youngmon/atlassian-qna huggingface dataset:
Last import failed with error: Hmmm ... looks like we stumbled a bit, please try again or contact At
Asked by ControlRoom KatamyaHUB:

Last import failed with error: Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (?EN-510)


Answers:
author: Carlos Garcia Navarro
body: Hi [@ControlRoom KatamyaHUB](/t5/user/viewprofilepage/user-id/5592712) ,

Welcome to the Community! How big is the import? It seems like the EN-510 error may be associated to many entries in the list to import. Can you try to split up the import list into smaller chunks?

<https://jira.atlassian.com/browse/API-538>

comments: author: ControlRoom KatamyaHUB
body: Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) It's the usual data same  
Nothing new or strange just this message and the sheet doesn't work  
I tried with less data and it's the same thing  


author: Carlos Garcia Navarro
body: I see... How many entries are there in the file? Did you try with a different browser? Do you know if other users are also having the same issue if they try to import the file?


author: Jack Brickey
body: [@ControlRoom KatamyaHUB](/t5/user/viewprofilepage/user-id/5592712) , welcome to the community.

There's not a whole lot of information here. I guess the question is have you re-tried the import as the message suggests? Have you been successful with previous imports? If so, what if anything is unique about CSV file that you're trying to import now?

comments: author: ControlRoom KatamyaHUB
body: It's the usual data same  
Nothing new or strange just this message and the sheet doesn't work  
I tried with less data and it's the same thing


Tags: cloud

jira-cloud

jira-software
Dashboard label dynamic
Asked by C?dric Jaduta:

Hi the community,

I would like naming the label dashboard, with the first name or the last name of the user Jira authenticated. is it possible or is it only the static label

thk


Answers:
author: Fadoua
body: [@C?dric Jaduta](/t5/user/viewprofilepage/user-id/5359255)

I don't think it feasible.

Best,

Fadoua


Tags: data-center

jira-data-center

jira-service-management
Jira issues list layout
Asked by Bar Benezri:

Hello Community,  

Lately, from unknown reason my issue's list received more of a table layout (with grid lines)  
![Screenshot 2024-09-15 082649.png](/t5/image/serverpage/image-id/347422i4573B13CF182D15F/image-size/large?v=v2&px=999 "Screenshot 2024-09-15 082649.png")

Here an image (that i found at google) of the way it should be.

![b8320966-92b2-497e-8713-d30a6c4c149c](/t5/image/serverpage/image-id/347423i44EAFCE590EBDEBF/image-size/large?v=v2&px=999 "b8320966-92b2-497e-8713-d30a6c4c149c")


Answers:
author: John Funk
body: Hi Bar,

This is probably related to changes that Atlassian is making across the board with the new Search functionality and now the Filter Results gadget.

<https://community.atlassian.com/t5/Jira-articles/Updates-to-Filter-Results-Gadget/ba-p/2811217>

comments: author: Carlos Garcia Navarro
body: Thanks, [@John Funk](/t5/user/viewprofilepage/user-id/7148) !


author: John Funk
body: You are welcome!


author: Bar Benezri
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148)   
Is there any way to revert the changes?


author: John Funk
body: Not that I am aware of. This will be the interface moving forward.


author: Carlos Garcia Navarro
body: Hi [@Bar Benezri](/t5/user/viewprofilepage/user-id/5127147) ,

Welcome to the Community! Hmm... I see the same thing. I did some research and it doesn't seem that we can change the borders. I'm just curious: do you find the experience to be worst this way?

This seems to be related to this other post: <https://community.atlassian.com/t5/Jira-Service-Management/In-the-LIST-VIEW-border-lines-appear-in-the-Filters/qaq-p/2744217>

comments: author: Bar Benezri
body: Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232),

Thanks for the rapid response. i don't think "worse" is the proper term. It just different.

I got used to the old layout and it sometime bug me in the eyes so I'm preferring the old one.


Tags: cloud

jira-cloud
How to assigne issue in jira using script runner based on there custom field value
Asked by Durga Prasad:

How to assignee issue in Jira cloud using script runner based on there custom field value.


Answers:
author: Nikola Perisic
body: Welcome [@Durga Prasad](/t5/user/viewprofilepage/user-id/5592504)

You can also do this using the automation rule:

* **Trigger:**Issue Created
* **Condition:**Issue fields condition, where would you choose your custom field and the values of custom fields (this applies to selecting list, radio buttons and all other custom fields that already have default context)
* **Assign Issue:**Choose either one user, or users of a project role or even a group of users - if you need specific users where different custom field values are being used, you would need to create separate automation rules

comments: author: Durga Prasad
body: Ok. But we have limited Automation rules thats why i am try to script runner


author: Durga Prasad
body: Kindly suggest me if any scripts are available in your bucket.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unlink Child Issues (Portfolio Epic) from Parent Issue (Initiative) when transitioning Parent
Asked by Digvijay Singh Gehlot:

Hi Community,

I am using "Parent Link" field (added on Child Issue screen) to link between a Parent (Initiative) and Child (Portfolio Epics).

My use-case is:

* When a Parent issue (linked with Child issues) is moved from "Cancelled" to "Open" status, the "Parent Link" field should be set as Empty i.e. related Child issues should get Unlinked when Parent is transitioned from Cancelled to Open automatically.

Please guide on how I can set up an automation regarding the above by using Scriptrunner, Jira automation, JMWE app or Post-function.

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Digvijay Singh Gehlot](/t5/user/viewprofilepage/user-id/5431110)

You can find some useful information in this KB:

<https://support.atlassian.com/automation/kb/automation-for-jira-how-to-clear-the-parent-link-field-when-an-issue-is/>

You can use an automation rule to accomplish your requirement.

You will need to identify the custom field ID for the Parent Link field, which is explained in the above article.

Create your rule thus:

```
Trigger: Issue Transitioned
  From: Cancelled
  To: Open
Condition: Issue Fields Condition
  Field: Issue Type
  Condition: equals
  Value: Initiative
Branch Rule: Related Issues: JQL
  JQL: "Parent Link" = {{triggerIssue.key}} and issuetype=Epic

  Action: Edit Issue
```

For the Edit Issue action refer to the information available in the KB. You will have to use Advanced Editing with JSON rather than selecting a field from the list.

![Screenshot 2024-09-16 at 12.23.22?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347593i5E97D594BC0117FF/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 12.23.22?PM.png")


Tags: appfire

auto-transition

automation

data-center

issue-link

jira-automation

jira-data-center

jmwe-app

scriptrunner

status

transition

unlink
Can't get in to corporate Jira
Asked by Deborah Harris:

I need to reset my password for

*\<our corporate Jira\>*

It mistakenly got set to my personal email instead of my corporate email.


Answers:
author: Walter Buggenhout
body: Hi [@Deborah Harris](/t5/user/viewprofilepage/user-id/5592220) and welcome to the Community!

After you log off, you should be able to sign up again with your corporate account. If your browser remembers your previous login, you can do this from a different browser or from an incognito window of your current browser.

After that, I would recommend talking to your site's corporate admins to remove access for the account you created by accident. Also, the site seems to allow people to sign up themselves, even if they have a personal email address, which explains why you were able to sign up with a non-corporate account in the first place. There might be reasons in your organisation to allow that, but it is quite uncommon and may even be a ground for some privacy/security concerns, depending of course on what type of data is managed in there. I have removed the url to your site from your question because of that.

This is a public forum, so it's best not to share information here that could disclose personal information or allow access to data that is not intended to be used outside your organisation.

Hope this helps!


Tags: cloud

jira-cloud
Filters: Epic and Issue Summary
Asked by Claudia Contreras:

Hello -

Trying to create a filter for a JWM team-project, I would like to display in one column the Epic Summary - in our case the Epic Summary contains the campaign name.

Then, on the adjacent column the issues associated with the Epic, I realize this will generate one row per issue.

I have the issue types listed but if it's a sub-task the parent is then the task issue type not the Epic - Epic Link is grayed out and can't add that to filters - is that right? What am I missing here?


Answers:
author: Walter Buggenhout
body: Hi [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528),

Can you share a screenshot of what you are describing and elaborate a bit more on what exactly you are trying to do?

You tagged your question as referring to Jira Service Management, are trying to add a filter to a work management project using epics, which are essentially a Jira Software concept. A visual would significantly help us help you, I think.


Tags: cloud

jira-service-management

jira-service-management-cloud
Calendar date picker keyboard navigation is gone from the time tracking modal
Asked by Baris Tosun:

When tracking/logging time for an issue, the date picker input widget used to allow keyboard navigation. Some time ago keyboard navigation became impossible on this input field. I would like to request the return of this feature (or understand how to re-enable it, if it is settings based), since I can log time far more efficiently with the keyboard than with the mouse. This is also a backwards step for accessibility.

By keyboard navigation, I am referring to the ability to use the tab and arrow keys to select a date for the input field. When tabbing to the Date started field from Time remaining, I used to be able to use the arrow keys to navigate to and select a date:

![Screenshot 2024-02-13 at 09.24.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/306022iD88E0897F2A78AEA/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 09.24.15.png")


Answers:
author: Nikola Perisic
body: Welcome to the community [@Baris Tosun](/t5/user/viewprofilepage/user-id/5385783) !

Interesting indeed, as I have tested from my side and I was able to select a different date with TAB and arrows on the keyboard.

What happens when you hit the TAB button? Are there any movements or is it standing in place?

Let's say that TAB is working and you are able to select the whole date section (there is a rectangle around the date), when using arrow keys, what is happening?
How to desable Jira Work management
Asked by Serge Calderara:

Dear all,

I have run a Jira Cloud trial instance in order to evaluate some stuff difference between my customer Jira cloud instance.

Then what I notice new is this Work Management view when creating project other than Software and Service management

Is there a way to remove that Jira Work Management Layout from Jira cloud trial ?

Or is is fully imbedded and cannot be removed ?

Thanks for your reply

regards


Answers:
author: BHUSHAN PATIL
body: Hi [@Serge Calderara](/t5/user/viewprofilepage/user-id/5401056) ,

We have a similar question regarding this. Please refer to:

[How do I remove Jira Work Management from Jira Cloud completely?](https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-remove-Jira-Work-Management-from-Jira-Cloud-completely/qaq-p/1857868)

Regards,  
Bhushan

comments: author: Serge Calderara
body: [@BHUSHAN PATIL](/t5/user/viewprofilepage/user-id/5097891) ,and no solution or reply yet ?

I have the feeling that it is fully embeded to this new Work management view design


Tags: cloud
Any ideas how to mark multiple issues as done
Asked by Lynne Justice:

I have over 400 child tasks that need to be marked as done. Is there a quick way to achieve this?


Answers:
author: GNarsimhagowda - Empyra
body: Hi [@Lynne Justice](/t5/user/viewprofilepage/user-id/5428227) ,

Bulk operations let you edit multiple issues at once. These actions include transitioning issues, deleting issues, moving issues, and watching or unwatching issues.

In the issue navigator,

Select **more** ( ... ) in the top right \> **Bulk change** **all issue(s).**


author: Ankush Bora
body: [@Lynne Justice](/t5/user/viewprofilepage/user-id/5428227)   
There is an option to 'bulk edit' in JIRA. I presume that is enabled for your login.  
You should start with trying to figure out a JQL query that returns these '*child tasks* ' under:  
**Issues** --\> **Search for Issues** (Issue Navigator) --\> *Sample JQL query* --\> **Search**

++Sample JQL query++ :  
**project = *'project name'* AND issuetype in (Story, Task,...) AND "Epic Link" in ('*all applicable epic #s*')**   

Once you have the requisite list of child tasks, click on:  
**Tools** --\> **Bulk Change** --\> Select **All** --\> Select '**Transition Issues** ' --\> **Next** .... --\> **Done**Let me know if that works or respond here for further clarifications.

comments: author: Lynne Justice
body: Thank you


Tags: cloud

jira-work-management-cloud
Send email confirmation
Asked by Pascal Diotte:

I want a user that sends an email to a a specific email (xxx@xxxx.com) to receive an email notification from Jira. That user can be, or not be, a user in JIRA but only an Outlook user.

Can this be done? (confirmation email)


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I believe following configuration will help your requirement. <https://support.atlassian.com/organization-administration/docs/what-are-the-steps-for-setting-up-custom-email-addresses/> \& <https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/>


Tags: cloud

jira-work-management-cloud
How to get all tasks for a project in the Overview Summary ?
Asked by M. B.:

So my problems is that resolved tasks are not displayed and calculated in the project summary overview.

Only item which have been resovled during the last 7 days are implemented to the calculation. How can I change this issue so that ALL tasks are implemented in the precentage calculation regardless of the date (last 7 days ) ?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We don't have this option at the moment. Please check the workaround available in <https://jira.atlassian.com/browse/JWMCLOUD-19>


Tags: cloud

jira-work-management-cloud
Comments Restriction
Asked by 2522Affluent:

Hi!  

I have different departments. Each department has 50+ comments on a task and I don't want the other departments to see the 50+ comments besides the comments from their specific colleague in that department.  

I know there is a padlock icon in the comment but people do not know which group they are in or to select.  

I want somehow when Person A is added to the "Designer" group and then automatically all the comments from Person A are only visible to the Designer group.  

I can use other tools like Script runner to do that but please guide me on how to do that.  

Thank you so much!  


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You could configure comment visibility. <https://community.atlassian.com/t5/Jira-Software-questions/Set-Default-Comment-Visibility-to-a-Restricted-Group/qaq-p/1363661>


Tags: cloud

jira-work-management-cloud
Importing of Sub Tasks for existing task doesn't work
Asked by Wolfgang Prettner:

I read few related articles and tried to do the settings in this way, but now I'm stuck with the fact that I can't find the "Issue Type" field for mapping

![Mapping.gif](https://community.atlassian.com/t5/image/serverpage/image-id/305628iA4E89087B5D7B80C/image-size/large?v=v2&px=999 "Mapping.gif")  
My CSV looks like this  

![CSV.gif](https://community.atlassian.com/t5/image/serverpage/image-id/305629i4EA471706E867017/image-size/large?v=v2&px=999 "CSV.gif")

Until this stage I got errors because the parent is wrong. I don't know if this would work.  
Thank in advance for support


Answers:
author: Jack Brickey
body: In your first image should you not be typing "subtask" or whatever your subtask name is.
Clone Issue type
Asked by Hui Zhang:

Is it possible to clone an issue type?

I googled this and it seems there was a decision in 2015 not to pursue. Now 8 years later is this something you might reconsider? Or does the function already exists just I don't know how?


Answers:
author: Nic Brough -Adaptavist-
body: Hi,

No, there's no function for this in Jira. The reason is because it is pretty much pointless.

An issue type is made up of a name, description, and icon. When you cloned one, you would probably want to change the description and icon, and you would have to change the name. There's more clicks in there than "create new issue type"


author: RobertRipple
body: As of my last update in January 2022, the ability to clone an issue type may vary depending on the issue tracking system you're using. While it might not be a built-in feature in some systems like Jira, third-party plugins or workarounds could offer similar functionality. Check the latest documentation or release notes for updates, and consider exploring user forums or contacting support for more information.


Tags: cloud

issue-type

jira-work-management-cloud
Add link from issue to confluence doc using mobile app
Asked by Peter Lloyd:

Hi,

I don't seem to be able to add a link to a confluence doc to an issue in the Android mobile Jira app. Links that have already been made are displayed correctly.

Am I missing something or is it just not currently possible?

Ty


Answers:
author: sehar talokar
body: Use the mobile browser:

Open the Jira issue in your mobile browser.  
Switch to the desktop view of the page (usually by tapping the three dots menu and selecting "Switch to desktop site").  
Now you can edit the issue description and add a hyperlink to the Confluence document using standard HTML formatting.


Tags: cloud

confluence

jira-work-management-cloud
Automation - start date approaching
Asked by Dietra Winkfield:

Is there an automation to send an email when a start date is a week out?


Answers:
author: Fernando Eug?nio da Silva
body: [@Dietra Winkfield](/t5/user/viewprofilepage/user-id/4601365)

We have an automation rule that can be useful for this question here: [Automation Playground \| Atlassian](https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/9918938/207129066)

In Automation Playground you can found some other automation rules most used for all. Of course you can build your own rule following your knowledge in Jira or adopting another initiative. The automation playground it's for give you a quick start to open your possibilities regarding the automation resource.

If this automation example didn't work for you, just back here and tell us what is your exactly idea and we can help you to achieve him.

Regards,

Fernando

comments: author: Dietra Winkfield
body: Thank you for this suggestion. I think this will help, but I am not sure what to put for the JQL field if I want the trigger for sending the email to be the start date, not the due date.


author: Fernando Eug?nio da Silva
body: [@Dietra Winkfield](/t5/user/viewprofilepage/user-id/4601365)

To use **Start date** instead **due date** try this JQL replace due date for this: **"Start date\[Date\]"**.

Also you can discover your JQL field, just click to create a new filter, select the **start date** field then click to switch to JQL to find the current jql for your query.

![Captura de tela 2024-02-14 235231.png](https://community.atlassian.com/t5/image/serverpage/image-id/306488iED6C383D47BEE39D/image-size/large?v=v2&px=999 "Captura de tela 2024-02-14 235231.png")

Hope this helps you


Tags: cloud

jira-work-management-cloud
How can I fix advanced branching error "The provided smart value was unable to be resolved"?
Asked by Manan Pachauri:

I created an automation a that sends emails to a user when the status of an issue they are assigned to has changed throughout the day. However I cannot get it to work and keep getting the error advanced branching error "The provided smart value was unable to be resolved"?

Here is my basic workflow:

![AutoRule1.png](/t5/image/serverpage/image-id/305318i6BAB0BA6A2101C2A/image-size/large?v=v2&px=999 "AutoRule1.png")![AutoRule2.png](/t5/image/serverpage/image-id/305320iF99FF1C8BD99FD95/image-size/large?v=v2&px=999 "AutoRule2.png")![AutoRule3.png](/t5/image/serverpage/image-id/305319i4F959FD1A7CAE1F7/image-size/large?v=v2&px=999 "AutoRule3.png")


Answers:
author: Trudy Claspill
body: Hello [@Manan Pachauri](/t5/user/viewprofilepage/user-id/5425787)

Welcome to the Atlassian community.

The "i" in "lookupissues" needs to be capitalized.

Smart values are often case sensitive.

comments: author: Manan Pachauri
body: Thank you so much. I appreciate it.


author: Trudy Claspill
body: You're welcome.

If that has resolved your issue, please consider click on the Accept Answer button. That will mark the post as Solved and help others searching for answers find the posts with validated solutions.


Tags: cloud

jira-work-management-cloud
Request for Jira Access: Verification Email Not Received
Asked by Manikandan:

I recently attempted to register for access to Jira using my email address **kmani@xxx.xxx** , but unfortunately, I did not receive the verification email necessary to complete the registration process.  

Could you please look into this issue and resend the verification email to **kmani@xxx.xxx** ?


Answers:
author: Jerrold - Empyra
body: Hi

you can raise a support ticket with Atlassian to assist you in this issue

Atlassian support - <https://support.atlassian.com/contact/#/>

Thank you.


Tags: cloud
Automatically linking Confluence pages to Jira
Asked by Simon Baeder:

Question to the community:

I created an automation rule in Jira to create a new Confluence page for every new item in Jira:

![jira-auto.png](https://community.atlassian.com/t5/image/serverpage/image-id/304816i4BEAA38B6496A29E/image-size/large?v=v2&px=999 "jira-auto.png")

But I did not find out how to link it automatically in the Jira item.

Maybe someone can help me with that?


Answers:
author: Hariharan Iyer
body: Hi Simon,

You can use the {{createdPage}} smart value to reference the new page. For example, if you want to add a comment that links to the new page, you can add another step in your rule like below

![Screenshot 2024-02-07 at 12.25.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/304820i48D12E3AA6A04850/image-size/large?v=v2&px=999 "Screenshot 2024-02-07 at 12.25.18?PM.png")

comments: author: Hariharan Iyer
body: Just to add - *createdPage* will add the title of the page. You can use *createdPage.url* to add a link to the confluence page.