fisheye was stopped for some time &Fisheye license got expired.Not able to update new licence.
Asked by Binisha_P_Babu:

1. Installed Fisheye with trial license and it was working fine.

2. Was not able to access the fisheye link hence tried to restart fisheye(./stop.sh and ./start.sh )

3. Now I am not able to start fisheye due to license exception.

Exception loading license  
com.atlassian.extras.common.LicenseException: Your Fisheye license terminated on October 19, 2018  
at com.cenqua.fisheye.license.LicenseLoader.validate(LicenseLoader.java:64) \[fisheye.jar:?\]  
at com.cenqua.fisheye.license.LicenseLoader.loadAndValidate(LicenseLoader.java:34) \[fisheye.jar:?\]  
at com.cenqua.fisheye.config.RootConfig.loadLicense(RootConfig.java:511) \[fisheye.jar:?\]  
at com.cenqua.fisheye.ctl.Run.loadAndLogLicense(Run.java:328) \[fisheye.jar:?\]  
at com.cenqua.fisheye.ctl.Run.mainImpl(Run.java:135) \[fisheye.jar:?\]  
at com.cenqua.fisheye.ctl.Run.main(Run.java:55) \[fisheye.jar:?\]  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \[?:1.8.0_181\]  
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) \[?:1.8.0_181\]  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \[?:1.8.0_181\]  
at java.lang.reflect.Method.invoke(Method.java:498) \[?:1.8.0_181\]  
at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:101) \[fisheyeboot.jar:?\]  
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:44) \[fisheyeboot.jar:?\]  
2018-11-16 07:05:47,968 ERROR - Problem starting Fisheye and Crucible: org.apache.lucene.store.LockReleaseFailedException: Cannot forcefully unlock a NativeFSLock which is held by another indexer component: /var/jira/fisheye/cache/globalfe/idx0/write.lock  
2018-11-16 07:05:47,969 INFO - DBE  
com.cenqua.fisheye.rep.DbException: org.apache.lucene.store.LockReleaseFailedException: Cannot forcefully unlock a NativeFSLock which is held by another indexer component: /var/jira/fisheye/cache/globalfe/idx0/write.lock  
at com.cenqua.fisheye.lucene.LuceneConnection.killLuceneLocks(LuceneConnection.java:434) \[fisheye.jar:?\]  
at com.cenqua.fisheye.lucene.CrossRepLuceneIndex.openNoUpgrade(CrossRepLuceneIndex.java:124) \[fisheye.jar:?\]  
at com.cenqua.fisheye.lucene.CrossRepLuceneIndex.open(CrossRepLuceneIndex.java:75) \[fisheye.jar:?\]  
at com.cenqua.fisheye.lucene.CrossRepLuceneIndex.\<init\>(CrossRepLuceneIndex.java:60) \[fisheye.jar:?\]  
at com.cenqua.fisheye.lucene.CrossRepLuceneIndex.\<init\>(CrossRepLuceneIndex.java:48) \[fisheye.jar:?\]  
at com.cenqua.fisheye.config.RootConfig.initCrossRepLuceneIndex(RootConfig.java:1365) \[fisheye.jar:?\]  
at com.cenqua.fisheye.config.RootConfig.start(RootConfig.java:400) \[fisheye.jar:?\]  
at com.cenqua.fisheye.ctl.Run.mainImpl(Run.java:166) \[fisheye.jar:?\]  
at com.cenqua.fisheye.ctl.Run.main(Run.java:55) \[fisheye.jar:?\]  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \[?:1.8.0_181\]  
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) \[?:1.8.0_181\]  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \[?:1.8.0_181\]  
at java.lang.reflect.Method.invoke(Method.java:498) \[?:1.8.0_181\]  
at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:101) \[fisheyeboot.jar:?\]  
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:44) \[fisheyeboot.jar:?\]  
Caused by: org.apache.lucene.store.LockReleaseFailedException: Cannot forcefully unlock a NativeFSLock which is held by another indexer component: /var/jira/fisheye/cache/globalfe/idx0/write.lock  
at org.apache.lucene.store.NativeFSLock.release(NativeFSLockFactory.java:295) \[lucene-core-3.6.2.jar:3.6.2 1423725 - rmuir - 2012-12-18 19:45:40\]  
at org.apache.lucene.index.IndexWriter.unlock(IndexWriter.java:4624) \[lucene-core-3.6.2.jar:3.6.2 1423725 - rmuir - 2012-12-18 19:45:40\]  
at com.cenqua.fisheye.lucene.LuceneConnection$IndexHandle.killLuceneLocks(LuceneConnection.java:213) \[fisheye.jar:?\]  
at com.cenqua.fisheye.lucene.LuceneConnection$IndexHandle.access$1200(LuceneConnection.java:67) \[fisheye.jar:?\]  
at com.cenqua.fisheye.lucene.LuceneConnection.killLuceneLocks(LuceneConnection.java:431) \[fisheye.jar:?\]  
... 14 more


Answers:
author: Yogesh Mude
body: HI [@Binisha_P_Babu](/t5/user/viewprofilepage/user-id/1938364)

Welcome to the cummunity!

You need to generate the new evaluation license and apply it to the Fisheye and start.

To generate the new Evaluation license you should have the SEN Number.

<https://my.atlassian.com/product>