youngmon/atlassian-qna huggingface dataset:
how to make an already installed instance of bamboo in windows as service
Asked by Nayanatharha:

i need to make the bamboo which i have already installed to be as a service so that i need not worry to start it up everytime after a shutdown


Answers:
author: Shankar Asam {Appfire}
body: Hi,

Please see this Atlassian article on installing bamboo service;

<https://confluence.atlassian.com/bamboo/running-bamboo-as-a-windows-service-289277308.html>

-Shankar

comments: author: Nayanatharha
body: i Have followed the above link as well, but still i couldnt find the bamboo as a service in services.msc, upon clicking on the start service nothing pops or shows up .
Bamboo: LDAP users unexpected error has occurred
Asked by Ali Jabir:

Hi,

I have synced bamboo with LDAP for authentication.

![Screenshot 2019-07-02 at 10.45.57.png](/t5/image/serverpage/image-id/59319iF70F74B10FEFF79C/image-size/large?v=v2&px=999 "Screenshot 2019-07-02 at 10.45.57.png")

When I navigate to Security -\> Users, I get the following popup:  
![Screenshot 2019-07-01 at 08.21.56.png](/t5/image/serverpage/image-id/59320i687F80833B558C42/image-size/large?v=v2&px=999 "Screenshot 2019-07-01 at 08.21.56.png")

Reloading the page does not help as it gets back to the same popup. Upon hitting "Cancel" I can see all the LDAP users and authentication works for them too. But this message keeps popping up every time.  

I see the following in the logs

```
2019-07-02 10:05:16,488 INFO [http-nio-8085-exec-12] [BambooAuthenticator] Finished doing authentication checks for my_user, took 159.9 ms
2019-07-02 10:05:16,647 INFO [http-nio-8085-exec-8] [AccessLogFilter] my_user GET http://mydomain.com/admin/user/viewUsers.action 376576kb
2019-07-02 10:05:17,343 INFO [http-nio-8085-exec-20] [AccessLogFilter] my_user GET http://mybamboo-domain.com/rest/troubleshooting/1.0/check/my_user?_=1562061916949 359358kb
2019-07-02 10:05:17,398 INFO [http-nio-8085-exec-14] [AccessLogFilter] my_user GET http://mybamboo-domain.com/rest/api/latest/admin/users?limit=100&_=1562061916950 357777kb
2019-07-02 10:05:18,189 INFO [http-nio-8085-exec-22] [AccessLogFilter] my_user POST http://mybamboo-domain.com/rest/analytics/1.0/publish/bulk 338813kb
2019-07-02 10:05:18,196 WARN [http-nio-8085-exec-22] [XsrfResourceFilter] Additional XSRF checks failed for request: http://mybamboo-domain.com/rest/analytics/1.0/publish/bulk , origin: https://mybamboo-domain.com , referrer: https://mybamboo-domain.com/admin/user/viewUsers.action , credentials in request: true , allowed via CORS: false
2019-07-02 10:05:18,196 WARN [http-nio-8085-exec-22] [BambooRestPerformanceFilterFactory] requestProcessingStart was not initialised for this call com.atlassian.analytics.client.browser.PublisherResource.publishBulkEvents(java.util.List)
2019-07-02 10:05:18,196 WARN [http-nio-8085-exec-22] [PerformanceStatsServiceImpl] Problem in measurement of call duration REST:com.atlassian.analytics.client.browser.PublisherResource.publishBulkEvents(java.util.List), measured duration [ms]: 1562061918196
2019-07-02 10:05:18,381 INFO [atlassian-scheduler-quartz2.local_Worker-3] [RFC4519DirectoryMembershipsIterable] Found 1454 children for 80 groups in 22181 ms
2019-07-02 10:05:20,162 INFO [atlassian-scheduler-quartz2.local_Worker-3] [DbCachingRemoteDirectory] FULL synchronisation complete for directory [ 688130 ] in [ 25768ms ]
```

Could I get some assistance here?  

Thanks  
Ali


Answers:
author: Foong
body: As mentioned in the Support Issue, **server.xml** file is missing proxy setting:

         secure="true"     scheme="https"     proxyName="mycompany.com"      proxyPort="443"

Refer to [Securing Bamboo with Apache using SSL](https://confluence.atlassian.com/bamboo/securing-bamboo-with-apache-using-ssl-391087437.html)
Email requested issues
Asked by jchauvin:

I have a service desk project that accepts emails from an automated system to generate issues. In the queue, the summary of the issue is the subject line of the email. Can you change this so that text from the body of the email is selected for the summary?


Answers:
author: Brant Schroeder
body: [@jchauvin](/t5/user/viewprofilepage/user-id/2717588) welcome to the Atlassian community

You will not be able to change that mapping. After the issue is created you could use automation to update the summary field with the description field. Just a couple of things to think about. Summary field is plane text and has a character limitation that is shorter than the description field. You could always set it up and see how it goes. Is there a specific reason as to why you want to make this change?

comments: author: jchauvin
body: The automated system that sends the email fills the subject line with general information. We cannot change the way this system formats emails.

When we look at the project queue all the tickets have matching summaries. I wanted to pull out text from the body so that when you look at the queue the summary is more informative.

I'll take a look at automation, thanks!


Tags: cloud

jira-service-management

jira-service-management-cloud
Set email notification so that the customer cannot reply by email
Asked by Benjamin Buchwald:

Hi community,

when the ticket is processed by us in JSM or a comment is written, the customer receives an e-mail with a jira@atalassian... notification. That's standard, isn't it? We haven't changed anything at this point.

Now we sometimes have the case that customers reply to this reply email by email. We don't want that because otherwise we would have all the signatures in the ticket comments.

Do you have a solution as to what I can do?

Best regards,

Benjamin


Answers:
author: Brant Schroeder
body: [@Benjamin Buchwald](/t5/user/viewprofilepage/user-id/3142366) there is not a way to prevent customers who have access to the service desk from replying to an email and only using the portal. I would suggest doing the following is you do not want signatures:

* <https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/>

I know if individuals that have edited the customer notification emails and just added Do Not Reply to the subject and body of the email with instructions to use the portal to help cut down on emails but it would not prevent them from replying.

comments: author: Benjamin Buchwald
body: Thank you very much for your answer :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Service management to Opsgenie
Asked by Jay:

I am trying to set up on-call using OpsGenie. We have set up everything and the connection to Jira Service Manager (JSM) is showing up as complete. However, I cannot get tickets from the JSM to appear. Any help would be appreciated, I can show most data as needed.


Answers:
author: Joseph Chung Yin
body: [@jay](/t5/user/viewprofilepage/user-id/5406504) -

Can you clarify your statement of "cannot get tickets from JSM to opsGenie to appear"?

Please advise, so we can assist you further.

I am sure that you already know and read through the the integration reference page below -

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Functionality-of-the-integration>

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
Help with split/substring
Asked by Ben Hart:

So I have an auto rule that's sending a web request, the {{webResponse.body.data}} contains:

*data={total=1, items=\[{id=3186}\]*

I am trying to define variable {{DeviceID}} as '3186' however so far failing. Here's what I've tried the following smart values that are in an Add Comment task:

<br />

{{webResponse.body.data.items.split("=").substringBefore("}")}}  
{{webResponse.body.data.items.split("=")}}  
{{webResponse.body.data.items.split("=").last}}  
{{webResponse.body.data.items.split("=").2}}{{webResponse.body.data.items.split("=").remove("{").remove("}")}}{{webResponse.body.data.items.split("=").remove("{}")}}

These are all attempts from what I can gleen through the various docs, and right now they all return null, nada, zilch.

{{webResponse.body.data.items}} returns {id=3186}

This looks like a shotgun approach but I was really trying to get less specific to find the cut off but it eludes me and at this point I'm lost.


Answers:
author: Alexis Robert
body: Hi [@Ben Hart](/t5/user/viewprofilepage/user-id/5479079) ,

did you try using something like this :

    {{webResponse.body.data.items.substringAfter("id=").substringBefore("}")}}

I guess this would work better, let me know if it doesn't.

--Alexis

comments: author: Ben Hart
body: Trying it right now. Curiously, why would it work better?


author: Ben Hart
body: So, no dice. The log step still showed nothing for this value. Now I gotta admit, I left off another two key=value pairs accidentally. the legit, and full value of data is:

data={total=1, items=\[{id=3186}\], searchId=null, isMin=false}

The full body is:

{status=200, errmsg=OK, data={total=1, items=\[{id=3186}\], searchId=null, isMin=false}}


author: Ben Hart
body: Experimenting further I've tried:

Log Action- second items : {{webResponse.body.data.items.substringAfter("items=\[").substringBefore("}")}}

Which returns null. I did also try this without the \`.substringBefore("}")}}\` but it also flopped.


author: Ben Hart
body: This is getting infuriating, so heres what I've got right now based on trying to further tweak \`{id-1234}\`:

1. log action: {{webResponse.body.data.items}}

this returns the value above {id=1234}

2. log action: {{webresponse.body.data.items.substringAfter("items=\[{id=").substringBefore("}\]")}}

logs nothing, empty.

3. log action: {{webResponse.body.data.items.match("(\\b\\d{3,4}\\b)")}}

also nothing

4. log action: {{webResponse.body.data.substringAfter("items=\[{id=").substringBefore("}\]")}}

nothing as well.

Is there a better way to build these smart values? Like does this syntax adhere to Java, or some typical, normal language?


Tags: cloud

jira-service-management

jira-service-management-cloud
JQL for comments
Asked by Gor Greyan:

Hi Dears,  
I need a JQL, that will return all tickets, which are commented after the previous day 18:00 before today 09:00.  
Is it possible or not?


Answers:
author: Joseph Chung Yin
body: [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846) -

For Data Center, please take a look at ScriptRunner add-on where it provides additional JQL functions against issue comments -

<https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/comments?_ga=2.210045269.1906084693.1716566296-1944562691.1685750835>

[https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter&tab=overview)

Unfortunately, it is not available out of the box...

Best, Joseph Chung Yin


author: Mohamed Benziane
body: Hi,

This is not possible out of the box, may be you could try a plugin that provide more jql function like scriptrunner.


Tags: comment

data-center

jira-service-management

jira-service-management-data-center

jql
How do I remove a client from a project?
Asked by Maria Savignano:

How do I remove a client from a project?

I don't see an option to delete this account

![client.png](/t5/image/serverpage/image-id/325842i1C67B66A937DD664/image-size/large?v=v2&px=999 "client.png")

Our Jira users are in sync with Azure and this specific client isn't showing up in Azure, so I can't find a way to remove it. Does anyone know how to do it?


Answers:
author: Michel Neeser
body: Hi [@Maria Savignano](/t5/user/viewprofilepage/user-id/5425533)

If you'd like to completely remove a user from your site (and not just from a single project), you can select the user on the view shown in your screenshot. On the next page, you can click on the three dots at the top right and choose "Remove user":

![SCR-20240525-tcvp-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/325921i292EF93A11B87015/image-size/large?v=v2&px=999 "SCR-20240525-tcvp-2.png")

Hope this helps!

comments: author: Michel Neeser
body: [@Maria Savignano](/t5/user/viewprofilepage/user-id/5425533) You can delete a customer by following these steps:

1. Go to admin.atlassian.com
2. Select your org if you have more than one
3. Click on "Products" in the top navigation bar
4. Select your site from the left sidebar
5. Select "Portal-only customers" from the left sidebar
6. Delete a customer by clicking on the three dots, then "Delete account"

Hope this helps!


author: Maria Savignano
body: Hi [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853)

Thank you so much! It worked :)


author: Maria Savignano
body: Hi [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) Thanks for your reply, the problem is that in user management, when searching for the email, the user appears correctly created, but in 'Customers,' both the correct user and the old user appear. This is causing both users to show up in the 'Request participant' field, and there are tickets where the incorrect email is being selected as the request participant. This forces us to manually correct the request participant."

![2024-05-27_08h40_35.png](https://community.atlassian.com/t5/image/serverpage/image-id/326000i4DA8309EDBB01C37/image-size/large?v=v2&px=999 "2024-05-27_08h40_35.png")![2024-05-27_08h38_34.png](https://community.atlassian.com/t5/image/serverpage/image-id/326001i2523760B7A089BA6/image-size/large?v=v2&px=999 "2024-05-27_08h38_34.png")![2024-05-27_08h46_25.png](https://community.atlassian.com/t5/image/serverpage/image-id/326004i66E9122E72430AEF/image-size/large?v=v2&px=999 "2024-05-27_08h46_25.png")

I deduce that before synchronizing Jira Cloud with Azure, that account was registered in the system, and that's why it remains under 'Customers,' but now I can't figure out how to delete it.


Tags: client

cloud

jira-service-management

jira-service-management-cloud
Change Customer in a ticket
Asked by J Rogel:

We are using a Service Management board and slowly getting our customers to raise their own tickets. In the meantime, when we raise one we can use the "create on behalf" field to assign the correct customer. Unfortunately if this is not done, the ticket assumes that the customer is the agent creating the request. Is there a way to modify the "Customer" field after a ticket ua created so the agent can communicate with the rightful requester via Jira (rather than revert to email for example). Your help is appreciated.


Answers:
author: John Funk
body: Hi [@J Rogel](/t5/user/viewprofilepage/user-id/5466979) - Welcome to the Atlassian Community!

Just change the Reporter for the ticket.

comments: author: J Rogel
body: Doh! Seems like the obvious place and it works.

I would have liked the "Reporter" to be different from the "Customer" but it is more important at this stage to communicate with the correct person. Thanks John!


author: John Funk
body: You are welcome.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can i cancel invitation for a customer in jira service desk
Asked by hak:

Hi  

How can i cancel invitation for a customer in jira service desk (Invited but not joined)

I just found delete customer feature but can't find cancel invitation feature.

Thanks


Answers:
author: Michelle Le - DevSamurai
body: Hi Han,

As I know Jira Service Desk doesn't have a specific "cancel invitation" feature for customers who haven't joined yet. But you can try leave the invitation to expire. JSM versions 3.10.0 and above disable sending account verification emails by default, so the invitation might disappear automatically after a set period.

Hope this information might help you.


Tags: cloud

jira-service-management

jira-service-management-cloud
Possible to center buttons in approval required email
Asked by S?ren Brandt H?y:

How come it isn't possible to change the positions of the buttons, so it can be centered and actually look nice instead of having it centered by default on the left?


Answers:
author: Dan Breyen
body: Hi [@S?ren Brandt H?y](/t5/user/viewprofilepage/user-id/5505045) welcome to the community. I took a quick look at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't see any suggestions for that functionality. If you would like, you could create a suggestion there for Atlassian to look at it in the future.

Hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to Automate Issue Escalation from L1 to L2 Support in Jira Service Management Based on SLA Breac
Asked by Rajat Samseriya:

Hello JSM Community,

We are new to Jira Service Management and need assistance setting up an automation workflow to manage our support issues. Our goal is to ensure that issues are efficiently escalated from L1 support to L2 support if they are not resolved within a specified SLA time frame. Here is the detailed workflow we aim to achieve:

1. **Issue Creation and L1 Notification:**

   * When an issue is created by a user, it should automatically be assigned to the L1 support team.
   * The L1 support team should receive a notification about the new issue.
2. **SLA Breach and L2 Escalation:**

   * If the L1 support team does not resolve the issue within the given SLA time, the issue should automatically be reassigned to the L2 support team.
   * Upon reassignment, both the user and a specific person (or team) in L2 support should receive notifications about the escalation.

Could someone please guide us on how to set up this entire workflow in Jira Service Management using automation rules? Detailed steps or any example configurations would be highly appreciated.

Thank you for your help

Best Regards  
Rajat Samseriya


Answers:
author: Carla Ann Rowland
body: Hi:

your workflow should have a status in progress that can transition to escalated.

write automation rule that when SLA Breaches for L1 support team then the issue is transitioned to escalation status and in same rule edit assignee to specific person and you can edit the group. Similar to this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326484i5C518019752D3D16/image-size/large?v=v2&px=999 "image.png")


Tags: jira-service-management-cloud
no email notification being sent when an issue is assigned to a user
Asked by Dado Hatipovic:

i checked jira and no email is sent when assigning someone else to a ticket. everything comes to you first, but if i change it to, for example, myself or mariusz, this change only appears in jira - not via email or as a notification in teams.

Any solutions for this?

/Dado


Answers:
author: John Funk
body: Hi Dado - Welcome to the Atlassian Community!

Does the user receive any other emails from Jira? If not, you should open a support ticket with Atlassian and ask that the suppression list be checked for the user's email address.

<https://support.atlassian.com/contact/#/>

comments: author: Dado Hatipovic
body: Hi John  

We are a support team, where I am primarily assigned a ticket or case. However, if I, for example, assign it to a colleague, they do not receive an email notification that they have been assigned the case. It can only be seen in Jira, but they do not get any email. So, the issue is that when I assign a ticket to someone in my team, they do not receive an email; it only appears as usual in Jira. I am not sure if it is possible to create a rule so that when I assign a colleague, an email is also sent to them. Thank you for your help.


author: John Funk
body: Take a look at the Notifications scheme to see who is get notified when the Issue is assigned. If that person is there, then you might want to create an automation rule to send an email to the Assignee when the Assignee is changed.


Tags: cloud

jira-service-management

jira-service-management-cloud
No access to Jira board suddenly
Asked by Aleem Jaffar Aslam:

Unable to access about Jira board suddenly. We are getting this given error. As we are under free plan, unable to contact support as well.

Does anyone have any clue...?

![Dynex Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/325773i16EDB55CD53A46AB/image-size/large?v=v2&px=999 "Dynex Jira.png")


Answers:
author: Fazila Ashraf
body: Hi [@Aleem Jaffar Aslam](/t5/user/viewprofilepage/user-id/5504976)

Welcome to community!

Does the issue still happening?

I see that there was a scheduled maintenance for Brazil region yesterday. Could this be because of that? -\> <https://jira-service-management.status.atlassian.com/>

comments: author: Aleem Jaffar Aslam
body: Yes, we are still facing the issue.

We are located in India and US.


author: Fazila Ashraf
body: hmm.. Questions:

* Does this happens while accessing any particular board? Or all boards?
* You tagged this as JSM. Are you accessing JSW board in JSM site and that causes this problem?
* Is the error reproducible for different users in different locations?
* From when are you experiencing this?


Tags: cloud

jira-service-management

jira-service-management-cloud
"No Project Configured"
Asked by Brandon Jensen:

I am fairly new with Jira Assistant but I have not encountered an error like this.

My supervisor had set up a project and profile for our business and everything has been working fairly well but recently, multiple clinicians have come to me with issues they've encountered of Assist not allowing them to create a ticket showing the message, "There was a problem creating your request" followed by, "No project configured. Please, connect a project to your team to continue."

I checked everything I have access to and nothing seems to be off. Does anyone know what might cause this issue?


Answers:
author: Joseph Chung Yin
body: [@Brandon Jensen](/t5/user/viewprofilepage/user-id/5504781) -

Hi Brandon:

Welcome to the community. Since Jira Assistance is not a part of Atlassian product and it is a third party vendor provided app, so your best option is to contact the vendor directly for technical and troubleshooting process -

<https://www.jiraassistant.com>

[https://marketplace.atlassian.com/apps/1221570/jassistant?tab=overview\&utm_source=jasite\&hosting=cloud](https://marketplace.atlassian.com/apps/1221570/jassistant?tab=overview&utm_source=jasite&hosting=cloud)

Most importantly from Atlassian Marketplace, it is not a supported product. It is always recommended in my opinion to stay away from this type of product to avoid issues.

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
Change the text in the Contact Us About Sub Boxes
Asked by Kathleen Walsh:

I am creating a Help Center and want to customize the content in the clickable box on the landing page. Is that possible? See image below  

![Screenshot 2024-05-23 at 6.13.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/325739iE8162E69445C50E6/image-size/large?v=v2&px=999 "Screenshot 2024-05-23 at 6.13.37?PM.png")


Answers:
author: Nadhila Savira
body: Hi Kathleen,

This is Nadhila from Atlassian.

Currently, the feature that you are looking for is not yet live, it is under review and can be tracked here: [JSDCLOUD-2327](https://jira.atlassian.com/browse/JSDCLOUD-2327)

Please feel free to vote for it and add your own comment to let our team know that this is a desired feature for your team. Hopefully, we can make use of it soon.


Tags: cloud

jira-service-management

jira-service-management-cloud