youngmon/atlassian-qna huggingface dataset:
Forbidden | Jira | Atlassian Documentation
Asked by Jira LBProAdmin:

I can't open the site: <https://confluence.atlassian.com/jirakb/how-to-merge-two-users-content-ownership-and-permissions-in-jira-968659640.html>

Two weeks ago I was able to open this, but now if i open the URL I need to log in and after that I have information that page does not exist.

Is there any chance to restore the site?


Answers:
author: Jesse Klein
body: Hello Michal,

Thanks for reaching out to the community. This doesn't appear to be related to Statuspage but I did a little digging and it seems the page you linked is archived. This means that we have intentionally removed the article so it is no longer available for public view. If you had any questions around this still, I would recommend opening a support ticket with the Jira team to see if they can assist further. I hope that you have a fantastic day!

Regards,  
Jesse


Tags: jira
Private Page or Audience Specific Page
Asked by Wes Jordan:

My use case: I want to provide our clients access to our status page, but the page not be viewable by the general public. My plan is to allow users to register from our sites admin page via the API. Is an audience specific or private page a better fit for this? Why?

I feel like I'm missing something pretty obvious that makes one of these the obvious choice.

Thanks for your help,


Answers:
author: Howard Nedd
body: Hi,

Private pages are hidden behind authentication. Page viewers must log in with credentials in order to view the page. Atlassian supports SAML 2.0 and Google Auth for private pages.

Private Page trials are limited to 30 days with full functionality.

Audience-specific pages have set permissions for what users and groups can view and what notifications they can receive. Choose what components and information is visible so that users and groups see only what is of interest to them.

So in your case I would go for private.

Regards

Howard

comments: author: Wes Jordan
body: So audience specific pages don't require authentication? If so that's the key piece that I was missing. I guess another thing I don't understand is how an audience specific page can work without authenticating users.


author: Howard Nedd
body: Hi Wes,

Check out this example.

That will probably give you a good understanding of the audience specific option:

<https://support.atlassian.com/statuspage/docs/audience-specific-page-example/>

Regards

Howard
Status Embed not showing on Production, but works on Local Dev
Asked by Ian Barnes:

Hi All,

I've copied the code from the Status Embed and pasted it into my HTML, and it works and shows up perfectly on my local environment, but when pushed to either Staging or Production, it's not showing.

If I manually called the statusEmbedTest() function, it shows the popup - but it does not show when there are open incidents. There are no JS errors or console messages, so nothing breaks there.

Looking at the Status Embed page, I see this at the top: "Your status embed is not online. Copy/paste the code snippet into your web page to finish deploying." - not sure if it's related, perhaps?

Any ideas?

Thanks

Ian


Answers:
author: Jesse Klein
body: Hi Ian,

Thanks for reaching out about the Status Embed feature. That is a bit odd that it isn't showing up for you. The only thing I can think of regarding this is to double check the information here: <https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/>

There are a lot of caveats on that help page that could be the culprit.

If everything on there checks out, I think this might be better handled through a support ticket. That way we can dive deeper into your page, check out your website and see how it interacts with the Status Embed.

Thanks for reaching out in the community!

Regards,  
Jesse
change html color of text on statuspage
Asked by Howard Nedd:

Hi Community,

I have created some custom css on my Statuspage and would like to change the color of my text. I have the following script:  

\<script\>  

$('.text-section').find('h4').text('STATUSPAGENAME')

$(function() {  
$('.status-day:nth-child(n+7)').remove();  
});

\</script\>

So if I want that the color of statuspage is orange for example. What do I need to add to this script?  

Thanks  

Regards  
Howard


Answers:
author: Howard Nedd
body: Found the solution.


Tags: css

html
Timezone Communication of Maintenance Events
Asked by Brandon Dow:

I enter the time and date of a maintenance notification in UTC. Our event happens 4/28/22 at 20:00 Pacific time. This is actually 03:00 on 4/29 UTC time.

The notification message goes out with the subject "Denali Advanced Integration Service Desk Maintenance - Denali Service Desk Scheduled Maintenance Notification - Telephony Service - 29 April 2022".

This is confusing to a recipient because they think the maintenance event happens 4/29.


Answers:
author: Jesse Klein
body: Hi Brandon,

Thanks for reaching out and welcome to the community. The emails are generated to show that they start on the day that the maintenance is happening based on the timezone. If you would rather have this show in Pacific time, you can change the timezone under "your page" \> Page Info. This would allow you to set the time in Pacific time and avoid that confusion. Unfortunately, there is no way to separate this out based on each subscriber's timezone so we have you set this in the page info.

I know some customers end up adding the timezones in the first notification just to make it clear to be aware of the start time.

Please let me know if you had any other questions. I hope you have a great day!

Regards,  
Jesse

comments: author: Brandon Dow
body: Thanks Jesse. Greatly appreciated


Tags: communication

maintenance

timezone
Nested groups: how get parent groups
Asked by Frank Eppink:

when using nested groups and given a group XY, how do I get all parent groups, i.e. all groups which include the group XY?

Remark: I know that when navigating to Direct members I can see the included groups and users, but I need the other direction.


Answers:
author: Bruno Vincent
body: Hi [@Frank Eppink](/t5/user/viewprofilepage/user-id/1971645)

As of today this is not something you can get in Crowd's UI. However you can use [Crowd's REST API](https://docs.atlassian.com/atlassian-crowd/3.3.0/REST/) to retrieve that information.

You can get the direct parent groups with:

```
curl -X GET -u "<application_name>:<application_password>" -H "Accept: application/json" "http://localhost:8095/crowd/rest/usermanagement/1/group/parent-group/direct?groupname=<child_group_name>"
```

For instance:

![Screen Shot 2018-11-02 at 09.59.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/36605i9C677B57C10C12D8/image-size/large?v=v2&px=999 "Screen Shot 2018-11-02 at 09.59.20.png")

And you can get the nested parent groups with:

```
curl -X GET -u "<application_name>:<application_password>" -H "Accept: application/json" "http://localhost:8095/crowd/rest/usermanagement/1/group/parent-group/nested?groupname=<child_group_name>"
```

For instance:

![Screen Shot 2018-11-02 at 10.00.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/36607iE70DA2DBCCC58834/image-size/large?v=v2&px=999 "Screen Shot 2018-11-02 at 10.00.02.png")


Tags: nest
Unable to store mail prefix or SMTP password in Crowd mail configuration settings
Asked by Mike:

Hi, I'm currently trying to set up an SMTP server to send mail for our Atlassian Crowd installation. On the **Mail configuration** settings page, I have all of the correct authentication and mail sends just fine when I use the **Send test email** option. However, when I click **Update** to save my configuration, the configuration is lost when I leave the page so all subsequent emails fail. This same problem happens when I attempt to update the **Subject prefix**.

All other fields (e.g. **Username** , **SMTP host**, etc.) update and save with no issues.


Answers:
author: Bruno Vincent
body: Hi [@Mike](/t5/user/viewprofilepage/user-id/2080301)

The mail configuration settings are stored in the CWD_PROPERTY table in Crowd's database.

![Screen Shot 2018-11-02 at 18.30.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/36672iBFB4DFA83881367C/image-size/large?v=v2&px=999 "Screen Shot 2018-11-02 at 18.30.05.png")

Thus, you can save or update those settings with SQL queries, for instance:

```
update CWD_PROPERTY
set PROPERTY_VALUE='[PREFIX]'
where PROPERTY_NAME='mailserver.prefix';
```


Tags: crowd-administration

email
Support for PostgreSQL version 10x or 11x
Asked by Jean Freitas:

Hi,

We started to test crowd as a potential solution for SSO and one of the questions my database team have is if this tool support PostgreSQL version 10x or 11x.  

The support platforms page says the the latest version supported by Crowd is 9.6, but I was wondering if there is any plan for version 10x or 11x in the next version of Crowd.  

They want to use version 11, but I don't believe that will be supported any time soon by Atlassian.

Regards,


Answers:
author: Rodrigo Cortez
body: Atlassian will start working on adding PostgreSQL 10 support for Jira Server in the near future and will be reflecting the status on [JRASERVER-65910](https://jira.atlassian.com/browse/JRASERVER-65910 "JIRA support for Postgres 10").

Please join there, vote for it and set yourself as a watcher. You'll receive an update there on our progress going forward.

We've also planned adding support for PostgreSQL 11. See [JRASERVER-68578](https://jira.atlassian.com/browse/JRASERVER-68578 "JIRA support for Postgres 11") for updates.  


author: Jean Freitas
body: Thanks Kenny, I'll also vote for that feature request!


author: kennyngkk
body: Hello Jean,

There is curruntly no timeline yet for PostgrelSQL 10 to be implemented

I found a feature request at the link below that address this issue in particular.

* <https://jira.atlassian.com/browse/CWD-5241>

Please vote, watch and comment on it.Please take note that the feature request might not be implemented anytime soon.At the moment, there is no timeline yet when these will be implemented or delivered. Therefore, as all related updates will be made available there, I would recommend you to watch and vote for this improvement because based on \[New Features Policy\|<https://confluence.atlassian.com/display/DOC/New+Features+Policy>\] voting increases the chance of implementing this feature.

PostgresSQL 11 is releasing on **November 8th, 2018**. It will not be supporting so soon. You should not expect this to be implemented anytime soon

comments: author: n1kola
body: Had a quick look around and noticed that a support with new mayor releases are missing for all three key database environments. There is feature request for Oracle 12.2 support, SQL Server 2017 and PostgreSQL 10. Oracle in the meantime released 18c, SQL server 2019 is in public preview and PostgreSQL is working on 11.1 release (November 8th, 2018). As a side note PostgreSQL 11.0 was released on October 18 (<https://www.postgresql.org/about/news/1894/>).  

We are required to keep all of our databases up to date by our DBA team and keeping old environment running is more of an issue for them rather than us but I think it's only a matter of question when they will ditch us from their environment due to the auditing reasons and we'll need to buy additional extended support to keep our Atlassian systems live.

Thanks for the update Kenny and question Jean. Heading out for a vote!!
Atlassian Crowd Authentication with FAT client
Asked by Christopher_Armstrong:

I received the task to authenticate a FAT client (App that runs on MacOS, not web) over Crowd, from within the internet. However I get authentication errors. I tried with POST /rest/usermanagement/1/session. By providing following in the body:

{ "username": "my_username", "password": "my_password"}

But I always get a authentication denied message.

When reading through SSO it seems like authentication is only supported through web security frameworks with session cookies?

Is it actually possible to just use the REST API to authenticate a user with username and password? I just need a response, with a success or error message. If yes, what REST url do I need to use, and what headers and body do I need to send?

Thanks,

Chris


Answers:
author: Bruno Vincent
body: Hi [@Christopher_Armstrong](/t5/user/viewprofilepage/user-id/580692)

Yes, of course it is possible to authenticate a user with a username and password from anything that is able to send HTTP requests to the Crowd server.

Unless you provide more details about the error you get, it's hard to say why authentication does not work in your case. You might have forgotten the validation factors or maybe you sent your request from an unauthorised IP address.

Here is a simple curl command to authenticate a user with [Crowd's REST API](https://docs.atlassian.com/atlassian-crowd/3.3.0/REST/):

```
curl -X POST -u "<application_name>:<application_password>" -H "Content-Type: application/json" -H "Accept: application/json" -d "{\"username\": \"<username>\", \"password\":\"<user_password>\", \"validation-factors\": { \"validationFactors\": [{\"name\": \"remote_address\", \"value\":\"<user_client_ip_address>\"}]}}" "http://<crowd.example.com>:8095/crowd/rest/usermanagement/1/session"
```

![Screen Shot 2018-10-28 at 15.46.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/36139i84E1B613C2F72EB3/image-size/large?v=v2&px=999 "Screen Shot 2018-10-28 at 15.46.31.png")

Anyway, **the problem here is that what you want to do is very bad design from a security perspective**. If you send the HTTP request to the Crowd server from the fat client, you will need to include the application name and application password in that request. That means that your fat client - which by nature is not secure - will have those credentials hardcoded somewhere in the code or in a configuration file.

You should instead create an application proxy with a REST endpoint requested by your fat client. That REST endpoint will be considered as an application from Crowd's perspective and will have the responsibility to request the Crowd server by sending its application name and application password.

Hope this helps.

Bruno

comments: author: Christopher_Armstrong
body: Thanks very much for your answer. I'm currently testing and will get back.


author: Christopher_Armstrong
body: Thanks, it's working.
How to migrate JIRA and CROWD ?
Asked by siva merugumala:

i want migrate the jira and crowd.

to get groups and users from crowd.

i want to know any precondition must be made by me.


Answers:
author: Nic Brough -Adaptavist-
body: Migrate them to where?

If you want to use Crowd as a user directory for Jira, start with <https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html>
how to migrate jira and crowd ?
Asked by siva merugumala:

i want migrate the jira and crowd.

to get groups and users from crowd.

i want to know any precondition must be made by me.


Answers:
author: Marek Radochonski
body: [@siva merugumala](/t5/user/viewprofilepage/user-id/2189326) have you managed to do that or do you still require any support?


author: Yoga Reddy {Appfire}
body: Hi [@siva merugumala](/t5/user/viewprofilepage/user-id/2189326)

I believe that you want to integrate JIRA with Crowd. Please follow the [Atlassian link](https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html) to integrate crowd with Atlassian JIRA.

Thanks

Yoga
How to speed up Crowd XML backup?
Asked by Erkki_Aalto:

Our user database is huge and the Crowd nightly backup will soon take over 24h. Does anyone know a way to speed it?


Answers:
author: Erkki_Aalto
body: The answer seems to be: upgrade. With large user databases the difference in backup speed between 2.x and 3.x is really dramatic.


Tags: backup

crowd-administration
migrate crowd from 2.6 to 3.3
Asked by Reneesh Kottakkalathil:

I'm looking for expert advice on migrating crowd from 2.6 to 3.3 on new servers. Has anyone worked on similar migration please share your experiences with high level steps or links to documentations. Thanks in advance.


Answers:
author: jeubank12
body: I simply used the export utility to get xml from the old server.

Then I followed the installation steps to create the new server. When on the setup webpage, I selected 'Import' and followed the on-screen instructions. All users were migrated.
Upgrading from v 2.8.3 to 3.3 with MS-SQL & Windows
Asked by DD MacRae:

To Whom it may Concern:

I have followed your instructions for upgrading my Crowd instance but have failed.

<https://confluence.atlassian.com/crowd/upgrading-crowd-via-automatic-database-upgrade-213519474.html>

Once I start Tomcat (running **start_crowd.bat**) the install page where I can click "Set up Crowd" comes up but un-formatted (no theme).

Next I click on "Set up Crowd" and get a 404 error.

I've followed your instructions to the best of my ability. I do find the instruction quite confusing.

Please advise.

I can be contacted between the hours of 8am to 5pm EST (-5:00GMT)

Thank you and have a good day

-AMEWASIS


Answers:
author: Keri
body: Hi Amewasis,

I see that you've been working with our support engineers and it appears you were running into the following bug: <https://jira.atlassian.com/browse/CWD-5278>

If you have a moment to confirm this was the case with the community let us know - it's an excellent resource for sharing with other users!

Cheers,   
Keri
How to get an Audit Log on Crowd 2.11
Asked by Jesus Oros HTR:

Hi,

Does anybudy know if there is a way to get the information that shows the Audit Log on v3.0+ on a Crowd v2.11 application?

I have looked at the documentation and I couldn't find nothing about where Crowd logs the activities.

Thanks!

Jesus Oros


Answers:
author: Marcin Kempa
body: Hi [@Jesus Oros HTR](/t5/user/viewprofilepage/user-id/1945199),

If I understand it correctly you would like to be able to have audit log in Crowd 2.11?

The audit log introduced in 2.12 and later improved in 3.2 requires additional structures that were introduced in 2.12 and 3.2 versions. The historical data that is visible in audit log was not stored in 2.11 version.

To have some sort of audit log you could potentially try to use 3rd party apps that are available on marketplace:

* [https://marketplace.atlassian.com/apps/1218318/ovyka-audit-for-crowd?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1218318/ovyka-audit-for-crowd?hosting=server&tab=overview)
* [https://marketplace.atlassian.com/apps/1218069/activity-logger?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1218069/activity-logger?hosting=server&tab=overview)

I would still strongly recommend upgrading to recent version.

Do you find it problematic to upgrade? Maybe our support team could assist you with the upgrade? Or there are other issues that prevent you from upgrade?

Best Regards,

Marcin Kempa
crowd read only permission
Asked by maarten breesnee:

Hi, is there a way that I can create in crowd a view only role so a functional admin can check if a user should have access to a certain application in crowd.

So he/she should only have a view option. I don't mind if can see everything as long as he/she can't change anything.


Answers:
author: Sid
body: hi [@maarten breesnee](/t5/user/viewprofilepage/user-id/674302),

you can create a group and a list of you who need the view role. And add this group to the directories and groups who can authenticate, make sure this group is not part of admin groups. Test it if it works

comments: author: Tim Kellogg
body: I have this same question - I've tried this and the person can log into crowd but they only see their own information. They can't look at the groups system wide - any way to allow this?
Self Hosted Bamboo Authenticate JIRA Cloud CROWD
Asked by nhatfield:

Hello we have a self host Bamboo service and want to integrate with our JIRA Cloud via CROWD for authentication. Is this possible?


Answers:
author: Foong
body: Jira Cloud can't be used for external user management as stated in [Functional differences in Jira Cloud products](https://confluence.atlassian.com/adminjiracloud/functional-differences-in-jira-cloud-products-776636921.html)


Tags: bamboo

cloud

jira-cloud
User management for access Jira ServiceDesk and Software using Crowd
Asked by Sergey Malkov:

Hello!

We have a Crowd, that have all our users, 2 instances of Jira Software and 1 Jira ServiceDesk.

Crowd and ServiceDesk hosted in Server # 1. Jira Software instances is hosted in another 2 servers (Server # 2 and Server # 3)

ServiceDesk has application access for Crowd group "Support" and project permissions as shown in the [Confluence link](https://confluence.atlassian.com/servicedeskcloud/collaborate-with-other-jira-teams-on-jira-service-desk-issues-930022007.html), but, our software users can not access to ServiceDesk, they just redirected to customers portal. My account, that I have, can't manage the project issues. How we can solve it?

And another question. We have an Application links for 2 Jira Software instances from ServiceDesk, when I try to create a link from the ServiceDesk to the Software Issue, I see just 2 Software projects instead 5, that I have (1st Software instance) and no one in 2nd Software instance .

Please! Help us!

Thanks a lot!


Answers:
author: Daniel Eads
body: For the first issue you've described, it sounds like you and the Software users might not have application access. You'd have to evaluate if it makes sense for your particular scenario, but I might actually suggest combining your Service Desk instance with one of the Software instances. The licenses (Software and Service Desk) are handled separately so that you wouldn't have to pay for agent access for all your Software users. This would simplify letting the Software users see the Service Desk issues from the backend as Team Members and make it easier to link issues from Service Desk to any developer related tickets in Software Projects.

If you're not seeing all the projects you expect to see in an app-linked Jira, it could mean that the app link is not set up correctly. Since you are linking together Jira applications, you'll want to have them use **OAuth with impersonation** as [described in this document](https://confluence.atlassian.com/applinks/link-atlassian-applications-to-work-together-785449117.html). That will ensure the permissions in the remote Jira are correct with the user you're logged in as on the local Jira. If you're still seeing issues, double-check that you can actually use the projects on the remote side. Sometimes things don't match the way we think they're configured and it's always good to double-check.

Cheers,  
Daniel


Tags: jira

jira-service-desk

jira-service-desk-server

jira-software

jira-software-server