Manually create user account via mqsql in confluence?
Asked by Dianna Newman:

I cannot log into confluence and the installation is not linked my working Jira.

Is it possible to create a confluence account via my mysql datbase? If so, how? I need to login in order to see all of posts which I see are all in the database connected to mysql.

Also what do I change so that JIRA is linked at the left menu as a second choice? I currently see two confluence links. Both have the same url.


Answers:
author: Tuan Tran Manh
body: i tries configure Atlassian Crowd Server, account original in Jira. When i disable sync login on confluence to jira on the confluence, i cant login on confluence, could you help me convert account admin? how can i use account internal by confluence ?

Thanks,


author: Nic Brough -Adaptavist-
body: It's an option, but it would be better and easier to get your existing accounts admin rights. It's very important that Confluence is **stopped** while you do this. See <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

comments: author: Dianna Newman
body: There are no users or administrators in the confluence database. I am certain of this.


author: Nic Brough -Adaptavist-
body: Mmm, then there's very little chance that anything is going to work - how did you manage to destroy the user lists?

It may be possible to undo that, but if not, then the doc I gave does have a last-resort of adding a new admin user.


author: Dianna Newman
body: There are no users in the original database too. Is it possible it was using the JIRA database for the users? Also, I started off without a database to begin with.

The steps to add an admin user do not work.

I see all of the body content in the database though.


author: Nic Brough -Adaptavist-
body: It could have been using JIRA, but that still comes back to the question of how you managed to break it - what did you change that made it stop working?

The Confluence "getting an admin account" work fine for me (I've used it 8 or 9 times on one of my current projects, so I know it works)


author: Dianna Newman
body: Well, it was originally on a different domain and different port so I replaced everything with the old url to the new one.

I also did not back up via the software before I rebuilt the original server. I am using the database from mysql. It was originally in Linux and now I'm using Windows.

Is there a way via the database to connect confluence back to Jira?

Also, is there anyone that could manually help me with this? I'm sure it's not complicated for people who know the software and mysql well.


author: Nic Brough -Adaptavist-
body: The problem here is that you've inadvertently destroyed information that's needed to tell you what to do to recover it.

Yes, you can manually create a new admin user, but you've said it doesn't work (although not why it doesn't work, when it works for others). My fear about trying to connect to another system for authentication is that you don't **know** that was working before, so you could be running off down completely the wrong path (and it's harder than creating a new admin user)

You could try <https://support.atlassian.com> too - they're there to help with the ones the community can't help you with directly.


author: Arpit Manaktala
body: Your initial link has nothing to do with creating a brand new admin.


author: Nic Brough -Adaptavist-
body: It did 2 years ago.

You should not be trying to create a new admin any more. Use the link to recover the existing admin account, then log in as the admin and add other admins.


author: Arpit Manaktala
body: The issue I'm having is all of the current admins are having a not permitted error on every single webpage in Confluence. The LDAP is not set up yet so that may be why but the localadmin account on the internal directory should be able to access it but it's still not working.


author: Nic Brough -Adaptavist-
body: That suggests the internal directory is disabled or that there is an admin account in your LDAP masking the local one (for example, if you have "admin" internally and "admin" in LDAP and LDAP is higher on the list than internal, then it will be trying that one, even though LDAP is not functional)

You'll need to try some database tricks. Stop Confluence and go look at the CWD_DIRECTORY table. There will be at least LDAP and Internal in there. Check that Internal is enabled, then either reverse the order of them, or disable LDAP. This will make Confluence check the internal directory and the local account should be able to get in then.


author: Arpit Manaktala
body: Thanks for the help. The issue is that I am on the older Confluence, specifically the one with os_user, os_group, and os_user_group. Can you link me to an article on how to disable LDAP on debian? I believe that is my only option at this point.


author: Nic Brough -Adaptavist-
body: Ah, that's a totally different case then, as you're on Confluence 3.4.9 or lower.

Start again, at <https://confluence.atlassian.com/display/CONF256/Restoring+Passwords+To+Recover+Admin+User+Rights>

(And when you've got it working, seriously consider an upgrade...)


author: Arpit Manaktala
body: See I tried this, the issue is no matter who's password I change, the LDAP is in front of the local directory so I need to disable LDAP because this is just a staging server and I won't be able to connect to the LDAP server.


author: Nic Brough -Adaptavist-
body: Mmm, you might find you have no internal directory, but you should be able to remove LDAP.

There's a file called atlassian-user.xml which is where you define the LDAP server(s). I think it might be under confluence/WEB-INF/classes, but I'm not sure.

If you comment or remove the LDAP connection in there, it should stop trying to use it.


Tags: confluence-administration