youngmon/atlassian-qna huggingface dataset:
Hide main portal from Jira form
Asked by Evert Morren Atlas Admin:

We have several projects in our environment. For one specific project I have made a form, which is accessible for external users. They use the form url to access the form. When they go to the form, on the top of the form they have the possibility to go back to the main portal. How can I remove these option form the form page?

![Screenshot 2024-02-06 120536.jpg](/t5/image/serverpage/image-id/304570i698F83AAD8C59540/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 120536.jpg")


Answers:
author: Marc - Devoteam
body: Hi [@Evert Morren Atlas Admin](/t5/user/viewprofilepage/user-id/4775056)

You can't remove this option.

You could look into theming app on the marketplace, but if others user need to revert to the main page as they are able to choose from multiple requests forms, even if you can you can't then.

comments: author: Evert Morren Atlas Admin
body: Hi Marc, Thanks for answering


Tags: cloud

jira-service-management

jira-service-management-cloud
User emails not creating comment
Asked by Asher Francis:

Hi everyone

I have an issue in one of our service management projects where when a user replies via email to an issue comment, it does not show up on the issue.

If the user logs into the portal, they can add a comment.

The "Add comment" permission includes "Service Project Customer - Portal Access" and the user can definitely log into the portal with the same email addess with which they're sending the email reply

We have other service desk projects where this is not a problem, for the same users

Any ideas welcomed

Thanks


Answers:
author: Asher Francis
body: Realised that no email request type was configured for the project. Set this up, set a default email address and it worked.


Tags: cloud

jira-service-management

jira-service-management-cloud
Button of the reported issues by the reporter in the ticket does not appear
Asked by Cube:

Hello!  

Since today (06.02.2024) when button "Reported issues" after hovering over a Reporter's name does not appear. By clicking on "Reported issues" it opened a new tab with the all issues created by this reporter.  

That option does not work neither in Safari nor in Chrome browser any more.  

Is there any solution for this?  

Perhaps, there is opportunity to add a custom field which could have the same function?  

Thanks in advance for any answer!  


Answers:
author: Adam Go?aszewski
body: I've raised a ticket with Atlassian. They are aware of the issue. It only affects portal users without an Atlassian account.

comments: author: Cube
body: Hello [@Adam Go?aszewski](/t5/user/viewprofilepage/user-id/4532131) !  
Thanks for informing.  

Please let us know if you get any update from Atlassian support ?


author: Kodi Terry
body: If you have a ticket number [@Adam Go?aszewski](/t5/user/viewprofilepage/user-id/4532131) I would appreciate it.


author: Adam Go?aszewski
body: It's fixed. Yesterday I received an update from Atlassian with info that it would be fixed by this morning and it is ;)


author: Cube
body: Yes, it works.  

Thanks everyone ;)


author: Adam Go?aszewski
body: [@Cube](/t5/user/viewprofilepage/user-id/4885940) can you mark this as completed? Thanks


author: Emilse Gonzalez
body: I have the same since today, before when you leave the mouse in the Reporter's name you have the option to see the Reported Issues of the person. That button is gone, I can only see Reported Issues of the people that is also agent of my company, but no more for external customers. This was working fine until yesterday.

![Reported Issues button missing.png](https://community.atlassian.com/t5/image/serverpage/image-id/304587i202FFBC4851B2D16/image-size/large?v=v2&px=999 "Reported Issues button missing.png")


author: Marc - Devoteam
body: Hi [@Cube](/t5/user/viewprofilepage/user-id/4885940)

Can you share some more information like screenshots and where is this button situated and is this ootb functionality or added via a marketplace app

comments: author: Emilse Gonzalez
body: It was an include functionality, not external


author: Cube
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) !  

This is how it looked before:  

![Screenshot 2024-02-06 at 13.06.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/304588i8F723B7C0903ABB7/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 at 13.06.50.png")

And this is how it looks like now:  

![Screenshot 2024-02-06 at 13.08.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/304589iCF018D101BBFE76B/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 at 13.08.50.png")


author: Cube
body: Hello [@Emilse Gonzalez](/t5/user/viewprofilepage/user-id/5036230) !  

I have possibility to see Reported Issues of the people that is also agent of my company too :(  

But it does not work for external users any more.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add access to Project for customer?
Asked by Kamil Askerov:

Hi. I am new in Cloud. How to add access to Project for customer?

Can't make by this link <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/>


Answers:
author: Marc - Devoteam
body: Hi [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5417913)

That depends how you set up your JSM project.

That is what's in the link you provided, or you have to add the customer to the project, but this requires the customer to have an Atlassian account already.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to update workflow
Asked by BKT Helpdesk:

We are unable to edit workflow as it is show attached error. Kindly help in this regards. Checked multiple workflows but same issue.

![Unable to save.jpg](/t5/image/serverpage/image-id/304562i9F6CC31F13FBBABE/image-size/large?v=v2&px=999 "Unable to save.jpg")


Answers:
author: Marc - Devoteam
body: Hi [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358)

This is a team managed project option.

But in your screenshot I'm seeing the you want to copy the workflow used on request type "Get IT help", you need to specify the other request types you want to copy it to.

You can't copy it to itself as it's already using this workflow.

comments: author: BKT Helpdesk
body: I dont want to copt the workflow but need to change the approvers names and update the workflow but the same error is coming. Kindly help


author: Marc - Devoteam
body: Hi [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358)

This error, I can't reproduce on my instance.

I would reach out to[Atlassian Support](https://support.atlassian.com/contact/#) and raise this with them.


author: BKT Helpdesk
body: Kindly help out with this please


author: Rilwan Ahmed
body: Hi [@BKT Helpdesk](/t5/user/viewprofilepage/user-id/5276358) ,

Copy the name of the workflow. go to Admin settings --\> Issues --\> Workflows

Search for required workflow and click edit (inside 3 dots/action menu). Try editing from here and save it.

If there are any errors while saving, then copy actual workflow, do the changes in modified workflow and map it to the workflow scheme used in the project.

comments: author: BKT Helpdesk
body: This didn't work as checked with admin ID too. Same results. Kindly provide some other solution please. Thank you.


author: BKT Helpdesk
body: Cannot find admin settings. U mean project settings?? In project settings cannot find issues.


Tags: cloud

jira-service-management

jira-service-management-cloud
Announcement banner doesn't show up anymore
Asked by Vincent MASSON:

Hi there,

Since today I noticed that the banner image on our customer portal doesn't show up anymore. When I load it again from the Customize button, it shows and as soon I refresh the page it goes off. Anyone has any clue about this issue ?

I'm running Jira Service Management Cloud

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Vincent MASSON](/t5/user/viewprofilepage/user-id/5423342)

Works on portal as expected.

You could check your page with your browsers developer tools and see if anything gets blocked

Tis could happen to policy's within your company, or raise and issue at Atlassian Support to have them look at the logging of your instance. It might be your instance related.

I don't see any active incidents with the cloud at this moment.

comments: author: vinz
body: I raised an issue on Atlassian support, let's see what they say. Thanks anyway for your answer


author: Karen Aiken
body: Did this ever get resolved - if not, what's the support ticket to chime in?  

I had the same issue today - I configured a banner yesterday and it worked; today, it's gone.  

Only by making a couple edits to the banner message could I get it to show up again.

Does the announcement expire overnight by default?


Tags: cloud

jira-service-management

jira-service-management-cloud
how to add access to Project for customer?
Asked by Kamil Askerov:

Hi. I am new in Cloud. How to add access to Project for customer?


Answers:
author: Sushant Verma
body: Hi [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5417913)   

Welcome to the community!  

From the top right of your screen, select Settings ( ) \> Products. Under Jira Service Management, select Customer access. Select Allow customers to create accounts. Select Customers can access and send requests from the portal without logging in.  

Please follow : <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/>  

Regards,  
Sushant Verma


author: Nikola Perisic
body: Hello [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989)

You can directly invite the user to join your site:

1. User management -\> Invite users![Screenshot 2024-02-06 at 11.33.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/304563i1CE040457AA8B729/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 at 11.33.44.png")

For Jira Service Management, you want to choose Customer as a product role.

When this is done, you need to give them the access to the project as customers.

To do this:

1. Go to your service management project and click Project Settings
2. Select People -\> Add People

![Screenshot 2024-02-06 at 11.37.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/304564iB82ACEF5689BB3EB/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 at 11.37.37.png")

Add the new user to the Service Desk Customers role.


Tags: cloud

jira-service-management

jira-service-management-cloud
Inquiry Regarding Concurrent Use of Jira Software Project and Jira Service Management
Asked by Arantxa Jimenez:

Is it feasible to utilize both Jira Software Project and Jira Service Management concurrently? I'm interested in incorporating certain issues from Jira Service Management into the sprints of my Jira Software project. Additionally, I aim to create a dashboard to visualize both projects in one view. Is this achievable, and if so, how can I proceed to accomplish it?


Answers:
author: Kai Becker
body: Hi [@Arantxa Jimenez](/t5/user/viewprofilepage/user-id/4913178)

thank you for you question.

Generally it is possible to show issues from two or more projects.

1. You will need to create a filter combining this projects.
2. After that you can create a new board using this filter and attach it to one of the projects.
3. Then you should be able to see all issues on one board
4. Further customisation might be needed for status/column mapping.

A guide on how to set this up can be found here: <https://support.atlassian.com/jira-software-cloud/docs/create-a-board-based-on-filters/>

comments: author: Arantxa Jimenez
body: Apologies, Kai, I overlooked your post. Thank you very much for your suggestion. I've actually already given it a try, but unfortunately, it doesn't seem to be working for me. I'm considering reaching out to Atlassian support for further assistance. Nonetheless, I truly appreciate your help.


author: Kai Becker
body: No worries [@Arantxa Jimenez](/t5/user/viewprofilepage/user-id/4913178)   
Could you please check whether these two projects are both company or team managed projects? Should be prompted in the project sidebar down at the bottom.

Did you manage to get the combined filter for two projects?


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software-cloud
Check a field
Asked by vasileios.ntelopoulos:

Hello everyone,

I have a question, let's say I have 2 fields, "field1" and "field2". If the field1 has a specific value then field2 should not be empty.

Is there a way I can do this?


Answers:
author: Mark Higgins
body: Hi Vasileiois,

Are you refering to a Request , when a customer is entering data in field 1 and then field 2 is required?

You could use a form, that has sections, so that field 1 has values, and field 2 is displayed in the section, based on the values in field 1.

Field 2 can then be made required, but it only is , if it gets displayed.

Hope that helps.

Mark


Tags: cloud

jira-service-management

jira-service-management-cloud
How to download JSM ticket details with audit logs (change history) to local copy?
Asked by bengmin.teh:

We are looking for ways to download/export JSM ticket details including the change history (audit logs) to local copy for audit purpose.

Any advice on how we can perform this?


Answers:
author: Eugenio Onofre
body: Hi [@bengmin.teh](/t5/user/viewprofilepage/user-id/5218928)

Unfortunately there is no default export functionality for the full Jira Issue history.

Two possible solutions I can suggest:

1. Create a custom script to obtain data through Jira API and add the query string "? expand=changelog" to the URL:  
   <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get>  

2. Use a Marketplace plugin, such as [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Article_How-to-export-issue-history_20211214)

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: bengmin.teh
body: thanks Eugenio for the sharing.


author: karim -Atlassway-
body: Hi [@bengmin.teh](/t5/user/viewprofilepage/user-id/5218928) As an alternative , you can try out [Issue Change History](https://marketplace.atlassian.com/apps/1233291?tab=overview&hosting=cloud) for better reporting .

You can analyze and export issue history, including transitions, comments, updated fields, work log edits, attachment changes, and other activities

![deepactivity main page.png](https://community.atlassian.com/t5/image/serverpage/image-id/304748iC4AEB663D0657177/image-size/large?v=v2&px=999 "deepactivity main page.png")

Atlassway Team


Tags: cloud

jira-service-management

jira-service-management-cloud
Change how a status is categorized
Asked by ofremont:

Hello,

I face an issue, when i put a ticket in the status Planned / to do or scoped it is considered as in progress whereas i would like it to be considered as NOT started.

I did not find in your documentation any way to configure this ? can you please let me know how this is doable?

Thanks


Answers:
author: Max Foerster - K15t
body: Hi [@ofremont](/t5/user/viewprofilepage/user-id/5335954), welcome to the community!

You can configure the statuses and what category they belong in the 'Issues' settings of your Jira. See the example below:

![Xnip2024-02-06_09-54-16.png](https://community.atlassian.com/t5/image/serverpage/image-id/304542iCF4FFAE5467F5332/image-size/large?v=v2&px=999 "Xnip2024-02-06_09-54-16.png")

Best,

Max

comments: author: ofremont
body: Thanks !!

I think that's what i am looking for !


author: John Funk
body: Hi [@ofremont](/t5/user/viewprofilepage/user-id/5335954) - Welcome to the Atlassian Community!

All statuses fall into one of 3 categories - To Do (gray), In Progress (blue), or Done (green). You cannot change these categories, nor can you change the color.

If you have an existing status that falls into a category that is different than what you desire, you can modify the status to change the category, BUT that will change it for all workflows!! So do not do that unless you are sure that all existing workflows will be fine with the change.

Otherwise, you need to create a new status - but be sure to use a different name - and place it in the desired category.

comments: author: ofremont
body: Thanks for the response !


Tags: cloud

jira-service-management

jira-service-management-cloud
i need help with getting notification after the entered date exceeded in Date picker custom field
Asked by Sachin Guttala:

in date picker custom field, i will enter a date, after that date exceeded i need to get a notification or comment in issue.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Sachin Guttala](/t5/user/viewprofilepage/user-id/5391725)

What you can do is to create automation rule that will be run based on Scheduled trigger and run for issues that current date is higher or equal than date in your CF.

Similar example - <https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/115366>

Regards,

Seba


Tags: cloud

jira-service-management

jira-service-management-cloud
Can a default variable be used as repository user variable?
Asked by AZZ:

Hello,

the idea is to define an IMAGE repository variable as a combination of default variables so that all steps in a pipeline can refer to it without redefining:

on the repo level in the "REpository variables":

IMAGE -

```
$BITBUCKET_REPO_SLUG_$BITBUCKET_BRANCH
```

in the pipeline:

```
steps:
  - step: &Build_And_Scan
      name: Build & Run Static Security Code Dependency Test
      script:
        - echo $IMAGE
        - export DOCKER_FILE="dockerfile"
        - docker builder build -t $IMAGE -f $DOCKER_FILE  .
```


Answers:
author: Theodora Boudale
body: Hi [@AZZ](/t5/user/viewprofilepage/user-id/5060131),

I'm afraid that it is not possible to use the value of default variables when defining a repository variable. We have a feature request about this in our issue tracker:

* <https://jira.atlassian.com/browse/BCLOUD-18699>

I would suggest adding your vote to it (by selecting the **Vote for this issue** link) and leaving a comment to express your interest. You can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

In the meantime, a way to work around this issue would be by defining the variable in the script of the steps that are using it. For example, in the step you posted here you can do the following:

```
steps:
  - step: &Build_And_Scan
      name: Build & Run Static Security Code Dependency Test
      script:
        - IMAGE=${BITBUCKET_REPO_SLUG}_${BITBUCKET_BRANCH}
        - echo $IMAGE
        - export DOCKER_FILE="dockerfile"
        - docker builder build -t $IMAGE -f $DOCKER_FILE .
```

Please keep in mind that $BITBUCKET_BRANCH is only available on branches, it is not available for builds against tags, or custom pipelines.

If you have any questions, please feel free to let me know.

Kind regards,   
Theodora

comments: author: AZZ
body: [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086),

thank you for the answer. I added my voice to the ticket.

In the above situation - is there a way to avoid defining the same variable for each step?

The end goal is to do this - <https://community.atlassian.com/t5/Bitbucket-questions/Pipelines-Image-name-as-an-artifact/qaq-p/2179719>


author: Theodora Boudale
body: You are very welcome [@AZZ](/t5/user/viewprofilepage/user-id/5060131).

If you want to pass the value of the variable, this is possible by adding some additional commands in your bitbucket-pipelines.yml file that write the value to a file, pass the file as an artifact, and then source the file in subsequent steps.

Please see an example below:

```
pipelines:
  default:
    - step:
        script:
          - IMAGE=${BITBUCKET_REPO_SLUG}_${BITBUCKET_BRANCH}
          - echo export IMAGE=${BITBUCKET_REPO_SLUG}_${BITBUCKET_BRANCH} >> build.env
          - echo $IMAGE
        artifacts:
          - build.env
    - step:
        script:
          - source build.env
          - echo $IMAGE
```

Please feel free to let me know if that works for you and if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Problem to authenticate in bitbucket-clear-cache pipeline
Asked by Karina Melo Rodrigues:

Hi,

Recently, I've tried to use bitbucket-clear-cache pipeline in a project following the [documentation](https://bitbucket.org/blog/automatically-refresh-caches-when-build-dependencies-are-updated). I used the pipeline credentials, but I'm getting this error of the image that Bitbucket no longer supports account passwords for API authentication.

Is that a way to authenticate to use this pipeline to clear the cache? Or exists another solution to do this?

Thanks in advance.

![Captura de tela de 2022-10-31 18-25-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/223439i1829D5E78DD1DC27/image-size/large?v=v2&px=999 "Captura de tela de 2022-10-31 18-25-06.png")


Answers:
author: Syahrul
body: Hey [@Karina Melo Rodrigues](/t5/user/viewprofilepage/user-id/5067630)

Welcome to the community.

It would be best if you used [App Passwords](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/) as your credentials since we no longer support using Atlassian account credentials.

This is why you received the following error message the credentials you use to authenticate are not an App Password.

Let me know how it goes.

Cheers,  
Syahrul

comments: author: Karina Melo Rodrigues
body: Hi [@Syahrul](/t5/user/viewprofilepage/user-id/744536)

Thank for answering! I already tried to use app passwords for both user and password and just only for the password, but I get an error that they are null on running [the pipeline](http://thanks%20for answering).

This project was updated for the last time in 2021-02-02, is there another solution to clean the caches?

Thanks!

![Captura de tela de 2022-11-03 14-28-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/224062i126553C186E944CD/image-size/large?v=v2&px=999 "Captura de tela de 2022-11-03 14-28-52.png")


author: Syahrul
body: Hey [@Karina Melo Rodrigues](/t5/user/viewprofilepage/user-id/5067630)

G'day.

The screenshot error means you are not supplying value to App Password and Username; hence it returns a "null value are not allowed" error.

Please ensure you've added the variables in the repository settings for $BITBUCKET_USERNAME and $BITBUCKET_APP_PASSWORD with your Username and App Password.

Let me know how it goes.

Cheers,  
Syahrul


author: Karina Melo Rodrigues
body: Hey, [@Syahrul](/t5/user/viewprofilepage/user-id/744536)

Thanks for answering! My mistake was I didn't understand that the variables of my account settings has to be the same in the repository. With your explanation, I did run the pipeline successfully.

Thank you very much!

![Captura de tela de 2022-11-07 16-45-08.png](https://community.atlassian.com/t5/image/serverpage/image-id/224501i00C5611A1DF282A8/image-size/large?v=v2&px=999 "Captura de tela de 2022-11-07 16-45-08.png")


Tags: bitbucket-cloud

cache

cloud