I cannot log in via Trello Desktop.
Asked by John Wies:

Good day!

The thing is that I cannot log in using username/e-mail in the desktop app. I may authorize on iPhone app or Web version, so the wrong password is not the issue. The app shows me the main page:

![photo_2018-04-12_15-17-43.jpg](/t5/image/serverpage/image-id/19410i27B633C738C2D95B/image-size/large?v=v2&px=999 "photo_2018-04-12_15-17-43.jpg")

Logs:

```
2018-04-12T09:54:08.253Z - info: [main] ... is now booting ?
2018-04-12T09:54:08.253Z - info: [main] 
2018-04-12T09:54:08.253Z - info: [main] 
2018-04-12T09:54:08.395Z - info: [settings] loading and normalizing settings
2018-04-12T09:54:08.395Z - info: [settings] flushing settings to disk
2018-04-12T09:54:08.716Z - info: [auth] migrating auth if needed
2018-04-12T09:54:08.716Z - info: [auth] doesn't need migration, skipping
2018-04-12T09:54:08.776Z - info: [app-controller] creating welcome window
2018-04-12T09:54:08.776Z - info: [window-manager] new window created, starting tracking
2018-04-12T09:54:08.807Z - info: [window-manager] emitting event window-created
2018-04-12T09:54:08.812Z - info: [i18n] loaded best locale for user: en
2018-04-12T09:54:08.846Z - info: [app-controller] use isn't authed, not creating new card window
2018-04-12T09:54:08.848Z - info: [main] resetting global shortcuts
2018-04-12T09:54:19.627Z - info: [window-manager] queuing events for batch
2018-04-12T09:54:19.628Z - info: [window-manager] queuing event window-close
2018-04-12T09:54:19.731Z - info: [app-controller] creating new main window
2018-04-12T09:54:19.732Z - info: [window-manager] new window created, starting tracking
2018-04-12T09:54:19.744Z - info: [window-manager] queuing event window-created
2018-04-12T09:54:19.745Z - info: [menu-builder] building menus for production
2018-04-12T09:54:19.766Z - info: [menu-builder] building menus for production
2018-04-12T09:54:19.787Z - info: [window-manager] batch operation complete, replaying: window-close, window-created
2018-04-12T09:54:19.788Z - info: [auth] awaiting user auth
2018-04-12T09:54:19.827Z - info: [window-manager] detected window closed, stopping tracking
2018-04-12T09:54:19.827Z - info: [window-manager] emitting event window-closed
2018-04-12T09:54:19.935Z - info: [menu-builder] building menus for production
2018-04-12T09:54:22.698Z - info: [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-04-12T09:54:22.699Z - info: [window-manager] queuing events for batch
2018-04-12T09:54:22.699Z - info: [main] user is logging out, closing cardWindow and main windows
2018-04-12T09:54:22.699Z - info: [window-manager] queuing event window-close
2018-04-12T09:54:22.700Z - info: [app-controller] saving window params
2018-04-12T09:54:22.703Z - info: [window-manager] detected window closed, stopping tracking
2018-04-12T09:54:22.704Z - info: [window-manager] queuing event window-closed
2018-04-12T09:54:22.707Z - info: [main] clearing storage data
2018-04-12T09:54:22.733Z - info: [main] settings updated, rebuilding menus
2018-04-12T09:54:22.733Z - info: [menu-builder] building menus for production
2018-04-12T09:54:22.739Z - info: [settings] flushing settings to disk
2018-04-12T09:54:22.756Z - info: [main] creating card and welcome window after logout and cleanup
2018-04-12T09:54:22.757Z - info: [app-controller] use isn't authed, not creating new card window
2018-04-12T09:54:22.757Z - info: [app-controller] creating welcome window
2018-04-12T09:54:22.757Z - info: [window-manager] new window created, starting tracking
2018-04-12T09:54:22.763Z - info: [window-manager] queuing event window-created
2018-04-12T09:54:22.777Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created
```

MacOS 10.12.6

Trello 2.10.3

Thank you for your help in advance.


Answers:
author: CelesteMultimedia
body: The solution for this problem is deleting full cache.   

On iOS users. Open terminal and execute this command with a sudo user, if not, just ad SUDO to the command.

```
rm -rf ~/Library/Containers/com.atlassian.trello
```

You are welcome.


author: AymarM
body: Problem solve. I used an app to uninstall Trello and the next day login worked. I dont know if it was to uninstall with an app is the reason it is now working but worth to try if you have this issue

comments: author: CelesteMultimedia
body: Which app did you use to uninstall it?


author: AymarM
body: Hello, I have the same problem. I tried to uninstall and reinstall several time but I still have the problem.

Is a registry cleaner the solution and if yes, which on did you used ?

thanks a lot !

comments: author: AymarM
body: I am still stuck :( !


author: Crystal Davis
body: Hi John,

Crystal from Trello Support here!

We'd love to take a closer look into what's going on. As there may be some information shared that is private to your account, can you please send us an email here:[https://trello.com/contact](https://trello.com/contact "https://trello.com/contact")

Thanks so much!

comments: author: Joao Curro
body: Any solution? The same happens to me. I try login and the program always comes back to the page above.

I have never had to login before because the program kept me signed in since first time login. It's not a login credentials issue. There seems to be some kind of loop in the program.


author: Aaron Stewart
body: I've got the same issue on a Mac. Suddenly started happening earlier today. The app booted me out, and won't let me back in. As soon as I sign in, it loops back to the screen above.


author: Joao Curro
body: I uninstalled, ran a registry cleaner and reinstalled and it's working now.


author: Aaron Stewart
body: Thanks for the tip [@Joao Curro](/t5/user/viewprofilepage/user-id/1336284). I uninstalled, then reinstalled (no registry cleaner though), and now it's working again.


author: Chaitanya
body: [@Aaron Stewart](/t5/user/viewprofilepage/user-id/1347785) [@Joao Curro](/t5/user/viewprofilepage/user-id/1336284) Thanks, I had the same problem. Before uninstalling, I tried cleaning the app cache (\~/Library/Caches/) on mac and it started working.