youngmon/atlassian-qna huggingface dataset:
How to create a form that updates a connected Jira ticket
Asked by Anne Dietz:

Right now we have a Google doc template that team members use for each deal to help scope out the customer's requirements. We'd like to move this to Jira so that we can also utilize the information to map out team capacity, but the teams love that we can do inline commenting on the Google doc to ask questions on specific fields.

All of the issue integrators I have seen to bring Jira issue fields to Confluence have not allowed for inline editing. Is there a way to set this up in Confluence (also open to other options) so that we can do inline editing? It's typically 1 page for 1 issue.


Answers:
author: Brant Schroeder
body: [@Anne Dietz](/t5/user/viewprofilepage/user-id/4580150) There is not a way to update confluence with inline comments and have those go to Jira. You can add comments and inline comments to a confluence document that is linked to the Jira issue and mention individuals in those comments so individuals know about them.

<https://support.atlassian.com/confluence-cloud/docs/comment-on-pages-and-blog-posts/>


Tags: cloud

confluence-cloud
How do I assign a jira task created in Confleunce to a specific user
Asked by Eric Eldridge:

I love the ability to highlight text in Confluence and create a Jira task. It's very easy and the ability to then track that task on the Confluence page is great. However, when I create the task, there's no way to assign it to a specific user (or put a due date) without going to the Jira page. Is there a way to add those fields to the Confluence Jira task creator pop-up (image 2)?

![jirapic1.png](/t5/image/serverpage/image-id/333360i006F3E7CEFC8123E/image-size/large?v=v2&px=999 "jirapic1.png")

![jirapic2.png](/t5/image/serverpage/image-id/333361i5AE27B03F6EC80B1/image-size/large?v=v2&px=999 "jirapic2.png")


Answers:
author: Barnali Putatunda
body: As of now, Confluence and Jira integration does not natively allow for assigning tasks to specific users or adding due dates directly from the Confluence Jira task creation pop-up.  

However, Some there are some third-party add-ons available in the Atlassian Marketplace can enhance this experience.


Tags: confluence-unknown-hosting-type

jira

unknown-hosting-type
429 Client Error
Asked by hemaswapnika_e:

I am getting 429 client error when using atlassian-python-api library with the below code:

confluence = Confluence(  
url=confluence_base_url,  
token=personal_access_token,  
)  
page = confluence.get_page_by_id(page_id, expand='body.storage')  
Error:  
429 Client Error: Unknown reason for url:https:xxxx/confluence/rest/api/content/page_id?expand=body.storage


Answers:
author: Jim Knepley - ReleaseTEAM
body: A 429 response is in response to hitting a rate limit.

<https://developer.atlassian.com/cloud/jira/platform/rate-limiting/>

comments: author: hemaswapnika_e
body: Hi Jim,

Should we need to do any configuration in the confluence page or any code implementation needs to be done regarding rate limit.

Pls suggest


author: Jim Knepley - ReleaseTEAM
body: It looks like the Confluence API has a retry mechanism built in. When you create the Confluence object, do this:

```
confluence = Confluence(
    url=confluence_base_url,
    token=personal_access_token,   
    backoff_and_retry=True
)
```

From the [source code](https://github.com/atlassian-api/atlassian-python-api/blob/master/atlassian/rest_client.py):

backoff_and_retry: Enable exponential backoff and retry. This will retry the request if there is a predefined failure. Primarily designed for Atlassian Cloud where API limits are commonly hit if doing operations on many issues, and the limits require a cooling off period. The wait period before the next request increases exponentially with each failed retry. Defaults to False.

<br />

Also consider tuning max_backoff_seconds and max_backoff_retries, but the defaults are probably fine.


author: hemaswapnika_e
body: Thanks


Tags: cloud

confluence-cloud
Does Atlassian plan on enforcing TFA authentication anytime in the future?
Asked by Bob Hild:

Does Atlassian plan on enforcing TFA authentication anytime in the future?

Thank you,

Bob Hild


Answers:
author: Barbara Szczesniak
body: [@Bob Hild](/t5/user/viewprofilepage/user-id/5063771) I believe this is a feature of the Atlassian Guard product. Start with these pages:

* <https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/>
* <https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/>


author: Nicolas Grossi
body: [@Bob Hild](/t5/user/viewprofilepage/user-id/5063771) Welcome! There is this add on for that maybe is suitable for you: [https://marketplace.atlassian.com/apps/1216290/two-factor-authentication-2fa-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1216290/two-factor-authentication-2fa-confluence?tab=overview&hosting=datacenter)

HTH

Nicolas


Tags: cloud

confluence-cloud
Can you rest the pdf export settings to the default settings?
Asked by Ellen Beentjes:

I would like to reset the original pdf export settings, since the exports have been impoved. Is there a way to do this?


Answers:
author: Michel Neeser
body: Hi [@Ellen Beentjes](/t5/user/viewprofilepage/user-id/533711)

You can just go into the PDF export settings (either globally or in a certain space, as described [here](https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/)) and delete all the modifications there. This will reset the settings to default again.

Hope this helps!

comments: author: Ellen Beentjes
body: If I remembered what modifications we made that would definitely help :-)


author: Michel Neeser
body: [@Ellen Beentjes](/t5/user/viewprofilepage/user-id/533711) If you want to have the default settings again, you can just empty all the fields there. This is because the PDF export settings are empty by default.


Tags: cloud

confluence-cloud
Confluence - Import users
Asked by ju_vacher_ext:

Hello,

I'd like to import a large number of users directly into Confluence and I need your help!

After some research, I've found 3 potential options:

1. I've read this documentation on how to create users, but I don't know whether existing users in Jira will be deleted, and I don't know whether this concerns Confluence.... <https://confluence.atlassian.com/jirakb/how-to-bulk-create-users-in-jira-1129691096.html>
2. I've also found this documentation for importing users directly with CSV import, but I don't know if Crowd support is directly linked to Confluence? <https://confluence.atlassian.com/crowd/importing-users-from-csv-files-64454760.html>
3. It seems possible to import using a plugin but I haven't found how to do it? Translated with DeepL.com (free version)

Thanks for your help !


Answers:
author: Nicolas Grossi
body: [@ju_vacher_ext](/t5/user/viewprofilepage/user-id/5524462) Welcome! You ,might want to review this issue: <https://jira.atlassian.com/browse/CLOUD-9330>

HTH

Nicolas


Tags: cloud

confluence-cloud
Get Smart Links pages to show in Child Pages Macro
Asked by Chasidy Spurgeon:

Update: I must have been experiencing a temporary case of blindness. Thanks, everyone for helping me SEE that! :D

We use a parent page for each topic in our Confluence so we can use the Child Pages navigation macro. We recently started using Loom to create videos and are uploading those as Smart Links under the parent page. The Child Pages macro on the parent page doesn't include the Smart Links pages. I didn't see any setup options to include or exclude these.

Am I missing something or is it intentional that the Smart Link pages are being ignored by the Child Page navigation macro?

![image.png](/t5/image/serverpage/image-id/333333i5F33089112A5F603/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Luis Pellacani
body: Hey [@Chasidy Spurgeon](/t5/user/viewprofilepage/user-id/5094671),

Welcome to Atlassian Community!

Based on the screenshot you shared, the Child Pages macro is displaying the "EDI Transaction Failures" page, and both Loom Smartlinks ("Add a Customer to Existing EDI Profiles" and "Daily EDI System Review", without their Loom icon. Should other items be listed on the macro? The scenario displayed on your screenshot appears to be the expected result (the other item won't be displayed, since it's a draft).

I tested with an Excel spreadsheet as well, and got the same results. Only the icons are not displayed, but the items are.

![Child-Display.png](https://community.atlassian.com/t5/image/serverpage/image-id/333575i99B68510D3B2AC05/image-size/large?v=v2&px=999 "Child-Display.png")

I hope this helps.

Cheers,

Luis Pellacani


Tags: child-page

cloud

confluence-cloud

navigation

smart-link
Where can I download an older version of Companion?
Asked by Calvin Gonzales:

We would like to install an older version of Companion because it is currently approved in our organization. This would be a temporary solution while we get an updated version approved.

The version that we would like is the latest version of 1.4.X and it needs to be downloaded directly from Atlassian. If we have to download it from a 3rd party site, we will need to compare the hash from Atlassian.


Answers:
author: Anderson Santos
body: Hey [@Calvin Gonzales](/t5/user/viewprofilepage/user-id/5535400),   

You can only download a specific version for MSI installer (Windows). For **.exe \*and \*.dmg** versions will eventually auto-update to the latest version.  
The direct download link are:  

* 1.4.5: [Here](https://update-nucleus.atlassian.com/Atlassian-Companion/8007a86f9b8feb9484d1d9b9667e0e7f/_index/1.4.5/win32/ia32/Atlassian%20Companion-1.4.5.msi)
* 1.6.1: [Here](https://update-nucleus.atlassian.com/Atlassian-Companion/8007a86f9b8feb9484d1d9b9667e0e7f/_index/1.6.1/win32/ia32/Atlassian%20Companion-1.6.1.msi)


author: Laurie Sciutti
body: Hi [@Calvin Gonzales](/t5/user/viewprofilepage/user-id/5535400) and welcome to the Community! You might need to reach out to [Support](https://support.atlassian.com/contact/#/) for this one. I'm only seeing links to download the latest version....

comments: author: Calvin Gonzales
body: Thank you - I submitted a ticket to support.


Tags: companion

companion-app

confluence-data-center

data-center
Get Smart Links pages to show in Child Pages Macro
Asked by Chasidy Spurgeon:

We use a parent page for each topic in our Confluence so we can use the Child Pages navigation macro. We recently started using Loom to create videos and are uploading those as Smart Links under the parent page. The Child Pages macro on the parent page doesn't include the Smart Links pages. I didn't see any setup options to include or exclude these.

Am I missing something or is it intentional that the Smart Link pages are being ignored by the Child Page navigation macro?

![image.png](/t5/image/serverpage/image-id/333333i5F33089112A5F603/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dustin Smith
body: Hi [@Chasidy Spurgeon](/t5/user/viewprofilepage/user-id/5094671) ?

Thanks for flagging this. I just tested the Child Pages macro myself with some Smart Link pages and I think what might be happening here is that the macro *is* adding the pages, just without the icon before the title. Below is a screenshot of my test and I see the Smart Link pages showing up, but they just look different without the icon being shown. Is that potentially what you're seeing too?

![Screenshot 2024-07-03 at 8.50.48?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333344iAA0D513391429753/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 at 8.50.48?AM.png")


Tags: child-page

cloud

confluence-cloud

navigation

smart-link
Confluence Whiteboard doesn't work in Microsoft Edge
Asked by Vahab Ahmadvand:

The whiteboard doesn't work in Microsoft Edge and I tried all the solutions that I found but still didn't work. I just installed Chome and it worked well in Chrome.

What is the exact issue with Edge?

Here is the log when I load the whiteboard, that might help

![Screenshot 2024-07-03 174649.png](/t5/image/serverpage/image-id/333330iB19E52B639CD0AFC/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 174649.png")


Answers:
author: Vadym Kutafin
body: have the same issue with Edge and everything is working with Chrome ![Sk?rmbild 2024-07-05 134409.png](https://community.atlassian.com/t5/image/serverpage/image-id/333695iEDE22FBEAC7A6763/image-size/large?v=v2&px=999 "Sk?rmbild 2024-07-05 134409.png")![Sk?rmbild 2024-07-05 134328.png](https://community.atlassian.com/t5/image/serverpage/image-id/333694i49D90180A7149330/image-size/large?v=v2&px=999 "Sk?rmbild 2024-07-05 134328.png")


author: Barnali Putatunda
body: You may refer to this article: <https://support.atlassian.com/confluence-cloud/docs/browser-support-and-settings-for-whiteboards/>  

might help!

comments: author: Vahab Ahmadvand
body: I already checked that page, everything is correct and hardware acceleration is enabled too.


author: Barnali Putatunda
body: There are some Troubleshooting steps also mentioned there in the article:

![Screenshot 2024-07-03 173902.png](https://community.atlassian.com/t5/image/serverpage/image-id/333342iE1F92276474EC8E6/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 173902.png")If that also does not help, contact Atlassian support [here](https://support.atlassian.com/contact/).


Tags: cloud

confluence-cloud

edge

whiteboard
Cannot find link to Creating Support Ticket for Confluence Cloud
Asked by Stephen Kairys:

Hi,

Where is the link to create a support ticket for Confluence Cloud? I'm on the attached screen but cannot find it. Thanks.

![Confluence Support Page.PNG](/t5/image/serverpage/image-id/333329i9EDFB6D1121B3F04/image-size/large?v=v2&px=999 "Confluence Support Page.PNG")


Answers:
author: Stephen Kairys
body: Hi, I'm not an Admin. But do recall being able to submit tickets in the past -- in fact, I have two live tickets as we speak. Thanks.


author: Dan Breyen
body: Hi [@Stephen Kairys](/t5/user/viewprofilepage/user-id/544726) are you the System Administrator for your Confluence Cloud Instance? I could be wrong, but I think that's the issue. I'm the admin on my instance, and I have 'Confluence Cloud" available as a choice.

Hope that helps.


Tags: cloud

confluence-cloud
not able to install application using attlassian connect
Asked by Dhinesh Dhanapal:

when I try to install my application using atlassian connect. it shows the error like this.

![Screenshot 2024-08-29 at 3.25.32?PM.png](/t5/image/serverpage/image-id/344479i1FCAD45FCE667F7D/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 3.25.32?PM.png")


Answers:
author: Pears Whims
body: Hello [@Dhinesh Dhanapal](/t5/user/viewprofilepage/user-id/4417862)

It sounds like you're running into issues when trying to install your application using Atlassian Connect. Some other people have experienced similar problems, so you're not alone.

Similar issues are reported in community earlier.

* <https://community.developer.atlassian.com/t/installing-atlassian-connect-json-stuck-for-several-hours/56324>
* <https://community.developer.atlassian.com/t/trouble-with-atlassian-connect-app-installation/123456>

Yet don't worry. Connect is well established platform and we'll get you through this.

Here's how I would recommend to proceed:

**Ensure Network Accessibility**:

You can verify this by testing with production apps to ensure that your network setup is correct. You can do this by trying different host to serve Your app resources.

**Ensure App and Descriptor Correctness**

Fort that, You may test with existing apps to isolate whether the issue is with your environment or your custom app.

Atlassian Connect provides variety of quick start apps, You can test on Your environment. Naming just a few:

* Basic Example App: <https://bitbucket.org/atlassianlabs/atlassian-connect-example-jira/src/master/> \| Documentation: <https://developer.atlassian.com/cloud/jira/platform/getting-started/>
* Atlassian Connect Express (ACE): <https://bitbucket.org/atlassian/atlassian-connect-express/src/master/> \| Documentation: <https://bitbucket.org/atlassian/atlassian-connect-express/src/master/README.md>

If the problem persists, feel free to provide more details. I'll try help you troubleshoot further.

Best regards,  
Pears

comments: author: Pears Whims
body: Hi [@Dhinesh Dhanapal](/t5/user/viewprofilepage/user-id/4417862),

I just wanted to check in and see if my suggestions helped you resolve the issue with installing your Atlassian Connect application?

If you're still facing any problems or need further assistance, feel free to provide more details, and I'd be happy to help you troubleshoot further.

Best regards,  
Pears


author: Dhinesh Dhanapal
body: Hi [@Pears Whims](/t5/user/viewprofilepage/user-id/5578779) after sometime, it worked fine when I reinstall the application. I will let you know here if I face any issues during installation in future.

Thanks,

Dhinesh Dhanapal


Tags: cloud

jira-cloud
I need a JIRA custom query to show ticket status per domain contained in different Epic identifiers
Asked by Ankita?s De:

I have a domain with 2 Epic identifiers

And a 2nd domain with 1 Epic identifier

And a 3rd domain with 1 Epic identifier

What is the custom JQL query to show the combined issue history of both these domains

I tried the following JQL:

"Epic Link" in (xxxADA-13171, "xxxEBO-10958") OR "Epic Link" in (xxxCCS-8194, "xxxCCS-8201") AND status IN (open,"in progress")

xxxADA= 1st domain (with 1 Epic identifier)

xxxEBO= 2nd domain (with 1 Epic identifier)

xxxCCS= 3rd domain (with 2 Epic identifier)


Answers:
author: Tim Kopperud
body: Hi [@Ankita's De](/t5/user/viewprofilepage/user-id/5536880), welcome to Atlassian Community.

I'm not sure I understand you question exactly, but I will give it a try.

Since you are using "Epic Link" I understand you are not on Cloud since cloud hosting has replaced **Epic Link** with **Parent**. This thread is tagged "unknown-hosting-type", so I have to assume here, please correct me if I'm wrong.

I understand your question correctly you want to see all issues having an epic link in the projects you listed. If this is correct you might try something like this:

```
project IN (xxxADA, xxxEBO, xxxCCS) AND "Epic Link" IS NOT EMPTY
```

Please inform me if I misunderstod the question and your are looking for another query result.

TimK

comments: author: Tim Kopperud
body: [@Ankita's De](/t5/user/viewprofilepage/user-id/5536880), did you try the JQL example i gave? Have you managed to resolve your requirements?

TimK


author: Ankita?s De
body: Appreciate a response to this


Tags: jira-unknown-hosting-type

unknown-hosting-type
Due to an error during registration, it now says that my project name is taken.
Asked by Anna Tepikina:

There was some error during registration and my account was not created. But now it says that my project name is already taken.

When I try to enter under the mail which I specified at registration, I am redirected to registration again. But at the same time I can no longer enter the name of my project.


Answers:
author: Gonchik Tsymzhitov
body: [@Anna Tepikina](/t5/user/viewprofilepage/user-id/5579582) could you try in private mode?

Also, it will be nice to understand the location of accessing to that service


author: Tim Kopperud
body: Hi [@Anna Tepikina](/t5/user/viewprofilepage/user-id/5579582), welcome to Atlassian Community.

There is a performance issue in some products currently, that might have caused the error. You can allways see the prudct statuses here [Atlassian Status](https://status.atlassian.com/).

To your question. When you say "Project name is taken" i have to take it you are meaning "Site name". Please correct me if I'm wrong.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/344480i61DB27EA70EF3196/image-size/large?v=v2&px=999 "image.png")

Can you first confirm your Account was not created? Instead of trying to create the site again, please try to log into the site. If you get an error when logging into the site please post the error back here (e.g. as an image).

TimK

comments: author: Anna Tepikina
body: Yes, I'm referring to the name of the site. I tried to log in, but I'm redirected under my email to registration.


author: Tim Kopperud
body: I support [@Gonchik Tsymzhitov](/t5/user/viewprofilepage/user-id/726117) statement about understanding your location/country when accessing the services.

TimK


Tags: cloud

jira-cloud
Linking Issues Between Kanban Projects
Asked by Eduardo:

I have some Issues assigned in project X.  
Is there a way to, through a Kanban (in project Y), invoke the Issues from project X?


Answers:
author: Eduardo
body: The correct answer to this question is:

The projects, in order to share issues between them, should be managed by the company. Otherwise, it would be impossible to perform this action.

comments: author: John Funk
body: This is not completely accurate. There are other remedies. See my answer below.


author: Eduardo
body: Thank you for the detailed guidance and the helpful response. ?

I'll start by adjusting the board filter as you suggested to include multiple projects. ?

But, it's crucial to ensure that the projects are company-managed, as sharing issues between them wouldn't be possible otherwise. Once that's confirmed and the filter is set up, I'll proceed with the additional steps to configure everything correctly. ??

I really appreciate your insights and your involvement in the discussion. ?


author: John Funk
body: Hi Eduardo - Welcome to the Atlassian Community!

What do you mean by invoke? Can you link issues between projects, sure.

comments: author: Eduardo
body: In a typical Software Development project using the Scrum framework, if I have issues assigned in Project X, I can view these issues in Project Y, as long as they are assigned to the same sprint. Right?

Now, I'm trying to achieve something similar with a Kanban project. Specifically, I want to display issues from Project X that are not assigned to a sprint on the Kanban board of Project Z. Is this is possible?

Is there a way to accomplish this, perhaps by invoking these issues through a query?

Any guidance on how to set this up would be highly appreciated.


author: Eduardo
body: I'm also unsure if it makes a difference whether these projects are managed by the company or by individual teams.

Could this impact the ability to share and view issues across different projects?


author: John Funk
body: Sure you can do that. You just need to modify the board filter for the board to show the additional project(s). While on your board, click the 3 dots in the upper right and select Configure board.

Go to the General tab if not there already. Scroll down and click on the Edit filter query link.

Change the filter from Project = "Project X" to Project in ("Project X", "Project Y")

Save the filter. Now issues from both projects should show on the board.


author: John Funk
body: You can create a new board if the projects are Team-managed projects and not Company-managed projects.

Create a new filter like I described above and save and share it. Then create a new board based on an existing filter.

Here is an article that will walk you through it.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: John Funk
body: Yes, agreed - it is better if they are both in Company-managed projects. But you can still show cards from both types of projects on a single board.


Tags: cloud

jira-cloud