youngmon/atlassian-qna huggingface dataset:
Can we customize the thank you toast message after submission of Issue Collector?
Asked by Pavithra Kandula:

Hello,

I want to know if there is a way that I can customize the thank you toast message that is displayed after submitting an Issue Collector popup.

![thankyou.png](https://community.atlassian.com/t5/image/serverpage/image-id/335321i581168AF31DEFF05/image-size/large?v=v2&px=999 "thankyou.png")![issuecollector.png](https://community.atlassian.com/t5/image/serverpage/image-id/335323iC7A80038DDAA991D/image-size/large?v=v2&px=999 "issuecollector.png")


Answers:
author: Nicolas Grossi
body: [@Pavithra Kandula](/t5/user/viewprofilepage/user-id/5536201) I do not think is currently possible in cloud, see: <https://community.atlassian.com/t5/Jira-questions/Changing-Confirmation-Thank-you-message-in-Issue-Collector/qaq-p/714896>

HTH

Nicolas


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add / connect more than 20 Assets to one Jira ticket?
Asked by Yeison Castro:

Hi Attlassian community,

I've a ticket that is related to 28x assets. When I tried to add them in the Jira Project I get the following message:

"This field can only store 20 objects"

Is there a way to expand this limit?

Thank you ?


Answers:
author: Scott Schellhardt
body: Hi Yeison,  

I personally would reach out to Atlassian support for this as it seems to be a system limitation. They would be able to let you know if this can be done or not.   

I hope this helps !

comments: author: Yeison Castro
body: Hi Scott,

Thank you for your response. I'll contact Attlassian support and update here if I get a response.


author: Pierre Bosisio
body: Hello Yeison,

I was wondering if you got an answer from Atlassian. I'm looking to add sometimes up to 100 or even 200 objects to a ticket...Is there a way to do this ? and if yes, how can you add those these objects other than one by one ?

Best regards,

Pierre


author: Yeison Castro
body: Hi [@Pierre Bosisio](/t5/user/viewprofilepage/user-id/5366229) , unfortunately not yet. I'm not allowed to start a ticket with Attlassian with my account. Only other admins in the company. I'd asked then already but because other prio's, I did't get answer yet.


author: Ricardo Da Silva
body: Hello Yeison

There is a ticket for this already. We Also need this functionality.

<https://jira.atlassian.com/browse/JSDCLOUD-9872>

Regards

Ricardo Da Silva


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Need assistance changing request types and fields in an intent flow
Asked by Jeff:

I'm setting up a virtual agent and editing an intent flow from the "Salesforce - Access" template. I have created the step "change request type and fields" and I am wanting to change the request type to "Request a new account" and update the additional fields to set the Components to "Business Operations Services" (already created in Components) and Affected services to be "Salesforce" (already created and set in Services)

I first tried to set components following the field input formats here:

[Use JSON to specify field values.](https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#fieldformats)

The example they gave for components was:

"components" : \[ { "name": "Active Directory"} , { "name": "Network Switch" } \]

I used this for my example:

"components" : \[ { "name": "Business Operations Services"} \]

The response I get for everything I have tried returns this error:

Value must be in JSON format, e.g. {"fieldId": "fieldValue"}

I need help with changing the additional fields to set Components and Affected services without throwing an error.

Thank you,


Answers:
author: Rodney Estrada
body: Hi [@Jeff](/t5/user/viewprofilepage/user-id/5542592) ,

Try adding curly brackets at the beginning and at the end like this...

**{**

"components" : \[ { "name": "Business Operations Services"} \]

**}**

That worked for me.


Tags: cloud

jira-service-management

jira-service-management-cloud
Hi al, could you please help me to how to edit this participant list on Jira Service management?
Asked by Prasad Jayawardena:

![Screenshot 2024-07-12 092651.png](https://community.atlassian.com/t5/image/serverpage/image-id/335281i1CF039BE264E5446/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 092651.png")


Answers:
author: Prasad Jayawardena
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

Thank you!

I appreciate your time, that's from Jira SD side, when you remove participants in the "Request Participants" field for a specific issue, I need to edit the pre-defined participant list for all the issues.

comments: author: Mikael Sandberg
body: If the list is predefined then it is either set on the request type or via an automation. So go to Project settings \> Request types and then locate the request type in question and on the Request form look for the Request participants field. If that field is hidden you can define default values for it.


author: Prasad Jayawardena
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) Great! Thank you very much for your assistance.


author: Mikael Sandberg
body: Hi [@Prasad Jayawardena](/t5/user/viewprofilepage/user-id/5542530),

Welcome to Atlassian Community!

If you hover over the person that you want to remove from the shared with you should see an X, clicking on that will remove the person from the list.

![Screenshot 2024-07-12 at 7.07.39?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335300i912D9269FA9793A8/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 7.07.39?AM.png")


Tags: jira-service-desk-unknown-hosting-type

jira-service-management

jira-service-management-unknown-hosting-type
Linking issue to a page in Confluence based on organization.
Asked by Winesh Ramsaran:

Hello,  

Iam new to Jira and the community, and would like to know if its possible to link or at least navigate from an issue in Jira to a confluence page.   

So for example, lets say there is a new Issue that came in from the organisation BMW.  
In Confluence we have a file that contains information and agreements with BMW.  
We would like to link this file to all new issues that come in from the organisation BMW and the can be accessed from the issue/ticket screen in Jira.   

Is there a way to automaticly assign the correct file to an issue in Jira, based on the organizations field?  

I hope my question and picture are clear enough to understand what Im trying to convey.  

Thanks, W.R.  

PS. English is not my native language, please excuse all the erros.   

<br />

<br />

![JIra Issue confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/335263i1DDA41DDEC65AA23/image-size/large?v=v2&px=999 "JIra Issue confluence.png")


Answers:
author: Anu Issac
body: [@Winesh Ramsaran](/t5/user/viewprofilepage/user-id/5542453) Hi Winesh, Im also in the process of learning Jira. But, I can suggest you some options  
1. By directly linking confluence page in Jira ticket by clicking the drop down. Refer attachment![Screenshot 2024-07-12 at 6.07.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335278i43E54627D55578DD/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 6.07.27?PM.png")

2. You can add the link of the confluence page as 'comment' . If you want to add it as a bulk, use a filter of your items by choosing organization name \& then bulk edit the comment.  

3. In the bottom of Confluence page if you add Jira links, it will automatically shown along with Jira tickets


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Assets - References are showing up multiple times in object graph
Asked by Damian de Vries:

Hi everyone,

We were looking through the object graph for one of our objects and we noticed the following:

![Screenshot at Jul 12 11-48-13.png](/t5/image/serverpage/image-id/335239i70172573CB781F05/image-size/large?v=v2&px=999 "Screenshot at Jul 12 11-48-13.png")

We see the reference System-Integrations multiple times.

In the background, in General Configuration we only have one reference called System-Integrations:

![Screenshot at Jul 12 11-52-37.png](/t5/image/serverpage/image-id/335240i6D55CAF067900B6E/image-size/large?v=v2&px=999 "Screenshot at Jul 12 11-52-37.png")

My question is as follows, why is the reference shown multiple times in the object graph like this?

My own guess is that this specific object has the same reference in multiple object-types, but I don't know if that makes sense, since the last 2 references don't change anything when added or removed.

One of our partners thinks something is wrong with the reference and it isn't working as intended.

Hopefully someone can explain this clearly so any wrong interpretations can be stopped?


Answers:
author: Krister Broman _Advania_
body: My guess would be that you have two different objecttypes where you have setup a reference to this objecttype, then you have named it System-integrations, and you have done this for each and every one, i can guess that you have separated your integrations into different types. So what you should do is rename the link as Integration type A, Type B etc then you see directly what type you have.

comments: author: Damian de Vries
body: Hi [@Krister Broman _Advania_](/t5/user/viewprofilepage/user-id/1411507) ,

Thanks for the suggestion! I will pass this along and see if this is the fix!


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I populate the Date Picker Field into the automation email?
Asked by Ronald Lam:

Hi

I created a custom date picker field in a request for new starter requests.

I am able to use these two fields below to populate the requests which someone types in a form

New Username: {{issue.customfield_10115}}

Preferred E-mail Address: {{issue.customfield_10128}}

How do I get the automation to pickup the date of an employee start date?

I created a custom date picker for people to put in a date of a new employee

I can't figure out what to put to fetch this date.

I tried

{{issue.customfield_10129}}

{{issue.datepicker_10129}}

{{issueEmployee Start Date}}

but they don't work and I can't find anywhere on the internet that tells me which formula to use?


Answers:
author: John Funk
body: Hi Ronald - Welcome to the Atlassian Community!

Depending on the format you want to see, try this:

{{issue.customfield_10129.mediumDate}}

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

comments: author: Ronald Lam
body: Oh that worked thank you


author: John Funk
body: Great! Happy to help.


Tags: cloud

jira-service-management

jira-service-management-cloud
Add Field Security level on issues in Jira Work Management
Asked by Denize Santos:

I'm Jira org admin and I cannot select a specific field to be displayed on any issue card, even within a company-managed project. I've already configured the security schemes, and after adding the field to a card layout and saving the changes, nothing happens. The field automatically reverts back to its original location.

I would greatly appreciate it if anyone has any insights or solutions to this problem.

Thanks,

![Captura de ecr? 2024-07-12 103451.png](https://community.atlassian.com/t5/image/serverpage/image-id/335295i5CCE65320BFD7D68/image-size/large?v=v2&px=999 "Captura de ecr? 2024-07-12 103451.png")

![Captura de ecr? 2024-07-12 103511.png](https://community.atlassian.com/t5/image/serverpage/image-id/335296iA50BE983322D303C/image-size/large?v=v2&px=999 "Captura de ecr? 2024-07-12 103511.png")


Answers:
author: John Funk
body: Hi Denize - Welcome to the Atlassian Community!

Have you also added the field to the actual screen in the screen scheme used by the project? Not the Issue Layout, but the screen (Settings \> Issues \> Screens)

comments: author: John Funk
body: Oh, I also see that you are using a Free subscription. Is that the case? Because you cannot configure any permissions in the Free version, including Issue Level Security.

<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>


author: Denize Santos
body: No I'm not in a free plan. I have standard subscription for jira Work Management.

The problem is that I was able to add the security level, but it returns to the same place after saving the update.

I'm glad your help.


author: John Funk
body: Okay, thanks for the clarification. The Product Plan above right for this question says Free. So back to the other question - have you added the field to the actual screen?


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software
Would like to have automation for if sprint value changes need confirmation pop-up or origina value
Asked by Madhavi Nanjuri:

Hi Team,

I want to implement automation for if sprint value changes either i need pop-up confirmation like how it was there in server, or I would need original value to revert even if I change the value.

i tried some steps but not worked correctly.


Answers:
author: John Funk
body: Hi Madhavi

Automation rules cannot force pop-ups. What is your exact scenario?

comments: author: Madhavi Nanjuri
body: Hello John,

Thanks for the reply.  

If any future sprint stories will try to add to current sprint it should ask confirmation before adding as it will affect for currrent sprint.

Thank you


author: Madhavi Nanjuri
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Can I expect reply please. if you need further more information please let me know.


author: John Funk
body: No, it won't do that either. You might try the ScriptRunner Behaviours app.


Tags: cloud

jira

jira-service-management

jira-service-management-cloud
Automation JSM Issue
Asked by Pablo Mar?n:

Hy!

I have a problem when performing an automation. I need that when a customer comments on a Ticket that is in a resolved status, the automation is activated and automatically changes the status to "Open".

I have created the following automation:

When -\>Commented Issue. The rule is executed when a new comment is added to an issue. Then--\> Perform Issue Transition- Moves an issue from one state to another, through the workflow. Choose the state to move the issue to: OPEN

When I launch it I get the following error: *Perform incident transition The target state could not be resolved. If you use a smart value, make sure that it resolves to a numeric status ID or an untranslated name for the issues (with the current status): IHD-228 (Open - 1)*.

I'm doing something wrong. Thanks for the help.


Answers:
author: John Funk
body: Hi Pablo,

Can you share a screenshot of the actual rule please?

But also, is there an existing transition in your workflow that goes from Resolved to Open? And if so, are there Conditions on that transition?

comments: author: John Funk
body: Great! Glad you got it working.


author: Pablo Mar?n
body: Thanks for your answer, it was just that there was a field not contemplated in the workflow and it was giving me an error. Now corrected it works perfectly. Thank you John, have a nice day!


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation with 3rd parties
Asked by Vincent Coval:

Hi,

I wanted to know is there is plan to extend Automation for Jira Cloud with 3rd parties apps ?

Is there available API that we can use for triggers or actions ?

Thanks in advance.


Answers:
author: Bill Sheboy
body: Hi [@Vincent Coval](/t5/user/viewprofilepage/user-id/3581728)

There open suggestions in the backlog for both of these ideas. Unfortunately, it is the Code Barrel (now part of Atlassian) so we cannot watch/vote for them.

* <https://codebarrel.atlassian.net/browse/AUT-2159>
* <https://codebarrel.atlassian.net/browse/AUT-999>

Here are some others in the public backlog, which you may watch/vote for:

* <https://jira.atlassian.com/browse/CLOUD-10966>
* <https://jira.atlassian.com/browse/JSDSERVER-7024>
* <https://jira.atlassian.com/browse/JSDSERVER-7478>

Kind regards,  
Bill


Tags: cloud
Jira Automation - Adding Value in a Xray field using JSON
Asked by Shah Baloch:

We're using the Xray tool for QA. I've created an automation task for the "Test Execution" issue using the Jira Automation add-on. It triggers base on text in a "Story". I mean when a story issue gets created and has some certain texts then it creates the Test Execution issue. That part is working well.

I would like to have a "Test" attached to a "Test Execution" whenever it gets created. The "Test" issue will be the same all-time for this project. The "Test Execution" Issue type has two tabs "General" and "Test Execution Details" in it's create issue screen. In "Test Execution Details" tab there is a field "Tests" where you can attach Test issues. I can't find that field from the Automation where I created the task. This is a built-in field from the Xray tool since I can't find it from the custom field list. I clicked on inspect and found the field id from the source code and tried to use the JSON option to adds the value "DP-17" in that field but it is not adding it. I tried multiple options nothing worked.

Any idea how I can make it works? Attaching screenshots that may help.

Option one

```
{"update": {
"customfield_13115": [
{ "add": {
"key": "DP-17" }
} ]
} }
```

Option 2

    "customfield_13115": "DP-17"

Thank you

![automation_09302021.png](/t5/image/serverpage/image-id/162969iD22F67EA7BDD1E77/image-size/large?v=v2&px=999 "automation_09302021.png")![automation_09302021_2.JPG](/t5/image/serverpage/image-id/162970iCC0724B518A668FF/image-size/large?v=v2&px=999 "automation_09302021_2.JPG")


Answers:
author: JD
body: Hey [@Shah Baloch](/t5/user/viewprofilepage/user-id/3738782),

This post sounds like it's related to the issue you're facing:  

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/XRay-and-Automation-smart-values/qaq-p/1648050>

Thanks,

John

comments: author: Shah Baloch
body: I viewed the other post and linked provided there, it is complicated. I couldn't understand. Thank you for sharing though.


author: Rog?rio Paiva - Xray Xporter
body: Hi [@Shah Baloch](/t5/user/viewprofilepage/user-id/3738782)

Since Jira Automation can execute Web Requests, please try the idea of using Xray REST API to add a Test to a Test Execution.

Please use the POST method described in this documentation page: <https://docs.getxray.app/display/XRAY/Test+Executions+-+REST>

Thank you.

Kind regards,  
Rog?rio Paiva \[Xray Support Team\]


Tags: field

issue

issue-type

jira-server

json

test

xray
New Automation: Time in status trigger?
Asked by Marco:

Hey there,

in the legacy Automation of Service Management there was this Trigger that would excecute if an issue is a certain time in a status. Can this somewhere be done in the new automation? I cannot find a trigger for this but maybe i'm just blind ;)

Another thing that would be nice, if this automation could also use workingdays instead of just days like in the legacy automation


Answers:
author: Bill Sheboy
body: Hi [@Marco](/t5/user/viewprofilepage/user-id/2530658)

To do this without an SLA, you could use a scheduled trigger and JQL to find the issues which have not changed status.

For example, this JQL finds any "in progress" issues which have not changed status in the last 24 hours.

project = myProject AND NOT status CHANGED AFTER -24h AND statusCategory = "In Progress"

To learn more about advanced JQL expressions, please review this documentation: <https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>

To do the part you note about working days, you may need to use the smart value functions, or JQL functions, such as [startOfWeek("+1")](https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/#Advancedsearchingfunctionsreference-startOfWeekstartOfWeek--).

Kind regards,  
Bill

comments: author: Marco
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ok then i guess i have to do it this way. Thank you for your help!


author: Richard Fay
body: You could probably do this in Service Management using SLA's as a trigger. You'd need an SLA that starts when a ticket is transitioned to a status and an automation which triggers when it expires and/or reaches a certain value.

Not sure how you could get it to work in Jira Core...

comments: author: Marco
body: hi [@Richard Fay](/t5/user/viewprofilepage/user-id/2938481) yes i hope they will add something to make it less complicated even for Jira Core Projects (where i also need this) but until then i'll use the way that Bill has suggested


author: Richard Fay
body: Yeah, Bill's answer looks like a good thing to try.
Unable to add Epic link field to the Issues
Asked by Gaurav-G.Chahar:

Open the issue and found the field Epic Link missing

And not able to add it from project settings as well

![Screenshot 2021-09-29 135816.png](https://community.atlassian.com/t5/image/serverpage/image-id/162564iC9C10E0A57E77A68/image-size/large?v=v2&px=999 "Screenshot 2021-09-29 135816.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Gaurav-G.Chahar](/t5/user/viewprofilepage/user-id/4577183) and welcome to the community!

In TMP there is no Epic Link field. Instead there are a couple of ways to link existing issues to Epics.

++**Way 1**++

From an issue, navigate to the breadcrumbs and click "Add Epic". Then choose you Epic you want to connect it with.

![Add Epic.png](https://community.atlassian.com/t5/image/serverpage/image-id/162579iDB0836ACEE2A0CEB/image-dimensions/415x214?v=v2 "Add Epic.png")

++**Way 2**++

From the backlog, open the epic panel. Click on an epic and then click view details. Click create subissues and then "Choose an existing issue":

![Choose existing issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/162580i9A7A9474C7692E68/image-size/large?v=v2&px=999 "Choose existing issues.png")
Is it safe to assume that all external customer accountIDs start with 'qm:' ?
Asked by Jamie Eliya:

For example:

accountId: "qm:6026b5f9-bcd7-4e24-8bb3-374f9d029638:a249256c-8846-4d87-9081-453998ef8530"


Answers:
author: Prince Nyeche
body: qm:602xxx accountId is referring to customer-only users from Jira Service Management. It doesn't refer to any other account type apart from JSM customer-only account.

comments: author: Jamie Eliya
body: so the naming convention for customer-only users will always begin with "qm:602xxx" ?


author: Prince Nyeche
body: Yes


Tags: api

rest-api
Can we create the jira automation rule to Start the sprint.
Asked by Mohini Chandwani:

Is it possible to access sprint details in rule?

I have tried with smart values like {{sprint.name}} {{sprint.Startdate}} to print but it is not printing.

I want to start the sprint if sprint's start date is matched with today's date or passed date.

Let me know is there any approach to do this.

Thank you for always responding and resolving the query.


Answers:
author: Jimmy Seddon
body: Hi [@Mohini Chandwani](/t5/user/viewprofilepage/user-id/4260550),

You won't be able to accomplish this via an automation rule. Automation rules act upon issues not sprints. The start of a sprint is a trigger event that can be used to act upon a set of issues but you can't use an automation rule to act on a sprint.

You should be able to do this from the API:

First you would need to get the sprint you wish to update:

<https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-agile-1-0-sprint-sprintid-get>

Followed by updating that sprint and specifically changing the state to active:

<https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-agile-1-0-sprint-sprintid-put>

I hope that helps!

-Jimmy


author: Jerry Laster _Divim_ Inc__
body: Hi [@Mohini Chandwani](/t5/user/viewprofilepage/user-id/4260550)

We created a Cloud app that does exactly that.

Check out [Sprint automation for Jira](https://marketplace.atlassian.com/apps/1225720/sprint-automation-for-jira?tab=overview&hosting=cloud)

Let me know if it works for you. I am always happy to help the community.

Jerry