youngmon/atlassian-qna huggingface dataset:
Do I have to add admins as audience users?
Asked by Greg Major:

I have a page and it's set to audience-specific. I am the sole user currently, but I can't log in to see my page unless I also create myself as an audience user. Is this the intended behavior or am I missing something?


Answers:
author: Ste Wright
body: Hi [@Greg Major](/t5/user/viewprofilepage/user-id/1887787)

[This page](https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/) seems to suggest this is intended behaviour, specifically:
> Note: Users currently need their own unique usernames and passwords to authenticate for audience-specific pages.

\^ It doesn't mention any exclusion for Admins / Creators here!

Ste
Add subscribers manually does not require confirmation
Asked by Andrea Giglietti:

I would like to confirm my assumption. If I add a subscriber manually (Subscribers \> Options \> Add subscriber), no confirmation will be required for this subscriber. Correct? Will the email address I have added manually receive my notifications right away? no action required?


Answers:
author: Zach
body: Hey [@Andrea Giglietti](/t5/user/viewprofilepage/user-id/4071910)

Correct - if you're manually adding an individual subscriber through the manage portal, they will not receive a subscription confirmation request notification, and the subscriber will receive any relevant incident/maintenance notifications going forward.


author: Naoki Mikuni
body: this is not an answer but 1 feedback [@Zach](/t5/user/viewprofilepage/user-id/1144054)   

I see following message when adding an individual subscriber through the manage portal.

![message.png](https://community.atlassian.com/t5/image/serverpage/image-id/113344i344CCE5BC82DF6BF/image-size/large?v=v2&px=999 "message.png")

The message \`A confirmation message should arrive soon\` made me confused.  
Please disable the message or change to \`There is no need for user to confirm\`, etc.

Thank you for this feature and Answer.
Better error pages broken CDN links
Asked by Raman Gupta:

I used <https://better-error-pages.statuspage.io/> to generate some error pages. The maintenance page has CDN links:

<https://cdn.statuspage.io/vendor/moment-timezone-with-data.js>

<https://cdn.statuspage.io/vendor/jstz.js>

<https://cdn.statuspage.io/vendor/localtimes.js>

which are all currently failing with 403 access denied errors. I'm on a free plan, but I wonder if anyone else out there can confirm and raise a ticket with Atlassian?


Answers:
author: Zach
body: Hey Raman!

My name is Zach, and I work on the Statuspage support team.

Thanks for bringing this to our attention! I noticed this post last week, and alerted our engineering team about this last issue. They've since implemented a fix, so you should no longer be seeing errors.

Could you take another check to see if you're still having a problem on your side?

Thanks again for letting us know about this :)

comments: author: Raman Gupta
body: Thank you, works now!


author: Zach
body: So glad to hear it! Please always feel free to raise any questions/issues on the community platform. We have quite a few team members who like to see where they can help from time to time, and we have loads of super helpful users looking to help out where they can.


author: Cody Guest
body: Help! This page is no longer active. Where did it go?

<https://better-error-pages.statuspage.io/>
User management page does not allow deletion of a user
Asked by David Kyle:

I created the status page site. I am listed as the SITE ADMIN yet when I list all of the users in the user management page I cannot delete anyone. I can only change their user permissions.

Any ideas? We're running an evaluation of the product and I can't show management until I get this figured out.


Answers:
author: David Kyle
body: Not obvious, but I needed to go to the <https://admin.atlassian.com/> page to modify the organization.


author: Dennis Petrou
body: same question. I'm brand new to this.. Sent myself an invite to join at a different email address just to see how that all worked. Now I want to delete that user and cannot for the life of me figure out where to do so. Any help?

comments: author: Daniel Zorab
body: Nope, still haven't figured it out and can't contact Atlassian either as their support for non-paid is this forum :/

Even looking at competing products that have this feature baked in (which is crazy I know) just to work around this problem.


author: Daniel Zorab
body: Hey David.

Same issue this side. I am trying to showcase it but I have more than 10 team members somehow showing in users list and statuspage wants me to subscribe to the business license accoridngly before I can activate the page :(

I am listed as a product admin (and without delving too much into what that means) would assume we would be able to define the team members to Statuspage?

Will ping the Jira admin and point him to that site above to query it.


Tags: cloud
SLA Calculation - Available Minutes
Asked by DO NOT USE Scott Hrubes:

When the monthly SLA is calculated does it subtract the maintenance time for the month from the total number of minutes from the month or does it always just use the total number of minutes from the month as the calculation?


Answers:
author: Zach
body: Hey Scott,

I work on the Statuspage support team, and would be happy to help with this!   

Are you wanting to know if a component being in the "under maintenance" affects the components downtime? If so, only "major outage" and "partial outage" components states count against a components uptime.

Feel free to let me know I'm off on understanding the question!


Tags: cloud
How customizable is statuspage?
Asked by Jason Seib:

This is more of a pre-sales question but I recently saw Statuspage being used by another SaaS product and I love the idea of it.. I just have a different use case.  

Our company is very active adding new features, our competitors say they are but really aren't so during the sales process we get a lot of pushback as to whether we actually deliver on that promise.  

What I want to do is embed or place the statuspage operational indicator boxes at the top of the page and under that list our change log listing all our additions and who requested them which of course we'd manage completely separate from statuspage I just want to know if theirs some way for me to embed the indicator boxes vs having to build our own system.


Answers:
author: Pete Peterson
body: It is very customizable. Granted, you will have to open the dev console in the browser of your choice and start learning the structure (class names, ids, etc.)  

Once you know that, you can write some custom JS to pretty much move things how you like them, and the CSS to make it look how you want. For our page, we did things like minimize all of the displayed incident so they are stacked more neatly, then put in some box shadow hover effects. The custom JS made it so instead of clicking on the incident and having it display it in a separate window, we just set it as void and had it do a slide down / up reveal and hide of the incidents.


author: Zach
body: Hey Jason!

I'm far from a web developer - but it's possible that you could move elements in the page using som Javascript (the below example for moving the components section is from our [Customizations Cookbook](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) -

```
<script> 
$('.components-section').insertBefore('.unresolved- incidents'); 
</script>
```

Embedding information from other sites is a bit outside of my wheelhouse, but we have quite a few customers who have used things like iframes to show information from other webpages. Below are a couple webpages that could be some good inspiration depending on what you're looking to do -

<https://status.segment.com/>

<https://status.mypurecloud.com/>

Hopefully this helps!
Uptime Robot
Asked by David Mendez:

Just wondering if there was a way that I can publish from Uptime Robot to Statuspage.io? We have a lot of services that we are pinging for availability. I am not sure if there is another service that can integrate well with Statuspage that can serve the same purpose (PING). We love the Statuspage options and would love to integrate what we currently have with UptimeRobot. Thank you all.


Answers:
author: lucas_bouvy
body: Hello guys,

Just in case someone stumbles upon this like I just did, you don't need to use email shenanigans to make the setup work, if you go to the component and click "Automations", you can find the account activation email sent by uptime robot.

The email will be marked as ignored as it doesn't contain expected keywords in the subject, but you can still show it using "show email" button.

Then you will find the link allowing to activate the account, which will redirect you, and that's where there's a subtelty : this link will redirect you to an URL that looks like this (I redacted my codes)  
[https://uptimerobot.com/inc/dml/userDML.php?action=activateAlertContact\&amp;alertContactID=\[redacted\]\&amp;activateAlertContactActivationCode=\[redacted](https://uptimerobot.com/inc/dml/userDML.php?action=activateAlertContact&amp;alertContactID=[redacted]&amp;activateAlertContactActivationCode=[redacted)\]  
You just need to remove the "\&amp" in that URL, and it will work properly and activate the account


author: Greta Mendoza
body: Hello,

I think i resolve this. I configured Uptime Robot with notification to my personal email (gmail) and then in gmail i created a filter to forward every mail from Uptime Robot to the status page component.

To do this you also need the verification email, but in this case the verification email from google apper to me in the status page component automation section and just click in the "Show email details" link I was able to obtain the link to verify the email.

And its working now.

\*The verification email from uptime robot never apperead in the status page componente automation.


author: Egor
body: Hi David,  

Thank you for reaching out. This is Egor here with the Statuspage support team.

Uptime robot is not officially supported, but we have seen some customers successfully set up Uptime Robot with Email Automation (<https://help.statuspage.io/help/getting-started-with-email-automation>). That said, Uptime Robot sends confirmation emails that need to be clicked through, and we've seen some customers have problems with that - the ones that are successful have never told us how they got around it.  

Best Regards,  
Egor

comments: author: Trevor Mack
body: I set this up on a test instance today and there was no need to verify the statuspage.io email address for this to work (at least for a test notification send) immediately after testing a monitor setup in UptimeRobot with the statuspage.io component specific email in place it showed up in the associated Statuspage.


Tags: cloud
Statuspage subscription email doesn't include the link for outlook clients
Asked by Mario Barrios:

The email that gets sent when you sign up requires you to click a green "confirm" button to receive updates from the status page. In a couple of accounts that use Outlook, there is no green confirmation button or link so they are unable to complete the sign-up process.

Is this a known issue?


Answers:
author: Dana Dean
body: I know of this happening in Outlook as well. Do not know what the solution is.
Create an incident
Asked by Nadia:

Hello,

I'am trying the status page component and particularly the incident management part

which is very interesting and should match with my needs.

In the page to create an incident there are :

-primary fields

- secondary fields

is possible to customize this page? by creating new fieds according to our needs please?

If yes please :

- is it possible to have fields already filled up from an existing DB for example?

- is it possible to have mandatory/optional fields?

- The closure of the incident should be possible only if mandatory fields are OK?

is it possible to make this?

And about others functionnalities please :

- Run a search on incident according to some fields?

- See changelog of the incident

- Provide chart statistics about incidents

- Make data about incident available for others services : is there a DB storing incidents?

Thanks in advance for your help

Nadia.


Answers:
author: Egor
body: Hi Nadia,   
Thanks for reaching out about this!  

At the moment there isn't support for custom fields within the product but we have created a feature request for our products team to review for possibly implementing sometime in the future. Could you please provide a use case that I could provide on the request in order to help present the case to our products team once it has been reviewed?  

I wish you a nice day ahead!


Tags: cloud
Feature comparison between Statuspage and splunk
Asked by Deepankar Barua:

Hi,

My organisation is using Splunk to perform health monitoring. I am reviewing the Statuspage tool and wanted to understand feature wise how is Statuspage better than Splunk as I understand splunk can also be customised to provide similar dashboard. What would be the benefit to add Splunk in the organisation who is already using monitoring and alerting tools like Splunk.


Answers:
author: Zach
body: Hey there!

It might be best to step back to view both products, their uses, and where they each excel. Splunk is a fantastic tool for digesting data, viewing logs, etc. The closest thing Statuspage may come to intersecting with Splunk in terms of functionality would be [System Metrics](https://support.atlassian.com/statuspage/docs/what-are-system-metrics/) but these would be more of a tool to show your customers data at a glance (e.g. API response times or Server latency).

Where Splunk is a fantastic tool for aggregating logs, creating dashboard, and querying data - Statuspages purpose is to help communicate with your customers, and build trust through transparency. We have a fantastic getting started guide [here](https://support.atlassian.com/statuspage/docs/learn-how-statuspage-works/) that could help with understanding the use of Statuspage, and if it would add value to your team/organization.

Hopefully this helps!


Tags: feature

splunk
Manage subscriptions for StatusPage via API
Asked by Jack:

I'm currently implementing a StatusPage API integration for clients, I've managed to get all of the logic to create, manage, page users, groups etc - the issue I have is being able to unsubscribe via the API. I notice the docs show it as a curl that then deletes the subscriber, this seems like an oversight for case where the user simply wants to unsub from a single component?  

Anyone figured it out?


Answers:
author: Dave Parrish _Atlassian_
body: Hey [@Jack](/t5/user/viewprofilepage/user-id/3775456) , I'm a product manager on Statuspage. It sounds like you want to use the REST API to update an existing subscriber to remove one of their subscribed components. You can do this by updating the subscriber via PATCH, as described here:

<https://developer.statuspage.io/#operation/patchPagesPageIdSubscribersSubscriberId>

The body of your request should contain an array of the components that should remain subscribed. So simply omit the undesired component from this list.

Hope this helps!

comments: author: Jack
body: Fairly sure if I use patch it doesn't remove items from the list, the other concern I have is if I remove a single item from a sub list as a patch it then subs to all available components


author: Jack
body: I'll check this tomorrow though, it's 20 past 11 at night here ?
Additional customization and/or option for Known Issue vs Incident
Asked by Samantha Chavez:

The term incident can spark panic if you need to note a current known issue for mass communication. Even with making sure the incident communication reflects proper expectation, customers still see the word incident on the status page and in the email subject which causes them to focus on the wrong elements. Can we get this as an option similar to the maintenance option? It is the only thing stopping me from being able to use this as I would like. Verbiage is very important in the messages you are conveying. Is there a way currently to custom swap the word incident to known issue?


Answers:
author: Nic Brough -Adaptavist-
body: There's no way to do this, an incident is an incident. You could choose a better word for your audience maybe, although I have no real suggestions.
I want to know how to make outages appear at the top of my status page?
Asked by Michelle Muiruri:

Currently users have to go through all the components that are listed in order to know which one is down.

I want to make it easier either put at the top of the page what is down or redirect them to a page of the component is down.

I have looked at the documentation but haven't really found much information


Answers:
author: Sophie Reynolds
body: We use the standard layout in the "customise page and emails" section in the Your page area which automatically puts open incidents at the top of the page. Only archived incidents move to the bottom of the page (i.e. once resolved)


author: Nick Coates
body: Hi [@Michelle Muiruri](/t5/user/viewprofilepage/user-id/4010697) , welcome to the Atlassian Community!

There isn't a way to move impacted to components to the top of the page during an incident. However, when there is an on-going incident it will appear at the top of the page and your customers can then drill down into the incident to see the impacted components.

Thanks,  
Nick
How do I delete a Team member from Status Page user management console
Asked by Samarth Hebbar:

Hi,

I am trying to delete an user from the User Management console of my status page admin page, but I am not able to see the delete user option as specified in <https://support.atlassian.com/statuspage/docs/delete-team-member-accounts/>

Thanks


Answers:
author: Sophie Reynolds
body: Hi, you need to be the owner to be able to delete users in user management. You can check who has owner status in this area.

comments: author: David Kyle
body: I am the owner. At least I think I am the owner. It states **SITE ADMIN** beside my user name. The documentation for deleting a user says a delete button/option will appear beside the account in the user management page.

There is no option. I can only modify user permissions.


author: Sophie Reynolds
body: I have "OWNER" beside my name which gives me the option to delete users. I would check with the Statuspage guys who will advise who your owner is if they are not listed.


author: Rodney Tamblyn
body: I have same issue, unable to delete users invited in user management panel.


author: Rodney Tamblyn
body: It's not possible to delete users from the user management pane in statuspage if the accounts are Atlassian accounts (vs being statuspage only accounts). I think the issue is that it is possible to have users/accounts created just for statuspage or Atlassian-wide accounts that have access to this product. You can only delete/revoke the former from this screen.

What you need to do is go to Atlassian.com and login with your account, then click on options at top right of screen to enter administration area. All your products will be shown, select statuspage - you can then revoke access to statuspage for the user you want to remove.

For Atlassian site admin reading this: the UX for statuspage user management needs to be updated to cross reference to the Atlassian user management screen.


Tags: cloud
Pull data from Salesforce into Statuspage?
Asked by Andy Shelton:

Looking to integrate Salesforce and Statuspage. We want to sync our contact data in Salesforce with Statuspage so that when a Salesforce user updates a contact in Salesforce, that update is also made in Statuspage. Is this possible? Realtime sync or nightly batch job? Currently, we are exporting a report of contacts from Salesforce and importing that list into Statuspage but would like to automate this.


Answers:
author: Megan Callaghan
body: Another alternative? <https://community.atlassian.com/t5/Statuspage-questions/Any-tips-for-integrating-statuspage-into-salesforce/qaq-p/1426117>


author: Mark Campbell-Vincent
body: Hi [@Andy Shelton](/t5/user/viewprofilepage/user-id/4056708) -

Thanks for reaching out! If you're referring to updating subscribers, there currently isn't an automated way to import subscribers for updates.

We do have an [API](https://developer.statuspage.io/#operation/patchPagesPageIdSubscribersSubscriberId) for updating subscribers, but leveraging the API would mean your team creating a script that would be implemented between Salesforce and Statuspage.


Tags: salesforce
System administrator vs Admin
Asked by Aivo Kuhlberg:

In latest Crowd I noticed that Crowd application groups tab shows 2 options for groups: 'System administrator' and 'Admin'. Is there any information what these two options do?


Answers:
author: Caspar Krieger
body: There's no differentiation in Crowd the product (yet), and connected applications do not use this information (yet). Plugins to Crowd are free to use the information, though I'm not aware of any that do.

They're only exposed because Crowd is also used in Atlassian Cloud (our Saas offering), and the concept is meaningful there: we're cleaning up the administration story for connected Atlassian products and it's likely those enhancements will make their way to our Server offerings too (aka traditional behind the firewall installs). Of course, we'll do our best to avoid any lockouts when/if that happens.

comments: author: James Brown
body: Is this still the same or has this changed. I would like to have a crowd admin group that can manage users that are added to a crowd group (not AD group) and then an AD group that has full system admin. Any advice?


author: Caspar Krieger
body: I'm no longer on the Crowd team so I don't have good knowledge of what their plans are, but last I checked there was still no meaning assigned to sysadmin vs site admin in Crowd.


author: lpater
body: Hey James,

The sysadmin functionality hasn't changed, and it's still as Casper outlined above.

The feature you describe sounds more like group level admin permissions, with different groups having permission to administer different parts of the application. The feature request is tracked as <https://jira.atlassian.com/browse/CWD-2318>. Please have a look at it, and leave a comment with your specific use case if it's not mentioned there yet.


Tags: crowd-administration