youngmon/atlassian-qna huggingface dataset:
reminder does not work
Asked by hooman:

u are a member of the card and due date is set, but android app does not make an alarm on time! why?

notif are allowed


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@hooman](/t5/user/viewprofilepage/user-id/5437369)  

Welcome to the Atlassian Community.   

Try this Confluence Mobile support article to troubleshoot why your reminders are not working <https://confluence.atlassian.com/doc/confluence-mobile-284365706.html>

I hope this helps,  

Michael

comments: author: hooman
body: thank u michael

so i need my mobile data turned on to be notified. and it seems logical in order to notify everyone on the card everywhere he/she is

so i should ask a better question: when u use trello personally, is it a way to be notified like a general alarm with the additional profit that trello is a kanban (agile) board?


author: hooman
body: i mean i'd like to be notified without the need to be connected to internet. but at the same time have a kanban board


Tags: unknown-hosting-type
How to stop the user directory synchronization forcefully?
Asked by sudarshana ramesh jayawardana amadoru:

\* My confluence is tied to AD and my full synchronization runs in an infinite loop.

\* I've disabled the user directory and restarted the node, but it is still running the synchronization.


Answers:
author: Humashankar VJ
body: That's a great try - It's a learning for me as well - Thanks for sharing !!

comments: author: sudarshana ramesh jayawardana amadoru
body: \* Also, you can do it from the database end by disabling the "**Incremental Synchronization".** \* This involves updating the "cwd_directory_attribute" table to set "crowd.sync.incremental.enabled" to false for the directory you wish to disable incremental syncs.  
Also, ensure to back up your database before making these changes.

Here's the SQL command for that:

```
update cwd_directory_attribute 
set attribute_value = 'false'
where attribute_name = 'crowd.sync.incremental.enabled' 
and directory_id = (select id 
from cwd_directory
where directory_name = 'YOUR_DIRECTORY_NAME');
```

\* Once you update the database, restart Confluence and trigger another synchronization through Confluence Admin -\> General configuration -\> User directories -\> Your directory -\> Synchronize.  

Source: [How to disable incremental synchronization for an external directory through the database](https://confluence.atlassian.com/confkb/how-to-disable-incremental-synchronization-for-an-external-directory-through-the-database-814207420.html)


author: Humashankar VJ
body: Hi [@sudarshana ramesh jayawardana amadoru](/t5/user/viewprofilepage/user-id/5437349) - Have you disabled it at the LDAP/AD server level as well ?

comments: author: sudarshana ramesh jayawardana amadoru
body: Hi [@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474)

unfortunately, I don't have the control of AD side. So the only way to stop from Confluence end.

Somehow I figured out a way to stop the process from the UI level by modifying the 'Schema Settings' in the Confluence Admin \> User Directories section. Enter dummy values for 'Additional User DN' and 'Additional Group DN' to prevent Confluence from successfully syncing with the LDAP directory on startup.

Source: <https://jira.atlassian.com/browse/CONFSERVER-22326>


Tags: confluence-data-center

data-center
Is it possible to merge multiple Documents into a centralized document & keep it synced?
Asked by Daniel Park:

I am looking to see if I can have multiple documents with its own corresponding pages be merged **programatically** via Chili APIs. Would this be feasible or require some feature request?

Example:

client 1 has a document that has 2 pages which are front and back of a postcard.

client 2 has a document that has a single page of a postcard.

Goal: Create a separate document that has the combined document of client 1 and 2 which includes the user specified attributes. Any time a document is editied, look to regenerate the centralized document with the most up to date.

Thoughts: I was planning on copying each document to a separate folder and see if there was a way to combine them programmatically but wasnt sure how that can be done.


Answers:
author: Kristian Klima
body: Hi [@Daniel Park](/t5/user/viewprofilepage/user-id/5437282) welcome

Solution 1: Excerpt include macro.

Basically, you'd include the content of Page A on the Page B. If content Page A changes, it will be reflected in Page B.

Or, you can have Page A and Page B and a master Page C showing, thru excerpt include macro, content of Page A and Page. Effectively, you'd sync content of Page A and Page B to Page C.

Note: Excerpt will not change the look of your pages.

Solution 2:

This is for a more complex scenario when you work across multiple Confluence sites.

It involves using [Space Sync](https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-copy-publish-pages-over-sites?tab=overview&hosting=cloud) app to sync pages (every which way as you desire :) ) among multiple spaces and sites. You can use it with excerpt too - cool but definitely requiring procedural discipline :)


Tags: cloud

confluence-cloud
Confluence
Asked by Louis Giardelli:

Need to link Confluence under the Admin Hub


Answers:
author: Kian Stack Mumo Systems
body: [@Louis Giardelli](/t5/user/viewprofilepage/user-id/5437321),

Can you please provide us with a little bit more context about what your issue is?   

Thanks,   

Kian

comments: author: Louis Giardelli
body: Sure, we have a remote team building functions and such for us through bitbucket and I asked them if there was a way to let us look at documentation for all the work they have done. they suggested Confluence and I am not sure how to link it to our workspace.


author: Kian Stack Mumo Systems
body: Are you saying that they already have a Confluence environment, or they'd like you to set one up?   

Thanks,   

Kian


Tags: cloud

confluence-cloud
Anyone else experiencing slowness in Confluence today?
Asked by Carrie Barrows:

Confluence is extremely slow and when pages load, if they load, any Jira links in them are broken.


Answers:
author: Laurie Sciutti
body: Hi [@Carrie Barrows](/t5/user/viewprofilepage/user-id/5437259) and welcome to the Community! Since you've listed your platform as Data Center (rather than Cloud), this issue would be specific to your environment so you may need to reach out to your networking team for guidance. Also try checking your logs to determine if there are any errors that might point you to the root cause.

If anyone else experiences slowness in an Atlassian application and wants to ping the Community, typically that means they are using the Cloud platform which would impact others outside of their organization. The first place to look for Cloud-based issues would be the Atlassian Status page hub: <https://status.atlassian.com/>

HTH


Tags: confluence-data-center

data-center
Has anyone figured out how to update a Confluence Database from fields in JSM Issues?
Asked by David Helfrich:

We enabled the Database beta in Confluence because we had already been looking for a way to store some JSM data and thought this would be the winner. So far, it seems pretty useless.

I'm looking to do things like:

* Keep a count of the number of times we've reached out to users on their issues with no reply.
* Create an average rating per reporter, based on a custom number field in their issues.
* Track how many times an issue gets a certain label, or resolution type based on a certain user (either as a reporter or stored in another field).

But so far I don't see any way to actually tie this "database" to any actual data source in Jira.


Answers:
author: Kristian Klima
body: Databases was a Confluence app created by K15t as Orderly Databases.

[Atlassian acquired the app when it was still beta](https://www.k15t.com/blog/2023/04/atlassian-acquires-orderly-databases-for-confluence#:~:text=When%20Atlassian%20approached%20K15t%20about,part%20of%20how%20they%20collaborate.).

I don't think it was ever intended as a Jira app.


Tags: cloud

confluence-cloud

confluence-databases
Add watchers to a request on a Wiki?
Asked by David Barnet:

I have a wiki that is used to create request. I have it set to send an email with all the request information to the owner and to my GDL. Also, anytime I do an update to the request. I want to add watchers to individual requests, and I have added Confiforms Fields calling it KeyWatchers and ConfiFroms Field Definition with the same name. In Confifroms IFTTT Integration Rules, I added \[KeyWatchers\] to the Recipients field. But when an update is done on any request, all KeyWatchers get the update or it doesn't work at all. I do have the field set to add users of the Wiki, so it should send an email to that users email, but its not. Are their other fields or macros i should use or settings i should look at? Thanks


Answers:
author: Alex Medved _ConfiForms_
body: Hi

When you want to get a value from the field you need to use an \[entry.field_name\] notation

That would be \[entry.KeyWatchers\] in your case

If that is a multi-select field and you want to get values as a list then you will need to do something like

\[entry.KeyWatchers.asList\]

Alex

comments: author: David Barnet
body: Oh, so that is how to use the entry? thanks, I am allowing up to 4 names to be listed in that field, i will need to add asList as well?


author: Alex Medved _ConfiForms_
body: What field type (in ConfiForms) you are using?


Tags: confiforms

unknown-hosting-type

wiki
How to implement a scheduled job in Jira DC as a plugin?
Asked by Julia Janky:

Hello,

I would like to implement a scheduled job in Jira DC as a plugin, but I don't get it to work (the module will not be enabled).

I also had a look at the links below:

* <https://community.developer.atlassian.com/t/how-do-you-write-a-job-config-for-jira/62247/3>
* <https://developer.atlassian.com/server/jira/platform/developing-for-high-availability-and-clustering/#scheduled-tasks-and-background-processes>
* <https://community.atlassian.com/t5/Jira-questions/Scheduler-with-Job-Config-module-is-not-enabled-in-JIRA-plugin/qaq-p/1176703>
* <https://medium.com/@martyhenderson/scheduling-jobs-in-a-jira-data-center-plugin-like-its-2024-5ff53c8c9c24>

Can someone provide an example, on how to implement this?

Thank you!

Kind regards

Julia Janky


Answers:
author: Julia Janky
body: I found a helpful example that worked for me: <https://github.com/quest4i/book-jira7development/blob/master/Chapter%2011/jtricks-utilities/src/main/java/com/jtricks/jira/jobs/JTricksJob.java>


Tags: data-center

jira-data-center

jira-server

server
do Atlassian Provide SAML ?
Asked by Tasneem Abdelhameed:

do Atlassian Provide SAML ?


Answers:
author: Mohamed Benziane
body: Hi,

This page should help you : [Configure SAML single sign-on with an identity provider \| Atlassian Support](https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/)


Tags: cloud

jira-cloud
Would it be best to use EPICs or have a category in your EPIC for support type tickets
Asked by Linda Visagie:

Hi, I am a bit confused about how to set up an ongoing recurring type requests. For example if I want to be able to get management reports on a category of lets say REPORTING. Would it be best to set up an EPIC called REPORTING and then every time we have a request to do with a new report or amending an existing report in our accounting system, we add a User Story (in which case it would be a continious EPIC) or would it be best to have a category field where when I get a request for a report I can set up an EPIC and categorise it to REPORTING and then get stats out on just REPORTING work.


Answers:
author: Seon Shakespeare
body: Hey [@Linda Visagie](/t5/user/viewprofilepage/user-id/5546756),

Welcome to the community!

Great question! Both Epics and custom fields can work for recurring requests, but here's my take:

**Epics:**

* **What's an Epic?** It's basically a big, overarching work item that represents a large body of work. Think of it like a container for a bunch of related user stories.
* **Easy to set up.** Just create an Epic like "REPORTING" and link all your report requests to it. Done!
* **Nice and visual.** You can use Epics as swimlanes on your Kanban board to group those requests.
* **But...** they can get huge and messy over time. Plus, reporting on specific types of reports within that giant Epic can be a pain. And, you may need to create a new Epic for each project.

**Custom Category Fields:**

* **More flexible.** You can filter, create reports, and even build a dashboard to track all your reporting requests across multiple projects.
* **Downside:** You'll need to do a bit of admin to set up the custom field and add it to all the relevant screens to make sure everyone uses it consistently.

**So, which one should you pick?**

* Epics are great if you love visual organisation and are mostly working within one project.
* Custom fields are the way to go if you need powerful reporting and want a consistent approach across multiple projects**.**

Hope this helps!

comments: author: Linda Visagie
body: Thank you very much Sean that is really helpful. Your answer was very clear and very useful.


author: Seon Shakespeare
body: You're very welcome Linda! Feel free to mark my comment as the**accepted solution**, so others can find it easily. Cheers!


Tags: cloud

jira-cloud

jira-software
Jira Automation: Lookup Issues in another Project
Asked by MrAldimensch:

Hey dear community,

I am in the process of setting up an automation and need help with it, especially with the lookup issues function.

What I'm trying to do:

After an issue transitions to "Done", I want it to check if it is in an open sprint. Then it should check **in another project (let's call it Project B)** if an issue with the syntax "Component - {{Issue.Sprint.Last.Name}}" exists. I try to perform this check using the "Lookup Issues" function. If this particular issue exists in project B, it should link the trigger issue to the recently searched issue.

If this Issue in the other Project does not exist, it should create the Issue and link it.

So far, I was able to create the Issue in Project B. Unfortunately I'm struggling with checking whether this issue in Project B exists and thus the automation is always creating a new Issue. My desired behaviour is that the automation detects "oh there's already an Issue with this name" and links it instead of creating issues. According to the Audit Log no Isues are found within "Lookup Issues" and also when im verifying the queue with the exact sprint name. When im searching the same JQL, it shows up the target Issue. Can somebody help me? I attached some screenshots to provide some more clarity.

![Automation.png](/t5/image/serverpage/image-id/336238i8CB6620E3BE82DF5/image-size/large?v=v2&px=999 "Automation.png")![JQL-ProjectB.png](/t5/image/serverpage/image-id/336237iFDB6A737AD942743/image-size/large?v=v2&px=999 "JQL-ProjectB.png")


Answers:
author: Bill Sheboy
body: Hi [@MrAldimensch](/t5/user/viewprofilepage/user-id/5546664) -- Welcome to the Atlassian Community!

What is the scope of your rule, listed in the details: single-project, multiple-project, or global? I suspect it is single-project.

Rules with single-project scope may create (or clone) issues in other projects, but they may not access or edit them otherwise.

Please try changing your rule's scope to multiple-project. Your Jira Site Admin will need to help with that as the configuration of such rules is done from global rule administration.

When doing this, carefully review your rule to confirm it only processes for the issues you want, perhaps adding conditions after the trigger to check the project.

Kind regards,  
Bill


Tags: automation

cloud

jira-cloud
Automate Subtask with a checklist (not by using any apps)
Asked by nsaleri:

I need to automate checklists for Subtasks created under a Task using branch.

When I try to automate a checklist by adding "Edit Issue" then it works, but the checklist gets populated under the task, and not the subtask.

And when I directly put the Checklist Text field in Subtask then it doesn't populate at all and I receive this error instead, "Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Checklist Text (customfield_17066)"

![Screenshot 2024-07-18 160751.png](/t5/image/serverpage/image-id/336235i1758A4B6B90BB1AA/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 160751.png")

What am I missing?


Answers:
author: Gracjan Weso?owski _HeroCoders_
body: Hi [@nsaleri](/t5/user/viewprofilepage/user-id/5545655)

Welcome to the community!

Are you sure you are not using the checklist app? Our app, [Issue Checklist](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?hosting=cloud&tab=overview), has the same custom field called Checklist Text.

In this automation, you are using the Create Issue screen. In that case, you have to add this custom fields to the Create Issue screen of your sub task.

You can do that in Jira Settings\>Issues\>Custom Fields\>Find this custom field and click **Associate to Screens** . Choose correct screen, and automation should be working fine.

Let me know if that helps!

Cheers,

Gracjan


author: Alex Koxaras _Relational_
body: Hi [@nsaleri](/t5/user/viewprofilepage/user-id/5545655) and welcome to the community,

Is the customfield_17066 available for your subtasks, or its context is set to be available only for tasks?

comments: author: nsaleri
body: Thanks for the reply Alex, but how do I check this?


Tags: cloud

jira-cloud
???????????? ????? ??? ????? ??????????
Asked by aybekataev2:

??? ???? ??????? ?????????? ??????????


Answers:
author: Trudy Claspill
body: ?????? [@aybekataev2](/t5/user/viewprofilepage/user-id/4741932) ,  
????? ?????????? ? ?????????? Atlassian.

????? ????????? ??? ???? ????? ? ???????? Atlassian ??? ????????? \<\<Jira\>\>? ???? ????? ???????????? ??? ???????? ? \<\<Jira\>\>.


Tags: cloud

jira-cloud
What's the best way to limit users in putting stories in sprints? (Scrum board)
Asked by Sherwin Soriano:

Hi!

We are having problems to a point where stories or tasks are flooding specific future sprints in one of our squad.

We want it in a way to put a control that only project administrators can put stories into sprints. This means that all other users will create stories and only has the option to put in backlog and coordinate with the project admin first.

Appreciate any ideas


Answers:
author: Bill Sheboy
body: Hi [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859)

Although you could use Jira permissions to manage this, what do you want to happen if the project admin is unavailable when a sprint is being planned?

The symptom you describe may have additional root causes leading team members to alter sprint scope without the participation of the entire Scrum team. Please consider discussing this with the team in a retro to learn the causes, and how the team could experiment to improve.

Kind regards,  
Bill

comments: author: Sherwin Soriano
body: We did consider this, we have a number of project admins that are across all our JIRA projects anyways... appreciate the input as well :)


author: Mohanraj Thangamuthu
body: Hello, Good day. Please go to project settings \>\> Permissions and restrict the "Schedule issue" permission to a few required users. This should help. Thanks

comments: author: Sherwin Soriano
body: I checked this setting, the "Schedule Issue" says "Ability to view or edit an issue's due date".

It does not restrict users to add sprints or edit sprint inputs.

![schedule_issue.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336236i5CA18082A53E47A9/image-size/large?v=v2&px=999 "schedule_issue.jpg")


author: Mohanraj Thangamuthu
body: Thanks for the update. Any user who don't have "Scehdule issue" permission will not be able to edit "Sprint" field on Jira issue. Please test with one user and check if this meets your requirement. Thanks


Tags: cloud

jira-cloud
Remove Included Sprints in Sprint Field
Asked by Demi Hotahot:

I want to remove the +2 on the Sprint Field but I it seemed that I cannot delete it. How could I possibly remove this?   

Hoping for assistance.

Thank you!

![Remove +2 in Sprint Field.png](https://community.atlassian.com/t5/image/serverpage/image-id/336231iF5AE91803E4CE819/image-size/large?v=v2&px=999 "Remove +2 in Sprint Field.png")


Answers:
author: Trudy Claspill
body: Hello [@Demi Hotahot](/t5/user/viewprofilepage/user-id/5546610)

Welcome to the Atlassian community.

That indicates that the issue was in two previous sprints that were completed, but the issue itself was not completed in those sprints.

The only way to remove that information is to reopen the specified sprints, remove the issue from the sprints, and then re-close the sprints. That will change the end date of the sprint though.

comments: author: Demi Hotahot
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

Thank you for your help!

The issue was not completed, maybe because I only clone it from the previous issue that was linked to the completed sprint. That's sad.

My only option now is to create new tickets and make sure there's no other completed sprints involve on the field.

Do you have better suggestions that I can do?

Thank you so much once again for the information!


author: Trudy Claspill
body: Hello [@Demi Hotahot](/t5/user/viewprofilepage/user-id/5546610)

When you clone an issue you should have the option to choose whether or not the Sprint values are also cloned into the new issue.

![Screenshot 2024-07-18 at 3.02.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336528iEE152785522697F3/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 at 3.02.51?PM.png")


Tags: clone

cloud

jira-cloud

sprint