youngmon/atlassian-qna huggingface dataset:
Preview .pdf and .xlsx in v.6.1.1
Asked by Tatyana Kuznetsova:

Hi!

We using Confluence v.6.1.1

Preview .pdf and .xlsx not working:

* for .pdf files it is offered to download them.
* for .xlsx files it is offered to download them also or it is previewing but uncorrect (look at the picture)

Maybe this problem is fixed in version 6.1.2 and up?

![to be.png](/t5/image/serverpage/image-id/3539iCADADC1B969EAA7A/image-size/large?v=v2&px=999 "to be.png")![View xlsx.png](/t5/image/serverpage/image-id/3540i3235CF5E348FB014/image-size/large?v=v2&px=999 "View xlsx.png")![Download.png](/t5/image/serverpage/image-id/3538iB550BC7649D78C2B/image-size/large?v=v2&px=999 "Download.png")


Answers:
author: Yanick Belart
body: Hi

We also have the same problem. The preview of XLSX Files doesn't work. We just see the loading icon all the time, but nothing happen:

![2018-04-20 16_30_09-.png](https://community.atlassian.com/t5/image/serverpage/image-id/20227i1E58394F491BCB03/image-size/large?v=v2&px=999 "2018-04-20 16_30_09-.png")

Confluence 6.2.4

Google Chrome V 65.0.3325.181 (Official Build) (64-bit)

We already flushed the cache on Confluence and in Google Chrome. Still the same issue.

Thanks for helping.

Bests,

Yanick

comments: author: Sven Rollinger
body: The same here.

Google Chrome Version 78.0.3904.87 (Offizieller Build) (64-Bit)


author: Warren
body: Hi

We're having a similar problem with Excel workbooks on the cloud based version of Confluence. Up until a few weeks ago, we could view the worksheet within the Confluence page without even clicking on it, but now it looks like the screenshot below i.e. useless, unless we edit it

![Picture0002.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/3731i932152423CB98107/image-size/large?v=v2&px=999 "Picture0002.jpg")


author: AnnWorley
body: If you recently upgraded from a version prior to Confluence 5.7, you amy be running into the issue described in [Unable to preview attachments using the new file preview in a page after upgrade to 5.7 and later versions](https://confluence.atlassian.com/confkb/unable-to-preview-attachments-using-the-new-file-preview-in-a-page-after-upgrade-to-5-7-and-later-versions-715132830.html)

If this behavior is not after an upgrade, then please let me know:

1. When was the preview issue reported?
2. Were there were any moves, adds or changes around that time to the network or other infrastructure?
3. Does it matter what browser is used?

Regarding the issue being fixed in a later version, I searched our public bug tracker (<https://jira.atlassian.com>) and found a lot of bugs around previewing PDFs but nothing that seems to match your case. The good news is, that if it's not a bug we can probably figure out how to fix it.


Tags: preview
How can I find text on a page?
Asked by Mark Jones:

* I am using CTRL F which brings up the Confluence Find and Replace panel.
* BUT, when I enter my text and click the search button, the page does not automatically display the yellow highlighted text.
* I have to scroll through the whole page to find the yellow highted text.
* This is possibly a problem with the browser, Chrome Version 40.0.2214.115 - this is the only browser I have access to as is governed by the company I work for.


Answers:
author: Stephen Deutsch
body: This might work:

Press F12 to load the Chrome developer tools, then switch to the "Console" tab.

Insert the following text after the \>:

window.find("searchterm");window.getSelection().focusNode.parentNode.scrollIntoView();

replace searchterm with whatever you're looking for and press Enter. The text should then be selected in grey and present in the viewable area. To find the next instance, press the up arrow key and press Enter.

If there are no more instances of the text in the page, it will do nothing. In order to search for the same term again, you'll have to refresh the page.


author: Stephen Deutsch
body: If you search for the text and press Enter (maybe an additional time) does it jump there? I haven't used Chrome 40 for a long time, so it's hard to say.

Otherwise, maybe you could install a Chrome extension like <https://chrome.google.com/webstore/detail/quick-find-for-google-chr/dejblhmebonldngnmeidliaifgiagcjj> (I think you can install a chrome extension even if it's locked down).

comments: author: Mark Jones
body: Thanks Stephen. Unfortunately your suggestion didn't work. And installing a Chrome extension isn't an option, mostly due to security.

I'd like to add that we're using Confluence 5.10.


Tags: search
Problem with added (resized) images
Asked by Fabian Hilgendorf:

Hi guys,

i suddently have a problem when adding images. The resized preview image used to be jpg, but now it?s a png with very bad quality. Any ideas?

See my attached image: the first image is an old added one, the second image is a new one.

![Bildschirmfoto 2017-07-25 um 09.42.50.png](/t5/image/serverpage/image-id/3530iD49F6C4F4CF705F5/image-dimensions/338x530?v=v2 "Bildschirmfoto 2017-07-25 um 09.42.50.png")

Thanks in advance.


Answers:
author: Fabian Hilgendorf
body: I did the last two confluence updates and now it?s fine again :)


author: AnnWorley
body: When I embed a .png it remains a .png during preview, same with .jpg images.

* Please doublecheck the quality of the original images.
* Also, if you are resizing the .png (making it bigger) after embedding it, that can make it blurry.

comments: author: Fabian Hilgendorf
body: Hi!

The original images are always jpg and bigger than the generated png-preview (which used to be jpg too). Also, when i click on the blurry png files i see the full jpg image in good quality.

i also saved an image i added before in good quality, when adding it again it also gets blurry.
How do I create shorthand words or templates to avoid typos when writing in Confluence?
Asked by Jacob Gift Chelraj:

Hi,

I want to type AQBFJOTLD in my page, and it should expand as "A Quick Brown Fox Jumps Over The Lazy Dog". How do I create such shorthand templates in Confluence?

Can you help me please?


Answers:
author: Stephen Deutsch
body: As long as the expansions are only for you, why not try a browser extension that does text expansion? According to the description, this one works with Confluence:

<https://chrome.google.com/webstore/detail/auto-text-expander-for-go/iibninhmiggehlcdolcilmhacighjamp>

comments: author: Jacob Gift Chelraj
body: Thanks, Stephen. I understand my question was not clear. The short forms (templates) will be shared with many writers in my team.

When writing in our company's MediaWiki portal, we create templates (<https://www.mediawiki.org/wiki/Help:Templates>) to store values. For example, we type **New Feature Added in {{SF}} App** in the Edit mode, and when we go to the Preview/Read mode, we get **New Feature Added in SnowFlake App**. This is a lot more reliable than inline text expanders for any serious writing business. I would like to know if Confluence has anything of this sort.


Tags: template
The editor didn't load this time The connection timed out.
Asked by youngjun:

hi

i've a issue to need help

i'm using confluence server now, and perfectly worked yesterday.

but today i found this message and editor didn't work...

**The editor didn't load this time**

The connection timed out. If it happens again, speak to your Confluence admin. You may be using a proxy server that prevents WebSocket connections.

if i setting limited editing mode, than it works but only one person will able to editing

i checked sending websocket in my browser(firefox, chrome)

what should i do something?  
help me!

thanks


Answers:
author: Christo Mastoroudes _Adaptavist_
body: Hi,

Sounds like a collaborative editing issue. The help page might be worth a shot.

<https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>

Regards

Christo

comments: author: youngjun
body: hi!

thanks to reply!

i found solution to this page

<https://confluence.atlassian.com/confkb/weird-page-or-editor-behaviors-with-kaspersky-internet-security-338365257.html>

it's kaspersky problem!

anyway,  
thanks to reply again!!


Tags: editor

timeout
Can't edit or create any page
Asked by Michael Wallis:

I have an instance of Confluence running on port 8090. I've just added a second instance running on 8070 for a new effort.

The new site is up, but I can't create or edit any page - the prwbser immediately says "Page taking too long" and nothing happens:

![2017-07-24_AtlassianConfluence_EditFailure.png](/t5/image/serverpage/image-id/3522i1CE78181E756B944/image-size/large?v=v2&px=999 "2017-07-24_AtlassianConfluence_EditFailure.png")I've updataed to the most recent release (6.3.1) from the original I had (6.0.5) but with no luck.

The other site (on :8090) is working fine, and still on 6.0.5.

Any ideas?


Answers:
author: Nic Brough -Adaptavist-
body: It's quite likely that this is a synchrony problem - start with <https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>
How to export JIRA issues into a csv file in confluence
Asked by Swarna Radha:

Hi ,

I want to export jira issues found in confluence to CSV Files. Is there any free add-ons that does this..

Thanks,

Swarna


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Swarna,

You can [export any table to CSV](https://docs.stiltsoft.com/display/public/TableFilter/Exporting+Table+Data#ExportingTableData-ExportingFilteredDatatoCSV) with [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro, but it is paid.


Tags: jira
two factor authentication for confluence v6.2.2
Asked by Prasad Andrews:

Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

I have successfully upgraded confluence to v6.2.2.

We are looking for 2FA for confluence actually I have installed secure login and SecSign ID plugins in my test environment it works good but those plugins will work with Smartphones.

<br />

But here the issue is We have people without smartphones who need access and we need a solution that is not dependent on smartphones.  
So we are looking for OTP(One Time Password).Could you please suggest me on this?

Could you please suggest me the plugin related to OTP?

<br />

Regards,  
Andy


Answers:
author: Lucas Smith
body: I think you can solve this problem by setting **OTP Over Email** as your 2fa Method.

So that, user will receive a OTP n his/her email account.

For more details please refer to the below link.

[https://marketplace.atlassian.com/apps/1221328/two-factor-authentication-2fa-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1221328/two-factor-authentication-2fa-confluence?hosting=server&tab=overview)


author: Titus
body: Hi Prasad,

you can use the add-ons provided by SecSign Inc. to enable two-factor authentication at Confluence (or JIRA or Atlassian Crowd).

The solution of SecSign does not depend on additional hardware like usb tokens. You use your smartphone as second factor. Therefor the solution by SecSign is a true 2-factor authentication and a 2-channel authentication as well.

The add-ons provided by SecSign Inc. can be found at:

[2FA add-on for JIRA by SecSign](https://marketplace.atlassian.com/plugins/com.secsign.secsignid/server/overview "2FA add-on for JIRA by SecSign")

[SecSign 2FA add-on for Confluence](https://marketplace.atlassian.com/plugins/com.secsign.secsignid-confluence/server/overview "SecSign 2FA add-on for Confluence")

[SecSign 2FA add-on for Atlassian Crowd](https://marketplace.atlassian.com/plugins/com.secsign.secsign-crowd/server/overview "SecSign 2FA add-on for Atlassian Crowd")

Information about the installation process and the login procedure can be found at:

[SecSign ID JIRA tutorial](https://www.secsign.com/developers/atlassian/jira-two-factor-authentication/)

[SecSign ID Confluence tutorial](https://www.secsign.com/developers/atlassian/confluence-two-factor-authentication/ "SecSign ID confluence tutorial")

[SecSign ID Crowd tutorial](https://www.secsign.com/developers/atlassian/crowd-2-factor-authentication-tutorial/)

Cheers,

Titus


author: josh
body: This is probably a setting only configuratble at your IdP, not inside Confluence. I have tested the similar Okta plugin for JIRA and Confluence and it is the Okta login process that governs whether my second factor is a security question, texted code, etc.
Looking for a macro that can identify the pages which have a specific table cell blank
Asked by Calin Daian:

In my project space, I have a list of pages - each page is a separate requirement. The content of each requirement is organized in tables. One of these tables on the requirement page has a row on which a macro lists incoming links to the page (specs pointing to this requirement). All links pointing to this page are listed next to ++'PSD ID(s)'++.

Below, the left table has no incoming links (no entries in the table), while the right table has 2 pages pointing to it.

![Screen Shot 2017-07-27 at 21.05.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/3705i662106F6CE664E6E/image-dimensions/105x115?v=v2 "Screen Shot 2017-07-27 at 21.05.33.png") ![Screen Shot 2017-07-27 at 21.10.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/3708i144E60074AA19A67/image-dimensions/299x116?v=v2 "Screen Shot 2017-07-27 at 21.10.56.png")

At the project level, I need to list all of the pages for which this table cell is blank (meaning that no links are found pointing to the page).

Right now I'm doing this work manually (open each req, seeing if it has any links, create a list of pages with no incoming links). How can I streamline this?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello Calin,

You can use [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro to filter PRD column with [dropdown filter](https://docs.stiltsoft.com/display/TableFilter/Managing+Dropdown+Filters?src=contextnavpagetreemode) by empty value.

comments: author: Calin Daian
body: Andrey, thank you for your answer. I tried the Table Filter macro but I think I'm looking to accomplish something slightly different. I updated my question body and put up a couple of sample screenshots to make my request more clear. If you wouldn't mind giving it another look I would appreciate it. Thanks.


author: Andrey Khaneev _StiltSoft_
body: You can use Page Properties Report macro to collect all the tables in one with links to each page and then filter it with Table Filter if needed.


Tags: macro
Unable to edit or add macros confluence cloud
Asked by Paul Pemberton:

Whenever I click on the edit or add button for a macro, no modal/pop-up occurs. I cannot, therefor edit my confluence pages that contain macros (particularly code and expand macros). Has anyone else run into this issue? I'm using google chrome on a mac.


Answers:
author: Shannon S
body: Hello Paul,

Shannon from the Cloud team, here. I was able to have a look at your company's instance, but I wasn't able to reproduce the issue. When I click \*Edit\* on an Expand or Code macro, I do get the pop-up window to edit the existing macro. I'm on a Mac using Chrome as well.

Are you able to reproduce this on another browser on your Mac, or on Chrome with add-ons disabled? You can try having a look at Network Tools on your instance of Chrome to see if there is any clue as to what might be disabling that pop-up.

Kind Regards,  
Shannon

comments: author: Paul Pemberton
body: Hi Shannon,

I've been able to get it to work intermitently. Sometimes when I click the add macro button or try to edit a macro, however, it can take 9+ seconds for the edit/add window to pop up. Maybe it's just a slow internet issue? Is there any way to reindex a confluence space to make it faster, or is is dynamically reindexed?

Thanks,

-Paul


Tags: confluence-cloud

macro
How to delete/disable a bundled Scriptrunner macro?
Asked by aeisenhardt:

Last week, I installed a trial of the ScriptRunner plugin in order to use its Label Tools plugin. Today, it turns out the plugin's bundled Markdown macro overrode the Bob Swift Markdown for Confluence plugin, resulting in some headaches on our end. Is there a way to delete or disable the bundled Scriptrunner macro?  

All of Adaptavist's US phone tree options lead to the same answering machine-- even the operator one.

Thanks in advance!


Answers:
author: Katy Kelly
body: Hi Asa,

Our phone lines are not intended for support unfortuntely. We did receive a voicemail from you, however you did not leave a call back number and we responded to your support ticket earlier this morning. Your support ticket did not mention the above issue. Our business hours are Monday -- Friday, 09:00 -- 17:00 UK time so we received your call after hours. Support can be obtained through our [Contact Form](http://www.adaptavist.com/w/about/contact-us/) or [Support Portal](https://productsupport.adaptavist.com/servicedesk/customer/portals) per our [SLA](http://www.adaptavist.com/w/about/adaptavist-product-support-sla/).

We responded to your colleague Colin earlier today and informed him that you'll need to go to the Script Macros and disable the Markdown Macro from ScriptRunner for the above issue.

Kind Regards,

Katy

Adaptavist Product Support


Tags: adaptavist

scriptrunner
How do I make a user receive an email everytime another user receives an email?
Asked by Mary Demas:

A user on my JIRA and Confluence instance is a manager. She has requested everything her report (another user) gets an email from the system, she wants to copied. Is there an easy way to do this, that's more effective than just making her a watcher on the entire Confluence space and a watcher on all JIRA tickets for that project? I don't think she wants to see everything, she just wants to be copied on notifications to this person. This is for JIRA/Confluence Cloud.


Answers:
author: Shannon S
body: Hello Mary,

This is not possible to set up in JIRA/Confluence Cloud. You would essentially need to create an alias for the user that forwards both to that user and their manager. I've also seen some email providers allow an option to send a copy of all emails to another person.

Let us know if you have any questions about this.

Kind Regards,  
Shannon


Tags: jira
Link component to a Confluence page
Asked by Peter Sonntag:

We have many components in our project and use also the description field, however a short description is not sufficient for us.

Is it possible to link a component to a Confluence page, where I can find a more detailed description?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: You cannot link a component to a confluence page. A workaround might be to add a single project shortcut to a Confluence page that details about all the components?

comments: author: Peter Sonntag
body: The idea is to add details to a component. So I would think, it won't help... :-(


author: Jobin Kuruvilla [Adaptavist]
body: I am sure you can write an add-on to do it but it depends on how critical the functionality is :)


author: Peter Sonntag
body: We have now a different use case... How would it be possible to list all components with description in a Confluence page?


Tags: jira
Is it possible to remove the "Calendars" button from the header navbar?
Asked by Nick Reilingh:

With Confluence Server and Team Calendars installed, is it possible to remove the "Calendars" link from the header bar? Only specific teams use team calendars, so this link is confusing for people looking for other calendar-related information.


Answers:
author: AnnWorley
body: You can definitely hide it, please see: [How to hide elements in Confluence using CSS or JavaScript](https://confluence.atlassian.com/confkb/how-to-hide-elements-in-confluence-using-css-or-javascript-313458894.html)

You can use your browser's Developer Tools to find out the selector name as the Calendar button is not on the doc. (I assume that's because Team Calendars is a plugin and we just documented a plain installation.)

comments: author: Nick Reilingh
body: Oh, of course! Thanks for the tip! I was able to do exactly what I needed to with

```
#header nav.aui-header .aui-header-primary .aui-nav a.aui-nav-imagelink[title=Calendars] { display: none; } 
```

Maybe a little much, but it's safe!


author: AnnWorley
body: Nice! Thanks for sharing it with the Community so people searching can find it in the future.


Tags: server

team-calendars-for-confluence
Getting an error about too many users
Asked by Pavel Byles:

#### The error we are getting is: "This Confluence installation is not licensed for additional users". {#toc-hId-1367092415}

#### Our setup is as follows: {#toc-hId--1185064546}

1. Confluence gets user information from JIRA in our environment

2. JIRA has been configured to use users from Active directory

The issue occurred after we linked JIRA to active directory. Our active directory has thousands of users and we currently only have a 10 user license. However, we only want 10 of those users to have access to Confluence / JIRA / etc.

The error occurs when we're trying to edit a page for example.

Is there a way to search for all users that are enabled?

Are all active directory users enabled by default? We see many users in the users list with "(disabled)" label next to the username, but many others that weren't actively enabled without the disabled label.


Answers:
author: Cristiano Mariano
body: Hi Pavel! How are you doing?

Usually, JIRA and Confluence consider as licensed users those in jira-users and confluence-users groups, respectively.

If you have a 10 user license, you should not have more than 10 users in confluence-users group.

Hope this helps!

Thanks,

Cristiano

comments: author: Pavel Byles
body: We currently have 5 in confluence-users and 0 in confluence-administrators. However, when I go to License details it says I have "10 (10 signed up currently)".


author: Cristiano Mariano
body: In Confluence Administration =\> Global Permissions do you have other groups in Group Permissions? Or do you have Individual Users set? The license count is based on configuration shown in this page.
Reinstalling Confluence and got a different Server ID / license doesnt work
Asked by William Kubicz:

We installed a standalone Confluence this morning and got the server ID which we typed in and got the license to put on our server. This worked, but then we had to reinstall the server due to issues and when we reinstalled confluence got a completely different Server ID which I am unable to add to get a different license, any solution for this? Our current license doesnt work on this install.


Answers:
author: Shannon S
body: Hello William,

You can try [Updating the Server ID](https://confluence.atlassian.com/confkb/how-to-change-the-server-id-of-confluence-211649693.html) in the database. That might help you get around this issue.

Let us know if you have any trouble.

Kind Regards,  
Shannon