Mentions not working in Confluence Cloud
Asked by Kelly Watts:

Does anyone know why mentions in confluence cloud would suddenly stop working?

We haven't had a problem until today. Usually when we try to add mentions, you type @.. then the list of users pops up. At the moment, no list of users is displayed.

No new add-ons have been added for some time.

**Disable Autocomplete** is unchecked in every user's Editor Settings.

The related answer in [Mentions are not working in JIRA applications](https://confluence.atlassian.com/pages/viewpage.action?pageId=289277743) did not solve issue - As far as I can tell there is no **Browse User** global permissions setting in confluence cloud.

As far as I can tell there is no **Search Index** in confluence cloud, so the answer in [@Mentions in Confluence missing some users](https://answers.atlassian.com/questions/309274/mentions-in-confluence-missing-some-users) won't work either.

(Using Confluence Cloud in Chrome)


Answers:
author: Ashraf Fouad
body: I was having the same issue for the past two weeks, and I decided to file an issue for the support. While I was trying to get screenshot of the issue, I found it working ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh") .

I didn't find reindex options in site administration.

comments: author: Michael Dahl
body: We are having the same issue - very frustrating


author: Karalee Kikiros
body: It could be an intermittent failure. If you find that you're still having the same issue, log a support ticket. I haven't seen anything come out of the Atlassian status updates that specifically calls out @ mentions not working but that doesn't mean that there isn't something going on currently. Another option is to try using a different browser. IE specifically can have issues with @ mentions due to its in-built security so just changing your browser could help.

comments: author: Michael Dahl
body: Logged a support ticket and tech has just gone straight for reindex option to solve. Tech confirms only Atlassian support can reindex - support documentation I read did not clearly spell that out so I have sadly spent a couple of days looking for a solution that I cannot perform myself.

Anyway fingers crossed a fix is close.


author: Kelly Watts
body: Thanks all!

I forgot to update this question when the issue mysteriously fixed itself.

If it happens again I'll log a support ticket.


author: James Park
body: Unfortunate, I'm trying it on the free plan so I don't have tech support to fix this issue [@Michael Dahl5](/t5/user/viewprofilepage/user-id/961961)


author: Seth Coker
body: User of: Confluence Cloud

I recently ran into this issue and was frustrated that I was unable to find a solution anywhere. Today, I happened to check my settings in Confluence and saw that "Disable Auto-formatting" was checked (this was because when I write documentation in Confluence, I prefer to format things myself.

This was such a relief to find and I wanted to be sure to share my resolution as I've seen multiple people running into this issue without resolve.

***Note to Atlassian:*** Please add that as a warning in the settings so people know that disabling that option will affect their ability to "@mention" people.

Hope this helps some of you!


author: Mariusz Wroblewski
body: Well, the same just happened for us. Basically, you can't mention someone in comment in Confluence using Internet Explorer (11.0.9600.18537).

It works fine on Chrome (55.2883.87).

When i type @ in comment, i just get it doubled : @ @

comments: author: Wyndham Libraries
body: +1 for me (same version of IE)


author: Kelly Watts
body: Update: Mentions started working again a few hours later. If I see the issue again I will log a support ticket.


Tags: cloud

confluence-cloud

documentation