youngmon/atlassian-qna huggingface dataset:
Hello, how can I create a dashboard that tells me how many issues there are in the project?
Asked by Alan Rodrigo:

Through a dashboard I would like to know how many issues there are in total throughout the project, broken down, for example, there are so many issues for story, there are so many issues for task, and so, how can I know using a dashboard, how many issues there are?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Alan Rodrigo](/t5/user/viewprofilepage/user-id/5413664) ,

I'd use a dashboard, like Nicolas suggested, and add at least these gadgets:

- Created vs. Resolved.

- Issue statistics, using the JQL with the issues in your project (e.g. "project in (\<project_name\>)"), with the statistics type "Status".

- Filter counts with the JQL with the issues in your project and counting the total number of issues, or a breakdown for the different statuses.

- 2-D Issue Statistics with X-axis 'Status' and Y-axis 'Assignee'.


author: Danut M _StonikByte_
body: Hi [@Alan Rodrigo](/t5/user/viewprofilepage/user-id/5413664),

You could use the **Two Dimensional Filter Statistics gadget** configured to display stats by *Project* and *Issue Type*.

Also, a good option for displaying such statistic is the **Pivot Table \& Pivot Chart gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app. This gadget lets you create multi-dimensional statistics (split data in any way you want, by multiple fields) and can display number of issues, sum of a field (like total Story Points), or percentages. It can display data as a table, heat-map table or charts or various types.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334178i2D9F472D5F6479A5/image-size/large?v=v2&px=999 "image.png")

![](https://blog.stonikbyte.com/wp-content/uploads/2024/05/heatmaptable.png?w=724)

This app is completely **free** for up-to 10 Jira users. Otherwise, you can start with **1-month free trial**. If you have any questions, feel free to contact us at support@stonikbyte.com.

Hope this helps.

Danut.


author: Nicolas Grossi
body: [@Alan Rodrigo](/t5/user/viewprofilepage/user-id/5413664) You first create a filter, then you create a dasboard that will contain many gadgets and you might select a 2 domentional filter to display the filter content based on 2 variables x and y.

HTH

Nicolas

comments: author: Alan Rodrigo
body: What I would like to know is how I can make or create a productivity dashboard, to help me measure how many issues, such as prodictivity


author: Trudy Claspill
body: How do you define "productivity"? Please provide a detailed example of what you are trying to achieve, with sample data.


author: Alan Rodrigo
body: What I mean is that I would like to know how I can create a dashboard where it shows me all the issues created in the project, absolutely all of them.


Tags: cloud

jira-cloud
Jira cloud is not responding
Asked by savirneni:

Facing a bug from past 2 days: Click on bell icon of notification, screen freezes. Kill the app ,Open the app again and keeps on loading. Only way out, uninstall and reinstall the app.

Even the above work around is not working now.

Please fix this urgently


Answers:
author: Carlos Garcia Navarro
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) ,

This is strange! When did the problem start? Do you know if other users are experiencing the same issue? Could you please share a screenshot? As you're talking about installing the app, is this happening in the mobile app? If so can you access Jira in the desktop?


author: Nicolas Grossi
body: [@savirneni](/t5/user/viewprofilepage/user-id/5537901) Welcome! As you have a premium account, you might want to contact support.atlassian.com

Nicolas


Tags: cloud

jira-cloud
How to create automation to copy value from one field to a custom field
Asked by Eran Roiter:

Hey all, i would like to know how can i build a Jira automation

I want to check in which TASKs the field WORKING TEAM (is it's a custom field) is empty, if it is empty I want to copy the assignee into to this field

<br />

How can i do that?

Thanks !


Answers:
author: Trudy Claspill
body: Hello [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455)

What is the field type for the Working Team field?

If it is not a User Picker field then what information from the Assignee do you want to copy, email, account id, display name?

comments: author: Eran Roiter
body: Thanks for your answer.

Same as Assignee just with multiple choice.


author: Trudy Claspill
body: So it is a multiple user picker field?

What Type of project are you using? Get that information from the View All Projects page under the Projects menu.

When do you want this to happen? What issue event should cause this? For example, when the issue is created, when the Assignee field is changed, ...?


author: Nicolas Grossi
body: [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455) You might take a look at this link: <https://community.atlassian.com/t5/Jira-Service-Management/copy-field-value-to-a-custom-field/qaq-p/2009494>

HTH

Nicolas


Tags: automation

cloud

custom-field

jira-cloud
Compare 5 field contents and write the highest value in a field
Asked by Claudia Hossmann:

I would like to compare 5 fields (custom fields - select list (single choice)) in an issue and write the highest value or these 5 fields (only values 1-6 can be selected) in another custom field (also a single-choice field).

Can this be done with Jira Cloud Automation and how?


Answers:
author: Tim Kopperud
body: Hi [@Claudia Hossmann](/t5/user/viewprofilepage/user-id/4538101), you might use the smart value math function MAX() for this.

The principle is like this:

```
{{#=}}MAX(1, 2, 3, 4, 5, 6){{/}}
```

Adding this to the automation e.g. like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333856i9F1EFE440DD7E5B6/image-size/large?v=v2&px=999 "image.png")

will return 6 as seen here

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333857i8D2F71B0BB86E9D0/image-size/large?v=v2&px=999 "image.png")

So, you can the use MAX(e,1,e2, ...) mentoined at the end of this page [Automation smart values - math expressions \| Cloud automation Cloud \| Atlassian Support](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Functions)

Replace 1,2,3, etc with your custom fields, like this example:

```
{{#=}}MAX(
{{My customfield A}},
{{My customfield B}},
{{My customfield C}},
{{My customfield D}}, 
{{My customfield E}})
{{/}}
```

Edit this code to match your field names, and paste it into an **Edit issues fields** action as shown here, where I used the summary field (replace summary with your "result field"):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333858i8C852FDED14C0FAA/image-size/large?v=v2&px=999 "image.png")

TimK

comments: author: Tim Kopperud
body: Thanks [@Claudia Hossmann](/t5/user/viewprofilepage/user-id/4538101) for accepting my answer.

TimK


Tags: automation

cloud

jira-cloud
How can I get user email from Jira API?
Asked by Andrei Kiselev:

Hi evreone.

im using doc. for API - <https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-get>

if i try to get value 'emailAddress' with request,

i get an error - KeyError: 'emailAddress'

but if i try to get value 'active or displayname or any' with it

i get correctly response

response = requests.request("GET", f'{url}/rest/api/2/users', headers=headers, auth=auth)

print(response.json()\[0\]\['active'\]) #get True/False - it's ok

print(response.json()\[0\]\['displayName'\])#get username - it's ok

print(response.json()\[0\]\['emailAddress'\]) #but! get KeyError: 'emailAddress'

maybe me make mistake ?


Answers:
author: Andrei Kiselev
body: ok. its bag =)


author: Victor Law
body: Hi [@Andrei Kiselev](/t5/user/viewprofilepage/user-id/5537756)

I suggest checking if the user account has a privacy setting that restricts it from being shared with the public, which might affect whether the email address can be retrieved.

<https://confluence.atlassian.com/cloudkb/profile-visibility-defaults-for-atlassian-accounts-1116292287.html>

Thank you.

comments: author: Andrei Kiselev
body: no, everything is very easy =)

my mistake was that I was trying to get email addresses for an account in the app


author: Andrei Kiselev
body: but, as it turned out, apps don't have email address =)


Tags: jira-unknown-hosting-type

python

unknown-hosting-type
Is it possible to limit the deletion according to issue types?
Asked by rtamam:

Hi I noticed in the Permissions that I can decide who can delete Issues.

Is it possible limit the permissions to delete according to Issue Type?


Answers:
author: Ku?be
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327)  

In Jira, it is not possible to limit the deletion of issues according to issue types directly through the permission schemes. Jira permissions can control who can delete issues, but this control applies to all issue types within the project.

However, by creating a custom workflow for specific issue types, you can control the delete operation. You can add conditions or validators to restrict the delete transition based on the user's role or group.

By doing this, provides more control over specific issue types and can help achieve the desired restriction indirectly.

comments: author: rtamam
body: Thanks!


Tags: cloud

jira-cloud
Not able to exclude Group BY Value in the custom formula in the group transformation
Asked by Shreenath Bhat:

HI All,

I have list of JIRA EPICS and linked to backlog item. These are linked by resolve by relation. Each EPIC to be completed in some takt and this will be mentioned in label field like TAKT1. I wanted to group the backlogs which are planned to be competed in particular takt and % of not completed.

Below steps i did in my structure

1. Custom field to have number of backlog under EPIC say TotalBacklog.

2. Custom field to have number of not completed backlog under EPIC say notCompletedBacklog.

3. Custom field say NotCompletionPer to store % of not completion with formula notCompletedBacklog/Totalbacklog\*100

4. Custom field to store Takt number from label field.

5. Created group transformation on Takt custom field.

When i click on group transformation the calculation is considering Takt also an entity.

for Example

If TotalBacklog 10 and notCompletedBacklog is 5. When i group by on takt it should show 50% but group by is showing 60%.

I feel it is considering Group Value ( ie Takt) also in the counting. Please let me now how can i avoid it

regards,


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Shreenath Bhat](/t5/user/viewprofilepage/user-id/5536891)   

The solution depends on how custom fields are configured and what the structure looks like before and after the grouping. We would need to have a detailed look at your setup to be able to recommend anything specific. Please submit a request at [our support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051) and we'll go from there.  

Best regards,  
Stepan  
Tempo (the Structure app vendor)


Tags: jira-unknown-hosting-type

structure

unknown-hosting-type
Can we make the linked issue field to display a serial number (custom field) and not the key?
Asked by Devarajan Mani:

I want to search the issue with the custom field value (Serial number of a product) to link the issue. Any suggestions or plugins would be helpful. Thanks


Answers:
author: Valerie Knapp
body: Hi [@Devarajan Mani](/t5/user/viewprofilepage/user-id/5503373) , thanks for your question.

I have used an app for a similar use case, in the sense that the customer wanted to be able to view more related attributes at the table level of the linked issues.

The app is called [Issue Matrix](https://marketplace.atlassian.com/apps/1212709/issue-matrix-for-jira?hosting=cloud&tab=overview), where you can specify exactly what information you would like to see from the linked issues in a table, where you could include the Serial number.

I am not sure about the functionality, in terms of being able to search by the Serial Number field in order to add or link issues, but you can install a free trial of the app and see if it can meet this requirement.

I hope this helps you but if you have other questions, please reply with your feedback.

Cheers


Tags: cloud

jira-cloud
Can we integrate AI search as a field in the create issue screen
Asked by Devarajan Mani:

I want to have a Search field in create issue screen to look up the same kind of issue was raised already. I tried similar and related issues plugin but it only search for summary field and not any other fields value. Any plugins or suggestions would be great. Thanks


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Have you already reviewed apps like: [https://marketplace.atlassian.com/apps/1224840/similar-issues-for-jira-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1224840/similar-issues-for-jira-cloud?hosting=cloud&tab=overview) ?


Tags: cloud

jira-cloud
Team Managed Project Board
Asked by Robert Smith:

I followed the instructions [here](https://community.atlassian.com/t5/Jira-articles/Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet/ba-p/1719761) and created a board using a filter and storing it in my personal folder.  

My board has no options at all on the left panel, it won't allow me access to any settings around a timeline, calendar, or list. I inserted what the left panel looks like for me currently on my board.  

Is this the expected behavior? Is there a workaround? Thank you in advance!  

![Screenshot 2024-07-06 194356.png](/t5/image/serverpage/image-id/333851i60D7C5103905B46B/image-size/large?v=v2&px=999 "Screenshot 2024-07-06 194356.png")


Answers:
author: Trudy Claspill
body: Hello [@Robert Smith](/t5/user/viewprofilepage/user-id/5537640)

Welcome to the Atlassian community.

Based on my experimentation if you create a board from a saved filter and set the board location to your profile, then the features you mentioned won't be available. Those appear to be available only when the location of the board is a project.

I don't know if that is by design or a defect.

If you want a timeline for a board that has a Location of your profile it appears you will have to get that by creating a Plan from the Plans menu.

( [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) The board was created from a filter and the Location is the user, not a Project. So there is no Project Settings option.)

comments: author: Robert Smith
body: Trudy, thank you! Ideally I would've liked the timeline view on my board itself, but activating a plan seems like a good alternative given the Team-Managed project limitations. To your earlier point, I was not able to store the board in a project because I am using a Team-Managed project which only allows for one board on the actual project, that's my understanding from what I read.

Following your advice and activating a plan allows me the timeline view, it's just in a separate tab which will work for now.

Thank you for your help here!


author: Jack Brickey
body: LOL....how sad that I missed that this was tied to my article!

thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) for the save.


author: Jack Brickey
body: Hi [@Robert Smith](/t5/user/viewprofilepage/user-id/5537640) , go to project settings \> features and enable the features you desire.

comments: author: Robert Smith
body: Unfortunately, I don't have the Project Settings option, only "Configure Board".


Tags: cloud

jira-cloud
add days to _now.jiradate
Asked by Butch_Richards:

24101 not working with adding the additinal days

```
{"fields" : {									"project":		      {	"key":	"[entry.ProjectID]"	},		"issuetype":		  {	"name":	"Task"	},	? ?"fixVersions": [{			"name": "[entry.fixVersion.releaseName]"? ? ? ? ?}],	"assignee": {			"name": "[entry.BSA.Label]"		},?? ? "customfield_24100": "[entry._now.jiraDate]",? ? "customfield_24101": "[entry._now.plusDays(7).jiraDate]",? ? "customfield_10006":	"[entry.ParentLink]",	"customfield_19600":	"8633",	"summary":			    "[entry.Prefix] - Malcode Setup",		"description":			"Submit request for Malcode setup" ? ? ?}  }								
```

"customfield_24101": "\[entry._now.plusDays(7).jiraDate\]",


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Moving this to a Jira forum.

Two things come to mind;

* verify that custom field 24101 is of date type
* Double check the syntax from the docs <https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html>

comments: author: Butch_Richards
body: [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120)  

it is as the below works just fine and follwing the cocument what is there does not   

```
? "customfield_24101": "[entry._now.jiraDate]",
```


Tags: cloud

confluence

confluence-cloud
Request Participants immediately repopulated after automation rule removed them
Asked by Michael Reznicek:

Hello,

we have a automation rule in place which immediately removes Request Participants after an issue is opened by email. This week it happened that the rule ran successfully and removed the participants but they were immediately repopulated.

Does anyone have an idea why and how this happened?

Greets,

Michael

![jira_request_participants.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/333828i199DD64616FDF940/image-size/large?v=v2&px=999 "jira_request_participants.JPG")


Answers:
author: John Funk
body: Hi Michael - Welcome to the Atlassian Community!

I assume you are obfuscating a user name that put the Request Participants values back in. That tends to happen if there is a Post Function on your workflow that might be happening - that's why you see the person's name instead of Automation for Jira.

See if that might be the case, or even check with the user to make sure they didn't actually put them back in.

comments: author: Michael Reznicek
body: I checked with the user and they were not put back in on purpose. I also don't think its something with the workflow. This rule is in place since months and was executed hundreds of times and that is the first time that that happened.


author: John Funk
body: If you look at the list of Automation Rules executed for this issue, does it show any other ones executed at the same time as the one that cleared it?

Did it do it one time with this issue and then not again? IOW, is it still happening?

What's the timeframe between the time the Automation rule cleared it and the time that they were added back? Seconds? Minutes? Longer?


author: Michael Reznicek
body: Hello,

all updates, the deletion and the addition of the participants happened in the same minute. Only this one rule was executed and this issue happened on two different occassions.


author: John Funk
body: That doesn't seem to line up with the screenshot of the history above. It shows that Automation for Jira updated the Request Participants, and then someone else (not Automation for Jira) updated the Request Participants right after that. That sounds like either a post function on the workflow or the person came behind it and updated. Or you have some other non automation rule that is running that is doing that.


author: Jack Brickey
body: Hi [@Michael Reznicek](/t5/user/viewprofilepage/user-id/5537504) , can you look into the History tab to see if there is a clue?

comments: author: Michael Reznicek
body: Thank you for your quick response. The attached screenshot is from the history tab. It states that the same user who opened the ticket updated the request participants before and after the automation ran.


author: Jack Brickey
body: To be clear, does the "all" tab show this precise chronological events

1. request participants added at create
2. request participants Removed by automation
3. request participants Added by reporter

without any events between?


author: Michael Reznicek
body: yes, that was the order


Tags: cloud

jira-service-management

jira-service-management-cloud
How to uninstall apps on jira that I wouldn't like to use nor pay?
Asked by Hosam AbouElDahab:

Hello,

I was using the free plan for Jira, I installed two apps for gant chart for exploring, I added two extra users and accordingly, I have been upgraded to the standard and was willing to pay the basic fees for Jira, I was surprised that I have to pay for the other two apps that I forgot to remove and now I'm not able to uninstall them and accordingly can't pay for Jira only.

I tried to remove the two extra users to get back to the free plan but I have been kept on the standard even after having 10 users only.

please help me how to get back to the free plan or to eliminate the two apps that I wouldn't like to use them.


Answers:
author: John Funk
body: Hi Hosam - welcome to the Atlassian Community!

You will need to go into the billing section and manually downgrade back to the Free account.

comments: author: Hosam AbouElDahab
body: Thank you john, seems it was easy but I'm not familiar with Jira billing :).

I changed the plan and unsubscribed from the unneeded apps and will upgrade again once availed the required budget.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
How to create automation based on parent field
Asked by Yarden Admon:

Hi, my project have the following components:

Issue type = "environment", custom field on issue type the called "environment type" and can have the option "testing" or "customer". epictype = "Discovery review" and under the epic I have tasks that I defined with automation. So far I had one automation that triggered tasks under the Discovery review. From now on I want to create different tasks under the discovery review for each "environment type". This is my current automation , and now I want to split it according to the environment type. It's importent to mention that this custom field is on the issue type = environment level and not on the epic type. I also tried to create automation that will inherit the environment type from the issue type to the epic, but the epic create before it can inherit the environment type![Image 06-07-2024 at 11.09.jpeg](/t5/image/serverpage/image-id/333824iBDA18AF1D3A2DBB2/image-size/large?v=v2&px=999 "Image 06-07-2024 at 11.09.jpeg")


Answers:
author: Bill Sheboy
body: Hi [@Yarden Admon](/t5/user/viewprofilepage/user-id/5537436) -- Welcome to the Atlassian Community!

For a question like this, please**explain the problem you are trying to solve** , and post an image of your **complete automation rule** , images of any relevant actions / conditions / branches, an image of the **audit log details** showing the rule execution, and **explain what is not working as expected**. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Iterating over the values in your Environment Type field to create the new issues can be done using Advanced Branching: <https://community.atlassian.com/t5/Automation-articles/Branching-over-smart-values-in-Jira-Automation/ba-p/1741935>

However we will need to see your complete rule and the rule trigger to make suggestions about this.

Specifically...when do you want to do this issue creation? What action does the person perform that triggers this need?

Kind regards,  
Bill


Tags: cloud

jira-cloud