youngmon/atlassian-qna huggingface dataset:
Admin rights for products
Asked by Ola Ptashuk:

I have a problem, because I cannot manage the product I want. I want to be able to convert it to paid subscription and also add users. Which I cannot do at the moment.

I have created a product (Product 1) and a space with loads of useful data and I am regularly using it. I was under impression that I am an admin there.

Under my user profile this product is showing - Product 1 along with Product 2 that I have. <https://id.atlassian.com/manage-profile/products>

![Screenshot 2023-11-20 102039.png](https://community.atlassian.com/t5/image/serverpage/image-id/292715iE92DE79AD4596A8C/image-size/large?v=v2&px=999 "Screenshot 2023-11-20 102039.png")

My Admin console shows only 1 product (Product 2 only). And that's no the one I want to manage.

<https://admin.atlassian.com/o/6137ce81-aab8-48ec-b685-52113a7c3d74/products>

![Screenshot 2023-11-20 093241.png](https://community.atlassian.com/t5/image/serverpage/image-id/292708i48FE74388FC6FA92/image-size/large?v=v2&px=999 "Screenshot 2023-11-20 093241.png")

Anyone knows that is the reason and what could be an advice.

P.S I tried to export a space from Product 1 ( which I cannot magange) to Product 2 (Which I can manage) but It does not work as links are not working. So its of no use really.


Answers:
author: Marc - Devoteam
body: Hi [@Ola Ptashuk](/t5/user/viewprofilepage/user-id/5364024)

This means you don't are the ORG admin of that domain.

Is this an Atlassian instance you created?

If you are also not able to export a space, that means you don't have these permissions, only the Confluence Admin can export it for you then, or you will need the appropriate rights to be granted to you.

comments: author: Ola Ptashuk
body: Thank you very much for you answer.

1. I created this domain from scratch and therefore I should be the org Admin. Is there anyone who can help?

2. I can export the space, it is not a problem. The problem is that after I import it, the links which were a part of the content in the space - are not working. This undermines the whole purpose of exporting really.

I think I know what might have gone wrong with number 1 above, it looks like I was removed by mistake. Can anyone help?


author: Marc - Devoteam
body: Hi [@Ola Ptashuk](/t5/user/viewprofilepage/user-id/5364024)

You would need to reach out to Atlassian Support.

Atlassian is the only one that could restore an instance.


Tags: cloud

confluence-cloud
New user cannot register successfully
Asked by xiaochun.luo:

Hi, I'm admin and invite a new user to confluence. When user received the invitation and try to register, the registration page has no response after he click 'Continue'.

The other users who have already activated the account can successfully login.

This issue was firstly found on 8Nov2023, before that time, users can also register successfully.

We noticed there is a network issue after clicking 'Continue', please check the screenshot below.

![Snipaste_2023-11-20_17-26-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/292702i94F1AC17954C13AE/image-size/large?v=v2&px=999 "Snipaste_2023-11-20_17-26-50.png")

Can you advise what can be done for this problem? Thanks!


Answers:
author: Ben Finn
body: That says its from recaptcha. This is a authentication tool that generally checks for bots.

To confirm, no others have this issue?

Ask your user to check a couple things:

1. Test on another browser.

2. Do they have any popup or javascript blockers running? If so, disable them.

Please let us know if this works. Thanks!

comments: author: xiaochun.luo
body: Hi Ben, this issue is resolved as I click the invitation and can register successfully for the user. It maybe due to different laptop browser setup. Thanks for your advise!


Tags: cloud

confluence-cloud
How to find attachment of specific file type such as zip, excel.
Asked by Jongho Jung:

Hello,

My customer request to find space/page with specific file attachment (such as zip, xls file type) and delete all attachment of zip, xls type.

Please let me know how to find/delete specific file type attachments in whole confluence.

Regards,

JJ


Answers:
author: Jongho Jung
body: Hello,

I have just found the knowledge base document of title "How to search specific attachment type in Confluence".

<https://confluence.atlassian.com/confkb/how-to-search-specific-attachment-type-in-confluence-975027237.html>

Regards, JJ


Tags: confluence-server

server
when I try to edit page in confluence, the table borders are not showing.
Asked by Akash Yendhe:

When I try to edit the table, the table borders are disappeared.


Answers:
author: Dan Breyen
body: Hi [@Akash Yendhe](/t5/user/viewprofilepage/user-id/5368090) welcome to the community. Are you using Confluence in the Cloud or on the Server? I don't have detailed steps from you to try and replicate the issue. If you're on the server, are you on the latest version of the software? That may influence the resolution. If you're on the Cloud, do multiple users have the same issue? Does it only happen in a particular browser?

You could also check Atlassian's Jira site for similar issues at jira.atlassian.com. If you can replicate the issue, you could try opening a ticket with support and see what they have to say. (support.atlassian.com)


Tags: unknown-hosting-type
Hello to the Community :-) I'm raj gupta I'm based out of bihar, India. I've been associate
Asked by Raj G:

Hello to the Community :-) I'm raj gupta I'm based out of bihar India. I've been associated with Atlassian tools for the last 6 moth now, and most recently started a position wh...


Answers:
author: Laurie Sciutti
body: ?? Hi [@Raj G](/t5/user/viewprofilepage/user-id/5367429) and welcome!

comments: author: Raj G
body: Hello


Tags: cloud

confluence-cloud
My server rebooted and it went back to installing from scratch
Asked by Timothy Ste. Marie:

My server rebooted and it is now prompting me to start from scratch? Where is my data for my site? I have backups but how do I get this back up and running?


Answers:
author: BHUSHAN PATIL
body: Hi [@Timothy Ste. Marie](/t5/user/viewprofilepage/user-id/5368034) ,

I understand that your confluence server was compromised by CVE-2023-22518, resulting in an unfortunate loss of 18 years' worth of database data.  
Experiencing an attack involving data clearing due to CVE-2023-22518 can indeed be immensely challenging. However, there might still be some possibilities for data recovery:

**Questions Regarding Your Confluence Server:**

1. Was your Confluence server hosted on AWS or any third-party cloud environment?  
   If yes, were snapshots backups enabled? Restoration from previous snapshots might facilitate data recovery.
2. Do you possess previous Confluence XML backups? Recovery through restoring XML backups on a new Confluence server might help retrieve data.
3. Are there any database backups available? If yes, restoring the database backup on a new DB server of the same version and re-pointing it to the Confluence application might assist in data recovery.

Remember, data recovery without backups can be exceptionally challenging. Establishing robust backup and disaster recovery strategies is critical to mitigate the impact of such incidents in the future.

Best Regards,  
Bhushan


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It depends on what your admins did to the server to make it do this.

Confluence goes into setup mode when its config file does not exist, or is invalid. Or, if there is a valid config file, but it detects an empty database, it will skip the steps that create the config file and start from the "create core data" step.

"start from scratch" implies an unusable config file. You can do this by deleting or damaging it, manually, by disk failure (physical data loss, or running out of space), changing the permissions on it. You can also remove the Confluence users access to it by changing their operating environment variables, although this is unlikely.

First thing to do is check what happened to \<confluence home\>/confluence.cfg.xml (file name from memory, but it's close, and obvious) - is it there, is it validly formatted, are the permissions right, is the content correct? (the important content is the database connection, the others are mostly just tweaks)

comments: author: Timothy Ste. Marie
body: I found that the server was compromised by the CVE. Luckily, Atlassian did --NOT-- autopatch my box or contact me with this 10/10 vulnerability so I lost 18 years worth of a database. Needless to say, no Atlassian or Confluence EVER in my environment. Moving on to programmers who know how NOT to get hacked.


Tags: confluence-server

server
Diagram not found
Asked by Anil:

Hi

Suddenly my diagram has disappear instead I see Diagram Not Found.

please help

Anil


Answers:
author: Bastian -drawio Diagrams-
body: Hi [@Anil](/t5/user/viewprofilepage/user-id/5368004) . It looks like the board file in the attachments has been deleted, can you check? The macro refers to the whiteboard xml file and displays this particular message when it can't create a connection. If this is not the case with you, please turn to our tech support staff via <https://drawio.link/technicalsupport>

Sincerely,  
Bastian


author: Ste Wright
body: Hi [@Anil](/t5/user/viewprofilepage/user-id/5368004)

Going to need a little more information here:

* What diagram was it?
* Was this through an App or on native Confluence?
* If native, which feature were you using?

Ste

comments: author: Anil
body: Hi Ste

Thank you for your reply,

it was the Draw.io Board

Anil


author: Ste Wright
body: Hi [@Anil](/t5/user/viewprofilepage/user-id/5368004)

I'd check on a different browser (or incognito), or another laptop, see if this helps rectify the issue.

If not, I'd contact the vendor directly; see support options here: [https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud&tab=support)

Ste


author: Anil
body: Hi Ste,

Thank you for your help, I could open it on a different PC that did not have any antivirus.

Anil


author: Ste Wright
body: Excellent, glad it's resolved!

If this helped you answer your question, could you accept it? That helps others know things they can try also in future :)

Ste


author: Marc - Devoteam
body: HI [@Anil](/t5/user/viewprofilepage/user-id/5368004)

Welcome to the community.

The suggestion to look via a different browser or incognito is very valid.

But is the app still active or even installed in your instance?


Tags: cloud

confluence-cloud
Lucid Chart not working
Asked by Martin Vali:

Lucid chart is not able to load in confluence. Tried to uninstall and reisntall

![image.png](/t5/image/serverpage/image-id/292647iC9715BCC26C6265E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alexander Khlystov
body: same issue here


author: Selenia Mar?a
body: I'm having the same problem. Any solution?


Tags: cloud

confluence-cloud
How to delete a space in confluence?
Asked by Yakir Haviv:

How to delete a space in confluence?

For now it's a free lisence.


Answers:
author: Ste Wright
body: Hi [@Yakir Haviv](/t5/user/viewprofilepage/user-id/5367831)

Assuming you're a Space Admin for this Space, this should work:

1. Select *Space Settings*from the left-hand menu
2. In the "Manage Space" box, select *Delete Space*
3. Select the red button

Take note of the warning which appears when deleting a space:
> Deleting this space immediately and permanently deletes all pages, blog posts, comments, and attachments. Unlike pages and blogs, deleted spaces don't go to the Trash. You won't be able to recover them later. Learn more  
>
> Not sure you want to delete? Try archiving instead. How do I archive a space?

It includes links to help pages :)

Ste


author: Yakir Haviv
body: 1. Navigate Space on the Upper panel.

2. Click on \<view all spaces\>.

3. Go to the space you are interested in to delete.

4. on the left side near the star icon. click on the three-point menu.

5. Click on \<Space settings\>.

6. On the upper panel under the title \<Manage spce\> click on \<Delete spce\>.

7. Click on the \<Delete this space\> button.

8. On the pop-up message click on \<Delete\>


author: Sanjen Bariki
body: Hi [@Yakir Haviv](/t5/user/viewprofilepage/user-id/5367831) ,

Greetings!

Please find the below Atlassian document to delete space.

[Link](https://support.atlassian.com/confluence-cloud/docs/delete-a-space/)

Regards,

Sanjen


Tags: cloud

confluence-cloud
Confluence Automation check not working
Asked by Saira:

I need to add an action for situations when a page is edited and a specific piece of text is added to that page. But the automation runs each ti![Screen Shot 2023-11-19 at 4.41.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292659iE589AC0B64632B4D/image-size/large?v=v2&px=999 "Screen Shot 2023-11-19 at 4.41.21 PM.png")me any page is edited.


Answers:
author: Marc - Devoteam
body: Hi [@Robert Hean](/t5/user/viewprofilepage/user-id/5342480)

Welcome to the community.

The requirement you state is that if there needs to be specific information, than the page will be actioned on.

But then your rule is correct, and yes it will run every time on any page. How would it otherwise be able to know if that text was placed on a page.

The options you have is to limited on spaces or pages where to do this. This can be achied by the Advanced Compare condition.

Compare the space key of the page that is edited and if that complies with the values set, action on the CQL and further steps.


author: Robert Hean
body: Based on that screenshot it looks like the "Then" statement is put outside your "IF" statement. Curious if you try this setup:

![add slack here.png](https://community.atlassian.com/t5/image/serverpage/image-id/292660i88E994DCC9EB5F45/image-size/large?v=v2&px=999 "add slack here.png")

comments: author: Dhanush
body: Hi [@Saira](/t5/user/viewprofilepage/user-id/4179012) ,  

I regret to inform you that this feature is not currently available. The functionality to search for a specific text within a page during its editing process has not yet been integrated into Automation for Confluence.

However, your need for this feature is recognized and valuable to us. Our system has an existing feature request ([AUTO-942](https://jira.atlassian.com/browse/AUTO-942)) for this requirement. You can follow the progress and updates of this request through the following link: <https://jira.atlassian.com/browse/AUTO-942>.


Tags: cloud

confluence-cloud
How can I present all content (child pages) in card format as shown on the default page of every con
Asked by Samuel Bar:

I want to present all the child pages of a specific page in a card format card. The same way

is shown in the default "All Content" page of every Confluence site.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/292636iA7517454F314655B/image-size/large?v=v2&px=999 "image.png")  

<br />


Answers:
author: Michel Neeser
body: Hi [@Samuel Bar](/t5/user/viewprofilepage/user-id/3534246)

As far as I know, this is not possible without any addons. This card format is specific to the "All content" page, and the "Children Display" macro doesn't support this layout.

What you could do though is kind of manually recreating this layout using the layouts feature in Confluence, as described [here](https://support.atlassian.com/confluence-cloud/docs/add-formatting-to-your-page/#Layouts). But keep in mind that the child page display will not be updated automatically if you use this approach.

Hope this helps.


Tags: cloud

confluence-cloud
How to find watcher list of wiki page and of wiki space
Asked by Iddo Jacobi:

In Atlassian Confluence, where can the following be seen:  
- List of watchers of a specific page?  
- List of watchers of a specific wiki space who get notifications by default on changes of every page in that space?  
In neither case do I see anything related to watchers or administration in the "three-dot" menu.  
Does the ability to see watchers depend on my role?  
I am using: Atlassian Confluence 7.19.3.


Answers:
author: Michel Neeser
body: Hi [@Iddo Jacobi](/t5/user/viewprofilepage/user-id/5367782) and welcome!

You can find the steps needed to manage the watchers of a page/space on [this page](https://confluence.atlassian.com/conf719/manage-watchers-1157467043.html). Please keep in mind that you need to have the space admin permission in order to manage watchers.

Hope this helps.

comments: author: Iddo Jacobi
body: Thank you.

If I don't want to edit the watcher list, just view the list of current watchers, is it possible to do that without a space admin permission? If yes - how?

I am asking about watchers of either page or space, so if the answer is different between the two please specify. Thanks.


author: Michel Neeser
body: [@Iddo Jacobi](/t5/user/viewprofilepage/user-id/5367782)This is currently not possible, only space admins can see/manage the watchers of a page/space. There's an [open ticket](https://jira.atlassian.com/browse/CONFSERVER-25561) regarding this topic in Atlassian's Jira, I think the comments there describe your exact requirement.


Tags: unknown-hosting-type
What's a 'Communal' Confluence Cloud space?
Asked by John Paz:

Context {#toc-hId--411464891}
-----------------------------

I noticed this filter option when browsing the spaces in my company's Confluence Cloud instance. Example in the picture below.

![Screenshot 2023-11-17 at 6.16.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292583i3029D443932D4859/image-size/large?v=v2&px=999 "Screenshot 2023-11-17 at 6.16.07?PM.png")

I can't find much about this specifically, and the rather haphazard way space categories have been done means I can't really trust using them to accurately sort things; there are personal spaces that appear with non-personal, and many don't have categories at all.

*** ** * ** ***

The problem I'm trying to solve {#toc-hId-2076047942}
-----------------------------------------------------

I just want to view all the spaces that **are not** personal spaces. Filtering that way seems like it should be easy, but has proven a bit elusive, at least in any easily verifiable way.

The 'Communal' filter option *feels* like it wants to be my answer, but I can't easily check that (at least not this late on a Friday).

So I put the question to you, Community.


Answers:
author: Trudy Claspill
body: Hello [@John Paz](/t5/user/viewprofilepage/user-id/5313995)

Welcome to the Atlassian community.

According to a comment on the Confluence article [A Refreshed Space Directory for Confluence Cloud](https://community.atlassian.com/t5/Confluence-Cloud-articles/A-refreshed-Space-directory-for-Confluence-Cloud/ba-p/1530440) the "Communal" filter functions the same as the previous "Site" filter to show non-personal spaces.

![Screenshot 2023-11-17 at 4.58.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292591i67D7310DED710D03/image-size/large?v=v2&px=999 "Screenshot 2023-11-17 at 4.58.20 PM.png")

comments: author: John Paz
body: Thank you! Hope this info makes it into the proper documentation one day!


Tags: cloud

confluence-cloud
JQL to get all tickets linked to all the sprints that have completed (not ended) in last month.
Asked by Arun Singh:

Need a JQL to get all tickets from all the sprints that have been completed (not ended) in the last month.

In rest API, the search via jql endpoint gives this info for each ticket tagged to a sprint in

fields.customfield_10007.completeDate


Answers:
author: Walter Buggenhout
body: Hi [@Arun Singh](/t5/user/viewprofilepage/user-id/5522426) and welcome to the Community!

JQL - unfortunately - does not support searching by sprint start or end dates. There is a feature request for this that you can track here: [JRACLOUD-72007](https://jira.atlassian.com/browse/JRACLOUD-72007)

Hope this helps!


Tags: cloud

jira-cloud
Is it possible to answer to a comment on chat inside an issue?
Asked by Marisa Brugnolaro:

Is it possible to answer to a comment on chat inside an issue?


Answers:
author: Florian Bonniec
body: Hi [@Marisa Brugnolaro](/t5/user/viewprofilepage/user-id/5522409)

There is a request for it, it's currently not possible.

[\[JRACLOUD-3406\] Threaded / nested Comments / give the ability to reply to a comment - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JRACLOUD-3406)

It seems to have apps that provide this feature but I never tested them on Cloud.

[Search results \| Atlassian Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=threaded%20comment)

Regards

comments: author: Marisa Brugnolaro
body: Thank you, please let me know when this ability will be developed.


author: Nikola Perisic
body: Hello [@Marisa Brugnolaro](/t5/user/viewprofilepage/user-id/5522409)

Could you please explain what do you mean by 'chat inside an issue'? Each issue only has the comments, where people can mention each other and comment (of course if they have the browse users permission).

comments: author: Marisa Brugnolaro
body: Hello, thank you for answer.

I mean that I would like to comment a specific already existing comment (similar to skype chat). I wait for your answer.


Tags: cloud

jira-cloud
How to use a specific user's/assignee's name as key in a "Create lookup table" in an automation rule
Asked by Odilon Nagay:

I am building an automation with a "Create lookup table" and on my lookup table I have the pair users and a value, like the exampleTable below:

**Key -\> Value**

Odilon Nagay -\> 5

John Doe -\> 6

Mary Jane -\> 3

The key corresponds to an "assignee.diplayName", but when I use it in the get formula to get the key of the lookup table it is not working. Here is my formula:

{{#=}}{{exampleTable.get(issue.assignee.displayName)}}\*{{issue.Story Points}}{{/}}

If I change the formula to the below it works:

{{#=}}{{exampleTable.get("Odilon Nagay")}}\*{{issue.Story Points}}{{/}}

But I want this formula to be dynamic and change the get based on assignee.displayName.

My goal is to "Edit issue field" with a dynamic formula that uses keys from a lookup table and these keys are assignee's display names.

Thank you!


Answers:
author: Bill Sheboy
body: Hi [@Odilon Nagay](/t5/user/viewprofilepage/user-id/4805050)

The key value in the lookup table **must exactly match** to work with the get() function.

Have you checked if the spacing or case are the same for the displayName values and the keys in the lookup table? You can check that by writing the {{issue.assignee.displayName}} to the audit log to confirm it matches what you expected.

If that does not help...Please post images of your complete automation rule, the action where the lookup get() call occurs, and of the audit log details. Those will provide context to help explain what you are observing. Thanks!

Kind regards,  
Bill


Tags: automation

cloud

jira-cloud

lookup-table
External collaboration in Jira
Asked by Nazl? ?etinda?:

Hello Dears,

We want an external brand that we serve in a Jira project to see the Jira Board just to see the status of their tasks. Can we ensure that only the Board is visible to the people in this brand without opening any membership or do you have a different solution for this need?

Thank you in advance.


Answers:
author: Aron Gombas _Midori_
body: Atlassian has a dedicated page about this use case. I think you should definitely start with this even if the proposed solutions may not be applicable to your concrete case.

See: <https://success.atlassian.com/solution-resources/agile-and-devops-ado/platform-administration/managing-external-users-contractors-in-a-cloud-world>


Tags: cloud

jira-cloud