youngmon/atlassian-qna huggingface dataset:
I would like to know the retention period for Jira Service Desk backup files and how to set the rete
Asked by JRYs:

I would like to know the retention period for Jira Service Desk backup files and if it can be customized. My storage is currently full due to the backup files in the directory /var/atlassian/application-data/jira/export.   

![jira.jpg](/t5/image/serverpage/image-id/269597i5C7D6B18C23C69B6/image-size/large?v=v2&px=999 "jira.jpg")  


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It depends on what your system admins have configured. You'll need to ask them to look at what they are doing for housekeeping, and ask them to set up something to kill off unwanted files (I usually use logrotate to hoover out backup files if you're using them, but I mostly turn off the automatic backups and get the database and attachments directory backed up properly, for medium to large installs)


Tags: cloud

jira-service-desk

jira-service-desk-cloud

jira-service-desk-server
Display of Issues on Roadmaps
Asked by Jessica Cote:

Hi, I am wondering why my Status and Profile icon is showing next to my Issue name and NOT on the Roadmap. The Issue does have a due date assigned to it.![Screen Shot 2021-03-19 at 11.01.41 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/135201i56A253F9FBCEBB71/image-size/large?v=v2&px=999 "Screen Shot 2021-03-19 at 11.01.41 AM.png")


Answers:
author: Dave
body: Hi [@Jessica Cote](/t5/user/viewprofilepage/user-id/4261637),

The screenshot you're showing is of the standard Roadmaps offering and not Advanced Roadmaps. This might explain the differences between what you're seeing and what you're expecting? Advanced Roadmaps is available with Jira Premium and is accessed through the "Plans" menu in the top navigation bar. I've mentioned this because you've posted this question in the Advanced Roadmaps section of the Community.

However, this might just be a general question about the the implementation of the standard Roadmap interface, in which case I can get someone from the Roadmaps team to address the question.

Regards,

Dave

comments: author: Jessica Cote
body: Thanks for your response! If you can assist it connecting me with someone from the Standard Roadmap interface, I think that would be great!


author: Deniss Alimovs
body: Hi Jessica,

I am a Product Manager from the Roadmaps team.

Thanks for providing feedback.

I think you are expecting a visualisation of Epic's child issue on the roadmap.

Currently, this is not possible.

However, you can vote for this feature here: here <https://jira.atlassian.com/browse/JSWCLOUD-18668>

Let me know if I can assist further.


Tags: advanced-roadmaps

atl-roadmap

cloud

roadmap
Why are closed issues that are resolved not included in the scope when creating a new plan?
Asked by Eric Thompson:

I create a filter and the results include both open and closed issues linked to an epic. When I create a new plan the closed issues are not part of the scope in Step 3 of 3. Can't determine why they aren't being included.


Answers:
author: Paul O
body: This is probably because plans default to not showing issues closed more than 30 days . After you've built your plan, go back to the plan configuration -\> Issue Sources and change the completed issues setting. By default it's 30 days - increase the number to 90 or 180 etc than switch back to you plan and you should see closed issues that were part of your filter


author: Dave
body: Hi [@Eric Thompson](/t5/user/viewprofilepage/user-id/3619937),

As [@Paul O](/t5/user/viewprofilepage/user-id/3976555) says this is almost certainly due to the date that the issues were resolved on (however, if you are using a custom workflow that is not setting a resolution date then no resolved issues will be included because it is not possible to determine how recently the issue was resolved).

The reason that older resolved issues are excluded is because there is a limit on the number of issues that can be loaded into a plan. Generally speaking the more issues loaded the worse the performance will be. Advanced Roadmaps is considered a planning tool so the expectation is that users will be looking at future issues (as well as in progress and recently completed ones). If plans continued to load all resolved issues then plan load times would get slower and slower over time as more and more issues get loaded into the plan.

Regards,  
Dave


Tags: advanced-roadmaps
Is it possible to display more than the two Start and End dates on the Gantt chart?
Asked by Lukas Lyon:

I like the advanced roadmap, particularly for dependency planning. However, I would like to show three dates on the gantt chart, not just start date and end date. I'd like to show:

Start Date, Staging Date, Prod Date

Currently, it looks like we're limited to the Start and End date fields, though I'm aware I can configure which fields those dates are ultimately pulled from in the roadmap scheduling settings. I know I can also add custom fields to the table that populates to the left of the roadmap; I would like this date to also be displayed on the roadmap itself.

Thanks in advance!


Answers:
author: Dave
body: Hi [@Lukas Lyon](/t5/user/viewprofilepage/user-id/4312027)

Thanks for asking this question. Unfortunately this isn't possible at the moment in Advanced Roadmaps and we currently have no plans to implement something like this. I do understand the reasoning behind the suggestion here but this arguably goes against the ethos behind the changes we made to the old "Live Plans" interface to simplify the planning experience (which have generally been very successful). The workaround for this would probably be to increase the hierarchy levels and create additional issues for each stage of the process.

Regards,

Dave


author: Mireille O_Neil
body: Hi, I have a similar question. I would like to use two data pairs (target start/end and actual start/end) as a source in Advance Roadmaps.

I know that you can switch between the data pairs, but then you can't compare your target time vs actual times.

We want to use it for our multi project management. Creating the same issue twice with "target" and "actual" dates doesn't provide the desired the visualisation. We would like the bar for one issue to show both data pairs.

At the moment we are using the export function to csv and do our own reportin Excel. It works but we would like Jira to be our only software we are using for project management.

Are there any plans to implement it?

Thanks in advance!


Tags: advanced-roadmaps

cloud
Adding Calculated Custom Fields
Asked by Sara Wortman:

Currently, we use the JMCF plug in to get a Weighted Shortest Job First score calculated from 4 other number fields. We want to be able to show this in our Roadmaps, but it looks like calculated fields are not supported in Advanced Roadmaps. Are there any workarounds or are there plans to provide that functionality?

We are using Data Center if that changes it


Answers:
author: Curt Holley
body: Not sure this will help (seeing as you use a plug-in to provide the WSJF fields....if they are not supported, then.....) But we created our own fields and use Automation for Jira to do the math. These fields are supported and can be added to a Roadmap Plan. it works a treat! Like a spreadsheet with formulas.

But we are on premium Cloud,

Perhaps, you could create a supported WSJF custom field and copy the data over to that field to show on the roadmaps?

comments: author: Jochen Tenz
body: Hi [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) .

I currently use the JMCF Add-On to have a field that shows me the number of how many times the "start date" field has been changed.

I can?t use this field in the advanced roadmaps though. Could you please describe your way to transfer this field somehow to the advanced roadmaps? Thank you!


Tags: advanced-roadmaps

jira-misc-custom-fields
Can't see my active Sprint
Asked by Dina M:

Hi, when trying to plan my teams capacity. I do see previous and projected sprint, but I don't see my active sprint. Why? What did I miss?

![Screen Shot 2021-03-17 at 4.42.48 PM.png](/t5/image/serverpage/image-id/134908i6C3FC85A005AB215/image-size/large?v=v2&px=999 "Screen Shot 2021-03-17 at 4.42.48 PM.png")


Answers:
author: Dave
body: Hi [@Dina M](/t5/user/viewprofilepage/user-id/4310302),

It might be that you've not configured your "Commerce A" team to be associated with the correct issue source (i.e. board) that the active sprint appears on.

Looking at the screenshot it would seem like you have that team associated with a board of some description (because of all the projected sprints) but not one that the sprint is one.

I would take the following steps:

1. Go to the "Teams" tab, edit the team and confirm the issue sources is correct
2. Go to that issue source (i.e. the board / backlog) and check that the sprint you expect to see is there

If a sprint is still active, it should appear past the "now" line (the dotted orange line) regardless of what end date the sprint was given.

I hope this helps, let me know if you need additional info

Regards,

Dave

comments: author: Dina M
body: Dave, thank you so much. My issue source was project rather than board. I changed it and it worked. Cheers!


author: Dave
body: No worries [@Dina M](/t5/user/viewprofilepage/user-id/4310302) - happy to have helped!


author: Ahmed Saleh
body: Thank you, that solved my problem too. Does that mean in the Plan Issue Sources has to include a source to a board? filter is not enough


author: Dave
body: [@Ahmed Saleh](/t5/user/viewprofilepage/user-id/555008) - yes, in order to see sprints you need to have a board as an issue source.


author: Ahmed Saleh
body: Thank you


author: Curt Holley
body: From what I can see/tell, it is because the timeline settings have an end date prior to your current sprint.

Regardless, play around with the the date range and see if that fixes it.


Tags: advanced-roadmaps

atl-gruland
Is there any risk moving from Jira Premium subscription to Standard subscription ?
Asked by Philippe Gallet:

Hello, I'd like to know if there is any risk moving from Jira Premium subscription to Standard subscription except loosing Global Automation Rules (we don't use Advanced Roadmaps) ?

Thanks


Answers:
author: Sri Kumar
body: Hi [@Philippe Gallet](/t5/user/viewprofilepage/user-id/4159584) ,  

Good day and Weclome to Atlassian Community.  
Please check the below link ( scroll down) for the feature comparison between Jira Standard and Premium plans. <https://www.atlassian.com/software/jira/premium>

![Screenshot 2021-03-17 at 5.00.13 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/134816iF4AAD9FB789688D8/image-size/large?v=v2&px=999 "Screenshot 2021-03-17 at 5.00.13 PM.png")

-Sri


Tags: advanced-roadmaps

cloud
Advanced Roadmaps support for Themes & Reporting Functionality
Asked by Mark Rudmik:

Really missing the ARJ support for themes, that is not supported in the new 3.0 UI. This was a very powerful and useful feature in Portfolio for JIRA, but I prefer not to go back to the old UI to use themes, as described in [https://community.atlassian.com/t5/Advanced-Roadmaps-discussions/Use-Case-Managing-an-OKR-driven-organisation-using-Advanced/td-p/1472417#M304](https://community.atlassian.com/t5/Advanced-Roadmaps-discussions/Use-Case-Managing-an-OKR-driven-organisation-using-Advanced/td-p/1472417#M304?)

I understood from this thread :

<https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Are-Themes-available-in-Advanced-Roadmap/qaq-p/1470633>

that additional reporting functionality will be added to ARJ in the future that can support themes. Approximately how soon will that be? This would really help in our planning on how we will use ARJ. Supporting ARJ roll-up reporting to themes is something we really could use soon, and would add greatly to the value of ARJ.


Answers:
author: Dave
body: Hi [@Mark Rudmik](/t5/user/viewprofilepage/user-id/4307753) ,

Thanks for raising this question... I'd love to be able to say that we've made progress on reintroducing a theming like concept into Advanced Roadmaps but unfortunately due to changing priorities that is sadly not the case.

To reiterate some of the thinking behind the decision, we removed Themes from Portfolio / Advanced Roadmaps because they were only accessible with a plan and we wanted to build tighter integration with Jira (ideally you'd want to be able to see and edit themes directly from an issue details screen. Our working plan is that we would reintroduce similar reporting functionality but based off custom fields (that would be available throughout the rest of Jira) which would unlock other capabilities like JQL searching.

As I say though we've been unable to make progress with this due to where it falls in our priority list and the limited number of developers that we have available. With the success of Portfolio 3.0 on Server we ended up devoting a lot of engineering time bringing it to the Cloud platform and achieving feature parity between the Server and Cloud platforms.

I completely agree that having this style of reporting would be incredibly valuable and I'm equally disappointed that we haven't been able to get to this feature yet. At this stage I'm unable to give you any outlook on when we're likely to start on this or when it will be available. I'm really sorry that I'm not able to give you a more optimistic outlook, but I just wanted to provide as honest an answer as possible and set your expectations realistically.

Regards,

Dave

comments: author: Mark Rudmik
body: Thanks for the thorough response. I do have a followup question, which I will post here when I get a chance next week. Thanks again.


author: Niklas Restle
body: [@Dave](/t5/user/viewprofilepage/user-id/1183605) is there any update on this? That we cannot group advanced (!) roadmaps by custom fields to introduce Themes/Initiatives into our roadmap is a real bummer.


Tags: advanced-roadmaps

server
What is the impact of configuring the availability of team members in advanced roadmap (cloud)?
Asked by Meital Adir:

Hi,

What is the use of Team member global availability configuration? and setting weekly working hours per team member in the share team management?

I didn't see that it reflected in the capacity of the team or anywhere else in the plan.

I would like to see workload per team member - capacity vs. actual allocation, is that possible?

Thanks,

Meital


Answers:
author: Curt Holley
body: I believe it is legacy functionality from the old (Portfolio) UI. It does nothing.....currently.

I'd like to think in the future what you are after will be possible with Advanced Roadmaps.

Fingers Crossed!!

comments: author: Meital Adir
body: Thanks [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535)


author: Dave
body: Hi [@Meital Adir](/t5/user/viewprofilepage/user-id/4235425),

As [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) says, this configuration related to the Live Plans interface that has now been deprecated and will be removed from Cloud after July 2021. At this point these parts of the team UX will be removed from the Shared Teams page.

We are focused a lot around teams in Advanced Roadmaps at the moment and are looking at the individual capacity management features that we want to reintroduce into the new interface and it is likely that some (but not all) of the global availability features will be reintroduced. However, it's unlikely that those changes will be reintroduced before Live Plans is removed.

I'd be really interested in your specific use cases for individual capacity management to understand exactly what use cases you're trying to address. For example are you looking to address planned absences (e.g. vacations), contribution to multiple teams, secondments between teams, different abilities of team members, different working hours of team members, etc? We're really keen to understand the problems that our customers are trying to solve, so any additional information you can provide would be incredibly helpful!

Many thanks,

Dave

comments: author: Meital Adir
body: Hi [@Dave](/t5/user/viewprofilepage/user-id/1183605) , thanks for your reply.

We are interesting in capacity planning per team member to plan vacations, absence of team member during the sprint or different working hours of team members will be helpful when team leaders are planning their team sprint.

The view of workload per team member will be much needed and will help to see if a team member is over allocated, and what are the tasks each member assigned to.

Thanks,

Meital


author: Dave
body: Thanks for sharing that information [@Meital Adir](/t5/user/viewprofilepage/user-id/4235425) - it's incredibly helpful for us!


author: Rory Standley
body: Are there any updates on the progress of this?


Tags: advanced-roadmaps

cloud
Advanced Roadmap in Data Center
Asked by Sofia Quintero:

Hello

Can anyone help me to confirm if Advanced Roadmaps (formerly Portfolio) is free for Data Center?  
Acording to [this](https://www.atlassian.com/migration/faqs#data-center) , Data Center subscription will include access to:

* Jira Software Data Center: Advanced Roadmaps (formerly Portfolio for Jira)


Answers:
author: Bhanu
body: Hi Sofia,

Atlassian announced that Jira Data Center will be bundled with Advanced Roadmaps (formerly Portfolio) after February 2, 2021 PT. To put it short, It will be free for any Jira Data center License.


author: Dave
body: Hi [@Sofia Quintero](/t5/user/viewprofilepage/user-id/3648136) ,

Yes, Advanced Roadmaps is included with Jira Data Centerfrom version 8.15 - see the release notes here: <https://confluence.atlassian.com/jirasoftware/jira-software-8-15-x-release-notes-1041828739.html>

Regards,  
Dave


Tags: advanced-roadmaps

server
Advanced roadmaps - Roll-up dates not working as expected
Asked by Anita Cacic:

Hi,

To me it seems like roll-up dates are not working as expected for my example. I'm using auto schedule and roll-up dates options.

Steps:

1. Enter the estimates and trigger auto schedule. Epic level Start date and Due date are populated as described [here](https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Introducing-roll-up-dates-for-Advanced-Roadmaps-Cloud/ba-p/1432119)
2. Edit some data (eg. estimates or dependencies) and trigger auto schedule again. Actual result: Stories Start date and Due date are updated but Epic Start date and Due date are not updated

Example:

![Screen Shot 2021-03-12 at 16.42.38.png](/t5/image/serverpage/image-id/134270iC093741F80D3213E/image-size/large?v=v2&px=999 "Screen Shot 2021-03-12 at 16.42.38.png")


Answers:
author: Dave
body: Hi [@Anita Cacic](/t5/user/viewprofilepage/user-id/4299115) ,

The roll-up of dates is only displayed on an epic if it doesn't have dates explicitly set on it. As you as you run the auto-schedule algorithm it will assign dates to the epic (if possible) and then roll-up will not be applied. You can see when an issue on the timeline has rolled-up dates from the "stripey" pattern that is shown on the issue bar.

The roll-up estimate is not used by the auto-scheduling. Only the actual estimates on issues are used. The roll-up information is only provided as information for the user and not used in the scheduling algorithm. If the epic dates have not changed (but some of the child estimates have) then it might just be the case that the scheduling algorithm is able to fit the work with the previous dates.

Hopefully this answers the concern, but if I'm misunderstood anything then please let me know!

Many thanks,

Dave

comments: author: Anita Cacic
body: Hi Dave, your answer was helpful - thank you. Based on info you provided I have emptied the Dates that were set on epics based on 1st round of auto schedule and roll up dates changed as said in your response. Adding screenshot in case anyone else has this question.

![Screen Shot 2021-03-15 at 10.13.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/134414iD101BF0A167D9B03/image-size/large?v=v2&px=999 "Screen Shot 2021-03-15 at 10.13.38.png")


Tags: advanced-roadmaps

cloud
Story Mapping tool or Approach when using Advanced Roadmaps
Asked by Mike Lemmon:

Hi There:

I wanted to reach out to the community to see if anyone that is currently using Advanced Roadmaps, has done Story Mapping in a typical white boarding type session, and if so, what did you use to do your Story Mapping session ... hopefully something that integrates into Jira / Advanced Roadmaps.

Any insights you can provide would be greatly appreciated.


Answers:
author: mai.anh
body: Hi [@Mike Lemmon](/t5/user/viewprofilepage/user-id/3799418)

I had the same thought with you.

I found a useful third-party plugin for Jira: [Agile user story map board \& roadmap](https://marketplace.atlassian.com/apps/1222309/agile-user-story-map-roadmap-for-jira?tab=overview&hosting=datacenter). It provides both story map and roadmap in only one plugin and also integrate end users persona to share among team. I'm managing \& planning multiple projects well now with the it.

Hope this will help.

Regards,

Mai Anh

comments: author: Henri Seymour _Easy Agile_
body: Hey Mai Anh,

Do you happen to work for Dev Samurai, the company that makes [Agile User Story Map \& Roadmap for Jira](https://marketplace.atlassian.com/apps/1222309/agile-user-story-map-roadmap-for-jira?tab=overview&hosting=datacenter)?

It sounds like it might be a good solution to take whiteboarded story mapping sessions "off the wall" and integrate it with a team's roadmap for Jira users like Mike, but it may be worth being upfront about where you're coming from when recommending it.

I often find myself wanting to recommend the apps I work on at my company, Easy Agile, and people are usually pretty open to it when they understand that you're coming from a team that's got experience in the practice.

Kind regards,

Stephanie Seymour, Developer @ Easy Agile


author: Dave
body: Hey [@Mike Lemmon](/t5/user/viewprofilepage/user-id/3799418),

This isn't actually something we've done (our team doesn't do story mapping) but I am interested in understanding what your ideal would be in this situation? And how you'd want story mapping to integrate with Advanced Roadmaps? I did notice that there are existing marketplace applications for story mapping (<https://marketplace.atlassian.com/search?query=story+map> ) but unfortunately I don't have any experience of them.

Regards,

Dave


Tags: advanced-roadmaps

story-map

whiteboard
Review Changes does not contain any changes
Asked by Laura Hatzenbuhler:

We're using Portfolio. I have someone reporting that the Review Changes button in the top right corner of the screen indicates that there is 1 change. However, when opening it, there are no changes. Is this a known bug?


Answers:
author: Dave
body: Hi [@Laura Hatzenbuhler](/t5/user/viewprofilepage/user-id/3662527) ,

Thanks for asking this question... we've actually had some issues with this in the past and it does look like you're on an older version of Portfolio so upgrading might fix this issue.

One of the most common reasons we found for this in the past is that changes were made in the "Live Plan" version of the interface and the planning interface was changed to the newer version. If the change is not supported in the new interface (i.e. something like themes, stages or skills) then the Review Changes count would include it, but it would not be visible in the dialog.

I would definitely recommend upgrading to a later version of Portfolio (now known as Advanced Roadmaps) if possible - not least because there are lots of awesome new features in the later versions! It should also solve the problem you're experiencing with the review changes count,

Regards,

Dave

comments: author: Laura Hatzenbuhler
body: Yes, that is in our plan within the next couple of months. Thank you for the information!


Tags: advanced-roadmaps

server