youngmon/atlassian-qna huggingface dataset:
PostgreSQL upgrade from 9.5 to 9.6 version
Asked by Sivaraman Selvam:

Hi Team,

I'm upgrading our RDS PostgreSQL database from 9.5 to 9.6 for our confluence version 6.15 but after the database upgrade. I'm not able to see the confluence spaces and also it's not possible to create a new one too. I tried to even update the JDBC driver still the issue persists. I'll happy if you can help with this issue. Thanks in advance!


Answers:
author: Fadoua
body: [@Sivaraman Selvam](/t5/user/viewprofilepage/user-id/4090746)

Can you please copy/paste from log file after hiding any confidential info?

Especially lines that show Error

Best,

Fadoua

comments: author: Sivaraman Selvam
body: These are the errors in the log file.

Caused by: org.postgresql.util.PSQLException: ERROR: column am.amcanorder does not exist  
Position: 427  
at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2182)  
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1911)  
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:173)  
at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:615)  
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:451)  
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:331)  
at org.postgresql.jdbc2.AbstractJdbc2DatabaseMetaData.getIndexInfo(AbstractJdbc2DatabaseMetaData.java:4230)  
at com.mchange.v2.c3p0.impl.NewProxyDatabaseMetaData.getIndexInfo(NewProxyDatabaseMetaData.java:3352)  
at net.sf.hibernate.tool.hbm2ddl.TableMetadata.initIndexes(TableMetadata.java:154)  
at net.sf.hibernate.tool.hbm2ddl.TableMetadata.\<init\>(TableMetadata.java:43)  
at net.sf.hibernate.tool.hbm2ddl.DatabaseMetadata.getTableMetadata(DatabaseMetadata.java:85)


author: Daniel Ebers
body: This error is found in a document and suggest the driver with support for PostgreSQL 9.6 should be used.  
When you said you upgraded the driver please double check its version and make sure any old driver is removed from filesystem (or moved away).

Please also refer to: <https://jira.atlassian.com/browse/CONFSERVER-44216> for more information and a how-to.


author: Sivaraman Selvam
body: Thanks! It works fine now.


Tags: aws

confluence-server

postgres

server

upgrade
Description field in space details
Asked by Arif Demir:

Hi all,  
is there any kind of history for the Space Details? The "Description" field is particularly interesting for us. We would like to know who changed this field and when. We cannot find any information about this in the AuditLog.  
Maybe it is possible to query the information from the database?

Space tools --\> Overview --\> Space Details

We are using Confluence 7.5.0 DataCenter.

Thanks.


Answers:
author: Fadoua
body: [@Arif Demir](/t5/user/viewprofilepage/user-id/3809081)

Did you check the logs?

I will try in the meantime to search even though I don't think there is a way to see who made the change from inside Confluence.

Best,

Fadoua

comments: author: Arif Demir
body: Hi Fadoua,  
I have checked the logs but they do not contain this kind of data.

Were you able to find out anything?

Best,

Arif


author: Fadoua
body: [@Arif Demir](/t5/user/viewprofilepage/user-id/3809081)

What about page history? It tells you who made the change.

Best,

Fadoua


author: Arif Demir
body: Hi Fadoua,

thanks for the suggestion but the Overview-Page does not have any page history.

Best

Arif


author: Fadoua
body: [@Arif Demir](/t5/user/viewprofilepage/user-id/3809081)

Click on the (...) top right of your Confluence page

from there you can see page history

Best

Fadoua


Tags: confluence-administration

confluence-data-center

questions-for-confluence
Authentication with Confluence to access wordpress site
Asked by Pedro:

Hi,  
I'm trying to achieve the following:  
a) user has an account in Confluence and is currently logged in to it  
b) user tries to log in to an external website in wordpress  
c) wordpress detects that user with provided e-mail address is currently logged to Confluence   
d) wordpress automatically logs user to its website  

I'm not sure which should be the correct approach. Either user should first authenticate with wordpress account credentials and then c) and d) should occur. Or instead of wordpress login screen, there should be some kind of "Login with Confluence" form that would try to authenticate user in Confluence first and then execute d).  

I would appreciate any hint for the design of this flow, and especially, if there's any way to detect c), i.e if a user with provided e-mail address is currently logged to Confluence or not.  

Thanks in advance.  
Peter


Answers:
author: KAGITHALA BABU ANVESH
body: There is a tool SSO.

Which is configured organization level.

When in my case our internal application and Skype and Outlook are sharing same password.

If i log into one application, for the other account there is no need to enter credentials.

or

Oauth

Can you please check with your network team or someone who look at your network related operations


Tags: cloud

confluence-cloud
I cannot see the import option
Asked by Marine Saffar:

I have some content in Notion that I would like to import to Confluence.  
How can I proceed?

I cannot see any 'Import' section on Content Tools (I am admin of my space and a admin of our Confluence account).


Answers:
author: KAGITHALA BABU ANVESH
body: HI [@Marine Saffar](/t5/user/viewprofilepage/user-id/300245) ,

Are you importing a word document,

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126229i81A31625D1709092/image-size/large?v=v2&px=999 "image.png")

Please go to your page , click on **...**(Page settings) --\> Advanced details --\> import word document.

Please try this.

comments: author: Marine Saffar
body: No, I want to import a whole wiki documentation from notion (a wiki system).  
I can export from notion in HTML format so ideally I would like an import tool from HTML documents.


author: KAGITHALA BABU ANVESH
body: Hey sorry for the other info,

I'm aware of it from Notion to Confluence.


author: Marine Saffar
body: Is there any way to import multiple HTML documents into Confluence?


author: Daniel Ebers
body: There used to be some options - but they focus on Server rather on Cloud (for example the [HTML](https://confluence.atlassian.com/conf75/html-macro-1004946933.html) macro).  
For Confluence Cloud there are Apps from Marketplace - you could review them if they suit your needs.  
Here is just one example:  
[https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
is it possible to recover the information once the account has been suspended?
Asked by Antonio Casillas:

my company was not able to pay the subscription for a few months. Now we want to reactivate the subscription and recover the information but apparently, it has been deleted.

It makes no sense while Atlassian is supposed to have ISO 27001 and that means they need to store the backup for 5 years.

do you have any idea if there is any way Atlassian can recover that info?

Thanks in advance for your help


Answers:
author: Antonio Casillas
body: Dear all,

Finally, the Atlassian support team has been able to recover all the data that were lost.

I would like to share with the community our thanks to Atlassian support team, specially to Diane and Josh H, for all their work.

Thanks

comments: author: KAGITHALA BABU ANVESH
body: Good to hear :)


author: KAGITHALA BABU ANVESH
body: Hi [@Antonio Casillas](/t5/user/viewprofilepage/user-id/4228853) ,

I found this. it may helpful please check the below link

<https://community.atlassian.com/t5/Jira-questions/Your-Atlassian-Cloud-subscription-hasn-t-been-renewed/qaq-p/960646>

comments: author: Antonio Casillas
body: thanks for your help

the problem is that we have contacted attlassian and they say that they have deleted the information and they cannot restore it even if we restore the account.

as they are supposed to keep a backup for everything, I was wondering if someone has been in the same situation and have been able to recover it through any department from Atlassian

best


author: KAGITHALA BABU ANVESH
body: it's a difficult situation. i can understand your pain. Hoping someone can help from Atlassian.

All the best


Tags: cloud

confluence-cloud

jira
Confluence integration with Lucid Chart
Asked by Karthick Jaganathan:

Hi Team,

We have upgraded our confluence version from 6.15.9 to 7.4.6

Post upgrade we have updated our Add-ons. One of them is Lucid chart - 1.24.14 which is causing the issue now.

We couldnt able to connect to lucid chart apps.

Error :

Please Adjust Firewall : Lucid Chart Plugin

<https://lucid.app> is unreachable from your confluence servr Host

Can you please help in resolving this issue asap.


Answers:
author: Karthick Jaganathan
body: ![Lucid Chart issue.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/126226i23728D60D68F41C2/image-size/large?v=v2&px=999 "Lucid Chart issue.jpg")

comments: author: EK
body: Hello,

[@Karthick Jaganathan](/t5/user/viewprofilepage/user-id/1487451)did you found solution for your problem?


Tags: cloud

confluence-cloud

lucidchart
I'm creating labels but they are not being added
Asked by Craig Melcher:

I've added labels to a published page, in both edit and published mode, but the labels do not appear at the bottom right of page.   

Thanks


Answers:
author: Bill Bailey
body: Do they appear after a time delay? I have seen a number of questions now with people not seeing updated content for up to 12 hours later.


author: Nic Brough -Adaptavist-
body: When you create a new label for a page, you get a box pop up to type into. Can you tell us exactly what happens when you put something in there and click "add" next to the entry box?

(Keep an eye on the labels area in the greyed-out background area - does that change at all? Even before you close the label dialogue?)


author: KAGITHALA BABU ANVESH
body: Hi Labels not allowed with spaces in between letters.

If you want to check all the labels created in Space use "Labels List" Macro.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126223iEF93692F9534D8D7/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126225i717909FC556EF340/image-size/large?v=v2&px=999 "image.png")

Please check the below link, where you can get more information regarding Lables.

<https://support.atlassian.com/confluence-cloud/docs/use-labels-to-organize-your-content/>


Tags: cloud

confluence-cloud
Where can I see all the labels created in a space?
Asked by Craig Melcher:

[This page](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html) on your support site says:
> The Labeled content page
>
> If you're viewing a page or post that has labels or displays the[Attachments macro](https://confluence.atlassian.com/docm/latest/attachments-macro-993925289.html), you can choose any label to go to the**Labeled content** page for the space.

But I can't find this. Suggestions?   

Thanks


Answers:
author: KAGITHALA BABU ANVESH
body: Hi I think you are using cloud version only. i tried the following to view all labels in my confluence.

https://\<Your host name\> .atlassian.net/wiki/labels/listlabels-alphaview.action

It worked well. the output shown as below.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126222i58514E8443BB5D51/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

confluence-cloud
page version diff incomplete
Asked by Thomas:

Hi,

basically, the comparison of page versions detects for spaces (added/deleted). We currently have a page where a space has been added, but this is not displayed in comparison to the previous page version.  
A blank space is not critical. However, the reliability of the comparison is critical, because review processes are linked to it.

Have you ever seen a similar case? I could not find a bug ticket so far.

Bye Thomas


Answers:
author: Thomas
body: Hi Thiago,

at the moment we have one known affected page version. I don?t want to share the page content for public. Do you want to have it via Support-Ticket?

<br />

Regards  
Thomas


author: Thiago Masutti
body: Hi [@Thomas](/t5/user/viewprofilepage/user-id/2560601)

I've created a test page and added just a space as a modification.  
The page comparison feature was able to identify the modification.

![page-diff.png](https://community.atlassian.com/t5/image/serverpage/image-id/126240i4867F75AA9CBC8E3/image-size/large?v=v2&px=999 "page-diff.png")

Would you mind sharing the [storage format](https://confluence.atlassian.com/confkb/how-to-retrieve-confluence-storage-format-1014270532.html) of the two different versions of this sample page you mentioned?

This may help us to understand the actual difference on the content.

Regards,  
Thiago Masutti


Tags: confluence-server

server
Sensitive credential Removal in Confluence Page
Asked by Roja Gurram:

Hi All,

When a user publishes / edits a page is it possible to prompt them if the page contains certain words e.g. password to confirm sensitive credentials are not stored within the page.

Please can someone revert ASAP!


Answers:
author: Diego
body: Hello [@Roja Gurram](/t5/user/viewprofilepage/user-id/3627350) !

A similar request has been made here in our Community some time ago. You can take a look at it here:
> * ++***[\[Atlassian Community\] Restrict content based on a blacklist of words](https://community.atlassian.com/t5/Confluence-questions/Restrict-content-based-on-a-blacklist-of-words/qaq-p/99897)***++

Also, it might be a good idea for you to create a review process for pages before they are published. Some of the third-party vendors in our Marketplace might have the right tool for you:
> * *++**[\[Atlassian Marketplace\] Confluence Cloud - Search term "review"](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=review)**++*

Let us hear from you!


Tags: cloud

confluence-cloud
ScriptRunner Jobs stopped without Error
Asked by Benjamin Kr?ger:

Hello,  
i have a custom script that is fetching data every 10 minutes in ScriptRunner Jobs. After days of working without a problem, it just stopped working. There is no error in logs or a failure message and if i run the script manually it is working normal.  
What could possible be the problem?  

Best regards  
Benjamin


Answers:
author: Der Lun _Adaptavist_
body: Hi Benjamin,

You could check the suggestion from Peter. Perhaps you can find some information from there that could help to resolve the issue.

If you can't find anything helpful there and the permission is indeed correct, could you share the script and what it does? We might be able to get more clues from there.

Regards,  
Der Lun


author: Peter-Dave Sheehan
body: This is just a guess here... but check that the user assigned in the job to run the script as is still a valid and active user with the correct permissions.

You can also investigate the job history in the jira admin screen Scheduler Details under com.onresolve.sriptruner:UserScriptJob

There you will see last run and next run.


author: Marko Turic
body: I have the same problem. My jobs simply stop executing without any errors. In Scheduler administration, it is recorded that the job ran, but there are no changes. The user executing it is active and has all necessary permissions. It just stops executing


Tags: confluence-server

job

scriptrunner

server
Problem with Forgot Password
Asked by CONTMAN SP. Z O.O.:

Confluence Server version: 7.0.2

Hello,

I'm having trouble with my password reset link.  
The link does not reach the email - there is no error in the log.  
Test email is sent correctly.

Please help me.


Answers:
author: KAGITHALA BABU ANVESH
body: Hi are you only the admin or any other admins there ?

if other admins there ask them to create a password if it is not synced with LDAP. you can change the password after login.

or

as you saying there is no error found in logs , it's a bit unusual task, you can login into confluence using "recovery admin" credentials.

Please check the below link.

<https://confluence.atlassian.com/conf70/restore-passwords-to-recover-admin-user-rights-976757043.html>

**Note : For above operation you need to stop the server for few mins**


Tags: confluence-server

server
Pages too easy to move
Asked by Lucy Minato:

I'm finding it a bit too easy to move pages in Confluence. This results in pages being accidently moved to the wrong location (read "I found a page today that had been moved and made a child of another page that it shouldn't have been"!).

Does anyone else have this problem? Is there a way to avoid this?

I think it would be more useful to have to "accept" the move *before* it happens rather than have the option to "undo" the move *after* it's happened ... and in any case that's only possible for the time that the "undo" popup stays open.


Answers:
author: KAGITHALA BABU ANVESH
body: I found this information regarding moving page in-between two spaces.

To move or copy a page into a different space, you also need:

* Delete permission on the space you're moving *from*.
* Create permission on the space you're moving or copying *to*.

If the page has [restrictions](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/) and you want to keep the page restrictions in the new location, you'll also need Restrict permission in the space you're moving to. .

comments: author: Lucy Minato
body: Thanks for your answer [@KAGITHALA BABU ANVESH](/t5/user/viewprofilepage/user-id/4194998) but that doesn't really help me as it doesn't address my problem. And I'm mainly referring to moving pages within a space.


author: KAGITHALA BABU ANVESH
body: Hi [@Lucy Minato](/t5/user/viewprofilepage/user-id/1126814) ,

You mean re-ordering pages right. child page to another right.

Please check the below image and link. which can help about reordering pages.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126795iB3B36554DAC7E1F0/image-size/large?v=v2&px=999 "image.png")<https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>

At present there is no feature as "" **"accept" the move *before* it happens rather than have the option to "undo" the move *after*** **it's happened** ""

Thanks.


Tags: cloud

confluence-cloud

move
I set a sub-page in my personal space to Open/Not restricted, but nobody can see it
Asked by Trond Ivar Heltveit:

How can I share content from my personal Home page with others?

I tried setting the page to Open for everyone, but nobody can see the content.

Can someone explain to me how I can share content from my Home page?


Answers:
author: Trond Ivar Heltveit
body: Will pick up this conversation later, as I need to take care of some other important issues.  
My fix for the moment is to just move the entire page into a common space for all of us,  
but I haven't really figured out yet, or managed, to share content from my own space.


author: KAGITHALA BABU ANVESH
body: HI [@Trond Ivar Heltveit](/t5/user/viewprofilepage/user-id/1483594) ,

1. Please check the space permissions first. does the users are having access on Space (View All Pages).

2. Check The current page restrictions

3. Check the current's parent page restrictions.

comments: author: Trond Ivar Heltveit
body: I also have some content which should be restricted in my space, naturally, so how can I maintain both Restricted on a top-level, but still open up some sub-pages?


author: KAGITHALA BABU ANVESH
body: To view the content in space , the person must have view access on space.

as you having some content to be restricted, you can keep the required pages "restricted". the users view all pages which are unrestricted. if any restriction is applied ton pages those will be hidden / viewable by page level restricted people.


author: Trond Ivar Heltveit
body: I tried giving a person explicit rights to view the page, clicked Apply, and now it says: "Needs access to space first. Contact a space admin.", but found no way of accepting this request. Me and the confluence administrator is listed as admins. Where/how can I give this access?


author: KAGITHALA BABU ANVESH
body: I think you received an email , "as some one requested access" Please check once.


Tags: cloud

confluence-cloud
??????????????????
Asked by ?????????:

???????????????????????????????

??????????????????


Answers:
author: Rick Li
body: ?????????????????????????  
[@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) ?????????  
???????????????????????????????????????????????????????????????????????????

* *CONFLUENCE???\> ????* ???????????????????????????????**??????????**?CJK(?????????)????????


author: Ollie Guan
body: Hi [@?????????](/t5/user/viewprofilepage/user-id/4228367) ,

Temporarily, currently only sysadmin can change indexing language and reindex all documents. Contact Atlassian Support if you need help.

<https://support.atlassian.com/contact/>


Tags: cloud

confluence-cloud
Details of PostgreSQL version supported by Confluence 6.15.8
Asked by Prakash Chandra Roy:

Can you please provide the details of PostgreSQL version supported by Confluence 6.15.8?

Currently, we are running PostgreSQL version 9.5.22 and we need to upgrade this version to latest version of PostgreSQL which is supported by Confluence 6.15.8.  
Also, share the steps to perform on Confluence while applying PostgreSQL upgradation.

We are not allowed to upgrade the Confluence version 6.15.8


Answers:
author: KAGITHALA BABU ANVESH
body: hi [@Prakash Chandra Roy](/t5/user/viewprofilepage/user-id/1020880) ,

Please check the Confluence supported PostgreSQL below

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/126169i8FADB7F6FFCF4EA8/image-size/large?v=v2&px=999 "image.png")

<https://confluence.atlassian.com/conf615/supported-platforms-967338803.html>

comments: author: Prakash Chandra Roy
body: Thanks [@KAGITHALA BABU ANVESH](/t5/user/viewprofilepage/user-id/4194998) for the answer.


Tags: confluence-server

server
??????????? ??? NEW ??
Asked by ????:

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??????????????????????????  
????? PageTree????????????????????????????????????????????????????

???????????????????????????????????NEW??????????????????

???????????????????NEW??????????????? ????????????????????????????????

??????? ?????????????????????????????????????????????

???????????????????????????????????  

?????????????????????


Answers:
author: Rick Li
body: ?????????????????????????

* PageTree??????Sort Pages By??????creation????????????????????????????Reverse Order??????????????????????????????????????????????????????
* ????????????????NEW????????????????
* ????????????????????????????????????????????????????????15???????

comments: author: ????
body: ??????????????

<br />

??????????????????????????  
????????????

????????????????  
???????????????????????


Tags: cloud

confluence-cloud