youngmon/atlassian-qna huggingface dataset:
Migrate from Crowd Server to JIRA Internal Directory
Asked by Sebastian W:

Hello,

I want to stop using Crowd Server, and use only the JIRA internal directory.   
What are the steps I have to do?

Within JIRA it looks there are no possibilities to copy the users from Crowd Server to JIRA Internal Directory.

Thanks for helping.

Best regards,

Sebastian


Answers:
author: somethingblue
body: Hi Sebastian,

There isn't a current option for migrating users from Crowd to JIRA Internal. Currently the only way is to manually re-create all the users and groups in JIRA internal or utilize some scripting to copy it over such as ScriptRunner..

There is a current feature request for this that you can find at [JRASERVER-65565](https://jira.atlassian.com/browse/JRASERVER-65565). Please vote on the issue to add impact so we can get that feature added to JIRA!

Cheers,

Branden


Tags: jira
How do I provide Jira Service Desk customers access to a public page?
Asked by Paul Jones:

++**Background**++

I have set up Jira Service Desk for Cloud with a linked Confluence knowledge base which customers can access.

I also have content within Confluence which is publicly available, however my customers are not able to access this while they are logged in with their Atlassian credentials (they do not have Confluence licenses, only customer licenses).

++**Required situation**++

I want Jira service desk customers to be able to view content that is both linked to the service desks AND also to publicly available Confluence pages without having to log out to view the public Confluence pages.


Answers:
author: AnnWorley
body: There is a suggestion request open for the situation you are describing: [Allow unlicensed, authenticated users to have anonymous read only access](https://jira.atlassian.com/browse/CONFCLOUD-30161) Please vote and comment on it to communicate directly with the development team.

At the moment, the JIRA Service Desk customers will only be able to see the linked knowledge base and will have to log out to see the content that is set up for anonymous access.


Tags: confluence-cloud

jira-service-desk
"Go to start of metadata" text in google search
Asked by NM:

Does anyone know how to avoid getting the "Go to start of metadata" text in the description of my Google searches. I do not have that text anywhere in my Confluence pages.


Answers:
author: Jack Brickey
body: Hi [@NM](/t5/user/viewprofilepage/user-id/613806) , I was wondering if you ever resolved this and if it still occurs?


Tags: google

metadata

search
Can I restrict anonymous to view pages only and not create
Asked by Pete Carnell:

Basically, I want to create a single portal that my team can use to create pages of informaiton to share with the wider community (internal company users). I know I can create spaces where I can restrict to just the team to be able to view and create etc. However, I want to grant anonymous to view pages under the spaces that I want to make public, but I don't want anonymous to create. I can't seem to find a way to make that happen.

Any thoughts?

<br />

Pete


Answers:
author: Nic Brough -Adaptavist-
body: Go to the space permissions and grant anonymous **just** view.

Or am I missing something?

comments: author: Pete Carnell
body: Ahh - I was not sure which space the default user came into. It was the First space created by Admin. But now I found it I can indeed restrict the anonymous to only view and now I see the create button has been removed.

Thanks

Pete
[Jira to Confluence]: can I tag or "mentioned in" individual confluence PRD's in jira tickets?
Asked by Hannah Konitshek:

Hello Community!

I know that I can go into a PRD in Confluence and add tickets to the prd, and then when I visit the ticket in JIRA the prd and ticket will be related.

I'm wondering if I can do the reverse.

When a team member is creating a ticket, is there a way for them to automatically link it to a PRD in Confluence directly from JIRA?

Thanks!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Hannah Konitshek](/t5/user/viewprofilepage/user-id/1138448) ,

you can link a confluence page through a link.

Fabio


Tags: mention
Confluence doesn't refresh list of mandatory fields
Asked by Lu?s G?IS:

I was trying to create an issue in JIRA by selecting some text in Confluence and clicking on the atlassian icon, however, the dialog shows that on the JIRA project I want to use, a certain field is required:

"The required field **OPX Timecard** is not available in this dialog. You will need to create your issue directly in JIRA"

This was true, until I made that field optional in the field configuration scheme used by my project.

I've already restarted Confluence, deleting the plugin caches. I've reindexed JIRA, restarted Confluence again and nothing seems to make Confluence see that the field is no longer required for an issue creation.

I see that recent projects show up in the dialog project select list, so there must be some kind of trigger to refresh the data in Confluence. However, I must now how to do it on demand.

Thanks.

Regards,

Luis


Answers:
author: Lu?s G?IS
body: Never mind, 24 hours later it wasn't complaining about the field anymore, even if I didn't touch it again.
Recently Updated macro - exclude current space
Asked by Mick Taylor:

Is there a way to have the Recently Updated macro show items for all spaces *except* the current one?


Answers:
author: AnnWorley
body: One way is to edit the macro and add all the spaces for which you do want to display updated content.

![Screen Shot 2017-06-27 at 2.42.40 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/2550iDF3EE40F0171EDC3/image-dimensions/254x475?v=v2 "Screen Shot 2017-06-27 at 2.42.40 PM.png")

comments: author: Mick Taylor
body: Ann - I think I will go that route. Thanks.


author: Stephen Deutsch
body: Actually, the recently updated macro does allow you to exclude spaces by including a minus/dash before the spacekey. So if you want all spaces except myspace (spacekey: MS) then just put "-MS" in the Space(s) box. You can exclude multiple spaces with a comma.

This is listed right in the documentation:

<https://confluence.atlassian.com/doc/recently-updated-macro-139519.html#RecentlyUpdatedMacro-Parameters>

comments: author: Aaron Steinmetz
body: no longer supported in the modern editor apparently. :-(


author: Mick Taylor
body: Thanks, Stephen.

I should have noted in my original question that I did try -current, -self, and now -MS, but it is still not excluding items from the current page.

No worries. It's a trivial problem at best.

Mick

comments: author: AnnWorley
body: I tested the recently updated macro on Confluence Cloud and Confluence 6.2.3 and in both cases I could exclude the current space by specifying -\<spacekey\>. Please let me know what version of Confluence it is not working in for you.

Thanks to Stephen for checking the docs to find this parameter; I should have done that before answering.


author: Mick Taylor
body: OK, I was just using the incorrect syntax. Once I specified the spacekey, it worked fine.

I really should have read the fine manual before posting here. My apologies and thanks for bearing with me.


author: Stephen Deutsch
body: No worries to both of you ;) Nobody can be too familiar with obscure parts of the documentation, so that's why we have this great community! :D


Tags: macro
Double forward slash adds a third one instead of opening date picker
Asked by Anne EQS:

When adding // a space and third slash is added instead of openign the date picker.

Problem occurs on Conf 6.0.3,but only since this week.

Anyone else facing this issue?

Does not occur consistenly, but was found on common browser versions (FF54, Chrome58)


Answers:
author: Damien Tan
body: Hey All,

This might be late but I've just come across a similar issue regarding the Date Picker not working in this exact way.

I've found an [old bug](https://jira.atlassian.com/browse/CONFSERVER-34553) that says this could be caused by the third-party plugin so I think what you can do when you hit into this behavior, is to either:

1. Enable Safe Mode - so all third-party addons will then be disabled and try inserting a Date again to see if this is even caused by any of the plugins you've installed
2. Disable third-party addons **one by one** so that if the issue is indeed caused by one(or more) of the plugins, you're able to identify which exact one(s) that causes this.

comments: author: Damien Tan
body: update about this issue

[Handy Macros for Confluence](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence) v2.0.3 can cause this issue so if you are affected, please try to **disable** this plugin and see if this is the case.


author: it_altair
body: Were having the same issue, have you found a solution for this?

Thanks


author: Anne EQS
body: .

comments: author: Monique vdB
body: @Anne I saw your report, but it looks like you are able to edit -- is this issue resolved?


author: Anne EQS
body: no, the question I initially posted is not solved.


author: Anne EQS
body: I wanted to delete my answer (as it actually was none). Question to you was wether the possibility to delete your own anwers is planned.


author: Anne EQS
body: ...if not, feel free to delet my answer here incl our conversation


Tags: date-picker
How to get help from Atlassian when they wipe out your Confluence content?
Asked by Bill Langton:

About 4 weeks ago, Atlassian disabled a User Macro (in Confluence Cloud) that is heavily used in our customer facing help documentation. Atlassian provided no notice that this was going to happen. Overnight, they wiped out hundreds of hours of work.

We filed a support ticket when we couldn't figure out why our content was suddenly gone. After a week, they came back and said yes, sorry, but we disabled User Macros. The only way to recover the lost content is to go to each page, view the storage format, copy out the raw html for the affected content, and then recreate the pages, one at a time. Seriously?!!!

This is the only answer we've gotten in 4 weeks. If the support person actually responds to questions, turnaround time can take as long as 7 days. Each response ends with something to the effect of "Sorry for the inconvenience, we will let you know if there's any other news."

I asked for help enabling the User Macro in question on a local Confluence Server version that I installed and imported all of our content. But it seems Atlassion won't help with that either.


Answers:
author: Stephen Deutsch
body: Hi Bill,

If the user macro was simple enough, you might be able to create a small custom Cloud add-on that uses all the same parameters and displays the content in the same way. Let me know if you want some support on this.


author: Nic Brough -Adaptavist-
body: I have no answer for you, but I do have a question - User macros are not enabled for users on Cloud, so I'm curious as to how you got one there?

comments: author: Bill Langton
body: I don't know. The company migrated from Server at least 5 years ago (nobody left from that era). This macro may have come along for the ride. It was definitely enabled up until June 4th.
Displaying Linked Issue status with JIRA issue filter
Asked by CindyLu:

Hello kind wizards -

We have created a page in Confluence that utilizes the JIRA issues filter macro to display the status of issues found in a particular JIRA project. Although the JIRA issue filter can display linked issues, the display does not contain the linked issue status, which of course is highly desirable. If I *paste* the URL of the linked issue, Confluence includes the *status* of the linked issue, which is exactly what I'd like to see, without requiring users to do any pasting - is it a big deal to extend the JIRA issue filter so that it behaves similarly to what displays for a pasted JIRA issue?  

Or if that's not so doable, is there another way to skin it?

Thanks!


Answers:
author: Chris K
body: Hello [@CindyLu](/t5/user/viewprofilepage/user-id/1138339),

This answer may come 6 years late, but have you tried to show the results as a table and including the status in the "Colums to Display"?

![Filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/264435i9AB5247CEF60E166/image-size/large?v=v2&px=999 "Filter.png") Greetings Chris


Tags: jira

macro
Reorder pages for PDF export
Asked by Brian Petersen:

Hi.

I'm using the export to PDF tool to generate a document with part of a confluence space. Is it possible to change the order of the pages in my PDF document?

I have not been able to guess how page order in my PDF is generated?

Best regards

Brian


Answers:
author: AnnWorley
body: I did not find a way to customize the export to reorder the pages, even looking at third party add-ons. You could reorder the pages in the space before exporting to PDF.

The export page order is based on the page tree hierarchy of the space, please see: [Move and Reorder Pages](https://confluence.atlassian.com/display/DOC/Move+and+Reorder+Pages)

Another possibility is to invest in a PDF editor like Adobe Acrobat and reorder the PDFs after exporting.
Issue with UserLister macro ?
Asked by Regis MASSICARD:

Hello,

We had created a Confluence page in which we used the Macro " UserLister" to display the full list of users for all User Groups we had created.

Now this page doesn't work anymore.

Instead of each list of users, we have a message :

Error rendering macro 'userlister' : null

Are we the only one experiencing this issue ? How to solve this ?

Thanks for your help


Answers:
author: Thomas Schlegel
body: Hi,

I see the same in my confluence-cloud-environment. I assume, you are also on cloud?

Please raise an error at atlassian support:

<https://support.atlassian.com/>

comments: author: Regis MASSICARD
body: Absolutely, I'm in a cloud environment too.

Will raise this to the Support;

Thanks for your prompt reply

With Kind regards


Tags: list

user
Children Macro Generating Incorrect Links
Asked by Simon Ketcheson:

On my Confluence space overview page, I have multiple children macros set up to organise articles. The macros suddenly started pointing to inaccurate or non-existant urls that kick back to the overview page instead of the article:

Actual page:  
https://\[...\].atlassian.net/wiki/**spaces/OAD/pages/17465494/...**   
Macro generated url (non-functional):  
https://\[...\].atlassian.net/wiki/**pages/viewpage.action?pageId=17465494**

The same macro is producing a mix of these links, some that function as intended, others that are broken. I tried regenerating the macro but it's still not functional.

Thanks


Answers:
author: Shannon S
body: Hi Simon,

I believe the problem you're running into could be related to the New Look Confluence, specifically, this bug:

- [CONFCLOUD-56074](https://jira.atlassian.com/browse/CONFCLOUD-56074)

Can you have a look at your user profile settings and let me know if you have a custom site homepage set (other than the default)?

As a workaround, you would be able to click on your profile photo in the bottom left-hand corner and click Opt Out. This will temporarily opt you out of the New Look until the issues are resolved. Please be sure to leave your feedback in the provided form when doing so.

Thank you and

Kind Regards,

Shannon

comments: author: Simon Ketcheson
body: Hi Shannon, thanks for your reply. It looks like the bug has been resolved and the macros are now functioning as expected.


author: Shannon S
body: Hi Simon,

Happy to hear you are able to confirm that. Please feel free to accept my answer if you believe it to be the same issue you were experiencing.

Take care and Kind Regards,  
Shannon
Sticky Table Headers in Chrome
Asked by richardofrugeley:

We have recently upgraded to Confluence 6.2.0. When scrolling some pages in Chrome the table header row 'sticks to' the top of the browser window. There are some exceptions detailed at the bottom of this page:

[https://confluence.atlassian.com/doc/tables-136463.html](https://confluence.atlassian.com/doc/tables-136463.html "Insert a Table")

Should an extra bullet be added when the table is inside a macro?

We use the RMsis Planned Requirements macro to populate a table with requirements. The table header exhibits this 'sticky' behaviour unless it's inside an Expand macro.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello Richard,

If you have [Table Filter and Charts](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) add-on installed in your Confluence, you can use Table Filter macro [freezing rows](https://docs.stiltsoft.com/display/TableFilter/Managing+Look+of+the+Table+and+Filtration+Pane#ManagingLookoftheTableandFiltrationPane-FreezingFirstNRows/Columns) option as a workaround.


author: AnnWorley
body: Please elaborate more on your question, "Should an extra bullet be added when the table is inside a macro?" Do you mean that a bullet is appearing unexpectedly or are is it that you need to add an extra bullet when you put a table in a macro?

The sticky header row is meant to make long tables easier to read. If you don't want the sticky headers, the list at the bottom of the [page you linked](https://confluence.atlassian.com/doc/tables-136463.html) explains what will "break" the stickiness. One of the ways would be to add an entry on the header row that is not marked as a header: "...no header row or there are cells in the top row that aren't marked as headers."  

comments: author: richardofrugeley
body: I was referring to the Help article which has a bulleted list of exceptions, headed "Table headers aren't sticky when your table:". One of the options includes when the table is inside another table. I'm suggesting that another exception is when the table is inside a macro e.g. Expand.


Tags: expand

sticky
How to add multiple rows automatically in a table based on one column (drop down list) values?
Asked by Manjunatha K R:

Hi,  
My requirement table created in a confluence page as below column headers and sample rows as below:

Requirement ID Components   
rqPOC_IDS_SubsFeat_Enhn_6 Web-Apps,XDM-DataMgr   
rqPOC_IDS_SubsFeat_Enhn_3 XDM-DataMgr, DB  
rqPOC_IDS_SubsFeat_Enhn_4 Web-Apps,XDM-DataMgr,Callp

"Components" column field is of drop down list - multiple choice selection type.

Using "Scaffolding Reporting", what specifically we are looking for is:::

Automatically create rows for each of our "Components" values added in the above table as below along with new column i,e Compliancy(i,e drop down list - single choice selection type) added for all the rows.  
So that compliancy can be updated in a page by respective component primes individually into the reporting table generated as below.

Requirement ID Components Compliancy  
rqPOC_IDS_SubsFeat_Enhn_6 Web-Apps NO rqPOC_IDS_SubsFeat_Enhn_6 XDM-DataMgr YES  
rqPOC_IDS_SubsFeat_Enhn_3 XDM-DataMgr NO   
rqPOC_IDS_SubsFeat_Enhn_3 DB YES  
rqPOC_IDS_SubsFeat_Enhn_4 Web-Apps NO   
rqPOC_IDS_SubsFeat_Enhn_4 XDM-DataMgr YES  
rqPOC_IDS_SubsFeat_Enhn_4 Callp YES

Also Using this reporting table generated, we should also able to export into XLS to filter our requirementIds for our tracking purpose.

- Manju


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello Manju,

You can use [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro to filter your table or to [export it to csv](https://docs.stiltsoft.com/display/TableFilter/Exporting+Table+Data#ExportingTableData-ExportingFilteredDatatoCSV).

comments: author: Manjunatha K R
body: Thank you very much Andrey Khaneev for sharing this info.

I am going thru this Add-on, really intresting.

Was looking for simple reporting mechanism which fits to my requirement to filter out multiple requirement tables updated in our confluence pages to report, review, update the needed details and export into XLS for tracking purpose. Thanks Again.


Tags: report

scaffolding

table
Unable to configure DKIM records for email domain verification
Asked by Gaynor Mccabe:

Hi,

I have configured the DKIM record for out email domain verification as required but when I click on the <https://domain-check.atlassian.io/> link it still says the records require setting up.

Any suggestions please?

Many thanks.


Answers:
author: Gaynor Mccabe
body: Hi, thank you for the reply, maybe I have explained this incorrectly, I was following this set of instructions:

<https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html>

I created the DKIM messages as required but still get a message when clicking on this link <https://domain-check.atlassian.io/>

For localstars.com please configure the following CNAME records: s2._domainkey.localstars.com, s1._domainkey.localstars.com

Regards.


author: Lars Olav Velle
body: What is the exact message you are getting?

Have you folloed this guide?

<https://confluence.atlassian.com/cloud/domain-verification-873871234.html>

-Lars


Tags: dkim
Installation of third party plugin(Zapiboard) to production page for private use.
Asked by Clara Chen:

Hi,  

I created a Zephyr board using Zapiboard framework. I would like to add that dashboard to my production page for private use only, not for publishing in marketplace. Is there any documentation for doing so? Thank you.


Answers:
author: Shannon S
body: Hello Clara,

You can install add-ons directly to your application without the need for Marketplace if you desire. You would only need to package it as a .obr or .jar and upload via UPM (Plugin Manager). See [Installing Add-ons](https://confluence.atlassian.com/upm/installing-add-ons-273875715.html) for more information.

Let us know if you have any questions about that!

Kind Regards,

Shannon
Looking for direction on adding a feature to confluence
Asked by David Legatt:

We are looking to use Confluence for our internal knowledgebase. One feature that I've been asked to research is the ability to associate a knowledgebase article with a helpdesk ticket id.

For example, a helpdesk associate would take a new call, search the knowledgebase, find an article, utilize it to resolve the call, and then in a small form on the article page, enter the ticket ID.

I've been looking through the documentation, but I'm not sure of where to start, if this would be a macro, a plugin, something I could do with a gadget, or if there is something else in the marketplace that could help.


Answers:
author: David Legatt
body: I found the Metadata add-on in the marketplace, I think it should fit most of what I need.


author: Susan Ostreicher
body: Hi David,

This might be too simplistic, but if your goal is to associate a Confluence page with a ticket, could you just add a label to that page with the ticket ID?

comments: author: David Legatt
body: I had considered that, and that may be a solution we go with. I was hoping for some kind of communication with my API or database that would allow me to validate and report on tickets \& articles


author: Davin Studer
body: What ticketing system do you use? If you use JIRA by chance there is a macro in Confluence specifically for this.

comments: author: Nic Brough -Adaptavist-
body: Indeed, JIRA Service Desk does it the other way around.

You have the option to "create knowledgebase article from this JSD request", which creates a Confluence page linked back to the source request.

JSD also has the search option. As the customer or agent starts to enter the request, it will start to suggest articles. The idea here is actually to stop the request being raised, by giving the user the information they need, but if they continue, it will allow the Agent to respond with KB articles directly as well. It does not tag the page with the request ID, but I suspect that's a minor automation that could be done quite easily.


author: David Legatt
body: It's not JIRA, its ECi LaCrosse