youngmon/atlassian-qna huggingface dataset:
Can you build filters and notifications from an Issue Collector?
Asked by Jodi Jones:

I'm playing around with the use of a Jira Issue Collector so that users in my organization without Jira access can submit bugs and they'll come right into my backlog.

My questions are:

1. Does the submitter get any kind of confirmation after they've submitted the form?
2. Can the project admin or any other users in that project set up notifications so we know when a new issue came in from the collector?
3. Can you build filters off the issues that came in from a collector?
4. When the issue collector form is submitted, is the issue added immediately to that project's backlog?


Answers:
author: Trudy Claspill
body: Hello [@Jodi Jones](/t5/user/viewprofilepage/user-id/5499353)

1. Since you said the users of the issue collector don't have Jira access, I am guessing the the issue collector setting for **Match Reporter** is set to **Always use Issue Reporter**, which means the Jira issues created by the issue collector have a static reporter that is not the person who actually submitted the form. In that case Jira notifications based on the Reporter field would not be sent to the person who submitted the form.

If, within the form, you collect the email address of the submitter, then you could use an Automation Rule to send the submitter a confirmation.

3. So far I have not found any field or property that indicates an issue was created as the result of an Issue Collector submission. If you had a special user that you used only as the Reporter for the Issue Collector issues, then you could use that as a way to identify the issues created from the Collector.

2. The creation of an issue by the Collector triggers the Issue Created Event. So whatever Notifications you have based on that event will be fired.

If you want special notifications for issues created by the Collector, you could set up an Automation Rule that would be triggered by Issue Created, and use a Condition to detect that the issue was created by the Collector (see #3 above), and then use the Send Email action to email the interested parties.

4. Is your question here focused on the timing ("immediately") or the addition of the issue specifically to the "backlog"?

If it is the latter, Issue Collectors can be used only with Company Managed projects. The definition of "backlog" is based on the Agile Board(s) you have referencing that project. If you are using Scrum boards, then yes, the issue would appear in the Backlog for any Scrum board where the newly created issue is within scope. For Kanban boards the "backlog" is based on the Status of the issues, so the issue would appear in the Backlog for Kanban boards where the newly created issue is within the board's scope and the Status of the newly created issue is mapped to the Backlog for the Kanban board.


Tags: cloud

issue-collector

jira-cloud
How can I filter the Timeline of a Scrum project to view tickets scheduled in different sprints?
Asked by Kevin Boyle:

I have sprints visible on my Scrum timeline, but there is not filter for sprints.  

The work around I've established is to create releases for each sprint, and then I can filter the timeline on Version.  

I have been able to create 2 quick filters:  

1. To view tickets in the current sprint: "Sprint in openSprints()" and
2. To view tickets in all future sprints: "Sprint in futureSprints() OR Sprint is EMPTY AND status != Done"

Are there better ways to filter the Timeline by which sprint tickets are assigned to?


Answers:
author: YY Brother
body: Hi [@Kevin Boyle](/t5/user/viewprofilepage/user-id/5514200)

Welcome to our Community.

If you're running scrum within a single scrum team, you can see all the issues easily or directly from the Timeline because the sprints are in sequential order in the Timeline.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328736i5929BE66CDB444CA/image-size/large?v=v2&px=999 "image.png")

Thanks,

YY?

comments: author: Kevin Boyle
body: Thank you. We have so many items in our backlog I am trying to filter out the rows the aren't relevant.


Tags: cloud

jira-cloud
Board configuration setting missing in new company-managed project??
Asked by Bruce Fint:

I've just created a new project in our Jira, done this dozens of times before. The interface has completely changed (this is a company-managed project) and there are no options to configure the board other than to update the cards.

Does anyone know what's going on, where the board configs are moved to?

Any help is appreciated.


Answers:
author: Trudy Claspill
body: Hello [@Bruce Fint](/t5/user/viewprofilepage/user-id/77134)

Can you provide a screen image of what you see? If we can see the entire screen (the left-side panel showing the project type at the top and bottom, and the board layout) that would be helpful. Obscure details from actual issues.


Tags: cloud

jira-cloud
Filter Issues by Sprint Name
Asked by ebony burroughs:

In my Jira project, there are 6 scrum teams sharing a single backlog. It's the worst because when each team creates future sprints, all the future sprints for all the teams show up in the backlog.I I think I figured out the JQL but the statement keeps getting kicked back. Any idea what's broken here?

sprint in openSprints() AND sprint in futureSprints() AND sprint in (name \~ "Emerald") ORDER BY created DESC


Answers:
author: Trudy Claspill
body: Hello [@ebony burroughs](/t5/user/viewprofilepage/user-id/5515835)

Welcome to the Atlassian community.

You can set a filter such as

sprint=Emerald

...to get all the issues that are in Sprints (past, current, or future) where "Emerald" is part of the sprint name.

However, that would exclude issues not assigned to any sprint. To include such you would need to add:

sprint is empty

And if the issues had been in the team's sprints in the past but is now owned by a different team, to exclude the assignments for previous closed sprints you would want to add

sprint in openSprints() or sprint in futureSprints()

Altogether the filter would be

sprint is empty or (sprint=Emerald and (sprint in openSprints() or sprint in futureSprints()))

An alternative would be to make use of the native Team field to set an owning team for each issue and then filter based on that.

<https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-team/>

<https://support.atlassian.com/atlassian-account/docs/using-atlassian-teams-in-jira-projects/>

comments: author: ebony burroughs
body: This gets me what I need! Thank you!


author: YY Brother
body: Hi [@ebony burroughs](/t5/user/viewprofilepage/user-id/5515835)

Welcome to our Community.

I suggest you split the currrent single project into 6 scrum boards, each of which is for a specific scrum team. By changing the way of management, collaboration and management will be easier.

Thanks,

YY?

comments: author: ebony burroughs
body: That would be my preference as well but due to organizational constraints, this is not an option in the short-term.


Tags: cloud

jira-cloud
Swimlanes not working in Firefox
Asked by Predrag Miocinovic:

Recently swimlanes in Kanban board stopped working on my Firefox. Same board displays swimlanes just fine in Chrome. I could not find any switch or otherwise that might control Firefox differently from Chrome.


Answers:
author: Predrag Miocinovic
body: Issue was faulty FF profile. Deleting it fixed the issue:  
.\\firefox -profilemanager


Tags: cloud

jira-cloud
Story Points don't populate in backlog until ticket is previewed (Also fixed!)
Asked by chris_b:

Hi Community.  

I'm posting this in case others run across the issue. It's unlikely to happen for many instances, but if you ever use the Jira Project import tool (for moving projects between different Jira sites), you may run into this problem.   

**TLDR - Check the field contexts for duplicate/broken contexts.**   

A team member reached out and pointed out an issue where in the backlog of their scrum board, the Story Point field was showing a blank ++until++ you clicked the ticket and previewed it, then the numerical value would be populated. It only happened on one site, and we have many sites. If you refreshed, all values would vanish again - and you would get 0s for all the SP-Totals lozenges at the top of each sprint.  

After a lot of googling for story point issues, someone mentioned they had the wrong Search Template selected, and by fixing that, the tickets would display correctly. That was **not** the issue with our site - but it got me thinking about what could be changed on a custom field.  
It turned out that the Jira import tool had created 4 empty global contexts, and those were causing the Story points to not render in the backlog estimations.  

(so all our tickets in the backlog showed this:)  
![Screenshot 2024-06-07 140354.png](https://community.atlassian.com/t5/image/serverpage/image-id/328697i4B370CB69AB1A0F9/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 140354.png")  
After deleting all the 'broken' contexts, the Story point values appeared as expected in the backlog.  

(should look like this)  
![Screenshot 2024-06-07 140742.png](https://community.atlassian.com/t5/image/serverpage/image-id/328698iBEE4F58ECCA04F9F/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 140742.png")  

<br />

<br />

I hope this saves someone some time!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@chris_b](/t5/user/viewprofilepage/user-id/5228551) ,

thanks for sharing the solution!

comments: author: chris_b
body: You're welcome!  

I found another issue the import tool caused, yesterday - I should post that one too. Open sprints copied to a new site *may* actually end up breaking in exciting ways, causing you to have to delete copies of boards to allow users to open and close sprints. (Weird, right?)  

TLDR - that tool is dangerous, and you need to assume something will break.


Tags: cloud

jira-cloud
historic
Asked by SABRINA AJAX:

I would like to see alll the previous work that I have done throught TRELLO

Thanks for your feedback


Answers:
author: Alex Koxaras _Relational_
body: ?? [@SABRINA AJAX](/t5/user/viewprofilepage/user-id/5226744) and welcome to the community,

How do you define the "work that you've done"? Based on you moving the card to another list? Based on comments? Based on checklists? Based on being a member of a card?
Count cards from a board?
Asked by Gerente general SIAT corporativo:

```
I have 3 boards, the first board works for me to make records, 
the second board or to give solutions and the third board for complaints,
 I have automated board 1 to go to board 2,
 but I want to know how many cards were created on board 1
 Is there a way to get that data?
```


Answers:
author: Dreamsuite Mike
body: I think [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) could help you with this. Take a look

Other options:

Instead of moving cards from board 1, you could copy and link them them and use [Dashcards](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards) to keep a count.

1 question, are you looking to implement something to keep track of this in the future or are you asking to retrospectively find out how many were created?
Getting Apple Reminders onto Trello Cards
Asked by daniel:

I've tried IFTTT, Make, Zapier, iOS Shortcuts, and others to get Trello to Create a Card in a Trello List from an individual Apple Reminder but come up empty. (Import whole Apple Reminder Lists???)  

Oh, IFTTT will creat a new card from a New Reminder, but it can only contain *some* info from an Apple Reminder only in the Trello card TITLE. No Priority set, no Due Date, no Notes, no Subtasks, no Flag, etc. from Apple Reminders.   

Frustrating because I've been using Apple Reminders extensively and I can't all of a sudden start relying on Trello Lists, Cards, and reminders.   

I would LOVE for Trello to be the One App to Rule Them All!


Answers:
author: milynnus
body: [@daniel](/t5/user/viewprofilepage/user-id/4854326)

I do not use IFTTT but my experience in using ShortCut and Trello is that it is limited to the capabilities of widget. In the case where you requirements cannot be fulfilled, I have to call and endpoint that will provide the services needed using Trello api. You have to pass the card id and other data from your app to the endpoint. For example ...update of card location.

comments: author: daniel
body: Sorry, was unable to understand the answer.


author: milynnus
body: [@daniel](/t5/user/viewprofilepage/user-id/4854326)

Here are two cards created with Apple Short cuts from Reminders from a List ("Automation") and a simple condition that reminder date is today. Noticed that I am able to attach the images that was created from the reminder.

![Screenshot 2023-06-13 at 4.10.17 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/262833iDEB3D6141BCB9108/image-size/large?v=v2&px=999 "Screenshot 2023-06-13 at 4.10.17 PM.png")![IMG_7477.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/262834i60DEFF4AEB229E12/image-size/large?v=v2&px=999 "IMG_7477.jpg")


Tags: calendar

ios

ios-reminders

reminders
Does Trello have Org Chart Trees?
Asked by Kenneth Dyer:

I am trying to set up an org tree of my current staff and start doing some moving around, does trello, if I purchase it have that feature?


Answers:
author: Dreamsuite Mike
body: Out of the box, no.

You can get creative and create one with lists and cards but it would be like Trello, somewhat flat in nature.

Alternatively you can use these power-ups to have an org chart in a card:

[Draw.io](https://trello.com/power-ups/59e60179a83e5a5354c68bec/diagramsnet)

[Miro](https://trello.com/power-ups/5893c2b56bde057070fbc1b7/miro)

[Smartdraw](https://trello.com/power-ups/59a4906c3f7adfce1ee9681b/smartdraw)
Are Admin Customizations and Restrictions Possible?
Asked by Paul R:

Can the account admin prevent other users from moving or rearranging lists on a board?

Similarly, can the admin prevent members or users from re-arranging items on check-lists?


Answers:
author: Paul R
body: [@Nathan Smith](/t5/user/viewprofilepage/user-id/4510456)

The reply function would not work therefore, I responded here as an answer: The question was referring the order of the checklist items. Anyone seems to be able to easily rearrange the order of the checklist items, which is not a good standardization practice. Same question applies to the order of list, in any Board.![Trello1.png](https://community.atlassian.com/t5/image/serverpage/image-id/259604i997D23981CBE6BF6/image-size/large?v=v2&px=999 "Trello1.png")![Trello 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/259605i0D8786ABCE92647F/image-size/large?v=v2&px=999 "Trello 2.png")

comments: author: Nathan Smith
body: Hi [@Paul R](/t5/user/viewprofilepage/user-id/5224421)

There's no way to restrict who can reorder checklists or lists on your board but still allow them to edit the rest of details on the board.

If you want to prevent someone reordering your lists and checklists you'll need to make them an Observer on the board which'll give them read-only access to the board so they can view information but can't edit any of the cards.


author: Nathan Smith
body: Hey [@Paul R](/t5/user/viewprofilepage/user-id/5224421)

If you're wanting to prevent people completing actions on your board, the best way to do this is to make them an Observer. This is a feature of our Premium plan, it allows you to make someone an Observer on a board instead of a Normal member or an Admin which gives them read-only access to view the cards on the board but not be able to edit them. Here's a link with some more information on this - <https://support.atlassian.com/trello/docs/adding-observers-to-boards/>

You can also change the settings to allow Observers to comment on your boards if this is something you'd need them to do.

comments: author: Paul R
body: The question was referring the order of the checklist items. Anyone seems to be able to easily rearrange the order of the checklist items, which is not a good standardization practice.
Does Trello offer a translation capability for comments
Asked by John Worthington:

We have a multi-lingual collaboration and chats/comments underway...is there a way to have Trello translate comments/questions from one language to another?


Answers:
author: Lara
body: Hi John,

Thanks for reaching out!

Right now, Trello doesn't translate card content based on the user's language preferences.

I definitely understand how this could be helpful, so I've passed this feedback on to our product team.

As a possible workaround, users can install a browser extension (such as [Google Translate](https://chrome.google.com/webstore/detail/google-translate/aapbdbdomjkkjkaonfhkkikfgjllcleb)) and manually translate the content on cards within their browser tab.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Como puedo dise?ar rutas
Asked by Ivan De Armas:

Como puedo dise?ar rutas a?adiendo las ubicaciones a las tarjetas una tarjeta es origen y la otra destino


Answers:
author: Sal
body: Hey [@Ivan De Armas](/t5/user/viewprofilepage/user-id/5226321),

I'm not sure if I'm following your question, but if you're talking about mirroring cards or creating task dependencies between cards, it's definitely possible. I also recommend you take a look at these articles to learn more about mirroring cards and creating card dependencies:

* <https://support.atlassian.com/trello/docs/mirroring-cards/>
* <https://support.atlassian.com/trello/docs/creating-and-managing-task-dependencies/>

Both concepts of mirroring and task dependencies can be achieved through Trello Automation tool. I hope this information helps!

comments: author: Ivan De Armas
body: Thank you for your response. For me a card is a specific place and I need to be able to schedule trips between these places. To design routes of displacement.
Automation Failure...
Asked by Brad:

I have an automation that turns items in a specific checklist into linked cards to create a parent child relationship. You can see from the screenshot that it is renaming the card with the {cardlink} instead of the {cardname} in the automation. How do I fix this?  

Note - this automation is on many other boards and works fine.  
![image_2023-05-23_113354694.png](https://community.atlassian.com/t5/image/serverpage/image-id/259024iBE402331E1DDB4E7/image-size/large?v=v2&px=999 "image_2023-05-23_113354694.png")![image_2023-05-23_113436101.png](https://community.atlassian.com/t5/image/serverpage/image-id/259025i9B3ECBFF3856FCFF/image-size/large?v=v2&px=999 "image_2023-05-23_113436101.png")


Answers:
author: Dreamsuite Mike
body: instead of...

*rename card to "{cardname} -*

put...

rename card to {checklistitemname} -


Tags: automation
Jira Power Up Deprecated
Asked by christopher.tirro:

With the Jira Power Up being Deprecated just wondering what alternatives are available.

Thanks.


Answers:
author: Ellie Kulick
body: Hey [@christopher.tirro](/t5/user/viewprofilepage/user-id/5226344)

We've introduced smartlinks on the cardback as an alternative to the Jira power-up. With it, you can copy and paste your Jira links into the card back, choose how your link is displayed, and can preview or work with linked items directly from the card back.

You can read more about it in this article: [Powering Up Card-Back Attachments + An Update on Confluence and Jira Power-Ups](https://community.atlassian.com/t5/Trello-articles/Powering-Up-Card-Back-Attachments-An-Update-on-Confluence-and/ba-p/2367112)

Let me know if you have any additional questions!

Best,

Ellie

comments: author: Chris tirro
body: So this doesn't seem to work - I paste a link and do not get the same options the article displays/explains.

Something I need to do?


author: Sushant Verma
body: Hi [@christopher.tirro](/t5/user/viewprofilepage/user-id/5226344)   

Welcome to the community!  

For alternative, the GitHub powerup is still available.  

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/259039iEED4089DC1894C40/image-size/large?v=v2&px=999 "Capture.PNG")  

And I've also found [Clickup.com](https://clickup.com/)  

Regards,  
Sushant Verma
no logro ver los comentarios en trello
Asked by Alejandro Campana:

He compartido un tablero con 2 listas y 1 miembro invitado, en una de ellas veo los comentarios del miembro invitado pero en la otra lista no logro ver los comentarios que me hace este mismo miembro


Answers:
author: Alina Kurishko
body: Hi Alejandro,

Welcome to the Atlassian Community!

I hope you don't mind me answering in English ?

I'm not entirely sure (and online translators don't bring any more clarity, sadly) what your workflow looks like and where those 2 lists are that you can't see the comments there, but this behavior sounds weird.

Could I ask you to create a ticket through [++https://trello.com/contact?++](https://trello.com/contact?) This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared publicly.

We'd be glad to help!

Alina \| The Trello Team

comments: author: Alejandro Campana
body: Thank you Alina ! i?ve already solve the problem


Tags: comment
Setting up a multi-week course
Asked by Doug Pepper:

HI, I'm attempting to use Trello for a multi week course for lesson plans and student interaction. I'm not clear on the best approach for an 8 week course.

* 8 boards, 5 daily lists per week (students then have to remember which week/day they did a topic on)
* 1 board, with all days on it (40 lists, concerned about it being busy)
* 1, board and swap out the day lists each week (but then do students lose visibility of previous lists)

Any Suggestions? TIA


Answers:
author: mustafa sener _Hipporello_
body: Hi,

Why you don't use due dates and calendar view together. In this way, you can group your courses based on the content or the day of the week.

comments: author: Doug Pepper
body: I dont have those views so assume they are premium features


Tags: education
How can I disable the product trello for all users?
Asked by St?phanie Clarc:

Trello is not GDPR complianced for us. Only programms and tools that save full data in Europe is allowed to be used in our company group.

Unfortunately I could not find how to deactive trello for our users.

We have Confluence and Jira in Premium version (Data saved in Europe) so trello is available per default for all our users.

But we need to deactive trello. It is not sufficent for us with hunderts of users to inform them not to use trello.

How is it possible?

Thank you in advanced


Answers:
author: Alex Koxaras _Relational_
body: Hi [@St?phanie Clarc](/t5/user/viewprofilepage/user-id/4468028)

Unfortunately you can't deactivate trello for your users. There is currently an issue in progress <https://jira.atlassian.com/browse/ACCESS-1468> which includes trello, BUT trello in not planned for this year unfortunately.