youngmon/atlassian-qna huggingface dataset:
sharing lists with clients
Asked by Matt Christianson:

Is there a way to share a list with a client to help them stay up to date on the project we are working on? I'm in the construction industry and my project managers use Trello to communicate amongst themselves and we would like to involve the clients if possible.


Answers:
author: Team Hipporello
body: Hi Matt,

You can use Hipporello powerup for this purpose.

Hipporello enables your customers to create Trello cards via forms and emails. Once the card is created they can see the details of the card. You can further communicate with them by using Reply button on the back of the card. You do this by staying inside of your Trello board. Your customer will interface with Hipporello's service desk portal in a user-friendly user case format. You don't have to invite them to your Trello board.

Also, you can submit a form on behalf of your customers with their email addresses for any subject. In this way, you can enable them to contribute to any subject.

You can check our website for details

<https://www.hipporello.com>


author: Brant Schroeder
body: Matt,

Welcome to community. You can share boards with clients. You can use the following documentation to do so. <https://help.trello.com/article/717-adding-people-to-a-board>
How do I change from one linked Google Account to another Google Account, and take my board with me?
Asked by Matt Monday:

I have a Google Account (companyA.com) linked to my Atlassian account, and would like to deactivate that companyA.com account, and connect a different google account (companyB.com) - and take a board being used from company A to company B (where I'm working with another team that will log in via Google).

Is there a way to do this?

Or should I create a new Atlassian account (with the companyB.com Google account linked) and just export the board and re-upload?


Answers:
author: Soumyadeep Mandal
body: Hi [@Matt Monday](/t5/user/viewprofilepage/user-id/4208148) ,

Welcome to the community! We are glad you are here.

You can change the email id by following this documentation <https://help.trello.com/article/773-changing-account-credentials>

You can also create a separate account if you want and import/sync all the boards to the new account! You can use zapier or unito!
How can i send to Trello from web Outlook
Asked by Stephan Onisick:

I was able to connect Trello to my desktop Outlook via addin.

How do I get this functionality to work in a brower version of outlook?


Answers:
author: Vero Rivas
body: Hi [@Stephan Onisick](/t5/user/viewprofilepage/user-id/4208102)

Take a look at this post

<https://blog.trello.com/trello-add-in-for-outlook>

Happy new year !!!

Cheers

comments: author: Stephan Onisick
body: No such interface from settings. Could not find "Manage Integrations"


author: Stephan Onisick
body: Finally Found Something that worked for Outlook Web Access. On the Message itself choose the ellipses and click the Addin and Add Trello.

This has to be done in two places on in the view window and the other on the popup when you double-click the entry.


Tags: ms-outlook
unable to enable a power-up
Asked by Polaris Koi:

Hi everyone! I'm new to Trello and am now trying to enable the Show Checklist power-up on a board (as the only power-up). It lets me add the power-up but then the power-up doesn't work and I get the following message: "Subscribe in power-up settings. No valid licence found." What do I need to do differently?  
I am using the desktop app. I also got this message when I tried to do the same on MS Edge.

![Screenshot 2020-12-31 at 14.47.57.png](/t5/image/serverpage/image-id/123861i8E8461C6F768E946/image-size/large?v=v2&px=999 "Screenshot 2020-12-31 at 14.47.57.png")


Answers:
author: Soumyadeep Mandal
body: Hi [@Mikkel Rub?k](/t5/user/viewprofilepage/user-id/4208609) ,

Welcome to the community! We are glad you are here!

Wish you a very happy new year!

You have to disable the power-up and when you enable it again it asks you to authenticate!

Regards,

*Soumyadeep (SaM)*

comments: author: Mikkel Rub?k
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)

I have found the solution! [@Polaris Koi](/t5/user/viewprofilepage/user-id/4207986) I have allowed all third party cookies, a solution I am not very fond of. But now it works.


author: Soumyadeep Mandal
body: Hi [@Polaris Koi](/t5/user/viewprofilepage/user-id/4207986) \& [@Mikkel Rub?k](/t5/user/viewprofilepage/user-id/4208609) ,

Sometimes cookies \& adblockers are also causing problems! So try to change some settings sometimes and it will work fine! But anyway we are here to help you out!


author: Mikkel Rub?k
body: Hi [@Polaris Koi](/t5/user/viewprofilepage/user-id/4207986)

I have exact the same problem, and I can't find the right place to authenticate...?

following this thread :-)

Best

Mikkel


author: Soumyadeep Mandal
body: Hi [@Polaris Koi](/t5/user/viewprofilepage/user-id/4207986) ,

Welcome to the community!

I think you have to authorize your account with this power-up and I think it also requires a valid licence to use the power-up! You have to connect your account with Show Checklist power-up authentication!

I'm not sure but I think it also requires a valid plan to use the power-up!
Trying to use butler to create a Jira ticket from a Trello card
Asked by J?rome Sicart:

Hi, I'm following the walkthrough proposed here: <https://blog.trello.com/butler-automations-for-slack-jira> to create a card button that will create a Jira ticket automatically from a Trello card.

I need to populate automatically in the Jira ticket:

- the title from the Trello card

- the description from the Trello card

- the Trello card link  

However in Butler when I use {cardname} for the title, and {carddescription} {cardlink} for the project, I got this error: doesn't seem to be a valid JIRA link or key.  

Any idea ?


Answers:
author: Vero Rivas
body: Hi [@J?rome Sicart](/t5/user/viewprofilepage/user-id/4167498)

Take a look at these posts, I hope they can help you

+ <https://help.butlerfortrello.com/article/27-variables>

+ <https://blog.trello.com/butler-power-up-trello-automation>

Cheers

comments: author: J?rome Sicart
body: Thank you!


author: Iwen Su
body: [@J?rome Sicart](/t5/user/viewprofilepage/user-id/4167498) were you able to figure out how to set it up? Were you able to put line breaks in between the {carddescription} and {cardlink}?


author: Hannah Humbert - Simpla Workflows
body: Hi [@J?rome Sicart](/t5/user/viewprofilepage/user-id/4167498) did you manage to achieve this with Butler? [Unito](https://unito.io/integrations/trello-jira/) should be able to achieve what you want as well. You can connect boards to Jira projects and choose which cards you want to sync over, along with which fields you want to map. It's a bidirectional sync as well if you needed certain info synced back to Trello (like comments, status changes etc.)


Tags: butler

jira
Unable to enable Custom Field Power Up
Asked by Angela Perkins:

I am trying to add the Custom Field power up to my board and although I'm able to find it, when I click Add, it very briefly shows that my Power Ups limit has been reached, but I've not added any.

What am I doing wrong please?


Answers:
author: Soumyadeep Mandal
body: Hi [@Angela Perkins](/t5/user/viewprofilepage/user-id/4207907) ,

Welcome to the community!

That's great that you solved the issue! If you need any further help we are here to solve your queeries!

comments: author: Mikkel Rub?k
body: Thanx :-)

However, I'm not happy about having to allow all 3rd party coockies....


author: Soumyadeep Mandal
body: Hi [@Mikkel Rub?k](/t5/user/viewprofilepage/user-id/4208609) ,

Wish you are a very happy new year!

Well, required cookies and all those kinds of stuff are under the developers who build the power-ups! We can't change anything about that, We can only request! ?

Have a nice day!

Regards,

*Soumyadeep (SaM)*


author: Angela Perkins
body: Problem solved!! I tried it in MS Edge and it's worked perfectly, so looks like it's a Chrome issue.

comments: author: Mikkel Rub?k
body: Hi [@Angela Perkins](/t5/user/viewprofilepage/user-id/4207907)

I have found the solution! I have allowed all third party cookies in Chrome, a solution I am not very fond of. But now it works.


Tags: power-up
How do i leave a team in trello?
Asked by Noob King:

I want to leave a trello team but I'm not sure how to.


Answers:
author: Daniel Ebers
body: Hi [@Noob King](/t5/user/viewprofilepage/user-id/4171500)

I will link you the corresponding guide here:  
<https://help.trello.com/article/742-removing-people-from-a-team>

If you meant instead to leave a board (rather than a group) I will also post the guide here:  
<https://help.trello.com/article/804-leaving-a-board-in-trello>

Please let us know if it helped or if you have further questions.

Cheers,  
Daniel


Tags: off-topic

team
Board ownership and Butler usage
Asked by milynnus:

I have created two boards and invited an individual to the board. This individual has been made Admin as I will eventually leave the board.

I have also created a set of Butler commands that are all tagged under a project name. I finished testing and have asked the invited individual (new admin) to enable them for the respective boards. It seems that this is not possible

How can the new admin use or activate the same set of commands on that board and continue to use it when I deactivate it from my end or leave the board?

It the commands remain enabled when I leave the board, will the commands be visible and available for updates and continue to work for the new admin and all members of the board?

Bottomline, this is work I like to leave behind for the new admin. Is there a way to do this?


Answers:
author: Soumyadeep Mandal
body: Hi [@milynnus](/t5/user/viewprofilepage/user-id/3947182) ,

I don't think that you can copy the Bulter rules to multiple boards, You have to create manually for each board!

If you leave the board then the existing butler rules that you have created on a board will work for the new admin and all members of the board!

comments: author: milynnus
body: [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) "If you leave the board then the existing butler rules that you have created on a board will work for the new admin and all members of the board!" this is the answer I am hoping for.

However, can the new admin maintain them including disable them? Trello should look into this.


author: Soumyadeep Mandal
body: Hi [@milynnus](/t5/user/viewprofilepage/user-id/3947182) ,

The new admins can delete old rules and create new once too. They can maintain the rules like they have made the rules!


author: milynnus
body: [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) if they cannot see the old rules, they will have to guess exactly what it does. That's not helpful.


author: Soumyadeep Mandal
body: Hmm. Well, they need to be on the same plan that the old admin was using!

I think there is some work on Trello that needs to be done! They are working hard and new features and updates are on their way!


author: milynnus
body: **Footnote : This post has the most accurate info.**

<https://community.atlassian.com/t5/Trello-questions/Under-this-situation-whose-Butler-Quota-is-being-used/qaq-p/1595902#U1596230>
Is it possible to add a due date without noting a time due?
Asked by Kandice Rose:

I work as an Executive Assistant for a firm and my boss likes the due date in Trello, but having the times there irritate her. She'd like to make something due on the general day (i.e. January 4th) but without a time (so it won't say January 4th at 2 PM). Is there a way to do this?


Answers:
author: Vero Rivas
body: Hi [@Kandice Rose](/t5/user/viewprofilepage/user-id/4207662)

I don't think you can, because the field is complete date and time.  
Anyway, take a look at this post:

<https://help.trello.com/article/794-adding-due-dates-to-cards>

Cheers


Tags: due-date
How to create a rule that sets a calendar due date once you "create card from template"
Asked by Amanda DeLancey:

I am able to set rules that associate calendar due dates for "added" cards, "moved cards" etc... but am not having any success when creating a card from template. It doesn't treat the new card as an add or a move. Does anyone have any experience with this?

Ideally I would like to click on my card template, create a new card and have it populate with a due date of 30 days out. Any help would be appreciated :)


Answers:
author: Amanda DeLancey
body: NM figured it out haha. User error!
I want to cancel the account. It is incomplete.
Asked by Rossella Faraglia:

Another member of the group was opening an account and I want to remove mine, as I want to join the other one..


Answers:
author: Brant Schroeder
body: Rossella,

Welcome to the community. Below is some information on how to cancel or remove an account. It depends on the account type.

Business Class - <https://help.trello.com/article/836-cancel-trello-business-class>

Personal - <https://help.trello.com/article/749-deleting-your-trello-account>
Check a checklist item on one card, automatically check a checklist item on another linked card
Asked by lspencer:

I am trying to create a rule which will automatically check off a checklist item on a card if that checklist item is named the same as the original card containing the original item i checked off.

For example, if I have two cards as follows:

Card 1 - "Sample 1"

Containing the checklist:

Item 1

Item 2

And Card 2 - "Item 1"

Containing the checklist:

Sample 1

Sample 2

If i check "Item 1" on "Sample 1" card, I would like the item "Sample 1" to be checked off within the card named "Item 1"

Alternatively, I have attempted to link cards and then remove the link once a checklist item is checked, but it doesn't appear to work. No error message appears in the log.

This is the rule that I created with butler:

when the "UCHealth" item is checked by me, remove link "<https://trello.com/c/C0Op1qr6>"


Answers:
author: milynnus
body: [@lspencer](/t5/user/viewprofilepage/user-id/4207511) Just for fun

```
when the "{*}" item is checked, find a card titled "{wildcard1}", set the card's description to "I found you", and check item "{triggercardname}"
```

comments: author: lspencer
body: Hi,

Thanks, I tried this and it seemed to work! Can you explain what the variables reference? for instance the {\*} and {wildcard1}? I want to be able to enable this for different checklists - it seems like it only worked for a checklist with a certain title but not a checklist with a different title.

Also, is it possible to reverse it so that I can uncheck a checklist item?


author: lspencer
body: It also doesn't seem to work for all cards, just one that I have tried so far


author: milynnus
body: [@lspencer](/t5/user/viewprofilepage/user-id/4207511) Read this <https://help.trello.com/article/1156-pattern-matching-and-wildcards>
Is there a way to attach documents without Trello changing the format?
Asked by Matthew Carlsen:

Trello changes the documents I attach to 8 1/2 x 11 portrait.


Answers:
author: Soumyadeep Mandal
body: Hi [@Matthew Carlsen](/t5/user/viewprofilepage/user-id/4207426) ,

Welcome to the community!

I don't think it changes any document files! It just the viewer which was fit to a container whose size it that! You can open the document in a new tab or download it to see in actual size!

comments: author: Matthew Carlsen
body: I did select opening the document in a new tab, it actually downloaded it. Not exactly what we need. Thank you for the response.
Desktop Push Notification Option Missing
Asked by Corinne Wood:

I set Trello up for a small team, and it currently includes my second Trello account and that of a co-worker. Our current notification system for project updates is outside of Trello, through email or Microsoft Teams, so we get notified immediately, but the notifications aren't linked to Trello cards as needed. Thus, for a successful transition to Trello, we need to set up desktop push notifications.

I looked online, and found that to enable this, I should go to my profile, click Settings, and then "Enable desktop notifications." I went to my account, tried to click that link, and nothing happened. The link address just took me to the same page. I looked online again and clicked the secure button by the address bar for the board I want notifications for, and clicked "Allow" for notifications; however, when I used my second Trello account to mention my first personal Trello account, I didn't receive a desktop notification, just an in-app one. Also, with "allow" set up, the "Enable desktop notifications" link in my profile Settings is gone. I also tried allowing Adobe notifications. Please help me help my team! Thank you.


Answers:
author: Cody C.
body: You're on the right track! Clicking that button in Trello triggers your browser to ask you if you will accept notifications from Trello, but some browsers handle that differently than others.

If you're using Chrome, try going to Settings \> Privacy \& Security \> Site Settings. Under Permissions, click Notifications.

From there, first confirm that "Sites can ask to send notifications" is enabled. Then check to see if Trello is on your Allow or Block list. It sounds like you've set it to "Allow" already, but double-check that to confirm!

You'll need to be logged in to your Trello account in at least one tab in your browser to get push notifications. If you logged out of your first account in order to log in to your second, that would be why you're not seeing desktop notifications for those @mentions. Try logging into your first account, then log in to your second Trello account in an incognito window or another browser, then mention your first account again to see if they come through.

Lastly, check your operating system settings to be sure you're not in some sort of "do not disturb" mode, and that system notifications are allowed for your Browser.

If you're still having trouble, don't hesitate to get in touch with us through our contact form here and we can help troubleshoot further: <https://trello.com/contact>
Extracting Confluence data from SQL server directly
Asked by Jason Yeung:

Hi,

I used to have an on prem Confluence server, but the machine has crashed. I was only able to recover the SQL server database. I couldn't recover the Confluence program.

I want to export the data from SQL server with SQL queries and store them in CSV files (the export file type could change). I was wondering whether there are sample SQL queries around (or documentation on Confluence's data structure) that could assist me in obtaining the information I need?

Sincerely,

Jason


Answers:
author: Nic Brough -Adaptavist-
body: That would be, frankly, a nightmare to work with. It's going to take you a LOT of work to extract the data, convert to CSV, then import it, and you've going to loose a lot of the data.

If the database was not damaged, then your best option is to simply build a new Confluence server, point it at the database and kick off a re-index.


Tags: confluence-server

server
What Confluence versions require updates for recent security issues?
Asked by Frank Morales:

What Confluence versions require updates for recent security issues? I'm operating on server version 7.13.3 and wondering if an update is required.


Answers:
author: Robert Wen_ReleaseTEAM_
body: All versions of Confluence Server and Data Center are affected. You should look at the advisory page to upgrade to the latest version of 7.13.

<https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html>

comments: author: Frank Morales
body: Got it.Thanks!


Tags: confluence-server

cve-2022-26134

server
How to disable the possibility to navigate among spaces in anonymous access?
Asked by ffhirata:

Hi all,

I enabled anonymous access of some spaces for different audiences, for instance church, personal projects and family. When I share the link, the confluence pages has the possibility to change to other spaces. Why this possibility? They are different spaces.

<br />

What would I expect?  
shared link: <https://example.atlassian.net/wiki/spaces/SP/overview> =\> for personal projects with my family  
shared link: <https://example.atlassian.net/wiki/spaces/XY/overview> =\> for projects with my workers

I don?t want that confluence in anonymous access shows all spaces that I have created and allow navigate among them.  
Is it possible to change the menu to avoid navigation among spaces and remove the link in the image of confluence logo?


Answers:
author: Brant Schroeder
body: [@ffhirata](/t5/user/viewprofilepage/user-id/2836482) if a space is anonymous then anyone can access it. If you want to restrict a space you would need to have individuals login.

comments: author: Brant Schroeder
body: [@ffhirata](/t5/user/viewprofilepage/user-id/2836482) if this answered your question can you please accept the answer to help others?


Tags: cloud

confluence-cloud
Security patch for Confluence version 7.4.17
Asked by Karine Turcotte:

Is the security patch for Confluence version 7.4.17 submitted in the last security advisory is also covering version 7.4.6 ?


Answers:
author: Andy Heinzer
body: I'm not sure I understand your question. If you are running 7.4.6, this version is vulnerable as per the [recent security advisory](https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html) for Confluence Server and Data Center. We recommend upgrading to a version that contains this fix, such as 7.4.17.

Confluence 7.4.x is the previous generation of our [Long Term Support releases](https://confluence.atlassian.com/enterprise/long-term-support-releases-948227420.html), while 7.13.x versions are the current LTS release. With these LTS editions, Atlassian will provide critical bug fixes throughout their 2 year support window.

comments: author: Karine Turcotte
body: Thanks Andy, You are right my question was not super clear :) After looking it up I think what's best for us is to upgrade to 7.13.7.


Tags: confluence-server

cve-2022-26134

server