youngmon/atlassian-qna huggingface dataset:
Connecting Confluence Cloud and Jira
Asked by Kamila Hnykova:

Please, would it be possible to connect Confluence Cloud with Jira 6.0 ?

Now we have a trial version of the confluence installed.

Thanks.

Kamila Hnykov?


Answers:
author: Kamila Hnykova
body: Thank You, Shannon, for the answer. Unfortunately, in Jira 6,0 we installed many plugins, that would stop working after the JIRA upgrade :-(

Please, allow confluence hierarchical layout of spaces, not just pages or attachments? Thanks.

Kamila

comments: author: Shannon S
body: Kamila,

Understandable. I absolutely would still recommend preparing for an upgrade in the future. When applications go End of Life, it can cause many serious performance and security issues if you remain on that version. This can also cause compatibility issues with current technology, such as TLS version, your web browser, and more. At this time, you have time to consider which add-ons will stop working, and their replacements.

As for your second question, Confluence spaces aren't hierarchical. They're all on the same level. This question is also unrelated to your original question, so I would recommend raising a new question and describe exactly what you need and perhaps one of us will be able to recommend an add-on!

Regards,

Shannon


author: Shannon S
body: Hi Kamila,

It's certainly worth trying, but Jira 6.0 has been End of Life for some time now, so I would foresee issues when linking with the recent version of Cloud.

Have a look here for how the link would need to be set up:

* [Link to Server Apps from Cloud](https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html)

I would advise you to upgrade Jira to a supported version, which you can find from our [Atlassian Support End of Life Policy](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html). That way you can ensure there will be no issues.

Regards,

Shannon


author: Kamila Hnykova
body: Thank you very much, Shannon.

Kamila


Tags: confluence-cloud

jira
Installation ,upgradation and migration jira software
Asked by Venugopala Naidu:

Hi Team,

I want to know the step by step process of Jira Installation, upgradation and migration of all atlassian applications.


Answers:
author: Venugopala Naidu
body: Hi [@Petr Van??ek](/t5/user/viewprofilepage/user-id/1811075) ,

Thanks for information.


author: Petr Van??ek
body: Hi,

it's too wide question for answer it here. You should start study documentation here (<https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html>).

Go step by step, eg. product by product, and enjoy your testing. It's quite long way, but if you have some technical background, then it will not be nothing really hard for beginning.


Tags: jira
Heap memory usage monitoring
Asked by Andrii Striletskyi:

Hello guys. How you monitor heap size usage, for instance for Confluence. Currently we monitor using standart way by retrieving this data from Linux (screen attached) , but there are differences in Confluence System info and in Linux (because as I known there are some metadata etc). How we can correctly monitor It?  

![confluence11.png](/t5/image/serverpage/image-id/47987iD404BABCB5B00F9A/image-size/large?v=v2&px=999 "confluence11.png")


Answers:
author: Daniel Eads
body: Hey Andrii,

Check out the [recommendations in this recent Community thread](https://community.atlassian.com/t5/Confluence-questions/How-to-monitor-Confluence-Heap-memory/qaq-p/1024637)! In short you want to run an agent inside the JVM itself to give you an idea of the heap allocation between different generations - the thread goes over several options of services to do that.

It's worth noting that the method you see using **top** doesn't accurately show you what's really going on in the application. The JVM will grab as much memory as it needs from the operating system and then generally not release it. The minimum heap value also comes into play when looking at the output in top. As a rule of thumb, we recommend setting the minimum and maximum heap values to the same size.

Cheers,  
Daniel
Alert on Confluence License limit Approaching/Reached
Asked by Stephen.Morgan:

Is there a way to send notification when the user licence limit is approaching via nominated email for cloud product ?

It seems counter intuitive to have to keep going until the 'limit reached' popup is fired.

I can see the current count , but there doesn't seem to be a way to address an approaching limit if you aren't constantly looking .. Just waiting to run out just offers a poor end user experience.

This would seem to be a relatively simple enhancement if the feature isn't hidden somewhere already.


Answers:
author: Stephen.Morgan
body: That's what we are having to do, which is why I raised it. Since the users vs licence number is just sql sums , it should be simple to implement a solution for a better experience.

With a \*say\* 500 user limit I'd like to know when 490 of them are in use.


author: sarra.dabbabi
body: Hello,

we are also interessed in ' Alert on Confluence or any other product License limit Approaching/Reached' is there any new feature/update on this topic ?

thanks


author: Tobias Petersen
body: Hi Stephen,

Before the new UI update to the user management, you were actually able to see how many user licenses you had left to use.   
But for some reason, they removed this small, but VERY useful feature.

The way we check to see how many user licenses we have left, we go to the "Billing" tab and then under "Manage Subscription", you can see how many licenses you have left. It should say something like: "450 of 500 users"

I don't know if this is the most optimal way to do it, but that's the workaround we're using.


Tags: cloud

licence
Confusion about current Confluence Enterprise Release 6.6 oder 6.13 ?
Asked by Florian Z?llner _Communardo_:

Hey guys,

I think there is some confusion about the current enterprise release.

On the overview page it's still 6.6.: <https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html>

The 6.13 release notes say it's 6.13: <https://confluence.atlassian.com/doc/confluence-6-13-release-notes-959288785.html>

How do I find out what's the official current enterprise release? ;-)

Cheers,

Florian


Answers:
author: Alexis Robert
body: Hi [@Florian Z?llner _Communardo_](/t5/user/viewprofilepage/user-id/721018) ,

Confluence 6.13 will become the next Enterprise release, but is not certified as such at the moment. You can check[this page](https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html) for the current Enterprise Release.

So at the moment, only version 6.6 is the Enterprise release.

Let me know if this helps,

--Alexis


Tags: confluence-server

server
how to emded smart portal search in external website
Asked by Dimitris Danampasis:

Hi, we are using Jira and Confluence Server . I would like to deploy a custom portal in an external website and have the same functionality as in JIRA Service Desk Customer Portal.

My question is related with the Knowledge Base. Basically, I would like to ask how can I embed the smart portal search in my website? I want the customer to type in keywords in the search bar and have the suggestions of some confluence space appear as a drop down list. Check the screenshot below:

![2019-03-07 10_39_21-Window.png](/t5/image/serverpage/image-id/47979iA6D4692700F66D39/image-size/large?v=v2&px=999 "2019-03-07 10_39_21-Window.png")  


Answers:
author: Shannon S
body: Dimitris,

There's a feature here that you can vote on that is to embed Customer Portal functionality into websites:

* [JSDSERVER-23](https://jira.atlassian.com/browse/JSDSERVER-23) *As a service desk customer, I would like the ability to embed the service desk portal into another website*

Otherwise, I'm not aware of a way besides iFrame that you might be able to do this. Hopefully the community might have a better answer for you there.

Regards,

Shannon


Tags: confluence-development

confluence-server

jira-service-desk-server

rest-api

search
Need to get the data in confluence graphs dynamically from Jira.
Asked by Sravani Chekuri:

I am using "Charts" in "Other macros" to populate the graphs in confluence. I am adding the data manually currently. Is there a way to get the data from Jira dynamically instead of adding the values manually?


Answers:
author: Thomas Bowskill
body: We use the [EazyBI](https://docs.eazybi.com/eazybijira) application here, as we found the visualisation from JIRA was limited \& that we wanted to embed reports on our Confluence similar to you are mentioning. EazyBI is powerful, but does have a learning curve to it (and costs associated, being a plugin). It runs off of JIRA, but there are Confluence display macros.

Sounds like you know what charts can and cannot do ([here is the guide just in case](https://confluence.atlassian.com/doc/jira-chart-macro-427623467.html))

<br />

*As I really ugly solution, you could always HTML macro an iframe that links to a JIRA dashboard (of course people will need to have access to this JIRA data, and you won't get it looking very nice - it is ugly)*

```
<iframe height="2000px" width="100%" 
src="YOUR-JIRA_URL_HERE"></iframe>
```

<br />

<br />

Hope this helps you somewhat. Interested in how other people approach this one.
Remove tab names from pdf output?
Asked by Bob Jordan:

Hi,

I haven't been able to find any topic related to this -- forgive me if it exists somewhere.

I'm using the macro localtabs to display content on different tabs in a page (<https://wiki.bitvoodoo.ch/display/BVNAVITABS/Localtab+Macro>).

When I use the pdf export function, I can block sections of text within the tabs from being printed, but the names of the tabs all remain in a line at the top.

Is there any something in the PDF export Stylesheet that I could add to prevent the tab names from being displayed?


Answers:
author: Nils Bier _K15t_
body: Hi [@Bob Jordan](/t5/user/viewprofilepage/user-id/2826802)

Could you elaborate a bit more on what you're trying to achieve? Do you want to hide any content from within the Navitabs macro in your exported file?

With our [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=server&tab=overview) you could wrap the macro in a [scroll-ignore macro](https://help.k15t.com/scroll-pdf-exporter/latest/ignore-content-in-exports-150570571.html), which would exclude it from the export completely.

Would this help?

Best,  
Nils

comments: author: Bob Jordan
body: Hi Nils,

I've tried scroll, but unfortunately it causes nothing to be printed to the page at all.

The use case is having tabs, but only allowing a portion of the text within a single one of those tabs to be exported.


author: Nils Bier _K15t_
body: Hi Bob,

have you tried wrapping this specific content within the tab into the Scroll Ignore macro?

E.g. if you do it like in the following screenshot, the PDF will only contain "this is content for tab one" and "this is another tab one sentence" ("This is ignored" will not be exported).

Maybe this works for you.

Cheers,

Nils

![Screenshot 2019-03-12 at 11.11.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/48363i670BC5BC2ED38C6F/image-size/large?v=v2&px=999 "Screenshot 2019-03-12 at 11.11.52.png")


author: Sloan
body: Hih Bob

Nick from bitvoodoo here.

Can you tell me if it is Confluence Cloud or Server you are working on? We offer out app for both but there are some differences.

As of now (for both) there are no feature to change PDF export output.

Have you tried hiding the navitabs macro completely with CSS? What is your goal generally when exporting a page to PDF?

Cheers  
Nick

comments: author: Bob Jordan
body: Hi Niklas,

I'm on Cloud.

The goal in general is to have tabs displayed on the page to organize it, but to only allow printing of a small subsection of the text within one of the tabs.

\>\>Have you tried hiding the navitabs macro completely with CSS?

Could you elaborate on how this might be done? I wasn't able to figure out the CSS to only hide Navitabs. Could this be configured to allow them to display when viewed on the website but not seen when exported to pdf?


author: Cameron Pascoe
body: Hi Bob,

Just wondering if you were able to solve this issue or got an answer from Nick? No details here and I'm trying to solve the same issue.

Cameron


Tags: cloud

confluence-cloud

css

export
Upgrading confluence from 5.9.3 to latest
Asked by abbas baman:

actually i am fresher and my lead give me work to upgrade confluence to latest version

so i don't have any knowledge about confluence and how upgrade thing are done but i know our confluence based on Linux operating system so kindly , give me step by step information that how upgrade things need to be done it will really helpful for me we are using currently 5.9.3 .


Answers:
author: Zak Laughton
body: Hi Abbas!

There two supported methods to upgrade Confluence: manually or using an installer. The manual method basically involves downloading the newest version of Confluence, then running it against your existing Confluence Home directory. The installer method uses an installer to automate most of this process. The pages below outline the full steps for completing each method (both include Linux-specific instructions):

* [Upgrading Confluence Manually](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html)
* [Upgrading Confluence (Installer)](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)

In either case, I recommend closely following the steps outlined in the documentation linked above, which provides detailed instructions and things to look out for to ensure a successful upgrade. And most importantly, be sure to test all changes in a staging environment before upgrading production to avoid any potential outages.

I hope this helps!  
-- Zak


author: abbas baman
body: Thank you so much zak,

yeah one more thing i need to ask my lead told me before doing upgrade on test server check

3.2 plugin health check  
3.3 log files checking

so, how to check this both the things could you please explain me


Tags: confluence-server

server
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Asked by Takuya Arioka:

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Answers:
author: Ai Hirama
body: ??????????????

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comments: author: Takuya Arioka
body: chrome?????????????????????????????????2?????????????????

safari?????????????????????????????????????????????


author: Ai Hirama
body: ???????????????????

????????2????????????????????????

?????????????????????????????????????????????????????

* [CONFCLOUD-65663: Cannot add more than one Markup Macro in TinyMCE Editor Pages](https://jira.atlassian.com/browse/CONFCLOUD-65663)

????????????????????????????

Confluence????[???????](https://ja.confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html)??????????????????????????????????????????

?????????????????????Try the new experience??????????????????????????????????????


author: Zak Laughton
body: Hi Takuya,

I understand one of your menus isn't expanding, but I'm not sure which menu you're referring to. Can you provide a screenshot of the menu? Also, is this a new issue, or has this always happened?

Thanks!  
- Zak


Tags: cloud

confluence-cloud

language-ja
Is there are tool out there that can convert all images in a word document to confluence size?
Asked by Daniel Park:

I have a number of word docs that I want to import to confluence but the problem is they get stopped by the size limitation and I often don't know which image is the culprit.

Are there any tools that can automatically resize all images in a word doc.

I want a way to automatically ensure I don't get this message or at least I only have to worry about the image that is causing the problem

![Import_word_doc_failure.png](https://community.atlassian.com/t5/image/serverpage/image-id/47958i871E4E68266B0CD8/image-size/large?v=v2&px=999 "Import_word_doc_failure.png")


Answers:
author: Fabienne Gerhard
body: Hi [@Daniel Park](/t5/user/viewprofilepage/user-id/1136037)

couldn't find an answer specially for Cloud - but for Server there is a known solution to config office connector [see here](https://confluence.atlassian.com/confkb/how-to-raise-the-image-size-limit-within-confluence-to-allow-larger-images-in-word-imports-424314122.html). All settings are documented [here](https://confluence.atlassian.com/doc/configuring-the-office-connector-170492758.html).

Hope this may help.


author: Marty
body: Hi Daniel,

I am not on the Confluence Team, but I will try to help.

Could you try removing some of the images from the word doc first, then do the import, then add the images to the Confluence page?

You could also, temporarily, increase the maximum attachment size.

For Confluence Cloud: <https://confluence.atlassian.com/confcloud/configuring-attachment-size-724765525.html>

For Confluence Server: <https://confluence.atlassian.com/doc/configuring-attachment-size-150040.html>

I hope that helps!

comments: author: Daniel Park
body: The problem with removing all the images first is it takes are really long time to go through the document remove all the images.

There is no problem with the actual attachment size as its under 1MB


Tags: cloud

confluence-cloud
Confluence Inserting a Website link in Project Plan page
Asked by Lauren Staddon:

How can I insert a link so that the Website page opens in a new page like this. In the Confluence Project Plan page I don't have the option to do this.

![Insert link.jpg](/t5/image/serverpage/image-id/47953i97464275D146D14E/image-size/large?v=v2&px=999 "Insert link.jpg")


Answers:
author: Shannon S
body: Hi Lauren,

This isn't a feature in Confluence unfortunately, but you can use the workaround below if you're on Server:

* [How to Force Links to Open in a New Window](https://confluence.atlassian.com/confkb/how-to-force-links-to-open-in-a-new-window-213518072.html)

We had a feature request for this in the past, but it has since been rejected as we do not have plans to include it.

* [CONFSERVER-11194](https://jira.atlassian.com/browse/CONFSERVER-11194) *Open Links in New Page*
* [CONFCLOUD-11194](https://jira.atlassian.com/browse/CONFCLOUD-11194) *Open Links in New Page*

Thank you for your understanding.

Regards,

Shannon
How do I raise the word import image size in confluence cloud?
Asked by Daniel Park:

I tried to increase the image size for word document imports, I tried to follow the instructions here: <https://confluence.atlassian.com/confkb/how-to-raise-the-image-size-limit-within-confluence-to-allow-larger-images-in-word-imports-424314122.html> except I cannot find the menus it's talking about.

I have not systematically checked every menu, but I cannot find how to change it.

Its to avoid the below error message

![Import_word_doc_failure.png](https://community.atlassian.com/t5/image/serverpage/image-id/47959i1A5E98A5EF8CC017/image-size/large?v=v2&px=999 "Import_word_doc_failure.png")


Answers:
author: Nathaniel Elliott
body: We are having the same issue on our cloud instance. And, I haven't been able to find a fix. What is the fix for this issue?


author: Shannon S
body: Daniel,

The article you found is for Confluence Server, and so I don't believe it's possible to change the limit in Confluence Cloud.

Are there even images on that document that are that large? It seems a bit high, so I suspect it might be one of these bugs:

* [CONFCLOUD-56714](https://jira.atlassian.com/browse/CONFCLOUD-56714) *Error when importing word document to Confluence with "Import failed! word.import.error.image.size" message*
* [CONFCLOUD-53541](https://jira.atlassian.com/browse/CONFCLOUD-53541) *Import Word Document Fails Intermittently*

Can you tell me, is the file format you're importing .docx? If you were to change to .doc, will it import?

Shannon

comments: author: Roei Soudai
body: Hi, why we need to convert files to doc? we are already in 2020 and DocX was released in 2007.


author: Shannon S
body: Hi Roei,

There is no need to convert .docx files to .doc. You can import .docx files directly into Confluence.

Daniel was reporting an issue with importing Word documents into Confluence. I asked Daniel to test converting from .docx to .doc as a troubleshooting step only.

If you are having an issue importing .docx files, I recommend that you [raise a support ticket](https://support.atlassian.com/contact) or create a new question on Community so we can help you out.

Regards,

Shannon


Tags: cloud

confluence-cloud

import
Cannot create new space
Asked by skwal8r:

When trying to create a new space we see the message

"An unknown server error has occurred."

Looking at the logs I don't see similar message as described here

<https://confluence.atlassian.com/confkb/create-page-space-loads-forever-due-to-wst-timezone-set-in-server-installation-date-759989578.html?_ga=2.86238872.1281393822.1551923719-1468228320.1525153734>

pages can be created with no problem.

Does anyone have any ideas how we can fix this.


Answers:
author: Brant Schroeder
body: You can use this to troubleshoot. <https://confluence.atlassian.com/confkb/troubleshooting-issues-with-page-and-space-creation-871993108.html>

On the article that you provided, since the logs are similar, did you run the SQL to ensure that it was not the issue?


Tags: confluence-server

server
How to get staff to sign off a SOP/page?
Asked by Nick Humphries:

I'm not sure how we can nicely get a record of staff that have signed off on a standard operating procedure (SOP). This needs to be specific to versions of the document also. We currently use the comments system but this is clunky and doesn't scale well (not to mention ignores the versioning issue).

What I ideally would like is to be able to have a button which a team member can push to say that they have read and agree to the policy, and that is specific to that version of the policy. Is there an add-on that anyone knows that can do this?


Answers:
author: Thomas ?hrbom
body: Hi Nick,

If you are using Confluence Cloud you might want to have a look at the add-on [QC Read and Understood for Confluence](https://marketplace.atlassian.com/apps/1219398/qc-read-and-understood-for-confluence?hosting=cloud&tab=overview). It has fairly basic functionality, but it does what you ask for.

comments: author: Nick Humphries
body: Thank you, Thomas, this is exactly what we were looking for!


author: Marty
body: Hi Nick,

I am not from the Confluence Team, but I will try to help.

Here is a page with some options for using an approval-style workflow in Confluence: <https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-workflows-approval>

I hope that helps!

comments: author: Nick Humphries
body: Thanks, Martyn, this isn't quite what we were looking for, as we could have 10s - 100s of people that have to accept documents.


author: Shanta Nathwani
body: The unfortunate part about this one is that it's only available for server. I'm looking for something where I can click a button on a page, essentially to say "I've signed off on this".