youngmon/atlassian-qna huggingface dataset:
How to I declare docker capabilities for a remote agent?
Asked by Ryan Golden:

*This question is in reference to Atlassian Documentation: [Configuring remote agent capabilities using bamboo-capabilities.properties](https://confluence.atlassian.com/pages/viewpage.action?pageId=838556270)*

Ask your question here...


Answers:
author: Shivaprasad
body: Install the docker-engine on the remote agent. Docker will be detected by the remote-agent jar file and published to the Bamboo server. Manual capability configuration is generally not needed


Tags: bamboo-administration

documentation
How can i change a bamboo variable in a script task
Asked by Sylvain Gagne:

Hi,

One of my build task it getting a variable from my pom file, the version number. This step place the value in variable bamboo_maven_version.

Later, i have another build task, a script one, where i want to change the bamboo_maven_version

In this script :

```
echo "Hello $bamboo_maven_version"
```

set "bamboo_maven_version=0.0.11"

echo "Hello $bamboo_maven_version"

The end result is :

```
build	16-Sep-2016 12:33:41	Hello 0.0.10-SNAPSHOTbuild	16-Sep-2016 12:33:41	Hello 0.0.10-SNAPSHOT
```

Is it possible to change, from a script task, a bamboo variable ?


Answers:
author: Alexey Chystoprudov
body: There is no way to change build variable. If you need to propagate some variable to other tasks in same job, you can export it into file, then use Inject variable task, then use this variable in next tasks - <https://confluence.atlassian.com/display/BAMBOO/Configuring+a+variables+task>

comments: author: Miroslav Georgiev
body: is there a plan to implement that feature?


author: Alexey Chystoprudov
body: I don't thinks so, looks like Inject variable task covers all flows


author: lance_lyons
body: There is a flow that is not covered. If I want to produce some docker image name that was produced in a build like servicename:1.0.0.1 and then use this image name in down stream deploys, I am not able to set this variable (eg, latestimagename) so I can use that value in a later deploy.  

I could write the value to a file and then on subsequent deploys pull that file as artifact and then read that value but this is a long way from just being able to set a variable.  

Has this changed in recent versions of bamboo?


author: Culme
body: Not being able to change the value of a variable does, well... suck. In effect, they aren't variables, but constants.

I can see why this isn't easy to implement in e.g. bash scripts etc, but there could at least be a specific task type "Change bamboo variable value", where some value could be directed into a variable.

The option to use a file "works" in certain scenarios, but so does booting from floppy.

My use case is pretty much exactly as [@lance_lyons](/t5/user/viewprofilepage/user-id/853588) above; I need to alter some stuff on a docker image before pushing it to repo.


Tags: bamboo-administration
remote agent authentication
Asked by GleeProject:

My Bamboo server has remote authentication enabled, now after a remote agent is restarted (post a configuration change) Agent unique id (UUID) need to be updated in Bamboo. which is becoming cumbersome because of growing number of remote agents.

I am not sure, if this is the way to solve the problem - <https://confluence.atlassian.com/bamboo/securing-your-remote-agents-289277197.html>

<br />

Can you please suggest a solution.

<br />


Answers:
author: Shivaprasad
body: I have worked with remote agents. As far as i know, the UUID changes only if the remote-agent-home directory changes. Even if you change configurations ( i am assuming you are talking about the configuration file ), if you use the same home for the remote agent, UUID should remain same. You can force the remote-agent to use same home using -Dbamboo.home command line argument.


Tags: bamboo-administration
What is ideal number of remote agent on a single server (32GB, 8 CPU) and how many builds (average complexity) they may support?
Asked by GleeProject:

We have a variety of project across technologies, now currently we have a small server dedicated for each project for running a remote agent. Since the number of projects are fairly large and so is the number of builds.

looking for recommendation around few dedicated servers for build agents.


Answers:
author: Przemek Bruski
body: It's a hard question. Assuming you use Maven, take 0.75 GB as memory requirement. This is how many agents you can have, but they will slow each other down if you run them on 8 physical cores.

So, from mem perspective (but you should deduct OS/DB/whatever requirements from that), you should be able to run 40ish agents. That's your absolute max.

Now, the question is, how many builds would you actually like to run concurrently? If you run just 8, you will not slow things down for concurrent builds. If your builds are very CPU intensive, I would not go far beyond 8. Assuming sufficient I/O bandwidth, the more I/O your builds require, the more agents you can run (between 8 and 40ish).

Long story short, start with (40+8)/2=24 and monitor the load on that machine. You will most likely need to go lower, but give it a try.


author: jvelapol
body: For future reference, the only real answer that's "true" is "keep adding more agents until it falls over, then back off by a few".

Though in Data Center edition (which is the only supported Bamboo now), the answer is "zero - you must purchase remote agents instead".


author: noamdah
body: Check out this [link](https://confluence.atlassian.com/bamboo/bamboo-best-practice-system-requirements-388401170.html) and this [link](https://answers.atlassian.com/questions/38278/hardware-sizing-for-100-agent-bamboo-installation).


Tags: bamboo-administration
Bamboo deployment wallboard
Asked by Charlie Misonne:

We want to display an overview of some Deployment plans with their environment and deployed release version.

Unfortunately the wallboard only works for builds. Is there similar functionality for deployment projects with a plugin or workaround?


Answers:
author: Steffen Opel _Utoolity_
body: Unfortunately this is indeed not yet available for deployments - please watch and vote for the following issue to guide Atlassian's roadmap in this regard:

* <https://jira.atlassian.com/browse/BAM-13274>

Potential Workarounds {#toc-hId-1677061064}
-------------------------------------------

I've contemplated the following limited workarounds:

1. You could use any of the many available OSS dashboards to roll your own build/deployment wallboard - an obvious candidate would be Atlassian's very own [Atlasboard](http://atlasboard.bitbucket.org/), which naturally features good integration with Atlassian products by means of readily available packages (the screenshot shows an alternative build monitoring wallboard).  
   * :question: I'm not sure wether the resp. [Atlasboard Atlassian package](https://bitbucket.org/atlassian/atlasboard-atlassian-package) already covers deployments though?
2. You could arrange for the deployment project to trigger a dummy build plan on success, be it via Bamboo's REST API or by committing to a dummy repository as outlined by Warren Cheetham in his answer to [Triggering integration tests after deployment](https://answers.atlassian.com/questions/245008/triggering-integration-tests-after-deployment).

comments: author: Charlie Misonne
body: thanks for this!

Apparently someone started Deployment integration in Atlasboard but never finished / merged it <https://bitbucket.org/atlassian/atlasboard-atlassian-package/branch/bamboo-deployments#commits>


author: Steffen Opel _Utoolity_
body: Ah, good to know, thanks - hopefully this can/will be picked up by someone anytime soon :smile:


author: kiryl-bahdanovich
body: I would like to share this wallboard which is created to show build and deployment plans: <https://hub.docker.com/r/kbahdanovich/bamboo-wallboard>

If you have any questions or suggestions, please let me know by email: contact@itbusina.com
Why plugin "Build Times for Bamboo" does not work with the version 5.13.0.1?
Asked by Valeriy:

bamboo-time2.pngBamboo-time.png  
bamboo-build-times-plugin-1.1.9.jar  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/13658/1/bamboo-build-times-plugin-1.1.9.jar){#display_1166bae57f2393_0}  
[](https://community.atlassian.com/t5/Bamboo-questions/Why-plugin-quot-Build-Times-for-Bamboo-quot-does-not-work-with/qaq-p/432201?attachment-id=9630){#link_1166bae57f2393}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/13658/2/bamboo-time2.png){#display_1166bae57f2393_2}  
[](https://community.atlassian.com/t5/Bamboo-questions/Why-plugin-quot-Build-Times-for-Bamboo-quot-does-not-work-with/qaq-p/432201?attachment-id=9631){#link_1166bae57f2393_0}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/13658/3/Bamboo-time.png){#display_1166bae57f2393_4}


Answers:
author: Alexey Chystoprudov
body: Version 1.1.3 on Marketplace is not compatible with Bamboo 5.13. Atlassian will add updated version to Marketplace soon


author: Valeriy
body: Thank you, [Alexey](https://answers.atlassian.com/questions/users?username=alexey%20chystoprudov%20%5Batlassian%5D)! It works!  

???????!   
Bamboo-time.png


author: Alexey Chystoprudov
body: Well please try this version -

It will take some time to release updated version to Marketplace as plugin key was updated to be compatible with new version of Bamboo at it requires to create new Marketplace plugin record, not new version


author: Alexey Chystoprudov
body: we have never version of that plugin. I'll check compatibility and update it on marketplace


author: Valeriy
body: Thank you. Before that I tried to put the plug-in version 1.0. And it is just as well be displayed in Bamboo. Could this provoke a similar problem?


author: Alexey Chystoprudov
body: ok, investigating it


author: Valeriy
body: I deleted plugin_9069180852918829034_bamboo-build-times-plugin-1.1.3.jar. I reboot the server. Then plugin disappeared from the list of installed. Downloaded bamboo-build-times-plugin-1.1.3.jar. He pressed the "Upload add-on" button.  
Got an error message "An error occurred during installation. Refer to the logs for more information.".


author: Valeriy
body: Deleted. I restart the server. But it did not help. There is a file plugin_9069180852918829034_bamboo-build-times-plugin-1.1.3.jar.


author: Alexey Chystoprudov
body: You can remove it from disk: E:\\bamboo-home\\plugins\\plugin.8403687326159017412.bamboo-build-times-plugin-1.1.3.jar


author: Valeriy
body: I uploaded my log here: [atlassian-bamboo.log](http://www.ex.ua/load/757684344802/272885871)  
Unfortunately I can not remove this plug. In the picture I attached the "Uninstall" button does not appear.


author: Alexey Chystoprudov
body: look in BAMBOO_HOME/logs/atlassian-bamboo.log some lines related to this addon. There should be some details why it didn't start.

Also try to remove it and then install from file, not Marketplace


author: Valeriy
body: Yes. Are you interested in some specific file?  
Or create a Support Zip?


author: Alexey Chystoprudov
body: Can you please provide some logs from Bamboo server?


Tags: bamboo-administration
Is it possible to have a timeline view in Jira Service Management?
Asked by Kelly Verhaeghe:

Is there any possibility to create a Timeline view in Jira Service Management?  
I can see that we could create a timeline in Work Management, but all our incidents are now in Service Management.


Answers:
author: Odd_lynice
body: Hi [@Kelly Verhaeghe](/t5/user/viewprofilepage/user-id/5249510)

Adding to what [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) has mentioned that timeline is not available in JSM.

Hoping the workaround mentioned in this community post helps - [Timeline view (in JSM) for incident response post-mortem](https://community.atlassian.com/t5/Jira-Service-Management/Timeline-view-in-JSM-for-incident-response-post-mortem/qaq-p/2219136)

Theodore


author: Marc - Devoteam
body: Hi [@Kelly Verhaeghe](/t5/user/viewprofilepage/user-id/5249510)

No this is not possible.

ITSM is in my opinion also not time line based but based on KPI on response and resolution to start with.

To say it simply SLA's

If an incident would lead to a problem you could say this work needs to be planned or might have to be planned depended on specific resources and time.

This new feature might be something you could look at : [set-up-developer-escalations](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-developer-escalations/)

But this would still not give you a time line view.

But you do have Cloud premium, you could setup an advanced roadmap with your JSM incidents, this should give a time line view in the crated plan.

comments: author: Kelly Verhaeghe
body: Thank you, actually we're trying to have an overview of the workload of our ICT users in one dashboard Does anyone know what the best way is to show this? Except for adding a web part with the list of tickets per person.


author: Nikola Perisic
body: Hello [@Kelly Verhaeghe](/t5/user/viewprofilepage/user-id/5249510)

Sadly timeline is not available for JSM.


Tags: cloud

jira-service-management

jira-service-management-cloud
Email notification for Confluence page changes
Asked by Rahamathulla_Abdul:

Need to send automation email to Jira users about the confluence page change not Slack message. Please advice.


Answers:
author: Nikola Perisic
body: Hello [@Rahamathulla_Abdul](/t5/user/viewprofilepage/user-id/5163578) ,

There is not an option to send the mail to the Jira users since it can be done only within Confluence.

The automation rule should look like this:

![Screenshot 2024-01-24 at 15.20.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/302270i2C4FE510F40DA2EC/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 15.20.37.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Logout portal-only users with SSO
Asked by Peter Makki:

We have recently configured SSO for JSM portal users, using following link:

[Configure SAML single sign-on for portal-only customers \| Atlassian Support](https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-customers/)

This is working but when I try to logout, I'm logged out only from JSM and I can't see in IDP that JSM sent any LOGOUT information.

Is this by design?


Answers:
author: Steffen Stamprath
body: In our case we use SSO to Entra. So we can use the Plugin "Microsoft Azure Active Directory single sign-on for JIRA". The logout works good.

But then we have an other issue: The jira session cookie has an expiration "Session". Mean after clothing the Browser we must relogin.

So I am very interested in the Atlassian SSO Plugin! But without correct logout at jira AND IdP we cannot use it. Anybody an idea (or a very very dirty hack ;-)).

Thanks!


author: Rebekka Heilmann _viadee_
body: [@Peter Makki](/t5/user/viewprofilepage/user-id/796061)

I believe so. I don't think logging out of any IdP-connected Application ever logged me out everywhere. I rarely log out at all though so maybe I simply never noticed.

Might have something to do with the IdP Settings though? What are you using there?


Tags: atlassian-guard

cloud

jira-service-management

sso
borrar incidencias
Asked by Lucas Silvera:

Como hago para mediante una JQL borrar determinadas incidencias?  
por ejemplo quiero borrar solo las que creo tal persona, cual seria el jql? y lo hago dentro de filtros no?


Answers:
author: Jack Brickey
body: Hi [@Lucas Silvera](/t5/user/viewprofilepage/user-id/5333725) ,

?De verdad quieres decir que quieres eliminar problemas? Si es as?, recomendar?a encarecidamente no hacerlo. En lugar de eliminar un problema, podr?as simplemente cerrarlo o incluso archivarlo.

Dicho esto, parece que quieres encontrar todos los problemas que deseas eliminar o procesar de otra manera como se mencion? anteriormente. Adem?s. Parece que quieres encontrar esos problemas asociados con una persona espec?fica. Suponiendo que sea correcto, podr?as usar algo como el siguiente JQL.

Cesionario = xxxx

La palabra anterior obviamente encuentra todos los problemas asignados al usuario XXXX. En ese momento, podr?as usar la edici?n masiva para operar en esos problemas o si solo hay unos pocos, gestionarlos uno por uno.

Si estoy malinterpretando tu objetivo, por favor, ay?dame a entenderlo mejor.


Tags: cloud

jira-service-management

jira-service-management-cloud
Clickable ticket URL in the email notifiaction
Asked by Vera Valshonok:

Hi All!

We have created an automation for the customers to get notified for when any comment in the tickets is added, we have added description we want to see in the email, however we want to make it display the Title of the ticket but with URL of the ticket in it and to be clickable (same as it looks in the Jira notification that usually happens automatically)

So we want a link to the ticket in the motivation email not to look like and actual link that leads to the ticket when you click it, but as in the screenshot attached.

Is it possible![Screenshot 2024-01-24 134515.png](https://community.atlassian.com/t5/image/serverpage/image-id/302242i18586D85DC137D41/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 134515.png")?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

You can send Emails in HTML format from Automation rules as well. So you would "just" need to figure out the HTML Code for the button.

You can save a Standard Jira Email as HTML and open it with a Text-Editor. I'd expect quite a long and complex file but in theory you can copy parts of it and reuse in Automation.


author: Arensa Prasta
body: hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)   
If you go under your Persona Jira settings, you can find in the end of the page the email format as attached. Let me know if it works :)![Screenshot_42.png](https://community.atlassian.com/t5/image/serverpage/image-id/302245iF1D8915858D7384D/image-size/large?v=v2&px=999 "Screenshot_42.png")![Screenshot_43.png](https://community.atlassian.com/t5/image/serverpage/image-id/302244i182E0BE079D717AE/image-size/large?v=v2&px=999 "Screenshot_43.png")


author: Igor Medeiros - Modus Create
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

I believe that our app [Notification Assistant for Jira](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview) might be able to assist you in this case.

It offers fully customizable templates, notifications rules, and you can set the recipient of the notifications as you wish (including external email addresses).

Feel free to reach out!


author: Jack Brickey
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542) , can you try the following smartvalue - {{issue.url.customer}}


Tags: cloud

jira-service-management

jira-service-management-cloud
User not getting alerts or password reset emails
Asked by Marat Popov:

The user does not receive a "Reset Password" email after entering their email in the "Forgot Password?" option.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Marat Popov](/t5/user/viewprofilepage/user-id/5396962) !

If this is happening for a long time, raise a support for Atlassian, so they can solve it.

Similar issues: <https://community.atlassian.com/t5/Atlassian-Account-questions/reset-password/qaq-p/1395627>

comments: author: Marat Popov
body: Thanks for reply! I have already resolved my problem.


Tags: jira-service-management

jira-service-management-server

server
Reporter change after transfering the ticket to the new project
Asked by Ebru Ergenc:

I have a case that I have never experience to solve it before. I don't know whether to solve it with post function or automation. The situation is as follows; A customer creates a ticket in country X(Project X), and since the ticket is not related to country X, the Agent transfers the ticket to country Y(project Y), that is, to a different project. I set this via workflow.

The reporter of the new ticket in country Y still appears as a customer. But I want the Agent user who forwarded the ticket to Project Y should be the new reporter in this ticket. How can I do that? Thank you in advance for the help. Best, Ebru


Answers:
author: Marc - Devoteam
body: How is the transfer done, moving the issue or do you use an app or other action?

You can use a simple automation for this, if you use the move action.

![Screenshot 2024-01-24 at 13.21.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/302252i742F09CB7859E9E9/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 13.21.03.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the pricing for SSO implementation in JIRA Service Management
Asked by S Jena:

Hello Team,

We have JIRA Service Management Cloud and Standard plan with 1500 Agent and 5000 general users.

We want to implement SSO(Single Sign-On) in JIRA Service management,

What will be the pricing for SSO access activation in JIRA?

Is the count directly with the number of Agent or the number of total users in JIRA Service Management?

Please guide me with the solution.

Thanks

Swopna


Answers:
author: Nikola Perisic
body: Hello [@S Jena](/t5/user/viewprofilepage/user-id/5288802)

This would require Atlassian Access licenses since SSO needs to be implemented.

Reference:

<https://community.atlassian.com/t5/Jira-Service-Management/SSO-options-for-Jira-service-management-customers/qaq-p/2345809>

Also: <https://www.atlassian.com/software/access/pricing> for the prices and there is the section for JSM as well.

comments: author: S Jena
body: Thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) for the SSO update


Tags: cloud

jira-service-management

jira-service-management-cloud
"You currently don't have access to perform this operation." Error, but action still completes
Asked by Tom Bosher:

I have a project set up with default everything, with some additional request types added. Every time i try to move a ticket on a board, i get the error "You currently don't have access to perform this operation.", however the action still completes and if i refresh the page the ticket goes to the correct status.   

This is also happening in other areas of the product where I am trying to perform a task that requires permissions, i am getting an error but then the task is still completing.   

I'm logged in as an admin so as far as i'm aware I should be able to do basic tasks like this with no issue.   

Any ideas?


Answers:
author: Tom Bosher
body: Bonus information: I'm using a team managed project


Tags: cloud

jira-service-management

jira-service-management-cloud