Confluence cloud team calendar no longer syncs
Asked by Nathanael Davis:

I have subscribed to a couple team calendars in our Confluence calendar page. One calendar syncs but the other no longer syncs. We are using a cloud instance of Confluence. Both calendars used to sync and work but one quit working. Any idea as to why this would happen?


Answers:
author: K. Yamamoto
body: Hello Nathanael,

My name is Kenta from Technical Cloud Support.

I raised a bug report [CONFCLOUD-65594](https://jira.atlassian.com/browse/CONFCLOUD-65594) yesterday as I got a similar inquiry to yours and was able to replicate the unavailability.

At the moment, we can't set an ETA for the fix to be released, since there's a number of factors that determine how Atlassian prioritizes bugfixes. You can learn more by reading our [Atlassian Cloud Bug Fixing Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fixing-policy-206865884.html).  
So we encourage you to add yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

<br />

Kindest regards,

Kenta

comments: author: Nathanael Davis
body: Thanks Kenta. Hopefully this gets resolved. It was great when it worked.


author: Diego
body: Hello there! Thanks for reaching out Nathanael!

Could you clarify some points for us:
> 1. Do you still have **access to this problematic calendar**? (from outside Confluence)
> 2. Are other users, who have access to both calendars, **facing the same issue**?
> 3. When did you **first notice** this behaviour?
> 4. Was there **any change** to the calendar settings in the origin of the calendar?
> 5. Was there **any kind of change** applied to your instance?
> 6. Are you able to **sync other calendars**?

It is possible that some security settings have been changed in the calendar origin keeping Confluence from getting in sync with it.

Please, let us know your thoughts!

comments: author: Nathanael Davis
body: Thanks for your quick response and questions. Here are my responses.

1. I do still have access to the problematic calendar. The calendar resides in Confluence as a confluence calendar. I use the subscribe feature to bring it into Outlook. Within the same Confluence page there is another calendar that I subscribe to. That one works for some reason.

2. Yes

3. About a week ago

4. No changes as far as I know.

5. No changes applied as far as I know. We use Confluence cloud.

6. Yes, I'm able to sync to the second calendar I created in the same Confluence page.


author: Nathanael Davis
body: Even exporting to iCalendar doesn't work and that should just be a static export


author: Diego
body: Hello there Nathanael!

Is there any error when you try to export the calendar to iCalendar format? Are you **able to export other calendars** to iCalendar?

Further, you may want to check the restrictions set for this particular calendar:
> 1. Go to the **affected calendar**
> 2. Click the **three dots menu (...)**
> 3. Select **restrictions**
> 4. Check if there are **any kind of restrictions** applied.

**reference**

**[Restrict a Calendar](https://confluence.atlassian.com/teamcalcloud/restrict-a-calendar-909903929.html)**

If you face a 500 error when exporting to iCal, you can check this article here:

**[Team Calendars for Confluence displays 500 Error When using Export to iCalendar](https://confluence.atlassian.com/confkb/team-calendars-for-confluence-displays-500-error-when-using-export-to-icalendar-648218370.html)**

Also, if an error is shown during the export process or subscription could you sends us**screenshots of it** ? Just be careful to **not disclose any sensitive information** with the screenshots.

Let us know!


Tags: team-calendars-for-confluence