youngmon/atlassian-qna huggingface dataset:
I am trying to install the Staffing Timeline plugin to Confluence, and it has been running for 6 hours
Asked by cv_dbush:

When I try open Manage Add-ons as another user, I see this message:

A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update add-ons until this task has completed.

I don't think it is still installing, how do I stop the long-running task?

Update on 7/29/15: No response to this question that was posted on 7/23/15. The Support link on the Marketplace page for this add-on asked that we use Atlassian Answers for support for this plugin. The address for the plugin on Marketplace is <https://marketplace.atlassian.com/plugins/pl.com.tt.staffing.timeline.staffingtimeline>.


Answers:
author: Pawe? Kulicki
body: Hi,

We apologize for the inconvenience, but we have a problem with getting notifications from Atlassian Answers. The best way to ask a question is bitbucket - <https://bitbucket.org/apdc/staffing-timeline/issues>

Could you please tell me which version of Confluence and database are you using? Do you have any log files?

Best Regards,

Pawel

comments: author: cv_dbush
body: Hi Pawel,

We were using v5.5 of Confluence with an Oracle 11g database. We do not have any log files, the logs from Jul 23 have aged out. We have since upgraded Confluence to v5.8.4.

We plan to try to install the Staffing Timeline plugin again on the updated v5.8.4 Confluence. If we have any issues, we will use bitbucket to ask questions. Thanks!


author: Unilog Technical Support
body: I am encountering the same issue with Jira. please let us know how we can resolve it.


Tags: addon-pl.com.tt.staffing.timeline.staffingtimeline

confluence-administration
Please help! What have you found to be the best way to organize all company files and folders?
Asked by Rochelle Rietow:

I'd love some guidance on what others have found to be the best way to organize all of our company files and folders. (Project files, department related files such as hr documents, training material, product documentation, ebooks/whitepapers for learning, ideas \& inspiration photo/video collections, brand assets, companywide business templates, etc... you get the point LOL...)

We use a ton of cloud tools and have files and duplicates scattered everywhere... And even worse no one knows where to save anything or where to find it. So they usually end up remaking something that was already done!!

Please share some advice, examples, anything - so frustrated and willing to pay for help :) Cheers \~ Rochelle R.


Answers:
author: Milo Test
body: We convert as much as possible to Confluence pages. What few items remain, PowerPoints, etc. are attached to the appropriate space and listed with the Attachments macro.

The file-repository features of Confluence have eliminated the need for all the other "dropboxes" that had been used.

comments: author: Paul Stallworth
body: @Milo can you expand a little on what, if any, policies you have about file attachments? For example, one of the first things I had to do was up the attachment size to 100MB to accept some PDFs from our web team. I also restrict the attachment indexing size to 1MB for performance reasons.Currently I'm advising folks to turn things into pages as well and also try to follow a "if it has value to other users, attach it" method for deciding to put large attachments in Confluence or not. I don't know how well Confluence scales as a document repository (when compared with something liked Sharepoint or other products).


author: Milo Test
body: No policies, really. The last thing I want to do is discourage anyone from using Confluence.I haven't needed to up the attachment size max. higher than 60 MB, as it is mostly PowerPoint and Excel docs. Part of my job is to tweak user-generated pages and to convert docs to pages so I actively reduce the number of attachments and most of our PDFs don't need to be pretty as they are internal, so the PDF export is fine. Creating marketing-quality PDFs is very time consuming and so far, not quite up to snuff, but most of the marketing docs are housed in our intranet and we can just link to them.The real challenge was getting people to think Confluence first before dumping files in Dropbox or a server share. Thankfully more and more engineers are getting on-board with the whole collaboration scheme and when someone asks, "Where can I find X?" they chime in, "It's in Confluence."


Tags: directory

dropbox

file

file-system

google-drive

project-management
I am not able to @mention a specific user only in Confluence but works in JIRA. They have the jira and confluence user permissions.
Asked by Sangeeta Ben:


Answers:
author: Sangeeta Ben
body: I am definitely not getting the same fields for my admin section. Is there anything else I can do to make this work?


author: Daniel Eads {unmonitored account}
body: Hi Sangeeta,

The Content Indexing link is under the **Administration** section farther down on the left-hand menu:image2015-7-27 9:30:1.png

You could use Ctrl+F to search for this on the page if you are getting lost with all the options along the left.

Once you're on the Content Indexing page, click the **Rebuild** button:

image2015-7-27 9:31:31.png

[](https://community.atlassian.com/t5/Confluence-questions/I-am-not-able-to-mention-a-specific-user-only-in-Confluence-but/qaq-p/146749?attachment-id=2534){#link_118827e1581d49}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/24482/1/image2015-7-27%209%3A31%3A31.png){#display_118827e1581d49_0}  
[](https://community.atlassian.com/t5/Confluence-questions/I-am-not-able-to-mention-a-specific-user-only-in-Confluence-but/qaq-p/146749?attachment-id=2535){#link_118827e1581d49_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/24482/2/image2015-7-27%209%3A30%3A1.png){#display_118827e1581d49_2}


author: Sangeeta Ben
body: admin.png

[Guilherme Viana \[Atlassian\]](https://answers.atlassian.com/questions/users?username=gviana) - I see this but not sure how to go from here.  
[](https://community.atlassian.com/t5/Confluence-questions/I-am-not-able-to-mention-a-specific-user-only-in-Confluence-but/qaq-p/146749?attachment-id=11417){#link_118827e5698e44}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/24481/1/admin.png){#display_118827e5698e44_0}  
[](https://community.atlassian.com/t5/Confluence-questions/I-am-not-able-to-mention-a-specific-user-only-in-Confluence-but/qaq-p/146749?attachment-id=11418){#link_118827e5698e44_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/24481/2/Screen%20Shot%202015-07-24%20at%2012.51.00%20PM.png){#display_118827e5698e44_2}


author: Sangeeta Ben
body: I am not able to see Content Indexing under General Configuration.

comments: author: Guilherme V.
body: It is located at 'Administration' section. Are you using a Cloud instance?Cheers,


author: Guilherme V.
body: Hey Sangeet,  
In Confluence go to General Configuration \>\> Content Indexing and click on Rebuild.   

Cheers,


Tags: confluence-administration
Using Confluence with restricted documentation
Asked by Simon G_:

Hi!

We are a small company planning to use JIRA Service Desk linked with Confluence to provide documentation to our customer. But we want be able to provide some documentation for everyone, even people who are not customer of our product, then provide documentation only to our customers.

To do this, I am obliged to have a license for each user to separate them in different groups, right? But it will be users in "read-only" mode, with the same rights than anonymous users, but with more documentation accessible.

So I see two solution but none of them are satisfying:

* I create all my documentation for anonymous so I have a license for each user of my staff only. My documentation will be accessible by anyone
* I create my documentation with group restriction, but I need a license for each of my user, even the one in read only. Then the price explodes in comparison of the competition.

So, do I miss something or do you know a way to adapt Confluence to my needs?

Best Regards.


Answers:
author: Alex Yasurek
body: Hi,

Unfortunately there is no way around it. We are in the same situation as you. We have documentation that we want everyone to see so we open it to anonymous, then we have documentation we only want certain customers to see and keep private. For that we need to make them users and add them to groups.

How many users are we talking about here?

comments: author: Simon G_
body: Today I have more than 500 single user. Even if I group the users to create a single user by company, I will need around 250 users... It still too expensive :/


author: Alex Yasurek
body: Yea I was going to say that the only thing you can do to save money is make so that everyone at a company has to use the same user. Other than that there really is no way around it. If you want private spaces you need to have users in confluence. You may be able to do some kind of IP block or allowing certain IPs to access a specific page/space but that's a lot of work and could cause issues.


Tags: confluence-administration

licence
Order that comments appear
Asked by Brian S:

Is there any way to change the order in which comments appear on a confluence page? Newer comments at the top of the page would be incredibly more helpful... Could not find any guidance here: <https://confluence.atlassian.com/display/CONF50/Commenting+on+pages+and+blog+posts>


Answers:
author: Raju Adluru
body: Brian, Check this link, might help you.

<https://answers.atlassian.com/questions/28999>


author: Jobin Kuruvilla [Adaptavist]
body: Check out the javascript hacks on this question: <https://answers.atlassian.com/questions/28999>
How to relink confluence external links to attachments bulk?
Asked by kyrai ktrai:

Well got a page with   
Document number one (http://some.site.com/doc1.doc)  
need to change it to  
Document number one (http://myattlassian.server.com/confluence/attachment/doc1.doc)   

I've got over 1000 links on one page and even more on some other pages, page customisation matters, so i can't just sublime edit html, or use show attachments plugin (all link descriptions will be lost in that case)

All attachments was downloaded to related confluence page


Answers:
author: Milo Test
body: The only thing I can think of trying would be to export the page as Word, find/replace the location bits for the links, then import the Word doc and see if the hyperlinks get linked correctly.


Tags: confluence-administration
User / User Group with only read-only permission to 1 space
Asked by Michael Haley:

Hoping to grant a few users (potentially a group if it makes sense) ONLY view-only access to ONLY 1 space.

This is for clients / external parties. Info in this space is semi-sensitive, making this space anonymous access won't work.

I've created a group with View Only access to just this one space . . . but account isn't able to use confluence at all unless they have Application Access to Confluence / are in "confluence-users" group . . . which gives them access to all the other spaces as well.

Tks


Answers:
author: Michael Haley
body: Thanks Milo + Nic!


Tags: cloud

confluence-cloud
Confluence labels work but don't work
Asked by codemaestro:

On 5.2.5 now, upgrading to 5.8.5 soon-ly.

1) We attach labels to our content, as we are planning to generate lists of related content dynamically. The **Content Label List** macro shows the labels in use. When I click most labels, a page opens with the list of pages with those labels attached. However, certain labels open a labeled content page (*<https://docs.bmc.com/docs/label/SPACEKEY/labelexample>* ) with the error "There are no pages at the moment."

Why would the **Content Label List** macro identify labels in use, but the system not find the pages with those labels attached?

2) Is there some kind of time delay between when labels are added and when they can be used? I find other problems with one specific page that doesn't appear on **Content by Label** lists, regardless of how loosely set the label selection is. It also doesn't show up in the labeled content page (*<https://docs.bmc.com/docs/label/SPACEKEY/labelexample>* ) either*.*

Hope to find some clear answers about how to use labels because it's been very time-confusing.

Edit: I found <https://answers.atlassian.com/questions/14188583> is still unanswered, too.


Answers:
author: codemaestro
body: Seems I needed to wait for the index to be rebuilt. I just didn't understand why the **Content Label List** macro would show labels for content that it couldn't locate. That's buggy.
unable to login with googl
Asked by Neil Gauld:

Hi, I am unable to login and keep getting this message (see attached) I have logged out of all Atlassian instances and all desktops and laptops but still keep getting this message.

Anyone else had this and how do you solve? I am main administrator.


Answers:
author: Paula Silveira
body: Hi Neil,

Do you have JIRA?

I recommend you to redo the connection between Atlassian and Google (by disabling and enabling it). You can refer to [Set up Google Apps for your site](https://confluence.atlassian.com/display/Cloud/Set+up+Google+Apps+for+your+site) for further information.

Thanks and regards,  
Paula Silveira


Tags: cloud

confluence-cloud
Adaptavist Community Forums
Asked by Brett Powell:

Will not enable on our confluence wiki, please help!


Answers:
author: Monika Turska [Adaptavist]
body: @Brett Powell, get in touch with Adaptavist Product Support team with the details such as:

* the log file (mentioned by @Nic Brough \[Adaptavist\]),
* your Confluence (standalone or DC?), UPM (and/or PLM) and Community Forums versions,
* database name and version

and our Support Team will investigate the issue. Contact details and more about Adaptavist Support SLAs here: <http://www.adaptavist.com/w/about/adaptavist-product-support-sla/> Hope that helps!

comments: author: Nic Brough -Adaptavist-
body: Some of the errors thrown into logs can be surprisingly clear, which is why I say read them first. Of course you should reach for support if the log doesn't provide any clues.


author: Brett Powell
body: Thanks @Monika Turska \[Adaptavist\] and @Nic Brough \[Adaptavist\] we did update to the new version today which seems to be the issue, but Confluence says it's compatible... I sent the following to Adaptivist: We upgraded today to version 2.3.1 of Community Forums (from version 2.1.6) on our confluence wiki and the plugin will not enable and is not working on any of our wiki pages displaying "unknown macro - rest forum." we have tried uninstalling and reinstalling, license is up to date. We run Confluence on our own servers, the rest of the wiki works fine. Please assist or help us trouble shoot


author: Nic Brough -Adaptavist-
body: I'll let the support team take over :-)


author: Nic Brough -Adaptavist-
body: What does the log file say when you try to install or enable it?

comments: author: Brett Powell
body: How do i find the log? Sorry, our technical expert has left the company and we are still catching up...


author: Brett Powell
body: Hi, I found the logs... looks like we had version 2.1.6 and it was updated by one of my staff to 2.3.1


Tags: addon-com.adaptavist.confluence.forums

forum
Using a GeoTrust wildcard cert when the CSR/private key originated elsewhere?
Asked by nelson_d:

I've been using a self-signed cert in our Confluence install, but we recently got a wildcard cert for our org and I want to use that instead.

I've see the [GeoTrust instructions](https://www.geocerts.com/install/tomcat) but they say you have to use the same keystore used to create your CSR and private key. That's not the case here since it's a generic wildcard cert that originated on another system.

I've tried various sets of generic instructions for importing private keys to a keystore but no success yet.

I was hoping someone else has done this and has some tips or a link to instructions that actually worked for you.

Thanks!

PS: I doubt it matters but our Confluence install is running on CentOS 7.


Answers:
author: Daniel Eads {unmonitored account}
body: If possible, I would highly recommend running Confluence behind a reverse proxy like Apache or nginx. My organization is using nginx (installed directly from the nginx repo as we are on CentOS 6), but as you're on CentOS 7 you could make use of Apache 2.4 if you wanted. SSL termination is much much easier in Apache or nginx than using the Java tools.

Here's documentation for Apache:

<https://confluence.atlassian.com/display/DOC/Running+Confluence+behind+Apache>

The tricky thing is that your connector needs to be updated correctly so that Tomcat writes correct URLs for the reverse proxy. Here's my connector for reference - really the important pieces are **proxyName** which needs to match the URL you're using, and **port** up at the top where nginx or Apache should be proxying traffic:

```
&lt;Connector port="8090" connectionTimeout="20000" redirectPort="8443"                maxThreads="200" minSpareThreads="10"                enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"                protocol="HTTP/1.1"                scheme="https"                proxyName="wiki.domain.com"                proxyPort="443"/&gt;
```

comments: author: nelson_d
body: Thanks, I am much more familiar with Apache config than this Tomcat/Java stuff so that looks doable. I'll give it a shot later today and let you know how it goes.


author: nelson_d
body: Daniel, this worked out just fine. I removed the SSL config from Confluence itself, re-enabled port 8090, firewalled that away from everyone but the loopback interface, and then set up the Apache proxy to respond on port 8443 instead. It took a little time to get just the right combination of settings but it did work and all appears well so far! \*knock on wood\* Thank you!


author: nelson_d
body: Exactly... (and technically it's already running https, I just want to use our 'real' cert which was already created outside of the local keystore.


author: Daniel Eads {unmonitored account}
body: Is the reason behind importing the certificate so you can run Confluence on HTTPS?


Tags: confluence-administration
Implementing a timetable in Confluence
Asked by Thomas Schlegel:

Hi,

I was asked, whether the following is possible with Confluence:

we have about 60 trainees in our company. There is a central excel sheet which shows, who is when in which department: One row per trainee, each column represents a day, the cell itself shows a shortcut for the department and for a clearer view, it is colored, each department has its own color.

We need some kind of time planner application, where we can add the above information and where we can do the following:

* each trainee should look at his own timetable (and only his own)
* create a view for each department (e.g. which trainees are the next months in department a)

Do you know a plugin that could help us doing that with Confluence? I've already tried Team Calendar, but did not find a way to integrate 60 trainees with their individual calendars in one, so that it is still clearly represented.

Thank you

Thomas


Answers:
author: Darren Pegg
body: Do you use JIRA? TEMPO might be able to help, you can plan, and then log time against these planned entries. Each JIRA issue could pesent a day. Parent type "training" using subtasks to represent days and then this is owned by the user. Then configure teams to show everyone within a gadget on a JIRA dashboard. I'm pretty sure the xml url can also be added to confluence to so these can be added to a page..

comments: author: Thomas Schlegel
body: Hi Darren,thank you, I will try it. Do you mean the TEMPO Timesheets Plugin?Thomas


author: Darren Pegg
body: Hi Thomas,yeah; <https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin>Just be sure to enable "User can Plan Time" \& "Time Planning" in the global configuration section of Tempo.


Tags: confluence-administration
Restrict who can view comments
Asked by Bob Heckmann:

I'm a Confluence Cloud user. Wondering if it's possible to restrict view privileges on comments. In other words, can I put comments on pages that are essentially my personal notes for that page and restrict other visitors from seeing them?

Thanks,

Bob


Answers:
author: Milo Test
body: I should clarify that the Project Documentation Macros by smartics contains a macro that hides text in a page from those with only view rights, and has nothing to do with the comments.

If this functionality is workable, I would contact smartics about the feasibility of a cloud version.

It would also seem that someone smarter than me should be able to come up with a user macro that does the same thing; a jscript that evaluates a user's permissions and displays the enclosed text or not.


author: Bob Heckmann
body: Additional question Milo. What is the process to "hide" a comment? I don't see how to do it in the UI.

Thanks again,

Bob


author: Bob Heckmann
body: Thanks for the response Milo. Unfortunately, that won't work for my use case. I need to restrict comments view to the creating user only. Any idea if the macro that works for server will be made available for cloud?


author: Milo Test
body: There is a free macro for server that does this. For cloud, you could "hide" the comment so that it can only be seen in edit mode, that is, by someone with write permissions.


Tags: cloud

confluence-cloud
Security of our data on a cloud version of an Atlassian product
Asked by pedro:

We have been using the installed instance versions of Fisheye, Crucible, Confluence and JIRA and we currently use the cloud version of HipChat. We are considering moving our JIRA and Confluence to the cloud versions but we have questions about the security of our data.

In HipChat I am aware that all of our conversations are encrypted, not even one of our own admins can look at a conversation unless he/she is in the list of participants for that conversation, which is awesome.

Is our Fisheye and Crucible data encrypted so it cannot be accessed by Atlassian or external parties? Or is this something we will have to enforce with some kind of plugin? I want to be able to tell my customers that while we are using a third party service to hold some of their data, we are the only ones with access to it.


Answers:
author: Paulo Junior
body: Hi Pedro,

All the information about Security on Cloud instances can be found on the following links:

<https://www.atlassian.com/security/security-faq>

<https://www.atlassian.com/cloud/security>

<https://confluence.atlassian.com/display/Cloud/Data+storage+FAQ#DatastorageFAQ-Whatsecurityproceduresareinplacetoprotectmydata>

Cheers


author: pedro
body: Thank you so much Paulo!


Tags: cloud

confluence-cloud