youngmon/atlassian-qna huggingface dataset:
Cancel subscription
Asked by Travware Back:

While i was adjustment something in jira admin ,I recognize abanare appeared that my site has canceled.

and there is no option to reactivate or remove the cancelation however I update my subscription to premium.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Have you tried the following steps ?

![Screenshot 2024-07-19 at 11.02.11?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336592i1B456EC824A74F6D/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 11.02.11?AM.png")

<https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/>


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Bug and Issue Tracking Workflow
Asked by Elishama Kadzirange:

Hi there,

Hope someone can help. Does anyone have good workflow for bug and issue tracking that I would be able to utilise as I learn the platform?

The generic one given in bug tracking template just isnt enough and not yet mastered the how to to be able to flesh out my own. I know i want something like this:

![workflow example.png](/t5/image/serverpage/image-id/336303iEADA638477CB7773/image-size/large?v=v2&px=999 "workflow example.png")


Answers:
author: Nathan Phillips
body: Hello [@Elishama Kadzirange](/t5/user/viewprofilepage/user-id/5546868),

Thank you for reaching out on the Atlassian Community.

While I do not have a workflow which meets your needs in my own test sites, I do hope that someone might be able to share one that meets your needs.

In the meantime, I wanted to share with you our documentation which covers more information on [how to create workflow for company managed projects](https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/).

Also, if you are interested in having an Atlassian Partner assist you in creating the desired workflow, you can reach out on our [Atlassian Partners page](https://www.atlassian.com/partners).

Thanks!


Tags: bug-workflow

cloud

export

import

jira-cloud

workflow
How do I create a JQL query to filter all Test Execution that are does not have a Test Plan?
Asked by Adi Halfon:

How do I create a JQL query to filter all Test Execution that are does not have a Test Plan?


Answers:
author: Lucas Lombardo
body: Hello,  

I would suggest the following JQL query :

`issuetype = "Test Execution" AND issue NOT IN testPlanTests()`


Tags: jira-unknown-hosting-type

unknown-hosting-type
Jira pre-migration checks fail (server -> cloud)
Asked by Niklas P_:

Hello,  
I want to migrate a single project from our Jira Server (v9.4.14) to our Jira Cloud system.

Therefore I am using the "Jira Cloud Migration Assistant" (v.1.11.14). Unfortunately I am already failing at the pre-migration checks.

I am also not able to review the domains or assess my users.

When I take a look into the logs, I see many errors like this:

"Caused by:  
com.atlassian.jira.migration.preflight.ums.exceptions.UmsPreflightCheckException: Failed to fetch UMS preflight check response. root cause : UMS preflight check has been skipped or User Group Extraction or Data Upload"

![premigration_checks.png](/t5/image/serverpage/image-id/336281iEBC561EC06F974E6/image-size/large?v=v2&px=999 "premigration_checks.png")

I think that the server cannot establish the connection to the cloud correctly, although the firewall does not actually have any restrictions regarding outgoing data traffic.

Is there a way I can check this?

I am grateful for any advice, thank you in advance,

Niklas


Answers:
author: Asha Goyal
body: Hello [@Niklas P_](/t5/user/viewprofilepage/user-id/5546810)

Welcome to the Community. There is already similar issue raised for the same issue. Please refer to the links below

<https://jira.atlassian.com/browse/MIG-1370>

<https://community.atlassian.com/t5/Jira-questions/Jira-Server-to-Cloud-Migration-Migration-errors/qaq-p/2180805>

One more option you can try is to create the new migration from scratch.

Hope it should help.

Thanks

comments: author: Niklas P_
body: Hi,

I've already tried the workaround. Unfortunately I had no luck. Every time I want to assess the users I get an error Message:

"We couldn't run the new assessment, the data on this page may be outdated. Try again."

I did also not work with the *com.atlassian.jira.migration.skip.preflight.check.export.errors*dark feature

What exactly do you mean by "create the new migration from scratch". I've already tried to delete the migration and create a new one.

Thanks for your help :)


Tags: cloud

cloud-migration

cloud-migration-assistant

jira-cloud
Jira Enterprise version
Asked by Madhuri Latha:

Hi All,

May i know the features available for JIRA Enterprise version for cloud in detail ,like more kind of reporting ,dashboards etc.

Thanks


Answers:
author: Rilwan Ahmed
body: Hi [@Madhuri Latha](/t5/user/viewprofilepage/user-id/5488408) ,

Features are more related to administrative. The link below has the full comparision between different instances.

<https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/>


author: Marc - Devoteam
body: Hi [@Madhuri Latha](/t5/user/viewprofilepage/user-id/5488408)

Jira Enterprise has the same feature set as Jira Premium.

The difference is that with an enterprise license of a product you are allowed to setup multiple instance of the same product in a single organisation


Tags: cloud

jira-cloud
Tempo Timesheets stopped working, license issue (?)
Asked by Nikita Delyukov:

We used Tempo Timesheets with Jira (Cloud) for years. We paid for a regular license, per user.

A couple of days ago Tempo stopped working. The plugin page is accessible from Jira, all Tempo settings and configurations are active, time tracking in Jira is set to "Tempo Timesheets" but we cannot track time and Tempo reports are not accessible.

In the Atlassian Marketplace for the "Timesheets by Tempo - Jira Time Tracking" (<https://demigos.atlassian.net/jira/marketplace/discover/app/is.origo.jira.tempo-plugin>) there's a button "Try it free" (it does not say it is installed), when I click it there's an error "Unable to install Timesheets by Tempo - Jira Time Tracking - Please reconfirm your payment details and license status, and try again to install the app."

We did not have issues with payments.

Tempo support said "Atlassian handles licenses, ask them".

Maybe it is related, about 2 months ago, in May, we switched Jira to the Free version (we now have 10 users). We did not touch the Tempo settings and we did not cancel the license there. Could it be that changing the Jira plan broke licenses for installed products ..

Any advice how we can fix that?


Answers:
author: Andy Heinzer
body: Hi [@Nikita Delyukov](/t5/user/viewprofilepage/user-id/5546768)

It looks like the subscription for that app failed to renew and expired. I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3068888>

It looks like the app has been reactivated, but I would check to make sure that the payment has completed, and if it has not, reply within that CA ticket if you need additional help here.

Andy

comments: author: Nikita Delyukov
body: Hi Andy,

Thank you, Tempo works now.

It is strange it got deactivated. Our team used it every day, and in July as well.

We did not receive any warning emails that payment failed or subscription failed to renew.

Nikita


author: John Funk
body: Hi Nikita - Welcome to the Atlassian Community!

Since you are on a free plan, I will see if someone from Atlassian can come here.

comments: author: Nikita Delyukov
body: Thank you, John.

Atlassian support reactivated Tempo for us, problem solved.


Tags: cloud

jira-cloud

licence
JQL to find several undefined subtasks which are unresolved
Asked by Malene Vikkels?:

I am trying to build a (or more) Automation Rule(s), that will transition my User Story through its workflow based on the statuses of its subtasks.

I have a User Story template that when creating the User Story 7 subtasks will automatically be created as well, therefore these subtasks will all have a specific naming standard.

I use a Related issue condition, with Sub-tasks All match specified JQL, to determine whether the User Story are allowed to transition, e.g. it is only when three specific subtasks are marked Done that the User Story are allowed to be transitioned.

I have succeed in making an automation rule that will transition the User Story when specific Subtasks are Completed, so my goal is completed.

A snippet of my Rule

![Sk?rmbillede 2024-07-18 kl. 10.33.35.png](/t5/image/serverpage/image-id/336270iB4D5BC30150EAC45/image-size/large?v=v2&px=999 "Sk?rmbillede 2024-07-18 kl. 10.33.35.png")

My issue that the Team might create extra subtasks which will break my automation rule since the All match specified JQL condition no longer is met, due to the new/extra subtask not being mentioned in the JQL

My question therefore is, is it possible to create a JQL where a specific subtask is in a specific status and the rest of the subtasks must have unresolved resolution, e.g. ((summary \~ "Frontend" AND status = Done) AND ("the rest of the issues" AND resolution = Unresolved))


Answers:
author: Bill Sheboy
body: Hi [@Malene Vikkels?](/t5/user/viewprofilepage/user-id/4648119)

As your rule is triggered from the subtask, you could ignore the specifics of the pre-defined subtasks and instead find all sibling subtasks which have the same parent:

```
project = yourProjectName 
 AND issueType = Sub-task 
 AND parent = {{triggerIssue.parent.key}}
```

That could be used with a related issues condition, or the lookup issues action when more complicated checks / processing is needed.

Kind regards,  
Bill

comments: author: Malene Vikkels?
body: I will definitely give this a try. Thank you for the suggestion.


author: Malene Vikkels?
body: Just a follow up, I re-designed my automation rule and made use of the lookup action and create variable to get the desired outcome. Thank you for pointing me in the right direction.

Instead of using related issues conditions with subtasks and JQL match, I created a custom field to keep track of the subtasks and which phase they belonged to in the user story workflow.

I then used the lookup and variable in my automation rule and keep track of my subtasks in the specific phase and match that number with number of Done-subtasks in that phase, if those two numbers matched, then the User Story is allowed to transition.

I then created automation rules for each phase instead of one big rule for easier maintenance and transparency.


author: Malene Vikkels?
body: I just thought I had the solution, sadly I didn't. And I am unable to delete a comment, I can only edit it.


Tags: cloud

jira-cloud

jira-software-cloud

jql
Automation Rule: Add Epic to Bugs/QA and Dev Story linked (relates to) the same Story
Asked by Emna Elleuch:

Hi,

This is the current workflow:

- I have created a Story1 and run the first Automation Rule ( Clone it as Issue Type= Epic)

- That cloned Epic is added as Parent to the Story1

- Now when adding Bugs, DEV Story or QA Story and link them to Story1 ==\> I would like to add an Automation Rule that add Epic (cloned in step2) to all those new issue type?

Can someone please help me thanks !

I have configured this Automation Rule, but it only works for existing DEv/QA Story and Bugs, how about new created items?

![Question.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336269i73524BEAB921E398/image-size/large?v=v2&px=999 "Question.PNG")


Answers:
author: Bibek Behera
body: [@Emna Elleuch](/t5/user/viewprofilepage/user-id/4862258) ,

I had a similar need and the below is what I did.

1. Create an EPIC first

2. Automation to create a Story and copy the issue fields from the epic.

3.Use an action to set the issue link as "Trigger issue"

4. For all the newly created issues, use the set link as the "Newly created" issue.

Best Regards,

Bibek

comments: author: Emna Elleuch
body: [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396) Thanks for your answer, Can you please share a screenshot of your Rule? if that's possible, didn't get step 4 how can i do it?

I have created a Rule (i've added the screen to the question) it's working fine , but only works for already written Bugs/QA or DEV Story, now if i add a new issue type like Bugs, the Automation rule is not working


Tags: cloud

jira-cloud
How can I transfert my account to someone else?
Asked by JoseeL:

I created a Trello account using my personal email as a tool for myself. Now that I have left the company how can I transfert my account to another employee. In the end I want to delete my account but leave for them my notes in all boards and workspaces.


Answers:
author: Melo
body: Hi [@JoseeL](/t5/user/viewprofilepage/user-id/5395579) , welcome to the community!

Here, you can find details on how to transfer boards, workspaces, etc: <https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>

Regarding deleting your account, I understand the content will be maintained. Before deleting your account, ensure that all valuable data has been transferred and is accessible to the new owner. You can find more information regarding deleting you Trello account here: <https://support.atlassian.com/trello/docs/deleting-your-trello-account/>

I hope it helps.

Cheers,

Melo

comments: author: JoseeL
body: Is adding a new member and giving them admin rights enough? Or do I really need to transfert the workspace as per instructions above? I just want to be absolutely sure since I need to delete my account without erasing the boards so they can continue the work.


author: Melo
body: Hi [@JoseeL](/t5/user/viewprofilepage/user-id/5395579),

Absolutely, following the documentation is the best course of action in this scenario. Remember before deleting your account, ensure that all data has been transferred and is accessible to the new owner.

If you're still unsure you should contact Trello support. Here is the link for your convenience: <https://trello.com/contact#/>

Cheers,

Melo


Tags: account

transition
Need the invoice in 2023
Asked by Federaci?n Espa?ola de Pentatl?n Moderno:

Hi,

We NEED to made the payment in 2023, and with the free trial it wouldn't be until 2024.

Can you do it for 2023, please.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

We can't help you with billing or invoicing, you need to talk to Atlassian directly, not us (the Atlassian Community).

Raise it at <https://trello.com/en/contact#/> - use the last option to contact them, ideally after you have logged in, so that the request automatically includes your account details for them.

comments: author: Federaci?n Espa?ola de Pentatl?n Moderno
body: Thanks.


author: Gaurav Kataria
body: You can chose to upgrade immediately without starting a trial. Go to "Workspace settings" in the left hand menu and click on "Upgrade Workspace" and then select Standard or Premium Plan. See screenshot below:

![Upgrade.png](https://community.atlassian.com/t5/image/serverpage/image-id/298458i79F0F9541E3B7B56/image-size/large?v=v2&px=999 "Upgrade.png")
How to send an email from the Trello?
Asked by Vitaliy Bobkov:

I created cards for each customer, and I would like to automate sending them emails. Such as say "payment reminder".

What would be the way to automate it? I keep reading about "Butler", but when looking in power-ups, it's not coming up. And would there be a specific field to keep client's emails? Or each card needs to have email programmed in custom button or something like that?


Answers:
author: Dreamsuite Mike
body: Hi [@Vitaliy Bobkov](/t5/user/viewprofilepage/user-id/1154258)

For your use case, I strongly recommend [Email for Trello](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) power-up

comments: author: Vitaliy Bobkov
body: is that the one which now called "SendBoard? I installed it with your link, but not sure if that will solve what I'm trying to do. Here is what I have:

- Board has cards with customer's info (storage rentals)

- I'm setting up "due dates" one day past payment due

- When receiving payments - I'm posting a comment and rescheduling due date for the next month reminder

- So ideas is - if payment is past due - send an email to client with the reminder.

I was thinking about adding a custom button "Send payment reminder" and link an email template. Challenge is - to pull name of the person and their email from the card, and link email template. So each each card email corresponds to the specific person.


author: Dreamsuite Mike
body: This can be done with Email for Trello (Sendboard)

<https://help.sendboard.com/en/articles/5404901-automate-email-with-trello-automation>

You could either have a button or trigger the automated email from the due date and it can automatically send your payment reminder email...


author: milynnus
body: [@Vitaliy Bobkov](/t5/user/viewprofilepage/user-id/1154258)

I used Contalist for my subscriptions. It has an automation by due date. They have recently enhanced it at my request to have a list criterion added. It allows you to use card variables and custom fields in your email template. So effectively you have a contact database as well as simple messaging via email or SMS with Twilio.


author: milynnus
body: [@Vitaliy Bobkov](/t5/user/viewprofilepage/user-id/1154258)

There several email power ups available but Trello automation has an email action you can use. Butler or now known as "Automation" is the ??icon

comments: author: Vitaliy Bobkov
body: Thank you !
How do I copy a template via rules with attachments?
Asked by Troy Salomons:

Hello Trello Community,

I am a vitality coach, working to implement vitality programs in companies across the Netherlands. As part of my workflow, I've been utilizing Trello to manage and track the various stages of these programs. I've encountered a specific challenge and would greatly appreciate any insights or solutions you might have.

I have set up a Trello board to represent the standard steps in my vitality programs. For each step, I've created a template card containing all the necessary information and tasks. My process involves moving a company's card from one step to the next as they progress through the program.

Here's where I need help: When I move a card to the next step, I want it to automatically copy all content from the template of the new step, delete all content from the previous step's template, and set a follow-up date for one week later. I've been trying to achieve this through Trello's automation rules, but I've hit a snag.

The main issue is that I can't seem to copy attachments from the template cards. This is a crucial part of the process, as these attachments contain vital information for each step of the program.

Does anyone have experience with this or know of a workaround? Your assistance would be invaluable in helping me streamline this process, ensuring a more effective and efficient program delivery.

Thank you in advance for your time and help!

Best regards,![Scherm?afbeelding 2023-12-29 om 11.51.00?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298396i486EB86D5CF2EFF1/image-size/large?v=v2&px=999 "Scherm?afbeelding 2023-12-29 om 11.51.00?AM.png")![Scherm?afbeelding 2023-12-29 om 11.51.13?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298395iDBDB9CE4216E0981/image-size/large?v=v2&px=999 "Scherm?afbeelding 2023-12-29 om 11.51.13?AM.png")


Answers:
author: Troy Salomons
body: Thanks for the reply, however that is not the question I think I am asking. I want too move a certain card from left to right from the board above and when I am moving card X to the next list I want it to copy everything from the template form that list.

Your answer if I am not wrong creates an entire new card and is also not an automated process.

Correct me if I am wrong!

comments: author: milynnus
body: [@Troy Salomons](/t5/user/viewprofilepage/user-id/5394908)

If use a lookup then using prefix copy or {copyCard link} you can get some of the details you need but attachment will not be doable without use of api.


author: Troy Salomons
body: Thankyou, i know it is possible via link but that is working a way around, and also the attachements will not have the right name.

Thanks for your answer!


author: milynnus
body: [@Troy Salomons](/t5/user/viewprofilepage/user-id/5394908)

Just got off testing (1) physically copied of a card "marked a template" (2) via copy from a card button....in both cases the attachment care created on the copy.
Can?t upload photos anymore. What could be the reason (see screenshot)
Asked by Matthias Merk:

![IMG_4892.png](/t5/image/serverpage/image-id/298394iE769AE3CDA84DF19/image-size/large?v=v2&px=999 "IMG_4892.png")


Answers:
author: Ron Sharon-Zipser
body: Hi Matthias. Thanks for following up. Sorry to hear you are still experiencing this issue. We've been able to reproduce the issue on our end and are working on a fix. Please stay tuned and we'll let you know as soon it's available in an updated app version.

comments: author: Ron Sharon-Zipser
body: Hi [@Matthias Merk](/t5/user/viewprofilepage/user-id/5394880)

Just following up here. Can you please try updating to the 2024.1 version of the app and let us know if the issue is resolved for you? Thanks!


author: Matthias Merk
body: Yes, I am working with 2023.17 but problem is still there. I just wanted to upload another photo but had the same issue. The red background with this ?round loading arrow" and 0 kb size of photo which did not upload. Thx in advance for your reply.

ps: i also upgradet now to premium but problem is still there.

BR

Matthias


author: Gaurav Kataria
body: Matthias, Thanks for reporting this. We've fixed this issue in the latest version of the iOS app (2023.17). If you are already running the latest version (2023.17) and you are still running into this issue, please let us know! You can check this by visiting the Account tab in the Trello app (far right in the bottom navigation), scrolling to the bottom of the page, and looking for "Trello 2023.17".
How do I prevent the "WYSIWYG Editor" from formatting pasted text?
Asked by Bawdy Ink Slinger:

[This is a question I made as a reply in another thread](https://community.atlassian.com/t5/Trello-questions/How-to-return-standard-text-formatting/qaq-p/2518098#M86621), but it's important enough to me to warrant its own thread:
> In the new editor, if I paste some text that contains markdown, it is automatically formatted. But I'm not always pasting markdown into the editor: sometimes I'm pasting code or plaintext that contains markdown *by pure coincidence*. For example, I tried to paste this Regular Expression into a comment:
>
> test(\\(.\*, async )\\(.\*\\n.\*setNativeDialog.\*\\n.\*\\n.\*\\}\\).\*
>
> The new editor modified this string, removing pairs of asterisks and italicizing the substrings within. This changes the meaning of my code.
>
> The old editor pastes my code as shown above; the code retains its original and correct meaning. **How do you do this in the new editor?**


Answers:
author: Gaurav Kataria
body: If you type /code in the new editor, it will give you a text box where syntax is preserved