youngmon/atlassian-qna huggingface dataset:
I tried to request for creation of new banner but unable to auto assign
Asked by Daryl Liew Jun Xiang:

Hi team

i tried to log a ticket at Jira to create new banner but how ever i have an error message saying default assignee does not have assignable permission or unassigned issues are turned off. please help as i am unable unable to proceed with ticket, am i banned from doing so? thanks!

![70086efb-e488-4b36-9182-635d8e5e0fac.jpg](/t5/image/serverpage/image-id/179272i78D5A45EE5F1CD15/image-size/large?v=v2&px=999 "70086efb-e488-4b36-9182-635d8e5e0fac.jpg")


Answers:
author: Jack Brickey
body: Hi [@Daryl Liew Jun Xiang](/t5/user/viewprofilepage/user-id/4723105) , this says that you have setup a default assignee for the project but that user does not have the required permissions to be assigned issues. Please go to project settings -- permissions and look for assignable permissions. Observe the roles or groups that are listed as assignable. Now navigate to administration -- user management and find the specific user that is set to default. View the details for this user and check which groups roles that individual is in. Ensure that they are in one of the groups that has assignable permissions or add a new group or roll to the assignable list assignable .

comments: author: Daryl Liew Jun Xiang
body: Hi Jack thanks a lot. can you help to elaborate further and show screenshots of how to get there.

I'm so sorry


Tags: cloud
Using the iOS Jira app, can Timeline view be enabled?
Asked by Benn0:

I changed one of my project to a business project, on the web I can see the Timeline view. But in the iOS app I can see any setting to enable a timeline view.   

this is different to the roadmap view for Scrum projects. I can see the Roadmap in the iOS app.   

have I missed something?


Answers:
author: Ang?lica Luz
body: Hello [@Benn0](/t5/user/viewprofilepage/user-id/1225441),

Thank you for reaching out to the Atlassian Community!

When it comes to Business projects, currently, it's only possible to access the Board.

Based on your question, I created a suggestion for that:

* [Support list, calendar, and timeline on the mobile app](https://jira.atlassian.com/browse/JRACLOUD-78249)

Please, click on Vote for this issue and also watch it to receive future updates.

Kind regards,  
Ang?lica

comments: author: Benn0
body: Thanks Ang?lica.


Tags: cloud
Resolution not updating in team-managed project
Asked by Kirsti Griffith:

Hello, i have searched through the community boards on this issue and while i have found several issues relating to my issue, the resolution doesn't work for my situation. As i have read, for team-managed projects, the column on the furthest right of the "board" sets the resolution status. However, this does not seem to actually work. While there is indeed a little green checkmark, the actual resolution status is still set to "unresolved". The project was setup using the out-of-the-box Task Tracking project template, on Jira Work Management. We would like to be able to hide issues from the "Done" column, and i understand that Jira has an auto Archive functionality after 14 days; however, if the resolution isn't being updated, will this still work?

Additionally, we would like to be able to use multiple "Done" statuses (such as "Won't Do" or "Rejected") that all set the resolution, however, it seems this is not achievable with Team Managed projects, at least in Jira Work Management? I saw on [this support article](https://support.atlassian.com/jira-software-cloud/docs/manage-columns-with-multiple-statuses-in-a-team-managed-project/)that you can map multiple statuses to one column; however, that isn't even an option in Jira Work Management.

We are using Jira Work Management, Team-Managed project.

I've attached screenshots of the Board, Workflow, and list of Issues (showing resolution as "unresolved" for the Done tasks)

![2022-01-21_14-48-29.png](/t5/image/serverpage/image-id/179143iC5FCDB5B72612F34/image-size/large?v=v2&px=999 "2022-01-21_14-48-29.png")![2022-01-21_14-47-50.png](/t5/image/serverpage/image-id/179144iA9F49242D430A9E0/image-size/large?v=v2&px=999 "2022-01-21_14-47-50.png")![2022-01-21_14-49-15.png](/t5/image/serverpage/image-id/179145i3AF1279CF4E5295B/image-size/large?v=v2&px=999 "2022-01-21_14-49-15.png")


Answers:
author: Kirsti Griffith
body: I see that there is a field called "statusCategory" that can be used for filters and such, which gives us the functionality i needed in the first place. I will have to just wait 14 days to see if the auto-archiving feature is working properly.


Tags: cloud
Editing in Jira Cloud
Asked by shaque:

I am typing a test case that needs numbering of sections, how do I do the following:

2.0

2.1

2.1.1

2.1.1.1

2.1.1.1.1

3,0

3.1


Answers:
author: Jaros?aw Solecki _Deviniti_
body: Hi, I suggest you try some of the available plugins for Test Management in Jira.   

For example [Requirements and Test Management for Jira](https://marketplace.atlassian.com/apps/1220294/requirements-test-management-for-jira?tab=support&hosting=cloud) allows you to organize your Test Cases into a tree structure. It doesn't add the numbers to the summary but it adds them as a visual distinction in the tree view.


author: Pramodh M
body: Hi [@shaque](/t5/user/viewprofilepage/user-id/4576017)

Test Case?

May I know if you are using any add-ons or creating a release?

comments: author: shaque
body: Hi Promodh,

Not using any add-ons or creating a release, just writing a test case. I am very new to jira.


Tags: cloud
Can I import tickets made by JWM to Jira Software?
Asked by Chang:

Our company is considering whether the Biz team will use JWM, and the engineering team is already using Jira Software. I have a question. When JWM makes a ticket, I wonder if I can bring it directly to Jira Software and use it.


Answers:
author: Curt Holley
body: Yes, you can either filter in JWM content to be visible on a JSW board, or you can move the issues from a JWM to a JSW project easily enough...depending on how different the schemes are. But as [@John Funk](/t5/user/viewprofilepage/user-id/7148) mentioned, the schemes can be shared between the 2 Jira project types.


author: John Funk
body: Hi Chang - Welcome to the Atlassian Community!

Yes, they share the same basic infrastructure and can even share the same schemes. So you can see JWM tickets inside of a JWM board if you like.


Tags: cloud
How to REVOKE acces to Jira Work managemant?
Asked by Petr Jan Homolka:

Hello everyone,

I'm having troubles with removing acces from one user. In the attached file No.1 you can see slider that I for unknown reason cannot move.![1.png](/t5/image/serverpage/image-id/179074i4F32A4549BE44913/image-size/large?v=v2&px=999 "1.png")

Here are our projects, all of them are JSM except the "CRM". I need the user to have acces to all JSM projects but not to JWM (CRM) project.

![2.png](/t5/image/serverpage/image-id/179075iADE7D9F2B8FABA19/image-size/large?v=v2&px=999 "2.png")

Any help appreciated !


Answers:
author: Alexis Robert
body: Hi [@Petr Jan Homolka](/t5/user/viewprofilepage/user-id/4713280) ,

the user automatically has a Jira Work Management license because he already has a Jira Service Management license. This is because right now, Atlassian is providing this product that no additional cost for JSM users.

But having a JWM license does not mean that the user has access to any JWM project : there is a difference between having a license, and having access to a project.

The project access management is available in Project Setttings -\> People. You will be able to remove or add a user tot access the CRM project here.

Let me know if this helps,

--Alexis

comments: author: Petr Jan Homolka
body: When I go to project settings-\>people its empty, which is weird because my collegues are working in this project and everybody can access it.

Is there some way to restrict who can see the project ?

Thanks in advance.


author: Petr Jan Homolka
body: ![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/179084i014B97A29AF87A5B/image-size/large?v=v2&px=999 "3.png")


author: John Funk
body: [@Petr Jan Homolka](/t5/user/viewprofilepage/user-id/4713280) - Who does the Permission Scheme has can access it? It might be all logged in users or something like that.


author: Petr Jan Homolka
body: We just tweaked a bit the Permission Scheme and its working now! Thank you everyone for any help you provided.


Tags: cloud
Is it possible to show a linked item in versions?
Asked by Sarah Jones:

If I have an items linked to a story, is it possible to have Fix Version, show these items?

So we wanted to have Epic \> Story \> Task \> Sub task (we needed the extra layer) but you cant create a task from story, so we linked them together. Now using Fix versions the tasks are not appearing, they all have fixed versions on them, but do not have epic links.

<br />

So if you click on a version then on an epic I see nothing and I want to see the tasks linked to the stories. Is this possible?


Answers:
author: Rahul_RVS_Support
body: Hi [@Sarah Jones](/t5/user/viewprofilepage/user-id/4614632)

If you are ok for a marketplace app, to visualize your Links \& Epic Hierarchy, we have created an add on for this need

[Agile Tools - Epic Tree, Links Tree and Time in Status](https://marketplace.atlassian.com/apps/1223200/agile-tools-epic-tree-time-in-status?hosting=cloud&tab=overview)

You can also view the full Jira Issue Type hierarchy of Linked issues, Portfolio/Advanced Roadmaps, Epics, and Subtasks up to 10 levels.

You can filter for fixed version of your projects too.

Key features :

* Hierarchy upto 10 levels deep
* Progress % on "remaining estimate" or "original estimates"
* Edit Issue summary, time estimates, story points and assignee on the tree with real time updates in the progress
* Rolled up percentage completion at all levels
* Ability to add/remove the columns on the report

Along with this there are multiple other features like **Time in Status, Worklogs reports** etc which the app provides.

Disclaimer: I work for RVS, the vendor for this app, and I am one of the developers of the app

![Links Hierarchy.png](https://community.atlassian.com/t5/image/serverpage/image-id/178851iC9BCBBEA08A69EC6/image-size/large?v=v2&px=999 "Links Hierarchy.png")

comments: author: Sarah Jones
body: Sadly I am not sure an app will be approved, but will definitely look into it. Thank you.


author: Melo
body: Hi Sarah,

Assuming you want to see them on the epic view, I think you will need to rely on 3rd party apps.

You could use apps like "[Issue Matrix](https://marketplace.atlassian.com/apps/1212709/issue-matrix?hosting=cloud&tab=overview)" and "[Stagil Assets](https://marketplace.atlassian.com/apps/1215311/stagil-assets-advanced-links-graphs-and-matrix?hosting=cloud&tab=overview)", which will enhance the linked issues section on your Epic View (You can use JQL to filter any issue relations/custom fields, etc.)

I hope that helps.

Cheers,

Melo

comments: author: Sarah Jones
body: Aww okay thank you


Tags: cloud

fix-version
How do we add the Story Points field on the story/task/epic ?
Asked by abdulwaajed.shaikh:

I'm trying to add the field of story points on the Task / story but I'm not able to find how to add it.

Also, how do I find out what version of Jira am I using ? so that I can check KB articles to that particular version since I checked a few articles but all of them were very old.

Any help would be appreciated. Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

If you are planning to use Story points for Scrum, or Agile planning, then you need to be very very careful about this.

Get the Story Points added to your Stories as [@Floki](/t5/user/viewprofilepage/user-id/4715006) says.

Do not add them to sub-tasks. This will break your sprints and reporting, rendering your story points useless.

Think very carefully before you add the field to Epics. Are all your teams genuinely estimating their stories in exactly the same way? If not, then your Epic story points are useless because when team A puts 1 story point in, it doesn't mean the same as when team B puts 1 story point in. You can't have two different estimates with the same number make any sense.


author: Floki
body: Oneway I did was, go to 'Project Settings -\> Fields - \>Edit Fields', Search 'Story Points -\> Screens', check the screens for your project.

![1642590988158.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/178516i6B9AAE90740ED1DD/image-size/large?v=v2&px=999 "1642590988158.jpg")
Not able to attach Jira Advance Roadmap into confluence page
Asked by Ben B H LU:

I my personal space, I would try to use confluence macro function 'Advanced Roadmaps for Jira in Confluence'. I follow the step in Jira roadmap to generate the link and put the link URL into this Jira Macro. But it does work and come back to me with this error message

**======================**

**Error rendering macro 'portfolio-for-jira-plan'**

It looks like you've entered a URL to a Jira that is not connected to Confluence. Contact your administrator to configure an Application Link

=======================

Could you help to check why it doesn't work


Answers:
author: Melo
body: Hi Ben, welcome to the community!

I think the reason is exactly what the error message says.

"It looks like you've entered a URL to a Jira that is not connected to Confluence. Contact your administrator to configure an Application Link"

Here is the documentation about application links, **but be careful if you already have it linked to another confluence instance.**   
<https://confluence.atlassian.com/adminjiraserver/using-applinks-to-link-to-other-applications-938846918.html>  

Cheers,

Melo
How to create ticket in jira through email
Asked by Yash Pradhan:

Hello Can You please Briefly Explain Can we create JIRA Tickets/RFC Using Email In an Automated manner.  

Let's Say person A wants to Create RFC related Some Business Change But he/she has mailed me regarding that RFC and JIRA has created Automated RFC for it.  

Is there any way to automate RFC/Ticket Creation.  

Thank You  
Yash  


Answers:
author: Tansu Akdeniz
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

You can define incoming mail server to create issues via email.

Please check [this KB](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/).


Tags: cloud
How to know all the components in a project
Asked by Melina Ailin Maquieyra:

Hi. I'm using Jira Core Server and I need to list all components in a project with JQL advanced. Can I have that information?

Thanks!


Answers:
author: John Funk
body: Hi [@Melina Ailin Maquieyra](/t5/user/viewprofilepage/user-id/4625051) - Did these answer your question?


author: Ste Wright
body: Hi [@Melina Ailin Maquieyra](/t5/user/viewprofilepage/user-id/4625051)

It's not possible with JQL.

You can view a Project's Components if you're a Project Admin via Project Settings:

1. Go to Jira Admin (cog icon) \> Projects
2. Select your Project from the list
3. Navigate to Components on the left-hand menu.

You should also be able to view Components from the Project menu (left-hand sidebar). This sidebar will also have a direct link to your Project Settings via a button at the bottom if the bar.

If this isn't sufficient for your need - could you clarify why you want to search via JQL for Components?

Ste


author: Pramodh M
body: Hi [@Melina Ailin Maquieyra](/t5/user/viewprofilepage/user-id/4625051)

JQL is for searching issues not components

Navigate to project settings to get the list of components

Thanks,

Pramodh


Tags: cloud

jira-core-server
Why is my jira form showing server error when i try to save a form?
Asked by Pratyush Singh:

Whenever i try to save a form jira shows me a server error message.


Answers:
author: Ang?lica Luz
body: Hello [@Pratyush Singh](/t5/user/viewprofilepage/user-id/4713071),

Welcome to the Atlassian Community!

I can see that you have two sites, so in order for us to see the logs on the correct site, can you please let us know if the SEN number of the affected one ends with 80 or 67?

Since the community is public, you don't need to share the entire URL or SEN, but with the last two numbers, we can identify it.

Is this error happening on a team-managed or company-managed project?

Is it happening if only Summary and Description are present on the form or does it happen after you add a specific field?

If possible, please, share a screenshot of the error with us.

Kind regards,  
Ang?lica
Add a custom field to one project only
Asked by Yaso Bala:

Hello there, hoping someone has an idea or has come across this before.

We have 10+ active projects. We would like to add a custom field to one project only.

All 10+ projects use the same schema, so by adding the custom field to that schema, I would end up introducing it to all projects.

How can I add a custom field to 1x project only?

Please let me know if you need more info, thank you very much in advance!


Answers:
author: Curt Holley
body: Further to [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) advice.  
If the screens that you want the custom field on are shared across many projects and you only want one or some of them to have the field, then edit the "Context" and change from Global to "Apply to issues under selected projects" and select the relevant project/s.

![cf.png](https://community.atlassian.com/t5/image/serverpage/image-id/178414iF0CC33ED2EE20247/image-size/large?v=v2&px=999 "cf.png")

comments: author: Yaso Bala
body: Yes! Thank you so much [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) .This is it!

I was at my wits end, having researched the web. I tried Pramodh's advice and could see it was appearing on our other projects. I then adjusted the context, and can verify it's only showing on the one project.

You are awesome, thank you so much for popping by and assisting! ??


author: Pramodh M
body: Hi [@Yaso Bala](/t5/user/viewprofilepage/user-id/1228785)

The steps are follows

* Add the custom field
* Choose only the screens where your field should up in the project

Once you create a custom field, you need to follow the below steps in case it's a company managed project

<https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-field-to-a-screen>

Use the field configuration in case you need to make the fields you added are required.

Note: If it's Jira Work Management Project, the schemes are not shared, changes you make to a project is only specific to that project.

Thanks,  
Pramodh

comments: author: Yaso Bala
body: Thanks for your response, [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) . Most appreciated!


Tags: cloud
Atlas CRM custom field types
Asked by aaron_mohtar:

I am looking at moving our CRM to Atlas CRM so our CRM and PM software is together using Atlassian products.

While trying to duplicate all the custom fields, I realised I the custom field type was limited to 3 types: "text field", "select list" and "date field". Is there a way of adding check box entries or multiple select lists? As this could be a deal breaker for us.

Thanks for your help!

Aaron


Answers:
author: Jannick
body: Hi Aaron,

Great to hear you are exited to use Atlas CRM!

We at Avisi Apps are working hard to create a new version of Atlas CRM Cloud. In this version it will be possible to add custom fields beyond the three main fields, including a multi select list!

This new Atlas CRM Cloud is currently in Beta and we will be release it towards the end of January.

Kind regards,

Jannick Joosten


author: Curt Holley
body: Hi [@aaron_mohtar](/t5/user/viewprofilepage/user-id/2398453)   
You should be able to Check box or multi select pick lists.

Can you elaborate on what version of Jira you have (Free, Standard, Premium) what project types you have/use currently Jira Software, Jira Work Management ??

When you go to create a new custom field, does it not look like this?

![custom.png](https://community.atlassian.com/t5/image/serverpage/image-id/178136iED321BFBC923F7A4/image-size/large?v=v2&px=999 "custom.png")

comments: author: aaron_mohtar
body: Thanks [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) for your speedy response. This is for the Atlas CRM app which is providing limited option for custom fields.

![AtlasCRM_custom field.png](https://community.atlassian.com/t5/image/serverpage/image-id/178137iA2474F54FA0B488D/image-size/large?v=v2&px=999 "AtlasCRM_custom field.png")![AtlasCRM.png](https://community.atlassian.com/t5/image/serverpage/image-id/178138i3E13FA08BAA226F6/image-size/large?v=v2&px=999 "AtlasCRM.png")


author: Curt Holley
body: Right!!! Looks like that is al Atlas can do in terms of Custom fields. Talk with the vendor would be my suggestion.


Tags: cloud
How do you create a team-managed project from the mobile app
Asked by Kirsti Griffith:

When we create a project using the mobile app on iphone, it does not give a choice for company-managed or team-managed project. Is there a way to create a team-managed project from the iphone mobile app?


Answers:
author: Brant Schroeder
body: [@Kirsti Griffith](/t5/user/viewprofilepage/user-id/4350401) I believe if you select scrum or kanban project templates that they will be team managed projects. I believe that the other templates are company managed.

comments: author: Kirsti Griffith
body: Those are not options when i go to select a project type on mobile. Only options are Project Management, Task Tracking, and Process Control (note, we are using Jira Work Management), all of which automatically create a Company-Managed project. And there is no point in the project setup process to select team-managed.


Tags: cloud
Order of columns in board
Asked by Simon Huprich:

Hi,  

I created a new workflow with the following statuses in this order:  

To do (ID:1)  
In Progress (ID:2)  
Check (ID:3)  
Done (ID:4)  

I assumed that the order of these statuses on my board would be according to the ID order,  
But on my board it looks like this:  

To do  
Done  
Check  
In Progress  

So I asked myself what defines the order of each status on the board and how can I change it permanently.  

Because when I drag and drop the statuses in the right order and reload it, it changes again in the To Do-Done-Check-In Progress order.  

Greetings  
Simon  


Answers:
author: John Funk
body: Hi Simon,

You should be able to drag the columns to the right order you want directly on the board. Changing the order in the workflow will not adjust the columns. I just did that in my instance and it works fine.

One note, if you change it in your view, it will not affect anybody else's view. They will need to do the same thing.

comments: author: Simon Huprich
body: Hi John,  
thank you for you answer.  
As i mentioned in my question, I already did drag the columns to the right order.  
But as I refreshed the page I change again.  
The change of the order by draging the statuses wasn?t permanent.  
Greetings  
Simon


author: John Funk
body: That's really strange - that has never happened to me. Can you try on another browser?

If the same thing happens there, I would submit a support ticket to Atlassian:

<https://support.atlassian.com/contact/#/>

Please post back here the eventual solution.


Tags: cloud