Days since bugs
Asked by K C Siddharth:

Hi,

Is there an app that will allow me to count the number of days since a bug was raised?

We have a product which has a lot of bugs and I want to use this as a motivator to increase the duration between bugs being raised.


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Hi [@K C Siddharth](/t5/user/viewprofilepage/user-id/5291849) ?  

As an alternative , I guess you can try [Time in Status for Jira](https://marketplace.atlassian.com/apps/1219732?utm_source=atlassian+community&utm_medium=referral&utm_campaign=Comment_Days-since-bugs_20240204). The primary purpose is to help teams gather valuable data about the lifecycle of your issues in Jira. Add-on allows you to measure and **visualize the time spent in each status** , such as "Open," "In Progress," "In Review," and "Closed," and provide **7 types of reports** to help you identify areas for improvement. Add-on developed by my team.  

![Cycle_Time_in status.gif](https://community.atlassian.com/t5/image/serverpage/image-id/268661i2C7370D248CDA3C8/image-size/large?v=v2&px=999 "Cycle_Time_in status.gif")  

Also [Time Between Statuses](https://marketplace.atlassian.com/apps/1221462?utm_source=atlassian+community&utm_medium=referral&utm_campaign=Comment_Days-since-bugs1_20240204)will be an option for you too. This add-on, which measures connections in the workflow, through a transition time in specific issues. You can count **Cycle and Lead Time** by setting start/stop and pause statuses in the configuration manager. To detail the calculation conditions you should select the first/last transition to/from status. This add-on also developed by my team.

![Time Between Satuses.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268660iF31DEA3E2EACA6ED/image-size/large?v=v2&px=999 "Time Between Satuses.jpg")

Add-ons have a **30-day** free trial version and **free up to 10 users.**   
Please, let me know if you have any questions

Hope it helps ?  
Valeriia


author: K C Siddharth
body: Thanks for the responses. I guess what I want is a count-up timer which gets reset as soon as a bug ticket is created. It should also keep a record of what is the average time between bug creation and the longest period of no bugs.


author: Rebekka Heilmann _viadee_
body: Hi [@K C Siddharth](/t5/user/viewprofilepage/user-id/5291849)

You could - for example - use the standard Gadgets "Average Age Chart" or "Average Time in Status" on a Dashboard. The latter is probably best for issues that not have been dispatched yet i.e. are still in the first status.

To only show bugs in a specific project, you need to create a respective filter first and use that for the Gadgets.


author: Mehmet A _Bloompeak_
body: Hi [@K C Siddharth](/t5/user/viewprofilepage/user-id/5291849)  
If you prefer to use a marketplace app, you can try [Status Time Reports](https://marketplace.atlassian.com/1221826) app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the [online demo link](http://status-time.bloompeak.io/demo), you can see it in action and try without installing the app. For your case, you can have a look at [Time in Status for Each Issue](https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=11) report. You can filter by Issue Type, Status, Assignee, Created fields or by typing your own JQL(using "Switch to JQL" button).

For further details, you can have a look at [Status Time Reports How to Videos.](https://www.youtube.com/playlist?list=PLVHoaAkoFPJnG9nLkzcxG0P00ndQgimDs)

* This app has a dynamic status grouping feature so that you can generate various valuable reports as**time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month)**.

* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
* You can set different duration formats.
* You can export reports in CSV file format and open them in MS Excel.
* You can also add this app as a gadget to your Jira dashboards and reach "Status Time" from Issue Detail page.
* You can enable/disable access to Status Time reports\&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely **free** solution, you can try the limited version [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051).

Hope it helps.


author: Gizem G?k?e _OBSS_
body: Update on May 9th, 2024: Time in Status by OBSS was recently rebranded as [Timepiece](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer). It is still the same capable app with the same dedicated team behind it. The answer below mentions the app as "[Time in Status](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer)" but you can find the app in the marketplace as "[Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer)".

Hello [@K C Siddharth](/t5/user/viewprofilepage/user-id/5291849) ,

For your needs, [Time in Status](https://marketplace.atlassian.com/apps/1211756/) which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud and Data Center.

Time in Status mainly allows you to see how much time each issue spent on each **status** or each **assignee**.

Time in Status offers two report types for your case:

The first one is **Status Duration** report (please see the screenshot above) which shows how much time each issue spent on each status. You can combine the time for multiple statuses to get metrics like **Response Time, Resolution Time, Lead Time**etc.![Report Types Status Duration Report.png](https://community.atlassian.com/t5/image/serverpage/image-id/297374iE72D86867BE066ED/image-dimensions/522x155?v=v2 "Report Types Status Duration Report.png")

As an alternative approach, Time in Status also has **Duration Between Statuses** report type which shows the duration between two specific statuses. This report type also allows the user to exclude the times for "pause" statuses.

![Report Types DBS.png](https://community.atlassian.com/t5/image/serverpage/image-id/297370iCC7452996EAEABBC/image-dimensions/505x150?v=v2 "Report Types DBS.png")

For all numeric report types, you can calculate **averages** and **sums** of those durations grouped by the issue fields you select. The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs**. All these options can provide both calculated data tables and charts.

Visit [Time in Status](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview) to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy **a 30-day free trial** to experience the full range of features.

Kind Regards,

Gizem


author: Hannes Obweger - JXL for Jira
body: Hi [@K C Siddharth](/t5/user/viewprofilepage/user-id/5291849)

if you're open to solutions from the Atlassian Marketplace, you may want to check out the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2586614).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called smart columns that aren't natively available (including the *time since created* ), as well as a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these, you can build a report like the one below in just a couple of clicks:

![bugs-by-priority-time-since-created.gif](https://community.atlassian.com/t5/image/serverpage/image-id/301945iFAA0372C3F27EABB/image-size/large?v=v2&px=999 "bugs-by-priority-time-since-created.gif")

Here, I'm reporting on the time since bugs of the various priorities have been created - but you can also group by any other issue field, or not group your issues at all. Note that this all *just works* *-*so there's no scripting or automation whatsoever required.

Any questions just let me know,

Best,

Hannes


author: Amay Purohit_RVS
body: Hi [@K C Siddharth](/t5/user/viewprofilepage/user-id/5291849)

You can have a look at our app.  
[Time in Status Reports](https://marketplace.atlassian.com/apps/1226187/time-in-status-reports?hosting=cloud&tab=overview)

One of the many reports which the app provides is Time in Status in hours/days to determine , how much time the issue spent in each status. The app has 20+ reports to track your bottleneck Issues \& Processes. Identify the issues which are taking more time by tracking their time spent in each status or time spent with each assignee, and take appropriate actions.

The app is free upto 10 users

Disclaimer : I work for the vendor who built this app

![TIS-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/301938iD556F174BEA9FDD2/image-size/large?v=v2&px=999 "TIS-1.png")


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud