youngmon/atlassian-qna huggingface dataset:
Why can I not edit a filter JQL statement?
Asked by Nick Van Maele:

Hi,

I am new to JIRA and creating my first board, based on a filter.

I have defined a filter in basic view, and then switched to the JQL view. The filter is:

```
project IN (SYSDEV, FIN)

AND type IN (Deliverable, Epic, Story, Sub-task)

ORDER BY Rank ASC
```

I now want to add an additional line to that JQL statement.

However, the issue is that I cannot modify it in any way:

* Pressing Enter does not create a new line
* Typing a letter key does not actually add that letter to the statement

It appears that the JQL statement is read-only.

How can I modify the JQL statement?

* Do I need to edit it in a different window?
* Is there some 'filter edit' privilege that an admin should give me?
* Or ...?

Thanks for any insights on this one.


Answers:
author: Trudy Claspill
body: Hello [@Nick Van Maele](/t5/user/viewprofilepage/user-id/5534647)

Welcome to the Atlassian community.

Can you provide a screen image showing us what you see? Generally switching from Basic view to JQL view doesn't break the statement into multiple lines, but you should be able to add a carriage return/new line using Shift+Enter.

Also in the image can you point out where you are trying to insert your text?

comments: author: Nick Van Maele
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for your warm welcome and fast response.

The view I see is shown below. I would like to add a new line below line 2.

Thanks for your help,

Nick

![2024-07-02_JIRA filter issue.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333133i449893FC4D4C3726/image-size/large?v=v2&px=999 "2024-07-02_JIRA filter issue.jpg")


author: Nick Van Maele
body: OK...

SHIFT+ENTER appears to be the key for adding a new line.

That was the solution to my question.

Thanks!


Tags: cloud

filter

jira-cloud
Licence gratuite ou prix r?duit pour une association
Asked by C?cile Joret:

Bonjour, nous avons test? la version gratuite et nous souhaitons utiliser la version premium. Nous sommes une association culturelle reconnue d'utilit? publique qui apprend le chant choral aux enfants et adolescents, sans appartenance religieuse et nous ne pratiquons aucune discrimination. Nous avons demand? une licence ? prix r?duit ou gratuite et nous avons re?u une r?ponse n?gative sans comprendre pourquoi. Maintenant nous devons payer la licence premium qui est trop ch?re pour nous. Pouvez-vous nous aider ? C'est urgent car nous avons besoin de moderniser et optimiser notre gestion de projets.

Il est impossible de contacter l'assistance en ce moment


Answers:
author: Oliver S
body: Hi C?cile,

Welcome to the community! :)

I can see that you have a ticket open with our team - [CA-2599812](https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2599812).

Please check your email for next steps and the additional information requested, as you may be eligible for the education discount.


Tags: language-fr
why is my print option not in action anymore
Asked by Triangle Blueprint:

why does my print option in actions sometimes its there and sometimes its gone


Answers:
author: G subramanyam
body: Hi [@Triangle Blueprint](/t5/user/viewprofilepage/user-id/4601378) welcome to the Atlassian community.

It seems you might have added a*power-up* related to *Printing.*I would request you to recheck your Trello power-ups and contact their support team.

comments: author: Triangle Blueprint
body: Yes, this was the case, but that powerup is discontinued =(
Need help with two boards same cards need deferent items on cards
Asked by Jenny Taylor:

Hello,

I have my trello set so that when I create a new card on my board, a duplicate card will auto generate on a second board. The only problem is I need the second card to be very simple and not have all of the information and checklists the original card has on it. Pretty much all I need is the headline to show on the card. Is there a way to make this happen?

Thank you!


Answers:
author: Dreamsuite Mike
body: Hi there,

This should do the trick:

![Screenshot 2023-10-04 184322.png](https://community.atlassian.com/t5/image/serverpage/image-id/284398i25D6AF287ACEA4F5/image-size/large?v=v2&px=999 "Screenshot 2023-10-04 184322.png")

*Note: The linking cards together is optional and will open up mirroring automations*

comments: author: Jenny Taylor
body: THANK YOU!!!


author: Dreamsuite Mike
body: No problem. If you have a moment can you click "Accept Answer". Us who regularly respond on here can better help people by targeting unanswered questions so Accepting the answer really helps us.

Thank you ?
Is it possible to complete an activity via email? Or when the person informs the name of the activi
Asked by Laryssa Da Luz Stelin:

I would like the person to send the document by email and then be able to inform Trello that the activity is done, as we don't want to give too many people access to the board


Answers:
author: milynnus
body: [@Laryssa Da Luz Stelin](/t5/user/viewprofilepage/user-id/5062279)

Use email to board and a new card will be created on the list you wanted with the attachment. Depending on your other setup like Watch you get a notification. My customer use this with other keywords in Subject eg ...Action: takeCharge and with Trello automation you can do a lot more.
Filter workspace table view by custom field value
Asked by Andrew Taylor:

Sorry if this has already been asked and answered.

I've added a custom field to all of my boards and would like to filter the workspace table view by a specific value so that I can see all cards with that value set.

In my case I've set up a 'Needs Billing' custom field and have to dropdown values of Yes and No. What I'd like to do is view all cards across all boards that have a value of Yes.

Is this possible? I did think about setting up an automation to assign a label if that value is set to no on a card but it seems messy.


Answers:
author: Mutya A
body: Hi Andrew,

Right now, Workspace Table views do not support filtering by custom fields. You can only search for custom fields by [filtering cards on each board](https://help.trello.com/article/787-filtering-cards-on-a-board) instead of [searching for cards across boards](https://help.trello.com/article/808-searching-for-cards-all-boards) in the main search box. The keyword filter will search for the text inside of the card title or custom field. Here's more information on [filtering by keyword](https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/#Filtering-by-keyword)

I would recommend, since your custom field does not tie up to a unique value (it is only either a Yes or No), is to use labels instead as you can search for labels across boards using [search operators](https://support.atlassian.com/trello/docs/searching-for-cards-all-boards/#Search-operators) and in Workspace Table View. Below is how it looks like in [Workspace Table View](https://support.atlassian.com/trello/docs/workspace-table-view/):

![2023-10-05_16-31-43.png](https://community.atlassian.com/t5/image/serverpage/image-id/284552i589B21554D0C7570/image-size/large?v=v2&px=999 "2023-10-05_16-31-43.png")  

Hope this helps but let me know if you have any other questions!

-----  
If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.

comments: author: Andrew Taylor
body: Hi Mutya,

Thanks for the reply, I suspected that using labels might be a workaround so will look at doing it that way. It's just a little untidy because we use labels for priority but it's not the end of the world to have a couple of additional labels to choose from.

Thanks
PDF emails from Jotform dont always display the same under descriptions
Asked by Jeremy Nelson:

Our emails to Trello use to show up like this

![Screenshot 2023-10-03 091141.png](/t5/image/serverpage/image-id/284214i770D038E52FE2C10/image-size/large?v=v2&px=999 "Screenshot 2023-10-03 091141.png")

now they sometimes show up like this

![Screenshot 2023-10-03 091304.png](/t5/image/serverpage/image-id/284215i0046E09160A9E3D5/image-size/large?v=v2&px=999 "Screenshot 2023-10-03 091304.png")

We haven't changed anything recently.


Answers:
author: Alina Kurishko
body: Hi Jeremy,

Welcome to the Atlassian Community!

It looks like the culprit of the issue is within Jotform instead of Trello. Trello's text editor uses a version of the MarkDown language for text formatting, so any *raw content* that is set in each card's description will be formatted according to MarkDown syntax.

While our email-to-board feature hasn't been updated in some time and it isn't designed to cover all formats, the email itself should conform to the format that Trello expects.

I've also seen a few similar reports concerning Jotform so, sadly, it's not specific to your emails only. It might be worth reaching out to Jotform about this (though, it's unlikely they'll make a change just for Trello).

I understand this may not be the answer you hoped for, but I hope this brings a little more clarity to the matter.

Alina \| The Trello Team

comments: author: Jeremy Nelson
body: Ok thank you! i will look into Jotform.


author: Jeremy Nelson
body: Is there anyway to change how Trello recieves email to board data? I checked with Jotform and it looks like emails are HTML instead of plain text.


author: Alina Kurishko
body: Hi Jeremy,

Thanks for the update on this!

We actually have it as an open feature request for the product team to consider! I'll add you as an official "+1" in support of this. But sadly, our team is currently prioritizing many other projects, and this one isn't likely to be added to our roadmap in the near term.

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>

Alina \| The Trello Team
Verification email not received
Asked by Udhayakumar Ramasamy:

Hi Team,

Our new staff not receiving verification mail, so I request you to kindly check update the status. Details as given below

E-Mail ID : \*\*\*\*\*\*\*\*

User Name : \*\*\*\*\*\*\*\*

Contact No : \*\*\*\*\*\*\*


Answers:
author: Sal
body: Hey [@Udhayakumar Ramasamy](/t5/user/viewprofilepage/user-id/5331508)! If your colleague is experiencing problems receiving the verification email, I recommend you raise a ticket with us at <https://trello.com/contact> so we can investigate their problem. Also, I'm editing your post to remove your personal information since we don't want this information available in our community. Thanks!

comments: author: Udhayakumar Ramasamy
body: Okay thank you
Where is the list of suggestions/improvements and community votes on them?
Asked by Evgeniy K:

This is my first week in Trello and I think that such improvements as the name for the rule (to avoid confusion) or the numbering of rules to establish the order of their execution should have a large number of community votes and be implemented first.

I'm not even talking about such improvements as searching for a card with the same name as a trigger one, or about the improvement - setting a pause (parameter sleep()) in the rules, since the first rule may not have time to carry out its actions, just as the second rule may already carry out its actions.

Thanks, does anyone have an opinion on this?


Answers:
author: Alina Kurishko
body: Hi Evgeniy,

Thanks for raising this topic!

As for your first and third suggestions, we actually have them as open feature requests for the product team to consider! I'll add you as an official "+1" in support of this. But you're right, the more attention a feature request gets, the more likely our team is to consider implementing it.

I'd also like to ask you to specify what you mean by " searching for a card with the same name as a trigger one"? Could you share some additional details on what you're trying to achieve? I'd be glad to pass on your comments to our developers.

Thanks!

Alina \| The Trello Team
Guests cant edit work space
Asked by The Fest Hub:

Hi I have invited my guest to my workspaces but they can't edit/comment or move notes. Can someone help?


Answers:
author: Peter Van de Voorde
body: Hi [@The Fest Hub](/t5/user/viewprofilepage/user-id/5331404) ,  

Welcome to the Atlassian Community!  

Sounds like you have a permission problem, check out this page about guest permissions and how to set them: <https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/>   

It hope this fixes your problem.  

Cheers,  
Peter
My account has been disabled
Asked by Jack Support:

Hello. My account has been disabled for some reason (\*\*\*\*\*\*\*\* ). It happened today. I have not received any notification to my email. Help me find out what the problem is and solve it.


Answers:
author: acomedown
body: Hi [@Jack Support](/t5/user/viewprofilepage/user-id/5331295) . Did they recover your account?

I have the same problem.

[@Sal](/t5/user/viewprofilepage/user-id/4788952) could you help me please? I've been using Trello for years and I rely on it. My banned account was registered on this e-mail: sargis.saakyan@gmail.com

Thank you.

comments: author: Sal
body: Hey [@acomedown](/t5/user/viewprofilepage/user-id/5335540)! I saw you've already reached out to us about this problem. So, I recommend you to continue talking with us through your open ticket, and we'll be more than happy to assist you.


author: Sal
body: Hey [@Jack Support](/t5/user/viewprofilepage/user-id/5331295)! I'm sorry to hear your account has been disabled. I've opened a ticket on your behalf associated with your mentioned email, and our team will contact you soon to assist you. I appreciate your understanding.


Tags: russia-sanctions
problema power up "print"
Asked by getto ufficio:

Di colpo mi si ? disattivato il power up con la funzione stampa.

Fino a sabato funzionava e stampava le schede, da luned? non ? pi? presente il power up "print" (che prima compariva su ogni singola scheda) per cui non riesco pi? a stampare

Come lo risolvo?

Grazie a chi risponder?

Andrea


Answers:
author: milynnus
body: [@getto ufficio](/t5/user/viewprofilepage/user-id/5111610)

Are you using Agile Card? The print function has been deprecated from Oct 1. See

<https://community.atlassian.com/t5/Trello-questions/Print-cards-with-attachements-gt-if-Agile-Cards-stops-the-1-10/qaq-p/2488239#M82789>

comments: author: getto ufficio
body: non uso la agility card, sono un utente free. Se non ? pi? possibile fare stampe trover? altra soluzione

Grazie comunque

Andrea
????????????? ??????? nikzalata91@gmail.com
Asked by ?????????:

????????? ?? ????? ? ???, ??? ???????????? ??????? ???. ????? ????? ???? ???????


Answers:
author: ??????? ????????
body: ??????? Trello: \<\<????\>\> ?? ???????????, YouGile, ??? ???? ??????, Yandex Tracker, Shtab, Pyrus, Weeek, Kaiten, ???????24, Flowlu, EvaTeam, Wekan, Taiga.io, OkoCRM, Moo.Team.
??????????????????
Asked by ????:

??????????????????????????????????????????????????????????????????????...????????????????????????????????????????  


Answers:
author: Sal
body: Hey, [@????](/t5/user/viewprofilepage/user-id/5331225)! I'm unsure if I follow your question here. Could you please share a screenshot of the issue you're experiencing when adding the name to the lists of your boards? Also, if you can give more details about the problem, it would be extremely helpful for us. Thanks!

comments: author: ????
body: ??????????????  

??????????????????????????  
?????????????????????????????????????????????????????2???????????????????????????????????????????  

??????????????????????????????????????????????????  
????????...????????????????????????????????????????????????????????????????  
???????????????  

?????????????

![????????? 2023-10-05 092223.png](https://community.atlassian.com/t5/image/serverpage/image-id/284535iF2EBB4A3FB8C2E44/image-size/large?v=v2&px=999 "????????? 2023-10-05 092223.png")


author: Sal
body: I see! Does this problem only happen when you type or edit the name of your lists in Japanese? Or does it also occur when you type them in English, for example? If you can do this test, it would be great. Also, do you have any browser extension related to Trello enabled on your current browser? If you do, have you tried turning them off and trying again? Let's start from here and see where it goes. Thanks!


author: ????
body: ??????????????  
???????????????????????????????????  
???????????????????  
????????????????????????????????  
????????????????????????\[...\]????????????????????????????????????


author: Sal
body: Interesting. Which extension are you using, [@????](/t5/user/viewprofilepage/user-id/5331225)? Is it a browser extension? Also, which browser are you using? Chrome?


author: ????
body: ????????????????????????  
????????????  
?????chrome???  
![????????? 2023-10-06 143928.png](https://community.atlassian.com/t5/image/serverpage/image-id/284834i82EF9DAD79EAFD8A/image-size/large?v=v2&px=999 "????????? 2023-10-06 143928.png")


author: Sal
body: I see! It looks to me that you're experiencing an issue related to a browser extension unrelated to Trello itself since you said disabling it solved the problem. So, I highly recommend you to get in touch with the developer who developed the browser extension, and they can help you further with that. From our side, the best I can tell you is to disable any browser extensions you have enabled related to Trello, or extensions that are affecting Trello, and continue using Trello without them until they fix the issue for you. I hope this information helps.


author: ????
body: ??????????????  
?????????  
????????????  
???????????????????????????????
Admin permissions
Asked by Anna Juden:

Is it possible to make another person an admin for individual boards but not the whole workspace?


Answers:
author: Peter_DevSamurai
body: Yes, in Trello, you can make another person an admin of an individual board without granting them admin rights to the entire workspace (formerly known as "team").  

Here's how:  
- Open the board where you want to grant someone admin privileges.  
- Click on the "Show Menu" button (usually on the right side).  
- Click "More" and then select "Members."  
- Find the member you want to make an admin.  
- Click on their current role (e.g., "Normal") next to their name.  
- In the dropdown menu, select "Admin."  
By doing this, you've made them an admin of that specific board, not the entire workspace.
upgraded now member is missing from card
Asked by Jenny Taylor:

Hello, I upgraded to Trello premium and now I no longer have the button to add members to a card. How do I fix this?


Answers:
author: Peter_DevSamurai
body: interfaces and features can change over time, so here are some general troubleshooting steps to help you find and resolve the issue:

**Browser Issues:** It's possible there's a problem with your browser. Clear your browser cache and cookies. Try a different browser to see if the issue persists there. Ensure you're using a supported browser and that it's updated.  

**Check User Permissions:** Ensure you have the necessary permissions to add members. If you're not the board admin or if the board settings have been customized, there might be restrictions.

**Trello Interface:** Sometimes, features or buttons might be relocated. Click on the card to open its detailed view. Look for an 'Add' button or 'Members' section. If the interface has been updated, consult Trello's official documentation or help section.

**Mobile vs. Desktop**: If you're using a mobile device, ensure you're using the latest version of the Trello app. The interface between desktop and mobile can be different, so check if the option is available on the desktop version.

**Extensions/Plugins**: If you have browser extensions or plugins that integrate with Trello, they might be causing conflicts. Disable them one by one to see if the issue gets resolved.

**Contact Trello Support**: If none of the above solutions work, it's a good idea to contact Trello's official support. They might be aware of the issue and could provide a solution. Remember, software interfaces and features can change, so it's always a good idea to keep an eye on official resources or forums for up-to-date information on any changes or issues.
payment for one member
Asked by ???????:

Hi community)

I have 3 members on my board but all the cards on the board i create, can i pay only for my premiun then other can use those cards i have created?


Answers:
author: Rodolfo Moreira
body: Hello ???????,

Welcome to the Atlassian Community! I hope you're enjoying Trello.

Yes, you can add members to your board without any additional charges. As long as these members remain a part of a single board only, they will be considered as guests in your workspace and won't incur any cost.

However, please note that if a member is added to more than one board, they'll be classified as a multi-board guest and will be billed accordingly.

For a more detailed understanding, please visit the following page: [Multi-board guests](https://support.atlassian.com/trello/docs/multi-board-guests/)
Bulk Download From Trello
Asked by Alyssa Balharrie:

What is the best/safest way to bulk download from a trello board. Currently our team board is on free version.


Answers:
author: Alyssa Balharrie
body: Thanks for the response. If I just need to download the attachments from the board is there a bulk way to do this?


author: Mutya A
body: Hi Alyssa,

Please have a look at our documentation on how to export a board in Trello:   
<https://support.atlassian.com/trello/docs/exporting-data-from-trello/>

As a user in a Free Workspace, you can export the board in [JSON format](https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export/). Within a Premium Workspace, you have an option to export in CSV:   
<https://support.atlassian.com/trello/docs/getting-custom-data-from-trello-into-a-spreadsheet/>

Hope this helps!

-----  
If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.

comments: author: Alyssa Balharrie
body: Thanks for the response. If I just need to download the attachments from the board is there a bulk way to do this?


author: Mutya A
body: Hi Alyssa,   

Only with Trello Premium, you can [include attachments](https://support.atlassian.com/trello/docs/exporting-data-from-trello/#Include-Attachments) when you export all boards within your Premium Workspace. If you'd just like to export all boards and attachments, we have 14day free trial of Premium, no credit card required here: <https://trello.com/free-trial>

Otherwise, you can find the "attachments" links in the JSON export and go to those links to download them one by one.

-----  
If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.
Get idMember in insert user by e-mail
Asked by malf88:

I would like to know if it's possible for me to retrieve the idmember only for the user I registered on the board via email. Today, when I add a member, it returns a list of all the board members, and I want to retrieve only the one I added in the request.


Answers:
author: Renato Fagaraz
body: Hi there!  

You can use the endpoint: **<https://api.trello.com/1/search/members/>**

This API page contain examples for you to structure your query in different programming languages, if you want to check it out: <https://developer.atlassian.com/cloud/trello/rest/api-group-search/#api-search-members-get>  

When you get your result, you'll need to look for or filter for the key "id" in your return.   

We tend to use <https://community.developer.atlassian.com/> for programming questions, so I'd recommend checking there as well in case you want to dive further into this subject!  

<br />

<br />

<br />

comments: author: malf88
body: Very good! It worked!  
Thanks