How to get resolved by names of approvers in reports?
Asked by BKT Helpdesk:

How to get resolved by names of approvers in reports? Attached screenshot for reference.

![1.jpg](/t5/image/serverpage/image-id/312245i8998CCCAD6494384/image-size/large?v=v2&px=999 "1.jpg")


Answers:
author: Kishan Sharma
body: Hi [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358)

Are you trying to list down the names of approvers who have approved the requests ? If yes, you can use below JQL -

**"Approvals\[Approvals\]" = approved()**

Example -

![2024-03-15 11_51_03-Inventory Management - Issues - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/312254i372875F73314E7EC/image-size/large?v=v2&px=999 "2024-03-15 11_51_03-Inventory Management - Issues - Jira.png")

comments: author: BKT Helpdesk
body: ![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312266iC664E73C0F82C151/image-size/large?v=v2&px=999 "2.jpg")


author: BKT Helpdesk
body: Still unable to retrieve approvers names.


author: Kishan Sharma
body: If you don't mind can you please share a screenshot of a request which is approved by someone? I am interested to know by whom it is approved ? and what is the type of the custom field (eg: user/group picker)


author: BKT Helpdesk
body: Attached screenshot as required. I have check by opening multiple column but no result.


author: BKT Helpdesk
body: ![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312326i35FC41674F3659EE/image-size/large?v=v2&px=999 "2.jpg")![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312327iBBDF9F2E5F73E592/image-size/large?v=v2&px=999 "1.jpg")


author: Kishan Sharma
body: Thank you for the screenshots [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358), can you please confirm the field types of "Approvers" and "Issue Solver" custom field. I am currently attempting to validate whether we are encountering the scenario described in [this discussion thread](https://community.atlassian.com/t5/Jira-Service-Management/How-to-display-the-approved-by-column-in-filters/qaq-p/1982757).


author: BKT Helpdesk
body: Attached screenshot with Approvers and Issue solver custom fields. It is showing all approvers and issue solver. Actual issue solver/approver not showing. Require only approver name to reflect in this.


author: BKT Helpdesk
body: ![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312484i984DCD0C13E33C5E/image-size/large?v=v2&px=999 "1.jpg")


author: Kishan Sharma
body: Hi [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358) Thank you for your patience. It appears that the approvers name is not captured by Jira in any field.

You'll need to set up a new custom field or utilize an existing text field and fill it through an automation rule when an issue is approved. Please refer steps on this [thread](https://community.atlassian.com/t5/Jira-Service-Management/How-to-display-the-approved-by-column-in-filters/qaq-p/1982757) ,even I tried it and it works well.

Automation Rule (I used **Affected hardware** field for testing) -

![rule-affected.png](https://community.atlassian.com/t5/image/serverpage/image-id/312488i7D8684072B35EDEA/image-dimensions/434x181?v=v2 "rule-affected.png")

Issue Update via automation -

![updated-aff-hardware.png](https://community.atlassian.com/t5/image/serverpage/image-id/312490i42545FBA7DBDEDAD/image-dimensions/410x219?v=v2 "updated-aff-hardware.png")

Issue Search via JQL -

![affected-hardware.png](https://community.atlassian.com/t5/image/serverpage/image-id/312489iF6354AD7262057B7/image-size/large?v=v2&px=999 "affected-hardware.png")

Hope this helps.


author: BKT Helpdesk
body: Yes this fixed for me. Thank you for your great support [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) .


author: BKT Helpdesk
body: But what if we have multiple approvers? All approvers are reflecting if any of the approver is approving the tickets.


author: BKT Helpdesk
body: ![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312493i866642AA9389676E/image-size/large?v=v2&px=999 "1.jpg")


author: Kishan Sharma
body: Hi [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358) Through the automation rule, are you updating the same field or any other ? Can you please share a screenshot of the rule details ?  
In my example, I used a separate field (Affected hardware), and it only captures the person's name who approved the request.

![multiple-approvers.png](https://community.atlassian.com/t5/image/serverpage/image-id/312605i52CBC6DBF1AE0C93/image-size/large?v=v2&px=999 "multiple-approvers.png")


author: BKT Helpdesk
body: Check this out rule and also done changes described by you:

![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312669i6C4C3AD3B25400FA/image-size/large?v=v2&px=999 "1.jpg")


author: BKT Helpdesk
body: Also find results in column affected hardware:

![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312672iDAD3E77A2EB3F409/image-size/large?v=v2&px=999 "2.jpg")


author: BKT Helpdesk
body: Need the name of the approver only from the list. Not to reflect all the names in the report.


author: Kishan Sharma
body: You will have to use below smart value to set the value for the chosen field.

**{{initiator.displayName}}**

**![initiator.png](https://community.atlassian.com/t5/image/serverpage/image-id/312721i152A3DDAD44B79A1/image-size/large?v=v2&px=999 "initiator.png")**


author: BKT Helpdesk
body: Thank you for your great support. Able to retrieve all approvers name.


author: Kishan Sharma
body: Great, glad to help [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358) ! Please consider marking the answer as accepted to assist other members who may have similar questions.


Tags: cloud

jira-reports

jira-service-management

jira-service-management-cloud