youngmon/atlassian-qna huggingface dataset:
Move Confluence instance to Service Desk's Knowledge Base
Asked by Eugenio Bartolo:

Hello All,

I have configured an instance of Confluence Cloud.

After that, I have configured Service Desk, which has a totally different address, but anyway, I found out there's a knowledge base that in all essence IS another Confluence instance.

I've tried to link the first instance of Confluence to the KB, but it won't find it.

So, I was wondering if there's a way to move that first Confluence instance to a new KB instance within Service Desk, ensuring that all content and settings are carried over.

Have you got any experience with this and how did you do it ?

Thank you very much !


Answers:
author: Alexis Robert
body: Hi [@Eugenio Bartolo](/t5/user/viewprofilepage/user-id/4223182) ,

you could do a Confluence backup and re-import it in your new instance.

You can find the documentation to create the backup file here : <https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/>

And how to import it back into the other instance : <https://support.atlassian.com/confluence-cloud/docs/migrate-a-confluence-cloud-site-to-an-existing-cloud-site/>

Let me know if this helps,

--Alexis

comments: author: Eugenio Bartolo
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) , thank you very much for your reply.

I have just done that, but as I import it back, I retrieve an error message.

I'm trying just now to re-export the first instance.

Thanks.

(EDIT: exporting for "cloud backup")


author: Eugenio Bartolo
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) ,

I've created an export (with no attachments, this time) and I still get an error message during the import process in the new instance.

Any other ideas ?


author: Alexis Robert
body: If you're getting an error message on Cloud, there's not much you can do : you should contact Atlassian Support as they will be able to give you more details on how to fix this : <http://getsupport.atlassian.com/>


Tags: cloud

confluence-cloud

jira-service-desk
Uploading statistics on user authorizations
Asked by ??????? ?????????:

Hello!

Previously, at our Confluence booth, users worked through local accounts, and now we are switching to Active Directory accounts. Is it possible to somehow download statistics on user authorizations from local accounts (Internal directory), for example, for the last 2-3 months. Ie need to determine which users used local accounts and get a list of these users?


Answers:
author: Kurt Klinner
body: [@??????? ?????????](/t5/user/viewprofilepage/user-id/2070698)

Hello

you could query the database to get the last login data for your users.

The sql statements listed at

<https://confluence.atlassian.com/confkb/how-to-identify-inactive-users-in-confluence-214335880.html>

should give you an idea, you might want to tweak them and add the directory_id for your local directory in addition.

Let me know if that helps

Cheers

Kurt


Tags: confluence-server

server
How do I find my username. Cannot get onto a gitbash
Asked by Phil Gray:

Hope to get my answer by posting this. I need it to log in into Atlassian from Gitbash because my email is not working.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Phil Gray](/t5/user/viewprofilepage/user-id/4222942) ,

Welcome to the community!

If your email id is not working then in this case you have to contact Atlassian Team.

You can [VISIT HERE](http://support.atlassian.com/contact) \& contact them.

Regards,

***Soumyadeep***


Tags: cloud

confluence-cloud
companion not working
Asked by PerAage Aasness:

![confluence.jpg](/t5/image/serverpage/image-id/125618i393ADE1AC7B1EA83/image-size/large?v=v2&px=999 "confluence.jpg")

"my system" is synched with AAD, so how do i get this out of my way? as a result of this the companion don't start and i m not able to edit attachments dynamically


Answers:
author: Alex K
body: Hi [@PerAage Aasness](/t5/user/viewprofilepage/user-id/4222839) ,

Which version of Companion are you using? In the latest version of Companion (1.2.5) this check no longer happens at start up and should no longer prevent you from using Companion.

comments: author: PerAage Aasness
body: Thx, but i've verified 1.2.5 (downloaded yday) and it still pop up anyway ticket is in now


Tags: cloud

confluence-cloud
How to make a REST request from own plugin to the same server?
Asked by Benjamin Kr?ger:

Hello,   
I need to make a REST call in Confluence to another plugin. I need to do it in context as an admin, but the code shouldn't contain the clear password. Is there any way to do this?  

My workaround is to save the password in pluginSettings from a console and read it in my plugin. But for maintenance this is terrible.  

Best regards,  
Benjamin


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Benjamin Kr?ger](/t5/user/viewprofilepage/user-id/1223510) ,

why you don't want to do via js script from your plugin?

Because that script will do execution with user cookies.

Cheers,

Gonchik Tsymzhitov


Tags: confluence-server

java

rest

server
Plugin Error JAVA
Asked by Adolfo Ortiz:

Hi

When I try to setup a new plugin, Confluence shows me this error:

*com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle \[com.midori.confluence.plugin.confluence-archiving-plugin\]*   
*at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95)*

*caused by: java.lang.IllegalStateException: 0 legacy global archiving configurations were migrated to 2 new ones (should be equal!)*   
*at com.midori.confluence.plugin.archiving.model.ao.upgrade.v2.ContentArchivingConfigurationMigratorTask.checkIntegrity(ContentArchivingConfigurationMigratorTask.java:166)*

Any idea about the solution?

Regards


Answers:
author: Nic Brough -Adaptavist-
body: There are broadly three things this could be:

* You have got an incompatible version of the app for your version of Confluence
* You have some incompatible data in your database that the plugin cannot work with (this could be corruption or possibly data created by another plugin, although in this case the error seems to be with the current plugin's configuration which other plugins would not affect)
* There is a bug in the app

I think this needs to go to the plugin author's support, after you've checked that you have a compatible version of the app for your Confluence


Tags: confluence-server

server
Wrong images are uploaded when I publish a page
Asked by Flora Thiam:

Hi,

I've created a page with a table within which there 2 multiple columns containing images.

When I edit this page to upload the images everything is fine. But once I publish this page

- the images I have uploaded are changed

- but also the ones I haven't changed - they are replaced by the images just changed

Can you help me ?


Answers:
author: Fabienne Gerhard
body: hi [@Flora Thiam](/t5/user/viewprofilepage/user-id/4222733)

welcome to this wonderful community

This is really strange behaviour - are the images changed to images uploaded also by you or to images not uploaded by you?

Are the images still in attachments or are they also changed? (I read this out in your first point) Do these images have the same name?

comments: author: Flora Thiam
body: Hi Fabienne,

I solved my issue! The images had the same name hence, the error when publishing ?


author: Fabienne Gerhard
body: Great - what a good ending for the week! Something that won't happen again ?


Tags: cloud

confluence-cloud

edit

image

upload
Accessing two Cloud Instances = two user licenses?
Asked by dominic.banister:

Hi there,

We have two cloud instances of Confluence. I access both of them with the same Office 365 Identity.

Are we charged two user licenses in this scenario, or just the one?

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: The "licences" are per system, not by user, so yes, you're using two different systems, so you need to pay for each.

Imagine it as if Confluence 1 has a licence for 50 users and Confluence 2 has a licence for 100. You get access to both via an account, each access counts towards the consumption.

comments: author: dominic.banister
body: Understood - thanks!


author: Tessa Tuteleers
body: Hi [@dominic.banister](/t5/user/viewprofilepage/user-id/4179301) ,

Welcome to the community!

licenses are on a per instance basis, so you would need to have a license for each instance, yes.

- Tessa

comments: author: dominic.banister
body: Thanks for responding!


Tags: cloud

confluence-cloud
Troubles with adding "Attachement" makro in template
Asked by Maren Kulseng:

Hi,

I have some trouble adding the "Attachement" makro in a template that I have made. When putting in the makro it seems fine, but when I preview it, I get the following error code:

"Error rendering macro "Attachments" - Could not check permissions for page: Template Preview v.1 (0) no suitable delegate found."

Could you please help me?


Answers:
author: Fabienne Gerhard
body: Hi [@Maren Kulseng](/t5/user/viewprofilepage/user-id/4222672)

welcome to this wonderful community

As you are using preview you might use Server/DC version system right?

My first idea might be permission/restriction problem using the template or does the problem only pop up in preview not in usage?
Jira-link in embedded word-file in confluence
Asked by MA:

Hello,

is it possible to create a JIRA-link in an embedded word-file (.docx) in Confluence and have it displayed the same way as if I use the link-makro with normal Confluence text and have the link in JIRA back to Confluence?

Kind regards


Answers:
author: Daniel Wong
body: Hi there,

No it's not possible. Confluence renders the Jira link to display Jira issue details, it can't do that inside an embedded word file.

comments: author: MA
body: Thank you for your answer.


Tags: confluence-server

server
How do I insert a training video on my page?
Asked by David Allyn:

In the past I would use a Multimedia macro, however this functionality has been removed from Confluence Cloud. And the [supported macros page](https://support.atlassian.com/confluence-cloud/docs/learn-which-macros-are-being-removed/) shows no substitute for this capability.

I've been building training pages in Confluence for years - is there a work around that someone knows of?


Answers:
author: KAGITHALA BABU ANVESH
body: Hi [@David Allyn](/t5/user/viewprofilepage/user-id/1153780) ,

You can upload your video to page by using "Files \& Images"![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/125565iE717B5D62467107A/image-size/large?v=v2&px=999 "image.png")

comments: author: David Allyn
body: Thank you [@KAGITHALA BABU ANVESH](/t5/user/viewprofilepage/user-id/4194998) for your advice - that's definitely a work around.

We've always had the ability to attach files to pages and I've deliberately chosen not to do that, because clicking and downloading the video content to play on their computer is a cumbersome/long process - especially for big video files.

Do you happen to know how to \*stream\* videos directly on the page, by chance?


author: David Allyn
body: After testing... [@KAGITHALA BABU ANVESH](/t5/user/viewprofilepage/user-id/4194998) you are correct - Thank You!

When I attached a mp4 file in my page, it attaches \*with a player\* - this is new behavior as it used to just attach as an icon or link, and you were required to use the macro to play videos.

It works now. Thanks!


author: Anna Mitina _Stiltsoft_
body: Hi [@David Allyn](/t5/user/viewprofilepage/user-id/1153780)

If you're building your training in Confluence I have to mention an add-on that could make your life easier - [izi LMS for Confluence](https://marketplace.atlassian.com/apps/1214110/izi-lms-for-confluence-courses-quizzes-forms?hosting=cloud&tab=overview&utm_source=atl_community&utm_medium=answer&utm_id=1216111&utm_content=How+do+I+insert+a+training+video+on+my+page). It enables to create courses and quizzes in Confluence the same way you create pages and use them for training and onboarding.

It is easy to switch between Confluence and izi and you will be able to use every Confluence page as a course module. It takes only some seconds in order to do that. In addition to that there's also a possibility to create quizzes.

[Watch a 2-minute video](https://www.youtube.com/watch?v=X-Qne0LAXtI&utm_source=atl_community&utm_medium=answer&utm_campaign=quizzes-traffic-sources&utm_content=How+do+I+insert+a+training+video+on+my+page)

Let me know if you have any questions :)


Tags: cloud

confluence-cloud

page

training

video
Is there a way to note which team member completes a checklist item?
Asked by Kelley Campbell:

We use a checklist on shared cards and it would be great to know which member completed an item on a checklist \& when it was completed


Answers:
author: Matthew N
body: Hey Kelley,

This information is provided on the card in the activity feed. When a checklist item is completed, history will show the name of the person who marked the item complete, along with a time stamp. If the item is unchecked, the history of that is recorded as well.

Is this not something that you're seeing?
Can I use Trello extension plugin on different computers using chrome sync?
Asked by Al DeMellier:

I want to upgrade and have the upgraded version of Trello on two different computers. I use google g-suite and sync everything in my chrome account.


Answers:
author: Matthew N
body: Hey Al

Check out [this article](https://lifehacker.com/5566352/the-holy-grail-of-browser-sync-how-to-enable-extension-syncing-in-chrome)... I believe this is what you're asking to do..
Checklist
Asked by Erdem C?mert:

Hi, I want to know is it possible to see my checklist on my first interface. For example I see there are 3 checklist items in my card and if I click the card I see them but I don't want to click for this. Can't I see them first look?


Answers:
author: Hannes J
body: Hi Erdem,

maybe this Chrome browser extension suits your need: [Next Step for Trello](https://chrome.google.com/webstore/detail/next-step-for-trello/iajhmklhilkjgabejjemfbhmclgnmamf)

It will display checklist items on card front.


author: Maarten Cautreels
body: Hi Erdem,

Unfortunately not. Trello has been built to keep it very very simple at first and "*hide*" the more complex stuff behind a click of a button.

Best,

Maartebn


Tags: addon-com.okapya.jira.checklist
Allocate time slot to card
Asked by Miguel Gomes:

Hello,

I have imported a board on my google calendar and am able to see the cards that have deadlines on my calendar. However, I would like to add cards associated to 3 hour meetings and have them automatically update on my google calendar. Is this possible?

I am a student so I only have the free version.

Thank you in advance.

Kind regards,

Miguel


Answers:
author: Matthew N
body: Hey Miguel

I recommend using the **Planyway** Power Up. Planyway Calendar will allow you to sync your Google and Trello calendars.


Tags: google-calendar
Trello management authority issues.
Asked by Uncle Qiu:

- Non-administrators can also delete cards.

- Non-administrators can move cards to private board, and others can not see the contents of this board.


Answers:
author: Matthew N
body: Hello Qkjiu,

What you're describing is normal functionality. Any member of the board will be able to delete cards and move cards. In order to restrict access, a user would need to be made observer of the board (only Business Class) and their limitations would be view board and vote (if enabled).
Need to get member info changed
Asked by Mark D'Gabriel:

One of my team members is listed with the wrong name (email ID is correct). How do I get member info changed?


Answers:
author: Matthew N
body: Hey Mark,

Once the user confirms their account, they can go to [www.trello.com/my/account](http://www.trello.com/my/account) to update their account name.

Thanks

Matt
How to get/delete webhook without id?
Asked by Anthony Greco:

I have created a webhook for integration with RocketChat. I used the api page (<https://developers.trello.com/v1.0/reference#webhook-object>) to create the hook, and it was successfully created, but I can't find the webhook without the ID, which I don't have. Is there no way to find a webhook based on the board id? I tried recreating the webhook but get an error that it already exists. Obviously, I can't delete the hook without the id either. Please advise a solution.


Answers:
author: rajmamidala
body: To get the list of webhooks you are created use below API llink:

[https://api.trello.com/1/token/\[token\]/webhooks/?key=\[Key](https://api.trello.com/1/token/[token]/webhooks/?key=[Key)\]

\[Token\],\[Key\] - here you add the respective token and key.

These will return the list of weebhooks created with id, description..etc
Adding a member to a trello card
Asked by Sally O:

Team Boards vs Personal Boards: On a personal board, Is there a way to add a team member to a particular trello card/list in the personal board and not have them see/have access to the whole board?


Answers:
author: Matthew N
body: Hey Sally

Trello only has board permissions, not list or card specific permissions. For privacy, you'd need to have separate boards.

If you'd like, you can submit this as a feature request to 'feature-ideas@trello.com'

comments: author: Sally O
body: Thank you. submitted request also. :)
Advanced Checklist
Asked by Marco Nannini:

Hello,

I'm trying to find a way to add advanced freatures on checklist option.

The goal is to add date (end, next update, etc) on single row of checklist.

Do you know if something like this already exists?


Answers:
author: Francis Peixoto
body: Trello doesn't natively associate due dates to a checklist item.

Trello was implemented with the Kanban/Scrum development methodology in mind.

The Scrum approach is that the functional value associated to the card needs to be delivered by a certain date (end of sprint, release date, etc.) the delivery team needs to be empowered with the ability to self-organize enough in order to ensure that checklist tasks are done in the right order and on time for the next task to start. Daily scrums serve to ensure that coordination happens on a daily basis to keep tasks moving ahead.

If a checklist task needs its own due date, you may have to break it out into a card and change the checklist item to a link to the card.
Business Class - Teammember - Questions
Asked by Raphael Laqueur:

Hello everyone,

in our new agency we're currently using Trello to manage customer-requests to our content-team.

We would like to use some of the Power-Ups to track, manage and report the work of the team.

I have a few questions about the Business Class model:

1) With Business Class the members are able to see and use all Power-Ups, is it possible for free members to use them as well, when a Business-Member sets up the board?

2) We got a content-team of 5-7 people, how many business class members would you suggest to manage Trello?

3) You have recommendation for a Trello-SetUp to handle costumer requests? PowerUps, etc.

4) Could a small group of business class member provide several boards with Power-Up functionality to our colleagues (free membership)?

Thanks for the help :),

Raphael


Answers:
author: sg
body: Hey Raphael,

I've sent an email to put you in touch with our sales team. Look for our reply shortly!


Tags: business-class

power-up
Filter based on subscribed cards
Asked by Maxime Laurenty:

I am looking for a filter to get not only the cards I am a member of, but to get all the cards I have subscribed to. Is there a way to do this ?

We separate being a member and subscribing in order to know who's responsible for a task (=member) and who wants to be kept updated (=simple subscribe), so I cannot join all cards I subscribe to.


Answers:
author: sg
body: Hey Maxime,

That's not currently a feature of Trello, but I'll pass on the feedback to the team!

Steven  
Trello Support

comments: author: emanuele luchetti
body: hello. ANy news on this?

thanks in advance


author: DeanMorganMB
body: For the same reason as the original poster mentioned, this would also be a very useful feature for myself and my team.

Is there any news that can be reported on this? Is it under consideration, planned, in development etc.

Thanks,

Dean


Tags: filter
Is there a way to see when a card was moved to another list?
Asked by Vincent Bobo:

When I move a card to another list, I'd like to be able to open that card (?months later) and see when that move was made


Answers:
author: Daniel Eads {unmonitored account}
body: Hi Vincent,

This info should be available in the **Activity** portion of a card when you click on the card to bring up its details. Here's an example of what you might see if you moved a card from one list to another a couple months ago (I've highlighted a move activity):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/7313iC04C43DF543CC8FA/image-size/large?v=v2&px=999 "image.png")

Cheers,  
Daniel

P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!

comments: author: Daniel Tan
body: should have this in the card. under activities would be very hard to see after a long period of time or if there is many cards