youngmon/atlassian-qna huggingface dataset:
Creating a simpler card from an existing card
Asked by Brodie Lee-Little:

when a card from another board is automated to copy into a list on a different board, can you create an automation to create a simpler card with less information in a list on the board it was just copied too?


Answers:
author: Brittany Joiner
body: [@Brodie Lee-Little](/t5/user/viewprofilepage/user-id/5546492) yes! are you using the card copy automation or the create a card automation? I recommend using the create a new card option, because you can choose what to copy over, for instance if you just want to copy the card name, that's all you need to copy. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336212iE92CBE289C3D962B/image-size/large?v=v2&px=999 "image.png")

Use variables like {cardname} to create a new card with the same name as the original card, and click the pencil icon to type {carddescription} to copy over the description.

comments: author: Brodie Lee-Little
body: i wanna take the name and some of the the custom fields. is that possible or can you only do name and description?


author: Brittany Joiner
body: [@Brodie Lee-Little](/t5/user/viewprofilepage/user-id/5546492) yes! you'll use this action for "create a new card" and use the title {cardname} to copy the trigger card name, and then you'll go to the Fields set of actions, and pick the custom fields and reference the custom field values from the trigger cards. These docs explain more about how to reference custom field values: <https://support.atlassian.com/trello/docs/working-with-custom-fields/>


author: Brittany Joiner
body: [@Brodie Lee-Little](/t5/user/viewprofilepage/user-id/5546492) if this was helpful, would you mind clicking the Accept Answer button so folks who are looking for the same know there's an answer in here?

Also, you might be interested in joining the Trello Trailblazers Atlassian Community Events chapter! We have events each month talking about how to do cool things in Trello: <https://ace.atlassian.com/trello-trailblazers/>


Tags: cloud

trello-cloud
'Move' card between lists not working
Asked by robbie_hemsley:

When I try and move a card on a board to a different list in the same board, it's not allowing me to scroll through the different list options to find the list that I want to transfer the card to.

![Screenshot 2024-07-17 at 16.25.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/336123iFF279D8678F27233/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 16.25.17.png")


Answers:
author: Brittany Joiner
body: [@robbie_hemsley](/t5/user/viewprofilepage/user-id/3347981) i think that actually might be a bug, but this modal you're seeing is a very light version of automation, I'd recommend going to the automation section and trying. Click the lightning bolt at the top of your Trello board:   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336213i2C2196CB9D9FF84A/image-size/large?v=v2&px=999 "image.png")

And then choose **Rules**, then click "Create automation" and "Add trigger".

Then click the blue plus button next to the trigger you want (I can't tell what the trigger is based on the modal there), and then after you add a trigger, you should see the move actions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336214iC09EFE8E08F62776/image-size/large?v=v2&px=999 "image.png")

(By the way, here's a [live learning I did about Trello automation](https://youtube.com/live/WlT6AdfiUS0?feature=share), which might give you more context around how to find automation and what all you can do with it!

comments: author: robbie_hemsley
body: Hi, thanks for getting back to me. However I don't think this fixes my problem.

There is no 'trigger' for when I want the card to move. I just want to be able to move cards from one list to another at will and see all the options for the lists that I have on the board so I can move it there.

Do you know if this bug is being worked on? Will there be a fix? [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)


author: Brittany Joiner
body: [@robbie_hemsley](/t5/user/viewprofilepage/user-id/3347981) oh you don't want to use automation then! Just go to the top of the card and click the list name, and you'll see a modal appear for moving it, and it will have all the lists that you can select from:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337364i31ACFBF3D4CBA76B/image-size/large?v=v2&px=999 "image.png")


author: Brittany Joiner
body: [@robbie_hemsley](/t5/user/viewprofilepage/user-id/3347981) if this was helpful, would you mind clicking the Accept Answer button so folks who are looking for the same know there's an answer in here?

Also, you might be interested in joining the Trello Trailblazers Atlassian Community Events chapter! We have events each month talking about how to do cool things in Trello: <https://ace.atlassian.com/trello-trailblazers/>


author: robbie_hemsley
body: Thanks for all your help Brittany! Very fast responses and helpful.


Tags: cloud

trello-cloud
403 ERROR - The request could not be satisfied.
Asked by Patrik Schneider:

Getting 403 error for 2 days on attachment download.

I saw some threads with one update that came 14th of March, but i still can't access the file.

```
<body>

<h1>403 ERROR</h1>

<h2>The request could not be satisfied.</h2>

<hr noshade="" size="1px">

Request blocked.

We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

<br clear="all">

If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

<br clear="all">

<hr noshade="" size="1px">

<pre>Generated by cloudfront (CloudFront)

Request ID: z6s2jxYfZ9-TaaJTINPgSiNa3B-reRZDo0WSyQQ6IppvvHtA3dbl8w==

</pre>

<address>

</address>

</body>
```


Answers:
author: Brittany Joiner
body: [@Patrik Schneider](/t5/user/viewprofilepage/user-id/5546264) where is the context that you're using this? Is this an application you've built? If you're building with the trello APIs, you might want to post in the Atlassian Developer community: <https://community.developer.atlassian.com/>  

You may also need to submit a bug report, let me know if you're unable to do that and I can escalate this issue to Atlassian!

comments: author: Patrik Schneider
body: Im using Trello app, 13th of March i uploaded attachment on card and now i can't download it. i was trying to reach atlassian support and submit a bug, but i ended up here, for whatever reason (atlassian support pages redirected me here).

So if there is a way, to submit a bug directly to atlassian, please let me know.


author: Brittany Joiner
body: Interesting, if you a paid user, you can submit a but ticket at <https://support.atlassian.com/contact/#/>

Let me know if you're not a paid user, and i can click an escalate button on this issue to an Atlassian Support Member can come take a look.


author: Patrik Schneider
body: Sorry for long inactivity.

Sadly im not paid user (don't even need it), but problem is still there.

Thanks a lot for trying to help!


author: Nicolas Grossi
body: [@Patrik Schneider](/t5/user/viewprofilepage/user-id/5546264) Welcome, I hope someone from atlassian will take a look shoortly.

Nicolas


Tags: cloud

trello-cloud
I believe I accidentally deleted by my Workspace and the Board.
Asked by Catherine Brown:

I was trying to get rid of a board I no longer used, but it seems I deleted the current and new one as well. I clicked on "closed boards' section and saw none.

However, I was not the Administrator of the Workspace/Board as I am replacing the person who was in this position. I was a 'Guest'.

Is it still possible to retrieve the board the deleted?


Answers:
author: Brittany Joiner
body: [@Catherine Brown](/t5/user/viewprofilepage/user-id/5209592) can you reach out to the person who was the administrator and see if they are still able to access the board? If you are not an admin, i don't think you have access to delete, only to *leave*. Check with the admin and see if they are able to add you back.


Tags: cloud

trello-cloud
thumbnails and attachments don't show up anymore
Asked by Jane Syme:

all of my images on the bottom of the card aren't showing up. it's just blank space next to each attachment and i have to actually click on it to view it. HELP!!!!!


Answers:
author: Gaurav Kataria
body: We are investigating.


author: Andrew Fecenko
body: Hi [@Jane Syme](/t5/user/viewprofilepage/user-id/5544232)   
I suspect this is an issue caused by a browser extension.  

Could you see if this issue persists when using a different browser?

comments: author: Jane Syme
body: yes, we did extensive trouble shooting. tried different browsers, used my app and laptop and didn't have the issue there. had it in all other browsers. I'm assuming it's a setting on my computer alone.


author: Nicolas Grossi
body: This is a know for some days now, i hope someone from Atlassian will take care.

Nicolas

comments: author: Jane Syme
body: thanks for that!


Tags: cloud

trello-cloud
Change administrator in the free version
Asked by Marie-Louise Sobe:

Hello,  
I will soon be leaving the company and my email address will also be automatically deleted. How can I change the admin starter for a board? We only have the free version.  

Thanks for the help,  
regards,

Marie


Answers:
author: Brittany Joiner
body: [@Marie-Louise Sobe](/t5/user/viewprofilepage/user-id/5546055) are you trying to transfer to someone else on the board? You should be able to pick another board member and designate them as a admin! Go to share options and select the dropdown next to the member:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336215i7014ABE2D5F35FF2/image-size/large?v=v2&px=999 "image.png")

comments: author: Marie-Louise Sobe
body: Thanks Brittany, it didn?t work yesterday, I changed in "Menu" the "Settings" "Add and remove members" from "members" into "admins".  
Your answer helped me so fast, thanks a lot.


author: Brittany Joiner
body: [@Marie-Louise Sobe](/t5/user/viewprofilepage/user-id/5546055) perfect! I am so glad to help!


author: Alex Koxaras _Relational_
body: Hi [@Marie-Louise Sobe](/t5/user/viewprofilepage/user-id/5546055) and welcome to the community!

First you have to transfer the boards and after to make an admin your personal account, and remove the one with your company's email:

<https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/>

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

Let me know if that helps!

comments: author: Marie-Louise Sobe
body: Hi Alex, this seemed complicated, I tred the easier way (answer below) and it worked. Thanks for your help ;-)


Tags: cloud

trello-cloud
Subscription Billing
Asked by Michelle Farbotko:

I have just signed up with an annual subscription for 2 members. Is it possible to invite other members and pay for them on a monthly basis??


Answers:
author: Rasmus Wulff Jensen
body: Billing terms are on workspace level, so you can't pay for some Annuly and others Monthly.

Details of switching to monthly billing for a workspace (<https://community.atlassian.com/t5/Trello-questions/Billing-How-to-change-from-anual-to-monthly-payments/qaq-p/2454422>)


Tags: billing

cloud

trello-cloud
i would like to change my account email
Asked by Edward Lee:

Regarding my domain hosting of the compunet.my got an issue, I may change my email address to [compunet688@gmail.com](mailto:compunet688@gmail.com) for the replacement email. Please keep in mind that and changed my email address and account to [compunet688@gmail.com](mailto:compunet688@gmail.com) instead of [edward@compunet.my](mailto:edward@compunet.my). Thanks. Once your system changes to my new email address please forward an email to let me know that you have done. Thanks   

Last time I was using Google account to login, I would like to use compunet688@gmail.com . Please assist and reply ASAP. THQ


Answers:
author: Nicolas Grossi
body: [@Edward Lee](/t5/user/viewprofilepage/user-id/5545664) Welcome! You might take a look at this documentation: <https://support.atlassian.com/trello/docs/changing-an-email-address/>

HTH

Nicolas

comments: author: Edward Lee
body: Yup Thanks for the answer and I read the article you gave, but I was unable to change the password because my current one was unknown, yes I'm using Google login for the Trello. Now my email can't access anymore . Any idea that I can retrieve my account back ?


Tags: cloud

trello-cloud
Problem with moving tasks within a card
Asked by Tomas Grzona:

Hi! I'm having some problems when moving tasks within a card. After I move 2/3 tasks the order goes back to the initial one, like unsaving the order I defined.

I have this problem uniquely when working on the android app.

Can you help me?


Answers:
author: Brittany Joiner
body: [@Tomas Grzona](/t5/user/viewprofilepage/user-id/5545614) do you know if anyone else could have created automation in that board that would move the cards around?

comments: author: Tomas Grzona
body: Solamente yo tengo acceso a ese tablero y por lo que veo no hay nada de automatizaci?n de las tarjetas/tareas.


author: Brittany Joiner
body: I believe you'll need to reach out to the trello support team at trello.com/contact and report this as a bug. Let me know if you're unable to do that and i can escalate this question to support.


author: Tomas Grzona
body: ?Hola! Intent? hacerlo a trav?s de ese enlace pero no pude. ?Me ayudar?as a escalarlo con soporte?

?Gracias!


author: Yousuf Raza
body: Can you confirm when this issue started? Was the Trello app working fine before? Check for any updates for the app on your phone. I suggest uninstalling and reinstalling the app, as this can often resolve issues. Note: An unstable internet connection can also cause problems when moving cards on the Trello board or tasks within a card.

comments: author: Tomas Grzona
body: Tengo este problema desde hace 3 meses masomenos. Antes no me fallaba desde el celular. Este problema lo tuve en 2 modelos de celular distintos.

Me pasa a?n cu?ndo tengo buena conexi?n.


Tags: cloud

tasks

trello-cloud
How do I change the email address for billing?
Asked by Sandee Devine:

It's currently being sent to the account owner, but I'd like it to be sent to our accounting team.


Answers:
author: Brittany Joiner
body: [@Sandee Devine](/t5/user/viewprofilepage/user-id/5282058) head to your workspace billing page and you should see a section for billing contact email with a button to change it!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335991iF73FDD2A64AE9B6F/image-size/large?v=v2&px=999 "image.png")

comments: author: Brittany Joiner
body: [@Sandee Devine](/t5/user/viewprofilepage/user-id/5282058) if you found this helpful would you mind accepting? it will help folks who have the same question see there is an answer in here!


author: Hana Ku?erov?
body: Hi [@Sandee Devine](/t5/user/viewprofilepage/user-id/5282058) ,

welcome to the Atlassian community!

Please, see this [article](https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/). Thank you.


author: Nicolas Grossi
body: [@Sandee Devine](/t5/user/viewprofilepage/user-id/5282058) welcome! you might take a look here: [https://community.atlassian.com/t5/Confluence-questions/change-invoice-email-address-in-the-new-billing-and-subscription/qaq-p/2289826#:\~:text=How%20do%20I%20update%20the,address%20of%20the%20new%20contact](https://community.atlassian.com/t5/Confluence-questions/change-invoice-email-address-in-the-new-billing-and-subscription/qaq-p/2289826#:~:text=How%20do%20I%20update%20the,address%20of%20the%20new%20contact).

HTH

Nicolas

comments: author: Brittany Joiner
body: They are asking about Trello, and the article you're linking in in relation to confluence


Tags: cloud

trello-cloud
Hello, DATA SECURITY
Asked by Jean M_ Schiavi:

Hello, I have been using Trello for over a year in the company I work for, today we have more than 50 employees, and we are implementing Trello in all departments, but we have a big concern, which is data security, we have many project files, notes, contracts, important documentation that cannot be lost over time, and I don't feel this confidence with Trello, as the application is ONLINE only, is there any way for me to install Trello locally on our server? And if I have no internet for a while, how will I access Trello? And if the trello server itself is outside the AR, how will I have access to this information, what security do I have about this? We want to buy the enterprise version, but we first need to have this confidence in relation to the data, I need to keep a copy locally on our server, or pendrive, thus maintaining the security and functioning of the operation even without internet, but just using the desktop version .


Answers:
author: Brittany Joiner
body: [@Jean M_ Schiavi](/t5/user/viewprofilepage/user-id/5545510) trello is a cloud-only product unfortunately, but there are many solutions for backups, including Power-Ups like Rewind's [Backups for Trello](https://trello.com/power-ups/5f68db5b510db84238769710/backups-for-trello). Some other Power-Ups like [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5/amazing-fields), also offer backup features.

comments: author: Jean M_ Schiavi
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) Good morning, we tested this way but we still haven't been able to resolve this issue, as I need something that backs up the trello files to a folder, just the documents, all the documents that I put in trello, I need trello to automatically do a backup and send it to my local folder or in the cloud, would you know if you would have this solution?


author: Brittany Joiner
body: [@Jean M_ Schiavi](/t5/user/viewprofilepage/user-id/5545510) when you say "the documents" do you mean like attachments on cards? I don't know exactly of a solution that does that, but I know Tiny Power-Ups club has a [File Manager Power-Up](https://trello.com/power-ups/60bd32bfc2fcaf094b4a9d49/file-manager-tiny-power-ups-club) you may want to explore.


author: Brittany Joiner
body: [@Jean M_ Schiavi](/t5/user/viewprofilepage/user-id/5545510) just wanted to check and see if the File Manager Power-Up was helpful for you! If so, would you mind marking this answer as accepted to so more folks can see there's a solution in here if they have the same question?


Tags: cloud

trello-cloud
Can I get a demo of Trello?
Asked by Jamon Tann:

I'm considering implementing Trello into my organization's application portfolio. Is there someone who can give my organization a brief demo and answer some questions that we have? Please advise.


Answers:
author: Laurie Sciutti
body: Hello [@Jamon Tann](/t5/user/viewprofilepage/user-id/5545357) and welcome to the Community! You may want to start here: <https://trello.com/en/webinars>


author: Brittany Joiner
body: [@Jamon Tann](/t5/user/viewprofilepage/user-id/5545357) You should be able to fill out this form to contact sales and get more information: <https://trello.com/enterprise#contact>

But they may only do that if you're a large company. If you're trying to get more of an overview of Trello, feel free to check out my [YouTube channel](https://www.youtube.com/c/brittanyjoiner)---I have a bunch of videos on there about how I use trello. Here's a good one to get started with that has a general overview of Trello and use cases:


Tags: cloud
I've just lost one of my Trello Boards - how can I retrieve it?
Asked by Sarah Ferozedean:

One of my Trello boards that was full of lists and cards, is now suddenly empty! Everything appears to be completely wiped and it was months of work and notes in there.

I have checked archives and cannot locate anything there. How can I retrieve all my lost work??


Answers:
author: Brittany Joiner
body: [@Sarah Ferozedean](/t5/user/viewprofilepage/user-id/5545258) My first thought would be to check archives, but seems like you looked there. It's actually quite hard to delete things in Trello so im not sure how you could have done it accidentally.

If you go to "activity" in the board, does it show anything? Click the three dots in the top right of the board, and choose "Activity". Do you see anything there?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336216iBD6D3A1C2EA9E97E/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

trello-cloud
Confusion regarding payments for standard
Asked by Miranda:

I have been using free Trello for some time. I decided to build a team space but I was confused regarding payments. I thought the standard payment conversion my team and I thought I would be able to pay y anual fee and get more than 10 people working with me. While on the trial I then found out that that was the fee per person using 2 or more boards on a space. I since moved everyone to one single board but my account was frozen (we are all on view only).

I need to understand

1) if having everyone on one board will allow me to work paying a single standard yearly fee (this is my understanding)

2) If that is the right plan for me, how I can switch to this option - my board only has the option to add a new card for the premium option and I ca?t find where I switch to the standard plan.

3) where I can see what I will be charged for the configuration I now have with everyone on one board (when I tried to pay for the premium the first time expecting a 1000peso payment I was actually being charged for 26,000 pesos - fortunately my card did not have the space for this - but I think I need to be able to see what I am being charged before the card is charged.

Also, I have not found how to make a ticket to chat with someone directly as I have not found how to answer the questions regarding my account in order to make a ticket.

Thanks in advance,

Miranda ![IMG_2232.jpeg](/t5/image/serverpage/image-id/335897i338536A8D66A7047/image-size/large?v=v2&px=999 "IMG_2232.jpeg")


Answers:
author: Alisson Sartor
body: Hello, Miranda!  

Welcome to the community.  

1- If you have all guests on this single board, you will only be charged by your license. Notice that these users need to be invited to this single board. If they are members of any other board on your workspace, they will be charged since this configured user guest. Members of the workspace can join all the boards, so they are charged as well, so the scenario you need is to have a workspace let's call "X" and if you have boards 1, 2, 3, 4, and 5 they need to be guests of only the board 1 let's assume. You can check more details on the KB below.  

<https://support.atlassian.com/trello/docs/multi-board-guests/>  

2- You can try the link below to select the correct workspace and plan  

<https://trello.com/select-team-to-upgrade>  

3- when you open the link above, you should be able to check all the details, but the best way of checking would be to check the workspace members section and be sure that it is only you, after checking the boards, you have to be sure that any member is only in that board.  

Kind regards,  
Alisson  
Trello Team  

<br />

<br />

<br />


Tags: cloud

trello-cloud