youngmon/atlassian-qna huggingface dataset:
Issue ranking in board doesn't work
Asked by Jeremy Helms:

Attempting to organize backlog items using drag-and-drop issue ranking doesn't work -- there is no change when dragging/dropping issues -- issues are not sorted/reorganized. The "ISSUE RANK ON BOARD" feature is turned on for the board and instructions from the [Rank issues on your board manually](https://support.atlassian.com/jira-service-management-cloud/docs/rank-issues-on-your-board-manually/) FAQ have been followed. Advice is welcome!

![Pasted_Image_6_19_24__9_00?PM.png](/t5/image/serverpage/image-id/330722i3D535D17993B8A57/image-size/large?v=v2&px=999 "Pasted_Image_6_19_24__9_00?PM.png")


Answers:
author: Sagar
body: Hi [@Jeremy Helms](/t5/user/viewprofilepage/user-id/5524743) Welcome to the Atlassian community.

What is the exact issue here, when you drag and drop the issues from the backlog or sprint not getting added where you want to add like top of any issues or bottom of any issues?

comments: author: Jeremy Helms
body: Essentially, yes. Reordering issues by rank does nothing. "Move to ? Top of column" and "Move to ? Bottom of column" doesn't work, nor does drag \& drop. For example, in the attached screenshot, dragging any of these issues to a new placement in the same column does nothing.

![Screenshot_2024-06-19_at_11_32_05?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330736i82D8C63E6E92F931/image-size/large?v=v2&px=999 "Screenshot_2024-06-19_at_11_32_05?PM.png")


author: Sagar
body: Okay, Can you check if you have proper permissions to Rank the issues in your board/project as to rank the issues user need to have a 'Schedule Issue' and 'Edit Issue' **permissions**

Also, check the below document for more details about Important things to note about ranking issues

<https://support.atlassian.com/jira-software-cloud/docs/rank-an-issue/>


author: Jeremy Helms
body: I am the account owner, administrator, and have verified i have 'Schedule Issue' and 'Edit Issue' permissions for the issues in question by using the Permission helper, all checkmarks are green.  


author: Jeremy Helms
body: Worth noting, this board is the default board provided by enabling the Board setting within Views for what appears to be an ITSM feature; it's a toggle from https://\<ORG\>.atlassian.net/jira/servicedesk/projects/\<PROJECT\>/settings/itsm-features

I don't know if that matters, but wanted to call out that this isn't a custom Scrum or Kanban board, it's OOTB from Atlassian, nothing special about it.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to Import a Workflow I exported from another Instance?
Asked by Robert Quinn:

Anyway to import my workflow from one instance of Jira to another - both CLOUD.


Answers:
author: Nicolas Grossi
body: [@Robert Quinn](/t5/user/viewprofilepage/user-id/3780965) You might take a look at this link: <https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-issue-workflows/>

Nicolas

comments: author: Robert Quinn
body: Thanks - I had seen that.

Is uploading to Marketplace the only way?


Tags: cloud

jira-service-management

jira-service-management-cloud
Queue Creation
Asked by Carey L_ Russell:

Hello,

My name is Carey, and I am new to Jira Service Management cloud service. My question is, if I create a queue inside my admin login, is that queue visible to me or to my entire team? If possible, I want to use the queue I create to separate the tickets by department when a service ticket is assigned to me.   

Thank you and I look forward to working with this amazing tool.

Respectfully,

Carey R.


Answers:
author: Michel Neeser
body: Hi [@Carey L_ Russell](/t5/user/viewprofilepage/user-id/5503796) and welcome!

Queues in JSM are always visible for the entire team. However, a queue can be based on a query that references the user who is currently logged in. For example, the default queue "Assigned to me" is built like this:

![SCR-20240619-spsh.png](https://community.atlassian.com/t5/image/serverpage/image-id/330695i1F5EB2760E22DB67/image-size/large?v=v2&px=999 "SCR-20240619-spsh.png")

You can find more information on queues [here](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/) and in the [Atlassian University](https://university.atlassian.com/student/catalog/list?category_ids=21562-jira-service-management).

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Creating a ticket automatically if JSM Virtual Agent doesn't have a matching intent configured
Asked by Gord Spence:

**The question:**

I suspect I know the answer to this after googling and searching the KB, but does anyone know if it's possible to configure the JSM Virtual Agent so that it will **only** respond to messages/requests if the request matches one of our configured intents? If it's not matching an intent I just want to have the agent create a ticket immediately without requiring any input from the user.

**Background:**   
Previously we used Halp's similar "Answers" feature fairly successfully - it suggested answers based on keywords, and worst case if the user didn't respond to any of the suggested answers, it would gracefully fail and create a ticket after a few minutes. After migrating from Halp, our configuration is set so that as soon as someone posts a message in the request channel a ticket is created automatically.

<br />

In contrast to Halp Answers it appears that the Virtual Agent requires users to respond whether a suggested answer (either from intents or a KB) solved their problem or not in order to create a ticket at all. We receive a lot of one-off tickets which won't be able to be automated and I don't want to force users to interact with the Virtual Agent at all if it's not going to be productive.


Answers:
author: Fabian Lim
body: Hi [@Gord Spence](/t5/user/viewprofilepage/user-id/5524596)

Based on the current configurations, I don't think it's possible as you have researched. I suggest you add this as a feature request and see if it gets some tracking here: <https://community.atlassian.com/t5/Announcement-articles/We-re-changing-how-we-manage-feature-suggestions/ba-p/2328033>


Tags: cloud

jira-service-management

jira-service-management-cloud
Is possible to increase issues import limit (up to 250) from a csv in jira cloud?
Asked by Nataly Susan Hu?nuco Gutierrez:

Hi community, I need to export and import more than 250 issues from one project in jira cloud to another one; however, a warning appears:

<br />

![imagen.png](/t5/image/serverpage/image-id/330689i132C78A6E26237E8/image-dimensions/367x258?v=v2 "imagen.png")  

I read different kind of post related at my problem, but I am not sure if the fact of "increase imported issues quantity" through **jira.bulk.create.max.issues.per.import** also applies for Jira Cloud**,** and if it applies where can i find this option (step by step)?


Answers:
author: John Funk
body: Hi Nataly - Welcome to the Atlassian Community!

Jira Cloud is very limited in configurations like that, so I am afraid that's the most at one time. You will just need to run it though multiple times. But be sure you take out the ones that are created before running it again.

comments: author: Nataly Susan Hu?nuco Gutierrez
body: Oh I get it :( , thank u so much.


author: John Funk
body: You are welcome.


author: Nicolas Grossi
body: [@Nataly Susan Hu?nuco Gutierrez](/t5/user/viewprofilepage/user-id/5524541) Welcome! You any reason to no import via 250 issues each time?

Nicolas

comments: author: Nataly Susan Hu?nuco Gutierrez
body: Hi, the main reason is to have aprox more than 2k of registers and i wanted to know if exist another agile way to achieve that goal.


Tags: cloud

csv

jira-cloud

jira-service-management

jira-service-management-cloud

limit
JQL query contains ~ not working for fixVersion in Swimlanes
Asked by Anthony Reed:

I attempted to edit a swimlane so that JQL is "fixVersion \~ M1" but it does not work if my fixVersion= M1 2024.

It will work if I use **equal** syntax instead of **contains** but I wanted to create a scalable swimlane that will still work in the future. The reason is in 2025 we will have a fixVersion= M1 2025 and I would like for it to live within the Release M-1 swimlane.

![Screenshot 2024-06-19 105025.png](/t5/image/serverpage/image-id/330659i24A329760108F2F2/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 105025.png")

\*\* The answer was

```
fixVersion ~ "*keyword*"
```


Answers:
author: Nicolas Grossi
body: [@Anthony Reed](/t5/user/viewprofilepage/user-id/5524447) Welcome! You might want tp take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-do-I-filter-for-parts-of-the-FixVersion-s-field/qaq-p/1192565>

Nicolas

comments: author: Anthony Reed
body: Thank you, after reviewing the answer to my question was

```
fixVersion ~ "*keyword*"
```


Tags: cloud

jira

jira-service-management-cloud
Is there an issue syncing repositories that are forks from repos in a different workspace?
Asked by tdentremont3:

We have a few repos that are forks of each other, 3 of them are in one workspace the 4th is a local development fork kept in a personal workspace. So our local dev repos are forks of our Dev repo, our Dev repo is a fork of our QA repo, and our QA repo is a fork of our Production repo.   
Just recently, we've noticed that it takes a very long time to sync our local dev repos from the main Dev repo, but to sync from Prod to QA and QA to Dev, work fine.

We need to do have the sync work from our Dev repo down to our local repos. Is there a problem syncing between workspaces?


Answers:
author: Patrik S
body: Hello [@tdentremont3](/t5/user/viewprofilepage/user-id/5220840) and thank you for reaching out to Community!

As synching the fork with the upstream repos involves a merging operation, the time it would take depends on the number of commits the fork is behind and the number of changes in each commit. The fact they are in separate workspaces shouldn't have an influence on the time it takes to complete.

Could you please confirm how many commits the fork was behind when you executed the sync operation?

Also, when you say it takes a very long time to sync, could you share the average time it takes to complete the sync from dev to local and compare it with qa to dev (or prod to qa) ? How long did it use to take in the past? This is so we can get an order of magnitude.

Thank you, [@tdentremont3](/t5/user/viewprofilepage/user-id/5220840) !  
Patrik S

comments: author: tdentremont3
body: Thanks for the reply. In our case, the number of commits were minimal and the number of changes per commit were also minimal. Also, in each case each repo was only a few commits behind the other. For example, my local was 6 commits behind, whereas Dev was 4 commits behind QA. Not very much.  
We did finally manage to get our repos all synced up eventually.

It was taking over an hour in some cases to sync between Dev and local, but between QA and Dev, it was just minutes or less.

Thanks.

Terry.


author: Patrik S
body: Hey [@tdentremont3](/t5/user/viewprofilepage/user-id/5220840) ,

Thank you for the confirmation. Indeed 1 hour is a long period for a sync to complete.

If you noticed this just happened during a short period in the past, and it's working fine in your latest syncs, it might have been a temporary hiccup in the platform.

However, if you are seeing this delay (\> 1 hour to sync) to be consistent across multiple syncs in the last few weeks, please let me know as we might need to create an internal ticket for you to investigate this further.

Thank you, [@tdentremont3](/t5/user/viewprofilepage/user-id/5220840) !

Patrik S


Tags: bitbucket-cloud

cloud
Service Project Automation 'when form submitted' is not available
Asked by Pamela Hein:

On-prem JSM data center. My project is setup as a service project. I wanted to test the automation's 'when form submitted' . I do not see this option when creating a new rule. Is this option available in data center?

Any help is appreciated.

thank you


Answers:
author: Vijay Dadi
body: Hello [@Pamela Hein](/t5/user/viewprofilepage/user-id/5419111) ,

we do not have trigger as Form submitted. Since your form is attached to request type which in turn will create an issue, you can use the trigger as "Issue Created" and that should work.

Hope this helps !

comments: author: Pamela Hein
body: thank you


Tags: data-center

jira-service-management

jira-service-management-data-center
How to disable "Others" branch prefixes in bitbucket
Asked by Newthon Junior:

I'm able to disable the *Bugfix* , *Feature* , *Hotfix* and *Release***Branch prefixes**in Branching model but not the Other Type when creates a branch. This way, if I disable Bugfix for example, developer still can create branches with prefix bugfix using the Other: bugfix/\<branch name\>


Answers:
author: Patrik S
body: Hello [@Newthon Junior](/t5/user/viewprofilepage/user-id/5228679) and thank you for reaching out to Community!

The branching model feature is just a way to tell Bitbucket what naming convention you would like each kind of branch to use.

However, that feature will not prevent a user from creating a branch with a different name or using a prefix that you have disabled in the branching model. Users can still provide custom branch names using the Other option.

We had the feature request [BCLOUD-21714](https://jira.atlassian.com/browse/BCLOUD-21714) in the past to disable the type "other", but this feature didn't get enough interest. However, you can still vote for that feature and add a comment there with your use case, as our Product managers constantly evaluate the feature requests including the closed ones.

Thank you, [@Newthon Junior](/t5/user/viewprofilepage/user-id/5228679) !  
Patrik S

comments: author: Newthon Junior
body: I can see a button *Accept answer* . But, what about a button *Not Accept answer* or *It didn't solve my problem?*

I think that only one button and Atlassian sending emails asking Did this answer help you? doesn't help


Tags: bitbucket-cloud

cloud
the 402 error while code pushing
Asked by immanuvel jebakumar:

We are purchased the pricing, but still we get the 402 error while code pushing


Answers:
author: Syahrul
body: G'day [@immanuvel jebakumar](/t5/user/viewprofilepage/user-id/5383369)

Welcome to the community!

Could you share the error message you see on your end so I can review it?

Typically, the 402 error happens when your workspace reaches the limit of 5 free users. So please check your workspace settings and verify if you've hit the maximum user limit.

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud
How to setup email notification for bitbucket repository update?
Asked by jang shin:

I setup email notification for my repository, however, I've not received any email notification.

How to set it up correctly?

![bitbucket-notification-setup.png](/t5/image/serverpage/image-id/296223i41EB6DF8FB801B6D/image-size/large?v=v2&px=999 "bitbucket-notification-setup.png")


Answers:
author: Patrik S
body: Hello [@jang shin](/t5/user/viewprofilepage/user-id/5301294) and thank you for reaching out to Community!

Could you please share with us what particular event would you like to be notified about?

It's important to note that you will receive a Bitbucket notification when ***another user***executes an action in your repository. You will not be notified of your own actions.

When watching a repository, you should be notified when other users of the workspace :

* Creates or updates a pull request. Updates include new commits, comments, and workflow changes.

* Pushes a commit or comments on an existing commit.

* Forks the repository.

* Creates a new issue or updates an existing one. Updates include new comments, updates, and transitions through the workflow.

* Changes the wiki by creating a new page or updating an existing one.

You can find more details in the article [Manage email notifications for watched objects](https://support.atlassian.com/bitbucket-cloud/docs/manage-email-notifications-for-watched-objects/).

If you have any questions, feel free to ask.

Thank you, [@jang shin](/t5/user/viewprofilepage/user-id/5301294) !

Patrik S

comments: author: jang shin
body: Thank you!

Now, it is clear what I want.

I want to receive all the activation of my own.

I have experience to receive all my commits from previous company.

How can I setup to receive my own activity in my repository?


author: jang shin
body: Now, I remember that I received other's activity not mine.

Thanks again!


Tags: bitbucket-cloud

cloud
Not able to pull the built artifact from one repository to another
Asked by Basavaraj B S:

Hello Team,

I am trying to pull/copy the built artifact from one repository to another repository, but i am unable to do .

Initially I used curl -LJO and -0 followed by https url but it is not fetching the artifact (Artifact is saved in zip format). Later I followed one more approach which was given in the Atlassian documentation (i.e ++[pushing artifact to download section of one repository and pulling the artifact form another repository using curl -X POST)](https://support.atlassian.com/bitbucket-cloud/docs/deploy-build-artifacts-to-bitbucket-downloads/)++

But the result is same. Need suggestion to achieve this task.![deployment repository.png](https://community.atlassian.com/t5/image/serverpage/image-id/296091i1716A46CA4BE2415/image-size/large?v=v2&px=999 "deployment repository.png")![artifact in download section.png](https://community.atlassian.com/t5/image/serverpage/image-id/296089i2AC775849AC4475F/image-size/large?v=v2&px=999 "artifact in download section.png")![artifact is getting created.png](https://community.atlassian.com/t5/image/serverpage/image-id/296090i8F8BE5D17AFEE035/image-size/large?v=v2&px=999 "artifact is getting created.png")


Answers:
author: Theodora Boudale
body: Hi [@Basavaraj B S](/t5/user/viewprofilepage/user-id/5349025),

Could you please try using our API to download the file with a call as follows:

```
curl -s -L -O --user username:app-password https://api.bitbucket.org/2.0/repositories/workspace-id/repo/downloads/somefile.zip
```

You can add the command

```
ls -lah
```

in your yml file, right after the curl command, to check if the file is created.

I also see that the yml file you shared for the **default** pipeline has one artifact, the zip file. However, the last screenshot in your post that shows the **Artifacts** tab, has several other artifacts that are not defined in the yml file for the **default** pipeline. Please ensure you check the artifacts of a build that runs on the default definition after you change the curl command in your yml file.

Feel free to let me know how it goes and if you still need assistance!

Kind regards,  
Theodora


Tags: atlassian-support

bitbucket-cloud

cloud
searching & watching repositories?
Asked by dchmelik:

I asked why I can no longer search \& watch BitBucket.org repositores and was told the user interface (UI) changed (got worse) and asked a technical term 'use case' to give one of those, which I think is obvious, and shouldn't be necessary, and not everyone knows what 'use case' is. My only use case is to find, follow, check, and get updates on others' projects (same as most do on GitHub \& GitLab with no problems). I don't use 'workspaces', and don't plan to, and don't know what they are. If I have to take extra time to switch to 'workspaces' of every single of several/many projects I follow, that makes BitBucket too difficult/time-consuming and maybe pointless to use. It should be simple for users who don't have projects--only follow them--to quickly find all projects without more than one UI step, or preferably zero steps such as already-visible in a frontpage location/sidebar.


Answers:
author: Theodora Boudale
body: Hi [@dchmelik](/t5/user/viewprofilepage/user-id/5294476),

Thank you for reaching out and sharing your concerns. I understand that the changed navigation makes it difficult to find the repos you are watching if you are not a member of their workspaces.

I went ahead and raised a request in our issue tracker for what you are asking:

* <https://jira.atlassian.com/browse/BCLOUD-23015>

I would suggest adding your vote to that request (by selecting the **Vote for this issue** link) to express your interest, as the number of votes helps our product managers better understand the demand for features. You are more than welcome to leave any feedback, and you can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

Implementation of features is done as per our policy [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) and any updates will be posted in the feature request.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: cloud
Repository seems to be missing
Asked by Mohammad Shahab ud Din:

Hello,

I created a repository on bitbucket around a year ago and I can't seems to find it in my workspace also cannot clone the repository. I have looked at similar issues and it seems most people have issues with email ids, but I believe my email should be the same. Let me know if there is any way to resolve the issue.

FYI noticed this issue after the bitbucket maintenance.

Best regards

Muhammad Shahab uddin


Answers:
author: Theodora Boudale
body: Hi Muhammad and welcome to the community!

Your Bitbucket Cloud account has access to several workspaces and repos. You may be checking the repos of one workspace only. Can you please try the following steps?

1. Log in to <https://bitbucket.org/>
2. Select your avatar (top right corner) \> **All workspaces**
3. Open each workspace you see listed in a separate tab on your browser
4. Go to the tab of each workspace, and then select **Repositories** from the menu at the top of the page

Are you able to find your repo this way?

If you can find the repo this way (so, the repo exists), could you please let me know what error you see when you try cloning it?

Kind regards,  
Theodora

comments: author: Mohammad Shahab ud Din
body: Yesterday I went to my workspace where my repository existed but was not showing up. Today it is available in my workspace.

Now I can clone it as well. Don't remember the exact error previously

Now the issue is resolved from my end


author: Theodora Boudale
body: That's good to hear Muhammad, thank you for the update. Please feel free to reach out if you ever need anything else.


Tags: bitbucket-cloud

cloud