youngmon/atlassian-qna huggingface dataset:
"Person" in Confluence "All People" cannot get into Confluence!
Asked by Lisa Rahder:

Must you "activate" a "Person" in Confluence before he can enter the system? We have people who are "in" the system, have a PW, but are not allowed to enter.


Answers:
author: Christian Czaia _Decadis AG_
body: Make sure those people have the "can use" global permission:

<https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview>

Cheers Christian


author: Lisa Rahder
body: Thanks, Christian!


author: Lisa Rahder
body: (... I do not have Space Admin access so cannot view acess to specific pages - altho there are no "Restrictions" on any of the pages - but people can't get in at all, not a question of entering successfully and then not gaining acccess to a specific area)


Tags: access

user
Is there a way to pull just a list of the child pages that are Meeting Notes and File Lists?
Asked by wikiwiki:

I want to display a list of links to all the meeting notes on a parent page as well as a list of all the meeting notes. I know there are links in the sidebar, but I feel like this will direct users who don't know those links are there.


Answers:
author: twong_atlassian
body: You can use the content by label macro to display the label: meeting-notes or file-list
Confluence Dashboards for external customers
Asked by KP11:

We are looking at the Confluence Dashboard doc link <https://confluence.atlassian.com/display/DOC/Dashboard>

We need to do the following:

1. Only external customers get a specfic dashboard. (Do we create a user group for external users only) We want external customers to go to a specific landing page. Currently have SPACE key ISC and would like that to be their landing page.

2. Is there a way to import the same security group from JIRA to Confluence? jira-users / jirs-developers / jira-administrators? Since we share the same LDAP/AD structure.

3. Can Confluence follow the same Project permissions structure for each user at login for views/rights/spaces/dashboards etc?


Answers:
author: David at David Simpson Apps
body: 1. There is only one dashboard. Users see only the content that their permissions allow them. In Confluence Admin \| General Configuration, you can set a site wide home page that users see when they login.Also the Confluence logo will link through to that page.

2. Yes, you can set it up that way. Though confluence-administrators and confluence-users appears to be hard coded, so it's better to use those groups instead. Confluence has no concept of "confluence-developers"

3. Hmm. Not quite sure what you mean here. Currently a JIRA project and Confluence space sharing the same project/space key would require their permissions setting up twice.

comments: author: KP11
body: #3. Ok so we have to give space/link permissions for each user separately in confluence
How do I enter my Gliffy license for Confluence?
Asked by Matt Durrant:

I feel like I'm taking crazy pills, I've scoured the admin and went into the configuration for the add-on, but there's no area to paste my license.

All that shows is:

\<label style="color: #707070; float: left; margin-left: -250px; padding: 5px 0px 0px; position: relative; text-align: right; width: 235px; word-wrap: break-word; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px;"\>License Type\</label\>Atlassian OnDemand License (Inactive)


Answers:
author: Matt Durrant
body: Figured it out, seems I have to pay for Gliffy via Atlassian and can't use a license I got directly from Gliffy for on demand.


Tags: cloud

confluence-cloud
Error during upgrade: Unable to dtermine location of the home directory ...
Asked by Dieter Lindermaier:

When starting the installer for Confluence 5.13 and selecting "Upgrade an existing confluence installation" after setting the directory and pressing next I receive:

Unable to determine location of the home direcotry. 'confluence.home' was not found inside confluence-init.properties.

But it is inside ...

Thanks for your support


Answers:
author: Laszlo Kremer
body: Hey Dieter,

Probably this is obsolete for you, but if anyone faces this error: It was due to the fact that the installer probably looks for registry settings which it can't find. Check if your current JIRA instance is installed by Atlassian's installer. I did have an instance which I created by copying the files only, and I couldn't upgrade. The only solution was:

* delete my instance
* install the original JIRA version
* connect it to the database
* run the new version installer


author: AndrewA
body: Hello Dieter,

Is that error given in the UI or in the logs? Eiteher way, is there a larger log snipprt from \<confluence Home\>/logs/atlassian-conflence.logs that you can show us? If I had to guess I would imagine we are hitting some kind of file permission error. In which case, are we running the installer as the same user which runs Confluence? If not, I would advise trying this.

Cheers,  
Andrew


Tags: confluence-administration
Reporting on action item status in meeting minutes
Asked by Philip Colmer:

I am using the meeting minutes template provide by confluence. Within each minutes page, there are various action items that are noted in the minutes. I would like to be able to pull together two reports on all open/closed AIs that are in a set of minutes (minutes would be labeled).

Any suggestions on how this could be done, please?


Answers:
author: Anne Barhyte
body: I have the same need to be able to run reports off of open action items vs completed.

comments: author: ian_f
body: I use the "Task Report" Macro
How to change the format of the Confluence profile macro
Asked by Paul Hahler:

Hi,

we are using the standard profile macro to show team members in some of our templates, but the font-size for the profile details (phone, position, etc.) is to large to fit in our layout.

I already figured out that I can change the font-style, line-height, color and so on by changing the css of the class "profile-full", but it won't let me change the font-size.

Why is the font-size the only attribute I can't change?


Answers:
author: MatthewC
body: You have to get the addressing right
> table.profile-info.profile-full tbody td {font-size:20pt;}
>
> table.profile-info.profile-full tbody th {font-size:20pt;}


author: Paul Hahler
body: You're right, I messed up the addressing... This works, thanks a lot!


author: Paul Hahler
body: You're right, I messed up the addressing... This works, thanks a lot!


Tags: confluence-administration
Force tomcat to start old version of Conflunce
Asked by Michael Danielsson:

Hi

I have tested to upgrade Confluence from 4.1.7 to 5.1 and now I want to downgrade to 4.1.7 again.

I have restored the database to the state before the upgrade and changed confluence home to a copy of how it was before the upgrade.

I have also changed the war file back to the original.

The problem that I have is that when restarting Confluence 5.1 is starting and not 4.1.7.

Is there some cache that shall be removed?

Does anyone have an idea of what I have forgotten.

Regards,

Michael Danielsson


Answers:
author: Michael Danielsson
body: Hi

I managed to locate the location where tomcat extracted the files from the war file.

After deleting this directory it worked.


author: MatthewC
body: Did you install Confluence 5 in it's own new directory? Not somehow on top of the old one?

My first guest is that the service is starting the upgraded one, are you on Windows or somekind of Unix? if you started the Confluence 5, you're going to have to go through the downgrade process again, I think

comments: author: Michael Danielsson
body: I just created a new confluence.war file and put it where I am supposed to.  
I guess that tomcat unpacks it somewhere.

I have separate confluence home directories for the different versions.


author: hsuhailah
body: Perhaps you were starting up the wrong version of Confluence? You need to ensure that you are starting up the correct version of Confluence which is 4.1.7 from the correct installation folder.

comments: author: Michael Danielsson
body: I just created a new confluence.war file and put it where I am supposed to.

I guess that tomcat unpacks it somewhere.


Tags: confluence-administration
Adding a new google apps user
Asked by Chris Partridge:

I have added a new user to my google apps domain.

I was expecting the new user to appear in my Confluence/JIRA On-Demand domain.

At the moment, he does not appear.

I have searched the documentation to find out if there is a special process for this, but have not found anything.


Answers:
author: Chris Partridge
body: Thanks John,

The problem seemed to sort itself out. I think this happened when Googl synched.


author: John Chin
body: Hi Chris,

Perhaps, you can try to review the configuration or the page here: <https://confluence.atlassian.com/display/AOD/Integrating+OnDemand+with+Google+Apps>

If doco not able to help your case, please [file a ticket](http://support.atlassian.com/) to us.

Thanks \& Regards, John


Tags: cloud

confluence-cloud
Is there any free way to avoid overwriting of documentation by multiple people? (Confluence)
Asked by Warren McInnes:

We use the attachment plugin/macro provided by atlassian, however our users have very limited permission in confluence.They can add attachments to any pages, but can not added labels or comments to those attachments or go into the attachment properties to add comments there either. Is there anyway we can enable this functionality with out giving them page edit rights?We have a problem where one person uploads an attachment, but multiple people will update the attachment(Usually excel or word doc), but for instance they will then upload their two different updated docs and inevitably overwrite one another in the process, which is causing a problem.What would be ideal would be some kind of document check-in/check-out system, but the two that are available on the marketplace won't work as one is outdated and the other is pricey?Does someone have a solution to this problem?


Answers:
author: Warren McInnes
body: No free plugin solutions or no default solutions yet?


author: Christian Czaia _Decadis AG_
body: Hey,

you should take a look at the Arsenale Lockpint plugin (and maybe contact the developers to get information about planned updates):

<https://marketplace.atlassian.com/plugins/com.arsenale.plugins.lockpoint>

Cheers Christian

comments: author: Christian Czaia _Decadis AG_
body: Sorry, too fast. I'd definitively go for the pricey one since it's really good...


author: Warren McInnes
body: I'm looking for a free solution, preferably with out the use of a plugin.


Tags: confluence-administration
You cannot access Confluence at present (Type - startup)
Asked by Wynand Booysen:

Please advise regarding below error messages, I'm a newbie at using confluence and not to sure how to resolve this.

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:pluginframeworkdependentupgrades (Run all the upgrades that require the plugin framework to be available) - com.atlassian.confluence.content.render.xhtml.migration.exceptions.MigrationException: com.atlassian.applinks.host.OsgiServiceProxyFactory$ServiceTimeoutExceeded: Timeout exceeded waiting for service - com.atlassian.applinks.spi.link.MutatingApplicationLinkService


Answers:
author: hsuhailah
body: Based on the error, possibly:

1. Multiple copies of Applinks and/or plugin JARs are present in your installation.
2. A corrupt plugin JAR (or more than one) and/or corrupt cache exist in the installation.
3. An unsupported version of Java has been installed.

Try to check on these:

1. Navigate to bundled plugins file e.g. C:\\Confluence\\WEB-INF\\atlassian-bundled-plugins to check in case there are multiple copies of Applinks/plugin JARs
2. Delete the following plugin cache and restart Confluence:
   * \<confluence-home\>/bundled-plugins
   * \<confluence-home\>/plugin-cache
   * \<confluence-home\>/plugins-osgi-cache
   * \<confluence-home\>/plugins-temp
3. Confluence 5 should be pointing to JRE 1.7.0


author: Wynand Booysen
body: Current version indicates 5.1.1, it seems like the previous admin attempted and upgrade because the both 5.1.1 and 4.2.1 installation files are on the machine.

Also running JIRA 4.3.2 on the same machine and database


author: Bhushan Nagaraj
body: What version of confluence? Did this happen after you tried upgrading your instance?


Tags: confluence-administration
Site wide banner help
Asked by Glenn Taylor:

I want to configure a site wide banner similiar to [here](https://confluence.atlassian.com/display/CONFKB/How+to+Add+a+Site-Wide+Banner) on my Dev instance of Confluence, except I want it to display at all times even when scrolling, and I want it to display on the Confluence Admin page. Can someone please advise how I can do this?

It's primarily so I can see at all times whether I'm on the live instance, or the test instance.


Answers:
author: Patrick Li
body: You will need to have to use some javascript/css to create a persistent header to the banner will keep showing "stickied" at the top. Something like

<http://www.cssreset.com/creating-fixed-headers-with-css/>

or

<http://css-tricks.com/persistent-headers/>

To get the banner to show up for the Admin page is a bit trickier because changes are usually not displayed for admin pages in case it screws the pages up and you can't go back. If you really want to change admin page, you need to update the admin.vmd file in your Confluence installation.


author: Jack Nolddor _Sweet Bananas_
body: In Confluence 5.8 or upper,  
You can use '[Announcement Banner for Confluence](https://marketplace.atlassian.com/plugins/com.nolddor.announcement-banner/overview)' a **FREE** app which mimics JIRA's announcement banner behaviour.

Check it out because is really easy to use.


Tags: confluence-administration
Sidebar & search box
Asked by ttran-au:

Hi,

I found the sidebar search box behaves differently to the main search box why is that? Is it possible to make it behave the same as to top main search box or remove it completely from view?

Also, the sidebar doesn't seem to appear for IE9 when i click on the icon to toggle it, although it works for some other users in our environment. Is there known issues associated with this?

Thanks


Answers:
author: ttran-au
body: in relation to the behaviour of the search box in the sidebar - it doesn't display the list of to prompt for potential search search terms.


Tags: cloud

confluence-cloud
Exporting spaces
Asked by Ben Jacobs:

How can I export a space into a readible format?


Answers:
author: hsuhailah
body: Do you mean like exporting the space to a PDF format for example? If that's the case, here's a link that you can refer to: <https://confluence.atlassian.com/display/DOC/Exporting+Confluence+Pages+and+Spaces+to+PDF>


author: Ellen Feaheny [AppFusions]
body: Or [export to HTML](https://confluence.atlassian.com/display/DOC/Exporting+Confluence+Pages+and+Spaces+to+HTML) (per Atlassian) - Or as Hanis said - export to PDF per [those instructs](https://confluence.atlassian.com/display/DOC/Exporting+Confluence+Pages+and+Spaces+to+PDF) -

But for more control on the formats and a full documentation process, I would use some of K15t's products - allowing alot more formatting controlls and output flaovors, for example: Word, Eclipse, EPUB, HTML, DocBook

<http://www.k15t.com/software>

==

If want to move it to another Confluence, [export to XML](https://confluence.atlassian.com/display/DOC/Exporting+Confluence+Pages+and+Spaces+to+XML)

Then reimport it:

<https://confluence.atlassian.com/display/DOC/Restoring+a+Space>

**Note:** to reimport, the Confluence version of the exported space and the Confluence version of the system where the space is being re-imported *must the same versions*.

Hope that helps get you to one of the places you want to go! :)

Plethora of options!

Ellen


author: Nic Brough -Adaptavist-
body: Depends on what you mean by "readable"

Confluence is already readable - humans click on pages within the space so they can read it. Or you could export it to a less friendly flat html file (which you can then read by pointing a browser at it), or to xml or even .pdf (which is really unreadable until you load it into a pdf reader).

I think the question is more about what you are actually trying to do?


Tags: community
Version Control
Asked by Elise LaTorre:

I'm looking for some ideas for version control in Confluence.   

Our situation is this: We are using Confluence for our customer-facing documentation. We plan to make our site available to anonymous users (our clients) but want to use the comments section on the page for internal review by named users ***without*** having those comments visible to the anonymous users. We've not found a way to do this in Confluence. We've tried Scroll Versions, but it is very buggy and crashes other parts of Confluence. I am not sure the functionality we need exists there, either.

We thought we had solved the problem with separate "draft" and "production" spaces, but links and images don't play well when moved from one space to another and Atlassian has said that this is "expected behavior."

<br />

I am wondering how everyone else handles version control and, in particular, retention of comments that accompany a page review.  

TIA!


Answers:
author: Elise LaTorre
body: Atlassian sent an email asking me to either accept an answer (there are none, unless you count *not* using Confluence as an answer), edit my question (not applicable) or close my question. I see no mechanism for closing the question so if TPTB would like to do so, please do.


author: Greg Floyd
body: **Q:** Elise writes, " *...* *I am wondering how everyone else handles version control and, in particular, retention of comments that accompany a page review.*.."

**A:** I'd suggest migrating to Microsoft Sharepoint.   
This tool is a \*combination\* of both (a) A Wiki and (b) A Document Managment System (DMS).   
A D.M.S. will, intrinsically, handle the Use Case you describe. Good luck and best wishes.


Tags: version
Office Word (ViewDoc) does not show images
Asked by dtappe:

Anyone know how to get the viewdoc (Office Word) macro to display images?

Using Office 2010 to create a document. Attach that document to a page (Confluence On Demand). Use the Office Word macro (ViewDoc) to view the attachment.

Text shows up correctly, but none of the images show up. I have tried small images (95x95) and large ones, bitmaps (BMP) and PNG.

FYI... It used to work on a local v4.0.3 confluence.

Thank You!


Answers:
author: dtappe
body: Per Atlassian Support:

Hi Dan,

That seems to be related to a recent bug with the latest Office Connector version that we're tracking at <https://jira.atlassian.com/browse/CONF-29472>. I've tested this locally and can confirm the behavior you're experiencing. At this moment, I'm afraid there's no workaround available for OnDemand instances, but our developers are already investigating it and will fix it as soon as possible. To keep track of the process, please keep an eye on that bug report. Also, feel free to add comments to it.

Sorry for not being able to help you further with this, but if there's anything else I can assist you with, just let me know.

Cheers,  
Jeison Spaniol  
Atlassian Support


author: Mick Davidson
body: Are you saving your Word doc as a .doc or a .docx file? This problem is normally resolved by saving them as .doc files. Cheers.

comments: author: dtappe
body: I have tried both .doc and .docx. Both seemed to give the same behavior.


Tags: cloud

confluence-cloud
Application Links - JIRA/Confluence
Asked by Trevor Hunt:

I've recently installed JIRA and Confluence on a local server. Things seem to be going fairly smoothly, but I noticed that the application links from the original install are still pointing to the cloud instance for JIRA and Confluence. Is there a way to correct this?


Answers:
author: hsuhailah
body: I assumed you did a backup restoration to the local server. You can remove the existing application link and create a new one that would reflect the current configuration.

comments: author: Trevor Hunt
body: I did a backup of our OnDemand instance which had links setup between confluence and JIRA. When I imported them, JIRA didn't have any links setup while Confluence shows a link of our OnDemand instance.


author: hsuhailah
body: Since that's the case, you may proceed with what I have suggested previously and if you are unable to delete the applink configuration via the UI, you may refer [here](https://confluence.atlassian.com/pages/viewpage.action?pageId=316637672) instead.


author: Ellen Feaheny [AppFusions]
body: Check this out?

<https://confluence.atlassian.com/display/JIRA/Configuring+Application+Links>


Tags: confluence-administration

jira-administration
Linking attachments without version specified.
Asked by Ops Admin:

How is a user supposed to link to an attachment and have that link always point at the latest version of the attachment?


Answers:
author: Christian Czaia _Decadis AG_
body: Isn't that the designed behaviour? You link to an attachment and the links always points at the most recent doc...

<https://confluence.atlassian.com/display/DOC/Linking+to+Attachments>

comments: author: Ops Admin
body: In fact, the current behavior is to hard link to the version number that matches the latest version. If I update the attachment the link is no longer linking to the latest version.
How can I import all spaces from on premise to On Demand version of Confluence?
Asked by Brian Harris:

We are evaluating the On Demand version of Confluence. Currently all of our content is in Confluence hosted by our own server.

We'd like to set up a version of On Demand to replicate the content, but it seems we have to do this one space at a time (export to XML, import to On Demand). We have 70 spaces, so was wondering if there was a way to automate this.


Answers:
author: BillA
body: We're hoping to have full site import available in Confluence Ondemand within the next two weeks.

comments: author: Brian Harris
body: Thanks for the replies. Good to hear that this is coming soon, Bill.


author: Bob Swift (personal)
body: [Confluence Command Line Interface](https://bobswift.atlassian.net/wiki/display/CSOAP) has [exportSpace](https://bobswift.atlassian.net/wiki/display/CSOAP/Documentation#Documentation-exportSpace) and [restoreExport](https://bobswift.atlassian.net/wiki/display/CSOAP/Documentation#Documentation-restoreExport). Use one or both to help you. You can combine with one of the run actions like [runFromSpaceList](https://bobswift.atlassian.net/wiki/display/CSOAP/Documentation#Documentation-runFromSpaceList). Make sure the user has permission to all pages to be exported.


Tags: cloud
Confluence Migration from OnDemand To Installed - Process Question
Asked by Trevor Hunt:

I'm on step 4 of the following document:

(<https://confluence.atlassian.com/display/DOC/Migrating+from+Confluence+OnDemand+to+a+Confluence+Installed+Site>

Should I "Restore Content" during the initial configuration of Confluence or should I choose either the "Example Site"/"Empty Site" option and then proceed to restore as outlined in the "Restoring a Site" document?

Thanks,

Trevor


Answers:
author: Danielle Zhu
body: You should be fine either way. I'd go with "Restore Content" option to cut down the number of steps.

comments: author: Trevor Hunt
body: Thank you. I finally found the courage to just use the "Restore content" option and things appear to be working for the most part.


Tags: migration

restore