youngmon/atlassian-qna huggingface dataset:
Automation: Creation of Jira account via Jira Service Management
Asked by JB Rivero:

Hello,   

Is it possible to create a automation where when our users login on our service management portal, they have the option to create their own Jira account/Jira account for other people.  

We are currently using Jira Cloud Jira Service Management Cloud


Answers:
author: Fazila Ashraf
body: Hi [@JB Rivero](/t5/user/viewprofilepage/user-id/5400265)

Welcome to community!

By Jira account, you refer to user provisioning right?

Try rest api call <https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-post> and use that in the Automation web request action.


author: Marc - Devoteam
body: Hi [@JB Rivero](/t5/user/viewprofilepage/user-id/5400265)

Welcome to the community.

Anyone is able to create an Atlassian account, but to get access to your instance only site or org administrators are able to grant access and licenses to your Cloud instance.

See the following article on [what-are-the-different-types-of-admin-roles](https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/)

To achieve what you want, you should give anyone full admin, but this will mean that every user is able to create, edit and delete anything in your Cloud instance in any Jira product, or in other product that you use as they can grant themselves access.

And it can also lead that you run out of license and your products become read-only, until you remove license or upgrade your license tier and all marketplace apps that you use.

This is bad practice, don't do this.

Take your admin responsibility.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customize attachment field
Asked by Pavel ?ech:

Is there any possibility to customize look of attachment field?

For example:

- add description below the field

- modify text inside the field - "Drop files to attach, or browse"

Thanks

Pavel


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Pavel ?ech](/t5/user/viewprofilepage/user-id/5239043)

with Standard JSM you cannot modify the attachment field itself. In the portal view you can add descriptions though. You need to modify the Request types where the field appears.

Project settings \> Request types \> Edit fields \> Field help

That's additional text that appears in the Request the customer sees.

For the internal view (Agent view) you would need ScriptRunner or another plugin to modify system fields.


Tags: jira-service-management

jira-service-management-server

server
Post JIRA Attachment to external API as multipart/form-data
Asked by Mohamed Saad Taha:

Dears,

I am using jira datacenter automation to sent attachement as multipart/form-data

How can I achieve this ?

BR,


Answers:
author: Eugenio Onofre
body: Hi [@Mohamed Saad Taha](/t5/user/viewprofilepage/user-id/4963037)

I would suggest the below steps:

1. **Add a 'Send Webhook' Action**: After the trigger, add an action to send a webhook.
2. **Configure Webhook Details** :
   * **Method**: Choose "POST".
   * **URL**: Enter the URL where the attachment should be sent.
   * **Headers** : Set the `Content-Type` to `multipart/form-data`.
   * **Body** : Here's where things get a bit tricky. You need to construct the body of the request to include the attachment. Typically, this would involve referencing the attachment in a way that the receiving server can understand and process it. Use smart values to reference the attachment. Jira smart values allow you to access and manipulate issue data, including attachments.  
     The body of the request should follow the `multipart/form-data` format. You might need to write a script or use an integration tool if the automation rule interface doesn't support this format natively.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: Moheeb Qupty
body: Hi [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586)

Can give example of how this is implemented in the a webhook request form in Jira?

If we put the `Content-Type` as `multipart/form-data`

How the body format? is it JSON/XML?

Thank you.


Tags: jira-service-desk-server

jira-service-management

jira-service-management-server
How to change or edit this "What can we help you with?" line which is showing in help center portal
Asked by Abiram M:

Hi All,

How to change or edit this "What can we help you with?" line which is showing in help center portal


Answers:
author: Marc - Devoteam
body: HI [@Abiram M](/t5/user/viewprofilepage/user-id/5400128)

Welcome to the community

1. Go to **Settings** () \>**Products** \> **Jira Service Management** \> **Configuration**.
2. Under **Customize your help center** , select **Manage look and feel, announcements and login messages**.
3. From the customization panel that opens up, select **Add a login message**.
4. Add a title and message.
5. Select **Add a translation**if you would like to make the login message available in multiple languages.
6. Add a title and message and select **Save changes**.


Tags: cloud

jira-service-management

jira-service-management-cloud
dates to be synced between JSM and JWM to show it on JWM calendar. How can this be done?
Asked by shivani shirguppi:

dates to be synced between JSM and JWM to show it on JWM calendar. How can this be done?


Answers:
author: John Funk
body: Hi Shivani,

Only JWM issues can be shown on the JWM calendar. So you would need to clone/duplicate the JSM issues to the JWM project (and then you can link them for updates).


Tags: cloud

jira-service-management

jira-service-management-cloud
external user
Asked by Nada Alahmadi:

Hello,

Is there a solution to this issue? I want to create a project that is visible only to external users that outside the company, not internal users. I also don't want other projects that are visible to internal users to be shown to external users.


Answers:
author: Marc - Devoteam
body: Hi [@Nada Alahmadi](/t5/user/viewprofilepage/user-id/5222216)

Create 2 different groups of users.

Create a separate permission scheme for the project that is for external, make sure only the external user group has browse permissions and al other required permissions.

Make sure all internal projects have a permissions scheme that doesn't provide the external group the browse permissions in the permissions schemes used for the projects.

comments: author: Nada Alahmadi
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thank you for your answer

Can you be more specific please ?


author: Marc - Devoteam
body: Hi [@Nada Alahmadi](/t5/user/viewprofilepage/user-id/5222216)

You can find information on Jira permissions and permission schemes in the following documentation

[manage-project-permissions](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/)

[jira-permissions-general-overview](https://confluence.atlassian.com/jirakb/jira-permissions-general-overview-625902332.html)


Tags: cloud

jira-service-management

jira-service-management-cloud
making at least any one field as mandatory between Service Line and Industry fields, both should not
Asked by shivani shirguppi:

making at least any one field as mandatory between Service Line and Industry fields, both should not be blank.

How can we do it in JSM Request form?

Both the fields should not be required.


Answers:
author: Marc - Devoteam
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

What is your current setup?

How do you want the form to work, what current field type are you using?

Can you please provide more information, this will help the members of the community, as this is not Atlassian Support, but a forum of Atlassian addicts who try to help other Atlassian product users.

comments: author: shivani shirguppi
body: Field type for both the fields are Dropdown field [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Both the fields should not be mandatory and both sould not be empty. Any one field should be filled while raising the request


author: Marc - Devoteam
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

What I would do is use an extra field in you form, as an example, use a radio button field with the options; Service Line and Industry

Then add 2 sections in you form and set for both sections a condition, based on the option selected in the radio button field.

[See documentation on sections](https://confluence.atlassian.com/jirakb/using-conditional-logic-with-forms-1167693620.html)


Tags: cloud

jira-service-management

jira-service-management-cloud
Searching in Assets
Asked by amrita.sodhi:

Is there a way to search (say all assets allocated to a user) across multiple objects\\Schemas?


Answers:
author: Paul Ceronio
body: Does anyone know of any way **using the "Search" function to search across multiple object schemata?**

The way it looks to me at the moment is that you can only search in one object schema at a time, even using the "Assets \> Search for objects" function.

Would be an absolutely useful option for users who do not know in which schema the object was created.


author: Suzi Firth
body: Hey,

The answer is yes, however I setup an employee schema in order to do this.

Each asset object has an employee object reference attribute on it, that connects to the employee record.

When I look up an employee in the schema, I can then see all incoming references for mobile, laptop, etc associated to them.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Project invite config
Asked by gregory_wallace:

Hello All,

I'm frustrated because i'm learning cloud and most of my exoerience is in DC. Can someone please tell me step by step how to find project invite information in JSM? I need to be able to go to ABC project in JSM and then see what configured. Then, i need tobe able to see how those project invites consume licenses.


Answers:
author: Rilwan Ahmed
body: Hi [@gregory_wallace](/t5/user/viewprofilepage/user-id/5348425) ,

If you are adding users under "**Invite Team**", then a license is consumed. It is actually adding a agent to your project.

To add customers or Organization, go to**Customers** in the project left side bar and add them

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/299272i5B6C9895A0A44999/image-dimensions/238x85?v=v2 "image.png")

<br />

To know who are part of your Project's agent list (licensed users), then go to project settings --\> **People**.

comments: author: gregory_wallace
body: [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)

Thank you for you help. I appreciate it.


author: Jack Brickey
body: Hi [@gregory_wallace](/t5/user/viewprofilepage/user-id/5348425) , I'm not quite following. Going to your last question, Customers are free and agents are paid licenses. The way that you invite Customers via the **Customers** screen. Agents are added via the **Invite team** screen. You ask about seeing what is configured in a project, can you elaborate? Project configuration is under Project settings.

comments: author: gregory_wallace
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/901734) Thanks for the feed back! I got the infomation that i need for you and another another comment!


Tags: cloud

jira-service-management

jira-service-management-cloud
Subtask named with Parents Creat Date showing wrong date
Asked by Tuarn McInerney:

Hi Community

I have a process (PIR) that creates a child task and draws a summary from the task create date:

Post Incident Review - {{issue.created.format("dd/MM/yyyy")}}

However, this sometimes creates a date 1 day behind the parent's task create date.

I have ensured our global settings are correct but simply cannot think of how it is dating the parents create date is older than it is.

Any help on how to look into this would be great.

Regards


Answers:
author: Marc - Devoteam
body: Hi [@Tuarn McInerney](/t5/user/viewprofilepage/user-id/5287084)

Are you able to share more detailed information based on occurrence with an issue and the automation rule or script you're using?

This will help community members with more detail of your current issue.


Tags: cloud

jira-service-management

jira-service-management-cloud
Pudo agregar incidencias de diferentes proyectos de Jira Software a un proyecto de Jira Work Managem
Asked by Claudia Beatriz Gonz?lez:

Actualmente lidero el trabajo de diferentes equipos (dise?o, desarrollo, etc )los cuales tienen sus proyectos creados en Jira Software y son gestionados por el equipo. Para poder tener una mayor visibilidad del producto, tiempos de entrega, dependencia, etc. cree un proyecto de Jira Work Management el cual configure con la opci?n de ser gestionado por la empresa.

El problema que presento es que no puedo agregar las incidencias de los proyectos de Jira Software al proyecto de Jira Work Management, para poder visualizar todo en un solo tablero y cronograma. Me pueden explicar como puedo hacer esa configuraci?n ?


Answers:
author: Jack Brickey
body: hi [@Claudia Beatriz Gonz?lez](/t5/user/viewprofilepage/user-id/5399542) ,

Para que puedas crear un tablero que represente los diversos proyectos gestionados por el equipo. Lo que debes hacer es elegir tu perfil personal como "Ubicaci?n" en lugar de seleccionar un proyecto. Simplemente cree un tablero basado en un filtro que cubra los diversos proyectos, por ejemplo. Proyecto en (A, B, C)

comments: author: Jack Brickey
body: Tambi?n podr?as considerar usar un panel de control.


author: Joseph Chung Yin
body: [@Claudia Beatriz Gonz?lez](/t5/user/viewprofilepage/user-id/5399542) -

Welcome to the community. I agreed with [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) suggested. You can utilize a custom dashboard/boards with custom saved filter query to pull content from one of more projects. This is a great way to present to your users on viewing all the interested issues for issue management.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Why am I getting a "To avoid deactivation, add payment details" message? I am using "Free version"
Asked by Voltaire Taguinod:

I have been using JSM Free Version "always free for 3 agents", for almost a year now.

When I logged in today, I am getting a notification banner that says "Your Jira Service Management special offer is ending soon. To avoid deactivation, [add payment details](https://admin.atlassian.com/s/e2a81879-e49b-4ef3-b75c-ce2fa8f1dbb2/billing/paymentdetails/add?requireAtlOrigin=true&atlOrigin=eyJpIjoiOGJhMGI3OTdjOTIyNDA3OWJiOTYwOWRjYzk3ODQxYTAiLCJwIjoiaiJ9)."

Has anything changed in the licensing policy over the last few days that we weren't made aware of?


Answers:
author: Rilwan Ahmed
body: Hi [@Voltaire Taguinod](/t5/user/viewprofilepage/user-id/5399920) ,

Welcome to the community !!

You could be using a standard trial plan. Go to Admin settings --\> Billing   
Check what is your plan.   
Click Manage and in next screen, change plan to **Free**

comments: author: Voltaire Taguinod
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) - that should be it, thanks!

Not sure how that happened, but I've changed from Standard to Free. I am still getting the banner, but I expect that to go away before the next payment cycle.

Thanks again.


author: Dan Breyen
body: Hi [@Voltaire Taguinod](/t5/user/viewprofilepage/user-id/5399920) welcome to the community. As of today, looking at Atlassian's licensing page, nothing changed. If I were to guess, you may accidentally have added a new Agent, so you have more than 3.

If you look under Settings / User Management, you should be able to see how many Agents are listed for JSM and see how many the system thinks you have.

Hope that helps.

comments: author: Voltaire Taguinod
body: I have checked, and can confirm that I only have 2 agents, and yet the banner still appears.

Not sure what is going on :(


Tags: cloud

jira-service-management

jira-service-management-cloud
Set SLA on Sub-task based on Parent's Issue Type
Asked by Mathew Lederman:

Is there a way to set the SLA on a sub-task based on the parent's issue type? It seems the JQL function of the JSM SLA tool can't utilize add-ons like ScriptRunner


Answers:
author: Mark Segall
body: Hi [@Mathew Lederman](/t5/user/viewprofilepage/user-id/4428557) - Unfortunately no. However, if you have Automation for Jira, you could maybe capture the parent issue type as a custom field, component, or label on the sub-task and then leverage that in your SLA JQL.


Tags: jira-service-management

jira-service-management-server

server
Recipient.name in a closure email
Asked by Scott:

Hi, when a ticket in jira service desk gets closed, it sends off an email, and it takes the $Recipient.name and also fills in the same name of adam@mobiletek.com. I dont see anywhere in Jira where Adam is setup ( He was a previous employee ). How can I get rid of that, and stop it from always using that name, and to just send a message to the person who opened the actual ticket? It must be getting it from somewhere.

Can I change it to the reporter?

thanks


Answers:
author: Mikael Sandberg
body: Hi [@Scott](/t5/user/viewprofilepage/user-id/5320082),

Welcome to Atlassian Community!

The first place I would look is under Project settings \> Customer notifications and the Request resolved notification to see if the email is in there.

comments: author: Scott
body: Hi Mikael, thanks for your response. I already looked there and dont see it anywhere.


Tags: cloud

jira-service-management

jira-service-management-cloud
JQL Question re Linked Issues
Asked by Peter Garcia:

Hello, I'm new here.

I'm looking to pull all issues that have a/any linked ticket that the ID/Key starts with "CAST".

Is this possible?

Thanks,

Peter


Answers:
author: Trudy Claspill
body: Hello [@Peter Garcia](/t5/user/viewprofilepage/user-id/5399253)

Welcome to the Atlassian community.

By "pull" do you mean you trying to construct an issue search filter?

When you say the ID/Key "starts with CAST, do you mean issues with keys like CAST-123 only, or would you also want to include issues with keys like CASTOFF-123? Is "CAST" the complete project key or just the first part of multiple projects' keys?

Would you want to include in your output issues from the CAST\* projects that themselves are linked to other issues in the CAST\* projects?

Are you working with Jira Cloud or Jira Server/Data Center?

Native Jira issue filtering functionality will not be capable of getting the results you want. Do you have or are you willing to purchase third party apps that will extend the issue filtering capabilities, like Adaptavist's ScriptRunner app? There are other apps that also extend the functionality.

comments: author: Peter Garcia
body: Hi Trudy. Thank you for replying:

By "pull" do you mean you trying to construct an issue search filter?

- Yes.

When you say the ID/Key "starts with CAST, do you mean issues with keys like CAST-123 only,

- Yes, the key is like CAST-123.

Would you want to include in your output issues from the CAST\* projects that themselves are linked to other issues in the CAST\* projects?

- No, We are only looking to get any issues from another project (project name = BAIT) that are dependent v(ia linked issues) on on CAST projects.

Are you working with Jira Cloud or Jira Server/Data Center?

- Not sure. How do I check this?

Native Jira issue filtering functionality will not be capable of getting the results you want. Do you have or are you willing to purchase third party apps that will extend the issue filtering capabilities, like Adaptavist's ScriptRunner app? There are other apps that also extend the functionality.

- Unfortunately this is not my call. I'll let the business know and inquire if they are willing to purchase 3rd party apps.

Thanks again.

Peter


author: Trudy Claspill
body: Jira Server/DC vs. Jira Cloud:

In Jira Server/DC many screens have the application version information at the bottom of the page. It can be found at the bottom of the Login screen and Dashboard screens and the text looks similar to this:

Atlassian Jira [Project Management Software](https://www.atlassian.com/software/jira) (v9.10.1#9100001

What do you want to do with the results of this query?

How often do you need to get this information?

Do you know if already have any third party apps available to you that extend the issue filtering capabilities?


Tags: jira-service-management
Someone has already added that SSH key
Asked by Wojciech Kochanowski:

When i try to add my SSH key to my account I get an error

"Someone has already added that SSH key"

How can I know what account is using this key?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There's no easy way to work this out, because the keys that belong to other accounts should not be shared.

If you shared the key with someone, you should know who. If you were given the key by someone, then you'll need to ask them.

In both cases, you should not be sharing the key.

If you don't want to spend ages chasing down the share, then you can (and should) create a new key for your account and use that instead.


Tags: bitbucket-cloud

cloud
Stopped receiving PR email notifications
Asked by Jasmin Caronan:

Hello!

Two months ago I was still receiving PR comments notification but suddenly it stopped. Missing out a lot of PR comments because of this. This is my current setting.

![Screenshot 2022-08-02 at 11.48.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/209038i09FF9777FCF058B6/image-size/large?v=v2&px=999 "Screenshot 2022-08-02 at 11.48.21.png")


Answers:
author: Patrik S
body: Hello [@Jasmin Caronan](/t5/user/viewprofilepage/user-id/4999085) ,

Welcome to Atlassian Community.

I checked our internal e-mail logs and see that several Pull Request e-mails were sent to your e-mail address today (Aug 3rd), and accordingly to our logs they were correctly delivered to your mail server.

In this case, could you please confirm if you are still facing the issue? Make sure to also check for the e-mail in your spam/trash folder just in case it ended up there.

Additionally, you will only receive notification from pull requests you created/interacted with, or your user was mentioned by another member. To receive notification from when another person creates/updates a pull request, you will have to either manually watch the pull request (open Pull request \> 3 dot icon \> Watch) or [watch the repository](https://support.atlassian.com/bitbucket-cloud/docs/manage-email-notifications-for-watched-objects/).

More details on how notifications work are outlined in the documentation below :

* <https://support.atlassian.com/bitbucket-cloud/docs/manage-email-notifications-for-watched-objects/>

Let me know in case you have any questions.

Thank you, [@Jasmin Caronan](/t5/user/viewprofilepage/user-id/4999085) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud