youngmon/atlassian-qna huggingface dataset:
What to do when it says "the reporter specified is not a user"
Asked by Sara Agarwal:

I am a first time user and trying to create a new task. Unfortunately, I cannot do so because "the reporter specified is not a user." I keep trying to enter myself (which I was told to do), but it still doesn't recognize me, even it does recognize me when I list myself as an Assignee. What should I do?

Thanks,

Sara


Answers:
author: Jack Brickey
body: Are you listed as a Customer? Generally the Reporter will be a Customer. However, if you are actually are working on resolving an issue you would be an agent. What role(s) is your user listed under project settings \> people?

comments: author: John Funk
body: [@Sara Agarwal](/t5/user/viewprofilepage/user-id/4860525) - Any update here?


Tags: cloud
Change layout of subtasks and copy subtasks
Asked by Pauline Hild:

Hi everyone,  
I have 2 questions concerning automatically created subtasks and would be very grateful for help.  
**1st question**: I've created an automation that generates subtasks when a task is created. The whole thing works very well, but I would like to have a different layout for the subtask than for the task, i.e. I would like to have different information displayed for the task than for the corresponding subtask (custom fields). Is there any way to change this?

**2nd question**: Is it possible to copy a subtask that was created automatically? I can only find the option "clone", but I don't want to do that, because otherwise I will see the connection lines in the timeline and that is confusing for the collaborators. The reason is that in some cases a subtask has to be done twice and then it would be useful to be able to copy it easily.

Thanks in advance for your help and kind regards

Pauline


Answers:
author: Nic Brough -Adaptavist-
body: So the simple one first - "clone" is "copy". It copies an issue as it is.

On the first question, yes, you can have different fields and orders of them in sub-tasks, but it is done in different ways in different types of project. In a team-managed project, you go to project admin -\> issue types and choose the fields you want for each. In a company-managed project, you do it by creating screens (lists of fields) and associating different screens with project and issue type actions.

comments: author: Pauline Hild
body: Hi, thanks for your answer. We are working with a company-managed project and have already created a screen, but it has the same layout for task, subtasks and epics. How do I proceed if I want to create an extra screen for subtasks only? If I create a new screen, how can I delete the subtask from the old screen?

Kind regards,

Pauline

![Bildschirmfoto 2022-04-12 um 10.33.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/192531i72BA03B0E6D6D828/image-dimensions/526x116?v=v2 "Bildschirmfoto 2022-04-12 um 10.33.26.png")


author: Nic Brough -Adaptavist-
body: Your project settings include an "issue type screen scheme". This tells your project what "screen scheme" to use for each issue type. I suspect you'll find the current one simply says "use the 'LAB Screen scheme' for all (or default) issue types in the project.

A screen scheme tells the project what screens to use for create, edit and view, and that's what you're looking at in your screen shot.

You will need to create a new screen scheme, one that maps the screens you want to use for sub-tasks, then edit the issue type screen scheme, telling that to use the new screen scheme for sub-tasks.


Tags: cloud
I want to disable a few components instead of deleting them. Is there anyway of doing this?
Asked by naraharisetty:

I want to keep the historical cases without deleting them. Is there any way to deactivate or disable the component temporarily?


Answers:
author: Ivan Lima
body: Hi [@naraharisetty](/t5/user/viewprofilepage/user-id/4478964), not out-of-the-box. There is a feature request to [archive components](https://jira.atlassian.com/browse/JRACLOUD-10507) in cloud, which is similar to what you're looking for, that you can vote on and add yourself as a watcher.
When will Jira be back up?
Asked by James Barrett:

Jira has been down all morning. I don't see any discussions about it - is there an official thread for the outage? When will Jira be back up?


Answers:
author: James Barrett
body: Yes they already know about the outages. The status page shows many outages. <https://status.atlassian.com>


author: Stephen Sifers
body: Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a[link](http://status.atlassian.com) for live status updates. Reach out to us at <https://support.atlassian.com/contact> if you have any questions or concerns.

Additionally, we're checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you're unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,  
Stephen Sifers \| Product Lead, Community


author: Dillon
body: <https://status.atlassian.com/> is probably your best place to look for up-to-date Atlassian Hosted Products.


author: Stephen Sifers
body: Hello,  
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions [here](https://community.atlassian.com/t5/Feedback-Forum-questions/Updates-and-Q-amp-A-on-active-incident-affecting-Atlassian/qaq-p/2000572) and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted [a blog about this incident](https://www.atlassian.com/engineering/april-2022-outage-update) with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,  
Stephen Sifers \| Product Lead, Community


author: James Barrett
body: My questions go unanswered however - when will they be back up and why is no one talking about it?


Tags: atl-rvw
Adding a new field to an existing form
Asked by Terence G:

I have selected a Template form in Jira Work Management. However I am unable to create a new field and add the field to my form.

I don't have the option of creating a new form. Only existing fields can be selected when using the template.

Can anyone help?


Answers:
author: Ste Wright
body: Hi [@Terence G](/t5/user/viewprofilepage/user-id/4752524)

It looks like there are two needs here...

* How to add a new custom field to a Project, for use on a Form
* How to create a second Form

*** ** * ** ***

**How to add a new custom field to a Project, for use on a Form**

The field needs to be on your Screens (at least, the Create Issue Screen) for it to be used in a Form.

The instructions to do this will differ depending on if your Project is Company-managed or Team-managed. You can confirm this by looking for the type in the bottom left-hand corner of the left-hand Project navigation menu.

If it's **Company-Managed,**you'll need to be a Jira Admin and then...

1. Go to Jira Settings (cog icon in top-right) \> Issues
2. Select Custom Fields from the left-hand menu
3. Press Create Custom Field - and create the field you need
4. Next, go to Screens from the left-hand menu
5. Locate relevant Screens for your Project - and add the new field to them

If it's **Team-managed,**you'll need to be the Project Admin and then...

1. Go to Project Settings \> Issue Types
2. Select a relevant Issue Type (in use on your form)
3. Drag a field from the Create a Field menu onto the screen - and fill in the details
4. Repeat process for all other relevant Issue Types

\^ Either one of these processes will make the field available on your Work Management Project, and therefore, available for use on the Forms also!

*** ** * ** ***

**How to create a second Form**

This should be possible in either Project type...

1. Go to Forms
2. If already in a Form, press the *Back to all forms*option in the top-left corner
3. Press *Create Form*to add a second form

*** ** * ** ***

Let us know if you have any further questions :)

Ste


Tags: cloud
Dividers between columns
Asked by Jan ?imek:

Hi,

I would like to ask if there is any way how to divide columns/fields between each other, so that they are a bit more recognizable. Also is there a way how to change the color of the fields? To separete them a bit more as well? I have not found it, so maybe there is something I am missing.

Thank you


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@Jan ?imek](/t5/user/viewprofilepage/user-id/4837318) , unfortunately neither of these are possible via Jira default functionality, there may be an add-on which can achieve this but I am not aware of any - UI changes aren't as easily done on Jira Cloud, so I wouldn't be surprised if there wasn't an available add-on for this functionality


Tags: cloud
Agile/Kanban boards for a single developer
Asked by Ernest De?k:

Hello, I'd like to as what you'd recommend for a trello board layout for a project alone.


Answers:
author: G subramanyam
body: Hi [@Ernest De?k](/t5/user/viewprofilepage/user-id/4841122) welcome to the Atlassian community.

Firstly, Trello is amazing for both Scrum and Agile solutions. I would say, you can explore Trello as a Kanban tool with shared lists, create cards, mark them as "To Do", "Doing" etc.

You may choose to start [here](https://trello.com/home)
Is it possible to create a custom field for 2 assignee?
Asked by Elie Jarrouche:

Hello,

If the ticket has been dispatch from one assignee to another, is it possible to create a field for that?  
We can see that the ticket has been dispatch to several people in the history, but i need a field that tells me true or false for the tickets dispatched between 2 people (assignee) only for my powerBI reports.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Elie Jarrouche](/t5/user/viewprofilepage/user-id/4844749) ,

welcome to the Atlassian community!

Are u on cloud or on data center version?

comments: author: Elie Jarrouche
body: Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

We are based on the cloud.


author: Fabio Racobaldo _Herzum_
body: Hi [@Elie Jarrouche](/t5/user/viewprofilepage/user-id/4844749) ,

in my opinion, you can try to put in place an automation :

trigger : Issue Assigned

then : edit issue field

```
{{#increment}}{{issue.Numbers.asNumber}}{{/}}??
```

Hope this helps,

Fabio


author: Elie Jarrouche
body: Hello,

We tried it but it failed.

Error while parsing additional fields. Not valid JSON.
DNS redirection for support portal
Asked by Lance Bunnell:

We currently are using cloudflare for external DNS. When I attempt to create a cname redirection for the support portal, we are getting an error: DNS Validation Error (Code: 1004) Content for CNAME record is invalid.

We do NOT wish to do authentication or user management using Atlassian. We've already added the TXT record as described in the documentation, however, it still shows unverified and fails upon verification.

Is there something I'm missing?


Answers:
author: Haddon Fisher
body: Hi Lance,

Can you confirm what you're trying to accomplish? Are you:

1) Attempting to add a CNAME so that you can use "customdomain.com" for your JIRA Service Management customer portal?

2) Attempting to verify a domain so that you can manage accounts from this domain as documented [here](https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/)?

The first piece of your post makes it sound like you want to do #1, but you say you "added the TXT record as described in the documentation" which I am guessing is the documentation I linked in #2.

If you are trying to do #1, I have [some bad news for you](https://jira.atlassian.com/browse/CLOUD-6999)...

comments: author: Lance Bunnell
body: We were able to achieve our end goal in a very roundabout way, but it ended up with the desired result, we setup an iis server and used http redirect. While not perfect, it did work.
I am trying to configure my JIRA portfolio plan using a filter but it is pulling in way more data
Asked by Nicole Arney:

I am trying to configure a plan in Portfolio using a filter:

type = Story AND "Parent Link" in (childIssuesOf(INIT-50))

But using the filter still brings in way more issues unrelated to INIT-50 in my plan. Has anyone had any success using filters to configure a plan?


Answers:
author: Thomas Bowskill
body: [@Nicole Arney](/t5/user/viewprofilepage/user-id/1760408) I am getting this issue too; have an open ticket with support (which is pending with me right now, as I have to get logging details)  

The workaround I had was to create JIRA filters (using Epics in my case), and using the Filter as the source for the Plan. Obvious downside is that you cannot create Epics from Portfolio (as they are hidden straight away). I'm hoping that we get the bug fixed soon (when we send our logs over).

Will watch this one in case someone else has found the cause.


Tags: advanced-roadmaps
a portfolio user cannot see initiatives
Asked by Lydia Thompson:

Hi, we have a few new users of Portfolio that can see the option for initiative in the drop down but cannot see the initiate detail. Any ideas?


Answers:
author: Walter Buggenhout
body: Hi [@Lydia Thompson](/t5/user/viewprofilepage/user-id/2596565),

Have you checked what the data source of your initiatives is? In most cases, they are stored in a separate Jira project. It could be that the users you are referring to don't have access to them in Jira.

Make sure your new users have **browse project** permission in the Jira project that holds your initiatives.


Tags: advanced-roadmaps
Need JQL to get epics from all the Project Initiative
Asked by Saritha Bs:

I need a JQL query to get the epics from all the Project Initiative

"Parent Link" in (XX-1234)

Gives list of Project Initiatives under one Program Initiative, where XX-1234 is a Program Initiative. Say it gives a list of xx Project Initiatives. And under each Project Initiative there are 3 or more Epics.

I want to list all the Epics from those xx Project Initiatives. I need this dynamically, because Under Program Initiative we might add, Close or remove Project Initiatives


Answers:
author: Tarun Sapra
body: Hello [@Saritha Bs](/t5/user/viewprofilepage/user-id/2875140)

This should do the trick, it's supported out of the box in Jira

```
issuekey in childIssuesOf("XX-1234") and type = epic
```

Here XX-1234 is the Program Initiative.

comments: author: Saritha Bs
body: Thanks for the response, childIssuesof is not there :-(

I am getting this error "Unable to find JQL function 'childIssuesOf(xx1234)'.


author: Tarun Sapra
body: Hello [@Saritha Bs](/t5/user/viewprofilepage/user-id/2875140)

This function is coming from the portfolio plugin (just like the "Parent Link" field)

<https://confluence.atlassian.com/jiraportfolioserver/searching-for-issues-using-portfolio-details-940678957.html>


Tags: advanced-roadmaps
Adding Jira Users in Portfolio Team
Asked by Andrian Fortuno:

How do we add Jira users to Team in Portfolio, we're getting No Matches for Jira User Should something else be done?


Answers:
author: Earl McCutcheon
body: Hi Adrian,

The process is covered in [this doc](https://confluence.atlassian.com/jiraportfoliocloud/teams-828785268.html), however the user search field in the teams is a user picker and It sounds like you are missing the 'Browse Users' [Global Permission](https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html), which is required to use the autocomplete function in the field. If you are missing this permission the field will only return 'No Match'

Regards,  
Earl


Tags: advanced-roadmaps
How to include US in scope that was initially excluded?
Asked by Leon van Rossum:

Hi,

I'm exploring the Jira Portfolio functionality, and I can't find an option to include an existing user story in the scope, that I initially excluded. I do see the option to create a new user story but that's not what I want.

Thanks in advance!

Kind regards,

Leon


Answers:
author: Chiragkumar Rupani
body: Hi Leon,

You can definitely include initially excluded issues back to plan unless they are already closed.

1. In your plan, click **Configure** in the settings menu next to the plan title**.**
2. Now click on **Issue sources** in the left side-bar.
3. Click on **Edit sources**

You can edit the issue sources from here. Follow the steps and at the final step, you will be able to include excluded issues.

I hope that helps. Let us know if you have any other query,

Regards,

Portfolio for Jira Team


Tags: advanced-roadmaps
I don't see this [in Scope view,] select the Themes column and assign a theme to each issue.
Asked by Anne Shaffer:

How do I assign Themes to issues?


Answers:
author: Anne Shaffer
body: I found the solution: select Theme in the gearbox in the header line under Scope (the header that has Title, Release Story Points...). This adds a column to the display where you can select the themes created in the report. In my view, this gearbox is hidden by the Support Tab.


Tags: advanced-roadmaps
Exception, script error on opening a plan
Asked by Hein Hofman:

Hi,

I get the following error when opening a Jira portfolio plan in safari.:

Script error. in   

Line# 0, Col# 0. Detailed stacktrace not available in your browser.  

===================  
=== Client Info ===  
===================  

User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.3 Safari/605.1.15   
Local time: Mon Mar 11 2019 16:09:11 GMT+0100 (CET)  

===================  
=== Plugin Info ===  
===================  

Plugin build: 2.25.0  

===================  
=== System Info ===  
===================  

Jira Title: Jira  
Jira Version: 7.11.0  
Agile Version: 7.11.0-DAILY20180626110825

How can we resolve this?

Regards,

Hein Hofman


Answers:
author: Earl McCutcheon
body: Hello Hein,

It looks like you are running into the following BUG:

* Cloud Version: <https://jira.atlassian.com/browse/JPOCLOUD-1956>
* Server Version: <https://jira.atlassian.com/browse/JPOSERVER-2058>

This should be fixed on Portfolio 2.10 and later on the server version but is still an issue on the cloud platform.

As a temporary workaround you can generally resolve this by clearing your browser cache, and rerunning the page load.

We have also seen false possessive on this error caused by browser extensions that interrupt the scripting on page load, so also check if disabling add-on extensions alleviates the behavior

Regards,  
Earl


Tags: advanced-roadmaps
Can Portfolio for Jira be used across different Jira-instances?
Asked by NS:

...e.g. to merge and sync data from several Scrum/Kanban sprint\&product backlogs in one of the already existing project.

- Is it included is the basic functionality of Portfolio for Jira?

- Can it be achieved through installation of additional plug-in (which one exactly)?

We are looking for a solution, which will allow to track the progress on a program level, create common roadmap etc. Migration to one single instance is not possible at the moment.

Thank you in advance for any ideas.


Answers:
author: francis
body: (I'm with the team of Exalate)

We have once setup a configuration which we call **a star network**

The star network is an exalate configuration where one central master JIRA is used to raise program level issues which then fan out towards the different slave JIRA's which are used to handle product/component level issues.

The general flow is

1. Downstream issues (such as customer complaints, feature requests, opportunities) get raised in the master JIRA
2. Based on specific criteria (product, type of issue, source ...) exalate will automatically delegate the issue to the right team JIRA
3. Progress on the team level JIRA's are reported back to the master JIRA where an overall status can be generated or inserted into a portfolio plan

![start diagram](https://wiki.idalko.com/download/attachments/46008020/start%20diagram.png?version=5&modificationDate=1462527392000&api=v2)

There are a couple of caveats whenever setting up such configurations, such as ensuring there is some consistency between the workflows. This can be handled in different ways.

If you would like to know more - just feel free to book a meeting [here](https://calendly.com/idalko/30min)

Francis


author: Matthias Gaiser _K15t_
body: Hi [@NS](/t5/user/viewprofilepage/user-id/2846133)

welcome to the community.

Portfolio for Jira cannot be used across different Jira instances, but you can synchronize your issues from different Jiras into one. On this one instance, you can then either simply create your own boards or dashboard gadgets if that is enough for you - or use Portfolio if you like.

There are [multiple solutions for issue synchronization](https://marketplace.atlassian.com/search?query=issue+sync) out there. I'm part of the team behind [Backbone Issue Sync](https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=server&tab=overview), therefore I'm probably biased in recommending a solution. But most of the solutions should be able to solve your needs.

Cheers,  
Matthias.

comments: author: NS
body: Thank you, Matthias.


Tags: advanced-roadmaps

epic

safe

scaled-agile
Is there a good document for both current UX and new UX on how scheduling and order happens?
Asked by Scott Torbert:

I am working on rollout Portfolio and supporting the rollout.

I am asked several times on why the hierarchy in portfolio (phases, themes, epics) are not ordered on how it was originally setup.

I try to explain how portfolio schedules using backlog, Release/FixVersion, sprints, etc.

It would be great to have a good document to point people to for current UX and new UX.


Answers:
author: Tarun Sapra
body: Hello [@Scott Torbert](/t5/user/viewprofilepage/user-id/348647)

Indeed the auto-scheduling in portfolio can get confusing for lot of users.

Here's an KB article about it - <https://confluence.atlassian.com/jiraportfolioserver0224/scheduling-behavior-967311554.html>

Also, the scheduling factors are listed on the issue itself on the portfolio.

![](https://confluence.atlassian.com/jiraportfolioserver0224/files/967311554/967311563/1/1551069812188/Timeline_ScopeView_ScheduleFactors_Sample.png)


Tags: advanced-roadmaps