youngmon/atlassian-qna huggingface dataset:
Independently order cards within columns
Asked by Jessica McDougall:

For product discovery board view - I would like to be able to order the cards independently in each column. Right now, if I have a card that is in multiple columns, if I move a card up or down in a column, it is also moved in the other columns. Is this possible?

For context - I have a board view set up to track our "next to close" sales pipeline. Columns are set to key-customers. within each column, the cards (features required for launch) are displayed as they are linked to the respective key-customers. some of these features are required, nice-to-have, or post-launch so I want to be able to drag around the priority of each of these cards within each column independently.


Answers:
author: Tanguy Crusson
body: Hi [@Jessica McDougall](/t5/user/viewprofilepage/user-id/5311455) , not exactly as you describe it, but it's possible to create separate views and manually reorder these ideas differently in these views (in the sort menu \> more options \> switch to view rank). Basically you could have one view per customer, each with their own order, but not one order per customer in the same view.

comments: author: Jessica McDougall
body: ah bummer - thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)! Possible to support that in the future?


author: Tanguy Crusson
body: [@Jessica McDougall](/t5/user/viewprofilepage/user-id/5311455) based on how this was built (there's one rank for a set of ideas, not multiple ranks for the same idea in the same context), that is unlikely. It would be a pretty big lift, so we'd need a lot of feedback to back it up. It is a totally valid use case and I completely see where you're coming from, but it's also the first time someone asks this so far (that I'm aware of). We'll keep watching this, and I'll let you know if I can think of another way to do this.
Filtering list to exclude "Done" Discovery tickets without archiving
Asked by Amy Barnhill:

Is it possible to filter out tickets from lists where the Delivery ticket status is Done without archiving the ticket?


Answers:
author: Amy Barnhill
body: Apologies for the confusion. Thanks for the reply.


author: Omer Meshar
body: [@Amy Barnhill](/t5/user/viewprofilepage/user-id/4695632) can you elaborate on your question?

When you try to add a delivery ticket to an idea, the search **will not**include Done items:

![JPD sum.png](https://community.atlassian.com/t5/image/serverpage/image-id/279696i0049528C497BC322/image-size/large?v=v2&px=999 "JPD sum.png")

comments: author: Amy Barnhill
body: Hi, to clarify we want to look at a "clean" list of tickets in Discovery which do not include items which have a delivery ticket status as Done.


author: Julie Daniel
body: I responded to this a couple of days ago. Basically you can adjust your filters to include/exclude certain statuses.


author: Julie Daniel
body: Yes! I do this too.

I created a number of 'Done' statuses: won't do, not required, cancelled by requester, landed etc

We progress them through per workflow and then I use the filters for my boards and lists to exclude those statuses.

comments: author: Amy Barnhill
body: This is the only Delivery Status filter option I see in the menu on the list view.![Screenshot 2023-09-12 at 9.49.18 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/280181i380C12AB95AA1FCA/image-size/large?v=v2&px=999 "Screenshot 2023-09-12 at 9.49.18 AM.png")


author: Amy Barnhill
body: When I check options on the column on the list I see this but not able to remove the "done" option or make any changes other than simple vs default. What am I missing?

![Screenshot 2023-09-12 at 9.52.13 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/280184iC2C56BBCC04B6B57/image-size/large?v=v2&px=999 "Screenshot 2023-09-12 at 9.52.13 AM.png")


author: Julie Daniel
body: Ahh ok now I see. Your original post talks about discovery status, not delivery status which is where my confusion arose.

I'm only aware that you can remove delivery tickets from the delivery section. Maybe the Atlassian team can add a refinement for hiding delivery tickets in a 'done' status :)
Anyone able to export Impact/Impact Score to Domo or as a CSV?
Asked by michael:

Has anyone figured out a good way to export Jira Product Discovery to other tools (for example Domo)?

We use Domo across the organization and would like to show the Product Discovery issues in Domo (not everyone is familiar with Jira, so it's easier to just create a visualization in Domo).

However, the "Impact" and Impact Score" are blank when putting them into Domo. When going to the issue navigator and exporting all fields as a CSV, there are two columns for "Custom field (Impact)" and "Custom field (Impact score)" which are both blank. Has anyone figured out a work around to be able to export impact/impact score to something else?


Answers:
author: Tanguy Crusson
body: Hi! we've recently improved this so you can do this directly from the Jira Product Discovery UI:

<https://www.loom.com/share/8a5d24322c0248a8be6758a5f47a9244?sid=56c74c09-645b-4380-aa61-483e78429427>

comments: author: michael
body: Thanks for getting back so quickly! Is there anything in the roadmap to make these fields work like normal Jira fields?


author: Tanguy Crusson
body: No worries.

Yes, eventually it will work like other Jira fields, but we're still far off from that today
Delivery View in JPD - Can you view any more granular than by month?
Asked by Maria Salvanou:

Delivery View in JPD - Can you view any more granular than by month?

Looking to see if there is a way to view the roadmap in more granular detail than just by Month. Have noticed even if you assign specific dates to a roadmap item, it appears across the whole month in which that date range falls, which doesn't give a realistic overview particularly when working in 2-week sprints.


Answers:
author: Tanguy Crusson
body: Hi, it's a popular ask and something we're likely to address a bit later down the track.

The app was built to help you with prioritization and roadmapping, but many teams have adopted it as their home to track delivery and status too - which introduces different needs the app is currently not optimized for. We're reviewing all this.

comments: author: Maria Salvanou
body: Hi Tanguy - that's great, thank you!

We're really enjoying using JPD (primarily for ideation, prioritising \& roadmapping) but find the delivery tools to be really useful in communicating with stakeholders. It's great to know there's still more optimisation to come :)


author: Kristine O_Connor
body: I don't think you'd want to allow a more granular execution-level view in JPD. If the intended audience and users are Product and Business, you'd want to make sure you are leaving space in the commitments/expectations to allow for the unknowns that are inherent with software delivery.

comments: author: Maria Salvanou
body: For us, personally, we'd want to be able to give a more realistic view particularly to senior business stakeholders. If someone is only expected to take 1 sprint, we'd prefer to highlight that as opposed to showing it across the full month.


author: Lindsey Strong
body: I've asked the same thing because our needs are the same too.

comments: author: Maria Salvanou
body: Thanks Lindsey - hoping it is a future improvement that might be on Atlassian's radar!
Field Configuration Schemes in JPD
Asked by patryk.x.ryczek:

Hi,

are you planning to add the possibility to use the same custom fields by several jpd projects? We are planning to use multiple jira product discovery projects and setting the same fields and options in multiple projects takes a lot of time and it could be solved the same way as in jira software.


Answers:
author: Tanguy Crusson
body: Hi there, yes, we do plan to support that (using the same custom field in several JPD projects) and the team is currently investigating how it can work for Jira Product Discovery.

comments: author: patryk.x.ryczek
body: Are you able to give an approximate date of implementing this solution into jpd? Will it be possible later this year?


author: Tanguy Crusson
body: As a general policy we don't communicate timeframes for features.


author: Sam Hepworth
body: Looking forward to that capability :)


author: Bree Campbell
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Yes please, would love to try this feature


author: Troy Moore
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) I know in a previous post, you stated that you won't communicate timelines.. however, just checking again. Is there any plan on when this may become available? I would love to be a tester.

comments: author: Tanguy Crusson
body: We are about to start giving early access to this feature. [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) is the PM for it - I'll ask her to get back to you!
inline comments in Product Discovery Idea Descriptions section
Asked by Eric Jahn:

In Product Discovery, there is a Description section (see screenshot).![inlinecomments.png](https://community.atlassian.com/t5/image/serverpage/image-id/278515iA1BD1B3DD34194E6/image-size/large?v=v2&px=999 "inlinecomments.png")

As you can see, there is a comment section available below description section, but inline comments (like what are available for regular Confluence pages) are not available within the description section. We find inline comments are very useful for indicating what specific section of text the comment is referring to. Can there be added, a way to improve the Description comments feature, so the comments can reference the snippet of Description text they are referring to, similar to functionality already in Confluence? Mainly there just needs to be a visual indication and link in the Description text area highlighting that a comment exists in the existing comment section below. And if clicked, the visual indication jumps to the linked comment. Thank you for your consideration.  

related to: <https://community.atlassian.com/t5/Jira-Product-Discovery/We-really-need-inline-comments-in-Jira-Product-Discovery/m-p/2466867#M1399>  
original ticket: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Description-inline-comments/qaq-p/2191688#M2608>  


Answers:
author: Stephen Wood
body: Just wanted to chime in and say that we're still writing all of our PRDs in google docs because of this feature gap. Would be *really* great to support in-line comments so we can bring everything into Jira.

Thanks!


Tags: comment
Feedback to a comment
Asked by Andrea Scherwitz:

is there are possibility to set a directly feedback to a comment ?


Answers:
author: Jean-Emmanuel BANQUEY
body: Hello [@Andrea Scherwitz](/t5/user/viewprofilepage/user-id/5255194)

Maybe I didn't quite understand what you meant by feedback but yes, it's possible to reply to a comment with another comment or to add a reaction with an emoji at a time from a view or an idea.

Isn't that what you expect?


author: Andrea Scherwitz
body: Good Morning Jean-Emmanuel,

thanks a lot for you quick reply !

I currently only have the view of a test version, maybe it depends on that.

But for the moment It is not possible for us to create a direct answer (linked to the comment) for the comments on an idea. I don't want to post a emoji.. I need to write something ..

Here's an example of what I'm meaning.

![JPD_Comment.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/278390i2986D4346B4C4C91/image-size/large?v=v2&px=999 "JPD_Comment.PNG")

comments: author: Jean-Emmanuel BANQUEY
body: Ok [@Andrea Scherwitz](/t5/user/viewprofilepage/user-id/5255194), I think you mean making thread(s) of comments with a hierarchy between them.

Globally in Jira, comments are in a single thread on a issue, you're right, you can't reply for one in particular but you can add unlimited number of comments to the thread (use the field displayed in your screenshot at the right of your pp).  
Little tip : you can tag pepple with @ and copy/paste another comment to indicate you are replying to this one.

Hope it helps ;)
Weight using decimal value
Asked by Mirko Grahnert:

Super quick question: I am trying to add weightings to a 'Select' field, but JPD doesn't allow me to use decimal values (eg 0.5). Is this expected behavior? The 'Number' field type seems to support this ?

Cheers,  
Mirko


Answers:
author: Denis Paul
body: This doesn't answer the original question but you could multiply everything by two to circumvent this problem ;-)

comments: author: Mirko Grahnert
body: Haha that's true. But I don't think I want to change the scale of our org-wide prioritization model just because the tool we use doesn't support decimal values ...
Require comments during status transitioning
Asked by Dana Weinbaum:

Is it possible to require adding a comment when transitioning an Idea to a specific status?

I want to ensure a reason is captured when a Creator transitions an Idea to a 'Won't implement' status.

Even if it's impossible to require it, I would at least like to ensure it's highlighted as a reminder.

Thanks


Answers:
author: Hermance NDounga
body: Hello Dana,

Jira Product Discovery projects are team-managed projects, in which you don't have the concept of screens. I guess that's something you could also set up as a workflow transition "properties" but same here, workflows of team-managed projects are "lightweight" and do not let you put these types of restrictions.

The only workaround I could think of would be to create an automation rule, that creates a comment with an [@mention](/t5/user/viewprofilepage/user-id/732788), or sends an email to that person to remind them to fill this field.   
If you create a specific field for this reason, you can even check that this field is empty before creating the comment/email.

Cheers,

Hermance

comments: author: Dana Weinbaum
body: Thanks for the reply.

Perhaps a future enhancement...?


author: Abby Kiesling
body: If we had manual transitions with additional information, we could do this... But alas..


author: Deepanshu Natani
body: Hi [@Dana Weinbaum](/t5/user/viewprofilepage/user-id/5255605)

You can use "Transition Screen" on the specific transition where you want to enforce adding a comment.

comments: author: Dana Weinbaum
body: I couldn't find this option as part of the rules or automation for Jira Product Discovery.


author: Deepanshu Natani
body: [@Dana Weinbaum](/t5/user/viewprofilepage/user-id/5255605) , Sorry I didn't noticed that this question was related to Jira Product Discovery. I don't think Jira Product discovery supports this at present.
Create button when not in JDP project
Asked by CC:

\*\*\*Potential bug\*\*\*

When I am not in JPD project and I click on the blue create button and select the JDP project; the default template does not default in the description nor are the required fields at the bottom of the form.

However, if I open the JDP project and click on the create button, the template is in the description field.

[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)


Answers:
author: Louise Baker
body: Is there a way to edit the screen received when outside JPD? I was going to set up a screen scheme, but I can't find any way to actually do it or edit it. This would help immensely in the interim. Right now, users get a slew of fields in the Create Issue screen that they shouldn't when they're creating an issue outside of JPD.


author: Tanguy Crusson
body: Hi [@CC](/t5/user/viewprofilepage/user-id/4715930) and [@Gary Spross](/t5/user/viewprofilepage/user-id/4964132) , that is correct, it's a current limitation: the issue creation experience is tailored to JPD when you are in the product, but when you're in other parts of Jira it still uses the classic Jira creation experience (and some things don't work great with JPD there yet).

We do plan to clean all this up.

comments: author: Audrey Jen
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) given this limitation, in the meantime how would you recommend my colleagues who do not have JPD licenses add ideas to JPD projects?

As a Product Manager I want to encourage ideas from all teams, not just the Product team. It's not feasible for my entire organization to have a JPD license, but most of the organization does have Jira Software.

Really hoping this gets fixed.


author: Tanguy Crusson
body: Hi, I'd recommend you add them as a contributor on the project. It's free.

Details here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/The-different-types-of-users-Creators-Contributors-and/ba-p/2378354>

That way they can open the project, and create ideas from there.


author: Gary Spross
body: Coincidentally I posted this same question today. Watching for an answer!

[Why is the Create screen different when creating an idea from outside the JPD project?](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Why-is-the-Create-screen-different-when-creating-an-idea-from/qaq-p/2463402?utm_source=atlcomm&utm_medium=email&utm_campaign=kudos_question&utm_content=post)
Broken links from "normal" JIRA views?
Asked by Barry van Oudtshoorn:

JPD seems to have a lot of instances where links break. So far, I've experienced these:

* You can't access an issue which has been moved out of JPD if using its old issue key
* Links to various project settings from the "normal" JIRA view don't work
* Links to automation audit logs from the "normal" JIRA view don't work

I understand that JPD is a completely new rendering layer on top of the old JIRA stuff, but at present most of these just result in a blank page. I'd be OK with these routes causing a few redirects if they at least *worked* -- as it is, it's always a gamble when you click a link whether you'll go where you expect, end up on a (somewhat?) related page and have to navigate, or get an error and have to navigate.


Answers:
author: Hermance NDounga
body: Hi Barry, thanks for raising this issues.

For the first one, I've added it to our backlog - that's definitely a miss.

For the projects settings - are you referring to this "Configure" button at the end of the fields panel ? - At the moment It redirect to the projects settings of the discovery project at the moment - what would be the preferred experience for you?

![Screenshot 2023-08-29 at 10.16.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/277705iFC42B102FF04D27F/image-dimensions/322x214?v=v2 "Screenshot 2023-08-29 at 10.16.11.png")

Finally, regarding Automation, on this button:

![Screenshot 2023-08-29 at 10.18.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/277706iBD3CF71389151FE6/image-dimensions/328x218?v=v2 "Screenshot 2023-08-29 at 10.18.15.png")

and this section :

![Screenshot 2023-08-29 at 10.20.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/277707iC9DF05B6971A1229/image-dimensions/312x208?v=v2 "Screenshot 2023-08-29 at 10.20.02.png")

I am well redirected to the audit log and I see the last Automation execution.

Please let me know if these experience aren't the same for you - if you'd like to share private screenshots, don't hesitate to open a ticket with our support teams on support.atlassian.com/contact or via the feedback button at the bottom of the left panel in Jira Product Discovery.

Cheers,

Hermance
Is there a way to set up different templates for contributors to fill out different information?
Asked by Alina Bezkrovna:

I am setting up our JPD processes and I'd like to collect feature creation requests and feature deprecation requests via two separate views to be able to collect different sets of information for each type of request.

It looks like currently you're able to add a template to only one default view (i.e. Feature requests inbox) and you can't change it for different views. Is this a bug that I'm facing? From the documentation that I've read, I assumed that it would be possible to use different templates for different views.


Answers:
author: Omer Meshar
body: This is a known limitation. We also need to be able to configure different forms for different users.


author: David Berg
body: +1, this is a huge blocker for us getting high value from product discovery right now.
Why is the Create screen different when creating an idea from outside the JPD project?
Asked by Gary Spross:

I realize that the Create screen that shows when clicking the Create button from ++**within**++ the JPD project can be customized within Project Settings -\> Features -\> Create idea, but is there a way to also customize the Create screen that shows when the Create button is clicked from ++**outside**++of the project (and the project is selected)?

This is confusing our users and to tell them they have to navigate into the JPD project to create an idea is not a good answer. Nobody likes extra, unnecessary clicks. **Why are the screens different?**

Here's the Create screen for the JPD project when clicking the Create button from outside the JPD project.

![Create 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/277835iBACF638C0A523F5A/image-size/large?v=v2&px=999 "Create 1.png")

Here's the Create screen for the JPD project when clicking the Create button from inside the JPD project.

![Create 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/277836iB7D77CAF9E617DF1/image-size/large?v=v2&px=999 "Create 2.png")


Answers:
author: Gary Spross
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) responded here: [https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Create-button-when-not-in-JDP-project/qaq-p/2463555?utm_source=atlcomm\&utm_medium=email\&utm_campaign=\&utm_content=post](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Create-button-when-not-in-JDP-project/qaq-p/2463555?utm_source=atlcomm&utm_medium=email&utm_campaign=&utm_content=post)


author: Danielle Bonneau
body: I am struggling with this as well. I really want people to adopt this new product and workflow, but most of them work primarily out of Jira Software and Jira Service Management, and they aren't going to know to switch context to a new project to create a new idea, so we'll be missing valuable information when they create new items. It's challenging enough getting them to switch the project in the Create dropdown!