youngmon/atlassian-qna huggingface dataset:
Not able to see Request participant
Asked by Rita Saad YOUNES:

Hello,

I Have added the request participant to the project in jira work management but not able to see it in the screen, is there any thing that Ihave to do it to see it in the screen ?


Answers:
author: Manne Kj?rby - ProProces
body: Hi Rita.

I don't have a total overview of you project setup. But Request participants is a system field used in Jira Service Management, to share request with other portal users.

It's not possible to use it out side of Jira Service Management.

You could use the watcher field, then add Watchers to your notification scheme where you want them to receive notifications. (if not already added.)
How do you get the Pie Chart showing Parent and Child tasks status?
Asked by Danish Akhtar:

![Pie chart -Jira.JPG](/t5/image/serverpage/image-id/302332iC721EA9F82909C28/image-size/large?v=v2&px=999 "Pie chart -Jira.JPG")

The Pie chart above is showing only 25 Total tasks. But they do not include the child tasks(sub-tasks). This does not represent the actual progress of the project. How can I include the child-tasks also?


Answers:
author: Trudy Claspill
body: Hello [@Danish Akhtar](/t5/user/viewprofilepage/user-id/5216981)

Actually the counts do include subtasks.

However, the entire chart includes only the issues that display on the board, not all issues in the project. JWM will automatically hide issues that have been "done" for 14 days or longer, and those issues won't be included in the charts on the summary page.


Tags: cloud
Automation help for JWM Forms
Asked by AJ:

I need some insight into using automation on JWM forms. I have a mostly-private, team managed JWM project and I usually create my own issues the traditional way. But, I would like to be able to set specific automation rules when someone else submits a form that I share with them. I searched on the Atlassian community site for a while to tried to find some information about this but no luck. Is there any way I can create this kind of automation for team-managed projects, specifically for Forms?

An example of the automation logic i'm trying to create:

* Trigger when a new issue is created
  * if issue was created via form
    * then do X

Any help is appreciated, this is my first post here so let me know if this isn't the right place for this question.


Answers:
author: Trudy Claspill
body: Hello [@AJ](/t5/user/viewprofilepage/user-id/5408885)

Welcome to the Atlassian community.

According to an answer on [this post](https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-get-notified-to-a-form-submission/qaq-p/2017699), an issue created from a JWM form gets a label "business-form" added to it. I confirmed that is still true. You can check for that value in the Labels field to determine the issue was created by a JWM form.

comments: author: AJ
body: This is exactly what I needed. Thank you!
Explain the function of the 'Scheduled' smart value automation trigger related to email frequency
Asked by Dave Buitenhek:

For one Project, we want to configure some automations to send email reminders to assignees. Here is the cadence we're seeking for a particular issue:

* Send one email when the issue is due 30 days from now
* Send one email when the issue is due 14 days from now
* Send one email when the issue is due tomorrow
* Send emails every two days when the issue is overdue

I want to confirm that if we configure these automations, which appear to be possible from the template library, that only ONE email goes out for each bullet above, ideally with all issues that meet the requirements. To clarify, these are recurring issues due once per year, so in most cases there will only be one issue due at a time ... though there are some due near each other.

What we don't want is for someone to get a daily email - that's where I'm getting hung up with the 'Scheduled' smart value automation trigger. Here are the settings for the 14 days / two weeks automation, as one example:

**When: Scheduled**   
\> Every day at 9:00 AM (Pacific Time)

**Then: Create variable**   
\> Variable name: numberOfDaysBeforeDueInclusion  
\> Smart value: 14

**And: Lookup issues**   
\> JQL: duedate \<= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee != empty

**\[Branch\] For each: Smart value**   
\> Smart value: {{lookupIssues.assignee.distinct}}  
\> Variable name: distinctAssignee

**Then: Lookup issues**   
\> JQL: duedate \<= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee = {{distinctAssignee}}

**And: Send email**   
\> To {{distinctAssignee.emailAddress}}  
\> Subject and Body are unspecific to the request

Thanks in advance!


Answers:
author: John Funk
body: Hi Dave,

You will need to use = and not \<= to have it only send one time. Otherwise it will keep sending everyday once it hits that date.

comments: author: Dave Buitenhek
body: Thank you for the response, John! I've updated the automation settings.


author: Dave Buitenhek
body: This is working as you stated - thanks so much, [@John Funk](/t5/user/viewprofilepage/user-id/7148)


Tags: automation
You don't have access to 4next.atlassian.net
Asked by Tiago de Souza mOraes:

Hello!!

"You don't have access to 4next.atlassian.net".

"Parece que o administrador marcou sua conta tiagomoraes@petrobras.com.br como inativa. Entre em contato com o administrador para solucionar o problema."

"It appears that the administrator has marked your tiagomoraes@petrobras.com.br account as inactive. Contact your administrator to resolve the issue."

Why this error?

Who is the admin?

My project: <https://4next.atlassian.net/jira/core/projects/RHRS/summary>


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

We can not tell you who the admin might be, we have less access to your systems than you do! You will need to ask the people who asked you to use the system, gave you the account, or other people you are working with on it.


Tags: cloud

jira-work-management-cloud
JIRA WM - Programme / Portfolio capability (Track multiple projects)
Asked by Aman Kanji:

Morning

I am managing a Tech Optimisation programme consisting of multiple projects.

Can I generate a programme (project) within JIRA WM to plan these projects?

I need:

- A programme with multiple projects

- Overall programme dashboard tracking Milestones, Completion etc

- Project Dashboards tracking tasks, Completion, Dependencies etc

If this is only possible with Plugins, then then can you advise of alternate options.

i.e. Individual projects with an overall project mapping key milestones per project


Answers:
author: John Funk
body: Hi Aman - Welcome to the Atlassian Community!

You would need a Premium Jira subscription, but with that you can create an Advanced Roadmap (known as a Plan) that should accomplish what you want it to do. You can do a free trial of Premium if you don't have it already and test it out.


author: Maria
body: Hi [@Aman Kanji](/t5/user/viewprofilepage/user-id/5411186)   

It's Mary from [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud):)

I can thinks only about using the plugins.

In [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud) it's possible to visualize multiple projects on different timeline views (grouped by team members, projects and epics). Milestones are also available. Competition works when linked to Versions.

Let me know if I can assist further.

![Project Portfolio](https://files.planyway.com/assets/3.0.554/img/jira/cases/project-portfolio.png)


Tags: cloud

jira-work-management-cloud
New Jira app update
Asked by Santino Lucca Castrataro:

Hi! Look, I?ve just discovered a new version of the Jira Cloud App for iOS. This update let me see the issue's section (The ones you configure in the screen configuration, where you can put field in different sections of the same issue) in the way it is shown in the picture below.

![WhatsApp Image 2024-01-21 at 22.50.00.jpeg](/t5/image/serverpage/image-id/301641i1FFEC67B056D7F05/image-size/large?v=v2&px=999 "WhatsApp Image 2024-01-21 at 22.50.00.jpeg")

I also realized that this hasn't been released yet in the Android version of the Jira Cloud App.

Does someone know when will the update be released for Android? I?m really looking forward to use it for a client.

Thanks!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Santino Lucca Castrataro](/t5/user/viewprofilepage/user-id/5384791) ,

the latest version has been released yesterday 04/Apr ([https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core\&hl=en_AU\&pli=1](https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&hl=en_AU&pli=1)).

Fabio


Tags: app

cloud

jira-cloud

jira-work-management-cloud
Everyone in the organization has no access to Jira
Asked by Douglas Boechat de Souza:

Since January 17th, everyone in the <https://it-interno.atlassian.net/> organization has been without access, including the administrators themselves. The main project screen shows error 1NXO611.


Answers:
author: Trudy Claspill
body: Hello [@Douglas Boechat de Souza](/t5/user/viewprofilepage/user-id/5410000)

Welcome to the Atlassian community.

The code in the error message is a flag inserted into the log files to help find messages that were added at the time the error occurred. The code is not for a specific type of error.

In this case your Jira Administrators will need to cotact Atlassian support directly to get assistance at

<https://support.atlassian.com/contact/#/>

comments: author: Douglas Boechat de Souza
body: Hi Trudy!  
I tried everything to contact support. The most that this link you gave me will show is the documentation or check the questions here on the forum. I really need to talk to someone, because all access, including administrators, doesn't work.


author: Trudy Claspill
body: Hello,

Are your Organization Administrators able to access <https://admin.atlassian.com> and find your Organization and the Billing information for your products? If so, can you tell us if you are using a Free or Paid subscription, and what it says there about the state of your subscription

Only a Jira Administrator (or Organization Admin) will be able to create a support case.

If you are using a Free subscription then you don't technically have access to Atlassian support, but you can still go to that page and select the Pricing, Billing option and get redirected to another page where you can raise an issue.


author: Nilay Patel
body: .
Where can I change the work items tied to each objective tier?
Asked by rateodoros:

I'm pretty sure I've found a page to configure the work items tied to each objective tier.

By default Team and Program objectives are tied to features, but I think I saw a page where toggles can be changed to set different work items to each tier.

I'm not being able to find that configuration again though.

Am I hallucinating or there really is that configuration? And where is it?


Answers:
author: Mark Cruth
body: Hi [@rateodoros](/t5/user/viewprofilepage/user-id/2604905) ! Great question! The mapping is tied to a portfolio, so to change the mapping, go to...

1. Administration
2. Portfolios
3. Select the Portfolio you want to change the mapping for
4. Click on "Objectives Mapping" in the far right column

This will open up the following modal where you can update the mappings. Hope this helps!

![Screen Shot 2021-11-29 at 9.12.06 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/171250i471BF8A67C34377D/image-size/large?v=v2&px=999 "Screen Shot 2021-11-29 at 9.12.06 AM.png")

comments: author: rateodoros
body: Thanks [@Mark Cruth](/t5/user/viewprofilepage/user-id/3648064) Thought I was going crazy!


Tags: objective
How to get Target Sync iteration in Jira ALIGN similar to actual Jira OEFA sprint
Asked by getjan_lammers:

This takes place in Jira Align Team Room and i have selected a sprint / iteration that we work on now.

When in Jira Align updating my goals for the first iteration of the PI i was asked to update to a ' Target Sync Iteration' but i can not find anything similar to the sprint we defined in Jira.

Where can i find these target sync iteration? and even create one.....


Answers:
author: Peter Jessen
body: Hi [@getjan_lammers](/t5/user/viewprofilepage/user-id/4648661) ,

The Target Sync Iteration is the idealized sprints for the PI. If your Jira - Jira Align integration is set up properly, then your team sprints in Jira will sync with the Target Sync Iteration in Align.

You are looking for the Target Sync Iteration that has the same date range as the related sprint in Jira.

One note: The sprint goals you enter in Align will not sync with Jira. The Atlassian-built Jira API does not yet support syncing of sprint goals between Jira and Align. Given that most teams operate in Jira with the Scrum Master and Product Owner in Jira and Align, the Team Goals functionality in Align is generally not used by teams, while the PI Objectives and Team Objectives provide robust functionality.

Here are the articles related to PI and Team Objectives, as well as the Program Predictability Measure:

* [10X: Progress by Objective -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/115004944748-10X-Progress-by-Objective)
* [10X: Program Predictability -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/115004689448-10X-Program-Predictability)

Here is the related help article for Team Goals - [10X: Team Goals -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/115003268287-10X-Team-Goals).

Regards,  
Peter

comments: author: getjan_lammers
body: this super stuff to work with on Friday. Thanks


author: Peter Jessen
body: You are very welcome. Enjoy!


author: getjan_lammers
body: And i like @fun_man_andy and @friendlygiant to benefit from this, which is the reason to tag them here, but apparently they are not recognized. How come?


Tags: jira
"Why?" field is not editable in Jira Align. What could be the reason; pls. suggest.
Asked by Vinay Sharma:

We have Jira Align and Jira Data Center integrated.

We have created "Why? Details *(Text Field \[multi-line\])*" custom field in Jira and mapped it via Jira Setting\>Jira Setup.

I observe that "Why?" field is not editable in Jira Align. What could be the reason; pls. suggest.


Answers:
author: Sam Tsubota
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) The values displayed when you view the Why? (By clicking the Why button) are populated from fields in different work items (Ex. Benefits, WSJF for Features). When you populate those fields you will see them displayed under Why?

comments: author: Vinay Sharma
body: Thanks [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) I did include the benefits under "description" but "Why?" displays only the name of the feature and bullet point with the below description

No value currently linked to this feature (jira epic).

Could you pls. clarify and elaborate how to fix it. Presently not using WSJF


author: Rich Sparks
body: You can see more about how the information in the Why? Panel is built out here:

<https://help.jiraalign.com/hc/en-us/articles/115000799213-10X-The-Why-Button>

It is based on information you enter in whole hierarchy of the work item. There are elements from story, feature, capability, epic, theme, and the Why? Panel shows any of the information that is entered.

If you're looking at a Feature, and haven't connected it to a parent Epic, there will be less information than if the Feature is connected to an Epic which is connected to a Theme.


Tags: jira-data-center
Is there a way to show a EPIC burndown across multiple PI's and filter down to a product level?
Asked by Oliveira_ Dano:

Currently when I look at reports for burndowns, I am only able to see them per PI. I would like to see the view of this Epic that spans across multiple PI's so can see if when the epic will be delivered.

Is there a way to show an EPIC burndown across multiple PI's and filter down to a product level?


Answers:
author: Peter Jessen
body: Hi [@Oliveira_ Dano](/t5/user/viewprofilepage/user-id/4646901) ,

You have several options to visualize what you are looking for.

* I assume you are interested in the portfolio epic vs the Jira epic, which is a feature in Align. features (Jira epics) cannot span multiple quarters in Align, while the portfolio epic can span multiple PIs and multiple programs/trains/teams-of-teams.
  * This point may appear obvious, yet it is one of the most common mindset shifts needed when integrating Jira with Jira Align because Jira epics have no time dimension and often are open for a year or longer prior to integrating with Jira Align.

One of my favorites is the Epic Planning Report, which is found in the blue menu on the right side of the details tab of the epic.

* Here is the related help article - [10X: View the Epic Planning Report -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/115000123994-10X-View-the-Epic-Planning-Report)

Another option is to use the Strategy View of the Work Tree filtered on a specific epic.

* Here is the related help article - [10X: Work Tree (Strategy View) -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/115004866127)

You can also use the drill-down view by epics of the PI Progress report if you add all of the PIs/quarters to your top filter.

One of the major issues/challenges of what you are wanting to see is that Align is looking at story points attached to stories on the features tied to the epic.

* If all of the stories aren't defined with points for all features for the epic, then you aren't going to get meaningful views.
* And if you do plan out all stories with points for all features tied to the epic over the epic's lifetime, then you aren't operating in an agile manner, imho.

Another approach is to plan out all of the features on the epic across however many PIs the epic takes to complete. Add estimates on the features (I recommend estimating in pure story points vs weeks) and use the forecast functionality to ensure the trains and teams have the available capacity to complete the epic in the timeframe desired.

There are a few other options, but each would require more context.

Regards,  
Peter
API to get license count information in Jira align
Asked by Mohamed Musheer:

What is the API in Jira align for getting license and usage count ?

eg: As like similar API in jira "api/2/applicationrole"


Answers:
author: Rodrigo Cortez
body: There's an open enhancement request on that matter:

* [iZone 1356 "Display the license slots currently in use/consumed per type"](https://internal.jiraalign.com/iZone?iZoneID=1356)

Feel free to join [Jira Align Ideation Portal](https://help.jiraalign.com/hc/en-us/articles/360013149354-Jira-Align-Ideation-Portal-Now-Open-for-Enhancement-Requests) and up vote for it.


author: Rich Sparks
body: Unfortunately, there is not currently an API endpoint for getting license usage.

Depending on what you are trying to do, there are a couple options. You can export the User Records (Administration \| People \| More Actions \| Export) and from there you can see how many people there are in each role. You can also see when each person last logged into the system. So if there are people who have licenses and have never logged in, you can deactivate their account. Same for people who are no longer at your company.

Alternatively, if you have Enterprise Insights, you can look at the user information there and do similar queries.

A third option might be to use the Users API and get a list of users; that includes the Role ID, which you could then map in the same way as above with the export file.
If an ART requires different start and end dates for a PI, would it require to create new portfolio?
Asked by Vinay Sharma:

If an ART requires different start and end dates for a PI (in comparison to other ARTs in the portfolio), would it require to create new portfolio to accommodate it: pls. suggest


Answers:
author: Rich Sparks
body: ARTs can have different start and end dates within the same portfolio. There's no need to create a new portfolio to accommodate that one ART.

The only thing you'll need to make sure people are aware of is when they want to look at views for the entire Portfolio (for example, looking at the Roadmap view), they'll need to include the PIs for all the different ARTs within the Portfolio. So if your Portfolio has two separate PI schedules, you'll want to make sure you include the two different PIs in the Tier 1 filter.

comments: author: Vinay Sharma
body: Thanks! [@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667)


Tags: cloud
API to get license count usage details
Asked by Mohamed Musheer:

What is the way to get license count and usage details other then dashboard  
API or EI DB ?

Please provide solution


Answers:
author: Philipp Barry
body: Hi Mohamed,  

We suggest license monitoring via user export as another option. Filter for users with Atlassian or Partner email addresses and for integrated users (via the role integrated users use) and you will get the full user count.  

Is this helpful?  

Best regards  

Philipp

comments: author: Mohamed Musheer
body: [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983) Thank you for your quick response!

What is the API in align for getting license and usage count ?

eg: As like similar API in jira "api/2/applicationrole"


author: Rodrigo Cortez
body: [@Mohamed Musheer](/t5/user/viewprofilepage/user-id/4326045) unfortunately license count/usage details are not currently exposed via API.

However, there's an open enhancement request on that matter:

* [iZone 1356 "Display the license slots currently in use/consumed per type"](https://internal.jiraalign.com/iZone?iZoneID=1356)

Feel free to join [Jira Align Ideation Portal](https://help.jiraalign.com/hc/en-us/articles/360013149354-Jira-Align-Ideation-Portal-Now-Open-for-Enhancement-Requests) and up vote for it and add your own comments. You might want to share your specific use-case directly with the Product Management team.
Can I convert Jira Align 'Epic' to 'Feature' ?
Asked by sachin gangam:

Hello All,  

Is it possible to convert a Jira Align 'Epic' to 'Feature' ?  

Thanks,  
Sachin.


Answers:
author: Allan Maxwell
body: I don't think it is possible. You could export the Epic and then import it as a Feature after you make a few edits.

comments: author: sachin gangam
body: Thanks for your prompt response [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) . Any plans on bringing move functionality to jira align? LIke the one we have in JIra?


author: Allan Maxwell
body: Not that I am aware of. You can make a product suggestion on the Community page though.
Under Administration>Jira Setting; how "Release (Text Read only) field works?
Asked by Vinay Sharma:

Under Administration\>Jira Setting, need to know how these fields work:

1. Release *(Read-only Text field)*

2. Business Owner (where it gets reflected in Jira Align)

3. Work Code (Features only) (how does it work)

4. Default User

5. Delete Item Status

6. Allow Jira to Overwrite Data


Answers:
author: Allan Maxwell
body: Vinay,

Each of those fields as some great documentation that you can access by hitting the help button in the lower right corner of the page. It is also possible to get to even more documentation from there.

The "Release (read-only)" field is often renamed to Program Increment, so I have included a screenshot of the help text from Jira Align.

![Screen Shot 2021-11-15 at 9.09.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/169385i5CFF5D21EFCA4758/image-size/large?v=v2&px=999 "Screen Shot 2021-11-15 at 9.09.44 AM.png")


Tags: cloud