Purge Trash - does not work - Cause Transaction rolled back because it has been marked as rollba
Asked by Marcel Kleinl?tke:

Hi I was trying to purge a quiet big trash with 1200 files.   

After clicking purge all as admin I and the customer too got the following message:  

System Error {#toc-hId--525056143}
----------------------------------

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](https://confluence.team.uni-bonn.de/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](https://confluence.team.uni-bonn.de/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](https://confluence.team.uni-bonn.de/)

### Cause {#toc-hId-165505331}

Transaction rolled back because it has been marked as rollback-only


Answers:
author: Marcel Kleinl?tke
body: It went to Atlassian for further support. Solution is open.

comments: author: Marcel Kleinl?tke
body: It seams that it might have to do with page restrictions but they are still looking for answers and solutions


author: Radek Dost?l
body: You could look into {{ confluence_home }}/logs/atlassian-confluence.log if it contains anything more specific to go on. If you're only getting that generic Cause in the error page, that's odd, I recall Confluence printing the stacktrace, but if not the log should have it.

Or, if you're already in touch with Atlassian then they'll probably figure it out quick enough.


author: AAMIR ANSARI
body: Hi [@Marcel Kleinl?tke](/t5/user/viewprofilepage/user-id/4621836) Is it possible to paste the full error snapshot?


author: Dave Mathijs
body: Hi [@Marcel Kleinl?tke](/t5/user/viewprofilepage/user-id/4621836) , are you able to Purge individual pages in a space?

comments: author: Marcel Kleinl?tke
body: No! I click on purge. Requester yes or no appears. I say yes. System is working but page remains in the list of trash items


author: Marcel Kleinl?tke
body: it is in my original message...


author: AAMIR ANSARI
body: I mean is there further error under the Cause? "Transaction rolled back because it has been marked as rollback-only" is a very generic error and could be due to multiple causes.

### Cause {#toc-hId-1972961750}

Transaction rolled back because it has been marked as rollback-only

If not, I suggest you open a support case with Atlassian Support and attach the support zip for log analysis.

Regards,

Aamir


author: Marcel Kleinl?tke
body: Ok! Thank u for your support. It is actually only this generic message.


Tags: confluence-server

server