youngmon/atlassian-qna huggingface dataset:
Problem with 'Edit Document'
Asked by Luke Rice:

I am using Confluence on-demand. I attached an Excel spreadsheet (.xlsx) and displayed its contents using the Office Excel macro. My understanding is that I should now be able to edit this document by clicking the 'Edit Document' link. I am having problems getting this to work and would really appreciate some advice.

I am on a Mac (10.6.8) using Firefox. I configured the plugin as outlined in the documentation. If I specify Excel as the application to handle .xlsx files, clicking 'Edit Document' launches Excel but opens an empty file. Is that the expected behavior? I tried specifying OpenOffice as the appropriate application. In this case I have to authenticate, but the spreadsheet actually opens in OpenOffice. Progress? However, I do not see how to save it back to confluence, which is what my reading of the documentation led me to believe I would be able to do.

Am I doing something wrong, or expecting too much? Thanks for any help,

Luke


Answers:
author: AgentSmith
body: Greetings,

Your expections seem valid. On the surface, it sounds like you might require a pre-requisite plugin specifically for FireFox. I have included the link for reference:

<https://confluence.atlassian.com/display/DOC/Installing+the+Firefox+Add-On+for+the+Office+Connector>

Also, we do support FireFox but if the above link doesn't suffice, it would be interesting to try another browser (chrome/safari) and/or an alternative computer just to minimize the variables.

I hope this information gets you on the right path.

Cheers,  
Jason \| Atlassian


Tags: cloud

confluence-cloud
Is there a way to conditionally supress a macro's results? {Content by Label} macro returns "No content found for label(s) x."
Asked by Ken Trough:

I was trying to use the {content by label} to build tables of contents.

Basically I want to maintain a "master list" of all customers with each customer having their own page (and children). I want to then build smaller lists of customers based on what level of service they subscribe to. So I could have Company X that is labeled "customer" "LEVEL2" and "x". I want to list this customer in the master customer list and I also want to list this customer under our "Level 2 Customer List". I want the lists to dynamically be built based on current pages that match the criteria. That way we can edit the customer data, add or remove labels based on changes in their service level, and the contents lists would automagically be updated with the new page labeling.

The problem with this plan is that if I have no matching results to display (no Level 2 customers that begin with the letter "Q" for instance), I get an unattractive "No content found for label(s) q" result. I would like to conditionally suppress any blank results but I haven't found a way to accomplish that.

Any ideas? Is there a better way to build dynamic indexes with conditional blank space supression within confluence?


Answers:
author: GuilhermeA
body: Hey Ken,

Please correct me if I'm wrong, but you want to suppress if the message is "No labels found" and show if there is labels. Right? This would confuse some users, if they are using it, BUT, if you want to use it for you, and know that it would be shown as you want, then I've written a custom User Macro just for you :)

1. Name
2. Title
3. Rendered
4. And the Code

   ```
   ## @noparams## This sets the variable to see if it contains a word#set ($bodyContent = $body)## Then checks if it has no labels, and it does a custom message, or could be empty :)#if ($bodyContent.contains("No content found for label(s)"))There is no Cookie for you#else$body#end
   ```

Hope this is what you wished for, if not let me know and I can try to tweak it more!

Cheers,
is there a way to stop updates from certain users from showing up in All Updates in the confluence dashboard?
Asked by Willis Njuguna:

We need to stop updates from certain users from showing up in all updates in confluence 4.3.5. Those updates are confidential and needs to be kept confidential.


Answers:
author: Ken Trough
body: <https://confluence.atlassian.com/display/CONF43/Recently+Updated+Dashboard+Macro>

You can filter results by users. I don't know if it accepts negative values or not.

If it does, you'd just enter -bobsmith in the user field to block bob. If negative values are not accepted, you would need to list all users except bobsmith in this field to affirm all users except bobsmith.
How to get right of right side duplicate scroll bar
Asked by Jennifer Peterson:

Hi, I'm using the documentation theme and have two vertical scroll bars on the right hand side, one in the browser, and one in the Wiki page. How do I get rid of the one in the Wiki page? Thanks!


Answers:
author: Boris Berenberg
body: Hey Jennifer,

What browser are you using? And what version of Confluence? I don't see one in the latest version of Confluence when used with Chrome. I am guessing that this issue occurs with a specific browser + Confluence version combination and that we will not be able to fix it as it is a browser specific behavior.

Cheers,  
Boris


author: Peter Hubbard
body: Problem is seen on Firefox 38.6.0

Page_Layouts,_Columns_and_Sections_-_Atlassian_Documentation_-_2016-03-15_10.45.04.png

[](https://community.atlassian.com/t5/Confluence-questions/How-to-get-right-of-right-side-duplicate-scroll-bar/qaq-p/245537?attachment-id=11945){#link_118bdbd2e71ff8}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/207159/1/Page_Layouts,_Columns_and_Sections_-_Atlassian_Documentation_-_2016-03-15_10.45.04.png){#display_118bdbd2e71ff8_0}


author: SUKANTAJ
body: Hi Boris,

We face the same issue for IE browser for version 11.0.xx

The inner bar scrolls the page, the outer bar seems to scroll the whole frame. It doesn't appear on Chrome.

Our Confluence version is 5.5.2

Thanks

Sukanta
Insert JIRA issue
Asked by Nate Smith:

I am not seeing the "Insert JIRA issue" option in confluence. I have JIRA setup as a trusted application both ways via the Application link menu.

I also have Zen foundation installed so I am wondering if maybe Zen is supressing this action?

The Jira macro works {jira} but I can't see the insert JIRA issue anywhere (ot on the menu and not via ctrl-shift-J).

I am running the most current verion of confluence,JIRA and zen.


Answers:
author: Nate Smith
body: Ah...I found it. The mechanism for adding a JIRA issues is not the same as adding a blog post or a new page. Rather, a JIRA issue is inserted while editing an individual page. Not exactly the behavior I was after but it may work.


author: Bruna Griebeler
body: Hi Nate!

Please check first if you are able to search for those issues using Confluence:

Choose **Insert** \> **JIRA Issue** from the editor toolbar.

Go to the **Search** tab of the 'Insert JIRA Issue' dialog.

Enter a [JQL query](https://confluence.atlassian.com/display/JIRA/Advanced+Searching).

If you are able to search for queries, you should be able to insert it as well. Plese [check this documentaion](https://confluence.atlassian.com/display/DOC/Inserting+JIRA+Issues#InsertingJIRAIssues-CreatingaNewJIRAIssueandInsertingit) for further information.

Hope it helps!

comments: author: Nate Smith
body: Thanks for the quick response. With Zen foundation installed I don't think I have access to the editor toolbar. I am pretty sure I have access to the issues though because I can use the list issues macro in confluence and it will return issues.

Maybe this is a Zen issue.


author: Nate Smith
body: Would it be possible to give me the name of the action that is actually called when The "Add Jira Issue" is called.

For example this is this the createpage.

createpage.action?fromPageId=\*\*\*\*\*\*\&spaceKey=\*\*\*\*\*\*\*\*

Or blogpost.

createblogpost.action?fromPageId=\*\*\*\*\*\*\&spaceKey=\*\*\*\*\*\*\*\*


Tags: addon-com.zenfoundation
Using Confluence for Sales Support or Enablement?
Asked by Rick Burnes:

Hi Folks --

Are there any other marketers out there using Confluence for sales support and enablement?

I run the product marketing team at HubSpot ([www.hubspot.com](http://www.hubspot.com)). Our internal wiki is a big, active Confluence installation, and we're using it for almost all of our sales enablement and support process. I'm pretty happy with the setup now, but I want to figure out how to get it to the next level. So I'd love to swap tips on what's working and what's not -- best practices for organizing things, pluggins/add-ons that are useful, problems that have come up, etc.

Thanks,

Rick Burnes

[rburnes@hubspot.com](mailto:rburnes@hubspot.com)


Answers:
author: Sergio Storch
body: Hi Rick

I use Confluence for sales support as an extranet, where I publish pages that can be viewed by anonymous users. Sometimes with permissioning to specific sets of customers. They don t need to have individual logins. A collective login and password may be enough. If I want to interact with them relative to a specific content (means, it s a content-centric interaction), then I ask them to use comments on Confluence. If the interactions are related to some opportunity or pre-sale, then I call them to interact on Salesforce Chatter.

Now, although I haven t experimented yet, I believe that a great integration would be to publish Salesforce reports on a Confluence page, so that users of the reports don t need individual SF licences and can view them (and comment them) on Confluence. Does it make sense for you?

Glad to share with you and wish we can share more as we advance further in our utilization.


author: Sergio Storch
body: Hi Rick, I have also used Confluence this way, and I am very interested in co-learning with other users who use or intend to use it in conjunction with Salesforce. There are good plugins in the marketplace, but I haven t experimented with them yet.

comments: author: Rick Burnes
body: Interesting, Sergio. What would you use the SFDC connection for? (We also use Salesforce, but find that reps are MUCH more active on Confluence than on Chatter.)

We use Confluence for all of our sales documentation. We list our resources (ppt decks and videos) there, we have a deep suite of pages documenting our product and its positioning, and the comments section on both types of pages act as an ad-hoc q\&a forum for reps.

I'm curiuos about ways to share, rank and filter content for reps in confluence. I'd LOVE to have a way to publish a series of decks or sample emails, then let reps vote and comment on each one. Then they'd be able to find the best assets for their particular vertical -- most popular enterprise email templates? No problem. Most popular SMB demo deck? Also no problem. Each asset would be easy to filter for on a single page.

How have you used Confluence for sales support? Do you know of any good ways to do the kind of content filtering I'm talking about?
Unable to save Confluence page
Asked by Marley Wynne:

We have a tasklist page for a project which consists of a table with about 60 rows and 6 columns, each row has the check box for the task so we can see that a task is complete. For some reason this page stopped saving edits. Other tasklist pages are saving just fine, although they are smaller lists.

Is there a limit on how much content can be in a page?


Answers:
author: Yilin
body: I suspected that could be memory related as the content will be cached before go to the database or database connection timeout. May be you can check whether there is any error in the log file about the out of memory or database connection reset by peer.

Increasing the JVM memory or the connection time out setting on the database side will help.

If it is not the case, I would like to encourage you to open a support ticket for it.

comments: author: Marley Wynne
body: We took a look at the log files and increased the time out setting as suggested, to no avail. For the sake of moving forward I closed the page and started a new tasklist for the team to use. So far this is working fine.

That being said we did experience a similar issue with another tasklist page. Once it reaches a certain point it stops saving edits (we click save and it just freezes). We haven't had any problem with any of our shorter pages though.


author: Marley Wynne
body: We had this issue again today, so we've put in a ticket. Thanks for your help.
Exporting Confluence content to Web Help
Asked by Francis:

Is it possible to export Confluence content to a conventional Web-based Help system such as the following: <http://help.sap.com/saphelp_470/helpdata/en/73/69f5c755bb11d189680000e829fbbd/frameset.htm>. Our requirement is to integrate this Help with our product, so that on pressing F1 for example, the integrated Help appears. This is useful when our customers who work in environments that restrict Internet connectivity (and hence no access to documentation hosted on our Web site).

The default HTML output from Confluence appears to be a bunch of flat files that aren't integrated to each other. We'd like a persistent tree structure-based navigation pane on the left with an integrated search functionality and breadcrumb navigation.

Thanks a lot,  
Francis


Answers:
author: Robert Lauriston
body: I've been looking into that as well. K15t an add-on that can export to Eclipse Help, another that can export to DocBook, which can be transformed to web help using open-source tools, and another than can do better HTML than you get with the built-in command. No web help per se, though, so far as I've been able to determine.<http://www.k15t.com/software>


Tags: online-help

server

web
Pie chart doesn't display correctly
Asked by Ricardo Mayerhofer:

I'm facing a problem with chart macro, even tough the data seems do be correct the chart doesn't display correctly. I just copied and pasted the example from the official docs:<https://confluence.atlassian.com/display/DOC/Chart+Macro#ChartMacro-PieChart>

* <https://dl-web.dropbox.com/get/pie.png?w=AACjr07Z35sZ3J3u9ifBAJwxSPIaFidJZhlSwF8oQyZAWQ>
* https://dl-web.dropbox.com/get/pie2.png?w=AACsj_rWEMqKZ1XZkr8AqUEQv_dQE36OlHHz7btOxp5BgQ

The bar chart, however, renders correctly with the same data:

* <https://www.dropbox.com/s/blo9e620m211lhd/bar.png>

I'm using confluence 4.1.

Any help is appreciated. Thanks.


Answers:
author: GuilhermeA
body: Hello Ricardo, I could make it work using the following guidelines:

1. Insert the chart Macro
2. Create the Table with Fish Type, and 2011 inside it
3. Edit the macro with the Following:
4. Type: pie
5. Chart Title: Fish Sold
6. Show legend: True
7. Content Orientation: Vertical, **This is the most important part!**
8. Save

This should help you, I could make it work following this, and remember that the Orientation is the most important thing, it would parse the content based on the vertical or Horizontal data on the table.

Cheers,

comments: author: Ricardo Mayerhofer
body: Hi Guilherme,

Thanks for your response. I think there's a bug with my confluence installation, or perhaps a plugin broke it. I tried the steps above but it didn't work. It only happens with pie chart. Here goes a screenshot with the data in the backgroung:

<https://www.dropbox.com/s/i1mt9ymknuw8u23/chart.png>

I changed the display orientation and clicked on refresh.

Any idea?


author: GuilhermeA
body: One warning is that is not Display Orientation but Content Orientation that you need to set as vertical, which is on the lower part of the macros.

Let me know if still gives you problems


author: GuilhermeA
body: :D Glad to hear that!


author: Ricardo Mayerhofer
body: It worked, thanks!


Tags: pie-chart
Confluence import document with big images error
Asked by Jiannan Tang:

Hi:

I import a document fail, because the image size out of 900 x 1200.

But I success save an page with an image lage then 900 x 1200.

Why? Is it an bug, or how can I import the document with big size document?

The error message: ![](https://lh3.googleusercontent.com/-mer-JvFFqn8/UUsWJjWASTI/AAAAAAAAAKk/6p-bKgHb5h4/s939/%E9%80%89%E5%8C%BA_187.png)


Answers:
author: GuilhermeA
body: Could you attach a sample file that fails and the version of your Confluence so we could try it here?


author: RianA
body: This might be a bug. Do you have a sample file that we could use for testing purpose. What version of Confluecne that you are using? Do you import page from 'Import Word Document'?


Tags: image

import
Placeholder pages
Asked by AyJay:

Is it possible to add placeholder links in the page structure?

What I would like to achieve is to be able to add navigation items in one space that actually point to a real page somewhere else.

Please note that I am not talking about including a navigation page, or linking to stuff in a page.

I want this in the automatically created navigation tree.

![](../../upfiles/text3004_1.png)


Answers:
author: David Pinn
body: Tim Wong refers to [Configuring a Sidebar](https://confluence.atlassian.com/display/DOC/Configuring+a+Sidebar).

Otherwise, you might simply edit the home page for SPACE1, and add links to the pages in SPACE2. Make sure that your links refer to the [permanent URLs](https://confluence.atlassian.com/display/DOC/Linking+to+Confluence+Pages+from+Outside+Confluence) for the pages in SPACE2.

I'm not sure, but you may be interested to learn about creating an [undefined link](https://confluence.atlassian.com/display/DOC/Creating+Content#CreatingContent-Usinganundefinedlinktocreateapagelater) to a page that you will create later.


author: David Pinn
body: Tim Wong refers to [Configuring a Sidebar](https://confluence.atlassian.com/display/DOC/Configuring+a+Sidebar).

Otherwise, you might simply edit the home page for SPACE1, and add links to the pages in SPACE2. Make sure that your links refer to the [permanent URLs](https://confluence.atlassian.com/display/DOC/Linking+to+Confluence+Pages+from+Outside+Confluence) for the pages in SPACE2.

I'm not sure, but you may be interested to learn about creating an [undefined link](https://confluence.atlassian.com/display/DOC/Creating+Content#CreatingContent-Usinganundefinedlinktocreateapagelater) to a page that you will create later.


author: twong_atlassian
body: I'm not clear on the question. Which verison of product are we talking about, and exactly which portion of "navigation items"?

For instance, if we were talking about the newest versions of Confluence where we have the sidebar, and you were refering to the sidebar on the left side, you could click configure sidebar\> Add Link, then search out some other page in Space2, with arbitrary link text "fakepage".

Sorry if I misunderstood your query.
Anyone that knows how to use PopView Addon?
Asked by ticoulat:

I have found this addon: PopView ToolTip, but when I try to use this it doesn't show me nothing...so I want to know how must have to do it.


Answers:
author: Ellen Feaheny [AppFusions]
body: Did you get this worked out Martin? Please contact us at [info@appfusions.com](mailto:info@appfusions.com) if not. Thanks.


author: Ellen Feaheny [AppFusions]
body: Thanks Luiz! Martin - If you have other questions or need further help, don't hesitate to contact us at [info@Appfusions.com](mailto:info@Appfusions.com)Best, Ellen


author: LuizA
body: Hey Martin,

You can check the on-line documentation for this plugin, the following link explains how ot use it:

<https://www.appfusions.com/display/DIST/PopView+Tooltip+Plugin+for+Confluence>

Hope this helps!

Regards,

LJ.


Tags: tool-tip
Can I put a Tooltip in a template?
Asked by ticoulat:

I have a template and I want to know if I can put inside a tooltip.


Answers:
author: LuizA
body: Hello Martin,

Natively in Confluence is not possible, so to achieve this you will have to perform a kind of customization at your instance. Normally to perform customizations like this one, that can involve some kind of development, request a help from one of our Atlassian Experts, see below:

<http://www.atlassian.com/resources/experts>

Best Regards,

LJ.


Tags: tool-tip
Is there any way to import the Confluence Users with their passwords in LDAP?
Asked by Ashma Shrestha:

I recently realized that Atlassian is using ATLASSIAN-SECURITY (Bouncy Castle Encryption) method to encode their Password which is not supported by any LDAP. The plan is to use LDAP as a centralized usesr directory and Crowd as the interface and SSO tool. Our choice was due to the fact that

- LDAP handles multiple password encryptions, which in our case is important because we are planning to import users from multple non-atlassian directories as well and we would like the password to be intact.

- Better support for extra user attributes in LDAP where as Crowd does offer it but the implementation is not fully mature or as per our need.

I would really appreciate it, if someone can provide some pointers on how this can be done.

Thank you in advance


Answers:
author: GuilhermeA
body: I believe that this would be a "Cannot be done". Not due LDAP or Import, but due the fact that you need to use another encryption other than Atlassian-security.

So the main ideia would be convert atlassian-sha, to something else, which then would be a "security" failure, and I believe that you might be able to reverse the encryption, but it could be very difficult.

In my humble opinion it would be too much work for something that in a high security environment would be discarded in 7 days upon request to password change.

Getting to your question, I would just import all users from Confluence to your LDAP, and force a random password, forcing your users to change their passwords on first login. This would generate a fresh pair of keys with the correct LDAP Security.

Hope this helps you. Cheers,


Tags: security
Access to Confluence OnDemand
Asked by Michael De Beaupre:

St. John Ambulance is a non-profit organization and as such, we've been given free access to Confluence Download. However, we don't have a separate external server to donwload the program onto. Can we exchange the Confluence Download for Confluence OnDemand?

Thanks.


Answers:
author: SarahA
body: Hallo Michael and Marley

Currently, Atlassian does not supply free Confluence OnDemand sites to non-profit organizations. (The downloadable software is free for non-profits, but not the OnDemand option.)

The pricing and licensing details are here:

<http://www.atlassian.com/software/confluence/pricing/?tab=ondemand>

I hope this helps!

Cheers, Sarah


author: LuizA
body: Hello Michael,

Sure, it is just to select the option 'OnDemmand' in the following link and then you'll be able to start a free OnDemmand Trial:

<http://www.atlassian.com/software/confluence/try/>

If you need any other help during the usage, please just let us know.

Kind Regards,

LJ.

comments: author: Michael De Beaupre
body: Thanks for the quick response.

After the Trial period, would we continue to get free access as a non-profit organization? And if not, is there non-profit pricing for the OnDemand option?


author: Marley Wynne
body: I'd like to know the answer to this as well! Thanks for asking!