youngmon/atlassian-qna huggingface dataset:
Creating a schedule with members from different time zones
Asked by Lee Payne:

We currently have support teams located in the US, UK \& India and would like to create an out of hours rotation schedule to cover the times when no team is online.  

So for example when the UK team are on-call they would only need to cover the hours where the US \& India team are not online and visa versa, when the US team are online they would only need to cover when the UK or India team are offline.   

Any advise would be appreciated  
Thanks.


Answers:
author: Lee Payne
body: OK after revisiting the Time constraints page I've worked it out..  
When creating the schedule set the time zone to UTC and then set the required hours to be covered. This then adjusts for each team within their timezone as long as they have their timezone set correctly within their profile..

comments: author: Dave Mathijs
body: Great to hear you were able,to resolve the issue. Thanks to click my Accept answer button as well.


author: Dave Mathijs
body: Hi [@Lee Payne](/t5/user/viewprofilepage/user-id/5558230) welcome to the Atlassian Community!

Although I wouldn't be able to provide you with the exact solution to your question, this documentation article might help you to understand the **[Time constraints and time zones](https://support.atlassian.com/opsgenie/docs/time-constraints-and-timezones/)** in Opsgenie.

comments: author: Lee Payne
body: Thanks for your response, yes I've already taken a look at that link but still wasn't sure how to setup a schedule.The PagerDuty product seems to deal with this type of setup using configuration layers within a schedule and I was hoping Opsgenie was the same...


Tags: cloud

opsgenie-cloud
Unresolved heartbeat alert closed doesn't re-trigger an alert
Asked by David Taylor:

We use Opsgenie heartbeats with the Slack integration. One of our systems went down so a heartbeat failed to reach Opsgenie which resulted in a Slack notification. Our devops operator using Slack closed the alert (prior to the issue being resolved) with the assumption that the heartbeat status would reset and that if the heartbeat still was not received, that a new alert would be generated. A new alert was not generated.

Is this the expected behavior?

Is it possible to configure Opsgenie heartbeats so that closing the alert prematurely would still allow a missing heartbeat to generate a new alert?


Answers:
author: Mubeen Mohammed
body: Hello [@David Taylor](/t5/user/viewprofilepage/user-id/5285219)

Thank you for contacting the Atlassian Community.

Currently, with Opsgenie Heartbeat functionality, an alert is generated when a heartbeat expires. However, if this alert is accidentally closed while the heartbeat remains expired, a new alert will not be created.

We understand the importance of this feature, and our engineering team is aware of it. There is an open feature request for this functionality, and you can view, vote, and comment on it here: <https://jira.atlassian.com/browse/OPSGENIE-971>.

I hope the details provided are helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

opsgenie-cloud
How do I make a 3 week rotation where someone is on call 1x every 3 weeks?
Asked by mhowell:

I have an event that requires someone on call but it only occurs on Wednesdays every 3 weeks for 3 different people. When I set the rotation type to 3 weeks, it populates weekly on Wednesday, and has the users set for 3 weeks in a row on Wednesdays. Is it possible to create an event that only occurs every 3 weeks?

My settings are:  
3 on call users selected  
rotation type: custom 3 weeks

restrict to time intervals turned on - set to Wednesday from 3pm to 11 pm.

Date to start: August 14th


Answers:
author: Elelta D
body: Hey there!

Welcome to the community, good to have you with us :)

I would recommend using the **No-One** participant type to design you rotation. **No-One** which is the specific participant type. If a rotation has **No-One** participant, nobody is on-call for the time ranges that the no-one participant is configured to be on-call.

So you would add your users as shown in the image below then set the schedule to be weekly, this way week 1, user 1 is on call then no-one is on call for the next two weeks then User 2 is on call, then no-one for the next two weeks then user 3.

I recommend also using the time interval restriction so the schedule only applies to Wednesdays

![Screenshot 2024-07-31 at 4.21.52?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339026i836E5ACCAA618BC4/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 4.21.52?PM.png")

Here is some more information on how to managed on call schedules

<https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/>

I hope this help you achieve your goal :)


Tags: cloud

opsgenie-cloud
Measuring Time of Escalations
Asked by Daniel Sezari:

Hi, I am trying to find out how long each escalation lasts in our customer support team. For that I want to measure the time between

- an alert has been acknowledged

- an alert has been closed.

Within the [API docu](https://docs.opsgenie.com/docs/escalation-api) I was not able to find this (or I was looking in the wrong object), but is it possible to get a timestamp for both (acknowledging and closing), so that I can measure the duration? Or another possibility to do that?

All the best,

Daniel


Answers:
author: Olivier Foing
body: Hello Daniel,

Same issue for me, this time measure is definitely a must have for as it is the official way to calculate how long the team has been effectively working on an alert and therefore increase all kinds of HR counters.

The only thing I could find was to use the API with the /logs route : /v1/alerts/{alertId}/logs. Unfortunately there is no category or any other way to filter simply, so you'll have to look for the log messages starting with "Alert acknowledged" and "Alert closed".

Hope this helps.

Best regards,

Olivier
Opsgenie ServiceNow Webhook integration
Asked by varadsurendrakulkarni:

When an alert is acknowledged in Opsgenie, I want the Opsgenie to trigger a custom endpoint URL in ServiceNow so that I can track who acknowledged the alert in opsgenie and when.

I tried to create a webhook integration by creating a scripted rest endpoint in ServiceNow and providing that URL in Opsgenie Webhook integration page.

But it is not working and opsgenie is not triggering that URL when an alert is acknowledged


Answers:
author: Tejaswi G
body: Hi [@varadsurendrakulkarni](/t5/user/viewprofilepage/user-id/5555003)

This is Tejaswi from the Opsgenie Team and happy to help.

Please check if you have enabled the "Alert is acknowledged" action in the webhook integration and also if the alert meets the alert filter in webhook integration.

![2024-07-30_19-31-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/338867iA5E26CC06CECC336/image-size/large?v=v2&px=999 "2024-07-30_19-31-32.png")

Additional you can also use the ServiceNow integration itself to call custom restend point when a alert is acknowledge and you don't need to create a separate integration. Please refer to the screneshot below. You can also refer to our [documentation](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/) more details on service Now custom end point call.

![2024-07-30_19-32-51.png](https://community.atlassian.com/t5/image/serverpage/image-id/338872i087995F690438DFC/image-size/large?v=v2&px=999 "2024-07-30_19-32-51.png")

If you have any further queries or have any issue, Please feel free to log a ticket with us.

Kind Regards,

Tejaswi


Tags: cloud

opsgenie-cloud
Integracion API con Solman(SAP)
Asked by jhonatan grajales:

Es posible integrar Solman con Opsgenie atravez de la api en la version gratuita? no encuentro mucha documentacion al respecto.

Is it possible to integrate Solman with Opsgenie through the API in the free version? I can't find much documentation about it.


Answers:
author: Elelta D
body: Hello, can you please tell me if you are looking to integration SAP Solution Manager?

If so, it may be possible pull data from Opsgenie into SAP Solution Manager using the [Opsgenie public API](https://docs.opsgenie.com/docs/api-overview)

That said, currently we do not support SAP Solution Manager integration into Opsgenie, applications we support are listed here: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-your-apps/>


Tags: cloud

opsgenie-cloud
User unable to override
Asked by Ian Robinson:

Hi,

I just discovered users are not able to override their own schedule, to be specific, highlighting a scheduled day/time they get no pop up box with the override option.

They can do it on another else's slot.

If they have Admin they can do the override.

Is there a permission somewhere that would allow a standard user to be able to override their own schedule slots?

Ian


Answers:
author: Chris DeGidio
body: hi [@Ian Robinson](/t5/user/viewprofilepage/user-id/5277555)

There are team roles which can limit the ability for a user to create/modify a schedule. You will find that under Teams \>\> Select team \>\> Click roles on the left.

If you continue to have issues it might also make sense to file a support ticket at support.atlassian.com if you continue to need assistance. With this, we will be able to log in and take a look at your configuration.

- Chris


Tags: cloud

opsgenie-cloud
Return on-call schedule webcal link through API
Asked by Matthew Deeds:

Going through the API documentation I can see that you can export a schedule as an .ics file: <https://docs.opsgenie.com/docs/schedule-api#export-schedule>

Instead of the .ics file, I need the webcal link that is generated when you click "Open calendar" in the On-call schedule toolbar.

Is there anyway to get this link other than manually clicking the "Open calendar" button for every schedule in our account?  

Thanks


Answers:
author: Elelta D
body: Hey there Matthew,

Welcome to the community :-)

Currently there is not other way to we the Webcal link, the api currently only exports to ics.

Can you please tell me the use case you are trying to solve by getting the Webcal link? Perhaps I could suggest a different route.

Thanks

comments: author: Jarne Housen
body: HI Elelta,

While I cannot speak for Matthew, I believe exporting via Webcal link would allow external calendar applications to sync the schedule with opsgenie while exporting via file would only give the end-user a snapshot of the schedule.

Personally I also used the webcal link for quick access to the calendar via outlook. This seems to no longer be the case.

Kind regards.


Tags: api
Hyperlinks not working within the new JSM Opsgenie
Asked by Jasmine Thomas _TechTime_:

I have this issue with the new embedded alerts in the new JSM Opsgenie merge:

In Opsgenie, the hyperlinks were hyperlinks.  
In JSM they are just showing as text.

<br />

Is this something we can get fixed?? Is there a workaround? How can I make changes to this?


Answers:
author: Nadhila Savira
body: Heya Jasmine,

This is definitely something us as support team would want to check further, and possibly cross-check with the development team as well. I was going to create a support ticket for you, however, I cannot see which site is related with this community post.

I do not want you to mention your site on this post as a comment as it will become public knowledge, so do you mind creating a support ticket on <https://support.atlassian.com/contact/> please?

comments: author: Jasmine Thomas _TechTime_
body: Thanks I will create a support ticket now.


Tags: help

jsm

question
How do I turn off Opsgenie alerts temporarily?
Asked by Aileen:

Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts.

Does anyone know how to turn off Opsgenie alerts currently, in our year 2024.

\*Opsgenie for Jira Service Cloud

Please and thank you!


Answers:
author: Aileen
body: In our instance it looks like we were able to disable the escalation policy temporarily, so that's what I did...


author: shib saha
body: Hi [@Aileen](/t5/user/viewprofilepage/user-id/4675287) , I believe you can turn off the alert in service project and that will disable any further alert. Follow the below steps to disable Alert in a service project of JSM

Project setting -\> Feature -\> Under Operation section -\> Alert (Click on toggle button to turn it off if it is already enabled)

I hope this will be helpful. Thanks


author: Laurie Sciutti
body: Hi [@Aileen](/t5/user/viewprofilepage/user-id/4675287) \~ maybe this will help? <https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-temporarily-disable-OpsGenie-from-triggering/qaq-p/2497661>


Tags: cloud

opsgenie-cloud
How can I send notifications to specific team members based on the tag associated with the alert?
Asked by HN:

I'd like to have multiple people on call but based on the tag of the alert, different individuals should be looking at addressing the issue.

Something like,

if tag contains 'X' then notify personA/GroupA.

if tag contains 'Y' then notify personB/GroupB.

Ideally, I'd like to have multiple sets of on-call schedules including different team leaders at the same time, with different people being notified based on tags


Answers:
author: Shashwat Khare
body: Hey [@HN](/t5/user/viewprofilepage/user-id/5535606) ,  

This is Shashwat from Opsgenie support and here to help! :)   

Yes, this can be easily achieved via the Opsgenie [routing rules](https://support.atlassian.com/opsgenie/docs/configure-a-team-dashboard/), wherein you can configure multiple routing rules to look at an alert's tag value, and then escalate it via the first/second escalation to notify person A/B configured on the Schedule A/B.  

Here's an example screenshot of how these routing rules will look like:  
![Screenshot 2024-07-24 at 12.43.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337518i5E57EB612BD56EC1/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 12.43.02?PM.png")  

<br />

Here's a great blogpost that talks in detail about how routing rules work in Opsgenie:  

[A deep dive on Routing Rules](https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474) {#toc-hId--351549452}
----------------------------------------------------------------------------------------------------------------------------------------------------

<br />

I hope this helps resolve your concern, please check and let us know. We're happy to help! :)   

Best,  
Shashwat  

comments: author: HN
body: That's awesome, I appreciate the help and the link!
How to send request to Forge App
Asked by Bohdan Maik:

I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried <https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/api/http/create-comment-trigger> but it doesnt work


Answers:
author: Elelta D
body: Hey there [@Bohdan Maik](/t5/user/viewprofilepage/user-id/5547729)

How are you? Thanks for posting here and getting involved in the community.

Since this is specific to forge app development, kindly ask the reporter to raise a ticket with our developer support team [here.](https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/106/create/567)

Thanks :)

Eleleta


Tags: api

endpoint

forge
How can I manually start a P1/Alert On-Call for a specific TEAM due to initial SD triage
Asked by Paul Hart:

Teams, Users, On-call \& escalation all defined.

We want to use the fully integrated "Operations" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud


Answers:
author: Bruna Silva
body: Hello [@Paul Hart](/t5/user/viewprofilepage/user-id/5448482)

Thank you for reaching out to Atlassian Community!

Allow me to share with you that under your Team's alerts, you can manually create an alert by clicking the three dots icon (???) at the top-right corner \> **Create alert**:

![Opsgenie - Alerts.png](https://community.atlassian.com/t5/image/serverpage/image-id/337670iF1B71B7C3A177185/image-size/large?v=v2&px=999 "Opsgenie - Alerts.png")

You can then enter the alert details:

![Opsgenie - Create alert.png](https://community.atlassian.com/t5/image/serverpage/image-id/337669i54611F136C8DD4F4/image-dimensions/287x256?v=v2 "Opsgenie - Create alert.png")

More details about this case can be found in the document below:

* [Discover alerting and on-call](https://support.atlassian.com/jira-service-management-cloud/docs/discover-alerting-and-on-call/)
Get and Push triggerDefinitions via REST API
Asked by Ma Ki:

Hi,

i?m trying to update several Environments via a Powershell Script and want to use the REST API for this. I want to get/set Triggers in an Environment, but i?m not able to receive the Details, although the Documentation shows the Details.

[The Bamboo REST API (atlassian.com)](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-deploy-environment-environmentid-get)

All i see is this:

"triggersCount": 4

Is there a way to get/put the "triggerDefinitions" ?

Kind regards!


Answers:
author: Shashank Kumar
body: Hello Ma Ki,

Welcome to Atlassian community.

As far as I am aware we don't have a REST API for the same, however there's a feature request raised for the similar request to allow this to do from Bamboo GUI like Build plans, refer <https://jira.atlassian.com/browse/BAM-22235>

However if you are interested we can explore options from DB side to bulk update, it may require a updated query in **deployment_environment** table.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Ma Ki
body: Thanks for your response. However i think i will not getting the Administrator Rights in our company on Bamboo. Therefore i?m also not able to use the Bulk Updates on Build Plans right now.

Right now we will update the triggers "manually", but thanks for the help.
How to check the version of apache structs in bamboo server 7.0.6
Asked by Kiran Kumar Madala:

How to check the version of apache structs in bamboo server 7.0.6?  

CVE-2017-5638 / CVE-2017-9805 / CVE-2018-11776

Bamboo server 7.0.6 impacted by above vulnerabilities?


Answers:
author: Anik Sengupta
body: None of the above vulnerabilities mentioned impact Bamboo 7.0.6. Please find the details

**1) CVE-2017-5638**

<https://jira.atlassian.com/browse/BAM-18242>

Bamboo used a version of Struts 2 that was vulnerable to CVE-2017-5638. Attackers can use this vulnerability to execute Java code of their choice on systems that have a vulnerable version of Bamboo

Affected versions:

All versions of Bamboo from 5.1.0 before 5.14.5 (the fixed version for 5.14.x) and from 5.15.0 but less than 5.15.3 (the fixed version for 5.15.x) are affected by this vulnerability.  
Fix:

Bamboo 5.15.3 is available for download from <https://www.atlassian.com/software/bamboo/download>.  
Bamboo 5.14.5 is available for download from <https://www.atlassian.com/software/bamboo/download-archives>.  
Hotfix:  
The preferred fix is to upgrade your Bamboo using one of the links from the Fix section. If you cannot schedule an upgrade immediately, you can replace the affected library as a temporary workaround.

Bamboo 5.9.x, 5.10.x, 5.11.x, 5.12.x - use struts2-core-2.3.16.3-atlassian-7.jar  
Bamboo 5.13.x - use struts2-core-2.5.1-atlassian-11.jar (this jar has struts2 version 2.5.1 with the same fix applied in version 2.5.10.1)  
To replace the library, remove the existing struts2-core library from $BAMBOO_DIR/WEB-INF/lib

**2) CVE-2017-9805** , which affects the Struts REST plugin that is not used by Bamboo. It has been determined that Bamboo is not vulnerable to either Struts vulnerability as the vulnerability exists on the struts REST plugin which is not bundled in the Bamboo package.  
CVE-2017-9805, which affects the Struts REST plugin that is not used by Bamboo. It has been determined that Bamboo is not vulnerable to either Struts vulnerability as the vulnerability exists on the struts REST plugin which is not bundled in the Bamboo package.  
Although our applications were not affected, we have an improvement request to track the struts upgrade:

<https://jira.atlassian.com/browse/BAM-18672>

<br />

**3)CVE-2018-11776**

Our security team has investigated CVE-2018-11776 and we can confirm that no Atlassian products are affected by this vulnerability -- this includes Bamboo. While we do use Struts for some products, they are not configured in a way that would leave them open to this bug. But as an extra precaution, we are updating all of the products that use Struts to the latest version.

Bamboo nor any of our products are vulnerable to this CVE. This is due to a value within struts enabling the vulnerability to be actionable.

The depends on the "alwaysSelectFullNamespace" flag to be set to "true". In Bamboo, this is set to false, globally.
Export/Import DB from Linux to Windows Server
Asked by hal.mathis@powerschool.com:

Is it possible to export the DB from a Linux server and then import it to a new Windows server?


Answers:
author: Shashank Kumar
body: Hello [hal_mathis_powerschool_com](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5511987),

Welcome to Atlassian community.

I believe you are talking about Bamboo Export and Import functionality. You should be able to export data from Bamboo running on Linux and Import to another Instance running on windows server.

For more information read [Cloning a Bamboo instance](https://confluence.atlassian.com/bamboo/cloning-a-bamboo-instance-289277407.html)

Regards,

Shashank Kumar

**\*please don't forget to Accept the answer if your query was answered\*\***
build success and failed notification not getting on teams
Asked by Bamboo user:

I have added email receipt in notification but not getting notification in teams.  
I don't have ms teams option in notification to connect webhook connector


Answers:
author: Move Work Forward
body: Hi,

You don't see Microsoft Teams option because you have not installed [Microsoft Teams Bamboo Connector](https://marketplace.atlassian.com/apps/1216442/microsoft-teams-bamboo-connector?hosting=datacenter&tab=overview&utm_source=community&utm_medium=forum&utm_campaign=2707619).

Give it a go.

Cheers,  
Leo

comments: author: Bamboo user
body: Is there any other way to get notifications ?


author: Move Work Forward
body: Yes. Check out this guide (includes a video demo) - <https://help.moveworkforward.com/MTBAC/microsoft-teams-bamboo-connector-guide>
Bamboo Add-on - EventListener for variable create/update/delete
Asked by PaulK:

Hello,

I am trying to write a add-on for bamboo that listens for changes to either project/plan or deployment environment variable changes.

I can perform the task I need based on a plans variable changing using the "PlanConfigurationChangedAnalyticsEvent" hook.

But I am unable to find any Events that are been fired when variables are added/modified/deleted on either Projects or Deployment Environments.

Is this just missing? or am I missing something!?

Thanks


Answers:
author: Shashank Kumar
body: Hello Pauk,

Welcome to Atlassian community.

I believe your query would be better answered at Atlassian Developer community just make sure you are choosing Bamboo Development under category. at <https://community.developer.atlassian.com/>

Regards,

Shashank Kumar