youngmon/atlassian-qna huggingface dataset:
How do I create a view off of a custom field?
Asked by Matt Carano:

Hi there!

My marketing team is looking to create a new view off of a custom field and can't figure out how to do it. Right now the calendar view shows "due date". We created a custom filed for "Go live date", when marketing content is scheduled to post. We'd like to create a view off this date, which will give us a content calendar.

The "Create A Board View" doesn't appear to work for these purposes. Any help is appreciated, thanks!


Answers:
author: John Funk
body: Hi Matt - Welcome to the Atlassian Community!

You can't add custom fields and have the calendar be dependent on them. You can add the custom fields and then create an automation rule that copies the value to the Due Date or End fields, but you must use one or both of them for the calendar view.

comments: author: Matt Carano
body: Thanks for your reply John!

The use case is that we want to be able to see both when things are due, and when things are scheduled to go live. And to be able to create a sort or view off of each one. Is there a way to do that in Jira?

I'm not sure I understood this correctly, but if the "end" field is something we can create a view off of, does it make sense to just use that instead of a custom field?

Thanks again!

Matt


author: John Funk
body: You could probably use the Start Date for one and the Due Date for the other. But that is as close as you will get I think.


author: Matt Carano
body: Thanks John, if we did that, is it possible to create a separate views: one that's start date, and one that's due date?

I'm not seeing that as a filter option where you can select just one and not the other.

Appreciate the help!


author: John Funk
body: No, it's a single view.


author: John Funk
body: You probably want to implement something like Confluence Calendars. Then you should be able to do what you want.


Tags: cloud

jira-cloud
report creation
Asked by Thrisha:

I need to create one report that shall have the ability to filter for a period by entering the start date and end date during which an issue type "Non SW" is raised. I also need to display of "SS" issue type linked with "Non SW". How to implement this


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Thrisha](/t5/user/viewprofilepage/user-id/5525972)

if you're open to solutions from the Atlassian Marketplace, I think you might like the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2770183).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these, you can build a report like e.g. this in just a couple of clicks:

![case-2.gif](https://community.atlassian.com/t5/image/serverpage/image-id/339835iDEC2F9DF18F7BD5C/image-size/large?v=v2&px=999 "case-2.gif")

(I'm using Story and Task issue types here, but it would work the same for "Non SW" and "SS" issue types.)

Once you've narrowed down your list of issues, you can work on your issues directly in JXL, trigger various operations in Jira, or export your issues in just a click.

Any questions just let me know,

Best,

Hannes


author: Vronik
body: Hi

You can create a filter with those conditions and make a dashboard with the available gadgets that you have within your JIRA instance to show the information to the users

<br />

You can read this article

<https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/>

<br />

You can also take a look at this addon that can help you develop cooler things for your needs

[https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-dashboards-time-in-status-reports?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-dashboards-time-in-status-reports?tab=overview&hosting=cloud)

I hope I've been helpful


Tags: cloud

date

date-picker

eazybi

filter

jira-cloud

report

time

time-report
atl.jira.view.issue.left.context issue
Asked by Jack:

Team, we are going to integrate Jira with Zoho Lens.

While displaying our UI inside the ticket using \`atl.jira.view.issue.left.context\`, the iFrame is getting displayed but not by default.

Initially, the button is hidden inside the \`more\` button as shown in the screenshot. Please find the attachment for more clarification.

![1722334121168.png](https://community.atlassian.com/t5/image/serverpage/image-id/338805iA4755D37B1496561/image-size/large?v=v2&px=999 "1722334121168.png")

How to display it outside similar to \`create\`, \`link issue\`?

Also, in some of your customer queries, they have mentioned that this \`atl.jira.view.issue.left.context\` is going to be deprecated. Is that true?  

We going to use Connector App instead of Forge as it is difficult to hit an API call to our server via Forge. Is that fine?


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: Hi [@Jack](/t5/user/viewprofilepage/user-id/5556317), welcome to the community!

For development related questions please use the developer community: <https://community.developer.atlassian.com/>

It is focused on development, so it will be easier to get into technical details


Tags: cloud

jira-cloud
Attachments getting corrupted after performing a CSV import.
Asked by Rahangdale_ Pranav:

Hello Community,

While performing a CSV import in a Jira Project. I am getting the errors while importing the attachments like pdf, Png and excel files.

The import logs are not showing any errors, but the file show corrupted after opening.

**Please let me know the solution for this.**

I am attaching below few errors:

![pic3.jpg](/t5/image/serverpage/image-id/338801iA76063F4E790E533/image-size/large?v=v2&px=999 "pic3.jpg")![pic2.jpg](/t5/image/serverpage/image-id/338803i2600C38DA7275076/image-size/large?v=v2&px=999 "pic2.jpg")![pic1.jpg](/t5/image/serverpage/image-id/338802iB80AEE8D0628C020/image-dimensions/472x157?v=v2 "pic1.jpg")


Answers:
author: Rahangdale_ Pranav
body: Hello Community,

Any Updates?


author: Rahangdale_ Pranav
body: Hello Community,

Any updates on my above queries?


Tags: data-center

jira-data-center
cannot write JQL for desired assignee as teh assignee search is not working
Asked by Wong Goul Ney ???:

the assignee search is not working, and I could not write aproper JQL like assignee = name  
where the autosearch does not work


Answers:
author: Tansu Akdeniz
body: Hi [@Wong Goul Ney ???](/t5/user/viewprofilepage/user-id/5556279)

Welcome to the community.

Do you mean that auto-complete is not working? If yes, you can enable from Settings -\> System -\> General Configuration -\> enable "JQL Auto-complete".

If there is a general problem with the search, please share the details.


Tags: cloud

jira-cloud

jira-service-management
????? ?? ? backlog ????????? ???????? ???????
Asked by ????????? ????????? ??????????:

????? ?? ? backlog ????????? ???????? ???????


Answers:
author: Walter Buggenhout
body: Hi [@????????? ????????? ??????????](/t5/user/viewprofilepage/user-id/5430429),

No. Leaving closed tasks in the backlog would be quite strange in itself, as the backlog is a list of things you still need to do. So, there would be a contradiction in your suggestion by itself.

It is perfectly possible to display your closed issues in Jira in many different ways. You can search for them, save your search and display issues on a dashboard, ... Just not in the backlog.

Hope this helps!


Tags: cloud

jira-cloud
Permission helper can't list issue
Asked by john wei:

Hi:

I'm new guy to Jira, use cloud free version, because of rest api always respond to me "

You do not have permission to create issues in this project" when I trying to use it to create an issue.(I use the admin account).

I'm now trying to use permission helper to grant the permission "create issue" to admin user, I can search the user, and I can see the permission list, but the issue list always empty, I don't know what's wrong with it? Does any body have the same problem?

John


Answers:
author: john wei
body: Hi Guys:

Thanks for both of you, this is my problem, after research the docs

<https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/>

<https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/>

I've generated a api token, and to use it to replace the password of my account, now the rest api is work.

John


author: Tansu Akdeniz
body: Hi [@john wei](/t5/user/viewprofilepage/user-id/5556251)

Welcome to the community.

Press Create button in Jira and search the relevant project. Can you see it there?

If you can't, go to the project settings -\> permissions -\> add Create Issue permission.

Do you pass correct user in REST api?

comments: author: john wei
body: Hi Tansu:

Thanks for your reply, I already have a project, with key KAN, and I also create a issue type named with Bug, the account I used to access REST api is the admin account(the initial account when I start to use cloud Jira) and authenticated it by basic method.

But the account name I passed is email that is the initial account I used to create jira cloud, is it right? I think it should have the bigest permission.

John


author: Trudy Claspill
body: Hello [@john wei](/t5/user/viewprofilepage/user-id/5556251)

Welcome to the Atlassian community.

The tags on your post indicate you are using the Free version. Is that correct? Have you always been using the Free version for the instance where you are having the issue? In the Free version, where the instance has always been on the Free version, you should not be customizing Permissions. That is not supported. All users that are granted a Jira license will have Project Administrator permission in all projects.

What is the project type for the project where you are trying to create the issue? You can get that information from the View All Projects page under the Projects menu.

Do I understand correctly that you are trying to create the issue using the REST API?

Are you able to create an issue in the same project through the UI?

comments: author: john wei
body: Hi Trudy:

Thanks for you reply, it's a sofeware project, and I have created an issue type named with Bug, and I can also create a issue within this type by UI.

I want to create an issue by REST api, it's authenticated by basic method with I only one jira account(email), since all of user under free version is admin, it shouldn't be any permission issue, it's wired...

John


Tags: cloud

jira-cloud
Automate original estimate for subtasks
Asked by Timothy Persoon:

Hello,

I'm trying to automate some tasks and one of them is:

- create a specific task when a new sprint is created

- create subtasks for that specific task

- do some extra stuff like assign users, components and the original time estimate

I just don't seem to get the original time estimate working. The subtasks are created, the assignment of users and components are executed but my audit log says (for each subtask):  
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -  
Time tracking (timetracking)  
Issues created successfully  
I have attached the rule (it's not complete but it just creates a couple more subtasks) ![Screenshot 2024-07-30 11.19.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/338792iE5F7A57EC060549A/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 11.19.27.png")  
And this is what is filled in in the fields  
![Screenshot 2024-07-30 11.23.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/338795iECBA95DF05B5A7A6/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 11.23.29.png")  
![Screenshot 2024-07-30 11.22.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/338794iF47886C01C83CAF6/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 11.22.31.png")  
I'm guessing it has something to do with the fact that I'm trying to edit the subtasks before it is fully created? Although I don't understand why the assignments of components and users are working fine.


Answers:
author: Bhavyashree SS
body: Hey,  

The error message is appearing because the Time Tracking field is missing from the screen. Please add the Time Tracking field to the create screen for the subtask issue type so that it will work properly.

comments: author: Timothy Persoon
body: But I don't have that option?

![Screenshot 2024-07-30 13.17.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/338817i2AA1272FCCA690B1/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 13.17.29.png")


author: Bhavyashree SS
body: Hey,   

Not In the automation---you need to add the Time Tracking field to the Create Issue screen. If you're a Jira admin, you can do this under Project Settings -\> Issues -\> Screens. Then, under the subtask issue type, go to the Create Issue operation screen and add the Time Tracking field.  
![create screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/338827i09A0BA256B63EAD5/image-size/large?v=v2&px=999 "create screen.png")


author: Timothy Persoon
body: That did the trick! Thanks, I saw that solution somewhere else, but I had no clue it had to be added to that particular screen


author: Bhavyashree SS
body: .


Tags: cloud

jira-cloud
Getting started - company managed project layout
Asked by Jannis Ruef:

Hello everyone,

As usual, I hope this question in this form has not been asked too often before, but I have not been able to find anything similar in my searches so far.

We are currently setting up the foundation for our planned larger-scale implementation of Jira, and I am trying to establish a standard project layout. The current idea is that projects should generally be created as company-managed to ensure standards are followed. In this setup process, I have been struggling to keep an overview of the necessary steps among all the options for screens, schemes, fields, issues, and so on.

Is there a step-by-step guide on how to set up a company-managed project standard layout, including customized issues, what information is displayed in issues, workflows, possibly other important information and how to activate these for a project/set them as default? This would be extremely helpful for me.

Thanks in advance.


Answers:
author: Seon Shakespeare
body: Hi [@Jannis Ruef](/t5/user/viewprofilepage/user-id/5518753),

Welcome to the community!

Atlassian has a free learning path that's perfect for what you're trying to achieve: "Streamline projects across Jira with shared configurations".

It covers everything from project layouts and workflows to screens, schemes, and permissions. You'll find step-by-step instructions and examples to help you set up a consistent structure for your Jira projects.

Here's the link: <https://university.atlassian.com/student/path/1928323-streamline-projects-across-jira-with-shared-configurations>

Hope this helps!

comments: author: Jannis Ruef
body: Hi [@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193)

exactly what I was trying to find. Seems I was looking at the wrong spot.

Thanks for the quick help on this!


Tags: cloud

jira-cloud
Unable to access https://natwest.atlassian.net/jira/dashboards/79091 even after getting access
Asked by Dhivya Krishnan:

I am unable to access the above link even after getting access to it. Could you please help me to get it fixed please ?


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@Dhivya Krishnan](/t5/user/viewprofilepage/user-id/5556227) ,

Welcome to Atlassian Community!

Kindly check with Atlassian Directly.

You can create a support request here: <https://support.atlassian.com/contact/#/>

Thanks,

Chandrababu


Tags: cloud

jira-cloud
How can I see the email with the code sent to me to log in to my Jira account?
Asked by ?mer:

I have a company email, and I want to log in to Jira with it, but even though it says it has sent me a verification code, I can't find any email when I check my inbox. The emails that it says have been sent are not reaching me. Can you help me solve this problem?

Thank you.


Answers:
author: Rilwan Ahmed
body: Hi [@?mer](/t5/user/viewprofilepage/user-id/5556196) ,

Welcome to the community !!

1. Verify if you have spelled correctly your email address
2. Did you check your spam/junk folder ?
3. Does your organization allow emails from external domains ?
4. Check all your folders/subfolders

comments: author: ?mer
body: I tried the steps you suggested, but I couldn't reach a solution

Our admin checked my account status and found that it has an error message. I looked up the error on Google and I think my email might be on your email suppression list. Can we consider this scenario?  

Error from email provider: 550 5.4.1 Recipient address rejected: Access denied. \[ZR1PEPF0000077C.CHEP278.PROD.OUTLOOK.COM 2024-07-22T08:53:20.794Z 08DCA389285A792A\]


author: Rilwan Ahmed
body: Dear [@?mer](/t5/user/viewprofilepage/user-id/5556196) ,

Please contact Atlassian Support directly in <https://support.atlassian.com/contact/#/>


Tags: bilinmeyen-bar?nd?rma-t?r?

fransa-bilinmeyen-bar?nd?rma-t?r?

jira-unknown-hosting-type

not-applicable

unknown-hosting-type

user-management
Search function in the list view of Jira work management does not work
Asked by Chanel:

Good day,

I am attempting to use Jira Work Management to track some task progress and workflow which works just fine, the problem I have is that the Search list function in the Lists view does not seem to work. I the field was created as a Aa type field. When trying to search a string it will return no values on the results tab when doing a leading search. Funny enough it will recognize the first character but nothing after that. then the results all disappear.

Please can someone assist me with a workaround? or something.

MY email address is rudi@redswanconsulting.co.za


Answers:
author: John Funk
body: Hi Chanel - Welcome to the Atlassian Community!

Can you share some screenshots please?


Tags: cloud

jira-cloud

jira-work-management
How to ensure that only some customers see all tickets on the portal?
Asked by Dominika Trnkov?:

Hello, I need some advice. Currently, it works like this:

The first situation is that if all customers want to see all tickets in one project, I added them to the organization and when filling out the form on the portal, it assigns them the organization by default - in that case, everyone can see everything. The second situation is that if everyone wants to see only their tickets, I did not create an organization for them.

But now I need **only some** customers to see all tickets. Example: I have 10 customers in project A. These 10 customers are 6 developers, 2 accountants and 2 managers. I need only 2 managers to see the tickets of all 10 customers. In that case, developers and accountants see only their own tickets, and managers see everything. How could it be created? I tried through the issue security level, but I don't know if I'm going in the right direction, because it still doesn't work for me.

PS: Agents will not be restricted, they will see everything.


Answers:
author: Nadhila Savira
body: Hi Dominika,

There's not an easy way to do this really, because a Customer is not meant to see more than what is added within their Organisation users. But of course, if all the customers are added to the Organisation, then all members of said Organisation can see the tickets.

Perhaps it is simplest to add the Managers as Request Participants in their tickets, you can add them automatically using automation. Although depending on how many of these managers/projects you have, then this rule could get quite complex. Hope this helps!

comments: author: Dominika Trnkov?
body: Hello Nadhila,

thank you so much. I think it could work as you wrote.


author: Mohanraj Thangamuthu
body: Hello, Good day. Please post this query in JSM community as well : <https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions>


Tags: cloud

jira-cloud
I have a question that is is possible to show issuetype and status to combine and show in one field?
Asked by thumuluru_shreya:

I created one customfield. Here I need to display both issuetype and status. The format is like issuetype/Status

Ex: Task/Sprintqueue


Answers:
author: John Funk
body: Hi [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

You can do this with an Automation rule and no need for an addon app.

Just use the smart values {{issue.issuetype}}/{{issue.status}} for the custom field when you edit it.


author: Heenaben Sardarbhai Chaudhary
body: Hi [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517) ,

Yes, it is possible! You can use ScriptRunner for Jira and, using the Jira API, you can store the value in a custom field. For example, you can create a custom field that displays both the issue type and status in the format "IssueType/Status," like "Task/Done."

comments: author: thumuluru_shreya
body: [@Heenaben Sardarbhai Chaudhary](/t5/user/viewprofilepage/user-id/5365791) , Can you give me the scriptrunner code which is working or snippet. Can you please help me on this and also when the transition is in close to open when we change it should get update defaultly the transition in that custom field


Tags: cloud

jira-cloud
Jira automation
Asked by Rajan Dangol:

Hi,

I am getting the following error within sub tasks automation "Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)". However, the email is sent.

Automation requirement:

1) Sub tasks is created.

2) When value changes for assignee

3) Issue type equals sub- task.

4) Then transition the issue to Pending.

5) Then send email.

I think the issue is failing because the issue is reassigned after being assigned the first time.


Answers:
author: Hans Polder
body: [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757) ,

Generally speaking, the error message states that the status 'Pending' does not exist in the workflow for the issue (type) in question.

Can you paste a screenshot of the workflow that is assigned to Sub-tasks in this project?

comments: author: Rajan Dangol
body: ![Jira workflow.png](https://community.atlassian.com/t5/image/serverpage/image-id/338773iFBE0A57F650BE77F/image-size/large?v=v2&px=999 "Jira workflow.png")


author: Rajan Dangol
body: I think the initial ticket has been assigned, the ticket is changed to Pending and then when it reassigned the ticket is already in Pending, hence the error. I think.


author: Hans Polder
body: Could it be that the affected issue was already in status Done, hence it couldn't go to 'Pending'?


author: Hans Polder
body: Ah, that could also be the case, indeed! Simply resolve that by adding a condition at the start 'status is not Pending', then it will not trigger on those!


author: Rajan Dangol
body: ![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/338777i532E8F52703A8306/image-size/large?v=v2&px=999 "Jira.png")


author: Hans Polder
body: Looking good! ?


author: Rajan Dangol
body: Thanks Hans, appreciate your quick response :)


author: Rajan Dangol
body: ![Jira error 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/338772iA04555496A44F881/image-size/large?v=v2&px=999 "Jira error 2.png")![Jira Error.png](https://community.atlassian.com/t5/image/serverpage/image-id/338771i39965B2C0A351A3F/image-size/large?v=v2&px=999 "Jira Error.png")


Tags: cloud

jira-service-management

jira-service-management-cloud