youngmon/atlassian-qna huggingface dataset:
Linking Issue
Asked by Swati Verma:

I want to link my design with test through "is tested by" which is an inward link, I like to acheive this through "import". However I dont see "is tested by" while I am uploading although I have this in my linking issue.

Please help, screenshots are attached below.

![image.png](/t5/image/serverpage/image-id/346060i529815888CC95B55/image-size/large?v=v2&px=999 "image.png")

![image.png](/t5/image/serverpage/image-id/346061i0AC83AF8090FEAF9/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/346062i52FC890A86AB4D57/image-dimensions/1365x507?v=v2 "image.png")


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Swati Verma](/t5/user/viewprofilepage/user-id/5577987)

if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2805636).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also allows bulk editing all your issue fields - including your issues' issue links - via copy/paste.

This is how it looks in action:

![bulk-issue-linking.gif](https://community.atlassian.com/t5/image/serverpage/image-id/347081i40D33379184291EB/image-size/large?v=v2&px=999 "bulk-issue-linking.gif")

This works within JXL, but also between JXL and pretty much any other app, including Excel or Google Sheets. So assuming that you could get your data into the required format, you could simply copy/paste into your issues as shown above. This would work for inward links as well as outward links.

Any questions just let me know,

Best,

Hannes


author: Vikrant Yadav
body: Hi [@Swati Verma](/t5/user/viewprofilepage/user-id/5577987) Via CSV import only Outward linking is possible.   

Issue is already open with Atlassain : <https://jira.atlassian.com/browse/JRACLOUD-82007>   

Via API you can update inwards and outward linking of the issues in Bulk   

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-links/#api-rest-api-3-issuelink-post>

For this you need postman to attach csv file and run collection to update issue linking for all the issues in one go.

Let me know, if you need any help in updating issues in bulk via API using Postman application.

Thanks

Vikrant Yadav

comments: author: Swati Verma
body: Hi Vikrant,

Thanks for your response. I am never worked with postman and I see in the link there is coding, I donot understand how to perform this.

is there any video which I can watch and follow the process?


author: Swati Verma
body: or if there is any other way to change the link type in jira?


author: Mikael Sandberg
body: What you see during import is the name of the link, not the outward/inward names. So in this case you should select Link "Test".

comments: author: Swati Verma
body: yes, I selected the test and automatically it is linking outward

.


Tags: cloud

jira-cloud
How do I add a custom label field that can be used for filtering on the board?
Asked by Rick Waterschoot:

I want to add a custom label field to my issues so I can filter the board based on these labels. I can enable the label field in the "List-view", however, the option does not show up in "Filters", and at the Custom Fields section it says:

We can't find any custom fields to filter by.

[Learn more about custom fields](https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/)

How can I make it show up as a filter option?


Answers:
author: Mohamed Adel
body: Hi [@Rick Waterschoot](/t5/user/viewprofilepage/user-id/5328473)

You can only filter your list-view using the following custom-fields type

* Single select

* Multi-select

* User picker (CMP)

* People field (TMP)

* Custom date

more details can be found here :   

[Filter items to find what you need in your project](https://support.atlassian.com/jira-work-management/docs/find-the-information-you-need-with-filters/)

comments: author: Rick Waterschoot
body: Thanks for the quick response. You mention that it's possible to filter based on Multi-select, and that's exactly what I'm trying to do, but so far no luck.

To give some additional context, initially I wanted my "Category" field to be multi-select, so multiple catagories could apply to an issue. Because I could only select one category per issue I looked into adding a custom "Label" field (as with these its possible to select multiple labels). However, I can't get it to show up in my (custom) filters.


author: Mohamed Adel
body: Hi [@Rick Waterschoot](/t5/user/viewprofilepage/user-id/5328473)

I think the confusion here that you consider label custom field as multi-select field

and both are different , can you try to use a multi-select field not labels like in the image ![Screenshot 2023-09-28 at 6.58.05 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283562iCBF981069DE25475/image-size/large?v=v2&px=999 "Screenshot 2023-09-28 at 6.58.05 PM.png")


author: Rick Waterschoot
body: Ah yes, this does give the desired result. Thanks a lot for your help!


Tags: cloud

jira-work-management-cloud
I'm trying to start Jira Cloud trial, and it doesn't start.
Asked by Guillermo Guillen:

Hello.

I'm trying to test the "Migration to Cloud" utility to migrate my On-premises Jira instance to the cloud. I ran the assessments, but on the "Connect" stage, I select "Get Jira Cloud Trial" it tries to log me in, but it just shows a copld of circling lines, but it doesn't get past that.

Anyone has faced this issues?

Thanks in advance for the help

![Jira_Cloud_Trial_fails.jpg](/t5/image/serverpage/image-id/283396i1354E63DF1B46B89/image-size/large?v=v2&px=999 "Jira_Cloud_Trial_fails.jpg")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Are you able to login into the Jira cloud site ? Kindly raise a ticket from <https://support.atlassian.com/contact/> our team will check on activating the trial version for migration.


Tags: cloud
Is it possible to allow outside users to fill out a form?
Asked by Collista Lewingdon:

I am seeking to give outside users (users that do not have a Jira account or license) the ability to fill out a Jira form that is attached to a project in Jira Work Management, is this possible?

If so, how?


Answers:
author: Mikael Sandberg
body: Currently user have to have access to your instance in order to be able to submit a form, as announced in [this update](https://community.atlassian.com/t5/Jira-Work-Management-Articles/Let-the-July-updates-fly-New-University-course-open-forms/ba-p/2413981) from July.
Be able to see who is included in the request (CC)
Asked by Poirier, Lise:

Good morning  
When we receive a service request in Jira, before we were able to see who was CC. Now we only see the person making the request but not who they CC in the email. Can you tell me which parameter to change Thank you


Answers:
author: Poirier, Lise
body: Thank you for your reply.  
This is what I see now.  
previously I saw people in CC in this box but now the box is empty.

![Photo1.png](https://community.atlassian.com/t5/image/serverpage/image-id/283294iABBF11635F793F1A/image-size/large?v=v2&px=999 "Photo1.png")


author: Jack Brickey
body: Hi [@Poirier, Lise](/t5/user/viewprofilepage/user-id/5327532) , welcome to the community.

Can you elaborate on where you were previously seeing the CC list? After the issue is created, the request participant field should contain all of the CC users. Maybe you were viewing the actual email that came in assuming you were using a custom email and logging into the inbox possibly?
Cannot move child status cards
Asked by Jared Fusedale:

We are in a team-managed project under Jira Work Management and have recently updated the status names/column names, for example, here : [![](https://public.zight.com/packs/media/images/zight-favicon-66c070ab98d05e31306788c566bf99d0.png)Image 2023-09-27 at 1.55.37 pm](https://share.zight.com/ApulOW6o)

See our currently workflow here: [![](https://public.zight.com/packs/media/images/zight-favicon-66c070ab98d05e31306788c566bf99d0.png)Image 2023-09-27 at 1.53.21 pm](https://share.zight.com/KouNe5zQ)

We have noticed that under one of our tasks we have some Child Issues which appear to be assigned to old statuses/column names which we do not have anymore. We cannot work out a way to move these items to our new columns.

See the options here : [![](https://public.zight.com/packs/media/images/zight-favicon-66c070ab98d05e31306788c566bf99d0.png)Image 2023-09-27 at 1.53.55 pm](https://share.zight.com/mXuvm4Ry) please note, these items are not on our current board, but unsure where they are or how we can move to a new status/column.

Can you please show us how we can access these items and move them onto our current board?

Please note, we only have one board.


Answers:
author: Trudy Claspill
body: Hello [@Jared Fusedale](/t5/user/viewprofilepage/user-id/5257972)

In JWM projects Subtask types of issues are shown as a group under their parent issue, regardless of the statuses of the individual subtasks. The Subtasks will not be shown separately in the column that matches their status.

Subtasks are denoted on the card for the parent issue thus:

![Screenshot 2023-09-27 at 3.55.08 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283209iF213BEEF1B440324/image-size/large?v=v2&px=999 "Screenshot 2023-09-27 at 3.55.08 AM.png")

You can click on that to show the list of subtasks directly below the parent:

![Screenshot 2023-09-27 at 3.57.20 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283210iF2EDCD841814B84F/image-size/large?v=v2&px=999 "Screenshot 2023-09-27 at 3.57.20 AM.png")

You cannot drag those subtask items individually to other columns on the board.

The fact that the subtasks retain different statuses than the statuses in the workflow you showed tells me that you must actually have two workflows defined in that project; one for subtasks and the other for other types of issues. You can confirm the workflow that is used by subtasks by going to the Project Settings \> Issue Types, and selecting the subtask issue type and click the Edit Workflow button.


Tags: cloud

jira-work-management-cloud
JIRA WORK MANAGEMENT REPORTING
Asked by Jared Fusedale:

Hi,

We are currently using the Jira Work Management board (a team-managed project).

We are wanting to create some reports based off how many cards each user moves to a specific column (status) in a specific period of time.

For example "\[Name\] moved 3 cards to review and 5 cards to completed this week".

We have reviewed all the available reports and the summary area and cannot see anything relating to this.

Is there a way we can get this data? Any type of graph/chart/table for this report would be suitable as we just need the data.

Please let us know how this can be built out for us.

Thank you,


Answers:
author: Teodora V
body: Hi [@Jared Fusedale](/t5/user/viewprofilepage/user-id/5257972)

I can recommend my company's app called Custom Charts for Jira, which allows you to create beautiful and detailed reports on your Jira Dashboards using projects, saved filters, or custom jql functions as your report sources.   

![](https://marketplace-cdn.atlassian.com/files/602173e7-3acf-4119-aa91-c7da0cacbdfa?fileType=image&mode=full-fit)

You have a variety of customization options to match the reports to your exact needs. You can see more and[**try the product here**](https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports-and-time-in-status?hosting=cloud&tab=overview).

comments: author: Jared Fusedale
body: Hi, thank you for the help. This app looks great. Could you point us in the right direction within your app to the graph/area I would need to use to be able to achieve the report we are trying to create?


author: Trudy Claspill
body: Hello Jared,

There is not a native report that will provide that information.

You can't get that information from a single query.

You could create multiple queries to get the list of issues that match each pairing of user and destination status by using the CHANGED operator.

<https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED>


Tags: cloud

jira-work-management-cloud
Customer cannot searh for Users and Approvers on a help portal
Asked by Jason Pinto:

Hi, I need help and advise, as for some reason user picker on a HR Service desk project were not able to search for users within our organization as the approver of the request.   

**Customer Permissions were set to:** Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project  

**New Service Desk Project channel access:** Restricted   
**Users:** assigned to a group of targer users (set as ServiceDesk Customer role)  

**Approvers request field:** not part of the target user but within the organization.   

<br />


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please to go Settings \>\> System \>\> Global permission and make sure you have "Browse users and groups" permission (with any one of the added group). Also refer this link : <https://community.atlassian.com/t5/Jira-Service-Management/I-can-t-search-for-users-or-approvers/qaq-p/1637614>

comments: author: Jason Pinto
body: Hi [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) thank you for your response, but I tried that and still doesn't let me :( ![jira help approvers.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/283354i68A377F8E11A7912/image-size/large?v=v2&px=999 "jira help approvers.PNG")


Tags: cloud

jira-work-management-cloud
My Regression test tickets are not opening in order for me to either pass or fail them.what do i do?
Asked by Emmanuella Ikhine:

So I create a Regression test pack with multiple tickets in it. But when I want to start testing each tickets, the page refuses to open. it loads a blank page with a message that states "Something's gone wrong, Our team has been notified. If the problem persists, please contact Atlassian support" looks like a bug. What do I do as I need to test these tickets Asap.


Answers:
author: Andy Barbet
body: If you followed a link, it's possible that you haven't logged into Jira or Jira doesn't 'remember' you, and that's why you get that message. I would try logging in and then follow the link.


author: Mohanraj Thangamuthu
body: Hello, Good day. Are you using any addon like Zephyr scale for testing an creating task ?


Tags: cloud

jira-work-management-cloud
Issues Creating tickets via Brightidea <> Jira Integration
Asked by Coltin Rose:

Hi All,

We are trying to set up a new integration/application link with BrightIdea.

We have followed the setup instructions from: <https://support.brightidea.com/hc/en-us/articles/360049615853-Jira-Integration> and have been able to get the "link issue" feature to work however we are getting 500's from the "create issue" feature in bright idea.

I'm looking to see if anyone else has ran into this issue, if they have, how did they solve it.

Much appreciation!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly submit support request on [https://marketplace.atlassian.com/apps/1231644/brightidea-for-jira?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1231644/brightidea-for-jira?hosting=cloud&tab=support). We don't have access to addon logs.

comments: author: Coltin Rose
body: Thank you for the response. Since posting this, we've reached out to the vendor directly and discovered that the app on the marketplace is actually a paid app purchased directly through them, and were informed that the issue we are experiencing is a bug on their side not with the Atlassian connection.


Tags: cloud

jira-work-management-cloud
How do I get custom filters from custom fields to appear in the filter tool?
Asked by Josh Kelley:

I created a custom field called "assignees" so that I can assign multiple people to a single task. I then created a custom filter to accomplish the task of the pre-existing "assigned to me" filter, and called it "assignees include me" (see attachment 1).

![Attachment 1.png](/t5/image/serverpage/image-id/282498i327DCC4C59BF1236/image-size/large?v=v2&px=999 "Attachment 1.png")

This custom filter works as intended, but I am wondering how I get it to show up in the other filter tool (see attachment 2).

![Attachment 2.png](/t5/image/serverpage/image-id/282499i1EE54770AFBCF149/image-size/large?v=v2&px=999 "Attachment 2.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can also create a Jira software project board and use JQL to filter the issues from JWM project on a Jira software project.

comments: author: Trudy Claspill
body: You don't need to create a new project for this.

Yes, if you have the Jira Software *product* then you can create a Saved filter for the Work Management project and create a new board from that saved filter. However that board cannot have its Location set to the Work Management project, and such a board presents quite a bit differently from the built-in Work Management project boards.


author: Trudy Claspill
body: Hello [@Josh Kelley](/t5/user/viewprofilepage/user-id/5324476)

Welcome to the Atlassian community.

The Business/Work Management project filter does not appear to currently support a User Picker (Multiple) field at this time. It does support a User Picker (Single) field.

I have not found a change request in the public Atlassian backlog for that, but you could ask your Jira Administrator to contact Atlassian support directly to ask if such a change request exists.


Tags: cloud

jira-work-management-cloud
Create form on different Issue type than task
Asked by Michael Sajdak:

Hi,

In my project I have a 3 tiered issue type model - Epic - Task - Sub-task. They follow the same workflow. For some reason, I am unable to create a form on any other issue type than Task. When I click on Create form button it will automatically assume that I want it for Task issue type and even in form creation window, I cannot change the type for which the form needs to be created


Answers:
author: Trudy Claspill
body: Hello [@Michael Sajdak](/t5/user/viewprofilepage/user-id/5323754)

Welcome to the Atlassian community.

It appears that Forms in JWM can be used only for issue types at the standard issue level (i.e. Story, Task, Bug) - the level between Epics and Subtasks.

It is understandable that Forms can't be used for Subtasks, because Subtasks must have a parent issue and therefore can be created only from within an already existing issue.

There is a change request to have JWM Forms support the Epic issue type also.

<https://jira.atlassian.com/browse/JWMCLOUD-329>


Tags: cloud

jira-work-management-cloud
Incorporating Capacity (days / hours)
Asked by Anneliese Pretorius:

We do have Software but projects are created as Team Managed in Work Management.

I would like to add Capacity / Resource based on Hours for individual team members as well as teams.

Note that we DO NOT use Agile or Sprints for planning


Answers:
author: Trudy Claspill
body: Hello [@Anneliese Pretorius](/t5/user/viewprofilepage/user-id/5295184)

Jira Work Management does not include functionality for Capacity / Resource management.

If you are not open to using Jira Software and Sprints for capacity management then you will need to look at a third party option, such as [Tempo Planner Resource Planning](https://marketplace.atlassian.com/apps/1211881/tempo-planner-resource-planning?hosting=cloud&tab=overview) . You can find other possible solutions in the Atlassian Marketplace.

Note that I have not used any such app myself, and am not able to endorse any of them nor provide assurances that they will meet your needs and work with Team Managed Work Management projects.
Can I add a custom field to indicate this story/initiative is overdue?
Asked by nessie.liu:

My request is I want to create a dashboard to monitor all the initiatives in my company and see if there's any is delayed, I can use this JQL(Duedate \< now() and status !=done) to filter those "delayed" initiatives, can I custom a filed to indicate this status? Means this custom field can be defined by JQL


Answers:
author: Trudy Claspill
body: Hello [@nessie.liu](/t5/user/viewprofilepage/user-id/5248419)

Welcome to the Atlassian community.

Can you explain why you want to note an item is overdue using a custom field when you can get that list of issues already with the JQL statement?

You certainly can do what you want by using an Automation Rule to execute the JQL to find the issues and then set the custom field. But it seems like an unnecessary extra step.

comments: author: nessie.liu
body: Thanks for your prompt answer! Yes I also found that I can use Automation to set the field, the purpose of using custom field is I want to use Dashboard Pie Chart, Pie Chart is only allowed to use field to show the percentage and number.


Tags: cloud

jira-work-management-cloud
Translate a linked issue to another
Asked by Rosario Puertas Vega:

Hi,

I have two issues related between each other and one of them causes another one. Is there a way that I can link all of them automatically?

Fo example: Issue A is related to issue B. Issue B causes issue C. I need to, in an automated way, link issue A to C.

<br />

Any idea of how can I do that?


Answers:
author: Trudy Claspill
body: Hello [@Rosario Puertas Vega](/t5/user/viewprofilepage/user-id/4631306)

What action would cause the automation to start? Would that be when issue C is linked to issue B as "caused by"?

Do you want every issue linked to issue B to then be linked to issue C, regardless of the type of link used between B and the other issues?

Do you want the link between A and C created regardless of the type of link between C and B?

comments: author: Rosario Puertas Vega
body: thank you so much [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011). after sending the question I have found the answer. I did it copy as a JSON value.


Tags: cloud

jira-work-management-cloud
How can i have internal comment/task visible/accessible to our team only (not customer)?
Asked by Mohamad Chaarani:

Hello,

We have Jira Work Management, which we use to manage the work between us as vendor and our customers. It is mainly used for the projects and CRs management, where each requirement raised by the customer follows a custom workflow, as high level below transitions:

Customer Requirement Raised -\> Product team assessment -\> Submit scope of work -\> Sign scope of work -\> Resourcing \& Planning -. build -\> QA -\> SIT -\> UAT -\> Go live

During product team assessment or Build, there are discussions related to this specific ticket that needs to be internal and not shared/accessible to customer, and needs to be recorded as well on that same specific ticket. Now i know in the Jira Service Management there is this option as "Internal Comment", which seems not available in the Jira Work Management? Or is it an option that can be enabled? I am okay to use Internal Comment, or maybe if i can somehow create a sub-task accessible/visible to our team only, or any other suggestion that serves the job.

Thank you in advance.


Answers:
author: Trudy Claspill
body: Hello [@Mohamad Chaarani](/t5/user/viewprofilepage/user-id/5314999)

If you are using a Company Managed JWM project then you can restrict comment visibility to roles and/or groups, if the Global Configuration option for that has been enabled.

You would need to have all your internal users specified in a project role (or user group) that is separate from any role (or user group) that would include your "customers". Then each comment that is created would need to be limited to that internal role (or user group) to prevent the customers from seeing it.