youngmon/atlassian-qna huggingface dataset:
Limit to Emails Sent?
Asked by Erika Smith:

Is there a limit to the number of emails that can be sent out via a JSM automation? I have an automation set up to send an email to a group that has over 400 members in it and it will only send to 50 users and the rest don't receive it.


Answers:
author: Marc - Devoteam
body: Hi [@Erika Smith](/t5/user/viewprofilepage/user-id/5148111)

There is, or there isn't.

This is listed as a bug in automation.

See the KB article on this topic; [automation-rules-referencing-large-project-roles-fail-to-complete](https://confluence.atlassian.com/automationkb/automation-rules-referencing-large-project-roles-fail-to-complete-1115134901.html)

You can follow the Bug issue to, this is the issue: [AUTO-1066](https://jira.atlassian.com/browse/AUTO-1066)

comments: author: Erika Smith
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) thank you so much for the quick reply and the link to info about the issue!


Tags: cloud

jira-service-management

jira-service-management-cloud
I am not receiving any JIRA email notifications for any changes made to a ticket
Asked by Lakshmi Kumari:

Team,

I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification. I am attaching a screenshot for your reference.

Please confirm what might be wrong/what needs to be done. Please let me know if you need any more snapshots for clarity.

![Screenshot 2024-02-09 at 9.32.32?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305490i5B32FA4D37CF56EF/image-size/large?v=v2&px=999 "Screenshot 2024-02-09 at 9.32.32?PM.png")


Answers:
author: Igor Medeiros - Modus Create
body: Hi [@Lakshmi Kumari](/t5/user/viewprofilepage/user-id/5203874)

This is Igor from Modus Create and I believe that our app Notification Assistant for Jira can solve this problem for you.

Our documentation is available at <https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/overview>.

Feel free to get in touch with our team!

comments: author: Lakshmi Kumari
body: Hi Igor - The issue has been resolved already. Thanks for checking in though :-)

Regards,

Lakshmi


author: Marc - Devoteam
body: Hi [@Lakshmi Kumari](/t5/user/viewprofilepage/user-id/5203874)

What is within the notification scheme on the project, does this have notifications set on actions and are theses represented in the workflow(s) as well?

comments: author: Lakshmi Kumari
body: Hi Marc,

I am using default notification scheme that is currently used by multiple projects, attached is the snapshot of notification scheme.

![Screenshot 2024-02-09 at 10.08.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305494iCB297C441B9144B5/image-size/large?v=v2&px=999 "Screenshot 2024-02-09 at 10.08.42?PM.png")

![Screenshot 2024-02-09 at 10.04.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305493i40579D73A5BD66A7/image-size/large?v=v2&px=999 "Screenshot 2024-02-09 at 10.04.59?PM.png")


author: Marc - Devoteam
body: That's means that you need to be the reporter, assignee or a watcher on the issue.

The settings you presented initially, are you personal profile settings, this doesn't mean you get emails on any issue in the system.


author: Lakshmi Kumari
body: I am the admin and I created few tickets for testing purpose, atleast as a reporter I should be receiving notification emails, right ? Default notification scheme has reporter as default to receive notification but I am still not receiving it.

This could also be a reason as quit and joined again, my email was re-activated and the emails might be bouncing back hence there is no way we can check this even as admin.

I request Atlassian Support team to check if that is the issue.

Please help.

Regards,

Lakshmi


Tags: cloud

jira-service-management

jira-service-management-cloud
Email approval rule
Asked by Elvis Juan Espinoza Lope:

I want to create a rule that allows me to approve requirements by email. That when you click on a possible hyperlink you approve it

or how I defined the list of approvers or if there is any article on the use of those or options.


Answers:
author: John Funk
body: Hi Elvis,

The article is a little outdated, but see if it helps you.

<https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Approvals-by-Email-with-a-work-around/ba-p/1696674#M699>


author: Igor Medeiros - Modus Create
body: Hi [@Elvis Juan Espinoza Lope](/t5/user/viewprofilepage/user-id/5411783)

If you are looking for alternatives, our app **[Notification Assistant for Jira](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)** has the functionality to set email approvals.

We have a guide on [**Working with Approvals in Jira Service Management**](https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/pages/2997714945/Working+with+Approvals+in+Jira+Service+Management).

Once you set the approvers by following the [documentation](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/), our app makes sure that the approvers receive the notifications and are able to act directly via the email.

Cheers,  
Igor Medeiros


author: Marc - Devoteam
body: Hi [@Elvis Juan Espinoza Lope](/t5/user/viewprofilepage/user-id/5411783)

Approvals can be used on statuses within a workflow used in a JSM project.

See how approvals work, in the following documentation:

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/>

There is a default customer notification on a JSM project that sends the email for approval if this is required.

In automation you can only create rules that can perform an automatic approval, but no the option to have an email with approval options

comments: author: Elvis Juan Espinoza Lope
body: I understand, how can I define my approvers, since when I use the "client notifications" option in for: I get approvers, reporter and clients and I don't know where to configure that.


author: Marc - Devoteam
body: Hi read the documentation on the working of setting approvers, this can be done as by adding the field to the request and specify the approvers by default.

Or the agents handling the issue can set the approvers or if you have the user field that you use for the approval on the request even a customer is able to set their own approver or approvers.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to use a object reference as a smart value?
Asked by Jira Test:

I am looking to compare against 2 values, one of them being a integer and the other being the amount of references from that object. Then it should subtract the amount of references from the integer and then it will update a second integer field with the new total.   

If any more information is required I would be more than happy to provide.


Answers:
author: Zoey Wang
body: Hi [@Jira Test](/t5/user/viewprofilepage/user-id/5421772) could you provide further information on this use case?

Such as where the integer value sitting at or getting from? Portal? Jira issues?

Where does the output value need to be reflected?

The references from the object are available and pre-loaded in an asset schema?

Thanks

comments: author: Jira Test
body: Both of these values are being taken from the same asset, But one is the asset amount and the other is the amount of users that asset is being distributed to, since I am using that asset as a license it would be helpful to have it reflect the current amount of licenses we have as well as all the licenses we have purchased. They will not be used in issues, this is purely from IT side,  

The output value needs to be updated whenever that asset is being linked to another user.  

The references will not be pre-loaded, they will be updated dynamically whenever we lease out a license so we need integer value to be updated dynamically as well the moment a license is leased to an user.


author: Zoey Wang
body: Hi [@Jira Test](/t5/user/viewprofilepage/user-id/5421772)

Thanks for the further info re this use case.

As you said, the output value needs to be updated whenever the asset is being linked to another user, which will happen in your License asset.

So where the output value would be sitting at? Still in an asset or a Jira issue field? That would make a difference from a solution point of view.


author: Jira Test
body: It would have to be in an asset, We will not be using Issue fields for this as this is just for managing assets for now and having it open a Jira issue every time we change the original value would become overwhelming with too many issues being opened.


Tags: asset-management

cloud

jira-service-management

jira-service-management-cloud
Internal Comments via Email
Asked by Brad Wood:

Is it possible for a comment that is generated from an email reply to be created as an Internal Comment on the associated ticket? Or will these always be created as a Customer facing comment?  

The use case is that Agents will sometimes reply to emails on a ticket, but they want those comments to be Internal facing only.


Answers:
author: Marc - Devoteam
body: Hi [@Brad Wood](/t5/user/viewprofilepage/user-id/5426367)

As mentioned by [@Kian Stack Mumo Systems](/t5/user/viewprofilepage/user-id/853673)

This will always be customer facing as internal comments can only be made by an agent.

An email sent about an issue needs the issue reference in the subject, this will be handled as an customer facing comment.

Via the API you are able to place a comment as internal, see [here](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)


author: Kian Stack Mumo Systems
body: [@Brad Wood](/t5/user/viewprofilepage/user-id/5426367),

It appears as though there is a [feature request](https://jira.atlassian.com/browse/JSDCLOUD-3499) for this, but it has not yet been implemented.

comments: author: Brad Wood
body: Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
I want to send an auto trigger email to customers that can run on every 1st and 4th friday of month
Asked by Lakshmi Kumari:

Hi Team,

I want to send an auto trigger email to customers that can run on every 1st and 4th friday of a month. However the automation rule is allowing me to choose only 1st Friday but i dont have the option to choose 4th Friday of every month. I have attached a snapshot for your reference. Please review and help me in selecting 4th friday of a month along with 1st Friday of a month.

![Screenshot 2024-02-09 at 8.39.05?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305480iBCCA21F923E0F642/image-size/large?v=v2&px=999 "Screenshot 2024-02-09 at 8.39.05?PM.png")


Answers:
author: Hariharan Iyer
body: Hi [@Lakshmi Kumari](/t5/user/viewprofilepage/user-id/5203874) ,

For the 4th friday of the month, you can set up a separate schedule rule using cron expression. Click on "Advanced" on the Scheduled dialog and use the following cron expression

```
0 0 6 22-28 * 5
```

The cron can be dissected as below:

\* 0 - seconds

\* 0 - minutes

\* 6 - hour

\* 22-28 - dates on which cron will run. This is because the 4th Friday of the month can only fall between 22nd and 28th.

\* \* - month (any)

5 - day of the week (Friday)

So this cron will run at 6 AM on any Friday of the month that falls between 22nd and 28th.

Hope that helps!

comments: author: Hariharan Iyer
body: Actually I think you can cover both use cases in a single cron with something like this

```
0 0 6 1-7,22-28 * 5
```

With *1-7* , and *22-28*, you can cover the first and 4th weeks, and the 5 at the end ensures it only runs on Fridays.


author: Lakshmi Kumari
body: Thank you Hariharan. Single cron worked for both the date conditions.. You are a saviour :-)

Cheers,

Lakshmi


author: Hariharan Iyer
body: I'm glad it worked. I just discovered there's a simpler way of doing this too. You can just use *5#4* for the 4th Friday of the month. So the cron can also be specified as

```
0 0 6 * * 5#1,5#4
```

Please check [this documentation](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter) for more details.


Tags: cloud

jira-service-management

jira-service-management-cloud
Editing ticket information
Asked by Glenn Simpson:

Basic question, but I'm not sure of the name of one of the screens so I can't search intelligently.

So let's say a user opens a ticket. After the ticket is submitted and open, like the next day, they can go back to the Help Center portal, and click Requests in the upper right. They can click "Created By Me", and then are taken to a list of the tickets they have open. They then click on the link for a given ticket, and are taken to a screen that shows the communication back/and/forth with the agent, along with some other information along the side.

Question 1: what is that last screen called, with the details of the ticket, from the Reporter's POV?

Question 2: Is there any way to add the Assigned: field to that screen?

Goal: to enable the Reporter to know who is assigned to the ticket, even if the Agent hasn't responded yet.


Answers:
author: Jack Brickey
body: Hi [@Glenn Simpson](/t5/user/viewprofilepage/user-id/5090448) ,

i'm not sure if there's an official name for that screen, but I just called the customer detail issue view. Unfortunately, can't add the assignee to this screen. However, if it's something that's really important to you, you could create your own assignee field and populate it using automation. Then you could display this custom field on the portal. Note, I definitely would not call the field **assignee** , but give it something unique. There is an open request for this - <https://jira.atlassian.com/browse/JSDCLOUD-328>

comments: author: Glenn Simpson
body: That's very helpful. Once I have the custom field and the automation working, any idea where I go to actually make the custom field show up for the users?


author: Jack Brickey
body: actually, I just was doing some testing on this as I had my doubts. Indeed you cannot add any fields to the customers detailed issue view. This request currently remains open - <https://jira.atlassian.com/browse/JSDCLOUD-4328>

Sorry for misleading you earlier.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSON import from external system
Asked by Chris:

I have a .json file that was exported from ZenDesk...the import process is quite rudimentary...and the documentation doesn't explain where these issues will go. Before I click the "Begin Import" button, what's going to happen next?


Answers:
author: Sharu - Empyra
body: Hi [@Chris Stival](/t5/user/viewprofilepage/user-id/4464518)

You must have the project key and issue key in the JSON import file right, so when you click on "Begin import" the ticket will be either updated/created under the project name which you have provided.

FYI - <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/>

Also, kindly make sure you do the import in the testing environment first and then to the production.

Hope this helps!

Thanks,

Sharu

Empyra Software Solutions


Tags: cloud

external

import

jira-service-management

jira-service-management-cloud
release notes
Asked by Ayse Arslan:

Hello,

we would like to automatically generate release notes for our bugs and features. We only need to mention fix/impact/testing sections as simple and short as possible. Is there a way to do this in Jira? kindly advise how to do this? I looked at prior responses, yet they all mention about a particular sprint. We would like to do this automatically every 2 weeks rather than a sprint.

thanks in advance


Answers:
author: Jehan Bhathena
body: Hi [@Ayse Arslan](/t5/user/viewprofilepage/user-id/5376879) ,

[https://marketplace.atlassian.com/apps/1223567/automated-release-notes-for-jira-free?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1223567/automated-release-notes-for-jira-free?hosting=cloud&tab=overview) is a great tool that you can try for automated release notes. Since this is the free edition you need to manually trigger the notes creation, but other than that the Release note's come out well formatted and can be exported to your confluence sites too.

You can always ask the team for a demo and see if the tool suits your needs or not, the 30 Day trial is free and if you feel it isn't what you're looking for you can remove it from your site within the 30 Day period too then.

comments: author: Anand Inamdar_Amoeboids
body: Thank you for the shout out [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409)  
[@Ayse Arslan](/t5/user/viewprofilepage/user-id/5376879) please feel free to reach out to our team \& [book a demo](https://amoeboids.com/arn/demo), if you'd like.  

<br />

Best,  
Anand


author: Ayse Arslan
body: thank you so much, yet I could not see the link for scheduling, it only provides support link and resources. Shall I request demo through support link?


author: Marc - Devoteam
body: Hi [@Ayse Arslan](/t5/user/viewprofilepage/user-id/5376879)

This is not possible ootb, this would require and app from the marketplace to fulfil your need.

See examples [here](https://marketplace.atlassian.com/search?hosting=cloud&query=automated%20release%20notes)

comments: author: Ayse Arslan
body: thank you for your response, I can see some free apps there, can I just go ahead and download one of them for trial purposes? Any suggestions..


author: Marc - Devoteam
body: Hi [@Ayse Arslan](/t5/user/viewprofilepage/user-id/5376879)

For trail purposes, Yes, but I would read the privacy and security related details.

This if the app stores any data outside Atlassian and where it is stored and security, this if your company has any GDPR related policy that doesn't allow to have data stored in specific locations, etc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Cannot create branch via bitbucket API 2.0
Asked by Karthikraj:

[@Caroline R](/t5/user/viewprofilepage/user-id/3934006) ,

How define the "target - hash" for newly created respository ? I try to do it default  
{  
'name': 'develop',  
'target': {'hash': 'default'},  
}

But its shows error

{"type": "error", "error": {"message": "Bad request", "fields": {"target.hash": "Commit not found: default"}}}

Can you please guide me to do the same.

Thanks \& Regards

Karthikraj M.


Answers:
author: Theodora Boudale
body: Hi [@Karthikraj](/t5/user/viewprofilepage/user-id/5041325),

If you are using the following endpoint, the hash needs to be a commit hash or a branch name:

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-refs/#api-repositories-workspace-repo-slug-refs-branches-post>

Is the newly created repo empty? If so, it will not be possible to create a new branch with this API endpoint, as there are no commits on the repo yet. The repo needs to have at least one commit in order to be able to create a new branch.

Just a heads up, I moved your post to a new question; it's best to create a new question if you need assistance, as an existing one can be difficult to follow and monitor if we try to troubleshoot multiple users' issues.

Kind regards,  
Theodora
Not able to push 4 folders
Asked by Shyam:

We are not able to push the 4 folders to remote

these 4 folders are having JS files

I have test file and commit and push it worked but it is not working for these 4 folders


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Shyam](/t5/user/viewprofilepage/user-id/4756005)

Can you provide how you try add and push those folders?

Regards,

Seba

comments: author: Shyam
body: Hi Sebastian,

Here are the steps I have followed:

1. I have added the folders ( after this step I checked git status but it's showing as clean although I added folders )

2. git add .

3. Git commit -m "message "

4. Git push

And noticed one more thing , I can push those folders to root folder , but it not pushing to sub folder where it supposed to be.


author: Erez Maadani
body: I think the problem is in #2.

Try this instead: git add --all

And then: git status

To verify the folders were added.

If that doesn't work, check if you have .gitignore files in these folders and also the contents of your main .gitignore file in the root folder.


Tags: bitbucket-cloud

cloud
Billing History
Asked by Mo Awada:

Hi, where can I see the billing history for Bitbucket?

I can see the history for all Atlassian products except Bitbucket.

Thanks.


Answers:
author: Ollie Guan
body: Hi [@Mo Awada](/t5/user/viewprofilepage/user-id/4585078) ,

Pls contact support team.

<https://support.atlassian.com/contact/#/>

![QQ??20221115163102.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/225707i8F6AA79FE20F408A/image-size/large?v=v2&px=999 "QQ??20221115163102.jpg")


Tags: bitbucket-cloud

cloud
Two step verification stuck?
Asked by Jim McGowen:

I can not for the life of me figure out how to get past the bitbucket 2-step verification. I got a new phone and the verification app is no longer connected to my bitbucket account and I guess need a code *within* my bitbucket account to add it back, but I can't log into bitbucket to get the code I need to login!!!

When I try to "Recover your account" I get an email saying I'm locked out for 24 hours and they will send an one-time log in link in 24 hours. Did this on Friday, clicked the on-time login link and it's expired. So now I have to do it again and wait another 24 hours!? and set my alarm so I can catch the next email before it expires?

What kind of convoluted crap is this? Is there another way to get bitbucket back into my google authenticator app?


Answers:
author: Jim McGowen
body: I got this sorted out. I found my recovery codes and used one to log in. Don't know what I would have done without the recovery code.

Once I was back in, I had to disable and re-enable two factor auth to get it back in my authenticator app.


Tags: bitbucket-cloud

cloud
Not receiving any emails from atlassian/bitbucket
Asked by Krishna Chaitanya Donthu:

Hi,

Since one week, I abruptly stopped receiving any e-mail from BitBucket. I don't get commit updates, placed comments, invites or mentions. They are not in my spam.

Regards,

Krishna Chaitanya


Answers:
author: Ben
body: G'day Krishna!

Welcome to the Bitbucket Cloud Community! :)

I have checked your email address and found it present in our suppression list as we received the following SMTP bounce from your mail server:

```
550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [MAXIND01FT023.eop-IND01.prod.protection.outlook.com]
```

I have since removed your email from this list, in future - to prevent this from happening again, I would suggest asking your mail administrator to whitelist our email accounts:

```
noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org
```

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Krishna Chaitanya Donthu
body: Hey Ben,

Everything working well. Thank you very much.


author: Ben
body: No problem Krishna!

Happy to help :)

Cheers!

- Ben (Bitbucket Cloud Support)


author: Anil Khatri
body: Hey [@Ben](/t5/user/viewprofilepage/user-id/4537226)   

I am facing the same issue from almost similar time, while I have asked my org IT team to whitelist the provided email accounts, can we please check if my email in is the suppression list.  

Thanks  
Anil


author: Ben
body: Hi [@Anil Khatri](/t5/user/viewprofilepage/user-id/5191751)

I have removed all the email addresses from our internal suppression list for your domain. You should no longer have issues.

Cheers!

- Ben (Bitbucket Cloud Support)


author: Anil Khatri
body: Hey Ben, It works, Thank you so much for taking the time for it.


Tags: bitbucket-cloud

cloud

email