youngmon/atlassian-qna huggingface dataset:
Group by idea (from JPD?) in Plans
Asked by joachim ramberg:

Hi,

I came across the image below and found it interesting. I'm missing the ability to group by Idea (or something above Epic) in Plans. I only have the options Epic, Project, Team and Sprint. Not even my custom type Initiative that's on top of Epic's in my hierarchy is displayed. I tried to include a JPD project to see if "idea" would be added as an option, but no success.

Does anyone know something about this?

![daa2cc1a-6639-46e9-8368-0e06e6ca529c.png](/t5/image/serverpage/image-id/343195iA09D85C463B723BE/image-size/large?v=v2&px=999 "daa2cc1a-6639-46e9-8368-0e06e6ca529c.png")


Answers:
author: Katarina Brunnestom
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) are you able to help here? I'm reading your JPD handbook and came across the same setup as mentioned by [@joachim ramberg](/t5/user/viewprofilepage/user-id/2146945), but also not able to reproduce this in Plans. Can you please help guide us here on how to group Epics by idea? How to add the Idea field to Jira and Plans? Thanks!


author: Marc - Devoteam
body: Hi [@joachim ramberg](/t5/user/viewprofilepage/user-id/2146945)

JPD projects can't be included in the plans feature of Jira

JPD helps with Discovery of problems for instance whereas Advanced roadmap as a feature of Jira Software focuses on the Delivery side of projects.

comments: author: joachim ramberg
body: They can indeed be included. But the main question is not what JPD or Plans should be used for, it's where the "group by idea" options comes from. I've tried to include JPD projects, custom ticket types and looked through all options but the group by idea option can't be seen.


author: Marc - Devoteam
body: Hi [@joachim ramberg](/t5/user/viewprofilepage/user-id/2146945)

I checked, and indeed, i can a JPD projects in a plan as well.

And setting dependencies on JPD issues to JSW project issues and looking at the dependency map, I don't get the option "group by idea"

Might it be a CF or a Label.

I can't seem to reproduce it on my side.


Tags: cloud

jira-cloud

jira-product-discovery
Notifications in browser
Asked by Daniel Dyrberg:

I would like to get all notifications in the browser and disable the emails. But I have learned that notifications like COmments on tasks I am watching, does not appear in browser, But they arrive in email when I enable the email function.   
I have enabled the notification in the product version, but still wont be notified of updates.


Answers:
author: Vronik
body: Hi

Look at this article, maybe can help you

<https://community.atlassian.com/t5/Jira-questions/How-can-I-enable-browser-desktop-notifications/qaq-p/1986784>

Regards


author: Nagabharana S
body: Hello [@Daniel Dyrberg](/t5/user/viewprofilepage/user-id/5574091) ,

If you are still unable to get the notification for issue updates via email, I would suggest validate if your email is moved to suppression list :

If you are an admin :  
Navigate to Jira settings \> System \> Unblock user invites and search for your email and un suppress it from the list.

Thanks,

comments: author: Daniel Dyrberg
body: Hello,   
The issue is that I dont get notifications in Product.   

The issue is not that I am notified on Email


Tags: cloud

jira-cloud
Jira on-premise (especially recent versions) can support OAuth 2.0
Asked by Deepak Pawar:

We need to integrate jira On-premise with service now so we need to set up server.


Answers:
author: Charlie Misonne
body: Hi [@Deepak Pawar](/t5/user/viewprofilepage/user-id/5574095)

You tagged this question as Cloud but your question metnions "on premise".

I assume it is the wrong tag?

What kind of integration are you looking for exactly? You'll probably need a plugin or an external solution so sync the tools.  
Or are you looking for creating your own API based integration?

comments: author: Deepak Pawar
body: Hey [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263)

I missed deployment type. Thanks for your post.

Yes my question is we are integrating Service now and Jira but Jira is not on cloud its on-premises so for that shall we use OAuth2.0 ?  
I go through google but not getting recent one for OAuth2.0.


author: David Bakkers
body: > I go through google but not getting recent one for OAuth 2.0.

That's not surprising, considering that Jira Server **didn't support OAuth 2.0** in the manner you mean, and given that Jira Server is now a discontinued, unsupported product, it never will**.**

This was documented in [JRASERVER-43171](https://jira.atlassian.com/browse/JRASERVER-43171), which you would have found when Googling *'Jira Server OAuth 2.0'*.


author: Charlie Misonne
body: For OAuth 2.0 I think you need to create an application link first on **Jira** **data center**(jira server is out of support indeed).

[Jira OAuth 2.0 provider API \| Administering Jira applications Data Center 10.0 \| Atlassian Documentation](https://confluence.atlassian.com/adminjiraserver/jira-oauth-2-0-provider-api-1115659070.html)


Tags: on-premise
Why the UI in Jira DC 10 when using atlassian-sdk is broken?
Asked by Piotr Buczek _Appfire_:

Hello,

I'm a developer who is working on Jira DC apps. We are working on the apps using atlassian-sdk (with atlas-debug) and when we do this, it all loads successfully and everything works fine. However, when going to, for example, System settings in Jira we see some broken UI.

![Screenshot 2024-08-22 at 09.17.08.png](/t5/image/serverpage/image-id/343157iF6FBE3BE8717649C/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 09.17.08.png")

For example we see some missing System info rows or in Outgoing mail we see that Select components are not populated with values.

![Screenshot 2024-08-22 at 09.23.22.png](/t5/image/serverpage/image-id/343158i2D828480AD6639C8/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 09.23.22.png")![Screenshot 2024-08-22 at 09.23.29.png](/t5/image/serverpage/image-id/343160iB3EEFFC46D20FF72/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 09.23.29.png")

Seems like the issue happens only when using atlassian-sdk and it's not related to any specific app. For us it's an issue because in order to test the apps, we need to set up the Mail server, but we cannot do this because Service Providers and Authentication methods Selects are empty. Also we cannot see any errors coming from this problem (neither in the console or in altassian-jira.log) so we have no idea what is happening. The issue doesn't happen with Jira 9 (current version is 10.0.0-RC but also happens in the previous EAPs). Could you please help us with that? Has anyone experienced this?


Answers:
author: Piotr Buczek _Appfire_
body: Okay, seems like we managed to find the reason. The problem was that we were using an outdated atlassian-sdk version (8.0.16) and after updating it to the newest one - 9.0.2 the problem with broken UI disappeared :)   

In this case, the question can be closed :)


Tags: data-center

jira-data-center

jira-server

server
Is it a known Bug that closed sprints will reappear in the backlog?
Asked by Lucas van Gelderen:

For example:

Sprint 2 \| Belgi? is closed. This is also seen in the sprint report.

Sprint 3 \| Chicago is the active sprint.

In the backlog Below Sprint 3 sprint 2 is also seen. It looks like it is possible to drag issues into sprint 2.

![closed sprint seen in backlog.png](/t5/image/serverpage/image-id/343161i79B2587B8407FA62/image-size/large?v=v2&px=999 "closed sprint seen in backlog.png")


Answers:
author: Prachi Bolar
body: Hi Lucas,

Welcome to the community :)

Please refer to this : <https://community.atlassian.com/t5/Jira-questions/Why-are-some-completed-sprints-still-appearing-in-our-backlog/qaq-p/2539699> For more details.

I suspect it would be one the reason mentioned in the post which you would be facing,

But if still issue exist, request you to reach out to <https://support.atlassian.com/> so that the team can further check your instance directly

Thank you,

Prachi


author: Shikha Verma
body: Hey, [@Lucas van Gelderen,](#) A closed sprint can reappearance in the backlog due to improper closure, indexing issues, browser cache, or potential bugs. If the issue persists, try re-indexing Jira, clearing your browser cache, or contacting Atlassian Support.


Tags: cloud

jira-cloud
All Closed issues are not shown in the work Management board
Asked by Rosana Casilli:

Hi All!!

We have a project in Work Management where some issues were closed on september.

When I open the board the Closed Column is empty and I can't find any way to configure the board to show them.

Is there any default configuration like in Jira Software project were issues are removed from kanban board when fixed version is completed or something like that?

Is there any way we could see the Closed issues in the board? I would like to know it in order to explain the reason and workaround if any available.

Thanks in advance,

Ro


Answers:
author: Melo
body: Hi [@Rosana Casilli](/t5/user/viewprofilepage/user-id/1660030) ,

Team-managed and Work Management projects will only show issues done/closed for two weeks. After that, they will be hidden from the board.

Perhaps, as a workaround, you can create a new Kanban board under someone's profile and add a shortcut to the project.

I hope that helps,

Cheers,

Melo


Tags: cloud

jira-work-management-cloud
How to sync with notion
Asked by ??? / Shon:

Hello

I want to transfer tasks to Notion from Jira Work Management.

As I know, "Jira Software" is possible to sync with Notion.

However, Jira Work Management is not. I can't transfer tasks from Jira Work Management.

Is this unsupported feature?


Answers:
author: Pears Whims
body: Hello,

Recently threre has been a similar question raised here

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/Es-posible-integrar-los-proyectos-de-gesti%C3%B3n-de-asistencia-a/qaq-p/2798722#U2798743>

Posting this as potentially an answer can be found in linked thread.

Pears.


author: Melo
body: Hi [@??? / Shon](/t5/user/viewprofilepage/user-id/5056781), welcome to the community!

I haven't created any integration between Notion and JSM or Jira, but the app below seems to support JSM.

[https://marketplace.atlassian.com/apps/1228889/notion-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1228889/notion-for-jira?hosting=cloud&tab=overview)

I hope that helps.

Cheers,

Melo

comments: author: Melo
body: Also, this one but the integration is still in beta: <https://guide.unito.io/a-primer-on-unitos-notion-integration>
Status Duplications
Asked by Mark Jennings:

Hey everyone,

In my status list for an incident I am seeing double selections, I'm not sure how or where I can change this.

I have checked against the workflow diagram and it all looks normal.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/221325i08A5C525D210A81D/image-size/large?v=v2&px=999 "image.png")

Any help will be appreciated, tia.


Answers:
author: Jimi Wikman
body: If you look at your workflow, do you by any chance have multiple transitions to the same status that correspond to the doubles in the list? Or do you have one transition and the status also have an All transition?

comments: author: Mark Jennings
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/221333i181384A01043B0B8/image-size/large?v=v2&px=999 "image.png")

This is my workflow, sadly I do not have access to amend (would be my admin/manager).


author: Jimi Wikman
body: Yes, as you can see from Work in Progress for example you can go to all statuses that as All, but you can also go directly to Completed (which means you have two paths there) and Pending Live Deployment (same there) as two examples.

This is why you have double transitions.

I wonder if this workflow is in a state of change because if you have all statuses with All, then you don't need direct transitions...


author: Nic Brough -Adaptavist-
body: I won't repeat what Jimi said because he's said almost everything you need to know. I just wanted to add that the duplicates that are labelled "transition to" are the ones labelled as "all" in the diagram.


author: John Funk
body: Hey Mark,

Duplicate statuses tend to show up because of Team- managed projects since they are independent projects and might (probably will) have a lot of duplicates across the projects.
How to copy cards to a different board?
Asked by Soo Beng Ang:

Hi

I'd like to know how i can copy cards over to a different board. I didn't see any option for this.

The use case is I'd like to selectively copy over cards from my own team board, to our management board such as epics etc.

Thanks.


Answers:
author: John Funk
body: Hi [@Soo Beng Ang](/t5/user/viewprofilepage/user-id/5032558) - Welcome to the Atlassian Community!

You don't copy cards to boards. Cards are just issues that show on different boards based on the filter for the board. If the card meets the criteria of the board filter, then it will show on the board. So you might not even need to copy the card - you might just want the same card to show on two different boards.

What type of project are you using? Team-managed? Company-managed? Jira Work Management?


Tags: cloud

jira-work-management-cloud
Image Thumbnails on Board Cards
Asked by Andrew Q_:

I'm using JIRA Work Management's new board and I cannot seem to see any options to see thumbnails of images on issues. Is there a way to show it on the card layout?  
![Screenshot 2022-10-18 093725.png](/t5/image/serverpage/image-id/221217i8EE021731954AFD7/image-size/large?v=v2&px=999 "Screenshot 2022-10-18 093725.png")  


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Andrew Q_](/t5/user/viewprofilepage/user-id/28800) ,

there is an open request for that (<https://jira.atlassian.com/browse/JRACLOUD-76670>)

Fabio


Tags: cloud

jira-work-management-cloud
Pin columns in a team managed project
Asked by Sheetal Joshi:

I have added a couple of new columns to my list view. I would like to pin the sequence and the columns on my project to ensure all teams members view the exact list of tasks/details. Is that possible?


Answers:
author: John Funk
body: Hi Sheetal - Welcome to the Atlassian Community!

This is a known problem for JWM projects. You can vote for the feature request and follow it here: <https://jira.atlassian.com/browse/JWMCLOUD-173>


author: Hannes Obweger - JXL for Jira
body: Hi [@Sheetal Joshi](/t5/user/viewprofilepage/user-id/5055989),

welcome to the community!

if you are referring to Jira Work Management's [list view](https://support.atlassian.com/jira-work-management/docs/what-is-the-list-view/), to the best of my knowledge, any changes a user is making to this view (e.g., adding columns) are only visible to this particular user.

comments: author: Hannes Obweger - JXL for Jira
body: ... and to offer an immediate solution: If you are open to solutions from the Atlassian Marketplace, this would work as desired in the app that my team is working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2165105).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting and filtering by all your issue fields. In JXL, you build your perfect table views by adding, removing, and re-arranging columns, among many other advanced features and configurations - and by default, these views are shared across all your users.

This is how it looks in action:

![status-change.gif](https://community.atlassian.com/t5/image/serverpage/image-id/221170iAEB2AAD1651114C9/image-size/large?v=v2&px=999 "status-change.gif")

JXL adds itself to the project sidebar, so many of our customers use it successfully as an extension to the native list view. It's also worth noting that JXL works with all project types, not only JWM projects.

Any questions just let me know,

Best,

Hannes


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I am not sure what you think a "pinned column" would do differently/ Jira's boards are a collection of columns, defined by the board admins, ordered as they chose, and presented to all th users in a common shared way. What would you do differently if a column was "pinned"?
Customizing fields using free version
Asked by Yangji Kim:

Here I have some questions while customizing fields using a free version of Jira Work Management.

1. Can I assign multiple people for task/or subtask?

I was tried to add a custom field "People", and could see the column on the list view. However, I cannot add any members on this column. When I hit the this People column, it showed the message that "Select User", but the next message "No option" was followed by inserting the name or full email address of the members.

![??1.png](/t5/image/serverpage/image-id/220948i612D448B67F64EC5/image-dimensions/456x283?v=v2 "??1.png")

This is very different from "Assignee" column, which allows searching and assigning all the members.

![??2.png](https://community.atlassian.com/t5/image/serverpage/image-id/220949i1140974760D01585/image-dimensions/267x332?v=v2 "??2.png")

2. Can I change "Reporter" into other person except project lead?

When I see the "Reporter column", it showed me (project lead) as a reporter automatically. I want to assign the different reporters for each task/subtask but I cannot edit anything.

Are those two observations limitations on free version? Do I need to upgrade my plan to solve this issues?


Answers:
author: Trudy Claspill
body: Hello [@Yangji Kim](/t5/user/viewprofilepage/user-id/5055026)

Welcome to the community.

Are you using a Team Managed project or a Company Managed project? It will say which it is at the bottom of the navigation pane on the left.

Regardless of which it is, it appears that the Reporter field cannot be edited for the List screen. You might be able to edit it if you click on the issue key to display the full details of the issue.

comments: author: Yangji Kim
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for the answer and support.

I'm using a Team-managed project now.

As following your comments, I found that the Reporter is editable when I clicked on the issue key, however I could change me (as default Reporter) into only Anonymous. I cannot assign other members as Reporter neither. It showed "No option" message when I search the person with their name or email account.


author: Trudy Claspill
body: Have you added other users to your site, your Jira product, and/or this specific project? If no others specific users have access then there would be no users to find.


Tags: cloud

jira-work-management-cloud
How to move page to location of my choice?
Asked by Aleksandra Lewtak:

Hi there. I'd like to move my page to another space of my choice.

The only choice I get when I get to ...-\> Move are either STARRED or RECENT spaces as in the screenshot below:

![Zrzut ekranu 2022-10-17 o 16.03.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/221095i511D6AE20F8F86E3/image-size/large?v=v2&px=999 "Zrzut ekranu 2022-10-17 o 16.03.01.png")

In the documentation the window is much more elaborated, contains BROWSE and SEARCH fields:

<https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>


Answers:
author: Aleksandra Lewtak
body: Oh, so it's a little bit hidden but still accessible ;)) Is SpaceKey equal to the space name? I can't find this parameter anywhere.


author: Rilwan Ahmed
body: Hi [@Aleksandra Lewtak](/t5/user/viewprofilepage/user-id/5055720) ,

Welcome to the community !!

To move a page, open the page, click on 3 dots (action menu) on the top right of the page --\> click Move.

Under select Space, type your required SpaceKey to get the list and the page name in the pages text box and then hit Move button.

comments: author: Rilwan Ahmed
body: Hi [@Aleksandra Lewtak](/t5/user/viewprofilepage/user-id/5055720) ,

Space key is different from space name. Spacekey is the one displayed used in the url.

For example: In the attached Screenshot, **My Space** is the space name and **MS** is the space key.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/221115iE250C479676E0D1D/image-dimensions/392x102?v=v2 "image.png")


author: Aleksandra Lewtak
body: Hm. In this case my space key is very long string of numbers - and that would make the process not really convenient... I tried to edit space settings to see if I can edit the space key, but couldn't find it :)

![Aleksandra_Lewtak_-_Techspace_Wiki.png](https://community.atlassian.com/t5/image/serverpage/image-id/221332i2C469F77863DA5B1/image-size/large?v=v2&px=999 "Aleksandra_Lewtak_-_Techspace_Wiki.png")


author: Rilwan Ahmed
body: Hi [@Aleksandra Lewtak](/t5/user/viewprofilepage/user-id/5055720)

What you are accessing is a **personal** space.

**Please note:** You cannot modify the space key once it is created.


author: Aleksandra Lewtak
body: We're in a dead end then ;)))
Can i count the number of times a field get change?
Asked by Cesar Bastos:

I want to know how many times a field in my project get changed and put this number in another custom field. Can i do that?  
Like, my field date get changed 2 times, then update the custom field 'x' with this number.


Answers:
author: Mikael Sandberg
body: Yes, you can do that using automation. It would trigger on field changed and then you can use smart values to increase the custom field, like this:

{{#=}}{{issue.My Number field}} + 1{{/}}

comments: author: Mikael Sandberg
body: You can learn more about using smart values in math expressions [here](https://support.atlassian.com/cloud-automation/docs/examples-of-using-math-expression-smart-values/).


author: Nagarjuna Busireddypally
body: Hello [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

Can you please detail the steps

Thank you


Tags: cloud

jira-work-management-cloud
Can I add a backlog column on the board in the Project Management Template?
Asked by Jennifer Gonzalez:

I have created a company managed project using the Work Management, "project management" template. I would like to add the backlog swimlane to the kanban board. Is this possible? I have admin rights. There is no option on the board, no features section. i found the workflow under project settings "Screens" but am unable to modify.


Answers:
author: Martin Bayer _MoroSystems_ s_r_o__
body: Hi [@Jennifer Gonzalez](/t5/user/viewprofilepage/user-id/5048323) , welcome on the community. You can achieve it by adding new status to your workflow. Boards in work management projects simply displays columns equal to the workflow statuses.

You need to be jira administrator to be able to adjust your workflow as it can be shared between multiple projects.
It's possible to create a table in Jira?
Asked by Cesar Bastos:

I need to create a table in Jira, is that possible?   


Answers:
author: Mikael Sandberg
body: What type of table are you looking to create? A table with issues? A table in the description field? A bit more information is needed in order to give you a good answer...

comments: author: Cesar Bastos
body: A custom field table, is that possible?


author: Mikael Sandberg
body: No, not without an app like [Table grid](https://marketplace.atlassian.com/apps/1217571/table-grid-next-generation?hosting=cloud&tab=overview) or [STAGIL Tables and Checklists for Jira](https://marketplace.atlassian.com/apps/1219099/stagil-tables-and-checklists-for-jira?hosting=cloud&tab=overview)


Tags: cloud

jira-work-management-cloud