youngmon/atlassian-qna huggingface dataset:
How do I add resolution field to my plan? am unable to add it.
Asked by Ravichandra Itagi:

How do I add resolution field to my plan? am unable to add it.

Added many other system fields and custom fields to my plan, not sure why am unable to add Resolution field.

Kindly assist me on this.


Answers:
author: Eddie Meardon
body: Hi [@Ravichandra Itagi](/t5/user/viewprofilepage/user-id/4038768)

I'm Eddie, the Content Designer for Advanced Roadmaps.

This is a great question, and highlights one of the areas of common confusion. In short, Advanced Roadmaps sees Resolution fields as subdivisions of the Status field. So for example, if you have three Resolution states -- Done, Not Done, and Won't do -- that are all part of the "Completed" status, Advanced Roadmaps sees them all as Completed and not as their individual resolution state. You can add the **Progress (Status)** column on your plan, but the breakdown doesn't get as granular as to what the Resolution state is. For more reading about showing Status on your timeline, check out [Monitor issues and estimates](https://confluence.atlassian.com/advancedroadmapscloud/issue-sources-998651043.html).

Does this answer your question? I know it's probably not 100% the answer you were hoping for, but I hope this helps.

Cheers,

Eddie


author: Curt Holley
body: Doesn't look like you can.....not sure why, other than "AR is for planning, looking at current and work coming soon, not work that is resolved" type thinking.

That said, I can see why you might want it in a certain view.

I would "give feedback" via the Give Feedback button, if i were you.


Tags: advanced-roadmaps
Bug - Added Subtask in a Portfolio Plan is created as a Defect in Portfolio for Jira
Asked by Laurie Koudstaal:

When I create a Sub-Task in Jira Portfolio Plans, it is created as Defect, instead of a Sub-Task, and all relationship to the parent is lost.

How can I avoid this?

I have tried adding all required fields to the layouts available to me (as suggested in this answer: <https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Bug-Added-Subtask-in-a-Portfolio-Plan-is-committed-as-a-Task-in/qaq-p/1146803>) but the error persists.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/149822iE6BDA1B1B64FA297/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Laurie Koudstaal
body: The solution was very similar to the other issue. It was necessary to make some fields that were required in the project optional instead. I was unable to add them to the layouts, but when our Jira Admin made them optional, the problem went away.

So, solution for this type of problem in general appears to be: make any not-visible required fields optional.


Tags: advanced-roadmaps

server
Subtask not inheriting the team value from user story in the Plan
Asked by Giridharreddy Arkeri:

I have 7 Scrum Teams and I have assigned one user story each to 7 Scrum teams. When I see the Subtask the team field value is not getting inherited from User Story. Does anyone have a solution?


Answers:
author: Jaikish Pai
body: Based on my understanding there are plugins available to do this (JMWE ). Alternatively, if the Team/you are creating all the sub-task for each User story, my suggestion would be to use the check box "create another" on the bottom right corner of Create issue dialog box. This will reduce the effort of adding the same field value every time.

Also, if a User story is part of a Team(Board), i do not see the necessity of having the Team field to be filled for the subtask( but only required for the parent issue).

![create_anotherCheckbox.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149735i7BE77998693CD0BC/image-size/large?v=v2&px=999 "create_anotherCheckbox.PNG")

comments: author: Giridharreddy Arkeri
body: Hi Jai,

I am using this Team field for reporting to identify how many user stories or sub-task each team has. But when I remove the Team name and add it back and save it is inheriting. When any user makes any updates to the subtask after that the Team values are removed.


Tags: advanced-roadmaps
no capacity left despite sprint being empty
Asked by Mathias Persson:

Hi,

If someone could be so kind and point me in the right direction I would be very grateful.

I have a roadmap based on one team and I wan to to use the capacity view to manage the workload on the team. However I get strange results on the roadmap capacity view. Despite that the future sprints sprint are completely empty they are fully booked according to the timeline.

Why is this?

Thanks in advance

/Mathias


Answers:
author: Eddie Meardon
body: Hi [@Mathias Persson](/t5/user/viewprofilepage/user-id/2875164)

From your description, it could be a myriad of things. In order to solve this issue, I would suggest raising a support ticket on support.atlassian.com/contact/. They'll work with you to explore what's going on in your instance, and hopefully get to the root of this problem.

Cheers,

Eddie


Tags: advanced-roadmaps
Show calender weeks in Jira advanced roadmap
Asked by Ella:

Dear community,

is there any possible to show calender weeks (instead of months) in Jira advanced roadmap?

Thank you in advance for your help.

Best regards,


Answers:
author: Earl McCutcheon
body: Hello [@Ella](/t5/user/viewprofilepage/user-id/4458776) ,

The timeline settings are described in the documentation here:

* <https://confluence.atlassian.com/advancedroadmapscloud/view-your-plan-998651060.html>

> ### 3. Timeframe settings {#toc-hId-1257024376}
>
> You can choose the length of time you want your roadmap to cover using the timeframe dropdown menu. Choose from 3 months (**3M** ), one year (**1Y** ), or **Fit** which will adjust the timeframe to fit all scheduled work into view.
>
> Advanced Roadmaps also gives you the option to set your own timeframe. When you select **Custom** , you can choose to either set **Fixed** dates to show a specific range, or **Relative** to show a rolling period of time that is relative to the current date (for example the past 2 weeks, the next 3 months).

If you set the timeframe to 3m or less it will display the week breakdown, but ig the setting is greater than 3m (i.e. 1y, custom date range or fit where the total timeline is greater than 3m) the view will show as a months breakdown for the longer time periods.

So if you wanted to see the weekly breakdown I recommend setting a custom date range highlighting a 3-month section of time that you want to inspect closer up.

Regards,  
Earl

comments: author: Ella
body: Dear Earl, thank you for your help.

In Germany, we count calender weeks as W1,W2,W3...W52 etc. So it would be for project management a bit more practical when we can se W1 instead of 01/Januar.

But you helped me already with your answer. Thank you :-)


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud
Run rule only if issue doesn't have linked issues?
Asked by lebigot:

I need to use Jira Automation and **run a rule** , but **only on issues that do not yet have "depends on" links**.

I tried various combinations of the settings for Condition, and looked for some systematic documentation on this, to no avail.

Can the following (which doesn't work) be tweaked so as to only run the rules on issues that do not yet have any "depends on" link?

![a.png](https://community.atlassian.com/t5/image/serverpage/image-id/149013iCFFCAF185AF92AD7/image-size/large?v=v2&px=999 "a.png")

Or should something completely different be done?

Any help would be much appreciated (pointers to any kind of clear and systematic documentation, etc.)!


Answers:
author: Bill Sheboy
body: Hi [@lebigot](/t5/user/viewprofilepage/user-id/1466154)

You note that the condition "doesn't work". What exactly is happening? And, for a case where you expect the rule to work, please post an image of the audit log details. Thanks!

Best regards,

Bill

comments: author: lebigot
body: Thanks for the followup.

The condition works as if it didn't exist.

The Audit indeed reads:
> Related issue condition:
>
> The following issues passed:
>
> DND-123

The goal is that issues with linked issues should instead block (so that I don't create new linked issues).


author: Bill Sheboy
body: I have had limited success for such tests with the related issues condition unless I explicitly stated the JQL.

So you could try that with related issues, or use LookupIssues with JQL and check the return count greater than zero. The JQL would be something like:

```
project = myProject
 AND (issueLinkType NOT IN ("depends on")
      OR issueLinkType IS EMPTY)
```


author: lebigot
body: This works much better than the built-in filter indeed. Thanks!

Side note: issueLinkType IS EMPTY is not accepted by my version and more generally doesn't seem to really work (<https://jira.atlassian.com/browse/JRACLOUD-72795>, <https://community.atlassian.com/t5/Jira-questions/JQL-query-where-tickets-DO-NOT-match-an-issueLinkType-in-Jira/qaq-p/1228220>).


Tags: automation

issue-link

rule
How to add issues dinamically
Asked by Edmundo Sanchez:

I setup a filter as an Issue Source, but new Epics or Stories in it do not show in the plan automatically.

However if I make an epic or story to not match the filter, they do get removed.

So the question is: How do I make the plane look for new issues that are included in the filter?


Answers:
author: Edmundo Sanchez
body: It seems it does work as expected, after a few tries.

If anyone has confirmation or any other problem like this one I want to know.

Thanks!


Tags: advanced-roadmaps
Limiting the Roadmap view to 3 months when embedded in Confluence
Asked by Karyn Findlay:

I am using advanced roadmaps and would like to share this with our Business people. The plan is good for the next 3 months but beyond that, it is still very much a work in progress and are not in a position to share it.

My plan was to include the roadmap in a confluence page. Is there a way I can limit the view?


Answers:
author: Ang?lica Luz
body: Hello [@Karyn Findlay](/t5/user/viewprofilepage/user-id/4386458),

Welcome to Atlassian Community!

When sharing a plan and adding it to Confluence, the link to add on the macro will be based on the same view selected on the Plan in Jira.

With this said, if you select "3M" on Jira and generate the link, it will show the read-only version for three months.

It also happens if you use a date range and generate a new link to add to Confluence.

If after you add it to Confluence, you change the view in Jira to 1 year, for example, it won't affect the macro.

If there are Epics with the date range for the end of the year, for example, the user who is viewing the roadmap on Confluence will be able to click and view it, but if they refresh the page, it will show again the three months, it will be the default view.

Hope this helps!

Kind regards,  
Ang?lica

comments: author: Karyn Findlay
body: Thank [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) - this is perfect!


Tags: advanced-roadmaps

cloud

confluence
How to move guest from one board to another in standard workspace without paying extra for him/her?
Asked by Roshani Gurung:

Hello, I recently moved boards from free to standard workspace and while doing that members from free workspace, added as guests who have access to only one board. There is a member whom I want to add in Board B(suppose) but by default he is now in Board A. So how can I add him in board B and remove from A, without losing anything and not paying additional for him as guest have free access to one board?


Answers:
author: Alisson Sartor
body: Hello, Rhosani!  

You need to remove the member from the board he is currently on before adding him to another board. Otherwise, this will configure a multi-guest situation, which will be charged.  

You can remove him by following the steps below  

<https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>  

Notice that if it is a workspace member, there will be charges as well.  

<https://support.atlassian.com/trello/docs/multi-board-guests/>  

Kind regards  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Cannot delete comments on cards
Asked by Juliet Lyall:

Over the past 24 hours, I have been unable to delete comments from cards.  
I can edit and save them.  
The delete button is showing, but does nothing when clicked.  
I've tried to delete comments on several lists and cards, so the issue is not confined to one card or list.  
Any idea why this is happening please?


Answers:
author: Gaurav Kataria
body: You can only delete comments if you are an admin of the board. Try deleting comments on a different board where you are an admin.


Tags: cloud

trello-cloud
How can I move guest from one board to another?
Asked by Roshani Gurung:

Hello, I recently moved boards from free to standard workspace and while doing that members from free workspace, added as guests who have access to only one board. There is a member whom I want to add in Board B(suppose) but by default he is now in Board A. So how can I add him in board B and remove from A, without losing anything and not paying additional for him as guest have free access to one board?


Answers:
author: Gaurav Kataria
body: You can remove the user from board A and then add them as a guest to board B, so that they will remain a single-board guest.


author: Nicolas Grossi
body: [@Roshani Gurung](/t5/user/viewprofilepage/user-id/5542348) Welcome! You might take a look at this link: <https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>

Nicolas


Tags: cloud

trello-cloud
Can't see images during plane trip
Asked by Pete Paxton:

I have all my boards available offline. When I go to airplane mode at home, I can see everything. But when I recently took a trip, I could not see my images while on the plane. They appear as though they are trying to load but never do. They appeared again once I landed. Any reason for this? Is there a setting I'm not using?


Answers:
author: Alisson Sartor
body: Hello, Pete!  

Welcome to the community.  

I made a few tests here, and I was able to get the update on photos in airplane mode, even with images that were added after I was in the offline mode. Can you try again to see if it wasn't just an error on the app?  

Kind regards  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Can?t download videos
Asked by Betty Wesson:

Hi, I am new to trello. I am part of a board that has videos we can save but for some reason, I am not able. In the settings on my iPhone, it is different that some others that are using it. Mine doesn't show an option to allow Trello to access photos. We believe this may be part of the problem but not certain.

I'm getting this error message but I've tried connecting to different internet services but that doesn't change anything.

Can you help?


Answers:
author: Lara
body: Hi Betty,

Thanks for reaching out!

Can you please confirm if this only occurs when you try to download a video? After you select 'Share', which option are you selecting?

To allow Trello access to your photos, please go to your phone settings, then Privacy \& Security, then Photos. Scroll down to Trello, then tap 'Add Photos Only'.

Lara  
The Trello Team

comments: author: Betty Wesson
body: Yes it's only when downloading videos.   
It doesn't give me the option in settings to accept photos. When I click settings, privacy and security, photos and go to trello it says private access on photos with no way to change it. ![IMG_1180.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335615i6C34D4DBA553871D/image-size/large?v=v2&px=999 "IMG_1180.jpeg")![IMG_1181.png](https://community.atlassian.com/t5/image/serverpage/image-id/335616i16DE01989FC84A4E/image-size/large?v=v2&px=999 "IMG_1181.png")  
I've tried removing the app and reloading it and still the same issue.


author: Lara
body: Hi Betty,

Thanks for that.

It's possible that this issue is related to iOS, rather than Trello. Can you please confirm which iOS version you're on? If you're not on the latest, please update your phone.

For now, you should be able to download the video another way by tapping on the 'Share' button and selecting 'Save to Files'.

Lara  
The Trello Team


author: Betty Wesson
body: I have IOS 17.5.1

It says no updates available.

When I click on share, that is when I get the message and it won't allow me to do anything with it. There is no save to files option.


author: Lara
body: Hi Betty,

I've looked up the issue you're facing and some users report that restarting their phone has helped resolve the issue. Can you please try that and let me know how it goes?

It may help to fully uninstall the app first and then restart your phone, then once you reinstall Trello you should be prompted to allow Trello to access your photos. If the issue persists, you may need to reach out to Apple.

All the best,

Lara  
The Trello Team


author: Betty Wesson
body: ![IMG_1142.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335290i9DEF0A4FD2437914/image-size/large?v=v2&px=999 "IMG_1142.jpeg")![IMG_1143.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335291i285DE5F200E89B38/image-size/large?v=v2&px=999 "IMG_1143.jpeg")

comments: author: Betty Wesson
body: These are snapshots to show what I'm referring to.
Copy content, paste to Word or Google Docs
Asked by Linda Giannosa:

How do I copy content of a card (or export the content) to Word or Google Doc? I've created checklists that I wish to use elsewhere.


Answers:
author: Nicolas Grossi
body: [@Linda Giannosa](/t5/user/viewprofilepage/user-id/5513273) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Trello-questions/Copy-checklist-to-a-word-or-excel-file/qaq-p/756376>

HTH

Nicolas


Tags: cloud

trello-cloud
Is Trello right for Loan Processors?
Asked by Natalia Justus:

Hi, I'm not sure if Trello can do the following:

- automated email notifications

- send out email templates

- remind a client on items that need to be collected.

Is it difficult to set these things up on Trello?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Natalia Justus](/t5/user/viewprofilepage/user-id/5542022) Yes, definitely possible! Check out the below to help you get started:

<https://support.atlassian.com/trello/docs/creating-reports-with-butler/>  
<https://trello.com/guide/automate-anything#automations-for-email-and-integrations>  

Let me know if you need a hand with that :)  


author: milynnus
body: [@Natalia Justus](/t5/user/viewprofilepage/user-id/5542022)

The simple answer is yes. The correct board design, use of power up, automation, team work goes a long way to achieve the benefits you desire. Here are some articles that might be helpful. Automating emails using templates is definitely doable. I used it to send reminders to subscribers.   

<https://newblogdoc-1-l0174261.deta.app/tags/trello/>
Can you move a card within another card?
Asked by Laura McLaren:

I am trying to move a card into another card, sort of as a "sub card" but I haven't been able to find a way to do that. Is it possible?


Answers:
author: Rasmus Wulff Jensen
body: Trello do no have cards within cards, but you can link cards to each other (by going to a card, choose attachment and select/search/past link to other card)

![IMG_1298.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335088i913093ED162F95B9/image-size/large?v=v2&px=999 "IMG_1298.jpeg")![IMG_1299.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335090i205505DA0138382D/image-size/large?v=v2&px=999 "IMG_1299.jpeg")![IMG_1300.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335089i9190ED1002022203/image-size/large?v=v2&px=999 "IMG_1300.jpeg")


Tags: cloud

trello-cloud
Complete button missing
Asked by lauradoering:

Hello!

I used to be able to mark tasks as "complete" when someone on my team finished them. As of a week or so ago, it seems this button has disappeared. On the screen shot below, the button used to fall just to the left of the due date. Any suggestions for getting it back?

![Screenshot 2024-07-11 at 1.12.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335060i75E2C2BD2BB41A89/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 1.12.39?PM.png")


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@lauradoering](/t5/user/viewprofilepage/user-id/5541849) ?

I'm not a Trello user, but it looks to me like you may be looking at a list of "Completed Tasks." If so, presumably they are already marked as complete.

Forgive me if this is not helpful, but maybe (fingers crossed) it is. Please ignore this if it's not.

![Screenshot 2024-07-11 at 5.47.24?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335113i202D4EA034E301BA/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 5.47.24?PM.png")

Best,

-dave

comments: author: lauradoering
body: Thanks for your help, Dave! It's true that card was in a column called "completed tasks," but cards in any column face the same issue. Any advice?


Tags: cloud

trello-cloud
How can I access boards connected to an inactive email address?
Asked by Brooking:

My Trello was recently set to view only because it turns out one of my old accounts with an employer I no longer work with hosts a board with more than ten members. I'd like to find a way to merge all three of my trello accounts into one and then look into the paid plan options from there. Any guidance on how to do this? The one with the boards I actually use is an inactive email address, so when Trello sends it a confirmation email when I try to log into that account, I'm stuck.


Answers:
author: Alisson Sartor
body: Hello, Brooking!  

I believe the best option here would be to start a new workspace and make a copy of all the boards you need for this new one. Trello currently doesn't have a way to merge accounts. You would need to be able to log in on these accounts to make the necessary changes, so this workaround, I believe, would allow you to reorganize in a much easier way.  

You can check the documentation below about it  

Creating a new Workspace {#toc-hId--352472907}
----------------------------------------------

<br />

<https://support.atlassian.com/trello/docs/creating-a-new-workspace/>  

Copying cards, lists, or boards {#toc-hId-2135039926}
-----------------------------------------------------

<br />

<https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/>  

notice that if you are able to still log on to the accounts that you are an admin you can even transfer the board to the workspace  

Moving a board to a different Workspace {#toc-hId-327585463}
------------------------------------------------------------

<br />

<https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud