youngmon/atlassian-qna huggingface dataset:
Alguien me puede indicar como recupero mi cuenta, me arroja el error de SAN_Atlassian_Cloud_PRO
Asked by Yeimy Dayana Rojas Bello:

Alguien me puede indicar como recupero unas cuentas, ya que al intentar ingresar esta arrojando un error que indica SAN_Atlassian_Cloud_PRO Lo sentimos, tenemos problemas para iniciar su sesi?n.


Answers:
author: Trudy Claspill
body: Hola [@Yeimy Dayana Rojas Bello](/t5/user/viewprofilepage/user-id/5559426)

Bienvenido a la comunidad Atlassian.

Las etiquetas de tus publicaciones indican que est?s utilizando la suscripci?n gratuita. ?Es eso correcto? Si es as?, no podr?s comunicarte directamente con el soporte de Atlassian.

Si a?n tiene el problema, ?puede publicar una imagen de pantalla del mensaje de error que ve? Luego podemos derivar el problema al soporte de Atlassian en su nombre.

---

Hello [@Yeimy Dayana Rojas Bello](/t5/user/viewprofilepage/user-id/5559426)

Welcome to the Atlassian community.

Your post tags indicate that you are using the Free subscription. Is that correct? If so, you will not be able to contact Atlassian support directly yourself.

If you are still experiencing the problem can you please post a screen image of the error message you see? We can then escalate the problem to Atlassian support on your behalf.
> Can someone tell me how I recover my account, it gives me the SAN_Atlassian_Cloud_PRO error
>
> Can someone tell me how to recover some accounts, since when trying to log in it is throwing an error that indicates SAN_Atlassian_Cloud_PRO Sorry, we are having problems logging in.


author: Samuel Gatica
body: [@Yeimy Dayana Rojas Bello](/t5/user/viewprofilepage/user-id/5559426)

Te sugiero que contactes a [Atlassian Support](https://support.atlassian.com/)

Saludos

Sam

comments: author: Trudy Claspill
body: [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

El autor indica en las etiquetas de sus publicaciones que est? utilizando la versi?n gratuita. Si es cierto, no podr?n abrir un caso de soporte.

---

<br />

The author indicates in their post tags that they are using the Free version. If true, they will not be able to open a support case.


Tags: cloud

jira-cloud
Move an advanced form to the Forms tab
Asked by Deaton, Cherise:

I created an advanced form but it is not showing up on the forms tab. What step am I missing?


Answers:
author: Lisa Forstberg
body: HI [@Deaton, Cherise](/t5/user/viewprofilepage/user-id/5559436) ,

We might need a little bit more information (and maybe some screenshots) on the steps you have performed thus far. In which type of project are you looking to us Forms?

If you are working with forms in a Request type in Jira Service management you need to find and link the form to the request type via the "attached form"-field on the request type configuration.

best regards

Lisa

comments: author: Deaton, Cherise
body: Sure! I'm working in JWM (Jira Work Management) and selected 'Advanced Forms' from the Project Settings option. I selected Issue type = Task. I created my form using a Template and also added a few custom fields. The form on Preview looks great! It just does not show up as a form on the Project Forms tab. There seems to be no way to "publish" the form. Please advise.


author: Lisa Forstberg
body: I suspect you are perhaps still using the Proforma addon for this. Atlassian bought the proforma addon and then incorporated it into the Jira product and you seem to have a "bit of both". It would explain that the forms you create in advanced forms is not popping up in the JWM tab for forms.

Just to confirm, you are on jira cloud premium? Not server/ data center? or have you recently migrated from server/datacenter to cloud?

See here for a little bit more documentation regarding the form topic: <https://support.atlassian.com/jira-work-management/docs/advanced-forms-in-jira-work-management/>

And [another article](https://community.atlassian.com/t5/Jira-Service-Management/ProForma-for-Jira/qaq-p/1867846) where Atlassian is commenting on the shift from addon to being an integrated feature in the projects settings.

I would recommend you to build your form via the form tab on the project (ie the now native form feature) instead of using the advanced form but maybe the documentation might offer you some pointers if you still can use the old addon.

all the best

Lisa


Tags: cloud

jira-cloud
Email para acesso so portal
Asked by Andre Silva:

Usu?rios n?o est?o recebendo e-mail para reset de senha do portal cliente, alguma sugest?o do que pode ser?


Answers:
author: John Funk
body: Ol? Andr?

Voc? deve abrir um ticket de suporte com a Atlassian para ver se os endere?os de e-mail foram colocados na lista de supress?o por algum motivo.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Stories in Ready for Release should not move to the new sprint, when the sprint they are in is close
Asked by G Ashok:

WHEN I click to Complete Sprint

THEN issues with the following statuses should **stay** in the **outgoing**sprint:

Ready For Release

Canceled

Closed

Done

and issues with the following statuses should **advance** to the **new**sprint:

(all other statuses i.e.

Ready

In Development

Development Validation

Validating

Ready for QA Testing

QA Testing

QA Testing Complete

Ready For PO Review

Ready For Testing

Ready For Business Testing

UAT

Business Testing)


Answers:
author: John Funk
body: Hi Ashok,

Issues in Sprints are not considered to be Completed unless they are in the very last column of the Scrum board, regardless of the status. And if they are in the last column, they will not advance.


Tags: cloud

jira-cloud
Which Jira version to upgrade from Jira Data center Jira 9.4.4?
Asked by khushboo_puri:

We are on currently Jira Data center with version 9.4.4.

Which version we should upgrade?

Latest available version is 9.17.1..

Should we go for this latest?


Answers:
author: Hans Polder
body: [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917) ,

It depends: How serious/business critical is your environment? How often can you do upgrades? Seeing that you're currently at 9.4, I assume that there are some constraints (downtime/business impact/etc).

In that case I would recommend always using a so called 'Long Term Support (LTS)' version. FOr Jira, that would be 9.12.x: <https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html>

LTS versions get the longest support for bugs and security fixes, in contrast with non-LTS versions. If there are security issues in a non-LTS version which is not the latest version, you'll always be forced to upgrade to a later LTS version (or the latest available version) to fix those. And how more recent the version, the higher the chances that there are some bugs in there that you might not want to have. :)

comments: author: khushboo_puri
body: We will be upgrading in start of November. We are doing analysis now.

So LTS version will change by that time?


author: Hans Polder
body: They announced that 10.2 will be the next LTS version, but it will likely take at least a couple months before it's released. Likely it's good to go for 9.12 right now, and plan for an additional upgrade early 2025.


author: Hans Polder
body: Keep in mind that 10.2 will include a lot of breaking changes (new java version, etc), so will require more preparation to upgrade.


author: Victor Law
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)

It is recommended that Jira and Confluence be upgraded to the latest **long-term supported version**to ensure that minor version upgrades make it easy to patch any critical security vulnerabilities.

You may refer to the following document for more information:

<https://confluence.atlassian.com/enterprise/long-term-support-releases-948227420.html>

* The latest long-term supported version for Jira is**v9.12.12** (As of 2nd August 2024)

In addition, please consider whether there is a fix for any bugs affecting your users in Jira that is only available on a newer version.

Thank you.


author: Shawn Doyle - ReleaseTEAM
body: You should go thru and follow the steps in the Upgrade check list.

<https://confluence.atlassian.com/adminjiraserver/upgrade-checklist-966063320.html>

But, yes you should aim for the latest. Definitely upgrade in a test environment first.


Tags: data-center

jira-data-center
Agregar Observadores
Asked by Eliana Magali Sanchez Ojeda:

Buenas, quisiera saber como puedo agregar personas a una petici?n de Jira como observadores


Answers:
author: Samuel Gatica
body: Hola [@Eliana Magali Sanchez Ojeda](/t5/user/viewprofilepage/user-id/5559336)

Mira este documento <https://confluence.atlassian.com/jirakb/understanding-watchers-and-request-participants-1209862506.html>

<https://www.atlassian.com/blog/jira/using-watchers-and-mentions-effectively>

Saludos

Sam


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to reject Jira issue/Story based on issue attachment?
Asked by kumar:

Hi all,

I am trying to access the Jira story/issue via REST API. Now I want to automatically reject the story based on the availability of file attachment in Jira story/issue.

How can I achieve this?

Note: I am new to the Jira REST API. if there is another way, I would be happy to listen.

Thanks in advance


Answers:
author: Maciej Dudziak _Forgappify_
body: Hi [@kumar](/t5/user/viewprofilepage/user-id/5559400)

I've answered a similar question here: <https://community.atlassian.com/t5/Jira-Work-Management-Questions/Re-How-to-Inspect-the-Attachment-field-for-a-specific-fi/qaq-p/2772472/comment-id/12971#M12971>

I hope it will help.

Cheers


author: Victor Law
body: Hi [@kumar](/t5/user/viewprofilepage/user-id/5559400)

What is the use case scenario for this?

Do you want to check if there is any attachment in the Jira issue only?

Perhaps you may consider setting a validator with ScriptRunner to ensure an attachment is required on a workflow transition.

<https://docs.adaptavist.com/sr4jc/latest/features/workflow-extensions/jira-expression-examples#require-attachments>

Thank you.

comments: author: kumar
body: Hi [@Victor Law](/t5/user/viewprofilepage/user-id/391946)

Thank you for your answer.

Usually we get stories for analyze and fixing the code based on traces. But often traces are not attached to the stories, so we need to reject those stories, if there are no traces in the stories.

I hope that I explained it properly.

thank you


author: kumar
body: Hello [@Victor Law](/t5/user/viewprofilepage/user-id/391946)

Is there an options to achieve this task via workflow automation?

Based on this

Thank you

<https://www.atlassian.com/software/jira/guides/automation/overview#board-vs-project>


Tags: cloud

confluence

jira-cloud
Technical problem with logging in to Jira ( Error Code : 500 )
Asked by bhimashankar_poddar:

Hi All,

We're running Jira Server version 9.4.14 within a Kubernetes Pod.

The Jira application itself is functioning correctly, and the login page loads as expected.

However, when I try to log in, I receive the following error:

"500: Sorry, we had technical problems during your last operation"

"Log referral number:\<some code\>"

Reference URL: https://\<hostname\>/login.jsp

We have two MySQL databases available for use:

- Database-1: Primary

- Database-2: Secondary

The login issue only occurs when configured 'dbconfig.xml' with the details of Database-1.

When configured with Database-2, the login works perfectly without any issues.

This suggests that the problem is related to Database-1 rather than Jira itself.

However, I need to identify the root cause of the problem and how to resolve it.

Any insights or suggestions would be greatly appreciated.

Thank you!!!


Answers:
author: Jim Knepley - ReleaseTEAM
body: The log referral number will appear in the logs and you can get some additional details by searching for that number. You can download the logs as part of a support .zip or look at them in situ if you have access to the host.

You want the logs located in the Jira home directory, */var/atlassian* , as opposed to the Jira install directory, */opt/atlassian*. Those are default locations, your installation may be somewhere else.


Tags: 500

data-center

jira-data-center

login
Jira Plugin that appears on the issue creation screen
Asked by aiden.1.dixon:

I am trying to create a plugin to aid in the creation of Jira Issues, Ideally I would like to have my plugin startup when the user clicks the "create" button. I currently have it where I can click to launch the plugin on an already created issue, but that doesn't help because my project is trying to help in creating the issue. Is there a way to accomplish this?


Answers:
author: Aron Gombas _Midori_
body: Based on your use case, my first idea is using the UI modification type modules offered by Forge. These allow you "modifying" parts of the Jira screens, also including the "Create Issue" experience!

See: <https://developer.atlassian.com/platform/forge/manifest-reference/modules/jira-ui-modifications/>


author: John Funk
body: Hi Aiden - Welcome to the Atlassian Community!

You should probably seek guidance over here:

<https://developer.atlassian.com/>


Tags: cloud

jira-cloud
Atlas Project Overview Status doesn't always display on cards
Asked by Randy O_Neal:

Hi. I have an interesting situation. I've created an epic Kanban board, and I've set up an appropriate filter to display only the 30 or so epics associated to a particular initiative. I am using Atlas to track the status of each of the epics, and I have the Project Overview Status field displayed on the cards, along with Labels and Target Date (a bit redundant since Atlas maintains this information as well, but this way I can see the target date on the cards).

In Atlas, I have updated the status on two of the epics; one is currently **On track** , and the other is **Completed** . Within Atlas, I can see both statuses properly displayed, along with my target dates, my latest update, etc. It all appears correct to me. However, the one epic I have which is On Track displays **On track** on the epic card on the Kanban board, but the completed epic does not display **Completed** on the card on the Kanban board.

I have also found that if I create a new project for the epic within Atlas, but I don't provide an update, the status of the Atlas project overview is set to **Pending**. This status does not show up on the cards either.

I've reviewed my contents/settings for the status for the Completed epic and it all looks correct to me. I'm not quite sure what to think, and I'm certainly not thrilled with this inconsistency in behavior for Atlas. Does anyone have any idea why this isn't displaying on my cards?


Answers:
author: Randy O_Neal
body: If anyone has any ideas, please chime in... I'm about to open a service ticket on this issue.


Tags: atlas

cloud

jira-cloud
Can you add a category column to the timeline?
Asked by Lisa Snuggs:

Hi, I am new to Jira this week and wondered if you can add a category column to the timeline at all please? Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Lisa Snuggs](/t5/user/viewprofilepage/user-id/5559258)

No there are no option to extend or enhance the Timeline view.

You could look into marketplace planning/roadmap apps that will deliver the functionality or go to the Atlassian premium plan where you get the plans option in the toolset, this is Atlassians roadmap functionality

comments: author: Lisa Snuggs
body: That's great thanks. I have only started a trial/free this week and will look to upgrade as i get into it more. Thanks


Tags: cloud

jira-cloud
is there a limit to the amount of categories you can have on a jira project list?
Asked by Lisa Snuggs:

Hi, is there a limit to the amount of categories you can have on a jira project list?

I am adding more and then they seem to delete/disappear.

Thanks


Answers:
author: Hans Polder
body: [@Lisa Snuggs](/t5/user/viewprofilepage/user-id/5559258) ,

Could you maybe share a screenshot of what you're seeing? I have worked with environments that had a lot of categories. I just created 10 categories in my Free test environment and didn't get any issues.

comments: author: Lisa Snuggs
body: IT has let me go up to 10 but am looking to add more than that and that's where it's seems to stop. Thanks


author: Hans Polder
body: I've added 10 more categories, all are showing just fine for me

![Screenshot 2024-08-02 141851.png](https://community.atlassian.com/t5/image/serverpage/image-id/339681iD99B7DD512C2D371/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 141851.png")


author: Lisa Snuggs
body: Ignore me, i think my system may have been lagging after going out and back in it has now updated - Thank you!


author: Hans Polder
body: Happy to hear it's resolved!


Tags: cloud

jira-cloud

jira-work-management
looking for better documentation on the Portfolio timeline
Asked by Joel Feldman:

There are several UI "hints" in the Portfolio timeline that are not documented anywhere. Am I missing some documentation or is this just a documentation gap? Here are some examples:

- items in light blue do not have story points

- items with a light blue bar at the beginning are dependent on something else

- items with a light blue bar at the end are a dependency for something else

- The number after the team name in parentheses is the number of issues for that team (both estimated and not estimated)

Any more useful things I am missing?


Answers:
author: somethingblue
body: Hi Joel,

Thank you for the feedback. I have passed your concerns along to the Portfolio Product Manager and they want to 1) thank you for bringing this up and 2) let you know they will be reviewing the documentation to see how we can implement your suggestions and further update the documentation.

Thanks again!

Cheers,

Branden


Tags: advanced-roadmaps
JIRA Portfolio Install Issue
Asked by Michael Todd:

I recently installed JIRA portfolio and I'm experiencing a problem that seems to be identical to the one discussed in <https://community.atlassian.com/t5/Marketplace-Apps-questions/Portfolio-Install-Issue/qaq-p/350395#U678432>

When trying to go to Portfolio-\>Administration-\>Permissions I receive the following error text:

Exception timestamp: 23:14:48 GMT-0500 (Eastern Standard Time)   

<br />

<br />

===================  
=== Client Info ===  
===================  

User agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36   
Local time: Sat Nov 25 2017 23:14:49 GMT-0500 (Eastern Standard Time)  

===============  
=== Request ===  
===============  

URL: /systempermissions/user.json?_=1511669687781  
Type: GET  
Status: 404  
Data: undefined  

===================  
=== System Info ===  
===================  

Plugin build: undefined

I've tried uninstalling/reinstalling the app, disabling and reenabling it, rebooting the server, etc. When I go to license information it seems to display correctly, but the permissions page will not.


Answers:
author: Andy Heinzer
body: Hi Michael,

I am interested to see if you are still seeing this problem. There was a new bug discovered recently that appears to have very similar type of error message displayed in portfolio installations in <https://jira.atlassian.com/browse/JPOSERVER-2058>

The source of that error was in regards to our main bug tracker site being down and unable to gather feedback from an issue collector. The date of this post seems to correspond with this known problem.

The good news is that since our bug site is back up and running, you shouldn't actually be seeing this kind of error in portfolio now. But I wanted to confirm with you to see if this error message has disappeared from your environment.

Please let us know.

Regards,

Andy


Tags: advanced-roadmaps

atlassian-marketplace
Suggestion - Portfolio Program Milestone Burndown Reports
Asked by Mark Donaghy:

I very much like how the Release Burndown report displays the information within JIRA for communication with my teams and stakeholders.

The problem is that I have the program I have is massive, high priority and has very high visibility. The ability to use the Release Burndown report for the multiple releases in the different projects in the program would be very very useful for clear communication.

I would suggest a similar diagram at the top, with the ability to show the releases/initiatives/epics beneath as story level would be too detailed.

A similar portfolio level Version Report (from JIRA) would also be useful.

Finally... for both of these reports:

These reports are point in time type reports which are useful.

What would be incredibly useful, however, is to include the change in estimated completion sprint over sprint (perhaps for the last three sprints. That way I could very quickly assess if the situation is changing favourably or unfavourably.

If you like I could provide a mock up. All of the basic data is already in JIRA.


Answers:
author: somethingblue
body: Hi Mark,

At this point I would suggest creating a Suggestion on [JAC](https://jira.atlassian.com/secure/BrowseProjects.jspa?selectedCategory=all&selectedProjectType=all) and include the use case along with the diagram. That will allow the developers working on Portfolio to see this and take the necessary actions. Once you do that please post the link here so the community can vote on the issue to add impact.

Cheers,

Branden


Tags: advanced-roadmaps

burndown

report
Is it possible to add the Portfolio "Team" field to the Issue details section of a Jira Board?
Asked by Rodolfo:

I was able to expose the Portfolio "Team" field to the Issue detail page and in the card of a board. However, when I try to add this field to the Issue details section of the board, the field is not showing up in the drop down list.


Answers:
author: Tarun Sapra
body: Hello [@Rodolfo](/t5/user/viewprofilepage/user-id/621083)

What version of JIRA are you using.

As this is working for me i.e. I can add "Team" field in the "Issue Detail View" configuration section of the Board;'s configuration. And then when I click on a issue card then I see on the right hand side the detail view on the board and team field is present on the issue detail view on the board.

I am using JIRA Software -

* 7.4.3

comments: author: Rodolfo
body: Hi [@Tarun Sapra](/t5/user/viewprofilepage/user-id/781576) I'm using Jira 7.4.0. Maybe that's the problem. I will try to upgrade and see if the problem goes away.

Thanks,

Rodolfo


author: Tarun Sapra
body: Hi [@Rodolfo](/t5/user/viewprofilepage/user-id/621083) - my bad, I just double checked no it's not possible to add the "team" portfolio field to issueDetailView. The field which I added is also called team and belongs to "tempo" timesheet.

Here's an open request for adding portfolio team field on issueDetailView.

[https://jira.atlassian.com/browse/JSWSERVER-15524](https://jira.atlassian.com/browse/JSWSERVER-15524?)


author: Tarun Sapra
body: Also an open request for Portfolio's "parent link" field -<https://jira.atlassian.com/browse/JSWSERVER-15993>


author: Rodolfo
body: Thanks for the info. I have voted on both. Can you do the same for me?

Thanks!


author: Tarun Sapra
body: Done!


Tags: advanced-roadmaps

board
In jira portfolio how do I include an existing initiative to my plan?
Asked by Glen Catania:

I have created initiatives in my high level program board. How do I include those existing initiatives into my existing plan?


Answers:
author: Cameron Eldridge
body: Hi Glen,

Check your issue source(s). Make sure that those initiatives are not being filtered out. Also, make sure those initiatives are not tied to releases that have been excluded from your plan.

Best,

Cameron


author: Cristiano Mariano
body: Hi Glen!

I did a test here and, just hiting Calculate after creating the Initiative made it appear in my plan. Did you do that and the Initiative did not appear?

Thanks,

Cristiano


Tags: advanced-roadmaps