youngmon/atlassian-qna huggingface dataset:
Confluence LDAP Integration
Asked by Jose Medina:

Our Security team does not approve plain text password being stored in a plain text file. Is there a way to encrypt the password on the atlassian-user.xml file?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: That's the old skool way to do it. It's now set up in the [User Directories](https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html) section in the administrator interface. The password is not stored in plain text in a config file any longer. It's now stored in plain text in the database. :/


Tags: atlassian-support
Getting error when importing from word documents
Asked by Lalyn Shivers:

When importing a word documents using the import word document, it will give me an error.


Answers:
author: Lalyn Shivers
body: At what point in the process do you see the error?

The error shows after you click import

What does the error say?

![Word Bug.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/15980i06AF63195F25DC15/image-size/large?v=v2&px=999 "Word Bug.PNG")

Is the error in a log or in the browser?

in the browser

Does the import succeed despite the error? No

What version of Confluence are you experiencing this in? 5.10.4

comments: author: Marcelo Mella
body: I would recommend to generate a support log and create a ticket on Atlassian Support


author: AnnWorley
body: [@Lalyn Shivers](/t5/user/viewprofilepage/user-id/478760) I created a ticket on your behalf - you should see an email from the portal soon. We can circle back to this thread when we have a resolution to share.


author: AnnWorley
body: Hi Lalyn,

I guess you are following[Import a Word Document into Confluence](https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html).

Please let me know:

* At what point in the process do you see the error?
* What does the error say?
* Is the error in a log or in the browser?
* Does the import succeed despite the error?
* What version of Confluence are you experiencing this in?

These answers will help me research the issue.

Thanks,

Ann


author: Marcelo Mella
body: Lalyn, please try to add a capture of the error.
Confluence search returns incorrect results when question mark is used
Asked by William Wynn:

When performing a search in Confluence, if there's a question mark connected to a word, that word will not properly be searched. This issue does not happen with a period or an exclamation point.

This issue does not occur on the "Pages" quick search, but only if you click through to the actual full search page.

I noticed this issue because of the Jira Service Desk Widget where users are encouraged to ask a question and may include a question mark. I traced the actual issue to the confluence dosearchsite.action page.

To reproduce this, pick any word that exists in your wiki and try the following searches:

* word
* word.
* word!
* word?

Also, Even if you don't connect the question mark to a word, it will still change the results because the question mark is treated as its own independent word. Try this search and see the difference:

* word ?


Answers:
author: Brant Schroeder
body: William,

? is used as part of Confluence search syntax. It is used to replace a single character. From their documentation - To replace a single character in your search, use a question mark (?) as a wildcard, For example, to search for 'butter', 'bitter', 'better', or 'batter'. Use b?tter.

You can learn more here:<https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html>

comments: author: William Wynn
body: This is not helpful for users on a public wiki. It's unfortunate they chose such a common character and broke usability for the common user at the sake of the power user.

Users on a public wiki are looking for quick easy answers. There is a 0% chance they will know or care about this feature. To them it means they will get the wrong result.

Side note, an easy way to fix this "bug" and still support the wildcard would be for it to match both any character or no character. To use your example word, have it match both "butter" and "btter"


author: Brant Schroeder
body: I do not know of a way to exclude certain search operators. Atlassian support might be able to let you know if this is something that can be changed in a config or not.


author: Sarah Larson
body: Popping in for the sole purpose of saying that this "bug" still exists and is still ruining the ability to perform basic wiki searches in 2024.
Anchor bug in confluence
Asked by Dugald MacDonald:

I have the same problem as the post "Anchor jumps to top of page except in editing mode".

From text in a table, I link to an anchor on another page in the same space.

Hover on the link and it shows the correct url ".../page#page-anchor". However when clicking on the link the end of the url is dropped ("#page-anchor") so you are taken to the top of the target page.

Interestingly the end of the url is persisted when you link to a new tab (which is the case when you use the link in edit mode).

1. Is this a bug?
2. How do I add it as a bug with Atlassian?


Answers:
author: Dugald MacDonald
body: This is being addresses in <https://jira.atlassian.com/browse/CONFCLOUD-59098>


Tags: anchor

bug
Why can't a user create a personal space?
Asked by Zach Shields:

I've got two users created on the same day with the same permissions, in the same user group. One of them created a personal space with no issue, the other cannot. The second user does not have Personal Space creation options available.

I've double-check permissions and confirmed that both users still have exactly the same permissions and fall under the same Global Permissions.

Any ideas?


Answers:
author: Bal?zs Szak?l _META-INF_
body: If you - as an administrator - want to be 100% sure that the permissions are set well, i suggest you to trial the [Ultimate Permission Manager add-on](https://marketplace.atlassian.com/plugins/hu.metainf.plugin.confluence.ultimate-permission-manager/server/overview), which can help you to discover who can view/edit which spaces/pages and why :)


author: Suren Raj
body: Hi Zach,

Does the user able to see **Add Personal Space**when they choose or click their profile picture?

comments: author: Zach Shields
body: The user did not have any Personal Space or Add Personal Space options under the profile picture or under the Spaces button.

After logging in to Confluence in Firefox rather than Chrome all Personal Space options became available. Even when going back to Chrome, the browser where the issue was first noted.

No permissions were changed. The user simply tried another browser, got the results we desired, went back to the initial browser and suddenly also got the results we desired. This makes no sense to me.


author: Suren Raj
body: It might be related to caching, anyway I'm glad it's working now.


author: katherine Greene
body: I found the same issue, and was able to add a personal space using Safari. Is this a known issue?


author: Derek Mackie
body: I had the same issue and the option to create a personal space didn't magically reappear just by trying in a different browser.

What did make it reappear was ensuring that under global user group permissions the group that the user belonged to had the global permission to create a personal space.
Does Confluence no longer support Embedded content using Frames from Jira?
Asked by Richard Romero:

We used to be able to provide dynamic content from Jira to Confluence and now after our recent upgrade, this is no longer possible. Our tools team provided us with the following link - <https://confluence.atlassian.com/confkb/confluence-page-does-not-display-in-an-iframe-827335781.html>

Without compromising all our sites by disabling clickjacking, how is this possible to allow?


Answers:
author: James Richards
body: Hi Richard,

The link that you're provided, is so pages in Confluence can be displayed in iframes elsewhere. What you're looking for is how to display a Jira page in Confluence. So we need to turn off the clickjacking headers in Jira.

You can do this in Jira with this document

<https://confluence.atlassian.com/jirakb/security-headers-in-jira-939919914.html>

So you can exclude some paths. But there's no way to specifically to turn it off when included in a Confluence page.

There are already a good number of macros in Confluence for displaying Jira content with Application links and gadgets, so I'm wondering what do you need to display in Confluence that can't be done with a gadget?

Do you have an example?

Thanks, James

comments: author: Richard Romero
body: Currently we are pulling dashboard info along with Portfolio Iframes: Below are some examples. I am hoping our IT group will take the approach recommended by your KB link....

**Portfolio:**

\<iframe src='[https://jira.nordstrom.net/secure/PortfolioReportView.jspa?r=sY2Dr\&t\&e](https://jira.nordstrom.net/secure/PortfolioReportView.jspa?r=sY2Dr&t&e)' width=98% height='400' style='border : 2px solid #ccc;'\>\</iframe\>

\<iframe src='[https://jira.nordstrom.net/secure/PortfolioSharedReportView.jspa?r=FuoXR\&t\&e](https://jira.nordstrom.net/secure/PortfolioSharedReportView.jspa?r=FuoXR&t&e)' width=98% height='400' style='border : 2px solid #ccc;'\>\</iframe\>

**Wallboards:**

\<iframe src='<https://jira.nordstrom.net/plugins/servlet/Wallboard/?dashboardId=43127>' width=30% height='250' style='border : 1px solid #ccc;'\>\</iframe\>

\<iframe src='<https://jira.nordstrom.net/plugins/servlet/Wallboard/?dashboardId=43901>' width=30% height='250' style='border : 1px solid #ccc;'\>\</iframe\>


author: James Richards
body: Hi Richard,

So, yeah, you'll need to look at the headers coming from jira.nordstrom.net as that's where the X-Frame-Options: SAMEORIGIN, etc. are coming from. This is a browser security feature, so I wouldn't recommend turning it off in the browser (if it's possible, because I'm not sure if it is)

Regards, James


Tags: jira
Move a Page to a New Space
Asked by Bill Altmann:

The help page for copying and moving a page includes mention of a "**Location**" tool at lower left to move a page to a new space.

<https://community.atlassian.com/t5/Confluence-questions/Move-a-Page-to-a-New-Space/qaq-p/738540#M99312>

I do not see a "**Location**" tool anywhere on the page screen: neither in the displayed page nor in the "editing" page.

Is the "**Location**" tool different, perhaps, in the Cloud version (which we're using)?


Answers:
author: AnnWorley
body: I am not sure if the help pages are updated or not but I did find two ways to move a page in Confluence Cloud. One is the location button when the page is being created (option disappears after save and re-edit) up by the title:

![Cloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/15966iB53BED3B02259EFA/image-dimensions/285x166?v=v2 "Cloud.png")

The other on the eliipsis menu is after saving:

![MovePageCloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/15971iB50AE6C2132D86CE/image-dimensions/264x352?v=v2 "MovePageCloud.png")


author: Bill Altmann
body: I see that the **Location** tool has moved to the upper left of the page editing screen.
Creating a header
Asked by Maggie Secara:

Using Confluence 6.6.1

Windows7

I'm not new to Confluence but I've been away for over a year, and have never worked with the CSS style sheet before. I'm trying to do a custom header, so I checked out this page:

<https://confluence.atlassian.com/doc/basic-styling-tutorial-170000548.html>

I've tried the code in this example (with our own image) over and over, and all I get in the header is this :

#header aui-header  
Unknown macro { background image}

Either I'm doing something wrong or else something is wrong with the code or instructions, but I have no way of knowing which. My boss, who is more adept with CSS than I am, gets the same results. Any ideas?


Answers:
author: Lei Wang
body: Hi,

Please make sure the code be pasted into **Stylesheet** text field, I was able to recreate the Unknown macro issue when I pasted the code into **Sidebar, header and footer \>** **header** text field.
How to create Bootstrap style reactive pages in Confluence and Jira
Asked by Jonny Fuller:

After some cursory Googling I don't see any macros to easily create Bootstrap style reactive pages in Confluence and Jira. Our company uses Confluence as its primary internal content management system. It would be nice if page columns in Confluence and Jira would react to the size of their containers as one finds in most modern designs. Is this possible through a macro, plug-in, or built-in feature? Or, is enabling HTML and CSS the only solution?


Answers:
author: JanR
body: Server or Cloud?

For server we use Scroll Viewport addon to modify Confluence to our needs.

comments: author: Jonny Fuller
body: Server. Thanks will check this out.


author: Adam Munns
body: I agree - I would also like to see the core product implement the bootstrap layout framework.


author: BFN Astrydax
body: Just putting this out there, but this sounds like a pretty core feature that should be integrated. Any time I find myself doing work to extend a paid product to meet a very general need that many people have, I have to stop and ask if i'm my money is better spent on a platform that I don't have to, as a consumer, finishing developing for them.  

It sounds to me like your company should consider exploring more complete options.


Tags: atl-dev

atlassian-marketplace

jira
how can i update my payment card? it expires, but i don't see an option for me to edit or add
Asked by Lily Cui:

my card has expired, but i don't see an option for me to edit or add a new one


Answers:
author: Jonathan Turcotte
body: I agree the doc is out of date... I always struggle when I want to change credit card details.

Go to Admin, then Billing, select Manage (one from any product), on left select Billing details... then you have access to a credit card interface.

Of course you need Admin rights and so on.


author: Rey C
body: Hi Lily,

If you are a site admin or listed billing contact then you have the ability to update the payment details.

<br />

If you are a Cloud site admin, you can see and update the credit card for your subscription within the site administration console by clicking the cog wheel icon on the right-hand side of the page \> Billing \> Payment details.

If you a listed billing or technical contact then you can follow the steps below to update the credit card information.

# Log into \[My Atlassian\|<https://my.atlassian.com/>\] (username: their email address).  
# Click on the subscription in question.  
# In the Credit Card section, click Provide payment details to update the credit card information.

If you are experiencing difficulty with this process, we are happy to help guide you over the phone. The Customer Advocate team can be reached at (512) 640-3000, option 1 at your convenience Monday-Friday between 8:30 AM - 5:00 PM CT.

comments: author: yarmobile
body: Hi, looks like the answer is no longer valid. Could you verify and update it?


author: Admin Q-Solutions
body: I am also facing the same problem. Please help.


author: Hong nguyen
body: I am also facing the same problem. Please update the documentation on this.


author: Admin Q-Solutions
body: I created a ticket in Atlassian support with the information of the account which I wanted as a billing admin. One of the support staff was quick enough to solve it. The user account that I gave was promoted as a billing admin which solved the issue for me.
Confluence on PostgreSQL, what collation is recommended?
Asked by VLADIMIR_MURAVLEV:

Article named "[Database Setup for PostgreSQL](https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html)" says that collation must be set no other than "UTF8".  
Quote: "Collation must also be set to utf8. Other collations, such as "C", are known to cause issues with Confluence. "  
This collation is possible to set up for PostgreSQL running on Linux, but this value is not supported on Windows.  
Available values are: C, POSIX, English_United States.1252  
Which one is recommended value for Confluence?

What is risk using one of these available values?


Answers:
author: Shannon S
body: Hi Vladimir,

[According to Postgres](https://www.postgresql.org/docs/9.3/static/multibyte.html):
> UTF-8 encoding can be used with any locale.

In addition, I reviewed this blog post, [Locale in Windows](http://www.g-loaded.eu/2011/02/27/locale-windows/), and it appears that you should be able to use **English_United States.1252**.

I was also able to confirm this by reviewing some of our past support tickets, so please give that a try, and let me know if you have any trouble!

Regards,

Shannon

comments: author: VLADIMIR_MURAVLEV
body: Thank you Shannon.

I configured database using Collation English_United States.1252 and restored backup (migrated from Oracle). No apparent problems so far.


author: Shannon S
body: Glad to hear, Vladimir! If you run into anything do let us know.

Shannon


author: Deswik IT
body: Can this doco be updated to reflect the above advise please [https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html](https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html?)


author: Shannon S
body: Thank you for bringing this up, David. I'd like to see this clarified for future users, since I've now seen this question a few more times since I responded on this thread.

I've raised the documentation request below:

* [CONFSERVER-57749](https://jira.atlassian.com/browse/CONFSERVER-57749)

Please feel free to comment on the thread as well as vote on it.

Thank you for your help.

Regards,

Shannon


author: Timothee Howland
body: Another customer has wasted his time on this due to the documentation not being updated.
Is there any way to fix rendering problems with the Roadmap Planner?
Asked by Bill Somerville:

Hi. I'm trying to use the Roadmap Planner in Confluence (cloud), and it seems to have issues rendering markers properly. When I edit the roadmap, it looks OK:

![roadmapOK.png](/t5/image/serverpage/image-id/15939iC867BEBBCCCF2D85/image-size/large?v=v2&px=999 "roadmapOK.png")

Note that there are four separate markers.

However, when the page is rendered, both on the preview and live, I get:

![roadmapBad.png](/t5/image/serverpage/image-id/15940i6CF8300B05A56EF4/image-size/large?v=v2&px=999 "roadmapBad.png")

Note that the first two markers are smashed together, and the last two have migrated back by a week (effectively, all three latter markers are moved by a week).

P.S. This happens on both Chrome and Edge, so doesn't appear to be browser-related.


Answers:
author: Nate_Smith
body: Looks like this bug has recurred or something. I'm still seeing it and it's now documented in [CONFCLOUD-61598](https://jira.atlassian.com/browse/CONFCLOUD-61598).


author: Shannon S
body: Hello Bill,

It does appear this is a known bug and something our team is actively working on at the moment:

* [CONFCLOUD-57752](https://jira.atlassian.com/browse/CONFCLOUD-57752)

There's no workaround right now but I can tell you it has been escalated and we have plans to fix it very shortly.

Please feel free to comment on the case and vote on it as it will help keep track of the number of users who have this issue.

Take care!

Shannon

comments: author: Bill Somerville
body: Shannon:

Thanks for the reply. I've up-voted the issue, as it renders the Roadmap Planner unusable (as others have also reported).


author: Shannon S
body: Hi Bill,

Thank you for doing that! I do believe this should be fixed very shortly so please watch this space!

Regards,

Shannon


Tags: confluence-cloud
Heat Map for service desk labels
Asked by Dan Froelich:

Trying to use popular labels as a heat map from a service desk project and place it in Confluence. Labels aren't being pulled in.

Format of macro is below. spacekey is correct.

{popular-labels:style=heatmap\|count=20\|spaceKey=pf}  


Answers:
author: Vero Rivas
body: Hi [@Dan Froelich](/t5/user/viewprofilepage/user-id/1170108)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/Labels-Heat-map-Can-we-filter-the-heatmap-to-a-specific-set-of/qaq-p/989241>

<https://community.atlassian.com/t5/Confluence-questions/Heatmap-of-labels-used-in-glossary-terms/qaq-p/1626445>

Cheers


Tags: jira-service-desk

macro
label as title
Asked by Joe Harmon:

I am trying to create a product requirements template in confluence that is similar to the product requirements blueprint that already exists. The current blueprint won't work for us because it is only one per space. I want to be able to create a template where we can create a new product page and add product requirements to that page. Each product requirements would represent an Epic and then we would just show all of them using the page properties report. The part I need help with is that I would like to have a label to be generated according to the page title name. Then I can use that label in the page properties report to show the requirements that are listed in that page and below. Hope this makes sense.


Answers:
author: Vero Rivas
body: Hi [@Joe Harmon](/t5/user/viewprofilepage/user-id/266447)

Look at this posts, maybe can help you

<https://support.atlassian.com/confluence-cloud/docs/use-labels-to-organize-your-content/>

<https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-dynamically-create-labels-from-page-titles/qaq-p/616434>

Cheers


Tags: label

template
website editing privledge
Asked by t dwy:

I built the company website via rvixile. Get at it via the cpanel. I have 6 emails under the general company domain, and want to give access to the website to one of the people with an email address. But i don't want this person having access to all email accounts, which one typically does via the cpanel location. anyone know how to do this?


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with Confluence?

comments: author: t dwy
body: Nic I don't know waht you mean by confluence. As far as I can tell, Arvixe requires access to cPANEL to edit a website, and anyone into the cPANEL has admin priveledges. No way around it I guess. S


author: Nic Brough -Adaptavist-
body: You tagged your question with Confluence, but then started talking about rvixile and email.

My best guess is that you're incompletely the wrong place and need to find a help site for rvixile rather than Atlassian products (Confluence is only one of their products)


author: t dwy
body: Of course I mean arvixe....
Is it possible to permanently display the navigate/edit bar?
Asked by James Taylor:

In confluence the navigation bar with the edit prompt vanishes as you scroll down the page, meaning you need to scroll back up again to re-display it. Is it possible to lock this bar so that it is always displayed?


Answers:
author: Hermance NDounga
body: Hey James,

You can add this in the CSS (Settings \> Look \& feel \> Stylesheet)
>
> ```
> #com-atlassian-confluence #editPageLink {
>  position: fixed;
>  top: 50px;
>  background: #fff;
>  border: 1px solid #ccc;
>  right: 380px;
> }
> ```

There was a request feature for a similar feature [here](https://jira.atlassian.com/browse/CONFSERVER-32724) but it seems that it won't be added out of the box, as you can simply type "e" at anytime to switch in edit mode.


author: Suren Raj
body: Hi James,  

<br />

Have you tried hitting "E" while viewing a page? It will enter edit mode once you click "E".
Is it possible to keep the navigation/edit bar displayed constantly?
Asked by James Taylor:

In confluence the navigation bar with the edit prompt vanishes as you scroll down the page, meaning you need to scroll back up again to re-display it. Is it possible to lock this bar so that it is always displayed?


Answers:
author: James Richards
body: Hello James,

Interesting question. Is there a reason you want to be able to see it all the time? It's only a small up-scroll that's required :).

If it's to see the **Edit** button, you can press **e** and the page will edit. Same for

* **Save for later** is **f**
* **Watching** is **w**
* **Share** is **s** or **k**

Thanks, James