the new account linking means I can no longer use Trello - need some workaround
Asked by Travis_Laborde:

Please consider the following. I have these accounts:

* me@gmail.comas for personal Trello and Bitbucket accounts
* me@work.com for Bitbucket and JIRA

I use Trello all day every day and have cards linked to JIRA cases and Bitbucket code. Since I am logged in to both in the same browser, this all works just fine.

But now with the account linking, it seems this workflow is broken.

me@gmail.com for Trello wants to link to my Atlassian account. I have two Atlassian accounts, one for Bitbucket and JIRA for work and one for Bitbucket personal.

I fear that if I link my Trello to my personal Atlassian account, then I won't be able to open tabs to Bitbucket or JIRA in the same browser. And I certainly don't want to link my personal Trello to my work email.

I guess I could just make a new "work" account for Trello, but even so I don't know how I'd move everything from one to the other. This seems very painful.

Is anyone else encountering this or are there workarounds?

Thanks

Travis


Answers:
author: Iain Dooley
body: [@Travis_Laborde](/t5/user/viewprofilepage/user-id/1297728) Trello have set up a utility for transferring boards from one account to another to simplify the process of creating separate work and Trello accounts during this transition to Atlassian accounts:

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>


author: Boyd Petrie
body: This task created a whole new Trello account for me because of my Bitbucket account. That got linked to my G Suite account, and now I'm stuck without access to my Trello boards because G Suite is connected to my new Trello account, not the correct, older one.

comments: author: Iain Dooley
body: [@Boyd Petrie](/t5/user/viewprofilepage/user-id/3068206) you can login to Trello using your old email address still, the account still exists. If you update your email address in Trello to be the same as your G-Suite email, then when you migrate to Atlassian again it should link to the correct account.


author: Boyd Petrie
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) As soon as I type my old email address, it changes the link to "Log in with Atlassian". These are two different email domains, but they are both the same G Suite account. I used one address for Bitbucket, and I used another address for Trello. So when this migration happened, Trello created a new account from my Bitbucket account and now I can't access my former Trello account.

There's no other way for me to log back into my old Trello account now.

![2020-05-28 19_22_03-Log in to Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/96909i12F48313D6C3970D/image-size/large?v=v2&px=999 "2020-05-28 19_22_03-Log in to Trello.png")![2020-05-28 19_23_41-Log in to Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/96910i1B84B65543AE3DFC/image-size/large?v=v2&px=999 "2020-05-28 19_23_41-Log in to Trello.png")


author: Iain Dooley
body: [@Boyd Petrie](/t5/user/viewprofilepage/user-id/3068206) even though you can have lots of email aliases for one G-Suite account, there is only one email address which is inherent to the account, and that's the one that Atlassian will have linked. Your other email will exist not as a G-Suite login but as an Atlassian account unlinked to Google, so you can either try your old password or do a forgotten password request.


author: Boyd Petrie
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) The problem is that apparently I'm somehow the Atlassian org admin, which I don't know how that ever happened. But the admin account is linked to a G Suite alias, not my primary G Suite address. When I try logging in, it only takes my primary G Suite address. So I can't get logged in to my Admin side because the email address linked to the admin account is just an alias of my primary domain address.

I don't know who to talk to about this. This was not something we had planned for our users, so it's turned into quite a mess for our small business. Luckily most people seem to be able to still log in to Trello, but I am not able to.

My Atlassian admin account is completely inaccessible at this point. No password resetting is going to help here.


author: ManuR
body: Hi [@Boyd Petrie](/t5/user/viewprofilepage/user-id/3068206)

Can you contact us via <http://trello.com/contact> so we can check your accounts and troubleshoot it from our side?

Thank you!