Find out which project(s) an agent is part of
Asked by Alain Kovacs:

Hi,

I'm a site admin as well as JSM admin, and I'm managing the agents in projects. I find the structure overly complicated without much visibility of who has access to what.. As the title says, I'd like to be able to see exactly which projects a user is part of. Is this possible from the agent's point of view? I know I can go in every project and check it that way, but that's overly complicated. I want to go to the user's profile somehow, and see all the project's he's part of. Is that possible?

Thanks


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Alain Kovacs](/t5/user/viewprofilepage/user-id/5288524)

I didn't know you could check that in the Administration, like [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) suggested. Works perfectly for agent level!!

If you have lots of projects and Agents, and want a quick overview of how many Agents per project you have, creating project-specific groups works quite well.  
One of my customers has an "agent" group per project *("projectname-agents").* That group gives product access as well and we simply add the group to the Agent role in a project.

That way, all you need is to check product access groups in the Administration.

comments: author: Alain Kovacs
body: Thank you [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) ,

I actually like the workaround, it makes sense. We don't have that many agents, around 15, slowly growing, but they are/will be split in 2-3 different teams, some will have access to all projects, some only to some projects, and when we get a new agent, it's nice to add them to a group instead of project.


author: Rilwan Ahmed
body: Hi [@Alain Kovacs](/t5/user/viewprofilepage/user-id/5288524) ,

Go to Admin settings --\> User management --\> Search for the required project

Now on the Actions column, select show details.

In the new page opened, click on 3 dots against Jira/Jira Service management and select Project roles.

comments: author: Alain Kovacs
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)

I'm sorry but I'm not sure if I can follow.. I cannot search for projects when I'm in User management.![Screenshot 2024-08-19 134910.png](https://community.atlassian.com/t5/image/serverpage/image-id/342440i3BE61305F4058726/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 134910.png")


author: Alain Kovacs
body: I think I might have found what you were talking about.. It does require more clicks than I would like, but it does exactly what i want/need, so thanks for that!

![Screenshot 2024-08-19 140113.png](https://community.atlassian.com/t5/image/serverpage/image-id/342446iCB6276C180468703/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 140113.png")


author: Joseph Chung Yin
body: [@Alain Kovacs](/t5/user/viewprofilepage/user-id/5288524) -

I agreed with [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) suggested. It is best to use internal group to track your agents. Use the internal group for ServiceDesk Team Members role assignment for your JSM projects.

Ideally, you should only have a limited number of those groups to manage and utilize. Unless your projects all have different set of agents involve - meaning each project's agents are unique and he/she is only responsible for just one project.

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud