youngmon/atlassian-qna huggingface dataset:
Confluence in Health Sciences
Asked by M Vaqqas:

What is the recommended documentation organization scheme for health science projects in Confluence keeping the regulations in mind? i.e.

1. Document Folder structures and hierarchy.

2. Any recommendations for security and user access to the documents.


Answers:
author: James Conway
body: Hi [@M Vaqqas](/t5/user/viewprofilepage/user-id/2111232)

Welcome to the Community! There are many organisations in health sciences and medical devices that use Confluence to manage their documentation and ensure compliance with applicable regulations and standards. Many companies use add-ons developed by vendors like Comalatech to customise Confluence to meet their requirements. You can find the full range of add-ons in the [Atlassian Marketplace](https://marketplace.atlassian.com/)

You may be interested in these two articles which discuss Confluence in a medical sciences context:

* [BfB Labs Builds Therapeutic Video Games with Atlassian and Comalatech](https://comalatech.com/bfb-labs-builds-therapeutic-video-games-with-atlassian-and-comalatech/) (Confluence Cloud)
* [The Challenges and Best Practices of Developing Software for Medical Devices](https://comalatech.com/the-challenges-and-best-practices-of-developing-software-for-medical-devices/)-written in partnership with [@Marion Lepmets _SoftComply_](/t5/user/viewprofilepage/user-id/518550)(Confluence Server)

I hope that helps

James  
Senior Product Manager at Comalatech

comments: author: Matteo Gubellini _SoftComply_
body: Hello [@M Vaqqas](/t5/user/viewprofilepage/user-id/2111232) ,

We have a solution for document management on Confluence with medical device regulations in mind. It uses Comala Document Management Cloud.

Feel free to drop us an email and we can show it to you.

It comes on Server or Cloud.

Kind Regards

Matteo


Tags: cloud

confluence-cloud

health-check

healthcare
How to make available a custom javascript macro?
Asked by John Sars:

Hi!

I was testing locally a custom macro to deal with a height from an external iframe. I don't think this macro will be useful outside my project so I'm wondering how is the easiest way to make available (on a cloud) my macro and use in my space?

Is this possible? Or should I use always the marketplace?


Answers:
author: Diego
body: Hello [@John Sars](/t5/user/viewprofilepage/user-id/4158319) !

I believe that our community has an article that will surely help you. It was written by one of our Community Leaders and you can take a look here:
> * ++***[\[Atlassian Community\] How to create simple custom macros in Confluence Cloud](https://community.atlassian.com/t5/Confluence-Cloud-articles/How-to-create-simple-custom-macros-in-Confluence-Cloud/ba-p/1227422)***++

I hope this helps!


author: Bill Bailey
body: If you were on *server*, I would just answer "user macro". But they are not available on the cloud option. So you have to either develop it as a plugin (lots of overhead) or find what you need on the marketplace.


Tags: atlassian-marketplace

cloud
How to identify all spaces using a Space Workflow with Comala Document Management
Asked by Charlie Misonne:

We are using Comala Document Management on Confluence server and I'd like an overview of all spaces using a Space Workflow (= workflow not defined as global workflow).

I tried creating a SQL query but I don't know where the reference space - workflow is kept.


Answers:
author: Pablo Gallego _Appfire_
body: Hi Charlie,

The following SQL query will display only the spaces that have enabled workflows declared at space level (ignoring linked global workflows). If you would like to include the spaces that have workflows declared but that are disabled, then removed the last condition of the "WHERE".

```
SELECT 
DISTINCT S.SPACEKEY,
S.SPACENAME
FROM
BANDANA as B,
SPACES as S
WHERE
B.BANDANAKEY LIKE '%com.comalatech.workflow.production.template%' 
AND B.BANDANACONTEXT = S.SPACEKEY 
AND B.BANDANAVALUE NOT LIKE '%disabled=true%';
```

If you have future questions about Comala Document Management you can contact our friendly support team at [https://support.comalatech.com](https://support.comalatech.com/) any time.

Regards,

Pablo Gallego

Software Engineer at Comalatech

comments: author: Charlie Misonne
body: This is great. Thank you for the quik reply!


author: Pablo Gallego _Appfire_
body: You are welcome :)


author: Divya Krishnamoorthy
body: if i need global workflow which spaces are using .please provide me sql


Tags: addon-com.comalatech.workflow

comala

confluence-server

server
Jira API api/3/issue/{key}/changelog fromstring 'done' to 'done'.
Asked by Robert Cuellari:

```
"items": [
{
"field": "status",
"fieldtype": "jira",
"fieldId": "status",
"from": "10000",
"fromString": "Done",
"to": "10000",
"toString": "Done"
}
```

I'd like to understand the following:

* how such a transition can occur
* how it shows up in the endpoint ending in api/3/issue/{key}/changelog or when you ?expand=changelog
* why these transitions do not show up in the Jira UI -\> activity -\> transitions widget (is this cleaned up before presenting in this widget for status changes that don't make any sense?)

Thanks and would appreciate any feedback.

-Rob


Answers:
author: Hana Ku?erov?
body: Hi [@Robert Cuellari](/t5/user/viewprofilepage/user-id/3893009) ,

if I get it right, it seems strange to you, that you have transition, which starts and ends in the same status. It could be done and sometimes it is very handy (for example it is one of the known ways, how to fix the resolution of closed issues...)

Information about this kind of transition should be visible everywhere - in the issue detail, activity stream gadget on dashboard... I believe there is no difference between these transitions and transitions, which have different start and end status.

comments: author: Robert Cuellari
body: Hi [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304) ,

It looks like it's possible the workflow changed prior to me working at this company.

I'm wondering why I have more visibility in the Jira API response than with what I see in the UI (from my understanding these transitions are not an additional plugin for Jira, but some base functionality.

My guess is that this widget that shows in Jira can only reflect the current workflow, and not one that was used back then.

I checked in the same widget under "History" and can see that it was in fact set from done to done. (not really sure why), it was also triggered when the resolution (which says 'none' to 'done').

Anyway, I guess my take on it is not to rely on the transitions tab as it doesn't reflect the full workflow, but a more summarized version of it.


Tags: cloud
How we able to change name for 'Add a child issue'
Asked by Ivy Hai:

How we able to change name 'Add a child issue' to something else like 'Sub task'?


Answers:
author: Ang?lica Luz
body: Hello Ivy,

Welcome to Atlassian Community!

When it comes to customization, currently, there is no option to change the name of the system buttons in Jira or Confluence.

Regarding the name, "Add a child issue" appears only in next-gen projects. On classic ones, it will show "Create subtask".

There is no feature suggesting this change, so please, feel free to raise one on jira.atlassian.com (project JSWCLOUD) adding more details about why this feature is important for your environment.

Regards,  
Ang?lica


Tags: cloud
Jira Issue links - Hide description
Asked by michael.coffey:

Hello, we used to be able to link Jira issue into Confluence page and only see the issue number and the status. When I do it now, it also shows the description text and makes it quite lengthy. Is there a way to hide the description?


Answers:
author: Fabian Lim
body: Hi [@michael_coffey](/t5/user/viewprofilepage/user-id/3710644)

Here is a solution on how to disable the description <https://community.atlassian.com/t5/Confluence-Cloud-questions/How-to-Display-the-Jira-Issue-Macro-without-the-Summary/qaq-p/1242941>

Regards


Tags: cloud

confluence-cloud
No options when importing a Word Document
Asked by Victor St_ Clair:

When I create a new page and import a word document, I do not get the import options. It creates a page OK, using default settings, I'm assuming.


Answers:
author: Kfir Wolfson
body: I have the same issue. According to this page <https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/> it should not happen.

Is there anything we can do to solve this? Maybe move to the legacy editor?


Tags: cloud
I'm looking for advice to upgrade from v6.13.6 to the latest - links, etc.
Asked by Deborah Heller:

EDIT: I am also looking for anecdotal stories if something goes wonky (technical term, right?).

We have an on-prem confluence instance. We would like to upgrade to the latest version. I would love to hear from anyone with experiences and advice as to how to proceed.

Stories, links to docs, anything that would be helpful as I plan a path ahead.

Thank you!


Answers:
author: Brant Schroeder
body: Everything you need can be found here: [https://confluence.atlassian.com/doc/upgrading-confluence-4578.html](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html?) This documentation will walk you through all the steps you need to upgrade and items you should consider.

Remember to always back everything up before you upgrade. If possible create a clone of the application and infrastructure (VM) and perform the upgrade on that to validate your process before doing it in production.

comments: author: Deborah Heller
body: Thanks, Brant. We usually do a cold snapshot of the VM prior to upgrading.

deb


Tags: server
Where can I find Macro usage access permissions in Confluence
Asked by Bhargavi:

User is not able to access a specific macro with access denied error.How to ogranise user permission for a macro.I am new to confluence and I am finding it hard to find where to organise Macro access permissions as an admin.

Please suggest the path to find macro access


Answers:
author: Brant Schroeder
body: Bhargavi,

Welcome to the community. There is not a security check for macros. Since macros display information from Confluence or other Atlassian applications the issue is usually due to the individual not having access to the content being displayed in the macro. Can you share which macro is having access permissions?

comments: author: Bhargavi
body: [@Brant](/t5/user/viewprofilepage/user-id/1580305) Thanks for thre response.Macro name is embedded one drive.User is getting error as not have access to share.


author: Brant Schroeder
body: Bhargavi, were you able to resolve the issue by giving them access to one drive?


author: Bhargavi
body: [@Bran](/t5/user/viewprofilepage/user-id/2222034) yes it's resolved.I really appreciate the support provided.


Tags: new-to-confluence

server
iFrames not displaying Figma frames
Asked by Matthew Everitt:

Hello!   

My company moved over to Figma a few months ago and use Confluence for all our documentation. We have been using iFrames but a reoccurring issue is that when we have a few iframes in a singular document, the iframes fail to load and show an empty white frame (shown below).

![Screenshot 2020-11-11 at 15.47.45.png](/t5/image/serverpage/image-id/117881iF0C0FBC79868291F/image-size/large?v=v2&px=999 "Screenshot 2020-11-11 at 15.47.45.png")

I imagine that this is probably due to iframes demanding more from the internet, but I was wondering if there was a way around this? The iframes really serve a great purpose but its at the cost of developers not being able to see the visuals.


Answers:
author: Diego
body: Hello [@Matthew Everitt](/t5/user/viewprofilepage/user-id/4073387) !

As I understand, you are using iFrames to include content from outside Confluence, from Figma.

We have had a similar request some time ago. You can take a look at it here:
> * [++***\[Atlassiam Community\] Embedded iframe Figma***++](https://community.atlassian.com/t5/Confluence-questions/Embedded-iframe-Figma/qaq-p/1197216)

Let us hear from you!


Tags: cloud

figma

iframe
why does an imported word doc lose the numbering
Asked by Alison Noy:

Just imported a word doc , onto an existing page.. but it's lost all the bullet points/numbering.. it's put them all to 1.. not helpful..


Answers:
author: Bill Bailey
body: I will assume that you had a doc where the number was manually set in the Word doc?

When you import, you are converting to HTML. HTML requires that an ordered list be an unbroken chain of list items. So if there are any constructs between bullet items, it breaks an ordered list, "resetting" them to 1.

comments: author: Alison Noy
body: thanks for answer..

i managed to convert it to pdf then attached it to a page. (saw the work around on another thread!)


author: Danno
body: Of course it does. I thought there was a keystroke way to set the numbering or was that in the old style editor?


Tags: confluence-server

server
PAGE TREE or CONTENT TREE
Asked by Ed Geerlings:

How can I prevent the collaps of a page in the page tree when I expand another page?


Answers:
author: Rita Nygren
body: If you are not looking at the on-page pagetree macro but trying to expand the child pages on the sidebar, here's what I found:

<https://community.atlassian.com/t5/Confluence-questions/How-to-automatically-expand-show-all-child-pages-in-the-sidebar/qaq-p/333429>

or

<https://community.atlassian.com/t5/Confluence-questions/Sidebar-Default-Behavior/qaq-p/700342>


author: Rita Nygren
body: I have an absolute vanilla page tree I tested this on, and I don't get that response - clicking the expand carrot doesn't affect a previously expanded page. Can you describe the problem further?

comments: author: Ed Geerlings
body: Hi Rita, Yes I can describe any further. Suppose a haven TREE that looks like this

A

B

C

D

where B and C can be expanded

A

B

b

C

c

D

If I click on D then B and C will collapse and I will get

A

B

C

++D++


author: Rita Nygren
body: If you click to navigate to a new page, then upon the next return to the page with pagetree macro on it, the macro appears collapsed ... I think that is what the functionality is supposed to do, and I'd be disappointed if it didn't. Options I can think of for you are a) modify the page tree to have the "expand all" so you can quickly open it up to all pages or b) make a habit of rightclicking and opening in a new tab.


author: Ed Geerlings
body: how do I modify the page tree?


author: Rita Nygren
body: Edit page

Click on the page tree object - there should be an edit button appearing - click that edit.

Look for the checkbox to expand all.

Save the page tree object

Save the page.


author: Ed Geerlings
body: where is the Edit page![Knipsel.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/117955i22784FC4F2E394B3/image-size/large?v=v2&px=999 "Knipsel.JPG")


author: Rita Nygren
body: In the upper right - it says EDIT SAVE FOR LATER WATCHING - That EDIT gets you in edit mode. Please view this video. <https://www.youtube.com/watch?v=mqn0k6yw51g>


author: Ed Geerlings
body: ok i got that, thanks

but then you write "Click on the page tree object - there should be an edit button appearing - click that edit. Look for the checkbox to expand all. "

I don't find that checkbox
Confiforms: add leading zeros depending on entry
Asked by its moi:

Hello Community,

I am currently trying the autonumber field type in Confiforms. Her it is possible to add a mask, very nice function. However, I would like to have an autonumber with mask and leading zeros, such as

NT-0001

NT-0002

NT-0015

NT-0521

Does anyone know if and how this could be realized with Confiforms?


Answers:
author: Alex Medved _ConfiForms_
body: You can have a mask set to

```
NT-%04d
```

in your autonumber field definition


Tags: confiforms

server
Linked Transition
Asked by matilde_polito:

I create this automation:

when issue is assigned, if state equals NUOVO/NEW then transition the issue to ASSEGNATO/ASSIGNED.

![CatturaA.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/117847iF316270B2BA4283E/image-size/large?v=v2&px=999 "CatturaA.PNG")

then i create another automation:

When issue is transitioned if linked issues present, for linked issues then transition the issue to copy from trigger issue.

![CatturaC.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/117849iB81B2A8432156CD6/image-size/large?v=v2&px=999 "CatturaC.PNG")

The second automation goes well if i transition the ticket manually.

But if i recreate the first automation it doesn't go.

Can someone help me?


Answers:
author: Liam Green
body: Hi [@matilde_polito](/t5/user/viewprofilepage/user-id/3852742)

You need to tick the 'Allow rule trigger' to allow your first rule to execute the second.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/117855iD8FAAF409ED32055/image-size/large?v=v2&px=999 "image.png")

Hope that helps

comments: author: matilde_polito
body: Where can i find this flag?


author: Liam Green
body: Hi

It is under the Rule Details part of automation:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/117879iB598098ECE687894/image-size/large?v=v2&px=999 "image.png")


Tags: cloud
Tables
Asked by Francine Barsam:

How do you create a table where you can have split rows within a table?![swiki.JPG](/t5/image/serverpage/image-id/117825i0BB4039D20714A61/image-size/large?v=v2&px=999 "swiki.JPG")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Try to select **several** cells, click the down arrow and choose to merge cells:

![](https://confluence.atlassian.com/confcloud/files/724764836/986875448/2/1591321996153/Confluence_NewEditor_TableCellOptions.png)
Eyery picture i upload in confluence has a white frame around, why?
Asked by Alexander Schlenkrich:

Eyery picture i upload in confluence has a white frame around, why?

Confluence cut be a bit better.


Answers:
author: Ang?lica Luz
body: Hello [@Alexander Schlenkrich](/t5/user/viewprofilepage/user-id/4156870),

Welcome to Atlassian Community!

Testing on my local Confluence, I added some images to a page, most of them are dark, so it would be easier to see the white frame, but in none of them, a white frame appears.

With this said, for a better understanding of the issue, I would like to know if you can share with us a screenshot of the issue.

Is it happening with any type of image?

Is it happening to other Confluence users?

Regards,  
Ang?lica


Tags: cloud
Error after upgrade
Asked by Bohumil Dach:

Good day,

the following error is displayed after ugprade of Confluence:

Pre-upgrade validation failed. Check the Confluence application logs for more details. You'll need to fix these problems and restart Confluence before you can upgrade. Upgrade error message: Cannot update schema


Answers:
author: Nic Brough -Adaptavist-
body: You should do what it says and check what the application logs say to confirm exactly what went wrong. Start with \<confluence home\>/log/atlassian-confluence.log

"Cannot update schema" though strongly suggests a problem with the database. The application log will tell you the details of that, we can't tell you a lot more without the specfics from the log. It might just be that there's a dodgy character in the data somewhere, but it's more likely to be a mis-configured database, and there's a chance that it might even be damaged.

comments: author: Bohumil Dach
body: **I see these errors in the log:**

2020-11-11 09:38:16,505 ERROR \[Catalina-utility-1\] \[engine.jdbc.spi.SqlExceptionHelper\] logExceptions The database name component of the object qualifier must be the name of the current database.  
2020-11-11 09:38:16,505 ERROR \[Catalina-utility-1\] \[atlassian.confluence.plugin.PluginFrameworkContextListener\] launchUpgrades Upgrade failed, application will not start: com.atlassian.config.ConfigurationException: Cannot update schema

2020-11-11 09:38:16,520 ERROR \[Catalina-utility-1\] \[atlassian.confluence.plugin.PluginFrameworkContextListener\] launchUpgrades 1 errors were encountered during upgrade:  
2020-11-11 09:38:16,520 ERROR \[Catalina-utility-1\] \[atlassian.confluence.plugin.PluginFrameworkContextListener\] launchUpgrades 1: Cannot update schema

Thank you


author: Daniel Ebers
body: Can you confirm you are using MS SQL as a database backend?  
If so, the following article might be of interest for you:

<https://confluence.atlassian.com/confkb/the-component-of-the-database-name-of-the-object-qualifier-must-be-the-name-of-the-current-database-error-on-upgrade-to-confluence-6-1+-902076143.html>

It describes the background as well as possible fixes.

In case you are using a different database as backend please also let us know.


author: Bohumil Dach
body: Thank you, after the upgrade the connection port to MS SQL has changed. Now everything works.


Tags: server
Embedded Jira Issue Filter broken in Confluence overnight?
Asked by Jonathan Dawson:

**Embedded Jira issue filter appears to have broken overnight in Confluence.**

My company is using Atlassian Cloud and the Jira filter works correctly in Jira, but does not display the information for headers in Confluence. Currently only Key and Summary is being displayed correctly. This was last known to be working on Friday 6 Nov.

Screenshot below: ![image.png](/t5/image/serverpage/image-id/117818i6C29E174AF656D42/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Jonathan Dawson
body: Looks like this issue has resolved itself overnight ?????

comments: author: Rachel
body: Similar thing happened on our system. A custom Title field began pulling values from the Key and Summary fields, and other custom fields were blank. Before our technicians could troubleshoot, it was fixed by the next working day.


Tags: cloud

confluence-cloud

jira
Can you upload file to Confluence via email?
Asked by William Mulready:

I have recently set up a confluence space page for my global team, and the aim is to utilize it as central repository for reports that we send daily via email. I am looking for a possible solution where I can include a specific mail address which will automatically upload the mail to files/attachments section once sent. As we send multiple reports a day, the manual upload would be an unneeded overhead.

Any recommendations or assistance would be much appreciated.


Answers:
author: Arthur Mack
body: [@William Mulready](/t5/user/viewprofilepage/user-id/4156863)

Yes, here is the app you need from the marketplace.

[https://marketplace.atlassian.com/apps/1223249/mailto-wiki-send-emails-to-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1223249/mailto-wiki-send-emails-to-confluence?hosting=cloud&tab=overview)

You can setup various E-Mail addresses and direct where the new page and files go. Works great.


author: Fabienne Gerhard
body: Hi [@William Mulready](/t5/user/viewprofilepage/user-id/4156863)

welcome to this wonderful community

This is a pretty interesting question.

I don't have a solution for right this but did you have a look on mobile version and thought about using templates for creating reports?


Tags: cloud

confluence-cloud