youngmon/atlassian-qna huggingface dataset:
How can I export issues with custom fields to a CSV?
Asked by Brady Buttrey:

I'm trying to export JSM issues that have been archived to a CSV, but it seems like there is no way to export them with the custom fields in the spreadsheet. Is this not possible in JSM, and if not, does anyone know a workaround?


Answers:
author: Kleber Pauta - ReleaseTEAM
body: Hey Brady,

<br />

From your filter, click on Export Issues \> "Export CSV (all fields)". This will ensure all fields from the issue are exported, including custom fields.


author: Aron Gombas _Midori_
body: In my opinion, if you do this for long-term archiving purposes, then in addition to values of *all* fields, I would also save comments, attachments, worklogs and change history. Generally speaking, it is better to save information that may not be used ever than realizing a few years later that a piece of information is necessary, but it was not saved.

And, for all the details, saving a PDF file that captures [all these](https://midori-global.com/products/better-pdf-exporter-for-jira/data-center/export-samples/jira-issues-pdf-exports) (even the attachments embedded, see below!) is better than CSV.

![jira-single-issue-export-with-attachments.png](https://community.atlassian.com/t5/image/serverpage/image-id/346568i306D9F3AEE358FE1/image-size/large?v=v2&px=999 "jira-single-issue-export-with-attachments.png")

You can even put the documents to a document management system so that they are very easy to search for.

*(Discl. the documents above were created by the [Better PDF Exporter](https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira-pdf-view?tab=overview&hosting=datacenter) app and I am a developer working on it. It is paid and supported, but free for 10 users!)*


author: Stefan Stadler
body: Hi Brady,

additionally to the already posted answer, there is also a way to save the fields for a specific filter. Just select the fields from the selection, search for the issues and then save the filter again. This persists the field selection in the filter and therefore will also be recognized by the export.

Hope this helps!


Tags: data-center

jira-data-center

jira-service-management

jira-service-management-server

server
Webhook Alternatives
Asked by ramyaallena:

Hi All,

I have a couple of questions regarding Webhhoks in JIra.

1. Are there any alternatives available for webhooks in the Jira cloud?   

2. Are Webhooks in the Jira getting deprecated?

Thanks in advance.

Allena


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. There are two options available in Jira for webhook.

1. Settings \>\> System \>\> Webhook

2. You can use the automation rule to send webhook.

Webhook is still available in Jira.


Tags: cloud

enterprise

jira-cloud

webhook
Will a Jira Cloud Team-managed project be able to connect to Service Now?
Asked by Daniel Capps:

I am a Jira Admin and I have been requested to research a Service Now add-on to facilitate easy connections.

We have a lot of Team-managed projects and I am wondering if there is a caveat with Service Now **only** connecting to company-managed projects.  

Thank you for your help!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. From the following docs there is no mention of support only for company managed project.

<https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/integrate-with-jira.html>

<https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow/>

Better to check with Servicenow team once as well.

comments: author: Daniel Capps
body: Thank you, Mohan


Tags: cloud

jira-cloud

servicenow

snow
How to report on "Original Estimate" and "Time Tracking" fields using team managed projects
Asked by Kelly Lillis:

Is the only way to do this to move all of our team managed projects to a company managed project? Or to get a third party app? if so, do any of the apps use the Jira fields "Original Estimate" and "Time Tracking"?


Answers:
author: Kelly Lillis
body: that doesn't speak to the differences between team managed and company managed for these time tracking fields. I can't seem to report on them at all from team managed projects and all of our projects are team managed. I wonder why it even lets me use them if i can't do anything with them.


author: Samuel Gatica
body: Hi [@Kelly Lillis](/t5/user/viewprofilepage/user-id/4630835)

I came across a similar post that has a insightful answer from Earl McCutcheon regarding your case:

* [Time tracking - HOURS report](https://community.atlassian.com/t5/Jira-questions/Time-tracking-HOURS-report/qaq-p/1242335)

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud
Extract assignee of statuses using smart values
Asked by rajeswari saravanan:

Hi Team,

We do have options to choose previous assignee in automation rule.But I need to fetch value of the assignee used in between status.

eg-

we do have

code review ---\> ready for test ---\> In test ---\> testing complete ---\>dod review

In this,when we are moving to DoD review ,I want the assignee whom its been assigned in code review status using smart values (automation rule) please guide us in this.

Any help much appreciated.

Below is the thread for previous assignee-

<https://community.atlassian.com/t5/Jira-questions/Extract-previous-latest-assignee-from-a-ticket-using-smart-value/qaq-p/1734219#U2807232>


Answers:
author: Lisa Forstberg
body: Hi [@rajeswari saravanan](/t5/user/viewprofilepage/user-id/5253955) ,

Not sure there is an easy way to query the history of the ticket to be able to fetch who the assignee was when it was transitioned earlier on in the worklow.

I think I would have solved this by storing that user in a separate field (Reviewer) upon leaving code review status and then used this field to repopulate the assignee in the step to DOD review.

Maybe someone else have a very neat script to add to the advanced section of the edit issue field action.

br

Lisa

comments: author: rajeswari saravanan
body: Hi [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516)

Thanks for your reply.

In this we have some blockage, we are not doing any customisation for some of the projects,so we are using automation rule only to do some changes. So we need some smart values to fetch history using automation rule if possible


Tags: automation

data-center

jira-data-center

jira-server
Sprint Field - Multiselect
Asked by Any Russenberger:

Hi Community! I have an urgent question...

Less than a week ago, the **Sprint** field allowed selecting multiple values. Starting today, I can only select one, and that's a problem for our projects.

I can't edit the field configuration, its' blocked, and I haven't made any other changes.

I also couldn't find any notes about changes in the Jira backlog. Does anyone know if this can be reverted?

Help please!!


Answers:
author: Trudy Claspill
body: Hello [@Any Russenberger](/t5/user/viewprofilepage/user-id/2028268)

An issue can be assigned to only one Active or one Planned sprint at a time. That has always been true, in my years of experience with both Jira Cloud and Jira Server/Data Center.

If you were able to select multiple values and assign one issue to multiple Active and/or Planned sprints at one time, that was a serious bug rather than working as designed.

comments: author: Any Russenberger
body: For sure, we could do that! We were able to select more than 1 sprint.

Actually, last week we added a validation in the workflow to make the Sprint field mandatory during the last transition... Could that have "solved" the bug?

It's apparently a mystery...


author: Trudy Claspill
body: Note that Sprint is a multiple-value field; it should hold the values from Sprints to which the issue was previously assigned where the sprint was Completed but the issue itself was not completed and was not removed from the sprint. But I have not seen the capability of actually selecting multiple values of Active and/or Planned Sprints at one time.

Adding a workflow Validator to require the field should not have made a difference. That would only require that the field have some value.

Are you sure that is the native Sprint field that you were using when selecting multiple values, and not another custom field with the same name?


author: Any Russenberger
body: I'm absolutely sure Trudy! It's not a custom field.  

Anyway, I guess my teams will only use it that way now: just passing through the sprints and completing multiple sprints automatically.

Thanks for your help and concern!! I just wanted to be sure, and there's nothing more I can do for the teams now.


Tags: cloud

field-configuration

jira-cloud

sprint
Images not loading in an issue
Asked by Kristin Kerge:

This is driving me nuts. Why don't images load in an issue sometimes?

I see this more and more. Sometimes it resolves itself but never when I need it.

![images not loading.png](https://community.atlassian.com/t5/image/serverpage/image-id/346395i31647CF85BAFBEC0/image-size/large?v=v2&px=999 "images not loading.png")


Answers:
author: John Price
body: Do you notice any patterns? For example, are the images all the same extension (.png, .jpg, etc.)? Are some of the images very large? Are the images showing up as attachments on the issue (they should)?  

Let us know and we can help you out.

comments: author: Kristin Kerge
body: The images are pasted into the description area. They are all copied from another app. When I paste them they look good. If you go back to the Jira issue it is a hit or miss. Sometimes they are fine and sometimes they are not.   
thanks


author: John Price
body: When you paste content into Description and save, any image content gets saved to Attachments too. See this example:  

![jira-image-issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/346841i999F86E9BE35D120/image-size/large?v=v2&px=999 "jira-image-issue.png")


author: Kristin Kerge
body: No, my images don't get saved as a file/attachment.

![CleanShot 2024-09-11 at 14.01.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/346898i36C8EDF99F045D70/image-size/large?v=v2&px=999 "CleanShot 2024-09-11 at 14.01.38.png")


author: John Price
body: That helps. At this point I think you should submit a support ticket to Atlassian so they can get into your specifics (they can access your instance for support if allowed, for example).  

But I did find this possible cause:  

<https://confluence.atlassian.com/jirakb/images-not-loading-and-displaying-preview-unavailable-1409286300.html>

Summary:

* User is pasting in from a web app or other app that has URLs to images in its display view.
* Jira may then just refer to the URL in its Description source instead of attaching every image from the other app.
* If the source image moves or becomes unavailable in the other app, Jira can't show it anymore.

So maybe the image has moved/been deleted in the other app you're copying from. Does that seem possible?


Tags: cloud

jira-cloud
Premium Plans Teams with shared members and capacity management
Asked by James Jefferson:

I have been searching for an answer to the following resource and capacity management query I have. In Jira I have defined 2 teams: Dev and Test. I added one dev to the dev team and one tester to both the dev and the test team (this is all hypothetical). In plans I have a plan with 2 projects pulled in. One project has the dev team with 7.5d per week (using Kanban) and the other project has 2.5d per week capacity.

I am viewing the capacity by teams in Plans so that I can see the capacity gauge for each team. What doesn't add up though is that I can assign two tasks in my dev project to my tester totalling 7.5d effort, and a task in my test project of 2.5d effort to my tester for the same week.

Logically this means my tester is delivering 10d of effort in 1 week. The capcity gauges show green. I am concerned that a PM will have more manual work to oversee team members that belong to more than 1 team as it is very easy to over-allocate work to them without any warning.

Has anyone faced this issue and tackled it with good practice without buying more apps?

Thanks

James


Answers:
author: Walter Buggenhout
body: Hi [@James Jefferson](/t5/user/viewprofilepage/user-id/5528050) and welcome to the Community!

In your plan you assign a certain capacity to your team. Back in the days - when there was an odd animal out there that could still speak - Portfolio for Jira at some point had skills as an additional layer to manage capacity.

But, to make this work you had to not only assign your people to their skills, but also for each issue amount of work needed from each skill so you could match demand with capacity. This pretty soon proved to be quite cool as an idea, but in reality completely and utterly impossible to manage (unless organizations would hire 2 or 3 additional PM's just to update their Jira issues and people skills all the time). So this was soon after abandoned again.

Since capacity is managed at a team level (a team has a number of available hours in a week), you would probably better off defining your teams per type of resource (so a test and a dev team). That way you know the actual capacity of your team, no matter what project the work is coming from. So don't assign a user to multiple teams *or* - if you do - reduce the total capacity of teams accordingly.

Hope this helps!

comments: author: James Jefferson
body: Thanks [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) I will think more about team composition for real use, it just seemed odd that I can get a way with it. Good to know. Appreciate you coming back to me so quick. Thanks.


Tags: capacity

cloud

jira-cloud

plans

premium
Allow customers to create tickets from email without having to create an account.
Asked by Antonio J:

I have the following problem: I have my JIRA with a project already configured.  

I have an email linked to this project. I have configured that every email that arrives to this email automatically creates a ticket in this JIRA project.  

The problem is that when the user sends an email, the ticket is not created until the user confirms his account to an email that arrives and joins my jira as a customer.  

I want that first, the ticket is created and if the user wants to see his ticket in the help portal, he confirms his account from the confirmation email that arrives.  

How can I do this?


Answers:
author: Nikola Perisic
body: Welcome [@Antonio J](/t5/user/viewprofilepage/user-id/5587798)

You can do this with service management project. Assuming that this is the one you have created, you need to go to Project settings \> Customer permissions \> Update customer access settings \> Check "Customers can access and send requests from the portal without logging in" and save changes.

comments: author: Antonio J
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346391i4C9AC805ECCFEA4A/image-size/large?v=v2&px=999 "image.png")

That option was already activated.  

I think the problem is the approved domains...  
This is the configuration for the domains of the e-mails that I receive on a regular basis:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346392i8FB7882E57D371E4/image-dimensions/351x337?v=v2 "image.png")  
And this is the "Any domain" configuration:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346393i0048769E6F06C311/image-size/large?v=v2&px=999 "image.png")  
The problem I mentioned above is that the domains in the 1st screenshot need to confirm their Atlassian account for the ticket to be created. These are created as normal users in Jira but not as Portal-only customers.  

<br />

In the 2nd screenshot, for example from gmail.com emails are created as Portal-only customers, the ticket is created correctly but never get to send an email to the customer to confirm his account, so the customer would have to manually enter my help portal, reset hispassword and this would have access to the help portal, but can not see the tickets that have previously created.


Tags: email

email-request

jira-unknown-hosting-type

unknown-hosting-type
Updating and Organizing Project Boards
Asked by Rachel O_Loughlin:

I'm reviewing and organizing a project that, in the past, has had multiple devs and project managers working on it. There are three boards tied to it - two kanban and one scrum. Not all, but some issues are duplicated in the backlog of two different boards. I'm confused about where to start with organizing, removing duplicate tasks, etc. so the team can create a clear roadmap of work to be done.

Workflow management is typically kanban style for this project with a few sprints throughout the year. Do I start by moving issues on one board and delete the other board once migrated?


Answers:
author: Trudy Claspill
body: Hello [@Rachel O_Loughlin](/t5/user/viewprofilepage/user-id/5587787)

Welcome to the Atlassian community!

When you say the issues are duplicated do you mean there are two issues with **different** issue keys but the same content? Or do you mean one issues is shown on more than one board?

Boards display issues based on a filter. An issue can be within the results of multiple filters so an issue could show on multiple boards at the same time.

If that is the case for you, then you will not be "moving" issues. It might be the case that you just need to change the board filters.

Can you share with us the Filter details for each board?

comments: author: Rachel O_Loughlin
body: Thank you for the explanation and for your patience! I still have a lot to learn within Jira.

Confirming it's the same issue appearing on more than one board. The Filter details are noted below for each board.

Board 1 (Kanban): project = YCL ORDER BY Rank ASC

Board 2 (Kanban): project = "Youth Coding League" AND issuetype = Epic ORDER BY Rank ASC

Board 3 (Scrum): project = YCL ORDER BY Rank ASC


author: Trudy Claspill
body: The good news is that all these boards refer to the same project. There is no need to "move" issues.

And it is perfectly acceptable to have both Kanban and Scrum boards referencing the same project/issues.

I am curious about the management of work being mostly kanban with a few sprints throughout the year. What is the reasoning behind that? What problem is being solved with that hybrid approach?

How is that actually implemented? Does the team stop working in the kanban manner during the sprints? Is it only part of the team working on the sprints while the rest continues with kanban?

What are your goals with your reorganization efforts? What problem(s) are you trying to solve with this effort? How is the current organization not working for you?

Until we know your problems/goals, it is difficult to provide meaningful advice.


Tags: cloud

jira-cloud
What are the side effects of deleting board?
Asked by Benjamin:

Hi community, I am working on board (Scrum and Kanban). When creating board I see that there are 3 option:

1. Board created with new Software project. A new board based on a new Software project
2. Board from an existing project. Boards can contain one or more projects.
3. Board from an existing Saved Filter. An advanced option using a JQL filter.

Then is there any side effects when deleting the board (Scrum and Kanban)? like sprints are available in the board, reports are using the board and its sprints, etc...

And how to configuration role permission to delete the board?

Thank you in advance!


Answers:
author: Trudy Claspill
body: Hello [@Benjamin](/t5/user/viewprofilepage/user-id/4828360)

Welcome to the Atlassian community.

Here are a couple of the impacts of deleting boards.

Dashboard gadgets and Automation Rules may refer to agile boards. If you delete the referenced board then the gadgets and rules will stop working.

When you delete a board you will lose access to the Reports section that was associated to that board. For a Scrum board that means you lose access to the Velocity reports and Sprint reports specific to that board.

A board can be deleted by any user designated as an Administrator for that board. They can also be deleted by Jira/Product Administrators.


Tags: board

cloud

jira-cloud
How to create CSV with relationships to Epic/Story/Sub-tasks
Asked by Pradheep Ayyanar:

I have my scope to import csv which should create an Epic, Story and sub tasks in a single import.

Summary, Issue Type, Issue Id, Parent

First Epic, Epic, 1,

First Story, Story, 11,1

Second Story, Story, 22,1

Third Story, Story, 33,1

First sub-task, Sub-task, 111,11

Second sub-task, Sub-task, 222,11

it fails with all the possible ways i could.

I had imported separate with Epic and Story with epic link added.

Can someone help with a template that should import all in a shot.


Answers:
author: Pradheep Ayyanar
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) I tried and didnt work

![my-sub-task creatoin.png](https://community.atlassian.com/t5/image/serverpage/image-id/347588i628EDEFD7ABA3854/image-size/large?v=v2&px=999 "my-sub-task creatoin.png")

my parent here is the story

comments: author: Mohanraj Thangamuthu
body: Hi, on the parent column use the issueid instead of issuekey.

![Screenshot 2024-09-17 at 11.01.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347645iB8FBC64A36C56731/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 11.01.33?AM.png")


author: Pradheep Ayyanar
body: Thanks Mohan, but it didnt work and throwing this error and successfully![template.png](https://community.atlassian.com/t5/image/serverpage/image-id/347696i09118FCA38D23A7B/image-size/large?v=v2&px=999 "template.png") imported creating issues in the project without any relationship

![unable to retrieve issue key for parent.png](https://community.atlassian.com/t5/image/serverpage/image-id/347695iB1D66DA9F169EE62/image-size/large?v=v2&px=999 "unable to retrieve issue key for parent.png")


author: Mohanraj Thangamuthu
body: Hello Pradeep, Parent issue is already present in the site or its part of the .CSV file ?.


author: Pradheep Ayyanar
body: its already created and i had managed now with the file and imported.

thanks for your support.


author: Pradheep Ayyanar
body: Thanks Mohan

let me take a quick look at to close this thread if all works


author: Pradheep Ayyanar
body: Thanks @everyone for the help and I had it resolved. Closing this thread


author: Luka Hummel - codefortynine
body: Hi [@Pradheep Ayyanar](/t5/user/viewprofilepage/user-id/5549295)

If you are struggling with creating a functioning CSV template with the issues being linked correctly, and are willing to use a third-party app, you can try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2807146). You can create a template in Jira and then clone the template with Deep Clone.


author: Mohanraj Thangamuthu
body: Hello, Good day. Please refer to the screenshot available in <https://confluence.atlassian.com/jirakb/csv-import-parent-child-mapping-1096095688.html>


Tags: cloud

jira-cloud
Delete
Asked by Marilee Sweeney:

*Delete*


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I would be good to check with addon team at : [https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?tab=support&hosting=cloud)


Tags: cloud

jira-work-management-cloud