youngmon/atlassian-qna huggingface dataset:
Add Option in Basic Search
Asked by Jack Yang:

Hi there,

I insert issue list from Jira in Confluence, in BASIC filer, only showing 4 options, I would like to add more options here, is it possible to add here? or only can reach it by JQL?

Thanks,

Jack

![Screenshot 2024-03-13 at 2.55.21 PM.png](/t5/image/serverpage/image-id/311724i5594EDC207A0CB34/image-size/large?v=v2&px=999 "Screenshot 2024-03-13 at 2.55.21 PM.png")


Answers:
author: Barbara Szczesniak
body: [@Jack Yang](/t5/user/viewprofilepage/user-id/5056196) Since those 4 filters were just added this week (<https://confluence.atlassian.com/cloud/blog/2024/03/atlassian-cloud-changes-mar-4-to-mar-11-2024#AtlassianCloudchangesMar4toMar11,2024-jira.platform>), I don't think you can add more yourself.

If you have additional filters you'd like to see there, you could submit a change request to Atlassian.

comments: author: Jack Yang
body: Noted, thanks Barbara for your answer.


Tags: cloud

confluence-cloud
I am unable to clear the trash
Asked by Uma N:

Hi

I am unable remove the trash. When i am trying to purge all i am getting error.

Is there any automatic period of removing trash?


Answers:
author: Rilwan Ahmed
body: Hi [@Uma N](/t5/user/viewprofilepage/user-id/5260425) ,

In confluence cloud, there is no auto clearing of trash. There are multiple suggestion requests raised so far. You can vote and watch it for the updates.

<https://jira.atlassian.com/browse/CONFCLOUD-18160>

**To purge deleted items, follow below items:**

1. Select **Space settings** from the sidebar.

2. Select **Trash** from the **Manage pages** card.

3. Select **Purge** for a specific item or **Purge All** to permanently clear all deleted items and news items.


Tags: cloud

confluence-cloud
login with slack
Asked by Haesoo Kim:

Since my account is linked to Slack, Email and text message authorization are required every time I sign in. I want to simplify this process. (sign in with just my ID and PW). How can I do this?


Answers:
author: Lavanya K
body: Hi [@Haesoo Kim](/t5/user/viewprofilepage/user-id/5451306)

Configure SAML single sign-on with an identity provider

<https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/>

<br />

With the above configuration you able to sign in with just your ID and password, without requiring additional authentication methods like email or text message authorization

Best Regards


Tags: cloud

confluence-cloud
Can't Access JIRA Big Gantt
Asked by Lisa Apriliani:

My teams can't access Big Gantt menu even though I already grant access to my team.


Answers:
author: Tansu Akdeniz
body: Hi [@Lisa Apriliani](/t5/user/viewprofilepage/user-id/5552168)

Welcome to the community.

Does problem still persist?

Did you grant access mentioned in this page?

<https://appfire.atlassian.net/wiki/spaces/DLP/pages/298287400/Security+Administration>

If you think there is a bug, please report to Vendor via [this page](https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=support).


Tags: cloud

jira-cloud
New to Jira - Custom Field Configuration to an Existing Project
Asked by Bryanna Williams:

Hi all,

I'm struggling with creating custom issue fields and attaching them to an existing project.

Can anyone help?


Answers:
author: John Funk
body: Hi Bryanna - Welcome to the Atlassian Community!

Have you already created the custom field? And if so, how did you do that? What were the steps?


author: Jack Brickey
body: Hi [@Bryanna Williams](/t5/user/viewprofilepage/user-id/5552057) ,

where are you stuck exactly? These are the basic steps...

1. click on the Settings icon (sprocket) in upper right
2. select issues
3. in sidebar select custom field
4. click create and select the field type
5. you should be prompted to associate the field to one or more screens. This is where you are associating to your project via the screens.

comments: author: Bryanna Williams
body: Thank you! This has been resolved :)


author: Jack Brickey
body: [@Bryanna Williams](/t5/user/viewprofilepage/user-id/5552057) a, great news! If my instructions helped please consider accepting. If you resolved by other means please share here. Thanks!


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Count of results from JQL Search
Asked by AbrahamA:

Hello

Is there a way to get just the count of search results from JQL query.

Ex: I am just interested in count of open bugs in a project. I am not interested in details of actual bugs are. If there are 20000 plus bugs it is waste of traffic if I get the complete details.

Please let me know

Thanks

Abe


Answers:
author: AbrahamA
body: Thanks.

I am building my own chart for which I need counts.

Found one good resource here: <https://confluence.atlassian.com/jirakb/how-to-count-issues-from-a-jql-search-result-in-groovy-or-rest-api-in-jira-1130376109.html>

If anyone else needs it.


author: Nguy?n H?a
body: JQL's result is a list of issues matching the query.

In your case, I think we can use a chart (e.g., a pie chart) to display: the total bugs, the number of bugs by assignee,...etc....

comments: author: Nguy?n H?a
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337788iE79FBF36198DB4CA/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud
Uploading Date through Bulk Upload results in a date two days back
Asked by jsavath:

Hi

Running into an issue with a csv bulk upload. The Due Dates dates are uploading but show as two days in the past. The csv upload file has "23-Jul-24" format and I am selecting the below date format.   

I have already checked the timezone and the system and user timezone are the same. Thank you!  
![Screenshot 2024-07-24 at 4.44.38?PM.png](/t5/image/serverpage/image-id/337759iDE5F380882CF6157/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 4.44.38?PM.png")


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@jsavath](/t5/user/viewprofilepage/user-id/5552039)

welcome to the community!

Hm, my guess would also very much be on a time zone issue. Have you reached out to Atlassian Support about this already?

I very much agree that this should be possible in Jira natively, but just to put it out there: If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you'll have options available. I'll add more information below.

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to expand on my last point: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2764966).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also allows bulk editing your issue fields via copy/paste. This works within JXL, but also between JXL and pretty much any other app, including Excel or Google Sheets, like so:

![copy-paste-xslx-to-jxl-due-dates.gif](https://community.atlassian.com/t5/image/serverpage/image-id/338347i8949F8E4734A62E1/image-size/large?v=v2&px=999 "copy-paste-xslx-to-jxl-due-dates.gif")

You can update any number of issues in one action, so you should be done with your work in no time. Just make sure you're pasting the due dates into the correct set of issues.

(I should add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.)

Any questions just let me know!


author: jsavath
body: Thank you [@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506) .

We had confirmed the user timezone and system timezone are in the same location but are still running into this issue. At most, the timezone issue would be 24 hour max and not two days


Tags: cloud

jira-cloud
Custom issue type and screens within a shared project that has defaults as well
Asked by Louis_Seefried:

I have created a couple of new issue types (custom1 \& custom 2). The new issue types will use custom fields that i do not want included within the default issue types so i created a new screen definitions (would like each to have its own screen definition since they will have different fields (custom issue 2 will leverage the general information from custom issue 1 but will have additional tabs for more information).

Can I have the custom issue types with their custom screen schemes reside in the same project that contains default issue types and schemes or do they need to be in a different project?


Answers:
author: Trudy Claspill
body: Hello [@Louis_Seefried](/t5/user/viewprofilepage/user-id/5552001)

Welcome to the Atlassian community.

The short answer is yes, they can be in the same project. However, you will have to change the Issue Type Screen Scheme used by that project.

A project gets exactly one Issue Type Screen Scheme associated to it.

Within the Issue Type Screen Scheme you link Screen Schemes to Issue Types. Each Issue Type is linked to just one Screen Scheme, but you can have multiple pairing, like this:

![Screenshot 2024-07-24 at 4.00.47?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337758i97EEC08C3E0AD9F8/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 4.00.47?PM.png")

In the above Issue Type Screen Scheme, the Bug and Sub-task issue types use the screens defined in one Screen Scheme, while all other issue types used the screens defined in "CS: Scrum Default Screen Scheme".

So, you could add the new Screens/Screen Schemes you have created for the new new Issue Types to the Issue Type Screen Scheme used by the project. If the Issue Type Screen Scheme used by the one project is used by other projects also, then you might want to copy it, change the copy, and then associate the copy to the project.

comments: author: Dick
body: To keep management manageable, I would recommend sticking to a single version. With 100 people, you get 100 ways they would like their screen to be.

just my 2 cts.

:)


Tags: data-center

issue-type

jira-data-center

screen
Advice on Critical Path planning, Resource/Capacity Planning (People and Equipment) please?
Asked by Erin Winn:

Advice on Critical Path planning, Resource/Capacity Planning (People and Equipment) please?In the JIRA Premium level. This would be for a new team using JIRA that in the past has liked MS Project.

Thank you!


Answers:
author: Yuliia Hushcha _Reliex_
body: Hi [@Erin Winn](/t5/user/viewprofilepage/user-id/5551991)   

Welcome to the community!

As you have JIRA Premium, you can manage it in Plans through dependencies and create roadmaps for Critical Path planning.

In [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860) you can manage not only your Jira users but also create custom resources that should not necessarily be represented as a Jira User.

Resources can be used to plan \& manage non-human resources, like rooms, equipment, etc, as well as represent potential new employees or to show a need for additional resources.

<br />

<br />

![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/337945iF85D9B72B41E5124/image-size/large?v=v2&px=999 "image (1).png")  

You can choose a name for the resource, assign Position, Skill \& Tags, which essentially work as qualities of the resource and the position usually represent the type of the resource (e.g. Equipment, Potential Employee, etc).

If you have any questions or feel like trying out a [free demo session](https://activitytimeline.com/schedule-demo) would be helpful, we'd love to set that up for you! Just let us know.


Tags: cloud

jira-cloud
Query does not give desired results
Asked by Gary Roscoe:

If I use the following query...

```
filter = "X Y Z" AND Status in (Active, Unassigned, Submitted)??
```

...I get 39 entries

If I use the following query...

```
filter = "X Y Z" AND Status in (Active, Unassigned, Submitted) AND System not in ("A B C")?
```

...I get 13 entries, but I know for sure that there are only 3 entries that have System in ("A B C"). I would have expected 36 entries

Any thoughts on what I am doing wrong?


Answers:
author: Trudy Claspill
body: Hello [@Gary Roscoe](/t5/user/viewprofilepage/user-id/5551990)

Welcome to the Atlassian community.

Of the 23 "missing" issues, is the System field empty?

When you use a criteria such as

System not in...

...the evaluation of System can be done only for the issues where System actually has a value.

If System has no value, the filter can't determine that its value is not one of the value set you specified. There is nothing in the field to be compared to the value set.

So, if you want the issues that have a value that is not in your value set and you want the issues that have no value in the System field you need to use this filter:

```
filter = "X Y Z" AND Status in (Active, Unassigned, Submitted) AND (System not in ("A B C")?or System is EMPTY)
```

comments: author: Trudy Claspill
body: Hello [@Gary Roscoe](/t5/user/viewprofilepage/user-id/5551990)

Were you able to get the expected results based on the guidance I provide?

If so, please consider clicking on the Accept Answer button to mark your post as Solved.

If you have additional questions, please let us know.


Tags: cloud

jira-cloud
Agile board - set "show quick filters" state for the board for all viewers of the board
Asked by Trudy Claspill:

I'm working with a Company Managed Software project agile board.

In the board is a button labeled Quick Filters. When I pull down this button there is a toggle option to Show Quick Filters, which will show the quick filters as buttons when the option is toggled on.

If I navigate away from the board and then return to it, the state of that toggle is retained.

However, that state seems to be per User. If another user looks at the same board after I have enabled the toggle, for that user the toggle is disabled.

Is there a way to set the "show quick filters" toggle so that it will take effect for the board for everybody that views the board?

I looked in the Atlassian public backlog for a suggestion for this, but did not yet find one.


Answers:
author: Matt Doar _Adaptavist_
body: I think the question comes down to where the per use state is stored. If it's local to the user's machine, then you need something to set that. If it happens to be stored in the Jira host, then you might be able to see the REST call being made when the board is loaded.


Tags: cloud

jira-cloud
What is the best way to restrict specific users from changing the Priority Level?
Asked by Tankem Williams:

When working on a project, certain users need to be restricted from manually changing the default priority level. How can this be accomplished without affecting the Priority Scheme shared by multiple projects? NOTE This change must affect ONLY the target project.


Answers:
author: Andr? Felipe Rodrigues Lopes
body: Hi [@Tankem Williams](/t5/user/viewprofilepage/user-id/4825579)   
If it is only for one project, you can edit the permissions and create a specific group where only those who can edit the priorities will be in this group  
To do this you must go to:  
1- Project Settings  
2- Permissions  
3- Edit Permission  
4 -Edit Permission  
And then you must add your new group to this edit permission  
I hope this helps.


Tags: cloud

jira-cloud
Jira emoji
Asked by maggie.pople:

In my Jira sandbox, there are images with comments.

How can I make them display in Prod?

![2024-07-24_15-06-46.png](/t5/image/serverpage/image-id/337733i1739D4602860F5A6/image-size/large?v=v2&px=999 "2024-07-24_15-06-46.png")


Answers:
author: Vronik
body: Hi

Look at this, maybe can help you

<https://confluence.atlassian.com/jirakb/how-to-get-information-about-jira-comment-reactions-1333826682.html>

<https://jira.atlassian.com/browse/JRASERVER-67286>


Tags: cloud

jira-cloud
How to distinguish external and internal comments.
Asked by Anil Kumar:

We are using JIRA rest API to get the comment details using below endpoint.

**<https://datacommunique.atlassian.net/rest/api/2/issue/{issue-id}/comment/{comment-id>}**

Earlier we use to get "**internal"**flag to distinguish if the comment is internal or publicly visible. But now we are not able get that flag.

I found that there is a flag "**jsdPublic"**with true or false values. What is this flag for? Can I use this flag to check if the comment is internal or publicly visible.

Or let me know is there other way to find it.


Answers:
author: Dan Breyen
body: Hi [@Anil Kumar](/t5/user/viewprofilepage/user-id/733728) I'm no API expert, but I found this which may work for you:

<https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-get>


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

rest-api
Is there a way we can count a particular issue type under a Epic?
Asked by Zubair Khan Pathan:

Hi Team,

I'm trying to create a automation rule that count a particular issue type under a epic. but i don't a smart value to count only one type of task. Please let me know how can we achieve this.

expl:

under a epic if we have 3 story and 5 task total 8, i want only task count not all

Thanks,

Zubair


Answers:
author: Trudy Claspill
body: Hello [@Zubair Khan Pathan](/t5/user/viewprofilepage/user-id/5308836)

Welcome to the Atlassian community.

When asking for help with an Automation rule, it will help us help you faster if you provide us with screen images that show your entire rule. Please do that.

It is definitely possible to count the number of child issues (under an Epic) of a specific type. There are a few different ways to do that, depending on the structure of your rule.

What do you want to do with the number after you have gotten it?


Tags: cloud

jira-cloud
Bulk change from Issue default filters lists doesn't refresh result when completed
Asked by Trudy Claspill:

Looking at a Company Managed Software project, from the left panel select Issues, then My Open Issues correctly lists all the issues assigned to me.

From that list click the ... button in the upper right corner and select Bulk Change.

![Screenshot 2024-07-24 at 11.26.47?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337721i4E1BA41B02FCF09C/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 11.26.47?AM.png")

This change the current browser tab, which was display the above list, to the Bulk Edit operation screen.

Select the issue(s) to change. In my example I'll select just the one visible in the above image.

Select the Edit Issues action.

Change the Assignee to Unassigned.

Confirm the bulk change.

On the progress page, when the change is completed click the Done button. This changes the current browser tab back to the issue list.

**But** the list does not reflect the bulk changes made.

![Screenshot 2024-07-24 at 11.31.32?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337723i79424A1445E7B381/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 11.31.32?AM.png")

The same happens from the **View all issues** screen if you are using the new Search experience. However in that case the Bulk Operation screen opens in a new tab, and that tab closes when you click the Done button at the end of the bulk operation, so you are left with the original tab with the original results.

I looked for an open issue about this in the public backlog but so far have not found one.

Is anybody aware of an open issue about this?


Answers:
author: Matt Doar _Adaptavist_
body: Does a refresh on the results page show the correct result?

comments: author: Jack Brickey
body: Yes it does. I was just testing that. I have always done bulk edit from the advanced search aka view all issues which has worked previously (pre-new experience).


author: Trudy Claspill
body: I've opened a support case with Atlassian to see if there is already a suggestion concerning this.


author: Trudy Claspill
body: Atlassian has acknowledged this as a bug.

<https://jira.atlassian.com/browse/JRACLOUD-84379>


Tags: cloud

jira-cloud
View All Dashboards - Projects filter shows first 5 alphabetic projects
Asked by Trudy Claspill:

In the Dashboards \> View All Dashboards screen there is a filter for Projects. When I click on this I see the first 5 projects in my system based on alphabetic listing of project names.

I've checked a few other Jira instances and seen the same behaviour.

I'm not finding any documentation about this behaviour.

The list always is the first 5 alphabetical project names. It is not affected by the project I last accessed.

Is the standard behaviour? Is anybody aware of any change requests related to this? I didn't find any in the Atlassian public backlog.

There was a concern expressed by users that because of this and the lack of some indicator of more projects, that could lead to the impression that there are not Dashboards associated with any other projects.

We can type in other project names and find the associated dashboards. The users just felt the current presentation is a bit misleading.


Answers:
author: Matt Doar _Adaptavist_
body: I agree that showing the last 5 projects used by the current user would be more helpful, rather than just the first 5 projects by project key/name. Mind you, filters can use more than one project, so I'm not convinced that filtering by project is all that helpful anyway


author: Jack Brickey
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , I think that your study is accurate. I had seen this in the past. I feel like it is just something that has been overlooked or not a priority. It is pretty much useless as currently implemented. ?

I did not find any support suggestions either. I think providing feedback is warranted here.

comments: author: Trudy Claspill
body: I've opened a support case with Atlassian to see if they can provide any more information on this.


author: Bill Sheboy
body: And here it is, for those who want to watch / vote for it:

<https://jira.atlassian.com/browse/JRACLOUD-84364>


author: Trudy Claspill
body: You're fast, [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) !

I only got the email 20 minutes ago that they had opened that CR in response to my support ticket.


Tags: cloud

jira-cloud