youngmon/atlassian-qna huggingface dataset:
Google Account was deactivated without me deactivating it
Asked by Kim:

My account that I log in to over Google got deactivated. This is just a secondary account I created.

Tried logging in today without success.

There has been no email sent to the Google Account, and trying to send a ticket to support only results in an error message "Something went wrong, please try again".

What do I do?


Answers:
author: Vedant Kulkarni
body: [@Kim](/t5/user/viewprofilepage/user-id/5094156) are you facing any issues with the Atlassian account? If so, please try with other browsers and elaborate on your issue by providing some snapshots.

comments: author: Kim
body: I am doing the following:

1. I go to [www.atlassian.com](http://www.atlassian.com)  
2. Click on "Log in"  
3. Click on "Continue with Google"  
4. Log in with my google account (tried on Firefox, Chromium and Chrome)  
5. Get error that my account is deactivated (see screenshot)  
6. The email that is mentioned in the error message is never sent (does not sit in Spam or any other folders. Trying to reset password sends emails successfully, but result in the same error)  
![Screenshot 2022-12-05 154227.png](https://community.atlassian.com/t5/image/serverpage/image-id/228950i5156DC5C20C2622F/image-size/large?v=v2&px=999 "Screenshot 2022-12-05 154227.png")  

Trying to submit a ticket via the support page results simply in an error:  
![Screenshot 2022-12-05 154621.png](https://community.atlassian.com/t5/image/serverpage/image-id/228953iD486A15F820F0EA3/image-size/large?v=v2&px=999 "Screenshot 2022-12-05 154621.png")  


Tags: account
Jira Software is suspended
Asked by Gary Mcdermott:

I am seeing the below message, the details have been updated but I cannot see anyway for Atlassian to take payment. Access to Jira board is now an issue.

I have also created a ticket for help but since this is directly impacting my teams access/workload I was trying to get this resolved ASAP.

Is there anyway to request for payment to be taken so access can be restored?

#### Jira Software is suspended {#toc-hId-200969484}

Your Standard plan for Jira Software hasn't been renewed. Update your payment details to start using this product again.

![Screen Shot 2022-12-05 at 2.42.21 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/228852iE0BD35D75362CF17/image-size/large?v=v2&px=999 "Screen Shot 2022-12-05 at 2.42.21 pm.png")


Answers:
author: Andy Heinzer
body: Hi [@Gary Mcdermott](/t5/user/viewprofilepage/user-id/4858350)

What is the URL of your cloud site? I'm not seeing your account as being associated with any Jira Cloud sites at all. Is it possible that you have a different email account for this site? You would need to use an account that is a site-admin or organization admin to be able to make a payment a site. You should be able to do that, if your account has access, through the <https://admin.atlassian.com>

comments: author: Gary Mcdermott
body: [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) thanks for responding. I had sent this request via my personal email, i have my work email linked to the relevant Jira cloud site. I have full admin access, all i could see/do was update payment details and save, there was my ability to seek action i.e Pay now.   

Our access has been restored now in any case, because we had created a ticket. Should this ever happen again are you able to attach a screenshot of what/where/how we would make a payment


author: Andy Heinzer
body: In some cases, if the site license has already expired, making a payment is just one step necessary to restore the site. Creating a support ticket with our CA team (customer advocates) is commonly required in order to re-activate the site.

I would suggest setting up a recurring payment option to avoid this scenario in the future.

Regards,

Andy


author: Jack Brickey
body: hi [@Gary Mcdermott](/t5/user/viewprofilepage/user-id/4858350) , hopefully your issue has already been resolved by support. In any event, I have tag this post search that it will get some Atlassian eyes on it.

comments: author: Gary Mcdermott
body: Hello [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) all sorted thanks


Tags: atl-rvw
Claim accounts
Asked by S Gregg:

Hello,

My organisation uses Confluence \& Jira. We are looking at implementing single sign, we recently verified our domain and the next step is to take ownership of accounts. It seems we have a number of people using Trello and don't really have oversight of these accounts within the portal. Can you please advise the implications of taking ownership of all atlassian accounts?


Answers:
author: Dave Mathijs
body: Hi [@S Gregg](/t5/user/viewprofilepage/user-id/5088026) welcome to the Atlassian Community!

Here are some resources:

* [Using Trello with an Atlassian Account](https://support.atlassian.com/trello/docs/using-trello-with-an-atlassian-account/)
* [How to manage Trello in your organization](https://support.atlassian.com/trello/docs/how-to-manage-trello-in-your-organization/)
* [Configure SSO for Trello with Atlassian Access](https://support.atlassian.com/trello/docs/configuring-sso-for-your-enterprise/)

comments: author: S Gregg
body: thanks very much for the information. Given we don't currently manage Trello and users seem to have signed up for individual team boards, what would be the impact I cannot see anything about that?


author: Dave Mathijs
body: With managed accounts, you'll get an overview of which users are using Trello with their work e-mail address (claimed domain).

You can ask users to [transfer their boards to a private account](https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/).


author: S Gregg
body: If we have multiple users from different teams having free boards, when we take ownership of the accounts and domain what will the impact be on our overall costs?


author: Dave Mathijs
body: When claiming a domain, you will take ownership of the managed accounts (only the account on your claimed e-mail domain). You can either move them to a non-billable policy (where you don't pay for a user license for Atlassian Access). The downside is that you cannot enforce SSO or MFA for these users.

Or you keep them in the billable policy which allows you to enforce SSO or MFA, but in that case, these users will take a license seat for Atlassian Access.


author: S Gregg
body: Thanks for the information, just to summarise if we take ownership of the accounts, the free trello accounts will have no way to enforce sso/mfa unless we move them to paid versions, however for confluence \& Jira we'd be able to set up SSO.


Tags: account
My friend cant login to accaunt
Asked by Edgar Harutyunyan:

My friend cant login to accaunt she's email iassatryan@gmail.com and can't deactivation account


Answers:
author: Tansu Akdeniz
body: Hi [@Edgar Harutyunyan](/t5/user/viewprofilepage/user-id/5090968)

Welcome to the community.

Please check this link: <https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html>


Tags: account
Delete Atlassian Community account
Asked by Karl Stiller:

I accidentally created an Atlassian community account. I have a community account with a different email address. How can I delete this one? I am not talking about the Atlassian account. I need both. Just the Atlassian ++community++ account.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community! (Sort of, as it's a new account and you have an old one)

There is no "community account". Community uses Atlassian accounts as the user directory, so when you say "I am not talking about the Atlassian account", I'm afraid you are wrong, because you are.

You have two Atlassian accounts, with different email addresses. To delete one of them, log in with it into id.atlassian.com and work your way through the preferences to find the "delete" option (last time I looked, it was under a security setting)


Tags: account
Convert to unmanaged
Asked by michaelkaplan:

Is there a way I can convert my Atlassian account to unmanaged? Right now, it's managed by a company that I no longer work for and which might not even exist anymore. Ideally, I'd want to change the account's email address to my personal one and administer my own account moving forward.


Answers:
author: Nic Brough -Adaptavist-
body: I'm going to be lazy - <https://community.atlassian.com/t5/Jira-Software-questions/Changing-an-account-from-managed-to-unmanaged/qaq-p/1352355> covers 90% of the conversation!

TLDR: start by asking your admins to change the email address on your account!


Tags: account
multiple atlassian stacks with 1 license
Asked by Youri Populiers:

<https://confluence.atlassian.com/kb/single-sign-on-integration-with-atlassian-products-794495126.html>

in this article stating that you can log in to different stacks with SSO for 1 person, where you only pay for 1 license instead of 2 or 3.

The question is whether that is correct that this is possible and how this should work.


Answers:
author: Brant Schroeder
body: [@Youri Populiers](/t5/user/viewprofilepage/user-id/5087144) Welcome to the Atlassian community

I am not interpreting the article the same way. You need to be licensed for all applications that you use. The article states that you can use a single SSO provider to login to your different applications. For example if your company used Okta for SSO you could configure your Atlassian applications to use Okta for SSO and then users would only need to use Okta to authenticate.
Recuperare scheda modificata
Asked by mariatz_dm:

Salve a tutte/i ? possibile recuperare una scheda modificata? o riportare la bacheca ad una data in particolare? Grazie mille


Answers:
author: Jack Brickey
body: Hi [@mariatz_dm](/t5/user/viewprofilepage/user-id/5065294) ,

Su quale applicazione stai chiedendo qui? Non sto davvero seguendo la sua domanda.


Tags: account
How do I get my account's 2FA code to put in my password manager
Asked by Rob Bl:

I have an Authenticator app that provides 2FA for my Atlassian account, but how do I get the code for generating that 2FA so I can put it in my password manager so I can generate my 2FA in that app too?

I was able to do this for BitBucket, but can't find a way to do it for my Atlassian account.


Answers:
author: Rob Bl
body: Still hoping for an answer here.

2FA already enabled. Already connected in Authenticator app.

I need to know how to get back to the QR code so I can scan it into my password manager app.


author: Rob Bl
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) thanks for the info, but that's not what I'm asking. As I said, I already have the 2FA set up in my authenticator app.

What I need now is to set up my *password manager* on my desktop computer to also generate 2FA for my Atlassian account. When I did this for BitBucket, I was provided a code to put in the password app's 2FA field that synced it up to correctly generate codes.

I'm asking how I do that with my Atlassian account.


author: Alex Koxaras _Relational_
body: Hi [@Rob Bl](/t5/user/viewprofilepage/user-id/4990274)

The steps I used to enable 2FA for my Atlassian account was to:

* Go to my profile \> Security \> Enable 2FA
* I had already google authenticator installed on my device
* I followed the screens

![2fa.png](https://community.atlassian.com/t5/image/serverpage/image-id/223200i344C0897609B16EE/image-size/large?v=v2&px=999 "2fa.png")

Second Screen

![atlassian2step.png](https://community.atlassian.com/t5/image/serverpage/image-id/223202i6C979A99A77292B2/image-size/large?v=v2&px=999 "atlassian2step.png")

Final screen

![qa.png](https://community.atlassian.com/t5/image/serverpage/image-id/223201i3A6EBF6AEEC168A1/image-size/large?v=v2&px=999 "qa.png")

Once I scanned with my google auth the above QA code, it immediately had access to the 6digit code I had to enter on the field.

And then it prompts you to save the recovery key.


Tags: account
Sharing a Jira ticket with other users no longer works
Asked by collette:

Hello

I wondered if anyone knows what can stop Atlassian cloud Jira accounts from allowing you to add people from your organisation to your tickets.

I have been using the account and writing tickets whilst being able to add anyone from the organisation to the tickets, until last week. I no longer have the option option to add people when typing anyones name in once the ticket has been submitted. Normally peoples names would appear as you type - but no it just says 'no option'.

Could this be an admin issue that needs fixing? Does anyone know what stops this option working?

Thanks so much


Answers:
author: Mikael Sandberg
body: Hi [@collette](/t5/user/viewprofilepage/user-id/5068440),

Welcome to Atlassian Community!

Check and see if the global permission to browse users and groups have changed, this is the permission that controls @ mentions.

comments: author: collette
body: Thanks [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) sadly I don't believe I have the option to do that. I am not admin. But then again I had a route around my account and can not see any options to do or check that. Thanks so much for responding.


author: Mikael Sandberg
body: Yes, an admin needs to check if this global permission has changed. The can get to it by going to Settings \> System \> Global permissions.


author: collette
body: Ok thanks so much Mikael - will go and find out who that is and hopefully that resolves the issue. Do you by any chance have any experience with how such a thing can stop working?


author: Mikael Sandberg
body: This can happen if the admin makes changes to the global permission and removes a group that should have access. Normally you do not make a lot of changes to it, its more like set and forget...
my login check for the ALM tools Jira, Confluence, Flow takes place via the "EXT" profile in
Asked by Sandra Brenner:

```
Hello,my login check for the ALM tools Jira, Confluence, Flow takes place via the "EXT" profile instead of the "INT" profile. So I can't access these tools at the moment.
```

\*\*\* Errorquestions \*\*\*

\*\*\* Userdata \*\*\*

Name of User: Sandra Brenner

User-ID: brenners

NQ-ID: NQ00016371

Delad: DESTH1L582

Domaine: VIAGINTERKOM

Timestamp: 2022-10-21 12:36:11

Location of user (call center location): Nuernberg

Phone number for callback: 0049 911 6896 3278

\*\*\* Networkinfo - DESTH1L582 \*\*\*

IPv4: 192.168.178.67

MAC: C8:94:02:F5:A4:AB

Subnet Mask: 255.255.255.0

DNS1: fd00::9ec7:a6ff:fecd:ef4a

DNS2: 192.168.178.1

Default Gateway: 192.168.178.1

IPv6: fe80::1462:bd50:f9f:e0bb%

IPv4: 10.122.134.41

MAC: 02:05:85:7F:EB:80

Subnet Mask: 255.255.255.255

DNS1: 10.120.224.10

IPv6: fe80::f823:18a8:ec2:3027%

Logon Server: \\\\DEMUCADS002

Proxy: <http://127.0.0.1:9996/systemproxy-3f0292f5.pac>

\*\*\* diverse - DESTH1L582 \*\*\*

Memory (MB): 15591,69

Free Space (MB): 166180,48

Core Version: N/A

Image Version: N/A

Image Date: N/A

OS Version: Microsoft Windows NT 6.2.9200.0 2009

Build Version: 19042


Answers:
author: Charlie Misonne
body: Hi Sandra,

I guess you figured out this was not the right place to ask this in the meantime? ?

The Atlassian Community can help to some extent but usually not with company-specific authentic issues.


Tags: account
Can the name on you Atlassian Certificate be changed ?
Asked by Opeyemi Victor Akinremi:

I am new to Atlassian, I took a Trello course just to have a feel. I did the final assessment and passed but I have my email address in the badge or certification. How do I correct that?


Answers:
author: Julia
body: Hello [@Opeyemi Victor Akinremi](/t5/user/viewprofilepage/user-id/5060692)

To fix your name in the Atlassian University training platform, simply update your Atlassian ID profile and that will propagate down to the training platform. Your Trello badge on the training platform should then reflect your corrected name.

Best Regards,

Atlassian University Team

comments: author: Opeyemi Victor Akinremi
body: [@julia](/t5/user/viewprofilepage/user-id/43418) thank you for your response. I have tried it but I am yet to see it being changed on the certificate. Do you know if it will take a while to change or did I do the wrong thing?


author: Julia
body: Hi [@Opeyemi Victor Akinremi](/t5/user/viewprofilepage/user-id/5060692) , I see what you're talking about. I'm sorry it didn't work.

Your best bet is to submit a support request to Atlassian here: <https://support.atlassian.com/contact/>?

In the request, note the following facts to help them route to the Atlassian University team:

* You changed your name in your Atlassian Account ID and the name is correctly reflected in the name field at Atlassian University's training platform.
* The Atlassian University Badge displayed on your profile still shows the badge as being earned by the old value that was in the name field: your email address.
* You want to your Atlassian University Badge updated to reflect your name.


author: Opeyemi Victor Akinremi
body: [@Julia](/t5/user/viewprofilepage/user-id/641165) Thanks for your response. I will follow your advice and share the response with you.


Tags: account
Restore a deleted/suspended user
Asked by Jason Morphett:

Hi Atlassians!

I'm the org admin and deleted (or suspended - I can't remember) a user. I now want to add them back to the project but I can't.

The invite gets sent, but I can't see them on the Users board and when they try to log in using the email link, they get told "You don't have access to ... \<the project\>" and "Looks like your administrator has marked your account as inactive. "

How can I reinstate this user please?

Thanks in advance.

Jason


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jason Morphett](/t5/user/viewprofilepage/user-id/5060119) ,

welcome to the Atlassian community!

You need to reactivate your user first <https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html>

Hope this helps,

Fabio

comments: author: Jason Morphett
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) . Thanks for the link, but the resolution steps don't work.

I can do steps 1 and 2, but I just see

"You have no managed users"

Followed by:

"Your organisation does not have any verified domains. Complete the domain verification process to manage accounts in this organisation."

I think the user was deleted (not suspended) which is why they don't appear.

Can you help or is it one for the Support team?


author: Jason Morphett
body: Magically the account appeared! But apologies to others in the same position in advance I cannot remember the menu sequence I went through to get the account reinstated.

Keep trying different ways of doing it is my advice.


author: MattBurnes
body: there is a default filter that only shows active users which is probably why suspended accounts don't show. Took me 30min to figure out :/


author: Mohammad Ahmadi
body: This is actually a user interface problem. The filter pop-up falls outside of the page and you will not see the box for active users filter. Atlassian should fix the issue by popping up the filter above the button, instead of below.   

Tip: if you only have 2 users and can't see the filter option for active users to uncheck it, just klick one of the boxes above and use your \[tab\] key to navigate to the checkbox outside of the page view. Then use \[space\] key to uncheck and the suspended or deleted user will reappear.![jira issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/305272i65BFC63E9016D456/image-size/large?v=v2&px=999 "jira issue.PNG")


Tags: account
Unable to edit Confluence page - Error formatting macro: include: com.atlassian.confluence.core.serv
Asked by Mohd Shafiq Sazali:

Hi,

I have a problem where I'm unable to edit confluence page. On top of the page got mention Error formatting macro: include: com.atlassian.confluence.core.service. I'm not sure what cause the error. But, it cause me to not able to edit the page.

Need advise on this.

<br />

<br />

Thank you.


Answers:
author: Vedant Kulkarni
body: [@Mohd Shafiq Sazali](/t5/user/viewprofilepage/user-id/5055245)

If you are on Server/DC platform then [this](https://confluence.atlassian.com/confkb/getting-error-formatting-macro-and-error-rendering-macro-exceptions-282173852.html) article can help you.

If you are on Cloud then please raise a ticket with [Atlassian support](https://support.atlassian.com/contact/#/).


Tags: account
How do I create an editable and filterable list of issues?
Asked by Marcus Vasilios:

Hi all,

Somewhat a beginner with Jira, apologies if this is a very basic question...

I have a list of issues which need grooming periodically with a group of stakeholders.

I would normally just export the issues into an excel file with the fields I want and then filter on each stakeholder group, make relevant changes to the issues in the sheet, then manually make the same updates later after the grooming session (if I did this during the session they would take much longer).

Is there a way to see all my issues in a similar layout to a worksheet, so that stakeholders can easily see all the relevant fields and records, but also have the ability to update the fields to directly in the issues to avoid double work?

thanks!


Answers:
author: Nikola Perisic
body: Welcome to the community [@Marcus Vasilios](/t5/user/viewprofilepage/user-id/5599275)

Have you tried using the List feature in Jira? It gives you the overview of issues in table like looking format where you can do the updates right from the get go.

comments: author: Marcus Vasilios
body: Thanks Nikola, this is exactly what I was looking for!


Tags: cloud

jira-cloud
report estimate / time spent
Asked by Ivanna Demydiak:

Can we create a report in Jira where we can see estimated time in epic/parent , exclude estimates in stories/tasks but include time spent in stories tasks


Answers:
author: Dave Mathijs
body: Hi [@Ivanna Demydiak](/t5/user/viewprofilepage/user-id/5599305) welcome to the Atlassian Community!

The built-in **Time Tracking Report** won't meet these requirements as it will only display the hierarchy/relationship between standard issues types and subtasks, not between Epics/Parent and standard issue types.

You'll either need a third-party time tracking/roll-up app or a third-party app that lets you make the distinction between budgeted time from the Epic/Parent Original Estimate and Stories/Tasks/Standard Issue Types Time Spent.

I'd suggest [Epic Sum Up,](https://marketplace.atlassian.com/apps/1213091/epic-sum-up-lean-project-management-bulk-editing-in-jira?hosting=cloud&tab=overview) [Structure](https://marketplace.atlassian.com/apps/34717/structure-by-tempo-jira-portfolio-management-ppm?hosting=cloud&tab=overview) or [JXL](https://marketplace.atlassian.com/apps/1224710/jxl-sheets-hierarchy-structure-sum-up-time-in-status-table?hosting=cloud&tab=overview)


author: Madhu_RVS
body: Hi [@Ivanna Demydiak](/t5/user/viewprofilepage/user-id/5599305)

Welcome to the community !!

You can write automation rules to populate custom fields for time spent. Or as suggested by Dave you can use a mktplace app to achieve this requirement. If you would like to try out one, pls take a look at

[Issue Hierarchy](https://marketplace.atlassian.com/apps/1228019/issue-hierarchy-structure?hosting=cloud&tab=overview)

The app shows your issue hierarchy in a tree view with rolled up time spent at each parent level. The app also rolls up custom number fields if needed. The app has multiple other features which are very useful in project tracking and management.

(Disclaimer: I work on RVS, the vendor for this app)

![Epic Hierarchy - New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/348759i3A7F14858D895B3E/image-size/large?v=v2&px=999 "Epic Hierarchy - New.PNG")


Tags: cloud

jira-cloud