youngmon/atlassian-qna huggingface dataset:
How to get "move to backlog" on right click?
Asked by Patrick Son:

At my last job, we had Jira set up so that you could right click an issue on the Sprint board, and you'd get two options under "Move to" - "Top of Backlog" and "Bottom of Backlog". But at my new job, I'm not seeing that option on our board, even though the Backlog feature is enabled.

How do I get "Move to backlog" added to the context menu?


Answers:
author: Nicolas Grossi
body: [@Patrick Son](/t5/user/viewprofilepage/user-id/5523611) Welcome! Where is the view that you are on actually ? Could you please add a screenshoot ?

Nicolas

comments: author: Patrick Son
body: Sure

![jira-move.png](https://community.atlassian.com/t5/image/serverpage/image-id/330459iCE047C48E7F4DBE1/image-size/large?v=v2&px=999 "jira-move.png")

I'm expecting to see "Top/Bottom of Backlog", or at least "Backlog", in addition to "Bottom of Column"


Tags: backlog

cloud

jira-cloud

move
Simple Budget App needed
Asked by Roxsanne:

Hi!   
We are using Jira Work Management in Premium.  

**We are looking for an app that:**

* Allows you to add an overall budget to a project
* Allows you to add a monetary figure as an expense to tasks
* Collects all the expense as shows the total expense against the budget in a table in the app tab of the project.
* Important - ability to export this table as a CSV or Excel spreadsheet

We did find this app that is perfect but it is being glitchy [**Budget Dashboard: Finance, Cost and Expense Tracker for Jir**](http://%20https://marketplace.atlassian.com/apps/1233590/budget-dashboard-finance-cost-and-expense-tracker-for-jira?hosting=cloud&tab=overview)[**a**](http://%20https://marketplace.atlassian.com/apps/1233590/budget-dashboard-finance-cost-and-expense-tracker-for-jira?hosting=cloud&tab=overview)

**Does anyone know a similar app. We tried Tempo Expense but that makes you add the expense manually and separately, we want to add a cost to a Jira task.**

Thanks


Answers:
author: Olha Yevdokymova_SaaSJet
body: Hello, [@Roxsanne](/t5/user/viewprofilepage/user-id/5166434)

I may suggest you an add-on called [Time \& Cost Tracker for Jira](https://marketplace.atlassian.com/apps/1229405/time-cost-tracker-for-jira-reports-portfolio-budget?tab=overview&hosting=cloud&utm_source=Atlassian_community&utm_medium=referral+&utm_campaign=Comment_simple-budget-tracking-app_20240618), which was developed by my team.

With this add-on you can add expenses and associate them with a Jira task or other fields, as well as you can track each task cost via issue widget.

You can export time and cost reports in CSV and Earned Value Management template format.

Let me know if you have further questions about this functionality.


Tags: cloud

jira-cloud

jira-work-management
What plug in will allow me to pre-fill custom fields for an issue created from the epic screen
Asked by Randell Pelak:

We have a custom field called feature. It is required. When on the view epic screen for a specific epic, we like to add issues to the epic using the + in the child issues section. But it always pops up the create issue screen and forces us to choose the feature, which is the same as the epic's feature 99.999% of the time.

Since this is jira, the answer is always a plugin. Is there a plugin that will pre-populate that feature field on the create issue screen that comes up with the value of the same field in the epic from which we used the + in the child issues section?


Answers:
author: John Funk
body: Hi Randell,

The only plugin I am aware of that might do this is the ScriptRunner Behaviours app. But it doesn't work for all custom fields yet.

The other thing is if it is really that frequently that the value is the same, why not go ahead and populate it as a post function in the workflow or use an automation rule?

comments: author: Randell Pelak
body: yeah, can't post populate since it is a required field. And while it is almost always the same as the epic. There are exceptions.

I did find a post about scriptrunner saying it couldn't do it on jira cloud, which I forgot to mention is what we are on.


author: Hannes Obweger - JXL for Jira
body: Hi [@Randell Pelak](/t5/user/viewprofilepage/user-id/5347775)

my team and I work on an app that might not be *exactly* what you have in mind, but perhaps worth giving a shot: [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2730185).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), and *inline issue creation*.

These features are, of course, all integrated; e.g., the inline issue creation considers the hierarchy and issue grouping at the place where you want to create the issue. So if you would group the issues within an epic by their *Feature* field, and then create an issue in the respective group, the *Feature* field will be pre-filled, like so:

![issue-creation-pre-fill.gif](https://community.atlassian.com/t5/image/serverpage/image-id/330672iFF46B26743DEA606/image-size/large?v=v2&px=999 "issue-creation-pre-fill.gif")

I should clarify that this doesn't actually use the epic's *Feature* field, so you'd need at least one child issue with the correct *Feature* value set in order to "establish" the group.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
How can I call api jira with access token from SSO authenticate
Asked by D??ng T?n Nh?t:

I have an mobile app which already config the SSO authenticate through OpenId Connect, it's return the access token which is an JWT token, how can I call the api from jira with that token ? I'm already config SSO authenticate for Jira


Answers:
author: Ananjan_Mishra
body: Hi [@D??ng T?n Nh?t](/t5/user/viewprofilepage/user-id/5523576)

You can have a look at this **[documentation by Atlassian](https://confluence.atlassian.com/adminjiraserver/link-to-other-applications-938846918.html)** regarding extending Jira applications functionality.

In case you are looking for a marketplace app then you would like to try out our **[Enhance API Security for Jira REST APIs with OAuth/API Token](https://marketplace.atlassian.com/apps/1221054/enhance-api-security-for-jira-rest-apis-with-oauth-api-token?hosting=datacenter&tab=overview)**. Specifically, you can authenticate REST APIs using the Access Token that is received during SSO.

Feel free to **[reach out](https://miniorange.atlassian.net/servicedesk/customer/portal/2)** if you have any questions.


Tags: data-center

jira-data-center
Dynamicaly changes the parent ticket field based on the sub-task field
Asked by Lakshmi S:

Hi Team,

We are looking for the configuration to update the parent ticket field value based on the sub-task field value.  

The requirement is :

If the main task has "n" number of sub-tasks, and if the "Scheduled Completion Date" of any subtask is changed to a later date(farthest), we should update the main task with that date.   

Ex : If subtasks "Scheduled Completion Date" are sub-task1 = June 23, sub-task2 =July 20, sub-task3 = July 26, etc., and a user changes any of these sub-tasks to August 12, the main ticket should also changes to August 12th.  


Answers:
author: Trudy Claspill
body: Hello [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952)

Have you looked into creating an Automation Rule to handle that?

<https://confluence.atlassian.com/automation/>

You could create a rule triggered by a change to the sub-task date field.

Then you would branch up to its parent.

Within the branch you would use Lookup Issue to look up all the subtasks.

From the Lookup Issues results you could access the maximum value of the date fields and copy that to the parent issue in an Edit issue action.

comments: author: Bill Sheboy
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I do not believe Lookup Issues action *for Jira Data Center* supports custom fields yet: <https://jira.atlassian.com/browse/JIRAAUTOSERVER-877>

Perhaps using the {{issue.subtasks}} smart value will allow access to the field. If not, the workaround using Send Web Request and the issue search REST API would be required to set the parent field.

Kind regards,  
Bill


author: Trudy Claspill
body: Good catch, [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) !


author: Lakshmi S
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011),

Do you have any examples of this kind of automation ?


author: Trudy Claspill
body: [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952)

1. Trigger: Field Changed: specify your date field

2. Condition: confirm the change occurred in a Sub-task

3. For Related Issue: Parent -- changes the focus of the rule to the sub-task's parent issue.

4. Log action: this will print the value that you will next be updating into the parent issue.

5. Edit Issue - this edits the parent issue.

The smart value used in 4 and 5 is {{issue.subtasks.\<your date field\>.max}}

That smart value will get the maximum value in the specified field from all the subtasks.

![Screenshot 2024-07-06 at 8.49.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333852iF097882D70B0290F/image-size/large?v=v2&px=999 "Screenshot 2024-07-06 at 8.49.49?PM.png")


author: Lakshmi S
body: Thank you [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . Its working as expected.


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

automation

behaviours

data-center

jira-data-center

jmwe

jsu

scriptrunner
I need to have the facility to be able to assign the task to two people but Jira only allows me to a
Asked by MONTSERRAT ARAYA BONICHE:

```
I need to have the facility to be able to assign the task to two people but Jira only allows me to assign it to a single person
```


Answers:
author: Trudy Claspill
body: Hello [@MONTSERRAT ARAYA BONICHE](/t5/user/viewprofilepage/user-id/5523575)

Welcome to the Atlassian community.

What problem are you trying to solve by assigning an issue to two people at the same time? How would you know which one was actually responsible for the issue?

Have you considered instead creating subtasks, and assigning one subtask to each person?


Tags: cloud

jira-cloud
Use scriptrunner to copy comments made on a child story to a parent epic
Asked by Brian Gulizia:

I was using Jira automate to copy comments from stories to epics and comments from sub-tasks to their parent stories. The problem is, I have to choose an actor and it's not dynamic.

Following the suggestions on this post -

[Solved: Copy Comments from all Sub-Tasks into the Parent (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/Copy-Comments-from-all-Sub-Tasks-into-the-Parent/qaq-p/1064030#U2729925)

I was able to remove my sub-task to parent story automation. However, there is no issue.isStory to do a similar listener for story to epic.

Does anyone know of a way to use script runner to copy comments made on a story to it's parent epic?

Thanks!


Answers:
author: Fadoua
body: Hi [@Brian Gulizia](/t5/user/viewprofilepage/user-id/3436998)

Please check Adaptavist Library see if they have a script where you can apply couple tweaks to meet your requirement:

[https://library.adaptavist.com/search?library-content%5BrefinementList%5D%5Bproduct_names%5D%5B0%5D=Jira\&library-content%5BrefinementList%5D%5Bplatforms%5D%5B0%5D=dataCenter](https://library.adaptavist.com/search?library-content%5BrefinementList%5D%5Bproduct_names%5D%5B0%5D=Jira&library-content%5BrefinementList%5D%5Bplatforms%5D%5B0%5D=dataCenter)

Best,

Fadoua


Tags: data-center

jira-data-center

scriptrunner
Cloning tests from one folder to another
Asked by Siva Kiran:

Hi, We attempted to clone tests from one folder to another using the REST API as described in the Zephyr Squad documentation (method 3). Here are the details:

<https://support.smartbear.com/zephyr-squad-server/docs/en/zephyr-squad-server-rest-api/zephyr-squad-api---how-to/add-tests-to-cycle.html#idp25193>

API Requests and Responses:

Request to API1: Purpose: Import test cases using method 3 as per the ZAPI documentation.

{ "method": 3, "projectId": 16667, "fromVersionId": 31897, "fromCycleId": -1, "cycleId": 56663, "folderId": 25735, "labels": "", "priorities": "", "statuses": "", "hasDefects": false, "components": "", "versionId": -1 }

Response:-

{ "jobProgressToken": "0001718633370723-5056bf7ce7-0001" }

Get request to API2 (Checking Job Progress):

Response:

{ "completedSteps": 0, "timeTaken": "0 min, 2 sec", "stepMessage": "", "progress": 0.0, "id": "0001718633370723-5056bf7ce7-0001", "stepLabel": "", "entity": "", "stepMessages": \[\] }

Problem: Even though we received a 200 OK response, the test cases are not being imported into the folders within the specified cycle. However, when we specify issue keys in API1, the tests are successfully cloned from one folder to another.

Request Example with Issue Key:

{ "method": 3, "projectId": 15462, "fromVersionId": 41953, "fromCycleId": 56664, "cycleId": 56665, "versionId": 34631, "hasDefects": false, "folderId": 25738, "issues": \["TSH-42"\] }

Response: { "completedSteps": 1, "timeTaken": "15 min, 19 sec", "stepMessage": "", "progress": 1, "id": "0001718715528443-5056bf7ce7-0001" }

Could you please confirm if it is necessary to mention all the test keys in the API request to copy them from one folder to another in Jira? We would appreciate your guidance on this matter to ensure the correct implementation of the API.

Thank you.


Answers:
author: Tansu Akdeniz
body: Hi [@Siva Kiran](/t5/user/viewprofilepage/user-id/5145719)

Welcome to the community.

It would be better to verify with Vendor <https://marketplace.atlassian.com/vendors/17834/smartbear>.


Tags: jira-data-center

jira-server

server

zapi

zephyr
If you assign the browse projects permission to a certain role
Asked by Chike Okafor:

If you assign the browse projects permission to a certain role in a certain permission scheme,

will they only be able to browse projects associated with that scheme or all projects on that Jira Server?


Answers:
author: Walter Buggenhout
body: Hi [@Chike Okafor](/t5/user/viewprofilepage/user-id/5523546) and welcome to the Community!

You would still need to link people (or groups) to that role to make sure that they get to browse the projects using that scheme. Linking people to a role is something you do project by project.

Apart from that, what happens to projects with a different permission scheme, depends on how that scheme is configured. If the browse project permission there is granted to e.g. *application access*, then every user who can log into Jira will have access to those projects. And so on ...

Hope this helps!

comments: author: Chike Okafor
body: Thanks Walter!!

But are they not going to be assigned to the roles that have been created via the system settings?

Or roles are created on a project-by-project basis like team-managed projects?


Tags: cloud

jira-cloud
Mapping Initiatives to Higher level Business Goals
Asked by OM:

Hey Community,   

Wondering if anyone would like to suggest potential options here.  

In a world where I can't use Jira Align, I want to look for a solution to serve our needs below.  

If we build a Level 3 issue type and call it "Program" or "Business Goal" it would encapsulate large-scale projects that are part of our strategic objective and the feature(s) could be used/benefit many product teams.  

The single parent/child blocker means that initiatives cannot be mapped up to multiple business goals.  

Any suggestions on overcoming this within the realms and capabilities of Jira Cloud?

*** ** * ** ***

![Mapping Example.png](/t5/image/serverpage/image-id/330438iB6C6E5192CEF5C77/image-size/large?v=v2&px=999 "Mapping Example.png")


Answers:
author: Walter Buggenhout
body: Hi [@OM](/t5/user/viewprofilepage/user-id/5523534) and welcome to the Community!

You are right if you want to use an issue type to represent goals. But since recently, Atlassian offers an actual *Goal* concept. It came original from Atlas, which is now being incorporated into Jira / Atlassian Home by default. That should allow you to link (even multiple) issues to the goals they are contributing to.

For a bit more information on goals, see [this support article](https://support.atlassian.com/platform-experiences/docs/what-is-a-goal/) as a starting point.

Hope this helps!


Tags: cloud

jira-cloud
Why don't all of my stories show up in the board view of my epics?
Asked by Tim Williams:

Only a few stories show up under any given Epic. It makes no sense to me. I've tried to see if I had some weird filter on, but there is nothing that I can see. It looks like it's choosing random stories in each Epic.

On a different but related topic, the Epic drop down only shows some of my Epics.

Thanks for the help!


Answers:
author: Nicolas Grossi
body: [@Tim Williams](/t5/user/viewprofilepage/user-id/5523536) You might take a look at this links: <https://community.atlassian.com/t5/Jira-questions/User-stories-are-not-showing-on-my-board/qaq-p/2604597>

<https://community.atlassian.com/t5/Jira-questions/Stories-are-not-showing-in-board/qaq-p/2025695>

HTH

Nicolas

comments: author: Tim Williams
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) thank you for that link, though none of Trudy's suggestions help me. I am using the agile sprint system, I have all tickets assigned to both a person and an Epic.


author: Tim Williams
body: ![Screenshot 2024-06-18 133341.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330448i9B8712EA35AACCBA/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 133341.jpg")

comments: author: Tim Williams
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) see here. There are 15+ stories that should be showing up here


author: Nicolas Grossi
body: [@Tim Williams](/t5/user/viewprofilepage/user-id/5523536) Welcome! Are you sure that if you choose an epic you are not able to see all the USs related to it ?

Nicolas

comments: author: Tim Williams
body: Hi Nicolas, yes, though what I'm not sure about is a different user error.


author: Nicolas Grossi
body: [@Tim Williams](/t5/user/viewprofilepage/user-id/5523536) That is a different view: i think it is the board view.

Nicolas


author: Tim Williams
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) yes that's correct. I am trying to see all stories in the board view. Only a few show up.


Tags: cloud

jira-cloud
Restrict transition flagged issue
Asked by Marcelo Viana de Siqueira:

Is it possible to restrict transition of an issue if it is flagged as impediment?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Marcelo Viana de Siqueira](/t5/user/viewprofilepage/user-id/5504349) ,

you need to put in place a condition at workflow level so that specific transitions can be executed if issue is or not an impediment (custom field?).

There some third-part apps that allow you to put in place that without writing code ([https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=datacenter&tab=overview))

Hope this helps,

Fabio


author: Sergio Garc?a-Consuegra _Decadis AG_
body: Hi [@Marcelo Viana de Siqueira](/t5/user/viewprofilepage/user-id/5504349) ,

I'm a member of the support team of Decadis, and we would like to propose a solution using our plugin [Jira Workflow Toolbox](https://marketplace.atlassian.com/apps/29496/jira-workflow-toolbox?tab=reviews&hosting=cloud).

If you could give us more specific details about how you need to flag that issue (maybe with a custom field? which type?) then we could give you more indications.

If you are interested, please let us know.

Best regards,  
Sergio


Tags: jira-data-center
Delete comments for a specific Jira ticket
Asked by Bert Fukuda:

We have a ticket that had a bad email address and the ticket got spammed with messages. We'd like to remove those comments from that single Jira ticket. Thought we could use ScriptRunner Guardrails : Maximum comments per issue but can't find a way to target a single ticket. Anyone run into this issue? How did you resolve it?


Answers:
author: Bert Fukuda
body: We were able to resolve this using ScriptRunner Guardrails : Maximum comments per issue script. Just need to get the filtering correct.


author: Nicolas Grossi
body: [@Bert Fukuda](/t5/user/viewprofilepage/user-id/4297410) Welcome, You can do it manually on that ticket if you have the correct permissions.

Check the permission scheme and see if you have the "delete comments" permission granted. on that project.

HTH

Nicolas

comments: author: Bert Fukuda
body: Yes, permissions are good as we can manually delete a comment. The issue is that there are over 1000 delivery failed comments.


author: Bert Fukuda
body: Trying to use ScriptRunner Guardrails : Maximum comments per issue and setting the max command to 100. It finds 2 ticket, one has a legitimate 100 comments. Trying to filter one just the "bad" ticket and not having any luck.


Tags: data-center

datacenter

jira-data-center

jira-service-management

scriptrunner
i am trying to create a rule through automation to auto close tickets after a specific time frame
Asked by tara wilding:

i am wanting to create a rule to automatically close tickets that have been in awaiting customer state for 72 hours total, after 48 hours we wish to send the customer an email to let them know that in 24 hours time we will auto close the ticket. i have been searching all over and cannot find the correct JQL query or any info. i am very new to jira and queries so will need a step by step guide im afraid to help me. thanks so much.


Answers:
author: Mikael Sandberg
body: Hi [@tara wilding](/t5/user/viewprofilepage/user-id/4104280),

Welcome to Atlassian Community!

Have a look at this [template rule](https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357359) from the Automation Playground that closes issue that have been inactive for a certain amount of time.

The query in its simplicity would look something like this:

updated \< -2d


author: Varsha Joshi
body: Hi Tara,

I think this can be achieved by having two automation rules. You have to be a project admin for your project for creating automation rules.

1. To send an email out after 48 hours have passed.

2. To close the issue.

To create automation:

a. Navigate to Project Settings and then find and click Automation

b. Click on Create Rule

c. For the #1 - add these components and customize.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330439i0072B085B4B0B464/image-size/large?v=v2&px=999 "image.png")Give it a try, hope this helps.

comments: author: tara wilding
body: thank you, finally managed it, had to create 4 rules in total to complete the full cycle of what we required.


Tags: cloud

jira-cloud