youngmon/atlassian-qna huggingface dataset:
Problem: The priority is not displayed in the email.
Asked by Luisa Seil:

Hello,

I would like to send my team all non-updated issues as an email once a week. For this I use LookupIssue and then want to display selected fields in the email. This works for everyone except priority. What am I doing wrong?

{{#lookupIssues}}  
{{summary}}  
{{key}}  
{{status.name}}  
{{project.key}}   
{{priority.id}}   
{{assignee.displayName}}   
{{created.mediumDateTime}}   
{{updated.mediumDateTime}}  
\<a\>{{url}}\</a\>  
{{/}}

Thank you.


Answers:
author: Luisa Seil
body: hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) and [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Thank you very much for your help.

I have solved the problem now by doing it without lookupissue and with bulk processing option enabled. And that works.

Thank you again.


author: John Funk
body: Hi Luisa - Welcome to the Atlassian Community!

Try using the custom field value for the Priority field instead:

{{fields.customfield_0000}}

Where 0000 is the ID of your priority field.

comments: author: Luisa Seil
body: hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

So I already searched for theSmartValue and it's "priority". I used this page as a guide.

[Find all available smart values for a Jira issue \| Cloud automation Cloud \| Atlassian Support](https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/)

Is that what you mean? Or how can I find the id of my priority field?

Thank you


author: John Funk
body: Yes, have you tried to drop the .id and just use {{priority}} or {{issue.priority}}?


author: Luisa Seil
body: Hi, [@John Funk](/t5/user/viewprofilepage/user-id/7148)

Yes, I have tried both.

I've just tried doing it without lookupissue. Then the priority is displayed, but I get a separate email for each problem. So the problem lies in the combination of lookupissue and the priority field.

Now I am trying to display all issues in one email, and the only solution I have found is lookupissue.

I know the problem has changed, but do you have any ideas?

Thank you


author: Ste Wright
body: Hi [@Luisa Seil](/t5/user/viewprofilepage/user-id/5475868)

Is this in Cloud or DC?

What shows up for Priority? Or is it just blank?

And is there a reason you're using {{priority.id}} as opposed to {{priority.name}}?

Ste

comments: author: Luisa Seil
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

We use DC.

It is blank.

I actually wanted priority.name. But that didn't work, so I tried priority.id, which doesn't work either.

Thank you.


author: Ste Wright
body: Hi [@Luisa Seil](/t5/user/viewprofilepage/user-id/5475868)

I tried {{priority.name}} (albeit in Cloud) and it did work fine. I also tried {{priority}} which provided the ID.

Perhaps see if you can send an email with just the Priority field (still using Lookup Issues), not the others - and see what happens?

Ste


Tags: jira-service-desk-unknown-hosting-type

jira-service-management
How many ways we have to copy the details from parent to child issues?
Asked by shivani shirguppi:

How many ways we have to copy the details from parent to child issues?

We have a script, when the Bug issue is resolved we will get one option called "Generate patch" when we click on that fill all details and select ok, then child issues get created. Now we want those details that are filled in "Generate patch window" should be coped to all the child issue.

In server or data center


Answers:
author: Ste Wright
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

What scripting tool are you using for the "Generate Patch" option? I assume the details from this window are added to fields on the generated issue?

Could you also clarify how the parent/child relationship works here? Are these existing children? Or children generated from a "Generate Patch" issue?

It certainly will be possible using a script, but you could also consider using [Automation](https://confluence.atlassian.com/automation/) for this as an alternative.

Ste

comments: author: shivani shirguppi
body: [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

ScriptRunner tool

new children generated from "Generate patchg" issue


author: Ste Wright
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

Are these children Sub-tasks?

And are they generated at the same time, or could be added at any time (ie. after the parent is created)?

Ste


author: shivani shirguppi
body: These are linked issues which are created when the parent issue is resolved

[@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)


Tags: cloud

data-center

jira-server

jira-service-management

jira-service-management-cloud
How can I see the left side panel options like backlog, Issues, Boards, etc.?
Asked by shreya bhatt:

Not able to see any options like backlog, Issues, Boards on the left side panel  
I can't see my tasks and bugs sprint wise

![ss1.png](/t5/image/serverpage/image-id/318252iCEBFC45C52813D61/image-size/large?v=v2&px=999 "ss1.png")![ss1.png](/t5/image/serverpage/image-id/318253i372080C89153CCBE/image-size/large?v=v2&px=999 "ss1.png")


Answers:
author: Walter Buggenhout
body: Hi [@shreya bhatt](/t5/user/viewprofilepage/user-id/5471538),

Do you have a license / product access to Jira Software? I see near the top right that you are very obviously using Jira Service Management, but to see boards, ... and related features of a Software project, you do need a license to Jira Software.

Hope this helps!

comments: author: shreya bhatt
body: Thank you [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) for your quick response.  

but it was visible till yesterday. I could see the features backlogs and issues and all.  
and I didn't get any mail or notification regarding these changes.


author: Walter Buggenhout
body: Ok, thanks for adding that information [@shreya bhatt](/t5/user/viewprofilepage/user-id/5471538) What I can see from the screenshots and the tags you added to the question - not being familiar with your site - you have a Jira Software project, but clearly a site that was set up for Jira Service Management. Could it be that you / your organisation started a trial of Jira Software and that it expired over the weekend? Or that your permissions have changed over the weekend? ...

If you are the administrator for your site, I would first of all check those things: is your Jira Software still fully operational and do the users have the proper product access and permissions. If you are not the administrator, try to reach them with the same question.


Tags: cloud

jira-service-management

jira-service-management-cloud
Some users are missing in the user picker attribute in JSM assets.
Asked by Somnath Patil:

"I have started configuring the assets and have created a user picker attribute for the hardware assets where I need to specify the name of the owner. However, I am unable to find some users (who are portal-only customers \& don't have Atlassian ID) in the user picker dropdown. I am wondering if this feature is only available for users who have an Atlassian ID or if it can be used for anyone."


Answers:
author: Kris Dewachter
body: Hi [@Somnath Patil](/t5/user/viewprofilepage/user-id/5153858) ,

The user picker only contains users with Atlassian ID's.

Best regards,

Kris

comments: author: Somnath Patil
body: Hi Kris,

Thanks for the information.

Thanks \& Regards,

Somnath Patil


author: Alok gupta
body: [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) Hi, Thanks for the suggestion above.

I am having similar issue. I have imported assets via CSV import and used Atlassian id for users to import and it worked as expected. The issue is, in agent login asset owner names are not showing whereas they are showing in admin login. Agent has full access on this object type as manager role. Please screen for admin login and agent login respectively for reference and advise.

![admin login.png](https://community.atlassian.com/t5/image/serverpage/image-id/324032iD8CD2B1B55DA60F1/image-size/large?v=v2&px=999 "admin login.png")![agent login.png](https://community.atlassian.com/t5/image/serverpage/image-id/324033i08364CED8627C782/image-size/large?v=v2&px=999 "agent login.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Why notification email takes time after each update on the tickets.
Asked by fathima-humaira-cader_nanomatrixsecure_com:

I have set up the notification email for every update on the tickets. It takes around 2-4 mins to get an email. Is it a normal behavior or do I need to do some settings?


Answers:
author: Brant Schroeder
body: [@fathima-humaira-cader_nanomatrixsecure_com](/t5/user/viewprofilepage/user-id/5472119) the email handler processes emails in batch and can take 3 to 10 minutes. Some of the notifications are processes immediately but most are not. You can learn more here: <https://confluence.atlassian.com/jirakb/short-wait-time-when-receiving-jira-cloud-email-notifications-1102614971.html>

comments: author: Brant Schroeder
body: [@fathima-humaira-cader_nanomatrixsecure_com](/t5/user/viewprofilepage/user-id/5472119) if this answered your question can you please accept the answer to help others?


Tags: cloud

jira-service-management

jira-service-management-cloud
Can I create an approval process in JIRA Software using Jira Automation
Asked by jiratickets:

My team has setup a **JIRA software** project but I don't see much options to use workflows for an approval process. This is not a **JWM project.** Is it possible for me to create an approval process via JIRA automation? I am new to Jira and any help would be much appreciated!


Answers:
author: Ste Wright
body: Hi [@jiratickets](/t5/user/viewprofilepage/user-id/5462855)

You can do this, but it'll take some setting up. I'd also use a Company-managed Project.

Automation can help, although I'd modify the workflow for this - for example...

* The workflow will have a status called "Approval Required"
* There are two transitions out of this status...
  * Approved - transitions issue to the next status
  * Rejected - transitions issue to Closed, with a resolution of Rejected
* Limit access to these statuses, for example using *User Is In Custom Field*
* Create a custom user picker to store the Approver, but don't add it to the Screen
* Populate it using Automation (based on whatever logic you have for Approvers)
* Notify the Approver of a pending approval using Automation

Approvers can then click one of the two transitions to approve/reject an issue!

---

There are Apps that can do this also, for example...

* [Approval Path for Jira](https://marketplace.atlassian.com/apps/1220490/approval-path-for-jira?hosting=cloud&tab=overview)
* [Group Sign-Off](https://marketplace.atlassian.com/apps/1211104/group-sign-off-parallel-multi-approvals?hosting=cloud&tab=overview)
* ...or another App from the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=approval)

---

Let us know your thoughts :)

If you need more specific instructions on how to set this up, we'd be happy to help!

Ste

comments: author: Krzysztof Bogdan
body: I would definitely go with Approval Path for Jira :)  

(Disclaimer: I am CEO of Warsaw Dynamics, company behind Approval Path)


author: Joseph Chung Yin
body: [@jiratickets](/t5/user/viewprofilepage/user-id/5462855) -

For Jira Software Application projects, here is an option that you can consider -

Essentially customize your WF and focus on setting up "Condition" for issue transition. So only specific approvers can see/act/transition the issue against those transition(s). Thus, creating the approval process for your projects in Jira Software application.

Here is an KB article for you to review from Atlassian Team - <https://community.atlassian.com/t5/Jira-Software-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: jiratickets
body: Thank you so much :)


Tags: jira-service-desk-cloud

jira-service-management-cloud

jira-software
Is there a way to export or gather the activity logs in Jira Asset?
Asked by Raymart Cruz:

Is there a way to export or gather the activity logs in Jira Asset?


Answers:
author: Joseph Chung Yin
body: [@Raymart Cruz](/t5/user/viewprofilepage/user-id/5014483) -

What kind of activities are you asking for against your Assets schema?

Based on my knowledge - tere is no audit trail or history for changes made to a schema or object type configuration including adding/removing attributes or adjusting attribute settings.

I would recommend you to contact Atlassian Support (<https://support.atlassian.com>) because they have the ability to view the system logs against your site. You can also ask them if they have a way to generate the what you are looking for.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: asset-management

assets

cloud

jira-service-management

jira-service-management-cloud
How to re open the form
Asked by Lynadel:

Is it possible for the form to be submitted already and when you transition to another status, the form will reopen in the customer helpdesk?


Answers:
author: Ste Wright
body: Hi [@Lynadel](/t5/user/viewprofilepage/user-id/5475528)

You want to reopen a closed form automatically?

You might be able to do this using [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/); check out a potential solution in this answer: <https://community.atlassian.com/t5/Jira-Software-questions/Re-Jira-Forms-How-to-reopen-a-form-submitted-automatically/qaq-p/2134262/comment-id/641751#M641751>

There is also a feature request to make this a native option; check out [JSDCLOUD-10713](https://jira.atlassian.com/browse/JSDCLOUD-10713)

Ste

comments: author: Lynadel
body: Hello [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)   

I have read that already, and I'm not using API in service management.


author: Ste Wright
body: Hi [@Lynadel](/t5/user/viewprofilepage/user-id/5475528)

That's the native option for it to be done automatically.

You can also do it manually - see this help page: <https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/>

Ste


Tags: jira-service-desk-unknown-hosting-type

jira-service-management
Pipeline fails to resolve docker reference - status code 401
Asked by Sebastian Fredriksson Bernholtz:

Started getting this error message in Bitbucket Pipelines about an hour ago. Been working fine for months, and previous deployment 3 hours ago worked.

\`\`\`rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 401 Unauthorized\`\`\`


Answers:
author: Sebastian Fredriksson Bernholtz
body: Looks like it started working now, after rerunning the entire pipeline instead of just failed steps.


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Receiving error when running pipeline - pulling from host docker-public.packages.atlassian.com faile
Asked by Jeff:

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 401 Unauthorized


Answers:
author: Dongmoon Lim
body: We have same problem too.

comments: author: Jeff
body: yea now showing in the operation status: <https://bitbucket.status.atlassian.com/>  

Bitbucket been plagued with errors in the pipelines lately. Very frustrating when needing to push out deployments.


Tags: bitbucket-cloud

cloud
All builds failing with failed to pull and unpack image
Asked by Kelly:

We have just recently started getting the below error on all builds :  

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 401 Unauthorized

The status on the above services appears to be green and there are no reported active incidents.

What could he causing this to happen? Where just 10 minutes earlier it was working successfully.


Answers:
author: Yogi wahyu
body: Hi all, I'am facing with exact same issue, any solution about this?


author: Kelly
body: This is no longer an issue, must have been resolved in their end.


author: Duy Le
body: Hey there, I'm getting the same issue. This looks like an issue on Atlassian's side. This should be bumped up.

comments: author: Kelly
body: This is no longer an issue, must have been resolved in their end.


Tags: bitbucket-cloud

cloud
Jupyter Notebook Viewer not displaying images
Asked by RDFebbo:

I'm trying to display an image in my jupyter notebook. I've tried using a markdown block with the code:  

!\[schematic\](images/nmos_2_res.png)  
and  
!\[schematic\](./images/nmos_2_res.png)  
but the url generated by the viewer is a 404  
I've also tried displaying it through a python cell but that does not work either.  
Is this a known issue? Are there any workarounds?  
Thanks


Answers:
author: Patrik S
body: Hello [@RDFebbo](/t5/user/viewprofilepage/user-id/3324655) and thank you for reaching out to Atlassian Community!

I have a couple of questions to better understand the issue you are facing :

* Are you trying to view the Jupyter Notebook in the Bitbucket Cloud UI?
* Have you installed any add-on/extension on your Bitbucket workspace to view those files? If yes, could you share which add-on/extension you are using?
* With regards to the images you are trying to link, where are these images hosted ? Are they stored in the repository itself or on a third-party host?
* If you feel comfortable on sharing it here in a public forum, could you send us an example of your notebook that is not rendering?

Thank you, [@RDFebbo](/t5/user/viewprofilepage/user-id/3324655) !

Patrik S


Tags: bitbucket-cloud

cloud

jupyter

notebook
Getting Error While trying to fetch the pipeline configurations
Asked by Prabir Kumar Biswas:

HI Bitbucket Team,

I want to get the pipeline configurations for the repository I created. I am trying to use the pipeline_config REST API endpoint. I have provided all the parameters correctly, but I am getting errors as shown below -

The Rest call -  
*curl --location '<https://api.bitbucket.org/2.0/repositories/prabirws/prabirproject/pipelines_config>' \\*  
*--header 'Content-Type: application/json' \\*  
*--header 'Authorization: Bearer \[redacted\]'*  
*This is the response I am getting -*  
*{*  
*"error": {*  
*"message": "Not found",*  
*"detail": "Repository {5bd42b85-5c49-4b15-bd6b-ee462fec8b21} does not exist for account {7572e98b-412d-40e1-ba99-7a5921188479}.",*  
*"data": {*  
*"key": "account-service.repository.not-found",*  
*"arguments": {*  
*"uuid": "{5bd42b85-5c49-4b15-bd6b-ee462fec8b21}"*  
*}*  
*}*  
*}*  
*}*

Here Workspace - prabirws and Repository - prabirproject both are valid. I can confirm this with the below call -  
*curl --location '<https://api.bitbucket.org/2.0/repositories/prabirws/prabirproject>' \\*  
*--header 'Content-Type: application/json' \\*  
*--header 'Authorization: Bearer \[redacted\]''*  
I am getting proper details of the repository "prabirproject"  
Please let me know what I am missing here.


Answers:
author: Syahrul
body: G'day [@Prabir Kumar Biswas](/t5/user/viewprofilepage/user-id/4827849)

This error typically happens if no pipelines are enabled on the repository, so can you verify that the pipeline has been enabled on that specific repository?

You can do so by navigating to repository setting \> pipeline \> settings, and if not, please enable it first and let me know if that works.

Thanks,  
Syahrul

comments: author: Mateusz Kyc
body: [@Syahrul](/t5/user/viewprofilepage/user-id/744536) there is issue if you enable pipelines via API (<https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pipelines/#api-repositories-workspace-repo-slug-pipelines-config-put>) you can use other elements (ie.: environments) via API but you'd still need to click over UI to see those in UI. Is that known issue?


author: Syahrul
body: Hey [@Mateusz Kyc](/t5/user/viewprofilepage/user-id/4753226)

Can you create a new community thread? We can look into it, as it's a different issue from this original post.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Validate building tagged commit after merging to master
Asked by Alex White:

We build and release from commit tags. In order to manage production releases we want to enforce that a tagged build only runs if it is already merged into master.

Is there a way with either branch restrictions or via pipelines to check that the tagged commit is part of the master branch?


Answers:
author: Patrik S
body: Hello [@Alex White](/t5/user/viewprofilepage/user-id/25443) ,

You could use **git** to validate if the tag that triggered the pipeline is contained in the master branch, and if not, abort the build with a failure status.

Following is an example pipeline step using this concept :  

```
pipelines:
  tags:
    '*':
      - step:
          clone: 
           depth: full
          script:
           - git branch -a --contains tags/$BITBUCKET_TAG | grep master
           - <rest of your commands>
```

The **git branch** command will return all the branches, including the remote branches (**-a** ) that contain the tag name present in the environment variable $BITBUCKET_TAG. This environment variable will have the name of the tag that triggered the build. Then we do a **grep** in the list returned by **git branch** looking for the branch named **master**.

If **grep** finds a branch named **master** , it will return an exit code 0 (success) making the pipeline proceed to the next commands. However, if **grep** does not find any occurrence of **master**it will return an exit code 1 (failure) and make the pipeline abort with a failure status.

Also, the **clone:depth: full**in the step is important because by default pipelines only do a shallow clone (partial) of the repository and it does not include other branches. In this case, since we are looking at all the branches a tag is part of, a full clone is necessary.

You can use that approach to verify if the tag that triggered the pipeline is contained in the master branch.

Hope that helps! Let me know in case you have any questions.

Thank you, [@Alex White](/t5/user/viewprofilepage/user-id/25443) !  
Patrik S

comments: author: Alex White
body: Thank you, I will test this out.


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

tag