youngmon/atlassian-qna huggingface dataset:
Add bookmark folder button missing
Asked by jukevision:

Where did the add bookmark folder button go? As you can see from my screenshot, my main root list is getting out of control.

image2017-3-6 17:16:10.png  
[](https://community.atlassian.com/t5/Sourcetree-questions/Add-bookmark-folder-button-missing/qaq-p/10156?attachment-id=10942){#link_11687317d0cdf5}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/278/1/image2017-3-6%2017%3A16%3A10.png){#display_11687317d0cdf5_0}


Answers:
author: vsshs
body: Hey Scott,

don't know if it helps, but you can right-click in the window with all bookmarks and choose new folder.

new folder.jpg  
[](https://community.atlassian.com/t5/Sourcetree-questions/Add-bookmark-folder-button-missing/qaq-p/10156?attachment-id=6284){#link_1168732480f99e}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/279/1/new%20folder.jpg){#display_1168732480f99e_0}
SourceTreeForMac keeps asking me for github authentication
Asked by Rafael Almeida:

Just downloaded the version 2.4.1 and It fails every time to authenticate to the github server. All the info is correct, I'm using two-factor-authentication and both SSH and HTTPS protocol fail. Is it a bug?

Steps taken:

Top bar\>SourceTree\>Preferences\>Accounts\>Add...

Host:GitHub

Auth type: OAuth

Login through Connect Account (Successfully)

Protocol: HTTPS

OK.

For the first try I get "The request timed out."

For subsequent tries I get "Could not authorize request with the available token. Please re-authenticate."


Answers:
author: David Benson _draw_io_
body: And you're generating the Github token as described in <https://confluence.atlassian.com/sourcetreekb/two-factor-authentication-2fa-with-github-in-sourcetree-402033499.html> ?

comments: author: Marc K?llmer
body: I'm sorry but your work around just does not work. The token has received all permissions. In Visual Studio, the token also works.

SourceTree Version 2.4.8 for Windows 10 64 Bit


author: Renetik
body: Basic authentification is the simple solution...


author: kmr_0877
body: Did u try with basic instead of OAuth and did you find a pop up window asking for authentication?

comments: author: Abin Alex Pothen
body: That worked. Thanks.


author: steve
body: Sourcetree is a disaster.

comments: author: daner0606
body: I agree!


author: Rafael Almeida
body: Damn, I couldn't find that anywhere, it worked. The documentation is misleading though. It says "For versions earlier than SourceTree 2.4 for Mac and SourceTree 1.10 for Windows." but my version is 2.4.1 and I needed this workaround. Make it an answer please


author: Rafael Almeida
body: Sorry for the delay @David Benson \[draw.io\], here it is


author: David Benson _draw_io_
body: Could you extend your answer to show exactly the steps you follow, maybe with screenshots?


Tags: github
Fix a detached head / lost master branch?
Asked by Wolfgang Reh:

Hi,

It seems the have a detached head since about 1.5 years and did many commits (30+) since then, I realised that now because if I want to create another branch I would loose all those commits since then. I has to restore a backup it get them back.

Can someone please help me in finding a way to get those 30+ commits (from the last 1.5 years) to my master branch which has lost on the way?

image2017-3-2 18:28:26.png

image2017-3-2 18:25:3.png

Thanks,

Wolfgang  
[](https://community.atlassian.com/t5/Sourcetree-questions/Fix-a-detached-head-lost-master-branch/qaq-p/165563?attachment-id=3479){#link_1168732dd473f6}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/4843/1/image2017-3-2%2018%3A28%3A26.png){#display_1168732dd473f6_0}  
[](https://community.atlassian.com/t5/Sourcetree-questions/Fix-a-detached-head-lost-master-branch/qaq-p/165563?attachment-id=3480){#link_1168732dd473f6_0}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/4843/2/image2017-3-2%2018%3A25%3A3.png){#display_1168732dd473f6_2}


Answers:
author: Seth
body: Hopefully you still have the detached head checked out.

Right-click on your most recent commit in the detached HEAD, and select "Branch..."

Put in a branch name. Leave "Specified commit:" selected. Uncheck the "Checkout New Branch" to be safe.

Confirm in SourceTree that the new branch is on your latest commit.

Now you can checkout master, then merge your new branch into it.

comments: author: cecax94
body: Hi, thank you for the answer. Can I ask better how to merge?


author: Wolfgang Reh
body: Thank you Seith. That solved the issue !!!!


Tags: branch

git
SourceTree and xCode - "No Version Editor" message after install
Asked by David Robertson:

I'm using xCode 8.2.1 and was looking for a graphical git browser. SourceTree came up and I got as far as the install.

Since that point, xCode's Source Control History browser feature doesn't work showing "No Version Editor" where it used to show files and diffs of files that had previously changed.

Is there a way to unwind what SourceTree has done to the xCode environment to get this feature working again?

I don't want to use SourceTree.


Answers:
author: David Robertson
body: Problem solved. I restored the \~/Library/Preferences folder and it restored whatever had been changed.
SourceTree 2.4.0 keeps asking for password
Asked by Vladimir Mijatovic:

After latest update to SourceTree 2.4.0 and later, it keeps asking for password when connecting on Bitbucket or GitHub while connection on other, privately hosted repos is ok. Previous version 2.3.2 (75) connects without prompting.


Answers:
author: Vladimir Mijatovic
body: Here's what helped (from Atlassian support):

Re-add your Bitbucket/Github account by navigating to SourceTree(Top Nav bar)\>Preferences\>Accounts(Tabs) using OAuth.

comments: author: Rafael Almeida
body: Done that multiple times:

"The request timed out." is the error message


author: Rafael Almeida
body: And sometime the error is "Could not authorize request with the available token. Please re-authenticate."


author: Vladimir Mijatovic
body: My best guess would be to reach to SourceTree support <https://support.atlassian.com/servicedesk/customer/portal/1>
SourceTree will not clone a git repo until the terminal is invoked
Asked by Aric Beaver:

After installing SourceTree I setup my proxy information from Tools \> Options \> Network and try to Clone my repository but I get a failure with a popup dialog and error messages:

```
git-remote-https.exe - Entry Point Not FoundThe procedure entry point CONF_modules_free could not be located in the dynamic link library LIBEAY32.dllThis is not a valid source path /URL
```

If you try to clone the repo during the installation process you get an infinite loop of the first error show above.

I have found a sketchy workaround fix. If the terminal (top right button next to Git Flow and Explorer) is invoked, here is the output

```
mkdir: cannot change permissions of '/dev/shm': Permission deniedmkdir: cannot change permissions of '/dev/mqueue': Permission denied'C:\windows\system32\drivers\etc\hosts' -&gt; '/etc/hosts''C:\windows\system32\drivers\etc\protocol' -&gt; '/etc/protocols''C:\windows\system32\drivers\etc\services' -&gt; '/etc/services''C:\windows\system32\drivers\etc\networks' -&gt; '/etc/networks'username@computername MINGW32 ~$
```

Then closing out the terminal and cloning a Git repo now works fine.

Why?


Answers:
author: Aric Beaver
body: The might be with the %HOME% environment variable being defined. I have [Cadence software](http://cadence.com) which uses the %HOME% variable to manage local configuration files. When SourceTree installs Git it places the .gitconfig file in %HOME%\\.gitconfig instead of %USERPROFILE%\\.gitconfig which I think is confusing SourceTree when it comes to clone a repo - however, I have removed the %HOME% variable and reinstalled with the same result.
I installed SourceTree by mistake--how do I uninstall it on Windows?
Asked by Rick Frank:

I installed SourceTree by mistake--how do I uninstall it on Windows?  
[](https://community.atlassian.com/t5/Sourcetree-questions/I-installed-SourceTree-by-mistake-how-do-I-uninstall-it-on/qaq-p/397400?attachment-id=6790){#link_11687377e208cd}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/11865/1/image2017-2-22%2015%3A37%3A36.png){#display_11687377e208cd_0}


Answers:
author: Seth
body: Control Panel \> Add/Remove Programs.

comments: author: Rick Frank
body: Source Tree does not show in Control Panel\>Programs and Features. Since posting my question, I've learned that SourceTree cannot be uninstalled easily. It is more like trying to remove malware from your computer.


author: Seth
body: Sounds like a bug, you could contact SourceTree support (I'm just a user).

It shows up for me:

image2017-2-22 15:37:36.png
When will the program be translated into Spanish?
Asked by Antonio J. Gordo:

Hello, I have seen that the translation into Spanish is 100%, however, the program does not show the language.

When will it appear?

What do I need to do to put \* .resx files in the program?

Thank you


Answers:
author: Antonio J. Gordo
body: I think there has been a confusion. I mean the SourceTree software, it appears in English


author: Julian Riedinger [Decadis AG]
body: Hey Antonio,

if your admins didn't deactivate the module, Spanish should be already there ... You have to switch the language in your profile

<https://confluence.atlassian.com/jira064/choosing-a-language-720416098.html>

Cheers,

Julian


Tags: translate
basic help needed please!
Asked by dilby:

bb_screenshot.png

Hi all -

I hope no one minds me asking such a dumb question, but I'm new to SourceTree (And git really) and am trying to get to grips with it. I've watched a few videos, but they're all too theoretically for how my brain works, so I've gone ahead and used it on a project i'm working on (with one other person).

I was hoping that someone could help point out to me some running commentary to the steps above? For example, is 'Origin' not the name of an actual branch, but the name of the up to date project? And was the first thing to happen that changes from the Dylan branch were merged? If so, why do the steps above it not have a blue bubble? The video I was watching suggested that if there was no bubble it meant that branch was being worked on separately, but the line on the left would fork out ,which it doesn't.

I hope my questions make sense - sincere apologies for being so thick ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad") I'm trying.  
[](https://community.atlassian.com/t5/Sourcetree-questions/basic-help-needed-please/qaq-p/276346?attachment-id=4775){#link_116873b8d01fc3}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/8619/1/bb_screenshot.png){#display_116873b8d01fc3_0}


Answers:
author: Andreas Vandenberghe
body: hi,

"origin" refers to a remote Git repository (the name "origin" can be anything).

So you're having one on which you do the commits, and "origin" is another repo.

As git is a distributed source control system, you don't really need a remote until you start working with others or wanting to sync your repo to an offsite backup.

in the screenshot above, the branch "master" on Origin is in line with your local branch named "Dylan".
SourceTree 1.10.20.1 installer won't run on Win 10 64bit - updating to latest 1.9 actually installs 1.10 and then refuses to start
Asked by buddyp450:

I can't get the installer to even execute. Tried uninstalling and re-installing this morning when I couldn't start SourceTree. Nothing helped, tried reinstalling an old version and updating to the latest 1.9 (don't recall what that was as of writing but it was in the updater) - but then after that completed I see that it's referencing app-1.10.20.1 in the APPDATA SourceTree local folder and I can't start SourceTree again - not even a background process exists after running.


Answers:
author: Rich Paul Peters, II
body: I had the same experience. Had to remove both versions of sourcetree and reinstall the older version from scratch
SourceTree 24h time format?
Asked by Sebastian:

hi,

using SourceTree 2.4 on latest OS X 10.12.3, the "Date" column in the commit view shows date/time in 12h format. Is it possible to change it to 24h?


Answers:
author: fkss
body: Preferably, you (Atlassian) could use the time format from the mac setting itself.


author: Pysis
body: I'm on Windows with 12h format but the application is in 24h format, and I can find any setting to change, esp. in the General section.
This is not a valid source path / url issue SourceTree Bitbucket
Asked by William Brett-Atkin:

Hi there,

I know this has been asked before but I have been trying to sort this for hours now. I think i've read every forum post on it too and nothing has worked so far.

I have recently installed source tree and followed the wizard to setup the account on bitbucket. I created an ssh key and also added it to my account on bit bucket.

I then created a repo on Bitbucket and can see it in the repos on source tree however when I go to clone it I get the error: This is not a valid source path / url. However, it has to be because it's the url showing on Bitbucket too.

The URL is in the following format ssh://git@bitbucket.org/"myusername"/"myreponame".git (obviously I changed "my username" and repo name to the actual ones.)

I've checked my ssh key in Bitbucket and it is correct.

I've tried changing it to embedded and system git. Neither make a difference.

Any ideas?


Answers:
author: James L McCormick
body: I had to go to Tools\\Options\\Git tab. Initially, it said Git support was not enabled, do you want to enable it. Click Yes. Now, it will display all Git options. Make sure either you use embedded version or system version if you already have Git installed in your file system and Path variable points to binary.


author: bill biscuits
body: I'm also having this issue. I'm not sure if I missed a step so I uninstalled sourcetree and reinstalled but still not working. Help?!


Tags: bitbucket
not able to install sourcetree
Asked by Sanatkumar Dhir:

Hi, I'm unable to Install and Start sourcetree; I've GIT installed already.

Following error I get:

System.Net.WebException: The remote name could not be resolved: '[downloads.atlassian.com](http://downloads.atlassian.com)'

Also It says: Unable to extract C:\\Users\\\<username\>\\AppData\\Local\\Atlassian\\SourceTree\\PortableGcmSt.7z.  

I checked the above file and I have a 0 kb file with that name.

Can you please help.


Answers:
author: Romain TOURREL
body: Hi, I get exatly the same error. I tried to manually move the file (<https://downloads.atlassian.com/software/sourcetree/windows/PortableGcmSt-1.8.1.6.7z>) here :  
C:\\Users\\\<username\>\\AppData\\Local\\Atlassian\\SourceTree\\PortableGcmSt.7z (I renamed the archive of course).  
But, when lauching SourceTree, the file was just deleted and replaced by the original one (0 kb).  
I tried to change DNS IP to 8.8.8.8, flush the DNS cache, uninstall SourceTree, erase every folders in AppData linked with SourceTree, re-install it but it doesn't work.  

Version 1.10.23.1  

comments: author: Romain TOURREL
body: I tried the beta version (SourceTree 2.0.11-beta-001) and it works, I will certainly install an older version of SourceTree.   

Link to the beta version : <https://blog.sourcetreeapp.com/2017/01/27/sourcetree-for-windows-2-0-is-now-in-beta/>
beyond compare
Asked by petehug:

I'm using Beyond Compare 3 and SourceTree 1.10.20.1. I've tried everything I could think of to get SourceTree to use Beyond Compare as the external diff tool to no avail (edit .gticonfig directly, using the Tools\|Options\|Diff dialog once by selecting Beyond Compare as the external diff tool and once by selecting Custom and entering the commands manually). Below is what SourceTree ads to .gitconfig when I select Beyond Compare:

```
[difftool "sourcetree"]	cmd = 'C:/Program Files (x86)/Beyond Compare 3/BComp.exe' \"$LOCAL\" \"$REMOTE\"[mergetool "sourcetree"]	cmd = 'C:/Program Files (x86)/Beyond Compare 3/BComp.exe' \"$LOCAL\" \"$REMOTE\" \"$BASE\" \"$MERGED\"	trustExitCode = true
```

I can't see anything wrong with this, yet Ctrl+D or external Diff does simply nothing.

I had this all working, so what am I missing?


Answers:
author: Seth
body: Some initial troubleshooting ideas:

1) Did you install Beyond Compare 3 to that location? My computer has a SSD for C, so I typically install software onto my D drive instead.

2) Have you tried launching Beyond Compare from the command line using that command (replacing the variables with test files)?

3) Have you tried running "git difftool" from the command line? It should use that same config to launch Beyond Compare 3.

4) Is there another diff tool that SourceTree will launch correctly? If so, you might check to see if it escapes characters the same way in the .gitconfig.
Cannot connect to BitBucket after 2.4 Update
Asked by crisp330:

After updating SourceTree for OSX to 2.4, I can no longer connect to Bitbucket in order to push or pull updates. I get the following error:

Please make sure you have the correct access rights and the repository exists.  
Permission denied (publickey).  
fatal: Could not read from remote repository.

Before updating to 2.4 I had no issues.

If I go to SourceTree \> Preferences \> Accounts and edit my account, it lists HTTPS. If I switch it to SSH it says "SSH Key: no key found". I can generate a key, but I do in fact already have a key properly setup and working in \~/.ssh.

I can use the command line without issue, just not SourceTree. Basically the update has rendered SourceTree useless for me. How can I resolve ASAP?


Answers:
author: crisp330
body: I resolved this after finding this thread: <https://answers.atlassian.com/questions/45396128>.

Somehow my key was not added to OpenSSH. Using the following command resolved this:

```
ssh-add -k [path_to_private_key]
```
Sourcetreee asks for user name and password for project I am not working on
Asked by brasingtontellus:

I have several different things in Bitbucket under different accounts. SourceTree is constantly popping up and asking me for Bitbucket user name and password for an account I am not working on right now.

Everything is working fine, but out of the blue it pops up a login dialog. I just cancel it, but then a few minutes later it pops up again.

It is excruciatingly annoying.


Answers:
author: Seth
body: 1. Open that repository in SourceTree.
2. Go to Repository \> Repository settings...
3. Click the Advanced tab.
4. Uncheck "Refresh remote status in the background".

From now on, you will have to click the Fetch button to see what has changed in your remote(s).


Tags: login
Refreshing the state of the files
Asked by crash_glad:

Hi!

The issue:

1. Open SourceTree(ST).
2. See that no files were modified.
3. Change in your IDE some files and save them.
4. Returning back to ST and see that still no files were modified still.  

   To refresh the state I have to close ST and reopen it. Tested on windows.

So my question is about how to refresh that window without restarting ST ?

Thank you in advance.


Answers:
author: Seth
body: F5 or View \> Refresh.
Menu item 'New Group' missing in SourceTree repository browser
Asked by Mok Chun Yeen:

Hello, I had been using groups in SourceTree repository browser in my old Mac, but in my new Mac, after a fresh install of the latest SourceTree 2.4 on macOS Sierra 10.12.3, I no longer see the menu item 'New Group' when I right click inside the repository browser so I am unable to group my repositories, am I missing something?

Thanks in advance!


Answers:
author: Mok Chun Yeen
body: Thanks Philip, I've tried it and it works like a charm :smile: Guess I can live with this hehe. I wouldn't be able to find out that we can create new repository group by clicking 'new repository'!


author: phril
body: So apparently in 2.4.1 you can create groups by clicking New Repository and selecting the option there. Makes no sense to me to have the option exclusively there though. :-S I updated to 2.3.2 in the meantime as 2.1 was just too ugly. Bring back right-click group creation please! ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh")


author: Daniel Engelke
body: Same here, back to 2.1 again too


author: Diego Freniche Brito
body: Same here, SourceTree 2.4.1, macOS 10.11.6


author: phril
body: Same here, Sourcetree 2.4.1 - macOS 10.12.3. I've now reverted to sourcetree 2.1 and I can create groups again!
Since last update, SourceTree always asks for password
Asked by Tom Br?ckner:

I am working with SourceTree for some months now and never had this problem before. But since the last update, it always ask me for my password when trying to push changes to a Git repository on Bitbucket. This is quite annoying. Anyone else experiencing the same problem? (I'm on MacOS El Capitan.)


Answers:
author: xpallicer
body: Same problem here! Have you find a solution?!


author: Thomas Mansencal
body: I have the same issue on macOS while pushing to Github: I did add back my Github account within SourceTree, tested both basic or OAuth methods but no cigar, this is highly frustrating.


Tags: bitbucket
Why am I getting this error? warning: templates not found C:\Users\Paul\AppData\Local\Atlassian\SourceTree\git_local\share\git-core\templates
Asked by Paul Hawkins:

When I am trying to clone a repository to my local machine I am getting the following warning.

warning: templates not found C:\\Users\\Paul\\AppData\\Local\\Atlassian\\SourceTree\\git_local\\share\\git-core\\templates

Why am I getting this? How can I fix it?

I want to view the source code via SourceTree.


Answers:
author: Seth
body: You'll notice that is a "warning", not an error. If the clone is failing, there should be another error message somewhere in the output.

If there is NOT another error, then you've got the same situation as the guy in this question: <https://answers.atlassian.com/questions/33138851>.


author: Maribeth Caburian
body: Hi, I'm getting the same error but it also includes a "fatal" message. Although it says it has "Completed successfully".

Should I be concerned?

git -c filter.lfs.smudge= -c filter.lfs.required=false -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=manager-st clone --branch develop --recursive https://bcaburian@bitbucket.org/icm-consulting/listsure.git "D:\\My Documents\\listsure"  
Cloning into 'D:\\My Documents\\listsure'...  
warning: templates not found C:\\Program Files\\Git\\share\\git-core\\templates

**fatal: UriFormatException encountered.**   
**actualUrl**

**Completed successfully**.
So how actually I "get it to trust the host"? Thanks
Asked by Anatoliy Leonov:

*This question is in reference to Atlassian Documentation: [Trust A Server's Host Key when No Button is Available to Trust It](https://confluence.atlassian.com/pages/viewpage.action?pageId=788731545)*

Could you please clarify how actually "get it to trust the host"?


Answers:
author: Seth
body: Click the Terminal button in SourceTree. Attempt to SSH to the domain in question. For example:

```
ssh bitbucket.org
```

It will prompt you if you want to trust it, type "y" or "yes" (depending on what the prompt wants), then SourceTree should be good to go.


Tags: key

ssh
Account disabled
Asked by ????? ????????:

Hello!  
My pauljonesrus account was blocked. I did not receive any notifications about blocking. If I was blocked for political reasons, is it possible to enable the account temporarily so that I can copy my data? I hope for your assistance.


Answers:
author: Jehan Bhathena
body: Hi [@????? ????????](/t5/user/viewprofilepage/user-id/5338221) ,

You will have to get in touch with the <https://support.atlassian.com/contact/#/> support team here.

I'm not aware of any user from the Community forum who can perform the Account blocking.

comments: author: Jehan Bhathena
body: Hey [@????? ????????](/t5/user/viewprofilepage/user-id/5338221) ,

Just wanted to circle back and check if you were able to get in touch with the Support team to reactivate your site?


Tags: cloud

confluence-cloud