youngmon/atlassian-qna huggingface dataset:
Technical Question
Asked by Alejandro Isaac Zorrilla:

Only users with **"Issue Create" permissions** can submit this form. Your project is not currently set up to enable **"Any logged in user"** , which may prevent other users from submitting the form. If you wish to enable this, please [contact your administrator](https://vecttor.atlassian.net/secure/ContactAdministrators!default.jspa).  

Already tried everything... nothing ! Its a team-based   
Help.


Answers:
author: Steve Long -Evelon-
body: [@Alejandro Isaac Zorrilla](/t5/user/viewprofilepage/user-id/5114293)

If it's a team-based project, what are the project permissions set to? Open, Limited or Private?

If it's set to Limited or Private, have you added the relevant people in order to allow them to create tickets? Changing it to Open should obviously also fix this issue.

Doc for ref: <https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>

Thanks - Steve

comments: author: Alejandro Isaac Zorrilla
body: Hi [@Steve Long -Evelon-](/t5/user/viewprofilepage/user-id/5218864)   
Youre correct, its a team-based project and its under private; the user has been added as member yet when he choose to create a form, it shows contact your administrator...


author: Alejandro Isaac Zorrilla
body: Hi [@Steve Long -Evelon-](/t5/user/viewprofilepage/user-id/5218864)   
I was reading about it and it looks like the assigned user needs to have Jira Software licence to create a form, is this accurate?   
Thanks.


Tags: cloud

jira-work-management-cloud
Unable to use Automation to set "Start date"
Asked by Scott Robertson:

I am working in a Company-managed business project (Work Management). I am attempting to use Automation to set the "Start date" when an issue is moved to "In Progress". When attempting to do this using conditional to evaluate if the "Start date" is empty, I get the following error in the Automation Audit Log:

---

Edit issue  
Found multiple fields with the same name and type: .  
Start date (com.atlassian.jira.plugin.system.customfieldtypes:datepicker)  
No fields or field values to edit for issues (could be due to some field values not existing in a given project):

---

There are no other fields in this project called "Start date". In addition, the field is not custom, it is the "out of box" start date that is used in this project for setting start dates and is used in the List view (gantt).


Answers:
author: Trudy Claspill
body: Hello [@Scott Robertson](/t5/user/viewprofilepage/user-id/3674857)

While there may be only one Start date field showing in your project there could still be additional custom fields created with the same name.

Your Jira Administrator can check the Custom Fields list to see if there are multiple fields with the same name. If there are, there are a couple of choices for solving the issue.

1. The other fields get renamed.

2. In your automation rather than using the field selection list to select the Start date field to update, you use the [Advanced Editing with JSON](https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/) option to edit the field an reference it by its customfield_###### identifier.

comments: author: Scott Robertson
body: That was definitely the issue. All fixed and working now.

So many little issues like this in Jira that take so much time to find and correct. I very much appreciate your help!

-Scott


author: Trudy Claspill
body: I'm glad I could help.

If your issue is solved please consider marking the Answer as Accepted to help other users find posts with validated solutions.


Tags: cloud
Is it possible to duplicate a board in JWM like you can in Monday.com ?
Asked by Phil Kurtz:

Is it possible to duplicate a board in JWM like you can in Monday.com ?


Answers:
author: John Funk
body: Hi Phil - Welcome to the Atlassian Community!

No, you cannot duplicate a board for JWM projects. But you can create a Jira Software board and use it in addition to the JWM built-in board. Here is an article that describes how to do that.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

Also, you can copy/duplicate Jira Software Company-managed project boards.


author: Keyti Morosini
body: Would it be possible to enable this duplicate function? It is very functional and essential.

Would it also be possible to add a task organizer by alphabetical order, due date, or creation date?

Another suggestion would be to integrate or provide the option to import boards from the Pipefy platform, which is quite dynamic but lacks some functions of Jira.

Best regards,

Keytiane Morosini


Tags: cloud

jira-work-management-cloud
Help to Create Weekly Client Facing Report
Asked by Mark Dallas:

Hi,

I would like to create a **client facing** report that would function as **a weekly update** . I am ***not looking***for a graphical representation of our data (I see lots of those options in the reports area already).

Instead, I am looking for a report that shows each Jira ticket that is say In Progress, Waiting on Client, Ready for UAT, and then status updates beside each one. I know I could export to excel, but was hoping for a little cleaner solution.

One of our clients has us using their Monday.com board to lead the weekly update meeting for them. I am trying to figure out how to use Jira (where our work is done) so that I do not have to do double work by moving to Monday.

Thanks for anyone who has ideas!


Answers:
author: Jack Brickey
body: Hi [@Mark Dallas](/t5/user/viewprofilepage/user-id/5221719) , welcome to the community.

What about creating filters that present the lists you require and setting up a subscription for them to run a weekly? There are options to integrate Monday with Jira in the market place as well. Also, you mention "status updates beside each one" but unsure what constitutes a status update. In the past I have created a "Latest status" text field and requested that my team keep it updated.

comments: author: Mark Dallas
body: Jack thanks for the quick response.

I will give those solutions a try, particularly using the filter and subscription.


author: Jack Brickey
body: Sounds good. Let me know if you need assistance on that.


Tags: cloud

jira-work-management-cloud
How do you assign a custom field to a single issue type in a project?
Asked by Shane McLachlan:

Hi all,

hoping someone might be able to assist me with an issue I seem to be going around in circles with.

I have created a new issue type for my project - in this case I've called it "Knowledge Transfer". I've then gone and created 3 custom fields which I want to have as defaulted to this issue type, however I don't want them to be related to all the other issue types I use in my project.

I would have thought it was simple enough to just go into the Project Settings \> Issues \> Types and select "Knowledge Transfer" and add the fields. Each time I do this though it automatically adds my 3 new custom fields to all issue types in my project.

So then I started playing around with Screens and Screen Schemes, trying desperately to see if this would allow me to somehow separate the new issue type from the others so I could edit it directly. However, I seem to be getting this wrong, as in my Project Settings \> Screens page it states:  
This project uses 2 screen configurations - neither of which is the new screen configuration I have just created, and it doesn't give me any steps on how to add a third screen configuration to my project in order to move just this specific new issue type across to it.

So I guess I have two questions:

1. How can I get a third screen configuration scheme added to my project screen?

2. Should I manage to do the above successfully, will this resolve my issue with being able to have my new issue type uniquely configured to be the only issue type in my project to display my three new fields?

Appreciate any help here, been reading lots of articles that have sent me around in circles for the last 4 or 5 hours. Surely it's easy enough to have an issue type specifically configured to have it's own unique field list?


Answers:
author: John Funk
body: Hi Shane - What type of project is this? Company-managed or Team-managed?

comments: author: Shane McLachlan
body: Hey John, it's a company managed project


author: John Funk
body: Great - in that case you associate the custom fields to the issue type through the custom fields themselves, and not through the issue types.

Go to Settings \> Issues \> Custom fields and search for the custom field.

Then click the 3 dots menu to the right and select Contexts and Default value.

Then add the Issue Types for the Custom field there. Be sure to hold down the CTRL key if you want to associate it with multiple Issue Types.


Tags: cloud

jira-work-management-cloud
I want to integrate Jira with SAP, SAP Fieldglass, ServiceNow, and Treentis.
Asked by Somasekhar Rao:

I want to integrate Jira data center with SAP, SAP Fieldglass, ServiceNow, and Tricentis.

Please suggest the steps to how to proceed.


Answers:
author: Alex Koxaras _Relational_
body: Duplicate here <https://community.atlassian.com/t5/Confluence-questions/I-want-to-integrate-Jira-with-SAP-SAP-Fieldglass-ServiceNow-and/qaq-p/2361775>


Tags: cloud

jira-work-management-cloud
Subtasks and the "Assigned to me" filter
Asked by Kerri_Johnson:

My team board has a task assigned to one person, with a subtask assigned to another. When we use the Assigned to me filter, the subtasks do not show up under that users name like the tasks do. Is there a way to have subtasks function the same way?


Answers:
author: John Funk
body: Hi Kerri,

So, just to recap - you see sub-tasks on the board at the same time you see other issue types.

But if you use the Assigned to Me quick filter, it shows some issues assigned to you, but not the sub-tasks associated to you, if the Sub-tasks assigned to you have a different person assigned to the parent.

Is that the case?

comments: author: Kerri_Johnson
body: yes - that is the case.


author: Kerri_Johnson
body: any idea how to fix that? [@John Funk](/t5/user/viewprofilepage/user-id/7148)


author: John Funk
body: No, I think you will need to contact Atlassian support unfortunately.


author: Steve Long -Evelon-
body: Hi [@Kerri_Johnson](/t5/user/viewprofilepage/user-id/5014840)

I'd expect it to be one of the 3 points below based on your description:

* Your board filter does not include subtasks
* You're looking at the board backlog, where sub-tasks are not shown (subtasks are not ranked)
* The 'Assigned to me' quick filter is not including subtasks

Hope that helps, let me know how you get on - Steve

comments: author: Kerri_Johnson
body: [@Steve Long -Evelon-](/t5/user/viewprofilepage/user-id/5218864) it is this one:

* The 'Assigned to me' quick filter is not including subtasks - do you know how to chnage that so it does include sub tasks? I do see them on the board.


Tags: assignee

sub-task
request access
Asked by Hila Ben Halevi:

Hi,

Currently, whenever a new request access is raised, a new issue is created in Jira Work Management project and the site admin gets a notification.

Is it possible to only receive the notification without creating a new issue for every new request access? If yes, could you please guide me on how to achieve this?

Thanks,

Hila


Answers:
author: John Funk
body: Hi Hila,

If a new issue in JWM is being created, then it is because someone has added an automation rule (or a post function in the workflow) to create the issue. You just need to turn that off. Check the history of the JWM issue that is created to see who it says created the issue.

comments: author: Hila Ben Halevi
body: Thanks John for your prompt reply.

in the history I can see that - Atlassian Support created the Issue.

cant find any automation/post funcatin.

any idea?


author: John Funk
body: Is that the exact name of the user?


author: Hila Ben Halevi
body: yes


author: John Funk
body: Well, I would contact Atlassian Support to see why they created that issue.


Tags: cloud

jira-work-management-cloud

request-access

team-managed-projects
I need a JQL to show each assignee utilization percentage per week per project
Asked by Amr Darwish:

For sake of JIRA reporting I need a JQL to:  
1- Show each assignee utilization percentage per week per project.  
2- Compare utilization % "Planned" versus "Actual".  
3- Show resources utilization, Who's doing what and where and how many hours.


Answers:
author: Nataliya Vasyliv_Reliex_
body: Hi [@Amr Darwish](/t5/user/viewprofilepage/user-id/5176049)

Not sure that JQL could show you the whole picture. If you consider using plugins I could recommend [ActivityTimeline plugin](https://marketplace.atlassian.com/apps/1220860/activity-timeline-resource-planning-time-tracking?hosting=cloud&tab=overview&utm_source=marketplace&utm_medium=community&utm_campaign=comments) is a resource management add-on for Jira that provides a resource utilization plan in a single view.

You can select a project, team, or several employees by skill or position. Then you can just drag-n-drop the task to assign and schedule. The system will automatically calculate the workload or work log or both (depends what you will need).

![Screenshot 2023-05-15 at 12.37.05@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/257245i8FDC381024220FEF/image-size/large?v=v2&px=999 "Screenshot 2023-05-15 at 12.37.05@2x.png")

Also, there is an ability to create numerous reports based on information from Jira and [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860/activity-timeline-resource-planning-time-tracking?hosting=cloud&tab=overview&utm_source=marketplace&utm_medium=community&utm_campaign=comments):

![Screenshot 2023-05-15 at 12.37.41@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/257246iACA64116B6780663/image-size/large?v=v2&px=999 "Screenshot 2023-05-15 at 12.37.41@2x.png")  
The app provides a special Resource Utilization Report that helps to assess and plan the teams' workload.  
You can try a trial or we can provide a demo session for you and your team if needed. Feel free to ask any questions if needed.  
Best, Nataliya, [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860/activitytimeline-resource-planning-time-tracking?hosting=cloud&tab=overview&utm_source=marketplace&utm_medium=community&utm_campaign=comments) Team


author: Ivan Lima
body: Welcome to the Atlassian Community.

There are lots of moving parts to your requirements here. In Jira, JQL will get you a list of matching issues based on what you're looking for, and it doesn't natively support calculations. You'd need to look into marketplace apps. I have achieved something similar using Tempo timesheets and eazyBI, but you can explore many other great apps that can give you similar results. I'm sure others will chime in and share more insights into this.

Cheers,  
IL.


Tags: cloud

jira-work-management-cloud
Why does my timeline show Old Sprints?
Asked by Mike Lemmon:

Hey There, in Advanced Roadmaps, why does the Timeline show .. old Sprints, ones that I do not see in JIRA Software?


Answers:
author: Hans Meijer
body: Hello Mike,

Did you get an answer already? I have stumbled over the same or similar issue,

I described it as "A ticket is planned in sprint C, and in Advanced Roadmaps it shows sprint A in sprints field/column".

According my information this is a "bug"/design decision of Atlassian.

Regards,

Hans


author: Mike Lemmon
body: What I have found, and was told it is a reported bug, is .. if you have a User Story in a Sprint, the Sprint Ends and the User Story is not closed .. if you put the User Story in the Backlog, rather than a new Sprint ... The User Story will still show in the Old Sprint in Advanced Roadmap...


Tags: advanced-roadmaps
How do I add back something from JIRA that I have removed from my plan, such as a Release or an Epic
Asked by Mike Lemmon:

When creating my plan and it asked which Releases and Issues I want to include, I marked some as not part of the plan, but, now want them included.

How do I add back in a Release or Epic from JIRA into my plan?


Answers:
author: Walter Buggenhout
body: Hi [@Mike Lemmon](/t5/user/viewprofilepage/user-id/3799418) ,

From your plan, get into the plan configuration by clicking the cog wheel next to your plan's name.

In the left hand menu bar, under *Source Data* you should find the option **issue sources** . It will show you an option to **Edit issue sources**.

Clicking that button will take you through the wizard that you used initially to import your data. In the different steps you will be able to select the items you removed/excluded earlier.

comments: author: Mike Lemmon
body: Thanks Walter .. this works .. Perfectly Just getting into using Advanced Roadmaps .. I will likely be pestering you for more insights .. soon.

Thanks again, have a great day.


author: Mike Lemmon
body: Ah.. just found this question asked and answered before .. thanks to the .. Community..


Tags: advanced-roadmaps
Sprint planner board not filtering
Asked by Leopold van Lynden:

I pretty much have Advanced Roadmaps doing everything I want except filtering out certain projects from the board that I need to draw from. We have a company sprint planner board which includes two types of projects, 1) Projects, 2) Retainers. These are differentiated by "Project Category" in JIRA. When I choose the relevant board in the initial config, I would like to filter so that it only pulls in "Project Category = projects". I can manually remove the projects but after syncing with JIRA they start to reappear.

In the initial config there are four or five steps where I would have thought this was possible but it doesn't seem to work:

**1. Issue sources**

If I choose the board AND a filter that only pulls this project category it makes no difference - all pull through. I assume that's because the "filter" doesn't filter the sprint planner or something?

**2. Releases**

I choose the relevant releases for only the projects I want, doesn't filter them out when complete

**3. Issues**

You get an option to choose which issues you want to pull through. I de-select all, then one by one choose the projects I want, and click Select all for those - it still pulls through other projects that I don't want.

What am I doing wrong here? Seems basic and apologies if it is! Thanks for any help in advance.


Answers:
author: Leopold van Lynden
body: Just to follow on to the question here, if I have a board with 40-odd projects, but only want to pull in the "Website Build" ones (differentiated from "Retainer" via Project Category in JIRA, shouldn't that work with a filter from Issue Sources?

I find that even though I have the additional Filter (which essentially allows only "Project Category = Website Build" it doesn't do anything, and eventually through syncing, the retainer projects will just start pulling in. Any ideas? Thank you in advance!

![Screenshot 2020-11-20 at 11.30.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/119116iC44676B97D1B1301/image-size/large?v=v2&px=999 "Screenshot 2020-11-20 at 11.30.50.png")


Tags: advanced-roadmaps
Parent link use
Asked by Julia Hunter:

In Portfolio I was able to set Parent link on a story level view or any other issue type lower than Feature/Initiative. Now in advanced roadmaps that doesn't seem to be an option.

I have following hierarchy:

Initiative

Epic

Story (task, bug, defect, ..)

Sub-task

I need to be able to assign story level issue type to the Initiative as well as an Epic to an Initiative both using Parent Link.  
If an Initiative is something that multiple teams are working on, some might have small contribution (few stories) , some might have an Epic size amount of work.  

How do i make this work.

Thanks


Answers:
author: Dave
body: Hi [@Julia Hunter](/t5/user/viewprofilepage/user-id/3489960) ,

Unfortunately it is not possible as you cannot skip hierarchy levels (i.e. you cannot connect a story directly to an initiative).

Your options are to either create an epic to "bridge" the stories or to just an epic and give it a smaller (although I appreciate that this comes with it's own problem as an epic will not be shown on the main backlog view but rather in the sidebar).

Regards,

Dave

comments: author: Julia Hunter
body: Can I skip an epic level in the hierarchy and just go from Initiative to Story(same level issue types:bug, defect, task) level?


author: Dave
body: If you mean in the hierarchy configuration itself, then sadly not. This is something of a historical remnant from the origins of Advanced Roadmaps (formerly Portfolio) and the way that epic were introduced into Jira.

The relationship between story level and epic is fixed (and you can't actually move the default epic issue type to another hierarchy level - although you can add additional issue types to that level).

The relationship between story and epic is the epic link, the additional hierarchy levels provided by Advanced Roadmaps are parent link.

You can rename the epic hierarchy level, but you cannot move the epic issue type. Alternatively you could create new levels above epic and just **not** use epic and below - but I'm not sure how well that would work in practice.

Regards,

Dave


Tags: advanced-roadmaps
Ticket Duplicate Surge
Asked by Kenese Kaulave:

A ticket was created by another IT officer, but shortly after the ticket was created a surge of the same ticket continued to duplicate over 83+ tickets. I am very new to Jira Service Desk and am currently looking at solutions but am not able to find one that is based on my issue.


Answers:
author: Angus Russell
body: Hi [@Kenese Kaulave](/t5/user/viewprofilepage/user-id/4139245)

I think you've posted your question in the wrong category. It sounds like a Jira Service Desk question but it's posted under Advanced Roadmaps.

Try here - <https://community.atlassian.com/t5/Jira-Service-Desk/ct-p/jira-service-desk>

Thanks,

Angus


Tags: advanced-roadmaps

cloud