youngmon/atlassian-qna huggingface dataset:
Who can see what in Atlas (Beta)?
Asked by Curt Holley:

Hi

I've just evoked Atlas (Beta) from the "Switch to" section and find it looks just like the "Team Central Sandpit". Right down to the Projects and people (that I assume had also accessed the sandpit in the last year).  

So my question is, Who can see what is created in Atlas (Beta)? As currently I can see the below. One of which I created "Start Finishing" and at least some of the others I recall from the original sandpit (Kittens, Pumpkin).

![Screenshot 2022-04-13 162737.png](https://community.atlassian.com/t5/image/serverpage/image-id/192696i78F2D885FAA5A5A3/image-size/large?v=v2&px=999 "Screenshot 2022-04-13 162737.png")

Also, in the Teams section I see teams I'm in (in the tenancy I administer), but the people suggestions or @mentions are not from my tenancy. I'm guessing they are other Community Leaders/Admins that have accessed the sandpit in the last year???

So how do we control who sees what? Will everyone (in Beta) see everyone else's Projects/Goals etc....

I was hoping to start using it with real updates, links to real work etc to help demo it to the 'right' people where I work, but am currently confused and concerned about whether I should, as we are a government department with tight security protocols.   


Answers:
author: Curt Holley
body: OK, I've worked it out.

I had to go and request Atlas for our site from here; [Atlas \| The Teamwork Directory every company needs (atlassian.com)](https://www.atlassian.com/software/atlas)

*Which makes sense.*??

Now I can see the sandbox and one for our site and they both look right, with that context in mind.

![Phew GIFs | Tenor](https://c.tenor.com/TgyDlvDScS8AAAAM/the-toy-box-phew.gif)


author: Curt Holley
body: I invited a colleague to Atlas and then shared my project with him. He didn't get the invite email, but got the shared project one...when he clicked on it to view the update, he got the below. Which shows the old sandbox URL.

![Screenshot 2022-04-14 091427.png](https://community.atlassian.com/t5/image/serverpage/image-id/192855i34365D11A3686E20/image-size/large?v=v2&px=999 "Screenshot 2022-04-14 091427.png")
Is there any documentation on how to use Atlas?
Asked by Chris Thomas:

I was at Teams22 and saw the presentation for Atlas. I found old documentation and the current marketing material, but I haven't found anything about documentation in it's current form.

Does anyone know if there is any documentation that I may not be finding or would like to make a YouTube video?

I understand this is still in beta and I could figure out uses, but I'd like to try to learn how it's intended to be used as well.


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Chris Thomas](/t5/user/viewprofilepage/user-id/3697803)

when I click on the question mark icon and online help in the top right corner of Atlas, I get redirected to [this help site](https://intercom.help/atlas-by-atlassian/en/).

It seems to be fairly updated although I'm not sure about the content, but I guess that's the best things you can get so far.

Cheers,  
Matthias.


Tags: feedback-forum
Removing a user from following a project
Asked by Colin Goudie:

When someone leaves our organisation, even after removing their Atlassian site access they are still getting status updates and update requests.

Is there a way to remove them from a project as it doesn't look like it in the UI?


Answers:
author: Nic Brough -Adaptavist-
body: What user directories are you using here?

There is a problem with site access, but how you might fix it depends on what Jira is using for the user list.
Atlas name change
Asked by Leah Picone:

Hello !!

Besides changing the name of Team Central to Atlas, what types of impacts or mitigations have you prepared for in advance?

Such as, will the current projects urls redirect to the new urls? Etc...


Answers:
author: Vivian Chau
body: Hello [@Leah Picone](/t5/user/viewprofilepage/user-id/4470243) and [@Paul Benario](/t5/user/viewprofilepage/user-id/4255777)  

Rest assured, we're not changing the URLs at this time, so there will be no redirects.   

If we ever change URLs in the future, we would ensure there would be proper redirects and would communicate that out.

comments: author: Leah Picone
body: [@Vivian Chau](/t5/user/viewprofilepage/user-id/4494606) Thank you!!


author: Paul Benario
body: Also interested if this will change URLs or anything, meaning we should notify our user base.
Limit project updates to specific people
Asked by Orlando Kelly:

Is it possible to use groups to allow project updates to a specific set of people.

In general the open approach to team central is great for disseminating information to everyone in the system.

However we have been asked if it's possible to limit project updates on specific projects to a specific group.

Some projects are confidential and only certain people need to be updated on it, rather than a wide audience.

Is is possible add some sort of RBAC to projects to limit who can see the updates


Answers:
author: Mary Raleigh
body: [@Orlando Kelly](/t5/user/viewprofilepage/user-id/4172792) , looks like [@Paul Benario](/t5/user/viewprofilepage/user-id/4255777) beat me to it!

Your use case makes total sense, you need privacy settings so certain project updates are limited to a set audience.

Stay tuned as we share features to meet your use cases at our annual customer conference, [Team 22, in April.](https://events.atlassian.com/team22/attend)

I'll be share to post updates after the event in this community group too!

comments: author: Orlando Kelly
body: Looking forward to see what you have at the conference.


author: Rachel Lin
body: Hi Orlando! I'm Rachel - a product manager on the Team Central team. Thanks for the feedback :)

Can you share more about your use case - what specifically would you like to restrict? What is RBAC?

comments: author: Orlando Kelly
body: Hi Rachel, basically in some cases we want the ability to assign a group to a project in team central, only members of that group can see the updates etc


author: Rachel Lin
body: Hi Orlando, I hope you are doing well. I'm coming back to this conversation as we are now exploring private projects and we would love to get your feedback on a few designs. Your input will be really valuable to getting this feature shipped in a way that solves your use case. If you're open to it, can you please send me an email rlin2@atlassian.com so we can coordinate some time to chat? Thanks.


author: Paul Benario
body: My understanding is that permissions/restrictions do not exist at this time, but they are planning to add that functionality to mirror Jira's permissions setup (or be similar at least)


Tags: project

security
Unable to access the trial for Team Central
Asked by Jim:

Hello, I've been attempting to sign into the Team Central Beta here:

<https://www.atlassian.com/try/cloud/signup?bundle=team-central>

However, when it prompts me to select my site, the dropdown only shows me 6 of the 7 Jira teams we have. I'm trying to select the 7th project, but it doesn't show up in the drop down.

It looks like perhaps the dropdown is missing a scrollbar? For whatever reason, I can't access my Jira instance and I'm eager to try this service out!

Is anyone else encountering this issue?


Answers:
author: Adam Rouman
body: [@Jim](/t5/user/viewprofilepage/user-id/4282293) - As Mary said, we're sorry that you have not been able to check out Team Central yet. This is our fault, but rest assured, we're actively triaging this bug and figuring out a way to resolve it soon. Thanks for your patience.


author: Mary Raleigh
body: Hi [@Jim](/t5/user/viewprofilepage/user-id/4282293) ,

I'm so sorry that your Team Central sign-up experience has been so frustrating. I've raised this as bug to our web team. In the meantime, [this URL](http://%20https://start.atlassian.com/?startTrialProduct=townsquare ) may be useful as a workaround. It will allow you to sign-up for Team Central from start.atlassian.com instead of through [www.atlassian.com](http://www.atlassian.com).

Let me know if that works for you! Apologies again for the inconvenience.

Mary

comments: author: Jim
body: Hi Mary and Adam, thanks for much for the update. I'll keep a look out for any updates on when the issue is resolved and try again.


author: Mary Raleigh
body: [@Jim](/t5/user/viewprofilepage/user-id/4282293) , the link above is broken, sorry. Let me know if this one works! [Try Team Central via Start](https://start.atlassian.com/?startTrialProduct=townsquare)
Image does not display in weekly email digest
Asked by Josh Rowe:

Week two using Team Central here, and it is already really useful for us.

The weekly email digest which was sent around this morning replaced screen shots (png format) from one of our project updates with the following:

![](https://mail.google.com/mail/u/0?ui=2&ik=f7d1cf818c&attid=0.0.3&permmsgid=msg-f:1711370553935932221&th=17c002739a6a2b3d&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ_Ei0aA90RMIf2d8H0fsojg6oxPbL59BsX_EcsSkQdh9Jj4q5igDMCoY3ra2dQaTJWmkGHbTfoZtbV6L-Fwry4ZO3qUMoUTIexHBHGbhQk7uzXe5Ed7cYLab8o&disp=emb)Attached file

Is that normal?

It would be great to show the screen shot in the email digest, as they can draw stakeholders in to read more about the project.


Answers:
author: Sherif Mansour
body: Glad to hear it's going well, [@Josh Rowe](/t5/user/viewprofilepage/user-id/4484462)

Hmm that's strange as PNG files show up for me.. would you be able to send through an example screenshot or the file? if it's sensitive, feel free to email smansour@atlassian.com directly and I can take a look at it.


Tags: attachment

email

screenshot
Displaying progress from Jira delivery tickets - Hierarchy
Asked by Richard_Donnell:

I *think* that the overall progression bar based on the statuscategory of the linked Delivery Jira tickets is not working IF you link to a ticket that is higher in the Jira Hierarchy than Epic.

I *think* it is not exploring the entire hierarchy when calculating the overall progress.

I have mixed a single 'Feature' that contains 2 epics and several story tickets, plus two other story tickets directly. The overall number of tickets it is counting is 4 (e.g. 2 of 4 in progress) So it seems the 2 Epics and the two direct stories are the '4'. it is ignoring the stories under the epics.

is this by design?


Answers:
author: Rohan Swami
body: Hi [@Richard_Donnell](/t5/user/viewprofilepage/user-id/5127917) there are 2 options for calculating delivery progress:

1. Simple - We count the issues which you have linked in the delivery tab.
2. Default - We count *the children* of the issues you have linked in the delivery tab.

Will either of those 2 options work in your scenario?

comments: author: Richard_Donnell
body: Hi Rohan, thanks for the quick reply.

That's a really good question. Option 1 would not work for me because I have linked mixed level tickets.

Option 2 - this is what I believe has prompted my question, as that also does not work for my, I think real world, scenario - teams delivering against ideas in an organisation work in different ways, and there may be story level individual tickets in the mix alongside Epics and also Higher level tickets) - in my scenario, looking at the Jira hierarchy attached, I have a level 2 ticket with Epic and story tickets underneath, and 2 Story tickets directly attached.

Perhaps a third option of 'count all the 'Story' level tickets in the attached set of tickets would hit the spot?

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/320090i93D2F783FD8C1933/image-size/large?v=v2&px=999 "Capture.JPG")


author: Rohan Swami
body: [@Richard_Donnell](/t5/user/viewprofilepage/user-id/5127917) got it! Thanks for sharing that context.
Automation working but got error message
Asked by Edouard Parison:

Hello,  

I had setup an automation which is working (my fields got updated) but I still get the following error notification in the log:

![Screenshot 2024-04-24 at 16.52.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/320368i8E730D4E7BBF2838/image-size/large?v=v2&px=999 "Screenshot 2024-04-24 at 16.52.05.png")

Any ideas what's happening?

Many thanks for your help!

Cheers,

Edouard


Answers:
author: Gary Spross
body: You are using the Component "Transition issue" to transition the issue AND edit fields (in this case the "Stage" field). Either you don't have a transition screen defined on the transition to your "Not Now" status or, if you do, you don't have the "Stage" field on the transition screen.

To avoid the error, you have 2 options:

1. Add a transition screen and put the "Stage" field on it
   1. This may be annoying if you ever perform this transition manually and don't need the user to set any fields
2. In your automation rule, utilize 2 components
   1. "Transition issue" to transition the issue
   2. "Edit issue" to set the "Stage" field

comments: author: Edouard Parison
body: Thank you very much [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286)  
I had in the transition the Stage field checkbox enabled, I disabled it and everything is working as expected now.  

Cheers,

Edouard


author: Nick H
body: Hi [@Edouard Parison](/t5/user/viewprofilepage/user-id/5473024) ,

If all other suggestions in this post fail, feel free to open a ticket with [JPD support](https://support.atlassian.com/contact/).

We've noticed that specific error has been related to the A4J (Automation for Jira) user not having correct JPD permissions, and this can only be enabled from the support / Atlassian side.

comments: author: Edouard Parison
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930),

I had this issue and changed the user from "Automation for Jira" to me.  
I could then make the automation working.  
However I would be happy to have the "Automation for Jira" user having the correct JPD permissions.  
How can I help you there?

Cheers,  
Edouard


author: Aaron Pavez _ServiceRocket_
body: Hi [@Edouard Parison](/t5/user/viewprofilepage/user-id/5473024)

To better understand this, can you send us a screenshot of the whole automation?

regards
Display Links (Dependencies) between Ideas
Asked by Richard_Donnell:

I can see where I can issuelink one idea to another, is there a way to expose those links graphically? e.g. on the Timeline view, or perhaps the Roadmap views - basically wherever there is a Card view of the Ideas.

If there isnt an option - is it on the JPD roadmap?

Thanks!


Answers:
author: Pieter Helsen
body: Definitely would be valuable. I hope this is part of the 'and much more...' of [? Early access program for enhanced timeline view... - Atlassian Community](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-access-program-for-enhanced-timeline-views/ba-p/2662614) but I haven't heard one way or the other for now.

comments: author: Mark Colonnese
body: I agree. It would be useful to be able to mark dependencies graphically. I have taken to exporting from JPD to Lucid Chart (other graphical tools are available) and then marking the dependencies there - its just easier there for me to see the wood for the trees. Then once I have the dependencies right, I then manually transpose them back in into JPD as linked issues. Bit of a pain but it gives me what I need. I would be very awesome to do this in one tool graphically.


author: Amina Bouabdallah
body: Hi there! we don't paint in the JPD UI the relationships that you create through idea links.

I would love to learn more about your use case though.

Any chance we might speak on the phone? here is the link to book time: <https://calendly.com/aminabh/jpd-hierarchies-discovery-call>  

Looking forward to it!

Amina

comments: author: Andrea Egert
body: Dependency mapping (visualizations and metrics) would be great.


author: Richard_Donnell
body: Thanks for the reply [@Amina Bouabdallah](/t5/user/viewprofilepage/user-id/5343033) , I have scheduled a session to chat.


author: Tristan Dexter
body: This feature would be amazing!

Something other competing tools have, but would be great to have it without leaving Atlassian :)

![gantt_dpenedencies.gif](https://support.monday.com/hc/article_attachments/8846569864338)


author: Stephen_Lugton
body: [@Richard_Donnell](/t5/user/viewprofilepage/user-id/5127917) at the moment the only way I've found to do this is to link JPD ideas to Jira Software epics with the epics set up to with dependencies between each other and use Advanced Roadmaps to show the dependencies graphically.

comments: author: Richard_Donnell
body: Hi [@Stephen_Lugton](/t5/user/viewprofilepage/user-id/5180770) I thought about this as well - I used Structure to bring in the Idea tickets, and in the Gantt chart it shows the dependency *but not the dates!!!!* which is annoying. Plans also can bring all the idea tickets in directly, but again, n date information makes it sketchy.

Do you have some sort of automation to create your shadow-tickets?
How can I create teams in the timeline in JIRA PRODUCT DISCOVERY ?
Asked by Sebastien Renard:

By mistake I erased 3 teams, and now I can't see how I can recreate teams, ex:  

- Team 1

-Team 2

-Team 3

So that I can separate the timeline?  

Please help if you know! Cheers  

S?bastien


Answers:
author: Amina Bouabdallah
body: Hello Sebastien! Where did you erase the teams from? to help you recover from the mistake, I need to understand said mistake better.

If the mistake is: I used to have an select/multiselect field with options "Team1" "Team2" "Team3", not anymore  
---\> no recovery: you recreate the options

If the mistake is: I used to have ideas assigned with "Team1" "Team2" "Team3", not anymore  
---\> no recovery: you assign again the right team to the right ideas

If the mistake is: I used to have a timeline view grouped by "Team1" "Team2" "Team3", not anymore  
---\> recreate the Group By: from. your timeline, click on Group By \> Select the "Team" field, and voil? !


Tags: cloud

jira

jira-software-cloud
Does Jira Product Discovery connect with Jira Align?
Asked by Ian Skeels:

Our program team uses Jira Align. As a product management team, we're looking at JPD. It's essential that initiatives or epics created in JPD appear in Jira Align. Is this integration possible?


Answers:
author: duncan_crowell
body: I went to ask this very question as we are currently playing with Jira Align as the tool to manage the Enterprise Delivery and JPD as the Pre-JIra Discovery track however we are struggling with manual process around connecting JPD and JA and defining their purpose. Would love to hear more about what you are cooking up here if there is any further update?


author: Amina Bouabdallah
body: Hi Ian! this integration is cooking in the PM team. Any chance we might chat on the phone? here is the link to book time on my calendar: <https://calendly.com/aminabh/jpd-hierarchies-discovery-call>

Can't wait to chat!!

comments: author: James Bartlett
body: Hi [@Amina Bouabdallah](/t5/user/viewprofilepage/user-id/5343033) - just wondering if there is an update on the integration progress or where we could find out more please?


Tags: cloud

jira-align

jira-cloud

jira-product-discovery
Creating an Idea Issue from a non Jira Product Discovery Project
Asked by Yehuda Boucai:

When creating a JPD Idea issue from the context of a different project, the JPD custom fields appears with error: "The field is not supported on this screen. ".

This does not happen when creating an Idea from the context of the JPD project.

Any idea why?


Answers:
author: Karin van Driel
body: When you click the 'Create' button, are you changing the project to a JPD project?

comments: author: Yehuda Boucai
body: Yes I do.


author: Yehuda Boucai
body: Yes I do. Any idea?
Assignee field for CONTRIBUTORS
Asked by Mark Moline:

We would like to assign idea tickets to CONTRIBUTORS.

The product manager is a creator. All devs are contributors.

In our ideal workflow, the product manager assigns JPD tickets to a CONTRIBUTOR for them to add comments/insights.

We need to use the assignee field since that's how our users find the tickets they're supposed to be working on across all our Jira projects via the "Your Work" page and other custom filters.

In the case of JPD, they're not creating new ideas or fields or views, etc. They're just commenting/insights on the issue.

Am I missing something or is this the intended behavior? Can we change it?


Answers:
author: YY Brother
body: Hi [@Mark Moline](/t5/user/viewprofilepage/user-id/5049102)

Welcome to our Community.

I think it's the intended behavior.

In JPD, creators are licensed while contributors are unlicensed and defined as collaborators of the creators. In Jira practice, if product managers as creators want to involve developers in their ideas, then PMs mention develops through Jira comments.

In my practice, I write a comment too, but I will add the develper as the watcher of this ideas. If we has a dashboard gadget to list all my watched issues, then the developers can use it to see all their watched ideas/issue/tickets through Jira dashboard.

Hope it helps you \& Thanks,

YY?


author: Mark Moline
body: Thanks for the input, everyone. The ideal solution still remains populating the Assignee field in JPD with non-creators. That's the simplest solution to ensuring everyone can always see all the tasks where their input is required.

Barring that, we've created a new SubjectMatterExpert field and are populating that with the developer responsible for commenting on the issue. Then creating a new task ticket for that dev that links to the JPD ticket. It's kludgy but I guess it's what we have for now.

Still holding out hope Atlassian fixes this one for us.


author: Karin van Driel
body: Why not create a task in Jira for the user that links to the JPD idea? We have the Owning Product Manager be the Assignee of ideas they own, which I feel is the intended use of the Assignee field, but I could be wrong there.  
Also, doesn't it make sense to put a task in the user's backlog, if they are a dev, so that it counts towards capacity? You could even create an automation that would create the task based on setting a value for the Contributor, if you add that as a field. Just a thought :)


author: Tere Pile
body: Its a good use case - while likely expanding the requirement some, I could see this also allowing an assignee (contributor) the ability to edit 'key' fields (as an example) not critical. I've been playing w/a means to have some contributors do xyz and others just do x (all can create)
How to delete template?
Asked by Thierry BLOCH:

Hello

I created custom template and would like to delete generic templates.

It's look like i can't.

Can you please help me?

Regards


Answers:
author: Nick H
body: Hi [@Thierry BLOCH](/t5/user/viewprofilepage/user-id/4771334) ,

It's not possible to delete the prebuilt offered create idea templates at this time, but you should be able to create your own (below), then apply it to your create ideas:

![template1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319264iB1C446AF13A8C1B9/image-size/large?v=v2&px=999 "template1.jpg")


Tags: delete

template