youngmon/atlassian-qna huggingface dataset:
Confluence Cloud Team Space after migration --> Usergroup? Profile information
Asked by Clemens Loipersberger:

Hi,

we migrated our team space from confluence onpremise to confluence cloud.

Now I wanted to adjust the site and came accross several things that seems not to work or that i dont understand

* when i add a profile the e-mail address is cut off?![image.png](/t5/image/serverpage/image-id/323587iA967BBABCAC7BE4D/image-size/large?v=v2&px=999 "image.png")
* I thought i could add also a group of users that are in my team but that does not work i can only add "administrative groups"...would be nice to add the whole team directly
* after importing the team space i can not configure the panel layout


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Clemens Loipersberger](/t5/user/viewprofilepage/user-id/5425142) and welcome to the Community,
> *when i add a profile the e-mail address is cut off?*

Is your page converted to the new Editor or is it still using the Legacy one?
> I thought i could add also a group of users that are in my team but that does not work i can only add "administrative groups"...would be nice to add the whole team directly

Where do you want to "add" the group?
> after importing the team space i can not configure the panel layout

Migrated panel macros don't work properly anymore. There is a new panel macro that you can use, but it has less functions. Check out this thread (and others) for more info: [Solved: Where did the Panel Macro go? (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Where-did-the-Panel-Macro-go/qaq-p/1195370)


Tags: cloud

confluence-cloud
Integrating Confluence Calendar with Outlook
Asked by Abdul Rahman:

I have a 10 member team. They update their leaves as out-of-office invites in outlook. And, we also maintain a Calendar in confluence where they need to update again. Is there a way to integrate both?

We do have a DL. I have tried subscribing and publishing which doesn't work. I want them to update their leaves in one place and the other reflects automatically.


Answers:
author: Britta Neugebauer _yasoon_
body: Hi there [@Abdul Rahman](/t5/user/viewprofilepage/user-id/5497010)

Confluence Cloud does not support a native integration with Outlook Calendars, but you can work with an app to integrate your company Outlook calendar into Confluence.

I work for yasoon, an Atlassian Marketplace partner, and we offer a solution that covers your use case: [Outlook Calendars for Confluence \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview)  
With the app, you have the possibility to display Outlook calendars within confluence pages.

You can watch the demo here: [On point demo: Outlook Calendars for Confluence - YouTube](https://www.youtube.com/watch?v=Y285YW6VG5A)  
And book a demo here: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/owa/calendar/MeetMicrosoft365forJira@yasoon.com/bookings/)

Hope that helps!

Best,  
Britta


Tags: calendar
How do I change the sender name on Confluence email notifications?
Asked by Johannes Melkeraaen:

Hi, I have seen this question being raised and I find no recent status - we have an internal branding of our Confluence Cloud and and really want to be able to set the sender name for emails from Confluence to reflect our branding. Why is this seemingly not available?

Thanks in advance!

br

Johannes


Answers:
author: Rik de Valk
body: Hi [@Johannes Melkeraaen](/t5/user/viewprofilepage/user-id/5360592) ,

And welcome to the community. Unfortunately it is currently not possible to set a custom email address for Confluence notifications.

There has been a suggestion on the Atlassian backlog for some years. But last month its status has changed from 'Gathering interest' to 'In progress'.

So maybe this feature will be rolled out somewhere this year. Who knows?

See <https://jira.atlassian.com/browse/CONFCLOUD-68551>.

Have a nice day!

Rik

comments: author: Johannes Melkeraaen
body: Thanks for the prompt reply! I have now added my vote to <https://jira.atlassian.com/browse/CONFCLOUD-68551> and will be watching the case. I pray to the Wiki Gods that it will happen soon!

:-)

Have a nice day, Rik!

Johannes


author: Rebekka Heilmann _viadee_
body: Hi [@Johannes Melkeraaen](/t5/user/viewprofilepage/user-id/5360592) and welcome to the Community,

there is a feature request that you can vote for and watch to get updates: [\[CONFCLOUD-68551\] Allow custom email address for Confluence notifications - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/CONFCLOUD-68551)

As of "why" only the Atlassian product managers may give you an answer. However it's probably just lack of priority.

comments: author: Johannes Melkeraaen
body: already voted after Rik pointed me to the 68551-case, but thanks for your response!


Tags: cloud

confluence-cloud
Draw.io diagram export showing 404 on 400 dpi
Asked by Lebogang:

Draw.io diagram export showing 404 on 400 dpi![2024-05-13 11_45_27.png](/t5/image/serverpage/image-id/323584i178774980A2303DC/image-size/large?v=v2&px=999 "2024-05-13 11_45_27.png")![2024-05-13.png](/t5/image/serverpage/image-id/323585i9CBFD73B90FFE856/image-size/large?v=v2&px=999 "2024-05-13.png")


Answers:
author: David Benson _draw_io_
body: I suspect the problem is that conf 7.13 is in use and likely so an old draw.io version. No chance of updating those?

comments: author: Lebogang
body: Hi David, thank you for your answer. I will update the plugin and test.


author: Rebekka Heilmann _viadee_
body: Hi [@Lebogang](/t5/user/viewprofilepage/user-id/764650) and welcome to the Community,

with specific errors like this, it's usually best to contact the App vendor support directly -\> [draw.io for Confluence and Jira Desk - Jira Service Management (atlassian.net)](https://drawio.atlassian.net/servicedesk/customer/portal/14)

However, a couple of draw.io folk are on here and might be able to help... calling on [@Mike Rink -drawio Diagrams-](/t5/user/viewprofilepage/user-id/5002343) [@David Benson _draw_io_](/t5/user/viewprofilepage/user-id/853291) ?

comments: author: Lebogang
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)

I will contact the vendor and keep my eye on the post incase something pops up. Thank you.


Tags: confluence-data-center

confluence-server

data-center

draw.io

server
Modify the Team Managed Velocity Report
Asked by Travis R Knight:

In the velocity report for a team-managed project, I don't see any values for completed work, only the grey planned bars. How does one change the filter for the Team Managed Velocity Report?


Answers:
author: Marc - Devoteam
body: Hi [@Travis R Knight](/t5/user/viewprofilepage/user-id/5567525)

Welcome to the community.

On a Team Managed project their is no option to change the board filter.


Tags: cloud

jira-cloud

jira-software
Multiple select option through drop down list in Jira Software
Asked by Jatin Masiwal:

Dear Team,  

Due to increase in different Service components in Change Management project and page content is getting bigger. I would like to put all those Service Components in a Drop down list with multiple option selection.  

I would like to know if there is a possibility to have multiple options drop down list in the Jira Software version.

For any further questions or comments please let me know.

Thanks in advance

Regards,  
Jatin


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Have you already explore the different customer fields available from Settings \>\> Issues \>\> Custom fields ?

Attaching screenshot for reference.

![Screenshot 2024-08-14 at 10.08.07?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341623i8C09D5BB5676A2E0/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 at 10.08.07?AM.png")


Tags: cloud

jira-cloud
Can I get the ticket number created when call Jira Issue collector?
Asked by Adrian Ovares:

Hi all, currently we use Jira collector so our users can create a new ticket when the have any issue in our website.

Does anybody know if the Jira collector returns the ticket number after creating it so we can show the user his ticket number?


Answers:
author: Bill Sheboy
body: Hi [@Adrian Ovares](/t5/user/viewprofilepage/user-id/5566484) -- Welcome to the Atlassian Community!

I believe the created issue's key is only available from the collector when the project access is Public, and there is a suggestion to improve that behavior: <https://jira.atlassian.com/browse/JRACLOUD-74067>

There are a couple of workarounds noted for that suggestion, and another one could be:

* capture the requestor's email address with the collection prompts
* use an automation rule to respond to them with the issue key and other information

Kind regards,  
Bill

comments: author: Adrian Ovares
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313), thanks for your answer, I don't know if I explain well. when I call the Jira issue collector, after the Jira creates the ticket, that process return something to the caller?


author: Bill Sheboy
body: No problem as you explained what you needed quite well.

The challenge is what I described earlier: unless the project permissions make it Public, this is not possible. Please see this post with a similar response from an Atlassian support engineer:

<https://community.atlassian.com/t5/Jira-questions/Issue-Collector-Get-Link-to-Ticket/qaq-p/1907656>


Tags: cloud

jira-cloud
When exporting issue from Jira, its not exporting all of the entries in the "labels" field.
Asked by Rebecca Hill:

When exporting issue from Jira, its not exporting all of the entries in the "labels" field. It's only exporting the first 7 labels entered for one issue, even though for some jira tickets there are more than 7 labels entered. Does anyone know why and how I can export all of them?


Answers:
author: Marc - Devoteam
body: Hi [@Rebecca Hill](/t5/user/viewprofilepage/user-id/5567520)

I tried to duplicate this, but I get all labels on issues. I have set 9 labels on an issue an this is all exported.

I exported via the ootb option Export to CSV (my defaults), which option did you use, or did you use an app?


author: Aron Gombas _Midori_
body: [@Rebecca Hill](/t5/user/viewprofilepage/user-id/5567520) Are you seeing anything specific to the labels of the problematic issue?

I mean maybe some label name contains a special character which is not legal in CSV...


Tags: cloud

jira-cloud
Report with Story = X, with total of time spent on SubIssue/SubTasks = X
Asked by Dawn E Chaplin:

I'm trying to figure out how to run a report so we can see all our Stories with the text "Time" in them so it shows all SubIssues/Subtasks on that story and total of time spent for that SubIssue/Subtask. Something as simple as below. Thank you.

++**Story**++ ++**SubIssue/Task**++ ++**Time Spent Total of SubIssue/Task**++

Time Meetings 4 hr

Time Reports 2 hr


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Dawn E Chaplin](/t5/user/viewprofilepage/user-id/5471848)

if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2783603).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these, you can build a view like e.g. this in just a couple of clicks:

![sub-task-time-sum-up.gif](https://community.atlassian.com/t5/image/serverpage/image-id/341835iCB352829F0F25687/image-size/large?v=v2&px=999 "sub-task-time-sum-up.gif")

This is really just one of a virtually endless number of possible views and reports; you can also view and group by any other issue fields, configure different sum-up styles, etc. etc.

Any questions just let me know,

Best,

Hannes


Tags: jira-unknown-hosting-type

unknown-hosting-type
Change access to the Jira Service Manager portal with username and password, but the user does not h
Asked by yuliana seijas:

How can I change the access to the Jira Service Manager portal with username and password, but the user does not have the email address?


Answers:
author: Dexter de Vera
body: Hi [@yuliana seijas](/t5/user/viewprofilepage/user-id/5558759) ,

Based on my knowledge, you can't. customer account based on email addresses.

Hope it helps.

Thank you!

comments: author: yuliana seijas
body: I think I expressed myself badly. What I need is to be able to log in with user (data - name) and password. Is this possible? {#toc-hId--349703340}
---------------------------------------------------------------------------------------------------------------------------------------------------


author: Dexter de Vera
body: No, but you can use SSO for your Jira.

You may check this document on how to configure SAML single sign-on with an identity provider <https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/>


Tags: cloud

jira-cloud

jira-service-desk
How to access My companies Jira from JIRA CLOUD app in IOS
Asked by Glenne Blacker:

My companies Jira url - <https://jira.tuigroup.com/>

on the app how can I access the above Jira Cloud using the app as it has better functionality to the other JIRA app.

I get the below screen:

![jira.jpg](/t5/image/serverpage/image-id/341535iB715D985CE393CDA/image-size/large?v=v2&px=999 "jira.jpg")


Answers:
author: Simon Stiefel
body: Hi Glenne,

Based on the URL you shared, it looks like your company is using Jira Data Center, not Jira Cloud.

There is a separate app in the App Store for Jira Data Center called "Jira Data Center". Could you give that one a try?

Hope that helps,

Simon

comments: author: Glenne Blacker
body: Thanks [@Simon Stiefel](/t5/user/viewprofilepage/user-id/1127439) appreciate your answer.

I have tried using that app but there is a lot less functionality as to the Jira Cloud app hence why I tried the other app. e.g. Dashboards.

It is a shame as I cannot use apps now for Jira.


Tags: cloud

jira-cloud
[Ranking] The ranking feature works randomly on Kanban board
Asked by Lucas Lombardo:

Hello!

**Context:** we are using a Kanban board for which ranking feature is activated - "*ORDER BY Rank ASC* " in the filter query - "*Using Rank*" appear properly in board configuration.

**Issue:** over the last few days I've sometimes been able to move items correctly and classify them within a column, according to their rank, and sometimes I can't do it any more. If this happens, I get an error message telling me that the ranking feature isn't activated even though no one has modified the board configuration and *ORDER BY Rank ASC* is still in the filter.

It's also happened to some members of my team, but not others. The behaviour then seems random.  

Has this ever happened to you?  
Is this a bug that has already been reported?  

Thanks and have a nice day! Lucas.


Answers:
author: Marc - Devoteam
body: Hi [@Lucas Lombardo](/t5/user/viewprofilepage/user-id/5448337)

If its random and your filter for the board is ordered by rank, this should work.

Are you certain the filter didn't change, and does the board contain issues from multiple projects or a single project?

If its multiple projects, are there issues from team managed projects included in the filter?

Can you provide your boards config and used filter?

comments: author: Lucas Lombardo
body: Hello Marc,  

- The filter did not change, 100% sure.  
- The board contains issues from only one project  
- The filter used is really simple : project = "MyProject" AND issuetype in (Story, Task) ORDER BY Rank ASC  
Swimlanes are based on queries related to labels. The rest of the config remains the one by default, nothing special.  

When I said "*The behaviour then seems random* ." I meant sometimes the ranking works (by drag and drop) sometimes it doesn't.  

Thanks.


Tags: cloud

jira-cloud

kanban

priority

rank

ranking
Automation rule - Update Child Issue Assignee when Assignee for Overall Story is Changed
Asked by Jessica Carl:

Hello - I'm requesting assistance to setup an automation rule. When the Assignee for the overall Story is changed, I would like the assignee for all Child Issues of that Story to auto update to the new person too. I'm new to automation rules and not even sure where to start. Thank you.

![Jira assignees.png](https://community.atlassian.com/t5/image/serverpage/image-id/341527i83D4C1DD11ECF8A9/image-size/large?v=v2&px=999 "Jira assignees.png")


Answers:
author: Marc - Devoteam
body: Hi [@Jessica Carl](/t5/user/viewprofilepage/user-id/5567438)

Welcome to the community.

It can be as simple as the following example I made.

![Screenshot 2024-08-13 at 16.34.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/341529iABC6B9D5C2839CE7/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 16.34.47.png")

comments: author: Jessica Carl
body: Hi Marc - thank you for the welcome and the reply. I set my rule up just like your screenshot but nothing happens. Do I need to wait a period of time for the rule to go into effect and/or for the automation to occur after the trigger of changing the Assignee? Best!


author: Marc - Devoteam
body: Hi [@Jessica Carl](/t5/user/viewprofilepage/user-id/5567438)

No an automation rule will act as soon as its created, it should be active be default.

What does the log of the rule contain?


author: Jessica Carl
body: I found the issue. I had to edit this step from "Edit issue" to "Assign issue" - thanks again, Marc, for the help!![Jira assignees edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/341572iB27A19F08CDE4543/image-size/large?v=v2&px=999 "Jira assignees edit.png")


author: Dexter de Vera
body: @Hi [@Jessica Carl](/t5/user/viewprofilepage/user-id/5567438) ,

Welcome to the Atlassian community

In addition to [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) sample automation. You may add - Issue fields condition: Issue type = story.

This is the sample automation:

Trigger: Issue assigned

Issue fields condition: Issue Type equals Story

Branch rule / related issues: Type of related issues - Subtask

Action: Assign issue - Copy from trigger issues

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341571i3996FAD7952F514B/image-size/large?v=v2&px=999 "image.png")

Note: this issue will run when the story tickets assignee updated

Hope it helps.

Thank you!

comments: author: Jessica Carl
body: Thank you, appreciate the different approach option!


Tags: cloud

jira-cloud
Suggestion to Atlassian - Create "Control" page similar to the one in Confluence Cloud (premium)
Asked by Apryl Harris:

Hi,  
In Confluence Premium there is a "Mission Control" page that gives good info to Confluence Admins. It would be nice if the same/similar was offered to Jira Cloud customers (at least premium and above customers). I know Jira has an Insights page under Security, but it does not have the same info. Maybe that page could be expanded to include some of the below info.  

I would envision the "Mission Control" page in Jira Cloud to have # of projects, boards /project, project lead, type of template used to create the project, last activity in a project, Jira Admins (maybe site admins), etc.  

Atlassian - does a page like the below exist in Jira Cloud? If not, what's your take on a similar page in Jira Cloud?

![Confluence Misssion Control_example for Jira Cloud.png](/t5/image/serverpage/image-id/341505iFDC9C440265A1CCD/image-size/large?v=v2&px=999 "Confluence Misssion Control_example for Jira Cloud.png")  

*Notes:*

1. *the image shown is not the full Mission Control page. It also has a bit more info below with charts*
2. *I tried to submit a suggestion, but it kept directing me to the list of suggestions and would not allow me to submit.*   

   <br />


Answers:
author: Marc - Devoteam
body: Hi [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328)

This does not exist in Jira Cloud.

You could raise your suggestion here: <https://jira.atlassian.com/secure/Dashboard.jspa>


Tags: cloud

jira-cloud
JIRA filter for tasks aging that consider two dates i.e. due date and forecast due date
Asked by Priyanka:

Hi,

I am trying to create a filter for Aging Open Tasks that were created 30 days ago in JIRA that considers two dates, i.e., "due date" (if the forecast due date is blank) and "forecast due date" (if the forecast due date is filled), for a two-dimension aging dashboard.

The filter created by me is not working as expected. Kindly support creating the correct filter for the aging dashboard.

Filter is as follows-

project = XYZ AND (issuetype = Task) AND (status in (Open)) AND (created \>= startOfDay(-30d) AND (duedate \<= now() AND "Forecast due date" is EMPTY)) OR ("Forecast due date" is not EMPTY AND "Forecast due date" \<= now()) ORDER BY priority DESC, updated DESC


Answers:
author: Trudy Claspill
body: Hello [@Priyanka](/t5/user/viewprofilepage/user-id/5567366)

Welcome to the Atlassian community.

In what way is it not working? Are you getting a syntax error? Are the results not correct?

If the results are not correct, in what way are they not correct? Are you getting issues that you think should be excluded? Are you not getting issues that you think should be included?

I think one possible problem is that you should have another set of parentheses. I used indentation formatting below to show where they should be inserted - at line 3 and line 15.

```
project = XYZ AND (issuetype = Task) AND 
(status in (Open)) AND
( 
  (
    created >= startOfDay(-30d) AND 
    (
      duedate <= now() AND 
      "Forecast due date" is EMPTY
    )
  ) OR 
  (
    "Forecast due date" is not EMPTY AND 
    "Forecast due date" <= now()
  )
) 
ORDER BY priority DESC, updated DESC
```


Tags: cloud

jira-cloud
Release across projects ?
Asked by Mirela Todorova:

Hi all

what are the options to have Releases across different Jira projects ? Any way we can combine tickets from several projects in the same Release ?


Answers:
author: John Funk
body: Hi Mirela,

See if this article helps you.

<https://support.atlassian.com/jira-software-cloud/docs/create-a-cross-project-release-in-advanced-roadmaps/>


author: Danut M _StonikByte_
body: Hi [@Mirela Todorova](/t5/user/viewprofilepage/user-id/5222282),

Here is an possible solution.

1. Add a release with the same (e.g. "Release 1.0") name to all the projects

2. Assign the issues from all the projects to release by setting the Fix Version field to your release ("Release 1.0")

3. Create and save a filter that returns the issues from your release. As you can see in my example below, the filter returns the issues from multiple projects.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341662i5C8517AE4527E1A2/image-size/large?v=v2&px=999 "image.png")

4. Create a new agile board based on this filter - name it Cross-Project Board

5. Do you planning normally. For example, you can create a sprints that include issues from different projects

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341668iC3F6B4310A99D4FE/image-size/large?v=v2&px=999 "image.png")

You can track your sprint and release by using the available Jira gadgets and reports; they might be enough for your needs, although, in this context, you might need for example an **overall burn-down chart for your cross-project release with ETA**. If so, please let me know and I will provide more details.

Hope this helps.

Danut.


Tags: cloud

jira-cloud

release