youngmon/atlassian-qna huggingface dataset:
Migrating the Gliffy app
Asked by SaravanaKumar:

Is it possible to migrate the gliffy diagrams with an unlicensed version of gliffy in the cloud?  

If it is not possible, then once after migration when we license it later do the migrated gliffy diagrams become rectified or it is still recommended to renew the license before migration?


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Hi Saravana!  

I would recommend emailing my coworker, Andy, who is helping our customers migrate and can answer your licensing questions to make sure you're in great shape. Reach out to abryl@perforce.com.

Thanks!

Samie


author: Sayed Bares [ServiceRocket]
body: Hi Saravana,

If you are using Gliffy version 9.3.2 or later then the answer is yes, according to this documentation:

- <https://help.gliffy.com/confluence/Content/GliffyConfluence/Migrating-server-cloud-Confluence.htm>

However, I would suggest reaching out to Gliffy support to double confirm:

- <https://www.gliffy.com/support>


Tags: cloud

confluence-cloud
Confluence Cloud Color Scheme Settings are not available
Asked by Rose Peterson:

How can I add or change the palette of colors available for cells when creating tables in a page ? Right now only shows a set of colors but no option to add different ones.

I am using Confluence Cloud.

![colors-conf.png](/t5/image/serverpage/image-id/224738i0AC3D8783F6F1FDF/image-size/large?v=v2&px=999 "colors-conf.png")


Answers:
author: Trudy Claspill
body: Hello [@Rose Peterson](/t5/user/viewprofilepage/user-id/4929146)

I have not found a native way to add or change the colors available in that palette, but I found in [this post](https://community.atlassian.com/t5/Confluence-questions/Table-Cell-Background-Custom-Color/qaq-p/643054) Marketplace vendor [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) said it could be done with their app - [Elements Spreadsheet for Confluence](https://marketplace.atlassian.com/apps/1212486/?tab=overview&utm_campaign=question&utm_medium=forum&utm_source=community&hosting=cloud) , and posted a link to this article.

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Drop-down-lists-filters-custom-colors-and-more-in-Confluence/ba-p/1253949>

I haven't tested that myself so I can't confirm that it really does what you want.

comments: author: Rose Peterson
body: Thanks! I am going to try it/ I was hoping Confluence would have this basic functionality...


author: Laura Campbell _Seibert Media_
body: Thanks for the mention [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

[@Rose Peterson](/t5/user/viewprofilepage/user-id/4929146) Elements Spreadsheet is a macro for Confluence that provides advanced tables, and as Trudy mentioned it offers custom colors.

Here's what it looks like to add a custom color to a row first set as a header (but it's the same thing for any other cell/row/column). You can use Hex references or RGB if you have brand colors you want to reproduce.

![Adding custom color.gif](https://community.atlassian.com/t5/image/serverpage/image-id/224797iE5A352AC120C85CA/image-size/large?v=v2&px=999 "Adding custom color.gif")


Tags: cloud

confluence-cloud
The calling user does not have permission to view the content
Asked by Levinsam_com:

Hi,

I'm an admin user using my email and a token to connect to Confluence. Everything did work up until two days ago and without any code changes, I started to get an error saying:

The calling user does not have permission to view the content.

Any thoughts on what might be the cause of this error?

- I can read the document I'm trying to update (on the UI) and even I get it through API calls.

- Python - <https://atlassian-python-api.readthedocs.io/jira.html>

Best,

Sam


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Levinsam_com](/t5/user/viewprofilepage/user-id/5074119) ,

welcome to the Atlassian community!

Please could you check if there are some edit restrictions on that page in confluence?

Fabio

comments: author: Levinsam_com
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528), No, there is no restriction. "... who's logged in can view and edit this page."

Also, I can edit the page or write a comment from UI, however, it's not allowed from API calls. And this is for all pages.

I have a free plan. Are there any restrictions on how many calls I can make?


author: Fabio Racobaldo _Herzum_
body: if it worked until some days ago it is not a limit of your plan. Please could you try to renew your token?

Fabio


author: Levinsam_com
body: Sure, I did change it and it's still the same. The same token works for Jira API but, not for Confluence. I can neither update a document, nor I can write a comment. However, I can get a list of documents.


author: Levinsam_com
body: [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) now I'm not able to even get a list of docs from Confluence. Jira API still works.


author: Fabio Racobaldo _Herzum_
body: it's a strange situation.


author: Levinsam_com
body: Sorry, I can get the docs now. Still, no editing or commenting is allowed.


author: Deepak Kumar
body: Hi [@Levinsam_com](/t5/user/viewprofilepage/user-id/5074119) [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) , I am also facing same, Issue

<br />

Retrying atlassian.confluence.Confluence.get_all_pages_from_space in 2.0 seconds as it raised ApiPermissionError: The calling user does not have permission to view the content.  
How can I resolve this as I am using it through python.


Tags: cloud

confluence-cloud
I used to be administrator of an account now my account is managed after updating email
Asked by Jesus F Gracia:

I am an admin of an account, I changed my email and now my account is "managed".

How can I return to the previous status (unmanaged)?

I do not even know who is the "manager" of my account now.


Answers:
author: Jesus F Gracia
body: Yes, I did,

I follow the link that atlassian sent me to verify my account...

I didn't know the implications of that...


author: Alex Koxaras _Relational_
body: Hi [@Jesus F Gracia](/t5/user/viewprofilepage/user-id/5074091) and welcome to the community,

Did you verify any domain? The only way to have manage accounts is to verify a domain and start provisioning of users:

![managed.png](https://community.atlassian.com/t5/image/serverpage/image-id/224743i62C0937803D0EC5F/image-size/large?v=v2&px=999 "managed.png")

comments: author: Alex Koxaras _Relational_
body: You can delete the domain verification if not mistaken


Tags: cloud

confluence-cloud
How do I change the name of my home page?
Asked by Jacqueline Crawley:

Where do I go to change the name of my home page? I clicked on the three radio button in the upper right but there is not an option to change the name of the home page.

Is this something you can help me with?


Answers:
author: Trudy Claspill
body: Hello [@Jacqueline Crawley](/t5/user/viewprofilepage/user-id/5074077)

Welcome to the community.

Generally you change the title that shows at the top of a page in a space by editing the page (click on the Pencil icon to edit the page).

However for the "home page" displayed for a space that title is not displayed with the page itself, and changing the page title does not affect the display of "Overview" in the navigation pane on the left.

Can you provide more information and a screen image of what you are trying to change?


Tags: cloud

confluence-cloud
What will happen when we cancel Business Class?
Asked by ed_harrison:

My organisation has been using Business Class for several years, but for various reasons we are unlikely to renew our subscription (or move to the "new alternative"). I'd like to understand

* what would happen if we just let the subscription lapse - i.e. would our users lose access to any boards that they are on
* whether there is a sensible set of "do this before it's too late" actions we can take to minimise the disruption from bullet one.

Thanks all!


Answers:
author: Alex W
body: As you've raised this in Community, I can only give general information, but if you need further clarification after my response, feel free to raise a ticket at [Trello Support](https://trello.com/contact). This is so we can look at your account and give you information specific to your case. I don't want to make private details about your subscription public.

But essentially, when you cancel your subscription:

* You will have access to Premium (formerly Business Class) features until your next renewal date
* At this date, you will lose access to features, such as:
  * Custom Fields (if you didn't enable the power-up before this power-up went away)
  * Board Views
  * Advanced Checklists, etc.
* You will also have your workspace adhere to the ten board limit. All but ten of your boards will be closed if you are over this limit. To keep them open, you will need to create new workspaces, move open boards to these workspaces, then reopen boards, and continue to go through this cycle until all the boards you need open are open


author: ed_harrison
body: Mmm - having asked the question, I see some useful "related community content" that I missed from a simple search. It looks as though <https://help.trello.com/article/836-cancel-trello-business-class> is the thing that I need (where the key point is that all but the 10 most active boards will be closed down).

So, I think what I need to do is:

* warn my users
* advise them to move any "organisation" boards into their personal workspaces.

If anyone thinks there is more to it, please let me know!
Trello tab in Microsoft teams is not opening
Asked by Vijay Ganesh:

Hi!

I'm facing the above issue from today morning. All trello tabs in microsoft teams in not opening. I have to direct to web browser to open the trello. Kindly assist


Answers:
author: Alex W
body: Hi Vijay, can you raise this with Trello Support at <https://trello.com/contact>? Any screenshots of your issue would be great also!
How to add description or comment on cards into daily e-mail notification reports.
Asked by Achim Schneider:

Hi, I successfully figured out how to create a daily report of a specific list and send that to every member of the board ("boss-wants-it-use-case", don't ask ;-)) ... and I can nicely include cardname and cardlink which is good

However I seem unable to make neither carddescription (I assume that is what the user types into the "description" field) nor commenttext (if user does not want to use description but adds a comment instead) appear in the report which would be required.

Any hints?

Cheers Achim


Answers:
author: George Pirtheesingh
body: Achim, i can't even get the email reporting to work! How do you do it through create command? All of my reports are coming in blank.

comments: author: Achim Schneider
body: Hi George, just try the help pages - I did nothing else but follow the instructions on <https://help.trello.com/article/1192-creating-reports-with-butler>. Worked perfectly fine, save for my mentioned issue

Anybody else able to help with how to include text of description or comments!


author: Devin
body: Hi Achim,

Were you able to get an answer to your original question? We're running into the same thing where we need the comments to be included within the emailed report. Any help would be much appreciated. Thank you!


author: Achim Schneider
body: Hi Devin, unfortunately no - I never received any further reactions. Cheers Achim


author: Devin
body: Hi Achim,

That is unfortunate. I'm sorry that there weren't any further reactions. Did you implement some other rule to report the information you wanted to receive?

Kind regards,

Devin


author: Achim Schneider
body: Nope, we ended up using MS SharePoint and PowerAutomate.


author: Devin
body: Hi Achim! Thanks for the reply. I hope you have a great day!


Tags: butler

comment

description

report
Automatic email reporting query - 2 week look ahead
Asked by George Pirtheesingh:

Hi guys,

I am making use of the "due soon" email report built into Trello, which is an auto email capturing all cards due in 7 days or less.

However my customers have requested a 14 day look ahead. I have no idea how to go about setting this up to increase the 7 days to 14 days. Can anybody please help?

Thanks,

George


Answers:
author: Olga Videc
body: Hello [@George Pirtheesingh](/t5/user/viewprofilepage/user-id/3765665)

Okay go to automation - choose buttons or rules -\> calendar -\> create a command

from there are drag and drop.

Here is documentation, <https://help.trello.com/article/1192-creating-reports-with-butler>

After adding a schedule under action use other there you will find what you need ;)

BR, Olga

comments: author: George Pirtheesingh
body: Hi Olga, thanks for the feedback. I have tried this and set up a report (below), but the email is coming through with no cards on the report. There are definitely cards on the board with due dates that should be included on the report so i have no idea what i am doing wrong!

every monday at 7:00 am, create a report with all cards due in less than 15 days, and send an email notification to "george.pirtheesingh@redsystems.co.uk" with subject "Ellesmere Port 14 day look ahead" and message "Hi, here is your two week look ahead for EPH"


author: Alex Koxaras _Relational_
body: Hi [@George Pirtheesingh](/t5/user/viewprofilepage/user-id/3765665)

This question is about Trello, or JSM? You got me a bit confused there.

comments: author: George Pirtheesingh
body: Sorry mate, i meant Trello.


Tags: jira-service-desk-cloud

jira-service-management-cloud
How to post the cards in certain list into slack
Asked by Yoshie Koyabayashi:

Hi guys, I would like to set automation report into slack.

What I want to is,,,

* Every day at 4pm
* Count the number of cards in list A or list B
* Post the number of it on slack

Like

**Bot: sending the reoprt as today.**

* **Incoming list: 5 cards**
* **On progress list: 3 cards**
* **Done list: 25 cards**

Anyone could help this?

If it is hard to count the number of cards in list, the following one is also fine.

**In coming**

1. **card A**
2. **card B**

**On progress**

1. **card C**
2. **card D**

Thank you so much in advance!


Answers:
author: Lara
body: Hi Yoshie,

Thanks for reaching out!

Right now, there isn't a way to get the number of cards in a list (i.e count) via Butler. That said, I understand how this could be helpful, so I've flagged this as a feature request with the product team.

If it helps, you could see this visually using the Dashcards Power-Up: <https://trello.com/power-ups/6048e897c73d032a983e2a7c>

That said, you can definitely set up a report that's sent to Slack which shows you list name and list of cards:

![Image 2021-09-29 at 3.35.39 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/162574i933D8322F5555126/image-dimensions/237x435?v=v2 "Image 2021-09-29 at 3.35.39 pm.png")

You can read more about reports here: <https://help.trello.com/article/1192-creating-reports-with-butler>; and you can customize the report using variables: <https://help.trello.com/article/1157-variables>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: Mariano
body: Hello [@Lara](/t5/user/viewprofilepage/user-id/4130426) ! I am trying to achieve exactly what you recommended, however I cannot seem to find the part where I can send the report through Slack and not email (see attached). Slack is activated on my board though :/

![fpDtGJ1VltgZ.png](https://community.atlassian.com/t5/image/serverpage/image-id/163930i629E996D6837CC44/image-size/large?v=v2&px=999 "fpDtGJ1VltgZ.png")


author: Lara
body: Hi Mariano,

To post the message to Slack, you'll need to click into the **Slack**actions and create your message from there:

![Image 2021-10-11 at 12.34.16 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/164203iD665B502BE54A491/image-size/large?v=v2&px=999 "Image 2021-10-11 at 12.34.16 pm.png")

Hope that helps!

All the best,

Lara  
The Trello Team


Tags: slack
Problem receiving notifications
Asked by Sebastien Millier:

Hello

I'm using the trello desktop app and I'd like to receive native notifications on my computer for due date.

When I add myself as a member on cards, it works perfectly but it's a bit annoying to do that for every cards.

Is there a way, as an administrator to be a member by default for every cards?

Or is there a way to set notifications for an administrator?

Thanks

Sebastien


Answers:
author: Andrea Crawford
body: Hi Sebastien, have you tried [watching the board](https://help.trello.com/article/793-receiving-trello-notifications)? I believe this should notify you of all due dates on the board.

comments: author: Sebastien Millier
body: Thanks, it perfectly works !
How to return the old sidebar?
Asked by Grigory Petrov:

Just switched to a new sidebar to give it a try. Unfortunately, my normal workflow is to switch between few tables in different workspaces, so new sidebar is much more mouse movement and clicks for me since I can't anymore keep my favorites tables on the left. Is it possible to switch to the old sidebar interface?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Grigory Petrov](/t5/user/viewprofilepage/user-id/4561314) ?

Welcome to the Community. I came across your question as I was responding to one of the same from another member on the Community. And I know this has been a bug bear for a so many Trello users.

The short answer is there is no way to remove the new sidebar. Trello's blog from August on this change states:
> The new navigation will begin rolling out at the beginning of September, and we will begin by **offering an opt-in experience** for everyone that is psyched to make the move over to the improved experience. For anyone who needs a bit more time to get comfortable with change, you can stay on the current experience **until the end of September, when we'll migrate everyone over.**

Unfortunately, Trello have now moved into the phase that all users are being pushed to the new navigation, even those who have opted out. This is to ensure all users are using the latest version of Trello.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: Vikas Agrawal
body: Yep, The new layout is not that good.


author: Fl?vio
body: It shouldn't be this hard to switch back to the old layout.
How is a 'user' counted? & when does someone added to a board trigger a billing increase?
Asked by Sandra Marshall:

I've not been able to work out...Im on the basic 'paid' plan paying for 2 users. Does every person invited to contribute to a board is counted as 'USER'? So if I send a board to others what specifically will activate their status as a 'user' and impact my billing? Any illumination is gratefully received. Thank you, Sandra


Answers:
author: Alex W
body: Hi Sandra,

As you've raised this in Community, I can only give general information, but if you need further clarification after my response, feel free to raise a ticket at [Trello Support](https://trello.com/contact). This is so we can look at your account and give you information specific to your case.

When you upgrade to Standard or Premium, this upgrade is applied to a workspace of your choice all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:  
\* Users that have been added directly to the upgraded workspace  
\* Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium at <https://help.trello.com/article/855-how-billing-works-with-trello-business-class>

By 'sending' a board to a user, I'm assuming you're adding a user as a guest on one of your boards in your upgraded workspace. If you add them to one board in your workspace, they are considered a single-board guest, and will not incur a charge. If you then add them to an additional board in your upgraded workspace, they will become a multi-board guest, which will incur a charge.

On top of this, you can add as many users/guests to your free workspaces without incurring charges.
Not getting notified when a check-item is assigned to me
Asked by Hannah Humbert - Simpla Workflows:

When a card is assigned to me, I get a notification. When a check-item is assigned to me, I don't get notified. Is this expected?   

![Screenshot 2021-09-17 121756.png](https://community.atlassian.com/t5/image/serverpage/image-id/160690i29CD0872679F0D95/image-size/large?v=v2&px=999 "Screenshot 2021-09-17 121756.png")  

If this is expected, what's an alternative way to notify someone when a check-item is assigned to them? I'm looking for a desktop notification, not an email.  

Thanks!  

<br />


Answers:
author: Hannah Humbert - Simpla Workflows
body: For context, the workflow is:

2x Boards: member A, member B.

1. Member A creates a card for themselves on their board
2. Member B also needs to collaborate on that card
3. Member A adds a check-item for Member B in their card and assigns the check-item to member B
4. The whole card is synced into Member B's board

Expected: Member B gets a notification that there's a new check-item for them in their board.

Actual: Member B gets no notification, so their action item slips through the cracks.

I don't want to add member B at the card level, because we only assign cards to one member (the person who is responsible for that card). Any other people who are involved in that card are assigned to check-items, so it's clear who's responsible for what.

comments: author: milynnus
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)

The notification scheme on handles when member is mentioned on an item not when it is assigned.

<https://help.trello.com/article/793-receiving-trello-notifications>
cancelamento e reembolso
Asked by Let?cia Olimpio:

boa tarde...  
estou tentando contato para solicitar o estorno e cancelamento da conta trello e n?o tive nenhum retorno e nem posi??o do que ir? ser feito!  
J? que a cobran?a foi feita hoje e o TRELLO n?o tem sido ?til para mim, nem usei, e foi cobrado um valor de R$697,87 reais, por um plano anual que eu nem escolhi.  
Qual o prazo para estorno por favor?  

Aguardando um retorno


Answers:
author: Nic Brough -Adaptavist-
body: Please contact Trello support from <https://trello.com/contact#/> (Not the community, that will bring you back here)

---

Entre em contato com o suporte do Trello em <https://trello.com/contact#/> (n?o a comunidade, que o trar? de volta aqui)
Card Templates not working?
Asked by Jenn Rodriguez:

good day everyone!  

this may be a bug due to the recent upgrades trello has been going through but i wanted to ask in case i was missing something.

it appears that my card templates are no longer filling in. the template is still there, and when i edit the template, everything is still filled in as needed, but when i create a card from template, it's as if i wasn't using a template at all and just made a blank card.

am i missing something? i was on gold and let my subscription laps once premium kicked in so i thought that might have been it, but even after activating my premium subscription (and making sure the board i am using was on the premium workspace) the templates were still not applying to cards.

thank you for any info!


Answers:
author: Lam
body: Hi [@Jenn Rodriguez](/t5/user/viewprofilepage/user-id/4560745) - Thanks for reaching out to the community. This sounds like very strange behaviour! To help with our troubleshooting we'll need to grab some account-specific information from you. I've sent you an email to you to continue our troubleshooting.


Tags: card

template