I'm not receiving verification emails from Bitbucket
Asked by Willian Possa:

Hi,

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails?

I've tried re-sending the email a number of times and haven't received any of them.

This only happen with Bitbucket, my company work with Confluence and JIRA and for these products the email's work great.

Best regards,

Att.

Will


Answers:
author: Caroline R
body: Hi, [@Willian Possa](/t5/user/viewprofilepage/user-id/4567121)! Welcome to the community!

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to this recipient. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please remove the invitation and send a new one? You can do this by following the next steps:

* Access the workspace \> Go **Settings**;

* Access **User groups** \> Open the group you were invited to**;**

* Click on the "invitation pending";

* Select the "Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

Please let me know how it goes.

Kind regards,  
Caroline

comments: author: Willian Possa
body: Hii [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) , how are you?  

Thanks for the Welcome and for the answer.  

I try to do this without success in send e-mail.  

This block occur when i send the invitation to w\*\*\*@han\*\*.com.br.  

Is that email what is blocked on logs?  

Att.

Will


author: Caroline R
body: Hi, Will!

Yes, this is the email that we removed the block. In order to test if you are receiving our emails, I have sent an invitation to one of my repositories to you and confirmed on our logs that this email left our servers. Could you confirm if you received my invitation?

In case you still don't receive the email, could you check if it was not sent to a Spam folder? Or aren't any quarantined emails on the server (spam filter)?

Also, just to confirm, have you removed the invitation and sent a new one, or have you selected the option "Resend invitation"?

Thank you.

Kind regards,  
Caroline


author: Willian Possa
body: Hi, Caroline!  

I receive your invitation and accept with success to access the workspace.

I check de spam folder and check if my account have some filter or address email blocked on settings, and don't found anything...

Yeah, i removed the invitation and don't Resend.

I doing this right now, and i think weird that appears the email with time of add with 18 hours ago, like the print bellow.

![Screen Shot 2021-09-22 at 10.05.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/161548i3036DC039D1AE9BC/image-size/large?v=v2&px=999 "Screen Shot 2021-09-22 at 10.05.11.png")


author: Willian Possa
body: Hey [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) .  

I've try to add this e-mail only as member of workspace instead as admin (that like was i tried before).  

Trying like that, it worked!  

I appreciate your help! Very thanks!

Att.


author: Caroline R
body: Hi, Willian!

Thanks for your confirmation! I'm glad to know it worked! :)

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud