youngmon/atlassian-qna huggingface dataset:
How to use existing Database and licences on a new install
Asked by Zulkernan ahmed:

HI,

I am installing Confluence on a new windows 2016 server. I have an install already running on an older windows server.

how do you connect this new install to your existing DB and where can I get my licence key from to enter into the new installation.

Thanks


Answers:
author: Davin Studer
body: Here is the process that we use to copy our production system to our test system, which is basically the same process of moving one production system to a new production system.

<https://community.atlassian.com/t5/Confluence-questions/MS-SQL-Backup-and-Restore-Procedure/qaq-p/1249291>


author: JP _AC Bielefeld Leader_
body: Hi,

the license keys can be obtained from the Atlassian Portal:

<https://my.atlassian.com/products/index>

Login with your Atlassian ID \& select the right product. Copy the key \& paste it in your Confluence installation.

Regarding the use of an existing Confluence DB for a new installation, I can only advice not to do so: All attachments to Confluence pages (Images, PDF,...) are stored on disc \& not inside the database. So by just changing the database you will loose all images \& attachments in existing pages.

I would proceed like this:

1. Shutdown your existing Confluence server

2. Copy the complete Confluence installation (Home \& data directories) to the new server. Make sure you use the same disk/directory structure as on the exsting server.

3. Create a backup of the Confluence database

4. Restore the backup of the database using another database server and the same db name or the same database server with another db name (Your choice)

5. Edit the confluence.cfg.xml file to point your new server to the restored database

<https://confluence.atlassian.com/confkb/how-to-find-confluence-s-database-connection-parameters-779172320.html>

6. Startup your new server

Your new server should startup. The application log might display some errors (Server name, IP, Path,..). Set the new server name in the Confluence configuration. If the new server is running w/o issues, you can upgrade it to a newer Confluence version by using the relevant installation file \& choose the upgrade option when prompted.

You might want to read

<https://confluence.atlassian.com/doc/create-a-staging-environment-for-upgrading-confluence-866094180.html>

before starting the upgrade or described process.

The upgrade procedure is described in detail in

<https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

Best regards

JP


Tags: confluence-server

server
No Create dialog appears when clicking create in navigation
Asked by Network of Arts AG:

Hi there

We are missing the "Create" dialog in our confluence instance. The "create" link is shown in the top navigation, but it always (and only) leads to "create page".

We already checked:

- the user has sufficient permission (is admin)  
- entered safe mode -\> no change  
- blueprints are enabled and also promoted

Does someone have a hint on how to solve this issue? It basically renders confluence useless...

Thank you and best regards

Christian


Answers:
author: Network of Arts AG
body: Oh wait, now that I dig into the HTML I see... That the three dots are there but they are white (as our header background is). So no dots visible but there... Very hard to find them if you don't know where to look exactly.

Seems like bad styling there. The three dots are always white no matter what color you define in the color schema. There seems to be no way to actually set the color of the dots at all.


author: Timothy Nash
body: I do not have hidden or otherwise '**. . .** ' anywhere around the **Create** button. I assume this is being replaced by the **Templates** menu next to it? However, this does not seem to allow you to control where the template is created...if you need it to be a child of another page then you must 'Move' it. I think tis is just more mysterious UI design and "improved" UX thunk up by some Product Owner somewhere at Atlassian. Maybe I give to much credit?


author: Pete Singleton
body: What do you expect to see on the Create link? If you just click "Create", it will always create a new page. If you want to create from a template, you have to click the ellipsis ("...") next to the Create button...


author: elvir.dzeladin
body: Do you have a button with 3 dots ... next to create button ?


Tags: confluence-server

server
Link text not showing properly
Asked by Emely Middelkoop:

Hi all,

up til now, whenever I pasted a link to another Confluence page, it would always change the url into the proper title of that page.

But since of today, the pasted link is not changing into the title, showing just the url. I will have to edit the title (name) of the link manually. Anyone have any idea on how to fix this? Can provide some screenshots if needed. Thanks in advance for the help!


Answers:
author: Victor Mutambuki
body: ![Screen Shot 2020-02-25 at 9.22.00 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/84345iD47E644677B8E089/image-dimensions/584x41?v=v2 "Screen Shot 2020-02-25 at 9.22.00 AM.png")

Emely,

Are you selecting --\> Insert Link, then --\> Advanced to enter the links?

Victor

comments: author: Emely Middelkoop
body: I use both. When I use \<insert link\>, I have to manually edit the link text.

When I paste the link on the page itself, it appears sometimes as the right page and sometimes as the url, as the screenshot above shows.


author: Victor Mutambuki
body: Emely,

Please take a screenshot to better elaborate what you want solved.  

Victor

comments: author: Emely Middelkoop
body: Hi Victor,

Thanks for your reply. Here is a screenshot.

You see the 3 links: the upper 2, the link name automatically changed into the relevant page name.

This all of a sudden stopped. So now when pasting a link from another page, it shows the url, as shown in the 3rd link. It then needs to be manually edited into the page name. Hope you can help. ![Error confluence.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/82211i7CCAD4E01AE792E0/image-size/large?v=v2&px=999 "Error confluence.JPG")


author: Emely Middelkoop
body: [@Victor Mutambuki](/t5/user/viewprofilepage/user-id/912991) Hi Victor, It's been a while, issue did not show up last 2 weeks, until today again. Hope you can help.


author: Parminder Grewal
body: I am having something simialr issue, where if i copy paste the Confluence URL into TFS its not behaving like Link to click and launch.


author: Parminder Grewal
body: But if i copy it into Onenote and again copy and Paste into TFS it works.


Tags: cloud

confluence-cloud
What colors can be used in the Chart Macro?
Asked by mkeegans:

I am trying to format a chart macro in a confluence page and "orange" is not an acceptable color yet the default seems to use orange. Where can I find a list of acceptable colors to use in the Chart Macro?


Answers:
author: Shannon S
body: Hello there,

Welcome to Atlassian Community. It's nice to meet you!

According to the documentation, you just need to use an HTML color name or use hexadecimal notation.

* [Chart Macro \> Color Parameters](https://confluence.atlassian.com/confcloud/chart-macro-724765165.html#ChartMacro-ColorParameters)

Can you show me how you've entered the parameters vs how they appear? Also, I assume this is in the new editor (Publish button on top-right hand corner of page)?

Thank you,

Shannon

comments: author: Beth Wadds
body: Hi,

Yes, the documentation says that HTML or hexadecimal notation will work, but it doesn't seem that's the case.

From what I can see, it seems only accept the 16 HTML colours ([http://www.baskent.edu.tr/\~tkaracay/etudio/agora/nnn/html_colors.htm#:\~:text=The%20World%20Wide%20Web%20Consortium,teal%2C%20white%2C%20and%20yellow](http://www.baskent.edu.tr/~tkaracay/etudio/agora/nnn/html_colors.htm#:~:text=The%20World%20Wide%20Web%20Consortium,teal%2C%20white%2C%20and%20yellow).)

They are all very garish colours and vary significantly from the default colours the chart uses.

If I put in a hexadecimal code, eg. FF0000, it results in an error.

If you have a list that contains more than just the 16 HTML colours, it would be very helpful.

Thank you,


author: chaffra
body: Any way to elevate this to an improvement request? This is basic stuff that makes the tool less useful.


Tags: confluence-cloud
Migration JIRA+Confluence to another server (server with confluence)
Asked by ????? ?????????:

Hello!

We need to move JIRA+Confluence from one server (1) to another server (2).  

On 1 server, many users and pages in Confluence related to the JIRA task.  
On server 2 is only available in Confluence 10 users.  

Please tell me how to implement such a migration, in order not to lose the space that exists on server 2 and keep the existing connections JIRA+Confluence on server 1.

(As far as I know this is possible)


Answers:
author: Andrew Laden
body: Since server 1 seems to have the more complex setup (links between jira and confluence, many pages and users etc) and server 2 is smaller.

You may find it easier to export the space from server 2 and import it into confluence on server 1. then once you have everything on server 1, migrate to the new server.

export to XML

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

Import

<https://confluence.atlassian.com/doc/restoring-a-space-152036.html>

comments: author: ????? ?????????
body: Thanks for the quick answer!  
Unsubscribe when try this way


Tags: confluence-server

jira

migration

server
User mentions not working properly
Asked by Bastian Ouwehand:

When I want to mention a certain User, I have to write nearly the whole name to get a suggestion.

Until the first suggestions come up the pop up (as seen on the picture below) it is stateing that there went something wrong. No person could be found. I should try it in a coulpe of minutes again.

![2020-02-04 13_30_46-Startseite oub - Ouwehand Bastian - Confluence.png](/t5/image/serverpage/image-id/81629i7FC905532EF77458/image-size/large?v=v2&px=999 "2020-02-04 13_30_46-Startseite oub - Ouwehand Bastian - Confluence.png")

I was working at another company a few months ago and there the suggestions came immediatly after typing the first one or two letters.

What are the possible actions I can take? Does a new index help?

Thank you in advance.


Answers:
author: Bastian Ouwehand
body: Thank you Elvir

I am not able to do this at the time. I need to wait for a maintenance window.

After I did what your suggested I will give you an update.

Bastian

comments: author: Laura Bier
body: did that fix it?


author: elvir.dzeladin
body: Hi,

Could you please try to redindex <https://confluence.atlassian.com/doc/content-index-administration-148844.html>

and synchronization the directories.

Elvir


Tags: confluence-server

mention

server
Is it possible to create a full width template
Asked by Alberto Azambuja:

How the hell can we create a template in full width without a title in the centre?

For the life of me I can't figure this out?


Answers:
author: Shannon S
body: Hi Alberto,

Happy to help you with this. Could you show me an example of what it looks like for you right now? What is your expectation of how it should look?

Take care,

Shannon

comments: author: Frank_Fl?ck
body: I have the same problem, please fix this....since the new editor is out layouting pages is extremely limited!  

Alberto means that you cannot create a template with the full width which is annoying.

![confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/83996iA530A3F75BDFE335/image-size/large?v=v2&px=999 "confluence.png")


author: Shannon S
body: Hi Frank,

Thank you for clarifying that. I was stuck on the mention of the centered title, but I see now what you mean.

We have a feature request for that below that has been added to our long-term backlog:

* [CONFCLOUD-69135](https://jira.atlassian.com/browse/CONFCLOUD-69135) *Create template page width can't change*

Please vote on it to show your requirement for this feature, and you'll be automatically added to the list of watchers to be updated when there is any progress.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: cloud

confluence-cloud
Confluence form submit error
Asked by Mpho Christina Roomane:

Squads started using using the form on 13 -17 January 20202 and have experienced an error when trying to submit. No details are provided on screen, only states that details are available on server logs.

The Server team cannot pick up the details of the error under the logs.

User removed the email that is send after the submission of the record and it seems to be working - get a success message.  
Tried various options to get the email working but the moment there is an email function the error is back. Need to put back the email function but first have to understand why it causes an issue.

With the email function still deleted the IFTTT rule to delete records on submission succeeds.  
This indicates that only the IFTTT integration rule to send email is not working but other IFTTT integration rules seem to be working.

![qa sign off submit error.jpg](/t5/image/serverpage/image-id/81622i06BD84191BB62F16/image-size/large?v=v2&px=999 "qa sign off submit error.jpg")


Answers:
author: Alex Medved _ConfiForms_
body: Seems like a question about ConfiForms app.

The logs are not presented to "non admin" users and only stored in the Confluence logs. This will show the exact reason why the form is failing to process all the rules

Regarding the "emailing" - you can setup the IFTTT to use Confluence queue (an option in the macro parameters) - this way, even if your email server is not available at the time of submit you will add the email notification into Confluence mail queue and eventually it will be processed by the queue


author: Thomas Schlegel
body: Hi [@Mpho Christina Roomane](/t5/user/viewprofilepage/user-id/3562926) ,

which formular framework do you use? Confiforms? Or another one?

Please ask the vendor of the app directly.

comments: author: Mpho Christina Roomane
body: Hi Thomas,

The formular framework used is Confiforms


author: Alex Medved _ConfiForms_
body: As I have explained in my other comment - consult with server side logs. The exact reason will be logged in Confluence logs on the server.

You can always open a support request with us at <https://wiki.vertuna.com/display/VERTUNA/Support+Request+Form>


Tags: confiforms

confluence-server

server
Issues with creating/editing/publishing in Confluence Cloud
Asked by Nagaraj HG:

Issues with creating/editing/publishing in Confluence Cloud from last two days


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Nagaraj HG](/t5/user/viewprofilepage/user-id/2617118) , there were issues with Confluence, see <https://status.atlassian.com>

comments: author: Nagaraj HG
body: Still I am facing same issue. It it problem with my system proxy?![Confluence Issue.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/81746iC056FA9863603ED2/image-size/large?v=v2&px=999 "Confluence Issue.JPG")


Tags: cloud

confluence-cloud
Display file as URL
Asked by Sukh Singh:

In the previous version of Confluence, when you uploaded a video or image, you had the option of displaying this file as a URL.

I want to upload a video on the page and want to display this as a URL but that option no longer exists. Instead the video is embedded into the page with playback controls and is taking up a huge amount of space on the page.


Answers:
author: Shannon S
body: Hello Sukh Singh,

Thank you for raising this question. That feature is not available in the new editor at this moment, but there's a feature request for it below:

* [CONFCLOUD-65302](https://jira.atlassian.com/browse/CONFCLOUD-65302) *Ability to link text to an attachment in editor*

There's a workaround included in the ticket above, in which you obtain the URL to the attachment, and link to it manually in a page.

Unfortunately, as many features were not included in the new editor, it's a much more pared-down version of the legacy editor at this time. If there are any other features you are missing, please check our [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html) page to see if it's something we will be including in the near future.

Let me know if you have any questions about any of that.

Regards,

Shannon


Tags: cloud

confluence-cloud
java.lang.OutOfMemoryError after update from 7.0.2 to 7.2.2
Asked by Erwin Zijleman:

Hi,

After updating our on-premise Confluence server from 7.0.2 to 7.2.2, I got java.lang.OutOfMemoryError messages, and Confluence failed to startup.

Increasing the Java -Xms and -Xmx options from 1024m to 2048m "resolved" the problem, and after that Confluence started again.

However, the "Java VM Memory Statistics" now shows that the used "Heap Memory" fluctuates between 600MB and 1600MB.

Is this behavior as expected, or might there be a memory leak in version 7.2.2?

Thanks in advance,

Erwin


Answers:
author: Alex K
body: Hi [@Erwin Zijleman](/t5/user/viewprofilepage/user-id/3740136) ,

I would recommend opening a support case for this issue [here](https://support.atlassian.com/confluence-server/). We need some more information to diagnose the problem.

This is not expected behaviour for the upgrade to 7.2.2.

Regards,  
Alex


Tags: confluence-server

server
How to list labels in Confluence where the first character is not a letter?
Asked by ABoerio:

Hi, we have labels around confluence pages in this form _corda, _small, etc...

These labels are not shown in the label list macro output.

Seems like the macro can only categorize by starting letters?

I have already a lot of labels around in this form...

In the picture you can see the label list result in one space,

![Annotazione 2020-02-04 100416.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/81606i9B78BA3B2959D8DF/image-dimensions/395x272?v=v2 "Annotazione 2020-02-04 100416.jpg")

and some of the labels used in one page (see below, this page is within the same space) are not listed.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/81605i70F974CF7EA3011F/image-dimensions/374x124?v=v2 "image.png")

Any hint?

Ciao, Andrea


Answers:
author: Ivan Lima
body: [@ABoerio](/t5/user/viewprofilepage/user-id/2035799) , this has already been captured as a bug through the Atlassian ticket system [CONFSERVER-59273](https://jira.atlassian.com/browse/CONFSERVER-59273). Currently, there is no known workaround for this behaviour. You can add yourself to the ticket watchers' list to receive updates when available.

Cheers.

comments: author: ABoerio
body: [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) thnks for your answer. I'm now one of this ticket's watcher. Got the feeling that I'd better rename my labels as it doesn't seem to be high priority.

Ciao, Andrea.


Tags: confluence-server

label

macro

page

server
Aggregate function
Asked by David Doret _Admin_:

I use Confluence Cloud with Confiforms. My need is simple: display basic calculation results over confiform data.

I have a form F. It has a radio field R with options 1=a,2=b,3=c.

I would like now to display on my page the average value of field R over all records of form F.

I feel stupid because I spent several hours looking through the documentation, examples and forum questions but couldn't get it working. I couldn't even clearly understand which macro I should use to display the value.

Thanks in advance for your assistance.


Answers:
author: Natalie Paramonova [Stiltsoft]
body: Hello David,

You can try to use the ConfiForms app in combination with the [Pivot Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Pivot+Table+macro) macro bundled in the [Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app. With the help of this macro, you can aggregate data from your resulting table in a pivot table and perform calculations.

comments: author: Alex Medved _ConfiForms_
body: How well does it work with Confluence cloud and the missing feature of the new Confluence editor - nesting the bodied macros (which you need to have in order to get the results from ConfiForms)?


author: David Doret _Admin_
body: The apps are great. But unfortunately, the impossibility to best macros makes them of no use. I bang my head against the walls not understanding why macro nesting is no longer supported. :-(


author: Alex Medved _ConfiForms_
body: That Atlassian decision we cannot understand either - and instead of improving our cloud app and filling the feature gaps between the server and cloud version we had to spend last year adopting this new editor...

So, in ConfiForms cloud you can use ConfiForms ValueView and do some basic calculations (averages, totals, simple formulas). Everything is calculated per ROW and then aggregated

The example below calculates the average for "num" field

![Screenshot 2020-02-08 at 13.11.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/82381i2F0C954BFDFBAF44/image-dimensions/251x295?v=v2 "Screenshot 2020-02-08 at 13.11.33.png")

More operations we support

<https://wiki.vertuna.com/display/CONFIFORMS/Supported+math+operators%2C+formulas+and+functions>


author: David Doret _Admin_
body: Ooops, sorry, this was the wrong forum :-)

comments: author: Alex Medved _ConfiForms_
body: No worries, adding the same comment I left in our support channel (JSD)

--

ConfiForms cloud does not have the TableViewMerger macro as of now. This is the one that can help here, but it is available on server/data center only

You can always go for [https://wiki.vertuna.com/display/FORMS/REST+API+for+ConfiForms+CLOUD](https://wiki.vertuna.com/display/FORMS/REST+API+for+ConfiForms+CLOUD "https://wiki.vertuna.com/display/FORMS/REST+API+for+ConfiForms+CLOUD") for calculations or exporting your data in CSV/Excel


Tags: cloud

confluence-cloud
Reverting to previous version resolved inline comments. Is there a way out?
Asked by Bhakti Paranjpe:

I reverted to a previous version (that had inline comments) without touching any highlighted text where the comments were. The inline comments were auto-resolved with a reason that I deleted the text where the comments were.

Is there a way to get the comments back?


Answers:
author: Zak Laughton
body: Hi Bhakti!

If the version you reverted to has the text that the comments were made on, you may be able to restore them by going to the page and clicking the ellipses in the top right (\[...\]), clicking **Resolved comments**, then finding the comment and clicking the option to restore it to the page.

I hope this helps!  
-- Zak

comments: author: Matthew Carey
body: I am also having this issue and I do not see an option to restore a resolved comment. I see the reason for the resolution as "The text was deleted" but I can clearly see the text still in the Document. Was this feature removed in the current version of Confluence?


author: paul.freeman
body: I have the same problem. I have 135 resolved comments in my restored old version of the page, but I only had about 15 resolved in the original. The "restored" resolved comments only appear in a list in a pop up window, with NO "restore" option, and NO indication of where in the doc the original comment was located, only the text it was associated with; this text for most comments was typical "Yes", "No" or "TBC", i.e. not unique.


Tags: cloud

confluence-cloud