Can't change Confluence site logo
Asked by Stumper Dumpel:

Hi Dear Community,

after update Confluence to version 7.19.16 site logo has changed to default and when loading a new logo does not change.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/299653i4CD6F1C8335D9223/image-size/large?v=v2&px=999 "1.png")  
I can save the uploaded image, but in general, it is not shown. After the first changes, I restored the default version and then tried again, but I could not do it.

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/299654i5D97D5E15297DC62/image-size/large?v=v2&px=999 "2.png")

Please can you help me understand what the problem is?


Answers:
author: Steve Shaw
body: [@Stumper Dumpel](/t5/user/viewprofilepage/user-id/5221754) If this is occurring in a test enviro, I'd suggest giving safe mode a try and then try the logo change <https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html> to rule out any interference from an out of date third party plugin.

comments: author: Stumper Dumpel
body: Hi [@Steve Shaw](/t5/user/viewprofilepage/user-id/675845) ,  
I tried safe mode and also disabling apps manually, but that didn't help. Error with changing site logo remains.


author: Nikola Perisic
body: Hello [@Stumper Dumpel](/t5/user/viewprofilepage/user-id/5221754) ,

Make sure that logo is not bigger than 48px. Also have you checked the dev console of the browser that you are using for some errors?

BR,

Nikola

comments: author: Stumper Dumpel
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) Hi!

Logo size 20x46.  
There are errors in the browser console, but how can you figure out which errors may relate to the logo?

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/299660i89D6BF0508F4E7B0/image-size/large?v=v2&px=999 "3.png")

Also, if you reset the favicon, the new icon will not load.


author: Nikola Perisic
body: Hi [@Stumper Dumpel](/t5/user/viewprofilepage/user-id/5221754) ,

Make sure that logo is both and in width to max of 48px. Another question, are you hosting this server locally?


author: Stumper Dumpel
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ,

I made random logo 48x46, nothing has changed.  
Test logo -\>![logo.png](https://community.atlassian.com/t5/image/serverpage/image-id/299671i095B47C8839591B0/image-size/large?v=v2&px=999 "logo.png")

![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/299670i104026AFAB3E0BF5/image-size/large?v=v2&px=999 "4.png")

Yes, local server.

upd. "The height of the logo image will be constrained to a maximum of 48 px." - It says that the height should be 48px, but it still doesn't work.


author: James Ponting
body: Hi [@Stumper Dumpel](/t5/user/viewprofilepage/user-id/5221754)

My team took a quick look at this one and couldn't reproduce it with a stock Confluence installation.

Can you please reach out to our Support team via <https://support.atlassian.com> so they can help you investigate the issue?

Thanks,   
James Ponting   
Engineering Manager - Confluence Data Center


author: Lebedyan
body: Hello [@James Ponting](/t5/user/viewprofilepage/user-id/1187310) [@Stumper Dumpel](/t5/user/viewprofilepage/user-id/5221754)   

I am facing exactly the same problem, please could you tell me if there is a solution?  


Tags: confluence-server

server