confluence server is not working well
Asked by dev_admin:

i have many bugs.

first,

if i will button click to "Spaces" for makes spaces then i can't see layer menu.

so i can't go to my space.

second,

if i will button click to "Create more" for makes somethings then i can't see layer menu.

so i can't creat.

how can i fixed it?

or can i License Key reset?

if i can't fixed i want to reset my License Key.

<http://confluence.insiar.com/rest/troubleshooting/1.0/check/javagirl>

\<status-code\>500\</status-code\>\<message\>bundle \[com.atlassian.troubleshooting.plugin-confluence\]\</message\>\<stack-trace\>com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle \[com.atlassian.troubleshooting.plugin-confluence\] at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95) at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86) at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38) at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87) at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71) at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$withRequestContext$1(VCacheRequestContextOperations.java:59) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.RuntimeException: Could not read fields for table AO_4789DD_HEALTH_CHECK_STATUS at

<http://confluence.insiar.com/rest/ia/1.0/spacesmenu?_=1563019989416>

\<status-code\>500\</status-code\>\<message\>com.atlassian.vcache.ExternalCacheException: Failed due to UNCLASSIFIED_FAILURE\</message\>\<stack-trace\>java.util.concurrent.CompletionException: com.atlassian.vcache.ExternalCacheException: Failed due to UNCLASSIFIED_FAILURE at java.util.concurrent.CompletableFuture.reportJoin(CompletableFuture.java:375) at java.util.concurrent.CompletableFuture.join(CompletableFuture.java:1934) at com.atlassian.vcache.VCacheUtils.unsafeJoin(VCacheUtils.java:44) at com.atlassian.confluence.plugins.recentlyviewed.DefaultRecentlyViewedManager.getRecentlyViewedSpaces(DefaultRecentlyViewedManager.java:171) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at

<http://confluence.insiar.com/rest/create-dialog/1.0/blueprints/web-items?spaceKey=TEAM>

```
{"errorCode":500,"errorType":"UNKNOWN","errorMessage":"bundle [com.atlassian.confluence.plugins.confluence-create-content-plugin]"}

```

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Answers:
author: Shannon S
body: Hi there,

Thank you for reporting this issue.

I understand you're using Confluence Server version 6.15.6. I just have a few questions for you.

1. Is this a new installation, or an upgrade? Was it working previously?
2. Are you behind any firewall or proxy? If so, can you please bypass that to see if you still experience the issue?
3. Does this occur in more than one browser, such as Firefox and Chrome?
4. What database and version are you using? If you're using MySQL, can you also let us know what driver version you uploaded?

Thank you for your help!

Regards,

Shannon