youngmon/atlassian-qna huggingface dataset:
Create auto link of tickets based on the Custom field Values
Asked by Prathap DL:

Hello community, I need help with a Bellow Question

We have a Serial number field in Project **A** (Issue type = "**Test1"**) whenever user creates ticket he will enter serial number and will create a ticket. 1 Issue will have 1 Serial number

In Project **B** We have issue type = "**Test2** " And when user navigate to particular status we are auto creating and linking multiple tickets(issue type ="**Test3**") using Jira create issue Post function.

For Multiple ticket creation we are having Multi select custom field in **Test2** ticket which shows all the Serial numbers which we created in Project **A.** If user selects 2 serial numbers from custom field then 2 Tickets(**Test3**) will be auto created.

Now My question is How can i auto link Project **A** Issue type **Test1** ticket with Project **B** issue type **Test3**based on the serial number.

Ex: If 2 tickets are created based on 2 serial number. I want each serial number related tickets(**Test1** ) to auto linked with 2 auto created tickets(**Test3**)


Answers:
author: Jack Brickey
body: Have you tried using Automation yet? That would be my recommendation. In fact I would not use PF for the create but rather automation and in that rule when issue is created add a link issue action.

comments: author: Prathap DL
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

Thanks for the reply. In PF also I'm linking Issue type **Test2** ticket with newly created Issue type **Test3** Ticket.

But We don't have direct connection with a **Test1** issue type with **Test3.** Based on Serial number which user selects in Test 2 We need to link **Test 1** issue type with **Test3**.


Tags: cloud

jira-cloud
Assign Request Type
Asked by Bruno Siqueira:

I'm trying to assign a issue type to a request type but when I do that it simply doesn't work. The ticket that should be listed on the respective request type doesn't appear there.

When I make the configuration I don't receive any error message.

Thoughts?


Answers:
author: Jack Brickey
body: Hi [@Bruno Siqueira](/t5/user/viewprofilepage/user-id/5547903) , can you elaborate on what you are doing and where? Maybe share a screenshot.

comments: author: Jack Brickey
body: Are you trying to associate an Issuetype when creating a new request type or are you trying to change the Issuetype of an existing request type or something else?


author: Bruno Siqueira
body: On Project Settings \> Request Types menu, I try to assign a Issue type to a request type so the tickets can be shown on that category list called Incidents.![Screenshot 2024-07-19 at 13.14.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/336691iA09625E78234DC62/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 13.14.29.png")


author: Jack Brickey
body: Hi [@Bruno Siqueira](/t5/user/viewprofilepage/user-id/5547903) , I cannot say for sure as the image doesn't include the sidebar but based on the screenshot it seems you ++may++ be trying to assign a Request Type to a Work category which has nothing to do (directly) with Issuetypes. In that screen are you clicking on "assign request type"?


author: Bruno Siqueira
body: Yes, that is it, sorry. assign a Request Type to a Work category.

I click on "assign request type", choose the request type I need and I can assign it without any problem, I receive a message on the left bottom saying I have assigned correctly and the ticket will be shown on that work category(called Incidents). But the tickets are not shown on that work category. Even new tickets go to that category.


author: Jack Brickey
body: hi [@Bruno Siqueira](/t5/user/viewprofilepage/user-id/5547903) , I just did a quick test and it works just fine for me. So let's dig in a bit more here for you. So you successfully added A request type to your desired work category called incidents. Then you go and create a new issue that does not show up under incidents. So let's confirm that the issue you created indeed has the appropriate request type. The best way to do this is by using the portal. In this way you bypass having to figure out what issue type needs to be selected when creating from the main menu in JSM. Can you please share screenshots that prove that the issue created in fact should show under incidents. Specifically let's see the screenshot that illustrates the request type under the incident category and a screenshot of the new issue illustrating the same request type.


author: Bruno Siqueira
body: Hey [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) trying to find the information you requested, I could find a missing task on the automation to edit the request type when the ticket is created to assign the correct one. Now it is working!

Thanks for helping me with this!


Tags: cloud

jira-cloud
"We couldn't update"
Asked by Nephtali Perez:

I've been receiving the error message below quite frequently and very randomly.  

![2024-07-19_19h41_38.png](https://community.atlassian.com/t5/image/serverpage/image-id/336685iDDC3F879A40139A3/image-size/large?v=v2&px=999 "2024-07-19_19h41_38.png")

<br />

This error shows up whenever I change the status of an issue. Any idea what could be causing this? Definitely not a permission access. Any helpful suggestions would be appreciated. Thanks.


Answers:
author: John Funk
body: Hi Nephtali - Welcome to the Atlassian Community!

What exactly are you doing when the error happens? The steps in other words. And what type of value is what you have hidden? The summary? A user account? Something else?

comments: author: Nephtali Perez
body: Thanks for picking up [@John Funk](/t5/user/viewprofilepage/user-id/7148). Whenever I change the ticket status (screenshot below) the error message (2nd screenshot below) would appear on the lower left portion of the issue page.

![2024-07-19_20h06_29.png](https://community.atlassian.com/t5/image/serverpage/image-id/336689i1DB5C872216A9E10/image-size/large?v=v2&px=999 "2024-07-19_20h06_29.png")

Here's the original value that I blurred in my original comment which I believe shows the ID of the issue that I'm working on:

![2024-07-19_19h39_54.png](https://community.atlassian.com/t5/image/serverpage/image-id/336690i59C8FF1DF4D96220/image-size/large?v=v2&px=999 "2024-07-19_19h39_54.png")

I usually Cancel or Resolve an issue. The issue appears very randomly, I can't identify a distinguishable pattern of occurrence.


author: John Funk
body: Hmm, that's weird. Does it work later if you try it? Or just never for that issue?

And you are manually updating the status? Is there any validator or condition or post function on the transition that might be interfering?


Tags: cloud

jira-cloud
Smart variables rendering #if
Asked by Fede B.:

Hi,

I wrote this smart variable in an automation rule:

myVar =

{{#issue}}{{#if(equals(status.statuscategory.name,"Done"))}}found value{{/}}{{status.statuscategory.name}}{{/}}

When I print it into a log (or use it), on an issue with status category Done, the returned value is always (just) "Done". "found value" is never printed.

The above example is just a simplified version of what I'm doing (though I tested *exactly* the above example before writing this question, just in case); still, I've tested that this simple usage of if-equals is never working as I'd expect, and I'm wondering what I'm doing wrong.

My goal in the end is to write a variable in the form of an if-then-else structure:

myVar = {{#if(equals(somefield,"yes"))}}0{{/}}{{#if(not(equals(somefield,"yes")))}}1{{/}}

, for instance.

In this way, I may avoid using a lot of if-else branches, that consume my rule 'space' very quickly.

Best regards


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Fede B.](/t5/user/viewprofilepage/user-id/5491099)

This smart value:

```
{{#if(equals(status.statuscategory.name,"Done"))}}found value{{/}}
```

works as expected. If any issue is on Done status it will yield "found value".

What is it that you want to achieve by adding {{#issue}}. Which list do you want to iterate with?


Tags: cloud

jira-cloud

smart-value
Com es fa per tancar una incidencia
Asked by Rosa Verge Lleix?:

Bon dia, em pregunto com es fa per tancar una incid?ncia ja resolta.

Moltes gr?cies,

Rosa Verge


Answers:
author: Dan Breyen
body: Hi [@Rosa Verge Lleix?](/t5/user/viewprofilepage/user-id/5547839) welcome to the community. I may not be understanding your question correctly. Are you referring to your issue being marked as Resolved, but it's not actually coming off your boards? Was your issue close by some sort of automatic process.

If so, it's possible the 'Resolution' field is not being set, in addition to changing the status.

See [this article](https://community.atlassian.com/t5/Jira-Service-Management/Tickets-shown-as-Closed-but-not-Resolved/qaq-p/1595995) for more information.

Hope that helps.


Tags: cloud

jira-cloud

jira-work-management
How to use part of {{Sprint.name}} to automate User Story Creation
Asked by Joao Resende:

hi community,

I'm trying to create an automation that creates a set of User stories once a new sprint is created. I want to use part of Sprint's Name in the title of the user stories. For example:

Sprint name = Sprint **123**

User story title = Title of the user story #{{Sprint.name **but only the numeric part}**}

Hope you can help on this one.

TY


Answers:
author: Joao Resende
body: Hi [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125) ,

tks for the suggestion, I used**{{sprint.name.substringAfter(" ")}}** and is working just fine

Tks a mill


author: Mohamed Benziane
body: Hi,

Here some function that you can use with smart values of type text

[Automation smart values - text fields \| Cloud automation Cloud \| Atlassian Support](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/)

You could use substringAfterLast(String separator) :

```
{{issue.summary.substringAfterLast(" ")}}
```

Here i'm looking for the last space, then it will take everything after this space (please test it before)


Tags: data-center

jira-data-center
Tunneling with custom ui is not working
Asked by Mertcan Karaba?:

![Screenshot 2024-07-19 at 12.31.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/336666iB700F95671B4F4E9/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 12.31.37.png")![Screenshot 2024-07-19 at 12.31.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/336667iF9EB8267FA2E4E83/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 12.31.52.png")![Screenshot 2024-07-19 at 12.32.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/336668iC028DFB54FD401A1/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 12.32.20.png")

Hello,

I am developing an app on the global page and dashboard gadget. However, when I try to tunnel with custom UI, I encounter the following error:

"Failed to connect to localhost:3000. Check that your service is running."  

Here is what I have done so far:

1.Added the following to the manifest.yml under the resource section:

tunnel:  
port: 3000  

2. Started the service using npm start in the static folder.

3. Ran forge tunnel in the root directory.


Answers:
author: Michal Zawalski
body: Same problem here


author: Vanish Plate
body: 1. Ensure your [service](https://jetbi.com/) is running on port \`3000\`.  
2. Check port settings in \`manifest.yml\`.  
3. Confirm no network issues.  
4. Run \`forge tunnel\` from the root directory.

comments: author: Mertcan Karaba?
body: I did all your list but still i got same error.


Tags: cloud

jira-cloud
What is the name of the field that will give the date and time or at least the date when the task ch
Asked by ???_? ???????:

Maybe I can't find this field because my account is in Ukrainian. If such a field is at all systemic, I will be very grateful for help


Answers:
author: Anu Issac
body: Description is not complete..

<br />

Jira captures two main dates related to issues:

Created: This is the date and time the issue was first entered into the system. It's automatically set by Jira and cannot be edited after the fact (except in rare database manipulation scenarios).  
Updated: This date and time reflect the last change made to the issue. This could be anything from adding a comment to editing a description or changing the status.


Tags: cloud

jira-cloud
Possible to show just the text but hide URL?
Asked by Behzad Dehgani:

Hi everyone,

I want to create a Jira field, where you can see the text that is linked to a URL. But I dont want to see the URL, just the text. Any Ideas or workarounds? Thnks for your support!

Best regards,

Behzad


Answers:
author: Trudy Claspill
body: Hello [@Behzad Dehgani](/t5/user/viewprofilepage/user-id/5547801)

Welcome to the Atlassian community.

Can you provide an example of this? What would be the URL and what would be the text you want to show?


Tags: cloud

jira-cloud
How to fix the remote links and confluence pages after migrating the projects from cloud to server
Asked by Srikanth KS:

How to fix the remote links and confluence pages after migrating the projects from cloud to server using configuration manager for jira plugins


Answers:
author: Amelie Winkler _Appfire_
body: Hi [@Srikanth KS](/t5/user/viewprofilepage/user-id/5547795) - Amelie from the Appfire team here.

We recently had a customer struggling with a similar challenge, and they used Power Scripts to fix their broken Confluence links.  

Here's a demo of how you can update those Confluence links with Power Scripts: <https://youtu.be/F82-6z5hdRw?t=967>   

If you need help building the concrete automation script, speak to our [support team](https://appfire.atlassian.net/servicedesk/customer/portal/11?utm_source=organic&utm_medium=atl-community&utm_campaign=engagement), who will be able to help you!


author: John Funk
body: Hi Srikanth - Welcome to the Atlassian Community!

We ended up having to open a support ticket:

<https://support.atlassian.com/contact/#/>


Tags: data-center

jira-data-center

jira-server

jira-software

server
JIRA Kanban board columns
Asked by Beatrice Cettolin:

Is it possible to create separate columns for Ready for UAT and PRODUCTION stories in JIRA Kanban board?


Answers:
author: Vronik
body: Hi

Of course, in the Kanban board you can create all the columns you need, however, if you want the column to correspond to some state of the workflow, you will also have to create the corresponding state.

Look at this

<https://www.atlassian.com/es/agile/tutorials/how-to-do-kanban-with-jira>

Regards

comments: author: Beatrice Cettolin
body: Hi

Thank you for your kind reply.

I would like that both columns correspond to the state DONE so that when an Iteration closes both Ready for UAT and Production stories result DONE. So is it enough that I create a new state DONE from the function **Add status**and drag it to the new PRODUCTION column and leave the old column named Ready for UAT with state DONE and all stories belonging to both column will result DONE at the end of the Iteration?


author: John Funk
body: Yes, but what do you mean by iteration? Are you doing Scrum?


Tags: board

jira-unknown-hosting-type

kanban

kanban-board

unknown-hosting-type
Sprint Countdown Clock
Asked by El:

Has JIRA removed the sprint countdown clock that was on the top right hand side of the sprint board?


Answers:
author: Danut M _StonikByte_
body: Hi [@El](/t5/user/viewprofilepage/user-id/5120928),

As an alternative to that, you could display the countdown on a dashboard by using the **Days Remaining in Sprint Gadget** of Jira. Or, for a more advanced countdown, you could try the the **Countdown gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=agile%20great%20gadgets%20stonikbyte) app.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336838i95BC254166DE716C/image-size/large?v=v2&px=999 "image.png")

Danut.

comments: author: El
body: We don't want to have to go somewhere else to see how many days are left in the sprint. It seems like the count down clock works sometimes and then it doesn't other times. Can this please get looked into?


author: Danut M _StonikByte_
body: Hi [@El](/t5/user/viewprofilepage/user-id/5120928),

My advice is to open a support ticket with Atlassian Support team and ask them about this.

Danut


author: Nikola Perisic
body: Hi [@El](/t5/user/viewprofilepage/user-id/5120928) , there is a clock that is indeed indicating how much the current sprint is active before it ends. This is displayed in days.

comments: author: El
body: thank you for responding. does it disappear when the sprint is beyond zero?


Tags: cloud

jira-cloud
where can I find the archived card or list (not board)?
Asked by Amanzhan Konratbayev:

in the support FAQ there's only info about archived boards,

where can I find the archived card or list?

in app it's difficult to find


Answers:
author: Rasmus Wulff Jensen
body: This video shows you how: <https://youtu.be/vEtqiOfdXJk>


Tags: cloud
Can I have interface in one language and spell-check in another?
Asked by Tom?? N?mec:

I like to have Trello interface in English but I write Czech. The problem is it spellchecks English, is there way to change it? To have different interface language and spell-check language?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Have you set your browser to spell-check in Czech?


Tags: cloud
How can I turn a board invisible for some members
Asked by Mauricio Giffuni:

I want to keep some members that doesn't have anything to do with some projects outside of them. how can I do that?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Mauricio Giffuni](/t5/user/viewprofilepage/user-id/5400805) ,  

Trello doesn't have a way to make some boards invisible, so to speak. However, you can remove members from certain boards. To do this:

1. Click the share button.
2. Then, move your mouse to the person's name you want to remove from the board.
3. If they're listed as a member of the board, use the drop-down and click "Remove from Board."  

   <br />

   ![Remove from Board Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/299474iA7DBA2ED39D1DD57/image-size/large?v=v2&px=999 "Remove from Board Trello.png")  

   There's also a good **Trello support article** on this if you want to read more <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>

Let us know if this helps,  

Michael

comments: author: Mauricio Giffuni
body: Hi [@Michael Yaroshefsky - Visor for Jira](/t5/user/viewprofilepage/user-id/3743959) , thanks for the quick response.   
Do you think that changing visibility as private might work too.   
I've been using this tool for only over a week and any help will be greatly appreciated.

Thanks.

Mauricio![chrome_XPlEz4RFPc.png](https://community.atlassian.com/t5/image/serverpage/image-id/299678i57144FEC61028C37/image-size/large?v=v2&px=999 "chrome_XPlEz4RFPc.png")


Tags: cloud
Quantos dias para receber a NF ap?s upgrade da conta?
Asked by Jaqueline Cavalari:

Ol?, boa tarde.

Gostaria de saber, quantos dias ap?s o upgrade de conta, recebemos a NF?


Answers:
author: Alina Kurishko
body: Hi Jaqueline,

Welcome to the Atlassian Community! Hope it's alright if I answer in English ?

I've just checked the details on your account and don't see any active Trello subscription.

Generally speaking, you should receive an invoice via email to the mailbox mentioned as the billing contact on the subscription right after the purchase.

You can also retrieve the invoice when you navigate to the Workspace Settings \> Billing. On that same page, you can add additional details to your invoice such as TAX/VAT ID if needed. Here's how to do that: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

Hope this information helps!

Alina \| The Trello Team


Tags: cloud
Trello Login
Asked by William Collings:

Have user getting a message stating "account is inactive" when trying to login to trello via Microsoft SSO. Currently not seeing an active account to reactivate?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Purely as a test, can you ask them to try logging in without any MS stuff? Ask them to visit, and log into, id.atlassian.com or my.atlassian.com - these both ask people to use an Atlassian account to log in, and your Trello use needs to be using an Atlassian account (the SSO is a layer above, I am only checking the basics)


Tags: cloud
Why do I get an unknown error message when adding a new team member?
Asked by Joel Harris:

Hello,

I'm trying to add a colleague back to our Trello board and I'm getting unknown error after several attempts of adding my colleague back to our team board. Does anyone know how to resolve this?

Thanks,

Joel

![Screenshot 2024-01-08 at 1.13.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/299445i0582BCB8A86725F4/image-size/large?v=v2&px=999 "Screenshot 2024-01-08 at 1.13.19 PM.png")


Answers:
author: Dreamsuite Mike
body: Hi [@Joel Harris](/t5/user/viewprofilepage/user-id/5389898)

I haven't seen that before.

I recommend contacting Trello about this.

<https://trello.com/contact#/>


Tags: cloud
How to display count of Zendesk tickets on a Trello card?
Asked by Kayla_Minichini:

We are interested in connecting Zendesk to Trello and would like to display the count of Zendesk tickets on a Trello card in a given list.

More specifically, upon creation (submission/save) of a Zendesk ticket in Zendesk, we would like for this to be translated into the assignee's given Trello card. We have tried using existing functionality, however, total Zendesk counts do not appear to show on the Trello card accurately.

We understand Zapier may be an ideal tool to use and would like to know if anyone else has used Zapier to connect Zendesk and Trello. Has anybody done this before and to what extent? Any results to share?

*** ** * ** ***

As a separate question (see screenshot below), would anyone know if it is possible to show the total ticket count from the Zendesk view in Trello on the front of a card?

![Zendesk.png](https://community.atlassian.com/t5/image/serverpage/image-id/299430i6D534F4B43A86CA5/image-size/large?v=v2&px=999 "Zendesk.png")


Answers:
author: Dreamsuite Mike
body: Hi [@Kayla_Minichini](/t5/user/viewprofilepage/user-id/5279601)

Connecting Zendesk and Trello using Zapier should be very straightforward. However, Zapier has become big and complacent, which in turn means expensive.

I recommend Make.com as an alternative.

My experience is that Zapier is the easiest to use but is more limited in capability than Make.com

comments: author: Kayla_Minichini
body: Thank you! We will look into it and appreciate the response.


Tags: cloud
Something is not working with the courier tracking number and movement
Asked by Logistics:

When I create a card and add the tracking number for FedEx for instance, it stays in processed and does not move to in transit nor delivered when delivered. The feature used to work and now does not. This is a card that is created from a template, could this be why? Anything we can do to show the movement of the tracking number? Thanks.


Answers:
author: Dreamsuite Mike
body: Hi [@Logistics](/t5/user/viewprofilepage/user-id/5400713)

I suspect that something has changed on the Shippo API if this is no longer working.

This is a Trello Power-up so I recommend you contact them to investigate, selecting the options below:

![Screenshot 2024-01-09 06.49.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/299542i9DC86366ED76C2E5/image-size/large?v=v2&px=999 "Screenshot 2024-01-09 06.49.15.png")


Tags: cloud