youngmon/atlassian-qna huggingface dataset:
SMS Message
Asked by Jeremy Tatro:

I am not sure if this is possible as I don't see any options for this. Is there an option somewhere that I am missing that I can setup SMS for notifications on a project? Everything I am reading is pointing me in the direction to add PingPilot to the user portal of JSM. This is not what I am looking for.

I recently created a new JWM board. I have created an automation rule to send emails. I was wondering if there is also an option to have those notifications to be sent as SMS?


Answers:
author: Ste Wright
body: Hi [@Jeremy Tatro](/t5/user/viewprofilepage/user-id/5226554)

Not natively; you might be able to get Automation to do this with an App which allows for these kinds of notifications (although I've not tried this).

I'd check out Apps like [Enterprise Mail Handler for Jira](https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview), or another App from the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=sms)

Ste


Tags: cloud

jira-work-management-cloud
Need help in Automation rule
Asked by CHINNAMUTHEVISAI.SATYANARAYANASHARMA:

Hi All, need help in automation in Jira cloud.

we have a group called SECM approvers who approve issues at certain status. Now requirement is if reporter is in SECM approver group apart from he other users who are in group can approve the issues but not reporter even if he is in approver group. is it possible?


Answers:
author: Jehan Bhathena
body: Hi [@CHINNAMUTHEVISAI.SATYANARAYANASHARMA](/t5/user/viewprofilepage/user-id/4577557) ,

I haven't tested this use case yet, in the approval step, the second step of the configuration lets you exclude the users that cannot approve at that status:![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/298461iB2BA8BB7586F272C/image-dimensions/363x198?v=v2 "image.png")

In your case "Reporter" can be the excluded user.

Please can you share the use case that you're trying to achieve with this though? Perhaps understanding that might help us provide more information to your question.


Tags: automation

jira
Learning to Use Roadmaps, I want to show predecessor/successor relationships
Asked by david jay mcgee:

First question - can Roadmaps (or any jira tool) show dependencies, predecessor and successor relationships?

What is a good tutorial page or video to get started.

Thanks

David McGee CSM


Answers:
author: Ste Wright
body: Hi [@david jay mcgee](/t5/user/viewprofilepage/user-id/4786306)

Like a dependency map?

If so, Advanced Roadmaps allows for this natively - check out dependency help pages [here](https://support.atlassian.com/jira-software-cloud/docs/view-and-manage-dependencies-in-advanced-roadmaps/), and details on the dependency view on [this page](https://support.atlassian.com/jira-software-cloud/docs/what-is-the-dependencies-report-in-advanced-roadmaps/)

Ste


Tags: cloud
Plans for Create a Form for Epic Issue Types?
Asked by Alexis G:

Hey there,

We have an agency that works at the epic levels for our marketing projects. Just wondering if forms will be updated to include Epic issue types??


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please vote and start watching following FR tickets.

<https://jira.atlassian.com/browse/JWMCLOUD-329>

<https://jira.atlassian.com/browse/JWMCLOUD-30>


author: Loretta Brunette
body: Hi [@Alexis G](/t5/user/viewprofilepage/user-id/5385913) - I'm a Product Manager in Jira Cloud and i'd love to understand more about how you are working with your agency on your Marketing projects and how Forms can be improved to enhance your workflows. If you can spare 30 mins to chat, please book time in with me [here](https://calendly.com/lbrunette/jira-software-list-view-feedback?month=2024-06) . I'm also happy to answer any other questions you have on Jira :)

thanks

Loretta


Tags: cloud

jira-work-management-cloud
Background image to a form
Asked by Arvind Koswala:

Hello,

is there a way to place a "title" banner as image in the top of an "advanced form that I created in JWM? I created an advanced form" in JWM, that has a title text. But my requirement is to place that title as rectangle banner image (instead of text title). I don't see any image can be added in advance form as title banner or any background image on the top. Could you please advise me, if there is any possibility for that in JWM?


Answers:
author: Odd_lynice
body: Hi Arvind,

Welcome to the Atlassian Community.

I tried testing what you intend to accomplish using the form function in JWM and currently what you are after is not supported in JWM form.

There is an open feature request that fits this requirement you may want to vote and watch this feature request: [Forms: Support images within a form](https://jira.atlassian.com/browse/JSDCLOUD-11141)

The form functionality in JWM works and functions as is - unfortunately it cannot be configured to support background images.

Maybe you can consider using 3rd party plugin to add this missing form functionality on top of JWM, there are multiple potential plugins that you can consider and they are listed in [Atlassian Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=forms)


Tags: cloud
Way to automate rule to pop up alert after form submitted
Asked by Arvind Koswala:

Hello,

is there a way to pop up an alert saying "Successfully submitted the form" and then clicking on Ok button will redirect to an url or send a notification email to an email address? I created an "advanced form" in JWM. It creates a task as soon as user submitted the form. But my requirement additionally is to set automation rule to pop up an alert saying "Successfully submitted the form" once user submitted the form/task and then clicking on Ok button in that alert, will redirect to an url or send email to a particular email?. Could you please advise me, if there is any possibility for that in JWM?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. With automation you can send email on new issue creation. Also you can send a message on MS Teams, slack. We don't have option to show popup on same screen.


Tags: cloud
Jira automation
Asked by Jennifer Norz:

I'm fairly new to Jira and am hoping to get some guidance. Multiple internal departments are using Jira to track our external partner data (ie: partner health, contract updates) and much of the same information has to be updated across all boards manually. Is there a way to set up the Jira boards so if you update a single board all pertinent information will update other boards automatically. This would be a game changer on time and duplicative efforts. Any insights appreciated!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly confirm if my understanding is correct. You have many different projects. If an issue on project A is updated then another linked issue on project B need to be updated with same value ?

comments: author: Jennifer Norz
body: Thank you Monhanraj, for this particular project we are using Jira to maintain our partners health and data. So if one card is updated by our Partner Success team can that same updated data be updated on other department Jira cards through an automation? Or does the data need to be updated manually? Thanks for your insights.


Tags: cloud

jira-work-management-cloud
Automation
Asked by Jeremy Tatro:

I created a board in JWM to used when certificates to other products are going to expire. I would like to setup a automated email to notify me when they are about to expire within 2 weeks. I am not seeing anything that will let me set this up. Also, each cert will expire at different days, just hope that I don't need to make a bunch of different notification emails.


Answers:
author: Robert Wen_ReleaseTEAM_
body: So, are you looking at each issue as a certificate...

and you use **Due Date** as the date of expiration for the certificate.

Create an automation with the following parameters:

Trigger: Scheduled (daily at a specified time) and run the following JQL:

```
due date <= 2w
```

Action: Send email notification

comments: author: Jeremy Tatro
body: I will give it a go and let you know how it goes.

Thanks.


author: Jeremy Tatro
body: [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) I have setup the automation and it is working perfectly. Thank you for your assistance.


author: Robert Wen_ReleaseTEAM_
body: Happy to help!


Tags: cloud

jira-work-management-cloud
Jira work management dataset -> Issue worklog table is showing Author_Name as "Tempo Timesheet"
Asked by Suyog Gaidhani:

Hello,

I have pulled Jira data in Power BI using Alpha Server connector, for getting time log details for Jira user I am referring **Issue Worklogs** table in Jira data model.

Once pulled in Power BI it shows table as **WorkLogs** in Power BI data model. In this table while seeing the Author_Name most of the rows it is showing as "Tempo Timesheet" instead of actual Author. My older refreshed copy shows me correct name while recent report shows "Tempo Timesheet"

Need help, how can I fix this. Is there any Jira/Atlassian configuration I need to check /change or any other workaround. Please suggest.

Thank you!


Answers:
author: Starware
body: Hi,

Unfortunately, Tempo sets worklog author to a special plugin user for privacy. You can check [here](https://tempo-io.atlassian.net/wiki/spaces/KB/pages/488931333/Why+do+the+Jira+worklogs+appear+with+the+author+Tempo+Timesheets+instead+of+the+user+s+name) for more details. This makes migrating to another timesheet app or uninstalling Tempo very difficult because you lose all authors. You can use Tempo's own API to get worklog details instead of getting them from Worklogs table.


author: Mohanraj Thangamuthu
body: Hello, Good day. I believe you are using Tempo for time tracking and that is the reason author name is shown with the addon user name. You started using Tempo recently ?

comments: author: Suyog Gaidhani
body: Thank you for the Reply [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433)

Yes, We are using Tempo for time tracking. I could see the logging details from 2018 onward, so Tempo is in use from 2018.

Also my previous data model September 23 copy have correct Author_Name while in recent data model it has started showing as "Tempo Timesheet".

Is there any configuration I need to check for Jira or Tempo or any other way Atlassian team can help on this. Kindly Suggest

Thank you


Tags: cloud
Description field Freeze
Asked by Yash Pradhan:

This is a common request from the Our team if we can freeze the "Description" field.  

Since we are facing multiple instances where the Teams have changed the Jira description even after the Development is completed


Answers:
author: Himanshi
body: Hello [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554) ,

Welcome to the Community!

I don't think that there is an feature available at this point in Jira that can lock or Freeze any fields.

Going through your concern and use case , I believe you can restrict the edit of the issue by revoking Edit issue permission from projects to the users who are supposed not to make any changes.

To do so please follow steps:

Project settings \> Permissions\> Edit Permission \> make desired changes on "Edit issue" and update it.

Please try this out and let us know if it serves your purpose.

Have a great day!

comments: author: Yash Pradhan
body: Thanks for the kind response, But this is making every custom field also not able to edit,  

Is there any way around just to just Freeze description Section not anything else.  


author: sanjay_sapra
body: Dear Team ,

Any help on given requirement . I am also facing same concern related to this Please suggest.


Tags: cloud

jira-work-management-cloud
Validating a "user" input into a custom field is part of a project role
Asked by Brendan Clough:

Hi there,

Is there is a way to add a workflow validator (or condition) to check if a user added into a custom field on an issue is part of a particular Project Role?

Any questions let me know.

Kind regards,

B


Answers:
author: Himanshi
body: Hello [@Brendan Clough](/t5/user/viewprofilepage/user-id/556859) ,

Welcome to the community!

You might like to explore condition section in the transition for Workflow.

You can use "Value Field" condition to explore this , however it would only check the user not the project role.

However you can explore automation rule for the requirement, It should be setup as:

![Screenshot 2023-12-13 at 12.56.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/296455iF8D9F7909DFB8C5E/image-size/large?v=v2&px=999 "Screenshot 2023-12-13 at 12.56.38?AM.png")

Please try it out and check if cater to your use case .


Tags: cloud

jira-work-management-cloud
Can Jira Work Management Select Approvers automatically based on a field value in Jira Forms?
Asked by Claudia Vidarte:

Can Jira Work Management Select Approvers automatically based on a field value in Jira Forms?


Answers:
author: BHUSHAN PATIL
body: Hi [@Claudia Vidarte](/t5/user/viewprofilepage/user-id/5020791)

Yes, in Jira Work Management, you can select approvers automatically based on a field value in Jira Forms. To achieve this, you can link a form field with a Jira custom field and use it to capture the value from forms. Then, you can configure the approval step in the workflow and modify the approver based on the values selected in the Jira form field.

For more details refer following document:

* [Select Approvers automatically based on a field value in Jira Forms](https://confluence.atlassian.com/jirakb/select-approvers-automatically-based-on-a-field-value-in-jira-forms-1255454977.html)
* [How to configure Default Approvers for Request Types?](https://confluence.atlassian.com/jirakb/how-to-configure-default-approvers-for-request-types-1236932809.html)

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan


Tags: cloud

jira-work-management-cloud
ERROR: 1DBO524
Asked by Natusha:

Hi,

i've got ERROR: 1DBO524 on kanban board, how can i fix it? refresh didn't work.


Answers:
author: Brian Lamb
body: We have the same issue. One project's Kanban board is impacted, all projects that utilize scrum boards are unaffected. Same error/behavior across Chrome, Safari, and Edge. Screenshots provided.![kanban board error - visible from Issues tab.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/295979iCDE7A8301E339784/image-size/large?v=v2&px=999 "kanban board error - visible from Issues tab.PNG")![Kanban board error - platform data project.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/295978i237797CE05BED981/image-size/large?v=v2&px=999 "Kanban board error - platform data project.PNG")


Tags: cloud

jira-work-management-cloud
???????????????????0????????
Asked by katsumi.matsui:

?????????????????????????????????????????0???????????![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/295873i6361D127EC6FD484/image-size/large?v=v2&px=999 "image.png")????


Answers:
author: Takeshi Muramatsu
body: ?????????????????????????

????????????????????????????????0??????????????????? JIRA Cloud ???????????????

??????????????????????????????????

* [Add an option to show zero counts on Issue statistics gadgets](https://jira.atlassian.com/browse/JRACLOUD-82538)

?????? *Vote for this issue(???????)* ??????????????????????????????????????????*Start watching this issue(?????????)* ????????????????????????????????????????

????????????????????????????????????????????????????? [??????????](https://ja.confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) ????????
?????????????????????
Asked by katsumi.matsui:

???????????????????????????????????????????????????????


Answers:
author: Trudy Claspill
body: ????? [@katsumi.matsui](/t5/user/viewprofilepage/user-id/5381905) ?

?????? ????????????

??????????????????????????????????????????????

?????????\[????\] ????????????????

---

Hello,

Welcome to the Atlassian community.

Are the issues included in the gadget from Team Managed projects or Company Managed projects?

In the gadget configuration what have you selected for the Sort By option?

> How to change the status display order on the dashboard
>
> I want to change the order in which the statuses are displayed in the gadget with the number of items for each status created using the issue statistics on the dashboard.

comments: author: katsumi.matsui
body: ???????????????????????????????????????????????

?????????????????????

??????????\[????\] ????????????????

??????????????

?????????????

?????????????

????????????01_?????????????

????????05_??06_??07_??01_??02_???????????


author: Trudy Claspill
body: ??????????????????????????????????????? ID ?????????????????????????????????????? ???????????????????????????????????????????????

??????????????????????????????????????????????????????????????????

---

I believe that the Statuses are sorted by the unique ID assigned to each status as it is created in the workflow. I do not believe that the sorting is based on the text label that is shown for each Status. I have come to this conclusion based on other posts in this community.

If that is accurate then the only way to change the order would be by deleting the statuses from the workflow and recreating them in the order in which you would want them sorted.
> \>Does the gadget include assignments from team-managed or company-managed projects?
>
> ?Includes team management project issues
>
> \> What did you select for the Sort option in the gadget settings?
>
> ? Gadget: "Task Statistics"
>
> Sort order: "Normal"
>
> Sort direction: "Ascending"
>
> ?A number starting from "01_" is added to the beginning of the status name,
>
> With the above settings, "05_", "06_", "07_", "01_", "02_", etc. are displayed.


author: katsumi.matsui
body: ????????????????????????????????????????????????????????


author: Trudy Claspill
body: ???????????????

???????????????????????????? \[????????\] ??????????????????????

---

I am glad I was able to assist you.

If your questions have been answered satisfactorily, please consider clicking on the Accept Answer button above my response.
> Thank you. By recreating the statuses, I was able to arrange them in the desired order. Thank you very much for helping me.
Missing incidents
Asked by Leonardo Zevallos Guzman:

I have a dashboard in Jira Work Management and a dashboard that consumes that project. The amounts do not match and I don't know why. If anyone can help me.  
![Incidencias totales- ingles.png](/t5/image/serverpage/image-id/295838i63144F40DB262714/image-size/large?v=v2&px=999 "Incidencias totales- ingles.png")![dashboard-ingkes.png](/t5/image/serverpage/image-id/295839i8AF086D8344AC099/image-size/large?v=v2&px=999 "dashboard-ingkes.png")


Answers:
author: Trudy Claspill
body: Hello [@Leonardo Zevallos Guzman](/t5/user/viewprofilepage/user-id/5349571)

Can you please highlight the mismatched data that concerns you?

I think you might be referring to this:

![Screenshot 2023-12-07 at 2.10.09 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295845i680589EE7ACFA25A/image-size/large?v=v2&px=999 "Screenshot 2023-12-07 at 2.10.09 PM.png")![Screenshot 2023-12-07 at 2.10.40 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295844i36306E3CF87D85B6/image-size/large?v=v2&px=999 "Screenshot 2023-12-07 at 2.10.40 PM.png")

In the first image - the Board - issues in the green/Finished status will be automatically hidden from the board when they have been in that status for more than 2 weeks. That is by design and not a configurable option.

comments: author: Leonardo Zevallos Guzman
body: The dashboard does show me the correct data, what worried me is that the incidents had disappeared, and the amount shown on the dashboard did not match the report I made. If you tell me that it is not a configurable option, can it be a configurable option with the paid version? because I would like to see my finished cards.  


author: Trudy Claspill
body: The Jira Work Management project board (the first image you provided) applies the "hiding" of issues only to the columns that have green statuses, like your Finished column. This is not configurable in any version, free or paid, for the Jira Work Management product.

The issues still exist in Jira. They are just not shown on the board display. You can still find them by searching for issues, and by selecting the Issues tab in the Jira Work Management project.

With the Jira Software product it is possible to configure a Kanban Board to show all the issues in the green statuses in the columns of the board.


author: Leonardo Zevallos Guzman
body: OK thanks


Tags: cloud

jira-software

jira-software-cloud
When a "Feature" is cancelled in Jira Align, then shouldn't the Jira "epic" be cancelled
Asked by Gyanendra K Gupta:

We have Jira board integrated with Jira Align and all Jira stories and Epic are brought into Jira Align.

The Product Owner is cancelling unnecessary Features in Jira Align to cleanup and expect them to be DONE with Resolution of Cancel on the Jira side.

Does it supposed to work this way? Or What can we do to make it happen.

Thanks you for your wisdom and brilliant solution.


Answers:
author: Mark Cruth
body: [@Gyanendra K Gupta](/t5/user/viewprofilepage/user-id/4084907) - Great question! If you cancel a Feature in Jira Align, you need to make sure that the canceled state in Jira Align is mapped to the canceled status in Jira (as part of the Jira \<\> Jira Align integration). To double check that the integration is in place, in Jira Align go to...

1. Administration \> Jira Settings \> Manage Projects Tab

2. Select the "State Mapping" for the integrate project (see screenshot)

![Screen Shot 2021-07-06 at 4.59.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/150267i99264DDEBC39F3DF/image-size/large?v=v2&px=999 "Screen Shot 2021-07-06 at 4.59.43 PM.png")

3. On the "State" tab ensure that the Canceled state is mapped to the Jira Canceled status (see screenshot)

![Screen Shot 2021-07-06 at 4.58.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/150270i8C40ADCDA53E435D/image-size/large?v=v2&px=999 "Screen Shot 2021-07-06 at 4.58.26 PM.png")

If all of this is set up properly, and if you are using Process Step mapping, I believe there is an active defect that is preventing proper cancellations from Jira Align.

I'd also recommend checking out the integration guide for details on how to map the canceled state between Jira and Jira Align:

<https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide>

Hope this helps!

comments: author: Mark Cruth
body: **Update:** The active defect referred to at the end of my comment is no longer active (yay!). This means you can now map the cancelled process steps to cancel an item from Jira Align \> Jira if you use process steps.


author: Tina Behers
body: [@Gyanendra K Gupta](/t5/user/viewprofilepage/user-id/4084907) [@Mark Cruth](/t5/user/viewprofilepage/user-id/3648064)

If the JIRA cancel state has a resolution requirement (rather than simply a workflow state) the integration from JIRA Align (item canceled in JA) will reject as there is no way to send (or know) the necessary actions via the API.   

for projects integrated to JIRA Align there needs to be only one value that sets the ( post script) resolved date field. Resolved date writes to JIRA Align as accepted.   


Tags: epic

feature