youngmon/atlassian-qna huggingface dataset:
Can I track which customer and when downloads an attachment from a confluence page?
Asked by Firas Amer:

We would like to track when certain files are downloaded from our Confluence knowledge base and by which customer (not only Confluence user, but also Service desk customer who has access to our knowledge base). Is there an option for such logs within Confluence Cloud or does it require an add-on? Thanks!!!


Answers:
author: Shannon S
body: Judit,

It's not possible in Cloud, because it would require you to have access to the server itself. There's a conversation below explaining what would be required.

* [Track Confluence Attachments File Downloads for Audit](https://community.atlassian.com/t5/Confluence-questions/Track-Confluence-Attachments-File-Downloads-for-Audit/qaq-p/668313)

There may be a 3rd-party add-on that provides this information, but I am not aware of a particular one that would do that. I'm including your question in the Marketplace collection, in the event that another community member has any ideas for you.

Regards,

Shannon

comments: author: Firas Amer
body: thanks Shannon for answering. I have found that article, but it is not relevant for us because we are on the Cloud (honestly I start to think it has more disadvantages than advantages)...one of your support guys answered me also earlier, and created this suggestion: <https://jira.atlassian.com/browse/CONFCLOUD-65387>


author: Shannon S
body: Judit,

Indeed, it is not relevant for Cloud, but as I mentioned I wanted you to see what kind of access you would need to have in Cloud for that to happen.

Happy that Giuliano was able to assist you by creating a feature request for that. Should you ever need to suggest a feature request in the future, you can do so via [jira.atlassian.com](http://jira.atlassian.com).

Take care!  
Shannon


author: RJ Foltz
body: Jira is collecting votes as other users are needing this functionality. Please vote.

[\[JRACLOUD-75654\] Audit log for attachment downloads and views - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JRACLOUD-75654)


Tags: atlassian-marketplace

cloud

confluence-cloud
JQL FILTER
Asked by Sarath Prasad:

Hi Guys,

am trying to generate a report on the work logs of the developers, but don't want to get the result with assignee(as the assignee be changed when the ticket is moved from each status ) name I want resources worked on the ticket and time spent on it, could someone help on this?


Answers:
author: Peter Bengov
body: Hi [@Sarath Prasad](/t5/user/viewprofilepage/user-id/2155248),

You can use the **worklogAuthor** property in JQL. So something like *worklogAuthor in (user1,user2...)* should work for you. See more examples in Carl's response here: <https://community.atlassian.com/t5/Jira-questions/Time-spent-Work-logged-by-CurrentUser/qaq-p/526377#M231031>

I would suggest also using a BI tool like eazyBI which does a fine job capturing what you wanted (try it out first as it's not free).
Licence key not valid?
Asked by Holger Wassermann:

The licence key provided in my atlassian account is told not be valid by confluence server.

licance valid untl mar-20 2019


Answers:
author: Shannon S
body: Holger,

Please reach out to the [Customer Advocates team](http://support.atlassian.com) where you can share with them the license you'er entering and they can verify why it is not showing valid.

Thank you for your understanding!

Shannon


Tags: atl-ca

confluence-server

server
How to write the wiki markup for a lozenge?
Asked by Gowri Kumar:

Hi all,

Is there a way to use a wiki markup for lozenge?

I know we can use the Status macro's wiki markup (which is what i am doing now), but I need more colour options on the lozenges.

Any info is appreciated. Thanks.


Answers:
author: miikhy
body: Hi Gowri,

AUI (Atlassian User Interface) offers a set of Lozenges as described here: <https://docs.atlassian.com/aui/6.0.0/docs/lozenges.html>

There is no easy option to add more variations but you can achieve this with custom HTML in a User Macro:

<https://confluence.atlassian.com/doc/writing-user-macros-4485.html>

You might explore this option and keep us posted!

Cheers

comments: author: Gowri Kumar
body: Thank you very much for your response. I have taken a look at this link. This does not specify how to use the wiki markup for a lozenge though. I need to use a wiki markup instead of html as I am generating a report from JIRA and customizing it by adding links and stuff. So, HTML doesn't seem to be an option so far.
Page Restriction
Asked by Arisha Mitsugi:

Hi Team!

I'm having trouble deleting a restricted page.

The only owner of the page left the company, so there is no one here who is able to edit/delete the page (<https://team.uberinternal.com/pages/viewpage.action?pageId=228919065>)

Is there any way for me to delete the restricted page?


Answers:
author: Johan Soetens _Dumblefy_
body: Hi,

it should be no problem to remove the restrictions as a Confluence Space Admin.

* **Space tools** \> **Permissions**from the bottom of the sidebar
* Choose **Restricted Pages**.

[Page Restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html)


Tags: cloud

confluence-cloud
Creating A Page With The Same Name Error
Asked by Chilayne Barratt:

I'm trying to create a new page called 'Processes' and receive the error:

"A page with the title "Processes" already exists within this space. Enter a different title for your page"

I am unable to locate a page with the same title anywhere in the current space or our entire Wiki. I'm wondering if someone else has created a page with the same name but restricted access to this specific page. I can't find anything in my search results.

Does anyone know how I can go about locating this phantom page?


Answers:
author: Rambabu Patina _Appfire_
body: Hi [@Chilayne Barratt](/t5/user/viewprofilepage/user-id/1264292),

Usually, you can verify the confluence page by:  
\<Confluence base url\>/display/\<SPACEKEY\>/Processes

If the page is restricted then you cannot view the page, better go with different page name.

Thanks,  
Ram.

comments: author: Chilayne Barratt
body: Hi [@Rambabu Patina _Appfire_](/t5/user/viewprofilepage/user-id/1168698)

Thanks so much for your reply.

The page really needed to be called 'Processes' so wasn't as simple as just choosing a different name unfortunately. However, after digging around I managed to figure out that a page with the same name was already created but had restricted permissions.

I was able to locate it by going to space tools \> restricted access and locating the page.

I'm only a space admin so don't think I can grant myself access (will need to contact our system admin to see if they can grant access as the page owner if off work at the moment).

Thanks a lot for the URL tip since that works too! I'll remember moving forward :)

Cheers,

Chilayne
Can we display all jira story card info on a confluence page? Not just a link
Asked by Sunil Patel:

We use Jira to create the stories for the confluence Epic. Our developers are asking to paste the requirements (currently on jira) inside the confluence page. We know how to insert the jira card link but we want to display all the info on the jira card inside the confluence page. We are currently copying and pasting the data. However, if a change is made on the jira card, it will not reflect on the confluence page. Is there an app on the marketplace or some easier way of doing this?


Answers:
author: Danny Coleman
body: If you open up the configuration for the Jira Issues macro that you're currently using, there's an option at the bottom called "Display Options". If you switch that from "Single Issue" to "Table", it will add more data to the Confluence page. You'll also be able to customize which fields are displayed in the new table.

Hope this helps!
How can I change the font colour to a specific RGB?
Asked by Emma Wakeling:

I would like to add in extra font colours, to customize each page.


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Emma Wakeling](/t5/user/viewprofilepage/user-id/2528442),

[This](https://confluence.atlassian.com/confkb/how-to-customize-confluence-editor-s-color-palette-313464920.html) Atlassian article explains how to change editor's color palette. This probably might not look straight but, is doable.

Hope this is what you are looking for!

Thanks

Sireesha
How to regenerate the table of contents ?
Asked by Vladislav Kudelin:

I have a macro TOC which works when I say print my document.

However I need a way to re--generate the TOC any time I change the document structure while editing.

Is there a way?

Thanks!


Answers:
author: Tobias Anstett _K15t_
body: Hi [@vlad](/t5/user/viewprofilepage/user-id/1824576),

Can you give some example - maybe using a screenshot for both a printed/exported document with the TOC and the one you see in Confluence?

Best, Tobias

comments: author: Vladislav Kudelin
body: Hi Tobias,

everything is hush--hush so -- not really, I cannot give any screenshots.

But basically say I move an item 3.2.1 to 2.2, and it is not reflected in a "new" TOC...


author: Fabienne Gerhard
body: But when you save the site - it's shown on 2.2.?


author: Fabienne Gerhard
body: Hi [@Vladislav Kudelin](/t5/user/viewprofilepage/user-id/2409699) - welcome to this wonderful community.

do you mean you want to see the update TOC in Preview mode? This may not work cause it's known issue -\> see [here](https://jira.atlassian.com/browse/CONFSERVER-10619).

comments: author: Vladislav Kudelin
body: Oops... Ouch...

Thank you!
How to resize SVG graphics without getting it broken?
Asked by Tayger:

Hello there

I have difficulties to add SVG files into my Confluence document.

1. When I add a SVG file over "Add image/file" the import keeps showing the import wheel:

![import.png](/t5/image/serverpage/image-id/41945i4FE5943E7DDD78ED/image-size/large?v=v2&px=999 "import.png")

2. Nevertheless the "Insert" button gets activated. So I press it.

3. The SVG image is now inserted into my document but way too big:

![added.png](/t5/image/serverpage/image-id/41947i7F270347417DD230/image-size/large?v=v2&px=999 "added.png")

4. When I change the size of the image either by entering a specific size or by one of the three default size buttons, then the SVG file in the document shows a broken link:

![broken.png](https://community.atlassian.com/t5/image/serverpage/image-id/41949iFA2B2D72BB463996/image-size/large?v=v2&px=999 "broken.png")

5. When I set it back to its original size the SVG appears correct again.

Is this a bug or have I done something wrong?

Regards


Answers:
author: Diego
body: Hello there!

You are right, there is a bug report tackling this behaviour. We can check it here:

[**CONFSERVER-40672 \| Confluence File Preview does not allow setting custom size for SVG format**](https://jira.atlassian.com/browse/CONFSERVER-40672)

The trick here is that you can resize the image **down to 301px**. Any lower than that and the image will break.

A good approach would be to **vote and watch** this report. Voting increases the report visibility and watching will keep you up to date!

comments: author: Tayger
body: Tnx for your answer! 301 pixel is still too big. Will vote for it... Sad you have to vote for fixing bugs. :(


author: Tayger
body: Just wrote a note: The bug is over two years old!


author: Diego
body: Thanks for being open and taking part on this!


author: Michael McGuire
body: I've run into a similar problem, but sizing is reversed. I'm trying to take a 16 x 16 SVG and scale it up. It is broken for anything below 301 px (and the original). Noticed though that if I host the SVG offsite (Jira server or SharePoint) it works just fine at any size. If I try from a file attached to the Confluence page or workspace it breaks.
Folder Creation
Asked by Juned Shaikh:

I would like to create Folders in my page. Where I can save files in the folder.

Thank you!

Regards,

Juned Shaikh


Answers:
author: Bastian Stehmann
body: Hi [@Juned Shaikh](/t5/user/viewprofilepage/user-id/2474962),

If you want to organize your pages in "folders", you can just create a new page when you are on a existing page. It will be created below that page and the other page will behave as what you mean with "folder" probably, although it is a page like every other page.

comments: author: Juned Shaikh
body: Hello [@Bastian Stehmann](/t5/user/viewprofilepage/user-id/1186496)

If I have understood it correctly, in that case there will be multiple pages I need to create under a Parent Page.

My thought was to Create a Folder and save files in that folder for my users to access it.

Eg:  
Page  
\[FOLDER 1\]--\> Files(Word,excel, PPT)  
\[FOLDER 2\]--\> Files(Word,excel, PPT)  
\[FOLDER 3\]--\> Files(Word,excel, PPT)

I hope this helps


author: Bastian Stehmann
body: If you want that structure, you have to create three pages named FOLDER1 to FOLDER3 below Page. Then you can upload your files to that pages.


author: Victor Mutambuki
body: ![Screen Shot 2019-01-08 at 1.12.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/41950iAFE19810DE080DE3/image-dimensions/333x86?v=v2 "Screen Shot 2019-01-08 at 1.12.00 PM.png")

Juned,

There are no folders in confluence.

Files can be found under Content tools -- Attachments.

Also, you can find your files under the Ellipsis (...) as shown in the attachment.

Victor
Google search results are linking directly to Confluence image preview instead of page
Asked by Lisa Brown:

When searching from a Google search, we've found that the URLs for a couple of our pages go directly to the attachment preview on a Confluence page, instead of the page itself!

The images themselves aren't named in any way that would have made them show up in the search, and we can't see any differences in how the images were inserted or the pages created compared to the hundreds of other pages we have that show up normally in Google search.

We don't want people to go directly to the image preview from Google... we want them to land on the page. Any ideas why this is happening and how we can fix it?

Here's how the Google search result looks, with the link going directly to the image preview instead of the page:

![image.png](/t5/image/serverpage/image-id/41941i9715515999876B1C/image-size/large?v=v2&px=999 "image.png")

When refreshing the search, it seems to cycle through the images on the page, providing the preview URL to whatever random image it chooses. It will even select images that aren't even displayed on the page and only exist in the page's attachments.


Answers:
author: Stephen Sifers
body: Hello Lisa,

The issue you're describing sounds to be a Google SEO related issue. The pages with images are ranked within Google higher than other available pages. Google has an SEO start guide which can be found at [Search Engine Optimization (SEO) Starter Guide](https://support.google.com/webmasters/answer/7451184?hl=en). Along with this, there are Atlassian Marketplace add-on which allow you to better manage your SEO. You may find those plugins at [Atlassian Marketplace preset search for SEO.](https://marketplace.atlassian.com/search?product=confluence&query=SEO)

I hope this helps to provide a path for adjust and improving your Confluence SEO.

Regards,  
Stephen Sifers

comments: author: Lisa Brown
body: Thank you, Stephen. This pointed me in the right direction and I was able to solve the problem!

In browsing through the SEO guide you linked, I learned about Google Search Console. After verifying our site and inputting the URL, I found that this page was not being indexed by Google. The reported reason was "Page with redirect."

This made little sense to me until I investigated with my team and found that several months ago, someone had created a page with the same name and placed a redirect on it. They later deleted the page and created a new one with the same name.

Through Google Search Console, I was able to request reindexing. Since the page no longer has a redirect, the problem has been solved!

If others are having a problem with any page showing up in Google search, this tool might help you identify the problem: <https://search.google.com/search-console/welcome>.


Tags: attachment

confluence-server

image

preview

search

server
How to collapse the Table of Contents to the main headings
Asked by MT:

I have a confluence page with the Table of Contents but all the headings and sub-headings are displayed making the Table of Contents pretty long (and growing). I was wondering how I could collapse the Table of Contents to the main headings only but allow the users to expand the main topics to show the sub-headings?


Answers:
author: Victor Mutambuki
body: MIlda,

Encase everything in the panel macro. that should collapse the headings.

Victor

comments: author: MT
body: Doesn't the panel macro only put a border around selected items/text? I also explored "Expand" macro but it only allows to display one item/topic and have everything else collapse under it. My top level headings are level 3 and I want to collapse the level 4 and only show level 3 headings but allow the user to expand level 3 headings to reveal level 4 headings.


author: Victor Mutambuki
body: Milda,

Use the Excerpt macro then insert the Expand macro in it. Inside the Expand macro, insert the Excerpt Include Macro.

Victor


author: MT
body: Do I use the same page (where I am adding these macros) in the Excerpt Include Macro? This does not work for me, unless I am not getting what you are saying.


Tags: expand

questions-for-confluence

table-of-contents
Unable to save edit a roadmap created in Confluence using Roadmap Planner. Help.
Asked by Jeff Riddall:

I've created a 12-month roadmap using the roadmap planner and was previously able to edit it without issue, but I've now lost the Insert and/or Cancel buttons when I go into edit mode. I appears the editing window stretches too far and covers them. Also, I am only able to see/edit my entire roadmap if I zoom almost completely out. Has anyone else experienced this and found a solution?


Answers:
author: Shannon S
body: Jeff,

I suspect you might have run into the following bug:

* [CONFCLOUD-65229](https://jira.atlassian.com/browse/CONFCLOUD-65229) *Roadmap Planner bars not responsive on the first* load

Could you have a look and confirm? It seems that this occurs on the first page load, but if you refresh, you should be able to?

Regards,

Shannon

comments: author: Jeff Riddall
body: Thanks Shannon. This appears to resolve it.


author: Shannon S
body: Jeff,

Thank you for confirming that. Please vote on the bug, so we can keep track of the number of users who are running into the issue.

I've also included this case on the Atlassian side of things.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: cloud

confluence-cloud
Does Atlassian take automated backups of cloud based instances?
Asked by Praba Manivasager:

We are cloud customer. Do I need to do my own backups or do you handle backups on our behalf.

This is mission critical and I want to make sure that our data is backed up.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, there are backups, but it's probably not quite what you are imagining.

Atlassian take backups of Cloud which are suitable for their disaster recovery. If they lost some or all of a Cloud data centre pile of servers, the backups are suitable for getting all the affected systems back.

They are not suitable for individual backups, and Atlassian will not give you copies of their backups, because they belong to many Cloud customers, and are not suitable for restoring individual systems.

If you want your own backups, you can get a download (suitable for moving to server or building a new Cloud system) once every 2 days. Most of us script it if we want to do something regularly.4
Link Next Gen Jira Roadmap to Confluence
Asked by alake:

I'm attempting to render a Next Gen Jira Roadmap to a Confluence page but not having much success with the Jira Roadmap Macro. Is Next Gen not supported at this time?


Answers:
author: Ang?lica Luz
body: Hello Alake,

Thank you for getting in touch with Atlassian Community!  
I've checked on Confluence and the macro available is the same as we can use on Jira dashboard, which is different from the roadmap from a next-gen project, so we won't be able to use the same roadmap on Confluence.  
Please, feel free to raise a feature request on jira.atlassian.com suggesting the ability to use next-gen roadmap as a macro or give us more details about why this is important for you, so we can raise the feature on your behalf.

Regards,  
Ang?lica

comments: author: Victor Burgos
body: So, Angelica... when can we expect Next-Gen Roadmap to work with Confluence?! I spent hours trying to figure this out, finally found this answer basically saying...nope, not possible. Which sucks ;(


author: Ang?lica Luz
body: Hi [@Victor Burgos](/t5/user/viewprofilepage/user-id/3191481)  

Next-gen projects are still new and there are many features still being developed and others under consideration.  
For the macro on Confluence, we have a feature request suggesting the implementation of this ability:  
- <https://jira.atlassian.com/browse/CONFCLOUD-66168>  
Please, click on vote and watch to receive updates about the feature.  

Regards,  
Ang?lica


author: Morag Tohami
body: Hi, how do I vote on it? I'd love to see that feature as well


author: Victor Burgos
body: [@Morag Tohami](/t5/user/viewprofilepage/user-id/3331483) Click on the link and make sure you're logged in. Then Vote on it.


author: Morag Tohami
body: Thanks I did!


Tags: agile

cloud

confluence-cloud

jira

jira-cloud

jira-software

next-gen
Automated solution to delete empty pages?
Asked by Varun Kumar Parbhakar:

How to delete all empty pages from confluence? Is there any automated solution?


Answers:
author: Stephen Sifers
body: Hello Varun and welcome to the Community!

You may utilize the API to request all pages from within a space. You would use the [GET Content](https://docs.atlassian.com/ConfluenceServer/rest/6.13.0/#api/content-getContent)call. Once you have all pages from space you can filter out any pages which have the following example of a page with no content:

```
"body": {"view": {"value": "?}}
```

From this, you can then obtain the contentId for each of those pages you wish to delete. Once you have the contentId you would then use the [DELETE](https://docs.atlassian.com/ConfluenceServer/rest/6.13.0/#api/content-delete) REST API call.

If working with the API is not desirable, then we would suggest reviewing the Atlassian Marketplace to see available plugins. You may search the marketplace at <https://marketplace.atlassian.com/>.

I hope this is helpful in providing guidance on how to search for and delete Confluence pages with no content.

Regards,  
Stephen Sifers