youngmon/atlassian-qna huggingface dataset:
Confluence cloud site import fails
Asked by Benjamin Bateman:

Hello everyone,

I've been trying to test our backups for Confluence on a test site but have been running into problems. Namely, after a successful upload of a full-site export from our production site, the import fails at 0% after a long time, with no helpful error message. The test instance is a free site, and our production instance uses standard pricing.

Most posts tell me to check the size of the XML file in the zipped export data, but there is no XML file in the full site export, only when individual spaces are exported do we get an XML file.

If anyone could help me figure out what's going wrong here, that would be a great help.

Thanks!


Answers:
author: Kristian Klima
body: Hi [@Benjamin Bateman](/t5/user/viewprofilepage/user-id/5571221) and welcome to the community.

Site backup contains data that are not compatible with Free Confluence - permissions, for example.

<https://support.atlassian.com/organization-administration/docs/what-data-is-backed-up-and-restored/>

Other than that:

<https://support.atlassian.com/organization-administration/docs/backup-and-restore-limitations/>

I think importing individual spaces would work better.

comments: author: Benjamin Bateman
body: Thanks for the heads up, I think that probably is the case then. I'll see if we can get a second standard-tier site up and running so we can test the import.


author: John Funk
body: Hi Benjamin - Welcome to the Atlassian Community!

Just checking to be sure, but both sites are Cloud?


author: Guanglin Zhang _XDevPod_
body: This may be a matter of small probability. I would recommend [asking Atlassian Support](https://support.atlassian.com/contact/).

Atlassian support team might be able to get more comprehensive information to deal with the problem, whereas it's hard for users in the community to deduce what problem you're having.


Tags: cloud

confluence-cloud
When I write on Confluence the apostrophe character is changed authomatically
Asked by Joan Andreu Juan Torrens:

Facts:

* I use Google Chrome.
* I write in Catalan.

So, when I write on Confluence the apostrophe character is changed automatically.

When originally I press the apostrophe button the character written is: '

But when I add more letters it turns to: ? which is then marked as wrong by the Google Spelling tool.

Then I have to change one by one all the apostrophes, which is pretty annoying.

Is there a way to configure Confluence not to make this change automatically?

![apostrof.png](/t5/image/serverpage/image-id/342434i77BF29F01B6532AA/image-size/large?v=v2&px=999 "apostrof.png")


Answers:
author: John Funk
body: Definitely interesting. I think you will need to open a support ticket with Atlassian for this one to find out what is going on.

<https://support.atlassian.com/contact/#/>

comments: author: Joan Andreu Juan Torrens
body: Done:

<https://support.atlassian.com/requests/JST-1032216/>

I'll tell here what they say.

Thanks John.


author: Joan Andreu Juan Torrens
body: Hi John,

Atlassian is still working on this but it seems this behaviour does not happen with the old Legacy editor.

I'll keep you posted.


author: Jack Brickey
body: Interesting. What happens with other browsers?

comments: author: Joan Andreu Juan Torrens
body: Hi Jack,

I does not happen with Firefox.

But, strangely, it does not happen also with Chrome with other sites as Google Drive or GMail....

Images of GMail and Docs using Chrome attached:![docs.png](https://community.atlassian.com/t5/image/serverpage/image-id/342627i27570CE40EB8D218/image-size/large?v=v2&px=999 "docs.png")![gmail.png](https://community.atlassian.com/t5/image/serverpage/image-id/342628i00E4878B4BE394AE/image-size/large?v=v2&px=999 "gmail.png")


author: Joan Andreu Juan Torrens
body: Me again.

It also happens in Jira:

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/342629iD230EE7AC64F984A/image-size/large?v=v2&px=999 "jira.png")


author: Jack Brickey
body: I have to imagine it is the/a grammar checker in Chrome. I wonder if you might be using an extension. If I get a moment today I will check how my chrome behaves.


author: Joan Andreu Juan Torrens
body: Hi Jack.

No, I don't use any extension for spelling. Just the default Chrome tool.


author: Jack Brickey
body: Behaves the same for me but not detecting spelling errors.


author: Joan Andreu Juan Torrens
body: Thank you Jack. Have you noticed that other apps does not change the apostrophe? Like Gmail for example?


author: Jack Brickey
body: I have not observed TBH. I have to wonder if it comes down to the font. Some fonts seem to stick with the straight apostrophe while others use the curly or slanted. The straight is typically best suited for coding scenarios while more formal writing favors the curly/slanted variety. I am unsure of the font used in Confluence but it would be interesting to try different fonts in a word processing app to check the theory.


Tags: cloud

confluence-app

confluence-cloud
Unable to install STAGIL
Asked by Lea Beckmann:

Hey there,

I'm facing a problem:

Unable to install STAGIL Navigation for Confluence - Menus, Themes and Search {#toc-hId--349584238}
---------------------------------------------------------------------------------------------------

Please reconfirm your payment details and license status, and try again to install the app.  
We already used it in our Sandbox, today we wanted to change our navigation to STAGIL and now I'm unable to add it - does anyone know what to do?  
Thanks a lot in advance!


Answers:
author: Barbara Szczesniak
body: [@Lea Beckmann](/t5/user/viewprofilepage/user-id/4623366) Did you install the trial version of the app in your Sandbox and not provide payment details for when the trial expired? The message seems to indicate that your license has expired. If your sandbox is in a different cloud instance than the site you want to use the app in, this might also affect licensing of the app (I'm not an expert).

Information on how to contact the developer of the app is available on the Support tab for the app in the marketplace: [https://marketplace.atlassian.com/apps/1218995/stagil-navigation-for-confluence-menus-themes-and-search?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1218995/stagil-navigation-for-confluence-menus-themes-and-search?hosting=cloud&tab=support)

They should be able to assist you with licensing questions.


Tags: cloud

confluence-cloud

stagil
Is there any possible way to get external data for confluence 'data center'?
Asked by jeoj:

Hi!

I'm currently working on developing a new employee page and need to retrieve information from an external data source (REST API). I couldn't find a way to do this. I found a plugin [External Data for Confluence](https://marketplace.atlassian.com/apps/1221733/external-data-for-confluence?tab=overview&hosting=cloud) , but unfortunately, it only supports cloud hosting, and I'm using a data center.


Answers:
author: Robert Reiner _smartics_
body: I assume you are looking for third-party apps and not planning to write your own app?  

I have not used it myself recently, but PocketQuery - SQL \& REST for Confluence ([https://marketplace.atlassian.com/apps/1211199/pocketquery-sql-rest-for-confluence](https://marketplace.atlassian.com/apps/1211199/pocketquery-sql-rest-for-confluence?tab=overview&hosting=datacenter) ) seems to allow queries via REST.


Tags: confluence-cloud

confluence-data-center

confluence-server

data-center

server
How to change Confluence instance and/or templates from German to English
Asked by Verena Kunz-Gehrmann:

Hello,

I'm a trial user and have just created a Confluence instance. As my computer and browser settings are in German, Confluence chose German as language.

I have tried to set my browser language to English, and also changed the global language to English. I have logged out and in to my account and restarted the browser as well.

Nothing changes. Is there a way to get at least English templates instead of German ones?

Thank you for your support!

Verena


Answers:
author: Henning Stoll
body: Hi Verena,

clicking your profile -\> picture in the top right corner -\> personal settings -\> change language by clicking on the link to the personal preference site where you now select english this should set your personal settings to english too.

Now your templates should automatically start in the english language if not feel free to get back to me.

Best regards

Henning Stoll

comments: author: Verena Kunz-Gehrmann
body: Hi Henning,

Thank you very much for your swift reply. That actually worked!

Have a great day.

Best regards

Verena


author: Henning Stoll
body: Gerne :)


author: Lucas_DevSamurai_
body: Hi [@Verena Kunz-Gehrmann](/t5/user/viewprofilepage/user-id/5571231), welcome to the community.

Regarding to your situation, you have to change the preferred language setting in your **Atlassian account**.

First, click your avatar icon and choose ***Manage Account***.

![manage account.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342417i6A9DB1C803EACBE0/image-dimensions/435x514?v=v2 "manage account.jpg")

Then, go to ***Account preferences***.

![Account preferences (1).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342419i56AE4E5890D72F43/image-dimensions/463x180?v=v2 "Account preferences (1).jpg")

Now you can change the language you want to use in Confluence (and everywhere else in Atlassian)

![Language.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342420i931168EC5EC46B6F/image-size/large?v=v2&px=999 "Language.jpg")

Hope it helps.

comments: author: Verena Kunz-Gehrmann
body: Thank you very much for the help.


author: Valeriia_Havrylenko_SaaSJet
body: Hi [@Verena Kunz-Gehrmann](/t5/user/viewprofilepage/user-id/5571231)   

That's in the settings: Click your profile -\> Settings (top right corner)   
(or go to /wiki/users/viewmysettings.action).

Those settings are specific to Confluence.  

Hope this helps!

comments: author: Verena Kunz-Gehrmann
body: Thank you!


Tags: cloud

confluence-cloud

language
I cant see the publish button on the page while editing
Asked by LakshmiS:

I am using Confluence (trial version) and I can't see the publish button on the page. This is what I see in edit mode.

I am both owner and creator of this page.

I tried it on both Firefox and IE

When I first created the page, I saw the publish button but after subsequent edits I am only seeing this.

Please advise.

Thanks

Lakshmi

![x.png](/t5/image/serverpage/image-id/342381iA78F9475A517B92B/image-size/large?v=v2&px=999 "x.png")


Answers:
author: Henning Stoll
body: You need to use the update button since this is an update to the page and not a new page that would be publish

comments: author: LakshmiS
body: Thanks Henning for the explanation


author: Kristian Klima
body: HI [@LakshmiS](/t5/user/viewprofilepage/user-id/664818) - once you Publish a new page, the Publish button changes to Update. It does the same thing.

If you click the arrow next to the Update button, you'll see more interesting options.

comments: author: LakshmiS
body: Thanks Kristian for the quick response!


Tags: cloud

confluence-cloud
Can't edit bar in roadmap
Asked by ?? ?:

No matter how I click the bar in roadmap, it won't response to allow me to modify it.


Answers:
author: John Funk
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/5570980) - Welcome to the Atlassian Community!

Are you trying to do that in Confluence or in Jira?

comments: author: ?? ?
body: In Confluence


author: John Funk
body: Can you include a screenshot?

And you followed this?

<https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-timeline-macro/>


author: ?? ?
body: ![????_20240819134735.png](https://community.atlassian.com/t5/image/serverpage/image-id/342372i0BA13F7A4AF7E2DF/image-size/large?v=v2&px=999 "????_20240819134735.png")I tried to create a team space and try to edit roadmap available in template.


author: ?? ?
body: I see response ofter clicking lane like this.![????_20240819135029.png](https://community.atlassian.com/t5/image/serverpage/image-id/342373i53BB09428E9A18B5/image-size/large?v=v2&px=999 "????_20240819135029.png")


author: John Funk
body: Actually, not seeing anywhere that you can modify the timeline in Confluence using the macro. You will need to modify it in Jira and the change should be reflected in Confluence.


author: ?? ?
body: Thanks for your sincerely reply, I will try jira.


author: John Funk
body: You are welcome and good luck!


Tags: cloud

confluenc

confluence-cloud
Users unable to view space
Asked by sharif_in10se_com_au:

Hey team,   

We are using the free version of confluence. We have exported a space from our other confluence instance, and imported into our new confluence instance. Both are the free version.   

The user that imported the space can see the space. All over users cant see the space. Ive tried assigning different groups to other users such as org admin, and all of the other admin groups, however they still cant see the space.

Within space settings, i dont see any restrictions (I dont think you can restrict pages on the free tier). Im not too sure how to solve this issue.


Answers:
author: Kristian Klima
body: Hi [@sharif_in10se_com_au](/t5/user/viewprofilepage/user-id/5570881)

Confluence Free comes with limited permissions options so, as [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) stated, all your users need to have an actual user seat on both Confluences.

You don't mention whether those Confluences are within the same Atlassian Org.

If moving / copying / updating spaces between multiple Confluences is something that you do on regular basis, it's worth checking [Space Sync for Confluence](https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-copy-publish-pages-over-sites?tab=pricing&hosting=cloud) by Ricksoft. It's free for up to 10 users and does exactly what it says - syncs pages, spaces among multiple spaces every which way.

It will help you with your user issues as the app syncs content not the permissions.


author: Brant Schroeder
body: [@sharif_in10se_com_au](/t5/user/viewprofilepage/user-id/5570881) Welcome to the Atlassian community

You will need to change and make sure the the users have an actual license on your cloud instance. You can check that here:

* <https://support.atlassian.com/user-management/resources/>
* <https://support.atlassian.com/user-management/docs/invite-a-user/>

If they were imported and only have an account on the Confluence instance and are not provisioned access at the Org they will not be able to access Confluence.


Tags: cloud

confluence-cloud
How to change my company address so my invoice is correct?
Asked by Stephanie Case:

Can anyone please tell me how to update my company address (physical, ie mailing) -I keep getting an error message, and get no response from support. Have logged two tickets!

Trying to get my annual invoice and the address is incorrect and cannot pay it with the incorrect address!

thanks!

Stephanie


Answers:
author: Ang?lica Luz
body: Hi Stephanie,

Thanks for reaching out to Atlassian Community!  
I've checked the ticket and we are already working on it. As it's necessary to check personal information to help you update your company address, the best option, in this case, is to continue working on the ticket because only us from Atlassian and you will have access to that information and also through the ticket, we can give you more detailed information.  
I talked to the person responsible for the ticket and she will answer you as soon as possible.

Regards,  
Ang?lica

comments: author: Stephanie Case
body: Thank you for the reply. I did receive a response but what we were instructed to do just delivers an error that says "something went wrong, please try again later". We opened a ticket last week and were told Atlassian couldn't duplicate the issue but no resolution.


Tags: account

atl-ca

cloud
Did Atlassian delete the product access counter screen ?!
Asked by Qu3ntin:

Hey

Since recently we had a screen with product access counter in the product access tab.

That was a very useful screen to have the exact number of user for each product. Plus a quick way to look for account with product access (addon included) and revoke access directly in the list.

Now we have only the configuration screen for product access (there is improvement here by the way).

We can still use user search (but still no users counter...), however we have lost 2 features :

* Counter for each product
* Shortcut to revoke specific access directly in the users list

Was I the only one to use those features ?


Answers:
author: Daniel Eads
body: Hey Quentin,

Our teams are constantly working to optimize the UI experience in our Cloud products. I think some of what you may be after is in the **Manage subscriptions** page in Site Administration.

You can get there either through the UI:

![](https://confluence.atlassian.com/cloud/files/744721579/952628924/1/1529981268461/nineDot.png) \> **Site administration** \> **Billing** \> **Manage subscriptions**

or by URL:

\<yourinstance\>.atlassian.net/admin/billing/applications

This page contains counts for your active subscriptions:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/45919i27B9872FD6517471/image-dimensions/513x229?v=v2 "image.png")

The Manage users button takes you to the user list to modify who has application access, although this has been a bit of a mixed bag lately as the UI experience has been changing. My advise for user management would be to use well-defined *groups* for application access, then adding/removing people from the groups as needed.

Cheers,  
Daniel


Tags: account

administration

atl-cloudmisc

cloud
3. Is it concurrent 50 license or only 50 fixed user license. We can create (say) 100 users but only
Asked by Shree Vidhya:

If we buy for 50 license, can we create 100 users and use 50 user at a time...


Answers:
author: Brant Schroeder
body: It is a fixed user licenses. Only 50 users can have licenses and access your applications. If a user leaves your company or you would like to reassign the license to a new user do to job change,etc. you can do that.


Tags: account

atl-ca

atlassian-support
I NEED TO CHANGE THE VAT IN MY INVOICE
Asked by MARIA:

I NEED TO CHANGE THE VAT IN MY INVOICE , I HAVE MADE A MISTAKE.

I DON'T NEED TO PAY THE TAXES IN MY INVOICE. HOW I CAN DO IT, FOR PAY WITHOUT TAXES??


Answers:
author: Nic Brough -Adaptavist-
body: Please STOP SHOUTING.

To change the tax status on a Cloud invoice, go to your my.atlassian.com account and find the invoice that needs changing, then contact billing support by following the questions to get to the right team on <https://support.atlassian.com/contact>

comments: author: MARIA
body: Sorry for shout!!


author: RR-Admin
body: Where can you set the company VAT number for Atlassian billing?


author: RR-Admin
body: You can now change it directly on this page:  
<https://my.atlassian.com/details/edit>

Its the last field at the bottom

comments: author: Victoria Mikoda
body: if I didn't have this link, how would have I found it? there's literally no way to raise a ticket to the billing team re: tax id. In fact even logging a general ticket is close to impossible. Do you have product designers at Atlassian?


author: RR-Admin
body: Same problem here.


Tags: atl-ca
Credit card charged, and yet I receive an email to update credit card details
Asked by Reebs:

Hi team,

I received an email yesterday evening asking to update payment details since a transaction cannot be processed. However the money has gone from the account. can you check and see what the issue could be?

Thanks,

Reeba


Answers:
author: Pitcha
body: Hi Reebs,

I'm having this issue too. I contact support and they said it declined but I check with my credit card bank, and they said everything seems ok except Atlassian didn't process the amount.

Would you mind sharing me your cause issue? I might have the same case.


author: Nic Brough -Adaptavist-
body: We're just end-users of the software here, we can't help you with your billing I'm afraid.

You'll need to raise it with billing/accounts - start at <https://support.atlassian.com/contact>

comments: author: Reebs
body: Thanks. Clicked on the wrong link previously!


Tags: account

cloud
How to change the name that's displayed for me in the Atlassian Community?
Asked by Austin:

Hi. I just signed up, made a post, and then realized I want my name displayed differently. I edited my profile and changed both my FullName and my Nickname. But the name displayed (on my post) doesn't reflect that change.

How can I change the name that's displayed for me in my Atlassian Community posts?

Thanks.

(FYI, I first tried searching this Feedback forum, to see if this question has already been asked. But on multiple attempts in the last half-hour or so, the search box gave error 7003B58D.)


Answers:
author: Alexey Matveev
body: Hello,

My changes were visible on the next day, after I made changes to my name.


Tags: feedback
Delete account
Asked by LYE Bernard:

Hello,

I want to be able to delete my entire account, so that i can re-use my email address ton another account late.

Thank's


Answers:
author: Charly [DEISER]
body: Hi [@LYE Bernard](/t5/user/viewprofilepage/user-id/2574700)

Here is the info to delete your cloud account: <https://confluence.atlassian.com/cloud/cancellations-873871347.html>

Hope this helps!


author: Shannon S
body: Bernard,

There's no need to delete your Cloud account in order to use it with another account. Is there some kind of issue you're having right now that we could help you with?

Regards,

Shannon


Tags: atl-cloudmisc

cloud
Unable to log in to Atlassian account using Chrome, Ubuntu16
Asked by Subramaniam Srinivasan:

Unable to log in to Atlassian account using Chrome, Ubuntu16.

Getting 403 Errors.

29022131.atlassian.net

Something has gone wrong

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):


Answers:
author: M Amine
body: Hi,

have you tried using another browser? another computer/OS?


Tags: cloud
Is there a way to change the billing date?
Asked by Mike Meehan:

I'd like to change the billing date on my Atlassian payments to the start of the month to match a number of similar expenses.  

How do I set that up?


Answers:
author: Max Foerster - K15t
body: Hi Mike,

simple question to ask, but have you contacted Atlassian support already to ask for a possible solution to change that? <https://support.atlassian.com/contact/#/>

Best, Max

comments: author: Shannon S
body: Mike,

As Max mentioned, it's best to reach out to our Advocates directly. You can do so using the above link!

Let us know if you have any trouble doing that.

Shannon


author: Mike Meehan
body: Hi Shannon,

The only problem remaining is that the Advocates advised I need to delete and recreate the account to change the billing date.

<br />

Changing your billing date isn't possible.


author: Shannon S
body: Hi Mike,

Thank you for confirming with us the resolution to the issue. I'm sorry to hear they weren't able to give you the answer you might have expected.

Take care, and have a pleasant weekend.

Shannon


Tags: atl-ca

billing

cloud