youngmon/atlassian-qna huggingface dataset:
bamboo-specs 6.0.0 Ant Task Support
Asked by Ryan Schaaf:

Just trying to get a simple answer with the introduction of bamboo-specs (which is amazing by the way. Thank you for finally adding it!). I wanted to start migrating our builds over, however we still have a decent dependency on Ant for some of our legacy applications. I noticed that no native AntTask was bundled in the bamboo-specs v6.0.0, and that when I followed the steps to write my own Task implementation for an unsupported task (found here: <https://docs.atlassian.com/bamboo-specs-docs/latest/#configuring-unsupported-tasks>), that I just got the inline comment for the Ant Task.

Does this mean that I have to wait until the Ant Task is available in a future version of bamboo-specs, or is there still some way that I can write my own implementation until it is available from the official bamboo-specs. My "last resort" is going to attempt to write a basic Ant task as a Script Task + Test Results parser task, but I would rather avoid that route if there's an easier way.


Answers:
author: Jeremy Owen
body: I'm a little late to the party here, but in-case you hadn't seen it; Ant Task support in Bamboo Specs was added in 6.0.2:

* <https://jira.atlassian.com/browse/BAM-18440>
* <https://confluence.atlassian.com/bamboo/bamboo-6-0-release-notes-894743804.html>


Tags: ant

spec
bamboo can't connect to bitbucket cloud with Atlassian login
Asked by Abhishek Mishra:

Config:

* Bamboo server hosted on AWS ec2
* Source Repository on bitbucket cloud under a team account.

Scenario:

* Trying to use basic auth from Bamboo to bitbucket so build statuses show up on bitbucket.
* Forced to use Atlassian login (which has to be an email).

Issue:

* Authentication fails when trying to link a repository using basic auth credentials of bitbucket (xyz@email.com/password). I can login to bitbucket with the same credentials without any issues.
* erro: "Failed to load data from Bitbucket. \[403 Forbidden\]"

What could be the issue here? Is new email based Atlassian login not supported? I also tried to use bitbucket user name - didn't work.


Answers:
author: Piotr Swiecicki
body: See [https://confluence.atlassian.com/bamboo/bitbucket-cloud-289277000.html?utm_source=dac\&utm_medium=blog\&utm_campaign=totw](https://confluence.atlassian.com/bamboo/bitbucket-cloud-289277000.html?utm_source=dac&utm_medium=blog&utm_campaign=totw), as documented there you must use [an app password](https://confluence.atlassian.com/bitbucket/app-passwords-828781300.html) if using 2 factor authentication.

Alternatively you can switch to SSH private key authentication, it's also explained in the documentation linked.

Hope that helps

comments: author: Abhishek Mishra
body: Thanks Piotr. I was not using 2 factor authentication. After seeing something suspicious in the logs today, I enabled SSL on the bamboo server with a CA cert and **I was able** to authenticate and load the repository.

However, I still can't get bamboo build statuses to show up in bitbucket.

In some other article I had read that for build statuses to show up I need to use basic auth which is what I am doing now. Still no luck.

I wonder if I need to do something else - from the documentation it looked like bamboo-bitbucket integration should work out of the box as long as

1. I'm using basic auth.

2. Repository type is bitbucket cloud (and not git).

I'm doing both.


author: Abhishek Mishra
body: Update:

I just redid my bamboo installation from scratch and now the build status shows up on bitbucket. Using basic auth and bitbucket repo type.

Not very scientific way of soling an issue but I'll still take it. Thanks for your help.


Tags: bitbucket
Can Bamboo will publish the test results in Zephyr and report bug for failed test result in JIRA?
Asked by Nitika Mahajan:

We are using Query Surge for automated test suite which is integerated with Bamboo CI Tool. If all the test results from query surge will come into bamboo. Can we publish the test results through bamboo to Zephyr and also log a bug for failed test case in JIRA?


Answers:
author: Arun Ravindran
body: Hi Nitika

Thanks for your interest in Zephyr.

Yes , we do have Zephyr for Jira Bamboo Addon that can provide you the results you have asked for here.Please check the link below

<https://marketplace.atlassian.com/plugins/com.thed.zephyr.zfj-bamboo/server/overview>

Thanks

ZephyrSupport


Tags: jira

zephyr
Change default queue order for jobs in stage
Asked by Dan Rossiter:

I've got a job in in one of my stages that takes a bit longer than the others and I'd love to have a way to have it default to ending up in the queue at the top of all items that enter the queue from the stage.

I'm aware that I can manually move the job once it's in the queue, but that isn't a particularly sustainable option. I'm hoping I'm missing an existing way to change this ordering...


Answers:
author: Cristiano Mariano
body: Hi Dan! How are you doing?

Unfortunately I don't think there is an option for this. One way would be add a requirement for this job and create an agent that has this capability, so that the agent is isolated to run this job and run it as soon as the stage starts.

I hope this helps!

Thanks,

Cristiano
[Bamboo]Remote agent showing offline
Asked by Rahul Aich [Nagra]:

Hi

Recently we had a power cut and we had to reboot our bamboo agent.

However, after the reboot of the agent, it is still showing as offline on the main server.

How can we fix this problem?

Rahul


Answers:
author: Jeyanthan I
body: Agents are supposed to continue to attempt to connect to the server in case it is offline until a certain limit is reached (which is very long).

However, unfortunately, there was a bug in Bamboo that caused agents to stay offline if the server went offline until they were restarted. I'm not sure which version of Bamboo you are using. This bug was fixed in Bamboo 5.10.3.

[BAM-17299](https://jira.atlassian.com/browse/BAM-17299)

Hope that helps.
Dependency between branch plans
Asked by Kelbrad:

Hi All,

I have two project plans in Bamboo (let's call it project A and project B). So project B depends on project A, meaning that each time build of project A finishes successfully, I would like to automatically trigger build of project B. But, it's a bit more complicated than that. Both project have nearly identical branch structure (dev branch for development, master branch holding last stable version and version branches for each release - versions are identical for both projects). Ouhh and I'm using GIT, but this does not change anything really.

Now, I would like to only trigger build of relevant branch, i.e.: If I run build of project A (branch dev), I would like to trigger build of project B (on branch dev, not any other!).

I see that bamboo has dependency plans management, but it looks like it's lacking (or I don't know how to use it properly).

I've configured dependency between project A and B (A is parent of B). Unfortunately it does not work correctly for me.

Each time I run build of A (on branch dev) it indeed triggers the build B, but on different branch (master -\> which is default branch for the project B).

I looked through documentation here: <https://confluence.atlassian.com/bamboo/using-plan-branches-289276872.html> (Branch dependencies), and I think this should be possible (or I'm reading that wrong). Is there something that I'm missing.

Thanks in advance!


Answers:
author: Kelbrad
body: OK, I think that I've found something. Looks like behaviour is dependant on whatever branch is default one or not.

If you run plan build on specific branch (other than default one), bamboo will automatically trigger build of dependent project on the branch with the same name.

If you run plan build on default branch, bamboo will automatically trigger build of dependent project on the default branch also (no matter what's the branch name)!

Can anyone confirm my findings?

Thanks!

comments: author: mikhail_matrosov
body: I have exactly the same problem. Were you able to find a solution?
UWP support in Bamboo
Asked by Wahid Muhammad:

We are currently running Bamboo on a Windows Server 2012 machine in AWS which obviously does not support Windows 10 UWP apps.

Has anyone had any experience building UWP apps in Bamboo?


Answers:
author: Edwin Kyalangalilwa
body: Hi Wahid,

Yes it is possible as long as you install the Windows 10 SDK

<https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk>

with updates

<https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows>

You may also have to install other packages depending on the errors you get when building.
How to get .NET 3.5 on Windows Stock Elastic Agent Image
Asked by mattastewart:

I've been trying to set Bamboo up with Elastic Build Agents for an older project I'm working on, and I've run into a problem: I need some .NET 3.5 components to build this, but the new Images from Atlassian don't have that. Is it better to fork the supported images and add .NET 3.5 to one (not supported), or to script a download and silent install of .NET 3.5 as part of the build process?

On the one hand, I'd like to stay with supported images if possible.

On the other hand, downloading and installing .NET 3.5 (if that's even possible, as it might be a role or feature) is time consuming and would (probably) substantially slow the build process.

Any ideas or guidance on how to accomplish this?

Thanks in advance!

Cheers!


Answers:
author: Edwin Kyalangalilwa
body: An option would be to install the build components and then look into configuring an EBS volume to reuse with the supported elastic agents

<https://confluence.atlassian.com/bamboo/configuring-elastic-instances-to-use-the-ebs-289277121.html>

comments: author: mattastewart
body: That's a good idea, I hadn't thought of that. I'll look into it. Thanks! I don't think the install time would be tremendous, but I can test that pretty easily.


author: mattastewart
body: Do you have any experience creating EBS volumes in Windows? The documentation is for Linux machines and doesn't seem to quite work as expected. Also, it looks like this creates a separate volume, rather than the system volume (C:), which means any installs I add won't be carried over. Or am I misunderstanding?
High CPU usage from PullRequestDetectionBackgroundThread in Bamboo 6.0
Asked by pscheit:

Hi there,

maybe someone can help me:

When I start bamboo it fires up three javathreads with 100% cpu usage. I'm using an applink to a bitbucket server. When I enable debug logging for the class: com.atlassian.bamboo.plugins.stash.BitbucketServerPullRequestDetector with loglevel ALL I get a lot of:

```
DEBUG [6-PullRequestDetectionBackgroundThread:pool-12-thread-3] [BitbucketServerPullRequestDetector] Fetched 0 open PRs from <repository>
```

A LOT (like every 100 ms).

Can anyone help me?  
Best regards Philipp

before restarting:

<https://pastebin.com/NRWUttfv>

after restarting:

<https://pastebin.com/ndDi8qRp>


Answers:
author: Przemek Bruski
body: Looks like a bug - how many Bitbucket Server repositories do you have defined?

comments: author: pscheit
body: 14 linked repositories  
restarting bamboo removes the thread instances randomly


author: pscheit
body: It's a bug

<https://jira.atlassian.com/browse/BAM-18387>


Tags: bamboo-administration

bitbucket-administration
.net framework version in bamboo
Asked by S Sujata:

How to check the .net framework version we using in bamboo.

Please let us know the path to navigate. thanks.


Answers:
author: Edwin Kyalangalilwa
body: Check under

```
C:\Windows\Microsoft.NET\Framework\
```

Here is a link for more information

<https://msdn.microsoft.com/en-us/library/hh925568(v=vs.110).aspx>
Proxy URLs
Asked by Rudyard Hartstein:

Dear All

Nowadays we use Squid Proxy server and I would like to know which urls should I add on our whitelist for HelpCenter Portal  

<https://mbacgroup.atlassian.net/servicedesk/customer/portals>

Thank you in advance

Kind regards


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Rudyard Hartstein](/t5/user/viewprofilepage/user-id/5424920) and welcome,

this is a builtin feature provided by premium and enterprise plans (<https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>).

Because you are on a cloud instance I don't understand how you could use your own proxy server.

Hope this clarifies,

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
Request type not visible in "Request types" option in Project Settings
Asked by Rodrigo Sala:

Hey, I am trying to do some edits in an Issue type of Service project. The issue type is available when trying to change the issue type in any issue, so it exists.

However, when I try to modify the issue type title in "Request types" option in Project Settings, the issue type doesn't appear. What surprises me is that it appears as filter in the "Filter by issue type option" when searching for the issue type but, after filtering, nothing appears.

I have Admin role in this Service Project.

Thanks for your support.


Answers:
author: Mark Higgins
body: Hi Rodrigo,

I'm making assumptions here, but the 'Issue Types' that you see on the left when you go to Request types are actually 'Ticket Categories'.

Can you see Incidents there?

If not you may not have turned on Incidents as a 'feature'.

When you turn on the 'feature' Incidents, the Work Category of 'Incidents' turns up.

I believe this has been done, if customers what to have 'what is an Incident' but they don't wish to call it Incident

Hope that helps.

Mark


author: Jack Brickey
body: Hi [@Rodrigo Sala](/t5/user/viewprofilepage/user-id/5311291) ,

Please note that the "issue type" and "request type" are different fields. The request type is what the customer sees and is associated to an issue type. There can be a 1:N relationship of issue type:request type. Let me know if that makes sense, and if you can explain to me more about what you're trying to achieve, I might be able to assist further.


Tags: cloud

jira-service-management

jira-service-management-cloud
jql syntax for a string of variables
Asked by Alyssa Hill:

Hi there, I need to create a queue that searches for a specific value that has a string of numbers included in a text field. For example, the description field may contain text of:

Project xyz **-VCTSI**1234.

Project abc **-VCTSI**1111

I need to pull in any ticket that comes through where the text contains

++**-VCTSI**++regardless of the string of text that comes before or after the 'I'

I've tried to use the same setup we have in one of our automation rules, but it's coming back is invalid:

**text \~ -vctsi or text \~ -vctsi**

I've also tried the below individual statements:

**text \~ "-VCTSI (\\d+)"**

Here is the automation statement that works w/ success with a different custom field:

**{{issue.description.match("PID (\\d+)")}}**

Thank you!

Alyssa Hill


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Alyssa Hill](/t5/user/viewprofilepage/user-id/5200126) , JQL and Automation don't work the same way, and text search with JQL is notoriously underwhelming.

I would suggest you set up a new Automation rule similar to the one that works to set a custom field value for the VCTSI requests. You could then much more easily create a filter for your queue based on the custom field value.


Tags: cloud

jira-service-management

jira-service-management-cloud
Adaptavist ScriptRunner: Documentation for AOPropertyPersister
Asked by Kamran Ansari:

Hello,

Where can I find the documentation for ScriptRunner's AO extensions such as  
AOPropertyPersister? I am implementing something that requires full CRUD support, and the context sensitive (intellisense) help is just not available in ScriptRunner console.  
Thanks in advance!  
Kamran


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Kamran Ansari](/t5/user/viewprofilepage/user-id/5409969)

Unfortunately we do not have any public documentation for the AO extensions.

However, I suggest you take a look at this [Community Post](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Active-Objects-in-a-ScriptRunner-plugin/qaq-p/624518) as it provides some examples o the usage of the AOPropertyPersister.

Thank you and Kind regards,  
Ram


Tags: adaptavist

jira-service-management

jira-service-management-server

scriptrunner

server
Form Fields: How can i generate reports/metrics from them?
Asked by Ryan Swimm:

Hi, I use Form Fields within JSM tickets to collect different types of values such as dollar value and tier number. How can I generate reports/metrics based on form field values from existing tickets?


Answers:
author: Mark Higgins
body: Hi Ryan,

My experience is that 'Forms' behave as blobs, in that you can not get access to the individual form fields, unless you link the form fields to a Jira Customfield.

You can then run the JQL and get the customfield.

You do end up creating a lot of Custom fields, but the form is defintely more user friendly than a screen of Customfields.

Hope this helps.

Mark![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/305144iE052C088C2CDA2DE/image-size/large?v=v2&px=999 "Picture1.png")![Picture2.png](https://community.atlassian.com/t5/image/serverpage/image-id/305143iB26900F18CF8B0DE/image-size/large?v=v2&px=999 "Picture2.png")![Picture3.png](https://community.atlassian.com/t5/image/serverpage/image-id/305141iFE7923A993FAF95C/image-size/large?v=v2&px=999 "Picture3.png")

comments: author: Ryan Swimm
body: Hi Mark,

This is very helpful. I will give it a try.

Thank you!


author: Ryan Swimm
body: Hi Mark,

We successfully created and mapped the custom fields. I'm trying to get the sum and average from those fields for a set amount of time. I'm trying to use filters and dashboards but it's counting the number of tickets rather than the value within the custom field. For example, a custom field is deal size. I want to get the sum of the deal sizes for a set of tickets for the month. What would be the best way to approach pulling stats from values within custom fields?

Thanks,

Ryan


author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Ryan Swimm](/t5/user/viewprofilepage/user-id/1359617) ,  

You can try creating a custom report according to Atlassian support docs  

To create a new custom report:  

1. From your service project sidebar on the left, select Reports then New Report
2. Enter a name for your report
3. Select add series
4. Next, in the **Series** dropdown menu, select the required fields
5. Add a label name for the series
6. Select a color that will display on the graph
7. You can also use JQL to add more filters
8. Select add
9. Select create and you're done.

I hope this helps,  

Michael

comments: author: Ryan Swimm
body: Hi Michael, thanks for this. But the required fields do not appear in the Series dropdown. Only the "predefined series", "customer satisfaction series", "time metrics series". I don't see any of the fields from the form fields.


Tags: cloud

jira-service-management

jira-service-management-cloud
Add-ons not compatible with Jira Data Center 9.13.0
Asked by Laura Revello:

Hi,

I need to upgrade Jira Service Manager to Jira Data Center 9.13.0 , but most of my add-ons are compatible only to Jira Data Center 9.12.2

Why there is no new version for these?

![Capture.PNG](/t5/image/serverpage/image-id/305015i62E84DE84DEBDDE2/image-size/large?v=v2&px=999 "Capture.PNG")

Thanks!

Laura.


Answers:
author: Jeramy
body: [@Laura Revello](/t5/user/viewprofilepage/user-id/4389706) -Most add-ons are not developed by Atlassian, which means the teams or companies that develop them need time to update their add-ons so they are compatible with the newest version of Jira. ![2024-02-07_14-39-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/305038i3BAD1DF88D0148BC/image-size/large?v=v2&px=999 "2024-02-07_14-39-45.png")

As you can see, Jira version 9.13 is really new.

I suggest that you look on the Marketplace listing page for the add-ons that are not listed as compatible (for example, ScriptRunner - [https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=cloud)) with Jira 9.13. Also, I'd suggest contacting the add-on creator's support teams asking why they are not compatible.

Hope this helps.


Tags: jira-service-management

jira-service-management-server

server
How do we move a Managed account to another group?
Asked by Gene Sullivant:

There are some folks who don't have License in our Instance of Jira yet are included in our Managed accounts. How do we move them to another Managed account group?

Thanks, Gene Sullivant


Answers:
author: Mark Higgins
body: Hi Gene,

People can still be managed, but if they are in a different group, then you can not assign, product access to that group, and therefore they do not consume a licence.

I believe you can also set up non-billable authentication policy, that may achieve the same result.

<https://confluence.atlassian.com/cloudkb/configuring-a-nonbillable-default-policy-so-self-sign-up-users-are-not-considered-billable-for-atlassian-access-1167821093.html>

Hope this helps.

Mark


Tags: cloud

jira-service-management

jira-service-management-cloud
Does anyone have any documentation or suggestions on how to use the eazyBI Reports & Charts for Jira
Asked by todd.guthrie@creationtech.com:

Hi, I'm looking for documentation, training videos or KB's for how to utilize the eazyBI Reports and Charts for Jira Cloud.   
I'm trying to create reports for each of our respective site managers to see all the service desk request for their respective site. All Open, Closed/Resolved requests as well as the SLA on how long it took to resolve the request.  

Any suggestions would be greatly appreciated.  

Thank you.


Answers:
author: Kai Becker
body: Hi [todd.guthrie@creationtech.com](/t5/user/viewprofilepage/user-id/5255961)

I would work my way through the videos in the documentation:

<https://docs.eazybi.com/eazybi/learn-more/training-videos>

Hope this helps as a starting point.


author: Nauris Malitis
body: Hi [todd.guthrie@creationtech.com](/t5/user/viewprofilepage/user-id/5255961)

Spot on, [@Kai Becker](/t5/user/viewprofilepage/user-id/1178079) ! The training videos are a must-see to start out with eazyBI to understand the main concepts.

For SLA report examples, you can check out this publicly available Demo account that has example reports and dashboards: <https://eazybi.com/accounts/1001/dashboards/8347-sla-overview>

If any of those reports fits your use case, you can export the report definition and import it into your own account: <https://docs.eazybi.com/eazybi/analyze-and-visualize/create-reports/export-and-import-report-definitions>

If you feel like you're stuck at any point in the report-creation process, reach out to us at support@eazybi.com, and we'll help you as best as we can :)

?Best regards,

?Nauris


Tags: cloud

jira-service-management

jira-service-management-cloud