youngmon/atlassian-qna huggingface dataset:
User not receiving email invitation
Asked by JP De La Rosa:

Hi!! I thought I'd ask here, I invited a user to join our Confluence space and they didn't receive the email. I sent it again (twice more) and even chose "reset password" and they didn't get any of the emails. Finally, they went and tried to sign up themselves and it said something about a verification email being sent to them... but they didn't receive it.

They have an office 365 account that we set up earlier this week with our own domain and it's not going to spam or anything...

Thanks in advance for any assistance!


Answers:
author: Szymon Matyjaszek
body: Have you ever solved this? We're having exactly the same issue with a fresh Office 365 user on our custom domain. He's receiving all other emails just fine. Other users can receive Atlassian emails no problem too.

comments: author: JP De La Rosa
body: Nope. We've never been able to resolve this and it's happened a couple of other times. We ended up using personal gmail accounts to set up their Confluence accounts for them.


author: Szymon Matyjaszek
body: I actually found another thread on the same issue which explains what happens. Check this out:

<https://community.atlassian.com/t5/Questions/New-user-not-receiving-invitation-email/qaq-p/618249>

Apparently you need to wait a couple hours after creating an Office 365 user before you send any invitations for Atlassian cloud products.


author: Rodney Kuhn
body: Running into the same issue. Office365 accounts were created earlier in the day guess we'll wait a day to resend invitation.


author: Maarten Cautreels
body: Hi JP,

Did the user look in their spam folder? I've had a couple of experience where Outlook.com or O365 marks emails like those from Atlassian as spam.

Best,

Maarten

comments: author: JP De La Rosa
body: Hey Maarten! Thanks, it's not going to Spam, we check a couple of times to be sure.


Tags: cloud

confluence-cloud
Deleted pages still show up in search
Asked by Carl_Yorke:

I created a new page, then deleted the old page. I got a message that said I didn't have permissions necessary to delete the page, but it was deleted anyway.

The old page still appears on the page tree, right next to the new one.

My administrator can't figure out how to get rid of the old link on the page tree which just goes to a page that says, "This page has been deleted."

What to do?

Thanks.


Answers:
author: AnnWorley
body: Hi Carl,

For Confluence Server, the first step I recommend when a list of pages is not updating as expected is to reindex as described in: [Content Index Administration](https://confluence.atlassian.com/doc/content-index-administration-148844.html) and if that doesn't work, rebuild the indexes from scratch as described in: [How to Rebuild the Content Indexes From Scratch on Confluence Server](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html)

If you are using Confluence Cloud, you may [open a support request](https://support.atlassian.com/contact/#/) for Atlassian's Cloud support team to reindex your instance. To do so you need your Cloud URL.

If you are not sure which platform your instance is on, just check the URL you use to access Confluence. If the URL contains "atlassian.net" then it is Cloud.

I look forward to hearing whether reindexing fixes the issue.

Thanks,

Ann

comments: author: Kevin D_Andrade
body: [@AnnWorley](/t5/user/viewprofilepage/user-id/502040) Are there any dangers or risks with re-indexing? I assumed the issue [@Carl_Yorke](/t5/user/viewprofilepage/user-id/455961) described was maybe a cache issue.
Why would a user be unable to edit an unrestricted page?
Asked by Chris Richardson:

I created notes for a meeting using the Meeting Notes template. A co-worker cannot edit this page, although I have had other users test being able to edit the same page.


Answers:
author: Victor Mutambuki
body: Chris,

Page is restricted by owner in a manner that allows only a certain individual or a group of individuals permission to edit pages.

See link below

<https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html#Permissionsandrestrictions-page>

Victor

comments: author: Chris Richardson
body: This page is not restricted for viewing and editing in any way.

One user can update the page but another cannot.

If the page has no viewing or editing restrictions, what would keep a user from editing a page?


author: Nic Brough -Adaptavist-
body: Does the user have create/edit in the space permissions?


author: Chris Richardson
body: When I check the Space for restrictions, there are no restrictions for viewing an editing in the top page in that space, but I am not sure how to check permissions for the space itself.


author: Nic Brough -Adaptavist-
body: A space admin can see them by going to the space tools. If you just want to check your user has access without looking though, just get them to try to create a new page in the space - if they can create pages, they have create/edit in the space.


Tags: confluence-server

server
Team Calendar Multiple Event Types Color Changes
Asked by Bernadette Capozzi:

I have multiple event in my team calendar and I want to color code each one to a different color. When I change the color it changes the each of my events to the same color. I am adding celebrity collaborations and each celebrity should have a different event color, how can I accomplish this


Answers:
author: Julie Miyasato
body: Hi. I don't see the option to add an Event Type. Would that be in internal permissions issue, perhaps?


author: AnnWorley
body: It sounds like you will need a different event type for each celebrity so the collaborations will each be a different color. To add an event type, click Add Event and then scroll down the event types until you see the option:

![Screen Shot 2018-05-18 at 1.01.51 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/22432i9C290AF0FE538140/image-dimensions/495x256?v=v2 "Screen Shot 2018-05-18 at 1.01.51 PM.png")

comments: author: Bernadette Capozzi
body: That does not work. I added a new event and named it but only one event it still showing under my calendar


author: AnnWorley
body: In order to add two events with different colors I created event types for two celebrity names and then added an event for each celebrity:

![Screen Shot 2018-05-18 at 1.17.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/22434i949376A0DD669AB7/image-dimensions/509x262?v=v2 "Screen Shot 2018-05-18 at 1.17.21 PM.png")

![Screen Shot 2018-05-18 at 1.20.35 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/22436i8A8DBDCAAFD01CDB/image-dimensions/741x397?v=v2 "Screen Shot 2018-05-18 at 1.20.35 PM.png")


author: Bernadette Capozzi
body: Thank you! It worked


author: AnnWorley
body: Very happy to hear it, thanks for the update!

Have a great weekend :)


author: Lakshmi Seshadri
body: How can I set the desired color for an event?


Tags: team-calendars-for-confluence
Can you configure Confluence so search results clicked, open directly to that portion of the doc?
Asked by Solomon Oghabir:

I would like to click on a search result and confluence can open that portion of the document once i click on the reference.


Answers:
author: Shannon S
body: Solomon,

This is not possible, but I had previously raised a feature request for this on Confluence Server. I just made a clone of it for Cloud, so you can see that here:

* [CONFCLOUD-59867](https://jira.atlassian.com/browse/CONFCLOUD-59867)

Please feel free to comment there with your usage case and vote on it to show your support for implementing the feature. For more details on how we choose new features to include, have a look at [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Regards,

Shannon


Tags: cloud

confluence-cloud
How to show last update date formatted
Asked by Chris_:

Hey all,

I want to show the 'last update' date in a table.

Therefore I created a user macro:

```
$action.dateFormatter.formatDateTime($content.getLastModificationDate())
```

This works, but now I want to format this date. I tried:

```
$action.dateFormatter.formatDateTime("dd-MMM-yyyy", $content.getLastModificationDate())
```

but this is not working. Any hints?

Thanks in advance.


Answers:
author: Thomas Schlegel
body: Hi Christian,

this should work:

```
$action.dateFormatter.formatGivenString("dd-MMM-yyyy", $content.getLastModificationDate())
```

comments: author: Chris_
body: Works like a charm, thanks!


author: Thomas Schlegel
body: You're welcome, [@Chris_](/t5/user/viewprofilepage/user-id/1394843)


Tags: macro

script

user-macro
How to start synchrony with Confluence data center 6.6 ?
Asked by Eddy Fras:

I found in the synchrony doc (<https://developer.atlassian.com/server/confluence/collaborative-editing-for-confluence-server/>) :

The Synchrony Service executable is extracted from Confluence into the home directory. It will be named '`synchrony-standalone.jar`', and a second java process will be spawned with the above mentioned `jar` as the entry point.

I have this jar available in the installation dir but when I start confluence, no other process is spawned.

I found a lot of documentation to have standalone synchrony nodes in a specific cluster working with confluence data center nodes but I don't need this kind of configuration.

Is it possible or do I need to run synchrony standalone as a service ?


Answers:
author: Bojan Kalicanin
body: Hi,

If you have not installed standalone Java on the server on which you are running synchrony, change this line:

```
# Optionally configure JVM
JAVA_BIN="java"
```

to this (if you have default installation of confluence):

```
# Optionally configure JVM
JAVA_BIN="/opt/atlassian/confluence/jre/bin/java"
```

Problem is that in script there is just call for java, which will be found if you have standalone install of Java in the environment variable $JAVA_HOME or $JRE_HOME. If you do not want to install separate Java, beside Java shipped with confluence you can use JRE in /opt/atlassian/confluence/jre/bin/java, or you can export related variable.


author: sarath sasi
body: Hi,

Do you have synchrony start up script available?.You have to start the script.

comments: author: Eddy Fras
body: Hi,

Thanks Ssasi for your answer.

Well, I only found a start-synchrony.sh script in $INSTALL_DIR/bin/synchrony but i understood that it's used to start a standalone synchrony node in a cluster


Tags: data-center

synchrony
How to log in as another user in Confluence (Data center)
Asked by Nidhi Telang:

I have found link where it shows - how to login as another user. But it is for Atlassian cloud.

<https://confluence.atlassian.com/cloud/log-in-as-another-user-776994835.html>

Can someone please help with the process/steps to log in as another user in atlassian confluence data center?

Thanks


Answers:
author: Jon Tice
body: [Jack Nolddor \[Sweet Bananas\]](https://jira.atlassian.com/secure/ViewProfile.jspa?name=movil.jacknolddor) made a free plugin for Confluence that is similar to the Jira User Switcher

[https://marketplace.atlassian.com/apps/1220850/user-switcher-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1220850/user-switcher-for-confluence?hosting=server&tab=overview)


author: Nidhi Telang
body: In Atlassian Cofluence data center - you can log in as another user

Note : One should have administration rights

1. Go to Administration

2. Under script runner section -\> Built-in scripts

3. You will find - "Switch to a different user"

Thanks

comments: author: Shannon S
body: Hi Nidhi,

This doesn't work in Confluence by default. It does require the user of a 3rd-party add-on called [Scriptrunner](https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=server&tab=overview).

Regards,

Shannon


author: Shannon S
body: Hello Nidhi,

This feature only exists for Cloud instances.

I was able to find a feature request that's open below for the same on Server and Data Center:

* [CONFSERVER-6786](https://jira.atlassian.com/browse/CONFSERVER-6786)

My recommendation would be to comment there with your use case and vote on it in order to show your support for such a feature.

Let us know if you have any questions!

Regards,

Shannon


Tags: data-center
HTML Macro for iframe with xsp shows blank macro
Asked by Phelim McConigly:

Hi,

I enabled all Confluence HTML Macro, added an iframe as discussed here:

<https://confluence.atlassian.com/confkb/how-to-put-an-iframe-into-confluence-598837531.html>

The iframe contains an xsp page, which is showing data, but the confluence page displays blank.

Do I need to do anything else to enable xsp through iframes in the Confluence HTML Macro?

regards, Phelim


Answers:
author: Phelim McConigly
body: nevermind, the problem is mixed content between http and https in chrome

Mixed Content: The page at '' was loaded over HTTPS, but requested an insecure resource ''. This request has been blocked; the content must be served over HTTPS.

comments: author: mwright
body: How did you solve this?


Tags: html

macro
Attachment is not opening when clicking its thumbnail.
Asked by Magnus Hivert:

Attachment is not opening when clicking its thumbnail. Only a spinning cog-wheel is briefly displayed. Clicking the attachment again gives no response, not even a cog-wheel.

If I go into list of attachments and click the file there, it opens correctly.

What's the problem?


Answers:
author: Magnus Hivert
body: Hi [@Magnus Hivert](/t5/user/viewprofilepage/user-id/1161467),

Sounds [similar to this issue](https://confluence.atlassian.com/confkb/full-image-does-not-open-after-clicking-on-thumbnail-215484243.html). Are you using any plugins?

Thanks

comments: author: Magnus Hivert
body: Hi,

I'm using the following addons:

\* Comala Workflow

\* Metadata for Confluence

\* GoEdit (tried disabling this, but the issue remains)

\* SAML SIngle Sign on for confluence

\* Numbered headings

We don't use the Gallery plugin as suggested in that post, and the Server base URL is set to the address used for accessing Confluence.

/Magnus


Tags: confluence-server

server
How to change setting to get no mails to me?
Asked by A19891023isa:

Hey,

I am new here and get lots of mails every time when folk updates. If I can skip this service, it will be great!


Answers:
author: David at David Simpson Apps
body: Hi [@A19891023isa](/t5/user/viewprofilepage/user-id/1399252)

1. Browse to <https://confluence.exmple.com/users/viewmyemailsettings.action> - replacing the the domain name with that of your Confluence service
2. Click on the "Edit" button
3. Deselect all the items you want to stop receiving email for.

I hope that helps ?

comments: author: A19891023isa
body: What a lovely solution!
Confluence 6.1.1. works fine in Firefox and Chrome, but crashes in Internet Explorer 11
Asked by Mark Rooijakkers:

On my Windows 7 Professional (Service Pack 1) desktop, Confluence 6.1.1. works fine in Firefox and Chrome, but crashes in Internet Explorer 11.

I can login and the first page is shown correctly, but as soon as I start navigating - using links on this page to other Wiki-pages - it stops. In the popup I get a message "Internet Explorer has stopped working" and the program is being closed.

When I don't use the link but change the URL to navigate, the next page is shown correctly.

This is what I find in the eventvwr:

"Pad naar module met fout: C:\\windows\\system32\\MSHTML.dll"

This combination should work:

<https://confluence.atlassian.com/conf61/supported-platforms-877188781.html>


Answers:
author: Bill Bailey
body: Sounds like a corrupted or missing module for IE? I just tested 6.2.4 using IE11, and had no issues. I would try repairing your system. Try running the following from the command prompt (DOS box):

```
sfc /scannow
```


Tags: confluence-server

server
How to search documents from library
Asked by Devdatta Pendse:

Hi Team,

I want to search the documents from the site. How should I go about it as I am getting error message saying permission declined to see the documents.

Thanks and regards,

Devdatta


Answers:
author: Yogesh Mude
body: Hi [@Devdatta Pendse](/t5/user/viewprofilepage/user-id/1398803)

As you are getting an error called Permission declined while searching documents, it means please contact your Confluence Administrator and see if you have appropriate permission.

[Here](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html)are some instructions about permissions and restrictions in confluence.
How can I show Epic "sum Remaining Estimate" from Portfolio in Confluence?
Asked by Nicole Downes:

I want to show the "sum" Estimate value from Portfolio Epic view in Confluence. In the "Jira Issue Filter" macro in Confluence, in the "Display options" you can select to display "Remaining Estimate" which returns the value of Epic estimate (eg the 2 shown in the picture). Selecting "sum Remaining estimate", doesn't return a value. (eg, I would expect it to show 6.16, that is, sum remaining estimates from stories (4.16) + (2) from the epic remaining estimate.

Is there an available selection that will show the "sum Estimate" that I could be using?

**Portfolio screenshot**

![Portfolio Estimate.jpg](/t5/image/serverpage/image-id/22389i66FE89845521C21E/image-size/large?v=v2&px=999 "Portfolio Estimate.jpg")

**Confluence screenshot**

![confluence.jpg](/t5/image/serverpage/image-id/22391iD06D9A002A79508A/image-size/large?v=v2&px=999 "confluence.jpg")

Once an epic is broken into stories, we remove the *Epic* Estimate amount, and use the "sum" Estimates of the Stories to determine how much effort is left.


Answers:
author: AnnWorley
body: Hi Nicole,

It isn't anything you're overlooking - it is a known issue: [JIRA Issue Macro not showing value for ? Remaining Estimate](https://jira.atlassian.com/browse/CONFSERVER-34149). Please do weigh in on the bug report by commenting or voting to communicate directly with our developers.

Thanks,

Ann

comments: author: Nicole Downes
body: Thanks for letting me know Ann. However I see the bug has been open for 4 years, and is still considered low priority. Without confidence in reporting basic data like this, it is hard to argue with management when they look to move to cheaper alternatives.


author: Levi miller
body: I agree, this is insane. Such a basic feature and all these forums with nitty-gritty details about why it wasn't done. Seriously guys, when I click on an Epic I want to see how much time is in all the child tasks, stories, tests, sub-tasks etc.


Tags: advanced-roadmaps

confluence-server

server
List down the changes which users have to do before and after the upgrade confluence 6.3.3 to 6.6.5
Asked by kalyan:

List down the changes which users have to do before and after the upgrade in confluence

from 6.3.3 to 6.6.5


Answers:
author: Shannon S
body: Kalyan,

The upgrade process is documented below:

* [Upgrading Confluence](https://confluence.atlassian.com/conf63/upgrading-confluence-929730029.html)

All the required steps are listed below **Plan your Upgrade**.

Since this isn't a major version change, you can just go straight to 6.6.5.

I would recommend making a full backup before the upgrade, and testing this first on your Staging Environment.

Let me know if you have any trouble.

Shannon


Tags: confluence-server

server
Anonymous access to the space
Asked by Eldar Nadyrov:

Hello,

The following problem has arisen:  

A space is created and anonymous access is provided to it, but when people who do not have access try to follow the link, they are asked to enter a login and password.  

Why is this happening?  

Confluence Version 6.7.1


Answers:
author: Fabienne Gerhard
body: Hi [@Eldar Nadyrov](/t5/user/viewprofilepage/user-id/76128)

did you also set 'can use' in global permissions for anonymous users?

Does the space home page or the directly linked page have any restrictions?

You should also check how your users are synchronized - maybe they are not really anonymous because they appear in confluence but are not part of a group. We had this problem with AD Sync.

comments: author: Eldar Nadyrov
body: Yes of course, in global permissions and in space we did permissions for anonymous users. But probmlem is not resolve.  

We have only ten licens, and we are using only 4 licens. And we want that rest users use our confluence only anonymous view.  

Yes, we are useing LDAP sync.


author: Fabienne Gerhard
body: [@Eldar Nadyrov](/t5/user/viewprofilepage/user-id/76128) - than you should have a look in your user management - when the people appear in the system but don't belong to any group -\> they are **not** anonymous! System will only give them access when you assign them to a confluence group -\> PROBLEM That's gonna cost a licence.

Our solution is - we created a Confluence-user Group in AD and only synchronize this one with confluence. (The cool thing is you can give them a confluence group by default e.g. confluence-users in the LDAP settings in the system - but I think it won't be too hard to manage 10 users :) )


author: Eldar Nadyrov
body: I understand all this.  

The fact is that we have about 2000 people in the company, but they all do not need licenses in the conflict.  
About 7-8 people will fill the space, and all the others will only browse.  

And most interestingly, we have two space now, with the same settings, only in one space people can view anonymous and in the second there is no, asks for authorization.


author: Fabienne Gerhard
body: hmm that sounds strange - maybe the sites have special settings?


author: Eldar Nadyrov
body: It may be because we have **Confluence Starter License ?**
Query with Anchors, not able to view advanced to add link on conflu site
Asked by Akemi Maeda:

I want to add Anchors and create a link but I can not select Advanced function as it won't appear on my screen. Is this due to some account privilege issue? If, so how can I fix an issue? Please advise.


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Akemi Maeda](/t5/user/viewprofilepage/user-id/1398011),

If you have edit permission for the page you should be able to insert most macros (the only exception would be if your admin has disabled user macros but the anchor macro is not one of those), so I doubt this is a permissions issue. Are you having trouble inserting the macro or inserting the link to the macro? By advanced function do you mean inserting a macro? Are you using cloud or server? If server, what version?

Here is the documentation on the anchor macro which might help:

<https://confluence.atlassian.com/doc/anchors-139442.html>
I was wondering if there is any way to enlarge an image when moving the cursor in Confluence
Asked by Luis Quiros:

I want to create the effect that an image will change in size when it is pointed by the mouse cursor, as in html: \<img src="URL of the image" onmouseover = "this.width = 500; this.height = 500;" onmouseout = "this.width = 400; this.height = 400;" width = "300" height = "300" alt = "" /\>


Answers:
author: Patrick Cartier [Candylio]
body: There must be a way using tooltip and the img src. Try looking at the links from this answer:

<https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-create-mouse-over-s-on-images-in-confluence-4/qaq-p/253794>

Let us know if you come up with something, this could be great!

comments: author: Luis Quiros
body: Hi, sorry for the delay answer. Your solution was effective in part, I am guided to look for more information in the chat. At the end I found how to enter HTML in Confluence using the code {html, thanks for the support.