youngmon/atlassian-qna huggingface dataset:
Is there a way to collect Analytics from YouTube links that are posted to my Confluence homepage?
Asked by Kevin:

I understand I am able to see Analytics through the "Analytics Cockpit", however, I'm only able to see page visits and blog visits? Am I able to view analytics for YouTube videos or article links on the page as well through the system or would I need to purchase a 3rd party application? Thank you for your time?


Answers:
author: Brant Schroeder
body: [@Kevin](/t5/user/viewprofilepage/user-id/5421313) Since you are on data center you can use Google Analytics if you want. This would be an easy and free way to get information on the things you are talking about.

comments: author: Kevin
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) ,

Thank you for letting me know! How would I go about using Google Analytics?


author: Brant Schroeder
body: [@Kevin](/t5/user/viewprofilepage/user-id/5421313) There are a couple of ways to do this.

1. If you want it added to every single page. You can add it to the custom HTML section found in the configuration. To do this you will need to do the following:

* Go to Confluence administration by clicking on the Cog in the upper right hand corner.
* Under the Look and Feel section there will be custom HTML, click it
* Then on the page click edit
* Add the Google JavaScript snippet to At end of the HEAD section and hit save

2. If you want to add it to only some of your pages.

* *Create a new page* in your space titled "Google Analytics" to hold the tracking code.
* Using the wiki markup editor, add the following to that page:  
  {html}  
  *javascript code copied from Google Analytics*   
  {html}
* Then, at the bottom of each page that you want Analytics to track, use the include page macro to include the Analytics tracking code page, using the name of your Google Analytics page. Place the following code at the bottom of the content on the page. For example: add {include:Google Analytics} to the bottom of your page.

3. Yu can also create a custom macro and then users can add it to pages.


Tags: confluence-data-center

data-center
How do I add custom formatting, like font colors and font faces to my pages?
Asked by Alessandra Curcio:

I want to be able to add specific colors and font faces to my pages. How can I do this? Can I add CSS and custom formatting to my pages?


Answers:
author: Jan Kuntscher - appanvil - Aura Karma Mantra
body: Hey [@Alessandra Curcio](/t5/user/viewprofilepage/user-id/5564970)

The only app offering diverse font families and unparalleled customization options for your Confluence pages is Karma. Best of all? It's FREE! Check it out here: [Karma on Atlassian Marketplace](https://marketplace.atlassian.com/apps/1228839/karma-confluence-page-builder-content-formatting-free?hosting=cloud&tab=overview).

Best regards,

Jan


author: Matthew_Christiansen_Adaptavist
body: Hi [@Alessandra Curcio](/t5/user/viewprofilepage/user-id/5564970)

Welcome to the community

There are plenty of different applications that can help you achieve different formatting on your pages within the marketplace.

You could check out the [Content Formatting Macros](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=cloud&tab=overview) app from one of our teams. Happy to have someone arranged a demo if that helps you.

Cheers Matt


Tags: cloud

confluence-cloud

css

font
Preventing page deletion
Asked by George Passantino:

We're creating a public page in Confluence Cloud for people to put in their ideas to improve operations through efficiencies. It needs to be globally writable, but is there any sort of mechanism to prevent someone from deleting the entire page?


Answers:
author: Rishabh Jhawar
body: Hello [@George Passantino](/t5/user/viewprofilepage/user-id/5564981)

Go to the space settings \>\> user permission and manage the delete permission as needed.

![temp jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/341034i88F6191070F75EA2/image-size/large?v=v2&px=999 "temp jira.png")


author: Manoj Gangwar
body: Hi [@George Passantino](/t5/user/viewprofilepage/user-id/5564981) ,

Welcome to the Atlassian Community!!

You can restrict the ability to delete pages by setting permissions at the space level. Go to the space settings, navigate to "Permissions," and then adjust the "Delete" permissions for different user groups. Ensure only trusted users or groups have the permission to delete pages.


Tags: cloud

confluence-cloud

confluence-server

server
Export Personal space from Server as Global Space for import to Cloud?
Asked by Larry Wilson:

Hi All,

Is there any way to massage the data in an exported (Server) Personal Space to allow import to a Cloud Instance as a new (general) Space?


Answers:
author: Anandhi Arumugam
body: Hi [@Larry Wilson](/t5/user/viewprofilepage/user-id/5027615) I would suggest that you import as a Personal space and then move the pages and the children to a Global space. Hope this helps!

comments: author: Larry Wilson
body: If I was an Administrator, that would be great. I suppose that is my only method.


author: Anandhi Arumugam
body: I think yes, this would be the only way to get this done natively.


Tags: cloud

confluence-cloud
Smart values for custom content properties on Confluence pages
Asked by IL:

Does Confluence Cloud automation support smart value references for custom properties that have been added to pages? In particular, I'm talking about key-value pairs that you can for instance GET from or POST to a page via the REST API using the endpoint

https://\[domain\].atlassian.net/wiki/api/v2/pages/\[pageId\]/properties

If there is, can someone please specify the schema for the smart value for me? I imagine it might look something like {{page.properties.\[keyName\]}} or something of the sort.


Answers:
author: Dan Breyen
body: Hi [@IL](/t5/user/viewprofilepage/user-id/5466734) I found this Knowledge article on [Smart Values for Confluence](https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/) from Atlassian. I may be missing something, but I don't see any Smart Values for custom field.

Hope that helps.


Tags: cloud

confluence-cloud
How can a user view all of their comments?
Asked by Michael Hordern:

Is there a way for a user to see all (unresolved?) comments they previously made across all pages? Similar to what you can do with tasks.

The use case is: I added a bunch of suggestions and requests across a series of documents and I want to go back and check if folks have replied or resolved them....


Answers:
author: Dave Mathijs
body: Hi [@Michael Hordern](/t5/user/viewprofilepage/user-id/1681495) welcome to the Atlassian Community!

Comments are not yet searchable via JQL.

Check out the open suggestion and add your vote: [JRACLOUD-20455 - Allow comments in JQL strings](https://jira.atlassian.com/browse/JRACLOUD-20455)

comments: author: Dave Mathijs
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) text \~ will search in Summary, Description and other text fields, but not directly in comments.

Some Jira third-party apps allow for searching within comments using JQL.

For example: issueFunction in commentMatches("text you are searching for")

If you're comfortable with using REST API, you can script a solution that retrieves comments and filters issues based on comment content.


author: Michael Hordern
body: Thanks [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) but my question was about Confluence specifically - I thought I'd posted it in the correct group. If I've understood your reply (and the linked suggestion) you're talking about Jira.

However, I am comfortable with calling an API so if there's a similar facility in Confluence I'd be happy to give that a go.


author: John Funk
body: [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) will the text \~ syntax not search Comments also?


Tags: cloud

confluence-cloud
Just upgraded to Confluence 9.0.1 and my Sidebars are empty
Asked by M?rten Woxberg:

On all of the Spaces I have on my Test-server the Sidebars are empty after upgrading.

Not even the Cogwheel and the Space Tools menu is there.

If I go into Space Directory and select the (i) for any space, the Sidebar renders but without any shortcuts or Page Tree

![Sk?rmbild 2024-08-09 095305.png](/t5/image/serverpage/image-id/340924i2BA664CEDC61C603/image-size/large?v=v2&px=999 "Sk?rmbild 2024-08-09 095305.png")

Logs says this:

```
2024-08-09 10:21:19,040 ERROR [ajp-nio-0.0.0.0-9809-exec-9] [plugin.descriptor.web.ConfluenceWebInterfaceManager] getHtml Failed to render web panel: com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel@3921e481 -- page: 170655840 | referer: https://confluencetest.test.ltu.se/display/DOS/Infrastruktur+och+Teknisk+Support | traceId: 3a25d64e6c57ccb1 | userName: woxwox | action: viewpage | url: /display/DOS/Infrastruktur+och+Teknisk+Support java.lang.NullPointerException: Cannot invoke "java.util.Map.size()" because "<parameter1>" is null
```

The entire sidebar is missing from the HTML. Including the hidden parts about not being able to access the sidebar:

In 9.0.1

![9.0.1_Sk?rmbild 2024-08-14 083226.png](https://community.atlassian.com/t5/image/serverpage/image-id/341638i122FF9924D1654BA/image-size/large?v=v2&px=999 "9.0.1_Sk?rmbild 2024-08-14 083226.png")

Versus 8.9.1

![8.9.1_Sk?rmbild 2024-08-14 083308.png](https://community.atlassian.com/t5/image/serverpage/image-id/341639iB2B0D426BB3194AB/image-size/large?v=v2&px=999 "8.9.1_Sk?rmbild 2024-08-14 083308.png")


Answers:
author: M?rten Woxberg
body: The Answer was that the Custom Page Layout has changed in 9.0 so the code that was there from Atlassians side did no longer work.

Resetting the Custom Page Layout and re-applying our changes fixed the issue


author: Marc - Devoteam
body: Hi [@M?rten Woxberg](/t5/user/viewprofilepage/user-id/3945677)

I hope one of these KB articles can help you out.

1. <https://confluence.atlassian.com/confkb/error-rendering-webpanel-no-renderer-found-for-resource-type-300814261.html>
2. <https://confluence.atlassian.com/jirakb/error-rendering-webpanel-1333331815.html>

comments: author: M?rten Woxberg
body: Thank you, but no.

Setting wait didn't help and I don't have any problems with Modules not being loaded so the second link also didn't solve the problem.


Tags: confluence-data-center

confluence-server

data-center

server
About adding comment to the Jira Issues
Asked by Warren Chan:

Hi, so I added the comment in my Jira Issue element, but there is no comment shown on there. Also I noticed there are 2 configure, 1 is comment, 1 is comments, what's the different? On the other hand, I would like to add a column to indicate the criticality/ user impact so that any of us can mark down and prioritize accordingly, is it possible ?![Annotation 2024-08-09 104225.png](/t5/image/serverpage/image-id/340880iA935EE5D8981AC2E/image-size/large?v=v2&px=999 "Annotation 2024-08-09 104225.png")![Annotation 2024-08-09 104551.png](/t5/image/serverpage/image-id/340881i7EB33B59B5095B55/image-size/large?v=v2&px=999 "Annotation 2024-08-09 104551.png")


Answers:
author: Victor Law
body: Hi [@Warren Chan](/t5/user/viewprofilepage/user-id/5564429)

As far as I know, the **Comment** is not supported for Jira issues macro in Confluence Cloud:

Kindly refer to the following Atlassian ticket for your reference:

<https://jira.atlassian.com/browse/CONFCLOUD-32764>

Thank you.

comments: author: Warren Chan
body: I see, thanks for the answer, it is a bit confuse when there is an option in configure but is not available to use. So there is no way to add a column to indicate the criticality/ user impact so that any of us can mark down and prioritize accordingly and more easy to read? Only can use text ?


author: Victor Law
body: Hi [@Warren Chan](/t5/user/viewprofilepage/user-id/5564429)

I suspect the Atlassian team is working on the feature, but it would be great to raise a ticket to check with the Atlassian team for confirmation.

<https://support.atlassian.com/contact/#/>
> On the other hand, I would like to add a column to indicate the criticality/ user impact so that any of us can mark down and prioritize accordingly, is it possible ?

Perhaps you should consider utilizing the native **Priority** field in Jira to indicate a ticket's urgency.

Alternatively, you may set up an **automation** to map the **Priority** field into a single-select list custom field with text and add the field into the column.

Thank you.


author: John Funk
body: Agreed - it wouldn't hurt to open a support ticket to get their feedback and make your request known.


Tags: cloud

confluence-cloud

jira-issue
Profile - Title
Asked by Bridgett Blount:

Hello!

I'd like to know how my job title is updated. Does it pull from a file, Workday, or another source?

Thanks!


Answers:
author: Brant Schroeder
body: [@Bridgett Blount](/t5/user/viewprofilepage/user-id/5564414) welcome to the Atlassian community

This really depends on how your instance is setup. It would be best to contact your Administrator and ask them where it is pulling the information from.

comments: author: Bridgett Blount
body: Thank you! How would I locate my administrator info?


author: Brant Schroeder
body: [@Bridgett Blount](/t5/user/viewprofilepage/user-id/5564414) I am assuming that you work at a large organization. I would suggest talking to your enterprise IT group and finding out that way.


Tags: atlassian-accounts

cloud

confluence-cloud

not-applicable
Excerpt lock to version /Bake Excerpt feature or recommended workflow
Asked by tkrogh:

Hi,

We are planning to be using Excerpts heavily in our Production Confluence Spaces, and our teams are requesting a solution/workflow for the following, which we wish to understand if it can be done:

Set a lock to a certain certain version (or date) of the excerpt content in question, meaning that the include excerpt will stop updating after that version or date for the selected excerpt.

Our team needs this as several projects will be inserting excerpts from i.e. a training page, but at a certain date or version this project will no longer need to be kept updated and the team wants to be able to go back to that page and see the exact version of the excerpt that was used at the time this project delivered. While the Excerpt could keep changing in the future and be needed for other include excerpts with the latest excerpt updates.

Best Tea


Answers:
author: Kristian Klima
body: Hi [@tkrogh](/t5/user/viewprofilepage/user-id/5430831) and welcome to the Community.

While this is not possible natively in Confluence, you can do it with an app.

In a nutshell... [Scroll Documents](https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluence?hosting=cloud&tab=overview) from K15t supports the standard way of versioning content (semantic versioning, for example).

The way it works is that it creates virtual Documents (a document can be the Entire Space or any section of a space). Then you create 'snapshots' of those documents - those snapshots are your versions. These snapshots/versions can be browsed independently as standalone 'spaces'.

So you work in your Confluence space (a Scroll Document) - this will be your permanent working version, at the end of each month you create a snapshot (say July 2024, August 2024).

Those versions (snapshots) will stay intact, frozen in time if you will.

comments: author: tkrogh
body: Hi Kristian,

Thank you for sharing.

I have it on my backlog to check out K15 products, but for now we will need to work with what we have out of the box in Confluence.

Thanks.

Best Tea


author: Barbara Szczesniak
body: [@tkrogh](/t5/user/viewprofilepage/user-id/5430831) If you don't want to use 3rd-party apps, but want to have a snapshot of the excerpt(s) for a specific release, I would think you might just want to generate a PDF of the pages containing the excerpts or the excerpt includes and labelling them with the release number.

You could then attach those PDF files to the page for easy accessibility later.


Tags: cloud

confluence-cloud
Atlassian CLI Java configuration
Asked by Greg Johnston:

I need to load a certificate onto the Java used by ALCI to allow communication to my Confluence Data center instance.

I assumed ALCI was using the JAVA_HOME of the linux server I am hosting it on but when I check the config I see it is using:

Java name . . . . . . . . . . : Substrate VM  
Java version . . . . . . . . : 17.0.10

I found this documentation

<https://appfire.atlassian.net/wiki/spaces/SUPPORT/pages/89129234/Resolving+PKIX+Error+when+Connecting+to+Jira+and+Confluence>  

Not specific to my issue but I did try adding :

export ACLI_JAVA_OPTS="-Djavax.net.ssl.trustStore=$JAVA_HOME/lib/security/cacerts"  

to bashsrc, acli.properties, acli-service.properties. This did not work.  

I either need to point ACLI to use the server JAVA_HOME or load the cert onto this Java 17 that I cannot find.  

Any guidance would be appreciated.  

Thanks


Answers:
author: Stefan Stadler
body: Hi Greg,

I am not 100% sure if this is also valid for your version of acli, but we managed to use our JRE in order to only have to use one place.

We therefore created a file to start the acli, which has the following content:

```
#!/bin/bash

settings="-Dfile.encoding=UTF-8"
cliJar=/opt/acli/lib/acli.jar
JRE_HOME=/opt/openjdk11
propertyFile=/opt/acli/acli.properties


$JRE_HOME/bin/java $settings -DACLI_CONFIG="${propertyFile}" -jar "${cliJar}" "${@:1}"
```

As this is for Linux, Windows might vary slightly.

However, the key point here is that you run the acli.jar using the JRE of your choice. That allows you to reuse all the certificates that have been loaded into that JRE as well.

The "${@:1}" at the end is just passing the command parameters from calling the file into the resulting command as well.

Hope this helps :)


Tags: confluence-data-center

confluence-server

data-center

server
How do I merge accounts (post May 2017 id change)?
Asked by Pablo Fernandez:

Hello,

I have two separate JIRA accounts for two separte companies and now it seems I can access them only one at a time due to the new id system.

When I log in with pupeno@company2.com I lose access to company1.atlassian.com. My Atlasian ID when I'm logged in into company2.atlassian.com shows my personal email address pupeno@personal.com.

What should I do to be able to access both at the same time? Merge them?


Answers:
author: Leefe Hicks
body: I think there are many people looking for a merge solution at this point in time, due the new Atlassian ID.

My suggestion would be to either:

* User 2 diffeent browsers to login to the different Jiras
* Open an extra browser window in 'Incognetio' mode, that way the 2 logins are separated

comments: author: J. Pablo Fern?ndez
body: If you are going to do that, having two profiles in the same browser is the preferable way to go; but this is not an answer to how to merge accounts. I already know how to open more than one browser/profile, I'm trying not to because it's really annoying and I didn't have to do this a couple of weeks ago.


author: Leefe Hicks
body: Yep, I understand the problem of trying to deal with multiple logins to the same system. I am interested in how to merge things too.

And it is going to get worse when Atlassian mash Trello into the Atlassian ID family :(


Tags: account

merge

user
Maintenance window for global clients
Asked by Ursan Sachdeva:

Just wondering someone might be able to help me with a question regarding maintenance windows. We have offices in different parts of the world (AU and US) which are nearly 12 hours apart in time and when it is night time in one location, it is peak office time in another. Our server time is set to AU timezone which also defines our maintenance windows. However, this causes disruptions to Confluence/Jira usage in the US office as it is daytime there. Has anyone else experienced a similar kind of issues with Atlassian and what other options are there for the maintenance window setup?


Answers:
author: Marcelo Horlle
body: Hey Ursan,

I think that if you are looking for a maintenance window that wouldn't bring much harm to all of your users in both countries, then you could do it between 6PM and 10PM, Sydney Time. This would be something between 3AM and 7AM in Austin, for instance. I believe tha the number of users at this time wouldn't be on peak at all, allowing you to run the needed maintenances.

The cities I user above are just examples, but to help you on this quest, paste your two cities on [World Time Buddy](https://www.worldtimebuddy.com/) and look for a timestamp of lower peak for both of them and them choose it as your maintenance window. I know it is not easy, due to the time difference between cities, but I am sure that you can find a suitable time to do that.

Another thing that companies usually do is to host a server in each of these countries, so you can run maintenance on them without affecting anyone.

Hope it helps, have a great week ahead!

comments: author: Ankit Arora
body: > [@Marcelo Horlle](/t5/user/viewprofilepage/user-id/1135455) you mentioned "Another thing that companies usually do is to host a server in each of these countries, so you can run maintenance on them without affecting anyone."

For a JIRA cloud Instance, how can we host a server in 2 separate countries?


Tags: account

confluence

confluence-cloud

high-availability

jira-cloud

maintenance
How long should it take to send user account verification email from JIRA
Asked by Tony Wallace at Cray:

Our JIRA cloud instance just converted to user accounts on Apr 25.

Now, one of the existing users just tried to login for the first time since Apr 25. The login screen told him to look for the user account verification email message. No email has arrived, and it has been 15 minutes. I checked that his email address was right, and that inbound email was being delivered.


Answers:
author: Tony Wallace at Cray
body: It took about 45 minutes but the email finally came.


Tags: account
Is there any way to force the login page from a stale session?
Asked by Ashleigh Friloux:

Ive noticed that Confluence and JIRA both keep open a stale session and the session never times out, it isnt until you try to access the stale browsing session by clicking on something until it reverts you back to the login page.

Is there anyway to force the login after a certain length of time?


Answers:
author: AnnWorley
body: I am not aware of a method to force the stale sessions to revert to the login page, but I use a Chrome extension called "Super Auto Refresh" to keep sessions from timing out.

comments: author: Ashleigh Friloux
body: Thank you.


Tags: account

confluence-development

jira-development

jira-software
Where are my Karma Points?
Asked by Chander Inguva:

When we migrated from answers to atlassian community, i only see Accepted Answers, where are the points? Can'tw e get them back.


Answers:
author: Monique vdB
body: Hi Chander -- they are not displayed anywhere for now. But when we launch a point system here, your points will be reflected in that new system.

comments: author: Chander Inguva
body: When can we expect that Monique?


Tags: atlassian-answers-migration

community

feedback

karma
Hello Atlassian, do you track the severe login errors here and give us all a status?
Asked by Elmar Geese:

As other people already reported login does not work. This costs us real money. Please give us a status.


Answers:
author: Daniel Eads {unmonitored account}
body: Hi Elmar,

Atlassian tracks the status of their services at [status.atlassian.com](https://status.atlassian.com) - you can subscribe to updates to the whole Atlassian ecosystem or choose which individual pieces you want to be notified on. Currently there does seem to be a problem with logins affecting multiple systems - hopefully they resolve it soon!


Tags: account

community

login