youngmon/atlassian-qna huggingface dataset:
Customers Unable to View Imported Issues
Asked by Emirhan T?rkay:

Hi!

I've encountered an issue with my JIRA Service Management project and could use some help. I imported 109 issues from an Excel file into my Roketsan project. My agents can see these items without any issues, and the import process went smoothly without any errors.

However, my customers are unable to see these issues. When I send them the URLs to these issues, they receive a "something bad happened" error message. I chechked customer permissions and Issue security level. There is no problem for these.  

<br />

My agents have no trouble accessing the issues, but customers cannot view them and continue to receive the "something bad happened" error.

Thank you for your help!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Emirhan T?rkay](/t5/user/viewprofilepage/user-id/5452528) ,

please check if the imported issues have Request Type field. Probably that field has been not imported and issues are considering as internal.

For more information please take a look to the following troubleshooting article <https://confluence.atlassian.com/jirakb/requests-are-not-visible-in-the-customer-portal-due-to-empty-request-type-in-jira-service-management-777026993.html>

Hope this helps,

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
How to change jira issue history datetime format to 24 hours
Asked by Owen:

As subject. Anybody know how to change it to 24hours format? example : 2024-07-08 15:01

Thanks!

![issue_history_format.png](/t5/image/serverpage/image-id/333928i9FF4FED2E1B4131C/image-size/large?v=v2&px=999 "issue_history_format.png")


Answers:
author: Ravina
body: Hi [@Owen](/t5/user/viewprofilepage/user-id/5294679) Based on your requirement there are two changes need to be made to show the time in 24 Hr format and to show the relative date instead of 1 day ago, 3 days ago, "Today" or "Yesterday", etc

The below KB to update the Time format to 24 Hr

<https://confluence.atlassian.com/jirakb/change-the-time-format-to-24-hours-in-jira-734234435.html>

This KB is to display a relative dates, this will require a Jira node restart as this is change on the back end file.

<https://confluence.atlassian.com/jirakb/display-standard-dates-in-jira-server-414187622.html>

Perform the changes on the lower instances and test before making the changes on the production.


Tags: data-center

jira-data-center

jira-server

server
while login with google not receiving verification code to gmail.
Asked by Mehul Surana:

Issue not able to receive any verification code to my mail address from past few weeks.  
i tried to clear my cache cookies but not receiving an otp   
i checked all folders too spam and whole inbox no verification code coming to my mail address .  


Answers:
author: Andy Heinzer
body: [@Mehul Surana](/t5/user/viewprofilepage/user-id/5533971)

I found there was a suppression on your address. I have removed this from our side. Please try to resend the verification email now, it should come through.

Andy


author: John Funk
body: Hi Mehul - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to check if your email address is on the Suppression list.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Can I conduct a user survey in the Jira Community?
Asked by June L:

I'm planning to survey Jira users and I'm not sure if it's allowed in this community.

Could someone please help clarify this?

Thank you!


Answers:
author: YY Brother
body: Hi [@June L](/t5/user/viewprofilepage/user-id/5530277)

What's your purpose of this survey? You may provide more background and information here.

Thanks,

YY?

comments: author: June L
body: Hi YY?  

We are currently exploring product opportunities and aim to understand user perspectives on the use of AI Assistant in project management.  
Given the extensive use of Jira for project management, we believe this community aligns well with our target audience.  

Thanks


Tags: cloud

jira-cloud
Custom emoji reactions (Data Center)
Asked by Timofey Moiseenko:

Hello! Is there a way to add custom emojis for reactions in jira data centre? I have found a way to do it with scriptrunner via commentReactionsService.addReaction, but if emoji is not one of 6 standart ones, it doesn't work


Answers:
author: Ravina
body: Hi [@Timofey Moiseenko](/t5/user/viewprofilepage/user-id/5440715) Currently adding a custom emoji's feature is not available in Jira Datacenter and only available in Jira cloud below the open request for Jira data-center that you can vote for to get the Atlassian attention and the document for how to add custom emoji's in Jira cloud

<https://jira.atlassian.com/browse/JRASERVER-72962>

<https://support.atlassian.com/jira-software-cloud/docs/use-custom-emojis-to-help-describe-an-issue/>

comments: author: Timofey Moiseenko
body: Well, even if this is not natively possible, maybe there are workarounds? For example, judging by this article emoji data are stored in DB - <https://confluence.atlassian.com/jirakb/how-to-get-information-about-jira-comment-reactions-1333826682.html>

Won't simply add values of different emojis work, or changing one of default ones with an image of my own?


author: Ravina
body: The document help to get the information based on the emoji used and that is based on the available emoji's to add the new emoji first need to find out the location if any file on the installation directory or any system plugin from where these existing emoji's are getting load and then need to review that config and check if there is any possible way to add the new emoji based on the format how existing emojis are stored/load.


author: Timofey Moiseenko
body: Thought so, and curious if anyone could help with finding them, or maybe did this


Tags: custom

data-center

emoji

jira-data-center

jira-server

scriptrunner

server
how to create a branch for confluence story ?
Asked by STtgo:

I created a story in the confluence and now I want to create a branch for that story which is in confluence using jira interface . How to do this ?


Answers:
author: Vronik
body: Hi

Look at this

<https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jira>


Tags: cloud

jira-cloud
How to highlight an issue in the Jira Board ??
Asked by Rahul:

How to highlight an issue in the Jira Board?

I used Card colors, but it just highlights the border of the issue.  

Is there any way to highlight complete issues in board view with some colouring??


Answers:
author: John Funk
body: Hi Rahul

No, unfortunately, there is not a way to do that in native Jira. There might be an add-on app that will do that.

comments: author: Rahul
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) , any free add-ons you suggest?


author: John Funk
body: Sorry, but I don't think there are any free ones. I also don't see the one that I used to use - looks like it might have gone away.


Tags: cloud

jira-cloud
[SOLVED] Set Issue Security Level Automation rule failing
Asked by Benjamin D:

I have an Automation Rule that will trigger when my custom field (Select List (single choice) value changes.

If the field "Confidentiality // Visibility" then it should trigger an automation to Set the Issue security level depending on which option they select (Management Team or Public)

![Summary.png](/t5/image/serverpage/image-id/333889i1D92DA91D68C9A9D/image-size/large?v=v2&px=999 "Summary.png")

The Automation Audit Log says the rule's Actor doesn't have permission to Set the Issue Security, but it does.

![AuditLog.png](/t5/image/serverpage/image-id/333890i0806853B2A379BA1/image-size/large?v=v2&px=999 "AuditLog.png")

I have given "Automation for JIRA" user (and Actor) every permission, including Set Issue Security Level

![SetIssueSecurityPermission.png](/t5/image/serverpage/image-id/333891i4BD7B4E89D4A6589/image-size/large?v=v2&px=999 "SetIssueSecurityPermission.png")

I've tried many configurations multiple times. Why is this automation failing to Set Issue Security please?


Answers:
author: Trudy Claspill
body: Hello [@Benjamin D](/t5/user/viewprofilepage/user-id/5538033)

Welcome to the Atlassian community.

Take a look at this KB and let us know if it helps resolve your issue.

<https://support.atlassian.com/automation/kb/automation-or-set-issue-security-level-via-automation-for-jira/>

comments: author: Benjamin D
body: Thank you for this [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

My Automation now works.

I did not have "Security Level" field displayed in my View/Edit Screen.


author: Trudy Claspill
body: Great!

If my response helped you solve your issue, please consider clicking on the Accept Answer button to mark you post as Solved.


Tags: cloud

jira-cloud
How can I add more than one user to a group via API?
Asked by Andr? Felipe Rodrigues Lopes:

I've already discovered how to add one user sometimes in Jira Cloud using API, but now I want to know how to add more than one at the same time using API to speed up the creation of new groups Does anyone know how to do it?


Answers:
author: Anna Hryhoruk _Appfire_
body: Hello [@Andr? Felipe Rodrigues Lopes](/t5/user/viewprofilepage/user-id/4734299) ,

If you are looking into a marketplace application for this use case, [Power Scripts](https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?hosting=cloud&tab=overview) offers the solution you need. With functions like [`admAddUserToGroup`,](https://appfire.atlassian.net/wiki/spaces/PSJC/pages/622756311/admAddUserToGroup) you can easily add an existing user to a group. You can also create new groups with [admCreateGroup](https://appfire.atlassian.net/wiki/spaces/PSJC/pages/621972420/admCreateGroup) or new users with [`admCreateAccount`](https://appfire.atlassian.net/wiki/spaces/PSJC/pages/720605343/admCreateAccount). Using those you can create a script to perform these actions in bulk for a list of users/groups.  

Hope it helps!  
Anna


author: Ku?be
body: Hi [@Andr? Felipe Rodrigues Lopes](/t5/user/viewprofilepage/user-id/4734299)  

To add multiple users to a group in Jira Cloud via the API, you need to make multiple API calls. At the moment, the Jira Cloud REST API does not support adding several users to a group in a single call.

However, you can automate this process by writing a script that loops through your list of users, adding each one to the group individually.

While there are alternative methods that can help you achieve your goal without deep scripting knowledge, the simplest method involves writing a script.  

**Alternative Methods:**

* Postman
* jira automation/CLI tools
* Third Party apps on Atlassian Marketplace


Tags: cloud

jira-cloud
Plan error
Asked by Kunyaporn Lilavivat:

Could you check if why I can' access this plan anymore please?


Answers:
author: Andr? Felipe Rodrigues Lopes
body: What would be the error?  
[@Kunyaporn Lilavivat](/t5/user/viewprofilepage/user-id/5538019)

comments: author: Kunyaporn Lilavivat
body: #### Here it is {#toc-hId-347756558}

*** ** * ** ***

#### Stack Trace {#toc-hId--1459697905}

**undefined is not an object (evaluating 'e\[s.HIERARCHY_FILTER_ID\].value.start')**

o@https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:97:464603 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:97:461996 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829

o@https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:97:464603 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:97:461996 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829 @https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/async-plan-releases.0a3be108.js:1:115829


Tags: cloud

jira-cloud
JSM error page
Asked by ???:

![???? 2024-07-08 112546.png](/t5/image/serverpage/image-id/333888iE11FECC44DA411A2/image-dimensions/572x159?v=v2 "???? 2024-07-08 112546.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. When exactly did you notice this error message ?. Also please post this query in <https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions>


Tags: cloud

jira-cloud

jira-service-desk

jira-service-management
JSM ERROR
Asked by ???:

JSM ?????? ???? ?? ????? ?? ???? ????? ?? ???? ??????? ![???? 2024-07-08 112546.png](/t5/image/serverpage/image-id/333887i282D55A330395F1E/image-size/large?v=v2&px=999 "???? 2024-07-08 112546.png")


Answers:
author: YY Brother
body: HI [@???](/t5/user/viewprofilepage/user-id/5499654)

It seems to be your network connection issue.  
???? ?? ??? ? ????.

Thanks,

YY?


Tags: cloud

jira-cloud

jira-service-desk

jira-service-management
BlueCat Forms
Asked by Sarah Edwards:

I'm working on a new BlueCat form for Trello that will be used for potential clients to request a price quote on a decorating service.

As I'm building the form, is there a way to copy a question that I have already created and paste it in another section of the form. Many of my form fields are very similar to each other and it would save so much time to be able to do this.

Thanks for your help!


Answers:
author: Vishaal S
body: Hi [@Sarah Edwards](/t5/user/viewprofilepage/user-id/5347875) - welcome to the Community!

If you're having issues with Reports by Blue Cat I recommend reaching out to the dedicated support team for the Power-Up at support@bluecatreports.com

comments: author: Sarah Edwards
body: Thank you so much!
How to resolve error of loading chunks?
Asked by Ana Herrera:

Hello, I am new on Trello and is the first time that something like this happens. I get a constant error of failing to load some chunks, which vary each time. I am not sure how could I solve them. Here is a screenshot of what error I'm getting. I have tried to reload the page multiple times and each time is a different chunk.

![image_2023-10-23_173130674.png](https://community.atlassian.com/t5/image/serverpage/image-id/287876i7C6461463009CF7C/image-size/large?v=v2&px=999 "image_2023-10-23_173130674.png")


Answers:
author: Mutya A
body: Hi Ana, welcome to the Trello Community!

Could you please let me know what actions you're taking before you see that error message? For performance reasons, Trello loads resources from its content delivery network (CDN), which is located at a.trellocdn.com. To use Trello, you will need to make sure that you can access this domain and that it is not blocked by any proxies or firewalls.

The best way to confirm that you can access the Trello CDN is to open our test page, hosted on the CDN:

<http://a.trellocdn.com/test.html>

If they don't load, this could be due to some common causes, such as DNS cache issues or a firewall that is blocking access. For more information on how to resolve these issues, see: <http://help.trello.com/customer/portal/articles/1339289-loading-resources-from-trello-s-cdn>

Hope this helps but let me know if you have any other questions!

-----  
If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.
Quando opto por deixar o meu quadro no Trello como p?blico, consigo saber quem faz c?pia do mesmo?
Asked by ?rica Rocha Caixeta:

Tenho como saber quem acessou meu quadro p?blico?


Answers:
author: Sal
body: Oi [@?rica Rocha Caixeta](/t5/user/viewprofilepage/user-id/5347839)! Infelizmente, n?o, voc? n?o consegue visualizar quem fez a c?pia do seu quadro dentro do Trello, caso ele seja um quadro p?blico. Entretanto, existe um Power-Up que te permite ver quem j? visualizou o seu quadro. Tu pode dar uma olhadinha nesse Power-Up atrav?s deste link <https://trello.com/power-ups/6231ae8bbf98cf3a3402cc4e>. Espero ter te ajudado!
Pressing Q no longer shows number of cards in a column
Asked by KRepair:

Hi all,

This year I started using the "Q" key to show the number of items we have on our board (per column). Now, when I press it, it just says 0 cards because it's also filtering cards assigned to me. Is there any way to revert it to just show the total number of cards per column, regardless of who it is assigned to?

I've tried playing with the filters after pressing Q, but can't get to it to work. Thanks!


Answers:
author: Felix
body: You can still do a wildcard filter by pressing "f", then "\*", which will show you all the cards on the board, and the number of cards per list at the top.

You're right that the filter indicator number changed from "all cards in the list" to "the number of cards matching the filter" - this was a big point of confusion for many folks, hence the change.

comments: author: KRepair
body: Thanks so much! This worked like a charm


author: Pia Forstrom
body: Now I got it! Thanks a million!
How can I get the first word from cardname?
Asked by Henrique Yoshiaki Okuhara:

I am trying to obtain the first word from the card name which usually is "abc-1234 text text text".

How can I get only the "abc-1234" part using the rules from automation trello?


Answers:
author: milynnus
body: [@Henrique Yoshiaki Okuhara](/t5/user/viewprofilepage/user-id/5347744)

Try using wildcards {\*} {\*} and the use {wildcard1} for the substring before this first space.
For no apparent reason the view of my Trello has become massive
Asked by OPERATIONS 1800 CLEANER:

The massive font means that I am unable to use Trello as I simply can't navigate my way around plus I am unable to read anything. I have obviously tried reduce the size of the font bu that doesn't work. It seems that something more structural has happened?


Answers:
author: Rasmus Wulff Jensen
body: Could it be the browser have been zoomed accidently... While on the board try to press

CTRL + 0

which reset zoom in the browser...

comments: author: Brittany Joiner
body: Yep or CMD and - on Mac in Chrome.
Card buttons IF/ELSE commands possible?
Asked by Domenic Curulli:

I have a list for each day of the week Mon-Sun.

I have an automated card button "kickoff event tomorrow" that when pressed, it kicks the card over to the next day of the week/next list to the right, by using the action "Move card to the next list on the board".

This has been working great for our workflow, until the card is in the list "Sunday".  
As Sunday is on the far right of the board, when the button is pressed, it kicks the card over to a blank list on the right (which is the expected behavior).

What I'd really like to achieve, is Trello knowing "If this button is pressed on a card that is currently sitting in Sunday, instead of moving one list to the right, move it to the Monday list)."

Is there a way of Trello to follow IF/ELSE commands, for example:  
- IF button is pressed whilst card is in Sunday list -\> Move card to Monday  
- ELSE move card to next list to the right

I do not want to create a separate button for this command, it would be great if the "Kickoff tomorrow" button worked across all situations.

Is this possible??


Answers:
author: Rasmus Wulff Jensen
body: It is a bit of a "hack but this works"

- After Sunday make a list called "Next Week"

- Make an Rule with the following trigger

![23 20_28_32.png](https://community.atlassian.com/t5/image/serverpage/image-id/287794iF504CA4AE907F9E3/image-size/large?v=v2&px=999 "23 20_28_32.png")

- Add The following Action

![23 20_29_09.png](https://community.atlassian.com/t5/image/serverpage/image-id/287795iB21904A1E4172240/image-size/large?v=v2&px=999 "23 20_29_09.png")

That way whenever card via the button is push from Sunday to "Next Week" the automation rule kick in and move it to Monday list

comments: author: Domenic Curulli
body: That works great, thankyou!
Como compartilhar automa??o com outros usu?rios do qaudro?
Asked by Eduardo Lucas Laurindo Romualdo:

N?o consigo compartilhar minhas automa??es, pois o "switch" de compartilhar n?o aparece para mim.


Answers:
author: Rodolfo Moreira
body: Ol?, Eduardo!

Para a Automa??o (anteriormente conhecida como Butler), a melhor maneira de transferir essas regras ? utilizando o recurso de bibliotecas de automa??o, descrito aqui:

* [Trabalhando com bibliotecas de automa??o](https://support.atlassian.com/trello/docs/working-with-command-libraries/)

Em resumo, o que voc? faz ? criar uma "biblioteca" a partir da conta da pessoa que originalmente criou as regras, adicionar esta tag ? automa??o que deseja transferir e, em seguida, compartilhar o acesso com todos os membros do Workspace. A partir da?, voc? decide quem voc? quer que execute esses comandos daqui para frente, e essa pessoa pode importar e habilitar esses comandos a partir de sua conta. :smile:

comments: author: Eduardo Lucas Laurindo Romualdo
body: Mas o meu trello n?o aparece a op??o de compartilhar![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/288263i7DF54AC94F8CFFD3/image-size/large?v=v2&px=999 "image.png")


author: Rodolfo Moreira
body: Oi Eduardo,

Acredito que voc? esteja enfrentando problemas para compartilhar as regras da ?rea de trabalho porque est? usando uma ?rea de trabalho gratuita. Apenas ?reas de trabalho premium podem compartilhar regras.

Para resolver esse problema, voc? pode assinar um plano premium ou experimentar nosso free trial clicando [aqui](https://trello.com/free-trial).
Trying to change my full name and public name
Asked by Brandon and Wendy Pickett:

I need to change my full name and public name. I have gone to the atlassian account site and followed the steps. It will NOT change! Can someone help me please? My wife and I created the account together. But I should have made it separate profiles. How can I change it now?

Thanks.


Answers:
author: Brittany Joiner
body: You'll need to reach out to support for this, we are just community members giving advice about ways to use the product and can't help with product issues. Are you trying to change your name in Trello or the community? If Trello, then go to <https://trello.com/contact>. If the community, maybe post in <https://community.atlassian.com/t5/Welcome-Center/gh-p/WelcomeCenter> and ask


author: Brandon and Wendy Pickett
body: I and my wife created the site. I should have named it separately instead of together. How can I change it now??