youngmon/atlassian-qna huggingface dataset:
Can we use one confluence server instance license in another confluence server instance
Asked by Leena Swar:

Hi Team,

We have existing two confluence server instances with 500-users and 50-users licenses each. Now we are planning to migrate one instance from server to datacenter edition with user tier 1000. Currently the instance which is having 500 user license will expire in December 2023. The server instance which is having 50 users license will expire in February 2023. can we use the existing 500-user license for the instance which is having 50-user.

Please clarify us on this query.


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Leena Swar](/t5/user/viewprofilepage/user-id/4063025)

You will need to first migrate/merge your 50 user confluence with your 500 users one (provided it doesn't cross the license limit) and then migrate/merge with your 1000 one.

I hope it help.

Ravi

comments: author: Leena Swar
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) here the instance which is having 500 user license will migrate to 1000 users with datacenter license. our question is can we use that existing 500 user server license to 50 -user license server or not?


Tags: confluence-server

server
Page Not loading post upgrade to 7.19.4
Asked by TARIQ PATHAN:

Hi,

We have recently upgrade Confluence server subscription from 7.13.0 to 7.19.4. The URL is accessible, but the page is not loading. Attached is screenshot of Page not loading error.

The DB version which we used was PostGres 9.2.

Pls let us know, pointers on how to fix the Page Load issue after upgrading to Server subscription, Confluence version 7.19.4.

Thanks,

Tariq![Page Not loading error - post upgrade.png](/t5/image/serverpage/image-id/230220iCD87EFC6D4E475D9/image-size/large?v=v2&px=999 "Page Not loading error - post upgrade.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@TARIQ PATHAN](/t5/user/viewprofilepage/user-id/4230911) ,

please check the context path set in server.xml file under CONFLUECE-HOME/conf folder.

Verify that your URL is compatible with the path configured there.

Hope this helps,

Fabio

comments: author: Tariq Pathan
body: Hi Fabio,

Thanks for the response.

We have upgraded confluence on a 'replica' or 'cloned' VM, not the production confluence.

This is a replicated instance dedicated for upgrade testing. As entire VM is replicated, all the related paths everything remains intact. We are using NGINX as a reverse proxy component here.

The PostgreSQL version is: pg_ctl (PostgreSQL) 9.2.24.

Is the PostgreSQL version 9.2.24 compatible with upgraded Confluence version 7.19.4 ?

Would appreciate replies, as we want to fix the Page Load issue, occurring post upgrade to 7.19.4 Confluence version.

Attaching the screenshot of Context Path from the replica confluence, where we upgraded it to 7.19.4 confluence version.

Have a great day ahead !

Thanks,  
Tariq


author: Tariq Pathan
body: ![context_path_confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/232332i140BF5201C67172B/image-size/large?v=v2&px=999 "context_path_confluence.png")


author: Tariq Pathan
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

Gentle reminder !

Appreciate few pointers related to best route to upgrade from current version of confluence 7.13.0, which we are using.

We tried upgrading a cloned VM to 7.19.4 with PostgresSQL 9.2.4.

1) Is PostgresSQL 9.2.4 compatible with 7.19.4 ?

2) Secondly, if we are on 7.13.0 , should we take the recommended route to upgrade app to Confluence version 8.0 ?

<https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html>

Insights appreciated !

Thanks,

Tariq


Tags: confluence-server

server

upgrade
Trello Cards Reset to the draft
Asked by Anton Shchetynin:

Have noticed witht the team, that content sometimes disappears from Trello cards.

Today happened that after adding content to a card, intead of saving it, it reset to a very first version of this card.

So basicall all content that was added by a team over the time is lost.

Is there any way to pull it out?


Answers:
author: Lara
body: Hi Anton,

Thanks for writing to us!

It's possible you lost connection to our servers, so the change never reached Trello (<https://help.trello.com/article/778-losing-connection-to-trello-servers>).

That said, there are some things we can suggest for you to recover card descriptions. First, we have this method that depending on the situation will allow you to recover your descriptions:

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

There is also the Undo Power-Up, which allows you to undo your last action:

<https://trello.com/power-ups/5ceca258f6be0d2a4d28a45a>

Please let us know if you have any other questions or concerns, and we'd be happy to help.

All the best,

Lara  
The Trello Team
email forwarding to email
Asked by office iccounting slovenia:

Hi, please help. I set up email forwarding on Trello and for couple of days, the thing worked. But, when I want it to set up on the profile, that I give it permission on board, and copy email forwarding an to Trello from his profile, the tool didnt worked.

Please help. This is essential for my business.

Br,

Nenad


Answers:
author: office iccounting slovenia
body: This is the message that I got from mail delivery system. Sender has an outgoing mail hold.

Br

Nenad
Move a free workspace to another
Asked by Douglas J Ertz:

Someone created a free trial workspace that has a number of boards in it. I want to move these boards to a paid for workspace. I tried to select the workspace name to the right of board name in the header and according to documentation there should be the ability to move workspace when I select the workspace name. However, that is not the case. That option is missing on the free workspace.   

I can see this option on the paid workspace.

Anyone know of a way to move these boards?


Answers:
author: Andrea Crawford
body: From the [Trello help page](https://help.trello.com/article/752-changing-the-workspace-to-which-a-board-belongs),

"You have to be an admin of the board to change the Workspace it belongs to as well as a member of the Workspace the board currently sits in and the Workspace you wish to move the board to."

If you don't see the "Change Workspace" option it sounds like you probably aren't an admin of the free workspace board. Could you ask a board admin to move it or have them change your membership to admin as well?
Why are my cards not moving to the correct position?
Asked by Gordon Boyd:

Hi Guys,

My team and I use free version of Trello and have done for some time with no issue. We've recently noticed when moving job cards between boards that the cards are not moving to the bottom of the list even though we have selected the bottom position.

This is quite frustrating as we use the list as an order of tasks to complete and now some of the newest jobs are jumping to the top which is causing longer deadlines on those older projects.

It has only started happening recently, any feedback would be much appreciated.


Answers:
author: Andrea Crawford
body: Hi [@Gordon Boyd](/t5/user/viewprofilepage/user-id/4629021)

Thank you for reporting this - it's a known issue in the current version of Trello. A fix will be going out shortly.

comments: author: Gordon Boyd
body: Fantastic thank you so much. Your software is fantastic otherwise!
??? ??????? ??????? ??????? ?? ???????? ? Trello? ??? ??? ?? ?????
Asked by danis:

?????? ????! ??????????, ????????!

? ???? ????? ?????? ?? ????????. ? ????? ?? ??????????? ????????, ??? ?? ????? ????????.

??????????, ???????? ??? ??????? ?????? ?? ????????. ??? ???? ??? ???????? ?????.

<br />

??? ???????: bigivan828@mail.ru  

?? ?????? ????????? ?? ???? ?? ??????????? ?????: bigivan828@mail.ru


Answers:
author: Nic Brough -Adaptavist-
body: You will need to contact Trello support via <https://trello.com/en-GB/contact#/>

??? ????? ????? ????????? ?? ??????? ????????? Trello ????? <https://trello.com/en-GB/contact#/>


Tags: billing
?????? ? ?????????
Asked by ???????? ??????:

???? ? ????? ???? ??????? ? ?????? ??????? ????????????, ????? ?? ? ? ?????? ????? ?????????? ???????????? ???????? ?? 50+ ??????????? ????????? ? ?? ?????????? ?? ??? ?? ???????? ? ???? ??????? ????????????? ??? ????? ???? ??????????? ? ??????? ????????????? ? ?????????? ??????? ????????????, ??? ???? ??????? ????????


Answers:
author: Alex W
body: Hey [@???????? ??????](/t5/user/viewprofilepage/user-id/4628021) ,

Trello is moving to a model where all boards need to be in a Workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

* Users that have been added directly to the upgraded workspace
* Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users.

Short answer - yes, if you add lots of users to *one* board and one board only in your Premium workspace, then they won't become billable. You can add whoever you like as guests or members in your Premium workspace.


Tags: premium
???????
Asked by ????:

**??? ???????? ??????????? ????? ???????? ??????? ????? ?? ??????? ??????? ???????? ? ???????? ?????? ??????? ????? ????? ???????? ?????? ????? ??????????? ????? ?? ?? ?????????. ????? ????????? ??? ? ?????? ????? ??????? ?????? ????? ???????? ????? ??????????? ?????. ?????? ??? ??? ?????? ? ???????** {#toc-hId--1211235095}
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* **?????? ?????? : ?????? ????? ????? ????????? ??? ??????? ????????????? ? ?? ???????????? ?????? ??? ?? ????, ? ?????????? ?? ???????? ??????? ??? ???????????? ?????. ?????? ???????????? ???? ??? ?????? ?????? ?? ???????**


Answers:
author: Michael Pryor
body: This may help you understand how Workspaces work now:

<https://help.trello.com/article/1263-moving-to-workspaces>
GLBA Security Compliance
Asked by Joe Hopkins:

As a CPA myself dealing with Client Confidential information is Trello security GLBA compliant?

<https://www.ftc.gov/tips-advice/business-center/privacy-and-security/gramm-leach-bliley-act>


Answers:
author: Alex W
body: Hi Joe, you can see all the certifications we're compliant with here: <https://trello.com/en/legal/security>

And here: <https://www.atlassian.com/trust/security>

I'm not too sure about GLBA though, maybe raising this with Atlassian Support could be a good idea? They could reroute you to a Security Engineer who probably knows more than I do about certificates such as this.


Tags: security
Why isn't "Repeats" showing up on my board view?
Asked by Chelsea:

Normally when I log into Trello and view my board, a button called "Repeats" appears at the top of the board alongside "Show Menu." (I am using the Repeater function.) This button pulls up a list of all of the current repeating cards.

However, lately the Repeats button hasn't appeared, or will appear intermittently. Today, for example, I'm trying to delete one of my repeating cards, and I can't find the "Repeats" button to look at all of the original cards I set up to repeat. Where can I find this if it isn't showing up correctly on the home page?


Answers:
author: Ryan
body: Hi Chelsea,

When the button doesn't appear it is normally due to a certain browser setting or extension. To test this try opening your board in an incognito tab to see if you can see the button there.

I'd also recommend doing some troubleshooting in your browser which you can find some information on here: <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>

Thanks!


Tags: card-repeater
How to mention card creator with Butler?
Asked by Kankuro:

How can I make butler have a rule where it automatically mentions the user who created the card in a comment?

I see the option to mention member by tag, but is there any advanced way to assign to self such as @self or anything like that?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hey [@Kankuro](/t5/user/viewprofilepage/user-id/825846) ! Is this what you're after?  
![butler @mention.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/168458i5116344942C74927/image-size/large?v=v2&px=999 "butler @mention.PNG")


Tags: butler
SE PUEDE OCULTAR CAMPOS
Asked by Catacocha:

Buen dia comunidad, quisiera saber si se puede ocultar campos personalizados o la actividad de un tablero para otros usuarios, les comento yo utilizo trello para pasteleria en la cual agendo la orden de producci?n en la cual consta de datos del cliente y los montos que ha cancelado por dicho pastel, y quiero ocultarlo para mi equipo de trabajo de planta y solo lo sepa quien despacha el producto gracias


Answers:
author: Fabian Lim
body: Hola [@Catacocha](/t5/user/viewprofilepage/user-id/4627073)

Bienvenido/a a la comunidad!

Lamentablemente, esta funcionalidad no existe en trello. En este enlace tienes los detalles: <https://community.atlassian.com/t5/Trello-questions/How-to-disable-Custom-Fields-on-a-Board/qaq-p/1786934>

Saludos
How do I get an invoice BEFORE paying?
Asked by Megan Harber:

I need to get an invoice in order to raise a PO against Atlassian/Trello for my company.

There is only 10 of us that need licenses so we cannot go through enterprise.

I have tried support but it isn't proving to be effective.

Any guidance would be greatly appreciated.


Answers:
author: Michael Pryor
body: As far as I know, at that size the only way to pay is via credit card.

comments: author: Michael Pryor
body: Also for clarification so I can make sure something isn't wrong, when you said support wasn't effective, can you give more details? Do you have a ticket number?


Tags: billing

licence

premium
Checklists Disappeared
Asked by Davide Formica:

A few days ago I couldn't see any of the checklists in any of the cards on my board. There are two other accounts with access to it that can still view checklists. I'm the admin and creator of the workspace.

When viewing the cards on the board, I can see the checklist icon with 1/6 noting the number of list items inside. But once I open the cards, there's no checklist.

Does anyone know why this is happening?


Answers:
author: Michael Pryor
body: First open an Incognito window and go to Trello. Can you record the screen showing the problem in a loom maybe or upload a screenshot of the behavior in the incognito window?

If it doesn't happen in the incognito window, one of your extensions is causing a problem.

comments: author: Davide Formica
body: Thanks for your prompt response!

<br />

It was one of the latest extensions that I installed.


Tags: checklist
Which workspace does my gold subscription get allocated to?
Asked by Claire Walsh:

I recently paid for an annual Gold membership before it was scrapped which gave me 1000 command runs per month. I cannot find any of my workspaces with the additional quota, they all seem to be marked as free? How can I tell which workspace the subscription has been allocated to and change this if necessary?

I also seem to be restricted in the number of boards I can have on a workspace which is not what I paid for. I was under the impression my subscription would transfer across to what is now called Standard. I seem to still be able to use the custom fields that were already set up but not create new ones on boards which didn't have them already.


Answers:
author: Jack Brickey
body: Hi Claire,

I wonder if this article helps? [what-to-do-if-your-gold-membership-is-ending](https://help.trello.com/article/1323-what-to-do-if-your-gold-membership-is-ending)

If it doesn't answer your questions I would follow the support links therein as suggested.

comments: author: Michael Pryor
body: Gold wasn't a workspace level subscription (one of the reasons we scrapped it and replaced with Standard). Also there was no auto migration because Standard works differently and bills differently. My advice is to email support and ask them to help you get a prorated refund for Gold and then sign up for Standard.


Tags: gold

workspace
Left sidebar navigation
Asked by Brazzi Studios:

Hello everyone,

I need some help with Left sidebar navigation.

Before I could see all my Workspaces and boards on sidebar, but in the new version, it only shows me one workspace, and if I want to see other, I have to choose it in top menu.

What should I do to see all my workspaces and boards in left sidebar?:)

Thank you


Answers:
author: Michael Pryor
body: The new design only lets you see one Workspace at a time. You can still switch between boards using the Starred and Recent menu across Workspaces.


author: Brazzi Studios
body: Thank you! starred works fine, especially when it is possible to move boards up or down. Anyway, if you will ever decide to come back to old Left sidebar version, it would be awesome:)))

Thank you once more:)


Tags: navigation

side-bar
Premium account payment/ billing via invoice - is it possible?
Asked by Chris Knighting:

Hello, I work for a Dutch university, within a small team of 8 project developers and finance professionals. We use Trello standard all the time for project development workflow logging/ monitoring. Brilliant tool. Recently tried Premium on trial and LOVED the extra data we were able to capture on each project card. Now we want to pay to upgrade all user accounts....but of course, being in the Education sector, we can only pay via invoice. Can I find an easy way to set this up for Premium? Nope, nothing obvious. Tried contacting the Sales team but of course they algorithm behind the contact form spots me as a likely Premium user and simply tells me to get my credit card out. So, anyone have any advice for this probably very simple problem I'm encountering? Thanks in advance.


Answers:
author: Suvradip Paul
body: I would echo with [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) for this. I think dedicated Atlassian Support is best place to sort this out.

comments: author: Chris Knighting
body: Very good of you to offer that advice, many thanks!


author: Jack Brickey
body: You would be best served to open a Billing support inquiry here - <https://support.atlassian.com/contact/#/>

comments: author: Chris Knighting
body: Excellent, I thought of doing that but then decided to ask here first in case there was a better way. Thanks a lot for the advice!


author: Karsten D_ Wolf
body: Hi Chris,

have you sorted this out with support? We have the same problem here at a German university.
SOLVED Can't create a new board
Asked by Carren:

I am using the free version of Trello and currently have two boards in my workspace. I tried to create a new board, was able to choose "private" and pick a background, but the "create" button is inactive. When I click on it a circle with a diagonal line across it, "hovers" at the end of the cursor, and clicking on the "create" button, does nothing.

I have deleted the archived boards I had - deleted completely.Why am I unable to add more boards?

![create board.jpg](/t5/image/serverpage/image-id/168305iA916AB5CF7985270/image-size/large?v=v2&px=999 "create board.jpg")


Answers:
author: Michael Pryor
body: Enter a title first and it will work.

comments: author: Carren
body: OMG ... I am SO blonde! Thank you!
Automation: How to; keep certain labeled cards at top of list?
Asked by E_L_:

Id like to keep all purple labeled cards at top of list at all time. While new cards must go to top off list, but below the purple labeled cards.

Is that possible?


Answers:
author: Nathan Smith
body: Hi [@E_L_](/t5/user/viewprofilepage/user-id/4200192) !

Right now it's not possible to pin cards or specific groups of cards to the top of the list, however, I'll pass your interest in this onto our team for consideration!

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>


author: Hannah Humbert - Simpla Workflows
body: Hi [@E_L_](/t5/user/viewprofilepage/user-id/4200192)! I don't believe there's a way to set a permanent sorting rule that keeps cards in that order (i.e. if a card with a purple label gets added to the bottom of the list, it automatically moves to the top of the list). The next best thing would be to set up a board button like this:  

![sort by label.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/168462iDD47FD743B3131E2/image-size/large?v=v2&px=999 "sort by label.PNG")  

So every time you hit the board button, it'll auto-sort your lists.
Sharing with free accounts when cards have premium features such as custom fields
Asked by robert hindle:

If I have a standard or above account and share a board with someone on a free account - will they be able to contribute to that board, such as add or move cards?

If a card has paid-for only features, such as a custom field, will those users be able to update those custom fields, or will they be locked due to their account level?

Is there granular permissions, so someone can add, edit or move cards but not create or delete lists?


Answers:
author: Michael Pryor
body: Yes. If you had someone to your board and the board is in a paid Workspace then everyone on that board will see the paid features.


author: Jack Brickey
body: Only users within a given instance will have access to anything in the instance.


Tags: account

share
SOLVED Making trello boards private
Asked by Carren:

I have been using the free version of Trello for years, long before it merged with Atlassian. I have just created a new board, but there is no way to make it private/invisible. Every time I open the board the "invite" field drops down and wants me to invite people. It won't go away and is covering content.

How the heck can I make it private (the same as my existing board is) and stop this invite thing from popping up all the time?

Thanks in advance.


Answers:
author: Michael Pryor
body: Can you post a screenshot?

comments: author: Carren
body: I managed to figure it out, but thanks for replying.
Automating card being added to existing checklist
Asked by John Escamilla:

Hi all,

I am trying to automate the process of "Card 1" being linked to an existing checklist on "Card 2" when a drop down custom field on "Card 1" is set to "Occurring".  

I have the below solution which only seems capable of adding a string of text to the checklist, not a link to "Card 1" itself.

when custom field "PS4" is set to "Occurring" by anyone, find a card titled "PS4 Master Ticket" in list "Submissions", and add item "This card?" to checklist "To be resolved"

My question is: Is it possible to automate the linking of "Card 1" to "Card 2"'s checklist based on a custom field inside "Card 1"?  

Apologies if this was a bit confusing.


Answers:
author: milynnus
body: [@John Escamilla](/t5/user/viewprofilepage/user-id/4625580)

If I understand you correctly you want to add the cardlink of card2 to a checklist in card 1. If that is what you want (1) use lookup instead of find (2) use the variable {foundcardlink} as the item name and add to the checklist.

comments: author: John Escamilla
body: Thank you for this reply, it definitely set me on the right path with learning the variable things!  

I didn't even know variables were a thing in trello, very cool rabbit hole to go down.