youngmon/atlassian-qna huggingface dataset:
Custom field in Help Center -> Request list
Asked by flim:

I have a custom format ticket field but I cannot show it in the request list from Help Center, is there a setting for adding custom fields?

![Screenshot 2023-12-11 125803.png](https://community.atlassian.com/t5/image/serverpage/image-id/296078i86ED67A37A0F3B6A/image-size/large?v=v2&px=999 "Screenshot 2023-12-11 125803.png")


Answers:
author: Joseph Chung Yin
body: [@flim](/t5/user/viewprofilepage/user-id/5360322) -

Unfortunately (out of the box) in the Requests UI, one are limited to the fields that you can expose to the UI as a column.

You are limited to what column (fields) that you can expose to the Requests Listing UI in the portal. You can click on "Customize" option, then you can see what are the fields that you can add out of the box. You will need to search for third party add-on via Atlassian Marketplace that may support your ask on adding the "custom field".

Below is what you have from the JSM product (out ot the box.

![2022-07-01_7-50-58.png](https://community.atlassian.com/t5/image/serverpage/image-id/204248i5A31902848DBFA00/image-size/large?v=v2&px=999 "2022-07-01_7-50-58.png")

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Elitsa Velikova _Nemetschek Bulgaria_
body: Hi [@flim](/t5/user/viewprofilepage/user-id/5360322) ,

The standard issue search is indeed quite limited.

If you are open to using addons, you can check the app that my team created, called [Advanced Portal Reports.](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview) It provides your customers on the portal with an extended search - a table report where they can see, search, filter and export all their Jira Service Management tickets, including any custom field and many additional details (like SLAs, etc.), with a very simple UI.

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa


Tags: cloud

jira-service-management

jira-service-management-cloud
Cannot show Organization field in portal's form
Asked by flim:

Is it possible to allow user to input Organization field on service desk form on portal?


Answers:
author: Mayuresh Kamble
body: Hi [@flim](/t5/user/viewprofilepage/user-id/5360322) ,

Unfortunately the "Organization" field cannot be added to the Service desk form on the portal, It is only available at the issue view.

Regards,  
Mayuresh


author: Dan Breyen
body: [@flim](/t5/user/viewprofilepage/user-id/5360322) with assistance from Support, I have an Automation that takes advantage of a few API calls and gets the Organization of the Reporter's Account when an issue is created, then makes sure there is only one value, and if there is one value it will edit the ticket and add the Organization to it.

It would be nice if adding the Organization was done by default, or the Portal user picks the one they want on the ticket if they have more than one. BUT, this is a great workaround. I'm not the best with APIs, but you could give it a shot.![OrganizationAutomation.png](https://community.atlassian.com/t5/image/serverpage/image-id/296470i859D4CFCC9C27C6B/image-size/large?v=v2&px=999 "OrganizationAutomation.png")

I'm no Automation expert, but that at least gives you a rough idea of what you can try to do.

comments: author: flim
body: In my situation, I need to open an issue on behalf an organization, but I am not a customer of the organization, that's why I need the ability for editing the organization field on the customer portal.

I have learned from your answer that I can use API in automation. Thanks.


Tags: cloud

jira-service-management

jira-service-management-cloud
About the pop-up that appears when completing an issue
Asked by ???_??_:

![messageImage_1702261171484.jpg](/t5/image/serverpage/image-id/296063i5982D6DCAC850B7C/image-size/large?v=v2&px=999 "messageImage_1702261171484.jpg")This pop-up that appears when the status value is changed is inconvenient.  
Is it possible to set the popup my solution to complete by default?

Or can I prevent pop-ups from appearing?

This pop-up annoys me every time.


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)

This issue screen is part of the workflow transition. So, if you want to remove it you'd need to configure your JSM project workflow screens.

You can check and edit the current configure for your respective project.

* Go to Settings \> Workflows and find the aasociated workflow for the project you want to change.
* Edit the workflows, select the transition on the diagram, and remove the "Screen". This is the pop-up that you see when transitioning the issue in the workflow.
* It would look something like this:

![Screenshot 2023-12-11 at 11.05.51?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/296072iCCAE2C92FD6BC3C6/image-size/large?v=v2&px=999 "Screenshot 2023-12-11 at 11.05.51?AM.png")

I hope this is helpful! You can also check out more detailed documentation here: <https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-company-managed-projects-720634253.html>

Cheers,

Linh

comments: author: ???_??_
body: Oh, thanks for letting me know.  
you are the best.  
have a good day.


author: ???_??_
body: I will do as you told me.


author: Linh Pham_Ricksoft_Inc
body: [@???_??_](/t5/user/viewprofilepage/user-id/4704901) You're welcome, I'm happy to help!

If you manage to resolve it, please Accept this answer so other users might find it too :D

Cheers


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a limit on the labels count in a "Label" field in Jira?
Asked by moran_alony:

We'd like to use Jira API to automate one of our ticketing tools. one of our use cases require us to add multiple labels to an incident. I was wondering if there is a limit on the label count for a Label/tag fields in Jira.


Answers:
author: Magic Mike
body: Hi [@moran_alony](/t5/user/viewprofilepage/user-id/5219550) , not sure if there is a limit. UI seems to limit the display when adding more than 55 labels: <https://jira.atlassian.com/browse/JRACLOUD-76583>

I would suggest to try working with other fields to easily categories issues as labels cannot easily be maintained.


author: karim -Atlassway-
body: Hi

[@moran_alony](/t5/user/viewprofilepage/user-id/5219550)

Using [Colored Label Manager](https://marketplace.atlassian.com/apps/1232559?tab=overview&hosting=cloud) you can add new or existing labels to many issues .

![](https://marketplace-cdn.atlassian.com/files/d2350f27-ae81-4605-9e31-0a4ef1e09f61?fileType=image&mode=full-fit)

More functionality that can help you get the job done.

1. Visualize your labels with at-a-glance quickness to save time and avoid mistake - Make your issues more colorful

2. Edit, rename merge and delete duplicate, misspelled or wrong labels without having to go through each issue

![media2 v2.png](https://community.atlassian.com/t5/image/serverpage/image-id/295958i49E947438498E96C/image-size/large?v=v2&px=999 "media2 v2.png")

Cheers

Karim from Atlassway Team


Tags: cloud

jira-service-management

jira-service-management-cloud
Anyway to visually change the "dropdown" choice in a form on the backend?
Asked by Calvin:

Hi all, if someone submits a form, on the backend you can see what they've submitted. But for dropdown fields, instead of their answer being black, its like a light grey on grey.

Even on dark theme its similar.

For those that are visually impaired, its super hard to see. Is there any possible way to make it more visibly defined? Or else maybe I should move to radio buttons?

Cheers.![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/296044iA9AA64B6A73C2FBE/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Calvin
body: It looks like this design has been updated and the text is now no longer grey but darker which fixes my issue. Thanks heaps. Solved.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Can alerts be generated due to SLA expiration?
Asked by Brandon A_ Rosadio Saico:

In the server version, you could do it from the automations section.

![9b543479-7fca-4c31-8849-779ec16c6657.jpeg](/t5/image/serverpage/image-id/296042i68457780CED9D47F/image-size/large?v=v2&px=999 "9b543479-7fca-4c31-8849-779ec16c6657.jpeg")


Answers:
author: Kateryna_v_SaaSJet_
body: Hi [@Brandon A_ Rosadio Saico](/t5/user/viewprofilepage/user-id/5101853)   

There are also a lot of add-ons for Jira Cloud where you can customize the notifications the way you want. For example, in[SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741/sla-time-and-report-for-jira?tab=overview&hosting=cloud&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Can-alerts-be-generated-due-to-SLA-expiration&utm_term=20231231) (developed by my team), you can configure automation specifically for the SLA goal trigger. You can set up all SLA conditions, SLA goals, and automation in one window.  

![sla-time-and-report-add-on-for-jira-cloud.gif](https://community.atlassian.com/t5/image/serverpage/image-id/298492i42A4A60A965DCFAF/image-size/large?v=v2&px=999 "sla-time-and-report-add-on-for-jira-cloud.gif")  
The [SLA app has a 30-day trial](https://marketplace.atlassian.com/apps/1220741/sla-time-and-report-for-jira?tab=overview&hosting=cloud&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Can-alerts-be-generated-due-to-SLA-expiration&utm_term=20231231), so give it a try.


author: Magic Mike
body: Hi [@Brandon A_ Rosadio Saico](/t5/user/viewprofilepage/user-id/5101853) ,

This automation feature is the legacy one. Now you need to use the Automation for Jira that is included in your cloud edition.

You can simply go in Project Settings \> Automation and create an new rule.  
The trigger to use is SLA threshold breached and there you have the option "will brech in the next" ... and you can add the time you want to get an alert before it actually breaches.

![DONOS-Service-Desk-Details-Service-project-Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/296043iC43C467F8FBB5801/image-size/large?v=v2&px=999 "DONOS-Service-Desk-Details-Service-project-Jira.png")

Add another component to send a notification by email or slack or else...

I hope this helps,

Best regards,

Mike

comments: author: Brandon A_ Rosadio Saico
body: Hi Mike, thank you for your help!! Do you have any idea how to have the Legacy Automation option enabled?  


author: Magic Mike
body: Well, I don't think you can. Either you have it straight away when you migrate or you won't because you are already in the new version. At one point, this will be replaced by automation. So I would straight away move to automation for Jira.

![DONOS-Service-Desk-Details-Service-project-Jira (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/296045iA64A36425655216A/image-size/large?v=v2&px=999 "DONOS-Service-Desk-Details-Service-project-Jira (1).png")


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create automation that will fail for sure (for test purposes)?
Asked by Vera Valshonok:

Hi!

I need to test a new account with a list of people in it that I set as an Automation owner, so that all this list of people will receive a notification email when an automation Fails.

I am trying to test it.

For the test I need to create an automation that will 100% fail, but I am not succeeding. It keeps saying Issues accrued in the Automation log, but not automation Failed.

Please advise scenario that will make automation fail.


Answers:
author: Nicole Robertson
body: I would set up an automation to send a webhook and deliberately include invalid JSON so that the response code is an error

comments: author: Stephen Wrathall
body: Or even simpler, just configure a Send Web Request action to [https://makeMeFail](https://makeMeFail?)


author: Jack Brickey
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542) ,

The first question is, how do you want to trigger the rule? Do you want to create a manual trigger? After you figure that out, then try a condition using JQL, e.g component = abc and label = this-that and assignee = Fred and status = "in progress".

The exact JQL will need to be defined by you to align with your scenario. What you should do prior to creating the automation rule is to test that JQL under the advanced search window to ensure that nothing is returned.

Does this make sense? Feel free to share an image of your current automation rule if you need further assistance.


Tags: cloud

jira-service-management

jira-service-management-cloud
JQL statement look for Assets
Asked by Toby Te Rupe:

I have Employee asset related to Business Asset Unit. A Business Unit can have many Employees.

When we assigned a ticket in JSM we assign the reporter field to an Employees asset record. What I would like to do is write a JQL statement that will display a list of all ticket by Business Unit.


Answers:
author: Joseph Chung Yin
body: [@Toby Te Rupe](/t5/user/viewprofilepage/user-id/5380879) -

Welcome to the community. Did you create custom field where sourced from your employee/business asset object?

If you didn't, then you will not be able to utilize JQL for the operation.

Here is a link on how to create custom field in Jira/JSM sourced from Assets object(s) -

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Toby Te Rupe
body: I am using the assets database in JIRA which has a people schema which has Employees schema tree object and the Employees object has attributes Key, Created, Updated, Name, CustomerEmployeeID, Job Role , Band , Business Unit, Email , Managers Name which links back to Employees OBject. I need to write a JQL statement filter that finds me Employees from Business Unit = "xyz"


Tags: cloud

jira-service-management

jira-service-management-cloud
Anyone from the same organization can view the job list
Asked by Melek K?ksal:

In the customer support panel we opened, we want all customers we added to that project to see the work list of the project. I couldn't find the relevant setting. I request your support.


Answers:
author: Joseph Chung Yin
body: [@Melek K?ksal](/t5/user/viewprofilepage/user-id/4787437) -

Need clarification on your ask - What do mean by the work list of the project? Are you referring to the issues created via the portal UI for a given project for all customers under the same organization?

Please advise, so we can assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can users export their created tickets? The query goes for those who have the customer role.
Asked by Brandon A_ Rosadio Saico:

One of the doubts I have on the part of a client is that if they themselves want to extract their information to work on it in other repositories, does JSM allow you?

![IMG_2851.jpeg](/t5/image/serverpage/image-id/296031i1D392D3806CB6A3A/image-size/large?v=v2&px=999 "IMG_2851.jpeg")


Answers:
author: Joseph Chung Yin
body: [@Brandon A_ Rosadio Saico](/t5/user/viewprofilepage/user-id/5101853) -

Hi Brandon:

Out of the box, it is not possible. As there is an outstanding enhancement ask (old ask) on Atlassian side - <https://jira.atlassian.com/browse/JSDCLOUD-826>. You can add yourself as a watcher to the case to receive updates.

However, at this time, you will need a third party add-on to give you that functionality. You can take a look at <https://marketplace.atlassian.com/>

There is one add-on that I believe it has that functionality -

[https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud)

Here is their documentation on this element - [https://deviniti.com/support/addon/server/extension/latest/export-request/#:\~:text=Turn%20on%20the%20toggle%20under%20the%20Export%20Request%20section.\&text=Go%20to%20your%20Customer%20Portal,Click%20the%20Export%20icon](https://deviniti.com/support/addon/server/extension/latest/export-request/#:~:text=Turn%20on%20the%20toggle%20under%20the%20Export%20Request%20section.&text=Go%20to%20your%20Customer%20Portal,Click%20the%20Export%20icon).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Brandon A_ Rosadio Saico
body: Joseph, Thanks for the help.


author: Joseph Chung Yin
body: [@Brandon A_ Rosadio Saico](/t5/user/viewprofilepage/user-id/5101853) -

Great, glad to assist. If my suggestion helped you, please click on "Accept answer" when you have a chance, so others with similar asks will see this posting as an answered entry.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I get the commit SHA merged in in Pipelines pull-request builds?
Asked by Felix:

I'm trying to set up a pull request build that calculates the files changed in a pull request on a certain path.

I'm trying to do this so that I can exercise any new tests introduced in the PR by running them multiple times (to ensure they are not flakey).

I know that the BITBUCKET_PR_DESTINATION_BRANCH variable exists, but it seems like that does not allow me to do what I want, because the merge that pipelines does for a pull-request build is not *always* the tip of the destination branch.

If the merge commit that happens on that build produces a merge, I can get the commit SHA using:  

```
git rev-list --parents -n 1 HEAD | cut -d " " -f 3
```

I use that to grab the files like this:  

```
git diff --name-only HEAD $(git rev-list --parents -n 1 HEAD | cut -d " " -f 3) -- test/
```

**However**, if the pull-request branch is up to date with the destination branch, no merge commit is produced, and the above does not work.

<br />

Is there any way to get the commit SHA Bitbucket Pipelines uses in the Build setup?

Or another easy way to produce a list of the changed files of a certain path in that PR?

![Screen Shot 2022-06-10 at 2.54.08 PM.png](/t5/image/serverpage/image-id/201553i28E7C1CADCF84AE7/image-size/large?v=v2&px=999 "Screen Shot 2022-06-10 at 2.54.08 PM.png")


Answers:
author: Patrik S
body: Hello [@Felix](/t5/user/viewprofilepage/user-id/853253) ,

Welcome to Atlassian Community!

In bitbucket pipelines, when you are using pull-request triggers pipelines it should always merge the tip of the destination branch with the current working branch (the source of the pull request). So in this case, to get the commit hash that is shown in the merge command at Build Setup stage you could use git log as below :

```
git log -n 1 --pretty=format:"%H" $BITBUCKET_PR_DESTINATION_BRANCH
```

This will print the tip of the destination branch of the pull request, which should match the commit hash presented in Build Setup.

As for getting the files that were changed in the source branch of the pull request, I think you could make use of the git three-way diff, as below :

```
git diff $BITBUCKET_PR_DESTINATION_BRANCH...HEAD
```

This will list all the files that were changed in the source branch of the Pull Request starting at the last common commit between the source and destination branch of the pull request.

Hope that helps! Let me know in case you have any questions.

Thank you, [@Felix](/t5/user/viewprofilepage/user-id/853253) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Allow merge to master or modifications to master with pull request
Asked by ThePokyWizard:

Today I work with the GitFlow method available from GitKraken.

When there's a new feature we start a branch on the Feature that goes to Develop and then there's a Release.

When there's a bug fix, we start a branch on the Hotfix, which goes to Develop and then a Release.

It happens that when there is a release, the code is placed in the Master. But since there is a risk that something was accidentally uploaded or even the developer deleted something, we want to approve everything that goes to the Master.

We saw this Bitbucket article "[Suggest or require checks before a merge](https://support.atlassian.com/bitbucket-cloud/docs/suggest-or-require-checks-before-a-merge/)" and enabled the branching permission, but still, people are able to send everything to the master without having to approve what was sent. How can I control what goes to the Master?

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/201552i4B54F98273ACB658/image-size/large?v=v2&px=999 "Screenshot.png")


Answers:
author: Theodora Boudale
body: Hi [@ThePokyWizard](/t5/user/viewprofilepage/user-id/1661054),

I see that you created a support ticket for this issue, but I wanted to leave a reply here as well for any other users who may come across your post with the same question.

Selecting certain merge checks only will show a warning when someone tries to merge and the merge checks are not successful.

In order to prevent a merge when the checks fail, you will need to additionally select the option "**Prevent a merge with unresolved merge checks**" in that dialog, which is possible if your workspace is on the Premium plan.

Kind regards,  
Theodora

comments: author: Ulrich Kuhnhardt _IzymesCo_
body: [@ThePokyWizard](/t5/user/viewprofilepage/user-id/1661054) If you just need to control direct push from local to remote **master**just enter 'master' into the Branch permission's "select branch" input field. (It's currently set to 'main')

Obviously you can nominate exceptions for some user(s) as you have done and let the rest of the team merge to 'master' via PR only.

This should be sufficient to accomplish your goal of limiting who can push to 'master'.

Let me know how you go.

Best, Ulrich

[Izymes](https://marketplace.atlassian.com/vendors/1210584/izymes-pty-ltd)

// Eliminate boring from work


author: ThePokyWizard
body: Thanks [@Ulrich Kuhnhardt _IzymesCo_](/t5/user/viewprofilepage/user-id/4011392) ,  
I made the suggested modification by support (enable: Prevent a merge with unresolved merge checks) and also changed the branch name to master and it worked.


author: Theodora Boudale
body: That's good to hear, thank you for the update [@ThePokyWizard](/t5/user/viewprofilepage/user-id/1661054)!

And thank you [@Ulrich Kuhnhardt _IzymesCo_](/t5/user/viewprofilepage/user-id/4011392) for noticing the branch name!


Tags: bitbucket-cloud

cloud

pull-request
I'm not receiving bitbucket invitations on my company email
Asked by maria.mott:

Good afternoon.

My manager sent me an invitation to collaborate on a project but the invitation email doesn't arrive at all. he tried to resend the email but it didn't work either.

Could you please check this problem?


Answers:
author: Theodora Boudale
body: Hi Maria and welcome to the community!

Your email was in one of our suppression lists because we attempted to send an email at a time the email account was not operational yet. In this case, the email is added to a suppression list as we no longer try to resend to non-existing emails.

I went ahead and removed your email address from that list.

Could you please ask one of your admins to resend the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Kind regards,  
Theodora

comments: author: maria.mott
body: Thanks very much! It's working properly now :)