youngmon/atlassian-qna huggingface dataset:
Plans User Limit and workspace limit
Asked by Myolie Ting:

May I know the user limit and workspace limit for the Standard plan, Premium plan and enterprise plan?

Thank you for answering the inquiries. I need help!


Answers:
author: Ollie Guan
body: Hi [@Myolie Ting](/t5/user/viewprofilepage/user-id/5510961) ,

As far as I know, there is no difference in the number of users and workspace limits between these plans.

<https://trello.com/en/pricing>

comments: author: Dreamsuite Mike
body: Hi [@Myolie Ting](/t5/user/viewprofilepage/user-id/5510961)

Did [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) Answer your question? Do you have anything you wish to follow up with?
Como aumentar os quadros do Trello dentro do celular?
Asked by Alba Leite:

Fiz alguma formata??o mais n?o sei como... mas no celular est? muito reduzido... n?o sei como resolver....

Algu?m pode ajudar-me?


Answers:
author: Lara
body: > **Translation:**
>
> I did some formatting but I don't know how... but on the cell phone it is very reduced... I don't know how to solve it... Can anyone help me?
>
> *** ** * ** ***
>
> My God.... so easy... it was like zooming in on your phone using the magnifying glass... so easy... I can't believe it was just that...

Hi Alba,

Thanks for reaching out!

Glad to hear the issue has been resolved. For context, when you're viewing board, you can zoom in on a list so that it fills the whole width of the screen by tapping on the magnifying glass in the bottom-right corner. To zoom back out to the view more of the board, tap magnifying glass again.

You can read more about boards in the iOS app here: <https://support.atlassian.com/trello/docs/all-about-boards-in-ios/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Alba Leite
body: Meu Deus.... t?o f?cil... era d? um zoom no telem?vel na lupa... muito f?icl... nem acredito que era s? isso...
How to do arithmetics when creating a new card
Asked by Sebastian Duda:

Hi,

I want to create a new card using trello's automation feature.

The title of this card should be set to "Report \<X\>", where \<X\> should be replaced by the number of weeks that have passed since a certain week (e.g., "Report 17" in week number 22).

My current approach is to set the card's title to "Report {weeknumber - 5}".

However, the calculation is not evaluated.

I did some research that arithmetics are possible for custom number fields. However, I cannot use custom fields.

Thanks in advance!


Answers:
author: Lara
body: Hi Sebastian,

Thanks for reaching out!

To perform the calculation for the current week number, minus 5 weeks, you'll need to format the variable like so:

```
Report {weeknumber-5w}
```

You can read more about arithmetic and formatting in date variables here: <https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>

Let me know how that goes,

Lara  
The Trello Team


author: Hannah Humbert - Simpla Workflows
body: [@Sebastian Duda](/t5/user/viewprofilepage/user-id/5510915) I'm not sure I fully understand, are you wanting to input a date in the past somewhere and calculate how much time has passed since that date in weeks? Where is this date being hosted?

comments: author: Sebastian Duda
body: Technically, I'm looking for a way to calculate something like "Report \<weeks since 1st of May 2024\>".

However, this seems too complex. Thus, my idea was to refactor it and do a simple subtraction, i.e., "Report \<weeknumber - 18\>".

However, the arithmetics are not evaluated in the title and I don't understand why.


author: Hannah Humbert - Simpla Workflows
body: [@Sebastian Duda](/t5/user/viewprofilepage/user-id/5510915) it is possible to calculate the number of days, weeks, etc. between two dates in Trello, but it is a bit complex. You'll need to convert the dates to epoch so they become numerical fields. Here's an example:

```
when a card is added to list "Completed", set date custom field "Completion Date" to now, set custom field "Days" to "({{%Completion Date}~X} - {{%Start Date}~X}) / 86400"
```

Can you share the full automation you want to accomplish including the trigger?


Tags: automation

calculation
Is there any chance to change the AI language to german?
Asked by Leon Merten:

My company is located in Germany. I myself can use the new AI features in English, even if it is a bit inconvenient but my coworkers can't. The features are pretty awesome and it would be very appreciated if soon there is an update to support other languages.


Answers:
author: Lara
body: Hi Leon,

Thanks for reaching out!

At this time, Atlassian Intelligence is only available in English (US). We are working to make Atlassian Intelligence available to all languages supported in Trello. You can see which languages are supported in Trello here: [Changing your language in Trello](https://support.atlassian.com/trello/docs/changing-your-language-in-trello/).

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Request confirmation of change from premium trial plan to standard plan
Asked by Jerry Cho:

I am using the premium trial version, and with 4 days left, I chose the Standard plan and paid by card. But I don't know if the payment was made or not. Please check if payment has been made.  

thank you


Answers:
author: Lara
body: Hi Jerry,

Thanks for reaching out!

I can see that you have a ticket open with our Customer Advocates team (CA-2998397) and Jane has replied. If you have any further questions, please respond in the ticket.

Thanks!

All the best,

Lara  
The Trello Team


author: Vronik
body: Hi

Look at this and You can check it

<https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.
main email adress change
Asked by Paul Dumbravanu:

Change the domain account email address to another - both are not private email addresses.

from sales@xyz.com to sales@abc.com

in Trello

thank you


Answers:
author: Mutya A
body: Hi Paul!

As you're using Trello with an Atlassian account, you can change your email address from your Atlassian account profile. To do that, login to sales@xyz.com then visit <https://id.atlassian.com/manage-profile/>email and enter your new email address (e.g. sales@abc.com).

We'll send you an email with a link to confirm your address. Follow that link from the email, and log into your account with your previous email once more. Then, you will see your new email address is updated on your profile page.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
Please, help me.
Asked by FELIPE PEREIRA LOPES DE SOUSA:

Please, I have deleted the app authenticator to acess Trello in PC. I got login with 24 caractheres key code, mas I'd like to install again the authenticator to acess the site. At play store there are some form atlassian, but I would like to know wich of them I shoul install.


Answers:
author: Lara
body: Hi Felipe,

Thanks for reaching out!

Since 2FA is enabled on your Atlassian account, you can find troubleshooting steps here: <https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/>

If you'd like to set up 2FA again, please follow the steps here: <https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Vronik
body: Hi

Look at this

<https://authenticator.2stable.com/services/trello.com/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.
Workspace View to include name of the board ( only card name now)
Asked by Shih-Chi Chiang:

As shown below, this is the Workspace View

Why it only has the name of the card, but I cannot tell which board it belongs to?

Any way to configure so I can tell this card is under which board?

![Untitled.png](/t5/image/serverpage/image-id/327301i46FBB76CBCF15D5A/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Lara
body: Hi [@Shih-Chi Chiang](/t5/user/viewprofilepage/user-id/5510531),

Thanks for reaching out!

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-396>.

I would recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of [New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

That said, there is a workaround, if you hover over the board icon (to the left of the card title), you will be able to see a tooltip with the board name associated with the card.

![2024-06-06_14-54-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/328239i009DDFBF643C0831/image-size/large?v=v2&px=999 "2024-06-06_14-54-56.png")

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team
Fattura pagamento
Asked by Francesca:

Hello there!

I have just received the invoice for the payment of an unrequested service, can I get information about it?

The invoice number is: TRINV-24842777

Thank you for your assistance!

P.S.: I would like to remove the credit card payment method, how can I proceed?


Answers:
author: Ollie Guan
body: Hi [@Francesca](/t5/user/viewprofilepage/user-id/5510481) ,

Pls contact support team for specific account or billing questions.

<https://trello.com/contact#/>
Dados para cadastro do Trello
Asked by Carolina Pongeluppe Carneiro Ladeira:

Qual a raz?o social do Trello ?

Qual o CNPJ ou Tax ID do Trello ?

Qual o endere?o de cadastro do Trello ?


Answers:
author: Lara
body: > **Translation** :  
> What is Trello's corporate name? What is Trello's CNPJ or Tax ID? What is the Trello registration address?

Hi Carolina,

Thanks for reaching out!

Please see Atlassian's Vendor Profile and Trello W-9 form at the bottom of the [How to Pay](https://www.atlassian.com/licensing/purchase-licensing/howtopay) page.

Let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Reference a date set in a custom field
Asked by OLEIL?ES:

I am making an automation to post a comment, referencing a date which is set by a custom field. Ia m using {{%CUSTOM FIELD}}.

The comment is posted with the date, however always in the format MONTH DD, YYYY - hh:mm, and always in ENGLISH

Is there any way to change the format?

I need it to be in Portuguese, or at least in the format DD/MM/YYYY - hh:mm


Answers:
author: Hannah Humbert - Simpla Workflows
body: Let's say you have a custom date field called "Delivery Date". The below should work:

```
when custom field "Custom date" is set, post comment "Custom date has been set to {{%Delivery Date}~DD/MM/YYYY - hh:mm}"
```

<br />

You need to make sure the custom field is spelled exactly the same (it is case-sensitive).

comments: author: OLEIL?ES
body: Hello Hannah, trying it in this format, I got the output comment:  

"Custom date has been set to **invalid date** "  

The custom field is {{%Data 1? Leil?o}}, I made sure to spell exactly on the automation. Maybe the bug comes from an unknown character in the code **(?)** ?  

I will do more tests


author: OLEIL?ES
body: Hannah, I believe I was right, when I changed the custom field name simply to {{%Data 1}}, I got no more invalid date output.  

Thank you


author: OLEIL?ES
body: I found this support page: <https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>  

I tried the input:  

{{%CUSTOM FIELD}\~DD.MM.YYYY - hh:mm}  

And got the output: invalid date
Help restoring and removing
Asked by Donna Riccardo:

I have accidentally removed myself as admin from a few boards as the only board member, and now have gray boxes that say private and I can't seem to do anything with them. They are not on the closed board list. Just gray boxes that say private and have little padlock and I actually was trying to delete them - not an easy thing to accomplish, which is how I accidentally did something else to them. My available boards did not restore and they are using board space I don't want to give up.

Is it possible to restore it or any ways to find it back?

I also gave someone permission to put items in a board and I want to remove her, but that's one of the boards that are gone.

Help!


Answers:
author: Lara
body: Hi Donna,

Thanks for reaching out!

As this is related to your account, we'll need to investigate further. I can see that you created a support ticket (TRELLO-199248), so we'll work with you on that ticket.

With that said, it's not possible to leave a board if you are the only board member and admin. You'll need to reach out to an existing board admin and ask them to add you back to the board.

It's possible that the board has been closed instead. You can reopen closed boards following the steps here: <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>.

All the best,

Lara  
The Trello Team
why is my permission denied for Trello?
Asked by dleebeanz:

I was updating a card with a install date when this small box appeared and asked for a free trial of JIRA. When I logged in, it said I was deactivated and now I cannot open Trello in order to do my work!!!! I need someone to contact me ASAP-321-775-3017


Answers:
author: Lara
body: Hi there,

Thanks for reaching out.

Let's first check if your browser is fully up to date: [++What browsers and mobile platforms does Trello support?++](https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support)  

After checking to ensure your browser is fully supported and using the most up-to-date version, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

* Disable all extensions and customizations in your current browser
* Try using Incognito or Private browsing mode
* Try using a different browser on the same computer
* Try using a different network
* Try using a different computer

If you aren't able to try all those options or if the issue persists, we'll need you to clear your cache and check for errors. Here are some quick instruction links on how to do that:

* [++Instructions for Firefox++](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
* [++Instructions for Chrome++](https://support.google.com/accounts/answer/32050) (We only need you to check "Empty the cache" and "Clear data from hosted apps".)

**Please also ensure you are logging in to the correct Trello account.**

If the same trouble is still occurring after that, please let us know and we'll create a support ticket on your behalf to investigate further.

All the best,

Lara  
The Trello Team


author: Alicia Fil?u Birlanga
body: Hello [@dleebeanz](/t5/user/viewprofilepage/user-id/5510429) have you solved this?

Regards

Alicia.
Unable to cancel my subscription
Asked by Nadya:

I am unable to find a way to cancel my subscription.  
Please help mecancel my Trello subscription as I have not been using Trello since the end of last year. I no longer work for the company where we used the Trello account and unfortunately MY card details were used to pay for the subscriptions, which they then refunded me. Due to the fact that I no longer work for them, I will not get reimbursed, and it will have a financial impact on me personally.  
Please help


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If not, write to support so they can help you.

<https://trello.com/en/contact#/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.
If I am a member of more than one workspace, how can I default to one in particular please
Asked by Jayne Bagshaw:

I would like to be able to sign in and go to one particular board as a priority


Answers:
author: Jayne Bagshaw
body: Great idea il try that thanks

comments: author: Josh_Unito
body: No prob! If it works out, don't forget to accept my answer as the solution! :)

Feel free to ask any other questions if you need more help. Good luck!


author: Jayne Bagshaw
body: Thanks but no didnt seem to sort. I am a member of two workspaces and guest in another couple. It is one of the guest ones that I need as default.


author: Josh_Unito
body: [@Jayne Bagshaw](/t5/user/viewprofilepage/user-id/5510161) As long as you star the board whether or not it's part of your primary workspace, you should still be able to access it from the home screen.

My account is a "guest" member in the highlighted board in this screenshot, but the account is logged in through the other workspace:

![Screenshot 2024-05-31 at 9.42.24?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327211iBBF5546584A0BFF1/image-size/large?v=v2&px=999 "Screenshot 2024-05-31 at 9.42.24?AM.png")

Alternatively, if you just want to open that one board every time you access Trello, you could simply save the URL of the board as a bookmark in your browser.


author: Josh_Unito
body: Hi [@Jayne Bagshaw](/t5/user/viewprofilepage/user-id/5510161)

You could [star the most important boards](https://support.atlassian.com/trello/docs/starring-a-board/) in each workspace. Then they'd appear in your main dashboard between workspaces.

Like this:

![Starred boards.png](https://community.atlassian.com/t5/image/serverpage/image-id/327198iD79398DC230CEA1E/image-size/large?v=v2&px=999 "Starred boards.png")
Power-Up search not working
Asked by Board Genius:

Is it broken for anyone else? It says there are results but doesn't show any. I tried in two different browsers. Video: <https://streamable.com/4sy0bg>

![search.png](https://community.atlassian.com/t5/image/serverpage/image-id/327057i5D2D7F69356F5CC1/image-size/large?v=v2&px=999 "search.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Board Genius](/t5/user/viewprofilepage/user-id/2205135) same thing happens with me, so seems like a bug perhaps. Looks like it's specific to the embedded version...just going to trello.com/power-ups seems to work fine. e.g. <https://trello.com/power-ups/search?q=board>


author: Dreamsuite Mike
body: Hi [@Board Genius](/t5/user/viewprofilepage/user-id/2205135)

Please can you mark this as answered by accepting [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) answer?

This helps us focus on on the unanswered questions

Kind Regards,

Mike


author: Dreamsuite Mike
body: [@Board Genius](/t5/user/viewprofilepage/user-id/2205135) This seems to have resolved itself for me...Can you confirm it is working for you and I'll close the ticket...

comments: author: Board Genius
body: Yes, it's working now


author: Dreamsuite Mike
body: Reported this as a bug:

<https://support.atlassian.com/requests/TRELLO-199228/>


Tags: power-up
No recibo las notificaciones en mi mail de gmail
Asked by Mariana Monteserin:

No recibo las notificaciones en mi mail de gmail


Answers:
author: Alicia
body: Hola [@Mariana Monteserin](/t5/user/viewprofilepage/user-id/5509588) ! Encantada de saludarte

Las configuraciones de notificaciones de recepci?n de correos se configuran seleccionando tu perfil(parte superior derecha) y luego configuraci?n. Si bajas, ver?s las opciones de periodicidad y los tipos de correos que quieres decidir.

Te adjunto unas im?genes. Dime si es esto lo que necesitabas saber.

Alicia

![Screenshot_2024-05-30-23-17-39-152-edit_com.android.chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/327078iEDE123D0328FA742/image-size/large?v=v2&px=999 "Screenshot_2024-05-30-23-17-39-152-edit_com.android.chrome.jpg")![Screenshot_2024-05-30-23-18-25-636-edit_com.android.chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/327079iD85C21519C7BD395/image-size/large?v=v2&px=999 "Screenshot_2024-05-30-23-18-25-636-edit_com.android.chrome.jpg")


author: Alicia Fil?u Birlanga
body: Hola [@Mariana Monteserin](/t5/user/viewprofilepage/user-id/5509588) ! Pudiste resolver esto?
Seeking Feedback on Two Way Sync Trello Power-Ups
Asked by Van Labs:

Hello,

How do i sync two cards ?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/synchronizing-cards/>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.


author: Dreamsuite Mike
body: Hi [@Van Labs](/t5/user/viewprofilepage/user-id/5509443)

You may want to take a look at this article:

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>
How to automatically assign a due date from an email with multiple dates?
Asked by McSpadden_ Noah:

I use mail to board to get work assignments from my email to my board, but I would like to start automatically adding due dates to cards as they appear (in conjunction with an outlook automation that forwards these assignments to the mail-to-board address as they appear).

I am trying to use the "when I enter a card description containing a date, set due on the date" rule; however, the emails always contain two dates: the date the assignment was opened (always on or before the day the email is received) and the date the assignment is due. I thought it would be trivial to use the "...after (date)" addition to the rule to only look for dates after today, but I am having trouble getting that to work. I have entered "today", "{today}", "now", and "{now}" into the field, but no luck. Any guidance? It should be noted that I am on a free plan and therefore have no access to custom fields.

UPDATE: I have read some tutorials, and have tried "{cardlastactivitydate}", "{cardcreationisodatetime}", and "{cardcreationdate}". Still no results.

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@McSpadden_ Noah](/t5/user/viewprofilepage/user-id/5509527) have a look into [wildcards](https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/). You can match a word or phrase in the description and use it elsewhere.   

So to clarify, do you want to set the due date field in the card with the assignment due date? Is there any unique identifier for the due date so Trello knows which date to pull?  

For example, you could have a trigger that says:

```
When a card description contains "Due: {* }" 
```

<br />

When it comes to taking this information and populating the due date, it gets a bit tricky since Trello doesn't allow you to use a variable in the default due date field.  

Here's a workaround to achieve this without the use of custom fields (two separate rules):

```
when the description of a card contains "due: {* }", rename the card to "{cardname} {wildcard1}"
```

this is appending the due date to the card name  

```
when I enter a card name containing a date, set due on the date and remove the matched text
```

comments: author: McSpadden_ Noah
body: Hannah,

This worked perfectly. Thanks for your help!


author: Hannah Humbert - Simpla Workflows
body: You're welcome! ?


Tags: due-date

email