youngmon/atlassian-qna huggingface dataset:
Need a product to track time with start-time / end-time of each Story
Asked by Tuan Lam:

Hi all,

We are looking for a tool to track time in Jira and have report like:

<br />

Description Assignee Start time End time Total hours  
Issue 1 James 5:30AM 9:30AM 4  
issue 2 Edwin 5:21AM 8:22AM 3

Do you know any tools support this?


Answers:
author: Mar?a
body: Hello Tuan,  
Portfolio provides a seamless integration with JIRA and allows you to time track your projects and teams as well as creating reports.

Learn more [here](https://confluence.atlassian.com/jiraportfoliocloud/portfolio-for-jira-home-715263250.html).


author: Aron Gombas _Midori_
body: **Time tracking**

JIRA has built-in time tracking, or you could use [Tempo](https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin/server/overview) if the built-in feature is not sufficient.

**Reporting**

For the report, you can create a custom template for the [Better Excel Plugin](https://marketplace.atlassian.com/plugins/com.midori.jira.plugin.betterexcel/server/overview). This would just iterate through the worklogs of each issue, then calculate the earliest and latest dates, then export those with the field values to a spreadsheet. See the [customization guide](http://www.midori-global.com/products/jira-better-excel-plugin/documentation/customization).

There is a default template that processes worklogs to create various reports. You could use that as starting point.


Tags: advanced-roadmaps
Change assignee in Jira but the change is not updated into Portfolio
Asked by Tuan Lam:

Hi all,

I'm creating a plan in portfolio and source is a board. After that i created a team (in Portfolio) with all members.

When changing assignee from Jira, click Ctrl+F5 in portfolio, changed-assignee is not update into plan.

I found similiar thing to estimation, what should i do to overcome this issue?


Answers:
author: Tuan Lam
body: It works now. I checked and found info is not updated for done-status-items. Thanks for your support


author: Rhys Christian
body: Hi Tuan,

Branden's response is accurate for Portfolio Classic plans however it sound like you're using Live plans since you mentioned you sourced a board.

To have the team member in your Live plan to update as the assignee on the JIRA issue there are a couple things to make sure:

1. In your plan config set the 'Issue assignee import level' to the relevant hierarchy level of the issue (i.e story if you're concerned about the assignee on the story).
2. After you make an assignee change on the JIRA issue it won't update just on refresh. You'll need to explicitly re-calculate your plan for the assignee to be 'calculated' as team member.

Please let me know if you have any further questions,

Cheers

comments: author: Rhys Christian
body: Relevant docs: <https://confluence.atlassian.com/jiraportfolioserver/map-an-issue-assignee-to-a-team-member-868977966.html>


author: Arpan Shah
body: Hi Rhys,

The link above doesn't seem to be working. It gives me 503 error. Can you please help?

Thanks

Arpan


author: somethingblue
body: Hi Tuan,

If you did not, you will need to update the linked issues per the [Importing, Syncing and Updating section of the Portfolio documentation](https://confluence.atlassian.com/jiraportfolioserver/importing-syncing-and-updating-715263223.html):

Planning changes (such as assignee, release version etc.) are not automatically pushed back, but can explicitly be synced by updating the links (**Plan \> Update linked Issues**). In this way, you can create a copy of a plan, compare different scenarios and then selectively publish back to JIRA.

If you did not, hopefully that helps. If you did, you will want to try to reproduce the issue and review the JIRA_HOME/log/atlassian-jira.log to see what errors may have been thrown in the logs. You can also paste the error snippet if you find one and I can see what it means.

Cheers,

Branden


Tags: advanced-roadmaps
Why do i see issues with no fix versions in the releases report of jira portfolio?
Asked by Saarvaani Vadlamani:

I am working with portfolio v2.2.2 and jira v7.2.1

1.I am seeing epics which do not have any fix version in the releases report.

2. Also in the scope view, sometimes I see that the stories assigned to a sprint in jira appear to be under a different sprint in portfolio.

Could someone please help me understand why I could be seeing this kind of behaviour

Thanks,

Saarvaani


Answers:
author: samrobertsofficial
body: Hi [@Saarvaani Vadlamani](/t5/user/viewprofilepage/user-id/518568),

Changes made in Portfolio do not instantly appear in Jira. Instead they are stored as 'scenario changes' which can then be committed to Jira. This could be why you are experiencing some of these issues. You can tell an issue has a scenario change as it will have a orange triangle in the corner, and will appear in the 'uncommitted changes' dialog.

1. What is the 'release' field showing for those epics appearing in the report? Is it empty? In Portfolio if you set a story to a release, it will also set the epic to that release too - that might be what happened.

2. Usually, the sprint in portfolio will match the one in Jira. There's a few reasons it might be different but the most likely reason is that sprint was changed in portfolio, but not committed yet. Could you let me know if this is not the case so I can try to figure out why this might happen?

Thanks,  
Sam


author: Becc
body: Hi Saarvaani,

Thanks so much for your question.

It's possible the reason you see this in the release report or sprint report may be because those values are assigned by the Portfolio algorithm. When you press the calculate button Portfolio tries to figure out the best values for these fields, you can read more about scheduling behaviour in Portfolio in the documentation here: <https://confluence.atlassian.com/jiraportfolioserver/scheduling-behavior-802170552.html>

While these values are not reflected in Jira, they are still taken into account when reporting and filtering in Portfolio.

If you're still experiencing these problems, please let us know.

Thank you,  
Portfolio for Jira Server team


Tags: advanced-roadmaps

jira-software
Issues filtered by ScriptRunner visible but not scheduled in JIRA Portfolio
Asked by Per-?ke Blig?rd:

I have an issue filter filtering on components using *ScriptRunner* and *componentMatch* . This is combined by an OR clause with a filter on labels. The issue filter works as expected; the isusses are showing up on the board that is input to my Portfolio.   

However in Portfolio all issues are visible but only the ones filtered out based on labels are scheduled. The ones filtered out based on *componentMatch* are not scheduled and thus not included in the plan.  

Anyone stumbled on the same problem?


Answers:
author: Thomas
body: Hi [@Per-?ke Blig?rd](/t5/user/viewprofilepage/user-id/1134282)

This was a bug that has been corrected in a later version of Scriptrunner (I believe 5.0.15)

Try updating scriptrunning to the latest version and see how it goes!

Cheers,

Thomas  

comments: author: Daniel Miks
body: Hi [@Thomas](/t5/user/viewprofilepage/user-id/58170)

The problem Per-?ke reported is still there even after upgrade of Scriptrunner to 5.2.2.

When label is removed the issue is no longer scheduled. The filter query in board setup looks like this:

NOT (issuetype = epic AND status = done) AND (project in (eliot, ragnar) AND (labels in (SW, SW-TEST) OR component in componentMatch("\^sw.\*")) OR project = cospa) ORDER BY Rank ASC

Where eliot, ragnar and cospa is projects!

Any suggestions is much appreciated!

/Daniel


author: Thomas
body: Hi [@Daniel Miks](/t5/user/viewprofilepage/user-id/1169638),

In this case I'd suggest raising an issue with ScriptRunner with those details. The base starting point for support would be <http://www.adaptavist.com/w/products-plugins/adaptavist-scriptrunner/scriptrunner-for-jira/>

Let met know how that goes.

Cheers,

Thomas


Tags: advanced-roadmaps
How can I keep issues in backlog and prevent them to be assigned to a sprint by calculation?
Asked by Jussi Korhonen:

I'm using standard backlog for issues that are not yet assigned to any sprint since they are e.g. ideas not yet technically designed or customer didn't approve work estimate yet.

When trying to create a plan with jira portfolio, all those backlog issues were placed to sprints by calculation. Is there any possiblity to keep them in backlog and don't assign them to any sprint?


Answers:
author: Bree Davies
body: Hi Jussi,

There is an easy workaround in JIRA for this.

For work that is not ready to be worked on (so you don't want it to be scheduled into any kind of Portfolio plan) use a label to denote it as 'not-ready' or a certain status.

Or conversely, if you could label issues that are ready with a 'ready-for-dev', if this is going to be the least amount of effort.

Create a new filtered board which excludes any issues matching this label, and connect your plan to this board.

This will prevent any issues you don't want to see from appearing in your plan as they are created.

The other option would be to create a 'backlog' release with a fixed start date in the future, and then manually assign all of your 'not ready' issues to this release, so they aren't scheduled to any upcoming sprints. You'd still see this issues in your scope table and within your plan, but you'll be forcing their lower priority.

Hope these help

Thanks,  
Bree

comments: author: tdriggs-extrahop
body: Hi Bree; is there a way to exclude items by state? We've run into two issues thus far with the solution you described:

1. The "Open Issue" workflow action removes all fix versions and manually adding a Fix Version interferes with other queries we run which look for empty Fix Version issues
2. We prioritize work on a variety of separate boards, and keeping parallel boards which filter out items that aren't "Selected" isn't scalable.

Thanks,  
Ted


Tags: advanced-roadmaps

sprint
Portfolio version 2, plan does not show completed stories
Asked by Reza Montazeri:

I am trying to look at the progress at Epic and intiative level, But when I creata a plan , it does not show stories that are completed thus prrogress bar shows 0 progress.

Anyone could help, perhaps I ma configuring something wrong


Answers:
author: Thomas
body: Hi [@Reza Montazeri](/t5/user/viewprofilepage/user-id/736973),

There is a filter allowing you to decide how far to go look for completed items. For this, have a look at the "More" dropdown in the plan filter bar and select the "Completion Date" filter. You should then be able to specify the desired range.

If you are working with hours instead of story points, the progress is based out of logged hours which you might or might not use.

Cheers,

Thomas


Tags: advanced-roadmaps
Issues doesn't appear on Portfolio plan
Asked by ming cheng:

I created plan by either using scrum board or project, the issues doesn't appear on the timeline window, but for some projects it works well. I am getting confused now what's the permission or setting required to show all the epics, stories on the timeline plan?


Answers:
author: Vanessa_Roberts
body: Be sure to check your filters to ensure all Releases, statuses and schedule range are set to show everything. If any of these filters are enabled, then those issues affected by those filters will not be in view. By default, finished issues (indicated by Resolution field) are dropped from view.


Tags: advanced-roadmaps
Cross Project Releases
Asked by James Strangeway:

I am new to using Portfolio and I am wondering if when you have finished all of the project level releases of a CPR is the CPR supposed to auto fall off in or what is the expected workflow for the no longer needed CPR at the Portfolio level? It is a little noisy if it stays. Thanks.


Answers:
author: Clare
body: Hi James,

The expected workflow in this case would be to delete the CPR once it is completed. At the moment there is no other workaround for this.

There is a feature suggestion for this issue here <https://jira.atlassian.com/browse/JPOSERVER-1918> which you can vote on.

Thanks,

Portfolio Server Team


Tags: advanced-roadmaps
How to add public holidays for team members spanning different geographies?
Asked by Darren Jan-Janin:

In Portfolio, how should I best represent public holidays when team members span different geographies?

I'd like to add public holidays for each region once (rather than for each individual in that geography). I believe I can achieve this by creating a team for each geography, but am then unsure how to assign members from different teams to a given Issue, since each issue forces me to select individuals from a single team.


Answers:
author: Thomas
body: Hi Darren,

There is currently no way to have team / regional based holidays in Portfolio and creating absences individually seems to be the way to go in your case.

You can have a look and add your vote to this related feature suggestion <https://jira.atlassian.com/browse/JPOSERVER-1828>

Cheers,

The Portfolio Server Team


Tags: advanced-roadmaps
Portfolio scenarios - changing sprint duration
Asked by Vanessa_Roberts:

I currently have the default sprint duration in Portfolio set to two weeks. I want to create a scenario where the sprint duration is three weeks instead of two (for all sprints, not just one). Can I do that without changing the configuration for all scenarios in the plan?

To clarify, I see other questions where users want to have a custom sprint duration to accommodate holidays and what-not. In other words, they run 2 weeks sprints, but a few times a year want to make it a 1 week or 3 week for the holidays. I am not asking this question.


Answers:
author: Thomas
body: Hi [@Vanessa_Roberts](/t5/user/viewprofilepage/user-id/1129077),

If you change the sprint duration of a team it will then become part of the scenario as an uncommitted change, as long as this is not committed it won't impact other scenarios. You are not able to change the duration of an active started JIRA sprint.

Note: while from my personal experience I would generally advise to keep the number of uncommitted change to a minimum to ensure it doesn't grow out of control, it seems OK for your use case.

Cheers,

Thomas


Tags: advanced-roadmaps

duration

sprint
How do Portfolio reports determine the sort order?
Asked by Will Bain:

When viewing reports in Portfolio, I will typically group by Person. Is there any logic as to the ordering of the people on the report?


Answers:
author: edwin vasquez
body: Hello [@Will Bain](/t5/user/viewprofilepage/user-id/1116385) ,  

Did you ever find an answer to this?


Tags: advanced-roadmaps
Concurrent work in a sprint
Asked by Connie Bai:

Could anyone let me know this? I'd very appreciate it.

Can the scheduling algorithm in JIRA Portfolio automatically schedule CONNIE-32 for Sprint 1 instead of Sprint 2 (see the attached screenshot)? When I select Calculate and calculate it, it shows Sprint 2 afterwards. I have to manually select Sprint 1 to achieve so but I want this to happen automatically.

There is no dependency set between those tickets. The priority in the backlog is as the following (top to bottom):  
CONNIE-38  
CONNIE-43  
CONNIE-39

Please see the attached screenshots for the plan configuration and the actual plan I have. Thanks.

![Screen Shot 2017-04-24 at 2.06.41 PM.png](/t5/image/serverpage/image-id/633i30BFB2F3433D5DD2/image-size/large?v=v2&px=999 "Screen Shot 2017-04-24 at 2.06.41 PM.png")![Screen Shot 2017-04-24 at 2.36.32 PM.png](/t5/image/serverpage/image-id/634iEE1A49A4CD2EDDFB/image-size/large?v=v2&px=999 "Screen Shot 2017-04-24 at 2.36.32 PM.png")


Answers:
author: Bree Davies
body: Hi Connie,

Was sprint 1 active when you were trying to make these changes? I ask this because Portfolio will never automatically schedule work into a sprint that is already in-flight, this always needs to be done manually if it's what you're trying to achieve.

Also it looks like you're trying to manipulate the scheduling order of the next hierarchy down from what your plan currently shows (your schedule hierarchy is set to epic), but CONNIE-32 is a child story/task of your lowest priority epic.

If you want CONNIE-32 to be scheduled first, then you'll need to increase the priority of this epic by moving it higher up the scope table.

I hope I've understood and that my answers have been helpful.

Thanks,  
Bree


Tags: advanced-roadmaps
How do you link epics and stories in Portfolio?
Asked by John Smith:

I'm using a JIRA filter with tasks and stories as the issue soure in my portfolio plan. They're all linked to existing epics. When I go through the plan set up process, it's accurately showing my filter but when the plan gets created, it doesn't show the epics that the stories/tasks are linked to. How can I get all three levels (epic, stories, and tasks) to show up in the plan?

I've also tried using a JIRA filter with just the epics but it's only importing the epics themselves without anything that is underneath them.


Answers:
author: Jonathan Laba
body: You have to make sure that your Hierarchy is set properly in Portfolio -\>Administration  

![epics above stories.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/522i33454476DABEC845/image-size/large?v=v2&px=999 "epics above stories.PNG")

comments: author: John Smith
body: So do I have to move it around so that it is set up in this order?...

1. Epic

2. Story

3. Task

(this is the hierarchy I use.)


Tags: advanced-roadmaps
Probleme mit Zahlung via PayPal und Visa
Asked by Micha Feineis:

Hallo,

wir nutzen Trello und haben Schwierigkeiten bei der Zahlung ?ber PayPal und Visa. Bestehen Probleme mit den Zahlungsdienstleistern? Bereits zum zweiten Mal erhielten wir eine Meldung, dass die Zahlung nicht durchgeht.

Wir freuen uns ?ber eine Antwort.

Vielen Dank im Voraus!

...

Hello,

We are using Trello and are experiencing difficulties with payments through PayPal and Visa. Are there any issues with the payment service providers? For the second time, we received a notification that the payment was not successful.

We would appreciate a response.

Thank you in advance!


Answers:
author: Sal
body: Hi [@Micha Feineis](/t5/user/viewprofilepage/user-id/5443934)! If you're experiencing problems with payments or with your credit card being rejected, please raise a ticket with us at <https://trello.com/contact#>, and our customer advocate team will be more than happy to help you with your case.
How can I change my email?
Asked by Mae Chong:

Hi there, I want to change my email address. However, when I try to verify the new email address, I'm asked to log in.

Since this new email has never signed up with Atlassian, I proceeded to create a new account. When I do so and try to verify the new email again, I'm told that I'm unable to change the email as it is already associated with another Atlassian account.

I've tried doing this with 3 different emails and ended with the same results.

These were the steps I followed: <https://community.atlassian.com/t5/Atlassian-Account-articles/How-to-change-your-Atlassian-account-email-address/ba-p/1942026>, but I'm still unable to change the email. Please help.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Mae Chong](/t5/user/viewprofilepage/user-id/5444017) !

What happens when you try to login with those emails that you have verified?
subscription to the premium plan valid until September 2024, yet inaccessible
Asked by Susana Pinto:

Hi,

We've been utilizing Trello's premium features for our team collaboration and planning, and it has greatly facilitated our workflow. However, two weeks ago, the premium features suddenly ceased functioning. Despite numerous attempts to contact Atlassian via email to address this issue, we have yet to receive a response. Enclosed with this message, you'll find the receipt confirming payment for the premium subscription.

This issue has been significantly impacting our work.

Thank you in advance.

Best,

Susan


Answers:
author: Sal
body: Hi [@Susana Pinto](/t5/user/viewprofilepage/user-id/5443903)! Eu vi aqui que voc? j? tem dois tickets em aberto conosco sobre o mesmo assunto, sendo que o seu primeiro ticket j? est? sendo tratado por um colega meu do time do suporte. Se voc? tiver alguma d?vida, eu recomendo voc? retornar o contato conosco atrav?s do seu ticket original, para que possamos te ajudar com isso.


Tags: premium
Help With Trello Board
Asked by The Faceless Academy:

I have a membership site that I want to share my Trello Board with. I do not want them to be able to edit this board, but I want them to easily be able to access it without requesting it, and creating a copy of this board so that they can edit the copy.

Do I need premium membership to do this? And How do I set it up so that it's easy?


Answers:
author: Sal
body: Hey, [@The Faceless Academy](/t5/user/viewprofilepage/user-id/5443702)! If my understanding is correct, you want to create a public template so your users can access it and create their own boards based on your template board. Is that correct? If that's the case, then you're correct. This feature is only available on the Premium subscription for Trello.

You can read more about template boards here: <https://support.atlassian.com/trello/docs/creating-template-boards/>
I accidentally removed myself as admin member from a board
Asked by Carl Lycke:

I'm an administrator for a workspace. I wanted to give another member the admin role on a board, but accidentally removed myself instead. Now none seem to be able to add any new members to this board. Is there any way to add yourself to a board when none is an admin on it?


Answers:
author: Seng Pang
body: Hi [@Carl Lycke](/t5/user/viewprofilepage/user-id/5443930) ,

If I read correctly, you had removed yourself as an admin from a board.

Has there been other members configured to the board?

If the 'Adding and removing members' permission is configured to 'All members', other team member will be able to add without being an admin.

Also good to know, was the board visibility configured to Private or Workspace?

comments: author: Carl Lycke
body: Thanks for responding.

Yes, I have removed myself as an admin from a board. There are other members on the board, and I'm still able to visit it, but only as a guest.

The board's current permissions state that only **administrators** may add or remove members, but anyone can connect to the board (as guests only I would assume).

The board's visibility is set to **Workspace**. The other members are able to edit cards, but can't invite anyone.


author: Seng Pang
body: Hi Carl,

You may want to email Trello support (support@trello.com) and describe the situation.

Alternatively submitting a support request <https://trello.com/contact#/>
Sync through Zapier
Asked by Pete:

I want to have Trello cards with a due date to show in Less Annoying CRM through Zapier

I think I have got it right just need some to look over my shoulder to check


Answers:
author: Dreamsuite Mike
body: Hi [@Pete](/t5/user/viewprofilepage/user-id/4312290)

I hope you are well.

This is the Trello community so the focus will be on Trello functionality but there are also several people who have expertise in Zapier, we may not fully know if your zap is right on the LACRM side but if you share some screenshots of what you have, someone here should be able to help.

I would also point you to this article, which has some excellent consultants listed and may be of help to you..  
<https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>
Can someone help me with Zapier
Asked by Pete:

I need to have Trello cards with Due dates to sync to Less AnnoyingCRM through Zapier

I have added the Zap I Think but after that I get lost


Answers:
author: Sal
body: Hi [@Pete](/t5/user/viewprofilepage/user-id/4312290)! If you need dedicated support for Zapier, I recommend contacting their support channel at <https://help.zapier.com/hc/en-us>. I hope this helps!