youngmon/atlassian-qna huggingface dataset:
After completing sprint committed story points is showing as 0 in velocity report.
Asked by Rashmi Jogiya:

After completing sprint committed story points is showing as 0 in velocity report, whereas story points were added before sprint start. Can someone please help here what has happened why it is coming as 0. Please find screenshot for reference.

Thanks in advance.

![Screenshot from 2023-10-19 18-03-31.png](https://community.atlassian.com/t5/image/serverpage/image-id/287245i712630E077B98857/image-size/large?v=v2&px=999 "Screenshot from 2023-10-19 18-03-31.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. This means that there was no story point added when the sprint was started. Let me share an example.

Sprint start date : October 1'st

Story point added to the issue on : October 2'nd

Sprint actually started on : October 2'nd

In this case sprint was started on October 2'nd, but the start date of sprint was Oct 1'st and story point added to issues on October 2'nd. Considering the sprint start date Oct 1'st, there was 0 story points.

comments: author: Rashmi Jogiya
body: Thank you Mohanraj, but story points were added before starting the sprint. I am still not able to figure out what went wrong and committed SP is coming as 0. Whereas in the next sprint after that issue committed and completed both story points came correct.

Will be thankful if you or someone else can help in the case.

Thanks in advance.


author: Mohanraj Thangamuthu
body: Hello, Could you help me with the screenshots of the sprint start date/time and issue history from one issue showing the date/time of the story point.
Slack Integration with Jira Work Management
Asked by Brian Taylor:

With Slack in the cloud, is there a way to capture the whole thread to include all of the replies when creating a ticket?


Answers:
author: Evn Tomeny _Appfire_
body: Hi [@Brian Taylor](/t5/user/viewprofilepage/user-id/594677)

Which Slack app are you asking about?

* For [Jira Cloud](https://nextup-uat.slack.com/apps/A2RPP3NFR-jira-cloud), I'm pretty confident the answer is that it isn't possible.
  * The Jira Cloud app allows you to create an issue from a Slack message, but it doesn't capture the message or thread contents. It simply links back to the message in the description.
  * It *does* post a message in thread indicating that an issue was created from this message.
* With [Atlassian Assist](https://nextup-uat.slack.com/apps/ADBM44F4G-atlassian-assist), any Request created from the *original* Thread message will include the entire thread as comments.
  * The threaded message will be added as individual comments, spawning multiple notifications on the new issue.
  * If you raise a request using one of the messages in the thread, it will use that message as summary and the first comment, but then add the entire thread as separate comments (it gets a little weird).
  * In both cases though, it doesn't turn the Slack message into a support thread - there is no indication in Slack that a Request was created from an issue.
* Using [Integration+](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira) from Appfire, you will be given the option to select messages from the Thread to add as comments after the issue is created.
  * These messages will be added as a single comment on the issue.
* Using [HelpDesk+](https://marketplace.atlassian.com/apps/1224706/helpdesk-ai-powered-slack-support) from Appfire, you will be given the option to capture messages sent in Thread as comments on the new Request.
  * As with Integration+, the Threaded messages will be added as a single comment on the new Request.
  * The Slack Thread will also be turned into a Support Thread, meaning it will begin syncing comments from Jira to Slack and messages from Slack to Jira. You can then click a button to mark a thread private to move this sync process to a DM if you need.

Hopefully that answers your question! Let me know if I didn't catch the app you were asking about.

Cheers,  
Evn

comments: author: Evn Tomeny _Appfire_
body: Ah, I should have caught that you asked about Jira Work Management - so ignore everything I said about Atlassian Assist. It only supports Jira Service Management projects. The rest all applies though.


Tags: cloud

jira-work-management-cloud
Custom hierarchy availability
Asked by Jyotsna Manikantan:

Hi,

We are using JiraAlign for our enterprise and the have a new challenge to address.

We have teams who slice and dice across the parts of the portfolio that the standard Portfolio\>Solution\>Program\>Feature is not cutting it. We find ourselves in new waters that the initiatives and OKRs will be executed through a cris-cros matrix.

Heard about jira align custom hierarchy...and we think it would help us.

* Do we have an availability ETA of that feature and any supporting documentation?
* Can OKRs and initiatives be tracked with this custom H feature...or is it primarily for reporting purposes?

Please help us with knowledge share. Thanks a lot


Answers:
author: Rich Sparks
body: Custom Hierarchies are intended to be used for the sort of cross-cutting reporting you might be looking for. A few common uses we've seen are

* Understanding which Systems are involved in new features or epics: the work breakdown (portfolio epic/program feature) don't necessarily match up to the IT assets that support the work.
* Understanding which Business Capabilities are impacted by new Features or Epics.
* Understanding which Market Segments might use a new Feature or Epic

With the Custom Hierarchy, you can see all the work and objectives that are related to the specific items. There will be 'rooms' where you can see all the work, dependencies, risks, teams contributing and so on.

We're working on Custom Hierarchies now but we're not announcing the GA dates yet. If you're working with an Align Solution Architect or TAM, check with them about the Early Access Program for Custom Hierarchy.

comments: author: Rashmin Bhagat
body: I know this is an old post. But had a similar question. How can we connect Custom Hierarchies to connect to Teams. I have shared teams working across Portfolios and would like to have a view for those teams.


Tags: early-access

hierarchy
Jira and Jira Align Integration
Asked by Uday Kiran Raparthy:

Can someone provide me the document how to integrate Jira's Custom Entity with Jira Align's Feature ?


Answers:
author: Rich Sparks
body: There is support in Align for integrating Jira Custom issue types as **Stories** but not as Features. You can read about how to map custom issues as stories in this Community article.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Configure-Custom-Issue-Type/ba-p/1262002>

comments: author: Uday Kiran Raparthy
body: i have gone through the documentation and it is really helpful, but now i am unable to progress through next steps.

Here i have created a new sub-task issue type as "Acceptance Criteria" in Jira and a new issuetype "Acceptance Criteria" in JA.

So my requirement is, i should be able to create this new issue type under Feature in Jira Align and that issue should sync up with Jira's new Sub-task issue type. How can i do that ?


Tags: jira
Can the deleted Sprints in Jira Align be recreated via Jira Sync Up?
Asked by Vinay Sharma:

I am using the option to create Sprints in Jira Align via Jira. In case I delete the Sprints in Jira Align for a team to remove duplicate Sprints / Sprints with incorrect dates etc. Will these be recreated via Sync Up in Jira Align from Jira (Jira Management-\>Jira Sprints-\>Sync Board Now?


Answers:
author: Mark Cruth
body: Hi Vinay!

If you simply delete the sprints in Jira Align and then run a board sync again those sprints would be recreated. If you want to avoid this you can...

1. When on the Jira Sprints Tab (Admin \> Connectors \> Jira Management), for a given board, use the "Ignore Sprint from mappings" option (click the ... next to the sprint) for sprints you don't want to have recreated when you do a board sync (see screenshot).

![Screen Shot 2020-08-05 at 4.28.37 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/105675i3AE17F7244C2185A/image-size/large?v=v2&px=999 "Screen Shot 2020-08-05 at 4.28.37 PM.png")

2. Only use "Resync Future Sprints" as this will only do a board sync for Future sprints (not active or closed ones), meaning those old ones you deleted will not get recreated.

I hope this helps!

Mark

comments: author: Vinay Sharma
body: Thanks Mark! It was useful...


Tags: best-practice

jira-cloud
The sprints from Jira to Jira Align are not synching.
Asked by Ann Bouvier:

I have an epic in Jira that has 7 stories. The sprint for those 7 stories have been updated in Jira, but are not reflecting the same sprint in Jira Align.

I have re-synced the board, and the sprints are mapped correctly between jira and Jira Align.

Any help why I am not seeing the updated sprints in Jira Align?


Answers:
author: Tom O'Connor
body: Check out this FAQ that has a bunch of articles on the Jira/Jira Align integration and I constantly point back to these various articles to solve issues.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>

Search for the articles with "sprint" in the title and review those to help solve your issue.


author: Kelley Cooper
body: Are both the Reporter and Assignee of the 7 Stories in Jira which you are attempting to sync Jira Align users associated with the correct permissions in JA?
Sort order in Jira Align roadmaps Feature by Epic view
Asked by Carolyn Suorsa:

In Jira Align roadmaps, I am using the Month by Quarter, Feature by Epic view, and looking across multiple Program Increments. I have the Start/Initiation and Target Completion dates populated for all features. I'm confused by the sort order of the features under the epics. The sorting options such as Program Rank and Date don't seem to have any effect on the order of the features. The order seems random, with Q1 features interspersed with Q2 and Q3. Please clarify what controls the sort order of the features in the Feature by Epic view. I want to be able to sort the features underneath each epic by Date or Program Rank, the same way this works when viewing features without epics.


Answers:
author: Allan Maxwell
body: [@Carolyn Suorsa](/t5/user/viewprofilepage/user-id/1326869) you are correct ...the sorting options only apply to the parent objects. It is not possible to sort the subordinate items on the Roadmap ...as far as I can tell.

comments: author: Roman Petrunyak
body: Hello Carolyn,

That is how the Roadmap is supposed to work. Here is a quote from the Help Article: 'This sort is ascending by default and only applies to the parent work items when viewing work items as a hierarchy, for example, features by epics. If you view work items as a list, for example, features or epics, then the ranking applies to all work items in the list. Work items with no rank appear at the bottom of the list in no particular order.'

I have found the workaround for this, to see Features that belong to particular Epic in the Rank order you will have to:

1. Select Features view in the Work Items dropdown.
2. Click on the Apply filters.
3. Select Epic filter.
4. Find the respective Epic and apply filters.

This will result in the list of Features that belongs to the respective Epic and the list will be ordered by Features Rank.


author: Carolyn Suorsa
body: Got it. Thanks!


author: Gary Larkin
body: It's a real shame the second level isn't orderable - I mainly use the view grouped by parent to view capabilities for a whole program. I can and do use the filter but tend to keep the group by enabled to avoid having to turn it on and off again all the time. Capabilities group under initiatives, but they are randomly organized which makes reading the view and finding things harder. Order by rank or start date would be great.


Tags: roadmap

sort
What is the purpose of the Parent Key Result field in an Objective
Asked by Darren.Williams.4:

Exploring Objectives in pre release v10.75 and found the Expand link under Parent attribute

"What key result from the parent Objective does this Objective best contribute to?"

What is the purpose of this field and which Dashboard brings value to it?

Thanks  
Darren


Answers:
author: Jesse Pearlman
body: Howdy Darren!

It looks the aim of this field is to allow the user to align their objectives to the the key results of the parent objective.

If I have a portfolio objective of increasing revenue by x % what solution or program objectives roll up into that larger value delivery.

Now I can select the parent objective and align the child objective to a specific outcome (key result) of the larger parent objective.

This is creating a hierarchy of value that then aggregates to the highest level in the system for rich reporting in the Objectives Tree and Strategy room.

I hope this helps provide a base context by which one would use this options.

Is your organization using the OKRs aspect of the Objectives in Jira Align?
Force a refresh of data pulled from JIRA for select/all issues?
Asked by Dan Sigrist:

Hi - thank you in advance for the assistance.

I just realized that we had an incorrect custom field setting during our initial data pull into JIRA Align from JIRA. This has now been fixed so all future updates to JIRA will be pulled correct into JIRA Align.

Is there a way to trigger JIRA Align, vial JQL or other method, to update all existing issues (Features, Stories, Defects and Tasks) in JIRA Align with data from JIRA?


Answers:
author: Rich Sparks
body: To run a query from Jira Align Administration, first go to the Align Administration option:

![Screen Shot 2020-07-28 at 8.15.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/104590i5579258A018B3261/image-size/large?v=v2&px=999 "Screen Shot 2020-07-28 at 8.15.48 AM.png")

Then click on Jira Integration tab, and that will give you an option for which projects to include. ![Screen Shot 2020-07-28 at 8.16.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/104591iE3A502BBC41FBEAD/image-size/large?v=v2&px=999 "Screen Shot 2020-07-28 at 8.16.04 AM.png")

You can add JQL options such as

*- issuetype*: to narrow your query down to specific issue types

- *createdDate*: to narrow down selection to recently created issues

- *status*: to narrow down selection to only those issues that are not resolved

You'll see the formed query in the JQL Query field. It's always a good idea to copy that query string into your Jira search so you can check to make sure you're getting the issues you're looking for.

I hope this helps.


author: Tom O'Connor
body: Jira Align does not have JQL. However, you can run JQL from Jira Align to update items. Check out this great article on the community about JQL from Jira Align. <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Jira-Query-Language-JQL-Best/ba-p/1260051>

comments: author: Rich Sparks
body: Your Jira Align administrator can assist you with refreshing all your data from Jira. It can be run from the Jira Settings option in the Align Administration options.


author: Dan Sigrist
body: Thank you both for the quick response!

[@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667) - I'm not seeing the "refresh all your data" option in the JIRA Settings option in the admin section. Is this part of the new JIRA Settings UI (labs) roll-out? If not, would you mind directing me towards the exact location as I'm having trouble finding it (probably lack of sleep). Thanks!


author: Dan Sigrist
body: Thanks [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) - The article mentions one way to handle this: "It is recommended to **Bulk Edit** the issues in Jira with a **Comment** such as "Force Sync to Jira Align: Please Ignore" in order to flag Jira issues as updated for the integration to pick them up and send the updates to Jira Align." (Posting here for others to find). Hoping Rich has a good approach as well. Thanks!
Is there a way to sync Jira with different stroy workflows over to the default Jira Align workflow?
Asked by Lacey Draayer:

If multiple team work in Jira with different workflows, is there a way to sync all those workflows to Jira Align without forcing all the teams into a unified workflow?

If so, how is this done?


Answers:
author: Charles Johnson
body: Hi Lacey

Unfortunately, JiraAlign will only support one workflow in a Jira integration. Please see this similar q \& a for further conformation:

Solved: Workflows in Jira Align  
<https://community.atlassian.com/t5/Jira-Align-questions/Workflows-in-Jira-Align/qaq-p/1430996>

Regards,

Charles Johnson Jr.


author: Tina Behers
body: [@Lacey Draayer](/t5/user/viewprofilepage/user-id/4029346)

The answer above is not correct. You may sync multiple (jira) project specific workflows into Jira Align. It is not recommended, see the write up below as to why... but it is possible.

In order to do this you must map the PROJECT State Mapping (Admin - Jira Settings - Projects - "State Mapping" - this controls the bidirectional flow and update of states after the initial sync of the work item.

Additionally, you must use the ((Admin - Jira Settings - State Mapping) to map the workflow states from Jira to Jira Align for initial sync of work items.

\*\*Caution\*\*\* If more than one project is using the same workflow ID, the inbound mapping must match. i.e. Project ABC uses workflow ID; 10004 "Dev Complete" to mean testing is not complete but development is - and Project XYZ uses the same workflow ID to mean all dev and testing are complete - the inbound mapping should be set to State 3 - Dev complete OR 4 - Test Complete in Jira Align. Without communication to the teams using these states, confusion will be rampant and you will hear a large amount of "Jira Align is broken". when it is in fact, not a JA problem.

More information on how to complete the Project status mapping can he found here: <https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide>


Tags: jira
Would any customers using Leo be willing to talk to us?
Asked by Claire De Cort:

We've been using JA for some time now and would love to talk to other customers that are using Leo for enterprise and cross portfolio reporting (ideally using PowerBI) so we can learn from your experiences.

Thanks,

Claire


Answers:
author: Jithender Gampa
body: In case this need is still open, we (T-Mobile) are happy to talk about it and share how we are using this information.
Ranking backlog? Does this order reflect throughout the Application?
Asked by Ann Bouvier:

I have ranked initiatives at the train level, and when I go to the Status report, I would assume the order would reflect there too, but that is not what I am seeing.

How do I see the top initiatives ranked at the top of the status report?

For example: I have set the order in the Backlog for train 1. I have 1-13.

In the status report for Train1, I see 13 initiatives, but not in the same order as the backlog. How do I make the rank, the default order?


Answers:
author: Rae Gibbs
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) The initiatives on the Status Report are displayed in alphabetical order. Unfortunately, there isn't an option to change the sorting. I think having the ability to modify the order in which you would like to have them displayed is a great idea! You can visit the Ideas Portal at ideas.agilecraft.com and submit it there. Others will also have the option to vote on your idea if it is accepted. If this is your first time visiting the Ideas Portal, you will need to make sure to register first.

Here is an article with more info regarding our Ideas Portal, <https://community.atlassian.com/t5/Jira-Align-articles/A-guide-to-Jira-Align-s-Ideation-portal/ba-p/1309475> .
Does anyone have documentation on Agilecraft rounding for WSJF?
Asked by Jeffrey Multach:

In looking at the WSJF numbers, rounding at two decimal positions appears to be performed.

In reviewing numbers, sometimes the value is rounded in the standard manner but sometimes it is rounded down and sometimes it is rounded up instead.

With no apparent logic.


Answers:
author: Jeffrey Multach
body: Just noticed (this is the cloud version)

If you enter the numbers from the Feature Estimation page it works properly.

If you enter the number from the Feature details pane, it does not.

If you enter the numbers from the Feature Estimation page and then go to the Feature detail pane, the numbers on the detail pane will be recalculated on display.

etc. (I am not going to figure out all the nuances of this).

comments: author: Derek Huether
body: Jeffrey, I was able to reproduce the ***3rd decimal number*** rounding issue

In one instance it appears to round and the other it appears to truncate.

I'm happy to submit it as a bug on your behalf.

Everything looks good for the ***1st and 2nd decimal number*** calculations.


author: Jeffrey Multach
body: Please submit a bug on my behalf.

Thank you.


author: Derek Huether
body: Jeffrey, I just wanted to let you know that your rounding issue is officially on the internal team's backlog to fix. I don't have a commitment date but know that you did find something.   

The workaround is to have additional conversations, when epics have a WSJF score that is the same (out to the 3rd decimal point). Being the inputs are following a Fibonacci series, the output is to support a relative comparison, to support you in your prioritization endeavors.

Best,

Derek


author: Derek Huether
body: [@Jeffrey Multach](/t5/user/viewprofilepage/user-id/3910226) the fix will appear in v10.103.0


author: Derek Huether
body: Jeffrey,   
Could you please post a picture of the values in question, to allow us to further investigate?  
Just post a picture here that looks something like this:

![Screen Shot 2020-07-24 at 5.51.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/104254i6A04B6DA7506A654/image-size/large?v=v2&px=999 "Screen Shot 2020-07-24 at 5.51.43 PM.png")  

Thanks!

comments: author: Jeffrey Multach
body: ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/104330i3CFE85142814EDCE/image-size/large?v=v2&px=999 "Capture.PNG")

Sample attached.


author: Jeffrey Multach
body: Other values which end in .005 also do not round in a standard manner. For example:

0 0 1 40

0 0 5 8


author: Derek Huether
body: Jeffrey, I agree with you.   
That does not look right. I did the same calculation and I get 3.63.  
![Screen Shot 2020-07-27 at 9.06.53 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/104403i650B5081013C7F79/image-size/large?v=v2&px=999 "Screen Shot 2020-07-27 at 9.06.53 AM.png")

This could be a bug that has been resolved.  

I'm on Cloud 10.75.  

What are you running?


Tags: backlog

estimate
Using the status report, is there anyway to change the order of the items I see?
Asked by Ann Bouvier:

I understand that I can change thru Extra Configs what I am able to see, but is there a way to change the order of what is displayed? For example, Notes are on the bottom, I would like to have notes at the top, to reflect more of a summary?


Answers:
author: Allan Maxwell
body: I have not found a way to change the order.


author: Rae Gibbs
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) Allan is correct. There is no way to rearrange the page. You can always submit that as an idea to ideas.agilecraft.com. If you've never visited the Ideas Portal before, you will first need to register.