youngmon/atlassian-qna huggingface dataset:
Did atlassian delete our confluence documents?
Asked by Behrad Analui:

We had a lot of documents on confluence produced between 2021-2023. Todays we tried to login after several month and it looks like previous account is deleted and everything wiped out. We didn't receive any warning or emails about it.

Alassian page says the old URL we used to access the pages is unavaiable.

Has anyone had an experience like this?

How can we get in touch with Atlassian for an answer?


Answers:
author: Earl McCutcheon
body: Hi [@Behrad Analui](/t5/user/viewprofilepage/user-id/675444) ,

I did a little digging here and without disclosing too much detail about the sites that might cause a security issue it looks like you are an admin on the site in question but not a Billing contact for the site, and the notifications of inactivity only get sent out to the Listed Billing contacts.

The next step to look further into this is to reach out to our Customer Advocates team, as we need to go through some account verification steps before disclosing any additional information about the accounts and account holders as well as any discussion about account data cannot and should not be posted here in the public forum for security reasons.

Please create a Support request under the **"Billing, payments, and licensing"** under the **"** **What can we help you with?"** option at the following link so we can take a look:

* <https://support.atlassian.com/contact>

And also a big THANKS to [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) for flagging this one for us.

Regards,  
Earl


author: Trudy Claspill
body: Hello [@Behrad Analui](/t5/user/viewprofilepage/user-id/675444)

Your post tags indicate that you are/were on the Free product plan. Is that correct?

If you were on a Free product plan and there was no activity in your Confluence product for an extended period of time, then Atlassian may have shut down your product and deleted your data.

As per this document: <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>
>
> ### Confluence {#toc-hId-2117799824}
>
> Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page---that'll count as activity and reset the 120-day clock.

It also says, under the heading **Data Retention Period**, that the data will be retained for either 15 or 60 days after product deactivation, depending on the Billing system it was under.

So if there have been no logins for 120 days, your product was deactivated. And at most 60 days later the data was permanently deleted.

The Billing contacts that were specified in the Billing system for your products would've been notified via email before those actions were taken.

comments: author: Behrad Analui
body: Thanks Trudy for the response.

None of the billing contacts were notified about deactivation.

How can we enquire further? We lost important documentation without proper notification.


Tags: atl-rvw

cloud

confluence-cloud
Why isn't the Filter Results Macro not working correctly?
Asked by TK:

First, which is better to use as far as displaying information from a project in Jira? Is it the Jira Issue/Filter Macro or Filter Results Macro?

Specifically, I am using Filter Results Macro simply because it was easier to configure. I want to be able to display information from more than one project and that works. The problem is if a user isn't accessed to a project, then they can't see the other projects they do have access to. Is there a way to fix this?

For example, this is the error the users are seeing:

![filter_results.png](/t5/image/serverpage/image-id/316430iA88ADE7C50ED3632/image-size/large?v=v2&px=999 "filter_results.png")

They should see something like this:

![filter_results_2.png](/t5/image/serverpage/image-id/316431iD973FEE77951B15E/image-size/large?v=v2&px=999 "filter_results_2.png")

*Of course it will display information for each column. I haven't included that for security reasons.*

*** ** * ** ***

**If anyone can help here, I would really appreciate it.**


Answers:
author: Marc - Devoteam
body: Hi [@TK](/t5/user/viewprofilepage/user-id/5428014)

No there is no way to fix this, all users needing to see this information in the filter result on a dashboard, need to have access to the origin of the content.

They require browse permissions on any project specified in the filter

comments: author: TK
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976),

I see. Can you please clarify these two things?

"need to have access to the origin of the content"

"They require browse permissions on any project specified in the filter"

Thank you.


author: Marc - Devoteam
body: Hi [@TK](/t5/user/viewprofilepage/user-id/5428014)

So all the user who can use the filter to see results, need to have permissions on the results of the filter.

So if you refer in your filter to project the users don't have access to (browse permission is the minimum required permission), they will get an error on trying to see the filter results.


Tags: confluence-data-center

data-center

filter-results

jira-issue-filter

macro
Can you recommend a good change management control confluence articles?
Asked by Youmna Alomari:

We recently migrated to a new space to organize all our documents and articles better, making it a more useful resource for our teammates. However, I've been experiencing issues with a third-party app that controls change management. Whenever I try to add a new element to the workflow or execute a CQL to apply to my pages, the workflow fails. I've had to contact their support for fixes, but sometimes they're not able to resolve the issue. Can you recommend a good app that effectively manages document approval or rejection by a manager?

Thank you,


Answers:
author: Matteo Gubellini _SoftComply_
body: Hello,

We have also developed our Document Management App, but it is more advanced than Comala Document Management/Control. It depends on what level of complexity you are looking for.

Please check [SoftComply Document Manager](https://marketplace.atlassian.com/apps/1231336/softcomply-document-manager-compliant-document-management?hosting=cloud&tab=overview) if interested!

Matteo

comments: author: Youmna Alomari
body: Thank you! I scheduled a demo for next week.


author: Jason Maselino
body: [@Youmna Alomari](/t5/user/viewprofilepage/user-id/5434290) what solution did you decide on in the end? We are looking similarly to control our processes.


author: Youmna Alomari
body: Hi [@Jason Maselino](/t5/user/viewprofilepage/user-id/5441556)  

We are still working with Workflow for Confluence. We think it's the best solution for us at the moment. It is not perfect! We encounter issues sometimes, but we are working through them.


author: Riley Venable
body: I recommend looking into [Comala Document Management](https://marketplace.atlassian.com/apps/142/comala-document-management?hosting=cloud&tab=overview) for Confluence. This app allows for efficient document approval or rejection by managers, and it has a user-friendly interface that can help streamline your workflow processes. Additionally, you may also want to consider [Scroll Documents for Confluence](https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluence?tab=overview&hosting=cloud), which offers version control and content management features that can enhance your document organization and approval processes.

comments: author: Youmna Alomari
body: We had Comala once but they were unable to fix an issue for us. We found another app but it was a bad experience for us again as every time we try to update the configuration, the workflow breaks so looking for another alternative. I'll check Scroll Documents. Thank you!


Tags: cloud

confluence-cloud
Class tags for Expand Macro
Asked by KYLE BELLAMY:

Did some searching but couldn't find an answer so I thought I'd ask at the source!

I want to round the corners of the expand mcro but can't get it to work. Even tried Inspecting the macro in Chrome to get the class names, but it's not working.

Is there a wiki or list of all the classes for this and other macros? Can anyone tell me the code to get this working?


Answers:
author: Brant Schroeder
body: [@KYLE BELLAMY](/t5/user/viewprofilepage/user-id/5469518) can you share the expand macro html you are seeing and I can help develop the CSS for you.


Tags: confluence-data-center

data-center

expand

expand-macro
Different Visualization of Jira Tickets in Confluence
Asked by nic:

Dear Altalsassain Community,

hope you can help me on this one, quite new to working with Projects and especially with Jira and Confluence.

In our company we use Jira as a project tool and Confluence to store documentation as well as customer and team information. The manual creation of project plans, such as project phase plans, is becoming increasingly unpopular in our team. Is there a way to visualise the different epics with the associated tasks, stories, etc in confluence ?

Hope it was understandable, thanks for your input


Answers:
author: Amanda Barber
body: Welcome, [@nic](/t5/user/viewprofilepage/user-id/5469338)!

This page has some great ways to bring Confluence and Jira together - <https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jira#add-jira-issues>

There are also many marketplace options that allow for added flexibility and ease-of-use.


Tags: cloud

confluence-cloud

jira-server

project-management
Assets Import with Object reference
Asked by Andreas Ummenhofer:

Hey Community,

I am trying to import Assets Objects from a CSV file.

I?ve created the Object type "Modell" and all values from the source CSV are there as Objects.

In the destination Object Type I?ve created the attribute "Modell" as a referenced object.

When I create the mapping for importing with AQL "Modell = ${MODELL}",

I get an error "Invalid placeholders in the AQL for attribute Modell. Placeholder

MODELL is not present as data locator". (See screenshot)

What is the correct AQL for this use case please?


Answers:
author: Andreas Ummenhofer
body: ![Bildschirmfoto 2024-08-01 um 10.25.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/339363iD56B4FE97755006F/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-08-01 um 10.25.24.png")

comments: author: Timofey Moiseenko
body: Hello! The problem is that you write Modell = ${MODELL}, but first attribute - is how you use in AQL, say Name/Label = ${Modell}


Tags: assets

cloud

import

jira-cloud
Getting all users / groups from ?global permissions? via API?
Asked by Sebastian:

I've been trying to get the API to give me the global permissions for both Jira and Confluence. While confluence doesn't seem to have any API endpoint going even near global permissions, Jira only seems to show the permissions themselves, not who's attached to them.

Is there any way to get the "global permissions" screen from Jira / Confluence via the API?


Answers:
author: Vronik
body: Hi

Look at this

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-permissions/#api-rest-api-3-mypermissions-get>

<https://confluence.atlassian.com/doc/enabling-the-remote-api-150460.html>

comments: author: Sebastian
body: Hi, unfortunately the answer seems to be in neither of those links. Jira: The /mypermissions endpoint obviously shows my own permissions, so that's not what I need. /permissions shows all permissions, but no attached users / groups. And for confluence we're using the cloud version, so that doesn't help either.


Tags: cloud

confluence

confluence-cloud

jira-cloud
Automation: create Confluence page out of Jira with individual name
Asked by Schuuudi:

Hi there, I hope you can help me:

I have built an automation that creates a Confluence page through a manual trigger from Jira. However, currently, this new Confluence page only receives the page name, which is hard-coded as the title in the 'Create page in Confluence' automation template.

When I trigger the automation, I am prompted to enter a page name, but as far as I can see it is not used anywhere.

As a result, I have to manually change the page title of the newly created Confluence page afterward. If I don't do this, I cannot create a new page because it would have the same title as the first page.

I tried using smart values like page.title or page.name, but this doesn't work and I receive errors. And yes I know I could add a smart value for the date, but the title of this kind of page always is very individual.

In best case I would like using what I am requested to enter in the field "page name" when I start the automation. How can I do this?


Answers:
author: Hans Polder
body: [@Schuuudi](/t5/user/viewprofilepage/user-id/4338662)

If I test it myself, it's working as expected. My assumption is that while the Page Name is being asked for after manually triggering the automation, the value is indeed not being used correctly.

See screenshots below:

![Screenshot 2024-08-01 110747.png](https://community.atlassian.com/t5/image/serverpage/image-id/339372iC0377D4A087D933C/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 110747.png")

![Screenshot 2024-08-01 110847.png](https://community.atlassian.com/t5/image/serverpage/image-id/339373iBA01196A42354AB1/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 110847.png")


Tags: cloud

confluence

confluence-cloud

jira-cloud
After enabling SSO SAML in JIRA data center create personal access token option is missing in profil
Asked by Ganesh Kumar Kondeti:

Hi Community Recently I have updated to JIRA datacenter 9.12 and Implement SSO SAML for it, unfortunately after enabling SSO SAML in JIRA datacenter, create personal access token option is missing in profile section.

---Thanks.


Answers:
author: Hans Polder
body: [@Ganesh Kumar Kondeti](/t5/user/viewprofilepage/user-id/5558111) ,

Welcome to the community!

What steps did you take to enable SSO SAML? Did you use a specific plugin for that, and if so, which one? Have you checked the documentation on this, to see if this is mentioned?

See <https://jira.atlassian.com/browse/CONFSERVER-87545> \> Can you double check if this workaround might be applied for some reason/by someone? Also, check out the 'Limit token creation' section on <https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html>


Tags: data-center

jira-data-center
Verification code not receive in email.
Asked by Pawida Suttayamuk:

Verification code not receive in email when I try to login by Microsoft account. How can I fix this?


Answers:
author: John Funk
body: Hi Pawida - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if your email address has been placed on the Suppression list for some reason.

<https://support.atlassian.com/contact/#/>


Tags: jira-unknown-hosting-type

unknown-hosting-type
ScriptRunner permissions/licensing questions
Asked by Peter Radenciuc:

Good day community,

I am still trying to figure out a lot of things with cloud.

So the marketplace says, free up to 10 users.

- Is there any way to make sure this add-on stays under 10 users?

- Is it free up to 10 users even after the 30 day trial?

Thanks guys!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Peter Radenciuc](/t5/user/viewprofilepage/user-id/4615731) ,

app tier depends from JIRA tier so you need to monitoring JIRA licensed users.

If you have different jira modules (work management, jsm, software) app tier is associated to the max number of licensed users per all modules.

Hope this clarifies,

Fabio

comments: author: Peter Radenciuc
body: Hi Fabio,

so basically, if I have 100 Jira Software users (highest value), I have to pay for 100 ScriptRunner seats, right? There is no way to limit access to the add-in?

Thanks again.


Tags: cloud

jira-cloud

scriptrunner
Get the list of JIRA projects count accessed by each jira User
Asked by Vasanta Kumaar:

Hi

We are attempting to obtain a report from JIRA Software to determine each user's usage of all Jira projects (for example, creating issues and commenting on issues).  

We are currently analyzing the report and based on it planning to move some projects to the JIRA Service Desk.  

Is there any way to retrieve the aforementioned information from JIRA using a tool or a SQL query?

Thanks,

Vasanta


Answers:
author: Radek Dost?l
body: Well you could data mine something out of there and you could also use access logs in conjunction which would result in something resembling a "most probable" list - but it would be incomplete, plus it would take **quite a while** to build it depending on how accurate you need it to be.

Altogether though I have doubts about the use case, Service Management or Software are entirely different projects with entirely different ways of working. User traffic has nothing to do with what the project type is, rather, I would argue it depends on what the project does, why it does it in this way, and what would be more comfortable for any parties involved in it. User traffic won't help you in making any of those decisions, the project lead or admins should know why they chose either JSM or JSW, and I assume it's because either they develop something (backlogs, boards), or they work an IT/Support (portals, request forms).

comments: author: Vasanta Kumaar
body: Hi Radek,

Our use case is to minimize user licenses. We intend to use JIRA software exclusively for developers, and for other departments already using it, we will analyse the report above to determine whether to shift it to JSD or keep it in JIRA.

Thanks,

Vasanta


Tags: data-center

jira-data-center
How to Integrate with the Develop with AWS tool how to crerate the stack in AWS after testing.
Asked by Yasar Arafath:

As we have tried with the Develop with AWS from the marketplace \& the integration is done successfully for the test now we want to integrate this with our code pipeline, So for we using only code pipeline when ever an change happens in the repo it will automatically push to pipeline,

1.But the problem is we could not able change the status of Production but we did it on test only.

2. We need to know how we can achieve this [@Utoolity \[OPS\]](/t5/user/viewprofilepage/user-id/716984) kindly share us any reference video or guide us to achieve this as you have mentioned in the document.


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@Yasar Arafath](/t5/user/viewprofilepage/user-id/5558009), and welcome to the Atlassian Community!

Thank you for using our apps, and sorry for the onboarding trouble. We are aware that we need to improve the in-app onboarding guidance in this regard.

If I understand you correctly, you are already seeing pipeline events in Jira, but you want to change the deployment environment type from 'Testing' to 'Production'?

To achieve this you can **tag the CodePipeline pipeline** , see [How to specify the deployment environment type in Develop with AWS](https://utoolity.atlassian.net/wiki/x/AYDB7g):
> The concept is similar across all supported Atlassian products like Jira and Compass, and all supported AWS services like CodePipeline, CodeBuild, and CloudFormation:
>
> 1. Navigate to the deployment event source in AWS, e.g. a CodePipeline pipeline, a CodeBuild project, or a CloudFormation stack
>
> 2. **Add a tag** with **key** **`utoolity:atlassian:devops:environment:type`** and ...
>
>    * ... in Jira, use one of the **values** listed in section *Configure your deployments view* within [Enable deployments](https://support.atlassian.com/jira-software-cloud/docs/enable-deployments/), i.e. **`Production`, `Staging`, `Testing`, `Development`, or `Unmapped`** (default)
>
>    * \[...\]

I hope this helps, let us know how it goes!

Cheers,  
Steffen

PS: In the future, we'll probably also support a naming convention based approach similar to the GitHub for Compass app, see [GitHub environment name mapping](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-GitHub/#github-environment-name-mapping) - let us know if you are interested in this capability.


Tags: cloud

jira-cloud
current version confluence
Asked by ????????? ????????? ??????????:

Good day! How can I see a current version of Confluence?


Answers:
author: Hans Polder
body: [@????????? ????????? ??????????](/t5/user/viewprofilepage/user-id/5430429) ,

From the tags in your post, it seems that you're using Cloud.

Cloud doesn't work with regular versioning, it mostly works with feature flags to enable or disable something. For reference, also see this article on **Jira** Cloud: [https://confluence.atlassian.com/jirakb/how-to-check-your-jira-cloud-version-1272283464.html#:\~:text=To%20check%20the%20Jira%20Cloud,and%20the%20build%20number%20details.\&text=The%20result%20will%20be%20the,the%20version%20and%20build%20details](https://confluence.atlassian.com/jirakb/how-to-check-your-jira-cloud-version-1272283464.html#:~:text=To%20check%20the%20Jira%20Cloud,and%20the%20build%20number%20details.&text=The%20result%20will%20be%20the,the%20version%20and%20build%20details).

Why would you want this information? If it would be because you're actually using fConfluence **Data Center** , then you should be able to observe the version at the bottom of the screen: [https://confluence.atlassian.com/confkb/how-do-i-know-what-version-of-confluence-is-running-179441565.html#:\~:text=If%20you%20don't%20see,to%20see%20the%20version%20number](https://confluence.atlassian.com/confkb/how-do-i-know-what-version-of-confluence-is-running-179441565.html#:~:text=If%20you%20don't%20see,to%20see%20the%20version%20number).

If you want the version number because you are actually on the Cloud-version, but are reading documentation about Confluence, make sure to switch it back to the 'Cloud' option as this is always updated and not dependent on a specific version of the application.


author: Ollie Guan
body: hi [@????????? ????????? ??????????](/t5/user/viewprofilepage/user-id/5430429)

How Do I Know What Version of Confluence Is Running

<https://confluence.atlassian.com/confkb/how-do-i-know-what-version-of-confluence-is-running-179441565.html>


Tags: cloud

confluence

jira-cloud
Can you hide child tasks from a Board if you add Epics later?
Asked by Stephen Ratcliffe:

I'm new to Jira and inherited a detailed Jira Board that only shows tasks and sub-tasks. The board was not originally set up with epics.

I'm trying to use epics to group these tasks and simplify the Board. I've created epics and linked the tasks as child tasks to the epic. Is there a way to now hide the child tasks from the Board but still have them accessible through the epics?


Answers:
author: Hans Polder
body: [@Stephen Ratcliffe](/t5/user/viewprofilepage/user-id/5557971) ,

Yes, any board in Jira is founded on a 'filter'. If you open the Board Configuration (the three dots in the top right \> Configure board), you should be able to see the filter that is currently being used.

It might be something like "project = X and type in (Task, Sub-task)". You could edit this to be 'project = X and type = Epic' to only show Epics on your Board.

Keep in mind though, that Epics work a bit differently from most other issue types in Jira. Epics only show as cards if you are using a Kanban board. If your current board is a Scrum Board, you might have to create a new board using that new filter I suggested :)

comments: author: Stephen Ratcliffe
body: Thanks Hans


author: Hans Polder
body: [@Stephen Ratcliffe](/t5/user/viewprofilepage/user-id/5557971) ,

Happy to help! If you consider your question to be answered, hit that 'Accept answer' button to mark the question as resolved \> it will popup in search engines as such and will lead people quicker to this solution ;)


Tags: jira-unknown-hosting-type

unknown-hosting-type