youngmon/atlassian-qna huggingface dataset:
Feature Request - Adjustable Alert Search List
Asked by Phillip Batson:

I would like to request a feature to allow us to reorder the saved searches in the Alerts Menu.


Answers:
author: Nick H
body: Hi [@Phillip Batson](/t5/user/viewprofilepage/user-id/4620784) ,

Looks like we already have an open feature request for this. That ticket for reference is:

**ALX-2872** ; *Ability to move saved searches up and down*

I've added you as a +1. Since our tickets are not public, we'll reach out here if/when there are any updates.

comments: author: Jerry Cole
body: We would like to see that as well--


author: Jerry Cole
body: What happened to previous request?

ALX-2872; Ability to move saved searches up and down

comments: author: Nick H
body: I converted ALX-2872 \>\> OPSGENIE-945.

ALX-2872 was the internal feature request. Opsgenie was recently added to public feature requests like Jira, and we're slowly rolling our internal feature requests into publicly facing ones.


author: Nick H
body: Hi Everyone,

Just opened a public feature request for this functionality you can follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-945>


Tags: improvement
Guidance on Opsgenie vs Jira Service Desk
Asked by Taryn Townsend:

Hi there!

I'm looking for some help/guidance on which product to make use of: Opsgenie or Jira Service Desk.

We need a system that will allocate tickets once a customer sends through a feedback form/query/complaint on the website? So it needs to automatically create a ticket that can be allocated to someone (noting the date and time it was received) and then information on the response (who responded, when, what was the feedback/outcome)?

What would be the best product to use on the Jira platform, as we are already using Jira for projects.

Thanking you in anticipation of your advice.


Answers:
author: Dirk Ronsmans
body: Hey [@Taryn Townsend](/t5/user/viewprofilepage/user-id/4663800) ,

For that use case you would need to use JSM (Jira Service Management (formerly known as Service Desk).

It will provide you with a portal where customers can submit feedback/issues and they can be allocated to the correct agent to handle them.

Fields like created date and all communication thru comments will be recorded in both the audit log and specific fields for it. (you also have the distinction between internal and customer comments).

Opsgenie is a product which will handle events and the allocation of those. Meaning if a monitoring system finds something wrong it will trigger an alert/event which will then result in a ticket (in JSM) and use a on call rotation system to trigger the correct person thru mail/push notification/sms/..)

Also for major incidents the ad-hoc virtual war rooms are nice.

But so, for your use case, JSM is the way to go.

comments: author: Nick H
body: Hi [@Taryn Townsend](/t5/user/viewprofilepage/user-id/4663800) ,

I agree with what [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) mentioned above. JSM is probably most suitable for the use case you mentioned; *a system that will allocate tickets once a customer sends through a feedback form/query/complaint on the website*.

Customers will integrate their JSM with Opsgenie to help notify users via sms, voice, push, or email when JSM issues are created - so an additional layer to SLA, and ensuring your users are taking action on issues in a timely manner.

But again, seems like JSM is most likely what you need.
Upgrade from 6.4 - Cost
Asked by Rafer G:

We currently pay for 5 Agents (plus the master). However we're running 6.4 and I'd like to upgrade.

Do we need to pay another fee to upgrade to the latest version? Or are (unsupported) upgrades part of the yearly fee that we pay for the agents?


Answers:
author: Martyna Wojtas
body: [@Rafer G](/t5/user/viewprofilepage/user-id/4052689) software update (as an element of self-managed software maintenance) is included in the yearly fee: [FAQ](https://www.atlassian.com/licensing/purchase-licensing#software-maintenance?)

**What are the benefits of renewing software maintenance?**

Renewing your software/subscription maintenance will ensure your continued access to the following benefits:

**Support**

You'll continue to receive Atlassian's [**legendary support**](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html). Atlassian's support is available via our [**online support system**](http://support.atlassian.com/).

**Software Updates**

Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates\*.

**When does self-managed software maintenance start?**

**New license**: Your 12/24-month software maintenance period will commence from the date of payment confirmation.

**Upgrade**: Software maintenance will commence from the date of payment confirmation.

**Renewal**: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.
bamboo yaml clover support
Asked by Johannes Sailer:

is there a possability to configure clover via a bamboo yaml file?

something like:

    jobs:  - key: PACKAGE    name: Packages the software    miscellaneous:      cleanWorkingDirectoryAfterEachBuild: true      buildHungOptions:        buildTimeMultiplier: 2.5        logQuietTimeInMinutes: 10        buildQueueTimeoutInMinutes: 60      nCoverOutput:        nCoverXmlDirectory: a/b/c      cloverCodeCoverage:        cloverLicense: 'LICENSE'        cloverOptions:          generateCloverHistoricalReport: true          generateJSONReport: false        integrationOptions: !integration AUTOMATICALLY_INTEGRATE_CLOVER_INTO_BUILD      patternMatchLabelling:        regexPattern: [a-z]+        labels: test      customSettings:        custom.xxx.list: test        custom.xxx.filename: test.groovy

but not for the manual recognition not the automatic one.

We created our clover report from an gcov output and would like to integrate this into the yaml plan spec.


Answers:
author: Alexey Chystoprudov
body: It's not implemented yet.

Please follow and vote at <https://jira.atlassian.com/browse/BAM-20990>

comments: author: Johannes Sailer
body: but it is implemented for the automatic integration?  
like mentioned in [API Docs \| Plan DSL for Bamboo Reference (mibexsoftware.github.io)](https://mibexsoftware.github.io/bamboo-plan-dsl-plugin/)

extract of this page:   

    jobs:  - key: PACKAGE    name: Packages the software    miscellaneous:      cleanWorkingDirectoryAfterEachBuild: true      buildHungOptions:        buildTimeMultiplier: 2.5        logQuietTimeInMinutes: 10        buildQueueTimeoutInMinutes: 60      nCoverOutput:        nCoverXmlDirectory: a/b/c      cloverCodeCoverage:        cloverLicense: 'LICENSE'        cloverOptions:          generateCloverHistoricalReport: true          generateJSONReport: false        integrationOptions: !integration AUTOMATICALLY_INTEGRATE_CLOVER_INTO_BUILD      patternMatchLabelling:        regexPattern: [a-z]+        labels: test      customSettings:        custom.xxx.list: test        custom.xxx.filename: test.groovy


Tags: clover

yaml
list all the plans and their lable
Asked by rohit kulkarni:

HI ,   

I have around 300 plans and now I want to know how many of them are labels . I can go and check Plan\> Action \> modify Plan lable but its tidius task and looking for some help on DB query

<br />

I tried to list label from build table but their is not column for it .


Answers:
author: Gonchik Tsymzhitov
body: Hi!

What about getting info via rest api?

via request like this <https://github.com/atlassian-api/atlassian-python-api/blob/master/atlassian/bamboo.py#L168>
Problem with link bamboo and bitbucket
Asked by Dariusz Kryszak:

Hi, I have a problem with connection between bitbucket and bamboo.

I've made link application between them and from bitbucket to bamboo connection is green.

But link on the bamboo site to bitbucket shows ssl error:

**The remote certificate cant at hash 39 t be trusted**

[Bitbucket](https://bitbucket.bergsystem.pl/plugins/servlet/applinks/listApplicationLinks) may be using a self-signed SSL certificate or a certificate that was issued by a certificate authority that isn't known locally.

I'm using haproxy, I've add information about proxy to bitbucket.properties, imported certs chain to cacerts file (but it is only on the bitbucket app). I don't know what else. Where bamboo has configuration of the tructed cas?


Answers:
author: Daniel Eads
body: Hi [@Dariusz Kryszak](/t5/user/viewprofilepage/user-id/4353337) , welcome to the Community!

It sounds like you may need to import the certificate you're using for Bitbucket into the certificate trust file for Bamboo. This is going to be the default JRE keystore - assuming you're running the Java that comes bundled with Bamboo, you should be able to access the keytool at this path:

```
$JAVA_HOME/bin/keytool
```

If you're having trouble determining where the JRE's home path is, you can check the System Information page from Bamboo's administration section for a hint on the full path of the Java it's running under.

Once you've got the keytool path, you can import the public certificate for Bitbucket into Bamboo's keystore:

    <JAVA_HOME>/bin/keytool -import -alias <server_name> -keystore <JAVA_HOME>/jre/lib/security/cacerts -file public.crt

After it's imported, restart Bamboo and the certificate error should be resolved.

Cheers,  
Daniel
How to configure bamboo to go to the next job even when the last job failed
Asked by Faten Ben Ameur:

Hi everyone,

I have a bamboo stage with many bamboo jobs to test different applications.

The problem is when a job is failed, the whole build stop and failed automatically.

I want that it go to the next job to continue the process because the jobs are independant.

so the failed job will display "failed" but it continue to the next one and finish the stage.

How can I do that please?

Thank you so much,

Faten


Answers:
author: Alexey Chystoprudov
body: If jobs are at same stage then they don't affect each other and executed in parallel.

comments: author: Faten Ben Ameur
body: Thank you Alexey for your response,

I have one job by stage in one plan. but when one job is failed all the plan is failed. it doesn't keep the result of the previous job et go to the next one. all the build will be failed just because the second job for example was failed.


author: Alexey Chystoprudov
body: Job failure causes stage failure. Stage failure causes build failure.

If you want parallel job execution, put them under same stage. This stage will fail when one of job failed, but at least you will get result of other jobs execution


author: UA UA
body: Old thread but the issue is exactly the same, so responding to this thread instead of creating a new one. My question is exactly the same as original poster but I don't see the behavior you mentioned in the response above that jobs/tasks are independent.

I have 3 tasks configured in one stage: build, test suite 1 and test suite 2. When test suite 1 fails, I want test suite 2 to still execute. However, what I see happening is that when test suite 1 fails, the whole stage fails and it wont exectute test suite 2. How do I make it work?

Thanks,

UA
PR keys / environment variables are never set
Asked by Joachim Schiele:

Hey,

there are a few pull request related keys:

* bamboo.repository.pr.key
* bamboo.repository.pr.sourceBranch
* bamboo.repository.pr.targetBranch

They are explained here:

<https://confluence.atlassian.com/bamboo/bamboo-variables-289277087.html>

In our instance they never get set. I tried to access them using the: 'set' or 'export' on the script running in the bamboo build setup but they are not there.

I've also tried to access them using:

echo ${bamboo.repository.pr.sourceBranch} but then I get:

${bamboo.planRepository.integrationBranch.branchName}: bad substitution

Probably related to <https://jira.atlassian.com/browse/BAM-13017>

What can I do in order to distinguish between:

* develop (our master branch)
* any-feature-branch (no PR yet made)
* any-feature-branch (but with a PR active)

I have a hunch that all feature branches are treated as potential PRs as creating a PR from a normal branch never would rebuild that source code again.

Hope someone can help me!

Regards,

Joachim Schiele


Answers:
author: George Constantine
body: I am having the same issue, with all your mentioned keys.  

We have a specific plan to run linters and code decorators for BitBucket PRs, and while the jobs get created and triggered on PR creation, the metadata doesn't exist.
How to add agent capability using REST API
Asked by moephyu:

Hi,   

I am trying to add capabilities for remote agent using this REST API, **/agent/{agentId}/capability/{capabilityKey : (.+)?}** but kept getting 400 bad request.   
Here is a variation of the end point I tried to curl   

curl -X PUT -H "Content-Type: application/json" -u username -d '{"capability": {"key": "TestKey", "value": "true"}}' http://localhost:8085/bamboo/rest/api/latest/agent/\<agentID\>/capability/  

Any help would be appreciated


Answers:
author: Alexey Chystoprudov
body: PUT type is used for edit. Which means capability key should be part of URL. For your case try

```
curl -X PUT -H "Content-Type: application/json" -u username -d '{"key": "TestKey", "value": "true"}'  http://localhost:8085/bamboo/rest/api/latest/agent/<agentID>/capability/TestKey
```

comments: author: moephyu
body: Thanks so much for responding. Is there a way to add capabilities for remote agents using REST API instead of just updating capabilities?


author: Alexey Chystoprudov
body: Yes, use POST request type with payload from previous answer: <https://docs.atlassian.com/atlassian-bamboo/REST/7.1.1/#d2e847>


author: moephyu
body: POST is not an allowed operation for the request above. I used **/agent/{agentId}/capability?includeShared**to create an agent capability successfully. Thanks for your help


Tags: api

rest-api
Bamboo 7.2.3 , Repository polling stops working
Asked by zeng li:

To reproduce,

1. have a BitBucket repository

2. create a simple Bamboo build plan, with tasks

1. Clean directory
2. Source code checkout
3. Script task , echo "test"

Then, make trivial code commits to the repository, it did not trigger the build.


Answers:
author: Alexey Chystoprudov
body: There're few possible reasons

1. Please check manual build execution works as expected and Bamboo can checkout code. If there's any issues, save repository settings to refresh SSH key pair for Bamboo \<-\> Bitbucket Server authorization

2. Check AppLinks status for connected Bitbucket Server

3. Check configured triggers, there should be Bitbucket Server trigger (recommended) or Repository polling trigger
how to deploy office confluence war on local machine on jboss?
Asked by Roshan Patil:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/136755i0AD25723BB926FF4/image-size/large?v=v2&px=999 "image.png")

above is the output when i started jboss on CMD (windows machine).


Answers:
author: Nic Brough -Adaptavist-
body: The WAR/EAR Atlassian releases of confluence are

* Very very old
* Out of support
* Have known issues, including failing on some application servers, that were fixed in later versions (or stopped being a problem when Atlassian stopped providing WAR/EAR releases)

What version of Confluence is this, and where did you get the WAR from?

comments: author: Roshan Patil
body: confluence war version : 3.4.9

yes its out of support.

i gt this war from office and its working perfectly at office environment. Just need to deploy it on local jboss. Can you suggest some configuration files for modification?
Developer license does not exist
Asked by Jessica Ostyn:

Hi,

We wanted to put the dev license in our test environment but it is not visible in my.atlassian.com

Did you ever seen that?

Thank you in advance,

Regards,


Answers:
author: Daniel Eads
body: Hi Jessica!

I see you were able to open a support request with our customer advocates team in addition to the question here on Community. They advised on one of the possibilities for not being able to see a developer license in my.atlassian.com: the product may be a 10 user (or 10 jobs in the case of Bamboo) starter license.

Community licenses (granted to nonprofit organizations) also won't see the ability to generate developer licenses in my.atlassian.com. However, regular commercial licenses (for more than 10 users / jobs) and academic licenses should be able to generate the developer licenses.

Cheers,  
Daniel
Calendar view on statuspage
Asked by Ryan Merlet:

Is there a way to see a calendar view of upcoming maintenance activities on statuspage.io?


Answers:
author: Nick Coates
body: Hi Ryan,

Welcome to the Atlassian Community! Nick from the Broadcom team, long-term Statuspage customer.

There isn't a calendar view of upcoming maintenance, however I do believe there is an enhancement request in the backlog as it's something Broadcom has raised previously.

To help boost this enhancement request, I would suggest visiting: <https://support.atlassian.com/contact/#/> selecting 'Product Suggestions' from the page and making this request. This will then get added to the existing enhancement request.

Cheers,  
Nick

comments: author: Clint Payton
body: updates on this feature request?
I'm new at Statuspage and I wanna ask about my metrics
Asked by ray:

Hey, I'm new at Statuspage and just wanna ask, are my metrics always up-to-date/real-time?

It really sucks if I keep open my browser and clicking "Update Metrics Display" every single time.

Is there any way to keep it updated every 5 minutes or any?


Answers:
author: Nick Coates
body: Hi Ray, welcome to the Atlassian Community! Nick from the Broadcom team here, long-term Statuspage customer.

Do you mean 'System Metrics'? If so, these will be up-to-date automatically providing the source is updating. If it's not system metrics, could you please confirm where you are looking?

Thanks,  
Nick


Tags: metric
Revert an Incident
Asked by Randy Thomas:

I have an incident that I accidentally resolved too soon. I want to revert it back to the "Monitoring" state. How do I do this?


Answers:
author: Nick Coates
body: Hi Randy, welcome to the Atlassian Community! Nick from Broadcom, long-term Statuspage customer.

You cannot reopen an incident, once it's closed you can edit the content/dates+times or write a postmortem but not re-open.

My recommendation would be to create a new incident, set the status to monitoring and provide a link back to the closed incident.

Hope this helps.

Thanks,  
Nick

comments: author: Jeff
body: [@Nick Coates](/t5/user/viewprofilepage/user-id/732642), if I edit the content once it's closed, are all subscribers emailed again, after my content update?
Enable sso with Audience Specific
Asked by ServiceDesk:

Is there any way to use SSO login with the page with a specific audience?

My use case:

I have an application that has different infrastructures / clusters and each infrastructure comes from different customers, so I would like to manage the incidents / components without having to create a new page for each infrastructure.


Answers:
author: Nick Coates
body: Hey, welcome to the Atlassian Community! Nick from the Broadcom team here, long-term Statuspage customer.

You cannot enable SSO with Audience Specific pages, it's not a feature that is currently available. I too had the same question but it's currently not possible.

Cheers,  
Nick Coates  
Product Owner - Service Status, Broadcom Inc.
Is it possible to update the status for more components at once?
Asked by Tom?? Dr?bek:

Hello,

I'd like to ask if there is a way how to update the status for more components at once/mass update? We have more than 40 components. When we want to change the status of the incident and also components' statuses, we have to edit them manualy one by one.

If there was a posibility to update the status for whole group or some option to check more components and do one action for all checked components (such as the function in email), it would be great and we would appreciate it so much.

Thank you.

Tomas Drabek (Jablotron Cloud Services)


Answers:
author: Nick Coates
body: Hi Tomas, Welcome to the Atlassian Community! Nick from the Broadcom team, long-term Statuspage customer.

There isn't a way to bulk update multiple components. The quickest way would be to create an incident, then select the components and change their statuses from the dropdown.

You could automate this by using the API but that would require a bit of work.

Hope this helps.  

Thanks,  
Nick


Tags: component
Webhook subscription IP
Asked by Bryan Matias:

Hi all,

I have customers who are subscribed to our status page via [webhooks](https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/#:~:text=end%20user%20subscriptions-,Enable%20webhook%20notifications,about%20the%20item%20that%20changed.&text=Statuspage%20doesn't%20currently%20support%20Slack%20endpoints.). Some of them will monitor individual components of ours and automate switching to backup code in the event of a major outage.

The problem with this is that the endpoint for receiving these webhooks are exposed, so a malicious user could potentially abuse our customer's endpoints.

Is there an IP range for statuspage webhooks that our customers can add to an allowlist?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Bryan Matias](/t5/user/viewprofilepage/user-id/3994469) -

Our IP addresses are subject to change at any time, so it's not recommended to allowlist webhooks by IPs for now.

We do have a feature request for implementing security mechanisms in webhook notifications. There currently isn't an ETA on this request, but I will add this community post to the internal ticket and will update you accordingly.

comments: author: Tomas Mataitis
body: Any updates on this?


author: Sajan
body: same issue here, our webhook endpoints are publically exposed. HMAC implementation is the simplest and good enough I guess, but not sure why it's not implemented yet.
Does allowing users to subscribe to individual incidents count towards the subscriber limit?
Asked by Eric Silva:

Hello,

I couldn't find a clear answer on the help docs, so I figured I'd ask here.

When doing some testing, I enabled "Allow users to subscribe to individual incidents," and I noticed that whenever I would subscribe to an incident, the subscriber count wouldn't increase. Is it safe to assume that incident subscribers don't count towards the subscriber count like they would if we enabled "Allow users to be auto-subscribed to every incident"?

Is it also not possible to see the email address or how many people subscribe to an incident?

Thanks!


Answers:
author: Zach
body: Hey Eric,

Correct! For now, only page level subscribers count against a pages allocations.

We also have a kb article here - <https://support.atlassian.com/statuspage/docs/how-are-subscribers-counted/> that gives more information on how subscribers are counted.