youngmon/atlassian-qna huggingface dataset:
Connect to Jira Cloud with two different Android smartphones
Asked by Nico Gerstner:

I created a Jira cloud instance and I'm able to connect to it with the Jira Cloud App for my Android phone. However, my colleague is not able to connect, as he is always promted to create a new instance.

How can he join my instance on his Android device?

Note: On his computer, he has full access to the instance using his browser


Answers:
author: Mindaugas D?da
body: Hello [@Nico Gerstner](/t5/user/viewprofilepage/user-id/5162413)   

Since your colleague has access on his desktop pc we assume that Jira instance configuration is correct.  

I suggest opening Android app and on the top left clicking on his initials badge:  

1. Double-check if the email address is correct;  
2. If yes, click "switch site" button under the email and he should be able to select your Jira instance.  

Let me know If this works.  

Regards,  
Mindaugas

comments: author: Nico Gerstner
body: Thank you for your answer! Maybe I am stupid right now, but I can't see an initials badge (See Image). If he presses the x in the top left corner, there ist Just a Login again.![16781282681151178306839196713364.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/244090iEC7A7FF8AD1D1A1A/image-size/large?v=v2&px=999 "16781282681151178306839196713364.jpg")![16781282974253035728847866993194.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/244092i92C2EACD2F22347C/image-size/large?v=v2&px=999 "16781282974253035728847866993194.jpg")


author: Mindaugas D?da
body: It looks like the app is forcing to create a Jira Cloud site. I would advice your colleague to create Jira Cloud site (this is fine, it is free and it is nice to have as a sandbox for testing/learning purposes). After creation of Jira Cloud site he should be able to see his initials badge in the top left screen and then after clicking on it there will be option to switch the sites. Remember to use same e-mail address as the one he is using on your Jira site.  

Let me know if this is working.


author: Nico Gerstner
body: Thank you for your answer! It works now


author: Mindaugas D?da
body: Happy to hear this!


author: Ndane Elisha mankaa
body: Hello @ Nico Gerstner please can you add me to your group please im new and willing to learn thank very much i appreciate learning with you .


Tags: cloud

jira-software

jira-software-cloud
Warning on Jira mobile App (Android): Failure opening project. Try again later or contact your adm
Asked by Heiko Meng:

Hi,

we are using Jira Cloud.

We changed the issue permissions on the project and issues are working as expected via browser. Every logged in user can open the project/Board and see the issues permitted.

But if we use the Jira app on android, we get a warning: Failure opening project. Try again later or contact your admin (translated from German).

Does anyone have an idea? Thanks a lot!

Cheers, Heiko  
Update: If I go to issues --\> all issues I can see the permitted issues and open it.

But still no way to open the issues Board via app!


Answers:
author: Heiko Meng
body: Hi [@Hannah McKenzie](/t5/user/viewprofilepage/user-id/1164576) , thanks for the fast reply. Without any changes from our side it suddenly worked 48 hours later trouble-free.

Thanks a lot!

Cheers, Heiko

comments: author: Hannah McKenzie
body: Good to hear! Happy to help.


author: Hannah McKenzie
body: [@Heiko Meng](/t5/user/viewprofilepage/user-id/4012882) if you provide your user ID or cloud ID, our team can investigate the problem for you.


author: Hannah McKenzie
body: Hi [@Heiko Meng](/t5/user/viewprofilepage/user-id/4012882), thanks for reaching out. Were you able to see the issues/open the project on Android before the permissions changed?


author: Heiko Meng
body: Update: If I go to issues --\> all issues I can see the permitted issues and open it.

But still no way to open the issues Board via app!


Tags: cloud

jira-software

jira-software-cloud
How can I add my own filters in the Jira app?
Asked by Julia J. Leitinger:

I am trying out the Jira mobile app on Android. Android version is 13, phone is a Samsung Galaxy S22.

How can I add new filters?

There's a list of filters available but I am missing a filter for a specific project (busines project).

I hope you can help me.

Kind regards,

Julia


Answers:
author: Hannah McKenzie
body: Hi [@Julia J. Leitinger](/t5/user/viewprofilepage/user-id/4985737), this feature (to save filters) isn't currently available on Android, but it is in the pipeline, and will hopefully be implemented very soon.

In the meantime, you can create/save filters in Jira via your web browser, and they will be available in the app.

comments: author: Julia J. Leitinger
body: Ah, okay.  
Then I'll add the filters this way.

Thank you for the quick reply!
Connecting a jira outside the jira cloud
Asked by Thomas B.:

How can I connect a Jira outside the Jira Cloud (e.g. "jira.xxx.yy" instead of "xxx.atlassian.net") to the mobile app?


Answers:
author: Harald Seyr
body: Hi [@Thomas B_](/t5/user/viewprofilepage/user-id/5030941)

please check out [Jira Data Center and Server mobile app \| Jira Software Data Center and Server 9.2 \| Atlassian Documentation](https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-and-server-mobile-app-966063511.html)

It looks like there are two separate apps, one for Cloud and one of self hosted versions.

Hope this helps.

Regards,

Harald

comments: author: Thomas B.
body: Hi Harald,

that was a great help, thank you! As soon as you do it right, it works :-)

Regards

Thomas
How to cut admin rights to the administrator?
Asked by Ali Tynchtykbekov:

Administrator has full access to:

but we only need it to be able to manage users only (user creation, deletion, blocking, adding to projects)

Below is a screenshot from the admin control panel.

We only need access to manage users.

![image.png](/t5/image/serverpage/image-id/214883i14D868F71EBC33C5/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: Admin rights can't be broken down that much.

Jira has three types of administrator - system admin, jira admin and project admin. System admins can administrate everything, Jira admins have a smaller set of rights and project admins can only administrate the projects they have permissions for.

Note, on Cloud, only Atlassian can get System admin rights, we end-users can not.

comments: author: Ali Tynchtykbekov
body: You mean it's impossible to make a distinction, right?  
So that this person can only create users.  
Nothing else.  
We just need these employees to only be able to create users.

And then they see the whole system and it is unsafe.

If you have any instructions, please send.


author: Nic Brough -Adaptavist-
body: If it were a Cloud install, you have the option of giving people "site admin", but that would let them add themselves to your systems too.

On server, you could move to using an external user directory, but again, people with the rights to admin your user directory could add themselves.
Can't Login to Jira Data Centre on Android
Asked by lester:

Hello,  

We recently setup a Jira Service Management Data Centre and confirmed that the Mobile plugins have been enabled. My colleague is able to connect to the Service Management instance using his iPhone and the Jira Data Centre app for iOS but I'm unable to do so using my Pixel 4a. After entering the IP of our Service Management host I get the error "We're missing something".

Is this a known issue and is there a workaround for it?

EDIT: Egg on my face, adding http:// to the front of the IP address solved the issue. I don't believe iOS requires this to login


Answers:
author: Dave Mathijs
body: Hi [@lester](/t5/user/viewprofilepage/user-id/4975771) Welcome to the Atlassian Community!

Glad you found the cause yourself.


Tags: jira-service-management

jira-service-management-server

server
Jira Cloud for iOS and Android documentation
Asked by aya nayman:

Hi everyone

I'm looking for documentation about Jira Cloud for iOS and Android

how to install

how to use it for users? admins?

I want to some the users in my organization a "kick off" mail once we start using it,with some information on how to use it.

Thanks

Aya


Answers:
author: Hannah McKenzie
body: And here is the Android documentation: <https://support.atlassian.com/jira-cloud-android/resources/>

For specific info about downloading each app:

* <https://support.atlassian.com/jira-cloud-ios/docs/download-and-configure-the-jira-cloud-app-for-ios/>
* <https://support.atlassian.com/jira-cloud-android/docs/download-and-configure-the-jira-cloud-app-for-android/>


author: Jack Brickey
body: Here is some info - [Jira Cloud app for iOS documentation](https://support.atlassian.com/jira-cloud-ios/resources/) , [work-in-a-jira-cloud-project-on-your-iphone](https://support.atlassian.com/jira-cloud-ios/docs/work-in-a-jira-cloud-project-on-your-iphone/)

comments: author: SuniRam S
body: Hi ,

I need latest jira cloud administration documentation? anyone send this document.


author: Jack Brickey
body: Hi [@SuniRam S](/t5/user/viewprofilepage/user-id/5194082) ,

here is a link to all Jira documentation. [Jira documentation](https://support.atlassian.com/jira-software-cloud/resources/)


Tags: cloud

jira-software

jira-software-cloud
Receber notifica??o quando algu?m ? adicionado ao quadro
Asked by Ester Ramalho:

Tenho diversos quadros, que todos os dias, preciso adicionar pessoas diferentes.

Como criar uma automa??o, para encaminhar uma mensagem (de qualquer tipo, push, e-mail) quando algu?m for adicionado ao quadro.


Answers:
author: Augusto Lisboa
body: Ol?, Ester.

Por padr?o, os usu?rios s?o notificados por email, e pela aba de notifica??es do Trello quando ? adicionado em algum Quadro.

No caso, voc? gostaria que sua conta recebesse uma notifica??o quando algu?m ? adicionado?


Tags: automation

automa??o

cloud

notification

notifica??o
How to bill for less than 3 members for the premium?
Asked by Thierry-Georges Khalil:

Hello I Want to pay for a premium membership for two members, but while buying it's giving me 3 members billing. Is it possible to bill for less than 3 in the premium annual package?

Thank you,


Answers:
author: Gaurav Kataria
body: Yes, you can buy Premium for only two members, but you will have to remove the third member from your workspace or have them as a single-board-guest only. See details here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>


Tags: cloud

trello-cloud
Error with the yellow color in Trello
Asked by joelqp1:

Creating rules to add and remove labels, when adding a yellow label to one list and removing it in another list, the rule wasn't executed.

In the rules panel, the rule to add the yellow label is named "dark yellow" (I understand that "dark yellow" refers to the black text, as the color is a bright yellow). When creating the rule to remove that same label in another list (through the user interface with the dropdown, meaning I cannot force it to say "dark yellow"), the rule shows it as "yellow" when it should be "dark yellow" for it to work properly. I believe the issue lies in the dropdown of the user interface. I tested using the color "yellow" (with white text), and in the rule, both colors (yellow and dark yellow) appear as yellow - yellow.

My user interface is in Spanish.


Answers:
author: Brittany Joiner
body: [@joelqp1](/t5/user/viewprofilepage/user-id/5600275) requesting some assistance from the support team on this ticket as Im not entirely sure what's happening here, but you might want to provide some screenshots of how the automation is set up and what the label options are! That would help.

You should be able to access the same label options for the add/remove options. Are you saying that you are seeing different options?

comments: author: joelqp1
body: ![cap trello 1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/349101iBBF7D8FFAF74B81A/image-size/large?v=v2&px=999 "cap trello 1.JPG")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349102i610E692619AA025F/image-size/large?v=v2&px=999 "image.png")

When I create the rule to delete these two labels (yellow and dark yellow) in the rules panel both are "yellow" so only one of them is deleted.

It has nothing to do with them having the same name, the error persists with different label names.


author: Carolina Lopez
body: Hi [@joelqp1](/t5/user/viewprofilepage/user-id/5600275) , welcome to the Atlassian Community!  

Thanks for taking the time to send that bug report to us!  
After some testing on our end, we were able to reproduce what you're seeing and have now opened up a new bug report that you can find right here: [TRELLO-674](https://jira.atlassian.com/browse/TRELLO-674)

As of right now, I don't have an ETA on when this fix will be released, as it depends on various factors such as the team's backlog and the complexity of the bug itself. That being said, with the link I sent above, you should be able to watch this issue by clicking on **Start watching this issue** .  

As a workaround, you can create the rules through the Automation panel, which you can access from the board menu.  

Thank you [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) for escalating and sending the initial troubleshooting steps!


Tags: cloud

trello-cloud
C?digo de verifica??o
Asked by Wesley Pedroso:

Ol?, estou tentando realizar a verifica??o do e-mail corporativo para acessar o Trello, por?m o c?digo de verifica??o n?o est? chegando em minha caixa de correio. J? verifiquei a caixa de spam e lixo eletr?nico e at? o momento n?o recebi e j? tentei diversas vezes e apresenta sempre o mesmo problema. Algu?m poderia me ajudar?


Answers:
author: Carolina Lopez
body: Ol? Wesley!

Encontrei um bloqueio de email que parece estar relacionado com sua conta corporativa, mas j? removi ele. Poderia tentar acessar a conta novamente e me informar se recebeu o c?digo de verifica??o por email?
How do I tranfer trello boards from free account to premium?
Asked by Katja Ziehe:

I had several (very important) trello boards on a free Trello account. On Sept 10 I bought Trello Premium and now I wanted to work on my boards and Trello Login says "you are here for the first time, please register"

I need my trello boards urgently and I cannot find out how to access them.

After paying 130 Dollars, I am a bit surprised that there is no hotline, only a community....


Answers:
author: Brittany Joiner
body: [@Katja Ziehe](/t5/user/viewprofilepage/user-id/5600294) you should be able to go to the board settings and change the workspace.

![CleanShot 2024-09-24 at 16.33.44.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349095iE4DF622F3F6D1ABB/image-size/large?v=v2&px=999 "CleanShot 2024-09-24 at 16.33.44.gif")


author: Tansu Akdeniz
body: Hi [@Katja Ziehe](/t5/user/viewprofilepage/user-id/5600294)

Welcome to the community!

Please take a look at the answer in this thread:

[Is there a way to transfer a free Board to a Premium Board?](https://community.atlassian.com/t5/Trello-Admins-questions/Is-there-a-way-to-transfer-a-free-Board-to-a-Premium-Board/qaq-p/2150465)
Can no longer access board after laptop change
Asked by kristoffer_scheyer:

I was previously logged into Trello using a @gtempaccount.com address. After logging into this account on my new laptop, I no longer have access to my workspace. I only have the saved link to the board/workspace but no matter which of my two Google logins I use, I can no longer access the board.

When logged in, I get the message:

"Since you're not a member of this Workspace, you can't see its boards or other information."

Sending a request to join the workspace does not result in a email to any of my accounts. Is there a way to recover this board?


Answers:
author: Alisson Sartor
body: Hello, Kristoffer!  

Welcome to the community.  

Can you share the URL of your board so I can check on our system? I'll delete from here after checking for security reasons, but since the board is private you can share here for a while.  

Kind Regards  
Alisson  
Trello Team
How to tick a checklist item automatically when named attachment added to card?
Asked by Alex Figgett:

Hello,

I currently have an automation configured that should tick one of my checklist items when an attachment with the name "Completed IT Form" is added to the card.

![TrelloAutomation.png](/t5/image/serverpage/image-id/348905i385BA8167112D472/image-size/large?v=v2&px=999 "TrelloAutomation.png")

I'm having an issue at the moment where the automation can't seem to find the checklist on the card when trying to run the automation so I'm unsure why this is failing. This works fine on my template card I have set up for testing (duplicated from actual template we use for other cards) but the real cards seem to fail with no obvious reason.![TrelloAutomationLog.png](/t5/image/serverpage/image-id/348906iBFB166391776B879/image-size/large?v=v2&px=999 "TrelloAutomationLog.png")![TrelloChecklist.png](/t5/image/serverpage/image-id/348907i0BC444B5FFF6B1DF/image-size/large?v=v2&px=999 "TrelloChecklist.png")

Any assistance would be much appreciated!

Alex


Answers:
author: Brittany Joiner
body: [@Alex Figgett](/t5/user/viewprofilepage/user-id/5600179) hmm, im not seeing anything obviously wrong. for kicks and giggles, could you change the step order so it checks off the item before renaming the card? I don't think that would matter but maybe try that.

Also, how is the item being created? You said from a template, but is automation creating that item, or are you manually copying a template card?

comments: author: Alex Figgett
body: Hi Brittany,

Thanks for responding to this, I'm scratching my head with this one!

Changing the order unfortunately makes no difference to the rule - the renaming function works fine while the checklist function does not.

We copy the template cards manually using the in-built "Copy" button in the cards and then just rename the new version of the card through this process.

Kind Regards,

Alex


Tags: cloud

trello-cloud
My Admin role in my own workspace is missing
Asked by Soros Liu:

Hi,

I have created a new workspace and added some members into the "Member" role.

But one member enter the Workspace -\> Member tab, and removed my "View Boards" to "0" incidentally. But later on, he added my account through "Share" function. After that, my Admin role is gone.

My question is: is the workflow by design? In my point of view, since it's me creating that workspace, no matter what has happened, I would be the Admin role by default.

The second question is: is that possible I get back my Admin role?

Thank you!


Answers:
author: Gaurav Kataria
body: In a free workspace all members are admins so they can remove or add others. However, in paid workspace, only the designated admin can remove others.


Tags: cloud

trello-cloud
How to share a list?
Asked by Helicleiton:

how to share a list? hello. I'm a music teacher and it would be great if I could share lists with each student individually. is there a way to do this?


Answers:
author: Gaurav Kataria
body: There is no way to specifically share a single list on a Trello board, but you could share the whole board with your students or create separate boards for each student.


author: Dreamsuite Mike
body: Hi [@Helicleiton](/t5/user/viewprofilepage/user-id/5599450)

If the students only need to view the board, try taking a look at [External Share by Tiny power-ups Club](https://trello.com/power-ups/60d93bb780ee244d5d2b1edd/external-share-tiny-power-ups-club)

You can create a custom link for each student and control what they view by list, label and more...


author: ?i?dem B?y?ka?ik
body: Hi [@Helicleiton](/t5/user/viewprofilepage/user-id/5599450),

Welcome to the community! Cigdem from Hipporello here. If you're looking to share individual cards, we offer the [Card Share Power-Up](https://www.hipporello.com/trello-power-ups/trello-card-share). It allows you to securely share Trello cards or specific sections of them with non-Trello users, ensuring they won't have access to the rest of your board.

Have a look and let me know if you have any questions.

BR,

Cigdem


Tags: cloud

trello-cloud
I have deleted my board and need to get it back
Asked by Libbie Waddleton:

Hi there

I thought i had finished with a board within my workspace, but now need to retrieve it, how can I get it back please?


Answers:
author: Gaurav Kataria
body: If you closed the board then you can easily re-open it <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

However, if you permanently deleted it, then there is no way to recover it.


Tags: cloud

trello-cloud
Not receiving email
Asked by Jo?o Sales:

All users from my company are not receiving any notification email from Trello. Can anyone support us with this issue?


Answers:
author: Austin
body: Hello.  

I did not find any errors with your Atlassian account email. Please check your spam and junk folders. If that does not help, please confirm the affected domain, mybusiness.com for example. Thanks!


Tags: cloud

trello-cloud
Automation Question: Weekly Refresh of Daily Tasklist - See Photo
Asked by Melanie Parker:

Hello! Is there an automation I can set that would refresh a checklist at the beginning of the week? I am setting up a board for front office staff to tackle daily lists. Each weekday will have its own list. Thank you!![Trello snip.PNG](/t5/image/serverpage/image-id/348798iED0C75D2E877131E/image-size/large?v=v2&px=999 "Trello snip.PNG")


Answers:
author: Brittany Joiner
body: [@Melanie Parker](/t5/user/viewprofilepage/user-id/5599606) welcome! so the short answer is yes you can! the long answer is, there's a lot of ways to do it and I'll need you to explain a bit more about how you'd prefer it working for me to give you a specific answer.

The simplest might be to create a Scheduled automation (go to automation, then Scheduled) and choose a trigger for every day (or every weekday), and then choose an action to create a card in your to do list, and specify a checklist you want to add to that card. (I like to have one card on my board that holds all my template checklists, so I can do something like this.)

![CleanShot 2024-09-24 at 16.45.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/349097iCE50017A23D5DFDB/image-size/large?v=v2&px=999 "CleanShot 2024-09-24 at 16.45.57.png")

If you're not familiar with Trello automation at all and that all looks greek, let me know and I can send over some more automation resources! I create a bunch of videos about it on my [youtube channel](https://www.youtube.com/c/brittanyjoiner) and my [newsletter](https://trello.substack.com/).


Tags: cloud

trello-cloud