youngmon/atlassian-qna huggingface dataset:
Adding Auto notifcations
Asked by Matthew Hermann:

Parent Square, if there a way to add auto notifications for Parent square.

Thanks

Matt


Answers:
author: Shashwat Khare
body: Hi [@Matthew Hermann](/t5/user/viewprofilepage/user-id/5221780) ,  

This is Shashwat from Statuspage support and here to help! :)  

Yes, the auto-notifications from Statuspage are triggered for the trigger events as listed in the below document:  
<https://support.atlassian.com/statuspage/docs/notification-event-triggers/>  

Please note that when creating/updating and incident/scheduled maintenance, you will have the option whether or not you want to send notifications to your subscribers.   
This option takes precedence over the table in the above document link.  

Best,  
Shashwat
How do I add the Legend for the Status page component
Asked by Karl Sabino:

Hi there community,  

[This question](https://community.atlassian.com/t5/Statuspage-questions/Code-for-the-legend-on-the-landing-page-under-components/qaq-p/1732158) has been answered before but the custom [CSS](https://github.com/gadgick/gadgick/blob/main/style.css) and [HTML](https://github.com/gadgick/gadgick/blob/main/legend.html) pointed to just lead me to error 404.  

Can anyone help on this?  

Many, many thanks.  
Karl  

<br />


Answers:
author: Jesse Klein
body: Hi Karl,

Welcome to the community and thanks for your question about adding the legend. It looks like the repository that was set up is no longer available and this appears to be something done by another community member. I checked our [snippets help page](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) to see if we had this as an example but I am not seeing anything related to adding a legend.

As in the previous community post, you can get an idea of how this is done by using the inspect tool in your browser dev tools on <https://status.ucdavis.edu/> where the legend exists. This might point you in the direction of how to get your legend started.

Since we're only able to provide general information and can't get into specifics beyond what we already have, I don't have any code that I can share on the specifics of this but using the inspect tool can be helpful. Hopefully, this is helpful but if anyone in the community has this previous code, please feel free to share it here.

Regards,  
Jesse
Do we have any way to showcase real-time performance with open source tool metrics in Statuspage?
Asked by Rishabh Tamrakar:

Hello, I want to show real time Up OR Down status for webapp and in document [here](https://support.atlassian.com/statuspage/docs/show-real-time-performance-with-system-metrics/) I found that Statuspage supports Pingdom metric, New Relic metric, Datadog metric, Librato metric.   
Is there any way I can use open source tool's metric for example grafana/prometheus or something else?


Answers:
author: Tejaswi G
body: Hello Rishabh,

I'm Tejaswi from the Statuspage team, and I'm here to assist you.

Currently, we don't have any other native integration with the status page aside from the product list [mentioned here](https://support.atlassian.com/statuspage/docs/show-real-time-performance-with-system-metrics/). My suggestion is for you to utilize the [metric API](https://developer.statuspage.io/#tag/metrics) and develop a custom script that can push system metrics to Statuspage.

If you have any additional questions, please submit a ticket through our support portal.

Best regards,  
Tejaswi


Tags: cloud

statuspage-cloud
Bulk Delete Users?
Asked by Thomas Artingstall:

I need to remove about 500 end user subscribers from my Status Page as they are no longer using our services. Is there a way to do this in bulk? Manually deleting 500 users one by one would be a huge time sink.

Edit: For reference we use audience control on our board.


Answers:
author: Kevin Patterson
body: Hi [@Thomas Artingstall](/t5/user/viewprofilepage/user-id/5497903) ,

As a page admin you should see subscribers on the left hand nav menu, if you click subscribers you'll be taken to a page that will allow you to manage the subscribers to your page. To remove multiple users at once you can select the checkbox to the left of the name of the subscriber you want to remove and then click the remove link at the top right of your user list once you have selected the users you want to remove. I'd recommend doing them in batches of 50 - 100 at a time when removing. You'll need to go through each channel (email, sms, etc) to totally remove them as subscribers.

If you are planning to pruning statuspage subscribers regularly I'd recommend doing this through the API with a script. In the past I've used a powershell script that would take a csv file with users email addresses as the source for users to terminate. The script would look up their Statuspage user ID based on their email address and then remove all of their subscriptions for that user ID.

KP

comments: author: Thomas Artingstall
body: Hey Kevin, thanks for your reply, I don't actually see a "Subscribers" section on the left hand panel. This might be because we use access control but I have "Audience" which is then split into "Groups" or "Users". There's no option to bulk select these users.


author: Kevin Patterson
body: Yes. Unfortunatly managing subscribers in the statuspage admin UI is only available in Public \& Private page types. For bulk removal of subscribers in Audience Specific page types you'll have to go through the statuspage restapi. If you decide to go this route be mindful of the 100 user limit imposed on the unsubscribe a list of users, you'll want to build some controls in your script to only send 100 subscriber_ids at a time.
What products do you have?
Asked by Info_kingimport_nl:

**We are a company that wholesales import and export household appliances and children's toys. We are located in the Netherlands. We distribute our products throughout Europe.**


Answers:
author: Info_kingimport_nl
body: *** ** * ** ***

Our products are modern small kitchen utensils. We are committed to manufacturing our products in accordance with European specifications with the highest quality and the most appropriate price.


author: Info_kingimport_nl
body: **Our products include home utensils, including spoon sets, dinner sets, and all kitchen supplies and small decorations for modern homes**


Tags: cloud

statuspage-cloud
Status Page Maintenance notification frequency
Asked by Kunwar Vaibhav Singh:

Hi Team,

I'm reaching out to inquire about the frequency of status page maintenance notifications. Could you kindly confirm whether we receive notifications exclusively when maintenance is scheduled or if additional instances prompt notifications?

what is the notification frequency time?

Your prompt response would be much appreciated.

Regards,  
Kusingh


Answers:
author: Jesse Klein
body: Hello Kusingh,

Thanks for reaching out to the community regarding your question about maintenance notifications. I'll attach the notification event trigger list for you to show the different times notifications are sent:

<https://support.atlassian.com/statuspage/docs/notification-event-triggers/>

As you can see, it notifies you when the maintenance is scheduled, when it starts, when it resolves, and whenever you add another update at any point. You can always turn off notifications for an update.

For maintenance specifically, you can also send a reminder 1 hour before the maintenance, and in the automation settings, you can auto-transition and auto-notify when the maintenance starts and ends.

Here is another article that goes over maintenance in general:

<https://support.atlassian.com/statuspage/docs/schedule-maintenance/>

I hope this is helpful for you!

Regards,  
Jesse


Tags: cloud

statuspage-cloud
Jira integration support for statuspage maintenance?
Asked by Rick Cox:

Hi Atlassian Team,

Are there any plans to add the ability to support posting new maintenance windows from within Jira using the integration? I setup the Jira integration but it only seems to support creating an incident.

All our releases, maintenance, HF, etc. originate from a Jira ticket. It would be a real time saver to be able to schedule the maintenance window right from the Jira change ticket. You could even do some cool things like map over the name, start date/time, duration, etc.

Thanks.


Answers:
author: Kevin Patterson
body: Hi Rick,

It looks like the feature request [@Agaci Avinas](/t5/user/viewprofilepage/user-id/4420265) linked is still gathering interest. If you are looking to accomplish this sooner rather than later it can be done via automation rules.

I've created 2 automation rules to handle this use case (create maintenance and update/cancel maintenance) in a Jira Service Management project for Change Requests, but this can also be done via automation rules Jira Software.

In your automation rule you'll need to create a send web action that sends the necessary information (summary, details, start time, end time, component, etc.). All of these values are set dynamically via fields that already exist in my issue, the idea is that I didn't want agents to have to change their ways of working. The create maintenance notification rule is triggered when Change records are approved, and the update/cancel is triggered when one of the fields that that sync with statuspage are updated or changed. the Update/Cancel rule also checks for an existing statuspage reference (i'm storing the statuspage incident link in a custom field retrieved during the create automation rule) as criteria before it executes.

Since I am using this with JSM I am using Assets in JSM to map the Statuspage Component to the application or system that will have the schedule maintenance. If you don't have access to Assets you might be able to use Compass or another method to handle the mapping dynamically. I hope this Helps.

KP


author: Agaci Avinas
body: Hi Rick,

I am Agaci from Statuspage support. Please note that Scheduling a maintenance from the Jira ticket is a feature request on our end which you can track using the below link,

<https://jira.atlassian.com/browse/JRACLOUD-79117>

However, you can explore the possibilities with our [Statuspage API endpoint](https://developer.statuspage.io/#operation/postPagesPageIdIncidents) in [Jira Automation](https://www.atlassian.com/software/jira/features/automation).

Regards,

Agaci


Tags: integration

jira
API to get overall status
Asked by Siddharth Verma:

Is there an API to query an overall status across all components, like the one displayed at the top of the [statuspage.io](http://statuspage.io) UI page saying for example : "All Systems Operational"


Answers:
author: Mikael Sandberg
body: Hi [@Siddharth Verma](/t5/user/viewprofilepage/user-id/5415651),

Welcome to Atlassian Community!

There isn't an API that will give you the overall status, but you can use [Get a list of components](https://developer.statuspage.io/#operation/getPagesPageIdComponents) to get all the components and statuses and go from there.
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Asked by Shinichiro Someya:

Statuspage????????????????????????????25?????????????????????????????????????????????????????

??????????????????

???????????????????????????????????????????????

??????????????Atlassian???????????????????????????


Answers:
author: Rafael Meira
body: [@Shinichiro Someya](/t5/user/viewprofilepage/user-id/5493232)   

?????????????????????????????????????????????????????<https://www.atlassian.com/software/statuspage/pricing>

?????????????????????????????????????????????????????????????

???????????? <https://support.atlassian.com/statuspage/> ????????????????????????????????????????????

?????????????????????????????????????????????

????????????????


Tags: cloud

statuspage-cloud
How can I integrate Freshping to Status Page?
Asked by laura_lecae:

Hi Atlassian Community

I would like to set up the Atlassian Status Page internally - however there is no endpoint monitoring with Status Page as I was told. We currently use "Freshping" for monitoring purposes (a product from the Freshworks Product Suite) and would like to integrate it to Status Page so that we can use the Status page features (e.g. incident comms etc.).

Does anyone know how to create a link between Freshping and Status Page via API?

Many thanks

Laura


Answers:
author: laura_lecae
body: Thanks for the quick response Shashwat.

Can the status page host an iframe on the page? We thought that as a potential workaround we could display Freshping URLs on an iframe to be embedded into the Status page which could allow us to use it for communications.

Thanks


author: Shashwat Khare
body: Hello [@laura_lecae](/t5/user/viewprofilepage/user-id/5493070) ,  

This is Shashwat from Statuspage support and here to help! :)   

We unfortunately don't have a native integration built with Freshping as of now, however, you can use the below API documentation for the available endpoints:  
<https://developer.statuspage.io/>  

<br />

Best,  
Shashwat

comments: author: laura_lecae
body: Thanks for the quick response Shashwat.

Can the status page host an iframe on the page? We thought that as a potential workaround we could display Freshping URLs on an iframe to be embedded into the Status page which could allow us to use it for communications.


author: Shashwat Khare
body: You're welcome [@laura_lecae](/t5/user/viewprofilepage/user-id/5493070) :)   

Yes, you can embed your statuspage into another webpage by using [Status Embed](https://support.atlassian.com/statuspage/docs/embed-status-updates-to-other-pages/). You can access this tool by navigating to your status page settings from the <https://admin.atlassian.com> console and selecting status embed.

Alternatively you can just paste the URL of your status page into any iFrame and set the correct size for your page.   

Best,  
Shashwat


author: laura_lecae
body: Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)

Hope you're well. Quick follow-up, can we try the iframe in the free version of the status page? We want to check that we can have an iframe embedded in the status page, and that it would be fit for purpose before getting the paid version.

Thanks a lot

Laura


author: Shashwat Khare
body: Hello [@laura_lecae](/t5/user/viewprofilepage/user-id/5493070) ,  

Yes, please note that Status Embed is a core feature in Statuspage and should be available for all pricing plans.  

May I know if you're seeing the option as suggested before via the Admin portal - <https://admin.atlassian.com>  

If you're facing any issues while setting it up, could you please raise a ticket with us using [this link](https://support.atlassian.com/contact/)?  

Best,  
Shashwat


Tags: cloud

statuspage-cloud
Create an incident automatically in opsgenie when an incident is created in statuspage
Asked by Paul Langley:

I noticed that there isnt a direct way to create a statuspage incicent when a opsgenie incident is created. Details in this post: <https://community.atlassian.com/t5/Opsgenie-questions/OpsGenie-Incident-gt-StatusPage-Incident/qaq-p/1795770>

Is it possible to do the reverse? i.e. when a statuspage incident is created, then an opsgenie incicent is created also...  

Thanks


Answers:
author: Jesse Klein
body: Hello Paul,

This is Jesse from the Statuspage support team. Welcome to the community. The same is true for the reverse. Statuspage will create an incident and Opsgenie will generate an alert. Then through alert routing, you can have that generate an incident. If you need more details, please take a look here:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/>

Regards,  
Jesse


Tags: cloud

opsgenie

statuspage-cloud
Can i get snowflake status updates to our slack channel using atlassian?
Asked by Moveen Kiran:

If yes, what is the process?


Answers:
author: Tejaswi G
body: Hi [@Moveen Kiran](/t5/user/viewprofilepage/user-id/5492608) ,

This is Tejaswi here from Statuspage Team and here to help.

You can receive the Snowflake statuspage update in your slack channels. You can follow the steps mentioned the below to subscribe to slack channels.

1. Go to the snowflake statuspage
2. Click on Subscribe button and select Slack notification method
3. Click on Subscribe via Slack
4. Select the desired slack workspace from the upper right dropdown and then select the channel on which you wish to receive the updates.
5. Click on allow

If you have any further queries, Feel free to log a ticket at our [Support portal](https://support.atlassian.com/contact).

Kind Regards,

Tejaswi
Parent Child Maintenance Windows
Asked by Chris Laughlin:

We have a requirement to schedule a Maintenance Window that effects more than one time zone at different times of the day. Is there a way to schedule a single Maintenance window for the entire duration with "child" Maintenance Windows that effect only the appropriate time zone?


Answers:
author: Jesse Klein
body: Hi Chris,

This is Jesse from the Statuspage support team. Welcome to the community. There is no way to schedule one parent maintenance that affects different timezones as children. The way I would approach this is to break my components up into different timezones and then create a maintenance for each timezone where the affected components are the ones for that specific timezone. Your page would have multiple scheduled maintenances but if you have component subscriptions (and a business tier plan to allow that), notifications would only be sent for that particular timezone subscriber.

This is the only thought for how to get close to what you're looking for. Hopefully, this is an alternative for you.

Regards,  
Jesse
Does Crowd allow sync user info under Jira for the user having primary & secondary domain accounts?
Asked by Aya AlJboor:

the organization wants to integrate Jira service management with Active directory multi-domain solution.

I am looking to use Crowd for this purpose but I would like to double-check if Crowd can do the following:

* The system can fetch information for different domain users.
* Sync user info under Jira for the user having primary and secondary domain accounts.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Aya AlJboor](/t5/user/viewprofilepage/user-id/3979169) ,

Crowd can be associated to multiple AD systems. If a user (with the same username) appears in more than one AD, the user information will be retrieved from the one AD in which it appears. The order can be defined by a crowd administrator. Primary and secondary domain can't be defined.

Hope this helps,

Fabio

comments: author: Aya AlJboor
body: thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)


author: Fabio Racobaldo _Herzum_
body: you are welcome [@Aya AlJboor](/t5/user/viewprofilepage/user-id/3979169)


Tags: jira-service-management-data-center
Is it possible to mitigate CVE-2022-43782 vulnerability in Crowd without upgrading to v4.4.4?
Asked by James Devos:

I maintain a web application that uses Atlassian Crowd 4.2.5 (server). Because we utilize the "remote addresses" feature, I believe the application is effected by the [CVE-2022-43782](https://jira.atlassian.com/browse/CWD-5888) vulnerability.

According to the the documentation I've read, the only ways to mitigate this vulnerability is to either disable/remove remote addresses (which is not an option for the application I administer) or to upgrade to version 4.4.4. However, Crowd v4.4.4 has disabled the ability for web applications to modify account email addresses using the Crowd REST API, and our application requires this functionality for users that wish to update/modify their email addresses in our application.

Is there any other way to mitigate [CVE-2022-43782](https://jira.atlassian.com/browse/CWD-5888) besides the aforementioned options?


Answers:
author: Craig Castle-Mead
body: Hey [@James Devos](/t5/user/viewprofilepage/user-id/2747352)

We had issues with 4.4.4 or up as well due to the default behaviour change that doesn't allow username changes by REST API, however we were given the below startup parameter to add and all has been fine since

-Dcrowd.email.change.by.external.apps=true

Add this, and you'll be able to upgrade to 4.4.4 (or higher) and still change usernames using your existing process.

CCM


Tags: server
A connected Crowd Application can deactivate a user. We don't understand why or how
Asked by William Crossland:

A connected Crowd Application can deactivate a user. We don't understand why or how.


Answers:
author: William Crossland
body: ![app_deactivates_user.png](https://community.atlassian.com/t5/image/serverpage/image-id/224753iCEF429EEBDB8B91F/image-size/large?v=v2&px=999 "app_deactivates_user.png")

How do we prevent this and where is it configured that allows this?

comments: author: Craig Castle-Mead
body: Hi,

in Crowd, find the application (wiki) then go then go to the Permissions tab and review the enabled permissions. Change to suit your needs.

CCM


Tags: server
Why does Crowd make me click the Set up Crowd button every time I open it?
Asked by Alexis Evans:

Whenever I open Crowd, it brings up that page where it says "Crowd - Identity management for web apps" at the top. There's some information, and then a button saying to "Set up Crowd". I would expect to see this the first time I log in, but it comes up every time I open the page, even if I'm already logged in. So, I have to click the "Set up Crowd" button each time before I can access everything. It's not a huge deal, but I was wondering if anyone knows of a reason why it might be doing this, or if there's a quick way to fix it? Thanks!


Answers:
author: Matt Donagan
body: How are you getting to your Crowd UI?

In my environment, since it is on a closed network, I use the <http://servername:8095/crowd>

If I leave out the /crowd I get the setup page.

Try adding /crowd to your URL
Crowd scaling users for Jira and side effects for Jenkins performance or stability?
Asked by Tad Foster:

We are considering adding several hundred thousand users to our production crowd instance to enable non-jira users into a user-picker role on issues (example, Stakeholders) for Jira. Is there any side affects to other tools like Jenkins by adding this volume of users? Currently we have under 1k total users on this Jenkins controller. If we add hundreds of thousands of users to Crowd could it potentially crash our Jenkins server? Ref. <https://plugins.jenkins.io/crowd2/>


Answers:
author: Craig Castle-Mead
body: Hi [@Tad Foster](/t5/user/viewprofilepage/user-id/1706030)

I believe the Jenkins Crowd plug-in you're using only supports "on demand" user provisioning, ie: a user is only created/synced in Jenkins when they successfully authenticate with Crowd, so if you have 100,000 users in Crowd cause you need them as JSD customers, but then have a group that is able to authenticate to the Jenkins app with say 500 users - your MAXIMUM number of users in jenkins would be the 500, and this would only be reached gradually as/if every one of those 500 users authenticated. This means your Jenkins instance won't have the full 100k users and shouldn't suffer a performance hit (based on this factor alone). YMMV

comments: author: Tad Foster
body: Thanks Craig!


Tags: jenkins

server