youngmon/atlassian-qna huggingface dataset:
Confluence Bug, unable to show spaces.
Asked by Vanessa Camargo:

Hi Confluence community,

Today when logging in to my account, confluence started showing bugs in the pages of different spaces, and now I can't even see the spaces.

![Screenshot 2023-01-13 121007.png](https://community.atlassian.com/t5/image/serverpage/image-id/234280iD9BBB1F764AD1785/image-size/large?v=v2&px=999 "Screenshot 2023-01-13 121007.png")

In the case of the spaces I already had open, it isn't showing the pages, and shows this pop-up

![Screenshot 2023-01-13 121205.png](https://community.atlassian.com/t5/image/serverpage/image-id/234281i7FCACAA165C286E0/image-size/large?v=v2&px=999 "Screenshot 2023-01-13 121205.png")

I would appreciate any help with this issue.


Answers:
author: Ollie Guan
body: Hello all,

The team is currently investigating the situation to recover the service to a normal state.  

Further updates will be shared as they are made available.

<https://confluence.status.atlassian.com/>


author: Youngbaek Kim
body: I'm having the same problem today. I wonder if this problem has been solved.

comments: author: Ollie Guan
body: Get email notifications whenever Confluence creates, updates or resolves an incident.

<https://confluence.status.atlassian.com/>

![email.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/234286i2C4591AC4BB07627/image-size/large?v=v2&px=999 "email.jpg")


Tags: cloud

confluence-cloud
After changing Product URL, in Atlassian instance is there time limit for redirecting?
Asked by Padmini:

After changing Product URL, in Atlassian instance is there time limit for redirecting? e.g. if we changed the URL link from ABC.atlassian.net to BCD.atlassian.net , till what period of time this product url automatically redirect to old URL (ABC.atlassian.net)?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Padmini](/t5/user/viewprofilepage/user-id/4639969)

According to the documentation (<https://support.atlassian.com/organization-administration/docs/update-a-product-url/>) this change takes up to 5 minutes. It doesn't state anything about the period of redirection.

comments: author: Padmini
body: Thanks, Alex for quick reply,

You are right, I did not see any information on the document. I will create support ticket to get the confirmation on that.


author: Kamil Surowiec
body: Hi, Do you have some confiramtion about period? [@Padmini](/t5/user/viewprofilepage/user-id/4639969)


Tags: cloud

confluence-cloud
Parsing space permissions using ScriptRunner
Asked by Vamsi Kandala:

Hi,

I am using ScriptRunner Listeners to send me email notification whenever any space admin removes any permissions to any of the users in their space.

I used 'event.permissions' to capture what was removed and for which user. It is returning back something like this:

\[\[SETPAGEPERMISSIONS,0,null,XYZ123,null\]\]

Where 'SETPAGEPERMISSIONS' is the permission type and 'XYZ123' is the user whose permissions were removed.

Is there a way to parse this into two separate variables to capture the permission type and user affected? It looks like an array and I tried different combinations.

Thanks,  
Vamsi


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Vamsi Kandala](/t5/user/viewprofilepage/user-id/4392782)

Just to check, have you managed to solve this question?

If not, could you please share the code you currently use? I am requesting this so I can review it and try to provide a better solution.

Thank you and Kind regards,  
Ram


Tags: confluence-data-center

confluence-server

server
Does Confluence have a two-way writeup feature similar with Coda.io
Asked by Julienne Mae Anito:

We are looking for something similar with the feature described in this article:

<br />

<https://coda.io/@lshackleton/two-way-writeups-coda-s-secret-to-shipping-fast>


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Julienne Mae Anito](/t5/user/viewprofilepage/user-id/4997297)

Out of the box, no, this is not supported by Confluence. The good news is that you can use [various of apps from the marketplace](https://marketplace.atlassian.com/search?category=Utilities&hosting=cloud&product=confluence) to make something similar. TO be honest I haven't tried to re-create the specific request you have, but I believe this wouldn't be that hard in confluence with the use of apps.


Tags: cloud

confluence-cloud
Unable to Edit Unrestricted Page
Asked by Christopher Miller:

I am on a page with No Restrictions saying Everyone can view and edit this page. However, I do not have the edit icon. Please assist.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Christopher Miller](/t5/user/viewprofilepage/user-id/5120212) and welcome to the community,

Do you have the add page permission? Can you add or edit any other page on that space?

comments: author: Alex Koxaras _Relational_
body: > The Space permission is also set to unrestricted and I am not able to edit anything in the space.

Contact your space admin to give you the proper permissions.


author: Christopher Miller
body: The Space permission is also set to unrestricted and I am not able to edit anything in the space.
how to stop receiving emails from confluence?
Asked by bonnie zhang:

Hi,

I received emails from confluence every day, I checked my profile and I have not watched anything, also I turn off all email notification.

Can someone tell me how to stop these emails?

Thank you so much!


Answers:
author: Trudy Claspill
body: Hello [@bonnie zhang](/t5/user/viewprofilepage/user-id/5120078)

Welcome to the Atlassian community!

What type of notifications are you receiving specifically?

Can you share with us the screen that shows your email settings?

Have you been @ mentioned in the pages for which you receive email notifications?
Save a workspace table view to appear under 'Workspace Views' on Menu
Asked by Cat:

I would like to be able to define a Workspace table view, with the filters I want, and to save that view to be available in the left hand menu under Workspace Views - it looks like it is designed to go that way, with 'Workspace Table' in Italics.

I know I can create a filtered view and bookmark, but I want it to be available to me on the menu.


Answers:
author: Sagar Rao
body: Hello,

I agree! This would be a great feature to have, I will log a feature enhancement request on your behalf and hopefully, this feature will be released in future versions.

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>  
If you'd like to see our latest features and releases you can take a look at our dev board at <http://www.trello.com/dev>.  
Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.  
Thanks.

comments: author: Traci
body: One of my employees is able to save a workspace with her account, but the rest of us can't. This first image is her screen. Notice on the left under workspace views where it says "Sarah's list". She also has @kelleydesign..... in the upper left where we all have the trello logo. The second image is my screen. Is there a setting to allow the rest of us to save our workspace as well?

![Screen Shot 2022-01-21 at 10.54.31 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/179092iCDA265DF0E03753A/image-dimensions/214x237?v=v2 "Screen Shot 2022-01-21 at 10.54.31 AM.png")

![Screen Shot 2022-01-21 at 10.57.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/179093i8346D6BDC7A74A7C/image-dimensions/239x235?v=v2 "Screen Shot 2022-01-21 at 10.57.48 AM.png")


author: JESSICAP
body: The one who has the views is the admin, and the others aren't. I'm the admin in my company and I can set views. I'm able to set and save views for some people, but not everyone for some reason. That's the problem I'm in here trying to figure out right now. But I know that much at least :)
Slack PowerUp cannot send massage
Asked by Eos:

An error appears when you try to connect to the slack. (Slack Edit Power-Up settings)

![??? 49.png](https://community.atlassian.com/t5/image/serverpage/image-id/175963i95A4D5D6ADAF298B/image-size/large?v=v2&px=999 "??? 49.png")


Answers:
author: Kl?ra Zike?ov?
body: do you have relevant rights on both sides - Trello and Slack?

comments: author: Eos
body: OK There was a problem with the authority. Thanks for reply
recurrent tasks
Asked by Kl?ra Zike?ov?:

Hi, how do you solve a need to have recurrent tasks without manual creation as there is not a possibility to reapeat it as default? I have two solutions - both via butler automation. First is to move due date of relevent number of weeks on the date of original due date (so I recycle the original all the time) and second is that I create a new task from template and move the old task... Is there any other way? How do you proceed?


Answers:
author: Vero Rivas
body: Hi [@Kl?ra Zike?ov?](/t5/user/viewprofilepage/user-id/4435465)

Look at this post, maybe can help you

<https://help.trello.com/article/1068-using-the-card-repeater-power-up>

<https://planyway.com/help/features/recurring-tasks-in-trello>

Cheers

comments: author: Kl?ra Zike?ov?
body: Hi, thanks. Both addon, right? Will try it. Here is our butler solution:![recurrent task automation_trello_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/175982iC0CC998AC0F67355/image-size/large?v=v2&px=999 "recurrent task automation_trello_1.png")


author: Kl?ra Zike?ov?
body: "recycle" style...![recurrent task automation_trello_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/175983iFCE19BB2284E38BA/image-size/large?v=v2&px=999 "recurrent task automation_trello_3.png")
is there an esign integration?
Asked by Linus Langer:

because signatures are part of workflows does anyone have an esign integration or are there suggestions? pandadoc looks easy to use but pdf architech seems difficult...


Answers:
author: Alex W
body: Hi [@Linus Langer](/t5/user/viewprofilepage/user-id/3886096) - I'm not aware of any Power-Ups that have this kind of integration, would an Approvals Power-Up work for you? <https://trello.com/power-ups/5d408675aa4ba76abafabfc1/approvals-for-trello>

comments: author: Linus Langer
body: thanks. i'll check it out. in my work lots of things are revisited re-later. thanks thou for sure!
due dates
Asked by Nicole Hantz:

Is there a way to have different due dates for one board? For example, I have a checklist of past-due accounts. I add a comment for one of the past due accounts and want to follow up on that one account on Tuesday.. I have another past-due account in my checklist and add a new comment for that one and also want a follow-up but on Wednesday.

I can't figure out how to use a board to meet these needs. any suggestions?


Answers:
author: Nicole Hantz
body: Thank you both for taking the time to try to help me. Wish I could just talk to someone at Trello because it seems other features I have paid for are not working like the email (sendbot)

comments: author: Kl?ra Zike?ov?
body: I?d start with verifying you really have the premium plan, are you sure? isn ?t there a problem with renewal of licence or something like that? well you can always apply a ticket for support.


author: Kl?ra Zike?ov?
body: i do not have premium on my private board now and it offers me an upgrade in order to be able to assign dates and people... how do you see it on your board?

![trello_check list item assign.png](https://community.atlassian.com/t5/image/serverpage/image-id/177001iB6EEFF1B837D0829/image-size/large?v=v2&px=999 "trello_check list item assign.png")


author: Kl?ra Zike?ov?
body: I know you can have different due date for each item in the checklist if you have premium plan. I tested it within trial period. On free plan there is possibility to setup due date only for the whole task itself.

comments: author: Nicole Hantz
body: I have the premium plan. I also can not or do not show my email power up in my cards either....


author: Vero Rivas
body: Hi [@Nicole Hantz](/t5/user/viewprofilepage/user-id/4692980)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Trello-questions/Add-multiple-due-dates-in-Trello-card/qaq-p/886361>

Cheers

comments: author: Nicole Hantz
body: thank you I read it. Still didn't get me what I was looking for but sounds like maybe you just can't. It stated the ability to add them as custom fields but they do not send reminders which kind of defeats the whole goal. Any other suggestions?
Attach GMAIL by Cardbox feature not working
Asked by Anabella Benchimol:

Hello! Hoping someone can help!

I downloaded the Gmail for Trello Ad On. But Now i am trying to add a gmail thread to my Trello card and I get an error saying:

You can't view this personal inbox {#toc-hId--1187432210}
---------------------------------------------------------

You can ask @\[deleted\]. to share access with you. Have them go to "Settings," and click "Sharing." {#toc-hId-1300080623}
--------------------------------------------------------------------------------------------------------------------------

I can not find the correct place where to give access!

Thank you!!


Answers:
author: Ed McManus
body: Hi [@Anabella Benchimol](/t5/user/viewprofilepage/user-id/4692884) ! Thanks for asking. It should say the gmail address at the top of the "Attach" popup. If it doesn't show the right address, you can connect a new inbox by clicking the "Gmail by Cardbox" board button, then "+ New Inbox." Boards can have many Gmail accounts.

If you want all board members to access that particular inbox, you can change it to be a "Team inbox." (Right now it's a "Personal inbox.")

To do this, ask that user ( \`@xxxx\`) to click the "Gmail by Cardbox" board button, then "Settings" in the lower left, and finally change the "Sharing" setting for that email account.

I hope this helps!


author: Alex W
body: Hey [@Anabella Benchimol](/t5/user/viewprofilepage/user-id/4692884) - I think the Cardbox team would be best placed to help you as they created this Power-Up, you can reach out to them at support@getcardbox.com


Tags: gmail
Billing Question - still confused
Asked by Barbara C Phillips:

I pay for my workspace and I pay for guests. If I remove them as a guest and bring them on as a team member to the workspace, will they then have access to the boards in the workspace without additional charges (except for them as a workspace member?)

Or, since I'm already paying for them as a guest, can I add them to unlimited boards in the workspace?

I've read the articles but it's still not clear.

Thanks.


Answers:
author: Michael Pryor
body: You only pay for a person once per Workspace.

So if you are paying for them as a multi board guest, then you can add them to as many boards as you want, and you still pay the same amount.

Or you can make them a Workspace member and you'd pay the same amount. Once they are on more than one board or a member of the Workspace, it's the same fee no matter how many boards in the Workspace they are on if it is all the same Workspace.

comments: author: Barbara C Phillips
body: Thank you.

Someone said we pay for x # of boards per person.

This is helpful.


author: Aaryaman _Sunny_ Singhal
body: Hi! So if I have a "Standard" plan and I have one person in the workspace on 1 board, I will not be billed for them, right?

Is there anything I have to do to specifically invite them as a single-board guest rather than as in the workspace more generally?


author: Michael Pryor
body: To invite them as a single board guest, add them to the board.

<https://help.trello.com/article/717-adding-people-to-a-board>

To invite them to the workspace, there is a whole different Workspace Membership page.

<https://help.trello.com/article/710-setting-up-your-premium-workspace>


author: Vero Rivas
body: Hi [@Barbara C Phillips](/t5/user/viewprofilepage/user-id/4364290)

Look at this post, maybe can help you

[https://trello.com/en-US/pricing?\&aceid=\&adposition=\&adgroup=121044410619\&campaign=12739109987\&creative=514116091424\&device=c\&keyword=trello%20pricing\&matchtype=e\&network=g\&placement=\&ds_kids=p62988518814\&ds_e=GOOGLE\&ds_eid=700000001557344\&ds_e1=GOOGLE\&gclid=EAIaIQobChMIiKTH8uKX9QIVXo1oCR23QQMSEAAYAiAAEgJXP_D_BwE\&gclsrc=aw.ds](https://trello.com/en-US/pricing?&aceid=&adposition=&adgroup=121044410619&campaign=12739109987&creative=514116091424&device=c&keyword=trello%20pricing&matchtype=e&network=g&placement=&ds_kids=p62988518814&ds_e=GOOGLE&ds_eid=700000001557344&ds_e1=GOOGLE&gclid=EAIaIQobChMIiKTH8uKX9QIVXo1oCR23QQMSEAAYAiAAEgJXP_D_BwE&gclsrc=aw.ds)

But you can also contact trello support

<https://trello.com/es/contact>

Cheers

comments: author: Barbara C Phillips
body: Thanks but that's not answering the question. I will try to contact support again, but it generally takes DAYS for them to respond.


author: Michael Pryor
body: When you say it takes DAYS to respond, are you paying for Premium with Priority Support? and do you mean business days or every day? Just trying to track down if there's a mismatch between how quick we are responding to paying customers via Priority Support and what should be happening, or if this is just how long it takes for normal free/standard support queries (not counting weekends).
remove someone whos not on the team anymore
Asked by Jodi Santangelo:

How can I remove someone whos not on the team anymore? Apparently they can view my personal info as a result of automatically moving boards to workspaces. Thank you


Answers:
author: Andrea Crawford
body: Hi Jodi,

Welcome to the Atlassian Community!

[This page](https://help.trello.com/article/742-removing-people-from-a-workspace) lists the steps for removing someone from a Workspace.

[This page](https://help.trello.com/article/779-removing-a-member-from-a-board) lists the steps for removing someone from a board.

Hope this helps!
How to export photos attached from all cards from one board as a archive for a year for example
Asked by christian calmels:

I have 200 cards for each event of the previews year and i want to secure all photos attached on them in an archive on my hard disk.

How can i do this in a simple way or, better, in one time?

Thanks


Answers:
author: Alex W
body: Hey [@christian calmels](/t5/user/viewprofilepage/user-id/4692568) - you can't do this natively in Trello but the [File Manager Power-Up](https://trello.com/power-ups/60bd32bfc2fcaf094b4a9d49) by Tiny Power-Ups Club may help.

[@Adam Cao](/t5/user/viewprofilepage/user-id/4458333) - can you verify if it'll help with Christian's use case?

comments: author: Adam Cao
body: Yup, the File Manager Power-Up should do the trick although I wonder if it can handle that manager files since we have an upper limit on our bulk download. I'd be willing add support for larger bulk downloads for paying members though. ;)
Columns suddenly far too narrow in Brave Browser.
Asked by Sahor:

Hi. Since today, the columns in my Trello board are extremely narrow, with a lot of space between them. That's only in Brave Browser, which is my main browser. Firefox and Chrome display the columns normally. Any suggestions?


Answers:
author: Felix
body: Hi! We're seeing a few reports of this, and our current suspicion is that this is caused by a browser extension.

If you're having this issue, you'd help us figure out what's going on by letting us know the browser and version, as well as which (likely relatively popular) browser extensions you're using.

If you want to go the extra mile to help, you could disable each extensions in turn, and see if doing that (and subsequently refreshing your trello tab) fixes the issue. If you notice any one extension being a likely culprit, let us know!


author: Andy Gladstone
body: [@Sahor](/t5/user/viewprofilepage/user-id/4692542) welcome! This issue has come up a few times in the community over the past 24 hours. Check that you don't have any extensions or Trello add-ons running in the browser. While this is the first time I am seeing this issue related to Brave, it has been mentioned on Chrome and disabling the extensions has fixed the issue.

I am running in Chrome with no extensions and I have not seen this appearance issue surface. If I do and have hands on experience with it, I will certainly log back in and provide more guidance.

Good luck!

comments: author: Sahor
body: Thank you for your quick reply. Unfortunately deactivating the Trello extension didn't help with the column width, even after restarting my PC. Brave Browser is based on Chrome so it makes sense that it would have similar issues.


author: Sahor
body: ...or did you mean that I should deactivate *all* extensions?

That would be a bit more dramatic, as I need quite a few of them!
Problem with login 'Your account has been updated. Please check your email to continue using Trello'
Asked by Anne Maarbjerg:

I have not used my Trello account for almost 1 year, but I need to use it again now. But when I try to sign in I get the message 'Your account has been updated. Please check your email to continue using Trello'. I did check my email, but I find nothing. I can't seem to find a way to send the email again. What is wrong and what do I do? I created a profile on Atlassian, but that did not solve the problem.

![Sk?rmbillede 2022-01-03 113618.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/175848i743D3FBB0CC8DADD/image-size/large?v=v2&px=999 "Sk?rmbillede 2022-01-03 113618.jpg")


Answers:
author: Helle Bo Henriksen
body: I have this problem, too, and I have no idea how to solve it. I can't log in, but I need to be logged in to get in touch with support.... ehh...

I can't see where I can use the "don't have access to this e-mail" link as suggested in the answer above?


author: Nic Brough -Adaptavist-
body: Welcome to the Community!

Your "profile on Atlassian" may not match the details Trello has for your account. Your best bet is probably to use the "Don't have access to this email" link provided there.
Problem with command everyday + completed date + inactivity
Asked by Christina Roth:

Hi, I would ask for your help.

I have two boards a normal one for the team and an archive board for cards older than appr. two weeks (we are using this as calendar thus using normal archiving function wont work). I have created the second board so we can still see old jobs and who did then when while on the working board we have only a limited amount of cards.

I am using the command "every day at 10:00 am, move each card with a complete due date inactive for more than 12 days to list "archive" on board "Central FSE/FAS Archive board""

But it does not always seem to work. I had seen cards where the last activity was longer than 12 days ago (indicated on card activity) that were completed and still would not move. On other cards it works. Any idea?


Answers:
author: Theodoro Reato
body: Hi Christina,

Theo from the Trello Support Team,

I created a ticket for you, as I need private information to help you, let's talk there, ok?
SUGGESTION - Be able to edit permissions.
Asked by todrap:

I think you should add a way were a admin or owner can be able to add and disable permissions from members like taking away the permission to delete cards other than there own that will make community's more able to really interact with the members.


Answers:
author: Blair at Atlassian
body: Thanks for your suggestion!

In a Premium Workspace, we offer the ability for a board admin or a Workspace admin the ability to transition a board member to an [Observer](https://help.trello.com/article/732-adding-observers-to-boards) role, a read-only role on a Trello board. This would help prevent Observers from deleting cards and making other changes on the board where they're an Observer.

I'll share your feedback for other fine-tuned permissions with our team for consideration!


Tags: permission