youngmon/atlassian-qna huggingface dataset:
Confluence page displayed in Servicedesk portal for customers looks ugly. Why?
Asked by Martina Bubalova:

The page in Confluence looks so different (and nicer) than the same page in Servicedesk (here is ugly).

Any idea how can I fix it?

![confluence.PNG](/t5/image/serverpage/image-id/129256iE195E93F9540FF34/image-size/large?v=v2&px=999 "confluence.PNG")


Answers:
author: Ang?lica Luz
body: Hello Martina,

Thank you for reaching out to Atlassian Community!

When viewing an article in the customer portal, the images are not resized the same as Confluence, since the editor is different.

Some macros also won't render the same as Confluence, that's why the info panel doesn't show the same color in the portal.

There are feature requests suggesting improvements for that:

* [Knowledge base article image doesn't work with center align from Confluence](https://jira.atlassian.com/browse/JSDCLOUD-8285)
* [Open images in original size when clicked in Service Desk Portal Articles](https://jira.atlassian.com/browse/JSDCLOUD-8792)

Please, click on vote and watch to receive updates about the feature.

The workaround, in this case, would be to allow customers to see Confluence.

* [How can I make my users and customers see Confluence pages without a license?](https://community.atlassian.com/t5/Jira-Service-Management-articles/How-can-I-make-my-users-and-customers-see-Confluence-pages/ba-p/869672)

Kind regards,  
Ang?lica


author: Carla Ann Rowland
body: I would add more sections to hold your icons stead of just placing on the page. A three column section would help and if needed you can use CSS or HTML coding to adjust it.

![jira cloud 3 sections example.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/129271i8268336A7C156990/image-size/large?v=v2&px=999 "jira cloud 3 sections example.PNG")


Tags: cloud

confluence-cloud
Can I save Display options setting which in JIRA Issue/Filter ?
Asked by ???_??_:

When I make a new Insert JIRA Issue/Filter from macro.

I should edit Display options to simplify.

For example, I only need Key and Summary, But by default, many options show all Columns to display.

This is a little tedious, because I need to write a report every week, and should edit these options every time..

So Is there any way to save **Columns to display** in **display options** ?


Answers:
author: Ollie Guan
body: Hello [@???_??_](/t5/user/viewprofilepage/user-id/4250086) ,

If you are a space administrator, you can create a page template and preset the fields you need in it.

If you are not a space administrator, please try to contact the space administrator to help you configure the templat.

<https://support.atlassian.com/confluence-cloud/docs/create-a-template/>

comments: author: ???_??_
body: Thanks, a page template is one good way to make a pre-defined issue/filter setting.

I want to know a more advanced way to save only issue/filter macro, not whole template


Tags: cloud

confluence-cloud
'Undo' often doesn't work.
Asked by Jiebyoung Park:

When editing confluence page. 'Undo' often doesn't work. It makes me really confused.

Do you have similar experience? if you have any workaround for this, please let me know.


Answers:
author: Christina Summerfield
body: This issue which is **literally** foundation-level functionality has been ongoing since 2021? Wow Confluence. Do better.


author: Diego
body: Hello there [@Jiebyoung Park](/t5/user/viewprofilepage/user-id/2713299) !

The undo function (CMD+Z on macOS and CTRL+Z on Windows) has two open but ruled out requests that tackled similar situations:
> * [Undo showing a different behavior when using Edit\>Undo on macOS or right click \> Undo on Windows on Confluence pages.](https://jira.atlassian.com/browse/CONFCLOUD-59638)
> * [Undo functionality is way too aggressive](https://jira.atlassian.com/browse/CONFCLOUD-55178)

Since this feature (undo-redo) is not part of the native suite of features of Confluence, we have an open report that is currently being considered:
> [Include an 'undo' and 'redo' option in the new editor](https://jira.atlassian.com/browse/CONFCLOUD-58034)

With this in mind, please allow me to ask you a few questions:
> 1. How are you performing the undo action?
> 2. What system are you currently using?
> 3. What is the browser being used?

Let us hear from you!

comments: author: Jiebyoung Park
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952)

Thanks for your kind reply.

The answer about your question are as follows.

1. I did Ctrl + Z

2. Windows 10

3. Chrome

I really hope this problem could be solved.

Thanks!!


author: Derek White
body: I pasted in some text copied from an HTML page, forgetting to paste as plain text. This went into a table cell. The pasted data had a table. Confluence doesn't support nested tables, so this broke my current table into 2 tables and inserted a new table between them - there was also additional pasted content in the original cell. After using Undo (Windows, Ctrl+Z), the pasted data did not go away, the table did not restore itself. I repeated Undo numerous times, until it ran out of things to undo, and my table is still messed up. And, the majority of the pasted data is still there!

Absolutely horrendous that there is no way to revert to a previously saved draft, as I have been editing this page for the last several hours. The extremely rare occasion where simultaneous editing is helpful **does not** out-weigh the extreme loss of functionality that came with it.

Terrible experience. Any time I do anything more than simple text or lists, Confluence exposes its many rough edges.


author: Derek White
body: Happened again. Another table irrevocably destroyed because paste+undo doesn't work.


author: Jiebyoung Park
body: [@Derek White](/t5/user/viewprofilepage/user-id/2356578)

Yes, this problem is still happening. the only thing I can do is quite often publishing and reverting to the latest release when this already occurs. (to minimize the damage)


Tags: cloud

confluence-cloud
JQL for the Jira Macro to display all issues linked to Confluence Page
Asked by Eric Chen:

Hi everyone,

I'd like to display all jira issues linked to the current confluence page in a table format using the Jira macro.

Currently, after you link a Jira issue to a confluence page, it shows up at the top of the confluence page. I was hoping to also display this information in the page as well in a table format.

How it automatically displays...

![Screen Shot 2021-02-05 at 4.28.02 PM.png](/t5/image/serverpage/image-id/129160i68C29E72FD660305/image-dimensions/362x327?v=v2 "Screen Shot 2021-02-05 at 4.28.02 PM.png")

How I want the JQL to function... I just specified the issue keys for now to show how I would like the macro to work:

![Screen Shot 2021-02-05 at 4.29.12 PM.png](/t5/image/serverpage/image-id/129161i8CEB004CAB9F00D7/image-size/large?v=v2&px=999 "Screen Shot 2021-02-05 at 4.29.12 PM.png")

Thanks!


Answers:
author: Jonathan Yee
body: Hi [@Eric Chen](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4253332) did you manage to find a workaround for this?


author: Fabian Lim
body: Hi [@Eric Chen](/t5/user/viewprofilepage/user-id/4253332)

Unfortunately, Atlassian has decided not to implement this feature. Feature request: <https://jira.atlassian.com/browse/JRASERVER-29072>


Tags: cloud

confluence-cloud
Why is the code snippet function not rendering HTML?
Asked by Patrick Daniels:

I'm using a code snippet on my confluence test page. I've repeatedly pasted various HTML code to try and get it to render, but I'm not having any luck.

I've made sure to select "HTML" from the code snippet option each time but it is still not working. I even used very basic HTML code and validated that it works on non Confluence sites.

Is there perhaps a site level or account level permission that's blocking me from publishing code? If so what is this permission so I can tell our Confluence administrator what to enable on my account settings.

Thanks for any tips,

Patrick


Answers:
author: Patrick Daniels
body: disregard post


author: Kian Stack Mumo Systems
body: [@Patrick Daniels](/t5/user/viewprofilepage/user-id/4252688),   

The code block isn't to render HTML code. If you want to do that, you'll need an app as rendering isn't supported natively in Confluence.

This [app](https://marketplace.atlassian.com/apps/1222649/macrosuite-button-decision-html-more?hosting=cloud&tab=overview) is free and claims to support HTML. Maybe try that one?

Thanks,  

Kian

comments: author: Patrick Daniels
body: My apologies. I mistakenly thought it was similar to the old HTML macro that used to be in Confluence. So is there no longer a built in macro to render HTML? Previous versions had this so I'm not understanding why Confluence would regress in this area.


author: Kian Stack Mumo Systems
body: [@Patrick Daniels](/t5/user/viewprofilepage/user-id/4252688),   

The HTML macro has never been available in Confluence cloud, only in Confluence Server and Data Center.

Thanks,  

Kian


Tags: cloud

confluence-cloud

html

snippet
Sub-Table of Contents
Asked by Pedro Murgel:

Hi all, I wanted to do something quite simple on Confluence and I can't. I have a really long document that needs multiple Tables of Content. Here's an example:

Heading 1s: Red, Blue, Green

Heading 2: a,b,c (all of them under blue)

Heading 3: a1,a2,a3... (all of them under a) / b4,b5,b6 (under b)

I already made a top table of content with only red, blue and green and the a,b,c under the blue (which Ive already managed to do) and once you click on A you could see a table of content with a1, a2, a3. If you clicked on B, you would see a table of content with b1, b2, b3.

I dont know if I was clear enough, but its something really simple to do.


Answers:
author: Diego
body: Hello there [@Pedro Murgel](/t5/user/viewprofilepage/user-id/4253212) !

After reading your description, I am not sure if I follow what is the desired outcome of your setup.

Would you mind manually creating what is the desired outcome just as a mock up? Be careful not to disclose any sensitive information with it.

However, I believe that you need an interactive table of contents, where content is collapsed or expanded upon user click. Currently, this is not supported in our Table of contents macro. You can check more details about it here:
> [Insert the table of contents macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-table-of-contents-macro/)

Let us hear from you!

comments: author: Pedro Murgel
body: Hi Diego. What I wanted to do is the following:

\[Text and then Show up the first table of content\]

* Functions
* Countries
* Products

\[Once I click in Function\]

* Function A
* Function B
* Function C

\[Once I click in Country\]

* Country A
* Country B
* Country C

So, I want to add multiple Table of Contents that show up different contents (Function, Country and Product are a Heading 2, Function A,B,C are a Heading 3). My question is related to doing a table of content that only shows up specific fields.

I figured out that I could put .\*(Function A\|Function B\|Function C), what apparently works for the "Preview", but it does not show up in my page at all.

Can you help me with that?

Thanks


Tags: cloud

confluence-cloud
Import a word document
Asked by jesus.bermudez:

I'm not able to use the import option, because it doesn't appear me, do I need to enable something or install an extension to be able to import documents created in word?

\*Note It's not a permission problem, I have used an administrator user


Answers:
author: Vero Rivas
body: Hi [@jesus.bermudez](/t5/user/viewprofilepage/user-id/4253065)

You have verified that it does not appear in the options that are displayed when you click on the three menu points in the upper right corner of the screen

![rta.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/129147i472AEDED8D4226FA/image-dimensions/337x422?v=v2 "rta.PNG")

Cheers

comments: author: jesus.bermudez
body: Hi [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)

Yes I did, it isn't appear

![Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/129151iBA0B0B2BD4F43D8A/image-size/large?v=v2&px=999 "Confluence.png")


author: Vero Rivas
body: [@jesus.bermudez](/t5/user/viewprofilepage/user-id/4253065) then so I can only think that it is a permission problem, right now I do not know if I miss any other details


author: jesus.bermudez
body: [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) thanks for your help, but it is not a permission problem, I have tried with an administrator user


Tags: import

ms-word
Migrate Confluence to another server
Asked by Obinna Okoroma:

I would like to migrate the same version of Confluence (6.3.3) running on a Windows Server 2008 R2 server to a new server running Windows Server 2016 with the same license key, IP address etc. Is it possible to set up the new server with the the same license key without disrupting the current Confluence application running on Windows Server 2008 R2 until it is time to do the cutover? Is the license key tied to the Server ID?

Thanks.


Answers:
author: Mikael Sandberg
body: Hi [@Obinna Okoroma](/t5/user/viewprofilepage/user-id/4252995) ,

Welcome to Atlassian Community!

Your license key is not tied to the server ID, so you can move it over to the new server without issues. If you want to set up Confluence on the new server first to verify that everything is working you can use the developer license that you have access to and can download from my.atlassian.com. Then once you are ready to do the move then just switch the license over to your production one.

comments: author: Obinna Okoroma
body: Hi Mikael,

Thanks so much for your answer. I will proceed with these instructions.

Thanks again!


Tags: confluence-server

server
What colors are available for templates
Asked by TJ de Vries:

When you create a new custom template, it assigns a colour to the icon that is visible in template selection bar to the right. I've seen teal, yellow, red, green, purple, grey and blue. Are there any other colours available and is there a way to change the colour manually?


Answers:
author: Vero Rivas
body: Hi [@TJ de Vries](/t5/user/viewprofilepage/user-id/4252940)

Look at this page, maybe can help you

<https://support.atlassian.com/confluence-cloud/docs/customize-a-sites-color-schemes/>

Cheers

comments: author: TJ de Vries
body: Thank you for the link. It's not the setting I was looking for I think.

I ment the icon's used for templates when you create a new page and you're able to select one from the righthand bar menu. (*the userinterface is in dutch but it corresponds with the usual english terms*).

![coloursquestion2.png](https://community.atlassian.com/t5/image/serverpage/image-id/129516i147DB0F38C81511F/image-size/large?v=v2&px=999 "coloursquestion2.png")![colours.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/129515iDBEBC1150091F0CD/image-size/large?v=v2&px=999 "colours.PNG")

Background: One reason for wanting to use different colour-icons for the templates is because we see to many people use the wrong template to create 'something' that is not up to requirements. Maybe colours will help them nudge a bit more into the right template. Also, the icons should help users recognize the type of document they are displaying.


Tags: cloud

confluence-cloud
Embedded a google sheet from a shared drive but for some users it opens as an excel file
Asked by Vincent DiPaola:

I have embedded a google sheet from a shared drive in my confluence page but for some users it opens as an excel file and others it opens in google sheets. I want it to open in sheets for all users.


Answers:
author: Mike Rathwell
body: Hi [@Vincent DiPaola](/t5/user/viewprofilepage/user-id/4249749) ,

This doesn't feel like a Confluence problem, per se. Rather it feels more like how each human's workstation is set up for how a given file type is handled on that workstation. It might be worth a chat with your IT problem to see if a) they manage machines deep enough to control that and b) could get them to force a G-Sheet application/file association.


Tags: cloud

confluence-cloud

google-sheets

ms-excel
Pictures are not displayed in confluence Helpdesk
Asked by Kalender KleinerWolf:

I have the issue that images are displayed via the helpdesk as placeholders.

![helpcenter1.jpg](/t5/image/serverpage/image-id/129086i00D3B8C9B33536EC/image-size/large?v=v2&px=999 "helpcenter1.jpg")

When I use Chrome's analysis, I get the following messages.

Failed to run init function: Failed to read the 'localStorage' property from 'Window':

* Access is denied for this document. ? (){i.debug("confluence-keyboard-shortcuts initialising");if(e.PageGadget\|\|j.parent.AJS\&\&j.parent.AJS.PageGadget)i.debug("Inside the Page Gadget. Skipping keyboard shortcuts");  
  else{a.KeyboardShortcut... DOMException: Failed to read the 'localStorage' property from 'Window':
* Access is denied for this document.

Permission is set as follows in Confluence

![helpcenter2.jpg](/t5/image/serverpage/image-id/129087i57EE5713316BD3CA/image-size/large?v=v2&px=999 "helpcenter2.jpg")

Question:  
What can this be due to?  
Does anyone know this issue  
Could it be the permissions?

Maybe someone has a tip for me. The FAQ entries are only used internally in the company.

Best Regards

MW


Answers:
author: Ang?lica Luz
body: Hello [@Kalender KleinerWolf](/t5/user/viewprofilepage/user-id/4252731),

Welcome to Atlassian Community!

Just for us to better understand and help you with this issue, I would like to know if this picture was added on a macro in Confluence.

Is it happening on all pages from the space that is linked to Service Management?

Have you tested using another browser or incognito mode?

How are the permissions in Confluence ([https://xxxxxx.atlassian.net/wiki/spaces/spacepermissions.action?key=SPACEKEY)?](https://xxxxxx.atlassian.net/wiki/spaces/spacepermissions.action?key=SPACEKEY)??)

Is it affecting all customers and users?

Kind regards,  
Ang?lica


Tags: cloud

confluence-cloud

image
Is there a plug-in for reviewing interface specifications not limited to just schemas?
Asked by James Hosker:

I'm aware the XSD viewer plug-in is available but i'm looking for something that is more generic that could you used for version control and change history to interface specifications and not specifically limited to schemas or could XSD viewer be used but I am just not aware of it's capabilities?

All thoughts welcome.


Answers:
author: Gert-Jan van de Streek
body: XSD Viewer is often used together with Git for Confluence to document multiple versions of a schema. Is that what you are looking to do?

comments: author: James Hosker
body: [@Gert-Jan van de Streek](/t5/user/viewprofilepage/user-id/527858) i came across the git for confluence plug-in whilst searching and looks like the two could work well together. This could well suit our needs. Thanks for highlighting


Tags: confluence-server

server
Confluence migration assistant - taking a long time to find spaces on home and during wizard
Asked by jemma bowden:

Hi has anyone had the issue where when migrating to find the spaces it just keeps spinning around. Tried a lot of times and once i was able to get the 24 spaces to display and start the migration. It failed due to something else but i want to run it again and cant due to this. There is no more than 900 pages (number was in the 800s when it came up) so it isnt a massiv migration.

What i am seeing is attached. I am migrating from server to cloud.

![migration_home_spaces_issue.png](/t5/image/serverpage/image-id/129046i77B27C9628C03E26/image-size/large?v=v2&px=999 "migration_home_spaces_issue.png")![migration_stuck_on_spaces.png](/t5/image/serverpage/image-id/129047iE9BA0288205963BC/image-size/large?v=v2&px=999 "migration_stuck_on_spaces.png")


Answers:
author: Shannon S
body: Jemma,

If you went over the checklist Ivan shared and you're still encountering the issue, please raise a ticket with our Migration Support team:

Visit Atlassian's [Contact Support](https://support.atlassian.com/contact) page and select **Migration support** under **What can we help you with?**. Your ticket will go to our migration team, and they can help you with the issue you encountered.

![CleanShot 2021-02-09 at 13.46.52@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/129572i98FC59E2774E410B/image-dimensions/405x316?v=v2 "CleanShot 2021-02-09 at 13.46.52@2x.png")

If you find a solution, can you share it with the Community? It helps others in case they encounter the same thing.

Thank you!

Shannon


author: Ivan Lima
body: Hi [@jemma bowden](/t5/user/viewprofilepage/user-id/1710757), did you have a chance to review the [Confluence pre-migration checklist](https://confluence.atlassian.com/cloud/confluence-pre-migration-checklist-1005331552.html)? Have you tried selecting one or just a few spaces to see if you can isolate this behaviour to a set of spaces?


Tags: confluence-server

migration

migration-customer-care

server

space
I want to read content from my organization a confluence page using REST api through python
Asked by shantanu kumar:

my code looks like this:

```
import requests
from requests.auth import HTTPBasicAuth
contentApiUrl = '/rest/api/content'
# Change these based on your instance
confluenceBaseUrl = 'https://confluence.abc......'
pageId = '26586726'
username = '****'
password = '*****'

requestUrl = '{confluenceBaseUrl}{contentApiUrl}/{pageId}/?expand=body.storage'.format(confluenceBaseUrl = confluenceBaseUrl, contentApiUrl = contentApiUrl, pageId = pageId)
print (requestUrl)

requestResponse = requests.get(requestUrl, auth=HTTPBasicAuth(username, password))
print(requestResponse)
print(requestResponse.content)
```

output:

```
<Response [404]>
b'{"statusCode":404,"data":{"authorized":false,"valid":true,"allowedInReadOnlyMode":true,"errors":[],"successful":false},"message":"No content found wit
h id: ContentId{id=26586726}","reason":"Not Found"}'
```

The pageId , userid and password is correct.

but the catch is when i hit the url mentioned in requestUrl through browser it return the JSON but when i call the url through it gives 404 error.


Answers:
author: Edwin Kyalangalilwa
body: Hi [@shantanu kumar](/t5/user/viewprofilepage/user-id/4252403) ,

Please confirm that you have access to the page. The documentation states:
> **STATUS 404 -**Returned if there is no content with the given id, or if the calling user does not have permission to view the content.

comments: author: shantanu kumar
body: [@Edwin Kyalangalilwa](/t5/user/viewprofilepage/user-id/255918) yes, I can access the confluence page through browser.


Tags: python

rest-api
Due Date reminders via Slack
Asked by Lizelle Coombs:

Hi there. Is there a place where Trello can send a due date reminder to my slack channel? Currently Trello only reminds me 24 hourse before the time, via email. I would like to choose my own reminder time, different from the due date (i.e perhaps 7days before the due date). We love the alert feature to slack, but it would really help to be alerted about due dates.


Answers:
author: Caity
body: Hi Liz,

Right now, there isn't a way to set a Slack reminder based on a Trello card's due date. I'lll let our team know that's something you'd be interested in!

comments: author: Lizelle Coombs
body: Thanks for getting back to me. I actually found a way around it. I am just usig the slack reminder function on the Trello Board and set it so that Slackbot reminds me a week before the due dae. We ahve all now started setting that by defualt when setting a due date in Trello, so I think tha'ts pretty much good enough!


author: Caity
body: Glad to hear you were able to make it work for your needs!


author: Jaspreet Singh
body: [@Lizelle](/t5/user/viewprofilepage/user-id/1906685)- Can you please share the way you were able to achieve this? It will be very helpful. Thanks.


author: avasflo7
body: @lizelle it will be very helpful for me too.


Tags: slack