youngmon/atlassian-qna huggingface dataset:
Chrome extension: infinite loading when searching ideas
Asked by Owen Scott:

Hey JPD team,

I recently installed the extension; it was working great until:

![CleanShot 2023-11-29 at 15.17.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/294511i77B88D3FC3F27E2C/image-dimensions/237x157?v=v2 "CleanShot 2023-11-29 at 15.17.09.png")

![CleanShot 2023-11-29 at 15.25.11@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/294512i18A8584492F7B44A/image-dimensions/239x134?v=v2 "CleanShot 2023-11-29 at 15.25.11@2x.png")

Extension seems to be throwing a boatload of CORS errors when searching a project for existing ideas.

I have:

* cleared cache
* updated Brave
* turned off adblock + Brave shield
* opened the "Product Management" project recently

Same issue as: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Possible-bug-Chrome-Extension-doesn-t-work/qaq-p/2024029>

But possibly a different cause.

Thanks for your help!

Owen


Answers:
author: Owen Scott
body: Update: I managed to get the extension working in a Brave incognito window.

So I went back and cleared my cache---again---and re-authenticated with Atlassian.

Idea searching is now working again!


author: Tanguy Crusson
body: Hi [@Owen Scott](/t5/user/viewprofilepage/user-id/4364439) , I didn't even know it was possible to install the extension on Brave?

We don't support Brave, only Chromium based browsers (Chrome, Edge)

comments: author: Owen Scott
body: Hey [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)---Brave *is* Chromium-based ?

I should have tested on Chrome itself, though. I've just done that, and it works!

Perhaps the team can file this as a bug with Brave specifically? The JPD extension was working as of 1-2 weeks ago.

Edit: see the accepted answer. Had to clear cache again apparently ?

At least you now know it works in Brave---thank you!


author: Tanguy Crusson
body: that's amazing, I had no idea, thanks for letting me know!


Tags: bug
Ability for admins to see JPD views as contributors?
Asked by Sufian Siddiqi:

Is there a way to be able to toggle and see what a JPD instance/view would look like as someone with contributor role (without having to ask users)?

It would come in handy when trying to validate things, like the idea submission form and also allow for us to record looms to show folks how to do a submission.


Answers:
author: Owen Friedrich
body: Best way I have found to do this is to go under settings \> features \> create ideas. There is a button on the top of this page to "Preview in project". This lets you preview what JPD looks like as a contributor role.

comments: author: Taronish Pithawala
body: ![Screenshot 2023-11-28 at 15.58.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/294253i9C93B8B5E78C457C/image-size/large?v=v2&px=999 "Screenshot 2023-11-28 at 15.58.44.png")


author: Ylan Muller
body: If you are a global admin you can impersonate a user to see how they would experience the view.

Otherwise, when we were deploying JPD I provisioned a test account that was assigned a contributor role in JPD so I could test the experience. Probably the most straightforward way to do it.
Calculated fields grouped by another field
Asked by Jerry O'Sullivan:

Hi

Is it possible to create a calculated field that calculates it's field value relative to another field.

For example could we have a weighted score that is calculated per product area or per team?

Thanks

J


Answers:
author: Amina Bouabdallah
body: Hi Jerry! thank you for reaching out. This is Amina from the Jira Product Discovery PM team.

Any chance we might clarify what the computation is with sample values? it would help provide a how-to guide for you should we have the feature set!

Thank you,

Amina


Tags: field
Ordering ideas across views
Asked by Stephen Wood:

I have a JPD board set up for a group of PMs. The board has a folder of views that combines all of the ideas for each PM in the group, and then each PM has their own folder of views that are set up generally the same as the group views. Example: "Main" Roadmap view has fields A, B, and C, and is **grouped** by Product Area; the "Individual" Roadmap view has fields A, B, and C, and is **filtered** to one value in the Product Area field.

We have instructed our PMs to manually order their ideas in order of priority in their "Individual" roadmap views, but that ordering is not reflected in the "Main" roadmap view.

What are we doing wrong?


Answers:
author: Tanguy Crusson
body: Hi [@Stephen Wood](/t5/user/viewprofilepage/user-id/1856238) , the rank of ideas is shared across all views in the project (cc [@Ted](/t5/user/viewprofilepage/user-id/4695402)). Meaning if ideas are ranked 1, 2, 3 in one view and you move 3 up (so it becomes 1, 3, 2) then any view showing the same ideas will have them in the order 1, 3, 2.   

That assumes that there is no other sort applied in each view (sort takes priority over rank)

Would you mind sharing a video recording of your setup (please open each of the menus to show us the configuration of each view) and send it to tcrusson@atlassian.com? We'll see if we can help you troubleshoot this. Thanks.

comments: author: Peter Heidorn
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) is there a work around here at all  
I have multiple views for diff product streams and I need to prioritise them - I need to able to set the priority order across a program of work without it flowing on to every board.   
My product team are prioritising their items but due to that its influencing all other views I have.


author: Tanguy Crusson
body: [@Peter Heidorn](/t5/user/viewprofilepage/user-id/1482725) For that use case:

* when in a view, open the sort menu
* at the bottom of the right sidebar, you should see advanced sorting options
* in there you can decide to make the order of ideas specific to this view (vs shared with the rest of the project)


author: NC
body: Hi [@Stephen Wood](/t5/user/viewprofilepage/user-id/1856238)

What mechanism are the PM's using to order the ideas, my assumption is that a different sorting logic is appied on the parent view.

comments: author: Stephen Wood
body: [@NC](/t5/user/viewprofilepage/user-id/551019) --- we do not have Sort applied on either view. The "Main" view has grouping applied, and "Individual" views have filtering applied.
Jira Project Discovery does not allow Idea Lists to be selected if list currently empty
Asked by Scott K:

I am new to Jira Project Discovery and want to use it to capture a new project.  

I am unable to get started with Jira Project Discovery because the user interface does not allow me to select Idea Lists that contain no ideas. This is a bug. I created an Idea List, but the instructions say:

1. To create a new idea in the list view, select the list where you want the new idea.

This does not work because I cannot select the list if it is empty, yet I can not make it non-empty without first selecting it. Chicken and the Egg problem.


Answers:
author: Tanguy Crusson
body: [@Scott K](/t5/user/viewprofilepage/user-id/3533400) I'm not sure I understand - could you please share a screenshot for what you're seeing? Thanks!
Importing custom fields from Jira to OpsGenie
Asked by Horia Luta:

Hello,

I'm trying to find a way to customize incidents' priorities in OpsGenie based on the information imported from Jira. The integration I've made doesn't seem to import the priority field from Jira so what I want to ask is, can I import custom fields from Jira? If yes, how?


Answers:
author: John M
body: Hi [@Horia Luta](/t5/user/viewprofilepage/user-id/5240529) ,

Yes, you can import custom fields from Jira, however, you shouldn't need to use a custom field, as you can map the Jira priorities directly to Opsgenie priorities. Here is an article with screenshots giving a few different methods for mapping Jira priorities to Opsgenie:

<https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304>

You can map custom fields using this format for the legacy Jira integration:

* {{_payload.issue.fields.customfield_13154}}

And this format for the Jira cloud integration:

* {{customFields.customfield_00000}}

Here is a more in depth article on that subject:

<https://community.atlassian.com/t5/Opsgenie-articles/How-to-Extract-Custom-Fields-and-Data-into-an-Alert/ba-p/2133902>


author: Rus Yates-Aylott
body: If you apply the following to something like the Description field, it will display all the objects linked to the ticket:  

* {{_payload}}

You can then add objects in this way to capture what you wish:

* {{_payload.customFields}}

This displays as something like this:  
Description: {summary=Rus Alert Test, schema=ari:cloud:platform-services::jira-ugc-free/jira_issue_ugc_free_v1.json, components=\[\], creator={accountId=712020:74de31db-791e-4db7-b7ed-e69994a28b38, displayName=Rus Yates-Aylott}, resource=ari:cloud:jira:005b2917-803a-4a66-adbe-a8cdbea04be8:issue/321077, created=2024-05-08T13:14:55.930+0200, customFields={customfield_10090=\[\], customfield_11181={self=<https://destinygroup.atlassian.net/rest/api/2/customFieldOption/14276>, value=Call2Teams GO, id=14276}, customfield_10094={languageCode=en, displayName=English}, customfield_10471=\[\], customfield_10472=\[\], customfield_10010={_links={jiraRest=<https://destinygroup.atlassian.net/rest/api/2/issue/321077>, web=<https://destinygroup.atlassian.net/servicedesk/customer/portal/58/DSTNY-1875>,... etc etc..  

Now we can see we can add a customfield_id to our object:

* {{_payload.customFields.customfield_11181}}

This might result in something like this: customfield_11181={self=<https://destinygroup.atlassian.net/rest/api/2/customFieldOption/14276>, value=Call2Teams GO, id=14276

Because of the way in which this is structured, we need to specify the inner value so:

* {{_payload.customFields.customfield_11181.value.value}}

And that, my friends, will produce the value of the custom field: In my example: Call2Teams GO


Tags: cloud
Opsgeinie and status page integration
Asked by Ira:

Hello,

We want to integrate an automatic flow with opsgenie, that will allow us to update Status page faster.

The flow:

1. Opsgenie triggered due to services overload/ network error/ downtime

2. The relevant engineer receive a phone call

3. At the same time we receive Slack notification that there is an incident going on

4. All the members of Slack will be able to review the case

5. If decided that this is indeed an incident that needs to be updated on the status page for our customer.

6. We can trigger an automatic flow from Slack to Status page, so then anyone can do it from their phone.

Couldn't understand so far from documentation how to build such a flow, or if we need an additional system.

Thanks


Answers:
author: John M
body: Hi [@Ira](/t5/user/viewprofilepage/user-id/4182264) ,

Statuspage can be updated from Opsgenie, without the need for any other systems.

First, you would need to add a Statuspage integration in Opsgenie and add your Statuspage API key and page ID so that Opsgenie can send actions to Statuspage:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/#Opsgenie-to-Statuspage-integration>

Then you can use the action mapping feature for "For other Opsgenie alerts" which will allow you to automatically create Statuspage incidents directly from Opsgenie, based on specified actions, such as adding a specific tag to an Opsgenie alert:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/#For-other-Opsgenie-alerts>

comments: author: Ira
body: Thank you so much!

Is there is a way to do it from Slack? to change status from Slack on opsgenie, so then it will trigger event in status page?


author: John M
body: Yes, you can execute almost all the same actions from Slack that you can directly in Opsgenie, which would have the same end result of sending those actions to Statuspage to create or update an SP incident. Once you add the [Slack integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/), you can use either the Slack buttons or the /genie commands to execute actions:

Buttons:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Slack-Buttons>

Genie commands:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Using--genie-Command>


Tags: cloud
Filter alerts by empty "note" field
Asked by Nicolas Angel Diovisalvi:

Hi, I am trying to filter alerts with empty note field. I tried many ways but none seem to work.

Some examples  
notes:null  
notes is null  
NOT notes


Answers:
author: Nick H
body: Hi [@Nicolas Angel Diovisalvi](/t5/user/viewprofilepage/user-id/5296188) ,

Unfortunately it's not currently possible, but there is an open feature request for this functionality you can follow, watch and vote for here: [As a customer, I'd like to be able to have the ability to filter by notes on alerts page](https://jira.atlassian.com/browse/OPSGENIE-1512)


Tags: cloud
is there a way to rotate alert assignment like round robin automatically between team members
Asked by Monier Elsawy:

I am trying to set a fair alert assignment to rotate between team members in round robin while keeping another rotation for on-call

is there a way to rotate alert assignment like round robin automatically between team members?


Answers:
author: John M
body: Hi [@Monier Elsawy](/t5/user/viewprofilepage/user-id/5288238) ,

We don't have round robin option available - the closest thing would be the "Notify random member of team" option in the escalation drop-down.

Here is another community post that gives some additional information and screenshots on the same question:

<https://community.atlassian.com/t5/Opsgenie-questions/Create-a-round-robin-on-call-schedule-in-Opsgenie/qaq-p/1682555>
Access disabled after migrating to Essentials
Asked by kmar_benabdallah:

Dear community,

I have just upgraded our Opsgenie account: <https://limehome.app.opsgenie.com/> from free (5 users) to Essentials (with 1 user, my user: kmar.benabdallah@limehome.com).

I then received an email that my opsgenie account was disabled, can you please unblock us by selecting me as the main user to use Opsgenie.

Currently we limited the users to 1 so that I can setup the integrations, then we'll add more users.


Answers:
author: John M
body: Hi [@kmar_benabdallah](/t5/user/viewprofilepage/user-id/5270038) ,

It looks like one of your other users was left as the one active user. Can you please open a ticket here, as we can't post user information in the forums:

<https://support.atlassian.com/contact/>

comments: author: kmar_benabdallah
body: Hey [@John M](/t5/user/viewprofilepage/user-id/4625213) , we opened a support case but no updates were shared.

Here's the ticket ID: [CA-2504217](https://support.atlassian.com/requests/CA-2504217)


author: John M
body: Hi [@kmar_benabdallah](/t5/user/viewprofilepage/user-id/5270038) ,

I just moved the ticket to the Opsgenie queue and provided an update.

<https://support.atlassian.com/requests/OGSP-113997/>
How can we link our Opsgenie to a new Jira instance?
Asked by Kirsty Bowie:

One of our teams is using a new separate Jira instance, and they need to connect to Opsgenie. How can we change the Opsgenie integration to point to the new site?

We no longer want it on the original site.


Answers:
author: Aaron Geister
body: [@Kirsty Bowie](/t5/user/viewprofilepage/user-id/4436404)  

So if you have JSM site and a standalone Opsgenie site you can merge Opsgenie to JSM by follow the Confluence document that I am linking in:  

<https://support.atlassian.com/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/>  

I believe this is the only answer to the question.   

This would pull the current Opsgenie site into JSM and they would be one connections. This would allow you to keep most settings but a few things won't transfer like live chat. If you have routing enabled with a number I believe you will need to migrate that number.   

Cheers and hope this helps,   

Aaron

comments: author: Kirsty Bowie
body: Thanks Aaron.

Our Opsgenie site is not standalone. I've got a call in to Atlassian about making it standalone, so we'll see.

Thank you again.

Kirsty.


author: Aaron Geister
body: [@Kirsty Bowie](/t5/user/viewprofilepage/user-id/4436404) ,   

Yeah if you want to de-merge or separate them you need Atlassian support to do so. Thanks much and good luck.   

<br />

Respectfully,   

Aaron


Tags: cloud

jira-software-cloud
Security Hub
Asked by Radzhiv Apasov:

Hello all, I want to extract specific information from the `Resources` array in AWS Security Hub findings and use this information to create more detailed alerts in Opsgenie. I want to include details like the resource type, region, ID, or Details. I know that I can use **get(int index)**something like Findings.get(0), but what if I want to get resources in the findings and ID or details of resources?


Answers:
author: Andy Heinzer
body: Hi [@Radzhiv Apasov](/t5/user/viewprofilepage/user-id/5293952)

I found there is a feature request that I think matches your description over in [OPSGENIE-734](https://jira.atlassian.com/browse/OPSGENIE-734) The workaround on that issue suggests that regular expressions can be used for customizing and filtering alerts. However in the current state I don't believe there is a clear way to include that data.

comments: author: Radzhiv Apasov
body: Hello [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) , thank you for your help, I tried {{_parsedData.findings.substringBetween("Resources=\[{","}\]") }}

and I got "Partition=aws, Type=AwsRdsDbCluster, Details={AwsRdsDbCluster={StorageEncrypted=true, ClusterCreateTime=2023-08-22T12:53:42.289Z, ActivityStreamStatus=stopped, HttpEndpointEnabled=false, EngineMode=provisioned, Port=5432, DbClusterResourceId=cluster-fjfjfgfjgfjgf, VpcSecurityGroups=\[{Status=active, VpcSecurityGroupId=sg-087086795565858"

so very close, do you know is it any other way to get this as a regular text not json? I actually need only Id within findings--\>Resources or actually info I provided but not in json
How does the ServiceNow Integration trigger alerts?
Asked by Josiah Tillett:

Hi all, I'm working on an OpsGenie implementation with ServiceNow, and realized that the documentation for setting up the integration (<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/>) doesn't exactly explain how the instances actually communicate with each other. Does it match service or group names?

Documentation suggests it should be plug-and-play, so is there any additional configuration needed to get it started?


Answers:
author: John M
body: Hi [@Josiah Tillett](/t5/user/viewprofilepage/user-id/4997858) ,

Happy to assist - there is no additional configuration required since the [core functionality](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/#Functionality-of-the-Integration) is to:

* Create an incident in ServiceNow from an Opsgenie alert
* Create an Opsgenie alert from an incident in Service Now
* update incidents and alerts based on actions taken

There is an option to sync users and groups, but it is not required:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/#User--amp--Group-Synchronization--Optional->

With that said, if you want actions like the following one to work, you will need group names in SNow and team names in Opsgenie to match:

* When the incident is assigned to a group in ServiceNow, the corresponding team is added to the alert if the name of the group in ServiceNow and the name of the team in Opsgenie match.

comments: author: Josiah Tillett
body: Hey, thank you so much for all this! I was actually getting hung up on the fact that it wasn't triggering *Incidents*, but realized that I had misinterpreted the workflow. Thank you for the additional information, it's helpful for some other questions I had!


Tags: cloud
How to create Gitlab issue automatically FROM OpsGenie
Asked by Maxim Zverev:

Hi everyone, I have the following question:

- trying to integrate OpsGenie with Gitlab and while I can receive alerts from Gitlab (for example, notification about merge request), but I can't automatically create a Gitlab issue from OpsGenie alert, workflow is:

1) Sentry Alert is received in OpsGenie (works)

2) I want automatically create an issue in Gitlab at the same time (this part doesn't work).

I created Webhook integration on both sides, but still step 2 doesn't work.

Could you please help me with that?


Answers:
author: John M
body: Hi [@Maxim Zverev](/t5/user/viewprofilepage/user-id/5292129) ,

The Gitlab integration in Opsgenie only supports incoming alerts. If you want to send alerts from Opsgenie to Gitlab to create Gitlab issues, you can use a Gitlab email address and set that email address up as a user in Opsgenie, then automatically assign all alerts from Sentry to that 'Gitlab' user.


Tags: cloud
Opsgenie + AWS SNS + Slack integration issue
Asked by Dmitry Petriev:

Hello everyone,

Recently I faced a problem with notifications in Slack. I have an AWS SNS topic which fetches alerts from alertmanager, and this couple works well because I can get an alert in OpsGenie. And that alert also comes to the Slack channel. But, if alertmanager fires a new second alert before the first one closes, that alert will not occur in Opsgenie and Slack. What could be the reason for such behaviour?


Answers:
author: John M
body: Hi [@Dmitry Petriev](/t5/user/viewprofilepage/user-id/5082037) ,

It sounds like the alerts are being [deduplicated](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/). This is a feature that is designed to help prevent alert fatigue.

When a new payload is received with the same alias as an existing, open alert, instead of creating another alert, the open alert's count is increased by one.

If you want to prevent this, you would need to either be sure to close alerts before new ones arrive, or edit the [dynamic fields](https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations/) in the alias, so that a unique value is generated for each alert.


Tags: aws

slack
how to add attachment to email description
Asked by Suleiman Khader:

ho can i add the attachment part of the description , i know it is appended but it not convenient to see it in the ticket, specially the app, that why i am trying to add it part of the description![Screenshot 2023-08-11 at 9.22.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/274741iD012B13066B64341/image-size/large?v=v2&px=999 "Screenshot 2023-08-11 at 9.22.33 PM.png")


Answers:
author: John M
body: Hi [@Suleiman Khader](/t5/user/viewprofilepage/user-id/5290756) ,

Unfortunately, the alert notes section is the only place that allows attachments to be added. The other sections only support text or links, but not files.

comments: author: Suleiman Khader
body: the problem some email alerts they add the content as html (file) which make it no convenience we see it in Opsgenie alerts ( we need to click the attachments then click the file to see it)


Tags: cloud