youngmon/atlassian-qna huggingface dataset:
Users are unable to update their Confluence profile information
Asked by Thorsten Letschert _Decadis AG_:

Hi there,

I'm currently facing the following issue:

Confluence is getting its user base from Jira which is linked to an Active-Directory-Server.

Users and groups are synchronised without problems. However, users are unable to update their profiles regarding phone, im, company details etc.

The logs read as follows:
> -- referer: http://**baseURL** /confluence/users/editmyprofile.action \| url: /confluence/users/doeditmyprofile.action \| traceId: 771dde954419d38b \| userName: **user** \| action: doeditmyprofile  
> -\>\[null\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #528037527)  
> 2018-06-26 14:42:56,478 WARN \[http-nio-8090-exec-94\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
> ... 413 more  
> at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:363)  
> at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUser(ApplicationServiceGeneric.java:718)  
> at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:399)  
> at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUser(DbCachingRemoteDirectory.java:617)  
> at com.atlassian.crowd.directory.RemoteCrowdDirectory.updateUser(RemoteCrowdDirectory.java:265)  
> at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUser(RestCrowdClient.java:223)  
> at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andCheckResponse(RestExecutor.java:537)  
> at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:614)  
> Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: \<?xml version="1.0" encoding="UTF-8" standalone="yes"?\>\<error\>\<reason\>APPLICATION_PERMISSION_DENIED\</reason\>\<message\>Cannot update user '**user** ' because directory 'Active-Directory-Server' does not allow updates.\</message\>\</error\>  
> at java.lang.Thread.run(Thread.java:748)

Usually, Confluence should only update those pieces of information within its own table **OS_PROPERTYENTRY**.

Any ideas, why Confluence is trying to update the user within the Active-Directory-Server?

Cheers,  
Thorsten


Answers:
author: Daniel Eads
body: Hi Thorsten,

Is the Jira directory (in Confluence) set up for Read/Write?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/26245iB924BD73BE5E8804/image-dimensions/634x106?v=v2 "image.png")From your log, it looks to me like it is trying to call Jira to make those changes. Then Jira in turn is trying to modify those properties in Active Directory, which it doesn't appear to have permissions to do.

Try with the Jira User Directory in Confluence set to Read Only and let me know how it goes.

Cheers,  
Daniel


Tags: confluence-server

server
Unable to Exit safe mode and restore previous configuration after confluence upgraded
Asked by hcl_nsirsavada:

Trying to enable Exit safe mode and restore previous configuration after confluence upgraded from 5.10.8 to 6.6.0 I am getting below error. Please help me.

System failed to restore from Safe Mode. Reenabling plugin 'Confluence Conveyor' failed while exiting safe mode.


Answers:
author: Putri Nur Dayana Kamarudin
body: Hi Naresh!

Can try to clear the plugins cache and check if it solves the issue? You can follow the steps provided in [How to clear Confluence plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html).

Do let me know if it works!

comments: author: Suneel Kumar
body: No Its not working for me


Tags: developer

questions-for-confluence
Disable email notification by default on Confluence
Asked by Camille Lecerf:

Hi,

Is that possible to disable by default email notifications when creating new users in Confluence please ? I am using Confluence-Server.

Thanks \& Regards,

Camille


Answers:
author: Ollie Guan
body: Hi [@Camille Lecerf](/t5/user/viewprofilepage/user-id/1145958),

The new user navigation feature will restrict the user from having to select a space of interest when logging in to the system for the first time, which will result in some redundant email notifications.  

The following method does not completely disable email notifications for new users, but can reduce some redundant email notifications.

<https://confluence.atlassian.com/confkb/how-to-skip-the-onboarding-page-welcome-action-for-new-users-in-confluence-777016501.html>

Hope this helps.


Tags: confluence-server

email

notification

server

user

user-management
Re Generate QR Code for two-step verification?
Asked by ialexand:

I have set up two-step verification, using Google Authenticator on my phone, and I would now like to additional use the Google Authenticator plug-ins and extensions for my browsers.

Does anyone know how I can either regenerate the QR code or get the "secret key" (which is what all the plugins ask me for)?

FYI: the ability to disable two-step authentication is not available to me, so I cannot simply disable then re-enable.


Answers:
author: carolyn@patsnap.com
body: Did you get a solution this problem - I'm having the same issue.

comments: author: ialexand
body: Hi

Yes, I did get a response.

Apparently, this feature isn't supported or available by Atlassian and the only way to regenerate a new QR code is to disable 2FA and then re-enable it, which my organisation will not do.


author: Kelly Dowe
body: I can confirm you can get a new QR code if you disable and re-enable two factor authentication.


author: Rachel Benoit
body: This is completely unworkable if, like me, you lost the device with the authenticator app on it. How can I set up authentication again?


author: Edward Hill
body: If you are able to log in to an account on Google Authenticator app on a phone, you have the option to 'export accounts' to another device via the '...' menu. This will generate a QR code


Tags: cloud

confluence-cloud
Enable email notifications only for some spaces
Asked by Camille Lecerf:

Hi,

In my company we disabled all email notifications on our Confluence-server system, in order to avoid flood.

Would it be possible to enable email notifications only for some spaces please ? (So that we set it for teams where users know enough how the system works)

Thanks \& regards,

Camille


Answers:
author: Ollie Guan
body: Hi [@Camille Lecerf](/t5/user/viewprofilepage/user-id/1145958),

Pls refer to:

<https://jira.atlassian.com/browse/CONFSERVER-28326>

<https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-disable-notifications-in-a-space/qaq-p/6030>

<https://community.atlassian.com/t5/Confluence-questions/Disable-notification-emails-in-Team-Space/qaq-p/452636>


Tags: confluence-server

email

notification

server

space

watcher
Lines on photos when using preview
Asked by Sarah Inchley:

We are converting a, org chart from Visio to PDF and then uploading them into our Confluence site but when we preview the document the photos have lines across them. This happens when using all browsers. There are no lines when the document is downloaded. Has anyone come across this before?


Answers:
author: Shannon S
body: Hi Sarah,

Can you show us what the lines look like? What version of Confluence are you using?

Regards,

Shannon

comments: author: Sarah Inchley
body: Hi Shannon,

My apologies for taking soooo long to get back to you. I haven't actually been able to replicate the lines on the photos when saving a copy myself so still struggling with this.

My company is not comfortable with me posting an example as it is company employee faces that I will be using, something to do with employee privacy.

The best i can do at the moment is to give a step by step on what we are doing.

The photo is a pdf, it is then inserted into visio and into a rectangle which has a green background. The visio document is then saved as in viso, then exported as a pdf and then inserted into a confluence page. When you click on it to preview, green lines appear across the photo but when it is downloaded there are no lines. Its as if the conversion has separated the photo into sections. The document has been edited so many times as it is an org chart and people have come and gone from the organisation.

Lines also appear if you insert it using the PDF macro.

Any help would be mostly appreciated.

Thanks


author: Shannon S
body: Hi Sarah,

Unfortunately I can't test with this as I don't have a copy of Visio and I'm on macOS.

For the user who was able to verify it, since they know the steps it takes to replicate, are they not able to create a test document that wouldn't violate employee privacy? We would need an example we can work with on our own instances in order to replicate.

I also asked earlier what version of Confluence you're using. Would you be able to confirm?

Do the lines occur in all browsers, or only certain ones? Is it only on that one user's computer?

Regards,

Shannon


Tags: confluence-server

server
Our Confluence is very slow
Asked by Georgina Ballantine:

Hi

Our Confluence is very slow and we are only able to upload one file at a time, this is a problem, please can you help.

Many thanks

Georgina


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Georgina Ballantine](/t5/user/viewprofilepage/user-id/1593132) ,

when performance issue is experienced please take a look to the Confluence Status <https://confluence.status.atlassian.com/> or check your network.

Fabio


author: Dan Breyen
body: [@Georgina Ballantine](/t5/user/viewprofilepage/user-id/1593132) were you able to resolve your performance issue?


author: Grigory Salnikov
body: Hi!

You might find these articles helpful:

[Crashes and Performance Troubleshooting](https://confluence.atlassian.com/confkb/crashes-and-performance-troubleshooting-180846969.html)

[Performance Troubleshooting Tools - Best Practice](https://confluence.atlassian.com/kb/performance-troubleshooting-tools-best-practice-652444218.html)

comments: author: Grigory Salnikov
body: Oh, and also this one:

[JIRA or Confluence Cloud Instance is Running Slowly](https://confluence.atlassian.com/cloudkb/jira-or-confluence-cloud-instance-is-running-slowly-691011837.html)


Tags: cloud

confluence-cloud
Changes Log export
Asked by Gianni Straolzini:

Goodmorning

in Confluence, is it possible to export the list of changes applied to a document?

In example, when a new version of a document/page is created, it is possible to make a comparison between the two documents: is it possible to export/print the list of changes?

Thank you

Gianni


Answers:
author: Aron Gombas _Midori_
body: Gianni, if you look at the change history of the page, you can select any two versions of the page and compare those. This way you get a colored difference between those two versions.

You can also print this using the browser's print functionality. (I don't know if that results in the expected quality, but it is something worth trying.)


Tags: cloud

confluence-cloud
did not get an email from cofluence calendar events
Asked by Bonnie:

alerts are turned on ,still did not get an email from cofluence calendar events


Answers:
author: Alana Fernando
body: hi [@Bonnie](/t5/user/viewprofilepage/user-id/1592982),

Welcome to the community!

The feature you are looking for is handled under [CONFSERVER-51167](https://jira.atlassian.com/browse/CONFSERVER-51167). As per the suggestion ticket, the feature is available from confluence calendar 5.2.11 and above versions. Do you have confluence calendar 5.2.11 or above version installed in your confluence instance?

comments: author: Bonnie
body: HI\~

we are using version 6.0.16


author: Grigory Salnikov
body: Hi and welcome to the Community!

Have you followed the instructions specified in [this](https://confluence.atlassian.com/teamcal/watch-a-calendar-247070749.html) article?

![watch a calendar.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/26055i72633C49C73CB1A7/image-size/large?v=v2&px=999 "watch a calendar.jpg")

comments: author: Bonnie
body: HI\~

yes, i've followed the instructions and select watch

still didn't get any emails


author: Grigory Salnikov
body: Ok, then I have more questions:

1. Do you receive any other emails from your instance of Confluence?

2. Since you started watching the calendar, have any events happened to send you a report about?


author: Bonnie
body: no\~ none of all these happened


author: Grigory Salnikov
body: If no events happened to notify you about it's no wonder you don't get any notifications.

If you don't receive any email from confluence your outgoing mail may be not configured.


author: Bonnie
body: ????


author: Bonnie
body: HI\~Greg

i've configired the out going mail, and recieved a mail from conflence.

after that, i create a new event, still not get an email notification.

do you know what else could go wrong?


author: Bonnie
body: By the way, i can't connect to the license configuration page on the add-ons management page.

whenever i click that page(license configuration), it returns to add-ons management page

does this have to do with the problem i'm facing?
What columns can be added to a Page properties report?
Asked by Stefan Solender:

I have several teams adding retrospectives to their subpages on the space. The default page for retrospective summaries are good, but I get only "Page Title", "Date" and "Participants" in the table showing all teams retrospectives (its a "page properties report"). I can edit this report and there is an option to add columns, but it's a comma separated list. The general question is: Where can I find available columns that I can add?

Specifically I would like to know which team that posted to retrospective. And each team has a subpage in the space tree for themselves. Is this possible?

Thanks in advance


Answers:
author: Alana Fernando
body: hi [@Stefan Solender](/t5/user/viewprofilepage/user-id/1136976),

there you have to define columns of page properties macro.

lets say below is the content of your page property macro

![2.1.png](https://community.atlassian.com/t5/image/serverpage/image-id/26053iFE87696E73334053/image-dimensions/525x208?v=v2 "2.1.png")

You have to define column names in Page property report macro as below.

![2.2.png](https://community.atlassian.com/t5/image/serverpage/image-id/26054i3D5EA608FB5AD325/image-dimensions/672x393?v=v2 "2.2.png")

hope this helps!

comments: author: Stefan Solender
body: Yes thanks alot! I understand now the concept of defining more parameters/variables on pages that can be used elsewhere :)


author: Alana Fernando
body: Glad to help you [@Stefan Solender](/t5/user/viewprofilepage/user-id/1136976) ?


author: Chris Freeman
body: [@Alana Fernando](/t5/user/viewprofilepage/user-id/1134267) following up on your answer, is it possible to control the width of the column in the PPR. Reason being, I have 2 PPR's on the page, representing 2 aspects of the report, List A and List B. Problem is, List A has a different column width in the Title column. Is there a way to control the width so they align on the same page?


Tags: confluence-server

page-property

retrospective
Confluence with Wikipedia like functionalities?
Asked by Wolfgang G?bl:

Hi everybody.

I want to set up a wiki where everybody (not only named users) can contribute and edit pages.

Changed pages must be approved by editors before they are published.

It should look way better than wikipedia, and it should be much easier to edit content than wikipedias plattform (MediaWiki).

Is this possible via Confluence Cloud? via Confluence on Premise?

Thx

Wolfgang


Answers:
author: Mike Rink
body: Hi [@Wolfgang G?bl](/t5/user/viewprofilepage/user-id/1496375),

Confluence does support anonymous user access, and you can give those users add/edit rights to your pages (although Atlassian doesn't recommend it). If you utilized Comala Workflows, you could have every page pass through an approval process before it is shared publicly. Comala Workflows is available for Confluence server, while Comala Workflows Lite is our less full-featured product for Cloud. Let me know if I can answer any questions for you about Workflows.

comments: author: Wolfgang G?bl
body: Mike, thank you for your quick reply,

Anonymous user - is it possible in Confluence to use CAPTCHAs to ensure that anonymous users are not used by trolls?

Comala looks great.

Is it possible to start with plain confluence pages and add it later?

Is installation / configuration easy or does it need programming or experts?

Regards,

Wolfgang


author: Mike Rink
body: Hi [@Wolfgang G?bl](/t5/user/viewprofilepage/user-id/1496375),

Confluence does have CAPTCHA functionality for a number of functions, including logins, page creation etc. The admin isn't very deep, but it should get the job done for you. More details can be found here: <https://confluence.atlassian.com/doc/configuring-captcha-for-spam-prevention-169970.html>

You can certainly add Workflows to an existing install, in fact that's how most users first deploy the product. As for installation, that's a hard question to answer without knowing a lot more about your unique needs. But, provided that one of our "out of the box" workflows meets your requirements, then it wouldn't require any complex configuration. You can also try our products for free for 30 days through the Atlassian Marketplace.

Let me know if I can help further!


author: Prashant Mali
body: Hi [@Wolfgang G?bl](/t5/user/viewprofilepage/user-id/1496375) ,

I would suggest to try Comala Workflow Plugin for Confluence([https://marketplace.atlassian.com/apps/142/comala-workflows?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/142/comala-workflows?hosting=server&tab=overview)). You can manage workflow in confluence too for approvals.

thanks,

Prashant
How do I migrate or access the information previously entered into a trial version of confluence?
Asked by Elizabeth Morrow:

I entered in a substantial amount of content into an evaluation license which has now expired. I am having difficulty accessing setup I established under the evaluation license. Must I redo all the entries previously made into confluence or can I access it all through my new license purchase?


Answers:
author: jndeverteuil
body: Hello [@Elizabeth Morrow](/t5/user/viewprofilepage/user-id/1591609),

Here's a few way that you could proceed :

* Simply apply the license to your old server and upgrade that instance. However, I can understand it is not possible if you are not using the same machine.
* You could [backup your evaluation instance and restore it on your new instance](https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html). Please note that to do this, it would be expected that both Confluence instance are on the same version. This would suggest that you would install Confluence for your new instance with the same version than your evaluation version. Then, you would do your backup and only then you would upgrade Confluence to the version of your choice.
* Lastly, you could [migrate Confluence between servers](https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html), however I would think it is more risky than using the native Backup Import/Export feature.

I hope this will help you with your situation!
I need to find any page referencing an old Google Site - Can this be done?
Asked by Shawn Connelly:

Hello all,

Prior to bringing on Confluence, my company was using Google Sites.   

Now we wish to permanently archive Google Sites but I need to ensure that we won't have any broken links to deprecated Google Sites content.   

Is it possible to search for links with "<https://sites.google.com>" in our Confluence spaces?   

Thank you,

Shawn


Answers:
author: jon nester
body: Hello,

If you need any help regarding any technology topic or How-to guide, then please visit [marketedly.com](https://marketedly.com) for more information and guide.


author: kiran tiwari
body: [**Yahoo account recovery wizard**](https://mail-customer-support.com/ "Yahoo account recovery wizard")

[**Yahoo account recovery wizard**](https://mail-customer-support.com/ "Yahoo account recovery wizard")is a tool with help of yahoo account recovery wizard you can get your yahoo account recovery.  
Enter your old email id to recover if lost your old password you can reset your yahoo password with yahoo account recovery wizard.  
It is very easy for yahoo account recovery if you use yahoo account recovery wizard. Yahoo account recovery wizard is a powerful  
tool for yahoo account recovery.  
<https://mail-customer-support.com/>


author: Sandeep Gup
body: If you are facing a problem related to [**yahoo mail forgot password**](https://www.mail-customer-support.com "yahoo mail forgot password") your account too frequently then you must know **how to change [yahoo mail forgot password](https://www.mail-customer-support.com "yahoo mail forgot password")**? Users who are facing login related issues can visit to our website...

<https://www.mail-customer-support.com>


Tags: confluence-cloud

google

search
Confluence 6.4.2 - French translations errors
Asked by Brad Smith:

When I begin to type in English I get red lines under the words as if there is an error in the downloadable app version. Within the website version, I do not.

I see nowhere to define my default language within the app. Please help.![image.png](/t5/image/serverpage/image-id/26025i77BB631A73D790B7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Brad Smith](/t5/user/viewprofilepage/user-id/1591247) ,

this is not a behaviour caused by application.

Fabio
Best practice: One Confluence site for internal and public data, or two?
Asked by Everett Cavazos:

I'm seeking insight or trying to find out if there is a best practice on what is better: having one instance of Confluence to handle both internal only spaces/documents as well as a public-facing Knowledge Base, or having two independent instances of Confluence: one for internal, and one for the public-facing KB.  

I'm part of a company that currently has an internal instance of Confluence that we use for internal procedures and information only. We intend to also use Confluence for our new public-facing Knowledge Base. The CTO wants a single instance of Confluence for everything: incorporate the new public-facing KB into our current Confluence install and just govern access via group permissions. However some people within the company believe that a separate Confluence server should be stood up for the public-facing instance.  

Our current install of Confluence is only accessible through a specific port #, so if we go with the single instance, this would have to be removed.

Any formal Atlassian insight into this would be much appreciated, as will just insight from anyone else who has thoughts or experience with it. Thank you!


Answers:
author: Davin Studer
body: There is no technical reason why you could not do it all with one instance. You would simply have your public space set to allow anonymous access and set it as the Confluence default space. I think the question you need to answer is are you confident enough with Atlassian's security model and your user's security prowess that you would have them all on the same server. If they are on different servers you definitely hamper a bad actors ability to get at the non-public documentation if they managed to get around Atlassian's security model or manage to phish credentials. As for a public site you might be able to do it on the cheap if you just get a 10 user license.


author: Everett Cavazos
body: great info, thank you sir.


Tags: confluence-server

server