youngmon/atlassian-qna huggingface dataset:
SourceTree does not start anymore (Null pointer)
Asked by Marc:

SourceTree does not start anymore.

I redownloaded the newest version from the website, but it suffers the same problem.

The log file says:
> ERROR \[2017-09-28 09:56:32,317\] \[1\] \[SourceTree.App\] \[.ctor\] - finish EnsureSquirrelExecutionStubIsCopied  
> ERROR \[2017-09-28 09:56:32,443\] \[1\] \[SourceTree.App\] \[OnStartup\] - Failed to start  
> System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.  
> bei SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)  
> bei SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](NotificationDialogWindow notificationWindow, Tuple\`2 customAction, VistaTaskDialogIcon icon)  
> bei SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](String title, String message, Tuple\`2 customAction, String cancelLabel, String suppressionSetting, Action\`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)  
> bei SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)  
> bei SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()  
> bei SourceTree.AppRoot.RunPreFlightChecks()  
> bei SourceTree.AppRoot.OnStartup(StartupEventArgs e)  
> bei SourceTree.App.OnStartup(StartupEventArgs e)


Answers:
author: Ana Retamal
body: Hi Marc, this is a known issue, they were talking about it on [this thread](https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-will-no-longer-start/qaq-p/642054). To solve it, navigate to the config file location (*C:\\Users\\{USERNAME}\\AppData\\Local\\Atlassian\\SourceTree.exe_{RANDOM_GUID}\\2.3.1.0\\user.config*) and find the following line:

```
<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> <value>True</value> </setting>
```

Make sure that value is set to ***True.***

Let us know if it worked for you!

Cheers :)

Ana

comments: author: Marc
body: Hi Ana,

thanks for the pointer!

This setting was not specified in the configuration file at all, hence the NullReferenceException. Maybe a default value should be used in this case :)

Well, I can confirm that after adding this setting, the NullReferenceException no longer occurs and SourceTree starts successfully again.

Thanks

Marc


author: Ana Retamal
body: I'm glad to hear that, Marc! Have a nice day :D

Ana


author: Timo Keilbach
body: I had the same Issue. After adding the missing setting in the config file, SourceTree started as usual! Thank's
Source Tree is not accepting my Altassian credentials
Asked by Rose Jacob:

After i enter y user id, it just shows the load symbol and th epassword text field is never shown to me for entry. Thats it. So, not able to enter password and so not able to access sourcce tree. Help please.


Answers:
author: Ana Retamal
body: Hi Rose, could you provide some more information? Like which OS and version of Sourcetree are you using? Can you also send us a screenshot?

Thanks!

Ana
how to install source tree on windows
Asked by DEEPIKA TIWARI:

i downloaded source tree from your website but it is shwing me your application cannot be installed.i am instaling it on windows 1q0


Answers:
author: Ana Retamal
body: Hi Deepika, what specific error are you getting?

There are a couple of places you can check to see if there is any information about what is happening:

* The Sourcetree installer is silent, if successful it should install into

  ```
  %localappdata%\Sourcetree
  ```

with shortcuts in that folder and the app itself in a sub folder called app-{version}. Can you double-check there and see if the app installed?

* If it is installed but is then failing to run you can look for entries in the Event Viewer and also in

  ```
  %localappdata%\Atlassian\Sourcetree\Sourcetree.log
  ```

* If it's not installed there could be a log in

  ```
  %localappdata%\Sourcetree\SourceTreeSetup.log
  ```

Let us know if you need further assistance!

Regards,

Ana


Tags: windows
Looking for description of symbols next to repository name (in SourceTree)
Asked by grzegorz-skoczylas:

I'm looking for description of symbols next to repository name (in SourceTree).

I'm lookinf for description of all such symbols.

![SourceTreeRepositorySymbols.png](/t5/image/serverpage/image-id/6933i90D3F48D31B8320C/image-size/large?v=v2&px=999 "SourceTreeRepositorySymbols.png")


Answers:
author: Mikael Sandberg
body: The orange one with the pen means that you have modified file/s, the question mark means that you have untracked files and that the change has not been committed yet. The number before the branch means that you are ahead of the remote repository and should do a push. If there would have been an down arrow next to the number it means you are behind and should do a pull from remote.
Do you have any additional accessibility options for blind people for Jira or SourceTree?
Asked by Jeffrey-Luckett:

One of our developers is disabled and is having trouble with SourceTree and Jira. He is using JAWS for accessibility. Is there any additional help you can give us on these products from an accessibility perspective.


Answers:
author: Shannon S
body: Hi Jeffrey,

Can you let us know exactly what trouble he's having when using JAWS with Jira and Sourcetree? I can see if it's an existing bug or if there's an alternative method.

Kind Regards,  
Shannon

comments: author: Jeffrey-Luckett
body: The software we are using is JAWS 18 from freedomscientific ([www.freedomscientific.com](http://www.freedomscientific.com/)).

I have four different options for mouse focus and none of them work with Source Tree. Focus is an issue and even when I get focus labels and buttons are not properly defined. I can't even get focus on the log in screen for the software.

If you need us to further discuss the problems, let me know.


Tags: jira
Installation Problem
Asked by Rachael Harnett:

When I try to install 1.8 or higher of sourcetree I goes through and appears to install and then opens sourcetree and then I a presented with agreeing to the license agreement and continuing. Once I move to the license or register section I select to login with an existing account and a small rectangular window loads on my screen but nothing loads within the window. I have tried going to atlassian and I am able to login but being unable to link my account to the application makes it where I am unable to use the application. I am currently running Windows 10. I have been unable to use source tree for several days. I am a Web Administrator and use sourcetree for versioning. I work on a military installation. Any help with this problem would be much appreciated.


Answers:
author: Mikael Sandberg
body: Rachael, have a look at <https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924>

comments: author: Rachael Harnett
body: Checking out the link. I appreciate the help.


author: Rachael Harnett
body: I tried what you described and it successfully reset IE but is still loading a blank window. I am going to check for updates and see if that helps.


author: Mikael Sandberg
body: Also checkout the issue that was logged for this, [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949). You may also want to add yourself as a watcher in case there is a workaround or a fix for it.
sourcetree not starting in wind 10
Asked by Wilson Durano:

below error from the log:

ERROR \[2017-09-27 14:15:14,618\] \[1\] \[SourceTree.App\] \[.ctor\] - finish EnsureSquirrelExecutionStubIsCopied  
ERROR \[2017-09-27 14:15:14,798\] \[1\] \[SourceTree.App\] \[OnStartup\] - Failed to start  
System.NullReferenceException: Object reference not set to an instance of an object.  
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)  
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](NotificationDialogWindow notificationWindow, Tuple\`2 customAction, VistaTaskDialogIcon icon)  
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog\[T\](String title, String message, Tuple\`2 customAction, String cancelLabel, String suppressionSetting, Action\`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)  
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)  
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()  
at SourceTree.AppRoot.RunPreFlightChecks()  
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)  
at SourceTree.App.OnStartup(StartupEventArgs e)


Answers:
author: Mikael Sandberg
body: Checkout this thread and see if it helps <https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-failed-to-start/qaq-p/642445/jump-to/first-unread-message>
New repository turns into remote branch in current repo
Asked by Atle Hansson:

Hi all, I created a new repo in Bitbucket and I thought I connected it correctly to SourceTree as usual, cloned it from the repository browser, etc. But it now both shows up as a remote branch inside of the repository I already had from before AND as its own repository in the repo browser. This is how it looks in old repo: <https://imgur.com/a/ac6zz>

Commits to the new repo (dev-tools) list correctly in the history for that repo, but simultaneously shows up in the other repo as shown in the screenshot.

I have deleted the unwanted remote from the old repo, the mess is cleaned up, but I'd like to know what I did wrong when I cloned the remote repo in order to avoid problems in the future. Here is what the config file looked like before I deleted the dev-tools remote:

```
[core]
 repositoryformatversion = 0
 filemode = true
 bare = false
 logallrefupdates = true
 ignorecase = true
 precomposeunicode = true
[remote "origin"]
 url = https://[...redacted]@bitbucket.org/redacted/wp-themes.git
 fetch = +refs/heads/*:refs/remotes/origin/*
[branch "master"]
 remote = origin
 merge = refs/heads/master
[remote "dev-tools"]
 url = https://[...redacted]@bitbucket.org/redacted/dev-tools.git
 fetch = +refs/heads/*:refs/remotes/dev-tools/*
??
```

Tips?


Answers:
author: minnsey
body: Hi  
We've not seen that before and we'd need to try and re-produce the problem.  

Just to clarify:  

You had repository A open in Sourcetree?  
You created a new repository B in Bitbucket?  
You used the 'Clone in Sourcetree' option in Bitbucket?  
This opened the Clone panel in the New tab in Sourcetree?  
You selected a path and a folder to clone into and cloned?  

You then found repository B listed under the local repositories in the New tab, and open in its own tab AND found the remote for repository B had been added to repository A ?  

Is that correct?
Cna't install source tree, log in screen in installer never proceeds
Asked by Mathieu Foquet:

![Clipboard01.jpg](/t5/image/serverpage/image-id/6924iD280ACE5FD1B2CCE/image-size/large?v=v2&px=999 "Clipboard01.jpg")

Stuck at the screen above. If I click continue, a pencil briefly appears above the email box and the disappears and nothing else happens.


Answers:
author: Ana Retamal
body: Hi Mathieu, if my understanding is correct, you can not get passed the email address screen?

If you're on Windows, can you open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings* and check *Delete personal settings*? Also, can you lower the IE security level and see if this works?

If you're still unable to log in, please let us know which version of Sourcetree are you using. If you're interested you can also find previous versions at [Download archives](https://www.sourcetreeapp.com/download-archives).

Cheers!

Ana

comments: author: mikhail boyarkin
body: I have same issue while trying to install SurceTree 2.3.1.0

Your advice doesn't work.

Can you help me with this issue?


author: Mathieu Foquet
body: Version was 2.3.1, just tried the 2.3.5 to no avail. The problem seems to be around looging in. Interestingly, I can login using Chrome into your website, But trying to login using Internet Explorer has the same symptom than the source tree installer, i.e. repeat loop coming back to the login page.


author: Ana Retamal
body: Hi [@Mathieu Foquet](/t5/user/viewprofilepage/user-id/1153527), thanks for pointing that out! Seems like there's some issue with IE itself, then! Can you confirm that you tried the following?:

* Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings*
* Check *Delete personal settings*
* Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but ***reset the setting back to the previous option***.

Let us know if this worked!

Best regards,

Ana


author: Mathieu Foquet
body: Actually, revved up explorer to version 11, did what you suggested and it worked. Thank you for your patience as we figured this one out.


author: Ana Retamal
body: Thanks for letting us know, I'm glad to hear it's working for you now :) For future reference, you can find a list of supported browsers at [Atlassian supported browsers](https://confluence.atlassian.com/cloud/supported-browsers-744721663.html).

Have a good day!

Ana


author: caxix
body: Same issue 2 years later on Mac. Wow. Time to look for another git client.
Difference between Local and Remote?
Asked by mitchell_buckley:

If this is answered somewhere else, please point me to it.

I am using SourceTree and BitBucket. I have been making repositories on BitBucket and then cloning through Sourcetree and doing commits, push, pull, merge from there. When I clone something, it goes under the "Local" tab. However, there is also a "Remote" tab that shows some of the same repositories that exist online. What is the use of having two ways of seeing the same repository? How can I consolidate my access to these repositories?

The purpose of these repositories is collaborative research and document writing (in LaTex). So I never really need to fork, or have different versions since I trust the work of my collaborators, I just need to stay up to date, make my own changes, and push them out to everyone else. Am I using git and sourcetree "wrongly"?


Answers:
author: Mikael Sandberg
body: I assume you are talking about these two icons

![Sourcetree.png](https://community.atlassian.com/t5/image/serverpage/image-id/6922i386F529D7B08D38A/image-size/large?v=v2&px=999 "Sourcetree.png")

The local will list all your local repositories that you either have cloned or created locally. The remote will list all remote repositories that you have access to via the accounts that you have setup in SourceTree. See the local ones as bookmarks that allow you to open up a new tab in SourceTree so you can work in that repository.

comments: author: mitchell_buckley
body: Yes, those icons. Ah, great, ok. So I'm not doing something crazy? I'm using the system as intended?


author: mitchell_buckley
body: Cheers


author: Mikael Sandberg
body: No, you are not doing anything crazy, that is the intended use of the local and remote.
SSL Authentification using Client Certificates
Asked by Christian Steffens:

Hi,

we'd like to connect to a Bitbucket Enterprise Server (not hosted by us (or you)) using an https connection which requires a SSL Client certificate.

Accessing the Repository URL from a Webbrowser works fine, but using SourceTree on Mac OS (or git from the cli) doesn't work. But instead throws this error:

SSL peer handshake failed, the server most likely requires a client certificate to connect.

Error seems reasonable, but how could I in fact configure the client certificate? The browser (in this case Safari) explicit ask for the Client Certificate upon connection, how could this be done in SourceTree?


Answers:
author: Ana Retamal
body: Hi Christian, have you checked this article already: [Resolving SSL self-signed certificate errors](https://confluence.atlassian.com/sourcetreekb/resolving-ssl-self-signed-certificate-errors-284368425.html) ?

Cheers!

Ana

comments: author: Christian Steffens
body: Did not help me at all - but I figured it out by myself.


author: jarkko.tiesmaki@netum.fi
body: Hi Christian,

Care to share how you solved the problem?

-Jarkko


author: Stefan Mueller
body: [@Christian Steffens](/t5/user/viewprofilepage/user-id/320055) could you share how you solved as I'm only to clone, pull and push via Terminal, see <https://community.atlassian.com/t5/Sourcetree-questions/How-does-Sourcetree-check-the-certificate-chain-of-a-remote/qaq-p/779028#M36878>


author: Rob Grant
body: I had cloned with https and not ssh, so I found these 2 links useful :

<https://support.atlassian.com/bitbucket-cloud/docs/set-up-an-ssh-key>

<https://support.atlassian.com/bitbucket-cloud/docs/change-the-remote-url-to-your-repository>


Tags: mac
Replace Create Jira issue with Azur DevOps work item
Asked by AYDIN HOMAY:

Hello,

I would like to know how I can replace "Create Jira issue" pup up during mouse hover on a text with Azur DevOps work item?

As you can see from the screenshot below when I select part of text and hover mouse on it shows Create Jira issue while I want to create Azur DevOps work item. Is this even possible?

![Create Jira issue.png](/t5/image/serverpage/image-id/292234i10A7A057259FA1A0/image-size/large?v=v2&px=999 "Create Jira issue.png")


Answers:
author: Charlie Misonne
body: Hi [@AYDIN HOMAY](/t5/user/viewprofilepage/user-id/5366388)

No that's not possible I'm afraid. The icon you see is built-in functionality because of the thight integration between Jira and Confluence. There is no way to configure what the icon will do.

I don't think there is any plugin that offers this functionality either.


Tags: cloud

confluence-cloud

confluence-server

server
Tab disappears when updates are made
Asked by edavis:

One of the tabs disappeared when changes were made to our confluence page. It seems like multiple times we made updates, the tab disappeared, and we had to roll back the change. We did this about 5 times. Any ideas on what would cause that?


Answers:
author: Bastien Delourmel
body: Hi [@edavis](/t5/user/viewprofilepage/user-id/5366403) ,

Can you give use more information please?

What tab are you talking about? Maye provide us some screenshots?

Thanks

Regards

comments: author: edavis
body: Thank you [@Bastien Delourmel](/t5/user/viewprofilepage/user-id/5262912)

**The macro used was UI Tabs. (See first image)**

![Screenshot 2023-11-20 at 10.14.08?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292773i9C905235AFCFF1E9/image-size/large?v=v2&px=999 "Screenshot 2023-11-20 at 10.14.08?AM.png")**The second image shows the 2 tabs before any edits were made. The third image shows only one tab after edits were made.**

A user went to EDIT the first tab and when she did she couldn't find it to EDIT. She cancelled and the tab was gone (third image). We tried with several peeps and had the same experience. So we went to the Page History and reverted back several edits and it was back. We attempted to make an edit again and the tab disappeared again.

![image_720.png](https://community.atlassian.com/t5/image/serverpage/image-id/292769iD43788D79958BAE1/image-size/large?v=v2&px=999 "image_720.png")![image__38__720-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/292770i4371D80570E4C9EA/image-size/large?v=v2&px=999 "image__38__720-1.png")


author: Zoriana Bogutska_Adaptavist_
body: [@edavis](/t5/user/viewprofilepage/user-id/5366403) Recommend you to rise a support ticket to the app's vendor


Tags: confluence-server

server
Can I diseable the HTML Macro after implementig the code and still use it?
Asked by Marvin Huneke:

Hi, my question is quite simple and probably redundant,  
but is it possible to enable the HTML macro in Confluence, embed the HTML code, disable the macro and still use the embedded feature on your page?

We do not want to keep the macro running for security reasons.

Thanks in advance!


Answers:
author: Rik de Valk
body: Hi [@Marvin Huneke](/t5/user/viewprofilepage/user-id/5364322) ,

That is not possible. But as with almost everything: there's an App for that!

For example, this Macro Security app from Bob Swift. With this app you can ensure that only specific users or groups can use certain macros.

[https://marketplace.atlassian.com/apps/130/macro-security-for-confluence?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/130/macro-security-for-confluence?hosting=datacenter&tab=overview)

Hope that helps.


Tags: cloud

confluence-cloud
Unable to access applioaction
Asked by Carlos Palma:

When we try to login, we get the below error.

"Sorry, you can't retrieve your password as no email service has been configured for Confluence. Please contact your administrators for assistance"


Answers:
author: Trudy Claspill
body: Hello [@Carlos Palma](/t5/user/viewprofilepage/user-id/5366330)

Welcome to the Atlassian community.

Are you successful in logging in to Atlassian Cloud itself?

<https://start.atlassian.com>

From there can you access your Confluence Cloud instance?

Is any user able to login to Confluence?

Are your Organization Admins able to access your Confluence instance?


Tags: cloud

confluence-cloud
Trello Embed not working
Asked by Felipe Silva:

Hello, I have been trying to add a Trello Board to a confluence page, but regardless of the privacy option of the Trello Board, I am getting the error below, even if the Trello Board is public:

Trello.com refused to connect.


Answers:
author: Felipe Silva
body: ![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/292118i184C29C1C84067B8/image-size/large?v=v2&px=999 "Untitled.png")

Adding screenshot


author: Gabriel B_ Fleury
body: Currently, I have the same problem. Unfortunately, I don't have the solution right now, but I would like to add some information that could help troubleshoot.

In my case, my Trello board embedding isn't working, exactly as Filipe's screenshot shared above. However, when I put the URL into the Confluence page and select instead the "Card" option to display it, we can see that the link between the board and the Confluence page is made correctly. My board title and description display accurately.

In my case (and maybe Filipe's too), I'm pretty sure this is the full embedding mode that is currently bugged. ![chrome_9OH359qNUg.png](https://community.atlassian.com/t5/image/serverpage/image-id/292760iACB433CF3B6FDA23/image-size/large?v=v2&px=999 "chrome_9OH359qNUg.png")

comments: author: Felipe Silva
body: I can confirm I have the same experience! it's only the full one that does not work for me.


Tags: cloud

confluence-cloud

trello