Problem with two dimensional Filter Statistics
Asked by Aur?lie Pilette:

Hello,

I create a filter for which the total number of tickets is 116

When I use this filter to create a two dimensional filter statistic, the total is 72

I don't understand why I have a difference.

Please help me


Answers:
author: Aur?lie Pilette
body: Finally, I create a ticket to JIRA support and it is a bug which will be fixed !

comments: author: Hans Polder
body: Thanks for the update [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549) !

Good to know we weren't missing something obvious :)


author: Danut M _StonikByte_
body: Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549),

See also this thread for a similar topic:

<https://community.atlassian.com/t5/Jira-questions/Two-dimensional-filter-statistics-display-bug/qaq-p/2698187>

Also, Iit might be due to the way its handle the None values; see also this Jira bug: <https://jira.atlassian.com/browse/JRASERVER-71132>

Also, be aware that there is a better alternative to this gadget. You could try the **Pivot Table \& Pivot Chart gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app, which covers that gadget's functionality but offers much more. Perhaps it displays the correct data.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/324031i0DA2E55F5607BCBC/image-size/large?v=v2&px=999 "image.png")

Hope this helps.

Danut.

comments: author: Aur?lie Pilette
body: My problem is the same as : <https://community.atlassian.com/t5/Jira-questions/Two-dimensional-filter-statistics-display-bug/qaq-p/2698187> but I see that there is no solution and i don't understand why.

it is not the same than <https://jira.atlassian.com/browse/JRASERVER-71132> because I have no column as none

And I can't use your Pivot table because like we are more than 200 users, it is not free.

The two dimensional worked fine. So, it happens something that results are false. And I would like to understand what or if there is a bug in Jira Cloud.


author: Danut M _StonikByte_
body: Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549),

In this case I recommend opening a [support ticket](https://support.atlassian.com/contact/#/) with Atlassian Support team. I think they can help you with the troubleshooting.

Danut.


author: Sreenivasaraju P
body: Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549) ,

Can you try to change the statistics of x-axis and y-axis and try. Whether it is giving same result for all parameters or not.

Please check whether you configured parameters like Fix for version (non archived), which will give requests of non archived versions only.

comments: author: Aur?lie Pilette
body: I try to change X and Y axis or change the parameters dans I have still the problem


author: Hans Polder
body: Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549) ,

My first guess would be that for the 44 tickets that are not shown, at least one of the fields that you want to show is not filled. Can you give an (anonymized) screenshot of the Widget (both in configuration mode as well as display mode)?

comments: author: Aur?lie Pilette
body: ![Capture d'?cran 2024-07-17 220346.png](https://community.atlassian.com/t5/image/serverpage/image-id/336172i987257F282F4610E/image-size/large?v=v2&px=999 "Capture d'?cran 2024-07-17 220346.png")


author: Aur?lie Pilette
body: You will see my board configuration. But when I click on a line like pending : ![Capture d'?cran 2024-07-17 220912.png](https://community.atlassian.com/t5/image/serverpage/image-id/336173iFAE2252D0353AFBF/image-size/large?v=v2&px=999 "Capture d'?cran 2024-07-17 220912.png")


author: Aur?lie Pilette
body: I am redirected and I can see 3 tickets

![Capture d'?cran 2024-07-17 221010.png](https://community.atlassian.com/t5/image/serverpage/image-id/336174i52C99EB7AF48FF8B/image-size/large?v=v2&px=999 "Capture d'?cran 2024-07-17 221010.png")


author: Aur?lie Pilette
body: If I configure a simple Pie Chart with same filter by select status or squad ==\> i have 116 tickets


author: Hans Polder
body: Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549)

Can you post the full JQL that you are using?

Can you also share the full picture of the 2dimensional table, with all columns visible? You might have to make the dashboard page-wide (no columns) for that to show correctly.


author: Aur?lie Pilette
body: ![2024-07-18_08h37_29.png](https://community.atlassian.com/t5/image/serverpage/image-id/336241i41AE22FB1FA3DF4E/image-size/large?v=v2&px=999 "2024-07-18_08h37_29.png")

here, you will find the jql used :

project = SFRA AND sprint in openSprints() and sprint not in (340, 489, 548) and issuetype != Sub-task

So, do you find where is the problem?


author: Hans Polder
body: The absence of the None column would indeed suggest that there are no tickets where one of the two fields is empty. As you mentioned in a different reply in this thread that it's an Atlassian-confirmed bug... I'm curious to what the bug exactly is. What are the steps to reproduce, as far as you know?


author: Aur?lie Pilette
body: They accessed to my dashboard. They recreated same configuration on their environment.

And reproduce. They said that there is an inconsistency in the data displayed on the gadget.


Tags: cloud

dashboard

filter

jira-cloud