youngmon/atlassian-qna huggingface dataset:
how to add another subtask in my project?
Asked by Mathew Kuruvilla:

I have created "Project bug" as a sub-task in JIRA. How do I add that to my project?


Answers:
author: Walter Buggenhout
body: Hi [@Mathew Kuruvilla](/t5/user/viewprofilepage/user-id/5583352) and welcome to the Community!

I am assuming that you have created *Project bug* as a *sub-task issue type* in Jira Settings \> Issues \> Issue Types?

If so, note that you can indeed make this available in a project, as long as your project is company managed. You cannot add a centrally managed issue type to team managed projects. If you need that, you would need to create the issue type again in the project itself.

But to come back to a company managed project: to make the new issue type available in a company managed project, you would need to add it to the *issue type scheme* associated with your project. The easiest way to find out what that is, navigate to project settings in your project, and then select *Issues \> Types* . You will be able to click the **Actions** button near the top right of your screen and then select *Edit issue types*. You should be able to locate the new issue type and add it to the scheme. Don't forget to save your changes there ...

On a final note: issue types in company managed projects are quite fundamental to your (project) configuration. The screens and workflows in your project are linked to the issue types you set up, so you may also need to look at additional settings there to make sure everything is set up properly for the new issue type.

Hope this helps!


Tags: cloud

jira-cloud
How to Automatically Set a Custom Field Based on the Reporter's Email Domain?
Asked by Edgardo Ibarra:

Hi Atlassian Community,

I'm looking for some advice on setting up an automation in Jira. I need to automatically update a custom field, "Vendor," based on the email domain of the reporter.

For instance, if the reporter's email ends with [@atlassian](/t5/user/viewprofilepage/user-id/62094)`.net`, I want the "Vendor" field to be set to the option "Atlassian."

Has anyone done something similar? Any tips or steps on how to configure this would be greatly appreciated!

Thanks in advance for your help!


Answers:
author: Edgardo Ibarra
body: From Atlassian support, I was advised to use the smart value `{{reporter.emailAddress.split("@").last}}`, but I'm not entirely sure how to implement it. If anyone has experience with this or can provide a clear example, it would be incredibly helpful!


Tags: cloud

jira-service-management
How do I add Linked issues as a field to view as a list in JIRA?
Asked by Mathew Kuruvilla:

I have issues that are linked to other issues. How do I view the linked to other issues when I list my issues in JIRA?

I am unable to add "linked to" or "related to" as a field in JIRA.


Answers:
author: Trudy Claspill
body: Hello [@Mathew Kuruvilla](/t5/user/viewprofilepage/user-id/5583352)

Welcome to the Atlassian community.

If you use the Issues option available from the navigation panel on the left, then you can add Linked Issues as a column for the output.

![Screenshot 2024-09-03 at 2.20.46?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345376i04CA9F0D76D59BA7/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 2.20.46?PM.png")

If you are using the List option available from the navigation panel, that does not currently support adding the Linked Issues column to the table.


Tags: cloud

jira-cloud

jira-service-management
Hide/Show field based on another field's value
Asked by Ramya Srinivas:

Without ScriptRunner, how can I Hide/Show a field based on another field's value on the Transition screen in a workflow?


Answers:
author: Mikael Sandberg
body: The short answer is that without an app this cannot be done. You would need Scriptrunner or any of the other apps in the [Marketplace](https://marketplace.atlassian.com/) that allow you do hide fields based on the value in another field.


Tags: cloud

jira-cloud
How to take a project and make it an Epic
Asked by Jessica Brasington:

After I created a project, I realize I should have created an Epic. Can I take the project and change it to an epic or do I need to create the Epic then delete the project?


Answers:
author: Walter Buggenhout
body: Hi [@Jessica Brasington](/t5/user/viewprofilepage/user-id/5583338) and welcome to the Community!

That depends what a *project* is in your Jira instance. If it is an issue type (like an epic), you should be able to convert the project (issue) into an epic.

Open the issue, click on the **...** button near the top right corner of your screen and select **Move**:

![Screenshot 2024-09-03 at 19.25.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/345345i9AB678F3EA143D5D/image-dimensions/181x212?v=v2 "Screenshot 2024-09-03 at 19.25.05.png")

Select the Jira project you want the Epic to be in and select *Epic* as the desired issue type. Follow the steps in the wizard until you can confirm the issue to be converted.

If you have created an actual Jira project - as in a container to create issues in - then you have done something completely different. In that case you can't convert it into an epic, but have to create your epic as a completely new issue.

Hope this helps!

comments: author: MattD
body: The word "project" in Jira usually means a collection of issues. Issues can be Epics, Tasks, Bugs etc


author: Jessica Brasington
body: [@MattD](/t5/user/viewprofilepage/user-id/5466384) - Thanks - I'm coming from Microsoft's Azure Dev Ops where there was a board for Epics, board for Features, board for Story. I worked in Jira approx 5 years ago, lot has changed. Trying to readjust to Jira Board.... which is my first love. I received a tip from Walter B which helped me immensely. Appreciate your feedback.


author: Jessica Brasington
body: [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/5318878) - Your suggestion was exactly what I was looking for. Thanks - I'm coming from Microsoft Azure Dev Ops board. I worked in Jira but it was almost 5 years ago. Board doesn't resemble what I remembered.... and of course, recent experience on ADO only muddies the water. Appreciate your help!


Tags: cloud

jira-cloud
How to keep your test/production configuration and data in sync without project configurator
Asked by nkmori_rtx_com:

Is there a way to keep your production and test instance configuration and data in sync without using the Project Configurator plugin.


Answers:
author: Kelsey LaMastres _Appfire_
body: hi [@nkmori_rtx_com](/t5/user/viewprofilepage/user-id/5181601) are you open to using another plugin/app? I would recommend checking out [Configuration Manager for Jira](https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira-cmj?tab=overview&hosting=datacenter). (Full disclosure, I work for Appfire, the app vendor behind both Project Configurator and Configuration Manager).

To my knowledge, there is not much capability in Jira without using an app (outside of the [backup/restore feature](https://confluence.atlassian.com/enterprise/backup-and-restoration-for-atlassian-data-center-970262608.html)). Using an app will get you the automation and detailed insights you may need to keep test/prod in sync.

Best of luck,  
Kelsey at Appfire


Tags: data-center

jira-data-center

jira-server

server
Is there a gadget like Created vs. Resolved and Average Age, limited by calendar month?
Asked by Phil Bustin:

Is there a non-add-on gadget similar to Created vs. Resolved and Average Age, respectively, that can be defined by calendar month?


Answers:
author: Emre Toptanc? _OBSS_
body: Hello Phil,

I don't know any other built-in gadgets but I guess you can use those built-in gadgets but run them with a query like...

```
project = ABC and created >= -30d
```

(which will only include the issues created in the last 30 days)

... or with a query like ...

```
project = ABC and created > startOfMonth()
```

(which will only include the issues created in the current calendar month)

startOfMonth() and endOfMonth() functions can even be used with a negative integer parameter to refer to previous months.

EmreT

comments: author: Phil Bustin
body: That latter idea sounds promising--I thought that might be the case. For the former, I'd have to run the report once by the last day of the month. Still, from what I've seen, the chart will still include the beginning of the current month if I run it after the previous month (the one I want), so I may have to run it on the last day of my target month anyway, and capture the result with a screen shot.


Tags: cloud

gadget

jira-work-management-cloud
Adjusting Due Date in Calendar
Asked by Andrew Kwong:

I'm having an issue where I'm able to update an Issue's due date from my Board view, but I get an error message that I don't have access to do this within the calendar view. Has anyone else come across or resolved this issue?

Thanks!


Answers:
author: Markus Fred?n
body: Hi [@Andrew Kwong](/t5/user/viewprofilepage/user-id/5256750) ,

I just tried reproducing this issue in my test instance. I was successfully able to "Move" the ticket within the Calendar view as expected, adjusting the "Start date" and "Due date" automatically.

What is the error that you receive?

/Markus

comments: author: Andrew Kwong
body: Hi [@Markus Fred?n](/t5/user/viewprofilepage/user-id/571479)   

The message is:  

"Error updating item

We're having trouble updating this item. Contact your admin to check you have permission to update this item. "  

My Admin says that I should have the ability to update a due date via the calendar page. I can update the due date manually within my board so I'm just a bit confused as to why I can't within the calendar function.


author: Markus Fred?n
body: Ah, that didn't say much, hehe.  

Have you made sure that you have the "Plan issues" permission in the target project?

You can ask your admin to have a look at the "Audit log" to see if you get more info on the error.

/Markus


Tags: cloud
Unable to connect Confluence to Jira Work Management Project
Asked by Trevor de Souza:

Hi All,

I have created a new Jira Work Management Project and when I select "Pages" I get the error message.

Not connected to Confluence

To use project pages, contact your admin or team lead to connect Confluence to this project.

I have even tried connecting the project via the Confluence side, but nothing is showing

This is a company-managed project and I have full administration permissions over the environment and is not the free license.


Answers:
author: Peter Goloto
body: Set yourself the role of Project leader, it helped me in Jira Software.


author: John Funk
body: Hi Trevor,

Make sure you are a Project Administrator in the Project Role as well. It is looking for that versus whether you are a system level administrator.

comments: author: Trevor de Souza
body: Thank you for answering [@John Funk](/t5/user/viewprofilepage/user-id/7148).\|  
I have Project Administrator Role for the project too.


author: John Funk
body: Confluence has been having some problems the last couple of days. I wonder if it is related to that. Best wait until it is back up fully to take a look. You can follow the status here:

<https://status.atlassian.com/>


Tags: cloud

confluence-cloud

jira-work-management-cloud
How to download the attachment through automation
Asked by ???:

I use the free version which storyage is 2G.

I want to down the attachment on local computer if it is full.

But what should I do?

Anyone can help me?


Answers:
author: John Funk
body: Hi [@???](/t5/user/viewprofilepage/user-id/5205943)

I am not aware of anyway to do that automatically. You will need to open the issue, manually download the file, and then delete the attachment on the issue.


Tags: cloud

jira-work-management-cloud
IS it possible to handle number of tickets displayed on JIRA's Business Project?
Asked by Manali Salvi:

I have recently configured a business project and do not see an option to configure the board. The 'Done' column displays only a limited set of tickets, what is the logic used?


Answers:
author: John Funk
body: Hi Manali,

Business projects are designed to be very simple in nature and be quick to setup and easy to use. But you lose some power/flexibility in that process. If you need more of those, then you should create a Jira Software project.

Tickets in the Done column on a JWM board will disappear after 2 weeks.

Having said all of that, you can create a second JSW board to be used with your JWM projects if you like. Here is an article that will guide you through that process. If it is helpful, please give it a Like. :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Manali Salvi
body: Thanks for clarifying John!
Creating an Automation for Incrementing 'Numerical Number' Field in Jira Cloud
Asked by mustafa.erol:

I have created a workflow in Jira named "Document." Additionally, I have created a custom filed as "Numerical Number." I am attempting to set up an automation where the "Numerical Number" field starts with an initial value of 10029. This field is intended to function as a counter. Whenever a new document issue is created, the "Numerical Number" field should increase by 1 and become 10030. It should then continue incrementing as 10031, 10032, and so on. Please provide the simplest method to achieve this in Jira Cloud.


Answers:
author: Fabian Lim
body: Hi [@mustafa.erol](/t5/user/viewprofilepage/user-id/4874899)

The only suggestion I have for you is to have another Dummy Jira Ticket that holds the current count in a custom field. Then every ticket that gets created will refer to the Dummy ticket and get the next number and overwrites it with Jira Automation.

Unfortunately, jira doesn't hold a global value that can be stored somewhere else, unless you are willing to purchase 3rd party scripting add-ons.

I hope this helps.

comments: author: mustafa.erol
body: Thank you for your response. I attempted to implement the ticket solution you suggested. Accordingly, I created a new issue type specifically for this purpose. However, I encountered a challenge while trying to create an action that would depend on the issue ticket. My goal is to update the "Document Number" custom field within the dummy issue with the key PT-196 whenever a document issue is created or edited. Is there a way to reference this custom field within the automation configuration? I apologize if this is a simple matter, but I have been unable to find a solution thus far.


author: Fabian Lim
body: You can use the look up issue actions and see if you can extract and edit the dummy ticket.

Another way to do it, would be to use a scripting plugin such as powerscripts or scriptrunner and get the the dummy ticket info easier since it will be hardcoded.


author: mustafa.erol
body: Thank you for your help. Instead of using the dummy ticket option, I have decided to use the issue key itself, which is much simpler. I will leverage the issue key to track the numerical value directly. Thank you once again for your suggestions.


Tags: cloud

jira-work-management-cloud
Automation: Copy Epic key
Asked by Yasmine:

Hello,

I'm not sure what im missing, but when we create an issue from an Epic through Link Issue \> Create linked issue; the Epic key does not automatically copy to the created issue.

I know if I create it as a child issue it does link the Epic, however, doing that causes other fields not to copy over.

What am I missing/ what automation do I need to put in place for the key to copy over?

![Screenshot 2023-07-03 141258.png](https://community.atlassian.com/t5/image/serverpage/image-id/266435iC3CAFE644B686CB9/image-size/large?v=v2&px=999 "Screenshot 2023-07-03 141258.png")


Answers:
author: Trudy Claspill
body: Hello [@Yasmine](/t5/user/viewprofilepage/user-id/4995589)

If you use Link Issue \> Create Linked Issue, then you are creating an issue that is generically linked to the source issue. That is not the same as creating a child issue under an Epic.

The area you have highlighted will contain the Epic key only when the issue is a child of an Epic.

There are multiple ways you can make a an issue a child of an Epic.

As you already know you can use the option within the Epic for creating a child issue.

Alternately, after creating the child issue you can manually add it to an existing Epic.

If you want to copy fields from a parent Epic to its child issues when that child issue is created, that can be accomplished with an Automation Rule.
How to get a 24-hour time from {{now}}
Asked by ???:

I get the current time from {{now.shorttime}}, but it is 6:00 AM or 8:00 PM as 12-hour.

Is there any other smart value through which I can get 18:00 ?


Answers:
author: ???
body: I find the answer as below:

{{now.convertToTimeZone("Asia/Shanghai").format("HH:mm")}}


Tags: cloud

jira-work-management-cloud
Board over multiple projects for JWM-only-users
Asked by HUP GmbH:

Hi,

is there a way to have one board over multiple projects for users who have only access to Jira Work Management?

We have colleagues who work in different teams with different projects and issues and need to have an overview over their tasks and the opportunity to plan and sort (manage?) their tasks in one board.

Or are there other alternatives? (without buying Jira Software)

Best regards,  
Roland Siegel


Answers:
author: Sayed Bares [ServiceRocket]
body: [@HUP GmbH](/t5/user/viewprofilepage/user-id/1141205) The only alternative is using Jira software since the agile boards are only available there and only then you can add multiple projects in your board.

Further, you can create an [overview](https://support.atlassian.com/jira-work-management/docs/get-a-summary-of-your-project/) of your projects in JWM if you only want reporting and a bigger picture from your JWM projects.

comments: author: HUP GmbH
body: I see. So I can't actually not really manage my work with Jira Work Management. A bit missleading name for this kind of software.  
Nice move, Atlassian...

Thanks, Sayed.


author: John Funk
body: Hi Roland,

As Sayed says you would need to create a JSW board for which you can create a filter that will show multiple projects.

Here's an article on how to create that second board. If it is helpful, please give it a Like. :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: HUP GmbH
body: Hi John,

thanks, but this will only create a Jira Software Agile Board which a JWM-Only-User can't open as the URL "<https://yourdomain.atlassian.net/jira/boards>" is blocked by Atlassian for all users who don't have access to "Jira Software". :(


author: John Funk
body: True, the user would need a Jira Software license. I need to update the article to include that. Thanks for pointing that out!


Tags: cloud

jira-work-management-cloud
i don't have any knowledge about this from where i can learn
Asked by aman jain:

how to work?


Answers:
author: Manoj Gangwar
body: Are you looking for just help in Jira Work Management? Or Jira as a whole?

I'd consider signing up to a Work Management webinar/demo which might help - you can do that from this page - <https://www.atlassian.com/software/jira/work-management/demo> or you can also watch these on-demand here. <https://www.atlassian.com/software/jira/work-management/demo-on-demand>

There are other (non-video) help pages which might help also:

Jira Work Management Resources

<https://support.atlassian.com/jira-work-management/resources/>

Getting Started with Jira Work Management

<https://support.atlassian.com/jira-work-management/docs/get-started-with-jira-work-management/>

Quickstart Guide

<https://www.atlassian.com/software/jira/work-management/product-guide/quickstart>

These pages contain a mix of user, Project Admin, and Product Admin-level details

Aside from this, you could also check out Atlassian University <https://university.atlassian.com/student/catalog> which has a range of learning opportunities!


Tags: cloud
Ticket in Done Column Disappears after certain period of time
Asked by Jared Fusedale:

When we complete a task and move it to the done status in Jira Work Management, after a certain number of days it disappears.

<br />

We don't appear to have any rules etc so this appears to be a rule that is standard?

<br />

How do we fix? How do we turn this rule off?


Answers:
author: Kristj?n Geir Mathiesen
body: Hi [@Jared Fusedale](/t5/user/viewprofilepage/user-id/5257972)

The issue will stay in the Done column for two weeks in Jira Work Management, then it will disappear. That is by design.

HTH,  
KGM

comments: author: Jared Fusedale
body: Thanks for your reply. Much appreciated.


Tags: cloud

jira-work-management-cloud
List view Item Disappears
Asked by Jared Fusedale:

When I create an ticket in Jira Work Management List view, it immediately disappears.  
I can see the ticket in the Board view, But how do I keep in it list view?

I am assuming it is because list view shows all tickets which have a status of in Progress or above (new tickets are assigned as Opened)  

Any ideas?


Answers:
author: Trudy Claspill
body: Hello [@Jared Fusedale](/t5/user/viewprofilepage/user-id/5257972)

Can you provide screen images showing the issue on the Board view and absent from the List view?

Do you have any filters activated for the view?

comments: author: Jared Fusedale
body: I Enter this in list view.  
<https://share.getcloudapp.com/04uvA5yb>

<br />

Then we press enter. It then disappears entirely from list view about 2 seconds later.

It then appears in Board view (open Column)  
<https://share.getcloudapp.com/yAu9D0Ay>

I do not have any filters at all in List view.


author: Trudy Claspill
body: Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left.

I see in your second image that the card shows a green check mark on it. That is typically an indication that the Resolution field has been set which should only happen when an issue's Status is changed to one of the "done" statuses. Done statuses display as a green highlighted value.

![Screen Shot 2023-07-03 at 5.38.15 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/266438i75A2693EB60CAA93/image-size/large?v=v2&px=999 "Screen Shot 2023-07-03 at 5.38.15 PM.png")

What is the status of the newly created issue? Click on the card to display the issue details.

Review the History tab for the issue. Do you see a record of it changing statuses?

I suspect that an Automation Rule may be automatically changing your issue from its initial status to the "done" status.

When viewing the issue, in the Details panel on the right side of the display you will see a field named **Automation.** If you click on the **Rule Executions** text there that will show you a list of Automation Rules that have executed for the issue. As a Site Admin you should have enough permissions to review the details of the rules that ran against the issue to determine if that is what is causing the change.


Tags: cloud

jira-work-management-cloud