Field Job ID dosn't work
Asked by Torsten Oelschl?gel:

Hello everyone,

the field "JobID" is marked in the list with red triangel note.

The "job ID" field is marked with a red triangle and an exclamation mark, indicating a warning. I am also unable to add it in the list view. Can someone from support help me resolve this issue? Thanks in advance.


Answers:
author: John Funk
body: Hi Torsten - Welcome to the Atlassian Community!

It looks like your field is not on the MG26: Default Project Management Edit/View Issue Screen (CSA-Generated) screen.

Go to Settings \> Issues \> Screens and search for that screen. Click on the name of the screen and then add the field to the screen.

Your screenshot shows it on the issue layout view - but this is not the screen itself - it has to be there first.


author: Torsten Oelschl?gel
body: Please see attached two images with the error message. When I click on the link in the second image, nothing happens; the link doesn't work.


author: Kishan Sharma
body: Hi [@Torsten Oelschl?gel](/t5/user/viewprofilepage/user-id/5591561)

Welcome to the Atlassian Community!

To better understand the issue, could you kindly provide a screenshot of the error you encountered? Additionally, please specify the action you were performing when the issue occurred.

comments: author: Torsten Oelschl?gel
body: Please see attached two images with the error message. When I click on the link in the second image, nothing happens; the link doesn't work.


author: Kishan Sharma
body: Hi [@Torsten Oelschl?gel](/t5/user/viewprofilepage/user-id/5591561) , looks like the screenshots are not uploaded, can you please re-attach them ?


author: Torsten Oelschl?gel
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347296i8462B6CCA63C0602/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347298i122DB7488C318D5D/image-size/large?v=v2&px=999 "image.png")


author: Kishan Sharma
body: Thanks for the screenshot [@Torsten Oelschl?gel](/t5/user/viewprofilepage/user-id/5591561) ,

Looks like a project context has been set up for the "Job ID" custom field that is not relevant to your project. To utilize this field, you must assign applicable context of this custom field to your project. You can achieve this by selecting the project through the "Go to Context" link provided in the error message.


author: Torsten Oelschl?gel
body: Thanks for trying this, but I don't have access here under this link "go to context".  
It would be nice if I had access here.


author: Kishan Sharma
body: Glad to assist. To address this matter, please contact your organization's Jira administrator for assistance with access or configuration.


author: Kishan Sharma
body: Hi [@Torsten Oelschl?gel](/t5/user/viewprofilepage/user-id/5591561)Just wanted to check if you were able to resolve the issue


author: Kishan Sharma
body: Hi [@Torsten Oelschl?gel](/t5/user/viewprofilepage/user-id/5591561) If my response was helpful, feel free to mark it as accepted; it can assist other users facing similar questions.


author: Torsten Oelschl?gel
body: I have requested the permissions, thank you.


author: Kishan Sharma
body: Ok, please keep us informed of any progress made in resolving the issue.


Tags: cloud

jira-cloud