500 call sendError() on install
Asked by riccardoricci201812:

I'm trying to install a licensed copy of Atlassian 6.8.2, Windows 2016 Server and database SQL Server 2016. After configuration of database i obtain:

```
HTTP Status 500 - Cannot call sendError() after the response has been committedtype Exception reportmessage Cannot call sendError() after the response has been committeddescription The server encountered an internal error that prevented it from fulfilling this request.exceptionjava.lang.IllegalStateException: Cannot call sendError() after the response has been committed	org.apache.catalina.connector.ResponseFacade.sendError(ResponseFacade.java:462)	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)	com.atlassian.confluence.web.filter.DebugFilter$LoggingResponseWrapper.sendError(DebugFilter.java:132)	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter$1.sendError(FourOhFourErrorLoggingFilter.java:52)	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)	com.atlassian.core.filters.HeaderSanitisingResponseWrapper.sendError(HeaderSanitisingResponseWrapper.java:103)	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)	javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)	com.opensymphony.webwork.dispatcher.ServletDispatcher.sendError(ServletDispatcher.java:349)	com.atlassian.confluence.servlet.ConfluenceServletDispatcher.sendError(ConfluenceServletDispatcher.java:104)	com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:97)	com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)	javax.servlet.http.HttpServlet.service(HttpServlet.java:729)	com.atlassian.confluence.util.profiling.ProfilingSiteMeshFilter.doFilter(ProfilingSiteMeshFilter.java:55)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:64)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)	com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:98)	com.atlassian.confluence.cache.TransactionalCacheFactoryCleanupFilter.doFilter(TransactionalCacheFactoryCleanupFilter.java:22)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.UserLoggingContextFilter.doFilter(UserLoggingContextFilter.java:32)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.UserNameHeaderFilter.doFilter(UserNameHeaderFilter.java:25)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.web.filter.MauEventFilter.doFilter(MauEventFilter.java:42)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:39)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.web.filter.ConfluenceTimeoutFilter.doFilter(ConfluenceTimeoutFilter.java:57)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88)	com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:25)	com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:25)	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter$SwapOnBootstrapFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:45)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:35)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:64)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)	com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:56)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.web.filter.ConfluenceOpenSessionInViewFilter.doFilterInternal(ConfluenceOpenSessionInViewFilter.java:38)	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)	com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)	com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:37)	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:64)	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)	com.atlassian.confluence.tenant.TenantGateFilter.lambda$doFilter$0(TenantGateFilter.java:35)	com.atlassian.confluence.tenant.TenantGate$3.call(TenantGate.java:145)	com.atlassian.confluence.tenant.TenantGateFilter.doFilter(TenantGateFilter.java:37)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:36)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.internal.web.filter.spring.IgnoreWebAsyncManagerFilter.doFilter(IgnoreWebAsyncManagerFilter.java:59)	com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:51)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:39)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:72)	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:49)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.doFilter(VCacheRequestContextFilter.java:58)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:33)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:65)	com.atlassian.confluence.web.filter.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:54)	com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:25)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:59)	com.atlassian.confluence.web.ConfluenceJohnsonFilter.doFilter(ConfluenceJohnsonFilter.java:32)	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.confluence.impl.servlet.HoldingUntilStartedFilter.doFilter(HoldingUntilStartedFilter.java:88)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:46)	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
```


Answers:
author: Shannon S
body: Hi Riccardo,

Is your instance behind a firewall or proxy? If so, can you please disable and try again?

I would recommend also to drop the MS SQL database (if this is a fresh install) and create it again specifically following [Database Setup for SQL Server](https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html).

Pay close attention to the **Create a database and database user** section as you will need to make specific changes in order for it to work.

Lastly, can you tail the Confluence server logs on start-up and see if you can find any further details as to what might cause this?

Regards,

Shannon

comments: author: riccardoricci201812
body: Thanks for reply.

A database problem locked us.


author: Shannon S
body: No problem, Riccardo!

Can you confirm that at this time your issue is resolved?

Regards,

Shannon


Tags: confluence-server

server