youngmon/atlassian-qna huggingface dataset:
Mapping Releases between AHA and JIRA Issues
Asked by Candice Kalil:

We have an integration setup between AHA and JIRA. We have the releases in AHA mapped to releases in JIRA, and the integration to setup the fields to cross update between the two when we update either platform.   

Expected Behavior:

- When we update the "Release" field on an epic OR feature (story in JIRA) in AHA, it should update the respective field on these items in JIRA. This does work right now!

- When we update the "Release" field on an epic OR story (feature in AHA) in JIRA , it should update the respective field on these items in JIRA. This **does** **not** work right now!

The error we are seeing is that it's a naming convention issue, however everything on both sides is accurently named to match both platforms. Any insight on this would be amazing and thanks in advance!


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Candice Kalil](/t5/user/viewprofilepage/user-id/5169701) ? The $64K question this is going to be how were your Aha! and Jira systems integrated?

Was the Aha! solution for integrating them used? Did your team build something in-house? Was an Atlassian Marketplace app used?

My educated guess is the Aha! integration was used, and therefore your question is best directed to Aha!.

Hope this helps,

-dave

comments: author: Dave Rosenlund _Trundl_
body: P.S. Of course, if someone here has already been through this before you, you might get lucky and hear from them here. ?


author: Candice Kalil
body: Hi Dave! Thanks for your quick response and we ended up discovering that we did *map the fields appropriately in AHA to sync both ways* BUT we did *not sync the Release Name*to do so.

We did start the integration in AHA and unfortunately there are usually decent delays hearing back from their support so I thought to try here as well!


author: Dave Rosenlund _Trundl_
body: Glad to hear you got it sorted out, [@Candice Kalil](/t5/user/viewprofilepage/user-id/5169701) ?

But I am sorry to hear you have troubles getting timely answers from Aha ?


author: Candice Kalil
body: Thank you! And it's not a problem at all, always worth checking both side of the integration and the AHA team has helped us troubleshoot a number of customization items!


Tags: cloud

jira-cloud
Automation: Transition Task based of SubTask Resolution
Asked by sbeaulieu:

Hello I was wondering if there is a way to transition task into the a specific status when all the Subtask (blocking task) or Done/Resolved.   

Let say I have the Jira type 'Asset' and it is blocked by 'Tasks' that are linked to the 'Asset'.   

Once all linked 'Task' are Done the Asset would transition to 'Ready for Check' Status.   

Is that something that is doable?


Answers:
author: Trudy Claspill
body: Hello [@sbeaulieu](/t5/user/viewprofilepage/user-id/5574574)

Welcome to the Atlassian community.

You have mentioned two different things in your post.

* Transitioning an issue based on the status of "linked" issues
* Transitioning an issue based on the status of Subtasks.

Subtasks means something specific in Jira. It is a special type of issue that can be a child of another issue. That is separate from using the generic issue linking functionality to link two issues together. The two types of relationships are shown in different groups in an issue.

![Screenshot 2024-08-22 at 1.13.23?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343338iDFEF461419169758/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 1.13.23?PM.png")

The automation for what you want to do is different depending on whether you really mean subtasks or your really mean linked issues.

Which is it?

comments: author: sbeaulieu
body: Thanks for the information. That would be Linked Issues that would block the Main one, The 'Asset' one.

![2024-08-22 17_18_11-\[REAL-13855\] Props_STEEVE_TEST_02 - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/343348i8D9D7707CCA4BFB2/image-size/large?v=v2&px=999 "2024-08-22 17_18_11-[REAL-13855] Props_STEEVE_TEST_02 - Jira.png")


author: Trudy Claspill
body: Are the Asset issues and all the issues it may be blocked by in the same project?

Do all the issues that could be blocking the Asset issue leverage the same (or identical) workflows?

Is the Status to be considered named "Done" or "Done/Resolved", or are there two statuses with one named Done and the other Resolved, or are you referring to the Status and the value of the Resolution field?

What would you expect to happen, if anything, if the blocking issue was transitioned out of its "done" status after the blocked issue had been transitioned to its "ready to check" status?


Tags: cloud

jira-cloud
Automated email as issue comment
Asked by Sean Kersey:

I have a Jira automation created such that when an issue is created, it sends an automated email to the submitter acknowledging receipt of said issue. What I would like to do is also append a copy or the text of that automated email as a comment in the created issue. I can't seem to find a way to do that or any method to describe a way to do that. Any ideas on how to make that happen? It feels easy enough, but my Jira automation knowledge and Googling haven't produced any results.


Answers:
author: Trudy Claspill
body: Hello [@Sean Kersey](/t5/user/viewprofilepage/user-id/5574557)

Welcome to the Atlassian community.

Are you using an Automation Rule to send the email? Or are you leveraging the built-in Notifications functionality of Jira?

If you are using an Automation Rule, then you can use the Comment On Issue action to add a comment to the issue.

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Comment-on-issue>

comments: author: Sean Kersey
body: I'm using an Automation rule to send the email.

I'm also using that Comment On Issue to add a comment to the issue to say something to the effect of "An automated acknowledgement has been sent to the submitter" but I'm also trying to get the actual automated email that was sent in there as a comment or attachment as well. That's the part I can't seem to make happen. It's an audit thing. It's not enough to say we did it, we have to prove that we did it.


author: Trudy Claspill
body: Is this for issues in a Software project or a Service Management project?

If it is for a Software project and you have the default email email handler configured then it might work to modify the TO for the Send Email action to send the mail to your default email server email address at the same time. You'll need to make sure the subject of the email includes the issue key.

![Screenshot 2024-08-22 at 1.07.48?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343337i9CB5C62E276BB82F/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 1.07.48?PM.png")


author: Bill Sheboy
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Have you tested that approach with the default email handler with a *non-Free license level*?

I tried it with a Free license and either the rule did not send to the site's Jira email address or the default incoming handler ignored it as an automation source and so did not add the comment.

Thanks, and kind regards,  
Bill


author: Trudy Claspill
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I have not tested it at all, which is why I said "it ++might++ work to..." ;-)

In my Free instance the Email handler has the setting

senderEmail: no-reply@*mysite*.atlassian.net

I wondered if any emails coming from that sender would be ignored, and if that is the sender email for emails that come from Automation Rules. But I did not have time to explore it more.


Tags: cloud

jira-cloud
Jira ticket updates but issue does not update in intercom
Asked by ljs:

When our team updates a ticket in Jira the ticket is not being updated in Intercom to let the customer know things are updated.


Answers:
author: Tobias Binna
body: Hey [@ljs](/t5/user/viewprofilepage/user-id/5574561)

Could you share a few more details on your setup? Are you using the [Intercom for Jira app](https://marketplace.atlassian.com/apps/1217371/intercom-for-jira?hosting=cloud&tab=overview)?

I am Tobias from ToolsPlus, creator of the Intercom for Jira. If you would like to discuss this privately, you can also reach out through one of our support channels: <https://toolsplus.io/support/>

Best regards,  
Tobias


Tags: cloud

jira-cloud
Jira Automation Smart values - case insensitive
Asked by Andy Rehberger:

I am attempting to match values based on the {{issue.key}} smart value with a regex. I would also like to ignore the case of the {{issue.key}}. I found [this article](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Regex-format-for-case-insensitivity-in-Automation-for-Jira/qaq-p/1446866) which discusses the same issue, but have not had luck trying multiple different combinations - below is my current regex:

(?i)(.\*{{issue.key}}.\*)

example issue key: SEC-123

Example value attempting to match: **data/sec-123-test**


Answers:
author: Andy Rehberger
body: (?i)(.\*{{issue.key}}.\*) is the appropriate answer here. The response body was not in the correct format.


author: Bill Sheboy
body: Hi [@Andy Rehberger](/t5/user/viewprofilepage/user-id/5574535) -- Welcome to the Atlassian Community!

Where are you trying to use that regular expression: in a match (or replaceAll) function, in a condition, or somewhere else?

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Kind regards,  
Bill

comments: author: Andy Rehberger
body: I am trying to use the regular expression in a match function using a variable:

![Screenshot 2024-08-22 at 3.16.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343332i7A14CF73C2A3269C/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 3.16.02?PM.png")

Create the variable above and then try to match it to a web response body in the audit log (nothing is returned in the audit log). It works perfectly when the webResponse.body.name has the same capitalization as the issue.key (but that will not always be the case).

![Screenshot 2024-08-22 at 3.14.16?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343333iA09E675926139FBC/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 3.14.16?PM.png")


Tags: cloud

jira-cloud
Prioritize on Jira Kanban Board
Asked by Zoey Zaran:

How do I prioritize my tickets on the jira kanban board, I cannot move tickets up and down


Answers:
author: Bill Sheboy
body: Hi [@Zoey Zaran](/t5/user/viewprofilepage/user-id/5574526) -- Welcome to the Atlassian Community!

What type of project are you using, such as Company-managed, Team-Managed, etc.?

And, have you changed the board's filter sort order? If you changed the ORDER BY for the filter, please note the the drag-and-drop feature for moving issue order only works when using ORDER BY Rank ASC, such as with:

project = myProject ORDER BY Rank ASC

Kind regards,  
Bill

comments: author: Zoey Zaran
body: Under projects-Planning-\>Kanban Board, and i don't have those options to do that..... only quick filters that do not give me any good option, no rank or sort.


author: Bill Sheboy
body: Please post an image of your board as that may provide more context. As needed, obscure the text of the items on your board. Thanks!


author: Zoey Zaran
body: is there an email so it's not public?


author: Bill Sheboy
body: Not really. The key things I'm looking for is what the board looks like to confirm the type, such as if it is a Jira Software or Jira Work Management project and the board specifics.

You could see some of this information by navigating to:

Projects \> View All Projects \> and then indicate what it shows under the **Type** column.


Tags: cloud

jira-cloud
Original Story points not showing up on Plan view
Asked by Bibin George:

We are using Jira Data Center 9.15

Original Story points field is a locked field, and has been added to the screens. We are able to edit and view it in issues screen.

On Advanced Roadmap/Plan view, we are unable to find or add the field under custom fields.

Has this field been removed from Plan view?


Answers:
author: Tuncay Senturk
body: Hi [@Bibin George](/t5/user/viewprofilepage/user-id/2839081)

That's weird, but I'd first ensure that the Story Points field is configured correctly in the field configuration scheme associated with the projects you're including in your Plan.

If everything is as it needs to be, I'd then check the field mapping in your Plan settings to ensure that Story Points field is correctly mapped and included in the view.

I hope it helps!

comments: author: Bibin George
body: Hi [@Tuncay Senturk](/t5/user/viewprofilepage/user-id/853260) ,

Thank you for your response.

Just to make sure, I am referring to the field ORIGINAL STORY POINTS.

We are able to see the field STORY POINTS in the issue screen and add it to the Plan view. But not the OSP field. It is only visible on the issue screen. I checked the configuration scheme (we use a common scheme for all projects), and mapping in the Plan settings.


author: Tuncay Senturk
body: Could you please check custom field (OSP) context. If the field is restricted to specific issue types or projects, it may not appear in the Advanced Roadmaps Plan, I suppose.


author: Bibin George
body: OSP is a locked field. When I view the details, the context says Issue type(s): Global (all issues)

There are four other fields that are specific to Advanced Roadmaps - Parent Link, Target start date, target end date, and Team. All these fields are locked and the context is the same. But the two fields I am unable to see in the Plan view are Parent Link and OSP. I can add the other three fields to the Plan view.


author: Tuncay Senturk
body: That's strange, the devil is in the details. I can't reproduce it though. Sorry I couldn't be of more help.


author: Bibin George
body: I appreciate your help. I have couple more questions since it works in your setup.

* Are you able to edit the contexts for OSP? Or is the field locked?
* In the Plan view, how do you add OSP? Does it show up in Fields list? Or do you have to add it to custom fields list in settings?
* Are you able to add parent link to the plan view?


Tags: advanced-roadmaps

data-center

jira-data-center
Workflow status move to previously enter status
Asked by Sushil Ranjan:

Hi,

I'm looking for a solution that allows an issue to be moved back to its previous status.  
Below is the wf design:  
"To Do" --\> "In Progress" --\> "Backlog--\> "Done" \& "Need Help" (global transition),  
I'd like the issue to return only to the status it came from.  
If an issue moves from "In Progress" to "Need Help," it should only be able to move back to "In Progress." Similarly, if it moves from "Backlog" to "Need Help," it should only transition back to "Backlog", no other status should be available.  

Thanks in advance!


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Sushil Ranjan](/t5/user/viewprofilepage/user-id/3715206)

You can create transitions from "Need Help" back into each status and add conditions. There is a "previous status" condition that you can limit to the status that you want to transition back to. That way, it should only show the one allowed transition out of Need Help at all times.


Tags: cloud

jira-cloud
Why some fields are not compatible with 'is' and 'is not' operator and how to identify them
Asked by Lalit Salunkhe:

Hi,

I have a 'linkedissue' field in which some filed contain values and some are blank. I want to filter out the blank values. when I try to write JQL it does not support 'is' and 'is not' operators. Can you please help how I can achieve this?

Advice at earliest.

Thanks.


Answers:
author: Mark Segall
body: Hi [@Lalit Salunkhe](/t5/user/viewprofilepage/user-id/5068122) and welcome to the community!

the linked issues field is a little complex so it doesn't quite work that way, but if you want to see issues with/without links, you can do this:

```
issueLinkType IS EMPTY
```

```
issueLInkType IS NOT EMPTY
```


Tags: cloud

jira-work-management-cloud
Looking to Use Bitbucket and Branching from Jira Work Management Tickets
Asked by Joe Tobey:

We are testing out JIRA Work Management with our Operations team, and they were hoping to have the same function as Jira Software with being able to create Branches directly from the Tickets in the JWM. We could successfully link Bitbucket to JWM project, but a Development Option doesn't appear in the left hand rail,or a Branch option in the Right Hand Rail. Is what I am looking to do even an option in JWM?

UPDATE: When we look at the OLD VIEW in JWM, we can see the Development "widget", and we see it also in the config for the Project, but it doesn't show up in the NEW VIEW in JWM.


Answers:
author: Patrick Metzdorf
body: They seem to promote JWM specifically for business teams. Even the project templates you can choose from, when creating a new JWM project, seems to not include any software types (scrum, kanban etc).

So maybe they're either still figuring that part out, or they don't actually want JWM to be polluted by developer concerns.

comments: author: Joe Tobey
body: Leaving the "development" option in the config is very confusing if they intend on removing/deleting that option.


Tags: bitbucket

cloud
Is there a way to disable direct logins and force SSO logins?
Asked by Karen Kelly:

We have SSO enabled to log in to our cloud instance but seems like people are still able to log in directly with a username and password as well, how can I turn the direct log in off?


Answers:
author: Hamza Chundrigar
body: Hi [@Karen Kelly](/t5/user/viewprofilepage/user-id/1396766)

You'll need to configure and save SAML and then enforce SAML single sign-on in an authentication policy.

To configure SAML single sign-on from Authentication policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select **Security \> Authentication policies**.
3. Select **Edit** for the policy you want to configure.
4. When you select **Use SAML single sign-on**, Atlassian redirects you from the authentication policy to the SAML SSO configuration page.
5. Once you're done configuring SAML SSO, you need to enforce SSO in the policy.

To enforce single sign-on:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select **Security \> Authentication policies**.
3. Select **Edit** for the policy you want to enforce.
4. Select Enforce single sign-on.

**Note:** Before you begin, there are things you need to properly setup before you setup SAML SSO. I strongly recommend you thoroughly read this [**Atlassian Knowledge Article**](https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/) to ensure you'll well setup.

Best regards,

Hamza

comments: author: Karen Kelly
body: Hello,

Is there any way that we would be able to set up a remote session to sort this out? We have SSO set up already, but somehow people are able to bypass this. We are also not having luck to configure with Microsoft Azure.


author: Jon Hinton
body: So, for others coming to this answer this functionality is only available if you purchase the additional Atlassian Access service from Atlassian - which is only mentioned in the link provided by Hazma's answer.


Tags: cloud

jira-work-management-cloud
How can i change product URL in the Jira Account
Asked by Admin Cyberconverse:

Dear Team,

I am trying to change the product URL in my Jira account. I could not able to change the product URL. The update URL option is hidden or not working. I am trying to below-mentioned steps. But this method is not possible. Please help me , how can I change product url in the jira account.

update a product URL:

1. Go to [admin.atlassian.com](http://admin.atlassian.com/). Select your organization if you have more than one.

2. Select **Products** \> **Product URLs**.  
   You will only see this option if you are an organization admin.

3. From the site where you want to change the URL, select **Update URL**.

4. From the **Update URL** dialog, enter the beginning of the new site URL.  
   Enter at least 3 characters. You can use lowercase letters, numbers, and hyphens if they're in the middle of the name.

5. Select **Continue**.

6. From the **Updating product URLs** dialog, you'll see a list of products that are updated with the new URL. Select **Update** to confirm you want to change the URLs.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Admin Cyberconverse](/t5/user/viewprofilepage/user-id/4589700)

The above steps are correct. If you are a site/org admin that URL should work. Try the following:

* Go to the go wheel \> User Management
* Products \> Products URL
* Click update URL

Let me know if that works.

comments: author: Admin Cyberconverse
body: I am trying this method, but it's not working. I am using the free version of Jira.


author: Alex Koxaras _Relational_
body: Oh, sorry I missed this tiny piece of information. According to the documentation
> Updating URLs is available for sites that have at least one Jira or Confluence product with a Standard, Premium, or Enterprise plan. You're unable to update the URL if the site has only Jira Free and Confluence Free.

<https://support.atlassian.com/organization-administration/docs/update-a-product-url/>

What you can do is either start a new instance, or perhaps upgrade as an evaluation to Standard, change the URL and downgrade to free again.


author: Admin Cyberconverse
body: Thank you so much your valuable support.


author: Alex Koxaras _Relational_
body: No worries! Kindly mark my answer as accepted in order to help others! Thanx!


Tags: cloud

jira-work-management-cloud
Set a issue security scheme to task type
Asked by Pauline Hild:

Hi everyone,

I am in the process of setting up an Issue security scheme that will allow only certain people to see the tasks of a certain task type.

For example, I have the task type "Finance" that I don't want everyone to see. Unfortunately, I have only found the function to apply the issue security scheme to individual projects, but I would like to set it for all finance tasks.

How can I set this?

Kind regards,  
Pauline


Answers:
author: John Funk
body: Hey Pauline,

Issue Security levels are tied to individual issues, not issue types. You can create an automation rule to apply a particular issue security level by Issue type if you like - but that's how you will have to do it.

comments: author: Nic Brough -Adaptavist-
body: The security scheme is a project setting, not issue-type.


author: Pauline Hild
body: Hey John,

thanks for your answer. What kind of "action" do I need to include in the automation rule to apply an Issue security level to a Task type?


author: Nic Brough -Adaptavist-
body: A simple "edit" action will offer you the option to edit the "security level" field.


author: John Funk
body: As Nic said - just do a new action for Edit Issue. Then choose the Security Level field. Then you will actually be able to select the existing Security Level that you want automation to apply.


author: Pauline Hild
body: Alright, thanks to both of you for your help!


Tags: cloud

jira-work-management-cloud