youngmon/atlassian-qna huggingface dataset:
How can I change the owner of the workspace?
Asked by Daniel Claudiu Paraschiv:

Hi, It seems Trello shows that I am "workspace guest" but my permission is set to "admin". I can't change the owner and I can't transfer the board. I can remove members from the board but when I enter: <https://trello.com/support/transfer-boards>, I can't transfer the board to a new owner. What am I missing?


Answers:
author: Jovin
body: Hey [@Daniel Claudiu Paraschiv](/t5/user/viewprofilepage/user-id/5537093)

Make sure that you're a member of the workspace, not a guest: <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>

Then you can follow the instructions here: <https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/>

comments: author: Daniel Claudiu Paraschiv
body: I am a workspace guest, and at the same time Admin. I don't understand.


author: Nicolas Grossi
body: [@Daniel Claudiu Paraschiv](/t5/user/viewprofilepage/user-id/5537093) Welcome! You might also review this documentation too: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

HTH

Nicolas


Tags: admin

cloud

owner

transfer
I've checked my settings, my gmail settings and atlassian settings as well, but I still don't get e
Asked by Paradise FOH:

Could I please get some assistance with an issue?

For some reason my trello notifications are not coming through to my email, this was resolved previously by your team as for some reason the notifications were marked as spam on your side so they kept being blocked from my email.   
I was wondering whether this same issue has happened again?


Answers:
author: Alisson Sartor
body: Hello, Paradise!  

I have checked internally, and one of our support engineers has already replied to your email. You can continue the conversation with him, but if you require any further assistance, please feel free to let me know.  

Kind regards  
Alisson  
Trello Team

<br />

<br />
Card closes after scrolling
Asked by Michael Scisco:

When I open a card and scroll down a long list of items, then attempt to use the text bar, say bold a sentence, the card closes without bolding. If I select content down on the list in the card, then scroll back up to the top and click bold, card doesn't close and text is bolded. Seems only when I scroll down a certain distance does the text bar not work. Help...annoying.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Michael Scisco](/t5/user/viewprofilepage/user-id/5537004)

Sounds like a temporary bug. Have you used another browser and cleared the cache?

comments: author: Michael Scisco
body: Thanks, I am using the Trello desktop app.


author: Michael Scisco
body: I closed and restarted the app and it didn't resolve anything.


author: Nikola Perisic
body: Reinstalling the app can help with the issue, other than that it's the problem in the app itself. Trello is operational.


author: Michael Scisco
body: OK, thanks. I assume reinstalling the app will result in all data loss? Or no?


author: Nikola Perisic
body: No, since your account is linked with your data, not the app itself.


author: Michael Scisco
body: Thanks, that didn't fix the issue...


Tags: cloud

trello-cloud
Remove Workspace members to get below 10
Asked by Beate Garmer:

I tried to remove Workspace members to get below 10, but the Remove option does not work properly.  
The boards for the members are on zero, but the workspace is still blocked.

What can I do?


Answers:
author: Gaurav Kataria
body: This page has details on how to remove additional collaborators from your workspace <https://support.atlassian.com/trello/docs/workspace-user-limit/>


Tags: cloud

trello-cloud
How many "companies" use Trello?
Asked by Yooree Chang:

I saw that over 2 million teams use Trello, but do you know how many "companies" use Trello? I need this information to compare different collaboration tools.


Answers:
author: Ollie Guan
body: Hi [@Yooree Chang](/t5/user/viewprofilepage/user-id/5536621) ,

Loads more customer stories about trello.

<https://www.atlassian.com/customers/zoom>


Tags: cloud

trello-cloud
Pagamento indevido
Asked by grenda keren:

Ola, foi debitado uma cobran?a no valor de 700 reais mas n?o estou interessado no premium. Como fa?o para obter estorno?


Answers:
author: Vronik
body: Ol?

<br />

Entre em contato com a equipe de suporte do Trello para obter ajuda

<https://support.atlassian.com/contact/#/>
My Move Card pop up doesn't allow me to select another board
Asked by Kevin Kasper:

I have a number of Trello boards in the same workspace, but one of them doesn't allow me to select another destination board when I want to move a card. Any suggestions?

Thanks!


Answers:
author: Alisson Sartor
body: Hello, Kevin!  

Welcome to the community.  

Could you please clarify if you are an owner, administrator, or member of this board, or are you just a guest? It's possible that a permission limitation is preventing you from transferring the card to this specific board. If you are only a guest on this board and attempting to transfer the card, you may not have the necessary privileges to do so.  

kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
UP GRADE
Asked by Jose Luiz Filippelli Fernandes:

Fiz o up grade exigido para continuar utilizando os quadros. Possuo menos de 10 quadros e em alguns sigo somente visualizando, sem conseguir editar ou inserir uma nova coluna ou novo card.


Answers:
author: Alisson Sartor
body: Ol?, Jos?!  

Quando voce faz o upgrade da sua area de trabalho todos os quadros dentro dela ficam ilimitados na quantidade de usu?rios dentro da mesma ?rea, voce tem certeza que est? utilizando esses quadros dentro dessa ?rea que est? sendo paga? Qualquer duvida voce tem acesso ao suporte personalizado do plano pago  

<https://support.atlassian.com/contact/#/>  

Atenciosamente  
Alisson  
Trello Team


author: Lucas Pessoa
body: Bom dia Jose, tudo bem?

No caso, voc? utiliza o Trello para trabalho ou somente para uso pessoal? Voc? sabe as permiss?es que sua conta possui?


Tags: cloud

trello-cloud
Coletar dados do tempo do cart?o em lista
Asked by elis regina:

Ol?

algu?m sabe como coletar os dados de forma pr?tica de quanto tempo tal cart?o ficou em tal lista?

Preciso para depois somar em dias quando cada cart?o ficou em cada lista


Answers:
author: Alisson Sartor
body: Ol?, Elis!  

No momento o Trello n?o possui nenhuma ferramenta nativa que contenha esses dados, existe alguns power-ups que podem te ajudar nessa tarefa mas nenhum deles ? suportado pelo Trello.  

Voc? pode querer verificar os Power-Ups de an?lise de terceiros, que frequentemente permitem um acompanhamento e relat?rios mais detalhados sobre a atividade do usu?rio e intera??es no quadro. No entanto, voc? precisar? verificar as caracter?sticas espec?ficas de cada ferramenta para garantir que atendam ?s suas necessidades. Voc? pode encontrar uma lista aqui: <https://trello.com/power-ups/category/analytics-reporting>  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
tarjetas trello
Asked by Alejandra Isabel Sifuentes Nu?o:

Ingres? a mi cuenta de trello y no se ven mis tarjetas, si las busco de manera manual si aparecen, pero ya no las puedo visualizar en mi tablero, ayudaa!!!


Answers:
author: Lara
body: > **Translation**:
>
> Ingres? a mi cuenta de trello y no se ven mis tarjetas, si las busco de manera manual si aparecen, pero ya no las puedo visualizar en mi tablero, ayudaa!!!

Hi Alejandra,

Thanks for reaching out.

Can you please confirm if you are referring to the mobile or desktop app?

Please follow the troubleshooting steps for each here:

* iOS: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/>
* Android: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/>
* Desktop: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
How do I schedule a Trello training?
Asked by Rose Dayrit:

Who to directly contact on this?

I need help on how to navigate Trello.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Rose Dayrit](/t5/user/viewprofilepage/user-id/5536511) welcome to the community :)  

Trello does not provide one-on-one training, as far as I know. However, there are lots of resources online e.g: <https://trello.com/en/webinars>

If you need more customised training, you might benefit from working with a Trello consultant that offers Trello coaching/training: <https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>


author: Brittany Joiner
body: I also create a lot of training type of content via my newsletter: <https://trello.substack.com/> and my youtube channel! <https://www.youtube.com/c/brittanyjoiner>

I also wrote a book on trello, and i might be a bit biased, but i like to think of it as a perfect Trello training manual: <https://packt.link/IQZmd>
Trello Calendar Organizaton
Asked by Lawson Yates:

Hi,   

My team recently started using Trello and we are running into an issue with the calendar. When we change due dates on cards, they do not change position on the calendar. For example: If we organize our workflow to indicate 3 projects during the day, one that is going to take place from 9-12, another from 1-3, and another from 4-6 - The organization based on time does not occur on the calendar, and the tasks/work/jobs are not listed on the calendar view based on time. Any help would be appreciated.   

I have played around with the due dates and start dates with no luck. I would like to be able to edit the times that cards are due, and see that adjust the cards position on the calendar, so that our team can quickly take a glance at what is next up and what is in the pipeline for the day/week.   

Thanks


Answers:
author: Alisson Sartor
body: Hello, Lawson!  

Are you using Trello Calendar Power or Planyway/Google Synch? Can you provide more details about them?   

In case it's our native calendar, If I understood correctly, you want the hour of the expiration of the task to show on the calendar; currently, there's no configuration that can show this number, but you can use it as a workaround by putting the hour of the task on the title of the card. Also, there is sadly no way to sort in the calendar view by due dates/times, you can drag and draw the cards to change the order in case you need to change the due time.  

Kind regards,  
Alisson  
Trello team


Tags: cloud

trello-cloud
how to format json webhook submission
Asked by Geovane maciel:

How can I get all the data entered in the card description, example description card:

Name: johin

email: jhon@email.com

phone: 558491919

Take all this data and send it via json formatted webhook example:

{

"Nome": "Johin",

"Email": "jhon@email.com",

"Telefone": "558491919"

}

Quality when I send the webhook it sends in a strange format, I would like it to be in json format


Answers:
author: Alisson Sartor
body: Hello, Geovane!  

you can check this page to get a better understatement of our JSON export  

<https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export/>  

Let me know if this brings up any new questions.  

Kind regards  
Alisson  
Trello Team


Tags: cloud
OSX App Can't Connect to Internet
Asked by Clint Sanchez:

I've seen another post like this, but can't seem to find an answer that works. The Desktop App simply says cannot connect to internet; but my internet is working just fine.

I've cleared local info. Reinstalled.


Answers:
author: Nicolas Grossi
body: [@Clint Sanchez](/t5/user/viewprofilepage/user-id/5536440) Welcome! here you have all the possible options: <https://community.atlassian.com/t5/Trello-questions/Trello-Desktop-App-cannot-connect-to-Internet/qaq-p/1279584>

Nicolas

comments: author: Clint Sanchez
body: Hey thanks! I have it; apparently, a remnant of a Little Snitch installation (and subsequent deletion) was blocking it.


Tags: cloud

trello-cloud
app android
Asked by Dan Saab:

The trello android app doesn't load on my phone. It gives the following message UNABLE TO LOG IN. unable to connect to trello. Check ypur connection and try again later! I downloades it several times and my singla is active!


Answers:
author: Nicolas Grossi
body: [@Dan Saab](/t5/user/viewprofilepage/user-id/5536375) Welcome! Please check the following documentation: <https://community.atlassian.com/t5/Trello-questions/Can-t-log-in-to-Trello-app-using-my-android-phone/qaq-p/2119221>

HTH

Nicolas


Tags: cloud

trello-cloud
How to change boards visibility
Asked by Ismoil Anvarov:

Good afternoon,  

I have multiple boards. And I need to make them all private. Because when I add other people to my board they can see my workplace and my other boards. What I can do to solve this? I found out that when I create new board I can change the visibility but what about other already created boards.  

Thanks for answer.


Answers:
author: Lucas Pessoa
body: Could you tell us a bit more about your use case? Are you using Trello in your company? Personally? Why would you bring people to a private board and not want them to have visibility into it?


author: Hannah Humbert - Simpla Workflows
body: You can change the visibility of existing boards as well. Check out: <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>  

You might also benefit from adding these people only to the board rather than workspace members if you don't want to give them access to your workspace <https://support.atlassian.com/trello/docs/board-guests/>


Tags: cloud

trello-cloud
Problem accessing the Trelo App on Mac OS after enabling two-step verification.
Asked by Rafael Damasceno de Barros:

Hey guys. After enabling two-step verification for Trello access, I can no longer access my account from the App on MAC OS. I can access it through the Chrome browser. Can you help me regain access via the App on Mac OS?


Answers:
author: Lara
body: Hi Rafael,

Thanks for reaching out!

Hmm, I haven't been able to replicate the issue - I'm able to log into the Trello desktop app with 2FA enabled on my account. Did you set up 2FA via an authenticator app?

It might also help to uninstall the desktop app and install it again, but make sure to follow the instructions here: <https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/>

I know this is a very general suggestion, but it helps us narrow down the investigation by making sure you have the most recent version of the app and that there is no leftover data from previous versions.

Please test it after reinstalling, and we can continue investigating from there, if the issue persists.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
card visibility
Asked by IT LABNAT:

Good afternoon Tell me, is it possible to make it so that on the working board the board members see only their own cards, and do not see other people's cards within the same board? That is, to delimit rights within the board. Can you recommend any improvements or plugins for this?


Answers:
author: Lucas Pessoa
body: Hey [@IT LABNAT](/t5/user/viewprofilepage/user-id/5536316) !

I've developed a platform specifically for service providers that does exactly that (and much more). Would you be open to learning more about it?


author: Dave Mathijs
body: Hi [@IT LABNAT](/t5/user/viewprofilepage/user-id/5536316) welcome to the Atlassian Community!

Check our this community question, does that answer your question? <https://community.atlassian.com/t5/Trello-questions/TRELLO-How-to-make-it-so-that-you-can-only-see-the-cards-you-are/qaq-p/1021131>


Tags: cloud

trello-cloud
Acces to a board , nobody answer the premission to access
Asked by Ed Roman:

I wasnt able to enter to this board <https://trello.com/b/aoR2on5O/la-postal> .

When I asked permission, nobody knows to whom goes thos request , so we are not able to work with this

Is an importabt issue

regard

Ed


Answers:
author: Alisson Sartor
body: Hello, Ed!  

This board is under a workspace that has currently 13 users, the new user limit of free accounts is 10 users at max per workspace, so this workspace needs to either be upgraded or have 4 users removed so you can join the board, you need to reach out to the admins of the workspace and see what solution they think will fit better.  

You can check about the user limit here  

<https://support.atlassian.com/trello/docs/workspace-user-limit/>  

and about pricing here  

<https://trello.com/pricing>  

Kind regards,   
Alisson  
Trello Team


Tags: cloud

trello-cloud
Como posso resolver o bug do Trello sempre voltar a pagina de login?
Asked by victor aguiar:

Quando tento entrar no Trello com meu email n?o funciona, o Trello volta automaticamente para a p?gina de login toda vez, j? tentei limpar os cookies e cache, reiniciei o computador, tentei de tudo, mas sempre fica nesse loop infinito. Algu?m podeme ajudar, por favor?


Answers:
author: Vronik
body: Ola

Experimente outro navegador e mesmo que fa?a isso no modo de navega??o an?nima, vamos ver o que acontece  
Voc? n?o recebe um erro informando que ele n?o reconhece seu nome de usu?rio ou senha, tente estas op??es e diga-nos


Tags: cloud

trello-cloud
Trello users that have retired
Asked by Krister Persson:

Earlier we didn?t use Trello extensively. Some users under our domain used their email for private boards. Some of them are now retired. That means that the email addresses are no longer valid.  

I can of course delete the account for all former employees , but I would very much like not to make a disaster if not necessary.  

Is there any possibilty to see all boards that are owned by users from our (top) domain, but the boards are still outside our workspace? We have encouraged all board owners to migrate their boards into our Trello workspace.  

We are not interested in knowing the content, only to know if there are boards outside our workspace.  

Thx  
Krister


Answers:
author: Alisson Sartor
body: Hello, Krister!  

For security reasons, only board owners have access to their content as the boards are set to private. If you are not a guest or a member, you cannot view the boards or open any links related to them. If board owners wish to transfer ownership, they need to contact you directly to request the move. It is important to inform users that if they are unable to transfer ownership, their boards will be deleted in this situation.  

Kind regards,  
Alisson  
Trello Team


Tags: board

cloud

trello-cloud

workspace
Notification bug
Asked by Abhishek Parashar:

After the update I found that the notification shows the normal text as a link(anchor) and the links(anchor) into normal text.

You can see the problem in my screenshot below.![Screenshot 2024-07-04 at 3.01.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333477iAB0FDA3E888A6D1A/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 3.01.33 PM.png")


Answers:
author: Lara
body: Hi [@Abhishek Parashar](/t5/user/viewprofilepage/user-id/5536151),

Thanks for reaching out!

I've let our team know and they have pushed a fix for the issue, so notifications should appear as normal now ?

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: Abhishek Parashar
body: Thanks [@Lara](/t5/user/viewprofilepage/user-id/4130426)

Yes I have checked and it's working fine now.


Tags: cloud

trello-cloud
Is there a way to customize the payload of the webhook integration
Asked by Dewey Du:

I'd like to send notifications to wecom using webhook while alerts are created or updated. However, the JSON payload received by wecom robot should be in a format like the below. So if there is a way to customize the alert payload send by opsgenie?

And also does opsgenie support custom integration written by community. I didn't find any doc, or else I'd like to create an customized integration and convert the payload by myself

```
{

    "msgtype": "text",

    "text": {"content":"xxx"}

}
```


Answers:
author: John M
body: Hi [@Dewey Du](/t5/user/viewprofilepage/user-id/4912624),

There is no feature that allows you to customize the webhook payload, so you would need to send it to another endpoint first and modify it before sending it to Wecom. I didn't see any community project for this either, so you would most likely need to build that integration yourself.

comments: author: Dewey Du
body: Got it, thanks.
Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user
Asked by John Antony A:

Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user is already having a JSM account ?


Answers:
author: Muhammad Zeeshan
body: Hey John,

If your JSM and Opsgenie is merged you may add the Stakeholders using the method mentioned here: <https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/>

If they are un-merged then the Stakeholders should automatically be added as mentioned here: <https://support.atlassian.com/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/>

However, if you are still unable to add Stakeholders feel free to open up a ticket to us here: <https://support.atlassian.com/contact/#/> so we can access your account and further investigate any abnormalities on your end.

Kind regards,
Is it possible to add DL or a team as stakeholders in Opsgenie ?
Asked by John Antony A:

I am not able to add stakeholders. We have a premium subscription JSM. We need to add a team or DL so that notification can be sent to all the stakeholders not one single person.


Answers:
author: Pramodh M
body: Hi [@John Antony A](/t5/user/viewprofilepage/user-id/4328737)

You would need to ceate DL in external mail server where you manage emails and use the assigned group mail id as the user in Jira to mention that user, by that way notification will be sent to all the users.

Thanks

comments: author: John Antony A
body: Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user is already having a JSM account ?
Deprecated Azure integration documentation
Asked by Dmytro Lenchuk:

Documentation about Azure Integration is deprecated, for example there is Azure OMS integration, but the OMS portal was removed from the Azure last year. When and how it will be updated?


Answers:
author: Shivam Naik
body: Hi [@Dmytro Lenchuk](/t5/user/viewprofilepage/user-id/4900132) ,

Happy to help!

The integration guides located on the integrations themselves should be up to date, does the OMS version specifically have deprecated steps? Generally we'll continue to Support the use of a product until it has reached EOL. If OMS is deprecated on Opsgenie, then you can be assured that communication will be sent out, and options will be presented to move those operations over to existing integrations.

Please let me know if you have any follow up questions!


Tags: azure