youngmon/atlassian-qna huggingface dataset:
Unable to add attachment/labels on a closed issue
Asked by Vineela Durbha:

Hi team,

I am unable to add attachments or labels on a closed issue .i have checked workflow properties but there doesnt seem to be any property added.is there anything else to be checked.

Can you please help me on resolving this isshe


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Vineela Durbha](/t5/user/viewprofilepage/user-id/249783)

can you add attachments to non-closed issues from the same issue type?

comments: author: Vineela Durbha
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)

Addition of labels/attachments is possible for non closed issues but unable to for closed issues

I guess there would have been some restriction being added ,but i am not sure where to check.

Any help on this would be great

Thanks


author: Rebekka Heilmann _viadee_
body: Like you said, Workflow properties would be the one to look at. Check the "Closed" status in the Workflow to see whether the "Editable" property has been set.

Other than that, there's not really standard ways to stop Editing in a specific Status. If you can see the issue it's not Issue Level Security. If you can edit the issue in other statuses it's not Permissions.

Do you have any Marketplace Apps running on the site that might add functionality? Scriptrunner or others?


author: Vineela Durbha
body: Hi

Let me check the workflow properties. Also can you let me know if its possible to only edit labels not the other fields by enabling in workflow properties


author: Rebekka Heilmann _viadee_
body: I don't know of any function that would let you make certain fields editable while others aren't.


Tags: data-center

jira-data-center

jira-misc-workflow-extensions
Jira doesn't load on any browser
Asked by Zere Yergazy:

I am new to Jira and recently created an account and joined a team.

I need to create an issue on Jira as part of my work, but Jira is not loading for me on any browser I have tried both Safari and Google Chrome, I have also tried VPN, but that didn't work either and I would also like to add that Confluence works fine for me, so i'm not sure what the issue is?

This is how Jira looks for me and no matter how long I wait it doesn't change or let me press any buttons on the dashboard.

![Screenshot 2024-06-12 at 19.15.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/329490iE66BB21C19CC32FC/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 19.15.33.png")


Answers:
author: Joe Pitt
body: I suggest you contact Atlassian. I presume they are proving the service


Tags: cloud

jira-cloud
How to show progress in percentage per epic in Jira Advance roadmap?
Asked by Anuj Kumar:

I have created a Jira advance roadmap for project where there are 12 epic and Jira only have Progress (Issue Count and Days) filter which shows details in To-Do, In-progress and Done in percentage only while we hover over each progress, but i am looking a filer which can show the overall progress in 1 or 2 digit percentage without hover over the filter.  
Anyone know any feature or filter which shows the percentage![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329482i2BA2F86958895A0D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Ivan Garcia _Appfire_
body: Hi [@Anuj Kumar](/t5/user/viewprofilepage/user-id/5211512)

As far as I know, that level of customization is not possible in native Jira. If you really need to visualize that data, an Atlassian marketplace app can help you achieve your goal.

I'd recommend you try for free our [Dashboard Hub Pro](https://marketplace.atlassian.com/apps/1223898/dashboard-hub-pro-charts-reports-time-in-status-tables?tab=overview&hosting=cloud) app, which provides a Progress Tracker gadget that allows you to easily see insights on epic completion.

Hope it helps!

![progress_tracker (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/329873i4C1F71D62199BAA0/image-size/large?v=v2&px=999 "progress_tracker (1).png")


author: Danut M _StonikByte_
body: Hi [@Anuj Kumar](/t5/user/viewprofilepage/user-id/5211512),

This can easily done with the **Pivot Table \& Pivot Chart gadget** offered by our **[Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile)** app.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329609i88CE67AD19181888/image-size/large?v=v2&px=999 "image.png")

You just have to configure the gadget with a JQL that returns the issues from your epics: *parentEpic IN (DEMO-1, DEMO-2)* , display the pivot table by *Status Category* and *Epic Link* fields and calculate by percentage of rows by issue count, story points or any other numerical field.

And the table will be displayed on your dashboard, showing the data in real-time.

You could start with **1-month free trial**. If you have any questions, feel free to contact support@stonikbyte.com at any time.

Hope this helps.

Danut


Tags: data-center

jira-data-center
Date Automation
Asked by Mareli:

I am looking for the format for a date automation to look like this:

Wed, 12 Jun '24  

All the formats I get look like this:  

12/06/2024 or 12/Jun/2024

I do not want the forward slash in between


Answers:
author: Hariharan Iyer
body: Hi [@Mareli](/t5/user/viewprofilepage/user-id/5418129) ,

Jira uses [Java formatting](https://docs.oracle.com/javase/8/docs/api/java/time/format/DateTimeFormatter.html) for dates. For your use-case, something like this should work

```
{{now.format("EEE, dd MMM ''yy")}}
```

Hope that helps!

\~ Hariharan

comments: author: Mareli
body: Thanks so much [@Hariharan Iyer](/t5/user/viewprofilepage/user-id/5124435)


author: Mareli
body: Got it :)  

{{issue.customfield_10295.format("EEE, MMM dd, yyyy")}}


Tags: cloud

jira-service-management

jira-service-management-cloud
I want to bulk edit JIRA based on excel sheet provided
Asked by Suman, Shekhar:

I want to bulk change multiple JIRA issues based on excel sheet mapping. The changes are different for each JIRA. So for eg. I want one JIRA to have Rag value R and the other to have G. Can I map the key id for JIRA and the corresponding field value and make a bulk edit using that excel ? Please help. Thanks in advance


Answers:
author: Sadiq Satriya
body: Hi there,

You should be able to convert that excel sheet into a CSV file, and use the **CSV File Import** feature in Jira. This option is under the Jira Settings -\> **External System Import**.

Although this feature is mainly used to import/create *new* issues, it could also be used to update existing Jira issues by specifying the Issue Key in the CSV file. You could refer to [this documentation](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/) under *Updating existing issues*section for more detailed information on this.

A best practice would be to test this out on a newly created project first with some dummy Jira issues, to avoid unwanted/unexpected changes to your production project.


author: Hannes Obweger - JXL for Jira
body: Hi [@Suman, Shekhar](/t5/user/viewprofilepage/user-id/5506735)

just to add to [@Sadiq Satriya](/t5/user/viewprofilepage/user-id/368512)'s great answer: If you are looking for a more interactive experience and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2725012).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. All editable fields can also be updated in bulk, via copy/paste. This works within JXL, but also between JXL and pretty much any other app, like so:

![copy-paste-storypoints-from-excel-to-jxl.gif](https://community.atlassian.com/t5/image/serverpage/image-id/332990i5EB135F52D70CE2D/image-size/large?v=v2&px=999 "copy-paste-storypoints-from-excel-to-jxl.gif")

As you can see, this is super flexible - you really just want to pay attention that you are pasting into the right set of issues. This works for any number of issues in one go, so you should be done with your work in no time.

I should also add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
I would like to remove the yellow date expiration label on a card
Asked by DSW Reclame:

Since the recent color update I experience a lot of distraction from the yellow 24 hour date expiration label on Trello cards. I use the Calender PowerUp, so all the card from the present day have this label which is now much more in your face than before.

Is there any way to remove this?


Answers:
author: Alex W
body: Hey [@DSW Reclame](/t5/user/viewprofilepage/user-id/5245320) - welcome to the Community!

I recommend having a read through the help doc [Adding dates to cards](https://support.atlassian.com/trello/docs/adding-dates-to-cards) which explains when the due dates will turn certain colours. When a date is yellow, this means it's within 24 hours of being due.

There's no way to turn off or customise these colours unfortunately.
Change Color of due Date
Asked by Thomas Benner:

The new color scheme is very confusing. It would be helpful if the date stayed dark red forever like in the old scheme instead of changing to pink. Is it possible to change it or go back to the old scheme.

Thomas


Answers:
author: Alex W
body: Hey [@Thomas Benner](/t5/user/viewprofilepage/user-id/4520268),

I recommend having a read through our help doc [Adding dates to cards](https://support.atlassian.com/trello/docs/adding-dates-to-cards) which shows when the dates will transition to certain colours. As far as I'm aware, the old theme also had a change in colour from the date being close to due, to the date being past due.

Unfortunately there is no way to transition to our previous theme at this time, which you can read about here: <https://community.atlassian.com/t5/Trello-articles/The-end-of-an-era-bidding-farewell-to-Trello-s-original-theme/ba-p/2387030>

comments: author: Thomas Benner
body: the new Scheme makes no sense to me. Red is a strong signal color that enforces to do something, the pink color is almost white and can be overseen easily :-(.
Can I go back to the original colors for card covers?
Asked by Raul:

I really don't like the new color theme and want to go back to the old primary colors. I seem to recall that when I was given the option to change, I was told I could change back.


Answers:
author: Vongsawat
body: They liiiieeed (probably)  

More seriously, the workaround is that you can add a png of a solid colour and set it to be the card cover. There's a powerup called Cover Colors that gives you a colour palette, and a colour picker for adding colours to the palette, that autogenerates a png and sets it to the cover.

It does mean you'll always have an extra attachment on the card just to get the card cover you want.... but yea. Unless or until the Trello Team decides to improve on this feature, I think that might be the only way?

*Or* you can go overkill and get a 3rd party extension (at your own risk, mind) that can detect portions of code on your browser, and replace it with a different code. Essentially, if it ever sees a certain hex colour, it replaces it with your own selected colour instead. Way overkill, but the most seamless solution. Risky if its a nefarious extension and requires figuring out how to get the code to work as you want it to though.
Sync tasks, from within a Trello card, into different people's Outlook calendars
Asked by Mike Heath:

Hi  
I currently use the Cronofy-Trello integration to sync between Trello and my Outlook calendar - this works really well at a card level in Trello.  
However, I have boards that are shared with colleagues and we only want to sync Checklist Items/Tasks, within a card, not at the card level.  
For example:  
- Mike, Max \& Nadine are using the board  
- Mike \& Max are linked to Card #1  
- Mike \& Max have different tasks inside Card #1 but they only want their personal tasks to appear in their Outlook calendar (Nadine doesn't need to see any of the task in Card #1 in her calendar).  
Is this possible?  
Thanks  

Mike Heath


Answers:
author: Alex W
body: Hey [@Mike Heath](/t5/user/viewprofilepage/user-id/1867832) - if you're using the Cronofy Power-Up, I'd reach out to them to see if they can accomplish this. You can reach out to them at trello@cronofy.com
How do I remove the added quotes from a markdown link?
Asked by Jesse Moore:

If I make a link in the Trello description and view its markdown, I see extra characters at the end of the link that aren't part of my original URL.

![trello1.png](https://community.atlassian.com/t5/image/serverpage/image-id/263455iC2910826BFD0573B/image-size/large?v=v2&px=999 "trello1.png")

![trello2.png](https://community.atlassian.com/t5/image/serverpage/image-id/263456i432C99F38C348E32/image-size/large?v=v2&px=999 "trello2.png")

If I click the Copy button and paste it to other markdown editors (e.g. GitHub), the extra characters are pasted as well.

![trello3.png](https://community.atlassian.com/t5/image/serverpage/image-id/263457iDDBD895F4C6FD17B/image-size/large?v=v2&px=999 "trello3.png")

When I try to do a find \& replace for these characters my text editor finds nothing because there are additional characters inserted between the quotation marks. In this case, they are the Unicode characters U+00E2, U+0080, and U+008C.  

I thought this might be a bug with the WYSIWYG editor so I even disabled that and the extra characters remain in my markdown.

Is there a way to keep these extra characters out of the URL?


Answers:
author: Ivan Lima
body: Welcome to the Atlassian Community.

It doesn't seem possible. It relates to the smart link's behaviour, whether inline, card, etc. I tested myself and noticed the "" is added to all links when the option is set to Display URL. I'll poke around and see If I can find anything else.

* <https://id.atlassian.com/manage-profile/link-preferences>

comments: author: Ivan Lima
body: The documentation doesn't mention this behaviour, so I'll leave the link here for reference.

<https://support.atlassian.com/trello/docs/how-to-format-your-text-in-trello/>


author: Jesse Moore
body: Thanks for your response. I found this quote in another question:

"In the meantime, the extra "" formatting you're seeing is related to the new ways that links can be displayed in the card description. When you hover over a link in the new Editor, you now have the option to display the link either as a URL, an inline link, or a card. Because those options aren't a Markdown feature, the information in the "" allows whichever option you selection to display correctly for all users. If you copy these links from the new Editor, it should just copy the URL and not the Markdown, which may make it easier to paste into other applications." - [from here](https://community.atlassian.com/t5/Trello-questions/WYSIWYG-does-my-entire-team-need-to-enable-this/qaq-p/2218939)

It sounds like this behavior is intentional. I will contact support and see if this is something that can be fixed in the long term. Until then, I might need to use another tool that doesn't change the markdown.


author: Ivan Lima
body: Thanks for sharing it. It's a good reference, which aligns with my understanding. I noticed that disabling the new editor keeps the standard markdown. I'm now curious to learn more because If it can't be changed using the new editor, and it's like that by design, I think it's worth updating the documentation to make it clear.


Tags: bug

link
How do you delete the checklists from the checklist drop down?
Asked by valentine gaval:

How do you delete already created checklists from the checklist dropdown.


Answers:
author: Alex W
body: Hey [@valentine gaval](/t5/user/viewprofilepage/user-id/5244793) - welcome to the Community!

I'm assuming you mean the dropdown which comes up when you create a new checklist, and shows the checklists on the board you can copy from. The only way to delete a checklist from this dropdown is to remove the card the checklist sits in from the board.
Multi-board guest no access
Asked by Bruno Luiz:

hello, I have a Multi-board guests that is not able to access the boards.

Thais Solano

@thaissolano7

how can she try to access again, without creating a new user?

Thank you!


Answers:
author: Rodolfo Moreira
body: Hi Bruno, Welcome to the Atlassian community! I hope you're enjoying Trello.

To provide Thais with access to those boards, you can either add her to each remaining board individually or include her as a member of the workspace.

Please be aware that by adding her as a workspace member, she will have the ability to view and edit all visible boards within that workspace. For additional information, please refer to the pages below:

* [Inviting people to a Workspace](https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/)
* [Adding people to a board](https://support.atlassian.com/trello/docs/adding-people-to-a-board/)

If you encounter any issues with your workspace or board setup, kindly [submit a ticket](https://trello.com/en/contact#/) to us. This will allow us to address your concerns privately and prevent sharing sensitive information such as emails, profiles, and board links. ?

Wishing you a great Friday!
Add guests to our Premium Board
Asked by Thomas L?tcke:

Hello everyone,

I would like to add 3 guests to our one and only company board, but can't find a way to do so on Trello. Currently in the Premium subscription we pay for are 4 workspace members and I can't find a button under the "Guests" section to invite or send an invitation link to guests. It is only possible to invite new workspace members, but then we would have to pay for them, even though only one board is used.

Maybe I'm thinking wrong...? How do I add guests to our board without paying for them?I appreciate any solution hint, thank you very much!


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@Thomas L?tcke](/t5/user/viewprofilepage/user-id/5244602) ,  
Are you trying to add the guest through the board?   
*To**invite a guest to your board, invite them normally to the board as a member or Observer (Premium only) using their Trello username or email address.* See [this article](https://support.atlassian.com/trello/docs/board-guests/) if you haven't already.

comments: author: Thomas L?tcke
body: Hi [@?i?dem B?y?ka?ik](/t5/user/viewprofilepage/user-id/4239237)

thank you for your quick support!

I tried to invite guests through the board and found out that they can only be added to the board for free if their Trello account is running under a different domain. So for example, no freelancers can be added as guests if their Trello account was created through our company. That was the problem and we have solved that now.

Have a great day!
Problems with "Create a card from message" tool
Asked by tabathacolossi:

Good morning,  
Our company uses slack and trello as work tools and we would like to report problems with "Create a card from message" tool. We've already sent emails for slack's support team and they told us we should contact trello's support. A print screen from the error message is attached to this email.  
Thanks


Answers:
author: Sal
body: Hey [@tabathacolossi](/t5/user/viewprofilepage/user-id/5244551), I see you've already contacted us about this problem by creating a ticket today. So, I recommend you continue communicating with us through your open case, and we'll be more than happy to continue supporting you through there. I appreciate your understanding!
Como mudar o pagamento de anual para mensal?
Asked by Fabiano Luiz Euz?bio da Silva:

Fiz um usu?rio anual e os outros 2 seriam mensal.


Answers:
author: Sal
body: OI [@Fabiano Luiz Euz?bio da Silva](/t5/user/viewprofilepage/user-id/5239488), eu espero que esteja tudo bem contigo! Nesse caso, eu te recomendo a abrir um caso conosco atrav?s do nosso formul?rio aqui <https://trello.com/contact> para que possamos te ajudar com a tua quest?o, j? que esse assunto est? associado a pagamentos da assinatura do Trello. Agrade?o a tua compreens?o!
Tableros
Asked by Produccion Mylideas:

Tengo una duda, en la opci?n Premium, cuando copias la card de un tablero y la llevas a otro tablero, todas aquellas modificaciones o comentarios que se realicen en la card de origen, se actualizan en la card copiada?


Answers:
author: Beverley
body: Hi there - welcome to the community!

When a board is copied, it will copy over the card and card descriptions. However, it will not copy any activity or comments.

We have a guide with more information here: <https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/>

I hope that helps!
Cascading comments
Asked by Alicia Fil?u Birlanga:

Hello,

Wich is the best Power up or way to have cascading comments in a card where all the team can participate?

I know Threated Comments by Orah Apps, but I wanted to know if there are more options.

Thanks in advance!!!

Alicia


Answers:
author: Cody C.
body: I did a bit of searching, and that's the only one I'm seeing so far! I think you're on the right track if threaded comments in Trello are critical. I think the main goal of keeping them unthreaded is to reduce the effort needed to read through the card's comment history at a glance.
Package Tracker data not showing on the front of cards
Asked by Craig:

The package tracker data is not showing on the front of my cards. Any ideas?


Answers:
author: Sal
body: Hey [@Craig](/t5/user/viewprofilepage/user-id/5244220), which information isn't showing up for you when using the package tracker Power-Up? Is it the status of your packages? Or the status isn't changing for you?

comments: author: Craig
body: I had card covers enabled for the whole front of the card, silly me.


author: Sal
body: No worries and I'm glad you discovered that was the covers messing up with the status of your packages. If you encounter any problems with the Power-Up again, feel free to contact us at <https://trello.com/contact>. We'll be more than happy to help!
How do we change the admin on our team?
Asked by Megan Parshall:

The admin of our team no longer works in the office and we are trying to change the admin. Thank you!


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi! Have you checked this source: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/> ? It looks like an answer to your issue.  
Hope this helps!