youngmon/atlassian-qna huggingface dataset:
Create a Service for one project
Asked by Sonya Salda:

Hi Everyone,

in JSM you can create services

But if you create them they are available for alle projects.

How can I create them for just one project so they are not visible in all projects?

Best regards  
Sonya


Answers:
author: Ciara TN
body: Hi Sonya,

Welcome to Atlassian Community.   

Can you add some screenshots to highlight what you mean?   

If you mean a service as an asset object then you can restrict that to specific projects but if I get more information I can try help you.

Thank you

-Ciara

comments: author: Sonya Salda
body: Hi Ciara,

<br />

thank you! :)

I mean this services which you can find in the jsm projects under operations

![Bildschirmfoto 2024-06-26 um 16.45.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/331885i5249DC276A51FEAA/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-06-26 um 16.45.51.png")

I can not link a project. Not even if the field is shown.

Best regards

Sonya


Tags: cloud

jira-service-management

jira-service-management-cloud
Agent cannot see Assets in toolbar
Asked by Paul Ceronio:

Good morning,

Can anyone shed some light on this?

We use Jira Service Management Data Center on-premise.

Since Yesterday, one of our service desk Agents **cannot see the Assets-option** in his Toolbar, usually it's available here:

![image.png](/t5/image/serverpage/image-id/331802iA0FA88F7DA562D1D/image-size/large?v=v2&px=999 "image.png")

Our other agents can see the toolbar without any problem.

Any hints would be greatly appreciated.

Regards,

Paul


Answers:
author: Paul Ceronio
body: **Resolved**

The Agent had been reassigned to a different AD group, but the group had not been assigned to the Object Scheme Manager role in the config settings.

Regards, Paul


Tags: assets

data-center

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
How to use rest endpoints to change the options of a issue select options?
Asked by HAN RUI:

My requirement is to be able to send a request externally with some options in the body of the request, and then go and modify one of the select options corresponding to issue

**e.g**

request url: {jiraurl}/rest/scriptrunner/latest/custom/setSingleSelectOptions

body { "issueKey": "issueKey1", "options":\[ {"key": "key1","value":"value1"}, {"key": "key2","value":"value2"}, {"key": "key3","value":"value3"}, {"key": "key4","value":"value4"}, {"key": "key5","value":"value5"}, {"key": "key6","value":"value6"}, \] }

Change the list of options in the select options of a reset custom field on issue by making a request like this

Thanks


Answers:
author: Tansu Akdeniz
body: Hi [@HAN RUI](/t5/user/viewprofilepage/user-id/5529385)

Welcome to the community.

Do you want to change custom field select list options? I mean adding/removing options? Or do you want to set/clear value in issue?

comments: author: HAN RUI
body: I want to completely replace the options in the single select  
For example  
Original options: A,B,C  
Changed options: D,E,F


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
Asking about Filter board Jira
Asked by Arief Ramadhan Heldian:

Hi Jira Community want to ask,

**1. Is it possible for 2 custom filters in the board to run parallel for different fields?**

**2.** **Extract Jira ticket filter based on cascading field on requestor:
Is it possible to filter the ticket by parent field + child field, or just child field? i mean the meaning is child is the dropdown or option from cascading.**

**3.** **Capability for these to be grouped task in Board based on custom field?**

**4.** **Check how Maximum custom filters which can create on the board ?**

**Thank you**


Answers:
author: Ciara TN
body: Hi Arief,

Welcome to Atlassian community.

On Kanban boards you can have one main filter to base your board on and then use Quick Filters to drill down and see what you need to do.   

You can also add swimlanes to group tasks together that have a commonality.

There is currently a max of 30 filters on a board.   

Quick filters documentation - <https://support.atlassian.com/jira-software-cloud/docs/configure-quick-filters/>

<br />

Swimlane documentation - <https://support.atlassian.com/jira-software-cloud/docs/configure-swimlanes/>  

Vote for max filter number to be increased here: [JSWCLOUD-24260](https://jira.atlassian.com/browse/JSWCLOUD-24260)  

I hope I covered your questions.

-Ciara


Tags: cloud

jira-service-management

jira-service-management-cloud
Change Project Background
Asked by Reiko Uenaka:

Hi,

I tried to follow the process below to change Project background color though, I didn't find the "paint bucket.

I am the owner and I don't know why I don't have this icon?

Please advice.

Thank you

<https://support.atlassian.com/jira-work-management/docs/change-your-business-projects-background-color/>


Answers:
author: Trudy Claspill
body: Hello [@Reiko Uenaka](/t5/user/viewprofilepage/user-id/5529316)

Welcome to the Atlassian community.

Can you confirm the type of the project where you are trying to do this process? The process applies only to Jira Work Management (aka Business) projects.

Go to the View All Projects page under the Projects menu. Find your project on the list. What does it say next to your project in the Type column?

If it doesn't say Business, then the process you found can't be used.

comments: author: Reiko Uenaka
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for getting back quickly.

Actually the type of my project is "Company-managed software".

Does it mean we cannot change background of the Project..., right?

Are there any solutions to differenciate visually projects?

It's always the same visual and quite messy when we open multiple projects in separate tabs...

Thanks


author: Trudy Claspill
body: Hello [@Reiko Uenaka](/t5/user/viewprofilepage/user-id/5529316)

Correct, you cannot change the color background for a software project.

For software projects the project name and avatar will display in the upper left corner.

![Screenshot 2024-06-26 at 9.23.26?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331904iBD38B8F1AE2F08D5/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 9.23.26?AM.png")

You could change the avatar associated to a project to make it more distinctive. Changing the avatar is done through Project Settings / Details.


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-work-management
Microsoft Intune Importer for JSM Assets - Error code 405
Asked by michael_cottle:

We've connected successfully on both the Source and Destination tabs of the App config page but on the Import Run/Schedule we're getting the following error:

*** ** * ** ***

*"An error occurred while collecting the data from the source (Devices). (Error code 405). The import is canceled. Please check the logs and contact the Pio Support Team."*

*** ** * ** ***

What does this error message mean?

Has anybody else encountered this error?

What do we have to do to resolve it?

Thanks


Answers:
author: Fabian Lim
body: Hi [@michael_cottle](/t5/user/viewprofilepage/user-id/5529244)

I suggest you contact PIO Software directly. I have integrated with Intune with the PIO app and they provide excellent customer support.

Good luck.

Regards,

Fabian


Tags: addon-software.pio.intune.importer.jsm

atlassian-marketplace

cloud

jira-service-management

jira-service-management-cloud
JSM form rules for due date
Asked by ?? ??:

Is it possible to create a rule so that when a customer enters a due date in a form, they can only select a date that is 30 days after from the current date??


Answers:
author: Ciara TN
body: Hi,

Welcome to Atlassian Community.

To do this you can add a validator on the first transition in the workflow for that issue type:

Edit the workflow, click on the transition and choose Validators on the box that comes up.   

![Screenshot 2024-06-26 at 10.22.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/331812i25B0D08056EC0248/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 10.22.19.png")

Choose "Add validator" and select on "Date Compare" and then Add.

![Screenshot 2024-06-26 at 10.22.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/331811i91150C38E89604AF/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 10.22.41.png")

![Screenshot 2024-06-26 at 10.22.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/331810iAA0C2C876AE5D0AA/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 10.22.56.png")

Here you can choose the Due Date and Expression:

![Screenshot 2024-06-26 at 10.23.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/331809i03197AF0CBD00D14/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 10.23.10.png")

Add the validator and then publish your workflow.   

When someone tries to create a request too far in the future they will get an error:   

![Screenshot 2024-06-26 at 10.26.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/331813i1C04E80B75EA4A02/image-size/large?v=v2&px=999 "Screenshot 2024-06-26 at 10.26.12.png")  

Any more questions please let me know.

-Ciara

comments: author: ?? ??
body: Thank you for your answer!! It was so helpful!!


author: Ciara TN
body: No problem, glad we were able to resolve your question.

-Ciara


Tags: cloud

due-date

jira

jira-service-management

jira-service-management-cloud
Restrict viewing of ticket to requester and request participants
Asked by Tony Morrison:

I'm trying to restrict the ability to view and interact with tickets so that only the requester and request participants can see and interact with the ticket. (My agents should still have normal access, this is "customer side" or portal interaction.)

The default access allows anyone in the same organization to view all tickets from anyone in that organization.

This will allow us to keep tickets confidential from the customer side so only the requester and those that are added to the ticket as "request participants" can see and interact with the tickets.

After looking into similar requests, I started down the path of working up a custom security scheme but "request participants" is not an available role I can add to the scheme.  

Any help that can be provided would be greatly appreciated!


Answers:
author: Tony Morrison
body: By removing the "organization" from my users (I was auto populating it based on email address and removed that automation) I was able to effectively accomplish the same thing. Since there is no "organization" populated for the issue, only my agents, the requester, and anyone added to the "request participants" field can view the ticket(s).


author: Tim Jansmann
body: Hello [@Tony Morrison](/t5/user/viewprofilepage/user-id/745364)   
I have had success with using issue level or project level security to restrict the access. This document should get you moving on your way :)  
[Configure issue security schemes \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/)  
-Tim

comments: author: Tony Morrison
body: Thank you for your reply Tim!

That was the guide I followed to try and get this going but it does not address the issue of not being able to use the "request participants" field as it is not available in the drop-downs as you go through the process.

That being said, I did find a way to accomplish this without having to do a specific security scheme.

By removing the "organization" from my users (I was auto populating it based on email address and removed that automation) I was able to effectively accomplish the same thing. Since there is no "organization" populated for the issue, only my agents, the requester, and anyone added to the "request participants" field can view the ticket(s).


Tags: cloud

jira-service-management

jira-service-management-cloud
Removing the option to create a ticket from an empty queue
Asked by Wayne_Reilly:

Is it possible to remove the option to create a request from an empty queue? We only want people to create requests via the portal.

![New Request.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331749iD8C2AB911759EBB7/image-size/large?v=v2&px=999 "New Request.PNG")


Answers:
author: Mikael Sandberg
body: If you change the permission for browse project to look something like this then your customers will not be able to use the create button even if they have access to Jira.

![Screenshot 2024-06-25 at 2.40.54?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331752i1B197C9BDE9B3CA8/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 2.40.54?PM.png")

The draw back is that you will not be able to @ mention customers/users that are not either the reporter or a watcher/request participant on the request.

You cannot completely remove the create a request button, agents and admins would still see it since they need browse permissions in order to access the project.


Tags: cloud

jira-service-management

jira-service-management-cloud
Notification sent from automated rule not formatted correctly
Asked by Desislava Prodanova:

We have an automation rule that sends an email notification when a customer opens a ticket through sending an email. The email notification is configured to send as HTML. However, when received, the email body shows all the formatting information such as

{color:#666666}XXX XXX XXX{color}  
\<!\[if !supportLineBreakNewLine\]\>  
\<!\[endif\]\>

How can we configure the notification, so the text is shown as HTML and displays correctly?


Answers:
author: Rachel Wright
body: Hi [@Desislava Prodanova](/t5/user/viewprofilepage/user-id/5529064) is it possible that you have some rich text in your automation rule? The Jira Service Management customer notification messages are formatted with rich text, but the automation notification messages are formatted with HTML. I frequently mix this up. :)

Example {#toc-hId--354140184}
-----------------------------

For JSM **customer notification** messages accessed at *Project settings \> customer notifications,*use:

* {color:#666666}XXX XXX XXX{color}

For JSM **automation emails** accessed at Project settings \> automations, use:

* \<span style="color: #666666;"\>XXX XXX XXX\</span\>

If this isn't the problem, could you please provide us with a screenshot of what you're seeing?

Thanks and have a great day,

Rachel Wright  
Author, Jira Strategy Admin Workbook


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to schedule comments in Jira Work Management?
Asked by Kate Stewart:

[Reposting this](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Is-there-a-way-to-schedule-comments-in-Jira-Work-Management/qaq-p/2339726) as I have the same question

I have several jobs that would greatly benefit from the ability to schedule comments in advance.

* Scheduling asking update on tasks
* Avoiding sending messages during weekend or when there is no urgency

Our two primary other communication tool (Slack, Gmail) both have the ability to schedule comments for some time, however, I didn't find any way to do this in Jira Work Management.

Is it possible? If not, is it part of your roadmap?


Answers:
author: Pablo Gamblin _ServiceRocket_
body: Hi [@Kate Stewart](/t5/user/viewprofilepage/user-id/5476475)

You can set this up by using scheduling in Jira Automation. Here is a rough example of what it would look like:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331735iFC3E719702511A77/image-dimensions/472x250?v=v2 "image.png")

You can modify the trigger to schedule whenever you need to send the notification and even add JQL to the schedule for even more customization, but yes, automation would be the way to go. For more information on Jira Automation, you can take a look at the following link:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>

Hope this helps!

comments: author: Kate Stewart
body: thanks Pablo! How about the second bullet point. What if i had a comment that i wanted to schedule to send the next day as a certain time. This isn't a recurring message but a message to send during normal working hours?


author: Pablo Gamblin _ServiceRocket_
body: Sure! As mentioned, the screenshot shared is just an example of the Scheduled trigger in automation for Jira. This trigger contains several options that you will find useful to achieve your use case. See screenshot below:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332560iD98A3894E15D284D/image-dimensions/427x262?v=v2 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Collect Submission Data into Table
Asked by Kurtis:

Our purchasing team would like to create a purchase request form that allows the submitter to add multiple items to the request in a table.

For example:

* Questions 2-7 requires the user to enter information about a line item to purchase.
* Question 8 asks if they would like to add another item. If Yes, it loops them back to question 2.

Or

* Is there a way to include a dynamic table to the form that the user can keep adding rows to to add addtiional items to the purchase request?

This is the example image they provided for what they would like the form to create.

![Screenshot 2024-06-25 150620.png](https://community.atlassian.com/t5/image/serverpage/image-id/331723iBB2AC6131F10B4A9/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 150620.png")


Answers:
author: Benjamin
body: Hi [@Kurtis](/t5/user/viewprofilepage/user-id/5362411) ,

This is not out of the box configuration. You may need to search the marketplace that may extend this capability.

Currently, there is a ticket raise with Atlassian on this topic of having tables in JSM forms in the portal.

<https://jira.atlassian.com/browse/JSDCLOUD-9420>

comments: author: Kurtis
body: Technically you can have a table in a Form and the link you provided is closed with a solution.

I'm looking for table functionality.

Can you also see this post? [JSM Form looping through for repeat data entry (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management/JSM-Form-looping-through-for-repeat-data-entry/qaq-p/2716418)

This is similar to what I would like to do with the form but rather than Assets be the destination, the form itself or the ticket is the destination. Allow a user to log multiple submissions via the form or the request type.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to have a ticket created in another board to show up in my Jira board?
Asked by Youmna Alomari:

I adjusted the 'Platoon' project filters to have the tickets show up in their board from "Spectrum 1" but it's not working.. it is working when I added other projects to the Platoon filter but not the "Spectrum 1"...Can you advise on what I'm missing here.

Thank you!

![Snag_44b5d4c3.png](https://community.atlassian.com/t5/image/serverpage/image-id/331706iF4224E5B75282655/image-size/large?v=v2&px=999 "Snag_44b5d4c3.png")


Answers:
author: Tommaso Gionfriddo _Teklada_
body: Hi [@Youmna Alomari](/t5/user/viewprofilepage/user-id/5434290) ,

could you please provide the full JQL query? Without seeing it whole, I'm unable to confirm that it is not the issue.

comments: author: Youmna Alomari
body: Sure!

![Snag_451e1f5f.png](https://community.atlassian.com/t5/image/serverpage/image-id/331716i49937C9CBF4A360D/image-size/large?v=v2&px=999 "Snag_451e1f5f.png")


author: Tommaso Gionfriddo _Teklada_
body: Ok, so nothing looks to inherently wrong with your query.

The next thing to test is whether you get any results when you run the following query.

```
project = "Spectrum 1" and "Platoon Team[Checkboxes]" = Yes
```

If no issues are returned. Please double check that the issues in Spectrum 1 have the Platoon Team field available, and that the value on the relevant issues is "Yes"

If issues do show up, then could you please confirm that the issues in the Spectrum 1 project use the same statuses as the issues from the other projects? If not, then check the board's column configuration, and ensure that each of the statuses for the Spectrum 1 project's issues are mapped correctly to columns on the board.

Also a suggestion to simplify your overall JQL experience. If you ever want to search for one of a group of values, eg. project = X or project = Y etc., you can use the IN relation, instead of =. IN allows you to provide a list of values, which are then evaluated as if you had written field = val1 or field = val2. This works for most fields.  
The syntax of this is

```
fieldName IN (value1, value2, "Value 3")
```

So you could rewrite your query as

```
project IN (
  Align, 
  "Spectrum reach", 
  BCBSM, 
  Fender, 
  Genpact, 
  AddTheRestHere
)
AND
"Platoon Team[Checkboxes]" = Yes
ORDER BY Rank ASC
```


Tags: cloud

jira-service-management

jira-service-management-cloud
Update date based on the service request date
Asked by Eric Silva:

Eu tenho um campo personalizado de data que se chama "Data de Vencimento".

Se trata de um campo que eu irei adicionar na fila dos meus chamados, por?m, eu gostaria de fazer uma automa??o que preenchesse esse campo automaticamente seguindo essa linha de racioc?nio:

"SE" o dia da Solicita??o estiver entre Dia 03 e Dia 25, ent?o eu quero que ele pegue o ultimo dia do m?s da solicita??o e adicione mais dois dias e preencha o campo com essa data.

"SE-N?O" Quero que ele jogue o pagamento para daqui "Dia da solicita??o" + 30 Dias.

I have a custom date field called "Due Date".

This is a field that I will add to the queue of my requests, however, I would like to create an automation that fills this field automatically following this reasoning:

"IF" the request date is between the 3rd and the 25th of the month, then I want it to take the last day of the request month, add two more days, and fill the field with this date.

"ELSE" I want it to set the due date to "Request Date" + 30 Days.


Answers:
author: Tommaso Gionfriddo _Teklada_
body: Hi [@Eric Silva](/t5/user/viewprofilepage/user-id/5515008) , welcome to the community!

To achieve this, use the following structure

1. Trigger: Issue Created
2. Condition: If Else
   1. If {{issue.created.format("dd")}} is greater than 2 and {{issue.created.format("dd")}} is less than 26 (or 3 and 25 if your range is not inclusive)  
      1. Action: Edit issue  
         Due Date: {{now.endOfMonth.plusDays(2)}}
   2. Else:
      1. Action: Edit issue  
         Due Date: {{now.plusDays(30)}}

![Screenshot 2024-06-25 at 20.29.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/331713i1243963B7A40C453/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 20.29.21.png")

I haven't had a chance to test this, so please let me know if the smart values don't quite work and I'll review full.

I would recommend reviewing the [date smart value documentation](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-plus-unit---)


Tags: automation

jira-service-management