youngmon/atlassian-qna huggingface dataset:
how do i pull data around page visits?
Asked by Jay Haines:

I would like to get data around visit, clicks, etc. around page visits. Is there a way to do this?

Jay


Answers:
author: Diego
body: Hello there!  
So Jay, I would like to start by differentiating ++*Confluence Cloud From Confluence Server*++. In Confluence server, we have native and also third-party plugins that allow us to fetch that data.

In Confluence Cloud, however, we need to rely on third-party apps.   
If you want to understand a little more about Confluence Server and Cloud differences, you can check this page:

* **++*[Atlassian Cloud vs. server: features and use cases](https://confluence.atlassian.com/cloudkb/atlassian-cloud-vs-server-features-and-use-cases-691011844.html)*++**

Now, let me start with *++Confluence Server Options++*. Natively we the have Global Activity tool. It shows us basic data such as:

* Content View
* Content Editing
* Content Created

By default, the app responsible for this tool is disabled since it can affect the ++*Performance Of Bigger Instances*++. For you to enable it, we need to:
> 1. *Click the ++Cog Icon \> Apps++*
> 2. *Select++All Apps++*
> 3. *Search for++Confluence Usage Stats++ Plugin*
> 4. *Enable it*

After enabling, we can check the data here:
> 1. Click the ++Cog Icon \> General configuration++
> 2. Search for ++Global Activity++

Keep in mind that this feature++*Can Slowdown Your Instance*++, depending on instance size and available resources on your server.

<br />

There are other ways of getting analytics from Confluence. You can check further information about possibilities here:

* ***++[Viewing Site Statistics](https://confluence.atlassian.com/doc/viewing-site-statistics-123043962.html)++***
* [***++How do I get more statistics from Confluence?++***](https://confluence.atlassian.com/confkb/how-do-i-get-more-statistics-from-confluence-154239308.html)

<br />

In the other hand, there is no native method to fetch this from Confluence Cloud. We need to Rely On Third-Party Apps, such as these two:

* *++**[Analytics For Confluence](https://marketplace.atlassian.com/apps/1215795/analytics-for-confluence?hosting=cloud&tab=overview&_ga=2.268735218.2032267820.1558966354-79410561.1553795485)**++*
* [*++**Page View Analytics for Confluence Cloud**++*](https://marketplace.atlassian.com/apps/1218023/page-view-analytics-for-confluence-cloud?hosting=cloud&tab=overview)

For Confluence Server we also have third-party apps that can help with this objective:

* *++**[Analytics For Confluence](https://marketplace.atlassian.com/apps/1215795/analytics-for-confluence?hosting=server&tab=overview)**++*
* *++**[Viewtracker: Analytics For Confluence](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=server&tab=overview)**++*

So Jay, let us know if this helps you out. Looking forward to your reply!
Confluence kicks off with error Authentication Failed
Asked by Harish Tuccapuram:

im trying to publish a page through Rest API and when i try to do so i see this error message and the issue is not consistence, but i do see this below error i did disable captcha on the confluence side. I am running into the issue with only 1 user.

HTTP Status 401 - Basic Authentication Failure - Reason : AUTHENTICATED_FAILED

Any thoughts ?

Thanks!


Answers:
author: Diego
body: Hey Sam!

This could be caused by the fact that the number of login errors has reached the limit. Since this happens with *Only One User*, this could be it!

Here, we have this article about it:

***++[AUTHENTICATION_DENIED error when accessing Confluence content via REST API Call](https://confluence.atlassian.com/confkb/authentication_denied-error-when-accessing-confluence-content-via-rest-api-call-966681459.html)++***

Also, this is the resolution provided in the article:
> 1. From the Confluence UI, ![](https://confluence.atlassian.com/doc/files/157679812/321984148/2/1517274791946/Cog.png) -\> **User Management**
> 2. Search for affected user and click on the user name from the search results
> 3. From the user profile, review the user profile and note the value for **Current Failed Login Count** . This value may be greater than your current allowance (see [Configuring CAPTCHA for Failed Logins](https://confluence.atlassian.com/doc/configuring-captcha-for-failed-logins-216957808.html) for more info).
> 4. If the failed login count is high, you can manually set the failed login count for the user back to zero by clicking **Reset Failed Login Count**.
> 5. Reattempt your call to the REST API

Let us know if this helps you out Sam!


Tags: authentication

confluence-server

developer

error

login
Setting Up DB Issue; "Collation" setting for Confluence on PostgreSQL 9.6
Asked by Thomas Murray:

I am changing from the free H2 database that comes with Confluence, and in which I've put several articles linked to my Jira Service Desk KB in a Space, to a PostgreSQL 9.6 DB. I was able to do this successfully for my Service Desk, but I have an issue when trying to do the Confluence, because of this statement...

Next, create a database (for example `confluence`):

1.
   * **Owner** is your new database user (for example `confluenceuser`)
   * **Character encoding** must be set to `utf8` encoding.
   * *++**Collation** must also be set to `utf8`. Other collations, such as "C", are known to cause issues with Confluence.++*

I do not have the option of choosing "utf8" in the dropdown box in the DB setup of PostgreSQL 9.6, or if I try to manually key it, The default option is C (which is what Jira Service Desk recommends, but according to the info above, should not be used with Confluence), and the only other two options available to me are "POSIX" and "English_United States.1252" I am not sure what to do at this point. Does anyone have any advice?

Thank you very much.


Answers:
author: Thomas Murray
body: <https://community.atlassian.com/t5/Confluence-questions/Confluence-on-PostgreSQL-what-collation-is-recommended/qaq-p/738405>

Looks like an answer to the above question. Going to give it a try.


author: Dave Theodore [Coyote Creek Consulting]
body: I find it easier to use command line. The [Jira / Postgres](https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-postgresql-938846851.html) instructions give you the commands to run. You'll need to adjust it to suit your needs, though.

comments: author: Thomas Murray
body: Dave, I appreciate the reply. The link you gave me is one of the links I've been working off of. If utf8 is not available for collation in my install of PostgreSQL 9.6, whether I do it through the GUI wizard, or through issuing command lines, it will fail. Does anyone know how to make that option available in PostgreSQL 9.6? Or have a site with a community like this one for that product (can't seem to find an interactive one). Thanks again.


Tags: c

collation

database

h2

postgres

utf
Is there a way to extend the Smart Dropdown size?
Asked by Curtis Freudigmann:

I have two forms, in the first form there is a regular drop down and a text field. I have it set up where a user can select an option from the dropdown and then type a value in the text box. This allows a user to select the option from the original dropdown in a Smart dropdown in the second form, and depending on which option is selected, all values entered in the the text field that correspond to that option are shown in a second Smart Dropdown in that second form.

When I use the first Smart Dropdown and look at the values here, only some are visible and the scroll bar stops and does not show all values. I can type the value and pick the one I want but it will not show automatically. Please view the picture below.

![dropdownCutoff.PNG](/t5/image/serverpage/image-id/55944iAD4A9A013D3B1AE7/image-size/large?v=v2&px=999 "dropdownCutoff.PNG")

I have looked at a few other threads on the Atlassian Community and was also wondering if there will be an option soon to be able to only show individual values rather than each unique entry. For example, in the above picture I would only like to see Apps Admin once, and only see Infrastructure once etc..

Thanks

-Curtis


Answers:
author: Curtis Freudigmann
body: I have been working on this for a few days and am quite stuck on a few things. When I use a MultiSelect field and a Smart Dropdown field, I cannot get the Smart Dropdown to show the options if I have more than one option selected in the MultiSelect. I also have not been able to figure out how to remove duplicate values within the MultiSelect.

If there is anyone that has been able to accomplish this please let me know.

Thanks

-Curtis


author: Jan
body: ...same question here (size of dropdown): Users may believe that these are all available options, even though more are hiding at the bottom

comments: author: Curtis Freudigmann
body: Jan I discovered that if you use a multi-select field that this dropdown issue is no longer present. My form will actually be using a multi select so that fixed this part for me.. but now I cant get the second dropdown to pull the values if I have more than one option from the first one selected. So working on that now. It has to be how I am filtering it, just don't have enough experience to figure it out right at this moment.


Tags: confiforms

confluence-server

data-center

server
Correct Rebooting of Confluence
Asked by Jiri Pik:

If I reboot Confluence as

```
shutdown -r now
```

in most cases the Confluence does not start itself and in the logs, there are refused database connection errors and some locking problems.

If I shutdown Confluence before and then reboot, it starts without problems.

I run Confluence on PostgreSql AWS RDS so these problems are common.

Are there any special suffices to database connection strings which would mitigate these problems?


Answers:
author: josh
body: Hi Jiri,

What you're doing is rebooting the server that Confluence runs on, not the application itself. You should stop the Confluence service using the instructions on this page <https://confluence.atlassian.com/doc/start-and-stop-confluence-838416264.html>

Then if you need to reboot the server, do that after stopping the service.

You can also look at this page to see how to start confluence automatically on system boot: <https://confluence.atlassian.com/doc/start-confluence-automatically-on-linux-183148.html>

-Josh


Tags: confluence-server

server
Confluence 5.9.4 installation lost due to hacking. Need to install 6.15 and connect to old SQL db
Asked by QualIT One:

1. We were on Confluence sever 5.9.4 that expired on 12/26/2018 (I assume that's our version because of the folder name I see in iDrive)
2. We lost production confluence application and data due to hacking, and we believe it was caused by the security hole in our old Confluence version, as indicated on your website.
3. The SQL Server 2014 database of Confluence is safe on a different server.
4. We do have a backup of Confluence Application/Data on iDrive online.
5. We have a Windows Server 2012, where we want to recreate Confluence.
6. We have purchased, downloaded, and installed the latest version of Confluence Starter on that server, and want to use this going forward.
7. Now we are configuring it to connect with our old Confluence database.
8. We need guidance in determination of the implementation and configuration process we should follow in this scenario.


Answers:
author: Callan Netops
body: Install confluence 5.9.4 and update it to the newest version. that will also update the database. Just make sure you have a backup of the db and your home dir before attempting.

comments: author: Callan Netops
body: For information on how to attach a new installation to an existing database, check out this answer:

<https://community.atlassian.com/t5/Confluence-questions/Cannot-restore-Confluence-from-existing-database/qaq-p/736817>


author: Irfan_Butt
body: [@Callan Netops](/t5/user/viewprofilepage/user-id/3240143)

I followed instructions provided by Callan and also in the link Callan provided above. Following is the detail of what we did. Unfortunately it did not work. Not sure what we are doing wrong. Please advise

1. Created New DB
2. ran following queries in (new database)
3. ALTER DATABASE dbname COLLATE SQL_LATIN1_General_CP1_CS_AS
4. ALTER DATABASE dbname
5. Set READ_COMMITTED_SNAPSHOT ON  
   WITH ROLLBACK IMMEDIATE;
6. RAN Confluence Installer 5.9.4
7. STOPPED the Confluence Service
8. Copy and Paste the files/Folders from backup to Home directory  
   edit two files (because we did not have xml backup)  
   confluence.cfg.xml-\>hibernate.connection.url-\>Conf2019B  
   make the path of Home Dirctory is correct in confluence-init.properties
9. Started Confluence Service
10. RAN Access Confluence from Win Server

unfortunately we got the error below

|----------------------------------------------------------------------------------------------------------------------------------------------|
| ``` Confluence will not start up because the build number in the home directory [6441] is newer than the Confluence build number [6211]. ``` |


Tags: confluence-server

server
Apps (plugins) license information
Asked by Daniel Alonso:

I recently did a database migration from Oracle to PostgreSQL and on the testing face we are noticing that the Licenses for the Apps are not there.

Do you know where the licenses are on the database? Probably we have a database corruption that we haven't noticed yet.

Thanks.


Answers:
author: Daniel Alonso
body: All the credit to [@Daniel Santos](/t5/user/viewprofilepage/user-id/502125) thank you!

<https://confluence.atlassian.com/confkb/how-to-get-a-list-of-confluence-apps-and-their-licensing-information-959301808.html>

comments: author: Daniel Alonso
body: Just one question [@Daniel Santos](/t5/user/viewprofilepage/user-id/502125) how can I save that results on the csv file? I tried to run it but I cannot see the file


author: Diego
body: Hey [@Daniel Alonso](/t5/user/viewprofilepage/user-id/1164197) , thanks for getting in touch with us.

Could you clarify what you meant with "...I cannot see the file". Does that mean that you are unable to open it or that the file was never generated to begin with?

Depending on this, we might need to tackle the issue a little differently!

Let us know.


author: Daniel Alonso
body: Thanks [@Diego](/t5/user/viewprofilepage/user-id/1188952) what I wanted to say is that I ran the script and I don't see any results. Is there a way I can save the results on a file? I'm planning to use the PowerShell option.


author: Callan Netops
body: You should be able to get the license keys from your atlassian account licensing page and re-apply them. <https://my.atlassian.com/>

comments: author: Daniel Alonso
body: So is this info no stored in some place to apply it automatically?


Tags: database

migration

oracle

postgres
How do I gain access to Atlassian Companion?
Asked by Matt McCorkle:

I am trying to embed an Excel Spreadsheet that can be manipulated by employees and saved...thus allowing everyone to view the uploaded work. I successfully have the excel sheet on the page. When I click the spreadsheet to try and edit it...I'm running into an error. I click the "edit with" tab. Then I click the "edit using excel 2016" tab. Then, an error appears indicating "access denied". I have Atlassian Companion downloaded to my computer and have already trusted Confluence to use the app. Now for some reason I am no longer able to open the Atlassian Companion app nor do I have access to edit documents in Confluence.


Answers:
author: Dominic Lagger
body: Hi [@Matt McCorkle](/t5/user/viewprofilepage/user-id/3252937)

What error do you get exactly? Just the Access denied or a runtime error?

Do you get the same rror on an other document in your confluence?

The "Access denied" seems to me, that someone changend the permissions on the space or the page (see restrictions). Or with the companion app it could be, that the trust wasn't accepted or faulty.

Thanks for sharing the information

Best Regards

Dominic

comments: author: Matt McCorkle
body: Hi Dominic,

The error message that pops up says "Lockpoint encountered a problem. Access denied" and this message appears right after I click "Edit with Excel 2016".


author: Scott Dudley _Cenote_
body: Hi Matt,

The error message suggests that Cenote Lockpoint might be involved. Could you please drop us a line with your contact info on the [Cenote support page](https://www.cenotelabs.com/support) so that we can get more details?

In general, this sort of message would typically appear if there were a communication or network error in trying to reach the server. If the page can be reloaded without error but editing still doesn't work, the message could also appear if there were some sort of error on the server itself, which we'd be happy to investigate further.

With best regards,  
Scott @ Cenote


author: Matt McCorkle
body: Hi Scott,

I accidentally clicked a button in my email that turned off the ability to view your responses. I am unable to replicate the lockpoint error, however I still am running into the problem with the "edit with" function. I can successfully click the "edit with excel 2016" tab...but then the excel sheet never loads to allow me to edit.
How to remove an article from the How-To Article list
Asked by Helen Reynolds:

I would like to remove an article I created


Answers:
author: Pete Singleton
body: The how-to list is determined by labels. Any pages in your space with the label "how-to" will show in the list. Simply go to the page you want to remove from the how-to list and edit the page's labels.


author: Merve Nur Bas
body: Hey Helen,

if you want to remove the article itself at all, you will have to delete the page. Simply click on the three dots on the top right corner of the page and select delete. If you cannot see the option, you will have to contact an administrator to either delete it for you or give you the respective permission.

Regards.
Creating a space from another application
Asked by julio.arbelaez@smartmatic.com:

Hi Community,

Our current CRM has been developed in Python. When an opportunity sale reaches a certain stage, we need to create a space in Confluence to start collaborating work.

How can we "send the signal" from the CRM to confluence in order to create the space, using a specific template and with some parameters on it (as name of the space, and some additional data to place in the space)

Is that an API?, o is it a Web Service we can consume?

Please give me some ideas!


Answers:
author: Mikael Sandberg
body: Hi Julio,

Welcome to the Atlassian Community.

You can do this using the [REST API](https://docs.atlassian.com/ConfluenceServer/rest/6.15.4/), and you may also want to check out the [Atlassian Developer Community](https://community.developer.atlassian.com/?_ga=2.235686466.2125426.1559055317-1870225190.1558650234) for any questions regarding Confluence development.


Tags: confluence-server

server
Is the storage limit only applicable on attachments?
Asked by Hans Tubbax:

in the Atlassian Cloud storage policy it states that:  
The storage limit for each Atlassian Cloud product is 250GB.

Storage is primarily made up of:

* Attachments from Jira products
* Confluence attachments

Does that mean that the storage of pages and spaces isn't included and thus (theoretical) unlimited?


Answers:
author: Nic Brough -Adaptavist-
body: Pages, spaces (and issues and projects) all live in the database, so they do take up space. But not a huge amount as databases are quite efficient in their use of disk space.


author: Jean Ann Harrison
body: Hi all;

I found this question which is relevant to my question. Is the 250GB limit specific per application meaning 250GB per Confluence usage and 250GB per Jira or at the application usage combined in the Standard plan? Many thanks for your assistance in this matter.


Tags: cloud
how is Trello and Confluence account attached?
Asked by Petra Lossen:

I am interested in getting to know if the Trello account is financially or organizationally attached to the account of confluence? Or are they completely seperate and it does not make any impact if I have one or both apps?


Answers:
author: Diego
body: Hello there!

You can rest assured that pricing and billing for Confluence and Trello are separate, Petra. You do not need to have one to use the other nor the billing of one affects the billing of another.

You can also check the *Billing for Confluence and Trello* in the following links:

*++**[Trello - Prinicing](https://trello.com/pricing)**++*

[*++**Confluence - Pricing**++*](https://www.atlassian.com/software/confluence/pricing?&aceid=&adposition=1t1&adgroup=56762728218&campaign=1398156458&creative=301790275104&device=c&keyword=confluence%20pricing&matchtype=e&network=g&placement=&ds_kids=p32967562109&ds_e=GOOGLE&ds_eid=700000001542923&ds_e1=GOOGLE&gclid=EAIaIQobChMI34Hk38TS4gIVl4WRCh0qMQ3SEAAYASABEgIs-fD_BwE&gclsrc=aw.ds)

The only link between them is when we start speaking about *Board Visibility And Trello Access*. This is due to the fact that Trello also has permissions and the Confluence integration respects those. Excerpt from our documentation:
> ***Respects permissions**: Before you can see a card or board, you'll be asked to sign in to Trello. Any content you don't have permission to see will display a note letting you know that you don't have the necessary access to view it yet.*

This means that if you need someone who does not have a Trello account to see Trello content, you may need to set the board as *Public,*as specified here:

[***++Changing the visibility of a board to public, private, or team++***](https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team)

If your board can not be visible from outside, you may need to create Trello accounts for everyone who needs to access Trello content.

For more information on the usage of Trello and Confluence Cloud you can check our documentation on this right here:

**++*[Use Trello and Confluence together](https://confluence.atlassian.com/confcloud/use-trello-and-confluence-together-943978256.html)*++**

Currently, we do not have a native way of integrating *Confluence Server and Trello.*Here you can check our open suggestions on this:

***++[CONFSERVER-45779 \| Add Trello macro to Confluence so that Trello boards can be displayed within Confluence](https://jira.atlassian.com/browse/CONFSERVER-45779)++***

[***++CONFSERVER-53529 \| Enable Confluence tasks to be created in a Trello board instead of having them in Confluence only++***](https://jira.atlassian.com/browse/CONFSERVER-53529)

Let me know if this helps you out Petra! Looking forward to your reply.


Tags: trello
Is there a way of setting up approvals within confluence in the cloud without buying tools?
Asked by marc.bourre:

We are using Jira and Confluence on the cloud. Is there a way to restrict or be able to setup approvals in Confluence without having to buy a tool?


Answers:
author: Diego
body: Hello there!

Marc, if we are talking about approvals for page publishing, setting reviewers and notifying users about the current status of the page, the answer is no. Confluence does not implements this type of control natively.

We can achieve the desired results via third-party plugins, as you have pointed out. Here is a couple of them:

++***[Approvals for Confluence](https://marketplace.atlassian.com/apps/1216387/approvals-for-confluence?hosting=cloud&tab=overview)***++

[++***Comala Approvals for Confluence***++](https://marketplace.atlassian.com/apps/1219822/comala-approvals-for-confluence?hosting=cloud&tab=overview)

Let us hear from you Marc!

comments: author: marc.bourre
body: Thank you

Marc


Tags: evaluator-resources