youngmon/atlassian-qna huggingface dataset:
Use a Conditional Statement When Configuring an LDAP Directory in Crowd?
Asked by Adam Myatt:

In Crowd 2.3 or newer, I have a Directory configured using LDAP (Sun Directory Server Enterprise Edition). On the COnfiguration tab, the field first name, last name etc get LDAP attribute like 'givenName' ,'sn', etc.

Is it poossible to use a conditional statement somehow in these field tyo pull in one field and if it is blank use another?

For example :

In our LDAP we have givenName (representing first name) and otherName (representing the shorter variant of a preferred name - i.e. Bob instead of Robert).

Is it possible to use a conditional to specify to use otherName unless it is blank then user givenName?


Answers:
author: JustinK
body: Yes, Crowd uses a ContextMapper to map a directory context object to a Crowd domain object (Group or User). These context mappers are really just a simple map, that looks for a given key in the directory context, and if present sets the value of the key on the object.

The keys are the values you enter into the directory configuration screen, so really, you would need to provide some custom behaviour on the context mapper to allow for a conditional lookup to be performed.

comments: author: Adam Myatt
body: So this would be accomplished through custom coding or extending existing code in Crowd? There is no way out of the box without having to code something?


author: JustinK
body: Sorry for the slow reply. Yes, the only option at the moment is to extend the Crowd source, there is no 'out of the box' solution to this issue at present, unless there is a way in your LDAP server to provide this type of functionality (which I don't think there is)


author: Radu Dumitriu
body: I don't think so.

comments: author: Adam Myatt
body: So this would be accomplished through custom coding or extending existing code in Crowd? There is no way out of the box without having to code something?


Tags: directory

ldap
Setting up LDAP in Crowd but "User Group Attribute" required - our LDAP schema doesn't seem to have memberOf attribute
Asked by Lars Nordin:

Setting up LDAP in Crowd for authentication only but "User Group Attribute" is required by setup screen. Our LDAP schema doesn't seem to have memberOf attribute and we wouldn't be using it anyway.

Is there anyway to work around this?


Answers:
author: Septa Cahyadiputra
body: Hi Lars,

Could you please try to use "dummyValue" into your "User Group Attribute" field and ensure that "Group Members Attribute" is valid.

This would force Crowd to use the membership mapped by the groups instead of LDAP users. Please try the above suggestion and let us know how it goes.

Cheers,

Septa Cahyadiputra
Crowd should not be case-sensitive for ldap request
Asked by Aur?lien Tertre:

Our ldap contains data that are not case sensitive (see uniquemember.jpg), since ldaps are not case sensitive, all our ldap request work fine.

The directory configuration in crowd is case sensitive (see crowd-Directory-conf.jpg), we don't obtain the same result if we use lower case or upper case.

It uses to work fine en crowd 1.6.

![](../../upfiles/uniquemember.jpg) ![](../../upfiles/crowd-Directory-conf.jpg)

It affects crowd versions : 2.2, 2.3, 2.4


Answers:
author: JustinK
body: Hi Aur?lien,

The answer is in the error message. Your directory configuration has Roles configured, and it is pointing to the same DN as another entity (Users or Groups). Crowd cannot perform in this manner, so I would suggest that you disable Roles, especially if:

1. You are not using them

2. Crowd is trying to deprecate these and they will be dropped in a future release.

Please note, that is is not a case-sensitivity issue, Crowd is case-insensitive, Crowd was actually a lot more case-sensititve in versions before 2.0!

Cheers,

Justin

comments: author: Bruno Vincent
body: Hi Justin,

The group membership issue that Aur?lien is facing has nothing to do with roles. It is actually a known bug by Atlassian that will be fixed in Crowd 2.4.1.

<https://jira.atlassian.com/browse/CWD-2704>

Looks like some part of Crowd are still case sensitive ;-)

Cheers,

Bruno


Tags: cloud

ldap
Is it possible to sync Crowd and JIRA/Confluence automatically when a new user is created?
Asked by Daisuke Niwa:

Hello there,

When you create an account on Crowd and add that account to jira-users and confluence-users group, you cannot log in to JIRA/Confluence immediately, because that account needs to be synced up with JIRA/Confluence which by default is once in every 30 minutes.

You can manually sync directory information of JIRA/Confluence and Crowd, but it's a pain you have to do that every time you add an user.

Is there any way to sync JIRA/Confluence and Crowd whenever you add a new account?

Appreciate your input.

Regards,

Daisuke Niwa


Answers:
author: Daisuke Niwa
body: After browsing [jira.atlassian.com](http://jira.atlassian.com) I found out this is not possible.

Following improments were suggested but not implemented.

<https://jira.atlassian.com/browse/JRA-26882>  
<https://jira.atlassian.com/browse/CWD-2759>
Alertmanager Receiver for JSM Ops
Asked by vkarpenko:

Hi folks,

We are slowly starting to looking into migration from OpsGenie to JSM Ops as described here:

<https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/>

One question that came up shortly after we started looking into this migration was around Prometheus Alertmanager receiver. OpsGenie has a dedicated receiver:

opsgenie_configs:  
- send_resolved: true  
api_key: \<secret\>  
description: "This is only a test description"  
message: "This is only a test message"  
details:  
environment: DEV  
source: local.dev  
responders:  
- type: team  
name: SRE  
priority: P3  
How would receiver look like for JSM Ops? I don't see JSM specific receiver and I am wondering if it will remain OpsGenie config receiver, webhook, or would it be something else?  
Thank you!


Answers:
author: Tore Tangen
body: Hi,

I manged to get it working with the opsgenie reciever, but changed the api_url to:

'<https://api.atlassian.com/jsm/ops/integration/>'  
You also have to check that yoe have the api_key from the integration you have made for prometheuse alertmanager.  
Have not tested it a lot, but it created the alert, and closed it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can I set up different customer satisfaction surveys by queue?
Asked by Meghan Widdowson:

We have one Jira project only, which has an automated customer satisfaction survey set up for whenever a ticket is closed.

I want to set up a different survey for specific queues under that one project, is this possible?


Answers:
author: Yousuf Raza
body: You need to use third-party survey tools that integrates with Jira to handle multiple surveys. Then, set up automation rules, like adding custom fields or labels to differentiate the queues you are referring to and set up conditions that trigger different surveys based on the queue condition. This approach ensures that each queue can have its own customized survey.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Chat - Teams Integration
Asked by Chris Lott:

Will the Teams feature referenced here:

<https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/>

Be impacted by the O365 connectors changes? Or is it built using the new workflows?


Answers:
author: Britta Neugebauer _yasoon_
body: Hi there,

*(I am cross posting this suggestion, as there are quite a few users struggling with the deprecation of Office 365 connectors)*

I work at yasoon, an Atlassian Marketplace Platinum Partner. Our focus is to provide applications that deeply integrate Jira and Microsoft 365. So this topic is part of our everyday life and that's why I felt called to share this video with you:

[?? Jira automation: How to deal with the retirement of Office 365 connectors within Microsoft Teams (youtube.com)](https://www.youtube.com/watch?v=2PDvEC9bnQ4)

In the video we're showing you how to set up basic and advanced automations with Microsoft and Jira. Hope it helps.

[Jira automation: How to deal with the retirement o... - Atlassian Community](https://community.atlassian.com/t5/Jira-articles/Jira-automation-How-to-deal-with-the-retirement-of-Office-365/ba-p/2753061)

Also, you can have a look at this to see how we'd recommend working with JSM and Microsoft in general: [Microsoft 365 for Jira -- ITSM use case - yasoon](https://yasoon.com/microsoft-365-for-jira-itsm-use-case/)

Happy Tuesday!


author: Pramodh M
body: Once you have integrated the Teams Chat feature, any changes to the connector would be intimated if it impacts the integration.

Permissions required are documented here - <https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/#Permissions-required-by-Atlassian-ChatOps>

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira forms and how to embed them into an existing website
Asked by Daniel Schacher:

Hi all,

Im in the process of redesigning our customer feedback management system. I want to use Jira forms and Jira service management as part of the process.

Once creating a Jira form, am I able to share that link to any customers? or alternatively embed that link onto a website for customers to navigate to? and once they fill it out, for it to create a new issue with some answers linking to issue fields.

Any help is appreciated, thank you!


Answers:
author: Yousuf Raza
body: Hi there,   

You can use Jira service management to create the forms that you'd like to share with clients or embed it on your website. You can go to the project and visit customer portal settings, from here you can create a new request type. Customize the fields to call the info you need and share the form URL and use the same URL to embed the form on your website using an iFrame.   

comments: author: Daniel Schacher
body: Thanks mate, so customers could get a link the Jira portal and then various forms could be seen there?


author: Yousuf Raza
body: You're welcome. Yes, when customers visit the Jira Service Management portal link, they can access various forms available in the portal.


author: Mikael Sandberg
body: Hi [@Daniel Schacher](/t5/user/viewprofilepage/user-id/5544506),

Welcome to Atlassian Community!

It depends, the generic link that you can get for the form requires that the user submitting it have access to your instance, so you would not be able to share it with anyone. The only link you can share with everyone, depending on how you have configured your customer access, would be to the request type that the form is associated with.

comments: author: Daniel Schacher
body: Hey mate, thanks for the answer!

How do I go about configuring the request type for customer access?


author: Mikael Sandberg
body: Under Settings \> Products \> Customer access you can enable external customers and if you want allow them to log requests without logging in. Then in the project just make sure it is open and customers will then be able to submit any request types you have set up in the project under Project settings \> Request types. Note that only request types that have been added to a portal group will be visible on the portal.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to populate custom field value of location into Agent View information
Asked by Robert Torres:

Hello everyone,

I have a question about how to try and best execute a suggestion that came to our team. We are wanting to get the location of an employee, it's an attribute field of the employee in assets in our Entra ID connection. How best could we try and automate this bit of info to get from the user submitting the ticket into the details. (It appears as Office Location in the Entra Asset) but want it to populate in the "Location" field details.

thank you!


Answers:
author: Mikael Sandberg
body: One way of doing this is to set the location as a user profile property, you could then use a smart value like this to set the location:

{{issue.assignee.properties.metadata.location}}

I have a workflow that sets the location, country code and Slack member Id when the user is first created (this happens when Okta creates the user and this trigger the workflow in tray.io and also creates a ticket in our HR project).

Another option would be to use REST API and get the location from Entra when the request is assigned.


Tags: cloud

jira-service-management

jira-service-management-cloud
Legacy automation rules no longer available
Asked by Karishma:

I had defined some rules that changed the status from Pending Support to Pending Customer based on whether a customer commented or support.

Even though we went live Dec2020, I cannot these rules anywhere.

<https://support.atlassian.com/jira-service-management-cloud/docs/what-is-legacy-automation/>

A customer just reported when he comments Pending support is no longer shown in status. Where did the rules disappear that I created?


Answers:
author: Nadhila Savira
body: Hi Karishma,

To find Legacy Automation, you can go to **Project Settings \> Automation \> Legacy Automation** (on the left sidebar). If you still can't find it, could you add a screenshot of what you see on this page?


Tags: cloud

jira-service-management

jira-service-management-cloud
AI Agent Vs Atlassian Intelligence Responses
Asked by Gary Spross:

We are looking for a method to allow our users to ask questions within a Slack channel and have them answered via AI. The Assist app appears to provide that ability via an AI agent connected to the associated JSM project. The issue I'm running into is that I would like to see the AI agent provide responses more closely matching the response you would receive if you performed an AI search in Confluence.

Is there any way to configure the format of the responses generated via the AI agent?

We want to include all Confluence Spaces in the JSM project knowledge base and have this Slack channel be utilized for Confluence searches. It will help us by collecting the search data, but also it will allow our users to continue working out of the most common tool they utilize: Slack.

I'm also curious why the responses would be different to begin with (if the AI agent is providing answers via Atlassian Intelligence as it states).


Answers:
author: Gary Spross
body: I received the following response from Atlassian support:

*"LLMs can still generate different output from the same sources. Confluence AI Answers is probably using a different prompt than VA AI Answers and this alone can generate significantly different answers. The scope of the available pages is also very different between two features and even though it only refers to a few pages it still takes several others into account. That too can lead to different answers."*

Also, the responses from virtual agent AI are limited to Confluence Pages. This means data contained within Blogs, Whiteboards, Databases, Calendars, etc. aren't searchable. I requested that a suggested improvement ticket be created for this feature. You can vote for it here: <https://jira.atlassian.com/browse/JSDCLOUD-14607>.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Service project not showing up as a project on Jira (automation)
Asked by Tanvee Narayani:

Hi Team,

I am trying to automate issues to a ticket from Jira to Jsm and cant find my JSM service project listed as one of the projects on Jira while trying to automate. Please help me out with this.

Also, if you know any other way of doing this automation do let me know as well.

Best,

Tanvee


Answers:
author: Dan Breyen
body: Hi [@Tanvee Narayani](/t5/user/viewprofilepage/user-id/5544307) welcome to the community. Are you by chance currently looking at the project settings for another project? I know I was looking for one project in Automation and couldn't find it. Turned out I was looking at the settings for a completely different project.

The other thing that might be in question, was do you have the same rights on all the projects in question?

Hope that helps.


Tags: cloud

jira

jira-service-management

jira-service-management-cloud
Disable Virtual Agent to support members
Asked by Lucas Navarro:

Hello, Atlassian Community. I hope everything is going well.

I have a question regarding the Virtual Agent for JIRA.

I'm working on it, and almost everything is done, but I was wondering if it is possible to disable the bot when a specific user is writing.

Sometimes, the support team sends essential messages to the channel and wants to know if it's possible for the bot not to answer when someone from the team sends a message.

Thank you!


Answers:
author: Mikael Sandberg
body: No, you cannot disable the Virtual Agent for specific people, but if you need to add a message to the channel without creating a request or involve the VA you can use the :mega: emoji

comments: author: Lucas Navarro
body: Hey Mikael, thanks for the quick answer. I've tested the :mega: emoji and it works.

Thank you!

Appreciate your help


author: Lucas Navarro
body: Regarding this, is it possible to change the emoji?


Tags: cloud

jira-service-management

jira-service-management-cloud
View in Jira List
Asked by Michal Sharaby:

Hello,  
Once I filter my list view the option of aggregation (Epic and under it its stories) disappear as pic attached. I will appreciate your prompt response  

![1111.png](https://community.atlassian.com/t5/image/serverpage/image-id/335696iF9FCA35F653F2098/image-size/large?v=v2&px=999 "1111.png")


Answers:
author: Tessa Tuteleers
body: Hi [@Michal Sharaby](/t5/user/viewprofilepage/user-id/5543154) ,

welcome to the community!

As you identified, when filtering, the nesting of issues no longer works,   
This is a know issue. If you are interested, please watch and vote for [this suggestion](https://jira.atlassian.com/browse/JWMCLOUD-140), describing the behaviour.

In the meantime, there is not much we can do to fix this ourselves.   
As described in the suggestion, depending on what you are filtering on, you could try the grouping functionality instead and only look at the groups you might be interested in.

- Tessa


author: Joseph Chung Yin
body: [@Michal Sharaby](/t5/user/viewprofilepage/user-id/5543154) -

Welcome for the community. I agreed with [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152) response. I would highly recommended that you add yourself as an watcher, so you can receive the latest updates on the request.

Best, Joseph Chung Yin

comments: author: Michal Sharaby
body: Thanks [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)   
Is there a fix expected?  
By the way, a few days ago at least the stories were right under the Epic in the list, and it disappeared. Is there any way I can get it back to this state at least?


author: Joseph Chung Yin
body: [@Michal Sharaby](/t5/user/viewprofilepage/user-id/5543154) -

Regarding to the fix, it is in Atlassian's hand. Are you saying that the stories were displayed under the Epic before you applied the filter? If so, the only option right now is to utilize the workaround solution of using grouping and not filtering until Atlassian addresses the issue.

Sorry.

Best, Joseph


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud

jira-software

jira-work-management-cloud
Out Of Office Apps
Asked by Mason Bly:

Hi Everyone.  
I'm looking for an app that allows agents to be notified when someone that is pinged in a ticket is Out Of Office. Do any of you know of an app that has this feature? I've seen ones that notify when agents are OOO but this would be fore anyone that is pinged... reporters, customer users, licensed agent users.... anyone.   
Thanks in advance.  
Mason


Answers:
author: Mark Higgins
body: Hi [@Mason Bly](/t5/user/viewprofilepage/user-id/5192746)

Welcome to the community.

Do you have premium?

Reason I ask is that GLintech have created a small app, for Out of Office, that allows you to assign another person, for ticket assignment or approver assignment, should a person be on leave, and its based in Assets.

So, it does not ping you, but it does allow you to manage OOO, in a simple way.

Its only new.

![Screenshot 2024-08-05 163658.png](https://community.atlassian.com/t5/image/serverpage/image-id/339936iB10E1A81056CE080/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 163658.png")

There are a dew others in the market place for OOO as well.

Hope this helps

Regards

Mark


Tags: addon-outofoffice-connect

atlassian-marketplace

cloud

jira-service-management

jira-service-management-cloud

ooo

out-of-office
How can I see the creation dates of automation rules in the general list of rules for a project or i
Asked by ???_? ???????:

???? ??????, ????? ??? ????????? ??? ????? ?????????? ???? ???????? ????????????? ?? ?????? ? ?????? ?????????? ????? ?????????? ???? ? ????? ?????? ??????.  


Answers:
author: Trudy Claspill
body: ?????? [@???_? ???????](/t5/user/viewprofilepage/user-id/5202349) ,

?????????? ??????? ???? ???????? ??????? ?? ?????? ?? ??????? ??????.

?? ?????? ?????????????? ???????, ????? ???????? ?????????? ? ???, ????? ??? ???? ???????. ?????? ?? ?????? ?? ???????????? ????????????????? ?????? ? ?????. ?????? ????? ?? ?????????? ????? ????????:

???????: 16748623338965

---

Hello,

It is not possible to see the date a rule was created within the screen that lists the rules.

You could export the rules to get the information about when it was created. However the output does not show a formatted data and time. Instead it shows a value like this:

created: 16748623338965
> Hello everyone, can anyone tell me where I can see the dates of creation of automations without going to the execution log to see the dates in the general list of rules.


Tags: cloud

jira-service-management

jira-service-management-cloud