youngmon/atlassian-qna huggingface dataset:
Can the Customer Request View Display fields that are contained on a secondary issue screen tab?
Asked by Jessie Sodolo:

I have a request type and the associated issue screen has multiple tabs, can all of the fields on each tab be shown in the Customer Request View?

Currently only the fields on the default tab are being shown on the Customer Request View![PFO_Request_View.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/319605iA7B4AAFF55949A32/image-size/large?v=v2&px=999 "PFO_Request_View.PNG")![PFO_Tabs.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/319606i5C93C911605C078E/image-size/large?v=v2&px=999 "PFO_Tabs.PNG")


Answers:
author: Joseph Chung Yin
body: [@Jessie Sodolo](/t5/user/viewprofilepage/user-id/5406633) -

Welcome to the community. Currently (out of the box) for the Customer Request UI, you can only include the predefined fields from the system. It is not possible to add additional fields (i.e. from your 2nd tab in Issue View)

![2024-04-19_15-11-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/319625iAE408300D8E96677/image-size/large?v=v2&px=999 "2024-04-19_15-11-15.png")

You may need to check Atlassian Marketplace to see if there are any third party add-ons that will provide you with the asked functionality.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Hi, everyone knows how to import or integrate on Excel or Google Sheet to Jira?
Asked by Alberto Lopez Valle:

I need integrate a excel document (or google sheet) with a little funcionalities (a basic operations) to Jira.


Answers:
author: John Funk
body: Hi Alberto - Welcome to the Atlassian Community!

Can you provide some more details of exactly what you are trying to do?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to restrict Request Type options in Create Issue Screen?
Asked by Nasim Chowdhury:

Hi, how can i restrict the options available in Request Type field based on the Issue Type selected in the Create Issue screen. So once some one select an Issue Type they can only select the request type associated with that.


Answers:
author: Joseph Chung Yin
body: [@Nasim Chowdhury](/t5/user/viewprofilepage/user-id/4252758) -

Request Type can only be associated to an issue type that you used in your JSM project. You create/configure your request type basing on an issue type.

By default, one will use the Portal UI, selecting a request type and create his/her issue. The question is what is your reasoning to create the JSM issue via the project UI using "Create" button for your project?

Please provide more details, so we can assist you better.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Nasim Chowdhury
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) . Our internal teams uses project UI "Create" button to create issue for different project. In one of the project i have created few Issue Type with few request type,

1) Software Change Request

- Improvement Suggestion

- Agency Request

<br />

2) Software Error

-Production Bug

-Development Bug

In the Create Issue Screen when we select "Software Change Request" Type, it auto select "Agency Request" in the "Request Type" field. But if i click on the dropdown box it shows me all 4 of the Request Type to pick from. My question is can i restrict the options in the drop down, so when "Software Change Request" is selected as Issue Type the only visible Request Type options are "Improvement Suggestion" \& "Agency Request"?


author: Camilo Galleguillos
body: Hi, [@Nasim Chowdhury](/t5/user/viewprofilepage/user-id/4252758)

Each Request Type is only associated with a single Issue Type, thus what you're describing is the default and expected behavior.

![Screenshot_12.png](https://community.atlassian.com/t5/image/serverpage/image-id/319635iF900479FBF0A37CF/image-size/large?v=v2&px=999 "Screenshot_12.png")

If you're seeing the same Request Types when trying to create issues with different Issue Types, these Request Types may be duplicated.

Best,  
**Camilo Galleguillos R.**


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation to check if a field was previously empty
Asked by David Washburn:

Is there a way using Jira Automation to check if a field was previously empty? For example we have a **date field** and we'd like to run an automation only when the date field *was empty* and is *now having a value added*.

I tried using the **Field value changed** trigger but it counts "value added" as any time the field is edited, even if a value was present before. I only want the rule to run if the field was previously empty. Is there not a way to determine this via automation?

I know I could create a complex setup with a label or something and then reference the label, but that seems like a lame workaround. I was hoping the trigger itself should be able to check if the field was previously null?

The rule: if **Deployed to QA** date field is not empty, and a value has been added, then transition the issue. If the field already has a value, do nothing.


Answers:
author: Kalyan Sattaluri
body: Hello [@David Washburn](/t5/user/viewprofilepage/user-id/5386982)

You could use {{fieldChange.fromString}} \& {{fieldChange.toString}} to check if field was previously populated or not.

Below is a screenshot of Data center and cloud will look different but basic steps are the same.

* Trigger = Field Change, choose "Deployed to QA"
* If Condition -\> smart values check:
  * {{fieldChange.fromString}}
  * equals
  * (leave empty)
* If Condition -\< smart values check:
  * {{fieldChange.toString}}
  * does not equals
  * (leave empty)
* Do your steps.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319580iDC4871A0BC68B4F3/image-size/large?v=v2&px=999 "image.png")

comments: author: David Washburn
body: Brilliant, I'll give that a test. I didn't realize the previous value would be accessible via a smart value.


author: David Washburn
body: Last question on this one [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306). Is it possible to determine if an issue is *capable of transitioning* to a specific status via smart values? With this rule I'd like to use an **If**condition to only take an action if the issue type has a status "Development" available. Not all issues share the same workflow so the rule will error out on issues that are incapable of transitioning to the Development status, so I want to just bypass them altogether.


author: Kalyan Sattaluri
body: Determining if an issue can transition to this other one gets complex. May have to make an API call and even then, I havent looked in to it to definitively say.

OTOH, If you know which issues have this status as valid, you can do another If condition -\> Issue Fields Condition - Field = Issue Type and select all these issue types you know can transition.. I think this gets you close. There can only be so many of these types..


Tags: automation

cloud

jira-service-management

jira-service-management-cloud
ERROR: Jira API Error: {'Ticket Origin': 'Specify the value for Ticket Origin in an array'}
Asked by Chioma Okoye:

tring to automate our ticket creation but I and getting this ERROR: Jira API Error: {'Ticket Origin': 'Specify the value for Ticket Origin in an array'}

I used this json {"customfield_1234" : { "id": "2222" },"customfield_1343" :{"value": "tak" } }

what does the error mean please


Answers:
author: Chioma Okoye
body: resolved. i figured it out.

comments: author: Sagar
body: Hi [@Chioma Okoye](/t5/user/viewprofilepage/user-id/5003209) Can you what was the fix so that in future if anyone face the similar issue should be able to resolve on their own.


Tags: cloud

jira-service-management

jira-service-management-cloud
Use item returned by the search action in the automation flow
Asked by gabriel:

Hi everyone! I'm running an automation that, at a certain point, performs a search action. To continue the process, I need to transition the item returned by the search. How can I do this?


Answers:
author: John Funk
body: Hi Gabriel,

It depends on what you mean by a search action. You can use conditions based on JQL. What is the exact scenario?

comments: author: gabriel
body: When a new item is created, I analyze the description for key words. If I find them, the newly created item goes through a transition and, after this, I search for items related to the newly created item through a specific field. Finally, I want to transition the items found in the search, as shown in the image below. I apologize as it is in Portuguese.

![Captura de tela de 2024-04-19 11-49-17.png](https://community.atlassian.com/t5/image/serverpage/image-id/319562iF97D6BE6CA4E4A8B/image-size/large?v=v2&px=999 "Captura de tela de 2024-04-19 11-49-17.png")


author: John Funk
body: Okay, so what is not working with the rule?


author: gabriel
body: After performing the search and executing the transition action, the transition is not performed on the searched item but on the trigger item.


author: John Funk
body: Can you share the audit log of when the rule runs?


author: gabriel
body: I made some changes to the rule. Below is the new rule along with the log. Please disregard the written comment that appears in the audit log.

<br />

When changing, the trigger is manual from the item. When the transition is performed, I would like the item from which the automation trigger was performed and the searched item to go through the item transition.

<br />

When I view the searched item, it remains in the same status as before the rule was run.

![imagem_2024-04-22_093032619.png](https://community.atlassian.com/t5/image/serverpage/image-id/319812i12E75BBCA9892ECE/image-size/large?v=v2&px=999 "imagem_2024-04-22_093032619.png")


author: gabriel
body: ![imagem_2024-04-22_093839914.png](https://community.atlassian.com/t5/image/serverpage/image-id/319815iCDB0258695A804DF/image-size/large?v=v2&px=999 "imagem_2024-04-22_093839914.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Landing on wrong page after logging in
Asked by emir_demirovic_gmail_com:

Whenever I log in to bitbucket, instead of landing on my own bitbucket page, I land on a colleage's page. This started happening recently. How can I make it so that I land my own bitbucket page?


Answers:
author: Patrik S
body: Hello [@emir_demirovic_gmail_com](/t5/user/viewprofilepage/user-id/5244053) and welcome to Community!

We have recently changed the bitbucket navigation to a single workspace view to align closer with other Atlassian Cloud products like Jira Software and Confluence Cloud (see [Improving navigation for bitbucket users](https://bitbucket.org/blog/improving-navigation-for-bitbucket-users)). With this change, when directly accessing bitbucket.org you will be redirected to the last workspace you visited, but not considering your personal workspace.

As we know that this might not be ideal for users that mainly work in personal workspaces, we have raised a feature request to add the ability for users to define a default/favorite workspace to be redirected when accessing bitbucket.org. This feature request can be accessed at the following link :

* <https://jira.atlassian.com/browse/BCLOUD-22561>

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with [this policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) in mind.

The workaround, while that feature is not available, is to access the direct link to the workspace using the following URL pattern:  

```
https://bitbucket.org/<workspaceID>
```

This should redirect you to the exact workspace you specify in the \<workspaceID\>. You can also bookmark that direct workspace URL into your browser, so it's easily accessible.

Thank you, [@emir_demirovic_gmail_com](/t5/user/viewprofilepage/user-id/5244053) !

Patrik S

comments: author: emir_demirovic_gmail_com
body: Thank you for the prompt response!


Tags: bitbucket-cloud

cloud
Something went wrong
Asked by wye:

Something went wrong {#toc-hId--464045192}
------------------------------------------

While we check things on our end, try refreshing the page. If reloading the page doesn't help, check our [status page](https://status.bitbucket.org/) for known incidents or planned maintenance.

If you are still experiencing issues, our support team can be reached via StatusPage. Use the code below when reporting your issue, this will help the team look up details of what went wrong:

`55ac8eb82fc14a0cbf56881e30ba01df`


Answers:
author: Patrik S
body: Hello [@wye](/t5/user/viewprofilepage/user-id/5243463) and welcome to the Community!

In order to rule out any possible local browser issues, I would kindly ask you to check the following :

* Check if you are using one of the [Bitbucket Supported browsers](https://confluence.atlassian.com/bbkb/which-web-browsers-does-bitbucket-support-1168845119.html#:~:text=Supported%20browsers&text=Bitbucket%20Cloud%20supports%20the%20latest,latest%20stable%20version%2C%20if%20necessary.).
* Try clearing the browser cookies/cache.
* Try accessing the page using your browser's incognito mode. This will make the browser disable any extensions and not use the cache.

If after following those steps you are still facing the issue, please let us know.

Thank you, [@wye](/t5/user/viewprofilepage/user-id/5243463) !

Patrik S


Tags: bitbucket-cloud

cloud
aws-cloudformation-deploy CAPABILITIES error
Asked by Sam Ware:

I'm building a pipeline yaml in Visual Studio and it reports at error on this line of code in the "variables" section

```
CAPABILITIES: [ 'CAPABILITY_NAMED_IAM' ]
```

Error: Incorrect type. Expected "string".

The pipeline works but Visual Studio reporting it as an error. I checked if there was any updates to any Atlassian Extensions but found none.


Answers:
author: Patrik S
body: Hello [@Sam Ware](/t5/user/viewprofilepage/user-id/5160854) and thank you for reaching out to Community!

I suspect that Visual Studio might be trying to validate the YML code with the standard YML syntax, but since pipes are a bitbucket pipelines feature, it might be getting confused with the pipe's syntax.

In this case, in order to check your YML file for any syntax error I would suggest using Atlassian own [Validator for bitbucket-pipelines.yml](https://bitbucket-pipelines.atlassian.io/validator) , as this will execute the same checks as when your build is triggered.

Thank you, [@Sam Ware](/t5/user/viewprofilepage/user-id/5160854) !

Patrik S


Tags: aws

bitbucket-cloud

bitbucket-pipelines

cloud

cloudformation
How can I enable pipeline?
Asked by Mitalee Sarker:

Hello,  
I am trying to install Jira in AKS using Bitbucket. Therefore I am using the following yml file from this repo:  
<https://bitbucket.org/atlassian/azure-aks-helm-deploy/src/master/>

I have updated the yml file and when I try to trigger the pipeline, I am asked to enable pipeline via settings. However, I am unable to enable pipelines. Everytime I enable the pipelines, it turned into grey afterwards.  

Is there any solution?   

Thank you


Answers:
author: Patrik S
body: Hello [@Mitalee Sarker](/t5/user/viewprofilepage/user-id/5243241) and welcome to the Community!

In order to enable Pipelines, you will need first to enable the 2-factor authentication (2FA) in your bitbucket account. This was a change announced in July 2021 to prevent crypto mining abuse (see [Change to Pipelines due to crypto mining abuse](https://bitbucket.org/blog/changes-to-bitbucket-pipelines-due-to-crypto-mining-abuse) ).

You can setup 2FA for your Bitbucket account by navigating to <https://bitbucket.org>, log in with your account, and accessing the following link :

* <https://bitbucket.org/account/settings/two-step-verification/manage>

Once the 2FA is enabled, you should be able to enable pipelines in the repository.

Thank you, [@Mitalee Sarker](/t5/user/viewprofilepage/user-id/5243241) !

Patrik S

comments: author: Mitalee Sarker
body: Hello [@Patrik S](/t5/user/viewprofilepage/user-id/4603309),  

Thank you very much for your reply. That was helpful.

Kind regards

Mitalee Sarker


Tags: bitbucket-cloud

cloud
i am using a a webhook which is giving me the error of 403 .
Asked by himanshu bansal:

|---------------|----------------------|
| X-Squid-Error | ERR_CONNECT_FAIL 110 |

i am trying to access Jenkins from this webhook and its blocking my request .  
Extra information is :

i have a public server on which jenkins is running .  
when i am hitting the web-hook url on browser its triggering the job .   
When i am triggering through push changes made in repo its not happing .  
I have admin access to all thee


Answers:
author: Ben
body: Hi Himanshu,

This error specifically indicates a TCP connection issue from Bitbucket Cloud \> Jenkins Server, Bitbucket Cloud is correctly triggering the Webhooks job but your server is not accepting the webhooks payload.

Please refer to our documentation to resolve this and let me know if any issues:

<https://confluence.atlassian.com/bbkb/err_connect_fail-110-in-webhooks-connection-1223822359.html>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
error: RPC failed; curl 56 HTTP/2 stream 5 was reset
Asked by Andrejs Tolstojs:

I can do all actions with all branches except one. I need to push. I use https


Answers:
author: Patrik S
body: Hello [@Andrejs Tolstojs](/t5/user/viewprofilepage/user-id/5243193) and welcome to Atlassian Community!

The error being returned indicates an issue related to the network. In this case, would it be possible for you to try executing the push from a different network and confirm if the error persists? You can try testing using your cellular data, for example.

Also, as you mentioned being using HTTPS protocol, could you try switching to SSH and check if the error also occurs ? You can follow the instructions on [Setup personal SSH keys](https://support.atlassian.com/bitbucket-cloud/docs/set-up-personal-ssh-keys-on-linux/)

Thank you, [@Andrejs Tolstojs](/t5/user/viewprofilepage/user-id/5243193) !

Patrik S

comments: author: Andrejs Tolstojs
body: Thanks, Patrik  
I solved the problem by switching to HTTP1.1
Warning "com.valens.CommitArchiveService Cannot save history" in logs
Asked by Yann Larhantec:

Hi everyone,

We got thousands of these warning in bitbucket datacenter 7.21.4 logs :

WARN \[AtlassianEvent::thread-3\] username \*UM7UXWx639x37395779x5 123.123.123.123 "POST /scm/\~username/blablabla.git/git-receive-pack HTTP/1.1" com.valens.CommitArchiveService Cannot save history

I can't find anything on this warning.

What does it mean ?

How to correct it ?

Thx

Yann


Answers:
author: Aron Gombas _Midori_
body: A quick search reveals the originating class is part of this plugin:

<https://github.com/tied/stash-projectreport-plugin/blob/master/src/main/java/com/valens/CommitArchiveService.java>

Which is very likely to be this app:

[https://marketplace.atlassian.com/apps/1215256/project-recent-commits-for-bitbucket?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1215256/project-recent-commits-for-bitbucket?hosting=server&tab=overview)

If I were you, I'd disable this app and verify if the errors disappear. If they do, then this app is the culprit, contact the developer!

comments: author: Yann Larhantec
body: Hi Aron

Indeed, it was this plugin.

No warning anymore after disabling it.

Thx for your help !

Yann


Tags: data-center

server
Https url dont work in bitbucket
Asked by johnfinny:

Im using bitbucket v 7.21 and used webhook url for https . But test connection dont work.

It works for http connection. Is there any option to skip ssl while using https. Please assist.


Answers:
author: Adam Ahmed
body: The HTTPS protocol uses SSL (generally people talk about TLS these days). You wouldn't be able to turn it off and still be using https. It sounds like you already can make it work with HTTP. Do you have details on what you mean by "skip ssl" other than that?


Tags: bitbucket-server

server
Missing repositories/workspace after login system changes
Asked by daydr3amer:

Hey dear Support Community,

I am not able to access my repositories, propably after some changes to the login system. My account is \<redacted\> and the workspace is \<redacted\>. I can only access the workspace if I enter the URL manually but can not see any repositories in there.

Love,

Patrick


Answers:
author: Patrik S
body: Hello [@daydr3amer](/t5/user/viewprofilepage/user-id/5242951) and welcome to the Community!

I've checked internally and the email you shared does not have access to the workspace. In this case, you can try to log in on Bitbucket using any other email you have and check if that email has access to the repositories within that workspace.

Thank you, [@daydr3amer](/t5/user/viewprofilepage/user-id/5242951) !

Patrik S.

comments: author: daydr3amer
body: Hey Patrik, thanks for your reply. I have already checked all my other accounts and none of them has any repositories associated with them.


author: daydr3amer
body: nevermind, I found the correct account. Thank you


Tags: atl-rvw

bitbucket-cloud

cloud

login

repository
Trying to import a Git repository to BitBucket
Asked by Prakanth Prasad:

Im trying to import a Git repo into bit bucket and it keeps failing

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/262994i338893C85E477504/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Theodora Boudale
body: Hi [@Prakanth Prasad](/t5/user/viewprofilepage/user-id/5150335) and welcome to the community!

What the import option does is perform a clone of the repository you provided, creating a new Bitbucket Cloud repo.

I see that GitHub has deprecated the use of account passwords for Git operations (Bitbucket Cloud has done the same):

* <https://github.blog/changelog/2021-08-12-git-password-authentication-is-shutting-down/>

Can you try creating a personal access token instead, and use that instead of a password (along with your username), when you import the repo?

* <https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/managing-your-personal-access-tokens>

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


author: G subramanyam
body: Hi [@Prakanth Prasad](/t5/user/viewprofilepage/user-id/5150335) welcome to the Atlassian community.

May I request you look/ review, the:

* Correctness of the repository URL.
* Your permissions to access the repository.
* Network connectivity issues between the Bitbucket server and the source Git repository.
* Git is properly installed and configured, and you have the latest Git version installed.


Tags: bitbucket-cloud

cloud