youngmon/atlassian-qna huggingface dataset:
Where is a comment button?
Asked by ???:

I want to add a comment to a card, but I can't find the button to add a comment in the Activity.

![1234.jpg](/t5/image/serverpage/image-id/332910i4E426771AA10107D/image-size/large?v=v2&px=999 "1234.jpg")


Answers:
author: Ollie Guan
body: Hi [@???](/t5/user/viewprofilepage/user-id/5533674) ,

Please check with your Trello administrator whether you are allowed to post comments on the board.

<https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/>
>
> Commenting permissions {#toc-hId--353458147}
> --------------------------------------------
>
> You can change who is allowed to comment on the cards on a board:
>
> * **Disabled -**no one is allowed to comment.
>
> * **Members** - Allow admins and normal members to comment. This is the default setting.
>
> * **Members and Observers** - Allow admins, normal members, and [observers](https://help.trello.com/article/732-adding-observers-to-boards) to comment.
>
> * **Workspace members** - Allow admins, normal members, observers, and Workspace members to comment.
>
> * **Any Trello user** - Allow any Trello member to comment. This option is only available for [public boards](https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team).

comments: author: ???
body: Thank you so much. I'll spend more time reading the Trello manual! Thanks again!


Tags: cloud

trello-cloud
Widget card not allowing me to choose which board I would like to see?
Asked by Chelsea Reef-Douglas:

When I choose the widget it automatically assigns my earliest created board with no option to change it to a board I've made for our homeschooling tasks. Additionally, there is no way to reorder the boards through my app (in the case that it's choosing my top board in the list instead).

Regardless of what I click on, there's no way to change the chosen board.


Answers:
author: Alisson Sartor
body: Hello, Chelsea!  

Welcome to the community!  

Which platform are you using, iOS or Android? Have you been assigned as a member to these boards/cards? Some users have mentioned that you must be a member to view board options, which could be the cause of the issue. If this doesn't resolve the problem, could you provide additional details about the steps you are taking while configuring this widget?

<br />

<br />

<br />

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you!  

Kind regards  
Alisson  
Trello Team


Tags: widget
my account restarted
Asked by Elizabeth Adigun:

my account was not giving me access to the automation button, and there was an option to confirm my email i tried doing that, then i logged out and tried logging in again but instead it created a new account entirely with the same email


Answers:
author: Alisson Sartor
body: Hello, Elizabeth!

<br />

I have reviewed our system and confirmed that the account associated with the email address you used to raise this community topic is now active. Have you experienced any data loss from the previous account you mentioned? It's important to note that Trello does not reset boards and workspaces after account confirmation. If you still have the URL of a board that is not visible, please provide it so I can check if it's associated with another email address instead.  

I'm on the lookout for your reply!

Best regards,  
Alisson  
Trello Team

<br />

<br />

<br />


Tags: cloud

trello-cloud
Is it possible to comment on photos, or uploaded media separately from each list?
Asked by Elena Garcia:

I have clients who upload content for me to manage. They would like to list specific notes to go along with each specific photo.


Answers:
author: Alisson Sartor
body: Hello, Elena!  

Comments allow you to engage in a conversation on the back of a card. To view the back of a card, click on the card to open it.  

You can add comments to a card via the "Write a comment" text box in the "Activity" section of the card back.  

When you comment on a card that you're not already a member of, you can [Watch](https://help.trello.com/article/799-watching-cards-lists-and-boards) that card to help keep up with any replies that come in that don't mention you. To do so, you'll need to check the "Watch" box.

<br />

<https://support.atlassian.com/trello/docs/commenting-on-cards/>  

If I understood your request correctly, the best option is to upload a single media per card on the list. This would make it easier to check every comment that is made but I noticed that if you use the comment button, it will attach the answer to the link of the uploaded media as well.  

<br />

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you!  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Logged out of my workspace - no one has access anymore
Asked by Ruben Aknin:

Hi,

I created a workspace a couple of weeks ago but it just disappeared. When I access the URL, it says:

Page not found. {#toc-hId--353461968}
-------------------------------------

This page may be private. If someone gave you this link, you may need to be a board or Workspace member to access it.

All the members of the workspace are getting the same message.  

Since there is no support form/ email - I'm really lost. We spent SO much time writing tickets there.  

Please help,

Thanks


Answers:
author: Alisson Sartor
body: Hello, Ruben!  

Since we're going to need more details, I sent you an email to the address where you raised this community topic. Can you check to see if you received it?  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Academic or Classroom License form?
Asked by Scott King:

I cannot find the form for either Academic License or Classroom License. Please advise


Answers:
author: Vronik
body: Hi

Look at this

<https://www.atlassian.com/solutions/survey/academic-license-request#/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

statuspage

trello-cloud
How can a trial subscription be canceled and go back to free account
Asked by Dirk:

trial period for premium account as been activated by mistake and now we can't find a possibility to cancel the premium (trial) account and go back to the free version


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

<br />

Thanks


Tags: cloud

trello-cloud
How to change the size and dimensions of a card
Asked by Sam Putrah:

When will there be a feature or power up available that will give the user the ability to resize and change the dimensions of cards?

Also having a "fit to screen" or vertical scroll view would be incredibly helpful

This is a highly requested feature. Note: using the Ctrl + to zoom in the screen is not an adequate solution.


Answers:
author: Brittany Joiner
body: [@Sam Putrah](/t5/user/viewprofilepage/user-id/5533392) and [@Jim Knepley - ReleaseTEAM](/t5/user/viewprofilepage/user-id/5333848) great idea! you can request features via <https://trello.com/contact>

comments: author: Brittany Joiner
body: [@Sam Putrah](/t5/user/viewprofilepage/user-id/5533392) would you mind to accept this answer if you feel it answered your question about requesting features? that way others with the same question can see there's a solution here!


author: Jim Knepley - ReleaseTEAM
body: Is there an existing ticket in the [Atlassian public issue tracker](https://jira.atlassian.com/secure/Dashboard.jspa)? I would vote for both of those!


Tags: cloud

dimension

resize

size

trello-cloud
Routing and escalation for manual Close via Opsgenie
Asked by Donny Gison:

Does closing an Alert manually via Alert list go through the Global policy? Seems it is not doing so. Thus we are not receiving SMS or mobile notifications.

The closure can be for several Teams thus we cannot set-up an Assigned Team on the Default API.

Any recommendations?

Here's what we get in the log.

**system** Donny Gison

Alert closed via web (Default API-Close Alert)

Alert was closed but no steps to trigger notifications


Answers:
author: Nick H
body: Hi Donny,

Close alerts notifications will be sent to the users who were either recipients of the alert / notified, or if a user were to view the alert during its lifecycle.

The default API cannot be assigned to a team like you mentioned, but a responser (such as team) can be added into the responder field of the integration's create alert action:

![def1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/191286i2BBCEB7231BCBB9A/image-size/large?v=v2&px=999 "def1.jpg")

This typically is not recommended, but I guess it depends on the use case. The responders added would be notified of the alerts created through the default API - which in turn would notify them of the alert being closed as well. But that doesn't necessarily mean they'd be notified if the alert was closed through the default API - and created through another integration.

Hope that helps.

comments: author: Donny Gison
body: Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930).

Follow up question, manual closure is recognized by Escalation process right? Means escalation due to not closed should not be triggered once manually closed.


author: Nick H
body: Hi [@Donny Gison](/t5/user/viewprofilepage/user-id/1165413) ,

I don't think I fully understand the ask about escalations, alert closure, and notifications.

Alerts being closed are not dependent of escalations - regardless of whether the alert is being closed manually, through an integration, etc.


author: Donny Gison
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)

For example we set an Escalation to notify Person B if the Alert is not Closed in X minutes. Just want to confirm that Manual Closure of Alert behaves the same as API Closure of alert. For both instances, Person B will NOT be notified because the Alert is already closed (Manual or API way). Is this correct? Thanks.


author: Nick H
body: Thanks for clarifying. Yes - that's exactly what would happen.

Regardless of whether the alert is closed manually, through the API, the integration, etc. - users would stop being notified once the alert is closed.


author: Donny Gison
body: Awesome!. Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930)
Error with OpsGenie SDK for NodeJS when I create alert
Asked by Lina Adamyan:

**My CODE:**

```
    ![Screen Shot 2022-04-04 at 03.28.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/191308iF0E69E611CBE9D36/image-size/large?v=v2&px=999 "Screen Shot 2022-04-04 at 03.28.19.png")
```

**RESPONSE** : RROR {  
message: 'Key format is not valid!',  
took: 0,  
requestId: '51e40857-f2d9-4c32-a1c6-6ff9d96d935a',  
httpStatusCode: 422  
}


Answers:
author: Ashish Shetty J
body: Hi Lina,

Thanks for reaching out to the Opsgenie team.

It looks like you are using an API key from a source other than an API integration in Opsgenie. (My guess is that it could be <https://id.atlassian.com/manage-profile/security/api-tokens>). If yes, I'm afraid this API key cannot currently be used to create/close alerts in Opsgenie.

You should be able to create/close alerts using an API key from an API integration created in the Opsgenie application.

Hope this helps!

Regards,  
Ashish Shetty J


Tags: error

sdk
Is there a way to add some extra properties automatically?
Asked by Aline Siqueira Silva:

In all incidents we have to put 7 extra properties relate to our internal info, we need that automatically. Is there a way to automatize this?

Thank you


Answers:
author: Nick H
body: Hi [@Aline Siqueira Silva](/t5/user/viewprofilepage/user-id/4598907) ,

This should be possible whether the incidents are being created automatically or manually.

If you are automating incident creation through incident rules, you should be able to add extra properties to the incident rule here:

![epc1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/191287i3AFB0E4CE83BAEEF/image-size/large?v=v2&px=999 "epc1.jpg")

If you are manually creating incidents, you'd first want to create an incident template and add the extra properties here:

![epc2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/191288i4A1410A28A522603/image-size/large?v=v2&px=999 "epc2.jpg")

Then when manually creating an incident, select this incident template, and the extra properties will populate:

![epc3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/191290i08D06090916EA776/image-size/large?v=v2&px=999 "epc3.jpg")![epc4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/191289i06F96A57E2A14718/image-size/large?v=v2&px=999 "epc4.jpg")

If you were hoping to have the extra properties from alerts automate into the incident at creation, that unfortunately is not possible at this time. We have an open feature request for this you can following here: <https://jira.atlassian.com/browse/OPSGENIE-350>

comments: author: Nick H
body: Also, if you know what the extra property key(s) will be - for example:

![ddt1.png](https://community.atlassian.com/t5/image/serverpage/image-id/191292i4AF7CC69CC7AC389/image-size/large?v=v2&px=999 "ddt1.png")

You can add those into the incident rule as well with something like this:

![ddt2.png](https://community.atlassian.com/t5/image/serverpage/image-id/191293i907E639083E3209E/image-size/large?v=v2&px=999 "ddt2.png")

And they'll be added into the incident as well:

![ddt3.png](https://community.atlassian.com/t5/image/serverpage/image-id/191294iACC861784D87D3D7/image-size/large?v=v2&px=999 "ddt3.png")


author: Aline Siqueira Silva
body: Thank you!
Can not export postmortem from Opsgenie to Confluence
Asked by Wendy M:

I am trying to export an Opsgenie postmortem to Confluence, however, I am not able to select a space to do so.

![image.png](/t5/image/serverpage/image-id/191244iAE26D3B87BE22EFC/image-dimensions/309x201?v=v2 "image.png")

Our Opsgenie account is definitely linked to our Altassian site, so not sure what else I am missing.


Answers:
author: Nick H
body: Hi [@Wendy M](/t5/user/viewprofilepage/user-id/1007070) ,

Can you try searching for the space? At this time, no spaces auto-populate when clicking that drop down - but should appear when searching for them. Engineering is aware of this issue too, and working on a fix.

Let me know whether or not that helps.

comments: author: Wendy M
body: Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930)
Calling feature limitation on trial or country issue?
Asked by Armand Lubbe:

Hello,

We are trying out opsgenie and so far so good , the only issue we have is this error as attached when we try to setup call escalations.

![2022-04-01 11_21_44-opsgenie.png ?- Photos.png](https://community.atlassian.com/t5/image/serverpage/image-id/191040iBE21450D192EE8F7/image-size/large?v=v2&px=999 "2022-04-01 11_21_44-opsgenie.png ?- Photos.png")

What we want to know is, if this is a limitation of the Trial plan or if Japan calling is not supported? SMS arrives without issue.

Thank you in advance


Answers:
author: Nick H
body: Hi [@Armand Lubbe](/t5/user/viewprofilepage/user-id/4852107) ,

You'd want to open a support ticket through Opsgenie support to get Japanese voice notifications enabled for your trial. You can do that here: <https://support.atlassian.com/contact/#/>

comments: author: Armand Lubbe
body: Thanks a lot, will have a try over there.
OpsGenie Integration to Jira - surppress P3-P5 alerts during night hours.
Asked by Theis Joergensen:

Hi Community,

I have an exiting use-case which i cannot figure out how to setup in OpsGenie

Currently i have 5 integrations creating alerts via a webhook to Jira. A C1 ticket in Jira generate a P1 in Opsgenie, C2 generate P2 and so forth.

During normal working hours (07.30-15.30) alerts are routed to our operations team, outside these hours alerts are routed to our monitoring assistants team.

![image.png](/t5/image/serverpage/image-id/190640i25E2CD91AF77C8C7/image-size/large?v=v2&px=999 "image.png")

Its working as expected and has been sufficient since launch. Now we have started 24/7 support and i need an option to add an additional rule.

From 24.00-06.00, i would like OpsGenie only triggers notifications for P1 and P2, and not P3-P5 as it is normally.

I have checked integration in OpsGenie and webhook in Jira to see if i could automatically disable P3-P5 integrations in this timespan but it doesn't seem to be possible.

Anyone who have resolved this issue, or have an idea i can try?

Thanks in advance.


Answers:
author: Nick H
body: Hi [@Theis Joergensen](/t5/user/viewprofilepage/user-id/4583235) ,

[Notification policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) should be able to help with the addition to this use case. You can delay / suppress notifications for after hours alerts that are P3-5.

Note that notification policies are only included in the Standard and Enterprise plans though. It might look something like this:

![npp1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/190745i0013DCFFE97A63A3/image-size/large?v=v2&px=999 "npp1.jpg")![npp2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/190744i844DDF97B84D5D8A/image-size/large?v=v2&px=999 "npp2.jpg")

comments: author: Theis Joergensen
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) Thanks for the swift reply.

Unfortunately we only have the essentials plan.

Looking at the routing rule video, it seems that this might also be possible using multiple routing rules? However, it seems like it's only possible to create one per team when having the essential plan, is this correct?


author: Stefan Draber
body: Hi [@Theis Joergensen](/t5/user/viewprofilepage/user-id/4583235) , that's correct, here you get an overview about all Essential plan limitations: <https://support.atlassian.com/opsgenie/docs/which-features-are-not-available-in-the-essentials-plan/#Routing-and-escalation-rules>


author: Theis Joergensen
body: [@Stefan Draber](/t5/user/viewprofilepage/user-id/4735559) Thanks, Stefan.
How to query incidents by tags with API
Asked by Volodymyr Tochytskyi:

How to filter incidents by one of the assigned tags?

For example, I have a tag **Infra:as** for an incident. What is the solution to use that tag in **query** GET parameter

```
https://api.opsgenie.com/v1/incidents?query=tags:(Infra:as)
```


Answers:
author: Volodymyr Tochytskyi
body: Found the answer.

Just use **tag** (not **tags)** despite the fact that response contains**tags** attribute. According to [docs](https://support.atlassian.com/opsgenie/docs/search-syntax-for-incidents/?)

```
https://api.opsgenie.com/v1/incidents?query=tag:"Infra:as"
```


Tags: api

query
Salesforce integration with Insight CMDB
Asked by ivor_allchin_hpdlendscape_com:

Hi all,

I'm after some guidance on the best way to integrate/synchronise Salesforce with Insight CMDB

We have a Use Case to fulfil that requires the synchronisation of Salesforce contact records, products and other data into Insight for use in CMDB relationships and JIRA Tickets.

Has anybody found a reliable way of doing this please? Most of the integrations, synchs and imports I've researched so far in the market relate to direct integrations with JIRA itself rather than Insight.

Thanks in advance for any info.


Answers:
author: Neha Jain
body: Insight is now asset (Branding is changed) but you can refer to these Official documentation for more details

Developer Documentation -

<https://confluence.atlassian.com/assetapps/assets-with-jira-rest-api-1168847899.html>  
<https://confluence.atlassian.com/assetapps/assets-rest-api-1168847897.html>

Complete Insight Documentation

<https://confluence.atlassian.com/insightapps/insight-for-jira-data-center-and-server-1085180878.html>


author: Justin Sitarz
body: Hi Ivor!

Justin here, from Opsgenie support - it looks like this question relates to Jira/Jira Insight (and not Opsgenie), is that correct? If so, could I have you raise up a new post or question here, instead?

<https://community.atlassian.com/t5/Jira/ct-p/jira>

Thanks!

Justin S

Atlassian Cloud Support


Tags: addon-com.riadalabs.jira.plugins.insight

insight

integration

salesforce
Manual alert that multiple assignees can acknowledge
Asked by Rob:

Hello Team...I want to periodically test the Opsgenie alerting system by creating a manual alert with all the members of the oncall team (to ensure all can effectively use and ack alerts via their mobile app). I can create a manual alert via the Opsgenie website but once the first guy acks ...none of the others that are alerted can ack the manual alert via the mobile app. Is there a way to create a manual alert that wont ack untill all those alerted have acknowledge via mobile app? Thank you in advance for your help


Answers:
author: Tom Russell
body: [@Rob](/t5/user/viewprofilepage/user-id/2013294) , this would require more work than just acknowledging, but you could have your staff leave the alert open, but add a note to it with their name. This would let you know who responded, along with times and order of response. It's just not as easy as simply acknowledging it.

If you're on a plan with OEC script support, you could write a script that watches for the note-add event on alerts of that type, pulls the list of note authors, and compares them with the members of the responding team. If all had responded, it would close the alert.


author: Nick H
body: Hi [@Rob](/t5/user/viewprofilepage/user-id/2013294) ,

Unfortunately there isn't a way for Opsgenie to keep an alert open until a certain amount of users ack an alert - such as all users who were notified ack the alert.

Once an alert is ack'd, it'll remain in that state (unless notifications are restarted through the [repeat of an escalation policy](https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/), or through a [restart notification policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy)).

It might make sense for each user to un-ack the alert via their mobile device after they ack the alert. Then have each user run through the process of ack'ing the alert after.

comments: author: Mike O'Dea
body: Hi Just checking if this feature may be available in OpsGenie yet? Keeping the Alert open until all members of the schedule have ack'd an alert?