youngmon/atlassian-qna huggingface dataset:
Handling clients in lists
Asked by Nebojsa Damjanovich:

Hi, I have these lists:

* Today
* This week
* Focus
* Done
* ... and then list for every client

Every client has a color tag so I can recognize the card when I move it to This week, Today, and Done.

This way I must review my client lists daily and prioritize manualy.

Is there a better way of handling clients in Trello?


Answers:
author: Iain Dooley
body: [@Nebojsa Damjanovich](/t5/user/viewprofilepage/user-id/2697275) I use a "board of boards" approach. That is, each client has a card with a board linked to it, where all the possible tasks (and their state) reside. This means I can share those boards with my client, and still have one place where I can keep track of the "meta" progress of that client.

When I want to take action on a task in each individual board I add myself to it. If you're using Trello "out of the box" this means you see it in your cards view, but I also have an integration called Benko Board which aggregates cards I'm added to in one place (among other things):

<https://trello.com/integrations/#benkoboard>

Here is a blog from Trello about linking boards to cards:

<https://blog.trello.com/related-cards-related-boards>

This process is also one you can automate with Trellinator, in fact, the video I produced on the Trellinator homepage basically shows this process:

<https://trello.com/integrations/#trellinator>

comments: author: Nebojsa Damjanovich
body: Thanks! I'll try this


author: Jodi LeBlanc
body: Hi [@Nebojsa Damjanovich](/t5/user/viewprofilepage/user-id/2697275) you may want to check out the Trello.com/inspiration for some ideas related to organizing clients. Here is one I particularly like called multi-client content calendar.

[https://trello.com/b/l5bVFz1h/multi-client-content-calendar](https://trello.com/b/l5bVFz1h/multi-client-content-calendar?)

If you like the board you can go to the right of board, copy it to your boards and modify it based on your needs.  
I hope this helps.

Thanks,

Jodi

comments: author: Nebojsa Damjanovich
body: Thanks!


author: Jodi LeBlanc
body: The Client status and client matters boards are also great examples:

<https://trello.com/b/NwW8ilUx/client-status-legal>

<https://trello.com/b/B1aaST5z/client-matters-legal>


author: Nebojsa Damjanovich
body: [@Jodi LeBlanc](/t5/user/viewprofilepage/user-id/1186643), I saw that you are working as a coach - what's your method of handling clients on one board?


author: Nebojsa Damjanovich
body: This is example of my board where all clients are in separate lists but on one board <https://trello.com/b/VPMrddON/client-lists-in-one-board>


author: Jodi LeBlanc
body: Thanks [@Nebojsa Damjanovich](/t5/user/viewprofilepage/user-id/2697275) I have adapted the People Management board for my coaching, it is from the Trello inspiration boards, here is the link:

<https://trello.com/b/Gnp6hdw9/people-management>
Any way to stop an page link from pointing to draft mode?
Asked by Joel Shapiro:

So I'm in a weird position where I'm trying to link to a confluence page, but every time I use \`/link\` and type in the page title, it links to the draft (edit) mode of the page and not the page itself. This has the fun side-effect of the folks who click on this link to see the pages I'm referencing not only have a longer page load time, but now they're also afraid to click things because they don't want to accidentally edit my doc.

How can I get \`/link\` to point to the page instead of its edit mode?


Answers:
author: Shannon S
body: Hello Joel,

Welcome to Atlassian Community. It's nice to have you join us! I hope you're doing well. That's a behavior I haven't seen in Confluence before.

1. You mentioned the shortcut you're using is /link, so am I correct in assuming this only occurs on the new editor?
2. Do other users encounter the same problem?
3. Have you seen this happen on other pages?
4. If you edit the link and save it without making any changes, does that resolve the problem?

I look forward to hearing from you!

Take care,

Shannon

comments: author: Joel Shapiro
body: Hey Shannon, thanks for reaching out! Against all odds (and weeks of it not being the case), the issue appears to have sorted itself out. If I notice that it's still doing the behavior, I'll let you know. But as of now, I can't reproduce it.


author: Shannon S
body: Hi Joel,

Glad to hear that it's sorted!

Take care, and have a pleasant rest of your week.

Shannon


Tags: cloud

confluence-cloud

draft

edit

link
Remove login redirect to crowd server
Asked by Dustin Metcalf:

A while ago we setup a crowd server for SSO login for our Atlassian stack. It didn't end up working, so we disabled it and went back to using Jira as the user directory. I was able to remove the crowd server system from Jira, but even after removing all traces in Confluence I still get redirected to the SSO login server which no longer exists.

I have followed the instructions here <https://confluence.atlassian.com/doc/reverting-from-crowd-or-jira-applications-to-internal-user-management-188086.html> as well as other places telling me to remove the crowd server from cwd_directory in mySQL as well as other traces found in multiple locations throughout the DB. Even after doing all this and restarting the confluence server I'm unable to get to a good login page and instead keep being redirected to the old Crowd server.


Answers:
author: Matt Wilks
body: Did you revert your seraph-config.xml and move the crowd.properties file (on the Confluence Server, I think it's in the \<install dir\>\\confluence\\WEB-INF\\classes dir) ? I'd have to dig deeper on my Dev instance, but that's what I would do as a next step, if you changed those when implementing the Crowd SSO.

Are you using SAML?


Tags: confluence-server

server
Confiforms formula to combine multi-user field values
Asked by Joanne Succari:

I have 2 fields in my form: users1 and users2

Both fields are not required

I want to create a separate formula field "approvers" in the same form and want to combine users1 and users2 to create a list of usernames

Eventually, I would like to leverage the resulting list of approvers in the "edit" configuration of another form as "entry.approvers.asList"

Is there a function (or functions to chain together) that combines the values of 2 multi-users fields before I transform the result to a comma-separated list?

[@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)


Answers:
author: Alex Medved _ConfiForms_
body: Hi

There is no magic formula to use and you need to combine a few operators to achieve the desired result - <https://wiki.vertuna.com/display/CONFIFORMS/Supported+math+operators%2C+formulas+and+functions>

You can use formula like below to concatenate non-compulsory multi-user fields together

```
CONCAT("[entry.users1.asList]", IF(EMPTY("[entry.users1]"), "[entry.users2.asList]", IF(EMPTY("[entry.users2]"), "", ", [entry.users2.asList]")))
```

Alex


Tags: confiforms

confluence-server

server

user
Can I schedule a meeting with an Atlassian support member?
Asked by Ashley Bird:

I would like to schedule a meeting with a support member. I have some basic questions about how to improve the look at feel of Confluence but I need someone with the expertise to help me and provide suggestions. I am not confident enough to make big global changes without advice or review from someone else. Thank you

Ashley


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian support don't do that sort of thing, they rely on their partners to do consultancy. You should have a look for a good match for you on <https://partnerdirectory.atlassian.com>


author: Joshua Sneed Contegix
body: Hi Ashley,

Have you tried <https://support.atlassian.com/contact/#/> ? Cheers!


Tags: cloud

confluence-cloud
Q&A in Jira Service Management
Asked by Karla Hotmail:

Hello  
I am evaluating Jira SM and I need to include self-service and knowledge base, do I have any options within JSM, not to use confluence? Like Q\&A


Answers:
author: Nic Brough -Adaptavist-
body: Yes, you can use whatever you want for a self-service and knowledge-base.

But Jira can only use Confluence as an integrated knowledge-base.


Tags: cloud

confluence-cloud

jira-service-management
Accessing a specific node behind proxy/lb
Asked by asif_iqbal:

We have confluence DC setup behind a proxy load balancer like this

# Confluence DC Cluster  
\<Proxy balancer://confluencedc\>  
BalancerMember http://confnode1:8098 route=1  
BalancerMember http://confnode2:8098 route=2  
BalancerMember http://confnode3:8098 route=3  
ProxySet stickysession=ROUTEID  
\</Proxy\>

I am looking for a config where I can access a specific node. Is that possible?

Thanks,

Asif


Answers:
author: Niranjan
body: Hi [@asif_iqbal](/t5/user/viewprofilepage/user-id/3745626) ,

You can access the node with the port number - http://confnode3:8098. If you access the node directly, the request will not go through LB.

The routing algorithm depends the node to which the requests will be redirected to. A simple option would be to comment all the nodes except confnode3 in LB, if you want to test something. With single node, if you access the common url, your request will be redirected to confnode3.

comments: author: asif_iqbal
body: There is no direct access to a node from my browser. I need to hit the proxy server first. Only proxy server has access to the nodes.


author: Niranjan
body: Did you try with the node IP and port? Network team should be able to help you to access the application via node


author: asif_iqbal
body: We had it designed that way so Akamai (allowed IPs) -\> proxy.example.net/confluence can be only way to access confluence. I think may be we need a config on proxy server itself to connect to a node. I added a new ProxyPass to connect to a single node does not work since context path /confluence is tied to connection through LB. So I tried a second context path and confluence cluster does not like multiple context paths. So need another option. Possibly additional vhosts per node with a another dns entry?


Tags: confluence-server

server
Self service in Jira Service Management
Asked by Soporte ITSTK EC:

Hi,

I need implement Selfservice en Jira Service Management, i know it is possible deploy Confluence for that  
My question is how to count the users for confluence, for Jira SM we have 17 agents and 250 users, so ?for Confluence the user is the agent??


Answers:
author: Brant Schroeder
body: [@Soporte ITSTK EC](/t5/user/viewprofilepage/user-id/4093488)

If you connect Confluence to Jira Service Management the only licenses you will need on Confluence are for those who will be maintaining and editing articles which are usually the agents. Do you would only need 17 confluence licenses.

comments: author: Soporte ITSTK EC
body: Thanks! I proceeded in the indicated way and works


Tags: cloud

confluence-cloud

jira-service-management
Error while fetching page properties report data: Internal Server Error
Asked by Matthew Lawson:

We are receiving the following error on several page in our wiki spaces:

"Error while fetching page properties report data: Internal Server Error"

The commonality between pages is that the author/creator is no longer with the company and is now listed as "(unlicensed)" - is there anyway we can resolve this?

Can an update be submitted to update the author? I have already tried copying the page tree but we get another error when doing so.

<br />

Any suggestions?


Answers:
author: Fabian Lim
body: Hi [@Matthew Lawson](/t5/user/viewprofilepage/user-id/4430324)

If you are still experiencing this issue, I recommend you open a ticket with [attlasian support](https://support.atlassian.com/).

Regards


Tags: cloud

confluence-cloud
Create new page from within the space sidebar in Confluence Server?
Asked by Tobias Helms:

Hi folks,

as you all know, Atlassian brought a great intuitive feature to Confluence Cloud, which allows to create new pages from within the space sidebar.

![2021-06-09_16h40_56.gif](https://community.atlassian.com/t5/image/serverpage/image-id/146807iEC73B33DE0C9FD38/image-size/large?v=v2&px=999 "2021-06-09_16h40_56.gif")

Question: Is there any possibility to get this feature to Server? And with "any" I mean also third-party apps, if there's no other way.

Looking forward to your responses.

Many thanks in advance and  
best regards

Tobias


Answers:
author: Ruslana Smirnova
body: Good point. It would be a very useful feature!


Tags: confluence-server

server
504 error after IP change
Asked by Ben Stone:

Hi,

I'm hoping someone here can help as I've about run out of ideas. We currently run a couple of Confluence instances, one for testing, one in production. They both run on Centos, and have been running fine.

We are currently in the process of a network migration, during which I have to change the IP address of the Confluence servers. When I change the IP of these servers I can get to the log in screen fine, however when I try to log in I get a 504 gateway timeout error.

I can still log in as admin, so I know the server is up. The issue only seems to affect LDAP users. Every now and again I find that the login completes just fast enough to not get the 504 error, so I know that in theory there are no network, or routing issues.

As soon as I change the IP back, the gateway timeout goes away, and users can log in again instantly.

My guess is that something is caching the old IP address somewhere, but I've gone through every log file, and config file I can find, and I've not found anything. Basic ping tests show that DNS is resolving to the correct IP.

Has anyone ever seen anything like this before?

Thanks,

Ben.


Answers:
author: Brant Schroeder
body: [@Ben Stone](/t5/user/viewprofilepage/user-id/4368467) Welcome to the Atlassian Community.

If you are able to log in utilizing the local Jira directory but are timing out on LDAP it sounds like a routing issue. Can you traceroute the request from Jira to your LDAP server? Sounds like the request is routing back to the old instance. I am assuming that the LDAP server is using the hostname to connect and this is routing to the old IP address.

Also what are you seeing in the Jira logs?


Tags: confluence-server

server
Labels and texts from a new space aren't visible on global search
Asked by Alice MENASSA:

I have two differents spaces for myself only. In the first one, everything is fine and I have a lot of labels. But in the second one, the one I just made, the new labels I have created aren't visible on anything except the document. When I try to put them in the Search, they don't show up. When I click on one to search for the documents with this label, it says "no page with this label". Also, when I try full text search and type a word of a document which is in the second space, the document doesn't show up. Confluence seems to recognize only my first space.


Answers:
author: Brant Schroeder
body: [@Alice MENASSA](/t5/user/viewprofilepage/user-id/4430140) Welcome to the Atlassian community. Are you still have the issue? I am wondering if it just needed some time to index the information so it would be searchable.


Tags: cloud

questions-for-confluence
What's the right syntax for pulling data from child pages using the report info macro
Asked by Fernando Morente:

Hello there,

I have been trying to find the right syntax for the key of a 'report info' macro but have not succeeded.

Scenario:

I have a set of children pages from which I want to extract data and create a summary page. I have rightly pulled the data from the children pages titles but I do not know the syntax to pull data that is nested, having tried:

**expanded:item \> data:Business Manager**

**expanded:item \> data:Contacts \> Business Manager**

I basically need to identify that 'Business Manager' is located under 'Contacts'.

Thanks for your help


Answers:
author: Gaurav
body: Hello [@Fernando Morente](/t5/user/viewprofilepage/user-id/4430072)

In case you are still facing this issue, I would suggest the usage of 2 Macros; Page Properties and Page Properties report.

The Page Properties would be set on the child pages while the Page Properties Report can be used to pull the required information (defined in the Page Properties) on the parent page.

Please share if you need further details on the usage of these macros.

Kindly accept the answer if this helps.


Tags: report
custom metadata and queries
Asked by Sebastian:

Hi,

I'd like to create a catalogue of pages, where each page should have a set of meta-data-fields. Next I'd like to be able to query the metadata and retrieve a list of pages that match my criteria.

The editing process for the catalogue pages should be "wiki-like": anyone can edit, history will reveal who changed what, internal setup of a page is "unstructured" - just the meta-data fields are prescribed.

This is possible in other wiki-engines (mediawiki).

Is this possible out of the box in confluence cloud, are there suitable addons, can we script it ourselves?

Thanks, Sebastian.


Answers:
author: Sebastian
body: I think the answer is "page properties" - too simple !


Tags: cloud

confluence-cloud
Prevent notifications if triggered by a specific user in Confluence
Asked by Rob:

We have an account in Confluence (server install) that is used by a security scanner. One of the side effects of this is that the scanner will go through and simulate clicking on the Like button on many of the pages in Confluence. Thus, the users that are watching said pages get spammed with email.

Is there any way to prevent/disable notifications from going out if caused by this certain account? I don't want to stop notifications going to the watchers if I were to like a page or upload something, just this special scanner account we had to make.

Or am I kind of stuck with this happening?


Answers:
author: Brant Schroeder
body: [@Rob](/t5/user/viewprofilepage/user-id/3659622)

I am not aware of anything in Confluence that would allow you to do this. Have you thought about filtering on the email server. Confluence would still send out an email but you could put a rule in place on your email server to prevent the messages from going through.

comments: author: Rob
body: Thanks for the reply [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) !

I don't have control over the email server as we are just a small piece of our larger company.

I sure could setup some individual rules on each person's inbox and just dump them from that user though.

Thank you!


Tags: confluence-server

server
combien de projets peut on cr?er au total?
Asked by Gabriel Diouf:

je voulais savoir combien de projets peut on cr?er dans confluence?


Answers:
author: Alexis Robert
body: Bonjour [@Gabriel Diouf](/t5/user/viewprofilepage/user-id/4429975) ,

il n'y a pas de limites de projets (appel?s Espaces dans Confluence) : vous pouvez cr?er autant d'espaces et autant de pages que vous le souhaitez.

Il y a cependant une limite de stockage, si vous mettez des pi?ces jointes (documents, images, etc) dans vos pages. Le plan gratuit dispose de 2GB de stockage, et 250GB pour le plan standard. Le Premium quant ? lui n'a pas de limite.

Vous pouvez retrouver plus d'informations sur la documentation Atlassian : <https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/>

Bonne journ?e !

--Alexis


Tags: cloud

confluence-cloud
Integrate the knowledge database from Confluence into our own software
Asked by Kerstin Elsner:

We have our own software that we develop and sell.  
To support our customers, we have built a large knowledge database in Confluence.

We had already tried to integrate this into our software via html export, but the formats in it are not nice and would now all have to be programmed individually with effort.

Is there another way to integrate the knowledge database into our software without z. B. Format losses? Or another plug-in that also transfers formats?

Thanks for support


Answers:
author: Brant Schroeder
body: [@Kerstin Elsner](/t5/user/viewprofilepage/user-id/4188836)

You could make the space public and just link to it as your Help in the application. If you can not make the information public you could use the API to connect to Confluence and deliver content through the API. You would loose formatting this way and you would have to create your own stylesheets.


Tags: cloud

confluence-cloud
Creating Jira tickets in Confluence is buggy
Asked by Nicole Zaghlol:

For the last 2-3 weeks I noticed, that I can't properly create Jira tickets in Confluence. Here's what I'm doing:

- I write my user story in confluence and publish it

- I highlight the title and create a user story (nothing unusual up to this point ;-) )

- the page reloads and usually, a link to my Jira ticket is added below the title, but nothing happens

- I try again, and it works

- when I open my backlog, I suddenly have 2 Jira Stories - one that is linked and one that isn't.

Has anyone had the same experience lately? If so, have you found a way to make it work again? I find it quite annoying to have to delete half of my user stories because they're not linked right and that I always have to link it twice, before it works.

Like I said, it used to work perfectly fine until a few weeks ago :-(

Cheers,

Nicci


Answers:
author: G subramanyam
body: Hi [@Nicole Zaghlol](/t5/user/viewprofilepage/user-id/4296839) welcome to the Atlassian community forum.

At the moment I'm able to create a user story in confluence and it appears on the Jira board. Unsure, if their is bug or some other factors creeping. May I request you to raise a [support request](https://support.atlassian.com/contact/ "Atlassian support channel") with screenshots.

Stay safe and stay healthy.


Tags: cloud

confluence-cloud
Trello, Slack integration, self-join
Asked by whyameye:

How do members of my slack team "self-join" my Trello team such that we can be sure the trello account they create is associated with their slack account? I can't seem to find an explanation of how self-join is supposed to work and I haven't found a slack command to join members of my the slack team to the trello team.


Answers:
author: Iain Dooley
body: [@whyameye](/t5/user/viewprofilepage/user-id/2695605) one option is to use a an SSO identity provider (G-Suite/Office365) for both Trello and Slack, that way they're all tied back to the same account. There's no self join for teams, only boards.

comments: author: Ben_Randall
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)- This page seems to indicate otherwise. [https://trello.com/en-US/guide/team-administration.](https://trello.com/en-US/guide/team-administration.?) The section called "Be a Slack(er)" indicates that by linking to a Slack team they can join the Trello team.

Additionally, there is a tip that says:

**\> #TrelloTips:** [Business Class](https://trello.com/business-class?utm_source=guide&utm_medium=team%20administration) team admins can choose whether any member of a linked Slack team can join the team or if Slack team members should only be invited manually.

The current configuration for my team is: "Slack team members can **self-join** this Trello team." which implies that I need Business Class if I want to *disable* that functionality.


author: micky_schlamp
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) - I found the same problem as [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)


Tags: slack