youngmon/atlassian-qna huggingface dataset:
input values for customfield_22133
Asked by Dominik:

Hi, I am trying to create a request to jira, from my service written in Java. When I create the request and send it from postman, it goes thru, but the customfield_22133 (Impact on) has the following structure.   

"customfield_22133": \[  
{"value0": "Customer"},  
{"value1": "Partner"},  
{"value2": "Internal"}  
\]  

the description from jira for that field is as follows:   
{  
"id": "customfield_22133",  
"name": "Impact On",  
"custom": true,  
"orderable": true,  
"navigable": true,  
"searchable": true,  
"clauseNames": \[  
"cf\[22133\]",  
"Impact On"  
\],  
"schema": {  
"type": "array",  
"items": "option",  
"custom": "com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes",  
"customId": 22133  
}  
},  

When I am trying to achieve the required result, I chose the approach of creating a ArrayList\<HashMap\<String, Object\>\> however, I received the following error:   

Caused by: org.codehaus.jettison.json.JSONException: Cannot generate value - unknown type for me: class java.util.HashMap  
at com.atlassian.jira.rest.client.internal.json.gen.ComplexIssueInputFieldValueJsonGenerator.generateFieldValueForJson(ComplexIssueInputFieldValueJsonGenerator.java:58) \~\[jira-rest-java-client-core-5.2.2.jar!/:na\]  
at com.atlassian.jira.rest.client.internal.json.gen.ComplexIssueInputFieldValueJsonGenerator.generateFieldValueForJson(ComplexIssueInputFieldValueJsonGenerator.java:50) \~\[jira-rest-java-client-core-5.2.2.jar!/:na\]  
at com.atlassian.jira.rest.client.internal.json.gen.IssueInputJsonGenerator.generate(IssueInputJsonGenerator.java:43) \~\[jira-rest-java-client-core-5.2.2.jar!/:na\]  
at com.atlassian.jira.rest.client.internal.json.gen.IssueInputJsonGenerator.generate(IssueInputJsonGenerator.java:31) \~\[jira-rest-java-client-core-5.2.2.jar!/:na\]  

is there some other approach, or other Map, that I could use?   

Thank you in advance.


Answers:
author: Peter Van de Voorde
body: Hey [@Dominik](/t5/user/viewprofilepage/user-id/5515369) ,  

Welcome to the Atlassian Community!   

For a developer question like this I would recommend you ask it in the Developer Community at <https://community.developer.atlassian.com> as that's where most App Developers are and they will be better suited to answer these type of questions.  

Cheers,  
Peter

comments: author: Dominik
body: Hey Peter, Thanks for your suggestion. I will try to post it there as well :)


Tags: data-center

developer

jira-data-center
Absolute conditional search in "single issue picker" field
Asked by Adams:

Enter the key value SW-9 in the "single issue picker" field of jira. The field will automatically display SW-999 \~ SW990. How can I correctly select SW-9?

![2024-06-07_164551.jpg](/t5/image/serverpage/image-id/328578i1D42829EF6CACB59/image-size/large?v=v2&px=999 "2024-06-07_164551.jpg")


Answers:
author: John Funk
body: Hi Adams - Welcome to the Atlassian Community!

It will be there, you might just have to scroll all of the way down. You can try putting a space after the 9 but not sure that will help. The other thing is to type in the name instead of the key.

comments: author: Adams
body: Test Results:

1. The scroll method will only cycle through the 10 pre-selected data.

2. Entering a blank character after SW-9 also preselects SW-999 \~ SW990.

3. Entering summary name is invalid.


author: John Funk
body: Is this custom field type coming from an add-on? That is not a standard field type in Jira Cloud that I see.


author: Adams
body: The custom field type is standard "Single Issue Picker" type.

![2024-06-21_152836.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331017iF858E71AA1F6B56D/image-size/large?v=v2&px=999 "2024-06-21_152836.jpg")


Tags: cloud

jira-cloud
how to create an project in jira uisng jira api
Asked by Sandy Rai:

ds


Answers:
author: Peter Van de Voorde
body: Hi [@Sandy Rai](/t5/user/viewprofilepage/user-id/5515367)   

Welcome to the Atlassian Community.  

You can find the information on how to do this here: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-post>  

Or if you're on Server/Data Center you can find it here: <https://confluence.atlassian.com/jirakb/creating-projects-via-rest-api-in-jira-963651978.html>  

Cheers,  
Peter


Tags: cloud

jira-cloud
The 'custom field name.' field should be present on the form you are viewing
Asked by Shiuh Rong Yong:

Hi, I have added a custom field and it is not appearing even though I have configure it as Required field.

The status shown green, but it won't appear when I creating issue.![Screenshot 2024-06-07 160508.png](https://community.atlassian.com/t5/image/serverpage/image-id/328576i5D2166639AE0D613/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 160508.png")


Answers:
author: Manoj Gangwar
body: Hi [@Shiuh Rong Yong](/t5/user/viewprofilepage/user-id/4447776) ,

Please refer to this thread- <https://community.atlassian.com/t5/Jira-questions/Custom-field-is-not-showing-on-quot-Create-quot-screen/qaq-p/1980512>

comments: author: Shiuh Rong Yong
body: Thanks [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) I have checked.

Seems like the Screen Scheme with the not displaying custom fields are not associated with any Issue type Scheme or Issue types. How can I add them to any Issue Types or Issue type Schemes?


author: Manoj Gangwar
body: You can add the field under Created Screen by using the below steps-

1- Go to the project settings(Cog icon at the bottom left corner)

2- Find the Screen option and click on it.

3- You will see a list of Screen Schemes

4- Select the particular Screen scheme(as per your Issue Type which you're creating)

5- After that you will see three options Create, Edit \& View screen

6- Click on the Create Screen

7- Add the newly created field.

Then try to create an Issue again and check. If The field still does not appear then on the create you can configure it.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328592i997BAF4991CFB46D/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: jira-server

jira-unknown-hosting-type

server

unknown-hosting-type
Can't access JIRA because I did not receive the verification code in my email?
Asked by Pan Peter:

The JIRA requires me to input the verification code that has been sent to my email. However, after waiting for a long time, I did not receive the verification code in my email. How can I fix this problem?

![Image 9.png](https://community.atlassian.com/t5/image/serverpage/image-id/329578i45EFDBC270A5C033/image-size/large?v=v2&px=999 "Image 9.png")


Answers:
author: Earl McCutcheon
body: Hello [@Pan Peter](/t5/user/viewprofilepage/user-id/5515359) ,

First and foremost you should be able to go to [my.atlassian.com](https://my.atlassian.com/products/index) and see all the sites tied to your account.

However, I do not see any newly created account connected to your current e-mail address, and to investigate this further, we will need to collect additional personally identifiable information not suited to post in this public forum.

So for follow up please follow the instructions to contact our customer advocates team by logging into your Atlassian account and going to:

* <https://support.atlassian.com/contact/>

Then, select the option "Billing and licensing" under the "What can we help you with?" header.

Regards,  
Earl


author: Fadoua
body: [@Pan Peter](/t5/user/viewprofilepage/user-id/5515359)

Welcome to the Atlassian Community!

Assuming that you checked your Spam and couldn't find any email with the code.

Is the email being sent to the right email? Did you double check the spelling or any extra space that could be behind the problem?

Best,

Fadoua

comments: author: Pan Peter
body: Yes, the email is being sent to the correct address, and the spelling is correct. Additionally, I can't find any email with the code in my Spam folder. Finally, could you help check whether my email has been ban due to my email list into Atlassian's suppression list? If so, please help remove my email from the suppression list. Thanks.

For more, refer to the following links for the same problems "Not receiving verification email"

<https://community.atlassian.com/t5/Atlassian-Account-questions/Not-receiving-verification-email/qaq-p/1867487>

<https://community.atlassian.com/t5/Bitbucket-questions/Two-step-verification-code-issue/qaq-p/2226002>


author: Fadoua
body: Let's involve Atlassian Team [@Pan Peter](/t5/user/viewprofilepage/user-id/5515359) .


author: Pan Peter
body: Any update? Thanks.


author: Fadoua
body: I asked Atlassian for help since they can check internally users accounts


Tags: atl-rvw

cloud

jira-cloud
Custom URL on Transition Screen
Asked by Joe Buttigieg:

Hi, I have searched and searched, and couldn't find anyone asking this previously.

I am wanting to display a clickable URL on the Transition Screen. The URL is different per Jira issue, so I cannot use the custom field type "Message Custom Field" for this.

Any ideas?


Answers:
author: Trudy Claspill
body: Hello [@Joe Buttigieg](/t5/user/viewprofilepage/user-id/726230)

At what point do you know what that custom URL needs to be? Is that derived by some previously occurring event?

comments: author: Joe Buttigieg
body: It will be know just after creation and is saved in custom URL field.


Tags: cloud

jira-cloud
Automations based on amount and time of activity on that ticket
Asked by alessio_tiqets:

hi I would like to create automation like color coding or labels if an issue had no recent activity in the past 2 weeks (frozen, one label or color) if has recent activity let's say 10 days then another one (warm, one label or color) and if had many recent activities (hot, one label or color). How is that possible?


Answers:
author: Mikel Garcia Bartolome
body: Jira Cloud automation doesn't directly support color-coding issues, but you can achieve a similar effect using labels and automation rules. Here's how to set it up:

**Labels**

Create three labels: "frozen" (for inactive issues), "warm" (for somewhat active issues), and "hot" (for highly active issues). Choose distinct colors for each label for visual identification.

**Automation Rule**

* Go to the Automation page in your Jira project settings.
* Click Create rule.
* Choose a descriptive name for your rule, like "Issue Activity Labeling."
* Under Trigger, select Issue is updated.
* Leave the other trigger options blank.
* Under Conditions, add a new condition:
  * Choose JQL as the condition type.
  * Enter the following JQL code, replacing \<project key\> with your actual project key:

*project = "\<project key\>" AND updated \>= -2w*

(This checks if the issue was updated within the past two weeks)

* In the Actions section, choose Add labels.
* Select the "warm" label you created earlier.

Adding another condition (Optional):

To differentiate between "warm" and "hot" issues, you can add another condition after the first one:

* Click Add condition.
* Choose JQL again.
* Enter this JQL code:

*project = "\<project key\>" AND updated \>= -10d AND updated \< -2w*   

This checks for updates within the last 10 days (but not in the past two weeks).

* In the corresponding Actions section, choose Add labels and select the "hot" label.

**Final Step**

* Finally, at the bottom of the rule configuration, add another action for issues that don't meet any previous conditions.
* Choose Add labels and select the "frozen" label.

**Explanation**

1. Whenever an issue is updated, the rule triggers.
2. The first condition checks if the update happened within the past two weeks. If yes, the "warm" label is added.
3. The optional second condition checks for updates within the last 10 days, but not in the past two weeks. If met, the "hot" label is added.
4. Any issue that doesn't meet the previous conditions (no update in the past two weeks) receives the "frozen" label.

How to apply card colors {#toc-hId--355334740}
----------------------------------------------

1. Go into **Board settings of the Project**.
2. Click **Card Colors.**
3. Click on the drop-down field called ***Colors based on ---*** here you can choose the card color based on:
   * [JQL Query](https://support.atlassian.com/jira-work-management/docs/use-advanced-search-with-jira-query-language-jql/)
     * Make the color based on the label, blue for frozen, etc.

Hope this helps.


Tags: cloud

jira-cloud
A value provided by the function 'membersOf' is invalid for the field 'assignee'.
Asked by Nicolas Andika:

Dear All,

I want to filter issue using jql to search the issues that the history assignee was assign to the member of the groups, but its error, the error message is this, but when i try another group, it works![Screenshot 2024-06-07 at 13.17.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/328561i1DB781A8840BAC5F/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 13.17.50.png")

Why was that?

Any wrong configuration from my side?

Thanks


Answers:
author: Geethanjali Katagani
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727) ,

Could you please share the JQL query that you used?

comments: author: Nicolas Andika
body: Hi [@Geethanjali Katagani](/t5/user/viewprofilepage/user-id/5015552)

![Screenshot 2024-06-07 at 14.02.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/328566i204AF5FFDFC1BC1C/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 14.02.00.png")

and this one working

![Screenshot 2024-06-07 at 14.05.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/328568iC51179C92C4E02C3/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 14.05.45.png")

i already check the group in user management still exist and have the members

Thanks


author: Geethanjali Katagani
body: This JQL query works for me too. Can you check by copying the group name and verifying the project permissions for this group and its members?

Regards,

Geethanjali


author: Nicolas Andika
body: the project permission is good and still giving access to each group and the members


Tags: cloud

jira-cloud

jql
Hi . A lot of our tickets are getting created at a 2 day lag. Please help us update the same
Asked by Niyati Sigh:

![Screenshot 2024-06-07 at 11.35.38 AM.png](/t5/image/serverpage/image-id/328559i37D0CFEB68C43F9C/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 at 11.35.38 AM.png")


Answers:
author: Niyati Sigh
body: Could you elaborate a little more on this please

comments: author: Geethanjali Katagani
body: In the project sidebar, click on "Issues." From there, you can filter the issues you want to update. Click on the "More" option, then select the "Bulk Change" option. This allows you to update multiple issues at once.


author: Geethanjali Katagani
body: Hi [@Niyati Sigh](/t5/user/viewprofilepage/user-id/5515293) ,

Please use bulk change in issue search.

Regards,

Geethanjali


Tags: cloud

jira-cloud
App not visible Reports - Charts and Graphs for Jira Dashboard Free
Asked by Fahad Mubarik:

I have added this app in Jira but its not visible to me,can u please tell what is the reason


Answers:
author: Mayuresh Kamble
body: Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269) ,

If the app is successfully installed it should be visible in "Manage Your Apps" section in Jira.  
Once you have installed the App you can go to one of your dashboards or create a new one and search for "Reports - Charts and Graphs" gadget it should be visible.

Regards,  
Mayuresh

comments: author: Fahad Mubarik
body: Thanks for support


author: Mayuresh Kamble
body: It would be great if you accept the answer if it helped you.  
Thanks!


author: Mehmet A _Bloompeak_
body: Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269)

Welcome to the Atlassian Community!

If you have further questions about "Reports - Charts and Graphs for Jira Dashboard Free" app, feel free to contact us via support@bloompeak.io or [schedule a demo](https://bloompeak.io/schedule-a-call) with us.


Tags: cloud

jira-cloud
Organization Creation
Asked by Ivonne Terrero:

I'm preparing to take my ACP-520, it will be my fist ACP exam and as I go through the material some questions have come up.   
is it possible to create an organization without selecting a product?


Answers:
author: Valerie Knapp
body: Hi [@Ivonne Terrero](/t5/user/viewprofilepage/user-id/5440118) , thanks for your question.

The documentation here <https://support.atlassian.com/organization-administration/docs/get-started-with-an-atlassian-organization/> says you can create an organization with or without products (personally I don't think many people do this, as it's more typical to want to start with at least one product).

Hope this helps you and good luck in the exam!

comments: author: Ivonne Terrero
body: Thank you so much Valerie. I appreciate you sharing this document.


Tags: acp-520

administration

cloud

jira-cloud
Boards stopped showing
Asked by pavel.bankovsky:

Hello everyone, as of yeasterday (06-06-2024) the Boards in our software project stopped showing up, the issues are still there, but boards are not, does any have something similar?


Answers:
author: Kavitha Chandrasekaran
body: Hi [@pavel.bankovsky](/t5/user/viewprofilepage/user-id/5515250)

Few things you can check/do.

1) Go to View All boards and check if the board is still there.

2) If you still can't see the board, someone might have accidentally deleted the board. You cannot recover deleted boards

3) There is a possibility the board was closed. In this case it can be re-opened.   

Without spending too much time, it will actually be much easier to create a new board and limit the board admin access.

Hope this helps!

Thanks

Kavitha

comments: author: pavel.bankovsky
body: Hi Kavitha! Thank you for your reply.

I see the issues, they are untouched.


author: pavel.bankovsky
body: ![board.png](https://community.atlassian.com/t5/image/serverpage/image-id/328630i1C4E4C8EC2AA16CE/image-dimensions/402x231?v=v2 "board.png")

![issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/328631iB63679013518253F/image-size/large?v=v2&px=999 "issues.png")


author: John Funk
body: Hi Pavel - Welcome to the Atlassian Community!

It might be that someone has either changed the board filter and the new filter is not shared (it is private) or someone might have changed the permissions of existing filters used by the board.

comments: author: pavel.bankovsky
body: Hi! Thank you for your reply!

No, filters were untouched.

I see that board just became unavailable?? How come ??

![board unavailable.png](https://community.atlassian.com/t5/image/serverpage/image-id/328636iC40D5342193D203D/image-size/large?v=v2&px=999 "board unavailable.png")


author: John Funk
body: So what happens when you click on the Board link on the left?


author: pavel.bankovsky
body: It appears to be just blank

PS We have recently imported this project from other organization, but it was working for 3 weeks...

<br />

![Screenshot_61.png](https://community.atlassian.com/t5/image/serverpage/image-id/328865iB6AC7BED727BA04F/image-size/large?v=v2&px=999 "Screenshot_61.png")


author: John Funk
body: Boards are very simple to create - I would just create a new one.


author: pavel.bankovsky
body: It has returned by itself now.


Tags: cloud

jira-cloud
How can I find a template board that is NOT part of the template gallery
Asked by Pete Berkhout:

As a start for a school project I set up an (SCRUM) board, made it a template, made it public. But my students cannot find my template, although they have the exact name of the template.  
It seems the search bar only searches within the template gallery. No problem, as my template is only intended for a small group of students. But how can they find my template when it is set to public but NOT part of the gallery?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Pete Berkhout](/t5/user/viewprofilepage/user-id/5223199) and welcome to the community,

Isn;t the template available here when trying to create a new board?

![trello template.png](https://community.atlassian.com/t5/image/serverpage/image-id/258221i2E7056BFA0A11AA4/image-size/large?v=v2&px=999 "trello template.png")

comments: author: Pete Berkhout
body: Yes, the template is visible there. But others cannot find it when creating a board from template. As my template is public, others should be able to find it.


author: Alex Koxaras _Relational_
body: Take a look here <https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-share-a-template-for-someone-else-to-use/qaq-p/946391>


author: Pete Berkhout
body: Thank you Alex. This is a possible work-around. It is not though what is promissed by the idea of a template.   

Once I create a board, then make it public, then create a (public) template from it. Then others on the internet should be able to find that template, is it not ?  

Sadly, that doesn't seem te be the case.   

I had already implemented the suggested solution, with a twist. I added my students to my board but as observers. Then told them to copy the board. No need for me to make a copy of my board, since the students cannot change the board as observers.  

Question1: is there any use in creating a public template?   
Question2: What would be the benefits of a public template over the above solution?


author: Alex Koxaras _Relational_
body: I believe that public templates are for members of a workspace. To make it available to public you have to follow another route.


Tags: template-public-search
How do I determine the size of my cards within a trello board
Asked by Robert Kropman:

I have a trello board that will soon be downgraded from enterprise to free! With a 250m limit per card in enterprise but only a 10mb limit in the free, how can I tell if a particular card is going to be an issue


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Robert Kropman](/t5/user/viewprofilepage/user-id/5223067) and welcome to the community,

Best thing to do is raise a request to Atlassian and ask them directly this question,. I think they'll give you a more proper answer about your enquiry and you'll be more certain about this transition.
How to create a card number on cards
Asked by Joelyn Weeks:

How to assign a number to a new card; and the number automatically increases when next card is created


Answers:
author: Alex W
body: Hey [@Joelyn Weeks](/t5/user/viewprofilepage/user-id/5085607) - you would need to use a Power-Up for that as that isn't native functionality in Trello. You can search through our Power-Ups at <https://trello.com/power-ups>

If you're looking for a work management tool that does have the capability in-built, then Jira Work Management may interest you!

comments: author: Joelyn Weeks
body: Thanks!! Found it.
Search Issue
Asked by Key Camille Reyes:

Hi, I'd like to know what we need to do in setting or anything to setup in our Trello.

The search function only works like 30% on us everytime we search a keyword on the card (On the field of the card like Business Name) and not giving a result most of the time.

Can someone help me please. Thank you


Answers:
author: Lara
body: Hi Key,

Thanks for reaching out!

Just to confirm, are you referring to filtering cards on a board or searching across your entire Trello account? You can find the difference here: <https://support.atlassian.com/trello/docs/filtering-vs-searching/>

It sounds like you're searching by Custom Field since you mentioned you're searching on the field of the card. When filtering cards on a board, the keyword filter will search for the text inside of the **card title** or **custom field**. Are not all cards that match that keyword returning?

Lara  
The Trello Team


Tags: search

search-issue
Can I create another workspace without being charged?
Asked by Orders BMP:

I have a standard workspace. Can I create another workspace without being charged?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Orders BMP](/t5/user/viewprofilepage/user-id/5222845) and welcome to the community,

Yes, you can create as many free workspaces as you want, and you will not be charged.

comments: author: Orders BMP
body: Thanks