youngmon/atlassian-qna huggingface dataset:
Text is not displaying correctly on some confluence pages
Asked by Joshua Howell:

Really just a small issue, but text displays as follows on scroll down when viewing confluence page:

![image.png](/t5/image/serverpage/image-id/116111i9F9B3F1AFBCAFDE6/image-size/large?v=v2&px=999 "image.png")

If text is selected or I scroll up, then it returns to normal.

![image (1).png](/t5/image/serverpage/image-id/116112iE42A628091DD5356/image-size/large?v=v2&px=999 "image (1).png")

I haven't encountered this issue on any other Atlassian sites.

Let me know what other details might be useful to help identify the issue.


Answers:
author: Nic Brough -Adaptavist-
body: You've got boxes around the text, which tells us they are inside a macro - could you tell us which one? Code blocks? (simple) Panels?

comments: author: Joshua Howell
body: They're the default code block macros.


author: Nic Brough -Adaptavist-
body: Ok, that tells me your systems are picking a really bad font for the code macro.

This sort of display happens when

* Someone has set up css in Confluence that selects a bad font when renedering text in the way the code macro tries to
* You have a theme that has css that selects a bad font for the code macro
* Your machine is missing a font that the browser is trying to use to render it, and it's dropped through to the next one in the family or system, which happens to be a bit rubbish for this

Could you test this with a different browser, and with another machine (or rather, just check whether other people get the same problem on their machines)


author: Lebedkov
body: Good day!

We have the same problem in **Confluence 7.4.0** for the **Google Chrome 89** browser. This problem is not reproduced in **Firefox** and **IE** browsers.

Fonts checked, all installed, CSS themes not configured.

During testing, I found out that the property is responsible for this behavior: **overflow: hidden** ; if you disable it, everything works correctly.  

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/142535iFB977102258ACBD3/image-size/large?v=v2&px=999 "1.png")

The problem is massive, I would like to solve it.


author: Lebedkov
body: Found a workaround to add a parameter: .pdl .panelContent {overflow: visible;} in Space Stylesheet

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/143099iB7F736E87AA651F3/image-size/large?v=v2&px=999 "image.png")


author: Joshua Howell
body: Thanks for the suggestions! We've moved to the cloud and we're no longer experiencing this issue, so I'm unable to confirm this solution.


Tags: confluence-server

server
Can I copy a Confluence Space and have links to the _InclusionsLibrary in the copy updated?
Asked by Dan Moran:

When I use the Copy space feature in Space Tools to copy a space, all links to the Space's _InclusionsLibrary point to the _InclusionsLibrary in the original Space.

Is there any way to copy a space and have the links to the _InclusionsLibrary point to the new, copied space?


Answers:
author: Matt Reiner [K15t]
body: [@Dan Moran](/t5/user/viewprofilepage/user-id/510387)

Are you using [Scroll Versions](https://marketplace.atlassian.com/apps/1210818/scroll-versions-for-confluence?hosting=server&tab=overview) per chance?  

If so, you could [publish to a new space](https://help.k15t.com/scroll-versions/latest/publish-to-a-new-space-179704882.html). When publishing, Scroll Versions resolves links.

comments: author: Dan Moran
body: Hi Matt!

Thanks for your response. I followed the links that you sent, and I'm not sure if I can use Scroll Versions in my server-based Confluence 7.0.3, or if I can use Scroll Versions to copy an entire Space, not just copy pages to another Space.

But I'll investigate this option a little further.

Thanks!

Dan


Tags: confluence-server

server
Page Properties Report macro - no content found error
Asked by Ivette Murphy:

I have been using page properties macro + page properties report macro combos for some time. Suddenly all Page Properties Report macro show "no content found".

I have previous Confluence spaces within same instance with page properties macros in them and working.

Everything was working fine until recently - now page properties report macro is not working when i set it up.

Yes - I've double checked labels and filters and its still not working.

Can you help me fix this? Thank you!


Answers:
author: Diego
body: Hello [@Ivette Murphy](/t5/user/viewprofilepage/user-id/4099101)!

As I understand, the Page Properties Report macro is not displaying content as expected.

The behavior you describe (Old macros still working and newly added ones still work) is indeed strange. A bug that may trigger this behavior is this:
> * [++***\[Confluence Cloud\] Adding Page Properties ID that starts with 0 to a Page Properties Report renders No Content Found***++](https://jira.atlassian.com/browse/CONFCLOUD-66014)

I was unable to replicate this behavior in ways other than the one described under this bug. With this in mind, I would like to ask you a few questions:
> 1. *What is the Page ID (if any) being used in the affected macros?*
> 2. *What happens if other users try to place the same macro?*
> 3. *Is this happening in all pages where you try to place the Page Properties Report?*
> 4. *What happens if you try to point the Page Properties Report to a set of Page Properties that is already being used by the working Page Properties Report?*

Let us hear from you!

comments: author: Ivette Murphy
body: 1. page id for where i am trying to add macros: 1469153315

2. can't add macros to any other pages now, i was able to before.

3.yes

4.it doesnt show up any results.


Tags: cloud

confluence-cloud
Confluence blog post not publishing
Asked by Bart:

Hey all,

Since this week we have a strange problem in our Confluence instance.  
When creating a blog post, and publishing, it does not show up in Confluence.

It is not visible in the blog overview of the space (left menu), and is only reachable by the direct link.

The strange part is that if a non-admin user tries to access the blog, they will get a "You don't have permission to edit this **unpublished** blog post" message. The message states that the blog is not published yet, but it in fact is.

As an admin I can not edit the page, the edit button is not visible.  
The content_status column in the DB also shows "draft" for the blog post.

I already tried restarting and re-indexing, but without any luck.

We use CF DC with Linchpin Intranet Suite.

Anyone a clue what is going on and how to fix it?


Answers:
author: Robert Krause
body: Hello Bart,

I am sorry to hear you have challenges with the Linchpin Intranet Suite. Can you please head over to our help desk and create a ticket with a support zip, so we check our news workflows are not causing this issue?

<https://seibert.biz/help>

Thank you and best regards,

Robert Krause  
Linchpin Support Team

comments: author: Bart
body: Hi Robert,

I've create a ticket for this issue in the Linchpin support desk.

Regards,  
Bart


Tags: confluence-server

linchpin

server
Importing XML from another company to Confluence Cloud
Asked by andry.s:

A project is being moved from one company to another. Client's previous partner company provided Confluence data as an XML export (source is confluence server, v 6.15.8). We are using Confluence Cloud and would need to import the given XML file to continue working on the content. We have absolutely no access to the source and we only have the exported zip file of the xml and attachments.

What would be the best solution for such case?


Answers:
author: Nic Brough -Adaptavist-
body: You can import the xml directly into a space (assuming it was a space export!)

comments: author: andry.s
body: Thanks for the reply. I have not yet found any instructions how to import the xml directly into a space. I've seen instructions for cloud-to-cloud import for the entire space and server-to-cloud migration instructions using the migration app. However as we do not have access to the server, we cannot use the migration app. I've only seen the possibility to import word documents directly to the confluence space.


Tags: export

import

xml

cloud

confluence-cloud
export to word not work
Asked by Aleksandr Vyatkin:

When exporting to Word, export does not work. what needs to be done in order for documents to be successfully exported to Word format


Answers:
author: Aleksandr Vyatkin
body: incorrectly exports content directly in the editor. The content is not readable, some incomprehensible characters.  
Also exported to pdf no Russian characters present only Latin characters in the exported pdf documents


author: Andrii Maliuta
body: Hello [@Aleksandr Vyatkin](/t5/user/viewprofilepage/user-id/4141736) .

Please give some more details on the issue:

* Is it possible to provide a screenshot of the error?
* Do you use Confluence platform export or some 3-rd party addon
* It does not start or exports the content incorrectly?

Thank you


Tags: confluence-server

server
Videos in 'Include Page'
Asked by Belinda Beukes:

Good day,

I'm using the include page marco in my confluence pages. I recently added a video the main page but when I use the Include Page macro the video is only displayed as a link. How can I get the video to display in the pages where the marco is used?


Answers:
author: Matt Reiner [K15t]
body: Hi [@Belinda Beukes](/t5/user/viewprofilepage/user-id/4114356)

I was digging through the Jira project for Confluence Cloud and I can't find a current issue for this. That said, I've experienced something similar when including content from a page with images. They just show up as a broken image.

Have you contacted Atlassian Support?


Tags: cloud

confluence-cloud
How can I change the look of PDF button?
Asked by kazusa.oi:

Is there any way to look the PDF file look better?  

Can we change the look of the PDF button?  

I could figure out how so I attached the image on top of it.  

![ask attlassian.png](https://community.atlassian.com/t5/image/serverpage/image-id/116037iA604EF2BEC856986/image-size/large?v=v2&px=999 "ask attlassian.png")


Answers:
author: Diego
body: Hello [@kazusa.oi](/t5/user/viewprofilepage/user-id/4043947) !

Currently, this is the only format in which we can show the PDF attachments.

There are similar requests here in our Community, take a look:
> * [++***\[Atlassian Community\] PDF attachments no longer show a thumbnail of the first page - just a grey box***++](https://community.atlassian.com/t5/Confluence-Cloud-questions/PDF-attachments-no-longer-show-a-thumbnail-of-the-first-page/qaq-p/1222391)

Let us hear from you!

comments: author: kazusa.oi
body: Thank you, Diego! I hope this will be solved near future.  


Tags: cloud

confluence-cloud
Anonymous can not view the emoji in our product manual
Asked by kazusa.oi:

We use confluence to provide the how to article to our customers.  

Recently we got complains about not being able to view the manual correctly.  

The first image is what our article supposed to look and next image is our customer seeing.   

You can see the emoji breaks.   

We use emoji to indicate the icon and button. Could you give us a solution to this???

![confluence.png](/t5/image/serverpage/image-id/116033iD6A2DC2BAD2C480F/image-dimensions/515x319?v=v2 "confluence.png")![help 2.png](/t5/image/serverpage/image-id/116034i84A50E01CE168A0B/image-size/large?v=v2&px=999 "help 2.png")


Answers:
author: Flavien Gache
body: Hello :)

Maybe it is because the option is disabled in your clients settings.

You can try this with your client.

1) Tell them to click on their profile photo on the top right hand corner, then on settings.

2) Tell them to select enable. That might be the different setting between your profile and theirs.

I am not sure of this so tell me if it worked. ;)

comments: author: kazusa.oi
body: Thank you Falveien!!  

Since we use our space as our customer help desk, it is set public and anonymous can have access to it. So our customers do not need to log in; first of all, they do not have an account with Atlassian.  
Therefore, they do not have a profile photos and they can not have any access to setting.  

Thank you for sharing your idea.


Tags: cloud

confluence-cloud
Mail from Confluence to users are not logged in to Confluence, for x days
Asked by Marco Brundel:

If users are not logged in to Confluence, for 90 days (for example), users will receive an automated alert email before their account is blocked.

The de-active of users is happening in the Active Directory.

I am looking for an option an / or add-on with which the mail can be sent to the users.

I am already looking at User Deactivator for Confluence, but the deactivation functionality is not necessary. So I'm looking for something simpler.

Scriptrunner for Confluence is not installed.

regards, Marco


Answers:
author: Daniel Ebers
body: Hi Marco,

did I understand it right that there is to date already such a mechanism in place as you said the users will receive an automated mail?

I am a bit confused as you stated later on that you are looking for an option to dispatch the mail.

If this requirement is to be implemented from scratch a comparison from data of users (logged in in last 90 days or not) from database PLUS a small script in the language of your choice (bash, Python, ...) would be probably suffice. In case this is a windows server an equivalent for Windows (Power Shell, ...) could be used.

In case you could describe a bit further what is already in place somebody from Community might add more information to your question.

Cheers,  
Daniel

comments: author: Marco Brundel
body: Hi [@Daniel Ebers](/t5/user/viewprofilepage/user-id/800113) ,

The wish is to send an email from Confluence to users who have not been logged in for a certain period of time. This has not yet been realized in Confluence, but we want to realize it in Confluence.

Cheers, Marco


author: Daniel Ebers
body: In Confluence directly it might need a good portion of scripting if there should not be an App ready-to-use from Marketplace.

Maybe some other members can say something on how to implement this directly in Confluence.


Tags: confluence-server

server
Failed to copy the page
Asked by Jiebyoung Park:

I tried to copy the page. but, I failed to do with the following message. I tried so many times for several days but failed. it takes 1min. to show the message as blow after copying.

![20201028_Wednesday_140232.png](/t5/image/serverpage/image-id/116005i97167405AB69709B/image-size/large?v=v2&px=999 "20201028_Wednesday_140232.png")

Surely, the less heavy pages is no problem on being copied. but this page failed is also not too big. and I really think the page like this should be able to be copied enough. is there anything I can do for this? or is there any workaround for this?


Answers:
author: Diego
body: Hello [@Jiebyoung Park](/t5/user/viewprofilepage/user-id/2713299) !

Could you describe a little more of what kind of content is present on this page? What is the content that is the affected page?

We have a bug that has the same outcome and could be what is affecting your page as well:
> * [++***\[Confluence Cloud\] Can't copy Page with complex JIRA Issue/Filter macros set as Total issue count***++](https://jira.atlassian.com/browse/CONFCLOUD-70262)

Currently, there is no workaround for this situation.

Let us hear from you.

comments: author: Jiebyoung Park
body: Yes, the page I failed to copy had Jira Issue filters.

But, as far as I know, it's been a long time since this problem happened. And I think it's a waiting time problem. In addition, in the past, multiple attempts used to make copies, but at this time, I tried almost 30 times in a few days, but failed.


Tags: cloud

confluence-cloud
Integration with Lucid Charts
Asked by Kate Gardiner:

I thought I had read somewhere that support for integration with Lucid Charts may be reaching 'end of life'? Is anyone able to provide any insight?

TIA


Answers:
author: Yevgen Lasman
body: Some time ago Lucidchart used to store data in within the Confluence data (OnPrem) and they are moving off this model in favor of storing everything on their servers (Web App). So far this is the only "end of life" I've heard of. More details are [here](https://lucidchart.zendesk.com/hc/en-us/articles/207300126-Lucidchart-OnPrem-for-Confluence).

comments: author: Kate Gardiner
body: Thanks so much - yes that was the item I read somewhere:)

With your help I have determined that it has no impact on us because we use Confluence in the Cloud.

Much appreciated.


Tags: cloud

confluence-cloud

integration

lucidchart
Admin Ability To Change Permissions On Restricted Page
Asked by Dave Keating:

I'm sure I'm missing something here but I have a Space created for human resources conversations. Within that space, there is a page for each employee which is restricted to the employee, manager and exec.

We had an issue when someone inadvertently created a new page at the top of the page tree with restrictions, which changed the permissions and removed access to all other users for their pages.

I'm the admin on the system and need to restore the permissions and give access to people to their pages again. Is this possible?

I'm getting an error when I request access (Access request unsuccessful, request not sent). And I can't seem to find another way that I can gain access.


Answers:
author: Dave Keating
body: Issue was caused by a bug in Confluence which is now resolved: <https://jira.atlassian.com/browse/CONFCLOUD-71045>


author: Soumyadeep Mandal
body: Hi [@Dave Keating](/t5/user/viewprofilepage/user-id/3922693) ,

Please read this documentation: <https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/>

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>

comments: author: Dave Keating
body: Thank you for the response on this one. The issue was a bug in the system (<https://jira.atlassian.com/browse/CONFCLOUD-71045>) which limited the admins view of pages and access to remove restrictions on it. The bug has now been resolved and I'm up and running. Thanks again for the response!


Tags: administration

cloud

confluence-cloud

permission
Confluence hammers SQL Server with thousands of queries
Asked by Alexander S.:

Hi,

I recently checked SQL Server that houses Confluence DB and was puzzled to find several Confluence v6.4.3 queries that literally run 3-4 thousand times (!) per minute each in our log. Needless to say this results in CPU performance drain.

Here's one such query for example:

```
select this_.id as id1_30_0_, this_.user_name as user_nam2_30_0_, this_.lower_user_name as lower_us3_30_0_, this_.active as active4_30_0_, this_.created_date as created_5_30_0_, this_.updated_date as updated_6_30_0_, this_.first_name as first_na7_30_0_, this_.lower_first_name as lower_fi8_30_0_, this_.last_name as last_nam9_30_0_, this_.lower_last_name as lower_l10_30_0_, this_.display_name as display11_30_0_, this_.lower_display_name as lower_d12_30_0_, this_.email_address as email_a13_30_0_, this_.lower_email_address as lower_e14_30_0_, this_.external_id as externa15_30_0_, this_.directory_id as directo16_30_0_, this_.credential as credent17_30_0_ from cwd_user this_ where this_.directory_id=@P0 and this_.lower_user_name=@P1
```

Given we're talking about an instance that's only used from time to time by 5 folks in total, I'm baffled and bugged by this finding.

Any tips and ideas on troubleshooting or at least throttling this crazy Confluence activity down would be highly appreciated.

Thanks!


Answers:
author: Daniel Ebers
body: Hi Alexander,

this will be hard to diagnose from remote without access to the server but in the first step you could dig deeper by, for example, enabling a slow query log and stuff to get a better idea to see what is going on.

In case you are using Apps it would also be worth to have a look at them.

Here you find more general information - please make sure to select the right guide according to the database you have installed:

<https://confluence.atlassian.com/kb/database-troubleshooting-and-how-to-guides-744326149.html>

Cheers,  
Daniel

comments: author: Alexander S.
body: Hi Daniel,

I've come across this article before, however, there isn't anything relevant to the issue contained in it.

I *have* however found more details on SQL logging and have enabled it in Confluence ( <https://confluence.atlassian.com/doc/enabling-detailed-sql-logging-179030.html> ). Can you please advise where is this log located? This isn't mentioned in the article itself.

Thanks!

Alexander


author: Daniel Ebers
body: So far, so good!  
The log file is in the "*logs*" directory. This is stored in the Confluence home directory.

<https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html>


Tags: confluence-server

database

ms-sql

performance

server

troubleshooting
Adding text formatting (header format) to the top of "expand"
Asked by Caroline Richards:

I'm adding "expand" dropdowns and want the top of the dropdown to have header formatting. It currently won't let me change the format of the expand title.


Answers:
author: Diego
body: Hello [@Caroline Richards](/t5/user/viewprofilepage/user-id/4140949)!

Currently, there are no options to format the Expand Macro. This option has been ruled out by Atlassian some time ago:
> * [++***\[Confluence Cloud\] Allow Formatting to the Expand Macro's title***++](https://jira.atlassian.com/browse/CONFCLOUD-25407)

You can check more details about the Expand Macro in our documentation:
> * [++***\[Confluence Cloud\] Insert the expand macro***++](https://support.atlassian.com/confluence-cloud/docs/insert-the-expand-macro/)

Let us hear from you!


Tags: cloud

confluence-cloud
Confluence Widgets not loading
Asked by Robert Kaeding:

I added to Widgets to a dashboard. They render fine the first time when I edit and publish. But if I reload the URL or use it as a hyperlink, the Widgets aren't loading.  

Thoughts?   

![Confluence Widget Not Loading:Render.jpg](/t5/image/serverpage/image-id/115953i0C26787D008ECF46/image-size/large?v=v2&px=999 "Confluence Widget Not Loading:Render.jpg")


Answers:
author: Soumyadeep Mandal
body: Hi [@Robert Kaeding](/t5/user/viewprofilepage/user-id/271349) ,

There might be a caching problem.

You can log into your account from a different browser or clear your current browsers browsing data and log in to your account then verify whether it's loading or not!


Tags: cloud

confluence-cloud
Nome de p?gina
Asked by Eduardo Silva:

Boa tarde.

Tenho v?rias p?ginas a ser estruturada, e algumas delas tem o mesmo nome, gostaria de saber como estrutur?-las com a mesma descri??o, haja vista que o Confluence n?o aceita.

![confluence.png](/t5/image/serverpage/image-id/115960iAB4263AB353E7D25/image-size/large?v=v2&px=999 "confluence.png")


Answers:
author: Diego
body: Boa tarde [@Eduardo Silva](/t5/user/viewprofilepage/user-id/4140883)!

Atualmente, usar nomes iguais para p?ginas dentro do mesmo espa?o n?o ? um recurso suportado pelo Confluence.

Algumas sugest?es de implementar esse recurso foram criadas no nosso sistema. Tu podes ver essas sugest?es aqui:

> * [++***\[Confluence Cloud\] Ability to have the same page name on a different level of page structure.***++](https://jira.atlassian.com/browse/CONFCLOUD-57633)
> * [++***\[Confluence Cloud\] Allow creation of page with the same name within the same space***++](https://jira.atlassian.com/browse/CONFCLOUD-45279)

Uma dica seria colocar o nome da p?gina pai ap?s a designa??o dessas p?ginas. Por exemplo "*P?gina Pai -- Cadastros*".

Obrigado por entrar em contato com a comunidade!


Tags: cloud

confluence-cloud