youngmon/atlassian-qna huggingface dataset:
conversion to new editor failed - We could not display the content
Asked by Andres Parraguez:

Hi

I used the option to migrate the page to the new editor, I saw the preview page and everything looked normal, but the page now s black with a message

We could not display the content, refresh and try again

But the refresh did not solve the problem.


Answers:
author: Shannon S
body: Hello Andres,

Thank you for contacting us about this. Can you tell me if this is the only page that's happened to for you? On that page, were there any particular macros being used? I've noticed that this error happens sometimes when there's a macro on the page causing an issue.

To know for sure, we'd want to have a look at your Confluence site logs, and obtain [a copy of a recorded HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from you. For this, I recommend that you raise an issue with [Atlassian Cloud Support](http://support.atlassian.com/contact) so we can investigate the cause. If you're not [an eligible use](https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html)r on your account to raise a support ticket, you can report this to your administrator, who will be able to raise the request for you.

Take care,

Shannon

comments: author: Andres Parraguez
body: Hi Shannon

Yes, these are the macros:

1) Background Color

2) Table of Contents

3) Tasklist

We have many links to other pages, the rest is a simple text (no images)

Cheers, Andres


author: Shannon S
body: Hello Andres,

Thank you for those details. At this point, we will want to take a look at your site so we can determine the issue. It will require a ticket with [Atlassian Cloud Support](http://support.atlassian.com/contact).

Could you please raise this with your Cloud site admin, and have them raise that ticket? They will then be able to give us permission to access your site and look into your issue.

Take care,

Shannon


Tags: cloud
Confluence Server App managed app config .plist template
Asked by Ralf Dahmen:

Dear Community,

We are using confluence Server (onPremise) as wiki software and now trying to rollout the confluence server app to the company owned iphones, manged in MobileIron MDM (onPremise).

So provide some more usability to our customers, we are trying to use an managed app config to push the wiki url directly in the app.

Unfortunatelly, it doesn't seem to be working right now.

Can somebody please provide an .plist-Config template?

I tried around with

```
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0"><dict><key>title</key><string>My Confluence Site</string><key>baseURL</key><string>https://conf.example.com</string></dict></plist>
```

And (according to [this](https://help.qlik.com/en-US/sense-admin/June2020/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/SenseMobile/Configuring-the-Qlik-Sense-Mobile-app-hub-list-with-MobileIron.htm))

```
<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE plist PUBLIC "-//Apple//DTF PLISR 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>mdm</key>
<string>[ { "title" : "My Confluence Site", "baseURL": "https://wiki.example.com" } ]</string>
</dict>
</plist>
```

Sadly, without any success

Thanks


Answers:
author: Mark Smith
body: I got this to work using the following:

\<dict\>  
\<key\>sites\</key\>  
\<string\>\[{ "title": "My Jira Site", "baseURL": "[https://jira.example.com"}\]\</string](https://jira.example.com"}]</string)\>  
\</dict\>


author: Nic Brough -Adaptavist-
body: For most people, you'll need to explain what the plist is. I have a feeling you might be better off asking this on a site that's about deploying things this way, rather than an Atlassian forum.

comments: author: Ralf Dahmen
body: Hi Nic,

Thanks for the answer.

According this [Documentation article](https://confluence.atlassian.com/doc/mobile-device-management-mdm-993923036.html) it should be possible to use confluence server app with managed app config.

According to our MDM Documentation, managed app configs can only be uploaded in .plist format, so i'm trying to figure out, how to convert the .json syntax from the article to the .plist syntax.

Unfortunatelly, without any success.

This is clearly no issue of the app or config deployment rather than the app-config communication.

Therefore i'm hoping somebody figured out how to to it.


author: Nic Brough -Adaptavist-
body: Makes sense, it is worth asking in case some of us have done this sort of thing for an Atlassian system.

I'd guess by the lack of response that not many have enough experience that might be of help to you. I do hope you've asked in places that might be a bit more familiar with creating plists. It may be they can give you some generic stuff where we can be a bit more helpful in converting specific bits of it.


Tags: confluence-server

server
How to paste a chart using markdown
Asked by bvpmiranda:

When my company was using Jira on its own server, I was able to use the markdown macro and in it I could paste a chart using the chart syntax. e.g.:

    {chart:type=pie|title=Fish Sold}|| Fish Type || 2004 || 2005 |||| Herring | 9,500 | 8,300 ||| Salmon | 2,900 | 4,200 ||| Tuna | 1,500 | 1,500 |{chart}

But now on the Jira Cloud we don't have this macro anymore, now we can just paste the markdown on the page directly.

Having said that, the chart markdown is not working anymore.

Does anybody have an idea if there's a new syntax for it or it won't just be possible anymore?


Answers:
author: Nicole
body: The [road map](https://support.atlassian.com/confluence-cloud/docs/confluence-cloud-editor-roadmap/) says that Insert markdown is available; however, "supports all commands except \|\|table\|\| converts when pasted".

comments: author: bvpmiranda
body: Thanks Nicole, but it's still weird base on this you provided.

I'm able to paste tables, not using \|\|Table\|\| but still.

Only the chart is not working.

I think the syntax might have changed and I can't find the new syntax.


Tags: confluence-cloud
Can I set a groups access to only view and comment but not edit?
Asked by Hue Chen:

I am using Confluence like an internal wiki. We have senior people creating pages. I would like to set the permissions so that the other users are able to view and comment but not create or edit pages. Is this possible?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: The "Pages" [Space Permission](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) is what controls the ability to Create and Edit pages. so you will need to allow only the "senior people" that need to create and edit to have this permission.

Everyone else should have (only) "View" and the appropriate "Comments" and "Attachments" permission that you require. Senior people will need these perms as well.


Tags: cloud
I want to change my email and I am not admin
Asked by Manar Kamal:

I want to know how can I change my email address for my current account  
or simply I want to know who's my account admin? if he/she can help in such thing


Answers:
author: Manar Kamal
body: [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201) yes it helped alot :)  

Thanks a million for your support.  
Have a nice day :)


author: Andrii Maliuta
body: [@Manar Kamal](/t5/user/viewprofilepage/user-id/4021676)

If you just successfully changed Email in your Profile and did not see "**You cannot edit the Full Name or Email fields as you are not using Confluence to manage users**"

![image2017-2-17+12_2_58.png](https://community.atlassian.com/t5/image/serverpage/image-id/103849iF190B1B8174C6134/image-dimensions/395x349?v=v2 "image2017-2-17+12_2_58.png")

then Confluence Internal Directory (not external one) is used and the data in your profile and other users can be changed using the Profile UI.

You can ask someone from your organization with **admin** rights to check how User Directories are configured in your Confluence.

Here is the link to Atlassian documentation on UD - <https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html>

Hope this helps.


author: Andrii Maliuta
body: Hello [@Manar Kamal](/t5/user/viewprofilepage/user-id/4021676) .

If your Confluence instance is not using Active Directory for users database (LDAP/SSO), you can change the Email parameter in your **Profile**.

Click on your profile picture -\> then **Profile**.

In Profile menu click **Edit Profile** in the top right corner and there you can change settings like Email, IM, Full Name, Phone etc.

If AD is used - all parameters for users usually are changed there.

Thank you


author: Manar Kamal
body: Hello [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201) ,  

First of all, Thanks alot for your support :)  

Second, I only have another question if you could help , How could I know whether I'm using Active Directory for users database (LDAP/SSO) or not ??

Thank you.
Policies read receipts
Asked by Charlo'Galea:

I would like to know if there is a way for some of our policies which are available to our employees on our Confluence page to produce read and acceptance receipts once these policies are clicked / accessed / opened by new or existent employees. I am imagining ideally something that gives us a receipt that the employee/s read and understood the policy and also a notification to the employee/s that that have accepted the policy and if they have a query / disagreement on it they can refer to the right person / owner of the policy

These receipts are valuable to us for audit and compliance reasons. Any help on this please?


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Charlo'Galea](/t5/user/viewprofilepage/user-id/3944800) ,

Confluence Cloud allows you to do this with addons from the marketplace.

For example Document Control [https://marketplace.atlassian.com/apps/1217765/document-control-for-confluence-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1217765/document-control-for-confluence-cloud?hosting=cloud&tab=overview) or [https://marketplace.atlassian.com/apps/1215729/comala-document-control?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1215729/comala-document-control?hosting=cloud&tab=overview) might fit your use case.

My recommendation is to try and see which fits your use case best.


author: claudioac
body: Thank you [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) for mentioning **Comala Document Control** as a solution for [@Charlo'Galea](/t5/user/viewprofilepage/user-id/3944800) question.

We leverage page workflows to enable "states" for a Confluence page - for example: draft, approve, rejected or published; here is a list of what you can do with them - [link](https://wiki.comalatech.com/display/CDCCL/Comala+Document+Control+Workflows "Comala Document Control workflows - overview").

Also take a look at the options we offer for [reviewing content in Confluence](https://wiki.comalatech.com/display/CDCCL/Reviewing+Content "Comala Document Control - review content").

Here is a video for an explanation of how to create customized approval processes in Confluence Cloud :)

<https://www.youtube.com/watch?v=pvE_prp5KNI>

If you need something more specific, let me know and we can jump on a quick call.


Tags: cloud

document-management
Is there a way to accurately audit user changes with collaborative editing enabled?
Asked by Ryan Wild:

Hi Folks,

Apologies if this has in fact been asked before, my google skills are not helping me.

I've been setting up Confluence now and we've got users that are actively using it, however one of our requirements is that all changes must be attributable back to the user that made them, and not another person. Mainly so someone can't 'Sneak in' and make a change to 'Frame' the other person editing it sort of thing.

From what I can see, the only way to do this is to disable collaborative editing entirely (Which we've done so far), I'm wondering if there are any tools / add-ons that can be used that accurately audit the changes that the individual users make to the pages? I'm keen to re-enable collaborative editing, but need to be able to put something in place to make sure we don't end up potentially getting 1 person in trouble for something "They wrote" when in fact there were 11 other people there editing the page at the same time.

Any guidance here would be great :)


Answers:
author: Diego
body: Hello [@Ryan Wild](/t5/user/viewprofilepage/user-id/2768276) !

As I understand, you need to have the exact information of who added any specific part of the page edit. This does sound useful to avoid problems, as you have stated.

However, this is not available natively in Confluence. Here is an excerpt from our documentation:
> ***Limited content auditing***
>
> *We don't yet have the same auditing capabilities with collaborative editing. All page changes are currently attributed to the person that publishes the page, rather than the person who made each specific change.*

Here is the complete document:
> * [++***\[Confluence Server\] Collaborative Editing***++](https://confluence.atlassian.com/doc/collaborative-editing-858771779.html)

The next best thing I could manage to find were plugins from our marketplace that would make it possible for you to enforce approval workflows before pages are published:
> * [++***\[Atlassian Marketplace\] Confluence Server -- approval***++](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=approval)

I hope this helps! Let us hear from you.
Import word to new template
Asked by Shaohang Cui:

Currently I could import word (with split) to create multiple documents. However, it seems the old editor is still used. Is there a method to generate documents with new editor?


Answers:
author: Vronik
body: I hope it is solved, if not you can always take a look at this

<https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/>

<https://community.atlassian.com/t5/Confluence-questions/Importing-a-word-template-into-Confluence-or-creating-complex/qaq-p/849895>


Tags: cloud
Is it possible to spread a param from a field to multiple macros ?
Asked by Anthony Mendez:

Hi all,

I'm new on creating user macros. I checked on the internet for solutions, but I couldn't find anything that'd answer my question.

++Context++ : All the pages on my Confluence are created using "Model Pages". In those pages there're a few macros that execute JQL scripts. And the only thing that change in the scripts on the different pages is an IssueKey.

++Question++ : Is it possible to have a field on my page that would allow me to enter my IssueKey only once and that could be used as a param in any macros of the same page ? (I know I could use the title of the page to "store" the key and then use getTitle() and do a sub-string, but I don't want it to appear in there).

I don't know if I am clear enough, so don't hesitate to ask me if you need more explications.

Thank you for you help.

Anthony M.


Answers:
author: Diego
body: Hello there!

As I understand, you want to develop a series of macros for the cloud platform and need them to fetch all the same variables.

I believe that you will have better results if we look for assistance inside our sister community, the Developer Community.

You can reach it here:
> * ++***[\[Atlassian Developer Community\] Confluence developer](https://community.developer.atlassian.com/c/Confluence)***++

Let us hear from you!


Tags: cloud

user-macro
Cannot create new page
Asked by Harry Turner:

I'm hoping you can help Atlassian Community :0)

I've recently created a new, free account. Setup a new space, edited the overview page but cannot create a new page within the space.

Looking next to the 'Pages' section in the sidebar there isn't the expected 'add page' option.

![Screenshot 2020-07-21 at 12.27.18.png](/t5/image/serverpage/image-id/103817i9228ED23F64B53EC/image-dimensions/157x244?v=v2 "Screenshot 2020-07-21 at 12.27.18.png")

It doesn't look like a permissions problem as the free account doesn't allow permissions to be changed.

Am I missing something obvious? Thanks for your help everyone!


Answers:
author: Harry Turner
body: OK - I feel a bit silly now!

Found the link at the top of the page here:

![Screenshot 2020-07-21 at 12.37.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/103818iBA52FD724E809DB2/image-dimensions/439x95?v=v2 "Screenshot 2020-07-21 at 12.37.47.png")

\[facepalm\]


Tags: cloud
Unfollow space overview page created by me
Asked by Richard Herzog:

I created a space which I do not want to follow (at all). The space is "unstarred" and I do not watch any page in that space. Still I'm receiving notifications when something in the overview page has changed. Is there any possibility to get rid of those notifications? (Besides having this page copied by someone else and delete the original one?)


Answers:
author: Monique Khairuliana[ServiceRocket]
body: Try checking if you're still watching that page/space from your notification settings by going to [https://\<your_company\>.atlassian.net/wiki/users/viewnotifications.action](https://mkhairuliana.atlassian.net/wiki/users/viewnotifications.action)

comments: author: Richard Herzog
body: Did that. Neither do I watch the space, nor any page in that space.


Tags: cloud

confluence-cloud
New editor: nest macro in panel macro
Asked by ryder:

In the old editor it was possible to create a panel with the panel macro and, after that, put another macro inside the panel (e.g. TOC macro).

How can I do this with the new editor?

Regards,

ryder


Answers:
author: Francois D_Agostini
body: I have the same question as you.

Previously, I used to nest my TOC macro in a panel macro to create some borders. Now I can't do it anymore. The Panel macro will not let me nest another macro inside it

Is this a feature or a bug ?

thanks for any answer


Tags: cloud

editor

macro

panel
change the language
Asked by Bahman Sharzad:

I have confluence install in ubuntu server.

My issue is language is danish . i want to change it to english.

Under configuration and language i change it to english. but nothing change. still is in danish.


Answers:
author: Monique Khairuliana[ServiceRocket]
body: Have you tried changing it from your [user settings](https://confluence.atlassian.com/doc/edit-your-user-settings-1016023.html)?

If that does not help, try these as well:
> * The language that you choose by clicking an option at the bottom of the Confluence login screen. Confluence stores this value in a cookie. When the cookie expires, the setting will expire too.
>
> * The language set in your browser. The browser sends a header with a prioritized list of languages. Confluence will use the first supported language in that list. Confluence administrators can disable this option by setting the `confluence.browser.language.enabled` [system property](https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html) to `false`.

Ref: [Other settings that affect the language](https://confluence.atlassian.com/doc/choosing-a-default-language-214860191.html)

comments: author: Bahman Sharzad
body: Thank you very much its working in english now.


author: Monique Khairuliana[ServiceRocket]
body: No problem at all, it'll be great if you can vote and accept my answer :)


Tags: confluence-server

server
Include page macro - error
Asked by Nik Stas:

Hi.

I have Confluence server 7.4.0. When i trying post a Include page macro, i see error:

**Error rendering macro 'detailssummary'**

Comparison method violates its general contract!

who knows what the reason is?


Answers:
author: Iwen Su
body: I figured it out - I put your fix in the "sort by" field. What is that setting btw and why did it work?


author: Iwen Su
body: Hi there - where did you implement that fix? I am getting the same error. Is that a filter?


author: Nik Stas
body: fixed:

```
-Djava.util.Arrays.useLegacyMergeSort=true
```


Tags: confluence-server

server
Change URL
Asked by Ewa Grzesik:

Hello, is there any way to change the atlassian URL. I'm referring to my workspace in Confluence.

Thanks!


Answers:
author: Phill Fox
body: Hi [@Ewa Grzesik](/t5/user/viewprofilepage/user-id/4020807)

Welcome to the Atlassian Community where other users aim to help by providing answers to questions. Please take the time to look and see if your question is already covered by any of these answers.

<https://community.atlassian.com/t5/Confluence-questions/change-base-URL-in-confluence-cloud/qaq-p/1413561>

<https://community.atlassian.com/t5/Jira-questions/Change-JIRA-Cloud-base-URL/qaq-p/864516>

<https://community.atlassian.com/t5/Confluence-questions/Change-Confluence-Base-URL/qaq-p/1331987>

If you are prepared to move your site you can follow the instructions at [https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html?_ga=2.50488877.528335230.1584320237-1478559027.1570682324)

As you will see there are a large number of questions in here that at present it is possible to change the base URL from blah.atlassian.net to newname.atlassian.net by submitting a support request.

In addition please add your vote to this ticket <https://jira.atlassian.com/browse/CLOUD-7184> to encourage Atlassian to implement this change.

There are a couple of solutions becoming available that will offer a cloaking service for you allowing you to retain your existing URL but making it appear as a different URL.

Kind regards

Phill


Tags: cloud
not able to attache any pdf to confluence
Asked by Babita Dash:

while attaching a file, an error is appearing saying, server not available.

can anyone help me with this?


Answers:
author: Shannon S
body: Hello Babita,

Thank you for reporting this issue.

To confirm, does this error occur whenever you try to attach any PDF at all? Can you tell me if it also occurs if you tried to attach another kind of file?

There are a few things I can recommend trying:

1. See if the problem occurs on another browser, workstation, or from another network.
2. Check with your colleagues to see if anyone else is experiencing the same issue.
3. Verify if the problem occurs across all Confluence spaces and pages.
4. In your browser, navigate to Developer Tools \> Network tab. See if you notice any error messages that point to what is preventing you from uploading the attachment.
5. Reset your browser cache, and try in Incognito Mode (aka Private Browsing) and see if the issue persists.
6. Finally, ensure that all browser add-ons are disabled, in case that one of these might be causing the issue.

Failing that, I would recommend that you get in touch with your Confluence site admin, so they can have a case created with [Atlassian Cloud Support](http://support.atlassian.com/contact/) in order to determine what the issue might be.

Take care,

Shannon


Tags: cloud
Other domains have been redirected to confluence page
Asked by likechen:

Hi, I have set up wiki.domain.com to access confluence page. It should be the only link to access confluence page, but when I enter other domains, like sth.domain.com, it will be auto direct to wiki.domain.com. How to fix this?


Answers:
author: Monique Khairuliana[ServiceRocket]
body: Natively Confluence server does not have this function. The setting might be in proxy side, like mentioned here [How to redirect Confluence users to a new URL](https://confluence.atlassian.com/confkb/how-to-redirect-confluence-users-to-a-new-url-976758203.html)


Tags: confluence-server

server