youngmon/atlassian-qna huggingface dataset:
Unable to change email address
Asked by Deepa Srinivasan:

I have been using Trello with my company's email address. After an acquisition, our email addresses changed and the new parent company started managing our Atlassian account access with our new email addresses.   
I need to change the email address for the Trello account to be the new one. The issue is Trello says my company has to manage but my company already has the new email address so there is no need to change it. I do not have access to the old email address even though I use it to log into my Trello account.   
I am not sure who can fix this.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Deepa Srinivasan](/t5/user/viewprofilepage/user-id/4905418) ?

Welcome to the Community! I'm sorry to hear you're having a problem with changing your email address attached to your account.

Just to clarify, you are not able to change the email address you use to log into Trello by going to your account settings page at <http://trello.com/my/profile> and clicking on Profile \& Visibility. Then selecting Change email address from the Contact section?

If so, a potential way to solve this would be to set up a new account with the new organizational email address and then look to merge the old and new account. See below the steps from Trello...

1. Log into the account you do not wish to use anymore.
2. On each board, invite your other user (the one you intend to keep using) and make that user an admin of that board. If you're not an admin of the board, simply invite the user to the board.
3. For each Workspace, invite the other user to the Workspace.
4. Log out of Trello or optionally [delete the Trello account](https://help.trello.com/article/749-deleting-your-trello-account) that you no longer wish to use.
5. Log in as the user you wish you keep using, who should now have access to the first user's boards and Workspaces.
6. If you would like to use a different email address for your account, [you may change the email address on your account](https://help.trello.com/customer/portal/articles/1630469-adding-account-credentials).

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: Vincent
body: Sorry, this is not acceptable. I don't think that you realise the workload required to perform the above tasks for all boards.

Are you saying that we can't change email address with Trello ?


author: Shweta Suhas Joshi
body: I am looking for the same.

I am changing my personal email address (that no longer exists) to a company email address. On changing it through the Manage Account settings, I do not receive any confirmation email on the new email address.

This approach is not feasible, as the existing user is associated with a hundreds of cards and doing this would just mean changing every single one of them with the new user. We cannot lose this information.

Sorry, but we need to be able to change the email address for the same account. Is there anything that can be done?


Tags: account

email
?Uh oh, something went wrong? message I get when trying to add TeamGantt to a Trello board
Asked by Jorge:

Hi there, thank you for any help!

I am trying to set up the TeamGantt power-up Trello.

I had a pre-existing TeamGantt account, but when I signed in via the enabled power-up on Trello, Trello just tells me "Uh oh, something went wrong" and that's it. I have tried resetting the TeamGantt password but Trello gave me the same response.

What might be the solution to this?

I have tried all the solutions from an older question on this same matter but nothing works.

Thanks!!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Jorge](/t5/user/viewprofilepage/user-id/4904851) ! Welcome to the community :) Someone from the community might be able to help out, but have you reached out to TeamGantt support? (support@teamgantt.com). It might be more of a them issue rather than a Trello issue. In the meantime, maybe try from different browsers or an incognito browser?
Is there a power-up I can use in Trello for "recipes" or procedures for a task
Asked by Maria Isabel Lopez - Vera Cruz:

Hi, is there a power-up I can add to our Trello work board for team members to follow a certain procedure/process for a particular service/task that a client avails of?

For example:

Task: Change Oil

Team member will look into a power up that is categorized by make, model, then services (change oil) below it for a particular check list to follow?

Hope I am clear about this :-/


Answers:
author: milynnus
body: [@Maria Isabel Lopez - Vera Cruz](/t5/user/viewprofilepage/user-id/4904409)

You probably do not need to have a power up to do that. Trello automation will be able to set a checklist onto your card based on conditions you set...so for example, if there are 3 conditions to be met and these are custom fields when all of the are completed (eg. by a supervisor) you can have Trello create a checklist on the card. You can then assign the card to the person.

There are many ways to handle this. It will depend on your workplace processes.
Sorting a list also update the last updated timestamp of all cards.
Asked by Bo Hu:

I rely on the last update time of cards to filter the ones that were updated in previous week. However, the value becomes unreliable as it may be changed by sorting action on a list.

Is there a way to prevent this behavior?


Answers:
author: Lara
body: Hi Bo,

Thanks for reaching out!

I'm afraid there isn't a way to prevent this behaviour. When you sort a list, cards are moved to their respective place, which is counted as a card action.

That said, I definitely understand where you're coming from, so I've passed this feedback on to our product team.

All the best,

Lara  
The Trello Team
Tax exempt - trying to get a refund
Asked by Jessica M Rotolo:

Case: CA-1786257

Hello, I've been trying to get a tax refund since my account was updated to tax exempt status. I have been told that you will need to cancel my account, downgrade it to a free account, and then rebill everything again. I've been told also that this "shouldn't" erase all the work that me and my team have already put into the workspace, boards, etc., as long as the account and workspace is within the limits of a free account. However, it is not. I don't want to take a chance that I'll lose all the work we've done thus far.

Can't I just get a refund of the tax? It seems like quite a process to just get $31.05 in taxes refunded, and possibly lose my work.

Thank you.


Answers:
author: Alex W
body: Hey [@Jessica M Rotolo](/t5/user/viewprofilepage/user-id/4905441) - I can see you raised a ticket about this internally that you have mentioned. We cannot support billing issues over the Community. Can you please reply to the ticket you've raised?


author: Laura Holton _ACE Rotterdam_
body: Hi [@Jessica M Rotolo](/t5/user/viewprofilepage/user-id/4905441) ?

Welcome to the Community! I'm sorry to hear you've been having some issues, unfortunately this is an accounts / billing issue that you will need to go through Trello's support to raise which you can do here \>\> <https://trello.com/en-GB/contact>

They should be able to walk you through it and make sure nothing is lost. The only elements you may potentially lose is anything that is using features not available on the free plan. Again support should be able to clarify with you if this will happen.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
Sorting cards with Checklist items by their date, within the list
Asked by KOHESION:

I'd really like to know how to create an automation for the following...to sort my lists via their advanced checklist item dues dates on each card. Also, I want each day for those overdue checklist items to be pushed to either 'today' or maybe a new list of unfinished tasks. Surely this can be done?!!


Answers:
author: Carlos Garcia Navarro
body: Hi [@KOHESION](/t5/user/viewprofilepage/user-id/4264061) ,

I wonder if this other post can help: [https://community.atlassian.com/t5/Trello-questions/Order-checklist-by-due-date/qaq-p/1378801#:\~:text=To%20change%20sorting%2C%20just%20click,to%20set%20it%20every%20time](https://community.atlassian.com/t5/Trello-questions/Order-checklist-by-due-date/qaq-p/1378801#:~:text=To%20change%20sorting%2C%20just%20click,to%20set%20it%20every%20time).

You can use Butler to sort, update set, filter and automate fields.

comments: author: KOHESION
body: Thanks Carlos, but unforunately not. Advanced checklists are not sortable by overdue dates via butler. this will take some help with coding.


author: milynnus
body: [@KOHESION](/t5/user/viewprofilepage/user-id/4264061)

I have sent you a reply to your email enquiry. Thanks


Tags: automation

checklist

due-date
HELP! I cannot log in due to no longer having access to my old email
Asked by rachel:

1. Created Trello account with a work email
2. Attempted to change account email to personal
3. Now it won't let me log in with either email
4. Sends all password reset emails to old work email which I can no longer access
5. Really need to access all my boards :/


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@rachel](/t5/user/viewprofilepage/user-id/4903738) ,

welcome to the Atlassian community!

Based on that article <https://help.trello.com/article/743-recovering-your-trello-account> , you can't do that.

You don't use that email anymore {#toc-hId--556484745}
------------------------------------------------------

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

Hope this helps,

Fabio


author: Jimi Wikman
body: Are you the only admin on your board, or can someone else help you with this?

Are you on bad terms with your old company, or can you request a temporary setup of your old mail account, or ask that mail to it is redirected for you to complete the recovery?
How to create master calendar for all boards and all task deadlines
Asked by Dan Morse:

I have have multiple boards, with multiple cards, and for each card I use checklists with due dates. How do I create one calendar that shows all those checklist due dates?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Dan Morse](/t5/user/viewprofilepage/user-id/4903590) Advanced checklists in workspace calendars aren't supported yet, but I see it requested a lot in this forum. I'd suggest[submitting a feature request](https://trello.com/contact#/) to bump it up!  

In the meantime, here are some alternatives alongside what milynnus suggested:  

1. Planyway gives you a calendar and timeline view of cards and checklist items. You can add multiple boards to your calendar/timeline as well (this is a paid feature).  

2. Automatically consolidate all cards into a master board using [Unito](https://trello.com/power-ups/595e989fa8f137d2af456fd4) and use the calendar view from that board. This is also a paid solution.  

3. Sync all boards into GCal or Outlook calendar. This is a free option, but the sync time isn't live (see details in this guide: <https://help.trello.com/article/811-viewing-cards-in-a-calendar-view>)


author: milynnus
body: [@Dan Morse](/t5/user/viewprofilepage/user-id/4903590)

Since due dates can be added, changed, removed or item marked completed anytime, the only way to track them would be via webhook at the board level. To have a common calendar the changes from all the boards would have to be centralised. If the boards are in different workspace it would be an even bigger challenge.  

Is there a COTS solution ? I am not aware but someone here might know. Try Blue Cat, they are big into reports so they might have something for item due dates across boards.   

My item alert system/project uses webhooks and a cron to send alerts to the card as comments with @username or @card depending on item assignment.

In a sense the data is there to build a 'calendar' for the all items across any board. Technically, there is no reason to display a timeline of the records on thing like Steamlit.   

Then project is built on Deta with python. The documentation is available <https://github.com/xu2xulim/Trello-Item-Alert>

Given the every small amount of data here's screenshot of Streamlit Timeline component with the test data that I have (looks like there is potential for an app for Trello boards) :

![Screen Shot 2022-05-01 at 1.05.29 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/195388i28D342EF8D8E4F74/image-size/large?v=v2&px=999 "Screen Shot 2022-05-01 at 1.05.29 AM.jpg")
Email address associated with previous clients Trello boards
Asked by Jane Thatcher:

Hello, I have a main email address, and would like to set up Trello.

I had, however, forgotten I used my own email address several years ago, when working for another company.

How can I delete all that is currently under my email address, including my former employer boards, and set up new Trello Boards to use for my current work going forward - without any connection to my old client.

Thank you, Jane


Answers:
author: Alex W
body: Hi [@Jane Thatcher](/t5/user/viewprofilepage/user-id/4903685) - you can only delete your account by logging in with it, then deleting it over at <https://id.atlassian.com/manage-profile/profile-and-visibility>

Or, you could just delete all your boards and workspaces (if you're the admin of them). If you want to completely wipe your account though, deleting it is the best way forward, but you'll need to wait the 14 day grace period.
Pipeline: Unique step ID when retriggered
Asked by John C:

We are using *$BITBUCKET_BUILD_NUMBER* to identify our test runs in cypress, however if we retrigger a step then the *$BITBUCKET_BUILD_NUMBER value is the same.*

Is there any built in variable that will give us the run number as well, or a unique identifier per step run?


Answers:
author: Theodora Boudale
body: Hi [@John C](/t5/user/viewprofilepage/user-id/3893610) ,

Is your use case re-triggering failed steps of a pipeline via the UI?

There is a unique identifier per step, you can use $BITBUCKET_STEP_UUID.

Please note though that when you rerun a failed step, the rerun will have a different $BITBUCKET_STEP_UUID than the original one.

It is therefore not possible to keep track of the run number in this case, since the step UUID changes. But you have a unique identifier for this step via $BITBUCKET_STEP_UUID.

Is this something that works for you?

Kind regards,  
Theodora

comments: author: John C
body: Thanks Theodora,

That would work, as a work around we generate a random number and append it to the buildID so this is the same and allows us to use a built in ID.


Tags: bitbucket-pipelines

atl-pipelines

bitbucket-cloud

cloud

cypress
How to See Disk Usage
Asked by Carla Rogers:

I was thinking that since there is a limit on the amount of storage an account can use, it would not be the worst idea to look to see how much disk my repos are using.

Unfortunately, in the course of my experience, I have had no occasion before now to discover or learn how this is accomplished. I spent several minutes poking through the web app looking for the information. I also attempted to locate the information using my favorite search engine. Unfortunately, I found no success.

Any hints?


Answers:
author: Theodora Boudale
body: Hi [@Carla Rogers](/t5/user/viewprofilepage/user-id/4316970) and welcome to the community!

The storage limits we have in Bitbucket Cloud are on a repo basis:

* <https://support.atlassian.com/bitbucket-cloud/docs/what-kind-of-limits-do-you-have-on-repositoryfile-size/>

We don't have any limit on the total storage of all repos belonging in a workspace, just on the size of each repo.

The limits mentioned in the doc above concern the size of the Git repo (without Git LFS included).

In case you have repos that use Git LFS, there is a limit on LFS (in total, for all repos in that workspace), depending on the workspace's billing plan:

* Free plan - 1 GB LFS
* Standard plan - 5 GB LFS
* Premium plan - 10 GB LFS

It is always possible though to add an extra 100 GB of LFS on the workspace for $10 per month.

* <https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/>

If you want to ++find the size of a certain repository++ , you can open it in Bitbucket UI, from the left hand column select **Repository settings**, and the page that opens shows you the repo size, and also the size of LFS (if used in the repo).

We don't show the total size of all repos owned by a workspace, but as I said, we don't have a limit on that.

We do show though the total size of LFS used by repos in a workspace. In order to find this, you can open the workspace in Bitbucket UI, from the left hand column select **Settings** \> **Git LFS**. This page will show you how much Git LFS is used by all repos of that workspace, how much is available, and also which repos in this workspace use Git LFS.

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
kubectl create aws eks ConfigMap
Asked by Nikolai Zhukov:

Hi!

How i can run command in bitbucket pipeline for aws eks cluster?

kubectl create configmap $API_CONFIG_MAP --from-literal VIRTUAL_HOST_API=$VIRTUAL_HOST_API --from-literal APP_KEY=$APP_KEY -n $API_NAMeSPACE

Where API_CONFIG_MAP , VIRTUAL_HOST_API , APP_KEY it is test deployment variables?

Or it is possible just kubectl apply?

I read this documentation

<https://bitbucket.org/atlassian/aws-eks-kubectl-run/src/master/>

It is not wokring for me

- pipe: atlassian/aws-eks-kubectl-run:1.4.1

variables:

AWS_ACCESS_KEY_ID: ${AWS_ACCESS_KEY_ID}

AWS_SECRET_ACCESS_KEY: ${AWS_SECRET_ACCESS_KEY}

AWS_DEFAULT_REGION: ${AWS_REGION}

CLUSTER_NAME: ${CLUSTER_NAME}

KUBECTL_COMMAND: "create"

KUBECTL_ARGS: configmap $API_CONFIG_MAP --from-literal VIRTUAL_HOST_API=$VIRTUAL_HOST_API --from-literal APP_KEY=$APP_KEY -n $API_NAMESPACE

DEBUG: "true"


Answers:
author: Nikolai Zhukov
body: - pipe: atlassian/aws-eks-kubectl-run:1.4.1

variables:

AWS_ACCESS_KEY_ID: ${AWS_ACCESS_KEY_ID}

AWS_SECRET_ACCESS_KEY: ${AWS_SECRET_ACCESS_KEY}

AWS_DEFAULT_REGION: ${AWS_REGION}

CLUSTER_NAME: ${CLUSTER_NAME}

KUBECTL_COMMAND: ' create configmap $API_CONFIG_MAP --from-literal VIRTUAL_HOST_API=$VIRTUAL_HOST_API --from-literal APP_KEY=$APP_KEY -n $API_NAMESPACE'

DEBUG: "true"


Tags: aws

bitbucket-pipelines

cloud

kubernetes
Serverless deploy pipe is not packaging service according to include/excludes
Asked by Alejandro Torroella:

I have two serverless.yml for two different services, my project structure is as below:

* src
  * auth
    * handle.js
    * serverless.yml
  * service
    * index.js
* serverless.yml

my bitbucket-pipeline.yml looks something like this:

```
pipelines:
  branches: 
    master: 
      - step: 
          name: Deploy Authorizer 
          caches: 
            - node 
          script: 
            - pipe: atlassian/serverless-deploy:0.2.2 
              variables: 
                CONFIG: "./src/auth/serverless.yml"
                [AWS_CREDS]


      - step: 
          name: Deploy to Production 
          deployment: production 
          caches: 
            - node 
          script: 
            - npm install 
            - pipe: atlassian/serverless-deploy:0.2.2 
              variables: 
               ?[AWS_CREDS]
```

My auth/serverless.yml has this in it:

```
package:
  include:
     - handler.js
```

My service and auth lambdas get deployed successfully, but the zipped package for my auth lambda includes my entire project, even with the package/include specifying that I only want that one handler.js file included.

This causes issues when the lambda is deployed since the serverless.yml specifies the handler path relative to the serverless.yml, but once it's in AWS with all the extra project files, the relative path breaks and it can't execute the code in handler.js

Right now, this seems like a bug because when just doing a:

```
serverless package
```

in my auth directory, the handler.js is correctly the only file that's in the zipped package. But through the bitbucket pipe, it ignores the include option and shoves everything in there.


Answers:
author: Halyna Berezovska
body: [@Alejandro Torroella](/t5/user/viewprofilepage/user-id/4316650) I suspect it includes your entire project because you're located not in auth directory before executing pipe, but in the root.

So by default, serverless packages your entire project.

Based on this I can propose you either change directory by cd-in to the right directory before pipe execution or do not package if that satisfy your requirements and deploy from a directory (See subscection \`Deployment from a pre-packaged directory\` <https://www.serverless.com/framework/docs/providers/aws/cli-reference/deploy/>).

We are looking forward to hearing from you, if that would work for you, otherwise we will try to reproduce and find the answer together or to make some change to make it more adaptable.

Regards, Galyna


Tags: bitbucket-pipelines

cloud

lambda

server
I'm not receiving verification emails from Atlassian
Asked by estebanddlp:

I've tried to log in to my account but is impossible because I don't receive the verification code to validate my account.

The issue is on "esteban.delapena@mangoodev.com" account. Currently, I'm logged in with another one because to ask for help I have to be logged, but I can't do it because I don't receive the verification code (lol), so.. is impossible to ask for support with this issue!

Please, I need some help (as soon as possible) cause I need (and want) to work.

Thanks!


Answers:
author: Theodora Boudale
body: Hi [@estebanddlp](/t5/user/viewprofilepage/user-id/4316246) ,

I checked in our system and I saw two hard bounce events for this email with the message:
> 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at <https://support.google.com/mail/?p=NoSuchUser> b50-v6si2518727eda.181 - gsmtp

It looks that we attempted to send an email at a time when the email account was not operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please try to resend the verification email now?

A new one needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,  
Theodora


Tags: account

bitbucket-cloud

cloud

jira

verify