Unable to see Share With Option on the requests
Asked by Engineering:

I have setup a new board Jira Service Management and have opened it up for users.   
Though the users are able to raise requests, they are unable to see the other requests raised.   

I understand the there is a "Share With" option that allows us to do this but I am unable to find that option in my requests.   
Can someone help ?

Thanks,

Tanuj Sharan


Answers:
author: Jack Brickey
body: Hi [@Engineering](/t5/user/viewprofilepage/user-id/5558366) , welcome to the community.

The share with option is visible when viewing a given request in the portal only. The share with option is not available when creating an issue however. If you want to include a customer as an agent in the Issue view within the JSM application, you can add them to the Request participants field.

comments: author: Dave Mathijs
body: Hi [@Engineering](/t5/user/viewprofilepage/user-id/5558366) welcome to the Atlassian Community!

Here are the screenshots of the differences between the Customer (Portal) View:

**Customer View (Portal)**

![Screenshot 2024-08-01 at 14.21.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/339417i4D3CA48AE176919C/image-dimensions/284x315?v=v2 "Screenshot 2024-08-01 at 14.21.49.png")

The customer can go to his open request and then click on **Share** to share it with someone else.

**Agent View (Jira Service Management)**

**![Screenshot 2024-08-01 at 14.24.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/339418iC92B3BD4608B78F5/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 14.24.33.png")**

As an Agent, in the right-hand side panel of the issue view, under **Details** click on **Request participants** to share the request with someone else.


author: Engineering
body: I am unable to find Share With Option in the request form.   
There is another project with similar access and out there the Share With option is shown in the request form.   

How can I enable the option in my project ?


author: Dave Mathijs
body: Make sure that you **[customer permissions](https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/)** are set correctly:

### Customer sharing {#toc-hId-2147360282}

Control how existing customers find other customers and share requests with them in the portal via the **Share with** feature:

**Customers can search for other customers within their organizations**:

* Customers can use search to find other customers in their organizations, and share requests with them.

* If a customer isn't in an organization, they won't be able to share requests.

**Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project**:

* Customers can use search to find other customers in their organizations, and share requests with them.

* Customers can share requests with other customers in the project by typing their email address.

* If *Anyone on the customer access settings* (with*Allow customers to create accounts* in [customer access settings](https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/)) has been selected above, customers can also share requests with any email address. Sharing with an email address that doesn't match an existing customer will invite them as a new customer.

**Customers can search for other customers within their project or organizations**:

* Customers can use search to find other customers in their project or organizations, and share requests with those customers.

* Choose this setting if you'd like to allow customers to choose [approvers](https://support.atlassian.com/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/).


author: Engineering
body: Thanks Dave.   
I checked one of the raised requests and it has just the creator as Share With Option

![Screenshot 2024-08-01 at 6.54.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339430i97F7E339F867C391/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 6.54.51?PM.png")  

<br />

From where can I enable it to look as below

![Screenshot 2024-08-01 at 6.57.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339431i8A2DFA9978624031/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 6.57.37?PM.png")


author: Engineering
body: The "+ Share" is not shown in my requests.


author: Jack Brickey
body: How is your Customer permissions configured?

![IMG_4411.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/339439i2119279E355BF461/image-size/large?v=v2&px=999 "IMG_4411.jpeg")


author: Engineering
body: Yes. The customer permissions are setup exactly like the above image

![Screenshot 2024-08-02 at 10.57.57?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339608i0472F2600CC27DD2/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 at 10.57.57?AM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software