youngmon/atlassian-qna huggingface dataset:
Butler action
Asked by Koos Vis:

Hi team.

I entered the following action but the comment is not posted. Any suggestions?

every day at 2:15 PM, for each card with the purple "Ready for Pickup" label, move the card to the top of the list "Logistic Tracking", and if {cardagedaysround} \> 3, post a comment "**@myteam** This order is still not picked up. This is the first notice. Please confirm has been scheduled for pickup"

UPDATE:

It took some time to process, but the actions did process perfectly after all. Thank you all for the suggestions.

![Tutorial 2544 - 2020-07-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/102575iB481083FB3853817/image-size/large?v=v2&px=999 "Tutorial 2544 - 2020-07-11.png")


Answers:
author: Esme Crutchley
body: Hi [@Koos Vis](/t5/user/viewprofilepage/user-id/4006346)

Welcome to the Community - it's great to have you here!

Could you take a screenshot of the Butler command so that we can see it?

Have you had a look in the Butler actions and seen if there's an error? To get to this, on the board that you've set the command on; click Butler (top right), then bottom left will be 'account' - click on that, then click usage log and it'll show you all the rules that it's either run successfully or tried to run and give you details of where it failed. If it failed and you can't figure out why, attach a screenshot of that as well and we'll do our best to help!

Looking forward to seeing the screenshots!

Esme :)


author: milynnus
body: [@Koos Vis](/t5/user/viewprofilepage/user-id/4006346) Definitely doable with a Time trigger that watch for changes to list and 1 py-trello module but it is not Butler.   
Used here on the Singapore destination

<https://youtu.be/N5RYSr54Ajg>

The difference the a Trello trigger that watch the list for any change and any time.   

[@Vongsawat](/t5/user/viewprofilepage/user-id/3989989) has been doing a lot of work on Butler.


author: Vongsawat
body: ..Is that a butlerbot command? I feel like those are commands you can't use with the now built-in version of Butler.... but maybe I'm wrong??  

I can kinda see how to do it, it'd require two command runs, and some set-up to get an IF conditional working though.  
edit: and at least Trello Gold, as you need access to Scheduled commands. Though there's probably a power-up workaround for that now that I think of it..  

Wanted to check first if my understanding was correct or not about the butlerbot thing.. A screenshot of the command would help if you're unsure. Or maybe I'm just confused.  

edit: ack, might still be doable, but the solution I had in my head doesn't. My idea doesn't work for if-greater-than.
leaving a team on my trello account
Asked by Kathryn Labatad:

I have a trello account that i haven't used in a while. Would like to start using it again but I see that I am part of a team I no longer wish to be a part of. How do I eliminate or close it from my screen or my account?


Answers:
author: Esme Crutchley
body: Hi [@Kathryn Labatad](/t5/user/viewprofilepage/user-id/4006245)

Welcome to the Community - it's great to have you here!

What you need to do is leave all the boards you don't want to be part of anymore.

If you go to the board that you don't want to be a member of anymore, if you're on a tablet or mobile, click on the gear icon top right, then click on your profile picture and there should be a 'slide to remove.'

On desktop or Chrome, click on the 'Show Menu' top right, then 'More' then 'Leave Board.'

Hopefully, that answers your question, please let us know if you come up against problems!

Esme :)

comments: author: Iain Dooley
body: [@Esme Crutchley](/t5/user/viewprofilepage/user-id/3555478) just to add to this answer, in addition to leaving any boards you can also leave any teams you no longer wish to be a member of, just go to the Members page of the team and click the "Leave" button on the right:

![2020-07-13 at 12.03 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/102610iEB6D3B422BEF9770/image-size/large?v=v2&px=999 "2020-07-13 at 12.03 am.png")


author: Esme Crutchley
body: Great to know! Thanks [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)
Free Trello Account - calendar
Asked by Melanie Silkworth:

I have the free account with Trello and wasn't real clear on how the butler/calendar option worked, so I used my ONE option on a board I don't even use. Is there a way to delete the calendar from that board so I can enable on another board?


Answers:
author: milynnus
body: [@Melanie Silkworth](/t5/user/viewprofilepage/user-id/4006235) You are probably using a Power Up. In any card or in the board setting you should find the Power Up there and you can disable it. If it is a Butler then you can remove any rules there. Butler is on the TOP bar to your right.

comments: author: Melanie Silkworth
body: Got it. Thank you
Unable to upload images in cards
Asked by Vinicius Spira:

Trello just says "unable to upload file" and nothing more. This is happening with all the cards I checked. Any ideas?


Answers:
author: Iain Dooley
body: [@Vinicius Spira](/t5/user/viewprofilepage/user-id/4006150) Are you on a free plan trying to upload a file large than 10MB?

comments: author: zoul
body: I have the same problem trying to upload a 30KB image. This gets logged into the browser console:

```
[Error] Failed to load resource: The operation couldn?t be completed. Protocol error
```

...but no details. Current Safari on macOS Catalina.
Multiple clients
Asked by Debbie Ironside:

I have multiple clients and do not want them to see other clients' content/tasks. Is it possible to have multiple accounts in one place?


Answers:
author: Esme Crutchley
body: Hi [@Debbie Ironside](/t5/user/viewprofilepage/user-id/4006003)

Welcome to the Community, it's great to have you here!

If I was in your situation, I would suggest that you create a free team (unless you already have Business Class) and add the individual clients to the individual boards that you want them to have access to.

Free teams are limited to 10 boards, however, there is ***currently*** no limit on the number of free teams you can have.

So if you have 3 clients with 5 boards each, it might be worth creating 3 teams, one for each client.

However, I would caution you to not add them at the team level, only add them to the boards you want them to be able to see. If you add them at the Team level - they will have admin rights for the whole team, including upgrading to Business Class, which could be very expensive for you (not them).

Let me know if this is helpful! If not, we'll attempt something else!

Esme :)


author: Vongsawat
body: I don't *think* so.  

But I remember seeing someone else who set it up in such a way that they'd duplicate their board every time they have a new client and keep each board client-specific. Which could be an idea?
What is the best way for an individual to use Trello with multiple clients?
Asked by islandmiki10:

I am new to Trello and as an independent contractor I have several clients that want to use Trello to be better organized and house information in one place. I have been invited to boards they have set up, but I wonder about how that works with a place that I can track all of my different projects for multiple clients?

Does anyone have any experience with this and can give some insight to what they have learned that is more recent that what I am seeing?

I would like to learn from others trial and errors!

Thanks,

islandmiki


Answers:
author: Koos Vis
body: Hi Islandmiki.

I have many boards with different people and am using much automation (Butler and mainly [trellinator](https://benkoworks.com/benkobot/)). But all these boards and automation would have driven me nuts if I would not have had one 'master board' where I receive all tagged messages and even emails. I'm using [BenkoBoard](https://benkoworks.com/benkoboard/) with great success and also have a team board ([BenkoDesk](https://benkoworks.com/benkodesk/)).

Check it out, perhaps this is a solution - for me it sure is!


author: Karla Fritz
body: Hi islanmiki10,

I use a master board which includes a list with all my clients. I create a board for each client, but then I link these individual boards in the list on the master board.

Hope this simple solution helps.

comments: author: islandmiki10
body: Thanks Karla, this seems to be along the lines of what might work for me.

Might I ask a few questions to clarify?

Are the Boards all on your Trello account?

Can you link boards from your clients Trello account to these boards?

Thanks,

Miki
????????????
Asked by ????:

????????????????????????????????????????

????????????????????????????????????????????????

?????????5?????????????????????????????????????????????????????????????????????


Answers:
author: Manami Ogawa
body: ???  
???????????????????  
Trello ???????????????????  
<https://trello.com/free-trial>  
Trello Business Class ????????????????????????  
????????????????????????????  
Trello(<https://trello.com/>) ??????????????????????"???" ??????????????????? "??" ??????????????????????????????????  
Trello Business Class ???????????Power-ups ??????????????????????????????????????????????????????  
<https://trello.com/pricing>  
???????????????????????????????Trello ???????????????????????????????????????????  
<https://trello.com/contact#/>  
???????????????  
???????????????


author: Iain Dooley
body: [@????](/t5/user/viewprofilepage/user-id/4004988) You can see your current plan in the Billing section:

![2020-07-13 at 12.21 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/102611i9F21E0773A1B86FB/image-size/large?v=v2&px=999 "2020-07-13 at 12.21 am.png")

In order to add members you can either invite them to your team or invite them to boards:

<https://help.trello.com/article/717-adding-people-to-a-board>

<https://help.trello.com/article/715-inviting-people-to-an-organization>


Tags: language-ja
Is there any option for admin to create predefined labels, or admin can add delete labels only?
Asked by Muhammad Farhan:

I was creating a support knowledge base where I want to add some labels but at the moment every one can create a label which can cause trouble in finding something rather making it easier. So can you please let me know, whether there is an option for this that only Space admin can create new labels and delete when required?


Answers:
author: Pramodh M
body: [@Muhammad Farhan](/t5/user/viewprofilepage/user-id/4748348)

Welcome to the community ?

Using page templates we can set the labels in advance, so that when knowledge base page is created, tha labels are added automatically when they are added

<https://confluence.atlassian.com/doc/page-templates-296093785.html>

Thanks,

Pramodh

comments: author: Muhammad Farhan
body: But that can be deleted by anyone, how I restrict them to delete?

is there any management console available for labels


author: Pramodh M
body: [@Muhammad Farhan](/t5/user/viewprofilepage/user-id/4748348)

Deletion is not possible by restricting labels as of now

Please check with the Atlassian support team on the feature request


Tags: confluence-server

server
Cannot start Confluence Cloud trial
Asked by Alexander Christian:

Hi there,

we're using until now Confluence Server. We already setup (some months ago) a license for Jira Service Management with a subdomain like "my-company.atlassian.net".  

I now want to go for the free "up to 12months" Confluence Cloud trial. So I open <https://www.atlassian.com/de/migration/assess/cloud-migration-trial/options> and select out Confluence Server license, proceed with the activation progress, answer the next form with my company-email address, and continue with the pre-filled website name "my-company.atlassian.net" (the same as our Jira Service Management runs with. In the next step I tell that all "my-company.atlassian.net" users should be invited ... and the the robot begins to do it's work .... and finally fails with ("an error happened"):   

![Screenshot 2022-02-08 140238.png](/t5/image/serverpage/image-id/182243i8F6EAF2A3C9895AA/image-size/large?v=v2&px=999 "Screenshot 2022-02-08 140238.png")  

Tried it several times, tried it also after a few days again. No luck. Still fails. Chrome Dev Tools tell me, that there is an HTTP409:  

*Resource <https://hams.internal.atlassian.com/public/rest/ondemand/private/xxxxxxxxxxxxxxx/activateProducts> returned unexpected HTTP response code: 409*

Any ideas? Who do I contact now? How can I solve this?


Answers:
author: Vishwas
body: Hey [@Alexander Christian](/t5/user/viewprofilepage/user-id/4748260)

Welcome to Atlassian Community !

I guess you have confluence server maintenance license active, in that case Atlassian Support Team would be the place to contact, provide them all these details

<https://support.atlassian.com/contact/#/>

Regards,

Vishwas


Tags: cloud

confluence-cloud

error

trial
Mention people in Confluence
Asked by Abhijeet Keenoo:

Hello Community Support.  

Confluence is deployed for my organisation to make use of.

Nevertheless, it is possible to mention anyone (within \& outside the organisation) which is something we want to avoid.  

While we don't want to disable the mention feature (as we want to be able to mention internal users only), how can we prevent our users from mentioning users outside our organisations?  

Thanks \& Regards,  

Abhi.


Answers:
author: Duy Anh Do
body: Hi [@Abhijeet Keenoo](/t5/user/viewprofilepage/user-id/4748245) ,

You can use this plugin to limit the @mentioning for specific groups. Users then can only @mention or search for other users in groups you configure.

[https://marketplace.atlassian.com/apps/1225447/confluence-browse-people-permission?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/1225447/confluence-browse-people-permission?hosting=datacenter&tab=overview)

Cheers


author: Andy Gladstone
body: [@Abhijeet Keenoo](/t5/user/viewprofilepage/user-id/4748245) Welcome to the Confluence Community.

Any user that is licensed on your instance will be able to be mentioned. Are the users that are accessing your instance from outside of the organization licensed or accessing via public links? If they are not licensed, they should not be able to be mentioned. But all licensed users can, and you cannot restrict that on a user basis.

comments: author: Andy Gladstone
body: [@Abhijeet Keenoo](/t5/user/viewprofilepage/user-id/4748245) checking in here to see if my answer helped and if you have any additional questions.


author: Abhijeet Keenoo
body: Hello [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) .  

Well, I tried again and it looks like you can mention any user (even outside the organisation).  

For e.g., let's say our domain name is abc.com \& all users with email address abc.com is licensed \& can be mentioned. Fine, no problem with that!  

Not let's say I want to mention user user1@abc.com but as soon as i type @user1...i have several usernames coming up like user1@ferrari.com, user1@dubai.com, user1@whatever.com...\& they can be mentioned...  

Any idea how to allow mentioning for a specific domains only?  

Thanks \& Regards,  

Abhi.


author: Andy Gladstone
body: That is odd. When you type the @ symbol, you get a list of all users like the below, that shows even users outside your organization? Is it possible that someone has created users for these individuals in your org?

![Capture12.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/182567i3B08054526C6A037/image-size/large?v=v2&px=999 "Capture12.JPG")


author: Andy Gladstone
body: [@Abhijeet Keenoo](/t5/user/viewprofilepage/user-id/4748245) checking in here to see if your issue has been resolved.


Tags: mention

server
Page proberties report
Asked by Luecke:

hi,

can the width of the cells in the "Page Properties report" be adjusted manually?

thanks a lot!  
Luecke


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi there,

As this question mentions our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community) app, we are happy to introduce its new macro -- [Table Spreadsheet](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Spreadsheet+macro?utm_source=atl_community).

The macro allows you to work with fully functional Excel spreadsheets right in Confluence.

You'll be able to use cells' formulas, filters, conditional formatting, etc., create pivot tables and charts from the page view and edit modes.

The Table Spreadsheet macro is available for Cloud and Server/Data Center.

![](https://docs.stiltsoft.com/download/attachments/83100938/Conditional%20formatting.png?version=1&modificationDate=1641987630000&api=v2&effects=border-simple,shadow-kn)


author: Katerina Kovriga {Stiltsoft}
body: Hi [@Luecke](/t5/user/viewprofilepage/user-id/4350666) ,

If you use our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=server&utm_source=atl_community) app, you'll be able to adjust the cells' width with the help of the [Table Transformer](https://docs.stiltsoft.com/display/public/TFAC/Advanced+table+cells+formatting#Advancedtablecellsformatting-Changingcolumnwidth?utm_source=atl_community) macro.

comments: author: Luecke
body: hi [@Katerina Kovriga {Stiltsoft}](/t5/user/viewprofilepage/user-id/1464746)

thanks for the quick answer - is this also possible in the macro "page properties report" then? in the video I see that the table is edited directly on a confluence page


author: Katerina Kovriga {Stiltsoft}
body: Not sure that the Page Properties Report works as a plain manually created table where you adjust width in the page edit mode by dragging the column borders.


author: Luecke
body: o.k, thank you - I would like to control the column width in this "Page Properties Report"


Tags: atl-orange

confluence-server

marketplace

server
Log4j issues
Asked by Sohith:

Bellwiki application was built based on confluence technology and we identified log4j files in the server in the below paths. could you please let us know if there will be any impact to the application with the below watchdog.jar.

Paths:-

1)Path : /app/tmp/atlassian-confluence-7.4.3/bin/synchrony-proxy-watchdog.jar Installed version : 1.2.17

2)Path : /app/tmp/atlassian-confluence-7.4.3/bin/synchrony-proxy-watchdog.jar Installed version : 1.2.17

3)Path : /app/confluence/bin/synchrony-proxy-watchdog.jar Installed version : 1.2.17


Answers:
author: Daniel Ebers
body: Hi [@Sohith](/t5/user/viewprofilepage/user-id/4748138)

the best resouce available in terms of log4j is the knowledge base entry over here:

<https://confluence.atlassian.com/security/multiple-products-security-advisory-log4j-vulnerable-to-remote-code-execution-cve-2021-44228-1103069934.html>

Additonally there is a group here in Community "Trust \& Security" (<https://community.atlassian.com/t5/Trust-Security/gh-p/TrustandSecurity>) - however, it is unlikely a individual .jar-file is talked about there. The general rule given out is to upgrade Confluence as soon as your time permits (and your processes) in order to keep to up to date and secure.

Regards,  
Daniel


Tags: server
Authentication failed: query hash does not match.
Asked by Aswin P K:

Hi Team,

One of the users is facing an issue while accessing the confluence page. PFA screenshot for the Error message. Could you please help me with the solution?

![Macro-error-message-SHE6842-Confluence.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/182219i285A84C3DE279574/image-size/large?v=v2&px=999 "Macro-error-message-SHE6842-Confluence.jpeg")

Thank you

Aswin


Answers:
author: Srinatha T
body: Hi Aswin,

Welcome to Atlassian community. Looks like user permission issue. Can you check if the user has access to space and page he is trying to access ? I would request you to follow below articles which has all the info you will need to set the right permissions:

[Permissions and restrictions](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html#Permissionsandrestrictions-page)

Let me know if that helps.

Thanks,

Srinath T

comments: author: Aswin P K
body: Hi Srinath,

Yes, user has admin access.

Thanks,

Aswin


Tags: cloud

confluence-cloud
Create Jira issue based on Confluence details
Asked by Ferdi Meyer:

I want to create various Confluence pages based on a single template. The information on the page will include Summary, Description, Need-by dates, Assignee identity, priority, etc.

Is there a way/macro to grab the info from the confluence page and ingest it into a Jira ticket? I only found the following info article, but it's quite limited in the use it describes, and I don't have developer knowledge to use the REST API: <https://confluence.atlassian.com/doc/use-jira-applications-and-confluence-together-427623543.html#UseJiraapplicationsandConfluencetogether-CreateissuesfrominsideConfluence>


Answers:
author: Curt Holley
body: Via Rest API is the only way i know of currently. I am sincerely hoping that the soon to be released Automation for Confluence will mean such a trick can be done in a much simpler UI based solution.

Only other suggestion would be, now that we have [Embed a Confluence page to any product using Smart Links (atlassian.com)](https://community.atlassian.com/t5/Confluence-articles/Full-speed-embed-Introducing-a-new-way-to-Smart-Link/ba-p/1911946) it isn't hard to whip up a basic Story in Jira, embed the page and away you go.....until an automated solution is procurable.


Tags: cloud

confluence-cloud

jira
New user invitation sent out before the email address existed
Asked by Samantha Gadenne:

Hello,

I was a bit over zealous in my onboarding, and I sent an email invitation to a new team member before his email address has been created internally, and now it is impossible for him to access his account or create a password.

Looking at other similar posts on the forum, it appears that a block might have been created in the system for this address since it was identified as non-existant when the invitation link was sent out.

Is there someone who could please remove his email from the bounce list so he is able to access it and continue his onboarding? (Not sure if I should post his email address publicly or not)

<br />

Thank you in advance. :)


Answers:
author: Sona Evanesyan
body: Hi Samantha,

We had a similar issue.

You should open a support ticket from Jira ( Help - Contact Support ) Right top corner "? "mark and mention there the email that should be removed .

Regards

comments: author: Samantha Gadenne
body: Hi Sonya,

Thank you for your reply! I unfortunately don't see a 'contact support' in the list:

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/182218i69F22BAC9F405594/image-size/large?v=v2&px=999 "Capture.JPG")

Unless it's the "give feedback" option?


author: Sona Evanesyan
body: Try this link, I just copied form my list . <https://support.atlassian.com/contact/#/>

Don't know why it is not in Your list   
![Screenshot 2022-02-08 150806.png](https://community.atlassian.com/t5/image/serverpage/image-id/182222i46FE1DFBB97792C4/image-size/large?v=v2&px=999 "Screenshot 2022-02-08 150806.png")


author: Samantha Gadenne
body: Thanks so much for your help!!


Tags: cloud

confluence-cloud