Cant access to confluence after change server
Asked by Andres Rodriguez:

We have jira and confluence connect between them. We change the server because the last fail. We restore jira with backup from database, For restore confluence we use a backup in format ZIP, we follow the step by step for restore backup.

When end show the las messages

2019-04-30 17:56:51,965 WARN \[http-nio-8090-exec-7\] \[atlassian.seraph.auth.DefaultAuthenticator\] login login : 'andresrodriguez' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.  
2019-04-30 17:56:51,968 INFO \[http-nio-8090-exec-7\] \[confluence.security.login.DefaultLoginManager\] recordLoginFailure  
Failed login attempt for user 'andresrodriguez':

And another messages

019-04-30 17:27:54,871 INFO \[read-only-transaction:thread-1\] \[atlassian.confluence.user.DefaultUserAccessor\] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: \[USECONFLUENCE,0,null,null\]  
2019-04-30 17:27:54,879 INFO \[read-only-transaction:thread-1\] \[atlassian.confluence.user.DefaultUserAccessor\] getUserNamesWithConfluenceAccess Could not find group configured with USE permission: Alianzas  
2019-04-30 17:28:00,100 INFO \[scheduler_Worker-10\] \[atlassian.crowd.directory.DbCachingRemoteDirectory\] synchroniseCache INCREMENTAL synchronisation for directory \[ 131073 \] starting  
2019-04-30 17:28:00,160 INFO \[scheduler_Worker-10\] \[atlassian.crowd.directory.DbCachingRemoteDirectory\] synchroniseCache Attempting INCREMENTAL synchronisation for directory \[ 131073 \]  
2019-04-30 17:28:00,160 INFO \[scheduler_Worker-10\] \[atlassian.crowd.directory.DbCachingRemoteDirectory\] synchroniseCache Incremental synchronisation for directory \[ 131073 \] was not completed, falling back to a full synchronisation  
2019-04-30 17:28:00,160 INFO \[scheduler_Worker-10\] \[atlassian.crowd.directory.DbCachingRemoteDirectory\] synchroniseCache INCREMENTAL synchronisation for directory \[ 131073 \] was not successful, attempting FULL  
2019-04-30 17:28:00,375 INFO \[scheduler_Worker-10\] \[atlassian.crowd.directory.DbCachingRemoteDirectory\] synchroniseCache failed synchronisation complete for directory \[ 131073 \] in \[ 275ms \]  
2019-04-30 17:28:00,404 ERROR \[scheduler_Worker-10\] \[atlassian.crowd.directory.DbCachingDirectoryPoller\] pollChanges Error occurred while refreshing the cache for directory \[ 131073 \].  
com.atlassian.crowd.exception.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate  
at com.atlassian.crowd.directory.RemoteCrowdDirectory.searchUsers(RemoteCrowdDirectory.java:382)  
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.findAllRemoteUsers(RemoteDirectoryCacheRefresher.java:55)


Answers:
author: Mikael Sandberg
body: Hi Andres,

Welcome to the Atlassian Community.

Are you using Jira as your user directory in Confluence? If so then you need to Administration \> Users \> Jira user server and change the IP address for your Confluence server.

comments: author: Andres Rodriguez
body: We use in the same server. The jira directory.


author: Mikael Sandberg
body: Is the IP address the same on the new server? Does your Jira user server allow local access via 127.0.0.1 or :1? Are you able to log on using an internal user in Confluence?


author: Andres Rodriguez
body: It is already solved, the session began with the super administrator and reconnected with confluence


Tags: confluence-server

server