youngmon/atlassian-qna huggingface dataset:
Team Calendars stopped working after upgrade
Asked by Neal Culiner:

Hello,

Using Windows Server 2012 R2 and latest Confluence x64.

After yesterday's team calendars plug-in update they no longer render. I googled this and tried clearing the confluence home plugin folders then started the windows service again and I still get:

***Error rendering macro 'calendar' : bundle \[com.atlassian.confluence.extra.team-calendars\]***


Answers:
author: Neal Culiner
body: The issue was caused due to a schema change for AO prefixed tables where someone changed various column types to unicode equivalents, i.e. what was varchar is now nvarchar in SQL Server. This broke my confluence install and I'm sure many others will suffer the same, if not already. The page about this is at <https://confluence.atlassian.com/display/CONFKB/Confluence+upgrade+fails+because+SQL+Server+could+not+complete+schema+update>.

The backup/restore option failed due to primary key conflicts on restore - XML backup/restore is hard broke! I would have had to change 60 tables and the columns within manually but I had an idea as I'm a software developer to use my Red Gate [SQL COMPARE](http://www.red-gate.com/products/sql-development/sql-compare/) tool to compare my current schema against the new schema created during this triage process. The product generated the change script when comparing the schemas, I shut down the confluence windows service and applied the schema change and then started up confluence again and it worked perfectly. Hope this will help anyone else that may suffer this unfortunate breaking change in this product.


author: Luiz Maia
body: Hi Neal,

It seems that the plugin update didn't work well and got corrupted.

I suggest we reinstall the plugin following the below steps:

* Uninstall the corrupt Team Calendar plugin.
* Download the new Team Calendar plugin from the Marketplace at<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.extra.team-calendars>
* Go to*Confluence Admin \>\> Manage Add Ons* then upload the newly downloaded plugin via [file upload](https://confluence.atlassian.com/display/UPM/Installing+add-ons#Installingadd-ons-Installingbyfileupload).

This should do the trick.

Regards,  
LM

comments: author: Neal Culiner
body: Hello Luiz, I googled and found those steps, it did not work to resolve this issue. I submitted a support ticket but posted here to see if anyone has an answer as well.
How can I delete my account?
Asked by Nguyen Thanh Nhan _FHM_DREH_:

I have an account in your database with email address that linked to the account is NhanNT57@fsoft.com.vn.  

For some reasons, I have decided not to use the account again, therefore I request that you kindly delete my account from your database.  
Email address: NhanNT57@fsoft.com.vn

Thanks and Best regrads.

NhanNT57


Answers:
author: Jimmy Seddon
body: Hi [@Nguyen Thanh Nhan _FHM_DREH_](/t5/user/viewprofilepage/user-id/4687505),

I think you need to follow the advice here:

<https://community.atlassian.com/t5/Data-Center-questions/Please-delete-my-account/qaq-p/1694465>

and go to: <https://id.atlassian.com/manage-profile/account-preferences> to delete your account.

Thanks!


Tags: account
How to delete my managed account, which was managed by my secreatry admin who left the organization
Asked by Hani Haider:

I want to use Trello, and manage my own acount with my org. email address. I have a user account based on that email address starting from Atlassian. This account was created and managed by my (so called) organization, but it was my ex-secretary who created it as admin for me, and she has left the organization many motnhs ago. She no longer holds her email address, yet she was flagged as the only admin for my account. We did not use many boards as we were trying the system and then soon left it. I now have a serious use for Trello and want to use my same org. email address. I don't mind deleting my previous managed account completely related to that same email address, and starting a new one with the same email address and under my own management. The system appears not to let me do so, and asks me to do it through my Org. admin. She is no longer here, and she does not even hold her old email address anymore.

What can I do? help?


Answers:
author: Markus
body: Hi [@Hani Haider](/t5/user/viewprofilepage/user-id/4673353) ,  

There's two options to solve this.

1) Contact support.atlassian.com and they will be able to assist you further having these restrictions removed.

2) Have your companies IT reactivate the persons account, reset their password then remove the restrictions.   
\^Not sure what country you're from nor what policy your company has around doing this. Purely advise.   

Cheers,  
Mark

comments: author: Hani Haider
body: Thank you so much Mark. makes sense. And appreciated.

Pursued both approaches, but no luck. Neither the State Univ I work for agrees to reactivate the email acocunt of a perosn who left employment (they do not agree for anyone to be them! even for a minute). Nor is Atlassan or Trello asnwering me.

In fact I even asked the admin (my office assoc. who left) to send them a ticket and they did not answer her.

I am a bit backward maybe, and perosnally struggle with huge organisations without ANY PERSON one can talk to ever, no matter what happens. How all of you cope with that is a msytery to me.

But, thanks again. Now opting to use MS Teams and integrated with Planner instead of Trello. Another way of skinning a cat. If I was Trello, I would note what I have done and learn from it a tinye weeny little thing perhaps.


Tags: account
Billing
Asked by Deepak Gangavarapu:

Team

We have uploaded our card details - yet the account is showing expired - we would need your support to activate the system

Thanks

Deepak


Answers:
author: Ang?lica Luz
body: Hello [@Deepak Gangavarapu](/t5/user/viewprofilepage/user-id/4672673),

Welcome to the Atlassian Community!

Checking the details of your site, it's currently active.

Also, I saw that you created a ticket with our customer advocates and they asked some questions to better help you with this request.

If you are still facing this issue, please, let us know more details or add a comment to the ticket below:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1623095>

Kind regards,  
Ang?lica


Tags: account

atl-ca

atl-rvw
Migrating Community Account Activity to personal account
Asked by Wouter:

Hi all!

Previously I was active in the community on the [Atlassian account](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1202446?show=activity) that was linked to my previous employer' organisation, with my previous professional email account.

I would like that my community activity would be transferred to/visible on my personal (this) account.

Has anyone been in a similar situation and has advice on how to get this resolved?

KR,  
Wouter


Answers:
author: Daniel Eads
body: Hi [@Wouter](/t5/user/viewprofilepage/user-id/4656652) ,

While we can't strictly merge the accounts, we can re-associate your previous account with your current email address. I'd suggest not making any meaningful posts on Community in the meantime, as this process does involve essentially "throwing away" the new account associated with your current email address.

This is addressed on [Usernames, privacy, email changes, alter egos, and you](https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964) - I've copied the relevant portion here for your convenience:
> **My email is locked down because it's associated with my company**
>
> In this case, you should create a new Community account using your preferred personal email address. Once set up, actually log in to the Community using this account that is now associated with your personal email address. Important: Do not create any new activity with the new account, as it cannot be migrated or combined with your previous activity.
>
> Then, email communitymanagers@atlassian.com with the following information:
>
> * A link to your original Community profile (the one associated with your company email address) and include the old email address
> * A link to your new Community profile (the one associated with your personal email address) and include the new email address
>
> Your Community Managers can then work to re-associate your history with the profile attached to your personal email address. Remember: Any activity from your new profile will not be migrated, so it's best to leave it blank/unused.

Cheers,  
Daniel \| Atlassian Community Support

comments: author: Wouter
body: Hi Daniel,

That's great news!

I will email communitymanagers@atlassian.com

Thanks.

Wouter


author: Jack Brickey
body: I wish there was a solution for this unfortunately it does not exist as yet.


Tags: account
Can't receive verification email.
Asked by Gaimanov:

My corp email (*edited out by Atlassian Support*) does not receive any verification emails. Been trying to resend them, checked spam, etc. Nothing helps.

Would appreciate any help.


Answers:
author: Daniel Eads
body: Hi [@Gaimanov](/t5/user/viewprofilepage/user-id/4656109) , welcome to the Community!

Your corporate email returned a bounce to our mail servers that's consistent with an error we see sometimes on Office365 organizations. [Following the steps in this article, an Exchange Admin at your company can use this mail flow rule to prevent emails like this from getting blocked in the future.](https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108) As for now, I've cleared the error from our email service provider.

The next invitation email will attempt to be delivered again, but you will need to have the invitation re-sent in order for the email to go out. It won't happen automatically. If your Exchange Admin is able to use that mail flow rule before the invitation is re-sent, it should deliver successfully.

Cheers,  
Daniel \| Atlassian Support

comments: author: Babinkrishna
body: [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694)

I am also having the same issue for the users praveen@niyukta.com and

aswathy@niyukta.com i have already set the rules to bypass.  


Tags: account
Product(s) in Organization not showing
Asked by Olli Lutz:

We cant see under our organization page under product the connected products from our company site.

We created a site page for JIRA Software and JIRA Work Management and added the Organization afterwards. Domain is also verified and i am the only user/admin to the organization and to the site page.

What can we possibly do to solve this issue?

Bests  
Olli


Answers:
author: Olli Lutz
body: ![Inked1112_LI.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/170899iC7297CCC0D024021/image-size/large?v=v2&px=999 "Inked1112_LI.jpg")![Inked111_LI.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/170900i406F5F9B9008F403/image-size/large?v=v2&px=999 "Inked111_LI.jpg")

comments: author: Olli Lutz
body: Has anybody common or same issues? For us is this quiet important to fix because we cant otherwise pin our product to Cloud Host in the EU, which is mandatory


author: Olli Lutz
body: Jira support is not able to give feedback since 1 week. Anybody facing similiar issues?


Tags: access

account

administration

jira

organization

product
????????????????????????????
Asked by ?? ??:

????????????????????????????


Answers:
author: Ollie Guan
body: Hi [@?? ??](/t5/user/viewprofilepage/user-id/4649330) ,

Try to resetpassword or Contact support Team.

<https://id.atlassian.com/login/resetpassword>

<https://support.atlassian.com/contact/>


Tags: account
Adding People to the project not getting a colored circle and initials
Asked by Richard Hubbard:

Why when I add People to a project do some NOT get a colored circle and initials and others do? This keeps them from being recognized when I am trying to add them to a Group.


Answers:
author: Jack Brickey
body: I am unsure why they may all be grey(?) but they can be changed by the individuals at id.atlassian.com


Tags: account
Organization Transfer
Asked by Diego Victor Ronchesel:

I have 2 organizations under my administration:  

Examples:  
1. \<mysite\>.atlassian.net  
2. \<mysite123\>.atlassian.net  

I would like to migrate services from \<mysite\> to \<mysite123\> but still use \<mysite\> for another purposes and reassign the ownership.

Looking at the migration service it says that once migrated the organization \<mysite\> is deleted. Is that possible to recreate it using the same name?

If so, how long after \<mysite\> is deleted I can create it? Instanteniously?

Or, isn't there a way to just migrate the services and transfer the ownership?


Answers:
author: Kieren
body: The examples you've provided aren't organisations, they're sites. The organisation sits above each site. You can rename your organisation to be whatever name you like under the Settings tab in [admin.atlassian.com](http://admin.atlassian.com).

If you'd like both sites to live under the same organisation, then you can complete the product transfer flow here <https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/>

After completing the product transfer, your 'empty' organisation will be removed, but both sites will still exist; \<mysite\>.atlassian.net and \<mysite123\>.atlassian.net

I hope that helps?

comments: author: Diego Victor Ronchesel
body: So, if I want to move OpsGenie and Status page

**FROM** "***My Site*** " (Org) / "*mysite* .atlassian.net" (Site)   
**TO** "***My Site 123*** " (Org) / "*mysite123* .atlassian.net" (Site)   

**BUT**   

I still want to use the Organization "***My Site*** " and the Site "*mysite* .atlassian.net" with other products  

I would still be able to do so, after the Product(s) Transfer is completed.  

Correct?  

<br />

Image below for reference:

![mysite123.png](https://community.atlassian.com/t5/image/serverpage/image-id/170056iE647326C88B468F2/image-size/large?v=v2&px=999 "mysite123.png")


Tags: organization

transfer
Not receiving a verification email.
Asked by Robert Cooper:

Hello,  

I believe some kind of block has been placed on my Email address as it may not have been properly set up when it was linked to JIRA. As of now I can't verify my Email and log in to JIRA to see my tasks, since no Email is being sent with a verification link.  

Could my JIRA account: rob.cooper@agility3.co.uk please be checked for any "bounces" or blockers that are stopping your servers from verifying the Email address please?  

Thanks very much.


Answers:
author: Daniel Eads
body: Hi [@Robert Cooper](/t5/user/viewprofilepage/user-id/4637842) , welcome to the Community!

That was indeed the case for your email account. I've cleared out the bounces and you should be good to go now; any pending invitations should be re-sent but will attempt to deliver this time around.

Cheers,  
Daniel \| Atlassian Support

comments: author: Robert Cooper
body: Great! Thank you very much. I will test tomorrow and report back.


Tags: account

verify
Delete account
Asked by 123:

Hi all, I want to delete or deactivate the org-admin account in Atlassian. But is not working and IT can support delete to me.![Screen Shot 2021-11-12 at 16.20.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/169093i9D71DAF011AF8995/image-size/large?v=v2&px=999 "Screen Shot 2021-11-12 at 16.20.45.png")


Answers:
author: Kieren
body: Hi,

Since your atlassian account is managed by your organization, it can only be deactivated or deleted via the Managed Accounts screens. Info on how that's done can be found here:<https://support.atlassian.com/user-management/docs/delete-a-managed-account/>

Cheers,

-Kieren


Tags: account

cloud
MFA for ALL users of across Atlassian products.
Asked by Martyn Colclough:

I have read and understand the following article :

[Verify a domain to manage accounts \| Atlassian Support](https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/)

But, how do you enable ( for example ) TFA for all users ( confluence \& Jira ) if you have internal company users and also external consultants ? Surely you don't have to verify THEIR domain as well?


Answers:
author: Aneita
body: Hey [@Martyn Colclough](/t5/user/viewprofilepage/user-id/173012)

Thanks for the question! This is something that we're actually exploring now, and have plans to support enforcing 2FA for external users/consultants in the near future.

We're actually in the middle of doing some user testing right now, so if you're interested in sharing your thoughts, send me an email at ayang@atlassian.com and we can schedule a time to chat!

Cheers,

Aneita


Tags: account
Is it possible to know who created Organizations in Jira Service Desk?
Asked by Anwar:

We found in our Jira Service Desk cloud some organizations which are not created by the Admin and Agents don't say who created the domains.  

Is there a way to know, who created the organizations and when?


Answers:
author: Jimmy Seddon
body: Hi [@Anwar](/t5/user/viewprofilepage/user-id/3440631),

I was looking at the REST APIs and I don't even see that information as something you can return there, <https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-get>

The only thing that allows you to know/control "who" is creating organizations, is the JSM Product permission:

![JSMPermissions.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/168857i40F307B24E114105/image-size/large?v=v2&px=999 "JSMPermissions.JPG")I hope that helps!

-Jimmy


Tags: account
Jira emails to old address
Asked by Jarrit:

I'm going to lose my current email address, and as far as I understand I have change my email address everywhere in Atlassian. I can login into Jira, Confluence, Trello and Bitbucket with my new email. And I cannot see my old address anywhere in the settings.

But I still get Jira related emails to my old email. Should I try to find some setting to change, or is it possible that those emails come from some marketing system which is a bit slow?


Answers:
author: Nic Brough -Adaptavist-
body: I think you're right about "old system that is a bit slow to update" is right, but it's not just "marketing" and it's not just "slow". While Atlassian mostly use your Atlassian account for access to stuff, it's not used in all of their systems.

If you've been here in the ecosystem for a while, then you've probably signed up for things that were not using your Atlassian account for your access, and there are still some systems that are not fully using Atlassian accounts. Where you've hit one of these systems, they've taken a copy of your email address, but they don't know to update it when you change your Atlassian account. For the systems that do use Atlassian accounts, or at least do know to synchronise your details, it can take up to 48 hours for the email address to catch up!

I changed mine a couple of years back, and Atlassian asked me to tell them about any I carried on getting on the old email - there were 15 different places they needed to change that weren't looking at my Atlassian account. (Albeit a couple of them were in personal contact lists)

So, yes, it's not unexpected, and the simple answer is you'll want to have a look at what system that is still sending to the old address and poke the owners!


Tags: account

email
Not receiving new account confirmation email
Asked by Mario Tobar:

From time to time, when we have new email accounts created for new hires, and thus invite them to join our Jira, the confirmation email wont arrive, and this happens to several email inboxes  

From the admin side, the invitation is pending, but the user won?t receive that invitation nor the account confirmation email,


Answers:
author: Daniel Eads
body: Hey [@Mario Tobar](/t5/user/viewprofilepage/user-id/4501447) ,

Apologies for the delay in response as you pinged me on a previous thread - just wanted to acknowledge here on this question that it appears that Support has sorted out the invitees from your domain!

Cheers,  
Daniel \| Atlassian Community


author: Suvradip Paul
body: Hi [@Mario Tobar](/t5/user/viewprofilepage/user-id/4501447) ,

Thanks for posting and welcome to the community.

I am assuming you are in at least standard plan. Did you check with Atlassian Support and hear anything from them?


Tags: account
Re: Re: Which is the TAX ID of Atlassian?
Asked by billing AGIT:

Hi Daniel and Team,

can you provide Tax ID/TIN for Indonesia?

because we need to reflect that number in our internal account system too.

if Atlassian doesn't have Tax ID/TIN for Indonesia. What should we do with 10% GST stated on the invoice? because we will make payment via bank transfer.

thank you


Answers:
author: Daniel Eads
body: Hi [@billing AGIT](/t5/user/viewprofilepage/user-id/4619938) , welcome to the Community!

I've moved your question from [where you asked it](https://community.atlassian.com/t5/Atlassian-Account-questions/Which-is-the-TAX-ID-of-Atlassian/qaq-p/1438814) to its own thread in order to keep the replies organized.

Atlassian is a tax resident of Australia, and barring another number to use specific to your country in the Vendor profile (example, the US TIN), you may want to use the ABN: 53102443916. In the Tax Information section of our [How to Pay page](https://www.atlassian.com/licensing/purchase-licensing/howtopay) , there is a link to the Australian Taxation Office Certificate of Residency for Atlassian that you may want to use. If you require a version of this document specific to an individual country such as Indonesia, you can [contact our billing and licensing team](https://support.atlassian.com/contact) to request the specific certificate.

Cheers,  
Daniel
How to set sending the daily report email via jira automation?
Asked by yy c:

We need send daily report to some people,and hope get the data from jira kanban.

1.Trigger condition :such as when some issue add a subtask,or add some story/task card,or when add some comments for a issue,etc.

2.Email Template: Everyday ,it can summary assignee's work list by date.

and show the fileds and values as below via table:

Key \\ IssueSummary \\Assignee \\ Reporter \\Update Date\\Status\\ Time Spent\\

Date Started\\Labels


Answers:
author: Aron Gombas _Midori_
body: I see at least four options for these:

1. Using [filters and filter subscriptions](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/). This is simple and free, although not very flexible.
2. Using automation rules. It is more flexible, but you can only send relatively simple emails.
3. Using the [Better PDF Automation](https://marketplace.atlassian.com/apps/1212108/better-pdf-automation-for-jira-free?hosting=cloud&tab=overview) app to email the filter output or even a Jira dashboard. If you take the dashboard approach, you can make the daily report rich, using charts, multiple gadgets, etc.!
4. Using the [Better Excel Automation](https://marketplace.atlassian.com/apps/1212797/better-excel-automation-for-jira-free?hosting=cloud&tab=overview) app to email the filter output as an Excel spreadsheet enhanced with formulas, Excel charts and so. See the screenshot below. If Excel is a format that suits your use case, it is also a powerful approach!

Each of these has its virtues, decide what is more important to you.

![send-xls-result-cloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/348109iFE9486715E550A96/image-size/large?v=v2&px=999 "send-xls-result-cloud.png")

*(Discl. item 3 and 4 are developed and supported by our team.)*


Tags: jira-unknown-hosting-type

unknown-hosting-type