youngmon/atlassian-qna huggingface dataset:
Salesforce Bamboo - Maximum size of request is 52428800 bytes
Asked by Ajit Dhongade:

I have configured Bamboo for salesforce deployment. we are getting below error

BUILD FAILED  
/home/www/sites/194.245.123.165/atlassian/application-data/xml-data/build-dir/ -FUT-JOB1/build.xml:94: Failed to submit request to https:// .my.salesforce.com/services/Soap/m/45.0/00D6E000000DXEf for user xxxx@test.com.claas.futurecrm.  
Error: {<http://soap.sforce.com/2006/04/metadata}EXCEEDED_MAX_SIZE_REQUEST> - EXCEEDED_MAX_SIZE_REQUEST: Maximum size of request reached. Maximum size of request is 52428800 bytes.


Answers:
author: Daniel Santos
body: Hi [@Ajit Dhongade](/t5/user/viewprofilepage/user-id/2677252)

It does seem that the issue is in caused by an attempt to submit a request with more than 50MB to "https:// .my.salesforce.com/services/Soap/m/45.0/00D6E000000DXEf". I guess the same issue would happen if you submitted it from outside Bamboo.

You need to check your build tasks to understand how this request is built and try to reduce its size or check how to adjust the requests limit to salesforce.

If I'm mistaken on my assumptions, please share more details from your build logs so we could get more clues to move on.
How to get remote agent status details for one particular agent using bamboo rest api?
Asked by Staicy susan mathew:

I am able to get the status of all the build agents using the command

curl -k -H "Content-type: application/json" -X GET <https://devci-adbamboo.corp.aal.au/bamboo/rest/api/latest/agent/> -u username:password

But i only need one agent status at a time. I tried passing id as the path variable and also uuid of that particular agent but i am getting 404 response.

Can anyone please help me out with it?


Answers:
author: Daniel Santos
body: Hi [@Staicy susan mathew](/t5/user/viewprofilepage/user-id/2920624)

The rest API for agents does not have the option to filter a specific agent, but that can be achieved by other tools like [JQ (JSON processor)](https://stedolan.github.io/jq/). Let me share an example with you where I filter the agent called **Walter White** :  

```
$ curl -u admin:password -X GET http://<BAMBOO_URL>/rest/api/latest/agent | jq -r '.[] | select(.name | contains ("Walter White"))'

% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 474 0 474 0 0 9030 0 --:--:-- --:--:-- --:--:-- 9115

{
"id": 5111810,
"name": "Walter White",
"type": "LOCAL",
"active": true,
"enabled": true,
"busy": false
}

```

As a result, I get just the agent I needed. The same strategy could be used to filter by other fields.

I hope it helps.


Tags: bamboo-app
build trigger in bamboo for each jira issue update
Asked by Dhiraj_Kumar_Mishra:

how can I trigger a build in bamboo from jira for a perticular issue status update.


Answers:
author: Taranjeet Singh
body: [@Dhiraj_Kumar_Mishra](/t5/user/viewprofilepage/user-id/1677728) See this KB article from Atlassian to see if it helps for your use case: <https://confluence.atlassian.com/jirakb/how-to-configure-jira-webhook-to-trigger-bamboo-build-947861226.html>

Thanks !

comments: author: Taranjeet Singh
body: [@Dhiraj_Kumar_Mishra](/t5/user/viewprofilepage/user-id/1677728) Did my answer help resolve your query?


Tags: jira
Automation for Emails and Closure
Asked by Nick Brammer:

I just started using Jira and I am trying to setup some automation to help my team out. I want to setup some automation to automatically email (We already have email through Jira setup) the people attached to a ticket as a reminder to provide a response every couple of days and then at 21 days, if no resposne has been provided, to automatically close the ticket. The ticket workflow kind of looks like:  

Ticket Open  
First Response  
With Support  
Waiting for Customer  
Solution Provided  
Done

I want the automation to be around Waiting for Customer status and I want it to start each time a ticket is moved to waiting for customer.

Is this possible? Is there some training that I can be pointed to that would help me set this up? I'm open to options here, but the goal would be to automate the reminders and the closure if responses are not provided so my team doesn't have to spend time responding to or closing tickets that have not gotten a response.


Answers:
author: Victor - Modus Create
body: Hi [@Nick Brammer](/t5/user/viewprofilepage/user-id/5494580) ,

From my experience with notifications, you can achieve what you want with Notification Assistant for Jira Cloud:

- [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

It allows you to have a formatted template to send with each notification.

Hope it helps.


author: Dan Breyen
body: Hi [@Nick Brammer](/t5/user/viewprofilepage/user-id/5494580) welcome to the community! You can use Automation to do this. I'm not expert at Automation, but I can give you some preliminary info. IAs you're on Data Center, I'm not sure if it has templates, but you may have a template that you can work off of.

Here's an [article on Automation](https://confluence.atlassian.com/automation) for reference.

I have a template of 'Resolve issues due to inactivity'. You can run the automation daily. In your case instead of resolving them, you're just going to check for the status of 'Waiting for Customer' and instead of Transitioning it, you can add a comment, which would email the customer. I then add a label and use that to trigger the next level.

So I send a reminder at 14 days and close it at 28. My reminder email goes out at 14 days and sets a label of '14days'. My next automation checks if it's been another 14days and that label is set. If that's the case, it's been 28 days and I then resolve my issue. It would take a little bit of coordination, but it's doable. If they get back to me after I set the label, I do manually remove it.

That gives you at least an idea of how to do something for your situation. Hope that helps.


Tags: data-center

jira-service-management

jira-service-management-data-center
How to make customised summary
Asked by Sukanya KM:

I have a form called OT access. It has following field, Employee First name, last name, Phone number, company name.

When someone raise a request using this OT access form, the ticket summary should get added with Employee first name and last name from the form field which they fill during ticket creation.


Answers:
author: Manoj Gangwar
body: Hi [@Sukanya KM](/t5/user/viewprofilepage/user-id/5472665) ,

You can create an automation rule to achieve this.

<br />

**1-** Set the trigger for when the rule should execute. In this case, you want the rule to trigger when a new request is raised using the OT access form. Select the appropriate trigger for new issue creation.  
**2-** If needed, you can add conditions to the rule to further specify when it should execute. For example, you might want to ensure that the issue type is indeed "OT access" before proceeding.  
**3-** Set up the action to update the ticket summary. Choose the action type as "Edit issue" or "Update issue field."  
**4-** Map the fields in the action configuration. You want to set the summary field to concatenate the employee's first name and last name. You may need to use Jira's automation syntax or functions to achieve this, depending on the capabilities of your Jira instance. For example, if Jira supports JQL functions, you might use something like `{{issue.summary}} + ' - ' + {{issue.fields.EmployeeFirstName}} + ' ' + {{issue.fields.EmployeeLastName}}`.  

**For correct syntax,** Please look here to learn more in the automation documentation: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.get-index->


Tags: cloud

jira-service-management

jira-service-management-cloud
How to restrict customer from accessing other customers issue via shared email
Asked by Margaret Lokonon Amodhing:

We have a company email that was linked to a customer but that was not supposed to happen as the email is used by all customers. The problem is, when a different organization raises an issue, the company receives the email notification meant for another company.

How can we solve this issue as it raises integrity issue between the organization and its customers?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Margaret Lokonon Amodhing](/t5/user/viewprofilepage/user-id/5478757). Welcome to the community ?

It sounds to me like your organization should devise a plan to thoughtfully deprecate the email address associated with this problem and start again with a new approach so that this does not happen again.

Maybe someone else will have a more clever idea, but I think that may have to happen internally where *all* relevant facts can be evaluated. Or maybe [opening a support ticket with Atlassian](https://support.atlassian.com/contact) will lead to a better solution.

Best of luck to you,

-dave


author: Fazila Ashraf
body: Hi [@Margaret Lokonon Amodhing](/t5/user/viewprofilepage/user-id/5478757)

Welcome to community!

Can you explain more on how the email is linked and shared?

Only the issue's customers who are request participants or reporter gets email alerted usually.

Do you have an automation or some other configuration that add a particular customer account as request participant?


Tags: cloud

jira-service-management

jira-service-management-cloud
Combination of Jira Service Management and Jira Work Management
Asked by ACN Helpdesk:

We have a project in Jira Work Management where I would need to create some tickets for some of our end-users.

How do I create a ticket that is linked to a specific project?

I don't want to create a whole new Service Management environment.

I want to create a ticket in our existing environment linked to a project in Jira work management.

How do I do this?


Answers:
author: Vijay Dadi
body: Hello [@ACN Helpdesk](/t5/user/viewprofilepage/user-id/5405725) ,

When you have a ticket created in your environment/peoject, you click on Link issue and select a kind of relationship you want build for the issue.

Now comes best part, how do you search the issue in other project/jira work management. If you know the issue key, you can directly key in the issue-key or else you can search by an example which matches the summary or the keyboard in the issue you are searching.

Hope this helps !

Vijay

comments: author: ACN Helpdesk
body: Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you export a data center project to another data center?
Asked by Brady Buttrey:

Our team is using the data center free trial and is looking through the settings and realizing that we don't see an export option available like the back up option in the cloud version. Is there way to export the data center project we have now to our purchased version of the data center?


Answers:
author: Peter-Dave Sheehan
body: Hi Brady

We use [Configuration Manager for Jira](https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira-cmj?hosting=datacenter&tab=overview) (maybe a trial will suffice for you) to migrate project configuration from DEV to TEST to PROD.

You should be able to do the same from your trial to your paid instance.

Beyond that, there are no built-in tools to just migrate a project.


author: Josh_Unito
body: [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170) You could migrate your trial version's project to the paid account with [Unito's 2-way Jira Data Center integration](https://bit.ly/JiraDataCenterConnector). It comes with a free 2-week trial, so you can set it up to sync issues, then cancel if you don't want to keep using the integration platform.


author: Laurie Sciutti
body: Hello [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170) \~ depending on what you are looking to export, you certainly could just export your issues into csv and import them into your new DC instance. You would want to export the workflow on your free version first and import them into your paid version. Aside from that, [@Peter-Dave Sheehan](/t5/user/viewprofilepage/user-id/544873) is correct. You would need a third-party app to "lift and shift" projects as a whole (we use [Backbone Issue Sync for Jira](https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=datacenter&tab=overview)). HTH


Tags: data-center

jira-service-management

jira-service-management-data-center

migration
checking attachments or customfield is not empty
Asked by David Alvarez Alvarez:

Good afternoon:

I need to do an automation, to check based on a radio button with two options, one to attach a file and the other to write in several text fields; How can I check if they have filled out one of the options?  
I have created an automation, but even if I put an attachment it always tells me that I have to fill it out;

What I can do?  
Thanks in advance.


Answers:
author: Vijay Dadi
body: [@David Alvarez Alvarez](/t5/user/viewprofilepage/user-id/5419003) ,

One option you can do is you can put in a validation when the status is getting transitioned. You update the validations in the workflows. Hope this helps !

comments: author: Vijay Dadi
body: [@David Alvarez Alvarez](/t5/user/viewprofilepage/user-id/5419003)

Did you happen to check this option?


author: David Alvarez Alvarez
body: hello, [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989) ,

No, actually i choose another option with automation JQL Via and it is working fine.

i will check it in a sort time with another case that i have to solve.

thank you so much!!


author: Vijay Dadi
body: Hello [@David Alvarez Alvarez](/t5/user/viewprofilepage/user-id/5419003) ,

You can achieve this without automation also using dynamic forms with the help of sections which can leverage show/hide field functionality.

![show-hide-mandatory.png](https://community.atlassian.com/t5/image/serverpage/image-id/323149i0F7DC29CBF37E76F/image-size/large?v=v2&px=999 "show-hide-mandatory.png")

hope this helps or if you still want to build this functionality using automation let me know.

Vijay


author: David Alvarez Alvarez
body: Hello [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989) :

i have done this dinamic form, but i was not able to control the user put the information required.

what i do was an automation, with a JQL, but only in one text field;

is there any other way to check all fields? not only one...

thank you so much for your quick response...

Best Regards


Tags: cloud

jira-service-management

jira-service-management-cloud
Only one (1) custom email??
Asked by Marta:

Hi there,

I saw in [this article](https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/) that we can add **one** custom email. Is this correct in all cases??

While we will be using the portal and hopefully direct email will decrease, we'd still like to have localized support emails like support@, soporte@, assistance@....

Are there any plans to allow more?

Thanks!


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Marta](/t5/user/viewprofilepage/user-id/5480818). This has not changed. And all of the [related customer requests](https://jira.atlassian.com/browse/JSDCLOUD-9217?jql=project%20%3D%20JSDCLOUD%20AND%20%20text%20~%20%22%5C%22custom%20email%20address%5C%22%22) to change it did not gain enough customer votes for it to make it into the JSM road map.

Sorry ?

-dave

comments: author: Marta
body: ok :(  

How often do you revise feature requests votes? :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Updating linked Proforma dropdowns
Asked by Regan Marshall:

I have team managed project with fields that linked to the fields in Proforma. For the dropdown options, if I update the Jira field to include another option and save the change, it drops the links for all the fields on that form.

Should I be changing that somewhere else?


Answers:
author: Regan Marshall
body: I found the issue - someone else had tried to make an update to linked field and dragged it into the Customer Request form in Jira. Because of the clash, it would drop all fields.


Tags: cloud

jira-service-management

jira-service-management-cloud

proforma
Integration of Jira into Teams
Asked by Sushmita Chakraborty:

Hello Team, I have installed the Jira Cloud into MS Teams, however the Connector option is not available. I also see a very few options in the Jira Bot.

My requirement is that whenever I set up an automation rule in Jira, it should reflect in Teams. For instance, if I set up a rule for Due Reminder in Jira, then it should trigger a message in Teams. As, of now I have been able to trigger notifications in outlook email.

Additionally, let me know if there is a specific version of Jira that supports this type of integration.


Answers:
author: Fazila Ashraf
body: Hi [@Sushmita Chakraborty](/t5/user/viewprofilepage/user-id/5492389)

Recommend you to look at <https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/>


Tags: cloud

jira-service-management

jira-service-management-cloud

teams
??????????????????
Asked by ?? ??:

????????????????????????????

?????????????????????????

![??1.png](https://community.atlassian.com/t5/image/serverpage/image-id/322989iB2C5E0DEA6B209B5/image-size/large?v=v2&px=999 "??1.png")


Answers:
author: Joseph Chung Yin
body: [@?? ??](/t5/user/viewprofilepage/user-id/5494072) -

Welcome to the community. For issue assignee, the user must have the following setups -

1) He/she is assigned with an actual JSM agent license.

2) He/she is a member of your JSM's project Service Desk Team project role.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can service requests through the portal go to specific people for approval?
Asked by Amanda Gray:

We have a set up an access request form in sandbox that will come through our portal. Depending on which team the request comes from there should be a different approver of the form submitted.

Is there a way of formatting so that the request for approval goes to a specific person in the approvers group?


Answers:
author: Mikael Sandberg
body: Yes, that is possible. You have a couple of options to do this with automation. You can either use a lookup table in the automation that specifies who the approvers are based on the group. If you are on the premium plan or higher you have access to Assets and can use that as your lookup table to get the approver(s).

comments: author: Mikael Sandberg
body: And you cannot use approvers group for this, you would have to use the approvers field instead which is a user picker field.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation edit asset object
Asked by Jason Endres:

I am creating a jsm form where users can submit assets, you are not allowed to use create object when the unique field already exists. So i added If Step and a for each smart value to then go into the edit oject attributes flow. However Edit object attributes does not seem to have a way for me to give it the object i looked up in the for each. It errors :

No issues were found, stopping the rule.  
Its looking at the jira issue that triggered the automation vs the lookup object or for object i just selected.  
Is there any way to edit an object from a jsm form?   

Im on atlassian cloud there is no option to for by aql that i have seen online.


Answers:
author: Vijay Dadi
body: Hi [@Jason Endres](/t5/user/viewprofilepage/user-id/526305) ,

You can use the asset management rest api's to update the asset management objects.

<https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-id-put> - This is the reference for documentation.

Vijay

comments: author: Jason Endres
body: Is there a way to call the rest api from Automation [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989) ?


author: Vijay Dadi
body: Yes, there an action called as Send Web Request.

<https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>


Tags: cloud

jira-service-management

jira-service-management-cloud
How delete other organizations?
Asked by Elias Federico Bourda Jorge:

Hello community,

I am having the issue that people in the organization are creating sub-organizations without realizing it, and when I try to delete them, I can't because it keeps saying they have products, and until I delete them, it won't let me. How can I delete them and prevent this from happening? Thank you!


Answers:
author: Mikael Sandberg
body: Hi [@Elias Federico Bourda Jorge](/t5/user/viewprofilepage/user-id/4684796),

Welcome to Atlassian Community!

You have to be on the Enterprise plan in order to prevent anyone with a managed account to sign up for a new product. For all other product plans your only option is to get notified and then be added as an admin in order to remove the application and then org.

comments: author: Mikael Sandberg
body: This might change once Atlassian Guard Premium becomes available.


author: Dave Rosenlund _Trundl_
body: Hi, [@Elias Federico Bourda Jorge](/t5/user/viewprofilepage/user-id/4684796). Welcome to the community ?

I understand your problem a little differently than [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579). But if he's reading your question correctly, you can ignore what I am about to say.

It's also possible that what he said and I will say will help you.

Confused yet? ?

\~\~\~\~\~\~\~\~

First, you must [remove the (or some of the) admin. permissions](https://support.atlassian.com/user-management/docs/remove-admin-permissions-from-users/) that your users have to create their own organizations.

Then, as far as I know, you'll need to clean up the mess that exists by removing products from each sub-org so that you can then remove the sub-org.

Maybe/hopefully, someone cleverer than me will know an easier way to do that.

I hope this helps,  

-dave


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation: Create subtasks from a list os 20 locations
Asked by Steve Krawcke:

I have a list of 20 locations that I need to check once a quarter

I create the task then I want one sub task for each location

is there a way to feed automation the list or do I need to "Create sub-tasks" -\> "sub-task" for each location?

I do the the locations in Assets but I see that automation using assets are not available yet? ![image (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/322954i11BDA335DE8773DB/image-size/large?v=v2&px=999 "image (2).png")


Answers:
author: Mikael Sandberg
body: Yes, it is possible and assets do have actions in automation that you can use, one of them being [lookup objects](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-objects) that you can use in order to create your automation. You can then use the advanced branching to iterate over the returned objects to create a sub-task for each one. It would look something like this:

![Screenshot 2024-05-09 at 12.43.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322959i62002AD8DFEF061E/image-size/large?v=v2&px=999 "Screenshot 2024-05-09 at 12.43.01?PM.png")

Note that is a simplified example, I would consider moving the creation of the sub-tasks to its own automation that you are triggering from the one that creates the task and also add conditions that checks the size of the lookup object to make sure it returns data.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

sub-task