youngmon/atlassian-qna huggingface dataset:
Suggestion: Please provide the ability to freely create an issue entry form for Product Discovery.
Asked by Tashiro, Hideyuki:

Reason for proposal  
When the "Create" button is clicked and "All Ideas" is selected in step 1 below, the form is displayed in the order in which it appears in All Ideas.  
??Step 1: Select "All Ideas" in "project settings" -\> "select a view".  
??However, if the "Switch project" button is pressed on the input form screen after the Create button is pressed, the order of the items is disarranged.  
We would like you to provide a function that allows us to create forms freely, similar to CloudJIRA ISSUE.


Answers:
author: Abby Kiesling
body: I want this as well. In the meantime, I created a business project that I use solely to collect ideas via a form. Once the form is created, I use an automation to add the ticket as an Idea if JPD.
Suggestion: please provide the ability to sort Other fields in any order.
Asked by Tashiro, Hideyuki:

Reason for proposal  
We would like to limit the fields to be displayed in All Idea to those fields necessary to make a decision and focus on the list.  
There is information that is not displayed in All Idea but is necessary as details for each case.  
When entering or viewing these, it would be inconvenient for the entrant or viewer if the closely related fields are not arranged in order.  
For this reason, we would like to be provided with the ability to sort the Other fields in any order.


Answers:
author: Brant Schroeder
body: [@Tashiro, Hideyuki](/t5/user/viewprofilepage/user-id/4995061) You can post recommendations here: <https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440> Please provide as much detail as possible, including screenshots etc.
Contributors cannot see Comments, Insights, Votes, Reactions in All Ideas view?
Asked by James Gentes:

I'd like contributors to have access to the system, so I've turned on 'Allow contributors to creat ideas' but when I select the default view as \`All Ideas\`, I see an error on the right saying "The following fields won't be shown: Comments, Insights, Vote, Reactions" - how do I allow contributors to see (and more importantly, interact) with these fields?

![Web capture_24-7-2023_134611_procoretech.atlassian.net.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/270836iF3A78092C196E220/image-size/large?v=v2&px=999 "Web capture_24-7-2023_134611_procoretech.atlassian.net.jpeg")


Answers:
author: James Gentes
body: I see, this is just referring to the idea creation form. Nevermind!

comments: author: Tanguy Crusson
body: Yep! they aren't showed on the idea creation form, but contributors can use these fields in the view.
When using a view in full screen, Contributors don't have a create button
Asked by Ori Cohen:

Hi,

When sharing a view in full screen mode, contributors don't see a create button, only the list of ideas with the details in the view.

Same Contributors can create ideas when not in full screen mode through the Create button on the top ribbon.

This seems like a bug and it is very problematic for us.

Please help,

Thanks,

Ori


Answers:
author: Tanguy Crusson
body: hi [@Ori Cohen](/t5/user/viewprofilepage/user-id/4905132) , you're right, it was an oversight from our side. We'll fix this

comments: author: Nick Wolf
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) any updates on fixing this? Sharing a full screen view with contributors is a great way to simplify rollout and adoption but is limited until the create button is added to the full screen view.
Are there any free creators on the standard plan?
Asked by Michael Price:

Hi,  

I'm in the process of moving from beta to free or standard, however I only have 4 users that need to be creators currently.

Given that on the free plan I would get 3 creators for free and the standard plan it's $10 per user, I wanted to know whether the first 3 users are still free on the standard plan?

I suspect not, as it doesn't state it on any pricing doc, but it feels like I'm having to pay $480 annually for that 1 extra user to have Creator access and I might be better off restricting access to remain on the free plan (I'd rather just pay $10 per month for the additional users over the free allocation).  

Cheers,

Mike


Answers:
author: Tanguy Crusson
body: Hi [@Michael Price](/t5/user/viewprofilepage/user-id/2065933) , you are correct, the standard plan doesn't have free creators.
Jira Product Discovery calculated fields based on selection
Asked by Mazen ElAasser:

I am using a Jira Product Discovery, I have several fields, for example, MAUs field (number), Financial impact field (number) and Risk field(Text), how can I make the options that the people choose translate into a total score in a different field, for example if people put a number that is less than 100 in financial impact field it will give a score of 1, and then if they choose low risk from the Risk field options they get another score of 1 and then if they choose a number larger than 250 in MAUs filed they get a score of 5 and all of this gets summed up in a total score field?

I am aware of some plugins but my admin can't authorise the use of them so I am looking for some sort of workarounds.


Answers:
author: Bill Sheboy
body: Hi [@Mazen ElAasser](/t5/user/viewprofilepage/user-id/5085666)

Based upon the complexity of your calculation, you may be able to use the built-in custom formulas feature of Jira Product Discovery: <https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/>

If that will not handle your use case, you could perform more complex calculations using the built-in automation for Jira rules: <https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

Kind regards,  
Bill

comments: author: Ingo Wenke
body: Hi [@Mazen ElAasser](/t5/user/viewprofilepage/user-id/5085666) ,

as Bill mentioned, automation is a good tool to implement your rules. We use automation to calculate the WSJF and it works fine.

Have fun

Ingo


author: Richard Kirk
body: On the principle of keeping it simple to start with, I'd go with [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) 's suggestion of using a custom formula:

![jpd_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/270506i9BF03A8EE4986257/image-size/large?v=v2&px=999 "jpd_1.png")

with a type of weighted score and adding your 3 fields as positive inputs:

![jpd_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/270507i7F707C5B1648578F/image-size/large?v=v2&px=999 "jpd_2.png")
'Create' displaying incorrectly for contributors
Asked by dcaddy:

When I preview the 'Create' form for my board it looks like this:  
![administrator.png](https://community.atlassian.com/t5/image/serverpage/image-id/270225i7BE634DE275FB6FB/image-size/large?v=v2&px=999 "administrator.png")  

However, when a contributor clicks 'Create' it appears like this:  
![contributor.png](https://community.atlassian.com/t5/image/serverpage/image-id/270226iA3ACE618852A06C4/image-size/large?v=v2&px=999 "contributor.png")  

Is there a setting somewhere that could have gone awry, or is this a bug?


Answers:
author: Tanguy Crusson
body: [@dcaddy](/t5/user/viewprofilepage/user-id/5273419) Sorry I could swear I answered on Friday, probably forgot to press "send"

What [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833) said is correct:

Currently this experience only shows if you open the create dialog when viewing the discovery project. If you open it from other projects then it reverts to the standard Jira creation experience.

This is not perfect by any means, but is one of the intermediary steps we took to ship this. Eventually it will all just be one creation experience that works the same across Jira, discovery projects and all.


author: Tanguy Crusson
body: [@dcaddy](/t5/user/viewprofilepage/user-id/5273419) where are people creating the create button from?

Currently this form only opens if people are clicking on it while in a Jira Product Discovery project (known limitation that we'll address later - not a simple one)

comments: author: Richard Kirk
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) it is possible for different roles to have different forms for creating ideas though isn't it? ie if a specific template is chosen when Allowing contributors to create ideas - they'll see something different to creators?

![jpd_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/270512i52E760479B9E5DCB/image-size/large?v=v2&px=999 "jpd_3.png")


author: Erin Mihalik
body: The second one looks like Create was accessed while not on the Jira Product Discovery project. That is the Create screen when you are on any other project or atlassian page.
Vendor Evaluation as part of an Idea
Asked by mmarkham:

I'm implementing JPD in a company that is integrating solutions from a variety of vendors and service providers. One of my primary needs is to be able to identify the products / vendors associated with an idea, and then manage an evaluation of them (capability, cost, compatibility with other solutions etc.) the Insight feature is good for capturing the vendor... but it would be very nice if I could assign a more formal evaluation as a sub-task, and then capture the results to store along with the original idea.

Is this a common use case?

What's the best way to go about it?

TIA

Matt


Answers:
author: Omer Meshar
body: How about creating a Jira ticket for the evaluation, and linking it to the idea?

comments: author: mmarkham
body: I've experimented with that, I want to track the work (and the Jira ticket is good for that) but more importantly the identification and evaluation of vendors / applications is a critical step that many of our ideas need to pass through, and they shouldn't be able to progress until a thorough evaluation has been complete.

Ideally JPD would:

* Be able to track whether or not an application and/or hardware solution is required in order to implement the idea
* Be able to capture the application and/or hardware solutions that have been identified as potential parts of the implementation of the idea (insights is a step in the right direction here)
* Track tasks associated with evaluation of applications and/or hardware (via links to Jira)
* Record the degree to which applications and/or hardware solutions meet the business requirements associated with the idea (fit / gap / cost etc.)

While this can be done free-form by typing into the body of the Idea record, it would be REALLY helpful if there was a more structured data model that could be used to show:

* What ideas are going to require a solution evaluation?
* What ideas have outstanding evaluation tasks?
* What solutions have been selected and why?

etc.

Matt


author: Omer Meshar
body: How about using the workflow and statuses to mark those that need to go through evaluation? This way, you can setup the workflow so that if an idea is evaluated, it cannot progress until the evaluation was completed (which is another status, or another field you can use to make sure it is in a certain state to allow the transition).

We use JPD to work on the biggest ideas towards a PI planning, and we use statuses and custom fields to capture their current state, what additional processes they need to go through and as such.

I would try to use the workflow and custom fields in order to capture and enable the flow you need + link jira items for the different tasks (as long as there are no sub tasks for ideas).


author: mmarkham
body: In addition - there are often people engaged in the vendor evaluation who aren't otherwise users of JPD - I would like to be able to collect feedback scores and comments from them to attach to the evaluation.
Problem when trying to change a JIRA ticket's status
Asked by nhd nhd:

Hello there, I am using JIRA for my work with VW. Today I created a ticket whose status I wanted to change from "open" to "in coordination". However, as I clicked on the button to begin that I got the following error:

![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/270108i1AD3C44113D270E6/image-size/large?v=v2&px=999 "Unbenannt.PNG")

What can I do to resolve the problem? Thank you all in advance for your help.


Answers:
author: Stacy Smith
body: [@nhd nhd](/t5/user/viewprofilepage/user-id/5273035) - a better screen shot with the text of the error would be amazing.

Best guess here is that your Jira Admin has set up some workflow logic that don't allow the status to be changed unless certain conditions are met.

Another guess is that there is some transitional screen that violates the workflow conditions.

Final guess is you are saying "you created" --- did you try to change the status from New/Created into the In Coordination in one go? Perhaps you have to save the new Jira Issue first, then move it to In Coordination. This is also a workflow logic :)


author: Rilwan Ahmed
body: Hi [@nhd nhd](/t5/user/viewprofilepage/user-id/5273035)

Welcome to the community !!

There seems some conditions are not met to transition the ticket to "in coordination". May be some fields should be updated etc.

Please contact your jira or project admin. They need to check the Workflow validators.
Special user for automation - counts as Creator?
Asked by Omer Meshar:

We have a special user for automation in Jira, which we use for all automations. This way you know that the change was done by automation and also we can give this user the needed permissions to perform all required stuff.

The thing is, that if we want to use it in JPD, it seems like we need to give the user Creator role, as it changes some fields in various situations.

Is there any way to use such a user without paying for it an additional Creator fee?


Answers:
author: Erin Mihalik
body: Doesn't Jira for Automation already track that they are the ones that make changes?

![2023-07-19_11-01-51.png](https://community.atlassian.com/t5/image/serverpage/image-id/269877i4F280BA8BC72367B/image-size/large?v=v2&px=999 "2023-07-19_11-01-51.png")
Connect Idea to Multiple Epics?
Asked by Matt Richards:

Is it possible to connect a JPD Idea to multiple Jira Epics?


Answers:
author: Erin Mihalik
body: Yes. The Delivery section of JPD allows you to connect a ton of issues. You can connect to multiple epics or an Initiative with multiple epics in it.

comments: author: Matt Richards
body: Thanks!


author: Richard Kirk
body: Hi Matt, yes:

* select the idea
* go to Delivery ![_AG-12__Get_ebay_price_for_each_lot_-_Auction_Genius_-_Jira_Product_Discovery.png](https://community.atlassian.com/t5/image/serverpage/image-id/270096i3611928A20C2B61A/image-size/large?v=v2&px=999 "_AG-12__Get_ebay_price_for_each_lot_-_Auction_Genius_-_Jira_Product_Discovery.png")
* Select an existing Jira epic (AKA Delivery ticket -\> Issue)
* Repeat as many times as required

I think that's the answer unless I've misunderstood.

Richard

comments: author: Matt Richards
body: Thank you!


author: Steve
body: Echoing [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833) answer, yes you can add multiple epics to an idea. It will give you an aggregated progress across all the epics as well which is nice feature.
Daily New Issue Automation
Asked by Sing Chen:

Hi Community,

Looking to get some assistance with an automation.

The goal is to send a daily email with details of any new issues created in the previous 24 hours. However, what I haven't been able to figure out is to only send the email if there have been new issues created in the last 24 hours.

This is what I have and obviously the lookup has no content if there are no new issues.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/269805i99161063DB9BFDC0/image-size/large?v=v2&px=999 "image.png")

Thanks in advance!

Sing


Answers:
author: Antonio Valle _G2_
body: IMHO your use case is easily solved with a filter subbscription, as stated by [@Sheri Widler](/t5/user/viewprofilepage/user-id/4925887)

<https://support.atlassian.com/jira-software-cloud/docs/manage-filters/>


author: Sheri Widler
body: Why not use a filter and subscription?

comments: author: Annie Ioceva _Nemetschek Bulgaria_
body: This is what I would have suggested:

* Create a filter such as "created \>= -24h order by created DESC"
* Subscribe the group that needs to receive the emails from the Details menu of the filter


author: Tomislav Tobijas
body: Hi,

If you wish to proceed with automation, you can construct a condition that will take a look at Lookup issue size. If it's greater than 0, then send an email. Just use **{{lookupIssues.size}}** smart value and **Advanced compare condition**.

![example.png](https://community.atlassian.com/t5/image/serverpage/image-id/269809i2625AB0CBA26D437/image-size/large?v=v2&px=999 "example.png")

You can also take a look at the following question/thread: <https://community.atlassian.com/t5/Jira-questions/lookupIssues-size-not-working-for-me-when-I-want-to-send-an/qaq-p/2127805>

Cheers,  
Tom

comments: author: Sing Chen
body: Thanks [@Tomislav Tobijas](/t5/user/viewprofilepage/user-id/3848395) ,it's great to have options!


author: Sing Chen
body: Thank you all! ?
Administrators counts as creators in Jira Product Discovery (JPD)?
Asked by Jonas:

Is there a way to avoid administrators to count towards creators in Jira Product Discovery (JPD)? {#toc-hId--441168462}
-----------------------------------------------------------------------------------------------------------------------

We have around 5 administrator accounts and we would need to pay for all of them as creators, in addition to the real creators. This makes us pay more than 500$ per year just because of those admins.

How can I make sure that really only the ones working on the Jira Product Discovery are being billed?

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/ACTION-REQUIRED-how-to-move-from-Beta-to-the-Free-or-Standard/ba-p/2355268>


Answers:
author: Tanguy Crusson
body: Hi, it's step 3 on the guide you just shared, also explained here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Read-this-if-you-re-a-site-administrator-and-just-added-Jira/ba-p/2385379>

You'll need to remove product access for Jira Product Discovery from the site-admins group.

comments: author: Jonas
body: Thanks Tanguy!

It worked as you described :)


author: Dana Weinbaum
body: I have a follow up question:

What does it mean that I need to remove product access for JPD? I still want these admins to have access to JPD and to be collaborators. What will I have to in order to invite them to collaborate?

BTW I see a slightly different view than what's presented in the video, and I can't change access, I imagine it's because I'm not a site-admin?

Thanks


author: Tanguy Crusson
body: [@Dana Weinbaum](/t5/user/viewprofilepage/user-id/5255605) look here for how to to configure creators and contributors: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Adding-contributors-and-creators-to-a-Jira-Product-Discovery/ba-p/2324017>


author: Dana Weinbaum
body: Thanks.  
I was able to remove some of the users. But I still see that we will be billed for 16 people, but when I click the number link I only see a list of 8 people.  
And also in the Product Access page I see that there are 8 licensed users (which is what I expected).  
Do I need to wait until the billing number updates?  
Thanks


author: Tanguy Crusson
body: [@Dana Weinbaum](/t5/user/viewprofilepage/user-id/5255605) I think I've seen that before with another customer - they faced this issue, a few hours later we jumped on a call and the number was correct. Can you please let me know if it's still an issue tomorrow?

comments: author: Dana Weinbaum
body: Yes! it's all sorted out. I guess there's a caching of some sort.. Thanks!

Now I'm off to making sure everyone in the org is a contributor :-)


Tags: cloud

jira-software

jira-software-cloud
How to add multiple users to a People field?
Asked by James Gentes:

Hopefully I'm missing something, but it appears I can only add a single user to a \`People\` field. There are no options when creating a new field, so I'm not sure how to add multiple people.

I'm collecting feedback from many users in our organization, and I'd like to capture who provided the same feedback by listing them in a People field. I know \`Votes\` and \`Reactions\` can do this, but I can't vote or react on behalf of somene else.

Any ideas?


Answers:
author: Tanguy Crusson
body: Hi, it worked for me: <https://www.loom.com/share/e2d3de07d8d44a2198a77adc1a94918a?sid=8ae255d2-3da0-4f9e-a225-82312aae49f9>

comments: author: James Gentes
body: Yep, just tested it and it works, I think I was trying to do this with 'assignee' or other single-input people fields.
Inserting a user
Asked by Martin:

Hi there,

I want to write a specific user into a JDP field. Those are not available in the fields in automation and I must use JSON. I kinda hit a wall here.

My field is: customfield_10455

My guess is I need to use the accountID of the person (since I always use the same in my case): 60b00153cbc3aa0068de6e2c

My example started with this one, that worked for another need. However, I don't need to retreive the acccountID of the assignee, I need to push this one: 60b00153cbc3aa0068de6e2c

{  
"fields": {  
"customfield_10455":\[{{triggerIssue.assignee.accountId.asJsonObject("accountId")}}\]  
}  
}

Thank you for helping me.


Answers:
author: Nick H
body: Hi [@Martin](/t5/user/viewprofilepage/user-id/2871165) ,

Since [People fields are not currently supported](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery/ba-p/2069648#:~:text=Project%20Automation%20is%20only%20partially%20supported) with automations at this time, the workaround you have above is probably the best way of achieving this use case (especially since the account ID is returned using the API, and not the user's email when reviewing the Assignee field).

I was able to test with your method as well - swapping my people-type custom field ID with yours - and it seemed to work well!

![people1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/269602iEF9743D85CB0A14E/image-size/large?v=v2&px=999 "people1.jpg")![people2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/269601iA3F3E182A79FAEB5/image-size/large?v=v2&px=999 "people2.jpg")

comments: author: Martin
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)

Thank you for your answer.

Yes that technic works, but what I need, is to always inster a specific user. That's where I hit the wall.

Ex:

If the Idea type strategy is X

Then add the Sponsor Y in the customfield Z.