youngmon/atlassian-qna huggingface dataset:
Confluence service will not start
Asked by Ming Chan:

I just installed confluence in my company's Windows 2016 64bit server but the service will not start with error "Incorrect Function", but the "Start Confluence Server" link works in the start menu. Any help will be appreciated.  

Thanks

![Confluence.JPG](/t5/image/serverpage/image-id/33883i871F31E0E0B5BE24/image-size/large?v=v2&px=999 "Confluence.JPG")


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

you might want to check this:

<https://confluence.atlassian.com/doc/start-confluence-automatically-on-windows-as-a-service-172071.html>

document.

Best

JP

comments: author: Ming Chan
body: Jan-Peter,  

Thank you for your reply I actually got it working after setting the System Variables for JRE_HOME and reinstalled the service.  

Thanks


Tags: confluence-server

server
using CLI to delete spaces that are marked as 'archived'
Asked by Computing Services:

Hi everyone,

I have been playing around with the CLI but I wanted to ask if it was possible to acutally use it to remove spaces that have been marked as 'archived' in the space details. I have had a look around and it looks like you can do that with the archive plugin.. but i'm looking for a free way of doing this.

Any help would be much appreciated!

Llew


Answers:
author: Shannon S
body: Llew,

Can you let us know which CLI you're using exactly? We can get the team involved in that add-on here to offer you advice.

As for within Confluence, you could try to [manually delete the spaces](https://confluence.atlassian.com/confkb/after-a-failed-space-import-it-s-not-possible-to-re-import-because-of-leftover-space-data-217743668.html) marked as archived, but **this is not recommended**. If you do decide to go that route I would recommend that you:

1. Make a backup of your Confluence instance
2. Test it first on a staging instance
3. Stop Confluence completely before running any database changes

Let us know if you have any questions.

Shannon


Tags: atl-adm

atlassian-marketplace

confluence-server

server
Confluence Cloud LOSING Drafts
Asked by CFE:

Hi -- can anyone help me find missing drafts? I created a DRAFT in Confluence CLOUD. It is 'supposed to be' in "Your Work" or, visible via your Profile according to Cloud documentation.

I really like Confluence but getting frustrated with the fact that almost every function I try to utilize per their 'official documents' **doesn't match the actual system function** . Like this example here where I created a draft about 7 days ago which originally appeared as expected. But now, in a week, I go back to try to find it, ALL drafts are now gone. Just gone completely.   

Is there any other way to retrieve drafts in Confluence Cloud? I noticed there were some internal UI updates (display changes) in the past few weeks.... These unfortunately, appear to have impacted other system functions like: drafts are literally missing.   

Thanks for any advice or input.


Answers:
author: Nelson Raj
body: Have you tried [https://\<yourdomain\>.jira.com/wiki/my/drafts](https://whitelabelled.jira.com/wiki/my/drafts)?


Tags: cloud

draft
Confluence server app language
Asked by Patrick Vanhoof:

Is there a way to modify the Confluence server app (Android, still in beta) language to e.g. Dutch? Or are there plans to release the app in other languages?


Answers:
author: JP _AC Bielefeld Leader_
body: I don't think so... Still waiting for a German app.

Best

JP

comments: author: Sylke Hartmann
body: ... it's the same with us, we'd really appreciate a German version of the Confluence server app.

Best regards

Tanja


Tags: app

confluence-server

server
Cannot remove page restrictions and no page restrictions are listed
Asked by Alex Beech:

On confluence page we cannot edit or remove the 'Everyone has no access' when we then want to add 'A group has access to view' this does not give the correct permissions, please see screenshot![Capture.PNG](/t5/image/serverpage/image-id/33847i0DE8BB27BAA05980/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Rambabu Patina _Appfire_
body: Hi [@Alex Beech](/t5/user/viewprofilepage/user-id/1317005),

While applying page restrictions, if you are going to restrict *view and edit* on pages below are the points you need to remember.

1) When you apply a *view and edit* restriction, Confluence will automatically add *everyone* to the list with *has no access* . You can't remove *everyone* from this list.

* Here *Everyone* means all the people who can view the page by default.
* Restrictions don't override a person's space permission. For example, if you say a person 'can view' in the restrictions dialog and they don't have 'view' permissions for the space, they won't be able to see the page.

2) When you apply a restriction, Confluence will automatically add you to the list. You can't remove yourself from this list.

3) For your case be specific to choose the *group* or *person* to whom you want to give access. Then those people only can view and edit that particular page. For more details see screenshot below.

![](https://confluence.atlassian.com/doc/files/139414/790795590/52/1538453673673/RestrictionsDialog_820px_Annotated.png)

Hope this helps for you.

Thanks,  
Ram.


Tags: confluence-server

server
Document disappeared while printing
Asked by Brandon Schaefer:

Hello,

We have a document that was mostly completed and ready for full publishing to our users. The content creator send a link off to other users for review. While one of those users was reviewing and printing the document, it appears to have been deleted. The user only received a single page of the print and no one can find the document now.

The content creator user states this is not the first document that has just up and disappeared on her.

Is there a log of deletions that we can look at? Is there a bug where they get deleted or moved to some visible area?

<https://confluence.(((COMPANY> DOMAIN))).com/pages/resumedraft.action?draftId=18513934\&draftShareId=fc9aff9f-1c41-4ef9-acc5-599512dd6364\&src=shareui\&src.shareui.timestamp=1538160055659

Thanks Much for any help you can provide in diagnosing the disappearance.

Brandon


Answers:
author: Shannon S
body: Hi Brandon,

In order to delete a draft, the user has to click **. . . \> delete unpublished page**, and then they get a red warning window telling them they are deleting it. So I think it's unlikely that one of your users actually did this.

What's more likely is that they accidentally published the page. This would remove it from your drafts. Have a look in your space to see if the page was published inadvertently.

You could try to use this article to find out who has deleted the page. It's meant to work with pages that are already published, but you could try changing the type to draft and use it that way.

* [Find who deleted pages in Confluence](https://confluence.atlassian.com/confkb/finding-who-deleted-pages-in-confluence-934717801.html)

Let me know if you have any questions.

Regards,

Shannon


Tags: confluence-server

server
get modified by username when comment is added to page MACRO
Asked by Phil Brown:

I currently have a macro that extracts the last modified username of a page. I would like to enhance this macro by also identifying when a comment is added to a page.

If 'page' is modified OR 'comment' is added - get username.

This would also suffice;

if ANY attribute of 'page' is modified, get username.

Thoughts?

Phil


Answers:
author: JP _AC Bielefeld Leader_
body: Hi Phil,

as comments are connected to a page but not part of the page, the way to go would be:

- Get last updated of page

- Get last comment of page by looping over all comments (could be difficult because there can be comments of comments...)

- Compare the last updated dates \& return the youngest value

Quit a bit of programming in a user macro but should be possible.

Best

JP

comments: author: Phil Brown
body: Thanks for the suggestion. Not as streamlined as I would have hoped.


Tags: confluence-server

server
Link to same page (name) in different space
Asked by Lukas Pohanka:

Hi, i have different versions of a functional documentation in different spaces. To make it simple i have

* Version 1
* Version 2

Every functionality that gets build into version 1 needs to be documented in version 2 as well, and the name of the document will stay the same. So we have:

* Version 1
  * Document A
* Version 2
  * Document A

I would now like to add a link to the page (or header) where a user can easily switch between the versions. As Version 2 is a copy of Version 1 the name of the page is identical, the only difference is the space key V1 vs. V2.

I would need to know how i can exchange the pagetitle in this \[spacekey:pagetitle\] with \[version1:$self\], \[version2:$self\] so that i don't need to manually create the links for each document. Is there a variable $pagename?


Answers:
author: Bill Bailey
body: There is a method .getTitle(). So this should work:

```
$content.getTitle()
```

If you are on a pre 6.x version, there is this macro designed to do exactly what you want to do:

<https://confluence.atlassian.com/conf59/space-jump-macro-792499201.html>

Not clear why the deleted it.


Tags: confluence-server

link

server
How can I stop my restricted confluence pages showing up as issue links in JIRA?
Asked by Helen Durrant:

I've created several wiki pages in confluence that are private to me and one or two other team members. I mention JIRA issues on those pages, so in JIRA, I can see the issue links that show "mentioned in" - with links back to confluence.

Today I discovered that other team members who do not have access to view the confluence pages or their parent page can see the page links in JIRA.

In my opinion this should not be happening. Is this a bug, or is there a way to stop this?

Thanks in advance.


Answers:
author: satvidh
body: This message is NOT the solution to the problem. It is mainly to share the method I used to clean up the links to those restricted pages from the JIRA issues.

* Navigate to the restricted page.
* If there are any links to this page in Jira issues, you will see **xx Jira Links** at the top of the page, where xx is the number of links.
* Click on that link and it will show the list of Jira issues that have the link. In my case, it showed 5 at a time.
* I went to each of those 5, removed the **mentioned in** link, refreshed the wiki page, picked up the next 5, and rinse and repeat until I removed all the links.


author: Paul Caron
body: I found a work-around:

When pasting a Jira issue URL in a confluence page, it automatically inserts a Jira Issue/Filter Macro. Press escape when pasting it and the Macro is removed, but the URL remains there in clear. This way, it is not considered as a link in the Jira issue.

But, it would be better if there was an option inside the macro to 'not generate any links' automatically.


author: Aymeric Esqu?
body: I have the same issue


author: Dmitry Razumikhin
body: I have occur this behavior too. How I can turn off this?


Tags: cloud

confluence-cloud

jira

jira-cloud
Downtime while Hard- Software Upgrades for Confluence Online?
Asked by Jeremy Elias D?hling:

Hello there!

I just researched for some Pro and Contras for Confluence Online vs. On-premise. I read here (<https://www.atlassian.com/trust/reliability/infrastructure>) that customers don't have to worry about Downtime of the services when Atlassian does some Hard- or Software Updates (Quote:Cloud customers never have to worry about software or hardware updates. Atlassian does the work for you and ensures that your cloud products are always up-to-date.).

But I can't believe that... For example in Azure you have a SLA for about 99.95% of Availability in a year. And in my oppinion it's impossible to have no Downtime in a year? So anywhere they have to document something like SLA, isn't it?

If you found some of those information or you have the knowledge about this topic, please answer :D

Best regards!


Answers:
author: Jeremy Elias D?hling
body: After more research I found the guarantee that they provide 99.95% uptime per year.


Tags: cloud

confluence-cloud
Can't see any image in confluence right after install
Asked by LimmeZ:

Hi.

I freshly installed Confluence to my host computer and entered to localhost, and site showed up like this:

![KakaoTalk_20181002_160641134.jpg](/t5/image/serverpage/image-id/33821i84B98FD332A1ADC5/image-size/large?v=v2&px=999 "KakaoTalk_20181002_160641134.jpg")

As I said, I just installed this and can't figure out what is problem. Any advise will be thankful.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi

please check with a browser dev tool (Press F12), if CSS \& Javascript files are loaded. Doesn't look like it.

Best

JP


Tags: confluence-server

server
Confluence Audit log
Asked by Marat:

Hi

I'm using confluence version 5.8. I need to get an audit log like here: <https://confluence.atlassian.com/doc/audit-log-829076528.html>  
Perhaps in the database or in the logs on the server.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi

upgrade to Confluence 5.10 and you'll get Audit logs.

Best

JP


author: Nic Brough -Adaptavist-
body: You can't do this in 5.8, it does not track the changes in a way you can extract. You'd need to be comparing backups of the system line by line
I want to take the backup of existing spaces in confluence v5.3 without exporting the space dump.
Asked by N P:

Is there any way to take the backup of all spaces in confluence v5.3 without using its UI i.e without exporting space deump from UI?


Answers:
author: Steve Thornhill
body: You can export spaces from the command line using the rest api. Or use the Bob Swift CLI tools to perform that action.

comments: author: N P
body: Is there any rest api to export the spaces from confluence v5.3 ?

If yes then please provide the link to explore that api.


author: Steve Thornhill
body: You can find all the details here - <https://developer.atlassian.com/server/confluence/confluence-server-rest-api/>


Tags: confluence-server

server
Exporting a document w/ comments
Asked by Ryan DeVeau:

How do i create an export of a confluence page to a document and keep the comments visible and/or an editable part of the new document?


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Ryan DeVeau](/t5/user/viewprofilepage/user-id/2062187),

Unfortunately, there isn't a way to keep the comments visible when you export a Confluence page to a Word document (or PDF). The only way is to manually copy the content of each comment from the Confluence page to that of Word/PDF.

You can vote for the feature request here - [https://jira.atlassian.com/browse/CONFCLOUD-38240?jql=text%20\~%20%22export%20inline%20comment%22](https://jira.atlassian.com/browse/CONFCLOUD-38240?jql=text%20~%20%22export%20inline%20comment%22).

Thanks

Sireesha


Tags: export
Adding calendars into Confluence?
Asked by Pat:

Is there a way to add/sync a Google calendar into Confluence cloud without having to pay for an add-on? I have found that some information online that macro's work but only with the server versions.


Answers:
author: AhmadDanial
body: Hi, Patrick.

The easiest way to do this is for you to subscribe to the Google Calendar as mentioned in the [Subscribe to Google Calendars from Confluence](https://confluence.atlassian.com/teamcal/subscribe-to-google-calendars-from-confluence-240913761.html). Can you please give it a try to confirm if it caters to your requirement?


Tags: confluence-cloud
User login error - ASAP authentication received but failed authorization
Asked by Peter White:

We have one user who is unable to remotely log into the Confluence Server and receives the error "ASAP authentication received but failed authorization" ... "The server understood the request but refuses to authorize it"

Any explanation why this would occur and how to rectify?

Thanks


Answers:
author: AhmadDanial
body: Hi there, Peter.

Since this error is specific to a single user, can you please confirm on the following please?

* Can any of the admins log in to the Confluence UI to verify that the user exists?
* If the user exists, can we double check the status of the user from the database by running the command:
*

  ```
  SELECT * FROM cwd_user WHERE email_address='<email_address>';??
  ```

<!-- -->

* Was this user able to log in before or this is the first time the user is trying to login and hit into this error? If the user was able to log in previously, was there any changes done to the account? Change of email address / password?
* Was this user created locally or synchronized from an external directory?
* Is the same problem occurring on the private / incognito mode of the web browser?
* Lastly, can you tail the *atlassian-confluence.log* **when** the issue is reproduced to confirm if there are any errors logged?

comments: author: Peter White
body: You suggestions helped by reviewing the user's logon details. A duplicate setup had been established with a slight variation in the login email. One account had been deactivated so after remotely connecting to their pc we identified which account was being used which corrected the problem.

Thanks again.


author: AhmadDanial
body: Hello, Peter.

You are most welcome. I am really happy to know that the issue is resolved on your end. Feel free to let me know if you have any other concerns and I will be happy to help!


author: G?nsebl?mchen
body: I had the same error message in Chrome, but not in other browsers or in Chrome-Incognito. The problem was that I was logged in with my private Google mail account in Chrome. After deleting cookies the error page was replaced by the login screen from Atlassian.
Embedded videos and GIF's not working in PowerPoints
Asked by Juan Du Toit:

Hi All,

When adding a PowerPoint via the macro into a confluence page, the videos and GIFs do not work

How do I get it to work?

Running Confluence v5.10.8


Answers:
author: Daniel Eads
body: Hi Juan,

The macro works by essentially generating static images of each slide and displaying them as images. Video/gif content isn't compatible with the way the previews are generated.

We had an open feature request for support for gifs/animation in previews, but it was [closed due to low interest](https://jira.atlassian.com/browse/CONFSERVER-52817). You can comment on the feature request with any additional details, but based on the activity it's had so far, it doesn't seem like something we will be working on.

Cheers,  
Daniel

comments: author: Juan Du Toit
body: Thanks Daniel


Tags: server
How do I create a content document template in Confluence?
Asked by James Morreale:

I am trying to recreate a word document template that we use for content in Confluence. How do I create a template that can be reused by our team?


Answers:
author: kennyngkk
body: Hi James,

You can create a Confluence template by using the link below.

* <https://confluence.atlassian.com/doc/create-a-template-296093779.html>

However, I am not sure how complicated your word document template is and it might not be able to create 100% like your word document.

comments: author: James Morreale
body: Thanks for your response. I am trying to create reusable components (tables) for organizing our content. Currently we use basic word tables. I would like to create something similar in Confluence. Is there a way to insert new empty tables in the document instead of copying and pasting existing ones?
Where's my browser's vertical scroll bar after using comments?
Asked by Brendan Pickford:

Confluence Server v6.9.1

Adding a page comment, or in-line comment to a page removes my browser's vertical scroll bar, and it does not return until I refresh the page.

Observed in:

* Chrome Version 69.0.3497.100 (Official Build) (64-bit)
* Firefox 62.0.2 (64-bit)
* IE v11.0.9600.19137

I tried to enter this as a bug, but got denied due to a permissions issue.

Cheers.


Answers:
author: Brendan Pickford
body: Confluence was upgraded to v6.12.0

Issue resolved.

Regards,

Brendan

comments: author: Shannon S
body: Hi Brendan,

Thank you for letting us know you were able to resolve the issue with an upgrade!

Hope you have a pleasant rest of your week.

Regards,

Shannon


author: Brendan Pickford
body: Hi there,

Thanks for the responses.

The issue is reproducible on every PC in our organisation, all some variant of Windows 7 or 10.

Also reproducible using Edge.

Also reproducible on Chrome in Android, unless it's the Mobile Version of the page; then it's okay.

I also just tried Opera portable, same issue there.

Occurs with or without plugins.

I want to make sure I know what the likely cause is (server setting, or known bug) so I don't suggest the wrong solution to our IT department.

Regards,

Brendan

comments: author: Shannon S
body: Hi Brendan,

Thank you for confirming that.

I see you've already raised a support ticket for this issue, so I will allow the engineer there to troubleshoot your issue.

As soon as you are able to determine a reason for the scrollbar going missing, please feel free to share the answer here so it will help other users!

Regards,

Shannon


author: Shannon S
body: Hi Brendan,

Roman mentioned he cannot replicate the issue on macOS, but it appears you might be using Windows.

Can you let us know what version of Windows you're using so we can try to replicate the issue?

Does the issue occur in Edge as well, if you have it?

Do you have all add-ons in your browsers disabled when you're replicating this?

Shannon


author: roman
body: Hi [@Brendan Pickford](/t5/user/viewprofilepage/user-id/26206),

I couldn't reproduce the same behavior with Confluence 6.12 with different browsers in macOS.

I would suggest creating a support ticket with Atlassian Support team who can create bug reports on your behalf.

Roman.
Database migration from mysql 5.5 to mysql 5.7 for Confluence
Asked by Arpit Sharma:

Hi,

Can anybody help me regarding migration of mysql 5.5 to mysql 5.7? I done with simple export import. But it doesnt work. Is there any process or guidelines for this?

Thanks \& Regards  
Arpit


Answers:
author: JP _AC Bielefeld Leader_
body: Hi Arpit,

create a replica / copy of your current 5.5.46 server with all databases on that server. Upgrade that server to 5.6 (lastest). Run mysql_upgrade after upgrading the binaries \& starting the server. If you get no errors, stop the server \& upgrade to 5.7 (latest). Run mysql_upgrade afterwards \& fix any possible errors. Check, if any MySQL settings must be configured to match the system requirements for your Confluence version (Charset, Collation on server, database \& tables, Transaction settings,...).

Start a staging/test instance of your Confluence server configured to use that server.

Concerning your import / exports: Do you refer to a Confluence XML export \& import or a database dump and reload?\`This is a big difference. If you refer to a database dump make sure you create the database user \& permissions on the database, so that Confluence can access the database.

Anything in the application log of Confluence?

Best

JP


author: kennyngkk
body: Hi Arpit,

Can you further elaborate on how it is failing and what are the steps are you using to import/export the database?

comments: author: Arpit Sharma
body: Hi Kenny Ng,

We have confluence setup with external database(mysql 5.5.46). I exported database here and imported in mysql 5.7.23. After that I have changed ip of database server in configuration file of confluence. But it doesnt work for me. I restarted the service but there is no main page on url.


author: kennyngkk
body: Hi Arpit,

This is my suggestion. Create another database MySQL 5.5.46 instance and import that from your production instance. once that is done, done upgrade to 5.7.23 after upgrading point Confluence to the instance itself.

You have other option that you can perform this database upgrade/migration

\* <https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html>


Tags: confluence-server