youngmon/atlassian-qna huggingface dataset:
Export project structure, only folders
Asked by Billy Christie:

To work around a whole pile of other problems, I've had to use the import-export to Excel add-in (from Excel).

Unfortunately, for some reason, R4J sometimes re-orders issues/folders/document text.

Is it possible to just export the project structure, only folders, with no issues? It would be a step in trying to resolve the re-ordering problem as I can re-check it in Excel.


Answers:
author: Marc - Devoteam
body: Hi [@Billy Christie](/t5/user/viewprofilepage/user-id/5371429)

As R4J is an app from the marketplace, direct your question to the vendor.

The options you are using are made available by the app, as they are not ootb in Jira.

comments: author: Billy Christie
body: It's OK. I solved the problem by exporting the whole project as text, then using a different program to read the content line by line and filter for folders only...

Time consuming work around, but I couldn't get an answer in time.


author: Marc - Devoteam
body: I still advise to direct your question to the vendor they might have a solution or might see if it's feasible to integrate it into their app


Tags: data-center

jira-data-center
How can I know(JQL query) the date were a checkbox custom field was marked "Yes"
Asked by Samuel Bar:

I have created a custom field "Escalated issue" type- Checkboxes.

I want to search when this file was changed to "Yes.

![image.png](/t5/image/serverpage/image-id/342682i723C4960F1602E14/image-size/large?v=v2&px=999 "image.png")"  

<br />


Answers:
author: Tessa Tuteleers
body: Hey [@Samuel Bar](/t5/user/viewprofilepage/user-id/3534246) ,

In Jira there is only history search for a few specific fields (like status), not for custom fields.   
There is a way around it for future issues though if this is an important requirement.

I outlined the steps to do this in an earlier question, please check [this question and answers](https://community.atlassian.com/t5/Jira-questions/JQL-query-on-last-update/qaq-p/2788277#M1044170) and let me know if this helps!

- Tessa

comments: author: Samuel Bar
body: Hi [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152) ,

Thanks for your fast assistance.

I will implement this way around


Tags: cloud

jira-cloud
Jql query to find issues between created and completion date
Asked by Ganesh R:

I want to find out list of issues between created and completion date. How to write query for the same?


Answers:
author: Walter Buggenhout
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790),

Could you be more specific about what you are trying to achieve with your search? JQL out of the box is not capable to compare different issue fields.

You can search for issues where both fields help you narrow down the result set. The below example would retrieve all issues that were created after the start of previous month and completed in that same month.

```
created >= startOfMonth(-1) and resolved <= enOfMonth(-1)
```

I'm not sure from your question though what you would like to see as the actual result of your search.

Hope this helps!

comments: author: Ganesh R
body: Thanks for responding [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) . Can you let me know what is the JQL query to find out list of issues for previous sprint?


Tags: cloud

jira-cloud
How to write a JQL query to know the status of current running sprint?
Asked by Ganesh R:

I want to know the status of all the tasks in the current sprint and I would like to know how to write the JQL? Also, in this case am I supposed to have created and end date?


Answers:
author: shiva kumar Gosul
body: write jql "Sprint = XYX \[type sprint name and then select preloaded sprint name\], once the query run, add status column


Tags: cloud

jira-cloud
Different email address for queue
Asked by Rokas:

Hi,

Trying to solve one automation brain teaser.   

We would like to use additional email address for incoming tickets and automatically assign them to another queue. Maybe someone already did that or knows how to do it? I couldn't find any triggers related to incoming mail servers and etc.


Answers:
author: Lisa Forstberg
body: Hi [@Rokas](/t5/user/viewprofilepage/user-id/5406357)

When you say "queue" do you mean the queues in Jira service management?

One way to solve it is to connect different request types to different email accounts in your project settings

In the example below we have two connected email accounts - the atlassian standard one and an Microsoft outlook account. They are using the same request type but I can change so one of them use a different request type

If you do that you can build queues based on request type.

![Screenshot 2024-08-20 at 12.55.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/342694iA802E1AA80BA5D0A/image-size/large?v=v2&px=999 "Screenshot 2024-08-20 at 12.55.35.png")

best of luck

/Lisa


author: Walter Buggenhout
body: Hi [@Rokas](/t5/user/viewprofilepage/user-id/5406357),

If I understand correctly, you would like to track tickets raised by email in a separate queue. While I am not sure why you would want to do that, here are the things you need:

1. [Set up an email channel](https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/) so customers can raise tickets by sending email.
2. You will notice that you will need a separate **request type** for your email channel. All tickets raised via email will be of that type and it will not be available through the customer portal.
3. Set up a queue for your email tickets, using the request type you associated with your email channel as criteria for your queue's filter.

Hope this helps!


author: Rokas
body: Thank you for your ideas, request types solves this problems.


Tags: automation

cloud

email

incoming

jira-service-management

jira-service-management-cloud

ticket
How can I create an issue with desired issue key using api
Asked by Aggarwal_ Kushal:

I am trying to create a issue with desired issue key(that is not already present) and not with next counter issue key.

Please provide me a solution along with reference document for support


Answers:
author: Radek Dost?l
body: You can't, issue keys are automatically generated. The only way you can touch the number is by fiddling with the DB, which is for obvious reasons unsupported and you could break stuff by doing it.


Tags: data-center

jira-data-center
validate the value of text field must be numerical and 12 characters long
Asked by Nicolas Andika:

Dear All,

i have created a field called Nomor Kontrak (text field type) and i want to create validator in the workflow using a **"build your own validator"**from JMWEto validate the value must be numerical and 12 characters long,

i have tried my jira expression, but it seems not working, when i already input the correct value, the validator still do not pass,

my jira expression:

issue.customfield_10057.length == 12 \&\& issue.customfield_10057.match('\^\[0-9\]+$')

what should i fix?

Thankyou


Answers:
author: Tuncay Senturk
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

I didn't notice anything wrong with your statement. Here are a few corrections below.

The `match()` function returns an array of matches or returns `null` if there's no match. This means you should check if the result is not `null` rather than relying on the function returning `true` or `false`.

So, I'd use the below expression, hopefully, it will help.

issue.customfield_10057 != null \&\&  
issue.customfield_10057.length == 12 \&\&  
issue.customfield_10057.match('\^\[0-9\]+') != null

comments: author: Nicolas Andika
body: Hi [@Tuncay Senturk](/t5/user/viewprofilepage/user-id/853260)

i have tried your expression and it works, thankyou for the help


author: Tuncay Senturk
body: Glad it worked :)


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-cloud

jmwe
Dashboard once shared gives error
Asked by Dale Fixter:

I have a Dashboard with a graph (Created vs Resolved Chart)  

once I share this with a colleague, the colleague sees this error, I do not see any error at all, I do not think it is a permissions error:  

<br />

**Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above.**

* A value with ID '10550' does not exist for the field 'filter'.  

  <br />

  Permissions are:  

  Owner - my name  
  Viewers - My organization  
  Editors - my colleagues name


Answers:
author: Shikha Verma
body: Hi, [@Dale Fixter.](#) Welcome to the community.  
The issue your colleague is having is that either he doesn't have access to it or that it has been deleted. This issue can occur even if they have the necessary permissions to view the dashboard. Please check the below:

* **Check the Filter:** Go to the filter that is used in the "Created vs Resolved Chart" gadget and ensure that the filter with ID '10550' still exists and is shared with your colleague.
* **Share the Filter:** If the filter exists but isn't shared, update the filter's sharing settings to include your colleague. Ensure it's shared with the same audience as the dashboard (e.g., "My organization").
* **Public Filter:** If possible, consider making the filter public or at least share it with the necessary group, which includes your colleague.
* **Clear Jira Cache**


author: shiva kumar Gosul
body: I got your point, You need to provide Dashboard access to view the content.

Kindly Edit the Dashboard\>\> Go to Add Viewers\>\>Click 2nd dropdown and select "ANT-JIRA-USERS" then click ADD button.

Update the Dashboard

![Demo Dashboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/348150i6D6F4018E74AC578/image-size/large?v=v2&px=999 "Demo Dashboard.png")


author: shiva kumar Gosul
body: Edit Dashboard\>\>Go to Add viewers\>\>select "ANT-JIRA-USERS"\>\>Click ADD and Update the Dashboard


Tags: cloud

jira-cloud
Reply To Jira automation
Asked by Proshkin Kirill:

Hello community!  

I have one case, could you help me please?  

Software project.  
I have automation, triggered when issue created, this automation send email notification to users/group of users (email address).  
I have permission scheme and issue security level for my project, it is open to All-users to comment it, but all other permissions is closed.  
All users in one of Issue security, All users is in permission scheme (Add comment), All users in "People" with "Users" role.  
When user get notification from jira (jira automation is sender of it) and trying to "Reply To/Reply To All" there is no comment creating in issue that notified about creating.  

How to configure it to create a comment when user "Reply To" on jira automation notification?  

Thank you.  


Answers:
author: Shikha Verma
body: Hi [@Proshkin Kirill](/t5/user/viewprofilepage/user-id/4513567)   
To enable the creation of a comment when users "Reply To" or "Reply To All" on a Jira automation notification, you need to configure your Jira instance to process incoming emails correctly and link them to the relevant issues. Here's how you can achieve this:

1. **Set Up Incoming Mail Handler:**

   * Go to **Jira Settings** \> **System** \> **Incoming Mail**.
   * Add a new **Mail Handler** . Choose the **Create a new issue or add a comment to an existing issue** option.
   * Configure the mail handler to ensure that replies to the notification emails are processed correctly.  
     Select the relevant project, Set a default reporter in case the email address is not associated with any Jira user. Decide whether to forward emails that cannot be processed to another address. Enable **Strip Quotes** if you want to remove the original email content from the comment. Catch Email In Response.
2. **In the email template used by Jira automation Ensure the 'Reply-To' Address is Correct:**

3. **Check User Permissions:**

   * Verify that the users who are replying to the email have the necessary permissions to comment on the issue.
   * Go to the project settings and check the **Permission Scheme**. Ensure that the "Add Comments" permission includes all relevant user roles or groups.

comments: author: Proshkin Kirill
body: [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585) Thank you!


author: Shikha Verma
body: You're welcome [@Proshkin Kirill](/t5/user/viewprofilepage/user-id/4513567)


Tags: automation

cloud

email

jira-cloud
How to I get to my organization projects via the Atlassian account?
Asked by Varissa M Dawson:

I am looking to export JIRA ticket data to excel - I have added the JIRA cloud plug-in but cannot locate my project tickets specific to my organization? I need help navigating from the Atlassian account log-in page to my company JIRA dashboard? Hope that makes sense


Answers:
author: Ste Wright
body: Hi [@Varissa M Dawson](/t5/user/viewprofilepage/user-id/4998619)

Just in case you're still looking for assistance - are you looking to perform a manual export, or connect Excel to Jira?

---

**Manual Export**

To do this...

* Login to your account, which should take you to your Jira homepage
* Select Filters (on the top navigation bar) \> Advanced Issue Search
* Set the parameters for your search.
  * If the data is present on a Jira Dashboard, you might also be able to select a pre-built Filter from the left-hand side.
* Switch to Column View if you aren't there already. You can do this...
  * Using the *Change View* button, which is furthest right of the "Search" button
  * Using the keyboard shortcut "t"
* Use the *Columns* button to select the Columns (fields) you wish to include in your export
* Once you're happy with your data, select *Export* in the top-right
* Select *Export Excel CSV -*the text in the brackets will either by "my defaults" or "filter fields" depending if you chose a saved filter or not

**Note:** You can also choose to *Export Excel CSV **(all fields)**-*but this will include all fields available in Jira.

---

**Connect Excel to Jira**

You can also connect Excel to Jira to export data to Excel and visualise it.

This uses an App - see: [https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud)

---

Let us know if this helps!

Ste


Tags: cloud
I want to add a pair programmer assignee
Asked by AshaCR:

I want to add one more assignee name to the task as part of pair programming and i do not see an option as ASigneee2 or something like this..... is there a way to add another asignee


Answers:
author: YogeshKR
body: Hi AshaCR,   

Some thoughts,

* Multiple assignee option is not possible in JIRA at a same time
* If you want,you can create new custom user picker field, which can be used as assignee2 and manage the notifications
* Or else, you can go with Sub-task by partitioning the main task into two/more and assigning to different assignee

Here are the few documents related to it ,   
<https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users>  
<https://community.atlassian.com/t5/Jira-questions/Assign-a-task-to-multiple-assignees/qaq-p/397690>

<br />

Hope this helps you !  

Regards,  
Yogesh


author: Mayur Jadhav
body: Hello [@AshaCR](/t5/user/viewprofilepage/user-id/4998890) ,

Welcome to the Atlassian Community!!

As [@YogeshKR](/t5/user/viewprofilepage/user-id/3601941) mentioned Jira doesn't support multiple assignee field by default. but you can create many as you want user picker custom field in Jira and add it to required screens, issue type etc.

comments: author: AshaCR
body: Hi Mayur,

Although i have admin privileges am unable to add the pair assignee.....

can u help


author: Mayur Jadhav
body: [@you](/t5/user/viewprofilepage/user-id/4439050) need to create and add user picker custom field to issue and create/edit/view screen then only you will able to select the user from the list.


author: Walker Heflin
body: I understand JIRA wants to nominate a core driver for a story, fine makes sense.

BUT how do I properly ensure that the second paired programmer's time and efforts are represented in some way in reporting for a sprint to show they aren't sitting on their hands.

I just tried assigning a pointed subtask to the secondary person and that did not seem to change their personal capacity for the sprint. So I am not clear how utilizing subtasks and divvying out Assignee would be helpful when I am trying to evaluate each team member across a whole sprint.

I see [@YogeshKR](/t5/user/viewprofilepage/user-id/3601941) 's comment but the links do not seem to get to the last part to see the whole picture across the sprint as I think I would need in the end. Maybe there's a dashboard, report, or trick I'm not thinking about?

comments: author: Mark Hedges
body: I was wondering this too. That defeats other core features in Jira. It seems like they don't have any notion of real teamwork.
2022 Edition: Strip Signatures From Email Replies
Asked by Brian Sweet:

Is Jira still not smart enough to strip signatures and email graphics from email responses? I re-enabled an incoming email handler, sent an email, and nope.


Answers:
author: Jack Brickey
body: There are a few issues open in various stages of consideration. I know it is being worked and I recall there was a beta trial happening earlier but haven't heard the latest.

[https://jira.atlassian.com/issues/?jql=project%20%3D%20%22Jira%20Service%20Management%20Cloud%22%20and%20text%20\~%22remove%20signatures%22](https://jira.atlassian.com/issues/?jql=project%20%3D%20%22Jira%20Service%20Management%20Cloud%22%20and%20text%20~%22remove%20signatures%22)


Tags: cloud
Can we use scrumban in JIRA?
Asked by Yumna Ishtiaq:

We want to have a full picture of our Projects, initially, we create our Projects in Jira Software and now we want to manage our Projects in Jira work Management and their issues by Sprint but umfortunately we didn't find sprint in JWM. Our Projects are Scrum made and for the sprint, we want kanban i.e scrumban but JIRA doesn't have scrumban option. So I would like a possible solution to proficiently manage our Projects in JIRA Software and Work management without duplicating them.


Answers:
author: John Funk
body: Hi Yumna - Welcome to the Atlassian Community!

It really depends on your flavor of Scrumban and how you are using it. But pretty much you will not create it as a Scrum project because the board will not function like you want it to. You will need to use a Kanban board and manually do your sprints instead of the board taking care of it.


author: Jack Brickey
body: Hi [@Yumna Ishtiaq](/t5/user/viewprofilepage/user-id/4915808) , there are a lot of posts on the scrumban topic and I encourage you to peruse them. The best solution for you will depend on your definition of scrumban or your ultimate goals. While there isn't a template for this Typically users have achieved their goals without a dedicated template using Company Managed Project templates.


Tags: cloud
Multiple statuses with the same name
Asked by Aaron Corbin:

Hello everyone!

I am new to Jira Work Management and trying to understand how statuses work.

I was trying to filter for all my high priority and highest priority tasks across all workspaces. I created a dashboard with this filter, and when I did that I realized that it seems we have multiple status called 'To do'. Exact same spelling, but it seems that Jira counted these status as separate. I thought they would have been counted as one status.

Similar thing for In Progress.

Any idea why this is happening and how I can fix it?

Thanks,   

![Jira To do.png](/t5/image/serverpage/image-id/208392iAA1E7A95ADF0E050/image-size/large?v=v2&px=999 "Jira To do.png")


Answers:
author: John Funk
body: Hi Aaron,

That's because they are probably from Team-managed projects. Everything created in those types of projects are independent of all other projects. So if you have 3 Team-managed projects, you could have 3 To Do statues.


Tags: cloud
How do you link a task, to several projects?
Asked by sarah.taylor:

I have created a project and create tasks, which do cross over into other projects. Is there a way of linking them so they appear in multiple projects?


Answers:
author: Jack Brickey
body: Hi [@sarah.taylor](/t5/user/viewprofilepage/user-id/4996126) , welcome to the community!

you can link issues (tasks) between projects but you can't link a single issue to more than one project. I recommend you simply create an issue in the other project and link the two issues.


Tags: cloud
Automation of Sub-Task Summary
Asked by Fabian Trejo Benitez:

I have a template created so sub-tasks are automatically put when an issue is created. I need to update the sub-task name when the company's name is updated in the created issue. Is there any way to do that?

[@Mark Segall](/t5/user/viewprofilepage/user-id/4667637)


Answers:
author: Mark Segall
body: Hi [@Fabian Trejo Benitez](/t5/user/viewprofilepage/user-id/4996467)

Do you have a field that you're using to capture the company? If so, you can do something like this:

![2022-07-28_11-17-09.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/208430iA52D8621F3093275/image-size/large?v=v2&px=999 "2022-07-28_11-17-09.jpg")

Basically, what this is doing is taking the existing sub-task summary and prepending it with your Company value (I'm using a custom field called *Test1* for illustration purposes) and the second portion ensures only the company is changed.

For copy/pasting, here's what I have for the summary:

```
{{triggerIssue.Test1}} - {{issue.summary.stringBefore(" - ")}}
```

comments: author: Fabian Trejo Benitez
body: We have created a custom field for the Company's name so this is perfect!


author: Fabian Trejo Benitez
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) it worked great except it deleted the name of the subtask that is automatically created from the template that we have. Is it possible to keep that the sentence that's already there and just add the company name?


author: Mark Segall
body: Sorry about that... I was using subStringBefore when I should've been using subStringAfter. Try this instead:  

```
{{triggerIssue.Test1}} - {{issue.summary.subStringAfter(" - ")}}
```


author: Fabian Trejo Benitez
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) so it is still deleting the sentences after. This is what the original template and issue looks like and the second picture is after I change the custom field name. I hope this gives some clarity to our issue. ![Subtask before.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/208447iA6E59162DBCDD4B6/image-size/large?v=v2&px=999 "Subtask before.PNG")![Subtask after.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/208448i3C0C719005B36A18/image-size/large?v=v2&px=999 "Subtask after.PNG")


author: Mark Segall
body: Perhaps we need to put the company at the end of the summary because your template does not have a " - " in it yet, so it's not finding anything to retain. Let's try this:

```
{{issue.summary.subStringBefore(" - ")}} - {{triggerIssue.company}}
```


author: John Funk
body: Hi Fabian - Welcome to the Atlassian Community!

Yes, you should be able to do that with an Automation Rule.

What is the field in the parent that is getting updated? And is the field called the same thing in the sub-task?


Tags: cloud