youngmon/atlassian-qna huggingface dataset:
Unable to resume the page from drafts
Asked by Ranganath HV Gowda:

One of my page is in draft and visible under Drafts in my Profile

But I can see Resume / Discard option.

When I click on Resume, it gives me No permission in the browser.

However I got access through restricted pages(Space Tools -\> Permissions -\> Restricted Pages) to the required page, but was able to see the content and i got access only to Page Information.

![PageInformation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/28495iBABF151AC5CAB368/image-size/large?v=v2&px=999 "PageInformation.PNG")


Answers:
author: Zak Laughton
body: Hi Ranganath,

If the page or a parent page has [view restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html) on it, you will not be able to view the page or edit drafts. Though as you should be able to remove the restrictions from the "Restricted Pages" admin page.

However, the "Only $permission.userSubject.name can view this page." indicates there might be something wrong with the permissions hierarchy, as it should show a user's name in place of $permission.userSubject.name. When we've seen this type of issue in the past, it's been resolved by rebuilding the ancestor table.

I recommend rebuilding the ancestor table by following the steps on [Rebuilding the Ancestor Table](https://confluence.atlassian.com/doc/rebuilding-the-ancestor-table-153948.html?_ga=2.133379662.1539203224.1532916511-87664873.1526309663). Once rebuilt, you should be able to see the proper restrictions here, along with an "Unlock" icon on the "Restricted pages" space admin page which you can use to unlock the page.

-Zak


Tags: confluence-server

server
Upgrading an evaluation license to Confluence Software Teams.
Asked by jagdeesh kumar:

HI,

Got an evaluation license of Confluence Software Teams.

The trial period is for 30 days (extended to 90day).

Ex : trail period start from jan1-2018 and end at jan30-2018

jan1-2018 to jan30-2018

Now we have purchased the Confluence Software Teams server edition.

So if update the evaluation lincense to actual license, will actual license start from the date of update. or will it include the evaluation period.

Ex :

With license update including evaluation :

Jan31 3018 to jan 31 3019

Ex :

With license update excluding evaluation :

Feb-1-2018 to Feb-1 2019

Thanks in advance


Answers:
author: Danyal Iqbal
body: It does not include the evaluation period. Check your license details in <https://my.atlassian.com/product>


Tags: confluence-server

server
I can't run both jira and confluence on aws
Asked by ???:

hi,  

I purchased JIRA and Confluence licenses.

<br />

I installed it on one AWS EC2 instance, but when I run both of them, I do not run one.  
If you run JIRA first, Confluence will not run, and if you run Confluence, JIRA will not run.  
What should I do? Let me know how to fix it.

error message :

Existing PID file found during start.

Removing/clearing stale PID file.

Tomcat started.


Answers:
author: Nic Brough -Adaptavist-
body: You need to read the log files to find out what the errors are. It might be memory related, but I suspect it is something else.

We can't really tell you much more than that, you need to read the logs.


author: Alexis Robert
body: Hello,

what AWS server are your using ? how much RAM do you have ?

You should remember that both Confluence and Jira need a minimum of 4GB RAM each, so your server should not have less than 8GB at the very minimum.

Also, you shoud try and look at the "\<JIRA_HOME\>/log/atlassian-jira.log" file and look for line starting with ERROR if you want to give useful log information.

Let me know if this helps,

--Alexis

comments: author: Nic Brough -Adaptavist-
body: Actually, you can run both for a smallish number of users on a machine with only 4Gb RAM. (For up to 100 users, 1Gb RAM each will work, although I'd be looking at 1.5 well before I got to 100 users). They don't need that amount of memory until you start to put significant load on them.


author: Alexis Robert
body: From my experience on AWS with small VPS, you'll have significant slowdowns with 2GB RAM and need a big swap file as well, otherwise your instance will crash with OutOfMemory errors.

I wouldn't even try to run both on the same 4GB server, unless it's a dedicated machine.


Tags: data-center

jira
Error creating / deleting spaces - ?????? ??? ????????/???????? ???????????
Asked by morozov.ura@atbmarket.com:

While removing the space error

org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowLargeQueueWarning' in class com.atlassian.confluence.spaces.actions.RemoveSpaceEntryAction threw exception com.atlassian.confluence.api.service.exceptions.ServiceException: Failed count entries at /spaces/removespace.vm\[line 23, column 54\]  
at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)

caused by: com.atlassian.confluence.api.service.exceptions.ServiceException: Failed count entries  
at com.atlassian.confluence.impl.journal.DefaultJournalService.countEntries(DefaultJournalService.java:75)

caused by: org.springframework.dao.DataAccessResourceFailureException: Failed to read id for journal 'main_index': For input string: ""; nested exception is java.lang.NumberFormatException: For input string: ""  
at com.atlassian.confluence.impl.journal.FilesystemJournalStateStore.getMostRecentId(FilesystemJournalStateStore.java:47)

caused by: java.lang.NumberFormatException: For input string: ""  
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)

```


There was also an error during the creation of the same space:
```

**? ????????? ?????? ?????????? ??????? ??? ?????????.**

```
A different object with the same identifier value was already associated with the session : [com.atlassian.confluence.spaces.Space#3145733]; nested exception is org.hibernate.NonUniqueObjectException: A different object with the same identifier value was already associated with the session : [com.atlassian.confluence.spaces.Space#3145733]
```


Answers:
author: morozov.ura@atbmarket.com
body: ??? ??????? ??? ??? <https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>
Confluence - personas based doccumentation
Asked by avinjamuri:

Do we have any macros that help in designing personas based documentation ? For ex , in the main page , the user can select the role he is , lets say QE or Dev and then based on the selection the content comes up .


Answers:
author: Zak Laughton
body: I understand you'd like to view different content on a page depending on the role a user selects. Here are a couple ways I can think of to do this:

* Put the content for each role in an [Expand Macro](https://confluence.atlassian.com/doc/expand-macro-223222352.html) and put the name of the role in the macro title. When a user clicks the role, the macro will expand and show the content.
* Use a third-party macro such as [Composition Tabs \& Layout](https://marketplace.atlassian.com/apps/245/composition-tabs-page-layout?hosting=server&tab=overview), which gives the option to store separate content in separate tabs, which could be titled with different roles.

-Zak

comments: author: Azwandi _ServiceRocket_
body: Yes, and take a look also at [Visibility for Confluence](https://marketplace.atlassian.com/apps/202/visibility-for-confluence?hosting=server&tab=overview) - you can show or hide content based on various criteria e.g. user groups.
Confluence - personas based documentation
Asked by avinjamuri:

Do we have any macros that help in designing personas based documentation ? For ex , in the main page , the user can select the role he is , lets say QE or Dev and then based on the selection the content comes up .


Answers:
author: Fabienne Gerhard
body: Hi [@avinjamuri](/t5/user/viewprofilepage/user-id/1738537)

welcome to this wonderful community. My first idea would be working with labels and use content by label macro. [Content by Label](https://confluence.atlassian.com/doc/content-by-label-macro-145566.html)  
Combine this with a link or button.

Another idea would be categorize whole spaces with labels. [Labels to Categorize Spaces](https://confluence.atlassian.com/doc/use-labels-to-categorize-spaces-136647.html)

comments: author: avinjamuri
body: In the landing page , the user should get to choose the content based on his role . For example, a dev when clicks on the say "Developer "tab .. gets to see all content related to his role... Is there any way of doing that .. can we have a drop-down list box ..


author: Fabienne Gerhard
body: Should the whole content (when chosen by user) be shown on the dashboard/start page?

You can easily create buttons that link to the Space or a landing page where content by label is used. I would prefer a page for each role to keep it simple.

Or you sort your spaces by categories and use the [space list macro](https://confluence.atlassian.com/doc/spaces-list-macro-139375.html)and let it sort by categories (this creates a dropdown)


author: avinjamuri
body: When chosen by user , he get to choose the list of topics on the landing page and then based on his selection the content topics is shown which will be a different page.

Yes, For each role there must be a separate page ..

How about creating menus .. ?
Stylesheet grayed out
Asked by kbadmin:

Hello,

I would like to make changes to ALL Spaces using Stylesheet.

1. Logged in as admin.

2. I checked Confluence Admin \> Look \& Feel \> missing Stylesheet selection

3. Followed this link <https://confluence.atlassian.com/confkb/space-stylesheet-missing-693899097.html>

4. Opened General Configuration \> Security Configuration \> Edit "Security and Privacy"

and "Custom Stylesheet" was grayed out and I could not tick the box to activate.

Any suggestions would be highly appreciated.


Answers:
author: Madhura A S
body: Hi,

To tick the box, you need to go to edit mode. On right hand side there will be Edit button, click on that. Then you will be able to tick the box.

Regards,

Madhura

comments: author: kbadmin
body: Hi Madhura,

Thanks for your reply.

Even after I select Edit the field is still grayed out.

Ta


author: Susanne Kristufek
body: Hi confluence team,  

I have the same issue. When I change the \`Security Configuration\` into edit mode, I am for example able to check the checkbox top of the one with the stylesheet or change the select-box input below, but the checkbox including the label for the stylesheet are disabled (grey with cursor not-allowed).  

Could this be a permission issue?

Cheers, Su


author: Susanne Kristufek
body: Wait: We are using the trial version now, could this be the issue?


Tags: cloud

confluence-cloud

stylesheet
Not visible font
Asked by Hyunmin Kim:

Hello!

I made an report for jira in confluence.

but it is not visible. (e.g SQUARE BOX)

How can I solve this issue ? Is it related to Korean font?

![?????????? 2018-08-02 09.44.51.png](/t5/image/serverpage/image-id/28456i93F2F4FD77FD621C/image-size/large?v=v2&px=999 "?????????? 2018-08-02 09.44.51.png")


Answers:
author: Lava Kumar Dukanam _Appfire_
body: Hi there,

Can you check if you have Encoding to be UTF-8 in the confluence configuration?

Though that's the default one. Just want to make sure if that's changed.

Regards,

Lava

comments: author: Hyunmin Kim
body: Ok. I'll try it. Thank you for your comment.


Tags: confluence-server

server
Cloud Confluence getting "Your operation is taking longer than usual" on Chrome
Asked by Yiyang Fei:

Accessing pages on my cloud-based Confluence account works sometimes, but will fail unexpectedly throughout the day with the "Your operation is taking longer than usual" message even though there has not been any changes to network settings. I'm using Chrome Version 67.0.3396.99. Has anyone else experienced this before?


Answers:
author: Joshua Haynes
body: Ever since their latest changes documented here: <https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html>, it has been like this for us as well, regardless of browser types used.


Tags: cloud

confluence-cloud
Authenticate to RSS Feed
Asked by colinb:

On the [RSS Feed Builder page](https://confluence.atlassian.com/confcloud/the-rss-feed-builder-724765362.html) it talks about an authenticated feed, but it doesn't provide any details on how to authenticate for that feed. We are using Atlassian IDs with two-factor authentication today, eventually moving to federated sign-in with Azure AD. Is there any guidance on how to authenticate from an external feed reader for Atlassian IDs and what will happen when we move to federated auth?


Answers:
author: Josh Santangelo
body: I'm also wondering how to access an authenticated RSS feed. My company is using Google SSO. I can use an API key for the password, but I'm not sure what to put in for the username. Since it's an email address, I don't think I can do http://user@host.com:password@company.atlassian.com...

comments: author: Dario B
body: [@Josh Santangelo](/t5/user/viewprofilepage/user-id/2753177) your username is your email address. However, the possibility to pass username and password in the URL has been removed since it is not secure.


author: Josh Santangelo
body: When subscribing at feedbin.com, the only option is to include the login in the URL. If the username is an email address, the @ must be encoded as %40. This seems to work, per the discussion there.

<https://github.com/feedbin/feedbin/issues/306>


author: Dario B
body: [@Josh Santangelo](/t5/user/viewprofilepage/user-id/2753177) it depends if we are talking about Confluence Server or Cloud.

The possibility to pass uername and password from the URL has been removed in Cloud since it is a big security risk:

- <https://jira.atlassian.com/browse/CONFCLOUD-33816>

While the same functionality is still available in Confluence Server for the time being:

- <https://jira.atlassian.com/browse/CONFSERVER-33816>


author: jbatch
body: My understanding is that it should work with basic auth using API Tokens.   

email and password will fail for both 2FA and federated login, so you should create a api token at <https://id.atlassian.com/manage/api-tokens> and use that in the place of your password and that should work :)  

Edit: also depending on what RSS feeder you're using you might run into this recently filed bug <https://jira.atlassian.com/browse/CONFCLOUD-61458>. I don't have any idea when that'll be addressed unfortunately.

comments: author: colinb
body: With Postman it pushes through the redirect and will return the results. I was unable to get Microsoft Flow to work as the RSS connector does not appear to handle it. Unsure whether it is the redirect in [CONFCLOUD-61458](https://jira.atlassian.com/browse/CONFCLOUD-61458) causing the issue or a problem in [the RSS connector itself with basic auth URLs](https://powerusers.microsoft.com/t5/Flow-Ideas/Integrate-with-RSS-feeds-that-require-basic-authentication/idi-p/18613).

It would be good if the docs were updated to mention the API token method.


Tags: authentication

cloud

confluence-cloud

rss
Local Install Trial Not Showing Images
Asked by Ryan Jacksland:

I just ran the installer for the trial version and when it completed it brought me to the login page. But its all plain text, there are no images displayed. What did I miss?

Edit: Its a server 2016 Hyper-V virtual server and same result in Chrome.

This is what the page looks like:  

[Confluence](http://localhost:8090/) {#toc-hId-1821213170}
----------------------------------------------------------

* [Help](http://localhost:8090/login.action?os_destination=%2Findex.action&permissionViolation=true# "Help")
  * [Online Help](https://docs.atlassian.com/confluence/docs-610/ "Visit the Confluence documentation home")
  * [Keyboard Shortcuts](http://localhost:8090/login.action?os_destination=%2Findex.action&permissionViolation=true# "View available keyboard shortcuts")
  * [Feed Builder](http://localhost:8090/dashboard/configurerssfeed.action "Create your custom RSS feed.")
  * [What's new](https://confluence.atlassian.com/display/DOC/Confluence+6.10+Release+Notes "")
  * [Available Gadgets](http://localhost:8090/login.action?os_destination=%2Findex.action&permissionViolation=true# "Browse gadgets provided by Confluence")
  * [About Confluence](http://localhost:8090/aboutconfluencepage.action "Get more information about Confluence")
* [Log in](http://localhost:8090/login.action "")


Answers:
author: Sattesh M
body: Hello Ryan,

This issue is usually seen with the archive version of Confluence, when it's not set up according to the Supported Platform for the version, or if it's missing full read and write permission to the Home directory.  

Given that you used the Installer version however, these are not usually an issue, as the Java version included should be supported, and the installer would have set the permission for the Home directory.  

Still it would be a good idea to check on these, the database, to see if it's supported, and also the Home directory, to see if Confluence has full read and write permissions for it.  

Also, do check the log files in the log folders in the Confluence Install, and Home directory, and see if there's any indication of the issue there.  

Hope that helps, and let me know if you have any questions.  

Cheers,  
Sattesh


Tags: confluence-server

server
Does this page have broken images for anyone else?
Asked by Emily Errico:

Looking at the [Delete, Restore or Purge a Page](https://confluence.atlassian.com/confcloud/delete-restore-or-purge-a-page-724764873.html) documentation and the images are all broken. I think there's also supposed to be an info box that just shows up as **(info).**

**![brokenimages.PNG](/t5/image/serverpage/image-id/28438i8419F43EA683EE71/image-dimensions/387x371?v=v2 "brokenimages.PNG")**


Answers:
author: Moses Thomas
body: [@Emily Errico](/t5/user/viewprofilepage/user-id/1395999)I am also having the same issue here, i checked other links on the same browser and i can see images, when i right click on the image to view it " i get some message" definitely atlassian support should fix this.

best!

comments: author: Shannon S
body: Hi Moses and Emily,

I found that it was reported previously, but I've now moved it to the Confluence Cloud project so it may get better visibility there:

* [CONFCLOUD-62031](https://jira.atlassian.com/browse/CONFCLOUD-62031)

Please feel free to watch and comment on that case and then you can see when it's resolved.

Regards,

Shannon


author: Moses Thomas
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046)Thank you! i have voted for this issue and i am watching it .

best!


Tags: confluence-cloud

documentation

image
New to Confluence, How do I create a team space?
Asked by Zachary Poulin:

I just signed up for confluence and Im trying to watch a demo that has me create a "team space." Im looking everywhere for this and cant seem to find it. Is my account restricted or not allowed to? Let me know if you can help. Ive been foloowing this process and Dont seem to have it in my menus....

<https://confluence.atlassian.com/conf69/spaces-950284340.html>


Answers:
author: AnnWorley
body: Hi Zachary,

Since you mentioned you signed up for, rather than installing Confluence, I am guessing you are using Confluence Cloud. The link you posted is for Confluence server, so I am not sure.

I will post screenshots from both platforms to show where the menus are. It is also possible that you don't have "Create Space" permission, in which case you would need to contact an administrator of of your instance to grant the necessary [Global Permission](https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html).

I noticed in Cloud that the Create Space button disappears if I am on the Your Work view but it is there in the Activity or Spaces view. Here it is in the Activity view:

![CreateSpaceCloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/28440iDB46E6B10D46C284/image-dimensions/713x92?v=v2 "CreateSpaceCloud.png")

After clicking the Create Space button, choose Team space in the dialog:

![Screen Shot 2018-08-01 at 4.54.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/28441i30C86E865043ADB9/image-dimensions/548x289?v=v2 "Screen Shot 2018-08-01 at 4.54.47 PM.png")

Here is the button in Confluence Server - it's on the top right near your profile pic, etc:

![Screen Shot 2018-08-01 at 4.56.54 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/28443i4CA51FE139AB2D52/image-dimensions/485x110?v=v2 "Screen Shot 2018-08-01 at 4.56.54 PM.png")

The next screen is much like on Cloud:

![Screen Shot 2018-08-01 at 4.58.24 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/28444i627A6B91E02EC88C/image-dimensions/525x278?v=v2 "Screen Shot 2018-08-01 at 4.58.24 PM.png")

Best of luck getting the team space created - let us know how it goes!

Ann
What do you do if you cannot understand a word being said?
Asked by Danielle Hart:

I'm working on the training projects and my editor says I am hearing a word incorrectly, but I cannot figure out what the correct word is. Is there a note or something we can make in the document to flag that we are not sure what the client is saying? Where do I search in Confluence to find this information?


Answers:
author: Nic Brough -Adaptavist-
body: If you highlight the word or phrase with the cursor and then hover over it, Confluence allows you to add an inline comment at that point in the text. You can then mention people in it to notify them that you need more input.
Accessing Admin page
Asked by Mike Allen:

Setting up Confluence for first time. Trying to access admin functions. I can open the admin pages using Microsoft Edge, but not Chrome.

Any ideas why Chrome is not working?


Answers:
author: Moses Thomas
body: [@Mike Allen](/t5/user/viewprofilepage/user-id/1606070)Please try to clear you browser cache and try again and see

Best!

comments: author: Mike Allen
body: Thanks - some mornings the brain just doesn't want to work.
is there any forecast for Confluence and Jira Products be supported by mysql 8?
Asked by thiagoteixeira:

Actually we are updating our Mysql database server to 8.0 and we trying to set up the Confluence and Jira products to this configuration, but they wasn't able to connect to database.


Answers:
author: Alexis Robert
body: Hi [@thiagoteixeira](/t5/user/viewprofilepage/user-id/1733680),

you can see the current supported versions of MySQL [here](https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html). As you can see the latest version supported is 5.7, however several tickets like [this one](https://jira.atlassian.com/browse/JRASERVER-67359) have been opened to ask Atlassian to provide support for version 8, but no updates so far.

Regards,

Alexis

comments: author: thiagoteixeira
body: Thanks [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386), i saw the ticket that you show me and i'm watching to this, so, for while i will keep the mysql 5.7.


Tags: confluence-server

jira

server