youngmon/atlassian-qna huggingface dataset:
Looking for UP-TO-DATE Branding Information for CLOUD
Asked by Michael Ross:

There's some information, but it's all completely out of date for the current cloud version. Where is the new stuff? THis is an important subject if you want to externalize your site. I'm telling my boss, sure, sure, we can brand the site easily... How can I prove that when I can't even do the basic.

How does this apply? <https://confluence.atlassian.com/cloud/change-your-site-logo-and-colors-873871359.html>

This is cloud - Viewport is not available, right? All the alternatives seems pathetic.


Answers:
author: roman
body: Hi [@Michael Ross](/t5/user/viewprofilepage/user-id/1381398),

yes, Scroll Viewport is currently only available for Confluence Server - the way the app is developed for Confluence Server does not allow us to migrate the functionality to Confluence Cloud as it is. We're already thinking and discussing possible alternatives internally, but there are no further details to share yet.  

We're tracking any progress we make in our public Jira system: <https://k15t.jira.com/browse/VPRT-237> - Please sign up at <https://k15t.jira.com/secure/Signup!default.jspa> to watch, comment on or vote for this issue. We'll then send a notification for every status update.

I wanted to suggest having a look at Instant Websites app for Confluence Cloud, but the [Marketplace listing](https://marketplace.atlassian.com/apps/1214121/instant-websites-for-confluence/version-history) suggests it may no longer be available. There is only version history but no description or prices.

Perhaps, other members of the Community have other app ideas to brand Confluence Cloud.

Roman.

comments: author: roman
body: After mentioning your question on our team's stand up, my colleagues suggested having a look at Refined Spaces: [https://marketplace.atlassian.com/apps/1216056/refined-spaces-for-confluence-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1216056/refined-spaces-for-confluence-cloud?hosting=cloud&tab=overview).

Did you try it already?

Roman.


author: Michael Ross
body: No, but I did have a look, and what they're offering seems pretty sad. The three examples they show actually do not even suggest they can customize the left command bar.


Tags: brand

cloud

confluence-cloud
Removing Deactivated Users from Pages
Asked by Charisma Riley:

So we have a situation where we \*really\* want to remove all of the "deactivated" users from the page headers of pages they've created. We have tons of them all over the system now, and it's not like you can even search based on deactivated users. Furthermore, some of these users have not left on the best of terms. I understand that this has not been something we have been able to fix in the past, but by chance is there any way we can fix it now--or remove that ridiculous header altogether? Thanks in advance.


Answers:
author: CARLISLE
body: You can create a batch script or job to delete/deactivate those "ghost" users I am certain.

comments: author: Charisma Riley
body: Thanks, [@CARLISLE](/t5/user/viewprofilepage/user-id/2496556). Do you have any information about how I would go about building and running such a script? The official line from Atlassian rn, is that there is no solution.


author: CARLISLE
body: [@Charisma Riley](/t5/user/viewprofilepage/user-id/1901166) Can you export to a CSV file all of the deactivated users? I might be able to come up with a custom solution for this one to reduce maintenance.

It might have to match your Active Directory stuff FYI.


Tags: cloud

confluence-cloud
How to authenticate before launching a confluence link
Asked by Vivek Shanmughan:

I need to launch a Confluence page from a website. The page is access protected and is there a way to do the login before the page is launched?

I dont want the confluence to ask for username/password. Can this happen under the hood?


Answers:
author: Shannon S
body: Hello Vivek,

You'll want to have a look at our [Confluence REST API documentation](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/). The discussion below should help get you started!

* [How can I get authenticated links for Confluence pages](https://community.atlassian.com/t5/Confluence-questions/How-can-I-get-authenticated-links-for-Confluence-pages/qaq-p/116826)

Let us know if you have any questions about this.

Regards,

Shannon


Tags: atl-adm

developer
System Error after editing pdf export style sheet
Asked by Bruno Pimentel:

When save the pdf export style sheet, the system displays the following error:

Oops - an error has occurred {#toc-hId-1851514335}
--------------------------------------------------

Cause

java.lang.IllegalArgumentException: object is not an instance of declaring class  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

#### Stack Trace:\[hide\] {#toc-hId--1093669636}

```
java.lang.IllegalArgumentException: object is not an instance of declaring class	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	at java.lang.reflect.Method.invoke(Method.java:498)	at com.opensymphony.xwork.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:302)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:170)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:33)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:100)	at com.atlassian.confluence.xwork.ConfluenceXsrfTokenInterceptor.intercept(ConfluenceXsrfTokenInterceptor.java:29)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.security.interceptors.CaptchaInterceptor.intercept(CaptchaInterceptor.java:42)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.atlassian.confluence.core.ConfluenceLicenseInterceptor.intercept(ConfluenceLicenseInterceptor.java:66)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)	at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)...
```


Answers:
author: Fabian Lim
body: HI Bruno,

I found a post that may help: <https://community.atlassian.com/t5/Confluence-questions/Unable-to-install-a-font-from-confluence-PDF-Export-Language/qaq-p/844622>

You may have some add-ons that are causing issues with the export.

Regards


Tags: confluence-server

error

pdf-export

server
Confluence upgrade to version newer than 6.9
Asked by Inessa Chernoguz:

Hi All,

I need to upgrade Confluence from 6.7.3 to newer than 6.9.0 (using **32k** HTTP header size for synchrony). I am using now postgresql version 9.3. I saw that latest version 6.13 already doesn't support db 9.3. I am a bit afraid to make 2 changes together - upgrade database and upgrade Confluence to the new version:6.13. Any suggestion which version to choose?

I saw that 6.13 is a bugfixes release. Does it include some critical bugfixes?

Thanks,

Inessa


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@Inessa Chernoguz](/t5/user/viewprofilepage/user-id/1190232)

<br />

We suggest you to perform the upgrade in the test environment first. Once it is a success, you can follow the same process in the production window.  
We always recommend upgrading to the latest version of Confluence. And also upgrade the PostgreSQL 9.6.

Option 1: Upgrade the PostgreSQL to 9.6 and then proceed for the Confluence upgrade to the 6.13.

Option 2: First upgrade the confluence to 6.12 and then proceed for the Database upgrade. Confluence 6.12 is the last version that will support PostgreSQL 9.3. Atlassian will end support for PostgreSQL 9.3 in Confluence 6.13 as mentioned [here](https://confluence.atlassian.com/doc/end-of-support-announcements-for-confluence-210239673.html).

Please verify the Confluence 6.13 [Upgrade Notes](https://confluence.atlassian.com/doc/confluence-6-13-upgrade-notes-959288792.html) for your reference.

Thanks

Yoga


Tags: confluence-server

server
Confluence Space last edited
Asked by Harish Tuccapuram:

I want to know how to run a report that tells me when any objects within a given space were last touched/modified/created with out an add-on.

<br />

Thanks!


Answers:
author: Victor Mutambuki
body: Sam,

Look at the space Dashboard. It'll show you What was updated, when and by who.

Victor

comments: author: Harish Tuccapuram
body: [@Victor Mutambuki](/t5/user/viewprofilepage/user-id/912991) Thank you!


author: Victor Mutambuki
body: You're welcome


author: Harish Tuccapuram
body: do you know how do I need to generate a list/report of all documents in the space that have **not been touched** for more than 6 months?

Thanks!


Tags: confluence-server

server
Slack notification if a file in file list changes/updates
Asked by Steve Iribarne:

Hello.

Yes, newbie here. I have the slack channel notification working for a page or space, but was curious if there was a way to get a notification if just one file in a file list changes?  

I have a page with a "file list" and I only want to update the slack channel if that file actually changes (update/removed, etc..)  

I don't think you can do this, but I figured I'd ask you guys out here.

Thanks in advance.

-steve


Answers:
author: Tom Box
body: I *really* feel like this should be standard behaviour. I assumed Slack notifications of new/amended files would be basic functionality when I linked my Slack channel. I voted on that feature request but it seems like nobody's really bothered...


author: Stephen Sifers
body: Hello Steve and welcome to the Community!

You have a great idea, being able to receive attachment edits via slack would allow certain workflows to reduce email clutter and allow for better visibility! With this said, you're not the only one who shares this vision. There is a feature request to add Slack notifications for Confluence attachments. You may find the feature request at [CLOUD-10715](https://jira.atlassian.com/browse/CLOUD-10715). We would suggest you vote and watch this request to receive future updates.

Regards,  
Stephen Sifers


Tags: integration

slack
Images broken for others but not author
Asked by Tanner Burke:

When myself or my team create confluence pages, often the images (generally screen grabs) show up as broken links after the page is published. This only seems to be an issue for non-authors of the page. Example: I create a page and I can see the images anytime I load it but my boss cannot.


Answers:
author: James Dellow
body: As there are a couple of different ways of adding an image to a page, do you know if the broken images for these other users are attached to the page they are viewing or linked?

For reference, see <https://confluence.atlassian.com/confcloud/display-files-and-images-724765104.html>

comments: author: Tanner Burke
body: Thanks James! Taking screenshots of the original images and then pasting into the doc worked.


author: CARLISLE
body: <https://community.atlassian.com/t5/Confluence-questions/Images-Networking-DB-Programming/qaq-p/982696>

See further instruction/discussion above


author: CARLISLE
body: Tanner \& James

++Do you know if your theory was actually precise and correct that non-authors could not view?++

I believe it to be a mathematical setting on the sequencing of data priorities and not non-authors.


Tags: cloud

confluence-cloud

image
How do I display an existing draw.io diagram in a Confluence page?
Asked by Michael Sheldon:

My diagram preview when embedded in my document is squished and fuzzy. Is there any way to avoid this?

Example:

![image.png](/t5/image/serverpage/image-id/41555i514400FAE7DD37CB/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/41556iCFC63997F9AFBD30/image-size/large?v=v2&px=999 "image.png")


Answers:
author: David Benson _draw_io_
body: Is this cloud or server? Is that fuzzy version the version on the actual page or in page edit mode? In page edit mode we are limited to what we can show in the placeholder.

comments: author: Michael Sheldon
body: I'm actually going to close this question. My problem was that I was looking only in edit mode and not the published document. In edit mode there is a fuzzy placeholder image. It renders correctly in the published view.


Tags: atlassian-marketplace

draw.io
Bug for Roadmap Planner
Asked by Cara_Steinborn:

Roadmap planner will not allow me to edit any of my existing bars in any way and I can't create new ones either because the save button is off the screen. I have seen this bug in Chrome and Safari. Has anyone else seen this issue and know how to fix it? I have already tried deleting it and recreating it, but it dosn' t work. ![Screen Shot 2019-01-03 at 11.16.57 AM.png](/t5/image/serverpage/image-id/41546i114EF98BA13EFFE3/image-size/large?v=v2&px=999 "Screen Shot 2019-01-03 at 11.16.57 AM.png")


Answers:
author: Diego
body: Hello there Cara!

This behaviour has been listed under this report:

\> **[CONFCLOUD-65229](https://jira.atlassian.com/browse/CONFCLOUD-65229)**

The workaround that is currently listed is to **Reload the edit page** and then enter edit mode for the affected macro.

I have tried and opening **edit mode in another tab** also avoids this issue.

Let us know your thoughts on this!


Tags: cloud

confluence-cloud
Incorrect plugin bought
Asked by Zeus Alive:

I have unknowingly bought a SSO plugin which I do not require, I need a SSO plugin but from a specific vendor but the one I bought is from a different vendor and might not solve all my purpose (Names confused Me). Is there a way to trade between plugins or I am going to loose my money and need to buy the new licence for another SSO plugin


Answers:
author: Christian Reichert (resolution)
body: In the first 30 days you can usually easily get a refund via the link Thomas pasted if you bought direct. If you bought via a partner you need to ask them.

cheers,

Christian


author: Thomas Schlegel
body: Hi [@Zeus Alive](/t5/user/viewprofilepage/user-id/1278693),

please contact the Atlassian Sales Team here: <https://www.atlassian.com/company/contact>

They can help you with your question.


Tags: confluence-server

server
Unable to create new space
Asked by Markus K?hler:

I already followed approx. 5 of the common causes and resolutions for this error, but nothing helped as of now, I am unable to create a new space. Did not notice any further error from the frontend as of now. The error I see from the Chrome developer tools is **error 500** for https://\<domain\>/confluence/**rest/create-dialog/1.0/space-blueprint/dialog/web-items** with the content

```
{
 "errorCode": 500,
 "errorType": "UNKNOWN"
}
```

Support ZIP: [Confluence_support_2019-01-03-18-12-42.zip](https://koehler-1.nyc3.cdn.digitaloceanspaces.com/download/Confluence_support_2019-01-03-18-12-42.zip)

Really I dont know if it is helpfull at all, hope you have an idea.

Thanks in advance.


Answers:
author: Edwin Kyalangalilwa
body: Hi Markus,

Was this error after an upgrade? or how did the error start occurring?

If this was after an upgrade then I'd try the solution on this link

[Confluence add Space fails](https://community.atlassian.com/t5/Confluence-questions/Confluence-add-Space-fails-An-unknown-server-error-has-occurred/qaq-p/893077)

comments: author: Markus K?hler
body: Not sure actually, might be that I did not try to create a space after the last upgrade. But just these days I did a migration to another server with a new domain (nginx proxied subdir install), nothing else changed.


author: Markus K?hler
body: That did indeed work, Thanks so much for pointing me to that solution!


author: Edwin Kyalangalilwa
body: No problem, i ran into the same issue. Happy new year!


author: Norbert
body: Helo everybody,

solution above recommended does not work for me.

I run confluence under postgres 9.6. Sionce I am not a database gui at all, I tried pgadmin to access the db and locate the tables suggested. Sorry, but I cannot find these 3 table in order to delete them.

Can somebody halp, please?

comments: author: Edwin Kyalangalilwa
body: [@Norbert](/t5/user/viewprofilepage/user-id/3529695)

Please confirm that you're actually connected to the database.

Do you see tables prefixed with

```
cwd_
```

For example: cwd_group and cwd_directory.


author: Norbert
body: Hi Edwin,

thanks for your answer. I was Kind of to quick Posting this Question.

After runnig the pgadmin4 and a deep look through all the Folders I finally found the 3 tables an deleted them. After that I could create the new space as described above.

Have a good day everybody.

Norbert


author: Ajay Gupta
body: I also thought to re-create server, and as first step, tried exporting full site. That also failed.

I can create page in existing space.

Confluence version - 6.14.1

thanks.


Tags: confluence-server

server
Query list of user who have "Subscribe to all blog posts" checked
Asked by Mike:

I am working to find a list of users who have "Subscribe to all blog posts" checked in user email settings.

The closest I could find is here:

<https://confluence.atlassian.com/confkb/manually-uncheck-all-email-notifications-from-users-using-sql-queries-941591426.html>

However, this is for unchecking all email notifications.

Would anyone know the correct sql query for only "subscribe to all blog posts?"

Confluence version 7.13.0

Thanks


Answers:
author: Diego
body: Hello there Mike!

Getting this data should be easy if you have direct access to your database. Looking through the tables, we can see that this information is stored into the **notifications table.**

One thing I would like to tell you is to **always be careful** when touching your database.

Now that we have that taken care of, let us proceed to **select** **how many users have this option checked:**
> 1. Go to you database management tool
> 2. Run the following query:
>
> ```
> SELECT * FROM notifications
> WHERE? contentid IS NULL AND spaceid IS NULL AND contenttype like 'blogpost';
> ```

Since the query above is a **select statement** , there should be no need to **shutdown Confluence** before doing it.

Here is the thing. When a user selects to **Subscribe to all blog posts** , and entry will be created at the **notifications table** . This entry will have both **contentid** and **spaceid** as null while the **contenttype** will be set as blogpost.

However, if you need to **remove those entries** you will need to run the following procedure.

We have a few **important measures** to be taken before the procedure:

**- schedule a downtime for Confluence**

**- backup your database**

**- backup \<confluence-home\>**

**- backup \<confluence-install\>**

Here is the procedure
> 1. Start the**scheduled downtime**
> 2. **Shutdown Confluence**
> 3. Run the following query:
>
> ```
> DELETE FROM notifications
> WHERE? contentid IS NULL AND spaceid IS NULL AND contenttype like 'blogpost';
> ```

This query should remove **all users** from the option to Subscribe to all blog posts.

Again, **always be careful**when dealing with your database and backup everything before proceeding. If anything happens, you will have data from a working point that will allow rollback.

Let us know your thought on this!

comments: author: Mike
body: Thanks Diego - This is very helpful. Do you know of how I can translate who the users are that have them active? Under username it populates a string of number/letters


author: Diego
body: Hi Mike! Adding a JOIN clause to the SELECT takes care of it! The able we want to look into is **user_mapping** . This table has the column called **user_key,** which is equivalent to the **username** found under the notifications table.

The following query should take care of your request:

```
SELECT * FROM notifications
JOIN user_mapping ON user_mapping.user_key = notifications.username
WHERE? contentid IS NULL AND spaceid IS NULL AND contenttype like 'blogpost';
```

Let us know!


Tags: confluence-server

server
Problems with Confluence in Citrix
Asked by Cindy Sobus:

We have an offshore user using a Citrix VM and when she tries to launch Confluence she receives a blank page with only the Confluence icon. We are using cloud version. As an admin was able to use the Login as User and Confluence works fine on my computer. Anyone else encounter similar issue?


Answers:
author: Shannon S
body: Cindy,

I would first ensure that the following IP ranges and domains are accessible from her VM:

* [Atlassian Cloud IP Ranges and Domains](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html)

You can also have her check Developer Tools in her browser in order to determine what is being blocked.

Regards,

Shannon


Tags: cloud

confluence-cloud
How do I edit the "Create" window when making a template?
Asked by Justin Quittschrieber:

I have created a template and used the "Create from template" macro to put it as a button on a page. After clicking this button I would like another screen to populate for users to add labels and the page title, identical to the way the "How-to" blueprint and "Troubleshooting" blueprints do. However, I cannot seem to get this window to populate on my own. Is there a step I am missing?


Answers:
author: Victor Mutambuki
body: Justin,

See documentation link below. Make sure your template has the labels in place to make it standard on all new pages.

<https://confluence.atlassian.com/conf59/create-from-template-macro-792499098.html>

victor

comments: author: Justin Quittschrieber
body: Thank you for the reply Victor, unfortunately this article doesn't show the piece I am attempting to do. I can't get the "Create" window to populate after the button is placed. I want users to be able to enter the title and labels at the time of article creation because I am using a macro to pull from these labels onto other source pages. I hope that makes sense.
I do not want everyone to see creator of page, can I hide that from view?
Asked by Steve Darlington:

The creator of the page is an ex-employee, I do not want everyone to see that name each time they view the page.


Answers:
author: Thomas Schlegel
body: Hi [@Steve Darlington](/t5/user/viewprofilepage/user-id/712787),

you can hide the Metadata of a page (including the creator's name) completely with the free app "[Hide Elements](https://marketplace.atlassian.com/apps/1211757/hideelements-for-confluence?hosting=server&tab=overview)". It is only available for Confluence server, so I don't know, if you can use the app.

We use this app for creating the main page of a space. We hide the metadata, the title and the breadcrumbs there. It works really well.

comments: author: Steve Darlington
body: That is exactly what I want to do. Unfortunately I am using the Cloud version.

Thank you for your answer.