youngmon/atlassian-qna huggingface dataset:
How do you connect Opsgenie to Confluence so you can export to postmortems?
Asked by Patrick Haley:

I created a postmortem in Opsgenie, but when I publish it and click Export to Confluence, none of my spaces appear. What am I missing to connect them?

![confluence.png](/t5/image/serverpage/image-id/170719i1AA6E52176350158/image-size/large?v=v2&px=999 "confluence.png")


Answers:
author: Samir
body: Hi [@Patrick Haley](/t5/user/viewprofilepage/user-id/2887686) !

If you start typing one of your spaces, it should autofill. It just doesn't autofill until you start typing some characters. Can you try that and let me know if it works?

Here's an Example:

No characters:![2021-11-24_08-51-43.png](https://community.atlassian.com/t5/image/serverpage/image-id/170798i1943A0356D5D781D/image-size/large?v=v2&px=999 "2021-11-24_08-51-43.png")

Start Typing Characters:

Hope that works for you!

Thanks,

Samir

comments: author: Patrick Haley
body: Wow I feel like an idiot. Yes this worked for me!


Tags: confluence

export

post-mortem
Hi, I am trying to use Opsgenie's Incoming call routing feature.
Asked by Christo Steenbok:

This is however not available through integration with JSM nor on standalone, please help.


Answers:
author: Nick H
body: Hi [@Christo Steenbok](/t5/user/viewprofilepage/user-id/4642382) ,

The Incoming Call integration is not available on any JSM plans at this time. It's only available on some standalone Opsgenie plans as well:

"Incoming call routing is not available under the Free and Essentials Plans. Please upgrade to a Standard or Enterprise Plan to use this feature."

<https://support.atlassian.com/opsgenie/docs/incoming-call-routing/>

Let us know if you have any other questions.

comments: author: Christo Steenbok
body: Hi Nick,

I understand that Incoming call routing is only available on standard or enterprise standalone Opsgenie plans.

If we take one of these options where this feature is available, will we still be able to get the tickets generated from there in our current Jira projects?

Secondly, the number supplied for this, is it only a UK or US number? Can we request a number for any country? Eg. we in South Africa, so therefor we would ideally want a local number but we also have customers in Australia \& Chile, can we have numbers for those countries as well?

Lastly, do you have a local partner/consultant that we could contact to to assist with some of the questions we have that could perhaps do a site visit or remote session?

Please advise.

Regards,

Christo


author: Nick H
body: Hi Christo,

Yes, you will we still be able to get issues generated in your Jira projects on either the Standard or Enterprise Opsgenie plans.

Our Incoming Call integration does not support every country. UK, US, South Africa, and Australia are supported. Chile is not.

In order to secure a number outside the US, you'd have to reach out to Opsgenie support since each country typically requires documentation to be entered for compliance reasons.

You can check each country's Business Requirements here: <https://www.twilio.com/guidelines/regulatory>

And you can open a ticket with Opsgenie support here: <https://support.atlassian.com/opsgenie/>

As for a local partner/consultant to assist with some of the questions, not that I'm aware of. But you can reach out to our sales team who should be able to walk you through a demo with a sales engineer / product expert.


Tags: cloud
How do I set the Priority for an Alert when creating with Opsgenie bot in MS Teams?
Asked by Chris Kull:

How do I set the Priority for an Alert when creating with Opsgenie bot in MS Teams?


Answers:
author: Wei Wung
body: Although alert priority cannot be sent with the initial create **alert** command, you can thereafter use the lately added **update priority** command to update the alert priority. The following is from the [@OpsGenie](/t5/user/viewprofilepage/user-id/1671990) bot **help** command:

* **update priority to \[P1,P2,P3,P4 or P5\] for \[tinyID\]** - *Update priority of the alert with \[tinyID\].*

Here is an example:

```
@Opsgenie update priority to P2 for 1117
```

where 1117 is the alert tinyId.


author: Connor Eyles
body: Hi Chris,

I dont believe you can set the priority directly from the Microsoft Teams Opsgenie Bot. As a workaround what you could do is setup a global policy to listen for certain conditions that come from the Microsoft Teams bot to change the alert priority.

**Setting up the global policy:**

1. Go to Settings \> Global Policies.
2. Add an alert policy.
3. Set the conditions to match the source which should be MSTeamsV2 and if the message contains P1.
4. Define the priority in the alert policy to be P1.
5. Now when triggering a new alert from the Opsgenie Bot if the message contains P1, it will create the alert as P1.
6. Repeat these steps for each of the priorities.

**Check out the following screenshot of the setup and this in action:**

![Image 2021-11-22 at 12.33.44 pm](https://p-25foddj.b0.n0.cdn.getcloudapp.com/items/wbu8BWyg/1686864f-11f2-4931-ba45-961b626e3b0a.jpg?v=de2d8ddf652295358bef3d1b13d8351f)

![Image 2021-11-22 at 12.35.19 pm](https://p-25foddj.b0.n0.cdn.getcloudapp.com/items/Kou7KByQ/4763a538-9411-4203-aec4-9ed668ad42f9.jpg?v=8ebeeda0d746782f19edd19d1547fbd0)

![Image 2021-11-22 at 12.41.26 pm](https://p-25foddj.b0.n0.cdn.getcloudapp.com/items/YEuPJpvd/db2410c0-6da1-45b2-9237-76708ec15129.jpg?v=906b99e834e802173d838c6d9a3ce0f9)

Hope this helps!

Thanks,

Connor


Tags: cloud
How to create Zendesk tickets manually
Asked by Jakob Kartschall:

We want to use the Zendesk integration to create Zendesk tickets from Opsgenie alerts but it seems you can not manually create tickets from Zendesk or at least I can not find how.

It works to create tickets for all or specific incoming alerts. If we set up in a way to create an alert if it gets acked, nothing happens.


Answers:
author: Muhammad Zeeshan
body: Hey Jakob,

We provide two different Zendesk integrations:

The first one is for the automatic alert/ticket creation which has the following functionality:

1. Creating alerts in Opsgenie for the Zendesk tickets

2. Creating tickets in Zendesk for the Opsgenie alerts

3. Creating incidents in Opsgenie for the Zendesk tickets

4. Creating tickets in Zendesk for the Opsgenie incidents

You can find further information on that here: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/>

The second one, which I believe is the one you are referring to, is the Zendesk App integration which has the following functionality:

* Manually create alerts in OpsGenie for Zendesk tickets. Updates to the Opsgenie alert such as acknowledging or closing would be reflected to the alert details shown in the Zendesk ticket.

* Add responders to your Opsgenie alert right from your Zendesk ticket to route the alert to a specific user or team.

* Close your Opsgenie alert right from your Zendesk ticket when the ticket is resolved.

You can learn how to configure that here: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk-app/>

Regards,  
Zeeshan from Opsgenie Support

comments: author: Jakob Kartschall
body: Hey Muhammad, thanks for the reply, but this does not answer the question.

I am refering to the first integration. But i want to create Tickets in Zendesk manually.


author: Muhammad Zeeshan
body: Hey Jakob,

For that case you can implement the following using the first integration.

In the integration configuration you can add the following:

![Screen Shot 2021-11-24 at 12.00.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/170744iC0420C9A917E09B8/image-size/large?v=v2&px=999 "Screen Shot 2021-11-24 at 12.00.58.png")

Then make sure to define that custom action on all the alerts, either through an Alert Policy or via the Integration those alerts are being created in Opsgenie:

Alert Policy:

![Screen Shot 2021-11-24 at 12.03.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/170745iAFCA4FD00DEB5130/image-size/large?v=v2&px=999 "Screen Shot 2021-11-24 at 12.03.49.png")

Then whenever you click that action on the Alert it will manually create a Zendesk ticket for that alert.

Hope this helps with what you want to achieve.


author: Jakob Kartschall
body: Yes, i also thought it works this way. But it does not.

But meanwhile we raised an issue and your support confirmed that there seems to be a bug in the Zendesk integration.


Tags: cloud

zendesk
How to view last 24h of alerts? are there date-relevant filters? (newbie)
Asked by Chris Redekop:

I would like to provide a saved search for my team which shows all alerts which are either currently open, or were closed within the last 24 hours. Is this possible?

We have all our alerts set to automatically close when they're resolved, so if a low severity alert fires transiently, it's possible it could disappear before anyone notices it. I want to have a view where it is easy to see which alerts have fired recently, without requiring my team to look at the whole list of historical alerts looking at the datetimes to see if they're recent etc. It would just be much simpler to have this view which shows them the exact items they should be concerned with.

I noticed that there is a "lastOccurredAt" field mentioned in the docs, which sounds like close to what I'd want...I couldn't figure out how to dynamically filter to "the last 24 hours" with it...

Any insight is appreciated, thanks!


Answers:
author: Nick H
body: Hi [@Chris Redekop](/t5/user/viewprofilepage/user-id/4636210) ,

Unfortunately our Alerts tab doesn't have the functionality to query on the last day. It can only query on the exact date at this time: <https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/>

We do have an open feature request for this that I've gone ahead and added you to in the meantime. That ticket for reference is **MORPHEUS-904** ; *Ability to save search filtered by time (i.e. Last Day)*. Since our tickets are not publicly facing, we'll reach out here if/when this is available.

Within the Alerts tab, your users should be able to search for all alerts over the last day using our prebuilt options though:

![alertscom1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/169515i1CE404E681C50E71/image-size/large?v=v2&px=999 "alertscom1.jpg")

comments: author: Chris Redekop
body: Thanks....yeah, it would be nice to be able to specify that in the saved search, instead of requiring the team to always explicitly choose their the timeframe. I'm hoping to make this as easy as possible for them...harder for them to screw it up ? Oh well hopefully that feature will come relatively soon. Thanks!


author: Richard Labont?
body: Any update on this one? Any chance I can be added to **MORPHEUS-904**as well to follow progress?


Tags: cloud
Does Salesforce Integration support Sales Cloud?
Asked by Eric Kogan:

Hello, my company uses Salesforce Sales Cloud, with basic Case functionality. We do not have Service Cloud. Is it still possible to use the OpsGenie integration, or do we need Service Cloud?

Thanks!


Answers:
author: Samir
body: Hi [@Eric Kogan](/t5/user/viewprofilepage/user-id/4637537) !

Our integration is designed to be used with Salesforce Service Cloud. We do not have a pre-built integration with Salesforce Sales Cloud. I would be happy to enter a feature request if you could share some details on how you would want this integration to work?

Can you provide use with an explanation of how you would imagine this integration to work with OpsGenie? What's the use case? Some examples below to help you think about it:

* *I need Alarms in tool X to create alerts in OpsGenie. I'd also like OpsGenie to acknowledge the alert when I set the problem to "in progress" in X.*

* *I need to forward OpsGenie alerts to Y as new tickets. Plus, I need to be able to change ticket status when I ack/close the alert.*

* *I need to have two-way synchronization between my alerts in tool P and OpsGenie. So, if I ack the alert in P it should auto-ack the OpsGenie alert, and vice versa.*

* *It would be nice to execute my subroutines in tool Z from the OpsGenie alert's custom actions.*

Thanks,

Samir
OpsGenie Service relationship for dependent services does not prevent duplicated incidents
Asked by Diego Mendes:

I did setup service dependencies as document in the docs

<https://support.atlassian.com/opsgenie/docs/create-a-service-relationship/>

but it seems it doesn't add any value to the monitoring!  

I have a setup as follow:

The Service A that depends on Service B.

I was expecting it would prevent duplicate incidents when **Service B** fails and an incident are created for **Service B** , but **Service A** would also fail, because it depends on **Service B,**and now there are 2 incidents, where I would expect only one incident, and have both services linked to the incident.

If the service relationship doesn't do this kind of check, why would we use it?


Answers:
author: Connor Eyles
body: Hi [@Diego Mendes](/t5/user/viewprofilepage/user-id/4636336)

Service dependencies currently are really just for "Visibility", so it shows it on the service status page, but not on the incident itself.

It also is used in the Incident Investigation feature with [Bitbucket Cloud workspaces to services in Opsgenie](https://docs.opsgenie.com/docs/bitbucket-connection). So you can map repositories to Services, and if an incident occurs on ServiceA that has a relationship with ServiceB, you can pull in any deployments from the repository mapped to ServiceB that could be a potential cause for the incident.

A more detailed response on this can also be found on this community article here <https://community.atlassian.com/t5/Opsgenie-questions/Services-relationship-and-teams-How-it-works/qaq-p/1382317>

Hope this helps!

Thanks,

Connor

comments: author: Diego Mendes
body: Hi Connor,

Thanks for the answer. Not what I was expecting to hear but clarified my doubts.

It would be really helpful if OpsGenie could aggregate the incidents to centralise to escalation and communication into a single incident.

When a core service that affects everything else fails, we wouldn't want to wake up the entire company at night knowing only a specific team could sort this out.

Is there anything in the roadmap to cover this scenario?


author: Connor Eyles
body: Hi [@Diego Mendes](/t5/user/viewprofilepage/user-id/4636336)

So from my understanding and please correct me if I am wrong, If Service A dies only because Service B died, only wake up the folks that will fix Service B (since Service A will get fixed by proxy). Ideally you would want just the one Incident for this right?

You can't aggregate Incidents however you can assign more than 1 service to an Incident, for example Service B is real cause of the issue here have just the service B responder teams added to the Incident and assign the multiple affected services.

If you are worried about the owner team for each of these services being notified about the Incident then I would suggest just having the 1 service added to the incident that needs to be fixed.

For visibility on the affected services you can dive into the affected service to see its relationships without it having to notify your entire company.

I hope this helps and happy to elaborate further.

Thanks,

Connor
SLA + Conference Rooms - MS Teams
Asked by David Meredith:

Hi there,

The posts I've found relating to this are about a year old. Does anyone know if support for MS Teams is being worked on to be used as a Conference Room? I imagine there are thousands of users that utilise this rather than Zoom.

Also, Major Incidents handled in Opsgenie aren't tracked by SLA currently. Is this being worked on as this is the default functionality in JSM for handling Major Incidents.

Many thanks,  
Dave


Answers:
author: Rahul S
body: Hi Dave,

Rahul from the Opsgenie Team here.

We do have an existing feature request\[**TARDIS-4439** \] for introducing MS teams with our Conference Room. I will make sure to add your request to it and we will keep you posted on this thread when this is implemented.

I understand that you wish to track SLA's for Incidents in Opsgenie, similar to the [SLA feature](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-slas-and-where-can-i-see-them-in-my-service-desk/) offered on JSM product.

While this is not possible in the current Incident design, we have had similar requests for the same. I have just added you to an existing feature request\[**AG-364**\]

*** ** * ** ***

Please note that our Product team reviews all feature requests together and they prioritise those with higher demand to be implemented first and any feature requests will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

Further, every feature requests tickets are logged on our internal system without public access for our customers.

*** ** * ** ***

Hope this is helpful for you.  

Kind regards,  
Rahul  
Opsgenie Support


Tags: ms-teams

sla
How to change the bambooHome directory?
Asked by Ryan Wilbur:

In overview -\> system information -\> environment variables. I have

* BAMBOO_HOME=/var/atlassian/application-data/bamboo

how can I change this variable or bambooHome directly?


Answers:
author: Ryan Wilbur
body: I was able to modify the {bamboo-install-dir}/bin/setenv.sh to change the bamboo path at the top, then restart bamboo and it worked.


author: Gonchik Tsymzhitov
body: {bamboo_installation_directory}/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties

Please, checkout that one

<https://confluence.atlassian.com/bamboo/locating-important-directories-and-files-289277247.html>

comments: author: Ryan Wilbur
body: I modified the path in that file and restarted bamboo and it did not update the path in the system information


author: Gonchik Tsymzhitov
body: So that's variable BAMBOO_HOME set by maybe some scripts.

it can be you systemctl file or setenv.sh or something.

Could you share more info about your installation?


author: Ryan Wilbur
body: Running bamboo server in a docker container. I am trying to rebuild the bamboo server container from the volume.


author: Gonchik Tsymzhitov
body: Okay, what's the purpose to changing the internal home location?

because you can how do you want the volume.


Tags: bamboo-administration
How to disable spec branch execution?
Asked by Simon Beyer:

Hi,

is there a way to disable the new spec branch execution for bamboo branches (Java PlanSpec)? I want all my branches to be executed as plan branches to roll-out pipeline changes Repository wide for all my branches.

This feature helps to test new pipeline features but forces me to rebase all my branches to get them.

Thank you in advance!


Answers:
author: Alexey Chystoprudov
body: One of the option is to keep Java specs at another repo
Unable to get data in search box
Asked by Ayashakanta Mishra:

I am Unable to get data in search box

![bamboo_search.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/131396i45E945786554807F/image-size/large?v=v2&px=999 "bamboo_search.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain the question a bit more? What does "unable to get data in search box" mean and what has it got to do with the screenshot?
Api rest send to stop build execution. But will not stop.
Asked by Aram Jachatryan:

If I send through REST API a specific build job to stop. Actually I'm receiving a 204 status code and the build is stopped when you go to the bamboo interface. But when I go to the agent pages I can see that the job is still running and the log is growing up.  

I guess it is a bug ...   

I'm using this endpoint:

### /queue/{projectKey}-{buildKey}-{buildNumber : (\[0-9\]+)} {#toc-hId-1225829507}

Sending a Delete.

<br />

<br />

<br />

<br />


Answers:
author: Stanislav Panchenko
body: Yes, it seems a bug in Bamboo Rest API. The behavior of "**Actions --\> Stop job** " is different from the Rest API call. We use Bamboo 6.9 and +.inlineBodyFromPath(".scripts/test.sh"). As you described, Bamboo cannot stop a build, it continues to run until all child processes are finished.   
<https://jira.atlassian.com/browse/BAM-21065>
Branch plans with multiple repositories
Asked by Mihails Kuzmins:

Hello,

I use a Bitbucket server integrated with Bamboo.

I have literally the same build steps for multiple repositories. Therefore, I added all repositories to one plan (only the top repository is a default one), added a trigger "Bitbucket server repository trigger" and a branch plan configuration "Create plan branch - when a new branch is created" for testing.

It works fine with the default repository (when a new branch is created, a branch plan is created as well), but it does not work for non-default repositories, so I wonder is there a way to do it?


Answers:
author: Ramya Ranjan Jena
body: Have you deployed the webhook process on your repo?

comments: author: Mihails Kuzmins
body: if i change the non-default repo to default. Everything works. Do you have a suggestion what webhook it should be?
If my source code version repository is Git which is on premise can i run the test on Bamboo cloud?
Asked by Ritu Agrawal:

If my source code version repository is Git which is on premise can i run the test on Bamboo cloud? Or do i have migrate my Git to cloud Bitbucket then only i can schedule jobs in a Bamboo cloud?


Answers:
author: Ramya Ranjan Jena
body: Hi  
You can integrate Git with bamboo, Use the webhook process for Continuous integration. Try to put your ssh key of the Bamboo server in the Git Hub repo. And there is no Bamboo cloud version I think.


author: Jack Nolddor [Sweet Bananas]
body: Hi Ritu, as far as I know there isn't any cloud version of Bamboo.

The most similar thing you can find is the Bitbucket Pipelines offered on Bitbucket Cloud which can be use only if you are using Bitbucket Cloud already.

Regards

comments: author: Ritu Agrawal
body: Hi,

I am completely blocked on one thing, when executing the repo from bamboo getting the below error.

![Bamboo-Issue-Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/166715i08531F4D83134939/image-size/large?v=v2&px=999 "Bamboo-Issue-Capture.PNG")


Tags: cloud

identity-manager
Final stage is not executed when stopping a build
Asked by Sven Lorenz:

When setting up a build with a final stage, I expect that this stage is always executed. But when a build is stopped, the stage is not executed. Why is that and how can I make this stage executed, even if the build is stopped? For final tasks it works, but not for final stages.


Answers:
author: Marcin Gardias
body: If user decides they want to interrupt the build process then build process is interrupted, it's that simple.

You can stop individual jobs and in that case, the final stage is going to be executed.