youngmon/atlassian-qna huggingface dataset:
Request access to restricted page: order in which users get mail to grant access
Asked by IT Service Desk:

Dear,

I'm having difficulties understanding in which order people are getting mails to grant users access to restricted pages.

The situation is as follow:  

I'm a Confluence admin and so I'm a member of the Confluence-Administrator group who has full rights on the space.  

There is a user(let's call him user x) which has the space restriction right, can view and edit the restricted space and has done numerous contributions to that restricted page. A colleague of him is requesting access to that restricted space and I'm the only one who is getting the email. I would think that the email, at first, would go to person x and not to my self. I also find it weird that the email is only send to myself and not to the other space admins. Could someone explain to me how the order works?

Thanks!

Kind Regards,  
Michael


Answers:
author: IT Service Desk
body: Faultly posted


author: Svenja Lorenzen
body: Hi [@IT Service Desk](/t5/user/viewprofilepage/user-id/1056427),

According to the documentation Confluence will send an email to up to 5 people who are most likely to be able to grant access, in the following order:

1. people who have contributed to the page in the past, can see the page and have 'Restrict' or 'Admin' space permission (sorted by last edit date)
2. space administrators who can see the page (sorted alphabetically).

This means that the request should be actioned quickly, as it prioritizes the people who have been interacting with the page most recently. There's no follow up email if none of the 5 people respond, the user will need to contact a space administrator directly to ask for access.

____

When was the last time "user x" made changes to the page? Has he/she the right to restrict pages? What are the e-mail settings from "user x"?

As a Confluence admin you'll always receive an e-mail. The only thing you should take a closer look into is why "user x" has not received an e-mail.

Best,  
Svenja

comments: author: IT Service Desk
body: User x last contribution to the page was 2020/09/17 ![Confluene_Contribution.png](https://community.atlassian.com/t5/image/serverpage/image-id/143654iD8AC1F4DAF3044CB/image-size/large?v=v2&px=999 "Confluene_Contribution.png")

The user is part of an AD group which have the restrictions rights:  

![Confluence rights.png](https://community.atlassian.com/t5/image/serverpage/image-id/143655i731275FBF4A3D261/image-size/large?v=v2&px=999 "Confluence rights.png")

The email adres of that user is filled in:  
![Confluence user.png](https://community.atlassian.com/t5/image/serverpage/image-id/143656i2E3D15B24715861C/image-size/large?v=v2&px=999 "Confluence user.png")

But he doesn't get an email when somebody requests access to that page. I've read the documentation and as far as I can see, he meets al the criteria to request access to that page and so, to receive that email.  

Kind Regards,

Michael


Tags: confluence-server

restriction

server
Creating a macro to print news blogs from the past 7 days
Asked by Kathryn Reddie:

Hi everyone,

Is there a macro or add-in that you know of that I could add to a page to create a PDF of news blogs from the past xx days?

Thanks in advance,  
Kathryn.

PS - I'm a BA with some HTML skill. I read it better than I write it.


Answers:
author: Brant Schroeder
body: [@Kathryn Reddie](/t5/user/viewprofilepage/user-id/1117666) I do not believe so. I believe you would need to export or print each individual page. There are a lot of apps for exporting Confluence content so you should take a look at them but I do not know of any that provide that functionality. [https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=Export](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=Export)


Tags: confluence-server

server
How to identify a trello card member details
Asked by karthick tgi:

Dear Team,

We are having one challenge when trying to get Card details from trello.

We have two user account as follow.  
#1) karthick.tgi@gmail.com

When I am using this account I can get all the list as well card details using two API sevices.

1.List of cards details : [https://api.trello.com/1/lists/"listId"/cards?key="ourKey"\&token="ourAccessToken"\&fields=all](https://api.trello.com/1/lists/"listId"/cards?key="ourKey"&token="ourAccessToken"&fields=all)  
2.Card actions details : [https://api.trello.com/1/cards/"cardId"/actions?key="ourKey"\&token="ourAccessToken"\&filter=createCard](https://api.trello.com/1/cards/"cardId"/actions?key="ourKey"&token="ourAccessToken"&filter=createCard)

#2) Another account user

When I using this account I can get all the list of cards  
However When I try to get card details I am getting empty results like \[\].

I checked both user account settings are same..

Please guide me what is the issue and how we could resolve this issue.

Thanks,  
Karthick


Answers:
author: Iain Dooley
body: [@karthick tgi](/t5/user/viewprofilepage/user-id/1221751) Thanks for clarifying. If you go to the card URL using the second user account in your web browser, can you see the complete list of actions in the card UI? You may find that this is simply an access issue.

comments: author: karthick tgi
body: Hey [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) thanks for your reply. I tried with the card URL and i add the dot(.) json ended with card url . i got the Json details for my card and Inside the "Actions" i got all the details for my account . But I tried with the same to another account and that account i cannot see any details its shows with an empty array \[\]. FYI i have attached my screen shot for your reference.

Please guide me what is the issue and how we could resolve this issue.

Thanks,  
Karthick

![trello_card_json.png](https://community.atlassian.com/t5/image/serverpage/image-id/38043iF167155E78040127/image-size/large?v=v2&px=999 "trello_card_json.png")


author: Iain Dooley
body: [@karthick tgi](/t5/user/viewprofilepage/user-id/1221751) and what about if you don't get the JSON but just view the card from that other account, are you able to see all the actions on the card at the bottom? Ensure you have clicked "Show Details"


author: Iain Dooley
body: [@karthick tgi](/t5/user/viewprofilepage/user-id/1221751) I don't follow what you mean. Are you able to be more specific about what you expected to see and what you saw instead?

For example:

I created a card in a board, added a member, added a checklist, then completed the first checklist item.

I then moved the card to another board.

I queried the card actions and could see the actions for creating the card, adding a checklist, completing the checklist item and moving the card, but not adding the member

---
Can I set up my account so that all members can access all boards?
Asked by Together We Can Thrive TWCT:

Adding each person manually and using teams is rather cumbersome. Is there a better way to do this?


Answers:
author: Iain Dooley
body: [@Together We Can Thrive TWCT](/t5/user/viewprofilepage/user-id/2306544) If you make all your boards team visible then all team members can access all boards and join them, I'd just make sure you have some induction on how to do this when people join the team.

If you want to automate it then you need to use the API, which isn't that hard there are some good API/automation tools about. I actually wrote one but the moderators don't like me mentioning it because it's not in the Atlassian marketplace (although I'm working on getting it listed as an official integration so hopefully that will change :)
creating templates
Asked by ?ukasz ?wi?to?:

It's possible to create templates with the same tasks,I have to do the same tasks with every student and I do not want to add everything every time


Answers:
author: Iain Dooley
body: [@?ukasz ?wi?to?](/t5/user/viewprofilepage/user-id/2306410) the easiest way to do this is to have a board and copy the board, or have a card with a checklist and copy the card.
Can I embed "INTO" Trello Board
Asked by Mark Powell:

I don't mean "embed Trello"

Is there a way to open another webpage "Inside" Trello? Not link to but instead open another URL inside a Trello Board. Can this be done?

Thanks!

Mark


Answers:
author: Iain Dooley
body: [@Mark Powell](/t5/user/viewprofilepage/user-id/2301688) you would need to do this using a Chrome extension or a Power Up. It wouldn't be a tremendously difficult thing to write, basically you would do something like have a URL attachment on the card and then, when the page loads, swap out the card description with an iframe pointing to that URL.
my email is being blacklisted by trello. how do I whitelist my email
Asked by Lynda Davidson:

i send many emails to cards to log communications with clients and my email has been blocked:

This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [lyndadavidson+2qokh2aknvof20fo0sb+2raepc2xuzal3vprnd4+1w52x8xhpn@boards.trello.com](mailto:lyndadavidson+2qokh2aknvof20fo0sb+2raepc2xuzal3vprnd4+1w52x8xhpn@boards.trello.com) host inbound-smtp.us-east-1.amazonaws.com \[176.32.102.11\] SMTP error from remote mail server after RCPT TO:\<[lyndadavidson+2qokh2aknvof20fo0sb+2raepc2xuzal3vprnd4+1w52x8xhpn@boards.trello.com](mailto:lyndadavidson+2qokh2aknvof20fo0sb+2raepc2xuzal3vprnd4+1w52x8xhpn@boards.trello.com)\>: 550 5.7.1 IP address blacklisted by recipient

can I whitelist my email or domain to let Trello know these are safe sends?


Answers:
author: Iain Dooley
body: [@Lynda Davidson](/t5/user/viewprofilepage/user-id/2248246) looks like it's the IP address that is blacklisted. What email provider are you using?

comments: author: Lynda Davidson
body: NamesPro.ca


author: Iain Dooley
body: [@Lynda Davidson](/t5/user/viewprofilepage/user-id/2248246) I'd say that mail supplier is a hotbed of spamification. The IP address is probably blacklisted by all major spam registries, not specifically Trello. You will probably have deliverability issues across the board unless you change email suppliers. G-Suite is only $5/month.
Can I color code my lists on a board?
Asked by Tom Bock:

I would like to have the background color of my lists different colors. Is that possible?


Answers:
author: Jonny Adams
body: [@Tom Bock](/t5/user/viewprofilepage/user-id/2302071) Check out [@Mike](/t5/user/viewprofilepage/user-id/1126328) 's answer here...

<https://community.atlassian.com/t5/Trello-questions/HOW-TO-CHANGE-CARD-BACKGROUND-COLOR/qaq-p/584253>
Change Trello Font
Asked by Gil Michelini:

This is the font that displays only for for Trello in Chrome and Firefox. IE renders it more like Arial, which to these old eyes is easier to read. I don't recall seeing this font a few weeks ago when I last used Trello.

I would sooner beat my head against the desk than use IE; therefore, is it possible to change the Trello font to something more readable?

![TrelloFont.png](/t5/image/serverpage/image-id/37814i66932A02776F9E91/image-size/large?v=v2&px=999 "TrelloFont.png")


Answers:
author: Devon Henderson
body: Hello, Gil!

I imagine that must be very frustrating! At least on a Mac, there hasn't been a font change recently. Could you try something for me? If you select some of that text (without forcing it into editor mode) and right click it, can you click Inspect Element? Then on the right side of the little inspector overlay that opens, you should see something in the narrow list titled font-family. What does it say after the font-family: bit?

Also, have you installed any new browser extensions or changed any font settings in Windows? I have seen something similar to this when the font rendering had been adjusted inside Windows 7. What version of Windows are you using?

I'll try my best to help you sort this out.


Tags: font
How can I embed a Trello board
Asked by Mark Powell:

I have tried to apply the HTML found on <https://developers.trello.com/docs/cards> but it does not seem to work plus I actually need to embed a board with functionality whereas a viewer can modify as a Trello user. I am working with a Wordpress site and I also tried their WP Trello plugin but it fails.

Thanks,  
Mark


Answers:
author: Devon Henderson
body: Hello Mark!

Unfortunately, there isn't a way to embed a Trello board and have it be interactive unless it's on one of the supported platforms mentioned here: <https://blog.trello.com/embed-trello-cards-and-boards>

I would definitely email feature-ideas@trello.com to let them know what you want for functionality - it's a great suggestion!

For now, perhaps you could use something like iframe to make it work? The code would be

```
<iframe src="TRELLO URL HERE"></iframe>
```

But sadly I haven't tried using iframe and Trello together to see how well they work.

Best of luck! I'm happy to try things out with you and see if we can find a temporary solution, as well.

comments: author: Mark Powell
body: Thanks so much for your fast feedback but for security reasons Trello blocks the use of Iframes.
I can't add or chage due date on my Trello cards
Asked by Allen Chen:

I cannot add or change a due date for my Trello cards. This abnormal just happened around 2 day ago.

Before that time, everying is going right in Trello.

I and my team members all can set / change / remove due date.

After sometime, however, I and my team members cannot set / change due date in Desktop(PC Windows \& Mac). We can only remove due dates in Trello cards.

At the same time, we can set / change / remove due date via Mobile Phone (iOS \& Andriod).

In the beginning, I guess the root cause which could result from Butler or Custom Fields. I try to remove all power up. But we still cannot set / chage due date.

So I try to log out and reset my preference.

The issue is still there.

Any help much appreciated!

![Trello due date.jpg](/t5/image/serverpage/image-id/37802i73D20B1F5C8D39FC/image-size/large?v=v2&px=999 "Trello due date.jpg")


Answers:
author: Torben_trello
body: Would you mind reaching out to trello.com/contact with the browsers error console, so we can take a look? You can find instructions how to get that here: <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>

Thanks!

comments: author: Allen Chen
body: Mr. Torben Gendorf,

Thnka you for your answer.

I already read the article of troubleshooting-browser-issues-with-trello and test the browser before I publish this question.

We are sure that this issue is not resulted from browser.

The issue is fixed right now. I can describe the progress below for your reference.

1.Around 3 days after the issue happen, our team members find that we can set due date if we change the language(from traditional Chinese to Japanese or English). team

2.After one day of the partial recovery, some team members can set due date under traditional Chinese language seeting, the other teams member can only set due date under other language setting.

3.After 2 days of the partial recovery, all team members can set due date as before.

ps.Our team member have 12 people in total. Some use Windows, the other use Mac. All team member have this same issue during the abormal period.

We have used Trello for project since this April. Everying is going right before this issue happen.

Any, Thank you very much for your answer.
Email notifications not received
Asked by Ekaterina Gamarnik:

Hi there,

I am not receiving any email notifications even though I used to. Not even when someone mentions me. I've already looked at my settings and chose "receive emails instantly". Help please!

Also, is there a phone number for trello support? I couldn't find it anywhere.

Thanks!


Answers:
author: Iain Dooley
body: [@Ekaterina Gamarnik](/t5/user/viewprofilepage/user-id/2297811) there's no phone number as far as I know but support@trello.com is pretty snappy.

Email notifications are only sent if you don't view the notification anywhere else.

Try triggering a notification on any of your cards and not reading the notification on any device (web or mobile) for 5 minutes, you should receive the notification via email then.

I realise that this isn't "instant" but it's as instant as it gets :)
Email created card doesn't trigger automations
Asked by Ruben Centineo:

The cards created by email have different behave than the cards created in the board or by API.

Email created doesn't trigger scripts but the same script is triggered by API created cards

It happens with my own scripts, by IFTTT, by Zappier, by blockspring script, etc.

someone have an idea of why

Thanks


Answers:
author: SHoehn
body: [@Ruben Centineo](/t5/user/viewprofilepage/user-id/2177031)I've had the same issue and my workaround has been to add an "e-mailed to" list to my boards. This is the list that all incoming e-mails get sent, and then I add an automation to the board to move all cards added to this list to a second list on that same board. My IFTTT and Zapier automatons then trigger when the original card is moved to the second list.

Example, I have IFTTT send me an e-mail when a card is added to a list titled "Donation Request". This e-mail is then auto forwarded to my todo list, so every time a donation request comes in, I get a task added to my todo list.

There are 2 ways that cards get added to the "Donation Request" list, the first is when someone in our company manually adds a card. When they do this, IFTTT sends me an e-mail which is then auto forwarded to my todo list and it shows up as a task. The second way is if someone e-mails a donation request to the Trello board. All e-mails to the Trello Board go into a list called "Donation Requests Mail To". A Trello automation then automatically moves all cards from this list to the "Donation Request" list and IFTTT takes over from there, e-mailing me, which then gets auto forwarded to my task manager.

By ***moving*** the cards to the "Donation Request" list, it seems to bypass the issue that IFTTT and Zapier don't seem to work with cards that are mail-created within a list.


author: Iain Dooley
body: [@Ruben Centineo](/t5/user/viewprofilepage/user-id/2177031) the webhook notification sent by Trello when a card is emailed is different from the one sent when a card is created. Probably the integrations that you're using haven't taken that into account.

comments: author: Ruben Centineo
body: Thanks Iain,

what you mean with "haven't taken that into account."?

If I write the code how can I get this notification?


author: Iain Dooley
body: [@Ruben Centineo](/t5/user/viewprofilepage/user-id/2177031) this is the notification I get on the webhook subscribed to a board when I email a card in:

<https://gist.github.com/iaindooley/1cd3974d8c74f011d3e11caaac57759c>

notice that the translationKey attribute is "action_email_card"

Here is the notification I get on the webhook subscribed to the board when I create a card:

<https://gist.github.com/iaindooley/776a217b47ac619f77dddb884acadb14>

notice that the translationKey attribute is "action_create_card"

So whatever is processing the webhooks to react to cards being added needs to take into account both of those options when determining if this is a "card created" notification.
Accidentally created duplicate repeating cards - How to remove?
Asked by Paul Carey:

I accidentally seem to have created duplicates of some of my repeating cards. How do i get rid of them?


Answers:
author: Jodi LeBlanc
body: Hi [@Paul Carey](/t5/user/viewprofilepage/user-id/2296239)

Archiving the card will not stop it from repeating. Only deleting a card, moving it to another board, or canceling the repeat on the original card will stop it from repeating.

If you have a copied version of the original card, you can track down the original from the activity of the copied card. The card will be created as a "copied" event, and clicking the title of the "copied from" card will bring you to the original card.

You will find step by step instructions here:

<https://help.trello.com/article/1068-using-the-card-repeater-power-up>

Let me know if this helps.

Have a great day!

Jodi

comments: author: Jodi LeBlanc
body: Hi Paul, did this work for you?

Thanks,

Jodi


author: Paul Carey
body: it's looking like it will. I moved the cards to another list \& then deleted them. Deleting them from within the same list did not prevent them from re-appearing. thank you


author: Jodi LeBlanc
body: Great to hear Paul, thanks so much.


author: Paul Carey
body: Jodi, they all showed up again yesterday. I deleted the entire list. Nothing came back today.
Create card from email on trello board - Not working from mailing list
Asked by Sha:

Hi,

The issue we are having is when trying to add cards to our backlog based on a received email. Following this process: <https://help.trello.com/article/809-creating-cards-by-email>

When we email the listed email address directly a card gets created, but, **when going through a mailing list we created the card does not get created.**

Any ideas?

Few other pieces of information:

* Other members of the mailing list are getting the email
* We are using the "example+whatever6kk8islnj@boards.trello.com" email
* We are not getting any "bounce" errors from our mail server


Answers:
author: Iain Dooley
body: [@Sha](/t5/user/viewprofilepage/user-id/2294842) so you're saying that you added the board.trello.com email address as a member of the mailing list and the cards are not being created?

What mailing list software are you using for this?

comments: author: Sha
body: Not sure. It's starting to look like the issue is on our side, emails not being sent outside the company emails, this is being investigated right now.

Will keep you posted.

Thank you for your answer.


author: Sha
body: Hi,

We fixed the initial issue and now our mailing list is sending emails to external email addresses. For example, is it sending an email to my gmail account.

We are using Postfix SMTP server and mailman as a mailing list server.

Is there a way to figure out if the email is not being received by Trello or is being blocked for some reason?


author: Sha
body: Our IT team checked and said that they can see that our mailing system sent the message and that it was accepted on the other side. ![Screen_Shot_2018-11-23_at_9_41_09_am.png](https://community.atlassian.com/t5/image/serverpage/image-id/38379i16EF54083C349B4B/image-size/large?v=v2&px=999 "Screen_Shot_2018-11-23_at_9_41_09_am.png")
adding forms to cards
Asked by Angryface Transport:

Hi there

Forgive me if this is basic and I just haven't "got it yet"

I was wondering if there is a way to add a standard form ( a list of questions which need answering ) for each card within a board

thanks

Angryface (the original)


Answers:
author: Iain Dooley
body: [@Angryface Transport](/t5/user/viewprofilepage/user-id/2293511) I usually just link to a Google Form

comments: author: Iain Dooley
body: [@Angryface Transport](/t5/user/viewprofilepage/user-id/2293511) note that in some cases the Custom Fields power up can be useful for this instead
Is there a single place I can go to - to see if who else has access to my Trello?
Asked by Heather Smith:

I can see on individual pages - but just want to visually see overall access.

I had a VA go bad :(


Answers:
author: Iain Dooley
body: [@Heather Smith](/t5/user/viewprofilepage/user-id/2291283) there's no view that shows you members on a per board basis, and even if you had them in a team and remove them from the team it doesn't remove them from the board.

In order to find out definitively who has access to every board you're a member of without manually clicking through each one you'd need to use the API. The only Trello version that has this kind of control across all teams and boards is enterprise, but Business Class allows you to deactivate team members, removing them from all boards, but only within one team.

It's a good idea to create an email address for them that you can take control of (eg. via G-Suite admin) to recover full control of their Trello account if/when they leave.


author: Heather Smith
body: Thank you for your very detailed answer. I appreciate it Ian!