youngmon/atlassian-qna huggingface dataset:
Cascade active incidents.
Asked by Andrew Ketchum:

I know it's possible to change the history, but is it possible to cascade active open incidents? In some cases, when there are long-running issues, the end users have to scroll through however many updates per active incident to see the incident they are looking for.


Answers:
author: John M
body: Hi [@Andrew Ketchum](/t5/user/viewprofilepage/user-id/4545022) ,

While we don't have any built-in way to do that, if you are on the [business plan](https://www.atlassian.com/software/statuspage/pricing) you should be able to achieve that using custom Javascript/CSS by targeting the '**updates'**CSS class which contains the incident's individual updates. Here are some samples of JS customizations for your reference:

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

If you are on the startup plan, you might also be able to do it with only CSS, depending on exactly what you are looking for.

I would suggest having your web developer(s) review.


Tags: cloud
Unable to create a new user via api
Asked by Hemant Chauhan:

When trying to create a new user via API (for Audience-specific page), I am getting the following error: "This organization is managed via Atlassian Site Admin."

Any idea what permission I need to give to be able to automate user creation via api?


Answers:
author: Jesse Klein
body: Hello Hemant,

Welcome to the community. Thanks for the question about adding users via the API. To add a page access user to an audience-specific page, you must use the [Add a page access user](https://developer.statuspage.io/#operation/postPagesPageIdPageAccessUsers) endpoint. The other endpoint that gave you the error is something that we used before switching over to Atlassian Accounts. It is still there because there are permission changes you can make. Hopefully, that helps clear any issues, and you can add your page access users. :)

Regards,  
Jesse


Tags: cloud
Having both public and private pages
Asked by Ashish Thakur:

I would like to have 2 status pages one internal and another public. Is this possible to do this?


Answers:
author: Mubeen Mohammed
body: Hello [@Ashish Thakur](/t5/user/viewprofilepage/user-id/5138679)

This is Mubeen, I will be happy to help.

Yes it is possible to create an Internal Statuspage - Private Statuspage and another page is available to the public - Public Statuspage

You can create a trial page as per your requirement and test it accordingly. You can follow the documentation <https://support.atlassian.com/statuspage/docs/add-a-new-status-page/> to understand the different page types and how to create a test page.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
How to get the SSL certificate for the private statuspage
Asked by Shobha Agarwal:

We would like to know how we can get the SSL certificate for the Private StatusPage.


Answers:
author: Shobha Agarwal
body: Hi [@Venugopala Naidu](/t5/user/viewprofilepage/user-id/1608605)

I have checked this document before, and it is mentioned that we cannot create custom domains for private pages, which will not allow us to create the certificate. Did Atlassian provide the certificate for the private status page?

comments: author: Venugopala Naidu
body: [@Shobha Agarwal](/t5/user/viewprofilepage/user-id/5300278) Unfortunately, private pages cannot use custom domain features as we require \*statuspage.io domain for authenticating employee accounts. Please see the article regarding custom domains and SSL.


author: Venugopala Naidu
body: [@Shobha Agarwal](/t5/user/viewprofilepage/user-id/5300278) Please follow and try to set up the SSL certificate by using below Atlassian documentation and let me know if still facing any issues.

1. <https://community.atlassian.com/t5/Statuspage-articles/Use-Your-Own-SSL-Certificate/ba-p/2013487>

2. <https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/>


Tags: cloud
How can I edit text of a status message without adding a new status?
Asked by Jeff Streber:

We put incorrect text in a status update in Atlassian Statuspage incident notification. When we go to edit the status message text, we dont see how we can only edit the message without adding a new status update? It seems like a very odd limitation. Hopefully I'm missing something!


Answers:
author: Ollie Guan
body: Hi [@Jeff Streber](/t5/user/viewprofilepage/user-id/5299856) ,

edit status name in issue attributes.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-statuses-resolutions-and-priorities/>

![QQ??20230824103628.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/276804iEBEE95A8D15EE6F6/image-size/large?v=v2&px=999 "QQ??20230824103628.jpg")

comments: author: Jeff Streber
body: Thanks Ollie! Sorry I'm asking about Atlassian Statuspage, not JIRA. Perhaps I posted in the wrong place?


Tags: cloud
Filter incidents without api-key
Asked by Raghav, Praveen:

Is there a way to filter the incidents based on text without using api-key?

Sample:

<https://status.twilio.com/api/v2/#incidents-all>

We have filter functionality (*q=*) in V1. But this requires api-key.

<https://developer.statuspage.io/#operation/getPagesPageIdIncidents>


Answers:
author: Alan Violada
body: Hey Raghav, thanks for reaching out with this question.

The public Status API does not currently support query parameters for filtering the results, so in this case, you would indeed have to use the authenticated API, or alternatively, filter the query results on your side after getting all the data.

Let me know if you have any questions!

Regards,

Alan
How to subscribe to Statuspage
Asked by RChilli Support:

I am trying to use the statuspage in my application, but not getting any access to it. Please help me how to use it for free or how to subscribe


Answers:
author: Mubeen Mohammed
body: Hello [@RChilli Support](/t5/user/viewprofilepage/user-id/4611668)

This is Mubeen, I will be happy to help.

May I please know if you are noticing any errors while trying to subscribe to Statuspage product?   

If you are getting an error that Statuspage is not available for your site then there is a known issue with the product that is currently being investigated by our Engineering team.

In the meantime, you can find more details about the issue at [CLOUD-11531](https://jira.atlassian.com/browse/CLOUD-11531). The workaround at this point is to sign up to Statuspage on a new cloud Site. Please let me know if the issue is different from the details I have provided so I can help further.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer

comments: author: RChilli Support
body: Hi Mubeen,  
thanks for your help it was a great information but actually we want the status page for the organization we are facing some issues however we are already using Atlassian products, actually we are not able to connect/contact with Atlassian team.  

Regards


author: Mubeen Mohammed
body: Hello [@RChilli Support](/t5/user/viewprofilepage/user-id/4611668)

I am glad the information provided is helpful and sorry to know you are facing issues with Statuspage product subscription. If the issue is different from the details provided above can you please follow the URL <https://support.atlassian.com/contact/> to raise a request with Atlassian support with errors/screenshot information?

Thank you for your time and consideration.

Regards

Mubeen Mohammed

Cloud Support Engineer
Statuspage Webhook Subscriptions for Individual Components
Asked by Caleb Bolden:

We have enabled webhooks for statuspage notifications, however our users are unable to subscribe to individual components via webhooks. Component specific notifications seem to work for sms, email and slack notifications. Has this feature been enabled for webhooks?


Answers:
author: Mubeen Mohammed
body: Hello [@Caleb Bolden](/t5/user/viewprofilepage/user-id/4879346)

This is Mubeen, I will be happy to help.

The component Subscription option is available for the Webhook notification method. This can be modified in two methods.

- As discussed in the documentation [here](https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/) The subscribers need to select the **Subscribe to updates button,** on the Statuspage, enter their email address, and select **Subscribe** again. From the next window, it will allow users to select the specific components that include Webhook notifications.

- The 2nd option is as a product Admin user you can go to <https://manage.statuspage.io/> and select Subscribers \> Go to current Webhook Subscription \> Select recently subscribed URL \> After validating subscriber info Select "Manage Subscriptions" from this section you can select the specific Components the Webhook URL need to be subscribed to.

<br />

If you are finding any technical difficulties with the details shared then you can reach us with the page details at <https://support.atlassian.com/contact/> so we can have this investigated from our end.  

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
Automation - activation word
Asked by Mecias Bueno da Fonseca:

My monitoring system sends the word "triggered" for down and "recovered" for up. Is it possible to configure these words instead of UP/DOWN in the subject?


Answers:
author: Jesse Klein
body: Hello Mecias,

Thanks for reaching out about wanting to use different terms for changing your component statuses. Right now, we don't have any alternatives created that will change the component status. We do have a feature request open with our product team to add this. I have added the community post to the request. Out of curiosity, can you share your monitoring system so I can add that context to the request so we can capture different monitoring systems?

Regards,  
Jesse


Tags: cloud
Discord sent me here to confirm my subscription but I can't because it says its not supported
Asked by _?SON?_ _?CHAEYOUNG?_:

I don't have the button subscribers at the left side of my screen at all.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This suggests that you were using Discord to talk to your community of people, and they have decided to move some, or all, of your conversations there to Slack.

You will need to follow the instructions they have given you for signing up for a new Slack account.


author: Jens Schumacher - Released_so
body: You'll need to provide a bit more context if you want people to help you.  

* What Discord?
* What product are you looking to subscribe to?

comments: author: _?SON?_ _?CHAEYOUNG?_
body: * My discord account got disabled and they sent me here and it's telling me to subscribe to slack subscription


Tags: cloud
Use Azure AD UPN as Email
Asked by Ajay Furber:

Hi,

I have a strange setup when it comes to email and cloud authentication and this is currently causing me some problems with Crowd. Currently I use Azure AD to provision my accounts, add to groups etc and sync to crowd. My actual email is handled by Google Apps with is automatically provisioned by AzureAD when a new user is created.

This therefore means that Azure AD has no email attribute for any user (although their AzureAD UPN does match their primary email in Google Apps) and this therefore means that Crowd does not have any knowledge of the user's email.

Is there any way now to tell crowd to use the UPN as the users email rather than pull the default email attribute from Azure AD? Currently users can't receive any email as their profiles have no values assigned.

Thanks

Ajay


Answers:
author: Bruno Vincent
body: Hi [@Ajay Furber](/t5/user/viewprofilepage/user-id/3978412)

As per [Atlassian's documentation](https://confluence.atlassian.com/crowd/configuring-azure-active-directory-935372375.html#ConfiguringAzureActiveDirectory-Fieldmapping), Crowd's email attribute is mapped with Azure AD 'mail' attribute. The problem is that only Azure AD users with an Exchange Online mailbox have a 'mail' attribute.

You might want to take a look at the [ODCC add-on](https://marketplace.atlassian.com/apps/1216544/office-365-directory-connector-for-crowd?hosting=server&tab=overview) which [allows](https://www.cleito.com/products/odcc/documentation/#emptymail) to use Azure AD 'mailNickname' attribute (which is always provisioned) concatenated to the '@' character plus the value of your domain name.

(Disclaimer: I work for the vendor of the ODCC add-on)
Samba Ad Dc Connector Problem
Asked by INTERKOD BIM_Yaz?l?m:

**Test failed**

There was a problem communicating with the LDAP server: \[LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1\]; nested exception is javax.naming.AuthenticationException: \[LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1\]

<br />

When i try to connect to my samba ad dc machine, it always gives me this error.

Is not samba ad dc supported by Crowd as a connector?

Thanks.


Answers:
author: INTERKOD BIM_Yaz?l?m
body: I've found the problem. I used plain account name for authentication like "john". Problem is I must use "john@example.local" for username. Now, I can authenticate as expected.

Thanks for feedback.


author: Nic Brough -Adaptavist-
body: It's fully supported. The error message you're getting appears to be a fault with your settings. See [https://community.atlassian.com/t5/Crowd-questions/Samba-Ad-Dc-Connector-Problem/qaq-p/1436163?utm_campaign=immediate_general_question\&utm_content=topic\&utm_medium=email\&utm_source=atlcomm](https://community.atlassian.com/t5/Crowd-questions/Samba-Ad-Dc-Connector-Problem/qaq-p/1436163?utm_campaign=immediate_general_question&utm_content=topic&utm_medium=email&utm_source=atlcomm)

comments: author: INTERKOD BIM_Yaz?l?m
body: Hey Nic. Link you provide is the same thread as this. I think there is a problem with the link you want to include.


author: Nic Brough -Adaptavist-
body: Eep, sorry, yes. Must have copied from the wrong tab.

<https://confluence.atlassian.com/kb/common-user-management-errors-820119309.html#CommonUserManagementErrors-ActiveDirectoryError49> is what I meant to give you


Tags: active-directory

samba
After upgrading from 4.0.0 to 4.1.0 I don't see any content (users, groups, directories)
Asked by Neal Culiner:

Running crowd 4.0.0 (not identity server) and previous 3.x versions without a problem offering directory for jira, confluence, bitbucket, bamboo, all has been working fine. I updated crowd to 4.1.0 and I don't see any content such as users, groups, directories. I reverted back to 4.0.0 and everything appears again.

Running on Windows Server 2012 R2 backed with SQL Server 2014 Standard.

Any suggestions?


Answers:
author: Marcin Kempa
body: Hi [@Neal Culiner](/t5/user/viewprofilepage/user-id/853526)

Did you manage to solve your problem with Crowd 4.1? It is hard to diagnose the problem without investigating log files or browser console, however in Crowd 4.1 we've changed screens that are responsible for displaying list of users, groups, directories, applications etc. I suspect that you may be getting some errors if you are using https and you do not have proxy host and proxy port set in the tomcat's server.xml. If that's the case then you should also have problems with accessing Crowd's audit log.

Again this is only my assumption based on the provided evidence.

Hope that helps,

Marcin Kempa
Crowd LDAPS Okta Access
Asked by Hans Pesata:

HI!  

We are using Crowd 3.7.0 (Build:#1270 - 2019-10-03.  

We configured the Connector  

Url: ldap://mydomain.ldap.okta.com

SSL: LDAPS  

When we Test the connection, we receive an incomplete error message:  

![crowd_test_error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/102706i90123FBD3C573FEE/image-dimensions/445x117?v=v2 "crowd_test_error.PNG")  

There is no entry in the Log for this error, the Directory Sync works fine.  

The implicit REST Call  

<https://crowd.autsrv.com/crowd/rest/directorymanagement/1/directory/testldap/01234567>  

doesnt return any response and no retrun code.  

Any idea what is going on here ?  

So far we didnt use a certificate when selecting "LDAPS".  

Can this be the reason ? Do we have to use one or is selecting "LDAPS" sufficient ?  

Thanx in advance for any suggestions!  

Regards,  
Hans


Answers:
author: Bruno Vincent
body: Hi [@Hans Pesata](/t5/user/viewprofilepage/user-id/613670)

It works on my dev tenant.

I chose the 'Generic Directory Server' connector and 'LDAPS' as the security protocol.

The URL should be 'ldaps://yourdomain.ldap.okta.com:636'

comments: author: Hans Pesata
body: HI [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)   

Thanx for Your reply!  

Interestingly, after rebooting our Server, the Test worked fine.  

It is something that we have to keep in mind ...  

Regards,  
Hans


Tags: ldap
Cannot use crowd after exceeding user limit (after reducing user limit)
Asked by Trevor Hungerford:

Hi

We have a crowd licence that connects to a user group in our active directory.

Or 50 user limit was exceeded when someone was added to the group, and I keep seeing this error after reducing the numbers back to \<50 in the AD group.

How do I fix this?

![Untitled.png](/t5/image/serverpage/image-id/102629iF47AE0548FFCA97F/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Bruno Vincent
body: Hi [@Trevor Hungerford](/t5/user/viewprofilepage/user-id/3353892)

Please follow the instructions that you will find on this page: <https://confluence.atlassian.com/crowd/licensing-17956964.html>

In a nutshell you just need to enter an evaluation license then reduce the number of users (you might need to force a synchronization with AD if you already removed users from AD) and recalculate your user total. Finally, replace the evaluation license with your own license.

comments: author: Michael von Rhein
body: We ran into the same issue, with a server hosted crowd.

Unfortunately now there are no evaluation-licenses anymore, is there another trick?
CORS FAiled Warning in Jira
Asked by Deepak Mammen:

Receiving below Warning in Jira

2020-07-02 04:29:28,641 http-nio-8080-exec-10 WARN /rest/webResources/1.0/resources \[c.a.p.r.c.security.jersey.XsrfResourceFilter\] Additional XSRF checks failed for request: <https://jira.junipercloud.net/it/rest/webResources/1.0/resources> , origin: <http://jira.junipercloud.net> , referrer: <http://jira.junipercloud.net/it/secure/Dashboard.jspa> , credentials in request: false , allowed via CORS: false

Base Url is <https://ira.junipercloud.net/it/>

Why did XSRF checks fail?

What changes needs to be done to fix this?


Answers:
author: Italo Qualisoni [e-Core]
body: In the logs you can see that the request is using **https** but the origin is on **http**

This looks like a miss configuration in your server.xml file.

Have you perform some recent upgrade? I'm asking because server.xml file is usually overwritten during the upgrade process.

If you are running behind a proxy, can you check if the Connector attribute under your server.xml contains the below attributes:

    proxyName="jira.junipercloud.net" proxyPort="443" scheme="https" secure="true"

See below a Confluence KB that describe the same issue:

<https://confluence.atlassian.com/confkb/after-upgrading-confluence-you-are-unable-to-create-new-pages-or-spaces-785457379.html>

comments: author: Deepak Mammen
body: Thanks ,

But I checked server.xml multiple types.

We set it correctly.

Is there any other place, where I can check where origin and referrer is set.

Why it says origin is http

Thanks,

Deepak


author: Italo Qualisoni [e-Core]
body: Hi Deepak,

You can find more details here:

<https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html>

In case you modify the server.xml you will need to restart the application in order to apply the changes.

When did this start to happen?


author: Deepak Mammen
body: We started getting it recently.

Not sure the exact reason


author: Italo Qualisoni [e-Core]
body: I think if you checked the server.xml file and it's correct you should look into Atlassian support channel. Another good practice is redirect http traffic to https on your proxy, maybe it's allowing http as well?

Also I work as consultant at e-Core and we have the expertise to assist you troubleshoot this issue, if that interest please contact me at italo.qualisoni@e-core.com and I'll redirect your request internally.


author: Italo Qualisoni [e-Core]
body: Hi [@Deepak Mammen](/t5/user/viewprofilepage/user-id/3694881) ,

How is your troubleshooting going? Any progress with this issue?


author: Deepak Mammen
body: No progress,


author: Eric0929
body: you may try to add [http://jira.junipercloud.net](http://jira.junipercloud.net/)to the **Allowlist** .   
IF that's OK. means someone use not https to access.


Tags: cross-origin

jira
Crowd Server licence
Asked by Jean-Christophe DOBRAZIC:

Hello,

We get this error message :  
Your current license does not permit the number of users you have configured in Crowd, please upgrade to a new license, or contact Atlassian sales support.  
We have 52 current users instead of 50 limited users.

I would like to remove some left people accounts but I can't leave this page which is asking me to update the licence key

Could you help me to delete some non used accounts and get the Crowd access back please ?  
Thank you.


Answers:
author: Bruno Vincent
body: Hi [@Jean-Christophe DOBRAZIC](/t5/user/viewprofilepage/user-id/3989860)

Please follow the instructions that you will find on this page: <https://confluence.atlassian.com/crowd/licensing-17956964.html>

In a nutshell you just need to enter an evaluation license, then reduce the number of users and recalculate your user total. Finally, replace the evaluation license with your own license.
Crowd: User invite/onboarding flow with other products (Jira, Confluence, Bitbucket)
Asked by Matthias Kannenberg:

Hi,

we have a full Atlassian stack (Jira, Confluence, Bamboo etc) and user management is done via Crowd.

I would like to know what the supposed/designed workflow is if we want to onboard a new user which should only use some of the products but not Crowd itself.

What we are currently doing:  
1) Create the user in crowd with all necessary details and a temporary password  
2) Add the new user to all desired groups  
3) Click the password reset page, which will send a password change link to the user via mail  
4) The user gets to a password change dialog and changes the password (up until here this is fine)  
5) (The problem) After successfully changing the password, the User is directed to the Crowd login page, where he has no access (we obviously do not allow all users Crowd access) so if the user now tries to input their new credentials they will fail and with a "username/password wrong" error message  

Now, while this is all clear and expected from a technical perspective, it is quite bad UX and has lead to confusion ("I changed my password but now I can not log in!") in the past, So I would be interested if we are missing a "right" way.. If we would only use Jira without Crowd I believe there is a proper invitation workflow? Also, we have users which are allowed to f.e. Bamboo for deployments but not into Jira, so having a password change option in Crowd is great, it's just that everything after is very confusing?


Answers:
author: Ed Letifov _TechTime - New Zealand_
body: How exactly do you prevent users from Crowd access?

Is there a group-based restriction in "Directories \& Groups" on your main user directory mapping in Crowd applications set on Crowd Console itself?

Is there actually any reason to prevent users from Crowd access? After all unless they are admins in Crowd they only get a very basic profile-like portal that would allow them to view their own info, change password etc.?