Add Field in 'Assign' screen
Asked by rahil vasaya:

I can add custom fields to almost all screens, but I'm unable to add a custom field to the screen appears on 'Assign' button. (snapshot attached for reference)

In our organization, we track requests through support groups/teams, and when a team member assigns a ticket to another person, they also change the support group to the relevant one. However, in the Assign tab, only "Assignee" and "Comment" fields are visible.

Either, support group field should be made visible, or the entire button should be hidden to prevent the team from clicking on it.

![image.png](/t5/image/serverpage/image-id/337895i64B640E5784B8736/image-size/large?v=v2&px=999 "image.png")

![image.png](/t5/image/serverpage/image-id/337894i520580C12B1CDA24/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@rahil vasaya](/t5/user/viewprofilepage/user-id/5546653)

The "Assign" functionality on DC Jira can't be customized to include any additional field and will not be implemented. See more about this here <https://jira.atlassian.com/browse/JRASERVER-8874>

You could hide the Assign button using the workaround provided here [https://jira.atlassian.com/browse/JRASERVER-24687#:\~:text=For%20JIRA%20Server%3A%20Go%20to,displayed%20when%20viewing%20any%20issue](https://jira.atlassian.com/browse/JRASERVER-24687#:~:text=For%20JIRA%20Server%3A%20Go%20to,displayed%20when%20viewing%20any%20issue).

But my opinion is to ignore completely the assign functionality and instead use a transition with a transition screen, and there add any field you want.

comments: author: rahil vasaya
body: Hi, [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)Thank you for this. I have added a new transition and ignored the assign button. I will inform the team not to use it.


author: Marc - Devoteam
body: Hi [@rahil vasaya](/t5/user/viewprofilepage/user-id/5546653)

As [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) mentions, this is not possible. And his option to do this via the workflow transition is the way to go.

There you can add a condition that the user executing the transition is set as the assignee, or use a screen on the transition where the assignee screen is presen, so you a re able to set the assignee.


author: John Funk
body: Hi Rahil

Have you checked the workflow to see if it is using a transition screen on the Assign transition?

comments: author: rahil vasaya
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) Yes, I have created a transition and added a custom screen with it. It works, but in custom screen, the "Respond to Customer" field is appearing by default with the comment section, and I only want the "Internal Comment" field, or at least the "Internal Comment" field should appear first to avoid accidentally sending comments to customers.


author: John Funk
body: You can't make the comments default to Internal. I believe that the comments will be customer focused by default. You can vote for and follow the request here:

<https://jira.atlassian.com/browse/JSDCLOUD-9463>

That being said, you might could create a custom paragraph field for Internal Comments and then copy that value into an internal comment using and automation rule when the custom field is updated. BUT you will not be able to get rid of the generic Comments field on the transition screen except by maybe using the ScriptRunner Behaviours app.

<https://community.atlassian.com/t5/Jira-questions/Remove-comments-field-on-transition/qaq-p/1003834>


author: Tomasz Kowalczyk
body: Actually there is a way to set internal comment as a default. If you use workaround from this link <https://jira.atlassian.com/browse/JSDSERVER-1733>


author: John Funk
body: You are right sorry - I hadn't noticed it was server - was thinking his environment was cloud. Thanks for catching that.


author: rahil vasaya
body: Thank you both. The workaround works here for making the internal comment as default in "datacenter" version.


author: Tansu Akdeniz
body: Hi [@rahil vasaya](/t5/user/viewprofilepage/user-id/5546653)

Unfortunately, it is not possible to customize Assign screen.

Alternatively, you can create workflow transition that return itself for Assign purpose. So, you can use custom screen in transition operation.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server