Importing MS Word doc to Confluence is failing. Any idea why is this happening?
Asked by Rohit Kumar Singh:

Exploring possibilities of moving customer documentation to Confluence. This will not be possible if we cannot import MS Word files (originally the FrameMaker files) successfully to Confluence.


Answers:
author: KAGITHALA BABU ANVESH
body: Hi [@Rohit Kumar Singh](/t5/user/viewprofilepage/user-id/4219323) ,

It's for pages templates i think. Not for importing in to a page.

comments: author: Rohit Kumar Singh
body: See this: <https://community.atlassian.com/t5/Confluence-articles/Importing-MS-Word-and-Google-Docs-into-Confluence-just-got/ba-p/1460947>


author: KAGITHALA BABU ANVESH
body: Hi ,

I'm aware of this new feature.

in same link you shared. the last commenter also posted same kind of error.

you can raise a support request by mentioning the link and your error.


author: Rohit Kumar Singh
body: Yes, I will be doing so.

Thank you for your time on this issue, Anvesh.


author: KAGITHALA BABU ANVESH
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/125196iD266B99EF18C5769/image-size/large?v=v2&px=999 "image.png")

Me also got the same error

As you may know, earlier this year, we launched the feature to integrate your [Microsoft OneDrive](https://marketplace.atlassian.com/apps/1221882/microsoft-onedrive-for-business) or [Google Drive](https://marketplace.atlassian.com/apps/1213092/google-drive-for-confluence-official) files into Confluence pages. I'm glad to announce that we have started rolling out a new **Document Import** feature with richer functionality and improved user experience to bring more ease to your work with content across tools.

As per the above statement , i'm assuming that these will downloaded from "One Drive" and "Google Drive" purpose. it's my assumption only.


author: Rohit Kumar Singh
body: If you read the text below the Import BETA option, it doesn't say so. Google Drive, yes - understood but Microsoft OneDrive has to be used, is not clear.

For now, I will stick with the traditionally available option.


author: Mirek
body: Hi [@Rohit Kumar Singh](/t5/user/viewprofilepage/user-id/4219323) ,

So what is exactly going on? Any error message? Could you describe your steps that you are doing, so that we can try to reproduce?

comments: author: Rohit Kumar Singh
body: The following error message displays when I use the Word Import (beta) option. Is it because the file contains graphics and other design element?

![WordImport_Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/125166i7781313C8B5F382F/image-size/large?v=v2&px=999 "WordImport_Confluence.png")


author: KAGITHALA BABU ANVESH
body: Hi ,

Where you find word import (beta).

I just uploaded a word document from below settings

![ABCD.png](https://community.atlassian.com/t5/image/serverpage/image-id/125168i71732A1C0D9C0E54/image-size/large?v=v2&px=999 "ABCD.png")

I Opened a page in confluence.

Page settings

Advanced details

Import Word Document.

After the import , the following dialog box appered

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/125169i02B694F131B26B7C/image-size/large?v=v2&px=999 "image.png")

And the upload is successful.


author: Rohit Kumar Singh
body: Yes, thank you. I can see the option under Advanced Details.

Try the following steps.

1. Click **Create** from the Workspace menu options. ![WordImport_Confluence1.png](https://community.atlassian.com/t5/image/serverpage/image-id/125186iE557D160DA7967BC/image-dimensions/611x58?v=v2 "WordImport_Confluence1.png")**Add Page** displays for creating a new page.
2. Click **Ellipses** available to the right for viewing additional options.![WordImport_Confluence.2.png](https://community.atlassian.com/t5/image/serverpage/image-id/125193iA7BF6303616FA766/image-dimensions/201x256?v=v2 "WordImport_Confluence.2.png")
3. Click **Template \& import doc** . You should see the following pane to the right.![WordImport_Confluence2.png](https://community.atlassian.com/t5/image/serverpage/image-id/125192iAF471E840EC0D29C/image-dimensions/492x255?v=v2 "WordImport_Confluence2.png")

See if this way it works for you.

Not sure if both these options, the one you showed and this one, are same or different?


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