youngmon/atlassian-qna huggingface dataset:
GitLab Auth Error
Asked by gediminassukys:

Hello,

maybe you are not so interested, but SourceTree is not working with GitLab for a long time.

I'm testing with my credentials with Terminal from Mac - it works.

Then I try to add same credentials to same computer on SourceTree, when choosed gitlab.com option - it Says incorrect password. Username is the same (sgediminas). Public key is the same. Everything is the same, and in the terminal works, SourceTree - not.

Tried to add Private Token, freshly created in GitLab. Also writes, wrong password, but password even not used to login with Pivate Token.  

Source Tree v. 4.2.8  
Mac OS 14.5  

Thank you for your support!!


Answers:
author: Misty Moore
body: Hello,

I appreciate your patience, and I'm here to help! It can be frustrating when SourceTree doesn't cooperate with GitLab. Let's troubleshoot this issue together.

Here are a few steps you can try to resolve the problem:

SSH Key Configuration:  
Make sure you have generated an SSH key for your GitLab account. If you haven't, follow GitLab's instructions to create one.  
Add the SSH key to your keychain using the command ssh-add -K \<ssh_generated_key_file.txt\> in the terminal. This step ensures that SourceTree recognizes your key.  
Restart SourceTree after adding the key to ensure it picks up the new configuration.  
Cloning via URL:  
Instead of setting up GitLab directly within SourceTree, try cloning a remote repository using the URL.  
Click on "+ New Repository" \> "Clone from URL."  
In the "Source URL" field, provide the GitLab repository URL followed by your username. Fo  
GitLab User Name: zaid.pathan  
Access Token:  
If you're using an access token, ensure that it has the necessary scopes (e.g., api, read_user, read_repository, write_repository).  
Sometimes revoking an old access token and generating a new one with broader scopes can resolve authentication issues.   
Update Sourcetree:  
Occasionally, updating SourceTree to the latest version can fix compatibility issues.  
Also, consider clearing saved passwords from the system keychain.  
Remember to replace the example URLs and usernames with your actual GitLab information. If you encounter any specific error messages, feel free to share them, and we'll continue troubleshooting.

Best Regards

misty569

[securespend gift card](https://www.securespend.com.co)


Tags: server

sourcetree-server
I archived a list and things went haywire. Got this message: Error: Failed to execute 'removeChild'
Asked by Jennifer Corbet:

Now every time I log in, the page looks fine until I try to go anywhere in it. Then it shuts down with this message and no options. Help!

Here's more of the error message:

```
Error: Failed to execute 'removeChild' on 'Node': The node to be removed is not a child of this node..Error info:     at m (https://trello.com/assets/app.4f63ed44ec6e4dfe55bb.js:1:832750)    at V (https://trello.com/assets/app.4f63ed44ec6e4dfe55bb.js:1:837012)    at l (https://trello.com/assets/new-board-page.25425b9903dcfa4c5b79.js:1:62481)
```


Answers:
author: Ku?be
body: Hello [@Jennifer Corbet](/t5/user/viewprofilepage/user-id/5538892)   

To fix the "removeChild" error in Trello, clear your browser cache and cookies, and disable all browser extensions.

Ensure your browser is up to date, and try using a different browser. Check the Trello Status Page for any ongoing issues. If the problem persists, contact Trello support for further assistance.  

Please lemme know if this helps (:

comments: author: Jennifer Corbet
body: Sadly this is not working. Would love to contract Trello but there appears to be no way to do so. I just get directed to the forums or to here. Any other ideas?
SourceTree ????????????
Asked by ????:

SSH?

You can use git to connect to Bitbucket. Shell access is disabled

????????????????????????????????

Bitbucket?????SSH????????

??????????????????????????


Answers:
author: Ku?be
body: Hi [@????](/t5/user/viewprofilepage/user-id/5411224)   

I may have to apologies...I don't know how to write in Japanese.  

The issue here is a shell access disable relates to **sourceTree** not been able to find the SSH key pair. Even if SSH authentication seems to be working correctly.  

May come down to a couple of reasons:   

- Incorrect SSH key paths  
- SSH Agent Configurations  
- permission  
- Bitbucket verification...etc   

TO-DO: You will need to redo the SSH key setup process again, and follow the process keenly.  

**Solution:**   
Using this Doc: <https://support.atlassian.com/bitbucket-cloud/docs/configure-ssh-and-two-step-verification/>  

**Good Luck!**


Tags: bitbucket

bitbucket-cloud

cloud
Can't see "Staged files" list for my commit
Asked by Shouldz:

Hello,

I tried to google alot of things but never seem to find the right answer, so i decided to post here!

I work with SourceTree for a few years now and never had problems with it, but suddenly I can't see my files I added or changed for the next commit.

My Sourcetree looks like this:

![sourcetree.png](/t5/image/serverpage/image-id/334021i0EE71F8956D31C41/image-size/large?v=v2&px=999 "sourcetree.png")

And I want it like this, with the "Staged files" list on the left side

![Adding commits in SourceTree](https://wac-cdn.atlassian.com/dam/jcr:b6ec8a39-5a98-4e28-842b-f9198824fe74/commit_with_confidence.png?cdnVersion=1881)

I hope anyone can help me out here!

Thanks alot!

Edit: I already tried to reinstall and I checked every option I could find but nothing changed it back to the original layout


Answers:
author: Shouldz
body: Well, I've exzessively switched between projects and suddenly there was a small gap between the Branches and Committed files View, so I just dragged it to the side and there it is!

Would love to see an option in the "View" Section to open or close this part of the UI as i must have accidentally dragged it fully to the left side. I even tried before to drag the line to the right but couldn't open it again.


author: Phil Mayfield
body: I had the same problem, but in the other way. I could only see the file list and not the diff. Your suggestion helped and I was able to find the drag handle and get the diff view back.


author: brettz9
body: This exact same problem occurred for me, but if the solution is moving the sidebar grippy, it isn't working for me. Any other ideas?
How to solve fatal: protocol '?https' is not supported.
Asked by Suraj Kumar:

I used "git remote add origin \[URL\]" and pasted the URL of my GitHub repository by right clicking the mouse and I think some hidden letters are also printed. How to solve this problem ?


Answers:
author: Ku?be
body: Hi [@Suraj Kumar](/t5/user/viewprofilepage/user-id/5537233)

<br />

The error "fatal: protocol 'https' is not supported" happens because there is a bad character in the URL. This often occurs when copying and pasting URLs, especially if hidden characters are included by mistake.  

**Note:** Please carefully copy and paste, If you like to copy the URL, first paste it into a plain text editor to remove any hidden characters. Then, copy it from the text editor and paste it into your terminal.  

However type the URL manually to avoid any mistakes if copy and paste doesn't work.
What does delete branch operation does ?
Asked by Ar Sa:

What does delete branch operation does ?

Does it delete the branch from source tree or bitbucket(github server) ?


Answers:
author: Ku?be
body: ### **++Deleting a Branch Locally:++** {#toc-hId-2144674128}

*Using **[git branch -d branch_name]** removes the branch only from your local repository. It still exists on the remote server (e.g., Bitbucket, GitHub).*

### **++Deleting a Branch Remotely:++** {#toc-hId-337219665}

*Using **[git push origin --delete branch_name]** removes the branch from the remote server. It remains in your local repository until you delete it locally.*

*- To fully delete a branch, you need to remove it both locally and remotely with the respective commands.*
How do I set up source tree on my new laptop (old laptop is defunct).
Asked by johnnichoson8888:

Is there a way to get my credentials back?


Answers:
author: Nicolas Grossi
body: [@johnnichoson8888](/t5/user/viewprofilepage/user-id/3360919) Welcome! You might take a look at this link: <https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-has-invalid-credentials-but-cannot-clear-reset-them/qaq-p/753478>

HTH

Nicolas


Tags: server

sourcetree-server
How to start with this? I'm completely brand new
Asked by narcizizztmusik:

I have no idea what I'm doing but I want to learn. HELP!!


Answers:
author: Ku?be
body: I'm not sure which specific area you need help with, but I thought starting with the URL posted might be useful.


author: Ku?be
body: This should be a good first step: <https://confluence.atlassian.com/get-started-with-sourcetree>
Why I get "Sourcetree for Windows is requesting access to the following: ..." message during login
Asked by Loredana:

Hello,  

I have a situation that I don't understand. When I want to login in browser to bitbucket from Visual Studio I get this in the browser:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331115i1CAAD7F840C7403B/image-size/large?v=v2&px=999 "image.png")

Because I don't have Sourcetree installed what exactly does this grant?  

Thank you,  
Loredana


Answers:
author: Ronaldponder
body: Hello,

When attempting to log in to Bitbucket from Visual Studio, you might see a message stating "Sourcetree for Windows is requesting access to the following: ...". This can be confusing if you do not have Sourcetree installed.

**Explanation:**

* **OAuth Integration:** Bitbucket uses OAuth for authentication. Sometimes, OAuth tokens are shared among various Atlassian products, which might include Sourcetree by default.
* **Visual Studio Plugin:** The Bitbucket plugin or extension in Visual Studio may trigger a standard OAuth flow that includes permissions for Sourcetree, even if you don't use it.

**Permissions Requested:**

* The list of permissions typically includes access to account information, repositories, issues, project settings, pull requests, snippets, team membership, webhooks, and wikis. These permissions ensure the application can interact fully with your Bitbucket account, including potentially integrating with tasks such as managing [social media tasks](https://picoworkers.net/)related to your projects.

**Recommendations:**

1. **Verify Source:** Confirm that the login request is coming from the legitimate Visual Studio Bitbucket plugin.
2. **Review Permissions:** Carefully read the permissions being requested. They should align with the necessary operations for repository management.

Granting these permissions is generally safe if you trust the application requesting access. If you need further clarification, feel free to reach out.

Best regards
Where do I report typos for the Atlassian blog?
Asked by Emily Errico:

I thoroughly enjoy the Atlassian blogs, but I keep finding errors. [For example:](https://www.stride.com/blog/what-30-years-of-stanford-research-tells-us-about-company-culture)

![professorprofessor.PNG](/t5/image/serverpage/image-id/27502i99810A00ECC4122F/image-size/large?v=v2&px=999 "professorprofessor.PNG")Last time I found an error, I tried using the [Contact Atlassian Support](https://support.atlassian.com/contact/) portal, but somehow ended up opening a ticket in Billing and Licensing.

I found the [JIRA project](https://jira.atlassian.com/projects/BLOGIT/issues/) for the blog, but it's very dated and it doesn't seem to fit my needs either. Is there a better method for reporting errors? I realize it's not my job, but I'm a writer by trade and not the kind of person to just let these things *go*.

Thank you!


Answers:
author: Andy Heinzer
body: Hi Emily,

You can report these kinds of problems here to Community as well. Thanks for doing so.

I'm actively reaching out to my team to help get this fixed. You can certainly go to our support portal <https://support.atlassian.com> Depending on your SEN number, or lack there of, you might be directed here to Community anyways.

In some cases, creating a Jira bug ticket can be a helpful way to report problems, but it can still be difficult to figure out if the project you create this at is the proper one for the problem you are reporting. In the case of that BLOGIT project, I don't think that particular project is used by the team that handles this kind of blog post.

I agree we should be more clear on how you report these kinds of issues, so I will push to make this clearer for other users in the future.

Thanks for bringing this up.

Andy

comments: author: Emily Errico
body: Just for clarification, if I find another error like this one, I should create a new question like this one?

Thank you for pushing this issue.


author: Andy Heinzer
body: Yes, please do create a community post, at least until we find a better place to handle these.


author: Emily Errico
body: Ah, thank you. Hopefully I won't find anymore and this will be the end of the matter. :)


Tags: blog

error
Question was spam filtered due to edits, can I get it reviewed?
Asked by Blake McAlevey-Scurr:

A [question of mine](https://community.atlassian.com/t5/Bitbucket-questions/Raw-diff-patch-from-bitbucket-server-api/qaq-p/840377) was marked as spam after I edited it a few times (mainly for formatting). Is there a mechanism to ask for it to be unfiltered? Do I have to wait? It seems like most people get their questions unfiltered by asking another question like this one!


Answers:
author: Nic Brough -Adaptavist-
body: You've hit on one of the best mechanisms already.

A lot of the community champions check the spam bucket for incorrect spam hits. I am not going to claim we are fast, consistent or check with huge regularity, but we do try.

Flat-out asking, as you have here, is probably the best option at the moment. As a result of seeing this, I've been reminded I have not checked today, so I did, and I pulled out 3 items, including yours.


Tags: community

feedback

spam
Not seeing how to ask a question on the Bitbucket community...
Asked by Dave Sky:

I get the "Ask a question" link on the SourceTree community, but not on the Bitbucket community:

<https://community.atlassian.com/t5/Bitbucket-questions/qa-p/bitbucket-questions>

Can someone explain this?

I had to do a Google search to find this form, which is apparently just Atlassian's form.

I'm logged in with a company account that was provided to me.


Answers:
author: Nic Brough -Adaptavist-
body: It's not you, it's the descriptions in the headers for the products. The Sourcetree one has a link to "ask a question", the Bibucket one links to product information.

Creating a question like you have with this one should work the same though. (Go to the Bitbucket collection and then use "create" in the top menu bar)

And, I'll ask Atlassian if they'll add the "ask a question" link to Bitbucket too. Makes sense to be consistent.

comments: author: Dave Sky
body: I'm not sure what you mean by the Bitbucket collection...


author: Nic Brough -Adaptavist-
body: If you click on the "explore" drop-down above, you get a long list of "collections". Bitbucket and Sourcetree are both collections and if you click on the collection, that's where you get the header with or without the "ask a question" in it.


author: Monique vdB
body: [@Dave Sky](/t5/user/viewprofilepage/user-id/1572458) the "Create" button at the top of your screen (next to "Search") will always let you create a question! Just use the "Bitbucket" (or appropriate product) tag.

![Screen Shot 2018-07-12 at 10.19.50 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/26811iA2DC90277706A62E/image-dimensions/604x26?v=v2 "Screen Shot 2018-07-12 at 10.19.50 AM.png")


Tags: bitbucket

feedback
How do we get a subsection added?
Asked by Mike Rink:

It seems there are some Marketplace app vendors with their own subsection; ALM Works, Appfire, and Adaptavist to name a few.

![Screen Shot 2018-06-08 at 8.18.24 AM.png](/t5/image/serverpage/image-id/24166i53F9EF6EAB8AB270/image-size/large?v=v2&px=999 "Screen Shot 2018-06-08 at 8.18.24 AM.png")

How can I get a subsection added for Comalatech? It would certainly make it easier to find and respond to user requests.


Answers:
author: Monique vdB
body: [@Mike Rink](/t5/user/viewprofilepage/user-id/306174) hi Mike! We aren't adding new vendor subcollections at the moment because we are trying to find a scalable solution for this (there are hundreds of vendors). You could use tags to support this in numerous ways -- for example, with a dedicated comalatech tag you could build into your user support flow.

Let me know if you'd like to chat more about this!

comments: author: Mike Rink
body: Thanks for the response [@Monique vdB](/t5/user/viewprofilepage/user-id/786286), it's too bad to hear that some vendors have subcollections while others are excluded. We're using the Community search function to find users' posts (as well as tags), but all it takes is a mis-spelling or other tiny mistake for us to miss them.


author: Monique vdB
body: [@Mike Rink](/t5/user/viewprofilepage/user-id/306174) that won't be the case forever -- we'll either give all vendors subcollections or find another solution, and deprecate the ones that exist.

You can create a search alert for your app name and common misspellings of the name, which might help. You can also provide a direct link for your users with the correct spelling when you direct them here.


author: Nic Brough -Adaptavist-
body: For what it's worth, the discussion about how we better identify and group apps and their vendors is something that comes up all the time with the Atlassians and Champions guiding the community direction.

On the downside, we're not sure how to improve it. But everyone agrees it needs to be better.


author: Mike Rink
body: Thanks for the follow-up [@Monique vdB](/t5/user/viewprofilepage/user-id/786286), and I appreciate your input as well [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454). It's clear there's a gap, and I'm pleased to see that it's something Atlassian is planning to address.


Tags: feedback
getting "Cannot determine required plugins, cannot resolve bundle error"
Asked by Vijay anand:

To edit pdf file, i am in need of itextpdf jar. I have added the itextpdf in pom.xml file when i build plugin its seem to error. the following

SDK version : 6.3.10

itextpdf version : 5.5.3

java version: 8.0

\<!-- <https://mvnrepository.com/artifact/com.itextpdf/itextpdf> --\>  
\<dependency\>  
\<groupId\>com.itextpdf\</groupId\>  
\<artifactId\>itextpdf\</artifactId\>  
\<version\>5.5.3\</version\>  
\<scope\>provided\</scope\>  
\</dependency\>

cause Error

ERROR - 09:54:06,519 - com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper - \[localhost-startStop-1\]  
- Cannot determine required plugins, cannot resolve bundle 'com.web.pdf.gen'


Answers:
author: Vijay anand
body: It's Fixed by adding, in my pom.xml  

\<Import-Package\>\*;version="0";resolution:=optional\</Import-Package\>

comments: author: Priyadharsini.r
body: Great Job. Working fine.


author: Vladimir
body: Faced with the same problem, only when connecting to any other jar file. Please show your corrected pom.xml. Thank you in advance)


author: m_yumen
body: Love you, bro. It works for me, too.


author: Seyid Aghayev
body: This thing solved whole day of researching this issue. Happened when adding an external jar and using its methods


author: Dmitrii
body: ???????!


author: Scott Martindale
body: Amazing. Thank you!!


author: Aleksandr Zuevich
body: Hi,

Why do you set scope provided? I think you need scope compile.

comments: author: Vijay anand
body: Hi Aleksandr,

thanks for your reply. i tired all of this (compile, provided, runtime),

1) .i have clean and run plugin,

2).my local repository has itextpdf.jar ,

3).updated version of SDK \& Java.

But, Same error! i am stuck in it. My plugin not enabled. Can you help?


Tags: feedback
Way to give a community member or post a bad rating
Asked by Joe Harmon:

Is there a way to give a community member or a post a bad rating? I now that we can mark an issue as solved when a particular post has solved an issue, but it would also be good if we could do like and dislikes on certain posts. Don't get me wrong, I appreciate the sense of a community and the helpful answers that are provided. But there are also some answers that are just flat out unhelpful and in some cases, rude.

It would be really great if we could like or vote for specific answers and vote down ones that are not at all helpful. These should then go toward a score towards a persons answers.

Joe


Answers:
author: Joe Harmon
body: Seems like there is only a like option and not a dislike.

comments: author: Nic Brough -Adaptavist-
body: Correct, it was deliberately done that way because of the negativity seen on the old systems that came before this one.


author: Joe Harmon
body: I can understand that there may be some unwanted negativity, but it seems like ignoring all of the bad behavior is also the wrong way to go.


author: Nic Brough -Adaptavist-
body: The moderators try to keep a lid on the bad behaviour, removing most negative posts. They tend to leave poor answers in place, but explain why they're bad.


Tags: feedback
There is a typo on you webpage
Asked by almic-ee:

Hi hello,

When unsubscribing from marketing emails:

"*It can take up to 5 business days ++**or**++ this to go into effect*"

![typo.png](/t5/image/serverpage/image-id/23020iD3F2D04B805D8CCB/image-size/large?v=v2&px=999 "typo.png")

(And guys seriously it should not have taken me 20 minutest to find a place to report this and even then I'm pretty sure "this is the wrong place for it" :D)


Answers:
author: Monique vdB
body: [@almic-ee](/t5/user/viewprofilepage/user-id/1434902) thanks for reporting this; we've followed up with the correct team and will get this sorted.


author: Moses Thomas
body: [@almic-ee](/t5/user/viewprofilepage/user-id/1434902)report the minor typo to Atlassian support to correct it. We all make mistakes :)


Tags: feedback-forum
My question is marked as spam((
Asked by Arthur Foss:

Hi,  
i made a post with a question and it was marked as spam: <https://community.atlassian.com/t5/Jira-questions/Cyrillic-characters-from-the-properties-file-through-i18nHelper/qaq-p/804604>

I did not immediately understand this and made the second almost the same question: <https://community.atlassian.com/t5/Jira-questions/Russian-symbols-are-incorrectly-gets-from-properties-file/qaq-p/804634>

I would like to know how to delete the first question and mark second as not spam


Answers:
author: Nic Brough -Adaptavist-
body: The anti-spam robot is not 100% accurate, it's probably the code, image and what might be links all adding up to look like possible spam.

I've just un-spammed the posts.

comments: author: Arthur Foss
body: Thank you, Nic. {#toc-hId-1816505260}
-------------------------------------


author: Andy Heinzer
body: I removed the first post per your request. You can also use the ellipsis on the page ... in order to select the option 'report inappropriate content' If you mention you want to remove your own content there, a modertator can do so on your behalf.


Tags: feedback

atlassian-support