youngmon/atlassian-qna huggingface dataset:
Missing data fields
Asked by Liv Angelucci:

Hi, my team's 'open' status has been removed from our jira board. Can you please cadvise how we can get the data back as there are tasks that were created that are now missing.

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Liv Angelucci](/t5/user/viewprofilepage/user-id/5509793)

Welcome to the Atlassian community.

Can you please confirm for us the type of project that holds the data for the board? You can get that information by going to the Projects menu and selecting the View All Projects option. Then find your project in the list and relay to us what it says in the Type column for the project.

Have you used the issue searching functionality to confirm that the issues still exist and are still in the "open" status?

Are you an administrator for the project or the board? Can you click on the button labeled with 3 dots in the upper right corner above the board and select Configure Board? Depending on the type of project and board, that may either immediately display a screen that shows your board columns with the statuses that are mapped to each, or you may see a list of navigation options and be required to click the Columns option to display that screen. Confirm that the "open" status is shown on that screen and mapped to one of the board columns. If the status is in the "Unmapped statuses" area, it needs to be dragged to one of the columns to make the issues appear on the board.

comments: author: Liv Angelucci
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

The project is a Team-managed business.

I am unsure what some of the tasks are that are within the 'open' status but they are missing.

Yes I am currently an administrator of the JIRA board,


author: Trudy Claspill
body: You can either go to the List view to see all issues in the project or you can go to the Filters menu, select View All Issues, and execute a search for all issues in the project. Those are two methods you can use to review the project issues and confirm that some exist in the "open" status.

Is there a column on your board titled "open"? In a Team Managed Business project there will be a column for each status in the workflow. If there is no column labeled "open" then the status may have been removed from the workflow. Or your project may have more than one workflow. Such a project's board can display columns for only one workflow at a time.


author: Trudy Claspill
body: So there are no issues in the project with a status of "open"?

Is there a column on the board labeled "open"?

Can you provide a screen image that shows the columns for your board?


author: Liv Angelucci
body: Thanks, I have checked both views and removed filters. I can confirm open is still missing.


Tags: cloud

jira-service-management

jira-service-management-cloud
when customers email requests to an email how does the organization get tagged?
Asked by Tenzing Doleck:

What organization does the request get added to?

What is the logic?

Is the the domain? or depends if the email requestor has been added to the organization as a customer?


Answers:
author: Anusha A
body: Hi Tenzing Doleck,

Welcome to Atlassian Community support and Thanks for your question!

By default, Jira shares all the new requests automatically with the whole organization. The article below covers steps that you can use to change this setting so that requests are no longer automatically shared with the whole organization.

* <https://confluence.atlassian.com/jirakb/requests-automatically-shared-with-organization-1107626894.html>

The feature of linking email domains, such as @companyname.com or @mybusiness.com, to specific organizations allows for seamless association between user accounts and organizations on the service desk. This eliminates the need for manual administration of customer accounts and ensures that new accounts are automatically connected to the appropriate organization based on their email domain. Previously, this process required manual intervention.

You can read about this new feature on [Atlassian Community](https://community.atlassian.com/t5/Jira-Service-Management-articles/Managing-customers-and-organizations-on-Jira-Service-Management/ba-p/2677857#M4206)and if you have any questions or comments, you can leave them as a comment there for our developers to look into.

**Further read -**

This [page](https://confluence.atlassian.com/jirakb/everything-we-should-know-about-customer-organizations-in-jira-service-management-projects-1224782662.html) contains all the information you need to know about customer organizations in Jira Service Management projects.

Regards,

Anusha A


author: Kris Dewachter
body: Hi [@Tenzing Doleck](/t5/user/viewprofilepage/user-id/5064100) ,

It doesn't get added automatically. If the reporter belongs to an organization, it is linked to that organization.

You have to manually assign users to organizations.

However, there is an option to do this also automatically via an automation rule. Please have a look at this article - <https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organization-based-on-reporter-email-domain-1142450886.html>

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Upload Attachments to multiple issues using a csv file
Asked by Sameer Mohamed:

Hey wonderful people,

I need your advice on uploading different attachments to multiple issue using a csv file.

Do we have a provision to use a python code?

A detailed suggestion would be really helpful.


Answers:
author: Mirek
body: Hi [@Sameer Mohamed](/t5/user/viewprofilepage/user-id/5438085)

Is this a duplicate of -\> <https://community.atlassian.com/t5/Jira-Service-Management/How-to-bulk-upload-attachments-to-multiple-issues/qaq-p/2714241> ?


Tags: cloud

jira-service-management

jira-service-management-cloud
Creating Sandbox to test new Operations features
Asked by Ken Young:

Hi,

I am attempting to create a sandbox to test the new "Operations features in JSM separately from out live JSM/OpsGenie installation.

The sandbox is created successfully, but the operations features aren't there (i.e. Opsgenie is a separate entity) and there is no options in the site's product's settings/operations screens.

Is there a way to get access in the sandbox while the conversion tools are being developed? If I missed this watching the AMA, I apologize.

Thanks


Answers:
author: M?lanie Liguet
body: Hi,

Did you get a response? I have the same need. We want to test Operations features in JSM on the sandbox but it doesn't seem to be available.

Operations features in JSM are well present in production times.

Regards,


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to allow users to only see their requests in Help Center?
Asked by Curt Metcalf:

We are wanting to use Help Center so our users can see all of the details in a Request that they have been invited to within our JSM project. We would like to make it so they can only see the Requests that they are connected to, not all of the Requests for the JSM project. Is there a way to do this?


Answers:
author: Dan Breyen
body: Hi [@Curt Metcalf](/t5/user/viewprofilepage/user-id/5508800) welcome to the community. There should be some settings to check.

Do you assign each customer to an Organization? I've seen it where the Organization isn't set when an issue is created.

The first think I can think of is in the Project Settings, Customer Permissions. I only have it that Customers can only search for customers in their Organization. The other thing I would check is under Products / JSM / Configuration and not have email requests automatically shared with their organization.

Hope that helps.


Tags: cloud

help-center

jira-service-management

jira-service-management-cloud
Jira SSO redirection
Asked by Bhargavi:

Hi Team,

Our prod jira application is SSO enabled .

after reload of Jira data from 9.4.0 version data to 9.12.6 , Application is up and running on new server with new server url.

after few clicks new server jira url is redirected to prod jira dns url. we are not sure how it is redirected to prod url.

could you please help us how new server url is redirects to prod url.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Bhargavi](/t5/user/viewprofilepage/user-id/5509523) ! Welcome to the Atlassian Community!

What I can see from what you wrote, you created an instance of Jira DC onto a new server. You populated the data with production data?

One of the system settings is the BASE URL. Could it be that it's set to the base URL of your production system?

comments: author: Bhargavi
body: we did update base url after jira application is up on new server - after few clicks it redirects to the prod url


author: Joseph Chung Yin
body: [@Bhargavi](/t5/user/viewprofilepage/user-id/5509523) -

Welcome to the community. I agreed with what [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) suggested. When you setup your new server with a copy of the prod content, you need to ensure all configurations pointing to Prod env must be changed (Base URL is one of the main setup). Other setups can include the Global Mail Settings etc..

Can you clarify what you means by "after few clicks, it redirects to Prod URL" - What exactly are your steps? So, we can further assist...

Best, Joseph Chung Yin


Tags: data-center

jira-service-management

jira-service-management-data-center
Is it possible to integrate Jira Service management with Azure AD for account management?
Asked by Jacob Smith:

Hi,

We are looking to streamline our account creation and and deletion for new starters and leavers by incorporating Jira Service management with our own Azure Active Directory.

Our vision is to have a request form where certain details could be put in such as name, start date, groups, mailboxes etc. that would automatically create this account within Azure AD ready for their first day, without much or any manual intervention from administrators. This would be the same with a a leaver form automatically disabling an account based on the given name and provided date.

If anyone has any insight on if something like this would be possible, please let me know thank you!


Answers:
author: Rudy Holtkamp
body: Hi [@Jacob Smith](/t5/user/viewprofilepage/user-id/5222583) ,

You can create an Azure runbook to create a user in Azure AD (see e.g. [here](https://rios.engineer/automate-creating-new-users-with-azure-automation-runbook-and-logicapps/)) with automation for Jira you can [start the runbook with a JSON payload.](https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-microsoft-azure/)

Of course you could create runbooks to add new autorisations or revoke them and/or disable to Azure account.

I hope this helps,

Rudy


Tags: account-management

azure

cloud

jira-service-management

jira-service-management-cloud
how to fix completely broken web access after login (404 error)?
Asked by John Meinen:

I have exactly the same problem as mentioned [here](https://community.atlassian.com/t5/Bitbucket-questions/how-to-fix-completely-broken-web-access-after-login-404-error/qaq-p/2385368) when I log in.

When I log in, I'm always redirected to a workspace to which I had access in the past but do not have access anymore. This results in the error message "Resource not found".

When I go to <https://bitbucket.org/account/workspaces/> I see the workspace mentioned, but pressing "Leave" will result in the error message "Resource not found".

I can bypass by directly going to ttps://bitbucket.org/workspaces, but the next time I log in it redirects me to that same workspace again.

What can I do to resolve this?


Answers:
author: Ben
body: Hey John,  

I have performed a refresh of your workspace, and any other workspaces to clear any stale data.

I can see that you are actively a member of 2 workspaces, you are a member of these and workspaces are active.

I would suggest clearing your browser cache and logging in again, if you still encounter the issue - please raise a ticket with support using the paid team workspace that you have access to. You are entitled to regular Bitbucket Cloud support as you are a member of a paid workspace.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
getting bad request -400 during merge pull request
Asked by Kumar22, Dinesh:

Hi All,

we have recently upgraded to BB datacenter (8.9.6) from BB - Server (7.17). In jenkins pipeline we are running curl command to run merge pull request. In earlier version the same command format is working fine but in Data center getting 400 Bad request.

**curl --header 'Accept: application/json' --header 'Content-Type: application/json' --header 'X-Atlassian-Token: nocheck' --user \<username:pwd\> -X POST 'https://{bitbucket-host-url}/rest/api/latest/projects/\<project-key\>/repos/\<repo\>/pull-requests/\<pullreq-id\>/merge?version=0'**

**Please help with the issue.**

NOTE: Get pull requests API is working fine.


Answers:
author: Christian Glockner
body: Hi,

You should look at the Bitbucket Server log file, which you can find at **\<BitbucketHome\>/log/atlassian-bitbucket.log** on each node.

Cheers,  
Christian  

Premier Support Engineer  
Atlassian


Tags: bitbucket-server

data-center

server
Recover Workspace or the repo it contained
Asked by Pushkar Ojha:

Hi team,   
I was trying to delete a repository from my workspace but instead I deleted my workspace along with all important repositories. Can I get back my workspace (pushkar-dev) or else Can I get back a repository?


Answers:
author: Mark C
body: Hi [@Pushkar Ojha](/t5/user/viewprofilepage/user-id/5336193)  

Welcome to the community.  

I've gone ahead and created a support ticket regarding this for us to discuss it further.  
You should be able to receive an email about it.  

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
I migrated bitbucket server to cloud, but for a small change I need to clear all the data.
Asked by sudheer kumar:

I migrated the bitbucket server to the cloud, but for a small change, I need to clear all the data in the bitbucket cloud, We have already a paid bitbucket server license running on my servers, and I need to migrate this in Feb 2024 from server to cloud.  

Please tell me how can I delete all the data that is coming from the Server to the Cloud of Bitbucket.   

<br />


Answers:
author: Theodora Boudale
body: Hi Sudheer,

If you want to delete certain repositories only, you can open a repository on Bitbucket Cloud website, select **Repository settings** from the left sidebar \> select **Manage repository** (top right corner) \> select **Delete repository**.

If you want to delete the whole workspace, this is also possible. Please keep in mind that this will delete all repositories that belong to the workspace (including any repos that belonged to this workspace before you migrated from BB Server). If the Bitbucket Cloud workspace where you migrated already had existing repos before the migration, you may want to transfer them to a different workspace first or delete the migrated repos individually.

You can delete a workspace if you log in to Bitbucket cloud website, select your avatar (top right corner) \> select **All workspaces** \> select the workspace you want to delete \> select the cog from the top right corner \> select **Workspace settings** \> select **Delete workspace**.

Please keep in mind that this is an irreversible action, and it may take up to 30 days for the data to get deleted and you won't be able to reuse the same workspace ID during this time. If you want to recreate a workspace with the same id right afterwards, you can change the ID of the existing workspace prior to deleting it to something different. The option to change Workspace ID is on the same page as the Delete workspace option.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How to do session based authentication to the Bitbucket Cloud GraphQL API
Asked by Dhruv Suthar:

I want to access my **Bitbucket Cloud** workspace data using the **GraphQL API** , but I am getting an error that says "Auth category: **API_TOKEN** is **not** **allowed** in service bitbucket". The error message also says that only **session-based** authentication is allowed.  

i am calling this endpoint

*<https://api.atlassian.com/graphql> - **POST***   
**graphql query** :  
query Bitbucket {  
bitbucket {  
bitbucketRepositories(ids: \[""\]) {  
id  
name  
href  
}  
}  
}  
and for **authentication** i am passing token in header:  

{  
"Authorization" : "Basic base64\<email:token\>"  
}   

but this **query does not allow token** authentication  

**Response** :  
{  
"message": "Auth category: API_TOKEN is not allowed in service bitbucket",  
"locations": \[\],  
"extensions": {  
"allowedAuth": \[  
"SESSION"  
\],  
"presentedAuth": "API_TOKEN",  
"classification": "IncorrectAuthException",  
"aggUgcPiiSafe": true,  
"errorSource": "GRAPHQL_GATEWAY"  
}  
}  

so please anyone can help me out how to do **session** based **authentication** ?  

and also need help for followings:

What **GraphQL** queries can I use to get the following data:  
1. get repo list  
2. particular repo branch list  
3. get particular repo pull requests  
4. get particular repo commits  
5. get particular repo all files content  

Thanks


Answers:
author: Theodora Boudale
body: Hi Dhruv,

For session-based authentication, you can use <https://bitbucket.org/gateway/api/graphql> or https://{your-subdomain}.atlassian.net/gateway/api/graphql on browser, where https://{your-subdomain}.atlassian.net is the URL of a Jira Cloud instance that is connected to the Bitbucket Cloud workspace.

If the Bitbucket Cloud workspace is linked to a Jira instance, you can use the queries mentioned in the following post to discover Bitbucket repositories linked to Jira, get the workspace of a repo, and list repos in a workspace:

* <https://community.developer.atlassian.com/t/graphql-api-with-bitbucket-cloud/53904/4>

Otherwise, I'm afraid it is not possible to get the ARIs needed for the queries.

If you run this query:

```
query getWorkspace {
  bitbucket { 
    bitbucketRepository(id: "some-id") {
      name, workspace {id, name}}
  }
}
```

You can double-click the part **bitbucketRepository** in the editor, and you will see what authentication is allowed for this:

![Screenshot 2023-10-13 at 11.40.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/286143i46CEE17D59235332/image-size/large?v=v2&px=999 "Screenshot 2023-10-13 at 11.40.14.png")

If you then select **BitbucketRepository** in this panel, you can then see in the left sidebar documentation with the available fields.

Branches, pull requests, commits, and source code of the repo cannot be retrieved with GraphQL at the moment. You can use Bitbucket Cloud REST APIs instead:

* <https://developer.atlassian.com/cloud/bitbucket/rest/intro/#authentication>

Kind regards,  
Theodora


Tags: authentication

bitbucket-cloud

cloud
Bitbucket VM's memory Issue
Asked by Rajan.PK:

Hi Team - We are observing that Bitbucket runners are getting crashed because of allocation failure. Could you please help on how to handle this issue? Attached screenshots for reference.

Automation tool used for regression: Cypress

Cypress tool Version : 12.0.0.

![Bitbucket Issue 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285126iD811C84EABAC8EDC/image-size/large?v=v2&px=999 "Bitbucket Issue 1.jpg")![Bitbucket Issue 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285127i97396D06FCF8B8BB/image-size/large?v=v2&px=999 "Bitbucket Issue 2.jpg")


Answers:
author: Theodora Boudale
body: Hi Rajan and welcome to the community!  

* Does the step that fails with this error run on Atlassian infrastructure or does it run on your own machine with a [self-hosted Bitbucket runner](https://support.atlassian.com/bitbucket-cloud/docs/runners/)?  

* If you are using a self-hosted runner, which one is it? Linux Docker, Linux Shell, Windows, or MacOS Runner?  

* Do you have any services in that step (as per our documentation [here](https://support.atlassian.com/bitbucket-cloud/docs/databases-and-service-containers/))?

Steps that run on Atlassian infrastructure get 4 GB of memory unless you use **size: 2x** . With **size: 2x**, a step gets 8 GB of memory, which is the maximum that can be configured for builds running on our infrastructure.

If a step is running on a self-hosted runner, you can also configure **size: 4x** or **size: 8x** so that the step gets 16 GB or 32 GB of memory respectively (if the host machine has that memory available).

This is the documentation for the size option:

* <https://support.atlassian.com/bitbucket-cloud/docs/global-options/#Size>

If you have a service container in a step, it gets by default 1024 MB of memory unless you specify a different limit. In case it is a service that needs more memory and not the build container, you can configure more memory for the [service](https://support.atlassian.com/bitbucket-cloud/docs/databases-and-service-containers/#Service-memory-limits).

If you are using a Linux Docker self-hosted runner, please make sure you disable swap and configure vm.swappiness on the host machine as per [this guide](https://support.atlassian.com/bitbucket-cloud/docs/set-up-and-use-runners-for-linux/).

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud