youngmon/atlassian-qna huggingface dataset:
Verification email not received
Asked by Uniphy:

Verification email not received for my account. Email: \<removed for privacy\>


Answers:
author: Patrik S
body: Hello [@Uniphy](/t5/user/viewprofilepage/user-id/4847730) ,

Thank you for reaching out to Atlassian Community!

Just so you, I've removed the e-mail you shared in the description of your questions for privacy reasons, so you don't have your personal information public on the internet.

For the error you reported, checking our internal email logs I see that the e-mails were being bounced because of some policy implemented in your e-mail provider, which was preventing the e-mail to be received on your end.

However, looking at the more recent attempts you made, it seems the e-mail went through and was successfully delivered. Could you please confirm if that is the case and if you received the e-mail already?

Thank you, [@Uniphy](/t5/user/viewprofilepage/user-id/4847730) .

Patrik S

comments: author: Change If U Can_____ Siddiqui
body: i have domain which is hosted at A2 hosting when i singup from that domain we do not received email for verification why?


author: Andy Heinzer
body: Sorry to hear this. Could you let me know what email address you used to sign up here or the domain in question? Perhaps I can investigate this further with a bit more information. Sometimes our system will suppress outgoing mails to some email addresses if we have received previously bounced emails when attempting to send to an address. If we can learn the specific address, we should be able to resolve this.


Tags: bitbucket-cloud

cloud
ssh: connect to host bitbucket.xxx.in port 7999: Operation timed out
Asked by Prabhu Chilukuri:

Hi Team,

Unable to clone a Repository in my Local machine.

I get the below error while doing so .  
ssh: connect to host bitbucket.xxx.in port 7999: Operation timed out  
fatal: Could not read from remote repository.  
Any help will be appreciated.  
Thanks,  
Prabhu Ch


Answers:
author: Nic Brough -Adaptavist-
body: This is what it says it is - your machine cannot connect to the server - there is nothing coming back from it. Check with the admins that it is running, and that there is a network route to it.

comments: author: Prabhu Chilukuri
body: Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ,

Bitbucket is up and running state only, this is happening one of our stakeholder. Is there any chance blockage from their network?


author: Nic Brough -Adaptavist-
body: If it's only a sub-set of people who are having the problem, then yes, it's their network connection that's the problem, not the server.


author: Prabhu Chilukuri
body: Can anyone help on this?

Thanks,

Prabhu Ch


Tags: bitbucket-server

server
connect to host bitbucket.xxx.xxx.com port 22
Asked by ? ?:

??team?????????????????????????pull?push??????VPN?????????????????????????????


Answers:
author: Nic Brough -Adaptavist-
body: It sounds like the VPNis not carrying traffic over port 22, you will need to talk to the admins of your VPN and network.

???VPN?????22????,????VPN??????????


Tags: bitbucket-server

server
Error while adding users
Asked by Abhishek Mishra:

I am getting this error when I added one user .

The owner of this repository (XXXXX) is already at their plan limit and will need to upgrade before adding more users.


Answers:
author: Syahrul
body: Hey [@Abhishek Mishra](/t5/user/viewprofilepage/user-id/5088824)

G'day, and welcome to the community.

The error indicates that the Workspace is already at the 5 free users limit; hence you can't add new users.

Free Workspace is entitled to 5 users only, as mentioned on our billing page [here.](https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/)

That said, I can see your account is on an Academic license. If you believe this Workspace should be on an Academic license, please raise a ticket to our [billing team](https://support.atlassian.com/contact) to request for Academic license.

Cheers,  
Syahrul

comments: author: Abhishek Mishra
body: Hi Syahrul,

Thank you for the clarification.

Where can I know more about Academic license? It will help me to understand more about it before going for license.


author: Syahrul
body: Hey [@Abhishek Mishra](/t5/user/viewprofilepage/user-id/5088824)

You can check the following page for more information about academic licenses at

* [Bitbucket Academic](https://bitbucket.org/product/education)

Cheers,  
Syahrul


author: Abhishek Mishra
body: Thank you Syahrul for your help.


Tags: bitbucket-cloud

cloud
ftp code deployment automation
Asked by David Valero:

I have a bitbucket code repository and I manage it with the sourcetree tool. I want to "automate" all the steps (pull, tag, merge, push...) and the code deployments on a web and database server (it depends on the deployment that I have to do) In the case of the web it is via ftp to a specific route. Can you help me?


Answers:
author: Aron Gombas _Midori_
body: There is a project called "ftp-deploy" for Bitbucket Cloud. It does exactly what the name suggests:

<https://bitbucket.org/atlassian/ftp-deploy/src/master/>


author: David Valero
body: help me , plaseee !!!

comments: author: Igor Stoyanov
body: Hi [@David Valero](/t5/user/viewprofilepage/user-id/5088679) . Check this example:

```
script:  - pipe: atlassian/ftp-deploy:0.3.7    variables:      USER: my-ftp-user      PASSWORD: $FTP_PASSWORD      SERVER: 127.0.0.1      REMOTE_PATH: /tmp/my-remote-directory
```

from ftp-deploy pipe mentioned above.

Although, [check this guide](https://support.atlassian.com/bitbucket-cloud/docs/deploy-using-scp/) with alternative tool usage.

Regards, Igor


Tags: ftp
Overview page is taking around 15 seconds to load
Asked by Mike Lewis:

I use the overview page frequently.  
<https://bitbucket.org/dashboard/overview>  

During the last couple of months, this page is taking about 15 seconds to load which is very frustrating. Is anyone else experiencing this issue?


Answers:
author: Patrik S
body: Hello [@Mike Lewis](/t5/user/viewprofilepage/user-id/4071486) ,

Thank you for reaching out to Atlassian Community.

I understand you are facing slowness when opening the Bitbucket Dashboard page, and there are multiple variables that might be causing it, so I would like to ask you the following questions :

* Is the slowness happening only for the dashboard page, or other pages are also affected?
* Could you try test-loading the page from a different network and compare the performance ? You can try to route your cellular data for example.
* Are you seeing slowness only on the UI? Are the clone and push faster?
* Can you try clearing cookies and cache since it impacts formatting and loading issues on sites and observes if there is any improvement?

Thank you, [@Mike Lewis](/t5/user/viewprofilepage/user-id/4071486) .

Patrik S

comments: author: Mike Lewis
body: Thanks for the reply [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) ,  

I cleared the local cache and cookies but it still takes around 15 seconds before it displays the page. It is only happening on <https://bitbucket.org/dashboard/overview>. The other pages are fine.  

Tried another network, same issue.  

using latest Chrome on OSX 12.5.


author: Mike Lewis
body: Also tested on Safari. same issue


author: Mike Lewis
body: ![Screen Shot 2022-11-30 at 3.12.48 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/228244iC527FA296A0D327F/image-size/large?v=v2&px=999 "Screen Shot 2022-11-30 at 3.12.48 pm.png")


author: jamsjordnclipboard
body: I get the same issue. The overview call takes 7 seconds waiting for server response

![Screenshot 2022-12-02 at 15.31.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/228618i4A9007AC4D3BF6AE/image-size/large?v=v2&px=999 "Screenshot 2022-12-02 at 15.31.41.png")


author: Mike Lewis
body: The page load speed has improved today to 1.35 seconds ?


Tags: bitbucket-cloud

cloud
Permisssions for atlassian/bitbucket-build-statistics
Asked by redacted:

What permissions are required for the bitbucket pipe \`atlassian/bitbucket-build-statistics:1.0.1\`?

There doesn't appear to be anything on <https://bitbucket.org/atlassian/bitbucket-build-statistics/src/master/> other that \`BITBUCKET_APP_PASSWORD\` is required.  

My current app password doesn't appear to have access.

\`\`\`

DEBUG: Starting new HTTPS connection (1): api.bitbucket.org:443  
DEBUG: <https://api.bitbucket.org:443> "GET /2.0/repositories/workspace?pagelen=100\&fields=next,values.full_name HTTP/1.1" 401 0  
? 401 Client Error: Unauthorized for url: [https://api.bitbucket.org/2.0/repositories/workspace?pagelen=100\&fields=next,values.full_name](https://api.bitbucket.org/2.0/repositories/workspace?pagelen=100&fields=next,values.full_name)  

\`\`\`


Answers:
author: Oleksandr Kyrdan
body: Hi [@redacted](/t5/user/viewprofilepage/user-id/5088697)

The new version of the pipe with details about app password permissions is released [atlassian/bitbucket-build-statistics:1.1.1](https://bitbucket.org/atlassian/bitbucket-build-statistics/src/1.1.1)

Best regards,  
Oleksandr Kyrdan

comments: author: redacted
body: Thanks [@Oleksandr Kyrdan](/t5/user/viewprofilepage/user-id/2885705).


author: Syahrul
body: Hi there,

G'day, and welcome to the community.

The permission scope needed for Bitbucket build statistics pipe App Password is **Repository - Read** and **Pipeline - Read.**

It requires these two permission to scan through your Workspace repository and pipeline.

Let me know how it goes.

Cheers,  
Syahrul

comments: author: redacted
body: Thanks for the info [Syahrul](https://community.atlassian.com/t5/user/viewprofilepage/user-id/744536), those permissions were enough to run the pipe. Is it possible to get the documentation updated to include this info?  

I was also wondering where I could add a feature request for this pipe. It would be great to be able to output the results in json format.


author: Syahrul
body: Hi there,

Thanks for the feedback.

I have created an internal request to get the pipe documentation update on the App Password permission requirement and a feature request to export the results in multiple formats:

* [Ability to export the data from Bitbucket build statistics pipes into multiple format](https://jira.atlassian.com/browse/BCLOUD-22295)

Cheers,  
Syahrul


author: Igor Stoyanov
body: Hi there, we will investigate this feature request and notify you.  

Regards, Igor


author: Igor Stoyanov
body: Hi [@redacted](/t5/user/viewprofilepage/user-id/5088697) . We released a [new pipe version](https://bitbucket.org/atlassian/bitbucket-build-statistics/src/1.1.0/), which allows you to out put results in json format:

```
- pipe: atlassian/bitbucket-build-statistics:1.1.0  variables:    BITBUCKET_USERNAME: $BITBUCKET_USERNAME    BITBUCKET_APP_PASSWORD: $BITBUCKET_APP_PASSWORD    FILENAME: "build_usage.txt"
```

Regards, Igor


author: redacted
body: Great. Thanks for the follow up.


Tags: bitbucket-cloud

build

cloud

statistic
Worries about Bitbucket, LFS and Unreal engine projects
Asked by Victor:

Hello! We are currently working on a large Unreal Engine 5 project. We have been using Bitbucket for a few weeks, and we are approaching the 2GB that Bitbucket offers in its free plan.

Therefore, I was thinking of using git LFS. I have git LFS installed, and I have tracked the .Uasset files in the cmd, and now those files appear as changed in the Sourcetree.

Is there a correct way or process to do this? Currently we are two people working on the project collaboratively, but soon we will be 5 (the limit).

If I now upload these changed files that I just tracked from the git LFS terminal, what do my colleagues have to do to work together with me normally?  
Do they have to have git LFS installed?  
Will their project get corrupted?

I would like if there is any process, tutorial or own experience that you have tried using git LFS on already built large Unreal Engine projects, please let me know. I am very lost on this and the documentation is very vague on this particular topic. Thank you very much!


Answers:
author: Theodora Boudale
body: Hi [@Hoku3D](/t5/user/viewprofilepage/user-id/5088536) and welcome to the community!

If you had .Uasset files committed already in this repository, they are not going to be tracked by Git LFS if you simply do **git lfs track '\<pattern\>'**. You will need to rewrite history in order to migrate these (existing) files to Git LFS. Is this something you have done already, or not?

If not, you can check the following guide we have, specifically the section "Start using Git LFS with an existing repository":

* <https://support.atlassian.com/bitbucket-cloud/docs/use-git-lfs-with-existing-bitbucket-repositories/>

After you complete this process, any user with access to the repo will need to install Git LFS on their computer. They should also take a new clone of the repo (after you migrate it to Git LFS), as the repo will have changed history.

If you have any other servers where you clone the repo, you will need to install Git LFS on them as well.

Please keep in mind that for workspaces on the Free plan we offer 1 GB of Git LFS (across all repos in the workspace). If you need more, you can either upgrade to the Standard or Premium plan or purchase extra Git LFS space:

* <https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/>

If you have any questions, please feel free to reach out.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

git-lfs

sourcetree
Pull code using souretree error report
Asked by Zhou Peggy:

Hello,

When I use the sourcetree to pull code today, it always has an error.

++*Unknown SSL protocol error in connection to bitbucket.harman.com:443*++

But it is always OK before.

So, could you please provide some suggestions on this?

Thanks,

Tingting.


Answers:
author: Ana Retamal
body: Hi Zhou! For troubleshooting purposes, can you try pulling the code from the command line? If you're getting the same error, then it means the error is not in Sourcetree but in the connection to Bitbucket Server.

It's possible that an old git version is causing this, you can check your current version by running

```
git --version
```

Let us know!

Ana

comments: author: Zhou Peggy
body: Hi, Ana,

Thanks for the response.

It seems my company bitbucket server has some problem.

When I log in the butbucket server, it always has following error.

![server error.png](https://community.atlassian.com/t5/image/serverpage/image-id/16328iB4905C04B638F99A/image-dimensions/275x146?v=v2 "server error.png")

By the way, my sourceTree version is V1.9.13.7.

Thanks,

Tingting.


author: Ana Retamal
body: Hi! Seems like your issue is on the Bitbucket Server side then. You'll need to get that fixed before you can go ahead and pull from Sourcetree.

Are you the admin for this Bitbucket Server instance? If not, you'll need to contact them so they can solve this issue. If you are, you can try the steps explained in the article [Server unreachable](https://confluence.atlassian.com/bitbucketserverkb/server-unreachable-timeout-when-merging-or-viewing-diff-of-pull-request-779171259.html?_ga=2.182571940.363933037.1520239551-764984710.1492455458) (the action that triggered the error in the article might be different, what the steps are also valid in your case).

Once Bitbucket is up and running again, and if you still have problems between Sourcetree and Bitbucket, then we can troubleshoot it.

Let us know if you have any questions or require any assistance with Bitbucket!

Cheers,

Ana


author: Zhou Peggy
body: Hi, Ana,

I have checked with the admin, and it seems OK now.

Thanks so much.

Tingting.


author: Ana Retamal
body: Glad it's solved for you now, Tingting!

Have a good day :)

Ana


Tags: bitbucket-server
License Link in Old License System is Seem to be Dead
Asked by hirota_yohei:

Hello.

I would like to download old sourcetree license to use sourcetree for OS X Yosemite.

I was told where is download link in [Inquiry About Registration in v2.0.5.6 for OS X Yosemite](https://community.atlassian.com/t5/Sourcetree-questions/Inquiry-About-Registration-in-v2-0-5-6-for-OS-X-Yosemite/qaq-p/722705?utm_source=atlcomm&utm_medium=email&utm_campaign=accept_as_solution_reminder&utm_content=topic) and tried to download at <https://my.atlassian.com/> , but download link [https://my.atlassian.com/%3Ca](https://my.atlassian.com/%3Ca?is) is seem to be dead.

Is there any download link or how to request a license?

Could anyone tell me, please?

Regards.


Answers:
author: bgannin
body: You should see a product listed as "SourceTree: Free License" on <https://my.atlassian.com/> with a link on the right side.

![Screen Shot 2018-03-06 at 2.18.24 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/16444iDF4C721ACB6D1F01/image-dimensions/284x114?v=v2 "Screen Shot 2018-03-06 at 2.18.24 AM.png")

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: hirota_yohei
body: Thank you.

I saw same space, but this license key link respond me 404 page.


author: Ana Retamal
body: Hi! Sourcetree no longer needs a license to be operative. You just need to install it and register it by entering your Atlassian account.

At the moment we're only using that redirection to determine if an Atlassian account owner is a Sourcetree user, and it will be removed soon.

Sorry for the confusion!

Best regards,

Ana
Failed to extract file mcmw.zip
Asked by Distributed Systems:

Error opening Sourcetree

Unable to extract C:\\.... mcmw.zip

Tried everything I could find, still fails.


Answers:
author: Nic Brough -Adaptavist-
body: <https://community.atlassian.com/t5/Sourcetree-questions/sourcetree-won-t-open-gcmw-zip-error/qaq-p/652774> is worth a read.

comments: author: Distributed Systems
body: Deleting the "git_extras" folder and restarting Sourctree to recreate this folder seems to have worked for me. Thank you


author: Distributed Systems
body: Eventually, the problem recurred again. The solution that seemed to work so far was to close Sourcetree, and actually delete the mcmw.zip file itself. Upon restarting Sourcetree, the mcmw.zip file recreates itself, apparently in a more stable state.
How to associate a commit to an existing tag
Asked by HARI KRISHNA PEMMASANI:

We already created a Tag and associated a commit to the tag. We have made the PULL request and merged the code main or master branch.

Now we made one more change to one of the file and want to associate this commit to the TAG created above.

We are unable to figure out how to do this.


Answers:
author: minnsey
body: Hi you can move the Tag, but it can only ever point at 1 commit.  

You should be able to move the tag by simply re-creating it against the new commit, Sourcetree should ask you if you want to move that tag.  

You may then need to force push the moved tag.  

Some more details about the underlying git commands can be seen here <https://stackoverflow.com/questions/8044583/how-can-i-move-a-tag-on-a-git-branch-to-a-different-commit>
Context menu to access the Git repository the same way as tortoiseSVN
Asked by Alex Magot:

Hi,

We are setting a fresh and new Git repository for our version control needs.

What is the tool to use to have the equivalent of the "context menu" of TortoiseSVN?

We have SourceTree to access work with our new repository with GUI but many of us are used to the Tortoise context menu.

Thank you.


Answers:
author: Mike Corsaro
body: Hello! We don't currently have context menu support in Sourcetree, but it's on our roadmap for a future release.

comments: author: Alex Magot
body: Hi Mike,

Thank you for the response.

I will look forward that release with the context menu.

Thanks. Alex.


author: DAGA86
body: Where are we in that roadmap?


author: Aamir Hirani
body: any update(s) on the context menu?
I can't install Sourcetree
Asked by burimbaftijari:

I can't install Sourcetree in third step Atlassian account, can not login to my account!


Answers:
author: Mike Corsaro
body: Hello! Could you try the steps [in this answer](https://community.atlassian.com/t5/Sourcetree-questions/Re-Can-t-login-gt-Can-t-install-Sourcetree/qaq-p/705192/comment-id/19135#M19135)? Thanks!
Can't commit to submodule with SourceTree 2.7.1(159)
Asked by Wang Yang:

My device: MacBook Pro (Retina, 15-inch, Mid 2015) OS Version: macOS 10.13.3 I have a repo with a git submodule. I opened the repo page with the latest SourceTree(2.7.1 - 159), and double clicked the "submodules" tab on the left side bar of the SourceTree window. Then the submodule window comes out. I modified some file of the submodule's, and come back to the SourceTree window. The file can't be operated by sourcetree. P.S: SourceTree2.1 can handle this situation.


Answers:
author: Wang Yang
body: The description is a little complicated.

To say it simply: **Current version of SourceTree can not commit to submodules**.

Please fix this.


author: Wang Yang
body: ![QQ20180301-153600@2x.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/16123i6B47EACB15A1D8E4/image-size/large?v=v2&px=999 "QQ20180301-153600@2x.jpg")![QQ20180301-153515@2x.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/16122i6363969D88825C42/image-size/large?v=v2&px=999 "QQ20180301-153515@2x.jpg")

Please see the screen shots.

The versions above 2.1 of SourceTree are all incorrect.


Tags: bug

submodule
Can SourceTree send emails after a commitment is pushed?
Asked by Zach Daily:

For our controls process I am trying to get more documentation for all of the changes in our code.

Is it possible for SourceTree to email everyone connected to that repository when a commitment has been pushed and they should have a pull notification?


Answers:
author: bgannin
body: Sourcetree itself doesn't have this capability as a client only. What you might want to investigate are post-commit hooks which allow you to run scripts of varying complexity in response to a commit pushed to your repository's server. The options for how to accomplish this within a hook are myriad I suspect.

Brian Ganninger  
Senior Mac Developer, Sourcetree
Is it possible to install Source Tree on a share location in RDS Windows 2016
Asked by Fan Timmermans:

This is an enhancement of my question "Is it possible to use SourceTree on Windows7 running in Citrix?"

From my IT department I got this:

We have the intense to use Source Tree in a Terminal Server Enviroment (RDS).

This is not possible, because we cannot install Source tree on a share location, so that every user on the environment can use it. The software installs itself in the user personal location.

The RDS environment is Windows 2016.

Is there a central deployment option for Source Tree or an other solutions?


Answers:
author: Ana Retamal
body: Hi Fan, at the moment it's not possible to install Sourcetree in a shared location, it gets installed into the user's personal location.

However, the team announced that they're working on creating an MSI for Sourcetree for Windows. As a standard MSI this will be compatible with systems management software such as System Center Configuration Manager, support silent installs, and allow the administrator to choose the installation folder. We don't have an ETA for this yet.

We're tracking feedback for this feature at [SRCTREEWIN-6935](https://jira.atlassian.com/browse/SRCTREEWIN-6935). Feel free to vote for it or add your comment, you can also watch the ticket to receive further updates.

Let us know if you have any questions!

Ana

comments: author: mahendra
body: Hello Ana,

I would like to know if sourcetree works fine on Citrix vdi ? We are looking to install it on Citrix environment.

Regards

Mahendra


author: Fan_Timmermans
body: We at aevitae.com use Citrix vdi. All applications are started as remote desktop app. Among them is SourceTree version 2.6.10.0 which is installed as a shared app. It works fine.

kind regards

Fan


Tags: install

windows