youngmon/atlassian-qna huggingface dataset:
error en acceso a mi cuenta
Asked by Cynthia Rodr?guez de Jesus:

No puedo acceder a mi cuenta con mi correo cynthia.rodriguez1985@gmail.com, ya no puedo acceder a mis proyectos en la versi?n gratuita.


Answers:
author: Trudy Claspill
body: Hola [@Cynthia Rodr?guez de Jesus](/t5/user/viewprofilepage/user-id/5569399) ,

Bienvenido a la comunidad Atlassian.

Primero te recomiendo que edites tu publicaci?n y elimines tu correo electr?nico. Este es un foro de acceso p?blico. Los malos actores pueden ver la informaci?n y enviar spam a su correo electr?nico; de lo contrario, intentar?n causar problemas con ?l.

En segundo lugar, ?qu? sucede cuando intentas acceder a tu sitio Jira? ?Tuviste ?xito al iniciar sesi?n en el sitio? ?Te dice que no tienes acceso? ?Puedes entrar pero no ves ning?n proyecto?

?Cu?ndo fue la ?ltima vez que accedi? exitosamente a los datos?

Con los sitios gratuitos, si el sitio est? inactivo durante 120 d?as, Atlassian lo desactivar? y eventualmente lo eliminar?, seg?n esta documentaci?n.

<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/#Inactive-Free-products-will-be-deactivated>

---

Hello,

Welcome to the Atlassian community.

First I recommend that you edit your post and remove your email. This is a publicly accessible forum. Bad actors may view the information and spam your email otherwise try to cause problems with it.

Second, what happens when you try to access your Jira site? Are you successful in logging in to the site? Does it tell you you don't have access? Can you get in but you don't see any projects?

When was the last time you successfully accessed the data?

With free sites if the site is inactive for 120 days then Atlassian will deactivate the site and eventually delete it, as per this documentation.

<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/#Inactive-Free-products-will-be-deactivated>
> error accessing my account  
> I can't access my account with my email \*\*\*\*\*\*, I can no longer access my projects in the free version.


Tags: atlassian-accounts

data-center

jira-data-center

not-applicable
Jira Cloud not working with 2 Bitbucket On Premises instances - Only Primary works
Asked by Edward Ryan:

We recently moved our Jira to Jira Cloud. I set up the application tunnels with our 2 Bitbucket instances running on our servers. They show up as connected. The application links are also connected.

When I go to a Jira issue, I see the development section to create a branch but the link is for the primary Bitbucket instance. There is no way to switch to the other Bitbucket instance.

The old Jira Server would allow us to decide which Bitbucket instance to use. Is there a setting somewhere I am missing? Thanks.


Answers:
author: Edward Ryan
body: Turns out I didn't have smart commits enabled on the application link.


Tags: bitbucket-server

cloud

jira-cloud
Clientes n?o recebem as notifica??es feitas no item aberto
Asked by Juliana melo da silva:

Boa tarde!

Preciso saber o que devo ajustar neste caso: Cliente realiza a solicita??o de demanda via e-mail, onde ? direcionado corretamente para fila. Por?m, o mesmo n?o recebe as respostas do chamado no seu e-mail e o relator aparece travado em um usu?rio do Jira.

O que devo fazer para que as atualiza??es do chamado sejam direcionadas ao e-mail do cliente ? Quais as configura??es ?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Could you please clarify whether this is Jira software project or Jira service management project ?


Tags: cloud

jira-cloud

jira-service-management-cloud
Modifying Jira Filter to Include Only Features with specific Completed Tasks in Issue Links
Asked by Mauricio Nava:

I'm seeking assistance in modifying an existing Jira filter to capture a more specific set of issues. The current filter is as follows:

project in (XYZ, QWERTY) AND issuetype = Feature AND labels in (ABC) ORDER BY summary ASC, priority ASC, updated DESC

This filter captures features with the label "ABC" in projects XYZ and QWERTY, sorted by summary, priority, and updated date.

However, I would like to further refine this filter to only include features that have an associated Issue Links task with the word "ERB" in its summary or label, and where that task is marked as done. Specifically, I'm interested in capturing features that have a task linked to them with the "has to be done after" link type, where the linked task contains "ERB" in its summary or has the label "ERB", and where the linked task is marked as done.

I'm new to Jira, so any help in modifying the filter to capture this specific set of issues would be greatly appreciated!


Answers:
author: Lisa Forstberg
body: Hi [@Mauricio Nava](/t5/user/viewprofilepage/user-id/5569364) ,

Welcome to the community and welcome to Jira!

It seems you are on Jira data center. When exploring and learning JQL to filter for tickets in Jira the [JQL / advanced searching](https://confluence.atlassian.com/jiracoreserver/advanced-searching-fields-reference-939937719.html) documentation is a very good place to go for guidance.

You have a base filter that you want to narrow further based on the links to specific type of issues with a specific attribute.

the function offered in advanced searching is **Issue in LinkedIssues() .**This a good start, but the limitation is that you cannot within the brackets add an advanced subquery. Basically it only searches for linked to one specific issue, not many

Examples in the documentation:

* Find issues that are linked to a particular issue:  
  `issue in linkedIssues(ABC-123)`
* Find issues that are linked to a particular issue via a particular type of link:  
  `issue in linkedIssues(ABC-123,"is duplicated by")`

The addon [Scriptrunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter&tab=overview) offers more [advanced search with linked issues](https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/issue-links#id-.IssueLinksv8.2.0-linkedissuesof)

    issueFunction in linkedIssuesOf(YOUR SUBQUERY)

`First check if you have Scriptrunner installed. See if you can get a match on "issueFunction in" in your JQL query line.``If not...I am afraid the search options are too limited to perform what you are after.`

`all the best`

`Lisa`

` `


Tags: data-center

filter

jira-data-center

query
Jira Advance Roadmap doesn't show correct children for epics
Asked by David Leal:

We have a simple plan, with no filter, just to show:

Initiative -\> Epics -\> Story/Bug

I realized that in some cases not all epic children are visualized. After some research I suspect it happens when all epic children are in DONE status, I don't know why, it is counter intuitive for me, and I could not find a setting where to change it.

Here some examples:

View in Jira Advance Roadmap: The epic: IFR-369 shows no children issues:

![JAR_1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342020iE04FF2FC98EE8677/image-size/large?v=v2&px=999 "JAR_1.jpg")

but in the Jira timeline shows it has Jira issues:

![JAR_2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342021iA9519E9FB3F6FD7A/image-size/large?v=v2&px=999 "JAR_2.jpg")

There is a situation where it shows only pending work. For example: IFR-370:![JAR_3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342022i3E3A4C6403DB2EEE/image-size/large?v=v2&px=999 "JAR_3.jpg")

but in the reality the epic has more issues associated:

![JAR_4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342023i1068924A43EF1357/image-size/large?v=v2&px=999 "JAR_4.jpg")

It is not true that only shows pending work, the following epic shows the correct information: IFR-1465

![JAR_5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342024i612037AD535551B2/image-size/large?v=v2&px=999 "JAR_5.jpg")

and Jira timeline shows:

![JAR_6.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342025i5979FB8289128908/image-size/large?v=v2&px=999 "JAR_6.jpg")

Thanks for any help on this matter,

David


Answers:
author: Alicia Peebles
body: [@David Leal](/t5/user/viewprofilepage/user-id/1567948)

In Advanced Roadmaps the default exclusion is to exclude any "Done" work after 30 days.

In your Plan settings you can click on Exclusions and change the date range here:

![2024-08-15_14-15-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/342030iA5D08C785AAC2410/image-size/large?v=v2&px=999 "2024-08-15_14-15-53.png")

Does that help or was the question with the Timeline in the project?

comments: author: David Leal
body: Thanks, [@Alicia Peebles](/t5/user/viewprofilepage/user-id/5415758) for some reason I didn't see that option. Now I changed it. Thanks a lot!


Tags: advanced-roadmaps

cloud

jira-cloud

roadmap
How much clients pay for Custom website with Jira Workflow Backend.
Asked by Ilyass Saoud:

As the question states, I am wondering how much do clients pay to have a custom website built by dev team and have a workflow setup using Jira as it's backend. Client like hospitals, military, etc...


Answers:
author: Trudy Claspill
body: Hello [@Ilyass Saoud](/t5/user/viewprofilepage/user-id/5484576)

Welcome to the community.

I'm not sure I understand your question.

Do you mean that the clients would not be directly access the Jira product? A custom website would have to be set up for all their interactions with Jira? Why would the client not be working directly with the Jira web site?

That is a very broad question, too broad to reply with just a simple number. it would depend on what type of functionality needed to be present in the custom website.

Can you provide any more details about the scope of the work?

comments: author: Ilyass Saoud
body: Hi Trudy, thank you for responding!

In my company, we run Jira in our data center, serving hundreds of clients through our website which connects to the Jira API to send and receive data. Clients can sign in through the website, to create tickets, more statuses, etc. As a Jira Administrator, I am responsible for creating groups, roles, new client and internal projects, workflows, automation, etc... all done in Jira. These changes are applied to our website through the API. We host our website to limit unnecessary access to certain features and have a minimalistic UX/UI for our users. I am sure there are other reasons too. So I am wondering, in general, how much clients pay for such services. I am also a full-stack developer by night, and very much into Startups and SaaS applications, and I was curious about how big this market is, and what clients pay. My target audience would probably be healthcare, and maybe the military. I also want to build my website to integrate other technologies not offered by Jira.


Tags: data-center

jira-data-center
Child Issues with full list in Jira
Asked by Ellyot Rhee:

I want to create a Jira issue as a child of an existing issue.

I pressed CTRL-K and selected "+ Add child."

When I clicked "Choose an existing issue" under Child issues, I couldn't find the specific issue I was looking for---the list only shows a limited number of issues.

How can I access the full list to find the specific issue?

Thank you.


Answers:
author: Mikael Sandberg
body: Hi [@Ellyot Rhee](/t5/user/viewprofilepage/user-id/5272446),

Welcome to Atlassian Community!

The default issue hierarchy in Jira is Epic - Story/Task - Subtask, and when you are adding a child issue it implies that you want to add a child issue to an epic. If you are on the Premium plan or higher you get access to set your own hierarchy above epics, but the default behavior from epics an down still persist.


Tags: cloud

jira-cloud
Order Sub-Tasks on the parent ticket by custom fields
Asked by Lakshmi S:

Hi Team,

Is it possible to order the sub-tasks of the parent "Project" issue type using custom fields? The fields should be ordered by 'Client Priority' in descending order, 'Issue Type' in ascending order, and 'Data Source' in ascending order.  

<br />


Answers:
author: Mikael Sandberg
body: Out-of-the-box this is not possible to do. You would need an app from the [Marketplace](https://marketplace.atlassian.com/) that would allow you to add more fields to the list view and sort on them.

comments: author: Lakshmi S
body: Ok, Thank you [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) .


author: Hannes Obweger - JXL for Jira
body: Hi [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952)

just to add to Mikael's great answer, please see [this thread](https://community.atlassian.com/t5/Jira-Software-questions/Edit-Epic-Child-Issues-view/qaq-p/2253943) for possible directions forward.

Best, Hannes


Tags: automation

data-center

jira-data-center
Exporta??o de relatorio
Asked by Welder Vieira Silva:

Fa?o o filtro seleciono os campos mas quando exporta para o google sheets ou excel n?o gera com o filtro selecionado.  

o relat?rio e extra?do como se n?o houvesse filtro


Answers:
author: Dan Breyen
body: Hi [@Welder Vieira Silva](/t5/user/viewprofilepage/user-id/5447724) welcome to the community. It may have been lost in the translation, but I'm not able to follow what steps you are taking to see this issue. You may want to search [Atlassian's Jira Site](https://jira.atlassian.com/secure/Dashboard.jspa) to see if this is a known issue.

You could also see if other users have the same issue, or if you can reproduce the same behavior with a different browser, that may be contributing to the issue.

If you've done all those steps, you could contact [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and they will probably be able to assist you further.

Hope that helps.


Tags: cloud

jira-cloud
Due Dates in Issues not populating in Calendar
Asked by Alix Schneider:

Hello! I am using the new**Calendar** view under **Planning**. However, when I add a 'due date' in the issue detail view, it won't populate in the Calendar view afterwards. The only way is by navigating to the Calendar view and dragging and dropping issues from the right hand panel. Is this a bug or perhaps a config needed in the projects settings?


Answers:
author: Mikael Sandberg
body: Hi [@Alix Schneider](/t5/user/viewprofilepage/user-id/5487357),

Welcome to Atlassian Community!

In order for an issue to show up in the calendar view you have to set both start date and due date. Have a look at [this KB](https://support.atlassian.com/jira-work-management/docs/what-is-the-calendar-view/) for more information.

comments: author: Alix Schneider
body: Appreciate your response. Unfortunately adding both a start date and due date still doesn't populate the calendar with the task. Are there any other requirements and/or filters that need to be configured?


Tags: cloud

jira-cloud
Prevent transition of parent ticket if subtasks with a specific summary are open
Asked by Christy Kennedy:

I would like to add a condition to a transition in my workflow. My issue should only transition if all subtasks which include "Dept Approval" in the summary are in either the 'Done' or 'Canceled' status.  

I assume this will need to be done via JMWE, but I am unfamiliar with the syntax and would need help writing this condition.


Answers:
author: David Fischer
body: Hi [@Christy Kennedy](/t5/user/viewprofilepage/user-id/5451883)

you can add a Build-your-own Validator to the transition with a Jira expression like this:

```
issue.subtasks.every(subtask => !subtask.summary.includes("Dept Approval") || subtask.status.name == "Done" || subtask.status.name == "Canceled")
```

comments: author: Christy Kennedy
body: Hi David - this worked perfectly! Thank you :)


Tags: cloud

jira-cloud
How to automate to add email id to assignee for previously created issues
Asked by Sundari V:

Hi Team,

Please help me with below scenario.

say about 200 tickets are created and different users are assigned to the ticket. Now management wants to add Assignee email field. So i have a custom attribute and added assignee email field.

The issue is sine there are about 100 different users how to automatically add the respective assginee's email id to the "Assigneeemail" field?

2. How to automate this feature for the tickets being added in future thorough an automation rule?

Thank you, S


Answers:
author: John Funk
body: Hi Sundari - Welcome to the Atlassian Community!

First - why would they need to see that?

Next, yes, you can do that. Create an automation rule base on a Field Value Changed trigger and select Assignee.

Then add an action for Edit Issue. Select the new custom field you created. In the blank box, put in: {{issue.assignee.emailAddress}}


author: Trudy Claspill
body: Hello [@Sundari V](/t5/user/viewprofilepage/user-id/5569248)

Welcome to the Atlassian community.

Let us back up a step and ask what problem are you trying to solve by having a separate field for "assignee email"?

That information is already available as an attribute of the User specified in the Assignee field. Why do you need to have it in a separate field also?

An Automation Rule could be written to update your separate field every time the Assignee field value is changed. As I said, the email address is an attribute of the User information, so the rule can easily get that information and paste it into another field. But just because it can be done doesn't mean it should be done.


Tags: cloud

jira-cloud
Mover ?picos com suas historias e tasks entre projetos ou/e mesmo copiar ? poss?vel
Asked by CARLOS HENRIQUE COSTA PEREIRA:

Tenho a necessidade de mover um ?pico com suas historias de um projeto para outro ou at? mesmo criar uma copia em outro projeto ? poss?vel?


Answers:
author: Trudy Claspill
body: Ol? [@CARLOS HENRIQUE COSTA PEREIRA](/t5/user/viewprofilepage/user-id/5569239) ,

Bem-vindo ? comunidade Atlassiana.

Atualmente, a Epic e seus problemas secund?rios est?o todos em um ?nico projeto?

Esse projeto ? um projeto gerenciado pela equipe ou um projeto gerenciado pela empresa? Obtenha essas informa??es na coluna Tipo na p?gina Exibir todos os projetos no menu Projetos.

Que problema voc? est? tentando resolver com esta tarefa? Eu pergunto porque voc? disse mover ou copiar. Se voc? "mover" um problema, todo o seu hist?rico e coment?rios ser?o movidos com ele. Se voc? copiar um problema, o hist?rico e os coment?rios n?o ser?o copiados.

Se voc? mover o problema, isso poder? afetar os relat?rios que anteriormente inclu?am o problema.

---

Hello,

Welcome to the Atlassian community.

Are the Epic and its child issues all in one project currently?

Is that project a Team Managed project or a Company Managed project? Get that information from the Type column on the View All Projects page under the Projects menu.

What problem are you trying to solve with this task? I ask because you said move or copy. If you "move" an issue all of its history and comments move with it. If you copy an issue the history and comments don't get copied.

If you move the issue that could affect reports that previously included the issue.

> Moving epics with their stories and tasks between projects or/and even copying is possible
>
> I need to move an epic with its stories from one project to another or even create a copy in another project, is it possible?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Why does a filter for all tickets in a project stop prematurely at an earlier date?
Asked by Steve Hooczko:

When I execute the following JQL, the data that is output in JIRA stops at July 20, 2023, instead of going to today's date:

project = Everest AND issuetype in (Story, Bug, Task) ORDER BY created ASC, key ASC

The number of tickets that are output = 1,000.

Is there a limit in JIRA to only output up to 1,000 tickets?

If there is no limit, why is this happening?

If there is a limit of 1,000, how can I retrieve/export the rest of the data?


Answers:
author: Sam Spencer
body: Hi,

Yes there is a limit of 1000

At the bottom of the search you should see the per page number and total results number.

If more than 1000 you can click on this and see the full number of result, however still only 1000 will be returned.

![issuecount.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/342051iBABDA3F22458AE28/image-size/large?v=v2&px=999 "issuecount.JPG")

The options I use are

1, Refine the query to bring it under 1000 and then have multiple queries to get the full results

2, (preferred) Use the free Jira / Excel plugin and run the query from there, you can set the number of result in the app - I have mine default set to 7000 and it has worked fine

[https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud)

3, Use the API and configure pagination, a bit more complicated but provides more options for complex searches


Tags: cloud

jira-cloud
How do I create a conditional rule for a schedule trigger for a recurring task?
Asked by Val Gendleman:

Hello! I'm trying to create an automation that creates an annual task. I'd like the automation to run annually on August 14, unless August 14 falls on a weekend. Then I'd like it to run on the Friday before.

Thanks so much for your help!


Answers:
author: Trudy Claspill
body: Hello [@Val Gendleman](/t5/user/viewprofilepage/user-id/5568549)

Welcome to the Atlassian community.

I think you will have to create multiple rules.

Rule 1

Schedule it to run on Aug. 12. Add a Condition to check if the current day of week is Friday. If it is, then proceed with running the rule because Aug. 14 will be on Sunday.

Rule 2

Schedule it to run on Aug. 13. Add a Condition to check if the current day of week is Friday. If it is, then proceed with running the rule because Aug. 14 will be on Saturday.

Rule 3

Schedule it to run on Aug. 14. Add a Condition to check that the current day of week is NOT Saturday or Sunday. If it is not, then proceed with running the rule because Aug. 14 is a weekday.

comments: author: Val Gendleman
body: Thank you, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I will give this shot tomorrow morning and let you know.

Glad to be part of the community and appreciate your help!


author: Trudy Claspill
body: Hello [@Val Gendleman](/t5/user/viewprofilepage/user-id/5568549)

Had did this work out for you?

If it worked well, please consider clicking on the Accept Answer button to mark your Question as Solved.

If it didn't work out, please let me know and I'll be happy to keep working on the solution with you.


author: Val Gendleman
body: Hello Trudy -- apologies for not clicking! I thought that I already had.


Tags: automation

cloud
Copy Rich Filter to New Gadget
Asked by Keefa Hawkins:

I have created a new dashboard and added multiple gadgets. Ive added names to a rich filter and would like to copy those names to the other gadgets in my dashboard that have rich filters. is this possible? how do i do this?


Answers:
author: Lisa Forstberg
body: Hi [@Keefa Hawkins](/t5/user/viewprofilepage/user-id/5569206) ,

Welcome to the community!

Would you be kind and add a few screenshots of what you're trying to achieve?

Rich filters is an addon to Jira and you might find answers in their [documentation](https://appfire.atlassian.net/wiki/spaces/RFP/overview?homepageId=803405826)

all the best

Lisa

comments: author: Keefa Hawkins
body: i have 27 names to add to this static filter for multiple gadgets on my dashboard. the ability to copy them over instead of manually adding the 27 to every filter would save me a lot of time. the screenshot shows just me as i didnt want to show the other names. how do i copy all 27 OR can i save the static filter and upload onto other gadgets?![static filter.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342144iDE8286B372F68179/image-size/large?v=v2&px=999 "static filter.jpg")


Tags: data-center

jira-data-center

richfilters