youngmon/atlassian-qna huggingface dataset:
How to post articles on Atlassian Community?
Asked by Daria Kulikova:

Hello Community!

Can you help in guiding on how to post articles on the Atlassian Community? I read some posts that I need to have at least Level 4, but I already have Level 5, but still can't publish articles here... So, are there any other requirements?


Answers:
author: Mylene goldner
body: If you have met all the requirements and still can't publish, it's a good idea to reach out to the community managers. They can provide insights into any additional steps you might need to take or resolve any technical issues preventing you from posting.


author: Maria
body: Hi [@Daria Kulikova](/t5/user/viewprofilepage/user-id/5095914)   
You need to get and approval from Atlassian.


author: Nikola Perisic
body: Hello [@Daria Kulikova](/t5/user/viewprofilepage/user-id/5095914)

Do you get any error messages when you go to the Ask the community -\> Write an article?

comments: author: Daria Kulikova
body: When I go to "Ask the community", I don't even have this option "Write an article", I only have "Ask a question" or "Start a discussion"


author: Nikola Perisic
body: Found it. According to the page: <https://community.atlassian.com/t5/Watercooler-questions/How-do-you-post-an-article-to-Atlassian-Community/qaq-p/1532581> you need to be part of the Authors Group.

To apply, use this link: <https://community.atlassian.com/t5/Announcement-articles/Become-an-Atlassian-Author/ba-p/1001925>


Tags: jira-cloud
how do I prompt a justification when transitioning to a specific status
Asked by Jeremy Lynde:

I would like users to have to provide a reason why an issue is cancelled when moved to that status.


Answers:
author: Jack Brickey
body: Hi [@Jeremy Lynde](/t5/user/viewprofilepage/user-id/3038728) ,

if you are using a company managed project, verify this in the lower left corner, then you can add a validator to your workflow transition. You should add a custom field that the user can use to add their justification. Your validator would require that that custom field be completed before proceeding with the transition. If this is an appropriate approach for you, and you need further assistance on it, please let me know. With that said, there are a lot of examples of adding validator's within the community.


Tags: cloud

jira-work-management-cloud
Send summary page view via email
Asked by Solomon, Riyad, Vodacom:

How can one send a view of the summary page via email


Answers:
author: Humashankar VJ
body: Get a summary of your project via email is not in place

As you are pointing the summary page and some reference below:

<https://support.atlassian.com/jira-work-management/docs/get-a-summary-of-your-project/>

Hope this helps

Thank you very much and have a fantastic day!  
Warm regards


author: Jack Brickey
body: Hi [@Solomon, Riyad, Vodacom](/t5/user/viewprofilepage/user-id/5194305) , what do you mean by summary page? Maybe a screenshot would help. In any event, I suspect the answer is that you cannot achieve your goal at least in the way you would like to. But that's just a guess at this point.

comments: author: Solomon, Riyad, Vodacom
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

I would like to send a weekly summary to a group of users - via automation for a team based project

Use case 1 - Send an email every Monday morning showing the total count of issues per status for team based project

Use case 2

Send Summary view (attached) "automatically" every Monday at 9am

![Summaryview.png](https://community.atlassian.com/t5/image/serverpage/image-id/307762iCBBF20CE383D8054/image-size/large?v=v2&px=999 "Summaryview.png")


author: Jack Brickey
body: So you cannot simply send a screenshot of that page in an email automatically. If the recipients are all JWM users with access to said project you could send a link to that page weekly using Automation.


author: Solomon, Riyad, Vodacom
body: will try to figure out how to send the link .. thank you for the response


author: Solomon, Riyad, Vodacom
body: Will this be in the automation section under project settings ?


author: Jack Brickey
body: Yes indeed. Below is a simple example. You can just paste the URL into the body of the email action.

![IMG_3720.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/307880i2A2CB5486422F0FA/image-size/large?v=v2&px=999 "IMG_3720.jpeg")


Tags: cloud

jira

jira-cloud
Need Help Recovering a Deleted Jira Project
Asked by Manuel Gualda:

I recently encountered a situation where a Jira project critical to our operations was accidentally deleted. This project contained significant amounts of data and work that are essential to our team's ongoing tasks. I'm reaching out to seek advice and any possible steps I can take to recover this lost project.

1. Are there any specific steps I can follow to recover a deleted project within Jira?
2. Does Jira offer a grace period during which deleted projects can be restored?
3. Is there a way to access backups that may contain the deleted project's data, and if so, how can I restore from these backups?
4. Would contacting Atlassian Support directly help in this situation, and if yes, what information should I provide to expedite the process?

Any guidance, advice, or steps you can share would be greatly appreciated. This project is critical to our team, and any help in recovering it would be invaluable.


Answers:
author: Daria Kulikova
body: Hello [@Manuel Gualda](/t5/user/viewprofilepage/user-id/5348718) and welcome to the Atlassian Community!

As it has already been mentioned, if you have an access of a Jira admin or a project admin, you can try to restore your data from a trash within 60 days before it is permanently deleted.

Hovewer, as a proactive secuirty measure you can try to back up your Jira data with automated scheduled backup tool, like GitProtect. In this case, no data is going to be lost, and you can recover it fast using the backup provider's restore and Disaster Recovery options.

Learn more about GitProtect on Atlassian: Marketplace: [https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview)

Regards,

Daria


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

If you are an admin and on Cloud, go to Admin -\> Projects and look to the left for "trash". Projects are put in there when you click and confirm delete, and you can recover them from there. They will expire, and vanish, but you have 60 days I believe.

If they are not in there, then the trash has been emptied out, and to answer questions 3 and 4 - Atlassian backups are intended for recovering from a disaster, they're not individual system backups. So unless you took your own backup, no, there's no way to recover the project.


author: Sebastian Krzewi?ski
body: Hi [@Manuel Gualda](/t5/user/viewprofilepage/user-id/5348718)

I guess that you are using cloud instance.

In Cloud deleted projects will be in trash for next 60 days. During this time you can restore it. Please check docs:

- <https://support.atlassian.com/jira-cloud-administration/docs/restore-a-project-from-trash/>

- <https://support.atlassian.com/jira-service-management-cloud/docs/trash-and-restore-a-project/>

Regards,

Seba
I notice that Jira Align URLs that I grab don't always bring me back to where I would expect...
Asked by Sjoquist, Carl:

...including links that the "Share" button generates. Is there a way to fix this? Cache settings?

It seems that reliable deep linking would be so valuable for direct access into JA functionality.


Answers:
author: Heidi Hendry
body: Hi Carl,

It depends on your JA settings, including SSO. I suggest logging this one as a Support ticket.

comments: author: Sjoquist, Carl
body: Thanks Heidi, will do.
Can bulk edits be performed on Jira Align Features?
Asked by JC Stafford:

Is there a way to do Bulk Edits in Jira Align to Features? Like changing the PI for 100 Features?


Answers:
author: Philipp Barry
body: Hi JC,  

Yes. What you are looking for is "mass move", please find more information on that in our help: <https://help.jiraalign.com/hc/en-us/articles/115006124588-10X-Mass-Move-Backlog-Work-Items>  

Best regards  

Philipp

comments: author: JC Stafford
body: Thanks Philipp!


author: Mark Cruth
body: [@JC Stafford](/t5/user/viewprofilepage/user-id/4337041) - Mass Move is great for PI / Program moves as Philipp mentioned. If you want to mass update other attributes, you can leverage the import functionality. Here's the link: <https://help.jiraalign.com/hc/en-us/articles/115000088674-10X-Import-Objects-Via-Excel-Overview>

The trick is to export the data you want to update (using the export functionality on a grid page), then importing that file again with the tweaks you've made.


author: Rae Gibbs
body: [@JC Stafford](/t5/user/viewprofilepage/user-id/4337041) Another option is to do an export, update the PI on the export file and then reimport. You can find these options in the More Actions button on the Features Grid. Make sure to keep the file as an XML file.

I like this option because depending on how many features you are trying to update, I think it is an easier solution. The Mass Move option can be a little clunky. Also, with the export option, if you filter your list on the Features Grid, it will export according to the filter which is nice. And this solution applies to any other bulk updates that may be needed.

![Screen Shot 2022-05-11 at 9.39.35 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196856i5CFEECFF9C431DAA/image-size/large?v=v2&px=999 "Screen Shot 2022-05-11 at 9.39.35 AM.jpg")
Key Result maximum score is 1. Over achieving beyond your target doesn't increase the score.
Asked by Sjoquist, Carl:

Is this by design?


Answers:
author: Tom O'Connor
body: Correct. 1.0 is the maximum score for a Key Result when we determined "we delivered" the KR we were tracking. This is based on the What Matters approach from John Doerr. <https://www.whatmatters.com/faqs/how-to-grade-okrs>

comments: author: Sjoquist, Carl
body: Thanks Tom!


Tags: cloud
JIRA Align database schema
Asked by Aman:

Hello,

I am looking to see if there is a database schema available for Jira Align. Also, are there any SQL queries readily available for reporting use?


Answers:
author: Sam Tsubota
body: If you are on Jira Align cloud, you don't have access to the database. If you are referring to Jira Align Enterprise Insights, the data schema document is available on the [Jira Align knowledge base](https://help.jiraalign.com/hc/en-us/categories/360003140214-Enterprise-Intelligence) under Enterprise Intelligence. You will need to create a login through Sign In to access previous version of the document.

comments: author: Abhishek Jayaraj
body: Hi Sam, Can you please share the ER diagram for Jira Align Enterprise Insights


author: Sam Tsubota
body: An ER diagram for Enterprise Insights is not available. The data schema document on the Jira Align Knowledge Base has a tab of the foreign key mappings.


author: Allan Maxwell
body: Some level of reporting could also be achieved through the creative use of the Jira Align API ...[Getting started with the REST API 2.0](https://help.jiraalign.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0)


Tags: database
Features: I can't change columns when having more than one Program
Asked by Thomas Petite:

Hi. We use multiple programs and we use Features. I can't change columns when having more than one Program.

When more than one program, JA defaults to its standard columns and you can't change them.

Why? Is this configurable?

This is the Jira Align: Features screen

![2022-05-09_10-12-45.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196503i4D2BC0DF9BE7CBCB/image-size/large?v=v2&px=999 "2022-05-09_10-12-45.jpg")


Answers:
author: Christoph Piotrowski _catworkx_
body: Hi [@Thomas Petite](/t5/user/viewprofilepage/user-id/4914698) , just a point, that might give a first help: as far as I remember, this message appears, if you select programs from different Portfolios. You should be able to adjust the columns, if your programs are within the same Portfolio. I assume the default columns is applied at a multi Portfolio context to prevent showing data that needs Portfolio-specific interpretation and should not be mixed up by showing it in one list.

comments: author: Thomas Petite
body: Hi [@Christoph Piotrowski _catworkx_](/t5/user/viewprofilepage/user-id/1366601) , thanks for the response but there are default fields across portfolios. I would expect to at least be able to choose those fields to view.


Tags: feature

programme-management
In Jira Align is it possible to rename an Existing Role?
Asked by John Ames:

We are wanting to clean up the roles we have in the system that aren't being used and rename other so that they are more descriptive of the personas in that ROLE.

Is there a way we can do this in the UI, or would that be something that is done in the DB by the support team?

Thanks,

- John


Answers:
author: Rich Sparks
body: In Jira Align, it isn't currently possible to rename a role. However, if you have the appropriate system rights, you can copy one role to another and delete the old one.

This works for most of the out-of-the-box roles that come with Jira Align, and will work for any of the roles that you may have created.

In the Jira Align Administration subsystem, under Roles, you can copy one role to another. Here I copy the "Team Leads" role to "Scrum Master", the new name I want to use.

![Screen Shot 2022-05-05 at 2.09.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/196087i26633B3541641E45/image-size/large?v=v2&px=999 "Screen Shot 2022-05-05 at 2.09.47 PM.png")![Screen Shot 2022-05-05 at 2.11.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/196089i7B3E6412519175FB/image-size/large?v=v2&px=999 "Screen Shot 2022-05-05 at 2.11.33 PM.png")

After that is copied, I can delete the old role.

comments: author: John Ames
body: Yeah .. but then I need to manually move users to the 'new' role and for one of our ROLES that over 2000 people that would need to be updated. Or is there a way to automate that ? Other than API calls one user at a time?


author: Rich Sparks
body: Thanks for the additional information! To change the roles of existing users, there are \[at least\] two options:

1. Write a script using Jira Align's User API to find the people with Role #1 and change it to Role #2.
2. In the People Administration panel, Export all the users with Role #1, update the output file with the new role, then Import the changes. You can read about exporting and importing users here:

Export: <https://help.jiraalign.com/hc/en-us/articles/115000353233-10X-Export-Users>

Import: <https://help.jiraalign.com/hc/en-us/articles/115000353533-10X-Import-Users>


author: John Ames
body: Only issue is the 4MB limit on the import file ... with over 2000 users that are going to have their role changed it's going to take a lot of time importing them \~25 at a time.


Tags: role
How do I configure ability to have multiple programs (we call them "Tribes") for an initiative?
Asked by Sjoquist, Carl:

We have two Jira Align systems. In our production system, I see a "+" next to "Primary Tribe" (aka Program) in the create Initiative screen but this "+" does not show for a similar Initiative in our JA Test system. How do I configure ability to have multiple Tribes (aka Programs) for an initiative? I don't see any differences in how these systems are configured

![Screenshot 2022-04-29 110716.png](/t5/image/serverpage/image-id/195290i91474210A3527B80/image-size/large?v=v2&px=999 "Screenshot 2022-04-29 110716.png")


Answers:
author: Allan Maxwell
body: [@Sjoquist, Carl](/t5/user/viewprofilepage/user-id/4832900) Are you familiar with Jira Align's "master toggles"? You need to turn on the "Multi-Program" toggle. Only a Super Admin can do that.

comments: author: Sjoquist, Carl
body: Thanks, I am a super admin, but just getting introduced to JA. I've walked through the Platform configuration but don't see anything yet that toggles "Multi-Program". I've also seen instructions to look for an "Approach" drop down in Programs, but I don't see that anywhere either. Also looking under Portfolio-specific settings, but no luck yet.


author: Allan Maxwell
body: [@Sjoquist, Carl](/t5/user/viewprofilepage/user-id/4832900) It's toggle number 25, which has somewhat recently been made "restricted" thus you would have to open a Support Issue to get the magic code.


author: Sjoquist, Carl
body: Magic! I knew magic was somehow involved here... :)

Thanks! Or should I say "abra cadabra"?


author: Sam Tsubota
body: [@Sjoquist, Carl](/t5/user/viewprofilepage/user-id/4832900) You need to submit a support ticket with Jira Align support and they can help with enabling that.

comments: author: Sjoquist, Carl
body: Thanks, I was hoping to loop support in as a last resort, will see if we can figure it out on our own, thanks.


Tags: cloud
Noticed the following error in Jira Align Logs (Jira Settings>View Logs>Jira API). How to fix it?
Asked by Vinay Sharma:

Noticed the following error in Jira Align Logs (Jira Settings\>View Logs\>Jira API). What is the cause of this error? How to fix it? ![Screenshot.jpg](/t5/image/serverpage/image-id/195103i2D09942C00271E7E/image-size/large?v=v2&px=999 "Screenshot.jpg")


Answers:
author: Christoph Piotrowski _catworkx_
body: Hello [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) , I strongly assume, that this question can not be answered without knowing more about your technical setup. Timeout issues could be the result of many different root causes and most likely need to be analyzed. The fastest way to get support is to open a support ticket for the Jira Align service team here: <https://support.atlassian.com/contact/#/?inquiry_category=technical_issues> .


Tags: cloud
Has anyone found a way to use SSO for Jira Align iZone Ideation?
Asked by Dan.Boccabella:

We have a customer portal where customers can submit support tickets (via Salesforce), access documentation, downloads, sign up and view webinars, and take product training. Our current ideation solution is embedded but we are looking at Jira Align and interested in leveraging their ideation portal. The issue is we don't want customers to have to create a separate username/password to submit or vote on a product idea.

We understand we could do a bulk user import but they still would have to maintain a separate password and there doesn't appear to be APIs to update that information. Since Jira as SSO capabilities, I was thinking we could SSO our customers into Jira and then try to configure the internal ideation portal but then we'd likely have licensing issues since we don't want to buy licenses for all of our customers and/or expose them to a complicated internal view with lots of complexity they don't need.

I'd be interested in understanding how others have integrated iZone into your existing customer processes.


Answers:
author: Justin Toomey
body: I have a very similar use case. What I'd like to do is tie our companies active directory to jira Align such that anyone not explicitly provisioned as an "internal user" in Align (and thus counting against our allotted user licenses) is provisioned as an "external user"(which are not counted as licensed users). Once we do that, my thinking was that I'd set up an internal sharepoint page with the list of ideation portals to serve as the primary interface to make ideation accessible to the larger company. My concern is that the ideation module does not feel like a first-class citizen in Align and that they probably did not intend for SSO to be used in this manner, so there are some real scalability/admin concerns.

I would love to hear more about your experience with this if you ended up giving it a try.


Tags: cloud

idea

identity-provider

sso
Did the Owner column get removed from the Feature Backlog export?
Asked by Katherine M. Walker:

When I export the Feature Backlog, I am no longer getting the Owner column in the export spreadsheet. I do have the Owner column showing on the screen. Any help is appreciated.


Answers:
author: Rae Gibbs
body: [@Katherine M. Walker](/t5/user/viewprofilepage/user-id/3669138) I don't typically run exports via the Backlog so I'm not sure what was previously there. I just ran an export via the Backlog and do not see where an Owner column is displayed. This column will display when running the export via the Features Grid so that may be an alternative option fo you.

If you feel there has been a change in behavior with the Backlog export, you could always submit a ticket with our Support team for them to investigate.

![Screen Shot 2022-04-28 at 11.04.57 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/195052i6EAEB4EC20BB6A0C/image-size/large?v=v2&px=999 "Screen Shot 2022-04-28 at 11.04.57 AM.jpg")

comments: author: Katherine M. Walker
body: Thanks for your reply. I have used the Feature Grid for export but for my current requirements, I really do need the single csv file provided by the Feature Backlog export.


author: Rae Gibbs
body: I would reach out to [Support](https://support.atlassian.com/contact/#/). They would be able to confirm if something changed. And if it did, if it was intentional or may be a bug that has surfaced.


author: Katherine M. Walker
body: I reached out to support and they have a bug reported and work around for the issue. Thanks!


author: Rae Gibbs
body: Glad we were all able to help! Thanks for the follow-up.


Tags: export
Jira Align Program->Track->Feature Maps with restricted view/edit permissions?
Asked by Mary Heather Cox:

I am in Jira Align Program and building out Program-\>Track-\>Feature Maps and looking for a solution to restrict view/edit access. It appears that all Feature Maps are public to folks with access to that Program.

Is the permission schema at the Portfolio level or the Program level?

Thanks!

Mary


Answers:
author: Christoph Piotrowski _catworkx_
body: Hi [@Mary Heather Cox](/t5/user/viewprofilepage/user-id/4529223) , the Feature Maps can be activated or deactivated as part of the System Role configuration on Program and Solution Level.

Best regards, Christoph

comments: author: Mary Heather Cox
body: Thank you!
JET by Jira Align App, how do we set epic link and name custom fields
Asked by Dave Teale:

Hi all,

<br />

Using JET by jira align to check our jira projects. Noticed that the default configuration doesn't use the correct custom fields meaning we have to update these fields every time we run the tool.  

Is there a way to set these permanently to the correct custom fields?

![Screen Shot 2022-04-21 at 1.38.13 pm.png](/t5/image/serverpage/image-id/193856iB01BF6926A19BDB7/image-size/large?v=v2&px=999 "Screen Shot 2022-04-21 at 1.38.13 pm.png")


Answers:
author: Tom O'Connor
body: [@Dave Teale](/t5/user/viewprofilepage/user-id/3605264) I'm not aware of anyway to save the settings.

You can always submit an enhancement request for this update.

Here is a great article on the use of JET. <https://community.atlassian.com/t5/Jira-Align-articles/JET-checks-and-their-implications/ba-p/1536827>


Tags: cloud

jira