youngmon/atlassian-qna huggingface dataset:
Search and Replace User Mention
Asked by Adrian Giger:

Dear Support  

We are testing your plugin at the moment and expierencing the following Problem.

We want to search and replace user mentions but are not able to do so.

Thank you for your help.

Regards,

Adrian Giger


Answers:
author: Stephen Deutsch
body: I don't know too much about the search and replace plugin (I am not affiliated with them in any way), but as far as I know, it searches through the storage format. User mentions are not saved in the normal way, but as a special link. What I would recommend is to create a temporary page with the user mention you want to change from on one line and the user mention you want to change to on the next line. Save the page, and then click on the more options menu (???) and choose "View Storage Format". You will see something like this:

```
&lt;ac:link&gt;&lt;ri:user ri:userkey="2c96803b46423c130145805c6d2602d1" /&gt;&lt;/ac:link&gt;
```

This is what you need to search and replace in the plugin to be able to change a user mention. Enter the code copied from the top line on the temporary page in the search box and replace with code copied from the bottom line on that temporary page and it will probably work (copy the text only from \<ac:link\> to \</ac:link\>).


author: Lukas Knoch -Rumpelcoders-
body: Hello Adria, hello Marco.

@Stephen Deutsch's Answer is correct. Do you need any further assistance?

Of course you can just search for the user key it self as well. Have a look at our [documentation](https://rumpelcoders.atlassian.net/wiki/display/PLUG/Search+and+Replace+Confluence+Plugin) as well!

Best,

Lukas


author: Marco M?ller
body: Isn't there an other possibility to replace all the "userkey's" over the whole space?

I am also looking for a possibility to search and replace user mentions.


Tags: confluence-administration
How to pull about me details from this macro ?
Asked by Amit Lohia:

*This question is in reference to Atlassian Documentation: [User Profile Macro](https://confluence.atlassian.com/pages/viewpage.action?pageId=189432828)*

How to pull 'about me' details from this macro(user profile) ? I want to display team info on a confluence page.


Answers:
author: Rob Woodgate
body: Ah, I see. There's no macro that will provide that information for you. However, [there are plugins](https://marketplace.atlassian.com/search?application=confluence&category=&cost=&hosting=&marketingLabel=&q=profile) that you can use, and you may be able to pull the information out of the API using the UserProfile class.


author: Amit Lohia
body: Hi,

This macro is giving only basic information , not pulling about me data.

[![](https://confluence.aviva.co.uk/download/attachments/43745665/user-avatar?version=1&modificationDate=1452257315000&api=v2)](https://confluence.aviva.co.uk/display/~LOHIAA "")  

#### [Amit Lohia](https://confluence.aviva.co.uk/display/~LOHIAA "") {#toc-hId--159522943}

[\*](mailto:amit.lohia@aviva.com "Send Email to Amit Lohia")\*\*\*\*\*\*\*\*\*\*\*

|  Phone:   |                      \*\*\*\*\*\*\*\*                       |
|    IM:    | [\*](mailto:amit.lohia@aviva.com)\*\*\*\*\*\*\*\*\*\*\*\*\* |
| Position: |                         \*\*\*\*\*                          |
| Location: |                       \*\*\*\*\*\*\*                        |
|-----------|-------------------------------------------------------------|

I want data mentioned in 'About Me' tag as well.


author: Rob Woodgate
body: Hi Amit,

The User Profile macro is designed specifically to show a person's info, which sounds exactly like what you want. Can you explain why you don't want to use the macro? That might help us find a better solution for you.


Tags: user
How long before I get lab access for the recorded class Getting started with Confluence after sending an e-mail?
Asked by Mandy Bogaart:

Hi!

I want to get started with the hands-on exercises for the recorded class Getting started with Confluence. The e-mail from the learning system administrator says:

"(3) When you are ready to begin the hands-on exercises, please email [training@atlassian.com](mailto:training@atlassian.com) to request lab access.\*\* This must be requested by you within the same 30 days of your order. We will then send you an invitation email from Cloudshare with login credentials and how to activate your lab. Once activated, the lab will be available to you for 24 consecutive hours. Plan your time appropriately as we will not be able to provide any lab extensions. Think of labs as a "use it or lose it" option. We highly recommend you complete your Recorded lesson and 'demos' before activating your labs. Finally, be sure to read the laptop requirements and follow the instructions to connect to the lab machine in the "Accessing Atlassian in Cloudshare" document found in the Training portal (LMS)."

I've send an e-mail with a request to [training@atlassian.com](mailto:training@atlassian.com) about two hours ago. When can I expect an answer?

Mandy


Answers:
author: Agustin Gra?a
body: Very useful! Thank you


author: Mandy Bogaart
body: I wanted to know how long it took because of the diffrent timezones. The e-mail to get access to the lab took 10 hours. So if you are in Europe: send the e-mail request on time!


Tags: cloud

confluence-cloud
Gliffy diagrams do not show, is this a bug?
Asked by John Christen Jensen:

We have a problem viewing and editing gliffy diagrams.

The gilffy diagram does not show on the page.

In Edit mode I can see the macro holder and I can click "edit" I get to the "Gliffy diagram properties" dialogue. If I click the "Edit diagram" button I get a blank page. After clicking the "Update" button in the same dialogue I was able to edit the diagram and save. Then when the page was saved, the Gliffy was visible.

What is going on?


Answers:
author: KatyK
body: Atlassian Cloud had an issue starting December 8th where it was unable to save pages. This also affected Gliffy diagram rendering. They have this listed as resolved here: <http://status.atlassian.com/incidents/mcn1l5kgjp72>. Simon, that sounds like your issue.

Pol, if some users can see diagrams and you cannot this may be a permission issue. Please review the attachment permissions required to view/edit diagrams: <http://support.gliffy.com/hc/en-us/articles/217895438-Attachment-Permissions-Needed-in-Confluence>

If those do not resolve your issues please start a case at [support@gliffy.com.](mailto:support@gliffy.com.)


author: Pol Miro
body: I have the same problem. Other users don't have this problem.


author: Simon Br?chner
body: **I have the same problem on Windows Chrome!**


author: Simon Br?chner
body: I have the same problem on latest Firefox!


author: Rob Woodgate
body: Hi John,

Standard question: Are you getting the same problem with different browsers?

comments: author: Simon Br?chner
body: I have the same problem with Firefox and Chrome


author: Rob Woodgate
body: Hi Simon,

Has this just started happening? And are there any other issues with your Confluence instance?


Tags: cloud

confluence-cloud

gliffy-cloud
Is it possible to have a developer instance for the Cloud?
Asked by Mark Bester:

I am trying to do some styling for my companies export to work and pdf, and would like to test this in a non-production environment.

Is it possible to obtain a developer cloud instance and if so, is there additional costs associated to this?


Answers:
author: Stephen Deutsch
body: It is certainly possible to get a developer instance:

<https://developer.atlassian.com/blog/2016/04/cloud-ecosystem-dev-env/>

There are a few restrictions, such as the number of users, but it is free for non-production use.


Tags: cloud

confluence-cloud
Sidebar page tree incorrectly displaying pages at root depth
Asked by Michael Faux:

On Friday (November 11, 2016), my Confluence Cloud space's the page tree worked as expected. Today (November 14, 2016) the page tree is showing pages that it shouldn't at the root depth.

For example, the page 'The World Component' is three levels deep. Here it incorrectly shows in the sidebar at the root level:

depth-pagetree.png

On 'The World Component' page itself, you can see its depth in the breadcrumb:

depth-page-breadcrumb.png

You can also see the depth of 'The World Component' page from the **Reorder Pages** page:

depth-reorder.png

Is this a bug? Or is there a setting I'm unaware of, that someone else might have changed?  
[](https://community.atlassian.com/t5/Confluence-questions/Sidebar-page-tree-incorrectly-displaying-pages-at-root-depth/qaq-p/339650?attachment-id=6385){#link_118fdd479c8cd3}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/174947/1/depth-reorder.png){#display_118fdd479c8cd3_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Sidebar-page-tree-incorrectly-displaying-pages-at-root-depth/qaq-p/339650?attachment-id=6386){#link_118fdd479c8cd3_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/174947/2/depth-page-breadcrumb.png){#display_118fdd479c8cd3_2}  
[](https://community.atlassian.com/t5/Confluence-questions/Sidebar-page-tree-incorrectly-displaying-pages-at-root-depth/qaq-p/339650?attachment-id=6387){#link_118fdd479c8cd3_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/174947/3/depth-pagetree.png){#display_118fdd479c8cd3_4}


Answers:
author: Michael Faux
body: Thanks Brad. Atlassian appear to have fixed the issue, so I didn't get a chance to compare Chrome with Firefox on this one.


author: Brad
body: I am having the same issue but others are not. I believe it is a browser issue as when looking at it in Fire Fox, it displays correctly. The browser having issues for me is Chrome


author: Michael Faux
body: Thanks for confirming.


author: Dave Ackley
body: I'm seeing this same issue, at the same time as Michael has noted in his questions.


Tags: cloud

page-tree

side-bar
how to turn off DISCOVER
Asked by pham minh:

1.png

i dont want my guess and other user in my page see all update

pl tell me how

thanks  
[](https://community.atlassian.com/t5/Confluence-questions/how-to-turn-off-DISCOVER/qaq-p/256730?attachment-id=9140){#link_118621594450c8}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/43353/1/1.png){#display_118621594450c8_0}


Answers:
author: Nic Brough -Adaptavist-
body: Users will only see updates on the pages/blogs etc that they have permission to see.

You used to be able to turn off the activity stream by disabling the system add-on that provides it, but I'm not sure that is still the case in later versions of Confluence (it might turn off more than you expect).


Tags: confluence-administration
confluence page error
Asked by Jenner:

Hi Atlassian,

I have come across errors while editing my page, sometimes the heading will be floating at the bottom of my page and prevents me from editing the content. Please advise me what i can do to fix this issue.

I look forward to your reply.

Christina


Answers:
author: Rodney Hughes
body: This may not be THE answer, but if you are using Internet Explorer as your browser, I would suggest trying Firefox or Chrome instead and check again. IE is not fully HTML5 compatible and seems to create all sorts of random problems depending on your PC, the Windows platform version and the IE version - whenever our Users have experienced odd viewing or editing response, changing browsers fixes it

comments: author: Nic Brough -Adaptavist-
body: I've also seen that happen with an iffy plugin for Firefox, found it by trying the browser in "safe mode" which disables them all temporarily.


Tags: confluence-administration
Non-profit license on hosted server
Asked by paulli:

We are a non-profit organization that uses a shared web hosting service (not a dedicated server). Are we eligible to apply for an Atlassian non-profit licence?


Answers:
author: Nic Brough -Adaptavist-
body: Quite possibly - the non-profit licences work on anything you can run Atlassian software on. What matters is the nature of your work.

Head over to <https://www.atlassian.com/software/views/community-license-request> to check the conditions and start to apply.
why don't I get notifications when I'm (@myname) mentioned in Confluence?
Asked by Christina Lunk:

Since some days I don't any notification (neither in Confluence workbox nor in my email account) when I'm mentioned (@Christina Lunk) in Confluence? Did I switch it off accidentally?


Answers:
author: Rob Woodgate
body: Hi Christina,

Short answer: No.

Notifications are sent when a page is saved. If you don't have permission to view the page when it's saved, Confluence won't send you a notification. No notification event is kicked off when page restrictions are changed.

Hopefully someone else will know of a workaround or plugin that can do this for you, but the simple solution would be for the person creating the page not to restrict it to themselves if they're using mentions.


author: Christina Lunk
body: Hi,

seems like it is like this:

1) Someone creates a page that is restricted only to him (nobody can see or edit it).

2) There he/ she creates tasks (with a user @name mention). --\> nobody gets any notification

3) He/ she deletes the restriction from this page (everyone can see and edit who has space permission)

4) Although the task appear on the personal task list, nobody gets a notification for the mention in the former restricted page. The creator has to modify each task to trigger a notification to the mentioned person.

Is there any solution for this so that all people that were mentioned on the restricted page get a notification when the restriction is deleted?

KR

Christina


author: Rob Woodgate
body: Hi Christina,

You can't turn it off, and an administrator can't turn it of for an individual. But it can be turned off globally by disabling the Confluence Mentions plugin. Does everyone have this problem, or just you?


Tags: cloud

confluence-cloud
How to send mail with meeting notes page (Confluence)?
Asked by Revital Ben-Dov:


Answers:
author: Milo Test
body: You can simply use the Share button, but as Rob mentioned, the recipients would need Confluence accounts plus permission to at least view the space and page.


author: Rob Woodgate
body: Hi Revital,

You can export a page to PDF or Word format, and mail that. Or you can mail a link (but the recipients will have to have a Confluence account, or you'll need to have anonymous access turned on).
How to migrate from SharePoint to Cloud Confluence
Asked by exadannyd:


Answers:
author: exadannyd
body: Yes, I'm talking about migrating files in a library. Most of the files are office documents, and I do not have a problem migrating them as is to Confluence.

We're using cloud instance of Confluence, Isn't there a way to migrate without installing a local confluence?


author: Team Web CMS Services
body: How about beeing a bit more specific ? What, as What, How to be used, how many, ....

Sharepoint is a rather complex system where you can do lots of things. Or do you use sharepoint as networkdrive only ? Then you are probably talking "migrating files in a library" ?

My best bet - you want to migrate office files into a basic structure, but keep the files as attachments:

* Install a local confluence
* open the "webdav" interface and connect your confluence as network drive
* open the "webdav" interface and connect your sharepoint as network drive
* copy the files as desired.

Also - if you want to move selected Word content into Confluence as "pages" - you might import them after formatting the headline levels correctly. (Use "Outline View" in Word to check and clean the hierarchy first). But beware, do not exspect printable versions after that. The import is not perfect and loss of quality for images is an issue at times.


Tags: cloud

confluence-cloud
how do you adjust a picture in your profile that is sideways?
Asked by Joan Bivens:

the picture is right side up when I attach it but shows up sideways.


Answers:
author: Sam Hall
body: Hi Joan,

There isn't a way to rotate in Confluence, so you'll need to use some other program to rotate.

Does this happen with all images you try or just one particular profile pic?

Are you a Windows or a Mac user?

Sam
unable to create or edit confluence pages
Asked by Vinoth Lalithakumar:

Screen Shot 2016-11-12 at 21.25.48.png  
[](https://community.atlassian.com/t5/Confluence-questions/unable-to-create-or-edit-confluence-pages/qaq-p/322116?attachment-id=8548){#link_11862296c298ec}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/54378/1/Screen%20Shot%202016-11-12%20at%2021.25.48.png){#display_11862296c298ec_0}


Answers:
author: Nic Brough -Adaptavist-
body: What does the log say is happening?

comments: author: Vinoth Lalithakumar
body: i've figure out now a way to get this work. if i make a split dns for the main domain in the local subnet. it will work from the local land side. but if i try to get this edit button working from outside same issue. let me check the log file.


author: Nic Brough -Adaptavist-
body: Hmm. So, are you using the correct base url?
Unable to Create Pages (The Create Page Popup Loads Forever) After Confluence Upgrade to 6.x
Asked by Evan:

When attempting to create a new page, the Create Page popup loads forever. This is also true when attempting to edit an existing page. Please help ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")


Answers:
author: Brant Schroeder
body: <https://confluence.atlassian.com/confkb/unable-to-create-pages-or-spaces-the-popup-loads-forever-after-confluence-upgrade-to-5-x-or-6-x-330793034.html>


author: stalamoni
body: just reposting what Panos Karampis wrote in this this thread. that post was the solution for my case.

"The problem comes the new collaborative script which surprise surprise is running at your port 8091 by default. So, open the port in the firewall and go to Admin -\> Left panel down is the Collaborative Editing -\> restart the synchrony."

Link : <https://answers.atlassian.com/questions/43893571>


author: Pavel Potcheptsov
body: See errors in log and post them here in attachment


author: darrenpegg
body: Hi Evan,

Try;

1. Disable 1 by one any user installed add-ons to see if one them is causing an issue
2. Try a re-index
3. Try rebuilding the indexes: <https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>
New installation fails with Spring Application context has not been set
Asked by Karen:

My new install of Confluence is up to this page: http://\<myserver\>/bootstrap/selectsetupstep.action and all I get is A system error has occurred --- our apologies!

Cause:

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)

The server is Windows 2012 R2 with SQL 2014, using a direct JBDC connection

So far I have tried:

1. copying the bundled jtds jar file to the /lib directory of the installation directory
2. repeating step 1 using the jar file from the database jbdc drivers (an earlier version)
3. logging in using the local admin account
4. resetting the permissions on all the Confluence files and folders to ensure full access (even tried giving 'authenticated users' full control)
5. checking the connection string in confluence.cfg.xml file
6. logging into SQL using those credentials, just to check they were correct

Any help would be greatly appreciated. My battle with Confluences has been going on for three days now (in various forms)


Answers:
author: Nic Brough -Adaptavist-
body: This is often caused by ownership. I'm not sure exactly how to replicate it on Windows, but on a Linux box, you install Confluence as user "root" and plan to run it as "charlie". So, you log in, check charlie exists, then forget to swap to charlie and run it as root. The running account creates logs, temporary files, directories and so-on. Then, you stop it, and later restart it as charlie. Charlie can't read/write half of the stuff it needs to, and can't even generate the right messages. So you get this one.

So, first thing to check is that the user you want to run Confluence under has full read/write/execute/delete access to the whole Confluence installation and the data directory (confluence home)


Tags: confluence-administration
How to create horizontal navigation in Confluence Cloud?
Asked by Kelly McGregor:

I would like to create horizontal navigation similar to the image below for my Confluence Cloud site. I found the "Content Formatting Macro" plug-in, and Confluence says it is already installed, but I do not see any way to create horizontal navigation (or any way to use this macro at all in the macro menu). How can this be accomplished?

image2016-11-11 16:31:57.png  
[](https://community.atlassian.com/t5/Confluence-questions/How-to-create-horizontal-navigation-in-Confluence-Cloud/qaq-p/342085?attachment-id=6540){#link_118622edbd8b1d}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/57820/1/image2016-11-11%2016%3A31%3A57.png){#display_118622edbd8b1d_0}


Answers:
author: Kelly McGregor
body: Thanks @Walter Buggenhout \[ACA IT\]. This is helpful - at least I'm not going crazy!

I did reach out to the vendor's support but they have advised that this extension is now managed by Atlassian. I'll keep digging. Thank you!


author: Walter Buggenhout
body: Hi @Kelly McGregor,

You're looking for the AUI Horizontal Navigation Bar and related AUI Horizontal Navigation Bar Page macros. You can find the documentation [right here](https://www.adaptavist.com/doco/display/CFP/AUI+Horizontal+Navigation).

You probably cannot find them as they are premium macros. Only the free macros of the Content Formatting macro plugin come preinstalled. The documentation states that premium macros are also available for cloud:
Premium Macros on On-Demand/Cloud  
> For hosted instances of Confluence, both [Free](https://www.adaptavist.com/doco/display/CFP/Free+Macros) and [Premium](https://www.adaptavist.com/doco/display/CFP/Premium+Macros) macros are available, but for Cloud/OnDemand instances of Confluence, it comes pre-installed with only the Free set of macros."

It's just not very clear how to get them. Maybe you could check with the vendor's support on that matter (<https://productsupport.adaptavist.com/servicedesk/customer/portal/5/user/login?destination=portal%2F5>)


Tags: cloud

confluence-cloud
Why are my task lists suddenly showing as bullet points?
Asked by Gerardo:

I'm very distraught to see that when I export my Confluence page which contains task boxes into a Word document they all get converted to bullet points. There's no way to tell which ones are ticked from those that are not. Very very concerning. Can someone help? The only export method that does it right is when exported into a pdf document, but that is of limited use.


Answers:
author: Peter Geshev
body: Hi Gerardo,

This is a known bug and there is an open [issue](https://jira.atlassian.com/browse/CONF-35175) in the confluence JIRA, but there is no ETA when it will be fixed.

Regards,

Peter