youngmon/atlassian-qna huggingface dataset:
Board organisation - for best overview
Asked by Sofie Blinkenberg:

We are a small company of 5 people.

We have a board for each of our customers and it works really well.  
Our challenge right now is, we are getting a lot of customers (jayyyy!)

So we wish to organise the boards in the overview, so we can see who in the company takes care of witch customers - any ideers out there?

ps. all our boards are made as personal boards, as we are not ready to go Trello Buisness class.

Looking forward to your ideers.

Smile Sofie

![Sk?rmbillede 2020-08-20 kl. 10.58.13.png](/t5/image/serverpage/image-id/107322i4981DE524C39DFCD/image-size/large?v=v2&px=999 "Sk?rmbillede 2020-08-20 kl. 10.58.13.png")


Answers:
author: Iain Dooley
body: [@Sofie Blinkenberg](/t5/user/viewprofilepage/user-id/3600179) the best way to organise this is a "board of boards" where each card in an overview board links to one of your actual boards. This board then becomes just like the Trello view you show above but you can move the cards around, for example by creating a list per manager and putting each client card into their list, so they know which boards are theirs.

You can also automate the creation of boards from a template during on-boarding, this is actually the example I use in my introduction to Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

Note that if you also want to have a clear picture of what each individual team member is working on in an interface where you can easily reprioritise their tasks and see any outstanding notifications you might like my product BenkoBoard:

<http://www.benkoboard.com/>

comments: author: Sofie Blinkenberg
body: Hey Lain,

Thank you for quick respons - good idea with the board overview.

With regards to linking a card to an actual board, sounds perfect, but how do I do that?

Just saw the Benkoboard video (and the accent), awsome integration - will check it out. Does it do the same with inviting calender into the board?

Smile Sofie


author: Iain Dooley
body: [@Sofie Blinkenberg](/t5/user/viewprofilepage/user-id/3600179) you can attach any trello card or board to any Trello card, check it out:

<https://blog.trello.com/related-cards-related-boards>

You can do it manually or you can automate it with the API, the second example in the Trellinator intro article I posted above actually does this, but it needs a bit of coding/setup (I'm working on making this easier :)

Thanks for checking out BenkoBoard! Each BenkoBoard is just a Trello board so you can add the calendar power up to them (or any other powerup). There's also a shared email version at <http://www.benkodesk.com/> for if you want to allow your team to communicate with clients through a team address like info@ or support@ and so on.
Wrong Onedrive account when selecting attachment
Asked by Amanda Lenihan:

When selecting Attachment the wrong MS Onedrive account comes up. I've tried selecting 'Switch Account' but it just buffers briefly and then back to the same account.


Answers:
author: Keli
body: Hi [@Amanda Lenihan](/t5/user/viewprofilepage/user-id/4057389) ,

Keli here with the Trello Support team!

Choosing the 'Switch Account' button should log you out of the account currently authenticated with the Power-Up then allow you to log in using a different One Drive account.

Since this isn't happening, it sounds like this may be a local browser problem (such as badly cached data), and I'm curious if following these browser troubleshooting steps will help: <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>

If this doesn't help, reach out directly to our support team at <http://www.trello.com/contact> and we're happy to dig into this further with you!
Connection problem between Trello app and Zendesk
Asked by S?ren Holm:

I have for a long time used Trello app in Zendesk. Worked perfect so fare.

Now I get an error saying "Failed to get your user information from Trello" on Zendesk tickets where there is not a card created yet.

I can see trello cards on older Zendesk tickets, where a card have already been created. But now it is impossible to create new Trello cards on new Zendesk tickets.

Already tried to logout from Trello and Zendesk, reinstall the app in Zendesk, but no luck.

Anyone got this problem? and solved it?

Soren


Answers:
author: Jonathan Els
body: Still an issue in 2021.


author: S?ren Holm
body: I have added a support ticket at Trello support. I will let you know if I get an answer. Looks like a general problem an not a local problem for me.

comments: author: S?ren Holm
body: I just refreshed my browser and now it looks like it is working again.


author: hanse.kohei
body: Thank you for the request to the support:)


author: Iain Dooley
body: [@S?ren Holm](/t5/user/viewprofilepage/user-id/4057625) [@hanse.kohei](/t5/user/viewprofilepage/user-id/4057946) [@Nathan Berthiaume](/t5/user/viewprofilepage/user-id/4058180) [@Chiranjeeb Das](/t5/user/viewprofilepage/user-id/331340) [@Kev_K](/t5/user/viewprofilepage/user-id/4058168) FYI there are now several options for running shared email/helpdesk directly from Trello:

1) my own product BenkoDesk <http://www.benkodesk.com/>

2) SendBoard powerup <https://sendboard.com/>

3) Hipporello powerup <https://hipporello.com/>


author: hanse.kohei
body: Currently, work.  
It seems the App getting recovery in our zendesk account.

comments: author: S?ren Holm
body: You are right, It looks like it is working again


author: Nathan Berthiaume
body: This is also happening across our org. SOS!


author: Kev_K
body: Yep, same problem here. The error you had shows up briefly, then disappears and then it keeps on trying to find the boards, but can't (spinning loading circle).

comments: author: Chiranjeeb Das
body: Exactly the same problem.


author: hanse.kohei
body: The same problem has been occurred in our zendesk.


author: Francisco Pacheco Cardenas
body: hi

The same thing happens to me, does anyone know how to solve it?


author: Ida Mehlsen
body: We have the same problem!


Tags: app

zendesk
How to integrate lead squared API in Trello?
Asked by Aditya Lokanandi:

I have leadsquared API that I want to install on my Trello account, I didn't found any Trello developer option in my account. How I can integrate a third party API in Trello account


Answers:
author: milynnus
body: [@Aditya Lokanandi](/t5/user/viewprofilepage/user-id/4057343) I am quite sure you already know about Trello Rest API. Played around with it quite a bit and depending on the platform you are using you can used them in conjunction with your Leadsquared API. I did that with Trello using py-trello and Telegram API.

The other option available would be to use Butler Http Request. I used it to implement my own Butler add on. It allows for access to 3rd party services. Here's something I have done

<https://youtu.be/Lhl34MXpsxo>
Im not able to get notifications
Asked by Stephanie Ruiter:

I've updated all my iOS configurations to allow any changes on my cards to be notified, however the notification sheet is not updating nor I'm getting any badges when changes are made, what's happening?


Answers:
author: Keli
body: Hi [@Stephanie Ruiter](/t5/user/viewprofilepage/user-id/4057136)

Keli here with the Trello support team! [Watching](https://help.trello.com/article/799-watching-cards-lists-and-boards) or becoming a [Member](https://help.trello.com/article/779-removing-a-member-from-a-board) of the card, or watching a list or board, is a requirement to receive push and email notifications for card updates and due dates. Can you check that the cards in question have the 'Watch' option selected? A 'watched' card will show a small eye icon on at the board view.

Here's an article that can help troubleshoot notifications as well: <https://help.trello.com/article/740-notifications-are-not-working>.  

I hope this helps!
What?s the difference between Your Team Boards and Team Boards?
Asked by Audrey:

Hello,

I am on my iPad and viewing a dashboard of our team Trello boards. They are broken up into 3 categories: "Your starred team boards", "Your team boards" and "Team boards". I can't figure out the difference between "Your team boards' and 'Team boards'.

Any insight?

Thanks!


Answers:
author: Ollie Guan
body: Hi [@Audrey](/t5/user/viewprofilepage/user-id/4057160) ,

Please refer to the following post.
> The "Your Team Boards" section is for all of the boards that you have created within the team, however the "Team boards" section is where all of the boards that are under your team can be found.

<https://community.atlassian.com/t5/Trello-questions/What-s-the-different-between-Your-Team-Boards-and-Team-Board/qaq-p/916766>

comments: author: Audrey
body: Thanks for your response.

I read that post and the users response about it being inaccurate is true.

I have boards in my 'your team boards' that are not created by me and those boards also don't show up in 'team boards'... even though they are designated as team/visible.

Any thoughts?


author: Audrey
body: Any other solutions [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) ?
Power Up Error
Asked by William Grubb:

I'm receiving an error when trying to use the Power Up feature. The error is saying "You have reached a limit on Trello(e.g. too many lists or labels on the board)" What would the resolution be? Thanks!  
![](https://files.slack.com/files-pri/T5BJLELQZ-F019BAMKJ3E/image.png)


Answers:
author: milynnus
body: [@William Grubb](/t5/user/viewprofilepage/user-id/4057117) There is a Rate Limit set by Trello and depending on the Power Up design you probably have too much data on your board for it to handle at any one time. <https://developer.atlassian.com/cloud/trello/guides/rest-api/rate-limits/>  
As a custom Power Up builder, I have to pay special attention to that. For example in my dashboard app, I have to limit to one chart per view.
Restrict Due Date on Trello
Asked by Ed Asturias:

Hi All,

Is there a way to restrict board members with standard access from changing the established project due date in Trello?


Answers:
author: milynnus
body: [@Ed Asturias](/t5/user/viewprofilepage/user-id/4057115) not that I have read. Such intra board controls will probably need you to have webhooks to alert you when the change happens and to revert the status back. Trello publish a list of actions here <https://docs.google.com/spreadsheets/d/1opvJZ2yqfWgVr5ol1NXkvhn7Y4RKon2xPhemMbQprwA/edit#gid=0>

comments: author: Ed Asturias
body: Thanks -- I already receive an email alerting me when someone makes a change to the card -- that helps, but I was hoping to control date changes to measure project effectiveness.


author: Dalal Al-Abdullah
body: I am facing the same issue. My members sometimes change due date claiming that it was by accident. I know we are always notified but it would be really helpful if we could restrict that.   

is there any way to suggest this for Trello developers?
Github Integration doesn't always Populate PRs
Asked by Maxine Rock:

Occasionally when using the Github integration with Trello, we will see an error where the button just does nothing. When you click, none of the PRs populate. Sometimes it comes back after a reload or if you wait, sometimes the only fix is to revoke the credentials and add them back. Has anyone else experienced this or know if there is a fix?


Answers:
author: Ryan
body: Hi Maxine,

Occasionally this can occur due to a conflict with a browser extension that you are using. Therefore if this comes up again, I'd recommend disabling any extensions that are active to see if this helps.

If the issue persists, then send our support team a message at trello.com/contact and we can look to troubleshoot this a bit closer together with you.

Thanks!

Ryan


Tags: github
how do i change my profile pic on android
Asked by zay:

idk how to change it


Answers:
author: Soumyadeep Mandal
body: Hi [@zay](/t5/user/viewprofilepage/user-id/4056826) ,

Welcome to the community!

Just open google chrome browser and switch to desktop mode and follow the steps below:

Changing your profile picture (avatar) {#toc-hId--1325029895}
-------------------------------------------------------------

To change the profile picture shown in Trello, log into your Atlassian account at <https://id.atlassian.com/> and then go to <https://id.atlassian.com/manage-profile/profile-and-visibility> to change your profile picture. Click on the current profile picture to either change or remove the current picture:

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5ee252462c7d3a10cba8c4a0/file-zrrO9Q28v0.png)

**Using a legacy Trello account?** To change your Trello profile picture, also called your avatar, go to <http://trello.com/me>--- hover over your existing avatar and choose "Change".

Your account's avatar is visible to anyone on the internet, including those that find you through search engines like Google. Trello also supports [Gravatar](http://gravatar.com/), a site that lets you upload your avatar once and use it on various sites across the internet. Trello will default to using your Gravatar if that is available. Note that WordPress avatars are [automatically uploaded through Gravatar](https://en.support.wordpress.com/gravatars/).
clean up confluence
Asked by Rose Wells:

I'm using the cloud version of confluence and want to archive unused spaces. I don't have access to Space analytics only specific page analytics. I'm trying to remove 'spaces' that are no longer being used


Answers:
author: Josh Costella
body: Hi [@Rose Wells](/t5/user/viewprofilepage/user-id/4580022)

If you do an [advanced search](https://support.atlassian.com/confluence-cloud/docs/search-for-pages-and-posts/) in Confluence, you can put a date range for spaces by their last modified date. That might help a bit. But if you have an option to get access to space analytics, that's your best option.

![conf advanced.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/187053i85BBB14B830C5893/image-dimensions/237x412?v=v2 "conf advanced.jpg")


Tags: cloud

confluence-cloud
home page not showing activities performed by self
Asked by robin.lu:

on the home page I can see a list of activities of others but not my own after I added a new page and edited another --- why did this happen and how to fix it so that my activities are shown on the home page?


Answers:
author: Ollie Guan
body: Hi [@robin.lu](/t5/user/viewprofilepage/user-id/4797648) ,

In Oevrview or Recent Page, any screenshot?


Tags: cloud

confluence-cloud
Delete a space
Asked by Tania Mata Morales:

Hello, could you help me to know how to restore a space in confluence, it was deleted by accident


Answers:
author: Srinatha T
body: Hi [@Tania Mata Morales](/t5/user/viewprofilepage/user-id/4407516) ,

Welcome to Atlassian community.

It's sad to hear but unfortunately there is no way to retrieve the deleted space, it's always better to archive if you are not 100% sure to remove the space. The only way would be restoring the latest version from back up.

* [can-i-restore-a-recently-deleted-page-or-space](https://confluence.atlassian.com/confkb/can-i-restore-a-recently-deleted-page-or-space-180295253.html)

I hope the above information helps. Have a good day.

Thanks,

Srinath T


Tags: cloud

delete

restore

space
Why do I get email notifications for pages I don't follow.
Asked by Amanda Lanigan:

I have unchecked all boxes under email notifications. I also stop watching all pages and still get a ton of emails for projects I'm not on.


Answers:
author: Andy Gladstone
body: [@Amanda Lanigan](/t5/user/viewprofilepage/user-id/4797191) Welcome to Confluence!

This can be frustrating and sometimes difficult to diagnose. Is it possible you are @ mentioned on these pages?

Under Email Settings on your profile are all of the items cleared?

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/187013i2E1045B1213E169A/image-size/large?v=v2&px=999 "Capture.JPG")

comments: author: Amanda Lanigan
body: Yes, I've cleared everything under my email settings and I also checked the pages to see if I was mentioned. That's the first thing I did actually and I'm not mentioned anywhere. That's why it's frustrating.


Tags: cloud

confluence-cloud
How often should I remove my Index Snapshots?
Asked by Jeremy Price:

I am consistently getting space alerts and I have a lot of snapshots sitting there on our DB.  

Should we go about removing those snapshots daily or is there any recommended rotation from Atlassian on those snapshots removal? I came across this page

[Considerations for Jira index snapshots](https://confluence.atlassian.com/jirakb/considerations-for-jira-index-snapshots-720638070.html#:~:text=JIRA%20Uses%20indexes%20to%20provide,offline%20node%20can%20quickly%20recover.) but it didn't mention when those should be removed.

<br />

<br />

There doesn't seem to be a way to automatically remove those snapshots so I'm assuming we would have to manually remove those snapshots at some sort of cadence.

We have our index recovery running every night at 1am into the snapshot directory.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The snapshots are mostly there for reversing a failed indexing run by hand (rather than fixing what caused it to fail and then re-running), so it's going to be very unlikely you need more than the last one. (Keep two or three if you're feeling paranoid)

comments: author: Jeremy Price
body: Hello Nic,  

Thank you for that feedback and I will definitely be keeping at least two just in case.


Tags: index

jira

server
API to check space key uniqueness in confluence cloud
Asked by Anirudh:

API to check space key uniqueness in confluence cloud


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Anirudh Dobhal](/t5/user/viewprofilepage/user-id/4796431) ,

welcome to the Atlassian community!

You can use the following REST Api <https://developer.atlassian.com/cloud/confluence/rest/api-group-space/#api-wiki-rest-api-space-spacekey-get>

if a space will be returned so there's an existing space with that key.

Hope this helps,

Fabio


Tags: cloud

key
Apache Log4j 1.x Multiple Vulnerabilities
Asked by Luke Davis:

Hi All,

Back in December when log4j was reported an issue for java applications, Confluence forums reported it was not an issue for their product.

I am however still seeing alerts from our tenable scans that say it is vunerable

Please can you confirm if this is still an issue?

```
Path              : /opt/atlassian/confluence/confluence/WEB-INF/lib/log4j-1.2.17-atlassian-3.jar  Installed version : 1.2.17  Path              : /opt/backup/plugins-cache/1440495795000gliffy-confluence-plugin-6.7.0.jar  Installed version : 1.2.17  Path              : /opt/backup/plugins-osgi-cache/felix/felix-cache/bundle218/version0.0/1440495795000gliffy-confluence-plugin-6.7.0_1440495795000.jar-embedded/META-INF/lib/log4j-1.2.17.jar  Installed version : 1.2.17  Path              : /opt/backup/plugins-osgi-cache/transformed-plugins/1440495795000gliffy-confluence-plugin-6.7.0_1440495795000.jar  Installed version : 1.2.17
```

| Severity | State  | Port |                           Assets                           |
|----------|--------|------|------------------------------------------------------------|
|          | Active | N/A  | [lin-confluence_prod](https://cloud.tenable.com/app.html#) |


Answers:
author: Jack Brickey
body: Similar post....

I suggest reporting to [Atlassian support](https://support.atlassian.com/contact/#/) also of interest reference [Atlassian Trust](https://www.atlassian.com/trust)

comments: author: Luke Davis
body: Ah! Apologies, I thought I raised this as an Atlassian support ticket.

I will close this off.


Tags: confluence-server

server
spaces and users followed automatically
Asked by Tim Foster:

Anyone know how to stop the auto follow?

![image.png](/t5/image/serverpage/image-id/186936i4B03BA93328F7A54/image-size/large?v=v2&px=999 "image.png")

This seems to be the default for all my users, so when anyone does anything, the world and his wife get notified! It's driving everyone mad!


Answers:
author: Sophie BENOIT
body: Hello,

you can click on your profile (photo or avatar on the top right - navigation tab)

* Then select settings/emails
* click on edit
* and deselect the items.

Link to documentation : <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>

Best regards

comments: author: Tim Foster
body: Thanks for this Sophie. I've tried those, but they seem to be either, all or nothing. If the user unsubscribes from emails, they get nothing. What they want to do is not get notified about everything anyone ever does in every space, but to subscribe to the things they care about. So, for example we have requirements discussions going on with loads of comments. Only the users than are interested should be notified, but it seems everyone is included and they have to unsubscribe from each page.

I can't make my users go to hundreds of pages and unsubscribe from each. What I would have expected to find something like a reset option. i.e. unsubscribe from everything now and I'll watch the pages/spaces that I care about going forward.


author: Sophie BENOIT
body: Hello Tim,

maybe ask your users to unwatch the entire space (home page of the spage) and ask you user to publish without notifying other users if is not necessary as a best practice.

Hope this last comment helps you.

Best regards


author: Tim Foster
body: Hi Sophie,

Thanks for following up. It sounds like there is no overall setting that would allow users to not be auto subscribed but still allow them to subscribe to what they want. It sounds like it works the other way, i.e. everyone is subscribed and they have to unsubscribe from what they don't want.

From our point of view, it's not really practical to do that. We're not in control of the users as the entire group can join and contribute. What works for us is to not auto subscribe anyone to anything until they contribute to or comment on a page. I have some users that are getting hundreds of emails a day with contributions on pages in spaces they don't care about. I've switched off the emails altogether for now.


author: Sophie BENOIT
body: Ok thanks for your response

Good continaution

Best regards


Tags: cloud

confluence-cloud
Unable to access the Confluence Spaces
Asked by Sandeep Shelar:

Unable to access the Confluence Spaces![confluence.GIF](/t5/image/serverpage/image-id/186894iA413D7742A49829E/image-size/large?v=v2&px=999 "confluence.GIF")


Answers:
author: Fabian Lim
body: Hi [@Sandeep Shelar](/t5/user/viewprofilepage/user-id/4795818)

As the error says, you need to contact a sys admin or space admin to give you acess to the page. I would also ensure that you have an active confluence user license.

Regards


Tags: cloud

confluence-cloud