Does Trello send email notifications when items are overdue?
Asked by iteptrello:

If a task is not completed by the due date set, will Trello email the members to whom the task is assigned to let them know that it is overdue?


Answers:
author: Ste Wright
body: Hi [@iteptrello](/t5/user/viewprofilepage/user-id/5285600)

You could send a notification reminding the user from [Butler (Automation)](https://trello.com/butler-automation)?

How to use Butler is listed in detail on [this page](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/), including available **due date automation**options :)

Ste

comments: author: iteptrello
body: Thank you!


author: Ste Wright
body: No worries :)

If this helped resolve your query, could you accept the answer?

Ste


author: iteptrello
body: Hi - I tried playing around with the due date automations (very cool), however, I don't see sending a notification as an action. Is there a way to set up the automation to send an email to the team member that their task is overdue?

Thanks again : )


author: Christl_Email for Trello
body: Hi [@iteptrello](/t5/user/viewprofilepage/user-id/5285600)?

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

Maybe try something like this with your Automation rule?

Trello Automation rule \> Due date \> Trigger: x amount of time after card is due \> Action: Send an email notification to every member on the card (*this option will be under the 'Content' tab*)

![CleanShot 2023-08-07 at 20.19.17@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/273724iAD49518BEA8204F5/image-size/large?v=v2&px=999 "CleanShot 2023-08-07 at 20.19.17@2x.png")

Hope that helps!


author: iteptrello
body: Hi Christl - that worked - thanks so much!


author: Christl_Email for Trello
body: Wonderful! You are welcome ?


author: ?i?dem B?y?ka?ik
body: Hi [@iteptrello](/t5/user/viewprofilepage/user-id/5285600)

Cigdem from [Hipporello](https://www.hipporello.com/trello-power-ups) here. You can choose to get notified once the task is due or hours/days before the due date. You can do it right on the card \> Dates where you choose a due date for the card.  

If you need to define custom dates and be emailed, say, 2 days after it's due, then you need Trello's automation as Stephen has mentioned.   

![due date.png](https://community.atlassian.com/t5/image/serverpage/image-id/273487i40ECAE7AAFDC16F8/image-dimensions/224x309?v=v2 "due date.png")

I hope this helps,

Cigdem

comments: author: iteptrello
body: Hi Cigdem

Thank you! I definitely appreciate being able to notify people/myself before the task is due, however, I don't see an option to send them an email when a task is overdue. If you have any insights into that, I would appreciate them.

Thanks again


author: ?i?dem B?y?ka?ik
body: Hi again [@iteptrello](/t5/user/viewprofilepage/user-id/5285600),  
One option in the dropdown that opens under Dates is "At time of due date". It works for us, it's not customizable though. Just one email once a task falls due. For more, I'd proceed with automations.

![image (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/273736i153902E5BFFE3636/image-dimensions/263x175?v=v2 "image (2).png")


author: iteptrello
body: Hi Cigdem,

Thanks so much - appreciate your time : ) It does seem like automations are the best option for this.

Karen