Error to export to word
Asked by Elizabeth Lima:

Hi guys.

Since yesterday we can't export a document to word if this document was edited and published just before the export.

Confluence shows the message:  
"We'll be back in a flash  
We've encountered a small problem, but we should have it sorted out soon."  
But it doesn't fixed nothing. Could you help me?????


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Elizabeth Lima](/t5/user/viewprofilepage/user-id/4552438) and welcome!

I've tried the same actions (edit, publish and export) and I haven't encountered any problem in exporting a page to .doc.

My questions are:

* Does this happen only to your user?
* Does this happen only to a specific page?
* Did you try from another browser?
* Did you try to clear your cache and try again (or use a private window)?

comments: author: Annette
body: i'm having same issue. It is happening on a specific page. It happens on a page that has TOC and tables. I don't think the tables is an issue because i have other pages that I generate with Word fine.


author: Annette
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) - I am able to generate other pages that have TOC.


author: Donald.Hanson
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) I was able to duplicate this issue along with another user at my office. I created a new page with text only and I was able to export to Word. After adding a table to the page we are unable to export it to Word and get the "Back in a flash" page. When I right-click and select "Save Link As.." the download fails with a "Failed - Server Problem" message.

Export to PDF works fine, however there are formatting issues causing the tables to be compressed in the margins.


author: Alex Koxaras _Relational_
body: [@Donald.Hanson](/t5/user/viewprofilepage/user-id/4552863) you were right. I was able to reproduce it as well. I've raised a support ticket with Atlassian, and hopefully the team will raise a bug issue for this.


author: Tibor Varj?
body: I have the same problem. I hope for a quick fix!


author: Alex Koxaras _Relational_
body: [@Elizabeth Lima](/t5/user/viewprofilepage/user-id/4552438) [@Tibor Varj?](/t5/user/viewprofilepage/user-id/4553950) [@Donald.Hanson](/t5/user/viewprofilepage/user-id/4552863) I've got a reply from Atlassian team that this bug was reported 5 days ago. You can watch it here: <https://jira.atlassian.com/browse/CONFCLOUD-72745>


author: Brian Hansen
body: I am also experiencing the same issue. I get the error message "We'll be back in a flash" when attempting to export to Word, but PDF works just fine. I don.t have any images or any strange copy/paste from other Microsoft applications as others here have mentioned.

[@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) thanks for the link to the ticket. I'll watch it there.


author: Dona Safui
body: I am experiencing this issue for pages in a specific space, but not for other pages in another space.


author: Alex Koxaras _Relational_
body: Hi all!

It seems that Atlassian has fixed this bug! I've tested it and now I can export pages which contain tables.


author: Tibor Varj?
body: Thank you, Its working fine!


Tags: cloud

confluence-cloud

error

export

ms-word