youngmon/atlassian-qna huggingface dataset:
How to integrate Quick books Employee Garrison and Tempo integration ?
Asked by Tejal Savla:

Hi Team,

I wanted to know how to integrate Quick books Employee Garrison and Tempo to manage work, budget and billing.

Thank you

Tejal Savla


Answers:
author: Anton Skorniakov
body: Hi, [@Tejal Savla](/t5/user/viewprofilepage/user-id/4903250)!

If you would like to generate invoices from Tempo hours to bill for it, probably you could find useful the [Clerk Invoices app](https://marketplace.atlassian.com/apps/1221332/clerk-billing-invoicing-for-jira?tab=overview&hosting=cloud).

I'm the developer of this app, so let me know if you will have any questions!

comments: author: Tejal Savla
body: Hi Anton,

Thanks a lot for responding, also Clerk Invoices seems to be a great app. I wanted to know how to integrate it with Tempo and Quickbooks, as in can we get help with the initial set up may be the roles and permissions or something specific that we could do. A

Also in the start in case we have some issues and want to get it clarified, can we contact someone a relationship manager or so

Thanks

Tejal Savla


author: Anton Skorniakov
body: Hi, [@Tejal Savla](/t5/user/viewprofilepage/user-id/4903250)!

After you connect QBO with Clerk, you will see all your QBO customers and could create invoices for them in Clerk. And these invoices will be automatically sent to QBO.

You can contact me for any questions --- anton@helloclerk.io


author: Anand Inamdar_Amoeboids
body: Hi Tejal,  

Thank you for reaching out. I did notice that you've already created a support ticket regarding this on [our support portal](https://amoeboids.com/atlassian-apps/support). Let us continue the conversation there.  

Best,  
Anand  
[Amoeboids Technologies](https://amoeboids.com)


Tags: account
Cloud Migration Pricing - Prem/Cloud Prorated?
Asked by Eric Holman:

Hi, We are planning to migrate to the cloud in the next few months. Our Atlassian product license renewal is up in July and we are not sure we will be able to get the migration completed by then. If we renew our on prem licenses in July then migrate to the cloud in August or September will our prem fees be applied to our new cloud licenses by prorating or something? Otherwise if we can't get done in time do we just wait and do the migration next spring? I would think Atlassian would would accommodate this scenario and work with us to get to the cloud sooner than later?


Answers:
author: Jack Brickey
body: This question would be best served if directed to [Atlassian support](https://support.atlassian.com/contact/#/).


Tags: account
What level is required for writing article?
Asked by Natalya Ozhigova:

Hello community

Please tell me what level is required for writing article?

I'm asking because I found a different information (3 or 4).

If 4-th. How much I should started discussion for earning it?

Many thanks

Natalya


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Natalya Ozhigova](/t5/user/viewprofilepage/user-id/4460643) ,

please read this article <https://community.atlassian.com/t5/Feedback-Forum-articles/Become-an-Atlassian-Author/ba-p/1001925>

If you need support you can send an email to [bsauer@atlassian.com](mailto:bsauer@atlassian.com).

Fabio

comments: author: Natalya Ozhigova
body: Thank you [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I sent the request but haven't recieved the approve yet.

Is it the onest way to make the option "write an article" available?

Best wishes

Natalya


author: Fabio Racobaldo _Herzum_
body: it should be. The other way is to become one of Atlassian Community Leader.


Tags: community

content
How do I find my login information?
Asked by Tiara Sackett:

I need a link and login information please.


Answers:
author: Tansu Akdeniz
body: Hi [@Tiara Sackett](/t5/user/viewprofilepage/user-id/4894480)

Welcome to the community.

To login Atlassian account, use <https://my.atlassian.com/>. You can reset your pass if you lost credentials.


Tags: account
Can't verify new email
Asked by Anastasiia Babicheva:

Hey! I cannot change the email.  

I receive this letter on my current email:  

Hi Anastasiia Babicheva,

We've noticed you've recently changed the email for your Atlassian account. To confirm the change, please check **nastya@temy.co** to verify this address and complete updating your account.

<br />

<br />

But any verification email on nastya@temy.co. Tried yesterday and tried 3 times today, no luck.

Could you help me with this?


Answers:
author: Andy Heinzer
body: [@Anastasiia Babicheva](/t5/user/viewprofilepage/user-id/4884137) I found a blocked entry for your address

|--------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------|
| 550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 <https://support.google.com/mail/?p=Disabled>... - gsmtp | 2022-03-24T14:33:41+00:00 |

{#results-table}

I have removed this suppression entry from our side.

In the future, you can post here to community, but as Henri recommended, it might be faster to seek help from our support portal in <https://support.atlassian.com/contact/>

Cheers,

Andy


author: Henri Seymour _Easy Agile_
body: Hi Anastasiia,

You may have to reach out to Atlassian to resolve this. You can open a support request with them here: <https://support.atlassian.com/contact/#/>

I hope they're able to resolve this for you.

Henri


Tags: account

off-topic
RECENT PAGE
Asked by PUSHPA JALEEL:

need to find my recent page on MBST


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You'll need to explain what page you are looking for, what system you are working in, what MBST is and so on. We can't help you without any context.

If, however, it is Confluence, then have you tried clicking on your profile and using the "recently viewed" option?


author: G subramanyam
body: HI [@PUSHPA JALEEL](/t5/user/viewprofilepage/user-id/4881312) welcome to the Atlassian community.

May I request you to share the details to assist you:

Are you unable to view "recent" in Jira or confluence tool? Also, elaborate "MBST" full form?


Tags: account
Not receiving verification email
Asked by sun:

I'm trying to sign up for a new Atlassian account with my company's email address but I'm not receiving any verification email(s).

Could it be that the domain is blocked?

I've filed a support request (CA-1769167) but haven't received a response yet.

The email : nico.sun@autocore.ai


Answers:
author: Andy Heinzer
body: Hi [@sun](/t5/user/viewprofilepage/user-id/4872087)

I found there was a bounced message to that address of

```
550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [TYZAPC01FT062.eop-APC01.prod.protection.outlook.com]
```

I have removed this suppression entry for that email address. Please try to resend the verification email now.

Andy


author: Jack Brickey
body: What do you mean by verification email? When you set up the site did you receive a URL to your instance. It should be in the following format and you can place your domain name that you used when setting it up. See if you can create that URL and access your instance.

***mydomain***.atlassian.net

replace ***mydomain***


Tags: account
Changement de la raison sociale
Asked by Achats apini:

Notre soci?t? a chang? de nom, et il faut mettre "apini" sur nos factures a la place de "Lapala".

Comment dois-je proc?der?

Cordialement,

B?reng?re TANGRE


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Achats apini](/t5/user/viewprofilepage/user-id/4870238) ,

welcome to the Atlassian community!

In order to request that change you need to open a request to Atlassian Sales Support through the following link <https://support.atlassian.com/contact/#/>

Hope this helps,

Fabio


Tags: account
comment traduire tout les textes en fran?ais ????
Asked by FRancine Daoust:

linguistique tout sur le compte doit ?tre en FRAN?AIS


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@FRancine Daoust](/t5/user/viewprofilepage/user-id/4868839) ,

welcome to the Atlassian community!

You can manage application language at instance level or at user level

<https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/>

Hope this helps,

Fabio

comments: author: FRancine Daoust
body: non je parle uniquement en fran?ais et je suis une personne unique , je n' ai pas de compagnie , je cherchais tout simplement un traitement de texte quand j' ai ouvert votre site Atlassian .Je me suis rendu compte par la suite que je n' ?tais pas concern? par ce site . Bonne journ?e


Tags: language-fr
Unable to move jira issues
Asked by Tamanna Shaikh (CONT):

Receiving the following error even though I'm an admin  

<br />

Field validation checks failed! Please ensure you have populated Assigned PO, Team, Epic Link

It seems that you have tried to perform an illegal workflow operation.

If you think you shouldn't get this message, please contact your Jira administrators.


Answers:
author: Mikael Sandberg
body: Hi [@Tamanna Shaikh (CONT)](/t5/user/viewprofilepage/user-id/5597749),

Welcome to Atlassian Community!

It looks like you have a validator on the transition that is checking to make sure that the fields mentioned in the message are filled out, and you would then get the error if one or more of those fields are empty. So you could either fill out those field and then transition or you could modify the workflow condition.


author: shiva kumar Gosul
body: Hi Tamanna,

Welcome to Atlassian Community!

I understand that it can be frustrating when certain fields are missing in the Epic or linked stories/tasks. Please take note of the following fields in the Epic, Story, and Task:

- System List  
- Work ID

Also, remember to fill in the Epic link and Assignee fields for Stories and Tasks.

While these fields are optional during creation, they become mandatory when changing the status. I hope this helps!
Asset import problem
Asked by Denis:

Hello!  

I've decided to test importing data into Asset. And I failed.

I've done next:

1. Created two Object types: VM and DB

2. Created csv file with only two lines:

Object Type,Name,Host name,IP address

DB,DB1,db1.example.com,192.168.1.1

VM,VM1,vm1.example.com,192.168.1.10

3. Next: Object schema - Configure - Import - Create Import configuration - CSV import.

4. Added Name, uploaded file and select 'File' in the 'Import from' field.

5. Set 'Synchronizing account' and saved this configuration.

6. Closed 'Create structure or Import configuration?' window.

7. Clicked on my configuration and clicked on 'Create object type mapping'.

8. Chose 'DB' in 'Object Type' and saved this configuration.

9. This configuration is invalid, so I clicked on it and saw 'The data locator is required.'. Ok.

![Screenshot 2024-09-20 at 17.33.02.png](/t5/image/serverpage/image-id/348420i0368B462D59C69BE/image-size/large?v=v2&px=999 "Screenshot 2024-09-20 at 17.33.02.png")

10. Chose 'Name' in the 'Data Locator' field and clicked 'Add'.

11. The same way added 'Host name' and 'Host name'.

12. Repeated steps 7-11 for 'VM' object type.

13. Saved and enabled configuration.

14. Ran it and... got DB1 and VM1 in the 'DB' object type and and theirs in the 'VM' object type.

What I've done wrong?

How to properly import assets into their Object types?


Answers:
author: Valerie Knapp
body: Hi [@Denis](/t5/user/viewprofilepage/user-id/5336074) , welcome to the Atlassian Community and thanks for your question.

I would normally recommend, for any kind of import, to start with an export.

So, I would configure the attributes in Assets, export the csv and then fill in, as you said, a couple of rows and try to import that instead.

Please share your feedback if you have more questions and all the best.

Cheers

comments: author: Denis
body: Thank you for your advise!

I exported my test structure and... nothing useful - the same flat list with no bound to the structure.


Tags: assets

data-center

jira-data-center
Is there a way to take a snapshot/baseline a Jira Plan?
Asked by Jane Zhitnitsky:

I'd like to see how the data in the Jira Plan could be captured before the tickets included in this Plan get changed outside of the Plan.


Answers:
author: Bhanu
body: Hi [@Jane Zhitnitsky](/t5/user/viewprofilepage/user-id/5226491)

You can use the save Views Feature

<https://support.atlassian.com/jira-software-cloud/docs/save-a-new-view-in-advanced-roadmaps/>


author: Adri?n Garc?a Gonz?lez
body: Hi [@Jane Zhitnitsky](/t5/user/viewprofilepage/user-id/5226491)

In the Jira Premium Plans you can see the changes that will be made to the issues before applying them. To do this, click on the Review changes option and you will see all the changes that will be made and apply them if you want to.

![sample-plan-raw.png](https://community.atlassian.com/t5/image/serverpage/image-id/348418iB70FE58BE6EACE4F/image-size/large?v=v2&px=999 "sample-plan-raw.png")

You can find more information [here](https://support.atlassian.com/jira-software-cloud/docs/save-changes-made-in-advanced-roadmaps/).

I hope this has been helpful, best regards!


Tags: cloud

jira-cloud
smart value
Asked by Raj_ Rohit:

Hi All,

I am using assignee.DisplayName and its not working. In the mail output of Slack and email message it is giving blank value however if I check on API call directly on issue, its showing Value in assignee.

{{assignee.displayName}


Answers:
author: Raj_ Rohit
body: I am using same format. Jira does not detect assignee name if I add into automation rule with task created but it works with if I add with task changed or task transition.

I checked in audit logs too

comments: author: Dirk Ronsmans
body: Then it could be that the assignee is still empty while your automation is running.

Assignee gets possibly set through the components or also through an Automation.

What you can try is adding a delay action in your notification rule and also doing a "re-fetch" action immediately before you get the value.


author: Raj_ Rohit
body: Sorry I didnt try with re fetch option after delay, I just used it and its working

comments: author: Dirk Ronsmans
body: Excellent!


author: Raj_ Rohit
body: I added one minute and same outcome however if I use same rule with Action @"issue transition or issue change" then its working.

Its not working only with Action "issue created" even with 1 min delay

comments: author: Dirk Ronsmans
body: And you are sure the assignee is actually filled in at creation?

I would look in to how the Assignee is filled in first to see if it actually has a value @ creation

(also try and keep this a single thread if possible for easy of responding)


author: Dirk Ronsmans
body: [@Raj_ Rohit](/t5/user/viewprofilepage/user-id/5597657) ,

make sure it is case sensitive and has all the brackets. So try with

> `{{assignee.displayName}}`

`Are you using it in an automation rule? `

`If so you can always try and output it first with the Action "Log" to see what is in there.`


Tags: cloud

jira-work-management

jira-work-management-cloud
Populate a custom list field with an REST API response
Asked by Christophe Cialdella:

Hi,

I'm looking for a way to populate the list of options for a custom list field by with the response provided by an external REST API.

Thanks for you help.


Answers:
author: Jim Knepley - ReleaseTEAM
body: I think you can [do that with ScriptRunner.](https://docs.adaptavist.com/sr4js/latest/features/behaviours/behaviours-examples/select-list-conversions)

It's [come up before](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Populate-single-select-list-using-rest-call-data-using-script/qaq-p/1077592) in the community.

comments: author: Christophe Cialdella
body: Thanks Jim for the links.

I will look into them.


Tags: cloud

custom-field

jira-cloud

rest

rest-api

select-list
Rule to automatically ensure links from cloned issues
Asked by Sina:

Hello everyone,

I have a question about Jira Automation:  
I synchronize two projects with Jira Automation: If I create a story with certain conditions in project A, then my Jira Automation rule copies the story to project B. All relevant data is transferred to the cloned ticket and the ticket has the same name.

I would now like to achieve the following with an automation rule: Story 1 is copied from Project A to Project B using my Creation rule. A bug A is created on story 1 in project A. With my creation rule, bug A is copied over to project B. Story 1 and Bug 1 have a relationship in Project A. The new rule ensures that the cloned story and the cloned bug realize that they also belong together and link them to each other.

Can this be accomplished?

Thanks in advance!


Answers:
author: Trudy Claspill
body: Hello [@Sina](/t5/user/viewprofilepage/user-id/5597639)

Welcome to the Atlassian community.

What version of Jira Data Center are you using?

How do you establish the relationship between the Bug and Story in Project A? Are you using Issue Linking?

You said
> A bug A is created on story 1 in project A. With my creation rule, bug A is copied over to project B.

What is the "creation rule"? Can you provide screen images showing the details of that rule?

comments: author: Sina
body: Hello Trudy Claspill,

* the Data Center version is 9.16.1
* Yes, in Project A a link is created between bug and story. There is also a link between the story/bug from project A and the cloned story/bug in project B
* Here ist the rule:  
  ![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/348675i7A05909D075A97A7/image-size/large?v=v2&px=999 "Unbenannt.PNG")


Tags: data-center

jira-data-center
Query for tickets auto-closed due to inactivity
Asked by Chris Thomas:

Our business leaders are concerned about critical tickets that have auto-closed due to inactivity. Has anyone come up with a query that lets you search specifically for auto-closed tickets, as in, tickets that have closed due to inactivity, by JIRA automation?

Thank you,

Chris


Answers:
author: Lisa Forstberg
body: Hi [@Chris Thomas](/t5/user/viewprofilepage/user-id/4189583) ,

Welcome to the community!

In my environment we use an SLA to count down to autoclose. Upon breaching this SLA the automation to close it is triggered. So querying on...

"SLA NAME" = breached() AND resolution is not EMPTY AND priority = Critical

...means that I get a list of critical tickets that have been "autoclosed".

But if business leaders are concerned about autoclosing critical incidents maybe they should be exempt by the SLA or the automation?

all the best

Lisa

comments: author: Chris Thomas
body: Thanks [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) !

The business leaders aren't directly assigned the incidents but would like some oversight. We've had a large volume of incidents in recent months and it's possible some are getting lost in the mix.

Thank you for the info on how you determine when to autoclose. I'm not sure if this solution would work for our configuration but I'll pass this on to our Jira admin as another potential option.

Thanks for your help!


author: Lisa Forstberg
body: Aha, creating a dashboard for your management to list the autoclosed tickets is a good start! Just find out together with your Jira admin how to identify if the ticket is autoclosed.

Good luck!

/L


author: Manoj Gangwar
body: Hi [@Chris Thomas](/t5/user/viewprofilepage/user-id/4189583) welcome to the community!

If you know that the automation user is the one adding the comment, you can combine the comment search with filtering for the automation user who added it:

status = Closed AND comment \~ "auto-closed" AND commentBy = automationuser()

commentBy = automationuser(): Filters to comments made by the automation user.

Searches for issues that have comments containing the phrase "auto-closed due to inactivity". Change this phrase to match what your automation rule uses.

comments: author: Chris Thomas
body: Thanks [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)!

I tried this out but ran into some issues, possibly due to my Jira permissions. I've passed this info along to our Jira admin for help.

I appreciate the response!


author: Jeff Odigie
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) , thank you. I am also having issues running this filter. Any other suggestions.


Tags: cloud

jira-service-management

jira-service-management-cloud
[Jira Server] Is it possible to group quick filters in a dropdown on Jira Server?
Asked by Tsvetelina Hubenova:

Hello Community,

We're setting up the project board and absolutely need to work with filters but we're facing limitations since we don't use Jira Software Cloud. Right now, whenever I create quick filters, they are all displayed one by one in the quick filters bar above the columns. This an organizational nightmare since we need to have multiple filters and we can't even list all participants in order to filter by assignee.

Is there a way to create a group of quick filters and then select from a dropdown menu? For example, the group (dropdown) will be 'Status' and from the dropdown we would be able to select the different statuses to filter by?

Please see the screenshot to get an idea of what it looks like with each filter listed separately.

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/348404i3F5394E9783C837F/image-size/large?v=v2&px=999 "Untitled.png")

Thanks in advance for any tips.


Answers:
author: Sergey Troshin
body: Hi [@Tsvetelina Hubenova](/t5/user/viewprofilepage/user-id/5597626)  

I'm not sure that Jira has a built-in feature like that.

I recommend you combine segregation by boards, swimlanes, and quick filters. For examplem you can base swimlanes on assignees.

Otherwise, explore some additional plugins such as [Agile Tools \& Filter for Jira Software.](https://marketplace.atlassian.com/apps/1215334/agile-tools-filters-for-jira-software)


author: Trudy Claspill
body: Hello [@Tsvetelina Hubenova](/t5/user/viewprofilepage/user-id/5597626)

Welcome to the Atlassian community.

I'm not aware of a native solution for that, but somebody else may know of one.

Are you open to adding a plugin to your environment?

If so, you might want to investigate this as an alternative solution:

[Agile Tools \& Filters for Jira](https://marketplace.atlassian.com/apps/1215334/agile-tools-filters-for-jira-software?hosting=datacenter&tab=overview)

I've not personally used it before, and there may be other apps that offer comparable functionality.


Tags: cloud

jira-cloud

jira-server
Hide the reason for the email notification of a Jira Assets automation and change the subject
Asked by Andrea Pannitti:

Hi,

is there a way to hide the reason for the email notification of a Jira Assets automation? And is there also a way to change the subject, not of the email, but of the one that is renderized in the body of the email sent by the automation?

Thank you


Answers:
author: John Abraham
body: To hide the reason for the email notification in Jira Assets automation and change the subject, you can modify the automation rule's **"Send Email"** action. Customize the subject line directly and leave out any details in the body that you don't want visible. You can also use smart values to include dynamic content while keeping sensitive information hidden. Ensure you review the automation rule settings to match your desired confidentiality.


Tags: insight

jira-server

server