youngmon/atlassian-qna huggingface dataset:
Missing board after closing by mistake
Asked by Claudio Acardi:

Hi, I need help to recover an important board!  
I can't find my board after another admin user closed it.

I got the notifications: 'admin name' has closed the board, and 'admin name' has removed you from the board.

The problem is- we can't find a way to reopen it, because It is not showing in 'closed boards'. I understand that it's because I am no longer a member, in fact the other administrator who closed it cannot see it and is also not a member of the board anymore.

Now, when trying to access a card through an old notification, and I even keep receiving notifications, I get the following screen: Card not found. This card may be on a private board.

Thank you.


Answers:
author: Dasha Shakov
body: Hey, Claudio!

Sorry to hear you're missing one of your boards and hoping you're able to recover it with Trello's help.

I wanted to suggest adding a Power-Up that will help prevent something like this from happening in the future.

[**Backups for Trello**](https://trello.com/power-ups/5f68db5b510db84238769710) is an automated backup \& recovery Power-Up. With Backups for Trello, your data is automatically backed up outside of Trello. Should something happen -- accidental deletion, a malicious attack, or a random disappearance -- you can use the Power-Up to bring your board back.

If you have any questions, feel free to email me directly at dasha@rewind.com.


author: Brittany Joiner
body: Do you know anyone who is still a member of that board? I imagine if you can get them to go to closed boards, they should be able to re-open it, or add you back to it so that you can re-open it.

comments: author: Claudio Acardi
body: No, unfortunately, no member of my workspace is assigned to any board. Not even the one who closed it.

![Captura de Pantalla 2021-09-02 a la(s) 12.42.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/158720i73A4831ED6010686/image-size/large?v=v2&px=999 "Captura de Pantalla 2021-09-02 a la(s) 12.42.09.png")

I really don't know where my board is.

In fact, it's curious that, when he closed this board, the re-open board / delete permanently options message was not showed. It just redirected to the 'Board not found. This board may be private...' screen.

Thank you very much for your prompt reply [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248).  

I appreciate that you can follow up on my case and help solve this big problem.  
I've already submitted tickets to Support area: TRELLO-79633 / TRELLO-79660


author: Brittany Joiner
body: Yeah, I'm not sure where it lives now because if it's not tied to anyone, I'm not sure how anyone would be able to recover it. Support might have some ideas for you. Sorry I couldn't be more help!


Tags: board
Slack PowerUp: Group Messages by Card and/or other Criteria
Asked by R.F.:

Hello,

is there a way to group up notification in the slack powerup by Cards (using Slack Threads)?

It would make the channel way less cluttered.

With Sincere Appreciation

R.F.


Answers:
author: Lam
body: HI [@R.F.](/t5/user/viewprofilepage/user-id/4541606) - Thanks for reaching out to the community! Unfortunately, that feature isn't currently available. I agree that it would make a great addition to the Power-Up, I'll pass your idea on to our Product teams.


Tags: configuration

power-up

slack
How do I archive cards that were due more than a month ago?
Asked by Lukasz:

I have a board which I use as a team calendar. I am using start and due dates to display items in timeline view. Items are essentially time bookings, so we do not track if they are completed or not - once the due date has passed, the item is done. I want to keep visibility of items over the past month or so.

I want to remove clutter by automatically archiving cards once their due date is more than one month ago, regardless of if it is marked as completed or not. I cannot find the right search operator for this.

Bonus points for a Butler routine to run, say, weekly and do it for me.

Thanks!!


Answers:
author: Lukasz
body: As soon as I posted this question, I saw a post in the "related content" on the right hand bar that led me to a solution.

I found appropriate automation in its own "Due Date" category on the Automation menu.


Tags: butler

search
Login not possible anymore, account changed, boards gone, password wrong?
Asked by Kai Weissmann:

Hi, two days ago I worked in my trello-boards under my usual company acount.  

I invited a client to two boards and logged out.  

I tried to log in today as I got emails from trello with info that the client is filling up the board with tasks. Clicking on one of the email links for the specific board brougth up the login-page for trello and surprise: "my account does not exist" (even I was logged in and working with this email/account two days ago).  

I tried different company-mails from us, but all wrong.  

I used the main (100% right) email to ask for password change. Then in the next minutes I got email from atlassian to reset my password but this is combined with updating my trello account to an atlassian account.. ok, I thought, no problem.  

But after login in with new password and the mail I used two days ago to fill my boards, I see my acount totally empty, a new username and the same email adress as before. but all my boards are gone. Where are they? What happened? Did I make a mistake?

I have the email address of the original board from the mails I got from trello (the one informing me that a client/partner has updated a task). So it should be easy to find that board again.  

Please help and let me know what could be the problem here.  


Answers:
author: Kai Weissmann
body: Is there no official trello support?


author: Suvarna Gaikwad
body: [@Kai Weissmann](/t5/user/viewprofilepage/user-id/4541482) hey try changing workspaces may be. There is default Trello workspace, also your personal workspace. Your boards might have been moved to one of those.

comments: author: Kai Weissmann
body: Thank you for your friendly reply but I checked that and that is sadly not the case.
My labels are lost
Asked by Marcel Erdmann:

Hi. I changed anything at my trello board. and now there are no labels shown. if i click a card there is a labal choosen, but in the overview no colored banner.

anybody an idea why ?


Answers:
author: Suvradip Paul
body: Hi Marcel,

Thanks for posting and welcome to the community.

Could you please try clearing the browser cache or disabling any extensions( like - Card Colours for Trello etc.) and see if that works for you?

More over as trello shortcuts - semicolon key can show and hide labels. So, you can press it and refresh the tab to see if fixes your issue.

Please accept the answer if it solves your query else respond and allow others to share input.

Cheers

Suvradip


Tags: label
No way to remove stickers?
Asked by Erik Davis:

I am using free Trello. I have followed directions on trying to remove stickers from my boards. The problem is that in my free version when I click "show menu" THERE IS NO STICKERS option to choose. Very frustrating as I have spent 2 hours trying to figure out how to get rid of these useless images on my boards.

Thank you!


Answers:
author: Brittany Joiner
body: You should be able to hover over it and see a remove option pop up, like this. Are you able to see that?

![remove-sticker.gif](https://community.atlassian.com/t5/image/serverpage/image-id/158717iFE349A0ABC98BFBC/image-dimensions/380x285?v=v2 "remove-sticker.gif")
Why can my team members not see the boards in my workspace? They could view them yesterday.
Asked by Mark N:

My workspace members could view all my created boards yesterday but cannot view them now. What can be done? i have not been in to any settings and changed anything.


Answers:
author: Brittany Joiner
body: It seems like they might have been part of your workspace/team, and that board was workspace viewable but now maybe they're not part of your workspace?

Couple questions to test this hypothesis.

1) When you go to your board, what workspace is it part of? And what are the visibility settings on that?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/158718iF66E5D078156F05E/image-size/large?v=v2&px=999 "image.png")

2) When you click that workspace name, and then click "View workspace page", and then click "members", do those teammates show up?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/158719i07001BA5033F0928/image-size/large?v=v2&px=999 "image.png")

comments: author: Mark N
body: Hi Brittany,

Thanks for your response.

1 - the board is in the correct workspace

![Trello.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/158792iDBA20B745C578EC5/image-size/large?v=v2&px=999 "Trello.PNG")

2 - All the team members are in the workspace but cannot see the boards

i am having to individually invite the as of Wednesday. Everything was fine then.


author: Brittany Joiner
body: strange, I'm not sure what's going here. Might want to reach out to support?


author: Mark N
body: I have tried and waiting for their response.

It would be handy if there was a phone number and not just an email contact.


author: Mark N
body: When I created a new board originally all team members were invited, today it seems that I have to invite each team member individually. is this a new thing?

All the previous boards that they could view they cannot view unless I invite them individually.
???? ?????? ??? ????? ?? app stor
Asked by Hassan sowan:

**???? ??? ????? ?? ?????????**


Answers:
author: Laura Holton _ACE Rotterdam_
body: ???? [@Hassan sowan](/t5/user/viewprofilepage/user-id/4540855) ?

?????? ?? ?? ???????! ?????? ????? ???? ????? ??????? ???????? ??? Trello ??? ??????? ?? ?????? ??? ????? ?????? ???. ????? ??? ????? ??? ??? \>\> <https://trello.com/en-GB/contact#/>

??? ?? ???? ??? ?????? ???? ??? ??? ???? ?? ????? ? ??????? ??? ?

????? ?? ?? ????,

????
Cannot get dropdown list custom field to display in automated email
Asked by David McCloskey:

I am using Butler to send an email notification when a card is moved into a list, but the custom fields I have set up are not displaying in the email. I am using {{%customfieldname}}. Should I be using a different syntax?


Answers:
author: milynnus
body: [@David McCloskey](/t5/user/viewprofilepage/user-id/4540922)

No issue :
> when a card is moved into list "Doing", send an email notification to "xxxx@gmail.com" with subject "Test" and message "here's the value of the DL CF : {{%Dropdown List}}"

comments: author: David McCloskey
body: {{%Dropdown List name}} is the syntax I'm using, but when the email is received, the text from the selected item of the drop down list is not displayed.

Any thoughts on why that might be?

Thanks


author: milynnus
body: [@David McCloskey](/t5/user/viewprofilepage/user-id/4540922)

The name of my CF is \`Dropdown List\` for the variable is as shown on the command above.


author: David McCloskey
body: Thanks for the feedback, but when I have an item selected in my CF Dropdown List, the value is blank when the email is received.

Sales Order: {{%Sales Order #}} was entered by {{%ORDER ENTRY PERSON}}\\n\\n\\n."

turns into

Sales Order: 10102167 was entered by

The {{%ORDER ENTRY PERSON}} is left blank. Are spaces allowed in CF names?

Thanks for the help!


author: milynnus
body: [@David McCloskey](/t5/user/viewprofilepage/user-id/4540922)

I can confirm that there is not issue with 2 CF output like yours.

Double check to make sure you have the **spelling correct - this is a common mistake.**

And spaces are allowed just like my variable {{%Dropdown List}}


author: David McCloskey
body: Ugh, I'm embarrassed to say this. It was spelled correct, BUT is CASE SENSITIVE!

Thanks. It works now!


author: milynnus
body: [@David McCloskey](/t5/user/viewprofilepage/user-id/4540922)

?
O que fazer quando d? falha de download de um arquivo?
Asked by Bianca Louren?o:

Ao tentar fazer o download de um arquivo dentro de um cart?o (em qualquer quadro), ele d? erro. S? aparece "\<Sem t?tulo\> falha no download". Android 11.


Answers:
author: Vero Rivas
body: Hi [@Bianca Louren?o](/t5/user/viewprofilepage/user-id/4540835)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Trello-questions/Trello-Android-App-Cannot-download-attachments-from-cards-using/qaq-p/1792296>

Cheers
Recovery a board
Asked by Sonia Fantini:

I'm trying to access a board but the message said "it is close", then, I can access the password and any detail I left in. How can I recovery it?

I'm desperate please.

Thanks,

Sonia


Answers:
author: milynnus
body: [@Sonia Fantini](/t5/user/viewprofilepage/user-id/4540806)

Try this

<https://help.trello.com/article/777-closing-a-board>
Trello board doesn't show on the outlook add-in
Asked by Tom First Station Media:

I have a Trello board that does not show up on the Microsoft add-in. The add-in that give you a Trello button to turn and email into a card.

My other boards show up on the add-in so, I'm wondering if there is a setting on this board that may have made it private or not visible for some reason? Maybe I accidently clicked something when setting it up. Any ideas would be great.


Answers:
author: Alex W
body: Hey Tom, because Microsoft has built and is maintaining the Outlook add-in, they're the best team to reach out to for problems with installing and using the add-in. You can reach them here: trelloaddin@service.microsoft.com


Tags: ms-outlook

power-up
Need help organizing team/workspaces...
Asked by Timothy Samoff:

Hello,

With the new changes coming to Trello, I'd like to get a better handle on how to set up a team that can use multiple workspaces. (Is this possible?)

For context, I'm a professor in a program that begins a new cohort each fall. Currently, each cohort is assigned to a new workspace (see image). There are also some planning workspaces that additional team members need to access.

![apu_games-trello.png](/t5/image/serverpage/image-id/158570iB04EA0E96B017FFE/image-dimensions/196x143?v=v2 "apu_games-trello.png")

Within each of those workspaces, the cohort has specific "course" boards that they are assigned to. In the following image, this cohort has access to the boards/courses that they are enrolled in.

![apu_games-cohort_alpha-trello.png](/t5/image/serverpage/image-id/158572iB8905916C960B974/image-size/large?v=v2&px=999 "apu_games-cohort_alpha-trello.png")

What I'd like to do is create a single "team" that consists of each member of each cohort (for billing purposes) and then assign certain members from the single team to specific cohort workspaces.  

**OR**   

I'd like to know the best method for doing this the "right" way.

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Timothy Samoff](/t5/user/viewprofilepage/user-id/4540696) ! If you're wanting to approach this in the best way from a billing perspective, it might make sense to create one main workspace and make all boards private, and just add members to the boards they need to see, rather than making them workspace members. If you have a member that just needs to see one board, for example, [they won't be a billable member](https://help.trello.com/article/1236-board-guests).   

If you have the premium plan, you can then organize your boards using [collections](https://help.trello.com/article/1004-creating-collections-for-business-class-workspaces) - perhaps "tagging" each board with the respective cohort so you're able to easily filter all the boards in the workspace.   

comments: author: Timothy Samoff
body: Ah, thank you. So, basically, using this method, any instructor could be a member of the Workspace (billable), and all students could remain guests (free). That makes sense.

Thank you!


author: Timothy Samoff
body: Ah, hmmm... Guests who belong to more than one board become Multi-Board Members. I guess I didn't understand that in your post. This would be cost-prohibitive.


Tags: education
I'd like to know if Trello is working on a Home Screen Widget for Iphone
Asked by Samuel Malloy:

I am aware that Trello has created a widget for Iphone that is usable by swiping right from the home screen, but that is one extra step I'd like to not make. Right now, Apple reminders has a widget that's available on the home screen which displays specific to-do's and I have found myself reverting back out of convenience which has really decreased my use of Trello for my personal, and professional boards.

Please advise!

Best,

Sam


Answers:
author: jfischer
body: I second this. I find myself trying to create complex syncing setups between to-do apps with widgets and Trello. It would be really convenient if I could have a Trello card/list statically displayed on my home screen next to my calendar for my to-do's.


author: Alex W
body: Hey Samuel,

We're currently gathering feedback for this feature. I've added your feedback as well. Thanks for sharing this!

comments: author: Szechuan Sauce
body: Hello Alex,

Please add my feedback as well. Apple is clearly planning to discontinue the pre-iOS-14 widgets in favor of the new iOS 14 widget introduced in 2020, and I would love to have a Trello widget on my iPhone and iPad Home Screens.


Tags: ios
Sorting Activity on a card
Asked by Michael Ross:

Currently, which looks to be by default, all Task Cards have all activity sorted by newest to oldest. However I would like to change to oldest to newest.

Is this possible?


Answers:
author: Alex W
body: Hi Michael, we don't have this ability yet in Trello but I have raised your feedback with our Product team.

comments: author: Michael Ross
body: Thank you, Alex, I will keep my eye out for an update... but will not hold my breathe. Cheers

M


author: Armelle Gloaguen
body: Hi, I have the reversed issue: when sorting cards by due date, the cards are sorted from oldest to newest. How can I sort from newest to oldest please?


Tags: activity

sort
How can I populate Custom Fields from email?
Asked by Katharine:

Hello! I have created nine custom fields to display on individual cards every time my manager emails into Trello, ideally for population from email. My manager only emails into Trello, and daily.

The email contains the document and body with all the important information for that card e.g. Title and other data. But how can I make Trello populate the custom fields I've created for the board, rather than manually doing it myself? The Card Title is straightforward - it pulls from the email subject line - but there doesn't seem to be an option for other pieces of information in the email. Can a rule be created to pull from the email body or an attachment? I'm sure he'd be flexible either way if it can be done.

It would be very time-consuming to have to check my manager's daily emails into Trello and populate the fields myself.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/158496i074FF86E2FBDC5A0/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Alex W
body: Hey Niall,

We currently don't have the ability to populate Custom Fields when a card is created by our email to board function.

You could look into setting up certain automations, e.g. when a card is created with a certain title, set a Custom Field as X, but that might not work in your situation.

comments: author: Katharine
body: Thanks Alex! Could custom fields be populated by any description within the cards? I've seen triggers and wildcards here: <https://help.trello.com/article/1156-pattern-matching-and-wildcards>

I'm sure we could format information within the card description for the custom field, but I don't know much about using wildcards.


Tags: custom-field

email
make a board public and available for others to copy
Asked by Jennifer Pesetsky:

Hi. I use the free version of Trello.

I see how to make a workspace and a board public.

Then, I'd like my clients to be able to copy one of my boards for their own use. Is that possible?

Or, with the free version of Trello, is there not a way for others to copy my public boards?


Answers:
author: Michael Pryor
body: Sure... "copy board" is in the sidebar menu under "More..." So if they have a Trello account and they can see the board, they can copy it.

comments: author: Jennifer Pesetsky
body: Oh fabulous! Thanks for your quick reply. Would you be willing to test my board for me to see if you can copy it and that you can't edit my version?

<https://trello.com/b/9AcZjV9x/create-a-realistic-daily-self-care-plan>


author: Dan Ivory
body: [@Jennifer Pesetsky](/t5/user/viewprofilepage/user-id/4540505) I was able to copy your board all ok. Thought I'd save Michael a job ?

![Screenshot 2021-09-02 at 08.33.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/158652i96DA69CD07A90501/image-size/large?v=v2&px=999 "Screenshot 2021-09-02 at 08.33.57.png")


author: Jennifer Pesetsky
body: thanks so much for testing!
Notifications when a new file is attached
Asked by Ana L?pez Blanco:

Page watchers receive a email notification when a file attached is removed. But they don't receive it when a new file is attached (or a new version). Why?


Answers:
author: Brant Schroeder
body: [@Ana L?pez Blanco](/t5/user/viewprofilepage/user-id/5024738)

It depends on users notification settings <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>


Tags: cloud

confluence-cloud

notification
I'm trying to import projects into my page but I get an error.
Asked by deepak.kunnummal:

I get below error while trying to import projects to list multiple projects in my page.

{"message":"ASAP token from issuer 'micros-group/confluence' requested subject impersonation as 'aaid:63569879fe5ff37523598363', but no corresponding user account could be found","status-code":403}


Answers:
author: Alex Koxaras _Relational_
body: Hi [@deepak.kunnummal](/t5/user/viewprofilepage/user-id/5067149) and welcome to the community,

What do you mean by importing "projects"? You mean spaces? Are you indeed in Confluence or in Jira? And how are you trying to import them?

comments: author: deepak.kunnummal
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) I'm trying to create a Program plan where in I want to use the Projects template to list multiple projects.

I'm typing below and when the macro is added, it doesn't load and show the error I pasted in the original post.

<br />

/Projects


author: Alex Koxaras _Relational_
body: Thanx for the clarification.

Try first to run the Jira macro repair from the settings:

<https://YOURDOMAIN.atlassian.net/wiki/admin/jim-validator/view.action>


author: deepak.kunnummal
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) the page says restricted content.

<https://texisys.atlassian.net/wiki/admin/jim-validator/view.action>


author: Alex Koxaras _Relational_
body: Then try:

* Cog wheel \> Settings
* Find Jira Macro Repair


author: deepak.kunnummal
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) I ran the Jira Macro Repair, but still the same error.


Tags: cloud

confluence-cloud

project