youngmon/atlassian-qna huggingface dataset:
Applying restrictions
Asked by Ian Wright:

Hi,

When I try to apply restrictions to a KB I have written I get the below error:

**There was an error submitting the page restrictions. Please try again later.**


Answers:
author: Victor Mutambuki
body: Ian,

Please following the following steps.  
<https://jira.atlassian.com/browse/CONFSERVER-43340>

Victor

comments: author: mariam
body: Hi,

I'm having this problem currently.

It's impossible to modify the already existing restrictions and if we try to add new ones we have the same error. "There was an error submitting the page restrictions. Please try again later."

Can somebody help please?

6.9.1

Thanks


Tags: cloud

confluence-cloud
How can I insert media on a mac using shortcut command M?
Asked by Johannes Schneider:

Command M sends current window to dock and does not insert media.

using mac 10.13.6 (17G65) and safari. Version 11.1.2 (13605.3.8)

control M does not work either.


Answers:
author: Jack Brickey
body: [@Johannes Schneider](/t5/user/viewprofilepage/user-id/1671659), This issue has been reported in [CONFSERVER-24804](https://jira.atlassian.com/browse/CONFSERVER-24804) which is marked as gathering interest. I also found a [similar Cloud](https://jira.atlassian.com/browse/CONFCLOUD-54007) issue that was marked as Won't fix which is unfortunate but somewhat understandable I guess.

The issue is that Safari's shortcuts take precedence. Now if Confluence was a client side app then you could remap but not the case when browser based AFAIK.

Workarounds:

* use a different browser, e.g. Firefox works
* use the insert media icon vs. shortcut keys


Tags: cloud

confluence-cloud

mac

safari

shortcut
asking a question results in both "Success" and "Error"
Asked by Johannes Schneider:

totally confusing feedback on posting a question. actually there are two posts now with similar content, but both times I got this feedback :

![Bildschirmfoto 2018-08-28 um 13.36.28.png](/t5/image/serverpage/image-id/30602i2C04CFFBA8CF4F98/image-size/large?v=v2&px=999 "Bildschirmfoto 2018-08-28 um 13.36.28.png")


Answers:
author: Jack Brickey
body: [@Johannes Schneider](/t5/user/viewprofilepage/user-id/1671659), I added an answer to the other post. Regarding this error are you able to reproduce it?


author: Monique vdB
body: This is a new one -- thanks for reporting this. I assume [this is the post](https://community.atlassian.com/t5/Confluence-questions/How-can-I-insert-media-on-a-mac-using-shortcut-command-M/qaq-p/877073)?


author: Meg Holbrook
body: Hey Johannes!

Sorry to hear you're having trouble with the community. Can you tell me what browser you're using and whether or not this behavior has continued?


Tags: cloud

confluence-cloud
How to Insert media with command-M on a mac?
Asked by Johannes Schneider:

command M makes the window move to the dock.

control M does not work on my confluence page.

So how can I insert media on my confluence page with a shortcut on a mac (10.13.6 (17G65)) using safari Version 11.1.2 (13605.3.8)?

thx, Jo


Answers:
author: Jack Brickey
body: [Duplicate post](https://community.atlassian.com/t5/Confluence-questions/How-can-I-insert-media-on-a-mac-using-shortcut-command-M/qaq-p/877073).


Tags: cloud

confluence-cloud
How to assign a task to more than one team member
Asked by Gregor Kokorski:

Hi everybody,

we recently started using confluence for task management in various projects and I came across the same issue again a couple of times already.

When I assigned a task to more than one person via [@username](/t5/user/viewprofilepage/user-id/1677494), only the first user / team member being entered will have that very task on his / her task list to be taken care of. So how do I assign a task to more than one person in the way that every responsible team member has it on his / her personal list?

Thank you in advance for any tips and tricks

Cheers Gregor


Answers:
author: Shannon McRae
body: As far as I know you can only assign a task to one person at a time, if you want two people to be assigned you could always create two tasks, one for each of them.

comments: author: Gregor Kokorski
body: Thanks for your quick reply Shannon, I might have to create and assign the corresponding task twice then :-\|


Tags: confluence-server

server
Inline Comments counter displays incorrect information
Asked by Oleksandr Kurtanych:

Hi guys!  
For some reason, Inline Comments counter displays the incorrect quantity of comments.  
(see attached screenshots)  
Does anyone know how to fix it?![1.1.png](/t5/image/serverpage/image-id/30593i7F89F39D99700172/image-size/large?v=v2&px=999 "1.1.png")![2.2.png](/t5/image/serverpage/image-id/30594iECE319A7EEF3F29A/image-size/large?v=v2&px=999 "2.2.png")


Answers:
author: Grigory Salnikov
body: Could it be that some of them are already resolved?

![resolved.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/30596iE0DC573566DF137A/image-size/large?v=v2&px=999 "resolved.jpg")

comments: author: Oleksandr Kurtanych
body: I don't think so because we have a lot of resolved comments and it works as expected  
![Screenshot_3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/30611iD76BA5F95F08493A/image-size/large?v=v2&px=999 "Screenshot_3.jpg")


author: Grigory Salnikov
body: Can "9" on the first screenshot be the number of regular comments (the ones below the post)? And not "inline" ones.

Either way, I couldn't reproduce the issue. I couldn't get message-sign to appear. Are you sure you're using Confluence Server and not Confluence Cloud?


author: Oleksandr Kurtanych
body: Hi [@Grigory Salnikov](/t5/user/viewprofilepage/user-id/1323725)

I'm sure that we using Confluence Server. For other cases counter display correct info.  
But I need to know the reason for this and try to fix it.  
For the current time, we have 4 comments in the counter on top and 10 comments on the left sidebar  
(example in screenshots)  
![A1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/33078i25852CA99E5A7BCB/image-size/large?v=v2&px=999 "A1.jpg")![A2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/33079i9365BAC4E4BF5B1A/image-size/large?v=v2&px=999 "A2.jpg")  


Tags: addon-see-all-unresolved-comments

confluence-server

inline-comment

server
SAML configuration not present
Asked by IB PaaS:

Hello,

I'm running Atlassian Confluence version 6.11 and installed the addon SAML SSO for Confluence Data Center.

In the list of addons I can see that all is enabled. But unfortunately I'm not able to configure SAML authentication. It's not within General Configuration.

Could someone please let me know what I have to do or what I'm missing here?

Regards, Mark.


Answers:
author: Christian Reichert (resolution)
body: Hi Mark,

could you please provide a link to the plugin you installed? There are a few with very similar names.

On the Tags of this Post it says confluence-server, while you are talking above SAML SSO for Confluence Data-Center. If you installed Atlassian's Datacenter Plugin for Data-Center into a Server Instance that would explain why it's not working.

If you are really using Confluence Server, then your only Solution is to go with a 3rd Party paid-for Add-On as Atlassian itself only supports SAML on Data-Center.

I work for then vendor of the most installed SAML Plugin here are some links if you want give our plugin a shot.

* Our App [SAML Singe Sign On (SSO)](https://marketplace.atlassian.com/apps/1212129/saml-single-sign-on-sso-confluence?hosting=server&tab=overview) Confluence on Marketplace
* Our [Documentation \& Setup Guides](https://wiki.resolution.de)

Also here is a Marketplace Search that shows you all the SAML Apps for Confluence in the Marketplace: [https://marketplace.atlassian.com/search?product=confluence\&query=SAML](https://marketplace.atlassian.com/search?product=confluence&query=SAML)

If my answer doesn't cover what you are trying to do, then please give us some more Details.

<br />

Cheers,  
Christian


Tags: confluence-server

server
How can I use AUI dependency in servlets?
Asked by MovingHead:

Hello Community,

I try to use the AUI style of Confluence in my servlets.  
My atlassian-plugin.xml web-resource:  

```
<web-resource key="MyResources" name="MyResources">
       <dependency>com.atlassian.auiplugin:jquery</dependency>
       <dependency>com.atlassian.auiplugin:ajs</dependency>
       <dependency>com.atlassian.auiplugin:aui-buttons</dependency>
       <resource type="download" name="lib/"                               location="lib/"/>
   </web-resource>
```

How can I bind the css of AUI in my VM-Template?

I know how to access the resource "lib/" from my example but I don?t know how to access the AUI dependency...  

My Code to bind lib resources:

```
<script type="text/javascript" src="${baseURL}lib/table-export/js/Blob.js"></script>
```

Thanks a lot!  
Flo


Answers:
author: Santwana Sarangi {Appfire}
body: Hi Florian,

It seems like; you are trying to use AUI from atlassian in your vm template. Please refer to this documentation <https://docs.atlassian.com/aui/7.9.5/docs/inline-dialog.html> to use AUI in atlassian plugin.

If you want to use the AUI in any other form, please refer to this documentation [https://docs.atlassian.com/aui/getting-started.html](https://docs.atlassian.com/aui/getting-started.html?)

Thanks,

Santwana


Tags: atl-adm

aui

developer

servlet
Training Macro
Asked by Mat?? Klaud?ny:

We would like to attach a short training to one of our pages. This training should act as a one-pager with 6 questions with 2 answers in each. Output of this training is a score sum which will be shown to the user right away after submission. I've done a quick marketplace research but i ve found only really robust solutions to this simple task. Anyone with any advice or experience with simple trainings within confluence?

Thank you,


Answers:
author: Fabienne Gerhard
body: Hi [@Mat?? Klaud?ny](/t5/user/viewprofilepage/user-id/1707987) - what solutions did you find?

We've made great experiences with [Quizzes for Confluence](https://marketplace.atlassian.com/apps/1214110/courses-and-quizzes-lms-for-confluence?hosting=cloud&tab=overview) for short basic trainings and started creating more complex courses.

Everything you mentioned can easily be realized with this addon. We are really happy with that.


Tags: confluence-server

server
View Macro not recognizing attachment
Asked by Alphy Joseph:

Preview Error rendering macro 'viewxls' : Failed to find attachment with Name Product_Backlog_ActionItems.xlsx

Hi Guys,

I tried to embed an excel file on the page via a macro but it gave me the above error. There is no issue in the filename and the excel sheet has been attached on the page

Any Suggestions?


Answers:
author: Jennifer Hemmens
body: As stupid as it sounds, this usually happens when there's a special character in the *page title* (and not necessarily in the file itself). Try removing special characters (or even numbers) in your page title if there are any and then attaching the file again.

comments: author: Grigory Salnikov
body: Sounds like a good suggestion!


author: Grigory Salnikov
body: Hi!

Try to remove the underline "**_**" symbol from the filename and try again.

This might help.

comments: author: Noel Fernando
body: Hi Greg,

Tried removing "_" but didn't help. Can you think of anything else?


author: Grigory Salnikov
body: I reproduced the issue and it worked fine with me:

![test.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/30590i1F7A00902DCBE06C/image-size/large?v=v2&px=999 "test.jpg")Can you confirm that the page does have an attachment as in here:

![attachments.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/30591i162E984BEC4B3347/image-size/large?v=v2&px=999 "attachments.jpg")![attachments2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/30592iA326E714DBD741D6/image-size/large?v=v2&px=999 "attachments2.jpg")
6.10.0 frequent restart needed
Asked by Gerald MURIEL:

After migrationg to 6.10.0 our server stops every other day and the only option is to stop and re-start the instance.


Answers:
author: Gerald MURIEL
body: Stephen,

Thank you for your follow-up. No reply from Atlassian until now.

We are getting few restarts now after doing some tweaks like re-indexing and turning off collaborative editing. We also increase our server's memory by half.

-Gerald


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Hello Gerald,

Mind answering a few questions:

What OS is the server installed on?

What Database are you connected to?

Are all of your plugins updated and supported on the presently installed release?

How many users are active on the instance?

What is your CPU and Memory (Cores and RAM)?

comments: author: Gerald MURIEL
body: Thanks Stephen for the reply.

What OS is the server installed on?

**- Linux 3.10 (Apache Tomcat/9.0.8)**

What Database are you connected to?

**- PostgreSQL 9.2.18 (upgraded same time as conf.)**

Are all of your plugins updated and supported on the presently installed release?

**- Yes**

How many users are active on the instance?

**- 2100** ish

What is your CPU and Memory (Cores and RAM)?

**- 16GB RAM (no idea on the processor as it is on VM)**

**Many thanks... <https://statswiki.unece.org>**


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Everything looks up to par there.

Give you a troubleshooting tools a look at to see if the logs are telling you if something is breaking:

<https://statswiki.unece.org/plugins/servlet/troubleshooting/view/>

Check "Instance Health", ensure everything is happy there.

Check "Log Analyzer", you can post your results here if you wish. If not they should link to either known issues or other perfornamce/application problems.

If all that comes up blank, then you will most likely have to contact Support to take a look.


author: Gerald MURIEL
body: ll green and happy on the "Instant health" check and 1 error on the "Log Anylyzer"

"Getting a lot of HeartbeatAction errors in the logs"


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: At this point, I would suggest contacting support:

<https://support.atlassian.com/contact/#/>


author: Gerald MURIEL
body: Will do. Thanks Stephen !


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Checking on you Gerald, Was support able to get back to you or start assisting?


author: Gerald MURIEL
body: I did posted my issue yesterday and attached a log file but i haven't received any response yet.

At the moment I disabled anonymous access since yesterday and the server did not stop overnight.


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Gerald,

Did you ever hear back from support? Did they find the cause and fix it? If so please share what they did so we may all learn from this.

I look forward to seeing what you have to share!


Tags: confluence-server

server
Any experience in the use of Scroll Versions AND Scaffolding reports?
Asked by Bernd Schneider:

Background is that we use Scroll Versions and now I want to create some overviews over projects. I'd want to accumulate data and Scaffolding seems to be the right choice. I tried in a space without Scroll Versions and everything went fine. Then, in the Scroll Version space it is impossible.

My guess is that, as usual, Scaffolding doesn't no anything about Scroll Versions and treats the 'hidden' admin pages of Scroll Versions like any other page. I don't know where Scaffolding holds its data, but it seems to be unable to find them in the Scroll Versions page jungle. After 'Edit Content' on such a page, the data are not visible. Probably they have been stored anywhere ...

Any suggestions on how to create reports using data from other pages while using Scroll Versions?

Thanks in advance!

UPDATE: found this

<https://docs.servicerocket.com/scaffolding/getting-help/knowledge-base/general/where-is-scaffolding-data-stored>

And this probably doesn't work with K15t


Answers:
author: roman
body: Hi [@Bernd Schneider](/t5/user/viewprofilepage/user-id/844026).

Scroll Versions is not compatible with Scaffolding app. We have a feature request in our Jira: <https://k15t.jira.com/browse/VSN-796>. Please sign up at <https://k15t.jira.com/secure/Signup!default.jspa> to watch, comment on or vote for this issue. We'll then send a notification for every status update.

Cheers,  
Roman.

comments: author: Bernd Schneider
body: Thanks, Roman! That would be great.


Tags: scaffolding

scroll-versions
Forced to publish other user changes during Collaborative Editing
Asked by Jaime Prilusky:

Trying to Publish during a collaborative editing, published the changes by all the current editors of the page.

Publishing must be constraint to the changes by the user that requests to publish.


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Hello Jaime, Welcome to the community.

Are you wanting to find out how to disabled collaborative editing so only 1 person may edit/draft at a time?

comments: author: Jaime Prilusky
body: No. Collaborative Editing is a good feature, but each editor should be able to commit/publish only his/her own modifications.
Confluence not seeing new users
Asked by vishal03kadam:

Hi All,

I noticed that some Confluence users are not showing up as selectable with the'@' prefix. These users are active users. Why am I not able to see them?

Thanks,

Vishal Kadam


Answers:
author: Bill Bailey
body: I have had this issue with members of a particular group, where that group was *not* set up under Global Permissions (we had to segregate our users, so just being a member of confluence_users doesn't not give general access).


author: Grigory Salnikov
body: Hello!

It has been already thoroughly discussed here:

[Can't @Mention other users?](https://community.atlassian.com/t5/Jira-questions/Can-t-Mention-other-users/qaq-p/5238)

I'm sure this article helps you. But if it doesn't, please, get back to us.
Migration the confluecne from 4.3.1 to current latest version
Asked by Rajesh Patel:

I was having the old confluence server, currently we had purchased the new license for the confluence and now i would like to migration from that old version to new version and also to the new server with Windows server 2016.


Answers:
author: Igor M.
body: Hello,

Restoring an earlier version of Confluence on to a newer version can work, but should not be used as an alternative to upgrading as outlined in [Restoring a Site](https://confluence.atlassian.com/doc/restoring-a-site-152034.html).

I recommend creating an upgrade path and test it in a test instance that is a copy of your production:

1. Create a test server with the same Confluence code version as production by either restoring an XML backup or if your instance is too big, copying your home and prod folders and restoring DB backup onto a new server.
2. Referencing Upgrade guides proceed with upgrade following an upgrade path
3. Upgrade 4.3.1 to [5.10.9](https://www.atlassian.com/software/confluence/download-archives?_ga=2.237920134.747427840.1535350097-1860778021.1527144723) by following [Upgrade Guide](https://confluence.atlassian.com/conf510/confluence-installation-and-upgrade-guide-829078304.html)
4. There are some major changes in codes moving 4 to 5, for example, DB attachment storage is depreciated, so if you encounter issues upgrading 5.3.1 to 5.10.9 you can try and upgrade to an earlier version of Confluence 5. Also note and make sure you meet [supported platforms](https://confluence.atlassian.com/conf510/supported-platforms-829078376.html) list, especially DB version. If your DB is not a match, try to find latest 5 Confluence version that still supports your DB version and upgrade to that, then upgrade DB and proceed with Confluence upgrade.
5. After you upgraded to Confluence 5.10.9, you can proceed with the upgrade to any version of Confluence 6.\*. You can pick our [Enterprise release](https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html)or go to the latest one, make sure to follow upgrade guide matching your target version, Here is one for [Enterprise 6.6.\*](https://confluence.atlassian.com/conf66/upgrading-confluence-943962880.html)

Make sure to take adequate backups before each step.

In regards to HW change, you can either move your instance before or after an upgrade by following [Migrating Confluence Between Servers](https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html) guide, but if your current server is not sufficiently powerful to accommodate target version, I recommend either using your new server 2016 for testing and switch over or migrate production to it.

Hope this helps,

Regards,

Igor


author: Gonchik Tsymzhitov
body: Hi!

Have you tried to backup and restore in new instance? (<https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html>)

For many use cases, it works.

Or you can import spaces in new installation.

Cheers,

Gonchik Tsymzhitov


Tags: confluence-server

server
how we would create a group / permission for an account to manage confluence without needing jira ?
Asked by Carlos Cruz:

how we would create a group / permission for an account to manage confluence without needing jira ?


Answers:
author: Nic Brough -Adaptavist-
body: Create the account(s) you want to administrate Confluence in Confluence, then add to the group(s) named as administrator groups in "Global Permissions".


Tags: cloud

confluence-cloud
Edit Office files with the companion app not sufficient
Asked by LucaNet:

Hi,

we just updated our Confluence installation to the newest version and are not happy with the companion app and would like to have the old method back.

* We work with big excel files that need to be saved several times while editing and are open often for long times
* The browser tab with the file needs to be always open to upload it back
* With the old Excel macro we were able to click "Edit file" above the printout, this is now missing and we need to use the Attachment macro to be able to

Is it possible to revert back or activate the old method?

Any other options?


Answers:
author: Shannon S
body: Hi Magnus,

I see a user has reported the feature requests below:

* [CONFSERVER-56359](https://jira.atlassian.com/browse/CONFSERVER-56359) Option to disable companion app and edit in Office macro
* [CONFSERVER-56317](https://jira.atlassian.com/browse/CONFSERVER-56317) Direct link to "edit with" for attachments without going through preview

You should be aware that the Edit in Office functionality is being phased out so it's not possible to currently switch back to it once you've upgraded. You can read more about this decision on our [6.11 Release Notes](https://confluence.atlassian.com/doc/confluence-6-11-upgrade-notes-953678673.html).

I also created the following feature request for you:

* [CONFSERVER-56383](https://jira.atlassian.com/browse/CONFSERVER-56383) Allow Companion App to edit file without requiring tab to be kept open

Please feel free to watch the relevant feature requests, and comment on them with your usage case.

In addition, should you have any further feedback feel free to submit it via the Companion App. You can do this from your menu:

![Screen Shot 2018-09-04 at 3.38.38 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/31283i610E42A342092C42/image-dimensions/239x181?v=v2 "Screen Shot 2018-09-04 at 3.38.38 PM.png")

This goes straight to our devs and can be considered in future releases.

Thank you for your understanding!

Regards,

Shannon


Tags: confluence-server

server