youngmon/atlassian-qna huggingface dataset:
2021 Holiday Calendar
Asked by Nick_anderson:

Hello there,

We have a global team and I would like to get a better sense of the statutory holidays in each of our teams' countries via confluence calendar.

Anything out there that would allow me to select and import a particular counties holiday calendar for 2021 ?

Thanks,


Answers:
author: Diego
body: Hello there [@Nick_anderson](/t5/user/viewprofilepage/user-id/4341737)!  
As you have noticed, Team Calendars is capable of importing .ics files or subscribing to external calendars via URL.
> [Create, add, and edit calendars](https://support.atlassian.com/confluence-cloud/docs/create-add-and-edit-calendars/)

There are some online services that may provide you what you need. I was able to find a website called "OfficeHolidays" and also "Webcal". These sites have no affiliation with Atlassian whatsoever, but they seem to provide what you need:
> [OfficeHolidays - Subscribe to National Holidays for International](https://www.officeholidays.com/subscribe/various)
>
> [Webcal](https://www.webcal.guru/en-IE/calendars)

Let us hear from you!

comments: author: Jason Thompson
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,

Quick question, is Team Calendars still available as a Confluence addon?  
I have searched for it in the 'Find new add-ons' section of Confluence, and on the Marketplace, however I cannot seem to find it...

We are running Server versions ...

Confluence-Version 6.13.0  
Jira Core 7.13.0  
Jira Software 7.13.0  
JIRA Service Desk 3.16.0

Thanks.


author: MoshieBR123
body: Hi [Diego](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1188952)

Do you have a response for [Jason Thompson](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3937643) - there a few of us who have the same issue/ query?

Thanks

Mosh


author: Nuno Miguel Mendes Fernandes
body: Hi,

Team Calendars is now part of the Confluence software.

Regards

NMF


author: Jason Thompson
body: However it looks like is only available for Data Center \& Cloud ...

<https://confluence.atlassian.com/teamcal/team-calendars-for-confluence-server-documentation-240912701.html>


Tags: calendar

cloud

confluence

jira-software

jira-software-cloud
iCalendar is not displaying Jira issue events
Asked by Leo:

Hi Team,

there was timezone configuration issue on both conf/jira which caused the issue initially. later I fixed as mentioned in one of the KB articles

Now, the Jira is shown no error. but there is a error from confluence and fails to display event(s) still

Error log  
*ERROR \[https-jsse-nio2-8443-exec-84\] \[extra.calendar3.calendarstore.CalendarDataStoreCachingDecorator\] load Could not load calendar content from cache key*   
*-- referer:/conf/display/ETA623/calendar/396ad95a-e964-4b63-b621-b0dc1d3b2fd3?calendarName=Leo%27s%20Jira%20sync%20test \| url: /conf/rest/calendar-services/1.0/calendar/events.json \| traceId: 5018094b4d14b929 \| userName: xxxxxxx*   
*com.atlassian.confluence.extra.calendar3.exception.CalendarException: calendar3.error.jiralink*

Any points to fix this would be really appreciated

Thanks in adavance,

Leo


Answers:
author: Brant Schroeder
body: From the error it looks like the Jira iCalendar Plugin is disabled in Jira. <https://confluence.atlassian.com/confkb/team-calendars-add-event-modal-does-not-contain-all-available-options-from-jira-967335971.html>

comments: author: Leo
body: Thanks [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)for your quick reply, I've checked this too. all 3 modules in jira are enabled. that's where I stuck :(


author: Brant Schroeder
body: Take a look at this then. <https://confluence.atlassian.com/confkb/team-calendars-for-confluence-unable-to-load-events-from-jira-calendar-310379060.html>


Tags: server
When you import a calendar, can you import event types as well?
Asked by An Votek:

When you import a calendar, can you import event types as well?


Answers:
author: Kian Stack Mumo Systems
body: [@An Votek](/t5/user/viewprofilepage/user-id/4207575), no you can not. When importing Confluence team calendars, no custom event types will be transferred.

Thanks,  

Kian


Tags: cloud
After the initial calendar is set up. Can you do another import?
Asked by An Votek:

After the initial calendar is set up. Can you do another import?


Answers:
author: Shannon S
body: Hello [@An Votek](/t5/user/viewprofilepage/user-id/4207575),

Thank you for raising this question! Yes, once you've created your initial calendar, you can create additional calendars by importing an.ICS file.

Are you having trouble with that feature? I recommend you read [Create, add, and edit calendars](https://support.atlassian.com/confluence-cloud/docs/create-add-and-edit-calendars/) if you haven't yet. If you continue to have any issues, let me know, and I can give you a hand.

Take care,

Shannon


Tags: cloud
TeamBuilder ProScheduler - using with MS Project
Asked by Jamie Edmondson:

Is it possible to create your plan dates in TeamBuilder ProScheduler and then export them (or just push them) into MS Project?


Answers:
author: Nicholas M
body: Hi [@Jamie Edmondson](/t5/user/viewprofilepage/user-id/5288814) , I think you are better contacting the company that build TeamBoard ProScheduler for this information. This community group is related to Account related questions for Atlassian.

comments: author: Jamie Edmondson
body: Thank you [@Nicholas M](/t5/user/viewprofilepage/user-id/531551) !


Tags: jira-cloud
Hi, is this telegram channel belong to atlassian , @theatlassiancommunity
Asked by Mohamed aboelfotoh mohamed:

This channel on telegram say that is atlassian ![IMG_20230811_151652_695.jpg](/t5/image/serverpage/image-id/274646i70FE468039268707/image-size/large?v=v2&px=999 "IMG_20230811_151652_695.jpg")![IMG_20230811_151921_691.jpg](/t5/image/serverpage/image-id/274647i48794D0D69AF74BB/image-size/large?v=v2&px=999 "IMG_20230811_151921_691.jpg")![IMG_20230811_151939_820.jpg](/t5/image/serverpage/image-id/274645iE60FC48E451047BE/image-size/large?v=v2&px=999 "IMG_20230811_151939_820.jpg")


Answers:
author: Andy Heinzer
body: Hi,

To the best of my knowledge Atlassian does not operate any Telegram channels.

The images you have posted appear to be in relation to a service contract agreement, but I am not familiar with that particular form. I noticed at the bottom of that last image is the name Actonic - that appears to be the name of a company that offers Atlassian Consulting services per <https://actonic.de/en/>

Perhaps you are looking to reach out to that consultant firm with this contract? If so I'd recommend using that site link and the contact us on that page to find someone within Actonic that might be of service to you.
Problem with Account
Asked by SUHAREV:

Hello! My other account tmwpgj@gmail.com has been blocked. And I can't get data from it and even go into it. I understand why they block accounts from Russia. But I would really like to get my data, there are a lot of important things there. What can be done in this situation?


Answers:
author: Kseniia Trushnikova
body: Hi [@SUHAREV](/t5/user/viewprofilepage/user-id/5290317),

I'd recommend to contact the support <https://www.atlassian.com/company/contact/purchasing-licensing#/> in case if they have any backup data.
About the condition that the email address cannot be obtained with the Users acquisition API of the
Asked by Y.Miura:

I want to run the Get Users in Organization REST API to get the account ID and email address of a user in my organization.  
I would like to get at least the account ID and email address when executing the REST API, but the description of Responses ? UserPage ? data ? email in the REST API manual below says "The email address of the user. If the user has restricted visibility of the email address, the property will be absent" <https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get>

With the above REST API, I have confirmed that even a user whose email address is open to "only you and the admins" can get an email address, but under what conditions can't I get an email address?


Answers:
author: David Bakkers
body: Hello [@Y.Miura](/t5/user/viewprofilepage/user-id/3918872)

*"I have confirmed that even a user whose email address is open to "only you and the admins" can get an email address, but under what conditions can't I get an email address?"*

It's a common misunderstanding as the documentation doesn't make it clear. That 'Share email address with only you and admins' setting is for users to shares their email address with the admins via THE GUI ONLY, it has no effect on sharing their email address with admins, or anyone else, via THE REST API.

To be able to lookup a user's email address via any REST API endpoint in Jira Cloud, that user must have 'Share email address with everybody' enabled.


Tags: api

cloud

rest-api
Not receiving verification email to new email address
Asked by Wendy Lai Yanqi:

Hi there,

My team member doesn't receive the verification email in the new email address inbox.   

It shows up just fine on their old email address.   
It does not show up anywhere on the Exchange Message Trace for the new email address.   

We do not have a rule that blocks Atlassian emails.


Answers:
author: Sugandha Singh
body: Hello [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397)

Welcome to Atlassian Community!!!

I understand that users are not receiving the verification email.

Could you please help me with a few impacted users' email addresses?

comments: author: Wendy Lai Yanqi
body: Hi [@Sugandha Singh](/t5/user/viewprofilepage/user-id/3655335)

The email stockholm-tester@funcom.com is not receiving the verification email.


author: Sugandha Singh
body: Thanks, [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397) for sharing the user's email address.

I checked and haven't found any blockers for this account. Could you kindly verify whether the user is able to receive other Jira emails?


author: Wendy Lai Yanqi
body: Would you be able to send a test Jira email to the account? [@Sugandha Singh](/t5/user/viewprofilepage/user-id/3655335)


author: Sugandha Singh
body: Hey [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397) this account doesn't seem to be a valid Atlassian Account. Please help me with the old Atlassian Account.

If I understand correctly, the user has changed his email address from the old account to stockholm-testers@funcom.com and not receiving any emails.


author: Wendy Lai Yanqi
body: Hey [@Sugandha Singh](/t5/user/viewprofilepage/user-id/3655335)

Their original account is dinod@funcom.com  
They would like to change it to stockholm-tester@funcom.com   

The email stockholm-tester@funcom.com is not receiving the verification email to be able to complete the change.


author: Sugandha Singh
body: Understood your point now.

I checked again and found a few accounts from @funcom.com domain that were present in our email suppression lists. I have been cleared off the lists. I am not sure if that helps, but could you please try again to change the email address?


author: Wendy Lai Yanqi
body: Didn't work :(


author: Sugandha Singh
body: I am sorry to hear this [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397)

Upon checking the logs, I can verify that verification emails are delivered for this account from our end, I would suggest you to please get in touch with Atlassian Support by raising a ticket from <https://support.atlassian.com/contact/> so that we can share more details and can have a deeper look.
BILLING ENGINE - Cloud - WHERE IS BILLING PREVIEW
Asked by J Conners:

Suddenly I am thrust into the alleged "new" billing engine--which looks like a relic from a 1990s legacy accounting system.

I look at my subscriptions -- only free products listed.

I look at my quotes -- NONE

My Jira Software, Compass, Jira Service Management, Confluence, accounts are listed NO WHERE in this alleged billing engine.

And yet, I get an email saying my bill will be MORE THAN DOUBLE this month. For days, I have been scrambling to find out what the increase is related to and to make any necessary adjustments. I cannot SEE anything.

How do I find the billing preview BEFORE they bill me? There are not open quotes, no list of subscriptions with an amount more than zero listed.

HELP!

J


Answers:
author: Anusha Rutnam
body: Apologies for the confusion everyone, we are actively investigating this bug: [CLOUD-11644](https://jira.atlassian.com/browse/CLOUD-11644)Billing preview not displaying all products at org and site level


author: Darius
body: [@J Conners](/t5/user/viewprofilepage/user-id/4973258)   
Atlassian Support has confirmed identification of a problem causing admins like us to not be able to see an accurate view of products we pay for, billing/invoice history, saved billing information, etc.

They're actively working on it and I would expect a quick resolution.

Theres a 'mini workaround' that allows you to access the billing preview for a couple of seconds before the URL redirects itself to admin.atlassian.com/billing

1. Go to the Atlassian.com license portal: my.atlassian.com/products
2. Look for the SEN ID of the organization/instance associated with the billing account you're trying to access (you might only have one)
3. Expand this SEN ID and look for a URL to the right of the Address Details that says ++**Manage**++ **subscriptions**and click this link.

When I do this, I'm able to see that everything is still there.

Im sure they will have this fixed before Monday.

I would strongly encourage you to open a support ticket with Atlassian so they can help disambiguate any billing concerns and help you remediate unintended overages. I've found them to be consistantly responsive and always friendly.

[Atlassian Support](https://support.atlassian.com/contact/#/)


author: Darius
body: What I thought was an isolated problem with our admin portal appears to be more wide spread.

Our billing portal isn't enumerating any of our paid products or addons and appears to have 'lost' past invoices, our billing information, etc.

Im sure its linked to some kind of backend update. Hopefully they get it sorted out quickly.

comments: author: J Conners
body: The answer is they bill you and THEN you find out what you got billed for..


author: J Conners
body: The answer is they bill you and THEN you find out.


author: Ste Wright
body: Hi [@J Conners](/t5/user/viewprofilepage/user-id/4973258)

Perhaps best to contact Atlassian directly for billing queries, as they'll have better access to this information.

Contact them via this link: <https://support.atlassian.com/>

Ste
I don't see the "Start Progress" on JIRA ticket! What to do?
Asked by Shakhnoza Usmankhodjaeva:

Has anyone encountered a similar problem in JIRA? I have been assigned to an issue but cannot find the 'Start Progress' button on the top bar.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/272338i7CBDE4ED1162A741/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Rilwan Ahmed
body: Hi [@Shakhnoza Usmankhodjaeva](/t5/user/viewprofilepage/user-id/5281617) ,

Welcome to the community !!

There could be 2 reasons why 'Start Progress' is not displayed. Please check with your Jira admins for these points.

1. There is no transition "Start Progress' in the workflow mapped to the ticket type.
2. There could be workflow conditions so that "Start Progress" is not displayed to you. i.e. you are not fulfilling the conditions.

comments: author: Shakhnoza Usmankhodjaeva
body: [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)   
Thank you for your prompt response!! I'm going to check with my Jira administrators.


Tags: jira
How to clear content in tag search
Asked by carol jiao:

I entered "account" in the column next to filter, and the word just stays there forever. I tired to delete it and refresh my page, but nothing happens. Is this a bug? Does anyone know how to clear it?

![screenshot-20230721-183403.png](/t5/image/serverpage/image-id/270349i81C5559AA1F63E14/image-size/large?v=v2&px=999 "screenshot-20230721-183403.png")


Answers:
author: Kalin U
body: Hi, [@carol jiao](/t5/user/viewprofilepage/user-id/5273556)

Did you try the "Reset" button next to the title of the page "Your community feed"?

comments: author: carol jiao
body: Wow, it works! Thanks a lot! I didn't notice the button before : (


Tags: feedback-forum
How can i remove all my post on Atlassian community?
Asked by HH C Yip:

there are 6 posts in my account due to privacy reasons, I wish to remove them, is this possible?

![2023-07-17 23_26_01-Window.png](/t5/image/serverpage/image-id/269368iE94897A30DDDD4F9/image-size/large?v=v2&px=999 "2023-07-17 23_26_01-Window.png")


Answers:
author: Nic Brough -Adaptavist-
body: I've moved all your posts to "removed" - moderators can still see them, but they will be fully removed after a while (I don't delete posts, just in case I get it wrong)


Tags: feedback-forum
How to change Atlassian community account
Asked by Jana Kyselov?:

Hello, I have two atlassian accounts - one private and one business. Work on one computer on both, switching in Jira and JSM there is no problem. But cannot change the community account. Once I logged, I can logout - and when log-in, no option to select another account is given. I am automatically logged-in to one of these account. How to change the account to another one for atlassian community? Thank you.


Answers:
author: Dave Mathijs
body: Hi [@Jana Kyselov?](/t5/user/viewprofilepage/user-id/5259456) welcome to the Atlassian Community!

I have the same issue. The only option for me is either to use a different browser or an incognito tab to have the two accounts simultaneously open.

Personally, I've created 2 profiles in Chrome and I switch between the profiles.

comments: author: Jana_Kyselova
body: Thanks. I think this is the only option how to manage it :-(


author: Dave Mathijs
body: Thanks to click the Green 'Accept answer' button if it helps.


author: Jana Kyselov?
body: sorry, need to use another account :-)


author: Txus
body: Thanks for your advise [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) . It has been helpful.

Maybe it would be a good idea to open a ticket to fix this problem.

Can we open a support ticket related to the Community or is there a channel to make suggestions for the Community?

It is to be registered as a support ticket. I've been looking around and haven't seen anything.
Account is deactivated
Asked by ????? ??????????:

I receive the following error message:

#### *You don't have permission to access this content* {#toc-hId-258265142}

*It looks like your account has been deactivated.*

*We've sent you an email with details of who to contact to get more information about this.*

The problem I am having is that no email is sent and have no idea what to do next.  

My e-mail: artiomkargapolov@yandex.com


Answers:
author: Shannon S
body: Hi [@????? ??????????](/t5/user/viewprofilepage/user-id/5261251),

I'm sorry to hear your account was disabled. The Customer advocates team previously contacted you about this on June 7th. Please check and see if you have an email from them.

In the meantime, you can raise a request with the team below and they can properly inform you of the situation:

[Contact customer advocates](https://www.atlassian.com/company/contact/purchasing-licensing?utm_source=alert-email&utm_medium=email&utm_campaign=ruby-free-entitlements_EML-16016&jobid=106093770&subid=1735310855#/)

Take care,

Shannon S \| Atlassian Cloud support

comments: author: ????? ??????????
body: Unfortunately, I missed the e-mail. Could you give me access for a day to export my data from Trello? It's really important  

I will save my personal data, write down all my notes. I had been permanent user of Trello for real long time. I hope, you will help me


author: Shannon S
body: Hi [@????? ??????????](/t5/user/viewprofilepage/user-id/5261251),

No worries; once you contact the Customer advocates using the link I shared above, they can help you out.

Take care,

Shannon S \| Atlassian Cloud support


author: Brant Schroeder
body: [@????? ??????????](/t5/user/viewprofilepage/user-id/5261251) welcome to the Atlassian community

You will need to submit a support issue here: <https://support.atlassian.com/contact/#/> It requires that you have an active plan and not a free plan. They will be able to see your account and assist you. I will also escalate here just in case you have have a free plan.

Is this account / product through your work?

comments: author: ????? ??????????
body: I have a free plan and use the account for my personal use to daily planning and studying. There is the whole life in my Trello


Tags: account

atl-rvw
How can I change the credit card details?
Asked by Lorenzo Galvani:

Dear Support Team,

Could you please provide me with step-by-step instructions on how to update the credit card details in JIRA?

Specifically, I am looking for guidance on the following:

1. Accessing the Account Settings: Please let me know how to navigate to the account settings section in JIRA where I can manage my payment details.

2. Locating the Credit Card Information: Once I am in the account settings, kindly direct me to the specific section or tab where I can find and edit my credit card information

Kind regards


Answers:
author: Manoj Gangwar
body: You should be able to change the details in your <https://my.atlassian.com> account.

comments: author: Lee Reyes
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) , im new to managing the atlassian account. where in my.atlassian.com can I change the credit card details?  
I am the Organization Admin, and I could not find it yet from the site.

Thank you.


author: Manoj Gangwar
body: Your account details should be managed through your My Atlassian account:

<https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652>

Edit: for OnDemand license, see here:

1. <http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3>


author: Lee Reyes
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) , thank you for your prompt response. i appreciate it.

I checked <http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3>, and it says there that there should be an "Edit Credit Card" button.

However when I checked, there is none.![myatlassiandotcom.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285793i67B008162F7898D9/image-size/large?v=v2&px=999 "myatlassiandotcom.jpg")


author: Manoj Gangwar
body: Could you please click on manage subscription and check?


author: Lee Reyes
body: it directs me here...but there's still no button for changing credit card.

when i go to billing details, it just shows me the message below.

![atlassian_managesubscriptions.png](https://community.atlassian.com/t5/image/serverpage/image-id/285801i257A5933ED4A1D4B/image-size/large?v=v2&px=999 "atlassian_managesubscriptions.png")![atlassian_billingdetails.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285800i40240CFE6B8E1597/image-size/large?v=v2&px=999 "atlassian_billingdetails.jpg")


author: Manoj Gangwar
body: You may raise a request with atlassian support. On the previous screenshot click on request support and check with them. It could be some permission issue.


author: Lee Reyes
body: thank you [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) .  
I did already earlier today..and am just waiting for their response.

Thank you again!