Total Open Issues at the end of each day
Asked by Jack Richens:

Hi there,   

This seems like an important metric to track workload.  

I would like to chart the amount of Open / In Progress tickets at the end of each day.  

This would allow me to see if the ticket queue is going up or down against time.  

Is this possible ?  

<br />


Answers:
author: John Funk
body: Hi Jack,

Maybe take a look at the Created vs. Resolved gadget for a dashboard.

comments: author: Jack Richens
body: Hi John,  

Thanks so much for the response  
What's the best way to get Created vs Resolved to show open tickets per day?  
The metric I'm hoping to visualise is how many tickets we have on the board at the end of each day , ie. is the queue going up or down...


author: John Funk
body: Actually, another way is to create a filter like Project = ABC and statusCategory != Done

Then create a Subscription against the Filter and have it email it to you at the designated time each day.


author: Ivan Garcia _Appfire_
body: Hi [@Jack Richens](/t5/user/viewprofilepage/user-id/5378590)

Although Jira's native functionality doesn't provide a direct way to chart this data historically, [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's suggestion of setting up a filter to capture all open and in-progress issues and subscribing to manually record these numbers from daily emails sounds like a good workaround.

As a Marketplace Partner, I'd like to say that an app would make this task way easier for you. Concretely, I'd love to recommend our app **[Dashboard Hub Pro](https://apps.appf.re/dh/amp/tis%20).**

This app allows you to create detailed and customizable reports, including Time in Status and trend analysis over time:

* Automatically **track the number of open and in-progress issues** at the end of each day without manual effort.
* Use **custom charts and plenty of gadgets** to visualize workload trends and see if your ticket queue is increasing or decreasing.
* Combine these metrics with data from **15+ product integrations**, different instances and Cloud/DC.
* Easily export these reports to CSV for further analysis - or use **Public Links** to share them with external stakeholders.

![DashboardHubPro.png](https://community.atlassian.com/t5/image/serverpage/image-id/336368iC3CA9E404F82E437/image-size/large?v=v2&px=999 "DashboardHubPro.png")

I really hope you can find a solution to your issue either with a native workaround or an app!

Ivan


author: Gizem G?k?e _OBSS_
body: Hello [@Jack Richens](/t5/user/viewprofilepage/user-id/5378590) ,

If you are open to use a marketplace app I can suggest you a solution. [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for both Jira Cloud, and Data Center.

Timepiece mainly allows you to see how much time each issue spent on each **status** or each **assignee**. If you use the Status Duration report and group the issues by their status, you can see how many issues in your project are in which status. As a bonus, you can also see how much total time they have spent in each status. In the screenshot below you can see the example report I've prepared for you.

![Tracking Workload .png](https://community.atlassian.com/t5/image/serverpage/image-id/332408i8323B4422AF4D1DA/image-size/large?v=v2&px=999 "Tracking Workload .png")

If you want to take this report to another level, you can also add the Assignee field as a group by option and see how much work is being done by each of your assignees. You can add this report to your Jira dashboard and track the results instantly.

![Tracking Workload per assignee.png](https://community.atlassian.com/t5/image/serverpage/image-id/332412iF40408DC79D581B7/image-size/large?v=v2&px=999 "Tracking Workload per assignee.png")

Visit [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) to explore and enjoy **a 30-day free trial** to experience the full range of features.

If you wish, you can also [schedule a live demo.](https://calendar.app.google/faQYgsEekRdFxnPj7) We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem


Tags: cloud

jira-service-management

jira-service-management-cloud