youngmon/atlassian-qna huggingface dataset:
Locked out of my Trello account with two factor authentication / 2FA
Asked by A.S.:

Hello fellow Trello users,

It has been almost two weeks since the new month has started and I got locked out off all my Trello boards linked to my account.

Take notice, that each month cookies are renewed so if you were logged in with "remember the codes on this device", it will not work when:

(01) I have changed countries (again) with inability to use the prior mobile number registered with 2FA;

(02) The codes I had on file for some reason are not being accepted by Trello by showing "Invalid authentication code";

(03) For the past 12 calendar days since my request to "the best in industry support", Trello team has not addressed the issue in any way;

(04) There is no way to upgrade to "business" (and get presumably faster support) as it requires to be logged into your account first;

(05) I have tried to log in using my saved Windows virtual machine with Chrome user logged in Trello boards - it requires to log in anyways;

(06) Was thinking that probably my 2FA codes were somehow wrong, so I tried using the codes from a backup encrypted drive without success.

RESUME?

Do not use Trello for professional workflow with sensitive data.

Even though de-jure it could be a good idea to have a non-affiliated 3d-party to keep your communication with your client(s) for a force-majeure scenario(s), but de-facto as I have had just witness myself - there is no way to access my Trello account now with all the ugly subsequencies.

Will be awaiting for a court's decision to force the Atlassian Corporation Plc to grant access to my data which is required for the hearing. Oh, it is in a different jurisdiction by the way.

BOTTOMLINE

Trello is for hobbyists.

Always, always self-host everything. Yes, Wekan.


Answers:
author: A.S.
body: Same issue across all Atlassian products, beware

<https://community.atlassian.com/t5/Bitbucket-questions/account-recovery-without-2FA-and-ssh-keys/qaq-p/589951#M47556>


author: A.S.
body: ...and... nobody cares.


Tags: 2-factor-authentication

access

recovery
Have not found a existing card on Trello since 09 Sep 2019
Asked by Phuong Huynh:

Hello everyone,

Since 9th September, we can not find a card, although it has just been created within few minutes ago. When we use (ctrl + F) on browser, it appears. So, is it a bug of trello? Is there anyone has same problem?

![Capture.JPG](/t5/image/serverpage/image-id/65943i3A97635E3EDEA382/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Mattia Gaffuri
body: Hello Phuong,

I was have the same problem yesterday. I have open a bug because the tool search don't work fine from 4-5 days.

Even when I try to find a card from comment in the search utility with : comment:"my comment" the card don't appear for many hours.

I have a custom-tool as synchronize informations from Trello to my own MySQL db and it's all blocked in this period.

Can you confirm this is the same problem? I hope this low performans will are resolved in little bit time.

Bye
how to see cards across boards - based on date
Asked by Brian Degn:

Hello

I use many boards for various engagement, projects and "life-management". Can someone tell me how I can see all cards that have due date today? Or due date some other date - or this week? That I way, I'd be know what to get my hands on TODAY.

As of now, I need to enter each board, scroll through lists to accumulate an overwiev - which turns out to not be an overwiev after all.

It seems like such an obvious function :-)

Thanks in advance

Brian


Answers:
author: carrie_eandm
body: [@Brian Degn](/t5/user/viewprofilepage/user-id/3555984) I don't see a way to view all cards by due date, but there is a way to view all cards by due date where you are a member on the card. I'm not sure if this would help or not.

Here's the steps:

1. Click on your avatar/profile in the upper left corner of the browser.
2. Select Cards from the dropdown menu  
   ![Screen Shot 2019-09-12 at 7.47.52 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66004i50F51D2DF85D00CC/image-dimensions/223x301?v=v2 "Screen Shot 2019-09-12 at 7.47.52 AM.png")
3. At the top of the displayed cards, click on the "Sorting By" at left.  
   ![Screen Shot 2019-09-12 at 7.49.01 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66005iEF4C2B047E72F51E/image-dimensions/405x174?v=v2 "Screen Shot 2019-09-12 at 7.49.01 AM.png")
4. Select "Sort by due date"  
   ![Screen Shot 2019-09-12 at 7.49.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66006i6F6EAB3072342D51/image-dimensions/240x120?v=v2 "Screen Shot 2019-09-12 at 7.49.16 AM.png")

The list will regenerate and show all cards where you are a member and in due date order.
In the Better Content Archiving... configuration it allows to to notify "owner". Who is the owner?
Asked by Larry Peery:

Under "Page view tracking", "Page expiration tracking" and "Page archiving" there is the option "Notify owners". Who are the "owners"?

Options include:

* author  
* last modifier  
* owners ???  
* space administrators  
* space creator  
* supervisors (user lookup)


Answers:
author: Zsuzsa Galicza [Midori]
body: Hi [@Larry Peery](/t5/user/viewprofilepage/user-id/1161291) ,

As I've also mentioned in the support ticket, you can set the owners for individual pages or to their children, too as explained in our documentation: <https://www.midori-global.com/products/better-content-archiving-for-confluence/data-center/documentation/content-lifecycle-job#content-owners> . The email will be sent to these owners.


author: G subramanyam
body: welcome to the Atlassian community [@Larry Peery](/t5/user/viewprofilepage/user-id/1161291)

Please be informed "Owners" will be Confluence admins and space admins (by default the requestor but it can have more than one).

comments: author: Aron Gombas _Midori_
body: No. The Better Content Archiving app has its own [content owner](https://www.midori-global.com/products/better-content-archiving-for-confluence/data-center/documentation/content-lifecycle-job#content-owners) concept that has nothing to do with Confluence admins and space admins. You can basically pick a Confluence user who is responsible for or owns the content in a given page.


Tags: addon-com.midori.confluence.plugin.archiving

confluence-server

server
Why are inline attachments not found after doing a rest update content?
Asked by michael.mercer:

I have an existing confluence page with an inline attachment (a pdf). I am using the rest api update content where all I'm doing is using the original content returned and only appending a html link. The update succeeds and I see the link at the bottom of the page however the PDF is changed to an image and when clicking on the image, a message pops up saying the file is not found. I can restore the page to a previous version and the PDF is found. What am I doing wrong? Thank you! Michael


Answers:
author: Shannon S
body: Hi Michael,

Thanks for joining us on Atlassian Community! Welcome. :)

Can you show us the call you're making to REST API and the response?

We can try to help you, but you may find help with our [Developer Community](https://community.developer.atlassian.com/) instead. The folk there are more familiar with these development-related questions since this Community is mostly end-users.

I look forward to your response!

Take care,

Shannon

comments: author: michael.mercer
body: Shannon, thanks for replying. It has been determined to skip the update at this time due to time constraints. When I have time I'll ask the question in the developer community.


Tags: cloud

confluence-cloud

rest-api
Bug in getSpacePermissionList from Bob Swift Confluence CLI ?
Asked by Mark de Bont:

Hi ,

trying to extract the space permissions, but it does not return :

- Pages Archive

- Comment Delete.

Am I missing something?

The command executed :

```
acli --action getSpacePermissionList --space "XXX" --columns "Id Type, Id, View, Delete Own, Pages Add, Pages Archive, Pages Delete, Blog Add, Blog Delete, Comments Add, Comments Delete, Attachments Add, Attachments Delete, Restrictions, Mail Delete, Space Export, Space Admin" --outputType "text"
```


Answers:
author: Kinnera
body: Hello [@Mark de Bont](/t5/user/viewprofilepage/user-id/531900)

Now the Pages Archive feature is implemented and is available in the eap distribution zip file from the Early Access Program. Please access it here [Downloads+-+Early+Access+Program+EAP](https://bobswift.atlassian.net/wiki/spaces/ACLI/pages/267233555/Downloads+-+Early+Access+Program+EAP)

We have tested it from our end and it works as expected. Please test it and let us know the results in the support ticket.

Cheers  
Kinnera

comments: author: Mark de Bont
body: Excellent! Thanks for the quick service. Much appreciated!


author: Avinash Bhagawati _Appfire_
body: Hi [@Mark de Bont](/t5/user/viewprofilepage/user-id/531900) ,

Thanks for reaching out to us!

Please replace the Comments Delete with **Comments Remove** to be able to see the results. Attached for your reference:

![2021-08-31_12-17-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/158227iF5054F88C6D79723/image-size/large?v=v2&px=999 "2021-08-31_12-17-32.png")

You can actually use the parameter --outputFormat 999 in the command to see all the columns listed.

--action getSpacePermissionList --space "TEST" --outputFormat 999

Additionally, with respect to the Pages Archive, we are internally checking with our development team and we will provide you further updates soon.

Thanks,  
Avinasjh


Tags: cli

confluence-administration

confluence-server
Cloud environment URL operation
Asked by Jessie:

Hello.

I have a question about this article:

[https](https://bastakreditkort.se/kort/entercard/moregolf-mastercard)[://confluence.atlassian.com/confkb/confluence-url-list-317949394.html](https://confluence.atlassian.com/confkb/confluence-url-list-317949394.html)

In the Headnote I can find the following advice:

"Platform Notive: Server and Data Center Only"

Is there any alternative for cloud customers?

Thanks.


Answers:
author: Alexis Robert
body: Hi [@Jessie](/t5/user/viewprofilepage/user-id/4523570) ,

from a similar question that you can find [here](https://community.developer.atlassian.com/t/url-formats-for-a-confluence-page/41420), Atlassian answered that there is similar page for Cloud customers. You should just navigate to the various pages on your Cloud site and use this as a guide.

Let me know if this helps,

--Alexis


Tags: url
Modifying the IP address of server hosting the database.
Asked by Florian Prestifilippo:

Hello everyone,

We've been using confluence in our company for a few months now and are very happy about it. We're currently reorganizing our IP address plan and that means we will have to change the IP address of the server hosting the confluence database....

I looked through the Confluence Knowledge base and found about the procedure to migrate Confluence from one database to another bur our case is a bit different. The database doesn't need to be migrated, only the IP address is going to change.

My question is, is it possible to tell Confluence that the IP address of the database has changed without completely reinstalling it as we are not migrating the dabatase ?

Thanks !

Florian


Answers:
author: Nic Brough -Adaptavist-
body: You just need to change the connection settings (and you may not have to even do that depending on your network).

There's a file in \<confluence home\> called something like confluence.cfg.xml - this holds (amongst other things) the database settings, which will include the host address which might be an ip address or a host name. Update that field with the new name or ip address and restart Confluence.

comments: author: Florian Prestifilippo
body: Great !

<br />

Thanks a lot for your answer.


Tags: confluence-server

server
Batch delete users
Asked by Team Infrastructure:

Hello, as planning for next migration,  
I have copied the DB to our test confluence server to validate the migration process.  

Our production has an 1000 users license, the test system has only an 10 users license.  

Is there a way to batch delete users ?  
(Confluence Version is 7.4.1)


Answers:
author: Pavel Junek
body: Hi,

There is no need to delete users, you are entitled to use a Developer License for a test environment that is for the same number of users as PROD.

Please see to [How to get a Confluence Developer license](https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html).

Pavel

comments: author: Team Infrastructure
body: It is exactly what I need thanks !


author: Team Infrastructure
body: And such licenses are also available for plugins, really useful.


Tags: confluence-server

server
Server update 6.4.3
Asked by EDV - DER KREIS:

Hello,

we've Confluence 6.4.3. How can we upgrade the software to a not affected version (<https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html>). What is the recommend way to do this?

Thank You


Answers:
author: Alexander Bondarev
body: Hi, [@EDV - DER KREIS](/t5/user/viewprofilepage/user-id/4536085) !

Welcome to the Community!

Look at [Confluence Upgrade Guide](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html):
> 5.0 to 7.x - Upgrade directly to the latest version of Confluence 7.

comments: author: EDV - DER KREIS
body: We've the server installation. It is possible to upgrade in one step to 7?

I'm sorry, but I can't find this: For Confluence: Choose \> General Configuration \> Plan your upgrade

The is no such item in General Configuration


Tags: confluence-server

server
Your Confluence subscription will be cancelled in one week
Asked by Silvan Frey:

One of our employees regularly receives mails from atlassian where the following is written:

"Hi Xxx,  
This is a final reminder that your Confluence site, team-1619686055773.atlassian.net, will be disabled on 2021-09-04 if it continues to remain inactive. At that point, you'll lose access to Confluence and your data will be permanently deleted soon after.  
Log back in before 2021-09-04 to maintain access to Confluence.

She uses confluence more or less on a daily basis, why does she receive these mails? Can you disable this, or do we have to change something in her settings?

Thanks a lot


Answers:
author: Charlie Misonne
body: Are you sure the mails are about the same instance that she's actively working on? That should be obvious by looking at the URL

comments: author: Silvan Frey
body: What do you mean exactly with instance? The spaces within confluence?


author: Charlie Misonne
body: I meant the whole Confluence application. Your URL looks like: https://\<something\>.atlassian.net/wiki

Is she getting emails about this Confluence? Or could it be another one?

If you want to be sure I suggest you contact Atlassian Support to clarify what those emails are about.


author: Silvan Frey
body: It's from Confluence, that's the only application they have access to. How could I get in Contact with the atlassian support?


author: Charlie Misonne
body: Here is the URL where you can create a support request: <https://support.atlassian.com/contact/>

I think it's the best thing to do because users on the Community can not troubleshoot user specific issues :-)


author: Silvan Frey
body: perfect thank you :)


Tags: cloud

confluence-cloud
Is it possible to check total no attachments and size from all Confluence Spaces
Asked by RG:

Is it possible to check total no attachments and size from all Confluence Spaces


Answers:
author: Alexis Robert
body: Hi [@RG](/t5/user/viewprofilepage/user-id/1870250) ,

you can use some SQL queries to get this information directly from the database, using this documentation : <https://confluence.atlassian.com/confkb/how-to-find-the-total-size-of-all-attachments-in-confluence-794201234.html>

Otherwise, you can connect to the server where Confluence is installed and check the attachments folder for siez/number of files. It should be in \<CONFLUENCE_HOME\>/attachments

Let me know if this helps,

--Alexis


Tags: confluence-server

server
I'd like to start tracking as a metric number of confluence page's created/edited in specific space
Asked by UDHAY KIRAN:

I'd like to start tracking as a metric number of confluence page's created/edited in specific space


Answers:
author: G subramanyam
body: Hi [@UDHAY KIRAN](/t5/user/viewprofilepage/user-id/4149542) welcome to the Atlassian community.

For your query and per your selected category "confluence server", I have found this market place plugin [advanced-spaces-list-statistics](https://marketplace.atlassian.com/apps/1219000/advanced-spaces-list-statistics?hosting=datacenter&tab=overview) that might cater to you requirements.

Please note, I haven't used that plugin.

comments: author: UDHAY KIRAN
body: Hi [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) Thanks for the suggestion. But I haven't found the requirements in this app. I need to search appropriate one .

Thanks

UK


author: G subramanyam
body: Hi [@UDHAY KIRAN](/t5/user/viewprofilepage/user-id/4149542) you may search for the relevant app/ plugin in this [marketplace](https://marketplace.atlassian.com/) link.


author: UDHAY KIRAN
body: Sure. Thank you


Tags: confluence-server

server
Migration from data center version to higher version
Asked by aaron:

Hi Team,

We are planning to migration our data from data center version to another one. but we encountered a problem when we do that.

looks like the size of the space data is too large, and there is an error. can anyone help? how can we move a space (30Gb) to another one?

Thanks

Aaron.


Answers:
author: Brant Schroeder
body: [@aaron](/t5/user/viewprofilepage/user-id/4535644) Welcome to the Atlassian Community

On large instances, it is best to back up the DB and install it on the new instance. You then install confluence and transfer the home directory to the new instance. This should help you out. <https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html>


Tags: confluence-server

server
confluence???????????????/?????
Asked by Arno Chen:

1.???plantuml????????????????????

2.???jira??????????????????????jira??????????

3.?????????bundled-plugins_language??

![jira??????.png](https://community.atlassian.com/t5/image/serverpage/image-id/158052iD1E2A2EF8B852E3A/image-size/large?v=v2&px=999 "jira??????.png")![plumnt????.png](https://community.atlassian.com/t5/image/serverpage/image-id/158053i5E2B732026BFB22A/image-size/large?v=v2&px=999 "plumnt????.png")![????.png](https://community.atlassian.com/t5/image/serverpage/image-id/158054iEBEB06904934DE69/image-size/large?v=v2&px=999 "????.png")


Answers:
author: ke wang
body: I use the data center mode and there are 4 nodes. When I visit one of the nodes, it displays garbled characters, and the other is displayed normally.


Tags: confluence-server

server
Change in 'ownership' account for licensing
Asked by Lyall Pearce:

I work for a company where the person who has control of the licenses has left the company.

Worse, the company has subsequently merged with another and the contact/password reset email is no longer valid.

What options do I have?


Answers:
author: Benjamin
body: [@Lyall Pearce](/t5/user/viewprofilepage/user-id/747470) ,

There's usually should be two contacts for the licensing that is tied to the license. One is the billing contact at your company and the other is the technical contact. If only one of those contacts left, one of them should be able to login and check the license and update the contacts.

Otherwise, it is best to contact Atlassian to get it all sorted if you are going to be the new owner.

<https://support.atlassian.com/contact/#/>

Hope this helps.


Tags: confluence-server

server
Website is stuck on Admin maintenance mode. Can't access Admin area to turn it off.
Asked by Cap Law:

I'm working on a website which is based on AutoPrint software knowledge base.I Logged in as an administrator and turned on the Admin maintenance mode. Now I can't access the admin area to turn in off. Is there any way to turn of the admin maintenance mode? Looking forward to your response.

Thanks IA.


Answers:
author: Nic Brough -Adaptavist-
body: There is no "admin maintenance mode" in Confluence, so I do not think you are looking at a Confluence install. Could you check and explain more?

comments: author: Cap Law
body: Hi, thanks for the response. I'm working on website which is based on this platform <https://autoprint.atlassian.net/wiki/spaces/KB/overview>. can you please have a look at it.


author: Nic Brough -Adaptavist-
body: No, I have less access to it than you do.

This Community is a place for people to talk about Atlassian stuff, most of us are users of one or more products, there's a smattering of Atlassians, but we are not support and don't have access to other people's stuff.

We can try to help, but that does mean needing clarity on what the problem is.

So, this is an Atlassian system, it's a Cloud Confluence, but that really does not have "admin maintenance mode". You'll need to explain what the problem is, and what you mean by "admin maintenance mode" if you want our help.


author: Cap Law
body: I have given a link about this product and its overview so that you or someone can understand the problem. it says AutoPrint.Atlassian I don't know if its really based on atlassian or not. I'm just trying to solve a problem.


author: Nic Brough -Adaptavist-
body: Ok, we'll need to explain the basics.

Confluence is an Atlassian product, it is a wiki, often used for documentation, but easily used for anything where you need to write stuff.

autoprint.atlassian.net is a Cloud service that includes a Confluence installation (the /wiki gives away that we're looking at the Confluence part).

Confluence does not have an "admin maintenance mode"

So, what we need to know before we can begin to help you is what you mean by "admin maintenance mode". What are you seeing on autoprint.atlassian.net/wiki that is telling you the Confluence system is in this mode?
Incorrect export non-english chars to PDF (UTF8)
Asked by Lubomir Kopacek:

When exporting to PDF in cloud version of Confluence, some non-english chars are not exported. Language is Slovak.


Answers:
author: Aron Gombas _Midori_
body: See: <https://support.atlassian.com/confluence-cloud/docs/create-a-pdf-in-another-language/>


Tags: cloud

confluence-cloud
How do I stop setting up clustered mode when migrating to data center?
Asked by Jason Zhou:

Hi,

Our plan is to upgrade from on-prem to data center version in non-clustered mode.

After I applied the data center license, restarted confluence, the system prompt me to set up clustered mode.

How to stop and abort the clustered mode set up?


Answers:
author: Craig Castle-Mead
body: What version of Confluence? From memory, you are setting up a cluster - it's just of one node.

CCM


Tags: confluence-server

server