youngmon/atlassian-qna huggingface dataset:
Confluence space -> HipChat room integration misfiring
Asked by Jim:

We have set our Confluence spaces to send notifications to the corresponding HC room. For example, a page update in the HR space will send a notification to the HR room: \<Page Name\> - page updated by Jim Kennedy.

Today, however, the notification is posting the name of the page creator rather than the page updater. It happens across several rooms/spaces combinations.

Any ideas?

UPDATE: To add: HipChat 1.7.1, Confluence 5.2.3.


Answers:
author: David Maye
body: Hi Jim,

Please update to the HipChat plugin 1.7.2 for Confluence which specifically addresses this issue: [](https://marketplace.atlassian.com/plugins/com.atlassian.labs.hipchat.confluence-hipchat)<https://marketplace.atlassian.com/plugins/com.atlassian.labs.hipchat.confluence-hipchat>

![](https://s3.amazonaws.com/uploads.hipchat.com/10804/330526/m5KpyRKSnpx6AGR/Screen%20Shot%202014-03-24%20at%2011.07.59%20AM.png)


author: Jim
body: I did that just the other day David. Works great now. Thanks for the follow-up.


Tags: hipchat
Linking an internal and external instance of confluence
Asked by Michelle Lorenz:

Hi,

We are running two instances of confluence

1. Our company instance running behind the firewall and hosted on one of our servers
2. An external instance [](https://itslearningext.atlassian.net)<https://itslearningext.atlassian.net>for our customers

I would like to create a one way link between the two. (Internal instance can see external instance, but not vice versa).

Is this possible?

Best regards,

Michelle


Answers:
author: C. Faysal
body: Hi

look at this thread

[](/questions/210653/on-premise-and-on-demand-interoperation)<https://answers.atlassian.com/questions/210653/on-premise-and-on-demand-interoperation>

should work with onprem\<\>ondemand confluence as well

you may not use trusted communication as you want one way links...you should set up inbound \& outbound connections as you prefer
The Sidebar and create buttons are missing from confluence
Asked by Vince McGarvey:

We are currently unable to add pages to our instance of Confluence. This started yesterday. Additionally the sidebar is missing and I am unable to get it back. This seems to have happened since the update to 6.2


Answers:
author: Mauro Badii
body: Hi Vince,

For technical issues like this, I'd recommend creating a support request at [support.atlassian.com](http://support.atlassian.com) and a Support Engineer will look at the instance and help you solve it quicker.

The Answers site is more for usage and configurations general Q\&A.

Cheers!  
Mauro


author: Vince McGarvey
body: Thanks Mauro, I contacted support and our instance had not reloaded properly after the update


Tags: cloud

confluence-cloud
Page Properties Report
Asked by kA:

Hi friends,

I have the following template in confluence to create the page. The template contains the page properties and it has the table along with the following columns "Date" and "Organizer"..

By using the link [](https://confluence.atlassian.com/display/DOC/Page+Properties+Report+Macro,)<https://confluence.atlassian.com/display/DOC/Page+Properties+Report+Macro>, I displayed the columns on another page. It is displayed column along with it is values, Then i removed the "Organizer" field from the Column to show parameter of Page properties method. Now the "Date" column title alone displayed but it is value does not displayed. So i removed the "Date" then tried with "Organizer" in column to show parameter, It is displayed the column title along with values.

I have confused with the column "Date" and why it is not display it is value..

Thanks in advance,

Karthik


Answers:
author: Mauro Badii
body: Hi Karthik,

You might be experiencing the following bug: [](https://jira.atlassian.com/browse/CONF-32367)<https://jira.atlassian.com/browse/CONF-32367>

Please try the workaround and let us know if it worked out for you. If not, feel free to request for support at [support.atlassian.com](http://support.atlassian.com)

Regards,

Mauro


Tags: cloud

confluence-cloud
How to see the on line users in confluence
Asked by John Zhang:

Hi,

I'd like to see the on line users in confluence, how to do it?


Answers:
author: Paula Dasch
body: Hi, the above macro isn't reliable as expected I think, e.g. I am permanently logged in, and it shows me as "offline". But there is a feature request <https://jira.atlassian.com/browse/CONF-34176>


author: John Zhang
body: I can see **User Lister** in **Manage Add-ons(** not**plugins),** not User Listener in **Manage Add-ons.**


author: Chris Rondeau
body: User list macro/ User Listener can be configured to show online users.

<https://confluence.atlassian.com/display/DOC/Configuring+the+User+List+Macro>


Tags: confluence-administration
What is the benefit of Visible Versions in Atlassian University?
Asked by Stephen Rees-Carter:

We've just signed up to Atlassian University. As part of the configuration, I noticed the 'Visible Versions' option to disable/enable various versions of the software.

Since we're running the latest version of JIRA \& Confluence, is there any benefit to leaving the older versions enabled - or should they all be disabled?

I can't tell if there is any benefit to leaving them enabled for my staff members or not.


Answers:
author: Jesse Katz
body: Hi Stephen,

If you are on OnDemand, there is no benefit to leaving old lessons enabled. We do have many customers that are using old versions, and those users want to train on their version.


Tags: atlassian-university
How to delete below all links,such as "Powered by Atlassian Confluence 5.1.4, Team Collaboration Software?" in confluence
Asked by John Zhang:

I want to remove all links,such as "Powered by Atlassian Confluence 5.1.4, Team Collaboration Software?" in confluence. Could you tell me how to do it?


Answers:
author: John Zhang
body: Thanks a lot for all comments


author: Chris Rondeau
body: [](https://confluence.atlassian.com/display/CONFKB/How+to+Edit+the+Footer+in+Confluence)<https://confluence.atlassian.com/display/CONFKB/How+to+Edit+the+Footer+in+Confluence>

But removing the "Powered by Atlassian" is against the license agreement.


author: RambanamP
body: as per atlassian licence, 'Powered by Atlassian'

Atlassian requires that the text 'Powered by Atlassian' be displayed in the footer on every page, as specified in section 4.6 of the Atlassian End User Agreement. Other than that, you can customise the footer text.

check this doc

<https://confluence.atlassian.com/display/CONFKB/How+to+Edit+the+Footer+in+Confluence>


Tags: confluence-administration
I need assistance with a new instance of OnDemand confluence for a new customer - we have gone thru the buy route and have a receipt - but now can't link a trial start
Asked by David Pleasance:

I need speak to a real person to assist with the install of a new ondemand confluence instance


Answers:
author: Mauro Badii
body: Hi David,

For support feel free to create a request at [support.atlassian.com](http://support.atlassian.com)where you'll be assisted :)

[Answers.atlassian.com](http://Answers.atlassian.com)is for general usage and configurations Q\&A by the community.

Cheers,  
Mauro


author: David Pleasance
body: Problem is now solved - solution was to can the buy option (refund invoice) open the instance via the free trial option and start afresh. Dont know why the buy now option is offered if it enters in a path that is problematic.


Tags: cloud

confluence-cloud
Confluence over SSL Struggles - Wildcard
Asked by iLevel:

I've been struggling through this; perhaps someone here can assist.

Confluence 5.3. Newly purchased GoDaddy cert from which the CSR was generated from IIS 7. I have the private key. I have the crt file, and all the other root and intermediate files GoDaddy provides.

Instructions at [](https://confluence.atlassian.com/display/DOC/Running+Confluence+Over+SSL+or+HTTPS)<https://confluence.atlassian.com/display/DOC/Running+Confluence+Over+SSL+or+HTTPS>fail because the keys do not match or there is no key corresponding to that alias.

I've tried merging the private key and the certificate into the same P12 file, then creating a keystore with that using OpenSSL, but that got "invalid format" on the certificate store in the catalina logs.

This is beyond frustrating at this point, and I'm hoping someone has a suggestion for assistance.


Answers:
author: iLevel
body: We ended up having to do the following to get this up and running:

* Export private key from Windows server in PFX format
* Use keytool -importkeystore to import the existing PFX into a keystore format that Tomcat could read
* Replace the existing keystore file and restarted the Confluence service.


author: Aussupport
body: Hi Ilevel,

are you able to assist with me ?

AS


Tags: confluence-administration
Unable create Application Link from Confluence to JIRA
Asked by Z58 Vendor:

Hi Everyone,

I'm trying to create and application link from Confluence to JIRA. I recieve the following error: The application at URL ''http://xxxx:8080'' is not responding. Please confirm that you want to use this URL.

Both JIRA and Confluence are running on the same machine using different ports. I have performed the following troubleshooting steps (RHEL Linux):

1. Verified SSL Cert. I'm NOT using a self signed certificate (Thwate).

2. Verified URL is in /etc/hosts file. Can ping itself, etc.

3. Each service is running and has been in use for several months.

4. Disabled firewall.

Any thoughts?


Answers:
author: tipyn
body: I had the same issue - remove any application links on both sides and stopping and starting the JIRA service fixed it.


author: Julian Green (KMIS)
body: Although I had definately enabled RPC and Soap in Confluence I found that this had turned off.

Go to hte Admin cog and select General Configuration. Select Further Configuration on the left and check that Remote API (XML-RPC \& SOAP) is checked.


author: Julian Green (KMIS)
body: I have the same problem with confluence 5.7 and Jira 6.3am using ssl for boht confluence and JIRA


author: Todd Sherman
body: Hi. What was your final fix for this problem?Thank you


author: intelligent_research
body: I have the same exact problem, i was able to see all jira reports from confluence but not anymore, i started to have this problem after i updated both apps plugins.. and before that i downloaded and removed inproduct plugin, i started to have problems eversince... The linking method im using is ip:port both on standard httpAny ideas?


author: Licensing
body: I have the exact situation. Both sites on one machine. Jira redirecting to 8443 and https with Confluence at 8090 on standard http. Fireall and SELinux are off.

It looks like the Jira sites link is set up correctly (at least it doesn't complain when I configure it but the Confluence site can't see the jira site at all whether I use name:port or IP:port.

I did upgrade from Jira 5.1.4-\> 6.2 and Confluence from 4.5 -\> 5.5 and now I can't recreate the link between the two. This worked famously before the upgrade and I can log into Confluence with the administrator account.

Any thoughts?


author: Z58 Vendor
body: Hi JC,

I tried using the IP:PORT earlier (unsucessful), however I didn't change the base URL. Will changing the base URL affect the application at all?


author: John Chin
body: Hi there,

What about try links both applications using [](http://IPPORT)<http://IP:PORT>to see any result ? Make sure you had update the Base URL on both side.

Regards,

JC


Tags: jira
With admin rights, why can't I view some spaces and edit the permission in Confluence?
Asked by Amanda Chu:

I am in the administrator group in Confluence, but there are still spaces that I cannot view or edit the permission. How to get around to this? Thank you!


Answers:
author: Daniel Borcherding
body: It is possible that the space or page has had the confluence administrators group removed from it.

Confluence administrators are a very different animal fron System Administrators.

To circumvent this you will have to:

1) Recover the system adminstrator account and use it to grant privs to your users.

2) As the people that are permitted on those pages/spaces to grant you privileges.

the confluence administrators group is for all intents an purposes just another group. It can have permissions granted to and removed from it on a space by space basis.


Tags: confluence-administration
Excel macro is not displaying any columns after column 6 (0-5). Why is this?
Asked by Jane Bolton:

The excel macro isn't displaying the 7th column even though I have typed the number 6 in the 'last column' field. Why is this?

Thanks,

Jane


Answers:
author: Jane Bolton
body: It is a bug.

I got the same problem. We work with Confluence 5.4.1 and the OfficeConnector 3.1.4 or (3.1.4.1)

You are wrong: The ExcelMacro works fine and be shure, it can display column No 6.

But you have only one shot: Attach the Excel to the page, configure the ExcelMacro (rows, colums, sheet) and save the page. That works fine. But ...

... you can't edit the columns, even when you delete the macro on the page. No way. You must delete the attachment, rename it and attach it again with a different name.

Since now I could not figure out where the macro configuration is cached.

Perhaps someone here can give us some tips.

<https://jira.atlassian.com/browse/CONF-31741>

comments: author: Jane Bolton
body: Yeah, I figured that out after I posted my question. It's a bit of pain as it's quite counter intuitive.

Thank you for confirming that.
LDAP filter in Confluence
Asked by Karolina:

Hello,

I have confluence which is connected to MS AD.  
As a root DN I set up root of my LDAP tree, but I would like to search only in few OU which are subdirectories of root DN.

How can I build filter to perform such search?

<br />

When I add to : "Additional User DN" filters like "ou=User1; ou=User3;ou=SomeName,ou=Users"

It's is searching only in firs OU(Users1).

Maybe I should separate OU list in some other way ?

Let's say that my LDAP tree looks like this:

dc=domainexemple,dc=internal  
\|  
--OU(Users1)  
\|  
--OU (Users3)  
\|  
--OU (SomeName)  
\| \|  
\| OU(User)  
\|  
\|--OU(OtherOU)  

Please help me with building the filters.

Regards

Karolina


Answers:
author: Zul NS _Atlassian_
body: You can specify the filter for the OU on either User Object Filter or Group Object Filter, depends on what the OU is for. Additional User DN or Addtional Group DN don't allow multiple OU to be configured.

To configure the Object Filter, you can refer to the following:

* [](https://confluence.atlassian.com/display/DEV/How+to+write+LDAP+search+filters)<https://confluence.atlassian.com/display/DEV/How+to+write+LDAP+search+filters>
* <https://confluence.atlassian.com/display/CROWD/Restricting+LDAP+Scope+for+User+and+Group+Search>


author: Wayne Wong
body: Hi Karolina,

From the example tree that you provided, if you want to search all OU, you dont need to set any filter so it will return all the OU, or is that any specific object you want to filter?
Exporting Graphs from Confluence
Asked by IT Taboola:

Hey,

I need a way to export graphs from Confluence. I have pages with "pie chart" macro, and when I try to export the page to PDF/Word/anything else, I get the link to the chart, but not the chart itself. (by chart itseld I mean a picture of the chart in the exported file).

This is very important for our organization and we can't seem to find anyway to do it.

Thanks!


Answers:
author: IT Taboola
body: Confluence version 5.0.1

Chart Plugin - version 2.0.4

Should that cause a problem?


author: Daniel Borcherding
body: What version of Confluence are you using and what version of the pie chart macro?


author: Steffen Heller
body: When I export to PDF the chart is included as image. I don't know what is different in your setting.

Anyway, if you don't care about the exported file format and just need to get the images anyhow you can also just "right click \> save as..." from the confluence page or take a screenshot of it.


Tags: confluence-administration
Confluence Password Protected PDF fails to Load
Asked by AKASH BHARDWAJ:

Hi All,

I have 1 PDF as an attachment, so when i try to open this PDF it fails to load. It's a password protected PDF.

But when i download it, I am able to access.

Any Suggestion over this.


Answers:
author: Steve Gerstner [bridgingIT]
body: How do you try to open it? The viewpdf-macro will not work, cause it can't handle the password. I'm not sure, if your browser-plugin can handle it too.

Can you open the downloaded file in your browser? Does this work? If so, you should open a support issue. If not, I'm affraid you can't do anything...

Regards

Steve


author: Pedro Rodrigues
body: Hi Akash,

This is a late response, but you might find it helpful:

The Link Preview ([](https://marketplace.atlassian.com/plugins/com.xpandit.plugins.linkpreview-confluence)<https://marketplace.atlassian.com/plugins/com.xpandit.plugins.linkpreview-confluence>) is a great Confluence Utility where you can preview PDF documents, images and webpages. Currently it doesn't support protected PDF files, but pretty soon we'll launch a new release which, among other things, should solve the problem you mentioned.

Try it and let us know.

Best Regards,

PMRodrigues


Tags: pdf
Navigation when inserting a link
Asked by Patrick_Vanhoof:

Hi,

When inserting a link one has the options Search, Recently Viewed, Attachments, Web Link and Advanced. Would it be useful to also have a page navigation possibility, e.g. in the current or selected space?

Thanks,

Patrick


Answers:
author: Patrick_Vanhoof
body: Maybe I should create an enhancement request for this?


author: Mick Davidson
body: Patrick,

I'm not sure what you mean by 'navigation', but just in case: you have the opportunity to narrow the search to the current space by selecting it from the options in the list next to the search button.

Cheers.

comments: author: Patrick_Vanhoof
body: Hi Mick,

By navigation I mean the page tree view like in the left frame where you can navigate through the pages.

Page A

-- Page B

-- Page C

Page D

...

etc.

Regards,

Patrick


author: Mick Davidson
body: Ah yes, that would be nice.

At the moment you have to chose one, then check it's path at the bottom of the screen. If it's the wrong one, you have to repeat the process.

Cheers.
When will Atlassian include a text box on top of the Confluence dashboard to allow posts?
Asked by Jorge:

Or is this already possible and I missed something. Basically it would be the exact same thing as doing a status update. With these improvements:

* That it's right in the center of the dashboard
* That you can place links and attach files (that go to my personal space for example)
* That people can interact with (like, comment and share)

Thank you!


Answers:
author: Jorge
body: I have created the following change request to Atlassian: [](https://jira.atlassian.com/browse/CONF-32958)<https://jira.atlassian.com/browse/CONF-32958>


author: Daniel Borcherding
body: I might suggest that you open a feature request on:

[](https://jira.atlassian.com/)<https://jira.atlassian.com/>

That is Atlassian's public bug and feature tracker. Posting your request there will hopefully rally others behind your cause. After a feature or bug garners an appropirate amount of community support it can be pulled into a future relase.

comments: author: Jorge
body: Thanks for sharing. I decided to first ask the community, to get a feel for it first.


author: Steve Gerstner [bridgingIT]
body: Hi Jorge,

you have two options:

1. Go to Admin Console \> global templates and edit the welcome message

2. If Option 1 is not what you are looking for, you can overwrite your theme.

a) If you are using the default theme, go to Admin Console \> layout and choose the global layout

b) If you are using your own theme, just modify global.vmd in your theme (or add it, if it's not there by copying the default global.vmd from confluence in your theme and add it to your plugin.xml)

Regards

Steve

comments: author: Jorge
body: Hi Steve, thanks for jumping in. What I want to do is something like facebook/twitter/linked in:

![](http://www.thousandtyone.com/blog/content/binary/jpegs/FacebookWhatsOnYourMind.jpg)

Do you mean that I can do something like this by editing the global layout?


author: Steve Gerstner [bridgingIT]
body: By editing the global layout, you can to everything ;) But what kind of information to you intend to post from the dashboard? Status posts? Or anything else?


author: Jorge
body: That is described in my question on the top.


author: Steve Gerstner [bridgingIT]
body: So I'm not seeing your big picture clear, but I think, for that, what you are trying to do, you need to rewrite your dashboard.

So, my advice is, to wirte your own theme. Overwriting the decorater via the admin console is not good, as you don't have a backup of what you did (like in svn or git).

If you don't wanna do one of these options, you can overwrite the default dashboard via javascript and a servlet or something like that in the background.

Those are your choices I think.


Tags: dashboard
Job for rebuilding search indexes is not working properly
Asked by Kevin Schrauth:

Hi all,

In Confluence the search index can be rebuilded manually with Confluence Admin -\> Administration -\> Content Indexing -\> Rebuild.

Am i right that the scheduled job "Flush Index Queue" does the same thing?

The Problem is that if we delete a page it can still be found in the search. The result is the user gets a message "Page Deleted -A page with this title has been deleted. Contact your space administrator if you would like it restored."

If i rebuild the content index manually the search result for the deleted page vanished.

Is the scheduled job "flush index queue" not working properly or what is the problem there?

I need a scheduled job because i do not want to rebuild the content index manually all the time.

Confluence Version: 5.4.1

Regards,

Kevin


Answers:
author: salehparsa
body: Hello Kevin,

Your approach on reindexing manually is absloutly correct.

The search index is maintained automatically except for some circumstance that explained in **[documentation](https://confluence.atlassian.com/display/DOC/Content+Index+Administration#ContentIndexAdministration-Rebuildingthesearchindex)**.

Anyway I understand your Confluence fails to process index queue automatically. If I've misunderstood what you're looking to achive, please let me know.

I would recommend you to take a look at **[this KB](https://confluence.atlassian.com/display/CONFKB/Confluence+Fails+to+Process+Index+Queue+Automatically)** . If it is your problem I would also recommend you to **backup from your database and product instance** before following the workaround.

Cheers,

Saleh
We use Confluence and I have a user you can login but not edit any pages ? He is has been added correctly and has only recently had problems not a machine issue
Asked by Denise Hallett:

We use Confluence and I have a user you can login but not edit any pages ? He has been using the system for many years the problem is not his computer his login is Ok. How do I fix?


Answers:
author: jing_hwa_cheok
body: Hi Denise,  

Based on your description, I suspect it might be related to insufficient permission. Here's what you need to check:

* Is the pages in your Confluence restricted?
* Is the user or user assigned group given edit permission in the space permission?

<br />

Here's some extra document for your references:

* [Space permission](https://confluence.atlassian.com/display/DOC/Space+Permissions+Overview)
* [Page restriction](https://confluence.atlassian.com/display/DOC/Page+Restrictions)

Regards,  
Jing Hwa