problem when trying to access email configuration on customer channels
Asked by Tiago Luiz Boaretto:

I need to edit the email configured in the client's channels,

but when I try to access the screen it shows the message

"This project is not available"

Has anyone had this kind of problem, could you help me?

![Screenshot_1.png](/t5/image/serverpage/image-id/339397iA61DDC33E70052BB/image-size/large?v=v2&px=999 "Screenshot_1.png")![Screenshot_2.png](/t5/image/serverpage/image-id/339396iAD3F424C46F980A7/image-size/large?v=v2&px=999 "Screenshot_2.png")


Answers:
author: Tiago Luiz Boaretto
body: I opened a request with them and managed to resolve it.

<br />

With my free Jira account, I needed to switch to the standard account to be able to open the ticket with them (I don't know if there is another way).

<br />

The problem was with my user I was only defined as an administrator and to be able to access these parts that were failing I had to be defined as an agent as well.


author: Jack Brickey
body: Hi [@Tiago Luiz Boaretto](/t5/user/viewprofilepage/user-id/5558270) , I have not seen this. Can you access by going into the project settings \> email requests?

comments: author: Tiago Luiz Boaretto
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) in project settings \> email requests

I have the same problem

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/339424i578A002BC6A3249C/image-size/large?v=v2&px=999 "Screenshot_3.png")


author: Jack Brickey
body: Ok so is everything else working in the project? Can you create, view issues? Also, there is a link in your image. What does is state and where does it take you?


author: Tiago Luiz Boaretto
body: This link?

opens the list of existing projects

![Screenshot_4.png](https://community.atlassian.com/t5/image/serverpage/image-id/339499iE4BEA8050EB8E753/image-size/large?v=v2&px=999 "Screenshot_4.png")![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/339498i9660D7F1DE94DC46/image-size/large?v=v2&px=999 "Screenshot_5.png")


author: Tiago Luiz Boaretto
body: I can create edit and delete items, it is in the configuration tabs that seems to be the problem.  
I created a video showing the navigation in the project

<https://youtu.be/SHOK8RqQQgc>


author: Adolfo Casari
body: [@Tiago Luiz Boaretto](/t5/user/viewprofilepage/user-id/5558270)i suggest you to open a request to Atlassian Support. Maybe there is a conflict with some addon.


author: Tiago Luiz Boaretto
body: I opened a request with them and managed to resolve it.

<br />

With my free Jira account, I needed to switch to the standard account to be able to open the ticket with them (I don't know if there is another way).

<br />

The problem was with my user I was only defined as an administrator and to be able to access these parts that were failing I had to be defined as an agent as well.


author: Adolfo Casari
body: [@Tiago Luiz Boaretto](/t5/user/viewprofilepage/user-id/5558270)The message you got is wrong and/or poorly translated to portuguese. I tested it in Data Center and I get one the tells what the problem is:

![imagen.png](https://community.atlassian.com/t5/image/serverpage/image-id/339817i9DB0D72D454A387F/image-size/large?v=v2&px=999 "imagen.png")


author: Tiago Luiz Boaretto
body: [@Adolfo Casari](/t5/user/viewprofilepage/user-id/853257) Hmm true it looks like that

Thank you for your help


Tags: cloud

jira-service-management

jira-service-management-cloud