youngmon/atlassian-qna huggingface dataset:
Having issues embedding Jira Sprint Burndown on Confluence page
Asked by Sarah Baker:

Hello!

We've been using Jira software for a while now and starting to explore Confluence (so still on the standard-free version) and I'm trying to see if this would be a good place to give an overview of a project.

I was having a play with the embed options, and came across Sprint Burndowns, but I either get nothing (very few options and a blank card) or an error.

Blank on published page:

![blank view.PNG](/t5/image/serverpage/image-id/144366iD741FEBB21404B2C/image-size/large?v=v2&px=999 "blank view.PNG")

Blank in edit page mode:

![blank edit.PNG](/t5/image/serverpage/image-id/144368i310FE60A1442522E/image-size/large?v=v2&px=999 "blank edit.PNG")

Blank in edit macro dialogue:

![edit macro.PNG](/t5/image/serverpage/image-id/144369iAA1693B922E08A9D/image-size/large?v=v2&px=999 "edit macro.PNG")

Error message in edit page mode (after re-inserting):

![401.PNG](/t5/image/serverpage/image-id/144370i9F1CCCA504979796/image-size/large?v=v2&px=999 "401.PNG")

Having read through lots of documentation, I'm not sure if this is an add-on that I need to enable, or some other permission issue, as I *can* see other content from Jira (issue details, other charts etc.), or if this is a feature that's no longer supported (this article <https://confluence.atlassian.com/doc/gadgets-204047542.html> says support is ended, but then they don't appear in the macro browser, but sprint burndown does)


Answers:
author: Ang?lica Luz
body: Hello Sarah,

Thank you for reaching out to Atlassian Community!

Testing adding this gadget on my test site, it loads normally. I tested on both Free and Standard Confluence.

Searching for similar cases, I found one bug that might be related to your case and the workaround is to change the Width from 450 to auto.

* [Jira Gadget macros shows blank](https://jira.atlassian.com/browse/CONFCLOUD-71748)

There is also another bug that might be related, but in this case, the option to edit the gadget is available.

* [Retrieving a large board with Burndown Chart Gadget does not work](https://jira.atlassian.com/browse/CONFCLOUD-67461)

Can you please try the workaround (change the width to auto) to check if it works?

If it doesn't work, can you please open the developer tools and check on the console tab if it shows any other error?

Also, please, test using another browser or incognito mode just to make sure that there are no browser extensions preventing the feature to work.

Kind regards,  
Ang?lica

comments: author: Sarah Baker
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) - Thank you; this has done the trick!

Very strangely, when I went to edit the gadget, the width had already been changed to "auto"... I had to check my screenshot to see that I wasn't going mad! Perhaps while on my annual leave some fairies fixed it for me!

The finished page looks great :)


Tags: burndown

cloud

confluence-cloud

jira-software

macro

sprint
Not able to Insert ?Sprint Burndown Gadget? Macro
Asked by Madhu Gouram:

Hello,

I am using Confluence 7.0.1 and Jira v8.13.4. When i try to add Macro by Insert =\> Other Macro =\> 'Sprint Burndown Gadget', In the preview I am not able to find configure option to add current JIRA sprint to the macro.

Could you please help me on this.

NOTE: I have linked Confluence and JIRA using Space Tools =\> Integration =\> Add links


Answers:
author: Brant Schroeder
body: [@Madhu Gouram](/t5/user/viewprofilepage/user-id/4404023) Welcome to the Atlassian Community.

I am assuming that you are on server? What browser are you using? Have you tried multiple browsers?
Cannot create draw.io diagram
Asked by Kathy Vigneron:

I have 2 users where they cannot create a draw.io diagram, but I am able to. I haven't found any setting or difference in what we are using. One user gets the following error: An embedded page at ac.draw.io says Draft Write Error: Draft could not be created. My other user will click create and the processing spinner continues to spin and a new diagram never gets loaded. I've looked for other articles, but cannot find any mention of this issue.

I've confirmed they are not trying to embed a diagram, only create a new one. They have edit access to the page.


Answers:
author: james
body: I have just encountered the same issue and found that publishing the Confluence page fixed the issue.

This could be related to a long-standing bug discussed here: <https://community.developer.atlassian.com/t/navigator-getlocation-context-missing/3666>  
and ticketed here: <https://ecosystem.atlassian.net/browse/CE-324>

In case either of these links dies, the way I understand it is as follows:  
When the draw.io instance is created, a parameter used to tell it that the Confluence page is a draft. This parameter was removed at some point but when this was done is not documented by Atlassian. This has yet to be re-added.

So for the moment, it seems creating a draw.io diagram in a draft Confluence page is problematic, and publishing the page, then editing allows you to add the diagram as intended.


author: Marija Radovic
body: Hi,

Could you suggest cache clear and tell us the result, please? Tell the user to:

\* close pages with draw.io diagrams

\* go to [https://ac.draw.io/clear.html](https://ac.draw.io/clear.html?)

\* wait for the page to load and then try the operation again

Does this help? If not, could you recheck if the user has write attach perm on that space/page?

P.S If nothing helps, please submit all the details to <https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49> and add:

\* draw.io version the user is using (can be seen under Help)

\* attach a print screen of whole browser when the error shows

Thanks,

Marija

comments: author: rknowlton
body: Ok. It looks like clearing cache helped. I am now able to open plugin. Thank you!


author: Marija Radovic
body: You're welcome :) Have a nice day and keep enjoying draw.io

Regards,

Marija


author: Mirek
body: Hi [@Kathy Vigneron](/t5/user/viewprofilepage/user-id/2310581)

Is this also not possible when using other browsers? Did those users maybe tested that?

comments: author: Kathy Vigneron
body: Both are using Chrome, same as I am.


Tags: cloud

confluence-cloud
Setting up a new user
Asked by Kimberly McCarty:

Hello,

I set up a new user in Confluence and I am unable to set her password without receiving this error.

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](http://confluence.70street.local:8090/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](http://confluence.70street.local:8090/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

### Cause {#toc-hId-1233282999}

com.atlassian.user.EntityException: com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user 'cboylan' in directory 'Delegated LDAP Authentication'.  
at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdUserManager.alterPassword(EmbeddedCrowdUserManager.java:164)

caused by: com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user 'cboylan' in directory 'Delegated LDAP Authentication'.  
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:312)

caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user 'cboylan' in directory 'Delegated LDAP Authentication'.  
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUserCredential(ApplicationServiceGeneric.java:636)

This is a new user. I have looked through you community and not been able to find resolution.

Thank you,

Kimberly McCarty

402-304-3169


Answers:
author: Thiago Masutti
body: Hi [@Kimberly McCarty](/t5/user/viewprofilepage/user-id/4403996)   
Welcome to the Atlassian Community. :smile:

This error indicates the target user already exists in the connected LDAP directory.

Therefore, the user should authenticate with the password registered in the LDAP, since you cannot change it from Confluence.

I hope that helps.

Kind regards,  
Thiago Masutti

comments: author: Kimberly McCarty
body: Thanks! That worked!!

Appreciate your knowledge,

Kimberly


Tags: confluence-server

server
importing a media wiki xml from mediawiki pages into confluence?
Asked by Bill RODRIGUEZ:

I have exported a significant sized file from mediawiki containing xml of all the links that were being hosted on our mediawiki site.

I need to ingest same xml into confluence. How do i do that?

We are migrating everything to confluence...


Answers:
author: Brant Schroeder
body: [@Bill RODRIGUEZ](/t5/user/viewprofilepage/user-id/4400598) Welcome to the Atlassian Community

Have you seen the UWC. It is the best way to get content into Confluence from other Wikis. The instructions for Mediawiki can be found here: <https://migrations.atlassian.net/wiki/spaces/UWC/pages/1015849/UWC+Mediawiki+Notes>

comments: author: Hans
body: Hey, the link provided seems to be restricted nowadays. Any chance you could make it public again without having to request access to that confluence space?


author: Mary Beth Snapp
body: The UWC appears to be deprecated. What are other methods for exporting (a lot of) MediaWiki content and importing into Confluence?


author: Brant Schroeder
body: UWC is deprecated. I am not aware of any other way than some marketplace apps. [https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?tab=overview&hosting=cloud)
Does Trello have a Calendar?
Asked by cortlon cofield:

Hey Community, I was wondering if Trello had a monthly calender that you can view and see all of your deadline tasks in one place?


Answers:
author: Jodi LeBlanc
body: Hi [@cortlon cofield](/t5/user/viewprofilepage/user-id/2459273) , yes Trello does have a calendar. You can install it by going to the right hand corner of your screen, clicking on "show menu" and then choosing power-ups. You will then see the calendar powerup and can enable it.

A trello free account gets one free power-up per board, a trello gold gets three power-ups and a business account gets unlimited.

Here is a post with additional information on how to use the calendar power-up.

<https://help.trello.com/article/811-viewing-cards-in-a-calendar-view>  
Let me know if this helps.

Have a great evening,,

Jodi

comments: author: cortlon cofield
body: You're the best! Thank you!


author: Jodi LeBlanc
body: Thanks so much for your kind words [@cortlon cofield](/t5/user/viewprofilepage/user-id/2459273) :)

Have a fantastic evening,

Jodi


Tags: calendar
Will Atlassian continue to offer a free version of Trello?
Asked by Darren Bourke:

Is there any communication from Atlassian about changes to the licences structure of Trello (remove free licences)?  

Thanks


Answers:
author: carolyn french
body: Hi Darren, and welcome to the Community!

Trello still has a free version according to the pricing page: <https://trello.com/en/pricing>.

More info about the paid plans: <https://help.trello.com/article/831-trello-business-class-vs-trello-gold>

Did you see something to the contrary somewhere else?

Best,

Carolyn
What did trello break fontwise?
Asked by Dream Dancer:

And here no less, I'm not getting all the funny fonts that show what actions are done with what clicks.

It makes using trello a pain in the butt with the guessing games.

(Image removed because it was no longer relevant.)


Answers:
author: Jodi LeBlanc
body: Hi [@Dream Dancer](/t5/user/viewprofilepage/user-id/2458498) I see you are using Firefox. THis may be a browser issue, can you try logging into Trello with another browser such as google chrome, Microsoft edge or internet explorer to see if the same thing happens?

look forward to hearing from you to see if the font appears the same way.

thanks,

jodi

comments: author: Dream Dancer
body: There is no other browsers available.


author: Jodi LeBlanc
body: I am using chrome answer safari and don't see the symbols in your screen shot. Can you have a look to see if you are running the latest version of Firefox?

Thanks,

jodi


author: Dream Dancer
body: Did nothing to change my system, it is now working.

File this as either a mystery bug, or someone put the font back on the server.


author: Jodi LeBlanc
body: Thanks [@Dream Dancer](/t5/user/viewprofilepage/user-id/2458498)I am glad it is now working. I will mark your question as resolved.
It is possible to add flux icalendar of Airbnb and Booking directly on Calendar of Trello
Asked by Damien Soulages:

Hello,

For planning, i would want to have one calendar can regroup the flux icalendar of Airbnb and Booking.

It is possible ?

Thank you


Answers:
author: Damien Soulages
body: I think i find solution with the power up "Planyway" :)


Tags: calendar

ical
Trello: Email confirmation, password reset and Invites never arrive in my inbox
Asked by Isabel Rivera:

Hello,

I have not been able to get any emails from Trello into my organisation's email account (provided by Outlook). I have run this through our IT team following your instructions, but still does not work. No one else in the organisation has had this problem.

Thanks a lot

Isabel


Answers:
author: Jodi LeBlanc
body: Hi [@Isabel Rivera](/t5/user/viewprofilepage/user-id/2458013) that is strange that it is only happening to you. Have you checked your junk or spam folder in your inbox, perhaps if others have signed up recently, your email filter may think it is spam.

Thanks and let me know if that resolves the problem.  
Jodi

comments: author: Jodi LeBlanc
body: Hi [@Isabel Rivera](/t5/user/viewprofilepage/user-id/2458013) were you able to retrieve your email from Trello?


author: Isabel Rivera
body: Hello Jodi, thank you for your reply. The emails haven't reached my junk box. The IT team at our organisation just checked and they say they cannot find any delivery attempts by trello...


author: Jodi LeBlanc
body: Hi [@Isabel Rivera](/t5/user/viewprofilepage/user-id/2458013) I would recommending contacting Trello support to see if they can track the emails on their end since you already went through your iT. Here is the link:

<https://trello.com/en/contact>

Please let me know once your issue is resolved and you receive Trello emails.

Thanks,

Jodi


author: Jodi LeBlanc
body: Have you received any word back from support on this Isabel?


author: Isabel Rivera
body: Hello Jodi.

Yes, I have! My problem was solved by the Trello support team. What happened was that my email server had mistakenly rejected Trello's first email, the one with my account verification link. That rejection caused my email address to be blacklisted in Trello's server The support team has now undone the blacklist and I'm using Trello just fine :)

Thanks!

Isabel


author: Jodi LeBlanc
body: Hi [@Isabel Rivera](/t5/user/viewprofilepage/user-id/2458013) so happy to hear the problem is now resolved and you are finally receiving your Trello emails. Thanks for letting me know and your explanation of what happened will help others searching for answers that may have the same email issue in the future.

Have a wonderful rest of your day!

Jodi


Tags: email
SPARK MAIL : how to add boards under "export>services"
Asked by William Gagnon:

When using the Trello plugin in Spark Mail, only one of my boards shows up.... how can I activate the other boards?

Thank you!

Will

![Screen Shot 2018-12-17 at 7.03.26 PM.png](/t5/image/serverpage/image-id/40525i6F64B590A50D436B/image-size/large?v=v2&px=999 "Screen Shot 2018-12-17 at 7.03.26 PM.png")


Answers:
author: Torben_trello
body: This integration is not developed directly by Trello. We'd recommend reaching out to the app developer for troubleshooting this.


Tags: app

service
Samsung Tablet T560 incompatible
Asked by marc l:

Hello, is there any Hotfix for this problem available? Thanks in advance. Marc.![Screenshot_2018-12-17-19-57-26.png](/t5/image/serverpage/image-id/40503i1132F59068CBA644/image-size/large?v=v2&px=999 "Screenshot_2018-12-17-19-57-26.png")


Answers:
author: carolyn french
body: Hi Marc, and welcome to Community!

The Trello app requires Android 5.0 and up, so you would have to upgrade to install this app.

![2018-12-18_1055.png](https://community.atlassian.com/t5/image/serverpage/image-id/40531i7B062A009161757B/image-dimensions/396x278?v=v2 "2018-12-18_1055.png")

Hope this helps,  
Carolyn

comments: author: marc l
body: Hello Carolyn, thanks for your answer. I use Android 4.4.4. I should by a new Tablet. Greetings, Marc.


author: carolyn french
body: You're welcome! last tablet I got was in 2013, so I'm not judging .... :)
How do I keep Trello pictures from being added to my phone?
Asked by Rick Forester:

When I post pictures to Trello from my Android phone, the pictures are saved on my phone. I take dozens of pictures a day which results in a very large picture gallery within a couple of weeks. It takes up space and takes time to delete them all. Is there a way to prevent the pictures from being saved to my phone and have them only go to the Trello card? Thank You!


Answers:
author: Jodi LeBlanc
body: Hi [@Rick Forester](/t5/user/viewprofilepage/user-id/2453670) thanks for your question. I have an iphone and just tested it by going into a card, clicking on the paperclip, choosing the "take photo" option, taking the photo, and then selecting use photo. This photo was then uploaded to the card, but did not appear in my camera roll on my phone. If you don't want the photo to also be on your phone, this is a good method for you to use, not only will the photos not be in your camera roll, it will save you a step, as you can upload directly.

I don't have an android to test this on, but if you use this method and it still uploads to camera roll it may be an android setting that will need to be turned off.

Please try it and let me know if it works for you.

Thanks and have a great day,

Jodi

![IMG_4211.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/40703iF6626FCB87E41956/image-size/large?v=v2&px=999 "IMG_4211.jpg")

comments: author: Jodi LeBlanc
body: Hi [@Rick Forester](/t5/user/viewprofilepage/user-id/2453670) did this work for you?


author: Jodi LeBlanc
body: Hi [@Rick Forester](/t5/user/viewprofilepage/user-id/2453670) just following up to see if this resolved your issue.

Thanks very much,  
Jodi


author: Jodi LeBlanc
body: Hi [@Rick Forester](/t5/user/viewprofilepage/user-id/2453670) just following up to see if this resolved your issue.

Thanks,  
Jodi
Webhook/APi in jira or trello for managing database access
Asked by Sara Ervik:

Hi!

I would like to design a proof-of-concept, where **access to the organization's database is granted based on assigned cards in jira/trello**. Does anybody know of similar project? Is it feasible to implement from the existing api/webhooks?

To elaborate, this is how I would like it to work:

1. By default the developer can not access the database

2. Developer assigns to a ticket *"user needs support with payment, requires role: admin"*

3. Developer is granted access to the role admin  

<br />

This is part of a university project and I am very thankful for any ideas on the subject!


Answers:
author: marc -Collabello--Phase Locked-
body: [@Sara Ervik](/t5/user/viewprofilepage/user-id/2449771)I have worked on a similar project. One thing which you need to address first are security requirements. Trello will have a different security model than your organization's database. For example a team admin can see/edit everything within a team, and so could access the organization's database as another team member.


Tags: api

jira
Slide Bar completion card Power-Up
Asked by paul bradford:

Hi,

I'd like to keep track of project progress by moving a slide bar on a card, and then have charts for the project that report on these slide bar states. Is there a Power-Up that does something like this?

Thanks


Answers:
author: Blair at Atlassian
body: Hi Paul,

For progress completion tracking on cards, we like to use the [Custom Fields](https://help.trello.com/article/1067-using-the-custom-fields-power-up) Power-Up with a numbered dropdown, or the [checklist](https://help.trello.com/article/737-adding-checklists-to-cards) feature. I'm not aware of a Power-Up that applies a slide bar, specifically, but check out [these Power-Ups](https://trello.com/power-ups/category/analytics-reporting) for reporting!

All the best,

Blair \| Atlassian


Tags: power-up

project
Boards contents Export
Asked by Alireza Eskandarzadeh:

How I can export boards and their contents such as checklist, comments and fields on Ms-Excel?


Answers:
author: Blair at Atlassian
body: Hi there!

If you need spreadsheet support for your Trello exports, boards exported with Business Class include CSV exports which can be imported in to spreadsheet applications like Excel.

Each user in a Business Class team has an option on the board to export to CSV by navigating to the Board Menu on the right side of the board, click **More** , and then click **Print and Export**.

Check out [trello.com/business-class](https://trello.com/business-class) to learn more about the CSV export option.

Kind regards,  

Blair \| Atlassian
How can I prevent the boards drawer from opening each time I return to a board?
Asked by Kendra Burrows:

Each time I return to a board (even if it was still open in my browser and I was in a different browser tab for a minute), the boards drawer opens. Even if I closed it previously.   

This just started happening in the past couple of days. It may be because I copied someone else's template?   

But there must be a way to turn off this "feature" (I hope).  

Any thoughts? Thanks much!


Answers:
author: Soumyadeep Mandal
body: Hi [@Kendra Burrows](/t5/user/viewprofilepage/user-id/2446924) ,

If you are using the app on pc/mac/ios/android this is the default way in which the app works!


Tags: board