Error message when closing tasks
Asked by Mihnea Serbu:

Hello,

I have the following very annoying issue: when using the "my tasks" macro I have a list of tasks that have been assigned to me.

after finishing these tasks, when I try to close them, they will not "close" I get an error message from the system and they are simply stuck in their open state.

The error message reads: "Oops! Your task change couldn't be saved.  
There could be a few reasons for this. [Dismiss](https://famoco-solutions.atlassian.net/wiki/spaces/MNGT/pages/2169274414/Taches+de+Mihnea#)"

But I cannot do anything about it.

Any ideas on how to solve the issues?

Thank you,

Mihnea


Answers:
author: Diego
body: Hello there [@Mihnea Serbu](/t5/user/viewprofilepage/user-id/1437437) !

After I read the behavior you described, I believe that there is a chance that you are affected by one of these reports:
> * ++***[Checking tasks on newly created Software Project spaces are not working](https://jira.atlassian.com/browse/CONFCLOUD-65366)***++
> * ++***[Checking/unchecking tasks very fast on a page gives error](https://jira.atlassian.com/browse/CONFCLOUD-56972)***++

If you are checking multiple tasks on the same page "very fast", try checking them slowly and see if the behavior still comes up.

There is also a third report that does fit the behavior you are facing:
> * ++***[Completing simple tasks or tasks from 'Task Report Macro' is unreliable](https://jira.atlassian.com/browse/CONFCLOUD-58465)***++

Let us hear from you!

comments: author: Mihnea Serbu
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,

thank you for the help on this.

in my case the situation is the exact opposite.

the issues comes especially when the tasks are older than a few days. I have tried checking the boxes very slow, or just one at a time, and the issue remains the same.

I can make a video to share the exact behaviour, but I would prefer to put it in a private conversation

Thanks,

Mihnea


author: Dominic Lagger
body: Hi [@Mihnea Serbu](/t5/user/viewprofilepage/user-id/1437437)

I've made some resaerch and found following links:

1. [Set Task to be Completed Causing 'Oops! Your task change couldn't be saved' Error](https://confluence.atlassian.com/confkb/set-task-to-be-completed-causing-oops-your-task-change-couldn-t-be-saved-error-755336471.html)
2. [Community: Confluence OOPS Your task change couldn't be saved](https://community.atlassian.com/t5/Confluence-Cloud-questions/Confluence-OOPS-Your-task-change-couldn-t-be-saved/qaq-p/1289041)
3. [Community: Oops Your task change couldn't be saved](https://community.atlassian.com/t5/Confluence-questions/quot-Oops-Your-task-change-couldn-t-be-saved-There-could-be-a/qaq-p/802789)
4. [Duplicate tasks appearing in My Tasks or Task Reports](https://confluence.atlassian.com/confkb/duplicate-tasks-appearing-in-my-tasks-or-task-reports-624525428.html)

In these pages there are a few tips. I would do the following:

1. Check, whether the tasks are duplicated, if so, proceed with link 4
2. try workaround in link 1
3. raise a support ticket

Regards, Dominic

comments: author: Mihnea Serbu
body: Hello [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600)

Thank you for your effort on this.

I have checked the different items that you have shared with me.

It looks like I am in the situation where some of the tasks do not exist anymore on the original page. The thing is that even if I create the task again in the original page I will get a new line in my tasks page, without the possibility to remove the "old" task.

It really looks like the tasks points to a place where the original task does not exist anymore but I cannot remove this "record".

Would this need DB "cleaning"?

Thank you,

Mihnea


author: Dominic Lagger
body: Hi [@Mihnea Serbu](/t5/user/viewprofilepage/user-id/1437437)

This is strange.

I would suggest you, to contact the atlassian support. Perhaps they can check your system.

Regards, Dominic


Tags: cloud

confluence-cloud