youngmon/atlassian-qna huggingface dataset:
Sourcetree registration issues
Asked by mecote:

Hi,

I've created an Sourcetree account and I am unable to download the verification app. I got the following message when I signed in "The requested resource could not be found". In addition, I am unable to complete my registration. It doesn't allow me to go further than the 3rd step.

Seems like there is something wrong with my account.

How can I complete my registration?

Thank you!!


Answers:
author: Ana Retamal
body: Hi Marie-Eve, welcome to the Community!

There's no such thing as a Sourcetree account, so I'll assume you created an Atlassian account which is required for registering the product (please correct me if I'm wrong ?).

You said you're unable to complete the registration, what happened? Did you get any error message? If you're using Windows, please make sure that Internet Explorer is updated to the latest version, as Sourcetree relies on it for the authentication steps.

Also, please try to log in to [my.atlassian.com](https://my.atlassian.com/product) using the browser directly and let us know if you encounter any issues. If you do, send us a screenshot.

Lastly, I'm not sure what you mean by the verification app, can you clarify a bit more about this part?

Kind regards!

Ana
how to permanently remove a commit from remote and local
Asked by gaurav singh:

i accidently pushed some commit to the remote server and i want to remove the commit so that if i call git status it wont say you are 2 commits behind


Answers:
author: minnsey
body: Hi,   

You will have to do a hard reset your local repository to the correct commit and then do a force push to bring your remote back in to sync with your local copy. Be aware this could ave a big impact on any colleagues who have already fetched the two commits you want to remove.

comments: author: Schroef
body: Am at the same point and tried rebase and cancel commit but nothing is done. It keeps showing that initial commit which i want to delete


Tags: git
unable to pull request to local
Asked by gaurav singh:

? amfrost_crm git:(master) git pull origin master  
ssh: connect to host bitbucket.org port 22: Connection timed out  
fatal: Could not read from remote repository.  

Please make sure you have the correct access rights  
and the repository exists.


Answers:
author: minnsey
body: Hi   

It looks like you have a network issue and you are unable to connect to btbucket.org?

comments: author: gaurav singh
body: Hi

Thanks for helping me with this i am unable to connect to the bitbucket i have checked my network settings they are fine and by the way i'm using linux OS

Do you have any solution to this ?

thanks in advance


author: minnsey
body: Can you use a browser to access <https://bitbucket.org> and can you SSH to bitbucket.org ?  

If not do you have a proxy server or firewall in the way?  

<br />
Impossible to start using Sourcetree 2.7.6a on macOS Sierra
Asked by Shugo Saito:

Impossible to start using Sourcetree, because 'Continue' button on the launch pane will never became active state (can not click), even after checking the checkbox or click 'I agree' button.

![Screen Shot 2018-08-28 at 11.10.06.png](/t5/image/serverpage/image-id/30579i985994E39DCBCFF0/image-size/large?v=v2&px=999 "Screen Shot 2018-08-28 at 11.10.06.png")


Answers:
author: Manju
body: Oops! that's the first time we are seeing this. Can you remove com.torusknot.SourceTreeNotMAS.plist from \~/Library/Preferences/ and try?

comments: author: Shugo Saito
body: Thank you for the response.  
I tried it and it worked!

\> remove com.torusknot.SourceTreeNotMAS.plist

Thanks a lot!


Tags: mac
Sourcetree crash on startup WIn10 with proxy, NPS feedback service
Asked by Ross Dyson:

ERROR \[2018-08-28 08:54:31,278\] \[19\] \[SourceTree.Analytics.NPS.Service.NPSFeedbackService+\<RecordShownPromptAsync\>d__17\] \[MoveNext\] - NPS: Couldn't record shown prompt  
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---\> System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

BAM suddenly stopped working yesterday.


Answers:
author: minnsey
body: Hi  

Thanks for the feedback. If you configure your Network Proxy in the Tools/Options/Network tab do you get the same error or is it fixed?


Tags: proxy

windows
Strip From Here on Remote (Mercurial)
Asked by ralvy:

Suppose I have Pushed a Commit to my Remote. Also suppose that Pushed Commit has not been Pulled by any other user.

Now I decide to Strip that Commit locally. Is there a way to get that Srip to be done on the Remote as well?


Answers:
author: minnsey
body: Hi  

I believe you would want to do a *force*, -f, push, however Sourcetree does not support that option for Mercurial.


Tags: mercurial
Sourcetree (Mercurial) only shows my Default branch on Remote in sidebar.
Asked by ralvy:

Using Sourcetree with Mercurial, I notice that the Remotes portion of the sidebar only shows my Default branch, even though the Remote has both Default and Develop branches.


Answers:
author: minnsey
body: Hi  

Thanks for the information, I'd not noticed that I will investigate.

comments: author: ralvy
body: This problem is still present in the current Early Access of v3.0.


author: minnsey
body: Thanks for the update


Tags: mercurial
Does SourceTree 2.x have and end-of-life date?
Asked by Josh Horner:

I've searched around the Atlassian site \[1\]\[2\], but I can't find any stated end-of-life policy for SourceTree. Specifically, how long will SourceTree 2.x be maintained with patches and bug fixes?

\[1\] [Atlassian Support End of Life Policy](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html?_ga=2.231271583.1481851825.1535375623-2027303178.1535375623 "Atlassian Support End of Life Policy")

\[2\] [Atlassian Support Offerings](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html?_ga=2.253968896.986176737.1535376602-684013247.1532001397 "Atlassian Support Offerings")

**2018-08-28 Edit:**

More specifically, I work for a US Federal agency which has an approved software list. In order to get SourceTree (or any software) on this list, I need to prove vendor support for the software (free or paid). "Support" here, is less about customer/technical support (which is provided for free via the Atlassian Community here), but rather more about patches/bug fixes/software maintenance support.

I need to provide an answer to the following (emphasis mine):
> "I need documentation proving vendor support for this software. This documentation could be a signed vendor software support contract or purchase order with the period of performance, a specific URL citation demonstrating current full support to end-of-life, or an email/URL from the vendor stating support is provided at no additional charge, or fully approved ITPRs can be submitted as proof of support. **Support must include patches and bug-fixes.**"


Answers:
author: minnsey
body: Hi  

I will see if I can find anything official but policy has been that Atlassian supports the most recent release, i.e currently 2.6.10. However as soon as we move to 3.0.0 we do not provide patches etc back to older versions etc  

This is because all releases are part of a single release channel, users of 2.6.10 will be prompted to update to 3.0.0 when it is released, to 3.1.0 after that etc.  

This release channel includes bug fixes, security patches and new features.

comments: author: Josh Horner
body: Michael,

Thanks for the response! I completely agree, especially for free software. What is the anticipated timeline for the 3.0 release? I understand that it's currently in beta.


author: minnsey
body: Hi  

We are in the final stages of testing. We should start rollout very soon but I will give us some wriggle room and say this month :)


author: Josh Horner
body: Thanks!
Error : Something went wrong while attempting to validate your credentials.
Asked by Atul Redij:

I got this error while Installing Source Tree 2.6.10. i am using Windows 10 OS. I able to Login Atlasian Account through Browser but when I Enter same Credentials while Installing Source Tree it shows 'Something went wrong while attempting to validate your credentials' Error

I have done these things

1. Edited the security settings (Custom Level) for Trusted sites to:
2. Added https//[www.atlassian.com](http://www.atlassian.com) to Trusted sites (Internet Properties \> Security \> Trusted sites \> Sites)  
   * Enable Access data sources across domains (under Miscellaneous)
   * Enable Allow META REFRESH (under Miscellaneous)
   * Enable Active scripting (under Scripting)

still this Doesn't Resolve the Problem

Please help me to Resolve this Issue


Answers:
author: Ana Retamal
body: Hi Atul, thanks for reaching out :)

When exactly are you getting this error? Is it when you try to register Sourcetree with your Atlassian account?

Keep in mind that Sourcetree relies on Internet Explorer for the authentication steps, so please make sure IE is updated to the latest version. If you're still having issues, double check that you're typing your password correctly and let us know!

Kind regards,

Ana


Tags: windows
Analytics prior to the month of March.
Asked by Fabio Alves:

Hello,

In the space I cannot see analytics before March 2023.

What is this due to? I can't export somehow, I would need the entire analytics.

Thank you and greetings,


Answers:
author: Laurie Sciutti
body: Hi [@Fabio Alves](/t5/user/viewprofilepage/user-id/5153917) \~ is this specific to one space or all? If one space, was the space created prior to March 2023?


Tags: cloud

confluence-cloud
Broken versioning after cloud migration
Asked by Maria Petkova:

Hi,

I am using Scroll Versions on server. I have 3 versions per space on average. After migrating to cloud these versions disappear and instead of a picker (drop-down menu for versions) the pages appears in the page tree several times with vvX.X at the end.   

I know that for cloud the app that has to be used in Scroll Document.  

My question is is there an easy way to restore the versioning on an entire space or I should somehow manage it page by page and version by version? One of the spaces has over 1000 pages and it is in 4 versions and it will be an enormous effort.


Answers:
author: Nils Bier _K15t_
body: Hi [@Maria Petkova](/t5/user/viewprofilepage/user-id/4845607)

Due to various reasons (most of them being technical constraints in Cloud), we weren't able to ship Scroll Versions for Confluence Cloud.

Instead we've developed a new app, Scroll Documents, which is the Cloud-equivelent of Scroll Versions.

In order for you to continue using the version management functionality, you'd need to firstly convert your Scroll Versions space(s) to (a) Scroll Documents managed space(s) on your Server instance, and then take this newly created space to the Cloud using the Confluence Cloud Migration Assistant.

From your description it sounds like, you've taken the Scroll Versions managed space and migrated that one to the Cloud, which - as you can see - does not work.

We have a dedicated microsite available on [migration.k15t.com](https://migration.k15t.com/) that provides further context and deeply explains what users need to do if they want to migrate their Scroll Versions spaces to Confluence Cloud.

If you have additional questions after going through the content, or have concrete questions regarding your use case, we're happy to support you.  
Please feel free [to open a ticket with us](https://k15t.jira.com/servicedesk/customer/portal/3/group/6/create/24), so we can further discuss and help you with the transformation to Cloud.

Looking forward to hearing from you.

Cheers,  
Nils

comments: author: Maria Petkova
body: [@Nils Bier _K15t_](/t5/user/viewprofilepage/user-id/783204) Thanks a lot! I will go step by step through your instruction.


author: Kristian Klima
body: Hello [@Maria Petkova](/t5/user/viewprofilepage/user-id/4845607)

If I remember correctly, you first have to migrate Scroll Versions to Scroll Documents on the Server side, then migrate Scroll Docs from Server to Scroll Docs on Cloud.

I'd ping K15t directly.

Scroll Documents has a rather different approach to versioning compared to Scroll Versions.

comments: author: Maria Petkova
body: [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)   

You remember correctly according to Nils' answer.  

Thank you!


Tags: cloud

cloud-migration

confluence-cloud
Acquire current active user list of Gliffy Diagram
Asked by Faisal LNU:

Hi,  

Is there any way to acquire the list of current active users of :

* Gliffy Diagrams for Confluence Cloud


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Faisal LNU](/t5/user/viewprofilepage/user-id/5398598) and welcome,

app users are the same as per your confluence cloud product.

<https://support.atlassian.com/organization-administration/docs/export-users-from-a-site/>

Hope this helps,

Fabio

comments: author: Samie Kaufman - Your Gal at Gliffy
body: That's correct!

Hi [@Faisal LNU](/t5/user/viewprofilepage/user-id/5398598) ! I'm Gliffy's PM! As Fabio stated, everyone in your Confluence instance has access to Gliffy. There isn't a way to see who is using specific Marketplace apps in Confluence.


Tags: cloud

confluence-cloud
Confiform Cannot Enter Text With Bullet Points Stripped From The Field
Asked by Stuart Wosika:

Hi guys,

I have fields of type textarea and when I copy some text in with bullet points to the field (when running the form) the bullet points are stripped out. If this is normal behaviour then I request an update to allow this as it is important to be able to format text entry using bullet points.

BR.

Stuart.


Answers:
author: Asha Goyal
body: Hello [@Stuart Wosika](/t5/user/viewprofilepage/user-id/5235433)

You need to set your Multi Text custom field as Wiki style. Here are the steps (Replace the description field with your Custom field :

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/303667i8F3A3AD50AD69F4E/image-size/large?v=v2&px=999 "image.png")

Kindly Accept and Vote if it helps.

Thanks

comments: author: Stuart Wosika
body: Thanks AG - posted response above to Alex that includes response to your feedback


author: Alex Medved _ConfiForms_
body: Hi

TextArea fields in the browsers do not accept "bullet points"

<https://www.w3schools.com/tags/tag_textarea.asp>

It is a multi line text field. Does not support any other formatting than new lines and spacing

Alex

comments: author: Stuart Wosika
body: Hi Alex, is there a workaround (not using textarea) where I can enter text that supports bullet points please? Not sure how custom field (mentioned by AG below) will help if the form already strips out these characters.

Thanks.

Stuart.


author: Alex Medved _ConfiForms_
body: I dont know how that answer is relevant to ConfiiForms... I dont think it is


author: Stuart Wosika
body: My point is that I want to pass bullet pointed text using the form., This is a very valid scenario. This seems to be a limitation of the way Confiform has been implemented if the tool cannot handle this. So I am asking if there is a way to do this. If not then you should look to make this a candidate change in the future.


author: Alex Medved _ConfiForms_
body: Switch to WYSIWYG field (type), instead of a TextArea


Tags: confiforms

confluence-server

server
error loading shared libraries libjli.so in rhel 8
Asked by Ramon Newton:

catalina.sh line 506 operation no permitted

error while loading shared libraries libjli.so


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ramon Newton](/t5/user/viewprofilepage/user-id/5419545) and welcome,

please could you share atlassian-confluence.log information so that we can investigate and fix your issue?

Fabio


Tags: confluence-server

server
Qu? hacer para resolver App is not responding. Wait or cancel? usando Draw.io
Asked by Anabel Vazquez:

Al abrir una p?gina de confluence en los diagramas Draw.io aparece el mensaje App is not responding. Wait or cancel?

No permite visualizarlos.

Ya elimin? cach?, borr? cookies, abr? la p?gina en modo privado y nada funcion?.

En el celular si puedo ver los diagramas pero desde la web no.

Alguien podr?a darme alternativas de c?mo solucionarlo, por favor


Answers:
author: Bastian -drawio Diagrams-
body: Hi Anabel. Sorry but we don't speak spanish (so allow me to respond in english). There might be a temporary Confluence hiccup, but to be 100% sure, please contact our engineers via support@draw.io. They will assist you to sort out the issue asap.


Tags: cloud

confluence-cloud
Best way to make multiple "dry runs" for testing a new environment
Asked by Dena Ahlers:

I am recreating some of our current pages that have a confluence page and a ConfiForm page. They have connections to multiple pages that are all being recreated. I need to perform testing before moving these pages to our production environment.  

At this time I created a Dev environment in its own space, I created the pages within the dev environment and tested everything. I then created an inactive page within our production environment space, copied the pages from the test environment, renamed the form names, etc to point to the new pages.  

I need to do 2 more dry runs but I'm not sure if I can create multiple pages in the same space. Does anyone have a best practices when performing a change like this?

Thank you for your help


Answers:
author: Benjamin
body: Hi [@Dena Ahlers](/t5/user/viewprofilepage/user-id/5212357)

You can create multiple pages in the same space. Sometimes, you may not need to create test pages in another environment depending on what you are trying to do. In a lot cases, I just use my own personal space in production to test things out like a template. If I'm testing an add-on proof of concept, I would use the Dev instance before deciding to purchase and deploy it to the Production environment.

Hope this helps.

comments: author: Dena Ahlers
body: Thank you!


Tags: confiforms

confluence-server

server
Automated Jira ticket for Expired Confluence pages
Asked by Diandra Victor:

I am trying to create automated Jira tickets when a page has not been updated in a specific time period. Is this possible in Jira and Confluence Data Center?

Curious as to how companies keep their documentation up to date.


Answers:
author: Aron Gombas _Midori_
body: You don't actually need Jira if your focus is on keeping the Confluence content up-to-date.

We have been developing an app exactly for this use case. It tracks the last views and updates on pages, even supports *specific* expiration date per page (or per page tree), and when a page becomes stale, it automatically emails the persons responsible with their personalized list of outdated pages.

![page-status-browser.png](https://community.atlassian.com/t5/image/serverpage/image-id/303676i7EA9D05D8C9CEF20/image-size/large?v=v2&px=999 "page-status-browser.png")

They can then confirm that it is still up-to-date without making changes, they can actually update it, or they can archive it if it is not required anymore.

Overall, a [lot of features](https://www.midori-global.com/products/better-content-archiving-for-confluence/data-center/documentation/) that enable automatic content lifecycle management.

See: [https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=datacenter&tab=overview)

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*

comments: author: Diandra Victor
body: Thanks. The plugin looks great however, instead of sending an email notification, it would be better if the plugin could provide an option to open a Jira ticket. Many teams use Jira, and not email as work intake. Furthermore, by assigning a Jira ticket to someone, there's a better chance that the work will get completed.


author: Benjamin
body: Hi [@Diandra Victor](/t5/user/viewprofilepage/user-id/569726) ,

It probably possible with scripts. Its down to people in my experience.

Usually what works is when having space admins take ownership of their space. They have the context and awareness of how often a space needs to be updated.

-Ben

comments: author: Diandra Victor
body: Thanks for the feedback


Tags: confluence-server

server
How can I report what ownership or customizations a specific account holds prior to deleting account
Asked by gbonin:

Before I remove an account, I want to be able to identify if the account holds ownership on components, customizations or add-ons that may become disabled and become unusable by the rest of the company. The account role is 'Trusted' and I have only removed the Site Access.

Are there any components that might become unusable if introduced by this account on removing the account? If so, how can I report and transfer those items?

Thanks, GBonin


Answers:
author: Benjamin
body: HI [@gbonin](/t5/user/viewprofilepage/user-id/5055893) ,

Not aware if there's a way that you can get a list of all the places the user is tied to. The main thing you can check is what groups they belong in.

Components will not break if you remove this user. It just won't be auto-assign to anyone since the assign user is no longer on the system. So, all tickets for this user should be reassign to another team member and should be easily be done by the project admin for the projects the user was working on.

One thing to recommend is to deactivate the account if you want to retain historical information of what the user did. Once deleted, all the historical information and who did it is gone.

Hope this helps.


Tags: administration

cloud

confluence-cloud
Link a section from one space to another as a new page or a link in the left panel
Asked by joss_basaldu:

I'd like to create a centralized space for notes from different teams/spaces. Instead of moving pages from disparate team spaces, I'd like to be able to link from the left panel to those locations. Please advise how I can do this.

Thank you!


Answers:
author: Mattia _bitvoodoo ag_
body: Hello [@joss_basaldu](/t5/user/viewprofilepage/user-id/5419402)

Welcome to the community.

If you are a space administrator you can create and maintain shortcuts in the left navigation as documented on [this page](https://support.atlassian.com/confluence-cloud/docs/customize-your-space/#:~:text=deleting%20a%20space.-,Space%20shortcuts,-Shortcuts%20are%20helpful).

Another way to centralize various existing Confluence pages in one place without having to move or copy the pages is to use apps such as [Navitabs](https://marketplace.atlassian.com/apps/28632/navitabs-tabs-for-confluence?hosting=cloud&tab=overview). You can find an article on this topic [here](https://www.bitvoodoo.app/blog/how-to-create-tabs-in-confluence-cloud/). I'm biased though, as I work for the vendor of this app. You can search for more options here in the [Marketplace](https://marketplace.atlassian.com/).

Kind regards,

Mattia


author: Bal?zs Szak?l _META-INF_
body: Hi [@joss_basaldu](/t5/user/viewprofilepage/user-id/5419402) ,

with our app, [Advanced Content Navigator,](https://marketplace.atlassian.com/manage/vendors/4907/reporting/sales?period=thisMonth) you can not only link pages, but page trees, from a starting point you select! You can add our macro to any page, and if you prefer to create a personal dashboard, that would look something like this:

![Screenshot 2023-11-14 at 15.52.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/304635iC8B9FF1165509DCD/image-size/large?v=v2&px=999 "Screenshot 2023-11-14 at 15.52.02.png")

Of course there is more:

* show unread pages
* manage statuses and overview tasks
* create, rename and preview pages
* and more :)

Hope this was helpful,

Best regards,

Balazs


Tags: cloud

confluence-cloud