youngmon/atlassian-qna huggingface dataset:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)?
Asked by Wangxc:

![aaa.png](/t5/image/serverpage/image-id/18126iED9105119FA06618/image-size/large?v=v2&px=999 "aaa.png")As you can see. the batch.css is blocked by server ,How should I do for it ? THX!


Answers:
author: Shannon S
body: Hi there,

Can you confirm your Confluence version, and what type of server you're running Confluence on? Are you behind a proxy or firewall?

If you're on IIS, this could possibly help you:

* [JIRA CSS and JavaScript Appear broken on IIS](https://confluence.atlassian.com/jirakb/jira-css-and-javascript-appear-broken-on-iis-847754118.html)

Regards,  
Shannon

comments: author: Igor Olikh
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046),

I have the same problem and my server actually behind a firewall.

Confluence version is 6.13.0 and running on the local Tomcat.


author: Shannon S
body: Igor,

When you bypass the firewall, does the issue persist? If so, it appears your firewall is causing the issue, and you will want to address that with your network admins.

Regards,

Shannon


author: Igor Olikh
body: Hi Shannon,

The problem was not the firewall but the address of the Confluence. When the URL is IP (of my local computer) all is working without any exception but when the URL is "localhost" I get these exceptions...

Could you please explain why this is a problem?


author: Shannon S
body: Igor,

In that case it might have been a cache issue. You can try completely clearing your cache as well as accessing from Incognito Mode.

Regards,

Shannon
No Meeting Notes Blueprint
Asked by Corey McCown:

I have been using Confluence for a little over a year now and want to begin taking meeting notes in our instance. It is my understanding that the meeting notes blueprint should be preinstalled on our instance, but it is not available anywhere.

Our instance is a self-hosted instance that started on 6.3.0 and has been upgraded as major versions are released. We are now on the latest, 6.8.0.

I have confirmed that it is not in the administration panel available to enable, and it is not disabled globally. It is simply not there.

I tried to install new blueprints via the marketplace, but since the meeting notes is pre-bundled, I could not find it on the marketplace.

Please let me know any if you need any details to help assist. Any help is greatly appreciated.

Thank you.


Answers:
author: Andrea Mendez
body: Hi! On Manage Add-ons you can filter the add-ons by System, and in that section you look for "Confluence Business Blueprints - Plugin", expand the info of the plugin, and click on the + sign to see all the modules.

![meetingNotes.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/18146iB6BF4B22039FE661/image-size/large?v=v2&px=999 "meetingNotes.PNG")

In there you can find a module named "Meeting notes Blueprint", there you can check if it is enabled or disabled, if it's the last one you would just need to enable it :)

comments: author: Corey McCown
body: Excellent! That did it. I can't believe I overlooked that. Thank you for your help.


author: Shannon S
body: Hi Corey,

Under Manage Add-ons, searching under System Add-ons, is **Confluence Business Blueprints - Plugin** installed and enabled? If so, can you verify if all 38 of 38 modules are enabled?

Regards,  
Shannon

comments: author: Corey McCown
body: Excellent! That did it. I can't believe I overlooked that. Thank you for your help.


author: Shannon S
body: You're welcome, Corey! Glad we could help. :)

Shannon
Renaming a bunch of users in Jira and Confluence
Asked by andrea schneider:

Hi

Is there a way to use pure SQL to rename user IDs? We have about 400 users that have to be changed in Jira (6.4.11) and about 50 in Confluence (5.8.8). I've found some answers using the script runner but we don't have it in place.

Thanks...


Answers:
author: Brittany Wispell
body: Hey [@andrea schneider](/t5/user/viewprofilepage/user-id/1031093)

You can do this by using raw sql or editing the backup xml. Both require substantial downtime and are risky, and incomplete as they won't update saved filter values. You can change the user IDs manually since you are running 6.4.11 version. Ticket here of release [JRASERVER-1549](https://jira.atlassian.com/browse/JRASERVER-1549).

I would suggest doing the manual approach over touching the database directly, it's just risky and you could potentially corrupt your data.

The script runner method doesn't require downtime, although ideally you should test on a copy of production.

I hope this helps some. I know it's not the ideal answer.

comments: author: andrea schneider
body: Hi Brittany

This is bad news, I thought there would be any workaround that we don't have to do it all manually. That is really a pity.


author: andrea schneider
body: Dear Brittany

Could you may help with something else then? Can I easily find all users from a specific group not linked to any issue as reporter or assignee? If this is possible I could delete all these users and only rename the other ones. If I'm not wrong, I have seen once a possibility to create users with SQL directly, I have to search again for this.

Thanks  
Andrea


author: Brittany Wispell
body: Hey [@andrea schneider](/t5/user/viewprofilepage/user-id/1031093)

I am still looking into this for you. Sorry it has taken so long to respond.

I hope to have an answer soon.

Thanks!


Tags: jira-core
How best to approach upgrading Confluence
Asked by Josh Pelligrino:

Hello,

I am trying to perform an upgrade to 6.8 from 5.7 as we are far behind and finding it enormously troublesome trying to go by your documents. The installation is fine (just running the installer), but configuring the back end database is WAY out of our scope of understanding as well as my colleagues. We are a network shop that depend highly on the Confluence app to be running, and every time I try to upgrade the version, something breaks and have to restore the server.

This is creating an outage for us as we rely on this to be running at all times.

I need assistance on configuring the newest update and have nowhere else to turn. We have no SQL experience nor any other for that matter; IE, Tomcat, MySql, etc..

Please help!

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: The problem for most of us here is that simply following the docs is good enough for almost all of us.

What sort of errors are you running into ?

comments: author: Josh Pelligrino
body: Not running into any errors; yet. Once I perform the upgrade running the executable, that's literally it. I cant reach the site anymore, and when I try and access the site locally, it just times out. In the document, it says that I need to copy some drivers from the old database drivers, but those are nowhere to be found. I have literally gone through this 5-6 times already and have failed every time because it feel like there is a DB issue that I have no way of troubleshooting. What I find funny is there is mention of 6.8 not being compatible with the legacy DB that 5.7 uses, but while trying to go through the configuration for that, I literally destroy everything.


author: Nic Brough -Adaptavist-
body: What does the log say the problem is?

Can you check the exact compatibilities between your databases and versions?


Tags: upgrade
generate reports
Asked by Keren Cohen:

Hello,

While we are using our KB through Jira, is there anyway that we can generate report to see what users looked for?

Thank you in advance

Keren


Answers:
author: Adri?n Plaza [DEISER]
body: Hi [@Keren Cohen](/t5/user/viewprofilepage/user-id/1195605),

Confluence doesn't have this feature but you can find for example this APP: <https://marketplace.atlassian.com/plugins/com.addonengine.analytics/server/overview>

That can show you Confluence pages statistics.

Cheers,  
Adri?n.

comments: author: Keren Cohen
body: Thank you Adrian
Unable to upgrade Confluence from 5.1.3 to 6.8.0
Asked by pavanelthepu:

Hi all,

When I trie dto upgrade confluence from 5.1.3 to 6.8.0. Can anyone reply what's going wrong? Here is my error:

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](http://vm-dev-biodsvr1:8090/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](http://vm-dev-biodsvr1:8090/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](http://vm-dev-biodsvr1:8090/)

### Cause {#toc-hId-1596757542}

java.lang.reflect.UndeclaredThrowableException  
at com.sun.proxy.$Proxy98.permissionExists(Unknown Source)

caused by: java.lang.reflect.InvocationTargetException  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

caused by: org.springframework.dao.InvalidDataAccessResourceUsageException: could not extract ResultSet; SQL \[n/a\]; nested exception is org.hibernate.exception.SQLGrammarException: could not extract ResultSet  
at org.springframework.orm.hibernate5.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:224)

caused by: org.hibernate.exception.SQLGrammarException: could not extract ResultSet  
at org.hibernate.exception.internal.SQLExceptionTypeDelegate.convert(SQLExceptionTypeDelegate.java:63)

caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Unknown column 'spacepermi0_.PERMALLUSERSSUBJECT' in 'field list'  
at sun.reflect.GeneratedConstructorAccessor294.newInstance(Unknown Source)


Answers:
author: Nic Brough -Adaptavist-
body: Oops. See <https://confluence.atlassian.com/confkb/unknown-column-error-when-upgrading-from-confluence-5-x-to-newer-versions-915476193.html>


author: Shannon S
body: Pavan,

What database version do you have currently? Something seems wrong with your database. Can you also confirm your collation?

Please also verify that the license you're using is valid for Confluence 6.8 or higher.

Regards,

Shannon
Can I use the Confluence rich text editor to insert a table in a list item?
Asked by Graham Hannington:

I'm writing procedures---step-by-step instructions---in Confluence. Each step is numbered. I'm using numbered lists---in the underlying markup, \<ol\> elements---to format the procedures. Each step is a list item. For example:

1. Enter ABC on the command line.
2. Click button XYZ.

Some steps are complex. In one case, I found myself wanting to embed a small table in a list item.

In that specific case, the step was "Create a Jira issue", and the table consisted of just two rows and two columns:

* Column 1 contained "row headings": "Project" and "Issue Type"
* Column 2 contained values for "Project" and "Issue Type"

Okay, in that specific case, I will admit: perhaps a table is formatting overkill. I could simply write, for example:
> Create a Jira issue in project "X" of issue type "Y".

Still, I'm curious: can I use the Confluence rich text editor to insert (nest) a table in a list item? That is, can I insert a table in a list item, and then be able to continue the list---and the list numbering---following the table? If so, how?

I deliberately write "can I use the ... *rich text editor* " because I don't want to have to resort to editing the underlying markup to achieve this; that is, to cut'n'paste the \<table\> element into the \<li\> element. I'm leery of editing the underlying markup in ways that cannot be reproduced by the rich text editor. For example, other users, who might not want to edit the underlying markup, might edit the page later.


Answers:
author: Shannon S
body: Graham,

By Rich Text Editor you just referring to the regular Confluence editor? I tested in 6.8.0 and it's possible to insert a table within a numbered list:

![Screen Shot 2018-03-28 at 2.12.42 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/18114i9782E670CD3390D9/image-dimensions/312x304?v=v2 "Screen Shot 2018-03-28 at 2.12.42 PM.png")

When I carried on and went to continue the numbered list, it picked up where I left off.

Are you having any issues accomplishing this? What version of Confluence are you using?

Regards,

Shannon

comments: author: Graham Hannington
body: Thanks Shannon.

Yes, the regular Confluence editor. I still think of it as the "rich text editor", but I guess I'm just showing my age.

You're right. I'm embarrassed. I guess I wasn't trying hard enough, or was trying too hard, or something. It couldn't be more straightforward, as you've shown:

1. Create a numbered list.
2. Press Enter in a list item.
3. Press Backspace to create a paragraph within that list item rather than a new list item.
4. Insert a table.

Issues? Nothing you can fix ;-). Thanks again for the answer. I'm going to slink back to my procedures now...


author: Shannon S
body: No worries, Graham! I know we had the option to switch from a rich text editor in earlier versions of Confluence, but now you just get the one. :)

Glad you were able to get it working on your instance!

Take care, and have a pleasant rest of your week!

Regards,

Shannon
The Confluence spaces seem to have disappeared for our team today. personal spaces missing
Asked by Shazia Ilyas:

Today my colleagues are unable to use Confluence spaces at all. Thier personal spaces seem to have disappeared completely.

Is there an issue going on or a bug?

Thanks


Answers:
author: Shannon S
body: Hello Shazia,

I am going on the assumption you're using Confluence Cloud since you're asking about an ongoing issue?

I wasn't able to find an account associated with your email address but I *did* find one associated with your email domain. This domain starts with ma\*\*\*\*\*\*\*.atlassian.net, and happens to have a user with your name.

I had a look, and I wasn't able to determine any issue with it, but I ran a quick Reindex, and now I am able to see your users listed on both the People Directory and under Personal Spaces.

Could you confirm if that is the affected instance and if your issue appears resolved?

If this issue occurs again, I would recommend that you [create a Support Ticket](https://support.atlassian.com/contact/#/) so that my team can have a look at your log files themselves. This way they can determine what was causing issues for your site to not index properly.

Regards,

Shannon

comments: author: Shazia Ilyas
body: Hi Shannon,

Yes our domain is 3plearning.com

and company is 3Plearning.As far as I can see this morning the issue is still resolved

Thanks

<br />

Kind Regards,  

Shazia Ilyas  
Technical Analyst  
Global Technical Support  
3P Learning Ltd  


author: Shannon S
body: Shazia,

Thank you for confirming I was able to resolve the issue for you!

Take care, and have a pleasant rest of your week.

Regards,

Shannon
how to list the pages where a 'specific' excerpt is included?
Asked by KC Gleason:

I've put the excerpt macro in place on Page 1, along with the excerpt include macro on another page (Page 2) in another space. When I edit the excerpt include macro on Page 2, I can see the parent page of Page 1, but I'm unable to tell it how to get to Page 1.

I've looked through a ton of Community posts, blog posts, and JIRA posts and the nearest explanation I can find is here:

<https://community.atlassian.com/t5/Confluence-questions/Include-Excerpt-from-Child-Page-in-Confluence/qaq-p/103824>

But it doesn't tell me how to write the name of the child page I want it to include if it won't auto-populate.

Can someone help?

Thanks!  
KC


Answers:
author: Shannon S
body: KC,

I'm a bit unclear on what you're trying to do here.

I've setup the following:

* Space A
  * Parent Page 1
  * Child Page 1 \< --- inserted an Excerpt Macro here.
* Space B
  * Parent Page 2 \< --- inserted an Excerpt Include macro here, pointing to Child Page 1 which includes the excerpt.
  * No child page.

When I created the Parent Page 2, upon inserting the Excerpt Include Macro, I started typing the name of Child Page 1, and it had no problem finding that page. You do need to start typing the name of the page for it to auto-populate.

Can you confirm if I understood your issue correctly?

Regards,

Shannon

comments: author: KC Gleason
body: Hi Shannon,

Thank you for your response! No, that's not quite the situation, so I'll better illustrate (below).

I've definitely tried to start typing the name of the child page with the excerpt macro, and it won't auto-populate, so hoping there's another solution beyond auto-population to link the two pages.

* Space A
  * Parent Page 1
    * Child Page 1 \<--- Excerpt Macro
      * Note: Fwiw this page's name has spaces and an ampersand, not sure if that matters...
* Space B
  * Parent Page 2
    * Child Page 2 \<--- Excerpt Include Macro

Let me know if I can provide any additional info!


author: KC Gleason
body: When I edit the Excerpt Include macro, the naming goes like this:

"SpaceA:Parent1Name:"

Then, the drop down says "Not Found" when I enter the second colon. Maybe I'm not supposed to use a colon? I'm not sure...


author: Shannon S
body: KC,

According to your example, the excerpt is on Space A's child page, and not the parent page.

So it would look like this:

```
{excerpt-include:SpaceA:Child Page 1}
```

In addition, when you type **{Excerpt**, Excerpt include macro should show up, and you should be able to just select the child page there. You do not need to involve the parent at all, just refer to the child page under the space.

Let me know if you have any questions about that.

Regards,

Shannon
URL change from default base URL http://jiraserver8080 to http://jiraserver
Asked by Angelo Kang:

I have control over company DNS server therefore I'd like to change URL of base URL of jira server (confluence is installed on the same server) to <http://jira.mycompnayjiraserver.com> and <http://confluence.mycompanyjiraserver.com> instead of <http://mycompanyjiraserver.com:8080> and <http://mycompanyjiraserver.com:8090>

Here is what I want:

[http://mycompanyjiraserver.com:8080](http://mycompanyjiraserver.com:8080?) --\>\> [http://jira.mycompnayjiraserver.com](http://jira.mycompnayjiraserver.com??)

<http://mycompanyjiraserver.com:8090> --\>\> <http://confluence.mycompanyjiraserver.com>

Can you help me to find out what tool or method I have to use?


Answers:
author: Timothy (Goldfinger Holdings)
body: You'll want to setup a reverse proxy in front of your Jira application to be able to achieve something like that properly:

* <https://confluence.atlassian.com/kb/reverse-proxy-and-application-link-troubleshooting-guide-719095279.html>
Cannot edit the sidebar on my personal wiki page
Asked by Kirk Knickerbocker:

On my personal wiki page \[<https://wiki.indeed.com/pages/viewpage.action?pageId=151218098>\] I cannot edit the sidebar to remove a bad link. According to this article \[<https://confluence.atlassian.com/doc/configure-the-sidebar-317194694.html>\] there should be an 'Edit' pencil icon there to allow editing, but it does not appear. I looked into my permissions page and it says I have full permissions to do anything.

I do not know how to fix this problem. What do I do?


Answers:
author: AnnWorley
body: Hi Kirk,

Please make sure you are clicking Space tools \> Configure sidebar to see the edit option for the sidebar, as in the [doc you linked](https://confluence.atlassian.com/doc/configure-the-sidebar-317194694.html):
> To start configuring the sidebar, choose Space tools \> Configure sidebar.

![sidebar.png](https://community.atlassian.com/t5/image/serverpage/image-id/18059i00F6042A098C5721/image-size/large?v=v2&px=999 "sidebar.png")

Thanks,  
Ann

comments: author: Kirk Knickerbocker
body: Thanks! Once I did that the editing links appeared.


author: AnnWorley
body: That's great news, thanks for keeping us in the loop!
Excluding Blog Posts in Searches
Asked by Jeanann Mueller:

Is there a way to default a user's search to refine to just pages, instead of having to select it every time.

OR is there a way to exclude a space's blog from the Livesearch feature? We use Confluence for our Knowledge Base and want agents to get pages with out procedures and reference guides and not necessarily our blog entries.

Should we just move our blog off of our space to ensure our agents aren't accidentally looking at blog posts?


Answers:
author: Heth Siemer
body: If you're already directing traffic to your space landing page, and have them search from there using the Page Tree Macro. Will only search *pages* in that space by default, or you can define the Root / Parent page to search from.  


Tags: blog

search
AI/Machine Learning with Search in Confluence
Asked by Gregory Levine:

Can Confluence be connected to 3rd party AI/ML solutions to improve search results of content? Or, is there a different tactic one can deploy within a Confluence instance to improve search results for users over time?


Answers:
author: Minh Tran
body: [@Gregory Levine](/t5/user/viewprofilepage/user-id/1202701) as far as i know, we do not support this out of the box. However i found this plugin integrate Confluence with Google Search

<https://marketplace.atlassian.com/plugins/de.twt.search.twt-gsa-confluence-connector-plugin/server/overview>

Hopefully it fits with your needs

comments: author: Gregory Levine
body: Minh thank you very much. I will take a look!


author: Lowell Liwat
body: Searching for tutorial and examples about AI/ML with Search


author: Lucy Buecking
body: Is there any AI/ML solution that can analyze the effectiveness of templates in projects?


author: Amy Hogan
body: Gregory did you find any additional information on this? I am also interested.


Tags: atlassian-marketplace

atlassian-support

questions-for-confluence

search
How to edit the login wiki in Confluence?
Asked by Wagner Meira Barbosa:

Does anyone know how to edit the Confluence login Wiki page?

I would like to put a video teaching about how to log in and use the knowledge base.

I refer to this page below:

![img01.png](/t5/image/serverpage/image-id/18054i3FB0A7B4331230FE/image-size/large?v=v2&px=999 "img01.png")


Answers:
author: KP
body: Hi Wagner,

You can edit the **Server Base URL** in the **General Configuration** page here: *https://\<instance_name\>/wiki/admin/viewgeneralconfig.action.* You'll need to have **administrators** access.

comments: author: Wagner Meira Barbosa
body: Perfect! Solved my problem.

Thanks! =D


Tags: atlassian-support

edit

page

wiki
Changing the default watching behavior
Asked by Ken Ries:

Currently when a user is created and added to a space, the default behavior is to assign them as watching the space. Based on our usage, we would rather the default behavior for users to be not to watch anything other then content they create or edit. Is there a way to set the default to not watching the space when creating users?


Answers:
author: KP
body: Hi Ken,

If you're using Confluence Cloud, you can set your default email notifications/settings in https://\<instance\>/wiki/users/viewmyemailsettings.action

comments: author: Ken Ries
body: My question is how you change the default behavior when adding new users. Currently, when I add a new user and assign them to a space, they automatically watch the space.

The vast majority of our users have no interest in watching the space and are very annoyed by the notifications. Because our user population is mostly external and changes relatively frequently and are external, training them to change the settings is difficult.


author: Chris Fortmueller
body: We have the same issue. I have created a question as well, since I didn't find this one until now. <https://community.atlassian.com/t5/Confluence-Cloud-questions/Disable-quot-Watches-quot-for-new-users-by-default/qaq-p/1795483>

Does anyone have a solution to this issue?