youngmon/atlassian-qna huggingface dataset:
Is there a limit to the number of attachments per idea in JPD?
Asked by PATRICIA MURPHY:

Hi There

Is there a limit to the number of attachments per idea in JPD?

Is there a limit to the size of individual attachments or the size of the total number of attachments per idea in JPD?

Our teams want to use the comments for the Q\&A between the idea submitter and the Dev team to fully understand the request and size the effort. They don't want to leave JPD to get information provided as attachments to comments or insights.

Thank you


Answers:
author: Hermance NDounga
body: Hello Patricia,

The limit for attachments is 150.

Could you please elaborate on your use case? Describing the solution in details might be more suitable in a confluence page, so your dev team can comment on it, or in figma files that can also be attached as smart link to the idea.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: PATRICIA MURPHY
body: Hello [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

Is it 150 attachments per idea?

I found this for JPD but there is no mention of attachments. [Jira Product Discovery limits \| Jira Product Discovery \| Atlassian Documentation](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html)

We are on a Jira Premium plan and for Jira issues they state 2000 attachments per issue [Upcoming changes: Introducing per issue limits for... - Atlassian Community](https://community.atlassian.com/t5/Jira-articles/Upcoming-changes-Introducing-per-issue-limits-for-list-fields-in/ba-p/2468177)

Use Case:

We want to use the idea as a one-stop for defining the requirement.

The asks are pre-screened and if potentially viable are moved to the next phase in the process where they are reviewed (requirements document) by the requestor and the delivery teams so the delivery teams can T-shirt size their efforts. There is usually a Q\&A, sometimes extensive, that may require attachments and revisions to attachments resulting in a final requirements document.

The PO team will use the delivery team's effort estimates as a part of the prioritization process.

We have discussed use of Confluence but if not well managed can be a "swamp" of information.

Thanks for your help clarifying.


author: PATRICIA MURPHY
body: Also is there a limit for comments on an idea?


author: Hermance NDounga
body: Hey Patricia,

thank you for your comment - I realized where I was wrong, I was looking at outdated documentation.

I asked one of our engineer to confirm what were the limit for everything that *wasn't mentionned* in the Jira Product Discovery limit documentation, and I can bring you back the confirmation that all limits that aren't not covered in this doc a**re the same than for Jira** so 2000 for attachments, 5000 per comments etc.

I will have the page updated by our content designer.


author: PATRICIA MURPHY
body: Thank you for following up Hermance, much appreciated.
Dependent / Dynamic fields in Jira Product Discovery
Asked by N Lalitkumar:

Dependent / Dynamic fields in Jira Product Discovery

Do we have plans to bring in Dependent / Dynamic fields in JPD?  

Example, let's say we have 3 dropdown fields that are dependent on one another.

Based on the value od dropdown field 1, the options for dropdown field 2 adjusts accordingly. Based on value of dropdown field 2, the options for dropdown field 3 adjusts accordingly.

Thanks


Answers:
author: Hermance NDounga
body: Hi [@N Lalitkumar](/t5/user/viewprofilepage/user-id/5531552)

We don't have plans to have dynamic fields in Jira Product Discovery.

Could you please elaborate on your use case?

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: N Lalitkumar
body: If let's say we have a Product Area as level 1 field with a bunch of Product Areas.  

And then the level 2 field should display dropdown values based on the value of Product Area.  

This would be display the list of Products/Modules that pertains to the broader Product Area.

And then the level 3 field should have the specific feature teams / agile teams who work on the Product- displayed based on the value of the level 2 field.  

The outcome / value with having a dependent field structure is to eliminate errors and keeps the data hygiene. Will help with even more accurate representation of views, reports etc


author: Hermance NDounga
body: Gotcha, thank you for elaborating on your use case, it is very clear.

I'm adding your use case as an insight in our discovery project.

Cheers,  
Hermance  
Product Manager @ Jira Product Discovery


author: N Lalitkumar
body: Appreciate it


author: Trudy Claspill
body: Hello [@N Lalitkumar](/t5/user/viewprofilepage/user-id/5531552)

Welcome to the Atlassian community.

I don't know the answer to your question, but I wanted to point out that there is a specific forum for Jira Product Discovery here:

<https://community.atlassian.com/t5/Jira-Product-Discovery/ct-p/jpd>

You can also review Atlassian's roadmap for JPD here

[https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd\&](https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd&)


Tags: cloud

jira

jira-cloud

jira-product-discovery
How to create an insight in JPD from a Hotjar feedback
Asked by Martina Canesi:

Hello,

as user of Jira Product Discovery, I am facing the following challenge and was wondering whether any of you came across the same and has suggestions to share: we receive customers feedback about our e-commerce platform on a daily basis, where improvements are suggested, Where an idea has been already recorded in JPD relevant to the feedback, I usually create a new insight by manually copying and pasting the feedback from Hotjar. This is time consuming when it comes to 10+ feedback that need recording. have you ever come across to the same challenge and can you suggest anything to improve the process? I couldn\`t find any existing integration between JPD and Hotjar, could you please share if there is one?

Thank you for any help!

Martina


Answers:
author: Jens Schumacher - Released_so
body: [@Martina Canesi](/t5/user/viewprofilepage/user-id/5553432) have you tried the Jira Product Discovery Chrome extension? It's a quick way to capture feedback and it automatically links back to the original source:   

<https://chromewebstore.google.com/detail/jira-product-discovery/flacajjkcnlngpeapmnmignmjgddamah>


Tags: hotjar

jira-product-discovery
Copy a formula field to number field
Asked by Matteo Pacenti:

I'm trying to put in place an automation between 2 JPD projects and I need to copy a value that is stored in a formula field to a number field


Answers:
author: Nick H
body: Hi [@Matteo Pacenti](/t5/user/viewprofilepage/user-id/4211584) ,

Unfortunately I don't think it's possible since formula fields are not support with automations, API, etc. - so there isn't a way to identify the field to copy over.

I'll get this entered as a feature request in the meantime though.

comments: author: Matteo Pacenti
body: thanks a lot for it


Tags: formula

number
Team Field in JPD
Asked by Luke Thorogood:

Hi, It would be fantastic if it's possible to add a 'team' to a JPD 'idea'. I am aware of the work around with automation and custom field


Answers:
author: Nick H
body: Hi [@Luke Thorogood](/t5/user/viewprofilepage/user-id/5449571) ,

I believe the Teams field will be available either this or next quarter. I don't have a firm ETA, but engineering did mention they are planning to have this field available with JPD.

In the meantime I've added this Community questions as a +1 to existing (internal) feature request.
Impact score doesn't change after ideas are considered Done?
Asked by Ward Groen:

Hi,

I do really like the dynamic field Impact score to quickly see which idea to prioritize but whenever the idea is considered done it doesn't affect the other scores. Let's say you've been prioritizing ideas for over a year, then by the end of the year it will seem like some new ideas do not have any priority as there's still ideas with higher priorities that have been implemented a long time ago. Is it possible to tackle this?


Answers:
author: Hermance NDounga
body: Hey Ward,

I think you refer to a custom formula field of type "Weighted score" . ou can know by checking the field configuration.

If that's the case, the weighted score includes all ideas in the project. If you want to remove some ideas from this weighted score, the idea need to be archived.

if you don't want the score to be calculated relatively to other ideas in your project, you should consider using a roll up scoring.

You can learn more about formulas here: <https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/>

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: cloud

impact-score

jira-product-discovery
Jira project creation issue
Asked by emmanuel mancuso:

![Capture d'?cran 2024-07-25 155729.png](https://community.atlassian.com/t5/image/serverpage/image-id/337923iEA3AF196C4773548/image-dimensions/455x261?v=v2 "Capture d'?cran 2024-07-25 155729.png")

Hello,

I am currently the 'site admin' for my Atlassian cloud site. I can no longer create a new project on Jira and I am constantly redirected to Jira Product Discovery, where it is also impossible for me to create a project.  
I have checked my presence in the access groups. I do not understand why I can't create a new project...


Answers:
author: Nicolas Grossi
body: [@emmanuel mancuso](/t5/user/viewprofilepage/user-id/5552661) Welcome! If you go to jira project and try there what happen ?

comments: author: emmanuel mancuso
body: I solved this issue.

Explanation:  
If I try to create a new project with a Kanban template (or another template), it is impossible and I get redirected. However, if I use a blank project, I can create it... Strange.


author: emmanuel mancuso
body: The behavor is very strange and I think it is a bug because I am currently 'Site Admin'. It is a very frustrating situation. The loss of time also brings a lot of irritation.


Tags: jira-cloud

project
Add Labels
Asked by Ravid:

Dear community,  

I am not allowed to add labels lately...Is it a bug?  

![Unbenannt.JPG](/t5/image/serverpage/image-id/337539i26653DD2C6CC9DE1/image-size/large?v=v2&px=999 "Unbenannt.JPG")


Answers:
author: Hermance NDounga
body: Hello Ravid,

Labels aren't a select or multi select fields. Options cannot be added or deleted via this panel.

to add a label you need to open an idea and create the new label from there.

To remove a label, you need to open all ideas that use this label and remove the label from all these ideas.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Hans Polder
body: [@Ravid](/t5/user/viewprofilepage/user-id/4927950) ,

It sounds like you miss the 'Creator' permissions you will need to edit JPD tickets. Or, can you actually edit other fields in these tickets?

<https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/user-roles-permissions>

I have tested in a Discovery project in my test environment and I can add labels there without issue.


author: Ravid
body: OMG, I found the mistake. To create a new Label, just click the input field. Oh, somehow not so intuitive for me.


author: Ravid
body: Thank you [@han](/t5/user/viewprofilepage/user-id/5505075) but I am the Admin and can not edit the labels...  

comments: author: Hans Polder
body: [@Ravid](/t5/user/viewprofilepage/user-id/4927950) ,

I think you'd still need to be a 'Contributor' to do some editing in Jira Product Discovery projects. That also counts for Admins. Can you validate that you really have the Contributor rights for this product?
Sub-Tasks Do Not Seem To Count in Delivery
Asked by Jeff Maciorowski:

I linked to an existing Epic that has one story and a number of sub-tasks, it is not showing/counting the Done subtasks at all. It is only showing 1 Story in progress. Do I need to edit a settings someone to account for subtasks in the delivery area?


Answers:
author: Luis Felipe Studzinski Santos
body: [@Jeff Maciorowski](/t5/user/viewprofilepage/user-id/878336)

Hello,  
Can you send more details or a print of the epic with the issues? This would help us answer your problem.

comments: author: Jeff Maciorowski
body: Hopefully this helps? If I don't link to the Epic, but directly to the story it reports it correctly. I guess my other question is, I have a lot of other epics but don't know if it is counting/reporting all the subtasks that show under those stories as well.

![2024-07-23_18-32-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/337483i32C70C5ECBC7D735/image-size/large?v=v2&px=999 "2024-07-23_18-32-53.png")  
When I point it to the Story and not the epic it reports properly.

![2024-07-23_18-36-12.png](https://community.atlassian.com/t5/image/serverpage/image-id/337484i4AA5CD0DB2A6ACAD/image-size/large?v=v2&px=999 "2024-07-23_18-36-12.png")


author: Hermance NDounga
body: Hello [@Jeff Maciorowski](/t5/user/viewprofilepage/user-id/878336)

The behaviour is expected when you switch between simple and default behaviour. You can learn more about them here: <https://support.atlassian.com/jira-product-discovery/docs/configure-the-delivery-progress-field/>

In your case, I guess the second display is the preferred option.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Jeff Maciorowski
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)I am not sure why we are talking about the simple and default behavior. I have not touched those options. What I am showing is what happens when I point to an Epic over pointing to a Story. I just use the existing delivery option and either point to the Epic or Story and it the Epic does not account for any of the statuses underneath it.


author: Hermance NDounga
body: Sorry I misread your reply above. i thought you were switching between default and simple options.

So, it's still mentioned in the documentation I linked, but basically, the progress is calculated one level down.

So if you point at the epic it looks only at the status of the story.

If you point at the story, it looks at all your subtaks under it.

So it's still expected.


author: Jeff Maciorowski
body: I guess this isn't really adding up for me and it can be reporting incorrectly in our views. This could be A LOT of effort to point to so many stories for a project. Why can't I just point to a project so that it can tell me what the delivery for a project is. If I am pointing to our Epics, then its not calculating the statuses correctly. If new epics or stories are created, then we need to remember to go add them here. The concept of this idea is wonderful, but the execution is only good for singular tasks or stories. It doesn't really work for anything bigger.
JPD Template Disappeared
Asked by Lucia Guzman:

i noticed one of the templates i created in JPD is no longer there. could it be when i updated the name of the discovery project AND the issue key, the template disappeared?


Answers:
author: Nick H
body: Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756) , [@Alexander Bechte](/t5/user/viewprofilepage/user-id/5483965) , [@Luke Thorogood](/t5/user/viewprofilepage/user-id/5449571) , [@Takayuki Hirota](/t5/user/viewprofilepage/user-id/671199) ,

Thank you once again for your patience on this! This issue should\* be resolved now, and existing templates should be restored.

\*The entire deployment should be completed by Monday, but it's almost entirely rolled out. It's worth checking if this is resolved in your instance though. Please let us know if that's not the case!

comments: author: Lucia Guzman
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) Hi Nick! thank you for the update! i do not see this resolved for me yet but ill give it another day and report back! thank you!


author: Nick H
body: Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756) ,

Can you check again whenever you have the chance? I believe the deployment should be entirely completed.

Please let us know whether or not you are still experiencing this issue or any unexpected behavior in general.


author: Lucia Guzman
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) hi Nick! i can see my templates now! thank you!!


author: Philippa Cousens
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) I am having a similar issue. We have lost the option to have a JC as a template during any editing of the template.


author: Nick H
body: Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756) ,

Sorry for any inconvenience here. Engineering is aware of the issue related to JPD templates, and working on a deploying a fix which should be tomorrow. I'll reach back out here when it's resolved. Thank you for patience in the meantime!

comments: author: Lucia Guzman
body: oh its a bug! i thought it was something i did! thanks for the speedy response! appreciate it!


author: Takayuki Hirota
body: Thanks for the clarification. I encountered some errors yesterday too. I'm glad to see something reports on <https://jira-product-discovery.status.atlassian.com/>.


author: Luke Thorogood
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) any update on this please :) thanks


author: Alexander Bechte
body: Also asking for an Update :)


author: Nick H
body: Hi Everyone,

Thank you for your patience on this. Engineering is still working on a fix that is taking unexpectedly a bit longer than anticipated. I will be sure to reach out as soon we have any sort of update.


Tags: template
pin fields in Jira Product Discovery
Asked by patricia_rocha:

![Captura de tela 2024-07-23 150504.png](https://community.atlassian.com/t5/image/serverpage/image-id/337416iD73048442046E496/image-size/large?v=v2&px=999 "Captura de tela 2024-07-23 150504.png")  

Hello.

How can we pin fields in Jira Product Discovery by user instead of by project? Today, we use a shared project and cannot pin useful fields for each user; changing one affects all. How can we isolate this, similar to conventional Jira?


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: It looks like it is still not possible :(

<https://community.atlassian.com/t5/Jira-Product-Discovery/Field-Pins/td-p/2338378>


Tags: jira-product-discovery
Cross-team view and premium access
Asked by Jason Tatum:

I've been on a bit of a summer hiatus from my project of moving our company to JPD for roadmapping.

Now that I'm back - two questions:

1. Are cross-team views live and available in premium or is that still coming soon? If not ready, do we have a target?
2. If it is ready - I seem to have missed my chance to try premium - can I get a fast track into that trial so that I can align my rollout of JPD with the intended structure rather than having to switch it up at some point soon after.
   1. In exchange for this kindness I will sign up for a user feedback interview if anyone on your team would like to take up on it.

Thank you!


Answers:
author: Nick H
body: Hi [@Jason Tatum](/t5/user/viewprofilepage/user-id/1160705) ,

Roadmaps (Cross-Project Views) will be available with the Premium plan. It's currently in EAP with those who are also testing the EAP Premium plan.

There is no firm ETA when both this feature and plan will be in GA, but we will be sure to share a post about it in our Community when it's ready!

I'm also unsure if engineering is accepting anymore customers into the EAP program, but you can try asking [JPD support](https://support.atlassian.com/contact/#/).


Tags: premium
JPD - Separate a list between quarters?
Asked by Simon Rimbert:

Hello,  

I'm using the timeline view (so with the Project Start and the Project Target fields, so that it works) but that means that for the same project, in a list view, I can't group ideas by quarter? That's a pain. Would anybody have a workaround?

Thanks a mil'


Answers:
author: Nick H
body: Hi [@Simon Rimbert](/t5/user/viewprofilepage/user-id/388862) ,

You could create a custom single-select field that represents each quarter, then use this field to group / filter by in the timeline view. Might look something like this:

![quarter1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337346i2BBDF0EBCD1CFB39/image-size/large?v=v2&px=999 "quarter1.jpeg")

comments: author: Simon Rimbert
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) thanks, but I don't think that works. I forgot to mention what I mean is for the list view, sorry.

What I'm trying to do is the have quarters be what groups a List view, not a timeline view. But right now, when I go to a list, I can't select **Project Start** under *Group by*.

I thought about creating a custom field with an entry per quarter but then it means it's the timeline view that I can no longer use, since it relies on dates/months rather than a custom single or multiselect field.

It seems like one can't have both a timeline view and a list view organized by quarters... But that's a pain because our PMs all use list views (because of the many fields visible) per quarter (to stay organize) but other stakeholders at our company (+ some PMs) need the Timeline view, which is much clearer.


Tags: list

timeline

view
How to meaningfully link customer feedback to Ideas?
Asked by Alex Galler:

Hi folks!

We collect a ton of feedback from our users from various sources. Our internal teams (CS/GTM) often submit Ideas on behalf of customers that our PM's triage and ultimately do discovery on if it is something that aligns with our strategy.

One challenge we are having in JPD is not being able to meaningfully link the customers who have requested the Idea/feature to the Idea itself. Currently, we are using a free text field for internal stakeholders to fill out with the name of the customer, but unfortunately that field is not filterable/searchable within JPD. We've also experimented with using the Insights functionality but it presents similar challenges. In the past with other tools who have more robust integrations with Salesforce, it is very easy to both "add" a customer to an Idea and search, filter, and analyze the requests coming from one or more customers.

Does anyone have a workflow that works well for your organization on how to accomplish this in JPD?

Thanks!


Answers:
author: Hermance NDounga
body: Hi Alex,

Instead of a free text field, I would suggest to use the label field or a multiselect field - and to continue linking feedback with insights, but as you mention it has the issue that it is not searchable.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Alex Galler
body: Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) - thanks for the reply and the suggestions.

I've considered the multi-select but since there isn't an integration with Salesforce it would have to be manually maintained when we add new customers or customers churn. There is also a limit of 500 entries which doesn't cover the number of customers we have.

A label might have to be the way to go until a more robust solution gets added to JPD.

Any plans for a Salesforce integration in the future? Being able to pull in customers/revenue/data points from Salesforce would be pretty great (and something I know other tools like ProductBoard and Aha do well).

Appreciate all the hard work you and the team are doing to make JPD better!

Best,

Alex


author: Hermance NDounga
body: Hey Alex,

Thank you for elaborating on your use case. We know we need to improve CRM , in general, in Jira Product Discovery, and this si part of our backlog but we havan't touched upon this topic yet at the moment.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Alex Galler
body: Hi Hermance - I understand completely. There are definitely higher priorities than CRM integrations at the moment.

Happy to have a further conversation with you or anyone else on the JPD team about that when its something you start doing discovery on.

Best,

Alex