youngmon/atlassian-qna huggingface dataset:
Global Field limitations
Asked by Tere Pile:

Since this is beta, not sure if you want a bug reported, but I'm curious if anyone else in beta has noticed a 'character' limitation on these new global fields.

Its quite limiting [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) - sent you email yesterday am


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Tere Pile](/t5/user/viewprofilepage/user-id/3589700)

It seems the limitations are similar to other Jira cloud fields:

Limitations {#toc-hId--379229006}
---------------------------------

At the moment, only a subset of field types are supported

* People, custom formulas \& vote fields are not supported as global custom fields

* Supported Jira fields in Jira Product Discovery projects are label, text, URL, select, multi-select and number.

If it's a Short Text field, the limit should be 255 chars.

What field are you looking for the max char limit?

Regards

comments: author: Tere Pile
body: The 3 fields are each multi select - but you bring up an interesting point.

I removed the 'descriptions' for each which were not long but, removed, and issue resolved. Added back 1 sentence descriptions to cover for now. All working
Does Jira Product Discovery Contributors need an Atlassian Access license if I want them to use SSO?
Asked by Simon Huprich:

Hi everyone,   

My question would be if I can enforce SSO to Contributors (without an Access Licence and without product access).  

Because in my case I have about 5000 users with product access (Jira, Confluence) and Access licenses. But also another 5000 users with no license at all, but with the same claimed domain. All the 10.000 users should be able to act as Contributors.  

Can I enforce SSO to have the same security standards for everyone?  

Regards  
Simon


Answers:
author: Tanguy Crusson
body: For SSO you need Atlassian Access. If a user account in Atlassian Access only has the contributor role and no other product access they're not going to be billed.

comments: author: Tanguy Crusson
body: To be 100% sure, here's what you can do:

* Make the changes to make sure the users you want as contributors are configured like that
* Go to admin.atlassian.com - Billing
* In there you'll see "Atlassian Access" with a number of users - and price estimate, which will apply next billed date
* If it doesn't work like you expect, revert your changes and please let us know!


author: Simon Huprich
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)  

Thank you for your answer.  

We followed your suggestion and here are my observations:

* We created an AD-Contributor Group, which got synced from AD to Atlassian.
* We added this group as "JPD Contributor Group" (Settings =\> Project =\> JPD =\> Access)
* A test user which is part of this AD-group is shown under "managed accounts" as "non-billable", with "no product access", "invited" but without (?) a group membership.
* The same test user is part of the default auth policy where SSO is enforced

BUT this specific user can not access the Jira Product Discovery, not even the Atlassian site. It seems that nobody in the AD-Contributor Group can access at the moment unless they have - coincidentally - product access to some Atlassian product.   

Would it be possible to get connected in a more direct way? (Support-ticket, site-access, etc.).


author: Tanguy Crusson
body: yeah, I guess the problem is that part:   

\> but without (?) a group membership.

The user needs to be part of the contributor group for this to work.

Can you please raise a support ticket? From Jira Product Discovery, left sidebar, "give feedback", "get help from the support team".

The team can help you troubleshoot this


author: Nate Whitehead
body: I think Atlassian needs to configure a SSO for Contributors feature much like the SSO for JSM Cusotmers feature launched in the last year. This would likely close this gap.


Tags: atlassian-guard

authentication

jira-product-discovery

sso
How to get added as Project Admin to a Jira Product Discovery?
Asked by Arnab Deb:

I don't see how to get added to Jira Product Discovery (JPD) as a "Project Admin". Need to get added as "Project Admin" to be able to edit the fields on JPD.  

Currently I am a User(creator) / User Access Admin / Contributor.  
Can someone help out please!


Answers:
author: Nick H
body: Hi [@Arnab Deb](/t5/user/viewprofilepage/user-id/5477890) ,

This can be managed under each project's Settings \>\> Access tab where a [user's](https://support.atlassian.com/jira-product-discovery/docs/add-people-to-your-team-or-change-project-roles/) role can be assigned - including the project-admin role:

![admin1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/318929i902E271CAD4767DA/image-size/large?v=v2&px=999 "admin1.jpg")

As you are aware, only project-admins can create, edit and delete fields.
How to use the Insight Labels field?
Asked by Pieter Helsen:

In customer discussions, we want to be able to quickly view earlier insights from this customer and how they are reflected on our roadmap.

Prior to Jira Product Discovery, we would use a 'Customers' field (similar to the Labels field), where you could enter the customer(s) interested in a specific feature and then use JQL to query all features relevant to a specific customer.

We had hoped to do something similar using the Insights Labels, but I have not found a way to query all Ideas (or Insights) with a certain Insights label.

Could someone tell me how the Insight Labels field could/should be used and whether our use case fits that purpose?


Answers:
author: Tanguy Crusson
body: Hi Pieter, yes that feature (insights label) is not great today, you can't use these labels to filter ideas in views, etc.

However you could create a "Customer" field of type "multi-select" and put your customer names there, then tag customers to ideas via this field - that's what a lot of our users do.

comments: author: Rad Dougall
body: Any chance this might be changing soon?  
I have the exact same issue. Started using Insights labels, only to find they are seemingly pointless because you can't do anything with them. :(


author: Violeta Tama?auskien?
body: We are using a custom checkbox type Customer field for this. Of course, customers need to be predefined and cannot be entered as a label, but I also think it adds some safety of not having a new label with Typo created, thus losing some of the data.

comments: author: Pieter Helsen
body: Hi, thanks for the response. Similar to how we used to do it before, we may revert to this if Insight Labels is not yet production-grade at the moment :)
I can't add a Jira Product Discovery issue to be a parent of Jira Software issue
Asked by Ayelet Ben-Tzur:

Hello,

When I try adding a Jira Product Discovery issue as a parent, Jira simply can't find it (and there's no permission problem). Any idea if this can be done?

![2024-04-17_12-35-09.jpg](/t5/image/serverpage/image-id/318847i149F92F08F1EF7B8/image-size/large?v=v2&px=999 "2024-04-17_12-35-09.jpg")


Answers:
author: Mart Postma
body: Hi Ayelet,

That is unfortunately not possible. If you would like to link a JPD issue to a Jira Software issue, then you need to use the "Link issue" button in Jira Software.


author: Hannes Obweger - JXL for Jira
body: Hi [@Ayelet Ben-Tzur](/t5/user/viewprofilepage/user-id/4007921)

as already suggested, this doesn't seem possible at the time - you'll need to use issue links to model a parent/child relationship.

The big downside is that - since issue links can represent *any* relationship between two issues - Jira doesn't really recognise them as parent/child relationships across its views. This being said, if you're open to solutions from the Atlassian Marketplace, there are apps available that can help with that.

Just to give an example, this is how this could look in the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2253943):

![epics-with-ideas.gif](https://community.atlassian.com/t5/image/serverpage/image-id/319072i9ED8AA770F27A165/image-size/large?v=v2&px=999 "epics-with-ideas.gif")

For context, JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies.* The issue hierarchies can be based on Jira's built-in parent/child relationships (like *parent* ), and/or issue links of configurable *issue link types*. In the above clip, I'm using a is parent of / is child of issue link to connect ideas to their parent epics.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira

jira-cloud

jira-product-discovery
Is it possible to open and see epic content in JPD?
Asked by Liora Naginsky:

During the planning meeting, we aim to streamline the process by accessing epics directly in JPD, bypassing the need to navigate through Jira Software.

Additionally, we seek to visualize the roadmap by focusing on epics rather than ideas, especially in cases where there are multiple epics associated with a single idea.

Thank you for your cooperation!


Answers:
author: Karin van Driel
body: The purpose of JPD is very different (in my mind) than the purpose of JSW. It spans much more than your dev cycle. Ideas are things you capture, evaluate, analyse and plan before you even write a single line of code. You capture insights, thoughts etc. in JPD, which then helps you decide if/when you will actually develop the idea. JSW then comes into play to manage the development work. An idea might be implemented across many Epics. You then link those Epics into JPD in the Delivery tab and you can show a progress bar of that delivery progress as part of your views on the ideas.

If all you are intested in is tracking Epics for Delivery, then I would suggest using JSW instead; if you have Premium licensing then you can get a great overview of your timeline in the Plan tab (Advanced Roadmap).


author: Nikola Perisic
body: Hi [@Liora Naginsky](/t5/user/viewprofilepage/user-id/5466306)

As an ex PM, I would agree on this idea. Epics is something that catches our eye the most. Is there a specific reason you are not using Jira Software, since it meets the requirements that you are having?

Currently, there is no plan to add the epics as part of the JPD: [https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd\&](https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd&)

comments: author: Liora Naginsky
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) Thank you for your answer.

The reason is that we would like to see the Epic Description (not just the list of epics under idea) when we go over the roadmap and the list of ideas in JPD during the Quarter planning meeting.


author: Tom Kent
body: [@Liora Naginsky](/t5/user/viewprofilepage/user-id/5466306) There are a few workarounds people are using to create better roadmap visibility within JPD. Once such method is copy and pasting links to other views into the description field of the JPD ticket.

If you want to see a list of Epic Descriptions on a JPD idea, you could copy and paste the link to the Jira epics into the description. The link will be auto transformed into an embedded object, and you can select the Card View to see a brief synopsis.

This would require you manually updating each JPD ticket, but it's possible.
Can the multi-select field be auto populated via an API in JPD?
Asked by Madhuri Kaniganti:

I have a text field that has multi-select option. I want to be able to update the field with additional text inputs via an API and integrate with an external source of data for these text inputs. Is this possible in JPD?


Answers:
author: Tanguy Crusson
body: Hi [@Madhuri Kaniganti](/t5/user/viewprofilepage/user-id/5409964) , I know this works by doing a CSV import of ideas with field option values: [Here's how](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Import-a-large-number-of-options-for-a-select-multi-select-field/ba-p/2477496).

Based on this, I think this should work by either creating ideas or updating an idea via the standard Jira Cloud API for creating/updating issues.


author: Madhuri Kaniganti
body: Thanks Tanguy. Very helpful. I will give this a try.

comments: author: Madhuri Kaniganti
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) We have a global field that we would like to use. This global field is multi-select text field and it looks like this feature is yet to be supported on JPD. Do you know when the support for this is landing? We have an active project underway to use this field and it would help a lot in simplifying the workflow.

**JPD-196** ; *Support Select List (multiple choices) fields with JPD global fields*


author: Hermance NDounga
body: Hello Madhuri,

We haven't yet started working on it, but it has been prioritized for the next month

Cheers,

Hermance


author: Madhuri Kaniganti
body: Thanks [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) What is the release date for JPD-196? Another question is there a limit on number of values that can be in a multi-select global field in JPD. Today when we import values in a multi-select field in JPD, looks like there is a limit of 500 values.


Tags: cloud

jira

jira-cloud

jira-product-discovery
Linked issues field not showing on boards
Asked by Matt Griffin:

I've found that the "linked issues" field (the count) does not appear on an idea card when I turn on the filter on a board of ideas. I've tested adding/removing as well as showing/hiding but still no result. The only change is the height of the cards adjusts as if the UI is making room for the element to be shown but it does not appear within the card.

Other fields like "created" and "comments" do appear on the cards when I add them to the board.

I've reported this to Atlassian and they think it's a bug. Just wanted to share here in case anyone else notices this behavior.

Thanks!

Matt


Answers:
author: Tanguy Crusson
body: Thanks for reporting this! We've managed to reproduce the problem and fix it. It should get to production tomorrow or so.


author: Ste Wright
body: Hi [@Matt Griffin](/t5/user/viewprofilepage/user-id/919836)

I did test this, and found the same in both the timeline view, and the board view.

It worked fine in the list view though.

Strange!

Ste


Tags: board

linked-issues
Embed Option for Publishing Views
Asked by David:

Is there, or will there be a way to embed JPD views in other locations/applications? For example, I would like to be able to publish a view of our roadmap into a Microsoft Teams channel, or other places.

I see that the publish option currently lets me share a view, but in my case, I want to be able to place the view in a specific place that others come to in order to view.

It's very similar to how I can paste the view URL into Confluence and the view is embedded on the page. I'd like to be able to do this in other applications.


Answers:
author: Martijn ten Caat
body: +1. We use community software where we invite our customers, that software is used for things like a knowledge base and product updates of our products.

In our community I want to embed a view of our roadmap and a view of all the ideas that have been created. Without the customer leaving the community software.


author: Tanguy Crusson
body: Hi David, what are the other places you'd like to embed published views in? Thanks

comments: author: Jens Godat
body: MS SharePoint (ugh... I know, but what can you do)


author: Tanguy Crusson
body: Thanks for the feedback (and no judgement ?)

It's not on the roadmap yet but something we do plan to look at


Tags: publish
Jira And Excel or Google Sheets
Asked by Filipe Ferreira Sousa:

Hi, Jira Group

My name is Filipe.

I am a script developer for Excel and Google Sheets.

We have a project to develop a VBA script to fill out a ticket in Jira automatically using Google Sheets or Excel.

The information will be written in Excel cells and, with a button, the script runs and fills in the fields in Jira.

Or, I would like to know if there is the possibility of exporting an Excel spreadsheet with all the tickets that we need to open and automatically fill in on the Jira platform.


Answers:
author: Andrian _
body: This is a question best asked in [Jira Service Management \| Atlassian Community](https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk) or [Jira \| Atlassian Community](https://community.atlassian.com/t5/Jira-Software/ct-p/jira) if you really want an answer.


Tags: excel

ms-excel
Multiple responders, one alert, multiple acks
Asked by Rachel Grundy:

OpsGenie novice here...we have an integration with our JSM portal set up so that when a specific issue is created, we notify two different teams' schedules.

The issue I keep running into is that while **both** schedules get notified, as soon as one responder acks the alert, it acks it for the other on-call schedule too. Documentation is pretty sparse on how to prevent this.

I've tried two ways - one, set up a separate Rule within the integration for each responder team, and two, one rule with both responder teams listed. Same result both ways - one alert to both, one ack silences it for both.

Do I need to set up two separate integrations for the same issue creation? Or is there a way to separate out the alerting for each responding team that I just haven't grokked?

![Screenshot 2024-02-14 at 12.13.09?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306411iE6207B61709061DE/image-size/large?v=v2&px=999 "Screenshot 2024-02-14 at 12.13.09?PM.png")


Answers:
author: Brennan Kiely
body: Hi Rachel,

The best way to handle this would be to use separate integrations - one per team. Then, you can edit the 'alias' field on one integration to ensure the alerts aren't deduplicated. You could do something like hardcoding the team name onto the alias in all alert actions: TeamA - {{alias}} for example. You'll also need to use the legacy Jira integration for one of the teams - the new integrations only support creating one alert per Jira issue/ticket.

comments: author: Rachel Grundy
body: Thank you! That worked, I used a legacy integration as you said and finally solved my problem. Yay!


Tags: cloud
On opsgenie, how could I import a list of schedule overrides, such as a csv file ?
Asked by mlopes:

Hello!   

Being a new opsgenie admin/user I'm looking for a built in tool of sorts that would allow me to import a .CSV file to enter monthly schedule overrides. API right now is out of the picture due to security concerns.   

A bit of context: We have a new team of 14 people that were added to an existing schedule, but these people don't follow fixed schedules. These change every month and the shifts are 2h long. This makes it a pain to enter manually when I have a perfectly good sheet with the names, dates and times of shifts already available. We're talking about 600+entries each month.   

Side note: I could automate it through the web interface **IF** the date fields for Start and End would accept keyboard inputs, but they force me to click them and select a date from a small calendar. It's good for a single entry but**a PITA for bulk entries**. (check screenshot).

<br />

![override.png](/t5/image/serverpage/image-id/306256iFBC710EF5626BA0B/image-size/large?v=v2&px=999 "override.png")

Again, any help would be appreciated!! TYSM!

Marcio


Answers:
author: Brennan Kiely
body: Hi Marcio,

Using the API would be the best supported way to handle automating the addition of overrides.

comments: author: mlopes
body: Thanks Brennan!


Tags: cloud
Why are some of my Jira fields not showing in OpsGenie's JSM Integration's Customize Issue Fields?
Asked by James Twidale:

Hi,

I have setup a ton of integrations which create tickets in Jira when an alert is created in OpsGenie. I have a new field to capture the OpsGenie alert ID in the Jira ticket so it is easy to find, but this field isn't showing in my list of fields when I try to customize issue fields in OpsGenie.

I know some of the fields won't show and it lists these at the top of the page, the field I am looking for isn't there. I thought I might have reached the limit of fields to see so I have removed some by removing them from the and they have configuration scheme in Jira for that projects issue type (which worked), but the field I am looking for still isn't showing when I do the opposite and add the configuration of the project and issue type in question.

The field is a standard text field which I have others of this type showing in OpsGenie, so I know this isn't the problem. This field is also showing in the OpsGenie Integration customize issue fields for a different issue type in the same project, so I am baffled as to why it isn't showing for this issue type.

Does anyone know why my field isn't showing in OpsGenie for me to populate the Jira ticket with upon creation?


Answers:
author: Calvin
body: Not sure if you still have this problem, but for me I had to ensure the field was available in the "Create" of the Issue Type. So if you go to your issue type, go to its screen and in the "Create issue" screen make sure to add it in there.

It will then take a few minutes before it will pop up in Opsgenie.


author: Brennan Kiely
body: Hi James,

Are you creating the fields with Insight by any chance? We have an open feature request to add support for those fields: <https://jira.atlassian.com/browse/OPSGENIE-1073>

If that's not what's happening in your case, I would suggest reaching out to support at support.atlassian.com so we can take a closer look at why these aren't showing up for you.


Tags: field

integration

jira-service-management
Google Cloud integration doesn't parse data
Asked by lars:

Hi there,

We're having problems with the Google Cloud integration request parsing.

We can see in the logs that the request is coming in (bottom of image). The body is rich in information. However, when parsing this data to assess whether an alert needs to be created, the \`_parsedData\` section is mainly empty (top of image), resulting in no alert being created.

I thought this parsing logic is part of the integration? Is it broken, or is there a way for us to fix it?

Thanks in advance![Screenshot 2024-02-13 at 16.07.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/306017i7C8D0061D190E8EC/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 16.07.50.png")


Answers:
author: Abraham Musalem
body: Hey [@lars](/t5/user/viewprofilepage/user-id/5428317) ,  

Thanks for reaching out to the Opsgenie Community. I would suggest submitting a ticket via support.atlassian.com so we can take a look at the logs and how you've set up the integration.   

That will help us resolve this faster since we'll need to ask for some data.   

Cheers,  
Abraham

comments: author: lars
body: Hi [@Abraham Musalem](/t5/user/viewprofilepage/user-id/4050321)

Will do. Thank you.

Regards,

Lars


Tags: cloud
Configuring Jira-Opsgenie Integration for Portal-Triggered Alerts
Asked by Edgardo Ibarra:

I'm looking to configure the integration between Jira and Opsgenie so that it triggers an alert in Opsgenie only when a ticket is created **via the portal**.

I want to ensure that our team receives immediate notifications for these specific tickets, but I'm not quite sure how to set up this conditional alerting.

Has anyone tackled a similar setup before? Any tips, tricks, or guidance on how to achieve this would be greatly appreciated!

Thanks in advance for your insights! ?

![Screenshot 2024-02-09 at 10.48.17.png](/t5/image/serverpage/image-id/305459iC6FD95A03ABC2302/image-size/large?v=v2&px=999 "Screenshot 2024-02-09 at 10.48.17.png")

#Jira #Opsgenie #Integration #AlertConfiguration


Answers:
author: Olexandr Tolochko
body: Hi Edgardo,

Perhaps it is possible to do the next way:

1) Jira Automation, trigger - issue created, jql condition: request-channel-type = portal) \> add label\\component: portal

2) Opsgenie condition: Event type: issue_updated, label\\component portal