youngmon/atlassian-qna huggingface dataset:
How do I create an automation in jira that moves the parent ticket when all the sub-tasks are transi
Asked by Nour Ashraf:

Hello all,

I want to move the parent story to a column automatically when all the subtasks are in that column.   

Basically I want to automate the transition of the parent stories as we usually move the subtasks.


Answers:
author: Mathew Lederman
body: [@Nour Ashraf](/t5/user/viewprofilepage/user-id/5573447) this is a more specific scenario, but this works well for us and should fit your needs ![ResolveParentWhenSubTasksResolve.png](https://community.atlassian.com/t5/image/serverpage/image-id/343049iA513C151139D7568/image-size/large?v=v2&px=999 "ResolveParentWhenSubTasksResolve.png")


author: Bill Sheboy
body: Hi [@Nour Ashraf](/t5/user/viewprofilepage/user-id/5573447) -- Welcome to the Atlassian Community!

There is a built-in template rule which you may use as a starting point for your scenario.

Please navigate to Project Settings \> Automation \> Templates, and you will find this rule template: *When all sub-tasks are done ? move parent to done.*You may select it, rename it accordingly, and modify the conditions to meet your needs.

Before doing that, I recommend reviewing the basics of automation rules with this information:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>
* <https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>

If you encounter challenges, please post an image of your complete rule and the audit log details showing the rule execution, and explain what is not working as expected.

Kind regards,  
Bill


Tags: automation

cloud
How to manage multiple projects in a single board in JIRA Work Management
Asked by Vinay:

Hello Community   

How to manage multiple projects in a single board in JIRA Work Management.  
Is it possible or any suggestion ?

BR//

Vinay


Answers:
author: John Funk
body: Hi Vinay,

I recently wrote an article that will walk you through creating a second board to use with Jira Work Management projects.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Vinay
body: Hello [@John Funk](/t5/user/viewprofilepage/user-id/7148)

Thanks for replying.  

I know we can create board with filters in JIRA software where we can include different project tickets in the filter query to show on board.

<br />

I am asking for JIRA work Management, there is now such way i found for creating filter for board in JIRA work management.

Any suggestion ?


author: John Funk
body: No, you cannot change the base filter associated with the built-in board for a Jira Work Management project. That's why you have to create the second board if you want to have a board with that flexibility.


author: Vinay
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148)   
Can you guide me how to create another board in JIRA work management project ?  

I didnot find any way .

Regards

Vinay


author: John Funk
body: See my article link above in the first message I posted.


author: Vinay
body: Yeah so, it is not possible to locate 2nd board in Business projects.


author: John Funk
body: No, not using the Location field itself. But you can add a shortcut in the left-hand menu.


author: Geylani ?z?ubuk?u
body: Hello Vinay,

I was able to get 1 board for multiple projects by creating a filter and them applying that filter to a new board.

The only problem I have with this board is I can't share it to my team. But if it is ok for your I would recommend you use it.

My filter:

project in (.....) AND issuetype in (Bug, Epic, Story, Task, Subtask) ORDER BY created ASC

comments: author: Vinay
body: Hello [@Geylani ?z?ubuk?u](/t5/user/viewprofilepage/user-id/5037541)   

Thanks for replying, but i am not asking for Jira software board, there is no such board filter query for Jira work management, each project has their own board in Jira work management.

I have requirement to see other Business project tickets in one project.

Any suggestions ?


Tags: cloud
Jira is not updating issue Label after Issue is creating using SOAP API version 4.2.1
Asked by Jaysingh2022:

Here is sample code that I am using to create and update issue

```
RemoteIssue newIssue = jss.createIssue(authToken, issue);
```

```
RemoteFieldValue [] remoteFieldValues=new RemoteFieldValue[] {new RemoteFieldValue("customfield_10223",new String[] {"My Custom Labels"}),
        new RemoteFieldValue("labels",new String[] {"My Custom Label"})};
RemoteIssue updateRemoteIssue=jss.updateIssue(authToken, newIssue.getKey(),remoteFieldValues);
```

No exception but not updating labels

Soap API version 4.2.1


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Jira junked SOAP interfaces over a decade ago, and you really should be using Jira 8.x+ if you want any form of security.

Could you tell us all the versions of the software you are using here? (it is unlikely you will get a good answer if it is past its sell-by date, but it cannot hurt to ask)

comments: author: Jaysingh2022
body: JDK version 1.8


Tags: cloud
There are two columns of categories in the list and the contents are not displayed.
Asked by HS ??:

![?????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/217350i4C1EFE863DC516E6/image-size/large?v=v2&px=999 "?????.PNG")![?????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/217353i8F1353272CA97317/image-size/large?v=v2&px=999 "?????.PNG")

There are two columns of categories in the list and the contents are not displayed.

Category is a custom field, but it is there from the beginning and cannot be deleted. I can see the category when I view details, but I can't see it in the list. Please let me know if there is a way to fix it other than rebuilding the project.

![?????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/217362iA28923E8E74BDC8B/image-size/large?v=v2&px=999 "?????.PNG")

There is a customfield_10093 category and a customfield_10092 category. The category of customfield_10092 cannot select the set category. Please let me know if there is a way to delete the customfield_10092 category.


Answers:
author: HS ??
body: This issue turned out to be a bug. I will wait for it to be fixed. Thank you. <https://jira.atlassian.com/browse/JWMCLOUD-305>


Tags: cloud
? poss?vel conceder acesso a um filtro para um us?ario que n?o tem acesso ao projeto?
Asked by Cesar Bastos:

? poss?vel conceder acesso a um filtro para um us?ario que n?o tem acesso ao projeto do filtro em quest?o?  
Preciso que um us?ario que n?o tem acesso a um projeto consiga acessar um filtro criado para este projeto em espec?fico.


Answers:
author: John Funk
body: Hola C?sar. ?Bienvenido a la Comunidad de Atlassian!  
Eso depende. Si el filtro usa m?s de un proyecto y el usuario tiene acceso a al menos un proyecto en el filtro, entonces el usuario puede tener acceso al filtro. Pero no ver?n los problemas en los proyectos a los que no tienen acceso.  
Y si es un filtro de un solo proyecto, entonces no, no habr?a ninguna raz?n para tener acceso al filtro porque no podr?an ver los problemas en el filtro.


Tags: cloud
Jira Cloud forms
Asked by Michal H.:

Is there any possibility to run automation from Jira cloud forms this way?

Forms fields - 1. Custom field - choose one option from list  
2. copy choosen option to the summary field(which is mandatory) in the same form and submit form.

Thank you for any ideas

Mike


Answers:
author: John Funk
body: Hi Michal - Congrats on being a Rising Star!

No, that's not possible in the form itself. Can you add an automation rule to update the Summary field using the value of the custom field after the issue is created though.

comments: author: Michal H.
body: I though so... well, I need 2 steps submit form with specific summary then automation can change it cloning choosen option... am I right? Thank you for your quick answer.


author: John Funk
body: Yep - that's it!


Tags: jira

jira-cloud
Cloud ??????OK??????Run?????????
Asked by ????:

??????????  
Jira?server??????????????????????

????????OK???????????????????Run?????

????????????????????Standard Plan???

???????????????????????????????????????????

![_Jira_Migration_Ready_2.JPG](/t5/image/serverpage/image-id/217216iA8A81A3D2E672499/image-size/large?v=v2&px=999 "_Jira_Migration_Ready_2.JPG")![_Jira_Migration_Ready_1.png](/t5/image/serverpage/image-id/217217i5E98CE7EE4B7E55A/image-size/large?v=v2&px=999 "_Jira_Migration_Ready_1.png")


Answers:
author: ????
body: ???????????????

?????????


Tags: cloud

language-ja
How do I make a field mandatory on my Create Issue screen of a specific workflow?
Asked by Salakshi Kaniah:

My workflow is already in place. On the first screen for creating an issue in the project in question, I would like to make some fields mandatory. How do I do this?


Answers:
author: Sakina
body: [@Salakshi Kaniah](/t5/user/viewprofilepage/user-id/5037184) you need to go to project field configuration and mark the required field as required

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/217249i886350C20EC281F5/image-size/large?v=v2&px=999 "image.png")

comments: author: Sakina
body: Please refer to these for more details

<https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-field-configurations/>
New user not receiving confirmation email
Asked by keyan kaderi:

I am adding a new user to a jira project and they have setup an account linked to their work outlook and I created an invite for them into the project, however, there is no email confirmation received and when the resend button is pressed it states that an error has occured.


Answers:
author: Andy Heinzer
body: Hi,

I found only a single email address on that domain in our suppression list. I have removed it. The error messages was

|-----------------------------------------------------------------------------------------------------------------------------|---------------------------|
| 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) \[CO1NAM04FT059.eop-NAM04.prod.protection.outlook.com\] | 2020-05-01T11:54:28+00:00 |

{#results-table}

In cases of this specific error message, we have found that there are setting you can enable within Outlook to prevent this happening. Please see <https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108> for more details.

Regards,

Andy

comments: author: John Funk
body: Thanks for the assistance [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) !


author: keyan kaderi
body: Thanks for the answer Andy I'll have my email admin look into this.


author: John Funk
body: Hi Keyan - Welcome to the Atlassian Community!

I will see if someone from Atlassian can look to see if the email address has been blacklisted for some reason. Can you include your email domain here?

Also, in the meantime, please have your IT department make sure that no email is coming into your email server from Atlassian for that email address and getting caught in spam filters or other checks.

comments: author: keyan kaderi
body: Hello John- thanks for the support!

the email in question is mdailey@vander-bend.com and all other users will be on the [@Vander](/t5/user/viewprofilepage/user-id/1136106)-bend.com domain. I already went ahead and scrubbed our internal blockers but I'll see if there may be somewhere else it is getting lost on our end.

Cheers,

KK


Tags: atl-rvw

cloud
How to add colour coded tab groups (as per training course)
Asked by ?? ?:

How do you add these? its in the training and looks super helpful. i cant figure it out!

![?? 2022-09-21 ??7.30.00.png](/t5/image/serverpage/image-id/217067i622965572A850612/image-size/large?v=v2&px=999 "?? 2022-09-21 ??7.30.00.png")


Answers:
author: Mark Segall
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/5036411) and welcome to the community!

These are epic colors. You create an epic and then at the top left of the screen you'll see a colored box (defaulted to purple). You can click on that colored box and Jira will provide a choice of 14 colors:

See a sample from my test environment below:

![2022-09-21_06-08-18.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217085i67336AC60DE0DEA1/image-size/large?v=v2&px=999 "2022-09-21_06-08-18.jpg")

comments: author: ?? ?
body: you're an epic colour!

awesome, cheers Mark. loving the features and community support already ?


Tags: cloud
app installation
Asked by Alberto Lombardi:

i installed an app, but how do i use it, i don't see it in the project


Answers:
author: Rilwan Ahmed
body: Hi [@Alberto Lombardi](/t5/user/viewprofilepage/user-id/5036366) ,

Welcome to the community !!

What app have you installed ? You can find the app installed in settings --\> **Apps** --\> **Manage app** sections  

You can find the app documentation details in <https://marketplace.atlassian.com/>


Tags: cloud
How can I move tasks vertically and prioritize in the time line view
Asked by ron_herman:

Hi,

I am working in two different Jira Workplace Cloud instances. On one, we can sort the Timeline, dragging issues up/down manually. On the other we cannot. I think this feature is turned on for paid subscriptions, correct?

Thank you

Ron


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@ron_herman](/t5/user/viewprofilepage/user-id/5035696) ,

please could you check that you have "Schedule Issues" permission for the project?

Fabio
block parent task completion based on subtask?
Asked by John Howell:

In Jira Software it is possible to modify workflow such that tasks cannot be marked done unless all subtasks are also done (ref: <https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/>)  

I can't see a way to do this within Jira Work Management within the standard Team project transition settings.  

Does anyone know if it is possible to create this dependency on subtasks in JWM?


Answers:
author: Mark Segall
body: Hi [@John Howell](/t5/user/viewprofilepage/user-id/5013998) and welcome to the community!

I have accomplished this through use of automation and a workflow validator.

++**Automation**++

We use an automation rule to flag/unflag the parent task based upon the state of its sub-tasks. In the example below, the rule triggers on creation/transition and branches into the parent task twice.

1. Evaluates whether any sub-tasks are still unresolved and if it returns **1 or more**, the parent is flagged.
2. Evaluates whether any sub-tasks are still unresolved and if it returns **0**, the parent is unflagged

![2022-09-20_06-19-36.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/216806iD694F4F91F0C5EA7/image-size/large?v=v2&px=999 "2022-09-20_06-19-36.jpg")

++**Workflow Validator**++

Now, in your workflow, you'll want to use the regular expression check against the Flag field

*

  ```
  ^.{0}$
  ```

comments: author: John Howell
body: [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) thanks very much for coming back to me on this, I will give this a try today and come back to you.


Tags: cloud
I would like to find out how to add more filters to the help center
Asked by Timothy Winterbottom:

we have different holdings under the one company I would like to find out how we could add more filters under the requests side for a user as it currently only shows the main company as follows I need the other companies listed in there as well

![38ceddeb-95b1-47ae-a7f4-24c338e99e98.png](https://community.atlassian.com/t5/image/serverpage/image-id/216575i0C351869A577C87B/image-size/large?v=v2&px=999 "38ceddeb-95b1-47ae-a7f4-24c338e99e98.png")


Answers:
author: Kate Pawlak _Appsvio_
body: Hi [@Timothy Winterbottom](/t5/user/viewprofilepage/user-id/5034222)

On this dropdown you see:

* Created by me
* Organizations in which you're
* All

It's impossible to add any custom filters here. If your users don't see more organizations (companies) on the list, it means they're not added to them.

If you need more customized pages with a Requests list, you have to use an add-on from the Atlassian Marketplace.

Kate

comments: author: Timothy Winterbottom
body: thank you so much for that information I will revert back to the original requester


Tags: cloud
Automation - Add dynamic comment data using the "Add comment to issue" action
Asked by Louwrens Boshoff:

I have repetitive tasks and when the criteria are met according to my automation rules, a text comment with JQL to explain to the assignee when the task is due must be added. I have used {{now.plusWeeks()}}, but it gives me a long date and time format. Need to shorten this to just the month. Any suggestions?


Answers:
author: Mark Segall
body: Hi [@Louwrens Boshoff](/t5/user/viewprofilepage/user-id/5034103) and welcome to the community!

If you want to format the date to only show the month, you would just do something like this:

* {{now.format("mmmm")
  * Returns **September**
* {{now.format("mmm")
  * Returns **Sep**
* {{now.format("mm")
  * Returns **09**
* {{now.format("m")
  * Returns **9**


Tags: cloud
Configure Board on Jira Work Management
Asked by Hakan Aysel:

Can I configure/customize board when I create a blank project on Jira Work Management?


Answers:
author: Dave Mathijs
body: Hi [@Hakan Aysel](/t5/user/viewprofilepage/user-id/5033875) welcome to the Atlassian Community!

You cannot configure the board during project creation as it is created automatically.

Configuration like adding, editing or deleting columns for team-managed projects is done afterwards.


author: John Funk
body: Hi Hakan - Welcome to the Atlassian Community!

As Dave said, the board is created automatically when you create the Jira Work Management project. If you need more flexibility with the board, you might want to create a second board for the project. Here is an article that I recently wrote that helps guide you through the process:

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>
How to change resolution from "Unresolved" to "Resolved" ?
Asked by Zac KING:

Hi,

I am using Jira work management, The Status change doesn't make the Resolution change.  
For example after I change the Status to "Done" the Resolution didn't change to "Resolved"(In Jira software project it automatically change resolution to "Resolved" when I make the status to "Done"), which also makes the difficulty to generate Created V.S Resolved report. Please kindly investigate this issue or let me know if I made mistake, thank you!

Best Regards,  
Zac


Answers:
author: Mohamed Benziane
body: Hi,

Welcome to the community

You need to create a [postfunction](https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Post-functions) that will update the resolution field when you change the status to Done.

To update all old issue, you will need to add a transition to the previous status and change again the issue to done to fire the postfunction.

comments: author: Zac KING
body: Hi Mohamed,

Thanks for your support, now I found postfunction but the new problem is I couldn't find "resolution" in the "Update this field", could you please guide me to add it?

Thanks,

Zac


author: Mohamed Benziane
body: Hi Zac,

This is weird, it is a Company managed project or a TMP ? Can you show what option you have please ?


author: Zac KING
body: Hi Mohamed,

Please see above screen capture of the options i have, there is no resolution in the field, thanks!

Br,

Zac


author: Zac KING
body: ![?????-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/217472iC7B1181D64FB8B64/image-size/large?v=v2&px=999 "?????-2.png")


author: Mohamed Benziane
body: You are not in the workflow but automation if i'm correct, you need to edit the workflow

<https://support.atlassian.com/jira-cloud-administration/docs/edit-an-issue-workflow/>


Tags: cloud
Does anyone know if you can automatically update a field in a linked projects Jira card?
Asked by Nick Brennan:

Can you clarify the steps on how i link fields from one project to another? I presume I set the rules on the parent project which then populates the child? I don't have admin for the parent yet but will get that soon.

<br />

To break it down more simply - I want to set automation so that it fills in a field from a jira card in supply chain project board eg. Jira ESCXXX and get it to fill out the information in Deployment project board eg. DEPXXX in the same field?  

So i'd like the tracking number field to auto update when filled in by the linked supply chain ticket![Screenshot 2022-09-17 at 21.28.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/216499i439C3D04F8A0DC98/image-size/large?v=v2&px=999 "Screenshot 2022-09-17 at 21.28.47.png")

I'm not a programmer or developer but I can get the relevant tech guys to do the work if I know what to do? Any assistance will be much appreciated.


Answers:
author: Charlie Gavey
body: Hi [@Nick Brennan](/t5/user/viewprofilepage/user-id/5033563)

You could check out the Automation Library for some ideas on how to support this use case with Automation:   
<https://www.atlassian.com/software/jira/automation-template-library/most-popular>  

Here's an example of how to automatically copy issues from one project to another:  
<https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357222>  

And here's an example of how to keep fields in sync across two related issues:  
<https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/140671>  

You'll find Automation in Jira's project or global settings - here's a bit more info on getting started: <https://www.atlassian.com/software/jira/guides/expand-jira/automation>  

Cheers,

Charlie


Tags: automation

cloud
JWM licensing
Asked by Randy Elias:

Hi All,

How does JWM licensing work?

If I have 100 JIRA licenses, do I need to license for 100 JWM?

Can I license a subset of the total JIRA licenses?

Thanks,

Randy


Answers:
author: Mikael Sandberg
body: Hi [@Randy Elias](/t5/user/viewprofilepage/user-id/5032925),

Welcome to Atlassian Community!

If you already have 100 Jira licenses then you should already have access to JWM. If you click on Projects \> Create project you should see Work management as an option under project templates.

![Screen Shot 2022-09-16 at 7.38.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/216403i6384AF77087186F0/image-dimensions/165x597?v=v2 "Screen Shot 2022-09-16 at 7.38.43 AM.png")

comments: author: Randy Elias
body: Thanks [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579). Great news!


author: John Funk
body: Hi Randy - Welcome to the Atlassian Community!

JWM is included with JSW. So if you have 100 standard licenses, that includes JWM. There are no subsets of licenses - all who are included in your license count have JWM.

comments: author: Randy Elias
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148). Great news!
How Do I Override A Rule If I Make A Transition By Mistake and Want To Move Back An Issue
Asked by Barnett Temwa Msiska:

Hi,

I have set up transition rules where an issue cannot go backwards. I would like to know how I can temporarily move an issue against the transition rules, if I move it forward by mistake.

Thanks


Answers:
author: Matthew Canham
body: Hi Barnett,

Great question. Something that you might consider doing is creating an "undo" transition and configuring permissions so that only you have access to this transition.

Here's a good starting point in the docs to learn more about managing permissions: <https://support.atlassian.com/jira-work-management/docs/manage-permissions/>

comments: author: Barnett Temwa Msiska
body: Hello [@Matthew Canham](/t5/user/viewprofilepage/user-id/3804910) . Great idea. Works perfectly. Thank you!


Tags: cloud