youngmon/atlassian-qna huggingface dataset:
Github 2FA security key not working (v 2.6.3)
Asked by Christopher Timm:

Hi,

I am using a security key to access my Github Account with 2FA. So I was happy that Sourcetree supports 2FA now.

But when I want to use my security key (not the key from the phone) I get the message "This browser doesn't support security keys - We recommend updating to the latest Google Chrome to start using security key devices".

Is this a local problem on my mac?  
How can I fix it?

My Chrome is already on the latest Version.

Thanks for your reply.

OS: Mac  
Key: Yubikey


Answers:
author: Ana Retamal
body: Hi Christopher, looks like you're affected by this issue [SRCTREE-4664](https://jira.atlassian.com/browse/SRCTREE-4664). In the comments you can find an explanation by one of our Sourcetree developers as of why is this happening:
> The dialog that loads in SourceTree contains a WebView, an Apple-provided control that uses Safari's WebKit. It loads the appropriate login for the service in use, either Bitbucket or GitHub, proceeds. If there's a requirement for two factor authentication or other things it may require additional interaction, again within that web page, to continue.
>
> The page loaded requires Chrome (which isn't available in SourceTree) because it has certain functionality that other browsers don't related to cryptography. There is no way to make a WebView use another browser, it's WebKit only. There is also no way to embed Chrome within an application.

His recommendation is to use a verification code until Apple adds support for the "FIDO U2F" standard within both Safari and its system-supplied framework, WebKit.

Hope that helps!

Ana

comments: author: Christopher Timm
body: Hi Ana,

thanks for your advice.  
This helps me.

It was an attempt to change over from personal access token to 2FA. Now I will wait until Apple adds the support for the "FIDO U2F" standard.

Sincerely,

Christopher


Tags: 2-factor-authentication

github

mac

security
Unable to use Source Tree on windows 10
Asked by Arnvid Ivar Underlid:

My employer has implemented extremely strict policies for Windows 10.

For example:

* Windows Credentials is disabled
* Man-in-middle on https requests

When I start Source Tree and try to authenticate using an existing account, the https request fails.

Any workaround for this?


Answers:
author: Arnvid Ivar Underlid
body: When I start Source Tree the startup wizard is opened. On step Atlassian account I click on "Use an existing account", which open a new dialog. This dialog submit a http request that fails due to company restrictions. This where it currently ends.

I'm more than willing to use SSH key to authenticate, but I never get to where I can add that.


author: Ana Retamal
body: Hi Arnvid, would authenticating via SSH be an option for you? For more info on how to do that, you can read [Set up an SSH key](https://confluence.atlassian.com/bitbucket/set-up-an-ssh-key-728138079.html#SetupanSSHkey-Step1.InstallSourcetreeandaddyourBitbucketaccount).

Let us know if you have any questions!

Best regards,

Ana

comments: author: Arnvid Ivar Underlid
body: When I start Source Tree the startup wizard is opened. On step Atlassian account I click on "Use an existing account", which open a new dialog. This dialog submit a http request that fails due to company restrictions. This where it currently ends.

I'm more than willing to use SSH key to authenticate, but I never get to where I can add that.


Tags: bitbucket

windows
Column format in SourceTree
Asked by Harry Phillips:

The default column of the Commit ID on the "Log / History" tab in SourceTree is 7 characters. I want to make it display the first 11, is that possible?

I can also rearrange the column order to what I prefer, problem is I close ST and when I start it again they are back to the default. How do I get ST to keep the columns the width and position I put them in?


Answers:
author: Ana Retamal
body: Hi Harry, that's not possible at the moment but we have a request for that at [SRCTREEWIN-3912](https://jira.atlassian.com/browse/SRCTREEWIN-3912).

You can add a comment to it to let us know how this feature would benefit you.

Cheers!

Ana
??????????????????
Asked by toku yuri:

?????????Windows7??????????

<br />

??Sourcetree??????????????????  
???????????????????????????  
?????????????????????????????????????????????????????????????????

??????????????????????????????????????????

???IE ????????????? ?  
????????? <https://id.atlassian.com> ???  
???? Cooikie ?????? ?????  
?????????????????????  
IE??????????????????

?????????????????????????????  
?????????????


Answers:
author: Ana Retamal
body: Hi Yurie! This issue has been reported at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). The development team is currently working on it together with the id.atlassian.com team. I recommend you to watch the bug ticket to get notifications about any updates or new workarounds that might arise.

There are a few workarounds listed in that page too, please follow them and let us know if they worked for you.

Hope that helps!

Ana

comments: author: naaho
body: [@toku yuri](/t5/user/viewprofilepage/user-id/1154552) ?????????????????Ana ???????????????????????????????????????????????????????????


author: ???
body: ????????????

???windows11?Home??Confluence??????????

?????????????(GoogleChrome?????????????????????

??????????????????????????????????

????????????????????F5???????????????????????????????????????????????????

???????????????????

????????????????????????

PC?????????????????????????????????????

???????????????????????


Tags: language-ja
What's up with the versions?
Asked by Allyn:

SourceTree archive shows the most recent two releases as 2.1.10.0 and 2.2.4.0, with no build date for the latter. Home page download link is to 2.3.1.0, which is not even listed on the archive page.

What's going on here?Seems to be a mismatch. Not sure if I should grab 2.3.1.0 or 2.2.4.0.

<https://www.sourcetreeapp.com/>

<https://www.sourcetreeapp.com/download-archives>


Answers:
author: Mikael Sandberg
body: 2.3.1.0 is the latest version for Windows. The versions listed under download archives are older ones.

comments: author: Allyn
body: I'm dumb...I was reading the latest archive version as "2.4.x" not "2.2.x" even though I pasted it correctly in my post. My bad, thanks for the response!
SourceTree for Windows not booting.
Asked by Alex Jezior:

Working in windows 10, today SourceTree randomly has decided it will not boot. I have uninstalled the application in hopes that reinstalling it will fix my issue, but the installer won't boot either.

Any help would be appreciated. Thanks in advance!


Answers:
author: Alex Jezior
body: Things I have tried include, deleting the AppData file(s) for SourceTree, deleting any reminiscence of SourceTree in my program Program Files. Restarted the computer. Ran installation .exe as Administrator.

comments: author: Kraig
body: It seems like this might be related to that dictionary definition error that keeps popping up for me. Here is a workaround that should help <https://jira.atlassian.com/browse/SRCTREEWIN-7898?_ga=2.227735576.429384516.1507051452-1096455579.1507051452>


author: Craig Weysham
body: Thank you for this answer.  

SourceTree has not been working for a few weeks now and I've just been using GitKraken, but that crashes a lot when I try and do anything other than pulling.   
Finally wanted to get SourceTree working and ran into the issue of it not showing and just crashing. Logs showed NullReferenceException. Following the Jira Issue workaround, fixed the installation/launch issue I was having.


author: Alex Jezior
body: Kraig, your answer worked for me! Same issue craig was having.


Tags: windows
Using a Domain Account i cant login
Asked by donnys:

I downloaded source tree and get to the point thats i have to login and the just hangs

When i try it with a local admin it works

please help

something is blocking it


Answers:
author: donnys
body: Hi There

I using windows and version 2.3.1.0

here a picture

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/7188iA8281FA5BB01421B/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: Ana Retamal
body: Hi Donny, this issue was reported at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244) and we're tracking it there. The development team is currently working on it together with the id.atlassian.com team. There are a few workarounds listed in that page too, please follow them and let us know if they worked for you. I'd also recommend you to watch that page for updates and new workarounds that might arise

Hope that helps!

Ana


author: donnys
body: Hi Ann

Thanks

I used the first option

From a working install collect the accounts.json and password files.

I open the file and change the details to minded and it worked


author: Ana Retamal
body: Hi Donny, can you send us a screenshot of when Sourcetree hangs up for you? Don't forget also to tell us if you're you on Windows or Mac, and which version of Sourcetree are you using.

Regards!

Ana

comments: author: donnys
body: Please see below whats happening its just hanging when i try logging is there ports or soemthing that i need to get open on the domain
The registration form is empty
Asked by LeonSadeness:

I'm using Windows 7![brRlqezFJpnBB2](/t5/image/serverpage/image-id/7154iC2FF0E57B782F6FC/image-size/large?v=v2&px=999 "brRlqezFJpnBB2")


Answers:
author: Ana Retamal
body: Hi! This issue has been reported at <https://jira.atlassian.com/browse/SRCTREEWIN-7244>. The development team is currently working on it together with the id.atlassian.com team. I recommend you to watch the bug ticket to get notifications about any updates or new workarounds that might arise. Some of the workarounds that other users have confirmed are:

* Open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings* and check *Delete personal settings.*
* Turning off compatibility mode in IE11.
* Changing your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but ***reset the setting back to the previous option***."

There are a few workarounds listed in that page too, if you're still unable to log in after trying the above, please follow them and let us know the result.

Hope that helps!

Ana

comments: author: LeonSadeness
body: ? ?????????, ???????????? ???? ??????? ?? ????????.  
????? ????, ??? ?????? ? ????? ???????? ??????????? ?? ????? ???????????.

(Google translate)  
Unfortunately, the suggested variant does not work for you.  
It is unfortunate that the work with your service ended at the registration stage.


Tags: windows
SourceTree 2.3.1 Windows will not launch or reinstall
Asked by mraath:

Since yesterday sourcetree will not open.

I had a look in the event viewer in windows and see something like this each time I try to run it.

.NET Runtime version 4.0.30319.0 - The profiler has requested that the CLR instance not load the profiler into this process. Profiler CLSID: '{de70e25c-02b5-4556-a837-8aa6fe502668}'. Process ID (decimal): 13724. Message ID: \[0x2516\].

Since then I have tried to uninstall it, but it will not re-install now. The other version on my PC still gives me the above message.


Answers:
author: Gerrit Cap
body: I have the same problem, after a windows update...

2017-09 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4040724)

Which contains an update for Microsoft .NET Framework 4.6

comments: author: mraath
body: Thanks. Yes - I still haven't fixed the above, but uninstalled, removed some directories, then re-installed an older version Ver 2.0.20.1 This works for me (however I would prefer the latest one to work :) )


Tags: .net
Source Tree cant move windows, only resize height on Win10
Asked by Cameron Haddad:

When i maximise Source Tree to go full screen, when i try to drag the window and move it to my other monitor or make it smaller it only allows me to resize the height. Then once the height has been resized i cannot move the window anywhere, the maximise button no longer has any effect, and the window is stuck there.

All i can do is resize the height of the window, and I need to make it full screen again, then click the maximise button to unlock it from full screen before I can move the window, or change its width.


Answers:
author: Mikael Sandberg
body: I did a quick search and there are a couple of issues logged for this, I believe this one is pretty close to what you describe, [SRCTREEWIN-7274](https://jira.atlassian.com/browse/SRCTREEWIN-7274).

comments: author: Black Hat
body: This is the main issue: [SRCTREEWIN-6983](https://jira.atlassian.com/browse/SRCTREEWIN-6983) (there's about a dozen duplicates).

It's been around since March and was only verified last week, so don't expect it to be fixed any time soon.


author: Cameron Haddad
body: Yeah [SRCTREEWIN-6983](https://jira.atlassian.com/browse/SRCTREEWIN-6983?_ga=2.172232675.1981013115.1507155910-38480108.1506039382) covers it.


Tags: windows
git-flow fetch before performing finish
Asked by Alain Boulianne:

I'm currently exploring using git flow for our team to uniformize our flows inside SourceTree.

One question/issue remains, though. As features emerge and get integrated in the develop branch elsewhere, a developper who has just finished a feature (using git flow feature finish) will have, at that point, a develop branch that is older than what is on origin.

Finishing the feature at that point will make the local develop branch different from origin's past, which can confuse some users in our team.

What I would like is, when finishing a feature through git-flow inside Sourcetree, that it would first synchronize its local develop branch with what's on origin, THEN finish the feature (i.e. merge the feature back onto local develop.)

There is a parameter, git flow feature finish -F which "fetch\[es\] from $ORIGIN before performing finish". Would that be the option I need? How would I use it with SourceTree? (Or does git-flow perform this at all?)

Thanks for your time.


Answers:
author: bgannin
body: We don't offer that option or expose a way to add it directly within the UI. You could create a custom action to do that though, I suspect. Please file a ticket for us to track the improvement: <https://jira.atlassian.com/browse/SRCTREE> (macOS) or <https://jira.atlassian.com/browse/SRCTREEWIN> (Windows).

Cheers,

Brian Ganninger  
Senior Mac Developer, Sourcetree


Tags: git

git-flow
cant install sourcetree but my account is valid but i can't continue
Asked by Thomas Towkach:

any ideas?


Answers:
author: Thomas Towkach
body: Ana Retamal Ortiz :

Are you saying I can't use your product, which I've been using for years on other PCs and laptops?

Seriously? I had an issue where I needed Atlassian to help me resolve that involved Bitbucket and I wasn't able to use the tool of my Choice which is an Atlassian product itself?

If you are telling me to wait on Atlassian, I'm afraid I may have to start NOT recommending Atlassian to my Clients.

I'll wait to hear back from you.


author: Ana Retamal
body: Hi Thomas! Are you getting the error "Please enter a valid email address"?

If so, that issue has been reported in our tracking system and you can find it at [SRCTREE-5034](https://jira.atlassian.com/browse/SRCTREE-5034). I recommend you watch it to be notified of further updates.

If your email address is a Gmail / Google you can use the "Log in with Google" button, let us know if it worked for you.

Best regards,

Ana
Source Tree failing to install and run
Asked by Shradhdhey Trivedi:

By mistake, I remove Sourcetree folder from program files.Now I install again source tree in my computer, I can't able to install source tree and I also have not found any folder in program files.


Answers:
author: Mario Mustapi?
body: Same problem here

comments: author: Mario Mustapi?
body: Version 2.3.5.0 solves the problem:

<https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe>


author: seetharam
body: HI i did all the steps above but in the 2.3.1 i am unable to install.

When i run it just displays the splash screen and disappears, please help me to install in my windows 10.


author: Ana Retamal
body: Hi Shradhdhey! There's probably some other folders or registries that are avoiding the new install to get run properly, can you try a clean install following the steps:

1. [Wipe Sourcetree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Uninstall Sourcetree (if it shows on the App\&Features list)
3. Backup then delete the directory below before proceeding with next step:
   * Navigate to *C:\\Users\\\<UserName\>\\AppData\\Local* and delete *Sourcetree* \& *Sourcetree-Settings* folder
   * Navigate to *C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian* and delete all *Sourcetree Files/*folder.

<!-- -->

1. [Download SourceTree](https://www.sourcetreeapp.com/) and install it.

Let us know if you could install it now.

Regards,

Ana


Tags: windows
Are there any time triggers available for CQL automation?
Asked by chris.grom:

Hi,

When creating new rules in the Automation feature, does anyone know if an action can be set to run after a certain amount of time has elapsed? (using 'time' as a trigger)

I enjoy the new Automation features, and have already created several useful librarianship rules with them. I was hoping to trigger the removal of blog posts with specific labels, after a set time had elapsed.

Thank you.


Answers:
author: Trudy Claspill
body: Hello [@chris.grom](/t5/user/viewprofilepage/user-id/3965772)

I think you could use a Scheduled trigger to run a rule periodically, then use the Branch "For each CQL" to select the blogs you want to delete, and then use the Delete Blog action within the branch.

comments: author: chris.grom
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I will try that approach.


Tags: cloud

confluence-cloud
Servers on pending
Asked by Frander Avalos:

Hi there, I\`ve a question about the check mk installation, when I install the agent on a server, some of them take all the alerts and work fine, but some server keeps the alerts on pending, so do you know why it happens?, The check mk is not monitoring those servers. Thanks

![Try.png](https://community.atlassian.com/t5/image/serverpage/image-id/292570iAE9A6A20523A8A35/image-size/large?v=v2&px=999 "Try.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Frander Avalos](/t5/user/viewprofilepage/user-id/5367288) and welcome,

please provide us more information. Try to access the application and check clustering status through clustering manu in the administration section.

Moreover, if possible check the atlassian-confluence.log files at servers side.

Fabio


Tags: unknown-hosting-type
Empty PDF document after exporting a Confluence page
Asked by Pierre Bosisio:

HI,

I have tried to export a confluence page to PDF. There is sometype of compilation taking place but, at two occasions on two different pages, the PDF document turned out to be empty. As if nothing was exported.

Is there an explanation ?

Thanks


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Pierre Bosisio](/t5/user/viewprofilepage/user-id/5366229)

You don't mention if you are Cloud or Server.

I have seen addons make exporting to a pdf troublesome, as mentioned in the links [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) provided.

comments: author: Pierre Bosisio
body: You are right.

The PDF export worked after retrying a few hours later. Weird though that initially a pdf compilation seemd to be in the works, only to show an empty page once downloaded. It would be better to advise the user that the report is not available yet.


author: Dan Breyen
body: Hi [@Pierre Bosisio](/t5/user/viewprofilepage/user-id/5366229) welcome to the community. There could be a variety of things going on. Does it happen on all pages that you export? Are there some pages that work and others that do not? Do all users have the same issue trying to export this page? Have you tried a different browser? If it's that specific page, can you temporarily alter the content and get it to export?

I was looking at Atlassian's Jira page (jira.atlassian.com) and found these issues: [CONFCLOUD-76793](https://jira.atlassian.com/browse/CONFCLOUD-76793) or [CONFCLOUD-76240](https://jira.atlassian.com/browse/CONFCLOUD-76240) or [CONFCLOUD-76304](https://jira.atlassian.com/browse/CONFCLOUD-76304)

I don't have more information about your page to know for sure if one of these could be the issue, but if it is, feel free to vote for and watch it for updates.

comments: author: Pierre Bosisio
body: The PDF export worked after retrying a few hours later. Weird though that initially a pdf compilation seemd to be in the works, only to show an empty page once downloaded. It would be better to advise the user that the report is not available yet.


author: chris.grom
body: Hi [@Pierre Bosisio](/t5/user/viewprofilepage/user-id/5366229)

I had similar issues on two occasions uploading PDF files to Confluence Cloud. In those instances, there was apparently a connectivity or communication issue with their server. No diagnostic error message was given though.

I waited a few hours, and the uploads worked. I hope that helps.


Tags: cloud

confluence-cloud