We plane Migration from Zendesk to JIRA service management.
Asked by Durga prasad:

We Plane Zendesk to JSM migration work. our Cloud ( premium) instance. we need how it's going to be perfect we need the step by step process. for this process any add-on is available in Atlassian marketplace if we plan this. Atlassian team help on this ?


Answers:
author: Josh_Unito
body: Hi [@Durga prasad](/t5/user/viewprofilepage/user-id/5570906) You have several options for migrating to JSM.

Here's [documentation about Atlassian's own Jira migration tools](https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/) if you have any data already in another Atlassian tool.

Others have already suggested the partner directory and some tools in the marketplace, so you could certainly try any of those.

Since you asked about add-ons in the marketplace, I'm from Unito, we're an Atlassian partner with a [2-way integration platform on the marketplace](https://marketplace.atlassian.com/apps/1220511/zendesk-jira-two-way-sync?hosting=cloud&tab=overview). You can use the tool to automatically turn Zendesk tickets into issues in any Jira product we support with real-time updates. So you can conduct a phased migration over time to make sure it works properly and still allows your teams to work on incoming tickets.   

If you're interested, we also have a guide on best practices for conducting phased migrations between tools that I can send you.

The most important thing is to make sure you find a solution that allows your team to keep working while the migration is underway so that you don't lose time or force customers to wait while the new tool is set up. That's the benefit of migrating in phases; you can start with one project at a time and make sure you work all the kinks out before migrating everything in bulk.

It helps to set up a few test projects in the new tool and see how your old custom fields will look in the new tool.

Feel free to ask any follow up questions!

Good luck


author: Iryna Haida
body: Hey [@Durga prasad](/t5/user/viewprofilepage/user-id/5570906)

You can use this add-on [https://marketplace.atlassian.com/apps/1218450/zendesk-to-jira-service-management?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1218450/zendesk-to-jira-service-management?hosting=cloud&tab=overview)

You can either do the migration with that add-on on your own or contact their support team (which was great) and they will guide you through the whole process to make the migration perfect

comments: author: Durga prasad
body: Thank you [@Iryna Haida](/t5/user/viewprofilepage/user-id/2959514)


author: Bibek Behera
body: [@Durga prasad](/t5/user/viewprofilepage/user-id/5570906) ,

Welcome to the community.

If you are willing to migrate only the data, there has to be an integration done between your zendesk and a fresh jira account.

Once a JSM is setup, use integration app (search with keyword zendesk) and sync the ticket data with jira to understand which information can be synced out of the box. If the jira zendesk and jira fields work as per you need, have it replicated on the prod.

I would still suggest getting in touch with Atlassian support as the JSM will require some configuration for customized portal/workflows.

You can also reach out to solution partners who have done it successfully in the past.

<https://partnerdirectory.atlassian.com>

-Bibek

comments: author: Durga prasad
body: Thank you [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396)


Tags: cloud

jira-service-management

jira-service-management-cloud

migration

premium

zendesk