youngmon/atlassian-qna huggingface dataset:
Navigation Tool Bar missing
Asked by Allison Lambert:

My top navigation bar used to have other options like Spaces, People, a Create button....but now I only have Questions. I'm not sure where everything went and how to restore the top navigation bar. I've tried to look at the help database but nothing to correct the issue.

I have the confluence-administrator role which has all access.

See attached.

![Confluence.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/40494iECCB4C98D320E7D2/image-size/large?v=v2&px=999 "Confluence.JPG")


Answers:
author: Shannon S
body: Hello Allison,

Can you first make sure to go to Manage Add-ons and [disable all 3rd party add-ons](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html)?

Secondly, please show me what your global permissions look like and which groups your user is in.

Thank you!

Shannon

comments: author: Allison Lambert
body: I went into Safe Mode and the top navigation did not change. See attached.![Safe Mode.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/40620iD637321F5B5C9809/image-size/large?v=v2&px=999 "Safe Mode.JPG")

I also attached the global permissions and my ID's assigned groups. I have the confluence-administrators Group associated with my ID.

![Permissions.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/40622i98BF73EA9C0E18DF/image-size/large?v=v2&px=999 "Permissions.jpg")


author: Shannon S
body: Allison,

Thank you for showing me this, it's very odd.

Does this only occur for your admin user? If you were to login as a regular user, does the same issue occur?

If so, I would recommend that you clear the [Confluence plugin cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html) and [reindex Confluence](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html) and see if that helps.

Otherwise, check to make sure there aren't any customizations that might be causing the issue.  

* [How to Clear Customizations from Confluence](https://confluence.atlassian.com/confkb/how-to-clear-customizations-from-confluence-314447086.html)  
* [How to remove Custom CSS from Confluence via the Database](https://confluence.atlassian.com/confkb/how-to-remove-custom-css-from-confluence-via-the-database-816876947.html)

Lastly, if these things don't work, then you may need to upgrade Confluence to a more recent version.

Regards,

Shannon
How to add members to existing team spaces?
Asked by Beatriz Aparecida Feliciano:

How to add members to existing team spaces in Confluence Cloud?


Answers:
author: Taranjeet Singh
body: [@Beatriz Aparecida Feliciano](/t5/user/viewprofilepage/user-id/2424655) Please refer this documentation for providing required Space Permissions to user groups or individual users: <https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html>

comments: author: Beatriz Aparecida Feliciano
body: thank's


author: Ryan Fish
body: [@Beatriz Aparecida Feliciano](/t5/user/viewprofilepage/user-id/2424655)

[Global permissions](https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html) control user groups and what they can do in Confluence.

[Permissions](https://confluence.atlassian.com/conf59/add-users-and-set-permissions-792498553.html) control individual and group users in a space and across the whole confluence site. Users hold permissions as individuals and by being a member of a group.

Short story, go to space tools/ permissions then add individual users or group.

comments: author: Beatriz Aparecida Feliciano
body: thank's
Images disappear
Asked by Bob Johnson:

I have loaded images for use w/in a confluence-based wiki. Uploaded images appear on some pages via some browsers and not others. A streamlined UE is critical. We tried cache clearing etc. but nothing seems to work. Is this a confluence bug? Is there a recommended plug-in that can address this. If not, we'll have to ditch confluence. Thanks


Answers:
author: Shannon S
body: Hi Bob,

This isn't a known issue within Confluence.

Which browsers are working, and which ones aren't? What does the developer console say about why the images aren't loading?

Are the users who are having trouble loading the images outside of your network?

Regards,

Shannon


Tags: confluence-server

server
Confluence Page Templates & Macros
Asked by Chris Olofson:

I am having difficulty adding a macro to a template using Confluence Cloud. For example, I'd like a table of contents in the left column of each page generated from my template.

While editing the template, I use the left-bracket key short cut to choose a macro, but the table of contents macro will not insert.

How can I put a table of contents on each page automatically to avoid having to insert it manually on each one?


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Chris Olofson](/t5/user/viewprofilepage/user-id/566956),

You're the second person today to have an issue like this. I have also been able to reproduce it on my cloud instance. I think it's time to alert Atlassian.


author: Chris Olofson
body: Thanks [@Patrick Cartier \[Candylio\]](/t5/user/viewprofilepage/user-id/335730)

Sounds like many people are experiencing the same thing. The reference is:

<https://jira.atlassian.com/browse/CONFCLOUD-65196>

comments: author: Stephen Sifers
body: Hello Chris,

We have confirmation that this bug has been resolved.

[Issue Resolution.](https://jira.atlassian.com/browse/CONFCLOUD-65196?focusedCommentId=1916761&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1916761)

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud
Backup and Restore only Data
Asked by Mohammad Hashem:

Hello,

I have a confluence server that authenticate from Jira which in its turn authenticate with LDAP, I have no access anymore to Confluence, thus I want to take the data from it and restore it on new server I don't want to authenticate with Jira anymore thus I will install a fresh confluence and I want to restore only the data from the old server and add new local accounts.

Note that I have tried to use the recovery_admin user but it didn't work if it work I could use it to stop authentication with Jira.

Regards


Answers:
author: Mohammad Hashem
body: this was done, I have reset the admin password from the database and increase the local directory
Getting setup paths page while configuring confluence for first time when it is provisioned on AWS
Asked by Richa Singh:

While configuring the confluence for first time after db setup we are getting setup path page which says "Error recording default paths to system" when we are provisioning on AWS container.![Capture.PNG](/t5/image/serverpage/image-id/40451iDEC15684F79CEA10/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Stephen Sifers
body: Hello Richa,

Looks like you made it almost all the way through your Confluence deployment before this error. The error you are stating can be due to a permissions issue within the path. Please ensure the path(s) set within Confluence is allowing access to the service account running Confluence.

This error can also be caused if you attempted to setup Confluence with a trail database. More about that error can be found at [Confluence throws Error Recording Default Paths exception configuring the trial database](https://confluence.atlassian.com/confkb/confluence-throws-error-recording-default-paths-exception-configuring-the-trial-database-836078828.html).

If you're still having the issue after reviewing the above, please let us know.

Regards,  
Stephen Sifers


Tags: aws

confluence-server

container
The best practice of Confluence Cloud for parent and multiple child companies.
Asked by Jeff Chen:

Hi,

Our business has a company structure like parent company has multiple child companies. Child companies run different kind of business, and have their own company structures.

What is the best practice for setup Confluence Cloud for this kind of multiple layer company structure ?

Thanks.


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Jeff Chen](/t5/user/viewprofilepage/user-id/2446054),

If I were you I would let them each work within their own space and setup the page trees as they need. Some organizations might want to have multiple spaces, if that is so then you could use space categories to organize the spaces a bit better.

Within a space you can restrict the view permissions so that organizations can't see others information if that is necessary. Within the page structure you can also limit what other users can see and edit.

Overall I would recommend looking at some of atlassian's blog posts about best practices to get a better overall feel for how Confluence should be used. It's imperative to train your users on this early and often so that the instance doesn't become a mess.

<https://www.atlassian.com/collaboration/confluence-organize-work-in-spaces>

comments: author: Jeff Chen
body: Thanks [@Patrick Cartier \[Candylio\]](/t5/user/viewprofilepage/user-id/335730)!


Tags: cloud

confluence-cloud

organization
Can not log in as admin after installing Confluence
Asked by Claudiu Ion:

I am trying to install Confluence in a Kubernetes cluster (on aws). After going through the setup wizard and setting the admin account for Confluence, I can not log in the application. It says that the pasword that I entered is wrong, however, I am very sure it is not. I tried re-installing the application a couple of times without any luck.

I am running Confluence version 6.12.0. I would appreciate some help. Thanks.


Answers:
author: Rambabu Patina _Appfire_
body: Hi [@Claudiu Ion](/t5/user/viewprofilepage/user-id/2293128),

You have created an admin user and set the password during the Confluence Setup Wizard and were not able to login successfully, assuming you haven't done any imports.

Here you can try to recover the admin user access at [restore passwords to recover admin user rights](https://confluence.atlassian.com/conf612/restore-passwords-to-recover-admin-user-rights-958778092.html)

Thanks,  
Ram.


Tags: administration

confluence-server

login

server
Is it possible to setup multiple organizations in one Confluence cloud instance ?
Asked by Jeff Chen:

Hi,

Is it possible to setup multiple organizations in one Confluence cloud instance ?


Answers:
author: Patrick Cartier [Candylio]
body: Yes, it is possible. You are only limited by the user numbers you choose, not by organization amount

comments: author: Jeff Chen
body: Hi [@Patrick Cartier \[Candylio\]](/t5/user/viewprofilepage/user-id/335730),

Thank you for your reply. What relationship between confluence instance and organization ? Thanks


author: Patrick Cartier [Candylio]
body: Hi [@Jeff Chen](/t5/user/viewprofilepage/user-id/2446054),

You could have multiple organizations in a Confluence instance. You pay per user, so depending on how many users you have you would pay more.

Like I said in my other post I would consider dividing the instance into spaces per organization or space categories per organization.

Confluence is fairly customizable in structure so you can determine the relationship between organizations and your instance. For example, if your company has 20 organizations you could have them all on the same instance or you could break them up separately. It's up to you. The pricing would be different though


author: sika_nal
body: Please help me , can someone please provide me with few steps where can i setup multi organisation in self hosted server.


author: luchillo17
body: I haven't found a way to create another organization, there's no create button and haven't found docs on this, help?


author: Admin Mich
body: I'm in the same page.


author: Admin Mich
body: [@Patrick Cartier \[Candylio\]](/t5/user/viewprofilepage/user-id/335730) I know I can have more than one, I just don't see the option to create them anywhere.


Tags: confluence-cloud

organization
If all users are in Australia, will Atlassian guarantee data is in Australian data centre ?
Asked by Jeff Chen:

hi,

I have a question about the data center for Confluence Cloud. We are Australian company, HQ is in Australia, all stuffs are in Australia. Now, if we start to use Confluence Cloud, **will Atlassian guarantee our data is in Australia data centre all the time** ?

From this page:

<https://www.atlassian.com/trust/reliability/infrastructure>

It mentioned that:

*Atlassian will optimize where customer data is located based on how it is accessed around the world. As an example, if the majority of the users access Jira or Confluence cloud instances from Europe, then their data will be migrated to Europe.*

But it does not explicitly saying that Atlassian guarantees data in one place. Any information will help, thanks.


Answers:
author: Shannon S
body: Hi Jeff,

We do use AWS to also host certain scripts and your attachments, so it is not guaranteed that 100% of your instance will be running via a specific data center location.

I would recommend that you reach out to [Cloud support](https://support.atlassian.com/contact/#/) for them to take a look at your instance's situation. There, you can provide your instance URL and they can better answer about where your data is hosted.

Regards,

Shannon


Tags: cloud

confluence-cloud

locale
Confluence developer license restrictions
Asked by Sergey Subbotin:

Please tell me if there are any restrictions for confluence developer license? How is it different from a regular confluence license?


Answers:
author: Diego
body: Hello there Sergey!  
Developer licenses are granted only to customers **who are holders of commercial, academic, and select Starter licenses** . Developer licenses are **not available for Cloud** products.  
Our developer licenses are limited to **non-production instances** (instances that are not used as your production instance):
> Atlassian supplies "developer" licenses that can be used by existing commercial license holders who wish to deploy non-production installations of our software to use in QA/staging environments.

You can check more information about our developer licenses here:

**[FAQ - What are developer licenses, how are they used?](https://www.atlassian.com/licensing/purchase-licensing#licensing-8)**

**[How to get a Confluence developer license](https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html)**

**[How to use developer licenses and to whom are they available?](https://confluence.atlassian.com/confeval/billing-and-licensing-evaluator-resources/licensing/how-to-use-developer-licenses-and-to-whom-are-they-available)**

Let us know if this addresses your question!


Tags: developer

licence
Floating comment action seems to disappear when the style macro is used on a page
Asked by Jonathan Ramos:

Seems to be a bug. Does anyone have a workaround for this? :(


Answers:
author: Shannon S
body: Jonathan,

To confirm, this is something you're experiencing on Confluence Cloud? Can you let me know what you mean by the floating comment action?

What behavior exactly are you experiencing and does this occur no matter how you are using the style macro?

Regards,

Shannon

comments: author: Jonathan Ramos
body: Hi Shannon,

Yes this is on Confluence Cloud. Essentially the floating, highlight to comment behavior disappears after inserting the style macro, no matter how it's used (in the below screenshot I've only inserted the macro -- it's empty)

![Style macro issue with comments@2x.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/40915i0CAC61ABA2956AD4/image-dimensions/423x176?v=v2 "Style macro issue with comments@2x.jpg")


author: Shannon S
body: Hello Jonathan,

Thank you for confirming. This is a result of the following bug:

* [CONFCLOUD-64738](https://jira.atlassian.com/browse/CONFCLOUD-64738)

Unfortunately the macros that are causing the problem are about to be deprecated in Confluence Cloud:

* [We're cleaning up the macro browser](https://confluence.atlassian.com/confcloud/we-re-cleaning-up-the-macro-browser-946028471.html)

I would avoid using it on pages that you want users to be able to inline comment, until the new editor has fully been migrated to all pages.

Please feel free to comment on the above bug with your feedback, as well as sending it via the Feedback menu item (found when clicking your avatar in the bottom left-hand corner of Confluence.) This feedback goes directly to our development team for consideration.

Regards,

Shannon


author: Jonathan Ramos
body: Thanks Shannon,

Really look forward to the new editor with improved wysiwyg styling options!


Tags: cloud

confluence-cloud
Can JIRA use the Confluence Users Table?
Asked by Mark Ouwehand:

Hello Guru's, we've had Confluence running for many years, and just aquired JIRA Service Desk. I would like to link both apps, but first I need to somehow get all Confluence users into JIRA. They each run on their own Tomcat instance, same physical server. Same MySQL server, each their own database.

I noticed the cwd_user tables are almost identical. Can I just export the users from Confluence, and import them into JIRA? Is that all I need to do? Any other tables that need copied?

Thanks,  
Mark


Answers:
author: Mark Ouwehand
body: Never mind, I am going to set it up with Atlassian Crowd software, to get the SSO functionality I am looking for.


Tags: confluence-server

database

jira

mysql

server

user

user-management
I am trying to link two pages to each other in confluence. I'm trying to link a certain word to jump
Asked by Kelly Olliges:

I'm trying to link a certain word/phrase on page 'A' to link and jump to a certain phrase/section on page 'B'. Is this functionality possible?


Answers:
author: Patrick Forssell
body: Hello,

As Bill already posted, you could use [anchors]( https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html#InsertLinksandAnchors-Linktoananchoronapage). However you should note that anchors don't update if the page name changes.

If you don't like anchors, could also use [headings](https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html#InsertLinksandAnchors-Linktoaheadingonapage) for example:

1. Page 'B' has a heading named 'Planning'.   
2. Now you can link this to a word in page 'A' by highlighting it and pressing ctrl+k, or 'insert -\> link'  
3. In 'Insert Link' dialog switch to "Web Link" tab and add the page 'B' address like this: https://confluence/display/SPACEKEY/B#B-Planning  
4. The end result is when you click the word on page 'A' it will redirect you to page 'B' and under the heading you've specified.

Using headings you should note that if you rename the page or the heading, you will have to edit the links in page 'A'.

for more info about this you should check Atlassians article about [Insert Links and Anchors](https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html)

comments: author: Kelly Olliges
body: thank you. I tried doing anchors. My page links over, but it isn't jumping to where I dropped the anchor. I typed in the name of my page and then #anchorname. Anything that I'm missing?


author: Kelly Olliges
body: disregard - thank you for your help!


author: Bill Rudy
body: Hi Kelly - you should be able to use the anchor macro for that, though I've always pointed to a header, not sure what limitations if any it has to an exact word (I can't connect right now to try but can tomorrow).
Can I change the email address of Jira/confluence users in my company?
Asked by Naren Malireddy:

i am trying to a change an existing user email id in Atlassian, I could not able to see the option please help me.


Answers:
author: Nic Brough -Adaptavist-
body: What user system are you using for Cloud? Is it Atlassian accounts, Google accounts, or have you hooked up your internal user directory via Atlassian identity?

comments: author: Naren Malireddy
body: thanks for the reply, I figured out the solution. Thanks!

not integrated with any other Identity, all users are atlassian cloud users. this can be managed through Mange users from the admin console.


Tags: cloud

confluence-cloud
Need help changing confluence backup directory
Asked by Nathan Polselli:

Hi,

I'm trying to change the default confluence backup directory. I tried following the below article (i'm an admin), but I can't find the 'gear' icon to navigate to the General Configuration \> Backup administration page. Can someone please advise how to get to this admin screen so I can change my backup?

<https://confluence.atlassian.com/doc/configuring-backups-138348.html>

FYI: I already changed the setting in the \<confluence-home\>/confluence.cfg.xml file to:

\<property name="admin.ui.allow.daily.backup.custom.location"\>true\</property\>  

Thanks in advance for the assistance!


Answers:
author: Patrick Forssell
body: Hey,

I have no idea why the gear icon would be missing, but you can browse to the backup page with url? https://\<Instance Name\>/admin/dailybackupadmin.action just replace \<Instance Name\> with your confluence name.
How can I make my customer portal look like the "Gamestars support" portal on the Products page?
Asked by Alex Lolato:

Here's the one I'm referring to.

![HelpCenter_WAC.jpg](/t5/image/serverpage/image-id/40374i3A31F3F64B629BA5/image-dimensions/451x350?v=v2 "HelpCenter_WAC.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: Possibly. Are you sure they are using Jira for the portal? If they are, I suspect they are using a theming App to change the layout - I know I can get very close to that layout with [https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server&tab=overview)


author: Claudio Casiello
body: Hi

I can see they used theme extension plugin.

But I still don't know how they customized so much


Tags: confluence-server

jira

jira-server

server
confluence proxy under apache
Asked by Bruce Zhang:

**Hi, I am configuring an confluence instance behind a apache (https:) and having issues below in the web interface, could you please help?**

**Tomcat config is incorrect**

The Tomcat server.xml has an incorrect configuration:

**scheme** should be 'https'


Answers:
author: Alexis Robert
body: Hi [@Bruce Zhang](/t5/user/viewprofilepage/user-id/2443316),

can you tell us a bit more about what you have done to configure Confluence ? Did you make any changes to configuration files, like server.xml ?

If you're a bit lost, I would advise following[this documentation](https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html) to get started for Confluence HTTPS through Apache.

Let me know if you have any question,

--Alexis

comments: author: Bruce Zhang
body: Thank you Alexis, I have followed <https://confluence.atlassian.com/kb/reverse-proxy-and-application-link-troubleshooting-guide-719095279.html> and the issue is resolved.

Please close this ticket.


author: Nic Brough -Adaptavist-
body: To "close" a question (not "ticket", this is not a transport, work-order or delivery system, it's a community of users discussing their problems), please use the "accept answer" button above the answer(s) that worked for you.