e-mail not received
Asked by Georgios Dimitrakakis:

Hello,

I am facing a rather strange problem.

I have a main e-mail address (let's say: ++*main@domain.com*++ ) which cannot get any email send from [@atlassian](/t5/user/viewprofilepage/user-id/62094).com.

I have created an alias such as that it forwards everything to the main address (++*alias@domain.com*++ -\> *++main@domain.com++* ) . Then changed my profile to use the *++alias@domain.com++*

Since then using the ++*alias@domain.com*++ I can receive all communication from Atlassian.

Where and whom should I contact with Atlassian to ask them to see if my *++main@domain.com++* email address has been blacklisted for some reason?

I assume that this might have happened because for a day my email address was not working (due payment) thus meaning that some emails were bounced back to Atlassian.

Can someone help me with this please?

EDIT: Forgot to say that if someone wants the real email addresses I can provide them to him/her. I just don't want them to be public.


Answers:
author: Daniel Eads
body: Hi [@Georgios Dimitrakakis](/t5/user/viewprofilepage/user-id/4365124) ,

Thanks for reaching out on Community - I definitely understand the need to obfuscate your email address! The information you provided was enough to track down the issue. For the address that was giving you trouble, your organization's mail server returned this error to our mail service in May:

```
550: 550 5.2.1 Account disabled
```

Since it appeared that account would be undeliverable to in the future, our mail service pause delivery attempts. I've cleared that pause out from our mail service, so additional delivery attempts should go through (assuming the mail server accepts them!)

Cheers,  
Daniel \| Atlassian Support

comments: author: Georgios Dimitrakakis
body: Hi [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) ,

Thank you very much for your actions. I have successfully managed to change the email back from "alias" -\> "main" .

Indeed for a day or two back in May my "main" account was disabled since there was a due payment.

The only thing remaining is to see that all communication is properly received.

As soon as I get a couple of Atlassian e-mails I will mark this as resolved and will "accept" your answer.

If not I will get back to you ;-)

Regards,

George


author: Norman M?hler
body: Hello,

I have got an identical problem with my private account and the domain norman-web.de

The ID-Service says I have to upgrade to atlassian ID and verify my mail address, but that is not possible, because I do not get any mails to the mail address of the account.

If someone could be so kind to help, that would be very much appreciated!


author: Georgios Dimitrakakis
body: A few days after [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) actions everything seems to be normal again.

Thank you very much [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) !


author: Georgios Dimitrakakis
body: Hello,

if someone is kind enough to look at this the domain is "isolode.com" and probably you will be able to find an email account blocked/bounced with my first name in it (similar to the one I am using right now).

If it's really necessary I can write down the full e-mail here but I would rather avoid exposing it publicly.

Regards,

George


author: Airbus Driver
body: Someone from Atlassian will see this and check if your email was on a blocked/bounced list and they can clear it for you.

comments: author: Georgios Dimitrakakis
body: Hi [@Airbus Driver](/t5/user/viewprofilepage/user-id/4431769) !

Looking forward for that! Although I haven't written down my real email address I really hope that this will not be a problem. They can ask me anytime to provide with the real one.


Tags: account