youngmon/atlassian-qna huggingface dataset:
Setting acces
Asked by Dr_Win_ST:

I have many projects to do so I set project in Jira as a team. Do you think that is OK? or there will be better with other ways.

When I set the project as a team then I add people to each team but everyone can see all the project (all team) NOT only their project. So How can i set the member of each project(team) that can only access in theirs.

Thank you


Answers:
author: Cristian IONESCU
body: Hi Dr_Win_ST,

I hope you're doing well!

To address your concern about project visibility, please follow these steps:

1. **Check Project Access Settings:**

   * Go to **Project settings** for the project in question.
   * Navigate to the **Access** section.
   * Verify if the **Project Access** is set to **Private** . If it's set to **Public** or **Company-managed** , you may need to change it to **Private** to restrict access.
2. **Review Group Permissions:**

   * If you have a group (e.g., **Group: A**) that is automatically added to new Jira projects, you might want to check if this group has been granted access to the project by default.
   * To manage this, go to the **People** section within **Project settings**.
   * Look for the group in the list of users and roles assigned to the project.
   * If you find that **Group: A** is listed and you don't want them to have access, you can remove the group from the project by selecting the appropriate option next to the group name.

By ensuring the project access is set to **Private** and managing group memberships appropriately, you should be able to control who has visibility into the project.

comments: author: Dr_Win_ST
body: Thank you


author: shib saha
body: Hi [Dr_Win_ST](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5540247),

Configure the permission scheme using role and then that role can be assigned to user, group in the people section. This way you can restrict the users accessibility to individual project only.

I hope this will be helpful.

Thanks,  
Shib


author: Carlos Garcia Navarro
body: Hi [@Dr_Win_ST](/t5/user/viewprofilepage/user-id/5540247) ,

Welcome to the Community! If you want to restrict project access for teams [this article](https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html#:~:text=Go%20to%20Jira%20settings%20%3E%20Issues,project%20role%20we%20previously%20created.) may be helpful.


Tags: cloud

jira-cloud
Is the Flagged Field functionality supported in Jira - Business Project?
Asked by James Spicher:

We are promoting the use of the Flagged field for our projects and it has been working nicely for Software Projects. However, I just became aware that the feature functionality (in link below) does not appear to be available in a company-managed business project board or issue view. The Flagged field is in the Field Configuration Scheme and is associated with the projects Screen(s). However, the field is not available in the Issue Layout.

<https://community.atlassian.com/t5/Jira-articles/Why-flagging-Jira-issues-is-so-cool/ba-p/1872469>

Am I missing something where the built in Board/Issue functionality isn't supported in Business Projects and that the field just cannot be included in screen issue layout?


Answers:
author: Bill Sheboy
body: Hi [@James Spicher](/t5/user/viewprofilepage/user-id/3813156) -- Welcome to the Atlassian Community!

That does not appear to be possible. Here is the suggestion to add the feature, which you may watch / vote for to see progress:

<https://jira.atlassian.com/browse/JWMCLOUD-35>

Kind regards,  
Bill

comments: author: James Spicher
body: Bill - Thank you for the quick response and link to the open item. I've vote!


author: Schwarz
body: Looks for me that the ticket is closed and should be function as shown here <https://support.atlassian.com/jira-software-cloud/docs/flag-an-issue/> but I still have the problem, that I can't flag a ticket in my business board


author: Bill Sheboy
body: Hi [@Schwarz](/t5/user/viewprofilepage/user-id/5572107) -- Welcome to the Atlassian Community!

The article you linked to is for *Jira Software Projects* and not for Jira Work Management / Business Projects.

And when I view that suggestion to add the feature, it is still marked as Unresolved.

Kind regards,  
Bill


author: Schwarz
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,

thanks for help! I could feel it in my gut that I was searching at the wrong place. So sad.   
Have a nice day.

Best regards  
Larissa


Tags: cloud

jira-cloud
Updating Status of Blocked ticket when the Blocking ticket is resolved
Asked by Kali Olsen:

Hello! I have a project that contains upstream tickets that get linked to downstream tickets in other projects. I want to build an automation where resolving a ticket in a downstream project changes the status of the upstream ticket that it is blocking.

Here are examples of my tickets:

* UPSTREAM-442: The ticket I want automatically updated when the downstream ticket changes
* DOWNSTREAM-999: Blocks UPSTREAM-442

I was trying to nest For loops, but Jira won't let me. Is there a way to do what I want to do? Thank you for your help!

![Update upstream ticket status.png](https://community.atlassian.com/t5/image/serverpage/image-id/336768i89482327F8089C5B/image-size/large?v=v2&px=999 "Update upstream ticket status.png")


Answers:
author: Trudy Claspill
body: Hello [@Kali Olsen](/t5/user/viewprofilepage/user-id/5548143)

Welcome to the Atlassian community.

I answered a similar question just a couple of days ago. Take a look at the answer I posted here.

<https://community.atlassian.com/t5/Jira-questions/Rule-triggered-by-another-rule/qaq-p/2757596>

In that case the rule is being triggered by the blocking issue's status change. A few changes to the rule would be needed because your issues are in different projects.

Additionally the rule I provided there doesn't take into consideration the the points raised by [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) to consider what you want done if an issue is blocked by multiple other issues.

comments: author: Kali Olsen
body: Thank you Trudy! It sounds like out the Atlassian Community search would have found the solutions. I was using the google search which didn't recommend these solutions. I'll keep that in mind for next time!


Tags: automation

cloud

jira-cloud

linked-issues
Smart value for Confluence content links in Jira Tickets
Asked by Jeanna Knowles:

I am trying to create an automation for Jira, its mostly pretty basic.   
I have a "template" jira issue that we are using.   
My automation is:  
Manually trigger  
Then lookup issues \> key=ABC-123  
And create new Task  
In the description box I have :  
{{lookupIssues.description}}  
This is working and pulling in the correct information.  

*However* I have Confluence content links that I need to pull in as well. I can not figure out how to get this pulled in.  
![2024-07-19_14-31-25.jpg](/t5/image/serverpage/image-id/336772i4B7A3DD85CC4750E/image-size/large?v=v2&px=999 "2024-07-19_14-31-25.jpg")  
I have tried to set Confluence (Link) with a number of values and can not figure out what is the correct value. Currently I have {{lookupIssues.url}}  
![2024-07-19_14-34-29.jpg](/t5/image/serverpage/image-id/336773iA800856E462999DA/image-size/large?v=v2&px=999 "2024-07-19_14-34-29.jpg")  
I have tried {{lookupIssues.contentlink}} and others. I have tried to plug them into the description field to see if I can get anything to pull in. I have been unsuccessful.  
Any assistance would be appreciated.


Answers:
author: Trudy Claspill
body: Hello [@Jeanna Knowles](/t5/user/viewprofilepage/user-id/3959148)

You could use a Send Web Request action to call the Jira REST API to retrieve the Remote Links for the template issue.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-remote-links/#api-rest-api-3-issue-issueidorkey-remotelink-get>

You would have to parse the output to pull the Confluence links from it.

There is not an action in Automation to create a link to an existing Confluence page from a Jira issue. You would have to use Send Web Request again to call the API to create the link between the new issue and the Confluence content.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-remote-links/#api-rest-api-3-issue-issueidorkey-remotelink-post>

If you've never worked with Send Web Request before, there is an article about it here:

<https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>

comments: author: Jeanna Knowles
body: Thank you, I will check it out.


author: Luis Felipe Studzinski Santos
body: [@Jeanna Knowles](/t5/user/viewprofilepage/user-id/3959148)

Unfortunately, there isn't a direct Smart Value specifically for Confluence content links. However, you can try to include the content link in a custom field or within the description of the template issue itself, which then can be referenced.

comments: author: Jeanna Knowles
body: Thank you, I was thinking that might be the case.


Tags: cloud

jira-cloud
User with Active status in Jira Admin Not Able to log in
Asked by Dawn Basch:

I have a user that shows as active when i look at manage users for Jira, but they are not able to sign in when they click to open Jira URL. they are presented with a login screen. They are listed as a user role AND they are added to at least 1 project in Jira.


Answers:
author: Trudy Claspill
body: Hello [@Dawn Basch](/t5/user/viewprofilepage/user-id/5441014)

So, the user is presented with a login screen. They need to enter their Atlassian Account login and password. Have they done that? What happens after that?

comments: author: Dawn Basch
body: They don't recall their password and there isn't an option to reset it.


author: Trudy Claspill
body: Is the user a Managed Account, using a login in a domain that you have claimed?

Have you tried the steps in this documentation?

<https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/#Require-a-user-to-reset-their-password>


author: Scott Schellhardt
body: Hi Dawn,  

Does the user have the a software/jsm agent license ?   

<br />

comments: author: Dawn Basch
body: What happens if i suspend access for this user? Does that log him out? It currently shows as active.


Tags: cloud

jira-cloud
Tickets are Not Showing in Board View (no filters applied)
Asked by Chase Simsa:

Hi Everyone!

I'm currently running into an issue on my kanban board where issues are created and have progressed from left -\> right but as they progress toward the right end of the board, they are no longer visible...

I can see everything in "List" view but for some reason, I have tickets that aren't shown in "Board" view despite there being no filters applied.

Any insight would be greatly appreciated!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: In the board configuration, are there any statuses not mapped to columns?

comments: author: Chase Simsa
body: Nope! Everything is mapped accordingly


author: Chase Simsa
body: Even when I go to sort my tickets based on "status" in "List" view, it doesn't sorry the status correctly...


author: Shawn Doyle - ReleaseTEAM
body: Check to see if there are any column constraints, like number of issues in the column.


author: Deepak Jain
body: Hello -

Can you check this ("Hide completed issues older than") setting in board configuration -\> General ?

May be your board is hiding completed issues after certain time.

![board-setting.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336837i5F9427A1220235A1/image-size/large?v=v2&px=999 "board-setting.PNG")

Or else check "Kanban board sub-filter" query as well.

Best Regards,

Deepak


Tags: cloud

jira-cloud
Padlock Problem
Asked by Luiz Henrique Fernandes Ribeiro:

We are having a problem, where even the email registered in our system for customers, and with a license assigned to be able to open a ticket to the IT sector, has users reporting that they are unable to open a ticket, reporting that a red padlock appears on the screen. We saw that adding the user again releases it. However, is there any way to solve this problem once and for all?

*** ** * ** ***

![teste Gerun.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336733iD4AD84C5E6917035/image-size/large?v=v2&px=999 "teste Gerun.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Luiz Henrique Fernandes Ribeiro](/t5/user/viewprofilepage/user-id/5548044)

Welcome to the Atlassian community.

What type of project does this concern? You can get that information from the Type column on the View All Projects page under the Projects menu.

What is the link that the users are accessing? We don't need to see the base URL, but can you share everything that comes after that?

How exactly have you granted users a license? Can you provide a screen image of one user's account that shows they have a license? Do obscure confidential information like the user's name and email.


Tags: cloud

jira-cloud
Is it possible to add Teams feature in jira automation
Asked by Hamilton Lisa:

I want to configure Jira automation to send email notification 10 users from one team, Is there any workaround to have the team added in the jira automation using smart values or any other ways.

Please note: I am not addressing Jira custom field team but the feature teams that we see at the top along with Projects, Filters, Dashboard


Answers:
author: Trudy Claspill
body: Hello [@Hamilton Lisa](/t5/user/viewprofilepage/user-id/5546439)

Welcome to the Atlassian community.

You might be able to do something with the Send Web Request action to call the Team Members API to get the members of a team:

<https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-members-public-api/#api-gateway-api-public-teams-v1-org-orgid-teams-teamid-members-post>

This is a new API and does not appear to return the emails of the users. You would have to take the information that is returned (account IDs) and use another API to get the email associated with each ID.

comments: author: Bill Sheboy
body: Hi [@Hamilton Lisa](/t5/user/viewprofilepage/user-id/5546439) -- Welcome to the Atlassian Community!

Yes, and...to Trudy's suggestion:

Once you have the accountId values for the team members, a second call to the REST API could pass the values and return their user data, including the email addresses. Here is the user, bulk search one:

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-bulk-get>

Kind regards,  
Bill


Tags: cloud

confluence-cloud
How to add a user with a company managed project
Asked by rsbeckerca:

When I try to add a user from the People page in Jira, as the administrator user, using the "Add People" button, I get a message "On a free plan, you can only add people using your site's administration settings. Upgrade your plan to better control who can access this project."

When I then go the administrator settings, I can see the user, with no role, and there seems to be no way to add a role for that person. I'm likely missing a step here. All I want to do is grant visibility and the ability to watch issues to a specific user. Allowing an edit would be a bonus.

TIA,

Randall


Answers:
author: Pablo Vergara
body: Hi [@rsbeckerca](/t5/user/viewprofilepage/user-id/120940)

Welcome to the community forums!

Unfortunately, while on the free plan, there is no granular way to modify role-based permissions. In fact, you cannot change a permission scheme to customize accesses.

As an alternative, group-based permissions would be the way to go with the pre-existing roles and groups.

Let's say you want to give users the basic abilities to browser a project (hence its issues) and modify them as needed, then just add that user to the pre-defined "jira-software-users-\<instance_name\>" group.

**Don't forget the user must already have ++product access++ to Jira.**

![Screenshot 2024-07-19 113505.png](https://community.atlassian.com/t5/image/serverpage/image-id/336740i18AE0974CCB3E069/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 113505.png")

I hope this helps you!

*- Pablo Vergara / ServiceRocket SSE*

comments: author: rsbeckerca
body: I'm sorry but I do not follow your answer at all on how this helps my question. If I understand, there is no way to add a user on a free plan. Sounds useful.


author: Pablo Vergara
body: Hi [@rsbeckerca](/t5/user/viewprofilepage/user-id/120940)

What you mentioned here: "All I want to do is grant visibility and the ability to watch issues to a specific user. Allowing an edit would be a bonus." can be achieved only the way I described **on a free plan**.

Unfortunately, Atlassian put these restrictions on free plans, so we all have to deal with them.

Have a good weekend!

- Pablo


author: rsbeckerca
body: I'm sorry, but your answer does not match what Jira appears to do. I do not know what you mean by "**Don't forget the user must already have ++product access++ to Jira.**" How does the user obtain that or how do I set that up? This prerequisite is unclear with no instructions.


author: Pablo Vergara
body: You can check <https://support.atlassian.com/user-management/docs/give-users-access-to-products/> for Atlassian's official information about managing product access.


author: rsbeckerca
body: Let me be more specific. The instructions above do not work. I already tried the product access link and added the user, but that does not give them access to anything useful. Thank you for trying. I hope someone else can provide a better answer.


Tags: cloud

jira-cloud
Can Jira manage multiple projects
Asked by dee narga:

I use excel to manage multiple projects as I need Highlight reports, interdependency management from a few project to be consolidated into 1 PM report. Two questions:

1. can the free version share jira with others

2. can jira do what i have mentioned above without duplicating effort ?

early thanks Dee


Answers:
author: Jack Brickey
body: Hi [@dee narga](/t5/user/viewprofilepage/user-id/5548022) , welcome.

1. you can have up to 10 users in Jira so if you wanted to "share" beyond that you would need to move to a paid subscription or export reports and share. Using excel or similar.
2. you can certainly achieve your goals with Jira. Not sure what you mean by duplication though.

i recommend you try it out and assess any shortcomings with your requirements.

comments: author: Carlos Garcia Navarro
body: Hi [@dee narga](/t5/user/viewprofilepage/user-id/5548022) ! I'd recommend to check out the free Atlassian trainings to learn more about how to use Jira to accomplish what you need; E.g.: [https://university.atlassian.com/student/path/815443-jira-fundamentals?sid=89563b04-1f2f-418f-9eee-4f4746f38406\&sid_i=9](https://university.atlassian.com/student/path/815443-jira-fundamentals?sid=89563b04-1f2f-418f-9eee-4f4746f38406&sid_i=9)


Tags: cloud

jira-cloud
Why is my information and account in here?
Asked by Logan Bunn:

Why I have a account here?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Because you have signed up to use Trello (or another Atlassian Cloud-based system). Atlassian Cloud systems have 2-3 account systems, and you have chosen to use one of their systems that need it.

Atlassian Accounts like the one you used to post here are probably the most widely used, but your organisation may be using Atlassian Access to provision accounts, possibly from other directory systems. The "2-3" bit comes from the ability to use Google Accounts as well (which sort of create an associated Atlassian account that you do not need to think about)

Atlassian accounts can be used to log into all Atlassian Cloud systems, but they do need the owner of the system to let them in. In the case of Community, here, it is intended to be available for anyone who might be using Atlassian stuff, so it is completely open. If you have an Atlassian account, you can use Community.

TLDR: you, or one of your admins, has signed up for your account.
function search fails when there is underscore before the word searched. Why? Bug?
Asked by marco:

function search fails when there is underscore before the word searched. Why? Bug?


Answers:
author: Theodoro Reato
body: Hey Marco,

I tested and I was able to search with an underscore before or between words. However, it takes a few minutes to index the word/phase to search.

![Screenshot 2024-01-12 at 2.10.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300370i6261B1E89BA5937E/image-size/large?v=v2&px=999 "Screenshot 2024-01-12 at 2.10.57?PM.png")

comments: author: marco
body: hi theodoro.

If in the search box write "Appt 3" without Underscore gives you the same results you showed us?

I need it to find old cards of months ago and many I entitled them with words with the interposed Underscore


author: marco
body: please try to find tudo_Appt 3 (without space) using only Appt


author: Theodoro Reato
body: I believe I understand now,

If I search for a card named "_Appt" without the underscore, it won't bring the results.

However, I searched the tudo_Appt, and it worked for me:

![Screenshot 2024-01-15 at 3.54.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300612iCA0307C38C8E4ACB/image-size/large?v=v2&px=999 "Screenshot 2024-01-15 at 3.54.44?PM.png")The card's name had a space before the underscore so it wouldn't bring the results. I had to remove the space from the card name, which worked after this.

I'll send the first case to our dev team. I am not sure if it's the expected behavior or not. This will impact the request being a feature or bug report, as they're handled differently.

There isn't a guarantee that a feature request will be implemented. But it would certainly bring it to our Product team's attention to be considered, especially if more users have asked for the same thing.


Tags: cloud
Merging Cards
Asked by Michael Cecchini:

Hello, I have two cards with notes and pictures that I would like to merge to make one card. Is this possible? Thanks


Answers:
author: Noa Office
body: I would also like to know!!!


author: Brittany Joiner
body: I don't know of a way to do this other than manually copying and pasting things, but that would make a great feature request! You can make feature requests here: <https://trello.com/contact>


Tags: cloud
I need to separate my board into more groups than current boards and closed boards on Trello.
Asked by Diane Easton:

I need to see all the open boards but be able to separate them into a couple of groups. Ready for Billing and active open are the two categories that would work best. How do I do that? As it stands now I just have current open boards and closed boards.


Answers:
author: Beverley
body: Hi [@Diane Easton](/t5/user/viewprofilepage/user-id/5397432)

The best way to achieve that would be to create collections to group the boards together. Collections are managed from the Workspace's board page. For example, you could create two collections, one called 'Ready for Billing', and one called 'Active open'. Then add each board to their relevant collection.   

You can manage collections by clicking on the Workspaces tab at the top of the page, then select your Workspace. This will redirect you to your Workspace boards page, where you'll be able to create and view collections.

We have a guide with more information here: <https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/>  

I hope that helps!


Tags: cloud
Other Board User Shows Up As Person Who Archives Cards that I Actually Archive
Asked by Tabitha Steinbock:

Whenever I archive a card on a board, another user on the board is always shown as the person archiving the card in "activity." It never marks me as the person archiving. I am logged in with my user name...not this other user. Why is this happening? I've logged out and logged back in and that does not fix it.


Answers:
author: Dreamsuite Mike
body: Hi, is it possible than an automation is running from the other users account that you are seeing in the activity log. In small words under the activity you can see for the user, does it say "via Butler"?


Tags: cloud