youngmon/atlassian-qna huggingface dataset:
How to add an automated email reminder based on a custom field selection?
Asked by Lara Arthur:

Hi there community,

I have an issue called *Announcements* with a custom field called 'Reminder cadence'. This field has 2 selections - 2 business days and 5 business days.

The idea is the user that creates the announcement chooses 2 or 5 business days on create. Once the issue is created an email goes out with the announcement details. Based on the cadence selection an automated email then goes out as a 'reminder' either 2 business days after the first email or 5 business days after the first email.

I'm using Jira Automation but having a hard time setting this up. Right now I am adding a comment to the issue on creation and attempting to use the comment to drive the reminder based on the field selection.

Anyone have ideas for this? I am using data center.

Thanks!--Lara


Answers:
author: John Funk
body: Hi Lara,

Can you share the rule that you have so far? That will helps us to give you better guidance.


author: Victor Law
body: Hi [@Lara Arthur](/t5/user/viewprofilepage/user-id/2645017)

Perhaps you can consider configuring automation with the **Scheduled** trigger and a JQL query that runs **daily** and only includes any Jira issues approaching the date.

Please refer to the following documentation for the **Scheduled** trigger for more information:

<https://confluence.atlassian.com/automation/jira-automation-triggers-993924804.html#Jiraautomationtriggers-scheduledScheduled>

Thank you.


Tags: automation

data-center

datacenter

jira-data-center
Test if a variable is in a drop-down list
Asked by Yannick TEMPORAL:

Hello,

In Jira cloud, I have tickets that are automatically created from mail.

I have created a variable {{TypeDemand}} fed from a regular expression based on the body of the mail.

In an automation, I need to check if this variable matches one of the items in a dropdown list (it is a custom field) :

![Dropdown.png](https://community.atlassian.com/t5/image/serverpage/image-id/340753i1E04A7369285BED5/image-size/large?v=v2&px=999 "Dropdown.png")

Thank you


Answers:
author: Bill Sheboy
body: Hi [@Yannick TEMPORAL](/t5/user/viewprofilepage/user-id/5562158) -- Welcome to the Atlassian Community!

Yes, that is possible in at least two ways:

#1) Hard-code the values in your automation rule, using a smart value condition with the regular expression.

#2) Using the Send Web Request action, call the two different REST API endpoints to get the custom field's context id and then the options. Use the results to build your regular expression, and then perform the test. This approach will allow the field values to change over time without needing to change the rule.

If you want to try the second approach, here are some references to help:

* how-to article for using the Send Web Request action: <https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>
* getting the field's context id: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-customfieldoption-id-get>
* getting the options for the field: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-get>

Kind regards,  
Bill

comments: author: Yannick TEMPORAL
body: Thanks [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) To speed things up, I've hard-coded the values in the automation rule. But I'll have to do better!


Tags: cloud

jira-cloud
How to get ToDO issues using JQL?
Asked by kumar:

Hi all,

I am trying to get only "To Do" issues in Jira. I am using below REST API command.

```
url ="https://domain_name.atlassian.net/rest/api/2/search?jql=project=JiraRest&status=TODO&maxResults=1000"
```

Unfortunately, it is giving all the jira issues,

Can anyone help me with this please?

Thanks in advance


Answers:
author: Rudy Holtkamp
body: Hi [@kumar](/t5/user/viewprofilepage/user-id/5559400) and welcome to the community,

You can '\&status=To+do' in your query

Which should give you the output you requested.

comments: author: kumar
body: Thank you so much [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) for the quick help


author: kumar
body: Hi [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) It is not working as expected! am I missing something?


author: kumar
body: this is the one I am using

```
?
```

```
url ="https://suriprabha12.atlassian.net/rest/api/2/search?jql=project=JiraRestAPICheck&status=To+do&maxResults=1000"
```


author: Rudy Holtkamp
body: If you enter the URL in your browser you should get the proper response.

E.g. this:

```
https://rudy.atlassian.net/rest/api/latest/search?jql=project=alpha&status=To+do&maxResults=100?
```

Is working for me (I've limited to 100 results for speed).

```
{ 
   "expand": "schema,names",
   "startAt": 0,
   "maxResults": 100,
   "total": 93,
   "issues": [{
   ...
   }] 
}
```


Tags: cloud

jira-cloud

jql
Dashboard Appfire Gadgets not working properly
Asked by kacaplinger:

Up until Tuesday my Dashboard was working fine. Then Wednesday, all the Appfire gadgets started not sizing properly and have scrunched everything into the gadget with scrollbars. (The Atlassian gadgets work fine)

How do I fix this?

Thank you,  
Kris


Answers:
author: Jack Brickey
body: I would report to Appfire directly.

comments: author: kacaplinger
body: That is funny, their site said to go to your site.


author: Ivan Garcia _Appfire_
body: Hi [@kacaplinger](/t5/user/viewprofilepage/user-id/5563916)

I'm Iv?n from Appfire. We're sorry for the inconvenience that error might have caused.

We acknowledged your issue yesterday and are currently working on a fix. Could you please [open a ticket with our support team](https://apps.appf.re/support) so we can help you directly from there?

Thank you


author: kacaplinger
body: Hi Ivan, I did open a ticket and the team is working on the issue.

Thank you!


Tags: cloud

jira-cloud
WEB request
Asked by Abraham Jacob:

I want to receive notifications in Telegram messenger. I configure it via automation with a web request. Here's my code:  

{ "chat_id": "XXXXXXXXXX", "text": "??????: {{issue.status.name}}\\n????: {{issue.key}} - {{issue.summary}}\\n???????????: {{issue.assignee.name}}\\n???????: {{issue.dueDate.name}}" }  

I am able to display only the status and topic fields. But the performer and deadline fields are not displayed


Answers:
author: Rudy Holtkamp
body: Hi [@Abraham Jacob](/t5/user/viewprofilepage/user-id/5563908) \& welcome to the community,

For these fields:

* {{issue.assignee.name}}
* {{issue.dueDate.name}}

You should use:

* {{issue.assignee.displayName}} or {{issue.assignee.emailAddress}}
* {{issue.dueDate}} or any format you want see [here](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-format---)

I hope this helps.

Regards,

Rudy

comments: author: Abraham Jacob
body: I already tried it, it still doesn't work


author: Rudy Holtkamp
body: Could you add a 'audit log' action and log {{issue.assignee}} and {{issue.duedate}}?


author: Bill Sheboy
body: Hi [@Abraham Jacob](/t5/user/viewprofilepage/user-id/5563908) -- Welcome to the Atlassian Community!

Adding to Rudy's suggestions...

Context is important for automation rule questions. Please also post:

* an **image of your complete rule** (in one image) and
* an **image showing the request data for your Send Web Request action**.

Those may help to explain what you are observing. Thanks!

Kind regards,  
Bill


author: Abraham Jacob
body: help me write the request correctly


Tags: cloud

jira-cloud
Workload pie chart shows backlog as "none"
Asked by Timothy Persoon:

I created a workload per sprint overview in which I can see how many workload we have scheduled/done and for named sprints that works fine, but for some reason the backlog shows up as "None". The data in itself is correct, but it kinda annoys me that there isn't a clear indication it is the backlog

![workloadPerSprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/340736iFE9135A076A4555A/image-size/large?v=v2&px=999 "workloadPerSprint.png")


Answers:
author: Lisa Forstberg
body: Hi [@Timothy Persoon](/t5/user/viewprofilepage/user-id/5556233) ,

I get it. Sprint value is empty hence the "none" value. I'm afraid you can't affect the label in the basic pie chart with configuration.

If it bugs you I would probably have limited the filter of the pie chart to issues that have a sprint applied and then chosen other gadgets to present the time logs of both non-sprinted and sprinted issues.

Sprint is however a multiselect field so I wonder if a pie chart is the best choice here. I suspect if an issue is in two sprints the time spent will be presented as a duplication in the pie chart.

If you work a lot with timelogging I would recommend you looking into apps on the marketplace for improved reporting around timelogs. The apps from [Tempo](https://marketplace.atlassian.com/vendors/6558/tempo-software) is really good but I am sure there are also other reporting addons that could bring value as well in this area.

Of course via the project menue \> reporting you have the out of the box reporting for time tracking, but that is not split by sprint.

best regards

Lisa


Tags: cloud

jira-cloud
Few of the team members in the project not able to see the all the columns in the filter
Asked by A S Shankar Kumar:

I have created a filter and shared to the project. Few of the team members can view all the columns specified in the filter and few of the team members are not able to view all the columns.

Users who are not able to view the filter columns are also part of the project.

Please suggest how to solve this issue.


Answers:
author: Aditya Ojha
body: Hey [@A S Shankar Kumar](/t5/user/viewprofilepage/user-id/5563898) ,

When you configure columns in a filter, you will see two settings, 'My Defaults' and 'System'. If you want to apply the same columns for all the users on your site, choose 'System' and then select the required columns.

![Columns.png](https://community.atlassian.com/t5/image/serverpage/image-id/340906i6455B9716EEE075E/image-dimensions/595x646?v=v2 "Columns.png")

I hope this helps.

Thank you.


author: Bhanu
body: Hi [@A S Shankar Kumar](/t5/user/viewprofilepage/user-id/5563898)

welcome to the community!

In the columns menu, have them change the columns from system to Filter and they should be able to see the columns configured with the filter


Tags: cloud

jira-cloud
Can jira-administrators access project details via REST API without "Browse Project" permission?
Asked by Umut ?nder:

[The documentation](https://developer.atlassian.com/server/jira/platform/rest/v10000/api-group-project/#api-api-2-project-projectidorkey-get) states that the REST API "/rest/api/2/project/{projectIdOrKey}" requires the "Browse Projects" permission and mentions that a 404 error is returned when the user lacks permission to view it.

However, I've observed that if the user is a Jira administrator, the API returns a 200 status code with the correct response body, even if they do not have permission to browse the project. Is this behavior intended?


Answers:
author: Mani Chaitanya
body: Strange!!! I know if it's getting authenticated with service account instead of human account then permission might be a concern


Tags: data-center

jira-data-center

permission

rest-api
Cannot edit custom multiselect field when issue is in DONE status and resolution
Asked by wojtek_pawlak:

Hi!

I created a multiselect custom field. It works perfectly, and as I'm going through the backlog trying to fill in this field in all issues I'm interested in, I noticed that I cannot edit in if the issue is in "Done" status and resolution. I see that it's possible for "Won't fix" resolution, which is strange.

Can somebody walk me through on how to make it possible to edit this field in the DONE state?

Thanks!


Answers:
author: Dick
body: Hi Woytek,

I think you managed to nearly get the necessary steps together:

* first make another custom field A.
* Use Issue from the blue bar to search the desired issues (the ones you need to change, but have the resolution set).
* Go to Bulk operation on the selection:
  * Fill field A with an arbitrary value, this is your safety enabling another lookup.
  * Clear the resolution field of all the looked up issues
  * Set the value of your own custom field
  * Set the resolution back to its previous state.
* Use field A as a way to re-lookup your modified issues if something goes wrong

Happy changes,

Dick

comments: author: wojtek_pawlak
body: This seems a little bit far fetched, but thanks!


author: wojtek_pawlak
body: To extend - much easier, and more elegant solution is just add New \<-\> Done transition both ways, and click two times more on each ticket. And not creating a mess with some additional custom fields.  

The goal here is rather understanding why it works like that and if and how it can be changed.


Tags: cloud

custom-field

jira-cloud
The timeline and other features are not displayed for specific users only.
Asked by Katsumoto OSAKI:

Hi there,

Thank you always for your amazing product!

I have a question. In our team project, the timeline is not visible to specific users. What could be the possible reasons for this?

1. Users are managed by the JIRA administrator, so there should be no differences in how users are created compared to others.

2. Other users can see all features, including the timeline, in all open team spaces, but specific users can only see issues and filters (even when given administrator privileges). Please refer to the attached screenshot.

3. When accessing the timeline URL directly, it displays "ERROR: 114ZF0O (?)". I couldn't find any information about this error online, so I am having trouble resolving it.

The screenshots are in Japanese, so they might be hard to understand. Please feel free to ask if you need any additional information.

Thank you.

![screenshot.png](/t5/image/serverpage/image-id/340730i726B81EBCA259D71/image-size/large?v=v2&px=999 "screenshot.png")![screenshot2.png](/t5/image/serverpage/image-id/340731i8734F01AF7747451/image-size/large?v=v2&px=999 "screenshot2.png")


Answers:
author: Trudy Claspill
body: Hello [@Katsumoto OSAKI](/t5/user/viewprofilepage/user-id/5563859)

Welcome to the Atlassian community.

The error code shown in the message is really just a tag added to log files to help find the log information relevant to the error. The only way to get such problems resolved if the keep happening is to open a support case directly with Atlassian. That can be done by your product, site, and organization administrators at

<https://support.atlassian.com/contact/#/>

comments: author: Katsumoto OSAKI
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you!

I see... I'll let our internal team know to reach out to Atlassian support.

Thanks for the information!


Tags: cloud

jira-cloud
Project roles aren't editable on the Free plan. Upgrade for advanced team configuration.
Asked by ARGIMIRO BENGONO EWORO BINDANG:

Hello,

I'm trying to add our new member in our JIRA board, his name do appears in the name list but i can't add him, i got the following message: "Project roles aren't editable on the Free plan. Upgrade for advanced team configuration"

Any idea of how can i solve it?


Answers:
author: Trudy Claspill
body: Hello [@ARGIMIRO BENGONO EWORO BINDANG](/t5/user/viewprofilepage/user-id/5563877)

Welcome to the Atlassian community.

If you are using the Free Jira Plan, then all the users to whom you grant Jira access will get the equivalent of Project Administrator access for all projects.

It is a limitation of the Free plans that you cannot customize project permissions or project roles. That is documented here:

<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>

If you must customize user access (roles and permissions) on an ongoing basis you will have to upgrade to a paid plan; Standard or Premium subscription.


Tags: cloud

jira-cloud
How to remove completed epics from the epics panel
Asked by Lucy Cookney:

Hi

I can see this question has been asked a lot, but I don't appear to be able to resolve the problem.

I have epics that are set as workflow = done, resolution = done AND epic status = done, but they are still showing in the epic panel. How do I get rid of these?

Thanks

Lucy


Answers:
author: John Funk
body: Hi Lucy,

This was a bug. It should be working correctly now. Can you verify?

comments: author: Lucy Cookney
body: Sorry I'm not sure why I didn't see your reply...yes all good. Thank you :)


author: John Funk
body: Great!


author: Jack Brickey
body: Interestingly enough this was just reported here - [Done-epics-are-shown-in-epic-panel](https://community.atlassian.com/t5/Jira-questions/Done-epics-are-shown-in-epic-panel/qaq-p/2779432#U2779438) . They should disappear once the Epic status is set to Done or historically have.


Tags: cloud

jira-cloud
Reuse Workflow in another team managed project
Asked by Ashish:

*How can I reuse a workflow created in a team managed project to another project?*


Answers:
author: Mayuresh Kamble
body: Hi [@Ashish](/t5/user/viewprofilepage/user-id/5554908) ,

Welcome to the Community!

Currently it is not possible to use team managed project workflow in another project, However there is a feature request created which you can vote and watch -https://jira.atlassian.com/browse/JRACLOUD-83240  
If you want to share project workflows with multiple project you can use a Company Managed project.

Regards,  
Mayuresh


Tags: cloud

jira-cloud

jira-software
Is it possible to greyed out Past dates in date and time Custom Field
Asked by PLaksh11:

We have a custom field(Date Time Picker) which allows users to select date and time while creating ticket or in edit screen. When user select that date from custom field i want past dates should be greyed out and it should display today date and future dates.

Ex: Current date and time is 8th August 1:00PM. User selected date should be greater than the Current date and time.

Note: We are using Jira cloud and we have script runner and JMWE Plugin.


Answers:
author: Maciej Dudziak _Forgappify_
body: Hi [@PLaksh11](/t5/user/viewprofilepage/user-id/5542295)

I don't think that is possible. All you can do is to have a workflow validator, that will prevent the transition/creation of issue when the date is in the past.

comments: author: PLaksh11
body: Hi [@Maciej Dudziak _Forgappify_](/t5/user/viewprofilepage/user-id/5267224)

Thanks for the Reply. I know about the workflow Validator. It will not restrict user to select past days. it will throw error when we do transition.

If i didn't get the solution which i want then i will go with Workflow Validator.


Tags: cloud

jira-cloud
Done epics are shown in epic panel
Asked by David H?gg:

Since a few days or maybe just hours, the epic panel of the backlog is suddenly showing all epics ever created, even if they have the status = done, epic status = done and resolution = done.

Has something new happened? How can we debug this?

We are using a company-managed project.


Answers:
author: Jack Brickey
body: Hi [@David H?gg](/t5/user/viewprofilepage/user-id/2462380) , I am seeing the same so something has changed. I suggest reporting to Atlassian Support to get an official response.

comments: author: David H?gg
body: Right, thanks for letting me know. I'll contact support.


author: David H?gg
body: From Atlassian support:
> We would like to inform you that other customers have also reported similar behaviour with closed epics appearing in the backlog. We have raised this with the respective team and they are currently looking into it, we will keep you posted with the updates.
>
> Thanks for your support and patience.


author: Jessica Oveys
body: Same. This is creating a huge workflow issue.


author: John Funk
body: Hey everyone,

This should be fixed now. David - can you verify?

comments: author: Andre Engelbrecht
body: Confirmed


author: John Funk
body: Yay!!


author: Mike Phelps
body: I am having the same problem.


author: Howard_ Marion
body: Did they provide the ticket number so we can track or vote it higher? Seeing all these Epics is a slowdown o_O

comments: author: Jack Brickey
body: Here you go - <https://jira.atlassian.com/browse/JSWCLOUD-27027>

already fixed


author: Christopher Dalid
body: And we as well. And it's painful.


author: Atilla Kocaay
body: We have also the same issue.


Tags: cloud

jira-cloud
In Atlas, if I am linking any Jira issue, It gets vanish after refreshing the page.
Asked by Anmol Pandey:

Hello Team,

In Atlas, if I am linking any Jira issue in Atlas goals, It gets vanish after refreshing the page.


Answers:
author: Nirmalkumar Shete
body: We are also facing same issue. also there are errors in connecting Jira to Atlas.


Tags: atlas

cloud

jira-cloud
I want to deploy module prepared but I don't know exactly that where i must start from.
Asked by Nasib Ismayilov:

I have built a module that's mean a release was established. Now we wanna to carry this to prod environment, it means customer server. in terms of deployment I need a help. If you may deployment and have experience in DevOps (CI/CD), please help me about that. My time is running out until deadline.


Answers:
author: Jack Brickey
body: Hi [@Nasib Ismayilov](/t5/user/viewprofilepage/user-id/5563842) , welcome to the Community. I am unsure how this applies to Jira. Can you provide any further details.?

comments: author: Nasib Ismayilov
body: So, here is my question that can we deploy released part of product to prod environment? Or is it impossible in Jira. For example, I must build a E-commerce platform as demo. Then we solve all tasks for 2-3 weeks and release of product is prepared to prod from development environment it means it is being carried to production to customer use. Now, I want to know can I carry this release (means one part of product or all project that considered to establish a product) to production environment in Atlassian Jira by added DevOps tools as plugin?


author: Jack Brickey
body: i would refer you to this site in case you have not yet seen <https://developer.atlassian.com/cloud/>

this is also a good resource [partners group](https://community.atlassian.com/t5/Atlassian-Solution-Partners/gh-p/partners)


author: Nasib Ismayilov
body: Thanks


Tags: cloud

jira-cloud
Changing Subscription from Free to Standard
Asked by Vuk Brankovi?:

Hello,

I want to change my subcription from Free plan to Standard. Does my change only includes Jira Software or other apps (Confluence, Product Discovery) as well?


Answers:
author: Jack Brickey
body: Hi [@Vuk Brankovi?](/t5/user/viewprofilepage/user-id/5563820) , you can change your plan for each application independently by going to settings (cog/sprocket) \> billing

comments: author: Vuk Brankovi?
body: So every app will be charged separately?

Does it mean that for each app, i have to pay monthly price per app per user?


author: Jack Brickey
body: You will receive a combined bill not individual. You could elect to have Jira Free, Jira Service Management Standard, Confluence Premium as an example. Each app is priced per user based on the selected tier. Read more here - [pricing-calculator](https://www.atlassian.com/software/pricing-calculator)


author: Vuk Brankovi?
body: Thank you for a quick reply


Tags: administration

cloud

jira-cloud

subscription

subscriptions-and-billing