I want to create a custom field containing an URL
Asked by Murat Sahan:

Hi!   

I want to add a custom field URL FIELD containing a clickable URL for example

to: <https://www.yahoo.com/?guccounter=1>  

I did set the Default Value to:

to <https://www.yahoo.com/?guccounter=1>  

But the field shows the url as plain text and it is not clickable. However if I copy \& paste the link from the field into a browser it works so the url is correct (I have tried other urls too).  

How do I make it clickable? Or should I use some other kind of field and with what formatting then?   

Thanks for any help  

<br />

<br />

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Answers:
author: Pasam Venkateshwarrao
body: Hi [@Murat Sahan](/t5/user/viewprofilepage/user-id/2830176)

URL is fine. It should be clickable and open web page in new tab.

I have tested on Text Field ( sigle line) , it's working. JIRA detecting the URL.

If it's a multiline field , then it won't work. otherwise it works for Single Line text field and URL field.

![Text field.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/154363i3AE10E55ED131E08/image-size/large?v=v2&px=999 "Text field.PNG")

![URL field.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341721i917A8AAEB2E51E38/image-size/large?v=v2&px=999 "URL field.PNG")

comments: author: Murat Sahan
body: Hi Pasam! I created a single line custom field as suggested and inserted an url as a default value and it unfortunately shows up as plain text ![Single line URL 1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/342095i2AB81F1B0991B628/image-size/large?v=v2&px=999 "Single line URL 1.JPG")![URL Jira.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/342096iF7ADED7C1AEFF3D6/image-size/large?v=v2&px=999 "URL Jira.JPG")  

<br />


author: Pasam Venkateshwarrao
body: Hi [@Murat Sahan](/t5/user/viewprofilepage/user-id/2830176)

i have tried with url field while creating a ticket insert the url field as <https://www.google.com>

after creating ,in the view ticket screen if you click on the url it will redirects the page![Screenshot 2024-08-16 at 4.00.44 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342132iB8C6528709A4AE56/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 4.00.44 PM.png")![Screenshot 2024-08-16 at 4.00.15 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342133i8BCFF8B710FDBC38/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 4.00.15 PM.png")


author: Murat Sahan
body: Once again thanks for you help and you are right in the ticket it is an url :) but what I failed to explain (my bad) is that we want it to be an url in the create ticket screen so we can point users to more suitable issue types or a document to be read before filling in some of the fields.   

Anyhow your explanation is valuable since it helped me to better understand how the fields work!


author: Vikrant Yadav
body: [@Murat Sahan](/t5/user/viewprofilepage/user-id/2830176) For this you need to put field description with hyperlink and other details. So that user can click on the link and see doc before creating a ticket. Adding default value/URL doesn't work for your scenario.


author: Murat Sahan
body: Hi Vikrant! Thanks could you please give me an example?


Tags: cloud

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