youngmon/atlassian-qna huggingface dataset:
Bamboo Rest API : Get stage duration
Asked by Exploitation BRS:

Hi,

Is there any way to get the duration of each stage with Bamboo Rest API ?

With the endpoint /rest/api/1.0/result/BUILD-S01PHP72-36?expand, I'm getting the duration of the whole build, I would like to have the duration of each stage.

Any advice to do this ?

Regards,


Answers:
author: Foong
body: Feature request <https://jira.atlassian.com/browse/BAM-14974>


Tags: bamboo-administration
How to create a branch plan when a pull request is created to a specific target branch
Asked by Nonoy Suguitan:

I want my Bamboo plan to be able to create plan branches automatically when a pull request is created to a specific target branch (e.g. master).

Is this possible?


Answers:
author: Foong
body: Feature request <https://jira.atlassian.com/browse/BAM-20142>
Moving Bamboo onto another machine
Asked by Rita Garcia:

We are in the process of moving Bamboo to another machine, and will have two instances up until we are satisfied the new instance is set up properly.

For the licensing, ts it going to be a problem that we have two instances for a short period of time?


Answers:
author: Foong
body: The owner of the Commercial License can generate a Developer License for the test server.

[Purchasing \& Licensing FAQ](https://www.atlassian.com/licensing/purchase-licensing#licensing-8)
Mysql is not connecting with Bamboo
Asked by Sanjeev Jha:

I am not able to connect mySQl database while configuring Bamboo setup


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: If you follow the [docs](https://confluence.atlassian.com/bamboo/mysql-289276817.html) step my step, you shouldn't have a problem. It's pretty straightforward. Don't skip any steps and make sure you do all the grants. Also, make sure you're using a supported version of MySQL for the version of Bamboo you are running. Here's the [supported platforms](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html) for 6.6-6.8, but if you're running an earlier version, you can check the page for your version.
Crowd Import User issue
Asked by vivek karn:

Hi Folks

I am trying to import users from Crowd by CSV importer but unfortunately i am getting an error on User file section. I am putting the path of CSV file but i am getting the error as The file "C:\\importfiles\\users.csv" cannot be found or read.

![crowderror.PNG](/t5/image/serverpage/image-id/45311iA0F1331224B76A3D/image-size/large?v=v2&px=999 "crowderror.PNG")


Answers:
author: Bruno Vincent
body: Hi [@vivek karn](/t5/user/viewprofilepage/user-id/1861839)

Did you check that the Windows user running the Crowd server actually has the rights to browse the C:\\importfiles folder and read the CSV files?


Tags: crowd
Renaming an Organisation - Do I have to update JQLs?
Asked by Terry Dance:

If I rename an Organisation in a Service Project, will I need to update any filter where that Organisation is mentioned, or will Jira just auto update them?


Answers:
author: Kishan Sharma
body: Hi [@Terry Dance](/t5/user/viewprofilepage/user-id/5385711)

Certainly, when the organization name in a service project is updated, it will be necessary to manually update the renamed names in the JQLs. It will not be automatically updated by Jira.


Tags: cloud

jira-service-management

jira-service-management-cloud
double automation rule locks solman-transaction
Asked by Martin Roszak:

Dear Colleagues,

we figured out, that when adding a comment in jira + setting the status on Jira from Status X to another Status, only one automation rule can be started, the second automation rule (in our case the rule for changing the status) cannot be started due the lock in the solman.

is it maybe possible to combine rules or start rules synchronous into solman without locking the transaction in SLM?

regards

Martin


Answers:
author: John Funk
body: Hi Martin - Welcome to the Atlassian Community!

can you share some screenshot of your rule(s)?


Tags: cloud

jira-service-management

jira-service-management-cloud
bounced e-mail from alassian.net
Asked by Shalendra Pitamber:

hi there,

whenever we send mails from Ahri.org, we get a bounced e-mail feedback. i have performed a message trace and our smart host Mimecast is delivering mails to Jira

how do i get Jira to whitelist my organizations e-mails

-----Original Message-----  
From: bounce@atlassian.net \<bounce@atlassian.net\>  
Sent: Friday, May 3, 2024 10:01 AM  
To: Shalendra Pitamber  
Subject: Undeliverable: \[JIRA\] (IT-16651) VDI for HDSS Research Associate

This message could not be delivered.


Answers:
author: Dirk Ronsmans
body: [@Shalendra Pitamber](/t5/user/viewprofilepage/user-id/5489378) ,

So this looks like an email that Atlassian is sending to a user and the mailbox of that user is rejecting it in which the bounce from Atlassian notifies you.

For me that looks like an issue with the recipients mailbox. Is there more to the message as to why it is bouncing/undeliverable?

comments: author: Shalendra Pitamber
body: hi [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)

All users are getting the same Bounce back whenever they try to reply on tickket


author: Dirk Ronsmans
body: Can you clarify who is sending the mail from where to where?

* Is it an automated mail after someone adds a comment to a ticket?
* Is it a reply on a mail from Atlassian towards an email channel and it needs to be picked up by Jira?

You mention that you send mails from, how are you sending them? Outlook? Jira? .??

Also more details from the Bounce message could be helpfull


Tags: cloud

jira-service-management

jira-service-management-cloud
I am trying creating dashboard in JIRA where in i am not able to find Affect Version value in x or
Asked by shivani shirguppi:

I am trying creating dashboard in JIRA where in i am not able to find Affect Version value in x or y axis. I need this value to create the graph in dashboard.


Answers:
author: Brandy Northrop
body: To include the "Affects Version" value in your JIRA dashboard graph, you can use a JQL query with the specific value of "Affects Version" and display it in a dashboard gadget. If you're unable to find the option directly, consider using the "Version Report" or "Release Hub" to track issues against versions.

comments: author: shivani shirguppi
body: [@Brandy Northrop](/t5/user/viewprofilepage/user-id/5489433)

I cannot find any "Version Report" or "Release Hub" gadets in jira server


author: shivani shirguppi
body: [@Brandy Northrop](/t5/user/viewprofilepage/user-id/5489433)

Can you please suggest any workaround for this?


author: shivani shirguppi
body: Hi [@Brandy Northrop](/t5/user/viewprofilepage/user-id/5489433) ,

I tried using **raised in version** instead of**Affects Version**and it worked.


Tags: cloud

jira-server

jira-service-management

jira-service-management-cloud
Can't find "operations" option under Teams
Asked by Ksoon C:

I had just started exploring JSM and came across the article below about Team Operations. I would like to use the feature, but I'm not able to find the 'operations' option following the instructions

<https://developer.atlassian.com/cloud/jira/service-desk-ops/introduction/launch-team-operations/>

This is my team page:

![2024-05-03 15_19_42-HP Audio Control.png](/t5/image/serverpage/image-id/321780iF06BCC7F789302F6/image-size/large?v=v2&px=999 "2024-05-03 15_19_42-HP Audio Control.png")

My account is under JSM standard plan, is this why the "operations" option is not there? Else how can i access to this feature?


Answers:
author: V?ra Han?kov?
body: Yes, I have the same problem. I would also like to know the reason why I don't see the "operations" setting.


author: Mike Moore
body: Same issue for me. Hopefully, someone can help.


author: Aleksei Kim
body: Hi guys,

Check out this article.

I'm just starting the shift process, will see how it works, and hope it doesn't break me anything )

<https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/>

comments: author: Aleksei Kim
body: Operations appeared after disabling and finishing move to JSM.

I've checked out the guide, and didn't find anything that we were using in Opsgenie, thus turned the feature off, and completed the shift.


author: Alonzo Kennedy
body: DId anyone ever figure this one out. I am having the same issue.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automatic respond to customer when Work in Progress status
Asked by Joanna Mae Natial:

Hello,

I'm working on JSM, I want to have an automatic customer response on the issue when I change it to "Work in Progress" status.

Can someone help me with this?

Thank you.


Answers:
author: Asmath Basha S
body: Hi [@Joanna Mae Natial](/t5/user/viewprofilepage/user-id/5398533) ,

* You can create a group in Jira and add the customers whom you want to send the notifications while changing the status to InProgress.
* Then in the Jira Automation =\> Create a rule.
* In Trigger =\> When the Issue transition has changed to InProgress then in Action =\> Send a email =\> Add the group which you have created in the To field.
* And fillout the Subject and content which you want to showcase to the customer.

Regards,

Asmath Basha


author: Vicente Dom?nguez _Decadis AG_
body: Hello [@Joanna Mae Natial](/t5/user/viewprofilepage/user-id/5398533),

I am part of the Decadis team and I would like to propose a solution using our app [JWT for Jira Cloud](https://apps.decadis.net/display/JWTCLOUD/JWT+for+Jira+Cloud). With the [Send email](https://apps.decadis.net/display/JWTCLOUD/Send+email) post function you should be able to add a custom comment on the transitioned issue every time that the transition that goes to *In Progress* is executed.

If you are interested in our app and need more information about how to configure the post function for this purpose, please, feel free to create a request in our [support portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals) or to reply to us in this thread.

Best regards,

Vicente


author: Ravi Sagar _Sparxsys_
body: Hi [@Joanna Mae Natial](/t5/user/viewprofilepage/user-id/5398533)

I believe by automatic response you want to send them a notification?

When you move the ticket to "In Progress" use a transition screen in your workflow with a comment for the customer and configure the notifications to be sent out to your customers on status change with a comment.

Ravi


Tags: cloud

jira-service-management

jira-service-management-cloud
The Assignee changed option should be allowed within the group only. For example, if the ticket is i
Asked by shivani shirguppi:

The Assignee changed option should be allowed within the group only. For example, if the ticket is in the QA review group, one QA can transfer it to another QA. However, the requestor or other stage group members should not change the assignee because the ticket does not currently belong to their stage group.

How can this be done in JWM


Answers:
author: Francis Batilo
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

I'm not sure you can do this flawlessly in JSM, at least natively. You can perhaps use automation to validate if the user, who is currently the assignee, is a member of the respective group that is associated to the current status. Then you can just revert the assignee make a comment tagging the person who assigned it incorrectly, to give them direction.

Alternatively, you can follow the instructions on this post (see below). I had done this before and it does work, albeit it isn't exactly what I was looking for, so I ended up using the automation rule that I had suggested before this one.   
[Limit Assignee to member of Assignment Group (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management/Limit-Assignee-to-member-of-Assignment-Group/td-p/1833067)

I hope this helps,

Francis

comments: author: shivani shirguppi
body: [@Francis Batilo](/t5/user/viewprofilepage/user-id/4609548) Can you please help me with the steps of automation?


author: Joseph Chung Yin
body: [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115) -

Your ask (**limiting who can conduct the Assigning issue operation when issues are in a specific stage**) is not possible in my opinion as the permission that control who can assign issue is specified at the project level.

The only way I can think of to accomplish what you want will be applying issue security setup when the issue goes into a specific stage. However the drawback will be that you will block the issue visibility/discovery to anyone who is not in the QA team. Once when the issues moves out the specific stage, then you can remove the issue security level from issues thus "reopen" the issues for all users again. This can be done using automation rules.

Otherwise, I am always advocating business process training for users must also be implemented/performed to support your operation. So, users are trained not to reassign issues when the issues as the specific stage if he/she is not a QA team members.

Hope this helps and makes sense to you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Eliminar un cliente de mi organizacion
Asked by Hermelinda:

Hola mi duda es, al eliminar un cliente de mi organizaci?n las incidencias que el cliente creo se borran?


Answers:
author: Fabio Santos
body: Hola [@Hermelinda](/t5/user/viewprofilepage/user-id/5418293)

* Al eliminar al cliente de la organizaci?n, las incidencias asociadas a este cliente no se eliminar?n. Siempre recomiendo revocar el acceso del cliente en el registro de usuarios.

comments: author: Hermelinda
body: Muchas gracias


author: Jack Brickey
body: Hola [@Hermelinda](/t5/user/viewprofilepage/user-id/5418293) ,

No queda ning?n problema.

comments: author: Hermelinda
body: Gracias


Tags: jira-service-management

unknown-hosting-type
Is there a way to turn off notifications as a default?
Asked by Jackie Brennan:

Is there a way to turn off notifications as the default, without opting out for each update?


Answers:
author: Laurie Sciutti
body: Hello [@Jackie Brennan](/t5/user/viewprofilepage/user-id/5472726) and welcome to the Community! It sounds like this is specific to Confluence page updates. Is that correct? If so, there isn't a way to globally disable the "Notify watchers via email" checkbox (there really SHOULD be though). That said, you would need to uncheck the box when publishing a page (or select the "Update without notifying watchers" option from the horizontal ellipsis icon). HTH

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/321883i7767999B04DCF4B7/image-size/large?v=v2&px=999 "Capture.PNG")

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/321884i136CFAD3B0B33E7E/image-size/large?v=v2&px=999 "Capture.PNG")


author: Fabio Santos
body: Hi [@Jackie Brennan](/t5/user/viewprofilepage/user-id/5472726)

<br />

In this case you want disable all notifications that are triggers when an issue has an update?

comments: author: Jackie Brennan
body: Hi [@Fabio Santos](/t5/user/viewprofilepage/user-id/1174351) I make many updates to the pages daily. I would like to turn these notifications off. I just don't want to have everyone see all the updates I am making. Is that possible?


author: Zoey Wang
body: Hi [@Jackie Brennan](/t5/user/viewprofilepage/user-id/5472726)

I am afraid that Enable toggles are turned on by default once a new JSM project is created. Manual efforts are needed in the case of turning notifications off.


Tags: confluence

confluence-cloud

jira-service-desk-cloud

jira-service-management-cloud
Piping JSM form data through to a Software ticket
Asked by Owen Scott:

Hey there,

We have internal business stakeholders using our JSM portal to submit forms for things like bug reports and feature requests.

I set up an automation that we can trigger from the JSM ticket which will create a Software ticket and relate the two together.

The problem I'm facing is that our developers don't have JSM agent licenses and can't see the form data on the Software ticket. Furthermore, I don't want them to have to go to a different project to see the original request, if we do get them licenses.

What are my options for getting the (JSM) form data to appear on the Software ticket? From what I've read:

* 3rd party plugins ($)
* Attach the form as a PDF?
* JSM REST API

None of these options are great, frankly.

Ideally, I can pluck out the individual fields from the form submission, and format them into the description box of the Software ticket using smart values.

TYIA!


Answers:
author: Owen Scott
body: If anyone stumbles across this...

You can solve this issue by creating global custom fields for everything. For every question in your form, create a corresponding Jira custom field and then link the two in the form builder.

This unlocks smart values which can in turn be used in Automation to copy form data into a Software ticket, i.e. {{triggerIssue.Your Custom Field}}

It would be nice if every question could get a unique identifier instead of having to create custom fields.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

jira-software-cloud
Unable to edit Summary field
Asked by Elaine Lu:

Hi there,

I have an issue need help please.

I have several JSM projects, all can edit the summary field except one. I want to enable the summary field for editing for that project that it can't as well, but I could not find where to modify the setting(s).

Permission of that project look okay when compare to other projects.

Can someone help me please?


Answers:
author: John Funk
body: Hi Elaine,

Make sure that the Summary field is on the Edit screen for the project.

comments: author: Elaine Lu
body: Hi John, how to unsure?

Which Edit screen? Could you provide a screen shot?

Many thanks.

Elaine


author: Elaine Lu
body: ![Screenshot 2024-05-02 at 9.03.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321753iDD4E37DF93A2C4F5/image-size/large?v=v2&px=999 "Screenshot 2024-05-02 at 9.03.28 PM.png")


author: Elaine Lu
body: Is this the screen you were talking about? If so, it's there in screen config


author: Elaine Lu
body: Found Edit Screen page and found it. Thanks John.


author: John Funk
body: Great! Glad you got it sorted.


Tags: cloud

edit

jira-service-management

jira-service-management-cloud

summary
how to sugest a solution for a ticket
Asked by Governan?a de TI:

I need to implement the first call, I have confluence and I think I can add some solutions there, what can I do next?


Answers:
author: Joseph Chung Yin
body: [@Governan?a de TI](/t5/user/viewprofilepage/user-id/4581220) -

It is not clear on what you are asking? What ticket are you referring?

Please clarify your ask, so we can assist you further.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
Map Board- pinning multiple cards to the same location
Asked by Christy Jansen Van Doorn:

Hello!

We run a building moving company and would like to pin all of our customer's locations on a map for our estimator to do site visits. Since locations can only be set to one per card, we following the building. We have a "staging" location so we have multiple customers with their buildings at one location. When I zoom in on the "Map board" it doesn't let me see whose cards are pinned there. Is there a way to change this?  
Also, we operate the Trello app on our Apple phones but we found Apple Maps not to be as reliable and would like to see if we can have Google Maps as a default when looking at our map board on the Trello app.   
Thank you for looking into my question. I look forward to hearing your answers.


Answers:
author: Joseph Chung Yin
body: [@Christy Jansen Van Doorn](/t5/user/viewprofilepage/user-id/5489091) -

Welcome to the community. What "Map Board" are you referring? It seems it is a third party add-on that you have installed against your JSM site. If so, then you should contact the third party add-on vendor directly for technical assistance.

It is my understanding that out of the box JSM doesn't have the ability to conduct this functionality.

Please provide further clarification, so we can assist you further.

Best, Joseph

comments: author: Christy Jansen Van Doorn
body: Hi Joseph,

Thank you for your quick response. I have sent a screenshot of the "Map" board that I am talking about in Trello. I don't believe its a 3rd party add on. It falls under the premium membership.![Screenshot 2024-05-02 153714.png](https://community.atlassian.com/t5/image/serverpage/image-id/321693iED28FB1454EAD7DE/image-size/large?v=v2&px=999 "Screenshot 2024-05-02 153714.png")

I hope the screenshot helps clarify what I am asking specifically about.

Kind regards,

Christy


author: Joseph Chung Yin
body: [@Christy Jansen Van Doorn](/t5/user/viewprofilepage/user-id/5489091) -

Thanks for your update. Since this related to Trello app by Atlassian, I would recommend you to contact Atlassian Support Team for the Trello product (<https://support.atlassian.com/trello/>) for further assistance.

Sorry.

Best, Joseph


Tags: jira-service-management

map
Set Parent Link When Creating Issue in Post Function
Asked by Drew:

I have an automation that triggers when an issue in a project transitions to a certain status. In the automation, I'm setting certain fields. One field is Parent Link, which is giving me an error when executing.

The error is a 400 code, with a message of "Incorrect request: {"parent":"data was not an object"}"

The expected value for setting this field is simply an issue key, which is what I'm doing:

![image.png](/t5/image/serverpage/image-id/321679i65DF723A9FF01FE3/image-size/large?v=v2&px=999 "image.png")

One thing to note is that the newly created issue is not in the same project as the issue that triggers the automation, I'm not sure if that matters. Doesn't seem like it should though.

Is the tooltip for the expected value just incorrect?


Answers:
author: Reshma Begum {Appfire}
body: Hi [@Drew](/t5/user/viewprofilepage/user-id/3493790) ,

I am Reshma from Appfire, a vendor of JMWE!

Thanks for reporting this issue!

We have identified the bug recently and released a hotfix in the marketplace. It should be working now.

Please give it a try and let us know if you have any questions.

Thanks,

Reshma

comments: author: Drew
body: Hi Reshma,

I tested the automation today, it worked exactly as expected! Thank you so much for the update and the quick fix!

Regards,

Drew


author: David Fischer
body: Hi [@Drew](/t5/user/viewprofilepage/user-id/3493790)

It looks like a bug in JMWE caused by a recent change in the Jira rest API. You should open a support request with Appfire.

You might also want to try setting the Parent field instead.


author: John Funk
body: Hi Drew,

Why are you doing this through JMWE and not just a simple Automation rule?

Also, you should be using the Parent field instead of Parent Link.

All of that being said, those probably have nothing to do with your error. Usually that looks like a Permission thing. And usually because you either don't have Browse Project permissions on the Project that you are trying to create in or you don't have Create issue permissions. Sometimes that has to do with Issue Level Security as well. I would start with investigating all of those.


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-ex

cloud

jira-service-management-cloud