youngmon/atlassian-qna huggingface dataset:
I need a popup screen on a transition when a ticket is approved in Jira Service Management
Asked by Sofia Grunspan:

Hi! I need to add a popup screen after a ticket is approved in Jira Service Management, I've added one in the transition "approve" but when the ticket is approved the screen doesn't appears. The screen is necessary because the approvers needs to fill a custom field when the ticket is approved and they asked me in that way.

Approvers have license so they can access to the ticket in Jira.


Answers:
author: Mikael Sandberg
body: In order to show the screen you have to turn off the automatic transition. This would also mean that the approver first have to click on Approve and then transition the request to the next status.

comments: author: Mikael Sandberg
body: There are a couple of suggestions to add a screen to the automatic transition, see [JSDCLOUD-3855](https://jira.atlassian.com/browse/JSDCLOUD-3855) and [JSDCLOUD-13102.](https://jira.atlassian.com/browse/JSDCLOUD-13102)


author: Sofia Grunspan
body: Thanks I think it doesn't work because of this <https://jira.atlassian.com/browse/JSDCLOUD-13102>


author: Seon Shakespeare
body: Hi Sofia,

For approvers to see extra screens in JSM, they usually need to approve requests from inside the Jira project itself (the agent view), not the customer portal.

If they are already doing this, it might be worth double-checking your workflow and making sure that your screen update has been saved and published.

Hope this helps!

comments: author: Sofia Grunspan
body: I've checked and it doesn't work, thanks!


Tags: cloud

jira-service-management

jira-service-management-cloud
Table Transformer Pivot Table
Asked by Maria Del Rosario Gonzalez:

Is there a way to use a column in the Pivot table but hide just that column from the results of the table transformer macro?

Here are additional details:

I am joining Jira results with a calculated status based on demand versus capacity for a given team.

I would like to use that Status in a Pivot table that displays the estimated totals along with the Status. I do not want to display the Status column in the 'detail', I just want it to appear in the Pivot results.

Appreciate any guidance on this. Thank you!


Answers:
author: Maria Del Rosario Gonzalez
body: Please disregard question as I figured out how to use the hide column option in table filter. ***Once again your product is outstanding!!***

comments: author: Stiltsoft support
body: Hi [@Maria Del Rosario Gonzalez](/t5/user/viewprofilepage/user-id/5002206) ,

Glad it works and thank you for the positive feedback! I'll show it to the team.

We know that you are a power user and don't need our support in many difficult use cases but just a note for other users who may come across this question: all our macros are compatible and you can create different sequences depending on the final goal. For example, you may wrap your table in the Table Filter macro, then in the Pivot Table macro and then in the Table Transformer macro. On Data Center in may be done directly, on Cloud - via the Table Toolbox macro due to the new Cloud editor limitations.

So, to hide table columns on any stage of your transformations, you may use two options:

* The [Hide columns](https://docs.stiltsoft.com/tfac/cloud/table-filtration-42239755.html#Tablefiltration-HideColumns?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) option in the Table Filter macro (you specify the unwanted columns)
* The simple query in the Table Transformer macro (in a separate macro or in the internal SELECT - depends on your case) where you just list all the columns that you want to see in your table. The unlisted columns won't be seen after publishing the page


Tags: cloud

confluence

confluence-cloud

filter

jira-cloud

pivot-table

table

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
Configuration Manager for JIRA
Asked by Mohammed Khadir:

I wanted to find out if I an using a trial license, issues dont migrate only the configuration migrates for demo purposes.


Answers:
author: Ravina
body: [@Mohammed Khadir](/t5/user/viewprofilepage/user-id/510450) In CMJ there are options to migrate the projects with issues or only configuration and if you using trial license then plugin functionality will work same like a commercial license so you should be good.


Tags: jira-server

server
Automation Rules from Plans
Asked by Michael Whitson:

I have a Jira Plan (advanced roadmap) that is used for planning and initial ticket creation. There are several calculated fields that I would like to fire, however don't believe that any automation can trigger within the unpublished changes of the plan.

Everything is working as expected after the changes are reviewed, but was hoping to populate these fields in real time. Is there an option I am not considering?

Thank you!


Answers:
author: John Funk
body: Hi Michael,

That's correct - the rule won't fire until the changes are reviewed and implemented.


Tags: cloud

jira-cloud
Trigger automation based on status change for a specific sub-task under specific parent
Asked by Anna Miller:

I need an automation to trigger when a specific sub-task changes status on a specific parent summary. See snipit that is producing an error. The parent contains the summary "WA Hospital Association". The issue that is changing status is the sub-task and it's summary description is "ED".

![Screenshot 2024-08-19 111700.png](https://community.atlassian.com/t5/image/serverpage/image-id/342516iFBD3B83D500A7BDF/image-dimensions/319x387?v=v2 "Screenshot 2024-08-19 111700.png")


Answers:
author: Kalyan Sattaluri
body: Hello [@Anna Miller](/t5/user/viewprofilepage/user-id/5571583)

There are many ways to achieve this, One way is, You could use "Advanced Compare" and smart values to check sub-task's parent summary.

So, After your trigger (first step), instead of doing "issue field condition", choose advanced compare and check if

* {{issue.parent.summary}}
* equals
* WA Hospital Association

see screenshot below:

you can leave rest of the rule as is and try to transition. Hope it helps.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342520i8E14AFB3BFDFB70D/image-size/large?v=v2&px=999 "image.png")

comments: author: Anna Miller
body: yay - that worked! Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
Usage of multiple verbose filters
Asked by Some Guy:

Hi,

I created multiple (verbose) filters which give me a set of issues. For example

Filter "A"

```
issueType NOT IN (Defect, Test)
```

and filter "B"

```
createdDate >= "2024-01-01"
```

In the next step, I want to use that two filters in other queries like this

```
"Epic Link" = MyEpic AND filter IN (A,B)
```

<br />

This output is a *full outer join* with all the issues from filter A and filter B but I need a *inner join*, which works with

```
"Epic Link" = MyEpic AND filter IN (A) AND filter IN (B)
```

<br />

Is there a way to make the query as short (and readable) as possible with a inner join?

Thanks.


Answers:
author: Kalyan Sattaluri
body: Hello [@Some Guy](/t5/user/viewprofilepage/user-id/4750180)

What you have is as best you can get.

* Filter = A OR Filter = B
* Filter = A AND Filter = B

You cannot get more succinct than that.


author: Benito Jim?nez _Sevidev_
body: In my opinion, to increase visibility, I would include all clauses in the same filter, separating searches with line breaks:

```
"Epic Link" = MyEpic AND
issueType NOT IN (Defect, Test) AND
createdDate >= "2024-01-01"
```

![jql filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/342545iD1F9BA3509EC9E4F/image-size/large?v=v2&px=999 "jql filter.png")

Obviously, the filter is longer, but at a glance, the user can understand the filter's clauses.

Hope this help you!

Kind regards.

comments: author: Some Guy
body: I think we use the server version, unfortunately I cannot use multiple lines to separate it.


author: Benito Jim?nez _Sevidev_
body: Hi [@Some Guy](/t5/user/viewprofilepage/user-id/4750180) , you can start a new line from Jira JLQ search with Shift + Intro. Other Alternative is to build the query in an external text editor and copy/paste in Jira.


Tags: filter

jira-unknown-hosting-type

join

unknown-hosting-type
Remove issuetype from scheme without moving already created tickets
Asked by AgileHappyLearner:

I have an issue type scheme with an issue type that I don't want the teams use anymore. I tried to remove it from the scheme but Jira asked me to move them to a different issue type before removing, I wouldn't like to move them I just want to prevent people from using this issue type but maintain the already created. What can I do? Thanks in advance!


Answers:
author: Samuel Gatica
body: Hi [@AgileHappyLearner](/t5/user/viewprofilepage/user-id/5120270)

It's not possible., as an issue must pertain to a type that exists within the project.

Check a similar post here: [Changing issue type schema without migrating old issues](https://community.atlassian.com/t5/Jira-questions/Changing-issue-type-schema-without-migrating-old-issues/qaq-p/2089514)

Possible workarounds:

* Workflow condition to prevent issue creation.
* Create a new project a migrate the data
* Third-party apps like Scriptrunner's Behaviours to remove the issue type option.

Hope this helps

Best regards

Sam

comments: author: AgileHappyLearner
body: Thanks [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

I created a validator in the transition "Create" to no allow the creation of tickets with the issuetype I wanted to remove.


author: Jovin
body: Hi [@AgileHappyLearner](/t5/user/viewprofilepage/user-id/5120270)

Unfortunately there is no way to "deactivate" the issue type, you'll have to move them to a new issue type.

You could create an automation rule like the below if you absolutely have to keep that issue type present:

* Trigger: Issue created
* Action: Send email to reporter
  * Include as much of the details as you want to prevent loss
  * Advise it has been deleted and not to use that issue type
* Action: Delete issue

The alternative would be that instead of deleting/sending an email, you could have it clone the issue to the correct type and delete the original.


Tags: data-center

jira-data-center
Jira Cloud Free Tier Security
Asked by jeremy.griffith:

Hello,

Does anyone know if [Comprehensive Data Protection \| Atlassian](https://www.atlassian.com/trust/data-protection) page applies to the Jira (Cloud) Free tier?


Answers:
author: Samuel Gatica
body: Hi [@jeremy.griffith](/t5/user/viewprofilepage/user-id/5571531)

Welcome to the community!

Yes, the [Comprehensive Data Protection \| Atlassian](https://www.atlassian.com/trust/data-protection) page applies to ALL the Jira (Cloud) subscriptions.

Best regards

Sam


author: Jovin
body: Hey [@jeremy.griffith](/t5/user/viewprofilepage/user-id/5571531)

Yes, they are the platform standards that cloud allows. However, some parts of it are not configurable unless you subscribe to Atlassian Guard.


Tags: cloud

jira-cloud
Jql query - Issue type touch per assignee
Asked by Graeme Doyle:

Hi everyone,

I was wondering if someone could help me. I need to create a jql for the following. Inside a project within a specific team I need to be able to list all issue types completed in the last two previous sprints and who touched them? Any help would be fantastic! Thanks in Advance!

Graeme


Answers:
author: Samuel Gatica
body: Hi [@Graeme Doyle](/t5/user/viewprofilepage/user-id/5571512)

Welcome to the community!

Unfortunately, JQL does not allow for direct querying of users who have interacted with an issue, such as those who commented, transitioned, or edited it. However, you can approximate this functionality by reviewing the assignee and reporter details.

Jira doesn't have a direct JQL function to filter issues by the last two previous sprints, but you can use the `Sprint` field and the `resolution` or `status` field to find completed issues.

Hope this helps!

Best regards

Sam

comments: author: Graeme Doyle
body: Hi Sam,

Thanks for getting back to me. Can you search the same only by assignee but for that where assignees to the issue type?


author: Samuel Gatica
body: Hi [@Graeme Doyle](/t5/user/viewprofilepage/user-id/5571512)

You may consider utilizing the following:

*Sprint IN openSprints()and (assignee = currentUser() or assignee was currentUser())*

Best regards

Sam


author: Graeme Doyle
body: Excellent, thanks very much!


Tags: jira-unknown-hosting-type

unknown-hosting-type
Issue while connecting with Power Automate
Asked by Johnson Jero:

I am facing issue while connection jira with Power Automate

the issue is :

Failed to retrieve dynamic inputs. Error details: 'The dynamic operation request to API 'jira' operation 'ListIssueTypesFields_V2' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Field 'reporter' of type 'user' is not supported. Please see connector documentation for more info.", "source": "uk-001.azure-apim.net", "path": "choose\\\\when\[1\]\\\\choose\[1\]\\\\when\[4\]", "policyId": "", "clientRequestId": "3932934f-3b90-45fe-af7e-61d856071c9d" } }'


Answers:
author: Theresa McFarlane
body: 1. Check Field Configuration:

In Jira, navigate to the project settings for the project you're trying to connect to with Power Automate.  
Go to "Issue Types" and select the specific Issue Type you're using.  
Review the configuration of the "Reporter" field. Make sure it's not mandatory for creating issues. If possible, change it to "Optional" if it's currently required.  
2. Review Power Automate Flow:

Double-check your Power Automate Flow and ensure you're not attempting to map a value to the "Reporter" field in the "Create Issue (V2)" action.  
This action doesn't currently support setting the reporter dynamically.  
3. Update Power Automate Connector:

Verify you're using the latest version of the Jira connector in Power Automate. Outdated versions might have known bugs. Check for updates and install them if available.  
4. Consider Workaround:

If changing the "Reporter" field configuration in Jira isn't feasible, explore using the HTTP action in Power Automate instead of the "Create Issue (V2)" action.  
However, the HTTP action requires building the entire Jira API request manually, which can be more complex.  
Additional Resources:

Microsoft Power Automate Documentation: <https://learn.microsoft.com/en-us/power-automate/>  
Jira Cloud API Documentation: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/>   
1. github.com  
github.com  
Similar Issue Discussion: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Power-Automate-Jira-Connector-error/qaq-p/2332452>


author: Samuel Gatica
body: Hi [@Johnson Jero](/t5/user/viewprofilepage/user-id/5571510)

Welcome to the Community!

Please check the following post:

* [Field "reporter" of type "user" is not supported - Power Automate Jira Connector](https://community.atlassian.com/t5/Jira-questions/Field-quot-reporter-quot-of-type-quot-user-quot-is-not-supported/qaq-p/2526116)
* [Error in Power Automate with Jira Connector](https://community.atlassian.com/t5/Jira-Service-Management/Error-in-Power-Automate-with-Jira-Connector/qaq-p/2286011)

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud
JQL query on last update
Asked by Revathi R K:

Is there a way to filter the issues whose Due Date field was not changed for 2 weeks or any specific time frame.

Please provide the jql query for any suggestions.


Answers:
author: Tessa Tuteleers
body: Hey [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505) ,

Welcome to the community!

Sadly, history searches are only available for a few native jira fields, and duedate is not one of them.

A more detailed explanation and a possible solution from an app vendor can be found [here](https://community.atlassian.com/t5/Jira-questions/How-can-I-do-a-historical-JQL-search-using-a-custom-field-as/qaq-p/2272822).

You could create a workaround by using automation to set a date custom field (when duedate changes -\> set custom date field x to now() ), then you can use JQL for that specific field.

Hope this helps,

Tessa

comments: author: Revathi R K
body: \<p\>Thank you Tessa.\</p\>

\<p\>I have created the automation and trying to run the below query, but getting error.\</p\>

\<p\>project = \&quot;Revathi Test Project\&quot; AND \&quot;Refinement Date\[Date\]\&quot; Changed before \&quot;2w\&quot;\</p\>

\<p\>\</p\>

\<p\>\</p\>

\<p\>Error: History searches does not support Refinement Date.\</p\>

\<p\>Getting same error for other text field.\</p\>


author: Tessa Tuteleers
body: Hey [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505)

History searches are indeed not supported.

However, since your refinement date is a date field, you don't need the history.

If you set the refinement date to now() when editing the duedate field, you can work with that date directly.

If you want to check if the duedate field was edited 2 days ago, you can query "Refinement date" = - 2d (because you would have set it to the current date 2 days ago)

Hope this clears it up!


author: Revathi R K
body: Thank you Tessa


author: Tessa Tuteleers
body: Hi [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505) ,

Great to hear you got it working!

Please remember to accept helpfull answers. This way, users with the same problem searching for a solution can find it faster. :)

Have a great day!

- Tessa


Tags: cloud

jira-cloud
Rule to send weekly report with the upcoming weeks tasks and sub-task that are due
Asked by Kaminel:

Trying to create a rule to do the following:  

Send a weekly email update every Friday at 4:00pm Mountain with the project summary, a list of all tasks and sub-tasks due the following week, and a list of all tasks and sub-tasks completed during the current week.  

Here is what I have so far, but its only pulling completed tasks.  

Thank you in advance for the help.  

Kami![Screenshot 2024-08-19 at 8.40.17?AM.png](/t5/image/serverpage/image-id/342494i9F884D81F089ADDA/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 at 8.40.17?AM.png")


Answers:
author: Bill Sheboy
body: Hi [@Kaminel](/t5/user/viewprofilepage/user-id/5571495) -- Welcome to the Atlassian Community!

For a question like this, please also post an image of the audit log details showing the rule execution. That may provide more context for this syptom.

Until we see that...

If you try the JQL for your first lookup to find tasks due next week, does it return any issues? And, are all of those issues in one Jira project?

Please also post image of the create variable actions and the body of the email your rule sends, as those may indicate a mismatch between the data and result output.

Kind regards,  
Bill


author: Jovin
body: Hey [@Kaminel](/t5/user/viewprofilepage/user-id/5571495)

Have you tried creating filters and saving them, then setting up a subscription for them to run at that time instead of using automation?

<https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter>

comments: author: Kaminel
body: I don't want 2 reports, I want one report with project summary page and a list of all issues completed during the current week and all issues due the following week.


Tags: cloud

jira-cloud
How to Display Epics from Another Board on the Same Timeline?
Asked by Iuliia Manina:

Hi Atlassian Community,

I'm currently working on a project where I have a timeline that displays epics and tasks linked to those epics. However, I need to add an epic from another board to this timeline so that I can view the timeline of tasks from the second board alongside the existing ones on the same chart.

Is there a way to achieve this within the Atlassian tools? Any suggestions or workarounds would be greatly appreciated!

Thank you in advance for your help!


Answers:
author: Samuel Gatica
body: Hi [@Iuliia Manina](/t5/user/viewprofilepage/user-id/5294777)

In a project Board, you can only view issues specific to a project. However, if you are subscribed to the Premium plan, you will have access to [Advanced Roadmaps](https://www.atlassian.com/software/jira/product-discovery/features/roadmaps), which is a distinct product that has been integrated into Jira Premium. This feature enables you to consolidate multiple projects, boards, and filters into a single view.

Best regards

Sam


author: Becky Brooks - Visor for Jira
body: Hi [@Iuliia Manina](/t5/user/viewprofilepage/user-id/5294777) ,

As Samuel mentioned, upgrading to Advanced Roadmaps allows you to display multiple Jira projects into one roadmap / visualization. I do have another alternative for you as well...

Disclaimer: I work at Visor. But I wanted to flag to you that Visor lets you bring in multiple Jira projects into one roadmap using our JQL importer. [https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview)

![animation-3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/342534i8FD3904AB4DE167B/image-size/large?v=v2&px=999 "animation-3.gif")

Let me know what you think. You can also watch a recent review about our app on YouTube from ApeTechTutorials if you search for "A Better Alternative to Jira Advanced Roadmaps (Plans)?"

I hope that helps!

Take care,

Becky @ Visor


Tags: cloud

jira-cloud
Need help with transferring the project
Asked by Rehma:

Hey everyone, is there a way to transfer a project from one Jira account to another account? can someone help me with that? YouTube videos are not making any sense. Thanks


Answers:
author: Samuel Gatica
body: Hi [@Rehma](/t5/user/viewprofilepage/user-id/5569940)

Welcome to the community!

Please take a look at this doc [Cloud migration method](https://support.atlassian.com/migration/docs/cloud-migration-methods-for-jira/)[for Jira](https://support.atlassian.com/migration/docs/cloud-migration-methods-for-jira/)

Additionally, you have some apps that can help you with the migration, check this post

[Migrating projects from cloud to cloud](https://community.atlassian.com/t5/Jira-questions/Migrating-projects-from-cloud-to-cloud/qaq-p/2007980)

Hope this helps

Best regards

Sam


author: John Funk
body: Hi Rehma - Welcome to the Atlassian Community!

In addition to the other suggestions, the Revyz Data Manager for Jira app in the Atlassian Marketplace does a great job of this.


Tags: cloud

jira-cloud

jira-software