youngmon/atlassian-qna huggingface dataset:
profile pictures are not showing after confluence upgrade from 3.4.9 to 4.3
Asked by Vijay Krishna B:

profile pictures are not showing after confluence upgrade from 3.4.9 to 4.3


Answers:
author: Vijay Krishna B
body: Followed the link

<https://jira.atlassian.com/browse/CONF-22298> but this didn't resolved my problem.But has shown me the way.

See the cwd_user.user_name value.This value should be appended in os_propertyentry.entity_name as cwd_'cwd_user.user_name'

I mean os_propertyentry.entity_name = cwd_'cwd_user.user_name'.

Update all the records in os_propertyentry.

Cheers

Vijay


author: darylchuah
body: Hi Vijay

There is a knowledge base article which could possibly to help you to address this issue:

[Broken avatars/icons in Confluence after an upgrade due to corrupted cache](https://confluence.atlassian.com/pages/viewpage.action?pageId=329974322)

Hopefully it helps ;)


author: RambanamP
body: same question here

[https://answers.atlassian.com/questions/85812/pictures-not-showing-in-ie-after-upgrade-to-confluence-4-3](/questions/85812/pictures-not-showing-in-ie-after-upgrade-to-confluence-4-3)
Disabling confluence emails for disabled user
Asked by Andrew Pratt:

At our company, when someone leaves, their email is generally forwarded to someone else. We disable them in Jira by removing them from all groups and removing their application access to Jira and Confluence.

But it seems this doesn't stop Confluence from sending out Recommended emails per it's schedule to that user.

I worked around it by re-enabling the user temporarily, going to their Confluence profile and disabling all the notifications, then disabling all the user again.

But it doesn't make sense to me why a disabled user would still be getting emails.

Am I missing something?


Answers:
author: Andrew Pratt
body: Well, this seems to have people stumped or perhaps no one else has run into it. And now I'm getting harassing emails that I should do something about my own un-answered question.

So I'll just answer it with the following **WORKAROUND** mentioned previously:

Temporarily re-enable the disabled user, disable all the email notifications in their Confluence profile, then disable the user again.

This does appear to have resolved the issue.


author: AndrewA
body: Hi Andrew,

If we are lower then version 4.2.5 of Confluence then I believe we are hittting the following bug.

[Customers report that the recommended updates email goes to ALL LDAP users whether logged in or not](https://jira.atlassian.com/browse/CONF-25213)

Which encompasses disabled users as well.

Cheers,  
Andrew

comments: author: Andrew Pratt
body: We're running OnDemand so Jira is at 6.1. About Confluence reports version at 5.3


Tags: cloud

confluence-cloud
Confluence developers/test license for existing users
Asked by Layla Abdullayeva:

Hi,

We are using the standalone Confluence version as a documentation portal (<https://docs.onapp.com/>) . To add some customization, now we need to set a test environment (the same Confuence version )to avoid tests on production. Does Confluence have something like a developer test license, etc, or can we use the existing license for a test server?


Answers:
author: RambanamP
body: If you hold a commercial license, you can obtain a free developer license by following these steps:

1. Log in to your[Atlassian account](http://my.atlassian.com/).
2. Under the "Licenses" heading, all of your licenses will be displayed. Click the plus sign next to a license to view its details.
3. Click the**'View Developer License'**link in the bottom right corner of the license detail panel, below your commercial license key.

check this document for more information

<https://confluence.atlassian.com/pages/viewpage.action?pageId=152044449>


Tags: licence
Dita2Wiki in On-Demand
Asked by Cheryl Schmelzer:

Can we use Dita2Wiki with an On-Demand Confluence solution? If yes, how we we access the server?


Answers:
author: Cheryl Schmelzer
body: Thank you, Nic. Appreciate your quick response. We will look into this further.


author: Tom Rathkamp
body: I will get you as much detail as I can. I know that it uses JAVA, Apache ANT, and XML technologies to convert the DITA XML into Wiki Markup. It also does dynamic wiki space creation based on space validation (if a specified space does not exist, it is created dynamically).


author: Tom Rathkamp
body: Hello Nic. I am reasonably sure that the tool's purpose is to output to a format that Confluence understands. Because I have not seen it work, I am naturally skeptical as well. But it does advertise that it uses DITA Map files (collections of topic) and creates a Confluence left nav hieracrchy, along with the individual pages. The limitations with the On-Demand version might win out here. I can post the areas of the output message from the Dita2wiki (command line) if that would help. Thanks again for checking into this.

comments: author: Nic Brough -Adaptavist-
body: Ok, but there's no detail about how you'd import it here, or what the format is. I think you need to check the documentation to find out what "it wants access to the server" means.


author: Nic Brough -Adaptavist-
body: Depends on what you are intending to do with it. Confluence has it's own storage format, so there's probably no direct converstion you can do (most wiki's have their own formats - old versions of Confluence used wiki markup, but it was a different makup to MediaWiki, MoinMoin and the rest. Later versions of Confluence use a form of dhtml).

I think this all depends on what you mean by "use". What are you trying to do here?

comments: author: Cheryl Schmelzer
body: Thank you, Nic. We are trying to pull in content from Oxygen XML Author into Confluence using a tool named Dita2Wiki. The process requires access to the Confluence server, which I don't believe we have access to since we are using On-Demand. My question is - can we get access to the server to pull this data into Confluence. Thank you.


author: Nic Brough -Adaptavist-
body: Ok, well, there's still two issues here

"pull in content" - I have a strong feeling that Dita2Wiki simply won't output anything Confluence will understand. I don't know the tool, but unless it specifically says "I can produce dhtml and I'm compatible with Confluence", then I have doubts.

"It wants access to the server". What type of access? You've got a UI and you can certainly use REST access to update Confluence. OnDemand limits you to those two options, but if you're running your own, you could look at SQL access as well (although I'd highly recommend NOT doing that)


Tags: dita
Confluence 5, link to a specific PDF page of an attachment from another space
Asked by Laurent Bazinet:

Hi,

I would like to know how to create a link to a specific page of a PDF from another space (makes me smile to write this).

I found how to link to an attachment; but can't seem to figure out how to access another page/space. If I link to the PDF with the "#page" command, it won't open to the proper page...

Thanks


Answers:
author: Davin Studer
body: Highlight the text you want to be a link anc click the insert link button int the toolbar. Then use the search option and search for the attachment you want to link to. Make sure the dropdown says "All Spaces".

![](../../upfiles/Capture_103.PNG)

comments: author: Laurent Bazinet
body: Thank you Davin

It wasn't working when I tried but I guess when the indexer got through, it was able to be found.....


author: Davin Studer
body: If you just uploaded the PDF then it will take a while. The indexer can take a few minutes to get the recently uploaded attachments.


author: Laurent Bazinet
body: This is still partly answered. I still can't access a specific page from the PDF.


author: Davin Studer
body: Ah, linking to a specific page. Didn't see that part in the original question. That part unfortunately is not possible.
How to increase import document size in On demand Confluence
Asked by srinivasan radhakrishnan:

Hi,

When i import a word document more than 10 MB in on demand confluence the below error message is diplay

" You are not permitted to perform this operation",

I am also increased my on demand confluence attachment size to 100 MB, still i face the issue when i import a word document have file size more than 10 MB.

Please share your knowledge to solve my problems.

Thanks in advance.


Answers:
author: AgentSmith
body: Not sure if you've checked, but to attach a file, you need the '**Create Attachments'** permission.

Hope this helps!


Tags: cloud

confluence-cloud
Confluence Authenticates in Plaintext?
Asked by Matt Uebel:

When using active directory to authenticate users, is this authentication ever in plaintext?


Answers:
author: Tiago Comasseto
body: Hi Matt, are you referring to network traffic between Confluence and LDAP sending data in plaintext? If this is it, you can connect Confluence to the LDAP through SSL (as in this [doc](https://confluence.atlassian.com/display/DOC/Configuring+an+SSL+Connection+to+Active+Directory?src=search)), then all communication will be encrypted.  

Cheers

comments: author: Matt Uebel
body: I am talking from the client perspective. User logs into Confluence web interface, client sends auth data to Confluence server.  

Is this in plaintext, or is there any mechanism to protect it starting at the client side?


author: Sorin Sbarnea (Citrix)
body: The answer is quite simple, if not even obvious: to secure authentication you need to run Confluence on HTTPS instead of HTTP and to connect to LDAP using LDAPS.

This is more about how you configure it, not about the product itself.

comments: author: Matt Uebel
body: Thank you, yes it is obvious.


Tags: active-directory

confluence-administration

ldap
Confluence space restriction
Asked by Kevin Rueckert:

Good day - I'm looking to restrict a specific user group of four people such that they can ONLY see one specific space.

Currently, I'm having trouble with this as all users by default are added to the "Users" group, which presently can read all spaces. Removing the ability for "users" to view all projects would impact a large number of people, so I'm looking for a way to have a restriction take priority over individual's membership to "users" and only allow them to see one space. Or, any other suggestion for that matter.

Thank-you!


Answers:
author: Mick Davidson
body: Kevin,

Yes, of course, the default users group. I forgot about that. In that case, you'll have to create a new group for all of the other users as well. So you'll end up with:

* Group 1 - with the vast mjority of users who all have access to all your spaces
* Group 2 - the four people who can only access the one space
* Group 3 - the Confluence Users default group. These will be able to access all spaces, so you will have to edit the space permissions for each space to remove this group altogether.

So a bit more work than I first suggested. Sorry about that. :)

Cheers.


author: Kevin Rueckert
body: Thanks for the reply Mick! I initially tried exactly that, but upon removing the user from the "users" group, they could no longer login at all. I went through the admin panels and found a note that users are "required" to be in that group, by hook or by crook it seems... Otherwise, I agree, that'd be the most elegant solution!


author: Mick Davidson
body: Kevin,

How about removing them from the Users group, and then creating another group especially for them.

Once you've done that you can add the new group to the space you want them to see.

That way they'll only have the one space to view, and you won't have done much work. :)

Cheers.


Tags: cloud

confluence-cloud
How can I add a user to only 1 Space?
Asked by Tracy Katelman:

I have created many different spaces, and I only want specific people (users) to have access to specific spaces, not all of them. Nor do I want my users to have the ability to create spaces and such. I've read about permissions and adding users, but am not finding what I need. Thanks!


Answers:
author: Sean King
body: By default all users are part of the confluence-users group. If a space isn't created as private, the confluence-users group is automatically added to it's space permissions as having view rights. To restrict spaces to only allow specific users access remove the confluence-users group from the space permissions and add each user individually or group the users into their own groups and add the group.

In the Admin Console you can change the global permissions to restrict space creation to either specific groups or specific individuals.


author: Tracy Katelman
body: great, thanks sean!


Tags: cloud

confluence-cloud
Number of Gliffy Diagrams = 0
Asked by Stefano Coletta:

Hello,

we have got 0 diagrams count on the **Gliffy Plugin Administration \& Configuration**page of Confluence. Of course we have more than 0 diagrams.

This not the only issue: we cannot use any existing diagram as template or use the Open function in Gliffy to open an existing diagram.

Diagrams however are displayed correctly in Confluence pages and are also editable.

License is correctly installed.

Even the Import function does not display on the File menu in Gliffy...

Any idea of the root cause of this issues?


Answers:
author: Stefano Coletta
body: Solved! Rebuilding the Confluence index (from Confluence interface) solved the problem. This was probably caused by Confluence upgrade from version 4.2.


author: Abdoulaye Kindy Diallo
body: It seems to be related to this issue highlighted in this earlier [post](/questions/196128/gliffy-for-confluence-doesn-t-find-any-diagrams-any-more).

comments: author: Stefano Coletta
body: Unfortunately this is not an OnDemand installation. We are using the latest Gliffy version 5.4.4 and Confluence 5.2.3.


Tags: confluence-administration
Status macro - Export To Word
Asked by T I:

Hi,

I want to export a confluence page to word with "Export to Word". This confluence page includes some status macros. While everything else is exported to word the status macros are gone.

Some images to clarify:

![](../../upfiles/status_macros_conf.PNG)

*Confluence Page*

![](../../upfiles/status_macros_word.PNG)

*Word.doc*

Any idea why this happens? I couldn't find an issue for this on [jira.atlassian.com](http://jira.atlassian.com) but I can't imagine that noone else ever tried this before.


Answers:
author: T I
body: Workaround: Copy/paste status macros from "edit confluence page"-mode into word. It works as in this mode the status bars are images.


author: Sean King
body: Microsoft Word uses a totally different code base then html. There isn't a div with a css style in word so it simply makes it text. The same goes with most styling/layout when converted to word. If you want to export it with it looking similar pdf is the best method.


Tags: confluence-administration

ms-word

status-macro
Is is possible to display spaces sorted by categories in the left sidebar?
Asked by L:

Hi,

I wonder if it is possible to sorted spaces by categories without using the RefinedWiki Original Theme plugin? Maybe, by editing the global site layout, etc?

I would be very grateful for your advice how to do it.


Answers:
author: Matthew J. Horn
body: You can modify the decorators (Site Layouts and Content Layouts): add your categories in a left-hand gutter as, say, H2s. Under each H2, put any number of pagetree macros that point to each of your spaces.

Here's a good place to start for info:

<https://confluence.atlassian.com/display/DOC/Customising+Site+and+Space+Layouts>


author: Matthew J. Horn
body: Ah, no, I don't think you can group spaces like that programmatically. That's not stopping you from adjusting the UI to reflect your logical groupings, though.

comments: author: L
body: that is the question. how can I adjust the ui to make the logical groupings customer-facing?


author: L
body: I mean organizing spaces into expandable groups (without the necessity to use plugin), for example:

Group1

* Space1
* Space 2
* Space 3

Group 2

* ? Space 4
* ? Space 5
* ? Space 6

According to the default behavior, they are sorted by label. I suppose that there is the ability to do it by editing the confluence layout


author: L
body: I mean organizing spaces into expandable groups (without the necessity to use plugin), for example:

Group1

* Space1
* Space 2
* Space 3

Group 2

* Space 4
* Space 5
* Space 6

According to the default behavior, they are sorted by label. I suppose that there is the ability to do it by editing the confluence layout


author: Matthew J. Horn
body: I'm not entirely sure what you mean by "categories". This thread ([https://answers.atlassian.com/questions/158889/confluence-5-0-onwards-space-labels-categories](/questions/158889/confluence-5-0-onwards-space-labels-categories)) attempts to clear it up, but can you provide more info on what YOU mean?
Changing from Download to OnDemand Version
Asked by Naohiro Kumamoto:

i am currently using the evaluation download version....

is it possible to transfer the data i have registered in this version to Ondemand version..or should i again create new data?


Answers:
author: RambanamP
body: you can import data to ondemand confluence

check this document for more information

<https://confluence.atlassian.com/display/AOD/Importing+wiki+data>

<https://confluence.atlassian.com/display/AOD/Importing+a+Confluence+Site>

i hope those links will help you!!


author: Naohiro Kumamoto
body: thank you for the information..


Tags: cloud

confluence-cloud
Confluence access outside network
Asked by Naohiro Kumamoto:

For team members within company network they can access confluence like   
[http://ipaddress:port/signup.action?token=8270f3bd30a1b67](http://ipaddressport)..  
for team members outside my company network , how would theybe able to access?

Does OnDemand solve that problem..Please explain


Answers:
author: C. Faysal
body: hi Aparna,

i suggest the external users should be able to access your instance the same way users from inside your network can...

unless your vhost config is set up with allow from \& deny from directives.

in ondemand confluence there shouldn't be any restriction. if you host your own you can set up everything to fit your needs


author: C. Faysal
body: hi.

could you please ask your network ppl to make your confluence host public reachable.

the confluence baseurl should be whatever you setup your host to respond to requests towards the system.

i.e. <https://this-is-my-confluence.tld>

or you may have a port at the end then sth like this <https://this-is-my-confluence.tld:8008>


author: Naohiro Kumamoto
body: understood...thanks for your support


author: Naohiro Kumamoto
body: thank you ...yeah i was using private ip... may be thats the reason was not working..

how to setup external interface ? and how to check DNS records , Confluence base URL?

Please tell me know as i am new to setting up of Confluence


author: Naohiro Kumamoto
body: i installed the evalution version , opened my port in firewall.

users within network are able to access [http://myipadress:port/](http://myipadressport) but outside network get error 'page cannot be displayed'.

Where should i check the vhost config file ? or is there any other setting i should perform


author: Naohiro Kumamoto
body: i installed the evalution version , opened my port in firewall.

users within network are able to access [http://myipadress:port/](http://myipadressport) but outside network get error 'page cannot be displayed'.

Where should i check the vhost config file ? or is there any other setting i should perform

comments: author: C. Faysal
body: may i ask how you try to access your confluence?

you must be reachable from outside...so for example private ip i.e. 192.168.x.x won't work until there is some kind of NAT or a LB in between that redirects external calls to internal ressources.

you would need an external interface with a public ip.

you might need correct DNS records to let ppl from outside (who not ask your internal DNS hosts) reach the correct host.

Confluence Base Url should be correct as well.

regards


Tags: confluence-administration
Backup to server
Asked by Russell Delroy:

Hi, is it possible to do a one off manual backup of my confluence data to my server or external hard drive??


Answers:
author: Theinvisibleman
body: Hi Russell,

I believe that there are a couple of methods that would allow you to do that :  

\* [Creating an XML backup of your Confluence](https://confluence.atlassian.com/display/DOC/Manually+Backing+Up+the+Site). This XML file can then be transferred to your server or external hard drive as you wish. However, the XML backups can sometimes be unstable.

\* Creating database dumps. This method is more stable, and recommended for larger instances. Once the dump has been created, you are free to move it around as you please :)
Is it possible to list the page watchers in the page changed notification email?
Asked by Kai Sun:

Is it possible to list the page watchers in the page changed notification email?


Answers:
author: Kai Sun
body: Thanks, Matthew and Sean.

Customising the eMail Templates looks difficult for me. Hope Alassian can provide a easy way to customise the email templdate.


author: Sean King
body: I think this is what you're looking for: <https://confluence.atlassian.com/x/HoEDCg>


author: Matthew J. Horn
body: I don't think so. The template is pretty restrictive with what you can include in the email.


Tags: confluence-administration
A problem on open the attachment link through outlook or excel not directly from browser
Asked by Kamornrath Tangsirikit:

Hi guys, I have a problem on open the attachment link via e-mail or excel

after I copied the link, I can't open it directly, it said that not permitted

what is the right way to copy the attachment file link

for example,

[http://wiki.sanookonline.co.th/download/attachments/6324531/SC02-sportsanookcom_Report.pdf?version=1\&modificationDate=1379390427600\&api=v2](http://wiki.sanookonline.co.th/download/attachments/6324531/SC02-sportsanookcom_Report.pdf?version=1&modificationDate=1379390427600&api=v2)

this link can open if I copy and paste on the browser

but if I opened via Microsoft Excel, it shown the not permitted window

what should I do? because I really need to use the link to be open via e-mail(outlook) or excel


Answers:
author: salehparsa
body: Hi,

I'm afraid to say that this is a bug ([CONF-29144](https://jira.atlassian.com/browse/CONF-29144)). This bug appears when youare directly being linked to an attachment.

I would like to recommend you to watch the ticket for any updates. I would also recommend you to vote for this issue.

Cheers,

Saleh


author: Daniel Borcherding
body: So quick question, Did you mean Excel or Outlook?

I don't think the bug CONF-29144 applies to you because you state that if you copy and paste it into the browser it works.

So I think the following is your problem. When you visit a link from email are you taken to a new browser? Do you have the same problem if you log in to that browser and then click the link?

Are you trying to render that link from inside some kind of preview panel? If so the problem is going to be that whatever browser that you are using to try to open that link with will need to hold an authentication token. If you are trying to access content through a preview pane that pane is a browser as well and will have needed to long into Confluence before being able to access the content.

The fact that the link works when placed in a browser suggests that is is not a problem with Confluence itself but likely the mechanism of how you are trying to reach that content.


author: Daniel Portmann
body: Hi, have you found a solution to your problem?

We are facing the same issue...