youngmon/atlassian-qna huggingface dataset:
Facing problem for Admin rights
Asked by Yash Pradhan:

I have created one group , since I am creator for this I should be able add and remove users to it, But this is what it is showing **(Your actions are limited as you don't have permission to manage this group)** earlier it was showing me the options now it doesn't.  
Does Jira has implemented any new policy or any new upgrade regarding this.


Answers:
author: Ste Wright
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

Where is this Group? And where are you seeing the error specifically?

And what Admin level do you have?

Ste

comments: author: Yash Pradhan
body: I have created the group in Jira, and I have site access.  

do i need super admins to perform such tasks  

task- to add or remove from product access  
task2- to add or remove from Admin rights![clipboard-image (23).png](https://community.atlassian.com/t5/image/serverpage/image-id/317371iBDD4FD407AA8A05D/image-size/large?v=v2&px=999 "clipboard-image (23).png")


author: Ste Wright
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

You can see the different types of admin roles on [this help page](https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/)

There's a table on there which compares the 4 different admin roles - you need to be an Org Admin or User Access Admin to manage group membership. However, if the Group provides access to a product, you might also need Site Admin or Product Admin.

Ste


Tags: cloud
Done status not show in backlog and board.
Asked by paul kue:

![Screenshot 2024-04-10 at 10.29.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/317344iF261CF80DF738631/image-size/large?v=v2&px=999 "Screenshot 2024-04-10 at 10.29.24.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Completed issues will be shown only for 14 days on the JWM board. Thanks


author: Trudy Claspill
body: Hello [@paul kue](/t5/user/viewprofilepage/user-id/5331143)

Can you confirm for us the type of project with which you are working? You can find that information in the Type column on the View All Issue page under the Projects menu.

You have posted your question in the forum for Jira Work Management, but your image looks like the Backlog screen from a Scrum board, which is a Jira Software feature.

Also, based on your image, you are showing us a sprint that has not been started.

For a Software project Scrum board, issues that are in the Statuses mapped to the right-most column of your board will not show in future Sprints (sprints that have not been started), nor in the Backlog issue list.

Issues in the statuses mapped to the right-most column of your board are considered "complete". Issue that are "complete" have no work remaining to be done. Only issues that have work remaining to be done will be shown in the Backlog issues list and in future sprints.

Issues for which the work is "complete" do not need to be in the Backlog or in future sprints because there is no remaining work to do. They don't need to be part of any future sprint.


Tags: cloud

jira-work-management-cloud
Can Jira Work Management be disconnected from Trello
Asked by Jan:

Hi

There is every chance we will use JWM in the future but just in case we don't I can not see how you can unlink JWM from our Trello.

Is it possible or once connected that is it?


Answers:
author: Jan
body: ![screenshot.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/318228iC609CFB4291BA882/image-size/large?v=v2&px=999 "screenshot.jpg")


author: ???
body: I also have that issue and would like an answer, please.


author: Ste Wright
body: Hi [@Jan](/t5/user/viewprofilepage/user-id/4057508)

How is your JWM linked to Trello at present?

Ste

comments: author: Jan
body: I believe it was imported as it sits on the left hand side above my boards


author: Ste Wright
body: Hi [@Jan](/t5/user/viewprofilepage/user-id/4057508)

Could you provide a screenshot of how that looks?

Ste


Tags: cloud

jira-work-management-cloud
JWM List View
Asked by Claudia Contreras:

Hello - Is there a way to set the project list view for the entire project vs. by session or individual? I would like for everyone in that project to have the same view since some of the fields are customized to the project itself.


Answers:
author: Trudy Claspill
body: Hello [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528)

Welcome to the Atlassian community.

That is not possible currently, but there is a change request for it to which you can add your vote:

<https://jira.atlassian.com/browse/JWMCLOUD-98>

comments: author: Claudia Contreras
body: Thank you for the speedy response and sharing the change request ticket. I've added my vote - what is the timing for this solution?


author: Trudy Claspill
body: I'm not an Atlassian team member involved in product development so I have no special insights into the scheduling of change requests.

You could review their feature implementation policy for some additional information. There's a link to it in the issue itself, in the Feedback Policy field.

<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>


author: Hannes Obweger - JXL for Jira
body: Hi [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528)

welcome to the community!

Just to add to Trudy's answer: If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2665668).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with a range of advanced features, and also works in (and across!) projects of any type, not just JWM projects.

Plus, any changes that you make to the fields of your view are, by default, shared with all your team members!

This is how it looks in action:

![jxl-basics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/317402iD85F79065B33556E/image-size/large?v=v2&px=999 "jxl-basics.gif")

Any questions just let me know,

Best,

Hannes
Which atlasian product able to do reporting from excel imports like Monday.com?
Asked by Thomas G:

Hi I am very new at jira, and currently using Monday.com as my reporting tool by importing my sales report (in excel format)?I need the sales report in pie chart and in bar chart. hope someone in this community able to help me navigate through this.


Answers:
author: Valerie Knapp
body: Hi [@Thomas G](/t5/user/viewprofilepage/user-id/4244271) , thanks for your question.

It depends a bit what you are importing into Monday. You can import, for example, issues in a csv into Jira, or you can import from Monday directly into Jira Work Management. This screen is accessed by the pathway, 'Projects', 'Create Project' and then 'Import data' -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/316879iEDFBF6816122453C/image-size/large?v=v2&px=999 "image.png")

Within the Jira Work Management project, there is a series of reports already available

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/316881i4BEDBD8A98A35F3F/image-size/large?v=v2&px=999 "image.png")

As well as this 'Summary' tab

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/316882iAFE10405B791FBC2/image-size/large?v=v2&px=999 "image.png")

You can test importing content from Monday and see if this works for you.

Otherwise, you can also import from a .csv into Jira, it depends on what you are trying to achieve.

Let us have your feedback if you need more help.

Cheers


Tags: cloud
Boards in business project type
Asked by Paulina Mijal:

Hi guys,   
My marketing team wants to a separate project with the ability to visualize their work on on a kanban board.  
Can I create a business type project, or do I have to use jira software? Is it possible to connect boards to the business project type?

Thanks :)


Answers:
author: John Funk
body: Hi Paulina,

You can create a second board with Jira Software that can be used against your Jira Work Management project. Here is an article to help you with that.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Brenda Grey
body: Hey there, For your marketing team's project, you can create a business project in Jira, but it won't have built-in kanban board functionality like Jira Software. However, you can still visualize work using task lists and other tools within the business project. If you need a kanban board, it's recommended to use Jira Software where you can easily connect boards to your business project for seamless management.

comments: author: Paulina Mijal
body: I was also wondering if it is good practice to create for the marketing team a "software" type project.


author: Trudy Claspill
body: adding to this...

Note that Jira Work Management projects **do** have their own kanban-ish Board feature built in.

<https://support.atlassian.com/jira-work-management/docs/monitor-your-work-with-the-board/>

The functionality is not the same as the Kanban board available with Software projects.

Whether or not you marketing team should use a JWM or JSW project depends on their needs. Many people find that the JWM projects are more intuitive and easier to use for non-technical/non-developer types of users. Each type of project and board has its own limitations.


author: Akshata Vitthal Mali
body: Hello Paulina,

Yes, you can create business type project in Jira work management,  
Kindly refer below link  
<https://support.atlassian.com/jira-work-management/docs/create-a-business-project/>

Hope it'll help you.


author: Nikola Perisic
body: Hello [@Paulina Mijal](/t5/user/viewprofilepage/user-id/4757495)

You can use the business project to actually use the board. Reference could be found here: <https://support.atlassian.com/jira-work-management/docs/what-can-i-do-on-a-board/>

Kanban projects in Jira Software projects, especially company-managed give you more options with the customization (quick filters, swimlanes, card colours, workflows,etc.).
Team-managed project: how do you allow Jira Automation to update a restricted status?
Asked by Sara Tucker:

We have a restriction rule added on the workflow in a team-management work management project to limit who can transition into "In Progress". Also built automation to help automatically update the ticket into "In Progress" but that automation is failing with this error "No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions."

When trying to add Automation for Jira as an actor that is allowed, there doesn't seem to be a way to add that "user" anywhere. Tried adding it in the rule, tried adding it on the project with a role, tried creating a group with that user in the group... that actor doesn't appear as an option in any of those places.

Any other ideas or workarounds? Or is this user error and I missed something?


Answers:
author: Camilo Galleguillos
body: Hi, [@Sara Tucker](/t5/user/viewprofilepage/user-id/4532731)

Since the "Automation for Jira" is not pickable in the restriction rule, an option would be to set the actor user in the automation rule to a user that does have permission to transition the issue.

Best,  
**Camilo Galleguillos R.**

comments: author: Sara Tucker
body: Oh yeah thats a great workaround - thank you so much!


Tags: cloud

jira-work-management-cloud

team-managed-projects
Is it possible to integrate a Jira Workspace Board with Facebook Lead Ads?
Asked by Gustavo Sanchez:

Hi Team!

I'm using the Lead Tracking Board template within the Jira Workspace and need to find a way to integrate it with Facebook Lead Ads so that new leads are copied automatically onto the "opportunity" column of the board.

Is this possible?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Have you explored the following options already ?

1. <https://savemyleads.com/facebook-lead-ads/jira>

2. [https://marketplace.atlassian.com/apps/1233051/facebook-lead-ads-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1233051/facebook-lead-ads-for-jira?tab=overview&hosting=cloud)

comments: author: Gustavo Sanchez
body: Hi! Thanks for the reply. I will review your suggestions which I have not tried.


Tags: facebook
i want to discus with support
Asked by usama ahmad:

i want to discus with support


Answers:
author: Trudy Claspill
body: Hello [@usama ahmad](/t5/user/viewprofilepage/user-id/5389937)

Welcome to the Atlassian community.

If you are paying for an Atlassian product and are an Administrator for that product, you can open a support case at <https://support.atlassian.com/contact/#/>
How can I change the colour of each line in my Gantt/Timeline chart?
Asked by Brad Hemson:

I want to customise my Gant/timeline so that each line/job is represented in a different colour. Currently, I'm struggling to work out if there is something I can trigger on my boards to make this possible.   

I imagine it should be a function because Gantt charts are usually colour-coded or can define each task, Job or timeline by colour.   

I did find a video about Epics having a colour option, but I'm not sure if this is bound to the epic icon itself or is maybe also a premium function because I wasn't able to follow the tutorial with my free version or Jira Work Management.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. This option is not available with JWM at the moment. Thanks


Tags: cloud

jira-work-management-cloud
How to make Automation Rule to reject stalled ticket after 24 hours from it's creation?
Asked by Omar Badr:

Hello Team,

I'm trying to make an Automation Rule to Reject a ticket automatically when it's in status "Stalled" and it's pending time between creation date and now is 24 hours or more.

I tried this rule however, the automation is running but it is not being transitioned.

Any Help Please?

![Screenshot 2024-04-04 160207.jpg](/t5/image/serverpage/image-id/316360iE86FB4ED3A0ED2B9/image-size/large?v=v2&px=999 "Screenshot 2024-04-04 160207.jpg")


Answers:
author: Jeroen Poismans
body: Hi and welcome to the Atlassian Community!

The way this rule is now set up: When this issue is transitioned to stalled you are checking whether it is in status Stalled and if it wasn't updated in 24h. So the action is never executed (since the transition is an update of the issue).

What you might do to accomplish this:

* Make a scheduled automation rule which runs every morning (for example)
* The rule should select all issues in status Stalled and then check the update date as you are doing already
* All selected issues then should transition (the action you have already)

Give it a try!

Jeroen


Tags: cloud

jira-work-management-cloud
Automations to change the due date
Asked by Andres Zamudio:

Hello everyone,

I'm currently working on setting up automations in Jira, and I'm facing a challenge that I hope someone can assist me with. I want to create an automation rule where the due date of an issue is automatically updated to the current date whenever it's changed. What I'm hoping to achieve is to push the due date whenever someone doesn't update their tickets to either 'Done" or "On track"

Here's what I've tried so far:

1. I've set up a rule triggered by the "Issue updated" event.
2. I'm attempting to use JQL to specify the condition for when the due date is changed to today's date, but I'm unsure if I'm using the correct syntax. (is this correct?)

       duedate = endOfDay() AND duedate changed to now()

3. I'm not sure how to configure the action to update the due date to the current date.

Could someone guide how to properly set up this automation rule? Specifically:

1. What is the correct JQL syntax to check if the due date is updated to today's date (or the day when the automation runs)?
2. How can I configure the action to update the due date to the current date?

Any help or insights would be greatly appreciated. Thank you in advance!


Answers:
author: John Funk
body: Hi Andres,

I think I would create the rule based on the Field Value Changed trigger and use the Due Date field.

Then add a Condition to check if the Due Date \> startOfDay() and Due Date \< endOfDay()

To set the Due Date to the current date, just use now()


Tags: cloud

jira-work-management-cloud
Sprints in Jira Work Management
Asked by Kyle Yan:

Since the release of automation limits set to Jira Software Projects, I thought it would be a good idea to move Jira Software Projects to a Jira Work Management project type to decrease the number of automations.  

I am now stuck with those that still use the Jira Sprint functionality.

Has anyone found a workaround for Sprints in the Jira Work Management?


Answers:
author: John Funk
body: Hi Kyle,

I would use a combination of the two project types. Leave your Sprint work in Jira Software and move your business related projects to Jira Work Management.

One way to reduce the number of executions to a rule is to make the rule a schedule rule running once a day (or more during business hours if need be) instead of every time an action happens - like creating an issue or updating a field. If the results of the rule firing are not really time critical, then run them one or a few times a day.


author: Trudy Claspill
body: Hello [@Kyle Yan](/t5/user/viewprofilepage/user-id/4267464)

The automation limits apply to Jira Work Management projects also. Refer to

<https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/>

The limit on rule execution is actually higher for Jira Software (1700) than for Jira Work Management project (1000).

And you get each of those limits. You get 1700 executions for rules scoped strictly to Software projects, and 1000 executions for rule scoped strictly to JWM projects. Rules that are scoped to multiple types of projects will be counted against the Product with the higher limit (Software).

On what exactly are you basing your decision to transition from Software projects to Work Management projects?


Tags: cloud

jira-work-management-cloud
Why is my Create an Issue Automation failing?
Asked by Ian Lucas:

Hi

I have a number of projects which i manage. I created a simple automation to create a recurring ticket each month in one of the projects. This has worked and has ran for the first time successfully this month. However, in the other projects i manage i replicated exactly the same automation, but they keep failing in the other projects with the same error. See here.

![Screenshot 2024-04-03 120027.png](https://community.atlassian.com/t5/image/serverpage/image-id/316016i753F2B37CB8CD282/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 120027.png")


Answers:
author: Ian Lucas
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) ended up finding a fix. Which was simple! The 'Due Date' smart value stopped working and needed to be changed to -**{{now.endOfMonth}}**


author: YY Brother
body: Hi [@Ian Lucas](/t5/user/viewprofilepage/user-id/5468156)

Welcome to our Community.

Please show us your automation rule detail (screenshot).

Thanks,

YY?

comments: author: Ian Lucas
body: ![Screenshot 2024-04-03 121111.png](https://community.atlassian.com/t5/image/serverpage/image-id/316017iBAA5D047E6211C08/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 121111.png")

![Screenshot 2024-04-03 121144.png](https://community.atlassian.com/t5/image/serverpage/image-id/316018iB88C39506E514150/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 121144.png")

![Screenshot 2024-04-03 121223.png](https://community.atlassian.com/t5/image/serverpage/image-id/316019i5EAE8AFCFC1078DD/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 121223.png")

![Screenshot 2024-04-03 121255.png](https://community.atlassian.com/t5/image/serverpage/image-id/316020i0268EF9BCD99BBBE/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 121255.png")


author: YY Brother
body: Hi [@Ian Lucas](/t5/user/viewprofilepage/user-id/5468156)

Please check the Scope of the automation rule in each project. You may need to make this project scope the same as that in which you're creating social media issue. Hope it helps.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/316022i7F983BA6C2916C84/image-size/large?v=v2&px=999 "image.png")

Thanks,

YY?


author: Ian Lucas
body: Hi, looks like the scope is default to the project i am in and can not change it anyway. But i dont think i need to change that as it seems correct.

![Screenshot 2024-04-03 134629.png](https://community.atlassian.com/t5/image/serverpage/image-id/316040iB2B729A8105E0EA3/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 134629.png")


author: YY Brother
body: OK. I just checked the creating issue Rest API with 400 bad request code:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/316125i62524CCE8FE598A7/image-size/large?v=v2&px=999 "image.png")

Please check those points, which may block you from creating issues in that project.