youngmon/atlassian-qna huggingface dataset:
Changing logo on Workbench documents
Asked by Jessica O'Donnell:

Good evening,

I am trying to update the image at the top of our PDF invoices etc to our new company logo and details. I can only seem to find the footer template which does not cover this.

Can anyone advise how to do this on the Web Workbench program?

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

Are you really working on Confluence for your invoices? Is "workbench" the name for your Confluence? Or an app that helps with Confluence based invoicing?


author: Pramodh M
body: Hi [@Jessica O'Donnell](/t5/user/viewprofilepage/user-id/4674119)

Did you have a chance to go through this article

<https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf>

Please let me know exactly what is not working

Thanks,  
Pramodh


Tags: cloud

confluence-cloud
log4j vulnerability
Asked by Dabin Daniel Sundaram:

Do the confluence version 7.4.1 is vulnerable to log4j.


Answers:
author: Ollie Guan
body: Hi [@Dabin Daniel Sundaram](/t5/user/viewprofilepage/user-id/4622843) ,

++Impact on On-Premises Products++

No Atlassian on-premises products are vulnerable to CVE-2021-44228.

Some on-premises products use an Atlassian-maintained fork of Log4j 1.2.17, which is not vulnerable to CVE-2021-44228.

<https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598>


author: Kishan Sharma
body: Hi [@Dabin Daniel Sundaram](/t5/user/viewprofilepage/user-id/4622843)

In addition to what Ollie mentioned, you can find more information on advisory page and the previously-published FAQ:

* <https://confluence.atlassian.com/display/SECURITY/Multiple+Products+Security+Advisory+-+Log4j+Vulnerable+To+Remote+Code+Execution+-+CVE-2021-44228>
* <https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html>


Tags: confluence-server

cve-2021-44228

server
Trying to migrate but JSD/JSM users are being counted
Asked by Chris Purser:

ALL the users except for my core group of TEN that are in my directory are JSD/JSM customers with no license seats.

However, when I try to migrate, I seem to be forced to include them ALL, with few choices. Either I disable the 3100 entirely, and manually, or I pay for confluence cloud for these thousands of users who never use it, which will cost nearly $10,000 per month.

I can't seem to figure out how to exclude them, even though I've been fighting with it for more than an hour, and I don't like asking for help, but I'm at my wit's end.

Thanks


Answers:
author: Sam Ugulava
body: Hi [@Chris Purser](/t5/user/viewprofilepage/user-id/510169)

I'm a Product Manager on the Confluence Content Experience team. Thanks for sharing your feedback and drawing attention to this problem. It sounds like you were able to find a workaround for the problem, but it was challenging to find and not an ideal solution.

I've passed on this issue to our migration platform team who will investigate potential solutions so we can improve this experience for everyone. I'll ask that team to provide an update once they are able to look into the issue so we keep you up to date.

Thanks again!

Sam


author: Chris Purser
body: We got around it by not choosing "all users" and instead choosing the other option, something like "only choose users that associate with the selected spaces" - and then selecting ALL spaces. That did not kick the license seat error.


author: Kristin Lyons
body: Does it show you that the customers are being migrated as users or as customers? Is it possible to get a screenshot of what you are seeing?

comments: author: Chris Purser
body: We got around it by not choosing "all users" and instead choosing the other option, something like "only choose users that associate with the selected spaces" - and then selecting ALL spaces. That did not kick the license seat error.

There was no option to choose "customers" or not. This was migrating confluence, not Jira/JSM. It was only the JSM users (customers) that were causing the trouble, but causing it in confluence.

Thanks


Tags: cloud

confluence-cloud
How to delete a corrupt page which will not render and has not even generated a pageid?
Asked by Paras:

I tried creating a page with HTML macro. Clicked "Save" and in errored out. I can see the page name on the left panel, but since it does not render I am unable to delete it.

When I hover the mouse on the page name on the left panel, I see the URL with the page name but there is no pageid. How do I go about deleting this page?


Answers:
author: Nic Brough -Adaptavist-
body: As you have guessed, you're going to need the page ID in order to kill it.

You didn't flag this with Cloud or Server, but on both, you could try looking through your browser history for the url of the create/edit/landing page.

On server, you could also try going to the url by name (which would then try to go to the one with the page ID, so you'd at least get that, or if you're lucky, it would actually go into edit mode, so you could remove the breaking content)

    http://<baseurl>/pages/editpage.action?spaceKey=<spaceKey>&title=pageName

comments: author: Paras
body: Thanks Nic. I was able to delete the page based on the URL you provided.


author: Elaine Kendall
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) I am having an issue similar to Paras. We have a page that seems to have no ID and a broken URL. It always throws a 404.

HTTP Status 400 -- Bad Request {#toc-hId--436487559}
----------------------------------------------------

*** ** * ** ***

**Type** Status Report

**Description** The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).

*** ** * ** ***

### Apache Tomcat/9.0.45 {#toc-hId-254073915}

When I use your URL, I get the redirect page:

"The page you were trying to reach could not be found: it may have been renamed or moved to another space, or the name you requested may be incomplete."

The link provided for redirect is the link that is giving the 404.

Any suggestions?? Thank you, Elaine


author: Nic Brough -Adaptavist-
body: I'm afraid it's still the same answer - you'll need to work out the page ID, then hit the deletion URL if you want rid of it. It's probably better to get the editpage URL with the ID though, so you can remove the breaking text from the content.


author: Pramodh M
body: Hi [@Paras](/t5/user/viewprofilepage/user-id/4666788)

Please check you have either delete page permission in space or space admin permission.

You need delete permission in the space to delete the page.

Thanks,  
Pramodh

comments: author: Paras
body: Thanks Pramodh. I do have the delete privs in the space.  
I was able to use the URL that Nic provided above to delete the corrupt pages.
how do I remove the time prompt for the date data macro?
Asked by karkarrr:

![datedata.PNG](/t5/image/serverpage/image-id/173950iF43B1095E44722B3/image-size/large?v=v2&px=999 "datedata.PNG") The input continues to prompt for time, despite changing the format to not request any minute or hour information. For example if the format is set as MMMM/dd/yyyy, the calendar prompt still shows options for hours, minutes, and seconds. Is there a way for input bar to only prompt for month, day, and year?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

Could you tell us how you are setting up the calendar to create this prompt?


Tags: confluence-server

server
Disconnecting my bank card with my account
Asked by Lan_Tran:

Hi guys  

I used to work for a company and I used my personal bank card to upgrade to Trello gold account for my working account in that company. However, I stopped working for that company but I forgot to disconnect my bank card so I get charged per month for the Trello gold account. So my question is there any chance I can disconect my bank card without talking to someone in that company.   

Thanks for your help


Answers:
author: Bibek Behera
body: Hi [@Lan_Tran](/t5/user/viewprofilepage/user-id/3923471) ,

I can think of two possible solution to this either to connect with trello support to discontinue the membership or contact the back for the rejecting the transactions for the same.

-Bibek

comments: author: Lan_Tran
body: Hi [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396) , thanks for your answer.  

For the first solution: connect with trello support: I wrote to them many times but I don't get any answer from them. I wrote to them from this link: <https://trello.com/contact#/>

Do you have other ways to contact them?  

For the section solution: the bank cannot reject the transaction by themselves. They told me to contact trello or get back my email account.
Why can?t I login to my account?
Asked by cwushin:

One day, I was logged out of my trello account, and now I can't log back in. An error message keeps popping up and saying:

"Something's gone wrong trying to log in. Make sure to log in with google or SSO if that's how your account is set up."

I have tried to delete and re-download the app, I have tried logging in through google, but nothing is working.


Answers:
author: Soumyadeep Mandal
body: Hi [@cwushin](/t5/user/viewprofilepage/user-id/3911929) ,

Welcome to the community!

When first setting up and logging in with your account on the web, did you set a password at any point?

If you registered/logged-in via Google, then you'll want to take that same route when logging in on your iOS device too.

Alternatively, feel free to reset your Trello password here: <https://trello.com/forgot>. Once reset, go ahead and try logging in on the mobile app once more.

I hope all that helps! If it does not work then visit the below link and ask Trello support

<https://trello.com/contact>

comments: author: cwushin
body: i have done all of this, it still doesn't work.


author: Soumyadeep Mandal
body: Hi [@cwushin](/t5/user/viewprofilepage/user-id/3911929) ,

If it does not work then visit the below link and ask Trello support

<https://trello.com/contact>
Template update
Asked by raj:

Hi Team,

I have created a list and a card with different options on and made it as a template. Now I just use that template to create new cards. I was just wondering if I add a new option ie a new checklist how can I get it to replicate to the other cards that were created with that template.

rajbps


Answers:
author: Soumyadeep Mandal
body: Hi [@raj](/t5/user/viewprofilepage/user-id/3923264) ,

Welcome to the community!

If you update any template board you'll not able to update those boards which have been made using that template earlier. Only the new boards created after updating the template will have new features!

comments: author: raj
body: [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)So If that card that I am using as a template has been copied 50 times and now I need to add a new checklist in, I will need to add that in all the other copied card manually?

Is there a way to automate that so once the template is updated, it also updates the other capied cards please?

rajbps


author: Bibek Behera
body: [@raj](/t5/user/viewprofilepage/user-id/3923264)

There is no way as per my experience that you can update the boards created before the template was modified. For bulk updating the trello cards you can explore the power up

### [Bulk Actions - Trello Power-Up](https://trello.com/power-ups/5e4464985fd190825d164de3/bulk-actions) {#toc-hId-1146198013}

-Bibek


author: Soumyadeep Mandal
body: Hi [@raj](/t5/user/viewprofilepage/user-id/3923264) ,

Yes, you have to manually update as many boards you have copied. (50 times)

There are no automation for this kind of situation.

If you want you can ask Trello support [https://trello.com/contact](https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/)

Currently, there is no automation for this situation!
Add a link to documents in dropbox
Asked by Toni Gruenwald:

How do I add a quick link to my board? I want to have it attached to a file with documents.


Answers:
author: Soumyadeep Mandal
body: Hi [@Toni Gruenwald](/t5/user/viewprofilepage/user-id/3922473) ,

Welcome to the community!

There are few ways you can add a link to a document in dropbox.

1. You can use Dropbox power-up and add your document

<https://trello.com/power-ups/55a5d915446f517774210002/dropbox>

2. By adding attachments to a card

<https://help.trello.com/article/769-adding-attachments-to-cards>
history in the description of a card
Asked by Jaymson Abreu de Sousa:

I wrote my entire project directly in the description of a card and saved it. I believe I did the stupid thing to write something on top of what I had written. That is, I lost 4 hours of research and texts![bcfcf2b5-f556-4d01-942d-34b734857e1b.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/95004i3D4D8F1199AFD108/image-size/large?v=v2&px=999 "bcfcf2b5-f556-4d01-942d-34b734857e1b.jpg")


Answers:
author: Soumyadeep Mandal
body: Hi [@Jaymson Abreu de Sousa](/t5/user/viewprofilepage/user-id/3922907) ,

Welcome to the community!

Please visit the below link and follow the steps after that you may recover your deleted description of a card!

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

comments: author: Jaymson Abreu de Sousa
body: I could not. I think it will be impossible. :(


author: Jaymson Abreu de Sousa
body: OMG!!! I got it! I got my job back!  

And now im feeling like <https://www.youtube.com/watch?v=4MFSMsW4tgw>


author: Jaymson Abreu de Sousa
body: Thank u, so much! \<3


author: Martina Jeansson
body: Hi, I have the same problem but this link is not working for me: [https://trello.com/1/cards/\[card](https://trello.com/1/cards/[card) ID\]/actions?filter=updateCard:desc
Reminder of the lack of free boards
Asked by Mikhail_V_B:

Hello! Tell me, please, how to make it possible in Trello's Android application so that it doesn't appear at every login that we have reached the limit for free boards? This reminder is very annoying! I already understood this, but there is no option: "do not show again." Thanks.


Answers:
author: Soumyadeep Mandal
body: Hi [@Mikhail_V_B](/t5/user/viewprofilepage/user-id/3922386) ,

You can't stop it showing the alert as it is built default inside the app. The one and only solution will be upgrading your Trello account!

You can choose your plans here <https://trello.com/pricing>

comments: author: Mikhail_V_B
body: Too bad. It's not comfortable for your users... So thanks for your answer:)


author: Soumyadeep Mandal
body: I'm not from the Atlassian Team. I'm a community leader, I help others to solve their problem using to my knowledge!


author: Mikhail_V_B
body: I apologize. Thank you again!
Changing Trello account with Butler
Asked by Tim yewchuk:

Hi there,

I'm trying to program Butler rules, but it's not seeing the Trello account that I want. How do I switch Butler to my other Trello account?


Answers:
author: Iain Dooley
body: [@Tim yewchuk](/t5/user/viewprofilepage/user-id/3922331) what do you mean by "not seeing"?


Tags: butler
How do I pay for Trello Gold through the Play Store in R$ Brazil currency, please?
Asked by Paulo Moraes Jr:

Guys,

**How do I pay for Trello Gold through the Play Store in R$ Brazil currency, please?**


Answers:
author: Vini
body: Hi Paulo,

Currently we are only accepting payments from international credit cards, in US Dollars.

comments: author: Paulo Moraes Jr
body: Hi Vini.

Thanks for the answer. I leave my request that we can pay in Brazilian currency.

In a near future. That would help us Brazilians.
Power-Up that allows formatting card title
Asked by Adriano Dani:

Dear, does anyone know if there is a Power-Up (which is not a Chrome extension) that allows formatting the card title, similar to what the "Pro For Trello" extension allows? Thank you.


Answers:
author: Soumyadeep Mandal
body: Hi [@Adriano Dani](/t5/user/viewprofilepage/user-id/3922158) ,

Most probably there are no power-ups available to customize the title of a card!


Tags: power-up
functionalities of Trello Gold
Asked by Francesco Persico:

Good Afternoon,  
I write to you in order to ask you a question about the functionalities of Trello Gold, in particular: am i allowed with Trello Gold to create un unlimited number of shared boards with other users, or I have the limit of 10 shared boards like with the base version of Trello?  
Thank you for your time.


Answers:
author: Soumyadeep Mandal
body: Hi [@Francesco Persico](/t5/user/viewprofilepage/user-id/3922040) ,

Welcome to the community!

**Below are the features available for Trello Gold**

* Unlimited Personal Boards and Members  
  Make as many personal boards and add as many people as you need.
* Mobile Apps  
  Trello is everywhere you need it, with apps for iOS, Android, and more.
* Three Power-Ups Per Board  
  Boost your boards with additional features and integrations to take your productivity to new heights.
* Custom Backgrounds, Stickers, and Emoji  
  Upload the perfect backgrounds and stickers for your boards.
* Premium Stickers  
  You'll get super awesome sticker packs featuring Taco, our spokes-husky, and more.
* 250MB Attachment Limits  
  Upload all your huge photos, videos, and documents without worry.
* Saved Searches  
  Save your most frequently used searches for easy access.
* Advanced Automation  
  Work faster and smarter with additional Butler rules, buttons, scheduled commands, and more.

comments: author: Francesco Persico
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)

Thank you for your answer, but I still don't get the point. You confirm with the first point of your answer that, with Trello Gold, I have an unlimited number of PERSONAL boards, but what about SHARED boards? Is there the limit of 10 boards, or not?


author: Soumyadeep Mandal
body: Hi [@Francesco Persico](/t5/user/viewprofilepage/user-id/3922040) ,

Unlimited Personal Boards and Members

Make as many personal boards and **add as many people as you need.**

Just make a **team** and **share** as many as you wish.


author: Francesco Persico
body: Ok thank you very much for your time.


author: Mercedes
body: hello; [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) unlimited members but not read only observers ?right?

would I have to upgrade to business class even if I would be the only user.

as a teacher I I don?t want any of my pupils to edit my class boards.

Are the any special plans for teachers?


author: Soumyadeep Mandal
body: Hi [@Mercedes](/t5/user/viewprofilepage/user-id/3996762) ,

Basically observers are also a member!

If you require the business class benefits you have to upgrade it to business class.

More information: [HERE](http://trello.com/pricing)

Observers won't be able to edit your board.

Have a look: <https://trello.com/en/education>


Tags: gold
Email notification
Asked by Marie_Williams:

Hi,

within an activity, I have a comment for a member so I use the @ and select the member. however the member doesn't receive an email notification.

settings are saved for receiving instant notification. the member receives a notification when a task is due.

otherwise, if a member doesn't log on to Trello for days, he/she could miss an activity?

thanks

Marie


Answers:
author: Iain Dooley
body: [@Marie_Williams](/t5/user/viewprofilepage/user-id/3890538) what you might be finding while testing this is that they're viewing the notification somewhere else. Trello email notifications are never actually "instant" but they go within about 5 minutes, they're grouped together and if a notification has been viewed anywhere else (ie. mobile or web) then it won't be sent at all.

comments: author: Marie_Williams
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) thank you - i certainly got your response in my inbox and now i understand and it explains!

Many thanks.
files on trello
Asked by Marcin_Mirowski:

whether it is possible to store files (attachments) in the application on the computer and not on the server.  
I would like to have access to files offline (after downloading).


Answers:
author: Nic Brough -Adaptavist-
body: You can keep copies of files on your local machine if you want, but they won't be in Trello or available on the boards.
privacy policy
Asked by jeanne_grandjean:

Bonjour

Je souhaite activer l'option de politique de confidentialit? ? mon compte.

Je souhaite passer ? un compte priv?.

Je voudrais savoir si cela permet aux personnes ? qui je l'envoie :  
-d'acc?der directement par un clic au tableau que je leur envoie (sans donner leur adresse e-mail, sans donner un mot de passe ou uncode)  
-de voir uniquement le tableau (pas de le modifier)  
-d'envoyer le tableau ? 150personnes (grand nombre de collaborateurs) par email (sans que les adresses e-mail soient utilis?es par vous c?d en assurant une politique de confidentialit? de mani?re stricte)  
-de ne pas ?tre contact? par trello ou atlassian

Quel est le co?t de ce compte priv??

Merci pour vos r?ponses pr?cises


Answers:
author: Soumyadeep Mandal
body: Hi [@jeanne_grandjean](/t5/user/viewprofilepage/user-id/3921863) ,

Welcome to the community!

Visit the below link and check the features and pricing for Trello users and choose the appropriate plan for you!

<https://trello.com/pricing>
Power up to create a form linked to a board?
Asked by adrien:

Hello,

I have a question about the Power-ups. Is there a power up that allows me to design a form to create a Trello card?  
Here is my situation: at my company, we have a "design request board" on Trello, and I would like to create a form so my colleagues can create a card following the informations needed, like "description of the request", "deadline", "Inspiration", "examples",... exactly like this form (this one is linked to Jira): [https://form.asana.com/?hash=f5e7888e57b105de1881f4766380137d36e3d0b2ec908928bf95bb0dac5d0a49\&id=1149336594301957](https://form.asana.com/?hash=f5e7888e57b105de1881f4766380137d36e3d0b2ec908928bf95bb0dac5d0a49&id=1149336594301957)

Best,  
Adrien Duchateau


Answers:
author: Antonio Panea
body: Hi [@adrien](/t5/user/viewprofilepage/user-id/3921712) ,

Toni here to help! Maybe [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) which allow you to create automatically Trello cards every time a new Google form or Facebook Lead form is fulfilled. It could work for you?

If you have any question just let me know!

![google form.png](https://community.atlassian.com/t5/image/serverpage/image-id/95046i802B466D9AA28510/image-size/large?v=v2&px=999 "google form.png")

Cheers

Toni

comments: author: adrien
body: Thank Toni! Will try


author: mustafa sener _Hipporello_
body: Hi Adrien,

We have just launched Hipporello for this purpose. It is a service desk specifically built for Trello users. Hipporello creates cards from forms and emails and lets your agents or any team member respond to this request from Trello. It is a complete service desk with many more features. We provide branding, custom from emails, custom domains, a full set of automation like automatically send a message when you received a request or automatically send a message when the card archived.

Please check it out from [https://www.hipporello.com](https://www.hipporello.com?)

<https://trello.com/power-ups/5dd670e21b2a8973687ca15a>


Tags: forms

request