youngmon/atlassian-qna huggingface dataset:
Endless credential validation when installing Sourcetree
Asked by C Hartl:

Hi,  

while installing Sourcetree I get the screen to input the license details. So I enter username and password as I did on other computers before. Then the wait symbol appears and starts circling forever.

It seems to me that my computer has issues to get a connection to the atlassian license server as:

* my credentials are valid (double-checked the online login),
* the setup works on other computers with my credentials,
* I can even enter wrong credentials without any different reaction,
* and yes, I have internet connection on this computer. ;-)

Version: I tried the setup with versions2.3.1.0, 2.1.11.0 and 2.0.20.1. But I'm pretty sure this does not have something to do with the problem's cause.

Any ideas would I could check on my computer?

Thank you very much in advance!

Christopher


Answers:
author: Ana Retamal
body: Hi! Can you try the following:

* Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings*
* Check *Delete personal settings*
* Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but ***reset the setting back to the previous option***.

Let us know if it worked for you!

Regards,

Ana

comments: author: C Hartl
body: Hey Ana,

that did it, good work!  
This setting was deactivated. So I temporarily activated it, installed Sourcetree successfully and deactivated it again. Now everything works fine.

It took me a few minutes to find the setting without having an IE on my Win 10 machine: Internet options --\> Security --\> Security level for this zone: "Adjust level..." --\> Miscellaneous --\> "Access data sources across domains".

Thank you very much!

Kind regards,

Christopher


author: Ana Retamal
body: Awesome! I'm very glad to hear that Christopher!

Have a good day :)

Ana


Tags: administration
Multiple users on one computer Sourcetree problem
Asked by Otto Kalliom?ki:

Hello!  
We are having a slight issue. We have multiple users on a single computer where we so development, using BitBucket. We have downloaded Sourcetree for version control, however the installer file always installs the app for the **individual user** under each users' app folder.  
This means we have to install the software and download the embedded source for multiple times for each user.   
Is there any workaround to this?  
Secondly, when cloning our git from Bitbucket through the Sourcetree app, the program asks for the location of our local git.   
How will version control work if multiple users are using the same location?  

Thank you for any insight!  

<br />

Otto


Answers:
author: PrezesE
body: I have a simmilari issue but I'm using one bitbucket account on two diffferent user accounts on single machine and I'd like to have single location of repositories for both accounts, is it possible?  
moreover I'd like those repositories to share their remotes


author: Ana Retamal
body: Hi Otto, yes Sourcetree gets installed in *%localappdata%\\SourceTree\\app-{VERSION}\\* so that means it has to be installed for every user. There's no workaround for this as this is how it's expected to work, every individual user needs to register the product with their Atlassian account. Nevertheless, there's a feature request to allow changing the location of the Sourcetree installation, you can find it at [SRCTREEWIN-5231](https://jira.atlassian.com/browse/SRCTREEWIN-5231).

Regarding your second question, you're all using the same computer but have different user profiles so I assume you're working in different copies of the project, is this correct? If so, it will work on the same way as if each of you were working on a different machine.

Hope that answers your questions! Let us know if you need anything else :)

Regards,

Ana

comments: author: John Swan
body: We have a similar situation to above. The only difference being we are working upon the same copy of the project.   

We are using sourcetree upon an asp.net iis website. The machine in question is a test machine. We use this machine to pull down some code from a branch and have a user test this before merging it back into master and therefore live.

In this scenario, sourcetree is using the previous users credentials. If I were to modify sourcetree to use my credentials the next user would be prompted to use my credentials and not their own. I would of thought an install using the users APPDATA would use the users credentials?
Lag and index.lock errors
Asked by ian chen:

Since the recent updates, my sourcetree (Mac) has been getting painfully slow (e.g. esp when staging and unstaging files). And I've been getting frequent index.lock exists errors, almost everytime i perform an action. I have to try a few times for it to work or remove the lock file manually.

Is this a known issue or is there a fix to this?


Answers:
author: jrgd
body: I had this issue for a little while now (1-2 updates back maybe) to the point Sourcetree is not usable anymore and I switched back to the CLI. It happens for different projects with different repositories; it complains about another git process on the same repo; while git in the terminal is perfectly happy adding, committing, pushing...

comments: author: jrgd
body: seems to be a known bug dating back from may 2016


author: jrgd
body: try this:

* Go into Preferences -\> General and uncheck "Refresh automatically when files change'
* When you actually want to refresh hit Command-R to trigger the refresh

from [https://jira.atlassian.com/browse/SRCTREE-3486?jql=project%20%3D%20SRCTREE%20AND%20text%20\~%20index.lock](https://jira.atlassian.com/browse/SRCTREE-3486?jql=project%20%3D%20SRCTREE%20AND%20text%20~%20index.lock)

you might want to cast your vote on this bug as well
How to keep the focus on the unstaged file when selecting "Stage hunk" ?
Asked by Yvan Dumas:

Stage consecutive hunks from the same unstaged file required to re-selecting this unstaged file repetively after each "Stage hunk". This is a little bit frustrating.

Is there a way to change this behaviour in order to stay on the same unstaged file until all hunks have been staged ?


Answers:
author: Sascha Cunz
body: Just updated Source Tree after half a year of absence and discovered this new "unfeature".

Source Tree used to keep the current file selected after "stage hunk" or "stage lines" operation. This seems to be no longer the case - it instead switches the selection over to the newly created stage.

This is in fact a change that is annoying enough for me to switch back to "git add -p".

Could you please tell me, in which version this was introduced and how to get access to the version preceding that one.

Thanks,

S.

P.S.: This is on macOS 10.12 w/ SourceTree 2.7.1 (159).


author: bgannin
body: What OS and version of Sourcetree are you using?

comments: author: L_W
body: I'm getting this problem on:

- macOS Catalina v10.15.5

- Sourcetree v4.0.1 (234)
Why is SourceTree not functional on 4k monitors?
Asked by Victor Panchuk:

<https://www.screencast.com/t/RdUrEpded3>


Answers:
author: Ana Retamal
body: Hi Victor, can you provide some more information so we can troubleshoot this issue?

Which Sourcetree and OS version are you using?

Does this happen while you perform any specific operation?

Regards,

Ana

comments: author: Victor Panchuk
body: Hi Ana. OS Windows 10, Sourcetree 2.1.11.0

It is happens after increasing system font height in Windows


author: Victor Panchuk
body: Also it is happens on any monitor after increasing system font height in Windows. Not only for 4k monitors.


author: ebomitali
body: In may case 4k display on HP 850 G3, OS Windows 10, Source tree 2.5.5, I started SourceTree and get no UI. Application seems to be running in the task bar, all I got is an empty ghost window
email or password not being recognized
Asked by amy rizzico:

I just created an account, downloaded the latest version of sourcetree, and am trying to log in. Sometimes I'm having an issue with my email address (user) not being recognized (which i already verified). Other times, my email address is verified, but my password isn't working. I've tried resetting my password a number of times. This json comes back when I reset it.

{"timezone":"America/New_York","fullName":"xxxxxxx","email":"[xxxxx@yyyy.com](mailto:xxxxx@yyyy.com)","emailHash":"1234567890....","emails":\[{"value":"[xxxxx@yyyyy.com](mailto:xxxxx@yyyyy.com)","primary":true}\],"pendingEmail":null,"username":"[xxxxx@yyyyy.com](mailto:xxxxx@yyyyy.com)","org":"Company","latestIpAddress":"0.0.0.0","title":null,"validatedEmails":\["xxxxx@yyyyy.com"\],"fieldErrors":null}

How can I start using your product?

thanks, Amy


Answers:
author: bgannin
body: What OS are you on?

I'll ping the Identity team to let them know about this issue. Please [contact support](https://support.atlassian.com/contact/) and they'll be able to work with you privately to ensure everything is correct on our end.

When signing in any JSON in Sourcetree should be visible momentarily at most, detected, and proceed with setup. Our apologies for the hiccup.

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: amy rizzico
body: Thanks - i'm on 10.11.6


author: amy rizzico
body: it's this problem - looks like it's in your jira:

<https://jira.atlassian.com/browse/SRCTREE-5034?_ga=2.117638337.990396071.1507899287-75472454.1507581899>

I'm going to deinstall and install the older 2.1 version and try that.

fyi - the contact support link just brought me back here.


author: minnsey
body: Hi, is this the macOS version you are running?

comments: author: amy rizzico
body: Yes


Tags: mac
SourceTree 1.9.5 does not proceed before step "Use an Existing Account"
Asked by A:

Hi Everyone,

We are using sourcetree version 1.9.5, then suddenly, we are not able to proceed to step after "Use an Existing Account"

The pop-up window just shows an empty blank window.

Any recommendations?

IE is version 11. i have tried disabling the pop-up blocker as well.

Thanks in advance.


Answers:
author: Ana Retamal
body: Hi Anthony! This issue has already been reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). There are a few workarounds listed in the comments, there's one specially that seems to be working for most of the users so I'll copy it here for you:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this [Community thread](https://community.atlassian.com/t5/Sourcetree-questions/Installation-Blank-window-appear-for-quot-use-existing-account/qaq-p/645154?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic#U651319).

Let us know if it worked for you! :)

Cheers,

Ana


Tags: windows
Repeated Problems with SourceTree on a Mac
Asked by Mahesh Khambadkone:

We have a team that uses SourceTree on Windows and Mac machines, with 2-3 people working on the same repository at the time.

There's a common problem among all Mac users that Sourcetree is slow or problematic. When a Pull or Push is being done, SourceTree hangs up and it takes a long time for the task to complete.

Here are the system specs and versions :

OS: 10.12.6 Mac OS Sierra

SourceTree: 2.6.3

Git: 2.10.1

GitLFS: 2.0.2

Bitbucket Media Adapter: 1.0.6

This happens much less regularly on a Windows machine ; there, we resolve the problem by running git pull on the command line.


Answers:
author: bgannin
body: When you say "hang" do you mean an actual hang (spin) with the pinwheel cursor or do you simply mean takes a long time?

If it's an actual hang please use Activity Monitor to sample the application and file a ticket with that attached at <https://jira.atlassian.com/browse/SRCTREE>. Also include details about the repository such as size, LFS enabled, submodules, etc that are configured.

Thanks,

Brian Ganninger  
Senior Mac Developer, Sourcetree
Cannot recieve verificatoin email required for login
Asked by Ben Tunnadine:

Hi,  

My colleague has recently started and we are trying to set up an Atlassian ID so that we can install sourcetree, however the verification email is not arriving. We have checked the spelling of the email address, and tried the resend button, however it is still not arriving.

Any help with this matter would be great,

Thank you,  
Ben


Answers:
author: Shannon S
body: Hi Ben,

We'd need his email address in order to look and see what might have happened to that verification email.

If you're not comfortable sharing it here, let me know and I can create a separate ticket for him in our support system.

Kind Regards,  
Shannon

comments: author: Ben Tunnadine
body: That would be great if possible


author: Shannon S
body: Thanks, Ben!

I was able to find her email address and remove the block in our system due to the 550 error that the email server was complaining about.

Let us know if she's still having any trouble logging in, and check the support ticket for the full details on the situation.

Kind Regards,  
Shannon


Tags: login
Source Tree for Windows 7 32 bit does not start?
Asked by Shubham Gupta:

i have already install source tree in my system but i am trying to open a**source with use an existing account** , it is open but never responding my case.


Answers:
author: Ana Retamal
body: Hi Shubham, in which step are you stuck exactly? Where you able to enter your Atlassian ID credentials? Or are you stuck at trying to connect some other service (like Bitbucket Server or Github) to Sourcetree?

Please send us a screenshot so we get a better understanding and can help you better.

Best regards,

Ana


Tags: bitbucket

github
How to use sourcetree to integrate bitbucket with TFS?
Asked by Remrick Alcoriza:

I could probably have worded the question above better, so allow me to explain.

We are working on a project and company policy is use TFS as our source control provider.

However, a client has requested that we also push updates to bitbucket which they use.

I have been pointed towards sourcetree as a way to do this. Unfortunately, I haven't been able to find any clear documentation on how to do this.

How would I use source tree to clone our project which is currently up on TFS? (Clone may be the wrong term, in any case, we want changes to be updated on both TFS and bitbucket).

Thank you


Answers:
author: Ana Retamal
body: Hi Remrick, if you're using Git or Mercurial in TFS, then this should be easy to achieve. Before I continue, note that Sourcetree is just a visual interface for Git and Mercurial, so it won't be really necessary to use it if you're comfortable enough using the command line.

Once you decide whether you'd like to use Sourcetree or not, the steps to follow are the same:

1. Clone your repo locally, this means you'll have a copy of the repo you have in TFS in your computer
2. Push this repository to Bitbucket
3. When the remote repository changes, you can pull these changes to your local copy and then push these changes to Bitbucket again.

If you need instructions on how to perform those operations, you can check our documentation at [Adding remote hosted repositories](https://confluence.atlassian.com/sourcetreekb/viewing-remote-hosted-repositories-780870170.html), [Clone a repository](https://confluence.atlassian.com/bitbucket/clone-a-repository-223217891.html) and [Commit, push and pull](https://confluence.atlassian.com/sourcetreekb/commit-push-and-pull-a-repository-on-sourcetree-785616067.html).

Hope that helps!

Ana

comments: author: Remrick Alcoriza
body: Hi Ana,

Thanks for your reply.

Does this mean that I will have to use Git or Mercurial in TFS?

At the moment, we are using TFS for version control (Team foundation version control for centralized version control). Will we need to "convert" this into a git first before being able to push changes up to bitbucket? Or is there a way to do it directly coming from TFVC (team foundation version control)?

Apologies for the questions - I have no experience using git previously and so wanted to be sure.

Thank you again


Tags: bitbucket

team-foundation-studio
Cannot Login from Use an Existing Account Dialogue Box
Asked by Kim Ho:

I downloaded source tree and am trying to install, but when I get to the Use an Existing Account Dialogue Box and enter my username/password and click Login nothing happens. In some versions the pinwheel displays and others the Login word disappears. Either way I am never logged in. I tried every recommendation I found online, but nothing works.


Answers:
author: Mikael Sandberg
body: Check out this thread and see if that helps:

<https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-won-t-install-on-windows-7/qaq-p/652314>
Installing SourceTree, entering credentials, blank screen appears. Installation stops. Why?
Asked by gkunkel1965:

When we attempt to install SourceTree, the user is prompted to enter Atlassian login credentials. After doing so, a blank screen pops up and installation no longer can proceed. WHY?


Answers:
author: Ana Retamal
body: Hi Gary, we're aware of this and it's been reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). There's a workaround that seems to be working for most of our users, I'll copy it here for you:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this [Community thread](https://community.atlassian.com/t5/Sourcetree-questions/Installation-Blank-window-appear-for-quot-use-existing-account/qaq-p/645154?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic#U651319) too.

If this is not working for you, please comment on the bug ticket as this will help our developers get the issue addressed. You can also watch the ticket to be notified of further updates.

If you have any questions, let us know! :)

Regards

Ana


Tags: install
Fatal Authentication
Asked by Szuting Chen:

Hello,

I'm having login issues(fatal authentication) with my sourcetree app after downloading the most recent updates. I tried to recover my email and reset my password, but never successfully updated it and kept getting redirected this chunk of message(ONLY).

```
{"timezone":null,"fullName":"Szuting Chen","email":"szchen@deloitte.com","emailHash":"ffc4f587a1f882997e452c96998673ff","emails":[{"value":"szchen@deloitte.com","primary":true}],"pendingEmail":null,"username":"szchen@deloitte.com","org":"Deloitte-iLab","latestIpAddress":"167.219.88.140","title":null,"validatedEmails":["szchen@deloitte.com"],"fieldErrors":null}
```

Then the same process repeat and repeat until my frustration brings me here. I even tried to clear my keychain access login, but still failed just to simply recover a password. Unfortunately this is the only place that's available for trouble shooting after reading several discussions and trouble shooting 1203982103921801293 times and STILL FAILED.

Can someone please help?


Answers:
author: Szuting Chen
body: Yup.

comments: author: Mikael Sandberg
body: Okay, go to C:\\Users\\USERNAME\\AppData\\Local\\Atlassian\\SourceTree and remove the passwd file and then try again. You will be asked to authenticate again.


author: Mikael Sandberg
body: Do you get the authentication failure when trying to push/pull from a remote repository?


Tags: authentication

error

login

password
Buffering for longtime while registering Source Tree
Asked by Madhu Naidu:

Hi,

When I try to register SourceTree after entering credentials,even after long time waiting,is still showing as "Downloading your License...".

Please help.

Thanks...


Answers:
author: Madhu Naidu
body: Hi,

I have downloaded "sourcetree.license" file which contains my mail id(Email,Name,Signature) tags .Now it is not showing any expiry date.,

It means I was already registered and there would be no issues!!!.

Not able to attach sreenshot.Insert button not working.

My OS :Winodows 10

Sourcetree version :1.6.14.0

Thanks....


author: Ana Retamal
body: Hi Madhu! Sourcetree no longer requires a license so I'm not sure what are you referring to. Can you provide more information so we can help you with this:

- Which OS are you using?

- Which version of Sourcetree are you installing?

- Are you downloading it from our [official site](https://www.sourcetreeapp.com/??)?

Please send us also a screenshot so we get a better understanding.

Cheers,

Ana
Our confluence is suspended
Asked by Waseem Sajid:

Dear,

Our organizational confluence is suspended. Please fix it quickly we are stuck.

or quickly contact us. 00966 502839301


Answers:
author: Dan Breyen
body: Hi [@Waseem Sajid](/t5/user/viewprofilepage/user-id/5369444) welcome to the community. I would suggest opening a Support ticket for this issue at support.atlassian.com/contact with Atlassian Support. They can give you more specific details regarding your account.


author: Andy Heinzer
body: I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2687143>

Someone from our customer advocates team should be able to help you to reactivate that site.


Tags: cloud

confluence-cloud
Can we set a Automated Rule for SPACE/PROJECT Creation In Confluence Using an Email.
Asked by Yash Pradhan:

Hello Team,  

Does Confluence allow users to create Project/Notes/Space Just by an Email.  

<br />


Answers:
author: Mohamed Benziane
body: Hi,

Confluence doesn't have a mailhandler so it is not possible. You can use the REST API for this.


Tags: cloud

confluence-cloud