youngmon/atlassian-qna huggingface dataset:
Alert and schedule not visible in mobile app
Asked by serge calderara:

Dear all,

We are actually evaluating opsgenie from a trial version of jira cloud.

We have created a simple email integration to send alert via email which works fine and define a team with schedule.

Then we download the android mobile app in which I login with my account for which I belong to the current schedule team.

When opening the app he cannot find anything, no schedule, no alert,no service...

Any idea ?


Answers:
author: Nick H
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

If you or your other user are logged into the correct account, then you should be able to check your alerts and schedules here:

![mobilecomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139030iC01645E43F16E407/image-size/large?v=v2&px=999 "mobilecomm1.jpg")

I see you opened this other post so maybe you are in the incorrect account: <https://community.atlassian.com/t5/Opsgenie-questions/Mobile-app-connection/qaq-p/1665588>

When logging into the mobile app, you should be prompted to enter the account name in which you would like to login into (unless your email is only tied to one Opsgenie account):

![slackcomm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139028iB6E03F5B444770C8/image-size/large?v=v2&px=999 "slackcomm2.jpg")
Incident creation and slack integration
Asked by serge calderara:

Dear all,

I have seen in a general broadcast of opsgenie that when an incident is created, the demo was showing an autoamtic chanel creation #incident_id in which is refer in an incident field in order to jump directly to slack chanel.

How this incident id slack chanel is created and how to test it?

regards


Answers:
author: Nick H
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

You'd have to connect your Slack workspace with Opsgenie to use it for incident management, and spin up channels through an incident: <https://support.atlassian.com/opsgenie/docs/connect-slack-app-for-incident-management/>

Once Slack is sync'd, you can create Slack rooms within the incident here:

![slackcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139014i8A84FE0CB07E9E60/image-size/large?v=v2&px=999 "slackcomm1.jpg")


author: Samir
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

This would be using our [Slack App for Incident Management](https://support.atlassian.com/opsgenie/docs/connect-slack-app-for-incident-management/). You would need to be on the [jsmPremium plan](https://www.atlassian.com/software/jira/service-management/pricing) if you're using JSM. If you're on a [standalone Opsgenie plan](https://www.atlassian.com/software/opsgenie/pricing), you would need to be on the Standard or Enterprise plan.

Thanks,

Samir

comments: author: Samir
body: You can see which JSM plan you are on via admin.atlassian.com -\> click on your site -\> manage subscriptions.

![2021-04-16_09-22-08.png](https://community.atlassian.com/t5/image/serverpage/image-id/139013iC5C225C9D091E0EF/image-size/large?v=v2&px=999 "2021-04-16_09-22-08.png")


author: serge calderara
body: hello [@Samir](/t5/user/viewprofilepage/user-id/2168284) , I just check we are on Standard Plan trial of JSM. Got it
Opsgenie / Zoom Integration throwing 404's
Asked by Sterling Houghton:

When creating a Zoom conference call from Opsgenie (via Zoom integration), the creator of the Zoom call from the Incident details page is able to open the Zoom call / link without any issues.  

The ICC link provided in the Slack channel created within Opsgenie throws a "error-page/404" when responders try to access the Zoom call.  

Is this a known issue?


Answers:
author: Nick H
body: Hi [@Sterling Houghton](/t5/user/viewprofilepage/user-id/4351704) ,

Thanks for sharing this information. I just tested as well and also got the same 404 error.

I'll enter a ticket with engineering to see if this is expected behavior, or an issue they can review.

Our tickets are not public, so we'll reach out here with any updates or developments on it.

comments: author: Jake Herold
body: Hey [@Nick H](/t5/user/viewprofilepage/user-id/2540930) :)  

Any updates on this issue?


Tags: cloud
Mobile app connection
Asked by serge calderara:

Dear all,

we try to installl the opsgenie mobile application.

After installation is ask to login, then I provide my account but opsgenie does not ask to which opsgenie instance to connect to.

My account is used with different jira cloud instance and I was expected to be ask to give the correct opsgenie instance.

So after login I have no idea on which instance the app is pointing to as I cannot see any alert from while there are some existing.

Any help on this ?

regards


Answers:
author: Nick H
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

If you're logged into the mobile app and use the same email for your other Opsgenie instances, then you should be able to click the Settings menu \>\> Switch Accounts tab \>\> and this should show which account you're logged into, as well others that you can jump into:

![mobilecomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139016i6D0661B974ECA957/image-size/large?v=v2&px=999 "mobilecomm1.jpg")

comments: author: serge calderara
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , thanks for your reply.

I did not see the tab Swicth account which was hidden


author: Nick H
body: You should still be able to see which Opsgenie instance / account you are logged into under the Settings menu:

![mobilecomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139041i9C76ED4F00D49A75/image-size/large?v=v2&px=999 "mobilecomm1.jpg")

If you are logged into the incorrect instance / account, you should log out - then login with the correct email / account.
Cannot add more than one routing rule
Asked by serge calderara:

Hello,

We are evaluating opsgenie and I am not able to add more than one rule for my team.

Any idea why I can create only one rule or why the Add rule button is not appearing any more ?

![chrome_DoYDkaUlaj.png](https://community.atlassian.com/t5/image/serverpage/image-id/138842i662F1B86E9C2D6B4/image-size/large?v=v2&px=999 "chrome_DoYDkaUlaj.png")

Note that we are on a jira trial instance.

Thanks for advise

regards


Answers:
author: Nick H
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

That's a restriction with your plan then. Free and Essentials plans are limited to 1 routing rule per team.

If you are an Owner in your account, you can upgrade your trial under the Quick Start Guide tab.

Let us know if you have any additional questions or issues.
MS Teams OpsGenie integration
Asked by dmitry_s:

Hi

I try to setup MS Teams OpsGenie integration

flowing the V2 integration guide

1. MS Teams refuse to load the bot packages that are provided for download

getting

**Error while reading manifest.json: "webApplicationInfo.resource" is required**

2.There is osgenie app (bot) in MSTeams catalog that can be installed on channel and interacted with

but when trying to do @OPSGIENE setup xxxx-xxx...

the bot reply

**No Microsoft Teams integration found with Api key \[xxx-xxx....\].**

Integration exist on opsgiene side

what do i do wrong?


Answers:
author: paavo.hemmo
body: Unzip the file you downloaded.

Go to manifest.json and add the resource field under "webApplicationInfo". Should look like:

"webApplicationInfo": {

"id": \<id\>,

"resource": "api.eu.opsgenie.com/v2/alerts"

}

Or "api.opsgenie.com/v2/alerts" depending on your region.

Zip the files and load to Teams.

comments: author: dmitry_s
body: Thanks! worked as charm


author: Nigel Kent
body: How do you load to Teams??


author: paavo.hemmo
body: Hi!

Loading the custom app (the zip-file) to MS Teams can be done by following the instructions here:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-teams-v2/>

, under the "Adding Microsoft Teams to an Opsgenie account in EU service region" starting from step 5.


author: Usha
body: Hi [@paavo.hemmo](/t5/user/viewprofilepage/user-id/4352924) , Could you please help me with my issue getting alerts in Teams.

I have completed the integration but still unable to see alert posts from Opsgenie.

Please let me know if I am missing something.

![teamsops.png](https://community.atlassian.com/t5/image/serverpage/image-id/299008i15B633EE39CF6315/image-size/large?v=v2&px=999 "teamsops.png")![ops2.png](https://community.atlassian.com/t5/image/serverpage/image-id/299009iB3C43D8880D3FE49/image-size/large?v=v2&px=999 "ops2.png")![teamsversion.png](https://community.atlassian.com/t5/image/serverpage/image-id/299010iA5D2C6FD50A26EC0/image-size/large?v=v2&px=999 "teamsversion.png")


Tags: cloud

integration
How to get call on my mobile when alert occurs
Asked by serge calderara:

Dear all,

I am evaluating opsgenie and I am actually checking how the different type of notification works.

In the notification setting I have set it up to be all ( email, sms, voice call)

In appaears that when I create an alert manually for testing from the alert page, then I get notify by email, by SMS, but I am not notified by voice call.

Any idea why voice call is not working ?

regards


Answers:
author: William Butt
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932)

You may find more information in the alert log as to why the voice is not working...

![Untitled.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/138836i61B6E2CD28599228/image-size/large?v=v2&px=999 "Untitled.jpg")


author: Nick H
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

Is there anything logged in the alert's activity log that explains why you are not receiving a voice notification?

![voicecomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/138835i27EC4447BE6D86DD/image-size/large?v=v2&px=999 "voicecomm1.jpg")

If your account is on trial, voice notifications are not included. They can be enabled by our support team for testing during trial, but you'd have to open a ticket here: <https://support.atlassian.com/opsgenie/>

comments: author: serge calderara
body: Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

Nothing in Audit,

Yes we are in a One Year trial instance actually which is used to study our migration from server to cloud.

So this is what you said we need to ask this Voice call feature to support ?


author: Nick H
body: Please open a ticket with Opsgenie here: <https://support.atlassian.com/opsgenie/>  
We'd need your email to find your account / enabled voice notifications. And we do not recommend sharing that here.  


author: serge calderara
body: Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930) for submiting a ticket to support, by providing my email will it activate the Voice call only for the email provided user or for all user configured in the app ?


author: Nick H
body: If our team activated voice notifications for your trial, it would be applied to all users.


author: serge calderara
body: Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

I have contact the opsgenie support for voice notification and I am really confuse because they ask me to upgrade to JSM Premium in order to get it from Opsgenie Standard.

But when I look at the pricing official opsgenie page below :  

![N4l9dRN4M2.png](https://community.atlassian.com/t5/image/serverpage/image-id/139858iA5EF767CDE6BFFD3/image-size/large?v=v2&px=999 "N4l9dRN4M2.png")

As you can see it says Voice Notification is available in Essential version for #users x 25, so what do i need to move to premium ?
A report to find out who is on call for upcoming weekend?
Asked by William Butt:

We have our on-call rotation based on weekend support with our engineers on rotation from Friday night to Sunday night.

Is there a report that can be run on Monday (for example) to show who is on call for the upcoming weekend?


Answers:
author: Amit Kumar
body: The OpsGenie API has a Who Is Oncall API with a parameter for timestamp.

<https://docs.opsgenie.com/docs/who-is-on-call-api#get-on-calls>

You could write an script to run every Monday AM and send the timestamp of the upcoming weekend. And then have the script email the results to you.

Of course of someone adds an Override after the email, then it won't get captured.

comments: author: William Butt
body: Interesting... many thanks Amit!


author: Samir
body: Yes, good point [@Amit Kumar](/t5/user/viewprofilepage/user-id/3048874) !


author: Samir
body: Hi [@William Butt](/t5/user/viewprofilepage/user-id/4345528) !

Our reporting is more around *historical* data. so there isn't a report that can be run to show upcoming on-call users for a schedule.

However there are several ways you can see who is on call in your On-call schedules...

1. The [who is on-call tab](https://support.atlassian.com/opsgenie/docs/view-who-is-on-call/) in Opsgenie will show who is on-call in all of your schedules...
2. You can [export your on-call schedules to a .ics file, or subscribe to them via webcal link](https://support.atlassian.com/opsgenie/docs/view-your-on-call-schedule/#How-to-export-other-on-call-schedules) from google calendar, outlook, etc.
3. If you use slack, you can setup a slack integration and run the [@genie whoisoncall](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Using--genie-Command) command to see who is on-call for a particular schedule

Hope that helps! Let me know if you have anymore questions.

Thanks,

Samir

comments: author: William Butt
body: Hi Samir,

Thanks for the quick response... the export schedule will work for us.
Opening a calendar seem to stop showing events after June, 2021
Asked by William Butt:

I have a rotation in my testing calendar for myself weekdays until December 3rd, 2021  
However on opening the Calendar in Outlook, it only shows the events up to the end of June 2021.

I have noticed the same behaviour for some of our other calendars.

I confirmed the same when I open the calendar on my mac.

Also had some colleagues confirm the same.

Is this a limitation or a defect?


Answers:
author: Samir
body: Hi [@William Butt](/t5/user/viewprofilepage/user-id/4345528) ,

This is a limitation when exporting on-call schedule to an .ics file, it only exports the schedule for the next 3 months. We do have a feature request to increase this, but this is currently a limitation.

Thanks,

Samir

comments: author: William Butt
body: Hi [@Samir](/t5/user/viewprofilepage/user-id/2168284)

Thanks for the quick response... do you know of any eta for this request?

Just curious now at this point.. moving forward we'll depend viewing the calendar in Opsgenie

Thanks

William


author: Samir
body: Hi [@William Butt](/t5/user/viewprofilepage/user-id/4345528) ,

It doesn't look like we have an ETA on this request at this time. However it is a fairly high requested feature, so I would expect it to be rolled out eventually, but it is likely dependent on some other infrastructure/architectural related changes before it can be implemented.

Thanks,

Samir


author: William Butt
body: Thanks again [@Samir](/t5/user/viewprofilepage/user-id/2168284)

William


author: Renwick Oden
body: Hey [@Samir](/t5/user/viewprofilepage/user-id/2168284)

Has this been implemented yet?

Is there a ticket number I can track?

Thanks!


author: Dany Tarabey
body: Hello [@Renwick Oden](/t5/user/viewprofilepage/user-id/991967) ,  

I've found this feature request, which is also referring to the limitation of 3 months and to increase that to 12 months. Seems like the state didn't change much since it first appearance in Mai 2022.  

<https://jira.atlassian.com/browse/OPSGENIE-461>
Email and JSM integration: How to set the sender email address as the Reporter of the JSM ticket?
Asked by ob:

Hi,

we have a Jira Standard subscription included with OpsGenie.

We configured an Email and JSM integration on the Teams page in OpsGenie.

The goal is that when a new email is sent to this OpsGenie email that an Alert gets created and also a JSM issue.

This works so far, but unfortunately the created JSM issue does not set the "Original Reporter" respective the sender email address of the incoming mail for the Reporter field in the JSM ticket.

Is there any solution how to set the sender email address as Reporter in the JSM issue using this combination of the OpsGenie Email and JSM integration?


Answers:
author: Nick H
body: Hi [@ob](/t5/user/viewprofilepage/user-id/3962326) ,

My colleagues response on a similar community post should help with answering this: <https://community.atlassian.com/t5/Opsgenie-questions/Can-we-push-the-extra-property-values-from-Opsgenie-to-custom/qaq-p/1653261>

*"With the default integration, it's not possible to map additional Opsgenie fields to the Jira issue fields that it creates. Our team is working on a new more advanced Jira integration that will allow for more customization of mapping Opsgenie fields to Jira fields, so stay tuned for that!*

*In the meantime, you can [setup the integration via Opsgenie Edge Connector (OEC)](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/#Integration-via-OEC--for-Jira-Software-Server---Data-Center-Usage-)*

*OEC is a service you install that will essentially be "subscribed" to the Jira integration in Opsgenie, and will execute a script that will actually create/update the issues in Jira. So when an alert is created in Opsgenie and the Jira integration picks it up, OEC will pick up that alert, and execute the [actionExecutor.py script](https://github.com/opsgenie/oec-scripts/blob/master/Jira/scripts/actionExecutor.py) that is included in the Jira-OEC package, and that script makes the request to the Jira API to create the issue.*

*You can fully customize that script, so you could add in those additional extra property fields from the Opsgenie alert to be included in the payload that is sent to Jira to create the issue."*

Hope this helps! Let us know if you have any other questions or issues.

comments: author: ob
body: Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930) for the clarification.


Tags: email

jira-service-management
POC demo on Jira Data Center
Asked by serge calderara:

Dear all,

We are actually running Jira in a Datacenter architecture and we would like to evaluate opsgenie integration for which we will need to build a POC demo for our stackholders.

I have read that for on Premise architecture, it is require to use a kind of connecteor between Jira and Opsgenie name Mari.

If your Jira datacenter is hosted under Azure, does that connector is required ?

regards

serge


Answers:
author: Samir
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) !

Marid has been replaced by it's successor, [Opsgenie Edge Connector (OEC).](https://docs.opsgenie.com/v1.0/docs/oec-overview) So you would use OEC instead of Marid. [In our Jira doc, we have a section on integrating with Jira via OEC for on-premise instances](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/#Integration-via-OEC--for-Jira-Software-Server---Data-Center-Usage-), and include a package you can download to get OEC with the Jira-specific config file, and script that it will execute.

Whether you need to use OEC or not all comes down to whether your Jira instance is accessible over the internet. If it is, then there is no need for OEC.

If you have a firewall setup that prevents requests to the Jira instance over the internet, then OEC is the solution so that you don't have to open up firewall access to allow Opsgenie to send requests to your Jira instance. Instead, OEC sits *inside* your network, and will be "polling" Opsgenie for alerts, so it will be making outbound requests to "get" alerts from Opsgenie, instead of Opsgenie *pushing* alerts to your Jira instance.

Hope that makes sense! Let me know if you have anymore questions.

Thanks,

Samir
How can i do string processing in alert field in opsgenie with some If condition?
Asked by D G:

I have a use case where i am using email integration for multiple type of alerts.. for one type subject contains "\<" and hence opsgenie truncates the subject and just show before "\<". in order to fix this i used {{ subject.substringBefore("\<")}} {{ subject.substringAfter("\<") }} in Alert field.. but this will break other alerts which doesnt have "\<".. i want to use some if condition.. is it possible?


Answers:
author: Nick H
body: Hi [@D G](/t5/user/viewprofilepage/user-id/4346776) ,

You should be able to configure "if conditions" within the Advanced tab of the Email integration. Note - the Advanced tab is only available on the Standard and Enterprise plans.

Each Create Alert action acts as an if condition - so IF the filter of the Create Alert action matches the defined conditions, THEN continue with that Create Alert action.

IF the filter of the Create Alert action does not match - Opsgenie will look at the following action(s) to try and find a match.

That configuration might look something like below with a few different actions / filters:

![stringcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/138404i782730A404C42CBB/image-size/large?v=v2&px=999 "stringcomm1.jpg")![stringcomm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/138403i2256FF260836E0A0/image-size/large?v=v2&px=999 "stringcomm2.jpg")

Hope this helps! Let us know if you have any other questions, issues, etc. - especially if you are seeking something else.
Can't login to Opsgenie(free version)
Asked by v_anyyzhang:

hi

I can not log in Opsgenie using my atlassian account. I already attended my account to the group and gave them permission.

when I login, it still unable to login and the system prompts 'bad credentials'.

can anybody explain to me what the 'bad credentials' meant, and help me to solve this question.

thanks a lot.

![Snipaste_2021-04-08_17-45-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/137925i2BD495F8CD4B347F/image-size/large?v=v2&px=999 "Snipaste_2021-04-08_17-45-47.png")![Snipaste_2021-04-08_17-45-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/137926i2882D30A41CF7E87/image-size/large?v=v2&px=999 "Snipaste_2021-04-08_17-45-53.png")


Answers:
author: Nick H
body: Hi [@v_anyyzhang](/t5/user/viewprofilepage/user-id/4340780) ,

A Bad Credentials error could mean a few different things, and it's tough to tell without knowing your email / account name (don't share those here).

I would make sure that you are logging into the correct instance - depending on whether your account is US or EU:

![logincomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/138011iA780D8F691371116/image-size/large?v=v2&px=999 "logincomm1.jpg")

The error could also be due to using the incorrect email, you are not a user of the Opsgenie account, and a few other things.

Typically it's the datacenter issue. But if not - please open a ticket here with Opsgenie support, and we'll be able to help: <https://support.atlassian.com/opsgenie/>

comments: author: v_anyyzhang
body: hi Nick, thanks for your reply.

my account is US instance, and I check again its remind cannot find my account.

![Snipaste_2021-04-09_10-17-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/138043i4C355962691C247F/image-size/large?v=v2&px=999 "Snipaste_2021-04-09_10-17-45.png")

also, I think my email is correct because when I click "sigh up new Opsgenie account", it's fill in my atlassian account automatically.

so i didn't sigh up a new Opsgenie account, I using my atlassian account to login Opsgenie.![Snipaste_2021-04-09_10-19-31.png](https://community.atlassian.com/t5/image/serverpage/image-id/138044i9FEAC2B3860AE1F3/image-size/large?v=v2&px=999 "Snipaste_2021-04-09_10-19-31.png")

Looking forward to your reply, thanks!


author: Nick H
body: Thanks for sharing that, and trying my suggestions. If possible, please open up a ticket with Opsgenie support here: <https://support.atlassian.com/opsgenie/>

And reference this community post in it. I'll try picking it up! And if not, one of my colleagues will.


Tags: cloud

jira