youngmon/atlassian-qna huggingface dataset:
https://confluence.atlassian.com/ down here in India - tried accessing from multiple ISPs
Asked by Thompson Cherian:

Unable to access Atlassian Documentation from India - Even though Atlassian Status Page it's showing operational, it's not working here

This is happing quite often here

![confluence down.JPG](/t5/image/serverpage/image-id/2683iCF1A5E92A3D047CC/image-size/large?v=v2&px=999 "confluence down.JPG")


Answers:
author: Stefan Arnold
body: Same for me from Germany for last two hours.

comments: author: Thomas Schlegel
body: **Investigating** - Confluence.atlassian.com is experiencing peculiar behavior resulting in degraded service for most users. We are looking into the issue and will update when we have more information.   

(status.atlassian.com)
Applying a theme to site search page
Asked by Thomas Berger:

We are using the default theme as the site default but have many spaces with individual themes and colors.

For example the 'red space' is utilizing a red theme and top bar. However when a user is entering the site search (/dosearchsite.action) the top bar is back to the site default blue.

Is there any way to customize the theme based on the space theme the search is initiated from?

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: No. The user is outside a space at this point, so the system has no context to know what the theme is. It has to use the global theme.

comments: author: Thomas Berger
body: Thanks Nic, that makes sense.

How about modifying the velocity template and add a group membership based condition?

E.g.

```
#if ($userAccessor.hasMembership("target-group", $remoteUser.name))<style>#header .aui-header {  background-image: linear-gradient(to right, #9E043E, #F05A00); }</style>#end
```

Can't seem to find the correct template file...


author: Nic Brough -Adaptavist-
body: That should work, as you'll have a group context for the user!


Tags: server

theme
Recently upgraded the Microsoft Office to 2016, documents from Confluence opens as Read Only
Asked by Bin PAN:

Recently upgraded the Microsoft Office 2013 to 2016, the documents from Confluence pages always was opned as "Read Only" model.

So it doesn't not allow you to save the doc in the server,

The screenshot show as follows,

![screenshot-1.png](/t5/image/serverpage/image-id/2678iC138E14F6D9AAA0A/image-size/large?v=v2&px=999 "screenshot-1.png")

Browser: Firefox \& IE


Answers:
author: AnnWorley
body: It looks like the development team needs to address the issue: [Support Office 2016 with Edit in Office](https://jira.atlassian.com/browse/CONFSERVER-38024)

Please vote for and comment on the ticket to gain more traction with the dev team.
How to add a space blueprint child page
Asked by Gordon Price:

Hi all,

I've followed the Write a simple Confluence Space Blueprint tutorial and am struggling to add a child page.

I've created a child content-template:

```
    <content-template key="example-space-child-a" i18n-name-key="confluence.blueprints.space.child.example.homepage.name">        <description key="confluence.blueprints.space.child.example.homepage.desc"/>        <resource name="template" type="download" location="/xml/example-space-child.xml"/>    </content-template>
```

and then I've also added the content-template reference in the space blueprint section as so:

```
    <space-blueprint key="example-space-blueprint" i18n-name-key="confluence.blueprints.space.example.name" category="examples">        <content-template ref="example-space-homepage-template">            <content-template ref="example-space-child-a"/>        </content-template>
```

After I create the space there aare no pages in the page tree. I've also changed the side bar just to see a list of child page and it shows none. I've checked the orphaned pages as well and the list was empty. Is there another step to the process i've missed?

Thanks


Answers:
author: iamgoingtosneeze
body: I would suggest two things

- make sure that the child definitely is valid. The easiest way to do this is to temporarily put the child at the top level, so you're back to just a single page - just to make sure that there is no reason you cannot load the page. I have found that if I have, say, a rogue '\<' it quietly just fails to load.

The other thing is I have found a lot of problems with caching in this area. How are you running. I have to resort to doing and atlas-clean / atlas-debug to make sure nothing is cached. I'm assuming you've done a hard refresh in your browser before adding a new space (obviously they won't show up under existing spaces)


author: Irakli Edjibia
body: Hi,   
I?ve recently had the same problems, what did help me was this opensource blueprint project.  
<https://bitbucket.org/smartics/smartics-projectdoc-confluence-space-prjmgmt/src/669e82b9750f?at=master>

Greetings Irakli Edjibia


author: Stephanie Blotner
body: I'm running into the same issue. Any advice would be appreciated!

comments: author: Aaqib Khorasi
body: Hello Stephanie,

Just wanted to follow up with you regarding the above concern. I am stucked with the same problem and I am trying to achieve same thing. Did you find a way out for it?

Thanks,

Aaqib


author: Stephanie Blotner
body: Hi Aaqib,  
I found that fixing other errors (like poorly formed markup in my XML templates, discrepancies in page titles, etc.) fixed this issue. My template would only display pages in the TOC if they had no errors (no broken links, no unspecified image files, and so on).


Tags: development

page

space-blueprint
Mobile App?
Asked by Anthony Zepeda:

Are there any plans for a mobile app for Confluence Server. Theres already one for Cloud so I figure it would be easy to allow Server to work with it as well.


Answers:
author: Anthony Zepeda
body: I am very interested in testing this as well!

comments: author: Daniel Roller
body: Sounds great! There is a lot of information on the official Atlassian Marketplace including links to our website where you can reach out to our team:

<https://marketplace.atlassian.com/plugins/net.seibertmedia.linchpin-mobile/server/overview>


author: Daniel Roller
body: We're currently working on an app for server instances that supports reading access to Confluence pages:

<https://marketplace.atlassian.com/plugins/net.seibertmedia.linchpin-mobile/server/overview>

We're still in early beta but if you're interested in evaluating the current state just contact us.

comments: author: Ivy Kirchberg
body: Yes! I would be interested. My colleagues, Matt Dell and Sam Chevalier, may also be interested in being a beta tester. I'll let them know this is an option and have them reach out to directly.


author: Daniel Roller
body: Sounds great! There is a lot of information on the official Atlassian Marketplace including links to our website where you can reach out to our team:

<https://marketplace.atlassian.com/plugins/net.seibertmedia.linchpin-mobile/server/overview>


author: AnnWorley
body: There is a request open for a mobile app that works with Confluence server:[iOS mobile App for Confluence Server and Data Center](https://jira.atlassian.com/browse/CONFSERVER-42688) If it gets enough customer attention it may be implemented. Please vote for it and comment to add emphasis.

In the meantime, per [Confluence Mobile](https://confluence.atlassian.com/doc/confluence-mobile-284365706.html), "You can access Confluence Server on any device using a browser. Confluence will detect your device's size and switch to the mobile web version when necessary."  

comments: author: Ivy Kirchberg
body: Here at Yale, we'd be very interested in having a mobile app for both iOS \& Android. Not cloud-based, though.


author: Katya Godneva
body: Hello, we too, here, at St. Petersburg, also for android.
Anyone having issues accessing the site?
Asked by gregory sleath:

Hi All,

When I go on the website keeps coming up with page unavailable, your atlassin cloud service is currently unavailable.

<br />

This has been happening the last few days, any ideas?

Thanks,


Answers:
author: gregory sleath
body: yes been happening all day, just seen that a jira has already been raised.

Thanks for your help.


author: Nic Brough -Adaptavist-
body: The Cloud instances I have access to are ok.

It might be that yours is undergoing maintenance or upgrade, which usually lasts only a few minutes. If this persists for more than a few minutes though, then raise it with <https://support.atlassian.com> to find out what's wrong and get them to fix it.
mySQL instead of embedded database for confluence
Asked by Chris T:

When I installed confluence I chose the evaluation mode that used an embedded database. Now that its running how do I change to mysql? I loaded the mysql files but don't know how to get confluence to start using them.


Answers:
author: Chris T
body: I thought it would of been easier. I'll just create a new aws instance and start again.


author: Nic Brough -Adaptavist-
body: You'll need to go through a migration - see <https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html>


Tags: mysql
confluence.tenant.VacantException after upgrade from 6.0.2 to 6.2.2
Asked by xkey:

The old discussions suggested that it could be

1) Database issue. However, I was able to login to database using the same credential.

2) hostname. it has been running before, so I modified /etc/hosts, no use.

3) application-data/confluence/confluence.cfg.xml looks good for mysql definition

Any other possible reasons?

Host OS is 16.04

```
com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted [public abstract org.hibernate.Session org.hibernate.SessionFactory.getCurrentSession() throws org.hibernate.HibernateException] is not allowed.	com.atlassian.confluence.tenant.TenantGate$1.lambda$create$0(TenantGate.java:43)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)	com.sun.proxy.$Proxy54.getCurrentSession(Unknown Source)	sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
?
```


Answers:
author: xkey
body: Forgot to mention that I also upgraded from 14.04 to 16.04, which moved mysql to 5.7. After reading ther posts on this forum, there seemed to be a problem of mysql url where system unknown variables passed to jdcb and causing the problem.

This was apparent from application-data/confluence/logs/atlassian-confluence.log

i had to remove all Session Variables from url in confluence.cfg.xml

```
<property name="hibernate.connection.url">jdbc:mysql://localhost/confluence</property>
```

then it started to come up

Wondering if this would cause other problems especially for utf storage_engine and etc

comments: author: xkey
body: ```
<property name="hibernate.connection.url">jdbc:mysql://localhost/confluence?useUnicode=true&amp;characterEncoding=utf8</property>
```

no need to remove others

However, it still keeps complaining

2017-07-03 10:20:15,407 ERROR \[localhost-startStop-1\] \[confluence.setup.dbcheck.MySQLChecker\] checkStorageEngineType Your database Storage Engine could not be determined: Incorrect result size: expected 1, actual 0  
org.springframework.dao.EmptyResultDataAccessException: Incorrect result size: expected 1, actual 0
how can i change automatically change the group of any ldapuser who logged in
Asked by abhay singh:

i logged in through ldapuser and i want to change its group to main group of ldap , how can i do ?


Answers:
author: AnnWorley
body: I cannot tell from your question whether you are using an [internal directory with LDAP authentication](https://confluence.atlassian.com/doc/connecting-to-an-internal-directory-with-ldap-authentication-229838462.html) or an [LDAP Connector](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html).

There is also a choice to use internal groups versus LDAP groups. If you are using groups defined in LDAP then you can add the user to the group in the LDAP directory, rather than in Confluence, and Confluence can synchronize the group membership. If your user directory is "read only with local groups" then you can add the LDAP user to a group defined in Confluence.


Tags: ldap

ubuntu
Trying to install confluence on my centos 7 computer
Asked by Chris T:

I'm trying to install Confluence on my Centos 7 installation. After it asks about the Mysql and trys to load the page and then I get the error below. I've tried uninstalling confluence but get same error so not sure what I need to delete to restart the installation fresh. I have Jira working but currently have it stopped incase its interferring with Confluence.

--------------  
A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](http://34.197.123.252:8090/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](http://34.197.123.252:8090/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](http://34.197.123.252:8090/)

The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.   
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

### Cause {#toc-hId-1562682367}

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)

#### Stack Trace:\[hide\] {#toc-hId--1185988099}

```
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)	at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)	at com.atlassian.confluence.setup.webwork.ConfluenceXWorkTransactionInterceptor.getTransactionManager(ConfluenceXWorkTransactionInterceptor.java:28)	at com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:56)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)?
```


Answers:
author: Edwin Kyalangalilwa
body: Try this

<https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>
Confluence Doesn't Play MP4 Sound
Asked by Todd Shoenfelt:

We embedded an mp4 video in a Confluence page. The video plays, but the sound doesn't, regardless of the browser.


Answers:
author: Florian Sch?ller
body: Today i was able to reproduce this issue - the problem is the codec of the mp4 file.

Once i uploaded a file (multimedia makro) in confluence with the audio codec A52 Audio (aka AC3).![image-2022-05-11-08-49-12-806.png](https://community.atlassian.com/t5/image/serverpage/image-id/196771i4B5D4936D2FC2FFA/image-size/large?v=v2&px=999 "image-2022-05-11-08-49-12-806.png")

While using this format the sound was not working in confluence.

Afterwards i did the same with the audio codec MPEG AAC Audio (mp4a) and everything is working fine!

![image-2022-05-11-08-48-03-506.png](https://community.atlassian.com/t5/image/serverpage/image-id/196770i2F4F71CBDA2C4048/image-size/large?v=v2&px=999 "image-2022-05-11-08-48-03-506.png")

best regards,

flo


author: AnnWorley
body: Please let me know a little more. Does the mp4 play on the same computer if you just launch it from the file system? Do any other mp4s play audio in Confluence or are they all silent?

comments: author: Matt Sensenbrenner
body: Same thing is happening to me. The mp4 file in questions does have audio when I play it back on the desktop.
Can I roll my own SSO in Confluence
Asked by Rob Aronson:

Can I configure single signon manually for Confluence using Kerberos to Active Directory?

We don't need anything fancy, I do a lot of Tomcat and kerberos for other applications.

Thanks


Answers:
author: Bruno Vincent
body: Hello Rob,

You can either develop your own Kerberos add-on or buy an existing one from a third-party vendor, see <https://marketplace.atlassian.com/search?query=kerberos>

Disclaimer: I work for the vendor of one those Kerberos plugins, you might want to take a look at our [IWAAC Kerberos SSO](https://marketplace.atlassian.com/plugins/com.cleito.iwaac/server/overview) add-on. One of its advantages is that it works on your whole Atlassian Stack (Jira, Confluence, Bamboo, Bitbucket, FishEye, Crucible) and also on non Atlassian applications such as Jenkins (actually it can be installed on any Java web app).


author: Maarten Cautreels
body: Hi Rob,

By default Confluence only supports SSO through Crowd, see [Single Sign-on Integration with the Atlassian stack](https://confluence.atlassian.com/kb/single-sign-on-integration-with-the-atlassian-stack-794495126.html). But luckily there's a company that has created an addon which should help you implement other SSO solutions on Confluence and JIRA: [Kantega](https://marketplace.atlassian.com/plugins/no.kantega.kerberosauth.kerberosauth-plugin.confluence/server/overview).

Best,

Maarten
Creating a subtask in a Confluence Article
Asked by John Thompson:

I use Confluence to create build specs related to specific JIRA tickets. Is there a way to create a button to create a sub-task for a specific JIRA task in a Confluence document?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@John Thompson](/t5/user/viewprofilepage/user-id/1138930) ,

unfortunately you can create task but not subtasks.

Fabio


Tags: jira-core
Link page to another page in confluence
Asked by Latoshica Williams:

I have created a child page to a home page. thhe page I created will have links. I would like the page to link to another page that I created as well. Please advise.

Thank you,


Answers:
author: Alex
body: This issue has been raised here - <https://jira.atlassian.com/browse/CONFCLOUD-75982>

Please vote for it, as this is a major piece of functionality which has been removed and we need to let Atlassian know that we need it back.


author: Maarten Cautreels
body: Hi Latoshica,

There's a couple of ways to link to another Confluence page, you can simply copy the url from the address bar in your browser and paste it when editing the other page. Confluence will automatically convert the url to a pretty-readable-link.

All other ways can be found in the documentation: [Linking to Pages](https://confluence.atlassian.com/conf51/linking-to-pages-336169401.html)

Best,

Maarten

comments: author: Nic Brough -Adaptavist-
body: It's worth training your users to \*never\* use browser links. They break if pages are moved or renamed and on migrations and creating test systems. You should \*always\* use internal links.


author: daniel.lewis
body: What's an "internal link?"


author: Nic Brough -Adaptavist-
body: A link to a page inside **this** Confluence, rather than a fixed place on the internet.

An analogy - if you want to contact me, I have a postcode and a mobile 'phone number you might use. The postcode is an external link or url, the mobile number internal. If I move house, the postcode breaks, but my mobile does not.


author: daniel.lewis
body: How does one obtain such a link?


author: Nic Brough -Adaptavist-
body: Click "link", start searching for the page you want to link to.


author: Alex
body: That doesn't work. Searching in the link macro is not working, at all. Nor are recent pages.

The ONLY functional way to link pages now is to use the full URL.

I don't know if this is a bug, or the continuation of Atlassian's raging shredding of all useful features in what used to be a good product, but the end result is the same.

No internal links, just grab the URL.


author: Fredrik Gunnarsson
body: Experiencing the same issue, the searching when adding a link is not working as it used to
Confluence Data Center - add User Macro takes hours to show up on other nodes
Asked by Leann Adams:

Configuration: Confluence Data Center, 2 nodes in cluster

Confluence administrator added a User Macro on node 1 and it took several hours for it to show up on node 2. Trying to understand why it took so long for it to show up on node 2.

Where is User Macro data stored (cache, database, both)? Do users need to clear all browser session/cookies and relogin to the application in order to see the macro on the other nodes in the cluster?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Leann Adams](/t5/user/viewprofilepage/user-id/627985) ,

macro info are stored at database level. Btw, there is a cache sync over different nodes. Try to verify if nodes communicate correctly.

Fabio


Tags: confluence-data-center
What file types are supported for versioning in Confluence?
Asked by Dan Fredrickson:

I'm wondering if they go as far as correct versioning for Illustrator files.


Answers:
author: Thomas Schlegel
body: Hi Dan,

I'm not sure what your question is about. Each attached file, regardless of its file type, is versioned. If you upload a file with the same file name again, you end up with a new version and older versions, which you can also look at in the attachments view.
When will the servers in Ireland be available for use?
Asked by Steven Zonnenberg:

Within our company we're having a discussion about using Jira Servicedesk Cloud or Server. The discussion became a bit more difficult after reading Atlassian is expanding their servers to the EU, Ireland.

- When can we expect these servers to come available?

I don't know if this is the right place to ask my second question but, the second part of the discussion is the use of Insight asset manager. We've received news this add-on will become available for the cloud solution.

- Is there an indication of a release date?

As a secondary option we're thinking of a hybrid scenario. With Jira SD in the cloud and Insight as CMDB on-premise. Is this a possibility within Jira?


Answers:
author: Daniel Wester
body: Not sure if you'll get a better answer than "as soon as it's available" for the first one. There is a beta program going on that you can sign up for at <https://www.atlassian.com/trust/infrastructure> .

As far as the insight question - your best bet is to contact Riada (riada.se ).

comments: author: Steven Zonnenberg
body: Thank you for your answer!

I'll contact Riada for my questions about Insight and will be waiting for a release date from Atlassian.


author: Jakob Kluijver
body: any news on this?


Tags: bitbucket

jira

jira-service-desk
Export to PDF - date in file name
Asked by Hubert Kowalski:

Hi All,

I use PDF export in Confluence sometimes and found, that it will be better to format date in file name this way:

20170630

rather than this:

300617

First option enables file sorting with chronological order, second one not. Is there a way to change default PDF file name format? Rgrds,

Hubert


Answers:
author: Nicolas Seronvalle
body: I think this is only possible with an add-on. You can check the add-on mentionned here [https://community.atlassian.com/t5/Confluence-questions/How-to-change-customise-the-pdf-filename-of-exported-from/qaq-p/267010](https://community.atlassian.com/t5/Confluence-questions/How-to-change-customise-the-pdf-filename-of-exported-from/qaq-p/267010?)