youngmon/atlassian-qna huggingface dataset:
Can uptime be misleading?
Asked by Mike Hendrix:

I'm writing an article about golf management software companies and their uptime and incidents. One company has over 2 years of history and their uptime is perfect and they have had zero incidents and zero scheduled maintenance.

Is it likely they don't maintain the page? If the answer is yes, couldn't a company create a statuspage, make sure it never shows an issue and then market themselves as having 100% uptime with a clickthrough to their live statuspage, as a way to "prove" their uptime?


Answers:
author: Jesse Klein
body: Hello Mike,

This is Jesse from the Statuspage support team. Welcome to the community. You pose an interesting question about how our customers use Statuspage.

There are a few different options that we typically see:

* The company isn't utilizing its page fully
* The company doesn't have anything meaningful to share that they consider "downtime" or a "degraded experience." This is a common practice. Companies will have a threshold of what they consider important enough to share.
* They happen to have excellent uptime with nothing to report.
* They utilize private pages to deal with internal communication and only use their public pages when something is really dire.

A big part of what Statuspage does is enable incident communication, but in the end, it's up to the company to decide what communication they want to convey to their customers. While a company could abandon its page or manipulate it to look like they are perfect, users will eventually figure it out and lose trust in the company. I personally would caution against whether a company is maliciously trying to manipulate that data since they would be outed pretty quickly.

Also, in terms of "proving" their uptime, Statuspage isn't a monitoring tool. It would not be effective or accurate enough for uptime service level agreements and we don't recommend using Statuspage if uptime is part of your contract.

Hopefully, that adds a little context to how companies use the tool and I hope that is helpful for your article.

Regards,  
Jesse

comments: author: Mike Hendrix
body: Thanks for the info. I included it here: <https://www.golfcoursetechnologyreviews.org/blog/importance-of-status-pages-for-golf-course-operators>


Tags: incident

maintenance
Why does the components list amount differ in similar API queries
Asked by David Bjorgen:

I'm attempting to determine whether a user is subscribed to one or more components. When I use the endpoint for [getting a list of subscribers](https://developer.statuspage.io/#operation/getPagesPageIdSubscribers) with a q parameter, a huge list of components (maybe 50 or so) are displayed for the resultant user.

curl <https://api.statuspage.io/v1/pages/{page_id}/subscribers> \\  
-H "Authorization: OAuth your-api-key-goes-here" \\  
-X GET  
-d 'q="ijones@indy.com"'

However, when I use the endpoint for [getting a singe subscriber](https://developer.statuspage.io/#operation/getPagesPageIdSubscribersSubscriberId), only one component is listed for the user (which is the only component selected in the admin panel).

curl <https://api.statuspage.io/v1/pages/{page_id}/subscribers/{subscriber_id>} \\  
-H "Authorization: OAuth your-api-key-goes-here" \\  
-X GET  

Since both queries result in a single user, why do the amount of components differ for each query?


Answers:
author: Egor
body: Hey David,   
Thanks for reaching out to Atlassian Community!   

I've done a few tests trying to reproduce the same behavior as you described, but in both cases, I get all of the subscribed components.   

May I ask you please to open a ticket with us, so that we can check it together? Here's the link - <https://support.atlassian.com/contact/>

Best Regards,  
Egor


Tags: api

subscription

users
How to cancel subscription for a free plan
Asked by Khushwant Shah:

Hi, i signed up for the statuspage for a free plan and set up a page. Now i am not able to cancel / delete the page. When i try to delete the page, it asks to cancel the subscription first, but given that i am on free plan, it is not giving the option to cancel it. How do i cancel the subscription / delete the page?


Answers:
author: Mona Singh
body: Hi Khushwant,  

This is Mona here, happy to help :)  

As I understand, you would like to cancel the subscription to your Statuspage, which is currently on the Free plan. Please let me know if my understanding is correct.

To cancel your subscription you need to:

1. Log in to [++admin.atlassian.com/billing++](https://admin.atlassian.com/billing/).
2. From **Billing overview** , go to **Subscriptions** \> **Manage** . You can also use the side nav to go to **Subscriptions**.
3. Find the subscription you want to cancel, select ![](https://api.media.atlassian.com/file/f307f9be-9754-4651-8628-8d5f20d57170/image?collection=emoji-site-a436116f-02ce-4520-8fbb-7301462a1674&width=79&height=64&max-age=31536000&token=eyJraWQiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZS84bzMxZWw4OWFha3NqaDhwIiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZSIsImF1ZCI6Im1lZGlhIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjplbW9qaS1zaXRlLWE0MzYxMTZmLTAyY2UtNDUyMC04ZmJiLTczMDE0NjJhMTY3NCI6WyJyZWFkIl19LCJjbGllbnRJZCI6ImI5NTQyZDIxLWUyZDItNDlkYi04ZDcyLWI1MGIzYzc5ZDY1MSIsIm5iZiI6MTcxMzQzNzkzMiwiaXNzIjoibWljcm9zL3BmLWVtb2ppLXNlcnZpY2UiLCJleHAiOjE3MTM0NDE0NzIsImlhdCI6MTcxMzQzNzkzMiwianRpIjoiYWM5NWExZGMtZGUzOC00MjA2LThhODMtMDg5M2YwNjliM2Q5In0.XWeSS7MVAdWshF1daGmyvXUx3fknahR780t3pyIVFih-W26cVumeRvkzqB6ejrh9Feo-xVJHeBvzxJZ4MHCTr7bJFB5FcpXoprU_b0ZPRcV94g5nhf-uUiYP8nhHFwNHv2cMSNxJbTJFbIFJOtzjf4K7HV7FHP_lUG4JIogPfJW_44Alvk9hqEPC4EP1eFyNRWxwORGAdGFWqllStr7W1oVoTO9389uNGYTnA4kZ6_4rjPX_kNyDoQV7v58RDDkd46ymf2MmqANdWAe7Q0oH8PRhC_r-0J7biryjJ6acxnwrkjcNpptbyMdWGqYHEVb2Wg9wY17LSFcQKeknhYvong&client=b9542d21-e2d2-49db-8d72-b50b3c79d651) \> **Cancel subscription**, and follow the prompts on the screen.

For more details, please refer to the below doc:  
<https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/#Cancel-a-subscription>

Please note that Subscriptions on the Free plan will be canceled immediately.   

Do try it out and let me know if this helps. In case you have any further queries, please feel free to reach out to us by creating a ticket in this [link](https://support.atlassian.com/) and we'll take it from there :)

Thanks!  
Mona


Tags: cloud

statuspage-cloud
email logo width
Asked by Peter Liu:

Hi,

How do you configure the email logo to be the same width as the email text box below it ? I have a logo size 640x200 and 1700x630 and have tried both but cannot make the logo the same width as the text bot below it.

Thanks


Answers:
author: Jesse Klein
body: Hello Peter,

Thanks for the question about email logo width. The email logo is meant to be just a logo and not a banner so there isn't a full way to get the dimensions you're looking for. The two recommended sizes are 320x100 and 640x200. Anything beyond that will get scaled to meet that 320px width. Right now, we don't have further email customizations. We do have a request to add further customizations so I'll add this community post to the internal ticket to show there's more interest.

Regards,  
Jesse


Tags: cloud

statuspage-cloud
Auto create incident in status page
Asked by achulbert:

Hi - I'm wondering if anyone could help

My organisation has really quite strict timings around informing customers when there is a service disruption.

I know you can send an email to status page at a component level and have a component show as degraded etc but this doesn't inform any subscribers. What I'm looking to do is auto create an incident or a message to subscribers when spot something , either via email, an api call or other method , does anyone know if this is possible ?


Answers:
author: Kevin Paulovkin
body: Yes, you can [create a Statuspage Incident via API](https://developer.statuspage.io/#operation/postPagesPageIdIncidents)

One note when auto creating an Incident in Statuspage - You should update the Component status first, otherwise when the email goes out for the Incident the affected Component would show as Operational.


Tags: cloud

statuspage-cloud
SSO for Administration
Asked by V?clav Trunec:

Hello,

Is it possible to access Statuspage administration (not the status page itself) with the SSO?

In your administration I can only see the SSO for the status page, not the administration of the page.

Thank you.


Answers:
author: Rafael Meira
body: Hey [@V?clav Trunec](/t5/user/viewprofilepage/user-id/5475978)   
These settings are not available on the user side.  

In case you need any assistance on this, you could open a ticket on <https://support.atlassian.com/statuspage/> and select contact support.  

We will assist you on this side :)  

<br />

Let me know if you have any additional questions.  

<br />

Best,  
Rafa


Tags: cloud

statuspage-cloud
Remove a Statuspage Product Admin
Asked by Magdalena Zhisheva:

Hi all,

We discovered that we have an user who is a Product Admin in Statuspage and we would like to change that.

As I checked the user has a Basic access Role (it's not a trusted user either and it's not in site-admins group).

I've checked the product group's (user and administrator ones) and the user is not part of them as well.

Any ideas on this case will be highly appreciated!


Answers:
author: Jessie Turpin
body: Hey Magdalena! This [article](https://community.atlassian.com/t5/Statuspage-articles/Managing-Admins-for-Statuspage/ba-p/2602299) should be able to help you remove the user's Statuspage Product Admin access. Just note that instead of granting the user access like the article's instructions have, you'd be doing the opposite steps and removing the user's access.

If you run into any issues and need additional help, opening a support ticket with our team would allow us to dig in further without publicly sharing any of your organization's information.

Thanks!

Jessie
Requesting Information related to scheduled maintenances array
Asked by Dileep Kumar Karanki:

**Hi Team,Greetings of the day**

1. **I have a query related to** **scheduled_maintenances aaray present in json response of genesys cloud status page Pure cloud status .![Screenshot_20240409_102720_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/317135i6EAE834C191D12AF/image-size/large?v=v2&px=999 "Screenshot_20240409_102720_Chrome.jpg")**
2. **Could someone let me know the expected json schema and explanation related to schema for scheduled maintenance.**
3. **We need to understand the properties and need to design alerts in our integration.**
4. **does this scheduled_maintenances array will have only (active,in progress and scheduled** **maintenances) or (only active maintenances).**
5. **I didn't understand the relationship between incidents and scheduled_maintenances could you explain or provide some references**

**Thanks and Regards,**

**[Dileepkaranki](https://www.linkedin.com/in/dileepkumar-karanki-riz4368?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app)**


Answers:
author: Jesse Klein
body: Hi Dileep,

Thanks for reaching out about wanting to understand the JSON responses. Welcome to the community.

I think in general, to answer most of your questions, you can look at the API documentation for the Status API. To do that, take any Statuspage URL and append /api to it. This will give you examples of the schema, as well as the different endpoint and what they specifically return.

For example, there is an endpoint that returns all scheduled maintenances, one that returns all currently active maintenances, and one that returns all maintenances.

It looks like you are using the summary endpoint, which gives the following information:
> Get a summary of the status page, including a status indicator, component statuses, unresolved incidents, and any upcoming or in-progress scheduled maintenances.

For your last question. Incidents and maintenances are very similar. A maintenance is considered a special type of incident but for our purposes in the API, you can treat them as separate things.

Hopefully, that helps answer your questions but please feel free to reach back out here with more information.

Regards,  
Jesse

comments: author: Dileep Kumar Karanki
body: Thanks for the information provided.

I have gone through schema related to All scheduled maintenances endpoint. Based on the schema I have 2 queries

1. I'm not seeing any Component information in the schema.
2. Use of **shortlink** in the schema.

Thanks and Regards,

Dileepkaranki
what happens if Atlassian's statuspage reaches the maximum number of subscribers in free plan?
Asked by Gunjan Kumar:

what happens if Atlassian's statuspage reaches the maximum number of subscribers in free plan?


Answers:
author: Brant Schroeder
body: [@Gunjan Kumar](/t5/user/viewprofilepage/user-id/4681769) Welcome to the Atlassian community

You will not be able to add anymore subscribers.


Tags: cloud

statuspage-cloud
what happens if Atlassian's statuspage reaches the maximum number of subscribers?
Asked by Gunjan Kumar:

what happens if Atlassian's statuspage reaches the maximum number of subscribers in free plan?


Answers:
author: Jesse Klein
body: Hi Gunjan,

Thanks for reaching out about what happens when you reach the limit of subscribers. This banner will appear on your subscriber page:

![Screenshot 2024-04-09 at 12.46.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/317275i9C6E21E45B934589/image-size/large?v=v2&px=999 "Screenshot 2024-04-09 at 12.46.41.png")

Hopefully, this helps!

Regards,  
Jesse


Tags: cloud

statuspage-cloud
Are we able to send SMS notifications for Incident Updates?
Asked by Domenic Ventola:

By default the table link below states SMS won't be sent but the detail above the table says the options take precedence over the table. I don't see where this can be changed other than we are sending notifications for each template configuration.

I don't understand and need some clarification.


Answers:
author: Jesse Klein
body: Hello Domenic,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out to clarify how the notification event triggers work.

It looks like the link never made it so here is the event triggers table you're referring to:

<https://support.atlassian.com/statuspage/docs/notification-event-triggers/>

To clarify, when sending incident notifications, you can click a checkbox to send notifications:

If yes: follow the event trigger table.

If no: don't send notifications and don't follow the event trigger table.

SMS notifications will only be sent on creation and resolution of an incident, however, you can prevent those from sending if you choose not to send notifications generally. Hopefully, this helps!

Regards,  
Jesse
Working with Audience with a combination of SAML authentication
Asked by Dudi Glasswien:

Hi,

I am trying to understand the process of working with Audience \& SAML through this article:

<https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/>

Everything is clear except the registration process. When defining a new Audience Group, to add a new user, the process requires an account (an email is sent to the mailbox, and the user needs to define a username and password to register to the group).

I would like to avoid manual registration. Can I assume that once SAML is set and a user logs in to the status page, instead of having a StatusPage login, he will have an Okta login? After providing the credentials, the user will be redirected and automatically registered under the relevant StatusPage group that shows him the matched components state (which belongs to that group)

Thanks you


Answers:
author: Alan Violada
body: Hey Dudi, Alan from the Statuspage Support team here.

Once SAML is enabled, users and groups will be managed via the IDP configuration - When logging in via SSO, users will be assigned to the appropriate audience groups based on the "groups" attribute sent by the IDP.

One thing to keep in mind is that this will only work if the group name coming in from the IDP matches the "External Identifier" value configured for each group in the Statuspage configuration.

Regards,

Alan

comments: author: Dudi Glasswien
body: Thanks, Alan, for the response!

To make sure it is clear to me, under the "Audience" tab, the user won't be shown until he logs in and subscribes (the group he will be joining is defined by the External Identifier that is provided by the IDP (Okta in our case).

another question:

If we also supporting an external IDPS (Federated Identity), does that mean we need to force our customer's IDPS to provide this "External Identifier" for this solution to work?

Thanks Again Alan


author: Chris DeGidio
body: [@Dudi Glasswien](/t5/user/viewprofilepage/user-id/5457125) hi there,

Yes, the group's identifier must be sent within the Attributes during the SAML assertion. This is a requirement for using SSO with audience-specific page types.


author: Dudi Glasswien
body: HI Chis , by the document instructions to integrate StatusPage with Idp and XAML -

[(https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/)](http://(https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/))

It is to approach support and request that the "authentication" tab under the audience plan be opened (currently, it is hidden).

I did that last week ([CA-2927455](https://support.atlassian.com/requests/CA-2927455/) ), but no one was answering me.

Can you please assist on that?

Regards

David Glaswien \| Varonis.com


author: Alan Violada
body: Hey David,

Let me check with the team responsible for that ticket, I will ask for an update and you should get a response directly in the ticket.

Regards,

Alan


Tags: cloud

statuspage-cloud
Can't subscribe users when adding them to groups (audience specific)
Asked by Iulia_Sandu:

Hi. When adding a new user on an audience specific page, suddenly i am no longer able to subscribe the users to the selected components and groups. This worked for many of the users loaded so far, but not anymore. Adding the user via a csv import with Y for email subscription also doesn't work all the time.

We have 270/1500 users

Is this a bug, or what is the solution? I want to auto-subscribe them, so that they don't have to do it.


Answers:
author: Jesse Klein
body: Hello,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions about adding a user to an audience-specific page.

If I understand correctly, when you navigate to add a new user, do you not see the option to subscribe them after selecting a group or component like my screenshot?

![Screenshot 2024-04-03 at 09.54.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/316093i1369C24322FEB792/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 at 09.54.21.png")

One thought that comes to mind is related to subscription settings. I would confirm that your subscription settings tab shows that users can be subscribed. That might explain why it isn't working for the CSV and might explain why users aren't being subscribed.

If you are not seeing the same thing in my screenshot, though, it might be worth opening a support ticket with us so we can take a look at your individual page.

Regards,  
Jesse

comments: author: Iulia_Sandu
body: Hi Jesse, thanks for your answer. I can see the Subscribe to notification button if i choose to assign a new user to a Group, but not to an individual component.

Meaning this option:  
*Individual components and metrics*  
*Choose what individual components and metrics to associate this user with. You can only select individual components when the user is not associated with any groups.*

Is this expected, when there's no group association?

These are the subscription settings:

![Subscription settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/322731i93970262FC965483/image-size/large?v=v2&px=999 "Subscription settings.png")


author: Jesse Klein
body: Hello!

I just tried this myself and when I add a new user to the audience and choose individual components, I can see the option to subscribe them. It does appear at the very bottom of the page. I would double-check that it's not missing from there.

As far as your settings go, the only thing I would mention is that when you don't have the "Allow users to be auto-subscribed to every incident" selected, users have to manually subscribe to an incident after it is opened as opposed to being subscribed to every incident automatically. I would select this option.

Subscribing to individual incidents would make the component subscriptions irrelevant since the user would just decide whether they wanted notifications. Hopefully, this helps make it more clear and hopefully, this means you can see the component subscriptions when adding individual components.

Regards,  
Jesse
Updating Past Maintenance Times on Status Page
Asked by Kunwar Vaibhav Singh:

Hi Team,

Is there a protocol for updating past maintenance times? Your guidance would be appreciated.

Regards,  
kusingh


Answers:
author: Egor
body: Hey Kunwar,   
Thanks for reaching out to Atlassian Community!   

If you need to update past maintenance times on Statuspage, follow these steps:

1. **Log into Statuspage**: Access your dashboard as an admin.
2. **Navigate to Past Incidents/Maintenances**: Find the maintenance event you need to update.
3. **Edit the Event**: Click on the event and look for an edit option to update the times or details as necessary.
4. **Save Changes**: After making your edits, save the changes.

* Consider posting an update or comment on the original maintenance event explaining any corrections or additional details.

I hope this helps!   

Best Regards,  
Egor


Tags: cloud

statuspage-cloud
Incident History link not showing at the footer?
Asked by Bogdan Hristovski:

Hello, we are just trying out Statuspage and I noticed that the "Incident History" link (it should be left of the Powered by Atlassian Statuspage) at the footer is not showing up. I searched through the settings but I cannot find a way to enable it. Is there something I'm missing in the options/settings?

Thank you!

![Screenshot 2024-04-01 at 14.53.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/315486i681B764C68307CDA/image-size/large?v=v2&px=999 "Screenshot 2024-04-01 at 14.53.43.png")


Answers:
author: Egor
body: Hey Bogdan,   

Thanks for reaching out to Atlassian Community.   

May I ask you please to share a link to your Statuspage, so that I can validate what can be a reason that the incident history link is not visible?   

Also, there's a chance that it was made intentionally, as we do have the option to hide incident history links using page customizations.

Best Regards,  
Egor


Tags: cloud

statuspage-cloud
How to I add a document to link to in a button?
Asked by Samantha Broderson:

Hi - I've created a button on my page that needs to link to a .pdf for offline use (tips and tricks for when things are down). Do I need to host it somewhere, or is it part of the page CSS/HTML? Thanks!


Answers:
author: Melo
body: Hi, [@Samantha Broderson](/t5/user/viewprofilepage/user-id/4956331) As far as I know, for Statuspage, you can't directly upload files or PDFs to be hosted on the page itself. Instead, you would host the PDF on an external site or a cloud storage service (like Dropbox, Google Drive, or your own server) and then link it. You'll embed the URL of the PDF in the button's configuration on your Statuspage, ensuring users can download the PDF for offline use by clicking the button. Always check the URL is accessible to your audience without restrictions.