youngmon/atlassian-qna huggingface dataset:
Workspace deleted
Asked by SebKister:

When I connected today to my bitbucket account I realized my workspace no longer existed, which means I also lost access to all my repositories. Is there a known issue leading to such a deletion?


Answers:
author: cesarangola
body: Hello, I deleted my workspace by mistake, so I lost all my repositories, can you help me?


author: Syahrul
body: G'day [@SebKister](/t5/user/viewprofilepage/user-id/2242368)

It looks like you just created a new Bitbucket account, so I wonder if you previously used a different email to log in with Bitbucket?

Generally, this happens when you have an alias email on top of your primary email and log in using your alias email redirect to create a new Bitbucket account.

I'd suggest stepping back and remembering if you have any other email address you used to log in with Bitbucket before and try to log in with Bitbucket.

Let me know how it goes.

Cheers,  
Syahrul

comments: author: SebKister
body: Hi Syahrul,

Thanks for your answer. I actually didn't create a new account. When I access Jira I still have all my projects there but in Bitbucket everything is gone ! I deleted a workspace called BnD that I wasn't using and it seems it also deleted my main workspace (SebKister) which had around 30 repos in it :-\|

Any help would be greatly appreciated.

Cheers

Sebastien


author: Syahrul
body: Hi Sebastien,

Noted, I have proceeded to create a support ticket on behalf of you to continue the investigation.

You can view your ticket at our support portal [here.](https://support.atlassian.com/requests/BBS-199795/)

Cheers,  
Syahrul


author: SebKister
body: Thank you so much Syahrul for your help, the workspace and its repositories have been restored ! Kudos to the Atlassian Team !


Tags: bitbucket-cloud

cloud
my students get "Something went wrong" when trying to import a repo
Asked by ryacobellis313:

In one of my courses I ask students to import a GitHub project into their Bitbucket account as a "base project" for an assignment. Recently several students have encountered a "Something went wrong" response when they do a Create and then click Import - the import dialog doesn't show up, just the error message.

They have been trying to import this repo from GitHub: <https://github.com/LoyolaChicagoCode/shapes-android-java>, but I don't think the repo is the problem, because at least one student was unable to reimport a repo they were successful at importing in the past - I think something has gone wrong in the Bitbucket account or some setting on their PC. The Bitbucket error code is in the attached screenshot of the error message:  
**b950597994db4c65ac01acfdf4e3057b**

Any suggestions for how we might debug this problem?

![Web capture_9-3-2023_172837_bitbucket.org.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/245109iA904D7145D85210D/image-size/large?v=v2&px=999 "Web capture_9-3-2023_172837_bitbucket.org.jpeg")


Answers:
author: Syahrul
body: G'day [@ryacobellis313](/t5/user/viewprofilepage/user-id/5167779) and welcome to the community.

It looks like your students are affected by a known bug with the import repository page failing. This is already under our radar and currently tracked at:  
\* <https://jira.atlassian.com/browse/BCLOUD-22458>

*Please **Vote** and **Watch** the bug report so that you can receive email notifications when we have any updates.*

You can ask them to import a repository by going to the specific workspace instead as a workaround:

1. Go to the workspace - \[<https://bitbucket.org/worksspace_id>\]
2. Click Create dropdown and select Repository
3. Click Import repository

Cheers,  
Syahrul

comments: author: ryacobellis313
body: Thanks, I'll have my students try that workaround!

And I will Vote and Watch the bug report.


Tags: bitbucket-cloud

cloud
Pipeline runner - running GCP commands on hetzner vps fail but on digital ocean they succeed
Asked by Ryan Detzel:

A straightforward pipeline auths GCP and then lists out the buckets using a service account

* If I use the Atlassian pipeline runner it works fine.
* If I use a self-hosted runner on a digital ocean vps it works fine
* If I use a self-hsoted on a hetzner(virgina) vps I get this error from google

**403 - We're sorry, but this service is not available in your location**

I can run the pipeline manually on the hetzner vps and it works fine, it's only when those commands are run in the runner does it fail. What could be different about running in the runner vs directly on the machine as far as ip/dns location?


Answers:
author: Theodora Boudale
body: Hi [@Ryan Detzel](/t5/user/viewprofilepage/user-id/3052545),

I believe that the runner will use the public IP address of the host machine.

Could you please share the following details:

**1)** What type of runner are you using? Is it a Linux Docker, Linux Shell, MacOS, or a Windows runner?

**2)** What is the version of the runner?

**3)** What is the operating system (+ its version) of the hetzner vps?

**4)** If you execute the following commands ++prior to running the gcp commands++ a) on a terminal on the hetzner vps and b) during a runner build, by adding them in your bitbucket-pipelines.yml: is the output the same in both cases a) and b) ? Or do you see different IPs in the output?

```
curl -4 ifconfig.co/
curl -6 ifconfig.co/
```

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

google
.dart files not syntax highlighted
Asked by Jacob Drew:

None of the .dart files in my repositories are syntax highlighted even though they are when I copy and paste them here <https://pygments.org/demo/>. None of the files exceed 100 KB.

Could it be possible to add support for .dart files?


Answers:
author: Theodora Boudale
body: Hi [@Jacob Drew](/t5/user/viewprofilepage/user-id/5167576) and welcome to the community!

Based on what you wrote, I think that you came across the following KB article to troubleshoot this?

* <https://confluence.atlassian.com/bbkb/troubleshoot-syntax-highlighting-issues-in-bitbucket-cloud-860029940.html>

This is an old KB article and we are now using different libraries, I will look into updating the article. The source view and the diffs are not highlighted by pygments at the moment.

I reached out to the development team and we will look into updating the libraries we use to a newer version that supports syntax highlighting for .dart, but I don't have an ETA to share at the moment.

Kind regards,  
Theodora

comments: author: Jacob Drew
body: Great! Thank you!


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Bitbucket's syntax highlighting has to be coded to recognise and interpret each language that files might be written in.

I've never heard of "dart", but I am old, and not really a coder (I moved from dev to environment management when Jira 2 came out), and I can equally complain that Bitbucket doesn't do highlighting for Brain\*\*\*\*, Pro-IV, Piaget and BASIC, all of which are languages no-one in their right mind would use, and the one I used to be rather good at isn't the one you expect it to be. Heck, we're still waiting for Pascal, and no-one writes in that any more, despite it being significantly better than C, BASIC, COBOL and Java.  

I am not saying it is wrong to get the highlighting for dart. I'm just saying that it is in a very very long queue.

comments: author: Jacob Drew
body: Ok. Dart is the language for Google Flutter which is steadily on the rise and already being used by 2million+ developers. So I just hope dart is somewhere near the top of that queue.


Tags: bitbucket-cloud

cloud
How to stop spammers in Issue
Asked by gilga:

There is no button to report a spam.

See this repo: [https://bitbucket.org/heldercorreia/speedcrunch/issues?status=new\&status=open](https://bitbucket.org/heldercorreia/speedcrunch/issues?status=new&status=open)

This is really disgusting!


Answers:
author: bonachea
body: [@gilga](/t5/user/viewprofilepage/user-id/5167371) Repo admins (and possibly those with repo write perms?) have a button within each issue to "Mark as Spam" (and then "Delete"):

![mark-spam.png](https://community.atlassian.com/t5/image/serverpage/image-id/245135i8CAAF6F956898C80/image-size/large?v=v2&px=999 "mark-spam.png")

However there is no bulk option to apply this to many issues. With an infestation this pervasive you should probably create an Atlassian support ticket here:

<https://support.atlassian.com/contact>

Please also go vote and comment on feature request [BCLOUD-21131](https://jira.atlassian.com/browse/BCLOUD-21131), which is not a fool-proof solution but at least would be a step in a positive direction.

comments: author: gilga
body: Brilliant idea!

I've voted up your feature request and contacted Atlassian.

It would be great to have a "report spam" for users, not only for admins.


author: Nic Brough -Adaptavist-
body: In a world where there are free to use options, there are always going to be abusers. That's the way humans are.

I assume you became aware of this repository because it emailed you. Best thing to do is forward one of the emails, unedited (and you don't need to add anything to explain) to abuse@atlassian.com . They will shut down the system if it is looking abusive.

comments: author: gilga
body: "I assume you became aware of this repository because it emailed you"

No, I've subscribed to this repo. This repo has been invaded by a spammer, but I can't report it myself (I don't have any admin rights on this repo).


author: Nic Brough -Adaptavist-
body: You'll need to talk to the repo admins.


Tags: bitbucket-cloud

cloud
java script is disabled
Asked by alehinsasha:

**how to solve this problem?** ![2018-09-28_8-24-16.png](/t5/image/serverpage/image-id/33561i0397C533C135059C/image-size/large?v=v2&px=999 "2018-09-28_8-24-16.png")


Answers:
author: Ana Retamal
body: Hi! This might be caused by your current security settings. Sourcetree for Windows relies on Internet Explorer in the background, can you confirm you've followed all the steps in the article [How to enable Javascript in Windows](https://support.microsoft.com/en-us/help/3135465/how-to-enable-javascript-in-windows)? You can also try adding that website to Trusted sites and see if that error goes away.

If it doesn't, please let us know which version of Sourcetree and IE are you using.

Best regards!

Ana

comments: author: alehinsasha
body: Ana, thanks! Used the information from the article you provided and set up cookies. After that, it worked, ie:

* cookies
* scripts
* trusted.


author: Ana Retamal
body: Yay, so glad you got it working!

Have a good day and enjoy Sourcetree!

Cheers,

Ana
Can't connect to visualstudio.com source control
Asked by mnelvers:

I like SourceTree. I have used it before and connected to Visual Studio Team Services source control. However, the new company I am working for uses Visual Studio source control, but in a way I am unfamiliar with. The source files do not live in https://\<company\>.visualstudio.com/\<project\>/Team/_git/\<repository\>. They live in https://\<company\>.visualstudio.com/\<project\>/Team/_versionControl?path=\<project\>/\<repository\>.

I can't seem to find any way to connect SourceTree to these repositories. Any help would be greatly appreciated.


Answers:
author: minnsey
body: Hi  

You should still be able to add a VSTS account using https://\<company\>.visualstudio.com, the listing of remote repositories using the VSTS REST API should still find everything you need.  

If this doesn't work can you give us some more details about the errors you see and where you experience them.


Tags: visual-studio
Trouble logging into bitbucket with sourcetree
Asked by ClintRevDesign:

I have changed my password on the Atlassian Site, and refreshed my oath token but I consistently get an invalid username of password error when trying to use sourcetree to push and pull my software.


Answers:
author: Ana Retamal
body: Hi Clint, welcome to the Community :)

Have you tried re-entering your Bitbucket credentials in Sourcetree? You can do so by following the instructions at [Set up Sourcetree to work with Bitbucket](https://confluence.atlassian.com/bitbucketserver/set-up-sourcetree-to-work-with-bitbucket-server-776798217.html).

Let us know if that helped!

Cheers,

Ana
How do I fix this error
Asked by martinapps:

When I start up my copy of SourceTree, I get a dialog with this message:

"Error during the update process  
Remote release File is empty or corrupted"

I assume that an update was downloaded to be applied on startup. So what do I do the correct this problem?


Answers:
author: Chad McEndree
body: Additional info:

I was having the same issue with 2.0.20.1 on Windows 10.

I have updated my package using the link Ana provided, updating version by version. The error did not stop on SourceTree load until I installed 2.2.4.0.

I continued to update through to 2.5.5.0. I did not get the error when loading any version 2.2.4.0 or higher, however, I can still get the error if I go to Tools-\>Options-\>Updates-\>Check For Updates.

The 'Check For Updates' button disables a few moments after loading without any additional error, but if I try to check for updates before the button is disabled I do get the same error.

I stopped with 2.5.5.0 because 2.6.9.0 does not allow me to open my local repos. It sees them, but its not reading the changes like all the other versions do, and won't let me open them.

Everything else seems to be working fine, and the error seems to be more of an annoyance than anything. Though, this error may be the reason why I was still running 2.0.20.1 when SourceTree is set for auto update.

comments: author: Ana Retamal
body: Wow, thanks for the detailed update [@Chad McEndree](/t5/user/viewprofilepage/user-id/1519613)! I'll pass this message to our developers, in the meantime please keep enjoying Sourcetree and let us know if you encounter any issues.

Have a great day,

Ana


author: Peter Dolkens
body: 2.1.10 affected here for me, on both home and work machines. Both affected right around the same time.


author: barmakb
body: Thank you Chad! I could resolved my same issue with your resolution.


author: Chad McEndree
body: Happy to help :) I'm still having the same issue with 2.5.5.0 I laid out above, but no other issues thus far that I know of. I may try to install the newest version again in the near future, but for now all is good enough.


author: jokermartini
body: I get the same issues in 2.1.10. Anytime i open the tool and it checks for Updates it errors with Remote release File is empty or corrupted. It appears the error has something to do with the Check For Updates button (action)


author: martinapps
body: Thanks for the reply. As of yesterday the error disappeared without any action by me. I am running version 2.1.10.0. All is good.


author: Ana Retamal
body: Hi Bruce! Can you try updating Sourcetree? You can download it from [the download archives](https://www.sourcetreeapp.com/download-archives). Please execute the installer and start Sourcetree normally afterwards, let us know if the error disappears!

Best regards,

Ana


Tags: update
Query for SourceTree
Asked by Ayush Pratik Sonker:

Hi,

I have a few questions in mind, regarding SourceTree...

"Is it necessary to login to the software in order to use it? Can telemetry be disabled? Also, I'd like clarification on "the type, size and filenames of attachments uploaded to the Services"; does this mean that there is the ability to upload our data to the cloud with this application?"

Thanks and Regards,

Ayush Pratik Sonker


Answers:
author: minnsey
body: Hi  

You do need to register Sourcetree, by logging in against one of the following within Sourcetree  

* <https://bitbucket.org>
* OR a local instance of Bitbucket Server
* OR <https://id.atlassian.com>

There is a basic usage telemetry feed that you can **not** turn off, this simply sends a unique but anonymous hash of the registration email, to allow us to count our installed base.

There is a more detailed but anonymous telemetry feed, that can be disabled in the Tools/Options/General tab using the *Help improve Sourcetree....* checkbox

comments: author: Ayush Pratik Sonker
body: I am sorry, but could you answer this too?

"Also, I'd like clarification on "the type, size and filenames of attachments uploaded to the Services"; does this mean that there is the ability to upload our data to the cloud with this application?"

Thanks and regards,

Ayush Pratik Sonker
What are the firewall rules required to install SourceTree?
Asked by wbbeasley:

Installing SourceTree looks like it has to have access to Atlassian.com. Is there anything else? Need to get this on server that is blocked off by default.

I know to also make rule for GitHub. I am asking more specifically for installation and usage of SourceTree.


Answers:
author: wbbeasley
body: I found this after I posted. Didn't see it on initial search.

<https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-Installation-behind-corporate-firewall/qaq-p/636452>
When I access the Authentication tab in settings Sourcetree crashes
Asked by Ciaran Gaffey:

I'm using Windows 10 and Sourcetree 2.6.10.

Everytime I go to Tools - Options and click the Authentication tab Sourcetree crashes. I need to update my github details. Can anyone help?


Answers:
author: minnsey
body: Hi  

Could you post up any errors recorded in %localappdata%/Atlassian/Sourcetree/sourcetree.log from after a crash.  

And then I would suggest updating to v3.0.5 which we are currently rolling out.  

<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.5.exe>  
<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/ReleaseNotes_3.0.5.html>


Tags: authentication

git

github
If I uninstall Sourcetree will I lose my local repos (and unpushed commits)?
Asked by Ciaran Gaffey:

I need to uninstall and re-install Sourcetree as the updater is not working and I cannot access the Authentication tab in the options.

My question is: If I uninstall and reinstall will my local repo information still be intact or do I have to clone them all again? I have a commit that needs to be pushed (but I can't due to needing to change my Github authentication settings).

Thanks


Answers:
author: Ciaran Gaffey
body: I downloaded Sourcetree installer and that updated Sourcetree without losing anything.
Can't install SourceTree due to login problems
Asked by Raine Puffy:

i using sourcetree 2.6.10 installer exe to install sourcetree, at the step of register account, I chose Atlassian account but the pop out window show "Something went wrong".

Please help me fix this thanks.


Answers:
author: Cedric
body: Me too. I push depot or clone, opening pop up atlassian log in. unlimited show.
Authorize SourceTreeForMac grey out
Asked by lchen91:

I attempted to add my Github account to sourcetree. However, after inputting my Github user name and password, I arrived at a page with a prompt "Please sign in to this account". However, the button with the caption "Authorize atlassian" was grey out. My sourcetree version is 2.7.6 for Mac.

![Screen Shot 2018-09-26 at 11.22.10 PM.png](/t5/image/serverpage/image-id/33444i61E81A9529E1764C/image-size/large?v=v2&px=999 "Screen Shot 2018-09-26 at 11.22.10 PM.png")


Answers:
author: Manju
body: This would be resolved with our 3.0 release that will be out for public shortly. Appreciate your patience and thanks for the understanding!


Tags: authentication

github

mac
sourcetree installation without latest IE 11
Asked by Jim Zhu:

I used sourcetree for a while and tried to upgrade to a new version of sourcetree. During the installation, I selected 'Atlassian account' and got error "We tried to load scripts but something went wrong...." due to old version IE 9 on my PC. I tried to upgrade IE 9 to IE 11 but got "did not install..." error with a dead link "<http://go.microsoft.com/fwlink/?LinkId=299204>". I have all the windows updates to meet "Prerequisite updates for Internet Explorer 11" and the error doesn't go away after I tried multiple times. At this point, I would like to know any other method to install sourcetree without touching IE, something like those earlier versions.

Thanks and best regards,

Jim


Answers:
author: minnsey
body: Hi  

Can I suggest you try v3.0.5 and the new Bitbucket registration option?  

It relies on your default OS browser rather than IE.  

<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.5.exe>  
<https://product-downloads.atlassian.com/software/sourcetree/windows/ga/ReleaseNotes_3.0.5.html>


Tags: windows
Installed Atlassian Companion on Mac - won't open, can't uninstall
Asked by Michael Caldwell:

Downloaded and installed on Mac 10.9.5 but now app will neither open nor be moved to trash. What's the fix???


Answers:
author: bgannin
body: The latest Sourcetree is only compatible with 10.11 or higher. You'll need to download an older release from the [Download Archives](https://www.sourcetreeapp.com/download-archives).


Tags: mac
Can't log in to bitbucket from sourcetree
Asked by Lucian Mesaros:

Everytime I try cloning a repository in sourcetree, the log in to bitbucket window keeps popping out over and over again. Despite the fact I've already change the password is not working.


Answers:
author: Manju
body: Can you describe your actions before you see the errors? Is this in windows or macOS client?

comments: author: Lucian Mesaros
body: It's windows related but I kept changing the password and the problem is gone. I don't know how that happened. Thank you!
Cannot update Sourcetree - Error: Remote release File is empty or corrupted
Asked by Ciaran Gaffey:

When I opened Sourcetree today for the first time in a while I was presented with the following error:

Error

There was an error during the update process.

Remote release File is empty or corrupted

When I try to update in the Options I get the same message. I need to update as when I go to the Authentication tab of the Options settings sourcetree crashes. I need to update my Github authentification settings. What's happening with Sourcetree today?


Answers:
author: Ciaran Gaffey
body: I downloaded the Sourcetree installer and that updated Sourcetree.

The authentication tab is still crashing though...