Confluence: "Share" page option does not provide user selection any more.
Asked by Ambati Murali Krishna:

*"Share this Page" option does not provide user selection any more. It only proved the link of the page.*


Answers:
author: AhmadDanial
body: Hi there, Ambati.

Can you please confirm on the version of Confluence Server that you are currently running on?

Additionally, can you also verify that you already have a **mail server** configured for the Confluence instance? The reason why I am checking on this is because of the requirement that is listed here - [Share a Page or Blog Post](https://confluence.atlassian.com/doc/share-a-page-or-blog-post-16482511.html):
> The option to add people is only available if your site has a mail server configured.

Please let me know how it goes on your end.

comments: author: Ambati Murali Krishna
body: Hi Ahmad,

[Atlassian Confluence](http://www.atlassian.com/software/confluence) version is 6.11.1. Mail server is configured.  

Can you please help us to get resolve this issue.

Regards,

Ambati.


author: AhmadDanial
body: Hi, Ambati.

I can confirm that the option is available on my end once I have an SMTP mail server configured.

++**Before**++

![Screen Shot 2018-09-19 at 09.50.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/32650i01F5874B537F366C/image-dimensions/467x238?v=v2 "Screen Shot 2018-09-19 at 09.50.50.png")

++**After**++

![Screen Shot 2018-09-19 at 09.50.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/32651iD1BF7BEBC48EB452/image-dimensions/467x238?v=v2 "Screen Shot 2018-09-19 at 09.50.29.png")

Can you please provide me with the screen shot of the **View Mail Servers**page so I can confirm how you configured it on your end?

![Screen Shot 2018-09-19 at 09.58.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/32652i4ACF6C38C7B91238/image-dimensions/468x101?v=v2 "Screen Shot 2018-09-19 at 09.58.09.png")

Looking forward to hear from you soon.


author: Ambati Murali Krishna
body: Hi Ahmad,

Can you please check the below attached mail server and share page screenshot.

![MailServer_Configuration.png](https://community.atlassian.com/t5/image/serverpage/image-id/32681i6046B93F0C0AA5EE/image-dimensions/638x99?v=v2 "MailServer_Configuration.png")![SharePage.png](https://community.atlassian.com/t5/image/serverpage/image-id/32682i476E0C678A42EC0E/image-size/large?v=v2&px=999 "SharePage.png")

Please let me know, if you need anything more than this.

Regards,

Ambati.


author: AhmadDanial
body: Hi there, Ambati.

In this case, let us try to understand the possibility of the Share Link feature behaving erratically. Even if you configured a mail server that does not work, the behavior is that the **Add People**section should still be rendered by default. Do you recall making any changes from the backend which could have altered this behavior?

In addition to that, I would like to investigate this issue further:

* Is this happening across all pages in all spaces?
* How does the **Permission** and **Restricted Pages**of the Space look like?
* Was it working before or is this the first time you had it set up?
* What is the behavior observed after you **removed** and **add** the mail server again?
* Do you have any other mail servers that you can utilize besides the one that you are using now?

Keep me posted. Thanks.


author: Ambati Murali Krishna
body: Hi Ahmad,

Thank you for your valuable comments.

We are not re-producing the issue now. We are enabled add-ons as per our staging server.

Once again thank you for your help.

Regards,

Ambati.


author: AhmadDanial
body: Hello again, Ambati.

You are most welcome. I would like to clarify on the add-on enablement solution you mentioned since you are no longer able to reproduce the issue.

Can you specifically confirm on the **steps** you performed on your end as well as the **add-on** that you were dealing with so that it will help other users who might run into the same problem in the future? Thank you.


author: Ambati Murali Krishna
body: Hi Ahmad,

Confluence administrator should enable all System apps.

Regards,

Ambati.


author: AhmadDanial
body: Hi, Ambati.

Very interesting solution since it is related to Bitbucket while we are dealing with Confluence issue instead. Thanks for sharing.