youngmon/atlassian-qna huggingface dataset:
Views count when site is shown on knowledge base?
Asked by Fabienne Gerhard:

Hi everyone!  

When my sites and articles are shown as part of the knowledge base will the view also be count?  
We were thinking about this when we had discussions about archiving and so on and none of the colleagues were sure about it.

Hope you can give me an answer! Thanks in advance ?


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720)

In past I used for it Viewtracker app ([https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=server&tab=overview)) and it was enough for me.

From Confluence Server/DC 7.14 this should be out of the box - <https://confluence.atlassian.com/doc/viewing-site-statistics-123043962.html>

Regards,

Seba

comments: author: Fabienne Gerhard
body: Hi [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725)

thanks for your answer - as we are using DC LTS 7.13.2 I'm still not sure if opening the articles in knowledge base is counting in view as it is not mentioned in your linked view statistics.

Do you have a something where it is mentioned directly like: View statistics show views opened by knowledge base (or something similar)

?


author: Sebastian Krzewi?ski
body: Hi [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720)

Based on [this community topic](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Apptoberfest-Demo-Viewtracker-Analytics-for-Confluence/ba-p/1824377) you can count it in Viewtracker.

Site/page usage from customer portal you can check in JSM reports:

- <https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/knowledge-base-reports-are-here>

- <https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-track-how-often-the-customer-views-a-page-in/qaq-p/1661395>

Hope that will helps you :)


author: Mattia _bitvoodoo ag_
body: Thank you [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725)

[@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720)he version shown in the Viewtracker video is the one in the cloud. Unfortunately, the calls via JSM cannot currently be shown there.

<br />

But with the Server / DC version, views on JSM Knowledgebase Articles are shown. You can also filter by the so-called source (Desktop, Mobile, JSM, etc). More information and screenshots can be found here <https://bitvoodoo-apps.atlassian.net/wiki/spaces/BVVIEWTRACKER/overview>


author: Fabienne Gerhard
body: Thank you [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725) \& [@Mattia _bitvoodoo ag_](/t5/user/viewprofilepage/user-id/4053360)

That helps a lot! I will have a closer look as this informations will help to optimize knowledgebase.


Tags: confluence-server

jira-service-desk

server
Refer to table data in another page in one table
Asked by Yongjie Chen:

In the sub-page of Table A, the summary table needs to refer to the data of Table A; when the data in Table A is modified, the summary table automatically modifies the data.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Yongjie Chen](/t5/user/viewprofilepage/user-id/4619823) ,

If to consider standard Confluence macros, then you can use [Page Properties/Page Properties Report](https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-macro/) macros. You will be able to collect one-row tables into one big summary report - when the data into your source mini-tables changes, the report is automatically updated as well.

If you need to collect multiple-row tables, then we can suggest using our app - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview).

The add-on provides the [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros) macros that allow you to collect multiple-row tables and show various kinds of the source page metadata.

And you may also amplify the report with the help of our app: filter, aggregate and visualize your data, create a live dashboard right into Confluence.

comments: author: Daniel Parsons
body: Hi [@Katerina Kovriga {Stiltsoft}](/t5/user/viewprofilepage/user-id/1464746) - I have a report page that pulls in data using the Table Excerpt / Table Include marcos.  

It is awesome - BUT - I want to be able to export the page and include the table which has been created. I know it is dynamic data but is there anyway I can export to Word or PDF?  

Thanks,   
Daniel


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Daniel Parsons](/t5/user/viewprofilepage/user-id/4627003) ,

Here is our [documentation](https://docs.stiltsoft.com/display/public/TFAC/How+to+export+macros+and+results) related to the exporting of macros and their results.

It seems to me that you have Confluence Cloud - the [section](https://docs.stiltsoft.com/display/public/TFAC/How+to+export+macros+and+results#Howtoexportmacrosandresults-Exportingthewholepage,pagetreeorspace) regarding the whole page export does not work for Cloud due to its new editor limitations (there is a crossed-out "cloud symbol" in the header).


author: Daniel Parsons
body: That's annoying. Is there no way to remove the limitations?


author: Katerina Kovriga {Stiltsoft}
body: I'm afraid they are general Cloud issues - I mean the whole concept is based on iframes and other tricky things, so it is not possible at the moment.

As usual, we try not to differ Cloud and Server/DC versions of the app, if some features are not implemented, it means that they are not technically possible.


Tags: cloud

confluence-cloud
Does it take some time after edit Restrictions to apply new Restrictions?
Asked by Hao Zhuan:

After my workmate A edit a page's Restrictions to give me the edit access I still can't edit this page, I wonder did we do anything wrong?

pic1: I got the permission to edit.

![I_got_the_permission.PNG](/t5/image/serverpage/image-id/167560iD7D2DA142BEB80ED/image-size/large?v=v2&px=999 "I_got_the_permission.PNG")

pic2: But I didn't see the edit button.

![No_edit_button.PNG](/t5/image/serverpage/image-id/167559i78DDAF8995D155CE/image-size/large?v=v2&px=999 "No_edit_button.PNG")


Answers:
author: Kishan Sharma
body: Hi [@Hao Zhuan](/t5/user/viewprofilepage/user-id/4619755) Welcome to the Atlassian Community!  

Have you verified if you have permissions in the space ? It might be the case that you have been given edit access on the page, but you are not part of the space.

comments: author: Hao Zhuan
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) , the problem happened on my workmate's user space, I wonder if I have to be part of this place ,if so, how to be part of the place?

Thanks for your reply!


author: Kishan Sharma
body: Yes [@Hao Zhuan](/t5/user/viewprofilepage/user-id/4619755), you need to be part of the space first. Please refer [this documentation](https://confluence.atlassian.com/doc/assign-space-permissions-139460.html) on how to assign space permissions to a user.


author: Hao Zhuan
body: Many thanks for your help! [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)


author: Kishan Sharma
body: Glad to help [@Hao Zhuan](/t5/user/viewprofilepage/user-id/4619755) If my answer was useful, please mark it as accepted, so that it will help other members having similar question.


Tags: cloud

confluence-cloud

restriction
Atlassian Universal Plugin Manager Plugin incompatible with 7.14.x in Confluence Server
Asked by Stephen French:

When looking at the compatibility of the apps/plugins in my Confluence server instance following this mornings security advisory for high severity vulnerability I noticed the above plugin is incompatible with version 7.14.x  

Is anyone else seeing the same and what's the fix please?  

Many thanks


Answers:
author: Billy McCarthy
body: Hi [@Stephen French](/t5/user/viewprofilepage/user-id/4455673)

Thanks for reporting this issue, it appears to have been an oversight on our side as we are training a new team to handle the release of Marketplace.

We will be updating the Marketplace later this afternoon which should resolve this issue.

Thanks for your patience.

Billy

comments: author: Stephen French
body: Many thanks, I can see it's listed as compatible now.


Tags: confluence-server

server
State of the Confluence automation roadmap item
Asked by Arnd Layer:

hi,

being a fan of Jira automation, I've been watching this roadmap item for a while. If it does what I think it does, it may solve some challenges in migrating to the cloud.   

is there some information about what is planned and when it will come? Any chance to join a beta?

![PNG image.png](/t5/image/serverpage/image-id/167543i7E782E2FCDC45051/image-size/large?v=v2&px=999 "PNG image.png")


Answers:
author: Arnd Layer
body: Please take a look at my request for site automation

<https://community.atlassian.com/t5/Jira-Cloud-Admins-discussions/Site-automation-instead-of-Jira-Confluence-Automation/td-p/1797078>

I also think the UX we know from Jira automation should be improved. See <https://community.atlassian.com/t5/Jira-Cloud-Admins-discussions/Jira-Automation-UX-for-more-complex-rules/td-p/1797093>


Tags: automation

cloud

confluence-cloud
How to restore deleted confluence space?
Asked by Keerati:

I deleted wrong confluence space and want to restore it. How can i do?


Answers:
author: Ollie Guan
body: Hi [@Keerati](/t5/user/viewprofilepage/user-id/4619520) ,

Deleting a space is immediate and permanent.

There is no Trash from which a deleted space can be retrieved.

Of course, if you have made a backup before, you can restore it from the XML export file.

<https://support.atlassian.com/confluence-cloud/docs/delete-a-space/>


Tags: cloud

confluence-cloud
A system error has occurred ? our apologies (cannot start confluence)
Asked by IT-VTVcab:

Hi. I installed version 6.14.1 (window server) and connect SQL server 2012 successfully. But when import\& restore data in next step, i got the error :(

![Capture.PNG](/t5/image/serverpage/image-id/167535iC399FA7645F26189/image-size/large?v=v2&px=999 "Capture.PNG")

I want re-install this version and restore zip file which backup before.

I did with guide but not resolve the issuse : <https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>


Answers:
author: Max
body: Hi,

<https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>


Tags: confluence-server

server
Need a PAUSE status in the workflow
Asked by Leo.Yi:

Hi , I need to add a PENDING status during my workflow , the time should be paused here and then triggered start by another event . How could I add another kind of category below ?

![pending.png](/t5/image/serverpage/image-id/167533iD08B3BECF3B4DE1D/image-size/large?v=v2&px=999 "pending.png")![category.png](/t5/image/serverpage/image-id/167534iF50784EEBA7A65FA/image-size/large?v=v2&px=999 "category.png")


Answers:
author: Fabian Lim
body: Hi [@Leo.Yi](/t5/user/viewprofilepage/user-id/4218405)

Unfortunately, you cannot add any new status categories. I would put pending under the "to do" status category.

Now it you are asking to add a new status somewhere in your workflow, you need to create a new status.

Instructions: <https://confluence.atlassian.com/jirakb/add-new-status-and-steps-to-jira-server-workflows-718835875.html>

comments: author: Leo.Yi
body: Hi Fabian ,

Thanks , but I don't think you answered my concern . I want to let the time frozen after PENDING , I think the time count will go on if you put the pending under the "to do" .

I found there are three status categories only like : "to do " , "working in progress" , "done " . I want to add a status between "working in progress" and "done " to make the work flow time stream pause . Do you have another suggestion for this ?

Leo


author: Fabian Lim
body: Add a new status and call it whatever you want to call it. Add a transition between in progress and the new status. Then new transition between the new status to done. You will then have to update your slas to stop counting when the ticket is in the new status.

I hope this helps


author: Leo.Yi
body: Hi Fabian ,

So your suggestion is change the status to DONE ? Because it is the only status make SLA stop counting ? And we can't creat status categories by my own ?


author: Leo.Yi
body: Hi Fabian ?

I tried to set the "PENDING " to a green category "done" , but the time is keep counting and this is not what I want . Do you have something more suggestion for this ? I need to count the time my team used for solve the specific issue , not all the time before issue fixed .

Thanks . ![pending-done.png](https://community.atlassian.com/t5/image/serverpage/image-id/168293i9F6197E2697F4FEF/image-size/large?v=v2&px=999 "pending-done.png")![pending-done-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/168295i2A829E77C0D9A365/image-size/large?v=v2&px=999 "pending-done-1.png")![No Pause.png](https://community.atlassian.com/t5/image/serverpage/image-id/168294i93C4C6DF20CCA572/image-size/large?v=v2&px=999 "No Pause.png")


Tags: cloud

confluence-cloud
How to edit space overview page from migration?
Asked by Amy(???):

I migrate wiki space from datacenter by export and import space.

after that I don't know how to edit the space overview.

I can't change the space over view page there no edit button appeared.

please gave me some suggestion.

thanks in advance.

Amy


Answers:
author: Amy(???)
body: Sorry, found it's because of page restriction setting.

thanks.


Tags: cloud

confluence-cloud
Image not showing correctly
Asked by Qiang Wang:

Hey, Community;

I have following issue with loading images on my working machine on UI. ![Screen Shot 2021-11-02 at 9.27.15 AM.png](/t5/image/serverpage/image-id/167530i188C8A1BB65C9AA3/image-size/large?v=v2&px=999 "Screen Shot 2021-11-02 at 9.27.15 AM.png")

This is the link of the page: <https://engineering.paypalcorp.com/confluence/display/RCOnboarding/OPTIN+E2E+Test#expand-THAggrementConfirmEmail>

It seems like only my machine has the problem. Others could view the page with no issue.

I double checked "**Attachment**" in the page, there are 147 images in the second screen shot.

![Screen Shot 2021-11-02 at 9.43.21 AM.png](/t5/image/serverpage/image-id/167531i21C8FF246099BAC9/image-size/large?v=v2&px=999 "Screen Shot 2021-11-02 at 9.43.21 AM.png")


Answers:
author: Ollie Guan
body: Hello [@qiangwang](/t5/user/viewprofilepage/user-id/4619356) ,

Try to use Chrome's new private window, can the pictures be displayed normally?

comments: author: Qiang Wang
body: Interesting! images appears within the **Private Window. Thanks!**


author: Ollie Guan
body: It looks like a browser cache problem, it would be fine after clearing the browser cache.


author: Qiang Wang
body: It seems like this issue only appears on my Chrome (Version 95.0.4638.69 (Official Build) (x86_64)); Safari working very well with loading all the images
find cards due today and move to tomorrow
Asked by Sandra Walsh:

Hello all,

I would like help coding a script that runs something like this:

at 5pm every day

for each card in list X that is past due

add one day to the due date

Thanks for your help!


Answers:
author: Iain Dooley
body: [@Sandra Walsh](/t5/user/viewprofilepage/user-id/3439089) it doesn't look like the ability to loop through cards in a list at a scheduled time survived the move from Butler Bot, here's a Trellinator script that would do this:

<https://gist.github.com/iaindooley/94ba6a3b8e2df240fee196f28dd383c2>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

comments: author: Sandra Walsh
body: Thank you, [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) for the links and the suggested script. I will definitely give this a try!


author: Sandra Walsh
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)

I found a simpler solution for my particular requirements:

```
the moment a card is due, set due in 24 hours?
```

This is very simplistic, but if I have not marked a task as Completed and removed the due date (via another Butler script that runs on a Status custom field update), then this will keep my TO-DO list moving through on my calendar (via Cronofy) so I do not forget anything.

Thanks again!
Is there a way to assign a template to only cards on 1 list on a board?
Asked by Angela Suhor:

I have made a specific template for one of my lists on my board but it shows on all cards across my board. Is there a way to assign it to only the cards that are on 1 of my lists on my board?


Answers:
author: Iain Dooley
body: [@Angela Suhor](/t5/user/viewprofilepage/user-id/3818975) Nope, cards that are made into templates on a board will be available to add to any list on that board
Splitting multiple tasks from one email-to-board card?
Asked by Kirk Wang:

I'm wondering if this is even possible. I'm getting an email to board card that contains this:
> Course Reserves - BookChapter  
> \*53105\*  
> \*53105\*  
> Ares Item ID: 53105  
> Title:  
> Essentials of Epidemiology in Public Health  
> Article Title:  
> Chapters 2,6,7,13 and 15  
> Author:  
> Aschengrau, Ann
>
> Books, BLB Floor2  
> WA 950 A813e 2014
>
> Class:  
> FMPH101(FMPH 101 - Epidemiol)  
> Semester:  
> Spring 2020  
> Instructor:  
> So, And So
>
> Format: BookChapter  
> Pages: Chapters 2,6,7,13 and 15  
> Needed by:  
> Course Reserves - BookChapter  
> \*53638\*  
> \*53638\*  
> Ares Item ID: 53638  
> Title:  
> No Fixed Points / DANCE IN THE 20TH CENTURY Nancy Reynolds and Malcoim McCormick /YALE University Press Article Title:  
> Chapter 17- Dance in the movies  
> Author:
>
> Geisel Floor 6  
> GV1619 .R49 2003
>
> Class:  
> TDGE11(TDGE 11 - Great Perf)
>
> Great Performances on Film  
> Semester:  
> Spring 2020  
> Instructor:  
> So, And So
>
> Format: BookChapter  
> Pages:  
> Needed by: week 1

These are two tasks I need to track.

* Is it possible to split this into two card?
* What if there were more than 2 tasks?
* Is there some way to make a loop to look for "Course Reserves - BookChapter"?

TIA!


Answers:
author: Iain Dooley
body: [@Kirk Wang](/t5/user/viewprofilepage/user-id/1629180) this Trellinator command would split the description when set on a card based on the "Course Reserved" text, and create a task for each one linked back to the original card:

<https://gist.github.com/iaindooley/d594de93338e70c39cb54399d2534c67>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

You might also like this thing I created to use Trello as an email client, so you could send your replies to people directly from the task cards as you move them through the on-boarding process:

<http://www.benkodesk.com/>

comments: author: Kirk Wang
body: Wow that's pretty awesome, I'll have to check out Trellinator. I did figure out a way of doing it in Butlerbot which involved way too many wildcards, but hey it works...


author: Antonio Panea
body: Hi [@Kirk Wang](/t5/user/viewprofilepage/user-id/1629180) ,

I think the best way to solve this by using Zapier email parse.

Zapier could be a good tool for that. It would work like that:

Resend automatically your emails to Email Parse Inbox --\> Extract the data --\> Trigger when an email is received --\> Filtering to "Do this or That" depending on the data you extract.

If you need more info feel free to ask!

Thanks

comments: author: Kirk Wang
body: Hey great idea, I'll give that a try


Tags: butler
How to make a butler board button show for everyone
Asked by Brittany Joiner:

I created a Butler board button that generates a card.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/87177iEA0AFC9462A55860/image-size/large?v=v2&px=999 "image.png")

But no one else who is on the board can see it. Does each person have to create this if they want to see it on the board?

I have checked 'Enable on board' and 'enable on default'.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/87179i86BCBA7D26B08CD7/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/87178i7B05A39C0338C119/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Antonio Panea
body: Hi [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) , I would say that they need to be also a member of the team, not only being in the board. If the users are added to the board but they are not team members they will not see the button.

Hope it helps!

comments: author: Brittany Joiner
body: [@Antonio Panea](/t5/user/viewprofilepage/user-id/1879188) ah i think that will solve it! thanks!


author: Brittany Joiner
body: paging [@Devon Henderson](/t5/user/viewprofilepage/user-id/1125213) - the resident Butler expert and knower of all things :)
Copy New Cards from board to Overall Board retaining source.
Asked by Tom LeBlanc:

Hi all,  

We use trello to manage client projects in our landscape design firm. We have a To Do- Doing- Done board for each client.

I would like a way to see all my client to do's in one place so i can quickly get a dashboard view of what priorities are.  

Ideally this would be in the calendar view.  

Is this something I should do with butler? Create another trello board that gets all to'dos copied to it? I am wondering how i retain the source of the card in that case, so that I know what client that to do is for.  

any advice is appreciated, thanks


Answers:
author: Iain Dooley
body: [@Tom LeBlanc](/t5/user/viewprofilepage/user-id/3818824) when you have a "board per client" model, I'd recommend using a "board of boards" where each card for each client is linked to that client's board. You can automate the creation and linking of these, that's the example I use in my introduction to Trellinator:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>

As far as getting a dashboard of current tasks, I did this example for someone on here the other day showing how to use Trellinator to create a checklist overview on each client card on the overview board showing current tasks, linked to each card:

<https://gist.github.com/iaindooley/d5554c7030ad2fe10274c50d03cd763b>

You could do this in realtime instead, for example every time a card is moved to the "Doing" list on a client board, add a link to it to the relevant checklist, when moved to "Done" remove that item, you could have it so that when you mark the item as complete on the overview card the corresponding card in the client's board is moved to Done and so on.


author: Antonio Panea
body: Hi [@Tom LeBlanc](/t5/user/viewprofilepage/user-id/3818824) , for getting an overall view of your clients and keep the sources I would recommend to take a look on [Crmble](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble)

For viewing in a calendar view I would suggest Calendar Power-Up.

For see all your clientes to do?s in one place I would recomend to create a label for them and filtering by this label so you will see only that ones in your board.

Hope it helps! good luck!

comments: author: Tom LeBlanc
body: Thanks for the tips, I am unable to view Crmble it says i need permission or invitation.


author: Antonio Panea
body: Hi [@Tom LeBlanc](/t5/user/viewprofilepage/user-id/3818824) thanks for your reply.

Here is the link: <https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble>

I put it wrong before! Sorry

Thanks

Cheers