youngmon/atlassian-qna huggingface dataset:
Not able to delete/edit attachments
Asked by Jessica Bookalam:

I'm trying to organize Media Assets within Confluence Attachments. I can't rename, edit labels or delete attachments on a Page I created in a Space I am the administrator for... When I click the label edit button nothing happens. I'm stumped and could use some help. Anyone have some insights on this?

![Image 3.png](/t5/image/serverpage/image-id/209780i06FD149E1848CD28/image-size/large?v=v2&px=999 "Image 3.png")Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jessica Bookalam](/t5/user/viewprofilepage/user-id/5002252) ,

please could you check if you are able to edit/delete them going to a specific page in wich the attachment has been uploaded?

Fabio

comments: author: Jessica Bookalam
body: Hi Fabio,

Yes, I can edit them in the page but would love to be able to manage them at a larger scale through the Attachment option in the Space Settings.

Thanks


author: G subramanyam
body: Good afternoon [@Jessica Bookalam](/t5/user/viewprofilepage/user-id/5002252) welcome to the Atlassian community.

Please be informed, at this moment on the Confluence cloud instance ( my personal site), the attachments are editable and renamable.

Sample ss below:

![screen shot.png](https://community.atlassian.com/t5/image/serverpage/image-id/209794iF3BA7EA5278CA7AE/image-dimensions/379x225?v=v2 "screen shot.png")

Also, I don't think labels are editable as I couldn't able to see that option.


Tags: cloud

confluence-cloud
Team members are unable to submit requests through my task manager.
Asked by Jennifer Reitz:

When teammates try to submit a task request to me, the following error message appears: "Task Manager add-on could not find compatible Task Manager REST API Extender plugin installed on Jira. Please use the documentation to install compatible version of the plugin on Jira."

What does this mean and how do I fix it? Thank you!


Answers:
author: Trudy Claspill
body: Does it work for them to submit a task request to any other user?

The error message is referring to needing to have a compatible version of [this app](https://marketplace.atlassian.com/apps/1219649/task-manager-rest-api-extender-for-jira?tab=overview&hosting=datacenter) installed on the Jira server where Confluence is trying to create the requests.

To fix this a Jira Administrator for that Jira system would need to get a compatible version of the app installed.
Creating Page via API - page tree macro
Asked by Zain Ali:

Hi,

I am creating confluence pages via API.

I want the page to have page tree with @self as root.

I can do this in confluence but not sure how to do it via API.

Any help is appreciated!


Answers:
author: Levin Oertle
body: In the API doku I found this part and like this it works: {#toc-hId--498391368}
-------------------------------------------------------------------------------

> *The updated body of the content. Does not apply to attachments. If you are not sure how to generate these formats, you can create a page in the Confluence application, retrieve the content using [Get content](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content/), and expand the desired content format, e.g. `expand=body.storage`.*

You will get something like this:

```
<p><ac:structured-macro ac:name="pagetree" ac:schema-version="1" ac:local-id="LOCAL_ID" ac:macro-id="MACRO_ID"><ac:parameter ac:name="root"><ac:link><ri:page ri:content-title="@self" /></ac:link></ac:parameter><ac:parameter ac:name="expandCollapseAll">true</ac:parameter><ac:parameter ac:name="startDepth">1</ac:parameter></ac:structured-macro></p>
```

If you now create a page over api you can just pass this code block with the item.

Should look something like this:

```
{
"title": "YOUR_TITLE",
"type": "page",
"space": {
"key": "YOUR_SPACE_KEY"
},
"status": "current",
"ancestors": [ 
{ 
"id": "SOME_PAGE_ID" 
} 
],

"body": {
"storage": {
"value": "<p><ac:structured-macro ac:name='pagetree' ac:schema-version='1' ac:local-id='LOCAL_ID' ac:macro-id='MACRO_ID'><ac:parameter ac:name='root'><ac:link><ri:page ri:content-title='@self' /></ac:link></ac:parameter><ac:parameter ac:name='expandCollapseAll'>true</ac:parameter><ac:parameter ac:name='startDepth'>100</ac:parameter></ac:structured-macro></p>", 
"representation": "storage"
}
}
}
```


author: Neil
body: Hi [@Zain Ali](/t5/user/viewprofilepage/user-id/4617760). Check out the Copy page hierarchy API method.

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content---children-and-descendants/#api-wiki-rest-api-content-id-pagehierarchy-copy-post>

From the docs: *Copy page hierarchy allows the copying of an entire hierarchy of pages and their associated properties, permissions and attachments. The id path parameter refers to the content id of the page to copy, and the new parent of this copied page is defined using the destinationPageId in the request body.*


Tags: api

cloud

confluence-cloud

rest-api
Users unable to log in to Confluence
Asked by Aashna Kumar:

Active users are suddenly unable to log into Confluence and its showing them different errors.

For some users it says: "you cannot access"

For some it says: "Not permitted"

For some it says: "login failed"

Please advice the way forward.


Answers:
author: Alan Stephenson
body: To add what the previous person posted, not permitted could be due to page restrictions or space permissions. Make sure the user exists in the space or has permissions in the space.   

Login error - check and reset the user failed login count.   

Hope that helps.


author: Fabio Racobaldo _Herzum_
body: Hi [@Aashna Kumar](/t5/user/viewprofilepage/user-id/5001330) ,

welcome to the Atlassian community!

All three errors are different :

* You cannot access - it means that user has not application access
* login failed - it means that user uses a wrong password
* Not permitted - it means that user has no enough grant for access page

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Need DB query to get pages without parents
Asked by Matt Donagan:

We recently had an issue where a page had no parent page and it was not showing on the sidebar, although the page was directly accessible. I fixed the issue by "moving" the page and listing the correct parent during the move.

I would like to query the database (Postgres) to see how many other pages do not have a parent page listed, in order to see if we have other pages with the same issue.

I need help with that query.

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: The database is not a good way to do this, you'd have to go digging through several different tables, making negative searches (you're actually looking for a record that isn't there, so you'd actually need to be searching for every parent-child relationship and then subtracting that from a list of pages, and then working out which ones of those are root pages and which are orphans)

It is far easier to go to Space Settings -\> Manage pages -\> Hidden, where Confluence will list them so you can get to them quickly.

I'm not sure why Atlassian changed the name to "hidden", when "orphan" was more clear (maybe it's only clear to English speakers?). The URL still has orphan in it, the example I traced through because I wasn't sure where they'd moved it to in the new admin layout was <https://aclsandbox.atlassian.net/wiki/pages/listorphanedpages.action?key=HNM>


Tags: confluence-server

server
External Link to Confluence Page by Title
Asked by Stew Armbrecht:

I have an excel document that has confluence page titles. I would like to create links in the Excel document to confluence pages using the page title. Is this possible? So far it seems that all links to confluence pages from external locations (like excel) require the page Id (which I do not have).


Answers:
author: Nic Brough -Adaptavist-
body: If you were using "friendly names", you could use those. They are available when you don't use any special characters in the name of a page.

But I think the best answer is to use the short link of your page. This won't change if you rename or move the page (it will if you move to a new server/domain).

For any page, go to the tools menu, advanced and then page information, you'll see a short link in there.


Tags: cloud

confluence-cloud
Jira links Teams Calendar
Asked by Ana Martinez Arroyo:

Hello!

Apparently we have an issue with the jira links when using Teams Calendar in Confluence DC.

The links are well set in both ways (picture), but when we try to add an event "Jira issue date" , the screen doesnt display the options of project or JQL filter in order to add a Jira issue date.

I tried to erase and recreate the links in both ways

The logs we had: **ERROR \[http-nio-10443-exec-4\] \[calendar3.rest.ExceptionMappers.GeneralExceptionMapper\] getResponseError General exception happen on calendar resources**

Jira and Confluence are in DataCenter

Can someone try to explain me why this happens?

Thank you!![Capturecal.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209952iEF23EF243580D2E7/image-size/large?v=v2&px=999 "Capturecal.PNG")


Answers:
author: Ana Martinez Arroyo
body: Hello!

We have 3 different instances of Jira, 2 of them work alright with calendar (we are able to ad events) but the third one doesnt work

Yes, that happens to every user

We recently upgrade frome Confluence 7.3.2 to Confluence 7.13.7 DC


author: Trudy Claspill
body: Hello [@Ana Martinez Arroyo](/t5/user/viewprofilepage/user-id/4570073)

There is no picture attached to your post.

What are the versions of Jira and Confluence being used?

comments: author: Ana Martinez Arroyo
body: Hi! Ive just attached a picture.

Confluence: Version 7.13.7. Data Center

Jira: Version 8.16.2 Data Center

Thanks!


author: Trudy Claspill
body: Have you been able to add Jira events in the past? If so, are you able to open any of those to edit?

Does this affect every user?

Have there been any changes recently to the version of Confluence or Jira?


author: Trudy Claspill
body: You said you have 3 Jira instances and 2 of them work fine. Is your one Confluence system integrated with 3 Jira instances?

And you are able to add calendar events linked to the other two Jira instances?

So far I have not found anything specific to this error or scenario. Have you opened a case directly with Atlassian Support?


Tags: confluence-server

server
problem with global display of deadlines
Asked by Matteo Martinucci:

746 / 5000

Risultati della traduzione {#toc-hId--1268608744}
-------------------------------------------------

hi, to manage my business I use 5 boards at the same time. In some boards I manage my activities alone, in some I collaborate with two other users. In shared collaboration bulletin boards, my colleagues and I assign each other deadlines through checklist events. So my deadlines are partly due to the deadlines function available at the top right of each post and partly derive from the checklist. I ask you if it is possible in your opinion to type a command that allows me to view all my deadlines only, that is, as if we consulted a single agenda like google calendar. For the moment I am trying but it is not possible. I have a business account, thank you


Answers:
author: Lara
body: Hi Matteo,

Thanks for reaching out!

Viewing all of your assigned cards may help here (<https://help.trello.com/article/819-viewing-all-of-your-cards>).

To do this just click on your name in the Trello header and select "Cards" or go to <https://trello.com/your/cards>.

![file-kPa3wUpfYS.png](https://community.atlassian.com/t5/image/serverpage/image-id/137544i6EBC081AA518EC70/image-dimensions/230x275?v=v2 "file-kPa3wUpfYS.png")

From this page, you can view all of the cards (and checklist items) that you have been assigned or added yourself to, and sort them by board or due date.

Let me know if you have any further questions!

All the best,

Lara  
The Trello Team
Does this feature exist? Task list for each day, but unordered and time-independent
Asked by Xiang Li:

Trello has this feature that each day is a column and you can move tasks around. It seems to me that there is a non-removable vertical time axis and each task needs to be assigned a time (I don't want that). Is there a way of making each day a (very simple) unordered list of tasks that does not take time into account?


Answers:
author: milynnus
body: *++[@Xiang Li](/t5/user/viewprofilepage/user-id/4331241)++*

There is no non removeable vertical time axis but rather a position variable on each card but quite easily accessible. A card can be moved within the list and to another list. What cannot change are the id(s) they are constructed by Trello using the create date and time and remains unchanged. You can used list in a variety of ways including eg today's action, next month items, closed deal, inbox etc.

comments: author: Xiang Li
body: Thanks for your quick reply.  
So do I understand correctly that there is no way of making each day a simple unordered list of tasks (i.e. like the normal trello board)?  

Background: I just want a very simple ("drap-and-droppable") to-do list for each day. Having the daily tasks ordered vertically by time makes it too clumsy for me.


author: milynnus
body: [@Xiang Li](/t5/user/viewprofilepage/user-id/4331241)

I am still struggling to understand you. if you want to chat, go to my profile my contact is there.
Private board is still visible for team Admins
Asked by Vlad:

Hi All,

I'm wondering if someone could help to find solution with the following:

I've created a private board, but I've realised today that team's admins can view and edit this board. The board is created within the team and I can't see any way how to create one outside of the team in order to have it completely private.

Can someone please advise here how to create a board that won't be accessible to anyone? I like Trello and don't want to move to a different tool, but probably will have to, if I don't find a solution.

Just to add - I'm one of the admins too if that can help with the solution

Thanks all!


Answers:
author: Vero Rivas
body: Hi [@Vlad](/t5/user/viewprofilepage/user-id/4331153)

Make a team where the only member is you and assign that team to the board that interests you, you should only see it

Look at this post

<https://help.trello.com/article/1241-why-cant-i-create-a-board-outside-of-a-team-anymore>

Cheers

comments: author: Vlad
body: Hi [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)

Yeah that did work indeed. We've figured it out with our tech team last night. Thanks a lot for responding !


author: Vero Rivas
body: If the answer was useful to you, you can accept it so that it benefits other colleagues to find similar answers.

Many thanks
trello integration for resourceplanning
Asked by Siiri Rohrm?ller:

Does anyone use an integration for operative resourceplanning/todo overview?

We, a company, 30 trello users, use trello as projectmanagement tool and would like to make a todo ( todo in a todo list in a trellocard which is assigned to a person and a due date) visible in a resourceplanning or todo overview per person an due date.

Goal is :

- to plan a day or week per person more exactly,

- make todos and status visible for other colleagues, especially projectmanager

Any ideas?


Answers:
author: milynnus
body: [@Siiri Rohrm?ller](/t5/user/viewprofilepage/user-id/4331106)

In a recent engagement, the client was happy to see that besides creating a task based on a user event in their CRM, he was able to store the card link in the CRM custom field. That way there simple link between the order and Order fulfilment card in Trello. Similarly, this can deployed for your ERP. In terms of creating a to-do card, you do have several options including using Zapier (if erp is supported) or a custom build.


Tags: resource
How to make sure cards created from checklist items keep assigned members and due dates.
Asked by Emma Tweed:

Hi. I'm trying to set up a rule that creates a linked card whenever a checklist item is created. It all seems to work, except the assigned member and due date aren't being pulled through to the linked card.

Does anyone know how to fix this? Below is a screenshot of the rule I'm using on Butler.

![Screenshot 2021-04-01 at 10.06.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/137019i4C20648FAA10DC53/image-size/large?v=v2&px=999 "Screenshot 2021-04-01 at 10.06.25.png")


Answers:
author: Lam
body: Hi [@Emma Tweed](/t5/user/viewprofilepage/user-id/4331090) - Thanks for reaching out to the Community! Firstly, I want to check are you trying to copy due dates and members from the card or from each individual checklist item (checklist item due dates and assignees are a paid feature)?

If you're trying to attempt the latter then unfortunately we don't have the ability to do that in Butler at the moment. However if you're trying to do the former then you can copy just the members (due dates not available at this time) like so:

<https://share.getcloudapp.com/z8u6XdjP>

Let me know how you go with that.

comments: author: Emma Tweed
body: Hi Lam,

I was trying to copy the member and due date from each individual checklist item. Okay thank you for letting me know. I hope it's a feature included in the future.

Thanks for your help!
Transferring tasks from MS Planner to Trello
Asked by Vas V:

Hi, We had been using Planner within MS Teams and have many cards already in that. Now want to start using Trello. Is there a quick way to transfer all tasks to Trello from MS Planner?

Thanks, Vas


Answers:
author: Michael Pryor
body: There isn't a one click way to do it as far as I know, but if you paste a bunch of lines into Trello title while making a new card and hit enter it will say "Do you want to make 20 cards out of these lines?"

So if you want to grab some cards from an export in Planner and paste them in, you might be able to do it this way.
Trello within a team
Asked by vincent_didden:

Hello Trello-community, I have been working with Trello just a few months now and I am very enthousiast about it, so much that I have convinced my team-members also to join in. Are there some usefull suggestions/links/tips to follow up before inviting the team-members? At the moment I am a gold member and I know it would be nice to enlist the team-members with the same priveleges for instance.  
Many thanks in advance!


Answers:
author: Vero Rivas
body: Hi [@vincent_didden](/t5/user/viewprofilepage/user-id/4230966)

It is best to follow the help of trello is very complete

<https://help.trello.com/>

Youtube channel of trello

<https://www.youtube.com/watch?v=tVooja0Ta5I>

Cheers

comments: author: vincent_didden
body: Thanks for your reply Vero. Indeed, via YouTube there are many useful tutorials. I'm looking into it. Greetings.


Tags: permission

team
Sender Mailadress visible in Cards
Asked by Dominik Herzog:

Dear community,  

we are a small Team of two Support guys, using Trello as a Ticket system. We use an existing template "Support Ticket Management" and are pretty happy so far. Incoming Mails get listed under "incoming Tickets". The Problem we have is that we can't tell who send the mail if there is no signature. If someone just wrote his Problem without any e-mail signature or leaving his name in the mail text we don't know who needs support. Is it possible to make the mailadress of the sender visible in the Card? I thought it coulkd be seen in the details of the card...but there is always my user as the one who put the mail in "incoming Tickets".

Thanks for you help.

Kind regards

Dominik


Answers:
author: Bugra Cil
body: Hi [@Dominik Herzog](/t5/user/viewprofilepage/user-id/4330737) , I am Bugra from [Hipporello](https://trello.com/power-ups/5dd670e21b2a8973687ca15a "hipporello").

Basically, we turn your Trello board into a full-fledged service desk for free. You can create a form for your clients and let them log in to your service desk portal which is provided by Hipporello from an URL like \<yourcompany\>.hipporello.net. There are ready forms to be used, such as support tickets, job applications, bug tracking, etc. But also you can create custom forms and reflect your branding freely. You can also connect your e-mails and handle incoming e-mails from your board as well.

**Coming to your question**, we also show detailed e-mail information (sender, subject, etc.) on the card. Every new incoming request/email will be a card on your board, and you can further communicate through that card.

You can check how it works [here](https://www.youtube.com/watch?v=16-91ojSbaQ) in 2 mins. Feel free to [give us a try.](https://trello.com/power-ups/5dd670e21b2a8973687ca15a)


author: milynnus
body: [@Dominik Herzog](/t5/user/viewprofilepage/user-id/4330737)

Benkboard by takes a gmail converts it to a card with sender info as the card name and more.

[@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)

comments: author: Iain Dooley
body: [@Dominik Herzog](/t5/user/viewprofilepage/user-id/4330737) that's right although for shared email you'd be better off with BenkoDesk which is for shared email:

<http://www.benkodesk.com/>

It lets you use Trello as a Gmail client, and you can see your sent items in Gmail.

SendBoard and Hipporello are other options for doing support in Trello, although you forward the emails into their server so you don't see both sides of the conversation in your Gmail (but the upside is you can use them if you don't use Gmail).

CardBox has similar integration with Gmail to BenkoDesk, but doesn't allow you to send attachments directly from Trello.

BenkoDesk also runs as a "bot" so you can use it from any device (ie. it's not a powerup that won't work on iOS/Android devices).


author: Iain Dooley
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) thanks for the tag :)
To-do checklist on the Trello App?
Asked by Wenyu Ong:

Hi everyone, I'm trying to find a way to quickly get my team to be able to see their to-do lists similarly to the "home" function on the website but the IOS app seems to only be able to show cards which isn't the most useful when there's multiple tasks within cards that are assigned to my team members and with different due dates.


Answers:
author: Lam
body: Hi [@Wenyu Ong](/t5/user/viewprofilepage/user-id/4330520) Thanks for reaching out to the Community! Unfortunately you can't view checklist items in the iOS like you would on a desktop. I agree that it would be a useful feature. I'll go ahead and create a new feature request on your behalf to let our Product teams know that you're interested in this feature!
Trello Synchronisiert nicht mehr
Asked by heike penzler:

Hallo. Ich habe bisher Trello auf dem Handy und dem PC genutzt. Es war toll, dass sich beide immer synchronisiert haben. Jetzt ist pl?tzlich dieses Atlassian da und meine Bords sind auf dem PC nicht mehr da.

Auf dem Handy ist alles beim Alten. Wo liegt das Problem?


Answers:
author: Fabienne Gerhard
body: Hallo Heike,

willkommen in der wunderbaren Community!

Was meinst du mit Atlassian? Beim Login? Es h?rt sich f?r mich so an als w?re der Login bei beim PC ein anderer als beim Handy und deswegen die Boards nicht mehr synchronisiert. Mit was hast du dich denn davor eingeloggt. Ist es die gleiche E-mail Adresse?

Beste Gr??e Fabienne
custom field power up disappeared
Asked by Jen Swedhin:

Within the few hours, the custom field power up disappeared from some of my boards. Not all, just some. And I'm big time panicking because there is much vital information stored there.

I thought it might be a limitation issue so I logged into through another account and they aren't showing there either. They aren't showing up for any other users added to the board, I didn't get any notifications as to why this might happen, and can only see the option to start over on the custom fields. I need this info restored, not started over. Any suggestions?


Answers:
author: Jen Swedhin
body: I reconnected it today, and luckily all of my custom fields and content all came back! I don't know why it got disconnected, but in case it happens to anyone else, just re-add it :)


Tags: custom-field