youngmon/atlassian-qna huggingface dataset:
Replace current domain name
Asked by maxisanagustin:

Hi,

Is it possible to replace your current domain name to a new one without affecting the content (space/pages)?

E.g From XXXX.atlassian.net to ZZZZ.atlassian.net

What is the the best practice to do this?

Thank you


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: It is not easy but you can do this by migrating to the new site.

See <https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html> for more details.
Moving entire confluence space/pages to a new confluence domain
Asked by maxisanagustin:

Hi,

Is there an option in Confluence where we can mass migrate all of our space/pages to a new domain?

E.g Move spaces/pages from XXXX.atlassian.net to ZZZZ.atlassian.net

What do we need to checkout or consider before the migration?

Thank you!


Answers:
author: Suren Raj
body: Hi, Maxi.

I currently understand you want to migrate content between 2 confluence cloud however you needed some guidance on how to proceed.

At this current time, only XML files can be imported in to Confluence. It won't import HTML or PDF files unfortunately, those exports are primarily used to provide users a quick way to review the documentation all in one file. If you wish to import content though, you'll need to have the spaces exported to an XML file and import those each in to the destination. Details about how to migrate between confluence cloud can be found on the following pages:

\* <https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html>

Please take some time to look over this on your end and let us know if you have any questions or concerns that we can help with regarding this process.

Cheers,

Suren Raj


Tags: cloud

confluence-cloud
How do I use the upgradeRecoveryFile file
Asked by Geoffrey Biggs:

I need to restore a Confluence database instance and the only backup I have available is the upgradeRecoveryFile (specifically upgradeRecoveryFile-6216-7601-after.xml.gz). This file apparently does not contain the information used by the normal restore function in the administration page, such as the exportDerscriptor.properties file. How do I use this recovery file to restore the database?  


Answers:
author: AnnWorley
body: Hi Geoffrey,

Despite it's name, the upgradeRecoveryFile cannot be used to restore Confluence to the pre-upgrade state. I can quote from an internal doc: "Upgrade Recovery Files are not backups. While they contain all the data in the database, there is currently no way to restore that data back to a database."

Please check your \<[Confluence_Home](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/backups directory for XML backups that do have the exportDescriptor.properties files. These can be used to restore your data to a newly installed instance of the same version.

Thanks,

Ann


Tags: confluence-server

server
When employees are leaved, their personal pages became 404 not found
Asked by Anton:

Well, I do have a some problem with Atlassian Confluence in a company I work for. We, as any company, hire and fire people sometimes (mostly they are leave themselves). We use our Active Directory records to login in Confluence wiki service.

One of my colleagues leaved the company not so long ago, so his AD account not deleted yet (only blocked), but his page confluence/display/\~name.surname already returns "Page not found", instead of page with his user contribution page. I wrote in our support and they said that they cannot reconfigure this behaviour. Pages he created marked now "created by unknown user (name.surname)".

Is information from the company techsupport correct?

I already have read these topics:

personal space dissappears after removing user from ldap (question number 294486514)

confluence questions Active Directory User Deleted Personal Space Pages Disappeared

(sorry, no direct links to another topics, because otherwise my question will be marked as "SPAM" due to some weird logic of the community portal, yeah)

I do not ask how to restore those pages, I want to prevent this when somebody else will leave the company.


Answers:
author: Sloan
body: Hi [@Anton](/t5/user/viewprofilepage/user-id/472754)

This is true, if you delete the user in LDAP the Personal Space might disappear. But the spaces are not deleted, they are simply not visible / accessible.
> Unlike global spaces, Confluence associates a personal space with an existing username. If the user does not exist within Confluence, the personal space will become inaccessible.

This page explains how you can access these personal spaces again, check out the Workaround:

* [Personal Space Disappears after Removing User from LDAP](https://confluence.atlassian.com/confkb/personal-space-disappears-after-removing-user-from-ldap-294486514.html)

I hope this helps.

Cheers  
Niklas


Tags: confluence-server

server
Plug In Atlassian Companion - Available on Server version as well ?
Asked by Iuliana Burgi Jurj:

Hello,

Can anyone tell me if the Plug In Atlassian Companion, used for documentation updates, is available on Server version of Confluence as well ?

Thank you !


Answers:
author: Nic Brough -Adaptavist-
body: What does the [marketplace](https://marketplace.atlassian.com/) entry say?

comments: author: Iuliana Burgi Jurj
body: Hello Nic,

The marketplace says no. But I thought that somebody has an alternative.
Procedure to backup theme and plugin configs after migrating from MySql to Postgres
Asked by Ashwin Balakrishnan:

Hello team,

We have a setup with Confluence 6.4 in our environment and the database used is MySql running from past a year or so. Recently we migrated the database from MySql to Postgres. But after the migration, we didn't find any option to restore the theme configuration and plugins. There are almost 'n' number of plugins which we would like to import it to the new setup running on Postgres. I did read an article <https://community.atlassian.com/t5/Confluence-questions/How-to-copy-plugins-add-ons-when-migrating-Confluence-between/qaq-p/189919> which says we need to do it manually but that's dated back in the year 2013.


Answers:
author: AnnWorley
body: Hi Ashwin,

When you use an XML backup to move between databases the user installed plugins are not included. The only way to migrate and move the plugins is to use native database tools, which can be difficult if you are not experienced with database administration.

I am afraid the user installed add-ons will have to be reinstalled if the XML backup/restore was used to migrate from MySQL to PostgreSQL.

Thanks,

Ann


Tags: confluence-server

server
When employees are fired/leaved, their personal pages became 404 (not found)
Asked by Anton Gl:

Well, I do have a problem with Atlassian Confluence in a company I work for. We, as any company, hire and fire people sometimes (mostly they are leave themselves). We use our Active Directory records to login in Confluence.

One of my colleagues leaved the company not so long ago, so his AD account not deleted yet (only blocked), but his page wiki [/display/\~name.surname](https://wiki.company.ru/display/~name.surname) already returns "Page not found", instead of page with his user contribution page. I wrote in our support and they said that they cannot reconfigure this behaviour. Pages he created marked now "created by unknown user (name.surname)".

Is information from the company techsupport correct?

there are already topics

[personal-space-disappears-after-removing-user-from-ldap-294486514](https://confluence.atlassian.com/confkb/personal-space-disappears-after-removing-user-from-ldap-294486514.html?_ga=2.252675209.1442557489.1533797576-603376713.1533797576)

[Confluence-questions/Active-Directory-User-Deleted-Personal-Space-Pages-Disappeared](https://community.atlassian.com/t5/Confluence-questions/Active-Directory-User-Deleted-Personal-Space-Pages-Disappeared/qaq-p/727369)

I do not ask to restore those pages, I want prevent this when somebody else will leave the company


Answers:
author: Igor M.
body: Answered here

<https://community.atlassian.com/t5/Confluence-questions/When-employees-are-fired-leaved-their-personal-pages-became-404/qaq-p/863498#M116083>


Tags: confluence-server

server
When employees are fired/leaved, their personal pages became 404 (not found)
Asked by Anton Gl:

Well, I do have a problem with Atlassian Confluence in a company I work for. We, as any company, hire and fire people sometimes (mostly they are leave themselves). We use our Active Directory records to login in Confluence.

One of my colleagues leaved the company not so long ago, so his AD account not deleted yet (only blocked), but his page [https://wiki.company.ru/display/\~name.surname](https://wiki.company.ru/display/~name.surname) already returns "Page not found", instead of page with his user contribution page. I wrote in our support and they said that they cannot reconfigure this behaviour. Pages he created marked now "created by unknown user (name.surname)".

Is information from the company techsupport correct?

<https://confluence.atlassian.com/confkb/personal-space-disappears-after-removing-user-from-ldap-294486514.html?_ga=2.252675209.1442557489.1533797576-603376713.1533797576>

<https://community.atlassian.com/t5/Confluence-questions/Active-Directory-User-Deleted-Personal-Space-Pages-Disappeared/qaq-p/727369>

I do not ask to restore those pages, I want prevent this when somebody else will leave the company.


Answers:
author: Igor M.
body: Hello,

Information regarding personal space is correct, and the workaround is to either create a local account with exactly the same username or ask the user to move any relevant content from their personal space to some other team space if the content in personal space is considered useful. Personal space is not actually removed, it's just inaccessible as the user associated with it is gone, so re-creating user with the same username would restore access to space. Hope this helps.

Regards,

Igor


Tags: confluence-server

server
Confluence 6.10.1 Server Install: Error connecting to MSSQL DB with Windows Authentication.
Asked by Nicholas McKay:

Hi I'm receiving error: "SQL State - 08S01 com.microsoft.sqlserver.jdbc.SQLServerException: This driver is not configured for integrated authentication.."

From this article (<https://community.atlassian.com/t5/Confluence-questions/Confluence-MS-SQL-Server-connection-with-Microsoft/qaq-p/691948>), it looks like the issue could be the JDBC driver bundled with Confluence. I can't locate the sqljdbc_auth.dll file that is mentioned in the article on my server, so I'm wondering if the bundled JDBC driver installed properly.

Should I manually re-install it? If so what version should I install? I have downloaded version 7.0 which is the latest 'Type 4' driver from MS. The Atlassian docs say only a specific version of the Type 4 driver is supported, but do not advise which version that is (<https://confluence.atlassian.com/doc/database-jdbc-drivers-171742.html>).

NB: If I drop the "integratedSecurity=true" from the connection string I get error code - 18456 with message: "Login failed for user" when trying a test connection. In the SQL server logs I get error: "Login failed for user.. Reason: Attempting to use an NT account name with SQL Server Authentication".

Also, I can test-connect fine using a SQL server-based user, just not a user with Windows authentication. I need to use Windows Auth however for my deployment.

Cheers,

Nick


Answers:
author: Shannon S
body: Hi Nicholas,

Both 7.0 and 6.0 drivers are type 4, so I don't see a reason why it shouldn't work.

I would make sure there is configuration done based on [Microsoft's documentation](https://docs.microsoft.com/en-us/sql/connect/jdbc/building-the-connection-url).

* Download and extract sqljdbc_auth.dll from [Microsoft JDBC Driver 7.0 for SQL Server](https://www.microsoft.com/en-us/download/confirmation.aspx?id=57175)
* If you are running a 64-bit JVM on a x64 processor, copy the sqljdbc_auth.dll file to the x64 folder.
* Add the following to the JVM argument and restart Confluence in order for it to use sqljdbc_auth.dll -  

  ```
  -Djava.library.path=C:\Microsoft JDBC Driver 7.0 for SQL Server\sqljdbc_<version>\enu\auth\x64
  ```

Please check our documentation on [Configuring System Properties](https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html) for more details.

If 7.0 doesn't work please feel free to try 6.0.

Regards,

Shannon

comments: author: Nicholas McKay
body: Thanks Shannon. I installed the JDBC 7.0 driver and that seems to have fixed the issue for me.

Cheers,

Nick


author: Shannon S
body: Nick,

Glad to hear you were able to get it working.

Let us know if you have any additional issues.

Regards,

Shannon


Tags: confluence-server

server
Is it possible to see who changed a comment?
Asked by Michael Haverbier:

As the administrator of a space you have the right to edit comments.

Is it somehow possible to see who edited a comment?

If so, how?


Answers:
author: Tansu Akdeniz
body: Hi [@Michael Haverbier](/t5/user/viewprofilepage/user-id/48400),

Here is the KB to get it from DB: <https://confluence.atlassian.com/confkb/how-to-view-the-edit-history-of-a-comment-in-confluence-831750558.html>

It seems there is [free plugin](https://marketplace.atlassian.com/apps/1216913/comment-history?hosting=server&tab=overview) on market to see in UI.

comments: author: Michael Haverbier
body: Addendum:

If you use Oracle as Database you have to write *comment* with double quote like this:

```
`"comment"`
```

`This is because `*comment*` seems to be a word recognised by Oracle.`  


Tags: confluence-server

server
how to get list of pages with Unknown Attachment in a space without Admin access
Asked by Vinaya:

I don't have administration access to Confluence and no idea about SQL queries. Is there a way to identify pages with Unknown Attachment without coding and admin access.

Is there any macro we can use?


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Vinaya](/t5/user/viewprofilepage/user-id/1778009)!

You can try the easy [python code](https://github.com/atlassian-api/atlassian-python-api/commit/7f22c5cd81a72621821411552b5b52c984c3ab5c) from [this article](https://community.atlassian.com/t5/Confluence-articles/How-to-detect-unknown-attachments-error-in-your-Confluence/ba-p/920805).

Of course, you said about no coding, but this python need only set credentials and base url :)

Hope it helps.

Cheers,

Gonchik Tsymzhitov

comments: author: Berry Kersten
body: Hi [@Gonchik Tsymzhitov](/t5/user/viewprofilepage/user-id/726117) As far as you know, does this also work for Cloud? Thanks!


author: AnnWorley
body: Hi Vinaya,

I cannot think of a macro that displays Unknown Attachments. I am not 100% sure I know what you mean by that term. Does it mean attachments that are attached but not displayed, or attachments that are supposed to be attached but are returning an error like, "No AttachmentData object was returned when it was expected for attachment".

I look forward to hearing more about the obstacle you are facing so I can help figure out a solution.

Thanks,

Ann

comments: author: Vinaya
body: Hi Ann,

Thanks for responding!

yes I mean the attachments that were supposed to be attached and the page displays the below image because of the missing attachment.

![Unknown Attachment.png](https://community.atlassian.com/t5/image/serverpage/image-id/30994i2108B45184DC947A/image-size/large?v=v2&px=999 "Unknown Attachment.png")

Thanks,  
Vinaya
Reset client password
Asked by Teagan Lowe:

How can I reset a client's password for them?


Answers:
author: Yogesh Mude
body: Hi [@Teagan Lowe](/t5/user/viewprofilepage/user-id/1777464)

Welcome to the community!

If you are using LDAP integrated with Confluence for Authentication purpose then you need to reset/change the password from the LDAP itself.

If you are using Confluence Internal Directory then the user itself will find an option to reset the password from user Profile --\> password.
Removing child page option on a confluence page
Asked by Victor De Lara:

We need to remove a set of confluence pages to act a standard pages rather than be child pages, how can we do this?


Answers:
author: Fabienne Gerhard
body: Hi [@Victor De Lara](/t5/user/viewprofilepage/user-id/1776900) - what do you mean by acting like standard pages? You can [easily move and reorder pages like it's described here](https://confluence.atlassian.com/doc/move-and-reorder-pages-146407727.html). Just give your pages a new parent page.
Adding a Due Date | Confluence iOS
Asked by Trevor Foley:

I'm unable to add a due date to my tasks in Confluence Cloud using the standard "trevor.foley@teamone-usa.com" method. Thanks!


Answers:
author: Shannon S
body: Trevor,

Tasks are not possible in the iOS app or the mobile version of the site.

There's a feature request below for the app:

* [CONFCLOUD-58291](https://jira.atlassian.com/browse/CONFCLOUD-58291)

And for the mobile version, which there are not currently plans to proceed with in the near future:

* [CONFCLOUD-38603](https://jira.atlassian.com/browse/CONFCLOUD-38603)

Thank you for your understanding!

Regards,

Shannon


Tags: confluence-cloud

ios
How can you remove the child page option on a confluence page?
Asked by Victor De Lara:

We need to remove a set of confluence pages to act a standard pages rather than be child pages, how can we do this?


Answers:
author: Nikola
body: Hi Victor,

If you would like to move the Pages up or down the Page Hierarchy, you can do it easily using the drag\&drop feature in Space Tools \> Reorder Pages.

Have a look at the short video demonstration below:

<https://screencast-o-matic.com/watch/cFjQjAq1md>

Regards,

Nikola
Best way to move content from one Space to another Space?
Asked by Tina Hutchinson:

I need to move the content of one space (a huge amount of content) into another space. Is there any limit to how many pages can be safely moved at once? I read somewhere that I can create a parent page in the original space, move all the space content under that as child pages, and then move the newly created parent page to into the destination space. Supposedly that keeps all the content links working, which is great. But I don't want the system to choke when I move the content.


Answers:
author: Fabienne Gerhard
body: Hi [@Tina Hutchinson](/t5/user/viewprofilepage/user-id/65548)

I tried the solution with parent page - like it's mentioned in [this post from some days ago](https://community.atlassian.com/t5/Confluence-questions/How-do-I-move-multiple-pages-between-spaces-with-Confluence/qaq-p/102961)

It totally worked fine! (tried it about a year ago - it was like 150 pages all together with a huge number of some huge attachments) - So I think this should work!

If you feel uncomfortable because of the mass of data you can also move it using database.

comments: author: Tina Hutchinson
body: Thanks Fabienne, I did use a variation of this method. I was afraid to move the massive amount of content at once, but I did move groups of Parent pages with child pages, one at a time, and it worked fine.

However - Confluence users take note: there does appear to be a bug in either Confluence or the Firefox browser. After I'd click "Move," the Confluence page would just hang in a process-spin, never showing that the pages had been moved. I would wait several minutes and then have to close the web page tab - only to find out that my pages were in fact moving to the correct location after a few seconds. So, don't panic if your Confluence page appears to hang after you hit "Move." Open a new browser tab, check the destination space, and see if your pages are there.


author: Fabienne Gerhard
body: Hi [@Tina Hutchinson](/t5/user/viewprofilepage/user-id/65548) glad to hear it worked. I made similar expressions with hanging browsers. I found out it works best in Chrome for me. IE is worst ;)


author: Victor Mutambuki
body: Tina,

Please documentation below from Atlassian.  
<https://confluence.atlassian.com/confcloud/move-copy-and-hide-pages-724764858.html>

Victor
JIRA Filters Macro in Confluence - Insert button missing
Asked by Ryan Summerfield:

When adding a JIRA issue filter macro into Confluence, the 'Insert' and 'Cancel' buttons disappear when the 'Insert JIRA issue/filter' option is toggled.

When adding a JIRA macro such as a pie chart, the 'Insert' button is clearly visible. It only seems to disappear using the issue/filter option. (Images attached)![Screen Shot 2018-08-08 at 3.10.11 PM.png](/t5/image/serverpage/image-id/28986i4F5BD6C84DC1DC36/image-dimensions/441x309?v=v2 "Screen Shot 2018-08-08 at 3.10.11 PM.png")![Screen Shot 2018-08-08 at 3.10.29 PM.png](/t5/image/serverpage/image-id/28987i0F225E03AC3221EF/image-dimensions/440x312?v=v2 "Screen Shot 2018-08-08 at 3.10.29 PM.png")


Answers:
author: AnnWorley
body: On the first screen shot you show the Insert Jira Issue/filter screen and "search" is selected so there is nothing to cancel or insert. When you change to Insert Jira Chart those options appear because they become relevant.


Tags: confluence-server

server
I have an open web based wiki Confluence Cloud site, mobile can't access in browser must log in?
Asked by Casey Elmore:

I have a knowledge base using Confluence Cloud. It is open to the public and can be accessed anonymously through a web browser.

Now when attempting to access it from a web browser on mobile, it is requiring me to login. Why is it doing this now? How can I make it not force a login?


Answers:
author: Shannon S
body: Hi there,

There's a current bug for this that has been escalated and is awaiting release:

* [CONFCLOUD-62108](https://jira.atlassian.com/browse/CONFCLOUD-62108)

Can you confirm if switching to the desktop version of the site resolves your issue?

Regards,

Shannon


Tags: anonymous

confluence-cloud

knowledge-base

mobile
Does giving anonymous access to a confluence space and pages result in charges?
Asked by Hazem Ajlani:

I'm thinking about making my space public. Will there be an extra charge to the external users I give permissions ? Will this effect the maximum license count number? Do we pay for license for users and access?

Please provide supporting documentation as well.

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: No. Anonymous users do not count towards your licence (because Confluence doesn't know who they are!)

I would be very careful though - only allow them \*read\* access. A Confluence with anonymous write access available to the whole internet tends to last less than a week...

To make it public, enable anonymous access in general, via Admin -\> Global permissions, then your space administrators can enable it in \<their space\> -\> Space Admin -\> Permissions

comments: author: Hazem Ajlani
body: Does that mean that the administrator will give global permission then each space administrator must set permissions to their space ? we have a lot of spaces.

What are other external user permissions and access options?

Thanks for your reply


author: Nic Brough -Adaptavist-
body: Yes, that's correct, you need to do it on a space-by-space basis.

There are no other external user permissions - a person either has an account with access or they do not. If they do not, then their only access option is "anonymous"


author: Hazem Ajlani
body: Great. Thanks for the clarification