youngmon/atlassian-qna huggingface dataset:
Remove a workflow from my project
Asked by Amanda Brooks:

I have a workflow on my project that requires each task to move to the "Ready for Review" column before going into the "Approved" column, and then to the "Published Column" and I want to remove this. However, when I look at approvals, it says there are none applied to my board. And when I look at Workflows, it says there are also none applied to my board.

How can I remove this requirement?

Can't move a task from the column called "In Progress" to "Approved" before going through the "Ready for Review" column:

![Screenshot 2024-06-04 at 1.52.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327770i3E6DD754F105208D/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 1.52.21 PM.png")

There are no approvals set up on my project:

![Screenshot 2024-06-04 at 1.52.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327771i8809ABBC0E41CA98/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 1.52.43 PM.png")

And none of the active workflows are applied to my Project (Marketing Content Calendar):

![Screenshot 2024-06-04 at 1.53.07 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327772iB1231E1E19741806/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 1.53.07 PM.png")


Answers:
author: Charlie Misonne
body: Hi Amanda and welcome to the Atlassian community!

I think you are on a "team managed" project. That's why your workflow does not appear in that list. Team managed projects have their own workflow and will not be visible in the global Jira settings.

If you can not transition issues to those 2 colums you probably have some rules in the workflow. Here is [an article](https://support.atlassian.com/jira-software-cloud/docs/add-or-remove-workflow-rules-in-team-managed-projects/) on how to manage those rules.

Could you also share a screenshot of the actual worfklow?

comments: author: Amanda Brooks
body: Ahhh I see now! I was able to edit the workflow on the issue level! Thanks for your help


author: Charlie Misonne
body: Ok glad I could help!

Out of curiosity: what was the issue exactly? I have not been using team managed projects myself.


Tags: cloud

jira-service-management

jira-service-management-cloud
Synchronize the fields between the main requests and the cloned requests.
Asked by Arooba Al Siyabi:

I want to synchronize specific fields between the main requests and the cloned requests. So, after cloning, if there is a change in the fields, they should be updated accordingly in the cloned request.

I don't want all fields to be synchronized; I want to specify them.

I am looking forward to any suggestions

Thank you,


Answers:
author: Christian
body: Hello [@Arooba Al Siyabi](/t5/user/viewprofilepage/user-id/5433922)

You can make an automation that does this. You can use the field value change trigger and specify the fields you want to synchronize as the the trigger fields. Then you can create a for branch on linked issues and specify "cloned". Then, set all desired synchronized field values to match the trigger issue.

Hope this helps,

Christian

comments: author: Arooba Al Siyabi
body: Hi [@Christian](/t5/user/viewprofilepage/user-id/5412859) ,

Could you help me with the last part? How can I define the value of the trigger issue to set them on the field of the cloned one?

on this part:

![Screenshot 2024-06-05 132247.png](https://community.atlassian.com/t5/image/serverpage/image-id/327995i53D818DD6674AC9A/image-size/large?v=v2&px=999 "Screenshot 2024-06-05 132247.png")


author: Christian
body: Hello

You can use the {{triggerIssue}} smart value. Below is an example

![Screenshot 2024-06-05 082336.png](https://community.atlassian.com/t5/image/serverpage/image-id/328070i50C54A2205A47EC7/image-size/large?v=v2&px=999 "Screenshot 2024-06-05 082336.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Assets object custom field filter based on another field
Asked by Marcel Diskowski:

I have an Assets object custom field that contains one or more objects. Now I want to configure another Assets object custom field, where a single object (of the same type) can be selected, to only allow the selection of one of the objects in the first custom field. So far, I was unable to find a working AQL for this scenario. My current attempt is:

```
Key IN ${customfield_15600.Key}
```


Answers:
author: Marcel Diskowski
body: The solution is:

```
Key IN (${customfield_15600${0}})
```


Tags: data-center

jira-service-management

jira-service-management-data-center
permissions problem
Asked by Pinelopi Rodi:

Through an administrator account i have made my account an adnmin but i still cant change the status of incoming tickets. i have searched everywhere.

I have checked the project settings as well as the global permissions and the system settings and the atlassian account settings .


Answers:
author: Mihai Schwarz
body: Hi [@Pinelopi Rodi](/t5/user/viewprofilepage/user-id/5512670) ,

I didn't understood your problem 100%, but as I understood you cannot progress/transition a ticket? If so make sure that you have transition permission in the project permission scheme or if there is a condition or validator present on the transition from the first status of the ticket.

If you want a new status for your recently created ticket via email or portal, then you will need to edit the workflow and from the Create grey bubble make sure that the create transition to points to the status you want your ticket to "land" first when created.


Tags: cloud

jira-service-management

jira-service-management-cloud
Incremant a Custom feild.
Asked by Arooba Al Siyabi:

I want to increment a custom field when an issue is created, but I don't want it to increment if the issue is created by cloning; it should remain the same as the main issue.

I've attempted to create an automation for this purpose, but it's not functioning as intended. I'm open to any suggestions on how to improve it.

Please find the automation rule:

![Picture1.png](/t5/image/serverpage/image-id/327760i02668CDCFB111F6A/image-dimensions/329x540?v=v2 "Picture1.png")

The 'Edit Issue' block in the 'if' and 'else' conditions are the same:

![Screenshot 2024-06-04 134716.png](/t5/image/serverpage/image-id/327762i64BCAC97A22743F6/image-dimensions/284x266?v=v2 "Screenshot 2024-06-04 134716.png")

The 'Set Entity Property' block in the 'else' condition:"

![Screenshot 2024-06-04 134839.png](/t5/image/serverpage/image-id/327763i7C80787640BB6A99/image-dimensions/287x400?v=v2 "Screenshot 2024-06-04 134839.png")

Thank you,


Answers:
author: John Funk
body: Hi Arooba,

Set the field with a default value of 0.

For the existing issues, do a bulk change and set the value to 0 for all of the ones that have an empty value. Then run it again.


author: Kalyan Sattaluri
body: Hello [@Arooba Al Siyabi](/t5/user/viewprofilepage/user-id/5433922)

Whats not working?

Is Clone check working correctly? That is, issue CR Number is being edited?

If only the increment logic is not working, Have you tried to increment the entity property manually, that is giving below smart value:

{{#=}} {{project.properties.sequence}} + 1 {{/}}

Please try and also share audit log of a run and share which logic was supposed to be invoked (cloned/or not).

Thanks.

comments: author: Arooba Al Siyabi
body: Hi [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) ,

The problem occurs when I first create a request; the CR number is not updated. It will be updated when I clone the request for the first time. If I create another request, it will remain the same.

Please finds an example:

![10.png](https://community.atlassian.com/t5/image/serverpage/image-id/327959iE1496C3622F7CA4E/image-dimensions/553x311?v=v2 "10.png")

Thank you,


Tags: cloud

jira-service-management

jira-service-management-cloud
Project Dashboard - Pie Chart Gadget displaying incorrect filter figures
Asked by Nick.corby:

I've set up a new filter within my project and have added a pie chart gadget to my dashboard to display the results of this filter, and the chart is displaying incorrect statistics.

The filter is returning all issues within the project that are a certain status, and the Statistic Type of the Pie Chart is a new Context Field that I have added to the request type in the project settings. The end result being, show me all tickets with status "Awaiting Development", broken down by "Internal Team" Context Field.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/327752iA4F84009DFD17917/image-size/large?v=v2&px=999 "image.png")

The issue here is that all 19 "Awaiting Development" tickets have an "Internal Team" selected. There shouldn't be a "None" portion in the results. If I click on the "None" portion of the chart, I'm taken to a new page with the jql query showing 0 results. The displayed values for the other "Internal Team" values are also incorrect e.g. there are actually 8 tickets with "Backend" Internal Team value.

Not sure what I'm doing wrong?

Additional info:

- I have "Update every 15 minutes" ticked for the gadget  
- I have waited \~30 minutes after adding the gadget with multiple manual refreshes to see if the gadget fixes itself

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/327757i0C49593049537339/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Danut M _StonikByte_
body: Hi [@Nick.corby](/t5/user/viewprofilepage/user-id/4672069),

This seems completely messed-up. Perhaps you should contact Atlassian Support and ask them to investigate these issues.

As an alternative to this, you could try the **Pivot Table \& Pivot Chart gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app. It allows you to generate all kind of statistics (by multiple fields) and pivot custom charts of various types, including **pie** charts.

You could start with a **1-month free trial**. If you need any help, feel free to contact support@stonikbyte.com.

Hope this helps.

Danut.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation - Customer Follow-up
Asked by Emery Manayan:

Hello All,

I tried to make an automation doing follow-up with the customer.

Example, if the status changed to Waiting Customer and no update for 24 hours an email will be sent to her. It is working fine now, I created 3 strike-rule before closure.

However, I failed to consider that we are working based on business hours.

Monday to Friday 9am to 6pm HK time.

How can I incorporate this to automation? Basically tickets that's in Waiting Customer and no update for 24hr (within Monday to Friday9am to 6pm)

Thanks in advance


Answers:
author: Stevan Mandi?
body: [@Emery Manayan](/t5/user/viewprofilepage/user-id/4908323) you can add condition to check this smart value:

Date difference {{\[date1\].diff(\[date2\]).\[unit\]}} {#toc-hId--355310867}
----------------------------------------------------------------------------

This Returns the amount of time between date1 and date2, in the unit specified. If date2 is earlier than date1, the value returned will be negative.

So you can check if:

{{issue.updated.diff(now).businessDays}} is greater or equal to 1


Tags: cloud

jira-service-management

jira-service-management-cloud
How to update Asset type field using Jira automation and smart values
Asked by Danilo Simic:

Hello,

I have setup an automation rule which looks up some objects and then updates 2 text fields with attributes from that object (always finds 1 object).

Now I want to improve the rule so that I can also show which object it found by adding the object to an Asset type field.

I am having trouble updating this. The rule always finds the correct object but when I try to update the Asset field using smart values I get this error:

*AD-13 (data was not an array (Test Asset))*

"Test Asset" is the name of the field that I am trying to update.

The smart value used is this one:

*{{lookupObjects.id}}*

I have also tried *{{lookupObjects}}*but got same error.

Using the log option, I get the correct ID/Name of the object.

I have an Edit issue component with the following:

*{
"fields": {
"customfield_10243": "{{lookupObjects.id}}"
}
}*

Like mentioned above, I also tried *{{lookupObjects}}*but got the same error.


Answers:
author: Vijay Dadi
body: <https://confluence.atlassian.com.mcas.ms/jirakb/how-to-set-the-affected-services-field-from-referenced-services-on-an-assets-object-attribute-via-automation-for-assets-1155140676.html>

This document provides required details for updating asset objects.


author: Danilo Simic
body: A solution that I found but that I do not like (I would like to use the Advanced option of the Edit Issue component to update multiple fields at the same time) is to have a separate Edit Issue component for this 1 field and then add this:

*objectid = {{lookupObjects.id}}*

This works fine.

If anyone knows how to use the Advanced option to update this that would be great.


Tags: assets

automation

cloud

jira-service-management

jira-service-management-cloud
Issue custom field update through REST API does not work
Asked by Laurent Delhaie:

My aim is to integrate our Salesforce.com platform with our Jira Service Management platform.

For this, I'm first using Postman to test my API call-outs, but I'm currently stucked on this problem: I can't manage to update the text custom filed I created (customfield_10082) to set back the reference from Salesforce object I create from Jira issue.

In order to update this field I'm doing a PUT on <http://MYJIRA.atlassian.net/rest/api/3/issue/{issuekey>}, using following JSON:

```
{

    "fields": {

        "customfield_10082" : "SFDC Ref"

    }

}
```

Postman is receiving a "200 OK" response code, but when looking at the received JSON or in the Jira app itself, I can see my custom field remains desperately empty:

```
 "customfield_10082": null
```

When doing a GET on <http://myjira.atlassian.net/rest/api/2/issue/SP-13/editmeta> I'm getting the following definition for the field I need to update through REST API:

"customfield_10082": {  
"required": false,  
"schema": {  
"type": "string",  
"custom": "com.atlassian.jira.plugin.system.customfieldtypes:textfield",  
"customId": 10082  
},  
"name": "ST Reference",  
"key": "customfield_10082",  
"operations": \[  
"set"  
\]  
}

Am I missing something? Maybe am I required to use this "set" operation for the update?

But what's the syntax for using it in my JSON in this case? Or do I have to use the "update" verb instead of "fields" for the update?

I found this example for setting components, but I don't know how to apply this to my custom field:

```
{ "update" : { "components" : [{"add" : {"name" : "Engine"}}] } }
```

source: [Jira REST API examples (atlassian.com)](https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/#editing-an-issue-examples)

Note that the same page also seems to confirm above JSON structure I am currently using for custom field (free text) update. I just feel like I'm going in circles...

Thanks a lot for your help!


Answers:
author: Kalyan Sattaluri
body: Hello [@Laurent Delhaie](/t5/user/viewprofilepage/user-id/4828433)

Can you confirm the end point you are using? You have it as below:

[http://MYJIRA.atlassian.net/rest/api/3/issue/{issuekey](http://myjira.atlassian.net/rest/api/3/issue/%7Bissuekey)}

But the syntax is not right. It should be:

[http://MYJIRA.atlassian.net/rest/api/3/issue/{{issuekey](http://myjira.atlassian.net/rest/api/3/issue/%7Bissuekey)}}

Other than that, everything looks good.

this field allows only "set" operation and using "fields" you are implicitly doing a set. So that's good. Even the meta info shows its a text field so the way you are updating is the correct way.

Please cross check the smart value in your endpoint. Hope it helps. Thanks!


Tags: api

cloud

custom-field

jira-service-management

jira-service-management-cloud

rest

set
multiple approver email notification
Asked by sik fai foo:

Hi all,

My current setup is to route to 3 approvers at 1 time, is there a way to let other 2 knows through email that the first has approve ?

So that the other 2 approver will know what is happening.


Answers:
author: Nadhila Savira
body: Hi there,

This is Nadhila from Atlassian.

You may want to create an Automation rule that looks a bit like the following example:

![Screenshot 2024-06-05 at 12.42.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/328019iD08D08759D5076DD/image-size/large?v=v2&px=999 "Screenshot 2024-06-05 at 12.42.34.png")

It is important to add the correct Status in the condition before the rule sends a notification email, to ensure that the email only gets sent after a specific Approval process is completed.

comments: author: sik fai foo
body: thanks i shall try it


author: sik fai foo
body: my current workflow is like this. can it be done ? the 3 approvers is at waiting for approval.

![Screenshot 2024-06-06 162136.png](https://community.atlassian.com/t5/image/serverpage/image-id/328280i2978C5C24173B25E/image-size/large?v=v2&px=999 "Screenshot 2024-06-06 162136.png")


author: Nadhila Savira
body: Do all three people have to approve?

The trigger above is only when the Approval process has been completed, so if 3 people need to approve, the Automation would not be triggered unless all three have approved, so maybe it is better to have a scheduled trigger than the one I had suggested before.


author: sik fai foo
body: i see, what i trying to achieve here is that,

out of 3 approvers, lets say first approver approves, then at least email notification saying that already passed first round. Because as of now, 2 and 3 would not know that the first already approved.

right now, that's the challenge i facing. :)


author: Nadhila Savira
body: I get that completely! Unfortunately, if the approval process is within the same step for all 3 approvers, there's not a trigger that could fulfil your inquiry.

That's why I thought to suggest the scheduled trigger instead, but then it would remind them based on the amount of time the ticket is still in that status, irrelevant to who has approved or not.


author: sik fai foo
body: alright noted and thanks.


author: Nadhila Savira
body: You're welcome! My apologies for the inconvenience here


Tags: cloud

jira-service-management

jira-service-management-cloud
How can i rename customers in JSM
Asked by shripati:

I have a customer named Ajita for \`collections@engati.com\` email. Now this is showing up to the customer too when they view it in my Jira portal for the customers.

They have asked us to rename this to \`Billing \& Collections\` instead of the name \`Ajita\` for that email address. How can i rename the customer info.

Steps that i have tried so far,

1. I deleted and readded the customer

2. I deleted the organisation and added a new one called collections@engati.com

![image (42).png](/t5/image/serverpage/image-id/327697i329C391496FF1466/image-size/large?v=v2&px=999 "image (42).png")![Screenshot 2024-06-04 at 11.38.42?AM.png](/t5/image/serverpage/image-id/327698i345D392C4066F98D/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 11.38.42?AM.png")


Answers:
author: Nadhila Savira
body: Hi Shripati,

This is Nadhila from Atlassian.

I think this depends on the type of account the customer has. Do they have an Atlassian account, or Portal-only Customer account?

If they have a Portal-only Customer account, you can follow the instructions here: <https://support.atlassian.com/user-management/docs/edit-name-for-portal-only-customers/>

Regardless, your customer should be able to change their name themselves through the following link: https://**\<your atlassian site\>**/servicedesk/customer/user/profile

Hope this helps!

comments: author: shripati
body: Awesome. This is super helpful, Let me try this out and excited to see which of these options work. Thanks again for your response.


author: Ciara TN
body: Have you tried to rename the customer using the following documentation:   

<https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customers-name/>  

<br />

comments: author: shripati
body: Hi Ciara,

Thank you so much for your response. I really appreciate the time you took out to help me.  

I had come across this documentation earlier, and I have tried navigating to this options mentioned here. But when I login to my account, under "Settings" I don't see "User Management" option at all.

PS - I am an Org Admin and have the highest level of access possible to the Jira account.


author: shripati
body: I have also additionally tried to follow - <https://support.atlassian.com/user-management/docs/edit-name-for-portal-only-customers/> and somehow I don't see the option there to manage the customers.

![Screenshot 2024-06-04 at 8.10.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327800iA262F5D07C31A1BA/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 8.10.49?PM.png")![Screenshot 2024-06-04 at 8.10.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327801i3194C32D0F9CFB92/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 8.10.29?PM.png")![Screenshot 2024-06-04 at 8.10.16?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327802i3E941ADAA70FACB0/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 8.10.16?PM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Directed to "Something went wrong" page after asked to create username for Bitbucket Cloud
Asked by Bui Le Ngan Ha:

I was directed to the "Something went wrong" page after Bitbucket asked me to create my username. I tried logging out and logging in again, typing in my desired username but no matter how many times I tried it still results in the same page. There seems to be no problem with the servers. I got the code "743c05743c234e36b2921548eacdc3ea" from the page.

![Screenshot 2023-10-19 231455.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/287275i59117025DAE46AE2/image-size/large?v=v2&px=999 "Screenshot 2023-10-19 231455.jpg")

Please help, I need to share a repository urgently on Bitbucket!


Answers:
author: Syahrul
body: G'day, [@Bui Le Ngan Ha](/t5/user/viewprofilepage/user-id/5344987)

Welcome to the community.

Can you try to sign up from the following link [here](https://id.atlassian.com/signup?application=bitbucket&continue=https%3A%2F%2Fbitbucket.org%2Faccount%2Fsignin%2F%3Fnext%3D%252F) and see if that works? If not, then most likely, the username has already been used. Please try using a different username instead.

Let me know how it goes.

Regards,  
Syahrul

comments: author: Bui Le Ngan Ha
body: Thank you very much! It worked!


Tags: bitbucket-cloud

cloud
Creating a new repo - bug (?)
Asked by Kevin Corso:

Hey, I'm new to Bitbucket and I'm trying to create a repo here that will later be connected to an existing GitHub repo. Unfortunately, each time I try to create a repo on here, the create page refreshes with an alert that also clears the Project Name field:

![Screenshot 2023-10-18 at 3.45.28 PM.png](/t5/image/serverpage/image-id/287269iB4B9E793F1CF32C6/image-size/large?v=v2&px=999 "Screenshot 2023-10-18 at 3.45.28 PM.png")

Initially I thought perhaps it had to be a unique name, but I've tried dozens of names that are unique and random, never able to pass this stage and it's totally unclear as to why that is. Is this a bug, or is there something I'm missing?


Answers:
author: Ben
body: Hi Kevin,

Welcome to the Bitbucket Cloud community! :)

I have attempted to reproduce this issue on my end based on your description - but was unable to. The project selection dropdown works as intended and I am able to create a repository.

Please clear your browser cache and try again, if this still does not work - attempt to perform this action in a different browser entirely with add-ons disabled (or Incognito mode if using Chrome) and let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud