youngmon/atlassian-qna huggingface dataset:
CrowdStrike in Data Center
Asked by Stacy Allen:

Has anyone noticed node spikes when CrowdStrike is loaded in Confluence Data Center (version 8.5.7)? We are having serious performance issues and this is the only variable we are seeing that could be causing it.


Answers:
author: Gonchik Tsymzhitov
body: Please, review exclusions

<https://help.redcanary.com/hc/en-us/articles/4413344754071-How-to-Create-Exclusions-in-CrowdStrike>


Tags: confluence-data-center

data-center
ITSM Sample space
Asked by punyashree99012_gmail_com:

1. What intentions or goals did you have when you started using sample project.? where you able to achieve goals?

2. How did you and your team use the sample projects?


Answers:
author: punyashree99012_gmail_com
body: Yes! Atlassian is always interested to hear from like-minded companies looking to work together.

We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution partner page.


author: Dan Breyen
body: Hi [@punyashree99012_gmail_com](/t5/user/viewprofilepage/user-id/5542135) welcome to the community! When we started implementing JSM ( about a year and a half ago), We took the ITSM project and used it as a template to start our JSM project. I used it a bit as a training system, and still reference it once and awhile for how something was setup. I still keep it around, but I think the project setup process has evolved a bit due to Atlassian improvements.

Hope that helps.

comments: author: punyashree99012_gmail_com
body: Please note: Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud premium trials.

Self-managed Data Center products can be trialed for 30 days before purchase, allowing you to see and use Atlassian products before you buy. All self-managed trials are fully functional; what you use during your trial is what you'll get when you buy. See our Data Center page to begin your trial.
Unable to use Confluence Cloud REST API
Asked by Anastasis Berdelis:

I'm unable to access the Confluence Cloud REST API. I always get the same error using postman.  

This is the request I've been using:

```
Request: GET 'https://domain.atlassian.net/wiki/api/v2/spaces' 
Basic Auth: email:api_token  
```

This is the response I've been getting:  

```
{
    "errors": [
        {
            "status": 404,
            "code": "NOT_FOUND",
            "title": "Not Found",
            "detail": null
        }
    ]
}
```

When I try the same url using a browser (where I am already signed in), I am getting the correct response as expected.


Answers:
author: Nikola Perisic
body: Hello [@Anastasis Berdelis](/t5/user/viewprofilepage/user-id/5545129)

If you are trying to fetch your Confluence spaces, it won't work, because this API was deprecated.

comments: author: Anastasis Berdelis
body: Why is it deprecated? When I'm using it through the browser I am getting the correct result.

I believe the problem lies on the authentication step when making requests through postman. I get the same error when using an incognito window using the same url.


Tags: cloud

confluence-cloud
Possible to compare fields in different issues?
Asked by Jason Clark:

Two part question.

1) Is it possible to compare date fields in two different issues?

For instance, I'd like to create an automation rule that detects if "Date Planned Finish" of a child issue exceeds "Date Planned Finish" in it's parent issue.

2) If the child date exceeds the parent date, is it possible to auto update the parent with data from the child's "Date Planned Finish"?

For context, I'm working on Data Center 9.12.8 with Scriptrunner, and I'm new to Scriptrunner and scripting language in general.


Answers:
author: Samuel Gatica
body: Hi [@Jason Clark](/t5/user/viewprofilepage/user-id/5583262)

Welcome to the community!

Kindly review the following related posts:

* [Compare between fields in different issues](https://community.atlassian.com/t5/Jira-questions/Compare-between-fields-in-different-issues/qaq-p/1319325)
* [Compare the same custom field value in different issues](https://community.atlassian.com/t5/Jira-questions/Compare-the-same-custom-field-value-in-different-issues/qaq-p/1842447)

Hope this helps!

Best regards

Sam


Tags: data-center

jira-data-center

jql

scriptrunner
How can we access the admin when the admin is a deactivated user?
Asked by Rema Danao:

How can we access our company account when the admin previously is now a deactivated account? We need to add people unfortunately, we need admin access for that. What can we do to gain admin access or do we need to create another account and copy our projects?


Answers:
author: Trudy Claspill
body: Hello [@Rema Danao](/t5/user/viewprofilepage/user-id/5565059)

Welcome to the Atlassian community.

The posts on your tag indicate you are using a Free subscription. Is that accurate.

Was the administrator using a company-provide email address for accessing Atlassian? If so, you should consult with your email administrators about getting the account reactivated and a known password set for it. Then another person can be given that password, sign in as that user, and add other users as administrators.

In the future your company should ensure that you always have at least two accounts that have administrative access to your Atlassian Cloud Organization and Products.


author: Samuel Gatica
body: Hi [@Rema Danao](/t5/user/viewprofilepage/user-id/5565059)

Welcome to the community!

Please consider contacting Atlassian Support at <https://support.atlassian.com> for additional assistance.

Best regards  
Sam


Tags: cloud

jira-cloud
Suggestion to Atlassian - Jira's Project list enhancement
Asked by Apryl Harris:

It would be wonderful to see the number of issues per project in the Project list and have the ability to export the list/report.  

<br />


Answers:
author: MattD
body: I think there is a gadget you can add to a dashboard that shows the number of issues in each project, but it can be slow if you have many projects


author: Karan Sachdev
body: Hey Apryl,

Thanks for your suggestion. We have the below feature requests related to this functionality:

[Ability to Export Project Data](https://jira.atlassian.com/browse/JRACLOUD-75826)

[Provide the Ability to Export A Project List](https://jira.atlassian.com/browse/JRACLOUD-62027)

You can consider using the alternate ways mentioned in Workaround section of these feature requests.

Additionally, be sure to vote on it and watch it so that you're notified if this is implemented in a future release. You can also add a comment to the feature request to explain your specific use case to the developers.

Thanks,

Karan

comments: author: Apryl Harris
body: Also, add the project created date to the project list.  

Even is the export functionality is not implemented soon,**if the 1) issue count and 2) project created date can be added to the project list, that would be a huge benefit.**   

[@Karan Sachdev](/t5/user/viewprofilepage/user-id/5209468) - thanks for the info. I'll follow.  

Thanks,

Apryl\~


Tags: cloud

jira-cloud
Cloud: Why is Unified Layout and Fields with its order is not possible in cloud? Any fix on way?
Asked by Yaadi:

Jira Cloud: Not having a capability to apply a single template including its field layout/fields order etc and making changes from project to project is a big challenge. This sounds like serious issue for someone who wants to apply a Uniform UI template with Fields in both 'Create and View' screens.  

Is there a fix coming for this?  

<br />


Answers:
author: Adriana Valentina Hern?ndez Moreno
body: Hi Yaadi,

I hope you are doing great.

Have you tried using screen tabs? It worked for me when I used a different screen tab from the default one. (the default tab is important, so it should not be deleted, you can just leave it without fields instead)

What I did was create an additional tab (or tabs) and use the field order I wanted in the other tabs.

Please let me know if this works for you,

Best Regards,

Adriana


Tags: cloud

jira-cloud
Good Free Source for End User Jira Navigation Documentation
Asked by Frank Rentef:

Looking for a ...

Good Free Source for End User Jira Navigation Documentation

What I'm finding is excellent documentation for the Admin, but not the common user.

THNX


Answers:
author: Marc - Devoteam
body: Hi [@Frank Rentef](/t5/user/viewprofilepage/user-id/4694440)

Anyone can register with Atlassian and use this free course from the Atlassian University.

[Get started with Jira Software](https://university.atlassian.com/student/collection/850385/path/1083901)

comments: author: Frank Rentef
body: THNX, ++that is a good source++, also looking for he old style documentation.

Also in need of the older Data Center information.


author: Marc - Devoteam
body: You could look at Atlassian YouTube channel

<https://www.youtube.com/@Atlassian/videos>


author: Frank Rentef
body: THNX


Tags: data-center

jira-data-center
Sprint report counts added issues before start date
Asked by Florian:

1. Add some issues to the sprint

2. start sprint with a specific start and finish date in the future

3. add other issue before the start date time

In the sprint report, this issues are shown as added later as start time. For me, thats not correct. I don't activate the option "start/'finish sprint automaticly". Is there an option to start a sprint manually some days before start date time without having this problem?

Thanks Florian


Answers:
author: Walter Buggenhout
body: Hi [@Florian](/t5/user/viewprofilepage/user-id/5583176) and welcome to the Community!

No, there is no way to prevent the behaviour you're observing, except for starting a sprint - literally - when it starts.

If you start a sprint and then add an issue to that started sprint, you add an issue after the sprint started. That is just the order of events. The dates of your sprint nor the the dates you have on your issues have an impact here.

Hope this clarifies!


author: shiva kumar Gosul
body: I believe this is not an issue, this is an opportunity being Team coach, RTE, PO to understand what are these ad-hoc, scope change after the Sprint start date.

comments: author: Florian
body: The issues are added to the sprint before the start sprint date. The only thing you do is to press the "start sprint" button and to specifiy the start and end dates in the future. So when the sprint starts in two days, you technically started the sprint and you add some issues, they are already shown as "added after sprint start date", whats formally not correct.


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
Automation for approvers in JIRA releases
Asked by Tasneem Abdelhameed:

i need to make an automation script on approved people, what is the field that i should work with in JIRA ?  

<br />

the approvers that are in releases ( fix version)  

<br />

![Screenshot 2024-09-03 at 5.29.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345273iFD9419C085819E1C/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 5.29.42?PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Tasneem Abdelhameed](/t5/user/viewprofilepage/user-id/5399594)

That is not possible with the built-in features of automation rules yet.

However as a workaround, your automation rule could use the Send Web Request action to call the REST API endpoint to get the approvers. If you want to try that, here is a how-to article for calling the REST API from a rule and the reference to the specific endpoint:

* <https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>
* <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-versions/#api-rest-api-3-version-id-get>

Kind regards,  
Bill


Tags: cloud

jira-cloud
How to integrate Tempo with TeamBoard
Asked by Valentina Castoldi:

Hi everyone, I am a project manager and I use the Tempo APP to plan all the resources for the entire company. We would also like to use Teamboard to manage the planning of individual projects and monitor the progress of the projects and the logged hours through the dashboard.

I would like Teamboard to automatically import the hours planned on Tempo, but I can't find a way to integrate these two apps. Is it possible? And if so, how?


Answers:
author: Marc - Devoteam
body: HI [@Valentina Castoldi](/t5/user/viewprofilepage/user-id/5583173)

What is your definition of teamboard?

Is this an app from the marketplace, or a scrum or kanban board or a gadget on a dashboard in Jira?

comments: author: Valentina Castoldi
body: Is an app! TeamBoard ProScheduler

![Screenshot 2024-09-03 alle 17.00.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/345280i3C96F59D9EEA3A79/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 alle 17.00.50.png")


author: Marc - Devoteam
body: Hi [@Valentina Castoldi](/t5/user/viewprofilepage/user-id/5583173)

So if if nor Tempo, nor Teamboard Pro scheduler have an integration together, no you can't show it.

Reach out to the vendors and see if any of them can help out or add this as a feature on their backlog

To integrate team related stuff, you would need their resource app

[https://marketplace.atlassian.com/apps/1224927/team-resource-management-time-tracking-timesheets-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1224927/team-resource-management-time-tracking-timesheets-for-jira?hosting=cloud&tab=overview)


author: Valentina Castoldi
body: Hi Marc, I don't want to integrate other apps; we already use Tempo to plan resources. I wanted to know if it's possible to integrate the scheduling in Tempo within the TeamBoard app so that we don't have to do it twice. If that's not possible (which was my question), then I need to change the tool.


author: Marc - Devoteam
body: No, this can't as the apps have no integration.

If you want to use teamboard, look at this vendors apps on the marketplace.

They have a planning and time tracking app as well and this integrates with teamboard, as they are from the same vendor.


Tags: cloud

jira-cloud

teamboard

tempo

tempo-planner
How do I capture the ?Milestones? of Bigpicture on the Jira Filter/Reports
Asked by mahima_bhat:

How to capture the "Milestones" of Bigpicture on the Jira Filter/Reports, i.e. if an issue is converted as a milestone in the big picture, we should be able to see it as a milestone on the Jira report/filters.


Answers:
author: Marc - Devoteam
body: Hi [@mahima_bhat](/t5/user/viewprofilepage/user-id/5401204)

BigPicture doesn't offer JQL options for this and ootb JQL can't as this convert to milestone is an app feature.

In Jira the the issue stays a task from example.

See this article from BigPicture documentation, [Milestone+field](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297963329/Milestone+field) to set a label on a BigPicture milestone, then you are abel to JQL based on the label.

comments: author: mahima_bhat
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , Thanks for the insights  

I had another query if we mark a task as a Milestone on Big Picture can we add a label automatically to those tasks as #milestone?


author: Marc - Devoteam
body: Hi [@mahima_bhat](/t5/user/viewprofilepage/user-id/5401204)

Stated in the documentation:

* A task is converted into a milestone -\> the #milestone label in Jira is added.
* A milestone is converted into a regular task -\> the #milestone label in Jira is removed.
* A milestone is converted into a parent task -\> the #milestone label in Jira is removed.

I'm not using BigPicture, for more info, reach out to their support.


Tags: cloud

jira-cloud
Over all project description field - JQL?
Asked by Sara Kellam:

In the project details, there is a field "description" - Can this be used in a JQL? If so, what is the field name as I am not able to find it. ![project desc.jpg](/t5/image/serverpage/image-id/345261i9C2F402BA8E8B18D/image-size/large?v=v2&px=999 "project desc.jpg")


Answers:
author: Manoj Gangwar
body: Hi [@Sara Kellam](/t5/user/viewprofilepage/user-id/4034161) , welcome to the atlassian community!

It is not feasible to access the fields available under details section into a JQL.


Tags: cloud

jira-cloud
How to set a variable in Jira automation
Asked by Sheeja Philip:

Hello, I am trying to set a variable to the fixversion name of a particular issue. After this, I want to use the name to find all the issues that have the fixversion name.

I am able to set the variable but when I search for the fixversion = {{currversion}} , it doesn't find all the issues. It only finds the issue that I used to set the variable.

Any pointers will be appreciated.

*** ** * ** ***

![Notification_Center.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345262i3D6193DF64094268/image-size/large?v=v2&px=999 "Notification_Center.jpg")


Answers:
author: Marc - Devoteam
body: Hi [@Sheeja Philip](/t5/user/viewprofilepage/user-id/5583136)

Example:

![Screenshot 2024-09-03 at 17.12.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/345282iA51032A8DF7ECDC5/image-dimensions/417x466?v=v2 "Screenshot 2024-09-03 at 17.12.44.png")

In the variable I use smart-value, {{issue.fixVersions.id}}


Tags: data-center

jira-data-center
[solved ] Login with two factor authorisation
Asked by Valerie Zoltobroda:

Hi !

a user, mistakenly requested double authentication but he deleted everything he received (recovery code and key). He can no longer connect and I, as admin, can't do anything.

I tried deleting his account to recreate it but that doesn't work either.

Can you help us please?

Valerie


Answers:
author: Valerie Zoltobroda
body: solved; we found the email that allows it to generate a new key (but I'm curious to know how to do it if the email is lost)


Tags: 2-factor-authentication

authentication

cloud

jira-cloud
LOCKED custom fields
Asked by Sherry Nightingale:

Hi

I have 43 LOCKED custom fields that are legacy from server

The majority aren't associated with a project - I would like to review and delete them but not sure how to do this?

Thanks

Sherry


Answers:
author: Marc - Devoteam
body: Hi [@Sherry Nightingale](/t5/user/viewprofilepage/user-id/5299338)

Can't find anything related to this.

I suggest to contact Atlassian Support.

comments: author: Sherry Nightingale
body: Thank you [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

I will do that


Tags: cloud

jira-cloud
?? ????? ????????????? ? ????? ????????????? ?? ?? ???????????
Asked by AHubariev:

????????????? ?????? ???????, ???????? ???????, ???? ????????????? ????????????? ? ??????? ?????? ??? ????? ?????????, ?? ?? ????????


Answers:
author: Trudy Claspill
body: ?????? [@AHubariev](/t5/user/viewprofilepage/user-id/5579691) ,

??????? ??????? ?? ????????? Atlassian.

???? ??? ??????? ???????????? ??????? ??????????????

??????? ?????????????, ??? ???????????? ?????? Scheduled, ????? ??????? ????????? ?? ????????? ????????? Run Rule ?? ???????? ???????????? ???????.

![Screenshot 2024-09-03 at 2.42.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345378i4AED551B63497E9E/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 2.42.20?PM.png")

??? ???????, ??? ??????????? ??????, ?? ??????? ? ?????????, ? ??? ? ?????? ?????????.

1. ?? ?????? ????????? ?? ?????.

2. ?? ?????? ???????? ??????? ?? ???????????? ???????? ??? ????????? ??????????? ??? ? ????????? ???? ??????? ?????, ??????? ???????? ??? ????????? ??? ??? ???????, ??? ?? ???????.

3. ?? ?????? ???????? ??????? ? ?????? ???????? ??? ????????? ??????????? ??? ? ?????? ?????????? ?? ??????? ??? ?????? ????????, ???? ?? ?????????.

---

Hello,

Welcome to the Atlassian community.

What type of Trigger is the Automation Rule using?

An Automation Rule that uses the Scheduled trigger can be run immediately using the Run Rule option from the rule configuration page.

For a rule that is triggered by an event occurring on an issue you have a few choices.

1. You could make that event occur again.

2. You can create a rule with a Scheduled trigger to perform comparable actions, and run it as many times as you need to perform the actions for the rule that failed.

3. You can create a rule with a Manual trigger to perform comparable actions, and manually trigger that rule from each issue as necessary.

> Is it possible to manually restart the automation that did not work?
>
> the automation gave an error, fixed the rules, I want to restart the automation in manual mode for this request, is that possible?


Tags: cloud

jira-cloud
Uncaught TypeError: Cannot read properties of undefined (reading 'useQuickForm')
Asked by maomaocui:

When opening the jira homepage, creating a new button in the upper right corner and creating a issue, the issue window cannot be loaded.

View browser, F12

show

Uncaught TypeError: Cannot read properties of undefined (reading 'useQuickForm')


Answers:
author: Benjamin Bartels
body: We've just moved an old Jira Server to a new machine and experience the same issue with one user only.


Tags: cloud
Can we create the Automation rules specific to project board
Asked by KUMAR TRNVNP BEZAWADA:

We have a project under that there are multiple boards. I want to create the automation rule which should apply to specific to Automation Board?

Please help me on this.


Answers:
author: Jovin
body: Hi [@KUMAR TRNVNP BEZAWADA](/t5/user/viewprofilepage/user-id/2900450)

You can only restrict Automation Rules to a project, not a board. However, you can workaround this by ensuring you have some kind of flag on the issue that could be checked.

Example:

1. Create a new Select List field (could be Single or Multiple) and call it "Board"
2. Add options to that list with all Board Names available
3. Update your Automation Rules to have a condition at the beginning looking at that issue field value and checking it matches the desired board


Tags: cloud

jira-cloud