youngmon/atlassian-qna huggingface dataset:
Confluence won't load
Asked by Benjamin Kaiser:

When I go to any confluence page, the page displays, but the loading does not complete. It is impossible to interact with any part of the page. When I click the stop button in my browser, the page doesn't stop loading. I have to close the tab in order for it to stop. I am not using a VPN. JIRA is working just fine. I tried switching to the Edge browser. It behaves the same way, except after a few moments it displays the message "We are having trouble getting your results".


Answers:
author: Benjamin Kaiser
body: It is working this morning, so I guess something was fixed.


author: Dan Breyen
body: Hi Ben, do other people at your site have the same issue? I'm wondering if there is an issues with your Confluence site.

I found this community article with a similar issue which refers to a routing issue on your network. [Confluence-pages-won-t-load](https://community.atlassian.com/t5/Confluence-questions/Confluence-pages-won-t-load/qaq-p/2337046)

I also found this page on troubleshooting similar issues. [confluence-page-does-not-load-page-unavailable](https://confluence.atlassian.com/confkb/confluence-page-does-not-load-page-unavailable-779165993.html)

Hope that helps.

comments: author: Benjamin Kaiser
body: I saw those posts, but I am not on a VPN, and I should not have had any cookies. I will clear my cache and see what happens.


author: Benjamin Kaiser
body: My coworker at another site seems to have no issue. He has the same virus scan/security software and a similar machine to me. I cleared my cache but I still get the same problem. I am going to logon from a remote virtual machine and see if the problem follows my machine/location or my account.


author: Benjamin Kaiser
body: I tried logging in from a different computer on a different network at a different location, with a different ISP. Same result. This computer is a vanilla Windows VM without any 3rd party security software. I installed Edge just before navigating to the site. It's definitely a combination of my account and Confluence.


author: Benjamin Kaiser
body: As a side note, I never use the Edge browser so it did not have any cookies for Atlassian.


Tags: cloud

confluence-cloud
confluence migration
Asked by adeyemi.aderoju:

what plugin is recommended to use to migrate from confluence server to DC


Answers:
author: Craig Nodwell
body: Hi [@adeyemi.aderoju](/t5/user/viewprofilepage/user-id/5217381) welcome to the community. If this is a single node non clustered instance it's a simple license swap.


author: Dan Breyen
body: Hi [@adeyemi.aderoju](/t5/user/viewprofilepage/user-id/5217381) I found this community article which mentions a license change: [Confluence-Server-to-Data-Center-Migration](https://community.atlassian.com/t5/Confluence-questions/Confluence-Server-to-Data-Center-migration/qaq-p/2240382)

Atlassian had this KB article as well

[migrate-from-server-to-data-center](https://confluence.atlassian.com/doc/migrate-from-server-to-data-center-203651.html)

Hope that helps.


Tags: confluence-server

server
Confluence Cloud: Customize data fields of linked JIRA "display card"
Asked by Michael Eichert:

Dear Atlassian-Team and community,

let me start by saying that I think the new "Whiteboard" Beta Feature is awesome. There are many companies that use FigJam or Miro to conduct agile ceremonies and with this Whiteboard feature all can be done inside of Confluence.

There is one additional functionality what would be a game changer. I already love the fact that one can add to a product roadmap, PI planning page or a simple sprint ceremony the actual tickets from JRIA with a dynamic link showing the

* summary
* priority
* assignee, and
* status

![Screenshot 2023-10-13 174158.png](https://community.atlassian.com/t5/image/serverpage/image-id/286245iE14951D4944D5026/image-size/large?v=v2&px=999 "Screenshot 2023-10-13 174158.png")

At our company we also use a "Red-Amber-Green (RAG)" data field on our JIRA tickets to conduct status meetings. If you were to enable users to customize which data fields the "jira card" displays on Whiteboards, one could use Whiteboard also for Status meetings or many other use cases not covered by the out-of-the-box standard fields above. We, for instance, would not display priority and instead show the RAG in our status meetings.

Best,

Michael

PS: I was not able to log a suggestion under <https://jira.atlassian.com/> which is why I am posting it here.


Answers:
author: Christina Ristevski
body: Hey [@Michael Eichert](/t5/user/viewprofilepage/user-id/4937040) thanks for the feature request. Totally hear you on this one, it's something we're keen to look into as well.


Tags: cloud

confluence-cloud
Can't Hide Field? (by comparing two fields) - Confiforms
Asked by Denver Thomas:

I have a confiforms with an action button field "register" that allows people to sign up for events, as well as two other fields, "count" (the number of people signed up), and "limit" (the limit on how many people can sign up).  

I want "register" to be hidden when "count:\>=limit", but I can't get this to work.

If I do "count:\>=5", this works fine. (If I manually put the number in, it works). But I can't seem to get any variation of comparing my two fields to work. I've tried:

count:\>=limit  
\[entry.count\]:\>=\[entry.limit\]

\[entry.count\]:\>=limit

count:\>=\[entry.limit\]

I've also tried all of this in a "Rules for field definition" that hides "register" as well.   

What am I missing here?  

Thank you


Answers:
author: Alex Medved _ConfiForms_
body: Hi

I believe you are talking about "hide if matches" functionality that you can specify on a ConfiForms Field macro, right? And it is about the server/dc version of ConfiForms app

At the moment it does not seem to support getting dynamic values from the record. We are looking to enhance that. Expect this to be available soon

Alex

comments: author: Denver Thomas
body: Good to hear! Thanks :)


Tags: confiforms

unknown-hosting-type
Action items in JIRA
Asked by Rohith k:

Hi Team,

In Confluence spaces you can use the functions to put an action item in and tag a specific person...I want to be able to create a task on a Jira board and add an action item in the description that will show in your tasks on your confluence page if possible. There is some similar functionality as I am looking at this task right now that is in confluence is there a way to turn on action items for Jira tasks as well and have them show in your tasks in confluence.

Thanks,  
Rohith.


Answers:
author: Vishal
body: Hi [@Rohith k](/t5/user/viewprofilepage/user-id/5305853)

Yes, you can show your jira tasks in confluence, read [the articl](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/)e for more info on how to display them.

comments: author: Rohith k
body: Hi [@Vishal](/t5/user/viewprofilepage/user-id/3505998) ,  

In confluence when click on insert we have action item as option while creating a new page, is there a way to get the same functionality in Jira while adding choosing the same insert option.  

Attaching screenshots for reference.

![Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/288035i3BA3924D540185EE/image-size/large?v=v2&px=999 "Confluence.png")![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/288034iFDE522B50ED9DEE6/image-size/large?v=v2&px=999 "Jira.png")

Thanks,  
Rohith.


author: Vishal
body: Hi [@Rohith k](/t5/user/viewprofilepage/user-id/5305853)

This is not possible natively in jira, you may have to look for some apps on marketplace to achieve this.

Hope it helps.


Tags: confluence-cloud

jira
Confluence search not working for all articles
Asked by Peter Koenen:

We have a problem with our search functionality on our Confluence environment. Some of the articles can't be found, even when searching for the exact article title.

We figured that after editing and saving the article (without actually making any changes), the article will be able to be found again through the search bar.

Seems like the index of all articles got damaged. We have a lot of articles, so going through all of them and edit/save them again is not a realistic solution.

Is there any way to fix the index? Some of the Confluence documentation refer to a 'rebuild index' option on the General Configuration admin page, but we don't see this option.


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Peter Koenen](/t5/user/viewprofilepage/user-id/5340190) ,

You need to contact Atlassian support to request a reindex. This often solves the problem you describe.

comments: author: Peter Koenen
body: Thanks, I will try that.


author: Peter Koenen
body: It worked, search is working fine again.


Tags: cloud

confluence-cloud

search
Restricting except on Knowledge Base links in Portal
Asked by andrew_pass:

Hi,

When adding knowledge base articles on the portal via categories, even when we set an except on the confluence page the link just pulls in any text until it hits the character count.

This makes it difficult for users to read the context of the page, is there anyway to resolve this or workaround?

Cheers,

Andy


Answers:
author: Brant Schroeder
body: [@andrew_pass](/t5/user/viewprofilepage/user-id/3716231) There is no way to change this. I would suggest creating a standard when you create the KB that you have an excerpt like you specified at the top of the page and have it meet the character limit. That is what we do with our KBs and it works well.

comments: author: Brant Schroeder
body: [@andrew_pass](/t5/user/viewprofilepage/user-id/3716231) can you accept this answer to help others?


Tags: cloud

confluence-cloud
I LIKE TO FORMAT THE HEADER OF THE TABLE TRANSFORMER TABLE RESULTED FROM 2 CONFLUENCE PAGES
Asked by Jaya Sharma:

Hi,

Problem: When I am trying to use CSS macro within the excerpt and the Table transformer table, it is not showing the background color for few columns (in the join condition from T2 table - office excel)

I have this confluence page that has office excel macro that is showing few columns and I have included it in the Table excerpt macro so that it can be added to the table transformer.

I have another confluence which is also included in the table excerpt and added to the table transformer.

In the table transformer , I used this Query-

select FORMATWIKI("{cell:height=100px\|width=100px}",T1.'JIT ID',"{cell}") as 'JIT',  
FORMATWIKI("{cell:height=100px\|width=100px}",T2.'Status',"{cell}") as Status,  
T2.'Days Open',  
T2.'Severity',  
CASE  
WHEN T1.'Customer-Temp'= "Normal" THEN FORMATWIKI("{cell:bgColor=#8FCE00\|width:130px\|height=50px}Normal{cell}")  
WHEN T1.'Customer-Temp' = "Warm" THEN FORMATWIKI("{cell:bgColor=#F1C232\|width:130px\|height=50px}Warm{cell}")  
ELSE FORMATWIKI("{cell:bgColor=#CC0000\|width:130px\|height=50px}Red{cell}")  
END AS 'Customer-Temp',  
T1.'Internal Progress',T1.'Field/IPS',T1.'Current Status',T1.'Next Steps'  
from T1,T2  
WHERE T2.'Item Id'=T1.'JIT ID'

Now, I am stuck as can't color the headers. And this report is shown to the customer.

I got some solution. I again used table exerpt and included this into another page with CSS macro.

I could get the header color.. but three columns I am picking from Table T2 which is nothing but office excel data , I do not get the background color. Why???

Also, I need to edit the table for one column for comments against the jit.

There is any solution to show up in the table transformer?

(I cannot add the screen shots). Help there


Answers:
author: Stiltsoft support
body: Hi [@Jaya Sharma](/t5/user/viewprofilepage/user-id/5335126) ,

The Table Transformer macro and the FORMATWIKI function can't format table headers. You can format only cells with data.

The workaround is described here: <https://docs.stiltsoft.com/tfac/cloud/custom-transformation-use-cases-with-advanced-sql-queries-42241587.html#CustomTransformationusecaseswithadvancedSQLqueries-FormattingaheaderofJiraIssue>

You create a one-row table manually and format its cells as you wish - it will serve as your new formatted header. Then you place this table and your macro sequence (Table Transformer with the Table Excerpt Include macros) into another Table Transformer macro and merge the tables. So, your header becomes colored.


Tags: cloud

confluence-cloud

filter

table
Confiforms: Remove field requaired
Asked by Bartosz Dro?d?al:

Hello,

I want to remove requaired some field under a certain condition.  
I can't use custom JavaScript.  
Is there any other way?


Answers:
author: Alex Medved _ConfiForms_
body: If ConfiForms declares the field as required in Field Definition then it cannot be "not required" and must have a value provided on a form submit

comments: author: Bartosz Dro?d?al
body: Ok, thanks

I've already done this using Validation Rule :)


Tags: confiforms

confluence-server

server
System error when updating from Confluence server 7.19.7 to 8.5.2 LTS
Asked by A B:

After upgrading, Confluence fails to start with a License iconsistency error. When trying to load the page to enter the license, a system error occurs.

The path displayed under Cause , i.e. '/template/simple/textarea.vm' does not exist - textarea.vm is located in '/template/aui'.

Steos under <https://jira.atlassian.com/browse/CONFSERVER-52749> (deleting plugin directories) were taken, but had no effect.

Any suggestions are appreciated.![Screenshot from 2023-10-13 08-37-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/286105i3C25BE25AD01FD5D/image-size/large?v=v2&px=999 "Screenshot from 2023-10-13 08-37-37.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@A B](/t5/user/viewprofilepage/user-id/5339995) and welcome,

please try again to download inst folder. If it doesn't solve please raise a support request to Atlassian team <https://support.atlassian.com/contact/#/>

Fabio


Tags: server
API to check when user was last active in Atlassian
Asked by integrations integrations:

How can we determine when user has last accessed any Atlassian product using API's.

Do we have any API to fetch users last login activities collectively from all products.

Example -

API to fetch when user has used or logged into Atlassian to use any Atlassian cloud product.


Answers:
author: David Bakkers
body: Hello [@integrations integrations](/t5/user/viewprofilepage/user-id/5338938)

\> Do we have any API to fetch users last login activities collectively from all products.

Yes. The [User's last active dates](https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-v1-orgs-orgid-directory-users-accountid-last-active-dates-get) endpoint of the Organisations REST API.

comments: author: integrations integrations
body: Thanks [@David Bakkers](/t5/user/viewprofilepage/user-id/1575730)

Can we ftech the users login activities between specific dates?  
The API given above only lists last logins within Atlassian products whereas our requirement is to fetch users login attempts within particular timespan.


author: David Bakkers
body: \> Can we fetch the users login activities between specific dates?

Yes, using the [Get an audit log of events](https://developer.atlassian.com/cloud/admin/organization/rest/api-group-events/#api-v1-orgs-orgid-events-get) endpoint, **BUT** only if you have subscribed to Atlassian Access.

If you Google *'Atlassian cloud user login history'* the very first result is the same answer to your question.

Bye.


Tags: cloud

confluence-cloud

login

rest-api
Cascading date field automation errors
Asked by SteelDriver:

Hello, I'm trying to run the following automation to keep track of when software updates for a certain product have released. When it updates, I want to update the backlog so that I'm constantly tracking 6 updates back from the current version.

set custom field "_6VB" to "{{%_5VB}}"

set custom field "_5VB" to "{{%_4VB}}"

set custom field "_4VB" to "{{%_3VB}}"

set custom field "_3VB" to "{{%_2VB}}"

set custom field "_2VB" to "{{%_1VB}}"

set custom field "_1VB" to "{{%Last Update}}"

set date custom field "Last Update" to now

My problem is that when I run it like this, sometimes the date fields don't populate in order, causing one date to drop and at least two fields reporting the same date at the end of the automation.

I thought of putting 'dummy' steps in between these (see below), forcing the automation to slow down its replacement of each preceding field; didn't help.

(the final automation I tried went like this:

set custom field "_6VB" to "{{%_5VB}}", set custom field "Version" to "\*", set custom field "_5VB" to "{{%_4VB}}", set custom field "Version" to "\*\*", set custom field "_4VB" to "{{%_3VB}}", set custom field "Version" to "\*\*\*", set custom field "_3VB" to "{{%_2VB}}", set custom field "Version" to "\*\*\*\*", set custom field "_2VB" to "{{%_1VB}}", set custom field "Version" to "\*\*\*\*\*", set custom field "_1VB" to "{{%Last Update}}", set custom field "Version" to "\*\*\*\*\*\*", set date custom field "Last Update" to now, and set custom field "Version" to "\*\*\*DONE\*\*\*"

Any thoughts as to why my cascade idea isn't working? Thanks!


Answers:
author: Nathan Smith
body: Hi [@csteel](/t5/user/viewprofilepage/user-id/4813567)

You could split up your rule into multiple different rules which would guarantee the date fields always update in the same order, for example:

* **Rule 1:** Set custom field "_6VB" to "{{%_5VB}}"
* **Rule 2:** When custom field "_6VB" is set, set custom field "_5VB" to "{{%_4VB}}"
* **Rule 3:** When custom field "_5VB" is set, set custom field "_4VB" to "{{%_3VB}}"
Accounts Deactivated
Asked by Samantha Moore:

I have the free version of Trello and have invited my employees to use it. We've had it for almost two years now, but suddenly last week 4 of my employees lost access to it. I cannot figure out how to get their access back, why they got deactivated in the first place, or how to even get them into a new profile. Any suggestions?


Answers:
author: Sal
body: Hi Samantha,

Welcome to the Atlassian Community! :D

There might be a few reasons, but because we'd have to check those accounts and possibly share personal information about them, I recommend you raise a ticket with us at <https://trello.com/contact#/>, and we can look closely into what happened with your teammates' accounts! Thank you!

comments: author: Samantha Moore
body: Thank you - we were able to locate a contact in one of the deactivation emails and were able to get them reactivated through that contact!


author: Sal
body: You're welcome, Samantha! So glad to hear that everything worked for you! Feel free to reach out to us using the link I mentioned if you need further assistance :D.
Connecting trello with power bi
Asked by dana aljindi:

hi, I was trying to connect Trello with power bi Using" URL from web " as a data source

i put the following form :

[https://api.trello.com/1/boards/{BOARD_ID}?key={YOUR_API_KEY}\&token={YOUR_API_TOKEN](https://api.trello.com/1/boards/{BOARD_ID}?key={YOUR_API_KEY}&token={YOUR_API_TOKEN)}

but i had the following error:

Your browser was unable to load all of Trello's resources. They may have been blocked by your firewall, proxy or browser configuration.Press Ctrl+F5 or Ctrl+Shift+R to have your browser try again and if that doesn't work, check out our troubleshooting guide .To use Trello, please enable JavaScript.If you're having trouble loading Trello, check out our troubleshooting guide or contact us!


Answers:
author: Sal
body: Hey [@dana aljindi](/t5/user/viewprofilepage/user-id/5203312),

Welcome to the Atlassian Community! :D

I'm unsure how you are trying to integrate Trello with MS Power-BI, but it seems you're having a problem with the CDN preventing your browser from loading all Trello resources to work properly. I'd recommend checking out this page, where we explain more about CDN problems and how you can solve them: <https://support.atlassian.com/trello/docs/loading-resources-from-trellos-cdn/>.

If you're still experiencing these problems after going through all the checks mentioned on the help doc, you can raise a ticket with us at <https://trello.com/contact> and provide all the information about the issue you're experiencing, and we'll do our best to help you!
change the invoicing address
Asked by ??? ?? ????? ??????? ?????? HQ:

.


Answers:
author: Himanshi
body: Hello [@??? ?? ????? ??????? ?????? HQ](/t5/user/viewprofilepage/user-id/5177499) ,

Welcome to community.

You can change the invoice billing address from admin.atlassian.com \> billing \>select the product and click on Manage \> address.

If you wish to change Billing email address please consider going through the community post :

<https://community.atlassian.com/t5/Confluence-questions/invoice/qaq-p/1486624>

Hope the shared information would be helpful :)

comments: author: ??? ?? ????? ??????? ?????? HQ
body: **I followed the path you provided, but there was nothing there. I want to change the invoicing address for CardSync, but I couldn't find any information about CardSync on the path you suggested. Where should I go to change the invoicing address for CardSync?**
Changing Time Zone
Asked by Jennifer Guffey:

I live in US-Central Time Zone but work for a company in US- Eastern Time Zone.   
I changed the time zone to Eastern in my Trello profile but the times on cards has not made the change. How do I make this happen?


Answers:
author: Himanshi
body: Hello [@Jennifer Guffey](/t5/user/viewprofilepage/user-id/5203213) ,

Can you confirm if you have changed the time zone from : <https://id.atlassian.com/manage-profile/account-preferences/>.

You check this document for the reference: <https://www.iorad.com/player/2078958/Trello---How-to-add-my-time-zone-#trysteps-1>

You can read for more method of changing the time zone on the community article:<https://community.atlassian.com/t5/Trello-questions/May-I-know-how-to-change-my-time-zone-with-Trello/qaq-p/1381644>

Hope the information would be worth and helpful :)
Card's description disappearing
Asked by WN Solu??o:

Some of my cards' description are disappearing, not only that but new cards' description are not saving. I've updated to the new description box (WYSIWYG editor) a while ago, so it's not that. Basically, I've lost a LOT of information.   


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community!

And I'm sorry to hear you've experienced this issue.

Basically, this can happen if you have an unstable internet connection because Trello needs you to stay online to be able to update your data. Have you noticed any issues with your connection when this happened?

Also, there might be some software such as firewall, proxy, antivirus, or VPN that cause disruptions to Trello's performance and prevent your data to be sent to Trello servers to be properly saved.

You can try going through the instructions in [this article](https://support.atlassian.com/trello/docs/recovering-the-description-or-card-title-that-was-changed/) to help you recover any previous card description that was saved.

If this doesn't solve the problem, I encourage you to submit a ticket at <https://trello.com/contact> and provide some additional information (such as links to affected cards; were you using any Trello app when the issue occurred or only your browser, etc.) so we could look further into this.

Hope this information helps!

Alina \| The Trello Team
Billing issue
Asked by Marko Orthaber:

Non


Answers:
author: Himanshi
body: Hello [@Marko Orthaber](/t5/user/viewprofilepage/user-id/5203159) ,

Welcome to the Community !

You can check for the retention policy and related information in here :

<https://www.atlassian.com/licensing/cloud#what-happens-if-i-cancel-my-atlassian-product-subscription>

Found a similar discussion : [https://community.atlassian.com/t5/Jira-questions/unreadable-title/qaq-p/806460#:\~:text=It%20is%20not%20possible%20to,permanently%20deleted%20within%20a%20month](https://community.atlassian.com/t5/Jira-questions/unreadable-title/qaq-p/806460#:~:text=It%20is%20not%20possible%20to,permanently%20deleted%20within%20a%20month).

You can to contact the [Customer Advocates](http://support.atlassian.com/contact#). Select "Billing" as your subject to know more about these details.

Have a great day !