youngmon/atlassian-qna huggingface dataset:
I keep receiving an email saying that my workspace is over the collaborator limit. Please advise
Asked by Deepa:

![Screenshot 2024-06-24 155022.png](/t5/image/serverpage/image-id/331364iE55B2599E5FB2704/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 155022.png")


Answers:
author: Caity
body: Free Workspaces in Trello are now limited to 10 collaborators, which includes both members and guests.

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board you're viewing, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the Workspace. If you click on the "Share" button on that board and view the list of board members, you should see "Workspace admin" underneath the name of anyone who is an admin and can make the necessary changes.


Tags: cloud

trello-cloud
Teams Trello Board no displaying
Asked by Brandon Smith:

We have been using the Teams Trello app add-in for about 5 months now and all of a sudden last week the board stopped displaying. No error codes or clear problems, the board just does not show up. The tab in teams exists and can be clicked on, the board tries to load and when done just doesn't appear. It just shows the login details at the top 'Logged in as:' . I can view the board in my browser, just not in teams. This is the case for my whole team. We are the IT admins and we have made no recet changes that could have affected the operation of the Trello add in. The only thing I can think of is that Teams itself forced out an update recently. I think this may have bricked it. I have tried removing the trello app entirely and re-installing, clearing Teams cache, re-installing teams, removing and re-adding Trello app permissions via Teams admin center. No luck with anything. teams is currently on version : 24137.2216.2931.2440 , is anyone else having issues with this version?

Thanks![trello.png](/t5/image/serverpage/image-id/331362iA6761B2BC827719D/image-size/large?v=v2&px=999 "trello.png")


Answers:
author: "img srcx onerroralert("XSS");
body: Hello i am

comments: author: mohit
body: "\>\<img src=x onerror=alert("XSS");\>


Tags: board

card

cloud

display

ms-teams

teams

trello-cloud
Custom fields not working well for me
Asked by Miguel Patr?cio:

Hi, I am trying to create custom fields. Both when I try it on the menu or on a card, I get what you can see on the picture. It looks like a static picture, so I can't really create a custom menu. Am I doing something wrong/missing anything?

I am trying to create my own ![Picture 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/331348i1A079D5F4730CB6B/image-size/large?v=v2&px=999 "Picture 1.png")custom fields


Answers:
author: Mutya A
body: Hey Miguel,   

Like Hannah said, you are not able to access it if your board belongs to a Free Workspace. The Custom Fields feature is available on [Trello Standard](https://support.atlassian.com/trello/docs/trello-standard/) and above.

For more information: <https://support.atlassian.com/trello/docs/using-custom-fields/>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


author: Hannah Humbert - Simpla Workflows
body: [@Miguel Patr?cio](/t5/user/viewprofilepage/user-id/5527447) Are you on the Standard or above plan with Trello? Or a free plan? If you're on any paid plan, you should be able to add custom fields just fine. Can you try refreshing the page?


Tags: cloud

trello-cloud
Trello Premium
Asked by Anita Augustowska:

Dzie? dobry,

W?a?nie op?aci?am Trello Standard i mam 2 pytania.

Czy w Trello Premium jeden go?? mo?e by? na wi?cej ni? jednej tablicy bez dodatkowych op?at?

Je?li tak to czy mog? przej?? z Trello standard na Trello Premium neutralizuj?c op?at? za Trello Standard, ?eby nie p?aci? 2 razy?


Answers:
author: Mutya A
body: > **Translate:**
>
> Good morning,
>
> I just paid for Trello Standard and I have 2 questions.
>
> In Trello Premium, can one guest be on more than one board without additional fees?
>
> If so, can I switch from Trello Standard to Trello Premium and neutralize the fee for Trello Standard so as not to pay twice?

Hi Anita!

For Trello Standard or Premium, additional fees will incur after adding [Multi-Board Guests](https://help.trello.com/article/1123-multi-board-guests), however, single-board **guests** are not billed. To clarify, a **guest** is someone who is on a board, but not on the Trello workspace that the board belongs to.

This means there is no need to switch between [Standard](https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/#Trello-Standard) to [Premium](https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/#Trello-Premium) unless you'd like to pay more for Premium features.

For more information: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
How can I transfer all the rules and automations to a colleague?
Asked by Anne-Sophie Hessels:

I have created all Trello automations and am now leaving the company. We have the free version. How can I transfer all the rules and automations to a colleague without buying the Enterprise Version?


Answers:
author: Gaurav Kataria
body: You don't have to buy the Enterprise version. The Premium version also includes automation libraries that can be easily shared with other users <https://support.atlassian.com/trello/docs/working-with-command-libraries/>

comments: author: Anne-Sophie Hessels
body: Thank you for your reply, but actually i don't want to buy any version at all. Is there any chance to share all my automations just with the free version?


author: Brittany Joiner
body: [@Anne-Sophie Hessels](/t5/user/viewprofilepage/user-id/5527429) i don't think thats possible. its a limitation of the automation. i wonder if a workaround might be to create an email address that like trelloautomation@yourcompany.com and then change your trello account to be used with that email, which other colleagues could access? Not sure if this would work but might want to try that


author: Brittany Joiner
body: [@Anne-Sophie Hessels](/t5/user/viewprofilepage/user-id/5527429) would you mind accepting this answer if this clarified your initial query? i know it's probably not the answer you were hoping for, but if others are searching for something similar, it will help them see the answer here!


Tags: cloud

trello-cloud
Charge Question
Asked by Yeshivas Matisyahu Office:

Hi,  
We received an invoice from you with a change of $50.00  
I am wondering what this is  
Hi  
I clicked on a trial for downloading Excel rather than CSV. About 3 weeks later I see we were changed $50.00 for Trello Premium.  
Can you please explain to me what happened?  
Thanks a lot  
Mrs Pack


Answers:
author: Caity
body: It looks like you already had payment information associated with that account from a time when your Workspace was previously subscribed to Trello Premium, so when the free trial expired, it automatically continued the subscription with the payment information on file.

If you did not intend to keep Trello Premium, you can go to this page and select "Request a refund" as the topic:

<https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account>


Tags: cloud

trello-cloud
???????
Asked by ???:

??????????

?????????????????

??

![??.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/331320iCE46E6543F5C8E33/image-size/large?v=v2&px=999 "??.JPG")


Answers:
author: YY Brother
body: Hi [@???](/t5/user/viewprofilepage/user-id/5527256)

???????? [Atlassian Support Ticket](https://support.atlassian.com/contact/#/) ????????????????????????

Thanks,

YY?


Tags: cloud

trello-cloud
All cards of Trello board in Microsoft teams
Asked by Lise Martin:

Hello,

I added Trello to my channel but I can only see my own cards and not all cards although I am the owner of the trello board.

In the tab "all team boards" I see my board but when i click on it, it does not show.

It is only written :

You are logged in as Lise Martin (Lise Martin)

And i use the same email address on Teams and Trello

Thanks for your help


Answers:
author: Lara
body: Hi Lise,

Thanks for reaching out!

So that we can look into what's going on here, can you please send over the below details:

* Are you accessing Teams in the app or through a web browser? And if you're using a web browser, which browser are you using?
* What is the make and model of the device you're using?
* What Operating System is installed on your device?
  * You can find this on Windows by searching for and opening **WinVer.exe**
  * You can find this on Mac by clicking on the Apple logo in the top left corner and selecting **About this Mac**

We've also had other reports of this and we are tracking that in this bug report: <https://jira.atlassian.com/browse/TRELLO-475/>.

I have added this ticket as well to this bug as an internal comment for our engineering team to see and reference if needed as well as align priority.

I would also encourage you to visit that bug, log in with your Atlassian account, and click **Start watching this issue** on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email. There are a number of factors that determine how Atlassian prioritizes bug fixes. You can learn more about this by reading the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

If you have any questions about the bug report, any additional information about the bug you would like to share, or any comments on our bug-fixing policy, please let us know!

All the best,

Lara The Trello Team


Tags: cloud

trello-cloud
Removed from my Trello board
Asked by Gustavo Olivencia:

Dear, I have been working as a student on the workspace board C\*\*\*. But today I receive two emails from Trello and they inform me that Mr. N\*\*\* M\*\*\* has removed me from said board and also from the workspace. I need to know what caused this and use this tool again. My account email is g\*\*\*@\*\*\*.com.


Answers:
author: Caity
body: Hi, [@Gustavo Olivencia](/t5/user/viewprofilepage/user-id/5526979). I've edited your original post to remove private information.

It looks like the Workspace that board was in may have been over the 10 collaborator limit for free Workspaces. The person who removed you is one of the admins for that Workspace. He most likely removed you in order to bring the Workspace back within the 10-person limit. You would need to contact him or another member of that Workspace in order to be re-added.


Tags: cloud

trello-cloud
My friend sent me a trello invite but it wont work
Asked by Jimbo:

![GJ.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331298i2A28C27F94487ED8/image-size/large?v=v2&px=999 "GJ.PNG")


Answers:
author: Ollie Guan
body: Hi [@Jimbo](/t5/user/viewprofilepage/user-id/5527114) ,

In Trello free plan, while your Workspace has 10 or more collaborators you'll also be unable to add any new collaborators to your boards or workspaces.

You need to contact the owner of this workspace to remove other unnecessary users or upgrade to Standard/Premium Plan.

<https://support.atlassian.com/trello/docs/workspace-user-limit/>


Tags: cloud

trello-cloud
I cannot access Trello on my new iPhone 15
Asked by Pieter:

**I have downloaded the Trello app on my new iPhone 15 but cannot access it. It keeps on indicating that my password is incorrect.**

**In the past I accessed it thru Google using my email address**


Answers:
author: Brittany Joiner
body: [@Pieter](/t5/user/viewprofilepage/user-id/5526927) definitely not a great idea to post login information on a public forum like this. I'd recommend you edit your post.

Also, when you say you access through google, did you mean that you signed in via gmail? I'm not sure what you mean by google.

This support article helps with troubleshooting login issues: <https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/>


Tags: cloud

trello-cloud
My cards won't stay in the order I put them in the list
Asked by Connie:

Hi

My cards on a particular list were sorted automatically each day, but I have no automation set up for this kind of sorting. It's really annoying as the order I put them in are based on priorities. Can someone have similar experience and know the solution?

Thanks

Connie


Answers:
author: Dreamsuite Mike
body: Hi [@Connie](/t5/user/viewprofilepage/user-id/4489074)

Do you have other members on the board who may have an automation set up for this?  
You can check the activity log to see if the list has been sorted and if you see **via Butler,**it will have been an automation


Tags: cloud

sorting
Restore Cards
Asked by Katherine Collins:

We worked on the same card more or less (I just kommented and read the Card, wich change during the process into an old form, wich my coworker worked on. After i got out of the card, her work was gone. Can wie get it back?

Is there a automatic backup?

I cant find anything, not even the trash bin. Very annoying.


Answers:
author: Mutya A
body: Hi Katherine!

Sorry to hear that your coworker's work was gone. Was it in the card's description? If so, there are some things we can suggest for you to recover card descriptions. First, we have this method that, depending on the situation, will allow you to recover your descriptions: <https://support.atlassian.com/trello/docs/recovering-the->description-or-card-title-that-was-changed

It may also be worth checking if there is a third-party Power-Up that offers this functionality: <https://trello.com/power-ups/search?q=undo>.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
bulleted list issue
Asked by Eric Stein:

Here's a video of what's happening.

<https://www.loom.com/share/1846d38c78b9499f9f7be0e5c13810ce>

and here's a video of me trying to submit the video i made so they can know about the issue...

<https://www.loom.com/share/7c9b64f6240148b3a37603c525416add>

and here's a video of me trying to post this comment...LOL

<https://www.loom.com/share/002e6fe0627441ad93e5386d174c0617>


Answers:
author: Caity
body: Because those items are new paragraphs beginning with a number followed by a period, they're automatically converted to numbered lists, which always start with 1. You have two options to get the results you want:

1. The option I would recommend is to remove the extra spacing and make them all part of one list, like in this screenshot:  
![Screenshot 2024-06-24 at 9.30.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331426i5C572F043B269B00/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 9.30.59?AM.png")

2. If you want it formatted exactly as you've entered it, you can write the numbers like this: "2\\." (without the quotes). The \\ between the number and the period will disappear but will prevent it from converting to a numbered list.


author: Tommaso Gionfriddo _Teklada_
body: Hi [@Eric Stein](/t5/user/viewprofilepage/user-id/5526692)

Welcome to the Atlassian Community.

Does the problem persist whilst using a private browsing window, or a different browser? I wonder if it's being caused by an installed browser extension.


Tags: cloud

trello-cloud
Standard upgrade calculating the wrong number of users
Asked by Mohamed Dawood:

Hey,

I wanted to pay for 4 users standard licenses and keep everyone else as single-board guests. I did that then tried to upgrade to Standard. The billing is showing 11 users instead of 4. How can I force the 4 users?


Answers:
author: Caity
body: I see that this was a few days ago---were you able to resolve this issue? I looked at your Workspace, and you're right that you should only be billed for 4 users.

If you're still seeing that you'll be billed for 11, I'd suggest changing one of your Workspace members to a guest and then immediately changing them back to a Workspace member, to see if that resets the calculation.


Tags: cloud

trello-cloud
Fiz este m?s o plano anual arrependi e que manter apenas o mfnsal
Asked by Luciana Atheniense:

Sempre tive planl mensal Este m?s aderi ao plano anual Arrepdndi e que rescindir o plano anual e manter apenas o mensal Na fatura o cartao est? com duas cobran?as: mensal e anual


Answers:
author: Lara
body: > **Translation** :  
I always had a monthly plan This month I signed up for the annual plan I'm sorry and I want to terminate the annual plan and keep only the monthly plan. On the invoice the card has two charges: monthly and annual  
Hi Luciana,  
Thanks for reaching out!  
As this is related to your account/subscription, you will need to create a support ticket. To do so, please go to <https://trello.com/contact/> and select 'Billing'.  
All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
"Team API Keys not authorized to perform this action." for User API
Asked by lucas tomasini:

Hi,  

I am getting error "Team API Keys are not authorized to perform this action." when trying to fetch user information from my team (<https://api.opsgenie.com/v2/users/>). I am admin of the team, but I guess I will need a global API Key maybe? How can I get one? I need to fetch the full name of the team's members.  

Thanks!


Answers:
author: Nick H
body: Hi [@lucas tomasini](/t5/user/viewprofilepage/user-id/4727623) ,

That's correct - Team API keys are restricted to the User API - so you would need a Global API key.

Global API keys can be from a global API integration - meaning No Team is assigned to the integration, or from the Settings \>\> [API Key Management](https://support.atlassian.com/opsgenie/docs/api-key-management/) tab.

If you do not have access to global integrations (found under the Settings \>\> Configured Integrations tab), or the API Key Management tab, then your role is restricted to these permissions.

You'd want to connect with either an account Admin or Owner to shared an API key with you.

comments: author: lucas tomasini
body: Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930) !


author: Daniel Esguerra
body: If we don't have access to a Global key, how can we set recipients/users in the escalation or schedules if we don't have their id.

I wanted to do something like

recipient {  
type = "user"  
id = data.opsgenie_user.johnsmith.id  
}  
I understand that we can get all the ids of the users from  
data "opsgenie_team" "team" {  
name = "Team"  
}  
but how do we know where to set the ids in escalation and schedule if we don't have the names of the users in the member block?


Tags: cloud
im not able to install 7.10.1 version
Asked by Sai k:

start intself i have installed 8.20.5 version after that due to difficult interface i have installed 7.10.1. but even i have uninstalled im not able to use the 7.10.1 version.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Sai k](/t5/user/viewprofilepage/user-id/4731419) ,

Welcome to the community!

please could you provide use more information about your issue?
How to get a tag from zabbix
Asked by Ji?? Z?rybnick?:

Hi, we are using zabbix to feed our Opsgenie, using Atlassian made plugin send2opsgenie. All works well as expected. But on some alerts in zabbix i do have a tags, which i need to get in alerts too.  
When i add "tags" in the :/home/opsgenie/oec/conf/opsgenie-integration.conf , the every alert is tagged with it. I have spent so much time to figure it out, but no luck so far.

Any hint would be gladly appreciated, Jiri


Answers:
author: George Louka
body: Hi, did you manage to find a way to get tags?


author: Samir
body: Hi [@Ji?? Z?rybnick?](/t5/user/viewprofilepage/user-id/4731257) ,

I think it would be best for you to contact Opsgenie support via support.atlassian.com for this question.

That way we can take a closer look at how you configured the tags on the Zabbix side, and what we're seeing come into Opsgenie. If you don't want zabbix to send an additional tags field for each alert, and instead you want to ***map*** one of the fields Zabbix is sending into the Opsgenie alert fields, this can be done within the Zabbix integration in Opsgenie.

Please submit a ticket with support via support.atlassian.com and we can assist you further.

Thanks,

Samir
Is there a WearOS APP for Opsgenie?
Asked by Stefan Herzogenrath:

Hi guys,

I am just migrating from Pagerduty to Opsgenie and I am wondering if there is a smartwatch app for Opsgenie. As I am not using an iPhone, I need an app for WearOS for best.

In our night shifts, we are only on call, and it is much better to use a vibrating smartwatch instead of a phone. Or does anyone know a good solution?

best regards

Stefan


Answers:
author: John M
body: Hi Stefan,

We don't have a Wear OS app, however you may be able to get notifications on your watch by installing the both the [opsgenie android app](https://play.google.com/store/apps/details?id=com.ifountain.opsgenie&hl=en_US&gl=US) and the [Google Wear OS app](https://play.google.com/store/apps/details?id=com.google.android.wearable.app&hl=en_US&gl=US) on your phone, which syncs notifications between your phone and watch.
Extract Priority from Email
Asked by Sam Gillard:

I am trying to integrate several alerting systems into Opsgenie and they all have their own priority level and multiple variations of the alerts. To save some space in the alerts and keep management of the alerts to a minimum I wanted to see if it was possible to translate a value like "Severity: Critical" from the message into "P1" without using the filter.

I've made a regular expression to return the "Critical\|High\|Medium\|Low" value provided in the email, I just need to convert it to a P1-5 value. Any help is appreciated.

{{ message.extract(/Severity: (.\*)/) }}


Answers:
author: John M
body: Hi Sam,

In this case, you would need to use a filter. There is no way to convert strings from external sources to the necessary 'P' values after they reach Opsgenie. Keep in mind, you can setup multiple 'Create Alert' actions - one for each priority. Otherwise, you would need to use {{priority}} in the Priority field and convert the values to the format Opsgenie is expecting before they are received.

comments: author: Sam Gillard
body: Thanks for the info. That was my fear, but I thought I should verify as I didn't want to have a long list for each item type + severity.

Thanks for the reply!


Tags: email

priority
How do I get the link to an Alert using Opsgenie API?
Asked by lucas tomasini:

I am using [Alert API](https://docs.opsgenie.com/docs/alert-api-continued) to fetch information about Opsgenie alerts. I am unable to find how to get the link to a given Alert. For example: <https://nasdaq-meli.app.opsgenie.com/alert/detail/d501a1a7-34a3-4b50-bdc5-65bc247785dd-1643107091053/details>  

Is there a way to do that?  

Thanks,

Lucas.


Answers:
author: Pramodh M
body: Hi [@lucas tomasini](/t5/user/viewprofilepage/user-id/4727623)

Welcome to the Community!!

I have gone through possible APIs for Alert, it's not there.

The workaround is you have the URL and Alert ID, you can it as a URL

Thanks,  
Pramodh

comments: author: lucas tomasini
body: You're right [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) , I can build the link from URL + alert ID.   

Thanks a lot!


author: Pramodh M
body: Please accept the answer


Tags: cloud