youngmon/atlassian-qna huggingface dataset:
Issue to add a datadog metric
Asked by Flavio Felipe Santos da Silva:

Hi all,   

I'm facing problem to add the datadog metric.   

I did the third party configuration, but when I try to add a metric the message

"GraphQL error: Unknown error appear".  

But i'm using a base query like this:   

avg:trace.django.request.duration{\*} by {service}  

Can anyone help me please?


Answers:
author: Thys De Bruyn
body: Same issue

comments: author: Thys De Bruyn
body: I found a solution for my issue.

log into Datadog and go to where you have created your application key associated for Statuspage.io.

Edit your App Key permissions:![Application_Keys___Datadog_-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/238561iCAE40752A96CD3B6/image-dimensions/359x301?v=v2 "Application_Keys___Datadog_-01.png")

Ensure you have allowed metrics access

![Application_Keys___Datadog_-_02.png](https://community.atlassian.com/t5/image/serverpage/image-id/238562i31932577946A300A/image-size/large?v=v2&px=999 "Application_Keys___Datadog_-_02.png")

Also make sure you have the right Unit measure as per the metric output you are trying to receive

![Metrics_Summary___Datadog.png](https://community.atlassian.com/t5/image/serverpage/image-id/238563iCBD8A34DA5338961/image-dimensions/359x188?v=v2 "Metrics_Summary___Datadog.png")

hope this helps you [@Flavio Felipe Santos da Silva](/t5/user/viewprofilepage/user-id/5135823)


author: Andy Brooks
body: I had the same issue, thank you for this. Not having the \`timeseries_query\` selected was my issue.


Tags: cloud

datadog
Statuspage recaptcha usage vs GDPR
Asked by Pierre-Nicolas Theisen:

Hello!

The statuspage is using **recaptcha** to mitigate bot abuse: <https://community.atlassian.com/t5/Statuspage-articles/Abuse-mitigation-for-Statuspage-email-SMS-and-webhook/ba-p/1234356>

We are seeing the **recaptcha** cookie on the statuspage but natively I don't see any "choice and consent" being requested to the end user when going to the statuspage.

It seems to me that recaptcha is not GDPR compliant "out of the box", from multiple articles, see this top google search example:
> Out of the box, no. Google's Recaptcha tool deployed solely on a website without adequate notices and consent mechanisms would breach GDPR.

(<https://measuredcollective.com/gdpr-recaptcha-how-to-stay-compliant-with-gdpr/>)

Has anybody already looked in this "issue/topic"?

Thanks!


Answers:
author: Abraham Musalem
body: Hey there,  

Thanks for reaching out to Statuspage support. From my understanding, our RECAPTCHA is a required cookie so there does not need to be a consent/opt-in notification. This was reviewed by our product and legal teams.   

If you do however have any more specific questions, feel free to submit a ticket via support.atlassian.com!   

Cheers,  
- Abraham, Statuspage Support

comments: author: Pierre-Nicolas Theisen
body: Hi Abraham, thanks for your reply!  

Yeah I guess the fact that it's a "required" cookie doesn't give me "proof" that it does not track my data, thus making it eventually fall under the GDPR/CCPA legislation (back to the quote I've added in my initial post).  

I'll submit a specific request then, thanks!


Tags: captcha

cloud

gdpr
How many viewers can access a Private StatusPages
Asked by Graham Chilcoat:

The Private Statuspage is a little confusing. Ideally i would like to use a private page but I can not find any information about costs for viewers. Viewers meaning internal users that uses the Statuspage URL to simply look at the StatusPage (NOT subscribing, NOT posting or managing incidences). They are just simply there to LOOK at the StatusPage nothing else.

Is there a limit or cost to how many SSO (using SAML) viewers that can access a private statuspage?


Answers:
author: Howard Nedd
body: Hi [@Graham Chilcoat](/t5/user/viewprofilepage/user-id/4682645) ,

There is no limit in regards of who can look at the page rather a limit to your subscription plan and "user" plan as in managing the page. Users with SSO access can all access the page.

<br />

Regards

Howard

comments: author: Graham Chilcoat
body: So does this mean by using SAML to enable SSO for my org on a private StatusPage there is no limit as long as they are "JUST" viewing?

Only limits if they subscribe to the page and limits to users (those who can post incidences).


Tags: cloud
Running multiple curl commands from bash script.
Asked by Alex McClements:

Hi

I wrote a bash script to run multiple curl commands, script works in that information is updated and the incidents are created however it would appear it causes an issue with notifications to customers.

One customer is complaining they got notifications for ABCDE but they're only subscribed to E.

Is it possible to overwhelm status page by submitting multiple curl commands at the same time.

Thanks

Alex


Answers:
author: Eugenio Onofre
body: Hi [@Alex McClements](/t5/user/viewprofilepage/user-id/5136491)

Unfortunately we are not able to provide assistance with your bash script, but I can inform that StatusPage API would process all requests on the order they are received.


Tags: cloud
Automatic Incident Creation
Asked by jsullivan:

Is there a way to automatically create an incident whenever a component's status is changed from Operational to a different Status? I can get my Slack Channel to fire an alert whenever a component's status changes, but all my other subscriber notifications are linked to Incident creation and update. Then Once the component is set to Operational, I would like to close said incident automatically.


Answers:
author: Shivam Naik
body: Hi [@jsullivan](/t5/user/viewprofilepage/user-id/5110916) ,

<br />

Happy to help!

We have some documentation here regarding automatic Incident creation <https://support.atlassian.com/statuspage/docs/know-when-to-automate-your-status-page/#Ways-you-can-automate-your-status-page>, but essentially you would either need an app to monitor for those changes to automatically generate an incident from a component change, or you could possibly set something up using the Developer API <https://developer.statuspage.io/#tag/incidents> for your page.

Please let me know if you have any follow up questions!


Tags: cloud
How to customize statuspage to support service/region
Asked by Jamie Zhang:

Hi,

Here is a good example for me <https://status.mypurecloud.com/#> , I want to customize my statuspage and use the services/regions style, how should I do?

If we didn't have the regions field before, how should we do to choose the service and region when publish a new incident?

Note: I want use this part

![Screenshot at Feb 01 17-43-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/237557i348A28DCA88D51D6/image-size/large?v=v2&px=999 "Screenshot at Feb 01 17-43-37.png")

and this part

![Screenshot at Feb 01 17-44-36.png](https://community.atlassian.com/t5/image/serverpage/image-id/237559i22009F3D047A2346/image-size/large?v=v2&px=999 "Screenshot at Feb 01 17-44-36.png")


Answers:
author: Jamie Zhang
body: Add Region group


Tags: cloud
What happens when I set an incident to Resolved?
Asked by john_chong:

Hi,

When I set it an incident to Resolved is it archived under the date it was resolved or the day it was created?

Thanks!


Answers:
author: Mubeen Mohammed
body: Hello [@john_chong](/t5/user/viewprofilepage/user-id/4213590)

Thank you for contacting the Atlassian community!

As I understand you would like to know how Incident reporting considers when an Incident status is changed to resolved. To answer the specific question when you list the incidents(From the Incidents tab) you will see the Incidents are filtered with the "Incident created" date. The same list will display the Incident Message, Responder teams and Incident Created date\&time on the screen. However, the [Incident timeline](https://support.atlassian.com/opsgenie/docs/access-and-modify-the-incident-timeline/) and [post-incident analysis](https://support.atlassian.com/opsgenie/docs/view-the-post-incident-analysis-report/) are the spaces you will get the complete incident action times recorded. Also, the following document will help explain [managing incident action](https://support.atlassian.com/opsgenie/docs/manage-the-incident-via-incident-actions/)s.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
Enable SSO with Audience Specific
Asked by Katrina Pambid:

Is it possible to login in Statuspage with SSO?


Answers:
author: Mubeen Mohammed
body: Hello [@Katrina Pambid](/t5/user/viewprofilepage/user-id/4940569)

Thank you for contacting the Atlassian community!

SSO for Audience Specific pages is possible, as outlined in our [Statuspage knowledge base](https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/) Single sign-on for audience-specific pages needs to be enabled by the Statuspage support team. You can reach out to the support team at <https://support.atlassian.com/contact/> with the page details where you need the SSO option enabled.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer

comments: author: Katrina Pambid
body: Hi [@Mubeen Mohammed](/t5/user/viewprofilepage/user-id/4779601) thanks for the reply. Is it only available with Okta?


author: Mubeen Mohammed
body: Hello [@Katrina Pambid](/t5/user/viewprofilepage/user-id/4940569)

The knowledge article explained the steps with Okta as an example only and you can configure SSO with any different service provider. Please do note the steps shown in the knowledge article may differ slightly depending on your IdP provider/setup.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
is the billing subscription is for only one page or unlimited pages?
Asked by Ben Gassner:

we are considering to start working with Atlassian status page. but i didn't understand the billing.

do i get bill by page subscription? or including in my subscription i can create unlimited pages?


Answers:
author: Jesse Klein
body: Hello Ben,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for your questions around how billing works.

On the <https://www.atlassian.com/software/statuspage/pricing> page, the prices listed there are by the page. For example, if I get a Public Business plan for $399/month and I get a Private Starter plan for $79/month, my total bill would be $478/month.

If you had additional questions around how billing works, I would recommend opening a customer advocate ticket here and they can go over any questions you would have around any unique billing use cases you might have: <https://support.atlassian.com/contact/>

Hopefully that helps get you going in the right direction!

Regards,  
Jesse


Tags: cloud
Does Statuspage keep logs of page access and utilization by subscribers ?
Asked by FRBR National IT:

I am interested in web trends type date on page utilization


Answers:
author: Abraham Musalem
body: Hey there,   

Thanks for reaching out about this. Unfortunately we don't have much in terms of reporting. You can use Google Analytics to track page views which you can read about here:  
- <https://www.atlassian.com/blog/statuspage/statuspage-tips-tricks-monitor-statuspage-traffic-google-analytics>  

Let me know if you have any more questions,   
- Abraham

comments: author: FRBR National IT
body: Thanks Abraham. I will check this out.


Tags: cloud
Removing Users
Asked by Ryan Koch:

Hello,

We're at 9 of 10 users on our account and 6 of those users have left the company, how can we remove past users so we can add new users?

Thanks


Answers:
author: Ryan Koch
body: I can't even invite new users to the status page since I'm not the "owner"


author: Howard Nedd
body: Hi [@Ryan Koch](/t5/user/viewprofilepage/user-id/5129810) ,

I believe you need to be the owner to be able to delete users in user management. You can check who has owner status in this area.

Regards

Howard

comments: author: Ryan Koch
body: Hi [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) ,

I appreciate the fast response! I can't quite see who the owner is - It's just displaying myself and two former employees as "Product Admin" but no owner titles. My guess then is that one of them is the owner, so not sure if Atlassian Support can make me owner in the meantime.


author: Howard Nedd
body: [@Ryan Koch](/t5/user/viewprofilepage/user-id/5129810) Go to the users tab and within the users tab you can see which role an user has Generally a product owner is setup as an owner.

Regards

Howard


author: PT
body: I have a similar question about removing users. We have a lot of external users that we would like to check if their accounts are still active and if not have them removed. Is this possible through our side of StatusPage? Or would we have to contact each company and go through a list of registered user accounts with them and remove who are no longer active?


author: Ryan Koch
body: Thanks [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) , my situation remains the same.

In the users tab where I'm at, there are three of us simply labeled as admins, but no one specifically labeled the owner. The other two admins have left the company 9 months ago, and I can't adjust the users.

Again, no user is labeled as the product owner.


author: Howard Nedd
body: [@Ryan Koch](/t5/user/viewprofilepage/user-id/5129810) ,

Right I understand it a bit better now.

To remove those "admins" go to admin.atlassian. Go to groups and delete those users from the statuspage admin group.

Regards

Howard


author: Ryan Koch
body: Thanks Howard,

That prompts me to create a new status page instead of taking me to those options, I imagine that happens because I'm not the owner.


author: Howard Nedd
body: [@Ryan Koch](/t5/user/viewprofilepage/user-id/5129810) , Yes. You possible are not a product admin.


author: Ryan Koch
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) I am a product admin, I have the label :)

I've opened a support ticket as we cannot find who the "owner" is, and that's what we need to find out. I appreciate you taking time to respond, have a great week.


Tags: cloud
Statuspage: Message Body Whitespace / Spacing
Asked by Scott Palgon:

When sending a notification (either incident or maintenance), the body of the ++email message++ looks correct and similar to the original message entered into the editor on the Statuspage Admin site.

However, the body of the message on the ++Statuspage site++ has a ++lot of whitespace++ between each line of the message. It appears to be double-spaced between each line, and does not look good. (see picture with email and website side-by-side).   

Is anyone else seeing this issue? Is there something we should be doing in the editor of the Statuspage Admin site (i.e., HTML, CSS) in order to have a cleaner message body on the Statuspage website? We've tried using hard line breaks (shift-enter) and copy/paste from notepad to remove any hidden characters.

Thanks.

![Statuspage Whitespace.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/235393i6449FC43DF5E18C2/image-size/large?v=v2&px=999 "Statuspage Whitespace.jpg")


Answers:
author: Abraham Musalem
body: Hey Scott,  

Thanks for reaching out about this. You can actually use HTML formatting inside there so I would try doing that to force the layout in the post.   

Let me know how it goes,

- Abraham

comments: author: Scott Palgon
body: Hi Abraham,

I tried a few times, and found this article on the limited tags available in incident messages.

<https://support.atlassian.com/statuspage/docs/add-html-tags-in-incident-messages/>

I'll keep playing with different options, but definitely something that can be improved, as it becomes somewhat cumbersome for team members to maintain. Preferably this would be more user friendly.

Thanks.


author: Abraham Musalem
body: Hey Scott,  

Thanks for the feedback! I agree and will be sending this feedback back up to my product team. If you have any more questions or need anything else, don't hesitate to submit a ticket via support.atlassian.com.   

Hope you have a nice day,  
- Abraham


Tags: cloud
How do we ensure our Statuspage shows up in Search Engine results?
Asked by alex_webber:

Our [Gladly Status page](https://gladly.statuspage.io/) is marked as noindex, which means that it will not show up in external search results if users are Googling "gladly software status" or similar phrases.

Our SEO team's recommendation is to mark the page as index so it can be found in search results. We discovered the page was not indexed just before the holiday break.

Can you shed any light on how this page can be indexed going forward, please?

Thank you,

\~Alex


Answers:
author: Talar Pavlovic
body: Hey there Alex,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

You can update this setting by logging into the Statuspage manage panel then:

1. Click **Your page** from the left sidebar.

2. Click **Page info** from the second menu that appears.

3. Untick the box that says "Hide my status page from search engines".

4. Click **Save**.

See more info here: <https://support.atlassian.com/statuspage/docs/change-page-settings/>

Regards,  
Talar


Tags: cloud
When i install jdk for Crowd,I can't connect to JIRA
Asked by hayeonhu:

I installed a Jira server in a virtual machine.

and I could access JIRA webbrowser from my host PC.

I install java to use Crowd in a virtual machine installed JIRA server.

then i run the reboot, i can't access to JIRA Webbrowser on the host PC.

and I can't even access to the webbrowser on the guest PC.

why can't i access the JIRA? There's no problem with the network.


Answers:
author: DPKJ
body: [@hayeonhu](/t5/user/viewprofilepage/user-id/3561043) Couple of things you look for are,

1. Is Jira running on guest machine
   1. Try to verify this using port number used by Jira
2. Is Jira producing any error logs,
   1. Check \<JIRA_INSTALLATION\>/logs directory


Tags: jdk

jira-cloud
crowid with apache mod_auth_openidc integration
Asked by staf wagemakers:

Hi,

As mod_authnz_crowd has been deprecated, I 'm trying to setup apache authentication with openid (crowid).

Openid \& mod_auth_openidc require additional parameters OIDCCryptoPassphrase \& OIDCProviderMetadataURL etc.

I went through the crow/crowid documentation but I didn't find these parameters.

Does somebody know where I can find these parameters?

Or;

1/ has somebody successfully integraded apache with crowid openid authentication?

2/ What is the recommended way to setup apache authentication with crowd?

kind regards,

--

staf


Answers:
author: Bruno Vincent
body: Hi [@staf wagemakers](/t5/user/viewprofilepage/user-id/3556268)

You did not find those parameters in the current CrowdID's documentation because they are referring to the OpenID Connect (OIDC) protocol whereas as of today CrowdID supports the OpenID 2.0 protocol. Though OpenID 2.0 may be considered as the ancestor of OIDC, they are very different protocols.

That being said, Atlassian has just [announced](https://jira.atlassian.com/browse/CWD-3995) that they are working on supporting OpenID Connect in all their core products in Data Center version, which includes Crowd as far as I understand.

Regarding your second question, I haven't tested it myself but you may want to take a look at the following connector and give it a try: <https://github.com/ferstl/cwdapache-rhel7>


author: staf wagemakers
body: Hi [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)
> CrowdID supports the OpenID 2.0 protocol. Though OpenID 2.0 may be
>
> considered as the ancestor of OIDC, they are very different protocols.
>
> Thanks for your reply and your clarification.

It is pitty that Openidc isn't supported. The Openid apache module ( mod_auth_openid module <http://findingscience.com/mod_auth_openid/index.html>) has a message that they are looking for new maintainer which is not very encouraging to use it in a supported environment. It's also not included in most GNU/Linux distribution and not supported by Redhat, etc.
> Regarding your second question, I haven't tested it myself but you
>
> may want to take a look at the following connector and give it a try:
>
> <https://github.com/ferstl/cwdapache-rhel7>

I tried it and it works fine. But it'd be nice if Atlassian provided a supported solution. Let's hope that the Openidc support will resolve this issue.

cheers,

--

staf
How to enable public sign-up in Crowd
Asked by MariosTest:

I am using Crowd as a central authentication for Confluence, Jira, Bitbucket, Bamboo and Fisheye.

I would like to enable public sign-up to Crowd.

How can I complete this action?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@MariosTest](/t5/user/viewprofilepage/user-id/1983991) ,

public signup should be setup at application level and not on crowd side.

Fabio


Tags: bamboo

bitbucket

bitbucket-server

confluence

confluence-server

jira

jira-server

server
Jira Service Desk/Confluence and Wyzed SSO
Asked by Mary_Volkmer:

We need a SSO solution for external users of our Jira Service Desk and Confluence. We are going to have a public Confluence page for our users to view and download docs and want to link it to our Wyzed LMS. So when an external user is logged in they can select the 'Wyzed' link and as long as they are set up in Wyzed it does the SSO. The built in SSO between Confluence and Wyzed is for internal users only so that will not work for us. Any ideas are welcome.


Answers:
author: Jon Espen Ingvaldsen Kantega SSO
body: Hi [@Mary_Volkmer](/t5/user/viewprofilepage/user-id/3152567) .  

There are multiple ways of setting up SSO for Jira Servicedesk (JSD) and Confluence. The right setup depends on with Atlassian environment you are in (server, data center or cloud), and also whether you want SSO for JSD customers or just agent users.  

There are also multiple SSO protocols to choose between, including

* Kerberos which gives windows domain users completely login-free (no username or password required) access
* SAML and OpenID-Connect allowing users to login to Jira and Confluence through their favorite identity solution (Azure AD, GSuite, Okta, AD FS and many more).

What SSO solution type are you searching for and what type of users should benefit of SSO into JSD?  

Cheers,  
Jon Espen  
[Kantega SSO](https://marketplace.atlassian.com/vendors/1211151/kantega-sso)

comments: author: Mary_Volkmer
body: Jon,

Thank you for your reply. We are using Atlassian Cloud.

Could you explain the difference between JSD customers and agent users? Here is our scenario. We use Jira Service Desk as our ticketing software and our employees of course have access from an internal view point. Our customers have access as external users to view and create tickets.

We are combining this with Confluence to have a user space where our customers will be able to access Jira and also release notes etc.

The piece we need ts a SSO for our external customers to access Wyzed. Wysed has SSO integration with Confluence but only for internal users, not external.

Basically we will have links to Wyzed in Confluence and as long as they are signed in they should be able to select the link(s) and access Wyzed with SSO.

Hope that makes more sense. I am very new to Confluence and Jira :-)

Mary


author: Jon Espen Ingvaldsen Kantega SSO
body: Hi Mary.  

Agents-users will typically be your employees, -handling and responding to support issues.  

Customer-users are typically the rest, -those that create support tickets.  

Atlassian Access is the product and only option you have for setting up SSO to the cloud versions of Jira and Confluence.  

-Jon Espen
We have a single crowd server which is a failure point - can we have multiple servers?
Asked by devops:

Having one crwod server in an environment is a single point of failure. Can we add a second one for redundancy within the same license?


Answers:
author: DPKJ
body: You need to upgrade to Crown Data Center to do that.

<https://confluence.atlassian.com/crowd/crowd-data-center-935372453.html>

comments: author: devops
body: Thanks - I thought that might be the case.