youngmon/atlassian-qna huggingface dataset:
Can i give Jira asset permissions but not permissions to projects?
Asked by Jerrod Van:

So right now we have a group that we assign users to that access certain projects. For example help desk has access to their project as well as assets.

I am trying to give certain users access to one object schema in jira assets but thats what i want them limited to access.

I have a feeling i might have to change some group memberships but i guess my question is how do i just assign users to jira assets and nothing else?


Answers:
author: Michelle Le - DevSamurai
body: **Hello Jerrod Van,**

To grant users access to Jira Assets while restricting them from accessing other projects, you can try this set up.

**Step 1: Create a User Group for Jira Assets**

* Create a new user group specifically for users who need access to the Jira Assets object schema.
* **Choose setting -\> Jira Administration \> User Management \> Groups \> Create Group (** Name something like `jira-assets-only) Th`en add memeber.

**Step2: You need to Configure Object Schema Permissions in Jira Assets**

* **Choose Atlassian Admin \> Assets \> Object Schemas (**Open the object schema you want to configure)
* In the object schema settings, go to the **Permissions** tab.
* Assign the `jira-assets-only` group with the required permissions (e.g., *Read* , *Create* , *Update*, etc.) for this specific object schema.

**Step 3: Check Global Permissions**

* **Jira Administration \> System \> Global Permissions**.
* Review the list and ensure that the `jira-assets-only` group only has access to the necessary global permissions

### and finnaly you test the access again. {#toc-hId--2145643885}

Hope this tips can help you.

Regards,

**Michelle**


Tags: data-center
Automatic ticket creation from emails in Jira Work Management"
Asked by Yasin Sahin:

What settings do I need to make in Jira Work Management to automatically create a ticket from an email in the inbox of a specific email inbox? Currently I have filled in all the required fields, but it still does not work (see attachment).![Screenshot 2024-08-28 115049.png](/t5/image/serverpage/image-id/344222i3C5DC8536A46BF48/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 115049.png")


Answers:
author: Samuel Gatica
body: Hi [@Yasin Sahin](/t5/user/viewprofilepage/user-id/5578567)

Welcome to the Community!

Please check the article [Create issues and comments from email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)

In the uploaded image, please update the Incoming Mail Server to the Outlook 365 account, as any issues directed to that account may affect the desired project.

Hope this helps!

Best regards

Sam

comments: author: Trudy Claspill
body: Providing a clarifying image to point out that the Mail Handler is what needs to be updated, to reference the Incoming Cloud Mail Server that was previously created.

![Screenshot 2024-08-28 at 1.39.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344346i454A6D0A861997ED/image-size/large?v=v2&px=999 "Screenshot 2024-08-28 at 1.39.41?PM.png")


Tags: cloud

jira-cloud-administration

jira-work-management-cloud

not-applicable
Error en Asociaci?n Esquema de Flujo de Trabajo
Asked by Sandra Tatiana Marquez:

Buenos d?as;

Se requiere modificar el flujo de trabajo de un tablero, al hacer la asociaci?n esta generando el error que se ve en la imagen, este mismo se realizo con otros tableros y no genero ning?n inconveniente. ?Que puedo hacer? Gracias.

![Error Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/344092i4CD7D9D0585F0975/image-size/large?v=v2&px=999 "Error Jira.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Could you please translate the error in English and update this thread?

comments: author: Sandra Tatiana Marquez
body: Hola, claro que s?.

We have not been able to migrate your issues. Try republishing this workflow schema.

a pesar que se ha dejado pasar el tiempo y se vuelve a publicar el esquema, sigue generando el mismo mensaje.
Project deleted by Jira
Asked by Dina Carreras:

I spent over an hour setting up a board in Jira yesterday. After that work the project and my account was deactivated stating it was deactivated due to inactivity for not using the product for a while. All of my billable client work is now missing. It stated to contact Jira immediately if this was an issue and brought me to this community rather than a helpdesk.


Answers:
author: Andy Heinzer
body: Hi [@Dina Carreras](/t5/user/viewprofilepage/user-id/5578086)

Could you please let me know what Cloud site URL this was for? While our free plan products do have [a 120 inactivity limit](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/), that should only be triggered if you haven't used that product for that period of time.


author: Brant Schroeder
body: [@Dina Carreras](/t5/user/viewprofilepage/user-id/5578086) welcome to the Atlassian community

I can help escalate this to Atlassian. I am thinking that you might have another account because if you were in the account yesterday it would not have been deleted today.

Were you perhaps using Chrome? If so have you tried logging in with your account on another browser?
Promises when extracting data by means of Jira's Excel extraction
Asked by Andr?s Gonz?lez Ram?rez:

when extracting the data through the extension I get some negative or empty values in the fields "Time to first response" and "Time to resolution". I want to know what they mean to work with the data.


Answers:
author: Aron Gombas _Midori_
body: I'd think that the empty cell means that there is "no SLA related information" and the negative value means that "this much time left from the limit defined by the SLA" (or "this much time after the limit defined by the SLA").

If you wanted to get more meaningful output, use the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app. It outputs a readable format for the SLA values ([samples](https://www.midori-global.com/products/better-excel-exporter-for-jira/cloud/export-samples/jira-service-management-excel-reports)):

![Screenshot from 2024-08-28 15-16-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/344265iAB11D7D3B2209B60/image-size/large?v=v2&px=999 "Screenshot from 2024-08-28 15-16-38.png")

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


Tags: cloud

jira-work-management-cloud

network

red

soc
Configuring Projects for a Team
Asked by Julianne Cowan-Johnson:

Hello,

In Jira business projects, I am setting up multiple projects for my team. We all need to see the same configuration in List view and Board view (including card customization).

From what I can tell, these are user-level settings. Is there any way to save the configuration for all project users? This is extremely cumbersome and not user-friendly as we are all collaborating on these projects, but looking at different things - or I have to manually walk each individual through configuration at the beginning of a project or every time I make a change.

Thanks for any insight!

Edit to add: are there any workarounds or suggestions for how we can accomplish this despite it not being a Jira feature?


Answers:
author: Trudy Claspill
body: Hello [@Julianne Cowan-Johnson](/t5/user/viewprofilepage/user-id/5577124)

Welcome to the Atlassian community.

Based on the unresolved status of the following suggestions I don't think that is possible:

<https://jira.atlassian.com/browse/JWMCLOUD-98>

<https://jira.atlassian.com/browse/JWMCLOUD-136>

comments: author: Julianne Cowan-Johnson
body: Thank you! I have also submitted a suggestion and just added votes to those.
I can't sign to my Radix account.
Asked by Mina Markovic:

I can't sign in to my Radix account and Teams.

I'm traveling and guess that is the reason.


Answers:
author: Trudy Claspill
body: Hello [@Mina Markovic](/t5/user/viewprofilepage/user-id/5576986)

Welcome to the Atlassian community.

Can you clarify how your question relates to the Jira product from Atlassian?


Tags: atlassian-accounts

cloud

not-applicable
How do I get story point field to appear in the list view of a Jira Business Project?
Asked by Stacy Lalumondier:

We have several Company-managed business projects and these teams use the Story Points field for prioritizing purposes. The field displays accurately on their tickets and they have been using this field for over a year now. The issue we are having is that we cannot add the Story Point field to the list view. It doesn't display when using the +. Based on the help center articles, a number field is available to add.

I can easily add story points to list views for teams using company-managed scrum or kanban projects. Is it not an option to add Jira's Story Point field to the list view for a business project even if they use this field within the ticket? I understand they can use the advanced issue search, but it would be helpful to utilize the project's list view.


Answers:
author: Josh Costella
body: Hi [@Stacy Lalumondier](/t5/user/viewprofilepage/user-id/5205628)

I was able to replicate what you are encountering. Based on my experience, this was probably by design in order to get people to use JSW project templates if they are going to use Story Points.

As a workaround you can utilize the Issues View and save a filter with the Story Points column visible. ![issues.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343938i1A1B6B73128AA2FB/image-size/large?v=v2&px=999 "issues.jpg")

comments: author: Stacy Lalumondier
body: That's what I figured, but I was hoping otherwise. Thanks! :)


author: Hannes Obweger - JXL for Jira
body: Hi [@Stacy Lalumondier](/t5/user/viewprofilepage/user-id/5205628)

if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2795107).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.

Plus, the story points field is supported anywhere in Jira, of course including business projects. This is how it looks in action:

![story-points-in-business-projects.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344549iEE9FCD4398D3794A/image-size/large?v=v2&px=999 "story-points-in-business-projects.gif")

Any questions just let me know,

Best,

Hannes


Tags: list-view

story-points
How to create a new tab
Asked by Olga Strigul:

On the Server , you simply create a new tab, and it's remaining.

In the cloud, I do not see the tabs at all! :(


Answers:
author: Trudy Claspill
body: Hello [@Olga Strigul](/t5/user/viewprofilepage/user-id/5251044)

Welcome to the Atlassian community.

Can you provide any sort of screen image to illustrate what you are trying to do?

Are you talking about creating tabs within an issue view to group fields together?

Can you tell us the type of project you are using? That information is in the Type column on the View All Projects page under the Projects menu.


Tags: cloud

jira-administration

jira-work-management-cloud
Bloqueio de registro de horas baseado na estimativa original
Asked by Barbara Martins:

Como fa?o para bloquear o registro de horas baseado na estimativa original?

Por exemplo: A estimativa original ? de 4 horas. Gostaria que fosse bloqueado quando o registro de horas chegasse em 4 horas.


Answers:
author: Valerie Knapp
body: HI [@Barbara Martins](/t5/user/viewprofilepage/user-id/5332972) , thanks for your question.

Please read this post, <https://community.atlassian.com/t5/Jira-Service-Management/I-would-like-to-know-if-there-s-a-way-to-block-log-time-when/qaq-p/2215698> , which is addressing the same topic.

Basically, in the standard functionality, there isn't a way to do this, with automation, for example.

If you have a time-tracking app, like Tempo or WorklogPRO [https://marketplace.atlassian.com/apps/1212626/worklogpro-timesheets-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1212626/worklogpro-timesheets-for-jira?hosting=cloud&tab=overview) , you might be able to do something.

However, I would tend to agree with what [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) wrote, that the best course of action is to advise people not to log more hours than there have been budgeted.

Occasionally we have all worked more on a task than we thought we would, based on estimate. This should be the exception, which you deal with on a case by case basis. It shouldn't be the norm to log more hours than the estimate and, if it is, you need to revisit how you are estimating to give people the time they need to do their work.

I hope this helps. If you have any feedback, please share it with us.

Cheers!


Tags: cloud

jira-work-management-cloud
I need a template of the Job description for the program office working in an NGO
Asked by Gul Baig:

could you give me a?

more detail answer


Answers:
author: Trudy Claspill
body: Hello [@Gul Baig](/t5/user/viewprofilepage/user-id/5573741)

Welcome to the Atlassian community.

This is a user community for discussions and questions related to the Jira product from Atlassian.

Can you clarify how your question relates to the Jira product?


Tags: cloud
Set Priority using Automation under Teams operations
Asked by Ari Raatikainen:

Do you know if there is a way to set Priority system field in automation depicted below and using JSON ?

<br />

![Screenshot 2024-08-26 134353.png](/t5/image/serverpage/image-id/343804i3329DDC1F6669287/image-dimensions/547x235?v=v2 "Screenshot 2024-08-26 134353.png")

I have tried to add the below JSON under Additional fields

{ "fields": { "Priority": { "name": "High" } } }   

but it results

-\>  
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Priority (priority)  

As the rule is about creating request, does Priority field be part of the Request Form?  

Note the automation rule is defined under TEAMS not Global Automation!


Answers:
author: Walter Buggenhout
body: Hi [@Ari Raatikainen](/t5/user/viewprofilepage/user-id/5489268),

Why would you need to set it using JSON? You can just set the field by selecting the desired value:

![Screenshot 2024-08-26 at 16.28.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/343849i819356DC51AE4524/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 16.28.09.png")

I am not sure if you are trying to set the priority conditionally based on information from your alert, but I'm sure you should be able to do that with an IF ... ELSE block in your automation rule:

![Screenshot 2024-08-26 at 16.35.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/343851i79240B846250A870/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 16.35.06.png")

Hope this helps!

comments: author: Ari Raatikainen
body: This is not exactly the information what I am looking after. I could achieve the need by creating another automation that would run after the service request is been created, but to avoid that the question is if the priority could be set (using JSON) in above workflow - in the step Create Request or after it?

Please, take a note there are not the same actions available in Teams - Operations - Automation that are in Global automation!


Tags: automation

cloud

jira-service-management

jira-teams
Order Fullfillment
Asked by Kevin Song:

Has anyone setup Jira for order management/Order fulfillment?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please check whether the previous thread helps answer your query <https://community.atlassian.com/t5/Jira-Work-Management-Questions/Order-management/qaq-p/2034292>


Tags: cloud

jira-work-management-cloud
Days Late and Percentage Status
Asked by Pasquale Laviano:

Hi,

Please, I need a 2 fields:

1 - DAYS LATE: Calculate number of days is late of the due date

2 - PERCENTAGE STATUS: Calculate the porcentage based on the status board.

Is this possible?

Thanks


Answers:
author: Kristj?n Geir Mathiesen
body: Hi [@Pasquale Laviano](/t5/user/viewprofilepage/user-id/5525194)

For #1, you could maybe create a new field (days late) and then run Automation rule which uses the date smart value calculations -\> <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/> to compare today's date with due date and update the days late field with that number. Run the Automation rule 1x per day.

Just an idea...

KGM

comments: author: Pasquale Laviano
body: Thanks Kristj?n!


author: Hannes Obweger - JXL for Jira
body: Hi [@Pasquale Laviano](/t5/user/viewprofilepage/user-id/5525194)

if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2791063).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *smart columns* that aren't natively available, including the *time to/since due date*.

This is how it looks in action:

![time-since-due-date.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344598i6D4779F05A06388B/image-size/large?v=v2&px=999 "time-since-due-date.gif")

This all *just works* - there's no scripting or automation whatsoever required.

Regarding the *percentage status* - I'm almost certain that JXL can help with this, too, but I'd need to understand this a bit better to recommend a specific solution. Mind elaborating on what this percentage status is exactly?

Many thanks,

Best,

Hannes


Tags: cloud

jira-work-management-cloud
Responding to jira issues creates more issues
Asked by Bogdan Adaszy?ski:

Hi, until recently responding with an email to a notification about someone creating a ticket resulted in updating that issue. Now it just creates another issue. Do you perhaps know whan can be the cause?


Answers:
author: Florian Bonniec
body: Hi [@Bogdan Adaszy?ski](/t5/user/viewprofilepage/user-id/5573155)

Maybe someone updated the mail handler.

[Create issues and comments from email \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)

Please review the Custom email handlers section.

Regards


Tags: cloud

jira-software

jira-work-management-cloud
Not receiving email for password reset
Asked by Joop Atsma:

I have reactivated an account which was removed some time ago. The user doesn't remember the password she used. The problem I encounter is that the user is not receiving any emails when the password reset option is used (for my own account I do).

Maybe a similar issue as [Solved: Not receiving email for password reset (atlassian.com)](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Not-receiving-email-for-password-reset/qaq-p/2642886) ?  
We are using the cloudversion, url <https://twinfield.atlassian.net/>, users email address:   


Answers:
author: Andy Heinzer
body: Hi [@Joop Atsma](/t5/user/viewprofilepage/user-id/2662417)

I found that messages were being suppressed to that user. I have cleared the suppression from our side. Try to re-send the invite now, it should be able to go through provided the mail server doesn't reject the message to that mailbox.

Andy

comments: author: Joop Atsma
body: Thank you Andy, mails are coming in now.


author: Mouad Boug?
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

I am experiencing the same problem. I am not receiving password reset emails to my email. The email I want to login with is my work email:

I would appreciate your help with this.

Thanks,

comments: author: Andy Heinzer
body: Hi [@Mouad Boug'](/t5/user/viewprofilepage/user-id/5579545)

From what I can see of that address, it appears that only one message has been sent there in the past 24 hours, but our system shows that mail as delivered. I'd recommend checking the spam folder in your mail client. If it's not there, then I'd suggest reaching out to your mail administrator for more help. I'm not seeing any bounced or delayed responses from the SMTP server of that address.

Andy
Paid Versions of Conflunce and free version of Jira
Asked by Bala V:

I have 8 user instance where i have paid version of conflunce and I want to use Jira as for free. Is that possible, some how I'm charged for both Jira and Confluence for standard version and I am not able to downgrade it to free versions, can someone help me understand if that's possible


Answers:
author: shib saha
body: Hi [@Bala V](/t5/user/viewprofilepage/user-id/5572867) , This article will be helpful in downgrading the license tier to free

<https://support.atlassian.com/confluence-cloud/docs/removing-users-and-downgrading-to-confluence-free/>

let me know if you need any further assistance. Thanks

comments: author: Bala V
body: Hello [@shib saha](/t5/user/viewprofilepage/user-id/4610701) - Thanks for your response and greatly appreciate your time to share your knowledge. I have follow-up question. I want to paid version of confluence , But don't need paid version of Jira. Is it possible to downgrade just Jira. Its little costlier for my org that does not have solid revenue yet.


author: shib saha
body: Hi [@Bala V](/t5/user/viewprofilepage/user-id/5572867) , Yes, that's possible atlassian product license tier are managed independently. SO you can have confluence at standard and Jira of free license tier.

Here is the link for downgrading the Jira licence tier to free: <https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188>

If the answers are satisfactory please accept the answer. Thanks