youngmon/atlassian-qna huggingface dataset:
New Confluence side bar: how to hide it on a tablet ?
Asked by Bruno Miretti:

Hi,

I did not find any option to hide the (left) side bar while navigating in Confluence with its new design on a tablet / Android.

Has anyone found the option ?

Thanks

(i) Browsers used/tested: Firefox, Chrome


Answers:
author: Stephen Deutsch
body: Hi Bruno,

There's a tiny blue bar/arrow that appears when you hover over it with the mouse on the desktop version approximately in the middle of the sidebar that lets you minimize the sidebar, and although there's no way to make it appear on mobile, I was able to activate it by tapping approximately in the middle. It took some tries, but it does appear to work. You could maybe check on the desktop version exactly where it appears.

comments: author: Bruno Miretti
body: Hi Stephen,

Ok, I see it, in fact the arrow is too small and I have to tap the screen multiple times to expect hiding the bar but most of the time it does not do what I want. I remember there was an option on the top right part of the window in a previous version. It was very useful, mainly with touch screens, but it seems once again, useful options are removed with the new interface.


author: Stephen Deutsch
body: Unfortunately so... I suppose with any new change there will be growing pains until they can get it right again. Hopefully it will improve with time.
How to import page from one confluence to another
Asked by George Paulose:

How can I import one or more pages from a confluence space to another confluence space.

I do not see the IMPORT option under the space tools even through I am the admin


Answers:
author: DavidK
body: Are you trying to move a page from one space to another?

If so, then you can choose move from the dropdown after clicking on the 3 dots in the top right of the page '. . .'

Or are you migrating pages from one instance to another.

If so, then you have to export through the Space tools - content tools out to a file nd import through a backup/restore going into general configuration (as an admin)

Import in the Space tools area is for importing from a text file and creating a page based off of the content in a file

comments: author: George Paulose
body: > Or are you migrating pages from one instance to another.
>
> If so, then you have to export through the Space tools - content tools out to a file nd import through a backup/restore going into general configuration (as an admin)

Yes. However, I want to migrate only a few pages to the new instance. Also, I want to add these pages to an existing space.

Is this possible through the **Import Space** you mentioned? Couldn't find this option.


Tags: import

page
Why would published excel html render correctly in preview but not in normal page view mode?
Asked by DavidK:

After publishing an excel document in html format. While trying to include it inside an html macro of a confluence page, the page shows fine in preview mode but not in normal page view mode. The html file contains formatting and a table

here is the bad rendering in normal page view mode

![format_issue.png](/t5/image/serverpage/image-id/4868i48F1524287B261E9/image-size/large?v=v2&px=999 "format_issue.png")

and here is what it looks like in preview mode

![good_formatting.png](/t5/image/serverpage/image-id/4869iE2550191E3EF1A55/image-size/large?v=v2&px=999 "good_formatting.png")

thanks,

David


Answers:
author: AnnWorley
body: The behavior you are reporting is due to this bug: [Confluence Preview and Save pages containing HTML macro does not show the same result](https://jira.atlassian.com/browse/CONFSERVER-45297)

Please keep an eye on the bug report to find out when it gets fixed. As you can see from our [Bug Fixing Policy](https://confluence.atlassian.com/doc/bug-fixing-policy-206865207.html), customer input is a factor in which fixes are included in the next release.


Tags: html

ms-excel
confluence 6.3 user click People then Oops-an error has occurred
Asked by xingmiao:

My confluence server is confluence5.1 update 6.3 .There is a lot of data in my server 5.1. After update the server ,I signed in. I click the people on the page.But It is error.

![error1.png](/t5/image/serverpage/image-id/4862i0DC13AB8FD0FD656/image-size/large?v=v2&px=999 "error1.png")![error2.png](/t5/image/serverpage/image-id/4863iDFD576E5BFC96525/image-size/large?v=v2&px=999 "error2.png")Thank you very much!


Answers:
author: AnnWorley
body: We ended up discovering two database related issues that were preventing the upgrade from completing. The two issues we ran into were 1) duplicate users in the database and 2) content associated with users that were not in the database.

After cleaning up the database with SQL queries, we ran the **userIndexingUpgradeTask** from

```
<base_URL>admin/do-force-upgrade.action
```

For your production upgrade you plan to clean up the database ahead of time so the upgrade task will run with the rest of the upgrade, rather than manually afterward with the admin/do-force-upgrade.action.


author: Thang Nguyen
body: Please update info if bug fixed.


author: Shannon S
body: Hello Mengxing,

Can you please first try reindexing Confluence and let us know if you still have the error?

Thank you!

Kind Regards,  
Shannon

comments: author: xingmiao
body: yes,I reindexed confluence .But it has the error still.


author: Shannon S
body: Thanks Mengxing!

I'll need some logs from you so I am going to go ahead and create a ticket in our support system. Check your email in a few minutes. :)

Kind Regards,  
Shannon


author: xingmiao
body: I am so sorry that I install confluence 5.1 then update to 6.3 ,but failed .So I don't give logs to you. When I update to 6.3 ,and the confluence start . But it can't start .The page show error.


author: xingmiao
body: Today , I update confluence from 5.1.3 to 6.4.0 ,clicking the people that error reappeared. I don't know that my server have 4 user directory , remote from jira , 2 ldap , confluence Internal Directory. Some user belong to group jira-users , alse belong to group confluence-users. I reindex that log have error .I will send a email to you.Please help me that what to do .


author: Shannon S
body: Hi Mengxing,

I received the logs from your colleague in the case we created. I'll follow-up with you there, and we can post the ultimate resolution here, okay?

Kind Regards,  
Shannon
Why can customer access another customer space
Asked by Craig Doran:

I spent hours trying to resolve this.

I have two client agencies. Agency A and Agency B

Each agency has its own service desk, knowledge base (space) and a organisation group given permission to access the service desk and space.

The problem:

A user from Agency A, whilst in Sapce A, when they select the search icon (magiofying glass) it is bringing back results from the other Agency B space.

I have checked the permisisons in both spaces, and Agency A group has not been given permisisons to Agency B space. So why can they search for a page and then access that Space


Answers:
author: Steven F Behnke
body: How are the permissions set up? Can you be more detailed or show a screenshot?


Tags: permission

space
CSS to change highlight color for commented text?
Asked by P. F.:

When text is highlighted to signial that it's been commented on, a few things happen...

1: text is highlighted yellow until comment is resolved

2: If curser hovers over highlighted text, the yellow darkens.. then goes back to normal once curser is no longer hovering

3: once comment is resolved, the highlight dissapears completely

4. if comment is reopened, text is re-highlighted yellow

I want to change from yellow and darkened yellow to other colors.

I've found that entering .inline-comment-marker { background: #4EE2EC !important } will forever change the highlight color regardless if comment is resolved or hovered on and .inline-comment-marker { background: #4EE2EC } will change the highlight color for about 1 second after a page refresh only to turn to the default yellow again afterwards.

Any suggestions?

note: I am entering this in the LOOK AND FEEL -\> StyleSheet portion of SPACE TOOLS


Answers:
author: Shannon S
body: Hi P.F.,

The feature request [CONFSERVER-40679](https://jira.atlassian.com/browse/CONFSERVER-40679) has a slightly different workaround listed:
> .inline-comment-marker.valid {   
> lor:#000 !important;   
> background: #F3F315 !important;

Can you try that and let us know if that works for you?

Kind Regards,  
Shannon

comments: author: P. F.
body: Yes it did. I actually figured it out slightly after I posted this question. There are 4 colors total involved with inline comment highlighting. Here they are for anyone who wishes to know the details...

**MAIN COLOR OF COMMENT HIGHLIGHTING**   
.inline-comment-marker.valid { background: #4EE2EC !important}

<br />

**HIGHLIGHTING COLOR WHEN CURSOR IS HOVERING OVER COMMENT**   
.inline-comment-marker.valid:hover {background-color: #1CB0BA !important }

**COLOR OF COMMENT HIGHLIGHTING IN POP-UP WINDOW WHEN UN-RESOLVING A COMMENT (background color is highlighed color, color is font color**   
#ic-resolved-comment-dialog .ic-display-comment-view .ic-display-comment .ic-body .ic-content blockquote .ic-resolved-marker { background-color:#48CCCD !important; color:#25383C !important }

**COLOR OF COMMENT HIGHLIGHTING WHEN CLICKED ON**   
.ic-current-selection {background-color: #56A5EC !important}


author: Shannon S
body: P.F.,

Great news! Glad you were able to figure it out :)

Take care, and have a pleasant rest of your week.

Kind Regards,  
Shannon


author: Steve Fournier
body: I know this is old but I'll give it a shot [@P. F.](/t5/user/viewprofilepage/user-id/1146102) [@Shannon S](/t5/user/viewprofilepage/user-id/510046) anyway to have a resolved comment still being in the page but would highlight in green?

We have a lot of people reading our story and having the possibility to see resolved comment in the text with a different color code would avoid to have duplicate question/comment. Not every one check the resolved comment before asking question.
Why can't Confluence import files using recent Firefox updates?
Asked by Tina Hutchinson:

Why are recent Firefox releases (55.x) not working in Confluence when trying to import a file? After browsing to the file and clicking "Insert" the progress bar just hangs, instead of inserting the file to the page. Same thing if you try to drag \& drop, or upload using a File List. The files won't import. This happens with any type of file- Word, PDF, mp4, etc. I had to reinstall an earlier version of Firefox (52.3), so the file import process works again. We use Confluence Cloud.


Answers:
author: Gonchik Tsymzhitov
body: I think it's too obsolete


Tags: cloud

firefox

import
Jira Macro for Confluence
Asked by Krishnanand Nayak:

We are currently using the Jira macro to pull some epic related information on the confluence page. The Epic has some userpicklist custom fields. So, when the macro renders the issue its shows the usernames (eg. I123456 instead of the Display Name(eg. John Doe).

How can I display the Display Names instead of the Usernames on the confluence page?


Answers:
author: Camila Santos
body: Hi Krishnanand,

The user pick list can actually only show usernames. However, you can try a workaround using the Script Runner add-on with the script described on this [community answer](https://community.atlassian.com/t5/Answers-Developer-Questions/script-field-to-display-a-string-of-users-display-name-based-on/qaq-p/473603), just replace "user.getName()" with "user.getDisplayName()" on the code.

I hope it helps!
Testing Confluence page alt-prtsc ctl-v not working
Asked by David Jarrett:

Been taking screenshots and pasting the image into existing confluence pages for the last few weeks.

This morning all of the screenshots were lost when I published. Broken Image.

Created a new page and succesfully pasted in a screen shot.

Published

Then edited the page and pasted the image in. Did not upload the image, broken link when published.


Answers:
author: Alex Koxaras _Relational_
body: Hopefully this is resolved by know. Even if you were working on Confluence on prem, that bug most likely has been fixed.
Space removal long running task - In Progress ... very slow
Asked by Team Infrastructure:

Hi,  

I have to restore many spaces, some of them are imported in something like 3-4 seconds but this same space need 5-10 minutes to be deleted. Which seems strangely slow.

I have a linux VM (centos 7.3.1611) with 4 CPU and 24 GB of RAM, the storage is full flash. The CPU usage is very slow / memory usage is \< 25% during the long running task.

The restore is using much more CPU and is done much quicker. And seems to prove I have enough horsepower to do the job.

Have you already seen such behaviour ?

\[EDIT\] is not <https://community.atlassian.com/t5/Answers-Developer-Questions/Confluence-5-extremely-slow-when-creating-removing-Spaces/qaq-p/502781> because the import / creation is done quickly.


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: I have seem this. Normally your issue here is the Database and the method used to "Clean" the database when purging trash or deleting an entire space.

Take a look at your database and ensure you are not running into deadlocks or performance issues with your flavor of SQL. Ensure you are not running any maintenance plans, backups, or re-indexes while you are performing your deletes.

comments: author: Team Infrastructure
body: The DB is working fine, it was a confluence bug ( or feature).  

After a confluence update the problem has disappeared.


Tags: remove

space
We need support and an explanation for vulnerability returning for your software with HP Webinspect.
Asked by Shawn:

Critical Security vulnerability found by HP WebInspect regarding input validation. Note, this is a critical security vulnerability that's currently prohibiting a customer-base Wiki application from deploying onto a NASA production server. Your quick response with explanation for vulnerability returning in your software or fix is required for further validation with NASA Information Assurance before they will allow production deployment of your software onto their servers. Report states: The 'Authorization' HTTP header line must have at least 270 A's. Demonstration Exploit: GET / HTTP/1.0 Authorization: Ax270. Implication: A remote user can execute arbitrary code on the target system.


Answers:
author: AnnWorley
body: [@Shawn](/t5/user/viewprofilepage/user-id/1146033), we provide support here for starter licenses. :)

I asked the security team how I could help with your security concern and they advised me to direct you to [How to Report a Security Issue](https://www.atlassian.com/trust/security/how-to-report-security-issue).

It would be great if you could follow up here in the Community when you get an answer, in case someone else has the same issue.

comments: author: Shawn
body: Hi Ann, thanks for your suggestion. I have filed a security Issue here: <https://securitysd.atlassian.net/servicedesk/customer/portal/2/SEC-1650>

I tried to report a bug, as I thought that would be the quickest resolution, but I found I did not have permissions to submit a bug. So the link fir reporting a Security issue was where I needed to go.

I will report back here on its success. Most likely it is not an actual vulnerability, but as it is a common security inspection tool flagging a vulnerability, we have to follow up. Thanks for your help,

Shawn


author: Nic Brough -Adaptavist-
body: You'll need to take that up with your hosting provider or Atlassian. We're just end users. Atlassian are here, but they don't provide formal support here.
Entire page is "preformatted" and cannot edit
Asked by Wesley Sonner:

Somehow my fat fingers seem to have changed my entire Confluence doc to preformatted and I can no longer edit. Any ideas how to undo this formatting? Of course it's been saved and reloaded so CTR-z isn't working, ugh.


Answers:
author: Wesley Sonner
body: I published the page and then re-opened to edit and the problem went away.


author: Wesley Sonner
body: Thanks but the only version under Page History is "Current".


author: Stephen Deutsch
body: Click the 3 dots menu button (???) and choose "Page History". Choose "Restore" for the version immediately previous to the current version. This should restore your page to how it was before you made the formatting change.

If that wasn't the right one, then you can restore an earlier version until you find the right one, but be aware that restoring an older version doesn't remove the current version from the list. Instead, it creates a new version with the old content.
Link Confluence knowledge base to JIRA
Asked by Sid Yadav:

Our company has JIRA service desk and a knowledge base with Confluence. When a customer types a request, the knowledge base will pop up from certain tags. However, we want a specific page with all our knowledge base on one page. This was, we can send them the link and they can hopefully trouble shoot the issue themselves. Is there a way to do this?

Please let me know if you need more information.


Answers:
author: Nic Brough -Adaptavist-
body: I'm not sure I understand the question, but it sounds like you mean you want to give the users a list of pages that are most likely to help them? Or even an index of all pages.

I would probably use a "content by label" macro to give them a list of pages that I had tagged for attention.

comments: author: Sid Yadav
body: Understandable. So I will definetly try that. What I am looking for a basically a page with links to all our Confluence knowledge base.


author: Nic Brough -Adaptavist-
body: That can be done without labels actually. Try the "page index" macro to a page.


Tags: jira-service-desk
Unknown attachment after saving a page
Asked by Herwart Reip:

We are trying to uplaod attachments to our confluence installation. When we upload a pdf file for example we get a preview of the pdf file in the editor but as soon as we are publishing the page, only an "unknown attachment" (in german its "Unbekannter Anhang", not sure what its called in english) symbol is visible to us.

As we start editing the page again we can hover the cursor above the unknown attachment and the files name is displayed correctly.

This happens not only with pdfs but with every other file, too.


Answers:
author: Christo Mastoroudes _Adaptavist_
body: Try to upload the pdf directly from your local storage device and see if it still happens. Linking from other Confluence pages can sometimes be problematic.

You could also try to create a new page with nothing on it and try to upload the file. This test could rule out any other macro on the page possibly interfering.

comments: author: Herwart Reip
body: Hello,

thank you for your fast reply. We found out, that the problem occurs whenever we upload a file which name includes special characters "???". Might be interesting for other germans (Or for other locations which use those characters).

For now we stick to using ae, ue, oe...

Have a nice day!
Did Atlassian turn off the Color options in Look & Feel?
Asked by Michael McDaniel:

It appears that this option is no longer in it's original location and exploration has not uncovered it's new location. Did Atlassian turn off the Color options in Look \& Feel?

Thanks

Michael


Answers:
author: Stephen Deutsch
body: Please see the answer here:

<https://community.atlassian.com/t5/Confluence-questions/Colour-Schemes-and-custom-themes/qaq-p/625491#M83800>

Long story short, you can change the global color scheme (to a very limited extent, basically only the sidebar color and background color), but space color options have been completely removed. These options are intended to be replaced by the new theming add-ons.

comments: author: Stephen Deutsch
body: I assume you were talking about the Cloud version...


author: Marcel Wilson
body: What addon would allow us to gain back the functionality we had before?

How can we control the color scheme for the whole site?
Cannot connect to MySQL
Asked by Gompje:

I'm moving from Atlassian cloud stack to self-hosted. Debian servers, one web, one mysql. I've installed all the software and connectors. Jira installed perfectly - despite having an login issue (other question)

BUT I cannot even install Confluence, it doesn't want to connect to the database hosted on the other server. I am not that familiar with JDBC but I am with MySQL and webtech in general. I don't understand why Jira works while Confluence doesn't - even the connection wizard is different.

Have a meeting now, will look further into this later. Just hope the import/export from Cloud works better then from Jira. :-/


Answers:
author: Gompje
body: Found the solution: something messed up the users on the MySQL servers. But now after the import failed, I cannot do anything anymore and have a the

*Confluence does not start due to Spring Application context has not been set*

error. I've cleared the db, removed the xml config file a bunch of times to no avail. The import failed. My server meets the minimum requirements al be it *just.*

My confluence cloud does not have much data yet, so I want to start over with a fresh install - but I'm a bit puzzled why it doesn't work at all anymore. I was expected to get the wizard again after removing the file.

it is the file in the app_data dir? or is there another one?

comments: author: AnnWorley
body: You should get the setup wizard again if you delete **confluence.cfg.xml** in the root of the confluence home directory, defined in**\<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties**.

Since you are starting over you may as well delete the whole home directory. The startup will recreate it.

I recommend running through the whole setup wizard, then restoring your Cloud data through the Backup and Restore page of the Confluence admin console, rather than importing during the setup wizard.
[error] proxy: CLUSTER: (balancer://BTSCluster). All workers are in error state
Asked by Brahmaiah Kandimalla:

Hi sir ,

In apache server in that error logs shows all workers are in error state .

before that error the log contains like below errors .

\[Tue Aug 08 04:32:54 2017\] \[error\] (70007)The timeout specified has expired: ajp_ilink_receive() can't receive header  
\[Tue Aug 08 04:32:54 2017\] \[error\] ajp_read_header: ajp_ilink_receive failed  
\[Tue Aug 08 04:32:54 2017\] \[error\] (70007)The timeout specified has expired: proxy: dialog to 10.78.194.33:9111 (10.78.194.33) failed  
\[Tue Aug 08 04:32:54 2017\] \[info\] \[client 10.78.192.15\] (104)Connection reset by peer: core_output_filter: writing data to the network

Please help to solve the issuse .

actually my environment have 2 apache servers and four jboss servers we are configured . but it mod_cluster shows like all workers are in error state only .

so please help to how to solve that issue .


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with Confluence?

comments: author: Brahmaiah Kandimalla
body: I dont know actually but i am searching in google , some one is request same type of questions so i also requested that same way , can you suggest how to request that


author: Nic Brough -Adaptavist-
body: Ok, you're in the wrong place. I'd suggest finding some sites that talk about apache clusters and jboss.


author: Brahmaiah Kandimalla
body: thanks