youngmon/atlassian-qna huggingface dataset:
Custom Fields
Asked by Ioannis Pontikas:

*** ** * ** ***


Answers:
author: Manoj Gangwar
body: Hi [@Ioannis Pontikas](/t5/user/viewprofilepage/user-id/5582909)[@Ioannis Pontikas](/t5/user/viewprofilepage/user-id/5582909) ,

Welcome to the atlassian community!

You can add the fields in the filter results using the configure column and search the newly created field then select and add it.

comments: author: Manoj Gangwar
body: ![17253587091528743004605373142746.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345224i79EA6895D33F040D/image-size/large?v=v2&px=999 "17253587091528743004605373142746.jpg")


author: Manoj Gangwar
body: [@Ioannis Pontikas](/t5/user/viewprofilepage/user-id/5582909) If our responses were helpful please consider clicking on the Accept Answer buttons to mark your Question as Solved.


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
How to exclude report for Asset Object field
Asked by Brolin Amarello:

Hi Community,

I've been wrestling with a question for some time.

I'm using a Asset Object field to display a list of employees. In this list I want to exclude the object of the reporter. Unfortunately I fail to do this.

I believe my Jira Issue filter fails because the objects make use of a Full Name and I didn't manage to add quotation marks to the reporter placeholder.

Could someone share some insights on the above? If this is a correct assumption or i'm maybe making a mistake in my Filter issue scope?

My issue filter scope looks like this:

objectType = "\<the objecttype\>" and "\<attribute which captures user id\>" = ${customfield_10454.label} and "\<boolean\>" = true and "Name" != ${reporter}

I've tried using variants like "NOT LIKE" but without succes.

I've also tried to input the above query in insights where I've replaced $reporter with the name of the reporter. The response was that it was an invalid query because of the absence of the quotation marks around the name of the reporter because when I added the quotation marks I got the result I wanted. Hence why I thought that could solve it.


Answers:
author: Marc - Devoteam
body: HI [@Brolin Amarello](/t5/user/viewprofilepage/user-id/5099440)

Can you show screenshots of your custom field config and assets configuration.

comments: author: Brolin Amarello
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) Sure, the config looks a follows  

![Screenshot 2024-09-03 at 12.55.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/345229i2E5F0113A1EDFD82/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 12.55.50.png")![Screenshot 2024-09-03 at 12.54.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/345227i97E50D10C8394536/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 12.54.17.png")![Screenshot 2024-09-03 at 12.51.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/345228i1C44A4205F73159B/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 12.51.12.png")


author: Brolin Amarello
body: I've managed to solve it by editing the placeholder.


author: Marc - Devoteam
body: HI [@Brolin Amarello](/t5/user/viewprofilepage/user-id/5099440)

I don't get your request.

You have a CF what do you want to show in the CF and based on what?

It seems you want to not show the reporter, but your reference in assets is based on the Jira user.


author: Marc - Devoteam
body: Hi [@Brolin Amarello](/t5/user/viewprofilepage/user-id/5099440)

Can you share the solution, where did you edit the placeholder?


Tags: cloud

jira-cloud
How to change form fields ?
Asked by Lois Gauthier:

Hello,

I would like to change the pre-defined answers to a form question but it doesn't seem editable. I think the form was built with click-and-drag fields.

The one I want to change allows us to choose a city and I want to add an option.

thank you


Answers:
author: Jovin
body: Hi [@Lois Gauthier](/t5/user/viewprofilepage/user-id/5582841)

To change options in a select list on a Form you need to make sure it's not connected to a Jira field in the editing options of it.

You can also add other fields and name them as you wish to the form.

<https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Current Limitations in Jira Structure - Data center version
Asked by JK:

Could you please help us with the list of limitations in Jira Structure Gantt, as we could see a list in below link, but not sure is it latest as it refers to version 1.0 and applicable to both cloud and data center version

[Features and Limitations \| Structure.Gantt \| ALM Works](https://almworks.com/gantt/features.html)


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@JK](/t5/user/viewprofilepage/user-id/5573096)   

The link is outdated. Please refer to the current Structure.Gantt documentation on [our website](https://help.tempo.io/gantt/latest/gantt-charts-for-structure-user-s-guide).  

For more specific questions about features and functionalities, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)  

<br />

comments: author: JK
body: Thanks [@Stepan Kholodov _Tempo_](/t5/user/viewprofilepage/user-id/5205346) , we are trying to clarify on below features,   
1. Split tasks and rescheduling of the remaining time  
2. Tracking versus Baselines (how did the plan change over time)  
3. Actual Start and Finish dates

If a task is scheduled from 1Sep-10sep with effort of 5 days (40 hrs), in gantt \& resource view (Work estimate), we could see 40hrs is split from 1Sep-10Sep. If 2 days of effort is logged till 8th Sep, we see a progress bar line within gantt bar to indicate 2 days of effot, but we dont get the actual effort needed to complete the task. Also resource usage will show 4hrs each for 10 days.  

If we configure with 'consider remaining estimate only' , then the remaining effort is shown from 1Sep-10sep timeframe, even if my current date is 8th Sep.

Also we would like to know the list of limitations in Jira Structure DATA Center version. Seems above given link is of Cloud [our website](https://help.tempo.io/gantt/latest/gantt-charts-for-structure-user-s-guide).


author: Stepan Kholodov _Tempo_
body: My apologies, this is the correct link for the [Data Center documentation](https://help.tempo.io/gantt-dc/latest/structure-gantt-user-s-guide).  
For all your other questions, please submit a support request, and we'll provide the detailed answers you need.  

Best regards,  
Stepan  


author: JK
body: Could you please help me with the support request submission link


author: Grady Locklear _Tempo_
body: Try [here](https://tempo-io.atlassian.net/servicedesk/customer/portal/6)!


Tags: data-center

jira-data-center

structure
API to fetch parent or child link
Asked by Mayur Gaikwad_Tech PMO:

Hi,

Is there an API available through which we can fetch parent / child link details.

My intention is to get insights on linked issues.


Answers:
author: Oliver Siebenmarck _Polymetis Apps_
body: Hi [@Mayur Gaikwad_Tech PMO](/t5/user/viewprofilepage/user-id/5072221) ,

As always, there's multiple ways to do this. My personal favorite is using [Jira Expressions](https://developer.atlassian.com/cloud/jira/platform/jira-expressions/), as you can get a lot of information in a single call.

For example, to get all subtasks you could just send this expression to the endpoint:

```
issue.subtasks
```

The fun starts when you combine Jira Expressions with JQL, for example to get the percentage of issues with subtasks within a given JQL query, you would send the JQL along with this expression:

```
(issues.filter(i => i.subtasks != []).length / issues.length) * 100
```

If you just want to dip your toe in and play around with Jira Expressions, we have a free app called [Expression Tester](https://marketplace.atlassian.com/apps/1223058/expression-tester?hosting=cloud&tab=overview) that makes playing with expression easy from within the Jira UI. It's what I use most of the time.

Anyway, hope that helps!

Best regards,  
Oliver from Polymetis Apps


author: Manoj Gangwar
body: Hi [@Mayur Gaikwad_Tech PMO](/t5/user/viewprofilepage/user-id/5072221) ,

Please refer to the below doc.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-link-types/#api-rest-api-3-issuelinktype-issuelinktypeid-get>


Tags: cloud

jira-cloud
Create subtask in Timeline (plan): "saving selected changes" gets me an error
Asked by Jonas:

If I create a subtask under a story, when I review the changes and try to update it, I get a screen where I am to fill in the details of the task (similar to when creating an issue outside the Plan). The Team field is prepopulated with my team, but when I click Submit, I get the following error message:

**Issue '' is a subtask, and inherits the team assignment from its parent.**

This makes little sense to me, as the error message indicates that I attempted to set a dfiferent team. However, the field both contains the correct value *and* is not possible to edit. Help?


Answers:
author: Marc - Devoteam
body: Hi [@Jonas](/t5/user/viewprofilepage/user-id/5435129)

It might be the case there are 2 teams with the same name in your instance.

comments: author: Jonas
body: Thanks Marc, but sadly no. I've checked and there is only one.


Tags: cloud

jira-cloud

plan

timeline
List View Question(s)
Asked by Ganesh R:

Hello, I have issues listed here in the board. How do I drag these issues from list and start the sprint?![Screenshot 2024-09-03 133126.png](https://community.atlassian.com/t5/image/serverpage/image-id/345204i02AEA87516962FA6/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 133126.png")

And, I am not seeing issues that are on list on product backlog. Please tell me why?


Answers:
author: Jerrold - Empyra
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

These issues should be visible in the backlog can you please check if there are any filters is enabled in the backlog and the board filters

![er1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345208iCAAE61293E5CF547/image-size/large?v=v2&px=999 "er1.PNG")

To add issues to a particular sprint from the list view you can edit the sprint field in the issue and add the issue to the sprint.

![er.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345207iB8A4B74B3DA3730E/image-size/large?v=v2&px=999 "er.PNG")Thank you.

comments: author: Ganesh R
body: Hi [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480) I have enabled a filter. So I have a main development board and this board is just made for the front end team to view any assigned issues exclusively from development board.

**project = "development board" and assignee in membersOf("Front End")**

Please let me know how to make issues created separately on this board stay in backlog list? I am not able to achieve that.


author: Jerrold - Empyra
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

Can you try this JQL in the board filter

**Project = "Front End Team" or (**project = "development board" and assignee in membersOf("Front End"))****

Thank you.


author: Ganesh R
body: [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480) I have created team under groups. I hope this will work.


Tags: cloud

jira-cloud
How do I send an automatic outlook mail for a new ticket that is created?
Asked by Bharath Pattu Murugan:

We'd like to know if there's a way to automate Jira ticket creation via email. Specifically, if we receive mail a new ticket should be created with the help of that mail. Is this possible?


Answers:
author: Samuel Gatica
body: Hi [@Bharath Pattu Murugan](/t5/user/viewprofilepage/user-id/5548917)

Welcome to the community!

* For Jira Software please refer to [Create issues and comments from email](https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/)
* For JSM please refer to [Receive requests from an email address](https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/)

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud
Need Help with JQL Query
Asked by PLaksh11:

We have a Multiple issue types and links are there between each issue types.

Issue types: Bug-\>Root Cause-\>CRB/Replacement-\>Maintenance

**Bug** issue type will linked with **Root cause** , **Root cause** will be linked with Either **CRB or Replacement** , **CRB or Replacement** will be linked with **Maintenance**.

Example: Bug is linked as "**is caused by** " to Root cause then Root cause "**is fixed by** " to CRB/Replacement, CRB/Replacement "**is implemented by**" to Maintenance.

Now i need JQL which gives Bug issue type which have link till Maintenance issue type.

**Bug-\>Root Cause-\>CRB/Replacement-\>Maintenance**

We are using Script runner Enhanced Search.


Answers:
author: Kishan Sharma
body: Hi [@PLaksh11](/t5/user/viewprofilepage/user-id/5542295)

To create a JQL query that finds all `Bug` issue types linked through a chain of `Root Cause` -\> `Replacement` -\> `Maintenance`, you can use **ScriptRunner's** Enhanced Search functions like `issueFunction in linkedIssuesOf` to recursively traverse issue links.

You can use below JQL in ScriptRunner Enhanced Search, to identify Bugs, which has linked issues.

**issueFunction in linkedIssuesOf("issueType = 'Root Cause' OR issueType = 'Replacement' OR issuetype = 'Maintenance'", "is caused by")**

In my example, I have a `Bug` which is linked to a `Root Cause`

![Bug.png](https://community.atlassian.com/t5/image/serverpage/image-id/346573iDCA894114F50F7C5/image-size/large?v=v2&px=999 "Bug.png")

When I run the earlier shared JQL in ScriptRunner Enhanced Search, I get below output -

![bug-advanced-search.png](https://community.atlassian.com/t5/image/serverpage/image-id/346565iC7E506B687B8DCB0/image-size/large?v=v2&px=999 "bug-advanced-search.png")

You can save such filter and use it to find related Issue Types.

For example, below query finds all `Replacement` issues that are linked to `Root Cause` issues, using the link type "**fixes**".

**issueFunction in linkedIssuesOf("filter = causes", "fixes") AND (issueType = 'Replacement')**

**![replacement1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346579i411817AA68BB6B88/image-size/large?v=v2&px=999 "replacement1.jpg")**

Below query will retrieve all `Maintenance` issues linked to `Replacement` issues using the link type "**implements**".

**issueFunction in linkedIssuesOf("filter = replacement", "implements") AND issueType = Maintenance**

**![maintenance.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346577iEC15DD5785B3F53F/image-size/large?v=v2&px=999 "maintenance.jpg")**

Hope this helps.


author: Ekaterina Smykova
body: Hello,

Have you considered to use Plans? It contains Dependency report with visualisation.

<https://support.atlassian.com/jira-software-cloud/docs/what-is-the-dependencies-report-in-advanced-roadmaps/>


Tags: cloud

jira-cloud
JIRA Automation Rule
Asked by Amit Bisht:

Hi,

I have created this automation rule, when I create an epic Story, Enahncement and QA Tasks are automatically added and I have addedd issue context field "Developer".

The screenshot I have attached, when I change the Developer of Story the Developer is geeting changed same I need for Enahanement, saying that when I chage the Developer of Enhancement the same should be changed. But right now it not happening  

Please assist in this![Screenshot 2024-09-03 at 12.55.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345200i5DECD83F6C2F6B06/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 12.55.27?PM.png")


Answers:
author: Thomas Gallagher
body: Hi Amit,

Could you please also include a screenshot of the "Then: Edit issue fields" component as well?

Thanks

Thomas, ServiceRocket

comments: author: Amit Bisht
body: [@Thomas Gallagher](/t5/user/viewprofilepage/user-id/5245946) Here it is: ![Screenshot 2024-09-03 at 2.36.50?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345215iB6B372ECF7684C3F/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 2.36.50?PM.png")


author: Thomas Gallagher
body: Thanks [@Amit Bisht](/t5/user/viewprofilepage/user-id/5137524)

It looks like in the "If: Issue matches JQL" component you are filtering for issues that include the word "Development" somewhere in the Summary. Does changing the "If: Issue matches JQL" component from **summary \~ "\\"%Development%\\""** to the alternatives below produce the desired result? Please let me know once you've tested, thanks!

**summary \~ "\\"Development\\""**

**summary \~ "\*Development\*"**

**summary \~ "\\"\*Development\*\\""**

Thomas, ServiceRocket


Tags: cloud

jira-cloud
what is the next compatible higher version of the Microsoft SQL DB for both the JIRA and BAMBOO
Asked by Devendar Gangapuram:

Hi Team,

The current Microsoft SQL installed DB version is **13.00.7024.**Could you please let me know, what is the next compatible higher version of the Microsoft SQL DB for**both the JIRA and BAMBOO where our current running PROD versions are servers " JIRA 8.2012v" and "BAMBOO 8.05v".**

Please team, respond me on this query asap.

**Thank you,**

**Dev G**


Answers:
author: Devendar Gangapuram
body: Hi,

Someone please help m eon this.

Thank you in advance.

Dev G


Tags: compatibility

data-center

database

jira-data-center

jira-server

mssql

server

upgradation
I want script for ui fragment in jira data center
Asked by Kavin:

* I have a project named DEMO1. when i create a numbered ticket, i want to list similar tickets in a dropdown menu on the right side, based on the summary, to help find similar issues. i want script for UI fragments in Jira data center.
* Please find the screenshot for the menu button i added, but i am unable to list the similar issues. i need a script for UI fragment in Jira data center.![Screenshot 2024-09-03 111415.png](/t5/image/serverpage/image-id/345187i9029E213A7FFF167/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 111415.png")


Answers:
author: Michael Bramhall
body: You would need to fetch all the issues in the UI fragment and then display what data you would want to be shown to the end user in HTML.

I would focus on the code logic to return the list of similar issues which can be done via JQL in code, then worry about the formatting later.


Tags: data-center

developer

jira-data-center

jira-server

scriptrunner

server
404 error for exporting test execution as feature file using REST API
Asked by Divya Jain:

Hi,

I am using API to import test results, export 1 test, but if I am trying to export the test execution

getting an error -

404null for uri:\<serverurl\>/rest/raven/1.0/export/testexec?keys=TEST-1

curl -H "Content-Type: application/json" -u user:"password" \<serverurl\>/rest/raven/1.0/export/testexec?keys=TEST-1 --output "file.feature"

using above command -


Answers:
author: Stefan Salzl
body: Hi [@Divya Jain](/t5/user/viewprofilepage/user-id/3814051)

is the "--output" option a standard operation? I couldn?t find this in the xray rest api documentation.

Did you try the call without this option?

Best  
Stefan


Tags: data-center

jira-data-center

xray
How send an email notification to the users who are not submitted the logged time to the manager for
Asked by Anil Kumar:

Hi Team,

How send an email notification or automation rule to the users who are not submitted the logged time to the manager for approval, since many resources not submitting timesheet for the approval.

Regards

Anil


Answers:
author: Walter Buggenhout
body: Hi [@Anil Kumar](/t5/user/viewprofilepage/user-id/5135362),

If you talk about *submitting timesheets for approval*, you must be using a time tracking app. Could you confirm which one it is?

If you're using Timesheets from Tempo, there is a built-in scheduler function that sends an email notification to the users themselves when to remind them to submit their timesheet. Managers / approvers have an overview screen where they can see the status of all timesheets of people belonging to their team, so they can see who didn't submit on time. All should take their responsibility - obviously - to do their part of the job to follow up what and when necessary ...

comments: author: Anil Kumar
body: Hi Walter,

Thanks for the prompt response, we are using Tempo application for login timesheets.

As you said, I am trying to use built in scheduler but unable to find the option to send an email.

Can you share document ?

Regards

Anil


author: Walter Buggenhout
body: Sure, [@Anil Kumar](/t5/user/viewprofilepage/user-id/5135362). You can find instructions [right here](https://help.tempo.io/timesheets/latest/configuring-the-scheduler-for-email-reminders-and-).


author: Anil Kumar
body: Hi Walter,

Thanks for sharing the document, My case is different, users are logged timesheet but they are not submitting for the approval.

So we have to send an email notification to the resources, who are not submitting the timesheet for the approval in the end of the week.

Regards

Anil


author: Walter Buggenhout
body: I am not sure how your use case is different? If you configure the *period* settings in Tempo to weekly and set the scheduler to send a notification to *late users*, what it does is send a notification to those people who did not submit their timesheet on time.

Unless I am missing a point, that seems exactly what you describe, no?


Tags: cloud

jira-cloud
How to add issue types of a project
Asked by Xu Ru Li:

Hi all,

I want to add some issue types of the project. I have checked the documentation but I cannot find where is the 'Administration' page to add issue types. Also, I'm not sure where is the setting icon which shown in the documentation..

![2024-09-03 115435.png](/t5/image/serverpage/image-id/345173iE3CB3D73D2154A8C/image-dimensions/310x162?v=v2 "2024-09-03 115435.png")


Answers:
author: John Funk
body: Hi Xu

You must be a Jira admin to add new Issue Types.

Go to Settings \> Issues \> Issue Types

comments: author: Xu Ru Li
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) ! May I know how could be a jira admin or is there any way to add issue types of a project? Thanks again!


author: John Funk
body: Your organization has a Jira admin who would have to give you that permission. Or you could ask the Jira admin to add the issue type for you. And you would be able to add it to the ski to use on your project.


author: Bhanu
body: Hi [@Xu Ru Li](/t5/user/viewprofilepage/user-id/4754293)

If you have the Jira Admin access, you will see the settings icon to the left of your profile icon. Confirm with your System Admin if you have the admin access.

You will see issues in the settings menu as attached.![Screenshot 2024-09-02 at 21.09.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/345174iCE659832327B3B29/image-size/large?v=v2&px=999 "Screenshot 2024-09-02 at 21.09.56.png")

comments: author: Xu Ru Li
body: Thanks [@Bhanu](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1830377) ! I think I'm not the jira admin but a project admin.. May I know how to add a issue type for a project/board? I want to add a 'Test Case' \& 'QA' issue types for my project.. What should I do? Many thanks.


author: Bhanu
body: If you are a project admin, You can add existing issue types to the Project from the Project Settings --\> Issue Types and add desired issue types.


author: Xu Ru Li
body: Hi [@Bhanu](/t5/user/viewprofilepage/user-id/1830377) , thanks for your reply. But, I didn't find the 'Add' button for the project issue types..

![2024-09-03 132239.png](https://community.atlassian.com/t5/image/serverpage/image-id/345184i4D04619EA141C615/image-dimensions/405x196?v=v2 "2024-09-03 132239.png")


author: Xu Ru Li
body: Hi [@Bhanu](/t5/user/viewprofilepage/user-id/1830377) , may I ask where can I find the 'Add' button for the project issue types in project setting? Many thanks.


author: Xu Ru Li
body: Many thanks.


Tags: cloud

jira-cloud

jira-software