youngmon/atlassian-qna huggingface dataset:
Reducing custom fields in our instance
Asked by Karim:

Our instance has \*a lot\* of custom fields that have collected over many years. I'm looking at ways to safely remove custom fields that are no longer needed but I'm not sure what the best approach would be. I'm happy to use APIs to help with this but before I get started I wanted to check if there are any specific best practices someone could recommend.


Answers:
author: Anandhi Arumugam
body: Hello [@Karim](/t5/user/viewprofilepage/user-id/658690) There are a few things to consider when cleaning up custom fields.

1. See if these fields have values in any of the issues. If you remove the field, values won't show up on issues. If they have values, check with the Project admins on the impacts of removing the field and how they will be affected.
2. See the Project and Screen assignments. If the field has no issue value, remove the field from Project screens. I'd wait to see if someone complains ;)
3. Delete the field

Hope this answers your question.

You can also use apps like [Optimizer for Jira](https://marketplace.atlassian.com/apps/1217194/optimizer-for-jira?tab=overview&hosting=cloud) to help with this process.


Tags: cloud

jira-cloud
Not receiving Email Notifications
Asked by Pooja V J:

Hello,

Since some month, me and my team didn't received any e-mail from JIRA, Confluence

We all have the e-mail notifications set ON.

In addition I tried to modify my e-mail address : I never recieved the e-mail to perform it.

I see in other thread <https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1672564> that some e-mail address can be blocked. Someone from Atlassian can check ?


Answers:
author: shib saha
body: Hi [@Pooja V J](/t5/user/viewprofilepage/user-id/5552473) , Yes, sometime some user gets blocked at the atlassian side because of notification not getting delivered multiple times and you email id moves to suppressed list and you stop getting any notification from atlassian.

Raise a support ticket with atlassian and they will unblock you from atlassian side and you will start getting the notification again.

Hope this is helpful!


Tags: cloud

confluence

jira-cloud

notification
SAP APAB - 426 Error Upgrade Required
Asked by Ren? Enste:

Hi,

I want to call the JIRA-REST-API within ABAP by using the "IF_HTTP_CLIENT"-Interface.

The response I am getting is: 426 Error Upgrade Required

Seems like the TLS-Version is not correct, although I edited:

ssl/ciphersuites = 135:PFS:HIGH::EC_P256:EC_HIGH  
ssl/client_ciphersuites = 150:PFS:HIGH::EC_P256:EC_HIGH

But it did not work - do you have any advice what to do?

Regards,

Ren?


Answers:
author: L?gia Zanchet
body: Hello Ren?

Welcome to the community! ?

We're thrilled to have you here. For TLS support, you can find all the details you need at this[link.](https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/) Unfortunately, the versions you're currently using aren't compatible, but don't worry, we're here to help you get everything sorted out.

Thanks for joining us ?


Tags: cloud

jira-cloud

rest-api
Created vs Resolved chart doesn't show "Resolved" tickets
Asked by Marta Ribeiro:

My Created vs. Resolved Chart stopped counting the "Resolved" tickets on 20 of june 2024. Before this date, the gadget was working perfectly fine

My chart is based on this JQL Query:

**project = Jimpisoft AND type = Bug ORDER BY created DESC**

My chart configuration is:

**![gadjet.png](https://community.atlassian.com/t5/image/serverpage/image-id/337835i4D886BE6BA9B7560/image-dimensions/344x352?v=v2 "gadjet.png")**

And my gadget looks like this:

**![gadjet-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337836i45AE0B835643768D/image-dimensions/433x399?v=v2 "gadjet-1.png")**

![jira-issues-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337839iE9FB5421E1F146C7/image-size/large?v=v2&px=999 "jira-issues-2.png")

Can you please help me solving this issue? Thank you!


Answers:
author: Anandhi Arumugam
body: Hello [@Marta Ribeiro](/t5/user/viewprofilepage/user-id/5552398) Please check if a Resolution is set when an issue is moved to the 'Done' status. Only if a resolution is set, the date field 'resolutiondate' will be populated.

Hope this works for you.


Tags: cloud

jira-cloud
Structure tasks from current level
Asked by Alex:

Hello!

I have the following hierarchy issues in Structure

```
- TST-1 (type1)
    - TST-2 (type2)
        - TST-3 (type3)
        - TST-4 (type3)
        - TST-5 (type3)
```

And I have such a need: if the task is of type type3, then I need to get all the tasks from the current level into an array. I tried to do something like this

```
WITH currentLevelTasks = ARRAY#ancestors#fromLevel=-1{key}:
```

But this is not what I need..  

Case: Processing task TST-4

Expected result: Array "TST-3, TST-4, TST-5"

Result: Array "TST-2, TST-4"


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Alex](/t5/user/viewprofilepage/user-id/5540594)   

You can do it with a formula like this:  

*if issuetype = "type3": parent{join#children{issuekey}}*   

The formula will return issuekeys of all siblings for each issue of type3.  

I hope this helps. If you need further assistance or if you have other questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)

comments: author: Alex
body: Oh, thank you so much!!!! \<3


author: Dick
body: Why not use Jira all by itself?   

LookupIssues using JQL  
'key' = {{issue.key}} and issuetype in ( "type3")


Tags: aggregation

data-center

formula

jira-data-center

structure
Troubles with configuring outbound connection with other jira (data center)
Asked by Galib Khalilov:

I use this list of IP addresses: \[Atlassian Cloud Products - IP Addresses and Domains\](<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>) - 13.52.5.96/28 - 13.236.8.224/28 - 18.136.214.96/28 - 18.184.99.224/28 - 18.234.32.224/28 - 18.246.31.224/28 - 52.215.192.224/28 - 104.192.137.240/28 - 104.192.138.240/28 - 104.192.140.240/28 - 104.192.142.240/28 - 104.192.143.240/28 - 185.166.143.240/28 - 185.166.142.240/28 However, I receive a 403 Forbidden error when sending HTTP requests. When I remove all restrictions, I receive a 200 OK status, but from completely different IP addresses not mentioned in the list. Examples include: - 185.146.112.216 Could you please provide me with an updated list of all current IP addresses?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Galib Khalilov](/t5/user/viewprofilepage/user-id/5552304) and welcome to the community,

All IPs are listed in the link you provided. If you are on a paid plan you can raise a request directly to Atlassian <https://support.atlassian.com/contact/>

comments: author: Galib Khalilov
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) Thanks!


Tags: cloud

jira-cloud
JQL query, to keep point in time query
Asked by paul carr:

Hi,

I am doing graphs on the status of tickets at the start of every month and saving them to their own page. For a graph around the count of open tickets, and let's say I have a tab for issues open in Jan/2024, any issues fixed today, will still reflect in the Jan/2024 graph, meaning they will become less and less and not a true reflection of the issue open then regardless of what has changed after.

As an example, this is what I am using for tickets open at the end of June 2024

project = X AND status in ("Awaiting Action", "In Progress", Reopened) AND created \<= 2024-06-30


Answers:
author: John Funk
body: Hi Paul - Welcome to the Atlassian Community!

I think this is what you are looing for:

project = X AND status was in ("Awaiting Action", "In Progress", Reopened) ON 2024-06-30


author: Mohamed Benziane
body: Hi,

You can use "created \<= endOfMonth()"


author: Cristian IONESCU
body: Hi Paul,

Please try:

project = X AND status in ("Awaiting Action", "In Progress", Reopened) AND and created \>= startOfMonth()

This should bring you the tickets created in the current month.  
Each month it will bring you new created tickets.


Tags: cloud

jira-cloud
Filter Subscription mail to Assignee
Asked by Santhosh Raj:

I have a Created a Filter for sending it to Assignee in a Subscription mail daily. But in that Subscription

**Recipients** can be either personal or a Group, Is it possible to send only to the Assigned users alone.  
Note: Only Assigned Users should get only there issues.

I cannot create a Group for each assignee, So is there way possible for it


Answers:
author: shib saha
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233) ,

Please follow below steps to send the list of issues to each assignee.

Use the following JQL search clause (if the due date is due in 7day);

***assignee = currentUser() AND resolution is EMPTY***

***In the JQL add other parameter too to filter the issue***

On the same page, click on 'Details' right next to 'Save as' and click on 'New subscription' and then configure how often you want the notification to be sent to you.

When you select "Personal Subscription", only you will receive the emails  
You can select the group and it will send email to each user and only their tickets in the email

<https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4>  
<https://confluence.atlassian.com/jira064/receiving-search-results-via-email-720416706.html>

This way you can achieve the expected result of send only assigned issue to all the assignee.

Note: Create a group in user management directory and add all the assignee in that group.

I hope this will be helpful for you!


author: Rilwan Ahmed
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233) ,

Even though you have added the group DL to the assignee field, the jira considers it as a single user.

In the filter subscription, add condition **assignee= currentUser()**and then add any group to the filter subscription. By this condition, the jira will send emails only to the current assignee and only when with their tickets list in the email.


author: Alex Koxaras _Relational_
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

Subscriptions don't work like this unfortunately. The best alternative is what [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) proposes which utilizes an automation rule and smart values. However this will cost a "run" each time the rule...runs. And based on your jira plan, you have limited runs. So keep an eye on these runs.


author: Dave Mathijs
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233) I would rather investigate the possibility of a scheduled automation rule in combination with smart values in that case.


Tags: cloud

filter

jira-cloud

jira-service-management

jira-service-management-cloud
Jira Kanban Board - Extracting a report of the stories and story points for the month
Asked by Pragasen Govender:

Hi What is the simplest way to run a JQL query to extract the months stories done /in progress /in testing with the story points and export to excel


Answers:
author: Dick
body: Hi Pragasen,  
My thoughts on on your query were mixed:

* It appears as though you are using the Kanban principle
* However, you might be unaware that Kanban is about having as little as possible active issues on the board. This would mean that the number of stories with status done exceeds the stories with other statuses by far
* Kanban uses releases over an arbitrary period of time, a month is fine
* Releases in Jira gather the stories done in a convenient manner and makes it visible to the user if the flow of issues is hampered in any way
* This way the throughput of the team can be assessed and discussed
* Clicking a release from the release list in Jira gives you the opportunity to directly show:
  * A comprehensive list of issues in the version with priority, type, key, summary, assignee and status
* next to:
  * The number of issues in the version
  * The number of issues done
  * The number of issues in progress
  * The number of issues to do
* Furthermore, by clicking the "View in issue Navigator" link, you end up with a pre-built search finding exactly those issues mentioned above, which you can export to excel.

It appears to me that you should explore Jira a bit more, or perhaps hire a flow master who undoubtedly could guide your team to further greatness.

Sincerely,

Dick


Tags: cloud

jira-cloud
Migration Cloud to Data Center
Asked by Berat Altunhan:

Hello everyone,

I will be migrate my Jira Cloud account to Jira Data Center in the near future. I would love to hear your experiences or best practices on this topic. I have read a lot of documentation on the subject in the community, but I wanted to learn about real experiences. I would be very grateful if you can guide me on this issue.

Thank you.


Answers:
author: Pears Whims
body: Hi [@Berat Altunhan](/t5/user/viewprofilepage/user-id/5102331) ,

Just checking in to see if you've made any decisions or plans regarding your migration from Jira Cloud to Data Center? Anything You may share from Your experience and learnings?

As we navigate the topic, would you consider accepting one of the responses as the accepted answer? This can help others in the community quickly find solutions.

Let me know if you need further assistance with your migration!

Best regards,  
Pears


author: Pears Whims
body: Hi [@Berat Altunhan](/t5/user/viewprofilepage/user-id/5102331) ,

Migrating from Jira Cloud to Data Center can be quite a complex process, especially depending on the scale of your organization. For larger setups, unexpected challenges are almost inevitable, and migrations can take months to complete.

One key point to note is that not all Jira features translate directly from Cloud to Data Center. However, the biggest challenge often lies with apps. These apps can store data in various locations---within your Jira instance, on platforms like Forge, or even on their own servers. Untangling this data and ensuring everything migrates correctly can be a significant task.

I highly recommend performing the migration on a test instance first. This will help you understand the steps involved and allow you to document the entire process. It's essentially a full-time job requiring a highly experienced engineer. Depending on the size and complexity of your migration, it might be worth considering getting help from an Atlassian Expert.

Best of luck with your migration!

Cheers,  
Pears


author: abhishek_sharma03
body: Hi [@Berat Altunhan](/t5/user/viewprofilepage/user-id/5102331) - What is the driver for you to move from Cloud to DC ? As we know Atlassian is introducing a lot of new and good features on Jira and Confluence SaaS.


author: Dani?l
body: Hi [@Berat Altunhan](/t5/user/viewprofilepage/user-id/5102331) , there is much to say which requires your attention when migrating.

The only statement I would like to give is to **decide fast to migrate** because Atlassian has planned to discontinue the "backup for server" functionality in Jira Cloud:

**Backup for server is being discontinued starting November 30, 2024**   
*Instead, you can use the CSV file import wizard to move your data from Cloud to Data Center. This option supports data such as issue data, users, and project types.*

After this, as mentioned, only CSV will be possible which will result in data loss and make migration even more difficult and error prone.

Krgds,

Dani?l


Tags: cloud

community-leaders

data-center

jira-cloud

migration
How are the allocated hours per team calculated?
Asked by Martina.Linz@irs.systems:

Hello,

Can anybody tell me, how the allocated hours per team are calculated?

If I assign 100 hours of capacity to a team and different tasks with different times in different periods, how is this divided up? And where can I adjust this? Currently it is not distributed linearly.

Thank you in advance


Answers:
author: Dick
body: Hi Martina,

Your team can only manage 190 hours in a set time period (sprint).  
If you add-up the 15 + 50+ 125, you arrive at 190, which is all the team can spend for that period.

So you're short 5 hours, that would have to be done in the next available period.

comments: author: Martina.Linz@irs.systems
body: Hi [@Dick](/t5/user/viewprofilepage/user-id/4586768)

thx for the answer.

The first task is submitted to one specific person. This person can work 40 hours max per week. How are 125 h assigned to that person in this week?

I only assigned 190 h per week to this whole team.

My goal is/My plan is, to even out the 230 h over the Period of 60 days.

Do you have any idea how to do that?

My problem is, I don?t understand how the hours of the tasks are spread over the planned time period. And how the hours to the max are divided up.


author: Dick
body: Hi Martina,

Team capacity is a part of the "plan" configuration. You find it as a tab on the Plan display. Mind you, only Kanban projects can deal with hours (Scrum uses story points).

In the team tab, you can edit the team configuration. This is where you define the Capacity (weekly hours) amount. It is also where you define the team members.

In the Plan itself (on the roadmap tab) you can provide target start and target end dates, which gives you a measure of time needed for a certain task.

If there are more tasks in a certain 60 day period, they might coincide. If only one person is capable of doing i.e. task A and task B, you should provide a dependency between both tasks, which tells Jira to plan these tasks consecutively ( Yes, you can 'see' the time-critical path that way).

Hope this helps


author: Dave Mathijs
body: Hi [Martina.Linz@irs.systems](/t5/user/viewprofilepage/user-id/5552253) welcome to the Atlassian Community!

Can you show where you allocate those hours? Is it the original estimate? Are you using **Plans** in Jira? Or a third-party app? Or a custom field? A screenshot would be helpful.

comments: author: Martina.Linz@irs.systems
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

thank you for trying to help!

Please see the picture below. I hope you can see what you wanted:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337825iD5B5087E8E4441BA/image-size/large?v=v2&px=999 "image.png")

I dont understand, why the estimated hours of the first task here (which are 230 h) are 125h. Why isn?t Jira dividing them between the weeks, I planned the task? The time period I planned is 50 days, if this is important.

I?m planing the estimated time and the time period by creating the Projekts, Tasks and Sub-Tasks by themselves.


Tags: cloud

jira-work-management

jira-work-management-cloud
Pre-installed gadgets help to understand the output.
Asked by Hitesh Prajapati:

Hello Team,

I am trying to find the all the Pre-installed gadgets help to understand the output and need to share with team.

I found some of the videos but this are scattered didn't find some proper guide line for to understand the gadget.

Please help me to share some link for the same.


Answers:
author: Dave Mathijs
body: Hi [@Hitesh Prajapati](/t5/user/viewprofilepage/user-id/5290175) Are you referring to **Dashboard** gadgets? Then [this documentation article](https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/) gives you more info.

comments: author: Hitesh Prajapati
body: [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,

Thanks for answer, I have refer the same but that article have only single line description for all the gadgets.

I required some guide line article for the understand the gadget so we can share with the team for the same.

Help me find the same. Thanks in advance.


author: Dave Mathijs
body: There is no additional information available about these gadgets. I suggest you create a test dashboard and add these gadgets to see the available options for each gadget, then decide which gadgets are most useful on a dashboard.


Tags: cloud

gadget

jira-cloud
Quick way to make customer portal users inactive
Asked by Robin Stemmers:

Hello Everyone

I hope everyone is well.

I am looking for a quick way mark customers on the customer portal inactive instead of going through them individually.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Robin Stemmers](/t5/user/viewprofilepage/user-id/2666334)

Out of the box there isn't a way unfortunately. You should take a look at the marketplace for a 3rd party app <https://marketplace.atlassian.com/>

comments: author: Robin Stemmers
body: Hi

Thanks.

Are there any you have tried?


author: Alex Koxaras _Relational_
body: No I havent but you can try the following since they grant 30days of trial:

* [https://marketplace.atlassian.com/apps/1231505/bulkops-app-pro?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1231505/bulkops-app-pro?hosting=cloud&tab=overview)
* [https://marketplace.atlassian.com/apps/1225076/advanced-user-manager-for-jira-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225076/advanced-user-manager-for-jira-cloud?hosting=cloud&tab=overview)


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you create additional fields to drag into a custom form
Asked by Sharee Charrett:

Selecting the issue type to create a form, it does not show all the valid fields to pull into the form, how can I increase the available fields in the field selection section.


Answers:
author: Vikrant Yadav
body: Hi [@Sharee Charrett](/t5/user/viewprofilepage/user-id/4995875) It seems that you are trying a Form, please make sure field is mapped with the issue type which is connected with the form.   
Field might not be available for the issue type which is mapped with the form, that's why no visible on right side panel.

![Screenshot 2024-07-25 at 11.06.36?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337793i998124B7B5783514/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 11.06.36?AM.png")

comments: author: Sharee Charrett
body: Hi [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) this is great thanks.


Tags: cloud

jira-cloud
Enable the Rich Filter Two-Dimensional Statistics gadget
Asked by Smitha Joseph:

How can I enable the Rich Filter Two-Dimensional Statistics gadget in my JIRA dashboard? I can't find this in my JIRA.


Answers:
author: Vikrant Yadav
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135) If you are not able to see any of the Rich Filter gadgets, kindly ask or confirm with your Jira admin that **Rich Filter for Dashboard** plugin is installed for your jira instance or not, and you have permission to create Rich Filter.

If other Rich Filter gadgets are available then two-dimensional should also available.

![Screenshot 2024-07-25 at 11.20.15?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337794iC9A1456DC79DE232/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 11.20.15?AM.png")

![Screenshot 2024-07-25 at 11.20.51?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337796i8F15D4F8C5D84738/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 11.20.51?AM.png")

comments: author: Smitha Joseph
body: [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) Thank you . Seems I need to reach out to JIRA Admin


author: Vikrant Yadav
body: Yep [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135) you need to contact Jira Admin if Rich Filter gadgets not available.


Tags: cloud

jira-cloud