youngmon/atlassian-qna huggingface dataset:
Is there a way to format the description field?
Asked by Amanda Mason:

We have the 'Rich Text Format' setting set to 'Jira rendered field'. Enabling HTML format didn't seem to change the description field behavior.

I want to be able to show the Status Report for an Epic and have it be formatted instead of it squishing all of the content together. Is there a way to format this?

![DescriptionFormatting.png](https://community.atlassian.com/t5/image/serverpage/image-id/193796i8FC755506437EE60/image-size/large?v=v2&px=999 "DescriptionFormatting.png")![StatusReportFormatting.png](https://community.atlassian.com/t5/image/serverpage/image-id/193797iE3A6287B739A676A/image-size/large?v=v2&px=999 "StatusReportFormatting.png")


Answers:
author: Christoph Piotrowski _catworkx_
body: Hi [@Amanda Mason](/t5/user/viewprofilepage/user-id/4554565), your screenshot shows an portfolio level work item, so the configuration you mentioned will not affect this. The "Rich text formatting" settings define how data coming from Jira (Stories, Epics) are handled in Jira Align description and acceptance criteria fields. With your setting ("Jira rendered field") you should be able to use a little "eye" icon showing up next to a story or feature description field. A click on it will show the description as it is rendered in Jira.

Looking to the Epic level: there are several feature toggles, that influence the formatting possibilities in Jira Align. There is also a little SCEditor that could be enabled. The best way is to contact your Atlassian Solution Architect or open a service ticket to get clarity about your options.

Finally, looking to the status report I assume that a change of the description field display will not have an effect on the report. My assumption for the report is: the field content is shrinked as the main information here is not the description field (which might be long and distracting) and the report wants to keep focus on the information below that field. I understand your point, and a feature request might also be an option to get this report behaviour changed.

comments: author: Shyam Sundar P
body: What are the Epic level toggles that you are referring to above?
Change program to Jira project mapping
Asked by Abhinav Reddy:

Hello,

We have an existing Jira Align program mapped to a Jira project. We would like to replace the Jira Align program with a new program to the same Jira project. May I know if all the EXISTING work items in Jira Align such as Concepts, capabilities, Features and stories under the previous program move automatically to the newly mapped program?

Thank you.


Answers:
author: Abhinav Reddy
body: [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905)

Thank you very much for your response!

I've updated the existing program with the new program in Jira project mapping under Jira setting section in Jira Align. I see that all the work items still had the old DG and Jira project field disappeared from the work items.

Note: The new DG is an already existing DG but not mapped to this Jira project previously.

Kindly suggest further!

Thank you.


author: Sam Tsubota
body: [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) It sounds like you can just update the existing program with the new program name. All of the existing work items would show under the new program without having to update the work items.


Tags: jira
Can we access the Risks logged in JIRA Align via REST API ?
Asked by Gopalakrishnan, Shankar:

We need to access all the Risks logged in JIRA align via REST API / JQL / Connector ? Can we access that by any means ?


Answers:
author: Mark Northcott
body: Just found out Risk is finally available in JA.

/align/api/2/Risks/{id}


author: Rich Sparks
body: There will be a Jira Align roadmap update in early September. Usually the Product Management team gives a view of planned API endpoints in those roadmap reviews.


author: Rich Sparks
body: There is not currently an API available for Risks in Jira Align.

You can find out more about what API's are available here: <https://help.jiraalign.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0>

comments: author: Bodo Bauer
body: We have the same issue, we also like to get the risk list via the REST api.

Do you plan to support querying risks in the REST API any time soon?
Can Jira Align Integrate with Confluence?
Asked by Rupinder Pannu:

Hi Everyone,

Can Jira Align integrate with Confluence?

If yes, Could you please guide me the steps to follow?

Thank You in advance for your support and partnership.

Best Regards,

Rupinder Pannu


Answers:
author: Sam Tsubota
body: [@Rupinder Pannu](/t5/user/viewprofilepage/user-id/4865416) Jira Align currently does not integrate with Confluence. Depending on what you want to accomplish you may be able to create integrations using the Jira Align APIs.

comments: author: Rupinder Pannu
body: [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) Thank You for clarifying. Does JIRA Align has any similar features from documentation perspective as Confluence?   
Is there also any comparison sheet between Confluence and JIRA Align?

Thank You for your support and guidance.


author: Sam Tsubota
body: [@Rupinder Pannu](/t5/user/viewprofilepage/user-id/4865416) I'm not sure of the Confluence documentation you are referring to. Jira Align has a [Knowledge Base](https://help.jiraalign.com/hc/en-us) which has documentation. Jira Align and Confluence are products that serve different purposes so it's unlikely that there would be a comparison sheet of the two products.


author: John Hillock
body: [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) Hi Sam, do you know if there are any plans to support integration between Align and Confluence in the future? Specifically, I'm trying to maintain some team documentation and would love to be able to pull in epic-level roadmaps into our team's Confluence page, not only for visibility but to also reduce redundant documentation.


Tags: cloud
Is there a report / view that shows the un-parented Stories ?
Asked by John Ames:

we have \~6000 Epics in Jira Align and \~46000 Stories, is there a way I can see how many of these Stories don't have a Parent.


Answers:
author: Derek Huether
body: [@John Ames](/t5/user/viewprofilepage/user-id/4830001) , I will assume the \~6000 "Epics" are program level objects (Jira Epics).  

If you navigate to Team \> Backlog \> Story Backlog and select the Orphan Objects button, you can view the integrated stories that don't have a parent.  

![Screen Shot 2022-04-12 at 3.23.08 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/192643i8ED944D446E86EFD/image-size/large?v=v2&px=999 "Screen Shot 2022-04-12 at 3.23.08 PM.png")

If you are in Jira, do a search similar to this:

```
issuetype = Story AND "Epic Link" = EMPTY ORDER BY created DESC
```

comments: author: John Ames
body: Thanks for the quick response.


Tags: cloud
Why don't I see the external ID toggle in User preferences?
Asked by Himja Sethi:

![Screenshot (56).png](https://community.atlassian.com/t5/image/serverpage/image-id/192605i82031CE25EA75233/image-size/large?v=v2&px=999 "Screenshot (56).png")


Answers:
author: Connie Crabbe
body: It looks like you are in Jira. I'm not sure if you can see the External ID from Jira. If you want to see the External ID from Jira Align you can get there from the User Menu/Edit Preferences and then toggle on the External ID. ![Jira Align Preferences.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/192608iA779099B77FC2B4B/image-size/large?v=v2&px=999 "Jira Align Preferences.PNG")
Why is Accepted status greyed out on a story on the status drop down?
Asked by Kurt Smith:

No matter what I change the story status continues to grey out Accepted


Answers:
author: Rae Gibbs
body: A couple things to add to Allan's reply.

1. In addition to making sure you have the Analyst or Product Owner Role, you need to make sure you are assigned as a member of the sprint. If you are listed as a Team Member with the appropriate role but are not also assigned to the sprint, you will not have Accepted available. Team \> Sprints Tab \> select sprint in question
2. I'm not sure if this is still true or not, but at one point, if you were not listed as the person in the Assigned field, you also would not be able to Accept even if #1 is accounted for.

![Screen Shot 2022-04-11 at 7.06.04 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/192494i029D5692965817DD/image-size/large?v=v2&px=999 "Screen Shot 2022-04-11 at 7.06.04 PM.jpg")


author: Allan Maxwell
body: I guess the first thing I would look at is your Team Role (not to be confused with your System Role). Not every Team Role may accept Stories. See this page for some guidance: <https://help.jiraalign.com/hc/en-us/articles/360011738413-10X-Assign-Team-Roles>

comments: author: Kurt Smith
body: I am listed as a Scrum Master. I can accept Features but sometimes not stories. I will investigate further.


author: Rae Gibbs
body: [@Kurt Smith](/t5/user/viewprofilepage/user-id/4259458) You would need the Team Role of Product Owner or Analyst. Those are the only roles that can accept stories in Jira Align. Analyst role is a hybrid role of Scrum Master and Product Owner. If you are serving both roles, I would recommend using Analyst as your Team Role.
Unable to see all expected details in sprint capacity information window
Asked by Sergio:

Hi,

I am trying to use the Advanced Roadmap to estimate capacity and plan sprints. When I look at screenshots in help documentation I see additional information in the Sprint Capacity Information Window (as its referred to) which I am NOT seeing on my actual roadmap. (see screenshots)

**ACTUAL:**

![Actual.png](https://community.atlassian.com/t5/image/serverpage/image-id/209270i8D270464FE5CD7A7/image-size/large?v=v2&px=999 "Actual.png")

**EXPECTED:**

![Expected.png](https://community.atlassian.com/t5/image/serverpage/image-id/209271i8BA542E923D22D9D/image-size/large?v=v2&px=999 "Expected.png")

Because of this, I'm unable to see important info like status, or adjust sprint capacity directly in that window, as suggested in this document - <https://support.atlassian.com/jira-software-cloud/docs/change-iteration-capacity-from-your-timeline/>

Any suggestions for how to make the extra details appear?

Thanks,

Sergio


Answers:
author: Florian Bonniec
body: Hi [@Sergio](/t5/user/viewprofilepage/user-id/5000399)

You are referencing Cloud documentation but you seems to use SERVER/DC version.

Both app do not have the same feature. This on in particular seems to be available only on cloud for now.

DC doc

<https://confluence.atlassian.com/jirasoftwareserver090/monitor-capacity-from-your-timeline-1142452226.html>

comments: author: Sergio
body: Ah, thank you! Unfortunate, but that makes sense. Appreciate the quick response.


Tags: advanced-roadmaps

server
Is there a way to hide empty rows in a roadmap?
Asked by AJ Sanford:

We have one project that has a very large number of boards within it. I have created the hierarchy (Theme, Initiative, Epic...) and have been testing using a few of the boards. My dilemma is when I had Initiatives and filter by team, they show for all teams, even if there are no child Epics. If an Initiative has no child Epics, I would like for it to not show (much cleaner and less to sift through). I know I can manually exclude it, but if an Epic is linked in the future, I want it to automatically show back up on the roadmap.

Any insights or recommendations is much appreciated!


Answers:
author: Joseph Chung Yin
body: [@AJ Sanford](/t5/user/viewprofilepage/user-id/4404158) -

With AR for Jira plan, I am not aware there are any automated process/setup which you can hide Initiative if there are no child Epics from the plan.

The only option I can think of is setting up some type issue taggings against initiatives which don't have any child. Afterward, you can setup filter to filter those one out as you train your users of the plan.

In general, one should not be hiding initiatives just because they don't have child roll-up in the plan. It it because the plan should present to users a while picture/landscape for planning purpose.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Aaron Gage
body: I'm not convinced using a AR filter input source helps here.... See these topics for the background. [AR input logic lacking](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Filter-Issue-Source-driving-quot-AND-quot-logic/qaq-p/2006838) - [AR input Order of Operations](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Order-of-operations-for-including-epics-and-stories-in-a-roadmap/qaq-p/2088033#M9267)

To have the intended effect, I think you would need to change each board filter, but then you obviously impact the team boards.... Or I guess you could create a whole additional board to drive the desired filter, but as pointed out in the links above, it's a huge hassle to do so. Would love to hear from the AR developers on the issue.


author: AJ Sanford
body: Thanks [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) and [@Aaron Gage](/t5/user/viewprofilepage/user-id/4412589)

I get the logic of wanting to show all, however, do to the large number of Initiatives we have in this project (50+), it really makes it difficult to see the stuff that is relevant at the moment at a glance. Thanks for the links, Aaron - will continue to research. I would also love to hear from some developers and even share some more specifics.

Appreciate the feedback, recommendations and quick responses!

\~AJ


Tags: advanced-roadmaps

cloud
How to group issues dependencies report by specific field?
Asked by Julieta Jaku:

Hello,

I'd like to group the issues in the dependency report by a field that is NOT Team. For example, I'd like to group my issues by a label.

Is there a way to configure Advanced Roadmaps or my specific plan to do this?


Answers:
author: Ste Wright
body: Hi [@Julieta Jaku](/t5/user/viewprofilepage/user-id/4722144)

Unfortunately, this is not possible at this stage.

This feature request might be related - [JSWCLOUD-21708](https://jira.atlassian.com/browse/JSWCLOUD-21708) - which you could vote for/watch.

Or if not, you could create a new suggestion from this page: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: advanced-roadmaps
Is it possible to add customers column in a customized qeue?
Asked by Hamza ait aissa:

I would like to add a customers column in a queue in Jira service desk


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Hamza ait aissa](/t5/user/viewprofilepage/user-id/4968498) ,

you can edit queues adding columns at your convenience. You can add a custom field as a column ( <https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/> )

Hope this helps,

Fabio

comments: author: Hamza ait aissa
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I want to add a customers column in a queue but I don't seem to find it


author: Fabio Racobaldo _Herzum_
body: Hi [@Hamza ait aissa](/t5/user/viewprofilepage/user-id/4968498) ,

what do you mean as "Customers"? Customer is user that raised the request so it should be reporter. Please clarify what type of information you want to add in a queue


author: Hamza ait aissa
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

I want to add customer name as a column in queue just to filter tickets in queue by customer.

I hope it is clear from my side.

thanks,


author: Fabio Racobaldo _Herzum_
body: Is the customer an information that you currently see in a specific issue? If yes you can add it as a column. No way to add that information if it is not a field of a specific ticket.


Tags: advanced-roadmaps

cloud
How do I pull all Jira Tickets via excel all at once? I pulled an excel but it is only giving 50 at
Asked by Varissa M Dawson:

I need all project tickets via the "Better Excel" format


Answers:
author: Levente Szabo _Midori_
body: [@Varissa M Dawson](/t5/user/viewprofilepage/user-id/4998619)

By "Better Excel" format do you mean that you are using [Better Excel Exporter for Jira](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview&utm_source=cac&utm_medium=cac-comment&utm_campaign=gh)?

If yes, [please open a direct support ticket, so we can help you!](https://midori.zendesk.com/hc/en-us/requests/new)


author: Summer Hogan
body: Hi [@Varissa M Dawson](/t5/user/viewprofilepage/user-id/4998619) - have you tried this article. It has a lot of good info and suggestions?

[https://community.atlassian.com/t5/Jira-questions/How-do-I-export-all-issues-to-excel-or-CSV-with-Jira-project/qaq-p/1423652#:\~:text=In%20order%20to%20export%20Jira,CSV%22%20to%20export%20the%20issues.](https://community.atlassian.com/t5/Jira-questions/How-do-I-export-all-issues-to-excel-or-CSV-with-Jira-project/qaq-p/1423652#:~:text=In%20order%20to%20export%20Jira,CSV%22%20to%20export%20the%20issues.)


Tags: advanced-roadmaps
Jira Advanced Roadmaps - Resolution date
Asked by Mats Frels?:

Currently running on an older version of Roadmaps (8.20.3)

I'm trying to get the Resolved date into the plans, but for some reason I am not able to.

A workaround would ofc be to set due date as the resolved/set resolution date but I'd like to avoid that.

Reason for this is that the managers want to pull out some reports based on resolved date from plans (not JQL's which would be easy to pull).

Anyone knows if it is not possible, or I'm looking at wrong place.


Answers:
author: Joseph Chung Yin
body: [@Mats Frels?](/t5/user/viewprofilepage/user-id/4995215) -

Welcome to the community. Unfortunately, it is not possible to add Resolution Date (resolved) currently to AR of Jira plan. There is an enhancement ask being tracked by Atlassian - <https://jira.atlassian.com/browse/JPOSERVER-3109>. You should add yourself as a watcher of the ask.

Your other option may be to create a custom field and populated it via the WF when an resolution of an issue is set or use Automation for Jira by Atlassian) (a separate paid add-on for the DC/Server env) to populate the custom field. Afterward, you can then expose the custom field in your plan.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Mats Frels?
body: Yeah that was my thought as well as another option, sadly this roadmap consist of various projects and don't think the Project Leads are too keen on doing stuff on their project via automation or populate a custom field.

That said, thank you for the info! Appreciated!

//Mats F


Tags: advanced-roadmaps

jira

jira-server
only group creator cant see active sprint
Asked by php717:

im group creator, and since last week cant see active sprint and backlog

all other team member's can see it no problem

i can see road map and can create issues

but active sprint page and backlog blank (only for me)

![Screenshot 2022-07-30 at 23.57.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/208712iA4AAC69F633CED87/image-size/large?v=v2&px=999 "Screenshot 2022-07-30 at 23.57.44.png")![Screenshot 2022-07-30 at 23.57.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/208713i5B03083D92DCCD5D/image-size/large?v=v2&px=999 "Screenshot 2022-07-30 at 23.57.58.png")


Answers:
author: Joseph Chung Yin
body: [@php717](/t5/user/viewprofilepage/user-id/4997523) -

Welcome to the community. You need to ensure that the filter query used by the boards are shared with you for Viewing at the minimum. Check with your board admin for assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: php717
body: i am the group admin :-)

and of course setting all enabled

![Screenshot 2022-07-31 at 20.28.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/208738iE96E84413E653B49/image-size/large?v=v2&px=999 "Screenshot 2022-07-31 at 20.28.43.png")

so far i have found only one error

im not sure why its coming up.. as main ligvo is english

![Screenshot 2022-07-31 at 20.33.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/208739i2E7DDE6DD66398A8/image-size/large?v=v2&px=999 "Screenshot 2022-07-31 at 20.33.02.png")


author: Joseph Chung Yin
body: Did you check the filter query used associated to the boards? and check the permission against the filter query. It is different then the project permission.

Best, Joseph


author: php717
body: ![Screenshot 2022-08-01 at 00.46.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/208743i0A34FB64C8658E4A/image-size/large?v=v2&px=999 "Screenshot 2022-08-01 at 00.46.34.png")![Screenshot 2022-08-01 at 00.46.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/208744i294B8A07A373F7F4/image-size/large?v=v2&px=999 "Screenshot 2022-08-01 at 00.46.45.png")

dashboard filter not exist.. (i have never tampered with it)


author: php717
body: ill pay for the support..

but i need advise on fixing this..


author: Joseph Chung Yin
body: [@php717](/t5/user/viewprofilepage/user-id/4997523) -

Access your Scrum board and click on the "..." symbol upper right and select Board settings option. In the Board setting UI, review the filter query used against the board.

![2022-08-01_17-17-43.png](https://community.atlassian.com/t5/image/serverpage/image-id/208975iD35554DBC5FE79CF/image-size/large?v=v2&px=999 "2022-08-01_17-17-43.png")

Hope this helps.

Best, Joseph


author: php717
body: Anyone know what it may be ??


Tags: advanced-roadmaps

cloud
Is it possible to create a roadmap view that is built relatively based on issue estimates?
Asked by Justin Raczak:

The issues in my filter use the Estimates field in days for the project's estimated time to complete. Is it possible to get the Gantt view to take a start date for an issue and dynamically plot the issue's duration based on the estimated days?


Answers:
author: Florian Bonniec
body: Hi [@Justin Raczak](/t5/user/viewprofilepage/user-id/4996603)

From what I know we can only do it using Sprint Dates or Start and End date, not time estimate.

But you should be able to do an automation rule that add the number of estimate business days to the start date.

Something like

```
{{issue.Start date.plusBusinessDays(issue.timetracking.originalEstimateSeconds.divide(28800))}}
```

comments: author: Justin Raczak
body: Alas I am just a cog around here so far as Jira goes and don't have rights to do much beyond manage issues. Definitely disappointing, seems like a really obvious piece of functionality. Most teams can dial in time estimates on projects. Anyone who is estimating start dates and end dates for projects beyond what they're currently working on is mostly making things up which will require manual tweaks to ever issue when you need to make changes. Makes this feature maybe fine for project managers but useless for actual software teams.


author: Florian Bonniec
body: Actually you just need to be project admin to configured an automation rule.


Tags: advanced-roadmaps

server