youngmon/atlassian-qna huggingface dataset:
Using Trello with a non confirmed email account
Asked by Alberto Est?vez:

Hello Trello Forum,

We have encountered an issue regarding some Crmble users and their Trello accounts. Currently, Crmble users rely exclusively on their Trello accounts, as we do not offer separate Crmble account creation. When we send onboarding messages, they go to the email associated with the Trello account. Unfortunately, some of these emails are returned because the email accounts do not exist.

This led us to investigate if it was possible to use Trello without a confirmed email account. We discovered that it is possible to use Trello with an incorrect or non-existent email as long as the user does not log out of their browser. However, once logged out, Trello requires access to the email account to retrieve a password, which is not feasible for a non-existent email.

Could you please advise on where to point users in this situation?

Thank you


Answers:
author: Alex W
body: Hi [@Alberto Est?vez](/t5/user/viewprofilepage/user-id/3946256) - all users must confirm their email after a short period of time after account creation. If users do not confirm their email because their email address is incorrect or non-existent, they will not be able to re-enter their Atlassian Account and access products like Trello.

As a result, if a user does not have access to the email they created their account with (whether the email doesn't exist, they entered it incorrectly, etc.), they will need to leave the account they created which is unconfirmed dormant, and create an account with their correct email.


Tags: cloud

trello-cloud
Jag skulle vilja uppgradera till premium
Asked by Angelica Magnusson:

Jag skulle vilja uppgradera men beh?ver jag verkligen licens till alla mina g?ster?


Answers:
author: Ste Wright
body: Hi [@Angelica Magnusson](/t5/user/viewprofilepage/user-id/5523094)

Welcome to the Community!

Not all guests are billable; it depends on the type of guest.

The rule is...

* **Free Guest:**A user who is invited to a single board, thus is a single-board guest
* **Billable Guest:**A user who is a guest on 2+ boards

Billable guests are billed at the same rate as a normal Workspace member, and will require a license.

See more on this topic on this help page: <https://support.atlassian.com/trello/docs/board-guests/>

Ste

---

And in Swedish (according to Google Translate)...

V?lkommen till gemenskapen!

Inte alla g?ster ?r fakturerbara; det beror p? typen av g?st.

Regeln ?r...

* **Gratis g?st:**En anv?ndare som ?r inbjuden till en enda br?da
* **Fakturerbar g?st:** En anv?ndare som ?r g?st p? 2+ anslagstavlor  
  Fakturerbara g?ster faktureras till samma pris som en vanlig Workspace-medlem och kommer att kr?va en licens.

Se mer om detta ?mne p? den h?r hj?lpsidan: <https://support.atlassian.com/trello/docs/board-guests/>


Tags: cloud

trello-cloud
Board got completely stuck
Asked by Jan Drast?k:

Hello,

one of our boards got completely stuck. It is impossible to move or comment cards or do any edits whatsoever. If I try to comment on a card it will get stuck in "sending" status and never send. We've got 9 people in this board, there are no warnings, nothing, just stuck.

Any ideas?

Thank you,

Jan


Answers:
author: Alex W
body: Hey [@Jan Drast?k](/t5/user/viewprofilepage/user-id/5523069) - welcome to the Community.

I recommend going through some troubleshooting to see if this fixes the issue for you.

* Web app troubleshooting: <https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/>
* Desktop app troubleshooting: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>

Let me know how this goes.


Tags: board

cloud

trello-cloud
try to run python code with python sdk of opsgiene to create opsgiene alarm in aws lambda
Asked by Reham Adel:

i try to run python code with python sdk of opsgiene to create opsgiene alarm in aws lambda but i get that error :

"errorMessage": "You are not authorized to perform this action: (401)\\nReason: Unauthorized: apiKey is invalid or integration is disabled\\nHTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', 'Content-Length': '98', 'Connection': 'keep-alive', 'Date': 'Sun, 05 Dec 2021 21:11:20 GMT', 'X-Request-Id': 'b67d7a41-5be4-4eb3-b869-945e1330a85e', 'X-Response-Time': '0.0', 'Og-Apigw-Request-Id': 'fa4076ab-2eef-4c40-8ea9-88b7240ec1ac', 'X-Envoy-Upstream-Service-Time': '129', 'Expect-Ct': 'report-uri=\\" ", max-age=86400', 'Strict-Transport-Security': 'max-age=63072000; preload', 'X-Content-Type-Options': 'nosniff', 'X-Xss-Protection': '1; mode=block', 'Atl-Traceid': 'a7cbcab36b582704', 'Report-To': '{\\"group\\": \\"endpoint-1\\", \\"max_age\\": 600, \\"endpoints\\": \[{\\"url\\": \\" [\\](https://dj9s4kmieytgz.cloudfront.net/)"}\], \\"include_subdomains\\": true}', 'Nel': '{\\"report_to\\": \\"endpoint-1\\", \\"max_age\\": 600, \\"include_subdomains\\": true, \\"failure_fraction\\": 0.001}', 'Server': 'globaledge-envoy', 'X-Cache': 'Error from cloudfront', 'Via': '1.1 591fc133cda27edbedf7edb3f0231464.cloudfront.net (CloudFront)', 'X-Amz-Cf-Pop': 'LHR61-C1', 'X-Amz-Cf-Id': '2s6GACkFGfI4DZHtQNXxTL_VAz3o4mjnXhJzji4RUL9LuORAIsO6AA=='})\\nHTTP response body: {\\"message\\": \\"Could not authenticate\\", \\"took\\": 0.0, \\"requestId\\": \\"b67d7a41-5be4-4eb3-b869-945e1330a85e\\", \\"url\\": \\"xxxxxx "}\\n",

the part of authorization in the code

configuration = opsgenie_sdk.Configuration()  
# Configure API key authorization: GenieKey  
#configuration.api_key\['Authorization'\] = 'xxxxx'  
configuration.username = 'xxxxx'  
configuration.password = 'xxxxx'  
configuration.verify_ssl = 'False'  
conf = opsgenie_sdk.configuration.Configuration()  
api_instance = opsgenie_sdk.AccountApi(opsgenie_sdk.ApiClient(configuration))  
api_client = opsgenie_sdk.api_client.ApiClient(configuration=conf)  
alert_api = opsgenie_sdk.AlertApi(api_client=api_client)

could you help me please?  


Answers:
author: Samir
body: Hi [@Reham Adel](/t5/user/viewprofilepage/user-id/4652713) !

A 401 response from Opsgenie is an authentication error. Could you verify where you got the apiKey you're using? You will need to use an api Key from an API integration in Opsgenie in order to use the Alert API.

Thanks,

Samir
E-Mail Integration - Mission Points Actions
Asked by Carlos Reimers:

Hi,

Unfortunately our email integration is missing the "Actions" what do we have to do to make them visible? Otherwise it is unfortunately not possible for us to close alarms via email or?

Many greetings  
Carlos


Answers:
author: Nick H
body: Hi [@Carlos Reimers](/t5/user/viewprofilepage/user-id/3450284) ,

Are you referring to the actions found under an integration's Advanced tab?

<https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/>

The Advanced tab and these actions are only available on Standard and Enterprise plans. If you do not see this tab, you are likely subscribed to either a Free or Essentials plan - which do not include this functionality.

So yes - if you do not see the Advanced tab - it's not gonna be possible for you to close alarms via the Email integration since you cannot define / configure what types of emails will actually close an open existing Opsgenie alert.

comments: author: Carlos Reimers
body: Hello Nick,

thanks for the feedback. Now it works.

Many greetings  
Carlos


Tags: cloud
Set OpsGenie ticket Priority through Email
Asked by James Gould:

Hello!

I'm sending an email to an Opsgenie team and I want to set the priority to something other than the default P3... is there anything I can include in the email Subject line or Body that will trigger setting the priority?

\~Thank you, Jim


Answers:
author: Samir
body: Hi [@James Gould](/t5/user/viewprofilepage/user-id/4407296) !

If your Opsgenie plan has the "Advanced Integrations" feature, you can go to the "advanced" view of the email integration

![2021-12-06_16-43-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/172512i27CFA621038B9B25/image-size/large?v=v2&px=999 "2021-12-06_16-43-56.png")

From there you can set-up multiple "Create Alert" actions that filter on the email being received, and create an alert and set the priority.

Here is an example of an email integration with 2 create alert actions.

The first one filters for emails received with **subject** containing *Critical* , and creates the alert with priority = **P1**

**![2021-12-06_16-45-30.png](https://community.atlassian.com/t5/image/serverpage/image-id/172513iC98AC88D1E8F2406/image-size/large?v=v2&px=999 "2021-12-06_16-45-30.png")**

Then the 2nd Create Alert action filters for emails where **subject** contains *High* , and creates the alert with **priority** = P2

![2021-12-06_16-46-02.png](https://community.atlassian.com/t5/image/serverpage/image-id/172514i541C4E56311D6B9F/image-size/large?v=v2&px=999 "2021-12-06_16-46-02.png")

This requires the "Advanced Integrations" feature in Opsgenie. If you are on a [*standalone* Opsgenie account,](https://www.atlassian.com/software/opsgenie/pricing) then this is available on the Standard and Enterprise plans. If you are on a [JSM-Opsgenie plan](https://www.atlassian.com/software/jira/service-management/pricing), then this requires the JSM Premium or Enterprise plans.

Hope this helps!

Thanks,

Samir
Rotation timeline showing shift lengths that are shorter than defined shift length
Asked by Andrew Fleming:

I have a rotation with a custom rotation type and the shift length is set to 2 hours.

I have "Restrict to time intervals" set, and have created a series of shifts all 2-hours in length.

When I add participants to these shifts, however, a 1-hour shift is introduced that misaligns the entire rotation. I'm unable to figure out what is causing this issue.

The only idea I have is that the shifts I have spanning from 23:00 Sunday to 01:00 Monday are seen by Opsgenie as two shifts rather than one because the day of the week changes or because they span from one week to another.

Has anyone had a similar experience? I appreciate any advice for handling this situation.


Answers:
author: Samir
body: Hi Andrew!

Could you share a screenshot of your rotation configuration? Click on the pencil icon next to the rotation -\> Edit rotation, and share a screenshot of the settings for that rotation.

I am wondering whether it's related to the "start Time". You mentioned the rotation is restricted to certain intervals. So let's say the intervals 11pm-1am . If the Start time of the rotation was *12am* , then I could see that interfering with the shift lengths, since the shifts *start* in the middle of that time interval.

Please share a screenshot of the rotation configuration and we can take a look!

Thanks,

Samir


Tags: cloud
create layer in aws lambda for python SDK of opsgenie issue
Asked by Reham Adel:

Hi everyone,

i try to create layer in aws lambda python SDK of opsgenie but when i run the code i get this error:

''Unable to import module 'lambda_function': No module named 'opsgenie_sdk'

i made dir named (opsgenie/python/lib/python3.9/site-packages) , in the dir i did **pip3 install opsgenie-sdk**then i zipped the folder

what i must do ?


Answers:
author: Robert
body: Hi [@Reham Adel](/t5/user/viewprofilepage/user-id/4661389)!

Unfortunately, it sounds like this is more of an issue with your Lambda configuration than the Opsgenie SDK itself.

I would make sure you've gone through [this article](https://aws.amazon.com/premiumsupport/knowledge-center/lambda-import-module-error-python/) (just one I found through a search) and see if it helps clear the error up.

While this is probably a better question for an AWS-centric forum, I have gotten that error when there is *something*wrong with how I've organized packages in the .zip I'm deploying - or if they are just missing altogether. At first glance, I think you may be installing the SDK locally instead of a target directory:

```
pip3 install -t path/to/target/folder opsgenie-sdk
```

or similar based on that help article I linked. Also, you may also only need to install them to opsgenie/python, not opsgenie/python/lib/python3.9/site-packages.

Hope this helps!


Tags: aws

cloud

lambda

python
String Processing: Can I use "substringBetween" together WITH "toUpperCase"
Asked by Connor McBrine-Ellis:

Hi there, I am hoping to do something like this:

```
{{ from_address.substringBetween(".","@") }}
```

But then take that output and capitalize it using **toUpperCase()**.

I tried a few different ways but it doesn't appear to be possible. Looks like you can only do one operation on an "Alert Field".

Does anyone have any suggestions, other than capitalizing the text before it reaches OpsGenie?


Answers:
author: Samir
body: Hi [@Connor McBrine-Ellis](/t5/user/viewprofilepage/user-id/327404) !

I just tested the following and it worked

**{{from_address.toUpperCase().substringBetween("@",".")}}**

You should be able to combine the **toUpperCase()** method, with the **substringBetween** method.

If you're having issues with this, please reach out to support and we can assist you!

Thanks,

Samir

comments: author: Connor McBrine-Ellis
body: Awesome! Thanks a bunch, I didn't try it that way!


Tags: cloud
Alert Data - seen vs isSeen
Asked by Tom Russell:

When getting an Alert with the API, there are two Boolean fields:

* seen
* isSeen

Does anybody know the difference between the two?


Answers:
author: Samir
body: Hi [@Tom Russell](/t5/user/viewprofilepage/user-id/4107159) !

Looks like they both always have the same value (i.e. both **true** or both **false**). So I think they might be the same field just renamed. I have entered a ticket with our development team to understand if these 2 fields are the same.

Thanks,

Samir

comments: author: Tom Russell
body: Thanks, Samir. I suspect that 'seen' might be deprecated, because 'isSeen' is what's in the example alert output in the API docs.


author: Samir
body: Hi [@Tom Russell](/t5/user/viewprofilepage/user-id/4107159) !

Confirmed - they are the same field. They moved to using **isSeen** instead of **seen** , but will not be deprecating or getting rid of the **seen** field for backwards compatibility reasons.


Tags: alert

api

cloud
Line breaks in description using Alert API
Asked by Bill Grubbs:

Is it possible to add line breaks to the description field using the Alert API? I've tried using /n and \</br\> but those don't seem to work.

Thanks,  
Bill


Answers:
author: Nick H
body: Hi [@Bill Grubbs](/t5/user/viewprofilepage/user-id/3884457) ,

Just completed a few tests via Postman, and was able to get this format working to account for line breaks:

![apicomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/171458i4C3DCB40F64EB4FD/image-size/large?v=v2&px=999 "apicomm1.jpg")  
![apicomm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/171459i335A99C7115285A0/image-size/large?v=v2&px=999 "apicomm2.jpg")

```
"description": "Format for line\n\nbreaks\n\nRelated to Community Post: https://community.atlassian.com/t5/Opsgenie-questions/Line-breaks-in-description-using-Alert-API/qaq-p/1874638?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_question&utm_content=topic"
```

Hope that helps! Let me know if you have any other questions.


author: Avinash Bhagawati _Appfire_
body: Hi [@Bill Grubbs](/t5/user/viewprofilepage/user-id/3884457) ,

Can you just check with \<br\> for line breaks instead of \</br\>

Thanks,

Avinash


Tags: cloud
How to automatically create an alert in Opsgenie when a ticket in Jira ITSM is created
Asked by zoya.aboujaish:

I have tried searching the Community (and Google) for this exact scenario, but nothing useful has come up.

In our Opsgenie instance, the integrations option is unclickable. Only Slack can be configured under integrations and we cannot seem to set any other kind of integration.

![opsgenie1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/171292i87AA468EC7223EB1/image-size/large?v=v2&px=999 "opsgenie1.PNG")

Although, it seems like Jira service management is set up under 'Connected Apps'\>Atlassian Products.![opsgenie2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/171293iEFB9C79D5994CA7A/image-size/large?v=v2&px=999 "opsgenie2.PNG")

Our current dilemma is: how can we configure Jira Service Management and Opsgenie so that whenever an issue is created in Jira Service Management, we automatically receive an alert in Opsgenie?


Answers:
author: Samir
body: Hi [@zoya.aboujaish](/t5/user/viewprofilepage/user-id/4653849) ,

It sounds like you are on a plan that doesn't offer "Global" integrations in Opsgenie. If you are on JSM Standard plan, or Opsgenie Essentials plan, you can only add integrations to a specific team

So if you go to one of your teams in Opsgenie, you should have an integrations tab on that team where you can add integrations. If you want to have alerts created in Opsgenie when an issue is created in JSM, you'll want to add the [Jira Service Management](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/)*[integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/),*which is different than that "Connected Apps" section you're seeing.

The JSM integration allows you to have alerts *automatically* created in Opsgenie when an issue is created in JSM.

The Connected App allows you to manually *link* OG alerts to JSM issues.

Hope this helps!

Thanks,

Samir


Tags: jira-service-desk
I want to add incoming call routing for Opsgenie via integration
Asked by Howard Nedd:

I want to test the option to setup incoming call routing for Opsgenie, but when I look into the integration tab I am not able to choose that integration, which is shown in the instruction video:  

<https://www.youtube.com/watch?v=76AwTylvwzE>

Any particular reason why I am not seeing this option?


Answers:
author: Samir
body: Hi [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) ,

This is likely due to your plan. Incoming Call Routing is available on the S[tandalone Opsgenie Standard and Enterprise plans](https://www.atlassian.com/software/opsgenie/pricing). If you are on a [JSM plan](https://www.atlassian.com/software/jira/service-management/pricing), Incoming Call Routing is not an available feature on those plans.

Thanks,

Samir

comments: author: Howard Nedd
body: Thank you Samir. Where can I see plans to add it to my JSM plan?


author: Samir
body: The Incoming Call Routing feature of Opsgenie is not available on JSM plans. You would need to have a "standalone" Opsgenie subscription to have this feature. If you are on a JSM plan, you can "split" your Opsgenie account out from JSM to make it a standalone plan. This will make Opsgenie a *separate* subscription from JSM.

You can reach out to support via support.atlassian.com if you would like to "split" your Opsgenie account into a standalone subscription.


author: Howard Nedd
body: Pretty confusing. Not your explanation, that is clear.

Thanks again.


author: Jay McCarogher
body: That's a bit ridiculous.   

We have Jira Service Management Premium. This is Standalone Enterprise minus the call-routing.

You're now telling me I will need a standalone Enterprise version of OpsGenie to get access to ONE feature we don't currently have...?


author: Howard Nedd
body: [@Jay McCarogher](/t5/user/viewprofilepage/user-id/4611683) , This indeed is the case.


author: Simon Bradford
body: Wondering if this relates to alert notification out of Opsgenie instead? This article covers this off: <https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/>
Change priority dinamically based on the number of consecutives alerts
Asked by daniel.rosa:

Hi,  
I would like to know if it's possible to escalate a priority dinamically based on the numbers of time that one alert happens without a ACK.

For example: if some P3 alert happens only 2-5 times, it's fine (no need to wake people, it's likely just a blip or client error). But if we get like 20 or 50 of them in a short interval, we should definitely increase the priority to P2 or P1 to get more eyes on it.  
Is it possible to configure this kind of rule on Opsgenie to dinamically change the priority of the alerts based on it ?

Thanks in advance,


Answers:
author: Samir
body: Hi [@daniel.rosa](/t5/user/viewprofilepage/user-id/4648787) !

There isn't a way to have an alert's priority increased based on the count (i.e. how many times it's occurred via [alert de-duplication](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/)), although we do have a feature request.

Right now the only thing you can *do* based off of the count is delay notifications until the count of an alert reaches a certain threshold. You can set this up via a [Notification Policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy).

You configure a filter for *which* alerts you want this notification policy to apply to, then you enable it to delay notifications until the count reaches X. So when the alert is created, it will not send any notifications, then if the count of the alert reaches X (i.e. it gets [de-duplicated](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/) X times), then it will start the notification flow and will follow the routing rules on the team.

![2021-11-24_10-50-35.png](https://community.atlassian.com/t5/image/serverpage/image-id/170816i891EF23FA73006FF/image-size/large?v=v2&px=999 "2021-11-24_10-50-35.png")In this example, I configured it to delay notifications unless the count of any alert reaches 10 in a period of 5 minutes.

Hope this helps!

Thanks,

Samir

comments: author: daniel.rosa
body: Hi [@Samir](/t5/user/viewprofilepage/user-id/2168284) , I think we can consider it, I'll talk to my team.  
I really appreciate your quickly response.

Thanks!


Tags: cloud
Notify oncall person about already firing alerts when oncall period starts
Asked by Peter Schmitzer:

In our usecase we have colleagues that are scheduled for oncall during the holidays. However, they shall only react to P1 alerts from 9 to 5.

I can easily configure the happy case (alerts during office hours are notified, alerts out of office hours are not notified).

I fail to configure the case where an alert starts firing during the night and is still firing when the oncall period of the next person begins (09:00). Of course we want to have a notification for this person when the "shift" starts that he is informed about this firing alert.

How can this be done?

I tried combinations with different time windows in routing, on-call schedule, notifications and quiet time but I never got a notification when the oncall schedule started and a P1 alert was already firing.

Thanks a lot for any support.


Answers:
author: Peter Schmitzer
body: I have received feedback from the opsgenie support.

The requirement can be fulfilled by configuring Notification policies ("Teams" -\> "Policies" -\> "Notification Policies")

There an alert notification can be delayed. I now delayed all alerts to be notified at 09:00 the next working day. This solved the issue for me.

![](https://getsupport.atlassian.com/servicedesk/customershim/secure/attachment/6844811/6844811_image-2021-12-14-17-53-24-569.png?fromIssue=4654837)


author: Howard Nedd
body: Can show us your rules of the on-call scheduling?

Kind Regards,  
Howard

comments: author: Peter Schmitzer
body: ![2021-11-29 13_33_29-Opsgenie - Profile.png](https://community.atlassian.com/t5/image/serverpage/image-id/171225i0A9AA031D92541FA/image-size/large?v=v2&px=999 "2021-11-29 13_33_29-Opsgenie - Profile.png")![2021-11-29 13_32_47-Clipboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/171227i672981DA452EC44C/image-size/large?v=v2&px=999 "2021-11-29 13_32_47-Clipboard.png")![2021-11-29 13_32_07-Clipboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/171226iE613AB579C193AAB/image-size/large?v=v2&px=999 "2021-11-29 13_32_07-Clipboard.png")


author: Peter Schmitzer
body: OnCall started at 11:00AM but alerts already firing before (P1,ECE,PROD) have not been notified when 11:00AM elapsed.


Tags: cloud