Cannot Access Confluence : HTTP Status 500 - Could not open Hibernate Session for transaction; neste
Asked by Deepali Agarwal:

**type** Exception report

**message** ++Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection++

**description** ++The server encountered an internal error that prevented it from fulfilling this request.++

**exception**

```
org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection	org.springframework.orm.hibernate.HibernateTransactionManager.doBegin(HibernateTransactionManager.java:473)	com.atlassian.confluence.impl.hibernate.ConfluenceHibernateTransactionManager.doBegin(ConfluenceHibernateTransactionManager.java:43)	org.springframework.transaction.support.AbstractPlatformTransactionManager.getTransaction(AbstractPlatformTransactionManager.java:373)	sun.reflect.GeneratedMethodAccessor79.invoke(Unknown Source)	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	java.lang.reflect.Method.invoke(Method.java:498)	org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)	org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)	com.sun.proxy.$Proxy52.getTransaction(Unknown Source)	org.springframework.transaction.interceptor.TransactionAspectSupport.createTransactionIfNecessary(TransactionAspectSupport.java:430)	org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:276)	org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)	com.sun.proxy.$Proxy54.retrieve(Unknown Source)	com.atlassian.confluence.setup.bandana.ConfluencePrefetchingBandanaPersister.getBandanaEntry(ConfluencePrefetchingBandanaPersister.java:86)	com.atlassian.confluence.setup.bandana.ConfluencePrefetchingBandanaPersister.lambda$retrieve$5(ConfluencePrefetchingBandanaPersister.java:108)	java.util.Optional.orElseGet(Optional.java:267)	com.atlassian.confluence.setup.bandana.ConfluencePrefetchingBandanaPersister.retrieve(ConfluencePrefetchingBandanaPersister.java:93)	com.atlassian.bandana.DefaultBandanaManager.getValue(DefaultBandanaManager.java:28)	com.atlassian.bandana.DefaultBandanaManager.getValue(DefaultBandanaManager.java:21)	com.atlassian.confluence.setup.settings.DefaultDarkFeaturesManager.getSiteEnabledFeatures(DefaultDarkFeaturesManager.java:73)	com.atlassian.confluence.setup.settings.DefaultDarkFeaturesManager.getDarkFeatures(DefaultDarkFeaturesManager.java:111)	com.atlassian.confluence.setup.settings.DefaultDarkFeaturesManager.getDarkFeatures(DefaultDarkFeaturesManager.java:82)	sun.reflect.GeneratedMethodAccessor608.invoke(Unknown Source)	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	java.lang.reflect.Method.invoke(Method.java:498)	org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)	org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)	com.sun.proxy.$Proxy64.getDarkFeatures(Unknown Source)	com.atlassian.confluence.api.impl.sal.ConfluenceDarkFeatureManager.isFeatureEnabledForCurrentUser(ConfluenceDarkFeatureManager.java:43)	sun.reflect.GeneratedMethodAccessor720.invoke(Unknown Source)	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	java.lang.reflect.Method.invoke(Method.java:498)	com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)	com.sun.proxy.$Proxy404.isFeatureEnabledForCurrentUser(Unknown Source)	sun.reflect.GeneratedMethodAccessor720.invoke(Unknown Source)	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)	java.lang.reflect.Method.invoke(Method.java:498)	org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)	org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)	org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)	org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor$1.run(ServiceTCCLInterceptor.java:61)	org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:130)	org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokePrivileged(ServiceTCCLInterceptor.java:58)	org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:50)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)	org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)	org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)	org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)	com.sun.proxy.$Proxy2344.isFeatureEnabledForCurrentUser(Unknown Source)	com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.mayProceed(DefaultSalAuthenticationFilter.java:99)	com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:80)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)	com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:113)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)	com.atlassian.confluence.plugins.rest.asap.servlet.AsapAuthenticationFilter.doFilter(AsapAuthenticationFilter.java:77)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)	com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)	com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:18)	com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:45)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)	com.atlassian.confluence.web.filter.ConfluenceTimingFilter.doFilter(ConfluenceTimingFilter.java:47)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)	com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)	com.atlassian.confluence.internal.web.filter.spring.IgnoreWebAsyncManagerFilter.doFilter(IgnoreWebAsyncManagerFilter.java:59)	com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:51)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:75)	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:45)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:23)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)	com.atlassian.confluence.web.ConfluenceJohnsonFilter.doFilter(ConfluenceJohnsonFilter.java:32)	com.atlassian.confluence.web.filter.BandanaPrefetchFilter.doFilterWithExcludedPaths(BandanaPrefetchFilter.java:74)	com.atlassian.confluence.web.filter.BandanaPrefetchFilter.lambda$doFilter$0(BandanaPrefetchFilter.java:53)	com.atlassian.confluence.impl.servlet.ExcludedPathsHelper.doFilter(ExcludedPathsHelper.java:63)	com.atlassian.confluence.web.filter.BandanaPrefetchFilter.doFilter(BandanaPrefetchFilter.java:52)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.confluence.impl.logging.RequestMetricsLoggingFilter.doFilter(RequestMetricsLoggingFilter.java:44)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)	org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)	com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.lambda$doFilter$1(VCacheRequestContextFilter.java:38)	com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:84)	com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:74)	com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.doFilter(VCacheRequestContextFilter.java:37)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.confluence.web.filter.HttpRequestStatsFilter.doFilter(HttpRequestStatsFilter.java:67)	com.atlassian.confluence.util.RequestAttributeFilter.doFilter(RequestAttributeFilter.java:61)	com.atlassian.confluence.util.AsyncEventTrackerFilter.doFilter(AsyncEventTrackerFilter.java:20)	com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112)	com.atlassian.confluence.web.filter.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:43)	com.atlassian.confluence.internal.database.ViburGetConnectionTimeoutMonitor$ServletFilter.doFilter(ViburGetConnectionTimeoutMonitor.java:128)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.confluence.util.WorkContextFilter.doFilter(WorkContextFilter.java:109)	com.atlassian.confluence.impl.servlet.HoldingUntilStartedFilter.doFilterWithExcludedPaths(HoldingUntilStartedFilter.java:70)	com.atlassian.confluence.impl.servlet.AbstractHttpFilterWithExcludedPaths.lambda$doFilter$0(AbstractHttpFilterWithExcludedPaths.java:34)	com.atlassian.confluence.impl.servlet.ExcludedPathsHelper.doFilter(ExcludedPathsHelper.java:63)	com.atlassian.confluence.impl.servlet.AbstractHttpFilterWithExcludedPaths.doFilter(AbstractHttpFilterWithExcludedPaths.java:33)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)	com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:37)
```


Answers:
author: Vickey Palzor Lepcha
body: If you are using Atlassian Cloud...i think you have been impacted by the recent confluence cloud outage impacting some customers.

comments: author: Deepali Agarwal
body: Thanks! Yes I am using confluence cloud.