Percentile graphs
Asked by Irina Harutiunian:

Please tell me if it is possible to get percentile graphs of SLA details in Service Management or Software project?


Answers:
author: Danut M _StonikByte_
body: Hi [@Irina Harutiunian](/t5/user/viewprofilepage/user-id/5411297),

With our [Great Gadgets](https://marketplace.atlassian.com/search?query=agile%20great%20gadgets%20stonikbyte) app you can display SLAs charts with percentiles.

See section #4 in this article for more details: <https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>

![](https://blogstonikbyte.files.wordpress.com/2023/05/image-5.png?w=697)

If you have questions, please feel free to email us at support@stonikbyte.com.

Hope this helps.

Danut.


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Irina Harutiunian](/t5/user/viewprofilepage/user-id/5411297)

It's possible to use the [SLA Time and Report add-on for Jira](https://marketplace.atlassian.com/apps/1220741/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Percentile-graphs_20240409).

Steps to realize this:

1. Go to Dashboard and create a new one:

![d7250d03-f67b-48ff-a479-7c193d5e8d43.png](https://community.atlassian.com/t5/image/serverpage/image-id/327978iC574D87F0FBD8476/image-dimensions/452x318?v=v2 "d7250d03-f67b-48ff-a479-7c193d5e8d43.png")

2. Choose the access type: Public or Private.

![6f1c056c-dc45-4a55-bba9-668d0b361f60.png](https://community.atlassian.com/t5/image/serverpage/image-id/327979i566BB2EA1A6B3430/image-dimensions/386x339?v=v2 "6f1c056c-dc45-4a55-bba9-668d0b361f60.png")

3. Add a gadget to a Dashboard:

![02ac0dca-3d07-41cb-be87-6297b2f64158.png](https://community.atlassian.com/t5/image/serverpage/image-id/327980i038C7221DD2C42D6/image-size/large?v=v2&px=999 "02ac0dca-3d07-41cb-be87-6297b2f64158.png")

4. Choose a Pie Chart:

![115ddbb4-7ee1-425f-b230-efed4ee4a814.png](https://community.atlassian.com/t5/image/serverpage/image-id/327981i4A4B9BFE3847632D/image-dimensions/214x329?v=v2 "115ddbb4-7ee1-425f-b230-efed4ee4a814.png")

5. Configure it according to your needs:

![0802a66c-9dc3-4ae1-b022-cf1be08c478d.png](https://community.atlassian.com/t5/image/serverpage/image-id/327983i2498BB76160ED18E/image-dimensions/291x275?v=v2 "0802a66c-9dc3-4ae1-b022-cf1be08c478d.png")

6. That's all! ? Get a ready-generated Pie Chart Gadget.

![ff68c14d-a020-4dfe-a484-7013b8940188.png](https://community.atlassian.com/t5/image/serverpage/image-id/327984i7DC0FB3A98C5C06C/image-dimensions/308x368?v=v2 "ff68c14d-a020-4dfe-a484-7013b8940188.png")

The application has a [30-day trial period](https://marketplace.atlassian.com/apps/1220741/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Percentile-graphs_20240409) and is free for small teams (up to 10 users), so you can check how well it suits you. My team developed it so our support team can help you with the settings


author: Sebastian Krzewi?ski
body: Hi [@Irina Harutiunian](/t5/user/viewprofilepage/user-id/5411297)

It is possible in JSM project reports. You need to choose 'your sla name - % met".

I don't see other options.

Regards,

Seba

comments: author: Irina Harutiunian
body: Can you please explain how does "your sla name - % met" report work? Do I understand correctly that it shows the percentage of incidents in sla?


author: Sebastian Krzewi?ski
body: Hi!

You need to create custom report in JSM project. How to do that you can check here - <https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/>

When you will add new series you will be able to choose %met for JQL that you want.

Regards,

Seba


Tags: cloud

jira-service-management

jira-service-management-cloud