youngmon/atlassian-qna huggingface dataset:
Done issue on board, makes an open issue on another board
Asked by Jacquelin Tripp:

We are looking to use Jira for HR recruiting. You guys have a nice template for that. However what I would like to know, is if we have a candidate from the recruiting board that gets hired and accepts the offer once their issue is marked DONE on the recruiting board, could it automatically OPEN a card on the onboarding board?


Answers:
author: John Funk
body: Hi Jacquelin,

Yes, you can create an automation rule that creates a new issue in the Onboarding project if you like.


author: Fabian Lim
body: Hi [@Jacquelin Tripp](/t5/user/viewprofilepage/user-id/4105073)

Yes this is possible with Jira Automation which is included in your plan. You will be creating a new ticket once the offer issue is marked as done.

Trigger: Issue transitioned to Done Status

Condition: issuetype equals to Offer

Action: Create a new issue of issue type onboarding (you can specify the fields you want to copy from the parent field)

Link on how to use automation: <https://www.atlassian.com/software/jira/features/automation>

Regards


Tags: cloud

human-resources

job
Insert Jira Roadmap to a page in Confluence
Asked by Judith Heib:

With the free versions of Confluence Cloud and Jira Work Management Cloud, is it possible to add a Jira roadmap macro to a Confluence page?  
When I try to do this, the Jira project I want to insert is not recognised by Confluence:

![grafik.png](/t5/image/serverpage/image-id/159059iFE3DA5A336E3AD77/image-size/large?v=v2&px=999 "grafik.png")


Answers:
author: Daniel Ebers
body: Hi [@Judith Heib](/t5/user/viewprofilepage/user-id/4545274)

according to the page for the basic roadmaps (<https://www.atlassian.com/de/software/jira/guides/roadmaps/basic-roadmaps#create-a-roadmap>) there is the option to add the roadmap (not: Advanced Roadmaps!) to a Confluence page.

[@Daniella_Johnson](/t5/user/viewprofilepage/user-id/4532133) it looks like you had a similar question. The information might be applying to your case as well.

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/159763i20CF621E87845F82/image-size/large?v=v2&px=999 "grafik.png")

In case just the project is not selectable - are other projects selectable or do you just not get any offerings in the dropdown?

Edit: I missed the part "Jira Work Management" - there is a suggestion to bring the timeline (how it is called for those projects) also to Confluence.  
You could vote for the Suggestion to show it is of importance to your team.

* **JIRA timeline macro** <https://jira.atlassian.com/browse/CONFCLOUD-72713>

Regards,  
Daniel


author: Fabian Lim
body: Hi [@Judith Heib](/t5/user/viewprofilepage/user-id/4545274)

According to this post there is s macro: <https://community.atlassian.com/t5/Jira-articles/Introducing-the-Jira-Roadmap-Macro-for-Confluence/ba-p/1123288>

Regards.

comments: author: Daniella_Johnson
body: I followed the link you attached and it seems like there is a macro for the roadmaps, but those are from Jira Service Management I think, not Jira Work Management. I am also starting to use JWM and am curious about a macro that would allow us to put a JWM board on a confluence page.


Tags: cloud
Error on saving generated tasks on WBS Gantt in Jira
Asked by Janice Guiyab:

Hi,

I was generating new tasks thru WBS Gantt Chart in Jira and it was giving me error message when i click save. It says error loading the page and is having difficulties. This has been going on for 3 days now. Anyone knows how to get rid of these error messages and continue creating tasks without having to close and restart every time?

Thank you.


Answers:
author: Hikaru
body: Hello [@Janice Guiyab](/t5/user/viewprofilepage/user-id/4542812) ,

This is Hal from Ricksoft, the vendor of the app. We're sorry to hear that you are having an issue with saving new tasks.

Can you please answer/provide us with the following information via our [customer portal page](https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3/group/46)?

<https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3/group/46>

1. Do other users have the same issue?
2. Do other Gantt-Charts have the same issue?
3. Can you perform the operation with a different browser?
4. **A video** with the error being reproduced and the .**har** and .**log files** of your Jira Instance collected **while the issue is reproduced.**

* Open your instance in a **Chrome Browser**;
* Open the **Browser Console** (press **F12** or **right-click** on the mouse and choose **Inspect**);
* Navigate to the **Network tab** , check the box next to **preserve log**, and perform the steps to reproduce the problem;
* Save the results as .**har file** (right-click and choose Save as HAR with content);
* Navigate to the **Console tab**, and perform the steps to reproduce a second time;
* Save the results as .**log file** (right-click and choose Save as);
* **Attach the files to the ticket**.

Thank you for your cooperation and I'm looking forward to hearing from you soon.

All the best,  
Hal  
Ricksoft


Tags: addon-jp.ricksoft.plugins.wbsgantt-for-jira

cloud
This user account is managed in an external User Directory and Jira is not able to update your passw
Asked by Zhivko Zhelev:

Hello Team,

I have seen several topics like this but was unable to find an answer. We have external users in our Jira that have access to only specific projects with limited rights. One of them cannot reset his password, he receives the following error message:

A request has been received to reset your password.

---------------------------------------------------------------------

This user account is managed in an external User Directory and Jira is not able to update your password.

Please contact your System Administrator if you have any further queries.

Here are the details of your account:

---------------------------------------------------------------------

Username: vandenHeuvelJP

We use Jira on own server, not on cloud. Is there any chance me as administrator to reset the password for him?

Thanks,

Zhivko


Answers:
author: Zhivko Zhelev
body: Hi Nic,

Thanks for your reply.

Can you advise how I can go to the external directory in order to reset the password?

Best,

Zhivko

comments: author: Nic Brough -Adaptavist-
body: I don't know what your external directory is, so I'm afraid I can't begin to answer that!

You'll need to get in touch with the admins of the directory. If you are a Jira admin, you can go to Admin -\> User Directories and get some technical info about the directory. That might enable you to work out who the owners/admins are.


author: Nic Brough -Adaptavist-
body: This is probably exactly what it says it is. Your Jira is using at least one external directory for its users, this particular user is in Jira because they are in the external directory, and Jira only has read-access to the external directory and hence cannot change passwords.

You'll need to go to the external user directory to get the password changed.


Tags: zen
Embed a Jira Board in Confluence
Asked by Annika:

So I have been looking at previous questions and responses to this, and searched through the marketplace but cannot find anything that will let me embed a Jira Board in Confluence.  

The answer provided in [Embed-Jira-Work-management-Board-in-Confluence](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Embed-Jira-Work-management-Board-in-Confluence/qaq-p/1716696) uses the Agile Wallboard Gadget, which does not appear in my Confluence (Cloud) and in Jira has a warning that it is being deprecated on 8-Sep-21   

![Screenshot 2021-09-02 093752.png](https://community.atlassian.com/t5/image/serverpage/image-id/158613i79DC02AEA27CD3F9/image-size/large?v=v2&px=999 "Screenshot 2021-09-02 093752.png")  
Same for [How-to-display-a-Jira-Kanban-board-on-a-Confluence-page](https://community.atlassian.com/t5/Confluence-questions/How-to-display-a-Jira-Kanban-board-on-a-Confluence-page/qaq-p/1776141) .

There is a [suggestion](https://jira.atlassian.com/browse/CONFCLOUD-65691) from 2019 (cloned from a now-closed issue from 2015), but it has been gathering interest since.

Does anyone have ANY ideas? Any add-ons?   

<br />


Answers:
author: Ang?lica Luz
body: Hello [@Annika](/t5/user/viewprofilepage/user-id/2580612),

Thank you for reaching out to Atlassian Community!

The Agile Wallboard gadget will be removed from Jira, but I didn't find any information of it being deprecated in Confluence.

With this said, the workaround I mentioned on the other thread is still valid:

* [Embed Jira Work management Board in Confluence](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Embed-Jira-Work-management-Board-in-Confluence/qaq-p/1716696)

You mentioned that the Agile Wallboard Gadget macro doesn't appear on your Confluence and it may be because you have Jira and Confluence under different domains.

Are Jira and Confluence linked via AppLinks?

* [Use AppLinks to link to Atlassian products](https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/)

Kind regards,  
Ang?lica


Tags: confluence-cloud

jira-cloud

jira-software
i am unable to fetch comments of the tickets.
Asked by saswati.mahapatra:

i am passing the url : /rest/api/2/search?jql=project=ABC\&maxResults=-1 to fetch all ticket information available in the project ABC. i can get all information but not the comment part.

while searching individually for a ticket i can see the comment field.

url :/rest/api/2/issue/ABC-9

can anyone help what i should do?


Answers:
author: Ang?lica Luz
body: Hello [@saswati.mahapatra](/t5/user/viewprofilepage/user-id/4542970),

Welcome to the Atlassian Community!

Thank you for sharing the details.

Testing on my local site using a simple search also doesn't return the comments and checking some similar cases, I believe this is by default, but it's possible to get all fields by adding \&fields=\*all to make sure it will return all fields, including comments.

```
https://your-site.atlassian.net/rest/api/3/search?jql=project=PKEY&fields=*all
```

You can also use the endpoint below in case you want to get only some fields (this one only works using v2):

```
https://your-site.atlassian.net/rest/api/2/search?jql=project=PKEY&fields=comment,description,summary&expand=renderedFields
```

Please, take your time to test and let us know how it goes.

Kind regards,  
Ang?lica


Tags: cloud
Add new field in the screen
Asked by Natalia Rodr?guez:

Hi there!

Does anyone know how to add a new field in projects created as company-managed?

I need **to create a field** called "**3rd assignee**"

![3rd assignee.PNG](/t5/image/serverpage/image-id/158582i50C19D3151261105/image-size/large?v=v2&px=999 "3rd assignee.PNG")

Thanks!


Answers:
author: Fabian Lim
body: HI [@Natalia Rodr?guez](/t5/user/viewprofilepage/user-id/3848589)

You will need your system admin to create a single user picker custom field. Once it's created it, you can add it to your screen or the system admin can do it for you. Make sure it applies to the create/edit/view screens if you have different screens applied to your screen scheme.

Saludos

comments: author: Natalia Rodr?guez
body: [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) thanks for answering.

I'm Admin in Jira; as I said, I need to create a new field but I don't know where it is created so that this new field can appear on the board when I assign the same task to a third person.

I would love to know a step by step to create a new field.

Thanks.


author: Fabian Lim
body: Take a look at this post: <https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/>


Tags: cloud
Jira project defaults to "List" instead of "Board"
Asked by DJ:

Recently Jira cloud made a change where if you open a project, it shows issues in a List View instead of Board view as default.  
Is there a way to change the default to Board view again?  

Thanks you everyone in advance.


Answers:
author: Ang?lica Luz
body: Hello [@DJ](/t5/user/viewprofilepage/user-id/1931018),

Thank you for reaching out to Atlassian Community!

The landing page when accessing a project is currently, not something that can be set by administrators.

There is a feature request suggesting the implementation of this ability:

* [Ability to configure/select which overview section is shown by default when a Project is opened](https://jira.atlassian.com/browse/JRACLOUD-36467)

Please, click on vote and also watch the ticket above to receive updates from our product managers.

Kind regards,  
Ang?lica

comments: author: Andrew Knight
body: In my case, it defaults to Board view but I want it to default to List view. I find it very odd that this is not configurable per instance, per project or not even saved as a user preference (via cookie). Is it really fixed behaviour?


Tags: cloud
Is it possible to add clients to Jira Work Management
Asked by Carolina Paulino:

We'd love to collaborate with clients while using a work management project template. Is that possible?


Answers:
author: Gaurav
body: Hello [@Carolina Paulino](/t5/user/viewprofilepage/user-id/4537933)

Welcome to the community!!

It is possible to add the client to your Work Management projects. You can create role-based access for them to control the aspects which would be visible/ available.

Please note that all the clients which you add would be counted for the licenses as well.


Tags: cloud
Teams or Projects
Asked by Victor Mutambuki:

Is it best practice to assign teams to the board or the project in portfolio?

Thanks  
victor


Answers:
author: jndeverteuil
body: This is a duplicate thread : <https://community.atlassian.com/t5/Portfolio-for-Jira-questions/Boards-or-Projects-in-assigning-teams/qaq-p/825732>


Tags: advanced-roadmaps
Jira skip one issue creation
Asked by Carlos Iglesias:

Hi,

Jira skip one issue key, im in the issue PCBK-41 and when i created a new one jira put PCBK-43. I never created the issue PCBK-42 and deleted.

Some idea??

Thanks!

![Captura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/158087i64CAECECA19C15FB/image-size/large?v=v2&px=999 "Captura.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Could someone have moved PCBK-42 to another project? Could it have been secured away from you so you can't see it (with an issue security level)?

comments: author: Carlos Iglesias
body: I have reviewed all the projects and the pcbk-42 is not there.


author: Nic Brough -Adaptavist-
body: Ok, so you checked that there's no security scheme in place. What error message did you get from looking for https://\<your jira base url\>/browse/PCBK-42 ?


author: Carlos Iglesias
body: ![Captura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/158257i41422DE06566C47C/image-size/large?v=v2&px=999 "Captura.PNG")


author: Nic Brough -Adaptavist-
body: Ok, great, thank you. And the issue security scheme? Does the project have one?


author: Carlos Iglesias
body: ![Captura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/158443i7EDE092CD0671935/image-size/large?v=v2&px=999 "Captura.PNG")


author: Nic Brough -Adaptavist-
body: Ok, great, that proves the issue was not moved or hidden, so it was either skipped or deleted.

I am not aware of a way to get Cloud to skip issue creation (On server there's a known problem with misconfigured email boxes or malicious email content that can cause non-creation with number increments, and you can inject post-functions that can cause it - usually someone trying to do validation in a post-function, which is completely the wrong thing to do)

To check deletion, there might be a record in the admin audit log telling you the issue was deleted, and by whom, but that depends on the settings and age of the action. I would want to check the project permission scheme for who can delete issues and check with all of them as well. (Then probably remove the permission entirely, so that no-one can make the mistake in the future)

It could, of course, be a bug or hiccup in Cloud as well, but unless you really are losing issues, I suspect it will be written off as transient or a mistaken delete.

This would need to go to Atlassian as a support request if you think it was a bug or glitch and you many have lost data.


author: Carlos Iglesias
body: Thank you very much for your help!

I'm going to contact cloud support.


Tags: cloud
Pulling data from Portfolio due date field
Asked by Victor Mutambuki:

What are the steps of pulling data from Due date field?

Thanks  
victor


Answers:
author: Shannon S
body: Victor,

Can you let us know what you want to use the Due Date field for? Are you trying to set Due Date as Target End?

Have a look here at the new feature in Server that would allow you to do that:

* [Portfolio for Jira 2.11 release notes](https://confluence.atlassian.com/jiraportfolio/portfolio-for-jira-2-11-release-notes-942855170.html)

If you're using Cloud then this is not yet a feature, but you can vote on it to show your interest and comment with your usage case!

* [JPOCLOUD-1848](https://jira.atlassian.com/browse/JPOCLOUD-1848)

Regards,

Shannon


Tags: advanced-roadmaps
When will portfolio plugin be compatible with jira 7.10.x ?
Asked by Carsten Hermans:

I did a Jira azure install on our own azure subscription in the cloud en t seems to be version 7.10.1 This version does not support portfolio plugin.....


Answers:
author: Carsten Hermans
body: Update available and it works!


author: Suren Raj
body: Hi, Carsten.

<br />

We checked with our Portfolio team and they do not currently have an ETA on when a Portfolio version compatible with 7.10.0 will be released, but we anticipate it would be soon since 7.10.0 is available. Please set yourself as a Watcher on the [Portfolio Version History](https://marketplace.atlassian.com/apps/1212136/portfolio-for-jira/version-history) page in our [Atlassian Marketplace](https://marketplace.atlassian.com) to be notified of new releases.

Cheers  
Suren Raj

comments: author: Andy Heinzer
body: Alternatively, you can watch this ticket <https://jira.atlassian.com/browse/JPOSERVER-2355>

I would also expect this to be updated when a compatible version is released for 7.10.x versions of Jira.


Tags: advanced-roadmaps
Does Portfolio allow you to assign items to more than 1 team? If no, plans to support in future?
Asked by Tom Gross:

This question was asked before

<https://community.atlassian.com/t5/Portfolio-for-Jira-questions/Can-an-Epic-be-assigned-to-multiple-Shared-Teams-in-Portfolio/qaq-p/710533>

I'm wondering:

1) Is there plans for Portfolio to support this type of assignment?

2) With our install version of Portfolio (2.13.3), is there a workaround that we can do in Portfolio, or JIRA? We used to assign teams to items in JIRA using components. But this is isn't really good for planning that we're expecting from Portfolio.

Tom Gross - JIRA Business Owner, Northern Trust (TG1@ntrs.com)


Answers:
author: Shannon S
body: Hi Tom,

This is not possible, but there is a feature request for it:

* [JPOSERVER-223](https://jira.atlassian.com/browse/JPOSERVER-223)

Please vote on it to help show your interest in such a feature, and comment there with your usage case.

Thank you for your understanding!

Regards,

Shannon


Tags: advanced-roadmaps
export backlog - what is permission setting?
Asked by Tara Asch:

I'd like to export the backlog into a CSV file. I have Adminstrator rights but I"m unable to export - function is not available. What permission controls this ability?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: When you are in the backlog, there is an option to "View Issues in backlog" and it is available to anyone who can see the board.

Once you are in the issue navigator, you can export to CSV like you do with any filter. See <https://confluence.atlassian.com/jiracoreserver/working-with-search-results-939937784.html#Workingwithsearchresults-Exportingyoursearchresults>


Tags: advanced-roadmaps
JIRA Dependencies tracking
Asked by Lakshmi Narasimhan:

Hi,

I want to track dependencies for my release in JIRA,

1. I would like to know how to do this

2. I would like to know how to get a holistic view of all added dependencies

thanks

LaN


Answers:
author: Jack Brickey
body: There really isn't enough info here to offer assistance. Can you explain what you mean by tracking dependencies.

comments: author: Lakshmi Narasimhan
body: 1. A story is waiting on an external dependency like a vendor

2. A story needs info from a different team

3. A story can be built only when another story is built

so how to link a story to dependencies.. and how to see all the linked dependencies at one place


author: Jack Brickey
body: 1. I would suggest two methods here:
   1. add a status to the workflow, e.g. "Hold" or "Waiting 3rd-party". in this scenario whoever is accountable w/in the team to 'manage' the vendor should be assigned the issue.
   2. create a sub-task to the issue for getting closure w/ vendor and assign the proper person.
2. I would treat this the same as #1. they are simply an internal 3rd-party.
3. Link the two stories. One will be "blocks" the other "is blocked by"

using the above you can then create reports (filters) and add to dashboard to show "blocked" issues.


author: Ofer Prat
body: I totally agree with this approach.

One small thing: how about using the flag to flag out items that are blocked (instead of adding a status)? These can be filtered and displayed in a project management dashboard, for example.


author: Jack Brickey
body: Certainly a reasonable approach. I really haven't used flagging much. The last time I looked I recall liking it but just haven't fit it into my processes formally. The one caveat I would make here is if you have one issue blocking another I would certainly use the blocks link method. Note if you wanted to use a Kansan or scrum board the advantage of a status is you could have an "On Hold" column and map the status there making it very apparent.


author: Ofer Prat
body: Makes sense.


author: Charlotte Watson
body: Can you not add a new 'Issue Type' so that the dependency can be added outside of the Tasks and can be linked to the User Story/


author: Jack Brickey
body: [@Charlotte Watson](/t5/user/viewprofilepage/user-id/2453072), i'm not sure i'm following you here. If this is a new question you might want to treat it as such, creating a new question. If this is offering an alternative answer to the original question you might want to use the "Answer" button and add more details.


author: PgM Innovations
body: Post Removed...


author: Lakshmi Narasimhan
body: Thank you Everyone

comments: author: Jack Brickey
body: hi [@PgM Innovations](/t5/user/viewprofilepage/user-id/5435255) , please be sure to review the [Partner Guidelines](https://community.atlassian.com/t5/App-Central/Atlassian-Community-online-guidelines-Marketplace-Solution/ba-p/689723)


author: PgM Innovations
body: Thank you for the information. Have removed my comment!


Tags: advanced-roadmaps

dependency