youngmon/atlassian-qna huggingface dataset:
Taking Prod to Dev
Asked by Richard:

Hi, we have Confluence 6.2 and Jira 7.3.4 installed on a Windows 2012 data centre server hosting the MSSQL databases too.

We have a Development server installation of 6.2 too but it is long out of step with Production and I want update it with a copy of current Production.

**Question:** How best to do this?

If I do an SQL database restore, do I need take all the home directory and attachments too? I am concerned with taking production environment settings across to Dev and not knowing to repoint them etc running risk of updating Prod with work done in Dev. So I'd need understand what configs I need change. I don't find this info very evident in Atlassian documentation.

Or I could do an XML export/Import which was my preferred method as being a dev environment I am not overly concerned with the add-ons working immediately. We don't have a massive site, it's been operational since 2011 but only by less than dozen users.

**Question**: I am only member of Confluence-Administrators so can I confirm I am blocked from doing any backups/restores anyway at moment and need bumping up to System administrator group which obviously I can't see to add myself to

Thanks


Answers:
author: Andrew
body: Hi [@Richard](/t5/user/viewprofilepage/user-id/2937585) ,

Useful link <https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html>

Different sys admin and admin <https://confluence.atlassian.com/doc/global-permissions-overview-138709.html>

To migrate may used XML backup and database backup. I have experience in both way, cannot say which better. It depend from many factors.

In any case I recommend training on test environment.

B.R.

comments: author: Richard
body: Hi, thanks. I will give it a review.


author: Richard
body: HI, do you know answer to Q2 too? regards only being member of confluence-administrators.

Neither I or the other admin can see any System-Administrator group or permission so wondering if the previous admin whom left company had this permission and not transferred it to anyone upon leaving.


author: Andrew
body: Hi [@Richard](/t5/user/viewprofilepage/user-id/2937585) ,

'confluence-administrators' by default should has 'system admin' check please in 'Global permission'?

![12345.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/55543i254D8DB89E55256B/image-dimensions/687x132?v=v2 "12345.PNG")

B.R.


author: Richard
body: Ah ok, I understand now but all the documentation doesn't make that clear, it makes it sound like a separate selectable group that you'd see on the left but it is in fact just a tick box on the main screen as you show. Obvious when you see it but otherwise it's a stupid confusing way of discussing it

Thanks


author: Filiberto Selvas
body: Hello [@Richard](/t5/user/viewprofilepage/user-id/2937585) I am a product manager in Atlassian. Would you be willing to have a phone conversation about your requirements for test environments? If you are please send me an email at: Fselvas at Atlassian dot Com to coordinate a time and day that is convenient for you. Thank you in advance


Tags: confluence-server

server
Error rendering macro 'viewxls'
Asked by Lukasz Adamczuk:

Hi, I am having problems with uploading the excel macro and I received the below message:

**Error rendering macro 'viewxls'**

Unrecognized date string, please use mm/dd/yyyy

It works fine when I upload the original document, but when I am trying to edit the document to display only 5 rows and 5 columns or anything else it suddenly breaks.

Any ideas?


Answers:
author: Fabian Lim
body: Hi Lukasz,

I researched on this issue and found a known bug: <https://jira.atlassian.com/browse/CONFSERVER-57980>

You may want to review some workarounds in the comments.

Regards
Page Not Found after login on Tomcat
Asked by Krystian Mularczyk:

Hello,

I have an issue - when my session on any of Confluence pages times out, I have to log in once again. Then I'm redirected to "Page Not Found".

I saw some solutions for Apache versions of installation, but what about Tomcat?

I'd be grateful for the support - I haven't found any solution so far.


Answers:
author: Diego
body: Hello there Krystian!

As I understand, you are redirected to a page that does not exist upon login. Is that correct?

We could try to replicate this behaviour with *Another Machine* or even with *Another User.* This can help us understand if the situation is *Restricted to a user or machine*.

Futher, we can start by checking if:
> 1. This happens with another user
> 2. This happens with any browser you use
> 3. Have you faced this situation before
> 4. You are able to bypass any type of proxy or firewall
> 5. This has worked at some point in the past

There is also another thread here in Community about Apache setuo for Confluence. You can check it here:

**[Apache Config for Confluence 6](https://community.atlassian.com/t5/Confluence-questions/Apache-Config-for-Confluence-6/qaq-p/144625)**

Let me know from you Krystian!

comments: author: Krystian Mularczyk
body: Hello Diego!

I saw this thread because I was looking for the answer and couldn't find it.

Let me show you the scenario:

<http://recordit.co/a4Ca2npRwJ>

As you see in the URL, the destination page is in the URL, so it should redirect me there after log in (I was log out because the session expired).

So I'm wondering how to fix it because it is quite painful for other users.


author: Krystian
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) could you please support here? The error still occurs.


Tags: confluence-server

server
Remove 'space shortcuts'
Asked by Martin Fiers:

Hi all,

I'm trying to remove / edit the space shortcuts. I've followed instructions in:

* <https://confluence.atlassian.com/confkb/how-to-show-page-tree-and-hide-other-options-in-sidebar-by-default-for-all-spaces-951404019.html>
* <https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html>
* <https://confluence.atlassian.com/doc/basic-styling-tutorial-170000548.html>

But to no avail. I cannot find back the button **Space tools** \> **Look and Feel** . Can anyone help me (perhaps with screenshots) on where to find this and modify it? (I've also tried as admin).

Thanks very much,

Martin


Answers:
author: Darryl St_ Pierre
body: Martin,

I don't believe there is any way to do this for us Cloud customers. If it's something important for you, you may want to submit a Feature Request to Support.

Darryl

comments: author: Martin Fiers
body: Dear Darryl,

That's unfortunate to hear. But thanks for replying. Maybe you could update all the links I mentioned above to explain this is a non-Cloud feature, so people don't spend so much time figuring out something that seems not possible at first.


author: Darryl St_ Pierre
body: Martin,

Alas, I am not an Atlassian employee (maybe someday!) so I cannot update documentation, however at the top of most pages there is a selector for the version of Confluence that you use:

![2019-05-23_08-57-24.png](https://community.atlassian.com/t5/image/serverpage/image-id/55528iCF4B8C5E105F2EB6/image-dimensions/215x48?v=v2 "2019-05-23_08-57-24.png")

Ensure that Cloud is selected (here it is not). If there's a corresponding article for Cloud, it will bring you there. If there is not a corresponding article, you will be brought to the Table of Contents page.

In the case of the first article you reference above, it is not Documentation but rather a Knowledge article. If the breadcrumbs reference a version number, such as below, it is referencing Server version and may not apply to Cloud:

![2019-05-23_09-04-55.png](https://community.atlassian.com/t5/image/serverpage/image-id/55529i7C36DB2566F83A1D/image-dimensions/649x26?v=v2 "2019-05-23_09-04-55.png")


author: Dotdude Luceda
body: Allright, got it. Thanks for the explanation.


Tags: cloud

confluence-cloud
Notifications - Hints - Turn off - How to
Asked by Stefan Kratzert:

Whenever I create, move... pages I get these hints on the bottom left.

Often these hints are overlapping pages I would like to click on. Sometimes they ask me about the experience.

Well, I simply want to turn this off. Any idea how?

Thanks a lot.


Answers:
author: Diego
body: Hello there!

These notifications about user satisfaction should come up ++*With A Minimun Gap Of Three (03) Days*++ between them. Can you confirm that they appear *After Each Time* that you perform page operations, Stefan, such as edit, move or create?

Further, could you share screenshots of the other types of notifications that you have been receiving with us? Just be careful not to ++*Disclose Any Sensitive Information*++ with these screenshots, Stefan.

Looking forward to your reply Stefan!

comments: author: Stefan Kratzert
body: Hello Diego,

sorry for late answer.

Well can confirm that when I move a page I get always this confirmation "Moved"

Don't count the days how long it takes until you ask me if I am satisfied.

Why I should do screenshots of these notifications?

I am sure that these notifications are visible for every user.

But please do answer my simple question.

Is there any possibility to switch them off?

Thanks, Stefan


Tags: confluence-cloud
online video tutorials
Asked by Vishnu_Muralidharan:

Hello,

I am a newbie and recently signed up for Confluence to use it in our startup. The various examples and use-cases of Confluence look very appealing which made me sign-up.

Having said that, the vast number of features make it so overwhelming to navigate through all the setup.

Can an expert user can provide 1:1 tutorial online for an 1 hour or so. Is there a service like this? I found some videos online and watching them but my version seems to be different to the one shown in videos.

If this question has been asked previously, please excuse any newbie mistakes.


Answers:
author: Shannon S
body: Hi Vishnu,

Happy to hear you're excited to get to work with Confluence! We have some more videos from our site at [Atlassian University](https://www.atlassian.com/university/training) that you can have a look at.

For private 1:1 training, you can find this with our [Atlassian Partners](https://www.atlassian.com/partners). Our partners provide many services, such as setup, installation, upgrade, and even training. Have a look on that site and you may even find a partner close to your location!

Let me know if you have any questions about that.

Regards,

Shannon
Confluence hatte Probleme beim Starten
Asked by Marc Loreth:

Wir haben auf Upgrade auf die aktuelle Version gemacht, k?nnen confluence nicht mehr starten und bekommen folgende Fehlermeldung.

**Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:mananagedjobs (Start and stop the Managed Scheduled Jobs)**

JDBC exception on Hibernate data access: SQLException for SQL \[n/a\]; SQL state \[HY000\]; error code \[50000\]; could not extract ResultSet; nested exception is org.hibernate.exception.GenericJDBCException: could not extract ResultSet


Answers:
author: Shannon S
body: Hello Marc,

Thank you for contacting us about this.

Can you confirm that you have completely moved off of the embedded H2 database prior to upgrading Confluence? If you have not, then this could be the issue. The embedded database is good for testing an initial evaluation period of Confluence, but we don't recommend using it beyond that.

If you are currently still on the h2 database, then the next step would be to take the site backup you made prior to upgrading and restore that to a fresh install of Confluence.

If you are **not** using the internal H2DB, then please let us know what database version you are currently using and the target version of Confluence.

Regards,

Shannon


Tags: confluence-server

server
How to detach from incorrect organisation?
Asked by Taru:

Hello,

I've encountered a challenging problem. How should I detach myself from an organisation that I don't belong to. Every time I log into my own Confluence account I'm being redirected to another organisation's page and I can view all of their documentation. I cannot enter to my own organisation anymore.

What should I do?


Answers:
author: Shannon S
body: Taru,

Thank you for contacting us about this.

I see that on the 23rd you were able to reach out to the Customer Advocate's team on this issue. Can you confirm you were able to resolve the issue?

In issues concerning a specific instance, it's always best to contact the support teams directly for privacy reasons.

Let me know if you're still having any particular issues.

Regards,

Shannon


Tags: confluence-server

server
Cannot create or update or edit draw io file in confluence.
Asked by M A Rafee:

Cannot create or update or edit draw io file in confluence. using cloud


Answers:
author: Shannon S
body: Hello there!

Thank you for letting us know about this. Could you please let us know what error message you're experiencing when you try to update or edit Draw.io diagrams?

Does it occur ONLY for Draw.io diagrams, or also when you try to work with other sorts of attachments?

Regards,

Shannon

comments: author: M A Rafee
body: It was showing error alert on Draw.io.   

Cannot upload the file or Error cannot save (Not the exact message, something simillar to this).  

I believe, for now it working may be its because of May 27, 2019 issue.


author: Shannon S
body: Hello,

Thank you for the follow-up. Happy to hear that it is now working for you.

If you encounter the issue again, please raise a ticket with our [Cloud Support Team](https://support.atlassian.com/contact). They will be able to have a look at your server logs and determine the cause.

Take care and kind regards,

Shannon


Tags: atlassian-marketplace

confluence-cloud
Is it possible to use CONCAT function for links?
Asked by Junard:

We have a tracking system that tracks case submissions regardless if it is a valid submission or not. There are 2 case ID fields. Field1 is an autolink of case IDs that are valid submissions. It links directly to the case itself (other database). Field2 is a autonumber for invalid submissions. No case created hence the autonumber as its case number.

In a table view, we can to display the Case ID to one column only. We are using CONCAT function to concatenate the Field1 and Field2. We are encountering the following error for Field1 in the table view:

Expression: \[CONCAT("\<a href="https://xxxxxx"target="_blank"\>\</a\>", "xxxxx")\] could not be calculated, Unknown operator '://' at position 23


Answers:
author: fbunting
body: One thing that jumps out is that your double-quoted string itself contains double-quotes ... which may be why it encounters the double-slash outside of the strings, and tries to interpret it as an operator.  

Perhaps if you change the double-quotes to single quotes.


Tags: confiforms
Auto calendar reminder email to the 'who' person ?
Asked by Michael Groves:

Hi all. Is there way to direct a calendar reminder email to the 'who' person named on the event ?


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hi Michael,

You can try the [Handy Reminder](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Reminder+macro?src=contextnavpagetreemode) macro (one of the [Handy Macros](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence?hosting=server&tab=overview) app). The macro sends reminders to recipients via e-mail and also displays them in the workbox.


author: Brant Schroeder
body: Not through delivered. I also do not know of any plugins other than this one to provide reminders. <https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence>

comments: author: Michael Groves
body: Thanks Brant. Read the documentation. Looks good. Will look at getting it.
How do I add custom properties to a theme?
Asked by Web_Administrator:

I know that custom colors schemes can be added to a custom theme (which would let admins select between multiple color schemes) - can I add other custom properties? For example, I'd like to add the ability to type in a name (a dropdown would be even better, but that's not critical) to switch between custom headers between spaces. If this is possible, how do I reference them in my theme? I'd love to be able to look this stuff up, but there's REALLY sparse documentation on building custom themes.


Answers:
author: Stephen Sifers
body: Hello,

From what I'm understanding if you want to create a custom theme outside of the options currently available within the product. If this is your goal then you'll need to review creating a Confluence theme as an app. This type of information will be readily available within the Developer documentation which may be found at [Confluence server developer \| Writing a Confluence theme](https://developer.atlassian.com/server/confluence/writing-a-confluence-theme/). This guide will walk you through creating a customer theme for Confluence.

If you run into any issues along the way please reach out and let us know how we may be able to assist.

Regards,  
Stephen Sifers

comments: author: Web_Administrator
body: I am already creating a custom theme as an app.

What I can't find anywhere is any developer documentation where I can look some of these things up. I'd like to be able to add to the custom theme I'm developing a few custom properties (exactly like how the custom colors work) that would let my administrative users select various things about the theme (such as a background for their space, etc.).


Tags: atl-adm

atlassian-marketplace

confluence-server

server
Facing issue with Permissions on Confluence page?
Asked by Elis Hernandes:

Since yesterday, May 21, 2019, I am not able, as Admin, access Restrictions option

**[https://XXXXXXXXX.atlassian.net/wiki/spaces/viewspacesummary.action?key=BOX\&src=spacetools](https://monitoratecnologia.atlassian.net/wiki/spaces/viewspacesummary.action?key=BOX&src=spacetools)** pode estar temporariamente indispon?vel ou pode ter sido movida permanentemente para um novo endere?o da Web.

ERR_SPDY_PROTOCOL_ERROR  

That is something like: *That is something like: this page is temporarily unavailable or it was removed to another web address.*   
StatusPage says that Confluence is OK.

Confluence Cloud

Confluence 1000.0.0-3b5cce862  

Is someone else facing the same issue?  
Thanks in advance


Answers:
author: Shannon S
body: Hello Elis,

Thank you for reporting this to us. I haven't heard any similar reports of this lately.

Can you confirm that you are not accessing Cloud behind a firewall or proxy? If so, can you make sure that our [Cloud IP ranges and domains](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) aren't being blocked by your firewall? You may need to explicitly permit them.

If you continue to have the issue, can you make a note if it's only specific users encountering the issue? Does this occur in any browser, such as Firefox, Chrome, IE, Safari, etc.

Lastly, you can report the issue to our [Cloud Support team](https://support.atlassian.com/contact). They will be able to look at your site's logs directly and find out what the problem might be.

Regards,

Shannon


Tags: cloud

confluence-cloud
Set a personal url site on confluence cloud
Asked by davide alessio:

hello,

it is possible to set a personal url like wiki.mysite.com instead of [https://mysite.atlassian.net](https://mokaor.atlassian.net/)

?


Answers:
author: Brant Schroeder
body: Currently custom domain cannot be used with Atlassian Cloud products.

[Check out this question](https://community.atlassian.com/t5/Confluence-questions/Cname-confluence-cloud/qaq-p/439200) for a bit more information on the topic.


Tags: cloud

confluence-cloud
New editing experience - How do I make that a default?
Asked by Matthew Chun:

How do I make the new editing experience a default vs. an option when I click 'C' to create a new page?

thanks!


Answers:
author: Shannon S
body: Hello Matthew,

Welcome to Community! It's nice to meet you.

This new experience is being slowly rolled out to instances and so the process to roll out the new experience to an entire instance can differ.

My recommendation is to contact the [Cloud Support team](https://support.atlassian.com/contact) directly. This will allow them access to your instance and they will be able to help you with that request.

Thank you for your understanding!

Regards,

Shannon


Tags: cloud

confluence-cloud
Restricting access to portion of a Confluence space and specific Jira projects
Asked by steve adler:

I have a group of external contractors that I want to grant specific access to.

In Confluence, there are page subtrees in 2 spaces which I need them to have access to, but access to nothing else. I tried:

* creating a group for these contractors
* removing them from the Confluence users group
* restricting access to the top level page they need access to to their group plus the Confluence users group

When they log in, they get an error and can see no spaces or pages. When they try to go directly to the page I created the restrictions on, they are prompted to request access. If I give them Confluence access in response to the request, they can now see every page in every space.

Is there a way to do this correctly without having to add specific restrictions to keep them off all of the other pages (which ) get errors on as well?

Only working on Confluence now, but once I get this figured out, will need to grant them access to a subset of all projects in Jira, so guidance there would be helpful as well.

Thanks!


Answers:
author: Diego
body: Hello there!

Hey Steve, you can keep the group that you created for those users, we will need that.

The behaviour you described sounds like the group did not have *Enough Permissions* in Confluence. Any group or user needs the *Use Confluence*permissions. For this, we need to do the following:
> 1. Click ***Settings***
> 2. Click ***Global Permissions***
> 3. Provide the created group with ***Use Confluence***
> 4. Check if the group member **Can Access**Confluence

After the above is done, we can go ahead and *Add This New Group*to the Space Permissions for the specific space you need them to access.

**Reference:**

* **[Global Permissions Overview](https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html)**
* **[Space Permissions Overview](https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html)**
* **[Managing global permissions](https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html)**

Let us know if this helps you out!


Tags: administration

cloud

confluence-cloud

group

jira

jira-cloud

permission

restriction

user-management
How can I find out what apps are installed in the environment?
Asked by Chris Freeman:

Hi guys, me again.

Is it possible to see what apps are installed, and in some cases, what versions and app level is installed, without admin access to the system.

My two use cases: 1. We have Structure and Portfolio installed, but I don't know if they are paid or still under free trials. I also wonder what other apps, especially monitoring, may have been installed. My engineering support is not providing answers or info, wondering if I have access to this info on my own.


Answers:
author: Tom Lister
body: Hi [@Chris Freeman](/t5/user/viewprofilepage/user-id/3062667)

Go to the menu Administration/Add-ons/Manage Apps

You'll be able to see the version and licence statuses for each plugin

comments: author: Tom Lister
body: ah - didn't see the without admin privileges. In which case you will need to ask an administrator to help you.


Tags: jira