youngmon/atlassian-qna huggingface dataset:
Enhancement Request Process - Creating Issues in JPD via Form
Asked by Brent Cooper:

I am working to create an intake flow for enhancement requests that come in to our Product team for discussion and prioritization. Ideally, I am able to share a link to a customizable form where stakeholders can create an issue in JPD.

Can I get advice on the best process for creating this form?


Answers:
author: Chris Timms
body: Hi [@Brent Cooper](/t5/user/viewprofilepage/user-id/4889569) ,

If you need something ASAP, I recommend my answer on this topic here:

<https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-best-transfer-info-from-Jira-Service-Management-Feedback/qaq-p/2050270>

If you can afford to wait, you might be interested in JPD's most recent product announcement here:

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/A-big-update-on-Jira-Product-Discovery-pricing-creators-and/ba-p/2304729>

comments: author: Rohan Swami
body: [@Chris Timms](/t5/user/viewprofilepage/user-id/1260719) is spot on here, thanks Chris!


author: Brent Cooper
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) Hey! Has there been any updates in this area that could help our team out? We are still in need of a way we can collect ideas \& enhancements from people in our company that may or may not have access to JIRA.

Ideal solution would be a form with a link that we can share with someone in our company, they fill out a customized form, and our team can control where this new request gets sent to, such as a dedicated JIRA Product Discovery Board to manage all of the requests.

Appreciate any input!
Date Formats
Asked by Jerry O'Sullivan:

Hi Team

I have been using JPD for close to 9 months and have some questions around date formats.

My Instance has,*I think*, 2 types of date field

1. Single Date only   
2. Capable of holding multiple dates

It looks like we can only create fields that support date ranges, as well as single dates, going forward

Is this correct?

I am trying to push some data into JPD that is single date and I am hitting limitations

Thanks

J

<br />

![Screenshot 2023-03-21 at 17.06.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/246821i933D9D10CD67F565/image-size/large?v=v2&px=999 "Screenshot 2023-03-21 at 17.06.14.png")


Answers:
author: Tanguy Crusson
body: Hi [@Jerry O_Sullivan](/t5/user/viewprofilepage/user-id/5169652) this is correct, you can only create one type of field (which is a date range, for which you can select a single date). What are you trying to do?

comments: author: Jerry O'Sullivan
body: Sure [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

As part of a merger we have been asked to sync some of our product discovery work with productboard. We can get the sync working for most field types except date fields

Productboard exposes it's timeline fields as Single date fields, which is incompatible with the JPD field type

This is a screengrab of what the integration looks like on the productboard side. As you can see the 'old' date field types are available but the new date fields are listed as incompatible

![Screenshot 2023-03-23 at 10.29.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/247274i8E34CF535BB7FC3E/image-size/large?v=v2&px=999 "Screenshot 2023-03-23 at 10.29.55.png")


author: Tanguy Crusson
body: Hi [@Jerry O_Sullivan](/t5/user/viewprofilepage/user-id/5169652) , it's not something we'll be able to help from on our end - do you have a contact at Productboard? it sounds like they need to build support for this new date field format.


author: Jerry O'Sullivan
body: Sure we are talking to Productboard as well just wanted to clarify my JPD understanding . I will update here with any updates


author: Tanguy Crusson
body: OK cool - if they need help feel free to connect us, we can explain how that field works
How can we use "Effort" as a negative weight for impact scoring?
Asked by Benedict Lubik:

Hey everyone,

we've been trying to implement a very basic, custom formula for impact scoring in our team. We are using three metrics that positively impact our score (Business value 1-5, Key Customers (weighted), Insights (amount)) and one metric that is supposed to negatively impact our score (Effort).

Is there anyway to map this without using a custom formula? It seems to us that if we only use one negative metric, it weighs 50% in our total score.

Best,

Benedict


Answers:
author: Tanguy Crusson
body: Hi [@Benedict Lubik](/t5/user/viewprofilepage/user-id/5168311)

you can either use a Weighted score formula with both positive and negative inputs,

or, if that's not working for you:

you'll soon (within a week?) be able to use negative numbers in the "positive inputs" section - we've seen some teams with more exotic needs where this would help.

comments: author: Tanguy Crusson
body: The way it works with fields in the "negative inputs" section:

Normalize ( Normalize ( Positive1 ) \* weightP1 + ... + Normalize ( PositiveX ) \* weightPX)

/

Normalize ( Normalize ( Negative1 ) \* weightN1 + ... + Normalize ( PositiveX ) \* weightNX)

If you put everything in the positive inputs section and use a negative number in the positive input section, it will normalize by adding everything, including the negative number.

Sorry, I couldn't find a way to explain it in plain English in a way that made sense


author: Benedict Lubik
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

thanks for getting back to me so quickly. I struggled with formulating my question as well so no worries, I understood your answer. We will just wait for you to release an update then!

BR


author: Hannes Krug
body: > you'll soon (within a week?) be able to use negative numbers in the "positive inputs" section - we've seen some teams with more exotic needs where this would help

Upvote for that


author: Tanguy Crusson
body: It's there already!
Anyone migrated from Prodpad?
Asked by aditsharda:

Hi everyone..

We've been using Prodpad for our Product team and documentation, with limited success. I was wondering if anyone has experience with Prodpad and how the transition to Jira Product Discovery was like?

I'm currently experimenting with the offering, and it's been a good experience so far. I was wondering if there's a quick way to import data from Prodpad or migrated it over.


Answers:
author: Christian de Heij
body: Hi, I did in the very beginning of Jira Product Discovery, only options is making downloads from Prodpad to spreadsheet(s). Then using Jira importer to get data in. I created a new field in which I added the Prodpad id and I concatenate some data from Prodpad to combine in one Jira field.


Tags: migration
When I try to add a delivery ticket it's saying it's not there?
Asked by Liam Cottam:

For some ideas (not all) when I click 'add delivery ticket' in the delivery progress field I can't find the ticket. I have gone as far as to add the URL directly into the field but it still says that it isn't there.

Any ideas?


Answers:
author: Liam Cottam
body: Turns out I was trying to link to stories. Needs to be an issue (Task, Epic, Bug)


author: Hugo Emond
body: Happened to me when the ticket was already linked to the idea using another link type.

comments: author: Tanguy Crusson
body: Yes, I just came here to say this ?

[@Liam Cottam](/t5/user/viewprofilepage/user-id/5086987) can you check if the ticket you're trying to add in the delivery section was already linked to the idea? (in the "linked issues" section)


author: Robert Lanckton
body: I'm having a similar issue - no linked issues to the Idea.   
other projects load issues, but 1 project doesn't - even pasting URL fails. I wonder if this user is having the same thing? SS below shows no results vs another project showing results  
![Screenshot 2023-03-20 at 12.15.54 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/246615i6CF05C7BD814ED61/image-size/large?v=v2&px=999 "Screenshot 2023-03-20 at 12.15.54 PM.png")![Screenshot 2023-03-20 at 12.16.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/246616i52D968D7477C1726/image-size/large?v=v2&px=999 "Screenshot 2023-03-20 at 12.16.47 PM.png")
I have automated an epic creation when an idea transitions to status to "NEXT" I would like to au
Asked by Liam Cottam:

I have automated an epic creation when an idea transitions to status to "NEXT" I would love to be able to automatically add the delivery ticket to the Delivery Progress Field.

PMs regularly forget to add the delivery epic to the idea. I find the delivery progress field provides a great at a glance overview of work in progress for stakeholders and myself (as well as quick access to the delivery tickets)

I have been able to achieve a similar thing with automatically creating a confluence page when a status moves and then posting the link back to a "Documentation" field on the idea.

Is there anything I can do to make this happen?


Answers:
author: Hermance NDounga
body: Hi Liam,

i am guessing that you create an epic, but that this epic doesn't appear in the delivery panel, hence isn't tracked under the delivery progress field.

For that i'd suggest to also set up the issue link when you create the epic.

![Screenshot 2023-03-16 at 10.41.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/245890i998D392DC65C704F/image-size/large?v=v2&px=999 "Screenshot 2023-03-16 at 10.41.59.png")

Cheers,  
Hermance  
Product Manager @ Jira Product Discovery


author: Jens Schumacher - Released_so
body: Hi [@Liam Cottam](/t5/user/viewprofilepage/user-id/5086987)

It sounds like you are already using Jira Automation to create an Epic when the issue transitions, is that correct? If so, all you need to do is add the following snippet to the same create issue step under **More options.**   

<br />

```
{"update": {
  "issuelinks": [
   {
     "add": {
        "type": {
             "name": "Polaris issue link"
         },
          "outwardIssue": {
              "key": "{{issue.key}}"
           }
         }
      }
   ]
  }
} 
```

<br />

The above will create an issue link between the newly created epic and the idea ticket.

Cheers,  
Jens

[Released.so](http://released.so/) - Release notes powered by Jira

comments: author: Jens Schumacher - Released_so
body: Or you could use [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) solution with the UI, which is simpler than using the JSON format :)


Tags: automation

progress
change creator in Jira Product Discovery
Asked by Andrew Hewitson:

We have an idea that was created by someone who is no longer working in the project. Is there a way to change the creator of the idea to someone else?


Answers:
author: Gary Spross
body: It would be nice if there was at least a backdoor way to be able to edit this field. We just finished a migration and I imported the Ideas from the previous instance into the new one (because JPD isn't supported for migration). After import, I was listed as the Creator for every Idea. I was able to get the Reporter field straightened out, so I was going to use automation to copy the value from the Reporter field to the Creator field. I guess it doesn't make sense to trust an admin with the ability to work however they need within their project...


author: Dave Mathijs
body: Hi [@Andrew Hewitson](/t5/user/viewprofilepage/user-id/4746640) to my knowledge, you cannot change the Creator. You can submit a suggestion with Atlassian directly if you like, but honestly, why would you change the creator? The "someone else" did not create that idea.

comments: author: Dave Mathijs
body: You can change the **Reporter** though, but not the Creator.


author: Andrew Hewitson
body: The person that entered this idea was not actually the originator of the idea. They only entered/created the ideas during evaluation of the product. We would like to get the idea changed to the person who the idea should be attributed to.


author: Dave Mathijs
body: Then my suggestion/workaround would be to remove/delete the Idea and have it re-submitted by the person who the idea should be attributed to.


author: Andrew Hewitson
body: A less obtrusive solution would be nicer but I'm inclined to believe, at this point in the beta, this may be the only solution. Thanks for your input.


Tags: jira-product-discovery

cloud
Is there a way to auto sort field options?
Asked by Sufian Siddiqi:

If I create a single-select or multi-select field and have a number of options, is there a way to auto sort based on alphabet? I see the option to manually adjust order, but that is just too tedious to do manually.


Answers:
author: georgi_donev
body: Oh yes please! We use the \`Key Customers\` field extensively, and I have to manually drag and reorder the items on this list. Huge waste of time!

comments: author: georgi_donev
body: Same issue here. Causes a lot of frustration for users.


author: georgi_donev
body: The underlying issue is that when creating a new idea it is not possible to search in a multi-select field.
how do I navigate jira discovery?
Asked by Audrey Osuagwu:

How do I navigate jira discovery


Answers:
author: John McKiernan
body: Hey [@Audrey Osuagwu](/t5/user/viewprofilepage/user-id/5170684)

This page should help you get started: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378>

We will have a lot more, including webinars coming up soon :)

Cheers,

John


author: Danuta Twarog
body: Maybe this demo will help you: <https://www.youtube.com/watch?v=9mQ0cV9oO-o>

comments: author: Audrey Osuagwu
body: Thank you Danuta.
Hi! Do you plan to move the JPD from beta to the generally available verson?
Asked by Irina_Bel_Stiltsoft_:

If so, when do you plan to do it?


Answers:
author: Amanda Barber
body: I think the most up-to-date information is here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Announcing-Jira-Product-Discovery-pricing/ba-p/2194104>

comments: author: Tanguy Crusson
body: Thanks Amanda.

Basically: yes we do, and it's going to happen in the next 3 months. We'll let you know as soon as it's happening, and will give you time to manage the transition on your end.


author: Irina_Bel_Stiltsoft_
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) ,

Is there an update on the publically available version?
Import issues from asset discovery
Asked by Daniel Montes Blanco:

Hi,

<br />

I'm trying to import a scan I've done with discovery assets. But when importing I get the following error: "inStream parameter is null". Any ideas about what might be wrong? I have read that it may be due to the .zip password, but in principle it has not been assigned any, so I have no clues to follow.

Thank you!![error import.png](/t5/image/serverpage/image-id/245292i8AA831B36EB6D9CA/image-size/large?v=v2&px=999 "error import.png")


Answers:
author: Hermance NDounga
body: Hi Daniel,

I think Asset Discovery is a feature that you can find in Jira Service Management - where you can manage assets under your network. In Jira Product Discovery, you cannot manage assets.

If it's the case, please ask your question in this group : <https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk>   
or raise your bug at <https://support.atlassian.com/contact/#/>

I think they'll be able to look at the issue :)

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: assets-discovery
What does "Impact" in the idea status mean?
Asked by Amer Enaya:

Hi there  
We are new to the Product Discovery solution, what does "Impact" status mean?


Answers:
author: Hermance NDounga
body: This has come up before, this might be worth a read:

[Goal-and-Insight-Impacts/td-p/2065644](https://community.atlassian.com/t5/Jira-Product-Discovery/Goal-and-Insight-Impacts/td-p/2065644)

comments: author: Hermance NDounga
body: Yep definitely this answer from Tanguy, thanks Graham (and Erik)!

In short, the "Impact" field is a default field, to show you what you can do with the app. If you think an idea have a big impact - a big added value on the goal it's linked to - then the impact would be a 5. If the idea contributes in a marginal/negligible way to the goal it is attached to, then its impact might be a 1.

That's just an example of what could be used as a criteria to prioritize your ideas.


author: Kyren Cabellon
body: From what I've read in the article above, it was more on the "Goal Impact" field rather than the status "Impact"

I am also not sure on when to use this status

![2023-05-23_14-06-12.png](https://community.atlassian.com/t5/image/serverpage/image-id/258844iEC3F12AFD136BDEB/image-size/large?v=v2&px=999 "2023-05-23_14-06-12.png")


author: Jos? Carlos De Oliveira Escalona
body: [@Kyren Cabellon](/t5/user/viewprofilepage/user-id/3746290) I believe Impact status it's for when the Idea has been delivered and you are measuring the Business Value, feedback, etc etc. before setting up to Done.

It makes more sense for me.


author: Kyren Cabellon
body: [@Jos? Carlos De Oliveira Escalona](/t5/user/viewprofilepage/user-id/5115715) thank you for that.


author: Erin Mihalik
body: You really only need to use the fields that you want to use. The tool has so much freedom to get rid of fields or add your own.

I personally love the idea of the Goal Impact field.

So often does a list of 50+ ideas all meet a Goal or OKR set out by the company but we cannot work or deliver all 50 ideas. Goal Impact allows us to say "Yes, both of these ideas meet the goal of Improving Stability but Idea 1 will be more effective or have a higher impact than Idea 2"
Tags field in PRTG Integration
Asked by Fabian Alvaracin Paula:

Hi everyone,

background info:  
PRTG is up to date (Version: 22.4.81.1532)   
Opsgenie Essentials Plan

I'm currently trying to get Tags working with our PRTG -\> OpsGenie -\> JSM Integration. We have to use the Integration via Teams which is not perfect and missing configuration possibilites but I hope I can get it anyway working.

The goal would be to get an identifier from PRTG (like Tags) in Opsgenie to pass them to specific JSM Projects.

Unfortunately I have no Tags field in the Integration in OpsGenie, like I have which JSM for example.

In the Logs I can see that the incoming data has the Tags field filled out but OpsGenie won't pass that information to the alert.

What can be done to achieve this? Besides upgrading our plan. :-)


Answers:
author: Nick H
body: Hi [@Fabian Alvaracin Paula](/t5/user/viewprofilepage/user-id/5110687) ,

You should be able to extract the Tags field into the alert as long as it's parsing in the payload.

This Community Article should help: [How to Extract Custom Fields and Data into an Alert,](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Extract-Custom-Fields-and-Data-into-an-Alert/ba-p/2133902)

along with this related Community Question: [No tags on PRTG alerts](https://community.atlassian.com/t5/Opsgenie-questions/No-tags-on-PRTG-alerts/qaq-p/2224956)

The customer in that Question was able to extract the PRTG tags using:

```
{{_url.tags}}
```

comments: author: Fabian Alvaracin Paula
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) Unfortunately I don't have this field to use tags at all which is my biggest issue at the moment.

Is there something falsely configured? Because the links are from OpsGenie to JSM and not directly from PRTG and this should be configured in the PRTG Integration if I'm not mistaken!?

Thanks in advance. ![PRTG - Opsgenie.png](https://community.atlassian.com/t5/image/serverpage/image-id/232708i957F09E9BBC2770F/image-size/large?v=v2&px=999 "PRTG - Opsgenie.png")


Tags: cloud

prtg
Formatting code blocks using the Jira SM Cloud integration
Asked by Jorge Carpio:

I've connected Opsgenie with Jira (using the Jira Service Management Cloud integration) so certain alerts in Opsgenie are reflected as an issue in Jira.

I'm including YAML code blocks in the alert description using the text formatting notation specified [here](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=advanced), so the issue description is something like:

```
Some description of the alert here.

My code block:
{code:yaml}
metadata:
  name: myname
  key1: value1
data:
  replicas: 1
  somelist:
    - item1
    - item2
{code}
```

I expect the issue description to be something like:

![Screenshot 2022-12-28 182618.png](/t5/image/serverpage/image-id/232216i4B401129526D2C1C/image-size/large?v=v2&px=999 "Screenshot 2022-12-28 182618.png")

The problem is the language is not being properly highlighted in Jira. Although it understands the code block as such, it doesn't seem to detect the configured language (YAML) and highlights it as Java code:

![Screenshot 2022-12-28 182744.png](/t5/image/serverpage/image-id/232217i74E392D9BB6D0D2C/image-size/large?v=v2&px=999 "Screenshot 2022-12-28 182744.png")

Is there any other way of formatting code blocks via API?

tl;dr: I'm trying to format a YAML code block using Jira's markup language, but the code block is being presented as Java code. I'm using the API interface, not the browser. What's the proper way to do it?


Answers:
author: Shivam Naik
body: Hi [@Jorge Carpio](/t5/user/viewprofilepage/user-id/5109853) ,

This is a case I think would benefit from being looked at closer in a Support Ticket, but can you confirm what API endpoint you're using so that we can do some testing on our end between languages?

Thank you!

comments: author: Shashi Matha
body: [@Shivam Naik](/t5/user/viewprofilepage/user-id/3915058) - Did you resolve this issue?


Tags: cloud

integration

jira-service-management-cloud
Alarm deduplication on same alias with different priority
Asked by Raquel Diez:

Hi,

How does alarm deduplication work when the alias is the same but the alarm priority is different?  

Suppose that I get the following, in that order:

* **firstAlarm**: alias=someAlias, priority=P3
* **secondAlarm**: alias=someAlias, priority=P1

Possibilities:  
1) **firstAlarm** and **secondAlarm** are received, since the priority is different  
2) Only **firstAlarm** is received, **secondAlarm** is omitted, which means that the raise in severity to P1 would be lost  
3) **secondAlarm** is omitted, but **firstAlarm** priority is raised to P1  

From the [documentation](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/) it looks like it would be number 2). I know I can easily add the priority to the alias to get behavior number 1) in case it is not how it works by default, but I am looking to get behavior 3).

Thanks,


Answers:
author: Nick H
body: Hi [@Raquel Diez](/t5/user/viewprofilepage/user-id/5109684) ,

If two alerts are received with the same alias, they would deduplicate (or increase in count).

If the second alert has a higher priority, the alert's priority would be increase and notifications would restart.

If the second alert has a lower priority, the alert would simply deduplicate. Opsgenie cannot lower an alert's priority from deduplication at this time.