't forget to include the information about your devices, such as the iOS version, model, and Trello app version.


Tags: error