youngmon/atlassian-qna huggingface dataset:
Same teams across all jira products
Asked by Lakshmi C:

Requirement:

I have teams created in Atlas for projects and assign them goals. However, I cannot add the same teams against my ideas in Project Discovery. Is it possible? if yes how?

Currently, I am creating teams in Project Discovery and assigning them the ideas.

Regards,

Lakshmi


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Lakshmi C](/t5/user/viewprofilepage/user-id/11417) ?

The Bad News: The simple answer is, no. There is no way to share the same team structure from Atlas with other Atlassian products today.

The Good News: There is a pending enhancement Suggestion that you can vote for and follow ("watch") and a workaround contained in this Knowlege Base document:

#### [Exporting Atlassian Teams and Members data from my Organization](https://confluence.atlassian.com/jirakb/exporting-atlassian-teams-and-members-data-from-my-organization-1364560115.html) {#toc-hId-346921295}

I hope this helps,

-dave
Unable to connect MS Teams channel to Atlas project ?
Asked by Amandine Rimbert:

We are using Atlassian Home to report on our projects and we successfully managed to allow connection with our MS Teams. In the Share feature of an Atlas project, you can then choose a specific MS Teams channel in which you would like to automatically post project updates. I am able to see our existing Channels and select one, but then when I want to save it and click on "Done", I systematically get a generic error message "Something went wrong while connecting to Microsoft Teams. Please try again in a few minutes". (We tried on multiple days already, so it's not just a temporary issue).

Are there other people facing the same issue ? Any advice on what the problem could be ? As we are now stuck and do not know how to get more info on what is failing.

Thanks in advance !

![Capture d??cran 2024-06-27 101013.png](https://community.atlassian.com/t5/image/serverpage/image-id/332045i04EEF80C59D17C6D/image-size/large?v=v2&px=999 "Capture d??cran 2024-06-27 101013.png")


Answers:
author: Steffen Opel _Utoolity_
body: The Atlassian Team has provided an accepted answer to a related question [Could not Connect to Microsoft Teams](https://community.atlassian.com/t5/Atlas-Group-questions/Re-Could-not-Connect-to-Microsoft-Teams/qaq-p/2668179/comment-id/505#M505):
> It's a known issue after releasing Microsoft Teams v2. There is a problem in the desktop application, especially if a user is logged in several Microsoft Teams accounts.
>
> As a workaround to sign in to Atlas application, you can use [the browser version of Microsoft Teams](https://teams.microsoft.com/). After that, you can continue using the desktop Microsoft Teams application.

That being said, given you are experiencing the problem despite being supposedly addressed already, there might be other root causes in play still, as suggested in an [alternative answer](https://community.atlassian.com/t5/Atlas-Group-questions/Re-Could-not-Connect-to-Microsoft-Teams/qaq-p/2665987/comment-id/502#M502):
> I had this same issue. It seems that, for us at least, it's because we have a GCC High 365 account and this is the reason it can't connect.

comments: author: Amandine Rimbert
body: Actually we figured out that this is due to privacy settings of the targeted MS Teams group. If the MS Teams group is public and I am not owner of it, then I am able to connect my Atlassian Home project to the needed Teams channel (provided that the channel is also public, and not private).
How to query jira issues with atlas goals linked?
Asked by Shepherd Moore, Jen (J.A.):

I want to write a jql which returns all Jira work items (epics, stories, etc) with links to goals in Jira Atlas (Jira Cloud)


Answers:
author: Amanda Barber
body: Hi, [@Shepherd Moore, Jen (J.A.)](/t5/user/viewprofilepage/user-id/4840243) - in [this recent community post](https://community.atlassian.com/t5/Atlas-questions/I-want-to-use-JQL-to-interact-with-Atlas-Is-it-possible/qaq-p/2664894) it sounds like JQL doesn't work with Atlas yet.

Quoting [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)
> Atlas doesn't support JQL at this stage.
>
> Atlassian confirms that in [this answer](https://community.atlassian.com/t5/Atlas-questions/Re-Is-it-possible-to-query-Atlas-records-using-JQL-terms/qaq-p/2417706/comment-id/509#M509), which also has some other options using URL parameters...
> > 1. Atlas doesn't natively support "advanced search" *but* all searches are backed by something called TQL (Team Query Language). The search filters that are available are all translated to TQL - we just don't expose a way for you to type it in.
> >
> > 2. That said, you can enter parameters in the URL if you're very keen.
> >
> > 3. Otherwise if you just want to search for a specific project or goal key, you can enter the key in search and it will show up.
>
> ---
>
> You could suggest this though as a new feature request? You can do this through here: <https://jira.atlassian.com/secure/Dashboard.jspa>

comments: author: Shepherd Moore, Jen (J.A.)
body: Hi Amanda! Totally got it on Atlas.   

I'm looking, though, to do the JQL within Jira itself to reflect where "Goals" have been linked.   

So - I would not expect to query in Atlas.   

<br />

"Linked Goals" in Jira itself is what I want to query, and have a list of issues return.


author: Amanda Barber
body: Sorry that I misunderstood your question!

I do see Atlas Goals for filtering issues, but in JQL that is just a custom field, so it seems you might be able to use that. For some reason, my instance has multiple "Atlas Goals" custom fields which has sent me down a rabbit hole... ?


Tags: jql
I can't upgrade my account
Asked by ?????? ???? ?????? ????????:

I am trying to upgrade my account, but an error message appears. I do not know the reason, but the card is valid and has sufficient balance, and I have tried more than one card.

![???? ???? 2024-01-30 114601.png](/t5/image/serverpage/image-id/303249iBF479F08BAAC68F1/image-size/large?v=v2&px=999 "???? ???? 2024-01-30 114601.png")


Answers:
author: Eugenio Onofre
body: Hi [@?????? ???? ?????? ????????](/t5/user/viewprofilepage/user-id/5417825),

Welcome to the Atlassian Community.  
This seems to be an error with the system itself.

I would recommend raising a support request with the Billing team at <https://support.atlassian.com> so they can check and process your payment.

Please remember to accept this answer as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: ?????? ???? ?????? ????????
body: in which one ? can you tell me more details
Condition for Due Date and Blocker Priority
Asked by Rudina Aldubayan:

**Script:**

I would like to request changing the "**Blocker"** priority to be possible only when the due date of the raised request is on the ++same day++ or the ++next day++.

Otherwise, a **notice/warning** should appear with the text "**The selected priority is not appropriate for this request**".

I hope to explain the steps clearly as I am new to Jira.


Answers:
Rudina Aldubayan

Tags: block

cloud

due-date

priority
How to withdraw my money.
Asked by Reda Meglaa:

I did receive emails to withdraw my money from Google bitcoin .


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!  

I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

(Oh, and there is no such thing as "google bitcoin")
Urgent: Excel Hanging Issue During Area Measurement - Request for Support
Asked by thariq mohamed:

Dear Community Members,

I hope you're doing well. I'm facing a critical issue while using Planswift in conjunction with Microsoft Excel, and I'm seeking advice or solutions from the community.

**Issue Summary:** When attempting to take area measurements using the Excel link to Planswift, my Excel application consistently hangs and becomes unresponsive. This issue is specific to area measurements, as other measurement types such as count, segment, and linear do not cause any problems.

**Environment Details:**

* Excel Version: Microsoft? Excel? for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit
* Planswift Version: 11.0.0.129 (Paid version for 1 year)

**Steps Taken:** I have made several attempts to resolve the issue, including:

* Uninstalling and reinstalling both Planswift and Excel.
* Running command prompt as an administrator using both 64-bit and 32-bit versions of PSConnector9.dll and SwiftXL9.dll.

Despite these efforts, the problem persists, severely impacting my workflow.

**Request for Assistance:** I would greatly appreciate any insights, advice, or recommendations from the community to help resolve this matter. If anyone has encountered a similar issue or knows of potential solutions, please share your expertise.

Thank you in advance for your time and assistance.

Best regards, Thariq Mohamed MSc in CPM, (BSc (Hons) in QS and CM), RICS Aspirant


Answers:
author: Jack Brickey
body: Hi [@thariq mohamed](/t5/user/viewprofilepage/user-id/5407550) ,

I think you may be in the wrong place for support. This community is associated with support for Atlassian products.

comments: author: Jack Brickey
body: it could be that you arrived here as a result of a Atlassian product link within the support portal for planSwift. It might be that they use Atlassian's Jira service management for support.
How i can get access to community emeter?
Asked by Marcello Ferraro:

Hello

I'm trying to get access to emeter community , could you please indicate how i should proceed to get access

thank you in advance for the help

best regards

Marcello


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You probably need to ask the administrators of your Emeter community.

We're the Atlassian community, not Emeter (although I did do a bit of work with a company called Emeter, who may have had their own Community, so, unusually, I might actually know who your admins are. Assuming they've not moved in the last 5 years)

comments: author: Marcello Ferraro
body: thanks!


Tags: unknown-hosting-type
Assist App logo not visible inside microsoft Teams
Asked by Riyaben Agrawal:

Hello Halp/Assist,

I've pinned Assist App in messaging extension in Teams. it's still pinned but doesn't appear in messaging bar. Please help! We use **Assist app** organization-wide and there's some issue with Log of Assist which is disappeared from the teams.

I did contact to Microsoft teams support Team but they suggested there is some update issue with the app itself.

Could you please advise!


Answers:
author: Eugenio Onofre
body: Hi [@Riyaben Agrawal](/t5/user/viewprofilepage/user-id/5389136)

Welcome to the Atlassian Community.

The Assist app logo is default from the Assist and hence we, from the community, are not able to assist with this investigation as we do not have access to customer instances.

I would recommend raising a support request with Atlassian Support team at <https://support.atlassian.com>

Please do not forget to accept this answer in case it helps you resolve your question so it can help other community members in the future.

Regards,  
Eugenio


author: Riyaben Agrawal
body: Thanks you eugenio. I'll contact them.


Tags: cloud
I can't register an account because of the geo-political situation in the world. I have not lived in
Asked by ??????? ???????:

I can't register an account because of the geo-political situation in the world. I have not lived in Russia for 4 years. How do I register an account?


Answers:
author: Andy Heinzer
body: Hi [@??????? ???????](/t5/user/viewprofilepage/user-id/5377828)

I believe that your account is being blocked due to your email address domain ending in a .ru top-level domain. Even if your IP address is not located within Russia or Belarus, your domain technically is based in Russia.

Try creating an account that doesn't use a .ru address for your email. If you're still getting blocked, try reaching out using <https://www.atlassian.com/company/contact/purchasing-licensing>

This link should put you in contact with our advocate team that can better help here.

Andy


author: Jack Brickey
body: Hi [@??????? ???????](/t5/user/viewprofilepage/user-id/5377828) ,

I will flag for Atlassian input.


Tags: atl-rvw
Ajusa
Asked by J?nior Oliveira:

N?o estou conseguindo abrir o trelo do meu trabalho


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to explain more. What work log? Where is it?

What are the symptoms of "can not open"? No option to click? Click does nothing? Error message? Large Penguin sleeping on your keyboard so you can't use the computer?
Halp trial is not available.?Halp????????????????
Asked by ????:

I'm currently trying out Jira Service Management on the Free plan. As for the question, I'm trying to connect to our company's Slack (Grid plan), but it's not working.

Specifically, I chose to connect to our workspace on the Jira chat settings page, but after setup, it also connected to another department's workspace. An error message appears in Slack saying, "Your Halp trial is over. We have notified your Halp Admin,@contact name."

It appears that a trial of Halp was previously introduced in another department. Please let me know how I can avoid this.  

???Jira Service Management ?Free????????????

???????????Slack?Grid?????????????????????????????????Jira????????????????????????????????????????????????????????????????????Slack??Your Halp trial is over. We have notified your Halp Admin,@????.???????????????????

???????Halp?????????????????????????????????????????????????


Answers:
author: Ai Hirama
body: ?????????????????????????

??????????Free????????????????????????????????????????????????????????????????????????????????????????????

?????????????????????????????????????????????????????????????????????????????????????????

comments: author: ????
body: ??????????????

?????????????????????????????????????????????????

???????????????


author: Emel Do?rus?z
body: Hello,

Since Halp is not available anymore, you may want to use Actioner's ticketing solution instead:

<https://actioner.com/solutions/help-desk>

<https://actioner.com/support-use-cases>

<https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47>

You can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help.

Thanks,

Emel Dogrusoz

Co-founder @ [Actioner](http://www.actioner.com)


Tags: cloud
Can not enter Atlassian
Asked by Huaning_Gu:

After login in ATLASSIAN can not found projects button


Answers:
author: Tim Kopperud
body: [@Huaning_Gu](/t5/user/viewprofilepage/user-id/5340033), welcome to the community.

Do you have the oppertunity to attach an image of what you see after login (remember to obscure private information).

TimK.
projectdeliverytsat.atlassian.net
Asked by NOC TEAM:

we cant able to access this web site projectdeliverytsat.atlassian.net


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@NOC TEAM](/t5/user/viewprofilepage/user-id/5305832)

welcome to the Atlassian Community.

You've posted your request to a public site where volunteers and Atlassians try to help you. However, we can't help you in getting access to the site. I'd advice you to reach out to your Jira Administrator, to the [Atlassian Support](https://support.atlassian.com/contact/#/) or describe your problem in more detail, e.g. are you the admin of that instance?

Cheers,  
Matthias.


Tags: unknown-hosting-type
Recovery link never arrives
Asked by Saad Mehmood:

Hi,

I had updated the password but my password got lost. Now I am trying to reset password using recovery link, but I am not able to receive recovery link.  

My email address is: (\<deleted\>)  
can you please help me resolve this issue?


Answers:
author: Tomislav Tobijas
body: Hi [@Saad Mehmood](/t5/user/viewprofilepage/user-id/5311068)

I would suggest contacting [Atlassian Support](https://support.atlassian.com/) regarding this issue. Most likely it is the case that the email address is marked as "Bounced" and they would need to clear email/user from the bounce list.

Cheers,  
Tom

comments: author: Saad Mehmood
body: Hi [@Tomislav Tobijas](/t5/user/viewprofilepage/user-id/3848395)   

Thanks for your response. I am able to receive email notification related to atlassian community portal. If my email is marked as "Bounced" then I should not be able to receive any email notification from any atlassian service, right?


author: Tomislav Tobijas
body: I cannot confirm or deny that. In my opinion/experience, these two are ++not++ 'connected' but I cannot be sure. Would be great if anyone would clarify that here, or if you'll raise a ticket to Atlassian Support [@Saad Mehmood](/t5/user/viewprofilepage/user-id/5311068), you could ask them that as well (if they provide the answer, please share it here).

My initial reply was based on my/our experience we had we our clients where that issue you mentioned was caused due to system bouncing email for that specific user email address. Again, we're only talking about trying to reset the password using the link from the User Directory in the Admin Hub.


author: Saad Mehmood
body: Thanks [@Tomislav Tobijas](/t5/user/viewprofilepage/user-id/3848395) , I have created a ticket on Atlassian Support. I


author: Saad Mehmood
body: My email was blocked on their end. So, they have removed my email from blocker list and now I am able to reset my password.


author: Muhammad Humayun
body: Same happen with my colleague's email.   
I'm receiving (from the same email domain) the recovery email but my colleague not.  
And the support is not actively taking request, cause I can not submit any queries.  
Looks like that email address has been blocked by Atlassian  
Shall I mention the email here?  
May I help through this platform?


author: Naeemah Steward
body: what is the recovery link eemail address so I can add this to the safe list


author: Muhammad Humayun
body: Here you [@Naeemah Steward](/t5/user/viewprofilepage/user-id/5485390) go with the email below

```
sohel@workspaceit.com
```
How is it possible that I have a account on this site that I never created
Asked by Greg Moseley:

I don't know what this site is or how it works I never had a account on it and I want it removed because it's a scam and a fraud and a fake account and I will report this account to the authorities


Answers:
author: Andy Heinzer
body: Hi [@Greg Moseley](/t5/user/viewprofilepage/user-id/5296238)

Sorry to hear about this. Is it possible that you received a spam message from an atlassian.net site? If you did, then it's possible that account could have been created that references your email address. However when I did a lookup on your email address, I don't see any messages sent to it before 2023-08-18T20:54:02.000Z and I suspect this is the first message we send when you complete the account creation.

With some email providers such as gmail, it's possible that a spam message was sent to your account in a format such as username+somegibberish@gmail.com If that happens, the account username@gmail.com gets that message delivered to it. If you still have such a spam message that you received from us, please let me know the specific email address it was sent to, this way I can make sure that the abusive site has been shut-down.

Alternatively, you can also forward any spam message received from an Atlassian site directly to abuse@atlassian.com however that inbox is not able to respond directly to reports sent to it.

Andy


author: Jack Brickey
body: Hi [@Greg Moseley](/t5/user/viewprofilepage/user-id/5296238) , this forum is a support forum for all Atlassian products. It is tied to your Atlassian account. To be clear it is not a scam. With that said I have flagged your post to have someone from Atlassian assist you. Cheers!


Tags: atl-rvw
Jira ticket created from Slack workflow is poorly formatted
Asked by Leah Lenehan:

I am using the the workflow that allows me to create a Jira ticket through Slack. However when this ticket is created , the text within the ticket is poorly formatted i.e. there is a lack of spaces between line entries on the form.

For example, I would fill out the lines on the form:

Type of request: Data analytics

Priority level of request: Urgent

However on the ticket description, these will appear as 'Data analyticsUrgent'

If I use emojis beside the questions in the form , these will also appear in the jira ticket i.e. '

:white_circle:Data analytics :ok_hand:Urgent'

Please can you help me with this?


Answers:
author: Ian Winter
body: Not an answer I'm afraid, but, I have the same issue. I've got a slack workflow posting via jira cloud plugin however no matter what formatting I try it just turns up as plain text!  

Even \*bold\* won't render.


author: Kalpana Chinnappan
body: Same here, bold text does not render. Text formatting in general does not work when adding a Jira issue description via the Jira Cloud Slack workflow step.


Tags: cloud
Is there a way to colour code the items in the matrix views
Asked by Albert Feytons:

It seems possible to set a field to determine the size of the items in the matrix views, it would be handy to also allow to colour code, based on an attribute with colours.


Answers:
author: Hermance NDounga
body: Hello,

If you click on Fields, select a field and in the formatting options, check "highlight row and cards", your matrix bubbles will be color coded

![Screenshot 2024-09-18 at 15.04.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/347946iB8D860B11D216A53/image-dimensions/269x373?v=v2 "Screenshot 2024-09-18 at 15.04.51.png")

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: cloud

jira-product-discovery
Looking for a Teams API for Jira Cloud
Asked by sahil_dharamsi:

It does not seem like there is an API in Jira Cloud to get ALL Teams. I am seeing this [link here](https://developer.atlassian.com/platform/teams/components/team-public-rest-api/), however it does not have an option to pull every single team. Wanted to see if adding this was on the roadmap for Atlassian?


Answers:
author: Hermance NDounga
body: Hey Sahil,

Teams aren't yet in Jira Product Discovery. I suggest to post your message in the dedicated developper forum : <https://community.developer.atlassian.com/>

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
i new user one week ago
Asked by etalase visuals:

#### There are many things I want to ask, but why is there a notification every time I do something? {#toc-hId-373491152}


Answers:
author: Nikola Perisic
body: Hello [@etalase visuals](/t5/user/viewprofilepage/user-id/5591708)

This is probably due to the default personal setting

![Screenshot from 2024-09-14 21-12-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/347416i1862BF174D30F7B2/image-size/large?v=v2&px=999 "Screenshot from 2024-09-14 21-12-41.png")

You can always toggle these off.