youngmon/atlassian-qna huggingface dataset:
Admin rights for spaces
Asked by Sally Sattary:

Hi  
Is anyone able to point me in the right direction please? I have org admin rights, but am having issues with spaces.   

We have a number of personal spaces (some for staff that have left the company) and we want to move them to trash, but "Space settings" is greyed out when I try to archive them. Similarly I want to hide all the personal spaces from appearing when we search for spaces as we want an external party to be able to only view the space we have created for them. Similarly I don't want the external party to see archived spaces either.  

Any tips on what I need to change to get my access to what we believe it should be would be greatly appreciated.


Answers:
author: Teodora V
body: Hi [@Sally Sattary](/t5/user/viewprofilepage/user-id/5577596)

One approach that helped users here was navigating to Confluence admin \> Security \> Space permissions, then browsing to the deactivated user's space. Use Manage permissions to add yourself everywhere, eventually allowing you to administrate the person's space.

Let me know if this is an accurate option :)

comments: author: Sally Sattary
body: Thank you, this seems to work!


author: Nikola Perisic
body: Welcome to the community [@Sally Sattary](/t5/user/viewprofilepage/user-id/5577596)

It's good that you have the org admin access, because what would you need to do add yourself to the confluence-admin-\<your site name\> group.

![Screenshot 2024-08-27 at 12.37.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/344045i1142527D2CC52A96/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 at 12.37.19.png")

Next, you would need to manage to the Settings \> Security \> Space permissions![Screenshot 2024-08-27 at 12.42.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/344046i5269DFE9997B3667/image-size/large?v=v2&px=999 "Screenshot 2024-08-27 at 12.42.10.png")

For the spaces that you cannot access there will be option to Recover permissions. For having the third parties to only be able to see your instance there are two ways:

* Enable the Anonymous access - this will allow ANYONE on the internet with the link of your instance to view only your pages (doesn't require a license at all)
* Go through each space and add these external users to your spaces with only granting them view only permissions (require at least Confluence guest license which is free)

comments: author: Sally Sattary
body: Thank you, this is going to take a long time, but I should be able to do it with some time :)


Tags: cloud

confluence-cloud

org-admin

space-permissions

spaces
Page tree not loading entirely anymore
Asked by Chris:

I have a space with currently about 640 pages in that space (and continuing to grow on a daily basis).

Since yesterday (after the weekend) I noticed that after I added a new page, the page-tree isn't loading completely anymore, but is now telling me to load more above at the top or load more below at the bottom.

Since the page-tree setup makes this somewhat awful to use when moving a page to the correct position in the tree (I have several levels I keep organized alphabetically to be quicker to navigate) and making me click more often then I would like to to move the page to the correct position and browse to next section for which I need to create a new page (I always copy an existing one because that is easier then using a template page), I was wondering if there is any setting I can do to restore the old behavior?


Answers:
author: Teodora V
body: Hi [@Chris](/t5/user/viewprofilepage/user-id/5577344)

Page tree loading has been a tricky case in recent years, and the Confluence team is searching for different solutions to improve its behavior. However, with the amount of pages growing exponentially you can spot some issues like slow loading or partial loading.   
My advice is to reach out [to the support team](https://support.atlassian.com/contact/) and get a personalized approach to your case.


Tags: cloud

confluence-cloud
Include Page macro permission
Asked by Rhys Gottwald:

Good morning,

Here is the context

* I have a group called Confluence-Guest this group has view access to all spaces.
* I add all my guest accounts to this Group and then assign specific spaces to each guest
* I then create a page in Space ABC called Step by Step Guide
* I create another page in Space XYZ and us the include page macro to include Step by Step Guide

The question is will the guests who are members of Confluence-Guest but only have access to Space XYZ be able to view the page Step by Step Guide in Space XYZ?


Answers:
author: Ollie Guan
body: Hi [@Rhys Gottwald](/t5/user/viewprofilepage/user-id/5570606) ,

the Include Page macro respects the original page's permissions. Since the guests do not have access to Space ABC, they will not be able to view the content of "Step by Step Guide" even when it is included in a page in Space XYZ.

<https://community.atlassian.com/t5/Confluence-questions/include-page-for-guest-user/qaq-p/2267732>


Tags: cloud

confluence-cloud

include-page
Why is confluence cloud still so slow in 2024?
Asked by Leif Rilbe:

<https://community.atlassian.com/t5/Confluence-questions/Why-are-atlassian-cloud-producs-so-slow/qaq-p/1682292>

Still experiencing the same slowness.... it has now gone 3 years without any improvements.

Even page editing is super slow. Like several seconds for processing a back-space key to remove a line feed.

Do you have a strategy for addressing this?

Or should I start searching for other providers?


Answers:
author: Marc - Devoteam
body: Hi [@Leif Rilbe](/t5/user/viewprofilepage/user-id/5456500)

I think it's worth to check to options provided int the document.

Corporate networks have routers, routing table, firewalls, whitelisting, etc..

Anything can lead to delays.

At my corporate network, I also notice and can see more delay than on my home connection.

But off course, I'm alone on my connection and on corporate I'm not. Even resources in routers, etc.. can be specified on applications.

Do you experience the same at home or on a mobile 4/5G connection?

comments: author: Leif Rilbe
body: I experience this both when on the corporate network and when working from home, lone user of 250 Mbps fiber connection.


author: Leif Rilbe
body: Again, using the onsite version had no issues whatsoever in both settings.

The onsite was not onsite within the corporate network but from a 3rd party provider, so networking should be very similar to cloud. Unless, of course, if confluence cloud is only being served from servers from the other side of the globe... ???


author: Vronik
body: Hi

Look at this

<https://confluence.atlassian.com/cloudkb/jira-or-confluence-cloud-instance-is-running-slowly-691011837.html>

Regards

comments: author: Leif Rilbe
body: Well... same laptop, same corporate network:

- confluence onsite from off-corporate network - no performance issues whatsoever

- confluence cloud - extremely sluggish in every aspect

Maybe there are some issues in confluence cloud that cannot be blamed on other circumstances?

Also... is it expected that I should need a top-of-the-line highest-speced MacBook or similar in order to get sub-second processing of the back-space key while editing a counfluence page? Is that your acceptance criterion for editing performance?


Tags: cloud

confluence-cloud
Can I have one-way links to Jira tickets?
Asked by Marilyn Hollinger:

I keep a private journal of my work. I want to link directly to Jira tickets, for future reference, but that means the ticket shows that it is linked to my page, which is private. I can manually go and break that link from the jira ticket, but is there any way to create my outgoing link from confluence so that it doesn't show that link in the Jira ticket?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: You can create a link to a Jira issue w/o it showing up on the Jira ticket.

Grab the URL to your Jira issue and add it as a link on the confluence page.


Tags: cloud

confluence-cloud
How can I search for a page using the page's old title?
Asked by Ian Mounsey:

If a page name specifically the "Page Title" is changed, search does not find the page when using the old Title however if you know the new name and then use the Page History function and go to an old version you can see the old page Title.

Does someone have a method by which we can either:

1. Directly search using the old Page Title OR
2. Create an Index that shows both the Current Page Title and the Previous Page Titles.

Note: I understand if you have a fully qualified URL link to the page (with the old name of the page in the URL) Confluence is smart enough to identify that the page is missing and offers "*The page you were looking for may have been renamed to the following:* ".  

Therefore, the information is clearly available within the database - but how does a normal user gain access to this?


Answers:
author: Radek Dost?l
body: I'm relatively certain you would need to either find a plugin that does something similar, or implement one yourself.

In my view, indexing old (thus, no longer correct/relevant) titles would be counter-intuitive to searches, broadly speaking. I can see the reason why someone would want that, but I don't see it as a healthy or intuitive feature natively as a whole.

Can't say I'd come across a plugin that could do this though.

comments: author: Ian Mounsey
body: Thanks


Tags: confluence-data-center

data-center
Will confluence 8.5 work with SQL 2022 and just not be supported if an issue comes up?
Asked by Jonathan:

Will confluence 8.5 work with SQL 2022 and just not be supported if an issue comes up? Or does it literally not work with SQL 2022 and will cause errors and crash out if used?

I apologize if this is a goofy question, just have a hard time seeing why SQL 2022 will work for Jira 9.12 but not confluence 8.5.

Thank you in Advance


Answers:
author: Victor Law
body: Hi [@Jonathan](/t5/user/viewprofilepage/user-id/5576914)

Welcome to the community!

Based on the supported platform for Confluence v8.5, MSSQL 2022 is NOT supported and only supported from Confluence v8.7 and above.

* [Confluence v8.5.x supported platform](https://confluence.atlassian.com/conf85/supported-platforms-1283361429.html)
* [Confluence v8.7.x supported platform](https://confluence.atlassian.com/conf87/supported-platforms-1333824080.html)

Thank you.


Tags: confluence-data-center

data-center
Atlassian Guard license and Confluence license
Asked by Revathi R K:

We have atlassian guard users count of 3680 but the confluence license count is 3772. Do both the license count should match? Can you please let me know how much license the confluence should have?

Thanks.


Answers:
author: Victor Law
body: Hi [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505)

Atlassian Guard does not necessarily have the same number of licensed users as your Confluence environment, as your Confluence environment could contain users from **other organizations** or **general email domain (e.g. gmail.com)** user accounts.

Hence, I strongly suggest you check the list of managed users in Atlassian Guard and the licensed users in your Confluence environment.

<https://support.atlassian.com/user-management/docs/what-are-managed-accounts/>

Thank you.


Tags: cloud

confluence-cloud
External LMS that can consume Confluence content
Asked by steven_suranie:

Hi  

I have a situation where we need to create training content and have some standard LMS features such as tracking if someone completed the training or not, scoring, etc. but the people who will consume this training are mostly contractors without access to our Atlassian space.   

We use Confluence Data Center, which makes creating the material easier through collaboration, source control, macros, etc. Does anyone know of an external app that can consume Confluence created content and create learning modules from them?   

Thanks


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@steven_suranie](/t5/user/viewprofilepage/user-id/5576929)

There are several Marketplace apps that can turn Confluence into a LMS. Please review the ones here, <https://marketplace.atlassian.com/search?query=LMS>


author: Aron Gombas _Midori_
body: If you can't keep the stuff full within Confluence, then you can use [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=datacenter&tab=overview) to produce an external website from Confluence content.

If you can find an LMS that can integrated into a static website, then this route could be an option.


author: steven_suranie
body: Hi [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120)

These all seem to be internal LMS (plug ins for Confluence) - I was looking for something that could be external and integrate with our Confluence content.

comments: author: Anna Mitina _Stiltsoft_
body: Hi [@steven_suranie](/t5/user/viewprofilepage/user-id/5576929)

I'm part of the team that manages one of the apps - [IZI for Confluence - LMS, Training Courses, Quizzes](https://marketplace.atlassian.com/apps/1214110/izi-lms-for-confluence-courses-quizzes-forms?tab=overview&hosting=datacenter&utm_source=atl_community&utm_medium=answer&utm_id=1216111&utm_content=External+LMS+that+can+consume+Confluence+content).

I understand that you're looking for an external platform that would integrate with Confluence. However, you may not need that because IZI allows you to enroll users who are not part of your Confluence - we call them external users. You would be able to enroll them by their email address and they would receive an email with a link to the course. You could also track the scoring and completion of the courses.

Please let me know if you would like to discover that option further :)


Tags: confluence-data-center

data-center

lms
Subscription plan
Asked by Pierre:

Hello everyone,

I have a question regarding Confluence. I'm having trouble reactivating my subscription. I switched to a standard subscription because I exceeded the 10-user limit, but now I can't figure out how to reactivate my account. When I manage my billing, it shows all the applications, but none related to Confluence. Has anyone else encountered this problem? Thank you!

![Capture d??cran 2024-08-26 123003.png](/t5/image/serverpage/image-id/343794iAE546DA481E6FB6C/image-size/large?v=v2&px=999 "Capture d??cran 2024-08-26 123003.png")


Answers:
author: John Funk
body: Hi Pierre - Welcome to the Atlassian Community!

It if it is not showing up under your products, you will need to open a support ticket with Atlassian.

<https://support.atlassian.com/contact/#/>

Good luck!


author: Kristian Klima
body: HI [@Pierre](/t5/user/viewprofilepage/user-id/5576610) and welcome to the Community.

I have a private Atlassian org setup with JSM that I only have for testing purposes. Once in a while a receive a message that I'm not using which will lead to deactivation (or smth to that effect).

I wonder if that could be the cause. (Presumably, payments are not the issue).

I'd contact Atlassian support, to which you're now entitled, and try to solve the issue with them.


Tags: cloud

confluence-cloud

not-applicable

subscriptions-and-billing
Dashboard displaying items blocked by or Blocks
Asked by Lee Street:

I want to be able to show in a simple dashboard if an items is blocked or blocks another, that it shows the other item aswell

i.e LLO-1234 Blocks LLO-5678

LLO-2222 is blocked by LLO-3333

Can this be achieved without paying for an App?


Answers:
author: Shreeja J
body: Hello [@Lee Street](/t5/user/viewprofilepage/user-id/4114994)

Yes, you can achieve this without paying for an app. You can create a simple dashboard in Jira using the "Filter Results" gadget. First, set up a JQL (Jira Query Language) filter that captures issues with a "blocks" or "is blocked by" link type. Then, add the filter to your dashboard using one of the gadgets mentioned. To make it more informative, you can add the "Issue Link" field as a column in your filter results to display the linked issues, showing which items are blocked or blocking others.  

Thanks,  
Shreeja J

comments: author: Lee Street
body: Thanks, I did that already

Sorry, I should have been clearer

I want to see the issue, its status, the issue blocked or blocks by and it status

I want to use it for Release management purposes

Thanks for your time on this


author: Shreeja J
body: Hello [@Lee Street](/t5/user/viewprofilepage/user-id/4114994)

You can achieve this by creating two separate filters and adding two gadgets to your dashboard:

1. Create one filter for issues that **blocks** other issues and add it to the dashboard using the "Filter Results" gadget, naming it **"Blocks."**

2. Create another filter for issues that are **blocked by** others and add it as a second "Filter Results" gadget, naming it **"Blocked By."**

Since the linked issue type name isn't shown directly in the dashboard, having separate gadgets will help you clearly see the issue, its status, and the linked issue with its status.  

I've shared a screenshot of this setup, so you can see how it looks. You can set it up similarly.  
![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/343993iFBCD4E1410279D65/image-size/large?v=v2&px=999 "Screenshot_1.png")

Let me know if you need more help!  

Thanks,  
Shreeja J


Tags: cloud

confluence-cloud
dynamic queries in confluence databases
Asked by Simon Pool:

I am using the new database feature in confluence, but I am missing the option to make dynamic queries, for example  

Userfield = currentUser()  
Datefield \< today()  

Or a more extensive query functionality on the place where you embed the database, instead of all having to define it in views of the databases. Are those functionalities coming?


Answers:
author: Marc - Devoteam
body: Hi [@Simon Pool](/t5/user/viewprofilepage/user-id/2881985)

Welcome to the community.

There is currently no such option mentioned in the roadmap.

<https://www.atlassian.com/roadmap/cloud>


Tags: cloud

confluence-cloud
Issue with Accessing Media via the Confluence REST API
Asked by Mariem MOUKHLISSI:

Hi,

We have created a user manual on Confluence in a non-public folder. We want to use the REST API to display this content on our website. We successfully generated the token for using the API and managed to retrieve the text. However, we encountered difficulties in retrieving the photos and videos that we added to the documentation. When using the REST API requests, we only receive links to the media, but these links are only accessible with the token, which has prevented us from displaying them correctly. Do you have any solutions to help us resolve this issue?

Thank you


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Mariem MOUKHLISSI](/t5/user/viewprofilepage/user-id/5576419) ,

One solution to the problem could be to use a proxy server. The proxy can add the token to the requests, without exposing the token to the client. However this also has security implications.

comments: author: Mariem MOUKHLISSI
body: [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) Thank you for your response! Could you please provide more details on how to add the token to the proxy configuration?


author: marc -Collabello--Phase Locked-
body: You would need to run your own proxy server and rewrite the URLs. This really depends on the proxy server you have, and what security rules you have.


Tags: api

cloud

confluence-cloud

rest-api

video
Place clickable links in Emails from Automation
Asked by Antal Vig Communardo:

Hi Folks,

Do you know of any way to make links in emails that we're sent in Automations clickable?

We use an automation to remind everyone of the Standup that'll take place later today and to fill out their stuff.

However neither links with the smartvalue " {{page.url}} " nor that link placed in markup helps: "\[Link zum weekly\]({{page.url}}) "  

Any Idea?   
Or is that intentionally? As Links in emails are often used for phishing.   
I'm curious.


Answers:
author: Jakub Koc
body: It's works same as in html with \<a\> syntax  
\<a\>"{{page.rul}}\</a\>

or

\<a href="community.atlassian.com"\</a\>


author: Antal Vig Communardo
body: Ah thank you very much. \<3


Tags: cloud

confluence-cloud
How do I move team calendars when migrating a confluence server?
Asked by Andy Fleming:

I've just done a backup and restore to move our Confluence setup to a new server.

When I bring it back up, the Team Calendars plugin is gone, and after installing it (and re-restoring) the calendars seem to be all gone.

Is there a recommended way to relocate a team calendar data set?


Answers:
author: Andy Fleming
body: After a second restore and reindex, then manual reinstallation of the team calendars plugin, the licence was picked up and it seems to be working.

There are some application link issues, but I can see the built in calendars, which are the ones I was really concerned about.

So no definitive answer as to why it wasn't working, but it is working for me at this point.


author: hsuhailah
body: I assumed you were doing an XML backup restoration. This method does not copied over user installed plugin but only the data of the plugin therefore a manual re-installation of the plugin is required and once the plugin is enabled, the data will be picked up.


author: Harry Chan
body: Can you describe what method you took to do the backup / restore? Might be an incorrect process there. Best to check first. Should restore everything[.](https://www.cloudshards.com/confluencehosting.php)
Team Calendar contents do not display
Asked by Joe Galea:

Although the calendar template displays the content will not if the page is accessed using http vs. https. The contents will display only when accessed through https. Is this intentional?

Confluence ver. 4.3.1 Enterprise


Answers:
author: hsuhailah
body: Hi Joe,

Team Calendars depends heavily on Confluence Base URL and Confluence can be configured with only a single base URL. If Confluence Base URL (as configured in Confluence Admin \> General Configuration \> Base URL) is configured with https thus the calendar content will be displayed properly only when Confluence is accessed via https instead of http (although Confluence is accessible via http and https).
Does people calendar support filtering function for specific person?
Asked by Seyoung Pyo:

Recently, our team start to team calendar.

I would like to register all event(Actually, it is rough plan for work rather than single day event) for each people in my team to people calendar.

Once I register these events, sometimes I want to see the events for specific person.

Is it possible in team calendar? I couldn't find how to do this.

Now I'm considering to make event calendars for each individual person. Is this the right approach on team calendar?


Answers:
author: hsuhailah
body: Team Calendars isn't catering such use case at the moment. I've created a feature request addressing this matter here: <https://jira.atlassian.com/browse/TEAMCAL-1441>. Please watch the page for further notification and feel free to leave your comments/suggestions in the report.

comments: author: Seyoung Pyo
body: Thank you for your kind help.

I'll look forword atlassian to implement this function.


author: Helge Scheil
body: I would like to second this. When you have calendars from different teams but draw some of those team members into a project, it would be great to be able to set up a project calendar that allows to filter by person or group.