youngmon/atlassian-qna huggingface dataset:
after scan is completed a log file getting created and saved in Logs folder but not in Scan folder
Asked by Tejaswi:

after scan is completed a log file getting created and saved in Logs folder but not in Scan folder can any one suggest![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/286039iCBA5D04802979AC0/image-size/large?v=v2&px=999 "Capture1.PNG")

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/286041i02954A279AB0603D/image-size/large?v=v2&px=999 "Capture2.PNG")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like your has been landed in Jira Work management community. Let me check if I can redirect this to Jira service management community. Thanks!

comments: author: Tejaswi
body: Thank you
How to set custom field option value when creating a issue via JIRA API?
Asked by Peter Jerold Leslie:

I have tried setting a custom field option value when creating an issue via Jira API. The request was successful and the Jira issue was created successfully. However, the custom field value is not set. Please help me to fix this.  

Here are my request details:  

**Request URL:** <https://redesigngroup.atlassian.net/rest/api/3/issue>

**Request Method:** POST

**Request Body:**  
{  
"fields": {  
"project": {  
"key": "TRUST"  
},  
"summary": "test issue 55",  
"description": {  
"content": \[  
{  
"content": \[  
{  
"text": "test description reporter 55",  
"type": "text"  
}  
\],  
"type": "paragraph"  
}  
\],  
"type": "doc",  
"version": 1  
},  
"issuetype": {  
"name": "Support"  
},  
"reporter": {  
"id": "557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"  
},  
"assignee": {  
"id": "6308d263663a6ba49bd7ce20"  
},  
"customfield_10226": {  
"value": "Yes"  
},  
"customfield_10006": "TRUST-5545"  
}  
}


Answers:
author: Trudy Claspill
body: Hello [@Peter Jerold Leslie](/t5/user/viewprofilepage/user-id/5339573)

Welcome to the Atlassian community.

Which of the custom fields in your code failed to get set? There appear to be two custom fields in your code.

What is the field type of the custom field?

comments: author: Peter Jerold Leslie
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)  

The field that is not getting updated is \`customfield_10226\` which has the options "Yes" and "No"


author: Trudy Claspill
body: What type of field is that?

Selection List

Checkboxes

Radio Buttons

???


author: Peter Jerold Leslie
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) It's a selection list in the JIRA console. But I am trying to set it via API.  
![Monosnap \[TRUST-5591\] Application Security Baseline Requirements - Jira 2023-10-14 13-24-36.png](https://community.atlassian.com/t5/image/serverpage/image-id/286323i5EA448B2586AEE92/image-dimensions/313x402?v=v2 "Monosnap [TRUST-5591] Application Security Baseline Requirements - Jira 2023-10-14 13-24-36.png")


Tags: cloud

jira-work-management-cloud
Automation add component is not working
Asked by Ethan:

When you click add component while creating Automation, the rule details screen is moved rather than a list of components you want to add. Why does this happen?

The administrator is me, and I also have creation rights. They add well in software, but they don't work well in work management. Please help me


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I tried using component in JWM project and it works fine. Could you add a screenshot of your rule.![Screenshot 2023-10-12 at 9.26.54 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/285797i471293B83B7381E8/image-size/large?v=v2&px=999 "Screenshot 2023-10-12 at 9.26.54 AM.png")

comments: author: Ethan
body: thanks!


Tags: cloud
Set up automation in Jira Work Management?
Asked by Daniel Pfeffer:

Dear Experts,

To apply "Automation" in Jira **Work Management** , a user must have the role type "**Trusted** ", role "Standard" is not enough. Administrator role **in the project** is not enough. To me this is not logical because this also gives rights in other Jira products that should not be.

Is there a workaround to allow a project administrator to **create their own** "Automations" in their project in Jira Work Management?

Best Regards  
Daniel


Answers:
author: Trudy Claspill
body: Hello [@Daniel Pfeffer](/t5/user/viewprofilepage/user-id/4812153)

You can allow other users besides full Jira Administrators permission to create automation rules at the project level.

Navigate to

https://\<yourJiraURL\>/jira/settings/automation#/config

There you should find a checkbox to allow Project Administrators permission to create Automation rules scoped to the a single project for which they have the Administrator role.

Only Jira Administrators will be able to create multiple-project scoped rules.

comments: author: Daniel Pfeffer
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you very much for your help. Worked great with this tip.

Best regards  
Daniel


Tags: automation

cloud
Charge working hours
Asked by Gustavo Poletti:

Our fitter from Airtec division needs to charge some hours on a project/cost center of Oil-free division: 676326700 - ZB 8+ 26700

The project of Oil-free is active in Jira. However Airtec team does not have access to it.

How to charge working hours in this case?


Answers:
author: Trudy Claspill
body: Hello [@Gustavo Poletti](/t5/user/viewprofilepage/user-id/5338250)

Welcome to the Atlassian community.

You will have to give the Airtec team access to the Jira project if you want them to be able to modify the issues in it.


Tags: cloud

jira-work-management-cloud
What to do!
Asked by Dr Romina:

We only use Jira to manage work flow - but am still not sure how to use it any suggestions ?


Answers:
author: Trudy Claspill
body: Hello [@Dr Romina](/t5/user/viewprofilepage/user-id/5338143)

Welcome to the Atlassian community.

Jira is essentially a work tracking tool. You can specify the workflow steps that the work transitions through during the life cycle of the work item.

What type of work do you want to track?

What is the flow of that work through "statuses"; i.e. To Do, In Progress, and Done?

Have you utilized any training materials to help you become familiar with Jira functionality? There is a lot of training available at <https://university.atlassian.com>.


Tags: cloud

jira-work-management-cloud
Add a workflow section 'rejected'
Asked by Dennis de Laat:

Hi,   

How can i add a workflow section called" 'rejected'.

<br />

Ik know how i can add it en rename it, but it remains blue or green. I know i can mak that one red\*, but i cannot find out how i can do this?   


Answers:
author: Seifallah Bellassoued
body: Hi [@Dennis de Laat](/t5/user/viewprofilepage/user-id/5338101)

Welcome to the community!

On the edit workflow section, you have an add status option (see below screens). You can add new statuses.

Then to be able to select the color you should click on the status, edit and select the color.

Jira provide only 3 colors.

Best,

![2023-10-11 11 25 26.png](https://community.atlassian.com/t5/image/serverpage/image-id/285605iBA27D78EEBEC9EDC/image-size/large?v=v2&px=999 "2023-10-11 11 25 26.png")![2023-10-11 11 27 38.png](https://community.atlassian.com/t5/image/serverpage/image-id/285606iE5FFF3760BF048CC/image-size/large?v=v2&px=999 "2023-10-11 11 27 38.png")


Tags: cloud

jira-work-management-cloud
Cuentas gestionadas
Asked by Agency smart:

Mi problema es simple.   

Todo inicia al crear mi cuenta en Atlassian y empezar este hermoso viaje.  

Inicie con mi cuenta Gmail, luego verifique el dominio y agregue a dos compa?eros al equipo, ellos crearon su cuenta y todo bien, lo m?s lindo era que todos ten?amos nuestra foto de perfil.   

As? fue hasta que en mi proceso de aprendizaje, en la barra de DIRECTORIO, espec?ficamente en Cuentas Gestionadas, le di clic a ambos comp?aeros de equipo que trabajan en la agencia y le di a GESTIONAR CUENTAS , desde entonces es que su foto de perfil desaparecio, en ese mismo apartado de Cuentas Gestionadas, esta la opcion de mostrar detalles, pero al entrar ahi e intentar una y otra vez, en diferentes dias ( llevare un mes ya en esta trama) , por mas que agregue su foto de perfil que tuvieron que compartir conmigo... por mas que aparte de eso se crearan una cuenta en Gravatr que es la cuenta que se sincroniza con Atlassian, por mas que hiciera mil cosas, la foto de perfil de ellos nunca aparece!!!!!!! esto es frustranteeeeeeeeeee ayuda por favooooooooor  

<br />

los registros DNS ya estan en mi servidor, y todo esta verificado de vrdd no se cu?l es el problema.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly check the user profile visibility settings for the profile photo.

![Screenshot 2023-10-11 at 11.01.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/285572iE7A3C3692C2F4D97/image-size/large?v=v2&px=999 "Screenshot 2023-10-11 at 11.01.58 AM.png")

Users can access the link to check this setting : <https://id.atlassian.com/manage-profile/profile-and-visibility>


Tags: cloud

jira-work-management-cloud
How do I make certain fields mandatory when creating new issues
Asked by Joe McCorison:

I am looking at how I can make certain fields mandatory, specifically start date, end date and original estimate on all issues.


Answers:
author: Joe McCorison
body: Thank you for the updated but I would like this to happen on any project created or existing in Jira. I am trying to avoid having to edit every project in the system.

comments: author: Mikael Sandberg
body: Okay, are those projects company-managed? In that case you have the two options that I described below, you can either change the workflow if all the projects are using the same one, or change the field configuration scheme and then make sure all projects are using the same one. For new projects you would use the "share settings with existing project" that way it will use the same schemes as the existing project.

![Screenshot 2023-10-10 at 11.32.35?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/285510i612CD0757DE270B6/image-dimensions/292x226?v=v2 "Screenshot 2023-10-10 at 11.32.35?AM.png")

If you are using team-managed projects then there is currently no option that would allow you to do this for all projects, you would have to change each one since TMP are like an island with no outside access.


author: Mikael Sandberg
body: Hi [@Joe McCorison](/t5/user/viewprofilepage/user-id/5337602),

Welcome to Atlassian Community!

Are you using a company-managed project or team-managed project? If it is a company-managed project you can edit the workflow and make your fields required when the issue is created, the other option is to make the fields to be always required by going to project settings \> Fields and edit the field scheme to make them required. In a team-managed project you can go to Project settings \> Issue types and then just expand the field you want to make required and check the box.

![Screenshot 2023-10-10 at 11.01.31?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/285507i62159754C1B04B67/image-size/large?v=v2&px=999 "Screenshot 2023-10-10 at 11.01.31?AM.png")
Bringing ARTS together
Asked by Lenne Welch:

I am tasked with creating a Sales ART. In this ART I have an Ops team responsible for the Salesforce Product (SFDC). The SFDC dev team fall in another ART in IT Department. The IT ART Dev team have dependencies on my team in the Sales ART. I am struggling to understand how to link these dependencies. Q - Do I duplicate the Epics and Capabilities in order to track features and stories on my board - or do I link my features and stories to the Epics and Capabilities already created on the IT ART board?


Answers:
author: Sam Tsubota
body: [@Lenne Welch](/t5/user/viewprofilepage/user-id/4008039) you do not need to created duplicate epics and capabilities for your ART. Multiple programs (ARTs) can be added to epics and capabilities because they can span across multiple programs. Features are typically program specific. One program will be the primary program on the epic and capability. This functionality can be enabled by Atlassian support if this is not enabled in your Jira Align instance. All you have to do is add your program (Sales ART) and program increment(s) to the same epic and capability as the IT ART, you can create a feature linked to the capability for tracking work related to dependencies.
How can I filter more in the Status report?
Asked by Ann Bouvier:

The status report has a lot of information, but if I am presenting this report to execs, I only want to highlight the things that are red/yellow and only the opened risks. I have 50 plus initiatives, most are either green or no status. I want to present across all trains, at the portfolio level only those that are red/yellow. Is there a way to get this data?


Answers:
author: Ann Bouvier
body: Would I also be able to see just the risks that are still red in the Roadmap view?

comments: author: Derek Huether
body: The roadmap view is limited to time-based deliverable objects like Themes, Epics, Features (you may call them something different). I was just noting, when having risk conversations, it's generally about those objects. Setting a health status of "at risk" or "critical/slip" adds color to the conversation when discussing your roadmap. It isn't the same as creating and managing a Risk (object) in Jira Align and linking it to a Theme, Epic, or Feature.  

If you have a group or process of formally managing risk, you'll still want to create those objects (see the program \> manage \> risks in the left menu)


author: Derek Huether
body: Ann, do you need all of the content listed in the Status Report or is it just primarily the name of the Initiative and if it's in a red or yellow risk state?  

You might consider using the Roadmap, where you can use the configuration bar at the top of the screen to arrive at your 50 initiatives and then add an additional filter of Health = At Risk or Critical / Slip.

Step 1: Right click an Initiative on your Roadmap and set a health state.  

![Screen Shot 2020-07-09 at 12.29.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/102323i3E8DDC3CC3E42BA2/image-size/large?v=v2&px=999 "Screen Shot 2020-07-09 at 12.29.58 PM.png")

Step 2: Filter on those at Risk or Critical![Screen Shot 2020-07-09 at 12.25.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/102321i547C848E59D81E42/image-size/large?v=v2&px=999 "Screen Shot 2020-07-09 at 12.25.33 PM.png")Step 3: Review the Roadmap of only those initiatives At Risk or Critical![Screen Shot 2020-07-09 at 12.28.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/102322i0EF07968FB03B804/image-size/large?v=v2&px=999 "Screen Shot 2020-07-09 at 12.28.01 PM.png")
What permission is tied to being able to edit: Team Target Completion Sprints
Asked by Ann Bouvier:

What permission is tied to being able to edit: Team Target Completion Sprints


Answers:
author: Mark Cruth
body: Hi [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) !

The ability to change the Team Target Completion Sprint is actually tied to a persons membership to the Program Team. Whoever is looking to edit this field on the Program Board needs to be part of the Program Team and have a role (e.g. Team of Team). See the screenshot below for an example.

![Screen Shot 2020-07-08 at 3.45.25 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/102202i86363C7E83654658/image-dimensions/595x467?v=v2 "Screen Shot 2020-07-08 at 3.45.25 PM.png")

Hope this helps!

Mark
I would like to see a burn down of an initiative at the Portfolio level
Asked by Ann Bouvier:

I am using the Train Progress report to see the burn down of an initiative. But the initiative is shared between multiple trains. How do I get a holistic view of the burn down at the portfolio level?


Answers:
author: Tina Behers
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) Each Epic (Initiative) also has a handy dandy link on the Initiative/epic under "more options" on the right (work item menu) Called "Initiative Planning"

This view provides a view of the total burndown for the Initiative, regardless of which ART underlying Jira Epic is associated. The Caveat - you must, of course, have the Initiative associated to more than one ART/SoS in order to have Jira Epics worked on my more than one ART/SoS. ![Initiative Burndown.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/150104i5A4465DF2F0488AB/image-size/large?v=v2&px=999 "Initiative Burndown.PNG")


author: Caz
body: [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766) you may also go the upper right corner of the Train Progress report and select "Drill Down" , then "View Epics". Here you may see how each Program is burning down by specific epics. Hope this helps :)


author: Derek Huether
body: Ann, if you change the context in the configuration bar, from your Train up to your Portfolio, it will aggregate the burndown in the PI Progress report.  
![Screen Shot 2020-07-09 at 12.38.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/102325iCDB2173B6AABC89E/image-size/large?v=v2&px=999 "Screen Shot 2020-07-09 at 12.38.01 PM.png")

comments: author: Ann Bouvier
body: but I want to see the burndown for just 1 initiative. This is not showing that.

I still see my initiative in multiple trains.


author: Derek Huether
body: I believe if you mapped your single initiative to a product, you could select that product from the Additional or Advanced Configuration menus, located in the configuration bar. That will add a new dimension and should then narrow the selection.

![Screen Shot 2020-07-13 at 10.14.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/102709i817614F7CAF398F2/image-size/large?v=v2&px=999 "Screen Shot 2020-07-13 at 10.14.16 AM.png")


author: Ann Bouvier
body: I dont see Product... What does that map to. Maybe we renamed something in terminology?


author: Derek Huether
body: ![Screen Shot 2020-07-15 at 5.05.39 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/103132i9F3C9359B71FDC5D/image-size/large?v=v2&px=999 "Screen Shot 2020-07-15 at 5.05.39 PM.png")

Select the ***Additional Configurations plus sign***, just to the right of your PI (time) dimension.You should then see a dropdown that includes a few additional options that you can filter on. If you have not defined any products, this may not work.
Change PI and iteration end dates
Asked by Reddy:

Would there be anything to consider if we change current PI and iteration (last iteration) end dates?

Thank you.


Answers:
author: Mark Cruth
body: Hi Reddy!

So sorry for not getting you a response sooner. Changing the PI and Sprint Start/End dates may impact how some data displayed in reports, but that's about it. For example, the Scope Change report pivots off of the PI start and end dates, so if you moved either date the report data could change (e.g. if you change the start date to be earlier than originally planned, the report might show a large influx of work after the PI start).

If you have Jira and Jira Align integrated, here are a few things you need to make sure to do to ensure data syncs up properly:

* Make sure to update your anchor sprint dates for the PI (not just the PI dates)
* Make sure you update the sprint dates in Jira, then have your Jira Align admin re-sync each of the boards to update the Sprints in Jira Align to reflect the new dates
* Double check the sprint mapping in Jira Align to ensure sprints are coming over and mapping properly (Jira and Jira Align expect a consistent cadence to map out future sprints, so if the cadence isn't consistent it's possible that sprints will not map properly)

I hope this helps!

Thanks!

Mark
Jira Align REST API Pagination Attribute Format
Asked by Kyle Salvador:

Using the Jira REST API's I can easily paginate the results, as it provides me a count of results returned, max results existing, and max results that can be returned at one time.

Example code for Jira:

```
/rest/api/2/search?jql=project=MYPROJECT&fields=key,summary&maxResults=200&startAt=201
```

We are looking to use the attributes:

```
maxResults=200

startAt=201
```

It seems that we have a limit of 100 results from any of the Jira Align REST APIs.

We have searched the swagger Jira Align pages, and were unable to see any formatting for this type of pagination of results. Expect the Portfolio Epics to grow well beyond 10,000 records, as we enter more data into the system. So, we need a way to only pull a limited set. This also applies to the User list.


Answers:
author: Kyle Salvador
body: So, me developer had to code the pulls, so that they pulled increments of 100, and when the final array returned an empty array, that is when he stopped.

Still it might be nice, if the REST APIs were to provide a total count, a count returned.


author: Kyle Salvador
body: I have found this page:

<https://agilecrafthelp.zendesk.com/hc/en-us/articles/360048085774-10X-API-2-0-GET-Usage-and-Filters>

and it provides some information on Basic Pagination.

Top: Return the first 10 Epics

syntax

```
/Epics?$top=<value>
```

Skip: Skip the first 521 epics and return all after

syntax

```
/Epics?$skip=<value>
```

If my REST CALLs are limited to 100, and I am not given a total count, how would I know when to stop trying to pull, unless I am comparing all the data I pull?


author: David Yohler
body: To reiterate, the Jira API has:  
maxResults and startAt, plus returns the count and/or flag of last  

The rough equivalent for Jira Align API is:  
top (for maxResults / page size, default 100) and skip (for startAt)  

Additionally, no indication that you came to the end is sent, if the result set happens to be the same as the top (aka maxResults) size, the subsequent fetch will return an empty response. Otherwise, when the response set is less than the top (aka maxResults) size, that is all


author: Serajul Arfeen
body: [@Kyle Salvador](/t5/user/viewprofilepage/user-id/3781243) [@Christoph Piotrowski _catworkx_](/t5/user/viewprofilepage/user-id/1366601) Any working solution or example you have found so far on this issue?


author: Christoph Piotrowski _catworkx_
body: Hello [@Kyle Salvador](/t5/user/viewprofilepage/user-id/3781243) just wanted to check, if you found a way to just get the total number (your last question) as I have currently the same question.


Tags: rest

rest-api