youngmon/atlassian-qna huggingface dataset:
I cant login to my remote Bitbucket account
Asked by Moises:

Im trying to add my Bitbucket account for remote access (upload my project) and ask me for email and password from Atlassian.

Also is a option for login with Google Account, but my account was created with my email, not my Google Account.

When im trying to login, say:

```
The operation could not be completed. (Error in com.google.HTTPStatus 401.)
```

Any idea what happen? this happen from SourceTree application for Mac.


Answers:
author: Janardhan Raju
body: I have the same issue and loads the Atlassian page without any option to save the logged in user. Credentails are correct.

\`\`\`The operation couldn't be completed. (com.google.HTTPStatus error 401.)\`\`\`


author: Ana Retamal
body: Hi Moises! Have you tried logging into Bitbucket directly (using the browser) to make sure the credentials are correct?

Also, can you let us know how are you trying to connect your account? Are you following the instructions at [Connect your bitbucket or Github account](https://confluence.atlassian.com/get-started-with-sourcetree/connect-your-bitbucket-or-github-account-847359096.html)?

Lastly, have you tried to perform any operation with your remote repository from the command line? Are you getting any authentication issue?

Let us know!

Ana


Tags: mac
Failed to refresh remote repo
Asked by Gurinder Randhawa:

I have source tree 2.7.1 running on MacOS OS Sierra 10.12.6 and am not able to connect to remote repository and view in SourceTree. I am logging in with correct credentials but it fails to connect and refresh remote repo view in source tree.

When is this issue expected to be fixed?

Error detail states: The operation couldn't be completed. (com.google.HTTPStatus error 401.)


Answers:
author: Manju
body: Can you please confirm what host you are trying to add an account for as well as the Auth type and protocol you are using?
Field from Jira with / symbol suddenly no longer being read by Confluence. This was working before
Asked by Marian Obillo:

Field from Jira with **/** symbol (ex. Property Changes Pre-RC / RC) can no longer be read by Confluence. If you reload old confluence pages using the same field it will no longer work.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Can you tell us what the exact symbol is? I'm not seeing any problems with a simple / symbol, nor any of the advanced ones (enhanced emojis or extended character sets for example)

What is appearing instead of **/** ? I think a screenshot might be helpful to us.

comments: author: Marian Obillo
body: Hi Nic! Please see screenshot.

It seems like there might be an issue with how special characters or HTML entities are being rendered in Atlassian Confluence. The string "\&#X2F" is an HTML entity for the forward slash ("/").

![Issue in Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/298651i39584767809CE27F/image-size/large?v=v2&px=999 "Issue in Confluence.png")


author: Nic Brough -Adaptavist-
body: I'm not seeing a problem with solidus myself, which suggests that you have a browser problem, rather than a service issue.

The string "\&#X2F" is not the HTML entity for the forward slash ("/"). It's the hex code for it, which is a not quite the same thing as HTML standards.

    UNICODE?U+0002F
    HEX CODE?&#x2f;
    HTML CODE?&#47;
    HTML ENTITY?&sol;
    CSS CODE?\002F?


author: Marian Obillo
body: Hi Nic! I tried multiple browsers already but the same issue exists. This used to work but suddenly became an issue. In Jira, the field is correct and has an entry however when loaded in Confluence - if the field used has **/**it will not display. But if the field does not have that symbol it will work.

![Jira Values.png](https://community.atlassian.com/t5/image/serverpage/image-id/298653i0BCD3B9BB1677422/image-size/large?v=v2&px=999 "Jira Values.png")  
![Confluence Issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/298654i9C37B765F193FD06/image-size/large?v=v2&px=999 "Confluence Issue.png")  

here's another testing I did to confirm that the issue is with the symbol. I created 2 new fields. One w/o symbol and one with as can be seen for the column with / value is not appearing.  
![Another test.png](https://community.atlassian.com/t5/image/serverpage/image-id/298655iF17C129ECA9EE2F1/image-size/large?v=v2&px=999 "Another test.png")![Value from Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298656iCB477E9C6E83ED3E/image-size/large?v=v2&px=999 "Value from Jira.png")


author: Marian Obillo
body: Hi any answers here?


author: Nic Brough -Adaptavist-
body: Not from me I'm afraid, I can not replicate this problem on any of the machines I have tested it on (A mix of Chrome and Firefox browsers on Kali3, Windows 11, Linux Mint and a Mac)


Tags: cloud

confluence-cloud
I am trying to transfer the whole conf/jira ownership to the other company.
Asked by ???:

And I can't figure out how.

On the official support pages, it only mentions about page ownership xfer.

And in the community, there's a user suggested method but the menu I see is different from the start.

Is there a way to resolve this please?


Answers:
author: Trudy Claspill
body: Hello [@???](/t5/user/viewprofilepage/user-id/5083629)

Can you provide more information about what exactly you mean by "transfer ownership"?

Does the other company have their own Jira and Confluence Cloud site/products under a different URL?

Do you need to move the sites to a different Atlassian Cloud Organization?

Do you need to change the URL of your site without changing the parent Organization?

Do you just need people from the new company added as administrators of the existing Organization and billing, without making any other changes to it?

comments: author: ???
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I am sorry somehow the alarm mails were in spambox :x

My current company and the organization is shutting down soon so I'd like to move the contents produced by current company to a new one.

Just moving the pages and jira projects under the new company's conf/jira is what I want to be exact.

Thank you.


author: Trudy Claspill
body: Have you reviewed the documentation provided by Atlassian for cloud-to-cloud migration?

<https://support.atlassian.com/migration/docs/cloud-to-cloud-migration/>


author: ???
body: No, I only checked from the admin page and it didn't work from there. Thanks and I'll try this one.


author: ???
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I checked the information but it's for Jira and I can't seem to find for confluence. Jira's OK I moved it manually but confluence I cannot. Please help.


author: Trudy Claspill
body: <https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html>

That is a link specifically for the Confluence Cloud to Cloud migration tool.

Here is another reference page.

<https://support.atlassian.com/confluence-cloud/docs/merge-multiple-confluence-cloud-sites/>


author: ???
body: Thanks, I appreciate your help.


Tags: cloud

confluence-cloud
How to create a link to a different page of the same space without using a url
Asked by Enoch Huang:

If I write documentation in my space, and export it as a pdf, if I click any links I've created that link from one page to another page, it opens a new tab and opens the confluence page in my browser, instead of simply jumping to the other page directly in the pdf. My question is, how do I create a link such that when I export my space to a pdf, clicking the link will simply jump to the specified location within my pdf instead of opening a new page? Basically, I would like to have the same functionality as the links to sections generated in the pdf table of contents.


Answers:
author: Barbara Szczesniak
body: [@Enoch Huang](/t5/user/viewprofilepage/user-id/5396593) I create all of my links either by:

1. inserting # and pasting the anchor name to link to a heading on the same page
2. selecting a page in the Recently Viewed list at the bottom of the link popup (I generally always look at the page and often add an anchor to it before creating my link, so it shows up in the list)
3. selecting a page as in 2 above, and then doing 1 above to link to an anchor on that page

In my PDFs, I see that only links of type #1 above work to jump to another spot in the PDF. All the others want to open the Confluence site.

I'm not planning to produce PDFs of my content, though, so I haven't worried about this too much. I will be interested to see if anyone has a solution for this.


author: Ivan Lima
body: Welcome to the Atlassian Community.

These links will direct you to the browser rather than the PDF itself. I mainly export spaces as XML, so I have yet to test it, but I'm unsure if you can achieve it out of the box. A similar ticket, <https://jira.atlassian.com/browse/CONFCLOUD-76571>, has been raised in the Atlassian public issue tracker. I'll dig around and come back here if I find anything else. Otherwise, a marketplace app should do it.


Tags: cloud

confluence-cloud
Is there such a think as Data Tags in Confluence
Asked by Peter Stewart:

I may be using the wrong terminology but basically what I'm trying to accomplish follows. I have verbiage that I would like to populate on numerous pages. When that verbiage needs to change, I would like to be able to change it one place rather than go to each page and change it. Is there a way to accomplish this in Confluence?


Answers:
author: Laurie Sciutti
body: hi [@Peter Stewart](/t5/user/viewprofilepage/user-id/5396571) and welcome to the Community! Have you tried the Excerpt and Excerpt Include macros? <https://confluence.atlassian.com/doc/excerpt-macro-148062.html>

comments: author: Peter Stewart
body: Thank you [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) . This is exactly what I'm looking for... (I think). Have to play around with it. Thank you so much!!!


Tags: cloud
Give externals limited access to specifics parts of our wiki spaces
Asked by Petros Spyridakis:

**Problem:**We currently work with external companies and need to share specific information about our wiki spaces, under the current scheme we can only share entire wiki spaces.

**Objective**: The requirement is to be able to add externals to our wiki spaces and grant them access to parts of the documentation. As soon as we stop corporation we should be able to remove those users from our spaces or revoke their permissions.

**Use case:** When the company needed access to our QA documentation we had to rip it out into another space so we were able to share those docs. This is bad as our documentation structure would have to change each time we collaborate with externals because permissions can only be given per wiki space.

The possible solutions are:  
1) We are gonna allow public links on this site, but the risk is high, as other users can also enable public links and share pages that we wouldn't want to share and there isn't a way to restrict the function of creating public links through profile management.

2) We have created a new Guest space where we can auto-copy any page in this space without giving access to the main Company Handbook. The problem with this solution is that we need to keep all the pages in the new space updated if we make a change to the main Company Handbook. So the main risk is to neglect the Guest's Space.  

Do you have any suggestions for a solution that we don't know?


Answers:
author: Rebekka Heilmann _viadee_
body: You could work with page restrictions (depending on what level they are allowed or not allowed to see) and use two different user groups for the permissions.

When you remove the users from your instance, they then cannot access your Confluence instance anymore anyway.

Is it several other external companies needing different type of access?

comments: author: Petros Spyridakis
body: There are already groups, the users and the guests, the problem is that some guests need to have access to one part of the wiki and some others will need to have access to another part. if they are in the same group we are gonna end up in a spot where the guests are gonna have access everywhere. The solution is to have multiple guest groups and we have this option but I was looking if there is something else.


author: Rebekka Heilmann _viadee_
body: As far as I know, there isn't really. You can use the "Guest user" feature, but that is mainly meant for whole spaces as well.

Are they only viewing content or editing as well? You could try the include-macro, but I'm not sure whether that regards restrictions on the original page.


Tags: cloud

confluence-cloud
Confluence Cloud - trying to copy a page fails, ends in "An error occurred. Please try again later."
Asked by J?rg Sigle:

Copying the page worked perfectly in the past.

Now it fails with error "An error occurred. Please try again later." without returning any specific error no. or such.

When then trying to "Copy" the page again, Confluence returns, that the copy process is still in progress.

When then trying to "Copy" after around 10 minutes, the copy-process begins from start, without returning any copied page.

Help - pretty lost without that copy-function. Any hints very welcome.


Answers:
author: Dan Breyen
body: Hi [@J?rg Sigle](/t5/user/viewprofilepage/user-id/4106800) is it just this page that isn't copying? Do other pages copy? Have you tried a different PC, or can someone else try to copy it?

Is there a large amount of data on that page? Could you temporarily shrink the size of the page to see if that copies.

Does it have a large number of attachments? There is an issue for that: [CONFCLOUD-76868](https://jira.atlassian.com/browse/CONFCLOUD-76868) with your same error. If that's it, I would suggest voting for and watching it for updates.

Hope that helps.

comments: author: J?rg Sigle
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) ,

thank you so much for your feedback.

I tried, and no other page could be copied.

Today it works very quickly, again. So I assume there must have been some hick-ups on Atlassian' side.

Best regards, J?rg


Tags: cloud

confluence-cloud
wiki page ssl error
Asked by Lennard Siebke:

Hi, in our Wiki i cant access the left side panel, also the Treeview. I already restarted the mac, used another browser and used incognito to disable all plugins. I attached a screenshot of the sidebar. Also i attached a screenshot of the browser console, even though there were many more, similar ssl errors. Does someone know what to do with that?  

Thank you very much!  
Lenn![Bildschirmfoto 2024-01-02 um 16.34.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/298599i4047520D82875C6A/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-01-02 um 16.34.43.png")![Bildschirmfoto 2024-01-02 um 16.30.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/298600i09946298372D448A/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-01-02 um 16.30.09.png")


Answers:
author: marc -Collabello--Phase Locked-
body: My guess is that this is a temporary glitch. We see similar errors regularly, and they are usually gone the next day.


Tags: cloud

confluence-cloud
Solving the "A space with key XX already exists" error ?
Asked by Fanny Tastet:

Hi Confluence lovers,

I have to delete and re-import spaces with the same key quite often in my Confluence site.

Lately, it happended quite a few times that even throught I first delete my space, when I try to import a space with the same key XX, I got the error "A space with key XX already exists".

Somehow, it seems that a very simple workaround exists ( at least it works all the time for me, but I am eager to know if it is the same for the other users !).

I simply go to the list of all spaces, go to the "Trashed" spaces and click on "Delete permanantly".

![2024-01-02 15_32_30-Spaces - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/298591iE5F5B680F06A9223/image-size/large?v=v2&px=999 "2024-01-02 15_32_30-Spaces - Confluence.png")

And then my import is working. Is that working for you guys as well ? ;)


Answers:
author: Fanny Tastet
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) :) and thanks for your answer !

Actually I called it "a workaround" because I have had to delete/reimport spaces for some time now and I only experienced this error since last month... Then at first I thought it was a bug and contacted support, but the only solution they gave was an action on their side ;) and than I found out this was working.

And about my use case, we are buiding a customer documentation in an internal Confluence site but our IT department head does't want anonymous access on this site for customers ( it could lead to mistakes , and we also don't want customers to see the documentation while it is draft).

Then we decided to have 2 separated Confluence sites, one internal where we build the documentation and one external where I transfer the documentation once it is validated, usually every month. Hope this is clear ! ;)


author: Rebekka Heilmann _viadee_
body: It's not really a "workaround" however it is the correct solution if you want to "reimport" your spaces.

A space is - as you found out- moved to the trash before deleted permanently ergo still exists in your Confluence. Hence you cannot create another space with the same key.

I am wondering though, what your use case for deleting and reimporting is..?


Tags: cloud

confluence-cloud
Can't add further members to free account
Asked by Florian Elischer:

Hi,

I just registered for confluence and I logged into it, I have admin permissions. As we want to start with a small team and the basic possibilities, we using the free version with up to 10 members.

Currently, I'm the only one, and I wanted to add further members to this account. But if I do so, I got always the message "Something went wrong" - "no one can be added at the moment".

![2024-01-01_21-57-29.png](https://community.atlassian.com/t5/image/serverpage/image-id/298582i5961026EBCBD0ECF/image-size/large?v=v2&px=999 "2024-01-01_21-57-29.png")

I tested it yesterday and thougt, this might be a temp. condition, but also today, I can't add even a single person, why?  

Thx  
Florian


Answers:
author: Rebekka Heilmann _viadee_
body: Have you tried using the Admin UI? -\> <https://admin.atlassian.com/>

I cannot replicate your issue.

comments: author: Florian Elischer
body: Thx Rebekka, this fixed my issue, over this page it was working :)


author: Andy Heinzer
body: Hi [@Florian Elischer](/t5/user/viewprofilepage/user-id/5396286)

I took a preliminary look at your site, but I did not find anything that would prevent you from adding more users to the site. I have created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-950707>

This way, our support team can investigate this further.

Andy


Tags: cloud

confluence-cloud
Confluence - MS Teams integration
Asked by nemg:

Hello,

In my organisation we use Confluence pages for our Release-management.

Here, developers write their names on the Confluence and tag themselves. On each site (we have a Confluence page for each Release date), we have linked to a specific MS Teams channel.

My question is, when a person opens a link to a MS teams channel from Confluence, is it possible that all persons tagged on the Confluence site automatically are part of that MS channel?

For example, when a developer opens the link to a MS teams channel from Confluence, is everybody tagged on the Confluence automatically also part of that MS channel?


Answers:
author: Vronik
body: Look at this:

<https://www.atlassian.com/software/confluence/microsoft-teams-integration>

<https://support.atlassian.com/confluence-cloud/docs/use-microsoft-teams-and-confluence-together/>


Tags: unknown-hosting-type
Image Pop
Asked by Amrinder Singh:

If there is a way that if I can click the image then it get's enlarged as a popup or something like that?


Answers:
author: Craig Nodwell
body: Hi [@Amrinder Singh](/t5/user/viewprofilepage/user-id/5396218) welcome to the community. If you leave the settings on the image to small or original it should open in a pop-up. What is the behavior you are experiencing ?


Tags: cloud

confluence-cloud
Can I directly get the JIRA Description (of a dedicated ticket) displayed in Confluence by a macro ?
Asked by Hans-Joachim_Lukas:

I have the need, that I want to get the whole description of a JIRA ticket shown on a confluence page.  

I know how to refer the ticket by using the JIRA macro  
AND I also know, that there exists the possibility for a table to be generated by this macro  
BUT, when I select "Description" as the only displayed column, it still not display me, what I want to see (the whole Description of the JIRA ticket).  

My current solution is, that I copy the whole Description "manually" and fill it into my Confluence page - but that is not the way I would like to use it.  

Therefore my request, if someone has an automated solution (so that I just need to select the ticket by its "key" and the Description will appear in Confluence) OR the developer of Atlassian will take this as a request of a new feature, to have in some weeks such an automated solution.


Answers:
author: Laurie Sciutti
body: Hi [@Hans-Joachim_Lukas](/t5/user/viewprofilepage/user-id/5396191) and welcome to the Community. The Jira issue/filter macro should do this for you. Does your setting look similar to below?

![Snag_36ae07c9.png](https://community.atlassian.com/t5/image/serverpage/image-id/298601i17E53108276E3E76/image-size/large?v=v2&px=999 "Snag_36ae07c9.png")


Tags: confluence-server

jira

server
How to import ZIP backup file in new Confluence
Asked by Olga Karpu?ina:

Hello!

I have a backup zip file with data from Confluence. That space is deleted. Now I have opened a new account and want to import this file. How can I do it, can you help me, please?


Answers:
author: Asha Goyal
body: Hello [@Olga Karpu?ina](/t5/user/viewprofilepage/user-id/5396160)

Could you please refer below link to import file.

<https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/>

Kindly accept my answer if it helps.

Thanks

comments: author: Olga Karpu?ina
body: Can I import the ZIP file to Confluence?


author: Olga Karpu?ina
body: There are 340 files inside ZIP file


Tags: cloud

confluence-cloud
How to get the list of Confluence Administrator
Asked by Pooja:

Hi There,

I am finding difficulty to provide Confluence Admin access to one of the user. However I can't figure out if I am an Admin for confluence or not as I can't see manage user tab for Confluence.


Answers:
author: Rebekka Heilmann _viadee_
body: Check if you've got the gear icon next to your avatar and the Admin UI opens when clicking on it - then you're product admin.

![Screenshot 2024-01-02 150011.png](https://community.atlassian.com/t5/image/serverpage/image-id/298589i6C2CB22CB05F7F17/image-size/large?v=v2&px=999 "Screenshot 2024-01-02 150011.png")

However, to give users access to the product you need to be user access admin or Org admin (in the new User Management experience): [Give users admin permissions \| Atlassian Support](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Centralized-user-management-content)


author: Marc - Devoteam
body: HI [@Pooja](/t5/user/viewprofilepage/user-id/5147854)

On cloud access is maned via Atlassian Administration only users with site-admin or org-admin can add users as Confluence administrators.

<https://support.atlassian.com/user-management/docs/give-users-access-to-products/>


author: Asha Goyal
body: Hello [@Pooja](/t5/user/viewprofilepage/user-id/5147854)

Could you please check following settings .

In Confluence administration, you can navigate to section USERS \& SECURITY -\> Groups.

Here search for "confluence-administrators" and if you click on the group name, you get the list of all users in this group.

Hope it helps

Kindly accept my answer if so.

Thanks


Tags: cloud

confluence-cloud