youngmon/atlassian-qna huggingface dataset:
How to link to a heading from external application
Asked by Mario Blasi:

Hi,

I am new to confluence an trying to get links to specific headings working (could not find a proper answer to my question so far).

Let's say I have a link to a heading:

<https://myurl/wiki/spaces/DI/pages/1026129921/F+rderantrag#Umsetzung>

Whe I paste this link into MS Word or MS Project for example, my browser opens:

[https://id.atlassian.com/login?continue=https%3A%2F%2Fmyurl%2Flogin%3FredirectCount%3D1%26dest-url%3D%252Fwiki%252Fspaces%252FDI%252Fpages%252F1026129921%252FF%2520rderantrag%26application%3Dconfluence\&application=confluence#Umsetzung](https://id.atlassian.com/login?continue=https%3A%2F%2Fmyurl%2Flogin%3FredirectCount%3D1%26dest-url%3D%252Fwiki%252Fspaces%252FDI%252Fpages%252F1026129921%252FF%2520rderantrag%26application%3Dconfluence&application=confluence#Umsetzung)

As I am already logged in to confluence, my browser redirects to the correct page, but not to the specific heading. (#Umsetzung) gets cut off and the resulting URL in the adress bar is:

<https://vrn4dmo.atlassian.net/wiki/spaces/DI/pages/1026129921/F+rderantrag>

What am I doing wrong? Any help is appreciated!

Thanks.


Answers:
author: Huwen Arnone _Deiser_
body: This behavior seems unusual because the link you get after pasting it in MS Word seems to be similar to the one you get as if you were logged out of Confluence.

I just tried to do something similar, but I got it right. Maybe contacting your system admin could help you with this? I'm sorry I cannot give you a proper answer. Good luck!


Tags: cloud

confluence-cloud
Create multiple pages from a template.
Asked by ??????? ?????????:

Hey!

Is it possible to create a template with multiple pages in Confluence? (that is, when you click on the template, several pre-prepared pages are created at once).  
Or is it possible to make a customization to create n-th number of templates at once with one click?


Answers:
author: Iryna Ihnatiuk _Appfire_
body: Hi [@??????? ?????????](/t5/user/viewprofilepage/user-id/2070698) ,

If you don't mind using the application for this purpose, have a look at the Gaia Space Importer plugin on the marketplace. It might be helpful.

Regards,  
Iryna  
Anova Apps team


author: Nic Brough -Adaptavist-
body: Templates are for creating a single page (think of a Wrod doc - when you create a doc from a template, it doesn't create 45 separate files, you get one doc).

Multiple pages from one starting point are the domain of blueprints rather that templates.

But, there are some macros around that, if used in templates, will do it. I used to use the "create page" macro that was provided by an app I can no longer remember - if that were added to a page, then when the page is first created, it would trigger and create a child page beneath the new page it was on, so you could add it to templates and have pages from templates create entire trees

comments: author: ??????? ?????????
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Thanks for the clarifications!


Tags: confluence-server

server

template
Can't change profile picture permanently
Asked by dean luo:

I am using my company's confiluence: ![Capture.PNG](/t5/image/serverpage/image-id/153232iC8294FF6F677AC09/image-size/large?v=v2&px=999 "Capture.PNG")

Although I can change my profile picture, the picture can't be saved for a day. After several hours, the icon always go back and show nothing, like this:

![Capture.PNG](/t5/image/serverpage/image-id/153233iC5F6CB7E47912475/image-size/large?v=v2&px=999 "Capture.PNG")

Other:

When I clicked "profile", the new web haven't any options to change picture:

![Capture.PNG](/t5/image/serverpage/image-id/153235i258DCD91A4B022E2/image-size/large?v=v2&px=999 "Capture.PNG")

I have to click "People" and then find myself, later the web can show:

![Capture.PNG](/t5/image/serverpage/image-id/153237iFE455CC12E9F8DD9/image-size/large?v=v2&px=999 "Capture.PNG")![Capture.PNG](/t5/image/serverpage/image-id/153238iE46C123AADF0F603/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Liam Green
body: Hi [@dean luo](/t5/user/viewprofilepage/user-id/4475129)

Welcome to the Community!

Is this something that has happened to everyone in your company? Are your IT team centrally managing it?

Thanks,

Liam


Tags: confluence-server

server
Writing guidance for users on the phone
Asked by donnacullen:

We are building a knowledge base and along side the processes, I would like to insert script that the users should use when talking to customers.

Does anyone have any great way of doing this or examples where users can see what they should 'do', alongside what they should 'say'.


Answers:
author: Brant Schroeder
body: [@donnacullen](/t5/user/viewprofilepage/user-id/4493468) Welcome to the Atlassian community

We do something similar to what you are asking about. We have a large number of internal KBs / Documents that our agents use to resolve issues some are scripts. These documents are restricted to our agents so only they can see them. They still show up as related knowledge base articles for the agents to use but are not visible to the customers.


Tags: cloud

confluence-cloud

knowledge-base
Pages tree (on the side bar) disappeared after defining the home page - how to fix it ?
Asked by Nadav Kehila:

Appears again after selecting 1 page from the pages page![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/153253i14733B6F3D14115F/image-size/large?v=v2&px=999 "2.png")![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/153252iF658EE3279C2E521/image-size/large?v=v2&px=999 "1.png")


Answers:
author: KAGITHALA BABU ANVESH
body: Hello [@Nadav Kehila](/t5/user/viewprofilepage/user-id/4493712) ,

Please visit the below settings.

Open your space --\> Space Settings --\> Space Details --\> Edit Space Details (Button)--\> Home page (Here You can choose Home Page for space). when the Home page is modified, you may not able to view the Page Tree.

Thanks,

Anvesh

comments: author: Nadav Kehila
body: Thanks

So I cannot have both home page and pages tree on the side bar ?


author: KAGITHALA BABU ANVESH
body: Under the Home page, you have a Page tree that appears on the Side bar.

if the Home page is modified, at that time you may not able to see the page tree in the Side bar.

You can re-order the page tree by visiting the following settings

Space Settings --\> Content Tools --\> Reorder Pages (TAB) --\> here you can drag and drop pages.

Actual created

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/153257i4F9FF22275FACAA0/image-size/large?v=v2&px=999 "image.png")

Now I'm reordering pages from the path of the above setting

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/153258iCE22DFC7CC368B8B/image-size/large?v=v2&px=999 "image.png")

Now I organized pages **Home page**

--\> A --\> B --\> C

previously these are like **Home Page**

--\> A

--\> B

--\> C

Thanks,

Anvesh


author: Nadav Kehila
body: Thanks

Unfortunately even when the Home page is not being modified at the moment, I cannot see the pages tree on this space

Any idea why ?


author: Nadav Kehila
body: Hi

Thanks to your recommendation I found that because I first defined the pages and only after the home page, I had to reorder everything to start the tree from the home page and it solved it

Thanks !


author: KAGITHALA BABU ANVESH
body: Please check the above settings

Space Settings --\> Content Tools --\> Reorder Pages (TAB) --\> here you can drag and drop pages.

Please check the below link. which will helps you to identify how the reordering pages can be done in confluence.

<https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>


author: Scott Beeson
body: [@Nadav Kehila](/t5/user/viewprofilepage/user-id/4493712) Were you ever able to actually SEE the home page in the left menu?


author: Alok Kumar
body: Thanks [@Nadav Kehila](/t5/user/viewprofilepage/user-id/4493712) and [@KAGITHALA BABU ANVESH](/t5/user/viewprofilepage/user-id/4194998) ,

This helped me too.

There was no contents available in the left panel. I just defined the Home page and everything appeared.

Cheers!!!


Tags: cloud

confluence-cloud
Can Scroll Word Exporter accept user input to change template?
Asked by Chong Jing Hong:

Hi all, I am wondering if Scroll Word Exporter accepts user input to change the export template.

For example, in my template, I have a table that is meant for signatures. The number of rows and columns of the table is dependent on the number of signatures I need. Is there a way to vary the size of the table?


Answers:
author: Brant Schroeder
body: [@Chong Jing Hong](/t5/user/viewprofilepage/user-id/4397702) According to their documentation it does not look like that is one of the user options. <https://help.k15t.com/scroll-word-exporter/5.4/cloud/change-the-table-format-147034791.html>


Tags: confluence-server

scroll-word-exporter

server
how to make an alias page in confluence
Asked by Christian Gandakusuma:

Hi there I'm creating a "How-to articles" in confluence. Im going to have different user journey flows, so that will result some pages to be repeated in other flows..

I need to be able to create an alias of those pages. I don't want to duplicate it because if I change something on the original page it wont reflect on the duplicate pages. I also don't want to just have a link on the duplicates, I would like to have the actual content from the original page.


Answers:
author: Nic Brough -Adaptavist-
body: Use the include macro. It draws in an entire other page into the current one.

It's as simple as {include: \<space\>\<page name\>}

comments: author: Christian Gandakusuma
body: Hi Nic,

thanks for answering!! But how do I include macros? \<space\>\<page name\>?? [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)


author: Nic Brough -Adaptavist-
body: Type / in the body while editing to select a macro to insert.


author: Christian Gandakusuma
body: Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) thanks so much it works!! Only one thing that won't display, a video.

I attached a video in the original video page, but the video won't show in the 'include page macro', it's just a url link


author: Nic Brough -Adaptavist-
body: I think that depends on the macro that is supposed to be playing the video. Some of them work in includes, some do not.


Tags: cloud

confluence-cloud
How to reach tech support for persistent server issues?
Asked by Frank Morales:

I've recently started receiving a server error when trying to accessing the manage apps page for my space. This has persisted for multiple hours now.

Whats the best way to get in touch with tech support to investigate?


Answers:
author: Benjamin
body: Hi Frank,

You can use this link:

<https://support.atlassian.com/contact/#/>

You may want to try to restart your Jira service and see if you are able to access the managed app page. If you are, I would try to set your Jira to safe mode

<https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html>

Then enabling your apps one by one to see which could be the issue while monitoring the log output for any errors.

Hope this helps.

comments: author: Frank Morales
body: Hi Ben,

This issue is actually for our company confluence space. The support link you provided directed me to this question/ticketing system.

It appears now that server is down for our entire confluence site. Here is the error we're seeing now.

![Screenshot from 2021-07-28 02-29-42.png](https://community.atlassian.com/t5/image/serverpage/image-id/153208i829FA85626501E0C/image-size/large?v=v2&px=999 "Screenshot from 2021-07-28 02-29-42.png")

This is bricking our operations. Whats the best path forward to expediting this issue?


author: Frank Morales
body: Site address is <https://wayki.corp.goog/>


author: Frank Morales
body: Is there an urgent/priority path to connecting with live tech support on this issue?


author: Frank Morales
body: To file a ticket with support I need the SEN number but given I can't access our space at all, I'm not able to get that number.


author: Benjamin
body: Your SEN number is also located my.atlassian.com. Whoever purchase and/or is the owner of the license, should have that information when the logon.

You may want to check with your admin or whoever owns your instance to see if they have an Account Manager they work with to escalate your issue.

Thanks,

Ben


Tags: confluence-server

server
Windows Defender makes Confluence startup very slow
Asked by Engineers Australia:

Hi ,

I have a Confluence Server running on Win 2019 server and have recently installed Windows Defender firewall on it.

Confluence runs as a Service and was working fine with the Sophos AV. The server has only Confluence and has a 4 CPU/8GB configuration.

When the confluence service starts , it reaches 100% CPU and so the start is very slow or sometimes the Atlassian service times out.

I have added the tomcat9.exe has an exclusion process to Windows defender but no gain..

I am running Confluence 7.9.1 on JDK 1.8.0_291 . Once the service starts then it works normal.

Any advise on how can I fix the slow service start and timeout issue?

Thanks

Nitin


Answers:
author: edwin vasquez
body: hello [@Engineers Australia](/t5/user/viewprofilepage/user-id/962230) ,  

Have you tried potentially doing a delayed start on the service? Do you get the same behavior if you disable windows defender?

comments: author: Engineers Australia
body: Hi [@edwin vasquez](/t5/user/viewprofilepage/user-id/3017728) ,

Thank you for your answer !

Delayed start does not work here as it is the Defender which blocks/delays the start all the time. I can see that on the Task Manager. I tried and, no luck.

I did disable "Windows defender real time scan", but no luck.

Thanks

Nitin


author: edwin vasquez
body: Have you made any changes to the memory of the application? is this a new instance or migrated?


Tags: anti-virus

confluence-server

server
How to reduce redundant confluence messages on slack?
Asked by Gelbana:

I'd love to keep updated on our confluence pages updates but I'm not keen to be updated whenever someone updates a page.

Receiving a digest or even a single "Joe updated this page" message at the beginning/end of each day/week is good enough for me.

How can I accomplish that, please?


Answers:
author: Shannon S
body: Hi Gelbana,

Thank you for your question! There's a feature request in the Slack integration where there should not be a notification when notify watchers is off. If we implement this feature request, it will solve your problem:

[API-290](https://jira.atlassian.com/browse/API-290) *Disable Slack notification for updates on pages when the notify watchers flag is turned off*

In that case, you would only get a Slack notification when you would get one from Confluence naturally. Please share your thoughts!

Take care,

Shannon

comments: author: Gelbana
body: Great! That should remedy this a lot.

However, do you agree that a "digest" mode still makes sense?


author: Shannon S
body: Hi Gelbana,

I agree, and I see you were able to log the feature request yesterday! I'll share it below so other customers can vote on it if they're interested:

[API-445](https://jira.atlassian.com/browse/API-445) *Support "digest" mode for updated pages.*

Thanks again for submitting the feature request.

Take care,

Shannon


author: Matt C. Wilson
body: Feels like the best answer here is:  

1. Shut off the Slack integration, because it's way overnoisy.  
2. Activate email notifications instead.  
3. Set up a Slack Email integration that forwards emails to a dedicated channel, and point it at wherever you'd want your Confluence notifications to go in Slack.  
4. Set up auto-forwarding in your email client to reroute emails from Confluence to the custom Slack email you established.  

Sad, but works.


Tags: cloud

confluence-cloud

slack
How do I authenticate the call to get a Confluence page attachment?
Asked by Warren:

I have a standalone C# desktop application which gets the body of a Confluence page via an API call (using Basic authentication).

Where there is an image (attachment) for the page, I pick up the ***_links.download*** URL which is used to download the attachment. I'm struggling with knowing how to authenticate this download, because it isn't a REST API call, but just a URL.

Does anyone have sample code (preferably C# or other .Net, but I'll try any language), which shows how to successfully download a Confluence attachment?

The code below is what I'm trying, but without authentication it gets garbage which isn't recognised as an image file

```
string imageUrl = "https://coname.atlassian.net/wiki" + attachment._links.download;
string saveLocation = @"D:\" + attachment.title;

byte[] imageBytes;
HttpWebRequest imageRequest = (HttpWebRequest)WebRequest.Create(imageUrl);
WebResponse imageResponse = imageRequest.GetResponse();
Stream responseStream = imageResponse.GetResponseStream();
using (BinaryReader br = new BinaryReader(responseStream))
{
imageBytes = br.ReadBytes(500000);
br.Close();
}
responseStream.Close();
imageResponse.Close();

File.WriteAllBytes(saveLocation, imageBytes);
```


Answers:
author: Shannon S
body: Hi Warren,

Thanks for raising this! I don't do a lot of programming myself, so I'm sorry that I don't have any suggestions.

So, if you don't get any suggestions here, I suggest the [Atlassian Developer Community](https://community.developer.atlassian.com/). They might be better able to help!

Take care,

Shannon


Tags: api

attachment

authentication

cloud

confluence-cloud
Custom JQL Filter using the value of an excerpt
Asked by Jane Mitchell:

Is it possible to use the excerpt on a page as a variable in a JQL filter query on that same page? Use case ( because we can't have custom user macros in Confluence Cloud ):

* We have sprint planning Confluence docs which show multiple Jira filters on the page.
* This template is reused every sprint and each filter then has to individually be updated by hand to update the JQL query to use the new sprint value
  * Would rather have a custom variable that could be used in the JQL query that uses an excerpt which sets the sprint string name on the page.


Answers:
author: Shannon S
body: Hi Jane,

Thank you for raising this question. The JQL query is part of Jira, which the integration allows Confluence to reference.   

There has been a feature request, but it's closed as of 2017:

* [CONFCLOUD-32550](https://jira.atlassian.com/browse/CONFCLOUD-32550) *JQL and Page variables*

I did some investigation to see what I could learn about any way to accomplish this. I discovered the discussion below, which has a potential workaround:

[Confluence Variables in JIRA JQL macro](https://community.atlassian.com/t5/Confluence-questions/Confluence-Variables-in-JIRA-JQL-macro/qaq-p/1381620?)

I hope this helps!

Take care,

Shannon

comments: author: Ali Rad
body: Hello [@Shannon S](/t5/user/viewprofilepage/user-id/510046)

I just tried following the link above and it seems to be broken.

Can you please confirm that the link is correct as I also have the same requirement as Jane?

Thanks,


author: Ali Rad
body: To be clear this following this link: [Confluence Variables in JIRA JQL macro](https://community.atlassian.com/t5/Confluence-questions/Confluence-Variables-in-JIRA-JQL-macro/qaq-p/1381620%C2%A0) gets me to:

![link broken.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/171773iBBB92BE25505FC34/image-size/large?v=v2&px=999 "link broken.jpg")


author: Tyler T
body: [@Ali Rad](/t5/user/viewprofilepage/user-id/2718771) use this link: <https://community.atlassian.com/t5/Confluence-questions/Confluence-Variables-in-JIRA-JQL-macro/qaq-p/1381620>


Tags: cloud

confluence-cloud
Run Audit
Asked by Harish:

i'd like to run an audit on the entire space in confluence. is it possible to pull a report on all confluence pages in that space, with a few key pieces of data (page creator, date created, last date updated, link, etc) we are running on Confluence Cloud


Answers:
author: Joshua Sneed Contegix
body: Hi Harish,

Disclaimer: I have not worked it out and don't plan to, please do not ask.  

This is going to be either a plugin from the marketplace, [this macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-contributors-macro/) (maybe), or maybe a scripted solution that uses compounded API calls to obtain and collate the data. Cheers!


Tags: audit

cloud

confluence-cloud

pull-request

report
Issue creating anchors
Asked by Kendall:

I am trying to create an anchor and link it within the same page. I followed these instructions exactly: <https://confluence.atlassian.com/doc/anchors-139442.html>

I am able to successfully create the anchor, however when I go to link it using the "Advanced" linking option, it does not show up when I type the anchor into the link. If I type it in and hit "insert" regardless, the link is not successful.


Answers:
author: Patrick Vanhoof
body: Did you use the #-sign in the link?


Tags: confluence-server

server
How to assign space admin rights to multiple Confluence sites at once
Asked by Matt McGinnis:

Is it possible to assign a user to be the site admin over multiple Confluence sites at once? We have hundreds of sites and I need to assign 3 users to be site admins over 65 of those sites. It will be painful to do one at a time.


Answers:
author: Daniel Eads
body: Hi Matt,

I see you've opened a support case with this request. The engineer answering your question mentioned that there's not a way to do this in bulk in Confluence's interface right now. They mentioned that you could add those users to a group that had space admin permission on those spaces, if you already had such a group set up. Adding one group with space admin permission and adding the 3 users to the group afterwards would take less effort than manually adding the 3 users to all 65 spaces.

As an extra note, you could utilize Confluence's REST API to modify the space permissions. In Postman for example, you could construct a POST that listed the groups or users you wanted to add space permissions for. The REST API call would then be the same for all 65 spaces - you'd just update the POST URL to match the URL of the space you wanted to modify. The [documentation for the REST API endpoint for adding space permissions is here.](https://developer.atlassian.com/cloud/confluence/rest/api-group-space-permissions/#api-wiki-rest-api-space-spacekey-permission-post) The endpoint looks like this:

```
POST /wiki/rest/api/space/{spaceKey}/permission
```

That might help speed things along when adding the permissions to multiple spaces. Even if you don't write a script to iterate through all 65 spaces, just updating the spacekey in the URL for a POST message would be faster than going through the interface to add the permissions to each space.

Cheers,  
Daniel


Tags: cloud

confluence-cloud
Find usage of Google Drive for Confluence
Asked by chris_duncan:

Does anyone know of a way to find out which Spaces and/or which users have used Google Drive for Confluence across an organizations's Confluence Spaces? I'm referring to this [Confluence app](https://marketplace.atlassian.com/apps/1213092/google-drive-for-confluence-official?hosting=cloud&tab=overview).

I'm asking because I'm looking for a replacement app, one which will update embedded Google Drive Docs and Sheets in Confluence when the original is updated. One app I've found is not compatible with the app (linked in this question) that we have installed.

Thank you


Answers:
author: Brant Schroeder
body: [@chris_duncan](/t5/user/viewprofilepage/user-id/4072737)

I do not know of any way to pull stats on usage of the Google Drive for Confluence app and do not think it is possible to get that information from Atlassian or Google. There might be an event log in the drive audit log. <https://support.google.com/a/answer/4579696?hl=en>

comments: author: chris_duncan
body: Thanks Brant, I appreciate the information.


Tags: cloud

confluence-cloud