how to stop crucible from sending emails by default
Asked by L. Schimmel:

Hello everyone,

I have a question regarding the email notifications in crucible. At the Moment crucible sends Emails to all review participants for about everythin. (Every comment, finding, new review, closed review etc.)

I would like to set it up so that by default no one gets any emails or only for new review assignments.

In my profile settings I have deactivated all email notifications but still get some emails from crucible.

Any suggestions?


Answers:
author: Tini Good
body: Not that I've found.

I strongly suggest my users set their Profile Settings to the below so that they get emails when they have an action. I gave them a write-up explaining the settings I suggest they use and why. After that it's up to them. When they complain, I ask them if they've read the write-up and configured their profile settings. Inevitably the complainers haven't done so, and those who've read it finally understand their options and configure their profile they way they prefer. My write-up is below and matches our process. Your process may be different.

___________________________

Notifications.jpg

I recommend you ***pick the settings that make it easiest for you to know when you have a task on an active review.*** Settings can be changed easily as needed.  
As a Reviewer, I prefer the settings shown: nothing happens when someone adds a defect, but if a revision is added to the review I'm Uncompleted. Since I'm not required by process to do anything as a Reviewer when a new defect is raised by someone else, and I can always go look through them later when I'm ready, this setting works best for me. If a revision is added, I like being Uncompleted because:

* It tells me the Author has added a revision so something should have been fixed. If I had a defect, I'm told automatically it's time to go check. If I didn't have this turned on, I'd have to go manually look at the Review to find out whether the Author is ready for me to check his fix for my defect.
* If I didn't have a defect on the Review but other folks did, then now I have a tiny amount of unnecessary work. I have to go hit "Complete" again. However, I can optionally go look at everyone else's defects now if the code is of interest to me.
* If I had all my Uncomplete settings set to "No", then I'd probably have Authors and Moderators bugging me when I forgot to go manually check for Author fixes for my defects.

I could optionally leave it set to No for both Uncomplete options, and only go turn on "Uncomplete review if revision is added" when I had actually noted a defect to save that bit of "unnecessary work", but that actually takes a couple of button clicks more than just hitting "Complete" a second time.

All this said, some folks hate being "Uncompleted". If you prefer to watch things manually, just set both options to No. Others prefer to read everything on a review, and may want both Uncomplete options set to Yes.  
As an Author, I also prefer the settings shown. Most notifications are in bulk so fewer emails. Uncomplete settings don't apply to Authors, only to Reviewers.  
I usually have a Moderator who takes care of closing the Review, so State Change notification could be set to No, but I like to know when reviews are closed as a Reviewer, so I leave it set to Batch. But, if I changed this to No my Crucible Review Inbox could tell me the same thing. As an Author, I'm not required to respond immediately to every defect, so I keep Comment Added on Batch so I can optionally track new comments via email and save the login. I could easily set to this to No to cut down on emails since I have other methods to trigger me to read other Reviewer comments. Participant Finished is set to Immediate, because as the Author I have replies to post or defects to fix once all my Reviewers have marked the Review Complete. I can wait until I get a notice for every Reviewer, or I can go respond to each Reviewer as they finish the Review. I leave General Message set to Batch because I like tracking by email, but this could just as easily be set to No. I leave File Revision Added set to Immediate because that setting notifies me when I'm a Reviewer that the Author has fixed some defects.  
[](https://community.atlassian.com/t5/Fisheye-Crucible-questions/how-to-stop-crucible-from-sending-emails-by-default/qaq-p/440510?attachment-id=6269){#link_115a5d728940c3}  
[](/tnckb94959/attachments/tnckb94959/fisheye-crucible-questions/5864/1/Notifications.jpg){#display_115a5d728940c3_0}


author: Tini Good
body: Remove your mail server, and there will be zero emails because it will have no method to send them.

Administration \| Global Settings \| Server \| Mail Server \| Delete config

comments: author: L. Schimmel
body: That would obviously stop all emails from crucible. But that is not what I want. Is there no way to adjust the amount of mails that the server sends?


author: Tini Good
body: Not that I've found. The individual user profile settings reduce but won't eliminate emails.


author: L. Schimmel
body: Okay thanks for your input. Do you know if it is possible to change the default settings for all users? So I don't get as many complaints by users. I'm thinking of them opting in to receiving that many mails


Tags: fisheye-crucible-administration