youngmon/atlassian-qna huggingface dataset:
How do I allow my team to make a copy of my trello board?
Asked by tkponti:

I created a public Trello board template for my team to be able to take social media content that I've created and save it for their own personal use. I have two boards, both are public and set to template.

I am now receiving alerts that says sharing the workspace will affect my bill and workspace guests can only be a member of one board for free and it's going to update my bill.

I cannot be charged for everyone who is making a copy of this board. What am I doing wrong? If it's a public template, why would I be charged? Am I setting it up wrong?

Thanks so much!


Answers:
author: Beverley
body: Hi tkponti - welcome to the community!  

I've responded to your support ticket, but I'll include my response below in case it can help others in the future!  

Using the 'Share' button in the board will send a board invite to a teammate, asking them to join the board. If a teammate is added as a guest to more than one board, they will become a [billable multi-board guest](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/).

However, as you have a public template, you can share the board link to a teammate without inviting them as a member, observer, or guest to the board. You could copy and paste the board link from the URL bar (at the top of the page), then send them the link separately on another platform. They will be able to access and copy the template without being assigned to it, and 'star' it to add the board to their starred boards.


Tags: template
Hesap Kurtarma
Asked by Zeynep ?ahin:

Eski trello hesab?m?za giri? yapam?yoruz. Sistem ?ifreyi yazd???m?zda ?ifrenin hatal? oldu?unu ve hesab?n atlassian hesab?na ge?i? yap?ld???yla alakal? uyar? vermektedir.


Answers:
author: ?i?dem B?y?ka?ik
body: Merhaba [@Zeynep ?ahin](/t5/user/viewprofilepage/user-id/5204180),  
Bireysel ya?ad???n?z bir problem mi, yoksa ?irket emailiniz ile ilgili oldu?u i?in tak?m olarak ya?ad???n?z bir sorun mu? Biz dedi?iniz i?in emin olamad?m.   

?u iki destek makalesine bakman?z? ?neririrm, birisi zaten yukar?da verilmi?.  

<https://support.atlassian.com/trello/docs/recovering-your-trello-account/>   
<https://support.atlassian.com/trello/docs/changing-an-email-address/>

E?er ??zemezseniz, a?a??daki linkten Trello'ya da ula?abilirsiniz.  

<https://trello.com/contact#/>


author: Tansu Akdeniz
body: Hi [@Zeynep ?ahin](/t5/user/viewprofilepage/user-id/5204180)

Welcome to the community.

Can you please provide more info about the problem? Are you logging in with a company e-mail or an individual e-mail?

Please check these links:

* [Recovering your Trello account](https://support.atlassian.com/trello/docs/recovering-your-trello-account/)
* [Get help with Trello](https://trello.com/contact#/)
The feature in which you drag a board members initials to a card is not working
Asked by Stephanie Palmer:

Our team is unable to drag a team members initials to place on a card is not working.

No one's initials will move. Is there a setting that got changes? Or is this a Trello-wide issue?


Answers:
author: Luciana Munhoz
body: Hi Stephanie!

I checked this internally and found that a bug report was already created addressing this to our dev team. We recently released a new version of Trello that slightly changed the way the board header looks. This seems to have affected the ability to add board members to cards.

While I don't have an ETA on when a fix for the issue will be pushed, we will deploy it as soon as one is available.

Any questions or concerns, please let us know. :)


Tags: notification
Automation to Remove all Trello Links
Asked by rosario_detagle:

I have an automation that links a general information card based on a label.

EX: Label A will move card to list A and link Information Card A

I would like to further this automation that when a new label is added, it will remove all labels as well as any attached Trello links.

Is there a variable I can use that will remove any/all previous links on the card so that I can link the correct Information card that matches the label I will be using?


Answers:
author: Mutya A
body: Hi Rosario,

I'm afraid there isn't a way to bulk remove attachment files or links via Automation. I understand how this could benefit other Trello users as we already have a feature request around this and I've just added your use case. Let me know if you'd like to provide more information as to why this feature is important to you so I can pass that along to our product team.
Drag and drop a member?s avatar to Trello card
Asked by Marilize Laskey:

Good morning all, I have noticed today that I can not Drag and drop a member's avatar to a card on the board.

Was this function deactivated? Or is this a bug?

Thank you


Answers:
author: Luciana Munhoz
body: Hi Marilize!

I checked this internally and found that a bug report was already created addressing this to our dev team. We recently released a new version of Trello that slightly changed the way the board header looks. This seems to have affected the ability to add board members to cards.

While I don't have an ETA on when a fix for the issue will be pushed, we will deploy it as soon as one is available.

Any questions or concerns, please let us know.

comments: author: ggray
body: Hope it gets fixed quick, I'm having a tedious time assigning cards at the moment!


author: Luciana Munhoz
body: Hi there! Welcome to the community! Thanks for adding your comments and feedback on this. I've passed that information along to our team so they can be aware of it.


author: Michelle Schiffbauer
body: Same here. What is taking so long? Our processes are based on drag/drop and this is a true slow down as well as some ToDo's being missed because the feature is so depended upon, some are forgetting to go into the card and add members.


author: Luciana Munhoz
body: Hi Michelle! Sorry to hear that it's causing some slowdown in your workflow.   
I checked this internally and see that dev team is still working on a solution. Thanks for sharing your feedback on this too. I've also passed it on to our dev team.


author: etnikk
body: ETA on this fix?


author: Luciana Munhoz
body: There are no updates on an ETA yet. :(


author: Liam Powell
body: Hello, I am sending a message here to pitch in as well, having this feature disabled is very annoying for our team as we have now to click each card 3 times to assign members, so it has become a very tedious process. The issue has been ongoing for 2 months now. Is it possible to increase the priority of this bug?


author: ggray
body: I agree with Liam, 2 months is a long time to fix a bug like this. Can it please be put higher up the priority list?


author: Luciana Munhoz
body: Hi All,  

Thanks for adding your comments and feedback on this. I've passed that information along to our team. There are currently no updates on an ETA yet.


author: etnikk
body: ?
????????????
Asked by Fujino Eiki:

?????PowerUp???????????????????????????????????????????![image.png](/t5/image/serverpage/image-id/253704i2CAFA510942D26B7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alina Kurishko
body: Hi Fujino,

Welcome to the Atlassian Community!

I hope you don't mind me answering in English ?

There's currently a bug related to the Calendar Power-Up disappearing from some boards. Our team is working on a fix, but in the meantime, we suggest you try to re-add the Power-Up to your board.

Here's how to do that:

1. Go to the board where the Calendar Power-Up is enabled.
2. Click the "Power-Ups" button on the upper right side.
3. Find the Power-Up, click **Settings**, then "Disable," and check the "Delete Power-Up data" option.
4. Go to <https://trello.com/power-ups/55a5d917446f517774210011> and re-add the Power-Up to your boards.

Hope this helps!

Alina \| The Trello Team
Calendar
Asked by Penney Pang:

I have added Calendar power-up in my boards and having been using it for years, but starting from yesterday, Calendar power up is no longer in my boards and I tried to reload the function but without success. How can I get back Calendar power-up?


Answers:
author: Andrea Crawford
body: Apologies for the trouble with the calendar power up this week. We discovered an issue and have since fixed it, so hopefully it's working for you again without having to disable and re-enable it.


author: Melisa
body: I have no answer - just wanted to let you know I'm having the same issue and have a ticket out to Atlassian to review.

comments: author: Melisa
body: Support just had me disable, and re-enable and it shows up
O trello tem formul?rio p?blico como existe no pipefy?
Asked by Maicon Guedes:

No pipefy h? a fun??o formul?rio p?blico, no qual posso enviar um formul?rio customiz?vel (por meio de um link) com campos/check lists/perguntas que eu desejar resposta. A pessoa insere respostas/dados e isso vira um card de entrada.   
? poss?vel fazer algo semelhante no trello?


Answers:
author: Alina Kurishko
body: Hi Maicon,

Welcome to the Atlassian Community!

I hope you don't mind me answering in English ?

Unfortunately, there's currently no feature like that, but I've sent your comment to the development team for consideration. While I can't promise they'll ship this change any time soon, you should know that your feedback is certainly heard.

In the meantime, I can suggest a workaround. Have you tried out the email-to-board feature? You can create a template email using your default mail client which would contain questions you want to ask your users/customers. You can then ask them to forward their responses to the email address appointed to your board. Each email would create a new card on a board.

Here's more about this feature and how to set it up: <https://support.atlassian.com/trello/docs/creating-cards-by-email/>

Hope this helps!

Alina \| The Trello Team
Why is my Trello board having problems loading this board?
Asked by Adrian Strench:

Why is Trello having trouble loading this board?


Answers:
author: Jimmy Seddon
body: Hi [@Adrian Strench](/t5/user/viewprofilepage/user-id/5203708),

Looks like there was an issue earlier which may have been what you were experiencing: <https://trello.status.atlassian.com/incidents/yq5j2dmdcy4n>

I'd check again and see if it's still having issues loading. I'd also recommend following Atlassian's Statuspage for Trello so that you will be notified by them when they have issues like this in the future.
trello showing info from last week
Asked by Ben Mccary:

Um...trello is acting pretty weird. I can't access a lot of the info on the browser version of the app, and on the mobile version it's showing the state as of last week. Is there something going on?


Answers:
author: Ben Mccary
body: Ok. nevermind. seems to be back.

comments: author: Jimmy Seddon
body: Hey [@Ben Mccary](/t5/user/viewprofilepage/user-id/5203701),

There was an incident earlier: <https://trello.status.atlassian.com/incidents/yq5j2dmdcy4n>

Might be worth following Atlassian's Trello Statuspage so you will be notified about issues like this in the future.
Automation rules and buttons not showing edits made
Asked by Mandy Saul:

Hello, please help.   

I have had both automation buttons and rules that worked flawlessly in the past (specifically buttons and rules that create automated checklists when clicked or cards are added to lists) Since then, I have made some edits to my master checklists (the checklists that are supposed to generate when the rule is applied) and the rules are not showing the edits when the automation happens.   

example:

Original checklist for sandwich making:

1) bread

2) butter

I edited the master checklist to now add:

3) jam

but when I do the automation trigger the new field 3) jam does not show up. Only the previous checklist as it was before is automating. The master checklists show all of my new edits, but the new edits do not generate when I do the automated rule/click the button.

any idea how to fix this?


Answers:
author: Mutya A
body: Hi Mandy,  

We can store different versions of checklists with the same names on different cards.   

When you click the Checklist button on a card, try finding other versions of the 'Master checklist' and which card they belong to and search for the checklist with the additional item 'jam'.   

You might want to rename those checklists to a unique name so only one checklist with the 'Master checklist' exists, with the 'jam' item.   

You can also rename the most updated master checklist and tweak the automation rule/click button to use this new checklist name.

Here's an example of having two different checklists with the same names:

![Screenshot 2023-04-26 at 4.53.41 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/253901i3F3D82426D887FB2/image-dimensions/297x244?v=v2 "Screenshot 2023-04-26 at 4.53.41 pm.png")

Let me know if any of these options work or if you have any more questions.


Tags: automation
Algu?m poderia entrar call comigo para tirar umas duvidas?
Asked by EDUARDO SOUZA SILVA:

Ol?, estou querendo contratar o plano "PREMIUM" do trello, por?m tenho algumas duvidas, algu?m poderia entrar em uma call comigo para tirar estas duvidas? ou ent?o deixar um contato para que possamos conversar sobre estas duvidas? S?o duvidas que se fosse faladas em uma liga??o, seria melhor para resolver meu problemas.


Answers:
author: Sal
body: Oi [@EDUARDO SOUZA SILVA](/t5/user/viewprofilepage/user-id/5188765) ,

Tudo bem contigo? Eu espero que sim!

Infelizmente, n?s n?o oferecemos nenhum tipo de suporte por telefone, por?m caso tu tenha alguma d?vida sobre como funciona o plano Premium do Trello, ou sobre algum recurso espec?fico que tu ficou com aquela pulga atr?s da orelha, ? s? tu abrir um ticket conosco atrav?s deste link <https://trello.com/contact> e nos informar quais s?o as tuas d?vidas, que ficaremos muito felizes em te ajudar.

Al?m disso, tu pode dar uma olhada nesses links para entender mais sobre o plano Premium e quais recursos ele te oferece:

* <https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/#Trello-Premium>

Espero ter te ajudado!
Who can help me navigate this new interface?
Asked by Marcia Ford:

I work alone, so Teams don't apply to me. My original Trello account is active, and I managed to start some new boards yesterday. But now when I go to Trello, I keep getting that blasted template landing page, which is useless to me, and I can't get to the page I was working on yesterday.

Can someone please tell me how I can find my new board and how I can be taken directly to the new board when I log in? I am lost.


Answers:
author: Beverley
body: Hi Marcia - welcome to the community!  

You can click on the 'Trello' logo on the top left of the page, to take you to the [Home page](https://support.atlassian.com/trello/docs/the-home-page/), where you can view your items, starred boards, and recently viewed boards.   

In the Home page, you can click on 'Boards' to go directly to the boards page to view all your boards. Here is a direct link: <https://trello.com/u/my/boards>

If you'd like to find your new board, you can also click on the 'Recent' tab at the top of the page, which will show a list of boards you have recently viewed.

I hope that helps!
I need to turn off the editor in the comments box section.
Asked by Nicholas Anapolsky:

I work with a company that has been using your service for the last 3 years. When we add comments to cards there is now an editor bar along the top. This reformats the way the comments are added and adds extra line space between them. Could you please tell me how to turn off the character editor in the comments?


Answers:
author: Renato Fagaraz
body: Hi, Nicholas! Welcome to the Atlassian Community!  

The change you are seeing comes from a new editing toolbar inside of Trello, to allow for more intuitive formatting options for card and board descriptions. The idea is to provide more control over how your content looks and allows you to preview it before saving. If this isn't desirable for you, the editor can be disabled by going over <https://trello.com/my/labs> and toggling on 'WYSIWYG Editing.'

I also want to provide a quick tip for how to prevent this from happening extra line from happening.

Simply hold down the **shift key** while pressing enter or return, and your text will single space instead. This works in most modern text editors and should help you achieve the formatting you desire.

![](https://getsupport.atlassian.com/secure/attachment/7947722/7947722_image-2023-03-22-14-13-18-205.png)

I used Enter/Return because Windows keyboards use Enter and Mac Keyboards use Return, so just consider whichever one is applicable to you.

Double spacing is a regular formatting rule for editors, this means there are other workarounds available to avoid paragraph breaks, however, holding shift is usually regarded as the most practical way to avoid this big space between lines of text.

Let me know if this makes sense or if you run into any issues replicating it!
How Can You Change Time Increments For Synced Calendar Events?
Asked by Kelly McKee:

Hello,

My employer and I are trying to integrate Trello with our Outlook calendar. We have the events showing up, but regardless of the timing we set in Trello, it shows in Outlook as a full hour. Is there a way to edit this so it's less clunky?

TIA!


Answers:
author: Beverley
body: Hi Kelly - welcome to the community!  

The Calendar view and Calendar Power-Up only syncs card due date times, and not start dates. The event is defaulted to an hour, and it is read-only, and isn't editable as the iCalendar feed is synced from Trello.  

What some users have done is use a third-party Power-Up instead of the iCal feed. You can find all Power-Ups listed here: <https://trello.com/power-ups/search?q=calendar>


Tags: calendar

integration

outlook
For some reason when I go to the archive section only certain cards appear.
Asked by Jay Moore:

We have different colored covers for each card in our Archive. But when we go to the archive only one type of project shows up. In the past all of the cards have shown up in the Archive, didn't matter the color. Is there a way to fix this?


Answers:
author: Beverley
body: Hi Jay - welcome to the community!

Archived cards will remain archived indefinitely (unless they are unarchived or deleted by a board member). If there are cards that aren't showing for you when looking up archived cards, you can use the search bar to find the card, or scroll to the bottom of the archive list and select 'load more cards'.

We have a guide with more information about archived cards: <https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/>

I hope that helps!

comments: author: Jay Moore
body: We know how to search for different archived cards, but the issue we are having is for some reason only one color (cover) shows up when we open the archive.

In the past all of the archived cards would populate, regardless of the color of the cover.


author: Beverley
body: Hi Jay,  

The archived items are ordered by most recently archived. Is it possible that multiple cards with the same color (cover) were archived recently?

The archived items will load a certain number of cards a time. If archived items aren't showing right away, scroll to the bottom of the archived items, and click on the button **'Load more cards'.**
Bloquear cart?es
Asked by EDUARDO SOUZA SILVA:

Ol? a todos!

Gostaria de saber se tem como bloquear um usu?rio de mover cart?es que ele n?o est? vinculado, ou seja s? pode mover cart?es que ele est? no cart?o, existe um power-up ou automa??o que fa?a isso?


Answers:
author: Sal
body: Oi [@EDUARDO SOUZA SILVA](/t5/user/viewprofilepage/user-id/5188765),

Tudo bem contigo? Bem vindo a Comunidade da Atlassian! :D

A ?nica forma que voc? pode limitar o acesso de um usu?rio dentro do teu quadro ? mudando a sua permiss?o de Membro para Observador. Observadores possuem uma grande limita??o do que eles podem e n?o podem fazer dentro de um quadro. Por?m esse recurso ? limitado somente para ?reas de trabalho Premium.

Se tu quiser saber mais sobre como Observadores funcionam dentro do Trello, ? s? dar uma olhadinha no nosso artigo aqui: <https://support.atlassian.com/trello/docs/adding-observers-to-boards/>. Espero ter ajudado!
I can't access the Atlassian to change my profile informations
Asked by Leonardo Marinho Galv?:

I'm trying to change my name at Atlassian site. But when i try to manage my atlassian count, the site doesn't load. Me and my colleagues are having the same problem


Answers:
author: Leonardo Marinho Galv?
body: this site specifically \<<https://id.atlassian.com/manage-profile/general>\>

comments: author: Dreamsuite Mike
body: Hi [@Leonardo Marinho Galv?](/t5/user/viewprofilepage/user-id/5203491)

If you and your colleagues are having the same problem, are you on a company network?   
Try to connect to your mobile network to see if it works


author: Leonardo Marinho Galv?
body: hi [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)

i tried your suggestion, it went to the same results. Still can't access the site to manage my account


Tags: atlassian-guard
bamboo scp task with artifact not working as expected: creates remote dir from the destination path of the artifact
Asked by aabeling:

Hi,

we have an artifact from another plan containing a directory structure, like

file1.txt  
dir1/file2.txt  
dir2/file3.txt

We want to scp the files of this artifact.

To do this we first define an "Artifact download configuration" task in our plan to make the artifact known to the scp task. Without that we are not able to choose this artifact in the artifact-selectbox of the scp task, right?  
In the "Artifact download configuration" task we define a destination path "foobar" for our artifact.

If we define a remote path like "/home/user/conf" the scp task creates

/home/user/conf/foobar/file1.txt  
/home/user/conf/foobar/dir1/file2.txt  
/home/user/conf/foobar/dir2/file3.txt

but we expect to get

/home/user/conf/file1.txt  
/home/user/conf/dir1/file2.txt  
/home/user/conf/dir2/file3.txt

If we define an empty destination path we get more files than we wanted since our base directory contains other files beside the files from our artifact.

Any help?

Shouldn't the scp task support the definition of a working directory or otherwise ignore the destination path from the "Artifact download configuration" task?

Answer from another topic suggesting to use the script task: <https://answers.atlassian.com/questions/19145752>

Best regards

Achim


Answers:
author: aabeling
body: If the artifact does not contain any subdirectories it works as expected.Perhaps the same problem as in <https://answers.atlassian.com/questions/11981587>
No agent can build this job
Asked by Mafaz Udayar:

We are using Bamboo elastic instance and creating Amazon EC2 instances from images to run our remote builds. When we check the agent matrix, it says the image is compatible to do the build, but when we run the build, the build gets queued and says "No agent can build this job"

Please note that, we have been building using this image for a long time, and we did not have any issues. But suddenly without any changes to the bamboo configurations or image settings we are getting this.


Answers:
author: makkintosh
body: same here. Everything is fine until i try to run a build...

suddenly no agents can build this job.


author: Alex Soto
body: Not sure if related, but bamboo on demand auto upgraded the ubuntu stock images to newer ubuntu versions without warning.

It caused problems for us, so possibly something to look in to.


Tags: cloud