youngmon/atlassian-qna huggingface dataset:
"Edit in office" option is not visible to an user
Asked by Ipsita Dash:

Hi,

One of our user has issue in viewing "Edit in office" option.

Even after providing the space admin access to the user, issue persists.

The plug in " `Office Connector Velocity Helper`" is enabled. The "Edit in office" option works fine for every one else apart from one user.

Can you suggets us a resolution for this?

Thanks,

Ipsita Dash


Answers:
author: Ipsita Dash
body: Hi,

Thanks for your reply, But there is no page restriction in that page.

Thanks,

Ipsita Dash


author: Santwana Sarangi {Appfire}
body: Hi,

Can you please check if there are any page restrictions on the particular page?

If there is, then please check if the user has been added to the edit restriction of the page. If not please add and check.

Thanks,

Santwana
Take over Confluence Server: tell us what we should be working on
Asked by Victoria:

Hey Community!

At Atlassian we love learning about the different ways in which you use our products, and we're always inspired by the range of fascinating uses of Confluence. One message that comes up time and time again, is when Confluence expands in your organization, it often becomes mission critical to your teams. So, we are digging into this and researching features and improvements which impact customers (that's you!) as they grow.

We'd love to hear from you about how we can improve and develop features that are valuable for your organization by taking a few minutes to complete a survey.

[Take the survey]( https://surveys.atlassian.com/jfe/form/SV_3kZYlx0jhPAzqYZ?Source=Community "The Survey")

We will be contacting some survey respondents for a more in-depth discussion about your feedback. So please go ahead, fill out the survey -- and don't forget to leave your contact details at the end of the survey if you're up for a chat.

Thanks,

Victoria \& the Confluence Server \& Data Center team


Answers:
author: Ollie Guan
body: We hope more offline community activities in China


Tags: administration

confluence-server

enterprise

feedback

research

server
PERMALUSERSUBJECT error after upgrading to latest version
Asked by Maximiliano Villagra:

This is because our older instance had the license expired. However, i did not know that it would fail to start when upgrading to the newer one. I have a new license but according to the document, I need to revert.

What the document does not say is "how" to revert.

Any information on how to roll back other than reverting my VM and DB from backup?

Thanks


Answers:
author: Igor M.
body: Hello,

Unfortunately, there is no rollback mechanism in Confluence, so if you encounter any issues during upgrade, you would need to restore your Database and Installation/Home directories from backup, see [How to roll back to a previous version of Confluence](https://confluence.atlassian.com/confkb/how-to-roll-back-to-a-previous-version-of-confluence-316113136.html) for more information. So in your case, if you have a VM snapshot, and your DB is on the same VM as your instance, you can just restore a snap.

Before restore, you can also try changing your license directly from system files, as described in [How to change the Confluence License in confluence.cfg.xml](https://confluence.atlassian.com/confkb/how-to-change-the-confluence-license-in-confluence-cfg-xml-720405151.html) guide.

Let me know if you have any further questions

Igor

comments: author: Maximiliano Villagra
body: I went ahead and restored the VM and the DB and I was able to bring the old version back. After that, I was able to update the license and upgrade again.

For information purpose: I also run into the pool connection issue, and I had to adjust the config file to solve it.

Other than that, I was able to get everything up and running.

Thanks,


Tags: confluence-server

server
Splitting Confluence Tables - is it possible?
Asked by Lisa Curnow:

I have created a long confluence table, and now need to split it to be able to use an insert page macro and insert other tables in between sections of my table.

Is this possible?


Answers:
author: paula.stern
body: Any update on this? Definitely a feature I could use right now.

comments: author: Andrew
body: Select the rows that you want to split, highlight it to the bottom-most or top-most row and just cut it. Then paste the rows you just cut where you want it.

It's slow, but it's not too bad


author: Steffen Heller
body: I have an admittedly old version (4.3.7).

For this, cut and paste rows doesn't work.  
I can cut out rows, but if I try to paste somewhere else, nothing happens.

Another idea 1:

Copy the table structure to MS Word, split tables there and copy it back to confluence. That works for tables but deletes all the images.

Yet another idea 2:

Do the same as above but then save the Word file and import in confluence. That could work and might be a solution for pages with many, many tables that justify the extra work.


author: Sandy Johnson
body: Hi Lisa

In the old wiki markup editor this was very easy. You simply put your cursor at the end of the row you wanted in the first table, hit the enter key and Voila! you have 2 tables.

Unfortunately, Atlassian decided to take this functionality away without providing an alternate solution. I run into this way too often. The only suggestion I have is to copy the entire table and delete rows from each copy until you have want you need.

Oh well, more work for us. :(

Sandy

comments: author: Lisa Curnow
body: Thanks Sandy,

I had to manually work around it - will know better next time

Cheer

Lisa


author: Johannes.Stark
body: That's in sane...


author: Alana Fernando
body: Hi [@Lisa Curnow](/t5/user/viewprofilepage/user-id/1162088) ,

Table splitting functionality is still not there in confluence.

* Vote for this feature suggetion [CONFSERVER-34236](https://jira.atlassian.com/browse/CONFCLOUD-34236?_ga=2.90994332.745120698.1528086510-1778033110.1521789254)

for now you just have to manually adjust your table. (copy paste)

comments: author: Sandy Johnson
body: Alana

I just went to vote for this suggestion only to find that it was submitted in 2014. Do you really think something that old has a prayer of being implemented? If it wasn't done by now I can't see any hope......

Sandy


author: Nic Brough -Adaptavist-
body: Yes, they do. See <https://jira.atlassian.com/browse/JRASERVER-980> - raised for Jira 1.4 in 2002, fixed in Jira 7.6ish, 15 years later when priority schemes arrived. (Resolutions could be done in Jira 3, although it's not by a "scheme")


author: Sandy Johnson
body: Nic

Thanks for the update, I'll look for this in 2029 :)

Sandy


Tags: atl-gruland

confluence-server

server
Cannot create anchor
Asked by Holly Hayes:

When I try to create an anchor using the anchor macro, as soon as I hit Insert on the macro, the Save (page) option fades out and I cannot save the page. I'm on Confluence 6.3.1


Answers:
author: thais
body: Hi, Holly,

As it was not possible replicating the behaviour on our test instance, and we'll need further information such as the page URL, we opened a ticket on your behalf at Support that should reach you soon.

Best regards,  
Thais

comments: author: Holly Hayes
body: This has been resolved. . It was caused by an update to the OS during one of our normal maintenance windows that changed the default font. Changing it back fixed the issue with the Confluence Insert Macro.


Tags: cloud

confluence-cloud
Is there a rest api to post the page properties?
Asked by SheshaChandra:

After some research, i was able to find a way to get the page properties with the below command "/rest/masterdetail/1.0/detailssummary/lines?spaceKey=$spacekey\&cql=label=$label"

Is there a rest api which i can use to post the page properties?


Answers:
author: Florian Royer
body: Anybody successfully update a Page Property inside a page property macro using REST API?


author: Pawel Marciniak
body: [@charlie_gavins](/t5/user/viewprofilepage/user-id/3984331) Were you able to do this? I thought that I achieved it but when I add a macro it overwrites the whole page content.

Is there a way to add Page Property Macro without overwriting current page content?

comments: author: That Which Is Not
body: No luck I'm afraid!


author: Aleksandr Zuevich
body: Hi,

you can use <https://developer.atlassian.com/cloud/confluence/rest/#api-content-id-property-key-put> (for cloud) and <https://docs.atlassian.com/ConfluenceServer/rest/6.9.1/#content/{id}/property-update> (for server).

comments: author: SheshaChandra
body: [@Aleksandr Zuevich](/t5/user/viewprofilepage/user-id/671242), Thanks for the reply. But the links you have provided above, are for the content properties.

We have a macro as "Page Properties", and i'm trying to find an rest api for that. I was able to get the rest api for "GET", but not able to find the "PUT/POST" rest api.


author: charlie_gavins
body: Shesha - any luck here?


Tags: atl-adm

developer

post-function

rest-api
Jira Service Desk Customers Automatically Added as Confluence Users
Asked by Olivia Snyder:

When I add users as Jira Service Desk Customers, they are automatically added as Confluence users. The license my company has is for 10 users. Confluence says we currently have 20 users registered. How do I prevent the Customers from automatically being added as Confluence users? How do I find out which users are among the 20 registered? How do I remove these users from Confluence ONLY, not remove them from Jira Service Desk?

Our Jira User Database and Confluence Users are mapped together.

Please let me know how to correct this issue.

Thanks,


Answers:
author: Igor M.
body: Hello,

Any user with *can use* permissions via direct or group membership will count towards a license, so one way to limit that is to take manual control on who has access to Confluence. Once you added Jira as user directory to Confluence **jira-software-users** group was automatically created with *can us*e permissions, hence why any user created in Jira is synched to Confluence and counting towards you license.

You can fix it by doing the following:

1. Log in to Confluence as administrator
2. Go to **Confluence Administration \> Users \& Security \> Groups**
3. Click on **confluence-users** group and check if you have any Jira users that should not have access to Confluence listed there, if you do, remove them by clicking on recycle bin icon.
4. Then add any users that should have access to Confluence to **confluence-users** group. Do the same with the **confluence-administrators** group and add yourself there too.
5. After completed, we can remove Jira users permissions to Confluence, this is an important step, make sure you are done with steps 1-4 first to avoid problems later on.
6. Go to **Confluence Administration \> Users \& Security \> Global Permissions** and click **Edit Permissions**
7. Untick all **jira-software-users** permissions, especially *can use* and click **Save All**
8. Check the user count in **Confluence Admin \> License Details,** click **refresh** to check if it has gone down  
   (Optional) If user count has not gone down, try flushing the cache via **Confluence Admin \> Cache Statistics \> Flush All** and then checking the user count in **Confluence Admin \> License Details** again.

Hope this helps

Igor

comments: author: Olivia Snyder
body: This worked, thank you so much!


author: Victor Mutambuki
body: ![Screen Shot 2018-06-06 at 9.21.05 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/23979iB9B147E7756E98F4/image-dimensions/395x356?v=v2 "Screen Shot 2018-06-06 at 9.21.05 PM.png")

Olivia,

Are you a JIRA admin? If so, go to the Cog wheel - select User Management - then Click on the Ellipsis and edit the user.

If you're not a JIRA admin, then whoever has Admin rights can edit those users.

Above is temporary fix.

Thanks

victor


Tags: confluence-server

server
Can't uncheck "Subscribe to all blog posts"
Asked by Matthew Schwarz:

My tech support can't figure this out. Anything I might be able to suggest to them?

For some reason, in my profile I cannot uncheck "Subscribe to all blog posts." When I go to edit my settings, I uncheck, but as soon as I hit save it automatically checks itself. I've tried in multiple browsers, cleared cookies, etc...but same behavior.

Tech support confirmed that in other profiles this same behavior does NOT happen.

Any thoughts?


Answers:
author: Matthew Schwarz
body: Hi. Thank you for the response.

1. Yes, different machines with same roaming profile. Still happens.

2. There is corporate av.

3. No access to incognito. It is disabled by group policy.


author: Suren Raj
body: Hi, Matthew.

<br />

We would like to inquire a couple of information from you.

1. Does this issue happen if you log in from another machine?
2. Does your machine have anti-virus installed?
3. Does the issue happen in incognito/private browser?

Looking forward to hearing from you.

<br />

Cheers  
Suren Raj


Tags: confluence-server

server
Can you restrict visibility of the Activity or Your Work sections for a space?
Asked by Rich Lewis:

We are using Confluence as a Knowledge-base, NOT a collaboration tool. I want to streamline the user experience, but when they register using the email invite the default landing page is the Activity page (don't get me started on the invite email - it's is terrible and you cannot customize it). I'd prefer it to be the home page, but cannot seem to control this, so I thought restricting access to Activity and Your Work would lead to the home page (or at least make the choices available simple).


Answers:
author: Meg Holbrook
body: Hey Rich,

I thought this was dictated under 'Further Configuration' in the confluence settings panel.

You can direct which screen your users land on when they log in.

comments: author: Meg Holbrook
body: You can't restrict access to the Activity and Your Work as far as I am aware.


Tags: cloud

confluence-cloud
is the self signeup require special license/payment
Asked by israel drori:

we want to allow our customers to access our documentation and have them sign up - do we need to to pay/license that feature :

Thanks


Answers:
author: israel drori
body: Thank you for the warm wishes, but I am not sure how to estimate in advance the cost of self register users that can only have read only access

Help


author: Meg Holbrook
body: Atlassian tools generally scale with user additions. If you enable self-signup, you'll see pricing go up as your number of users scales. You can always check the billing section of your settings to see an estimate of where you're at currently.

comments: author: Meg Holbrook
body: Also want to wish you a warm welcome to the community!


author: Meg Holbrook
body: [@israel drori](/t5/user/viewprofilepage/user-id/1429908) - fortunately there is a [pricing calculator for confluence here](https://www.atlassian.com/software/confluence/pricing?_mid=3fd6c70bbf26e882bb1aaced86238f5c&aceid=&adposition=1t1&adgroup=56762718378&campaign=1398156449&creative=273391857328&device=c&keyword=confluence&matchtype=e&network=g&placement=&ds_kids=p32969177752&ds_e=GOOGLE&ds_eid=700000001542923&ds_e1=GOOGLE&gclid=CjwKCAjw0ujYBRBDEiwAn7BKt5tN03iOq0L2Fz-id7_NkdLLvEBgV6DgsUPSvpJWz8kQLe4TsGIFkhoCYhMQAvD_BwE&gclsrc=aw.ds#pricing-calculator)


author: israel drori
body: Thank you for your prompt response - we wanted to allow our customers' users access to our library of documents, and wanted them to register, they will not be part of internal team and will not be able to modify or collaborate - i thought the self register will support that workflow with minimal/or no charge - i dont see such option :-(


Tags: cloud
Can I upload a document with free account ?
Asked by kriti bansal:

Can I upload any file while using free confluence for a week , if yes how?

Also , How do I get permission of add attachment ?


Answers:
author: Thomas Schlegel
body: Hi [@kriti bansal](/t5/user/viewprofilepage/user-id/1472730),

here's a complete documentation for Confluence:

<https://confluence.atlassian.com/confcloud/confluence-cloud-documentation-home-941614888.html>

But, if you want to upload one file for one week only, I would better use something like dropbox or a similar file hosting service.
Customizing customer submit request in Jira Service Desk
Asked by LokanaSM:

Hi Team,

When a customer submits a request, they receive default email notifications as the issue and create a corresponding test request in service desk project.

Here default mail notification is sent to customers, can we customize this mail notification which will send to customers (Who raises the request) with additional user or groups.  

Thanks in advance.

Sanjeev Kumar N


Answers:
author: Victor Mutambuki
body: ![Screen Shot 2018-06-06 at 9.11.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/23978iFC8F1765DAB66A5D/image-dimensions/584x305?v=v2 "Screen Shot 2018-06-06 at 9.11.20 PM.png")

SRee,

My answer is based on what i've understood from your question. I hope I understood it well.

As shown on the attached image, go to Customer Notification and then edit the default rules. You can even addy your own.

Let me know if this was useful to you.

Thanks

Victor

comments: author: LokanaSM
body: Victor,

Thanks, We are not able to add the user or group mail id in default rules for "Request Created" attached is the screen shot.

We need to add additional users/Groups to get the mail when New Request is created, so the mail should trigger to the customer and user/groups.

Request to let me know steps to add the user \& groups.

![JSD-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/24005i56434C7A25E7A0C7/image-size/large?v=v2&px=999 "JSD-1.png")


author: Victor Mutambuki
body: SRee,

You must be a JIRA admin and not a Service Desk Admin to add "Reporter (customer)".

Victor


author: LokanaSM
body: Victor,

Sree and my self (sanjeev) are having Jira Admin access.

We need to add additional users/Groups to get the mail when New Request is created, so the mail should trigger for both customer and user/groups.

Request to let me know steps to add the user \& groups.

![JSD-admin.png](https://community.atlassian.com/t5/image/serverpage/image-id/24053i4CB236895B893B29/image-size/large?v=v2&px=999 "JSD-admin.png")


author: Victor Mutambuki
body: SREE and Sanjeev,

Please see link below

<https://confluence.atlassian.com/doc/adding-or-removing-users-in-groups-138321.html>

victor
Limiting Page Structure depth to 4
Asked by DPA:

I want to Limit the Page Structure depth to 4. How do I configure it. I searched \& it shows me to use a Macro. I am looking for the system level setting if this can be configured.

We are rolling out Confluence within our organization. I want to understand if there is any Governance process we should implement(like Tag format, linking document across spaces(not keeping 5 copies in 5 different spaces)) etc ...


Answers:
author: Nicolas Casel
body: Based on this documentation:

<https://confluence.atlassian.com/doc/page-tree-macro-163414255.html>

It seems not possible to limit the depth of 'sub-levels'.


author: DPA
body: Hi Shannon,

Please find attached the snapshot of the Micro. My assumption is that depth of the page would have to be defined in order for not the exceed the specified limit.

Thanks

DP![Capture-1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/24183iD98606B6681A70B3/image-size/large?v=v2&px=999 "Capture-1.JPG")

comments: author: Shannon S
body: Thank you for that.

So the Children Display macro just displays all the children of the current or defined page.

If you do not specify a depth of descendants, then all children will be displayed. If you display "2", for example, it will show 2 levels of child pages.

Keep in mind that this does not limit page structure depth across the instance, only while displaying children using this macro.

For your 2nd question, I would recommend raising as a discussion separate to this question. This way the members of the Community who use Confluence on a daily basis will be able to give you their feedback.

Regards,

Shannon


author: DPA
body: Thanks Shannon


author: Shannon S
body: Hi there,

Can you show me what you found regarding the macro to limit page depth? To my knowledge there's no system setting for this but if I can see what macro is doing it then it could help me figure out what might be limiting the page depth.

Thank you!

Shannon


Tags: hierarchy

page-tree
How to set the comments in cofluence can not let some people see
Asked by zhaoyawei:

How to set the comments in cofluence can not let some people see


Answers:
author: Andreas
body: Comments share the same permission scheme as the page itself. So if someone can see a page, there's no way via the interface to prevent that person from seeing comments that have been made on that page.

Nevertheless you could use an addon like [Talk - Advanced Inline Comments](https://marketplace.atlassian.com/apps/978531/talk-advanced-inline-comments?hosting=server&tab=overview?). It provides the capability to set viewing permissions, on a [space level](https://docs.stiltsoft.com/display/public/Talk/Managing+Permissions#ManagingPermissions-4) and for [specific comments](https://docs.stiltsoft.com/display/public/Talk/Managing+Permissions#ManagingPermissions-1).

comments: author: zhaoyawei
body: my jira is v6.3.10 install [Talk - Advanced Inline Comments](https://marketplace.atlassian.com/apps/978531/talk-advanced-inline-comments?hosting=server&tab=overview%C2%A0) Incompatiable version,I shoud install that version,thanks!


Tags: cloud

confluence-cloud
Massive Update without changing "Last Date Modified" nor "Last User Modified" ?
Asked by Vincent Thoul? _Alkaes_:

Hi All

I prepared a procedure in order to append the macro "Properties Pages" more than one thousand pages using the JAVA APIs.

Is there a way to perform this update without changing the "Last Date Modified" nor "Last User Modified" ?

Users need to keep the previous Date and Modifier.

Vincent


Answers:
author: Ravi Varma
body: Hi [@Vincent Thoul? _Alkaes_](/t5/user/viewprofilepage/user-id/632320),

Both Confluence and JIRA by design do not allow modifying **Last Date Modified** through APIs.

Atlassian does not recommend modifying the data at the database level.

Please note that

* "Last Date Modified" is preserved in **content** table **lastmoddate** column
* Value stored in **content** table **lastmoddate** column is time zone sensitive
* "Last User Modified" is preserved in **content** table **lastmodifier** column
* Value stored in **content** table **lastmodifier** column is an alphanumeric and has a foreign key relation with **user_mapping** table

Though we do not recommend, you can try out the following:

* Preserve the lastmoddate and lastmodifier before modifying pages
* Modify the pages
* Update the lastmoddate and lastmodifier for respective pages by looking up the data that was preserved earlier

Please execute the solution for a few records and validate the results before applying it on a large data set.

Regards,

Ravi Varma

comments: author: Vincent Thoul? _Alkaes_
body: Hi Ravi,

Thanks for advising on this details.

I will try to perform it without changing it in Database.

I will at least change the modified by switching the User Authentication Context.

V.


author: Paolo Bolla
body: _


Tags: confluence-server

server