Epics are not appearing in the Epic panel on backlog for a custom board
Asked by marianne_franco:

I have a new project and I have created two Scrum boards. The boards are differentiated by a custom field for team. In my filter for the custom board, I have selected the custom fields corresponding to each team. The issues are displaying on the board, however the epics do not appear in the Epic panel in the backlog view. I have no idea what to add to the board filter to make this happen. How do I get them to appear?


Answers:
author: Bill Sheboy
body: Hi [@marianne_franco](/t5/user/viewprofilepage/user-id/5549608) -- Welcome to the Atlassian Community!

Do you want all of the epics to appear in the backlog's epic panel or do you only want the ones associated with each team's value in that custom field?

If you want all of the epics to appear, perhaps change each filter to include epics or your team selection:

```
project = yourProjectName
 AND (
  issueType = Epic
  OR yourCustomField = "team A"
 )
 ORDER BY Rank ASC
```

If you instead only want epics associated with a particular team, try setting the custom field for the epics also.

Kind regards,  
Bill

comments: author: marianne_franco
body: Thank you Bill! To answer your question, I have the epic and associated stories populated with the custom fields for the team. So For Team A, the epics and stories have the Team A custom field. When I edit the filter for the board, all of the epics and stories appear in the issues view. But when I look at the backlog for the team, the epics panel doesn't show them. So it sound like I just need to add a condition for Issue type to = Epic


author: marianne_franco
body: I only want Team A's epics to appear on Team A's board and Team B's epics to be on Team B's board.

I modified the Query to this:

project = my project AND issuetype = Epic OR cf\[12000\] = Team A ORDER BY Rank ASC and nothing showed up, it filtered out everything.

So I am back to my original query: project = my project AND cf\[12000\] = Team A ORDER BY Rank ASC

I just need the epics to appear in the Epic panel, and they are not. I've tried both AND and OR, and it will show epics from the other board.


author: marianne_franco
body: Update: I originally cloned my epics from another project into this new project and board, and adding an epic manually does appear on the Epic panel in the backlog. So there is something wrong with the way that I cloned, perhaps. Thank you for the help!


author: Bill Sheboy
body: Hmmm...If you had the Epics assigned to the team with the custom field, the basic filter should have worked:

project = "*my project"* AND cf\[12000\] = "Team A" ORDER BY Rank ASC

If you run that filter standalone from the top navigation Filters \> View All Issues do you see what you expect?

After you updated the filter, did you refresh the page before checking the backlog?


author: marianne_franco
body: If I run a filter all issues appear correctly. For some reason the epic that I cloned does not appear in the Epic panel, only in an issue search. If I add one manually, it appears.


author: Bill Sheboy
body: I recommend comparing the cloned issue and its source issue to find what is different between them; that may indicate which field is preventing the filter from picking up the issue.


Tags: cloud

jira-cloud