youngmon/atlassian-qna huggingface dataset:
1 user in the team can't see the configured board correctly
Asked by Annie Kearns:

I have a Kanban board that is ordered by epics using swimlanes

The team using the board can see the tickets ordered by epic as per the first screenshot below.

However, 1 member of the team can't see the tickets ordered by epic and only sees the issues ordered by priority. (As per the second screenshot)

This team member has the same permissions and groups assigned as a lot of other team members who can see the board ordered by epic/swimlane

Any help appreciated!


Answers:
author: Annie Kearns
body: Hi thanks so much for the answers!

We figured out the user didn't have 'queries' selected on the 'group by' option on the board

Once we selected group by queries this resolved the issue and the user can now see the board ordered by epics

Thanks for your help!

comments: author: Shikha Verma
body: [@Annie Kearns](/t5/user/viewprofilepage/user-id/4582961) Happy to hear that!   
Can you please accept the answer so that it can help others as well? Thank you!


author: Annie Kearns
body: done :)


author: Shikha Verma
body: Thank You!


author: Shikha Verma
body: Hi [@Annie Kearns](/t5/user/viewprofilepage/user-id/4582961) Welcome to the community!  
As this is a public space, please hide the project name or any other important information to protect your privacy.   
- Ask the team member to ensure that the swimlane configuration is set to "Epics" on their view of the board. Click **Board Settings** \> **Swimlanes** and verify that "Epics" is selected.  
- Team member might have a personal filter or quick filter applied that overrides the board's default settings. Have them clear any applied filters by selecting **Clear all filters** in the board's filter options **OR** Review the **Filter Query** to ensure it includes all necessary issue types and statuses.  
- Clear their browser cache and cookies. Try accessing Jira in an incognito window or a different browser.  

Hope this will help!


author: Dick
body: Hi [@Annie Kearns](/t5/user/viewprofilepage/user-id/4582961)  

In addition to the filter settings mentioned above, a user not seeing tickets can be a result of two things:

1. The user has no allotted permissions to see any tickets in the project (has no role associated with browse ticket permission).**Check project settings - users and roles.**
2. The user has no permission to use the filter to view the issues. **Check board configuration - general - edit filter shares**


Tags: cloud

jira-cloud

jira-software
Create Sprint Dashboard in Jira and a standard Jira Timeline
Asked by Gurinder Summan:

Create Sprint Dashboard. Consultant will create a Sprint Dashboard in Jira for all project teams which will include a specific set of data and metrics

using custom chart gaget template and added orginal esitimate and time spent field in column but its not calculating time properly. Its given me result based upon days and time but not caluculating week hour

I have created report for fetching total number of orginal esitimate and time spent hour group by assignee.

I checked configuration the hour added based upon business hour i.e week= 40 hour, day=8 hour.

Checked one user hour details and found that he logged 1w 2d 4h but gadget calculating 9day 23hour. can you please let me know how to fix it?


Answers:
author: Marc - Devoteam
body: Hi [@Gurinder Summan](/t5/user/viewprofilepage/user-id/538400)

Can you share screenshots and how your configuration is setup. This will provide more context to members of the comunity.


Tags: cloud

jira-cloud
How can I import data from a CSV to specific fields in an existing company-managed JIRA project?
Asked by Steve Hooczko:

I want to import data for 1 field in an **existing project** from a CSV.


Answers:
author: Marc - Devoteam
body: Hi [@Steve Hooczko](/t5/user/viewprofilepage/user-id/4480256)

You would need to create the field via the GUI or the API.

If you want to use it on screens associate it with the correct screens.

If you want the current issues in the project to have data in this field, export all issues via csv, you require the summary and issue key.

In the csv, you only need the issue key column and the summary column and a new column that represents the custom field, provide the custom field value.

The values is based on the type of custom field you have created.

Then import the csv, all existing issues will be updated.

Do try this on your sandbox first.

comments: author: Steve Hooczko
body: When I do this via the external import option it forces me to create a new project. I want to add the single select drop-down data to an existing field in an EXISTING project.


author: Marc - Devoteam
body: Hi [@Steve Hooczko](/t5/user/viewprofilepage/user-id/4480256)

Atlassian introduced a new importer. I have seen loads of complaints about it.

You should see a link on the external import option, that says: "switch to the old experience"

Then you will have the old importer, that should work perfectly  


author: Hannes Obweger - JXL for Jira
body: Hi [@Steve Hooczko](/t5/user/viewprofilepage/user-id/4480256)

I don't know if this use case justifies additional tooling for you, but just to put it out there: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2795840).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also allows bulk-editing your issues via copy/paste. This works within JXL, but also between JXL and pretty much any other tool, including Excel or Google Sheets.

This is how it looks in action:

![copy-paste-storypoints-from-excel-to-jxl.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344570i07851CA4E794B64D/image-size/large?v=v2&px=999 "copy-paste-storypoints-from-excel-to-jxl.gif")

So what you could do is to set up a JXL sheet with the relevant fields added, open your CSV file in Excel or Google Sheets, and simply copy over the values.

I should also add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
I cannot see notification icon
Asked by Hanife:

Hi,

I cannot see notifcation icon on our Jira(data center) side. By the way, I can see it on confluence side. Is there any configuration?

Thanks for help


Answers:
author: Samuel Gatica
body: Hi [@Hanife](/t5/user/viewprofilepage/user-id/5577805)

To the best of my knowledge, there is no Notification icon in Jira DC. I have verified this with my instance, and there does not appear to be such an icon.

I also found this suggestion open [Notifications Icon/List](https://jira.atlassian.com/browse/JRASERVER-60608)

Best regards  
Sam

comments: author: Hanife
body: Thank you very much Sam


author: Shikha Verma
body: Hi [@Hanife](/t5/user/viewprofilepage/user-id/5577805), Welcome to the community.   
Jira Data Center does not have a dedicated notification icon like Confluence.   

If you want to set notification settings, Please Check Notification Settings in Jira and Ensure that it is enabled and set to "HTML". Also check User Permissions Ensure that the user is part of a group that has the "View notification" permission.

comments: author: Hanife
body: Thank you very much Shikha, I will check them


Tags: data-center

jira-data-center
How to change from Company mail ID to Personal mail ID to login Atlassian community
Asked by Asmath Basha S:

Hi,

I am using this account (Atlassian community) by logging in the company email ID. If I leave the company the email ID will be deactivated then I can't able to login this Atlassian community account.

Kindly give any suggestion to retain this Atlassian community account. I have many things in this Community account.


Answers:
author: Marc - Devoteam
body: Hi [@Asmath Basha S](/t5/user/viewprofilepage/user-id/5035082)

You can't if your account is managed by your company.

You can only reach out to Atlassian Support for this.

comments: author: Asmath Basha S
body: Ok I will raise a ticket regarding this.

Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


Tags: cloud

jira-cloud
Stop copy data to Sandbox
Asked by Cees Klomp:

Is there a way to stop or breakdown a copy action to the sandbox?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Cees Klomp](/t5/user/viewprofilepage/user-id/1456581)

Once the copying of the data starts, it cannot be cancelled. You would need to wait for it to finish, delete that sandbox and create a new one with wanted settings.


Tags: cloud

jira-cloud
Does redirection for issues still work after archiving a project?
Asked by Michael Oehler:

Hi all,

we successfully migrated an internal project to a new one with all its issues to change from kanban to scrum. old hyperinks still work (redirection) and lead to the new issue keys.

To avoid issue creation in the old project I wanted to archive it. Does anyone know if the hyperlinks still will work if I archive the old project?

Best regards  
Michael


Answers:
author: Samuel Gatica
body: Hi [@Michael Oehler](/t5/user/viewprofilepage/user-id/5228163)

Check the answer from post [What happens to links for moved issues after the source project is moved to trash](https://community.atlassian.com/t5/Jira-questions/What-happens-to-links-for-moved-issues-after-the-source-project/qaq-p/2089856)

Best regards

Sam

comments: author: Michael Oehler
body: Hi [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) ,  

many thanks for refering to the post. If it ist independent of the project it should work for moving a project to trash as well as moving it to the archive.

Best regards  
Michael


Tags: archive

cloud

jira-cloud

redirection
Copy Retrospective Board to another Jira project
Asked by Sally Yeung:

Can we copy a Retrrospective Board from one project to another? We are using Data Center.


Answers:
author: Nikola Perisic
body: Hello [@Sally Yeung](/t5/user/viewprofilepage/user-id/5535501) since the board is based on your filter, copy your filter and create a new board with that filter in the new project.


Tags: cloud
Filter Subscription Emails - Using a custom sender address
Asked by Doug Knudsen:

When we send filter subscriptions from Jira, the sender address used is our default "jira@xxxx.atlassian.net" sender.

Is there a way to use one of the custom email sender addresses we have configured in Admin Site -\> Settings -\> Emails, used for other notifications?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Doug Knudsen](/t5/user/viewprofilepage/user-id/737944)

Sadaly no, because this is the default cloud server and even if you add a new mail server it will still use the default email that was set up by Jira. In short, no, this cannot be changed for filter subscriptions.

comments: author: Doug Knudsen
body: Ok, thanks for the confirmation. Appreciate the quick reply!


author: Nikola Perisic
body: No worries!


Tags: cloud

jira-cloud
How do Asset Roles works?
Asked by Maria Elena Lovato:

I see that is possible to set roles for the whole scheme and for a singular object type; I need some people to be have the Developer role in one specific Object Type and not be able to visualize the others.

Is this possible? Or do I have to set the roles for the whole schema too?

I tried to set one person for the developer role in an object type and didn't set anything for the schema, and the person wasn't able to accede the object type.


Answers:
author: Chris Rainey
body: Hi there,

[This Atlassian documentation here](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/#:~:text=specific%20object%20type.-,Object%20type%20permissions%20vs%20object%20schema%20permissions,-When%20do%20object) should assist you with understanding permissions for Assets. It is possible to configure permissions for the object schema as well as for object types and the page I referenced sheds more light on this.

comments: author: Maria Elena Lovato
body: Hello Chris, thank you very much! Do you also know if and what is the correlation between Project Roles and Asset Roles? Or if there is any documentation on this?

I have a few colleagues who don't have access to the project but need to have access to the Object Scheme only to view resources.


author: Chris Rainey
body: Hi Maria,

While someone could certainly have both project permissions and Assets permissions, these are separate. So, it's very possible for someone to only have permissions within Assets but not be able to view any Jira projects. The one caveat to that is that in order to view Assets object schemas, you need to have a Jira Service Management agent license.

Within an object schema, you can then configure users and groups into the different roles for Assets.


author: Maria Elena Lovato
body: Thank you, this is very useful for me! This explains why my colleague with a customer account wasn't able to access Asset.


author: Chris Rainey
body: Glad to help!


Tags: asset

asset-management

assets

cloud

jira-service-management

jira-service-management-cloud

role
Jira data center. Can not login using internal directory
Asked by Wajiha:

After data refresh, i can not login using internal directory. I tried resetting the password.


Answers:
author: Dick
body: the internal directory entries are saved in your database. You can create/update credentials there.


author: Florian Bonniec
body: Hi [@Wajiha](/t5/user/viewprofilepage/user-id/5511043)

You could try to set up the recovery account.

[Restore Passwords To Recover Admin User Rights \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html)

Regards


Tags: cloud
Plugin License Release Management: Workflows, Calendar & Roadmaps - Cloud
Asked by Dewa:

Hi All,

wondering if anyone has use this plugin and would love to know how the license cost works here. the calculator mentioned in the description is only for the whole instance, would that be possible to apply and pay only for selected project?


Answers:
author: Lisa Forstberg
body: Hi [@Dewa](/t5/user/viewprofilepage/user-id/3923221) ,

You need to pay for the App based on the number of Jira users you have, regardless of there is only a few users in a few Jira projects that will use the App. This is how the pricing model works.

Example if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.

All the best

/Lisa

comments: author: Dewa
body: thank you Lisa


Tags: addon-app.releasemanagement.rmcloud

atlassian-marketplace

cloud

jira-cloud
Embed timeline in another app
Asked by Sami Poirier:

Hello all,

I'm using JIRA Cloud and i would like embed my projects timelines in a web application ?

I saw in the documentation that an embed option was available in the share button but it isn't display..

Thank you,

Hello everyone,

I am using JIRA Cloud, and I would like to embed my project timelines into a web application (developped by myself). I saw in the documentation that an embed option is available in the share button, but it doesn't appear for me.

Thank you,


Answers:
author: Nikola Perisic
body: Welcome to the community [@Sami Poirier](/t5/user/viewprofilepage/user-id/270865)

For the Timeline in Jira, you have both Share and Export options.

* Share - copy the link of your Timeline, you also need to add people to whom this timeline will be shared
* Export - export your timeline as CSV or as the picture


author: Sami Poirier
body: Thank you for your answer.

But i need to share in live, like a youtube embed.

Is it possible ?

comments: author: Nikola Perisic
body: I don't know where you have saw this in the documentation. The only place this would be possible to be embedded is the Confluence using smart links. For timelines in Jira, sadly this is not implemented.


author: Sami Poirier
body: Here, <https://support.atlassian.com/jira-software-cloud/docs/embed-your-advanced-roadmap-plan-on-a-non-confluence-page/>

But ok, thank you.


author: Nikola Perisic
body: This is specifically for the plans that are part of the premium tier in your Jira. Timeline is part of every project in Jira. I thought you were talking about that one, which is something that is not possible. With the documentation that you have posted, embedding from you Plans project would be.


Tags: cloud

jira-cloud

timeline
How to enable subtasks to be in different sprints?
Asked by Karina Collis:

Sometimes, we develop subtasks in different sprints. Right now, the only setting is to set all tasks to the same sprint as the story. Is there any workaround to allocate one subtask to a different to the main story sprint?   
I am sure we could have done it in our previous Jira board, but since we moved to a new one, I can't find a way to enable it.


Answers:
author: Lisa Forstberg
body: Hi [@Karina Collis](/t5/user/viewprofilepage/user-id/5577673)

Welcome to the community!

Please correct me if I misinterpreted your need :-)

Are you sure you were able to assign a sprint to a subtask in the other board? The field Sprint is not available on Subtasks, even though you try to add it to a subtask screen you can't see and edit it. If you still have the old board please add a screenshot.

Subtasks are not supposed to be "sprinted", the idea is to strive for Storys to be of a sprintable size so they can be completed. If a Story is not completed in a sprint, then the Story as a whole, should be moved to the next sprint in which the rest of the scope (with zero, one or more unresolved subtasks) can be completed.

If you mean that you don't see the subtasks at all on your board you may need to check your board settings and the map of statuses to columns to see if the subtasks statuses are unmapped. .

If you mean changing parent issue (story) of the subtask you can do that through clicking on the breadcrumb icon

![Screenshot 2024-08-27 at 13.56.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/344058i3CBE678DAA537F76/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 at 13.56.49.png")

all the best

Lisa

comments: author: Karina Collis
body: Thank you Lisa, very helpful!


author: Lisa Forstberg
body: Great! If you press answered on my response above, then it helps the users to filter out and focus on unanswered questions here on the community.

Have a nice day!

/L


Tags: cloud

jira-cloud
JIRA Roadmaps - Gantt Chart
Asked by Andrew Wilks:

I have reflected the activities in my Kanban Board into a JIRA Roadmap and inserted the associated Planned dates - creating the gantt chart view. This is excellent at giving me the plan.

I have custom fields to track actual dates - so we can look at any delivery / testing slippage in reviews etc.

Is there a way of reflecting these Actual dates in the Gantt Chart too - effectively creating a 2nd line for each feature - so we can see graphically any slip?


Answers:
author: John Funk
body: Hi Andrew,

Currently you cannot add custom fields to the regular Jira Software or Business project timelines. You would need to upgrade to a Premium Subscription and use the Plans feature.

comments: author: Andrew Wilks
body: Thanks for the swift reply John - much appreciated.


author: John Funk
body: You are welcome.


author: Joey_DevSamurai
body: Hi [@Andrew Wilks](/t5/user/viewprofilepage/user-id/5455355) ,

I'm from DevSamurai, the developer of the **[TeamBoard ProScheduler app](https://marketplace.atlassian.com/apps/1223423/)** . I'm happy to share that our app fully supports the functionality you're looking for in a **Gantt chart**.

With TeamBoard ProScheduler, you can easily reflect both planned and actual dates directly on the Gantt chart, allowing you to visually track any slippage. Additionally, our tool offers features like ***dependencies, critical paths, and baseline tracking***, making it a comprehensive solution for project planning and management.

![CleanShot 2024-08-27 at 17.46.09@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/344047i322409BCFE26EC6C/image-size/large?v=v2&px=999 "CleanShot 2024-08-27 at 17.46.09@2x.png")

Feel free to refer to it and let me know if you need more information.

Best regards,


Tags: cloud
is it possible to link different board epic under one initiative ?
Asked by Bur?in Karaca:

Hi i have one jira project for portfolio and created initiatives under that project. I would like to create epics under it but epics should be under different team's projects.

is it possible to create different project child epic issues under initiatives ?


Answers:
author: John Funk
body: Hi Bur?in - Welcome to the Atlassian Community!

If you are using Company-managed projects for the Initiatives and Epics, then yes, you can.


author: Marc - Devoteam
body: Hi [@Bur?in Karaca](/t5/user/viewprofilepage/user-id/5577573)

Welcome to the community.

Yes you can, your projects will need to bee of the type company managed.

Then you can link multiple Epics to an initiative via the parent link.

Set the initiative in the hierarchy.


Tags: cloud

jira-cloud
Done - Board
Asked by Camila Gomes:

Hello,

Can anyone tell me if in the Jira Work Management template it is possible to leave DONE tasks on the board?

When we finish they disappear, and I would like them to stay visual on the board.  
It's possible?


Answers:
author: John Funk
body: Hi Camila,

Unfortunately, no, you cannot control that right now. I am hopeful that they will be rolling out some filter changes for the board like they have for Lists.


author: Trudy Claspill
body: Hello [@Camila Gomes](/t5/user/viewprofilepage/user-id/4914206)

Done tasks should remain on your Work Management board until they have not been updated for 7 or more days.

Are they disappearing immediately or after 7 days without an update?