youngmon/atlassian-qna huggingface dataset:
Automation: move to different board based on poll result
Asked by Noemi Cugudda:

Is there any way to get a card moved to a different board based on the result of a poll within it?

The use case would be:

Figure out what to do with own X

* Sell
* Donate
* Trash
* Keep

If "Sell" is the final result from the poll, I'd like that item's card to move to a board where I keep track of the potential sales.

I've tried looking around but I wasn't able to find anything. I'm hoping someone more knowledgeable can point me in the right direction ?


Answers:
author: Brittany Joiner
body: [@Noemi Cugudda](/t5/user/viewprofilepage/user-id/5538241) how are you keeping track of the poll? Are you using a power-up to do that?

comments: author: Noemi Cugudda
body: Hey [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) good question! I should have mentioned this ?

I'm using Polls - Tiny Power-Ups Club.

If there are any other ways to make this work, I'm not attached to a specific power-up or method, and I'm happy to hear more ?

Thank you!


author: Brittany Joiner
body: [@Noemi Cugudda](/t5/user/viewprofilepage/user-id/5538241) ah okay! thank you for clarifying! Unfortunately I can't really think of a way that I would integrate with that Power-Up, although Tiny Power-Ups is always developing cool things so you might be able to make a feature request for that!

Another way you could do this is to make a list for each question/poll, and then each card in that list be an option. Then use the [Voting Power-Up](https://trello.com/power-ups/55a5d917446f517774210013/voting) for people to pick and vote on just one card in that list.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334485i6DFA61246D9DDCC4/image-size/large?v=v2&px=999 "image.png")

Then you could sort the lists by most votes, or you could build some really advanced automation that has a list of cards for each question and custom fields that are incremented each time someone votes for one of those options. Definitely would not be the simplest thing to set up, but I can expound on this a bit more if you're interested in that route.


author: Brittany Joiner
body: [@Noemi Cugudda](/t5/user/viewprofilepage/user-id/5538241) if you found this answer helpful, would you mind accepting it in case folks who have a similar question can see there's an answer in here? I know it may not be the answer you were hoping for but, I do hope I explained what's possible (and not) in Trello!


author: Noemi Cugudda
body: Hi, and sorry! I am abroad and could only reply now.

Thank you for the help and the clarification ?


Tags: cloud

trello-cloud
Sharing with team member
Asked by Jeni Machon:

If I share a board with a member of my team as 'member' are they able to make changes to the board? Can they add, edit, move tasks?


Answers:
author: Sudarsana G
body: Can describe more Is this with Jira cloud or DC ? or Trello?

In Jira, permissions are more granular and can be configured by the administrator. Typically, a Member (someone with project access) can:

Create Issues/Tasks: Yes  
Edit Issues/Tasks: Yes, if they have the "Edit Issues" permission  
Move Issues/Tasks: Yes, if they have the "Move Issues" permission  
Delete Issues/Tasks: Yes, if they have the "Delete Issues" permission

comments: author: Jeni Machon
body: in trello


author: Sudarsana G
body: In Trello, when you add someone as a Member to a board, they have the following permissions:

Add Cards: Yes  
Edit Cards: Yes  
Move Cards: Yes  
Delete Cards: Yes  
Add Lists: Yes  
Edit Lists: Yes  
Move Lists: Yes


author: Brittany Joiner
body: [@Jeni Machon](/t5/user/viewprofilepage/user-id/5538219) yes adding someone as a member means they can do those things. If you want to limit what someone can do, you do have a few options.

If your board is part of a premium workspace, you can add someone and give them a role of Observer, which will only allow them to view or comment on cards (not add, edit or move cards).

You can also go to the board settings to tweak a few other permission settings, like preventing commenting from anyone, or preventing anyone besides admins from adding people to the board. But to prevent someone from editing content on your boards and being part of your board, you'll need them to be an Observer.

Depending on what you're trying to accomplish, you could make your board public and not add those people you do not want to edit your board, but instead just directly send them a link to the board. Since it's public, they'll be able to view the content, but since they aren't members, they won't be able to edit it.

comments: author: Brittany Joiner
body: [@Jeni Machon](/t5/user/viewprofilepage/user-id/5538219) if this answer was helpful, would you mind accepting it so folks who have the same question can see there's an answer in this thread?


Tags: cloud

trello-cloud
Charged over $500 for standard package
Asked by Gina Brown:

I sent a message and have heard NO RESPONSE!! I was charged for standard package and when I invited my students to the board I was charged $527.28.   
On the standard package description it states unlimited collaborators and then I was charged extra when they joined .  


Answers:
author: Brittany Joiner
body: [@Gina Brown](/t5/user/viewprofilepage/user-id/5537934) if you create a support ticket, they should reach back out to you soon: <https://support.atlassian.com/contact/#/>

But i think what might have happened is that you maybe added those students as workspace members? You will be charged for every workspace member. I assume you may just want to make yourself the only workspace member, and then add your students directly to a single board in that workspace. In that case, you will not be charged for the students. (It's a bit confusing, but basically you don't pay for people who are only part of one board in your workspace, but you DO pay for people on multiple boards or people who are workspace members. Watch this video to learn more about the collaborators and terminology: <https://youtu.be/jJVfiaBKVZA>

comments: author: Gina Brown
body: Yes after lots of reading through things on the website I did see this however I still think it is quite misleading when it is advertised as unlimited colaborators . Really not making it clear what counts as that ? A member or a guest or who?   
Anyway I can't pay $500 I just can't . So I am requesting a refund and I have taken everyone off the boards . Please consider this as a huge mistake .   
thanks for your response


author: Brittany Joiner
body: [@Gina Brown](/t5/user/viewprofilepage/user-id/5537934) I don't work for Trello so i can't really do anything about considering this a huge mistake unfortunately. As you should be able to get a refund and I hope my explanation helped clarify exactly what happened here (even if it's not desired), would you mind accepting this answer so if folks have a similar question they know there is an answer in here? (Even if it's maybe not the answer everyone wants so hear ?)


Tags: cloud

trello-cloud
I cannot create a new account
Asked by Cesar Castro _JOTIC_:

I am trying to create the new account directores.pad@sangaban.com.pe to my company users. The process flow until the system (atlassian account creation) shows a verifycation windows and should send a verifying code. But this email never reaches the user emailbox. I had checked in the mail server, it does not reach the email server. I have tryied many times.


Answers:
author: Brittany Joiner
body: [@Cesar Castro _JOTIC_](/t5/user/viewprofilepage/user-id/5537988) you may need to check with your company's IT team to see if there is a firewall or something preventing the issue. If not, you'll need to reach out to support: <https://trello.com/contact#/>

comments: author: Brittany Joiner
body: [@Cesar Castro _JOTIC_](/t5/user/viewprofilepage/user-id/5537988) were you able to get this resolved?


author: Alisson Sartor
body: Hello, Cesar!  

I tried to send a new confirmation email and password reset to the address you mentioned but got this error  

Recipient address rejected: User unknown in virtual mailbox table  

User unknown in the virtual mailbox table **indicates that the email address you are trying to send the notification to does not exist or is not recognized by the email** Can you confirm with your IT if it's everything ok with this email?  

<br />

Kind regards,  
Alisson  
Trello Team

comments: author: Cesar Castro _JOTIC_
body: Hello Alisson

Yes, We did delete that account and created another similiar without the dot in the name.

And so, it operates fine.

We will continue to use the cloud app Trello.

Best regards.

Cesar Castro

San Gaban SA


Tags: atlassian-account

cloud

trello-cloud
I'm not able to join a workspace that was sent to me via e-mail. Can anyone help me?
Asked by Gabriela Garcia Tavares:

When I click the botton it keeps loading and loading as if it were trying to go to trello and Atlassian at the same time and it never ends up anywhere.


Answers:
author: Vronik
body: Hi

I understand that you are doing it through a browser, have you tried changing browsers or doing it in an incognito window or making sure that you do not have pop-up windows blocked

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: atlassian

workspace
Pay for Trello Paypal
Asked by Charlotte Duzong:

I wil upgrade my account to premium but I haven't a credit card. Can I pay by Ideal of an other way?

Best wishes


Answers:
author: Andy Gladstone
body: [@Charlotte Duzong](/t5/user/viewprofilepage/user-id/5537822) welcome to the Atlassian Community.

Unfortunately, Trello subscriptions can only be paid by Credit Card. PayPal, Zelle, Venmo, etc. are not accepted forms of payment.

Hope this helps.


Tags: cloud

trello-cloud
Unauthorised for readonly workspace
Asked by Maria Harpas:

I am trying to change something in description and its saying "unauthorised for read-only workspace" ? Also some cards are not allowing me to change the due date?


Answers:
author: Vronik
body: Hi

Look at this

<https://trello.com/guide/enterprise/manage-permissions#workspace-membership-restrictions>

You most likely have permission restrictions

comments: author: Maria Harpas
body: Thanks so much for responding one the 2 boards I am having issues there are only 2 people on one board and only me on the other. My other boards seem to be fine!


author: Brittany Joiner
body: [@Maria Harpas](/t5/user/viewprofilepage/user-id/3703741) are you over the 10 collaborator limit in a free trello workspace? If so, you won't be able to edit any content on your boards until you upgrade to a paid trello plan or remove your collaborators. More on this change here: <https://support.atlassian.com/trello/docs/workspace-user-limit/>

comments: author: Maria Harpas
body: No not over the 10 limit


author: Brittany Joiner
body: [@Maria Harpas](/t5/user/viewprofilepage/user-id/3703741) im not sure what's the problem there then, sounds like you may need to reach out to support. <https://trello.com/contact>


author: Maria Harpas
body: ok great didnt know that I could ta :)


author: Maria Harpas
body: actually its dosent let me as I am on free trello!


author: Maria Harpas
body: Do you know if on the free version there is only a limited number of cards I can have?


author: Brittany Joiner
body: [@Maria Harpas](/t5/user/viewprofilepage/user-id/3703741) nope there shouldn't be a limit with that. As a community leader, I have a button I can press that will flag this post to support and they should look in here and respond within a few days so hopefully they'll be able to help!


author: Maria Harpas
body: thanks you so much Brittany very grateful :)


Tags: cloud

trello-cloud
Automatically set the due date when I create the card - Problem
Asked by sandra_aleksic14:

I have a problem when I create a card it automatically sets a due date on next day 2:00 AM. (If I create a card on Saturday, it sets a due date on Monday 2:00 AM)

This problem exists only on one board and there is no automation. Then when I want to change the due date I can put any day except Saturday and Sunday.

Does anyone have a similar problem? Thanks!![Screenshot 2024-07-07 124958.png](https://community.atlassian.com/t5/image/serverpage/image-id/333855i3E3911469F8DFC12/image-size/large?v=v2&px=999 "Screenshot 2024-07-07 124958.png")


Answers:
author: Alisson Sartor
body: Hello, Sandra!  

Welcome to the community  

Just to confirm my understanding, are you certain there is no automation at play? In Trello, when you create a card without automation, it does not automatically have a due date assigned. You must manually select the start and end times if you wish to set a due date.  

You can check more information on due dates in the documentation below  

<https://support.atlassian.com/trello/docs/adding-dates-to-cards/>  

If you can give me more details, I can reproduce the issue on my test instance as well. Can you also confirm whether you are using the web or desktop version?  

Kind regards,  
Alisson  
Trello Team  

<br />

comments: author: sandra_aleksic14
body: Hello Alisson,

Yes you understood correctly there is no automation on this board. I have no problems on other boards, only this one.

As far as I've noticed, this problem occurred when I added the only automation to add a member when creating the card, and then I thought if there were settings somewhere for the working hours of the member, so it automatically switches the due date from the weekend to a working day, Friday or Monday, depending on which is closer. I disabled this automation but I still have the same problem.

I use desktop version.

Do you need any more information?


author: Alisson Sartor
body: Hello, Sandra!  

Thanks for the details. This looks like some sort of bug. Is there any possibility for you to recreate this board and copy the lists and cards to see if the issue persists? You can check on the doc below to see how to copy   

<https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/>  

Kind regards,  
Alisson  
Trello Team


author: sandra_aleksic14
body: Hello Alisson,

I copied all lists to new board and everything works fine now.

Thank you!


Tags: automation

due-date
2 Trello annual licenses
Asked by Teodora:

Hi! I wanted to buy a license and when I clicked for the premium license, in the billing section I saw : "2 Trello annual licenses"

How can I buy ONE license? It appears 2 by default.

Thanks.

![F?r? titlu.png](https://community.atlassian.com/t5/image/serverpage/image-id/333826i0EA92135883A1E78/image-size/large?v=v2&px=999 "F?r? titlu.png")


Answers:
author: Alisson Sartor
body: Hello, Teodora!  

Welcome to the community.  

This happens when you have a member on the workspace beside you(you will be charged per member of the workspace, or if someone is a guest on more than 2 boards on this workspace.  

You can check the following link if this situation is happening. This link will show you if you have more than one member.  

<https://trello.com/select-team-to-upgrade>  

More details can be found on the link below  

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>  

Kind regards  
Alisson  
Trello Team  

<br />

<br />


Tags: cloud

trello-cloud
Issue with photo upload / Format not supported
Asked by Laura D:

Hi! I just changed to a new IPhone 15 and wanted to continue using my Trello app as with the old cell phone. But it is not possible to upload any photos or screenshots - I receive an error saying that the format is not supported. I tried with a photo I had already uploaded with my old phone (which had worked out before) but it gave me this error again. Can you please help me? Laura


Answers:
author: Brittany Joiner
body: [@Laura D](/t5/user/viewprofilepage/user-id/5537785) I've also experienced this issue recently, and i didn't think much of it but since you mentioned it, now I'm more curious haha. I think it might have something to do with the file size or the fancy formats of the new iphones. I'm going to create a support ticket and ill let you know what i find out!

comments: author: Brittany Joiner
body: Actually i think i just realized what's happening - i think the Live photo format is unsupported. If you click on the photo and turn off the live mode, does it let you upload?


author: Laura D
body: Thank you so much for creating a support ticket! I have the ?live" photo function switched off - and I had tried an old picture as well (that I had managed to upload to the same Trello workspace earlier by the old phone). Doesn't work with the new phone...


author: Brittany Joiner
body: [@Laura D](/t5/user/viewprofilepage/user-id/5537785) interesting! yeah support just responded back and said they were not having issues with the live photos on an iPhone 13, so they gave me some more things to try, like trying from other devices. We're trying to figure out if it's just an iPhone 15 thing or what. Im going to try from my iPad and see if my partner can try it from her iPhone too and see what happens.

Support also recommended deleting and reinstalling trello so ill try that too.

Feel free to try any of those things on your end too and let me know what you find and I'll mention it when I reply back to support!


author: Laura D
body: Dear Brittany, you know what?! I did not change anything and it just started working again!!! I really appreciate your help. As sometimes with technical issues, they resolve themselves... However, I am more than happy! Thank you. Laura


author: Brittany Joiner
body: [@Laura D](/t5/user/viewprofilepage/user-id/5537785) hahah i just tried it again with a photo that didn't work yesterday and it's working now for me too ? Glad we could be on this journey together haha


author: Laura D
body: Indeed ? thank you so much!


author: Brittany Joiner
body: [@Laura D](/t5/user/viewprofilepage/user-id/5537785) you're welcome! if you want to go ahead and accept this answer, that will show folks this is resolved if they're having the same issue!


author: Nicolas Grossi
body: [@Laura D](/t5/user/viewprofilepage/user-id/5537785) Welcome! Are you using the latest release of Trello ?

Nicolas

comments: author: Laura D
body: Yes, I just newly installed it.


Tags: cloud

trello-cloud
Limit of participants of a free workspace reached even if not true even if it is not
Asked by Gianluca:

Hello!

I would like to join a volunteering association free workspace.

The admin is inviting me but he always get the message that the limit of 10 participants max has been reached.

He checks extensively the workspace but only 7 participants are connected.

Is there anything that we can do?

How can I join the Trello board?

Thanks in advance


Answers:
author: Brittany Joiner
body: [@Gianluca](/t5/user/viewprofilepage/user-id/5537430) i suspect there are probably 7 workspace members, but more *collaborators* , which means more than 10 people involved in some of the board in that workspace. If you go to the workspace members page, what does the collaborator number say (not the workspace members)?   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334175iA2CA497E6E8A17B6/image-size/large?v=v2&px=999 "image.png")


author: Alisson Sartor
body: Hello, Gianluca!  

Welcome to the community.  

Can you share the URL of the workspace here? I can check on our system if there's any error in the member count. Also, just to make sure, is 7 the number of the workspace and not the board? If the board has 7 members but the workspace already has 10, this is the reason for the issue.  

Kind regards,  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Teacher/student viewing
Asked by martyjt:

I'm using trello to organize a study abroad program. On a single board, if I set all the students to *observer*, can I make logistical or financial lists or cards or other such content invisible to them? I'm trying to avoid duplicate content as well as limiting a myriad of links to other cards on other boards. Does trello have recommendations about this?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/adding-observers-to-boards/>

<https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-add-an-observer-to-a-card-so-he-will-have/qaq-p/1051693>


author: Brittany Joiner
body: [@martyjt](/t5/user/viewprofilepage/user-id/5537531) you could use the External Share Power-Up to create a link that shares cards only in certain lists or with certain labels.

comments: author: Brittany Joiner
body: [@martyjt](/t5/user/viewprofilepage/user-id/5537531) feel free to accept this answer as it's a possible solution so others who are looking for something similar might find it helpful!


Tags: cloud

trello-cloud
How to post a suggestion for Trello in Jira?
Asked by AC Wert Assessoria BPO Financeiro:

I'm trying to create a suggestion in the Jira suggestions and bugs area. I can view what was created by other members. However, when trying to create my own, I can't find the Trello project in the options.

![Trello.png](/t5/image/serverpage/image-id/333802iE7A4E19BDB8DE7D2/image-size/large?v=v2&px=999 "Trello.png")


Answers:
author: Vronik
body: Hi

The same thing happens to me, but reviewing the trello documentation, there is this article, maybe it will help you

<https://support.atlassian.com/trello/docs/submitting-feature-requests-for-trello/>.

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks

comments: author: AC Wert Assessoria BPO Financeiro
body: Thanks for your time!  

It seems we won't be able to posto suggestions for a time.

I'll talk to suport about it.


Tags: cloud

trello-cloud
Automation Can't Find a Board
Asked by Joshua King:

I created and automation rule that (should) move a card to a different board when the due by date is checked (completed). However whenever I check the due by date to complete, nothing happens. In the automation log for this rule it is telling me the the board couldn't be found. I am selecting the board and list it should go into from a drop down list when I created the automation rule. Any ideas of what might be happening?


Answers:
author: Alisson Sartor
body: Hello, Joshua!  

Welcome to the community  

Can you check if any of the boards have a blank space at the end of the name? Some users reported that this could cause errors like this. Also, this message can also show up when the user running the rule isn't a board member. Can you confirm if you are a board member on both boards?  

Kind regards,  
Alisson  
Trello Team

<br />

<br />

comments: author: Joshua King
body: There was a space after the Board name. That fixed it! Thank you so much!!!


author: Alisson Sartor
body: Awesome, glad it worked!


Tags: cloud

trello-cloud