youngmon/atlassian-qna huggingface dataset:
Chatbot for Jira Service Desk Cloud
Asked by Luke Bryant:

Hi all,

I would like to know if there is a specific Chatbot (by Atlassian) available for the Jira Service Desk Cloud?

We have a setup that uses the Service Desk along with Confluence and I would like a good Chatbot to use with both for our customers when answering questions.

Any ideas?


Answers:
author: Bertrand Lafforgue
body: Hi Luke,

Please look at our web site [www.konverso.ai](http://www.konverso.ai)

We have built Virtual Agent for Confluence, JIRA and we are finalizing in August the Virtual Agent for JIRA Service Desk.

It is a pre-packaged Virtual Agent. We have a no-code platform. You can access our back office to train the virtual agent with your company data.

The is a subscription-based software.

Looking forward to connecting.

Bertrand Lafforgue

bertrand.lafforgue@konverso.ai

+33664405264


author: Petter Gon?alves
body: Hello [@Luke Bryant](/t5/user/viewprofilepage/user-id/3435442)

Thank you for reaching out. I understand this is an old question, but I would like to let you (And other customers) know some options and concepts if you are still looking for this feature:

Unfortunately, Jira Service desk does not have an inbuilt way to configure a Chatbot today. We have a feature request open to Allow the embedding of third-party widgets into the customer portal, which would allow users to integrate custom chatbots and other widgets integrated with Jira:

[Allow embedding of third-party widgets into Jira Service Desk portal](https://jira.atlassian.com/browse/JSDCLOUD-8875)

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As an option, there are some apps that provide integration between Jira Service desk and other chatbot apps. These would be some options:

[Google Chat bot for Jira Cloud](https://marketplace.atlassian.com/apps/1218638/google-chat-bot-for-jira-cloud?hosting=cloud&tab=overview)

[Zapier - Instabot Chatbot Platform + Jira Service Desk Integrations](https://zapier.com/apps/instabot/integrations/jira-service-desk)

Let us know if you have any questions.


Tags: cloud

confluence-cloud

jira-service-desk
We lost out Application Navigator in the user's view
Asked by Ren? van Schagen:

Hello everybody,

yesterday after a restart of our confluence server, we lost our application navigator.

Checking the admin-config, everything looks fine. JIRA and confluence are linked correctly in the application links and we see confluence and JIRA in the admin menu "application navigator".

Looking in JIRA, there is the application navigator available and we can switch to confluence.

Looking in confluence in the admin menu, we see the application navigator on the left side beside our logo. Closing the admin menue and returning to the user's views, the application navigator is gone, we only see our logo.

We tried everything we found here and in other communities. We deleted the applications links and created a new link, we restarted JIRA and confluence but nothing helped. It's is always the same result as I described above.

Did anyone have the same problem or perhaps any idea how to solve this?

Thx a lot for your help and suggestions!


Answers:
author: Shannon S
body: Hello Ren?,

Thank you for contacting us about this. Please take a moment and confirm with us your Confluence Server version and database version.

Can you check your Administration \> General Configuration \> Application Navigator settings, and make sure that they are not set improperly? You can feel free to share the settings here with us.

Otherwise, I would recommend that you stop both Jira and Confluence completely, then start Jira, followed by Confluence. You'll want to keep an eye on the Confluence [Server Application Logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) upon startup, and see if anything fails when it's coming online.

Thank you for your help!

Regards,

Shannon


Tags: application-link

developer

jira
Does "Scriptrunner for Confluence" allow moving multiple pages using a label?
Asked by Jason M_:

I've seen plenty of questions on this and almost every answer is "click and drag" which is not practical for hundreds of pages of varying hierarchy in a single Confluence space. There is one single unanswered question on this very topic that I could find: (<https://community.atlassian.com/t5/Confluence-questions/How-to-move-multiple-pages-with-a-certain-label/qaq-p/995497>)

The question is simple: Does Confluence (or Scriptrunner for Confluence) provide a method to move pages in bulk (with a certain label, e.g. "Archive") to another top-level page in the same Space?

None of the built-in scripts in "Scriptrunner for Confluence" provide even a clue on **moving multiple pages**. It's all adding labels, notifications, etc. Ok, that's great, but is there seriously no way to move all these unless by "click and drag"??

I have the first portion of my script running as a Job below, I just want to move these newly labeled pages to a new top-level page. Can anyone here please provide something beyond the template "click and drag" response, or is this just where Confluence is still at since **2004**?

import com.atlassian.confluence.labels.Label  
import com.atlassian.confluence.labels.LabelManager  
import com.atlassian.confluence.labels.Namespace  
import com.atlassian.sal.api.component.ComponentLocator  
import com.atlassian.scheduler.JobRunnerResponse

def labelManager = ComponentLocator.getComponent(LabelManager)  
hits.each { page -\>

def labelName = "Archive"

def label = labelManager.getLabel(labelName)  
if (!label) {  
label = labelManager.createLabel(new Label(labelName, Namespace.GLOBAL))  
}

if (!page.labels\*.name.contains(labelName)) {  
log.info("Add label to page: ${page.title}")  
labelManager.addLabel(page, label)  
}  
}


Answers:
author: Steven F Behnke
body: Import the class PageManager and then use one of the various move page methods.

<https://docs.atlassian.com/atlassian-confluence/6.6.0/com/atlassian/confluence/pages/PageManager.html>


author: Bhupesh Nagda
body: [@Jason M_](/t5/user/viewprofilepage/user-id/2885406)

Did it work after suggestion from Steven?

Could you please post your complete script here?


author: Adis
body: Hey [Jayron32X](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2885406),

Were you able to get this running?

Can you provide your script here? :D

comments: author: Stephen Letch
body: +1 for me on that one


Tags: bulk-edit

confluence-server

move

scriptrunner

server
Trello link not working in Confluence
Asked by Tim Grice:

I've pasted a trello board link into a confluence page but it is not rendering. What am I missing? I haven't been asked to sign into Trello in Confluence so not sure if the apps are talking to each other?


Answers:
author: Stephen Sifers
body: Hello Tim and welcome to the Community!

After reviewing your post we attempting to recreate the issue on our end. We did recreate the issue but found a stale page needed to be updated before the Trello macro worked again. This looked to be a client-side issue and we confirmed after publishing the page, closing the tab and opening the page in a new tab all was well again.

We would ask you to publish your current page, close the browser tab and reopen the page within a new tab. Also, editing the page twice (as yourself) can help to flush out any cache issues which may prevent the macro from displaying.

If you're still having the issue after this, please let us know.

Regards,  
Stephen Sifers

comments: author: Saira Adeel
body: Hi, I am trying to achieve the same thing but the Trello board link pasted on my Confluence page does not render. Is there a solution to this?

Cheers,

SA


author: Katrin Schnuerle
body: I have the same issue and just closing and re-opening the browser did not work.  
Do you have any update on this?

comments: author: Jonathan G
body: I had the same issue, I was using safari and it wouldn't work. I started up chrome and tried again and it worked first time.


Tags: atl-gruland

cloud

confluence-cloud

trello
Better Archiving for Confluence - How can we disable users' ability to archive pages?
Asked by Bruce Macmillan:

We would like to implement the Better Archiving for Confluence plugin but we have noticed that any user can archive pages in a space. We would like to disable this functionality for all user and only enable space admins to have this functionality.

I haven't been able to find anything in the user manual. Can anyone please assist?

Best regards

Bruce


Answers:
author: Levente Szabo _Midori_
body: Hi [@Bruce Macmillan](/t5/user/viewprofilepage/user-id/3568920)

Thanks for your question!  
Let's start with the fact that what pages should be archived is defined by the archiving configuration, which can only be set up by Confluence admins or space admins (for the spaces where they are admins). So normal users can only mark pages for archiving, but actual archiving is done by admins only.  

Archiving of pages is done by a process called the "lifecycle job" which can be started in 2 ways:

1. Manually
2. Automatically, (in a scheduled time)

**Only Confluence admins or space admins**can start the lifecycle job manually, so only they can archive pages. Normal users can "only" mark pages for archiving, indicating that those need to be removed or updated.

When the lifecycle job runs automatically, it only archives the pages that should be archived - due to their age or because they are marked by users - according to the configuration (again, only manageable by admins). An admin can also set up the configuration to ignore normal users' marks for archiving, so keep the control at their hands only. Alternatively, you can also require normal users to give a reason, why they mark a page for archiving. Without the reason, the page would not be archived.

So as you can see, there are a number of ways to control normal users' ability to archive, however, our app intentionally has self-serve features, so the authors and consumers of Confluence content can contribute to keeping Confluence up-to-date, by marking outdated or obsolete pages.

I hope it helps, but if you would like to continue the conversation with the developers of the app, [please open a ticket here](https://midori.zendesk.com/hc/en-us/requests/new), so we can get to the bottom of your questions.

Thanks,

Levente *(from the* [*Midori team)*](https://www.midori-global.com/)


Tags: addon-com.midori.confluence.plugin.archiving

confluence-server

server
SourceTree Version and Compatibility
Asked by kiusau:

**QUESTION**: What is the latest version of SourceTree that I can use with MacOS 10.7.5?

Roddy


Answers:
author: Andy Heinzer
body: Hi Kiusau,

I understand you are looking to find the most recent version of Sourcetree that works with Mac OSX 10.7.5. This has been a difficult question for me to answer. I don't have access to that older version of OSX to test this out.

I did find that the announcement of the 2.0 version did clearly support 10.7+ per <https://blog.sourcetreeapp.com/2014/09/25/sourcetree-for-mac-2-0-released/>

However I found that the 2.3 release notes in <https://www.sourcetreeapp.com/update/releasenotes/2.3.2.html#version-2.3.2> clearly marked Sourcetree 2.1.x as requiring support for OSX 10.9 and higher. So, I believe the answer to your question is somewhere in the 2.0.x line, which would be the 2.0.5.8. version currently on the [Download Archives for Sourcetree](https://www.sourcetreeapp.com/download-archives).

I hope this helps.

Andy

comments: author: kiusau
body: Thank you, Andy.

We appear to have followed similar paths in our research. I, too, decided on 2.0.5.8., but it failed to open after I installed it. Now, I did think to reboot my machine and even clean my permissions, but have since decided to use BBEdit.

As more recent versions of BBedit offer a full integration with GIT, I have decided to make do without SourceTree in preparation for a hardware and software upgrade in the more distant future and the full integration with BBEdit.

Roddy


Tags: sourcetree

version
How do I render a template from a different plugin?
Asked by Web_Administrator:

So far, I've had no trouble including resources (CSS, js, etc) from a separate plugin. For example:

```
<link rel="stylesheet" type="text/css" href="${webResourceHelper.getStaticResourcePrefix()}/download/resources/org.mycompany.themes.intranet-styles:theme-resources/assets/libs/swiper/dist/css/swiper.min.css">
```

What I would also like to be able to do is to include/render a template from this other plugin as well (my goal is to have a main theme for our site with all of the CSS and js, and a handful of HTML includes, and then use a small collection of themes for the site that all point to resources in this other theme).

What's the syntax/method for including a rendered template that lives in another theme/app?


Answers:
author: Shannon S
body: Hello [@Web_Administrator](/t5/user/viewprofilepage/user-id/1573491),

Thank you for contacting us about this. Happy to help.

Could you help me to understand exactly what you're trying to do? Is there a specific add-on that you're using, or are you developing for your own add-on?

If it's your own add-on, you might want to ask on the [Atlassian Developer Community](https://community.developer.atlassian.com) instead, since that Community contains users who are more familiar with developing for Atlassian software. This Community here is mostly end-users.

Regards,

Shannon

comments: author: Web_Administrator
body: Theme development. I guess I'll post this over in the other community (any plans on just creating one Atlassian Community?)


author: Shannon S
body: Hi there,

Thank you for confirming that. No, I am not aware of any plans to combine the communities.

Regards,

Shannon


Tags: atl-dev

developer
Confluence Page Properties Report Macro
Asked by Darryl Beckett:

Using the new editor in cloud

I have a page Properties Report Macro to track decisions but I want to take come columns out of the display as we don't use those fields. How can I edit the fields in the display


Answers:
author: Shannon S
body: Hello Darryl,

Thank you for contacting us. Happy to help you with this.

Per the [Page Properties Report Macro documentation](https://confluence.atlassian.com/confcloud/page-properties-report-macro-724765250.html), there are some macro display options you can use to change the columns which display:
> **Macro display options**
>
> ++Columns to show++
>
> If not specified, the report will show all columns. You can specify a comma-separated list of columns to include.
>
> If your column heading includes commas, use double quotes around the column name. If your column heading includes quotes, use double-quotes. For example, A column, "My ""new"" column, yes", Third column

Could you tell me if that helps you accomplish what you need?

Regards,

Shannon


Tags: cloud

confluence-cloud
How to add user macro into a plugin
Asked by koushikkothagal:

I have a user macro created in the Confluence Admin UI. How do I add it to a Confluence plugin?

I tried creating a macro using the Confluence tutorial, but the tutorial shows how to return a String as HTML. I even tried rendering my user macro .vm file in the plugin using Velocity helpers, but I don't seem to have the same context (no $content for example).

Please help!


Answers:
author: koushikkothagal
body: Solved the problem using the context passed into the execute method:

```
public String execute(Map<String, String> parameters, String body, ConversionContext context) throws MacroExecutionException {

  PageContext pageContext = context.getPageContext();
  contextMap.put("content", pageContext.getEntity());

}
```


Tags: developer
I want to generate the count for all the comments I have resolved in a space in confluence?
Asked by Aishwarya Singh:

Hi,

I want to count all the comments I have resolved in a particular confluence space.

Please guide the steps.

Thanks,

Aishwarya


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Aishwarya Singh](/t5/user/viewprofilepage/user-id/1487139)

Trying using the REST API.

This will give you the list of resolved comments.

```
CONFLUENCE-URL/rest/api/content/12345/child/comment?&expand=extensions.resolution&location=resolved
```

Also refer to the [Confluence API Documentation](https://docs.atlassian.com/ConfluenceServer/rest/7.0.1/#api/content/{id}/child-commentsOfContent).

From the UI if you go to page's more details (3 dots on top right) there is an option of Resolved comments as well but it will be all the resolved comments. In case you just want your own comments try looking at the api above, you might be able to do that.

Ravi

comments: author: Aishwarya Singh
body: Hi [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) , Thanks for your answer. Where should I put the equation -

```
CONFLUENCE-URL/rest/api/content/12345/child/comment?&expand=extensions.resolution&location=resolved
```

to see the resolved comments?


author: Ravi Sagar _Sparxsys_
body: This is the REST end point. You would need to write your own script to consume it. To check it quickly paste it in the browser.


author: Aishwarya Singh
body: Okay thanks.
How can I change the space icon in the cloud version?
Asked by Abelis:

I am trying to change the Icon on my Space but I can't do it, how can I do it?


Answers:
author: Darryl St_ Pierre
body: [@Abelis](/t5/user/viewprofilepage/user-id/3568403) , you don't see the following when you enter Space Settings?

![spacesettings.png](https://community.atlassian.com/t5/image/serverpage/image-id/67072i7F732C419173FAE9/image-size/large?v=v2&px=999 "spacesettings.png")

comments: author: Abelis
body: No

![logo problem.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/67074i0DC3F9FA157A8641/image-size/large?v=v2&px=999 "logo problem.PNG")


author: Darryl St_ Pierre
body: Ah.

You're not allowed to change the icon on a Personal space. You can however edit your profile and update your profile picture, which will replace your initials on the page.

Click your avatar (currently your initials) on the bottom left of your screen and select Profile.

Darryl


author: Abelis
body: Oh! I see.

Thank you for the advice!

Best regards


author: Amith Mathur _Appfire_
body: Hi [@Abelis](/t5/user/viewprofilepage/user-id/3568403) ,

You can fpllow the steps as mentioned in this [article](https://confluence.atlassian.com/confcloud/customize-your-space-724764768.html) to change the space logo. If you are unable to do so, let us know.

Thanks,  
Amith Mathur

comments: author: Abelis
body: Hello [@Amith Mathur _Appfire_](/t5/user/viewprofilepage/user-id/787663) , Thank you for your help

When I click on Space Settings I don't see the pencil in the right corner. I can see the Space Settings window where I can edit the Space Details but not the Logo, where can I edit the Logo?

Thank you in advance for your help

Abs
How do you create a sub-task to an epic in JIRA directly from a Confluence page?
Asked by Joakim Jonsson:

I am creating a Confluence page for improvement suggestions for our software. And I want to be able to create JIRA sub-tasks linked for a specific epic. How it is now when you use the "highlight"-feature, the issue is created on the project. Is this possible?

And a follow up question: is it possible to have same sort link choice when creating an issue in JIRA as for epic, but for a Confluence page as well?


Answers:
author: Pavan
body: [@Joakim Jonsson](/t5/user/viewprofilepage/user-id/3556958) this article will guide you

<https://confluence.atlassian.com/doc/use-jira-applications-and-confluence-together-427623543.html?_ga=2.67098280.707649554.1569252452-634809028.1566512944>

comments: author: Joakim Jonsson
body: I managed to do it. This article fails to mention you have to, not only link the Epic to the page, but also paste the JIRA url link in the editor before the checkbox appears.


Tags: confluence-cloud

jira-software
How to make a visual diagram of all links between pages in a Confluence Space?
Asked by Remy van Brummelen:

Hello everyone!

A customer came to me asking:

"I would like to have a diagram that automatically maps every link between pages in my Confluence Space. Is it possible?"

Do you know any add-ons that may do the trick?

If possible something visually pleasing that may be used in Steercos.

Have a great day!


Answers:
author: IntelliDynamics Administrator
body: Looking for same, a feature similar to Obsidian


Tags: confluence-server

server
Help with Page properties macro report
Asked by Adam Taylor:

Hi, I am using this functionality for the first time and following the guide here: <https://confluence.atlassian.com/conf64/page-properties-macro-936511075.html>

I have multiple projects on the go in Confluence. Each project page has its own RAID log. I've setup page properties macros on each project page where I have listed my issues etc in the table.

What I want is for each project page's items in the RAID log to populate one master RAID log (a sum of all items raised at each project page level).

Using the tutorial i've managed to get the first item from each project page RAID to pull through to the master RAID. However, if Project A has 10 items on its page, one 1 pulls through to the master etc.

What do I need to do to make sure that every listing on each project page pulls through to the master RAID, rather than just the first item?

Thanks


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hi Adam,

The Page Properties Report Macro is great solution when you need to pull page properties containing only one row (column) with data on each page. If you'd like to pull more that one row (column) from each page, you can try our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app (in case you use Confluence Server).

With the help of the [Table Excerpt and Table Excerpt Include](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros) macros you can pull tables containing any number of rows from child pages, from pages by labels or from specific pages:

1. Wrap tables in the Table Excerpt Include macro.

![2019-09-23_14h20_12.png](https://community.atlassian.com/t5/image/serverpage/image-id/67051i099CBDDD769E7C34/image-dimensions/410x230?v=v2 "2019-09-23_14h20_12.png")

2. Insert the Table Excerpt Include macro on the master page, specify the Excerpt name and the Excerpt source.

![2019-09-23_14h21_32.png](https://community.atlassian.com/t5/image/serverpage/image-id/67050iA54989C1E725FFB6/image-dimensions/582x363?v=v2 "2019-09-23_14h21_32.png")

Then you can merge all the tables with the help of the [Table Transformer](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Table+Transformer+macro) macro:

3. Wrap the Table Excerpt Include macro in the Table Transformer macro and select the Merge tables preset.

![2019-09-23_14h22_35.png](https://community.atlassian.com/t5/image/serverpage/image-id/67048iBA698037393E013F/image-dimensions/464x89?v=v2 "2019-09-23_14h22_35.png")

![2019-09-23_14h22_16.png](https://community.atlassian.com/t5/image/serverpage/image-id/67049i2658D78EAA69DB59/image-dimensions/582x344?v=v2 "2019-09-23_14h22_16.png")
No access to confluence after setting permissions
Asked by DVTS:

Hi, after setting the global permissions for my confluence useres, the users get "not allowed" after logging into confluence.

We sync one group from AD.

Here are the permissions:![Unbenannt.png](/t5/image/serverpage/image-id/67045iA19E85DC8DE110EB/image-size/large?v=v2&px=999 "Unbenannt.png")

Does anyone know what i am missing?

Felix


Answers:
author: Dharma Ramos
body: Do they show up in the users list?

comments: author: DVTS
body: Yes, here you see my user:![confluence.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/67169i9F67D531FB33CE67/image-size/large?v=v2&px=999 "confluence.jpg")


author: DVTS
body: The AD group wich was granted access to confluence only had 1 member (other AD group containing the users). After adding the users directly to the group, they can access confluence.


Tags: confluence-server

server