youngmon/atlassian-qna huggingface dataset:
Some Done tickets do not disappear after sprint ends in multiproject board
Asked by Iana:

Hi,

I have 2 projects: project A and project B. I also have 2 boards related to the projects : Board 1 and board 2.

Board 1 contains ONLY project A tickets. Board 2 contains project B tickets and some project A tickets (depending on the value of a custom field). I include some project A tickets in the sprint of board 2. The problem is that project A tickets do not disappear from the sprint backlog when they are done. They just remain in the done column in subsequest sprints. Project B tickets done tickets do disappear once the sprint is over.

Tickets from both projects have different Done statuses, but both are mapped in the column most to the right on the board 2 status mapping configuration.

Any ideas on why this might be happening and how to fix it?

![Capture d'?cran 2024-07-05 110910.png](/t5/image/serverpage/image-id/333664iAE3F5CD1EBD9BC67/image-size/large?v=v2&px=999 "Capture d'?cran 2024-07-05 110910.png")


Answers:
author: Lisa Forstberg
body: Hi there,

Check the workflow of the issues. We want the resolution field to be set in the step to the last status, rigthmost column.

can you show us an example ticket that is still in the backlog? What issue type is

br

Lisa

comments: author: Iana
body: Hi [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) ,

I can confirm that is already the case. The resolution is set in the transition to Done /Termin? for both prejects' tickets.


author: Jovin
body: Hey [@Iana](/t5/user/viewprofilepage/user-id/4087588)

Have you checked that the issues from Project A are having their resolution set when they enter the Done column?

You can do this either via transition post-functions, automations or on a transition screen.

comments: author: Iana
body: Hi [@Jovin](/t5/user/viewprofilepage/user-id/5104734)

<br />

Yes, project A issues have their resolution set when they enter the Done status.


author: Jovin
body: Good to know - can you confirm the blow:

1. Is the board that's having issues a Sprint or Kanban?
2. Can you confirm in the settings of the board (via the Configure Board button) that either:
   1. The JQL query has "resolved \>= -7d" (as an example, don't show issues resolved more than a week ago)
   2. OR, that you have the setting at the bottom of the General page for Configure Board set to a value other than "Never mind, show all" (see picture below)

![Completed Issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/333678i186793CDE2B7BBCD/image-size/large?v=v2&px=999 "Completed Issues.png")


author: Iana
body: Hi again,

1. Both boards are Sprint boards. But board 1 doesn't create any sprints on its own. All its tasks are in the product backlog until they are moved into a board 2 sprint.

2. The filter doesn't contain anything regarding resolved date. Here's the filter : project = QSN OR project = DSN AND Equipe = "Equipe Support" ORDER BY Classement ASC

I don't have the completed issues part on my board configuration. Maybe it's exclusive to Kanban boards.


Tags: data-center

jira-data-center

jira-server
account recovery
Asked by Bella:

```
Hello.Tell me how to import boards from my account at **********.The account was disabled on 10/16/2023
```


Answers:
author: Sal
body: Hey [@Bella](/t5/user/viewprofilepage/user-id/5343148)! There are three ways you can import your data into Trello:

* Copying and pasting the content
* Using Trello's API
* Use a third-party Power-Up to import all your content from other sources to Trello.

You can read more about how to import your data to Trello here: <https://support.atlassian.com/trello/docs/importing-data-into-trello/>. I hope this information helps!
pas compatible sur toutes les tablettes
Asked by Andre Kielwasser:

Bonjours je ne peux pas installer Trello sur 2 tablettes diff?rentes, l? tablette est incompatible avec Trello


Answers:
author: Alex W
body: Hi [@Andre Kielwasser](/t5/user/viewprofilepage/user-id/5341126) - welcome to the Community!

Trello will only work on modern iPads and Android tablets. For iOS, for instance, the app requires version 15.0 or later.
Displaying the same card across more than one board
Asked by Katy Golder:

Hi,

Is it possible to display a single card across more than one board?

Ideally, the card would be created on Board A and also appear on Board B. When updates are made to the Board A card, the Board B card also updates/syncs.

Is this possible? Is a power-up needed to do it, or can it be done using Trello's existing features?

If it is possible, does it have to be driven one-way, i.e., must edits always be made on the Board A card for changes to appear on the Board B card? Or can it be two-way?

How would this work if I were to also implement Planyway?

Thanks.


Answers:
author: Mutya A
body: Hi Katy,   

We have a concept called mirroring cards or card syncing, but it cannot be a single card but a copy of different cards across the board.

While card syncing isn't a native feature of Trello, you can add a link to the original card (<https://support.atlassian.com/trello/docs/sharing-links-to-cards-boards-comments-and-actions/>) on the new card so that you can refer back to it easily. When you attach a link to a Trello card on another card, it will display a preview of that card, and will show which board and list it belongs to:

![](https://s3.amazonaws.com/helpscout.net/docs/assets/545804d8e4b09c5ca72525ce/images/603e84498502d1120e90cb40/file-y6Yq5QYOMr.png)

You can also click on the "Connect cards" link to make it a 2-way link, so that both cards link to each other. This doesn't sync any content automatically, though, so it's really a way to show relationships between cards, and make it easy to get from one to the other.

You could also set up a simple *one-way* sync using automation, which you can read more about here: <https://support.atlassian.com/trello/docs/synchronizing-cards/>

Beyond that, there are a few third-party Power-Ups that can help you keep cards in sync more automatically. You find those here: <https://trello.com/power-ups/search?q=mirror>

Please note, that the Power-Ups that integrate with third-party services are only connectors between those services, and in order to take advantage of these connectors, you'll need to have an account for the other service as well. Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate.

If you look up mirror cards in our community page, you can find similar posts like this one:

<https://community.atlassian.com/t5/Trello-questions/Syncing-Mirroring-Linking-cards-across-Worksp/qaq-p/1974215>

Hope this helps! Let us know if you have any other questions or concerns. Have a great day!

-----  
If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.
Can I open my email (outlook/gmail) program out of a Trello card?
Asked by Michelle Deisel:

Hello,

i am using the gmail add-in and I am wondering, if I can copy an Email out of my Gmail inbox or folder and link it.

meaning, when I am busy in the Trello Card - by clicking the mail, that my gmail program opens.

My challenge is, that I have tons of mails in my inbox and by sorting it into Trello, my gmail folder doesn't clean up. Therefore I a want to get into my Gmail - to the respective mail, by clicking on it in the Trello card.   

Thanks for feedback.


Answers:
author: Gaurav Kataria
body: Michelle, I would suggest that:

1. Copy the url for the specific email (i.e. the link that shows in the top of your browser bar, something like <https://mail.google.com/mail/u/0/#inbox/FMfcgzGwHLfLgvdsdsadasdsdadsdkpnGX> when you are viewing that specific email)

2. Paste that url in the description field of the Trello card

3. When you click that link on the Trello card, it will open Gmail in a new tab and show that specific email

I hope this helps.

comments: author: Michelle Deisel
body: Thank you very much! Good idea ??


author: Michelle Deisel
body: Thanks for the quick help! We will try this out.


author: Christl_Email for Trello
body: Hi [@Michelle Deisel](/t5/user/viewprofilepage/user-id/5342977)

Christl here from the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard) ?

I don't think you can do exactly what you are asking. But, what I've seen some of our users do, is use [filters in Gmail](https://help.sendboard.com/en/articles/6640215-forward-emails-from-gmail-to-trello) to manage their mailbox. For example, on your forwarding rule you can add specific filters like '*Mark as read* ' or label as '*Sent to Trello*'.

That way your mailbox stays organised, but you don't have to switch between platforms. You can just carry on with your work in Trello ?

Hope that helps give you some ideas to play around with!
Employee tracking
Asked by luiz_ernane_liberato:

```
I have two questions: a) Do you contribute to the list of all your tasks 
that are on different boards? b) Is there a way to manage employee productivity? 
For example, see the number of cards, number of tasks, indicators, among others...
```


Answers:
author: Oliver S
body: Hi Luiz, welcome to the community!

```
a) Do you contribute to the list of all your tasks that are on different boards?
```

Can you clarify what you mean by this? It is possible to work across different boards from your Trello account.

If you're wanting to see cards assigned to you across multiple boards, we have the <https://trello.com/my/cards> view which will show you a single view of these cards.

```
b) Is there a way to manage employee productivity? 
For example, see the number of cards, number of tasks, indicators, among others...
```

While out of the box Trello is not an employee tracking system per-say, you can definitely customise it to help with employee productivity. The first thing that came to mind here is our Dashcards Power-up, which allows you to create a separate card type that tracks the number of cards matching a particular filter: <https://support.atlassian.com/trello/docs/trello-dashcards/>. It's quite a visual way to track things. For example, you could have a Dashcard that shows the total number of cards on a board. Definitely check this out to see if it helps! :)
Improper automatic backup
Asked by SISTEMA E TI:

Hello community!

I have a question regarding the Trelo framework, which is creating a copy as an involuntary backup, I would like to know what causes this type of behavior

tks!


Answers:
author: carolyn french
body: Hi [@SISTEMA E TI](/t5/user/viewprofilepage/user-id/5342900) and welcome to the Community!

Can you elaborate more on what you mean by this in your question? Where are you seeing this come up? Any screenshots or more info you can provide to help others help you?
> the Trello framework, which is creating a copy as an involuntary backup

comments: author: SISTEMA E TI
body: Ola Carolyn!  

Todos os dias meu quadro cria um novo backup sozinho:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/286745i685EA82CC5871997/image-size/large?v=v2&px=999 "image.png")


author: carolyn french
body: Is your account using a paid power-up to do the back-ups?   
You can check here:
> Power-Ups are managed via [https://trello.com/power-ups/admin.](https://trello.com/power-ups/admin)
>
> You can use this page to create new Power-Ups and make changes to existing ones.


author: SISTEMA E TI
body: Nenhum power-up que estou utilizando est? relacionado a backup


author: carolyn french
body: Go ahead and contact the Power-Up vendor to get more help if it's not doing what you expected - I think that approach will get you the quickest answer.
How to make automation "anyone except @{creatorusername}" work? (Variables)
Asked by Franti?ek Matula:

Hey, everybody,

please help me with how to get this automation working:

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/286659i355AEF1D0BE041B8/image-size/large?v=v2&px=999 "2.png")

The automation will move my card even if cardcreator moves it, but that should be excluded by rule.

Is there something I'm missing that needs to be adjusted?

The whole final scheme will be this:

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/286660i7CA83763811CF547/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Nathan Smith
body: Hey [@Franti?ek Matula](/t5/user/viewprofilepage/user-id/5342766)

It looks like something might not be right here, I've passed the details of what you're trying to do onto our team so they can look into this and try to work on a fix. ?

Thanks for bringing this to our attention!

comments: author: Franti?ek Matula
body: Hi [@Nathan Smith](/t5/user/viewprofilepage/user-id/4510456) , thanks a lot!:)


author: Franti?ek Matula
body: Hi [@Nathan Smith](/t5/user/viewprofilepage/user-id/4510456) , was there any luck solving the issue? Thank you


author: Sal
body: Hi [@Franti?ek Matula](/t5/user/viewprofilepage/user-id/5342766)! Thanks for checking in. Our team is still investigating why the variable "creatorusername" isn't working on filters with Automation. We'll be sure to inform you here once we have a fix. We appreciate your understanding!


author: Franti?ek Matula
body: Hi [@Sal](/t5/user/viewprofilepage/user-id/4788952) , thank you for your answer:)
Automation between labels and custom fields
Asked by Goncalo Marques Morais:

Hi everyone,  

I'm trying to build an automation on Trello and I need some help, because I'm not seeing the options to achieve what I need.  

We've a board with lots of labels and custom fields. These custom fields for some reason, only allow us to select one - they're not multiple choice, we don't have the option, even though I've enterprise account.  

So, the idea is, when selecting a specific label, it would hide some custom fields (or only show the desired ones)  

How can we do this via butler/automation rules?  

Thank you  


Answers:
author: Nathan Smith
body: Hi [@Goncalo Marques Morais](/t5/user/viewprofilepage/user-id/5342684)

Right now we don't have a way to show/hide specific Custom Fields on specific cards, when you create a custom field it'll show on all the cards on that board.

Something you could try as an alternative would be to create a rule that when a specific label is added to a card, a comment is added to the card advising which of the Custom Fields are needing to be completed. ?

comments: author: Goncalo Marques Morais
body: Hi Nathan,  

Thank you for the response.  
The suggested workaround might be a good idea, but I'm thinking if that's not going to create a lot of "noise" and unnecessary info on the board/several cards?  

Thank you


author: Nathan Smith
body: Hi [@Goncalo Marques Morais](/t5/user/viewprofilepage/user-id/5342684)

It definitely could create extra notifications for people if they're a member of a card or watching a card when a comment's added to it.

You could try using the same rule but instead of adding a comment, maybe add a line to the cards description with the custom fields that are required that could be removed by the person who completes the custom fields. Is that something that would work?   
This way you wouldn't be adding any extra comments or fields to a card and it shouldn't create any notifications for anyone watching the card. ?

Or, automation can also send out emails, so if you didn't want this to show in Trello at all, you could change the rule so that when a label's added an email is sent out (either to specific email address or to board members) advising the custom fields need to be added. This would keep any extra info out of your board but it would create noise in an inbox so might not be a perfect solution.
How do I automate Tasks into backlog cards?
Asked by Jonathan Powell:

I have created projects and cant for the life of me work out how to make each task turn into a card with the tasks name in my backlog. Can someone please help me out?


Answers:
author: Beverley
body: Hi Jonathan - welcome to the community!  

Were you wanting to turn your checklist items into a new card?   
If so, an example of an automation rule you could create is:  

```
when an item is added to a checklist in a card assigned to me, create a new card with title "{checklistitemname}" in list "To Do"
```

We have a guide with more information about creating automations: <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/>

I hope that helps!
how can I go back to the monthly?
Asked by Noora Ahmed:

I choose the annually billing , and now I want to go back to the monthly billing before the end of the month :(?

how can I do it please I need an answer ASAP


Answers:
author: Dreamsuite Mike
body: If you are within the first 30 days of your Trello subscription, you can.

You will have to contact Trello using:

<https://trello.com/contact#/>

Select Billing when you fill out the form
My friend cannot login to his account
Asked by Zhaxylyk Sikhimbayev:

Hello,

My name is Zhaxylyk. Friend of mine from Russia cannot access his account. So he asked me to help him.

He has got lots of valuable information to him in Trello. However, he cannot access his account.

Could he have the access or if there would be no access, then, could you give him a one-day access/data back up so he can at least take the information out of the Trello?

His account: \*\*\*\*\*\*\*\*\*\*\*

I am enclosing the screenshot from Trello that he sent me.

With best regards,

Zhaxylyk.

![WhatsApp Image 2023-10-16 at 23.44.55.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/286553iC271D4369E7F8E31/image-size/large?v=v2&px=999 "WhatsApp Image 2023-10-16 at 23.44.55.jpeg")


Answers:
author: Sal
body: Hey [@Zhaxylyk Sikhimbayev](/t5/user/viewprofilepage/user-id/5342192)! If your friend is experiencing problems accessing his Atlassian account, they can contact us through this link: <https://support.atlassian.com/contact/#/>, and we'll be more than happy to help them. Also, I'm editing your post to remove their email address since we don't want personal information to be available on community posts. I appreciate your understanding.


Tags: russia-sanctions
Limit user permission / access to view cards they are included
Asked by Grupo Smart Leiloes:

my company intends to use trello as a CRM, where each card would be a unique customer (we may achieve dozens or hundreds of customers soon).

We intend to provide them access ONLY to their specific card (e.g. invited as viewer), because the cards will have customers sensitive information.

Is that possible?

We are looking for a solution using only one board.


Answers:
author: Dreamsuite Mike
body: Hi [@Grupo Smart Leiloes](/t5/user/viewprofilepage/user-id/5338702)

There are power-up options for sharing Trello data that you may use.

<https://trello.com/power-ups/646b9b8904edbcd77063d177/card-share-by-hipporello>

<https://trello.com/power-ups/60d93bb780ee244d5d2b1edd/external-share-tiny-power-ups-club>

comments: author: Grupo Smart Leiloes
body: Great Mike!! It may attend my needs! tks!


author: ?i?dem B?y?ka?ik
body: Hi [@Grupo Smart Leiloes](/t5/user/viewprofilepage/user-id/5338702),   
Cigdem from Hipporello here. We have a [Service Desk](https://www.hipporello.com/trello-power-ups/service-desk) and [Card Share Power-Up](https://www.hipporello.com/trello-power-ups/trello-card-share) that many Trello users with clients use - for different use cases and needs. Feel free to book a demo through our website to speed up the discovery and onboarding process if you wish.
Filter menu card count
Asked by Riley Grange:

New filter sorting update erased the ability to see how many cards are in each individual list. Is there a way to quickly find this info without having to go down your list and count each card?


Answers:
author: Dreamsuite Mike
body: Do you mean the fact that it only shows you how many are filtered?

![Screenshot 2023-10-17 154946.png](https://community.atlassian.com/t5/image/serverpage/image-id/286638i6C0877BD18563596/image-size/large?v=v2&px=999 "Screenshot 2023-10-17 154946.png")

As a work around, you can use the [List Limits Power-up](https://trello.com/power-ups/5c2462c384ab8949b1724a20/list-limits) to get a total of the entire list

comments: author: Riley Grange
body: Yes, that is correct.

Thank you for your suggestion. That is helpful!
Can I include non-team suppliers on cards?
Asked by Wander Luiz Pio de Sena:

```
?
```

I would like to send task cards to non-team members, but with the possibility of automated feedback in Trello


Answers:
author: Oliver S
body: Hi Wander, welcome to the community! :)

Sounds like you're wanting to invite people to boards / cards if they're not a member of the Workspace?

You could add the users as guests to the board, although they would be able to see all the cards on the board: <https://support.atlassian.com/trello/docs/board-guests/>

At the current time, per card sharing isn't available natively in Trello. There is a feature request for this, and I've linked your post to this thread.

There are some third-party Power-ups that allow for per card sharing:

* <https://trello.com/power-ups/60d93bb780ee244d5d2b1edd/external-share-tiny-power-ups-club>

* <https://trello.com/power-ups/646b9b8904edbcd77063d177/card-share-by-hipporello>

Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).
Move card to previous list
Asked by stev heinert:

Hi,

I would like to create an automation. All cards relevant to the meeting are packed into the "Meeting Agenda" list. After the card is discussed in the meeting, the card should be moved from the meeting agenda back to the list it originally came from. So I would need some variable to move the card back to the list it was last in.

Anybody got some ideas?


Answers:
author: Dreamsuite Mike
body: Hi [@stev heinert](/t5/user/viewprofilepage/user-id/5341719)

To answer directly your question, you can have an automation that when a card is moved into the list "Meeting Agenda", store the previous list name as a custom field

The automations will read like this:

Automation 1

when a card is moved into list "Meeting Agenda", set the custom field "Previous List" to {triggercardpreviouslistname}

Automation 2 - Board button

move each card in list "Meeting Agenda" with the custom field "Previous List" set to list "{{%Previous List}}

comments: author: stev heinert
body: Thanks, that solved my problem!!!
Trello notification
Asked by Mike Donnarumma:

Hi to all,

is it possible, in Trello, to choose to send a notification or not after card modification?

I made elementary modifications and I don't want, every time, to disturb watchers...

Many thanks for considering my request.


Answers:
author: Christl_Email for Trello
body: Hi [@Mike Donnarumma](/t5/user/viewprofilepage/user-id/3550044)?

Christl here from the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard). Welcome to the community!

Unfortunately no, you won't be able to choose whether someone else gets a notification or not. Each member will need to manage their own notification preferences.

This article covers the various types of notifications which might be useful to share with your team so they can manage their settings accordingly: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

Hope that helps!
Salve. Come faccio ad aggiungere un nuovo utente PREMIUM integrando quindi il mio contratto?
Asked by lucrezia Manosperta:

Ho fatto un abbonamento premium per 2 utenti e vorrei aggiungerne un terzo con le stesse possibilit? di azione e controllo.

Attendo Vs riscontro e vi ringrazio


Answers:
author: Sal
body: Hey [@lucrezia Manosperta](/t5/user/viewprofilepage/user-id/5254301)! If I understood correctly, you want to add a new member to your Workspace, granting them access to the same benefits and perks offered in your paid subscription, right? If that's the case, you can follow the instructions in our support article here: <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>. I hope that helps!