youngmon/atlassian-qna huggingface dataset:
How do I force JIRA to show me the Project Summary page instead of the Board by default?
Asked by Mahima Srivastav:

Everytime I open any of my Projects, JIRA directs me to the Project Board. In many scenarios the Board isn't configured due to multiple workflows and I'd rather go the Project List or the Project Summary page by default.

Is there any setting I can use?


Answers:
author: John Funk
body: Hi Mahima - I don't believe it is possible at the current time to select a default. You should make that suggestion at this Email address: jwm-eap@atlassian.com


Tags: cloud

jira

jira-cloud

jira-core

jira-service-management
Created work management project but cannot access project
Asked by James Sui:

Hi!

I recently created a Jira Work Management project to test/pilot with my team. However, after successfully creating the project, I was not able to access it.

When attempting to access it, I got the error as shown below (even though the project is showing up in my project list). Any guidance?

![Screenshot 2021-06-07 175059.png](https://community.atlassian.com/t5/image/serverpage/image-id/146483iD3BD9B1E2BDECB0E/image-size/large?v=v2&px=999 "Screenshot 2021-06-07 175059.png")


Answers:
author: John Funk
body: Hi James - Welcome to the Atlassian Community!

By design, permissions to projects are controlled by the Permission Scheme attached to the project. So you will need to check the permissions to Browse Project in that project scheme.

comments: author: Magdalena Zhisheva
body: It seems that by default no one can't access it and the admins should edit the permission scheme (based on my tests).

Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148) :)


author: James Sui
body: It worked! Thank you

comments: author: John Funk
body: Great!


author: James Sui
body: Since I was bit in the ass by this again....

Project Setting --\> Permissions --\> Actions --\> Use Different Scheme --\> \<A known good project scheme\>


author: Curt Holley
body: By the looks of it.....you mustn't have permissions to view it...which seems odd if you could create it.

Ask a Jira Admin to:

* See if they can see it
* check its permissions....then your permissions

Best I can do without being able to see what permissions are in place.
How can I add a form to a Confluence page?
Asked by Erika Vidal:

Hi,

How can I add a form to a Confluence page? To add the link it is easy but I would like to add the whole form. Anyone who can guide me?

Thank you,

E


Answers:
author: Curt Holley
body: I don't think you can....currently.

But it is a great idea! I'm thinking a "Jira work management form" Macro in Confluence would be ideal.

comments: author: Erika Vidal
body: This macro could solve the main collaboration issue I am facing right now. People who need to add a request but are "afraid" of using Jira.


author: Curt Holley
body: Fear of Jira.......That's an interesting situation. But they are happy to use Confluence?

Of course to use the form they will need a Jira license, so......


author: Yuliia Maidanova -Alpha Serve-
body: [@Erika Vidal](/t5/user/viewprofilepage/user-id/4423619)

Hi

You can try [Microsoft Forms for Confluence](https://marketplace.atlassian.com/apps/1225084/microsoft-forms-for-confluence?hosting=cloud&tab=overview) app. It allows you to insert any of your MS forms into a Confluence page, reshape or resize it, and even share responses and track progress directly from the Confluence page.

comments: author: Curt Holley
body: [@Yuliia Maidanova -Alpha Serve-](/t5/user/viewprofilepage/user-id/3714508) I believe [@Erika Vidal](/t5/user/viewprofilepage/user-id/4423619) is talking about a "Form" generated by Jira Work management, not Microsoft forms. But that app is great inspiration for the kind of Macro Atlassian should build for a Jira work management Form.


Tags: cloud
Embed Jira Work management Board in Confluence
Asked by Enrico Keil:

When using the Agile Wallboard-Gadget in Confluence I'm able to embed Boards from Jira Software Projects. However, I need to embed Boards from Jira Business Projects. They do not appear in this gadget and I found no other way of embedding them into Confluence.


Answers:
author: Ang?lica Luz
body: Hello [@Enrico Keil](/t5/user/viewprofilepage/user-id/314432),

Thank you for reaching out to Atlassian Community!

The Agile wallboard gadget macro works only with Kanban and Scrum board from Jira Software boards. It's not possible to select a Board from a Work Management project.

The workaround for that would be to create a Kanban or Scrum board based on the Work Management project or based on a filter that returns tickets from the JWM project.

On Jira, click on the Search box and then on Boards.

![Screen Shot 2021-06-08 at 17.07.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/146645i3FFA02713405EF95/image-dimensions/386x304?v=v2 "Screen Shot 2021-06-08 at 17.07.47.png")

On this page, you can create a separate board that can be linked to your profile. Click on Create board \> Select Scrum or Kanban \> Board from an existing project (or saved filter) \> Add a name, select the Work Management project and for the location, you can select your profile \> Create board.

![Screen Shot 2021-06-08 at 17.11.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/146647i71A6702822DD8731/image-size/large?v=v2&px=999 "Screen Shot 2021-06-08 at 17.11.05.png")

After that, you will be able to view the board on the Confluence gadget.

Kind regards,  
Ang?lica

comments: author: Enrico Keil
body: Hi Ang?lica,

thanks for your help. Using your suggested workaround I was able to embed the Kanban board in Confluence. However, a new software Project has to be created in Jira as the Kanban to hold the Kanban Board. This means double effort in maintaining permissions between the two projetcs and also it's confusing for the user in Jira, which Project ist the one to use.

Is there anything on the roadmap to better implement JWM in Confluence?


author: Ang?lica Luz
body: Hi Enrico,

I'm glad that I could help!

There wasn't any suggestion for that, so based on your question I created one suggesting to add a macro to embed JWM boards on Confluence pages:

* [Ability to embed Jira Work Management Board on Confluence pages](https://jira.atlassian.com/browse/CONFCLOUD-72278)

Please, click on vote and also watch to receive updates from our product team.


author: Jethro Cramp
body: Thanks Ang?lica. This was very timely and useful!


Tags: confluence
Something's gone wrong ERROR: QR7X4R
Asked by Dick Wyn Yong:

Receiving this ERROR: QR7X4R when accessing the timeline view on my Jira. Tried it on multiple browsers but still getting the same error.


Answers:
author: Nic Brough -Adaptavist-
body: This isn't a code for a specific error, it's just a marker that goes into logs and data behind-the-scenes that makes it easy for Atlassian to find and group together incidents across the various Cloud instances it may have occurred in.

There's not a lot we can do with these errors, other than

* Report them to Atlassian directly at [https://support.atlassian.com/contact](https://support.atlassian.com/contact?)
* Try it again, hoping it's been fixed by now (or was a transient/temporary error)


Tags: cloud
Bug: Jira Issue Calendar Gadget blocking hyperlink for other gadgets in dashboard
Asked by Megha Mauni:

After adding Jira issue calendar gadget in the dashboard the hyperlink option for the bubble chart and others option for the pie chart is not working.

Both the hyperlink are working as expected if we remove the Jira issue calendar gadget from the dashboard.

We have analyzed this for just 2 gadgets this might be affecting the other gadgets as well.


Answers:
author: John Funk
body: Hi Megha,

I would suggest that you go ahead and submit a support ticket with Atlassian:

<https://support.atlassian.com/contact/#/>

Please post back here with the resolution.

comments: author: Patricia Enneking
body: Any answer on this, I am experiencing the same issue.


author: Megha Mauni
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) Thanks for the suggestion.

[@Patricia Enneking](/t5/user/viewprofilepage/user-id/4318640) We have raised it to the Atlassian support team. Waiting for their response on the ticket. Will update here if we get any response.


Tags: dashboard
How can I make a client within a project or organization see the assets of insight? Without accessin
Asked by Javier Figueroa:

How can I make a client within a project or organization see the assets of insight? Without accessing, I can only see them. is there any way? On server.


Answers:
author: Chase Wilson
body: Hi [@Javier Figueroa](/t5/user/viewprofilepage/user-id/4394577) , this is actually the space for Jira Work Management which is a Cloud product. You may find more information in the Jira Service Management space!


Tags: addon-com.riadalabs.jira.plugins.insight

cloud

insight

jira

jira-cloud

jira-core

jira-server

new-to-jira
Is it possible to format text with Underline?
Asked by Shubham Vashishtha:

Trying to write a automate rule which bolds italics and underlines particular text in the description whenever rule triggers.

In Guide, found solutions for Bold and Italics only. Not able to find anything for underline.


Answers:
author: rj247365
body: Dont have an answer - but would appreciate if you can share solutions you found for Bold and Italics. I am looking for text outputs to be in bold or italics etc.


Tags: automation

rule
I am looking for adding approves in my Jira issues but in my status pop up menu do not add Approvers
Asked by Jnanendra Dewan:

I am looking for adding approves in my Jira issues but in my status pop up menu do not the check box of Add Approvals

How can I make this check box of Add Approvals for workflow statuses ?


Answers:
author: Mikael Sandberg
body: Hi [@Jnanendra Dewan](/t5/user/viewprofilepage/user-id/4420731),

Welcome to Atlassian Community!

The built in approval process in the workflow is only available for Jira Service Management projects. for other Jira projects you could either use automation and workflow statuses to accomplish this, or you could use one of the apps offered on the [Marketplace](https://marketplace.atlassian.com/search?product=jira&query=Approval) that adds approvals.

comments: author: Jnanendra Dewan
body: Thanks [@Mikael Sandberg](https://community.atlassian.com/t5/user/viewprofilepage/user-id/853579) for the reply, My Jira instance is a Data Center hosting and definitely one of the solution I have seen is to use the extension "Jira Misc Workflow Extensions(JMWE)" But here I need to have the "Previous Status Validator". Actually I am looking some kind of app extension which can give me features as add approver and add approval as a transition, which is some kind of similar to Jira Service Management project of cloud.

Kindly suggest which app in the marketplace will give me above mentioned features for my data center hosting jira instance ?


author: Mikael Sandberg
body: Based on the descriptions of the available apps [WorkflowWise](https://marketplace.atlassian.com/apps/1223591/workflowwise-parallel-approval-and-workflow-extension?hosting=datacenter&tab=overview) and [Approvals](https://marketplace.atlassian.com/apps/1215680/approvals-advanced-issue-acceptance?hosting=datacenter&tab=overview) looks to have the features you are looking for. Both seems to be able to implement the approval as part of a workflow transition.


Tags: cloud
I can't access my dashboard
Asked by Matthew Yazge:

I can't get into my dashboard to see how projects are progressing. I keep getting a screen with two little people trying to plug in two electrical cords that says:

"You're Almost There.

It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.

If you continue to see this error, raise a [support request](https://support.atlassian.com/contact/)

Try again"


Answers:
author: John Funk
body: Hi Matthew - Welcome to the Atlassian Community!

My first thought is to log out of Jira and back in to see if that solves it.

If not, try clearing your browser cache and' history.

Or try another browser.


Tags: cloud
"List" display wrong Month and event doesnt show in calendar
Asked by kit ho:

I added an event in Jun, and it displays as "Jul" in "List". Cant even find the event in "Calendar"


Answers:
author: Ang?lica Luz
body: Hello [@kit ho](/t5/user/viewprofilepage/user-id/4416200),

Welcome to Atlassian Community!

It looks like you're running into an existing bug, which can be found here:

* [A June Due Date is reflected as July on JWM/Business Board](https://jira.atlassian.com/browse/JWMCLOUD-44)

The bug mentioned Board, but it also affects the calendar and list.

I tested on my local site and I wasn't able to replicate and checked similar cases and it seems it's resolved.

If you are still facing this issue, please click on "This affects my team" and also watch the bug above, so that you are notified when this is fixed in a future release.

Kind regards,  
Ang?lica

comments: author: Chase Wilson
body: Thanks for jumping in [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) !

[@kit ho](/t5/user/viewprofilepage/user-id/4416200) the issue has now been resolved. Cheers!


Tags: calendar

cloud

jira-software

jira-software-cloud

list
Is there now a Sales component/widget that can total a sales opportunity value?
Asked by AA_PH:

Used the tool to log all sales opportunities / pipeline management but only count of tickets are summarized, value of opportunity on each ticket do not show up in TOTAL. Anyone knows if there are JIRA update here or good third party to try here?


Answers:
author: Jack Brickey
body: This function seems better suited for a CRM. JWM deals with projects and issues. I guess you might be able to create a 'sum of issues' issue and link to all issue using automation. Then have a custom field that would add the value in each newly created issue to the value stored in the 'sum of issues' field. Again using automation for this. Just a wild idea.


Tags: cloud
Date and time functions
Asked by Kamil Blicharski:

Is it possible to use a variable or a custom field when formatting the date, e.g.

{{now().plusHours({{"customfield_10286"}})


Answers:
author: Kamil Blicharski
body: Instead of a constant value in the plusHours () function I need to be able to use a variable from a field such as a numeric or a drop-down list, that's all.  
If possible, please give me an example and syntax.  
While browsing this thread, I have doubts if it is possible **[here](https://jira.atlassian.com/browse/JIRAAUTOSERVER-98?error=login_required&error_description=Login+required&state=87143382-426b-4255-b051-e95f7cd7b463)**


author: John Funk
body: Calling the expert - [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

comments: author: Bill Sheboy
body: Hi [@Kamil Blicharski](/t5/user/viewprofilepage/user-id/3955195) and [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I note you are trying to nest the smart values and wrap a number with quotation marks, which could be part of the issue. Depending upon your custom field type, maybe try this:

{{now().plusHours(issue.customfield_10286.asNumber())}}

If that does not help, what problem are you trying to solve? Knowing that may reveal alternative solutions.

Best regards,

Bill


author: John Funk
body: Hi Kamil - please make your responses in the same thread here so that future readers can follow the conversation.

Did you try the syntax provided by Bill above?


author: Kamil Blicharski
body: Instead of a constant value in the plusHours () function I need to be able to use a variable from a field such as a numeric or a drop-down list, that's all.  
If possible, please give me an example and syntax.  
While browsing this thread, I have doubts if it is possible **[here](https://jira.atlassian.com/browse/JIRAAUTOSERVER-98?error=login_required&error_description=Login+required&state=87143382-426b-4255-b051-e95f7cd7b463)**


author: Bill Sheboy
body: Hi [@Kamil Blicharski](/t5/user/viewprofilepage/user-id/3955195)

With automation rules, it is not yet possible to use a *created variable* as a parameter to a function. If you just need to use a field from the issue, that does work. Please see the example I provided.


author: Yannick Roethof
body: Would it be possible to use the syntax the other way around? So instead of using **now** to solve a math expression, I would would want to use a **custom field** as input.

Example: {{issue.customfield_100xx.minusBusinessDays(3)}}

In which my custom field would represent a delivery date (arrival at customer) and the output would be my due date (departure for transport).


author: John Funk
body: [@Yannick Roethof](/t5/user/viewprofilepage/user-id/4736631) - Welcome to the Atlassian Community!

Sure, you can do that.


Tags: cloud
View sub-tasks on Boards?
Asked by Richard N_:

Is it possible to view Sub-Tasks on Boards in Work Management?

I understand that if the workflows are different then it won't display them.

The Sub-Tasks share the same workflow as the parent at this time, but I still don't see them on the board.


Answers:
author: Ang?lica Luz
body: Hello [@Richard N_](/t5/user/viewprofilepage/user-id/3078660),

Thank you for reaching out to Atlassian Community!

On Jira Work Management, currently, it's only possible to view standard issue types on Boards.

There are feature requests suggesting the implementation of the ability to view sub-tasks as well:

* [Business boards show sub-tasks.](https://jira.atlassian.com/browse/JWMCLOUD-17)
* [Coreboards should have the option to show subtasks](https://jira.atlassian.com/browse/JWMCLOUD-18)

Please, vote and also watch both features above to receive updates from our product teams.

Kind regards,  
Ang?lica


Tags: cloud
How to create project template?
Asked by Jeff Clay:

How do you create a project template? I'd like to make templates for end-users so that they're pre-configured for screens, issue types, etc.

Thank you


Answers:
author: Litew8 GmbH
body: Hi [@Jeff Clay](/t5/user/viewprofilepage/user-id/4314769)

in Jira work management you have to option to choose team-managed or company-managed projects.

Team-managed projects to not support sharing settings yet, and based on api limitations there is also no addon that supports this.

In company-managed projects you have the option to either create projects with 'Share settigns with an existing project' checkbox, which will share some schemes. But you have to create a template project and user need to know which one to select.

Alternatively you can take a look at app**[Project Templates for Jira](https://marketplace.atlassian.com/apps/1230303)** that allows to create custom Jira work management company-managed project templates.

It makes it easier for users to choose the right template, allows to copy components, version and project role assignment and allows non-admins to create projects based on templates.

Greetings Litew8 Team


author: Vero Rivas
body: Hi [@Jeff Clay](/t5/user/viewprofilepage/user-id/4314769)

Look at this post, maybe can help you

<https://support.atlassian.com/jira-software-cloud/docs/what-are-the-project-templates/>

Cheers


author: Chase Wilson
body: Hi [@Jeff Clay](/t5/user/viewprofilepage/user-id/4314769) , welcome to the Atlassian Community!

Right now there is no specific "custom templates" feature in Jira Work Management. However, you can create a project using the settings of a previous project by selecting "Share settings with an existing project" in the project creation screen. [Here's more information on the topic](https://community.atlassian.com/t5/Jira-Software-questions/Can-I-copy-clone-settings-from-a-current-project-into-a-new/qaq-p/1475481).


Tags: cloud
How do I manage labels?
Asked by Josh Mendleson:

I'm looking to easily manage Labels in one spot. Is that possible in Jira?


Answers:
author: Alexander Bondarev
body: Hi, [@Josh Mendleson](/t5/user/viewprofilepage/user-id/4255890) !

There is no out-of-box feature to managing labels, as I know.

Each user can create new label or re-use existing.

If you want to clear "similar label" you need to add "correct" label and delete "previous/similar".

Maybe it is alreasy exist any external apps for this feature... Look at [Marketplace](https://marketplace.atlassian.com/).

comments: author: Josh Mendleson
body: Thanks for the response Alexander. I'll check it out.


Tags: cloud
Is it possible to automatically duplicate an issue from one project to another using labels?
Asked by Josh Mendleson:

I have a running list of tasks with one employee. I'd like to keep all of those "issues" in his dedicated "Project" but have each issue automatically duplicate into their respective "Projects" using labels. This is something I could do on Asana.


Answers:
author: John Funk
body: Hi Josh - Welcome to the Atlassian Community!

You should be able to do that with Automation For Jira. Here is some basic information to get you started:

There are two types of automation:

* **Global:** In the Free version, you get 100 executions per product, per month
* **Project:** In all versions, you get unlimited executions per month

Automation Basics: <https://www.atlassian.com/software/jira/guides/expand-jira/automation>

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings \> System \> Automation Rules (left-hand menu).

For more on using Automation For Jira see [these help pages](https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/).

Jira Automation Template Library to help get you started quickly:

<https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453>

comments: author: Josh Mendleson
body: Thanks John!


Tags: automation

cloud

label
Email notifications for workflow events that look like Jira Service Management email notifications.
Asked by Tristan Fesmire:

I can not find a way to enable email notifications for a work management project that mirrors the service desk email notifications. I can of course build custom emails in the automation tab but I would like to use the same template that is used for the service desk email similar to the image I attached. Does anyone have any way to fix this?

![image.png](/t5/image/serverpage/image-id/144918iEBBACCFEDA322EC7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Tristan - Welcome to the Atlassian Community!

No, you can't just use the functionality of the other project type. You would need to build an Automation rule to do that.

comments: author: Tristan Fesmire
body: Hello John,

Thank you for your response. So through automation is there a way to generate that specific email that demonstrates the progression of the workflow processes in the same way that the service management does? I understand the process of creating an event and linking it to a workflow but it doesn't automatically generate a status report that is similar to what I showed in my initial post.


author: John Funk
body: You can include code/text in the body of the email that looks like this:

{{issue.key}}'s {{fieldChange.field}} field was updated from {{fieldChange.fromString}} to {{fieldChange.toString}} by {{initiator.displayName}}.

Issue Link: {{baseUrl}}/browse/{{issue.key}}

Then you would base the trigger on the status field changing.


author: Tristan Fesmire
body: Thank you,

This will work for now but I do hope that Atlassian includes this functionality to the work management project types.


Tags: cloud