youngmon/atlassian-qna huggingface dataset:
Gliffy documents don't render in "Numbered Headings" in Confluence
Asked by Zile Rehman:

The new version of Confluence is an absolute nightmere. The new UX is very complicated and It's not thoroughly tested.

An now I can even view the gliffy documents inside conflunce doc.

![Screen Shot 2017-09-21 at 8.51.42 AM.png](/t5/image/serverpage/image-id/6644iF2C22A4D84AFD054/image-size/large?v=v2&px=999 "Screen Shot 2017-09-21 at 8.51.42 AM.png")


Answers:
author: Shannon S
body: Hi Zile,

Thank you for reporting this. I'm going to let the team behind the New Look know about this. I just have one question, though. We had a Media API issue that was causing issues with attachments, but that is resolved now:

[Failure on Media Services - Incident Report for Atlassian](https://status.atlassian.com/incidents/lb93l1tqylj4)

Can you verify you're still having the problem this moment so we know it's not related to that earlier incident?

If it's still a problem, can you tell me:

1. If Gliffy diagrams work other places outside of the Numbered Headings Macro
2. If new Gliffy diagrams and old both do not work inside Numbered Headings Macro
3. If the Gliffy diagrams work inside a different macro besides Numbered Headings.

Thank you for your help!

Kind Regards,  
Shannon
Has anyone solved collaborative editing through an ADFS gateway?
Asked by Darrell Sutherland:

In our company we have an ADFS gateway which spans 2 separate domains with firewalls on each side of the DMZ where the gateway sits. Our issue is that when users from the 1 side access confluence on the other collaborative editing fails to work, ie does not establish a connection. We believe this may be due to web sockets not being supported by the ADFS gateway since the return requests are sent in the format ws:// and not HTTPS://. Has anybody else encountered this problem and if so how did you overcome the challenge?


Answers:
author: Fabian Lim
body: Hi Darrell,

I found the following kb article that my assist you: <https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html>


Tags: synchrony
How to add page including image with CLI
Asked by Charlie Misonne:

I'm trying out the Confluence CLI add-on. Is there a way to add a page including an image?

I'm using **addpage --file \<filename\> --markdown**. The reference to the image always point to my locally stored image of course.


Answers:
author: Bob Swift _Appfire_
body: Sorry, I missed this earlier.

Images and other attachments must be added with the \*addAttachment\* action after the page has been created.

comments: author: Charlie Misonne
body: ok thanks!

That's what I did in the end


Tags: addon-org.swift.confluence.cli
translate labels in UI
Asked by Xaver Inglin:

It seems that some terms are not translated to German in the UI.

Who can fix this?

![englisch.PNG](/t5/image/serverpage/image-id/6636iB9FF5691E7997E2A/image-size/large?v=v2&px=999 "englisch.PNG")


Answers:
author: Xaver Inglin
body: I found this on <https://translations.atlassian.com/dashboard/translate?lang=de_DE#/48/0/All> Groups/ALL/overview

![translations_overview.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/6638iB35A2C9D31ED84A5/image-size/large?v=v2&px=999 "translations_overview.PNG")This is correct. But why is the translation not shown in the Confluence UI?
RSS Feed Permissions
Asked by Nathan Pledger:

Hi,

I'm looking to use a Space within Confluence as a means of communicating project progress to the rest of the business. The key here is that it needs to come to them (because they will not come to it).

I've set up a Blog for this, thinking that we could just add the RSS feed into the Outlooks of those users who are interested.

I've tested this myself and it works, though not ideal, it meets our needs,

But, rolling it out to a select few users (who are not Confluence users), yields HTTP 401s and Outlook (2007) refuses, claiming "Authorisation required". Accessing the RSS link itself through a browser on said user's computer also yields the same 401 result.

I've taken care to give Anonymous Read permissions on that Space.

What am I doing wrong?

Thanks

Nathan


Answers:
author: Brant Schroeder
body: You most likely need to give anonymous access to the site in the global permissions. Here is a document on how to set up anonymous access.

<https://confluence.atlassian.com/doc/setting-up-public-access-156.html>

comments: author: Nathan Pledger
body: Thanks Brant.

I can confirm that this was already the case:

![2017-09-21_17-08-12.png](https://community.atlassian.com/t5/image/serverpage/image-id/6645iC0A6FF28CCC2501A/image-size/large?v=v2&px=999 "2017-09-21_17-08-12.png")

So this didn't solve the issue.


author: Nathan Pledger
body: So this didn't fix it.

(Sorry, forgot to state the obvious in that last reply)


author: Brant Schroeder
body: Are you hosted in the cloud or on server? Where are you getting the RSS feed link from?


author: Nathan Pledger
body: We're Server users.

We're getting the link from the Space \> Configure Space \> Content Tools \> RSS Feeds \> Blog option.

![2017-09-21_17-27-34.png](https://community.atlassian.com/t5/image/serverpage/image-id/6650iE4F285652B4E4B5C/image-size/large?v=v2&px=999 "2017-09-21_17-27-34.png")It looks like this:

[http://our.server.local:8090/spaces/createrssfeed.action?types=blogpost\&spaces=OURSPACE\&maxResults=15\&title=\[Space+Title\]+Blog+Feed\&amp;publicFeed=false\&amp;os_authType=basic](http://our.server.local:8090/spaces/createrssfeed.action?types=blogpost&spaces=OURSPACE&maxResults=15&title=[Space+Title]+Blog+Feed&amp;publicFeed=false&amp;os_authType=basic)

Looking at that link, it has the os_authType=basic query string parameter. Could this be what's going wrong?

It's annoying because even in "porn mode/icognito mode" my browsers (Chrome/Edge) both work. It's only not working on my users' machines who are NOT Confluence users.


author: Brant Schroeder
body: Just tested on our site that is public and had users not in confluence test and it is not an issue. Everything you have provided matches what I have.

Are you hosting on Windows? Do you have a proxy setup?


Tags: rss
Find "Unknown User" @mentions
Asked by Richard Gee:

Is there some way to find / report on @mentions which now have an unknown user, because the user no longer exists?

We want to be able to report on this so they can be cleaned up regularly.

I can search for pages mentioning a specific user, but not broken ones.


Answers:
author: Richard Gee
body: Thanks Danny - link was malformed, it should be <https://confluence.atlassian.com/confkb/how-to-get-a-list-of-all-unknown-user-in-confluence-867362827.html>

Using that I get this SQL which does what I want:

```
SELECT um.username, c.contentid, c.title, s.spacekey
FROM CONTENT c
JOIN BODYCONTENT bc ON c.contentid = bc.contentid
JOIN SPACES s ON c.spaceid = s.spaceid
JOIN user_mapping um ON bc.body LIKE CONCAT('%<ri:user ri:userkey=\"', um.user_key, '\"%')
WHERE c.prevver IS NULL
AND c.contenttype IN ('PAGE', 'BLOGPOST')
AND bc.body LIKE '%<ri:user%'
AND um.lower_username NOT IN (SELECT lower_user_name FROM cwd_user)
```


author: Danny Zuccaro
body: Hi Richard,

Found this support article that should help you get a list of unknown users - [https://confluence.atlassian.com/confkb/how-to-get-a-list-of-all-unknown-user-in-confluence-867362827.html.](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-all-unknown-user-in-confluence-867362827.html.?)

Hope this helps,

Danny
Confluence complaining about wrong collations
Asked by Michel Sperlich:

Hello everyone,

Confluence wont start up because it "detected tables with non-default collation" and is referring to a knowledgebase article which tells me to change collations of both: the database and the tables to utf8_bin.

I did this and checked afterwards, if any table still has another collation than utf8_bin using this MySQL command:

```
SELECT CONCAT('ALTER TABLE ', table_name, ' CHARACTER SET utf8 COLLATE utf8_bin;')
FROM information_schema.TABLES AS T, information_schema.`COLLATION_CHARACTER_SET_APPLICABILITY` AS C
WHERE C.collation_name = T.table_collation
AND T.table_schema = 'yourDB'
AND
(
 C.CHARACTER_SET_NAME != 'utf8'
 OR
 C.COLLATION_NAME != 'utf8_bin'
);
```

MySQL returned no data so everything should be fine there.

So how can I find out what is causing the problem and how can I fix it?

We're running Confluence on MariaDB and didn't have any problems with it on earlier installations.

Jira Software and Servicedesk are running but are also warning us, that the collation should be changed to utf8_bin (I ran the above command against those databases and got no data returned, too)

Is it worth a try, to flush the database and let Confluence create its data again?

EDIT: Jira is telling me, that the collation is still "utf8_general_ci" which is certainly false output.


Answers:
author: Michel Sperlich
body: Another Edit:

After restarting database services Jira had no complaints anymore. Confluence still wont start up due the same reason.

With best regards
Cannot edit macro properties with Internet Explorer
Asked by Vitor LC:

Hi,

when using Internet Explorer 11, I try to edit a macro properties and no context menu is shown. I am still able to edit it by double-clicking, but it takes some time because the screen is constantly jumping up and down.

Did someone already found this behavior? And know how to solve it?

Thank you,

Vitor


Answers:
author: Liz Bedwell
body: Hi,

I know that IE has not always played nice with either Cloud or Server instances of Confluence.

It is listed as a compatible browser on their documentation: <https://confluence.atlassian.com/cloud/supported-browsers-744721663.html>

However it does note that if you have IE's compatibility mode switched on it can cause rendering issues as they no longer support the older rendering methods that IE would be trying to do. So it might be worth checking that first.

Is is possible for you to use another browser? I ask as that ended up being the solution in one of my old companies with IE stopped working with the Edit mode completely. :(

Cheers,

Liz
Export Confluence page in native format
Asked by Peter Bunde Hansen:

Fellow sufferers

In my project, we have 50 Confluence pages that are the documentation for the application we are building.

At the point the system goes live, the documentation needs to be taken a snap-shot of, for the records. Currently, this is done as a PDF export. I would like to change that, so that we store it somehow as a file that can be re-imported into (possibly another) Confluence site. Possibly, even smarter, by exporting a whole node in the tree, including all the underlying pages.

How is this done?

BW Peter Bunde Hansen


Answers:
author: AnnWorley
body: Hi Peter,

XML exports can be re-imported to Confluence. You can choose which pages to export, including child pages.

Please see: [Export Content to Word, PDF, HTML and XML](https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html)

1. Go to the space and choose Space tools \> Content Tools from the bottom of the sidebar
2. Choose Export
3. Select XML, then choose Next
4. Select Full or Custom XML export:**Full Export** (XML) -- to produce an XML file containing all the pages in the space, including those that you do not have permission to view.  
   **Custom Export** -- if you want to export selected pages only, or if you want to exclude comments from the export.
5. Choose Export

I look forward to hearing whether this suits your requirements.

Best Wishes,

Ann

comments: author: Peter Bunde Hansen
body: Hi Ann

Thank you, exactly the answer I needed :-)

BW Peter Bunde Hansen


author: Christoffer Bromberg _K15t_
body: Hi Peter

Well, that approach has a few drawbacks, the most obvious is that you will not be able to import the export you created to the same Confluence that you exported it from, because the export contains the space key.

If you only need the space for reference, you can still create a new space - with a unique key -, copy the subtree that you need to that space and export that space (and then keep the space, or archive it (<https://confluence.atlassian.com/doc/archive-a-space-284368719.html>) or remove it). Copying a subtree is possible since Confluence 6.

If you have multiple versions of your application used by your customers - i.e. you might want to fix or improve even old versions of your documentation w./o. having to do those fixes repeatedly in all versions, then looking into Scroll Versions could be interesting (<https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-versions/server/overview>).

*Disclaimer: I work for the vendor of that app.*

Cheers, Christoffer


Tags: export
Is that a template, or how can i do that
Asked by AW Support:

hi there,

we have changed our self hosted jira to the atlassian cloud service. with that change, we want to begin our documentation in confluence.

by chance i found that site <https://kb.i-doit.com/>

in the right upper corner by the questionmark i found "information to confluence" an there the version "Confluence 5.10.7"

my question:

i like the design of <https://kb.i-doit.com/> with the menu bar on the left site and the whole formating features (i see at once what part of the text is to read, and what should be in a shell, or so).

what do i all need (plugins, template or what else) to make such a site with confluence in the cloud?

kind regard

AW-Support


Answers:
author: Nic Brough -Adaptavist-
body: They have a custom **theme**, probably one created by the Brikit or Refined Wiki add-ons.

(As a side note, their customisation breaches their licence agreement as it doesn't have the "powered by Atlassian" required)

comments: author: AW Support
body: hello Nic, what do you mean with "created by the Brikit or Refined Wiki add-ons". i'm completly new in confluence, so diverse standard wordings are strange for me. is Brikit a factory who made templates for confluence. must we buy that, or are there some free template. if yes (for free), can you give me a URL, where i can look for that. are the templates compatible with the cloud version from confluence?

kind regards

AW-Support


author: Nic Brough -Adaptavist-
body: Ah, no, fair enough. I highlighted the word "theme" to try to give you something specific to search for, but I'm happy to explain more.

**Template** has a specific meaning for Confluence - it's a template for creating page **content** . It's nothing to do with **look and feel** (although content can contain structured and coloured stuff like tables and so-on, it does not change the way the overall application behaves)

A **theme** defines how Confluence is laid out - where the menus go, where the content is contained, the stuff in the menus, and it also gives you the site-wide css (fonts, graphic elements, colours, etc). Confluence really only ships with one theme nowadays, but you can add more.

It is more than possible to write your own theme and install it as an add-on in Confluence.

RefinedWiki and Brikit are both vendors who have themes that are more clever - they don't just provide a single theme, they provide a lot of themes and a huge amount of flexibility for customisation within their themes. (Themebuilder from my company is a third option, but it's very powerful and needs you to invest time in it to be worth it. Refined and Brikit don't need anywhere near as much time to work off-the-shelf)

The website you've pointed to definitely has been themed. It feels like a Refined or Brikit theme, but it's hard to tell.
date picker and user picker on template
Asked by fferraro87:

Hi,

i want to create a template with a task list and inside a task i want to add a user and a expire date.

so i want to create what i can create using @ before username and // before date but on a template so when i create a new page from a template i can choose date and user.

that's possible?

Thanks


Answers:
author: Vero Rivas
body: Hi [@fferraro87](/t5/user/viewprofilepage/user-id/1151891)

Look at this posts, maybe can help you

<https://www.atlassian.com/es/software/confluence/templates/to-do-list>

[https://marketplace.atlassian.com/apps/1217710/todo-list-for-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1217710/todo-list-for-confluence?tab=overview&hosting=datacenter)

<https://docs.servicerocket.com/usecases/creating-a-project-overview-dashboard-and-progress-checklist/part-1-creating-a-task-list-template>

Cheers


Tags: date

template

user
Confluence - After failed upgrade how can I preserve my data if I do a full reinstall?
Asked by petritis:

I was trying to upgrade from a trial, to a 10 user license.

I exported my data and have the zip file of it, and copied that to another machine.

The upgrade nearly worked, I put in the license and it went off for a while then failed with some i18n error like this:

HTTP Status 500 - com.atlassian.spring.container.ComponentNotFoundException: Failed to find component: Error creating bean with name 'i18NBean' defined in class path resource \[i18NContext.xml\]: Bean instantiation via factory method failed; {#toc-hId-1762885244}
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I am stuck at this point.

1) I am wondering if I can/should uninstall confluence and reinstall it.

2) If I do should my backup file be sufficient to get my data back?

3) If I uninstall it will my license still work?

4) If I wipe it completely will my license work to install it again

I figure if I can get it going somehow, I can recover my data using the backup zip that I have.


Answers:
author: Nic Brough -Adaptavist-
body: Your backup .zip file should be fine for restoring everything, every time.

You can uninstall and reinstall and do whatever you need to get it all working. Your backup file should always be able to provide your data for import and your licence doesn't care what installations you are doing, all it does is say "this confluence I am in is licenced for X users until date Y"

comments: author: petritis
body: Followup, I eventually used the backup zip and it worked for me.


Tags: install
Is anyone else unable to change Confluence space avatars in the cloud?
Asked by Mike Solomon:

Ever since some time today, I've been unable to edit the avatar of my Confluence spaces (I use Confluence Cloud). My colleagues cannot either. We are going to the space details screen and clicking the edit button next to the space logo however nothing happens. I don't see any console errors either.

Anyone else having this issue?

![Screen Shot 2017-09-20 at 9.38.20 PM.png](/t5/image/serverpage/image-id/6608iB9A3F4A47692F244/image-size/large?v=v2&px=999 "Screen Shot 2017-09-20 at 9.38.20 PM.png")


Answers:
author: Liz Bedwell
body: I am also having this issue, it is known to Atlassian. [@Beejal _London_](/t5/user/viewprofilepage/user-id/1059637), directed me towards this ticket that they marked as High Priority this morning.

[https://jira.atlassian.com/browse/CONFCLOUD-57569](https://jira.atlassian.com/browse/CONFCLOUD-57569?_ga=2.147712048.622693341.1505728862-345676153.1504704936)
Meeting notes: How to manage tasks across multiple meetings?
Asked by Eric Davis:

Hi,

How does one populate tasks from previous Meeting Notes in a new meeting doc?

1. Tasks are assigned at the first meeting, captured in a dedicated Meeting Notes doc.
2. For second meeting, a new Meeting Notes doc is created (same space and page hierarchy)...

Thanks


Answers:
author: LarryBrock
body: If the notes are organized in a tree, or with a common label, one can use the "Task Report" macro to capture and display tasks on the current page. There are switches available in the macro to further refine the search based on labels, assignee, created by, task status, etc.

Where I previously worked, we had a parent page for reoccurring meetings with two macros on it. The first one listed the meeting note pages for each occurrence of the meeting and the second listed all the incomplete action items from that series of meetings. For some meetings, the header page also had a "create from template" macro-generated button that quickly created a new *Meeting Notes* child page in that collection.

Hope this helps and if so, please click the "Accept" checkbox - Thanks!

comments: author: Eric Davis
body: Perfect. Thanks!


Tags: meeting-notes

task
Confluence Active Directory integration
Asked by Chris Emmett:

New Confluence User, installed on to RedHat Server (on-prem) and integrating with Active Directory.

All seems to work well but for some reason we have a number of users constantly being removed and then added back in during the sync process.

Example for the Audit Log tonight (username changed!):

|-----------------------|--------|------------------|--------------|-------------|-----------|
| 20 Sep, 2017 23:35:26 | System | Users and groups | User created | User: user1 | Show more |
| 20 Sep, 2017 22:35:30 | System | Users and groups | User deleted | User: user1 | Show more |

Has anyone seen this issue before? Any suggestions?

Thanks, Chris.


Answers:
author: AnnWorley
body: We have seen this issue before. It can have a number of different causes. On this question, for example, the two people posting both had the same symptom, with different root causes: [Users getting deleted and readded after every incremental synchronisation](https://community.atlassian.com/t5/Confluence-questions/Users-getting-deleted-and-readded-after-every-incremental/qaq-p/618628)

One was caused by a missing LDAP attribute that Confluence was looking for. The other was solved by making sure that "only when finding the user's group membership" was checked for the *Use the User Membership Attribute* in the LDAP User Directory advanced settings.

Please try the following to narrow down the issue:

* Check whether full sync behaves differently from incremental: Disable incremental synchronization by unchecking the box in the User Directory settings, and then perform a full sync. The synchronization will be logged in the **\<[confluence_home](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/logs/atlassian-confluence.log.** You can see from that log when users are deleted/re-added.
* Un-tick the **Follow Referrals** checkbox in the LDAP settings. "Follow Referrals" can direct Confluence to a different LDAP server; when it syncs with that other server it is possible that it isn't finding the users it just added, so it then deletes them.
* Consider using the AD Global Catalog to sync Confluence with, as described in: [How do I search from Active Directory's global catalog?](https://confluence.atlassian.com/confkb/how-do-i-search-from-active-directory-s-global-catalog-785453286.html)

I look forward to hearing what you find. If you fix the issue, please follow up on the thread for the sake of those who experience this issue in the future.

comments: author: Chloe Isherwood
body: [@AnnWorley](/t5/user/viewprofilepage/user-id/502040), we are also having this issue.  

We disabled incremental synchronisation as you suggested and this is now working as expected. How can we revert to incremental synchronisation again without this reoccurring?

Thanks.