youngmon/atlassian-qna huggingface dataset:
Upgrading Bamboo to 6.1 from 5.15 getting database error
Asked by jyanOSU:

I am getting this error when trying to access Bamboo . I just did an upgrade from 5.15 to 6.1. In the log files, the fatal error is:

Bamboo DB must use case and accent sensitive (\*_CS_AS) or binary (\*_BIN) collation on all tables and columns.

My database is SQL Server and it's worked before. When I check the collation it says :

Latin1_General_CS_AS

So what am I doing wrong? How can I fix this?


Answers:
author: somethingblue
body: Hi John,

I would verify the collation with the following query from the [How to fix the collation of a Microsoft SQL Server database knowledge base article](https://confluence.atlassian.com/kb/how-to-fix-the-collation-of-a-microsoft-sql-server-database-744326177.html):

    SELECT object_name(object_id) as TableName, name as ColumnName, collation_nameFROM sys.columnsWHERE collation_name <> 'Latin1_General_CS_AS'AND object_name(object_id) NOT LIKE 'sys%'AND object_name(object_id) NOT LIKE 'queue%'AND object_name(object_id) NOT LIKE 'file%'AND object_name(object_id) NOT LIKE 'spt%'AND object_name(object_id) NOT LIKE 'MSrep%'

If it does not come back with the correct collations you'll need to setup the database per the instructions in [Connecting Bamboo to an external database:Microsoft SQL Server](https://confluence.atlassian.com/bamboo/microsoft-sql-server-289276827.html).

If that comes out with the correct collation the next step would be to review th`e atlassian-bamboo.log for any additonal errors.`

Cheers,

Branden
Can I connect Jira service management data center to Bitbucket cloud?
Asked by Mostafa Hamza:

Is it possible to connect Jira service management (data center) to bitbucket cloud? Or bitbucket data center ?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Mostafa Hamza](/t5/user/viewprofilepage/user-id/5432430) ! Welcome to the Atlassian Community!

To connect between your JSM Data Center and your Bitbucket Cloud, you need to set up an Application Tunnel. Documentation for doing so is in the following link. <https://support.atlassian.com/organization-administration/docs/what-are-application-tunnels/>


author: Joseph Chung Yin
body: [@Mostafa Hamza](/t5/user/viewprofilepage/user-id/5432430) -

Welcome to the community. Hope the following information will assist you:

1) Jira/JSM Data Center integration with Bitbucket Cloud - <https://support.atlassian.com/bitbucket-cloud/docs/connect-bitbucket-cloud-to-jira-software-server/>

2) Jira/JSM Data Center integration with Bitbucket DC - <https://confluence.atlassian.com/adminjiraserver/integrating-with-development-tools-using-dvcs-1047552689.html>

- <https://confluence.atlassian.com/adminjiraserver/integrating-with-development-tools-using-app-links-1047552702.html>

3) General integration information - <https://bitbucket.org/blog/a-modern-approach-to-change-management-with-bitbucket-and-jira-service-management>

The main setup will be establish application links and DVCS configuration.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Mostafa Hamza
body: Thanks [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) for the quick response

I have checked them, but I couldnt find something for the Jira service management **Data center** to Bitbucket

The references are referring to the JSM cloud \& whenever i select any data center version it doesn't show info

can you confirm or guide me to it?


author: Joseph Chung Yin
body: [@Mostafa Hamza](/t5/user/viewprofilepage/user-id/5432430) -

Please take a look at [@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) link provided in his message.

Best, Joseph


Tags: bitbucket-cloud

data-center

jira-service-management

jira-service-management-data-center
Workflows-statuses and transitions
Asked by Drew Montagna:

Hello,

I was wondering if there is any documentation regarding Jira workflows (status/transitions) best practices.

Thanks,

Drew


Answers:
author: Joseph Chung Yin
body: [@Drew Montagna](/t5/user/viewprofilepage/user-id/5426440) -

Take a look at the following reference links -

<https://support.atlassian.com/jira-software-cloud/docs/best-practices-for-workflows-in-jira/>

<https://idalko.com/jira-workflow-best-practices/>

<https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/>

The concept of WF management is essentially the same regardless if it is for Jira Software/Jira Services Mgmt/Jira Work Mgmt applications. The biggest differences are Company-Managed or Team-Managed. Where the Team-Managed type project's WF customization/statuses/designs are not sharable between projects.

Based on my experiences, I would recommend the following general rules -

1) Keep WF simple.

2) When creating new WF statuses, consider a) make your status name short and generic to support the idea of re-use across many projects b) avoid creating status which only supporting one specific team/project c) customize the WF to use the common statuses and utilize design of transitions to handle different situation as much as possible.

With more practices/experiences, you will soon become a master on how to design/manage WFs for your company.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
My account was deactivated without any notice
Asked by Dvir Milo:

Hi,

my account was deactivated without any notice ,

I've changed my credit card details how can I get the account back on

my R\&D is shutdown as we can't reach neither confluence / jira


Answers:
author: Joseph Chung Yin
body: [@Dvir Milo](/t5/user/viewprofilepage/user-id/5432311) -

Welcome to the community. Based on what you provided, can you still access your cloud site via site administration (Settings - the clog wheel gear icon) to "Billing" option - <https://admin.atlassian.com/>?

If so, then you should be able to conduct your operations as previously after you updated your payment information. If not, you need to contact Atlassian Support (<https://support.atlassian.com>) for further account assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

confluence

jira-service-management

jira-service-management-cloud

jira-software-cloud
To update the status of JSM issue when its corresponding ticket status in Jira software is updated.
Asked by SysAdmin:

Hi,

I'd like to update the status of a Jira Service Management (JSM) cloud issue whenever its corresponding ticket status in Jira Software cloud is updated.

How to achieve this, can you help with this?

Regards,


Answers:
author: John Funk
body: Hi [@SysAdmin](/t5/user/viewprofilepage/user-id/3609486)

You will need to create an automation rule based on either an Issue Transitioned or Field Value Changed trigger.

The add a Branch for Linked Issues

Choose the Link type that was used to link the JSM ticket to the JSW issue.

Than add an action for whatever it is that you want to keep updated.


author: Joseph Chung Yin
body: [@SysAdmin](/t5/user/viewprofilepage/user-id/3609486) -

Here are a few direct reference links that you can use on Automation for Jira -

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/> (documentation)

[https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20) (template examples)

<https://www.atlassian.com/blog/announcements/cloud-automation-packaging-update> (be aware of the execution count limits for your site - since the rule will be consider a global rule)

<https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/> (understanding of smart values syntax which will enhance your automation rule customizations)

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Jack Brickey
body: Hi [@SysAdmin](/t5/user/viewprofilepage/user-id/3609486) ,

there are a number of posts in the Community discussing this so you may wish to search to get various insights. I would suggest using Automation and as luck would have it there is an example rule in the Automation Template library as shown below.

![IMG_3705.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/307088i4196198E99C22F47/image-size/large?v=v2&px=999 "IMG_3705.jpeg")

comments: author: SysAdmin
body: Hi Jack,

How to get the figma url?

![Screenshot 2024-02-18 161113.png](https://community.atlassian.com/t5/image/serverpage/image-id/307094i286122BF8F001ACD/image-size/large?v=v2&px=999 "Screenshot 2024-02-18 161113.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
migration from server to cloud
Asked by keerthika Narra:

Please share the document for migration from server to cloud.

Check list before migrating from server to cloud

after migrating what are the common issues we face.

Thanks in Advance


Answers:
author: Uday Kiran Bhaviri
body: <https://support.atlassian.com/migration/resources/>

May be helpful to you.

comments: author: keerthika Narra
body: Thanks Uday for your quick Help ...!


author: Joseph Chung Yin
body: [@keerthika Narra](/t5/user/viewprofilepage/user-id/5375520) -

Welcome to the community. Here is a few links from Atlassian on the process for server to cloud migration -

* <https://support.atlassian.com/migration/resources/>
* <https://support.atlassian.com/migration/docs/cloud-migration-methods-for-jira/>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: keerthika Narra
body: Thanks Joseph for your quick Help ...!


Tags: cloud

jira-service-management-cloud
Widget Service Desk
Asked by Alexandra O:

Hi team!  

Is it possible to add a widget code to the servicedesk portal at .atlassian.net/servicedesk/customer/porta?   

\<!--Start of Tawk.to Script--\>  
\<script type="text/javascript"\>  
var Tawk_API=Tawk_API\|\|{}, Tawk_LoadStart=new Date();  
(function(){  
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")\[0\];  
s1.async=true;  
s1.src='<https://embed.tawk.to/65d0f4499131ed19d96e24e3/1hms3kg2m>';  
s1.charset='UTF-8';  
s1.setAttribute('crossorigin','\*');  
s0.parentNode.insertBefore(s1,s0);  
})();  
\</script\>  
\<!--End of Tawk.to Script--\>


Answers:
author: Joseph Chung Yin
body: [@Alexandra O](/t5/user/viewprofilepage/user-id/5003814) -

Based on my experience and knowledge that although technically is possible, however I don't recommended because you are trying to modify the portal UI. When you conduct such activities, Atlassian most likely will not support.

Here are your options that you can look into -

1) Access Atlassian Marketplace for third party add-ons that can provide you with functionality to enhance the portal UI - [https://marketplace.atlassian.com/search?category=Themes%20%26%20styles\&hosting=cloud\&product=jira-service-management](https://marketplace.atlassian.com/search?category=Themes%20%26%20styles&hosting=cloud&product=jira-service-management)

2) Contact Atlassian Support (<https://support.atlassian.com>) for their recommendations and further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Cannot create an automation to create a ticket in Product Discovery
Asked by Hrithu Olickel:

I am trying to create a very simple automation - Ehen the status of a Jira Service management support ticket is change to "Waiting for Support" an 'Idea' type ticket should be created in my JIRA product discovery project.   

JIRA is not letting me set this rule and asks me to select a valid project.  

When I select " same type as the issue" it lets me save the automation but then the automation fails cause the support type does not exist in JIRA product discovery.  

What can I do?


Answers:
author: Walter Buggenhout
body: Hi [@Hrithu Olickel](/t5/user/viewprofilepage/user-id/5423188) and welcome to the Community!

There's a couple of things to keep in mind here:

* Jira Product Discovery is based on team managed projects, which means its issue types are unique to each project. So indeed, creating *same type as the issue* can't work since you're trying to create an issue across different projects.
* Make sure that in your automation rule details the scope of your rule includes both projects: the JSM and the JPD project. If it is restricted to just a single project, then it won't be able to trigger actions in another project.
* Make sure to set all required fields to create an idea in the JPD project and that the user *(most likely the built-in automation account)* has the necessary permissions to create issues there.

If that does not help, do share the exact error you are getting ...

Hope this helps!

comments: author: Hrithu Olickel
body: Thank you Walter. I checked the above and in the process realised I had not given permission to any other parties other than myself to create issues in the discovery project.   

Once I changed it to anyone can create issues, the error was solved.  

<br />

Thank you for the prompt response.


author: Hrithu Olickel
body: ![Screenshot 2024-02-17 at 17.26.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/307046iBFB50DB9B8946CD3/image-size/large?v=v2&px=999 "Screenshot 2024-02-17 at 17.26.49.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Project Status
Asked by Drew Montagna:

Hello,

I cannot seem to add a 'ReOpened' status to my projects' workflow.   

I keep getting a message that it is already in use as an 'In Progress' status.

I cannot locate the status among any of the workflows within the project.


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Drew Montagna](/t5/user/viewprofilepage/user-id/5426440)

from what view are you trying to add the Status?

My guess is, that you are trying to add a new status but a status with that name already exists on your Site. If you are using a company managed project then Status names need to be distinct. You can however add the existing status to your Workflow in the Workflow-Editor.


author: Joseph Chung Yin
body: [@Drew Montagna](/t5/user/viewprofilepage/user-id/5426440) -

To supplement what [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) suggested, you can access the following UI - Clog wheel "Settings" at the site level \>\> Issues \>\> In the "Issue Attributes" option \>\> select the "Statuses" option to see all the statuses in your system (NOTE - this will not contain any custom statuses that was associated with Team Managed typed JSM projects)

You can add new statuses by edit your workflow, but to keep in mind that always determine the needs of a new status and how it is for + what is the usability of the new statuses. Typically, the fewer statuses the better for system management process. In the case off adding a new status of "ReOpened", why don't you just create a transition to the existing "Open" status and named the transition "Reopened" instead of having a new status.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Drew Montagna
body: The transition works better. Thank you.


author: Joseph Chung Yin
body: [@Drew Montagna](/t5/user/viewprofilepage/user-id/5426440) -

Glad it works for you. Please click on Accept Answer when you have a chance, so others with similar asks will see the posting as answered.

Best, Joseph


author: Drew Montagna
body: Hi Joseph,

I was wondering if there was any documentation on Jira workflows (statuses/transitions) best practices.

Thanks in advance.

Drew


Tags: cloud

jira-service-management

jira-service-management-cloud
Restrict Assignee Change After Workflow Transition
Asked by Taha Tabatabaei:

Hi Jira Community,

I am configuring a workflow in Jira, and I would like to implement a specific assignee change restriction. Specifically, I want users to be able to change the assignee during the initial status (e.g., "To Do"), but once the issue transitions to a subsequent status (e.g., "In Progress"), I would like to restrict assignee changes to administrators only.

Could anyone guide me on the steps to achieve this using workflow transitions, conditions, and permissions? I appreciate any insights or recommendations on the best practices for implementing this assignee change restriction.

Thank you in advance for your assistance.


Answers:
author: Tansu Akdeniz
body: Hi [@Taha Tabatabaei](/t5/user/viewprofilepage/user-id/5290969)

You can do it via workflow properties.

Add***jira.permission.assign.group*** property to "In Progress" status to restrict assign operation to certain group. E.g. jira-admins group.

Please see details: [Use workflow properties](https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/)


Tags: data-center

jira-service-management

jira-service-management-data-center
Change Management Workflow for Jira Service Management Data Center
Asked by Emil:

Hello,

I would like to ask if it is possible to use the Change Management Workflow for Jira Service Management for the Data Center version above version 8.19.

As I see [here](https://marketplace.atlassian.com/apps/1215175/change-management-workflow-for-jira-service-management?tab=versions&hosting=datacenter)this app is unsupported for the Data Center hosted JSM, and even not available for versions above 8.19 although the change management module is available in the JSM Cloud.

Is there any way to use the Change Management Workflow app with the Data Center hosted JSM above version 8.19? Or is there any other way to use some kind of change management workflow with the Data Center hosted JSM above version 8.19?

Thanks,

Emil


Answers:
author: Joseph Chung Yin
body: [@Emil](/t5/user/viewprofilepage/user-id/4935187) -

In addition to what [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) stated, I would also be cautious that if this add-on (free) may not be supported by Atlassian down the line as the DC env's Jira application and JSM are now at 9.14.x as of now. Especially, they listed the versions of Jira/JSM on the Marketplace page that the free add-on supports.

To be certain, you should also contact Atlassian Support (<https://support.atlassian.com>) to obtain their response directly.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Rebekka Heilmann _viadee_
body: Hi [@Emil](/t5/user/viewprofilepage/user-id/4935187)

this is just a Workflow template. If you cannot "install" it, you can simply download and import. There is no major functionality behind it so i wouldn't worry about compatibility too much and simply try it out.

![Screenshot 2024-02-17 202236.png](https://community.atlassian.com/t5/image/serverpage/image-id/307060i15B809FD72A63DB1/image-size/large?v=v2&px=999 "Screenshot 2024-02-17 202236.png")

You find the Import option in the settings, top right corner

![Screenshot 2024-02-17 202133.png](https://community.atlassian.com/t5/image/serverpage/image-id/307059i6C52CF363B7DEA6C/image-size/large?v=v2&px=999 "Screenshot 2024-02-17 202133.png")


Tags: data-center

jira-service-management

jira-service-management-data-center
Add an external colleague to an existing JSM project
Asked by Aimee Slade:

Hello!   

We recently created a Hiring Requests project within JSM. We work with an outside recruiter that we'd like to grant access to this project. She will need to be able to view attachments, submitted forms, and comments (not internal notes that agents see).

What is the best way to add her to the project with view/comment access only (not as an agent that would take up a license seat)? Her email domain is different since she is a contractor.

Thanks for your help.


Answers:
author: Mikael Sandberg
body: The easiest way would be to add her as a request participants, she would then be able to view requests from the portal the same way the reporter does. This gives her access to view and comment on the request without seeing internal notes. This can be done using an automation that is triggered when the request is created.


author: Joseph Chung Yin
body: [@Aimee Slade](/t5/user/viewprofilepage/user-id/5281369) -

I agreed with [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) suggested. The user will just use the portal UI to access those issues and he/she is just treated as a JSM customers (no paid agent license is required).

Here are the reference link on Automation for Jira where you can use it to establish the automation rule as menttioned by Mikael - <https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to notify requester if he doesn't reply?
Asked by Daniel Serodio:

Many ticket systems offer a feature where, after 1 business day in a "Waiting for Customer Feedback" state, an email reminds them the ticket will be closed automatically after another business day unless they respond. How can I achieve this with JSM Automation?


Answers:
author: Mikael Sandberg
body: Hi [@Daniel Serodio](/t5/user/viewprofilepage/user-id/5380116),

Welcome to Atlassian Community!

If you go to the Automation templates you will see a rule called Resolved issues due to inactivity that you can use as a start. That automation will add a comment on the request if it has stayed x number of days in the specified status and close out the request. In your case you would have two rules, the first one that adds the comment after x number or days and the second that would close the request after x+ days.

comments: author: Daniel Serodio
body: Thanks a lot [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579), this is a great start.  

Is it possible to consider only working days? The example I found in the template library uses a \`status = "Waiting for customer" and updated \< -5d\` JQL query, which effectively skips Saturdays and Sundays, but I'd like to notify the customer if he hasn't replied in the last 2 days, and avoid sending notifications during the weekend.


author: Mikael Sandberg
body: It can be done, but it would make the automation a bit more complicated. You would have to use the [date/time](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/) smart values to figure out if the last update was on a business day, and then diff that against now. Then change the schedule to only run on Mon-Fri to guarantee that now is on a business day.


author: Joseph Chung Yin
body: [@Daniel Serodio](/t5/user/viewprofilepage/user-id/5380116) -

Welcome to the community. In addition to what [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) stated, you can also established the "Scheduled" trigger event to be executed via a CORN setup as an automation rule setup where you can send out custom email action.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: automation

cloud

jira-service-management

jira-service-management-cloud