youngmon/atlassian-qna huggingface dataset:
Backing up our Confluence Site --- 120GB of Data
Asked by Rachel Coles:

Hi All,

I know this topic has been raised a few times but some of the posts are old.

Backing up of a Confluence Cloud Site and then trying to restore spaces/pages etc.

From what I have read and looked into, the backup options of Confluence are very limited...Which I must say is actually quite disappointing from a company of this size. You can cannot restore individual pages, spaces etc. without haven't to restore the whole Confluence Site.

We have over 120GB of data sitting inside Confluence and we cannot backup this data via the STD Confluence method due to the size.

So at present we have having to mainly backup each space individually and then manually move this data offline to make it more secure.

Atlassian, say they are working on a better backup solution but it's not a top priority to them as mentioned in a post.

I do know a company 'Rewind' are working on a proper Confluence backup solution but it's still in testing and Beta will be released in July   
<https://rewind.com/products/backups/confluence/>

Is there another way to backup all of our Confluence data or should we stick to doing the manual backup of the data and then look into Rewind when it becomes available?


Answers:
author: Shannon S
body: Hi Rachel,

Thank you for raising this on Atlassian Community. It's possible to restore[individual space and page backups](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/), which you mentioned. So, I believe your primary concern is your ability to back up an entire site despite its size.

Our development team is working to overhaul the backup experience, particularly for those in your situation. They added a note in the following feature request:

* [CLOUD-6498](https://jira.atlassian.com/browse/CLOUD-6498) *Automatic Backup generation in Backup Manager*

> \[...\] We are looking to overhaul the backup/restore experience completely, especially for those that have very large datasets. With that said, there will be a mechanism available to automate this yourself, until we build that functionality into the UI.
>
> * <https://community.atlassian.com/t5/Backup-Restore/gh-p/backupandrestore>
>
> Click the link, click **Send a request to join**, and we should get you in within 24 hours to review our strategy and provide feedback as we go.

I recommend joining that group so you can provide the team with your feedback directly.

I hope that helps! Please let me know if you have any questions.

Take care,

Shannon \| Atlassian Cloud Support


Tags: cloud

confluence-cloud
Is there a macro to display the latest scroll versions version number on a page?
Asked by Ally Lancaster:

I can create a user macro to display the confluence page version number, is there a way to do this for the scroll version number?


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Ally Lancaster](/t5/user/viewprofilepage/user-id/2249099)

This topic was discussed in the past. Please check links below:

- <https://community.atlassian.com/t5/Confluence-questions/Display-a-page-s-current-version/qaq-p/253833>

- <https://community.atlassian.com/t5/Confluence-questions/Display-the-Confluence-Version-on-a-page/qaq-p/185763>

Regards,

Seba

comments: author: Ally Lancaster
body: Hi Seba, I appreciate the links however I am looking to display the version produced using the plug-in Scroll Versions. Not the Confluence version.

This first screenshot is from the macro: **Scroll Document Version History**

I have circled in red what I would like to be able to display elsewhere

**![sv.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/197211i9B6D9DE10C730ACA/image-size/large?v=v2&px=999 "sv.jpg")**

Here is an example of where I would like to display this version (using the page properties macro)

![sv2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/197212i9C86B12A12356D6C/image-dimensions/252x229?v=v2 "sv2.jpg")


author: Sebastian Krzewi?ski
body: [@Ally Lancaster](/t5/user/viewprofilepage/user-id/2249099)

Thanks for clarification. I think the best option will be ask add-on provider about that.

I don't know this add-on so I can't help :/


Tags: cloud

confluence-cloud

scroll-versions
11 users instead 10
Asked by ??????? ?????????? ????????:

My product has a license for 10 users. There are 10 users registered in the system, but 11 users are displayed. The system has switched to a read-only state.  
Information about the number of users is not relevant.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@??????? ?????????? ????????](/t5/user/viewprofilepage/user-id/1804327) ,

please take a look to the following troubleshooting article <https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html>

Hope this helps,

Fabio

comments: author: ??????? ?????????? ????????
body: the ccom.atlassian.confluence.user.DefaultUserAccessor was added  
but log file with the name  
atlassian-confluence-security.log  
does not appear.


author: ??????? ?????????? ????????
body: 2022-05-13 11:45:17,817 INFO \[read-only-transaction:thread-1\] \[atlassian.confluence.user.DefaultUserAccessor\] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: \[USECONFLUENCE,0,null,null,null\]


author: Patrick Vanhoof
body: See <https://community.atlassian.com/t5/Confluence-questions/Licensing-is-counting-11-active-users-even-though-only-10-users/qaq-p/1913779>

Maybe that helps?


Tags: confluence-server

server
Confluence Page Permissions
Asked by Effectus Digital:

Is there a way for users to draft their changes in Confluence but not publish it?

We want to give them access to draft their changes but not allow them to publish it without our approval.


Answers:
author: Ollie Guan
body: Hi [@Effectus Digital](/t5/user/viewprofilepage/user-id/3034730) ,

Workflows for Confluence transforms how pages and documents are created, reviewed, approved, and published in Confluence with custom workflows.

[https://marketplace.atlassian.com/apps/1222276/workflows-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1222276/workflows-for-confluence?hosting=cloud&tab=overview)

[https://marketplace.atlassian.com/apps/142/comala-document-management?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/142/comala-document-management?hosting=cloud&tab=overview)


author: Fabio Racobaldo _Herzum_
body: Hi [@Effectus Digital](/t5/user/viewprofilepage/user-id/3034730) ,

my suggestion is to try <https://wiki.comalatech.com/display/CDCCL/Comala+Document+Control+for+Confluence+Cloud> plugin. It's the best way to manage your need.

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Automatic modification pages using Template
Asked by J M:

I stated using confluence these days.

Though I made a template and many pages based on the template, I have to modify the same point in the pages. Modifying the point in the template is not reflected in the pages, so it would be a hard work.

I can't modify for the all pages at the same time, is this correct?

Can I reduce this work load?


Answers:
author: Manon Soubies-Camy
body: Hi [@J M](/t5/user/viewprofilepage/user-id/4924752) and welcome to Community!

You are right: updating a template can't update pages using it retrospectively.

There isn't really any solution to make it quicker for you, but here are some thoughts:

* Use [Excerpt](https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-macro/) and [Excerpt include](https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/) macros
* Use [live templates](https://docs.servicerocket.com/scaffolding-cloud/macro-reference/live-template) from [Scaffolding](https://marketplace.atlassian.com/apps/190/scaffolding-forms-templates?tab=overview&hosting=cloud) app

Hope this helps!

- Manon

comments: author: J M
body: Thank you for your reply.

I have not used excerpt and excerpt include macros.

I will try to combine them with a template.   
It means I apply the macros for just phrases that are likely to be changed in the template.  

will that work without any difficulties?


author: Pablo Gamblin _ServiceRocket_
body: Hi [@J M](/t5/user/viewprofilepage/user-id/4924752)

Happy Friday! As Manon mentioned in her response, ServiceRocket has a solution for this in our Scaffolding app for Confluence.

Scaffolding's live-template macro allows you to make modifications in your template and see the changes reflected on every page using said template automatically.

If you would like to see this feature in action as well as find out more about the other features that our Scaffolding app adds to your Confluence instance, we do offer live demos that you can schedule by opening a support ticket in our support portal [**here.**](https://servicerocket-apps.atlassian.net/servicedesk/customer/portal/1)

I hope that this information was helpful.

Best regards,  
Pablo  
ServiceRocket Apps Support Team
Why are info panels rendered differently in a Table of Content Zone?
Asked by Elias B:

Info panels (and other panels) are rendered differently when they are inside a Table of Content Zone compared to when the panels are outside of a Table of Content Zone. Because I use panels both inside and outside of Table of Content Zones this looks really bad.

Any suggestions on how to resolve this (other than not using the ToC zones macro)?

![Screen Shot 2022-05-13 at 11.34.54 .png](/t5/image/serverpage/image-id/197199iC6C6FD0127E0B10D/image-size/large?v=v2&px=999 "Screen Shot 2022-05-13 at 11.34.54 .png")


Answers:
author: Shannon S
body: Hi Elias,

Welcome to Atlassian Community, and thank you for raising this ticket.

I believe you've encountered the following bug:

* [CONFCLOUD-69204](https://jira.atlassian.com/browse/CONFCLOUD-69204) *Table of Contents Zone macro displays tables and panel macros as legacy editor*

The Table of Contents Zone macro displays content as if it were in the legacy editor.

Unfortunately, there is no workaround, and there are no solutions until we resolve the bug. Since I know this isn't the answer you hoped to hear, my sincere apologies. I hope we can see a resolution soon. Please visit the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html) to learn more about how we prioritize our bug fix efforts.

Take care,

Shannon \| Atlassian Community Support


Tags: cloud

confluence-cloud

macro

panel

table-of-contents
How to change space
Asked by soul.li:

The first time sign in, i select the wrong space,how can i change a new space?


Answers:
author: Andy Gladstone
body: [@soul.li](/t5/user/viewprofilepage/user-id/4924643) Welcome to Confluence. Can you elaborate on your issue? Are you not able to navigate to different spaces in your site?

comments: author: soul.li
body: Thank you for you reply, I found the way to change the right space later
Change Attachment Storage to Local
Asked by Mont IT:

I am following these directions to switch from DB to local attachment storage:

<https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html>

and the Attachment storage admin page shows

|----------------------|-----------------------------|
| Attachments storage: | **Database *(Deprecated)*** |

However, on the screen for changing this, the "Locally in Confluence home directory" radio button is greyed out. Is there some other setting or config I need to change to enable this?


Answers:
author: Brant Schroeder
body: [@Mont IT](/t5/user/viewprofilepage/user-id/4924555) Welcome to the Atlassian community

Can you share a screenshot of the issue?

comments: author: Mont IT
body: Yes, so here is the Attachment Storage settings page:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/197859iAB83B4FCFD85A02E/image-size/large?v=v2&px=999 "image.png")

An when I select edit, it shows using DB storage, however, I cannot select "Locally in Confluence home directory":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/197861iECDBC0F17777F1DE/image-size/large?v=v2&px=999 "image.png")

This is in Atlassian Confluence 7.17.2, which I upgraded from a Atlassian Confluence 6.14.1 installation. The original 6.14.1 install seems to allow me to select the option.


author: SK
body: We are experiencing the same issue on 7.13.9.


author: Brant Schroeder
body: [@SK](/t5/user/viewprofilepage/user-id/965529) you will need to contact Atlassian support.


Tags: attachment

confluence-server

server
How to prevent public search engines from indexing a specific space
Asked by Lauren Bertsch:

`We currently use Confluence Cloud and while we primarily have restricted spaces, we do have a public space. Is there a way to prevent public search engines from indexing of a specific space`?


Answers:
author: Lauren Bertsch
body: Thank you. Since we use the Cloud version of Confluence, we cannot add this tag or make changes as if we were hosting the site. That said, I found this discussion which may result in what we need. I'll have our Admin reach out to support to see if this is a solution.

<https://community.atlassian.com/t5/Confluence-questions/I-don-t-want-my-public-confluence-cloud-site-to-be-indexed-by/qaq-p/809574>


author: KC Wong
body: I think you need to add metadata tags to disable indexing: <https://developers.google.com/search/docs/advanced/robots/robots_meta_tag>

See this thread: <https://community.atlassian.com/t5/Confluence-questions/How-to-add-lt-meta-name-quot-robots-quot-content-quot-noindex/qaq-p/390834>

I also found this suggestion: <https://jira.atlassian.com/browse/CONFSERVER-8749>


Tags: cloud

confluence-cloud
Restrict external access to a Confluence Space via email domain
Asked by Anthony Caruso:

Hi all

We are a small organisation (less than 10 internal users) and would like to use Confluence Space (cloud) to share a knowledge base with clients. We do not want to use anonymous share as this opens the space to all external users and using an IP whitelist only works if the clients have a static IP (most working from home users do not have a static IP and harder to manage).

Are you able to allow access via a domain, ie @clientname.com etc with just Confluence Standard or Premium licenses or do you also need to be using JIRA Service Desk (which we do not have)?

I hope this makes sense :)

Thanks in advance.


Answers:
author: Brant Schroeder
body: [@Anthony Caruso](/t5/user/viewprofilepage/user-id/4917875) On Confluence if you do not use a public space everyone accessing the space would need a Confluence license. You can use a domain to provide access this way but you will be charged for every user added through the domain.

Jira Service Management allows customers to access the Confluence space through the service desk. They would be able to search articles based on keywords and submit support requests. You can lock Service Management Desks to specific customers. Customers have to be added manually or though the API. There is an enhancement request to do it via domain. <https://jira.atlassian.com/browse/JSDCLOUD-4519>

comments: author: Anthony Caruso
body: Thanks once again Brant for the prompt response. So to restrict external access to a knowledgebase space we have in Confluence to clients only, we would need to implement service desk and then add users manually (noting an enhancement re whitelist via domain in the queue).

If we do not want to move to service desk now, then we would need to either allow access via anonymous (anyone external can view space) or buy licenses per external user.

Have I got this right?

If there is another option you are aware of / any thoughts they would be greatly appreciated.

Thanks again!


author: Brant Schroeder
body: [@Anthony Caruso](/t5/user/viewprofilepage/user-id/4917875) You have that right. There is not any other options I am aware of.


author: Anthony Caruso
body: Once again thanks so much for your assistance Brant. Greatly appreciated.


Tags: cloud

confluence-cloud
Am I able to see a list of every @ mention for myself to keep track of things that need my attention
Asked by Lauren Mazza:

Hi,

I have been getting tagged in Comments on certain tickets in JIRA recently so I can keep a running tab of requests for enhancements that can't be handled in tickets.

While I try to keep up with every notification, I want to make sure I didn't miss anything. Is there a way to search for every comment where I am tagged?


Answers:
author: Elizabeth Barr
body: Hi [@Lauren Mazza](/t5/user/viewprofilepage/user-id/4804151). Select your profile photo from the Confluence navigation, then select **Tasks**. You will be able to look at all tasks (@ mentions) and filter by those you have created versus those you have assigned and complete versus incomplete.

comments: author: bernd.pollinger
body: [@Lauren Mazza](/t5/user/viewprofilepage/user-id/4804151): unfortunately the only way I could imagine to solve it is investigate/evaluate the Jira-Task report macro in Confluence if a filter on mentions is possible (there used to be a CQL option wich could be used for it). Apart from this mentions imho are broken in Atlassian tools.

Hi [@Elizabeth Barr](/t5/user/viewprofilepage/user-id/4738329) ,

unfortunately a very common problem with Atlassian staff in the later years.

Some clarification:

1. Lauren asked for mentions in JIRA tasks and no on your **Confluence tasks list** You wont see any **JIRA task** (at least not on Confluence cloud...) So a task list is only available with the Jira task macro.

2. The request for mentions in (Confluence) comments is something discussed with Atlassian since at least 12 years now. No, @mentions (which is something different from a /TASK @SOMEONE) are not searchable anywhere currently. This is true for mentions in pages, mentions in comments and mentions in inline-comments alike. Currently the only(!) cexception is "mentions" in CONFLUENCE-TASKS. As such, feasibility of mentions is more of a burden, since users quite often use this incomplete "feature" and wonder why the mentioned user has no idea of having been mentioned. The only "report" is the event-log. If a user receives many events though, out of luck...

check this, maybe: <https://community.atlassian.com/t5/Confluence-questions/Search-pages-based-on-Mentions/qaq-p/116156>

And while this feature has been discussed for at least 12 years, there is a (younger) "suggestion" in your list on that: <https://jira.atlassian.com/browse/CONFCLOUD-71883>

Regards, Bernd.


author: Elizabeth Barr
body: Ah, I see. The question was listed under Products \> Confluence so I assumed it was in reference to Confluence.


author: Diego Zabala Betancur
body: It haven't been fixed yet. There is not a reliable option to list all mentions in Confluence. Also the option "Select your profile photo from the Confluence navigation, then select **Tasks**" does not work properly, it does not list all of your mentions and it's out of date always.


Tags: atl-gruland

cloud

confluence-cloud
How access Cloud Apps Installed
Asked by Rhodnia Johnson:

Good Day, I recently installed the Wrike App within my Confluence page to input a project plan. However I can't seem to open the app for use. Can anyone guide me as to what I may need to do. Thanks

Rhodnia


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

From memory, doesn't that app add macros/functions to Confluence? It's not something you "open the app for use", you put its functions on a page.


Tags: cloud

confluence-cloud
Where my trello ID
Asked by Garfield Reece:

A friend want to send me some templates and he wants my Trello ID. where can i find my Trello ID


Answers:
author: Vero Rivas
body: Hi [@Garfield Reece](/t5/user/viewprofilepage/user-id/4171013)

Take a look at this post

<https://community.atlassian.com/t5/Trello-questions/How-to-get-Trello-Board-ID/qaq-p/1347525>

Regards
Hidden checked items in a checklist are visible again next login
Asked by Henrik Gerdin:

In the app I have hidden checked items in checklists, but the next time I enter these are shown again. This was not the case before I think.

Is this a bug, or is there a standard setting I can use to keep them hidden once I've selected to hide them?


Answers:
author: Henrik Gerdin
body: Hi,

When is this going to be fixed?

<br />

It was first reported almost 3 months ago. As requested I sent the issue to the email address as instructed, and did everything they asked me to, but the bug is still unresolved.


author: Garrett
body: Hi Henrik,

Hm, that behavior may differ depending on the platform.

Can you tell me where you're experiencing this behavior currently please? Is this the web version of Trello or possibly one of the mobile apps?

comments: author: Henrik Gerdin
body: Hi Garrett,

On both my laptop (Windows 10 Pro 64 bit, Chrome v87.0) and iPhone 8 (v14.2).

As long as I have the site/app open, it keeps them hidden, and a while after, but an hour or so later when I go back they are visible again. I do not log out between the sessions.


author: Garrett
body: Thanks for letting me know. I'll confirm the expected behavior with our teams and update shortly.


author: Garrett
body: Hey Henrik,

I heard back from the team on this behavior. Here's how that is expected to work:

* The mobile and web apps do not share this setting, so changing one will not affect the other.
* Hiding a checklist is a per-card setting, so it must be set for each card.
* The setting is stored locally, so logging out should not clear the setting, but clearing your cache/cookies would reset it.
* There is no timer or expiration that should reset the setting.

I did some testing on my end and I found these all to be working as expected. However, if you're still running into trouble and not experiencing the same thing, shoot us an email over at <https://trello.com/contact> and we can take a closer look!


author: Henrik Gerdin
body: Will do


author: J?rg Wittich
body: +1

Having the same issue on iOS 13.6 with the most recent Trello app (2020.16.1). It seems to occur since around November 2020, beforehand it worked perfectly fine.

Every morning I need to reset the setting to hide the checked items for all cards I open. Rather annoying.


author: Blake Hodges
body: I'm having the same issue. Every time I open the app, I have to re-hide each checklist. I don't clear any cache. This happens on any platform I use, browser, iOS, etc. Any time I open the app after it has closed (so I see the Trello load screen on iOS), I have to hide the checklists again. It's infuriating. All iOS Apps are fully up to date. Happens on multiple devices (iPhone, iPad, Mac). Really disappointing. Going to be migrating my projects to other platforms soon.
Finding Cards via Zapier
Asked by Jedd:

I'm using Zapier to automatically move cards from one list to another based upon externally triggered milestones. Trello has a search available that works in most cases (Find or Create Card), except when I want to search multiple lists for a card and then move it to a specific list. How can I search multiple lists for a card?


Answers:
author: Nelia Miller
body: [@Jedd](/t5/user/viewprofilepage/user-id/4170909) did you ever get an answer to this? i have the same question!