youngmon/atlassian-qna huggingface dataset:
Is there any posibility to get Ticket out of Emails, but with the OnPrem Version nowadays?
Asked by Felix Seltmann:

We're currently using the OnPrem version of Jira and i like to know if there are any possibilities to create tickets out of Email support? I Know that the OnPrem Version is no longer Supported but is there any Thirdparty solution for that?


Answers:
author: Kai Becker
body: Hi [@Felix Seltmann](/t5/user/viewprofilepage/user-id/5564669)

welcome to the community and thank you for your question.

There are still several ways to create issues out of emails. If you are using Jira Service Management, this should be straight forward via project settings.

<https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html>

If you are using Jira (Software) you can still setup basic incoming mail functionality:

<https://confluence.atlassian.com/adminjiraserver/configuring-an-incoming-mail-server-with-pop-imap-or-microsoft-graph-api-1283491700.html>

Or you go all the way and use a separate app, for example [Email this issue](https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=datacenter&tab=overview) to have even more control over incoming mails and automatic prefil of issue data.


author: Andrea R?kosfalvy
body: Hi Felix,

and welcome to the Community!

Adding to Kai's answer, I would like to highlight some features of the Email This Issue application.

The Email This Issue mail handler not only creates or comments on issues, but also offers additional functionality. It can store sender and recipient information in custom fields, which can later be used to send notifications to these addresses, even if they are outside of Jira. Moreover, it can populate fields with default or email-driven data, trigger workflow transitions, and more.

For more information feel free to check out our documentation: <https://docs.meta-inf.hu/email-this-issue/v/email-this-issue-for-jira-server-data-center>

I welcome you to give it a try and contact support if you have any questions.

Hope this helps.

Andrea

META-INF - Email This Issue Support


Tags: data-center

jira-data-center

onprem
What can replace "childIssuesOf" from JIRA Server in JIRA cloud function?
Asked by Florence PICARD:

When I used childIssuesOf(EDPF-532) in JIRA Server I can saw all child tickets under EDPF-532

I don't find the equivalent in JIRA cloud

If iI use Parent I have only the first level of child ticket

My need is to have all tickets under EDPF-532 ( from Intititiva to sub-task)

Thanks for your help


Answers:
author: Lisa Forstberg
body: Hi [@Florence PICARD](/t5/user/viewprofilepage/user-id/5564665) ,

Welcome to the community!

Try these:

* parentEpic = EDPF-53
* issue in portfolioChildIssuesOf("EDPF-53")
* parent = EDPF-53

see the full documentation on the JQL functions in Cloud [here](https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions/#linkedissue)

all the best

Lisa

comments: author: Florence PICARD
body: Thanks a lot

Florence


author: Lisa Forstberg
body: Great! If it helped please mark it as answered to help the community filter on unanswered questions :-)

all the best

Lisa


Tags: cloud

jira-cloud

jira-service-management
Automatically create new issue of Github CodeQL vulnerabilities
Asked by Harvey Tong:

I have Github Advance Security CodeQL in my repo, also already integrated github to Jira, and also turn on the security. After the CodeQL scan, there has over 5000 vulnerabilities were found.

I could create issue one by one, but there are over 5000 issues, also could it be like automatically create issues whenever a new vulnerabilities found?

![jira5000.png](/t5/image/serverpage/image-id/340936i239A896323E22DE5/image-size/large?v=v2&px=999 "jira5000.png")


Answers:
author: Brian Kushner
body: You can do an automation based on vulnerabilities found as was suggested just make sure you do a check for status is open. All vulnerabilities of all statuses are going to import. The one thing I'm struggling with is a duplicate checking logic on whether there is a similar or identical issue created based on the vulnerability.


author: Marc - Devoteam
body: Hi [@Harvey Tong](/t5/user/viewprofilepage/user-id/5564554)

Welcome to the community.

I'm not familiar with this integration yet.

You could look at the automation trigger "Vulnerability" found and based on the severity.

Then add conditions and actions as in a normal automation rule.


Tags: cloud

jira-cloud
Check the status of the linked issue from another instance
Asked by Gor Greyan:

Hi dear colleagues.  
I have the following situation.  
I have an issue, which has linked to issues from another instance.  
How can I have automation to check that linked issue status from another instance?  

Thanks in advance!


Answers:
author: Marc - Devoteam
body: Hi [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

This can't be done.

Links between issues in different instances can be set, but that's all.

Actions on links issue, or JQL related to linked issues from other instances is not possible.


Tags: data-center

jira-data-center

linked
JQL returns only 100 issues always
Asked by jay:

I am trying to fetch all the issues using JIRA cloud REST API using JQL Query. I have set the field "maxResults" to 500. There are more than 500 issues in the jira. But it is always fetching max 100 issues.

**docuemntation url:** <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-post>

**rest api** : /rest/api/3/search

**maxResults**: 500

**startAt**:0..

But I am getting 100 results only always


Answers:
author: Ramin Shanehsaz
body: Hi,

You can increase the maximum results beyond the default by adjusting the "maxResults" parameter, but it can't be set to an excessively high number. The maximum value appears to be 100, so you'll need to utilize [pagination](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#pagination) here.

comments: author: jay
body: Thank you. But is there any way can I get the all the issues(more than 500) in single api execution?


author: Ramin Shanehsaz
body: Unfortunately, the only options are either to make multiple calls to the REST API or to create a script that iterates through all the chunks and merges them into a single result.

Pagination is necessary for improving performance and reducing load on servers by delivering the data in manageable smaller chunks.


author: jay
body: Okay Thanks.


Tags: cloud

jira-cloud
"Error 404 Oops, you've found a dead link" after moving Jira Server to new server.
Asked by Logistics1520:

We have Jira Server 8.13.7 installed with Postgre SQL and i want to move it to new server.

I setup new Jira Server 8.13.7 but with MySQL and transferred my Jira instance according to manual:

<https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html>

1. I copied /var/atlassian/application-data/jira/ to new server

2. Exported Jira with Administration - Jira - Backup System and imported it on new server

For now i see all the issues but all the lire damaged (jira logo, issue attachments ets) and i got "Error 404 Oops, you've found a dead link." i try to open any attachment:

![2024-08-09 11_17_12-Oops, you've found a dead link. - JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/340932i29A67A624392E466/image-size/large?v=v2&px=999 "2024-08-09 11_17_12-Oops, you've found a dead link. - JIRA.png")

Is it possible to fix it?

Thank you in advance.


Answers:
author: Marc - Devoteam
body: Hi [@Logistics1520](/t5/user/viewprofilepage/user-id/1170255)

Check your logs.

They should provide information.

comments: author: Logistics1520
body: Appreciate your help.

The point was that tar does not extract all the folders from archive by:

**tar -xvf info01-jira-20240808.tar.gz**

the right command to extract all the attachmetnts from aarchive is:

**tar -xvf info01-jira-20240808.tar.gz -C /**


Tags: data-center

jira-data-center

jira-server

server
View Issues from archived projects
Asked by Samuel Kolloch:

The ability to archive projects in the JIRA Cloud has been a new feature in premium subscription, however according to the documentation we still should be able to view archived issues.  

<https://confluence.atlassian.com/adminjiracloud/archive-a-project-1013843066.html>  

*Issues in archived projects won't appear in basic or advanced search results. You can access these issues through direct links, but you can't edit them.*

I can see my archived projects but cannot view any issues, only restore the project as an admin.


Answers:
author: Prachi Bolar
body: Hi [@Samuel Kolloch](/t5/user/viewprofilepage/user-id/5319810) ,

Greetings of the day.

[This feature](https://community.atlassian.com/t5/Jira-articles/Issue-level-archival-in-Jira-Cloud-EAP-signup/ba-p/2245437) will allow Premium and Enterprise Jira Cloud customers to archive individual issues without having to archive the entire project

Please find more details on how you can archive issues now in Jira : <https://community.atlassian.com/t5/Jira-articles/Now-archive-issues-on-Jira-Cloud-with-APIs/ba-p/2442344>

Thank you,

Prachi


author: Marc - Devoteam
body: Hi [@Samuel Kolloch](/t5/user/viewprofilepage/user-id/5319810)

By direct link is meant.

https://\<your-instance-name\>.atlassian.net/browser/\<issue-key\>

This is the only way to see issues from archived projects.


Tags: admin

archive

cloud

jira-service-management

jira-service-management-cloud
Adding $ in number field
Asked by Madhuri Latha:

Hi Team,

Can we add $ field in number field

ROI Year 1 is a number field

ROI Year 1 = 3000 can we get ROI Year 1 =3000$

kindly check.

Thanks,

Madhuri


Answers:
author: John Funk
body: Hi Madhuri - No, this is not possible in the value of the field itself. You can denote that the value should be in USD or $ or something like that in the description of the field. And you can include the $ symbol in the label/name of the field.


author: Rishabh Jhawar
body: [@Madhuri Latha](/t5/user/viewprofilepage/user-id/5488408)

Add a "$" sign in a number field is not possible. The quickest work around would be to name the field as this.

**FieldName (in USD)** or say **ROI Year (in $)**


Tags: cloud

jira-cloud
increase limit in Jira Plans
Asked by Eric Roetenberg:

When I am in Jira Plans I have a limit of 5000 issue is it possible to set it higher.


Answers:
author: John Funk
body: Hi Eric,

Can you share a screenshot of the limit? Also, even if it is possible, you will most likely experience performance issues. I would suggest creating multiple Plans and narrow your scope.


author: Vronik
body: Hi

Look at this articles

<https://support.atlassian.com/jira-software-cloud/docs/performance-recommendations-for-advanced-roadmaps/>

<https://support.atlassian.com/jira-software-cloud/docs/limits-on-plan-size-in-advanced-roadmaps/>

<https://community.atlassian.com/t5/Advanced-planning-discussions/Limits-on-plan-size/td-p/2322675>


Tags: cloud

jira-cloud
Buiness project, company_managed: creating new board ?
Asked by Corinne Guibert:

Hello

Is there a way to create new boards in a business project (comapny-managed).

I'm used to Software project but for a specific use case, a Business project is more fit.

I tested both team-managed and company-managed project but the board options are the same in both cases.

Whereas in a software project, I can create new configurable boards when I am in a company-managed project


Answers:
author: John Funk
body: Hi Corinne,

Yes there is! You can follow this article on how to do that.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

If it is helpful, give it a Like.


Tags: cloud

jira-cloud
jira????_story?????,??????
Asked by ?????-???????-?????-?????yu-ling:

?????,????????? /????/ ??  

????????  
???,????\[????\]\[?????\]????? /????/  
???????  
![?? 2024-08-09 ??2.55.18.png](/t5/image/serverpage/image-id/340912i212BB5C4808C42AE/image-size/large?v=v2&px=999 "?? 2024-08-09 ??2.55.18.png")


Answers:
author: Marc - Devoteam
body: ????????????????

????????

??????????????????????

???????????????????????????????

??????????<https://support.atlassian.com/confluence-cloud/docs/convert-pages-to-the-new-editor/>

??????????? Atlassian ??

<https://support.atlassian.com/contact/>


Tags: cloud

jira-cloud
Versions that support query params to pre-fill values in create issue popup window.
Asked by harshWardhan Wardhan:

Want to know on what versions can I use query params like:  

https://\<company_host\>/secure/CreateIssueDetails!init.jspa?pid=11500\&issuetype=3\&summary=Summary%20value\&labels=FlakyTest\&customfield_10028=10022\&description=Description  

Also what query can I use for the cloud server.


Answers:
author: Lisa Forstberg
body: Hi [@harshWardhan Wardhan](/t5/user/viewprofilepage/user-id/5563684) ,

Welcome to the community!

I am trying to understand what you are asking for. Are you on cloud or on premise? I suspect on premise.

As I see your URL you are trying to create a direct link to creating an issue in the specific environment (I assumed you just anonymised the \<company_host\> part). Which is good and possible but it also seems like you want to prepopulate the create form with other fields; label, customfield and description

Here is a feature request for the ablity to <https://jira.atlassian.com/browse/JRASERVER-23590>

By the comments it seems like the ability is available in Data Center v9.12.5

Other similar question on the community: <https://community.atlassian.com/t5/Jira-questions/Link-to-a-create-iussue-Screen/qaq-p/1140372>

best of luck

Lisa

comments: author: harshWardhan Wardhan
body: Yes it works for that version but I want to know all the versions that it works on or even if it works for cloud as well.


author: Lisa Forstberg
body: According to the corresponding Cloud ticket it does not seem to work there (yet): [JRACLOUD-23590](https://jira.atlassian.com/browse/JRACLOUD-23590)

I noticed however that Melkers example URL in [JRASERVER-23590](https://jira.atlassian.com/browse/JRASERVER-23590) only include standard fields, not custom fields. There are suggestions adding custom fields to the create issue URL, both for cloud and on prem, which unfortunately have been closed with Won't fix resolution: [JRASERVER-3496](https://jira.atlassian.com/browse/JRASERVER-3496) , [JRACLOUD-3496](https://jira.atlassian.com/browse/JRACLOUD-3496)

However the ability to set up URLS with autopopulated request fields (including custom fields) was shipped in [Jira Service Management Data Center 4.22](https://confluence.atlassian.com/servicemanagement/jira-service-management-4-22-x-release-notes-1114802916.html#JiraServiceManagement4.22.xreleasenotes-autopopulated). See [documentation here.](https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html#Settinguprequesttypes-URLsSetupURLswithauto-populatedrequestfields)

I think only Atlassian can answer from exactly what version (some of it) this works. Maybe add a ticket to their support to get an exact answer?

best regards

Lisa


author: harshWardhan Wardhan
body: Yeah works!  

Thanks for the help Lisa.


Tags: jira-cloud

jira-server

jira-software

jira-unknown-hosting-type

unknown-hosting-type
????????????! ??????: ??? ??????? ?? ????????????? ???????? ????????
Asked by Gulmira T:

??????????, ????? ?????? ????????, ????? ???????? ??? ??????? ?? ????????????? ?????????


Answers:
author: Gulmira T
body: ????????????!

?? ????? ????? ???????: ???? ???????? ?? ????????????? ??????? ????????? ????? ?????????.


author: John Funk
body: ?????? [@Gulmira T](/t5/user/viewprofilepage/user-id/5564548) ????? ?????????? ? ?????????? Atlassian!

??? ?? ?????????????? ??? ??????????

?? ?????? ???????? ??????, ????????:

Project in (ABC, DEF).

comments: author: Gulmira T
body: ![?????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340948iB5276319BCD7E847/image-size/large?v=v2&px=999 "?????.PNG")


author: Gulmira T
body: ????? ??? 2 ??????? ???????? ?? ?????, ?? ??????? - ?????????????? ? ??????????? ????????


author: John Funk
body: ??? ????? ????? ???????????????????? ? ??????????? ????? ??????????.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Is there a way to convert a Project into an Epic?
Asked by Neil MacDonald:

Is there a way to convert a Project into an Epic?


Answers:
author: Brant Schroeder
body: [@Neil MacDonald](/t5/user/viewprofilepage/user-id/5564431) Welcome to the Atlassian community

There is not a way to convert a Jira project into an Epic. You could create a new epic and associate the stories in the project with the epic.


author: shiva kumar Gosul
body: No, project is not an Issue type to convert. You can move all issues from one project to another project


Tags: cloud

jira-cloud
Changing the option of a single-select dropdown field erase everything
Asked by Jonathan Holz:

Hi everyone!

The ideia was to hide one section of a form when the customer is filling another.  
What happens: the costumer choose the one of the options on the single-select dropdown field and fill that section of the form and save. If the customer change options on the single-select dropdown field (so he can open the next section and automatically hide the previously one), everything in the first section will be erasead whe he tap the save button.

Any Ideas of how can I solve that?


Answers:
author: John Funk
body: Hi Jonathan - Welcome to the Atlassian Community!

If it is a single select dropdown, then yes, it should hide the original section if the user changes it. If you want to be able to see both, then the dropdown should be a multi-select.


author: Jack Brickey
body: Hi [@Jonathan Holz](/t5/user/viewprofilepage/user-id/5564356) , I don't believe there is a means of removing input in a form like that. I guess the question is, can you place the drop-down selection ahead of the rest of the fields so you could avoid the need to later erase?


Tags: cloud

drop-down

dropdown

jira-service-management

jira-service-management-cloud

single-select-dropdown
Which authentication method to use to create a JIRA issue using REST API in R?
Asked by Rajkumar Balakrishnan:

When I use the authentication methods provided in the [documentation](https://developer.atlassian.com/server/jira/platform/security-overview/), it fails. I am not able to access projects created through JIRA Work Management. Am I looking at the correct help document? Can someone direct me to recent documentation that as a working script?


Answers:
author: marc -Collabello--Phase Locked-
body: The authentication method depends on if you are on cloud or not. For cloud, you can access the REST API with Basic Auth as described here: <https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/>

comments: author: Rajkumar Balakrishnan
body: Thanks a lot, [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132)! I am able to authenticate my credentials now. However, I am not able to create issues using the script as shown below using R (libraries: httr and RJSONIO). Kindly let me know what am I missing?

{  
"fields": {  
"project": \[ABC"\],  
"summary": \["TESTING SUMMARY"\],  
"description": \["TESTING DESCRIPTION"\],  
"issuetype": \["Story"\],  
"assignee": \["5XXXXXXXXXXXXXXXXXX2"\]  
}  
}

x \<- list(fields=list(project=c(key="ABC"),  
summary="TESTING SUMMARY",  
description="TESTING DESCRIPTION",  
issuetype=c(name="Story"),  
assignee=c(accountId="5XXXXXXXXXXXXXXXXXX2")  
)  
)  

POST("<https://sitename.atlassian.net/rest/api/2/issue/>",body=RJSONIO::toJSON(x),  
authenticate("abcedfegeisadfksdalfkjsdlfkf=", "basic"),  
add_headers("Content-Type"="application/json"), verbose() )

How do I create a TASK using POSTMAN REST client? I am not able to use Basic authentication as both user id and password are required. At present, we are using base64(user id:password). I am in desperate need of a solution. Can you please help?


author: Rajkumar Balakrishnan
body: I am able to fetch Project information using the JiraAgileR package. But, not able to create a Task.


author: marc -Collabello--Phase Locked-
body: My recommendation is to look into the documentation and source code of <https://github.com/atlassian-api/atlassian-python-api> . The code is quite readable, and you could translate the methods you need into R.


Tags: cloud
create URL with smart values
Asked by Rob Peterson:

I'm trying to create a URL that will populate a custom field. The URL remains static except for a variable that is contained within another custom field in the issue.

* Custom field 1: 123456
* Custom URL field (intended result): <https://www.url.com/q?z=123456>

I'm able to create url properly so that it shows in the log for the rule, however, in usage, the rule will fail with "Operation value must be a string". Example of what I've used:

![2021-10-22_153026.png](/t5/image/serverpage/image-id/166289i23E2B07429AF40D5/image-size/large?v=v2&px=999 "2021-10-22_153026.png")


Answers:
author: Rob Peterson
body: I've altered the field type from URL to the standard text field. The UI recognizes the text as a URL and automatically makes it actionable (i.e. user can click on to open new tab/browser for the URL).


author: John Funk
body: Hi Rob,

What type of field is URL?

What's the relationship of the custom field value to the issue that it is connecting to?

Can you share more about the rule? Type of trigger? Conditions? etc.

comments: author: Rob Peterson
body: Sure, the field type is "URL".

Not sure I fully understand the relationship question... but the URL Custom Field (Custom Field 2 - destination) is a custom field in the issue where as Custom Field 1 (source) is in the parent.

Currently, the rule itself is on issue create. The only condition is that is not an Epic or Story. The Epic or Story would contain the information as the parent. I'm currently able to successfully copy the field down to the child from the parent issue when it's going from the custom field 1 to custom field 1 place holders (ie. ChildIssue.CustomField1 is sourced by ParentIssue.CustomField1 on creation). The rub is when I'm trying to create the URL. I'm not sure if there is some special way since it's a "URL" type field instead of a "string" but the error states it's expecting a string...


author: Rob Peterson
body: This may help:

![2021-10-23_120201.png](https://community.atlassian.com/t5/image/serverpage/image-id/166330iF7203ADDB5AD7A2E/image-size/large?v=v2&px=999 "2021-10-23_120201.png")


author: John Funk
body: Maybe if you experiment with a regular short text field type instead of a URL field type it might work.


author: bmccoy
body: Hi Rob,

I've had a bit of a play around with the URL custom field and copying values from the parent, and everything seems to be behaving as expected.

It might be worth reaching out to our [support team](https://getsupport.atlassian.com/) as it is possibly something specific to your setup. We can then have a closer look at your rule and the logs to see what might be happening.

Cheers,  
Brydie  
\[Automation for Jira\]

comments: author: Rob Peterson
body: Can you share the rule here?


Tags: automation

cloud