youngmon/atlassian-qna huggingface dataset:
Expand disk space on remote agents on EBS instances
Asked by Christian Str?yer:

We are using Bamboo 6.3.1 with 10 remote agents to run our builds. The stock image we use is ami-a450d4dd.

We are currently building with C3 agents which has their own local SSD storage. This works fine.

I've tried to use the C5 agents instead, but the build jobs run out of disk space on the agents, and I can't find anywhere how to make them any larger. I need more space in the build-folder of the agent. I realize I can attach another EBS volume to the agent, but I would like everything to clean up nicely, like the agent build folder.

If I try to launch ami-a450d4dd directly from AWS i'm presented with a choice of how much storage size to put on the root volume, I would guess Bamboo somewhere gives AWS that information when it is creating the volume for the instance. I would like to make it larger than the 10 GB which seems to be default.


Answers:
author: Steffen Opel _Utoolity_
body: Hi Christian,

You might be aware of this already, but given that [Managing your elastic image configurations](https://confluence.atlassian.com/bamboo/managing-your-elastic-image-configurations-289277147.html) and related pages do not yet document this at all, and neither do the resp. release notes, I'll mention that this feature is available as of [Bamboo 6.6.0](https://confluence.atlassian.com/bamboo/bamboo-6-6-release-notes-952624920.html), here's a screenshot:

![Bamboo-6.6.0-root-FS-size.png](https://community.atlassian.com/t5/image/serverpage/image-id/58599iD601BE7566DF3C62/image-dimensions/355x118?v=v2 "Bamboo-6.6.0-root-FS-size.png")


author: Gabriel Ribeiro
body: Hi Christian,

We have a document explaining how to do that:

* [Configuring elastic instances to use the EBS](https://confluence.atlassian.com/bamboo/configuring-elastic-instances-to-use-the-ebs-289277121.html)

If any question remains after reading the documentation, let us know.

Thank you.

best,  
Gabriel Ribeiro

comments: author: Miguel Gomes
body: [@Gabriel Ribeiro](/t5/user/viewprofilepage/user-id/352687) Thanks for your answer. Although after reading the information that you provided, it seems suggestions that we should attach a new EBS to the instance. What [@Christian Str?yer](/t5/user/viewprofilepage/user-id/86498) was asking (and I also would like to do) is to change the default root volume size attached to the agent when it starts, and not attach a new volume to it.

Do we have this setting in Bamboo?


author: Christian Str?yer
body: I eventually managed to get our build running with EBS on C4 instances. I was surprised with the complexity of this task, since I was expecting a simple way to expand the disc space, which must basically just be a value passed to the elastic instance.
How to connect bamboo to database it was using but for some reason it disconnected from it.
Asked by Marcin Jachymek:

I have a instance of bamboo 6.1.1 on win10 machine.

Bamboo was connected to PostgreSQL database.

After (probably) windows updates instalation Bamboo lost connection with the db and now asks me for configuring license key and so on.

When I point to the db that bamboo uses before, it point out that database contains existing data - which is absolutely true - it contains data that bamboo creates by itself there.

Can I reconnect to this db in order to no loose all the data ? All the plans setting and so on ?

Or maybe these settings are not stored in db and I can get them from somewhere in the installation folder and restore it ?


Answers:
author: Edrean Ernst
body: This happened to me as well. It turned out my bamboo.cfg.xml file in the bamboo-home folder was renamed to bamboo.cfg (1).xml. Upon deleting the bamboo.cfg.xml and renaming bamboo.cfg (1).xml back to bamboo.cfg.xml everything returned to normal again after a server restart.

I know this issue is quite old, but I thought someone else might benefit from my ordeal.


author: Alexey Chystoprudov
body: Bamboo settings are stored in two places: bamboo.home at hard drive and DB. Credentials for DB access are stored at bamboo.home, it's the path you configured at BAMBOO_INSTALLATION/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties

So it looks like OS upgrade cleaned up or moved content of bamboo.home folder
There were no files to upload.
Asked by Adrian_Quiambao:

```
Bamboo Server 6.2.2? (centos6)
```

Hi I have a problem with the deployment, it says

|--------------------------------|
| There were no files to upload. |

But when I try to access the current working directory the artifact is saved there.

```
installer.bootstrapper\bin\Debug\sample-data-1.3.0.exe
```

I'm using the copy pattern:

```
**/sample-data-*.exe?
```

It was being built on our remote agent that is running on windows server

Artifact handler is Amazon S3 with a file name

```
installer.bootstrapper\bin\Debug\sample-data-1.3.0.exe
```

Also is it possible that the filename will be saved as

```
sample-data-1.3.0.exe
```

and not

```
installer.bootstrapper\bin\Debug\sample-data-1.3.0.exe
```

Any thoughts will be much appreciated. Thanks


Answers:
author: Adrian_Quiambao
body: up

comments: author: Jeyanthan I
body: Hi Adrian,

Have you tried other artifact definition syntax examples other than \*\*/sample-data-\*.exe as described [here](https://confluence.atlassian.com/bamkb/bamboo-artifact-definition-syntax-examples-815581285.html)?

The copy pattern is relative to the location specified within the build directory and you may not use the absolute path to refer to the location.


author: Adrian_Quiambao
body: Hi Jeyanthan,

Thank you for your response, Yes, I've already tried other copy pattern.
smart value worklog.timeSpent showing only 20 records
Asked by Peter Skokan:

hello all,  

hello all i am trying to gent every workogs logged in my ticket ( not sum but one by one ) and it's always show only first 20 values...

Timesheet {{#lookupIssues}} {{worklog.timeSpent}} {{/}}

i have lookup issue for just one ticket for testing but output of this is always only first 20 logs in worklgos :

Timesheet 1h, 30m, 1m, 2h, 2h 15m, 20m, 20m, 20m, 45m, 1h, 25m, 15m, 20m, 1h, 15m, 30m, 30m, 45m, 45m, 1h  

i can open ticket and it's show 50 logs in worklogs maybe more.  

can anyone help me with this?  

i did not use api.. i would like to use jira automation for this.  


Answers:
author: Joseph Chung Yin
body: [@Peter Skokan](/t5/user/viewprofilepage/user-id/5357815) -

Hi Peter:

The usage of "Timesheet" syntax in the rule seems to be a third party add-on, and I don't believe it is an out of the box functionality.

In automation rules - Lookup issue action will process maximum of 100 issues per your JQL results. <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues>.

Your usage of {{worklog.timeSpent}} is correct.

Can you verify if you are using a third party add-on for Timesheets? If so, then you need to contact the vendor for technical support.

Please provide more details, so we can assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Peter Skokan
body: hello,

So "Timesheet" it's just comment in my audit log because i have more then 2 so just to know which one is which. so no i'm not using third party add-on.  

lookupissues is JQL:  
"key = DIGMIAHOTL-13017"

so there is no problem with 100 issues per JQL... i'm sure. but my issues that i'm working on or troubleshooting have more than 50 work-logs logged in the range of several months. and my output is always only 20 records from worklogs, i try to print only times logged from last month but not working as well in this specific issues.

<br />

why i need this:  
i have automation that is creating report every month for multiple customers for invoice purposes.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

jira-software

smart-value
Copying Customers to Another JSM Project
Asked by Chris Tolley:

Hi Community,

We need to bulk move \~6000 **customers** from one JSM company-managed project to another team-managed project. What's the easiest way to do this?

I have tried:

1. Exporting a list of all the customers from Jira, which gives me \~6000 email addresses separated by comma. I then go to the new project's Customer page in the JSM UI \> Add customers, then paste the email list. The system crashes though as clearly 6000 is too much.
2. Using the JSM API call below to get all Customer emails and display names, then I would use a separate API call to post new Customers to the new project. However, many user emails are hidden via the API, so this is not a reliable option.

<https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get>

As it's a team-managed project, we don't have the option to simply add the same group of Customers from our directory to the People page in the new project; since team-managed projects do not have this role/feature.

The "simplest" option I can think of is to split up step 1 above into smaller batches, but this is going to be a real pain. Any suggestions?  

Thanks in advance


Answers:
author: Chris Tolley
body: I suppose talking out loud, we can use the list from step 1 in the API call for step 2, so maybe that's our best bet!

Still wondering if there's anything better.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to import highlight track changes in each cell of my excel file into EazyBI?
Asked by Caleb Park:

Hi guys,

I am trying to import my excel file into EazyBI, and am pretty sure all the cell information can be imported.

But my question is: is it possible to import highlight track changes in each cell of the excel sheet as well?

For example, on an excel sheet, when you click on Review tab -\> Track Changes -\> Highlight Changes and hover over each cell, it shows who, when, and what has been changed. (Please see attached image below)

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/310594iC82C458C897AE334/image-dimensions/332x88?v=v2 "1.PNG")

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/310594iC82C458C897AE334/image-dimensions/332x88?v=v2 "1.PNG")


Answers:
author: Ilze Mezite
body: Hi, [@Caleb Park](/t5/user/viewprofilepage/user-id/5205736)

I can hear you on this one!

This functionality from Excel has not been included as we haven't heard an urgent need from our customers to do so far.

Kindly,

Ilze support@eazybi.com


Tags: eazybi

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
Is it possible to import only one sheet from an excel file to EazyBI?
Asked by Caleb Park:

Hi guys,

My excel file has multiple sheets (tabs), but only the third sheet needs to be imported.

Is there a way to do that?

Or is the third sheet supposed to be created in a new excel file separately then imported?

Thank you.


Answers:
author: Kris Dewachter
body: Hi [@Caleb Park](/t5/user/viewprofilepage/user-id/5205736) ,

When importing a Google Sheet in Eazybi, you can first select the file you want to import, and then the sheet from the file.

I've not tried it for a excel file yet, but looking at the documentation, it seems you can only import from the first sheet.

![Screenshot 2024-03-07 at 09.08.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/310709i24FEC233FEE23677/image-size/large?v=v2&px=999 "Screenshot 2024-03-07 at 09.08.45.png")

Best regards,

Kris

comments: author: Ilze Mezite
body: Hi, [@Caleb Park](/t5/user/viewprofilepage/user-id/5205736)

Thank you for your question.

It is possible to import only the first sheet of the Excel file.

The documentation was unclear, thank you [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)we updated the documentation page to mention that explicitly.

Kindly,

Ilze support@eazybi.com


author: Caleb Park
body: Thank you for clarifying that guys!

[@Ilze Mezite](/t5/user/viewprofilepage/user-id/5230579) [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)


Tags: eazybi

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
what are the common causes of forbidden error code 403
Asked by Ben Jacquez:

what are the common causes of forbidden error code 403


Answers:
author: Trudy Claspill
body: Hello [@Ben Jacquez](/t5/user/viewprofilepage/user-id/4780770)

What within Jira are you trying to access, specifically, when you get this error?


Tags: cloud

jira-service-management

jira-service-management-cloud
Copy comment to linked issue with toggle?
Asked by Charlie Misonne:

Hi Community!

In a Jira instance I'm working on there will often be linked issues. In some cases the comments from the "main" issue must be copied to all the linked issues.  
This is easy to achieve with an automation rule.

However I don't always want to copy the comments to the linked issue. I need a way to decided per comment if it should be copied yes or no.

Ideally I'd have a 3rd button next to *shared with customer* and *comment internally* like *copy comment* in order to save the comment with the copy option.

I thought about using a custom comment property that can be processed by automation rules. That way the rule can know if the comment must be copied. But I have no idea how to set a a comment property via the UI. It can not be done by default so I'd need to have to achieve this with scriptrunner somehow.

I looked at script fragments but I do not see a fragment to add a checkbox or button on the comment section.

Any ideas?


Answers:
author: Peter-Dave Sheehan
body: I think this gets into the most complex type of customizations made possible by scriptrunner... but it's possible.

You will need:

* Custom REST endpoint (GET) to generate a dialog for users to select comments
  * The endpoint will accept an issue key as a query parameter
  * It will fetch all the comments on the supplied issue
  * Build HTML for a [Dialog2](https://aui.atlassian.com/aui/latest/docs/dialog2.html) that contains a form that will show all the comments (in read-only) with a checkbox for users to select
* Custom Rest enpoint to trigger the copy of the selected comments to all the linked issues
* A javascript file to include with the dialog that will call the second REST endpoint with a POST request containing all the selected comments from the form.
* A Web Item fragment to call the first API to open the dialog based on the current issue


Tags: automation

data-center

jira-service-management

jira-service-management-data-center

scriptrunner
E-Mail Support einschalten wird mit Fehler quittiert
Asked by Bernd Altinger:

Wenn ich versuche bei einem Projekt den E-Mail-Support einzuschalten kommt folgende Fehlermeldung:

"Neuer Mailkanal konnte nicht erstellt werden, da die Verbindung doppelt vorhanden ist. Die bereitgestellte Mailverbindungsdefinition wird zurzeit von einem anderen Mailkanal verwendet."

Ich finde aber keinen Hinweis darauf, dass die Email bereits verwendet wird.

Bitte um Unterst?tzung, danke :)


Answers:
author: Bernd Altinger
body: ![Image 010.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/310566iF65E29A155C80798/image-size/large?v=v2&px=999 "Image 010.jpg")


Tags: cloud

jira-service-management

jira-service-management-cloud
Schedule Form Submissions Export
Asked by Phillip Skeens:

Is it possible to schedule an export of Jira Forms submissions on a routine basis? I know you can go and manually export the form submissions, but have not found a way to automate this task.

I have a form that needs to be exported and sent to a leader each week/month so any advice would be appreciated.


Answers:
author: Phillip Skeens
body: bump for a solution.


Tags: cloud

jira-service-management

jira-service-management-cloud
Configuring ITSM: Automation WHEN Incident resolved THEN create request type post incident review
Asked by Trevor Overstreet:

Hello All,

I need help in automation when creating a "new post incident review" request type once an "incident" is closed and then linking this request type to the parent incident issue type.

Current automation configuration:

WHEN issue transition = completed;

IF request type = report a system incident OR issue type = \[system\] incident

THEN create issue with request type "create a post incident review"

Also, we're limited in copying fields from parent when creating a request type vs. creating and linking an issue type. I attempted JSON but seeing an error when using a custom field, "affected services". I'm not sure if this rule should be built where it creates an issue type OR the request type. Either way I definitely need them linked with additional details

See attached

![Screenshot 2024-03-06 at 9.22.22 AM.png](/t5/image/serverpage/image-id/310546i07CEF3E8CCE4990D/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 9.22.22 AM.png")![Screenshot 2024-03-06 at 9.22.17 AM.png](/t5/image/serverpage/image-id/310547iE893F7C625C3994A/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 9.22.17 AM.png")![Screenshot 2024-03-06 at 9.42.24 AM.png](/t5/image/serverpage/image-id/310548iFAF943658FF981D4/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 9.42.24 AM.png")


Answers:
author: Trudy Claspill
body: Hello [@Trevor Overstreet](/t5/user/viewprofilepage/user-id/4884238)

When setting multiple fields with JSON you need to separate the fields with commas. Add commas at the end of the "assignee" and "reporter" lines.

Additionally as per this document you need to set the Assignee and Reporter fields using account ids, not names.

<https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/>


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

rule
How to delete a customer in Jira Service desk (cloud)?
Asked by Raghuram Devarakonda:

Hi,

We have manually added a customer to Jira service desk (cloud) but the email entered had a typo. So we would like to delete the record but we are not seeing any delete option (even for Org admin users). Is there a way to delete customers explicitly?

Thanks in advance,

Raghu


Answers:
author: Adil Javed
body: Hi [@Raghuram Devarakonda](/t5/user/viewprofilepage/user-id/5446298)

If you have the user management and administrator access then you can try deleting this customer using the steps below.

Delete a customer's account

* Go to Settings ( ) \> User management.
* From the sidebar, select Jira Service Management.
* From the Portal customers page, find the customer name you wish to delete \> more ( ).
* Select Delete account.

I hope it helps.

comments: author: Raghuram Devarakonda
body: I will check it out. Thanks.


author: Nikola Perisic
body: Welcome to the community!

You can see your customers in Customers section in your JSM project.

![Screenshot 2024-03-06 at 15.51.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/310554i8D12F497230B48F7/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 15.51.54.png")

If they haven't accepted the invite, they will be in the Invited status.

Also, check your User Management menu as well and if they are in the status Invite, just remove the user.

comments: author: Raghuram Devarakonda
body: Thanks. Since the email has a typo, the invite cannot be accepted. And in the only user management page I could find, I can only see agents and not customers.


author: Nikola Perisic
body: If the user hasn't been added to the project, then it should be fine, because it cannot be actually deleted.


author: Raghuram Devarakonda
body: Well, I wanted to delete the user to clean things up but if there is no way to delete such users, we will have no option but to leave it there I guess.


Tags: cloud

jira-service-management

jira-service-management-cloud
What's the difference between Department and Organization?
Asked by Cathy:

Hi,

I am learning the best way to set up our new JSM. I understand that 'Organizations' are configured in JSM to group together customers, in our internal use case this would be requesters who work in the same team. Please can someone advise therefore how 'Departments' should be set up?

Much appreciated,

Cathy


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hi [@Cathy](/t5/user/viewprofilepage/user-id/1689640)

If I understand your question, if you map teams as Organizations in JSM, is there a way to collect Organizations into "team of teams" or departments?

Normally you can't group Organizations to higher level entities. One approach I am thinking of is a custom field (Department) that is set by automation depending what value is in Organization. Admittedly, this is a bit of a kludge.

comments: author: Cathy
body: Thanks, I can see the value of a Department being a wider collections of related Organisations, for example we may want to group together within a Department 'Growth' \& 'Marketing', though they are individual Organisations of requesters (customers).

How would I set up the automation to populate the Department custom fields based on 'Reporter' Organisation please?

Many thanks :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Display of custom field for guest user on customer portal
Asked by Luca Giannantonio:

I worked a few month ago on our customer portal and my partner said it was impossible to make assets custom field visible for user who are not logged on the portal.

I tried again today and did not find a way to get our custom field visible for unlogged user.

So here is the view when you are logged (custom field is "Applications"):

![Xnip2024-03-06_14-44-30.jpg](/t5/image/serverpage/image-id/310528i235C9AC83BF06697/image-size/large?v=v2&px=999 "Xnip2024-03-06_14-44-30.jpg")

Here is the view when you are as a guest :

![Xnip2024-03-06_14-45-07.jpg](/t5/image/serverpage/image-id/310530i017924BD22E3C18E/image-size/large?v=v2&px=999 "Xnip2024-03-06_14-45-07.jpg")

As you can see, the field "Applications" disappear.

I tried many things, on the customer permissions but doesn't seems to come from there.

I also tried to change some settings on the custom field like the scheme that apply.

I maybe though it comes because guest user can't access our Assets or maybe it is impossible to make Assets fields visible for unlogged user.


Answers:
author: Dirk De Mal
body: Hi Luca,

Running into the same issue here. Apparently an assets field is only visible to logged in users on the portal which creates big issues when you set that assets field as mandatory because a non logged in user can't even create a ticket.

Not sure why this is configured this way and haven't found a solution yet.

Kind regards,

Dirk

comments: author: Luca Giannantonio
body: Hi Dirk,

This is the reason why all our request now have at least a resume and description needed so at least anyone can create a ticket.

But this create a huge job for the desk team to apply all our filter after.

Thanks for the feedback, hope we will soon hear something about this from Atlassian.

Great day,

Luca


Tags: cloud

jira-service-management

jira-service-management-cloud