youngmon/atlassian-qna huggingface dataset:
Confluence doesn't start up because of PostgresSQL
Asked by Rumceisz:

Hi Everyone,

for migration purposes I setup a Confluence 4.3.7 and connected to a Postgres DB. When starting the app it doesn't load but the catalina log says:

"The web application \[\] registered the JDBC driver \[org.hsqldb.jdbc.JDBCDriver\] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered."

The driver I use is the one that bundled with the Coonfluence installer:

postgresql-9.0-801.jdbc4.jar

The JDK installed on the server: 1.7.0_55

Postgres version: 8.1.23

Could you please help what the error message refers on?

If the driver version is not the appropriate one, could you please give me a hint which one to download?

Thank you in advance!

Rumi


Answers:
author: Shannon S
body: Hi Rumi,

Can you tell us what's in the Confluence server log? I see someone with a similar error to you, and the following fixed their issue:

* [Connections could not be acquired from the underlying database](https://confluence.atlassian.com/confkb/connections-could-not-be-acquired-from-the-underlying-database-104825087.html)

If you can check your log file then it will give us more information about the issue.

Regards,

Shannon


Tags: install

postgres
Can you import a Word document using section breaks, for example, into different Confluence sections
Asked by Tim Dolson:

I need to import multiple Word documents into Confluence where a specific template with multiple sections is utilized for a specific process documentation type. The only import process I have found so far imports an entire Word document (even with continuous or next page section breaks) into a single Confluence section. Importing into the Confluence template overlays the template sections. I than have to add all of the needed sections back into the Confluence document and cut and paste all of the documentation into its respective sections. Barf. Somebody please tell me there's a miracle available.


Answers:
author: Shannon S
body: Tim,

Are you trying to import the sections into separate pages in Confluence? There's an option for that when you [import a Word document](https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html).

Otherwise, I think you might mean that you want to create the Confluence Page Layout sections every time there's a section break in Word. Is this correct? I don't believe this is possible with the built-in importer but you can explore [Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=word%20import) for a possible solution.

Regards,

Shannon


Tags: atlassian-marketplace
How to conract Support
Asked by Andreas Adam:

"Submit Support Request" is inavtive


Answers:
author: Shannon S
body: Hi Andreas,

It appears you have a Starter License, so your support does go through Community, and so you've come to the right place!

Can you please elaborate what your issue is exactly?

Regards,

Shannon

comments: author: Andreas Adam
body: Hi,

in december we bought

|------|------------------------------------------------------|--------------|-------------|
| SEN- | **Confluence (Server) 25 Users: Commercial License** | Implico GmbH | 15 Dec 2018 |

and shortly

|------|------------------------------------------------------------------------------------------|--------------|-------------|
| SEN- | **draw.io Diagrams for Confluence for Confluence (Server) 25 Users: Commercial License** | Implico GmbH | 06 Apr 2019 |

Now we wanted to add 10 users from a different distributor:

|------|------------------------------------------------------------------------------------------|--------------|-------------|
| SEN- | **Confluence (Server) 10 Users: Starter License**                                        | Implico GmbH | 19 Apr 2019 |
| SEN- | **draw.io Diagrams for Confluence for Confluence (Server) 10 Users: Commercial License** | Implico GmbH | 19 Apr 2019 |

But I think that was wrong.

The question is:

How can we add these 10 users and what about the licences we've bought already additionally?


author: Shannon S
body: Andreas,

Same as your last post I removed your SEN identifiers because this is personal information.

For your Starter license, if you have technical questions, you can ask here. But if you have a billing or licensing question, you can go to [support.atlassian.com](https://support.atlassian.com/contact/#/) and ask there.

I have raised this question as well for you already so you don't need to do that right now. Someone from the Advocates team will get in touch with you.

Regards,

Shannon
Given the /download link provided by _links of an attachment how to access data using curl
Asked by Emanuele Ruffaldi:

I have obtained a /download link as follows by using the REST API with /content/.../child/attachment

curl --user USER:PASS --url '<https://SERVER.atlassian.net/download/attachments/>...

I have used the API token for the REST API request but which user an password should I try for the /download request (is the main user and password?)

Best,

Emanuele


Answers:
author: Dario B
body: Hi [@Emanuele Ruffaldi](/t5/user/viewprofilepage/user-id/1265696),

Can you confirm you use the email address instead of the API token to authnticate?

This can indeed be the same as:

- <https://community.atlassian.com/t5/Jira-questions/Cannot-make-a-JIRA-REST-API-request-returning-HTML/qaq-p/777618>

Also, if you already use the email address, you may have to add the Curl argument to follow redirect. E.g.

```
curl -D- -L -u EMAIL:API_TOKEN -X?GET https://xxx.atlassian.net/..... 
```

Let me know if this helps.

Cheers,  
Dario

comments: author: Emanuele Ruffaldi
body: I missed the -L option.

Thanks


author: Dario B
body: You are very welcome! :)

Ciao,  
Dario


author: Emanuele Ruffaldi
body: Solved


Tags: atl-adm

confluence-cloud
Update notifications within Jira
Asked by Suzannah Taylor:

Hi

I was able to receive email notifications advising me of comments within Atlassian, however I have lost this function. Can you help please.

Thank you


Answers:
author: Suzannah Taylor
body: Hi

Thank you for responding. I have managed to sort my problem out so now receiving email notifications.

Kind regards


author: M Amine
body: Hi [@Suzannah Taylor](/t5/user/viewprofilepage/user-id/1267089),

Can you please give more information of your case. Lost since when? How do you noticed that you lost this function? Are you using Jira Service Desk (JSD)? or Jira Software? If you are using JSD are you a client/customer? or an agent?

thank you
?The JIRA server returned a trusted apps error: APP_UNKNOWN: Unknown Application: {0};[?confluence:3
Asked by Kedar Pepakayala:

**"The JIRA server returned a trusted apps error: APP_UNKNOWN: Unknown Application: {0};\["confluence:3041608"\]**

**confluence and jira connected properly but its showing error like that. could you please give me a s![trusted error.png](/t5/image/serverpage/image-id/20208i92253A39A8783E8B/image-size/large?v=v2&px=999 "trusted error.png")olution**


Answers:
author: Shannon S
body: Kedar,

Can you let me know the results of performing the resolution this knowledge base article?

* [Encountered _APP_UNKNOWN Error When Using JIRA Issues Macro](https://confluence.atlassian.com/confkb/encountered-_app_unknown-error-when-using-jira-issues-macro-169607943.html)

Thank you!

Shannon

comments: author: Kedar Pepakayala
body: ![confluence key store table.png](https://community.atlassian.com/t5/image/serverpage/image-id/20268i39A5A2D263C17ADF/image-size/large?v=v2&px=999 "confluence key store table.png")![Jira trusted table.png](https://community.atlassian.com/t5/image/serverpage/image-id/20267i4CC7CC73A0E97E95/image-size/large?v=v2&px=999 "Jira trusted table.png")

The JIRA's `trustedapp` table referencing the correct entry in Confluence's keystore table.

then what the problem exactly .could you please help me.

Last modified on Feb 2


author: Shannon S
body: Kedar,

You need to run through the entire article and complete the resolution steps that are listed there. Once this is done, your issue will be solved.

Shannon
confluence license
Asked by Muhammad_Najib:

Hi,

Your commercial Confluence support and updates are available until **Jul 04, 2018**

**can you explain more about this.**

**if i not renew can confluence still running as a normal ?**

**after jul 04 2018 i only can use confluence without confluence support and cannot update . Yes?**

**![confluence.JPG](/t5/image/serverpage/image-id/20207iB9EE9A0CE3F76B74/image-size/large?v=v2&px=999 "confluence.JPG")**


Answers:
author: Alexis Robert
body: Hello,

if you do not renew the licence you will still be able to use Confluence. You only lose access to support and future updates if you don't have an up-to-date licence.

Cheers,

--Alexis
Email Sending Error
Asked by Tarisai Mhungu:

My Jira Service Desk is not sending out emails on my windows server  
This is the error I am getting when i send a test mail  

An error has occurred with sending the test email:  
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)  
;  
nested exception is:  
com.sun.mail.smtp.SMTPSenderFailedException: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)


Answers:
author: Shannon S
body: Tarisai,

This message is being generated by your Windows Email Server. I would recommend getting in touch with your email server admin to resolve the message. However, I did find some information below that might help you get started in resolving it:

* [How to resolve "550 Access denied -- Invalid HELO name" error from Outlook (0x800ccc78), Windows Mail, etc in cPanel/WHM Exim mail servers](https://bobcares.com/blog/how-to-resolve-550-access-denied-invalid-helo-name-error-from-outlook-0x800ccc78-windows-mail-etc-in-cpanel-whm-exim-mail-servers/)

Regards,

Shannon

comments: author: James Joseph
body: Good


Tags: jira-service-desk

email
Merge Licences/accounts
Asked by Andreas Adam:

Hi, we have some licenses over \[REDACTED\] and bought additional licenses over \[REDACTED\]. I changed the primary address into \[REDACTED\], but we can't merge the licenses we added. How does it work?

also: \[REDACTED\]


Answers:
author: Shannon S
body: Hi Andreas,

This should go to our Customer Advocate department, so I have created a ticket for you via the support system.

I've removed your private information from this post as it is public on the internet, and I would assume that you don't want your personal email and licensing SEN identifiers out there.

Thank you for your understanding!

Shannon
Preview & links
Asked by Robert Urban:

Firstly, I am not sure if you are contancting admin of the page - me robert.urban@e4t.cz or any one else. Please contact me on robert.urban@e4t.cz

Preview problem:

I have problem with preview page (see attached document). I am using default installation with no CSS updates. the preview template is broken!

![conf.jpg](/t5/image/serverpage/image-id/20203i1F04B978C416728A/image-size/large?v=v2&px=999 "conf.jpg")

Link problem:

I am trying to create file:/// link (I have checked knowledge base) and the link is not opening. The link is not active (underline, but with no action - IE) or "empy page" is open in Chrome.

Best regards,

Robert


Answers:
author: Shannon S
body: Robert,

If this is two separate problems I would recommend listing them each separately with a title relevant to the issue so the Community can better assist you.

For your first question about how we are contacting you, can you clarify - regards to what exactly? Do you want to know who your billing contact is, for example?

For the preview problem, I can't read what the message in yellow says, but can you tell me if you close it, does the preview go back to normal? I've seen this before in my test instances and if that's the case I'd like to track it down to a bug. Please also confirm your Confluence version.

For your link issue, I can try to help you in this reply but it may need you to create another question, can you show me what you have entered so far that isn't working?

Shannon
Over due task report
Asked by Hayley Charlton:

**Can anyone assist with how to create an overdue tasks page?**

I have a task list in confluence, i have created an outstanding tasks page.

I need only outstanding over due tasks to show.

I have read some forums around writing code however i'm unsure how to do this, pleas help!

I'm cloud based so finding many add-ins are not available.


Answers:
author: Andrey Khaneev _StiltSoft_
body: If you have [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro installed in your Confluence, then you can use [date filter](https://docs.stiltsoft.com/display/TableFilter/Managing+Date+Range+Filters) with [today](https://docs.stiltsoft.com/pages/viewpage.action?pageId=9404513#ManagingDateRangeFilters-Filteringthetablewithdaterangefilters) value or [-](https://docs.stiltsoft.com/pages/viewpage.action?pageId=9404513#ManagingDateRangeFilters-SettingDynamicTimeInterval)[1d](https://docs.stiltsoft.com/pages/viewpage.action?pageId=9404513#ManagingDateRangeFilters-SettingDynamicTimeInterval) value to filter out overdue tasks in the Task Report macro.

comments: author: Hayley Charlton
body: Thanks Andrew - very helpful.

I'll consider whether we want to subscribe to that plug-in.


author: Akhilesh Shailendra
body: Hi Andrew,

on the date filter you have to pick a particular date but not able to put a dynamic value like today or t-1.


author: Andrey Khaneev _StiltSoft_
body: Hi [@Akhilesh Shailendra](/t5/user/viewprofilepage/user-id/4177799),

Just type it in the date input field, do not pick a date in the date picker.


author: Lukas Gotter _ Meetical
body: Update from 2023, if you don't mind using a Jira Dashboard for this, you can try using the [Task Reports Gadget](https://marketplace.atlassian.com/apps/1229490/task-reports-for-jira-confluence-dashboard-gadgets-reports?utm_source=atlcom&utm_medium=article&utm_campaign=art_779020&utm_id=newapps) or our new app. Tasks can be ordered by the due date and overdue tasks show up with a red date.

![General Screenshots (task reports demo).png](https://community.atlassian.com/t5/image/serverpage/image-id/237440i2F1E576EE8B252B7/image-size/large?v=v2&px=999 "General Screenshots (task reports demo).png")

Useful for you? Would love to hear your feedback!


author: Patrick Cartier [Candylio]
body: Can you just sort the task list macro by due date?

All the overdue tasks should show first.

comments: author: Hayley Charlton
body: Thanks Patrick, yes i'm doing this currently. The PM's brief is only overdue tasks so trying to work out how to do this.


author: Akhilesh Shailendra
body: Hi Hayley,

I have the same requirement, were you able to get an answer for this?


Tags: due-date
Cannot 'Go to Included Page' - Help Please?
Asked by Dave Grandon:

We have recently upgraded to the latest version of Confluence (on a new server) and are trying to 'Go to Included Page' to edit the Default Welcome Message but when I click on the button, I just get an Apache Tomcat/8.0.50... page saying The content could not be resolved, yet the page exists as I can find it with a search!!!!


Answers:
author: AnnWorley
body: Hi Dave,

From your question it sounds like you upgraded and moved to a different server. Please let us know:

* The steps that were taken to upgrade and move the Confluence instance. (Was this guide used? [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html))
* Was the URL you use to access Confluence also changed when the server was changed?
* Is the new server the same operating system? Is it Windows or Linux?
* What was the previous version before you upgraded to Confluence 6.8.1?
* Is there a reverse proxy in front of Confluence?
* Is SSL being used and if so, is it defined in Tomcat or at the proxy?

Please try with a different browser as there was a similar issue reported that was worked around in that way: [Creating an SMTP server results in HTTP Error 400 - The request sent by the client was syntactically incorrect](https://jira.atlassian.com/browse/CONFSERVER-36444)

Looking forward to hearing more,

Ann


author: Shannon S
body: Dave,

Can you show us the error page and also check your Confluence Server logs and let us know what error messages show up there when you try to click the link?

Regards,

Shannon

comments: author: Dave Grandon
body: Just tried again and the error in the log file is "2018-04-20 16:09:28,889 WARN \[Caesium-1-1\] \[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]  
2018-04-20 16:09:34,908 ERROR \[http-nio-8090-exec-14\] \[confluence.pages.actions.HeartbeatAction\] startActivity No content found or no permission to view content with contentId: 18153473  
-- referer: http://egs2fcrmjira:8090/pages/templates2/editpagetemplate.action?entityId=18153473 \| url: /json/startheartbeatactivity.action \| traceId: 6d2dda8c1c36d4a5 \| userName: davegrandon \| action: startheartbeatactivity"


author: Dave Grandon
body: ![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/20239i07DFDE9B6AEB9D29/image-size/large?v=v2&px=999 "Capture.JPG")

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/20239i07DFDE9B6AEB9D29/image-size/large?v=v2&px=999 "Capture.JPG")
Failed to upload PDF files
Asked by alex.chan:

I was trying to upload files to a File List, .XLSX files were uploaded without problem, however, whenever I try to upload .PDF files, it always failed.

Error message: **Invalid response received from the server.**


Answers:
author: Adam Brokes
body: Hi Alex,

I've tried to reproduce this on Confluence 6.9 and in Confluence Cloud with several different PDF files but I wasn't able to see the error that you got in your instance. I was able to upload the files without any issues and display them afterward. Can you please provide additional information?

Did you follow this documentation: [Cloud documentation](https://confluence.atlassian.com/confcloud/file-list-blueprint-937893647.html) or [Server documentation?](https://confluence.atlassian.com/doc/file-list-blueprint-329975388.html)

What is your Confluence platform/version and what is the size of the files you are trying to upload?

Thank you,

Adam

comments: author: Renan Battaglin
body: Hi Alex, you may also want to check if the problem has anything to do with the [size limits](https://confluence.atlassian.com/doc/configuring-attachment-size-150040.html) the instance administrator may have configured for attachment uploads.

Also, if this is a Server instance, the admin would be able to see what other messages are logged in the **log file** when you try to upload the PDF.

Cheers,

Renan


author: alex.chan
body: OK, thanks for the hint.

I found out the file size limit is from nginx which is sitting in front of Confluence.

It works now.


author: Jerome McHugh
body: If behind an NGINX proxy server

In the configuration file in /etc/nginx/sites-enabled directory for the appropriate config file in the server section, add or update the ***client_max_body_size*** directive using an appropriate maximum size such as 100M to limit uploads to a maximum size of 100 Megabytes. The default when not explicitly specified is 1M

client_max_body_size 100M

```
server { 
    listen 443 ssl; 
    server_name your_site.net; 
    client_max_body_size 100M; 
```


author: alex.chan
body: Confluence version is 6.8.1

As I've checked the setting, which is the default value:

Attachment Settings {#toc-hId-1794438786}
-----------------------------------------

Attachment Maximum Size: 100.00 MB

Allows you to set the maximum size for each attachment uploaded to the site.

Maximum Attachments per Upload: 5


author: Sarah
body: Hi Alex,

Can you provide some information on what version of Confluence you are using? Is it Confluence Cloud or Confluence Server? Where does the error occur on the page?

Cheers,

Ben

comments: author: alex.chan
body: I found out it's a size limit problem with nginx which is sitting in front of Confluence.
I installed Add-Ons but they are saying incompatible, can you help me to fix this?
Asked by SrinivasaRao Koppisetty:

![2018-04-19_20-28-56.jpg](/t5/image/serverpage/image-id/20181i763739B0929A64E4/image-size/large?v=v2&px=999 "2018-04-19_20-28-56.jpg")


Answers:
author: Tzu Hau Chai
body: Those plugins are for Confluence, they will not work on JIRA.

comments: author: SrinivasaRao Koppisetty
body: Thank you!!


Tags: jira-software
Add a blog post using blog macro with no profile image
Asked by Wendy Brown:

How do I get rid of the profile image so the content is moved up? It currently leaves a lot of wasted white space.  

![Screen Shot 2018-04-19 at 8.17.35 PM.jpg](/t5/image/serverpage/image-id/20176i18CBFCF2CD3C1D2D/image-dimensions/545x330?v=v2 "Screen Shot 2018-04-19 at 8.17.35 PM.jpg")  


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Wendy Brown](/t5/user/viewprofilepage/user-id/1216499),

Here's an answer from [@David at David Simpson Apps](/t5/user/viewprofilepage/user-id/781462) from six years ago. Hopefully you have admin permission otherwise you'll just need to contact your admin.

<https://community.atlassian.com/t5/Confluence-questions/How-do-I-remove-the-thumbnail-image-of-the-user-from-blog-posts/qaq-p/380321>
Confluence Cloud freezing when using Pages tree
Asked by Ben Forbes:

I've recently started noticing in Confluence Cloud that when I'm using the Pages tree, at e.g. SITE.atlassian.net/wiki/spaces/SPACE/pages, when I click on a page it often freezes for several seconds before proceeding to that page.

Is anyone else seeing this behaviour?

I'm using Chrome on Windows 10.


Answers:
author: Manon Soubies-Camy
body: Hello Ben,

We're observing the same issue, there is [a bug logged here](https://jira.atlassian.com/browse/CONFCLOUD-59470) - you can watch it to receive a notification once resolved.

Hope this helps,

- Manon


author: M Amine
body: Hi Ben

Just made a test on our cloud platform, everything is ok for us (using Safari on Mac OS).

cheers


Tags: confluence-cloud
integrating vmware/vsphere with confluence
Asked by Kyle Reeves:

I've had a bit of a pet project that I just dont even know where I'd start. I'm not a developer, but I'll just describe the thing I want, and see if anyone has any ideas, or maybe some thoughts on where to point me. We have a few on our team who are more dev-centric, but my org basically eliminated our entire dev team last year.  

so heres my idea:

We have a server admin team that uses confluence to document everything about each service/server that we manage. we're 90% virtual.

Our VMware/vsphere has a summary page with the VM hosts' name, CPU/RAM information, along with some custom fields we've included that show who the primary, secondary and tertiary admin is on the machine.

what I want is for the vsphere info to be displayed dynamically in confluence. Whenever we change or someone from the team leaves...we update that in vmware, and that content is dynamically changed on the page in confluence that houses that info as well. That way we dont have two sources that need to be changed everytime someone leaves.  

does any one have any ideas?


Answers:
author: Benjamin H?egh
body: My guess is that you can use a python script to grap infomation from your VMs and then using the atlassian API to manipulate this page. could be something you make a cronjob do every x hour


author: Chad P
body: Not from my end. I moved on, but never did find the solution for that


author: Roberto Caballo Carrasco
body: Any updates on how to do that?


author: Chad P
body: This is exactly what I'm looking for too (more or less).

I would like vSphere storage sizes dynamically updated in a Confluence page.


Tags: vmware