youngmon/atlassian-qna huggingface dataset:
I seem to have lost my old account...
Asked by mail:

Infrequent user. Went to log in with email address associated with this account - it rejected. I think I mistakenly went throuhg sign up rather than forgot password, but seem to have created a second account with the same email.  

Yes, I'm confused too.  

Net result: can't access all my original trellos. And people I'm on shared trellos report not being able to see me at all as a user.  

Sorry... REally confused as to what I've done.


Answers:
author: Brittany Joiner
body: [@mail](/t5/user/viewprofilepage/user-id/5531510) you'll need to reach out to support, this isn't something we can help you with as we're just other trello users

comments: author: mail
body: Thanks. I didn't realise they didn't monitor any of this.  

I can't contact them unless I'm subscriber yes?


author: Brittany Joiner
body: [@mail](/t5/user/viewprofilepage/user-id/5531510) you should be able to use your email address associated with your trello account


author: mail
body: sorry i don't understand. To contact support, you mean?


author: Brittany Joiner
body: [@mail](/t5/user/viewprofilepage/user-id/5531510) yes, is it requiring you to login?


author: mail
body: I can log in to ask for support but there are no options that actually allow me to send in a query...


Tags: cloud

trello-cloud
?????? ??????? ??? ?????? 1599 ? ??????? ?? ??? ????!
Asked by Lyudmila:

++?????? ????! ??????? ??????, ??????? ?????? ? ????? ????? ? ??????? 1599 ?!++


Answers:
author: Alisson Sartor
body: ??????!

????? ?????????? ? ??????????!

??????? ?????? ????? ?? ?????? <https://support.atlassian.com/contact/#/>.

? ?????????  
???????  
????????? ??????


Tags: cloud

trello-cloud
Free Plan - number of workspaces - unable to add more
Asked by mifia:

Hello, we are using Trello free.

I want to ask you, because I could not find any topic / in the pricing page, like non information about limits of number of workspaces.

We have free accounts and using like 20 workspaces. But right now, we cannot add more (there is no button for that = I checked like whole application, it kinda disappeared).

Can someone say to us, what happened or if it is some sort of bug/or limitation?

Also one another question = I have starred boards and like before 2 months, I was able to drag n drop to set order for starred boards and right now it is not possible, something also happened with that function?

Thank you.


Answers:
author: Vongsawat
body: Every time this has come up in the forums, the answer seems to be no limits to the number of workspaces.  

Have you tried logging in on a different browser / incognito mode? Maybe some extension is messing with the UI? (I discovered that my adblocker makes the delete board button invisible for instance, only discovered when I check in incognito mode)

Nevermind. The button is missing for me as well, and it doesn't come up in incognito. But I did find it.

Click on your icon in the top right. Apparently they moved Create Workplace to this wholly out of place location.... between Billing and Help

Why, Trello?........

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332461i751F37D70E772EA9/image-size/large?v=v2&px=999 "image.png")

comments: author: mifia
body: Thank you. I've fond it finally (Its little stupid UX / Move from Good UX to shit :D).

PS: Don't you know anything about drag n drop moving? In the starred boards I was able to make order with drag n drop, but lately, again, this changed and I am unable to make order for my starred boards ://


author: Vongsawat
body: Hm.. I don't really use Starred boards much..

But I can still drag\&drop the starred boards in the 'Starred' drop down at the top of the screen?

So either they got rid of the drag\&drop functionality in a different place, they're doing phased roll outs, or AB testing I guess.


author: Vronik
body: Hi

Look at this

<https://trello.com/pricing>

In the free plan you can only have a maximum of 10  
Please, if the answer has helped you, accept it so that it can help other people  
Thank you

comments: author: Vongsawat
body: What's with the rise of (what I am assuming is) AI answers lately.. mainly incorrect answers at that..

The question is on workspace limits, not collaborator limit


Tags: cloud

trello-cloud
Por que n?o consigo recolher listas em minha conta gratuita?
Asked by Fagner Cabral:

Eu tenho uma conta gratuita em um amiga minha tamb?m tem uma conta gratuita. Ela tem dispon?vel a op??o de recolher listas e eu n?o tenho. Preciso saber o porqu? dessa diferen?a.


Answers:
author: Alisson Sartor
body: Bom dia, Fagner!  

Essa fun??o foi introduzida em mar?o para usu?rios dos planos standard e premium aonde foi criada a possibilidade de colocar cores nas listas e a op??o de collapse, voce pode ver mais detalhes na documenta??o abaixo  

<https://support.atlassian.com/trello/docs/adding-lists-to-a-board/#Personalizing-your-lists>  

Atenciosamente  
Alisson  
Trello Support


author: Melo
body: Oi [@Fagner Cabral](/t5/user/viewprofilepage/user-id/5531198) bem vindo a comunidade.

N?o estou certo de qual fun??o espec?fica voc? est? se referindo, mas supondo que o produto seja o mesmo, as diferen?as na visualiza??o podem estar relacionadas ? forma de acesso. Isso pode incluir o navegador que est? sendo utilizado, a vers?o do aplicativo (incluindo diferen?as entre Windows e Mac OS ou outro OS), entre outros fatores. Outra possibilidade s?o as configura??es ou os power-ups, que podem adicionar fun??es extras.

Obrigado,

Melo


Tags: cloud

trello-cloud
Upgrade my license, but not to the whole team
Asked by Mart?n Barrios:

I would like to upgrade my account to Premium, but I can?t find a way to doit without upgrading the whole team.

I just want to upgrade MY account only..

can anybody help please?


Answers:
author: Vongsawat
body: In Trello, subscription tiers are not attached to an account, but to a workplace. So no, you cannot just upgrade your own account.

At most, you can set it up so you have a Premium workplace where you are the only billable member. And your team can be guests on specific boards. But the moment they are in multiple boards of the Premium workplace, you'll get billed.  

Really depends on the use-case, but its pretty limited unless you're willing to pay for the team. Or for some of the team, depending.


Tags: cloud

trello-cloud
How can I connect Slack and Trello porperly
Asked by Yu Saotome:

I am currently having trouble connecting Slack with Trello.  
It will be very helpful if you can teach me how to solve the issue.  

* I only can choose one workspace board (I'm using two and both are already linked with slack)
* I can send message from Trello to Slack
* I want to disconnect Slack with one of the workspace (I don't want to delete the entire workspace)


Answers:
author: Caity
body: Hi! For the first question, are you trying to connect to Slack from within Trello, or to Trello from within Slack? Or both? Can you tell me more about how you're trying to use them together?

For your second question, there isn't a way to send a regular Slack message from Trello, but you can send a Trello card to someone in Slack using the Slack Power-Up in Trello. After you've installed the Power-Up, there will be a Slack button on the card back with some options:

![Screenshot 2024-06-28 at 5.12.13?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332530i233D09E10D9CEE39/image-dimensions/294x276?v=v2 "Screenshot 2024-06-28 at 5.12.13?PM.png")

For your third question, there are a couple of ways to do this:

1. In Trello, go to the settings page for your Trello Workspace. Then, under **Slack workspaces linking** , you should see the Slack workspace that's linked. From there, you can click the **Change** button and then **Unlink**.
2. You can also use enter "/trello unlink-team" in Slack to un-link the Trello Workspace.


author: Brittany Joiner
body: [@Yu Saotome](/t5/user/viewprofilepage/user-id/5530484) technically you can build automation to send a message to Slack, but you'll need to define that automation:   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335100iA43D4A2E03826DA7/image-size/large?v=v2&px=999 "image.png")

comments: author: Brittany Joiner
body: [@Yu Saotome](/t5/user/viewprofilepage/user-id/5530484) if you found this helpful, would you mind accepting so folks looking for the same thing know there is a solution in here?


Tags: cloud

trello-cloud
can bussiness owners share a trello account
Asked by David Jones:

can bussiness owners share a trello account


Answers:
author: Gaurav Kataria
body: Atlassian's Terms and Conditions prohibit sharing of accounts. Each user needs to have their own account.


author: Nicolas Grossi
body: [@David Jones](/t5/user/viewprofilepage/user-id/5531115) Welcome you might take a look at this link: <https://community.atlassian.com/t5/Trello-questions/My-company-has-a-business-class-account-Can-I-create-a-personal/qaq-p/1309306>

HTH

Nicolas


Tags: cloud

trello-cloud
Todos os meus quadros desapareceram
Asked by Olga Edi?lica Ramos Saraiva Vieira:

Estou desesperada! Todos os meus quadros desapareceram....

Como fa?o para recuperar meus quadros?

I'm desperate! All my paintings disappeared.... How do I recover my paintings?


Answers:
author: Alisson Sartor
body: Bom dia, Olga!  

Verifiquei que voce abriu um ticket ja est? sendo tratado com o time de customer advocates, qualquer duvida mais estou a disposi??o  

Atenciosamente  
Alisson  
Trello Support Team,


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
Search for new cards not working
Asked by kmcclivereed:

Today I created a copy of a card and edited the new card, including changing the card title. The new and old card still shared the same word ("working") in their titles. When I searched for the new card with the term "working," it did not come up in the results, though the old card still did. I refreshed the page and retried, no dice. The new card did not come up in the results until I shut Trello down completely and reopened it. I then repeated this with another pair of cards. Same results, except I had to shut Trello down twice before the problem resolved.

I researched the community and found the thread addressing the same problem from 2019. However, it doesn't help me because the solution was that it was a system problem that was repaired. If that's what it is now, I'm trying to get the problem on Support's radar since the support request page just points you to guides or this community. Confirmation that others are having the same/similar issue would be welcome.


Answers:
author: Brittany Joiner
body: If you don't shut down Trello but just wait that same amount of time does it appear? Wonder if it just takes time for the API to pick up the new card.

And are you using search or filters? (Ie search bar at the top of the page or going to the filter menu and then typing keywords?)


Tags: cloud

trello-cloud
Need to export a Trello board to individual PDF files (one per card)
Asked by Drew Smith:

I have a Trello board with over 700 cards. I would like to export a copy of the board to a folder of PDF files, one file per card.   

I have tried the Board Export power-up, but so far as I can tell, I can use that only to export a single PDF file of the entire board (meaning one PDF file of over 700 pages).

Is there a process for obtaining the output that I need?


Answers:
author: Alonso Rojas
body: Hi Drew!

I don't know if there is an easier way, but you could try export the board as JSON and then use a Python script to parse the JSON file and extract the card information, in the same script you could use fpdf or reportlab to create a PDF file for each card.

I hope this helps!


Tags: cloud

trello-cloud
How to hide unnecessary icon on map view
Asked by Will:

It's good that we can manage the card on map view, but the default map view has too many unnecessary icons on it, which made cards less obvious, is there anyway to turn off or hide other icons than card? Thanks!


Answers:
author: Brittany Joiner
body: [@Will](/t5/user/viewprofilepage/user-id/4880780) what other icons are you seeing on the map?


Tags: cloud

map-view

trello-cloud
How to import a json file in trello
Asked by Pedro Merino Govela:

```
I have a new dashboard in a different account and I want to import the old dashboard from my old account.
```


Answers:
author: Alonso Rojas
body: Hello Pedro

If I'm not mistaken, importing a JSON file directly into Trello is not supported natively. However, you can use a combination of Trello's API and some code to import the JSON data from your old dashboard into your new Trello board

Something like this could work:  

#### import json
import requests {#toc-hId-346891471}

#### # Your API credentials
API_KEY = 'your_api_key'
TOKEN = 'your_api_token' {#toc-hId--1460562992}

#### # New Trello board details
BOARD_ID = 'your_new_board_id' {#toc-hId-1026949841}

#### # Load JSON data
with open('path_to_your_json_file.json', 'r') as file:
data = json.load(file) {#toc-hId--780504622}

#### # Function to create a list
def create_list(name, board_id):
url = f"[https://api.trello.com/1/lists?name={name}\&idBoard={board_id}\&key={API_KEY}\&token={TOKEN](https://api.trello.com/1/lists?name={name}&idBoard={board_id}&key={API_KEY}&token={TOKEN)}"
response = requests.post(url)
return response.json()\['id'\] {#toc-hId-1707008211}

#### # Function to create a card
def create_card(name, desc, list_id):
url = f"[https://api.trello.com/1/cards?name={name}\&desc={desc}\&idList={list_id}\&key={API_KEY}\&token={TOKEN](https://api.trello.com/1/cards?name={name}&desc={desc}&idList={list_id}&key={API_KEY}&token={TOKEN)}"
response = requests.post(url)
return response.json() {#toc-hId--100446252}

#### # Create lists and cards on the new board
for list_data in data\['lists'\]:
list_name = list_data\['name'\]
list_id = create_list(list_name, BOARD_ID)
for card in data\['cards'\]:
if card\['idList'\] == list_data\['id'\]:
card_name = card\['name'\]
card_desc = card.get('desc', '')
create_card(card_name, card_desc, list_id) {#toc-hId--1907900715}

#### print("Import completed successfully.") {#toc-hId-579612118}

I hope this helps you.

Alonso.-


Tags: cloud

jira-service-management

trello-cloud
Trello Rules page is blank
Asked by Eric Oriol:

Hi Trello Team and All,

One of my associates is encountering an issue where the Trello Rules screen appears blank.

When he uses my laptop and logs in as himself, it works fine. However, when he uses his own laptop at home or on a different network, the screen is blank.

Do you have any advice on how to resolve this issue?

Thank you.


Answers:
author: Brittany Joiner
body: [@Eric Oriol](/t5/user/viewprofilepage/user-id/5530968) could those networks have some firewalls or something blocking that? What happens if he uses his laptop on the same network you use your laptop? If it still doesnt work, does his laptop have any chrome extensions or anything that could be interfering with the page?


Tags: cloud

trello-cloud
Hello. I need help with payment. I can?t add a card
Asked by Alimardanov Ismail:

Card


Answers:
author: Dave Rosenlund _Trundl_
body: Hello, [@Alimardanov Ismail](/t5/user/viewprofilepage/user-id/5530969) ? And welcome to the Atlassian Community.

The community is (mostly) comprised of Atlassian customers like you. It's a peer network of Atlassian users. As such, we cannot help you with billing and payment-related issues.

For that, you will need to raise a ticket with the Trello billing \& payment support team.

See the bottom of this page:

#### [Get help with Trello](https://trello.com/contact#/) {#toc-hId-346891628}

Goog luck,

-dave


Tags: cloud

trello-cloud
Trello Premium
Asked by Andi Boaro:

Gostaria de saber mais sobre o Trello Premium para equipes: o que muda da vers?o gratuita, valor pago mensalmente por usu?rio, etc.

Aguardo.


Answers:
author: Sushant Verma
body: Hi [@Andi Boaro](/t5/user/viewprofilepage/user-id/5530912)   

Bem-vindo ? comunidade!

Trello Premium ? um plano de assinatura pago que oferece recursos e benef?cios adicionais al?m dos dispon?veis na vers?o gratuita do Trello. Aqui est? uma vis?o geral das altera??es e pre?os associados ao Trello Premium para equipes.

Voc? pode verificar o recurso e os pre?os aqui: <https://trello.com/pricing>

Cumprimentos,  
Sushant Verma


Tags: cloud

trello-cloud
Cannot change date
Asked by larslinq:

Since today it is not possible to change the date format to UK/Danish dd/mm/yy  
It stays in the AM/PM format whatever langauage I choose.

Its is a major problem for us because we export the data and now its in an unsupportet format  

Its a problem on the desktop app an all devices, but also on the website, but not on the mobile app... yet

Please advise


Answers:
author: Mutya A
body: Hi there!

Setting your account Language to **English (UK)** will cause Trello to show Monday as the first day of the week, show dates as DD/MM/YYYY, and use 24-hour time.

Check for the **Language** shown in Trello by logging into your Atlassian account at <https://id.atlassian.com/manage-profile> and then go to **Account preferences** and choose from the **Language** dropdown:  
<https://id.atlassian.com/manage-profile/account-preferences>

For more information: <https://support.atlassian.com/trello/docs/turning-on-international-timedate-formatting>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

dateformat

trello-cloud
want to send the board snapshot everyday via email
Asked by Ajinkya Khedkar:

i can only send the board snapshot ones a week. I want to send it every day at 7 pm


Answers:
author: Ajinkya Khedkar
body: I first schedule the the report as it is and the edited to set a everyday, it was that easy.


author: Brittany Joiner
body: [@Ajinkya Khedkar](/t5/user/viewprofilepage/user-id/5530621) i'm not sure how you would do the snapshots, but there are apps like Rewind's [Backup Power-Up](https://trello.com/power-ups/5f68db5b510db84238769710/backups-for-trello) and [Amazing Fields Power-Up](https://www.amazingpowerups.com/product/amazing-fields/) has a feature that will back up your boards. I don't know how to make it email them to you, but these make daily backups

comments: author: Brittany Joiner
body: [@Ajinkya Khedkar](/t5/user/viewprofilepage/user-id/5530621) Feel free to accept this answer if it helped - that way folks who are looking for the same can see there is a solution in here!  


author: Ajinkya Khedkar
body: i got it solve


Tags: cloud

trello-cloud
cl? de connexion
Asked by Nathy H?bert:

Bonjour, depuis peu, trello m'a demand? de cr?er une cl? de s?curit?. depuis que je l'ai fait, j'arrive ? me connecter avec mon ordinateur, mais plus avec mon t?l?phone. Or j'utilisais fr?quemment les deux.   


Answers:
author: Alisson Sartor
body: Bonjour! Y a-t-il un probl?me sp?cifique avec votre t?l?phone lorsque vous essayez de vous connecter ? Un message d'erreur ? Cela se produit-il sur votre appareil Web ou sur l'application Trello ?  

<br />

Kind regards  
Alisson  
Trello Support Team  


Tags: cloud

trello-cloud
e mail notification when due date is moved
Asked by Dussart:

Hi,  

I have the premium plan for trello.  

I added the automation : when a due date is moved by anyone, send an email notification to "\*\*\*\*\*\*\*\*\*\*\*@\*\*\*\*.com" with the subject "a due date has been move".  

And in the principal message, i would like to specify the name of board and the name of the card where the due date has been moved. How can i do that ?  

Thank you in advance


Answers:
author: Brittany Joiner
body: [@Dussart](/t5/user/viewprofilepage/user-id/5530586) you'll want to use Butler/Automation Variables to do this! You can learn more about them here: <https://support.atlassian.com/trello/docs/automation-variables/>

But specifically you want to update the email content in that automation to say {cardboardname} - {cardname} moved to {cardduedate}

comments: author: Brittany Joiner
body: [@Dussart](/t5/user/viewprofilepage/user-id/5530586) if this answer helped, Feel free to accept it! That way folks who are looking for the same can see there is a solution in here!  


Tags: cloud

trello-cloud
Order of Power-Ups determined inside the Trello card
Asked by Antonio Panea Pastor:

Hi everyone,

I have a quick question. Some users have been asking about reordering the sections inside the Trello card, such as placing one Power-Up before another or moving the checklist below or above them. Do you have any idea how the order of Power-Ups is determined inside the Trello card?

Thanks


Answers:
author: Lena Yasienieva
body: Hi Antonio!

Regarding the order of Power-Ups inside a Trello card, they are placed in alphabetical order.

As for reordering sections inside a Trello card, you currently can't do that. However, many users have expressed interest in this functionality, and I've added your request to the existing suggestion here: [TRELLO-268](https://jira.atlassian.com/browse/TRELLO-268).

I recommend visiting the suggestion, logging in with your Atlassian account, and clicking **Start watching this issue** on the right panel. This will help our product and engineering team understand which functionalities our users are interested in. Additionally, you'll receive email notifications when the ticket is updated by our product team.

I hope this helps!

Lena


Tags: cloud

trello-cloud