youngmon/atlassian-qna huggingface dataset:
I can create HowTo Articles via the Create button but not the "Add how-to article" button?
Asked by Ernest Koe:

I can create HowTo Articles via the Create button in the Space but not via the "Add how-to article" button. Is there a permissions thing I am missing?


Answers:
author: Ernest Koe
body: Turns on to be a config bug in our instance. Support fixed it. Thanks


author: Davin Studer
body: When you use the create button you can create new pages in any space. There is a drop down to pick your space. Is it possible that you are allowed to create how-to articles in one space but not the space that has the button on the page?


author: Scott Theus
body: Hi [@Ernest Koe](/t5/user/viewprofilepage/user-id/744059),

When you click the "Create" button you should get a pop-up window with a list of templates. There is a link at the bottom to show more templates, which expands the window to include all the templates that are enabled for that space. You should see a "How-To Article" template in there.

If not you may need to check the project settings under "Content Tools" to see if the template is enabled.

-Scott

comments: author: Ernest Koe
body: Hi Scott, I can create with the "create" button just fine. I just can't create with the "add" button. See screen shot

<https://www.dropbox.com/s/3nfzma2f7j5c3ph/Screenshot%202018-11-12%2013.41.47.png?dl=0>


author: Scott Theus
body: Ahh...I misread your post! Sorry about that...

Does anything happen at all when you click the "Add How-to Article" button?


author: Ernest Koe
body: yeah, the pop-up window appears and you can type into the fields but the Create button doesn't do anything


author: Ernest Koe
body: I feel like it has to be some sort of permissions issue. Do those blueprint or template dialogs need special permissions?


author: Scott Theus
body: I went through the permissions in my test space and did not see anything that would allow you to create the page from the "Create" button in the space but not from the "Add How-to Article" button.

This one seems odd to me...I'll ping some of the other Champions and see if they can help.


Tags: cloud

confluence-cloud
Creating a phone link
Asked by Lilly:

How to Create link to call a phone number?

In other words a clickable hyperlink to call from your phone


Answers:
author: Bill Bailey
body: It might be, if an admin will enable it. But it is often disabled due to security concerns. Also with a user macro, you can change the macro (style, function, etc,), and have it update all instances. With the HTML macro option, you have to manually update all instances.

Here is the macro:

```
## Macro title: Phone Number
## Developed by: Bill Bailey, MarketCom, LLC
## Date created: 2018.11.14
## Version: 0.2

## @param phoneNumber:title=Phone Number

<a href="tel:$paramphoneNumber">$paramphoneNumber</a>
```

comments: author: Myro
body: It is horrible that markdown doesn't support [**tel:**link](https://www.mediawiki.org/wiki/Help_talk:Links#Adding_tel:_link)...

In 2020, age of smartphones ???


author: oliverwi
body: 1. Ctrl-K (for insert link or Cmd-K on MacOs)
2. Choose "Web link" from the left hand side-menu
3. Into the *Address* field type "tel:12345"
4. Into the *Address* field type "tel://12345"
5. Into the Link text field type: 12345 or whatever you like the link to read
6. **\[Insert\]**

I am running Confluence v7 but this always worked also on earlier versions.

4) The forward slashes are required for this validate as a URI

comments: author: Florian Bachmann
body: Did this actually work for you? It was the natural thing to do for me, but when the page is published, the link is replaced by \`#\`.


author: Florian Bachmann
body: tel://+4912345 worked for me (with slashes)


author: Bill Bailey
body: It does, but may be easier to get an admin to add a user macro than to open something flagged as a potential security risk. ;-)


author: Fabienne Gerhard
body: [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089) I'm with you - good point with security! Problem may be that you need admin rights for creating a user macro too.


author: Fabienne Gerhard
body: Wouldn't it be easier enabling HTML macro than rather writing an own user macro? Just a thought...


author: Bill Bailey
body: Yes, I'll get you something tomorrow.


author: Lilly
body: Thank you! Except I do not write code :)

Can you help?


author: Bill Bailey
body: Or if the HTML macro is not enabled, you could write a user code to insert the same kind of link in the page, with the one parameter being the phone number.


author: Fabienne Gerhard
body: Hi [@Lilly](/t5/user/viewprofilepage/user-id/2143182) - welcome to community

you can easily create a phone link using [HTML Macro](https://confluence.atlassian.com/doc/html-macro-38273085.html) (pay attention as it is enabled by default) and use something like

```
<a href="tel:+12 34 567 891">+12 34 567 891</a>
```
Cannot update add ons
Asked by Ella Sparks:

Hi,

I cannot update the add ons on Confluence and get the below error.

Where is the log to refer to for more information?

![image.png](/t5/image/serverpage/image-id/37356i6B08E2D8833EDAB2/image-size/large?v=v2&px=999 "image.png")

Currently have version 6.2.1 and the Support Entitlement Number is SEN-9575002

Kind regards,

Ella Sparks


Answers:
author: Davin Studer
body: The log would be your atlassian-confluence.log. What OS are you running on? If it is Windows Server then the path would be C**:\\Program Files\\Atlassian\\Application Data\\Confluence\\logs**.


author: JP _AC Bielefeld Leader_
body: Hi Ella,

without checking the log files, there will be not much help here. I suggest opening a call at Atlassian (<https://support.atlassian.com/contact/#/>).

You've got your SEN already \& as the issue is with the Universal Plugin Manager, they will come back to you within some hours.

Best

JP
Is it possible to search for pages in Confluence marked with "Unpublished changes"?
Asked by marsalairam:

I would like to have an overview of all pages with the status "Unpublished changes". Is it possible to search for or get hold of this information?


Answers:
author: marsalairam
body: Hi [@marsalairam](/t5/user/viewprofilepage/user-id/1143628),

I am not sure this feature currently exists, there is a [feature request](https://jira.atlassian.com/browse/CONFCLOUD-35921) for this.

I would recommend voting and commenting on that request ticket to increase popularity.

Apologies I cannot be any further assistance

comments: author: marsalairam
body: Thanks, this request ticket covers the issue, I have voted and commented on the ticket.


Tags: confluence-cloud
is there a way to upload multiple worddocuments in confluence
Asked by maarten breesnee:

Hi

is there a way to upload multiple worddocuments in confluence and transform them into pages.

Standard you can do this one by one but that is time consuming.


Answers:
author: Davin Studer
body: To piggyback off the idea [@Scott Theus](/t5/user/viewprofilepage/user-id/1179712) gave you could setup a cloud trial and import the documents with the add-on he mentioned. Then you could export them to .xml format and import that into your system.


author: Davin Studer
body: Confluence can import word documents and create pages from them.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/37388iB5B80713BDD10B14/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: maarten breesnee
body: I appreciate your answer however.... however I mentioned **multiple** documents... this is only working for one.


author: Davin Studer
body: Ah, sorry. I missed the last line in your question.


author: Scott Theus
body: HI [@maarten breesnee](/t5/user/viewprofilepage/user-id/674302),

Confluence does not do this out of the box, you would need an add-on to import multiple documents and convert them to Confluence pages.

You can try [Universal Importer For Confluence](https://marketplace.atlassian.com/apps/1213816/universal-importer-for-confluence?hosting=cloud&tab=overview), that may provide what you are looking for.

Hope this helps,

-Scott

comments: author: maarten breesnee
body: That one is only for confluence cloud... I need one for server


author: Scott Theus
body: I'm not aware of any way to do this for Confluence server, I checked for a server version of the add-on and for similar products in the Marketplace and came up empty.


Tags: confluence-server

server
Impossible to create personnal Space
Asked by Xavier CONAN:

I have a Javascript issue on Chrome.


Answers:
author: Nic Brough -Adaptavist-
body: Try another browser - does that have the same problem?

comments: author: Xavier CONAN
body: I try Firefox, and i have an issue too.


author: Xavier CONAN
body: Idem for IE


author: Nic Brough -Adaptavist-
body: Ok, could you tell us what the actual error messages are?


author: Xavier CONAN
body: For Chrome

com.atlassian.confluence.plugins.confluence-create-content-plugin:resources.js?externals=__local-default__\&locale=fr-FR:83 Uncaught TypeError: Cannot read property 'itemModuleCompleteKey' of undefined  
at HTMLButtonElement.\<anonymous\> (com.atlassian.confluence.plugins.confluence-create-content-plugin:resources.js?externals=__local-default__\&locale=fr-FR:83)  
at HTMLButtonElement.dispatch (jquery-min.js:1)  
at HTMLButtonElement.a (jquery-min.js:1)


author: Xavier CONAN
body: For Firefox

TypeError: ak is undefined\[En savoir plus\] [com.atlassian.confluence.plugins.confluence-create-content-plugin:resources.js:83:9228](https://d1okpoprma61ms.cloudfront.net/mediametrie.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-777446850/h/77cf028080a882dfa1debfd822d7d1a2/_/download/batch/com.atlassian.confluence.plugins.confluence-create-content-plugin:resources/com.atlassian.confluence.plugins.confluence-create-content-plugin:resources.js?externals=__local-default__&locale=fr-FR) y/\< [https://d1okpoprma61ms.cloudfront.net/mediametrie.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-777446850/h/77cf028080a882dfa1debfd822d7d1a2/_/download/batch/com.atlassian.confluence.plugins.confluence-create-content-plugin:resources/com.atlassian.confluence.plugins.confluence-create-content-plugin:resources.js:83:9228](https://d1okpoprma61ms.cloudfront.net/mediametrie.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-777446850/h/77cf028080a882dfa1debfd822d7d1a2/_/download/batch/com.atlassian.confluence.plugins.confluence-create-content-plugin:resources/com.atlassian.confluence.plugins.confluence-create-content-plugin:resources.js?externals=__local-default__&locale=fr-FR) dispatch [https://d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js:1:32083](https://d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js) a [https://d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js:1:27809](https://d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js)


author: Xavier CONAN
body: It is ok now, i don't know how neither why


Tags: cloud

confluence-cloud
Issues with adding new users to the team
Asked by Eugenia Kashcheeva:

Hello,

Our Administrator tries to add the new users in Confluence according to the tutorial, but it does not make any good. She receives the information that our limit of accounts is reached. She cannot add a new user.

We sent a request to the support, but there is no answer from their side. Probably, some of you guys are aware of how to manage?

Many thanks in advance.

Regards,

Eve


Answers:
author: Peter Mav
body: Hello Eugenia,

Sounds like you have reached the number of users you license allows for.

To check go to General Configuration and under Administration (down the bottom left in the column) select License Details and you can check the Licensed Users number.

comments: author: Eugenia Kashcheeva
body: Dear Peter,

Thank you for the comment!

Our problem is that it is not possible to expand the limit, and we have no idea is it the system issue or the problem is on our side.

Kind regards,

Eugenia


author: Peter Mav
body: Hi Eugenia,

To expand the number of people that can use Confluence you need to purchase a license that allows for more users.

Alternatively if you have users that no longer work there and have no need to use Confluence you can remove them from having access to Confluence which will free up a license and allow you to add new users.


author: Eugenia Kashcheeva
body: Hi Peter,

Thank you so much for the advice!

Have a nice day)
Single user cannot create pages
Asked by taahir_hassem:

We have an issue where a single user cannot create pages.

They are able to edit existing pages but whenever they try to create a page, the user gets an error "Session expired: please login".

Have even tried making the user an admin and granting full access but this did not resolve the issues. All other users can create and edit pages.

Confluence version: 6.0.4


Answers:
author: Ismael Jimoh
body: Hi [@taahir_hassem](/t5/user/viewprofilepage/user-id/889300),  

Can you get a screenshot showing the problem (s)he has when creating a page?  

Thanks.

comments: author: taahir_hassem
body: ![image001.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/37337iC975759D7A164D3F/image-size/large?v=v2&px=999 "image001.jpg")

This is the error the user gets. This **only** happens when creating a page. If the user clicks on Login he is redirected back to the landing page of the Space without needing to login.


author: Ismael Jimoh
body: Can you check the URL the user is using to access Confluence? Ensure it is the same as all other users.  

Secondly, if you are also using JIRA on the same server and the user has logged in to JIRA, can you ask them to try the following:

* Open Incognito/Private browsing or use a different browser.
* Login to confluence n the server.
* Attempt to create a page on Confluence.

Also can you check if the user is creating a blank page or a page based on a template?  

Thanks.


Tags: confluence-server

server
How to use remote login for external customers ?
Asked by Marc Demhartner:

Hello,

we?re running a SaaS application in a private cloud enivorment and have a cloud instance of confluence running.

We want to provide documenation for customers/users in this cloud confluence.

For this, we need a remote login functionalty from our SaaS website of the customer TO the cloud confluence.

We noticed the easiest way, via Login with cookies, won?t be avalible after december. So, could you please tell us what is the best way to provide Remote Login from external sites to Cloud Confluence?


Answers:
author: Marc Demhartner
body: Noone is using this mechanism ?


Tags: cloud

confluence-cloud

login

rest
Custom field in Team Calendar for Confluence
Asked by Allen Chun:

We currently using Team Calendar for Jira, I can create a custom event like "Apply for Load Gadget" but I cannot add custom fields.

Is it currently possible to add custom fields like:

"From Date"

"From To"

"Gadget Type" (select field)

"Status" (On Loan, Returned)


Answers:
author: AhmadDanial
body: Hi, Allen.

What I understand here is that you would like to have custom field configured for specific events in Team Calendar for Confluence. A quick search shows the following Suggestion raised to address the need for this feature:

* [CONFSERVER-51197: Allow custom fields to be configured for events](https://jira.atlassian.com/browse/CONFSERVER-51197)

According to the comment by Jenny Millman [here](https://jira.atlassian.com/browse/CONFSERVER-51197?focusedCommentId=1719965&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1719965):
> While this suggestion has gathered significant interest, we're unable to implement all of the excellent suggestions you make. We appreciate the benefits of such requests, but don't plan to work on this for the foreseeable future.
>
> This suggestion will be reviewed in about 12 months time, at which point we'll consider whether we need to alter its status.

For now, I encourage you to visit the suggestion page linked above and click the *Vote* and *Watch* links near the top right to show support for the feature. By doing this, it will ensure you are proactively informed of progress and updates going forward.

Feel free to share your feedback by leaving a comment on the ticket as this helps us prioritize \& understand the use case of the suggestion in the future.

I hope this helps to answer the question that you have here. Feel free to let me know if you have any further questions. Thanks.

comments: author: Allen Chun
body: That's so sad...
Confluence did not call corporate ping fedarate page
Asked by Norhanizawati Zainol Zainoon:

Hi all,

im trying to setup ping authentication page in confluence. we used our company ping federate and access. but its always go to confluence login page. and when call the test page its always not found. we use apache 2.4 . hopefully someone can help out. we already put all the required jar file in web-inf lib. and configure the httpd.conf, mod_pf.conf, seraph-config.xml and agent-config. txt.

thanks

Hani


Answers:
author: Shannon S
body: Hi Hani,

Can you let us know what you've done so far in order to set it up, and what add-ons or documentation pages you're using to set this up?

I'm not too familiar with Ping Federate but if you can provide us your resources we can try to assist you.

Regards,

Shannon

comments: author: Norhanizawati Zainol Zainoon
body: Hi shannon,

thanks for ur reply.

ive setup 6.12 version for our staging and ive copy over the ping atlassian kit jar files and also the edit mod_pf.conf, httpd.conf and agent-config.txt. and also seraph-config.xml. is my steps correct? we are using corporate authentication. so the link in the seraph config ive change it to our corporate link.

ive install also the certificate.

when we try to access. we keep on getting access denied. and its seems like no parameter sent to the authentication link.

do we have any specific config did we need to put to?

Thanks again shannon.

thanks

Hani


author: Shannon S
body: Hani,

We don't have official documentation on this and I haven't set it up myself personally, but it sounds like it could be an issue with the user mapping. Most SSOs require principal name, email, partial email, etc.

Can you show us the actual documentation you were using in order to install this and we can have a look?

Regards,

Shannon
Cope articles on Page Tree
Asked by Weihan Xu:

Hi,

Is it possible to copy an article and move it under different areas on Page Tree? For instance, if I have movie, music, and newspapaer section on my page tree, and I created an article that is useful for all three page trees. How do I do that and put this article onto all three section in page trees?

Thanks,

Gabriel


Answers:
author: Ollie Guan
body: Hi [@Weihan Xu](/t5/user/viewprofilepage/user-id/2270385),

You can use the Include Page macro to display the contents of one Confluence page or blog post in another page or blog post. Any changes to the original page are automatically reflected wherever it is included

<https://confluence.atlassian.com/doc/include-page-macro-139514.html>
Not able to remove user from the group - confluence users
Asked by Seema Abrol:

Hi Team,

I am not able to remove this user from this group, Can you please advise how to remove this user as he has left the organization

![confluence.png](/t5/image/serverpage/image-id/37297i8AEB1C85C3584354/image-size/large?v=v2&px=999 "confluence.png")


Answers:
author: Fabienne Gerhard
body: Hi [@Seema Abrol](/t5/user/viewprofilepage/user-id/2111129) - have a look that the user is removed from your AD. On the first look it seems like all users that come from AD have group membership confluence-users by default.

Have a look on the logs as [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) mentioned.


author: Nic Brough -Adaptavist-
body: You need to read the application logs for your AD and Confluence to see what has failed. The Confluence logs are at \<confluence home\>/logs/atlassian-confluence.log


Tags: confluence-server

server
Can i reassign the pages to a new person in confluence
Asked by Seema Abrol:

Hi Team,

How can i reassign pages to a new person and remove the old user's name in confluence pages, This person has left the organization and i wan to assign those pages to a new person

Just an update we are on a server product


Answers:
author: Aswin Achuthan
body: I believe you are trying to change the author of the page. This has been discussed in many posts. you can try this [workaround](https://confluence.atlassian.com/confkb/how-to-change-the-creator-of-a-page-720830744.html?_ga=2.249557057.755415559.1541808649-471613380.1534028087)


author: Nic Brough -Adaptavist-
body: What do you mean by "reassign"?

Confluence pages are created by someone, and edited by that someone and possibly others. It has no real concept of "page is 'assigned' to someone".

So I'm a bit lost on what an assign person might mean.

comments: author: Seema Abrol
body: Can we change the author?


author: Nic Brough -Adaptavist-
body: No, as that would destroy the auditable information about who really created it.
Unable to edit, copy or move pages with Firefox 63.0.1. (on Mac)
Asked by Wolfgang Huther:

I use confluence hosted by atlassian on atlassian.com

Since 3 days I can not edit, move or copy pages anymore when using Firefox 63.0.1. (Edit, copy move still works with Chrome.)

The spinner is just endlessly spinning and spinning.

In the settings of the different spaces I can see that I do have all permissions to edit and so on.

I couldn't find an answer to this question in the forum (my confluence is NOT self hosted)


Answers:
author: Wolfgang Huther
body: Issue appears only when using Firefox 63.0.1. Edit, copy move works with Chrome.

comments: author: Shannon S
body: Hi Wolfgang,

I see you raised a ticket with our support team as well, and they let you know the incident that was causing this issue has since been resolved.

Can you confirm?

Shannon


author: Wolfgang Huther
body: Yes - it works again. Thanks.


author: Shannon S
body: Thank you for confirming!

Take care, and have a pleasant week.

Regards,

Shannon


Tags: confluence-cloud

firefox

mac
Cannot connect with COnfluence Server App
Asked by Alexander Lampert:

Hi Support Team,

I'm using confluence for about 3 month and like to connect with the IPad confluence server app. The IPad is connect via VPN, Confluence Version is 6.11.0.

Connection via browser works fine. But not from the confluence server app. I get an Unsupported version error age: "Time for an upgrade", you need confluence 6.8. or later to use this app.

But my server is already on 6.11.

Do you have any idea how to proceed?

Thanks in advance.

Alexander


Answers:
author: JP _AC Bielefeld Leader_
body: Are you using a proxy server to access Confluence? Please check the configuration of Confluence \& the proxy server. Can you try accessing the Confluence server via the iPad app without using VPN eg. iPad in local company WLAN? I want to rule out any VPN related issues.

comments: author: Alexander Lampert
body: Hi Jan-Peter,

I don't use a proxy.

I can't access Confluence with the IPad Confluence App without VPN in the local WLAN. I'm receiving the unsupported version info in both cases.

Thanks,

Alex


author: Gonchik Tsymzhitov
body: Hi!

As I understand are you using Confluence mobile app, is that correct?

If it is, may do you use the latest of the Confluence app version on the iPad?

Else, please, would you check on the latest version?

Cheers,

Gonchik Tsymzhitov

comments: author: Alexander Lampert
body: Hi Gonchik,

the iPad version is up to date.

Installing Confluence 6.12.1 is an option, but it would not explain that the Confluence App complains about 6.8, if Confluence itself is already on 6.11.


Tags: confluence-server

server