youngmon/atlassian-qna huggingface dataset:
can't open this url file:// on page in confluence
Asked by kohopir975:

Hi  
I put this link on confluence page but not open when i click on it:  
file://192.168.1.1/mydirectory/file.pdf  
any idea?  
Thanks


Answers:
author: Evgenii
body: Hi, [@kohopir975](/t5/user/viewprofilepage/user-id/5044386)

If you put a link to file on a page, then you can download file to your PC (directly from network share, not from Confluence) or open it in browser, it depends from browser settings. Clicking on link won't open preview on Confluence page.

comments: author: kohopir975
body: [@Evgenii](/t5/user/viewprofilepage/user-id/3993514)this file locate on nfs server and not locate on confluence.

need to put this line on page and when i hit it download it.

but seems confluence won't open it!

any idea?


author: Evgenii
body: Yes, that's what I was talking about. Link to file it's not like file, uploaded to Confluence. If you want to open previews on confluence page, you have to upload it to Confluence.


author: kohopir975
body: [@Evgenii](/t5/user/viewprofilepage/user-id/3993514)for know just what to open url without previews.

just doenload file from nfs server when hit link locate in confluence page.

any idea?


Tags: confluence-server

server
Redirection of JSM customers to the Knowledge-base home page when going to confluence root url
Asked by Nicolas PR:

Hi,  

I am migrating from server instances of JSM and Confluence to cloud, with access to both as private (agents and added jsm-customers only)

I have created a JSM project mapped with a knowledge base on Confluence (JSM and Confluence on Cloud). The customer has access to the direct URL of the knowledge base's home page, but when he goes to the Confluence root URL (<https://mydomain.atlassian.net/wiki> or <https://mydomain.atlassian.net/wiki/spaces>), Confluence asks them to write a message to the administrator (URL like: <https://id.atlassian.com/join/user-access?resource=>....).

I had this issue on the server instance, where the customer was redirected to a permission error page, and with JavaScript, I was able to select the first available space and redirect the customer to it, preventing an error page on an accessible resource.

On Confluence Cloud (no more JavaScript injection), how can I redirect the customer to an available space?


Answers:
author: Brant Schroeder
body: [@Nicolas PR](/t5/user/viewprofilepage/user-id/1577039) If they are logged into the JSM portal then they will be able to see the space. If you would like to use the URL without them being logged in you would need to make the space public (anonymous access). This is available on any paid plan. <https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/>

comments: author: Brant Schroeder
body: [@Nicolas PR](/t5/user/viewprofilepage/user-id/1577039) Can you accept this answer to help others?


Tags: cloud

confluence-cloud

jira-service-desk-cloud

jira-service-management-cloud
Insert Link Popup No Longer Shows Confluence Page List / Search Box
Asked by April Hamilton:

Since the most recent update the insert menu seems broken, when I select Ctrl-K or the link menu icon while editing a Confluence page all I get is a simple 'insert URL' dialog.  

The usual 'search for Confluence page' function is gone and I'm worried that if I just insert what are essentially hard-coded links, when I promote my DEV space to LIVE the links won't work because they're hard-coded to dev.  

I've verified I still have full Admin rights in Confluence and I've tried logging out and back in. I haven't yet attempted reindexing the entire site because I'm the only one working in this one space and I don't want to negatively impact everyone else at the company with the downtime.   

Is this a known bug?


Answers:
author: Laura Campbell _Seibert Media_
body: Hello, the bug has been submitted on JAC and you can vote for and watch it here <https://jira.atlassian.com/browse/CONFCLOUD-75982>

comments: author: April Hamilton
body: Why is its priority marked LOW?! This is a critical failure in a KB maintenance paradigm that demands promotion of pages from a DEV space to a LIVE space.


author: Laura Campbell _Seibert Media_
body: Hi [@April Hamilton](/t5/user/viewprofilepage/user-id/5240503) The bug was only submitted 10 hours ago, so I think it's just a reflection of how new the issue is and not the Atlassian will not prioritize it.


author: Ben Odgers
body: I'm having this same issue. Really hoping it's only a temporary loss of functionality!

comments: author: April Hamilton
body: My entire promotion scheme, from DEV to STAGING to LIVE, is totally dependent on being able to set relative links across Confluence pages.


author: Roman Enders
body: Same problem here cannot believe this is intentional


Tags: cloud

confluence-cloud
RESOLVED: Using the "start" parameter with get attachment REST API results always in ERROR 500
Asked by PietroR:

It seems like there is a problem in the REST API itself - whenever I add \&start=0 (or any other number) to my query, the server returns 500. For other queries it works as expected. Is it a bug in the API or could this have another cause?

EDIT: Resolved, it was just my bad!


Answers:
author: Craig Nodwell
body: [@PietroR](/t5/user/viewprofilepage/user-id/4414614) yayy LOL


Tags: confluence-server

rest-api

server
Calendar start date
Asked by Hemi Michaeli:

Does anybody know how to change the calendars start day to Sunday?


Answers:
author: Harald Seyr
body: Hi [@Hemi Michaeli](/t5/user/viewprofilepage/user-id/1272814)

the start day seems to be derived from the locale setting (apparently including the timezone setting), e.g. "English (UK)" gives monday, "English (US)" should give sunday.

There is an accepted answer in [Solved: Trello new version - Calendar start week on Monday (atlassian.com)](https://community.atlassian.com/t5/Trello-questions/Trello-new-version-Calendar-start-week-on-Monday/qaq-p/1589872)explaining the behaviour.

Regards,

Harald
Butler - Is it possible to add a card to the list where the trigger happened ?
Asked by HugoMaffre:

Hello There,

I want to do my action in the trigger's list.

For example, on date add on a particular card in a list, I want a card created in the current list.

In the butler I can chose a particular list, but not the current one where the action happened. Is there a way to do this ?

Thanks !


Answers:
author: Dan
body: I am not sure what trigger you are explaining but I think I know how to get around the list problem. There is a function in Butler where if you use {\*} where you could type a name of something it stores it as a variable and can later be referred to as {wildcard1}.

The rule below performs the action you are looking for I am just unclear about what trigger you are wanting to use.

*** ** * ** ***

when a due date is set on a card in list "{\*}", create a new card with title "This is the new card" in list "{wildcard1}"

*** ** * ** ***

Hope this helps

comments: author: HugoMaffre
body: Thanks for you answer, indeed it helps.

I checked the documentation about butler variables and it contains everything I need, I just didn't know this documentation existed.

Thanks !


Tags: butler
Default Opening Trello Board
Asked by Jaclyn Wilcox:

Can you help assist how to default a board to my opening board when opening trello?


Answers:
author: Guilherme Michelotto
body: Hey [@Jaclyn Wilcox](/t5/user/viewprofilepage/user-id/5035779)   

Welcome to the Community, nice to have you here!  

We have some amazing folks out there who have had similar questions to yours in the past. Since I'm not sure which instance of Trello you are trying to use, I'll link a few of the possible ones here that might help you in this process.

* [Iphone App](https://community.atlassian.com/t5/Trello-questions/Default-board/qaq-p/1047081)
* [Desktop App](https://community.atlassian.com/t5/Trello-questions/How-can-I-set-which-board-opens-automatically-in-app/qaq-p/1959603)

I hope this helps! :)

comments: author: Jaclyn Wilcox
body: I am using desktop App and I don't see the "set default" option either. Is there a screenshot for this?


author: Andrea Crawford
body: Are you on a Mac or Windows computer? Here's a screenshot of what the Boards menu looks like on Mac with the option to set a default board highlighted.

![Screen Shot 2022-09-20 at 1.01.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/216923iD9C3337A97F390D8/image-size/large?v=v2&px=999 "Screen Shot 2022-09-20 at 1.01.33 PM.png")


author: Guilherme Michelotto
body: Heyo,  

<br />

If you are using a macOS system, it should look like this one:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/216924iF5B66801EC7F2F8A/image-dimensions/240x166?v=v2 "image.png")  

If we are talking MS Windows, then:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/216926iFDFBAC1C52BF8DAE/image-dimensions/242x176?v=v2 "image.png")  

<br />
Mass Delete
Asked by Bradley Gozzard:

Is there a way to do a mass delete on the archived cards? Or a way just to directly delete rather than archive?   
We use this system a lot and have a very big collection of cards going that we now need to remove. Is there a limit on archived items?


Answers:
author: milynnus
body: [@Bradley Gozzard](/t5/user/viewprofilepage/user-id/5035535)

You can always deploy code to the task using Trello API. I do it for my demo boards by have a designated list and run the program. I do it for my client that uses email to board to trigger actions and since they are no longer validate, archiving them makes no sense so we delete them instead.


author: Guilherme Michelotto
body: Hey Bradley,  

Welcome to the Community! Happy to answer this one for you.  

Although there's no limit to archived items, you might start experiencing a drop in performance by the accumulation of older cards in it.   

When it comes to directly [deleting](https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/) them, rather than archiving: when you archive a card, it gives you the option to delete it right away, so that might be something to keep an eye on.  

Unfortunately, I gotta be the bearer of bad news here, since there's no native way of mass deleting archived cards in Trello as of today, however, I would suggest taking a look at this [Community thread](https://community.atlassian.com/t5/Trello-questions/How-can-i-delete-all-archived-cards/qaq-p/649283) where some of our fellow users came up with a few workarounds.  

Have a nice week!

comments: author: Bradley Gozzard
body: Thank you for your help
Moving cards to ZOHO CRM
Asked by Ilkin Babayev:

Hello everyone

We started working with ZOHO CRM. How can ? convert Trello cards into Leads or Contacts in ZOHO CRM, including attachments and comments on cards?


Answers:
author: Guilherme Michelotto
body: Hey [@Ilkin Babayev](/t5/user/viewprofilepage/user-id/5035506),   

Welcome to the Community!

I know that [ZOHO CRM](https://trello.com/b/l96v0qAS/gui-trello-exercise/power-up/5b4c1aa1922a254295bb0a35) has its own power up to sync with Trello. However, If you're having issues with the Zoho CRM Power-Up, I recommend reaching out to the support team for the Power-Up at support@zohoextensions.com  

<br />


Tags: zoho

zzz
How to delete a board with no admin?
Asked by Cooper Lord:

Due to a glitch, a board was created on Trello that had no admin. I am now trying to delete the board, but it's not an option available to me. Is there a way to delete this board without upgrading to the premium service? I'm using the free version of Trello.


Answers:
author: Guilherme Michelotto
body: Hey Cooper Lord,  

Welcome to the Community! Always nice to have new folk added to the family.  

Well, the only solution we might have here would be if you are a Workspace admin and have access to your [free trial](https://trello.com/en/free-trial) to go Premium, claim that board and delete it right away. Unfortunately, there's no other way to delete a board as of today. If you happen to have already used your free trial, let me know! I would recommend opening a ticket with us, so we can send you a shorter free trial in order for you to sort things out!  

Hope you have an amazing week!


Tags: board

delete
How can I invite members into my workspace / board?
Asked by Andr?s Dom?nguez Rigo:

Hello team,

I need your support, because I have an issue adding a member to my workspace. Appears the error message in the bottom corner. I've tried everything (delete the account, try a personal email, etc) but nothing works. And is weird cause I have an Enterprise account.

Please help! ; )

Thanks a lot in advance.

![popup error.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/216808i77453752FC237BE3/image-size/large?v=v2&px=999 "popup error.jpg")


Answers:
author: Guilherme Michelotto
body: Hey Andr?s,  

Welcome to the Community! :)  

So, by the looks of it, it seems like you are trying to invite someone outside of your Organization to a board. I'm wondering if there's something to do with a [setting](https://support.atlassian.com/trello/docs/enterprise-feature-overview/) that could be applied to Workspaces or the whole Enterprise in order to prevent non-managed members to be part of Enterprise-level boards. If the person you are trying to invite is someone who works at your company, you could try and reach out to your Workspace Admin or raise a ticket with us, since you'd have Enterprise-level support.  

Hope that brings some clarity!

comments: author: Andr?s Dom?nguez Rigo
body: Hi! Thanks for your response ; )  

The person / email is from someone working at our company. As well I've took a look at the settings, but nothing really changed. And I've contacted many people at the company, but they have no clue why this problem occurs.

How can I contact to the Enterprise-level support then?

Thanks ; )


author: Theodoro Reato
body: Hey Andr?s,

You can open a request through this link: [www.trello.com/contact](http://www.trello.com/contact)

We'll be happy to support you.


author: Andr?s Dom?nguez Rigo
body: Hi Theodoro!  

That's where I went at the first time, and on the bottom of the page, at the "Contact Support" section, I've selected "Using trello" and then appeared 2 buttons: Comunity and documentation. So I've contacted the comunity..

Basically this thread : /

Thanks!!


author: Andr?s Dom?nguez Rigo
body: Hi again! Anyone who can help me? Thanks!

![deactivated.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217251i4F9F74640BD68BB6/image-size/large?v=v2&px=999 "deactivated.jpg")
Trello card numbers on Mac web app?
Asked by Cecilia Lindstr?m:

Hi, does anyone know if there is a way to keep the Trello card numbers visible in the web app for Mac?

I can see the numbers when in Chrome (I have the Chrome plugin Trello numbers), but apparently they won't sync with the web app on my Mac.   

If not possible - do you have another recommendation for teams to refer to the cards in an easy way?


Answers:
author: Theodoro Reato
body: Hey Cecilia,

I'm not aware of this extension, could you share it with us? I don't think it was built by our company.

The best way to get this done is to reach their support, they may have a workaround to use on your Mac.


Tags: card
Billing for Premium Trello
Asked by Vannesco Christolim:

Hi, Trello. I have a question about the billing system for Trello Premium for each account where my question is if I have created a board in a workspace, for example, the name of the board is "Project Red", will **if** **I invite someone to be a member and observer more than 2 people on the Project Red board will there be a fee for the members and observers too**?

Or the charge bill condition will occur **if one account is on different boards or more than one board**

Thank You.


Answers:
author: Theodoro Reato
body: Hey Vannesco,

You can invite as many users as you want without being charged if they are not in a second or more board, the condition to not be charged is the user needs to be invited to a single board, what we call single-board guests.

However, if you add this user to a second board or as a Workspace member, it'll cost you a seat/new charge.

comments: author: Vannesco Christolim
body: Thank You very much for the information
Premium Trello
Asked by Vannesco Christolim:

Hi, Trello. I have a question about the billing system for Trello Premium for each account where my question is if I have created a board in a workspace, for example, the name of the board is "Project Red", will **if** **I invite someone to be a member and observer more than 2 people on the Project Red board will there be a fee for the members and observers too**?

Or the charge bill condition will occur **if one account is on different boards or more than one board**

Thank You.


Answers:
author: Theodoro Reato
body: Hey Vannesco,

I already answered you on the [duplicated post,](https://community.atlassian.com/t5/Trello-questions/Billing-for-Premium-Trello/qaq-p/2139516#U2140201) can you check it?

comments: author: Vannesco Christolim
body: Yes, I already check it yesterday. Thank You very much

I don't know how to delete this post so it's became duplicated
Notification about rule that doesn't exist
Asked by Johannes Sigg:

Hi everyone,

Every day I receive an email which says: Butler could not execute your rule "every day, sort the list "In Progress" by start date ascending".

But if I go to the overview of my rules, I cannot find this one. The list "In Progress" does also not exist anymore because I renamed it.

How can I stop this?

Thanks for your help,

Johannes


Answers:
author: Dan
body: Have you looked in the "calendar" section of the automation? If you made an "Everyday" rule from a list it will be shown there and not in the regular butler rules list.

It is just below "Board Button"

comments: author: Johannes Sigg
body: Thanks a lot! I haven't checked this.

Problem solved :-)
Member Visibility
Asked by Nick Maggs:

Hi  

This Question is about Member Visibility  
When I create a card and  
I assign members to the card,  

Can any other member see another member?  

And can a member contact another member?  

and can a member see other members notes?  

Thanks  
Nick  


Answers:
author: Andrea Crawford
body: Hi Nick, welcome to the Atlassian community!

When you add a member to a card, they also become a[board member](https://support.atlassian.com/trello/docs/adding-a-member-to-a-card/) (if they weren't already). Every board member can see every other board member and all board activity (including comments on cards). That means members can contact one another *within Trello* *through comments on Trello cards.*

Hope this helps!


Tags: card

member
Email to board - error message
Asked by Lynsey Pace:

I set up the email to board tool but it appears to be sporadically not working.

I've just sent something this morning to one of the boards, that worked fine last week, and had an error message saying:

Hello, {#toc-hId--525919927}
----------------------------

The Trello board email address you attempted to email,\[email address I sent to\], is invalid. You can get your email address for any board by going to "Email-to-board Settings" under the sidebar menu in that board.

For more information on sending cards to your board via email, please visit [our help page](https://linkprotect.cudasvc.com/url?a=http://help.trello.com/article/809-creating-cards-by-email&c=E%2C10%2C2pw1zOD4LRGPgABMTqpbYTOas9mCHa8b8XEWleu5m8MRX7q41jJjS1cYdqcWybEVzoVbPWhUsnJ7C2LQ&typo=1&know=0).

Help section isn't helping me.

Any ideas why it's working one minute and then not the next?


Answers:
author: Lynsey Pace
body: [@Vishaal S](/t5/user/viewprofilepage/user-id/4573422) I'm still having the exact same issue.

I've just sent one to my board, and it bounces back saying the address doesn't exit.

When you say open up "**Board Menu \> More \> Email-to-board settings"** where is this? I can't find this "board menu" at all. There is "settings" on the left hand menu which takes you to "work space settings" but can't find anything in there. There is then also "Account \> Settings" but nothing in there either.

Really want this to work!


author: Vishaal S
body: Hi Lynsey,

Thanks for the context so far!

Would you mind generating a *new* email-to-board email address and let me know if that works? You can do so by opening up the Board Menu \> More \> Email-to-board settings. The email typically includes your username and a random string of characters. The email address is unique for each board and board member.

Cheers,  
Vishaal S \| The Trello Team

comments: author: Lynsey Pace
body: I did this last week with another board, and it worked once and then the same happened again. I thought it was "user" error, but it just feels so inconsistent.

I'll try it again later today and come back to you.


Tags: email
How do I merge photos between cards?
Asked by John:

Sometimes we accidentally end up with two cards which have the same title with different photos. Which we then want to consolidate into one folder. Not sure how this is done. You can see below 2 cards with the same name, and different photos in each, just want to know how to combine them into one card?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/216682i55E7F296CD9E31EE/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Guilherme Michelotto
body: Heyo John,  

Welcome to the Community! We love to see new faces around here :)  

Unfortunately, we do not have a merge option within Trello, but I know some folks had cool ideas on how to work around this missing feature on [this thread.](https://community.atlassian.com/t5/Trello-questions/How-do-you-merge-two-cards-into-one/qaq-p/721126)  

I will definitely pass your interests onto our Product Team.  

Have a nice week!
trello search bar not showing the cover image
Asked by My Nguy?n:

why is the trello search bar not showing the cover image anymore?

it's hard to find cards with similar names, having to click on each card

any advices please?


Answers:
author: Guilherme Michelotto
body: Hey there,  

Welcome to the Community, always nice to see new faces around here! :)  

So, the change you see is a result of the [new search](https://support.atlassian.com/trello/docs/new-search-in-trello/) that we are rolling out incrementally. With this change, customers now have the ability to search across Jira and Confluence directly from Trello. Awesome, right?   

The downside is that we, unfortunately, lost the ability to see image previews, but we might have a workaround for that - but not for long.  

You might be still able to see image previews on [advanced search](https://support.atlassian.com/trello/docs/new-search-in-trello/#:~:text=clicking%20the%20tabs.-,New%20Advanced%20search,-We%E2%80%99ve%20also%20introduced) for a while, but I'm afraid that is just a temporary solution to the subject.  

Hope you have a nice week!

comments: author: Kiel Suggs
body: Is there a plan to restore that functionality? Super helpful when reviewing 5 years worth of projects at a glance.


author: thomlov
body: Loosing images in search was a huge step back over how it worked earlier.

We have several thousand cards in Trello, and seeing cover images in search was super helpfull earlier. Now that it is gone, search has lost alot of usability.

Please bring back the option to show cover images in trello results.


author: Tu Bui
body: Fully agree. With over 200 project cards on our boards we leveraged the thumbnails in search heavily. Without the immediate visual cues it makes the search function twice as difficult.
iS THERE A WAY TO MAKE A COVER IMAGE FOR A LIST (SIMILAR TO WHEN YOU MAKE A COVER IMAGE FOR A CARD)?
Asked by Ninja Organizing:

IS THERE A WAY TO MAKE A COVER IMAGE FOR A LIST (SIMILAR TO WHEN YOU MAKE A COVER IMAGE FOR A CARD)?


Answers:
author: Guilherme Michelotto
body: Hey Ninja!  

Welcome to the Hidden Community Village!  

Unfortunately, there's no way for you to add a cover image to a list. However, you could maximize your customization by [making the most](https://blog.trello.com/card-covers-and-colors) of Card Cover customizations to better align with what you want to accomplish.  

Have a nice week!