youngmon/atlassian-qna huggingface dataset:
Confluence access with login but without licence
Asked by Marc Wampfler:

Hi

**Use Case**

Let's say we have an external knowledge base that everyone on the internet can use.  
Now we wont to create articles in this knowledge base, that only our customers can read.  
The user comes to our knowledge base, see the public articles. Then he logs in and sees the other articles too.

**Question**

How did we can do this without using a Jira licence (analogue a service desk user)?


Answers:
author: James Dellow
body: You can only either provide anonymous public access OR named user accounts.

You could allocate a single account to be a shared account, with view only access.


author: Victor Mutambuki
body: Marc,

Confluence, JIRA and Service Desk are all different and their licenses aren't also different.

In your case, you're talking about confluence.

I don't believe you can have external users see articles and at the same time, internal users log in to see the same.

If you only want your customers to read your articles. Then you'll have to disable anonymous access which means only logged in users can see articles which they'll consume licenses.

Anonymous users won't consume any license if you make your space anonymous by giving them CAN USE permission.

<https://confluence.atlassian.com/doc/setting-up-public-access-156.html>

victor

comments: author: Marc Wampfler
body: Victor, thank you for your answer!

I see what you mean. This means there is no way to restrict access to a Confluence page, except through a licensed user. Right?

Marc


author: Victor Mutambuki
body: There are ways to [restrict pages](https://confluence.atlassian.com/doc/page-restrictions-139414.html). See more from the link.

Anonymous users don't consume any license yet they can be allowed to see a space by giving them VIEW permission.

Under Globally Permissions, give them CAN USE permission

Are you a confluence admin?


author: Marc Wampfler
body: I'm a newbie :-)

We have the following products in the Cloud: Jira Software, Jira Service Desk, Confluence

I'm the admin overall.

I have created a space for anonymous and it works. I can restrict pages, but only to licenced users. My question is: How can I restrict a page without a licenced user.

We have a public KB (for the whole world), and some pages only for our customers. So we need restrictions. BUT we don't wont to buy a license for each customer to view these sites. A KB can be public (license free), so I think there must be a way to share specific pages to a non-licensed user... Or is this not supported?


author: gagan.kaur
body: Hi [@Marc Wampfler](/t5/user/viewprofilepage/user-id/2450950) were you able to figure out a way to do this?


author: Marc Wampfler
body: No, sorry


Tags: confluence-cloud
Confluence had problems starting up
Asked by kiriinfotech:

We are getting an Error which we try to access our Confluence System

Our Confluence is Hosted on our Local System and was working well before today.

When we try to access we are getting below message from Confluence

![Screenshot 2019-01-04 at 6.42.11 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/41628i0ADC5E38AC9F177C/image-size/large?v=v2&px=999 "Screenshot 2019-01-04 at 6.42.11 PM.png")


Answers:
author: Nic Brough -Adaptavist-
body: Someone edited the config file after the previous time Confluence was started. They've corrupted it and it's no longer valid, so this time when you try to start it, it is failing.

You will need to repair the config file it is telling you about and restart.

comments: author: kiriinfotech
body: I doubt that some has done any changes but still let me know the location for the Conf file so that I can review the file.


author: Nic Brough -Adaptavist-
body: I have no idea - there's a lot of config files. Your screenshot seems to have lost the file it is complaining about. If it was not the screenshot being trimmed, then your next step is to read the confluence log to see what the file is - should be \<confluence home\>/log/atlassian-confluence.log
Confluence (v5.4) "Grey screen when editing or creating page"
Asked by Floris Betlem:

Hi all,

me and my users suddenly get to see a grey screen when they want to edit or add existing content.

Edit

![grey screen.PNG](/t5/image/serverpage/image-id/41613i484A70905E7A4387/image-size/large?v=v2&px=999 "grey screen.PNG")

new page![new page.PNG](/t5/image/serverpage/image-id/41614i4BFDC21859DB1171/image-size/large?v=v2&px=999 "new page.PNG")

We use internal user directory.

What can be the problem? We use version 5.4. And everything worked last week/

Thank you and regards,


Answers:
author: Shannon S
body: Hello Floris,

I'm not familiar with that issue. Did you recently add any customizations or add-ons to Confluence? If so, I would recommend [disabling all add-ons](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html) and [removing all customizations](https://confluence.atlassian.com/confkb/how-to-clear-customizations-from-confluence-314447086.html), and see if that helps.

Second, you can try to disable all add-ons in your browser, and try from Incognito or Private Browsing modes.

Finally, you can check your Developer Tools console in your browser and see what the issue might be.

My last recommendation would be to upgrade Confluence ASAP. Confluence 5.4 reached [End of Life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) some time ago, and it is no longer being maintained or supported. You need to [upgrade Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html) to the most recent version if possible, or 6.1 at the very least. I'm not saying this will fix this particular issue for sure, but it will fix other problems you are not aware of yet, provide security updates, and prevent issues in the future.

Regards,

Shannon


Tags: confluence-server

server
"No remote application link" error in confluence.
Asked by Sumathy Soundararajan:

We are getting an alert once we login to confluence. What does it mean? What do we need to do?

Kindly suggest.

![image.png](/t5/image/serverpage/image-id/41623i73E8598F3079AB2F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Shannon S
body: Sumathy,

I would recommend removing the application link and re-adding it.

If you have any issues when re-adding the link, please let us know what errors you see.

Regards,

Shannon

comments: author: Sumathy Soundararajan
body: Hello Shannon,

Thanks for your input. If we do re-adding, I guess it will ask everyone to reset their password.

We can do it as its stage environment. But we can not do the same in prod.

Please suggest.

Thanks,

Sumathy


author: Shannon S
body: Sumathy,

It will not ask anyone to reset their password. You're only going to be removing and re-adding the link, so it may ask your users to login again when transitioning from one site to another.

If the same issue is occurring in production, then you will indeed need to do it there.

Regards,

Shannon


author: Sumathy Soundararajan
body: Hello Shannon,

Thanks a lot for your explanation. As we are very new to JIRA, please confirm whether the below needs to be performed for deleting and re-adding the application link.

Deleting the link:

Need to click on Delete button as shown below.

![delete.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/41770i9000EE2A5E74DEFC/image-size/large?v=v2&px=999 "delete.PNG")

Re-adding the link:

To re-add the link, need to enter the link and to click on "Create New Link" as shown below.

![readd.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/41771i0C71592BA6D07B76/image-size/large?v=v2&px=999 "readd.PNG")

Is there anything do we need to check before deleting/readding the link? Please advise.

Thanks,

Sumathy


author: Shannon S
body: Sumathy,

No, there's nothing you need to do prior to recreating the link. Simply remove the old link, and re-add as you expected.

You'll want to make sure your user is server admin on both instances. Have a look at [Linking to another application](https://confluence.atlassian.com/doc/linking-to-another-application-360677690.html) for more details.

Regards,

Shannon
How can I pass a template in English to Spanish too?
Asked by Many Romero:

I already know how to use the language macros, but I have templates completely drawn in English and I wanted to know if you can put everything in a macro in English, so as not to pass text by text one in Spanish and another in English and be able to maximize time


Answers:
author: Shannon S
body: Many,

Your request isn't quite clear to me, can you please clarify? It seems like you want to have a template created in English, and have it automatically convert to Spanish. Could you verify that?

I'm also curious to know which language macros you're referring to. Since we don't offer any language macros, I suspect it could involve a 3rd party company and I want to make sure they can help on this question if needed.

Regards,

Shannon

comments: author: Many Romero
body: yes is what you say , i have one template in english and i want to pass it in spanish


author: Shannon S
body: Many,

Thank you for verifying. So when you say you want to pass it, you mean you want to translate?

I'm not aware of any way to do this other than to create the template in Spanish as well. You mentioned earlier something about "language macros", so if you're using a 3rd party add-on for this, such as [Language Macros for Confluence](https://marketplace.atlassian.com/apps/28648/language-macros-for-confluence?hosting=server&tab=overview), there might be a way, but I am not familiar enough with it in order to confirm that.

I would also review the page [How can I translate Confluence page content?](https://confluence.atlassian.com/confkb/how-can-i-translate-confluence-page-content-345637421.html?focusedCommentId=794207576&_ga=2.98563039.1358286209.1546857743-1735250289.1546433624#comment-794207576) for other suggestions, as well as [Confluence: managing content in multiple language translations](https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-managing-content-in-multiple-language-translations).

Regards,

Shannon


Tags: macro
Confluence not listening on port 8090
Asked by glendale ramirez:

I installed it thru server rhel 7 without desktop. No issue on the terminal but when checking to browser, it says the site can't be reached


Answers:
author: Bill Bailey
body: Have you configured a reverse proxy? What about Selinux to open up that port?

This a case where testing via a desktop on the server could tell you if it is at least working locally.


author: Rambabu Patina _Appfire_
body: Hi [@glendale ramirez](/t5/user/viewprofilepage/user-id/2508386), Welcome to the community.

Seems there might be an issue during startup, please verify does the Confluence started successfully or not. Please have a look at the confluence logs and let us know.

Thanks,  
Ram.

comments: author: glendale ramirez
body: Hello. Thanks for your answer. This is now ok. As our security team has blocked some other ports, we redirect port 80 to 8090 to make it work.


author: CARLISLE
body: <https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml?search=8090>

8090 - messaging

This site is a good reference for port assignments and yes believe that networking can flip a switch on/off for listening.


author: CARLISLE
body: TCP/UDP Ports - Information on Ports \& Well Known Port Numbers

Port 8090 for HTTP or Port 8080 alternative for 80 - YES networking could solve this one  

Another good reference site

<http://www.tcp-udp-ports.com/>


Tags: confluence-server

server
JIRA and Confluence DB Concern
Asked by ???:

I purchased jira and confluence and updated my license yesterday.

After that, the following message is displayed and the confluence does not work normally.

The current database is set to the default database (H2), and I want to ensure normal operation without losing data in the confluence.

I want to know how to solve this.

===================Output message=================

Confluence had problems starting up {#toc-hId-1851516411}
---------------------------------------------------------

This page is for Confluence administrators. If you're seeing this page, your Confluence administrator is probably working to restore the service.

Confluence encountered the following problems during startup. You need to fix any errors before you [start Confluence](https://confluence.atlassian.com/display/CONFKB/Startup+check%3A+Starting+Confluence?utm_source=Install&utm_medium=in-product&utm_campaign=csseng_fy18_q3_server_confluence_errorstate) again.

##### Database: Database connection failed {#toc-hId--1290181065}

Confluence failed to establish a connection to your database.  
This could be because:

* Your database isn't running
* The configuration of your confluence.cfg.xml file is incorrect (user, password, or database URL etc.)
* There is a network issue between Confluence and your database (e.g. firewall, database doesn't allow remote access etc.)

<br />

There are several other solutions you can try, review our documentation and see what works for you.


Answers:
author: Nic Brough -Adaptavist-
body: Please start by reading the log file; \<confluence home\>/log/atlassian-confluence.log will contain errors giving you a lot more detail on why the database cannot be accessed.


author: Sid
body: Hi [@???](/t5/user/viewprofilepage/user-id/2507876),

Did you modify any settings in the Config file? See if the db JDBC url is correct, if not give the correct values and restart the service.

Check this file have correct values - \<confluence_home_directory/confluence.cfg.xml
CQL: Order by Page Tree order
Asked by mdb:

Hey everyone

I have a CQL that I am using to get some result back and the Order By function is great but I would really like to get the ordering of the results by their natural ordering in the page tree.

For example, in the Display Children macro there is a sort by option. I can sort by Creation, Title, Modified or by Default.

The Default option just orders the pages by how they are organized in the page tree.

Does that option exist for ORDER BY in CQL?

From what I can see it doesn't look like I can. But wondering if I am missing something or if there is another clever way to get that result.

TIA!


Answers:
author: Diego
body: Hello there!   
Currently, an "order by" that takes in consideration page tree positions is **not available**. Here we have some further information about advanced CQL searching:

[**Advanced Search Using CQL**](https://developer.atlassian.com/server/confluence/advanced-searching-using-cql/)

Also, there are documents detailing how the Page Tree API works. You can have a look at them here:

[**Page Tree API documentation**](https://developer.atlassian.com/server/confluence/page-tree-api-documentation/)

If your need is to show the page tree within another page, maybe the **Page Tree Macro** works for your case:

[**Page Tree Macro**](https://confluence.atlassian.com/doc/page-tree-macro-163414255.html)

Let us know if this lead you somewhere!


Tags: atl-adm

confluence-server

server
It doesn?t work to convert to Korean only Confluence on our computer Keyboard.
Asked by DooHwan JIN:

It doesn't work to convert to Korean only Confluence on our computer Keyboard.  
We use IE in Browser environment and version is 11.0.  
In notepad, JIRA, Web browser, it's possible to convert to Korean so we can make Hwp(word, excel, etc.) out.  
Could you let me know why it doesn't work to convert to Korean only Confluence?


Answers:
author: Shannon S
body: Hello,

You can [set a default language in Confluence](https://confluence.atlassian.com/doc/choosing-a-default-language-214860191.html), and this will get your Confluence set up in Korean.

However, I am unclear exactly what it is you are trying to do. Could you explain a bit what you mean when you say it doesn't work on your keyboard?

Regards,

Shannon

comments: author: DooHwan JIN
body: It can't convert to Korean on Confluence Page layout.


author: Shannon S
body: Hello,

Thank you for confirming. I'm still not sure I understand the issue. It's not possible to convert to Korean on individual pages without the use of 3rd party add-ons or by recreating the page in Korean.

Regarding your keyboard, are you simply trying to change the output method to hangol? If so, this is a setting on your local machine, and does not require any input from Confluence.

If you continue to have issues, please feel free to send us screenshots of the issue, or if you're using a 3rd party add-on, please let us know what that is.

Regards,

Shannon


author: DooHwan JIN
body: Look what I've found! (<https://jira.atlassian.com/browse/CONFSERVER-38758>)

Thank you for your help.


author: Shannon S
body: Hello,

That clarifies things! Thank you. Yes, I am quite familiar with that bug.

You had mentioned you weren't able to switch the layout, but now I see that you *were* able to, but you weren't able to type the characters. So sorry for the confusion.

Please do vote on the above bug and comment there with your findings.

Let us know if you have any additional questions about this.

Regards,

Shannon


author: DooHwan JIN
body: Is it a bug in all versions of IE?


author: Shannon S
body: It's been confirmed to occur in IE version 11 with Microsoft IME enabled.

I'm not aware of any users having issues in versions other than 11, but you might want to read through the comments on the bug and subscribe to it in case others report issues in another version of IE.

One of the workarounds is to use Google IME. Could you confirm if this works for you as a workaround?

Regards,

Shannon


Tags: confluence-server

server
Roadmap Planner Macro for Confluence Cloud
Asked by Elizabeth Jones:

I am unabe to edit the lanes or bars of my existing. I tried deleting the macro and creating new and the options to edit the lanes and bars does not exist.


Answers:
author: CARLISLE
body: 1. Could you edit before?

2. Was there an upgrade on Confluence that you did not know about?

3. Restart and let the system take a nap - quite possibly it is overworked and tired :)

comments: author: Elizabeth Jones
body: Yes, I could edit before.

I use confluence Cloud so that is always a possibility.

I've done that and it's been serveral weeks.


author: CARLISLE
body: What is the exact error message? Details and specifics?


author: Elizabeth Jones
body: There is no error; the functionality is simply gone.


author: CARLISLE
body: Are you the Confluence ADMIN? I would check with your Confluence or Atlassian ADMIN team. They might have changed some permissions or settings. It could have been an upgrade that they did not mention to your user base.


author: Elizabeth Jones
body: I am the ADMIN.


author: CARLISLE
body: If you are running the Cloud version, then the Confluence team must have removed some features. I would check with Product Support at Atlassian on that one especially if you are using it regularly.


author: Shelton Oliver
body: I'm having the same problem. Copy/paste to new roadmap, although a pain, was working until today.


author: Jeff
body: Same problem here - on Confluence Cloud, have Admin rights, but unable to edit bars on multiple instances of Roadmap Planner which was previously working.

Wondering how this is an accepted answer . . . no fix found.


Tags: cloud

confluence-cloud
Create a Jira issue from Confluence with required fields
Asked by Troy Johnson:

According to [this article](https://confluence.atlassian.com/confkb/how-to-make-a-field-visible-in-the-create-jira-issue-dialogue-in-confluence-678560701.html), I should be able to display required fields for a Jira issue in the *Create Jira Issue* dialog from within Confluence. I have read over the article, I've made sure that my field configurations are setup with the required field visible on the screens and Confluence appears to recognize that there is a required field because it presents me with the following message when I try to use the Create Jira Issue link :

![CantCreateIssue.png](/t5/image/serverpage/image-id/41585iB0045DC23608FB35/image-size/large?v=v2&px=999 "CantCreateIssue.png")

Am I missing something or is the article wrong/outdated?

I'm currently using Jira Server 7.13 and Confluence Server 6.13. Any help/insight is appreciated. Thanks in advance!


Answers:
author: Troy Johnson
body: Hi, did you find any solution?

comments: author: Troy Johnson
body: @\[deleted\]

Unfortunately the answer is no. Still stuck in the same situation.

Troy


author: Steven F Behnke
body: What type of field is **Customer**?

comments: author: Troy Johnson
body: The "Customer" field is a Select List (cascading). I am also seeing this behavior with other fields as well such as the Tempo Accounts Custom Field which is the one that immediately holding me up. I have not seen this ability work with any required custom field.


author: Jan Dupont
body: [@Steven F Behnke](/t5/user/viewprofilepage/user-id/781476) Did you find a solution for this by any chance? We have the same problem with tempo custom fields (account in our case) and I would really like to have this ability via confluence.


author: Troy Johnson
body: [@Jan Dupont](/t5/user/viewprofilepage/user-id/1357378) I haven't been able to find a solution to this. Nothing from the community and nothing from Atlassian. Seems that it is a bug not acknowledged or this issue has gone under the radar.


author: Jan Dupont
body: [@Troy Johnson](/t5/user/viewprofilepage/user-id/1783692) I contacted Atlassian support and they referred me to this feature: <https://jira.atlassian.com/browse/CONFCLOUD-31867>

Let's all vote and hopes it becomes a priority.


author: Troy Johnson
body: Thanks [@Jan Dupont](/t5/user/viewprofilepage/user-id/1357378) . I've added my vote and two cents to the thread.


author: Steven F Behnke
body: AFAIK they whitelist only some standard fields to render on the Confluence view, which is why non-whitelisted fields kick you back to Jira. Apparently neither cascading nor plugin fields are whitelisted.