youngmon/atlassian-qna huggingface dataset:
I can't edit workflow anymore
Asked by Hui Zhang:

I created few projects (Team managed) and got some initial workflows setup. Then one day I start seeing "Something went wrong...come back later" message. It's been several days and it's still the same message. Basically I can't get into the window to edit workflow anymore.

Help? My first few days learning experience was great, until now...


Answers:
author: Hui Zhang
body: Thanks,

I do still have the Administrator role for that project.

I've been using Chrome. But I just tried in Edge and got the same screen.

Also, I tried to edit from two ways- one from setting \> Issue types, the other directly from within an issue \> view workflow and choose edit from there. The same screen as below showed up.

The blue "Try again" button will just keep spinning when pressed. While it is spinning, I was able to click the "Add status" buttons and make entries. I did not proceed to save though fearing to further spoil my existing workflow..

![Screenshot Cannot edit workflow.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254349i9490DF46166DC857/image-dimensions/279x319?v=v2 "Screenshot Cannot edit workflow.jpg")


author: Kristj?n Geir Mathiesen
body: Sorry to hear this, [@Hui Zhang](/t5/user/viewprofilepage/user-id/4553176)

Do you still have the Administrator role of that Project?

Have you tried in another browser (just to make sure this is not a browser cache problem)?

HTH,  
KGM

comments: author: Hui Zhang
body: Thanks,

I do still have the Administrator role for that project.

I've been using Chrome. But I just tried in Edge and got the same screen.

Also, I tried to edit from two ways- one from setting \> Issue types, the other directly from within an issue \> view workflow and choose edit from there. The same screen as below showed up.

The blue "Try again" button will just keep spinning when pressed. While it is spinning, I was able to click the "Add status" buttons and make entries. I did not proceed to save though fearing to further spoil my existing workflow..

![Screenshot Cannot edit workflow.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254349i9490DF46166DC857/image-dimensions/279x319?v=v2 "Screenshot Cannot edit workflow.jpg")


Tags: cloud

jira-work-management-cloud
Procurement Template Approvals via Email?
Asked by Applied Minds:

My shop currently uses Confluence and Service Management for Help Desk ticketing. We are considering licensing Jira Software + Work Management so that we can use the Procurement template to replace our rudimentary purchasing system. Is there a way to demo this without having a license of JS? The one sticking point is that we have an executive who only wants to review/approve purchase requests via email, not in a portal. Can the template send out approval emails with embedded buttons that push the approval back to JIRA so that everyone else who uses the portal can get the approval and continue the workflow?


Answers:
author: Vladimir Horev _Raley_
body: Hi there,

I can give you an answer on the second question (approval buttons in Email).

You can get Approve/Decline buttons in email notifications using notifications from our app [Raley Emails Notifications](https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm?hosting=cloud&tab=overview).

Cheers,

Vladimir \| RaleyApps


Tags: cloud

jira-work-management-cloud
How do I create smaller projects within a project in Jira Work Management, similar to Epics in Jira?
Asked by kalle:

We have a project in Jira Work Management for our Ways of Working at our company.

One big task for us within that project is to define new guiding principles for how to work. This task includes a lot of tasks, which you could argue are subtasks, however they themselves also have subtasks. Example:

Project: Ways of Working

Smaller project within the project: Define guiding principles

Task: Define process for defining guiding principles

Subtasks:

- Facilitate ideation workshop to codesign process

- Document the process

- Get sign-off on process

What I would like to do:

1. I want a project within the project (eg. an Epic) called "Defining guiding principles"

2. I want to be able to visualise that "smaller project" in a roadmap within the Ways of working project, together with other smaller projects we have.

3. I want to have tasks within each "smaller project"

4. I want to be able to have subtasks to those tasks.


Answers:
author: John Funk
body: Hi Kalle,

You should be able to do most (if not all) of that now. Have you tried it? Are you running into obstacles?


author: Dave Mathijs
body: Hi [@kalle](/t5/user/viewprofilepage/user-id/5127657)

Please follow this suggestion: [JWMCLOUD-30](https://jira.atlassian.com/browse/JWMCLOUD-30) for the question you're asking.


Tags: cloud

jira-work-management-cloud
Tickets marked as done appear in a new sprint unwarranted
Asked by Nichole Behling:

On multiple occasions, tickets that are marked done and are not showing in any backlog at the beginning of a sprint, appear in the sprint in the done column. These tickets should not populate in the new sprint, but I can not figure out why they populate. Their resolution/status is marked Done which is mapped to the last column on the board, and in most cases, they are not linked to an unfinished epic or subtask.


Answers:
author: Trudy Claspill
body: Hello [@Nichole Behling](/t5/user/viewprofilepage/user-id/5056939)

I have seen multiple posts in the Jira communities of users having similar problems, and none of the standard causes proved to be true.

Do you happen to have multiple scrum boards referencing the same issues?

In most of the other posts the user has been encouraged to contact Atlassian support directly, and to report back what they learned. Unfortunately I have not seen any of them report back so far.

Have you tried contacting Atlassian support directly? If not, please do so, and please report back to us what you learn.


Tags: cloud

jira-work-management-cloud
Why I can't receive the notification on the Android?
Asked by ???:

I have installed the JIRA app on the Android phone. But I can't receive the notification when the issues change.

I tried many phones, all the Android phones can't, but Iphone can.

I want to know why and how I can receive notification.

Thanks


Answers:
author: ???
body: Yes, The push notifications setting is this, but my language is Chinese, and my android system is chinese too, my location is china.

Are these related with notification problem?

![????_20230427215243.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254238iBED636A626EC625D/image-size/large?v=v2&px=999 "????_20230427215243.jpg")


author: Alex Koxaras _Relational_
body: Hi [@???](/t5/user/viewprofilepage/user-id/5205943) and welcome to the community,

On my instance and for testing reasons, I used an automation to transition an issue from one status to another. I received the notifications on my mobile without a problem:

![Screenshot_20230427_110633_One UI Home.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254183i8E87C2EFEC727E8E/image-dimensions/264x532?v=v2 "Screenshot_20230427_110633_One UI Home.jpg")

* So my question is to check the notification scheme and see to whom notifications are being sent when an issue is transitioned or updated.
* After that I would check under "my profile" to see if I have all the necessary options checked:  
  ![personal settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/254186i16B040CC5239046F/image-size/large?v=v2&px=999 "personal settings.png")
* Finally I would check if I have all the necessary options checked on my jira mobile:![Screenshot_20230427_111055_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254187i5A7577D56E3E66AD/image-dimensions/261x526?v=v2 "Screenshot_20230427_111055_Jira.jpg")

comments: author: Alex Koxaras _Relational_
body: [@???](/t5/user/viewprofilepage/user-id/5205943) except for the mobile notifications, did you check the notification scheme of the project?


author: ?????
body: It is because of the phone system and the network for google in China


author: ???
body: [@?????](/t5/user/viewprofilepage/user-id/5206283) Yes, it is.

[@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) Is it possible to improve the notice for China?


Tags: cloud

jira-work-management-cloud
moving back to original transition
Asked by Erin Dunning:

When a subtask is reopened how can I make the issue move back to the original transition?


Answers:
author: Benjamin
body: Hi [@Erin Dunning](/t5/user/viewprofilepage/user-id/5190692) ,

You should be able to move back to the original status by moving through the transition in the workflow. Only if the workflow allows it. If it does not, then the workflow must be change by the admin to allow this.   

Here's the Atlassian documentation about transitioning:

<https://support.atlassian.com/jira-software-cloud/docs/transition-an-issue/>


Tags: cloud

jira-work-management-cloud
Vertical scrolling in each individual column
Asked by The Champion:

Hello! Can you please tell me if it is possible to configure vertical scrolling in each individual column with cards (similar to how it is implemented in Trello)? It is very inconvenient when the entire board and all cards in the columns scroll simultaneously. Thank you!


Answers:
author: Trudy Claspill
body: Hello [@The Champion](/t5/user/viewprofilepage/user-id/5205500)

Welcome to the Atlassian community!

That is not an available option, and I have not found a change request asking for it.


Tags: cloud

jira-work-management-cloud
Configure the creation of an issue in any column I need
Asked by The Champion:

Hello! Can you please tell me if it is possible to configure the creation of an issue in any column I need? I want to use Jira simply as a library for storing information (as can be done in Trello), rather than a task manager with a workflow, since the library will simply store information in columns by topic, and the workflow does not allow this, which is why I cannot create an issue in any column at once. Ideally, it would be great to add a function to disable the workflow, but I understand that this cannot be done. Thank you!


Answers:
author: Himanshi
body: Hello [@The Champion](/t5/user/viewprofilepage/user-id/5205500) ,

Welcome to the Community!

The feature you are looking for is not available in Jira Cloud. The different product does have different offerings to cater. Jira Cloud is designed in such a manner that phases of an issue can be tracked down. Phases here are the status and transition.

Your use case seems to be more suitable for Trello than Jira.

I hope that answers your query.


author: Benjamin
body: Hi [@The Champion](/t5/user/viewprofilepage/user-id/5205500) ,

Jira is slightly different than Trello is that particular way of working. In Trello, you would create cards in a particular column. In Jira, would need to create the issues first and then edit the status so that it will show up in the column that you desire. Just a different way of working but the end result will be very similar.

-Ben


Tags: cloud

jira-work-management-cloud
Using the form in project A, I want to be able to clone issues into multiple projects using labels
Asked by Michael Osinibi:

Using the form in Project A (company-based project) I want users to be able to submit the form. Once it arrives in Project A, Once those issues have been created in Project A based on their labels, those issues can be cloned into Project B and Project C. In other words the issues in Project A can be routed to multiple projects based on their labels.

++**Steps**++

1. Project A form submitted to create issue in "to do" lane
2. Project A has 3 status "to do", "in progress" and "done"
3. Once issue is moved from "to do" to "in progress" this issue gets cloned in Project B or in Project C

++**Rule details thus far....**++

* When: Issue transitioned FROM To do TO In Progress
* For Current issue.

Labels equals (in any order) email

Then: Clone issue into Project B

Thank you.


Answers:
author: John Funk
body: Hi Michael,

Can you share the actual rule that you have? And what is not working about it?

comments: author: Michael Osinibi
body: Hi John, thank you for reaching out.

I went ahead and replicated the following rule: <https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357222>  

The only changes I made were for the first and last rules. They were the following:   

++1st RULE - Issue transitioned:++   
**When: Issue transitioned**   
**FROM Open TO Reviewing**   

++Last RULE - Link issues:++ **introduced by - Most recently created issue**

The project type the rule was created in was a **Company-managed** project while the project type been cloned to is a **Team-managed** project

<br />

This is the **error** I received:

**Action details:**

Issue condition

The following issues passed:

TRIAGE-79

Clone issueCan not create issue in project/issue type10035/10002

Comment on issue

Comment added to issue

Issue {{createdIssues.first.key}} has been created.

Link issues

Error linking issues: At least one of 'id' or 'key' is required to identify an issue.

I hope this helps.


author: ADEEL AHMED
body: In my opnion you can try the bulk issue change in issue setting. It may help you to migrate your issues from one project to other.

comments: author: ADEEL AHMED
body: Like this one  
![Screenshot 2023-04-26 223818.png](https://community.atlassian.com/t5/image/serverpage/image-id/254059iA38B7335B6D45C5C/image-size/large?v=v2&px=999 "Screenshot 2023-04-26 223818.png")

![Screenshot 2023-04-26 223914.png](https://community.atlassian.com/t5/image/serverpage/image-id/254063i0DD4492E191FF3CB/image-size/large?v=v2&px=999 "Screenshot 2023-04-26 223914.png")


author: Michael Osinibi
body: Hi Adeel,  

Thank you for your response, I appreciate it. I was hoping more for an automated solution, something along the following example:

<https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357222>  

The above example is aimed more for Jira Software rather Jira Work Management. I attempted to use similar rules but unable to get it to work on my instance.  

Do you have any further solutions?  

Thanks!  


Tags: cloud

jira-work-management-cloud
Approvals in Simplified Workflow
Asked by Michael Gordon:

Our business teams often have peer review workflows where one member of the team submits work, and we would like to record that a different member of the team approved the work.

This can be done in JSM or through company managed workflow conditions, but I was wondering how this can be accomplished through JWM in the simplified workflow.

Note that the pool of submitters and approvers are the same, so we can't just use permissions to restrict.


Answers:
author: John Funk
body: Hi Michael,

There is nothing built into JWM like there is for JSM. So you would have to do a lot of manual adding in of things. For instance, you would need to create a custom field for someone to grant the approval - something as simple at Approved? Yes/No

Then you can build some automation rules to do things like auto-transition the issue, re-assign it, etc. based on the value of the field changing.

If you don't want others to change the value then you can incorporate Issue Level Security or handle with putting the custom Approved? field in a transition screen and restricting access to the transition using a Condition on the transition.


author: Michael Gordon
body: Note that the pool of submitters and approvers are the same, so we can't just use permissions to restrict.


Tags: cloud

jira-work-management-cloud
How to specifictly grant or assign access to a new user?
Asked by Sonia Ortega:

New user has requested access and unsure where the request goes? Other users have been added with no issue and were able to access the same group.


Answers:
author: Himanshi
body: Hello [@Sonia Ortega](/t5/user/viewprofilepage/user-id/5204677) ,

Welcome to the Community!

* You can check admin.atlassian.com from your org to check the request of the user.
* User requests must be under User management . ![Screenshot 2023-04-26 at 11.43.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/254077i2E182BB4D8FCAFF8/image-dimensions/300x158?v=v2 "Screenshot 2023-04-26 at 11.43.14 PM.png")
* As you mentioned that other user has been added without any problem. It could be because other user domain is approved domain. Jira tend to provide with the security and manages the same from right from product access you can check the product access setting to review the configuration for your product.
* ![Screenshot 2023-04-26 at 11.46.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/254078iA8D75E9CEBF0393A/image-dimensions/306x226?v=v2 "Screenshot 2023-04-26 at 11.46.34 PM.png")

Hope this would help you to find the solution.

Have a great day!
Issue Aged between 7days and 21 days
Asked by mahesh j:

Hi i am new to eazybi and trying to get open issues aged between 7 and 21 days and issues should be of Issue type 'Service Request' and 'Incident' so i created a calculated member under issue type

Issue Type Filtered -  
Aggregate(  
Except(  
\[Issue Type\].\[Issue Type\].Members,  
{ \[Issue Type\].\[Bug\],  
\[Issue Type\].\[Change\],  
\[Issue Type\].\[Create a new user\],  
\[Issue Type\].\[Problem\],  
\[Issue Type\].\[Service Request with Approvals\],  
\[Issue Type\].\[Task\]}  
))

Then trying to include in below calculated measure but it give no data to display as soon as i add condition

NonZero(Count(  
Filter(  
Descendants(\[Issue\].CurrentHierarchyMember,\[Issue\].\[Issue\]),  
(  
(  
\[Measures\].\[Open issues\] \> 0  
AND  
DateDiffDays(  
\[Measures\].\[Issue created date\],  
now()  
) \> 8  
AND  
DateDiffDays(\[Measures\].\[Issue created date\],Now()  
) \< 22  
AND  
\[Issue Type\].DefaultMember IS (\[Issue Type\].\[Issue Type Filter\]))))))

```
 
```

Please let me know where i am going wrong


Answers:
author: Gerda Granti?a
body: Hi [@mahesh j](/t5/user/viewprofilepage/user-id/5195783) ,

First, you can create an aggregate with only those issue types you want to have in your report using this formula:

```
Aggregate(
? ?{ [Issue Type].[Service Request],
? ?[Issue Type].[Incident]}
)
```

Then you need to adjust your formula to this, use a tuple to filter your unresolved issues:

```
NonZero(
Count(
Filter(
Descendants([Issue].CurrentHierarchyMember,[Issue].[Issue]),
([Measures].[Issues created],
[Resolution].[(unresolved)],
[Issue Type].[Service Request & Incident])>0
AND
DateDiffDays([Measures].[Issue created date],now()) > 8
AND
DateDiffDays([Measures].[Issue created date],Now()) < 22
)
)
)
```

<br />

But you can also use [Age interval](https://docs.eazybi.com/eazybi/analyze-and-visualize/interval-dimensions) from eazyBI, specify your intervals and use this dimension in the report; here is a documentation page on how to create this type of report. And add in Pages dimensions you want to filter by: <https://docs.eazybi.com/eazybi/learn-more/learn-eazybi-through-sample-reports/samples-jira-issues/unresolved-issues-by-age-interval-and-priority>  

best,  
Gerda // support@eazybi.com


Tags: cloud
Advanced (CRON expression)
Asked by ADM Amar Msaid:

hi,

can you give the CRON expression to execute a rule every 5 minutes from 8:00AM to 5:00PM only working days (MON-FRI).

and

the CRON expression to execute a rule every **++hour++** from 8:00AM to 5:00PM only working days (MON-FRI).

thank you.


Answers:
author: John Funk
body: Hi [@ADM Amar Msaid](/t5/user/viewprofilepage/user-id/4744840)

Try this:

0 0/5 8-17 \* \* MON-FRI - Every 5 minutes

0 0/60 8-17 \* \* MON-FRI - Every hour

comments: author: ADM Amar Msaid
body: Thank you.


author: John Funk
body: You are welcome
Scheduled Automations JQL Not Working With Double Quotes
Asked by Tom N Scoggin Jr:

I've successfully created a couple scheduled automations with (Project = "Project Name" AND Status = Verify) but when I change the Status to (Status = "To Do") the system validates the JQL but it will not publish it. The system just spins and never publishes.

I've tried this several ways and it always gives me trouble when using any "" in the JQL.

We are using Jira Software for Data Center


Answers:
author: Tom N Scoggin Jr
body: ++**Answer/Workaround**++

Project = "Project Name" AND Status was not "Done" And Status was not "Cancelled"

This is the only way I was able to make it work. "Was not" seems to work with everything, even with statuses like "In Progress" which has a space in it. I don't know what's going on with "in" or "not in" but any time you use some of the other validators it does not like double quote with something in it with a space like "In Progress".

Maybe this will help someone else.

comments: author: John Funk
body: Glad you figured out a workaround for it.


author: John Funk
body: Hi Tom,

Are you tying it from scratch or are you pasting it in from somewhere? If pasting, try typing it directly and see if that helps.

comments: author: Tom N Scoggin Jr
body: No. I typed it in and if I change "To Do" to a single word like Verify it works every time.


author: John Funk
body: Strange. I would try putting it in the advanced query, execute the search from there, then copy and paste the entire query into the Automation section and try the verify then.


author: Tom N Scoggin Jr
body: I've done that. The JQL is fine in the filters but not when you do a " " in the Scheduled automation.


author: John Funk
body: That really doesn't make sense at all. Wondering if it is a browser thing. Maybe try clearing cache or try with Incognito.


author: Tom N Scoggin Jr
body: This is just stupid. I've tried all your suggestions but get the same results. It verifies the JQL string but will not publish it.


author: Tom N Scoggin Jr
body: How can I get the Status field name to try and enter that? You know like you can do with custom fields customfield_1205


author: John Funk
body: You can't verify it, but you can put the code in and then try to publish it at least. You can past the whole query here first if you want a set of eyes to check syntax.


author: Tom N Scoggin Jr
body: Went a different rout. Not perfect but it works.

Project = "Project Name" AND Status was not "Done" And Status was not "Cancelled"

This is the only way I was able to make it work. "Was not" seems to work with everything, even with statuses like "In Progress" which has a space in it. I don't know what's going on with "in" or "not in" but any time you use some of the other validators it does not like double quote with something in it with a space like "In Progress".

Maybe this will help someone else.


Tags: automation
One project release contributing to more than one roadmap release.
Asked by david_aguilar:

Hi,

My product releases are (very often) contributing to more than one release of my Advance Roadmap on Jira.

I haven't found the way to have these 1 to many dependency modelled. Any idea how I could solve this?

thanks!


Answers:
author: Anu Datta
body: look up how to configure Cross - project release. I use it


Tags: advanced-roadmaps