how to download payment invoices history
Asked by Prabhat:

I wan to download payment invoices from earlier months but not able to see any page that exist for it. Need urgent help


Answers:
author: Kayleen Cucugliello
body: Hi all, was this resolved? Because I am able to go to the billing tab, but the only one with history is atlassian access. No other product has any history.


author: Ghislain
body: For every one. I contact the support, and as i thought, we must have the role/group Billing admin. to access [Billing Console](http://admin.atlassian.com/billing)  
If you do not have or none of your user has, you must contact the support to add at least one user.

The page as history and every thing for at least the product Jira (Bitbucket seems to be somewhere else for me)


author: Michael Mokri
body: I submitted a ticket to Jira about this very issue. Their answer was that you have to be a billing admin to view prior bills.

comments: author: Sascha Goebel
body: Is there any special checkbox I have to tick? I'm the site admin and there doesn't seem to be a separate billing admin group or role.


author: Zulfiqar Bin Zafar
body: Hello [@Prabhat](/t5/user/viewprofilepage/user-id/4772540) ,

Welcome to the Community!

From your site's Administration, go to Billing \> Billing history. From there, select Download to open an individual bill. You can also view your billing history from my.atlassian.com.

For detailed understanding you can read the below article:  
[Manage your bill for Standard and Premium plans](https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/)

Thanks \& Regards,

Zulfiqar Bin Zafar

comments: author: Richard Koch
body: Seriously.. that is not there...   

Why cannot you guys make it easy to find the invoices???  

Every other screen has a left hand nav.. billing is just a list of subscriptions.

Have a menu item called "Invoices" PLEASE

really the worst billing interface in the industry from probably the best product


author: Andr? Lapointe
body: I agree with Richard. I'm scratching my head trying to understand this. I also only see a list of subscriptions on the Billing page, no history link.


author: Thomas Hyatt
body: Once you're on the billing tab, go to "Manage" for one of the services and it should take you to a page where you can select to view the billing history :)


author: Pavlo Lesiv
body: Sheesh, you guys could have at least given the person asking this link:

<https://admin.atlassian.com/billing/>

I had to google "atlassian billing tab" to get to this, because navigating to it with all the dropdown menus on the top or using different search queries brought me nowhere.

Hope this gets recognized as an issue and fixed someday...


author: Alex Ray
body: Link doesn't work...


author: Ghislain
body: The link is redirecting to the the admin/overview page.

The billing console is not accessible anymore even with org admin group.

I can not change anything about our billing, neither payment information, email etc...

The official documentation state as Org admin we can access to the billing ! It seems only user with billing role can.

Big deal, if none user as billing role, how can i give this role to a user even as org admin ???


author: Ghislain
body: For user which are still looking for. It seems that we can have some data, bill etc there "my.atlassian.com". Atlassian must put some effort in this panel please !


author: Richard Koch
body: Thx. I have given up with admin panel and download pdf invoices from my email.

I hope they fix this

Appreciate your help.


Tags: billing

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