youngmon/atlassian-qna huggingface dataset:
Potential bug - Adding view to confluence
Asked by Ben Arundel:

Hi

Happy new year!

The other day when I copied a link to a Jira Product Discovery view into a confluence page, I found it actually embedded the view. This, for me, was fantastic exactly what I wanted it to do so a nice surprise.

The big issue for me, and I think a potential bug is the link to open the idea does not work.

![Screenshot 2023-01-06 at 14.02.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/233312i08F0C95E5D7863B0/image-size/large?v=v2&px=999 "Screenshot 2023-01-06 at 14.02.43.png")

The screenshot above is the embedded view in a confluence page, when I click on the summary or the open idea button, nothing happens. I would expect to be able to open the idea in a new window.

It would also be nice if the vote button also worked.


Answers:
author: Tanguy Crusson
body: Hi [@Ben Arundel](/t5/user/viewprofilepage/user-id/5078714) - these embeds are currently not interactive, but we're currently reworking that whole area of the product (so you can share views with people with or without a Jira account and let them provide feedback in the form of comments, votes, insights). I'll make sure we review the Confluence embed as part of that.

comments: author: Tanguy Crusson
body: And happy new year to you too!
How can I show sprint end date related with the delivery ticket of an idea?
Asked by Onur Asci:

When I attach an idea a delivery ticket, I want to show the assigned sprint end date in the delivery view. Any idea how can I do it other than selecting project target manually for each item?


Answers:
author: Chris Timms
body: Hi [@Onur Asci](/t5/user/viewprofilepage/user-id/5109006) ,

You would need to set up an automation that detects:

* When the sprint end date is updated in Jira Software
* If that ticket has an attached JPD issue
* copy the value from Sprint end to a custom field in JPD

JPD isn't (right now) really supposed to be tracking that level of delivery so you may find over time that it gets clunkier and clunkier trying to keep dates in sync.

I'd probably suggest you take another look at what you are trying to achieve with JPD. What if, for example, you have many epics to deliver one Idea? Which sprint end date should be used? It's possible to figure out if you are confident in your Jira Automation skills, but it's certainly very complex to get the logic right.

It would, probably, be far simpler to track the sprints an Idea would be included in, rather than the dates for delivery. You can then look at actual delivery in Jira Software as you presumably do today.

Regards,

- C


author: Onur Asci
body: [@Chris Timms](/t5/user/viewprofilepage/user-id/1260719) thanks a lot for the suggestion. I understand JPD isn't a day-to-day ticket tracking environment but still most of the "ideas" we're dealing with will be business-side tracked, 1-1 delivery ticket relatable items. For that reason I feel the need to increase visibility directly on the delivery view of JPD. Showing accurate date would be overkill as you mention but showing sprint info is also enough for me (as sprint timelines are communicated as common info internally) While asking, would you also suggest using an automation bringing sprint info to JPD views?

comments: author: Rafael Souza
body: I imagine that you have a sprint calendar with fixed start and end dates for each sprint. If that's the case, you could try a few different approaches.

#1 - Create start and end date fields for your ideas, so you can use the Timeline view and set them appropriately according to the sprint schedule, manually.

#2 - Create a Select field called sprint and add to it the list of coming sprints manually like "Sprint 1", "Sprint 2", etc. Or including the end date like this "Sprint 1 (jan/14)". This way you can have a Kanban board based on that field which will give you also a timeline perspective of each delivery. This is all manual, but very easy for business teams and executives to understand.   

#3 - Once you idea is in progress (according to your workflow), automatically set the due date (sprint end date) based on the start date using a calculated field (start date + 15 days). That can be used along with approach #1.  
Like this: <https://confluence.atlassian.com/cloud/automate-due-date-of-an-issue-from-original-estimate-1021245282.html>


Tags: date

delivery

sprint
wanna add due dates on code drop to other teams and wanna embedded throughput time passed bw status
Asked by Ravi Bhargav:

Greetings !!

Need answers for 2 of my questions

1) Need to incorporate - Due date into Jira dashboard- which gadget is apt for this?

2) Need to see the throughput time lapse between story/task status changes. how to get this also into dashboard..

can anyone help on this please.

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Ravi Bhargav](/t5/user/viewprofilepage/user-id/2423838)

That depends on what you want to see and if the field is used in the issues you want to show on the dashboard.

1) Filter results gadget can show you the due date.

2) By default there is no gadget for showing time elapsed per issue on a dashboard, only the average time in a status.

There is a gadget for this: Average Time in Status

Otherwise you would need an app from the marketplace to see this information, either to show in Jira or an app that is able to export Jira data, including history information to a BI tool where you can calculate it.
Is JPD down?
Asked by Sarah Green:

I'm unable to access JPD, but our Jira Software instance appears to be working normally.


Answers:
author: Joost Reijnen
body: Hi everyone,

Indeed, we had an incident yesterday that lasted an hour and impacted some customers in specific regions who could not use several products, including JPD.

We failed to send communications :( On Monday, we are meeting to review the incident and discuss what we need to improve. We'll share an update here with more details next week.

Joost


author: Bill Sheboy
body: Hi, community!

As JPD seems based on Jira Team-Managed Projects, it is possible the current Jira Cloud incident is impacting this:

<https://jira-software.status.atlassian.com/>

Kind regards,  
Bill


author: Amanda Barber
body: No issues for me on Jira or JPD.


author: Sarah Green
body: It looks like it came back for me!

comments: author: Alexis Marticorena
body: Us too - thanks for the update!


author: Alexis Marticorena
body: Samesies.


author: Gary Spross
body: I just checked and we are unable to access JPD as well. Atlassians status page doesn't indicate any issues with JPD though...   

<https://jira-product-discovery.status.atlassian.com/>
Discovery private view vs shared view
Asked by Simon van Kesteren:

Hi,

We're working on a Discovery board with a team, and while there's an option to build lists with specific filter and sorting options, these get edited or customized by team members all the time causing the initial user's filter set up for a list to be altered.

It would be great if there could be an option to create these lists and set them as either 'private view' or 'shared view', so that each user can create views for their own personal use and to check their own statuses.


Answers:
author: Tanguy Crusson
body: Hi [@Simon van Kesteren](/t5/user/viewprofilepage/user-id/5086196) have you tried this option?

![Screenshot 2022-12-09 at 12.07.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/229813iC8489234B97DA9B0/image-size/large?v=v2&px=999 "Screenshot 2022-12-09 at 12.07.24.png")

comments: author: Sarah Green
body: I can't speak for [@Simon van Kesteren](/t5/user/viewprofilepage/user-id/5086196) but this is a good stopgap. However, I think at some point private views and/or private sections would be useful so as not to clutter up the left-hand pane where everything is listed out. Along with a permission for who the view/section is shared with.
JPD workflow isn't displayed correctly in linked Jira tickets
Asked by Amanda Barber:

This might be a known limitation, but I couldn't find any information on it. When I view JPD tickets in their linked Jira tickets, the workflow dropdown doesn't actually match the defined workflow from JPD.

Here is our workflow:

![2022-12-08_14-56-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/229695i5EB341C3A63EE3F8/image-size/large?v=v2&px=999 "2022-12-08_14-56-37.png")

Here's how the workflow dropdown appears when viewing a JPD ticket from a linked Jira ticket:

![2022-12-07_12-49-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/229696iBC24B91660A751A7/image-size/large?v=v2&px=999 "2022-12-07_12-49-38.png")

Not a big deal now, but wouldn't scale well! :)


Answers:
author: Jean-Emmanuel BANQUEY
body: Hi [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754)

It's working fine for me...  
But we usually link JPD ideas to a Jira epic or to a custom higher level, not on story...

* Are you sure ACR is a Discovery Project ?  
  I think that the Idea issue type can exists in a Jira Software project. Make sure you haven't enable this type in your AON project maybe ?
* What happens when you click on "View workflow" ? Is that the good one which is displayed then ?

comments: author: Amanda Barber
body: Ah, thanks Jean-Emmanuel!

Clicking the View Workflow pointed me in the right direction...apparently that particular workflow wasn't updated the same as our other JPD project. :facepalm:


author: Peter Heidorn
body: Thats interesting [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754)   
I actually cant see that as an option to even view that when in the linked Jira Epic. I can only see the JPD status of the Linked Idea. I can't change it from there. Maybe I am missing something.  

comments: author: Amanda Barber
body: It was just user error (how embarrassing, ha!)

I am able to edit the status of a JPD idea from within my linked Jira ticket though which is awesome!
Compatibility with Grammarly
Asked by Ben Arundel:

Hey

I use Grammarly, and whenever I add an insight or comment, I get this problem:

![Screenshot 2022-12-08 at 10.38.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/229570i2FA16E54364142CA/image-size/large?v=v2&px=999 "Screenshot 2022-12-08 at 10.38.21.png")

Grammarly suggests a change, I click on it, and this popup comes up:

![Screenshot 2022-12-08 at 10.38.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/229571iBCF1801D54C3DE9E/image-size/large?v=v2&px=999 "Screenshot 2022-12-08 at 10.38.29.png")

I'm raising this as I don't get the problem anywhere else in JIRA or in this community tool. It seems to work with Grammarly fine. It just happens in the product discovery tool.


Answers:
author: Rohan Swami
body: Hi Ben, thanks for identifying this bug. We've added it to our backlog to fix.


author: Oliver Murray
body: I have this issue so much that it's trained me not to accept Grammarly suggestions on other platforms!

The (longer) workaround is to maximise the tickets as only seems to happen when working in the right-side ticket pop-out.
can we alert someone if no alert received on specific time
Asked by Administrator:

i will receive alert on a database restoration everyday at a certain time, i can divert those alerts to opsgenie for tracking, what i am looking for is if a alert not recieved at the said time i want opsgenie to notify the on-call support agent, is that possible.


Answers:
author: Nick H
body: Hi [@Administrator](/t5/user/viewprofilepage/user-id/1688424) ,

I think the closest thing Opsgenie has to that use case is [heartbeats](https://support.atlassian.com/opsgenie/docs/add-heartbeats-to-monitor-external-systems/).

Heartbeats can be used to monitor that your periodic tasks are running as expected, and if a "ping" is not received from your external system over the course of the heartbeat's configured time, Opsgenie will create an alert to notify users.


Tags: cloud
Notificacion from Confluence
Asked by Antton Ugarteburu:

Good evening.

I?m recieving a lot of mails regarding with the changes that my colleges from my company are doing in the documentation that we have in Confluence.

So I want to desactivate this notifications in my mail but I can?t because I?m a Guest and not a User.

What can I do?

Thank you very much,

Kind regards.


Answers:
author: Hamza Chundrigar
body: Hi [@Antton Ugarteburu](/t5/user/viewprofilepage/user-id/5075072)

Welcome to the community.

Have you tried editing your *[**user email notification settings?**](https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/)*

Best regards

-*Hamza*

comments: author: Antton Ugarteburu
body: Thank you Hamza.


Tags: cloud
?????? ??????????? ?????? ? ??????????? ???????
Asked by ????????? ???????:

????? ????????? ?????????? ?????? ? ???????????? ?????? ?? ???????? ????????? , ???? ?????? ?????? ?? ??? ????????


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you may have clicked on "help with documentation or support system for the robot" rather than "help with robot". We can only really talk about Atlassian things.

????? ?????????? ? ?????????? Atlassian!

? ?????, ??, ????????, ?????? \<\<?????? ? ????????????? ??? ???????? ????????? ??? ??????\>\>, ? ?? \<\<?????? ? ???????\>\>. ?? ????? ???????? ?????? ? ????? Atlassian.
Notification
Asked by Thiyageswaran K:

notification is not working when we do the opsgenie to servicenow integration


Answers:
author: Nick H
body: Hi [@Thiyageswaran K](/t5/user/viewprofilepage/user-id/5048311) ,

Are alerts not being created? If yes - try reviewing [this Community Article](https://community.atlassian.com/t5/Opsgenie-articles/Integration-not-creating-Opsgenie-alert/ba-p/2070678) on how to troubleshoot.

If alerts are being created, but no alerts are sending notifications to your users, review the alert's activity logs to see what might be causing the issue.

If neither of those are of any help, feel free to open a ticket with Opsgenie support here: <https://support.atlassian.com/opsgenie/>
users not receiving invite emails to get added
Asked by ovis:

when i try to add any user to the product as user/admin- it shows invitation sent but they never receive it

how to resolve this


Answers:
author: Nick H
body: Hi [@ovis](/t5/user/viewprofilepage/user-id/5073524) ,

If you are completing this from your Atlassian site/adding users to a group that has Opsgenie product access, and have an Opsgenie subscription (vs. a JSM/O subscription), you may not have any available licenses.

No warning appears on the site side when this is the issue. Sometimes the Opsgenie Owner(s) will need to increase the license count within Opsgenie first. This can be done under the Settings \>\> Subscriptions tab.

Following that you may also need to remove \>\> then re-add the users into the same group that has Opsgenie product access. It doesn't always add the users retroactively.

If you are subscribed to a JSM/O plan and still having this issue, try opening a support ticket with the JSM team for assistance: <https://support.atlassian.com/jira-service-management-cloud/>

If you have an Opsgenie subscription and follow the steps above, but no users are being added to Opsgenie following that, try opening a ticket with Opsgenie support: <https://support.atlassian.com/opsgenie/>


Tags: cloud
Can an alert be sent to users when their schedule starts if it came in when they were not on call?
Asked by Kyle Mangini:

Basically I'm wondering if it is possible for opsgenie to hold the alerts until a user becomes "on call" if the alert came in when they were not on call. so if an alert came in at 1am and I want to know about it when I wake up at 7am can it be sent out at that time?


Answers:
author: Nick H
body: Hi [@Kyle Mangini](/t5/user/viewprofilepage/user-id/5070137) ,

That is possible with [notification policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy), but these are only included on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans).

The notification policy can be restricted to days and times to delay / suppress notifications, then send notifications in the morning when a shift starts. Might look something like this:

![np1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/224092i893705E5FF08FD3B/image-size/large?v=v2&px=999 "np1.jpg")![np2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/224093i4C3159850A8CB516/image-size/large?v=v2&px=999 "np2.jpg")


Tags: cloud
Is it possible to override an escalation for a period of time?
Asked by Jason Bodnar:

Currently, we have the second escalation in our rotation set to the person who was previously on call. IE, in the case of an alert, first Jim will be contacted. If Jim doesn't answer in 5 minutes Mary will be contacted because Mary was the primary on-call last week.

Is it possible to override that second escalation? Mary might be able to fulfill her primary on-call shift but she's going out of town the following week. We don't want the escalation to go to her but to another team member.


Answers:
author: Andrew Laden
body: The best option would probably be for Mary to add a Forwarding rule to her personal profile to forward any alerts sent to her to go to whoever is covering for it while she is away.


Tags: cloud
Opsgenie Slack Integration
Asked by Agustin Lavarello:

Hi!   

I created a connection between slack and opsgenie following this tutorial  
<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/>

However another opsgenie account was configured to use the commands (so I can't execute commands in my new opsgenie account). I don't have access to the old opsgenie account to remove the integration.

Is there a way to disconnect the old opsgenie account from the slack integration without accessing it?

Thanks


Answers:
author: Brennan Kiely
body: Hi Augustin,

I would suggest reaching out to Opsgenie support and we can track down the other account and see what options are available.

Thanks!


Tags: cloud
Override disable
Asked by Alexandru-Ioan Cinezan:

Hello,

Is there a way to disable/remove rights to add override or modify rotation in on call schedules for certain users.

End goal: only admins are allowed to change/override a shift.

Regards


Answers:
author: Nick H
body: Hi [@Alexandru-Ioan Cinezan](/t5/user/viewprofilepage/user-id/5069513) ,

Adding and editing schedules/rotations is role-based on both an account-role level, and team-role level.

Account Admins and Owners can add/edit any and all schedules/rotations.

Accounts Users cannot add/edit all schedules/rotations, but can add/edit the schedules/rotations of the team(s) they are assigned as an admins.

Account Users who are also assigned a user role under a team will not be able to add/edit schedules/rotations.

There is also not a way to limit who can add an override at this time; Team admins will be able to swap any user in an override, while an account User+team user will only be able to add themself into an override.

[Learn user roles and permissions](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/)

comments: author: Alexandru-Ioan Cinezan
body: Is there a plan to restrict override to users as well? The usecase here is to either give only Team Admins access to adding overrides ( removing the right from normal users, even for themselves )


author: Nick H
body: Hi [@Alexandru-Ioan Cinezan](/t5/user/viewprofilepage/user-id/5069513) ,

Not sure if there is any plan to add this option, but I did open a feature request for this functionality you follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-1047>


Tags: cloud
OpsGenie acknowledge for limited time
Asked by Evgenii Pereverzev:

Hello everyone!  
Right now we have Icinga 2 monitoring and Opsgenie Cloud integration.  
Have problems to solve:

1. Acknowledgement message doesnt shows in Opsgenie alert, it only updates statuc to Acked
2. In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie?

**Opsgenie:** Cloud

\*\*\* Icinga 2 version used (`icinga2 --version`):\*\* 2.9.5  
\*\*\* PHP version used (`php --version`):\*\* 7.2.24


Answers:
author: Andrew Laden
body: If you set your escalation policy to repeat, there is an option to clear Acknowledge and seen states with each repeat

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/224009i12640FEBE6729311/image-size/large?v=v2&px=999 "Capture.JPG")


author: Nick H
body: Hi [@Evgenii Pereverzev](/t5/user/viewprofilepage/user-id/5006429) ,

1) You should be able to add a note to the alert when it's ack'd. You'd just need to edit what parses in the Ack action's Note field:

![icinga1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223757i25180A6386C23E0C/image-size/large?v=v2&px=999 "icinga1.jpg")

If you are trying to update the alert's Message, that's not possible through the integration. You can only do this through the web/mobile app manually, or though the [alert API](https://docs.opsgenie.com/docs/alert-api-continued#update-alert-message).

We have a feature request for this functionality you can follow, watch and vote for here though: <https://jira.atlassian.com/browse/OPSGENIE-241>

2) "*In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie*" - I'm not sure I understand what the ask is here.

comments: author: Evgenii Pereverzev
body: In Icinga it is possible to set temporal acnoldge which removes aftr set perid of time


Tags: icinga
Alert Grouping
Asked by John Dineen:

Can alerts be grouped when using the Essentials Plan?


Answers:
author: Nick H
body: Hi [@John Dineen](/t5/user/viewprofilepage/user-id/5067579) ,

Technically yes - as long as the alias of the alerts match so they [deduplicate](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/).

You can edit what parses in the alias field under the [Advanced tab](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/) of an integration, but this tab is only available for the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans).

Without access to this part of an integration, it would be rather difficult to group alerts though. On the Free and Essentials plans, Opsgenie will default to parsing a field in the alias depending on the integration.

comments: author: John Dineen
body: So with using an email as the integration. What populates the alias field in the alert?


author: Nick H
body: No field is actually entered into the alias of the Email integration by default.

When no field parses in the alias field, Opsgenie will use the alert's ID in the alias. So in this case, it would not be possible to group Email alerts under the Essentials plan.


Tags: cloud
Opsgenie cut off based alerts available?
Asked by brandon sim:

Hi,

For Opsgenie, do you know how to implement cut off based alerts? (e.g. functionality that sends you reminders nearing a cutoff date for the change)

Thanks.


Answers:
author: John M
body: Hi [@brandon sim](/t5/user/viewprofilepage/user-id/5067282) ,

There is no countdown feature in Opsgenie that will look at specified dates, you can only delay notifications based on static time delays via escalations, team-based policies, and notification rules.

Depending on the integration you are using, you may be able to trigger the initial alert creation based on a cutoff date from the source application. For example, Jira has features related to due dates that can be used to with automation to trigger an alert being sent to Opsgenie.