How to allow for Download of an attached PDF file?
Asked by DA-Wiki-meO:

In the New Cloud Editor I can attach a PDF file and it will display as a small thumbnail in the page.

-- Is there any way to adjust the size of the displayed thumbnail image? I used to have several choices for the size of the PDF thumbnail display with the Old Editor.

-- When the PDF image is selected, it displays as a Preview within the browser window, but there is no option to download the file to my desktop

-- There also seems to be no way to create a direct link to the PDF file for download, like I could always do with the Old Editor.

Am I missing something, or is there simply much less flexibility with the New Editor.


Answers:
author: Owen Wallis
body: Thanks for the question. When your colleagues click on the PDF file there is a download icon at the top right. Hope this helps.

comments: author: DA-Wiki-meO
body: Thanks for responding on this, but actually, NO, there isn't any download icon available when this PDF is displayed in Preview.

Here is a screenshot of the top of the PDF in the browser frame:

![LEVEL_2_Training_Slides_-_WebEx_Help_Pages_-_DemsAbroad_Wiki.png](https://community.atlassian.com/t5/image/serverpage/image-id/139683iEA54D983664842C1/image-size/large?v=v2&px=999 "LEVEL_2_Training_Slides_-_WebEx_Help_Pages_-_DemsAbroad_Wiki.png")

You can see that there is no download option at all.

However, our real preference is to be able to provide a Link to the file name to make it a clear and easy one-step "click to download" -- like we have always been able to do with the Old Editor.

Here is an example of a page segment created in the Old Editor where we were able to easily create both a Link to the file for Download, and an adjustable size thumbnail of the PDF file that would then Preview in the browser.

![Host_Certification_Training_slides_-_WebEx_Help_Pages_-_DemsAbroad_Wiki.png](https://community.atlassian.com/t5/image/serverpage/image-id/139686i8AC45CA2844D350D/image-size/large?v=v2&px=999 "Host_Certification_Training_slides_-_WebEx_Help_Pages_-_DemsAbroad_Wiki.png")

Further, when viewing the Preview the viewer is provided with the option of directly downloading the file from the top bar.

![Host_Certification_Training_slides_-_WebEx_Help_Pages_-_DemsAbroad_Wiki.png](https://community.atlassian.com/t5/image/serverpage/image-id/139685iA14C0DAD2070732B/image-size/large?v=v2&px=999 "Host_Certification_Training_slides_-_WebEx_Help_Pages_-_DemsAbroad_Wiki.png")

Can it really be possible that the New Editor does not allow you to create a link to an attached file to be able to download the file?


author: DA-Wiki-meO
body: Anyone out there in the Community able to provide some guidance/advice on how to more flexibly deal with PDF attachments in the New Editor?


author: Vero Rivas
body: Hi [@DA-Wiki-meO](/t5/user/viewprofilepage/user-id/4354397)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/doc/pdf-macro-375849180.html>

<https://confluence.atlassian.com/doc/manage-files-139415.html>

<https://confluence.atlassian.com/conf59/export-content-to-word-pdf-html-and-xml-792498686.html>

Cheers

comments: author: DA-Wiki-meO
body: Hi [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) thanks for making the effort to respond to my query, but I am afraid that these links do not provide an answer or solution to the issue.

As we have always been able to do with the Old Editor, I simply want to be able to provide a Link to a PDF file attachment, that will allow the viewer to ++Download the PDF file++.

The links provided here allow for the PDF file to be displayed in the page -- but not download the file.

The other suggestion is to embed the full Attachments Macro within the page, but that is unnecessary overkill to list all Attachments to a page, when I only want to provide a simple link for a single file.

It can't be possible that this option is really missing from the New Editor, is it?


author: Redzuan Rizal
body: Hi [@DA-Wiki-meO](/t5/user/viewprofilepage/user-id/4354397) i am having the same exact problem, and was hoping to find an answer for this, have you managed to get a solution for this?

i just posted the issue yesterday.

<https://community.atlassian.com/t5/Jira-Core-Server-questions/Download-icon-is-not-visible-for-PDF-attachment-in-JIRA/qaq-p/1733171>


author: Merrill Oates DA Admin_Own
body: It is very unfortunate -- and sad, really -- that the New Editor has fewer and less flexible capabilities than the Old Server Instance Editor.

None of these issues have been addressed or resolved from anything that I have seen.

My workaround solution has been to duplicate pages that were created in the Old Editor and then modify them with content so that I can use the Old PDF linking and display features.


author: Redzuan Rizal
body: Hi [@Merrill Oates DA Admin_Own](/t5/user/viewprofilepage/user-id/239706) if you dont mind, i would like to know how the workaround mentioned was applied? i am not very familiar when you said Old editor and the PDF linking part.

my email is redzuan.rizal@argentra.com in case you would prefer to communicate there.


Tags: cloud

confluence-cloud

download

pdf