youngmon/atlassian-qna huggingface dataset:
confluence server mobile cannot connect to server
Asked by J?rgen H?rstrup:

We set up confluence server with apache as reverse proxy and trusted wildcard-certificates. We use port 443.

Safari connects just fine and suggests to use the confluence app which shows the error: "Can't connect to your site". Clients: iOS 11.4.1

Are there additional ports to open? Any suggestions?  


Answers:
author: J?rgen H?rstrup
body: Seems to be the fault of a plugin, which is meanwhile fixed by vendor.

Thanks a lot!

J?rgen


author: Zak Laughton
body: Hi J?rgen!

Since you are able to connect via browser, this rules out many of the common causes listed in the knowledge base article for this issue: ['Can't connect to your site' error in the Confluence Server mobile app](https://confluence.atlassian.com/confkb/can-t-connect-to-your-site-error-in-the-confluence-server-mobile-app-938025680.html).

However, the one thing I recommend trying is to try entering the address *without* http:// or https:// (the app will try both and add them for you). This has been known to fix this issue in the past.

If this doesn't work, could you let us know what error message is showing below "Can't connect to your site"?

Thanks!  
Zak

comments: author: J?rgen H?rstrup
body: Hi Zak,

sorry for the huge delay!

The address without http:// and https:// does not connect either.

The error message is "This could be because the URL is wrong, you need to use a VPN, or Confluence is not available."

If i try to connect to ip directly , it says "**Can't get a secure connection** Either there's a problem with your site's certificate, or you need to install the certificate on your device."

Which is expected as our certificate does not cover the ip-address. Nevertheless a connection seems possible and safari shows our login page.

Have a nice weekend!

J?rgen


author: Md Ejaj Ahammed
body: Is there any solution to this problem??


author: J?rgen H?rstrup
body: Hi, as mentioned in the entry from Aug, 15th 2018, the problem was in a faulty version of a plugin at that time.


Tags: confluence-server

mobile

server
Not all tasks displayed in Confluence
Asked by Vlad Chertes:

Hi,

It's more of an issue I'm facing and not a question, but I don't really know where to log it.

Recently I've started using the Tasks section from my Profile page in Confluence, and I've noticed that not all tasks are being displayed there, which are assigned to me. To be more specific, if a task has 2 assignee and my name is the second one (e.g. Do blabla - @colleagueName \& @myName ), then this task is not displayed in Profile -\> Tasks section (or if I add a Tasks Macro, I cannot see it there either).

Is anybody facing the same issue? Can someone guide me where to log a bug, if this is the case?

Thanks \& Regards.


Answers:
author: Thomas Schlegel
body: Hi [@Vlad Chertes](/t5/user/viewprofilepage/user-id/1187729),

this behaviour is described here:

<https://jira.atlassian.com/browse/CONFSERVER-26786>

Maybe you want to vote for the issue.

comments: author: Vlad Chertes
body: Thank you for the reply, this is the one. Added my vote to the list. Do you know how things work in these regards? How many votes a ticket needs for it to be taken into consideration? I see this one is since 2012 .. :P

Thanks again for the help!


author: Thomas Schlegel
body: There's an article about the workflow for suggestions:

<https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632>

And also a lot of discussion about that workflow


Tags: assign

task
Confluence Cloud Admin acces
Asked by Jan Mejor:

Is there a way to pass an admin (owner) rights to another user on cloud version if (do not ask why) you have lost the access to current one? Can it be done via support or we are doomed?


Answers:
author: Moses Thomas
body: [@Jan Mejor](/t5/user/viewprofilepage/user-id/1373970)I think you need to be Confluence admin to configure global permission, you will need to remove current admin from admin group and then add new admin to this group. Also see permission overview. <https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html>

best!

comments: author: Jan Mejor
body: Cheers! Solved.


Tags: administration

cloud

confluence-cloud
PageTreeSearch Macro does not find the space home page
Asked by Hans-Arno Wegner:

We use the search function at the side bar.

Default it uses the current page as search root, which isn't that useful for us. So I wanted to change this.

Basically it works fine with every page name I put in here:

*{pagetreesearch:rootPage=PAGE NAME}*

But only when I use the page name of our space home page the seachbar only tells:

*The selected space cannot be found. The selected root page could not be found.*

I tried out using *{pagetreesearch:root=PAGE NAME},**{pagetreesearch:rootPage=SpaceKey:KEY}, {pagetreesearch:space=KEY},* even added the line*{sv-pagetree}* which I found on a help page.

Always the same result.

What goes wrong?


Answers:
author: Sattesh M
body: Hello [@Hans-Arno Wegner](/t5/user/viewprofilepage/user-id/1701051),  

The following should work in using the name of the page root page of the Space.

```
????  {pagetreesearch:rootPage=<PAGE NAME>}
```

I tested this with my Space's home page, and it seems to work fine.

![pagetree1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/33080i8C74F1D2C79498DB/image-dimensions/259x137?v=v2 "pagetree1.PNG")

![pagetree2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/33081i87D1762D62BF803A/image-dimensions/266x151?v=v2 "pagetree2.PNG")

![pagetree3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/33082iF4EA1B10A2B3686E/image-dimensions/307x130?v=v2 "pagetree3.PNG")

Could you check if the case of the page is correct, and also where did we add the pageTree macro in.  

Do let me know if you have any questions.  

Cheers,  
Sattesh

comments: author: Hans-Arno Wegner
body: Hi Sattesh,

Thanks a lot for replying!

But as mentioned in my question I already tried this approach.  
I tried it with PAGE NAME and with KEY.  

I used the PAGE NAME of the page shown as root in the hierarchy of this space. Written the way it is shown as page title. I even tried out to use the browser adress compatible writing of the name instead.  
But always I get this cannot-be-found info whenever I search for anything.  
(Only if I put this root page as search root.)

For now, I gave up.  

Ciao  
Hans-Arno


Tags: confluence-server

search

server

space
Members are suddenly deleted/removed from a group. Urgent!
Asked by Yousaf:

Hello together,

I have a serious problem with Jira.

Users that are in a group just suddenly lose their permissions for a project and are automatically removed from the group. I have to add the user into the group again.

This has happened a about 5 times now in the last 2 weeks and can not go on like this.

I tried to solve it by making a new group and adding all the users. Gave it a new name and everyone in it the Service Desk permission. For some time it went well but just today in the morning another user lost his SD-permission.

Hopefully someone can help here. Thanks and best regards

Jira Server 7.8 btw.


Answers:
author: Alexey Matveev
body: Hello,

If your users are synced with an external system (Active Directory, from example). Then make sure that these users are not removed from these groups in this external system.


Tags: confluence-server

server
URGENT: Plugin update fails after upgrade to Confluence DC
Asked by Yohaan Sunny:

Hi,

We have just setup Confluence DC on AWS using the CLoudFormation template provided by AWS.

Migrated our existing confluence site and restored our database backup as well. The Data Center is up and running with no issues.

However, only one issue remains. We cannot seem to update the plugins from the plugin manager.

Checking the atlassian-confluence.log file I can see the error pasted below:

\[atlassian.confluence.cache.TransactionalCacheFactory\] handleCacheSynchronizationFailure Could not synchronise transactional cache \[com.atlassian.confluence.user.crowd.CachedCrowdUserDao.USER_CACHE\]. Attempting flush instead.

Caused by: java.io.IOException: unexpected exception type

We are in the middle of the migration process so it is quite critical.

Can someone please help?


Answers:
author: AnnWorley
body: Hi Yohaan,

The error you are reporting doesn't seem related to updating plugins. So we can take a closer look, I opened a support request on your behalf. You should receive an email from our service desk shortly.

Thanks,

Ann

comments: author: Yohaan Sunny
body: Hi Ann,

Thank you for responding.

It is resolved now. It looks like it was a bug. Logged in from a different system and it worked. Plugins have been updated. WIERD!

Still, would be good to know what this error log was for. Do you know what this error means? Just want to be certain before we go live with this.


author: AnnWorley
body: Hi Yohaan,

To find out what caused the error, please follow up with the support engineer who worked on your support request as they have a wider perspective from which to draw.

Thanks,

Ann


author: Paul_Pagel
body: I'm actually getting the same error on our recently migrated instance to Confluence DC:

```
2019-12-20 17:44:32,250 ERROR [Caesium-1-4] [atlassian.confluence.cache.TransactionalCacheFactory] handleCacheSynchronizationFailure Could not synchronise transactional cache [com.atlassian.confluence.user.crowd.CachedCrowdUserDao.USER_CACHE]. Attempting flush instead.
```

Could you please share some insight as to what causes this? There's multiple errors like this.


Tags: confluence-app

confluence-server

server
Exclude specific Accounts from "Recent Updates Dashboard" and "Confluence Changes E-Mail"
Asked by Mario Ofner:

Hey Guys,

I have a robot that is updating several pages in Confluence on regular basis. These pages are visible to many users in Confluence.

I would like to exclude these changes from the "Recent Changes Dashboard" and from the daily E-Mail "Confluence changes in the last 24 hours"

Can anyone help me with that please?

I did not find information, but that's maybe because i was not able to phrase my search correctly.

Thanks,

Mario


Answers:
author: AnnWorley
body: There aren't any settings in Confluence to filter out updates by certain users from the daily update email or from the list of changes on the Confluence dashboard.

To achieve what you are looking to do, you would need to:

* customize the email template: [Customizing Email Templates](https://confluence.atlassian.com/doc/customizing-email-templates-168001822.html)
* [write a user macro](https://confluence.atlassian.com/doc/writing-user-macros-4485.html) to show the filtered "recently updated" content, because the [Recently Updated Macro](https://confluence.atlassian.com/doc/recently-updated-macro-139519.html) lets you include specific users but not exclude them as it mentions, "Filter the results by author. The macro will display only the pages etc which were last modified by the author(s) you specify here."
* [Customize the dashboard](https://confluence.atlassian.com/doc/customizing-the-confluence-dashboard-169117112.html) to use your macro and not show the default All Updates stream


Tags: confluence-server

server
How to find who deleted a space in confluence
Asked by yunfeng wu:

one space has been deleted in our company, nobody know who did it.

It's terrible? Although we can restore it? I wonder who did it?


Answers:
author: Steven F Behnke
body: It should be in the audit log: <https://confluence.atlassian.com/doc/audit-log-829076528.html>

comments: author: yunfeng wu
body: thanks very much, i got it, haha


Tags: confluence-server

server
Confluence not starting up after reboot
Asked by Confluence Admin:

Hi everyone.  

I have done a clean install of confluence on a windows 2012 server a few days ago, then loaded in a bunch of documents.  

Today I came in and found I can't access it any more.  
I checked the logs and the server did a reboot (windows updates) and I suspect that is whats caused something to break.  

I have checked the confluence logs and I can't find anything to hint at what has happened.  

I have tested netstat and can confirm that the ports are open.  
and can see the service running in my task manager processes.  

Any ideas what I can try next?   
Tempted to just do a rebuild, but dont want to loose the data I have already loaded into the system.

Thanks in advance.


Answers:
author: Confluence Admin
body: I finally managed to figure it out  
Forgot there was another log section and found reference to the database password.  
Not sure why that would have changed, but setting a new password seemed to fix it.  

<br />

comments: author: AnnWorley
body: Thanks for following up to share the solution with the community!


author: Fabio Genovese
body: Hi Thomas,

Welcome on Community.

Some point to check.

* There are Free space on disk? No free space no service running
* You said: I have done a clean install of confluence on a windows 2012 server a few days ago, then loaded in a bunch of documents.So: Home directory if full?
* Database is ok? where is located database? same server or another one? DB Server works? Have free space?
* Disable automatic backup schedulation.
* Have you checked windows event viewer? it's ok?

Can provide more information about log?

Hope this help.

Cheers

FABIO


Tags: confluence-server

server

startup

windows
How do I give a user Confluence System Admin permissions and not Jira admin permissions
Asked by Jason Huntowski:

Hello! I am a long time veteran with the Atlassian tool-set when run on an on-premise server. However, I am new to cloud. With the new "administration" console that manages all user and group permissions, I am having some trouble assigning permissions for a user to do some certain stuff.

Is it possible to allow a user access to manage users and groups for Confluence, without allowing them access or occupying a license for the Jira functions?

In essence, I have a Jira admin and a Confluence admin. I want each one to manage groups and users for their respective applications. However, when I add either one to the "site admin" group or the "jira admin" or "confluence admin" group, I noticed that they then occupy a license for the opposite application and I do not want to waste my licenses like that.

In server, it was easy as we did not run crowd and the user and group lists were being managed by the respective application. It seems like there is no way to replicate this setup in the cloud version?

Thanks in advance for any help!


Answers:
author: AnnWorley
body: Hi Jason,

Welcome to Cloud!

To keep admins from administering the whole Cloud instance, don't add them to the **site-admins** group (Grants access to all applications, their administration features and Site administration, which includes managing users and bills) or the **administrators** group (Grants access to all applications and their administration features (excluding Site administration))

To give them the permissions they do need to administer their respective applications, please see this for Jira: [Manage group access to applications](https://confluence.atlassian.com/adminjiracloud/manage-group-access-to-applications-794198952.html) and this for Confluence: [Global Permissions Overview](https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html)

Thanks,

Ann

comments: author: Jason Huntowski
body: Ann,

Thank you so much for the answer. I do have things setup this way and I think the confusion came from my user who was unfamiliar with the cloud solution as well. So, what I have gained from this is that Users and Groups can only be administered from the site administration and not each individual application? In order for any user to gain access to the site administrator they must obtain a license for each of the owned applications? Are these correct assumptions?

Thanks,

Jason


Tags: confluence-cloud
Canceling Gliffy add-on for Confluence cloud
Asked by Jira Admin:

What will happen if we stop subscription for Gliffy on our cloud instance of Confluence? Will we still be able to view all the diagram we have created thus far or not? Can we edit them? I understand we wont be able to create new ones.

Thank you,

Luda Boyce


Answers:
author: AnnWorley
body: Hi,

When I stopped my trial of Gliffy this result on pages with Gliffy content:

![Screen Shot 2018-07-25 at 3.00.38 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27880i876D5E48612259A8/image-dimensions/226x379?v=v2 "Screen Shot 2018-07-25 at 3.00.38 PM.png")

When I uninstalled Gliffy altogether I got "unknown macro" where the Gliffy diagram was:

![Screen Shot 2018-07-25 at 3.01.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27881iE592E2DDAD0797C0/image-dimensions/271x218?v=v2 "Screen Shot 2018-07-25 at 3.01.58 PM.png")

Thanks,

Ann

comments: author: Jira Admin
body: Thank you that is super helpful, so technically we should convert all diagrams into different format because it does not look like it will safe it after we totally detach ourself from the tool.


author: Jira Admin
body: Is that correct?


author: AnnWorley
body: Correct, when your license is invalid the diagrams will display the read-only license message and when Gliffy is uninstalled altogether the "unknown macro" message will appear.


Tags: cloud

confluence-cloud
Content by label macro not showing full excerpt
Asked by Think Technologies Group:

When I use the content by label macro, the result is the same whether I set the Excerpt Display option to simple or rich content. The rich content is supposed to show the entire excerpt where as the simple is supposed to show just the first part of it.


Answers:
author: AnnWorley
body: Hi - It works as expected on my test instance. Here is is with simple:

![Screen Shot 2018-07-25 at 4.38.38 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27890i670B7BE3E4447D9D/image-dimensions/463x224?v=v2 "Screen Shot 2018-07-25 at 4.38.38 PM.png")

Here it is with rich content:

![Screen Shot 2018-07-25 at 4.38.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27891iAD17C4881BEC4FED/image-dimensions/542x461?v=v2 "Screen Shot 2018-07-25 at 4.38.14 PM.png")

To isolate the issue, please create a blank test page and try the macro there.

Please let me know what version of Confluence server you are seeing this behavior on.

Thanks,

Ann

comments: author: Think Technologies Group
body: Hi Ann,

I just did what you asked and it remains the same. Here is a screen shot. You can see that the destination only pulls the first portion of the original excerpt which is that entire table.

![2018-07-26_0926.png](https://community.atlassian.com/t5/image/serverpage/image-id/27967i5F5E5E9DEA46283E/image-size/large?v=v2&px=999 "2018-07-26_0926.png")


author: Think Technologies Group
body: Any updates? I'm now on the latest version of Confluence server and it is still an issue. Same result as previous picture.


author: Think Technologies Group
body: Any one else have any guess?
Question about an Expand Macro within another Expand macro, and displaying the title
Asked by Kylee Neuberger:

How do I get an expand macro title, that is located within another expand macro, to display the second macros title without having to open the first expand macro. I want the titles to be displayed like a table of contents.


Answers:
author: Emily Errico
body: If you could include a screenshot, that would help immensely. Otherwise, you'll have to be more specific in your description.

There's no way to have some content displayed when an expand macro is closed.

Alternatively, you could convert the tables into images and then display them as a link so when the expand macro is opened the user isn't overwhelmed by information. (unless you need to be able to include links or selectable text in your table)

I think I might've exhausted all my ideas. If you figure out a way to do it, please update the Community so we can share the solution and answer future questions.


author: Kylee Neuberger
body: I tried your bullet point method that you suggested however, it didn't work for what I was trying to do. My first expand macro table isn't indented, but the second one is and then the third one goes back to no indention. The third one also doesn't need a title because the table info should fall under the first expanded macro. Sorry if this is confusing.


author: Kylee Neuberger
body: The effect that I'm trying to achieve is an organized document that allows users to look for a specific title and see all the tables that are associated under that title. I have tables in each expanded macro that are displaying data that is further broken down into various levels/indention. Its a lot of information to look through, so I need a macro that is collapsible. Something that has similar capabilities of the Expand macro and table of content macro that will allow me to display both the title and allow expand/minimize quality.


author: Emily Errico
body: I got it to kind of work. It's definitely not something that the Confluence editor *wants* to do.

![kind of works.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/27872i9FA8F03C73A45FE1/image-size/large?v=v2&px=999 "kind of works.PNG")

I started with expand 1, then created a new line, added a bullet, then added another expand macro. I'm not sure what the effects would be if you added more layering, but this is likely the closest you'll get in the current version of Confluence.

Alternatively, you could have a non-layered list of expand macros and name them to reflect their hierarchy, like 1 Heading with 1.1 Sub-heading and 1.2 Sub-heading underneath it.

I hope this helps!


author: Davin Studer
body: That's not really possible using the expand macros. What effect are you trying to achieve? Maybe there is another possibility.
Videos added via Chrome on Mac show as white instead of preview thumbnails
Asked by Graham Campbell:

A colleague has added videos to a page and embedded them with the Multimedia macro.

All of these videos show for me - and others - correctly in Chrome 64-bit on my Windows 7 PC.

Only some of these videos show up for her on her Mac in her 64-bit Chrome.

She also tried uploading some videos using Firefox, but experiences the same issue - some videos would show up correctly, others display as completely white boxes and don't play.

I've inspected the Storage Format and everything looks correct, as expected since the videos do actually load properly for me and others.

This was previously working for her just fine, as recently as the beginning of this month. But now some videos will just not load for her, but others load perfectly in both preview thumbnail and during play.

Has anyone else experienced this split in Mac to Windows experience? I'm loath to just blame it on the Mac as it was demonstrably working for her previously.

Thanks,

Graham


Answers:
author: AnnWorley
body: Hi Graham,

On the system that has the video display issues, do the same videos fail every time? If so, please compare the storage format from a page with videos that work with that from one of the ones that doesn't work, and look for differences in the way the videos are stored.

To view the storage format, use the "View Storage Format" option from the ellipses menu:

![Screen Shot 2018-07-27 at 12.08.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/28105iCD5134FFBE2685BF/image-size/large?v=v2&px=999 "Screen Shot 2018-07-27 at 12.08.21 PM.png")Thanks,

Ann


Tags: confluence-server

server