Unable to log in to account
Asked by ib:

I have a git repository '\<removed\>' possibly linked to a '\<removed\>' account.

I see from the recent question

<https://community.atlassian.com/t5/Bitbucket-questions/quot-We-couldn-t-log-you-in-quot-in-any-browser/qaq-p/2180622>

that this may cause problems.

Whatever the cause I cannot log in to either account using the email addresses and passwords associated with them. Requests to change password was apparently was ignored. All n more than one browser.

Assistance would be welcome, thanks in advance


Answers:
author: Theodora Boudale
body: Hi [@ib](/t5/user/viewprofilepage/user-id/5069944) and welcome to the community.

There is no Bitbucket Cloud workspace with the id 'haibas_team'.

What kind of error do you see when you try to log in to your Bitbucket account? Do you see the same error as in the post you linked? Or something different?

We would need to know the email of said account as well, in order to be able to help you. The email of the community account you used to make this post is not associated with any Bitbucket Cloud account, so I assume you are trying to log in to Bitbucket with a different email.

If you are able to log in to <https://community.atlassian.com/> with the email of your Bitbucket account and leave a reply in this post, I'll be able to view the email of said account and check whether it's deactivated, or if the email is in any of our suppression lists. Please feel free to let me know if you are unable to log in to <https://community.atlassian.com/> with that email.

Please do let me know what error you see as well when trying to log in.

Kind regards,  
Theodora

comments: author: ib
body: Thank you for your reply.

The error is different, it is simply "Incorrect email address and / or password".

The BitBucket account URL is \<repo_url_removed\> and I can still access that having pushed updates earlier today.  

I am unable to login to community.atlassian with the email that I thought was correct for the bitbucket account.


author: Theodora Boudale
body: Hi [@ib](/t5/user/viewprofilepage/user-id/5069944),

Thank you for the info.

The account associated with the repo you posted is not deactivated. I also checked its email address and it is not in any of our suppression lists. However, I don't see any password reset emails sent to that email address over the last 30 days.

The email you are using for this community post is not associated with this or any other Bitbucket account. So my guess is that you are trying to log in to Bitbucket with the wrong email.

I'm afraid we cannot disclose the email of the account due to our privacy policy.

I would suggest requesting a password reset email for any other email addresses you own, and then attempting to log in to <https://bitbucket.org/> with any of these other emails and see if you get logged in to the correct account then.

If you get asked to create a username when attempting to log in with a certain email, this means there is no account with that email as primary so you can skip the email from the process.

If you cannot figure out which email you used, and since you are able to push to the repo, another option would be to create a new Bitbucket account, recreate the repo there, and push from your local repo.

Just a heads up, I removed the repo URL from your post to comply with our privacy policy.

Kind regards,  
Theodora


author: ib
body: Hello Theodora

Thank you again. I appreciate your help and doubtless it is my own fault I appear to have lost access to my BitBucket repository.

My records show I created both the \<removed\> and the \<removed\> accounts on 15-dec-2012. I have user names and passwords associated with those accounts. What I do not have to any degree of certainty is an email address for either. It is likely I have not logged in for several years.

I have tried likely candidates for an email address, none elicit any reply from Atlassian, It seems the privacy policy prevents me giving more detail unless you can allow me to email you direct.

I can indeed recreate most of the repo under a new account, what I think I will miss are any branches that I no longer have locally.


author: Theodora Boudale
body: Hi [@ib](/t5/user/viewprofilepage/user-id/5069944),

I'm afraid we cannot share the email of an account either here or in a support ticket (which is not publicly visible), regardless of the details you share, you can check this [community article](https://community.atlassian.com/t5/Bitbucket-articles/Bitbucket-Cloud-account-ownership-and-data-access/ba-p/1311340) for more details. If someone reaches out with an email that is not associated in any way with a certain account, we have no way of verifying if they are the owner of that account or not.

Regarding recreating the repos in a new account without losing any branches, you can clone these repos with the **--mirror** flag (which will clone all remote branches):

```
git clone --mirror <repo_url>
```

After you change directory to the one of the mirror clone, you can push to a newly created empty repo with

```
git push --mirror <new_repo_url>
```

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


author: ib
body: Thanks again. No problem, rules is rules.

And thanks for the git tips :) Probably the best way to go.

Just a final thought, The original BitBucket login was by user name. This was changed to an email address. It is quite possible that I have never logged in with an email address, only by user name, several years ago. Given that assumption, the email address was unimportant, so I guess I never was concerned about it .. until now, too late. Is that a fair summery? 'cos I can't login with just a user name anymore, I tried that too.

Don't get me wrong, it has been a free service (thank you) and TANSTAAFL :)


author: Theodora Boudale
body: Hi [@ib](/t5/user/viewprofilepage/user-id/5069944),

You are very welcome!

Several years ago login was indeed possible with a username. In 2016 we started introducing Atlassian accounts:

* <https://bitbucket.org/blog/atlassianaccount>

The Atlassian account is the one for <https://id.atlassian.com/> and it provides single login to multiple Atlassian Cloud products with the same account. When the integration was enabled, a user that would log in to their account would be asked to link their Bitbucket account with an Atlassian account (if there was none, it would be created).

A while after these integrations were completed, we disabled login with username. Authentication to Bitbucket Cloud now goes through <https://id.atlassian.com/> which allows only email login.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud