youngmon/atlassian-qna huggingface dataset:
Change permission of Users
Asked by Galih Bastomi:

Hi,

So I'm currently working with Trello API on users removal. Is that any possibility to change permission of others if me or user who generate the API token is just a member of the team ? The condition here I'm having users who's being admin before but he's no longer being part of the team so I want to remove that users and assign new admin. But I've found that If you're the one who generate a token for the API and just as normal member on the team you just add/remove/update users who's also as a normal member, you can't do anything with persons who's having Admin role.

Thanks for your help!


Answers:
author: Iain Dooley
body: [@Galih Bastomi](/t5/user/viewprofilepage/user-id/2805625) yes that's correct if you want to remove someone who is an admin you have to also be an admin

comments: author: Galih Bastomi
body: so there's no way to do except that even with API ? Okay cool . Thanks Iain!


author: Galih Bastomi
body: What if there's someone is an admin for member, but not the board. Any possibilities to remove the admin board if we're just admin for members ?


author: Iain Dooley
body: [@Galih Bastomi](/t5/user/viewprofilepage/user-id/2805625) being a team administrator is a separate role from being the administrator of a board. You can remove someone from a team, and (I think) you can remove a board from your team, but you can't remove someone as the administrator of a board just by being the admin of a team that board is in.


author: Galih Bastomi
body: Okay got it. Thanks again Iain!


Tags: permission
PDF preview Adobe banner
Asked by Gonijn:

Hello, I am using Trello personal (so a free account).

When (trying) previewing a PDF file I am hit with a banner for Adobe Acrobat Reader. Even installing this 'monster' does not get previews enabled. Is it possible to preview PDF files within the browser (like .docx files etc.)?


Answers:
author: Gonijn
body: It's really weird... some pdf's generate a preview and some do not (browser/OS independent, tried on several browsers and different machines). I'll try to find out what the diff may be. Thanks for your answer.


author: Iain Dooley
body: [@Gonijn](/t5/user/viewprofilepage/user-id/2805647) this might depend on your browser/platform. On macOS Mojave in the desktop app I get a PDF preview when I click on a PDF document attached to a Trello card.
charge me without any permission and approval!!!!!!!!!!!!!!!
Asked by Adi Israel:

I had a Monthly fee for Trello Business Class with 2 user for 25$

after two month they took without any approval for Annual fee amount of 239$ !!!!!!!

This is a company of cheats and thieves.

I recommend that everyone be careful not to give any credit information


Answers:
author: Mirek
body: Hi [@Adi Israel](/t5/user/viewprofilepage/user-id/2805392) ,

I understand that something happened and you might be frustrated however Community is not the best place to show this. We are not able to know your billing information and unfortunately would not be able to help you in any way than just point you to the Trello Support that would look into your account and see what is really wrong with the payment.

<https://trello.com/contact>

I think when something would be wrong you would get a refund. That should not be a problem.
Is something going on with Trello on safari? I'm on my Mac and trello keeps "glitching".
Asked by Kim Cramer:

For example when creating a new board the option to create my lists are not there. The board background photo is Kinda split in 2. This has been happening for several days. My workaround was to create the lists on my iPad (it's working fine there) then I can pull it up on my Mac / safari and add more to my lists. Also I want to go into the board settings to set up my powers for that board and it's not responding. Strange. I've been using Trello for over 2 years and this has never happened. Anyone else experiencing this?


Answers:
author: Marty Scholes
body: I found this thread because I am having trouble loading trello.com on iPad Safari right now. Oddly, it seems to load just fine in Chrome for iPad. [@Jodi LeBlanc](/t5/user/viewprofilepage/user-id/1186643) I much prefer the Trello app for iPad, but when I need the email address of a card, that information is only available on the web version, so I go there only when I need an email address.


author: Jodi LeBlanc
body: Hi [@Kim Cramer](/t5/user/viewprofilepage/user-id/1127210) I have safari but I am not experiencing those issues. Have you tried rebooting your ipad or ensuring that you have the most recent updates? Also, have you considered downloading the free Trello app through the appstore on your ipad? It works great and you will no longer experience the same issues.

Let me know if this helps.

Thanks,

Jodi
I am trying to move some of my boards to a different team. But after going to "settings" and then
Asked by linda:

I am trying to move some of my boards to a different team. But after going to "settings" and then "change team", there is no response. Nothing happens. Any suggestions?


Answers:
author: Jodi LeBlanc
body: Hi Linda, what browser are you using? Have you tried the steps in this article?

<https://help.trello.com/article/752-changing-the-team-to-which-a-board-belongs>

Thanks,

Jodi
Trying to sync cards or certain boards with a power up
Asked by katie chase:

I enabled a power-up to sync boards or cards, and nothing seems to be happening and there's no way to click and make it happen.

What am I doing wrong? How can I get this to work? I was using board sync by unito but maybe I should try Zapier?


Answers:
author: Jodi LeBlanc
body: Have you considered trying Unito Power-Up? Here's a blog post with more info:

<https://blog.trello.com/trello-unito-power-up>

Let me know if this helps.  
Thanks,

Jodi

comments: author: Ian Campbell
body: Do you know if the 'sync' can work in one direction only?

So If I add or change a card/list in my Master Board, it will immediately do the same on a satellite. But if I change something on the satellite, it will not change the card/list on the Master.


author: Qasim
body: Hi [@Ian Campbell](/t5/user/viewprofilepage/user-id/1156984)

I'm not sure if you've found a solution, but using filters you can keep control of which way it syncs. We offer a two-way sync so that it's constantly working both ways.

I'd take a look at our Trello + Trello Integration page, if you have any questions at all or need any assistance please feel free to reach out to me here, or to our support through the website! We're very happy to offer our help.

Trello + Trello Unito Integration: <http://bit.ly/2OB4oIa>

Best,

Unito


author: Qasim
body: Hi [@katie chase](/t5/user/viewprofilepage/user-id/2719515)

This could be because your syncs weren't necessarily set up correctly. Have you found a solution to the problem?

Let me know and I can connect you with our support!

Best,

Unito


Tags: sync

unito

zapier
custom fields on every card?
Asked by Lisa Maghrak:

Hello, I added custom fields to one of my boards and only want to use them all on one of my lists; however, every card I make on all the lists on my board have the custom fields now.

I saw a blog post of someone's daily habits and goals tracker and the customer fields were only on one list...her daily journal.

Can I get them off my other lists without deleting them 1 by 1?

Thanks so much for any help provided!


Answers:
author: Iain Dooley
body: [@Lisa Maghrak](/t5/user/viewprofilepage/user-id/2800737) the reason that you saw the fields on some cards and not others in that example post is because you weren't a member of the board. If you copy the board, you'll see the fields appear on every card. On the public board you see the fields only on cards where they have a value set.


author: Katrin Anger
body: [@Lisa Maghrak](/t5/user/viewprofilepage/user-id/2800737)

Hi Lisa,

No, you can't get them off other lists, that's by design.

When you enable the Custom Fields Power-Up and create custom fields, they will be available on all cards on the boards.

When you select "show field on front of card" when creating a new custom field, they are displayed on the front - if they carry a value. Otherwise, they are only visible on the back of the card - whether empty or not.

Hope this helps.

comments: author: Lisa Maghrak
body: Yes, that helps. Thank you! :)


author: Steven F Behnke
body: Please provide a screenshot -- You're question is not clear.
How can I be notified (by email) when a card is inactive for a certain period ?
Asked by Mathieu Charleux:

I would like to be notified when a card is inactive to see (in my board) if a card has been lagging behind or simply that none of my team members have done anything with it.


Answers:
author: Jared S_
body: Hello, All! -

Just looking into this myself. Is there an updated feature in the current version of Trello to do this on a Premium Workspace...? Really would love to have notification reminders sent to card members if X amount of days of inactive and card isn't marked due date complete or "Done" label is applied...

Thank you all so much for your helpfulness in the community to adopt this platform into our workflow!

- Jared


author: Jodi LeBlanc
body: Hi [@Mathieu Charleux](/t5/user/viewprofilepage/user-id/2800907) I use the card aging power-up.

The Card Aging Power-Up helps you see cards on a board that haven't been touched in a while. When enabled, cards will visibly age with inactivity.

There are two modes of card aging: "Regular" and "Pirate". In regular mode, cards become progressively more transparent and "fade out" the longer they remain untouched. In pirate mode, cards will tear, yellow, and crack like an old pirate map.

Here is a link with more details:

<https://help.trello.com/article/820-card-aging>

This method will keep your inbox clear, and you can identify the inactive cards with one quick glance.

![314700.png](https://community.atlassian.com/t5/image/serverpage/image-id/47501i387100D210269655/image-size/large?v=v2&px=999 "314700.png")

Please let me know if this helps.

Have a great day,

Jodi


author: Katrin Anger
body: [@Mathieu Charleux](/t5/user/viewprofilepage/user-id/2800907)

Hi Mathieu, I am the Butler Power-Up for tasks like this.

You can set up a command that says like "3 days after the card was due..." or something similar, and have an email notification sent off to you.

Note, that the email feature isn't available for free plans with Butler, but I can confirm that this feature works well.

comments: author: Iain Dooley
body: [@Katrin Anger](/t5/user/viewprofilepage/user-id/2708783) does the power up still have the inactive days variable like the bot did? Butler Bot was able to use card inactivity as a trigger rather than due date...


author: Katrin Anger
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) No, it doesn't.

But when we ask to have it added, they will do it sooner or later.


author: Iain Dooley
body: [@Katrin Anger](/t5/user/viewprofilepage/user-id/2708783) [@Mathieu Charleux](/t5/user/viewprofilepage/user-id/2800907) ah okay, in the meantime here's the Trellinator code to do this:

<https://gist.github.com/iaindooley/9539be186ff257df879add0cf59b8dfd>

You can see how to set up Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


Tags: notification
Trello - Best way to communicate with staff on tasks/projects?
Asked by Gary Giumelli:

Hi. We are an insurance broking business. We have many tasks (cards) that will need to be passed back and forward between myself and another staff member. For example, I may do the first part of a task and then need to pass it to my employee for the second part. She would then pass back to me for the third part of the task. We'll have a checklist within the card with each stage that needs to be done. I'd like to be able to finish my stage and send her an email notification from Trello that she needs to complete a stage. Just wondering what works for others? Thanks.


Answers:
author: Katrin Anger
body: [@Gary Giumelli](/t5/user/viewprofilepage/user-id/2765809)

Hi Gary,

You might want to look into the capabilities of the Butler Power-Up for this. You can set up some nice workflows based on the progress of a card.

Butler also offers an email feature that you could use to have an email automatically sent to yourself or someone else.

comments: author: Gary Giumelli
body: Thanks Katrin. We appreciate the help. We'll check out Butler. Thanks again.
How do I get properly set up as a team member? I am locked out now for trying.
Asked by Whitney Nelson:

We've had this issue for a long time and I chose to ignore it because I thought we had a work around but that's not really working any longer.  
I have already sent in a help desk request to ya'll this past week, but haven't seen a response and now sending another because I'm now locked out of the system and I believe my partner is as well because of my trying to "remedy" the issue. She set Trello up initially, and maybe didn't invite me into the team properly because I've always had to use her login, rather than my own email. I remember there was a glitch with that early on but can't recall what and it's getting super confusing because we are now a team of 3 trying to send each other messages on the boards and if I send something, it looks like it's coming from my partner Cassie (because I'm logged in as her).  
I am already in the system, have cards, respond to cards, get emails from those cards, etc. But somehow I wasn't added properly initially. Today I went into her profile and added myself as a team member and admin. Then, I tried to log in with my email, which it wouldn't allow, so I hit "forgot password" and it let me create a new one. But, when I went to use it, it locked me out and when I went back and tried to use Cassie's, I'm locked out and I'm guessing she is as well. :(  
Any thoughts on how to remedy this?


Answers:
author: Garrett
body: Hey [@Whitney Nelson](/t5/user/viewprofilepage/user-id/2800391)

I double-checked for any emails from you and I see that my teammate Chris has been helping you with this.

Is there anything else we can assist you with here?

Thanks for jumping in as well [@carolyn french](/t5/user/viewprofilepage/user-id/664664)

Cheers!


author: carolyn french
body: Hi Whitney and welcome to Community!

I'm not sure I understand completely the whole scenario, but I've found support@trello.com to be very responsive. Is that the Help Desk that you've contacted?

Definitely best practice is to always have separate accounts. I've also found that I accidentally invited another account with the same name, so make sure you are typing in their email address to invite them (or yourself).

Lastly, I saw that there was an incident recently where users are disconnected from boards, although I don't think that is necessarily what you are seeing.

<https://trello.status.atlassian.com/incidents/jrzc0xjjqyh2>

Best,

Carolyn
How can I point specific card updates to a Slack channel?
Asked by Nick Gurney:

We love the ability to customize notifications that come into Slack from an entire board. I would love to know if there is a way to do this at the card level? I understand how to send a card to a channel once, but I want all card updates to go to a slack channel.

Any ideas?


Answers:
author: Teddy
body: Hey Nick!

Currently, the Slack notifications are only available at the board level, and there isn't a way to narrow that down to only certain cards.

I'd be glad to pass your interest in this along to our team for consideration!
Subscription extension automatic renewal
Asked by Steven Spyrka:

I have several subscriptions with auto renewal. Not all will be renewed on the same day or month. Every time a subscription of a atlassian product or extension is renewed, I have to manually update the license. This process is very time consuming and annoying.

I bet there is a way to automate it, but I can't find any information about it. This behavior exists during the beginning for several years. It's the server version, not cloud.


Answers:
author: Daniel Eads
body: Hi [@Steven Spyrka](/t5/user/viewprofilepage/user-id/578731) ,

Server and Data Center licenses still need to be manually applied (they do not automatically pull the latest license from my.atlassian.com, even if the subscription is renewed). But in your case with several apps and application licenses in the mix, I think **co-terming** the licenses might be helpful. From our licensing information:
> *Can maintenance or subscription dates be co-termed/synchronized?*   
> Cloud subscriptions can be co-termed to match the end-date of other cloud subscriptions as long as one subscription is renewed or purchased for a minimum of 12 months.
>
> Data Center licenses can be co-termed to any date.
>
> Server licenses can be co-termed to any date at least 12 months in the future.

This would mean that you apply your new licenses all at the same time, as they would renew on the same day. No more renewals in random months or on random days. Note that with the end of Server support in February 2024, you can currently have your licenses co-termed but that period will be ending in the future. If you wish to have your existing non-expired licenses co-termed, please [open a case with our billing and licensing team](https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&reason=other_queries) and mention that you'd like your existing licenses co-termed.

Cheers,  
Daniel \| Atlassian Support


author: Vero Rivas
body: Hi [@Steven Spyrka](/t5/user/viewprofilepage/user-id/578731)

Look at this post, maybe can help you

<https://www.atlassian.com/licensing/purchase-licensing#taxes>

Read: Can I sign up for automatic renewals?

Cheers

comments: author: Steven Spyrka
body: The subscriptions are set to automatic renewals. It's more that the installation doesn't know about the successful renewal.


Tags: confluence-server

jira

server
Troubleshooting template, Add troubleshooting article button is not clickable, how to solve it?
Asked by Lisa:

We are using troubleshooting article template, there is a button "Add troubleshooting article" on the page, usually we click it to create a new article from template, but now shows "Create from Template (Edit to setup)" , and it's not clickable. When try to edit template, macro (create-from-template) still there. How to make button enabled and works?


Answers:
author: Jade Leone Blackwater
body: I had this exact same problem as Lisa describes. It began a few weeks ago an impacted every space that uses the Meeting Notes macro.

I followed the steps above to resolve it:

- open the Meeting Notes "overview" page

- click Edit pencil

- where the "Create Meeting Note" button is, hover over and then click the edit pencil

- change "Template Name" to Meeting Notes

- click save

I had to repeat these steps individually for EVERY space using the meeting notes macro.

In each case, the "Template Name" was being randomly assigned to some other template besides meeting notes - templates that we don't even use.

This is a weird bug that slowed down my team and it was slow to repair.

Thank you so much Lisa for describing the issue clearly so I could find it in a google search, and Shannon thanks for suggesting a path that eventually led me to a solution.


author: Shannon S
body: Hi lwang,

Welcome to Atlassian Community. It's nice to have you join us!

Can you edit the Create from Template macro and show us what parameters are set? Check that it's using the correct template and space.

Secondly, what browser are you using, and can you replicate this in other browsers?

I hope to hear from you soon!

Take care,

Shannon

comments: author: Lisa
body: Hello Shannon,

I opened the Edit Macro dialog, preview "Add troubleshooting article" button works fine, I didn't change anything, just click the Save button to close the edit macro dialog, then I can see the button enabled, after I click Publish button, it works fine now. Thanks for helping!

Thanks,

Lisa


author: Shannon S
body: Hello Lisa,

That's very odd! I'm glad it worked out.

Take care, and have a pleasant weekend.

Shannon


Tags: cloud

confluence-cloud
Prevent a page from scrolling to an iframe
Asked by Casey Cook:

I have an iframe at the bottom of a page. When navigating to the page, the browser automatically scrolls down to the bottom of the page while the iframe loads. Is there a way to prevent this behavior so that the browser will stay scrolled to the top of the page while the iframe loads?


Answers:
author: Amanda Sundberg
body: Hi, I have this problem too. I have an iframe at the bottom of the page. Ive tried two browsers, Edge and Chrome, and both scroll down to the iFrame immediately upon opening the page.


author: Shannon S
body: Hi Casey,

Welcome to Atlassian Community. It's nice to have you join us.

Can you tell me what browser you're using when this happens? Have you been able to replicate it in other browsers?

It sounds similar to the issue another user was having in Firefox, and they shared their solution. See [Prevent Firefox to auto-scroll to an HTML embedded iframe](https://community.atlassian.com/t5/Questions-for-Confluence/Prevent-Firefox-to-auto-scroll-to-an-HTML-embedded-iframe/qaq-p/1215591).

Let me know if that helps.

Take care,

Shannon

comments: author: Casey Cook
body: Chrome.

I'll try the linked solution. Thanks.


author: Shannon S
body: Thanks for that information! Please let us know how it goes.

Take care,

Shannon


author: Corey Webster
body: [@Casey Cook](/t5/user/viewprofilepage/user-id/4440123) did you ever find a resolution to this? I'm having the same issue in Chrome using the Confluence iFrame macro. The firefox solution does not work for me.


author: Casey Cook
body: [@Corey Webster](/t5/user/viewprofilepage/user-id/4673283) No, I ended up removing the iframe and re-creating the content in a table. I did not try the solution that Shannon mentioned though.


Tags: cloud

confluence-cloud
Confluence Display White Space not accessible
Asked by jeffreym:

When I create a page, I see allot of white space not accessible by the content that I am putting in the page. What setting do I change for the wiki page to actually use the space on the page. For example, when I create a page 50% of the space is not available to use on both sides of where I am typing in the content. When I publish it has the same problem. Because of this, the content will wrap making it hard to consume when viewing.  

If I put it in code snippets, not all the content is directly visible without me having to do the extra work to move the sliding bar even though there is plenty of space to actually display the content in the web screen.  

I have enabled "Enable full-width as the default for new pages." in my setting but this appears to do nothing that I can visibly see.  


Answers:
author: Fadoua
body: [@jeffreym](/t5/user/viewprofilepage/user-id/4440039)

Are you still experiencing this problem?

Best,

Fadoua

comments: author: Jeffrey Martin
body: For new Pages this seems to be working now, was there a change made to correct this?  

However it seems that existing pages are still subject to this problem. How do I fix existing pages?


Tags: cloud

confluence-cloud