youngmon/atlassian-qna huggingface dataset:
Inconsistent REST behaviour.
Asked by DaveF:

Trying to get familiar with REST calls and require some assistance. The problem that I am facing is different behavour in two different projects on the same instance when called from two different environments on my local machine.  

Looking at the following calls:

<http://jira.hk.xxx/rest/api/2/project/PLR/versions>  
<http://jira.hk.xxx/rest/api/2/project/FIT/versions>  
<https://jira.hk.xxx/rest/api/latest/issue/PLR-3933>  
<https://jira.hk.xxx/rest/api/latest/issue/FIB-14736>

When I make the calls in Chrome data is returned, however when I run via VBA in Excel (2010) using the WinHTTP library The calls to FIT succeed while the calls to PLR fail.

I get different errors for the calls in Excel:

When I call for projects the error is "No project could be found with key 'PLR'."  
When I call for a single PLR issue the error is "You do not have the permission to see the specified issue.  
Login Required"

<br />

It feels like the difference is at the project level but I'm at a loss as to where to check.


Answers:
author: Dario B
body: Hi Dave,

How are you authenticating the REST calls you run via VBA? Are you using the same credentials you use to log-into the UI?

I am asking this because from the error message this seems to be a permission issue and the account used in VBA has no rights to see project PLR.

Also, can you reproduce the issue by using Curl?

```
curl -D- -u USERNAME:PASSWORD  -H "Accept: application/json" -H "Content-Type: application/json" -X GET http://jira.hk.xxx/rest/api/2/project/PLR/versionscurl -D- -u USERNAME:PASSWORD  -H "Accept: application/json" -H "Content-Type: application/json" -X GET https://jira.hk.xxx/rest/api/latest/issue/PLR-3933
```

<br />

Best Regards,  
Dario  
Atlassian Cloud Support

comments: author: DaveF
body: Hi Dario,

Thank you for your reply, in my test case I'm not authenticatiing in either case. If I do authenticate it makes no difference to the outcome.  

If I make the call to the "FIT" project everything is fine no matter how many times I make the call. Even if I call "PLR" directly after the "FIT" calls they fail. I can immediately go back to "FIT" and the call works.

The calls also both work in in Chrome but not from VBA.

Kind regards  

Dave


author: Dario B
body: Hi Dave,

This sounds definitely like a permission problem.

Please open a support request in support.atlassian.com to have this issue further investigated.

<br />

Best Regards,  
Dario  
Atlassian Cloud Support


author: DaveF
body: Dario you were absolutely correct. In hindsight it is obvious that my cedentials were being held in in the browser.

I finally found out how to authenticate in VBA in this youtube viedo: <https://www.youtube.com/watch?v=jGvmmjVUKuM>

Kind regards

<br />

Dave


author: Dario B
body: Nice to hear so [@DaveF](/t5/user/viewprofilepage/user-id/527818) :)

Please mark this question as resolved and, if you like to, vote for my answer.

Have a nice day!

Dario


Tags: api

chrome

developer

jira

ms-excel

rest-api

visual-basic
RSS feed for all new Atlassian releases
Asked by Neil Arrowsmith:

Is there any way to get an RSS feed for all new releases of Atlassian products? We use Jira, Confluence, Fisheye, Bamboo and Bitbucket, and i'd like to keep on top of any new versions of these that are released (without having to subscribe to all of the associated blogs if I can avoid it).


Answers:
author: Daniel Eads
body: I know this is an oldie question, but I stumbled upon it via search results and want to provide the answer courtesy [the helpful answer on another question](https://community.atlassian.com/t5/Jira-questions/Re-I-would-like-to-track-Atlassian-product-releases/qaq-p/631836/comment-id/208373#M208373):

* **JIRA Family** :
  * <https://my.atlassian.com/download/feeds/jira-core.rss>
  * <https://my.atlassian.com/download/feeds/jira-software.rss>
  * <https://my.atlassian.com/download/feeds/jira-servicedesk.rss>
* **Confluence** : <https://my.atlassian.com/download/feeds/confluence.rss>
* **Bitbucket** : <https://my.atlassian.com/download/feeds/stash.rss>
* **Bamboo** : <https://my.atlassian.com/download/feeds/bamboo.rss>
* **FishEye** : <https://my.atlassian.com/download/feeds/fisheye.rss>
* **Crucible** : <https://my.atlassian.com/download/feeds/crucible.rss>
* **Crowd** : <https://my.atlassian.com/download/feeds/crowd.rss>
* **Cloud products** doesn't provide such a feed, but [What's new](https://confluence.atlassian.com/cloud/what-s-new-686863216.html) is the best page to know the latest change.


Tags: account

release

rss
Questions about SAML
Asked by ? ??:

What should I do if the following error contents?

???????????????

Please contact your administrator to check single sign-on configuration.

Error reference: bdc4fa04-054f-4ded-bec3-f1706f58dad6. Error reported: We were expecting a user ID, but didn't get one. Please ask your administrator to check that user ID is populated in the response. See the configuration guide and troubleshooting below.

???????????????


Answers:
author: Lars Olav Velle
body: (Disclaimer: I work for Kantega Single Sign-on. A company that delivers Kerberos and SAML SSO to JIRA, Confluence, Bitbucket, Bamboo and Fisheye/Crucible)

The error message indicates that the SAML reponse does not contain a user name/user id, or a way of identifying who you are.

If I were you I would log in as a local admin and look at the SAML reponse. If you cannot figure it out yourself you could also reach out to the vendor support.

Cheers,

Lars

comments: author: ? ??
body: Thank you for answering

User name and user id set the following values, but error of user name and user id appears.

User name: taro02

User id: taro02@yudailab.com

We will inform you of the results of saml tracer, so please check.


Tags: account

saml
Why do I have to verify my Domain
Asked by Jon Stern:

It sounds like as part of the Atlassian account move I need to "Verify My Domain"?

What exactly am I verifying and why? Am I just verifying that I own the email domain?

I use two different email domains to log in so If I verify one will it impact my ability to log in with the other?

This whole process was not explained well and the fact that I cant talk to anyone at Atlassian makes it worse.


Answers:
author: Andy Heinzer
body: Hi Jon,

For some background as to why this is happening please see [The Upgrade to Atlassian Account](https://confluence.atlassian.com/cloud/the-upgrade-to-atlassian-account-873871204.html "The Upgrade to Atlassian Account").
> If we haven't upgraded your users yet and you have a password policy, you must [verify your domain](https://confluence.atlassian.com/cloud/domain-verification-873871234.html) to keep your policy.

I would recommend taking a look at that referenced Atlassian blog post: [Domain verification](https://confluence.atlassian.com/cloud/domain-verification-873871234.html)

From that page:
> Domain verification allows your organization to centrally manage all its employees' Atlassian accounts and apply authentication policies.

Basically, all of the user accounts in Cloud are being changed over to this new system, and in order for you to be able to manage all the accounts with your domain(s) Atlassian needs to verify that you actually are the administrator of that domain.

Using different domains for user accounts in your Cloud instance is still be permitted, however if you are the admin of this cloud instance, you might not be able to enforce a password policy for all the accounts in that cloud instance if they original from domains you do not control.


Tags: account

cloud

domain

jira

jira-cloud

verify
Change JIRA/Confluence icons
Asked by charlie_hayes:

Having both JIRA and Confluence tabs open in chrome is very confusing; The icons look almost exactly the same. They have extremely similar silhouettes and they are the same color.

Additionally, the confluence favicon looks like a guy getting his head cut off by a huge pair of scissors.

For reference:

![](https://scontent-sjc2-1.xx.fbcdn.net/v/t1.0-9/19732370_10105832115590634_6767817143722010159_n.jpg?oh=0e72184b7cbecf23672f78237b098b5d&oe=5A081BAA)


Answers:
author: Thomas Schlegel
body: Hi Charlie,

you can change the Confluence favicon quite easy:

<https://confluence.atlassian.com/doc/changing-the-site-logo-138567.html>

We have changed the Confluence icon to a green one, so they are more distinct from each other.

comments: author: charlie_hayes
body: As a lowly user, this workaround won't work for me.

It would be nice if Atlassian fixed this for all users.


author: Mike Franklin
body: +1 for being a lowly user who would like to change the favicons for Jira and Confluence to make them more visually distinct.


author: Daniel Eads {unmonitored account}
body: Hi [@charlie_hayes](/t5/user/viewprofilepage/user-id/48640) and [@Mike Franklin](/t5/user/viewprofilepage/user-id/1175630) - just following up on your comments indicating that this should be "fixed".

Options exist to change the favicon, see Thomas' link above. If you aren't an admin on your instance, all it takes is to contact your administrator. You have the ability to reach out to your admins! This is pretty much the case anywhere on the internet; favicons are site-wide and not configurable by non-admins.


author: Adam Menary
body: For Jirra Admin users that want to change the favicon ie the little icon or image that appears in the browsers page tab, you need to goto the Jirra Admin section then choose the cog Ie "Jirra Settings" / "System" / "Look and Feel" then you can upload your favicon.

![jirra favicon.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/27166iD55B95500C1B148B/image-size/large?v=v2&px=999 "jirra favicon.jpg")


author: Savvier Dev
body: for other admins who search and find this and are hosting on atlassian...

yoursite.atlassian.net/secure/admin/LookAndFeel


author: MattS
body: "looks like a guy getting his head cut off by a huge pair of scissors." could be, could be

comments: author: MattS
body: And default favicons that differ more would be helpful.


author: Monique vdB
body: I am never going to be able to un-see the scissors thing.


author: pb
body: Yeah, that one's seared in.


Tags: account

confluence

jira
Even though I choose my opinion under "How should users see you on this site?"
Asked by Satish Kumar Jayaram:

Even though I choose my opinion under "How should users see you on this site?" It is prompting me again with same option when I login again. It is annoying. Request you to fix this prob or stop asking me this question.

![atlassian_loginissue.JPG](/t5/image/serverpage/image-id/2310i7A8501D6B60B9528/image-size/large?v=v2&px=999 "atlassian_loginissue.JPG")


Answers:
author: somethingblue
body: Hi Satish,  

I checked with the Cloud team and this happens if you have an account in another instance in addition to this one. When you were added to this new instance the profile was set to private and you will be prompted to this every time you login.   

If you choose to show the Full Name instead of the username, the profile will no longer be private and you shouldn't see this screen when you login in anymore.  

Cheers,  

Branden

comments: author: Dennis Duquette
body: I have the same issue as Satish, and Branden's answer does not answer my position, at least.

Could you give us an option to always show the username, not the full name, and stop prompting this choice every login? Branden's answer reads as obviating my actual choice. I don't want to be prompted every time, and I want to stay displaying my username. I cannot find a way to do this, after some searching.


Tags: account

jira

jira-cloud

login
The actual date or time of issue history instead of time calculation
Asked by ???:

Is there anybody to help me to see the actual date or time of issue history instead of time calculation?

When I click history, Jira shows me the time calculation like "created issue - 3 days ago".

I would like to see the actual date like "created issue - 2017/05/13".

Could anybody tell me how to change the history date type?


Answers:
author: Olivier Delouya
body: Although this does not come in time, it can help someone else..

If you click on the history item, it brings you on the activity stream and if you are lucky,

you might see it with the exact date..

However, if the event is still too close from the day, it might still sadly show in an "ago" form..


author: Anna Jonson -SaaSJet-
body: Hi [@???](/t5/user/viewprofilepage/user-id/1137319)

If this problem is still actual, there is a solution made by our team - add-on [Issue History](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&_ga=2.65807854.1303256576.1559636943-220969867.1551122546).  
It saves a history of all changes. Users can see when (date and time) every change in the project was made.  
The free trial version is available at the Atlassian Marketplace.

Regards

Anna

SaaSJet


author: Nic Brough -Adaptavist-
body: You can swap it - see <https://confluence.atlassian.com/jirakb/disable-relative-dates-in-jira-applications-414187622.html>

comments: author: ???
body: Thank you so much Nic!

As I'm using Jira Cloud Service, according to your link, I can't use absolute dates at all.

Anyway, thank you so much for your kind reply.

So kind of you.

Very grateful.

All the best for you.

yours,

Inhee


Tags: history

jira
DKIM and SPF examples for setting up Network Solutions
Asked by Dave McCann:

I'm getting notices from Atlassian that my config is not set up correctly with DKIM and spf records for Jira Cloud. Anyone know of a link or something to an example of what it should look like or how to configure it correctly using Network Solutions advanced DNS editor?


Answers:
author: Knut Arne Ristebr?ten
body: Hi [@Dave McCann](/t5/user/viewprofilepage/user-id/1137005)

I see this is a old question that still is unanswered, so I thought I'd leave a comment here in case you still haven't gotten this solved, or other people looks for the same answer as you.

Atlassian have released a documentation on SPF and DKIM for Jira Cloud. This includes record examples for SPF and DKIM: <https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html>

Regarding Network Solutions advanced DNS editor - I am not familiar with that provider, but found a couple of guides that may be helpful:

<http://www.networksolutions.com/support/how-to-manage-advanced-dns-records/>

<https://support.smtp2go.com/hc/en-gb/articles/115007863648-SPF-and-DKIM-Setup-for-Network-Solutions>

Hope this helps.


Tags: account

cloud

dkim

dns

jira

jira-cloud

spf
Changing billing to be annual
Asked by Tim Patrick:

we want to change the billing in tempo to be annual.

can this be done?


Answers:
author: Loren Siegel
body: Hi Tim, in order for Tempo to be billed annually on your cloud site, you'll need to be on an annual subscription. If you are not already subscribed annually, our Customer Advocate Team can help get a quote made for you. Please feel free to reach out at [https://www.atlassian.com/company/contact.](https://www.atlassian.com/company/contact.?)

If you are already on an annual subscription, they will be able to provide you with a pro-rated quote to inclue Tempo on your site for the remainder of your subscription period.


Tags: billing

tempo
"Create issue" operation
Asked by Amar:

Currently I have to go to the bottom of the Backlog list to create a new issue.

I used to be able to do this in the active sprint, all planned sprints. This has just disappeared over night. The "create issue" operation button is missing from the sprints.

I am even happy if this was avialable some where on every page or somewhere at the top of the page.

I can't find where this is set, help!


Answers:
author: John Funk
body: Hi Amar,

Are you saying that the blue Create button in the top nav bar disappears??

comments: author: Amar
body: The blue button is now fixed. but the ability to create an issue withing the column of the active sprint is the issue. This allows users to create an issue with the Epic, selected filters, predefined in the issue - making it quick to create issues.


author: Diego Chen
body: Did you check your permission in the Board and Project?It was always because of the change of the permission.

comments: author: Amar
body: Checked all the permissions but I can't see where I would set these, any suggestions welcome :)


Tags: cloud

jira-cloud
Automation for Epic task fails to find its subtasks.
Asked by Melina Floril:

Hi everyone,

I'm fairly new to Jira automation, and I was wondering if there's any way for a subtask to find the epic task without having to go through the task.

The automation I want to create is about changing the due date of an epic task, which should then change the due dates of the tasks and subtasks if their due date is overdue or empty. The automation works well if both the tasks and subtasks meet one of the mentioned criteria. However, when the task does *NOT*have an overdue due date or an empty due date, but the subtask does, the automation fails to find the subtask and doesn't continue.

Is there something I might have overlooked, or is this just not possible?

![jiraaut.png](/t5/image/serverpage/image-id/347008i53C9F01B0761DD2D/image-size/large?v=v2&px=999 "jiraaut.png")![jiraaut2.png](/t5/image/serverpage/image-id/347009iA46E7895B49C31F8/image-size/large?v=v2&px=999 "jiraaut2.png")![jiraaut3.png](/t5/image/serverpage/image-id/347010iC662D2A93037053B/image-size/large?v=v2&px=999 "jiraaut3.png")


Answers:
author: Jack Brickey
body: Hi [@Melina Floril](/t5/user/viewprofilepage/user-id/5590714) , so the subtask isn't directly tied to the epic (grandparent).

if I understand your use case you basically want to update the due date of all stories in an epic when the due date of the epic is updated and you want that to flow through to the subtasks of those stories. Assuming so, I would probably create two rules:

1. Update story due dates if epic due date is updated
2. update subtasks if story due date is updated

the second rule will get triggered by the actions of the first but be sure to check the box in rule #2 details to allow it to be triggered by other rules


Tags: cloud

jira-cloud
Unable to select rule actor
Asked by S?rgio Baixo:

I am unable to select the rule actor for my rules. This is in a sandbox, and the sandbox permissions were copied from the real Jira organization. In the other Jira organization I can select the automation actor, but not here in the sandbox. Anyone knows the reason for this? Any help is appreciated

![actor.png](/t5/image/serverpage/image-id/347004i6ABCBEFEE1A260B3/image-size/large?v=v2&px=999 "actor.png")


Answers:
author: pinky_reddy
body: Hi [@S?rgio Baixo](/t5/user/viewprofilepage/user-id/5586005)

Look like Global configuration is missing the configuration checked to allow project admins to manage rule.

Here is reference document that might help

<https://support.atlassian.com/automation/kb/unable-to-change-the-owner-or-actor-or-who-can-edit-the-rule-of-automation/>

Thank you


Tags: automation

cloud

jira-cloud
Duplicate comment field in Issues after updating to 9.12.12
Asked by Dergut Gashi:

When previewing or editing an issue from a kanban or backlog, a second Comment Field sometimes appears. When adding a comment, it gets duplicated as well.

![image-2024-09-03-10-31-54-026.png](https://community.atlassian.com/t5/image/serverpage/image-id/346998i783F84FFE691F03D/image-size/large?v=v2&px=999 "image-2024-09-03-10-31-54-026.png")![image-2024-09-03-10-27-58-260.png](https://community.atlassian.com/t5/image/serverpage/image-id/346999iDCD8C943289811C2/image-size/large?v=v2&px=999 "image-2024-09-03-10-27-58-260.png")


Answers:
author: Fadoua
body: [@Dergut Gashi](/t5/user/viewprofilepage/user-id/5590718)

Welcome to the Atlassian Community!

I noticed it as well in our instance, however it is not happening the whole time. So far it happened once and someone else in my team reported it as well.

Check the following resolution Atlassian is suggesting, see if it will resolve your problem:

<https://confluence.atlassian.com/jirakb/duplicate-comment-boxes-are-shown-on-view-screen-in-jira-when-cdn-is-enabled-1141966820.html>

Best,

Fadoua


Tags: bug

data-center

jira-data-center

update
Failed to complete sprint
Asked by aslich:

Hi,

I cannot complete the sprint, although all the tickets are complete and the workflow statuses are correct. Please suggest how to complete the sprint. Thanks.![Screenshot 2024-09-12 at 11.21.36?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346991i2C80479112CE5D78/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 11.21.36?AM.png")![Screenshot 2024-09-12 at 11.21.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346992i6741F5BD67781FB5/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 11.21.44?AM.png")


Answers:
author: Karan Sachdev
body: Hi [@aslich](/t5/user/viewprofilepage/user-id/5590685) ,

This happens due to a [known limitation](https://jira.atlassian.com/browse/JSWCLOUD-25852) if the workflow has a status which has the property "`jira.issue.editable=false`" added to it, then the sprint cannot be completed.

Basically, when your issue is Done, this workflow property prevents editing the issue which stops the sprint completion.

To fix this, you can modify the workflow to remove the property and then publish the workflow to successfully complete the sprint.

Thanks,

Karan


Tags: cloud

jira-cloud
Fix Missing Attachments and Link Replacements on Confluence Pages Post-Migration
Asked by Tharunkumar B:

Fix Missing Attachments and Link Replacements on Confluence Pages Post-MigrationAfter the recent migration, several details in Confluence pages have been automatically replaced with links to "2.21 FTC," "2.25 FTC," or "2.26 FTC" pages. This is particularly affecting pages that include attachments. Below are the affected pages:

* [2.21 FTC](https://confluence.ifec.thalesdigital.io/display/IVV1/2.21+FTC)
* [2.25 FTC](https://confluence.ifec.thalesdigital.io/display/IVV1/2.25+FTC)
* [2.26 FTC](https://confluence.ifec.thalesdigital.io/display/IVV1/2.26+FTC)

**Issue Description:**

* Confluence pages with attachments have incorrect links or details replaced by FTC pages.
* Attachments have been incorrectly linked or lost during the migration.....How to fix this one


Answers:
author: Trudy Claspill
body: Hello [@Tharunkumar B](/t5/user/viewprofilepage/user-id/5302946)

Did you open a MOVE support ticket with Atlassian in preparation for your migration activity?

How did you migrate the information? Did you use the Confluence Cloud Migration Assistant? If so, what version of that did you use?

If you used CCMA, and if you believe that data has been erroneously changed during the migration of the data to Cloud then you should open a support case directly with Atlassian. They have access to more information and the Cloud database to be able to investigate what happened and determine if it was a bug in CCMA.


Tags: confluence

server