youngmon/atlassian-qna huggingface dataset:
Incident creation - component association
Asked by First Last:

I am sending component_ids as a list during incident creation, but do not see the association on the statuspage. How do i confirm the association of a component with the incident ?

curl <https://api.statuspage.io/v1/pages/xxx/incidents> -H "Authorization: OAuth xxx" -X POST -d "incident\[name\]=yyy" -d "incident\[status\]=identified" -d "incident\[body\]=testing component association" -d "incident\[component_ids\]=\["zzz"\]


Answers:
author: Rahul S
body: Hi there,

Would you mind testing the request as follows and let us know if you still experiencing any issues?

```
 curl https://api.statuspage.io/v1/pages/Your_page_ID/incidents \
-H "Authorization: OAuth API_Key" \
-X POST \
-d "incident[name]=Incident name" \
-d "incident[status]=investigating" \
-d "incident[body]=Incident Body" \
-d "incident[component_ids]=comp_id2,comp_id2" 
```

comments: author: First Last
body: hi Rahul, I still see the incident under 'Past Incidents' section of the statuspage. I am trying to find the association of this incident with the component_id used during the incident creation. Here is the response on the curl command.

curl <https://api.statuspage.io/v1/pages/xxx/incidents> -H "Authorization: OAuth yyyy" -X POST -d "incident\[name\]=PE outage" -d "incident\[status\]=investigating" -d "incident\[body\]=testing components" -d "incident\[component_ids\]=\["xxx"\]

"components":\[\],"created_at":"2021-07-19T17:42:26Z","impact":"none","impact_override":null,"incident_updates":\[{"id":"xxx","incident_id":"yyy","affected_components"**:null,**"body":"testing components","created_at":"2021-07-19T17:42:26.077Z","custom_tweet":null,"deliver_notifications":true,"display_at":"2021-07-19T17:42:26.077Z","status":"investigating","tweet_id":null,"twitter_updated_at":null,"updated_at":"2021-07-19T17:42:26.077Z","wants_twitter_update":false}\]


author: First Last
body: hi Rahul, do you have an update for me?


author: First Last
body: Syntax of -d "incident\[component_ids\]=\["xxx"\]" is incorrect. When i used -d "incident\[component_ids\]=xxx" it worked. This ticket can be closed.
Add multiple subscribers via the API
Asked by ServicedeskS:

Hello,

I got a question about the Statuspage API. I'm trying to import a list of subscribers via the API.

Is it possible to add multiple subscribers in a single API request?

My syntax at the moment looks like this:

{  
"subscriber":{  
"email": "some email",  
"skip_confirmation_notification": "false",  
"component_ids": \[  
"id1",  
"id2",  
"id3"  
\]  
}  
},  
{  
"subscriber":{  
"email": "some mail 2",  
"skip_confirmation_notification": "false",  
"component_ids": \[  
"id1",  
"id2",  
\]  
}  
}

With this input, I get a error 400 back. Also when I merge the second part with the contents in the first part it does not work. When I only use the first subscriber part it works fine.

Looking forward for the response.

-Ivo


Answers:
author: Rahul S
body: Hi there,

Our [subscriber API](https://developer.statuspage.io/#operation/postPagesPageIdSubscribers) currently creates only one subscriber at a time. If you wish to create multiple subscribers at time then you'd need to include a loop and call the API {# no of subscribers} times. This would involve custom scripting, which is something we do provide support for.

Might we suggest to use our import subscriber option from the Statuspage subscribers UI? You can find more info on the same: <https://support.atlassian.com/statuspage/docs/import-subscribers-via-csv/>


Tags: cloud
How to show the same component shown across multiple status pages?
Asked by Ashley y:

For customers with multi-tenant service, we have the same component shown across multiple pages. Is there any way to cross-link the same component across multiple status pages?


Answers:
author: Scot Wilson
body: Hi Ashley!

In order to share components across multiple statuspages they would need to be created as [third-party components](https://support.atlassian.com/statuspage/docs/add-a-third-party-component/), where they will be available to any statuspage that would like to include the nominated components on their page. You'll need a statuspage to host these third-party components, and when you update their status, it will automatically show the updated component status on the statuspages including this component.

You could also consider an [Audience Specific Page](https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/), where you can grant access to different sets of components to different users, allowing you to segment out your components to different customers.

Cheers,  
Scot.

comments: author: Ashley y
body: Hi Scot,

Thanks for sharing. Where can I learn about the specific third-party components that allow you to add the same component across multiple status pages? Can I also try this out using the Statuspage (I have a personal account)?


author: Scot Wilson
body: Hi Ashley,

Our support page about third-party components is [here](https://support.atlassian.com/statuspage/docs/add-a-third-party-component/). To create third-party components that could be consumed on another statuspage, you will need to create them on a public statuspage, and then [contact our support team](https://support.atlassian.com/contact) to have us enable that Statuspage as a source of third-party components.

Your components would now be able to be included on anyone's statuspage - including the client-specific pages for your customers, or even on your customers own statuspage if they want to report on your component availability to their customers.  

Cheers,  
Scot


Tags: cloud
customising reminders
Asked by TLT:

Can I change the default reminder to 7 days before? I am using the trial version and I could only see the option for "An hour before". Essentially I would like to send a planned outage notification to users 7 days before as advance notice, and then 1 day before as final notice.

Does statuspage provide the functionality to achieve this?


Answers:
author: Siddhartha Mohapatra
body: *** ** * ** ***

Hi There,   

Good Day Hope you are doing good!  
This is Siddhartha from Statuspage, Happy to help you!   

Unfortunately, as per the current product architecture, the maintenance reminders are set to remind the subscribers an hour before the maintenance start. However, we have a feature request opened for the same.  

Let us know if you have any other questions :smile:

**Siddhartha Mohapatra**   
Senior Cloud Support Engineer  
![](https://wac-cdn.atlassian.com/dam/jcr:4d5bf146-aa3a-453a-8628-28bdcf1f26a9)  
[Learn new skills with Atlassian Training \& Certification](https://www.atlassian.com/university?utm_source=support_ticket&utm_medium=link&utm_campaign=select_support)

comments: author: Dave Simmons
body: Hello,

Is there an ETA on this feature request to change the maintenance reminder email schedule?

We have the same need to send reminders 7 days in advance and 24 hours in advance.

Thank you!


author: Siddhartha Mohapatra
body: Hello Dave,  

G'Day, hope you are doing well!   

Thank you for getting back to us. We appreciate your concern. Although this particular functionality is not currently available, we have a Feature Request that is under review by our engineering team.

If you're interested, you can find our feature implementation policy outlined in the following link:  
<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

Let us know if you have any other questions :smile:

**Thanks
Siddhartha Mohapatra**   
Senior Cloud Support Engineer  
![](https://wac-cdn.atlassian.com/dam/jcr:4d5bf146-aa3a-453a-8628-28bdcf1f26a9)  
[Learn new skills with Atlassian Training \& Certification](https://www.atlassian.com/university?utm_source=support_ticket&utm_medium=link&utm_campaign=select_support)

<br />

<br />


Tags: cloud
Migrate Public StatusPage to Private StatusPage
Asked by Nancy Freeman:

Hi Atlassian

Is it possible to change/migrate my public status page to a private status page? I don't care about losing page subscribers in the transition.

TY


Answers:
author: Chris DeGidio
body: Hi Nancy!

We can definitely help you with this. Please just submit a ticket under the Statuspage Product at support.atlassian.com. Please include all page information in the request :)

Thanks so much


Tags: cloud
Statuspage URL and Custom domain
Asked by Jennifer Germano:

I'm looking into setting up our custom domain. As of now, I've been using the default Statuspage URL. If I set up the custom domain will the statuspage URL still work?


Answers:
author: Chris DeGidio
body: Hi Jennifer,

Your Statuspage.io subdomain will still work after implementing a custom domain.

Please let us know if you have any further questions or concerns.

comments: author: leonie.andelfinger
body: Hello Chris,

how many times can the custom URL be changed? Is there a limit?


Tags: cloud
Procedure for Integrating SSO(Single Sign On) with Statuspage.io?
Asked by Bulusu Venkatesh:

Please tell me about the SSO(Single Sign On) Integration with Statuspage.io?

what configurations needed from the user side?

what configurations will be provided by the statuspage.io team?


Answers:
author: Chris DeGidio
body: Hi Bulusu,

Statuspage.io accounts recently went through migration into Atlassian identity-backed accounts so now public Statuspage pages will now be integrated with SSO on the Atlassian access side.

Here are the docs to get you up to speed on Atlassian Access: <https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/>

Please let us know if you have any further questions or concerns.


author: Bulusu Venkatesh
body: Hi Chris,

Thanks for your answer. Had one query on SSO Integration-

1. Can we integrate public pages using SAML SSO so that we can login only if we are authenticated by our company's Identity provider / credentials?

comments: author: Chris DeGidio
body: Hi Bulusu,

Yes, with Atlassian Access. Within that doc it covers the Atlassian Access basics and how to get SAML SSO up and running with Atlassian cloud products.


Tags: cloud
what is the up time availability guarantee?
Asked by Bulusu Venkatesh:

Hi,

I would like to know the up time availability guarantee that StatusPage.io give to its customers?


Answers:
author: Chris DeGidio
body: Hi Bulusu,

This is covered within the following documentation pieces:

<https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/>

Please let us know if you have any further questions or concerns.


Tags: cloud
which emailId to be used for sending email to subscribers?
Asked by Bulusu Venkatesh:

Now my subscribers are receiving email's from Statuspage emailId. After Subscribing to a paid version of Statuspage. can i customize the emailId to my emailId instead of Statuspage's for sending email's to my subscribers for status of a component?


Answers:
author: Chris DeGidio
body: Hi Bulusu,

You are able to edit the send from email. This is covered in the documentation here: <https://support.atlassian.com/statuspage/docs/customize-email-notifications/>

Please let us know if you have any further questions or concerns.

comments: author: Bulusu Venkatesh
body: Hi Chris,

Thanks for letting me know about this feature.

I do have one more concern if my subscribers will be getting email for status of a component from statuspage emailId. will it be always from same statuspage emailId everytime or different one?


author: Chris DeGidio
body: Hi Bulusu,

Customizing the send from email should alter the emails during any notification event from Statuspage.


author: Bulusu Venkatesh
body: Hi Chris,

My question is different.

I am just asking without customizing will i get statuspage notifications during an event from same statuspage emailId everytime or a different one everytime?


author: Bulusu Venkatesh
body: Hi Chris,

I am still awaiting your response.


author: Chris DeGidio
body: Hi Bulusu,

Sorry for missing that. The email will come from statuspage.io domain for the email notifications.

Please let us know if you have any further questions or concerns.


Tags: cloud
Does the statuspage allow you to notify subscribers when a status changes from operational?
Asked by Sara Pammant:

It looks like statuspage bases notifications to subscribers based off incidents that are created. What if we do not have an incident created yet, but our automation triggers a status for one of our services to change and we want our subscribers to be notified right away before an incident is manually created?


Answers:
author: Jesse Klein
body: Hello Sara,

Welcome to the community and thank you for your question regarding sending notifications out for component changes.

Unfortunately, we do not trigger notifications on component changes. It only sends notifications when there is an incident in play. The reason for this is because we want the most important things to trigger notifications and sometimes, especially with automation, component changes could cause a lot of notifications to go out and cause fatigue for the end user.

If you need to send notifications out to your customers, then we recommend having an incident go out. Hopefully that helps you out but please let me know if you have any additional questions. I hope you have a wonderful day!

Regards,

Jesse


Tags: cloud

jira-software

jira-software-cloud
manage the components using slack
Asked by maximiliano:

Is there any way to trigger the components using slack channel?

I want to trigger the components or create incidents without go to the statuspage directly.

I use datadog for system metrics and slack integration.

thanks,

Max


Answers:
author: Daniel Eads
body: Hi [@maximiliano](/t5/user/viewprofilepage/user-id/4458443) !

The current Slack integrations directly from Statuspage only support notifications; that is - they don't update Statuspage from within Slack right now.

A [previous discussion on the Community here](https://community.atlassian.com/t5/Statuspage-discussions/Managing-Statuspage-incidents-from-Slack/td-p/1099480) mentions a third-party tool while talking about the functions of the current Slack integration. That third-party integration seems to be offline now, but I've located some others that seem to fill the same purpose. Do note, all these integrations have a combination of free/paid plans behind them:

* [Zenduty](https://atlassian.slack.com/apps/AH4BR5BQF-zenduty?tab=more_info)
* [xMatters](https://atlassian.slack.com/apps/AANP3QSBG-xmatters?tab=more_info)
* [Alert Mixer](https://atlassian.slack.com/apps/ADJ5GU1NU-alert-mixer?tab=more_info)

If you prefer to stick with Atlassian-only integrations, it's worth noting that the **OpsGenie** app for Slack [enables bi-directional communication with OpsGenie](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/). You could create an OpsGenie alert directly in Slack, which can immediately ping/text/call the appropriate engineer. As part of the OpsGenie actions, [you can have Opsgenie automatically update Statuspage](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/) (for example, when the OpsGenie alert is acknowledged by whoever is on-call). Depending on your team size, the possibility of having on-call schedules with this setup can help ensure people actually disconnect on their vacations! OpsGenie comes bundled if you have a Jira Work Management subscription already, or can be used as a standalone service for incident management.

Cheers,  
Daniel \| Atlassian Support

comments: author: maximiliano
body: Hi Daniel, thanks for this info. the free plan of OpsGenie have that integration?

thanks,

Max


author: Daniel Eads
body: Yes it does! The OpsGenie \<-\> Statuspage integration can be added from the OpsGenie team dashboard if you're using Opsgenie's **Free** or **Essentials** plans. The Slack \<-\> OpsGenie integration is included at all tiers, as [listed in the ChatOps Integration section on the OpsGenie pricing page](https://www.atlassian.com/software/opsgenie/pricing). Note that there's a second ChatOps for Incident Management feature on the paid plans - this feature is for spinning up a whole Slack channel around specific incidents - and it's not strictly what you need for the case you've outlined. The free tier will get you going!


Tags: cloud
Crowd 3.0 Tomcat Version ?
Asked by Dharmender Singh:

Hi,

Is there any page or documentation where I can the see Tomcat version with respective of Crowd version ?

Something like this :

Crowd Version 2.9.1 \| Tomcat Version 7.0.69.0

If not, could anyone share the Tomcat version for Crowd 3.0.

Thanks \& Regards

D.Singh


Answers:
author: AnnWorley
body: The [Supported Platforms](https://confluence.atlassian.com/crowd/supported-platforms-191851.html) for each version of Crowd lists the Tomcat version. For Crowd 3.0.x it is Apache Tomcat 7.0.69.

comments: author: Dharmender Singh
body: Thanks Ann Worley :)


author: Frank
body: Sadly, this is not true anymore. The link to the Supported Plattforms doesn't list the Tomcat version (anymore?)
How to import internal directory to LDAP?
Asked by mellow_mendez:

Hello, How can I import users from my old internal directory in crowd to newly installed LDAP? When I use the Directory Import the error says "User Encryption Algorithms must match between directories".


Answers:
author: Mallmann
body: Hi, Mellow.

The only option to migrate your internal Crowd users to LDAP is if you use a **Delegated LDAP Directory**. Can you confirm if that's the case?

If so, please go ahead and follow the steps outlined in this KB article to get it done: <https://confluence.atlassian.com/crowdkb/how-do-i-migrate-crowd-internal-directory-users-to-a-delegated-ldap-directory-391086175.html>

Let me know if you have any questions! :)

- Mallmann
Vulnerability struts2-core-2.3.20.1.jar
Asked by Asif Khan:

struts2-core-2.3.20.1.jar this file has serious vulnerability, is there a fix available from Atlassian, this file is in may locations see below

/opt/atlassian-crowd-2.8.4/crowd-webapp/WEB-INF/lib/struts2-core-2.3.20.1.jar

* Installation Path:

/opt/atlassian-crowd-2.8.4/demo-webapp/WEB-INF/lib/struts2-core-2.3.20.1.jar

* Installation Path:

/opt/atlassian-crowd-2.8.4/crowd-openidserver-webapp/WEB-INF/lib/struts2-core-2.3.20.1.jar

* Installation Path:

/opt/atlassian-crowd-2.8.4/crowd-openidclient-webapp/WEB-INF/lib/struts2-core-2.3.20.1.jar


Answers:
author: Bruno Vincent
body: Hi Asif,

Yes, there is a fix available. You will actually need to upgrade your Crowd installation. Please take a look at this page: <https://confluence.atlassian.com/crowd/crowd-security-advisory-2017-03-10-876857916.html>
Crowd does not boot up.
Asked by Chris:

Went over the license limit for Crowd. After removing users from Active Directory, Crowd server was restarted and this happened: {#toc-hId-1762890051}
------------------------------------------------------------------------------------------------------------------------------------------------------

HTTP Status 404 - /crowd/ {#toc-hId--789266910}
-----------------------------------------------

*** ** * ** ***

**type** Status report

**message** ++/crowd/++

**description** ++The requested resource is not available.++

*** ** * ** ***

### Apache Tomcat/7.0.69 {#toc-hId-757029920}


Answers:
author: AnnWorley
body: [@vivuu](/t5/user/viewprofilepage/user-id/379048) From the looks of this other thread, you were eventually able to start Crowd in the test environment:

[Crowd Test environment Setup](https://community.atlassian.com/t5/Crowd-questions/Crowd-Test-environment-Setup/qaq-p/671762)

If not, please let me know, I am happy to help.


author: AnnWorley
body: Hi Christian,

A similar issue was reported by someone with the same email domain as you: [http://localhost:8095/crowd/console/ 404 error](https://community.atlassian.com/t5/Crowd-questions/http-localhost-8095-crowd-console-404-error/qaq-p/643989#U644010)

I have asked him to check the file system permissions on the Crowd home directory.

If you are both reporting different issues, or would prefer me to answer on this thread, please let me know, otherwise, I will keep replying to [@Bryan Spaulding](/t5/user/viewprofilepage/user-id/812809).

Thanks,

Ann

comments: author: vivuu
body: We follwed the below steps and getting error.

1)Installed fresh instance of crowd in test environment.  
2) Copied the Crowd home directory to the Test Environment  
3) restord the Prod DB in Test SQlDB  
3) Edited the crowd.config .xml to point the test DB  
4) Restarted the Crowd service.  
But we are getting below error

"HTTP Status 404 - /crowd

type Status report

message /crowd

description The requested resource is not available.

Apache Tomcat/7.0.69"
Is "Identity Manager for Cloud" the same as Crowd for server?
Asked by Johannes Buverud:

In the US Summit, Atlassian introduced "Identity Manager for Atlassian Cloud":

<https://www.atlassian.com/enterprise/cloud/identity-manager>

Is this basically the same as Crowd for server?

<https://www.atlassian.com/software/crowd>


Answers:
author: Nic Brough -Adaptavist-
body: No, it's separate. As Cloud and Server diverge, their requirements for user management are changing, and Cloud is moving away from Crowd.

comments: author: Johannes Buverud
body: Hi Nic and thanks for your reply,

Are you saying that Crowd used to be available for Cloud?

It is only possible to buy it for Server, so I thought it was purely for Server.


author: Nic Brough -Adaptavist-
body: Cloud used to use a version of it, but it was never a product to buy, just used internally to Cloud.


author: Johannes Buverud
body: Ok, thanks for the clarification.

But what are the basic differences between the two? They are both SSO-tools, right?


author: Nic Brough -Adaptavist-
body: No, they're both identity management tools. SSO is an afterthought for them to be frank - it wasn't even in the first version of Crowd. Crowd is for managing people and groups in directories, external and internal to itself. Identity manager is not about directories, it's about direct identities - Atlassian accounts for example.


author: Johannes Buverud
body: I see.

Coming from the Remedy world, I miss (in Jira/Service Desk) the wide options of attributes stored on a user, readily available when working eg with incidents.

We are looking on using the Insight plugin for these extended attributes, but maybe Crowd is an option?


author: Nic Brough -Adaptavist-
body: I think I'd stick with Insight. Crowd doesn't do them really.


author: Johannes Buverud
body: Ok, thanks for your help!


Tags: cloud