youngmon/atlassian-qna huggingface dataset:
Can't access Bamboo intermittently.
Asked by JongBum Lee:

Dear All

I can not access bamboo intermittently.

When I close all my browser (IE) and try again, it will be connected.

Why? What's the problem?

<br />

The BAMBOO version is 5.15.5 and I am using CROWD SSO.

Best Regards.

Thank you


Answers:
author: Daniel Santos
body: Dear [@jo](/t5/user/viewprofilepage/user-id/426420)

I'm more than happy to work with you on this one, but I'll need to coordinate with the crowd team since this issue could be in their scope depending on what is happening there.  

Please help me with the following:
> I can not access bamboo intermittently.

When you say access here are you talking about login?  
Are you able to load the Bamboo page?
> When I close all my browser (IE) and try again, it will be connected.  
> Why? What's the problem?

Depending on what you understand for the access issue, which is not clear for me yet, we could have a problem related to SSO crowd cache.
> The BAMBOO version is 5.15.5 and I am using CROWD SSO.

Can you share what is the crowd version you are using now?

Does this issue happen more often when you have multiple Atlassian apps on different tabs? Let's say Jira in one, Bitbucket in another one, etc.  

The questions above will help us to move forward in this investigation.  
We might need to open a support case to resolve this one.

comments: author: JongBum Lee
body: Thank you for your kind reply.

My crowd version : 3.2.3

By the way, if the sso crowd cache problem exists.

<br />

Why do I get a connection when I close all browser and re-open browser?

Thanks

Best Regards


author: Daniel Santos
body: Hi [@JongBum Lee](/t5/user/viewprofilepage/user-id/617958)

To answer your question I need to make sure I understand the problem.  
Can you help me with the other questions too I send you before?  
Here they are:

* When you say access here are you talking about login?
* Are you able to load the Bamboo page?
* Does this issue happen more often when you have multiple Atlassian apps on different tabs? Let's say Jira in one, Bitbucket in another one, etc.


Tags: bamboo-administration

bamboo-development

crowd
How is the SCP job type of any use whatsoever?
Asked by John Maxwell:

Looking at the documentation for Bamboo, I see that the SCP job type is available for copying files from the agent to somewhere else.

But it seems, based on my understanding of Bamboo, that this is completely useless, because I have no way to ensure that the files I want to copy will exist.

* If the files are created by another job in the same stage, I have no guarantees about what order the jobs run/complete in, so I can't be certain the files will be created before I try to scp them.
* If the files are created by a job in a different stage, I have no guarantees about whether the stages will be run on the same build server, so, once again, I can't be certain that the files I want will be present.

What am I missing?


Answers:
author: Daniel Santos
body: Hi [@John Maxwell](/t5/user/viewprofilepage/user-id/2213480)

thank you for explaining your pain point with a clear and structured message =\]  

We shouldn't try to use any result from another job in the same stage. As you correctly mentioned we have no guarantees that they will finish on a certain order. Jobs are intended to run in parallel to reduce build time when doing tasks that have no dependency among each other. That is why we also have stages.

Stages will run in sequence and should be used in case we need two different jobs running one after another.

The best way to share data from one job to another is by using artifacts. Stage X publishes the artifact. Stage Y, which runs after X (right after or multiple stages later), will download the artifact. This will assure that a job can run on any server and still have the specific files needed from a previous job to deploy.

I hope I could clarify the scenario for you. If not, please let me know what questions you still have.  

I'll share a link to a video which I believe is extremely useful (although it is already old) to understand the Bamboo building blocks.  
This is the one:

* [Getting Started with Atlassian Bamboo - Build Structure Deep-Dive](https://www.youtube.com/watch?v=2IRTnbzk0RQ&t)  

In summary, I do recommend you to use stages and artifacts to make sure you have the files you need to deploy via SCP task.

comments: author: John Maxwell
body: Ahhh... I was thinking of artifacts as outputs from the plan as a whole. I hadn't considered them for sharing across jobs/stages. That was the missing piece; thanks.


author: Daniel Santos
body: You are welcome [@John Maxwell](/t5/user/viewprofilepage/user-id/2213480)!
Error when I try to add an organization
Asked by Walter Lopatka:

When I try to add an organization, I type the organization name, then press the "add" button. But I get the error:

\> We're having trouble. Check your connection and try again.

Is this an expected error? Am I doing something wrong?

![add organization error.png](https://community.atlassian.com/t5/image/serverpage/image-id/324625i203043C403DBEF70/image-size/large?v=v2&px=999 "add organization error.png")

I see a few others with this problem, but no solutions yet:

[Cannot add organization (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management/Cannot-add-organization/qaq-p/2651806)

It looks like I should either restart by browser (didn't work), or I should check with other admins to see if they are having the problem -- I'll do that. Since I see this is quite common, I think I will close this issue for now and open a support case if I still can't figure it out.


Answers:
author: Andy Heinzer
body: Hi [@Walter Lopatka](/t5/user/viewprofilepage/user-id/4333461) I'm not sure what would cause this. I created a support ticket on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-285546>

Andy


author: Jack Brickey
body: If this persists across multiple browsers please contact [Atlassian support](https://support.atlassian.com/contact/#/).

comments: author: Walter Lopatka
body: Thank you, just getting started with managing JSM, didn't know which path to take for support.


Tags: atl-rvw

cloud

jira-service-management

jira-service-management-cloud
Hello! I am attempting to create an automation for the subtraction of one custom field from another.
Asked by Samantha Johnson:

I am trying to create an automation that calculates a date in an issue field from subtracting a number in a custom field from a date in another custom field.

I can't seem to get the automation to work since one of my custom fields is just a text field with a prepopulated number that is our process lead time (varies on each card in Jira board).

I need an automation that gives me my Due Date that equals my Purchasing Need By Date (10041) minus my Lead Time (10071). The lead time needs to be expressed in business days though.

Is this possible?


Answers:
author: Kai Becker
body: Hi [@Samantha Johnson](/t5/user/viewprofilepage/user-id/5500134)

welcome to the community and thank you for your question.

You should be able to convert the string from the text field to a number with the following syntax:

```
{{issue.YOUR FIELD.asNumber}}
```

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#asNumber>

If it still does not work, please make sure to post a screenshot of your rule, so we can dig deeper.

comments: author: Samantha Johnson
body: So I have 2 custom fields.

The first is called "RO RMT Process Lead Time", ID 10071. This field is already hardcoded into each card and is a set value though it differs for each product.

The second in called "Purchasing Need-By Date", ID 10041. This field is entered manually by the person creating/editing the card.

I need an automation to trigger when the card is moved to a specific column which is easy enough.

The automation needs to update the "Due Date" field to equal "Purchasing Need-By Date" minus "RO RMT Process Lead Time". I need the lead time expressed as business days. So the example below shows a lead time of 13 but it is really 13 *business days.*

So using the info from the card below I would need 13 business days subtracted from 5/31/2024 and that resulting date populated in the "Due Date" field.

I have tried a handful of different variations now but this is the latest one I just tried and failed.

{{issue.customfield_10041.minusBusinessDays(issue.customfield_10071.asNumber)}}

![2024-05-17_16-23-26.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/324596i409DF970C8BC46E1/image-size/large?v=v2&px=999 "2024-05-17_16-23-26.jpg")

![2024-05-17_16-08-19.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/324595iF5A1D8A19626CEAD/image-size/large?v=v2&px=999 "2024-05-17_16-08-19.jpg")![2024-05-17_16-08-01.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/324594iC0D8224E542AF258/image-size/large?v=v2&px=999 "2024-05-17_16-08-01.jpg")


author: Amber McMahon
body: Was this ever solved?


Tags: jira-service-desk-unknown-hosting-type

jira-service-management
what option would you use to open a ticket in Jira Incident or Problem
Asked by Zuhair Alhussain:

Hello everyone my question is, what a newly established Security Operations Center (SOC) team would use when opening a ticket in Jira based on a received alarm for below examples:

Login failure

Hardware dish issue

Suspicious login attempt

User account with admin rights locked out

User is logged in from outside the country

This would be in Jira service management tool would you pick this activity as an incident or as a problem


Answers:
author: Mikael Sandberg
body: Hi [@Zuhair Alhussain](/t5/user/viewprofilepage/user-id/5500076),

Welcome to Atlassian Community!

ITIL defines a problem as "a cause or potential cause of one or more incidents". Incidents are the affect of a problem.

So the examples you listed would all be incidents and then you would create a problem in order to investigate why these incidents happened.

Check out [this resource](https://www.atlassian.com/incident-management/devops/incident-vs-problem-management) for more information.

comments: author: Zuhair Alhussain
body: Thank you for the response, this sound about right for our team.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation to clone an issue with Assets objects custom fields?
Asked by Brock Jolet:

I'm building out an automation that creates a number of subtasks when a specific issue type is used. I want to use the clone function to ensure that all data is transferred from the parent issue to the new children. For all of the standard fields, this works as intended.

However, I am using some Assets objects custom fields and these seem to be ignored by the clone function. I have thus tried to alter the automation rule to specifically update these fields with the value of the same field in the triggerIssue but am not finding success.

Does anyone have any insight into this?

Example: Custom field 10766 is named "User Loadout"

I have tried using smart values such as {{triggerIssue.customfield_10766}} and {{triggerIssue.User Loadout}} as the input on the clone issue action, but it seems these custom fields want AQL. So instead, I tried

```
objectId = {{triggerIssue.customfield_10766.id}}
```

But that doesn't work either.

The clone is happening, but these fields are empty in the resulting issue. The audit log is displaying this error:
> Clone issue
>
> An error occurred while requesting remote information
>
> Bad Request
>
> Issues cloned successfully
>
> *Issue Key*

![Screenshot 2024-05-17 105914.png](https://community.atlassian.com/t5/image/serverpage/image-id/324544i08DF356FEDF4A90C/image-size/large?v=v2&px=999 "Screenshot 2024-05-17 105914.png")


Answers:
author: Brock Jolet
body: For anyone wondering, I did figure out a way to make it work.

I stored all of the IDs in my custom field as a variable called *userLoadout.*

![Screenshot 2024-05-17 150257.png](https://community.atlassian.com/t5/image/serverpage/image-id/324590iE46CB0486EDAFA90/image-size/large?v=v2&px=999 "Screenshot 2024-05-17 150257.png")

Then I was able to reference it as a smart value in my AQL as such:

```
objectId in ({{userLoadout.remove("[").remove("]")}})
```

That worked to populate the field during the clone action.

I'm not sure if the bracket removal bit is necessary, but I wanted to be safe if it printed as an array.


Tags: assets

automation

cloud

jira-service-management

jira-service-management-cloud
Can I configure an atomatitation to assigne issues to a guard team but the assigne be a round robin?
Asked by Enrique Guerra Millan:

I need configure an atomatitation to assigne issues to a guard team but the assigne be a round robin, the normal confugure to assigne to a guard team is like a balanced workload


Answers:
author: Victor Law
body: Hi [@Enrique Guerra Millan](/t5/user/viewprofilepage/user-id/5499969)

Yes, Jira Automation has an option that allows round-robin assignments for a list of users in groups or project roles.

![Screenshot 2024-05-17 at 11.04.52?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324521i0D234DA387875FC5/image-size/large?v=v2&px=999 "Screenshot 2024-05-17 at 11.04.52?PM.png")

Thank you.

comments: author: Enrique Guerra Millan
body: Okay, but I want to use the Team Guard option because with this option, you can configure the users' calendar.


Tags: cloud

jira-service-management

jira-service-management-cloud
Wanted to implement a IF condition in JIRA validators
Asked by Sabyasachi Samal:

Hi,

Want to use below condition in validators but could not find any options. Can you please suggest how to achieve the same. Note: Conditions can be used but the issue is it does not show any error messages to the user.

**Transition from "Ready for Dev" --\> "In Dev" only IF "Dev Estimation \> 0"**


Answers:
author: Maciej Dudziak _Forgappify_
body: Hi [@Sabyasachi Samal](/t5/user/viewprofilepage/user-id/5441436)

If your project is a company-managed project, you can use an app providing Jira expression-based validator. There are several options available on the Atlassian [marketplace](https://marketplace.atlassian.com/search?query=jira%20expression%20validator).

We've developed the Jira Expression Validator as part of the free [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app. Feel free to give it a try! The Jira expression for your case will be similar to:

```
issue.customfield_12345 != null && issue.customfield_12345 > 0
```

You need to change the ID of the field. After "issue." start typing "**Dev Estimation**", editor will suggest the correct field.

I hope it will help.

Cheers

comments: author: Sabyasachi Samal
body: [@Maciej Dudziak _Forgappify_](/t5/user/viewprofilepage/user-id/5267224) Thanks a lot. It worked as expected and good part is this is FREE.


author: Rik de Valk
body: Hi [@Sabyasachi Samal](/t5/user/viewprofilepage/user-id/5441436) ,

The default validators in Jira (Service Management) Cloud do not offer this option. Apps such as Jira Misc Workflow Extensions do offer advanced conditions and validators that provide messages to the user.

Without buying any App, you can implement a workaround, using Automation. You can create a rule that will check AFTER the transition has already occurred, if the issue meets your condition. If not, it will transition the issue back to its previous status and post a comment with explanation.

Kind regards, Rik

comments: author: Sabyasachi Samal
body: Hi [@Rik de Valk](/t5/user/viewprofilepage/user-id/628286) Thanks for your response. Currently I am not looking for a paid app for this. Even though the workaround will work but it will create confusion to the Dev team.


Tags: jira-administration

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Entitlement for Request Types
Asked by Vijay Dadi:

Dear Community,

I want to define an entitlement for request types, so that only authorized people can use those request types on the portal.

Is there a way we can achieve it.

TIA

Vijay


Answers:
author: Rebekka Heilmann _viadee_
body: Hello [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)

with vanilla JSM, you can only restrict portals (projects), not specific request types. I know that there are Markeplace Apps for it though.

Refined is one of them: [Refined Sites for JSM \| Theme ITSM, HR, Help \& Service Desks \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1218481/refined-sites-for-jsm-theme-itsm-hr-help-service-desks?hosting=cloud&tab=overview)

I am sure there are plenty others if you search with the right keywords.

comments: author: Vijay Dadi
body: [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) ,

Thank you for your quick response. I will take a look at it.

But I was expecting this bare minimum functionality available in JSM without having to get other apps from marketplace.


Tags: cloud

jira

jira-service-management

jira-service-management-cloud

request-type
Customer access per portal
Asked by Kevin G?rard:

Hi there!

I'm currently setting up a couple of new Service desk projects.

Untill now, we've used a single customer faced service desk, using Organizations \& Customers to grant access.

In first instance, this needs to be updated with an additional servicedesk (contract management \& order placement).

Here's the snag.

When i add an organization on the new servicedesk, it automatically adds all customers from that organization. However, i want to decide for each organization, which members are allowed on the new service desk portal.

when this is implemented succesfully, i'm planning to apply this structure on at least one more service desk.

Is there a way to implement this?

FYI, i've set up Assets as a CMS system, which is now set up to assign organizations \& customers to different service desks, Automation will handle this for me.


Answers:
author: Kevin G?rard
body: Hi Readers,

I've applyed it as following.

Each Portal is represented by a GROUP

This group is added to the project with the 'customer' role.

The Project permissions is also updated: "Browse project" permission is restricted to this group. rather than the default available .

* Service Project Customer - Portal Access is replaced by the portal specific group.

Thanks to using Assets as CMS system, i can add an attribute that represents the project/portal. By Assigning this to a customer, i can add the organization to all projects, but restrict on customer level which portal is visible to them.

It takes some playing with the Automation \& API, but it works well enough.

Downside to this system is i am now required to create Atlassian Accounts instead of portal only accounts. (as portal only accounts are not assignable to groups)


author: Rudy Holtkamp
body: Hi [@Kevin G?rard](/t5/user/viewprofilepage/user-id/4248770) ,

You should create new organizations. A customer can be part of both.

So you will have:

* Customer1
* Customer1_Contract_Managment

The second one will use for the new JSM project.

Good luck

comments: author: Kevin G?rard
body: I was hoping to avoid this,   
Again, our aim is to add a couple more service desk projects. Maintaining seperate organization per project will make my current setup much more complex...


Tags: cloud

jira-service-management

jira-service-management-cloud
product atl-vertigo--shard-jira-prod-test-us-2--mc.atlassian.net
Asked by Magdalena Cierpia?ek:

Please confirm that the product atl-vertigo--shard-jira-prod-test-us-2--mc.atlassian.net has been removed and will not be charged


Answers:
author: Andy Heinzer
body: That site still exists, but the only products currently on it are free plan products. Hence there is no bill associated with that site at the present time. If you wish to delete this site, please see our steps in [Cancel a subscription](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/). As the billing contact/site-admin of that site you can choose to cancel the subscription, which eventually will delete that site if you wish.

Andy


Tags: cloud

jira-service-management

jira-service-management-cloud
Slack and Jira Integration
Asked by Wareham, Callum esure_Reigate:

I want to be able to emoji a Slack comment which then adds a comment into a jira ticket the slack channel is linked too.

When trying to add emoji workflow it doesn't allow to add comment only create a ticket or update specific fields


Answers:
author: Tugba Capaci
body: Hi [@Wareham, Callum esure_Reigate](/t5/user/viewprofilepage/user-id/5428781) ,  

<br />

I recommend checking out the Jira-Slack app [here](https://actioner.com/app-directory/jira-software-22?utm_source=atlassian-community&utm_medium=assistOps).   

It simply adds comments when you react to a message with a pin ? emoji (or another). If you don't want to use the entire app, you can build your own automation using Jira and Slack integration.  

Tugba

[actioner.com](https://actioner.com/)


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

slack
Free Apps from marketplace that allow adding custom fields to JSM customer request list in portal
Asked by Danilo Simic:

Hello,

I need to add some custom fields to the customer request list in the JSM portal. Because this is not an option out of the box (good job Atlassian) I was wondering if there is a free marketplace app that would solve this problem?

Also if anyone knows of a workaround for this please share.

Thank you!


Answers:
author: Rudy Holtkamp
body: Hi [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) ,

There is no API to the request list view, hence it is not possible to create an app for it.

comments: author: Danilo Simic
body: Wonderful.

Thank you for providing this information.


author: Leo Prakash_CodeForMe_
body: Hi [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) ,

We do have couple of plugins to show more fields on customer portal request view but not in List view though. if you are interested still,

1. Free App: [Extended JSM Portal - FREE \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1234168/extended-jsm-portal-free?hosting=cloud&tab=overview)

\>\> this app allows you to configure fields you want to render them in request type

2. Paid App: [Extended JSM Portal - PRO \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1234616/extended-jsm-portal-pro?hosting=cloud&tab=overview)  
\>\> this app allows you to configure fields to render for EACH request type. And you can allow your customers to edit them(you can decide which field to be editable) also you can restrict who can edit the request

Regards,

Leo


author: Elitsa Velikova _Nemetschek Bulgaria_
body: Hi [@Danilo Simic](/t5/user/viewprofilepage/user-id/5456489) ,

Our app [Advanced Portal Reports](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview)will let you do that. It is free for up to 10 users.

Cheers,

Elitsa

comments: author: Rudy Holtkamp
body: This will show you what you want, but it is not the same list.


author: Danilo Simic
body: This is the list I am talking about:

![customer request list.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/324463iAC4CF5186670362E/image-size/large?v=v2&px=999 "customer request list.jpg")


Tags: cloud

jira-service-management

jira-service-management-cloud

portal