youngmon/atlassian-qna huggingface dataset:
SourceTree has stop working on windows 8.1
Asked by srihandayanii:

Hello..  
I have a problem after installing the source tree, I can not get into my Attlassian account. When I tried to enter the program stopped working. I am using windows 8.1

![problem.png](/t5/image/serverpage/image-id/5128iB95A2F05D96D754F/image-size/large?v=v2&px=999 "problem.png")


Answers:
author: Ana Retamal
body: Hi Sri, this seems to be the same issue we're tracking at [Installation of SourceTree cannot be completed](https://community.atlassian.com/t5/SourceTree-questions/Installation-of-SourceTree-cannot-be-completed-because-of/qaq-p/621375#M16423). Our team is already working on it, please watch there for further updates.

In the meantime, can you try downloading the previous version from [SourceTree Download archives](https://www.sourcetreeapp.com/download-archives) and let us know if it works for you?

Best regards,

Ana

comments: author: dong-hunter
body: **[2.1.2.5](https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.0.20.1.exe) version:
![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/5981i56540E396D75FF65/image-size/large?v=v2&px=999 "Capture.PNG")**


Tags: stop
I have a remote repository in bitbucket and a local, but I cannot get them connected. Do I need SSH?
Asked by kwilhoit22:

I can log into the bitbucket, and I can see the remote in SourceTree. But I cannot commit.

I have tried adding SSH but following the instructions don't change anything.

Should I delete the remote and re-add with the key?


Answers:
author: Mikael Sandberg
body: Do you get an error message when trying to commit? Are you also pushing when committing? If you get an authentication failure error you should have a look at this thread, <https://community.atlassian.com/t5/Bitbucket-questions/SourceTree-2-1-10-0-Authentication-Issues/qaq-p/623202>

comments: author: kwilhoit22
body: I have tried to upload the SSH public key to bitbucket that was generated in the Putty in SourceTree but I get an error that says its an invalid key.


author: Mikael Sandberg
body: Did you copy the key string directly from PuTTY Key Generator or from the saved file? If you copied it from the file, have you tried loading the key in PuTTY and copy it from there?


author: kwilhoit22
body: Thank you!I was copying from the text file and when I did it from putty it worked.
Unable to detect changes in asmx.vb file in the latest release
Asked by Oleg Skopin:

Hi,

I've upgraded SourceTree to the version 2.1.11.0 and noticed that it shows me "*No changes in this file have been detected, or it is a binary file* " on my **asmx.vb** files (Visual Basic.Net Web Service).

Why is that? Is anything committing?

Best regards,

Oleg


Answers:
author: Ana Retamal
body: Hi Oleg, I can think of 2 reasons for this to be happening: the file is too big or Git is not detecting it as a text file:

1. Go to **Options \> Diff** and change **Size Limit (Text)** from the default 1024KB to something larger than the above file size (ie. 10240KB) the diff should show correctly correctly. Is the error message still appearing from you? For this case, we have a Feature request to improve the message shown as it's not a binary nor an unchanged file. You can fnd it at [SRCTREEWIN-7627](https://jira.atlassian.com/browse/SRCTREEWIN-7627).
2. Git is not recognising it as a text file. This normally happens because the file is being saved as something other than UTF-8 (UCS-4, UTF-16, or UTF-32) and that is not text in the eyes of Git. To fix this, you can add a *.gitattributes* file to your repository root folder and explicitly specify that `.vb` should be text, not binary file. For more information you can read [Git attributes](https://git-scm.com/docs/gitattributes) and [Customizing Git-Attributes](https://git-scm.com/book/en/v2/Customizing-Git-Git-Attributes). This has also been reported in our tracking system at [SRCTREEWIN-5485](https://jira.atlassian.com/browse/SRCTREEWIN-5485).

Let us know if this helped you!

Cheers,

Ana

comments: author: Oleg Skopin
body: Thanks Ana! It was a file size that went up to 1030KB.

It would be nice though to see that in the message instead. Shouldn't be too hard to implement?..

Cheers,

Oleg


author: Ana Retamal
body: I'm glad I could help you, Oleg! Please make sure to vote for the feature request to increase it's popularity. Features are implemented based on our [Implementation of new features policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Have a nice day :)

Ana


Tags: windows
How to bump or escalate an existing bug report?
Asked by BenStaveleyTaylor:

I was about to report a SourceTree bug but I realised it had already been logged. I added some comments of my own. Specifically, this is <https://jira.atlassian.com/browse/SRCTREE-3962> "Dialog are too wide when take the 'reset xxx to this commit' action".

This bug has been open for over a year and is still showing as "Needs Verification" status. It's really very annoying and doesn't seem like it would be too hard to fix. Is there a way to bump the issue so it gets triage attention from the support team?

Thanks.


Answers:
author: Ana Retamal
body: Hi Ben! Bugs are not fixed depending on how easy/complex they are to solve, but depending on how high they are on the priority list. The developers will take into account highly voted tickets, regressions, new features work, etc. For a more detailed explanation, you can read our [Bug fixing policy](https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html).

Unfortunately, there's nothing we can do to bump the priority of a certain bug apart from what's stated in that policy.  
Let us know if you have any questions.

Regards,

Ana

comments: author: BenStaveleyTaylor
body: Hi Ana -- Thanks for the reply. Sure, I understand the general process and I appreciate that what might seem an important issue to me may not be to other people. I'll leave it with you.

I can't stop myself saying this though: You said "Bugs are not fixed depending on how easy/complex they are to solve". In the Bug fixing policy link, it says: "For non-critical bugs, the team prioritises the bug according to these factors: ... \[item 3\] How difficult the issue is to fix" :-)


author: Ana Retamal
body: You're right, the complexity is also taken into consideration, but not by itself. We combine it with the other factors stated in that article to create a *value score* that our developers use to decide which bug they need to work on first:
> When considering the priority of a non-critical bug, we try to determine a *value* score for a bug. The score takes into account the severity of the bug from our customers' perspective, how prevalent the bug is, and whether new features on our roadmap may render the bug obsolete. Our developers combine the value score with a *complexity* score (how difficult the bug is) when selecting issues to work on.

In the case of [SRCTREE-3962](https://jira.atlassian.com/browse/SRCTREE-3962), this bug is not critical, doesn't put security at risk, is not very popular (only one vote)... so personally I believe they will be focusing on other issues first. Sorry to be the bearer of bad news.

Hope this explains!

Ana
Version control of database schema (SQL DDLs in plain text file)
Asked by Pavel Murnikov:

1. Exported a database schema (only DDL) into to text file (.SQL)

2. initial Source tree commit.

3. some minor schema changes

4. exported database schema again

5. \*\*\* SourceTree complains "No changes in this file have been detected, or it is a binary file"

I checked the gitignore_global.txt, it doesn't mention \*.sql

Any suggestions what I an doing wrong ?

TIA

Pavel


Answers:
author: Pavel Murnikov
body: Increasing Diff Size Limit (Text) in settings alleviated the problem. The dumps were 1Mb+ in size


author: Ana Retamal
body: Hi Pavel! The extension alone isn't enough for Git to see if it's a text file, and the content might not include enough ascii character to guess it is text file either.

Typically, that happens because the file is being saved as something other than UTF-8. If it's been encoded in UCS-4, UTF-16, or UTF-32 it contains embedded NUL characters when using ASCII characters (and this is not text in the eyes of Git).

With the *.gitattributes* file you can explicitly specify that a `.sql` should be a text, not a binary. Just add a *.gitattributes* to your repository root folder and set the *diff* attribute to the paths or files.

For more information you can read [Git attributes](https://git-scm.com/docs/gitattributes) and [Customizing Git-Attributes](https://git-scm.com/book/en/v2/Customizing-Git-Git-Attributes).

Lastly, there's also a bug in our tracking system, you can follow it at [SRCTREEWIN-5485](https://jira.atlassian.com/browse/SRCTREEWIN-5485).

Hope that helps!

Ana

comments: author: Pavel Murnikov
body: Ana, thanks

I checked and the file is UTF-8 encoded. Will give .gitattributes a shot and revert shortly.

Regards

PM


author: Pavel Murnikov
body: Still no luck.

I placed on my Windows box in .git folder of my local repo

a file named "gitattributes" (**L:\\SourceTree\\overload_database_structure\\.git\\gitattributes**)

which contains

**\*.sql diff**

Checking in pg_dump output with

**--format=plain --encoding=utf8 --schema-only --compress=0 --dbname=overload --host=XXXX --port=5432 --username=XXXX**

does not produce desired result ( "No changes in this file have been detected, or it is a binary file" )

On the other hand created a .SQL with Notepad++ and it worked


Tags: sql
Can't push using sourcetree since last update.
Asked by Dave-Hobson:

git -c diff.mnemonicprefix=false -c core.quotepath=false push -v --tags origin master:master  
remote: Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.  
fatal: Authentication failed for 'https://Dave-Hobson@bitbucket.org/petact/pet-boardroom.git/'  
Pushing to https://Dave-Hobson@bitbucket.org/petact/pet-boardroom.git

Completed with errors, see above.


Answers:
author: Ana Retamal
body: Hi Dave, are you using SourceTree for Mac or for Windows?

There's an issue with the latest version of SourceTree for Windows, our developers are already aware of it, in the meantime you can download the previous version from the [Download archives](https://www.sourcetreeapp.com/download-archives).

If you're on Mac, please let us know if this is only happening with a specific repo, and if you can push successfully using the command line.

Regards!

Ana

comments: author: Dave-Hobson
body: Thanks Ana.

On Windows. I'll download and install previous version.

Cheers

Dave


author: Kirsten Greed
body: I get this error with version 2.3.1.0 on Windows 10 but not Windows 7. Do I need to roll back? how will I know which version fixes the issue?

<https://stackoverflow.com/questions/46597198/remote-empty-password-fatal-authentication-failed>


Tags: windows
SourceTree says 'No url found for submodule path'
Asked by Cliff Spencer:

Every time I pull from github I see this

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree submodule update --init

fatal: No url found for submodule path 'APP NAME' in .gitmodules

Completed with errors, see above

This started happening suddenly. The project has no submodules. This doesn't occur with command-line git, only with source tree. I'm on version 2.6.1 on MacOS 10.12.6

How do I resolve this error?


Answers:
author: Ana Retamal
body: Hi Cliff, looks like you might have some .gitmodules directory somewhere within your repo. If you have no submodules, delete `.gitmodules`, and any references to submodules in .git/config.

I also found a couple of posts where users seem to have a similar issue, you can check their responses at [No submodule mapping found in gitmodule for a path that's not a submodule](https://stackoverflow.com/questions/4185365/no-submodule-mapping-found-in-gitmodule-for-a-path-thats-not-a-submodule) and [No submodule mapping found in gitmodules for path](https://stackoverflow.com/questions/14720034/no-submodule-mapping-found-in-gitmodules-for-path).

Let us know if that helped you!

Cheers,

Ana

comments: author: Cliff Spencer
body: Hi Ana, thanks for your reply. I should have mentioned that there is no .gitmodules folder present within .git nor any references to submodules within .git/config  

I checked with the following commands:  

bash-3.2$ cd .git

bash-3.2$ find . \|grep odules

bash-3.2$ grep -i odules config

I'm curious that this only happens when using SourceTree and not when using the command-line tools.


author: Cliff Spencer
body: Update: I found this!

bash-3.2$ git ls-files --stage \| grep 160000

160000 b06580880c5eaf8b1564f74c30d595bc6a363a13 0 APPNAME

I performed

bash-3.2$ git rm --cached APPNAME and the error was fixed.


author: Francis Paquin-Brien
body: Cliff's solution worked for me too. Thanks Cliff!


author: mikestafford
body: I had this same problem -- it showed up suddenly, and I have no submodules (and no .gitmodules). Cliff's solution above did not work for me.

I found that (somehow) one of our developers had created and checked-in an empty folder in the root of the repo that shared the same name as the repo itself. ie, my repo is named "ISTE" and, somehow I ended up with the empty folder blah/ISTE/ISTE/

Git appeared to be interpreting that folder as a reference to the repo, creating some kind of recursive loop. Again, I have no idea how that folder was created, so I don't know how git was mislead...

But, removing that folder from git resolved the issue for me. (To be specific, I first added a dummy file to the folder so that git would recognize an edit, and changed the name of the folder to try to decouple the weirdness; I committed and pushed those changes, then deleted the folder and dummy file and committed \& pushed again. All was well after that.)

YMMV...


Tags: mac

submodule
Unable to access bitbucket repository after SourceTree update - now what?
Asked by Pat Johnston:

I updated SourceTree this morning (2.1.11?) on my desktop and did a Pull for the changes that I pushed on the Bitbucket reporsitory earler from my laptop. The Pull failed with an authentication error. I've used this account, user name and password for years - nothing changed Now I can't access the repository. I had a similar problem once before after an update but was able to recover. Not this time, I spent hours logging on and trying whatever... no luck.

All I need is a simple cloud based GIT repository. There's got to be a better way.


Answers:
author: Ana Retamal
body: Hi Pat, this seems to be an error with the latest version of SourceTree. I've alredy contacted our developers and told them about it, in the meantime you can download a previous SourceTree version from [Download archives](https://www.sourcetreeapp.com/download-archives).

Let us know if that helped you!

Regards,

Ana

comments: author: Pat Johnston
body: Thanks Ana, That fixed it right up!

Pat


author: Ana Retamal
body: Happy to hear that, Pat :)


author: jonathan zamora
body: I have the same problem, but it work totally..

<https://community.atlassian.com/t5/SourceTree-questions/How-to-update-HTTP-S-credentials-in-sourcetree/qaq-p/297564>


Tags: windows
Modify a query for a snapshot "Insert JIRA Issue/Filter"
Asked by Eda Gul:

Hello,

I tried to modify the search of a snapshot tab named "Insert JIRA Issue/Filter", adding an info.  
I only inserted the new info to the query in the "Search" topic, then clicked on "Insert" without modifying the other topics (Create New Issue \& Recently Viewed).  
Unfortunately, when I click on "Insert", nothing changes, the query stays the same without including my new request even when I refresh/take snapshot.

How to modify a query of this tab?


Answers:
author: Laurie Sciutti
body: Hi [@Eda Gul](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5359972) \~ I've come across this before as well. Before choosing "Insert", click the magnifying glass icon to run the search. Then click "Insert". HTH


Tags: cloud

confluence-cloud
PDF export with both portrait and landscape format pages
Asked by Jerry Yen:

Hello Everyone,

I was able to set my PDF export to landscape format by adding the following to PDF stylesheet:

```
@page{/*A4-sized pages in landscape orientation are 297 mm wide by 210 mm long*/size: 297mm 210mm;}
```

However, the first couple pages are better presented in portrait format. So my question, is it possible to specify first x number of pages in portrait then everything else in landscape after?


Answers:
author: Kseniia Trushnikova
body: Hi [@Jerry Yen](/t5/user/viewprofilepage/user-id/5343400),

For @page, there is only a pseudo-class defined for the title page. You can use **@page :first** for the first page and **@page** for the second page and beyond:

```
@page 
{ 
size: A4 landscape; 
} 

@page :first
{ 
size: A4 portrait; 
} 
```

Looks like :nth-child(n) doesn't work with @page.

comments: author: Jerry Yen
body: Thank you. If I need the first 2 pages to be in portrait mode then page 3+ to be in landscape, is there a way to do this?


author: Kseniia Trushnikova
body: [@Jerry Yen](/t5/user/viewprofilepage/user-id/5343400), I don't think it's possible. You can only define different style for the first title page.


author: Jerry Yen
body: Is there no option to use page breaks then "named pages" in Confluence?

<https://drafts.csswg.org/css-page-3/#using-named-pages>


author: Kseniia Trushnikova
body: [@Jerry Yen](/t5/user/viewprofilepage/user-id/5343400), you can add a custom class to your page and define styles for it. Try this:

1. Open the page in the [Confluence Source Editor](https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor), please refer to <https://confluence.atlassian.com/doc/confluence-storage-format-790796544.html>
2. Wrap the content you want to be in the portrait layout with the tag \<div class="customPortraitLayout"\>...\</div\> and update the page.
3. Add this on the PDF Stylesheet tab:

```
@page Portrait 
{
size: A4 portrait;
}

.customPortraitLayout 
{
page: Portrait;
}
```

I tested this and it worked for me, but **please be aware that it has not been thoroughly tested and you use it at your own risk** . This solution only applies to pages where you add the class **manually**.


Tags: confluence-server

server
Data Entry on Page with multiple tabs and multiple levels of them
Asked by Absinthe:

At my company we are tracking a testing effort. Someone created a Confluence page. That page has several tabs for functional areas. Each of those functional areas have tabs for different departments.   

To start with, one must navigate through two to three tab levels to get to where they are. Then there is a tabular area that has descriptive use-cases in the first column, and corresponding test logs and responses are to be recorded in corresponding columns next to them.   

It is awkward enough to navigate to the next spot in regular reading mode. But once you have found it, going into edit mode now starts you over from the beginning of the page with everything wide expanded.   

Is there no better way to do this? Or once you are editing it being able to stay in one location or get back to it.


Answers:
author: Nicolai Sibler
body: Hi [@Absinthe](/t5/user/viewprofilepage/user-id/5359853) , welcome to the Community!

If I have understood correctly, the problem is that the page structure is so complex that it is difficult to find text passages (or other content) in edit mode.  
If I'm right, you could consider maintaining the content on separate pages and then mirroring it on the actual page using either Include Page or Include Excerpt macros.  
However, I don't know how the "tabs" are created on the page in question. If these tabs are created by a 3rd party app, there could be technical limitations that I can't know about.

Hope that helps!

Regards,

Nicolai


Tags: confluence-server

server
Is it possible to connect Jira cloud and its sandbox environment to the same Confluence Cloud
Asked by Dominik Helber:

We have Jira Cloud Premium and have set-up a productive and sandbox environment.

Now we want to try out Confluence Cloud and bought the standard licence for testing purposes (without a sandbox).

The integration into our productive Jira site works nice.

Is it also possible to connect our Jira Cloud sandbox site to the same Confluence and having the same deep integration (Project Pages).

I know a integration can be done by Application Links, but this does not offer the deep integration of also having the feature "Project Pages" available.

Are there other possibilities?

Thanks a lot in advance.


Answers:
author: Pavel Junek
body: Hi Dominik,

I think connecting PROD Confluence to Sandbox Jira will not be possible. Architecturally, the Sandbox will need to be on a different network or "something" to ensure isolation from production.

Unfortunately, I couldn't find any more detailed information about it.

Pavel


Tags: cloud

confluence-cloud

jira-cloud
Upgrade cofluence from 7.2.0 to 8.0.0
Asked by Paul Brix:

We are trying to upgrade Confluence from 7.20.0 to 8.0.0 but it fails because we have followed the Atlissian documentation. Is there any other approach to solve this.

Paul


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Paul Brix](/t5/user/viewprofilepage/user-id/5359791) ! Welcome to the Atlassian Community!

Can you provide more details such as errors from the logs?

comments: author: Paul Brix
body: We created a new server with rhel 9 and have installed confluence 8.0.0 what we want to do now is to import data backup from a server with rhel 7 with confluence 7.20.0 to the new server with confluence 8.0.0 Once this is in place, we will upgrade to confluence 8.5.3. But confluence 8.0.0 doesn't want to load the data backup from 7.20.0 and we can't find an adequate description of this. /Paul


author: Fabio Racobaldo _Herzum_
body: Hi [@Paul Brix](/t5/user/viewprofilepage/user-id/5359791) and welcome,

please provide more information and logs about your current situation and specify how you performed the upgrade.

Fabio


Tags: confluence-server

server
Confiforms: value from the smart dropdown field
Asked by Bartosz Dro?d?al:

Hi,

How can I transfer the value from the smart dropdown field to jira issue?  
\[entry.smartdropdownfield.escapeJSON\] doesnt work.  


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Bartosz Dro?d?al](/t5/user/viewprofilepage/user-id/5339252)

What does not work for you? What do you expect this expression to do?

Smart fields in ConfiForms are references to other records they are linked to... what exactly you want to "transfer"?

Alex

comments: author: Bartosz Dro?d?al
body: I have two form definition on one page:  

Form_definition_1 with text field "index".  
In this form i have stored data (150 records like: 01 - PLN, 02 - PLN, 03 - EUR)

Form_definition_2 with field smart dropdown name "index2" reference to data in form_definiton_1.  
In Form_definition_2 i have registration control. When i choose some value from "index2" i want to transfer this value to jira issue with IFFTT.  
\[entry.index2.label.escapeJSON\] doesnt work.


author: Alex Medved _ConfiForms_
body: \[entry.index2.index.escapeJSON\]


author: Bartosz Dro?d?al
body: Thank you very much!!!


Tags: confiforms

confluence-server

server