youngmon/atlassian-qna huggingface dataset:
Can I create an alert in opsgenie from JIRA after all automation rules have run?
Asked by joana:

So basically I have a situation where I have automation rules on JIRA to fill in a field which is required to correctly assign the alert on Opsgenie side.

What happens is that when the field is assigned, the alert is already created, and then the policies to assign the alert to the corresponding team are not working.

Is there any way to control the integration on JIRA side to wait for all automation rules to be processed?


Answers:
author: Nick H
body: Hi [@joana](/t5/user/viewprofilepage/user-id/4844710) ,

If you are triggering Opsgenie alerts through a Jira webhook, seems like you could configure some sort of JQL that triggers once the field(s) is populated. Might look something like this:

![jql1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207471i089CD60C4F041FB5/image-size/large?v=v2&px=999 "jql1.jpg")

comments: author: joana
body: Thank you very much for the tip!


Tags: cloud
Mention people in Slack
Asked by Vitalii Bendyna:

We've configured integration with Slack and all alerts are going to specified channel. Is there a way to mention in Slack particular people which are members of a team, responsible for that alert?


Answers:
author: Nick H
body: Hi [@Vitalii Bendyna](/t5/user/viewprofilepage/user-id/3636832) ,

That is not possible at this time. Typically best practice is having a Slack integration / channel per team.

Obviously that does not always meet each use case, but the idea would be to have each member of a team also be a member in the Slack channel:

![slack1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207046iAE765EBBDB865F40/image-size/large?v=v2&px=999 "slack1.jpg")![slack2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207045i4F3E23919F8B502E/image-size/large?v=v2&px=999 "slack2.jpg")


Tags: cloud

slack
Maintenance outage for a subset of integrations
Asked by Doug McGibbon:

Is there a way to tag individual alerts within an integration so that only some of them will be ignored by a specific maintenance schedule? We support multiple clients and have notifications coming in to various integrations. For example, we will have email alerts coming in to the email integration from five clients. If we're arranging an outage for one of those clients, is there an easy way to quiesce the alerts from that particular client, as opposed to the whole integration?

Doug


Answers:
author: Nick H
body: Hi [@Doug McGibbon](/t5/user/viewprofilepage/user-id/1173762) ,

Depending on your plan\* you could configure multiple create alert actions to manage creating alerts per client. This can be configured under the Advanced tab of the integration.

Along with configuring each action, add a tag to each action that identifies the client. For example:

![client1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206893i3F4B8D8A8D622264/image-size/large?v=v2&px=999 "client1.jpg")![client2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206892iDD4708375FFCB9B5/image-size/large?v=v2&px=999 "client2.jpg")

Then when you need to quiesce the alerts from that particular client, configure a [Notification Policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) that delays / suppresses these alerts - which might look something like this:

![client3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206894iCB31E19957604247/image-size/large?v=v2&px=999 "client3.jpg")

You'd want to leave this policy disabled because a scheduled [Maintenance Policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-maintenance-policies/#Team-Maintenance) would enable this when the maintenance should take place:

![client4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206895i27721A1AF1A7EF1C/image-size/large?v=v2&px=999 "client4.jpg")

\* Note that everything mentioned above is only included on either a Standard or Enterprise plan.

Hope that helps!

comments: author: Doug McGibbon
body: Thanks!

That's exactly what I need. Fortunately, all the alerts I've defined already use the Entity field to identify the client so I just have to create Outage policies for each of the clients and then enable them as you show through the maintenance schedule.


author: Nick H
body: That works too! You can realistically filter on any alert field in the Notification policy.


Tags: cloud
Can timestamps be specified when creating alerts though the API?
Asked by Andy Baumgartner:

Hi, is it possible to specify a timestamp when creating an alert? The approximate alert time is provided throughout the interface, but this appears to be driven by the alert API creation time. Ideally we'd like to use our own time which corresponds to the precise moment that the error actually occurred to avoid confusion with other sources such as Grafana.   

Thanks! ![time_example.png](https://community.atlassian.com/t5/image/serverpage/image-id/206299iC0C184BE170C01DF/image-size/large?v=v2&px=999 "time_example.png")


Answers:
author: John M
body: Hi Andy,

Unfortunately, there is no way to specify your own timestamp when creating an alert. The alert creation time is specific to when the alert was created in Opsgenie and can't be changed.


author: Andy Baumgartner
body: Thanks for the clarification John. It might be a useful feature to add as more people work with timeseries data where this is a common practice.


Tags: cloud
Opsgenie API key management
Asked by olav.odegard:

Hi! I am developing an app thats gonna run as an Azure Function in the cloud, i would like to have a API key that can be used in an code envelope. Now the problem is that my API-keys expire after i run them through my code a couple of times. This generates problems, and ideally I would have an API key which is permanent and working 24/7.


Answers:
author: John M
body: Hi Olav,

Opsgenie API keys should work permanently unless you rotate the keys manually. Where are you getting the API keys from?


Tags: api

cloud
2 alerts are created automatically when creating an Incident
Asked by Pedro Parellada:

Hi.

Does anybody know if it's possible to avoid new automatic alert creation when an incident is created from an alert. Is mandatory to get 2 new alerts or are we missing something? Seems to be quite redundant

The process is as follows:

1. An email is sent to the account we have setup to receive alerts
2. The alert is automatically created and communicated to the team
3. Someone in the team "acknowledged" the alert
4. The user/operator creates an incident from the alert
5. **2 new alerts are automatically created** with the incident information

Thks!


Answers:
author: Tyler Cassar
body: Was there any changes to this? As it creates a weird cycle for On call when a double alert is created.

comments: author: Skyler Ataide
body: Hi [@Tyler Cassar](/t5/user/viewprofilepage/user-id/5474731),

If you are using Opsgenie with Jira Service Management, then the steps to disable incident responder alerts are as follows:

1. Go to ***Project Settings \> Incident Management***
2. Turn off **responder alerts** as shown below:  
   ![](https://getsupport.atlassian.com/secure/attachment/8206130/8206130_image-2024-03-15-20-44-46-287.png)


author: Nick H
body: Hi [@Pedro Parellada](/t5/user/viewprofilepage/user-id/4988867) ,

That's the [current workflow](https://support.atlassian.com/opsgenie/docs/associate-an-alert-with-an-incident/#Associated--amp--Responder-Alert-Behavior) with Opsgenie incidents.

Say for example an incident is created automatically through an [incident rule](https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/), and the incident rule is tied to a service:

![inc1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207039i3E64229A8A820338/image-size/large?v=v2&px=999 "inc1.jpg")

The service adds multiple responders to the incident at creation:![inc2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207040i4DD77309D6C50226/image-size/large?v=v2&px=999 "inc2.jpg")

The alert that initially created the incident would become an Associated alert - and doesn't notify anyone.

The incident then creates a Responder alert for each responder added by the service, and does notify each responder:![inc3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207042i431D59F399FE35BD/image-size/large?v=v2&px=999 "inc3.jpg")

The idea behind this workflow is that each responder might have a different configuration in which they need to be notified when an incident triggers; each team could have different routing rules or escalations that manage incidents vs. alerts, each user might have different notifications rules for incidents vs. alerts, etc.

Hope that helps make sense of why two (or more) alerts are created for an incident. And unfortunately at this time there isn't a way to disable this workflow.

comments: author: Pedro Parellada
body: Thks for your answer Nick. Regards!


Tags: alert

cloud

incident
Ops genie incident notification to slack channel
Asked by Peter Lobley:

Hi all,

Just wondering if there's a way to have all ops genie incidents send status updates to a single slack channel in our connected slack workspace?

E.g.

1. Create an incident

2. An incident notification is sent to a central incident slack channel

3. The responder team makes a status update.

4. A status update is sent to that same central incident slack channel

I can't see how to achieve 2 or 4.

We saw that you can create a _new_ slack channel for each incident, but that's not quite what we're after.

We also saw that you can manually setup stakeholders. That's kind of what we want, but we want the stakeholder to be a slack channel, or perhaps a web hook, rather than an individual person.

Similarly, we noticed that alerts have a host of integration options, including web hooks. Is it possible to add web hooks for incidents?


Answers:
author: John M
body: Hi Peter,

We do have a feature request open for #2 and #4 which you can add yourself as a watcher to:

<https://jira.atlassian.com/browse/OPSGENIE-65>

Currently, the only contact methods allowed for Stakeholders are:

* An email notification

* If a mobile app is installed, a push notification

* SMS notification

As of now, webhooks are only available for alerts, though we have a request open for incident webhooks as well:

<https://jira.atlassian.com/browse/OPSGENIE-95>


Tags: cloud

incident

incident-management
Single team, two schedules, no overlap?
Asked by Joshua Rich:

Hi folks,

We've got the following set-up:

* A single team of people.
* Two schedules, a primary and secondary both on-call at the same time.
* The person on primary gets alerts first, then if not ack'ed, they go to the secondary (a cascading escalation policy).

It seems that OpsGenie cannot automatically assign people into the two schedules from the single team, such that a single person is not on-call in both the primary and secondary at the same time?

Does OpsGenie support any kind of scheduling management with schedule conflict detection like this?

Is there a way to achieve the above set-up with the requirement of no overlap for an on-call person, in another way?

Cheers!


Answers:
author: John M
body: Hi Joshua,

If you start both rotations on each schedule on the same day and time and they use the same rotation type (daily, weekly), you would have no overlap as long as you started each rotation with a different user.

The other option is to use time intervals to restrict the times for each rotation. Here, you would need to create opposite time intervals on each schedule.

![2022-07-15_13-36-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/206334iAB1C2FA924CA7047/image-size/large?v=v2&px=999 "2022-07-15_13-36-56.png")


Tags: cloud
Disable bi-directional intigration between Opsgenie and Jira Service
Asked by Shashi Reddy:

When I create an Opsgenie Alert through email integration, I do not want that to create a jira ticket. How do I disable this feature?


Answers:
author: Darryl Lee
body: Hi [@Shashi Reddy](/t5/user/viewprofilepage/user-id/4986635),

This is Darryl. I am here to help. ?

Solution {#toc-hId--550859017}
------------------------------

Because every alert created by Email integration will have 1 property:

```
"Source": "Email"
```

So you may adjust the **Alert Filter** on your Jira integration like this:

```
"Match all conditions below"
"Source" | "NOT" | "Contains" | "Email"
```

![Screenshot 2022-07-14 at 17.18.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/206036i8D605EF2D86E1451/image-dimensions/270x235?v=v2 "Screenshot 2022-07-14 at 17.18.21.png")

In this way, every alert created by Email integration will not be pushed to your Jira to create tickets.

*** ** * ** ***

Hope this helps.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Shashi Reddy
body: Hi Darryl,

I would like to have the Jira integration be one-directional, When a user creates a Jira ticket, an Opsgenie alert would be created automatically, and that is working as expected.

But the other way round, I never want a Jira ticket to be created when an Opsgenie alert is created via email or any other source. This option was actually unchecked so the Jira ticket is never created.

![disabled.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/206226iAB4F54AF933059B5/image-size/large?v=v2&px=999 "disabled.PNG")

Based on your suggestion I have enabled it with the Alert filter, but that too did not help.

![enabled.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/206228i2F37ACC06CC4DE98/image-size/large?v=v2&px=999 "enabled.PNG")


Tags: cloud

integration

jira
Autoforward email to opsgenie alert trigger email not working
Asked by Elliot Nicklin:

Hi there,

We're attempting to autoforward all emails (o365) to our opsgenie alert trigger email address. Manual forwards to this email trigger perfectly (as do fresh emails to this address) but autoforwards don't. Is this a known issue?

Thanks


Answers:
author: Chris DeGidio
body: Hi [@Elliot Nicklin](/t5/user/viewprofilepage/user-id/4985381)

Welcome to the community! Thats an interesting issue you have. I have never heard of a problem with forwarded emails. As long as the email system is sending that off successfully to the Opsgenie email address it should be creating an alert as long as there is not an already open alert matching the alias, in that case, it would be deduplicated. This can be read about [here](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/)

Nonetheless, please submit a ticket to our support team at support.atlassian.com so that we can get the proper account information needed to help troubleshoot this issue and see what is going on.

Thanks so much!


Tags: cloud
OpsGenie Conditions For Routing Rules
Asked by Heberto Rodriguez:

Hello, I am trying to set up routing rules for my team. However, whenever I try to choose from the dropdown menu I only have two choice to choose from and that is priority and tags. From what I have read and the videos I have seen there are more choices available. I am not sure how to get more choices. We are integrating with Datadog if that is any help.  
![2022-07-12 11_18_53-png.png](https://community.atlassian.com/t5/image/serverpage/image-id/205676i3C39B9A0AC6E75FD/image-size/large?v=v2&px=999 "2022-07-12 11_18_53-png.png")


Answers:
author: Nick H
body: Hi [@Heberto Rodriguez](/t5/user/viewprofilepage/user-id/4985229) ,

The restriction to only being able to filter on those two options in your routing rule is a due to your current plan (either Free or Essentials):

<https://support.atlassian.com/opsgenie/docs/configure-a-team-dashboard/#Team-routing-rules>

![rr1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/205679i1B156479DA0EBF63/image-size/large?v=v2&px=999 "rr1.jpg")

Standard and Enterprise plans offer all alert fields to filter on. Hope that helps.

comments: author: Heberto Rodriguez
body: Great thank you for the quick response. I will talk to my team regarding our plan.


Tags: cloud
Splunk integration
Asked by Esther Strom:

I'm not at all familiar with Splunk, but one of my teams wants to integrate it with OpsGenie. I can see that there's the option on the OpsGenie side to create a Splunk integration, but they are looking at [this support doc](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-splunk/)

and insisting that they need to install both the OpsGenie side integration and an app in Splunk. Admittedly the document is not clear on it; my thought is that you only need to install the app in Splunk if you want to be able to manually create an OpsGenie alert from within the Splunk UI.

Can someone clarify?


Answers:
author: Mubeen Mohammed
body: Hello [@Esther Strom](/t5/user/viewprofilepage/user-id/2991092)   
Thank you for contacting Atlassian Community!

Please note: Opsgenie supports a bidirectional integration setup with Splunk.  
You can configure the Splunk configuration using an Opsgenie app installed within the **Splunkbase** . The same is discussed in the document in the [Splunk configuration section.](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-splunk/#Configuration-in-Splunk)This step will establish the connection between Opsgenie and Splunk accordingly.

As you have rightly said this will allow you to manually create alerts in Opsgenie based on the search queries in Splunk.   

And if you are trying to configure **Splunk cloud** and your requirement is to deliver events to your Splunk Cloud instance from Opsgenie. Then yes without the need of installing APP you can further proceed with Splunk cloud configuration. The same has been discussed in the [documentation](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-splunk/#Configuring-Splunk-Integration-for-Splunk-Cloud)

I hope this clarifies your query :) Please let us know if you have any further questions. We will be happy to assist.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: integration

splunk
dynatrace notification integration with opsgenie
Asked by shubham patil:

![Screenshot from 2022-07-12 11-44-18.png](/t5/image/serverpage/image-id/205554i0ED2A29733A8A89B/image-size/large?v=v2&px=999 "Screenshot from 2022-07-12 11-44-18.png")

We have checked the documentation for dynatrace integration with opsgenie but we unable find the option (OpsGenie region domain) .

pls guide us if anyone knows


Answers:
author: Nick H
body: Hi [@shubham patil](/t5/user/viewprofilepage/user-id/4984666) ,

I believe just below the *Opsgenie region domain* explains which option you should use depending on whether your Opsgenie is a US or EU instance:

![dt1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/205630iCB588CDB265A86F1/image-size/large?v=v2&px=999 "dt1.jpg")

But are you following our documentation to [configure a webhook](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-dynatrace-webhook-v2/#Configuration-in-Dynatrace) within Dynatrace? The image you shared compared to our documentation's looks different in the sense yours shows:

Settings \>\> Problem notifications

while our documentation shows at one point:

Settings \>\> Integration \>\> Problem notifications \>\> Set up notifications \>\> Custom integration

![dt2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/205636i9609C84CC38E020E/image-size/large?v=v2&px=999 "dt2.jpg")


Tags: cloud
Cannot seem to register Bamboo license when installing Bamboo datacenter
Asked by drgr33n:

Hello, I'm trying to install and configure Bamboo Datacenter v1.2.4 onto a CentOS 7 VM but I cannot get past the license page. I've tried running against both OpenJDK 8 and 11 but get the same issue. After a successful install, I'm asked to enter my license key. When I enter that key, I'm getting a message back telling me that I'm using an invalid key. I've created a trial license on my account using the provided server ID and double checked that the server ID matches and everything looks correct.

When evaluating the logs, I can see a bunch of invalid character errors with a bunch of stacktrace output but nothing that makes any sense. It's like it cannot parse the data being entered into the webform. I've also tried adding the license directly to bamboo.cfg.xml and bump the installer along one step but after completing the rest of the install and restarting, I'm brought back to the license entry page.

Here's a dpaste link with the stacktrace data included

<https://dpaste.org/ByuK>


Answers:
author: drgr33n
body: Turns out I was installing a very old version of Bamboo. Not sure how I managed to get things mixed up. I just assumed that Bamboo Datacenter was using a different versioning number than server. I was wrong and I was actually installing v1.2.4 (facepalm).
Licensing & Remote agents
Asked by Loizos Themistokli:

I've seen that Bamboo is now (since some time ago) available only in Bamboo's data center. A question that affects the licensing, hence cost immediately is how many remote agents do I need.

We are a small team of 2-3 developers working on one application.

Any advices appreciated.

Thanks,

Loizos


Answers:
author: Jaivir Singh
body: Hi Loizos,

Bamboo licensing model is based on no of agent and not number of users. We provide the licensing facilities with minimum one agent to max of 2000 agents. More the agent, The more processes can run concurrently. Please find the pricing url for the same:

<https://www.atlassian.com/software/bamboo/pricing>

I hope this help.

Thanks

Jaivir Singh
Expired Secrets on Global Variable still taking old values when pipeline is run in Bamboo server
Asked by FL Atlassian Support:

Having an issue on Bamboo server. One of our teams recently updated an expired secret for a Global Variable. After updating the Global Variable they tried to rerun the pipeline but the old secret values are still being used instead of the recently updated value. They've indicated that they checked the pipeline level for any references to the expired secret, but only have them at the global level. They have also deleted the global variable but the old value is still being populated.

What are we missing?


Answers:
author: Marcin Gardias
body: Which version you have? This has been fixed in Bamboo 7.0 and later.

comments: author: FL Atlassian Support
body: Unfortunately we are on version 6.3.3 we no option to upgrade to 7.0. Is there a work around for this issue?
Bamboo Upgrade from 7.1.3 to 8.0.0
Asked by Subbareddy:

We upgraded Bamboo version in Test and Stage Environments. We can see the some differences at the Bamboo GUI. **in one server we can see Templates option at the Bamboo banner. but not in the other.**

**We can not see some options under project settings like Shared credentials and Repositories option under Plans but can not see those in the other Bamboo server.**

**Need your help.**

**Bamboo server is upgrade from 7.1.3 to 8.0.0**


Answers:
author: Marcin Gardias
body: "Templates" is not a standard Bamboo feature, please compare the plugins installed on both servers. It might also be that the plugins is not compatible with Bamboo 8.0.

As for Project settings, please check the license as some features are only available in Bamboo Data Center.
how to retrieve bamboo task after removed
Asked by jaysing dalvi:

I accidentally deleted a task in bamboo plan

can you please help me to restore back.

if we can not restore task then i want to check some data from that task is it possiable to check that?


Answers:
author: full name
body: I also don't see any method of undoing a task deletion.

What if it contained an elaborate script? The task list should have versioning. Where is the versioning or operation history?


Tags: backup

delete

history

task

version