Slow refresh and loading time
Asked by Avanshi Jain:

I was experiencing slow load times.

When opening confluence it loads and some times it shows white page and after refresh it loads normally.


Answers:
author: Soumyadeep Mandal
body: Hi ,

Welcome to the community!

### ****Browser performance**** {#toc-hId-1174982811}

Outdated browsers will experience a slowdown or plugin/javascript loading issues.

* Check browser version to see if it is up to date and [++supported++](https://confluence.atlassian.com/cloud/supported-browsers-744721663.html)
* Check for extensions that check or disable javascript.

### ****ISP or Network issues**** {#toc-hId--632471652}

This is most likely a factor if you are experience load-time issues on one machine, but not another.

* Are you experiencing slow load times on other websites as well?
* Has your ISP reported any issues/outages in the area?
* Does your connection to your modem/router drop frequently?

Check your traceroute and look for high latency

*
  * Windows - enter 'tracert' followed by your site URL into a command prompt
  * OSX/Linux - enter 'traceroute' followed by your site URL into a terminal
  * Also in OSX navigate to to Applications\>Utilities\>Network Utilities\>Traceroute tab

### ****Issues with your site**** {#toc-hId-1855041181}

If your site has recently increased usage, applications or plugins it may need fine tuning. This can be assessed by the Cloud Support team.

****Ways to Fixe it:**** {#toc-hId-1844538077}
----------------------------------------------

* Update your browser to the latest version
* Disable any scripts that inhibit javascript
* Flush your DNS and release/renew your IP address if you are having overall latency issues (not just with your site)

****Follow the below steps:**** {#toc-hId-37083614}
---------------------------------------------------

If the slowness is affecting multiple users from multiple locations and is independent to network problems, submit a support ticket at support.atlassian.com

Please include the following information:

1. Site name/URL
2. When was the slowness first noticed?
3. Is it affecting all users?
4. What sections are affected? Does it affect all?
5. What actions are being done when the slowness is experienced? Can you list the sequence of steps done?
6. Can you provide a full screenshot showing errors or the pages where the slowness is more noticeable? Please include the full screen with the URL.
7. Use Google Chrome to produce a [++HAR file++](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) of the following pages while performance problems are experienced. (Please ensure your browser cache is cleared before every HAR generation.)
   * The pages that are slow
   * The default application page of the slow application on your site (e.g. JIRA: ****https://\<your-site\>.atlassian.net**** or Confluence: ****https://\<your-site\>.atlassian.net/wiki****).
   * This page \<INSERT LINK HERE\> for comparison

The output of a TCP trace-route from your computer to your Cloud Site while the site is experiencing performance problems capture:

Windows:

tracert \<your-site\>.atlassian.net

OS X:

sudo traceroute \<your-site\>.atlassian.net

Linux:

sudo traceroute -T \<your-site\>.atlassian.net 2800

Steps 7 \& 8 are important to check connectivity to Atlassian servers and determine if there are Network problems

comments: author: Avanshi Jain
body: Thank you!

Let me follow the steps!


Tags: cloud

confluence-cloud

jira

jira-cloud