youngmon/atlassian-qna huggingface dataset:
Changes to ticket screen status not fully readable anymore
Asked by Rishi Soekhai:

Hello my name is Rishi from RailCube and we have an issue that the website

[https://railcube.atlassian.net/servicedesk/customer/user/requests?page=1\&reporter=all](https://railcube.atlassian.net/servicedesk/customer/user/requests?page=1&reporter=all)

You can't read clearly what it says

You can see that the status is not fully readable anymore, is there any way to solve this![Screenshot 2024-06-07 141115.png](https://community.atlassian.com/t5/image/serverpage/image-id/328609i1925780D2883B698/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 141115.png")


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Rishi Soekhai](/t5/user/viewprofilepage/user-id/5515552) and welcome to the Community,

The visible columns are a user setting. You should have (...) in the upper right corner where you can select which columns you'd like to see. Once you deselect some, the status will have more space again

![Screenshot 2024-06-07 142352.png](https://community.atlassian.com/t5/image/serverpage/image-id/328610i72BF03F7ADBD2797/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 142352.png")

comments: author: Rishi Soekhai
body: Thankyou for your quick reply i will check it out!


author: John Funk
body: Hi Rishi - Welcome to the Atlassian Community!

This is just a community of fellow users - no one here will have access to your site to see things. However, in looking at your view, your best bet is to reduce the number of columns in your report. That will make each column wider. Or modify your status names to not be so similar or make them shorter.

comments: author: Rishi Soekhai
body: Thankyou for the feedback i will look what i can do :D


Tags: cloud

jira-cloud
Documentation of Jira custom fields in Confluence
Asked by Alex Ziegltrum:

Hi there,

we document our Jira project customizations in Confluence. There is also a page with all Jira customfields with additional information, so that it can easily be shared with other development teams, that use custom fields in their API's.

Is there a way using automations in Jira / Confluence, to update a confluence each time, a custom field gets created, updated or deleted?

Up to now, I couldn't find a hint in Jira / Confluence automation, so I am thinking about using some Postman action to pull and push data from one place to another. But it is just a thought yet.

Thanks in advance,

Alex


Answers:
author: Jack Brickey
body: Hi [@Alex Ziegltrum](/t5/user/viewprofilepage/user-id/5102308) , I have not seen any means of triggering rules on custom field creation.

comments: author: Alex Ziegltrum
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)my research on this topic lead me to the insight, that I will go with manually maintaining a page with all customfields. With the initial creation of such a page though, I am thinking about using the GET fields endpoint to retrieve all fields and its information and convert that JSON to a table and put that on the page.


Tags: cloud

jira-service-management

jira-service-management-cloud
Invoice with VAT tax for company registrated in Lithuania
Asked by Robert Komarovic:

Hello, could you help me to find answer :)

We have gotten the invoice from Atlassian with included VAT tax for the 2024, May month period. Before that all the invoices were with excluded VAT.   
Could anyone know what has been changed?  
Thanks

Robert


Answers:
author: Jack Brickey
body: Hi [@Robert Komarovic](/t5/user/viewprofilepage/user-id/1973011) ,

I think this question needs to be raised with [Atlassian support](https://support.atlassian.com/contact/#/) and select Billing option.


Tags: cloud

jira-cloud
Jira Software access to external customers
Asked by HUE:

I wonder if and how it could be possible to give access to a specific Jira SW project to external customers without the need to use any user license ?

I imagine that customers would have a limited access the project content.

Could you please share with me if this is feasible and what would be the limitations ?

Thanks in advance

Best regards

David


Answers:
author: Jack Brickey
body: Hi [@HUE](/t5/user/viewprofilepage/user-id/5515472) , welcome to the community.

This is not possible in Jira software, but is possible in Jira service management.

comments: author: Jack Brickey
body: Please note the the customer in JSM would have access to issues via a portal not the application.


Tags: cloud

jira-cloud
Member can't create see a list but all others can.
Asked by Myron:

Invited a new employee to a board and added them as Admin. They can see all lists but 1. They can add a list and all other members see it but not the one who created it.


Answers:
author: Vongsawat
body: The go-to piece of advice is to try opening Trello in either incognito mode, or from another browser.  

If it happens to work there, its usually caused by a browser extension or adblocker acting up, and you can flick them on and off to narrow down which one is causing issues.

comments: author: Myron
body: I appreciate your input/suggestion.

I did notice an unusual extension on the members PC but after removing it the list was still visible. Turns out there was an odd, barely visible, toolbar along the bottom of the board. After investigating I found that it would allow a user to hide/unhide lists. I use a similar one for my PC but I didn't recognize this one. All I had to do was unhide the list in question.


Tags: list
How do I create dynamic checklists in Trello
Asked by Caryn Morgan:

I have a number of software installations that require different things based on the purchase. How can I set parameters that then bring in the appropriate checklist into my card?


Answers:
author: Vongsawat
body: An alternate option is to have it trigger off of labels instead. If you want to maintain lists for other means of organization.
> when the orange "Software" label is added to a card without checklist "Software Checklist", add the "Software Checklist" checklist from card "ArchivedTemplateCard" to the card

Because labels can be removed (unlike Alex's solution), its good to ensure that the checklist only ever gets added once.

And though slightly overkill, you can ensure that the Software Checklist is always the correct one by explicitly pointing it to a source card (which can be hidden away by being archived)


author: Alex Koxaras _Relational_
body: Hi [@Caryn Morgan](/t5/user/viewprofilepage/user-id/5225365) and welcome to the community,

You can setup a rule to copy the checklist based on the list you create the card:

![rule trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/258777iB2F6BD16405F48EE/image-size/large?v=v2&px=999 "rule trello.png")

So e.g. if you want to have a list for a "software" product you can create a card on the corresponding list and then the rule will copy the "software checklist" to these cards.
Can you set the default calendar view to Week?
Asked by Cynthia Gilbertson:

If there is no way to set the default calendar view to Week (I have to change it from Month **every time I view it!**), how do I ask Atlassian to add this feature?


Answers:
author: Dreamsuite Mike
body: Hi [@Cynthia Gilbertson](/t5/user/viewprofilepage/user-id/4246177)

Assuming your a premium subscriber, the workspace calendar view seems to default to week view, so you can use that:

![Screenshot 2023-05-23 094550.png](https://community.atlassian.com/t5/image/serverpage/image-id/258898iEED7641BE865EF81/image-size/large?v=v2&px=999 "Screenshot 2023-05-23 094550.png")


author: Cynthia Gilbertson
body: Interesting! I'll have to severely filter to get what I need, but this should work -- thank you!
Help needed with butler API
Asked by Frost:

Hello!

I'm trying to set up an automation rule, where if a label called "Complete" is assigned to a card, it's cover is set to full green. I have created a Power-Up for myself, and using the API and Token found in the dashboard, set up the following Trello rule:

```
when the dark lime "Complete" label is added to a card by anyone,
put to url "https://api.trello.com/1/cards/{cardid}" with payload "{\"key\" : \"################################\",\"token\" : \"################################################################",\"cover\" : {\"color\" : \"green\",\"size\" : \"full\" }}" 
```

Unfortunately, when I assign the label, I get the following error message:

    There was an error requesting the URL https://api.trello.com/1/cards/0ybE1La2:

    401 invalid token

I understand the issue is the token, but I have no idea how to fix it, does anyone know?


Answers:
author: Frost
body: Nevermind, I simply copied the wrong thing from the trello powerup dashboard. I have to say, it's pretty confusing
I've created a form and I'd like to use the Dropdown choice to appear in card name.
Asked by Richard DeYoung:

I've created a form with a person's name, course name, company name, etc. The person's name seems to be the default linked to the card name, but I want to change that to the course name, which is a drop-down choice.

How do I change this?


Answers:
author: Carolina Lopez
body: Hi Richard, welcome to the Atlassian Community!

I hope you're enjoying Trello.

Could you please let us know how you're creating the forms? Are you using a Power-Up?  
This info would help us understand your situation.

comments: author: Richard DeYoung
body: Yes, I'm using the "Forms" Power-Up.

![Screenshot 2023-05-24 142631.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/259345i0726549AC5C1711D/image-size/large?v=v2&px=999 "Screenshot 2023-05-24 142631.jpg")


author: Carolina Lopez
body: Thanks for the details! I tested and don't think it's possible with the Power-Up options as the Name field is by default a text type, and the dropdown type fields are only available for Custom Fields, so the info would go automatically to the Custom Field after the form is filled.  
You can contact their support to confirm this, there's an option on the [Power-Up page](https://trello.com/power-ups/6381377e7e70e001b13e8e9e/forms-tiny-power-ups-club) to do it.

If you don't want to contact them or if they confirm it's not possible, you can try using an Automation rule to reach this result.  
I tested with this rule, considering that the Custom Field name is "Course", and it worked for me:

```
when custom field "Course" is set, rename the card to "{{%Course}}"
```

You can check these articles if you're not familiar with automation:  
[Automation overview](https://support.atlassian.com/trello/docs/butler-overview/)  
[Automation variables](https://support.atlassian.com/trello/docs/butler-variables/)
Do the checkboxes uncheck themselves for something I want to do daily?
Asked by Chirl Crawford:

I am really trying to determine if this app is really worth the time of setting it up? I am a stay at home wife so it is just me so a lot of the team stuff I do not need and most of my list need a checkoff item that I can use daily or weekly and not have to uncheck them each day.


Answers:
author: Vongsawat
body: Trello has some nifty automations you can set up. To schedule a mass unchecking of checklists, with quite a bit of flexibility. Though the learning curve can be a bit daunting.  

(Edit: Now that I think about it, there's also the Card Repeater power-up, which I think would be easier to set-up. It generates a new copy of your template card according to a schedule. Which could work better for you. It won't be as flexible as Automations, but maybe you won't require that flexibility? Either way, I've never used it so you'll have to look in to it yourself if you'd prefer that)  

There's an Automation button in the top right of the screen. Scheduled automations are pretty flexible in how you want to set up the intervals. But they don't have access to the unchecking commands, which are under Rules automations. So you have to set up two separate automations, one that triggers according to a schedule, that then triggers the second Rules automation. A bit convoluted but it works.  

![chrome_2023-05-23_01-15-44.png](https://community.atlassian.com/t5/image/serverpage/image-id/258767i9300EEDF1BB95F5A/image-size/large?v=v2&px=999 "chrome_2023-05-23_01-15-44.png")![chrome_2023-05-23_01-37-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/258768iAB9A07F53AD3FD9A/image-size/large?v=v2&px=999 "chrome_2023-05-23_01-37-32.png")

Notes:  
- I just chose an overly complicated schedule to show you can.  
- I also just chose Refresh as a random name, feel free to set it to something that you'd never name a card by accident.  
- #1 refers to the first list in a board, could be replaced with any list name, but it doesn't really matter because you immediately archive the card and hide it away anyways.

comments: author: Chirl Crawford
body: Thank You Very Much!
How to validate the data once user inputs in custom field(s) of Trello .
Asked by Choudam.Raghu.Rambabu:

How to validate the data (validation like specific format check, limiting the length of the text in field, Mandatory field check, etc.) once user inputs in Trello custom field (s).


Answers:
author: Dreamsuite Mike
body: Hi,

A little known feature in Trello automation is Regex support. You can use this to lookup text in almost every part of Trello from board names, list names, card names, descriptions, comments, labels and custom fields.

You can use this to help with this problem.

My example below basically, if the length of the string in the custom field is longer than 10 characters, it trims it to the first 10
> when custom field "Character limit" is set to "regex:/(\^.{0,10})(.\*)/", set custom field "Character limit" to "{wildcard1}"

comments: author: Choudam.Raghu.Rambabu
body: Thanks Mike. It helps to implement our required field validation(s) for the custom fields.
No longer have access to email tied to Trello account - trying to close account
Asked by Caitlin Roberts:

Hello! I had a Trello account through an old email address. I no longer have access to that work email but was charged for Trello through that email. Is there a way I can get that old account closed and the charge reversed?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Caitlin Roberts](/t5/user/viewprofilepage/user-id/5225069) ?

Welcome to the Community! I'm sorry to hear you're unable to access your old account. I would advice logging a [support request with Trello here](https://trello.com/contact#/), to see what they can do for you.

As a community, we can help with everything from technical, to logical to business related questions, and pool our collective knowledge to come up with better solutions. But unfortunately, Atlassian will be the only one's able to help you with this.

Wishing you lots of luck that they can resolve this for you asap, and in the meantime if you have any other questions just ask away ?

All the best,

Laura
Sync checklist item due dates to Google Calendar?
Asked by David Rigbye:

As per title, is this possible? I can only find a way to sync a card due date to my calendar, not a checklist item due date which would be more useful for me. I want to sync ONLY checklist items assigned to ME to my calendar as all day events. Thanks


Answers:
author: Oliver S
body: Hi David,

The Google Calendar sync available in Trello Premium does support syncing checklist item due dates: <https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/>.

As long as a checklist item has a due date assigned, it should sync through on the Google Calendar side. Note that Google mentions there may be a 12 hour delay.

That being said, it doesn't currently support limiting sync to checklist items assigned to you, and doesn't display them as all day events.

You could also explore Third-party Power-ups that may offer faster sync times and more options to tailor the sync: <https://trello.com/power-ups/search?q=calendar> - Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Hope this helps! :)
leden administratie
Asked by TheHorseFarmGarnwerd:

Kan ik Trello ook gebruiken voor ledenadenadministratie of booking van wekelijkse terugkerende klanten?


Answers:
author: Oliver S
body: Hi TheHorseFarmGarnwerd, welcome to the community! :)

Trello is a flexible app and is available for use for many use cases. While our team do not offer workflow customisation / consulting to work with you through your use case and building the platform to suit your needs, there are options available for you to do this.

For starters, you can see if any of our Power-Ups offer event scheduling or booking capabilities: <https://trello.com/power-ups>.

We also have our integrations library which provides various options to integrate Trello with Third-party tools: <https://trello.com/integrations>.

We also have Solution Partners who can assist you with building Trello to your needs. [Solution Partners](https://www.atlassian.com/partners/search?page=1) specialize in tailored demonstrations and/or consultations, training, hands-on configuration and custom development of our products.
Standard licence
Asked by Rita_Gallagher:

Can one licence from a "Standard account" be used by other users (not simultaniously). Example: I have a Standard licence on my e-mail. Could my son use it from his e-mail account while I am not working?

Is he going to be able to use the paid features?

Kind regards

Rita


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Rita_Gallagher](/t5/user/viewprofilepage/user-id/5224863) ?

Welcome to the Community! It's a great question and the short answer is yes. [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) is correct, you can invite your son to be a guest on a Workspace board however, you do need to be a little careful in terms of how many boards your son may want because guests on Premium and Standard Workspace boards can incur an additional charge.

As long as he uses a singular board you won't infer any extra charges on the account and he will be able to access the paid features...The only features that are not available for guests are [creating and editing collections](https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/) and [making the board into a template,](https://support.atlassian.com/trello/docs/creating-template-boards/) which I don't think should be a problem here.

I hope this helps but if you have any other questions please just ask away ?

All the best,

Laura


author: Dreamsuite Mike
body: If you are talking about your son accessing just 1 board, he could be a guest. This would mean he could have access to the standard features without being a billable member.

For more information, please see here:

<https://support.atlassian.com/trello/docs/board-guests/>

comments: author: Rita_Gallagher
body: Hi Laura,

thank you for your quick response. I would still like to know if my son can use the paid features as a guest on my board free of charge considering that I have the ?Standard" paid licence?

Kind regards

Rita Gallagher
I seem to have lost my latest boards on Trello.
Asked by Roma Jenner:

My first attempt at using Trello last year was unsuccessful so I deleted the app and its history. Recently a friend restarted me and walked me through the basics and I set up a couple of boards. When I logged in the next time, it took me to my first attempts from last year, but the new boards have vanished. I tried checking the history but it didn't help.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Roma Jenner](/t5/user/viewprofilepage/user-id/5224160) and welcome to the community,

A couple of things I can think of:

* You have log in with a different atlassian account
* The boards are closed, in which case you have to re-open then following the instructions here <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>
* You are on the wrong workspace. Try switching workspace
How can I set up the ability to reply to trello card messages directly in MS Teams (or slack)
Asked by Gawain Bonell:

I would like to be able to reply directly to messages on trello cards directly in ms TEAMS when I get notified. How can I make this happen?


Answers:
author: G subramanyam
body: Hi [@Gawain Bonell](/t5/user/viewprofilepage/user-id/4645497) welcome to the Atlassian community.

Your starting point will be to install or make use of "[The Trello App for Microsoft Teams](https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/)". Once the app is installed, you should see your Trello boards in Teams.

To reply to a Trello card message, right-click on the message and select "Reply in Teams."  
Your reply will be sent as a message in the Teams channel that is associated with the Trello board.

Same applies with Slack, you will need to install the [Trello app for Slack](https://support.atlassian.com/trello/docs/the-trello-app-for-slack/).

comments: author: Gawain Bonell
body: Hello [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184)

Thank you for taking the time to reply to my query!

I seem to be unable to add these trello notifications to a private chanel just for myself. Any ideas?


author: G subramanyam
body: I couldn't explore further steps at my end. Let's hear from other community members.
Phantom Profiles for Guest Board Member
Asked by Ilyse Greenberg:

I am in the 14-day trial period for Premium and would like to continue with it, but I do not need to have multiple members. I am using it for my own organizing and would like to use the "guest member" functionality for the purposes of using the calendar so that I can separate out my different projects and clients and benefit from all of the multi-board calendar features. (Both the table and calendar views rely heavily on the "members" for filtering/viewing/sorting, and I would like to use that field but cannot without having other members. I will not be overlapping boards - so could use "guest members" and not pay for the additional users, but I do not have real email addresses for them. Said differently, is there any way to create "phantom profiles" without creating unnecessary additional email addresses? And, if I do that, will that work? Thank you for any additional information as I will be making my upgrade decision within the next 10 days.


Answers:
author: Dreamsuite Mike
body: No "phantom profiles" but if you don't have their email addresses, you can share the board with them by using a link:

![Sharebylink.png](https://community.atlassian.com/t5/image/serverpage/image-id/258622i38100E5EF72FCCF5/image-size/large?v=v2&px=999 "Sharebylink.png")

comments: author: Ilyse Greenberg
body: Thank you for your response about the link sharing functionality. There are no other people to share with. I am the only user - I want to be able to use the calendar view functionality for myself to organize multiple projects.


Tags: email

guest

member

premium
why can't I have more than 10 boards?
Asked by Jesse Heffring:

I can't create more than 10 boards. Why?


Answers:
author: Ivan Lima
body: Welcome to the Atlassian Community.

Because the free workspaces are limited to 10 boards. You can either create a new workspace or upgrade your account. See <https://trello.com/pricing> for pricing and feature comparison.


author: G subramanyam
body: Hi [@Jesse Heffring](/t5/user/viewprofilepage/user-id/5224076) welcome to the Atlassian community.

In addition to [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) details, if you would like to continue with your free plan, then please consider the below options:

1. Upgrade to either Trello Standard/ Premium/ Enterprise plans.

OR

2. Consider archiving or deleting unused Boards (note: deleting a board permanently removes all its content).

OR

3. Consider merging multiple boards into a single board.