youngmon/atlassian-qna huggingface dataset:
Can I place a Service Management Widget on a Confluence Page?
Asked by Kathy Hart:

We use Confluence Cloud and Jira Service Management Cloud. I see where it is possible to place a Service Mgmt Widget on a webpage, but can you place one on a Confluence page? We have public facing Confluence pages where people might want to input a service inquiry.

There doesn't seem to be a macro or gadget for that, or at least not that I have seen. I tried putting the widget script onto the page, but it just showed the script.

Searching documentation only showed how to put the Widget on a webpage, or how to add a gadget to Confluence, both of which I already understand.

We use Cloud, and I am an admin on both products and in our Jira Cloud instance.

Thanks  
Kathy


Answers:
author: Ajay _view26_
body: Hi [@Kathy Hart](/t5/user/viewprofilepage/user-id/1143680)

Could you share the KPIs which you would love to have in the Macro ? If its simple we could look into Forge for achieving the use-case

Cheers

Ajay

comments: author: Kathy Hart
body: Basically, we are using a Confluence space as a client wiki in conjunction with our Service Management help desk.

Some users may go directly to the Confluence Space, and then still have questions. We would like to use a Jira Service Management Widget on the Confluence page to create tickets in our Jira SM.

I am able to do the widget setup in JSM just fine, which allows me to choose the JSM project and ticket type to be created. And it provides a script to enable the widget on a Confluence page. It works fine on a regular webpage.

The only requirements that I can think of for a macro would be

* the ability to take the widget script and put it into a Macro on a Confluence Page
* Have the macro render the widget on the page as it does on a webpage
* float the widget on right or bottom of the screen as the page is scrolled
* choose to either enable it for certain pages, or for the entire space,
* create a link between the ticket and the Confluence page (optional)


author: William Ervin
body: no forks


Tags: cloud

confluence-cloud

jira-service-management

widget
Create Jira Issue macro in Confluence not working properly.
Asked by Colton Freeman:

The macro "Create Jira Issue" in Confluence gives the error.

"HUBG-34 has been created, but there is a problem in adding it to the page. You can manually add it later using Jira macro."

Is there any advice or suggestions on why there would be a "problem" adding it to the Confluence page?


Answers:
author: Brant Schroeder
body: [@Colton Freeman](/t5/user/viewprofilepage/user-id/4337600)

Are you still having this issue? The only thing I could think of is maybe a JavaScript issue. Have you tried clearing your browsers cache?

comments: author: Colton Freeman
body: Hello Brant,

I did figure it out. It was a mapping issue that was not set up yet.


author: Don Mason
body: Hey all, what mapping issue was this? I have a user getting this error message now. TIA


Tags: cloud

confluence-cloud

jira

macro
Can we add confluence page as Jira issue attachment from confluence while creating Issue
Asked by Shubham Burghate:

Hi All,

Requirement:

From Confluence page we need to create one jira issue.

So while creating that new issue from Confluence page can we add current Confluence page as attachment in jira issue ?

Thanks in advance

Regards,

Shubham


Answers:
author: Andrew Kendris
body: Hello [@Shubham Burghate](/t5/user/viewprofilepage/user-id/1551336) when a link to a Jira issue is embedded in a Confluence page, a link to the page is referenced in the issue details.

I believe when issues are created through the issue view in Confluence, a link is added automatically.


Tags: cloud

confluence-cloud
Confluence and Google Site
Asked by Sveni:

Hi Angelica,

same integration as for Confluence... --\> Google Site (our project site, landing place for project members)

The Idea is to have the roadmap as a chart on the site.

Don't know how to formulate it better. Please provide you this topic to the feature request processing. NO IDEA if it is possible at all or if it already exists. However, since GDrive is integrated into confluence maybe the inverse direction is possible too.


Answers:
author: Brant Schroeder
body: [@Sveni](/t5/user/viewprofilepage/user-id/4239823) I don't believe that anyone has created an app to provide this functionality. I highly doubt that Atlassian will create anything like that as it has not ever been their focus to develop outside their products. Majority of internal and external connectors that are developed come from third party app vendors. You can submit an enhancement request here <https://jira.atlassian.com/secure/Dashboard.jspa>
"unpublished changes" lozenge appears although no corresponding "draft" appears ...
Asked by Aaron Alpar:

I see the "unpublished changes" lozenge and cannot find the corresponding "draft" anywhere. "worked on" in personal space and main indicates that the document was recently "worked on", but "drafts", under "Recent", shows nothing for the space (or for my profile).

I suspect the changes are important, so I'd prefer no to revert the document. Are there other locations to find unpublished "drafts" other than "Recent" off the main menu?


Answers:
author: Stephen Sifers
body: Hello Aaron,

The way drafts are designed and work won't allow you to track any changes within drafts, with this said you won't be able to see any changes or comparisons until you publish the page. You could publish the page and view the comparison to see if the changes are significant enough to keep or you could just revert them if not needed.

To review the changes, do the following:

1. Publish the page
2. Once published, navigate to page history
3. Select 'CURRENT' and the older version
4. Select 'Compare selected versions' to see the changes

Additional information on managing and working with drafts may be found at [Create, edit, and publish a page \| Drafts.](https://support.atlassian.com/confluence-cloud/docs/create-edit-and-publish-a-page/#Create-edit-andpublish-Drafts)

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud
Can Anonymous page still be kept private within the organization?
Asked by Sohel Khan:

Hi,

I understand that enabling Anonymous and making a page anonymous makes it viewable by anyone without login. I assume this implies that if anyone on internet also gets this link they can view the page.

Is there any way to share a page within organization only where anyone without confluence login can see the page, but not anyone on the internet?

Note we use cloud version of confluence

Thanks,

SK


Answers:
author: Nic Brough -Adaptavist-
body: There is one thing you could do - enable "public access to pages". This lets you nominate a page and send it to people. But, yes, anyone on the internet can see these pages, albeit the url is a bit more obscure than a plain one.

But, it's incompatible with anonymous access, so turn this on, and your options for anonymous access all go away.

Check out <https://confluence.atlassian.com/ge/public-links-979425312.html> to see if that might be worth swapping to instead of "can make bits of my space anonymously accessible"


author: Bill Bailey
body: In a word, no. That is what anon means. If you were running server, you could put your server behind a firewall, so only authenticated users on your network could access it. For Cloud, no such option exists.


Tags: cloud

confluence-cloud
Cannot find copy of article I just created
Asked by Stephen Kairys:

Hello,

I just went into a published article and used the COPY command to create a backup of it. I clicked CLOSE, rather than PUBLISH. But now, I can't find this article.

I did go into this page - **STEPHEN KAIRYS - About Me** - and it lists a bunch of pages; however, the most recent is from 2019. Please see attached file at bottom of this question.

Where do I go to find this article?

Thank you.![Confluence Question - Finding Draft of a Copy I just Created.PNG](/t5/image/serverpage/image-id/146197i33FAF2A3AB9DE56B/image-size/large?v=v2&px=999 "Confluence Question - Finding Draft of a Copy I just Created.PNG")


Answers:
author: Brant Schroeder
body: [@Stephen Kairys](/t5/user/viewprofilepage/user-id/544726)

If you closed a page without publishing the only way to find the draft is to go to the top menu select recent and then worked on. You should see it there. I am not sure how long drafts are retained before they are deleted in cloud.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/147198i1E577AAF15E39942/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: Stephen Kairys
body: Thank you. I think I found three unpublished drafts that I have since deleted. Will keep open j/i/c I run into any issues. Have a good weekend.


Tags: cloud

confluence-cloud
Site export never completes
Asked by wdonovan:

Started the site export from the server over 12 hours ago. It's still spinning.

There's no progress bar or any other indicators...just the spinning circle in the browser tab.

How do I make this work?


Answers:
author: wdonovan
body: I think we figured this out. If you run the export from the localhost address directly from the server, it works. Also, we needed to bump up the Java Heap space by 512mb to make it work also.

Thanks tho


author: Brant Schroeder
body: [@wdonovan](/t5/user/viewprofilepage/user-id/3958719)

Are you seeing any information in the logs? (atlassian-jira.log) <https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html>

comments: author: Brant Schroeder
body: [@wdonovan](/t5/user/viewprofilepage/user-id/3958719) - Good to hear that. I was going to suggest tuning your Java Heap and ensuring that you have enough memory. I was also going to suggest if you were behind a proxy to check and see what your timeout was. Sounds like you got both figured out. As your instance continues to grow you will need to monitor your heap size and ensure that enough memory is allocated to allow the backup to run.


Tags: confluence-server

export

server
Change the name of a Board
Asked by Nick Parkin:

I want to edit the name of a board. I've followed [the instructions](https://help.trello.com/article/775-changing-a-boards-title-and-description) but when I click on the Board name a dialogue box doesn't appear. I am the Admin.


Answers:
author: Iain Dooley
body: [@Nick Parkin](/t5/user/viewprofilepage/user-id/1466022) are you the admin of the team or the admin of the board? If you're a team admin it doesn't make you automatically the admin of all boards in that team.

comments: author: Nick Parkin
body: Brilliant - that was it. Thank you.


author: Jan
body: Nick -

Did you try these steps? This is in the web browser (I'm using Chrome)

Click on the Board and open it. Click on the Board Name. Dialog box should open.

![click.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/43983i0ACB8838DCADC1FB/image-size/large?v=v2&px=999 "click.JPG")![dialog.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/43984iAD841E2AE0C4BBB8/image-size/large?v=v2&px=999 "dialog.JPG")


Tags: board
I'm having trouble linking Trello to HelpScout.
Asked by ekolis:

I had this powerup configured the other day but I had to delete my browser cookies and now it's gone. When I click the button to link it, I'm prompted to log in to HelpScout, and when I do, the dialog box disappears but the apps aren't linked; clicking the HelpScout button again just prompts me to link it again. What happened and how can I fix it? Thanks! :)


Answers:
author: Iain Dooley
body: [@ekolis](/t5/user/viewprofilepage/user-id/160546) have you tried disabling the power up and enabling it again to start afresh? Also have you tried creating a new board and enabling it there to test it out? Might be worth experimenting to see if you can narrow down the source of the issue. Otherwise, you could email support@trello.com to see if they can help you out

comments: author: ekolis
body: How do I disable the powerup? I don't want to break it for all the other users of this board...


author: Iain Dooley
body: [@ekolis](/t5/user/viewprofilepage/user-id/160546) you disable the power up from the power ups menu. But yes I think if you do this it will reset it for everyone.
Is there a way to recover a card?
Asked by Rex Norris:

I accidentally deleted a card. Is there a way to recover it?


Answers:
author: Iain Dooley
body: [@Rex Norris](/t5/user/viewprofilepage/user-id/2636499) for deleting, nope :( for archiving, yes! Are you 100% sure you deleted a card rather than archiving it?
Response to comments on card
Asked by Rodrigo Prado Yarur:

Hello, before clarifying that I have a free account. I have invited other people to collaborate on my project cards (they are also free users) and I have noticed that they do not have the option to comment on my publications, nor to attach information. Is there anything I am doing wrong when creating the team or Should I change to a paid version? Thank you


Answers:
author: Iain Dooley
body: [@Rodrigo Prado Yarur](/t5/user/viewprofilepage/user-id/2635969) have you added them to your team and not to individual boards? You can have a setup in the free version where you add multiple people to a team, the team is a free team and they're all free accounts, and all boards in the team are team visible, but the members of the team are not automatically members of all boards in that team. In that case, they can see the boards, but can't interact with the boards until they join them.

comments: author: Rodrigo Prado Yarur
body: Thanks Iain for your answer. Indeed it was as you mentioned. He had only added them to the team, but in order for them to interact with the cards he had to add them there as well. I think it's a double job but maybe it has a reason to be ... Greetings.


Tags: comment

response
Is there a way to move a Kanban board from one project to another?
Asked by patelsh:

Is there a way to move a Kanban board from one project to another?


Answers:
author: BP Admin
body: I managed to do this by going to the board that i wanted to move, clicking on the ... in the top right and choosing Board settings. Then in the location dropdown i changed the project to the one i wanted to move it to. This seemed to work :-)

However, just to warn you that if you are setting up any security permissions, double check what you set up, as although i have moved my board to a new location it seems to still have the permission schemes associated with the original project, which i haven't yet figured out how to fix.
How to invite Single-board guests
Asked by SW:

I have the free version of Trello (not Business Class)

We currently have a number of Single-board guests

How do I invite more single-board guests? I don't want to add them to the Team as don't want them to access our other boards  

There isn't an option I can see to invite them via the Guests tab (under members)?

Is there another way to do this?


Answers:
author: Iain Dooley
body: [@SW](/t5/user/viewprofilepage/user-id/2635667) from the board, click the "Invite" button at the top next to the list of members, and put in an email address or trello username (note that if putting in the trello username you omit the leading "@" symbol)

comments: author: mzopes
body: I have the business class and when I do that, I get an error stating that they need to be a member first. Don't want them on the team, just an observer to the one board.


author: Khadijah Washington
body: I have been searching for this answer i have the paid version and there is not invite for guests


author: Femke Koenders
body: I have the same issue. Seems they want you to pay a lot of money instead because all members cost $s. Not particularly impressed and will look for an alternative program.

comments: author: mzopes
body: I agree, why can't we default users and as admins make the appropriate selection?


author: Jan de Raedt
body: Well, it does NOT work. I use business class, and cannot add a guest. What now?
How do I edit text files on trello online without downloading files ?
Asked by javad sargaran:

How can i edit some text file like docx online on trello


Answers:
author: marc -Collabello--Phase Locked-
body: Hello [@javad sargaran](/t5/user/viewprofilepage/user-id/2632713) ,

unfortunately this is not directly possible in Trello. You'll need to either download such a file or edit it in something like Office 365.
Cannot login to Trello - keeps asking for 2FA
Asked by Darryl:

I've recently cleared my cache and other data on my PC for Chrome and I can no longer login to Trello.

Trello keeps asking for a 2FA - when I have not even setup 2FA.

How do I setup 2FA for my account so I can access my account?


Answers:
author: Iain Dooley
body: [@Darryl](/t5/user/viewprofilepage/user-id/2632645) is this a free account? If you don't have your 2FA device and don't have your backup codes, and you're not logged in anywhere else I don't think there's any way to regain access to your account unless you're part of an enterprise team.


Tags: 2-factor-authentication
Is there an App to add a photo to an existing card from my mobile phone (Android)
Asked by Angela Clancy:

I would like to be able to go into my gallery on my phone. Click on a photo, 'Share' and have the ability to add a photo to an existing card.

It would also be great to select multiple photos at the same time and add them to an existing card.

We need this for tracking the packing against orders.

I know i can go into the Trello Ap, select the card and ad an attachment. But find this way slow and would like an easier way.

Regards

Angela


Answers:
author: Iain Dooley
body: [@Angela Clancy](/t5/user/viewprofilepage/user-id/2632168) There isn't, you have to go to the card in Trello, add an attachment and choose from your photos.

The best way to do this is to have a Siri shortcut or IFTTT text recipe that does a card search and then posts a comment to the card that triggers a notification, so you can tap the notification from your phone's lock screen and pull up the card immediately.

comments: author: Angela Clancy
body: Thanks [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) its a bit of a shame.


author: Iain Dooley
body: [@Angela Clancy](/t5/user/viewprofilepage/user-id/2632168) yeah, but still creating the integration to do this might be easier than you think.

For example, you could have a voice to txt or google assistant IFTTT recipe that allows you to take some text and then find a relevant card via the API then post a notification for that user.

Alternatively, you could set up an integration where you could take a photo and send it via email to a special email address (like zapier email parser or IFTTT) with a search term, part number or job number in the email subject line and that could find the card and attach the photo to it.

There's a range of different ways to skin this particular cat, and they may not be as hard as you think!
Can the API capture all activity against a card and put into into Zoho Creator
Asked by Angela Clancy:

Hello,

I am wanting to track the activity of a card. Currently, when I move cards between boards the activity is lost.

For audit purpose, we need to be able to track the history of a card. Even if the card was moved between boards..

I was hoping that when a card has activity on it. The the API (or maybe webhook) can take the details of the activity and put it into a database (Zoho Creator).

Is this possible and where would I find someone who can do this?

Thanks


Answers:
author: Iain Dooley
body: [@Angela Clancy](/t5/user/viewprofilepage/user-id/2632168) Hmm the activity on a card persists between boards, and you can query it all from the API endpoint for the card's actions.

The only way you can't see actions for a card is if it moves to or from a board you don't have access to (I'm pretty sure anyway).

If you're wanting to use webhooks, then you can also keep a running update of actions across all boards and then post into Zoho creator (so long as Zoho has an API).


Tags: api

webhook
When created a new trello card is there a way to immediately go to edit mode?
Asked by Brian Prentiss:

I would like to click return when I'm creating a new card and immediately be taken to the editing area where I can make note, add comments, etc. As of now I click a new card then have to go use the mouse to go backwards into the card.

Not a huge deal of course, but I try to use my keyboard and shortcuts as much as possible and this seems like it would be easy.


Answers:
author: Iain Dooley
body: [@Brian Prentiss](/t5/user/viewprofilepage/user-id/2631216) the only editing shortcut when looking at the back of a card is "t" to edit the title.

Note you can also edit the title from the front of the card with the "e" key, and open the back of a card when creating it with shift+enter

But no keyboard shortcut exists to focus the description or comments unfortunately

comments: author: Brian Prentiss
body: okay thanks Iain.


author: James Whitlock
body: The shift+enter to open card after creating it only works on scratch cards and does not work when creating from template. Is there a similar method for opening a card directly after creating from a template? I was looking for maybe something in the automations but I didn't see anything about opening a card.

It's not really that big of a deal but would be really nice and make things go faster when you have a few dozen cards to create.


author: p-rut
body: This is not an answer as much as it is a feature request directly related to [@Brian Prentiss](/t5/user/viewprofilepage/user-id/2631216) question. I'm not sure if there's a better place to put this. Please guide me if there is.

As a somewhat new Trello user coming from a corporate environment where we use similar tools, this is a really big deal to me. Not a deal-breaker, but it's quite annoying.

When adding a card, I would like the ability for the newly-created card to open in "edit mode" automatically, as 99% of the time there are details to be added right away.

This could be accomplished through a "radio button" or "select" setting for the board/user/list (wherever it would be most appropriate; I would choose User):

* Default action after I create a new card...
  * Edit Card
  * Create Another Card
  * Do Nothing

comments: author: charliefaraday
body: Strongly second this request.
Trello isn't working with Safari
Asked by Lisa Woodruff:

We have been using Trello with an older ipad for the last few weeks, having to go through the safari browser as the ipad is too old for the app. Today it won't show up in the browser window, we just get a blank screen. We've completely re-booted the ipad, even restoring original settings and can get other websites, just not the trello website. Thoughts?


Answers:
author: Iain Dooley
body: [@Lisa Woodruff](/t5/user/viewprofilepage/user-id/2630141) I think the only option is to email support@trello.com with version information for your browser and see if they're willing to try and support that version ... might be a bit old though :(
?????? ???????? ?? ????????? ????? ???????? ??? ? ???? ??? ?????????
Asked by ?????? ???????:

??? ???????? ?? ??????? ??? ???????? ???????


Answers:
author: Soumyadeep Mandal
body: Hi [@?????? ???????](/t5/user/viewprofilepage/user-id/2630045) ,

You follow this documentation to change the language

<https://help.trello.com/article/745-is-trello-available-in-other-languages>