youngmon/atlassian-qna huggingface dataset:
Profile time zone won't change after 12 days of it "taking a while for changes to take effect"
Asked by Heather Blue:

We are trying to use shared calendars in our company Confluence spaces but we are having issues getting the events to display for employees correctly, seemingly because their profiles aren't changing time zones when they change them.

One employee changed the settings *12 days ago* and still gets the message below when trying to change it again.

![time zone.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/180832iAA3642E44A6E2725/image-size/large?v=v2&px=999 "time zone.PNG")

Any ideas why this is happening or why it is taking so long for the profiles to reflect the time zones employees are changing their profiles to?


Answers:
author: Fabian Lim
body: Hi [@Heather Blue](/t5/user/viewprofilepage/user-id/4393177)

I recommend you open up a ticket with[Atlassian support](https://support.atlassian.com/) to see if they can assist you faster.

Regards

comments: author: Heather Blue
body: Thanks Fabian. I'm going to ask my company admins to submit the ticket. It does seem like a bug, I don't think it should take 3+ weeks for the change to take effect.


author: Guy Anela
body: Hi [@Heather Blue](/t5/user/viewprofilepage/user-id/4393177) - Did you or your admins ever get anywhere with this? We're exhibiting the same issue. :(


author: Heather Blue
body: [@Guy Anela](/t5/user/viewprofilepage/user-id/4660450) our IT department submitted a ticket 4 days ago but we haven't heard back from Atlassian yet. We do believe it is a bug though, based on some more testing we did. I'll update this post and tag you whenever I hear back about it!


author: Guy Anela
body: Thanks [@Heather Blue](/t5/user/viewprofilepage/user-id/4393177)!

I agree, it's definitely a bug. I opened a Support ticket as well and they pointed me to [CONFCLOUD-72744](https://jira.atlassian.com/browse/CONFCLOUD-72744). Based on the below Comment, doesn't sound like they'll be addressing it anytime soon. :(   

> Puneet Jain added a comment - 29/Sep/2021 2:53 PM  
> Hi All,
>
> The issue occurs only for few hours as it takes time for timezone to be updated across all edges servers and downstream systems. The above is conveyed to users via pop up which is displayed when timezone changed in identity.
>
> The issue is a legacy issue and has been present since beginning. The same has not been introduced recently.
>
> The long term fix would require change in the current architecture and hence need more time.


author: Heather Blue
body: Thanks for passing this along [@Guy Anela](/t5/user/viewprofilepage/user-id/4660450) hopefully Atlassian can prioritize this, because the calendars aren't usable across time zones so long as this issue persists.


Tags: cloud

confluence-cloud
I hate to post Me Too, but...
Asked by M D:

It's still not implemented so we're all still waiting to improve the look of our Confluence pages. Lack of a "Professional Look" is highlighted as a reason to store everything in documents on Box and no one here wants that.


Answers:
author: Pramodh M
body: Hi [@M D](/t5/user/viewprofilepage/user-id/4735752)

Welcome to Confluence!!

Use Templates that are available right out of the box.

Here is a guide

<https://www.atlassian.com/blog/confluence/build-confluence-spaces-team-project>

Thanks


author: Fabian Lim
body: Hi [@M D](/t5/user/viewprofilepage/user-id/4735752)

Unfortunately, a lot of the professional look and feel requires 3rd party plugins.

I have experience with Refined for confluence ([https://marketplace.atlassian.com/apps/15231/refined-for-confluence-sites-themes?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/15231/refined-for-confluence-sites-themes?tab=overview&hosting=datacenter)) which you may want to consider.

Cheers
Back up import failing, would love any solutions
Asked by RAID:

Hello community. Does anyone have an idea of a work around for this bug: <https://jira.atlassian.com/browse/CONFCLOUD-73477>  
I'm asking here because I'm not sure if the bug report will get enough traction to get looked at. Essentially I'm trying to import my site back up and it's failing every time. At this point I would be happy for any solutions whether it'd be to convert it to google docs or any possible way to access view my documents. Thank you so much for your time

*** ** * ** ***

Error during import:  

org.springframework.jdbc.BadSqlGrammarException: StatementCallback; bad SQL grammar \[ALTER TABLE ONLY content_perm DROP CONSTRAINT cp_unique_group;\]; nested exception is org.postgresql.util.PSQLException: ERROR: constraint "cp_unique_group" of relation "content_perm" does not exist

Upgrade task \[Remove the outdated cp_unique_group constraint from content_perm.,buildNumber=105\] failed

com.atlassian.confluence.importexport.ImportExportException: Error while running upgrade tasks for imported data!

*** ** * ** ***


Answers:
author: Pramodh M
body: Hi [@RAID](/t5/user/viewprofilepage/user-id/4728082)

Welcome to the community ?

Raise a support ticket with Atlassian support team.

Thanks,

Pramodh

comments: author: RAID
body: The bug report was created after I raised a support ticket 4 days ago. I'm not sure if the bug report will get enough traction for the team to fix. That's why I'm going to the community to see if anyone has any idea on how I can retrieve my document and at least look at it.


author: Pramodh M
body: [@RAID](/t5/user/viewprofilepage/user-id/4728082)

Seems like the error is related to user and group memberships

Can you try not importing the user data

Let me know


author: RAID
body: How do I take that out of the import? Do you know which file I should edit and what I should remove? I'm new to this.


author: Pramodh M
body: Hi [@RAID](/t5/user/viewprofilepage/user-id/4728082)

Or else can you try imporint the data to e new site and do a trial run once?


Tags: cloud

confluence-cloud
How can I sign into Trello after adding the add-in to Outlook 365?
Asked by candace.paul:

When I click on log-in, after adding the add-in into outlook, am redirected to an screen that says: (I am using google chrome as a default browser. Are there settings I need to change in outlook?)

Internet Explorer is Unsupported {#toc-hId--1329408335}
-------------------------------------------------------

As of March 31, 2019 new versions of Trello are incompatible with Internet Explorer.

Please visit our [Apps and Platforms page](https://trello.com/platforms) to see a list of supported apps and browsers.

If you already have a newer browser installed, you can use it to visit this URL:

<https://trello.com/login?returnUrl=%2F1%2Fauthorize%3FrequestKey%3D6d4bc3b2c4be8c2f6b3c45c92b2cf477>


Answers:
author: Ryan
body: Hi there,

Another user found a workaround for this by logging in to Office365 in a browser and then adding Trello there. Once this was set up in the webapp, they were also able to use it on the desktop app. You can see the workaround here: <https://community.atlassian.com/t5/Trello-questions/Re-Re-Trello-Outlook-Add-In-tries-to-open-internet-expl/qaq-p/1264691/comment-id/20559#M20559>

Could you try that and see if it helps?

Thanks!

Ryan


Tags: ms-outlook
Trello not synching in Outlook calendar
Asked by David Wilder:

I've integrated Trello into my Outlook calendar view, but the Project Management calendar isn't synching with my Trello boards ie. when I create a new card in Trello, it won't appear on my Outlook calendar view. Is there a setting that I need to tweak?


Answers:
author: Vronik
body: I hope it is solved, if not you can always take a look at this

<https://support.atlassian.com/trello/docs/using-trello-with-microsoft-outlook/>

<https://unito.io/blog/guide-how-to-trello-outlook-calendar/>


Tags: confluence

ms-outlook
Looking for a Trello expert_Trello_Pro_getting set up.
Asked by Joshua Teicher:

Hello Trello Hive.

I am a content creator and I am expanding my business and would like to find a Trello expert to help guide and get me started.

I am looking for someone who not only knows how to use Trello and understands business. I would like to get everything organized properly and set up for maximum work flow.

Please advise it there someone at Trello who can assist in helping set up. I know there are videos and I am watching those videos but I want extra help.

Thanks again to the Hive knowledge. Joshua


Answers:
author: manuelgeek
body: Hi [@Joshua Teicher](/t5/user/viewprofilepage/user-id/3988795)  
This guy [@Michael Kimathi _AC Nairobi_ Kenya_](/t5/user/viewprofilepage/user-id/618887) will definitely help you


author: milynnus
body: If you are keen to get beyond Butler and or an Power Up and add-on like Trellinator do let me know. I have been working on a platform - here's one demo to 'recover' a deleted card. :)

<https://youtu.be/vuu4nJ8ET4Y>

Justv [@Kevin Read](/t5/user/viewprofilepage/user-id/237756) here and I will be notified.


author: michael_kimathi
body: Hello Joshua,

You can reach out to me through michaelkimathi2020@gmail.com

Best Regards

MK
Notify when card not changed for too long
Asked by Robert Barron:

Hello,

I'd like to be able to send reminders to people to update their cards, even if it's not the due date yet.

Some kind of automation that will notify me when a card has not been modified in X number of days.

Maybe it's some kind of Butler rule?

Thanks!

Robert


Answers:
author: Vongsawat
body: This might be one way you could do it, though it might trigger too often, depending on your scope..  

On a separate (Reminder)board, create cards with the same name as all the watched cards.   

On the main board, create a bunch of rules with a trigger for every action you would deem a "modification". The X days is sadly going to be hard-coded. (The pink label is my stand-in for whatever you're using to tag the cards as 'watched' by you. It could be something else entirely)  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/101066i9551BA8D80455E55/image-size/large?v=v2&px=999 "image.png")  

Should probably have another trigger for if the due date is completed, to remove/complete the due date on the ReminderBoard as well. Or reset it to in 3 working days if its a recurring task.  

The whole second board is essentially just so the people don't get a countdown timer for how long before you start breathing down their neck :P  


Tags: butler
I mistakenly collapsed cards on a Trello board and cannot find the command to restore the display
Asked by DaveA MDM:

Before i made the mistake, all cards were displayed in all categories. After the mistake, no cards are displayed, only the category topics at the top of the board, with a number of cards noted in each category.

This command affected only the Trello board that was displayed. Other Trello cards on other boards have remained fully visible.

Seeking the command to reverse my error.


Answers:
author: Michael Pryor
body: Hit the x key on your keyboard. Or at the top of the board there is an X on the part showing you the filter you have applied to the board.

comments: author: Linda Tuohimaa
body: Thank you! I had the same problem :)


author: DaveA MDM
body: This was apt and correct! Thank you!


author: Melissa Philbrick
body: Thanks!!!
Simple huddle board
Asked by Sriprakash TS:

Can i create a simple huddle board to discuss daily on the metrics and later get into task level tracking or agile way of working


Answers:
author: Jireh
body: You might be interested in our Templates to get you started: <https://trello.com/templates>

Templates are a sort of "board skeleton" that you can copy and start using on your own teams. They usually have specific goal in mind, for example a Project Planning template, a Company Overview template, etc.
Why are card colors dissapearing?
Asked by AJ Toews:

Is there a way to pick a lable color and have it color the whole card? Can you pick multiple lable colors, which then create a new color?


Answers:
author: Fabienne Gerhard
body: Hi [@AJ Toews](/t5/user/viewprofilepage/user-id/3861446)

full card colors is pretty new (and awesome) - you don't pick it over labels but by choosing cover (see full blog article here <https://blog.trello.com/card-covers-and-colors>)

According to your label color question - there are only 10 different colors available. You are free to add as many different names to similar colors (for example to no color-label) which gives you unlimited labels. But no color picker available. Sorry!
Is it possible to recover a team in Trello? Please help, I delete but i need it again :((
Asked by Ricardo Sobral:

Is it possible to recover a team in Trello? Please help, I delete but i need it again :((


Answers:
author: Jireh
body: Hi Ricardo, I would try to reach out to our support team and see if they can do anything for you: trello.com/contact

I would include relevant information like the name of the team and the approximate date you created and deleted it.
multiple conditional search
Asked by murat akarsu:

How do I search for 2 or 3 options at the same time. For example, I have added 2 special fields (one of them is the date field and the other is the check box) and I use labels. I want to bring the cards that match the option in the date range, also have a checkbox marked, and also have a label that I want.


Answers:
author: Vongsawat
body: If its an action that gives you an option to filter (the funnel icon) you can chain together as many conditions as you want.  

There are only 2 actions that do this though :( the Move/Copy Each action for Board Button, and the Collect All Cards in to Checklist action in Rules/Card. The latter might still be useful though, as you could act on the checklist items (links), before getting rid of the checklist.   

Rule triggers have this option as well, so that might be another avenue to consider, though a bit more niche.


author: milynnus
body: [@murat akarsu](/t5/user/viewprofilepage/user-id/3590802) If Butler cannot do it, the custom development should not be difficult. You say "I want to bring my cards...." , can you clarify? How often and when do you want to have this query performed? You can have a weekly report board with lists where the cards therein contains links to the actual cards that satisfy the search.
Authenticating callbackurl for Trello Webhook
Asked by Gaurav Srivastava:

Hi Team,

Do we have oauth 2.0 setup in Trello where I can put Salesforce client and secret key and authenticate a callback url?

Thanks,

Gaurav


Answers:
author: Umair
body: Do you find any solution ? I also need callback url from salesforce for webhook creation.


Tags: authentication

callback

oauth

webhook
Trello is no longer working on google chrome - can someone help?
Asked by snunn:

We have tried clearing data, history, cache etc and it hasnt made any difference.


Answers:
author: Michael Pryor
body: Does it work in Chrome on your mobile device? Does it work in other browsers?

What are you observing on the screen when it doesn't work?

comments: author: Suvradip Paul
body: [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) / [@snunn](/t5/user/viewprofilepage/user-id/3935112) - Is it the same issue reported for Google chrome extension or some thing else?

If yes, could you please merge this with this thread for better notification - <https://community.atlassian.com/t5/Trello-questions/Trello-Official-Chrome-Extension-is-gone/qaq-p/1710755#U1739638>

Thanks in advance.

Cheers

Suvradip
Search cards using list of cards id
Asked by Nicolas:

Hi,

I'm trying to get cards information using list of cards id. I found that it possible to achieve using the api search but I couldn't pass the list of cards.

here is my url:

```
'https://api.trello.com/1/search?&modelType=cards&query="card1,card2"&key=[key]&token=[token]'
```

What am I doing wrong? or there is better way to receive this data?

Thx,

Nicolas


Answers:
author: milynnus
body: [@Nicolas](/t5/user/viewprofilepage/user-id/3572812) this this from the py-trello library

def search(self, query, partial_match=False, models=\[\],board_ids=\[\], org_ids=\[\], card_ids=\[\], cards_limit=10):

This query limits the search on information within board, cards...etc. It does not search card by card_id

If I have to get cards that matches card_ids I would go through all the cards but then if I already have the id then client.get_card(card_id) gets you the card...really no need to search.

\*\* all based on py-trello

My apologies if I have not understood your question completely

comments: author: Nicolas
body: thank you for the quick answer

can i pass the search function wildcard on the query parameter and pass list of card ids ?


author: milynnus
body: When you do that basically you are saying get me 'xyz' but look at only these cards with these IDs


Tags: rest-api
Hello! Uploaded images don't open. How do I fix this problem?
Asked by wfhmuhfl1988:

Hello! Uploaded images don't open. How do I fix this problem?


Answers:
author: wfhmuhfl1988
body: We work in Russia. Maybe it's some program that blocks these basic actions: opening an image?


author: Fabienne Gerhard
body: Hi [@wfhmuhfl1988](/t5/user/viewprofilepage/user-id/3988122)

welcome to this wonderful community

can you specify the problem a little bit better? There can be many causes for problem.   
What kind of image is it? Do you get a error message (maybe in your browser)? What size does the image has?
We are the Rotary Club of Cebu in the Philippines, can we get non profit pricing?
Asked by Hugh M Edenburn:

We are the Rotary Club of Cebu in the Philippines, can we get non profit pricing?


Answers:
author: Jireh
body: Hi Hugh, this article might help you: <https://help.trello.com/article/1092-how-do-i-request-a-discount-for-my-registered-non-profit-organization>
Pencil icon on some cards but not all of them
Asked by Isabelle Dechamps:

Why do some of my cards show a pencil icon but not all?

Very annoying and distracting.

Thanks for any help.


Answers:
author: Michael Pryor
body: I'm pretty sure the pencil only appears when you hover the cursor over the card. It may be that you have a trello chrome extension installed that could be interfering with this.


author: Fabienne Gerhard
body: Hi [@Isabelle Dechamps](/t5/user/viewprofilepage/user-id/3987804)

welcome to this wonderful community

Can you maybe share a screenshot with us or specify the problem a little bit more?

Sometimes this problem can be caused by browser - the first thing comes to my mind are three different things:

* open the board in another tab again
* clear browser cache
* open the board in another in another browser

Did this help? Please let me know.
Multiple Due Date Reminders and fully customisable reminder lengths.
Asked by Alan Lawson:

I was so excited to see the Custom Due Date Notifications feature on Trello. But was just as quickly disappointed that it didn't appear to have 2 simple, but crucial features:  
1) Multiple reminder for the one Card/Task. For example a first reminder 1 week out. A second reminder 2 days out and a final reminder 1 hour out. This is standard in all calendaring apps...  
2) As you can see from my first feature description, only offering 2 days as the earliest reminder is totally inadequate, for both individuals own, personal reminders, but also and even more importantly for team reminders for tasks that are complex and are rolling out over a longer period of time. It is normal for calendaring apps to offer a final option, which is title "Custom" and you can take any of the preset reminder periods and add a number of how many of those should set the reminder time. eg. 5 days would be easy to achieve with this structure.  
Have I missed something? Love to hear back about whether these options might become available or are available as "power-ups".  
Kind regards,  
Alan


Answers:
author: Ryan
body: Hi Alan!

Both of those functions aren't available with the standard version of Trello, but if you use our Calendar Power-up, you can bring your due dates in to your normal calendar client such as Google client. There you would be able to use your normal reminders that are set up in your calendar client to give you reminders. Here is some information about this: <https://help.trello.com/article/811-viewing-cards-in-a-calendar-view>

There are some other calendar Power-ups which you could also look in to for extra functionality:

* ++[Planyway](https://trello.com/power-ups/58bd1f9aca72f48c8900574f)++
* ++[Cronofy](https://trello.com/power-ups/5a1d81359fcdfd9011c0a698)++
* [BigPicture](https://trello.com/power-ups/5b30f2417825075d3e126cbb)

Have a great start to your week!

Ryan


Tags: due-date

reminder
Cant access any boards or jobs in Trello
Asked by Karen Morris:

All of a sudden I dont have access to Boards or jobs in Trello, when I checked the member section it has LEAVE by my name.

I have no idea how that happened, this started when I signed to Atlassian. I am the Service Manager here and need access


Answers:
author: Michael Pryor
body: Did one of the board admin's change your status to Observer?

<https://help.trello.com/article/732-adding-observers-to-boards>

comments: author: Karen Morris
body: No, but my status is Leave on my PC, if I check the other managers PC my status is Remove. I can still access Trello through the App on my phone though, which is a pain to use as I am very busy here.

How do you change a status to Observer?


author: Michael Pryor
body: Yes when you are logged in from your account the action to remove yourself from a board is "Leave" as in "leave the board". If you look at another member and you are an admin then the verb would be "remove" as in "remove this other user from the board". Both of those things make sense to me.   

I guess what I'm not understanding is what you mean by you cannot access any of the boards. Do you get an error message? Are you looking for where you can find the list of boards? (Click the house icon in top left of web browser trello page)


author: Karen Morris
body: I am not sure what happened, but everything is okay now.

I couldn't open up any boards or jobs to see what was in them.
Where did they all go?
Asked by dave_anderson:

So I logged in and all of the cards and lists on my main board are GONE. Can't find them anywhere. I didn't personally archive anything. I can search for keywords and find cards, but I'd like to have them back, in the lists they were in, can anyone help? Thank you!


Answers:
author: Jireh
body: Are you still having trouble? You said you can still search for your cards, could you post a screenshot of the board that is missing its cards?

comments: author: dave_anderson
body: I'm assuming they are archived. I'm hoping I don't have to UN archive them one at a time. I've attached a shot of the board. Thank you.


author: dave_anderson
body: ![FullTeamBoard.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/101386i56CF4E81615866CA/image-size/large?v=v2&px=999 "FullTeamBoard.jpg")


author: Jireh
body: You can try checking the activity by opening the menu on the right, and seeing if any of your board members accidentally archived lists/cards. I personally have accidentally archived cards by pressing "c" when my mouse is hovering over one.


author: dave_anderson
body: I will do that, thanks for the help!!
How can I get a checklist I already have on a card into alphabetical order?
Asked by Marion Lowrence:

I am having to trail through a long list and adding things that are already there as missing them - can you put in alphabetical after you have created a list?


Answers:
author: milynnus
body: Perhaps you want to find a solution that avoids duplicates instead.

<br />

I did a proof of concept for a client to create a checklist for all attachments in a card and to remove checklist items that does not match the attachment list names. There checking for duplicates is definitely possible. This is for work as it progresses through different stages of production (list).   

It does not use Butler or any power-up so that may not be what you are looking for.