youngmon/atlassian-qna huggingface dataset:
IFrames are Blank
Asked by Michelle Crane:

I have some confluence pages with iFrames. Suddenly, they are not showing anything in the iFrame when I open the page. BUT, if I edit the page, I can see the contents of the iFrame fine. When I update the page, it looks good, but then after a refresh, the iFrame contents are gone again.


Answers:
author: Brant Schroeder
body: [@Michelle Crane](/t5/user/viewprofilepage/user-id/4785423) have you tried other browsers? What browser are you currently using? Could be a security setting or browser plugin causing the issue.


Tags: cloud

confluence-cloud
Unable to Create a Group
Asked by Laurie Traficante:

I am a Global Admin and am having trouble creating groups. I am able to access the page where groups are created but when I try to add other users to that group, their names do not populate or cannot be found.

Any assistance provided, would be greatly appreciated.


Answers:
author: Valerie Knapp
body: Hi [@Laurie Traficante](/t5/user/viewprofilepage/user-id/5341932) , welcome to the Atlassian Community and thanks for your question!

Please can you confirm first of all that you are viewing the Directory section of your site from admin.atlassian.com?

How do you add users to your Directory? Are you adding them one by one or do you have a domain configured / claimed?

Please can you share a screen of what happens when you try to add users to a group you created? Have you asked if anyone else has done this successfully in your organization?

If you can give us some more information, we will try to help as best as we can.

Cheers

comments: author: Laurie Traficante
body: Hi Valerie,

Thank you for the quick reply. Yes, I am in the Directory section, I select "create group", then when I try to add users other than myself, it says "no options". I know the users I am trying to add are Confluence users so I am not sure what the issue is.

Thanks again for your help!

Laurie


author: Valerie Knapp
body: Hi [@Laurie Traficante](/t5/user/viewprofilepage/user-id/5341932) , it sounds like your organization has had the new way of managing organizations

[What are the different types of admin roles? \| Atlassian Support](https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/286917i1E75F2157FBF2B5C/image-size/large?v=v2&px=999 "image.png")

It sounds like you don't have this permission \^, to be able to manage users, groups and their access to products. Please can you talk to someone else in your organization about trying to get you this access?

I hope this helps you

Cheers


Tags: cloud

confluence-cloud
I can not open the page: https://confluence.frontiersin.net/plugins/servlet/samlconsumer
Asked by Karolina Makowiec:

I can not open the page: [We had trouble logging you in. - Confluence (frontiersin.net)](https://confluence.frontiersin.net/plugins/servlet/samlconsumer)

I can see the following error:

We can't log you in right now {#toc-hId--414263230}
---------------------------------------------------

Please contact your administrator. Give them this error identifier:

ccd52fea-eb5f-4d18-9a0c-c255182f6724


Answers:
author: Sam Bartolome
body: Have you contacted your administrator?

By the way, it is not a Cloud version, instead an on-premise one (Server or DC).

Cloud versions will have yourdomain.atlassian.net pattern

Make sure the url is correct, it seems to be a **[frontiersin.atlassian.net](https://id.atlassian.com/login?continue=https%3A%2F%2Ffrontiersin.atlassian.net%2Fwiki%2F&login_hint=sam.bartolome%40aptos.com&product=confluence)** which is a Cloud version


Tags: cloud

confluence-cloud
Advanced Roadmap for Jira embedded into Confluence intermittently not working
Asked by Janne J??sk?:

We've embedded Advanced Roadmaps into numerous Confluence Pages and sometimes they render, sometimes they don't. In the editor view they show up fine, but when viewing the published page, they flicker a bit and might render or not.

Anyone know what the issue might be?

We are using Chrome and same problem on Windows and Mac. We also have Confluence Premium and Jira Software Premium.

Here's a screen capture of what the unrendered embedded roadmaps look like; it's just two grey lines:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/286470i72AB637841EC8F07/image-size/large?v=v2&px=999 "image.png")

Thanks,

Janne


Answers:
author: Dave Mathijs
body: Hi [@Janne J??sk?](/t5/user/viewprofilepage/user-id/3652257) I haven't encountered this issue yet.

As you are on a Premium Plan, I propose to submit a support request directly with Atlassian for this issue.

comments: author: Janne J??sk?
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

Thanks for the quick reply - I'll do that.

All the best,

Janne


Tags: advanced-roadmaps

cloud

confluence-cloud
Confluence backup pay version
Asked by Stefan Rodic:

Hey so, I got green light for checking some apps or maybe even to upgrade confluence that will do automatically backup when we schedule it. I couldn't find any option for that so here I'm again.   

Do you know maybe some apps or can we pay more money to atlassian for that option and how much would it cost ?   


Answers:
author: Trudy Claspill
body: Hello [@Stefan Rodic](/t5/user/viewprofilepage/user-id/5334518)

Did you search the Atlassian Marketplace? There seem to be a few apps available to make backups of Confluence Cloud.

[https://marketplace.atlassian.com/search?hosting=cloud\&product=confluence\&query=backup](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=backup)


Tags: cloud

confluence-cloud
Confluence tables keep adjusting automatically
Asked by Donna Playford:

I have gone through my tables and fixed width size and published page. When I next go to edit the page, the tables readjust.

Is there a way to either:

1. Set a column's width and prevent the page from adjusting it when publishing
2. Revert to the old editor until this functionality is replaced


Answers:
author: Dan Breyen
body: Hi Donna, I took a quick look through Atlassian's Jira site (jira.atlassian.com) and found this issue: [CONFCLOUD-75324](https://jira.atlassian.com/browse/CONFCLOUD-75324)

Take a look at it and if it sounds like your issue, feel free to vote for and watch it for future updates.

comments: author: Donna Playford
body: Thanks for your help Dan. Unfortunately, I am still having problems after reviewing the table col info.

When I edit, resize the columns in my tables and then save/update/publish the page, all looks great. However, if I edit the page again, all the tables then readjust columns automatically which means I have to address each individual table again and resize each column. This page had been updated to the new format - wondering if this is why the page has gone skewy. I may need to go back to the version with legacy editor.


author: Barbara Szczesniak
body: [@Donna Playford](/t5/user/viewprofilepage/user-id/5171433) You might want to check this page for info about this issue, especially recent comments on why the tables look different in view and edit modes: <https://community.atlassian.com/t5/Confluence-articles/Resize-Confluence-tables-to-any-width/ba-p/2483925>


Tags: cloud

confluence-cloud
Action Button available just to the record owner
Asked by Fady Mousa:

Hello community :)

I have configured a action button it changes a status field it works perfect, i was wondering if possible to make it available just to the record owner,

can you help me out here :)


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Fady Mousa](/t5/user/viewprofilepage/user-id/5074539)

Yes, you can

Set the edit/view restrictions parameters on the "Action Button" field definition, as you do on any other field

True that there was a recent fix in this area, so you might need to be sure you are using a ConfiForms 3.6.1 or later <https://wiki.vertuna.com/display/CONFIFORMS/Release+Notes#ReleaseNotes-Version3.6.1>

Alex

comments: author: Fady Mousa
body: Thanks [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) ,

is the right parameter to set is (createdBy) ?

![2023-10-17 09_22_21-Create Deployment Request for Test Releases - Mousa, Fady (EXTERN_ Expleo GmbH) .png](https://community.atlassian.com/t5/image/serverpage/image-id/286627i155A0E6E23D167CB/image-dimensions/180x262?v=v2 "2023-10-17 09_22_21-Create Deployment Request for Test Releases - Mousa, Fady (EXTERN_ Expleo GmbH) .png")


author: Alex Medved _ConfiForms_
body: \[entry.createdBy\]

As you want to access the value from a field "createdBy", not have a "createdBy" as your text value


author: Fady Mousa
body: Great, many thanks [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)


author: Laurie Sciutti
body: Hi [@Fady Mousa](/t5/user/viewprofilepage/user-id/5074539) \~ I'm not sure if this is possible OOB, but we use the Brikit Theme Press add-on which includes a "Restrict Content" macro which does this: <https://www.brikit.com/display/glossary/Restrict+Content+Macro>

There may be some user macro you could create, though I have not researched....

comments: author: Fady Mousa
body: Hi [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) thanks for advice.

I believe it could be done in #confiforms.

Maybe [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) can help.

Still Brikit looks a good idea, ill give it a shot ?


author: Laurie Sciutti
body: [@Fady Mousa](/t5/user/viewprofilepage/user-id/5340396) / [@Fady Mousa](/t5/user/viewprofilepage/user-id/5074539) \~ looks like that is done via the *Field Definition macro: <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-can-I-restrict-editing-on-a-field-in-Confiforms-but-still/qaq-p/922638>*


Tags: confiforms

unknown-hosting-type
Alternatives to 'Labels List' Macro
Asked by Marina Liberato:

Is there a way to manage and create a list of labels without the 'Labels List' Macro?

I am trying to create lists of labels to act as data filters in my page but 'Labels List' Macro is very high maintenance as I can't select the labels I want, I can only exclude the one I don't want. Every time a new label is created it shows up on all the lists and I want a set list


Answers:
author: Laurie Sciutti
body: Hi [@Marina Liberato](/t5/user/viewprofilepage/user-id/5335759) \~ this isn't pretty and I'm sure there's probably a better way, but this comes to mind:

Create your own hyperlinks, similar to how the Labels List macro works. That way, you can create only the list you want. Granted it's manual, but you would do that anyway with this set list that you want.

++**Example**++: https://\<yourinstance\>/label/roadmap


author: Micheal Planck
body: The worst thing about the Labels List macro is that it titles your list of labels. With the title "A-Z."

I want to use labels to organize my sites. That works great! I want each site to show at the top of the page the one label that changes as the site goes through project stages. That works fine, too, as I can exclude the other, non-changing labels.

Except.

My one-word list of labels that shows my site's current stage... is topped by "A-Z".

Why.

Why.

Why.

If I want to title my list of labels, I can use a heading style. And if I did want to title my list of labels, I would not ever chose the title "A-Z." Literally no one would ever, in the entire past and future of the universe.


Tags: confluence-server

server
Site Outage
Asked by Alok Singh:

Hello All,

I am getting below error while accessing confluence site. Confluence is not reporting any scheduled downtime or outage. what should be the reason for below error and how to resolve?

Page unavailable {#toc-hId--414265214}
--------------------------------------

Your Atlassian Cloud site is currently unavailable.  

Please check [Atlassian Status](https://status.atlassian.com/) for known problems.  
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.


Answers:
author: Rachit Singhal
body: Hi [@Alok Singh](/t5/user/viewprofilepage/user-id/5341389) ,

Can you please provide the below details?

* Are you using free plan of Confluence?
* When you accessed your confluence site last time?
* Is there any other product also added in your site like Jira? If yes, What's the status of other product?


Tags: cloud

confluence-cloud
After MySQL databese setup I get connection error
Asked by Matti Kiviharju:

![Screenshot 2023-10-15 235114.png](/t5/image/serverpage/image-id/286382iF926889186B06444/image-size/large?v=v2&px=999 "Screenshot 2023-10-15 235114.png")

What to do?

On previous step database connection success.

And when I write this to hostname: localhost?transaction-isolation=READ-COMMITTED

Then I get this error below:

![Screenshot 2023-10-16 151454.png](https://community.atlassian.com/t5/image/serverpage/image-id/286499i2AD45698EE988BD5/image-size/large?v=v2&px=999 "Screenshot 2023-10-16 151454.png")

I have MySQL 8.0 and here is it's conf:

```
[mysqld]
#
# * Basic Settings
#
user = mysql
# pid-file = /var/run/mysqld/mysqld.pid
# socket = /var/run/mysqld/mysqld.sock
# port = 3306
# datadir = /var/lib/mysql
transaction-isolation=READ-COMMITTED
character-set-server=utf8mb4
collation-server=utf8mb4_bin
default-storage-engine=INNODB
max_allowed_packet=256M
innodb_log_file_size=2GB
sql_mode = NO_AUTO_VALUE_ON_ZERO
binlog_format=row
log_bin_trust_function_creators = 1
#optimizer_switch = derived_merge=off
```


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Matti Kiviharju](/t5/user/viewprofilepage/user-id/502290) ,

it seems that confluence db user has not enough privileges on the db. Please could you check user privileges on mysql side?

Fabio

comments: author: Matti Kiviharju
body: Yes I have all privileges on the db.

![Screenshot 2023-10-16 183035.png](https://community.atlassian.com/t5/image/serverpage/image-id/286537i4660973868A862B3/image-size/large?v=v2&px=999 "Screenshot 2023-10-16 183035.png")


author: Matti Kiviharju
body: I need to get my Confluence Data Center version to work ASAP, because I have a big client for my Timesheet for Confluence Server App and they wants now Data center version. They orders a 500 users license and that makes a big money for my company named i4ware Software. My client is been very happy with my Timesheet App and are used it about 3 years now.


Tags: confluence-server

server
Is it possible to integrate Jira Assets with Confluence?
Asked by Seyyede Reyhane Khakshoori:

Hi!  
We use Confluence Data Center 8.1 and Jira Service Management 5.6.0. We want to integrate Jira Assets with Confluence.


Answers:
author: Jennifer Beatty
body: [@Seyyede Reyhane Khakshoori](/t5/user/viewprofilepage/user-id/5150819) Hi. there is a widget you can use in Confluence that will pull data from your Assets schemas. When you are in Confluence, you will select the widget add on button in edit mode, and search for Assets. The widget will ask you what Schema you are wanting to use from Assets. You have to enter AQL language in order to pull the data you want.


author: Brant Schroeder
body: [@Seyyede Reyhane Khakshoori](/t5/user/viewprofilepage/user-id/5150819) If you are hoping to use Jira assets within Confluence the answer is no. If you would like to have some reporting in Confluence you the answer is yes. You can use the assets widget to pull assets scheme in. You can also use Jira filter macro but it will be limited to what you can return in a JQL filter.


Tags: server
How do i find the largest attachments in my Confluence account/Space?
Asked by Dylan Cornelius:

Hi,

How do I find the largest attachments in my Confluence account/Space?

I'm receiving an out-of-storage error and I want to consider deleting my largest attachments and pages.

Online help says I need to do a database query. How do I do a database query?


Answers:
author: Ste Wright
body: Hi [@Dylan Cornelius](/t5/user/viewprofilepage/user-id/2971674)

It's probably quicker to just open each Space and check, given it's a Free instance with minimal storage:

1. Open each Space
2. Select *Space Settings*from the left-hand menu
3. Under the Manage Pages section, select *Attachments*
4. Order each Attachments list by Size (using the title row to toggle the order)

Ste

comments: author: Dylan Cornelius
body: Thank you so much!

Much appreciated. :-)


author: Svenja Lorenzen
body: Hi [@Dylan Cornelius](/t5/user/viewprofilepage/user-id/2971674),

the database query you find online is for Confluence Server/Data Center. In your Cloud instance you can follow the directions from [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) to find large attachments per space.

Once cleaned up, I recommend configuring the attachment size in your settings. This will prevent large uploads to your free instance. The steps are described here: <https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/>

Best,  
Svenja


Tags: cloud

confluence-cloud
Posso cancelar o meu plano a qualquer momento?
Asked by Mariana Rodrigues:

Posso cancelar o meu plano a qualquer momento?


Answers:
author: Renato Fagaraz
body: Oi, Mariana! Bem vinda ? comunidade Atlassian!

Sim, voc? pode cancelar seu plano a qualquer momento. Se voc? decidir cancelar, o seu plano atual continuar? ativo at? o final do per?odo de cobran?a atual e n?o ser? renovado no pr?ximo ciclo de pagamento.

Se tiver mais d?vidas ou precisar de ajuda, sinta-se ? vontade para perguntar!
Not getting email notifications
Asked by Ashley Harrod:

I have not been getting notifications with Trello through my email. I have checked the watch on each board as well as through the Menu under more. Also in settings the email notifications are on with all preferences checked

Please Advise


Answers:
author: Alex W
body: Hi [@Ashley Harrod](/t5/user/viewprofilepage/user-id/5204400) - welcome to the Community!

I can see we're successfully sending you many email notifications on our end. I recommend checking your spam folder to see if they're landing there.

Let me know if you're able to find your email notifications there.
Managing multiple workspaces and logins
Asked by Temi Immanuel:

I have two questions...

1. Can the same user be invited to and manage multiple workspaces from different people on their account?

2. Is it possible for two people (e.g. a couple) to login simultaneously with the same email address and password?


Answers:
author: Oliver S
body: Hi Temi, welcome to community! :)

**1. Can the same user be invited to and manage multiple workspaces from different people on their account?**

Yes, a user can be invited to multiple Workspaces. They can also create and manage their own Workspaces. We have some additional information here: <https://support.atlassian.com/trello/docs/what-are-trello-workspaces/>.

**2. Is it possible for two people (e.g. a couple) to login simultaneously with the same email address and password?**

While it's not recommended by us, it is possible. You may encounter difficulties determining who performed what changes. There's also the risk of data loss when using the same account - for example if multiple people are using the account at the same time, editing the same thing.

Hope this helps! :)
Why is my calendar power-up not showing up on only one of my Trello boards?
Asked by Cindy Hall:

My calendar power-up is not showing up on only one (of many) Trello boards.

1. When I click on Power-Ups I get the pop-up that says "Add Power-Ups" (**see image #1 below**)
2. When I click on the blue "Add Power-Ups" button on **image #1** , it takes me to the "Power-Ups" page and menu (**see image #2 below**). On the menu it says two "Power-ups" are enabled.
3. The two "Power-ups" that are enabled are the "Calendar Power-Up" and "Aging Power-Up" **(see image #3 below)**
4. When I click on the calendar power-up image (**see image #3 below** ) I get the calendar power-up image (**see image #4 below** ). It says that the **"calendar power-up was enabled on this board before recent changes we made to the way power-ups work. What does that mean to you? Your board can keep using Calendar Power-Ups for free."**Yet it's not there.

Any help would be greatly appreciated! Thank you!

**Image #1**

![Screenshot 2023-04-25 093022.png](https://community.atlassian.com/t5/image/serverpage/image-id/253807i65B16B7C8B1EBD5F/image-size/large?v=v2&px=999 "Screenshot 2023-04-25 093022.png")

**Image #2**

**![Screenshot 2023-04-25 094223.png](https://community.atlassian.com/t5/image/serverpage/image-id/253810iA5D8D5417D14391E/image-dimensions/218x473?v=v2 "Screenshot 2023-04-25 094223.png")**

**Image #3**

**![Screenshot 2023-04-25 093058.png](https://community.atlassian.com/t5/image/serverpage/image-id/253813iDD6A0D2CD34EF4F5/image-size/large?v=v2&px=999 "Screenshot 2023-04-25 093058.png")**

**Image #4**

**![Screenshot 2023-04-25 093007.png](https://community.atlassian.com/t5/image/serverpage/image-id/253814iA83552080F375284/image-size/large?v=v2&px=999 "Screenshot 2023-04-25 093007.png")**


Answers:
author: Renato Fagaraz
body: Hi, Cindy! Welcome to the Atlassian Community!

First of all, thanks for providing such a thorough and complete set of information when raising your question.

We're sorry to hear that the Calendar Power-Up is not showing up on one of your Trello boards. Although the Calendar Power-Up is still up and running, we've received similar reports from other customers. In all those cases, it seems simply disabling and then re-enabling the Power-Up resolved the issue.

I'd recommend you try doing the same thing and re-enabling the Calendar Power-Up on the affected board. Meanwhile, we have an ongoing internal ticket actively investigating what could have caused this issue.

If the problem persists after re-enabling the Power-Up, please don't hesitate to contact us on <https://trello.com/contact>.

Once again, thank you for your detailed information, and we appreciate your patience while we work on this issue!
I can't see what is written on the cards.
Asked by Campos Homes Admin:

I can't see what is written on the cars. I can only see the number of cards on each field but not what is on it.


Answers:
author: Lara
body: Hi there,

It sounds like the board filter is currently active, which hides cards that don't match the filter. Try pressing 'x' on the keyboard to clear the filter on that board, or click the 'x' next to the filter results panel:

![Image 2023-04-27 at 11.29.14 am.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254138iCC411EE090DB4D1B/image-dimensions/464x342?v=v2 "Image 2023-04-27 at 11.29.14 am.jpg")

Here's some additional info on searching for cards from our help pages: <https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/>  
If that doesn't resolve the issue, please let us know and we'd be happy to continue troubleshooting!  
All the best,

Lara  
The Trello Team