youngmon/atlassian-qna huggingface dataset:
Applying WIP limits on Jira columns
Asked by Jasdev Singh:

Hello,

I have entered MIN and MAX values for the WIP limits yet the limits dont get applied to the columns.

Please advise.

Thanks


Answers:
author: Bill Sheboy
body: Hi [@Jasdev Singh](/t5/user/viewprofilepage/user-id/2440295)

The min / max limits for board columns do not prevent moving issues on the board. Instead they are visual indicators and reminders for the team.

If those limits prevented moving issues, I hypothesize there would be unintended consequences for a team:

* people may not move items on the board when needed
* people may stop tracking active work
* capacity challenges, for different process steps, would be less visible
* for teams measuring velocity or throughput, those will become less accurate
* etc.

Rather than trying to use Jira to solve this *symptom of not following the team's WIP limits*, perhaps the team and their coach could discuss to understand the root causes and experiment to solve those causes.

Kind regards,  
Bill


author: Nikola Perisic
body: Welcome to the community [@Jasdev Singh](/t5/user/viewprofilepage/user-id/2440295)

The limit colours your column in red when the maximum has been exceeded (if you have created a team managed project, maximum is only asked). If you want to restrict the users to actually move the issue in maximum exceeded column, this would require some additional tweaks.

comments: author: Jasdev Singh
body: Thanks Nikola but setting the limits does not color the column when the limit is exceeded. Am i missing something? Does it count the limit across the entire project or per individual?


author: Nikola Perisic
body: ![Screenshot 2024-06-12 at 14.34.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/329466i7C0921D8B7073BA7/image-dimensions/243x224?v=v2 "Screenshot 2024-06-12 at 14.34.19.png")![Screenshot 2024-06-12 at 14.34.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/329467i5F3C5F7EE18D2918/image-dimensions/182x257?v=v2 "Screenshot 2024-06-12 at 14.34.32.png")

This is the example that I am using.


author: Jasdev Singh
body: Does it count the limit across the entire project or per individual?


author: Nikola Perisic
body: It applies individually.


author: Duc Thang TRAN
body: Hello [@Jasdev Singh](/t5/user/viewprofilepage/user-id/2440295)

When you return to your board, do you have a min an max value WIP in the coloumn ?


Tags: cloud

jira-cloud
How to enabled Issue Navigator to use Better Excel Reporter add on?
Asked by Scott Simpson:

Hello,   

Our team has recently added the Better Excel Reporter add on within JIRA to be able to extract reports on issues. To use this app, you need to enable the issue navigator. Everything I read tells me to enable to issue navigator within project settings \> features. However, I do not see that feature available within the list. Is there something I need to do to add this feature to the available list?


Answers:
author: Nathan Phillips
body: Hello [@Scott Simpson](/t5/user/viewprofilepage/user-id/5519136),

Would you be able to tell me what type of Project you are trying to enable the Issue Navigator within?  

The **Features** you are referring to under ***Project Settings*** \> ***Features***are directly related to Jira Software Projects.

Although, the Issue Navigator is included by default in Jira Work Management Business projects by selecting the '**Issues** ' tab as seen in my example screenshot from a JWM Project in my test site:  
![SCR-20240613-juxt.png](https://community.atlassian.com/t5/image/serverpage/image-id/329717iEC0F5B9537723065/image-size/large?v=v2&px=999 "SCR-20240613-juxt.png")

More information on working with agile features in Team Managed Projects can be found [here](https://support.atlassian.com/jira-software-cloud/docs/enable-agile-features-in-team-managed-projects/).

comments: author: Scott Simpson
body: Thank you, but this has been resolved.   

We were able to find the issue navigator in JSM and utilize filters to extract the reporting we needed.   

Thanks for your time.


author: Nathan Phillips
body: [@Scott Simpson](/t5/user/viewprofilepage/user-id/5519136)

Awesome to hear!

If you by chance have a moment to share your resolution here on this post that would be greatly appreciated as it might help the next User.

Thanks!


Tags: cloud

jira-cloud
npm module for JIRA Rest Api's wrapper implementation in NodeJS
Asked by naresh vunnam:

We want to create a wrapper in node js for JIRA rest api calls. Is there any official npm module available or can you please guide me through this?

The requirement is as follows:

* User authentication
* If a user has access to a particular project then only he can create/update the issue or create story/bug/epic/task/sub-task.
* Before doing any operation there must be permissions check.
* Get the list of story/bug/epic/task/sub-task


Answers:
author: Hariharan Iyer
body: Hi [@naresh vunnam](/t5/user/viewprofilepage/user-id/5519094)

As mentioned in the [docs](https://developer.atlassian.com/cloud/jira/platform/index/), officially Atlassian only supports the Connect SDK and the Forge SDK. There are some unofficial wrappers available over the REST API, though, for example

\* <https://www.npmjs.com/package/jira-client>

\* <https://www.npmjs.com/package/jira-connector>

Hope that helps!

\~ Hariharan

comments: author: naresh vunnam
body: Hi [@Hariharan Iyer](/t5/user/viewprofilepage/user-id/5124435) ,   

Thanks for reply , I tried to integrate jira-client in my application but node throughing error as i mentioned below

<br />

Error: {"errno":-4046,"code":"EPROTO","syscall":"write"}  
at JiraApi.doRequest (\\jira-test\\node_modules\\jira-client\\lib\\jira.js:349:13)  
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)  
at async fetchResults (file:///jira-test/index.js:27:19)

Node.js v20.13.1


Tags: jira-unknown-hosting-type

unknown-hosting-type
Distribution list as an assignee
Asked by Bruno:

Hi everyone,  

I need to add a distribution list as a user and make it available in the "Assignee" field for a new project in Jira Software Cloud.  

Could you please advise on how to achieve this?  

<br />

Cheers !


Answers:
author: Aron Gombas _Midori_
body: I agree with [@John Funk](/t5/user/viewprofilepage/user-id/7148)'s opinion: if something has multiple responsible people, then very likely there is no-one really responsible.

Nevertheless, if you really want this, you could:

* Hide the built-in "Assignee" field from your screens
* Add a custom field with an intuitive name "Assignees" or "Owners" or something
  * Either use a group picker
    * It gives a bit more precise control: you can select a group plus you can administer the members in the group separately.
  * Or use a multi-value user picker (you can select zero, one or more users)
    * It gives a bit more freedom if there is a large variety of "assignee sets".


author: John Funk
body: Hi Bruno - Welcome to the Atlassian Community!

I wouldn't advise that because they you have no single person responsible for the issue.

If you proceed though, you would create a new user by inviting the distribution list as a user. That would need to have some way in your mail system to receive and email and validate it for the user to be created.


Tags: cloud

jira-cloud
Why my jira application is very slow?
Asked by Santhosh Gosula:

Hello folks,

Good day!!

My jira application performance is very low since last 2 weeks. Can anyone please suggest me what is the route cause for this slowness issue. It taking too much time to load the pages in jira.

FYI, I have rebooted the Jira app server ,DB server and web server but no luck yet. Please provide me if there is any workarounds for this performance issue.

Thanks in advance!!

Regards,

Santhosh. G


Answers:
author: Pavel Junek
body: Hi [@Santhosh Gosula](/t5/user/viewprofilepage/user-id/5336058),

Many things can cause problems - it's hard to say what they might be. I suggest you look at the beginning at [Troubleshoot performance issues in Jira server](https://confluence.atlassian.com/jirakb/troubleshoot-performance-issues-in-jira-server-336169888.html)

Pavel


Tags: jira-unknown-hosting-type

unknown-hosting-type
Unable to import the issues including attachments
Asked by Krishna Malutummeda:

Hi Team,

I have started importing the issues through CSV import process everything looks good but attachments i am getting this below error. could you please help me with this issue.

Error: An exception occurred dealing with attachment


Answers:
author: Krishna Malutummeda
body: Hi [@Jeremy_Gilbert](/t5/user/viewprofilepage/user-id/5523438) -I have raised for support ticket for this issue, am waiting for the meeting

comments: author: Jeremy_Gilbert
body: [@Krishna Malutummeda](/t5/user/viewprofilepage/user-id/5402177) - I may have found the solution from another community post here:

<https://community.atlassian.com/t5/Jira-Service-Management/How-to-import-Comments-amp-Attachments-using-the-CSV-Importer/qaq-p/1921044>

I'm copying the attachments from another Jira project in the same site, so I needed to add my email and API token to the URL like this:

<https://email%40address.com:APItoken@site.atlassian.net/>...

If you're doing the same thing I am, you may have the same solution, or maybe whatever site you're copying from requires authentication, so you have to pass it a user and password. Please note, the @ in the email address needs to be changed to %40, there is a : between email and password, and an @ after the password or API token.


author: Andy Heinzer
body: Hi [@Krishna Malutummeda](/t5/user/viewprofilepage/user-id/5402177)

I believe you have an existing support ticket about this problem over in <https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-1755068>

I would recommend following up within that ticket.


author: Summer Hogan
body: hi [@Krishna Malutummeda](/t5/user/viewprofilepage/user-id/5402177) - I'm not sure why you are receiving that error. I hope this article helps you resolve your issue.

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

comments: author: Krishna Malutummeda
body: [@Summer Hogan](/t5/user/viewprofilepage/user-id/4193903) - I have tried the same process but I am not able to get the attachments.


author: Summer Hogan
body: [@Krishna Malutummeda](/t5/user/viewprofilepage/user-id/5402177) - I've reached out to an Atlassian Support Engineer to help you. They should respond to this thread within 2 business days.


author: Jeremy_Gilbert
body: [@Krishna Malutummeda](/t5/user/viewprofilepage/user-id/5402177) - did you reach a resolution on this issue? If not, I'll submit a support request as well. I appear to have the same problem, and the error message provided useless for troubleshooting.


Tags: cloud

jira-cloud
If I Buy 1 user team license for Jira standard plan, then how many people i can add it to create bug
Asked by rahul sharma:

If I Buy 1 user team license for the Jira standard plan, then how many people I can add to create a bug


Answers:
author: John Funk
body: Hi Rahul - Welcome to the Atlassian Community!

License are sold per user not per team. So the answer is one license - one user.

comments: author: rahul sharma
body: Hi Jhon thanks for the answer, but in the Free version from my admin part I was able to invite 15 users under me for bug logging how was that possible, if I but for 1 user in the standard version, I would be able to invite 20 people to log bugs.


author: John Funk
body: If you are using Jira Service Management and invited them as customers which don't require a license, then that would work. But that is not Jira Software.


Tags: cloud

jira-cloud
Calculating the total effort of story and sub task
Asked by Selva Praveen Elango:

How to get the original estimates of the sub tasks in a story when the story has subtask and the original estimate from the story when there is no subtask present


Answers:
author: Vicente Dom?nguez _Decadis AG_
body: Hello [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548),

I am part of the Decadis team and, if you need to display that information on the issue view and you are open to using marketplace apps, [Smart Fields for Jira](https://apps.decadis.net/display/SF4J/Smart+Fields+for+Jira) could be used to sum the original estimates from the sub-tasks or just to show the original estimate of the story if there are no sub-tasks.

You can find some examples of the functionalities of Smart Fields for Jira in [Smart number field use cases](https://apps.decadis.net/display/SF4J/Smart+number+field+use+cases). If you are interested in our app and need some assistance, you can reply to us in this thread or via our [support portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals).

Best regards,

Vicente


author: Mehmet A _Bloompeak_
body: Hi [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548)

If you prefer using a marketplace app, you can try [Sum Up Reports for Jira](https://marketplace.atlassian.com/1231321) app developed by our team. This app provides various table reports based on the fields you choose.

* You can list the issue fields you want and sum up the values at the bottom.
* You can group your data on any field (sprint, status, assignee, component, project etc.) and sum up the field values (story points, time estimate etc.) or take averages.
* You can add this app as a gadget to your Jira dashboards.

Here is our [live demo dashboard](https://sumup-pro.bloompeak.io/demo) where you can see and modify any sample report and play with it.

For further details, you can have a look at [Sum Up and Average Reports in Jira Dashboards](https://community.atlassian.com/t5/App-Central/Sum-Up-and-Average-Reports-in-Jira-Dashboards/ba-p/2596950) article.

If you have any questions, feel free to [schedule a free demo](https://bloompeak.io/schedule-a-call) with us.

Hope it helps.


Tags: cloud

jira-cloud
Require a custom in-app user guidence feature or add-ons for JIRA
Asked by Md_ Mahmudur Rashid:

I'm reaching out to inquire about whether there are any services for creating custom in-app user guidance for our project users. We're interested in functionalities like:

* Developing features or add-ons that help users discover and adopt project workflows.
* Creating prompts and walkthroughs that guide them through the entire project lifecycle or workflow.
* Ability to write the content, select the target audience, and specify where and when the in-app guidance appears.
* User activity monitoring and reporting of using this guidance.

For a similar feature in action, you can explore Salesforce's in-app guidance functionality here: <https://www.platformdemos.com/s/demo/a0g4p000008XED0AAO/inapp-guidance>  

We'd be happy to discuss this further if anyone offers such services. Please let me know.  

Thank you for your time and consideration.


Answers:
author: Aron Gombas _Midori_
body: I don't know any ready-made service for that.

But, if building it for yourself in the form of a [Forge](https://developer.atlassian.com/platform/forge/) app, there is a set of components Atlassian provides for this exact purpose!

See: <https://atlassian.design/components/onboarding/examples>

Because I think, developing the content to display is more work than developing the technical parts of this custom app, I think building it with Forge is viable path.


Tags: cloud

jira-cloud

onboarding

user-experience
New to Jira, create a company - epic, components, story
Asked by justwow:

Dear Community,

I am new to Jira and I would like to setup a company using Jira. I am looking forward to best practice experience using epic, components and story.

For example the goal is to complete a first step creating the company. This first step includes creating the following parts (simplified short description)

* Create CI/CD (Create Briefing, Pitch to designers, choose designer, etc)
* Create Plattform (Define Demand, Choose Software, Connect Software)
  * Setup Microsoft 365
  * Setup Jira
  * Setup CRM
* Create Communication Concept
* Create Content (Description Company, Description Services)
* Create a Website (Choose CMS, choose Theme, apply CI/CD, apply content)

How would you define epic, components and story based on my simplified exmaple based on your experience and best pratice?

Very thankful for your feedback.

Regards


Answers:
author: John Funk
body: Hi [@justwow](/t5/user/viewprofilepage/user-id/5519047) - Welcome to the Atlassian Community!

I would just say to follow standard Agile practices and definitions. An Epic is a large piece of work that is made up of multiple stories, where the stories represent individual, deployable code for the most part. Components can be used to group or categorize you work - like Website, Content, Communications, etc. Or Front End, Back End, Database, iOS, etc.

comments: author: justwow
body: Thanks John for your answer...

So in this Case...

Setting up the company to Version 1 = Epic

Marketing, Sales, HR, IT = Stories

Website, Content, CI/CD = Components

Is that correct?

Thanks in advance


author: John Funk
body: Yep, I would say give that a try!


Tags: cloud

jira-cloud
Is there any way to order most issues in descending order in Two Dimensional Dashboard
Asked by Amzad Khan:

Hello,  

How can we rearrange order of numbers effected items shown in the two dimensional report.  

I want to rearrange the Numbers in R2.0 Column, is it possible ?   

![UR Quality Dashboard.png](/t5/image/serverpage/image-id/329403i925060794E22D024/image-size/large?v=v2&px=999 "UR Quality Dashboard.png")  

Using the below jql query in that report   

"project = "Lean Digital Core" AND issuetype = "User Requirement" and status in ("PQM Check", Approved) and (("Release_Version\[Dropdown\]" =R1.5 AND "R1.5 Usage Indicator\[Dropdown\]" != New) OR ("Release_Version\[Dropdown\]" =R2.0 AND ("R1.5 Usage Indicator\[Dropdown\]" != "Not used in this release" or "R2.0 Usage Indicator\[Dropdown\]" != New) OR ("Release_Version\[Dropdown\]" = R2.5 AND ("R1.5 Usage Indicator\[Dropdown\]" != "Not used in this release" or "R2.0 Usage Indicator\[Dropdown\]" != "Not used in this release" or "R2.5 Usage Indicator\[Dropdown\]" != New)))) ORDER BY cf\[10002\] ASC, cf\[11516\] ASC"  

I know that we can do it by any particular custom field in the issue navigator, but wanted to reorder the Result in the report


Answers:
author: Bill Sheboy
body: Hi [@Amzad Khan](/t5/user/viewprofilepage/user-id/5406496)

With the built-in dashboard gadget, the closest you can do is to Sort by Total with a direction of Descending.

If you need more flexible reporting, please check the Atlassian Marketplace for addons / apps: <https://marketplace.atlassian.com/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
Can you support gifs in roadmap views
Asked by Gwilym:

Hi, looking at Jira Product Delivery to replace Product Board. One feature our users like is that we can look at the roadmap and see animated gifs for all the items. See an example of this here:  
[Unreal-engine-public-roadmap](https://portal.productboard.com/epicgames/1-unreal-engine-public-roadmap/tabs/106-unreal-engine-5-4)

Is this something you support?


Answers:
author: Beatrice Zanardi
body: Definitely a great idea


author: Robin ?m?d
body: This would be great!


Tags: cloud

jira-cloud

jira-product-discovery
Not receiving verification code
Asked by Javi S?nchez:

I am trying to log ing with my enterprise account (javier.sanchez@stratesys-ts.com) and i am not receiving the verification code you are sending me to verify the email. Can you please help me ASAP?


Answers:
author: John Funk
body: Hi Javi - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian and have them check the suppression list for the email address.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
How should import data from google sheets to Jira
Asked by Jayesh:

I want to automatically form Issues, Sub Issues from a google sheet data


Answers:
author: Valerie Knapp
body: Hi [@Jayesh](/t5/user/viewprofilepage/user-id/5518854) , welcome to the Atlassian Community and thanks for your question.

You should be able to use the External System Import to transform a list of issues from a Google Sheet into Jira issues.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329391i17EE1D52E7DB3AB0/image-size/large?v=v2&px=999 "image.png")

If you meant, instead, that you want to do this automatically, you would like need to use an Automation or an app for this.

I hope this helps you.

Cheers

comments: author: Jayesh
body: Thank you [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946) I will surely try this. I wanted to automate the process therefore I was thinking of using automation tools Zapier or Make.


Tags: cloud

google-sheets

jira-cloud

jira-work-management
For a multi-project rule, can an action apply on condition if field exists in issue?
Asked by Pat Schilling:

What is the syntax for: IF (fieldname) EXISTS

Assuming multiple projects have been setup without exact copies of all fields in the various projects. However, among the projects, the different issue types have one of the following fields:

1. End date
2. End Date
3. Close date

I would like like to create a rule that sets the date in the field that ***exists*** .  
Currently, trying on all three, the rule sets the date in the existing field. But, it also triggers an error to complain about the two fields that don't exist in the particular issue.  

Note that being case sensitive, End date is a different field from End Date.


Answers:
author: Bill Sheboy
body: Hi [@Pat Schilling](/t5/user/viewprofilepage/user-id/4444431)

First thing, I suggest not having different fields where the display names only vary in capitalization. This will confuse users and potentially some Jira internal processing.

Next, what types of projects are you using: company-managed, team-managed, etc.?

This is relevant because automation rules easily become confused by same-named fields in different projects. This is worsened by the design of team-managed projects which have distinct field configurations for each project.

So, what can be done to solve this situation?

* If your fields have the **same purpose**, perhaps create a single field in the global admin functions and use that with each project. Team-managed projects can now use global fields and so that mitigates the configuration issue.
* If your fields have **different purposes** and your rule is limited to specific projects, perhaps use the issue's project key in rule conditions to select the correct field.
* And...if your fields are different, have the same names, and are in team-managed projects, you may want to use their custom field values with advanced edit with JSON to prevent update errors.

Kind regards,  
Bill

comments: author: Pat Schilling
body: Nice to know the first choice above, creating a single field in global admin functions, is available. Will try that.


author: Pat Schilling
body: Rename the fields to one name: End date.

The name of the custom field is a project specific and editable name that points to the actual unique index to the field. The rule uses the field name as a lookup to the pointer to the underlying data field.


Tags: cloud

custom-field

jira-cloud