youngmon/atlassian-qna huggingface dataset:
my created service request type it doesn't appear in my service requests list
Asked by Wout:

I copied the 'onboarding employee' service request and changed the name into 'off boarding employee' . When I try to use this service request type in 'create' it doesn't appear in the options, see picture. Also it doesn't appear in the portal either, see picture.

![Screenshot 2024-09-17 at 15.04.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/347743iD356DE459861F910/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 15.04.11.png")![Screenshot 2024-09-17 at 15.03.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/347744i1633504B5BA1D9AC/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 15.03.32.png")


Answers:
author: Manon Soubies-Camy
body: Hi [@Wout](/t5/user/viewprofilepage/user-id/4748104),

Does this request type have [restrictions](https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-request-type-restrictions-in-Jira-Service-Management/ba-p/2735416)? You may not be authorized to raise this specific request:

![restricted-request-type.png](https://community.atlassian.com/t5/image/serverpage/image-id/347739i9076A262E40D1F77/image-size/large?v=v2&px=999 "restricted-request-type.png")

Hope this helps!

- Manon

comments: author: Wout
body: Thank you Manon for your suggestion. Yes, the service request has restrictions. I added my name to it to give myself permission to use it.

KR,

Wout.


author: Wout
body: Following what I said above, I double checked the permissions again and added my name. Now it works!


author: Manon Soubies-Camy
body: Great, glad it helped!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create Report and Dashboard with all Assets Types
Asked by PK:

Hello Community!

We want to create Report, which should show status of all Asset Types, like all asset allocation status.

Currently we are having report which can show only one type of asset, but we need to show all asset types with status.

We have created Pie Chart over Dashboard, but it is of one type, we need multiple asset types in below format.

![Screenshot 2024-09-17 164836.png](https://community.atlassian.com/t5/image/serverpage/image-id/347717i0F8BB9D7878D3153/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 164836.png")

Thanks in advance.


Answers:
author: Shikha Verma
body: Hi [@PK](/t5/user/viewprofilepage/user-id/5559298), You can create "JQL Filters" This filter will include all issues of different asset types. You can add more criteria if needed (e.g., specific statuses or projects)and then Save the filter.   
Then, Create a Dashboard and add a Gadget, such as a "Pie Chart" or "Issue Statistics."  
Choose the filter you created in the dashboard configuration.   
To display all asset types and their statuses, you can add multiple gadgets.  
Also, you can use the third-party application "Custom Charts for Jira" to achieve this. This app is easy to configure and has multiple functionalities. I am personally using it.   
Hope this will help!

comments: author: julia_gracia
body: In cloud you can?t do this


author: Shikha Verma
body: Hi, [@julia_gracia](#)[.](#) I am using Jira Cloud and have configured similar custom reports.


author: PK
body: Hello [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585)

Thanks for the reply!

We were using Datacenter, so is it applicable for DC also?


author: Shikha Verma
body: Hi [@PK,](#) I am not 100% sure, but research says that it applies to data centres, too. You can give it a try.


author: PK
body: Hello [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585) ,

could you please confirm me, for Assets Dashboard how many gadget we can select, as we tried only one type called "**Asset Gadget**", but in this also few limitations are there, so please help me how we can create report and dashboard for assets.

We need to see all asset types and their status on dashboard.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to manage site custom field
Asked by Dirimo:

Hi, on my JSM project i can't customize as desired the custom field "site".  
I set up the field type select list (single choise).  
I would like that this field could be edited with different choises for every single project when is enabled.

Now if i enable the custom field the results of the choise is inherited from the parent scheme project (has the same list to be chosen).  
I would like to understand how to use the same field with different option choise for every project.   
I don't know if it's possible but could be enough to display "site" in request form but in the settings could have a different name (for example site_2)  

Thank you in advance for assistance  

Regards


Answers:
author: Kai Becker
body: Hi [@Dirimo](/t5/user/viewprofilepage/user-id/1466559)

welcome to the community and thank you for your question.

What you would like to take a look at should be custom field context  
A complete guide can be found here: <https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/>

To give you a little bit more context: When you create a custom field, it will usually get a global context, meaning it will have the same choices in every project. What you can do then: Setting up separate custom field contexts for every project where you would differ from the default config.

The setting can be found via: Settings \> issues \> custom fields \> 3dot menu on the specific custom field \> contexts and default value

comments: author: Dirimo
body: Thanks a lot [@Kai Becker](/t5/user/viewprofilepage/user-id/1178079) for a fast and complete response.  
I follow your instruction and i resolve the situation.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we limit the time for submitting survey response
Asked by Anna Nguyen:

Hi everyone,

Can we limit the time for submit the survey result from customers? It means that customers just can submit the survey response once for 1 ticket

By the way, can we set up the time limit for receiving the survey result. For example, after 3 months since ticket was resolve, customer no longer rate the survey

Thanks


Answers:
author: Anna Nguyen
body: I see this screen when trying to rate the survey many times, What is the rule for survey rating restriction?

![survey.png](https://community.atlassian.com/t5/image/serverpage/image-id/347705iC4470BB8C6934B2F/image-size/large?v=v2&px=999 "survey.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Upcoming changes in Slack will affect the Chat feature in JSM?
Asked by Shikha Verma:

Hey Everyone!

I have recently received the below Email:   

A workspace that you administer contains apps or integrations that recently used the files.upload web API method. We want to inform you about an important change coming to support for the files.upload API. March 11, 2025.  
Support for the files.upload API for all apps will be discontinued. To prepare for this change, we recommend that app owners migrate away from files.upload and instead use the combination of files.getUploadURLExternal and files.completeUploadExternal. You can also leverage Slack's SDKs to help transition to this new way of uploading files by visiting our api.slack page.   
If the apps using the files.upload API are not updated to the method above, file uploads from those apps in your workspace or organization will no longer work beginning on March 11, 2025. To view a list of apps in your workspace impacted by this change, click below:   
See list of affected apps More information about this change can be found in our developer changelog. If you have any questions or need help, please reply to this message or reach out to us at feedback@slack.com.   
Thanks,   
The team at Slack  

Does anyone have any idea about it?   
Also, will this change will also affect the Atlassian assist/ Chat functionality in Slack?  

Thanks in advance!  

![Screenshot at Sep 17 14-50-27.png](/t5/image/serverpage/image-id/347698iF6083DCE77771E2D/image-size/large?v=v2&px=999 "Screenshot at Sep 17 14-50-27.png")


Answers:
author: Shikha Verma
body: Hi Everyone!  
I am excited to let you know that Atlassian developers have confirmed that they are in the process of rolling out a new set of services that use the Slack files APIs and that no customer impact should occur. Once Slack implements its changes, there should be no end-user-facing changes or impact. ![smile.png](https://mail.google.com/mail/u/0?ui=2&ik=3b92575dca&attid=0.1&permmsgid=msg-f:1810484583259891788&th=19202222d886e84c&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ8H-IAGCDwReSdT6jFjLqI6w0tzKR8P89GlB2fjCA9vx60GUkJUApXSaHpLQAsY3PsdoOknLeHajOB0XYIz_jyVCaNi4Frh0Bz2DYgWD7E9uIhWdtdLU0QJgmg&disp=emb)


Tags: cloud

jira-service-management

jira-service-management-cloud
Update Elements connect field without affecting change history or last update time (multiple values)
Asked by WindHub Support:

I have a script to update an Elements Connect field without affecting "change history" or "last update time", but it only works for single values:

```
import com.atlassian.jira.component.ComponentAccessorimport com.atlassian.jira.issue.CustomFieldManagerimport com.atlassian.jira.issue.Issueimport com.atlassian.jira.issue.fields.CustomFieldimport com.atlassian.jira.issue.ModifiedValueimport com.atlassian.jira.issue.util.DefaultIssueChangeHolderimport com.atlassian.jira.issue.index.IssueIndexingServiceimport com.atlassian.jira.issue.index.IssueIndexingParams// Define the custom field ID. CUSTOMFIELD_ID = 333 for the custom field "Platform".def CUSTOMFIELD_ID = 333// Retrieve the CustomField object using its IDCustomField customField = ComponentAccessor.getCustomFieldManager().getCustomFieldObject(CUSTOMFIELD_ID)// Define the new value to be set for the custom fielddef newValue = 'PT3'// Define the JQL query to find issuesdef jqlQuery = 'key in (ISSUEKEY-101,ISSUEKEY-102)'// Execute the search with the provided JQL queryIssues.search(jqlQuery).each { issue ->    // Update the custom field value for each issue    customField.updateValue(        null, // No custom field configuration        issue, // The issue being updated        new ModifiedValue(issue.getCustomFieldValue(customField), newValue), // New value for the field        new DefaultIssueChangeHolder() // A holder for changes    )    // Re-index the issue to reflect the changes in the search index    ComponentAccessor.getComponent(IssueIndexingService).reIndex(        issue, // The issue to be re-indexed        IssueIndexingParams.INDEX_ISSUE_ONLY // Re-index only the issue    )}
```

def newValue = 'PT3,PT8'  
results in: {"keys":\["PT3,PT8"\]}  
but what I need is: {"keys":\["PT3","PT8"\]}

def newValue = \['PT3','PT8'\]  
does not work with: new DefaultIssueChangeHolder()

Any ideas on how to make this work?


Answers:
author: Maelle RUILLON
body: Hi [@WindHub Support](/t5/user/viewprofilepage/user-id/1019729) !

it seems the value you need to assign to the `newValue` variable should be:

**def newValue = '{"keys":\["PT3","PT8"\]}'**

From your current script, it seems you're using a static value for `newValue` instead of a dynamic one. Updating it to the following format should resolve the issue.

Could you clarifiy if there's a specific reason why you're not replacing `def newValue = 'PT3'` with `def newValue = '{"keys":["PT3","PT8"]}'` in your script?

Don't hesitate to let me know if the problem persists.

Kind regards.

Maelle


Tags: custom-field

elements-connect

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Reporter can't change status in service desk project
Asked by ????? ?????:

Hi!

I have a problem:

1. User 1 (Customer) creates an issue in the service desk project. User 1 can be any employee of the company.

2. The issue is performed by user 2 or 3

3. Final status - verification by the customer. In this case, the issue should be checked by User 1 and put it in the Ready or Reject status, but he cannot do this and receives a message: You cannot change the status of this task.

4. How can I fix this?


Answers:
author: Jakub Koc
body: You might want to add an approval step while transitioning to one of statuses "Ready" or "Reject" while one of your agents moves to the review status add reporter as approver.  

<https://support.atlassian.com/jira-work-management/docs/set-up-approvals-for-your-project/>

comments: author: ????? ?????
body: thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
how to copy asset field value in to Jira custom field (Text format) value
Asked by NEGAR JALALIAN:

Hi experts

I need your help . in my Jira JC :

I have many asset fields which I need to copy the value of each asset field in to Jira Custom field .

do you have any common experience or any solution ?

I want to use Automation for Jira


Answers:
author: Jack Brickey
body: [Duplicate post](https://community.atlassian.com/t5/Automation-questions/how-to-copy-asset-field-value-in-to-Jira-cutom-field-Text-format/qaq-p/2709008)
Calculate story point when issue is deleted.
Asked by Neeta Dubey:

Hi All,

I already have rule written which calculates sum of story points and shows it at feature and Objective\[similar to Epic level\] however when a story is deleted or unlink from that feature it doesn't recalcuate story points automatically. How can I achieve this?


Answers:
author: Birgit Strompen
body: Another possibility might be to run a scheduled rule daily / weekly, which calculates the sum of epics "In Progress"


author: John Funk
body: Hi Neeta,

You should be able to copy your current automation rule and then change the trigger of the new one to Issue Deleted. Then modify the rule as needed.
Activate the Assist app on Slack channel without the need of reacting with emoji
Asked by Ant?nio Augusto Sousa Britto:

Hello everyone, this is my first post, so excuse in advance for any inconvenience.

I'm struggling to find a way to raise the Assist app my Slack support channel whenever a new message kicks in. (desired behavior).

Currently, users need to post the message/thread, and then react with the :ticket: emoji, and only then, the Assist app pops up for them to raise their requests.

We used to use Halp Assist, and now we're setting up from ground a Service Project to replace it. The channel that stil use Halp has this behavior of popping up whenever a message kicks in the channel.

Any clues on how I can achieve this same behavior with Jira Servie Project and chat integration with Slack?


Answers:
author: Ant?nio Augusto Sousa Britto
body: I'll answer my own question in case someone else stumble on this problem in the future:

Just found out reading the docs on [how to create issues automatically](https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings/#Create-issues-automatically)


Tags: slack
How do I create an automation that will apply a label to cloned tickets?
Asked by Rhea Gupta:

Hello,

I've created an automation that clones specific issues from Project A to Project B. However, I require that all my issues in Project B (including the ones cloned from Project A) be assigned a specific label so that they can be displayed in a dashboard (i.e. label = DE, and there's a dashboard that only displays DE tickets). I've tried to create an automation so that I don't have to manually update the label of each cloned ticket in Project B, but it doesn't seem to work. Does anyone have any ideas how to accomplish this?


Answers:
author: Bill Sheboy
body: Hi [@Rhea Gupta](/t5/user/viewprofilepage/user-id/5502396) -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Kind regards,  
Bill


Tags: clone
Automation rule for creating test cycle and test folder for zephyr scale jira cloud
Asked by Madhuri Latha:

Hi Team,

We want to auto create test cycle and test folder in zephyr scale cloud , is there any automation rule for that , kindly help us .

Thanks,

Madhuri


Answers:
author: Andy Barbet
body: There are no automations that work with Zephyr Scale as yet. You could however use its API to script creation of those elements. Here are some links to help with that:

[Zephyr Scale Community](https://community.smartbear.com/category/zephyr-scale-community) - the best place to get support from users of Scale

[Zephyr Scale Server API (v1)](https://support.smartbear.com/zephyr-scale-server/api-docs/v1/) - if you're using the Server/Data version of Scale

[Zephyr Scale for Jira Cloud API](https://support.smartbear.com/zephyr-scale-cloud/api-docs/) - if you're using the Cloud version of Scale

[SmartBear Support](https://support.smartbear.com/zephyr-scale/message/) - if you want support from SmartBear using Scale or APIs


Tags: jira-cloud

zephyr
Date Format Error
Asked by Crist?bal Gonz?lez:

I Created a Custom Field, image below:

![Screenshot 2024-05-17 at 13.29.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/324578i349A254E17751AD4/image-size/large?v=v2&px=999 "Screenshot 2024-05-17 at 13.29.19.png")

I created an Automation to fill this new field with the Fix Version release date. I'm using this value to fill the date: {{issue.fixVersions.releaseDate}}. The automation is returning the following error: "*(The Version End Date must be of the format "yyyy-MM-dd" (customfield_10035))*"

I tried to select the Date Format for the Custom Field (Version End Date) but I could find how to set. Somebody knows how can I fix this error?


Answers:
author: Jack Brickey
body: Hi [@Crist?bal Gonz?lez](/t5/user/viewprofilepage/user-id/5385825) , can you try this...

```
{{issue.fixVersions.releaseDate.jiraDate}}
```

comments: author: Crist?bal Gonz?lez
body: It worked! Thanks a lot [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)


author: Mikael Sandberg
body: If you add .jiraDate to your smart value it will convert it to the right value:

{{issue.fixVersions.releaseDate.jiraDate}}

comments: author: Crist?bal Gonz?lez
body: Worked! Thank you very much [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)


Tags: cloud

custom-field

date-format

fix-version

jira

jira-cloud
Automation: Automatically copy Sprint End Date to planned End Date when added or changed.
Asked by KAIA STRICKLAND:

I am attempting to create an automation that will automatically populate the 'due date' and the Planned End Date with the Sprint End Date for that issue when the Sprint is added or changed. I have tried all of the formulas below and I either get nothing, I get the date of the last sprint created but if I chose any other sprint I get "*Jan 01, 2024"* or one of the errors below:

**Trigger:**

When value changes for the Sprint field --\>

**Planned End Date:**

{{Issue.Sprint.endDate.min}} --\> Does not work due to format

{{issue.sprint.startDate.min.format("dd/mm/yy h:mm AM/PM")}}

**Planned End Date:**

{{Issue.Sprint.endDate.max}} --\> Does not work due to format

{{Issue.Sprint.endDate.format("yyyy-MM-dd")}}

**The format it is: 07/Jan/24 7:00 PM**

And I tried these formulas but neither didn't work, I have them with the error messages.

**{{issue.sprint.startDate.min.format("dd/mm/yy h:mm AM/PM")}}**   
EDIT ISSUE

Error rendering smart-values when executing this rule:  
Failed to get value for issue.sprint.startDate.min.format("dd/mm/yy h:mm AM/PM"): {{issue.sprint.startDate.min.format("dd/mm/yy h:mm AM/PM")}}

<br />

**{{issue.sprint.startDate.min.format("dd/mmm/yy h:mm AM/PM")}}**   
EDIT ISSUE  
Error rendering smart-values when executing this rule:  
Failed to get value for issue.sprint.startDate.min.format("dd/mmm/yy h:mm AM/PM"): {{issue.sprint.startDate.min.format("dd/mmm/yy h:mm AM/PM")}}  

**{{issue.sprint.startDate.min.format("dd/mm/yy h:mm a")}}**

##### EDIT ISSUE {#toc-hId--1453068718}

Error editing issues  
DIST-10826 (Check the format of Planned start (customfield_10135), Check the format of Planned end (customfield_10136))


Answers:
author: Kalyan Sattaluri
body: Hello [@KAIA STRICKLAND](/t5/user/viewprofilepage/user-id/5496288)

I am intrigued by the format this field needs.

To begin with, there is syntax issue in your formatting. So please try below and see if that fixes it.

{{issue.sprint.startDate.min.format("dd/MMM/yy")}}

comments: author: Kalyan Sattaluri
body: Assuming the format field needs is **07/Jan/24 7:00 PM**


author: KAIA STRICKLAND
body: I tried {{issue.sprint.startDate.max.format("dd/MMM/yy")}} and I got the "Check the format error" again.


author: Kalyan Sattaluri
body: OK, lets try this as well please.. :p

{{issue.sprint.startDate.min.format("dd/MMM/yy HH:mm")}}


author: KAIA STRICKLAND
body: [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) I got it!! I put the formula in "Additional fields" and it worked!![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/324313i021338D2723DA39C/image-size/large?v=v2&px=999 "Capture.PNG")


author: Kalyan Sattaluri
body: I am surprised why it did not work when directly assigning. But glad you got this done!


Tags: cloud

jira

jira-cloud
How to clone comments in real time?
Asked by Andreina Blanco-Uribe:

Hi,

I clone issues from Jira Work Management to Jira Work Management and now I want to clone the comments added in both, in real time.

How can I create the automation?

Thanks,

Best regards


Answers:
author: Kalyan Sattaluri
body: Hello [@Andreina Blanco-Uribe](/t5/user/viewprofilepage/user-id/4859339)

You cannot clone comments, instead you have to Add comment to the other issue.

And, If you want these comments to be synced between each other, you need to have rules in both places/projects.

Typically such a rule looks like:

* Trigger = Issue commented
* Branch on Linked Issues = choose link type as "Clones" or "Cloned By" depending on your workflow..
* Add Action -\> Comment on Issue and give smart value {{triggerissue.comment}}

You will implement similar rule in second project but do take care of your link type.

Hope it helps.

comments: author: Andreina Blanco-Uribe
body: thanks so much!!


Tags: cloud

jira

jira-work-management

jira-work-management-cloud
I want to make a transaction with the Date in the Request
Asked by Sefa Sevencan:

Hello,

We select an "end date" in the request. I want the automation to run every day and change the status of the issue if the date of the day and the date in the request are equal.  

Thanks in advance for your help.


Answers:
author: Kseniia Trushnikova
body: Hey [@Sefa Sevencan](/t5/user/viewprofilepage/user-id/5062958),

Use the JQL **"End date" \<= now()** in your rule to find such issues and then transition them:

![Screenshot 2024-05-21 at 17.29.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/325088iC850ED3590A579F5/image-size/large?v=v2&px=999 "Screenshot 2024-05-21 at 17.29.50.png")


Tags: cloud