How to Create a Precise and Concise Jira Dashboard for Tracking Ticket Statuses?
Asked by Santosh Narayanan:

Hi everyone,

I am looking to build a dashboard in Jira using the available templates.

My goal is to create a clear and concise dashboard that can be projected on a live screen for my team. I need to track the following metrics:

1. Number of open tickets for the day

2. Number of tickets resolved

3. Number of tickets moved to WIP

4. Number of tickets moved to On Hold

5. Number of tickets canceled

So far, I have created a few dashboards using the available information, but I want to refine them to be more precise and user-friendly. Could anyone guide me on how to achieve this?

Specifically, I would appreciate advice on:

\*Choosing the right gadgets and widgets for these metrics

\*Configuring filters and JQL queries to accurately capture the data

\*Tips for layout and design to make the dashboard easily readable at a glance.

Any best practices or experiences you can share for building effective Jira dashboards

Thank you in advance for your help!


Answers:
author: Danut M _StonikByte_
body: Hi [@Santosh Narayanan](/t5/user/viewprofilepage/user-id/5525904),

Jira offers some useful gadgets, like Issue Statistics gadget, Two Dimensional Filter gadget or Pie Chart. These are good to display metrics in term of number of issues from a filter.

Complementary to these gadgets are **Issue Filter Formula** gadget, **Advanced Issue Filter Formula** or **Pivot Table \& Pivot Chart** gadget offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app. With these gadgets you can create multi-dimensional statistics, calculate and display percentages, sum-up a field, or calculate advanced metrics by combining the issues from multiple-filters.

See some examples:

**Advanced Issue Filter Formula gadget**

![](https://blogstonikbyte.files.wordpress.com/2023/05/image.png?w=698)

**Pivot Table \& Pivot Chart gadget** showing a 3 dimensional statistic (by Assignee, Project and Issue Type) as a heat-map

![](https://blog.stonikbyte.com/wp-content/uploads/2020/09/image-1.png?w=673)

**Issue Filter Formula** gadget showing a value in a "gauge" chart

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/323547iF277EE2B87BDE92F/image-size/large?v=v2&px=999 "image.png")

All these gadgets support wall-board mode and dark theme, so you can project them on monitors in the team's open space.

The app offers many other gadgets that let's you visualize charts with trends, not just actual numbers.

Have a look over these articles to make a better idea about these gadgets:

* <https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>
* <https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063>
* <https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331>

You could try with a 1-month free trial. If you need any help, feel free to contact support@stonikbyte.com.

Hope this helps.

Danut.


author: Nicolas Grossi
body: [@Santosh Narayanan](/t5/user/viewprofilepage/user-id/5525904) Welcome! you might want to use the Two dimensional filter gadget on a given filter.

Nicolas


Tags: cloud

dashboard

jira-cloud

metrics