Confluence doesnt start
Asked by Jens Polster:

Hello Community,

i know have essential correct error descriptions are but in this case i have to stay vague, becourse from the logs i cant tell anything which could describe this behaviour.  

since friday confluence simply doesnt start up, service and everything is running but all i see is the loading page, not even an error.

i uploaded the logs from service-starting to first access via browser to my dropbox account, maybe you can have a look whats wrong with it.

<https://www.dropbox.com/s/6ne4aoxz891uz2r/logs.zip?dl=0>

thank you


Answers:
author: AnnWorley
body: Hi Jens,

The logs you posted from \<[confluence_install](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/logs show that the Tomcat webserver Confluence uses started up. To find out more about why Confluence is not serving content please check the *atlassian-confluence.log* in the \<confluence_home\>/logs directory.

I look forward to hearing what you find starting from "starting Confluence \<version#\>" onward.

Thanks,

Ann

comments: author: Jens Polster
body: Hi Ann.  
Thanks for the answer, sorry i couldnt reply earlier.   
I was in holiday and as iam in the middle to deploy confluence in the whole company, this wasnt so urgent till today.  

In the Log you mentioned i find the following entrys, i hope they are usefull

2018-07-23 17:01:18,785 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] contextInitialized Starting Confluence 6.9.0 \[build 7701 based on commit hash d7b403a44466e5e8970db7530201039d865e79e1\] - synchrony version 2.1.0-master-ed94c233  
2018-07-23 17:01:28,811 INFO \[localhost-startStop-1\] \[atlassian.confluence.cluster.DefaultClusterConfigurationHelper\] lambda$populateExistingClusterSetupConfig$1 Populating setup configuration if running with Cluster mode...  
2018-07-23 17:01:29,102 INFO \[localhost-startStop-1\] \[springframework.web.context.ContextLoader\] initWebApplicationContext Root WebApplicationContext: initialization started  
2018-07-23 17:01:41,939 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] \<init\> Loading EhCache cache manager  
2018-07-23 17:02:17,701 INFO \[localhost-startStop-1\] \[springframework.web.context.ContextLoader\] initWebApplicationContext Root WebApplicationContext: initialization completed in 48598 ms  
2018-07-23 17:09:14,304 WARN \[C3P0PooledConnectionPoolManager\[identityToken-\>1b61dwo9w1jedf8ptkftct\|3db75b88\]-HelperThread-#1\] \[mchange.v2.resourcepool.BasicResourcePool\] log com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@19a3b7b4 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:  
com.mysql.jdbc.exceptions.jdbc4.CommunicationsException: Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.  

<br />

Thanks for you help.


author: Jens Polster
body: Hi Ann, i tried it again today, always the same message:

![2018-08-07 15_59_42-Errors.png](https://community.atlassian.com/t5/image/serverpage/image-id/28833iAB4FBD3BEA9CB3EB/image-dimensions/384x154?v=v2 "2018-08-07 15_59_42-Errors.png")

And than it stays like this. The logfiles dont state anything more than this:  

2018-08-07 15:54:41,815 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] contextInitialized Starting Confluence 6.9.0 \[build 7701 based on commit hash d7b403a44466e5e8970db7530201039d865e79e1\] - synchrony version 2.1.0-master-ed94c233  
2018-08-07 15:54:48,549 INFO \[localhost-startStop-1\] \[atlassian.confluence.cluster.DefaultClusterConfigurationHelper\] lambda$populateExistingClusterSetupConfig$1 Populating setup configuration if running with Cluster mode...  
2018-08-07 15:54:48,743 INFO \[localhost-startStop-1\] \[springframework.web.context.ContextLoader\] initWebApplicationContext Root WebApplicationContext: initialization started  
2018-08-07 15:54:56,302 INFO \[localhost-startStop-1\] \[com.atlassian.confluence.lifecycle\] \<init\> Loading EhCache cache manager  
2018-08-07 15:55:18,126 INFO \[localhost-startStop-1\] \[springframework.web.context.ContextLoader\] initWebApplicationContext Root WebApplicationContext: initialization completed in 29383 ms  

Thanks for your help.  


Tags: confluence-server

server