youngmon/atlassian-qna huggingface dataset:
What happened to sprint health gadget?
Asked by Timothy Tan:

I used to have this gadget and another sprint-related gadget (burndown chart) on the overview page of each space. I tried to create a new space and add these gadgets but find that that have disappeared from the list of built-in macros.

Anyone knows what has happened to them?


Answers:
author: AhmadDanial
body: Hi there, Timothy.

I can confirm that the issue can potentially occur due to cache issues on your web browser. I was able to reproduce this on my end initially but after I tried to replicate the issue on Incognito mode, the macros appear as expected.

++**Normal Mode**++

![Screen Shot 2018-09-04 at 14.21.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/31212i430FB5C1307E24FE/image-dimensions/461x222?v=v2 "Screen Shot 2018-09-04 at 14.21.24.png")

++**Incognito Mode**++

![Screen Shot 2018-09-04 at 14.24.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/31213iE86CA7726422168C/image-dimensions/461x322?v=v2 "Screen Shot 2018-09-04 at 14.24.02.png")

Can you please let me know if the same case on your end? Additionally, can you confirm if the same problem occurs to other users who are trying to add the same macro too?

comments: author: Timothy Tan
body: Hello,

I've tested it on incognito mode in the Chrome browser and can confirm that the gadgets do appear as specified in your post.

After performing the test however, I do see the gadgets again in regular mode. Weird!

What should I do to prevent such a thing from happening again or any idea why it happened in the first place?


author: AhmadDanial
body: Hi, Timothy.

Weird indeed. On my end, my macro suggestion was still unable to render the gadgets properly on the normal mode. So, I would say it would be cache specific. In your specific case, did you test it directly after you ensured that the gadgets are rendered properly on the Incognito mode?

Additionally, did you perform any sort of history / cookie / cache clearing on Google Chrome before testing it again on the normal mode?


author: Timothy Tan
body: Yeah, I tested it straight after incognito mode and no, didn't perform any cache clearing prior to testing in normal mode.

Lemme know if you manage to get your gadgets back in normal mode.


Tags: confluence-cloud

gadget

macro

sprint
Unable to add Slack subscription
Asked by Wesley Wen:

Hi,

I'm excited about the new Slack integration for Confluence, and giving it a try on our cloud instance. However, it's failed to add subscription for Space and given page.

It displays a Slack error dialog and says Something went wrong while creating subscription. Please try again later or contact support. Error ID:...

Anyone met this issue?

Thanks,  
Wesley


Answers:
author: Caroline Bartle
body: Hi Wesley, I'm sorry you're encountering an issue with creating subscriptions.

In order to further troubleshoot the issue, can you please raise a support ticket here?: <https://support.atlassian.com/contact/>

Please add the following details to the ticket:

1. Slack workspace URL
2. Confluence Cloud URL

comments: author: Wesley Wen
body: Hi Caroline,

Yes, I created a support issue and worked with atlassian team.

-wesley


author: Bernd Anderer
body: [@Wesley Wen](/t5/user/viewprofilepage/user-id/945847): I just ran into that issue. Is your Slack channel set to private? The channel that causes the issue for me is set to private. Other channels seem to work fine.


author: Wesley Wen
body: Hi Bernd,

No, my target channel is public. I did not setup any private slack subscription yet. Anyway, I have the Atlassian support team to resolve my issue correctly.


author: Bernd Anderer
body: Thank you for your reply ... and good luck ;-)


Tags: cloud

confluence-cloud
Confluence table row numbers in Confluence 6.9
Asked by Thu Nguyen:

we have recently upgraded our Confluence 6.9 and the gear icon for 'table settings' is disappeared, can any one please help us to get the icon back.

Thanks.


Answers:
author: Jimmy Van (GLiNTECH)
body: Hi Thu,

The functionality is still there, it's moved to a different icon:

![2018-09-03 14_53_42.png](https://community.atlassian.com/t5/image/serverpage/image-id/31113i9AABD99B3F4AB635/image-size/large?v=v2&px=999 "2018-09-03 14_53_42.png")

Hope that helps!

comments: author: Thu Nguyen
body: Great, thank you very much Jimmy. Why did I not see it before :-)
PDF Macro Fails in Cloud Confluence
Asked by Joe Bates:

For some time the PDF Macro has not been working in my implementation on the cloud. I ignored it for a bit but now i really need the functionality. I attach the file to the document first, then select the macro and select the page and document. I also have to save the page before adding the macro, otherwise Confluence won't see the pdf document.Can anyone give me pointer on how to fix this? Here is the error message i get all the time now:

![2018-09-02_14-38-40.png](/t5/image/serverpage/image-id/31098i60BFECBB19726DB7/image-size/large?v=v2&px=999 "2018-09-02_14-38-40.png")


Answers:
author: Shannon S
body: Hi Joe,

Is this any time you try to open any PDF file in previewer, or just specific ones?

Which web browser are you using to replicate this? Does the same occur in other browsers?

Shannon

comments: author: Joe Bates
body: Thank you! It seems that it is the Chrome browser that is the culprit. I tried it using MS Edge and it works fine. I've not tried with any other browser, but this solution will work for me quite well. I will continue to investigate with Chrome now that I have that lead.

I note that Confluence app for Android will correctly read the PDF and Word files too. I don't access Confluence Cloud often with tablet but it is a good alternative.

Thanks for the questions that led me to a satisfactory answer.


author: Shannon S
body: Thanks, Joe.

I tried to see if we had any bugs like that, but I'm mostly just seeing for Internet Explorer.

Could you confirm your Chrome version and if it's for all documents? It could be for specific PDF and Word files if there's a certain kind of content that Confluence is having a hard time loading.

Regards

Shannon


Tags: confluence-cloud
The password not working just after installation
Asked by Alexandr Kirilov:

Just installed on mac os the Confluence of latest version. The password that I've been entering at time of installing to the form not working. Tried 5 times, there were reinstalling. Nothing working. How to solve this bug![Screen Shot 2018-09-02 at 18.42.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/31093i6E14242E876B2A7D/image-size/large?v=v2&px=999 "Screen Shot 2018-09-02 at 18.42.48.png")![Screen Shot 2018-09-02 at 18.43.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/31094i96BF4A1DB3A333F4/image-size/large?v=v2&px=999 "Screen Shot 2018-09-02 at 18.43.12.png")


Answers:
author: Alexandr Kirilov
body: Just tried to fix it through the restoring. Nothing happened. All the same.


Tags: confluence-server

server
Remove right to create or modify labels to certain user groups?
Asked by Wolfgang G?bl:

Hi,

I tried configure that only admin can create or modify labels for pages.

I did not find a way - every registered user can manage label - which can really be a problem if the admin uses labels for managing the content.

How can I restrict that every user can modify labels?

Wolfgang


Answers:
author: Tobias Anstett _K15t_
body: Hi Wolfgang,

Out of the box, there is no option to configure this - as soon as a user has add/edit page permissions this is available.

Best, Tobias
Any confluence limitations with JavaScript code I should be aware of?
Asked by Lachlan Moore:

I have been trying to add a google chart into a confluence page and it has given me some trouble, where it will not work with other JavaScript code, or breaks other JavaScript code. Sometimes it doesn't show the chart it only shows the actual JavaScript code within the div.  
Thanks.


Answers:
author: Shannon S
body: Hi Lachlan,

We do have this article below regarding use of Javascript in Confluence:

* [How to use JavaScript in Confluence](https://confluence.atlassian.com/confkb/how-to-use-javascript-in-confluence-313458839.html)

A few things to keep in mind:
> Confluence provides the ability to include JavaScript codes either inside the Custom HTML or HTML macro. Applying the JavaScript inside the Custom HTML will enforce the script to be loaded in site-wide. However, applying the JavaScript inside the HTML macro will only trigger the script in a specific page in which the macro is placed

I would recommend reviewing the entirety of that article, and if you have any specific examples you'd like to share with us, please do, and we can help you out.

Regards,

Shannon


Tags: atl-adm
How to get a UTF-8 collation in Windows 10 for Confluence database in Postgres
Asked by Douglas Femec:

Folks, the Confluence documentation for Database Setup for PostgreSQL (<https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html>) says

**Collation** must also be set to `utf8`. Other collations, such as "C", are known to cause issues with Confluence.

How does one make this happen in Windows 10? The only collations currently available on my PC are C, English_UnitedStates.1252, and POSIX, none of which are UTF-8.

Thanks in advance for your help!


Answers:
author: Shannon S
body: Hi Douglas,

In your search, you may have run across my answer below:

* [Confluence on PostgreSQL, what collation is recommended?](https://community.atlassian.com/t5/Confluence-questions/Confluence-on-PostgreSQL-what-collation-is-recommended/qaq-p/738405)

> [According to Postgres](https://www.postgresql.org/docs/9.3/static/multibyte.html):
>
> UTF-8 encoding can be used with any locale.
>
> In addition, I reviewed this blog post, [Locale in Windows](http://www.g-loaded.eu/2011/02/27/locale-windows/), and it appears that you should be able to use **English_United States.1252**.
>
> I was also able to confirm this by reviewing some of our past support tickets, so please give that a try, and let me know if you have any trouble!

It seems to have worked for Vladimir on that original thread, would you be able to confirm the same?

Regards,

Shannon


Tags: collation

confluence-server

database

postgres

server

utf

windows
Adding an addon user account (ie to System User account) to an site-admin group
Asked by Evangelos Mantadakis:

Is this possible ?


Answers:
author: Tobias Anstett _K15t_
body: Hi,

No this can't be done and should not be done.

If a app wants to act as admin it has to declare the ADMIN scope as described in

* <https://developer.atlassian.com/cloud/confluence/scopes/>
* <https://developer.atlassian.com/cloud/jira/platform/scopes/>

However most actions you want to execute as site-admin are not available / exposed in the public API.

Best, Tobias

comments: author: Evangelos Mantadakis
body: Thanks Tobias ! Very helpful advice !


author: Suren Raj
body: Hi, Evangelos.  

I'm afraid it's not possible to add addon user account to site-admin group.

Kind Regard

Suren Raj

comments: author: Evangelos Mantadakis
body: ++thanks Raj !++


Tags: confluence-cloud
How to recover hierarchy of lost confluence pages?
Asked by Milankumar Ardeshana:

By mistake a user deleted pages from our confluence space, parent and child pages! And now its mess in confluence space. I need help from your useful experience or knowledge about confluence.

<br />

From trash i can recover each individual page (Parent and Child) but I am looking for hierarchy to be recovered. Does anyone know any sql query i should hit and get back the hierarchy?

<br />

Really appreciate your help in this situation.

![confluence.PNG](/t5/image/serverpage/image-id/31081i61D1886B33383726/image-size/large?v=v2&px=999 "confluence.PNG")


Answers:
author: Tobias Anstett _K15t_
body: Hi,

when moving pages to trash, their ancestor/child relationship is deleted. So unfortunately you can only restore a backup to your dev/test environment and recover the hierarchy manually.

Best, Tobias


Tags: confluence-administration

confluence-server

page

restore

server
Compare page versions via Confluence java class
Asked by Holger Schimanski:

Does anyone know, what Java class is used in Confluence Server to create the layout when comparing to different versions of a page?

I am thinking about some ideas to improve this layout by a custom plugin.

Best regards  
Holger


Answers:
author: Tobias Anstett _K15t_
body: Hi Holger,

The diff uses the diffpagesbyversion.action which is implemented by com.atlassian.confluence.pages.actions.DiffPagesByVersionAction

This class is mapped in xwork.xml

```
<action name="diffpagesbyversion" class="com.atlassian.confluence.pages.actions.DiffPagesByVersionAction">
 <result name="error" type="velocity">/pages/viewpreviousversions.vm</result>
 <result name="input" type="velocity">/pages/viewpreviousversions.vm</result>
 <result name="success" type="velocity">/pages/diffpages.vm</result>
</action>
```

You can overload the action to use different velocity files to output your content.

Under the hood Confluence is using DaisyDiff.

Hope this helps you to get started.

Best, Tobias


Tags: confluence-server

server
Issue screen default is not displaying properly
Asked by Andrei Loutchouk:

please see below...

after setting issue config, screen on the right does not update to reflect tabs and custom fields.

![jiracrop.jpg](/t5/image/serverpage/image-id/31075i342C178427BEA041/image-size/large?v=v2&px=999 "jiracrop.jpg")![jiraissue.png](/t5/image/serverpage/image-id/31076iE17366ECBD209956/image-size/large?v=v2&px=999 "jiraissue.png")


Answers:
author: Mohamed Adel
body: [@Andrei Loutchouk](/t5/user/viewprofilepage/user-id/1775457)

You need to configure Create/View/Edit screens with the fields/tabs as per your requirement.

As long as you have these operations screens, the default screen will not be displayed.

comments: author: Andrei Loutchouk
body: [@Mohamed Adel](/t5/user/viewprofilepage/user-id/1185930), thanks for looking into it!

It appears that this problem only appears when I refresh the issue in two separate windows (using Chrome browser).

the two paths are:

myorg.atlassian.net/secure/RapidBoard.jspa?projectKey=DV\&rapidView=15\&selectedIssue=DV-1\&view=planning

myorg.atlassian.net/browse/DV-1 \<- this one shows up without any cont (creation date only)

More details... My Screen Scheme has been configured to the same screen(see below), as shown above. The V\&V Screen Scheme has also been set as the Issue Type Screen Scheme, and set as default for the V\&V Issue Type. The fields I want on that screen have been set, and also show up Screens column in the Issues-\>Custom Fields.

![issuescreen.png](https://community.atlassian.com/t5/image/serverpage/image-id/31197iED4473057AD007D9/image-dimensions/170x551?v=v2 "issuescreen.png")


Tags: cloud

confluence-cloud
Update button blocked by tooltip
Asked by Daniel Lemke:

When I'm editing a page in Confluence, if I stop my mouse on the top half of the Update button, the tooltip that tells me "Update published page (Ctrl+S)" blocks my ability to click the button.

I think we're on an on-premises instance, version 6.0.1.

![Update Blocked.png](/t5/image/serverpage/image-id/31074i5BCE5C98FEE34EE8/image-size/large?v=v2&px=999 "Update Blocked.png")


Answers:
author: Daniel Lemke
body: Sattesh, thank you! That looks to be the same issue I see. I guess I couldn't come up with the right search terms to find that issue.


author: Sattesh M
body: Hello Daniel,

It looks like you're hitting into the bug below which affects Windows browsers, and is fixed in Confluence 6.0.2.

* [CONFSERVER-44094 - "Update published page" dialog overlaps the Update button on Windows browsers](https://jira.atlassian.com/browse/CONFSERVER-44094)

Could you check to see if this is the case, and let me know if you have any further questions.  

Cheers,  
Sattesh


Tags: bug

confluence-server

server
How to export single page from old confluence version?
Asked by Guy Peer:

I have an old onpremise confluence version 5.5.3.

I would like to export some pages and import them into our new cloud confluance.

How can it be done?


Answers:
author: Suren Raj
body: Hi, Guy.  

You may export the page to Word and then import it to confluence as a page.

* <https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>
* <https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html>

Cheers  
Suren Raj


Tags: confluence-server

export

server
Any RFP solution Q&A solution out there?
Asked by David Chabot:

I'm looking for a out of the box knowledge management (KM) solution based on Confluence for me to manage ou RFP Data Bank of questions and answers (Q\&A).

Anyone ever built one?

Are some partners have a solution for sale?

Thanks,

David


Answers:
author: Sattesh M
body: Hello David,

Could it be that Questions for Confluence is what you're looking for?

* [Questions for Confluence](https://www.atlassian.com/software/confluence/questions)

Do let me know if this is not what you are looking for, and if then, how exactly are you looking to organize and store the questions and answers.  

Cheers,  
Sattesh


Tags: confluence-server

knowledge-base

server
Can I extract or run an on-demand report for all inline comments in a document?
Asked by Isaac Steele:

A technical analyst is reviewing one of our documents. As a part of the review and editing process, they have made a series of inline/unresolved comments in various pages across a 60+ page document. They would like to extract all the comments, or some kind of report that lists which pages have comments on them (instead of manually going through each page again).  

I am very new to my company (and to Confluence). Does confluence support an on-demand report or some such specifically for comments within a specific section of a page tree?

Thanks for any time spent in reading this.


Answers:
author: AhmadDanial
body: Hi there, Isaac.

According to the question that was asked earlier, which I believe is related to yours - [Inline comments report for confluence](https://community.atlassian.com/t5/Confluence-questions/Inline-comments-report-for-confluence/qaq-p/706343) , you can check on the following add-on to see if it caters to the requirement that you have here:

* [Reporting for Confluence](https://marketplace.atlassian.com/apps/186/reporting-for-confluence?hosting=server&tab=overview) (Server)

Since there is no default feature in Confluence that can pull the information that you require, give it a try and let me know if that works for you.

comments: author: Isaac Steele
body: Will do, thanks!


author: Irina_Bel_Stiltsoft_
body: Hi [@Isaac Steele](/t5/user/viewprofilepage/user-id/1900496)

The [Talk Advanced Inline Comments for Confluence](https://marketplace.atlassian.com/apps/978531/talk-advanced-inline-comments?hosting=datacenter&tab=overview) app can help you with your case. Once you start using Talk as inline comments, you can collect them from different spaces and pages with the Talk Report. It automatically provides the following information:

![Talk report.png](https://community.atlassian.com/t5/image/serverpage/image-id/191837i261DD3BAC7339369/image-size/large?v=v2&px=999 "Talk report.png")

When you click on the page name in the Page Column, you find yourself on the relevant comment thread.
Confluence Cloud - Disable Slack tool item?
Asked by Darryl St_ Pierre:

Running a trial of Confluence Cloud. Today a new item, Slack Notifications, showed up in the Tools menu. The instructions to turn this off say to go to Manage Plug-ins, select System, and disable the Slack entry.

No Slack entry...

Does anyone have any insight on this?


Answers:
author: Caroline Bartle
body: Hi Darryl - thanks for flagging this problem.

The add-on that you'll need to look for under system add-ons is "Chat notifications."

It looks like we've got the name wrong in the documentation, so we'll update that quick-smart!

comments: author: Darryl St_ Pierre
body: Great! Thank you.


Tags: cloud

confluence-cloud
expiring support notification despite auto renew
Asked by dummy:

Hello,

we have set the license to auto-renew. Never the less we get a notification, that the support / license will expire about 11 months after the last renew.

How can we get ride of this notification for ever and not only for the next 12 months?

Ralf


Answers:
author: AhmadDanial
body: Hi there, Ralf.

You may receive renewal reminders if there is an open quote on the account. Can you confirm first which product you are getting the renewal notification from so we can check from our end? Thanks.

comments: author: dummy
body: It's Confluence.


author: AhmadDanial
body: Hi there, Ralf.

Since this process involves providing your SEN specific to this Confluence, we went ahead and created a support ticket on your behalf. The customer advocate will get in touch with you soon. Thank you.


Tags: atl-ca

confluence-server

server
page tree macro not displaying in newly made pages (but works fine in existing pages)
Asked by Amaan Akram:

Hi  

Just trying to figure out why the page tree macro has stopped working. It works fine in the side bar, and all existing page trees work. I just can't seem to make new ones. If I add the macro by pressing the "+" button, I see a preview window where it displays correctly. But then when I click "Insert", nothing gets added to the page.  

Same happens if I try using {pagetree...} style syntax. Existing Page Trees work fine, like I said earlier. But if I edit a page with those page trees, they show up as broken images when the page they live in is being edited.  

Everything else works fine, like creating and editing new or existing pages. Just Page Tree, or Page Tree Search and any other functionality related to Page Tree is not.  

What has changed recently is this:  

Moved Confluence from one server running 6.7 to another server running 6.11.0  

Paths to confluence-home and confluence-install and $JAVA_HOME are different, but files in the right places have been updated  

Content from the previous site was copied using the Backup \& Restore functionality  

Have you come across something like this before?  

thank you  


Answers:
author: Shannon S
body: Can you confirm that each of those spaces have a home page set, and try [Rebuilding the Ancestor Table](https://confluence.atlassian.com/doc/rebuilding-the-ancestor-table-153948.html) and see if that helps?

In addition, you can check the [Confluence Server logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) and see if any error messages come up when you attempt to add the page tree macro.

Regards,

Shannon

comments: author: amaanakram1
body: Thanks Shannon. In the end I found out that my Minimal CentOS 7.4 install was missing libXp-devel

Can this be added to the documentation? Seems it is only needed for a Minimal installation


author: Shannon S
body: Hi Amaan,

I believe you might have run into a similar issue which is caused by the same issue that causes [Exports to PDF broken due to X11 library](https://confluence.atlassian.com/confkb/exports-to-pdf-broken-due-to-x11-library-152044049.html).
> The issue seems to be from the missing AWT Library. Although the error message asked to check that **[Headless mode](http://confluence.atlassian.com/display/DOC/Fix+%27Error+using+thumbnails+-+No+image+support+in+Java+runtime%27)** is enabled, this is actually already enabled by default in the\*setenv.sh of standalone Confluence distributions. The conclusion here is that the problem is called by the missing X11 libraries.
>
> A missing resources for the JDK, specifically [libXp.so.6](http://www.atlassian.com/software/jira/docs/latest/java.html) from the deprecated X11 rpm.

With the linked page [Confluence UNIX and X11 Dependencies](https://confluence.atlassian.com/display/CONF34/Confluence+UNIX+and+X11+Dependencies).

Let me know if you have any questions.

Regards,

Shannon


Tags: confluence-server

server