youngmon/atlassian-qna huggingface dataset:
How can I use JIRA to notify our customers about specific releases via email template?
Asked by Sherwin Soriano:

Good afternoon!

We are currently in the phase of migrating to JIRA and we would like to know if we can configured or set-up a communication email notification to our customers when a certain releases are upcoming? or if the release has been successfully completed or we reverted back due to issues or something.


Answers:
author: Emily _ DevSamurai
body: Hi [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859) ,

I wonder if you're looking for a way to send out bulk notifications to internal or external customers of Jira products.   

One way to do this is by setting up a Jira automation rule for email notifications about a release. You can create a rule to trigger automation when a sprint completes, for example.   

You may find this document helpful: [How to create and edit Jira automation rules](https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/).  

I hope this information is useful to you.

comments: author: Sherwin Soriano
body: Hi [@Emily _ DevSamurai](/t5/user/viewprofilepage/user-id/5239392) !

Both internal and external to our company.

If we can send a comms when a particular release has been completed or a particular deployment fails or succeeds that one or more squads are doing.


Tags: cloud

jira-cloud
Related to pages
Asked by Harishraj Subburaj:

For free we can use upto 2gb file storage right? if im creating multiple pages it will increase the storage size or only attachments only consume the storage


Answers:
author: Kristian Klima
body: Hi [@Harishraj Subburaj](/t5/user/viewprofilepage/user-id/5534117)

a) Everything counts

b) unless you go crazy with large attachments and videos, you should be fine.

I have about 4-5 thousand pages in my Confluence, with large screenshots, and assorted attachments, a couple of videos. A couple of big apps. I'm on 8GBs.

You can check your storage at any point (the screenshot is from a different Confluence :) )

![2024-07-02_17-05-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/333066i59A1277275838754/image-size/large?v=v2&px=999 "2024-07-02_17-05-37.png")

With a bit of best practices, you can go a long way:

* delete unused attachments
* purge you trash on regular basis
* do not create spaces if you don't have to - if you delete a space, remove it from trash
* optimize your attachments (screenshots)
* [use iframe macro to embed videos and presentations](https://community.atlassian.com/t5/Confluence-articles/Make-your-Google-Slides-presentation-presentable/ba-p/2716845) (you can store them on YouTube or Google Drive)

Hope this helps.

comments: author: Harishraj Subburaj
body: Thanks for letting me know, i understood now.


author: Rilwan Ahmed
body: Hi [@Harishraj Subburaj](/t5/user/viewprofilepage/user-id/5534117) ,

Welcome to the community !!

Storage includes pages, attachments and backups also.

I suggest to disable backup if it is enabled.

**Please note:**

1. When you reach storage limits for your Confluence plan, **you'll either need to upgrade to a higher plan or remove content that is taking up storage** . If you don't take action within the dedicated time frame, your team will not be able to edit or create spaces, pages, whiteboards, and content within your Confluence site.
2. Archiving pages that contain attachments in Confluence will **not** free up any storage. This is because Confluence keeps files to make historical data available to you. To free storage, we recommend deleting the page altogether.

3.

   Regarding attachments, you'll need to delete them from archived pages or delete the archived page completely. Once again, this is because Confluence stores all attachments for version history purposes.

More details in <https://support.atlassian.com/confluence-cloud/docs/manage-your-storage-usage/>


Tags: cloud

confluence-cloud
Notifications Blocked
Asked by Tess Colman:

I'm no longer receiving notifications when I'm tagged in Jira.   

My account was shutdown and now I'm back in I don't receive any email notifications.   
I've tried updating my email address, going into old emails and clicking to reconnect.   
I've reached out to my Atlassian administrator and had no luck.  
Nothing's working.   

Any suggestions?   


Answers:
author: John Funk
body: Hi Tess - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see your email address is on their Suppression list.

<https://support.atlassian.com/contact/#/>


author: Chris Rainey
body: Hi there,

Have you tried checking your Personal notification settings? In Jira, you can get there by clicking on your avatar on the top-right and then clicking Notifications or clicking Personal Settings.

Can you verify that your settings are correct here, specifically the option for "You're mentioned on an issue"?


Tags: cloud

confluence

jira-cloud
Focus Jira JQL to specific Customer Project provided by Confluence context
Asked by Brian Homrich:

One of our application owners wants to have the Confluence Space determine additional context provided to the Jira link macro, so that the customer for whom the space is being created becomes part of the JQL query for the issues/tasks being recovered by multiple queries:  

The queries will grab a common Category and Label which will be populated in every Jira project: something like

label = "W1" \&\& category = "Client Task"

and we want to make sure that the Confluence /jira invocation has a project appended (so that the space only shows the issues for that customer/project.

I'd prefer not to hand edit JQL every time. There are multiple links to the Jira across multiple pages.

Suggestions to "template" the links when the space is templatized?

I'd like to do it automatically, but if I had to do some REST fu between the Confluence and JIRA APIs (find the links and correct the JQL, in a batch script, for example) that would work temporarily

Thanks!


Answers:
author: L?gia Zanchet
body: Hello Brian,

Thank you for posting your question in the community!

Based on your description, it seems like you'd like users to view all the issues matching the JQL `label = "W1" AND category = "Client Task"` that are linked to a specific Confluence space.

Unfortunately, this isn't directly possible, as the JQL query will return issues from all projects, not just the ones tied to a specific Confluence space.

To achieve what you're aiming for, *need to ensure that the Confluence/Jira integration includes a project filter, so that only issues from a specific customer or project are displayed in the Confluence space.*

You will need to keep in mind that users will only see query results from the projects they have access to. If you want to limit what certain users can see, you'll need to configure the appropriate permissions in the Jira Project settings.

I hope this helps!


Tags: cloud

jira-cloud
Form is not attached when request type is changed
Asked by Susan Waldrip:

Hi,

When a customer submits a request to JSM via email (that is, submits an Emailed Request), the request that is automatically created from that email is fine. However, we always change the Request Type of Emailed Requests to the applicable request type for analytics purposes. This works fine except when an agent has to change it to a Request Type that has a form associated with it -- all the screen fields are in the Issue View (agent screen) of the "new" Request Type but the form is missing. FYI, I had associated the forms to specific Request Type(s) via the Forms Settings.

Should I be doing this differently? Or is there something I can do to ensure the form is available in the "new" Request Type Issue View screen for the agent to complete? Thanks!


Answers:
author: Walter Buggenhout
body: Hi [@Susan Waldrip](/t5/user/viewprofilepage/user-id/5343063),

Forms attached to a request type are there for creating new requests. That is something different than changing the request type of a request that was already there.

There is, however, and automation rule action that you can use to attach a form to an existing issue, which is commonly used to add additional forms to an existing issue while it progresses through a workflow.

This was announced in late 2023 in [this Community article](https://community.atlassian.com/t5/Jira-Service-Management-articles/4-New-Form-Automation-Components-for-Jira-Service-Management/ba-p/2018674) and may help you achieve your desired result.

Hope this helps!

comments: author: Susan Waldrip
body: Thank you, [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) ! I will try these and follow up w/ what works, I appreciate it.


author: Susan Waldrip
body: That was what I needed! Thanks [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) .

Here's the rule for anyone else who's interested, and pls let me know if there's a better way to do this! Note that the "Then: Attach forms" action only works with Single Project, so if you have 5 projects that need it, you'll need 5 different rules (hence, the project name in the rule title).

![rule for attaching forms with Emailed Request r-type change.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344696i8913D5C7E20A95F3/image-size/large?v=v2&px=999 "rule for attaching forms with Emailed Request r-type change.jpg")


Tags: cloud

forms

jira-service-management

jira-service-management-cloud
Tracking the Sprint History of a Story and its Sub-tasks
Asked by Aditya Pandav:

How can I know when an issue was moved from a sprint to the backlog? Is there any history log showing the movement of issues across sprints/backlogs? Context: My boss accidentally moved some items from the current sprint to the backlog. We're trying to find and place those issues back in the existing sprint.

I tried checking the history under issue activity, but that doesn't show if someone moved an issue to backlog. It only mentions if the issue has been assigned to a sprint.


Answers:
author: Liana Boboescu _StonikByte_
body: Hi [@Aditya Pandav](/t5/user/viewprofilepage/user-id/5579265) ,

Try this: On your Agile Board, go to the Reports section on the left side, then click on Sprint Report. Select your sprint in question, and at the bottom of the page, there is an "Issues Removed from Sprint" section. Hope you find it helpful!


Tags: cloud

jira-cloud
Use data from one picklist field to populate a different picklist field
Asked by Christine Davis:

I have two types of projects, one uses a customer field name and another uses an organization (custom) field name. They are both picklists. The two fields are the same list of clients we have but their names vary slightly in the different tenants that feed the different projects. I.e *customer* may be Atlassian and the *organization* might be Jira Atlassian referring to the same company.

I want a two-way sync, so if the customer field is blank but the organization field says Jira Atlassian, I want it to populate the customer field with Atlassian. Vice versa, if the organization field is blank and the customer field is Atlassian, I want it to populate the organization field with Jira Atlassian. Is this possible? If the two-way isn't possible, I would be happy to do a one-way from the custom organization field to the standard jira customer field.


Answers:
author: Trudy Claspill
body: Hello [@Christine Davis](/t5/user/viewprofilepage/user-id/5579132)

Welcome to the Atlassian community.

Jira would need some sort of table for determining how to map the values.

With an Automation Rule you can define a Lookup Table that specifies a "key" value and the corresponding value for that key. Using such a rule you could construct a table where values for Organization are the keys and another where Customer is the key

|----------------|-----------|
| key            | value     |
| Jira Atlassian | Atlassian |

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table>

Using such a table you could construct rule(s) that monitor the two fields for change, look at the new value, user the Lookup Table to find what the new value should be for the other field, and update the other field.

Do you want the rules to run only when one of the fields is blank and the other has a value?

What if both fields have a value but one of them gets changed?

What if both fields have a value and both get changed, but to values that are not a correct pairing?


author: Shawn Doyle - ReleaseTEAM
body: Hi [@Christine Davis](/t5/user/viewprofilepage/user-id/5579132)

It's possible.

There are two main ways to attack this: one with Scriptrunner (and maybe other add-ons as well), and you can script the fields to populate when one is blank and the other isn't.

The other way is with automation. After the issue is created, if one of the fields is blank, populate it based on the one with a value. The downside of automation is that it happens after the issue is created. This may not be a concern for you.

Both require some scripting.


Tags: cloud

jira-cloud
Can calendar view be limited to see more concurrent tasks?
Asked by BB:

I'm trying to use the calendar view to get a feel for timing of various tickets which have start and due dates defined. However, Some of the weeks have many concurrent tickets and when viewing a whole month only 2-3 are shown, and to see any others, I can click the +n more button.

It would be very useful if I could either restrict the view from 6 weeks down to 1-2 and have larger cells for the days which could display the whole set (or at least display more), or force the calendar to show all tasks by expanding cells to show them all. The date filter I have found only changes which tasks are visible in the calendar, but the calendar cells stay the same height and no more concurrent tasks are displayed. Are either of these possible or is it otherwise possible to increase how many tasks are shown concurrently in the view?


Answers:
author: Walter Buggenhout
body: Hi [@BB](/t5/user/viewprofilepage/user-id/5579124) and welcome to the Community!

As for now: no, I'm afraid. There are a couple of things you can do to work around the view limitation you mention, though:

* use the filtering options at the top of the screen to limit the amount of issues shown by assignee, status or a lot of custom fields to choose from;
* use a different view to display the issues coming up for the current week, e.g. with a *filter results gadget* on a dashboard

Hope this helps!


Tags: cloud

jira-cloud

jira-software
Any plans to bring Atlassian Intelligence into Jira Assets?
Asked by David Hart:

Any plans to bring Atlassian Intelligence into Jira Assets? All the features (especially advanced search) would be extremely useful in the assets space.


Answers:
author: Mirek
body: Hi [@David Hart](/t5/user/viewprofilepage/user-id/5407857)

It is interesting and I am pretty sure something would be possible soon but so far in the near future I do not see anything on the roadmap yet.

You can check by yourself

[https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=jiraService\&status=future;comingSoon\&search=AI](https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=jiraService&status=future;comingSoon&search=AI)

or if someone is using DataCenter then here:

[https://www.atlassian.com/roadmap/data-center?product=jiraService\&status=comingSoon;future](https://www.atlassian.com/roadmap/data-center?product=jiraService&status=comingSoon;future)

Maybe [@Sherif Mansour](https://community.atlassian.com/t5/user/viewprofilepage/user-id/781579) you can jump in here and say more about it too?


Tags: assets

cloud

jira-cloud
How to view email processing logs for emails ingested via Incoming Mail system
Asked by Drew Bradford:

We recently configured and implemented the Incoming Mail system so emails can be sent to a mailbox and our Jira Cloud will create issues when emails are received by the mailbox. This was working just fine when we first got it working, back in June. Recently, at some point in the last month, this stopped working as expected.

We have tested what we can and reviewed logs that are available, both on the mailbox side and the Jira/Atlassian side. The one thing we cannot find is any logs related to Jira's mail processor, either success or failure showing when an email comes in and if it was processed or rejected.

This is a long way of asking, is there a way to view the logs of the email processing system to see when emails are processed either successfully or unsuccessfully?

We're using Jira Cloud Standard Plan

Side Note: I've seen responses to a similar question but all the responses are focused on Jira Service Management, this is related to Standard Jira Projects not Jira Service Management.


Answers:
author: Samuel Gatica
body: Hi [@Drew Bradford](/t5/user/viewprofilepage/user-id/902205)

This is not possible in Jira Cloud. Please check this post [Where can I find inbound email logs for the site-wide email?](https://community.atlassian.com/t5/Jira-Cloud-Admins-questions/Where-can-I-find-inbound-email-logs-for-the-site-wide-email/qaq-p/2622713)

Suggestion [Provide access to the Incoming mail logs](https://jira.atlassian.com/browse/JRACLOUD-73011) is still unresolved.

Best regards

Sam


Tags: cloud

jira-cloud
How to export the Jira cloud project sidebar List results?
Asked by Rich Scire:

A user has been using the new List feature found on the Jira project sidebar. He's asked me how he can export the contents of the list. I've look and googled but have not found any information on exporting.

Any suggestions would be appreciate

Thanks,

Rich

.


Answers:
author: Trudy Claspill
body: Hello [@Rich Scire](/t5/user/viewprofilepage/user-id/4468891)

The List View does not include an Export option.

However, the List View is really just a somewhat different version of the Issues view. The same output can be generated in the Issues view, and there is an Export option on that view.


author: Hannes Obweger - JXL for Jira
body: Hi [@Rich Scire](/t5/user/viewprofilepage/user-id/4468891)

I don't know if this request, in itself, justifies additional tooling for you, but just to put it out there: If you are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2797474).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.

Plus, you can export your exact list view to Excel or CSV in just two clicks, like so:

![export-to-excel.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349058iB963C5947117E12A/image-size/large?v=v2&px=999 "export-to-excel.gif")

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
substringBetween
Asked by Scott Brown:

I have a jira comment that is generated via email to our JSM project.

I am trying to strip the corporate virus scan info and quoted body from the email thread. If I dont do this the JSM tickets are un-redable.

I have good consistent markers for the deletion.

I am using

comment.body.substringBefore("{quote}") and

comment.body.subsstringAfter("end--\>")

and those functions work great.

I would like to use comment.body.substringBetween but when I use that function I don't get a result.

Any thoughts?


Answers:
author: Walter Buggenhout
body: Hi [@Scott Brown](/t5/user/viewprofilepage/user-id/5421124) and welcome to the Community!

There most likely is an error in your syntax somewhere so the function can't parse some of the pieces of text you're trying to locate.

Maybe [this related thread](https://community.atlassian.com/t5/Opsgenie-questions/String-Processing-Can-I-use-quot-substringBetween-quot-together/qaq-p/1878258) might help you diagnose. If not, share more details about how you are trying to do this, your exact syntax, any errors you may receive and so on.

Hope this helps!


Tags: cloud

jira-cloud

jsm
How to update a custom field dropdown/search menu using jira python api?
Asked by Yang_ Nini:

Hi, I was wondering if someone could help explain how I would be able to update a custom field using the jira python api.

Normally, this custom field is added manually by typing the item key to be attached into the search bar, then selecting the item that appears from the drop-down menu. Once selected, the item appears as a box under the custom field. After saving, the same linked item can be viewed after closing and re-opening the edit menu.

I attempted to update the custom field using

new_issue.update(fields = {"\[custom field id\]": { "key": feature_issue.key }})

but the field doesn't seem to link the given key to an actual item as the selection disappears upon re-opening the edit menu

Hopefully my drawings below can explain my ask. Any guidance is appreciated, thanks!

![ask.png](/t5/image/serverpage/image-id/344356iDEB238F417439796/image-size/large?v=v2&px=999 "ask.png")


Answers:
author: Trudy Claspill
body: Hello [@Yang_ Nini](/t5/user/viewprofilepage/user-id/5579074)

Welcome to the Atlassian community.

What is the field type of the custom field? Is the custom field a multi-select Issue Picker field?

For a multiple selection list I believe you need to declare each value you want to add as a pair inside of curly braces and use **"value"**as the key.

{"value": feature_issue.key}

And since you might have multiple values you would separate them with commas:

{"value": feature_issue.key}, {"value": another_issue.key}

And encompass the entire list in square brackets

\[{"value": feature_issue.key}, {"value": another_issue.key}\]

If you have only one value to add you still need to encompass it in brackets.

\[{"value": feature_issue.key}\]

So, try this:

new_issue.update(fields = {"\[custom field id\]": **\[** { **"value"** : feature_issue.key }**\]**})

comments: author: Yang_ Nini
body: Hi Trudy, thanks for the warm regards and response! The custom field type is a multi-select issue field. I tried your suggestion but received the following error:

raise TypeError(f'Object of type {o.**class** .**name** } '  
TypeError: Object of type Issue is not JSON serializable


author: Trudy Claspill
body: Can you share your updated code, please?


author: Yang_ Nini
body: Hi Trudy,

Here is the updated section of code that performs the jira functions. Names of certain items were changed but functions are unchanged  

main_issue = issue key read from an excel sheet  
fields\["summary"\] = "\[summary\] " + main_issue.fields.summary # set issue summary to be: "\[summary\] {Feature Summary}""  
fields\["customfield_A"\] = main_issue.fields.customfield_A # set customfield A to be same as main_issue  
fields\["customfield_B"\] = main_issue.fields.customfield_B # set customfield B to be same as main_issue

new_issue = jira.create_issue(fields = fields) # create new issue

new_issue.update(priority = {"id": main_issue.fields.priority.id}) # update priority of new_issue  
new_issue.update(fields = {"customfield_C": \[{main_issue.key }\]}) # update multi select custom field to link to the main_issue


Tags: cloud

jira-cloud

python