youngmon/atlassian-qna huggingface dataset:
My session is getting automatically timed out
Asked by Sumitra Mukherjee:

Whenever I try to login to JIRA Align, my session is automatically getting timed out. I can work only for 30 sec after which a prompt comes and I am logged out. Please help me to sort out this issue.


Answers:
author: Jesse Pearlman
body: Howdy!

First and only question; do you have multiple tabs of Jira Align open? There is a tendency, if there are multiple tabs open, for the system to track the oldest tab open for the timeout log out.

If you do not have multiple tabs open, verify with your admin that the session timeout is not such a small window of time, and if verified, you may want to open a support ticket.

Thanks!

comments: author: Sumitra Mukherjee
body: Hello!

No, I am opening only one JIRA Align at a time. Also I have tried using many browsers like IE, Firefox and Chrome but getting the same error message in all of them.

I tried to open a ticket and even got a reply from the team suggesting to open JIRA in Incognito window. I did the same but to no avail.

Where can I find out Session Timeout settings? Could you please help me with that?

Thanks.


author: Jesse Pearlman
body: It's in the Admin section


author: Jesse Pearlman
body: The upload for screenshots isn't working.

Administration?Settings\>Platform: Security Tab


author: Karalee Kikiros
body: What browser are you using? If using IE, try switching to something like Chrome.

Is it impacting others? If so, ask your Super Admin to check the Session Timeout in the Security Settings.

comments: author: Sumitra Mukherjee
body: Hi,

I tried using Chrome, Firefox and IE. But I am getting same error message in all the browsers.

I will ask the Super Admin for session timeout settings.

Thanks.


Tags: cloud
Test case link to to test set
Asked by Tejas Mali:

We have to run smoke test in prod environment for that we need to create Test set and add test cases to it. Could you please provide the solution?


Answers:
author: Tom O'Connor
body: [@Tejas Mali](/t5/user/viewprofilepage/user-id/4089904) did you get a chance to review all the [help](https://help.jiraalign.com/hc/en-us/sections/115001716528-10X-Quality) around quality and test case management in Jira Align?

comments: author: Tejas Mali
body: I had reviewed help and followed same steps. As per the "help" at the bottom side of Test set we can add/link Test cases to Test set, But when we try to save it Test cases are getting removed and showing "0" count. Could you please provide the path forward.


author: Tom O'Connor
body: [@Tejas Mali](/t5/user/viewprofilepage/user-id/4089904) Thanks for the additional info. I suggest you submit a support case with some screen prints and additional information so that support can help you troubleshoot.


author: Tejas Mali
body: ![JIRA - test Test Saved.png](https://community.atlassian.com/t5/image/serverpage/image-id/110975i830CF2D7B7289885/image-size/large?v=v2&px=999 "JIRA - test Test Saved.png")zsxa![JIRA- TC not added after save.png](https://community.atlassian.com/t5/image/serverpage/image-id/110974i65FD644FA87715D7/image-size/large?v=v2&px=999 "JIRA- TC not added after save.png")![Jira- Test Set- Before saving TC added.png](https://community.atlassian.com/t5/image/serverpage/image-id/110976i99C36CC71AF4CFDE/image-size/large?v=v2&px=999 "Jira- Test Set- Before saving TC added.png")


author: Tejas Mali
body: I have added Scrrenshots of the Test page , In which Before saving TC' s you will get to see TC's are added. As we save the Test Set, Test Cases will be automatically removed and the count is showing as zero.
html tags are shown in story discription in jira align?Any solution for HTML tags removal?
Asked by radhika:

HTML tags are shown in story discription in jira alignA.The data is synced from Jira to Jira align any solution for HTML tags removal?


Answers:
author: Rae Gibbs
body: [@radhika](/t5/user/viewprofilepage/user-id/4087337) We've had a couple issues related to formatting when syncing from Jira to Jira Align. Please review these to see if any of them relate to your issue.

<https://jira.atlassian.com/browse/JIRAALIGN-704> was the original bug that was filed and closed with the following comments referencing breakout of distinct issues...

For Jira Server / Data Center users, in order to sync rich text, you must install an HTML plugin and configure Jira to use the plug-in's renderer. We finished validating this functionality with Jira Server / Data Center and there are two known issues.

1. HTML tags counted against character max <https://jira.atlassian.com/browse/JIRAALIGN-1868>
2. HTML tag \<colgroup\> for advanced table formatting not supported <https://jira.atlassian.com/browse/JIRAALIGN-1867>

This ticket is going to be closed, so I encourage Jira Server / Data Center customers to follow those two.

For Jira Cloud customers, Jira Cloud no longer supports HTML with the introduction of Atlassian Document Formatting (ADF). We've opened the issue below to capture this. We're currently researching approaches to support ADF in addition to other text formats.

1. Cannot sync ADF (formatted) text with Jira Align <https://jira.atlassian.com/browse/JIRAALIGN-1995>

Please let me know if there any questions on this ticket or the others referenced above. To avoid confusion about what is supported and what is not supported, we're going to close this ticket (but I'll continue to answer questions on it) and update our documentation.
Jira Epic priorities are not coming to Jira Align. We have created correct mapping for them.
Asked by Gyanendra K Gupta:

I have an Jira epic who's priority is set to "critical", the epic showing ups in Jira Align with all fields except priority. It is defaulting to "Not Set". The sync is set from Jira to Jira Align. The state mapping is correct.


Answers:
author: Tom O'Connor
body: [@Gyanendra K Gupta](/t5/user/viewprofilepage/user-id/4084907) I came across this similar post around the Priority field. Does this help answer your question? [https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-is-Priority-meant-to-be-an-option-for-Features/qaq-p/1178452](https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-is-Priority-meant-to-be-an-option-for-Features/qaq-p/1178452?)

comments: author: Gyanendra K Gupta
body: No Tom, It seems like we need a product enhancement for this. The priorities areonly mapped for Defects at this time.


author: Richard Wilson _Jarow Digital_
body: I have raised the same defect with Atlassian and have created an ideation on how to synchronise the priority field at the Epic and Story Level. Priority Mapping is only on the defect level. I see Puja R has raised the same idea.

<https://internal.jiraalign.com/ideaZone/ideas?ideaID=1322> and mine is here for both Epics and Stories

<https://internal.jiraalign.com/ideaZone/ideas?ideaID=1367>

I agree this is a basic requirement when onboarding new teams as they may have used this to help to deduce their prioritisation in Jira and when synchronised you need to manually to do this again.
Impact on removing people from team
Asked by Reddy:

Hello,

If you remove people from the team that may have participated in PI 1, and now we are in PI 3, will this impact historical data in JIRA align?

Thank you.


Answers:
author: Roman Petrunyak
body: Hello Reddy,

Thanks for your question.

Even when the User is removed from a Team, he will still be assigned to all past Sprints, all work items that were assigned to this user will still be assigned, all time reported by the user will still be in place.

In general, I do not think that there are any known issues related to this flow.

If you have questions about some particular historical data, you can post them and I will check this on our test environment.

Regards,

Roman

comments: author: Reddy
body: Hello Roman,

Thank you very much for the response. That clears my concern.

Another question: Could you please guide me on how any work done in Zephyr can be directly synced to Jira Align as an Atlassian member mentioned this in a response?

[https://community.atlassian.com/t5/Jira-Align-questions/Different-apps-that-integrate-with-Jira-Align/qaq-p/1478066?utm_source=atlcomm\&utm_medium=email\&utm_campaign=accept_as_solution_reminder\&utm_content=topic](https://community.atlassian.com/t5/Jira-Align-questions/Different-apps-that-integrate-with-Jira-Align/qaq-p/1478066?utm_source=atlcomm&utm_medium=email&utm_campaign=accept_as_solution_reminder&utm_content=topic)

Thank you.


author: Roman Petrunyak
body: Hello Reddy,

We Do not have a direct Zephyr to Jira Align connector. And as Rich has mentioned in the linked conversation, you can configure Custom issue type sync, but you will be able to bring only the Zephyr Test Case title into the Jira Align(and maybe some other limited set of information).

So, the short answer is that you won't be able to bring work that was done in Zephyr into Jira Align.

Regards,

Roman
Jira Align sync with Zephyr
Asked by Reddy:

Hello,

I was told by Atlassian team that "When you create bugs in Zephyr, those can be synchronized into Align so you can track the bugs that are being fixed by developers on the team". Could someone please guide me on how to get this sync working?

Thank you.


Answers:
author: Tom O'Connor
body: Jira Align does not have a Zephyr connector available. If you are an admin, you may see a Zephyr connector setting in the administrative role settings. Prior to the Atlassian acquisition, this was a connector we were investigating with some customers in a limited beta format. This connector toggle will be removed in the future to avoid any further confusion.

With the Jira/Jira Align integration, the development teams will work in Jira and there are several [Zephyr connector and marketplace apps](https://marketplace.atlassian.com/search?query=zephyr) available. We recommend that you check out the marketplace for this and other great developer integrations and tools for Jira.
Kanban boards not shown in jiraalign after integration from jira ?what could be the possible issue?
Asked by radhika suresh:

I see a Blank Kanban board page in Jira align.while the Sprint boards is integrated ,Kanban boards is having issues in Integrating,


Answers:
author: Mark Cruth
body: Hi [@radhika suresh](/t5/user/viewprofilepage/user-id/4080981)

If you are using the Kanban functionality described [here](https://help.jiraalign.com/hc/en-us/articles/115000098273-10X-Set-Up-a-Kanban-Board), these Kanban boards won't automatically populate (you need to setup them up after integration). Another way to view a Kanban board for a team (you mentioned integrating a Sprint board) is to go to the Team Room \> select a Team and Sprint \> then select Sprint Board (see screenshot).

![Screen Shot 2020-09-10 at 8.33.52 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/109833i0466818D73BC6CF3/image-dimensions/734x338?v=v2 "Screen Shot 2020-09-10 at 8.33.52 AM.png")

You can also go to the Backlog \> select view Stories from Type drop-down \> select a Team and Sprint(s), and then select Kanban (either State View or Process Step View). Note that for Process Step View you'll need to setup a Value Stream to see information properly ([here](https://help.jiraalign.com/hc/en-us/articles/115000104293-10X-Create-Value-Streams) is how you'd do that).

![Screen Shot 2020-09-10 at 8.37.00 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/109834i063B0A78C4230D93/image-dimensions/707x322?v=v2 "Screen Shot 2020-09-10 at 8.37.00 AM.png")

I hope this helps! Let me know if you have any other questions.
Different apps that integrate with Jira Align
Asked by Reddy:

Hello,

Could someone please help me with what apps (like Jira) integrate with Jira Align? Also, is it possible to integrate Zephyr (testing tool) and others that aligns with SAFe engagement efforts with Jira Align in any way?

Thank you.


Answers:
author: Rich Sparks
body: Align integrates with Jira to keep the relevant work items synchronized. Align synchronizes with Jira epics, stories and sub-tasks. If you have other custom issue types in Jira, you can set up Align synchronization so those issues are brought into Align as a Story with a specific Story Type.

So if you're using Zephyr to create Test Cases, you could have the Test Case issue type brought into Align as a Story with a type of "Test Case". This might be useful if you're doing a lot of manual testing and you want to track the work being done in manual testing. If all your test cases are automated, you may not want or need to bring them into Align.

Align does not synchronize the custom fields in Zephyr that are specific to testing. (For example, Test Steps, Test Data, or Test Results.) We expect that testers will be using Zephyr in Jira for their detailed testing activities, so we don't copy those custom fields into Align.

When you create bugs in Zephyr, those can be synchronized into Align so you can track the bugs that are being fixed by developers on the team.

There's a great article in Community written by my colleague [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263) that explains how the synchronization between Align and Jira works. You can find it here: <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Issue-Story-and-Epic-Management/ba-p/1259396#M59>

comments: author: Reddy
body: Hello Rich,

Thank you for the response. Could you please guide me on how any work done in Zephyr can be directly synced to Jira Align as you've mentioned in your response?

Thank you.


author: Mark Cruth
body: Closing the loop on this question - Roman was able to provide an answer here: <https://community.atlassian.com/t5/Jira-Align-questions/Impact-on-removing-people-from-team/qaq-p/1479048>
How to recall stories from Recycle Bin in JiraAlign?
Asked by eric_lynn:

When a user story is deleted and moved to recycle been, how can user retrieve user story?


Answers:
author: Roman Petrunyak
body: Hello Eric,

For this, you will have to go to the Stories grid, after that click on More Actions\>Access Recycle Bin.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/109731i00494E4B692D4EC2/image-size/large?v=v2&px=999 "image.png")

Regards,

Roman


author: Stephanie Cosgrove
body: I thought it might be helpful to provide a complete answer for anyone looking for it (I'm glad you were able to answer your own question though! ?)

To permanently delete or restore a story:

1. Select **Team** from the left menu bar.
2. Under the **Manage** section of the menu bar, select **Stories** ; the **Stories** page displays.
3. On the toolbar (top-right of the page), select **Access Recycle Bin** from the **More Actions** menu.
4. From the **Item** drop-down menu, select **Story**.
5. From the **Program** and **Program** **Increment** drop-down menus, select the program and PI to which the stories belong.
6. Select the check boxes of the stories you want to permanently delete or restore, or select the check box in the header to select all stories.
7. Click **Permanently Delete** or **Restore**, depending on what you need to do.
8. Close the dialog box.


author: eric_lynn
body: Please disregard. I answered my own question. I was able to do this from the 'More Actions' function.
What all jira api can be exposed by jira align
Asked by Rasika Joshi:

What all jira api can be exposed by jira align


Answers:
author: Ste Wright
body: Hi [@Rasika Joshi](/t5/user/viewprofilepage/user-id/4070400)

Not sure specifically what you're looking for here, but [this page](https://help.jiraalign.com/hc/en-us/categories/115000224313-Integrations) details integrations with Jira Align, including the APIs.

Ste

comments: author: Karalee Kikiros
body: And if you have a Jira Align instance, you can see them all displayed on \<your org\>.jiraalign.com/rest/align/api/docs/index.html
Where can I find definitions of Jira Align issue hierarchy
Asked by Rupa Rathod:

Hi Team,

Great article around Jira align hierarchy. However, I am not able to find the definitions shared in the picture in article - <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Issue-Story-and-Epic-Management/ba-p/1259396#M59>

I am looking for definitions of each all 14 possibilities in 6 layer hierarchy of jira align. Highly appreciate if you can share or direct me to the material.

Regards,

Rupa R.


Answers:
author: Kyle Clark
body: Hi Rupa!

You may review this article for a definition of most of those terms - <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Glossary/ba-p/1361051>  

Our platform uses default terminology based on SAFe methodology for most work item levels. Check out their glossary here - <https://www.scaledagileframework.com/glossary/>

comments: author: Rupa Rathod
body: Glossary has very few definitions like (Epics, BV, Vision, Themes, PI, Feature).

I am looking for difference between Themes, Epics, Capabilities , Features and Programs? Which filed is used to track different projects which are under same program in jira align?


author: Shawn Kessler
body: [@Rupa Rathod](/t5/user/viewprofilepage/user-id/4069183) this article may answer some, but not all, of your questions:  

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-Field-Dictionaries-for-Stories-Features-Epics-and/ba-p/1285508>
Where can I edit the Dependency Workflow?
Asked by robert.nadon:

Hi all,

I have read that one can set up the dependency workflows and notify users based upon team roles, but I am not sure where to do that.

![Screen Shot 2020-08-26 at 9.05.53 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/108100iB8ED028D6B1F37E2/image-size/large?v=v2&px=999 "Screen Shot 2020-08-26 at 9.05.53 AM.png")Thanks!

Robert


Answers:
author: robert.nadon
body: Please ignore, I found the answer. I cannot edit the workflow of Not Committed -\> Committed -\> Done. I can edit the notifications through admin -\> Email
How can I display Jira Issue Id in Jira Align in Program Board for Features (Jira Epics)?
Asked by Vinay Sharma:

How can I display Jira Issue Id in Jira Align in Program Board for Features (Jira Epics) in place of Jira Align Id which show of by default? What is the configuration needed to be done?

We have integrated Jira and Jira Align. Using Jira Software for creating Features (Jira Epics) and Stories.


Answers:
author: Mark Cruth
body: Hi Vinay!

As long as a user has the "Show External IDs" toggle on under edit preferences, the External ID will show on the Program Board (vs the Jira Align ID). Each user would need to do this.

![Screen Shot 2020-08-24 at 12.33.07 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/107732iB281266295279842/image-size/large?v=v2&px=999 "Screen Shot 2020-08-24 at 12.33.07 PM.png")

comments: author: Vinay Sharma
body: Thanks Mark!


author: Dennis_McSpirit
body: Thank you!


author: Sam Tsubota
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) you can display the Jira IDs for features on the Program Board by toggling on the **Show External IDs** in the User Preferences can be found by going to User Menu \> User Preferences.

comments: author: Vinay Sharma
body: Thanks Sam for swift response!
Feature spanning multiple PIs on the roadmap?
Asked by Erika van Hintum:

Hello, I'm setting up a project roadmap in Jira Align, and I've got features that will happen over more than one increment. Does the Jira Align roadmap support this?

So far it looks like it doesn't, but I wanted to ask before I break up my features any further!


Answers:
author: Derek Huether
body: Erika, the short answer is yes. Though you do want to break your features down so that they can be completed in a single increment, adding start and target dates will allow you to do what you want...but there is a caveat.

Within your feature, click on +Full Details to expand the feature

![Screen Shot 2020-08-28 at 1.54.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/108378iBE2753006D7CA293/image-size/large?v=v2&px=999 "Screen Shot 2020-08-28 at 1.54.27 PM.png")

Below that, add your feature start and completion dates.

![Screen Shot 2020-08-28 at 1.52.53 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/108377iAE288428B89BEF00/image-size/large?v=v2&px=999 "Screen Shot 2020-08-28 at 1.52.53 PM.png")

When using the Roadmap, you'll see a toggle. ***Sprint by 'Increment"*** and ***Month by Quarter*** . Use the Month by Quarter to view the feature beyond the increment.  
![Screen Shot 2020-08-28 at 1.57.48 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/108379iDC3A2410084EEA11/image-size/large?v=v2&px=999 "Screen Shot 2020-08-28 at 1.57.48 PM.png")

In the feature, when selecting an Increment, think of this as the Increment you plan to finish the feature in. When selecting dates, think of this as covering the whole timeframe that you're referring to.  

Hope this solves your issue!

\~ Derek

comments: author: Erika van Hintum
body: I think that does it. Thank you!!


author: Jeff Stucker
body: The short answer is **No** .   

If we have increments set up by calendar quarters, there is no way to cleanly show on the roadmap that we will be starting the work in the middle of March and that the work will finish in the middle of April. Waiting until a quarter boundary to start a new highest priority work item that takes a month of work -- that is the opposite of agility.

Remember these...?

* "Responding to change over following a plan"

* "Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage."

Too many functions of Align are linked to just one "program increment", so the planning is incoherent when work spans two "program increments" even by a few days or weeks.  

This is a huge limitation for Align, and prevents teams that are doing continuous planning from getting the value out of the product.


author: Tim Young
body: [@Derek Huether](/t5/user/viewprofilepage/user-id/3860171)

What about the work done in sprints in multiple quarters? In Program Room I see misaligned stories. I also get messages on Roadmap screen. Will this cause reporting errors with only one PI selected for the feature but the work done in multiple PIs? Will velocity calculations be accurate?


Tags: roadmap
How to hide the "Welcome to Timeline Page" banner
Asked by Robert Lee Cox:

For some reason the Help banner "Welcome to Timeline Page" continues to display on the right side of my views in Golive/Timeline, it is covering up areas I need to select related to calendars added.

Obviously new to Golive area, tried to select "?" on and off, searched under setting and have not found anything that will get rid of it.

Cannot figure out how to close it. Help, thanks


Answers:
author: David Berclaz
body: Hi [@Robert Lee Cox](/t5/user/viewprofilepage/user-id/4671684)

Thanks for your question, could you please **[raise a support ticket here](https://apwide.atlassian.net/servicedesk/customer/portal/1/group/1/create/1)**, adding a screenshot of the issue you are facing? You will get an answer quickly.

Have a nice day,

David


Tags: advanced-roadmaps