youngmon/atlassian-qna huggingface dataset:
Users are unable to amend their Full Name
Asked by James Pearse:

Users have been setup with a Confluence account but have incorrectly entered their Full Name.

When they go into their Profile, and manage their profile, and attempt to click on the their "full name" to change it, they have an error pop up stating "Full Name is set by your admin"

I am an admin of our confluence, and I have no access to change users full name.

How can a user now amend their Full Name? is this a bug?


Answers:
author: Inactive Stephen
body: Hi [@James Pearse](/t5/user/viewprofilepage/user-id/1327036)

I'm pretty sure you need to manage their name via the user management settings rather than via a user's profile.

The centralised user management for Confluence / your Atlassian suite of products should allow you to change their names if you're a Site Admin.

Ste

comments: author: James Pearse
body: Thanks [@Inactive Stephen](/t5/user/viewprofilepage/user-id/1166469) ,

I have attempted to make this change in the User Management Settings, but it doesn't allow me to make any changes to a users details.

I am only able to provide access to the suite of products, change their groups or reset password/remove user.

Can you confirm where in the User Management Settings you can update the Full Name of the user?


author: Inactive Stephen
body: I had another look through - looks like I wasn't accurate!

Users can edit their full name in their profile under their Atlassian account - when in their profile they can choose Manage Account and it should let them edit their name.

If it doesn't and remains greyed out - it might be because their accounts are managed via an external system - such as LDAP or via your email host if you use that login method (eg. logging in using Google).

In that instance the name would need to be changed and refreshed from there.

Ste


Tags: cloud

confluence-cloud
Is there a way to amend a confluence page using python or other language automatically?
Asked by hansi hu:

**Background**

My responsibility is to maintain a table in a existing confluence page.

The table is manually copied from a table in an EXCEL generated by a python run weekly.

**Expectation**

Instead of copying the table manually, is there an automatic way we can apply to update the table in the confluence?

Possible Solution:

1) directly update the table in the confluence page using the variables of the python script.

2) Update the table in the confluence page using other language with the input of the csv.


Answers:
author: Bill Bailey
body: You have two possible ways":

* External script that writes to the page, but it has to write the entire page.
* Use a script to attach a CSV to the page (or known location), and have a macro to generate a table from the CSV (there is a commercial plugin available or a great article on [a user macro version](https://community.atlassian.com/t5/Confluence-articles/A-User-Macro-to-Create-a-Table-From-an-Attached-CSV-File-Part/ba-p/738757)).

comments: author: hansi hu
body: Thank for your answer.

* External script that writes to the page, but it has to write the entire page

How to write a script to write the page? Is there an example of python script or any documentation?

* Use a script to attach a CSV to the page.

Does the script works for excel? I want to generate a table on the confluence page from an Excel file and keep the format and color in the excel.


author: Bill Bailey
body: Yes, you will have to look at developer docs for in he REST/API. My team has used the following to make development easier:

<https://github.com/rpcope1/PythonConfluenceAPI>

If you want to work with Excel, then you could just write that file to the Confluence page, then use the Confluence [view-file-macro](https://confluence.atlassian.com/doc/view-file-macro-170494360.html). I am not sure how much of the formatting it preserves.

There is a commercial plugin that does offer more features: [excel-for-confluence](https://marketplace.atlassian.com/apps/216/excel-for-confluence?hosting=server&tab=overview)


author: hansi hu
body: Hi Bailey,

Thank for your answer and help.

However, It seems that PythonConfluenceAPI is a python 2 package.

Is there a python 3 package available?
Pages headings and control butons missing after migration to cloud
Asked by Dennis Chee:

Hi there,

I recently use the "Cloud Migration Assistant" to migrate our Confluence server (6.11.0) spaces to the Confluence cloud. The migration completed successfuly without issue and everything seems to work fine.

However, when i browse to individual page the headings and controls button (i.e. edit, watch or share) is show for split second and disapper.

![image.png](/t5/image/serverpage/image-id/60899iBB4CED5459DE9FDB/image-size/large?v=v2&px=999 "image.png")

Side Note: I've use "Cloud Migration Assistant" to migrate my other spaces to the same cloud account and it is working fine but that was 6 months ago. This is the remaining space that i have to migrate.

Many thanks,  
Dennis


Answers:
author: Ramona Scripcaru
body: **Update:** This issue was no longer reproducible and Dennis has successfully been able to view the headings and edit all pages in the newly migrated space. :)


author: Ramona Scripcaru
body: Hey Dennis,

This is Ramona, from Atlassian Cloud team! Sorry to hear that you are experiencing issues during the last steps of this migration.

I suspect that this might be a bug in Confluence, and the import with the plugin should not affect this feature, in order to narrow down on the root cause of this issue, I would like to have a look over the logs, therefore I've raised a new technical support case with us. You should have received an email with the support link and we can continue this investigation in the support case, I'll also update again this thread once we know the root cause of this issue!

Cheers,

Ramona


Tags: cloud

confluence-cloud
Can I have the .obr file to upgrade my existing confluence?
Asked by SrinivasaRao Koppisetty:

I have on-premises single host for JIRA software, service desk and Confluence. (all three are in one server)

I am looking to update my existing confluence version to latest.

I found below link to download .obr for Jira Software.

<https://marketplace.atlassian.com/apps/1213607/jira-software/version-history>

But I am not able to find the link to download .obr for Confluence. is there way that I can get .obr to update my existing confluence?

Thanks

Srinivas.


Answers:
author: Davin Studer
body: There is no .obr file to upgrade Confluence. You need to upgrade the whole application. Here is the link for that.

<https://www.atlassian.com/download>

comments: author: SrinivasaRao Koppisetty
body: Thank you!

I have upgraded Confluence from 6.5.0 to 6.15.7 on my test environment.

Removed old windows service and installed new confluence windows service as said in documentation.

Unfortunately, the confluence service is not starting in my windows 2016 server.

It says Windows could not start the Atlassian confluence on local computer. "service specific error code 4.

Can you help me to fix this?

Thank in advance.


author: repi
body: <https://confluence.atlassian.com/confkb/service-specific-error-code-4-when-starting-confluence-service-in-windows-710837014.html>


Tags: confluence-server

server
I am trying to create a page on a space I follow but the space will not show up
Asked by lpaus:

I want to create a page on a space I follow but my drop down is only showing one option for space and will not search for any additional ones.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Sounds like you lost "View" (and likely other) permissions. You will need to contact your friendly Confluence admin and asked to be added back to the Space, or group(s) that grant access to the Space in question.
Use variables from templates on another page
Asked by M:

Hi,

I would like to be able to have a page that pulls from a set of pages that all use the same template, and then use the variables from the template in the parent page Is anything like this possible?

For example the parent page will be a table that displays the variables from template pages as well as link to each of the template page so the reader can go to the specific page and get more information.

Is there anyway to do something like this?

Thanks


Answers:
author: Davin Studer
body: It sounds like maybe you are looking for the [page properties](https://confluence.atlassian.com/doc/page-properties-macro-184550024.html) and [page properties report](https://confluence.atlassian.com/doc/page-properties-report-macro-186089616.html) macros.

comments: author: M
body: This is exactly it! Thanks.


author: EPS Software Engineering AG
body: Hi [@M](/t5/user/viewprofilepage/user-id/538115) ,

Maybe our Easy Confluence Variables could solve your requirement. You can find the [Easy Confluence Variables](https://marketplace.atlassian.com/apps/1217150/easy-confluence-variables?hosting=server&tab=overview) on the Marketplace. In combination with our Space Tree Creator the user can set the value of the variables during the space creation process.

Regards,

Stephan (CEO of EPS Software Engineering AG, the vendor of the Easy Confluence Variables)


Tags: cloud

confluence-cloud
Is there a way to display labels next to search results?
Asked by Lisa Brown:

We want labels to be displayed on each line of the search results, similar to how the results display what space a page is within.

We're already aware of the Label dropdown to search by a specific label, but that's not helpful to us, because a user first has to know to use that dropdown, and then know what labels there are to search for them.

Instead we're looking for being able to type in the search box and of the results that are returned, visually display which labels are on them as a way to categorize to help a user in selecting the right page.

Any ideas where to start?


Answers:
author: Inactive Stephen
body: Hi [@Lisa Brown](/t5/user/viewprofilepage/user-id/61339)

Out-of-the-box, I don't believe there is - there are macros which could visualise the content by label on a Space's home page (for example) - see [Content by Label Macro](https://confluence.atlassian.com/doc/content-by-label-macro-145566.html)

Aside from that, one of the answers on [this question (click here)](https://community.atlassian.com/t5/Confluence-questions/Customize-search-result-page/qaq-p/1012463) seems to suggest you could edit the global template for your Confluence instance which might be of use here - although it's not something I've tried!

Ste


Tags: confluence-server

custom-field

label

search

server
Error in our confluence wiki application
Asked by Melissa_Liotta:

The error we are seeing is:   
COM.ATLASSIAN.SAL.API.NET.RESPONSEEXCEPTION: JAVAX.NET.SSL.SSLHANDSHAKEEXCEPTION: RECEIVED FATAL ALERT: HANDSHAKE_FAILURE

Is anyone able to tell me where to find documentation / resolution to resolve this error.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: It's something SSL related, like you are using a self-signed cert, don't have the intermediate cert configured, etc. If you can give us more background, we should be able to help.

comments: author: Melissa_Liotta
body: I have asked our IT Operations team to investigate. Thanks so much!
Is there a way to send content from Microsoft Word to a Confluence page using VBA?
Asked by krob42:

I am working on a project that uses VBA to pull information from Jira into a Word document for reporting purposes. After editing the report in Word, I would like to highlight important bits of information (typically in a bulleted format) and send the highlighted words to a Confluence page. Is this possible?


Answers:
author: Bill Bailey
body: Well if you are able to use the API with JIRA, seems you should be able to do the same with Confluence, possibly via REST calls. So I think it is doable, but hopefully others can provide more clues.


Tags: confluence-server

ms-word

server
Inline comments have disappeared
Asked by John M:

I have suddenly lost all inline comments on a particular page in a space. I am also unable to add any new comments. Both the space and page have been created by me. I have not changed permissions on the page. I checked the **Resolved Comments** but don't see any of the missing ones there.


Answers:
author: Rob Simpson
body: I had what looked like the same issue, but when I navigated away from the page and back again, the comments were there. Made me wonder if a page refresh would have worked also.

comments: author: Lissa Meade
body: Thank you so much!! This just happened to me and I was in a sheer panic!


author: Julia B -Doc Queen
body: This is happening to us as well. I think it may be a bug?


author: Shannon S
body: Machan,

Thank you for letting us know about this.

Besides the permissions which you did not change, have any edits been made to the page in particular? Secondly, has the page been moved or copied?

Regards,

Shannon

comments: author: Michael Rodriguez
body: Im running into this same issue. Any idea on how to get them back? No changes were made that I can see and a refresh of the page doesn't bring them back. To provide more context I can see 1 out of 3 comments but the other 2 don't show up.


author: Michael Rodriguez
body: Update. So you can use the down/up arrow to highlight the next comment but it doesn't bring you directly there. You can have to manually scroll to look for it. Is this a bug?


Tags: cloud

confluence-cloud
All pages became marked as "saved for later"; how can I mass remove?
Asked by Trevor Gettelman:

At some point (perhaps an update?) \~520 pages (26 pages, 20 per page) were "supposedly" marked as "save for later". I say supposedly, because they show in the "saved for later" tab on my profile but not all are marked "save for later" on the page itself.

I was using the "favorites" macro to put quick links on my home page. Now, there are pages listed there I've never visited (as well as ones I have).

I'm ok with "saved for later" but it should've been done separately from "favorites". There seems to be an overlap as "favorites" was cannibalized for "save for later". I appreciate the advancements that Atlassian makes, but this one doesn't seem very well thought out.

How about having both "favorites" for those pages that I access often (including the macro for ease of use) as well as a "save for later" (that also has a macro) for those pages that I need to go back to and address in some way? They could behave exactly the same (maybe have the "save for later" automatically uncheck when I visit the page in the future - require me to check it again if I find I don't have time to finish on this visit either).

My questions are :

1) how can I easily remove all the "saved for later" tags (including those not marked and those I am not allowed to access) and

2) why do some show in the list even though they are not marked?


Answers:
author: Aron Gombas _Midori_
body: When you use the "save for later" feature, it effectively adds a special hidden label to the corresponding page. It is hidden in the sense that the label is not displayed in the web UI.

So, to mass remove pages from the list, you should mass-remove the label. You should be able to do this easily via the Confluence database. There's a table that is the link between labels and "labelable" entities, so you should run a DELETE against that table.


Tags: confluence-server

server
Can I mask information in a image in the Edit mode?
Asked by Dawnn Burrell:

I have some image documents that have information that has been published that I want to mask. Is this possible to do in the Edit mode? If so, how do I accomplish this?

Thanks much.

Dawnn


Answers:
author: Nic Brough -Adaptavist-
body: What do you mean by "mask"? If you mean "hide it", why don't you just edit it out?

comments: author: Dawnn Burrell
body: Hi Nic:

What I mean by masked, is there a "Obfuscate" feature in Confluence? There is some information I need to masked, so I don't have to regenerate information.

Thanks much.

Dawnn


author: Nic Brough -Adaptavist-
body: No, Confluence expects you to "obfuscate" by "not putting stuff you don't want on the page on it"


author: Dawnn Burrell
body: Ok.

Thanks Nic.
Confluence Variables in modified JQL macro
Asked by Raynard Rhodes:

I've followed the instructions [here](https://community.atlassian.com/t5/Confluence-questions/Can-I-use-a-variable-with-a-macro-I-am-trying-to-create-a-custom/qaq-p/203566)

I am able to create a template, create a variable, insert the modified Jira/JQL Macro, and use the template.

I am prompted to enter the value for the variable, but the variable I've placed inside the JQL macro becomes empty. This seems to be because the JQL is rendering before the value is entered in the variable.

Is there a way that I can use variables inside of the JQL macro?

JQL Macro Template:

```
## @param maxRows:title=Max Rows|type=int|required=true|default=20|desc=Enter the max rows, anything above 1000 will only display 1000 rows.
## @param columns:title=Columns|type=string|required=true|default=key,summary,type,status,assignee|desc=Enter the columns you want returned. Must be separated by commas, all lowercase, and no quotes. e.g. key,summary,assignee,test author,reporter
<p>
<ac:structured-macro ac:name="jira" ac:schema-version="1">
<ac:parameter ac:name="server">JIRA</ac:parameter>
<ac:parameter ac:name="columns">$paramcolumns</ac:parameter>
<ac:parameter ac:name="maximumIssues">$parammaxRows</ac:parameter>
<ac:parameter ac:name="jqlQuery">$body</ac:parameter>
<ac:parameter ac:name="serverId">SERVERID</ac:parameter>
</ac:structured-macro>
</p>
?
```

This is the template page with the variable being created outside of macro and variable being used inside of macro.

**======================================================**

![template_assistance.PNG](/t5/image/serverpage/image-id/60870i638F645471B3CA64/image-size/large?v=v2&px=999 "template_assistance.PNG")

**========================================================**

When I create a new page based on the "Testing JQL Macro" template, the JQL will resolve itself and since $assignee hasn't been initialized yet, it returns an error.

**=========================================================**

![template_assistance2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/60873i9957EDB1339D3A27/image-size/large?v=v2&px=999 "template_assistance2.PNG")

**=========================================================**

![template_assistance3.PNG](/t5/image/serverpage/image-id/60871i45A1ADFB08E79908/image-size/large?v=v2&px=999 "template_assistance3.PNG")

If I manually complete the query it functions. I would like to be able to enter the value of the variable without the macro resolving prior to.


Answers:
author: Raynard Rhodes
body: At this point I'm going to assume there is no way to delay the macro from resolving before the value is entered.


Tags: confluence-server

server

template

user-macro

variable
Anyone having issues using the BobSwift Confluence HTML Macro with Bootstrap SVG pages?
Asked by Richard Heim:

I'm specifically seeing mouse over tooltips disappear when "Remove conflicting tags" is selected. They show up when using an iframe (remove tags unchecked) but that's not ideal, since this is a really long page.

The HTML5 (Bootstrap) pages we're trying to use are generated by the tool DBSchema (<https://www.dbschema.com/>). The pages use title tags within an SVG \<a\> element to identify the popup text to be shown. I'm reaching out to the support team there as well, but I thought maybe someone had run into this issue under other circumstances.


Answers:
author: Richard Heim
body: I've verified that the same issue occurs with very simple a svg diagram, such as the below...

```

<svg viewBox="0 0 20 10" xmlns="http://www.w3.org/2000/svg">
<circle cx="5" cy="5" r="4">
<title>I'm a circle</title>
</circle>

<rect x="11" y="1" width="8" height="8">
<title>I'm a square</title>
</rect>
</svg>
```


Tags: confluence-server

html

server
Updating/Installing Plugins Giving Errors
Asked by Brian Goralczyk:

All, I am rather new to this application so I seem to have worked myself into a corner.

I am upgrading 5.10 to 6.15. In order to do this without destroying our current system I am moving everything to a new server. I have googled and read documentation and forum posts, but here is the process that I followed.

1. New DB setup

2. Installed 5.10

3. Copied db and attachments from old server to new

4. Upgraded application to 6.15

Everything is working but (as expected) a lot of the plugins are incompatible and eligible for upgrade. But every time I try to upgrade them I get the error: An error occurred during installation. Refer to the logs for more information.

I have looked through the logs but I am not seeing anything that is making me think there is an issue.

I decided to try something else and removed a plugin and re-installed it. But I got the same error.

We are using Confluence 6.15.7 on a Linux system with an Oracle DB. Any guidance/advice/assistance would be greatly appreciated.


Answers:
author: Shannon S
body: Hi Brian,

Welcome to Atlassian Community! It's nice to meet you.

Did you try upgrading or resetting UPM? See [How to Manually Reset UPM or Manually Upgrade UPM](https://confluence.atlassian.com/confkb/how-to-manually-reset-upm-or-manually-upgrade-upm-818580144.html) for more details.

Regards,

Shannon


Tags: confluence-server

server
JIRA ticket details in Edit mode
Asked by chris.atkinson:

Has anyone been able to keep the details of the JIRA ticket displayed when in Edit mode? It's really annoying when there are multiple tickets on the page and you can't just see the information but have to go to preview/publish.


Answers:
author: Ang?lica Luz
body: Hi Chris,

Welcome to Atlassian Community!  
I'm not sure if we are on the same page, but with the new Confluence editor, when we use the Jira macro, it shows the information about the ticket on edit mode. You can find more details on the documentation below:  
- [Confluence Editing Improvements](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html)  
The old editor does not show information about tickets, only the issue key. There is a feature request related to that:  
- <https://jira.atlassian.com/browse/CONFCLOUD-24448>

If that's not the case, can you share with us a screenshot of how it appears on your Confluence? It will help us better understand and help you with this request.

Regards,  
Ang?lica

comments: author: chris.atkinson
body: Hi,

Yes the new confluence editor is great... any chance I can update all my confluence pages to use the new editor easily?!

Chris


author: Avinoam
body: yes [@chris.atkinson](/t5/user/viewprofilepage/user-id/3329751) . Simply open a support request for it here: <https://support.atlassian.com/contact/#/>


author: Ang?lica Luz
body: Hi [@chris.atkinson](/t5/user/viewprofilepage/user-id/3329751),

Yes, it's possible to move the pages to use the new editor, so I created a ticket with our support, so they will have all the necessary access to perform this.  
You should have received a notification and soon someone will contact you.

Regards,  
Ang?lica


author: chris.atkinson
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

Is there some documentation on how to move pages to use the new editor? I may have missed the contact from support!

Regards,

Chris


author: Ang?lica Luz
body: Hi Chris,

I saw the ticket and they mentioned that eventually the old editor will be removed and all current pages will be automatically converted to the new editor.

Currently, the best option would be to create pages and manually move the content from one page to another.

You can check the ticket directly in the portal:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/42/>

Regards,  
Ang?lica


Tags: cloud

jira

jira-cloud