youngmon/atlassian-qna huggingface dataset:
I would like to import a custom Word template. Can that be done?
Asked by Maryellen Litt_e:

The ultimate goal is to export Spaces to Word into a format that more closely resembles our final product (in Word).


Answers:
author: Mikael Sandberg
body: Hi [@Maryellen Litt_e](/t5/user/viewprofilepage/user-id/4124480),

Welcome to Atlassian Community!

You can customize the [PDF export](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html) to some extent, but for the word template you would need an app. I have used [Scroll Word Exporter](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=server&tab=overview) at my previous job to export using our internal templates.

comments: author: Maryellen Litt_e
body: Thanks, Mikael!

We have scroll Word Exporter. I guess where I'm actually stuck is importing our template into Confluence. I need to upload a .data.(?) How do I go from .dotm to .data?


author: Mikael Sandberg
body: You can download the template that comes with Scroll, just go to Space Settings \> Add-ons \> Scroll Word Exporterand click Actions ??? \> Download


author: Matt Reiner [K15t]
body: Also, here's the documentation for this: <https://help.k15t.com/scroll-word-exporter/latest/server/create-and-manage-space-templates-147032852.html>


Tags: server

template
Confluence AD groups not all syncing
Asked by Josh Eckblad:

We have a situation where we are creating a new AD groups for Confluence access for the first time in several years and the new groups are not coming over unless the users also have the "legacy" group.

For example, User A has had Confluence access for several years and is part of the "legacy" group. We can add User A to the "new" groups just fine, the groups show up under this user in Confluence as expected. We can also view the groups in the Confluence Admin side and those users show up in them as expected.

User B is a new user who is not a part of the "legacy" group. This user is a part of the "new" AD groups just like user A, but User B never shows up in the user list or group list after sync.

It looks like there is some issue between the "legacy" group and these new groups but we can't figure out what the difference is.

I've looked at licensing and we have plenty of licenses for these new users. I've also looked at the global permissions to ensure that all of these new groups have the "can use" box checked. Everything looks as expected in these areas.

Is there something that we're missing?


Answers:
author: Yevgen Lasman
body: If you are using [LDAP connector](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html) you may want to check User Object Filter" and "Group Object Filter" settings of the connector, to make sure that new groups are picked up as the part of the synchronization. Additional check up on base/users/group DN is also recommended.

comments: author: Josh Eckblad
body: I had our infrastructure team dig into this a little more. Your solution was correct. Thanks!


Tags: confluence-server

server
Access to Viewtracker
Asked by James Smith:

Is it possible to access to Viewtracker without being a Confluence Administrator?


Answers:
author: Sloan
body: Hi James

Nick from bitvoodoo here. Sorry, no one has replied yet.

Yes, this is possible! Administrators need to set up a group in Viewtrackers configuration. Check out:

* For Space Reports: [https://wiki.bitvoodoo.ch/display/BVVIEWTRACKER/Space+Report#SpaceReport-GrantingaccesstotheSpaceReport](https://wiki.bitvoodoo.ch/display/BVVIEWTRACKER/Space+Report#SpaceReport-GrantingaccesstotheSpaceReport?)
* For Global Report: [https://wiki.bitvoodoo.ch/display/BVVIEWTRACKER/Global+Report#GlobalReport-GrantingaccesstotheGlobalReport](https://wiki.bitvoodoo.ch/display/BVVIEWTRACKER/Global+Report#GlobalReport-GrantingaccesstotheGlobalReport?)

Cheers  
Nick


Tags: confluence-server

server

viewtracker
Can I manage permissions for other users on the space level or on the page level? (Free Plan)
Asked by Lado Sheroziia:

I have Free Plan on Confluence. I am admin. Can I manage permissions for other users, whom I have added or will add, on the space level or on the page level? Or is it ONLY possible in any paid plan?


Answers:
author: Walter Buggenhout
body: Hi [@Lado Sheroziia](/t5/user/viewprofilepage/user-id/4044991)

Permission settings are indeed only available on paid plans:

![Screenshot 2020-10-27 at 15.28.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/115895i62DC55215A4150E4/image-dimensions/587x300?v=v2 "Screenshot 2020-10-27 at 15.28.42.png")


Tags: cloud

confluence-cloud
How does the Health Check diagnose JVM Code Cache problems?
Asked by Frank Schimmel:

Hello everyone,

we have repeated Health Check error messages "JVM Code Cache", but in Tomcat's catalina.out there is only one occurence 4 weeks ago, because we have increased the

    -XX:ReservedCodeCacheSize=384m

as recommended.

My assumption is that Confluence's Health Check has repeatedly reported the old log file entry because this entry was still in the log file.

Is it a true assumption that the Health Check analyzes catalina.out to report the JVM CodeCache error? The reason why I am asking: after we have emptied the catalina.out, Confluence has not reported the error again.

Thanks

Frank


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Just curious do you use the latest version of support and diagnostic tools ?

as experiment, you can just move catalina.out -\> catalina.out.1 and create a new one catalina.ou

<https://confluence.atlassian.com/confkb/health-check-jvm-code-cache-979409394.html>


Tags: confluence-server

server
Wiki like Solution is required Which option to Choose ?
Asked by mawais31:

Hi

My Client wants me to install a solution on his domain where he and his team can collaborate with each other for marketing and finalizing the end product. He mentioned that the team would have access and login through dashboard.

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: That's exactly what Confluence is for. It is a wiki built for collaboration.

comments: author: mawais31
body: thank you. There are three options

### Confluence, {#toc-hId-1197199459}

### Confluence
for
Software Teams, {#toc-hId--610255004}

### Confluence
for
IT Teams {#toc-hId-1877257829}

Which option suits better for our requirements. i.e. on first phase we want to deploy the free version on our servers. and the team can also have logins with there own credentials

thanks


author: Nic Brough -Adaptavist-
body: Ah, ok. I can't tell you what you need to meet your requirements, as you've not said what they are.

But the three things you've listed here are actually ways to use Confluence for different purposes, and they just set some defaults aimed at three different usage patterns. They're not different systems.

To get started, get your free Confluence and pick the one that's closest to your intended usage. You've said "marketing and finalising product" which probably suggests "Software teams" are the best fit. But you can always use it for other things too.
Maintenance notice for users
Asked by Tobias:

Hello everybody,

I have a general question about the application of Confluence to the administration below us. How do you inform the users about upcoming maintenance. I insert the whole thing via custom HTML, but then a second scroll bar appears when editing, because the publish button moves down.

I also publish a warning in the welcome area on the right side.  
How do you do that? Is there possibly a nicer way?

Thank you very much


Answers:
author: Hans Leemans
body: If you add a html string like in the example "at the beginning of the body" of custom HTML it should be ok, permanently visible and no problem with editing.

|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| `<!-- Message Banner -->``<FONT COLOR=``"#FF0000"``><b>Confluence v6.``15.9` `will be installed` `this` `Thursday, 19th of September, 17h00 ~ 22h00. Confluence will not be available during the update! ``</b></FONT>` |


Tags: confluence-server

maintenance

server

update
Logo on title page when exporting to PDF
Asked by Teresa:

Good Evening,

I would like to know if it is possible to incorporate a company logo in the customised PDF exports as the cover page of the PDF.

And if it is possible, how do I do it?

Thank you very much in advance  
Greetings


Answers:
author: Manon Soubies-Camy
body: Hi [@Teresa](/t5/user/viewprofilepage/user-id/4140142) and welcome to Community!

You can custom the PDF stylesheet to achieve this (Space settings \> Look and feel \> PDF stylesheet). I'm no CSS expert but the following code:

```
.pagetitle h1 { 
font-size: 36px !important;
text-align: center;
padding-top: 300px !important;
page-break-after:always; 
background-image: url(https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-course-photos.s3.amazonaws.com/44/a1aa6de0754300a8bb8a2f2d2ac817/atlassian-logo-gradient-vertical-white.png?auto=format%2Ccompress&dpr=1); 
background-repeat: no-repeat; 
background-size: 30%;
background-position: center;
}
```

Results in this PDF export:

![Capture d??cran 2020-10-28 ? 11.39.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/116064iF633D2E44F512FBE/image-dimensions/437x420?v=v2 "Capture d??cran 2020-10-28 ? 11.39.48.png")

Hope this helps,

- Manon

comments: author: Teresa
body: thank you very much


author: Statseeker
body: I used the below CSS stylesheet to customize the whole page with a logo, footer and a few other aspects

PDF Stylesheet configuration

.pagetitle h1:first-child  
{  
background-image: url(<https://confluence.mydomain.com/images/logo/mylogo.png>);  
background-repeat: no-repeat;  
background-position: left 90%;  
background-size: 5%;  
font-size: 30px !important;  
text-align: center;  
padding-top: 30px !important;  
}  
div.toc-macro  
{  
display: none;  
}  
table.fixedTableLayout  
{  
table-layout: fixed !important;  
width: 98% !important;  
}  
table,tr,td  
{  
font-size: 7.5pt !important;  
}  
/\*body,p,li,td,table,tr,.bodytext,.stepfield\*/  
/\*{ font-size: 8pt; }\*/  
body,p,li,.bodytext,.stepfield  
{  
font-size: 10pt;  
}  
[@page](/t5/user/viewprofilepage/user-id/2601906)  
{

/\*A4-sized pages in landscape orientation are 297 mm wide by 210 mm long\*/  
size: 420mm 610mm;  
@bottom-left  
{  
content: "Commercial in Confidence"; /\* This is the content that will appear in the footer \*/  
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;  
font-size: 10pt;  
}  
@bottom-center  
{  
content: "Page " counter(page); /\* This is the content that will appear in the footer \*/  
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;  
font-size: 10pt;  
}  
@bottom-right  
{  
content: "Copyright ? 2021, MyCompany"; /\* This is the content that will appear in the footer \*/  
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;  
font-size: 10pt;  
}  
}


Tags: cloud

confluence-cloud
Can not reset the admin password
Asked by Monica Huang:

I followed the steps [here](https://community.atlassian.com/t5/Confluence-questions/Reset-admin-password-in-confluence-self-hosted/qaq-p/802225) by [Jonathan Siberry](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2194702) [Dec 17, 2018 ? edited](https://community.atlassian.com/t5/Confluence-questions/Re-Reset-admin-password-in-confluence-self-hosted/qaq-p/963791/comment-id/127869#M127869)

but can not access the admin account.

Below is the result after we run the command line:  
---------------------------------------------------------------------------

C:\\Windows\\system32\>cd C:\\Program Files\\Atlassian\\Confluence\\bin  

C:\\Program Files\\Atlassian\\Confluence\\bin\>start-confluence  

To run Confluence in the foreground, start the server with start-confluence.bat /fg  
7 ??./1./2_18.27.12  
70??.-1.-2_18.27.12  
If you encounter issues starting up Confluence, please see the Installation guide at <http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide>  
"---------------------------------------------------------------------------"  
"Using Java: C:\\openjdk-1.8.0.232\\bin\\java.exe"  
Error: Unable to access jarfile C:\\Program  
Error: Unable to access jarfile C:\\Program  
"---------------------------------------------------------------------------"  
Using CATALINA_BASE: "C:\\Program Files\\Atlassian\\Confluence"  
Using CATALINA_HOME: "C:\\Program Files\\Atlassian\\Confluence"  
Using CATALINA_TMPDIR: "C:\\Program Files\\Atlassian\\Confluence\\temp"  
Using JRE_HOME: "C:\\openjdk-1.8.0.232"  
Using CLASSPATH: "C:\\Program Files\\Atlassian\\Confluence\\bin\\bootstrap.jar;C:\\Program Files\\Atlassian\\Confluence\\bin\\tomcat-juli.jar"  
C:\\Program Files\\Atlassian\\Confluence\\bin\>

---------------------------------------------------------------------------  
Can you help us to get our access to admin? Thanx a lot!


Answers:
author: Stephen Garber
body: The full instructions are here: <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

But it sounds like your problem might be with the Java version or java installation.

<https://confluence.atlassian.com/doc/installing-java-for-confluence-144212101.html>

[https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html](https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html?)

Double check your Java installation and Java_Home variable just to make sure that confluence can access Java.


Tags: confluence-server

server
hide download button of "multimedia" macro confluence
Asked by Sneha Gole:

I want to hide download button of "multimedia" macro confluence. Can anyone please help me ??? Thanks in advance .

![image.png](/t5/image/serverpage/image-id/115813iC996A6BF87D2B40B/image-dimensions/398x227?v=v2 "image.png")


Answers:
author: Sneha Gole
body: i have solved myself by adding below code in macro

    jQuery( document ).ready(function() {  jQuery("video").each(function(){    jQuery(this).attr('controlsList','nodownload');    jQuery(this).load();  });});


Tags: confluence-server

server
License Key error
Asked by fineart fineart:

I buy a Confluence server.

User Server ID create a License Key.

But enter License Key is error.


Answers:
author: Nic Brough -Adaptavist-
body: Did you copy and paste the licence key directly from your my.atlassian.com account, not going through anything else?

What is the error message it is giving you?


author: Vitor LC
body: Hi [@fineart fineart](/t5/user/viewprofilepage/user-id/4139840) ,

did you try checking the license in [My Atlassian](http://my.atlassian.com)?

Cheers

Vitor

comments: author: fineart fineart
body: Yes?license in My Atlassian.


author: fineart fineart
body: Can I reset license key?


author: Vitor LC
body: Hi [@fineart fineart](/t5/user/viewprofilepage/user-id/4139840) ,

If you did copy/paste the license key directly from My Atlassian account (like [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) said) and still doesn't work, honestly, I think you should contact Atlassian's support. They'll probably find a solution a lot faster.

Cheers


Tags: confluence-server

server
Default confluence pdf export html content
Asked by liteyear:

This [question](https://community.atlassian.com/t5/Confluence-questions/Default-confluence-pdf-export-style-sheet/qaq-p/246885) asks for and is provided the default css stylesheet of PDF exports.

The css is very useful, but without knowing the content of the corresponding HTML it is very hard to know what elements to add the style to. In particular, the title page must have a top level element that sits within the page's margins. If I add a background image, it is not visible within these margins, as if there is an opaque element in front of it.

To understand the structure of the HTML that is passed to the PDF generator, I'd like to see the simplest complete HTML that is generated. For example, what is the HTML that is sent for PDF export if you have the title page content set to "title", the header content set to "header", the footer content set to "footer" and the Confluence pages consisting of a top level page with content "parent" and two children with content "child 1" and "child 2"?

I know in other versions of Confluence you can retrieve this [intermediate HTML content](https://confluence.atlassian.com/confkb/pdf-issues-troubleshooting-180292163.html) from the temp directory, but this does not seem to be available in Cloud. Can someone share the content of this file produced by a very basic export?


Answers:
author: Stephen Garber
body: The customizations will need to be in HTML or CSS, but atlassian does provide some guidance on how to adjust the customizations:

[https://support.atlassian.com/confluence-cloud/docs/advanced-pdf-export-customizations/](https://support.atlassian.com/confluence-cloud/docs/advanced-pdf-export-customizations/?)

comments: author: liteyear
body: I think my question could have been worded better. I'm aware of the customisation process. Alas, none of the available documentation gives enough insight into the structure of the intermediate HTML content to properly guide customisations. Thus, I'm now looking for the intermediate HTML content. I know it's available in versions of Confluence other than Cloud, so was hoping someone could provide some examples.


Tags: cloud

confluence-cloud
No menu list/dropdown showing
Asked by Elize Main:

I can't view the usual navigation menu which usually displays down the left hand side of the page.

I haven't had this issue before (only from this morning), and no other user has advised that they're having this problem.

I've refreshed the page and restarted my computer several times, but nothing changes.

Any help/suggestions please?


Answers:
author: Ollie Guan
body: Hi [@Elize Main](/t5/user/viewprofilepage/user-id/4139621) ,

Any screenshots?

Have you confirmed with the space administrator that any restrictions have been added to the page and you cannot see the page tree?

comments: author: Elize Main
body: Hi Ollie, thank you for your reply.

It's not a restriction issue, but I have since raised it with our Tech team who advised to switch to Chrome instead of IE, and it's working fine there now.

Thanks again:)


author: Ollie Guan
body: Indeed, some browsers will cause the functions to be unusable. This page describes the additional software and infrastructure you'll need to run Confluence.

<https://confluence.atlassian.com/doc/supported-platforms-207488198.html>


author: Elize Main
body: Thanks Ollie, I appreciate your help:)


Tags: server
How do I get a listing of all the files we have in confluence please?
Asked by Michael Snowden:

I dont need the files themselves, just a "directory listing" of the names of all stored documents. The path (file list directory) would help, but not essential.

Thank you


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: If you're a Space Admin, you can navigate to the "Content Tools" tab and click the "Attachments" tab to see all attachments in the Space. If you want to see this for multiple Spaces, you will need Space Admin access to each one.

comments: author: Michael Snowden
body: Thank you Dave - I am not a space admin, but i can now ask the person who is to do this.

Thanks again,

Michael


Tags: new-to-confluence

server
I want to use the same How To Articles for 2 versions of my software.
Asked by Christopher Atkins:

I license my SaaS product. I would like to make 1 Knowledge Base, but have the ability to replace the Official Name of the SaaS depending on the licensed veresion.

Example: Core Product = Magnifico

License Magnifico to Client 1. They want it named = Plantation

License Magnifico to Client 2. They want it named = Changeling

I want my KB pages to have a tag or something that will replace Magnifico with Plantation or Changeling depending on who is looking at the KB.


Answers:
author: Diego
body: Hello [@Christopher Atkins](/t5/user/viewprofilepage/user-id/3824589) !

This is currently not possible natively in Confluence Cloud. The recommended procedure would be to create either different pages or even spaces for each of your customers.

To accelerate the process, you could use the copy page feature that is present in Confluence:
> * [*++**\[Confluence Cloud\] Move, copy, and hide pages**++*](https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/)

If you have a complex and big space logic, you could try to use a third-party application that copies whole spaces:
> * [*++**\[Atlassian Marketplace\] Copy Space for Confluence**++*](https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud&tab=overview)

Let us hear from you!


Tags: cloud

confluence-cloud
Confluence server stuck Installing app update
Asked by Sidney Sigournay:

I clicked on the upgrade link for Scroll PDF Exporter, and its been stuck on "Installing Scroll PDF Exporter ... Downloading ... Installing" for a day now. Dont think it comming back.

How do i get out of this loop ?


Answers:
author: Christian Schneider
body: one year later - same issue here. How do you cancel updating this app?

comments: author: Sidney Sigournay
body: Odly enough, shut everything down and started it up again. then re-installed. The lesson here was only update one plugin at a time ?\\_(?)_/?


author: Christian Schneider
body: Thank you very much for your reply. I did update only this app and it got stuck anyway.

A reboot solved the issue. :-)


Tags: confluence-server

server