List no longer filters correctly
Asked by Ken Jacobs:

It used to work. I have a dashboard that shows a status of "To Be Logged" and there are issues there. I now go to list and apply the "To Be Logged" status and I get zero issues.![logged3.jpg](/t5/image/serverpage/image-id/199415i4C3310515DFED6F7/image-size/large?v=v2&px=999 "logged3.jpg")![logged4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/199433iB4468197EC0947CB/image-size/large?v=v2&px=999 "logged4.jpg")


Answers:
author: Christopher.Deane
body: Hi Ken,

I don't remember dashboards having the filter in your screenshot natively, but I'm happy to be corrected. If it's a plugin, it might require someone with knowledge of the plugin.

From a general troubleshooting perspective though, there are a few things noted below:

<br />

Do you have any issues in that status if you don't filter the dashboard at all?  
I'm thinking you have one of a number of paths for investigation:

- **There aren't any tickets in that status.** Run the following JQL to check that.

project=\[PROJECT_NAME\] and status in ("To Be Logged") order by created DESC

*Note. Please update \[PROJECT_NAME\] to be your project name.*

If this shows results, it's likely that you need to check the filters behind your dashboard.

- **There's an issue with the filters on your dashboard.** Remove all filters and see if you have any issues in the "To Be Logged" status showing on your dashboard.

The first point has a few directions if there are no results from the JQL, but we can go into that when you've checked if required.

comments: author: Ken Jacobs
body: Thank you for the detailed answer!


author: Ken Jacobs
body: The only reason I used List was to change the status easily. I can change it on the dashboard I guess.


author: Ken Jacobs
body: I go to Projects\>List and have no filters engaged. The result is only the issues that are Open. I apply the filter where status=To Be Logged and nothing is displayed as a result. ![loggedB.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/199676i26C00D95D89A6C6A/image-size/large?v=v2&px=999 "loggedB.jpg")

comments: author: Christopher.Deane
body: Did you get any results from the JQL in my last comment?  
project=\[PROJECT_NAME\] and status in ("To Be Logged") order by created DESC

It looks like you are using the [List View for Jira.](https://marketplace.atlassian.com/apps/1224579/list-view-for-jira?tab=overview&hosting=cloud)

You either have an issue with the plugin or don't have any issue in that status at the moment. Even if it sounds far fetched, a bulk update or change to a workflow could change the status on a huge number of tickets, so check the query.

On another note, I would suggest you can probably achieve what you are looking for using quick filters in your backlog or the filter view in Jira rather than using a plugin.

**Quick Filters**

![Quick Filters.png](https://community.atlassian.com/t5/image/serverpage/image-id/199737iD8B49C317F9109FD/image-size/large?v=v2&px=999 "Quick Filters.png")

You can create a seperate board and have a quick filter for each status you want to query or run it however you want.

**Filter View**

Basically the Jira search view and you can save a query with a lot of the fields preset, define which columns show in the output and even select which filters are showing by default.

![Filters1.png](https://community.atlassian.com/t5/image/serverpage/image-id/199738iB999492A4A101111/image-size/large?v=v2&px=999 "Filters1.png")![Filters2.png](https://community.atlassian.com/t5/image/serverpage/image-id/199739i752C7D8B1EC9547F/image-size/large?v=v2&px=999 "Filters2.png")


author: Ken Jacobs
body: I really appreciate your taking the time. I have a filter on a dashboard to show the issues with "To Be Logged". I will probably just stick with it. I just liked the ability of the List feature to more easily change the status.

Is List a plugin?

I double-checked the SQL in the filter and it appears fine.

Thanks again.


author: Ken Jacobs
body: All of a sudden it appears to be working! All I did was change the group status to priority.


author: Christopher.Deane
body: Great to hear Ken,

Glad your issue is resolved.

Sounds like an issue with the plugin that was resolved by either an update or the change you made corrected a data issue.


author: Ken Jacobs
body: Thanks so much for your patience and expertise!


Tags: cloud