youngmon/atlassian-qna huggingface dataset:
Change app subscription to free
Asked by Mircea Craciun:

Hello,

I just changed our subscription of Jira from Standard to Free, but the apps remained on Standard. I don't see an option to switch those to Free as well, only to cancel the subscription.  
Is there no way to switch them to Free? They were on the Free plan when I installed them first.  

Thank you.


Answers:
author: Dirk Ronsmans
body: Hi [@Mircea Craciun](/t5/user/viewprofilepage/user-id/5503070) ,

It depends on the app. Some apps are available to be free for up to 10users but most of them are all to be paid.

Did you initially have them on a free **trial**?

If you have a list of which apps they are and they should be free up to 10users but not reversing, you can try reaching out to them directly. But a list of the app(s) would help

comments: author: Mircea Craciun
body: It's [https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud\&tab=pricing](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=pricing)

and [https://marketplace.atlassian.com/apps/1224710/jxl-sheets-hierarchy-structure-sum-up-time-in-status-table?hosting=cloud\&tab=pricing](https://marketplace.atlassian.com/apps/1224710/jxl-sheets-hierarchy-structure-sum-up-time-in-status-table?hosting=cloud&tab=pricing)  
They are both free for up to 10 users; we were less than 10 users when I installed them.  
I will contact them directly then, but it seems like a Jira problem to me.  
Thank you


author: Dirk Ronsmans
body: You mention "when I installed them", what is your current amount of users then?


author: Mircea Craciun
body: We were under 10 when I installed the apps, I expressly chose them as they were free. Then somebody in our org added a few more users and we went over 10. Then we disabled some and we are at 8 since before I created this issue. Then I had to manually change the Jira plan from Standard to Free. Yesterday, the 2 apps were still showing as payment due at next bill date, hence this issue created. As per your suggestion I also contacted the 2 app providers. Today, the billing preview shows 0 amount at next billing cycle, so either someone fixed it, or it took a while to sync up or something.  
I guess this is resolved now.  
Thank you for your time.


Tags: cloud

jira-cloud
Why is it impossible to bulk edit to convert 'subtasks' into 'Task' issu type here?
Asked by Anu Issac:

Could you please explain why it is not possible to bulk edit and convert 'Subtasks' into 'Task' issue types ? I am trying to understand the limitations or restrictions that prevent this action. Are there specific system constraints or settings that we need to consider? Under dropdwn to change issue type, options are not coming..![Screenshot 2024-07-01 at 11.23.32?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332666i2C98587B4A9F78B2/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 11.23.32?AM.png")


Answers:
author: Sreenivasaraju P
body: Hi [@Anu Issac](/t5/user/viewprofilepage/user-id/4488480) ,

You can use Move Issues option instead of Edit Issues option to change the issue type.


author: Anu Issac
body: I found the answer by myself.

Here I selected issues from multiple projects \& its impossible to change the Release version as a bulk in that context. I made the filter from a single project \& I could do the changes  

Thanks!


Tags: cloud

jira-cloud
Inter department tickets
Asked by drshajul:

I am in an institution with multiple (approx. 40) departments. We need to send tickets/cards to other departments to solve small issues.

The receiving department should solve the ticket, and mark it done.

Each department has 4-10 members, and the issues should only go to the specified department.

Is this setup possible in trello? Absolute newbie here.


Answers:
author: milynnus
body: [@drshajul](/t5/user/viewprofilepage/user-id/5319888)

A simple way is to use forms and there are several power up that offers that. The rest of it will be simple using Trello automation for additional workflow requirements. I use Contalist a bit for that on my own consultancy work with Tidycal integration. There is also a service desk solution from hipporello

comments: author: drshajul
body: Thanks
Connect with Google Chat
Asked by Vishal Tyagi:

Hi My name is Vishal Tyagi. I wanted to Know if it is possible for Trello to connect with Google Chat to collect all the Info from the Google chat groups.  

For Example  

Trello is connected with Google chats and Google sheet so that whenever a new task is added it automatically gets added in the google sheet.  

All the info related to each tasks such as start date deadline and assignee can also be added automatcially in google sheet.


Answers:
author: Cody C.
body: Hi Vishal! Thanks for joining us in the community. I did a little searching and I can confirm that we don't have a built-in integration to do this.  
We do have an integration with Google Chat which will send updates to Google Chat when certain actions are performed. Here's a link with a little more detail on that integration: <https://trello.com/power-ups/5a8bacdee5dc961a88f84b6d/google-chat>  
To aggregate information from Chat into Trello, or into Sheets, I believe a third-party automation service or a developer experienced with working with APIs would likely be the best option!
payment options
Asked by KWG hoogezand:

I dont have a credit card . is there any other option to pay for trello?


Answers:
author: Dreamsuite Mike
body: Hi [@KWG hoogezand](/t5/user/viewprofilepage/user-id/5319650)

Although it says credit card, any Visa or Mastercard will work, so a debit card would work. Also payment cards like Wise and Revolut would also work. Do you not have a debit card?


author: Christl_Email for Trello
body: Hi [@KWG hoogezand](/t5/user/viewprofilepage/user-id/5319650) ?

For any billing related queries, it would be best to reach out directly to Trello <https://trello.com/contact#/>

See [Trello Pricing and FQAs](https://trello.com/pricing#jExUxZmRaCZiEOJjoddPv)

![CleanShot 2023-09-19 at 15.10.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/281474i10924D5B7ED75E90/image-size/large?v=v2&px=999 "CleanShot 2023-09-19 at 15.10.49.png")

Good luck!
I lost all my data !
Asked by Ey?an D:

Could you let me know how can I reach my data! I already had account and think they are all saved from Trello but after 1 month when I opened the trello I just realize that ? lost all my data ! How can I take back ?


Answers:
author: Luciana Munhoz
body: Hello Ey?an! Welcome to Trello Community!

Sorry to hear that you're having issues with your account. The best way to assist you in this case is to, please, open a ticket to our support here: <https://trello.com/contact>

There, you can share your account details and links you still may have on your browser history from the missing boards for further investigation of your case.   

Thanks! Any concerns let us know!
Getting an error: Cannot GET /html/compose-authentication.html while loggin in to Trello from Teams
Asked by ????? ????????:

Hello,

I was using the free Trello account for a while. As of recently, I can no longer login to this account from Teams. I get the following error:

Getting an error: Cannot GET /html/compose-authentication.html

Please help with solving the issue.

Thank you in advance.

N


Answers:
author: Cody C.
body: Hmm, I haven't been able to replicate quite yet, but I know Microsoft has been making some changes to their integrations with Trello - could you upload a screenshot showing the place in Teams where you're having trouble logging in?

Be sure to omit any login details or other personal information, but knowing where you're seeing the error may help us investigate!
Accidentally removed myself as an admin.
Asked by Erica Jungeun Ahn:

Hi,

While trying to add a new staff into our workspace, I accidentally removed my self as an admin and am no longer able to access to my own workspace.

It first said that I have no account with Trello, so I had to create a new account.

Please help.


Answers:
author: Lara
body: Hi Erica,

Thanks for reaching out.

You'll need to ask the other member to add you back to the Workspace. You can send them these instructions: <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
RE: Tiny Power-Up Club - is it possible to get a subscription for $1 per month?
Asked by Gary Gordon:

RE: Tiny Power-Up Club - is it possible to get a subscription for $1 per month?

I saw this post: <https://community.atlassian.com/t5/App-Central/Introducing-Tiny-Power-Ups-Club-11-Power-Ups-for-just-1-per/ba-p/1947273>

And I was curious if I could still get a subscription for $1 per month.

Can you let me know?

Thanks,

Gary


Answers:
author: Oliver S
body: Hi Gary,

Would probably be best to reach out directly to the Tiny Power-ups team who should be able to advise further as to whether they're still providing this offer: help@samchop.com.

Let us know how things go!
Jira PowerUp Issues
Asked by Lindsey:

I am stuck on the proverbial screen: ![image (9).png](https://community.atlassian.com/t5/image/serverpage/image-id/281280i621E3C9EE12FA810/image-size/large?v=v2&px=999 "image (9).png")

I have waited over 15 min, tried canceling and reconnecting, but am unable to get past this screen, let alone connected. Our IT says there is nothing blocking this setup in Jira.

My only 'hunch' is if SSO has something to do with it? We use the Cloud solution for all our Atlassian tools, and I saw this was a blocker for the Server connections, but unsure about the Cloud version.

Seen a lot of other questions posted regarding this, but no resolutions.


Answers:
author: Lara
body: Hi Lindsey,

Thanks for reaching out!

Could you please refresh the pop-up window and let me know if that changes anything?

Since you're using Jira Cloud, SSO shouldn't affect things here.

If refreshing the pop-up window doesn't help things, could you please bring up the error console in the pop-up window and repeat the behaviour, then take a screenshot of any errors that arise and send it over to me?

To bring up the console:

* *++Chrome++* : **Cmd+Opt+J** (Mac) or **Ctrl+Shift+J** (Windows)
* *++Firefox++* : **Cmd+Opt+K** (Mac) or **Ctrl+Shift+K** (Windows)
* *++Safari++* : Go to Preferences (**Ctrl+,** ) and enable the "Develop" menu via the "Advanced" tab. Then, you can use this keyboard shortcut: **Cmd+Option+C**. As an alternative, you can right-click on the webpage and click "Inspect Element", and the developer window will appear. In the window that opens, click the "Console" tab.

That'll help us find out what's going on. Thanks!

All the best,

Lara  
The Trello Team
delays or broken automations
Asked by Eric Lin:

I have been using some standard automations for months. For example, when it put it on a list called "backburner", it automatically changes the due date to be a set number of weeks out. When I set any card on the board that doesn't have a due date it automatically sets it for the following Monday. Now, none of these automation are executing. I checked them, and they are turned on for the board. I have waited about 20 minutes. Is there sometimes some kind of long delay? Is there any way to check audit logs about when these automation are supposed to run, and if the detected anything?


Answers:
author: Andrea Crawford
body: Hi [@Eric Lin](/t5/user/viewprofilepage/user-id/5319066) - Trello automations may have been impacted by an AWS incident earlier today. We believe this has resolved. Can you confirm that you're no longer seeing this issue?

comments: author: Eric Lin
body: thanks for the background, I just tested this, and it appears that the functionality has been restored, and the timing of transactions executions is back. I checked this at that time, and Trello reported that there were not down systems. Is there any way in the future to check is there are issues with systems causing delays? Without that knowledge, it triggers a lot of testing and error checking that is a waste of time on this end. I figured it was an error here, since the systems report from trello was that all systems were a go.


author: Andrea Crawford
body: Apologies for the time wasted on investigating this issue on your end. We do try to get our status page updated as soon as possible when we know customers are experiencing an issue, though we didn't get that done soon enough for you in this case. I'll pass this feedback on to our team so we can make sure we have processes in place to inform customers as soon as possible of an incident that may be impacting them.


author: Eric Lin
body: Thanks, Andrea, and perhaps I just have to be a little patient on our end! Next time, it might make more sense to just wait a bit and see if things resolve.

The circuit on issue identification to alert can take some time, especially if users dont experience it all at once.

Thanks for providing the transparency! It's very much appreciated!
Removing multiple "About This Report" notes
Asked by Susanna Donato:

Hello! I have successfully set up some automated reports, and they are working well overall. However, one list is cluttered with multiple "About This Report" notes -- in between every list that pulls into the report. It makes it difficult to read the lists, especially for my Luddite business partner.

Is there a way to remove the multiple notifications?

Thanks.

![trello report.jpg](/t5/image/serverpage/image-id/281277i0CD4CBF71B9BE2C6/image-size/large?v=v2&px=999 "trello report.jpg")


Answers:
author: Paul Walczak
body: Any update on this? I have the same problem combining multiple reports in an email. Only does it if using _html.  

Could it not just add one disclaimer at the top or bottom saying "Email reports display up to 100 cards per list. All dates . . ."

Not a huge deal but it looks silly.

Thanks.


author: mthsvlnt
body: I'm also facing the same problem.


author: Lara
body: Hi Susanna,

Thanks for reaching out!

We'll need to look into this further, so I've gone ahead and created a support ticket on your behalf. Keep an eye out for an email from us!

All the best,

Lara  
The Trello Team
Credit card registered for monthly subscription ?
Asked by Florian Malaterre:

Hi,

I am a teacher and I want to buy 25 licences for my students. My university does not agree for an annual subscription but is ok for 6 months.

My questions : **1) can the university pay the bill by** **bank transfer for a 6 month period** (or bank transfer is only for annual subscription) ?

2) alternatively, **can the university pay with a credit card each month without registering the banking informations on the website ?** (the rule of my accounting department is to not register banking informations on websites ; maybe it is automatically registered on Trello)

Thank you in advance for your answers,

F.


Answers:
author: Gaurav Kataria
body: Florian,

1) Purchase via PO is only available for the Enterprise annual plan. Our Sales team can help you with that, if you would like <https://trello.com/enterprise#contact>

2) Trello does store credit card information for automated monthly billing, however, if you don't want to be billed automatically every month, then you can cancel the subscription immediately after paying the monthly bill. The subscription will be valid for a month. You can renew/upgrade the subscription again in the future after the original subscription has expired. This page describes the cancellation process <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>
My Trello Lists Won't Stay in my Desired Order
Asked by Alex Dragon:

<https://trello.com/b/mitWmCGX/toptal-teams-main>

I can't figure out why my list "Maintenance" won't stay between "Implementation" and Paused.

Every time I leave the board it jumps after "Paused" or Ramping Down'

I check similar posts and confirm I don't have any Butler tasks or filters that might be updating. And no one other than me uses this board.


Answers:
author: Lara
body: Hi Alex,

Thanks for reaching out!

We'll need to look into this further so I've gone ahead and created a support ticket on your behalf.

Keep an eye out for an email from us!

All the best,

Lara  
The Trello Team
Can I get email reminders on due dates on each item on a checklist?
Asked by Shelly Ryde:

What is the use of due dates on each item in a checklist? Can they send me email reminders before the item is due? I'm trying to make a way to get multiple reminders on one card. Will this be my solution? If I make a checklist of different items then when each one is going to be due, will I get an email reminder?


Answers:
author: Lara
body: Hi Shelly,

Thanks for reaching out!

You'll receive notifications for Advanced Checklist items if:

* You are assigned to a checklist item.
* A due date is added or changed on a checklist item you're assigned to.
* A due date is coming up or past due for checklist items you're assigned to.

You can read more about Advanced Checklists here: <https://support.atlassian.com/trello/docs/how-to-use-advanced-checklists-to-set-due-dates/>.

You can also find more information about notifications here: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: Shelly Ryde
body: hi [@Lara](/t5/user/viewprofilepage/user-id/4130426)

Thanks for getting back to me.

Can more than one person be assigned onto a checklist item?


author: Lara
body: Hi Shelly,

Right now, it's not possible to assign multiple people to a checklist item. I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

For now, it'd be best to create multiple checklist items and assign those members to each of those.

Hope that helps!

All the best,

Lara  
The Trello Team
Trello Premium pricing when expanding team
Asked by Aisha Capulong:

Hello! Our company is planning to get onto Trello Premium soon, but our team is currently rapidly expanding. How will this work in terms of pricing?

Is it possible we get a step-by-step breakdown of the charges in terms of per person per month/year?  

We have read some of the FAQs on this and still do not quite comprehend the pricing system. This is our vague understanding:

- 1st person joins and pays $119.99 for the year

- 2nd person joins in 3 weeks, pays nothing?

- 3rd, 4th, 5th, 6th++ (unsure of total number but we could perhaps have up to 20 people over the year) person joins within the year, all pay nothing?

- After the year ends, $119.99 charge is split between all existing members?  

Please rectify this if we have gotten any of the details wrong, thank you so much and hoping to hear from you soon!


Answers:
author: Oliver S
body: Hi Aisha,

Welcome to the community! Happy to help answer your questions around billing.

I'll provide an overview of how subscriptions work in Trello.

All boards created must sit within a Workspace. When upgrading to a paid plan like Standard or Premium, you're upgrading the Workspace. When you upgrade, all users that are considered billable go towards your monthly or annual bill.

Billable users in Standard and Premium include:

- Member of the upgraded Workspace - either a normal member or a Workspace admin

- Multi-board guests - users added to more than one board in the upgraded Workspace.

Non-billable users include:

\* Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium \[here\|<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>\].

In summary:

- User who is a member of a Workspace is billable.

- User who is added to a single board (and not the Workspace) is not billable.

- User who is added to multiple boards (and not the Workspace) is considered billable as a multi board guest.

Overall, a guest is just someone who isn't a member or admin of a Workspace but added to boards that sit in the workspace. Whether the user is a member, admin or observer on a board, the same principles apply in terms of whether they're billable based on how many boards they are a member of.

**What happens if you start with 1 billable user (and pay annually), and then add additional billable users?**

We have a good example here that explains what happens. Let's say if you add an additional billable user (workspace member or multi-board guest), you pay a pro rated fee for the remainder of the billing period for that user and any other users you add:

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/#How-adding-and-removing-Workspace-members-affects-billing>

Hopefully this helps. Let me know if you have any further questions.
cancel Premium account
Asked by Omri Shuva:

how i can cancel Premium account??


Answers:
author: Teodora V
body: Hi [@Omri Shuva](/t5/user/viewprofilepage/user-id/5018275)

refer to this page for more information about Trello subscription plans:

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>
confused
Asked by Prime Energy:

1) I have a work Space I have invited my team to my work space and I can not locate the workspace members list, where is it?

2) why do I then have to invite each workspace member to each board and each card on each board. it is confusing and excessive.

3) please explain the difference between workspace members and Board members and card members .

thanks


Answers:
author: Antonio Panea
body: Hello [@Prime Energy](/t5/user/viewprofilepage/user-id/5291632) ,

I wanted to provide some guidance on workspace and board memberships:

1) To access workspace members, navigate to the left menu on your screen, located just below the workspace name.

2) Workspace members can join boards if they are already part of the workspace. Simply click on the board and select "Join."

3) Workspace members have the privilege to join any board within the workspace.

However, board members have access only to the specific board they've been invited to.

Please note that card members are distinct; they are members added to a card who must also be part of the board.

Cheers,  
Toni

comments: author: Prime Energy
body: Thank you Toni, That is clear and concise. I apricate it.

How do I turn off the email I get when I have invited a workspace member to a board or card. Not everyone reply's to the invite as they can use the boards and cards with out replying so it would help if I could turn it off.


author: Antonio Panea
body: Hi [@Prime Energy](/t5/user/viewprofilepage/user-id/5291632) ,

I am not 100% sure about what are you trying to achieve but if you go to your notification center in Trello and click on the option menu, maybe choosing "never" send notifications by email you could get it.

There is a link to check all your notifications preferences so maybe there you will find something that fits you better.

Thanks!

Toni
Why can I only see 10 boards in slack?
Asked by Ryan Carvey:

Hello,

We have a premium account across our company Hart Wilcox.

We have recently linked our Trello workspace to Slack. When adding a board to Slack using /trello create, we only see the first 10 boards in the Hart Wilcox workspace in the drop down and not all of them? Why is this please, we can not find a setting that means we can see them all.

We have also tried to search for them directly using /trello link \[search term or board url\] but they do not show up?

We all have premium access, its like the API thinks we are on a free account.

Can you please help?


Answers:
author: Beverley
body: Hi Ryan - welcome to the community!  

In the Trello app for Slack, when selecting which board to create a card in with /trello create, it currently shows up to 10 boards by default. However, in that same drop down, you can type the board name in which will return the board for you to select.  

I hope that helps!

comments: author: Ryan Carvey
body: Thats perfect, thank you!!


Tags: slack