Upgraded Confluence 6.11.0 to 6.15.7 and now no user can logon. :(
Asked by S_ Toyo:

Can someone please help us! I cannot find anything on this issue. :( Our confluence upgraded successfully it looks like but we can't log in no matter what possible logins we can think of.


Answers:
author: S_ Toyo
body: [@Milan Chheda \[INFOSYSTA\]](/t5/user/viewprofilepage/user-id/1762365)how can we reconnect our Active Directory logins for our Confluence?


author: S_ Toyo
body: [@Milan Chheda \[INFOSYSTA\]](/t5/user/viewprofilepage/user-id/1762365)to upgrade we just followed the following guide <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

And copied + pasted whatever we saw appropriate from our old server.xml to the newly created server.xml file.


author: S_ Toyo
body: [@Milan Chheda \[INFOSYSTA\]](/t5/user/viewprofilepage/user-id/1762365)

A snippet of our logs cuz it won't let me post the entire log here. It freezes up.

2019-08-06 07:14:14,224 WARN \[Caesium-1-4\] \[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]  
2019-08-06 07:19:14,231 WARN \[Caesium-1-4\] \[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]  
2019-08-06 07:24:14,236 WARN \[Caesium-1-2\] \[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]  
2019-08-06 07:29:14,247 WARN \[Caesium-1-3\] \[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]  
2019-08-06 07:30:54,557 ERROR \[https-jsse-nio-7443-exec-19\] \[crowd.manager.application.ApplicationServiceGeneric\] authenticateUser Directory 'Active Directory server' is not functional during authentication of 'stoyota'. Skipped.  
-- referer: [https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS\&permissionViolation=true](https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true) \| url: /dologin.action \| traceId: 1fa7a47d35290978  
2019-08-06 07:30:54,807 WARN \[https-jsse-nio-7443-exec-19\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[com.atlassian.confluence.user.DefaultUserAccessor.authenticate\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #315848718)  
-- referer: [https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS\&permissionViolation=true](https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true) \| url: /dologin.action \| traceId: 1fa7a47d35290978  
2019-08-06 07:30:54,869 WARN \[https-jsse-nio-7443-exec-19\] \[atlassian.confluence.user.ConfluenceAuthenticator\] authenticate OperationFailedException caught while authenticating user \<stoyota\>.  
-- referer: [https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS\&permissionViolation=true](https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true) \| url: /dologin.action \| traceId: 1fa7a47d35290978  
com.atlassian.crowd.exception.runtime.OperationFailedException  
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:676)  
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:76)  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)  
at java.lang.reflect.Method.invoke(Method.java:498)  
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)  
at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)  
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)  
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)  
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)  
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)  
at com.sun.proxy.$Proxy89.authenticate(Unknown Source)  
at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdAuthenticator.authenticate(EmbeddedCrowdAuthenticator.java:31)  
at bucket.user.DefaultUserAccessor.authenticate(DefaultUserAccessor.java:522)  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)  
at java.lang.reflect.Method.invoke(Method.java:498)  
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)  
at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)  
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)  
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)  
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)  
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)  
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)  
at com.sun.proxy.$Proxy107.authenticate(Unknown Source)  
at com.atlassian.confluence.user.ConfluenceAuthenticator.authenticate(ConfluenceAuthenticator.java:68)  
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:90)


author: Milan Chheda [INFOSYSTA]
body: Can you please explain how was upgrade done?   
Also, please share the error logs from \`atlassian-confluence.log\` to better understand the problem.


Tags: confluence-server

server