youngmon/atlassian-qna huggingface dataset:
Not all fields in Projects visible for everyone in the company
Asked by moritz_linke:

We have the following issue for projects: So we would have one person that sees in the project the fields "About, Updates, Learnings, Risks and Decisions". However some people only see the fields "About and Updates" in the projects. Why is that? Why can not everyone in the company see all the fields? So why can not everyone see the additional "Learnings, Risks and Decisions"?

Screenshot for what should be seen by everyone:![Screenshot 2023-09-28 at 23.16.38.png](/t5/image/serverpage/image-id/283619i43236B20E93C81A6/image-size/large?v=v2&px=999 "Screenshot 2023-09-28 at 23.16.38.png")

Screenshot for what is seen for some, but shouldn't be seen:

![Screenshot 2023-09-28 at 23.17.18.png](/t5/image/serverpage/image-id/283617i3BADE554471F2693/image-size/large?v=v2&px=999 "Screenshot 2023-09-28 at 23.17.18.png")

It seems like for some people the additional fields don't appear. Why is that? Thank you for the help.


Answers:
author: Nir Nikolaevsky
body: Hi [@moritz_linke](/t5/user/viewprofilepage/user-id/5328786), if a project doesn't have learnings, risks, or decisions, we won't show it to people who can't create them. The main goal here is to simplify the view, if you can't create a learning and there are none in the tab it just adds clutter on the view.

Once at least one learning, risk, or decision is added the tab will show for everyone.

If this isn't the case for you let me know and I'll look into it!

comments: author: moritz_linke
body: Hey [@Nir Nikolaevsky](/t5/user/viewprofilepage/user-id/4387959) , thank you for the answer - it is visible since content was added.

Another question:  
In the near future - will Atlas have Project Hierarchies (similar to: Goal Hierarchies)?  
If yes: when can this feature be expected?  
This would be amazing! Thank you already in advance,  
Moritz


author: Nir Nikolaevsky
body: We haven't decided to build project hierarchies and it's not on the roadmap at the moment. It might be something we add in the future but we'll have to consider how it will help teams communicate better.

Can you tell me a little about why you're interested in project hierarchies?


Tags: project
Request for an API to post updates to ATLAS for a project
Asked by Greg Billington:

We would be interested in an API to post an update (freetext style) for a specific project.

e.g. so could post number of open bugs automatically every week


Answers:
author: Nir Nikolaevsky
body: Hi Greg,

Are you interested in posting updates to multiple projects or multiple updates to one project?

And to your example, do you mean you want to post an update about ongoing bugs to your project? Sorry if I'm missing something obvious here, keen to understand your use case!
unable to add user to site
Asked by Joseph.LoPilato:

I've been trying to add a user to site for the past two days, and whenever I do so, I get an error message in a red dialog at the bottom left of the page that says "Something went wrong. We can't add anyone right now." accompanied by a "Contact Support" button. Is this a known issue? Is there a workaround or fix?

Thanks,

Joe


Answers:
author: Nir Nikolaevsky
body: Hi [@Joseph.LoPilato](/t5/user/viewprofilepage/user-id/4912495), there's a bug we're working on right now that's preventing new workspaces from inviting users. I'm checking with our dev to see if your workspace is also impacted.

Has this been resolved or still an ongoing issue for you?

In the meantime if you still have trouble adding users could you check the share settings with your admin to make sure nothing has changed recently.
Is it possible to get a notification for an update before Friday (eg Thursday)?
Asked by Greg Billington:

I have someone that only works monday to thursday and is responsible for posting ATLAS updates.

As the reminder email goes out froday morning it is never seen by that person.

How about a configuration setting to set day of the week for the reminder?


Answers:
author: Nir Nikolaevsky
body: Hi [@Greg Billington](/t5/user/viewprofilepage/user-id/5142781), great suggestion!

We've discussed customising the reminder cadence in the past. It's not on the roadmap at the moment but we are collecting feedback about it to help us prioritises it down the line. I'll add yours as a +1 to our internal board.

comments: author: Michaella Hoehn-Saric
body: I'd like to add another +1 please, thank you!
When will Atlas get AI?
Asked by Arthur Mack:

Really like the AI in confluence so was wondering when Atlas may get it?


Answers:
author: Sherif Mansour
body: Which AI in Confluence are you referring to? The writing assistant or the Q\&A?

Was there as specific area in Atlas where you see yourself using it? What would it help with?

comments: author: Arthur Mack
body: Help with summarizing the update and I see we now have it. Would also be great to add it to the project goal etc


author: Sherif Mansour
body: [@arth](/t5/user/viewprofilepage/user-id/1278289) just reporting that summarising updates in AI should now be in open beta. You can enable it by enabling AI in admin.atlassian.com for Atlas, your org admin is the only person who has permissions to enable AI (as new cloud terms need to be accepted)


author: Harry Sturgeon
body: **yes i used it in beta have been it's been good for me and I have no issues with it but I have not used it yet for my own business I think I am going to try to make it happen.Google AI is the best one to use ive tried them all .**
How can I migrate from Questions for Confluence to Atlas Questions ?
Asked by Bruno Messali:

Hi,

We have been using Questions for Confluence (Cloud) as an App for a while but we would like to migrate it to Atlas Questions which seems to be much more integrated with JIRA (Cloud) and CONFLUENCE (Cloud), is it possible to do it ?


Answers:
author: Anish Deena
body: Hi Bruno, thanks for reaching out. Atlas questions is in its early stages and migrating from Confluence isn't something we support today.

Can you share more on how you use Confluence Questions today? What kind of questions do you primarily capture and curate?


Tags: confluence

confluence-app

questions-for-confluence
Unable to add users into teams
Asked by Rowan Ziman:

I am unable to add any users into their respective teams. I can add to them to projects just not into teams.

The following error gets thrown every time : "They may not have access to teams in your organization."


Answers:
author: Ge
body: Hi Rowan,

Thanks for reaching out! To be added to a team, the users need to have access to view and modify teams in that organisation. Could you confirm if the users you are trying to add have

* A license to at least one product in the organisation where that product doesn't have "open signup" enabled (a product is open if anyone from any domain can join without notifying the admin)
* And the user has Browse User permissions to that product
  * If the product is Jira, it is a permission you assign that allows them to view users

Regards

Ge

comments: author: Rowan Ziman
body: Thanks for the reply. I am specifically having issues with the Atlas product. The users are in the group atlas-users-xxxx. I dont see any other groups applicable for Atlas barring putting them into an admin role

The error still persists when trying to add them to atlas teams


author: Ge
body: I see, do you mind reaching out to us through Intercom so I could get one of our engineers to look into it? You can send us a message by clicking on the purple circle at the bottom right cornor of your screen in Atlas. Then click on "Send us a message". ![Screenshot 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/278975i722EE96F12FA4F1C/image-size/large?v=v2&px=999 "Screenshot 1.png")

![Screenshot 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/278976i1EF48A0C552B38BD/image-size/large?v=v2&px=999 "Screenshot 2.png")


author: Eren
body: [@Ge](/t5/user/viewprofilepage/user-id/4731861) I have the same problem.

People in my team have a Jira Software User license defined. I have defined "Browse users and groups" permission for everyone on the Global Permission page, but I cannot add non-Admins to a team I created.
Atlas Roadmap view
Asked by Yiling Baldez:

Our team would love a way to visualize our roadmap in a monthly matrix style for easier readability. The current visual is a swimlane Gantt chart with start/due dates as delineators. We'd love a way to see in a single view projects to be delivered by target month.

Is this a feature you all can consider?

Thanks!


Answers:
author: Mark
body: Hi Yiling,

Thanks for the feedback - that makes total sense. We get quite a few pieces of feedback about developing our timeline into a fuller roadmap view, so we will likely focus on this at some point in the future. Building this view out is not in our immediate roadmap however.

Thanks,

Mark
Automatic email updates for Goals (OKR's)
Asked by James Bell:

Is there a way where I can configure email updates to be more frequent than monthly for goals?   

Additionally, is there a way to configure email updates for topics? Eg OKR-q3-23


Answers:
author: Mark
body: Hi James,

Thanks for the feedback! We get a lot of requests to make the update cadence more flexible than it is today, so we will add that capability at some point in the future though it is not in our immediate roadmap.

And there isn't a way to configure email updates for topics today but that's a great suggestion! We should definitely allow you to get digests on things likes topics or teams as well as an overall digest. I'll work with the team to prioritise this in the backlog as well.

Thanks,

Mark

comments: author: James Bell
body: Thanks for coming back to me Mark.  

Would definitely help us adopt the tool and ultimately migrate our OKR status update process to be more async
Atlas won't link with Jira Work Management Epic
Asked by nathan_hanchey:

I've got a Jira Work Management project and also spun up an Atlas environment to test. I created an Epic within the JWM project and tried to link it to a Goal in Atlas and also sync the status to a project in Atlas. Either way, when I try to link the Epic (or any Epic) to anything in Atlas, I get the error below:

![atlaserror.png](/t5/image/serverpage/image-id/275756i3AF742A9BBA763A5/image-size/large?v=v2&px=999 "atlaserror.png")

If it's a permission issue, I'm not sure where it could be stemming from as I am an admin for both products and the site they are in. I've also attempted this after refreshing, waiting days, etc. Any insight would be greatly appreciated!


Answers:
author: Mark
body: Hello,

Thanks for reaching out and sorry that you're experiencing this problem. Atlas should work with JWM epics, and if you're an admin it's not immediately clear why you should be getting a permissioning error.

I can have the developers check the logs to see if that helps us to diagnose the problem. To that end - what's your Atlassian account ID? It will be the string of numbers and letters at the end of your profile's URL when in Atlas or JWM. Please do send it to us via the "Give feedback" button in the Atlas top navigation, to help keep your AAID private.

Thanks,

Mark
How to report on all projects (or epics) associated to a Goal
Asked by Monty Bhatia:

Hi there, hope you are doing great.

Is there a way to run a report that tells me for any given goal all the projects/epics associated to it in JIRA?

Ideally via jql so I can run dashboards accordingly, however even within Atlas itself wondering if there is a way to show this.

Apologies if this is already discussed but I couldnt find info from searching; possibly not asking the right question.

Thanks!


Answers:
author: Kristy Donaldson
body: Hi [@Monty Bhatia](/t5/user/viewprofilepage/user-id/1207337)   

<br />

We don't yet have a solution that will help see this in Jira. We are, however, exploring different surfaces in which your problem might be solved more easily. I will make sure I capture your request around JQL, as this sounds really useful.   

Currently from Atlas, you're able to see all the projects directly related to a goal under the 'About' tab. Soon, we will give you visibility of the objects that are linked to a goal i.e. Atlas project, Atlas sub-goals with contributing projects, and Jira issues.   

We can loop back here once it's been shipped and hopefully, this will help your use case.

comments: author: Carlos Garcia Navarro
body: Thanks for the response. Just a small comment: I think the projects are listed under the 'projects' tab, not the 'about' tab. It would be great if it could be customizable to be able to see the list of projects on the right panel, but it's not a big deal. It works! :-)
How to prompt project owner to update weekly
Asked by matan.grady:

In one of the webinars, someone said that project managers are prompted to share a weekly update.

Given our constant overload, I expect project and goal owners to get a notification prompting them to add their updates - preferably before the weekly digest is sent.

The flow today is that I'm getting the digest, and it then remind me to add the update


Answers:
author: Sing Chen
body: Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786)

Reminders are sent to users listed as Atlas project owners every Friday morning (local time):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274695iFFF2A51AFF7FDCC2/image-size/large?v=v2&px=999 "image.png")

Here is the help article that I took the table from. It has more details about locale/timezone of users in relation to reminders and the weekly digest:  
[How do project and goal reminders work? \| Atlas Help Center (intercom.help)](https://intercom.help/atlas-by-atlassian/en/articles/5203867-how-do-project-and-goal-reminders-work)

Hope that helps!

Thanks,

Sing

comments: author: matan.grady
body: From what I can tell and experience, I get reminders only for projects that has active followers.

When a project doesnt have any, I don't get reminder.

And for me that's bad since I'm trying to get other people onboard with the tool so I need to make sure everything is in tact before they will actually use it and follow it


author: Sing Chen
body: Assuming you are not working alone (i.e. have team members/colleagues), you can add them as followers. You just can't remove them as followers; they need to remove themselves.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274808i3C8C67B7B7A8F85B/image-size/large?v=v2&px=999 "image.png")


author: Greg Billington
body: It would be great to also be able to designate if contributors also should add an update (we have updates from 3 people in the team) so would like prompts to be sent to them all friday morning
Is there a way to copy a link to an Atlas goal from one issue to another?
Asked by Omer Meshar:

We have JPD and Atlas integration, where a JPD idea has a link to an Atlas goal.

1) I would like to see the ideas linked to an Atlas goal on the goal - is that possible?

2) Once we create a delivery ticket to the idea (e.g. an epic) we would like to copy the linked Atlas goal from the idea to the epic - is that possible? I wasn't able to find a way to do that in automation, as I couldn't find to which field should I copy the goal to.


Answers:
author: Mark
body: Hi Omer,

Apologies for the late response. We presently only support displaying the linked Jira Software Epics on an Atlas Goal, though intend to add the ability to view linked ideas soon. We also don't yet hook into automation, so I'm afraid you'd have to do that manually. It makes total sense though, and we've talked about ways to allow related issues to inherit goal links, so hopefully we can add that soon.

Thanks,

Mark

comments: author: Omer Meshar
body: Thanks [@Mark](/t5/user/viewprofilepage/user-id/1193257) for your candid answer.

Looking forward to see this develop. As of now, not having the ability to see which ideas contribute to the goal and not being able to copy from the idea to the delivery issue (epic) really reduces the usability of this JPD/Atlas integration on our end.
Estrarre ticket senza epica associata
Asked by Andrea Caldarini:

ciao, sto cercando di fare una estrazione dalla sezione ticket con tutti i ticket di un certo tipo che non sono associati ad una epica:

project = "XXX"

AND type = Evolutiva

AND status IN (Chiarimento, "COLLAUDO CLIENTE", "COLLAUDO NEGATIVO", "da rilasciare collaudo", "Da rilasciare parallelo", "DA TESTARE", "in progress", "To Do", SUSPENDED)

AND issueParent=0

ORDER BY created DESC

Dove 'issueParent=0' ? una condizione che mi serve per segnalare che voglio solo i ticket non associati ad una epica. Questa linea di codice da errore perch? non mi trova il campo issueParent, avete consigli?

ho provato anche con

AND issueParent IS EMPTY

AND parentEpic IS EMPTY

AND EpicName IS EMPTY

AND EpicLink IS EMPTY


Answers:
author: Jens Schumacher - Released_so
body: Stai effettuando una query su progetti gestiti dal team o dall'azienda? Se ? un progetto gestito dal team, il campo che desideri controllare si chiama "parent".

Consulta il seguente articolo per maggiori dettagli: <https://community.atlassian.com/t5/Jira-articles/Introducing-the-new-Parent-field-in-company-managed-projects/ba-p/2377758>  

<br />
Automation for Summing up Story Points of Linked Issues
Asked by Jared Hess:

Hello!

I am fairly new to using the Automation function with Jira. I am wanting to take "Ideas" from my Discovery Board and sum up all the total Story Points of the Linked Issues from the various teams involved in each "Idea".

I am struggling to get this to work as I want this to update the Story Points of my Idea when the Task is linked back to my Idea with story points already assigned.

Any help would be greatly appreciated!

Thank you!


Answers:
author: Tanguy Crusson
body: Hi, you should be able to sum up story points by configuring the delivery progress based on that:

![Screenshot 2024-07-04 at 16.55.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/333531iF78152C600B60B40/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 16.55.25.png")

![Screenshot 2024-07-04 at 16.56.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/333532iB9C6CA8922A0BAFF/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 16.56.16.png")


Tags: cloud

jira

jira-cloud
Transition is shown twice in status field
Asked by Rebecca Graf:

Hey community,

I am facing a weird behavior in my status field dropdown. The next status in the workflow is always shown twice in the selection:

![Bildschirmfoto 2024-07-03 um 14.18.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/333268iA7E4002A1CC945C7/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-07-03 um 14.18.40.png")

My initial assumption was, that the configuration of transitions is incorrect and I have to remove one "direction". But when I do so the transition is no longer available at all.

Any idea on how I have to adjust the workflow to remove the duplicate? Happens in any status.

![Bildschirmfoto 2024-07-03 um 14.26.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/333269i70E96FBDACB83076/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-07-03 um 14.26.00.png")


Answers:
author: Jovin
body: Hey [@Rebecca Graf](/t5/user/viewprofilepage/user-id/3020706) ,

Workflows can be esoteric at times with all the properties, conditions etc!

So this is because you're issue is currently in the 05 status (based on all other transitions I can see), so it has 2 available transitions to 06:

* First - the "Any" transition
* Second - the direct transition from 05 to 06

To resolve this you have 2 simple options, and 1 more complex options:

1. Simple Options
   1. Remove the Any transition from all statuses and you will now have a linear, strict status flow that allows only unidirectional flow (unless you add a transition going backwards between each status)
   2. Remove the direct status transitions from each status (meaning you're left only with the Any transition on all)
2. Complex Option
   1. Use Conditions to prohibit the Any transitions from being visible (based on current state, or user groups etc.)

Let me know if this helped!

comments: author: Rebecca Graf
body: Hey [@Jovin](/t5/user/viewprofilepage/user-id/5104734) ,

thank you so much, thanks to your help it was surprisingly easy to solve.

I decided to go for the second simple option. The transitions were anyways only implemented because we were facing issues with the sorting of states in the beginning (which was solved in the meantime).


author: Jovin
body: Love it! When I first started administering Jira some of my workflows looked like a bowl of spaghetti; diving through all the myriad options has allowed me to refine them and make them actually readable ?

If you wouldn't mind accepting the answer that would help loads!


Tags: status

transition

workflow
Where is the Goals field in Jira Product Discovery
Asked by Clare Westwood:

Hi there. I am an admin for a JPD project and i do not be able to see the 'Goals' field available? I can see some users do have it, as they mention it in the community channel.


Answers:
author: Tanguy Crusson
body: Hi [@Clare Westwood](/t5/user/viewprofilepage/user-id/5535257) , the Goals field is a bit special. Here's how to configure and use it:

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Goals-and-projects-integration-ex-Atlas-ready-for-early-testers/ba-p/2195274>


author: Jovin
body: Hey [@Clare Westwood](/t5/user/viewprofilepage/user-id/5535257)

Welcome to JPD! It's an awesome and incredibly flexible tool.

All of the fields in JPD are completely customisable and additionally, live in a single project only unless you configure it as a Global Field.

You can find how to manage these by going to Project Settings \> Custom Fields and then Global Fields appears as a button at the top there.


Tags: cloud

jira

jira-cloud