youngmon/atlassian-qna huggingface dataset:
Cannot add comment to image
Asked by Rachel Peittersen:

I'm trying to add a comment to an image.

I followed the directions to open up attachments, click view, and then drag a comment onto the image. The comment panel opens and looks like it's going to load a comment, but it just never loads. I've tried on two different browsers with the same result. I've also tried on multiple images with the same result.

Anyone else having this issue. Any resolution?


Answers:
author: Daniel Eads
body: Hey Rachel,

I noticed you're on Confluence Cloud, which means you're likely using the new Confluence editor. A quick way to verify this is by looking for the **Publish** button in the editor - if it's at the top of the page (along with the formatting controls), you're using the new editor:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/89439iB4FC10E599CC5D40/image-size/large?v=v2&px=999 "image.png")*Example of the new editor, where the **Publish** button is at the top of the page, on the same line as the formatting controls*

If this is the case, the problem you're running into is that image comments aren't implemented yet in the new Editor. We've got a public issue about that here: [CONFCLOUD-67745](https://jira.atlassian.com/browse/CONFCLOUD-67745)

What you might be seeing if you're looking at documentation is the Legacy editor - currently in use on Confluence Server and available in Confluence Cloud if you select the **Legacy editor** template when you're creating a page.

If you're interested in learning more about the new editor vs the Legacy editor and have some time available, here are some pages to check out:

* [Roadmap of features available now / coming to the new editor](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html)
* [Community article from a Confluence Product Manager about Legacy editor vs new editor](https://community.atlassian.com/t5/Confluence-Cloud-articles/Change-to-your-content-is-in-your-hands/ba-p/1324476)

Cheers,  
Daniel


author: Manuel B?hnisch
body: Hi Rachel,

can you post the link which directions you followed?

Thanks

Manuel

comments: author: Rachel Peittersen
body: Hi Manuel,

I followed the steps outline here:  
<https://confluence.atlassian.com/doc/share-and-comment-on-files-704578253.html#ShareandCommentonFiles-Commentonafile>  

I am trying to comment on an uploaded .png file.


Tags: cloud
A regular user now gets restricted page message when trying to view a page
Asked by Todd Hughes:

We've got a regular user that had access to a pages and was able to view the contents. As of Dec 9, 2019, she could no longer view the page and gets a "This is a restricted space Go to the previous page or home page" message. I've looked at her permissions and groups she belongs to. They are the same as others in her department.

I went in and removed her from the same groups as the others in her department, then added her back again, hoping that might do the trick. It didn't.  

Has anyone ever run into this before? I am the new Site Admin for our company. Perhaps this is an easy fix, but I can't find anything that looks unusual in our settings.  

Any assistance would be greatly appreciated.

Thank you.


Answers:
author: Thomas Schlegel
body: Hi [@Todd Hughes](/t5/user/viewprofilepage/user-id/3688515)

maybe the page itself or a parent page of that page is restricted

comments: author: Todd Hughes
body: The page itself is available to everyone. Everyone is able to access it, with the exception of this one user.


Tags: cloud

confluence-cloud
user profile about me
Asked by Bo Chen:

In our confluence cloud instance, somehow none of the user profiles have an about me section and nobody is able to edit / add that. Please help


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Bo Chen](/t5/user/viewprofilepage/user-id/2506106)

Are your accounts managed externally? If that's the case, then this is why you can't edit your info.


Tags: cloud
How to hide 'Create from template' macro button to anonymous users
Asked by Adam:

I have a 'Create from template' macro on a confluence cloud page that can only be used by logged in users with permission.

The page is accessible to anyone, is there any way of hiding the button to anyone viewing the page without permissions to create pages?

Currently the button shows 'Sorry, you don't have permission to create content. Contact your space administrator to request access.'


Answers:
author: Thomas Schlegel
body: Hi [@Adam](/t5/user/viewprofilepage/user-id/3272498) ,

with plain Confluence, this is not possible. There's an app we are using for this:

[Visibility for Confluence](https://marketplace.atlassian.com/apps/202/visibility-for-confluence?hosting=cloud&tab=overview) - but there might be also others.

This app has a macro "show-if" or "hide-from" where you can set, who can see the content of the macro body, e.g. your create-from-template-makro.


Tags: cloud

confluence-cloud

macro

template
How do I move the 'labels' form the Confluence view to the Jira service desk view (customer facing)?
Asked by brijesh.reddy:

Hello,

It's all about Labelling.

- How do I add a label to the Kb on Jira service service desk?


Answers:
author: Ashkan Malekly
body: Hii [@brijesh.reddy](/t5/user/viewprofilepage/user-id/3844815)

for this, you should add ifttt rule for creating an issue or updating issue from the confluence. You should use JSON code to add fields in the body of ifttt and in format macro write what you need like:

```
"labels" : [[entry.labels]]
```


Tags: cloud

confluence-cloud

label
List of undefined links doesn't work appropriate
Asked by Natalia Perminova:

Hello!

While looking for the easiest way to list all broken links, I found an option to list Undefined pages, or the pages that are 'not exist'. Seems like it works for the links that are 'not exist YET', but not for the links to deleted pages.

Well, let me show what I mean:

![2020-04-03_15-45-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/89174iCD26FBD6A0B2DF15/image-size/large?v=v2&px=999 "2020-04-03_15-45-45.png")

There are two links: first one was created as undefined page link, second one was a link from a page, that has been deleted recently.

They both works as undefined pages links - forward me to create a new page with the defined name. And URL for that action looks the same (except for page name, of course).

It could work perfectly for me, to find all links with deleted pages, as they act just like 'undefined pages' .

BUT I realized, that such links are not displayed in the list of those 'undefined pages':

![2020-04-03_15-48-35.png](https://community.atlassian.com/t5/image/serverpage/image-id/89177i9307D95C82BC9D0A/image-size/large?v=v2&px=999 "2020-04-03_15-48-35.png")

Well, I know that initially these two links are different and they were added in different ways. But why, when the second link turns into undefined link visually and functionally, it's still a different type of link and doesn't appear in the List?

For additional

these links still looks different when I want to edit the page:

![2020-04-03_15-58-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/89178i0B49F6B523B4415E/image-size/large?v=v2&px=999 "2020-04-03_15-58-04.png")

I will be happy to get any comments on my issue.  
Thank you in advance!

BTW

I found questions close to mine:

Solution here came back to my problem

<https://community.atlassian.com/t5/Confluence-questions/overview-of-dead-links/qaq-p/747610>

And this one is just the same problem as mine, but haven't been solved:

<https://community.atlassian.com/t5/Confluence-questions/How-to-find-pages-with-dead-links-deleted-pages/qaq-p/678618>


Answers:
author: Ivan Lima
body: [@Natalia Perminova](/t5/user/viewprofilepage/user-id/3842799) , this might be confusing because you probably haven't purged the deleted page from the trash yet. Once you do that, you will see your deleted page listed under "Undefined Pages". Confluence will keep the "memory" in case you need to restore the page from the trash, which will also restore its original link.

Hope it helps.

IL

comments: author: Natalia Perminova
body: Yes, you're right! That really worked!

Thank you very much for your kind explanation!


Tags: confluence-server

link

page

server
Who will add user to Confluence-users group
Asked by Roja Gurram:

Hi All,

Who will add the users to "Confluence-users" group either Confluence-Adminnistartor or the Space Admin.

Do the space Admin can add this group or only the Confluence Admin ?


Answers:
author: Thomas Schlegel
body: Hi [@Roja Gurram](/t5/user/viewprofilepage/user-id/3627350) ,

space Admins can't add users to groups, they can only add groups or users to their space.

So to your question, the Confluence Admin has to do this.

This is also important, because the group confluence-users is important for the license count.

comments: author: Roja Gurram
body: Hi Thomas,

Ok, thanks for your response.

Space Admin can create their own group and can they add users into their group ?


author: Thomas Schlegel
body: No, they can only use predefined groups


author: Roja Gurram
body: Thanks again for your quick response.

Predefined groups has been created by Admin ? How do they use predefined groups ? For example i am the Confluence Admin i have created a group called "Team" ? How do the space Admin can use it.

Please give clarity here am getting confusion .


author: Thomas Schlegel
body: The Confluence Admin creates groups and adds users to the groups. That's what you have done with the "Team" group.

A space admin uses this group in the space administration page and grants permissions to the group.


author: Roja Gurram
body: Hi Thomas,

Thanks a lot for your clarification.

I understand now.


author: Thomas Schlegel
body: You're welcome, [@Roja Gurram](/t5/user/viewprofilepage/user-id/3627350)

if you think, your question is answered, please accept it.

Other users with similar questions can find answers more easily if they are accepted. Thank you


Tags: confluence-server

server
How to change the colour scheme
Asked by Liesl Ehlers:

I am new to the configuration of Confluence... I watched a training video recently and in this it shows there are at least 10-15 items that you can configure the colour of. We only have 2 options. Does anyone know how to change this?

This is my option (only 2)

![Untitled.png](/t5/image/serverpage/image-id/89172iDD88455EB9BA60D6/image-size/large?v=v2&px=999 "Untitled.png")

this is what I saw in the training video:

![Untitled 2.png](/t5/image/serverpage/image-id/89173i1A68E83D77121BA3/image-size/large?v=v2&px=999 "Untitled 2.png")


Answers:
author: Matt Reiner [K15t]
body: [@Liesl Ehlers](/t5/user/viewprofilepage/user-id/3844643)

I think the tutorial you watched is either for Confluence Server or for an older version of Confluence Cloud.

I don't believe you can customize much of the new Confluence Cloud experience.

If you're looking for a totally customized experience, you could check out these apps:

* <https://www.k15t.com/software/scroll-viewport/scroll-viewport-for-confluence-cloud> (made by my team, and will be out for Cloud very soon)
* [https://marketplace.atlassian.com/apps/1216056/refined-toolkit-for-confluence-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1216056/refined-toolkit-for-confluence-cloud?hosting=cloud&tab=overview)


Tags: cloud

look-and-feel
Why don't I see a dashboard in Confluence like is shown in the documentation?
Asked by Josh Dittmar:

This is the dashboard on my site v. Confluence 7.2.1

![ConfluenceMenu.gif](/t5/image/serverpage/image-id/89168i873BB435D8353A0E/image-dimensions/554x267?v=v2 "ConfluenceMenu.gif")

This is the dashboard shown in the documentation. - How can I get that view? Is it a settings issue?

![](https://confluence.atlassian.com/conf72/files/982322453/982322466/1/1576110082507/Dashboard-Default-820px_Annotated.png)


Answers:
author: Manon Soubies-Camy
body: Hi [@Josh Dittmar](/t5/user/viewprofilepage/user-id/3844542) and welcome to Community!

It may indeed be a configuration issue, you can check it here:

1. Go to General Configuration \> Further Configuration
2. Check if the homepage is set to dashboard

(more information here: [Configuring the Site Home Page](https://confluence.atlassian.com/doc/configuring-the-site-home-page-138140.html))

If you're not a Confluence admin and can't go check the configuration, you can access the dashboard at \<yourConfluenceURL\>/#all-updates

Hope this helps,

- Manon

comments: author: Ivan Lima
body: You also have an option to set the Dashboard as your Site Homepage on your profile - even when it's not your site default.

* Profile \> Settings \> Site Homepage :)
* [Choose Your Home Page](https://confluence.atlassian.com/doc/choose-your-home-page-139452.html)

Cheers.


Tags: confluence-server

server
Title color in the Expand macro
Asked by Edward Joiner:

Hello.

I use Confluence Cloud.

When I add the Expand macro to a page, the color of the title is grey. Is there a way to change it to black?

Thanks in advance.


Answers:
author: Dominic Lagger
body: HI [@Edward Joiner](/t5/user/viewprofilepage/user-id/3034156)

This isn't possible. You can't customize the header of the expand

Regards, Dominic


Tags: cloud

confluence-cloud
Label a screenshot
Asked by ?zeyir Kural:

Hi everybody,

how can I label a screenshot for my image directory in cloud-confluence?

Thank you.


Answers:
author: Dominic Lagger
body: Hi [@?zeyir Kural](/t5/user/viewprofilepage/user-id/3844351)

You have to do this from the attachment site. You can't do it from the edit page itself.

Click the ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/89293i3126F082D6B91C10/image-size/large?v=v2&px=999 "image.png") icon.

Then you see a list of all attachments. There click "Properties" and set your label.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/89294i03FAD272B70501FE/image-size/large?v=v2&px=999 "image.png")

Regards, Dominic


Tags: cloud

confluence-cloud
Failed migrating from Confluence Server to Confluence Cloud
Asked by Andrey Alekseev:

Good morning! we have a big trouble with migrating from our confluence server 7.3.4 to confluence cloud, (i used migration assistant) first failed was on 97% and saw me: "Import to cloud failed. Message: com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: Failed to call to IDP to invite user"

the second fail i saw when i try import my exported space on "Import your space export" page on our confluece cloud and fail again and i saw previous message again: Failed to call to IDP to invite user

help me please, how can i solve this problem?


Answers:
author: Mario Pu?o
body: Hi,  

It would be great if someone can clarify that error and what it relates to.  

Regards,  
Mario


Tags: cloud

cloud-migration

confluence-cloud
Enhancement of the search With LiveSearch
Asked by Francoise DUCLOS:

I use the macro LiveSearch in the top of my space, but the reasearch is not very precise. I understood that labels are un key to enhace the research, but writer's pages are not willing to introduce labels in pages , so could you help me by giving me code examples to "restrict" the research of a macro LiveSearch

Thanks


Answers:
author: Manon Soubies-Camy
body: Hi [@Francoise DUCLOS](/t5/user/viewprofilepage/user-id/3443995),

You are right: labels are key to improve your space organisation. If your users are not willing to add labels by themselves, you can help them by promoting [templates](https://confluence.atlassian.com/doc/create-a-template-296093779.html).

You can identify key subjects (e.g.: process, tools) and create one template per subject. Add the relevant labels to each template. Once this is done, you can add [Create from template](https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html) macros so that users only need to click on the right button: "Create new process page", "Create new tool page". New pages will automatically have labels, and you'll then be able to improve the Livesearch macros.

Hope this helps,

- Manon

comments: author: Francoise DUCLOS
body: Thanks for this best pratice

Regards,


Tags: confluence-server

server
SSO to use for Confluence Cloud AND Slack
Asked by Michaela Caltov?:

Hello, we are searching for a good solution how to apply one SSO solution for Confluence Cloud and Slack. It would be nice to have Confluence cloud as the main directory to manage accounts \& groups. And based on these groups, we would be able to set up memebrs of Slack channels etc.   

Any similar experience or ideas for this topic?

Thanks a lot for any hints

Michaela


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Both are support SAML

* <https://slack.com/intl/en-ru/help/articles/203772216-SAML-single-sign-on>
* <https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html>

Hence you can integrate with okta, adfs. g-suite etc


Tags: confluence-cloud

slack

sso
No proper JSON or YAML support
Asked by Denno81:

The majority of code snippets I use this [code block macro](https://confluence.atlassian.com/doc/code-block-macro-139390.html) for are JSON and YAML snippets. I think it's kind of lame that in 2020 only XML is properly supported by this block and not JSON and YAML.

When is Atlassian going to brush this one up?


Answers:
author: Davin Studer
body: You can add code block highlighter brushes in Confluence Administration -\> Configure Code Macro. Below are links to brushes that you can use to add highlighting for JSON and YAML.

JSON: <https://www.donovanbrown.com/post/Json-SyntaxHighLigther>

YAML: <https://gist.github.com/Nijikokun/1131094>


Tags: code-block

confluence-server

json

server

syntax

yaml
Function and clean-up of imgEffects directory
Asked by Rainer P?hlmann:

On our Confluence Server instance, the "imgEffects" directory has grown to a reasonable size (47GB).

* What is the purpose of this directory? Which type of data a stored therein?
* Can it be safely cleaned-up (e.g. delete all files older 1 year or something like that)?

I could not find a useful piece of text that describes this directory in more detail.

Thanks a lot \& best regards,

-Rainer


Answers:
author: Steven F Behnke
body: Yes you can purge old files. This is the borders effects generated for images.

comments: author: Rainer P?hlmann
body: Thanks a lot for your fast reply.  
Just for curiosity and *not* because I am not "trusting" your statement: is there an official reference about the purpose of this directory?

Thanks a lot, best,

-Rainer


author: Steven F Behnke
body: CONFSERVER-33048 <https://jira.atlassian.com/browse/CONF-33048>

<https://jira.atlassian.com/browse/CONFSERVER-52626>

Unfortunately I can find tickets but not documentation.


author: Rainer P?hlmann
body: Same for me. This was exactly the reason why I've been asking ;-)

Anyhow: thanks!


author: Richard Cross
body: Just to be clear: what would happen if we purged all files in imgEffects?

Would the image effects be lost forever, or would they regenerate on a visit to the page?

We're about to migrate from Server to Data Centre, and I want to pare down the local directories to minimise what has to be transferred over to the NFS share.


author: Rainer P?hlmann
body: I explicitly tested it with 2 or 3 of them: delete and access again: they were re-created from scratch upon access.

Afterwards, I cleaned them up for all files older than 180 days (incl. empty sub-directories resulting from file cleaning) w/o any negative effect (Confluence Server). And I will repeat doing so every couple of months ;-)

Hope this helps, best,

-Rainer


author: Richard Cross
body: Thanks.

It's amazing... our confluence-home is around 200GB insize, and it appears we only need to keep about 100MB!

Of course we're a bit behind on migrating attachments to the filesystem from the database... once we do that, we're back to heavy filesystem load, I'm sure.

Kind regards,

Richard.
why creat content rest api not working? post api not working
Asked by ???:

I want to create content using confluence rest api.

I am running nodejs to create page content in confluence REST API.

var myHeaders = new Headers();  
myHeaders.append("Accept", "application/json");  
myHeaders.append("Content-Type", "application/json");

var raw = JSON.stringify({"title":"new page","type":"page","space":{"key":"MYSPACEKEY"},"ancestors":\[{"id":123456}\],"body":{"storage":{"value":"\<p\>first page\</p\>","representation":"view"}}});

var requestOptions = {  
method: 'POST',  
headers: myHeaders,  
body: raw  
};

fetch("<http://domain.atlassian.net/wiki/rest/api/content>", requestOptions)  
.then(response =\> response.text())  
.then(result =\> console.log(result))  
.catch(error =\> console.log('error', error));

That response 200 code, however I am getting the "get api result" not the "post response".

And it doesn't create new page. What is wrong?


Answers:
author: Dominic Cousins
body: The solution is that you are (and I was also) visiting http://confluence-url but you should instead specify https.

<https://domain.atlassian.net/wiki/rest/api/content>

That cost me an embarassing amount of time to solve.

comments: author: ???
body: thanks, dominic.


author: Dominic Cousins
body: Did you find a solution to this problem?

I am having the exact same issue - POST requests to the create content end point don't create content and instead return the GET content response.

Thanks,

Dominic


Tags: cloud
Why can't i log into Confluence on some browsers?
Asked by Nathan Grieve:

I raised a ticket a while ago asking this question, and it was open for months, and I think I just gave up in the end. However, now that i'm working from home and prefer to work from my personal desktop, i would be able to log into Confluence with ease.

I have it working on Chrome on my work laptop. If i try logging in through Microsoft edge, or internet explorer or firefox it fails and says 'restricted space'.

If i try accessing it the space on my Mac desktop then i get the same message across all browsers.

I noticed though in Chrome on my home computer, im logged in Chrome with the same account as i am on my work desktop-chrome app.

So what's restricting me across devices, platforms, operating systems, broswers???


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Nathan Grieve](/t5/user/viewprofilepage/user-id/3843902)

You should try logging in with a private/incognito browser and see if that works. There is a chance that your browser might have keep an old atlassian id, which has no product access to Confluence.


Tags: cloud