youngmon/atlassian-qna huggingface dataset:
Component Status Change
Asked by Ken Allison:

Hello,

I have read through [CSS and Javascript snippets for customizations \| Statuspage \| Atlassian Support](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) and we have changed some of the component status to reflect our intended verbiage.

I am wanting to remove one of the categories but the CSS/JS doesn't indicate how to do that. I've tried removing the VAR object and the String index but the status remains.

Any help so we only have the 3 statuses?


Answers:
author: Shashwat Khare
body: Hi [@Ken Allison](/t5/user/viewprofilepage/user-id/5109388) ,  

I'm from the Statuspage support team and here to help! :)   

May I ask you to confirm that you're looking to remove one of your existing statuspage components?  

Could you please elaborate on the categories you mentioned for removal via CSS/JS ?  

Best,  
Shashwat

comments: author: Ken Allison
body: So for example, if we have the main four:

<br />

"Operational"

"Degraded Performance"

"Minor Outage"

"Major Outage"

And I'd like to remove one of these, how do I do that?

I've tried to delete the VAR, I've attempted to remove the STR INDEX referencing these but none of them work. Additionally, the status "key" is linked to using 2 columns of components...is there any way to have the key while using 1 column of components?

Sorry for the additional question, figure I'd ask while I'm here.


author: Mubeen Mohammed
body: Hello [@Ken Allison](/t5/user/viewprofilepage/user-id/5109388)

This is Mubeen from Statuspage support team.

As per the current product design, it is not possible to change or add the existing available component status. However, we do have a feature request (STATUS-80) to add the ability to create custom statuses.

Please note that Statuspage feature requests are currently for internal access only, If you ever need to reference the request to ask about its progress, the ID is **STATUS-80** I would recommend keeping an eye out on our community page for any news about feature updates:  
<https://community.atlassian.com/t5/Statuspage/ct-p/statuspage>

The currently available workaround is to use [custom CSS/HTML/JS](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) to customize the display names of existing statuses on the page (though it will not impact the names of statuses in the Manage portal, nor allow for new statuses to be created)

I hope the information provided is helpful.  

Regards  
Mohammed Mubeen

Cloud Support Engineer
How to localize statuspage
Asked by katharina_volkmann:

hi there,

I see that the status page can be localized using "Localize". Unfortunately, we do not use this app.

Are there any plans to include "Lokalise" (Spelled with an "s") as an App for translations/localizations as well?

Are there any other ways to localize the page, without using Localize? Thank you!


Answers:
author: Shashwat Khare
body: Hello [@katharina_volkmann](/t5/user/viewprofilepage/user-id/5355795) ,  

I'm from the Statuspage support and here to help! :)   

Unfortunately, we currently support using only the localize app for translation.  

Alternatively, you can use the [custom HTML on a page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/) and the language shown would be the same as the one being used in your HTML code.  

Best,  
Shashwat

comments: author: katharina_volkmann
body: ok, thanks! I will look into that.

Is there a process to submit this as a feature request? :)


author: Shashwat Khare
body: Thank you :)   

I have raised the Feature Request number: STATUS-699 for this feature.  

As these feature requests are not yet public, I would request you to log a ticket with us using [this link](https://support.atlassian.com/contact/), to check the status and updates on the same.  

Best,  
Shashwat


author: katharina_volkmann
body: perfect, thank you!


author: Shashwat Khare
body: My pleasure, have a great day ahead!


Tags: cloud
Monitor Azure health thorugh statuspage
Asked by Tomas Hellum:

Are there any plans for direct monitoring of Azure health through Statuspage?

BR Tomas


Answers:
author: Tejaswi G
body: Hi Tomas,

<br />

Thank you for reaching out to Atlassian Community.

We utilise Opsgenie to keep a watchful eye on Azure alerts, while our Statuspage primarily serves as a platform for incident communication targeted at the relevant audience. To gain deeper insights into our product offerings, we encourage you to explore them further by visiting this [link](https://www.atlassian.com/software/opsgenie/features).

Thank you,  
Tejas


Tags: cloud
how do you create a component and subscribe it to another companies statuspage?
Asked by Jon Christopherson:

I want to track other companies statuspage and link it to a component.

How do we do this considering it's the same service?

Thanks!


Answers:
author: John M
body: Hi [@Jon Christopherson](/t5/user/viewprofilepage/user-id/4107384) ,

You can subscribe to [third-party components](https://support.atlassian.com/statuspage/docs/add-a-third-party-component/) from any public statuspage that makes its components available.

You can't link an entire Statuspage to a single component on your page using third-party components, but you can list any or all of the individual components in your Statuspage by toggling them on. ![2023-11-03_17-29-14.png](https://community.atlassian.com/t5/image/serverpage/image-id/290080i764CEE3511D768A9/image-size/large?v=v2&px=999 "2023-11-03_17-29-14.png")![2023-11-03_17-28-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/290081i6E710A790A62B0C1/image-size/large?v=v2&px=999 "2023-11-03_17-28-59.png")
Is there a way to have more flexibility for scheduled maintenance notifications
Asked by David Reinhardt:

My current understanding is that there are two ways of being notified of scheduled maintenance.  

1. An email notification if a user is subscribed.  
2. An in app notification via status embed.

There doesn't seem to be a lot of options or flexibility around setting when the notification goes out.

For example is there a way to create a scheduled maintenance and have a notification go out to both subscribers and in an in app notification a week before the maintenance is supposed to occur? With maybe an reminder (in app only) an hour before the maintenance is supposed to occur?  

Also is there a way to setup a recurring maintenance window/notification?


Answers:
author: Jesse Klein
body: Hello David,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about scheduled maintenance.

When you create a scheduled maintenance, you have the option to set some automation settings including the creation of the maintenance, an hour before the maintenance, when it is in progress, and when it ends. You can see the breakdown of automation here:

<https://support.atlassian.com/statuspage/docs/schedule-maintenance/>

Beyond that, you are allowed to add any other updates you want manually. If you want to notify users a week early, you can make an update to the maintenance and choose to send notifications in that update.

One caveat to the automation is that it always posts on the page as well as sends notifications to users. If you wanted a one-hour reminder to show up on the page only with no notifications, you can manually post that update instead of using the automation.

Besides email subscriptions, Statuspage offers SMS, Webhook, and Slack notifications. Hopefully, this helps point you in the right direction but please let me know if you have any additional questions about the functionality of the scheduled maintenance.

Regards,  
Jesse

comments: author: David Reinhardt
body: Is there any more automation functionality that is in development or on the roadmap?


author: David Reinhardt
body: How would we go about testing status embed by the way? Is there a way to limit who sees in app notifications? Is there a way to test status embed without showing our customers notifications?


author: Abraham Musalem
body: Hey [@David Reinhardt](/t5/user/viewprofilepage/user-id/5354076) ,  

There is currently nothing on the roadmap for automation. Regarding testing the Status Embed, you can take out a trial page and do your testing there. That way, you don't have to worry about notifying your customers from your production page.   

Regards,  
Abraham


Tags: cloud
white labeling Status page and notification emails
Asked by michael.wood:

I would like to know if the Status Page, and Notification Emails can support white labeling.

In our case the white labeling is currently implemented based on the URL. If X.domain.com present the website with these images/labeling. If Y.domain.com use this for images/labeling.

I'm thinking that the status page could reference the referring website the user came from and present the labeling based off of that, otherwise present the public default images.

As for the email labeling I'm thinking this would be much more difficult. Thoughts on possible solutions previously applied or to try?

Thanks,


Answers:
author: Alan Violada
body: Hey Michael, thanks for reaching out with those questions.

Looking at your use case, I don't quite see a clear way to implement this - While you can use a custom domain, and you can use custom HTML/CSS code to customize a page, there is no native functionality currently that would allow you to apply different styling based on the domain. Some documentation on custom code:

[Use custom CSS on a status page](https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/)

[Use custom HTML on a status page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/)

The same goes for the email notifications, I'm afraid - While there is some customization available, nothing that would quite fit the labeling use case.

[Customize email notifications](https://support.atlassian.com/statuspage/docs/customize-email-notifications/)

Regards,

Alan


Tags: cloud
Hierarchical grouping
Asked by suresh:

Currently we can create a group and attach components to it.

Can we create a group and attach to anther group to achive the hirachical structure.

**Exp**:

Group(Parent)

\`Group(Child)-1\`

Comp1

Comp2

\`Group(Child)-2\`

Comp3

Comp4


Answers:
author: Howard Nedd
body: Hi [@suresh](/t5/user/viewprofilepage/user-id/5354378) ,

Currently this is not possible.

You can only create groups and based on those groups add sub components as described here:

<https://support.atlassian.com/statuspage/docs/create-a-component-group/>


Tags: cloud
Which price plan is needed for showing other Statuspage embed in my Statuspage?
Asked by JeongBok Lee:

Hi,

<br />

I'm running my Statuspage.

I got the request for showing other Statuspage embed in my Statuspage.

Which price plan is needed for it?

Best Regards,

JeongBok


Answers:
author: Howard Nedd
body: Hi [@JeongBok Lee](/t5/user/viewprofilepage/user-id/5353430) ,

Status embed can only be used on public pages.

Here is how you config it, if you contain a public page: <https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/>

Regards

Howard


Tags: cloud
Can I change the page source code on my statuspage?
Asked by Murilo Ribeiro - INFOMACH:

Hi!

I would like to place some buttons in the body of the page but to do so I would need to change the source code, is this possible?

If not I can use JavaScript?


Answers:
author: Arumugam M
body: Hello [@Murilo Ribeiro - INFOMACH](/t5/user/viewprofilepage/user-id/5327539) ,

This is Arumugam from Atlassian Support. Thank you for raising your inquiry.

Regrettably, we don't provide an option to modify the source code on our pages. However, we do accommodate customizations on public pages, including the use of custom HTML, CSS and JavaScript.

This means you can technically add to or alter any element using JS, HTML, and CSS.

For more information on how to include custom HTML, please refer to our documentation:

<https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/>

You can find some examples of CSS and JS in the link below:

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

Thanks,

Arumugam

comments: author: Murilo Ribeiro - INFOMACH
body: Thank you very much, you helped me a lot!


author: Brady Buttrey
body: Hi [@Arumugam M](/t5/user/viewprofilepage/user-id/4541133)

A little bit different - my team is looking to do something similar on the customer portal but adding our own chatbot on the portal for support. Is there a way we can access the HTML, CSS, and JS for the customer portal to do this? We will be using the Data center version of Jira Service Management.


author: Abhay Sarraf
body: Hey [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170)

Unfortunately, we don't have the provision to edit the Source Code of Statuspage

However, we do accommodate customizations on public pages, including the use of custom HTML, CSS and JavaScript.

Using this you can create an element on the page to help render the chatbot

For more information on how to include custom HTML, please refer to our documentation:

<https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/>

You can find some examples of CSS and JS in the link below:

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

Thanks,

Abhay


Tags: cloud
Subscribe multiple components through API
Asked by Balamurugan Pasumpon:

How to pass multiple components in curl to update for a subscriber? I am able to update a single component (component_ids\[\]="xxxx") or all components (exclude component_ids)

```
curl https://api.statuspage.io/v1/pages/{page_id}/subscribers/{subscriber_id} \  -H "Authorization: OAuth your-api-key-goes-here" \  -X PATCH \  -d "component_ids[]=your-id"
```


Answers:
author: Egor
body: Hey Balamurugan,   
Thanks for reaching out to Atlassian Community.   

Here's a working example from my lab that should help you:  

<br />

curl -L -X PATCH '<https://api.statuspage.io/v1/pages/yourpageid/subscribers/yoursubid>' -H 'Authorization: yourapikey' -H 'Content-Type: application/json' --data-raw '{  
"component_ids": \[  
"xr3tmgfjj3k5", "t06mlw5gnz7f", "rkg1l8330g82"  
\]  
}'  

Please let me know if you got any further questions.   

Best Regards,  
Egor

comments: author: Balamurugan Pasumpon
body: It works. Thank you [@Egor](/t5/user/viewprofilepage/user-id/3583730)
Maintenance reminder email schedule
Asked by Outi Kiviniitty:

Hello,

is it possible to adjust the time when the Maintenance reminder email is sent? By default it's 1 hour, but we'd prefer to have it as 24 hours before the scheduled start.


Answers:
author: Egor
body: Hey Outi,

Thanks for reaching out to Atlassian Community!  

I'm afraid the customization options for the timing of the notifications are currently limited. We do have an open Feature Request being reviewed about implementing improvements.

I have added this ticket to the request, so if it does get implemented, we will do our best to reach out and let you know. If you ever need to reference the request to ask about the progress, the ID is **STATUS-506** for the option to customize the notification timeframe.

In the below link, you can also read about our feature implementation policy if you like:  
<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

Let me know if you have any questions, or anything else we can try to assist with. Sorry for not bringing better news about this for now!

Best Regards,  
Egor


Tags: cloud
SMS not received
Asked by santosh garbham:

Audience of statuspage did not receive sms for last incident while they received before. Any reason?


Answers:
author: Talar Pavlovic
body: Hi there Santosh,

Thanks for writing into Community, I'm Talar from the Atlassian Statuspage support team, happy to help!

There can be a few reasons for SMS not being sent out:

1. Notifications weren't enabled for the incident/update
2. SMS notifications are not sent for Incident Updates (see this documentation for full table of which notification channel is triggered and when: <https://support.atlassian.com/statuspage/docs/notification-event-triggers/>)
3. Components were not added to the Incident - for pages that have components notifications will only be sent out if components are added to the Incidents
4. Components were added and notifications were sent - but the user who did not receive an SMS notification was not subscribed to the component(s) on the incident

Please take a look at these reasons, and if none are relevant in this case, please submit a support ticket (<https://support.atlassian.com/contact/>) with us with the Incident ID + the number that didn't get the notification and we can investigate further.

Regards,  
Talar


Tags: cloud
How do I remove an app from statuspage?
Asked by Ed Lawrence:

Hello All,

We cancelled our PagerDuty subscription and I need to remove the app from statuspage.io. We are receiving alerts about the API key not being valid since the account was closed. I only see an edit option under apps. How can I remove the app?

Thanks!


Answers:
author: Talar Pavlovic
body: Hi there Ed,

Thanks for writing into Community, I'm Talar from the Atlassian Statuspage support team, happy to help!

I see you have a support ticket with us, that our Engineering team is looking at.

We'll be sure to post an update here for our Community once that ticket has been finalised.

Regards,  
Talar

comments: author: Hristo Yordanov
body: What happened ? No update for almost a year ?  
We are in the same situation now. What is the solution ?


author: Elelta D
body: Hello there Hristo,

Welcome to the community :) We worked with this customer to remove the app for them, it appears that it was a specific issue with their integration.

Generally speaking if you have an active PagerDuty integration you can deauthorise and then in PagerDuty remove the integration.

![Shows the PagerDuty API Access Keys screen where your API keys are listed and you can create new ones.](https://images.ctfassets.net/zsv3d0ugroxu/4oc0AIRFwxvw7ztfxTMEzv/4cab2ea9e9068a44968e9b8a482bdcad/Statuspage___Pagerduty_screen___API_Access_Keys)

Please let us know if you no longer have an active subscription PagerDuty and we can help you remove the app.

I look forward to hearing from you

Elelta


author: Hristo Yordanov
body: I still don't see how to remove the PagerDuty App from StatusPage:  
The key is removed from Pagerduty API Access Keys.  
In StatusPage- the App is showed as ADDED.  
There is no REMOVE button.   
Only Edit button.  
When we click Edit - I see only option to enter a new key.  
We don't have active pagerduty subscription, as out trial period expired.

<br />

![Screenshot 2024-09-09 043052.png](https://community.atlassian.com/t5/image/serverpage/image-id/346248i29FEC8C76D12B414/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 043052.png")![Screenshot 2024-09-09 043108.png](https://community.atlassian.com/t5/image/serverpage/image-id/346247iF6D6AA5CEA9AC44A/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 043108.png")
Email component subscriptions through API showing blank values
Asked by Balamurugan Pasumpon:

Our organization using audience specific statuspage. When adding new components and associated with the group, these components are not automatically subscribed to email notifications. We have to manually subscribe the components from management pages which is a tedious task to enroll for multiple users. So we have decided to update the component subscription through API and we done it successfully. However, when we export the users from audience page for validating, the 'Email component subscriptions' column of csv file displays blank values. This only occurs when updates are made via the API. Is this an existing issue? Can you assist in resolving this issue?


Answers:
author: Darren.Burrows
body: We also use audience specific pages and I believe this is expected behaviour.   

If you're signing them up to all components the subscription set will return as blank on the CSV, this is because statuspage records both if you are a subscriber and what you are subscribed to. So if the list of subscriptions is blank, statuspage assumes that user is subscribed to all components.

You can prove this by using API to sign up users to components, if you send a request that contains no components, statuspage will sign that account up to all components.

comments: author: Balamurugan Pasumpon
body: Thank you [@Darren.Burrows](/t5/user/viewprofilepage/user-id/5260381)

I am fine with this being anticipated behavior, but when I manually update subscriptions from the admin pages, I receive the values correctly in the csv.


author: Darren.Burrows
body: Is that for when a sub has all options or just some, because I have yet to see this being the case regardless of how we update a subscriber where they have all options selected. I only ever see specific components listed when they have one or more selected, but not all.


author: Balamurugan Pasumpon
body: Atlassian team opened a bug ticket to the development team for empty components in Export to csv file when calling the update subscriber endpoint.
Not show incident name link on histogram when incident create in past.
Asked by Kunwar Vaibhav Singh:

Hi,

I have created an incident in the past but it's not showing the incident name on the histogram. Even whenever select a past incident, no component name shows. Is there any way to show past incidents on the histogram?

Thanks,  
Kusingh


Answers:
author: Jesse Klein
body: Hello Kunwar,

This is Jesse from the Statuspage support team. Thanks for reaching out to the community. Incidents only show on the uptime showcase when you create a real-time incident with components. The incident needs to be associated to components. You can't accomplish this with backfilled incidents.

What you should be able to do is as follows:

Incident backfill:

1. Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on the incident as TEST to make it clear that it isn't a brand-new incident (you can edit this later). It's also important to add any components related to the incident but make sure you leave them as functional since they aren't broken right now.
2. After the incident is created, immediately resolve the incident, again making sure notifications are off and to use language not intended to cause confusion.
3. Once it has been resolved, go into the incidents section and edit this incident. You can do this by clicking on the pencil icon that appears when you hover over an incident. From here you can change the dates and times on these, as well as edit the text to reflect the actual incident. After that has been set, you can move on to your components.

Components:

1. Navigate to the components section, find the component and click on edit
2. Find the Uptime History and click on the box for the day you wish to edit (please note that this section needs to be enabled to edit the history)
3. On the pop-up that appears, enter in the amount of time that the component was down as either a total outage or a partial outage (whichever is applicable).

If you happened to select a component when you created the incident, you will now see the related incident on the uptime tracker when you hover over that particular day.

Give that a shot and see if that works. If not, I recommend reaching out to us with a support ticket so we can take a closer look at your use case.

Regards,  
Jesse


Tags: cloud