youngmon/atlassian-qna huggingface dataset:
Auto Update 2 status page
Asked by Zyed Triki:

Hello Team

Can we auto-update a status page from another status page ?

For eg When we publich an incident on a page status.ABC.com the same incident should be published on another page status.XYZ.com ?

If Yes how to configure this option


Answers:
author: Jesse Klein
body: Hello Zyed,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about auto-updating another page.

There is no built-in way to update one page from another page but you can utilize the [Manage API](https://developer.statuspage.io/) and [Status API](https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/) to accomplish this.

At a high level, you can use the Status API on one page to grab incident and component information. Then, with some scripting and the Manage API, you can post the data you grabbed onto the second page. This would allow you to update one and then automatically update the other. It would take some time to set up but afterwards, it can be useful to keep things in sync.

I would recommend looking through the different APIs to see how they work. Specifically, the create an incident endpoint and the update an incident endpoint in the Manage API would be the most useful. Also, for the Status APl, you can add /API to the end of your Statuspage URL to get the documentation. I hope this is useful for you.

Regards,  
Jesse
SSL is being provisioned for your account
Asked by Marcel Lindenbergh:

Hello,

For 4 days the SSL for our statuspage is still not working. The status keeps saying **SSL is being provisioned for your account**. What can we do to resolve this as this is preventing us to go live.

Thanks!


Answers:
author: eugenio_onofre
body: Hi [@Marcel Lindenbergh](/t5/user/viewprofilepage/user-id/5388600)

Welcome to the Atlassian Community.  
This usually happens when there is an issue propagating the SSL certificate to you page.

Are you using a paid plan? If yes, I strongly suggest you raise a ticket with Atlassian Support so they can better assist you.

Please do not forget to accept the answer in case it helps you resolve the issue!

Regards!


Tags: cloud
Incident webhooks are not always sent
Asked by Captain:

I'm subscribed to discord.com status page's webhooks. Yesterday they had several incidents but I only received a small portion of them. Does discord need to be posting incident updates in a certain way to trigger a webhook? I thought that all incident updates would trigger.   

I don't have issues with we webhook receiver since I successfully received and logged a portion of them.


Answers:
author: Alan Violada
body: Hey Kyle, Alan from the Statuspage Support team here.

Page admins have the option to create and update incidents in Statuspage without sending out notifications, in which case you would indeed not get any POST requests sent to your endpoint, even if your subscription is configured correctly.

For pages that have the option to subscribe to specific components, you would be able to get notified about component status changes, regardless of incident notifications. However, this option does not seem to be enabled for the Discord page.

[Webhook Notifications Documentation](https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/)

Regards,

Alan

comments: author: Captain
body: Thanks Alan. Can you suggest any documentation that will help me point the Discord team in the right direction to update their settings so that POST requests are always sent?


author: Alan Violada
body: Hey Kyle,

Essentially, what defines this is whether the "**Send notifications**" box is checked in the incident creation/update window.

It is worth mentioning that if this is enabled, it will send out notifications to all types of subscribers(Webhook, E-MAIL, SMS, Slack) based on the below rules:

[Notification event triggers](https://support.atlassian.com/statuspage/docs/notification-event-triggers/)

Also related:

[Incident creation documentation](https://support.atlassian.com/statuspage/docs/create-an-incident/)

Regards,

Alan
Toggle for recaptcha
Asked by Joep Oomen:

Hi,

our users run into Recapthca when trying to subscribe to our statuspage in such a degree that it's leading to them not subscribing at all. This in turn does not update them for later incidents. Is there a possibility to toggle Recaptcha off?


Answers:
author: Abraham Musalem
body: Hey [@Joep Oomen](/t5/user/viewprofilepage/user-id/5386516) ,

Thanks for reaching out about this. Please submit a ticket with us via support.atlassian.com so we can help you out.   

Regards,  
Abraham, Statuspage Support


Tags: cloud
Component uptime editor API access
Asked by Hitesh Gawhade:

Hi Team Atlassian,

We are trying to fetch the automated daily status on a custom UI, for this we need an API that gives as daywise status for a component. I could see on the existing status page but not sure if this API is public, if not can this be used publicly :

[component uptime editor](https://manage.statuspage.io/pages/9r52hp1jy3hf/component_uptime_editor/kr0qcbwc41z1?page_count=2&page_start=1)

Or please help us on how to fetch day wise status for a component.


Answers:
author: Jesse Klein
body: Hello Hitesh,

Thanks for reaching out to the community about wanting to access the component uptime editor API. This is not a public API and is used to help the UI when changing the uptime. In terms of making this public, I don't see them doing that specifically for this endpoint but I can make a feature request to add an endpoint that allows you to edit the uptime showcase.

If I understand your use case, though, it seems like you might be able to use the [Get uptime data](https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentIdUptime) for a component API endpoint. This endpoint allows you to grab the data from the uptime showcase. You could have it run every day to get the uptime of the components. This doesn't give you the ability to change component uptime but if your goal is just to read it, this might be the way to go. Hope this helps!

Regards,  
Jesse


Tags: cloud
"Link this incident" in Jira is not doing anything. "Create new incident" button produces error
Asked by Terry Medearis:

Greetings,

I am experimenting with a trial instance of Statuspage and the integration with Jira. I have my Jira project connected to Statuspage. I have an issue in Jira that shows the "Update status page" field on the right side. When I click that, it shows the name of the incident that is currently open in Statuspage, a "Link this incident" button that is greyed out, and a blue "Create new incident" button. ![image.png](/t5/image/serverpage/image-id/296708i8DBEFA6825323203/image-size/large?v=v2&px=999 "image.png")

The "Link this incident" button does nothing. The "Create new incident" button produces a "Sorry you can't open this. Refresh this page or try again in the next couple of minutes." message. Any explanation? ![image.png](/t5/image/serverpage/image-id/296707iCC446776FB694A4E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Jesse Klein
body: Hello Terry,

Thanks for reaching out to the Statuspage community! I setup the Jira Software Integration to try and recreate this but I was able to get mine to work properly. This might be a situation where we need more information and since it is on the Jira side of the integration, I would recommend opening a support ticket with them. On the surface, this looks like a permissions issue but they would be able to dig deeper to see if that is the case or if there is something that needs to be changed. Hopefully, that will help get the issue resolved.

Regards,  
Jesse
How do I specify the color of the 'confirm subscription' button in the email?
Asked by eric:

I found the area where I can specify colors for the email and status page. The button on the status page is in my desired color, but not the button in the email.


Answers:
author: John M
body: Hi [@eric](/t5/user/viewprofilepage/user-id/5384985)

John from Statuspage support here.

At the moment, there isn't an option to customize the colors of the statuspage emails but we do have a feature request for there logged under STATUS-156 to add customization options to Statuspage emails.


Tags: cloud
Community Moderators: Can we add Atlassian's Status Page Hub link to the Community homepage?
Asked by Laurie Sciutti:

It would be super-helpful ?


Answers:
author: Jesse Klein
body: Hi Laurie,

This is Jesse from the Statuspage support team. I'd be happy to reach out to the team on this but can you clarify something for me? Are you just looking to have the status.atlassian.com link posted on the community.atlassian.com home page or was there something more specific? Thanks for your time!

Regards,  
Jesse


Tags: cloud
Looking for documentation on Status Embed Widget / Incident Status Mapping
Asked by Erin Azar:

Please point me to documentation for how the status page embedded widget maps to incident status?   

For example, we created a Partial Outage (Incident = Major Severity) on our status page. The embed widget translated this to Minor Service Outage on our login page.   

To ensure our communication plan is fully understood, we would like to better understand the mapping on the widget and if the mapping is configurable.   

Thank you.


Answers:
author: John M
body: Hi [@Erin Azar](/t5/user/viewprofilepage/user-id/5040125) ,

John from Statuspage support here - happy to help!

The default status embed feature will only show popups of any new incidents or maintenances added to your statuspage, but you can opt to [build your own status embed](https://support.atlassian.com/statuspage/docs/build-your-own-status-embed/) which is fully customizable.

comments: author: Erin Azar
body: Will you please give me the Status Page status mapping logic that drives the embedded widget status?

* Partial Degraded Service
* Minor Service Outage
* Partial System Outage
* Major Outage


author: John M
body: Hi [@Erin Azar](/t5/user/viewprofilepage/user-id/5040125) ,

Here is how the component outages map to system statuses:

Incident with a component set to "Degraded performance":

"status":{"indicator":"minor","description":"Partially Degraded Service"}}

Incident with a component set to "Partial outage":

"status":{"indicator":"minor","description":"Minor Service Outage"}}

Incident with a component set to "Major outage":

"status":{"indicator":"major","description":"Partial System Outage"}}

Incident with ALL components set to "Major outage":

"status":{"indicator":"critical","description":"Major System Outage"}}


Tags: cloud
Could we restore a deleted component?
Asked by Dieu Nguyen:

I have deleted a component but I want to restore it. Could I know if I can do that or not?

Thanks


Answers:
author: Mubeen Mohammed
body: Hello [@Dieu Nguyen](/t5/user/viewprofilepage/user-id/4020522)

Thank you for contacting the Atlassian Community. This is Mubeen from Statuspage support.

I'm sorry, but as per the current product design, once a component is deleted from the Statuspage, it can't be restored. Statuspage doesn't offer a built-in feature to restore deleted components.

When you delete a component, Statuspage warns you that this action is irreversible, and you must confirm the deletion. It is highly recommended to consider all implications before deleting a component, this includes how it might affect your incident communication, subscribers, and historical data.

If you've accidentally deleted a component, your best option is to recreate it manually. Please remember that this will not bring back any historical data associated with the deleted component.

Regards

Mubeen Mohammed

Cloud Support Engineer

comments: author: Dieu Nguyen
body: Thanks Mubeen Mohammed
Update Previous Status Page Incident
Asked by Kunwar Vaibhav Singh:

Hi Team,

I want to update the previous status page incident body record but how to get incident_update_id. I'm aware about incident_id but not incident_update_id.

Please guide me.  

<https://api.statuspage.io/v1>/pages/{page_id}/incidents/{incident_id}/incident_updates/{incident_update_id}


Answers:
author: Mubeen Mohammed
body: Hello [@Kunwar Vaibhav Singh](/t5/user/viewprofilepage/user-id/5079236)

Thank you for contacting the Atlassian Community. This is Mubeen from Statuspage support team.

To use the [option](https://developer.statuspage.io/#operation/patchPagesPageIdIncidentsIncidentIdIncidentUpdatesIncidentUpdateId) to update a previous incident update you need incident_update_id to get it you will need to use the '[Get an Incident](https://developer.statuspage.io/#operation/getPagesPageIdIncidentsIncidentId)' endpoint from the Statuspage API.

<br />

- The initial requirement is you will make a GET request to the '/pages/{page_id}/incidents/{incident_id}' endpoint.

- This will return a JSON object with details of the incident, including an "incident_updates" array section. Each item in the incident_updates array represents a previous update to the incident and includes an "id" field. This "id" is the "incident_update_id" you are looking for.

- Once you have the "incident_update_id", you can use it in the 'PATCH /pages/{page_id}/incidents/{incident_id}/incident_updates/{incident_update_id}' endpoint to update the specific incident update.  

I hope the details provided are helpful

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
How would you design a statuspage layout for multiple customers with their own specific subdomain?
Asked by Drew Arnold:

We wanted to investigate/research how we would be able to setup a statuspage that would be accessible publically, but would be tailored for each of our customers.

We provide a SaaS solution where we provide them an account with a subdomain of their own choice. An example of this would be customer1.example.com and another customer would have customer2.example.com. We want to have these customers to both have statuspages for their site available and not to be able to view the other customer's information. How should we design / layout these customer statuspages where our communication wouldn't need to be vague where they would contact our customer success team with whether their page is impacted.


Answers:
author: Alan Violada
body: Hey Drew, Alan from the Statuspage Support team here.

The closest thing we have to the use case you provided would be the "Audience-specific" page type, which allows you to control what components each user has access to on a page, so that they only see the components that interest/affect them.

With that said, it is not possible to have multiple subdomains for one page - You would need a separate page for each customer for that, which would mean a separate billing plan for each one as well.

[What are audience-specific pages?](https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/)

Regards,

Alan
Can't use the SSO tab
Asked by Alan DAIBI:

Hi there,

I am having problems with the SSO tab in all my applications. I can't access this tab and it seems to make the user interface sputter. This is regardless of the applications on Crowd (recently registered or not).

Have any of you encountered this kind of problem?  
Do you have any suggestions for me?

For information, I am currently unable to restart Crowd.

Best regards,

Alan


Answers:
author: Craig Castle-Mead
body: Hey Alan,

By applications - assuming you mean the Crowd Applications? Do you have any errors in your browsers network or Console tabs?   
What version of Crowd are you on?

CCM


Tags: sso
LDAP groups can define Customer User/Role in JSM but then Customers is just a list of names
Asked by Frederick Washburn:

Hi Folks,

We are implementing JSM Data Center 8.16 and I've hit a snag. We use role based groups extensively throughout Jira/Confluence. I thought it would be the same in JSM as I can define Users and Roles - Role: Service Desk Customers with a group, just like in Jira/Confluence which is exactly what I want. So I was surprised that this alone does not provide access, and it appears individuals need to be added manually to the Customers on the Project? Also it seems that Customers actually controls the access and not the User and Roles Service Desk Customers - so not sure why that's even needed?

Customers does not take an LDAP group like Users and Roles which makes no sense to me. Do I really need to add a few hundred people to the each Portal project based on who can access the portal? And no, it cannot be everyone that has access to JSM on our system as we have different levels of user classification on our network.

If we can't use groups, then it also means that we now need to have a workflow for new users on the network that goes through each portal and adds users into the appropriate customer lists?

I hope I'm missing something and this is solvable.

Thanks - Rick


Answers:
author: Mikael Sandberg
body: Are your customers internal customers that have access to your Atlassian instance? If that is the case then you can add the LDAP group as Service Desk Customers in the project and that will add those users to the Customers list. This is how I am doing it, since all our customers are internal and everyone at the company have at least access to Confluence.

comments: author: Frederick Washburn
body: Hi Mikael,

Thanks for the clarification, I hadn't realized that it would sync customers from the role. I've been playing around with that in various testing scenarios and hadn't picked up on what it was doing. I verified I can add users in customer role with permissions set to "Who can raise requests?" set to "Customers who are added to the project". This works the way I would expect.

Thanks again!


author: Frederick Washburn
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

I've ran into a related issue in that the group I'm using for service desk customers in Users and roles is 'mostly' brought into the Customers list in the project. There are 295 users in this group and only 287 get brought in as 'Customers'. If I go into Admin-\>User Management I can see the missing individuals in the system and if I do 'View Project Roles for User' on them I see they they are in the project as Service Desk Customers. They are just not in the customer list within the project and cannot see the project in the portal. Could there be some other setting I'm missing?

Thanks - Rick


Tags: jira-service-desk
What is the build number for Crowd 4.3.5?
Asked by David Low:

What is the build number for Crowd 4.3.5?

I know this page list various version and build numbers but it is yet to be updated with 4.3.5

<https://confluence.atlassian.com/crowdkb/crowd-build-and-version-numbers-reference-703401603.html>


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Have you a Crowd of that version installed? If so the build number is displayed on the footer.

![ksnip_20210804-130800.png](https://community.atlassian.com/t5/image/serverpage/image-id/154441i81F8DAA16F784B69/image-size/large?v=v2&px=999 "ksnip_20210804-130800.png")

Hope this helps.

comments: author: David Low
body: 1637

Yes. I know it is in the footer. I was just hoping not to stand up a instance of that version first to find out the number.

Our setup is Infrastructure As Code, and we have a process to overwrite the crowd.cfg.xml settings on each deployment, with our preferred values. Within crowd.cfg.xml, the buildNumber is listed, hence I want the buildNumber so I overwrite that value with the correct number of this version of Crowd.

\<application-configuration\>  
...  
\<buildNumber\>\<%= [@Build](/t5/user/viewprofilepage/user-id/1568580)_number %\>\</buildNumber\>

...

\</application-configuration\>


Tags: server
Crowd UserDeletedEvent User Profile
Asked by Hans Pesata:

Hi!  

Crowd 3.7.0  

I wrote a Plugin which implements an UserDeletedEvent Listener.  

Unfortunately when the Listener is called, the User Profile is no longer available only the Username. I would need the deleted Users data for the offboarding.  

When I look in the Crowd Audit Log, Crowd displays the User data in the User deleted audit record.  

Is there a way to get the data of the deleted user within the listener ?  

Thanx \& regards,  
Hans


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@Hans Pesata](/t5/user/viewprofilepage/user-id/613670)

App development related questions are best asked in the [Crowd Development category](https://community.developer.atlassian.com/c/crowd-development/29) of the [Atlassian Developer Community](https://community.developer.atlassian.com/), you have a greater chance to get feedback from other app developers there.

That said, to set expectations, you'll note that there are comparatively few Crowd related questions and even less answers there - regardless, quite some Atlassian team members monitoring the community by now, so hopefully they can loop in someone from the Crowd team.

Cheers,  
Steffen  


Tags: crowd-development

event

listener
LDAPS Communication Through Loadbalancers
Asked by Jan Holzbecher:

Hello,

I would like to use the LDAPS connector to my active directory. Since I have multiple active directory servers, I need to use a loadbalancer IP within the LDAPS connection string.

Now obiously, this IP does not match the certificate installed on the active directory server. The active directory root ca certificates are yet installed on the crowd server.

![20-07-_2021_15-38-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/152076i7352FE8A86B277C8/image-dimensions/317x159?v=v2 "20-07-_2021_15-38-23.png")

Unfortunately, I can not add any SAN IPs to the certificate as the CA does not support this.

Is there any way to enable LDAPS without certificate checking?

Best regards,

Jan


Answers:
author: Craig Castle-Mead
body: Hey Jan,

wondering if you're able to use a TCP level load balancer? this way it won't try and do the ldaps termination, it'll just pass it straight on to your AD nodes.

CCM

comments: author: Jan Holzbecher
body: Hello Craig,

Thanks for the suggestion, guess that might work.

I finally was able to create an additional certificate and move it right onto the loadbalancer itself. Not a proper end-to-end solution, but working from the crowd server point of view.

Best regards,

Jan


Tags: server
jira users change their own password within jira
Asked by Brent Blish:

Our crowd system is down (AGAIN). i am wondering how to config jira so the users can change their own passwords or have admin change their password on jira.


Answers:
author: Craig Castle-Mead
body: Hey [@Brent Blish](/t5/user/viewprofilepage/user-id/2849125)

I'd recommend working on the reliability issues of your Crowd environment. We've been using Crowd for \~\> 9 years now and it's been rock solid. If you can supply any background on what issues you've been having, I'd be happy to see if I can give any recommendations.

As for allowing users to change their passwords in Jira, if Jira is using Crowd as a user directory, then this is not possible as the password change would need to sync to Crowd "live".

CCM


Tags: server
I have now a Crowd account, how can I enter the KIA BRAND RELAUNCH application?
Asked by Kris Van Regenmortel:

I can enter CROWD and get to see several applications, but when I want to enter the KIA BRAND RELAUNCH application, nothing happens.


Answers:
author: Nic Brough -Adaptavist-
body: Is that application an Atlassian system branded with "kia brand relaunch"?

If not, then you'll need to talk to the administrators (or possibly developers) who set up the application for Crowd access.

If it is an Atlassian application, we'll need to see the browser error messages or a full description of "nothing happens" - is it a blank screen with a new url in the address bar? If so, what is the new address? Does the click on the application do nothing? If so, what is the link for the application actually pointing to?