youngmon/atlassian-qna huggingface dataset:
Clicking image toggles to different view
Asked by Kathryn Reddie:

Hi all,

I have a similar question to the one asked [here](https://community.atlassian.com/t5/Confluence-questions/Toggle-pictures-in-one-place/qaq-p/1862085) - perhaps even the same.

I want to show an image on a team homepage, eg for Public Relations, that when you click on the image it shows a different image containing the text for brand.

![PR image.png](https://community.atlassian.com/t5/image/serverpage/image-id/300519iDC70A082E6FAC9F6/image-size/large?v=v2&px=999 "PR image.png")![PR text.png](https://community.atlassian.com/t5/image/serverpage/image-id/300520iA484FA4A48943637/image-size/large?v=v2&px=999 "PR text.png")


Answers:
author: Nikola Perisic
body: Hello [@Kathryn Reddie](/t5/user/viewprofilepage/user-id/1117666) ,

As the article that you have linked suggests to try the Gallery macro, have you tried using it and did it solve the issue that you had?

Let me know the results,

BR,

Nikola


Tags: confluence-server

server
Confluence Blog posts lists: old posts don't load any more
Asked by Elena Williams:

For some time it seems as though I can only list a limited number of blog posts. Never all blog posts (as used to be possible).

For me today: the oldest post listed is Nov-2022 and below that is "Loading" animation. But I believe this will never render anything.

The posts older than this will ***never*** load in my experience, I'll refresh, wait, come back later in the day, refresh again, open in new tab and repeat and then my work day will end I'll have given up. This has now been consistent ever since around the big UI update and never once have then loaded though perhaps the oldest post date is changing. Not sure if this is date-based or quantity-based (as I regularly add posts).

This is now feeling frustrating and definitely bad CX. If the loading does nothing, please do not suggest to me that it does.

I assumed I could trust Confluence as a source of truth for my documentation and history but if this is not the case (as the evidence is leading me to), and I cannot trust Confluence to maintain this history I'll find another tool.


Answers:
author: nathan_r
body: This issue is also affecting users in my organisation.

This is definitely a bug as it is only affecting some of the users consistently, and some other users only some of the time.

Confluence is failing to load blog posts in the blogs browser for any space - making it impossible for affected users from accessing older blog posts. The first 24 load, and very rarely it'll allow the next 24 to load, but none beyond that.

It seems to occur irrespective of the hardware used, as I have tested giving different (known working) laptops to affected users - but to no avail.


author: Dylan Smith
body: We are having the same problem. As a workaround, we've found that if you toggle the list view control (upper right corner) from "Compact list" (default) to either "List" or "Cards" it will eventually load everything.


Tags: cloud

confluence-cloud
List up archived pages?
Asked by Stefannie Tan:

Hi, all!  

I want to clean up our Confluence spaces and archiving pages that are seemingly no longer being used or updated.

However, I also want to inform the team of what was archived in case they actually need that page to be up.

Is there a way to make a page that automatically lists up pages that have been Archived? And can confluence team members still access archived pages if they have the direct link?

Thanks for any advice or other things I can attempt to achieve a similar result.


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Stefannie Tan](/t5/user/viewprofilepage/user-id/4512943)

Your users can [find archived pages,](https://support.atlassian.com/confluence-cloud/docs/archive-pages/#Find-archived-pages)go to **Space settings \> Manage content \> Archived pages**

The previous page URL will redirect the users to the archived content, and they will see that the page has been archived and can no longer edit it (unless it's restored)

I hope this meets your requirements :)

comments: author: Stefannie Tan
body: thank you!


author: Aron Gombas _Midori_
body: Based on your use case, you should definitely try the [Better Content Archiving app](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=cloud&tab=overview)!

It was developed *exactly* for the problem that you described ("clean up spaces and archive pages"), and for the longer run it helps to continuously maintain the quality! It does that by silently working in the background after the initial clean-up, thus hopefully there will be no need for another "big clean-up" in the future.

For your specific question, it can effectively [automate the process of archiving those pages](https://www.midori-global.com/products/better-content-archiving-for-confluence/cloud/documentation/configure/automation-schemes) that haven't been updated or viewed for N days and it helps to automatically inform everyone via multiple channels:

1. Send out [automatic notifications](https://www.midori-global.com/products/better-content-archiving-for-confluence/cloud/documentation/configure/notification-schemes) before they a page gets archived, that way giving a chance to the page author, last modifier, owners, etc. to update the page.
2. Send out another automatic notification after the page was archived. It helps to keep all stakeholders up-to-date about the page's lifecycle.

A short intro to how custom notification emails work:

(Discl. it is a paid and supported app developed by our team. Free for 10 users!)


Tags: cloud

confluence-cloud
How to prevent excessive use of native threads by the migration assistant?
Asked by Bry SITE-ADMIN:

Hello Atlassian Community,

I'm currently experiencing challenges with the migration assistant while attempting to migrate a small-sized Confluence dataset (approximately 40 spaces). During the migration process, I've observed a significant increase in the thread count of the JVM, rising from around 200 to over 1100 native threads. Consequently, the data migration is encountering partial failure with the error "java.lang.OutOfMemoryError: unable to create new native thread."

How can you make the migration assistant use less worker threads?


Answers:
author: Radek Dost?l
body: I don't think there is any setting for it.

I know the migration assistants do several things in parallel so it doesn't surprise me it spawns multiple threads (but 900 seems like too much eh).

What's the heap setting currently? On step 12 here they recommend at least 4GB for heap: <https://support.atlassian.com/migration/docs/confluence-pre-migration-checklist#12.-Check-your-Heap-Allocation->

comments: author: Bry SITE-ADMIN
body: Thank you for your response. As expected, configuring the Java Heap to 4GB or even 6GB did not resolve the issue. However, I found a solution that worked for me:

I realized that there are various undocumented settings that can potentially reduce thread usage. In my case, adding the following lines to \`setenv.sh\` proved to be effective:

```
CATALINA_OPTS="-XX:ActiveProcessorCount=1 ${CATALINA_OPTS}"CATALINA_OPTS="-Dmax.concurrent.initiate.space.import.requests=1 -Dmax.step.execution.threads=1 ${CATALINA_OPTS}"? 
```

Please note that the ActiveProcessorCount setting is beneficial only if the migration log displays the message "info CPU Statistics are not enabled, will use system CPU." In my case, the system CPU count was 16. Therefore, I believe that ActiveProcessorCount had a substantial impact.

With the aforementioned settings, the native thread count was approximately 950.


Tags: confluence-server

migration

migration-customer-care

server
My Confluence requested a licence key
Asked by BSV:

Hello, my Confluence installation requested a licence key. I did supplied it, application gone to thinking and after some time it greeting me with  
"A system error has occurred" page.  
with  
"  
The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.  
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set  
"  
errors in it.  

I've already did everything from this link  
<https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>  

It did not helped sadly.  
I'm using PostgreSQL 13.5 with this installation, on arch linux. Is there any other steps i could make to fix this problem?  
Before the incident everything did worked fine. Thanks in advance!  
Also there's catalina.out logs <https://disk.yandex.ru/d/rJiC1ySmOteSTg> if it helps.  

![vin-ap-10(fox) - 2024-01-13T12-58-38.jpg](/t5/image/serverpage/image-id/300422i35E1606AD7F0C832/image-size/large?v=v2&px=999 "vin-ap-10(fox) - 2024-01-13T12-58-38.jpg")


Answers:
author: Jack Brickey
body: If you are paying for support and are the technical contact you could contact [Atlassian support](https://support.atlassian.com/).


Tags: confluence-server

server
How can I recover an admin account for confluence 5.10?
Asked by Josh Jaggat:

Hi,

I am trying to finish up upgrading and migrating to confluence 8.x but I need to backup my current version of 5.10. Is there any KB on how to backup, as well as recovering the admin account as no one seems to have permissions.


Answers:
author: Charlie Marriott
body: Hi [@Josh Jaggat](/t5/user/viewprofilepage/user-id/5404508) thank you for your message.

Given that you are on Confluence 5.10, your upgrade path begins with a move to **7.19.x**:

![Screenshot 2024-01-15 at 11.34.05?am.png](https://community.atlassian.com/t5/image/serverpage/image-id/300506i665C918F452140CB/image-size/large?v=v2&px=999 "Screenshot 2024-01-15 at 11.34.05?am.png")

Please see the following documentation to assist with your upgrade:

* [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)
* [7.19 upgrade procedure](https://confluence.atlassian.com/doc/confluence-7-19-upgrade-notes-1141976787.html#Confluence7.19UpgradeNotes-Upgradeprocedure)
* [Confluence Server \& Data Center download archives](https://www.atlassian.com/software/confluence/download-archives)

Please also see [this document on how to recover Admin user rights in 5.10.x](https://confluence.atlassian.com/conf510/restore-passwords-to-recover-admin-user-rights-829077919.html).

I hope that helps!

Charlie

comments: author: Josh Jaggat
body: Thanks [@Charlie Marriott](/t5/user/viewprofilepage/user-id/616774) , issue is I am not sure how feasible upgrading is since I am trying to migrate to windows from linux. The server is pretty sensitive and I don't want to break confluence by upgrading


author: Benjamin
body: Hi Josh,

Here's the documentation to get you where you need to be.

<https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html>

-Ben

comments: author: Josh Jaggat
body: Thanks Ben, I am actually not sure where my confluence home directory is. I can a systemctl status to see confluence, and I can see its directory is in /opt/atlassian/confluence/bin, but I do not see any h2 databases (that I am aware of) and there isnt a standalone db from what I can tell as psql is for mattermost and I've verified that already [@Benjamin](/t5/user/viewprofilepage/user-id/3275402)


author: Benjamin
body: Hi Josh,

Seems like you were able to recover. That's good to hear. Usually, you can find the DB info in the system info.


Tags: confluence-server

server
display issue due dates in quarterly view in a page
Asked by Randy Zhang:

wanted to create a roadmap view based on calendar quarters in a Confluence table. How can we convert the issue Due Date into a quarterly format and display it in a table in Confluence page?


Answers:
author: Murat Seven
body: Hi [@Randy Zhang](/t5/user/viewprofilepage/user-id/5404468) and welcome to the Atlassian Community!

You can add a filter on [JIRA Issue macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/)

<br />

Best,

Murat Seven

comments: author: Randy Zhang
body: thank you [@Murat Seven](/t5/user/viewprofilepage/user-id/4725903) for your suggestion. I am new to Jira, i have added the Jira Issue macro into my confluence page, but what i need is to convert the Due Date field in issues into a quarter. For example, if Due Date is April 3, I wanted to show Q2


author: Murat Seven
body: [@Randy Zhang](/t5/user/viewprofilepage/user-id/5404468) , you can following this [link](https://community.atlassian.com/t5/Confluence-questions/Confluence-Table-built-from-parameterized-Jira-Issue-Macros/qaq-p/2269143). This [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) gives you the quarter you want.

Best,

Murat Seven


Tags: cloud

confluence-cloud
Between Confluence, Atlas and JIRA work management, where should you create a dashboard
Asked by Levi Boehrig:

Hello,

With all of the various Atlassian products I wanted to get feedback from the community as to which product they have found to be the most robust, clear, easy to share, and navigate when it comes to external facing Program Status Reports (think external partners and customers). I have found Confluence, Atlas, JIRA Software and JIRA Work management to all have somewhat overlapping ability to do this, but nothing really definitively sticking out as a clear winner.

Thanks in advance!


Answers:
author: Benjamin
body: Hi [@Levi Boehrig](/t5/user/viewprofilepage/user-id/5326645) ,

Likely, you will use Confluence to provide reports externally and to customers since you its the place where you can provided documented context. can user Jira software and Work Management through dashboards but that would be something would be easier to consume internally since there's a process and metrics established within the organization.

Also, the nice thing is that you can bring the Jira information into Confluence and document a report with that information included to present to said customer.

Hope this helps


Tags: cloud

confluence-cloud
How to specify null value for select list (single choice) field in JSON at new issue creation
Asked by Michael Okhotin:

Hi everyone!   
We use a custom script postfunction to create new issue at specific transition where custom fields' values are copied from initial issue.  
All in all it works fine but now I need to update it with some select list (single choice) fields values.  
All good when I define value as "customfield_11111" : {"value" : "Red"}  
But in some cases I don't know whether field is filled in the initial issue or not, so I have to include an option when value in new issue is null and I have no idea how to define that.   
Options as "customfield_11111" : {"value" : "null"} , "customfield_11111" : null , etc do not work due to 400 Error.   

I would appreciate any idea.   
Thanks in advance.


Answers:
author: Tuncay Senturk
body: Hi [@Michael Okhotin](/t5/user/viewprofilepage/user-id/5100582)

If you do not add the customfield_11111 at all, it will be null unless you have a default value for that field.

On the other hand, if this is a REST service call and you use the `PUT` method for `/rest/api/2/issue/{issueIdOrKey} `with json below

    {    "fields": {        "customfield_11111": null    }}

then, it should set/update the field with a null value.

comments: author: Michael Okhotin
body: Hi [@Tuncay Senturk](/t5/user/viewprofilepage/user-id/853260)   
I cannot exclude customfield_11111 field from Json because I don't know whether is will be used or not.

<br />

Unfortunately solution mentioned above does not suit me because I get 500 Error. Maybe something is wrong with the script.


author: Tuncay Senturk
body: 500 is a server error, did you have a chance to check the logs?


author: Michael Okhotin
body: Yep I know that it's Internal Server Error message. I only see this code or error and no addiitonal info.


Tags: data-center

jira-data-center

json
Custom Fields based on board status
Asked by Charles R. Cain:

Hello wise and knowledgeable community!

Is it possible to have an issue use specific custom fields based on the status said issue is in in a team's workflow?

The example would be if a user story is in a status of "Submitted for Approval", a custom field would show up, and once the story is moved to "Approved", said custom field would not show up in the story.

Thanks for any insight and assistance!


Answers:
author: John Funk
body: Hi Charles - Welcome to the Atlassian Community!

You might be able to do that with the Scriptrunner Behaviours app, but that would be the only way..

comments: author: Charles R. Cain
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) . I was thinking of that as well as something like JMWE would be the best way to accomplish that.


Tags: data-center

jira-data-center

jira-server
Trouble connecting Jira Cloud for Sheets
Asked by Robert Renner:

Has anyone ever encountered an issue when trying to connect Jira Cloud for Sheets? I'm attempting to set this up for the first time, but I'm not being offered an option to "connect" when I open the add-on (see copy of instructions below). Instead, I'm seeing a spinning wheel, and can open the sidebar menu, but everything is grayed out because I haven't connected my Jira account. Any ideas on ways to correct this would be much appreciated.

1. Go to a Google Sheets spreadsheet.

2. Select **Add-ons** \> **Jira Cloud for Sheets** \> **Open...**.

3. **Click CONNECT. This will open a new browser window.**

4. Select the site you want to add from the list of available sites.

5. Click **Accept**.


Answers:
author: MobilityStream
body: Hi [@Robert Renner](/t5/user/viewprofilepage/user-id/5534289) ,

I can't help you with this issue specifically but I would check the Atlassian Community. Someone certainly has come across that.

The underlying reason is that Atlassian transitioned Jira Cloud for Sheets to maintenance mode, with enhancements discontinued, in summer of 2022 (background [here](https://mobilitystream.com/why-move-from-free-app-jira-cloud-for-sheets-to-paid-google-sheets-integration/)). This has resulted in many user-reported issues and increased system unreliability. The user community is full of post by users that lose connectivity, see frequent errors (503 and others), experience various data issues (duplication, missing data, etc.)

If reliable exports are important to your business, we recommend to try our [Google Sheet Integration add-on](https://marketplace.atlassian.com/apps/1216313/google-sheets-integration). It works fundamentally different by exporting directly out of Jira via API calls. It is much more reliable and used by the largest organizations. Exports can be one-time, scheduled, or real-time You can also export much richer data to create more sophisticated reports (Assets, Changelogs, Projects, Sprints, Users, etc.). Everything directly controlled within Jira. Give it a try.

Kind regards,

The Mobility Team


Tags: addon-jira-sheets-official

atlassian-marketplace

cloud

jira-cloud
ensuring that all the data we have entered in trial period is preserved when our access is restored
Asked by Bayram Gafarli:

I am writing to you on behalf of our IT department at Ziraat Bank. We have been using Jira for approximately one month and have created numerous sprints, projects, tasks, and backlogs during this period. However, we recently experienced a disruption in our service as our trial period has ended.

We obtained permission from our board commission to proceed with the payment for continued access, but unfortunately, the authorization and subsequent payment were delayed. We sincerely apologize for any inconvenience this may have caused.

We are requesting your assistance to ensure that all the data we have entered--- including teams, projects, and backlogs--- is preserved and accessible once we make the necessary payment and our access is restored. Additionally, we plan to proceed with a 50-user Standard plan.

Could you please confirm if this is possible and provide any steps we need to follow to ensure a smooth transition back to full access?

Thank you very much for your understanding and support in this matter. We look forward to your response


Answers:
author: Andy Heinzer
body: Hi [@Bayram Gafarli](/t5/user/viewprofilepage/user-id/5534270)

I'd recommend that you create a support ticket using this link <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

Specifically if you select **Product Trials \> Extend product trial** - this option should allow our team to extend a product trial and reactivate the product in question.

Data retention for trials is typically only 15 days per our [Track storage and move data across products: Data Retention](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Data-retention-period) so if the product can be reactivated quickly, the data should still be there. However if you wait weeks to reactivate, it is possible that data could be removed.


author: John Funk
body: Hi Bayram - Welcome to the Atlassian Community!

Let me see if we can get you some help here.


author: marc -Collabello--Phase Locked-
body: Hi [@Bayram Gafarli](/t5/user/viewprofilepage/user-id/5534270) ,

This is a public forum. I strongly recommend that you contact Atlassian support and or sales directly.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
How to Transfer Comment Visibility to a New Role in Jira
Asked by Mohssine:

Hello :)

I am currently managing a Jira instance where we plan to consolidate multiple existing roles into a single new role. On various tickets, there are private comments that are only visible to the roles that will be replaced. I would like to know if it is possible to retrieve these comments and make them accessible to the new role.

Specifically, I am looking for a way to:

1. Identify comments that are currently restricted to the existing roles.
2. Update the visibility of these comments so that they can be accessed by the new role.

Could you please provide guidance or a recommended approach for achieving this? If possible, please include any relevant API endpoints or scripts that could facilitate this process.

Thank you for your assistance.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Mohssine](/t5/user/viewprofilepage/user-id/5258631)

When you are editing a comment a comment there is a padlock button that allows you to limit that comment to a specific role. You can limit per one role only. ![Screenshot 2024-07-02 at 14.45.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/333028i71701C78E9A78A15/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 at 14.45.50.png")

comments: author: Mohssine
body: Many thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) !!

Unfortunately, it doesn't address my issue. In fact, the private comments are visible only to certain roles, and even administrators can't access them.  
For example, if a user with a tester role adds a private comment, that comment can only be seen by users with the same role.


author: Nikola Perisic
body: In that case, have you checked if issue security has been applied to that project by going to project settings \> issues \> security?


author: Mohssine
body: From my understanding, issue security allows applying a level of security to restrict access to the issues. Sorry i don't see the point by checking that.   
For a remind, I am looking for a way to:

1. Identify comments that are currently restricted to the existing roles.
2. Update the visibility of these comments so that they can be accessed by the new role.


Tags: cloud

jira-cloud

jira-software