Chrome Version 45.0.2454.85 m crashes displaying Confluence pages with Gliffy Diagrams
Asked by M_S_:

We are seeing this issue since a couple of days. Chrome (Version 45.0.2454.85 m) crashes (Aw, snap...) while displaying a Confluence page. First, the page appears to load correctly and content is being shown, but after a few seconds, Chrome crashes. The same pages show fine with IE.

Some pages are affected, while others are not - it looks pretty random to us. This may be related to Gliffy, since all of the pages showing the behavior have Gliffy diagrams. There are however pages with Gliffy diagrams showing fine.

Confluence is version 5.8.10, Gliffy is version 6.7.1. We had the same issue with Confluence 5.7 last week and were hoping to see the update resolve the issue, but no.

This is causing quite some issues here. Has anyone has seen this too? Anyone has a fix or workaround (other than using IE)?


Answers:
author: Mike Cialowicz
body: Hi Everyone,

We are tracking this problem in the following JIRA issue: <https://jira.gliffy.com/browse/GCONF-2219>

This problem only affects 32-bit Chrome 45 and 46 users on Windows.

OSX users, and users of other browsers (IE, Firefox, Safari) don't seem to be affected. If you are *not* a Chrome 45 user on Windows and you *are* affected, please let us know here or via email (support@gliffy.com).

As a workaround you can use IE, Firefox, or [64-bit Chrome](https://www.google.com/chrome/browser/desktop/index.html?platform=win64) until this is resolved. Alternatively, if you only need to *view* Gliffy diagrams, you can disable the HTML5 viewer in the Gliffy Configuration page (as mentioned by another user above). We're still investigating in order to confirm that's the case.

Finally, if you have any other questions or feedback for us, please don't hesitate to send us a note: [support@gliffy.com](mailto:support@gliffy.com)

Regards,  
Mike  
Gliffy, Inc.

comments: author: Mike Cialowicz
body: UPDATE: The Chrome bug seems to have propagated into the upcoming 46 release, and we are still working hard on a solution. We will notify everyone here and in our JIRA issue (<https://jira.gliffy.com/browse/GCONF-2219>) as soon as we have a fix ready.


author: Susanne Harelius [Riada]
body: Thanks for the information!


author: Mike Cialowicz
body: UPDATE: we're still working on the problem. There are two bug filed with the Google Chromium team, located here: \* <https://code.google.com/p/chromium/issues/detail?id=538241> \* <https://code.google.com/p/chromium/issues/detail?id=523919>Unfortunately they are not accessible to the public, and have also become hidden to our developers. We will monitor the situation and keep everyone updated here.


author: Mike Cialowicz
body: UPDATE: it appears that Chrome 46.0.2490.80 has resolved the problem. If you are still affected then try upgrading to that version.


author: Dirk Bromberg
body: For me Chrome 46.0.2490.80 is not working. Only the first few pages...


author: Jarno Ahola
body: 46.0.2490.80 m didn't resolve the problem at first but then I updated Gliffy to 6.8.0 and now it seems to work.


author: Dirk Bromberg
body: Yes, 46.0.2490.80 m AND 6.8.0 is working for now.


author: Gliffy
body: This was fixed when Chrome released their update: <http://support.gliffy.com/entries/96400607--Aw-Snap-errors-in-the-Chrome-browser>. Please see that article for further troubleshooting steps.


author: marorkaconnect
body: Same.

Oddly, if the Chrome debug window is open (F12) before loading a page with a Gliffy diagram, then the page seems to load correctly. Timing issue?

<br />

Chrome Version 45.0.2454.85 m

Confluence 5.7.3

Gliffy 6.7.1

<br />

comments: author: Epsilon
body: Malcolm, I found the same workaround. :)


author: SamuelM
body: Can confirm!


author: Alex K
body: Thank you, this temporary solution worked well. Bizarre!


author: Juan Manuel Garrido
body: I?m using this workaround without any problem!


author: Chris Sannini
body: 46.0.2490.33 (beta) has fixed the issue. Also agree, debugging mode on 45.0.2\* works fine and you can minimize it.

<br />

Confluence: 5.8.10

Gliffy: 6.7.1


author: Dirk Bromberg
body: Chrome Version **45.0.2454.++*93*++** m seems to work well!

For us it works so far.

comments: author: Henrik Siiskonen
body: For me, after update it work for one time. Entering the same space crashed the browser and even browser restart did not help.


author: Wes Gray
body: I noticed this problem as well. Chrome version 45.0.2454.85 m

Was able to resolve this issue by disabling the Google Docs extensions in Chrome and clearing the cache.

comments: author: Albert Chang
body: This worked for me. Chrome 45.0.2454.101 m. Confluence 5.8.8.


author: Alpha Lam
body: As a user i'm hitting this problem on Chrome 45 32-bits on Windows.

As a former Chrome developer I can suggest a few things to help you report this bug to Google.

1. Report this crash to Chrome. You can do so by filing a crash report. Or after a crash you can go to about:crashes to find the crash ID and file a bug in crbug.com.
2. You can also download chromium and put a windbg to capture the stack trace.


author: Joris Voermans
body: We figured out that the 64bit version of Google chrome is not affected by this issue.

You can check your version in the **menu** \> **Help and About** \> **About Google Chrome**.

We are currently using Version **45.0.2454.99 m (64-bit)** with success!

When you don't have **(64 bit)** behind your browser you can do the following:

1. Go to <https://www.google.nl/intl/en/chrome/browser/desktop/index.html>
2. Click Download Chrome for another platform
3. Click to download for Windows 10/8/7 64-bit
4. Uninstall Google Chrome (32 bit version must first be uninstalled to install 64 bit version)
5. Install the 64-bit version
6. Confluence and gliffy should be working again :smile:!

Hope this helps someone, if you have other findings let me know.


author: Joris Voermans
body: Same here.

Had contact with Gliffy and they replied that it is probably a Chrome issue, but they are currently still investigating.

But there is hope! In the upcoming releases of Chrome the issue does not occur, so you could use Chrome Canary or another browser in the meantime.

For more information also see the following ticket:

<https://jira.gliffy.com/browse/GCONF-2219>


author: Dirk Bromberg
body: With chrome 46 beta it works!

<https://www.google.de/chrome/browser/beta.html>

comments: author: Mike Cialowicz
body: Available here for English-speaking users: <https://www.google.com/intl/en/chrome/browser/beta.html>


author: M_S_
body: To me it looks like the crash happens when Gliffy switches from the bitmap-preview to the HTML5 view. Disabling the HTML5 viewer in Gliffy's settings removes the crash - we only get the bitmaps then, which makes the page at least accessible.

So this must be something with Gliffy and Chrome. Is there anything I can provide to help analyze the root cause?


author: justin.richards@bluepackets.com.au
body: As a work around ... I believe disabling the HTML5 viewer in the Gliffy settings (you need to be an administrator), will allow you to view the pages again...

comments: author: Justin Derrick
body: This worked for all of our user base that were reporting the crashing issue on Confluence 5.8.4 with the recently updated Gliffy 6.7.1 and Chrome 45.0.2454.85 m.Great Find


author: Dana Johnson
body: My user base report this as working if the "Disable HTML5 Viewer" is checked


author: Mike Cialowicz
body: UPDATE: Good news! We've received an update from the Chrome development team:"After two days of debugging, I'm happy to report that we have identified and fixed a crash bug that was triggered by Gliffy's code. The fix will likely ship in Chrome Canary on Monday, and will then trickle down to other channels. I'm not sure if Chrome 46 will get another update; 47 and later will definitely get the fix."


author: Gliffy
body: The issue was corrected when Chrome released their update: <http://support.gliffy.com/entries/96400607--Aw-Snap-errors-in-the-Chrome-browser>. Please see that article for additional troubleshooting steps.


author: Steve Krueger
body: It is happening to me on 46.0.2490 m if I uninstall and reinstall chrome it seems to work for a while. It stopped working again for me when I activated the Gliffy plug in for Chrome. We also have the on demand gliffy that is crashing.


author: David FALLAS
body: Same for 47.0.2526.21 beta-m and Gliffy 6.8.0 - currently working.


author: Dirk Bromberg
body: Yes, 46.0.2490.80 m AND 6.8.0 is working for now.


author: Mike Cialowicz
body: Looks like Chrome 46.0.2490.80 may have resolved the problem. We have tried on several different machines with that version, and non exhibit the issue.


author: David FALLAS
body: An update - Chrome 47.0.2526.16 beta-m still exhibits this behaviour.


author: Jarno Ahola
body: Same problem with Chrome version 46.0.2490.71 m

<br />

comments: author: Rob Leonard
body: Confirming that many in my company saw the issues starting with Chrome 45.x and are still seeing it in 46.0.2490.71 m. It appears the issue only occurs (or mostly occurs?) on pages with Gliffy diagrams.


author: Rob Leonard
body: Upgraded to Gliffy 6.8.0 and the issues went away. NOTE: this is across several different Chrome versions and I did NOT need to upgrade to Chrome 46.0.2490.80 m.


author: David FALLAS
body: Win 32, Confluence 5.6.6, Gliffy 6.7.1, Chrome Version 46.0.2490.42 beta-m still has this problem. I am able to view one or two Confluence documents with Gliffy diagrams successfully, but as soon as one crashes the page, all following attempts do the same for any document that contains a Gliffy diagram.


author: akiko_pusu
body: @Joey Corea Thanks for your workaround!


author: Maciek Brynski
body: Version 45.0.2454.93 m  
Still not working.

comments: author: Dirk Bromberg
body: Yes you are right.


author: Fred Deschenes
body: Same here


author: Antonio Cerezo Iglesias
body: Have tested the downgrade to 6.6.4 in a staging environment using Confluence 5.7 and that version doesn't seem to have conflicts with Chrome.

comments: author: Chriz
body: same here with Confluence 5.8.9 , Gliffy 6.7.0 did not solve it, 6.6.4 did


author: Antonio Cerezo Iglesias
body: Same issue here.

Confluence 5.8.10

Gliffy 6.7.1

Chrome 45.0.2454.85m

As it seems the issue also affects 6.7.0, has anyone tried downgrading Gliffy to 6.6.4?


author: joeycorea
body: A workaround is to view / edit gliffy diagrams with the Chrome devtools engaged.


Tags: confluence-administration