youngmon/atlassian-qna huggingface dataset:
Is there any way to find out which users hit restricted pages?
Asked by xil355:

I want to be able to log access to pages, and find out exactly which users attempted to view pages that were restricted (to them).

I've looked at enabling the access logs, but they don't provide any information on if the page they were accessing was restricted.

Any advice?


Answers:
author: Scott Theus
body: Hi [@xil355](/t5/user/viewprofilepage/user-id/1959965) , as far as I can tell Confluence does not do this. Perhaps a marketpalce app like [Piwik PRO](https://marketplace.atlassian.com/apps/1214730/piwik-pro-confluence-analytics?hosting=server&tab=overview) or[Page Views](https://marketplace.atlassian.com/apps/1215565/page-views?hosting=datacenter&tab=overview) will help?

-Scott

comments: author: xil355
body: Thanks Scott - we'll explore those other options.


Tags: confluence-server

server
How to fix "An error occurred while searching for spaces" when behind reverse proxy?
Asked by Emanuel Peters:

I already manually rebuild the index of my server, as described in the support article below.

<https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>

But, I am still getting an "An error occurred while searching for spaces." when trying to load the "/spacedirectory/view.action" page on my server instance. My server site is behind a reverse proxy, and the server.xml file has been configured properly.

Any Ideas of what I should check next?

![healthcheck.JPG](/t5/image/serverpage/image-id/77752i9D9CA2B45FCF835A/image-size/large?v=v2&px=999 "healthcheck.JPG")


Answers:
author: Emanuel Peters
body: The CDN was causing the problem. I forced the CDN to stop caching objects, and the issue resolved itself. The CDN is currently acting as a reverse proxy for the sole purpose of providing an SSL certificate.

Thanks,

Also, any ideas on why caching my cause this problem?


author: Andrew Morin
body: Check your base URL to make sure it is set to the correct address?

comments: author: Emanuel Peters
body: Yes. The URL and protocol (https) for the base URL, server.xml, and the CDN acting as a reverse proxy that the server sites behind all match. I'm using AWS CloudFront as a CDN.


Tags: confluence-server

server
Copy a page in Confluence doesn't work
Asked by Koamelia:

Hi,

It appears that I cannot copy a page today.

It's endlessly spinning and nothing happens. I also tried it on Chrome and Safari, but it doesn't work. The Atlassian status page says that everything is up and running. But it's not the case for me.

Anyone else ?

Any idea on the issue ?


Answers:
author: Koamelia
body: As of this morning, it's back to normal and the copy action is working.   
Still have no idea what happened last week.


author: Heike Frantzen
body: copying a page is not working , it seems to be in an endless loop of waiting not executing which is stopping my colleagues from being able to work.


author: Sharon Meyler
body: I am also having this issue, but others in my organization are not. Any ideas? I have full permissions on the Space (I am a Space and an overall Jira admin.)


author: Kelly Burg
body: This is not an answer, but I am also experiencing this issue -- cannot copy a page, endless spinning. I came here to see if anyone else was having trouble. My browser is Chrome 79.0.3945.88 (latest version).

I've been trying to copy a page for about 15 minutes now. I've also had a co-worker test it from another network. They are experiencing the same issue.

Thanks for any help / suggestions,

Kelly


author: Darryl St_ Pierre
body: Hi [@Koamelia](/t5/user/viewprofilepage/user-id/2409570) ,

This is not an answer, but I just tested this on my instance and experienced no issue.

Is it working now for you?

Darryl


Tags: confluence-cloud
Trying to import Confluence Cloud Space from one instance to a new Instance - Getting general Error
Asked by james:

I am the Site Owner of Confluence. A vendor of mine has a Cloud Confluence Space we'd like to import into my Instance in the cloud.

He has gone into Administration \> Content Tools \> Selected Export (XML) and then given me the .zip file.

When I choose Import Space and select the .xml file, I receive the following generic Error:

![Confluence Import Error.png](/t5/image/serverpage/image-id/77740iD5BBB2EDA193753E/image-size/large?v=v2&px=999 "Confluence Import Error.png")  
I have already triaged several of the suggested potential issues, including:

1) This is a cloud to cloud import of a single space

2) User Group Conflicts should not exist due to merging capability for cloud to cloud

3) Space Names are not in conflict

4) Proper Access rights for Site Admin in place


Answers:
author: Shannon S
body: Hi James,

Thanks for reaching out to us about this! We'll be able to have a look at your site's logs and help determine the reason for the error.

Can you go ahead and raise a ticket with us at [support.atlassian.com](https://support.atlassian.com/contact) so we can have a look?

Thank you!

Regards,

Shannon

comments: author: james
body: Thanks Shannon,

I have submitted a ticket.

I tried attaching the Confluence backup in question, I'm not sure it uploaded but I didn't see any errors after submitting the ticket.

We'll see...


author: Shannon S
body: Hi James,

I do not see that you were successful in uploading the zip to the ticket. The message says you can try from [transfer.atlassian.com](https://transfer.atlassian.com/upload/JST-540119) in order to upload the file. instead. Are you able to access from that link?

I noticed the file you attempted to upload might be generated on macOS. Is that right? Is there any chance that you unzipped and re-zipped the backup using Finder? Sometimes that can cause issues, so if you're able to get the original file again, could you try to import that onto your instance?

Regards,

Shannon


author: james
body: Safari was set to automatically unzip files! This was causing the issue. I have turned that off.


author: Shannon S
body: Hi James,

That's great, thank you for confirming that was happening. Happy to hear you were able to proceed.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: cloud

confluence-cloud
Using Confluence for project templates?
Asked by MP052:

First, I'm new to Confluence. Second, I know there is a Confluence project template. I want to make a set of core project document templates (requirements, HLDs, test cases etc) available in standard format for new projects. So when a project manager starts a new project they can create a new project space(?) based on a standard space template and be sure that they have the latest templates copied across to their new space. And once they start running the project I want them to be able to show/report the status of project documents.

any ideas/examples out there?

Cheers


Answers:
author: Arthur Mack
body: If you are using the same templates for all your projects just create GLOBAL templates and they will appear in all your new project spaces. No need to copy.


author: Pavel Potcheptsov
body: See my answer [here.](https://community.atlassian.com/t5/Confluence-questions/create-quot-create-space-quot-macro/qaq-p/1228126)


Tags: cloud

confluence-cloud

project

template
Macros not working anymore after updating to 7.2
Asked by Reiser Simulation and Training:

Hello,

we have upgraded our Confluence to the latest 7.2 version.

We are not able anymore to use most of the default macros in confluence.

For example, if we try to load the page tree macro into a page, nothing is happening.

The instance is running on a Windows server with the default JRE that come with the setup.

All the old pages that used the macros are shown properly. But when we try to add a macro (some like the global reports is working but most of them are not loading) or edit an existing page that has f.i. the page tree macro, the windows shows that is loading for ever.

In the logs, nothing is found.

It is very crucial for us to solve this problem. What could it be?Any ideas?

![confluence1.png](https://community.atlassian.com/t5/image/serverpage/image-id/77743i322FCA2644BD579B/image-size/large?v=v2&px=999 "confluence1.png")


Answers:
author: Shannon S
body: Hello!

Thank you for reporting this issue to us.

Can you please test the following?

1. Run Confluence in [Safe Mode](https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode)) and see if the issue persists. If it does not, there may be a 3rd party add-on that is causing this issue.
2. Try in other browsers and in the browsers Incognito/Safe Mode and let me know if the issue persists.
3. Temporarily remove all [customizations](https://confluence.atlassian.com/confkb/how-to-clear-customizations-from-confluence-314447086.html) and see if the issue persists.

You will also want to check your [Confluence Server Logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) and see what error messages are being generated when you attempt to insert the add-on.

Let me know if you have any trouble.

Regards,

Shannon

comments: author: Reiser Simulation and Training
body: Hi Shannon,

thank you for your reply. Your tips helped us find the problem and the solution.

It was the "Numbered Headings" Addon that was causing the problem.

After deactivating it, the problem was resolved.

Thanks again

Best Regards

Evangelos


author: Shannon S
body: Hello Evangelos,

Thank you for confirming!

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: confluence-server

server
Rename initial space
Asked by Heiko Mohr:

I've created a free Confluence subscription and entered a suboptimal name \& key for the first/initial space.

Is there a way to modify delete this root space?


Answers:
author: Alex Christensen
body: This is actually a known bug in the free Confluence Cloud subscription.

<https://jira.atlassian.com/browse/CONFCLOUD-68319>

As of this comment, the bugfix is currently waiting for release.

comments: author: Heiko Mohr
body: Thanks a lot, Alex... didn't find that ticket without your help ;-)


Tags: confluence-cloud
Cannot see 'request access' on page
Asked by cvillanueva:

Hi there,

I'm trying to gain access to edit a confluence page:

<https://collaborate.translations.com/display/TPTProd/PXL+United+States>

The page and the links are restricted so I cannot edit anything. I checked the 'help' section which mentions click a 'request access' button on the page but this cannot be found anywhere.

Please advise

Thanks


Answers:
author: Vishwas
body: [@cvillanueva](/t5/user/viewprofilepage/user-id/3693469)

You get an option to request access if the page is restricted for both "**View and Edit** ", if you are able to see that page then obviously that page is only restricted for **Edit** or the request access message above doesn't appear, you're not able to request access for that particular page. This usually is because the page has inherited view restrictions from a parent page, you don't have adequate space permissions, or there is no mail server set up.

Pls reach out to space admin to get access to that page.

**Regards,**

**Vishwas**

comments: author: cvillanueva
body: Thank you Vishwas.

Do you have the contact for space admin?


author: Vishwas
body: [@cvillanueva](/t5/user/viewprofilepage/user-id/3693469)

I thought u were from that organization. If so pls reach out to respective admins they should be able to give access.

And i dont have contact for that space admin

Regards,

Vishwas
Troubles with Synology install
Asked by Laurent Renard:

Hi There,

I'm having a pgsql connexion trouble with my brand new synology after the installation via docker ( <https://www.giuliomenna.net/confluence-on-synology-nas-via-docker-and-with-lets-encrypt-ssl/> )  
Could you help me with the best tutorial available for my gear ?


Answers:
author: Shannon S
body: Hello Laurent,

Welcome to Atlassian Community. It's nice to have you!

I'm not really familiar with the product "Synology". It appears to be some sort of Network Area Storage device; is that right?

What is the error message you're encountering exactly? Perhaps the following thread may be of some help to you?

* [AutoSSL (Let's Encrypt) with Confluence over HTTPS](https://community.atlassian.com/t5/Confluence-questions/AutoSSL-Let-s-Encrypt-with-Confluence-over-HTTPS/qaq-p/868183)

Regards,

Shannon


Tags: atlassian-marketplace

confluence-server
how to impliment SSL cirtificate
Asked by Eswari:

Won SSL certificate implimentation


Answers:
author: Ansar Rezaei
body: Complete Atlassian guide could be found [here](https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html) for self-sign certificate and if you want a free certificate using Let's Encrypt, check out this [link.](https://gist.github.com/dborin/dd501b28967d3784fa646534dbea6ffa)


author: Kurt Klinner
body: [@Eswari](/t5/user/viewprofilepage/user-id/3681788)

Welcome to the Atlassian commuity.

Did you already check <https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html>?

Cheers

Kurt


Tags: new-to-confluence
I'm trying to delete a user and I get the "403 forbidden" error code
Asked by sylvia gutierrez:

Hi Everyone!

I'm trying to modify a user in confluence and its given me an error code that prevents me from editing, adding, changing anything with that user. Particularly I would like to DELETE the user and below is what I get

There was an error during user deletion: com.atlassian.crowd.exception.applicaitonpermissionexception:Forbidden (403) encountered a 403- forbidden- error while loading this page.client.forbidden.exception Go to Jira home. Please check your log files for more details.

How do I fix this? I tried reviewing all of my files and nothing came up with an error code.


Answers:
author: sylvia gutierrez
body: I researched my own answer---- this is how you fix- add your firewall IP address to "JIRA user server" IP addresses list and configure


Tags: confluence-server

server
Vote for confluence macro disable ?
Asked by Numero 27:

Hi,

I have install the "Vote for Confluence" add-on but when adding "+ macro" on a page the page is freezing and nothing happended ? any idea or similar issue ?

this is confluence cloud

thanks a lot


Answers:
author: Andrej Freeze _ greenique
body: Hello [@Numero 27](/t5/user/viewprofilepage/user-id/3693432)

is anyone else experiencing the same behaviour in your instance?

If no, try to reset your browser cache or switch to a different browser.

You can also try to use the / shortcut and see, if the behaviour is the same, but to me this sounds like some javascript or communication error.

If all of this does not help, and your colleagues suffer the same way, try disabling the app. I am certain that the developers of **Automation Consultants** are going to work on a solution quickly.

Cheers,

Andrej from greenique


Tags: confluence-cloud
Need to contact an administrator
Asked by Marina.Dorati:

Hello,

I am new in confluence. I have very limited rights. I have no permissions to pages I need to consult. How can I contact my administrator to solve this problem?

I cannot find any "contact my administrator" button or similar.

I started an atlassian ticket but - as expected- the answer was that I need to contact my company's conflunce administrator.


Answers:
author: Teodora V
body: Hi [@Marina.Dorati](/t5/user/viewprofilepage/user-id/3693408)

try to use the following URL:

http://{**your.conflunece.baseurl**}/contactadministrators.action

It should open a contact form.

:)


author: Vishwas
body: [@Marina.Dorati](/t5/user/viewprofilepage/user-id/3693408)

* Search for **Contact Administrator** Form, generally appears on 500 error page of confluence. If that is available that is one way to reach out admin. If that button is not available admin might have disabled that button.
* Pls search for name admin in search bar in right top bar, a space by his name should appear, where his contact details will be listed.
* Last option is to reach out to your company help desk for support.

Regards,

Vishwas
Unable to position a Note panel in a place in the document where it is appropriate
Asked by Anand Rajaraman:

With the new look and feel in Confluence editor, most of the old behavior has either got changed or removed. That being said, I am unable to place a note panel in a place where I feel is appropriate, so all note panels are getting positioned at the end of the topic in a confluence page. This was not a problem that I faced with the earlier Confluence Editor. Has someone noticed this behavior or should I try something different?

Thanks,

Anand


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Anand Rajaraman](/t5/user/viewprofilepage/user-id/2776824),

There is an existing ticket with Atlassian for the same feature. Please add your vote - [CONFCLOUD-67577.](https://jira.atlassian.com/browse/CONFCLOUD-67577?_ga=2.8606389.1219356025.1578316703-748161253.1533556773)

Thanks

Sireesha


Tags: confluence-cloud
Microsoft Planner connection
Asked by brian.hardwick:

Hello, I'm looking to see whether there is a way to link Microsoft Planner (we have just had to migrate from Trello to MS Planner) into Confluence...

Any help appreciated.


Answers:
author: Diego
body: Hello [@brian.hardwick](/t5/user/viewprofilepage/user-id/3693383) !

Currently, ++*there is no native integration between Confluence and Microsoft Planner.*++

I was also unable to find any software for that in the marketplace. With this in mind, I would love to understand a little bit more about your use case. I came up with a few questions for that, here they are?
> 1. *What part of Microsoft Planner do you need integrate in Confluence*
> 2. *What do you hope to achieve with this integration Between Confluence and Microsoft Planner?*

Looking forward to your reply!

comments: author: brian.hardwick
body: Hi @\[deleted\] !

Thanks for coming back to me on this. Basically we are an operational team within a digital part of our business who use Confluence - so we are trying to use confluence to manage our activity, but MS planner actually helps us to manage line level tasks for reporting purposes, as we use Microsoft Office 365. We were thinking that if there was a link even to view a plan board, it would tie everything together. Maybe there is a better way for us to achieve this and we just don't know what it is?

There is a link to view confluence pages within MS Teams, but it's the actual planner part we'd like to see in confluence. Hope that makes sense!

Thank you,

Brian


author: Diego
body: Hello there, [@brian.hardwick](/t5/user/viewprofilepage/user-id/3693383) !  
Thanks for clarifying your uses. If you have a link to the planner itself, we could use the iFrame Macro to include that within one of your pages. Here is our documentation on the macro, Brian:
> * ++**[\[Confluence Cloud\] iFrame Macro](https://confluence.atlassian.com/confcloud/iframe-macro-950276528.html)**++

Hope this helps!


author: Chris Lemon
body: I'd be interested in understanding how you get on with this [@brian.hardwick](/t5/user/viewprofilepage/user-id/3693383) - similar situation in our environment trying to combine use of O365 tools with Confluence


author: Jorge Ramirez
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) could you please laborate further, I'm trying to get planner into Confluence using the macro you proposed with no luck at all.


author: brage
body: Any tips on getting this to work? Also trying to display a board from Planner in Confluence (basically similarly to how you have a dediced Trello view board setup). But the iframe is not working (rejected connection request, assuming the iframe don't work for 3rd party web pages that need auth?)


author: Aarij Siddiqui
body: I am currently facing the same problem, do you guys have any update regarding this issue/situation?


author: Felix Gedamke
body: We have the same problem. We would also like to embed the Planner in Confluence to view a Kanban board and create tasks, similar to Trello or Jira. Unfortunately, embedding via Smart Links is not possible.


Tags: cloud

confluence-cloud
Pasting a numbers from Excel wit the form 0.999 into a table results in cells with the values 1. 999
Asked by John Francis:

I have an excel spreadsheet with numbers of the form 0.75464, i.e. ++**Zero Point**++a string of numbers.

I paste this into a Confluence Cloud Table and the cells with these numbers in are transformed into table cells \<td\>, containing ordered lists \<ol\> with the fractional part (or mantissa) only of the number appearing as a list item. This is therefore rendering the number with a proceeding 'Item number' which makes it appear as if it is 1.XXXX, e.g. 1. 75464.

This did not happen on local Confluence Server. I have tried formatting the numbers differently in excel but to no avail. I am using MacOS 10. I have tried with the latest Safari and Chrome.

![Screenshot 2020-01-03 at 09.47.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/77689i3A35ACA59C81045B/image-size/large?v=v2&px=999 "Screenshot 2020-01-03 at 09.47.40.png")![Screenshot 2020-01-03 at 09.48.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/77688i93F7522DE6032E87/image-size/large?v=v2&px=999 "Screenshot 2020-01-03 at 09.48.59.png")


Answers:
author: Shannon S
body: Hello John,

Thank you for all the testing you did on this issue!

You've run into a bug that we discovered in Confluence Cloud, which I reported below:

* [CONFCLOUD-68744](https://jira.atlassian.com/browse/CONFCLOUD-68744) *Pasting single digit decimal numbers in new editor results in numbered list replacing the first digit*

It appears to be related to the formatting, so pasting the contents into a code block or pasting *from* a raw text document appear to work without auto-formatting to a numbered list.

Please watch that bug so you can be updated when there are any changes or fixes released.

Thank you again.

Regards,

Shannon


Tags: confluence-cloud
How to get errors of dependency without run atlas-run
Asked by Siamak Bahojb Ferdos:

Any time that I am running the atlas-run command, I know that there is a problem in dependency.

As the atlas-run command takes a long time to show the results, I want to know that is there another command that I can check the dependencies before?

atlas-package and atlas-compile and atlas-debug work well with bad dependencies! So What's the better way to check dependencies or other similar errors?


Answers:
author: Shannon S
body: Hello [@Siamak Bahojb Ferdos](/t5/user/viewprofilepage/user-id/3674430),

Welcome to Atlassian Community. It's great to have you!

Could you please let us know a bit more on what you're trying to do exactly? Which application is this for?

If you are looking to develop an add-on, I would recommend that you raise your question with the [Atlassian Developer Community](https://developer.atlassian.com/resources) instead. There, you will find users who are more familiar with developing for our products.

Let me know if you have any questions about that.

Regards,

Shannon

comments: author: Siamak Bahojb Ferdos
body: Thank you Shannon for your explanation... So my post here is off-topic. Can I delete it from here?


author: Shannon S
body: Hello [@Siamak Bahojb Ferdos](/t5/user/viewprofilepage/user-id/3674430),

Unfortunately not, but don't worry; it can still help users in the future in case they have the same issue, then they'll know they can go to the Developer Community for that.

Regards,

Shannon


Tags: jira

new-to-confluence

new-to-jira