youngmon/atlassian-qna huggingface dataset:
Why is the automation rule for setting 'Security Level' failing ?
Asked by henal bangdiwala:

I have set up an automation rule for setting 'Security Level' but its failing in spite of adding the field in the issue type screen.

The security icon is appearing on the issue, however the desired security level is not being selected based on the condition in the automation rule.


Answers:
author: John Funk
body: Hi Henal - Welcome to the Atlassian Community!

Can you share some screenshots of your rule and the error message you are getting?

comments: author: henal bangdiwala
body: ![Automation rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/329649i396A65CF0A81BE44/image-size/large?v=v2&px=999 "Automation rule.png")![Automation rule error.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/329650iBCA0E9688D9EF697/image-size/large?v=v2&px=999 "Automation rule error.jpg")


author: John Funk
body: Is the Security Level field on the Create and Edit screens?


author: henal bangdiwala
body: Yes, it has been added in both these screens. The lock icon is also appearing on the issue view screen. I am able to select the security level manually, just the automation rule doesn't seem to be working.


author: John Funk
body: Maybe try the Permission helper for the project in the Permission scheme and use the same issue key and user and use the Set Security Issue permission.


Tags: cloud

jira-service-management

jira-service-management-cloud
why entitlements fields are same for all products
Asked by eb:

Dear community, i want some fields in one product and others fields different fields in other products, is this possible?

by the way if I show entitlement ON issue, is it by design, agent need reselect "Entitlement" to select product ? why on issue not all entitlement are shown on a client or ORG


Answers:
author: Bhaargavi Natarajan
body: Hi [@EB](/t5/user/viewprofilepage/user-id/97370)

Thank you for reaching out to the Atlassian Community!

By design, the entitlement fields you create are common to all products and thus are associated with all products that you create and set up as well. You can choose to not fill out certain entitlement fields for certain products and/or not show them on the issue view (toggle option to off) if you want to be able to show different fields for different products.

I could not clearly understand what you mean by your second question - can you please provide clarification? Any screenshot that may help is also welcome :)

Regards

Bhaargavi


Tags: cloud

jira-service-management

jira-service-management-cloud
New Services Schema changes in sandbox
Asked by andrew_pass:

Hi,

Noticed a few weeks back that that services schema in our sandbox has been updated to include a better layout and object types.

We're not seeing this in prod though and I can't see reference to it anyhwere, anyone come across this and know when it'll be in prod or if we need to do anything?

Sandbox view here -

![sandbox-asset.jpg](/t5/image/serverpage/image-id/329383i1075797F406C9655/image-size/large?v=v2&px=999 "sandbox-asset.jpg")

And Prod here -

![prod-assets.jpg](/t5/image/serverpage/image-id/329384i5B25B4135E025477/image-size/large?v=v2&px=999 "prod-assets.jpg")

I want to start mapping things properly but not is difficult in the old view...

Anyone seen similar?

Cheers,

Andy


Answers:
author: andrew_pass
body: This is the tree in the sandbox view

![tree.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/329387i18FAEE45957DCE49/image-size/large?v=v2&px=999 "tree.jpg")


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we restrict visibilty of tickets for agents on a project to see only the tickets created by them
Asked by Namrata Kalbag:

Can we restrict visibility of tickets for agents on a project to see only the tickets created by them. Its only for one of the agent in a project who is external and do not wish to show all the tickets from the Project.


Answers:
author: Rilwan Ahmed
body: Hi [@Namrata Kalbag](/t5/user/viewprofilepage/user-id/5518868) ,

Welcome to the community !!

You need to make use of [Issue security scheme](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/) and grant access to Assignee, Reporter OR only for required users/groups to view the tickets.

Make use of Automation rule to set security scheme when a ticket is created.


Tags: agent

cloud

jira-service-management

jira-service-management-cloud
Canceled but still an open issue
Asked by Clemens B?the:

Hi,

I added the swimlane "Canceled" to our board/workflow but when finishing sprint all Canceled-tickets will be moved to the next sprint as they are "open issues" not "completed issues".

What do I need to do that Canceled tickets will be completed issues?

Thank you:)


Answers:
author: John Funk
body: Hi Clemens - Welcome to the Atlassian Community!

By default, issues in sprints are not considered complete unless they are in the far right (last) column of the board. So you should map your Canceled status in that column also.

comments: author: Clemens B?the
body: Hi John,

thank you for your answer.

"So you should map your Canceled status in that column also." what does that mean/how does it work?


author: John Funk
body: What type of project is this? Company-managed? Team-managed?


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
How can I recreate Confluence instance connected to JSM?
Asked by K?rp?ti P?ter:

I cannot add this global confluence permission on my Free plan in one of my Organization according to this documentation:

<https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicensed-users-from-jira-service-management/>

I guess thats because I"ve created Confluence instance separately from JSM. Now I cannot choose "All logged-in users" option on project settings Knowledge base settings "who can view" dropdown.

However, if I create a new Organization and a JSM site for it when I go to Project Settings \> Knowledge base it creates a new Confluence Instance with "all logged-in users" space view permission.

I dont want to recreate my misconfigured organization because we have a lot of tickets inside and I dont want to upgrade my free confluence license to Standard.

How can I reset/remove/recreate Confluence instance to enable that option again?![jsm.png](/t5/image/serverpage/image-id/329340iFE79251CE0941489/image-size/large?v=v2&px=999 "jsm.png")


Answers:
author: Rilwan Ahmed
body: Hi [@K?rp?ti P?ter](/t5/user/viewprofilepage/user-id/5518672) ,

Welcome to the community !!

As you're on the free plan, you **can't** change these permissions. To set global permissions and define what people can do on your site, you need to upgrade your plan

comments: author: K?rp?ti P?ter
body: If I create a new Organization and a JSM site for it when I go to Project Settings \> Knowledge base it creates a new Confluence Instance with "all logged-in users" space view permission.

Its also a free plan then why it works?


Tags: cloud

confluence

jira-service-management

jira-service-management-cloud
How to get "affected services" field to show up in Atlassian Assist bot in Slack
Asked by Sam Brightheart:

We are using Atlassian Assist to integrate our JSM with Slack.

We note we can put in some fields that will show when users raise requests in Slack. But the "Affected Services" doesn't - this is a fairly vital one I would think - even to allow the triage team to add later.


Answers:
author: Bruna Silva
body: Hello [@Sam Brightheart](/t5/user/viewprofilepage/user-id/5429302),

Thank you for reaching out to Atlassian Community!

Currently, some system fields are not supported when using Atlassian Assist to create tickets, and the **Affected Services** field is one of them.

However, we have a feature request suggesting this ability, as we can see below:

* [System Fields not available on Atlassian Assist](https://jira.atlassian.com/browse/JSDCLOUD-11766)

Please, feel free to click on "Vote for this issue" and add yourself as a watcher to be kept informed about the state of the feature moving forward.

You can also see more details about this case in the following document:

* [What is chat? - Supported field types](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/#Supported-field-types)

If you have any other questions regarding this matter, please let us know.

Regards,  
**Bruna**


Tags: atlassian-assist

cloud

jira-service-management

jira-service-management-cloud
How to lock the release branch using API
Asked by Kube Net:

Hi,

We want to lock the release branch once it is deployed to production and no user should have access to make changes. Is there any bitbucket API to lock the release branch?

Please suggest.


Answers:
author: Saxea _Flowie_
body: Hi [@Kube Net](/t5/user/viewprofilepage/user-id/5360621) ,

You can use the [branch restrictions](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-branch-restrictions/#api-group-branch-restrictions) APIs to achieve this.

comments: author: Kube Net
body: Hi,

I tried with GET but got the below error. As I didn't have the token to use, I used the app password.

Error: Exceeded maxRedirects. Probably stuck in a redirect loop.


author: Kube Net
body: Hi,

How to find the UUID of a user in Bitbucket.


Tags: bitbucket-cloud

cloud
can not login in bitbucket
Asked by ??:

My team gives me a bitbucket account. When I login in. It tell me to enter two-step code but i don't have the code or I click forgot code and your team send me email but it has no any email in my inbox


Answers:
author: Sanjen Bariki
body: Hi [@??](/t5/user/viewprofilepage/user-id/5360518) ,

Kindly connect with Bitbucket Admin team to get teh Two step code.

Please check with team.

Regards,  
Sanjen

comments: author: ??
body: Hi [Sanjen Bariki](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5115866),

How to connect with Bitbucket Admin team? Do you have any connect information?


author: Patrik S
body: Hello [@??](/t5/user/viewprofilepage/user-id/5360518) ,

welcome to the community!

I see you have already opened an internal ticket with the bitbucket support team and one of my colleagues will be in touch with you soon on that ticket.

However, I would just like to share that I noticed your email was added to a suppression list because your mail server has bounced the Atlassian email with the following error :

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

I already removed it from the suppression list so you should be receiving email as usual again.

Please note that the 2 verification reset has a 24-hour waiting period after you request it during the login by clicking on **Forgot code \> Send recovery e-mail**when prompted for the 2SV code.

After 24 hours, you will receive an email with a one-time-only link which will allow you to log in and reset the 2FA.

Let us know in case you have any questions.

Thank you, [@??](/t5/user/viewprofilepage/user-id/5360518) !

Patrik S


author: ??
body: Yes?it has been solved.

Thank you , [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) !


Tags: bitbucket-cloud

cloud
Login working on Safari but failing on Chrome and Firefox
Asked by choueiry:

The account with the username "\<redacted\>" manages all the code developed by students in my lab "\<redacted\>." I am able to log to the "\<redacted\>" account on Safari and see all repositories. However, I have been unable to log to the account from either of Chrome or Firefox. They both expect me to provide an email address.

Sheryl (Jira) (advocates@am.atlassian.com) suspects that the problem may be caused by a "dormant" state of my account due to inactivity. She points to this issue [https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-to-BitBucket-via-Chrome-Edge-and-after-applying/qaq-p/1877272.](https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-to-BitBucket-via-Chrome-Edge-and-after-applying/qaq-p/1877272)

She recommended that I reach out to you.

Can you please help me fix this problem?

Thank you,

-Berthe


Answers:
author: Patrik S
body: Hello [@choueiry](/t5/user/viewprofilepage/user-id/5360538)

and welcome to the Community!

Checking internally I see the account you have shared is not in Dormant state, as this would prevent logging into that account in any browser, and from the description you are able to successfully login on Safari.

To log in atlassian to access any atlassian product, including bitbucket, you will need to provide the atlassian account email and your password, not your username. The reason why Safari is just asking for your username is likely because it is using the credentials from the MacOS keychain cache.

If you don't remember the password of your Atlassian account, you can follow [reset the password](https://id.atlassian.com/login/resetpassword?application=bitbucket&continue=https%3A%2F%2Fbitbucket.org%2Faccount%2Fsignin%2F%3Fnext%3D%252F%26redirectCount%3D1) process, where you need to provide the email address, and a one-time-only login link will be sent to that email, which will allow you to log in and change the password to a new one.

Hope that helps! Let us know in case you have any questions.

Thank you, [@choueiry](/t5/user/viewprofilepage/user-id/5360538) !

Patrik S

comments: author: choueiry
body: Hello Patrick,

Thank you for your welcome and reply.

Unfortunately, I am still unable to log to my account on Chrome and Firefox even when using my email address as username with the password that I use on Safari. I asked for a link by email to update my password. The password I use on Safari is rejected by Chrome on the basis that it was used in a security breach (\*argh\*, I hate passwords..). I changed my password on Chrome and will try now to login on Safari with the new password. I will let you know only in case I fail. Thank you.

Best,

-Berthe


author: choueiry
body: Problem solved. (How weird that Safari allows me to log with an 'unsafe' password but both Chrome and Firefox don't... of well..). Thank you, -Berthe


Tags: bitbucket-cloud

cloud
All repositories are deleted
Asked by Cathy Huang:

Hi there,

I didn't use my Bitbucket for awhile and I found all the repositories are deleted recently...and all source code are gone..

I wanted to know how can I retrieve my certain projects and why all the code were deleted. Is it related to the pricing updates from Bitbucket?

Thanks a lot

Cheers,  
Cathy


Answers:
author: Cathy Huang
body: Hi all,

After I clicked on one of my old code commit which I found in my email, I was able to access my repositories.  
I can at least see the code that I remember in the Bitbucket now...phew

Thanks :)


Tags: bitbucket-cloud

cloud
Upgrade Bitbucket Server after license expired?
Asked by Geoff Best:

I manage an old Bitbucket Server v5.7 instance with a license that expired on 12 Sep 2018. It makes use of a MySQL5.7 database, which is being auto upgraded to MySQL8 in the next few months. I therefore need to update this server to the minimum version that supports MySQL8 (v5.14).

BitBucket Server v5.14 was released on 11 Sep 2018. 1 day before my license expired.

I know that Jira Server allows you to upgrade to any version that was released up till your license expired.

<https://confluence.atlassian.com/jirakb/what-happens-when-a-jira-license-expires-1283361632.html>

My question is, is this the case for Bitbucket Server too?  
If so then I should be able to upgrade my expired instance from v5.7 to v5.14 but no further.


Answers:
author: Ravina
body: Hi [@Geoff Best](/t5/user/viewprofilepage/user-id/5360427) Welcome to the Atlassian community.

Based on the below community post Bitbucket server licenses works same like Jira and you will be able to upgrade to the v5.14, you can try the upgrade in lower/stage instance to confirm the same or create a ticket with Atlassian support to get more details on this.

<https://community.atlassian.com/t5/Bitbucket-questions/What-happens-when-our-Bitbucket-server-license-gets-expired/qaq-p/1880779>

Thanks

Ravina


Tags: bitbucket-server

server
Your push failed because the account 'peasantspring' has exceeded its user limit
Asked by ???:

I have two private repositories, one of which has only me as a member, but when I try to push code to this repository it still prompts "remote: \[ALERT\] Your push failed because the account 'peasantspring' has exceeded its  
remote: \[ALERT\] user limit and this repository is restricted to read-only access.  
remote: \[ALERT\] To restore write access, ask an account administrator to upgrade their plan.  
remote: \[ALERT\] For more info:  
remote: \[ALERT\] <https://confluence.atlassian.com/x/MAFgDQ>  
remote: \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
fatal: unable to access '<https://bitbucket.org/peasantspring/test.git/>': The requested URL returned error: 402![974a483ab03ee15b75efbb8ef2ec1e6.png](/t5/image/serverpage/image-id/290850iA4223830782D2A2D/image-size/large?v=v2&px=999 "974a483ab03ee15b75efbb8ef2ec1e6.png")  
"


Answers:
author: Ollie Guan
body: Hi [@???](/t5/user/viewprofilepage/user-id/5360355) ,

In addition to the number of users, have the build minutes or large file storage limits been exceeded?

| Plan type |        Price         |     Build minutes included Large file storage included     | Overage protection |
|-----------|----------------------|------------------------------------------------------------|--------------------|
| Free      | $0 for up to 5 users | Build minutes: 50 min/month Large file storage: 1 GB total | Not includ         |

comments: author: Patrik S
body: Hello [@???](/t5/user/viewprofilepage/user-id/5360355) ,

just adding to [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) response, as announced in our [Blog post](https://bitbucket.org/blog/billing-model-change) , Bitbucket cloud has changed our billing model. In this new model, any user that is a member of a workspace, regardless of their content access is counted towards the billable users.

If you need to reduce number of users within your workspace, please go to

**Workspace Settings** \> **User Directory** \> use action under Activity row to remove any users that no longer need to be part of a workspace.

For workspaces on Free plan, your number of workspace members should not exceed 5.

Alternatively, you may upgrade your plan to a paid plan to be able to collaborate with a larger number of teammates. For more information please refer to [![](https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/favicon.png)Manage your plan and billing \| Bitbucket Cloud \| Atlassian Support.](https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/)

Note: I've edited the description of your question to remove the workspaceID in order to protect your privacy, as this is a public forum.

Thank you, [@???](/t5/user/viewprofilepage/user-id/5360355) !

Patrik S


Tags: bitbucket-cloud

cloud
Skip Mutation tests
Asked by RenShres:

Does having mutation tests affect the sealights dashboard metrics if all mutations are not killed? Are survived mutations are considered as failed test cases? Is there a way to skip the mutation tests and just run the junit tests alone?


Answers:
author: Theodora Boudale
body: Hi [@RenShres](/t5/user/viewprofilepage/user-id/5360277),

Your question was raised in the Bitbucket Cloud collection of Atlassian's community forums. We can help with any Bitbucket Cloud-specific questions, but if you need support for a different product, I would suggest checking the support resources of that product (you mention sealights dashboard metrics, so you can check Sealight's website about where to reach out for support).

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

confluence

confluence-server

server
Querying all repos in project
Asked by Scott Harman:

Hi team - I'm trying to query all repos in a workspace, but I get an empty response for some reason:

```
api.bitbucket.org/2.0/repositories/[workspacename]

{
"values": [],
"pagelen": 10,
"size": 0,
"page": 1
}
```

When I query the workspace:

[https://api.bitbucket.org/2.0/workspaces/\[workspacename](https://api.bitbucket.org/2.0/workspaces/[workspacename)\]

I get:

```
{
"type": "workspace",
"uuid": "{ba9c2c51-0e86-4b0d-b893-f69d8aa2e916}",
"name": "[workspacename]",
"slug": "[workspacename]",
"is_private": true,
"links": {
"avatar": {
"href": "https://bitbucket.org/workspaces/[workspacename]/avatar/?ts=1679930059"
},
"hooks": {
"href": "https://api.bitbucket.org/2.0/workspaces/[workspacename]/hooks"
},
"html": {
"href": "https://bitbucket.org/[workspacename]/"
},
"html_overview": {
"href": "https://bitbucket.org/[workspacename]/workspace/overview/"
},
"members": {
"href": "https://api.bitbucket.org/2.0/workspaces/[workspacename]/members"
},
"owners": {
"href": "https://api.bitbucket.org/2.0/workspaces/[workspacename]/members?q=permission%3D%22owner%22"
},
"projects": {
"href": "https://api.bitbucket.org/2.0/workspaces/[workspacename]/projects"
},
"repositories": {
"href": "https://api.bitbucket.org/2.0/repositories/[workspacename]"
},
"snippets": {
"href": "https://api.bitbucket.org/2.0/snippets/[workspacename]"
},
"self": {
"href": "https://api.bitbucket.org/2.0/workspaces/[workspacename]"
}
},
"created_on": "2018-12-02T00:29:19.834722+00:00"
}
```

Going through .../projects/ takes me back to the same point

As I'm logged in as an owner, surely I should be able to see all the repos that I have access to?


Answers:
author: Patrik S
body: Hey [@Scott Harman](/t5/user/viewprofilepage/user-id/3873792) !

thank you for reaching out to Community :)

The [List repositories in a workspace endpoint](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-repositories#api-repositories-workspace-get) should indeed return all the repositories of a workspace to which the authenticated user has access.

I tested in one of my own workspaces authenticating using an [App Password](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/), and the list was returned successfully :

```
curl --request GET -u USERNAME:APP_PASSWORD 'https://api.bitbucket.org/2.0/repositories/{WORKSPACE}'
```

In this case, could you confirm what kind of authentication you are using to make the request?

If you are also using app passwords, it should have at least **repo:read** scope. You can also try using an app password with all the scopes selected to verify if the issue is permission-related.

Thank you, [@Scott Harman](/t5/user/viewprofilepage/user-id/3873792) !

Patrik S

comments: author: Scott Harman
body: Thanks - it only appears to work with an app password, but not with standard credentials.


Tags: bitbucket-administration

bitbucket-cloud

cloud

rest-api
Original Account email of a repository
Asked by Eduardo Andres Contreras Cerda:

Hi, we have an old repository [https://bitbucket.org/\<REDACTED\>](https://bitbucket.org/<REDACTED>) but we don't remember the original email we used to log into the account. Is there a way to find out this information?


Answers:
author: Patrik S
body: Hello [@Eduardo Andres Contreras Cerda](/t5/user/viewprofilepage/user-id/5360256) and welcome to the Community!

I see you have also raised an internal ticket for this issue and one of our support engineers is already working with you on that ticket.

In this case, I would suggest focusing the investigation on the internal ticket to avoid any confusion that may arise from discussing the same topic in multiple places.

Thank you, [@Eduardo Andres Contreras Cerda](/t5/user/viewprofilepage/user-id/5360256) !

Patrik S


Tags: bitbucket-cloud

cloud