youngmon/atlassian-qna huggingface dataset:
Setting up test environment without premium licence
Asked by Anette Noll:

Hi all,

this is a topic that is often asked about. I am aware of what alternatives I have, but I don't know how to actually do it.

So far, I have been able to test significant changes to workflows in the production system with a lot of copying and deletion work afterwards, but this is very tedious.

I have a free instance that I could use as a test environment.

Is it possible to migrate one workflow only incl. all relevant schemes etc. to this free instance or can only the complete productive environment be migrated? And what are the exact steps? I look forward to your feedback.


Answers:
author: John Funk
body: Hi Anette,

You could use an add-on app like the Revyz Configuration Manager for Jira.

comments: author: Anette Noll
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148) for response! I am going to test this app.


author: John Funk
body: You are welcome!


author: Anette Noll
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

according your idea to have a look on the Revyz App I have a demo today. Could you please let me know if you use it and what your experiences are? Thank you.


author: John Funk
body: Sorry for the delay. Yes, I use it a lot. And in fact, I am also an Advisor to the app. :-)

How did it go?


author: Anette Noll
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,  

I decided against this app, because this is not the test environment I would like to work with, although I see the advantages of the app. As in fact significant amendments do not occur in such a high frequency I will go on the tedious way :-)   

Thank you for your advise. Maybe I will come back to this app in the future.


author: Luka Hummel - codefortynine
body: Hi [@Anette Noll](/t5/user/viewprofilepage/user-id/4198653)

If you are willing to try a third-party app, you could also try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2747375).

Deep Clone can clone whole projects including the workflows from one instance to another with its [Instance Clone feature](https://documentation.codefortynine.com/deep-clone-for-jira/clone-a-project-to-another-instance?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2747375).


Tags: cloud

jira-cloud
AQL for multiple selection
Asked by Andreas Ummenhofer:

Hey Atlassians,

I want to filter an assets field based on the selection of another assets field.

So when I select the "Generation" I only want to see all objects from above selected "Model"

This AQL and field config work with a single selected object, but not with multiple:  

**"Modell" IN (${customfield_10086})**

customfield_10086 = Model

***Configuration of Custom Field "Generation":***

**Filter scope (AQL):** objecttype = Generation

**Filter issue scope (AQL):** "Modell" IN (${customfield_10086})

**Allow search filtering by these attributes:** Generation

**Object attributes to display on issue view:** Generation

**Field can store multiple objects:** Yes

any idea why I can only select one item based on Model?

Thank you :)


Answers:
author: Jeroen Poismans
body: Hi there,

Have you tried this:

```
"Modell" IN (${customfield_10086{0}})
```

The {0} is for multiple values. Could not find it in the Cloud docs, but again might still work on Cloud:  
<https://confluence.atlassian.com/servicemanagementserver/advanced-placeholders-1044784599.html>

Jeroen

comments: author: Andreas Ummenhofer
body: Thanks [@Jeroen Poismans](/t5/user/viewprofilepage/user-id/1708479) :)

I just tried with your query, but doesn?t work unfortunately:

"The AQL query contains one or more placeholder values that are invalid or incorrectly formatted."


author: Andreas Ummenhofer
body: [@Jeroen Poismans](/t5/user/viewprofilepage/user-id/1708479) I found wht?s been missing. Just a simple $ :)

This AQL works!

"Modell" IN (${customfield_10086**$**{0}})


author: Jeroen Poismans
body: Sorry Andreas,

That typo was on me, docs that I linked indeed state the extra "$" which I forgot modifying the example to your case.

Glad it solved the issue!


author: Jeroen Poismans
body: If you would be so kind to Accept the answer so it is marked Solved for future visitors.

Thanks!


author: Andreas Ummenhofer
body: Sure will do [@Jeroen Poismans](/t5/user/viewprofilepage/user-id/1708479)   
Thank you for your help!


Tags: aql

assets

cloud

jira-cloud
How to "Cancel" Issue
Asked by MKOSEBAL:

The information I've found on this topic online is either 10+ years old or unclear, so I want be sure if a feature like this still exists. Is there a way to cancel issues in Jira in a way that I can 'recover' them in case I need them again?


Answers:
author: John Funk
body: Hi [@MKOSEBAL](/t5/user/viewprofilepage/user-id/5538574) - Welcome to the Atlassian Community!

The way to cancel an issue should simply be that you have a status in your workflow called Cancelled or Canceled, that you can move your issue to. Then you can have a transition from that status back to In Progress or other status to bring it back if you like.

comments: author: MKOSEBAL
body: Thank you!


Tags: cloud

jira-cloud

jira-software
What is the technical support phone number?
Asked by Mike Novak:

What is technical support phone number?


Answers:
author: Trudy Claspill
body: Hello [@Mike Novak](/t5/user/viewprofilepage/user-id/5538546)

Welcome to the Atlassian community.

Atlassian does not offer a Technical Support phone number for Standard subscriptions. That is available only for Enterprise subscriptions.

For Standard subscriptions administrators can submit support cases at

<https://support.atlassian.com/contact/#/>

Or, any user can provide information in this **user** forum and other users of the Atlassian products will attempt to help you.

comments: author: Gavin Steele
body: Hi Trudy,

How do I get escalated ticket? Supposedly my account was deleted in 2022 but I was using JIRA in April of this year. We had credit card expire.

Help!!!


author: Trudy Claspill
body: If you are having a billing problem you can reach the billing team through their contact page at

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

If there was a billing problem the Billing Contact for your subscription should've received emails about that.


author: Gavin Steele
body: It's not a billing problem at this point, I just want my data. I don't care what it costs. There must be data archives? Can I pay for an escalated ticket?


author: Trudy Claspill
body: When an account is suspended due to billing issues the data will be retained only for a limited period of time if the billing issue is not resolved. The information regarding how long the data will be retained can be found her:

<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-if-I-miss-a-payment>

You would need to resolve the billing issue in order to regain access to your data.

But based on the information in the above document if the original payment was due 65 days ago and you did not resolve the billing issue within that time period, then your data had been permanently deleted.

If your account is currently in a suspended state you still have an opportunity to reactivate it. Guidance can be found in this post.

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

I am not aware of any method to pay to have a support ticket escalated.

Note: I am not an Atlassian employee. I don't have access to any of your account information.


Tags: cloud

jira-cloud
How to Exclude Non-Working Days from Sprint Insights in Jira or Adjust Sprint Line
Asked by Christian Greissl:

Hello Jira Community,

I am facing an issue with the Sprint Insights feature in Jira. Specifically, I want to exclude non-working days such as holidays and weekends from the Sprint Insights graphs. Currently, these non-working days are causing the graphical representation to be distorted and less useful for accurate analysis.

If excluding non-working days entirely is not possible, I would at least like to adjust the sprint line so that it remains horizontal during these non-working periods. This adjustment would help in maintaining the clarity and accuracy of the sprint progress visualization.

Here are the details of my situation:

* **Issue**: Non-working days (weekends and holidays) are included in Sprint Insights, distorting the graphical representation.
* **Desired Solution** :
  1. Exclude non-working days from the Sprint Insights.
  2. Alternatively, adjust the sprint line to stay horizontal during non-working days if complete exclusion is not possible.

Has anyone encountered a similar issue or has a workaround for this? Any advice or guidance on how to implement these changes would be greatly appreciated.

Thank you in advance for your help!

![Sprint Insights..png](/t5/image/serverpage/image-id/334007i7E9E9D23E1EE5206/image-size/large?v=v2&px=999 "Sprint Insights..png")

PS: As shown in the attached image, there is a long upward line that spans the weekend and today, Monday. I want to avoid this long line effect since the weekend should be excluded. Alternatively, I would like the burndown chart to show plateaus for the weekends. The main goal is to make the graphical representation more visually appealing and accurate.


Answers:
author: Dan -minware-
body: [@Christian Greissl](/t5/user/viewprofilepage/user-id/5538541) I see Jim's response point you to the settings. If you want to take a step further and are open to working with a 3rd party we are able to include calendar data in our analysis to capture additional time lost to meetings + PTO:

![pto + meeting.png](https://community.atlassian.com/t5/image/serverpage/image-id/342209i602FC13AE69B03F4/image-size/large?v=v2&px=999 "pto + meeting.png")

We offer a free trial if you want to check it out!


author: Christian Greissl
body: Thank you for the response. Yes, I also found that post. The trick works if you access the burndown chart through the charts section (on the left side). However, our team would like the graph to be correctly rendered when we are in the sprint and view it through Insights. Unfortunately, the option for excluding non-working days is not available there.


author: Jim Knepley - ReleaseTEAM
body: It's two years old, but this might still be on-point: <https://community.atlassian.com/t5/Jira-questions/Burndown-chart-how-to-eliminate-non-working-days/qaq-p/2206945>

comments: author: Christian Greissl
body: sry i posted my answer above you.


Tags: burndown

cloud

insight

jira-cloud

jira-software

sprint

sprint-report
What are you doing with the API?
Asked by mrollf:

Howdy fellow Atlassian admins and power users!  

Kind of a dumb question I know but I am looking for some insights into what we can do with the API. I am learning it bit by bit but wanted some real world examples on how it is used. Not so much looking for your scripts or anything just general applications you find useful. Thanks in advance and looking forward to seeing what you have to say.


Answers:
author: Andr? Felipe Rodrigues Lopes
body: Hello [@mrollf](/t5/user/viewprofilepage/user-id/5407950) welcome community  

<br />

To effectively test and experiment with APIs, I highly recommend using **Postman**. Postman is a powerful tool for API testing and development. Here's why it can be beneficial for you:

* **Ease of Use**: Postman provides a user-friendly interface to send requests and view responses without writing any code.
* **Testing and Debugging**: You can test API endpoints, validate responses, and debug issues easily.
* **Automation**: Postman allows you to automate API testing by creating collections of requests that can be run sequentially.
* **Collaboration**: You can share your API collections and collaborate with team members.

If you want to explore APIs hands-on and see how they work in real-world scenarios, Postman is a great starting point. It can help you understand the structure of API requests and responses, and how to interact with different endpoints.

Hope this helps, and happy learning!


Tags: api

cloud

jira-cloud
Op??o "Itens" n?o aparece no menu lateral esquerdo no board
Asked by VINICIUS GIMENEZ FADEL:

Bom dia, tudo certo? Estou com um problema em que o menu (op??o destacada em vermelho) em quest?o n?o aparece para um usu?rio da minha organiza??o, algu?m sabe me dizer se ? algum BUG do Jira ou alguma coisa referente as permiss?es?

*** ** * ** ***

![Print Jira.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/334002iAE4EABAC76E810D7/image-dimensions/190x385?v=v2 "Print Jira.jpeg")


Answers:
author: Trudy Claspill
body: Ol?,

Bem-vindo ? comunidade Atlassiana.

Os usu?rios est?o olhando para o mesmo projeto e o mesmo quadro?

Qual ? o tipo de projeto? Voc? pode obter essas informa??es na entrada do projeto na p?gina Exibir todos os projetos no menu Projetos.

O usu?rio tentou um aplicativo de navegador diferente, uma janela privada do navegador ou limpou o cache do navegador?

---

Hello,

Welcome to the Atlassian community.

Are the users looking at the same project and the same board?

What is the project type? You can get that information from the entry for the project on the View All Projects page under the Projects menu.

Has the user tried a different browser application, or a private browser window, or clearing their browser cache?

> "Items" option does not appear in the left side menu on the board
>
> Good morning, everything okay? I'm having a problem where the menu (option highlighted in red) in question doesn't appear for a user in my organization, can anyone tell me if it's a Jira BUG or something related to permissions?

comments: author: VINICIUS GIMENEZ FADEL
body: Ol? Trudy,

O tipo de projeto ? o gerenciado pela empresa e o usu?rio estava olhando o mesmo quadro e projetos, s? n?o orientei ele a limpar o cache ou acessar por guia an?nima, vou pedir para o mesmo testar e caso n?o d? certo, informo por aqui. Muito obrigado!


Tags: cloud
Is there a way to get the email that was used to raise the issue?
Asked by Diego Mesa:

Now that we can add more than one email to raise the issues from, I would like to know if there is a way to get the address of the email that was used. For instance, we have people raising issues form different countries, they send an email to their respective country support email address, then the issue is raised in Jira for all of them, but I want to know which email was used to be raise, in other words, what country it came from...

The desired behavior would be:   
user in NL -\> sends email to support.nl@email.com -\> issue gets raised with NL in the custom "country" field

user in Belgium -\> sends email to support.be@email.com -\> issue gets raised with BE in the custom "country" field  

Thank you in advance!


Answers:
author: Misty Moore
body: Hello,

Certainly! To achieve this behavior, you can set up an email-based issue tracking system that associates the sender's email domain with a specific country. Here's how you can approach it:

Email Routing:  
Set up separate email addresses for each country's support requests (e.g., support.nl@email.com for the Netherlands and support.be@email.com for Belgium).  
Configure your email server or service to route emails based on the recipient address (e.g., forward NL-related emails to one mailbox and BE-related emails to another).  
Custom Fields in Jira:  
In your Jira project, create a custom field (e.g., "Country") to store the country information.  
Map each email address (e.g., support.nl@email.com, support.be@email.com) to the corresponding country (NL, BE).  
Automation Rules:  
Set up automation rules in Jira to extract the sender's email domain (e.g., email.com) from the incoming email.  
Use the extracted domain to determine the country (NL or BE).  
Update the custom "Country" field in the Jira issue accordingly.  
Issue Creation:   
When an email is received, create a new issue in Jira.  
Populate the "Country" field based on the sender's email domain (e.g., NL or BE).  
Visibility and Reporting:  
Make sure the "Country" field is visible on the issue view screen.  
Use this field for reporting and filtering (e.g., create filters to view NL-specific or BE-specific issues).  
Remember to test the setup thoroughly to ensure that emails are correctly routed and the custom field is populated accurately. This way, you'll have a clear record of which country each issue originated from.

Best Regards

misty569

[Official Site](https://www.floridabluefl.com)


Tags: cloud

jira-cloud
How to query tickets from an specific board?
Asked by Nelson Loia Jr_:

Hi!  

Please, check my doubt:   

In JIRA Cloud we have a big project with several EPICs for many teams working in it.

We built a single Board for a 3rd party company with tickets associated with one EPIC.

Now I want to export such board to "play" with the data in a Excel file.

But, I cannot find a way to clear make it.

In the snapshot the pictures I have are:  
1 - 58 tickets in the board , when looking to the backlog feature.  
2 - 50 tickets in the board, when looking to the "List" feature.  
3 - 61 tickets, when I query them (JQL), based in the associated EPIC.  

How to export only \& exactly the tickets from this board, no mater it's status nor type?  

THX!  

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/333994i62716C4EFF3108D4/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Duc Thang TRAN
body: Hello [@Nelson Loia Jr_](/t5/user/viewprofilepage/user-id/5362144)

Based on what I've observed, and without seeing your board configuration,

Screenshot 1 : your sprint backlog is showing all tickets whose statuses are not in the rightmost column of your board (the "Done" column).

In the second photo, only tickets from your Aurora project are shown (I assume your epic XXX-195 is linked to tickets in other projects).

In the third photo, all tickets linked to epic 195 are shown, including those that are finished. (3 tickets )

Normally, if a ticket is finished, it won't appear in the backlog. So, if you need to export all tickets linked to this epic, extracting them using your JQL query (3st screenshot) is the way to get all of them.

Hope this can help   

comments: author: Nelson Loia Jr_
body: Hi!  

I just discovery that there's is an issue in the board.  
A ticket was raised and I let you know the result.  

THX!


Tags: board

cloud

dashboard

jira-cloud

jql

query
How does the external Import change after 31st July
Asked by Jonas Fiener:

Hi everyone,

is there an article or something else towards the external import, which will be changed by end of month?  

I haven't found one after a quick search.

![2024-07-08 13_20_47-External Import - Jira und 4 weitere Seiten - Gesch?ftlich ? Microsoft? Edge.png](/t5/image/serverpage/image-id/333970i42D3D4C16686227B/image-size/large?v=v2&px=999 "2024-07-08 13_20_47-External Import - Jira und 4 weitere Seiten - Gesch?ftlich ? Microsoft? Edge.png")

I use it regulary to fill a project template with issues from a csv and if the new feature isnt similar, i need to build a workaround before end of month. : /

Best Regards, Jonas


Answers:
author: Felipe Luisi
body: I haven't seen a change on my instance yet. 20:36 in California on July 31. Has anyone seen an update?

comments: author: Anthony Thurmond
body: 8/5 and I don't see a change, either.


author: Jack Brickey
body: I have not seen any such article in the Community. I will see if we can get some input.


Tags: cloud

jira-cloud
How to list all people in a filter who haven't posted anything
Asked by Elias Moser:

![image.png](/t5/image/serverpage/image-id/333953i7C33D2C297937455/image-dimensions/1617x37?v=v2 "image.png") Gibt es eine M?glichkeit, alle Personen in einem Filter aufzulisten, die keine "Beobachtungen" gepostet haben? zur Zeit kann ich nur alle Personen mit mindestens 1 Beitrag filtern.


Answers:
author: Trudy Claspill
body: Hallo [@Elias Moser](/t5/user/viewprofilepage/user-id/5519353) ,

Willkommen in der Atlassian-Community.

Die Filter sollen Probleme basierend auf Kriterien zur?ckgeben, nicht auf einer Liste von Personen.

Es gibt keine native Methode, um eine Liste von Personen basierend auf ihrer Aktivit?t oder mangelnden Aktivit?t im Zusammenhang mit Problemen abzurufen.

Sie k?nnen ein Dashboard und ein zweidimensionales Filterstatistik-Gadget verwenden, um die Anzahl der Beobachtungen pro Reporter anzuzeigen, und diese Liste dann manuell mit einer bekannten vollst?ndigen Liste m?glicher Reporter vergleichen, um diejenigen zu finden, die fehlen.

W?rden Sie den Erwerb einer Drittanbieter-App in Betracht ziehen, um Ihren Anforderungen gerecht zu werden? Ich wei? nicht, dass es eine solche App gibt, aber ich k?nnte ein wenig weiter recherchieren, wenn Sie das als L?sung in Betracht ziehen w?rden.

---

Hello,

Welcome to the Atlassian community.

The filters are intended to return issues based on criteria, not a list of people.

There is no native method to retrieve a list of people based on their activity, or lack of activity, related to issues.

You can use a Dashboard and a Two Dimensional Filter Statistics gadget to show the count of observations per Reporter, and then manually compare that list to a known complete list of possible Reporters to find the ones that are missing.

Would you consider acquiring a third party app to meet your requirement? I don't know that such an app exists, but I could do a little additional research if you would consider that as a solution.
> Is there a way to list all people in a filter who haven't posted any "observations"? Currently I can only filter all people with at least 1 post.

comments: author: Elias Moser
body: ok vielen dank f?r ihre schnelle Antwort.

ich plane aktuell keinen Erwerb einer Drittanbieter-App.

LG


Tags: cloud

filter
right smart value to sum up all story points of all stories and tasks depending to the same epic
Asked by c_ermeier:

Is the following smart value the ribht?

    {{issue.epic.linkedIssues.sum('Story Points')}}


Answers:
author: Vikrant Yadav
body: Hi [@c_ermeier](/t5/user/viewprofilepage/user-id/3799301) For getting the Sum of all the Story Points under Epic, you can use this smartvalue :

**{{lookupIssues.Story Points.sum}}**

In my case, I am manually triggering the automation from Epic issue.

![Screenshot 2024-07-08 at 4.36.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333967i10E88BE26EE491F3/image-size/large?v=v2&px=999 "Screenshot 2024-07-08 at 4.36.57?PM.png")

comments: author: Bill Sheboy
body: Hi [@c_ermeier](/t5/user/viewprofilepage/user-id/3799301)

Adding to the suggestion from [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) ...

What type of project are you using: company-managed or team-managed?

Company-managed projects use the smart value *Story points* and team-managed projects use *Story point estimate*. Please adjust your smart value expression, as needed.

Kind regards,  
Bill


author: c_ermeier
body: I work in a Company managed project. I only want to sum up the Story Points of all Issues with have the Issuetype "Story" and Issue Type "Task" and they shouldn't be in the status "To Do" or "Done"

comments: author: Vikrant Yadav
body: [@c_ermeier](/t5/user/viewprofilepage/user-id/3799301) In that case, you only need to update JQL query in Lookup issues action.


Tags: cloud

jira-cloud