youngmon/atlassian-qna huggingface dataset:
Use custom issue type name in Delivery tab
Asked by Jean-Emmanuel BANQUEY:

Hello,

With Jira Premium advanced hierarchy, we've renamed the Epic issue type in our high-level Program Backlog to Feature.

But when in Delivery tab as a PM, we want to create one ticket, the issue type is named Epic. Will be helpful for our PM understanding to display "Feature" instead.

And to complicate the situation, we've created the Initiative higher level and called it "Program Epic". So, it's quite confusing.

As an improvement, could you read the custom issue type name set on the destination board please ?

Thanks

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/214462i008E3492C9A8B299/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hermance NDounga
body: Hi Jean-Emmanuel,

I've tried to do the same and it works properly for me - renamed my Epics as "Features" and "Features appears. Maybe you've changed it in Advanced roadmaps, but not in the project settings?

Software projects \> Project settings \> Issue type

![Screenshot 2022-09-08 at 13.21.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/214966i917EDDC2119CC3CB/image-dimensions/442x235?v=v2 "Screenshot 2022-09-08 at 13.21.34.png")

Discovery project \> Delivery panel

![Screenshot 2022-09-08 at 13.22.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/214967iC47523AD02DCE896/image-dimensions/416x232?v=v2 "Screenshot 2022-09-08 at 13.22.27.png")

Cheers,

Hermance

comments: author: Jean-Emmanuel BANQUEY
body: Hi Hermance,

Thanks for your answer, didn't know we can do that in Jira :)

But I'm on a company-managed project so I can't rename Epic issue type without impacting all my organization :(
Default values for fields
Asked by ABD:

Is there a way to make default values for fields when new ideas are created? Its a pain to manage all fields manually.

For example with respect to the roadmap board. It would be great if all new ideas started with the 'next' value for the roadmap property so its easy to immediately see a backlog here


Answers:
author: Hermance NDounga
body: Hello!

It is not possible to define default values for new ideas.

Indeed with Automation, you can set up a field value when creating an idea

![Screenshot 2022-09-06 at 13.42.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/214453i1156CC7E29180189/image-size/large?v=v2&px=999 "Screenshot 2022-09-06 at 13.42.59.png")

However, please note this rule might override what could be considered as default values set from a view.

To take back the example of the roadmap, when you create ideas from this view and in a specific column, the value for this column will apply to the newly created idea *before* this automation rule is performed. So let's say you create an idea in the "Now" column, it will take the value "Now" for the roadmap field, and then this automation rule will override this field and replace it with "Next".

So you can choose one or the other strategy when creating ideas, or you create them directly in the right column of the board, or you decide that you create ideas from the "All ideas" view for example, hence this field isn't automatically set up by the view.

I hope it helps,

Cheers,

Hermance

comments: author: ABD
body: Great points thanks for the help!


author: Theo Skye
body: Perhaps project**Automations** should hopefully be able to accomplish that.
Create a new view on every group is not clean looking
Asked by Chris Timms:

Hello, JPD!

I have a JPD project set up with several views, organised into different sections. There is a 'Create new view' link at the bottom of the section list, and one on each of the sections when they are expanded.

To me, these are unnecessary actions to include so visibly in the section/list structure, as it is really easy to create a view and click/drag it to the appropriate section. It also makes scanning the list a little trickier to do when working at pace

Solution considerations:

1. Remove all but the final "+ Create New View" button and click/drag into the appropriate section

2.Add "+ Create New View" to the section context menu instead.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/210683i856BD274563B1233/image-size/large?v=v2&px=999 "1.png")

Regards,

- C


Answers:
author: Jonathan Hau
body: I like this recommendation. As an alternate possible solution within each section a "+" button is available at the end of the name of that section that allows for Creating a view.

comments: author: Ian Sperry
body: This is how it is for Confluence and it makes sense IMO

![2022-08-25_11h04_09.png](https://community.atlassian.com/t5/image/serverpage/image-id/212806i31247C48E374D298/image-size/large?v=v2&px=999 "2022-08-25_11h04_09.png")
How to manually link a JSM ticket to an Idea as Insight?
Asked by Christophe Prom?:

Hello,

I would like a JSM agent to be able to link a JSM request to an existing JPD idea.

I know that the Chrome extension is the preferred solution, but I wonder if it's possible to do without it.

Ideas are linked to an Insight (an Issue in another Jira project) with the link "is the idea for" / "added to the idea".

When a JSM ticket is manually linked to an idea using the "Added to idea" link. In the Idea, the "insight" tab does not show the JSM ticket.  
It only works when using the Chrome extension.

What does the Chrome extension do in addition to the "link issues" Jira feature?

Thanks  
Christophe


Answers:
author: Tanguy Crusson
body: [@Christophe Prom?](/t5/user/viewprofilepage/user-id/629329) you are right: when you add a Jira issue to an idea as an insight, the product creates an issue link between the too. But today just creating that issue link doesn't automatically create an insight.

The only ways to create an insight from a JSM requests:

1. copy-paste manually the JSM ticket in the idea's insights section
2. use the Chrome extension: from the JSM ticket open the extension, choose the idea, click to add
3. We have an API you can use to create insights which you could call from Project Automation whenever the issues are linked - but that's more involved :)

We do plan to make it easier, but it's not on the short term roadmap yet.

comments: author: Christophe Prom?
body: Thanks for the confirmation [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

Is the REST API documented? I didn't find anything on <https://developer.atlassian.com>


author: Tanguy Crusson
body: While it's in beta we haven't added it there, but you'll find an example here: <https://github.com/Atlassian-integrations/polaris-forge-ref-app>

Look in "push-example"


author: Omer Meshar
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) any news about this?  
I am looking for a way to create an idea from another issue, using an automation (triggered manually from the other issue) and we want to set this issue as an insight to the new idea.

Is there an easier way to do it now? If not, what would you recommend?


Tags: jira-service-management

link
Linking ideas, creating sub-ideas
Asked by Issam AGLAN:

Hi Everyone,

We're new to Jira Product Delivery. We're an IoT technology provider company, with end to end (this is an important aspect with respect to what follows) services, from the device embedded part to the backends services.

We are thinking about using Jira Product Disccovery.

Several questions we have so far:

* What would be the most convenient mean to organize and structure the ideas based on our system architecture (we don't want a flat presentation of all the ideas concerning the system). Would it be to have as many projects as we have agents in our system?
* As we're having end to end ideas, we may have sub-ideas linked to this idea. One system idea may have impacts on several components of the system. Is that an existing (or planned) feature in JPD?
* On a more general aspect, is there a mean to link ideas between them, based on arbitrrary criterias that we would have the latitude to define?

Thanks in advance for any feedback and sorry if these questions are trivial.

Issam


Answers:
author: Jake Holman
body: Welcome Issam, I can only give you some insights as a JPD user, hope it's helpful.
> What would be the most convenient mean to organize and structure the ideas ... we don't want a flat presentation of all the ideas

We implemented a custom field called "Problem Area" which allows us to bucket ideas into larger areas to act almost like a Problem Epic of sorts. We can then create filtered views based on that field, and/or group the views by Problem Area. For context, we don't use JPD to gather "Ideas", we use them to gather, understand, and prioritise problems that we would like to move into ideation.

You could achieve the same with labels, or other types of fields too.
> As we're having end to end ideas, we may have sub-ideas linked to this idea

We were also looking for this functionality, but it appears there's no hierarchy to ideas. This would help us as sometimes an idea might be so large that it needs to be broken down into smaller ideas but you still want to be able to keep the relation.

This is possible in a number of products similar to JPD.
> On a more general aspect, is there a mean to link ideas between them, based on arbitrrary criterias that we would have the latitude to define?

JPD is essentially Jira under the hood, which means an Idea can be linked to other ideas (or anything else in Jira) just like you would normally. You have control over the link types. I don't believe you can control the criteria, but I'm no automation wizard.

comments: author: Issam AGLAN
body: Hi Jake,  
Thks for the feedback, it actually helps.

Issam


author: Jonathan Hau
body: Hi Issam,

It appears Tanguy has 'nested' ideas on the roadmap, according to his answer here: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-group-nest-ideas/qaq-p/1872054>

Jonathan

comments: author: Issam AGLAN
body: Was helpful thanks Jonathan.

Issam
Is it possible to filter emails with a specific subject line from triggering phone calls?
Asked by Paul Mallon:

For example,

We have an email that is used for support and urgent issues.

The email subject line begins with \[support\] if it is a general support request and not something majorly urgent.

The problem is some users use this tag if it is an urgent query.

Right now we have this email address set up with opsgenie to trigger calls and notifications.

However, if this is a normal support query, it's not so urgent and may not get acknowledged straight away.

Ideally, we'd just have a separate email for support vs on-call issues, or restrict on-call issues to phone only, but that is not possible right now.

So my question - is it possible to say, send an email notification if the subject contains \[support\] but do not escalate to other (off duty) members if the on-call team doesn't acknowledge the email on time?

Does that make sense?


Answers:
author: Tom Russell
body: [@Paul Mallon](/t5/user/viewprofilepage/user-id/4539492) , Is this just a standard inbound email integration? If so, you can have multiple Create Alert rules with different criteria. These can include parsing the subject line for the "\[support\]" text and setting a different priority. This would allow you to escalate the alerts differently based on priority.


author: Dam
body: Hi [@Paul Mallon](/t5/user/viewprofilepage/user-id/4539492)

Are you using webhooks to connect Opsgenie and Jira? If so then this doc can help: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/#Configuration-in-Jira>

If you are using integration its also possible: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-software-cloud/>

You can define rules to trigger Opsgenie alerts based on Jira fields and custom fields and also matching conditions... So I think it's possible to match text in summary field but I never tested it.

I hope it helps a bit.  
Dam.


Tags: cloud
Icinga Opsgenie acknowledgement
Asked by Evgenii Pereverzev:

Hello everyone!  
Right now we have Icinga 2 monitoring and Opsgenie Cloud integration.  
Have problems to solve:  
1. Acknowledgement message doesnt shows in Opsgenie alert, it only updates statuc to Acked  
2. In Icinga it is possible to acknowledge alert till the end of chosen day, it s it possible to make so in OpsGenie?

\*\*Opsgenie:\*\* Cloud

\*\*\* Icinga 2 version used (\`icinga2 --version\`):\*\* 2.9.5  
\*\*\* PHP version used (\`php --version\`):\*\* 7.2.24


Answers:
author: Rafael Meira
body: Hey Evgenii, Happy to help!  

Thank you for your questions.  
I would need more information from you in order to access your account and understand the issues and answer you properly your question #1 and #2  

I would suggest you open a ticket with the Opsgenie team, so we could get access to your account and test it, could it be?  

Have a great day Evgenii!  

Best,  
Rafa
How to filter Int and Stage Alerts to Email only?
Asked by Carmela Marco:

One team is notified overnight for the lower environments (Int \& Stage) from the integrations they have set at the moment. They would like to have these two environments only notify them by email only.

Do I need to create a rule within OpsGenie for each team member and how? Or does an alert need to be created within OpsGenie integration section? Or both and what does that look like?


Answers:
author: Tom Russell
body: Alert and Notification polices, both globally and at the team level, control:

* The way the alert is created
* Who is notified
* When they are notified

The only thing that controls HOW they are notified (Email, SMS, Voice, etc.) is each user's personal notification rules. A couple of ways to do this:

* Have every team member setup their own targeted notification rules for these alerts.
* If they already have rules in place to only email low-priority (P5, for instance) alerts, you can use a team alert policy to downgrade the priority of these alerts to a P5.


Tags: alert

cloud

environment
Ops Genie to Confluence
Asked by Ariane Nichols:

Is there a way to link KB articles written in Confluence to an Ops Genie Incident Alert?


Answers:
author: Andy Gladstone
body: [@Ariane Nichols](/t5/user/viewprofilepage/user-id/5031150) welcome to the Atlassian Community.

I am moving your question to the Opsgenie collection to better service you. The collection you have posted in is for Atlassian's add-on application Questions for Confluence - which is not the same as questions about Confluence. Sine this is Opsgenie related though, it will have more visibility in that collection.


Tags: cloud

questions-for-confluence
How to integrate Microfocus Operations Bridge Manager into OpsGenie
Asked by Patrick Mischler:

Hi Community!

We would like to create alerts from events in Microfocust Operations Bridge Manager. We could not find any information about how to integrate it. Is there somebody who has successfully integrated Microfocus OBM into OpsGenie? How did you do it? Help is much appreciated!

Best regards,

Patrick


Answers:
author: Patrick Mischler
body: We now have configured the Email integration to receive alerts (events) from Microfocus OBM. It is not an ideal solution. We would have prefered to send the alerts via API integration. However, the Event forwarding configuration in Microfocus does not allow to send the authorization header.

Thanks to [@Nick H](/t5/user/viewprofilepage/user-id/2540930) to point us to a usable solution.


author: Nick H
body: Hi [@Patrick Mischler](/t5/user/viewprofilepage/user-id/4991524) ,

Doesn't look like Opsgenie has a prebuilt integration with Microfocust Operations Bridge Manager. Most customers will leverage either an [Email integration](https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/) or an [API integration](https://support.atlassian.com/opsgenie/docs/create-a-default-api-integration/) to integrate with third party systems when Opsgenie does not have a prebuilt integration available.

comments: author: Patrick Mischler
body: Thank you very much for providing this information.

Does anyone know how to configure this on the Microfocus end?


Tags: cloud
Ticket not created when alert escalated
Asked by Evgenii Pereverzev:

Hi everyone,

Using Jira Service Desk integration.

I want to create tickets when alert is escalated.

The problem is that tickets created only with another bunch of rules (alert created, alert acknowledged, note addted , etc)

But it doesnt work with rule Create ticket when alert escalated (try different buch of rules for escalation)

What could be the problem?


Answers:
author: Evgenii Pereverzev
body: Contacted support team - right now alert is escalated trigger doesnt work at all.

They created bug ticket for this, will wait until it fixed


author: Evgenii Pereverzev
body: Hi,

Cloud integration

Yes, I found that rule.

But for me it doesn't work, another type of rules yes.

When I create rule for escalate - no

Because I need to create ticket only after several time


author: Nick H
body: Hi [@Evgenii Pereverzev](/t5/user/viewprofilepage/user-id/5006429) ,

Are you using the JSM legacy or cloud integration?

Regardless, both integrations *should*offer the option to create a JSM issue when the alert is escalated.

With the [JSM legacy integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/), you'd want to map this under the **For other Opsgenie alerts** section:

![escalate1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/215536iBA129EC4E351F119/image-size/large?v=v2&px=999 "escalate1.jpg")

For the [JSM cloud integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/), you'd want to map this under the **Outgoing automation rules \>\> Create and update requests with Opsgenie alerts that are created by other integrations section**:

![escalate2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/215538iA841FCE9AE4B95DE/image-size/large?v=v2&px=999 "escalate2.jpg")![escalate3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/215537i5F404B1F150D82D3/image-size/large?v=v2&px=999 "escalate3.jpg")

comments: author: Evgenii Pereverzev
body: ![routing rules.png](https://community.atlassian.com/t5/image/serverpage/image-id/215660iABD6057361AD1A8B/image-size/large?v=v2&px=999 "routing rules.png")![ticket creation.png](https://community.atlassian.com/t5/image/serverpage/image-id/215659i16B12557BB5DA6B4/image-size/large?v=v2&px=999 "ticket creation.png")


author: Evgenii Pereverzev
body: Update: create ticket when alert escalated was not working at day when i create this topic.

Now Atlassian team resolved this problem


Tags: jira-service-desk
Exporting my shifts of a single schedule as a calendar
Asked by Jonas Pasche:

I've found out that I can either

- get a webcal link to a calendar of all of my personal shifts (in all schedules I am participating), with a link scheme of /webapi/webcal/getRecentSchedule?webcalToken=...

or

- get a webcal link to a calender of one specific schedule which contains all shifts of all people participating, with a link scheme of /webapi/webcal/getRecentSchedule?webcalToken=...\&scheduleId=...

What I am looking for though is a calender of my personal shifts in _one_ specific schedule, so a kind of combination of both.

Background is: We have one schedule for our on-call team, and another schedule which is only for escalation and usually only contains me - like, forever. The result of this is that when I import the "Your on-call schedule" into my calender, it's a forever appointment, always showing up.

I know that it would be possible to configure the escalation to not escalate to another _schedule_ but instead to me as a specific user - which would make sense. But even I would like to go on holidays at some point - and during that time, I would like to hand over to another team member, so it would be nice to be able to put that into the schedule calendar.

So for now a workaround could be to get rid of the escalation schedule, put me specifically as the escalation user, and when I leave for holidays I manually configure a different escalation user, and configure it back. That looks okay but it's not as nice as with a real calender.

Coming from PagerDuty originally, I could export "My on-call shifts on schedule X" and "My on-call shifts on schedule Y" separately, which was nicer. Is there a hidden trick, like a hidden URL argument similar to "scheduleId=..." which could make this possible?


Answers:
author: Muhammad Zeeshan
body: Hey [@Jonas Pasche](/t5/user/viewprofilepage/user-id/5026562)

Thank you for bringing this to our attention. Firstly, such functionality is not available in Opsgenie to get your personal shift for a specific On-call schedule. However, you can open up a Feature Suggestion ticket for that here: <https://jira.atlassian.com/secure/MyJiraHome.jspa>

As for the workaround, you can proceed the following way:
> I know that it would be possible to configure the escalation to not escalate to another _schedule_ but instead to me as a specific user - which would make sense.

Yes that would be a better approach and I would suggest you do that. And then when you would like to go on Holidays you can make use of [Forwarding rules](https://support.atlassian.com/opsgenie/docs/add-a-forwarding-rule/) instead of Overrides to forward your notifications to another User for specific timeframes.

Hope this helps and please let me know if you have any further queries.

comments: author: Jonas Pasche
body: Thank you Muhammad, that's a nice trick that I wasn't aware of!


Tags: cloud
Show Opsgenie Alerts in Grafana
Asked by ogoldich:

Hi,

I have noticed, that there is a working Integration from Grafana to Opsgenie for Alarms. So far so good. I would like to turn it around and visualize the Alerts from Opsgenie in Grafana. I could not find a Grafana Plugin for it.

Is anyone aware of such an integration?

To give a big picture: We are using several solutions to generate alarms and not all of them are directly accessible to Grafana. They are directly integrated into Opsgenie. This has data compliance and legacy reasons I can not change at the moment. Once Ops Dashboard with all active alarms and selectors as visible in Opsgenie would be great to have in Grafana.


Answers:
author: Darryl Lee
body: Hi [@ogoldich](/t5/user/viewprofilepage/user-id/5026174),

This is Darryl. I am here to help. ?

Understand that you would like to have the existing Grafana integration to have the capability to create alerts from Opsgenie to the Grafana instance.

Unfortunately, this is not feasible in the current design.

Feature Request {#toc-hId--526187056}
-------------------------------------

We understand the importance this means to you, so I have created a feature request, [OPSGENIE-870](https://jira.atlassian.com/browse/OPSGENIE-870), on your behalf.

Please vote for it and set yourself as a Watcher to receive the latest updates.

Please note that our Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

Feedback to the Grafana Team {#toc-hId-1961325777}
--------------------------------------------------

As this integration also relies on the API on the Grafana side, we recommend you also reach out to [Grafana Support](https://grafana.com/contact) for expediting this requirement.

*** ** * ** ***

Thank you very much for your feedback in helping us improve Opsgenie.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian