youngmon/atlassian-qna huggingface dataset:
Create read only access to JIRA tickets
Asked by Christophe:

Hello,  
I created a group to place viewers from our marketing service.  
When I add user, I can only add user and administrator.  
At our IT service, every body is user, and create tickets.  
Our marketing must only be viewer of tickets.  
How to do so ?


Answers:
author: Vicknesh Shanmugam
body: Hi Christope.

To grant read-only permission to specific user, you may do this:

1. Create a group called "marketing" in your Atlassian Cloud. Relevant article here: <https://support.atlassian.com/jira-cloud-administration/docs/create-and-update-groups/>

2. Add your marketing users to the marketing group.

3. Ensure that the users in marketing group does not belong to other groups that has additional access.

4. Grant marketing group product access by following "To give users in a group access to multiple products" instruction in <https://support.atlassian.com/user-management/docs/give-users-access-to-products/>.

5. Edit the permission scheme used by the affected project. Provide "Browse Project" permission to the marketing group. You may read more about the permissions in permission scheme here: <https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/>

Regards,

Vicknesh (ServiceRocket)


Tags: cloud

jira-cloud

jira-software
Users get an download fail error when exporting project data from Jira
Asked by Michael Smith:

Users get an download fail error when exporting project data from Jira.

Failed - Network Error

Any luck on potentially fixing this? I've tried other browser and still get the same issue. Others on my team are able to export.


Answers:
author: Prachi Bolar
body: Hi [@Michael Smith](/t5/user/viewprofilepage/user-id/5589947) ,

Welcome to the community :)

I understand users are trying to export issues from a project and get the error.

The article: <https://support.atlassian.com/automation/kb/how-to-export-issues-from-jira-cloud-in-csv-format/>

Could you please elaborate on the steps they have taken and or are they following the same steps mentioned in the above article?

Also please check and remove any files in the download folder that contain the name of the extract being performed in Jira.

Also it could be possible if there is a custom field that is not being in all projects issues you are exporting or any firewall in your network.

Currently, we don't have any issues that should restrict this.

I everything is fine and still there is an error, request you to reach : <https://support.atlassian.com/> so that we can further investigate in your instance directly

Thank You,

Prachi


Tags: data-center

jira-data-center
Is there a limit to the number of Permission Schemes we are allowed in our Cloud instance?
Asked by Richard Kiroy:

In order to secure our Company Managed Projects from people who are not participants it appears we need a separate permission scheme for each. From within each scheme we control who has the permission to Browse to the project. My question is whether or not there is a limitation to the total number of Permission schemes in our instance. To simplify my question; if we had 1000 projects (We wont) could we have 1000 permission schemes, one for each project?


Answers:
author: Vicknesh Shanmugam
body: Hi Richard.

Technically there's no limit to the number of schemes that you can have in your Jira.

Regards,

Vicknesh (ServiceRocket)

comments: author: Richard Kiroy
body: Thank you for the answer.


Tags: cloud

jira-cloud
Billable hours always 0
Asked by Bea Dobbelaire:

![Schermafbeelding 2024-09-11 om 16.36.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/346861iA7C978DBDCA59223/image-size/large?v=v2&px=999 "Schermafbeelding 2024-09-11 om 16.36.03.png")  

How come my billable hours are always 0, and how can I change that please?

Additionally, how can I change the billable hours for other tickets? Currently, the billable and logged hours are the same, but I'd like to keep the logged hours for the timesheets while changing the billable hours for invoicing.

Many thanks!  
(Still have a lot to learn ;) )


Answers:
author: Valerie Knapp
body: Hi [@Bea Dobbelaire](/t5/user/viewprofilepage/user-id/5377007) , welcome to the Atlassian Community and thanks for your question.

Please check out the documentation for how to log billable hours - <https://help.tempo.io/timesheets/latest/tracking-billable-hours-on-projects>

Basically, it can be related to your permissions, for whether you see the possiblity when you are logged hours to indicate that they should be considered billable or not.

I hope this helps but if you have more questions, please just ask

Cheers


Tags: cloud

jira-cloud

tempo
Creating a single select custom field
Asked by Dd:

Hi,

Is there a clean way to create a custom field of single select and populate the values from a list? Say I have 100 possible values, and I don't want to type them one-by-one.

Thanks

Dd


Answers:
author: Marc - Devoteam
body: Hi [@Dd](/t5/user/viewprofilepage/user-id/5057440)

You can create the field and then use the API to add the options.

See, [api-group-issue-custom-field-options](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-post)


author: Thomas Opiolka
body: Hi Dd,

You might consider using a third-party plugin for the import task. If you only need to import values once, remember that you don't have to keep the plugin installed afterward. One such plugin is "[External Data for Jira Fields](https://marketplace.atlassian.com/apps/1219994/external-data-for-jira-fields?hosting=cloud&tab=overview)," which allows you to use a [CSV file](https://documentation.codefortynine.com/external-data-for-jira-fields/file) or any JSON file as a data source. With the "[Field Option Sync](https://documentation.codefortynine.com/external-data-for-jira-fields/field-options-sync)" configuration, you can sync values from the CSV into a native Jira select-list field either once or continuously if the file changes often.

After uninstalling the app, the field options synced will remain intact, making it technically a one-time import. I should disclose that I am involved with the vendor of this app.

I hope this helps.

Thomas


author: Robert DaSilva - Adaptavist
body: [@Dd](/t5/user/viewprofilepage/user-id/5057440) Unfortunately creating custom fields requires that you type out each option individually.

One alternate way to accomplish this may be to use the Assets feature in Jira Service Management Premium. This feature allows you to import data from a CSV, and apply that to an Object Scheme inside of Assets itself. Then, you can create a new Assets Custom FIeld, and reference the specific Object you imported your many options to.

The field will be a little bit more complex to work with, as you will need to use Jira's Asset Query Language (AQL) in addition to JQL for searches, but it does allow for importing a large amount of data all at once.


Tags: cloud

jira-cloud
Why I can't see the automation applied on JIra tasks?
Asked by Sana Usman:

I created an automation, I have checked and rechecked, I m sure that I have done it correctly as I have been doing it previously as well. But the automation is not being applied. what could be the possible reason?


Answers:
author: Bill Sheboy
body: Hi [@Sana Usman](/t5/user/viewprofilepage/user-id/5589920) -- Welcome to the Atlassian Community!

First thing, there is an open incident for automation rules not running when expected (or appearing as missing): <https://jira-software.status.atlassian.com/>

Please follow that incident to see progress / status.

In the meantime...For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Kind regards,  
Bill


author: Manoj Gangwar
body: Hi [@Sana Usman](/t5/user/viewprofilepage/user-id/5589920) ,

Welcome to the Atlassian Community!

You can check the automation rule audit logs or you can share the screenshot of the automation rule along with the audit logs to check this issue.


author: Lucas Barcat
body: Hi Sana,

Check the common reasons: incorrect automation rule configuration, scope of the rule, permission issues, rule execution limit, rule conditions not met, disabled automation and rule audit.


Tags: cloud

jira-cloud
How do I mark a task as resolved?
Asked by Dario:

Hello,

I'm having difficulty understanding where the system indicates that a task has been resolved. As shown in the attached screenshot, there are several tasks marked as completed, but their status still shows as unresolved.

Could you please clarify where I should make adjustments or what steps I need to follow to resolve these tasks properly?

Thank you for your help!  

![Screenshot 2024-09-11 152251.png](/t5/image/serverpage/image-id/346839iD67E0656D5B3F06D/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 152251.png")


Answers:
author: Sanam Malleswari
body: Hi [@Dario](/t5/user/viewprofilepage/user-id/2638184) ,  

Add **Update issue field** post function to the DONE transition in the workflow.  

set the value as resolved.  

whenever issue passed through this transition and it will update the resolution field value to resolved.  

<br />


author: Mikael Sandberg
body: Hi [@Dario](/t5/user/viewprofilepage/user-id/2638184),

Welcome to Atlassian Community!

Jira is only consider issues that have their resolution set to be completed. You can check out the [best practices for using the resolution field](https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html). Normally you either set the resolution as part of a post function that moves the issue to a done status, or you have a screen associated with that transition so that the user can choose the resolution. In your case what you can do is create an automation that sets the resolution and is a scheduled rule with a JQL like this:

status = Done AND resolution = Unresolved

Because it is a scheduled one you can trigger it right after it has been created.


author: Neil Fletcher
body: Hi [@Dario](/t5/user/viewprofilepage/user-id/2638184)

I had a similar problem - solved it by opening the workflow and adding a post function to update the Resolution when transitioning to DONE

Info here re. the workflow post function - <https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/>   

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/346849iE91D1CB6B9711B48/image-size/large?v=v2&px=999 "3.png")


author: Dario
body: Thank you all for the helpful suggestions.

Each of you provided essential input to reach a complete solution:

* Ensuring that completed tasks are automatically marked as resolved
* Updating all previously completed tasks that were still marked as unresolved

Have a great day, everyone! ?


Tags: cloud

jira-cloud
Utilizing Custom Fields with Lookup Tables for Automation
Asked by Alex Galler:

Hi! I feel like I am missing something very obvious but have hit a wall so I thought it would be good to ask the community. I am trying to create automation that uses Jira Account ID's (**key** for the look up table) and our Slack User ID's (**value** for the look up table). Everything is working great until I introduce custom fields into the mix which is the critical thing for the use case I'm trying to solve for.

**Use Case:**Our Technical Writing team needs to notify content reviewers in Slack (our primary means of communication) when documentation is ready for review. We ship quickly and want these reviews to happen relatively quickly which is why the Slack message in important.

![Screenshot 2024-09-11 at 14.18.07.png](/t5/image/serverpage/image-id/346834iA66403623A5565C9/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 14.18.07.png")

When I utilize the Send Slack Message Automation, the following produces the expected result.
> Hello world @alex.galler

```
Hello world {{SlackName.get(issue.assignee)}}

```

If I attempt to use a custom field from our project instead of a system field, the message doesn't come through as I'd expect to see (the value just comes through as null). I've tried loads of different combinations but still no dice.

```
Hello world {{SlackName.get(issue.Primary Content Reviewer)}}

Hello world {{SlackName.get(issue."Primary Content Reviewer")}}

Hello world {{SlackName.get(issue.Primary Content Reviewer.accountId)}}

Hello world {{SlackName.get(issue."Primary Content Reviewer".accountId)}}

Hello world {{SlackName.get(issue.cf[123456].accountId)}}

etc
```

Here is a screenshot of the automation workflow I am using for testing purposes:

![Screenshot 2024-09-11 at 14.28.55.png](/t5/image/serverpage/image-id/346840i23398DE75FA91B81/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 14.28.55.png")

Would appreciate any help! Thank you!


Answers:
author: Robert DaSilva - Adaptavist
body: Hi [@Alex Galler](/t5/user/viewprofilepage/user-id/5486557)

I think the best course to solve this is to add an Action step to create a new Variable to hold the Account ID for the custom field you're interested in.

Once you do that, you can reference that new variable (which will look like any other Smart Value) in the Slack Send Message action.

![Screenshot 2024-09-11 at 10.38.26?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346862iE6E1B0834B38F4A7/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 10.38.26?AM.png")

comments: author: Alex Galler
body: Hi [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541)

That worked! I also referenced an answer from a different thread as well to help me figure it out.

<https://community.atlassian.com/t5/Jira-questions/Referencing-to-a-lookup-table-key-with-smart-values/qaq-p/2719580>

Thank you for the help!


Tags: cloud

jira-cloud
Report for client in UI
Asked by Somnath Raveenthiran:

Is it possible to give permission for clients to get report from this UI? if so let me know the steps to enable it![UI.JPG](/t5/image/serverpage/image-id/346830i81DE90DAE11BD461/image-size/large?v=v2&px=999 "UI.JPG")


Answers:
author: Nikola Perisic
body: Hello [@Somnath Raveenthiran](/t5/user/viewprofilepage/user-id/4931085) , directly no. You would have to add them as request participants for each of these requests so they can receive notifications about the changes. Are these clients within your organisation? If yes, then you can grant them Customer licenses which are free of charge. If they are not, but they still need to get notified, you need to go to your project settings \> Customer permissions \> Update the customer access settings \> Portal access (Allow customers to create requests and check the box where they are not needed to login).

comments: author: Somnath Raveenthiran
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) Thank you , but this solution will not work for us


author: Nikola Perisic
body: Also, [@Somnath Raveenthiran](/t5/user/viewprofilepage/user-id/4931085) it was stated in this article as well that the direct export is not possible:

<https://community.atlassian.com/t5/Jira-Service-Management/Can-we-export-request-type-from-Jira-Service-Management-Cloud/qaq-p/2665505>

Ultimate Request Explorer (JSM Cloud) application has this functionality but it's a paid application.


author: Marc - Devoteam
body: Hi [@Somnath Raveenthiran](/t5/user/viewprofilepage/user-id/4931085)

This basically is a report.

It's showing al open issues from client X.

What is the additional requirement you have?

This view can be exported.

comments: author: Somnath Raveenthiran
body: How it can be exported?


Tags: cloud

jira-cloud
External User management
Asked by Rucha Auti:

Greeting everyone,  
I am adding external users (client) to manage the tasks in team managed and company managed projects.  
while approving external user's request , there are two type of access and the role is Basic  

1. Has access on site
2. JIRA

External user shall be able to see only projects in which they are added.  
I am giving them (i) access they are not able to see the projects, if I give then (ii) access they are able to see the other project in which they are not added.  
how to restrict user access as per the project, they shall be able to see the project in which they are added  
Would appreciate your response


Answers:
author: Neil Fletcher
body: Hi [@Rucha Auti](/t5/user/viewprofilepage/user-id/1920243)   

Here's how I handle it... I mostly use groups  

Open <https://admin.atlassian.com/> - got to Directory --\> Groups

For external users, I have 2 groups, 1 for access to the product and 1 for access to projects, where access = None

The **product** access group is;  
jira-software-guests-\<my Jira org name\>

The **project** access group can be something like:  
jira-software-guests-\<my Jira org name\>-\<external users company name\>

Add the external user to both groups

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/346825i422C482B63BF98F0/image-size/large?v=v2&px=999 "1.png")

Then on the Jira project - Project Settings --\> People, add the group:  
jira-software-guests-\<my Jira org name\>-\<external users company name\>

Make sure the product access group is not added on the project  

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/346828i2E23C9A7AD0C9231/image-size/large?v=v2&px=999 "2.png")

This will give them access to Jira and then only the individual projects you choose


author: Marc - Devoteam
body: Hi [@Rucha Auti](/t5/user/viewprofilepage/user-id/1920243)

This is related to the permission schemes used on company managed projects or based on the open or private setting on team managed projects

If the users should no see some team managed projects, set those projects on private, make sure the required internal users do have access.

If the user need to see som company managed projects, create a new permission scheme where only the group of internal users has browse permissions and associate this permission scheme to all project that should not be visible to the customers.


Tags: cloud

jira-cloud
Versions end with a zero don't appear in versions panel
Asked by Iris Gal:

Hi  
We have versions with the regular format of x.y.z (e.g. 2.11.3).  
However, all versions that end with a zero (e.g. 2.20.0, 2.13.0) don't appear in the version panel of the backlog

![jira versions.png](https://community.atlassian.com/t5/image/serverpage/image-id/346818i9371D3A10B6F7291/image-size/large?v=v2&px=999 "jira versions.png")


Answers:
author: Marc - Devoteam
body: Hi [@Iris Gal](/t5/user/viewprofilepage/user-id/4444744)

I can't replicate this.

Any version I create is on the backlog, unless the version is released.

Are the missing versions released or archived?

comments: author: Iris Gal
body: Hi Marc, and thanks for replying.  
All the versions I expect to see in the panel are not released.

As you can see in the pic, versions that end with any other digit are displayed. Only the ones that end with a 0 don't. It is quite funny.  

Is there a limitation to the # of versions that can appear in the version panel?


author: Marc - Devoteam
body: Hi [@Iris Gal](/t5/user/viewprofilepage/user-id/4444744)

Not that I'm aware off, I have seen boards with over a 100 versions (unreleased).

You could raise this at Atlassian Support.


Tags: cloud

jira-cloud
Question to Atlassian - Add ability to Sort Custom fields by Type
Asked by Apryl Harris:

Atlassian - is there any reason why the ability to sort Jira Cloud's Custom fields by Type column does not exist? All the other columns - Name, Screens and contexts, Projects, and Last used are sortable.  

If at all possible, can you please add the ability to sort the Type column? It would make field searches a lot more efficient for Jira Admin customers.  

Thank you.


Answers:
author: Manoj Gangwar
body: Hi [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328) ,

You can vote on the suggestion below as this feature is unavailable in Jira Cloud.

<https://jira.atlassian.com/browse/JRACLOUD-64995>

comments: author: Apryl Harris
body: thank you. i did vote and am a Watcher on this issue now.


Tags: cloud

jira-cloud
Add a custom field with value dependent on the values of another default field
Asked by VT Jira:

I want to add a custom field with a value dependent on the values of another default field.  
Example: We have the default fields for estimation like Story points and Original Estimates, Now I want to create a new custom field say QA estimates, this field is 10% of the value of the original estimates.   

I have the admin access for the product.  

How I can do that?


Answers:
author: Kishan Sharma
body: Hi [@VT Jira](/t5/user/viewprofilepage/user-id/5589783)

Welcome to the Atlassian Community!  

You can use **Automation for Jira** for this use case. Since you have admin access, you can take below steps.

1. **Go to Automation:**

   * Navigate to **Jira Settings** \> **System** \> **Automation rules** (or Project settings if you want it at the project level).
2. **Create a New Rule:**

   * Click on **Create Rule**.
3. **Trigger: Field Value Changed**

   * Set the trigger to be when the **Original Estimate** field changes.
   * Choose **Field Value Changed** as the trigger.
   * Select **Original Estimate** as the field to monitor.
4. **Condition: Issue Type (Optional)**

   * If you only want to apply this rule to specific issue types (like Stories), add a condition to check for the issue type.
5. **Action: Edit Issue Fields**

   * Add an **Action** : **Edit Issue Fields**.
   * Select the custom field you created (e.g., **QA Estimates** ) in the **Field** drop-down.
   * Set the value to be 10% of the **Original Estimate** . You can use smart values for this:  
     `{{issue.timetracking.originalEstimateSeconds}} * 0.1`
6. **Save and Publish the Rule:**

   * Save the rule, name it appropriately (e.g., "Populate QA Estimates"), and turn it on.

comments: author: VT Jira
body: Thank you so much [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) , it really helped me a lot. I was able to add the automation.  

One more query here:  
Like I am adding **QA Estimates and PM Estimates (Two custom fields).** I also want to create and update a third custom field with the sum of the QA Estimates and PM Estimates. Can we do this using the automation as I was not able to find the exact for this?  

I have used {{issue.Story Points}} \* 0.15 to update the **QA Estimates** and PM**Estimates** fields.  

Please suggest.


author: VT Jira
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) I have sorted it out. Thanks again for your detailed explanation.


author: Kishan Sharma
body: Glad to help [@VT Jira](/t5/user/viewprofilepage/user-id/5589783) !


author: Marc - Devoteam
body: Hi [@VT Jira](/t5/user/viewprofilepage/user-id/5589783)

What have you tried already?

Look at how to use automation with smart values on calculations.

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/>

comments: author: VT Jira
body: Thank you [@mar](/t5/user/viewprofilepage/user-id/3326930) , I have tried the smart values on calculations and it helped me a lot.  


Tags: cloud

custom-field

default

dependency

jira-cloud
Release Approvers
Asked by Gregory Bratushev:

Releases now have Approvers, but I don't understand where I can see the history of their work, i.e. at what time confirmations were set by them?


Answers:
author: Marc - Devoteam
body: Hi [@Gregory Bratushev](/t5/user/viewprofilepage/user-id/5589781)

I can see this as well.

I haven't seen any notification on this, might be published unintentionally by Atlassian.

I suggest to raise a Support Issue on the topic.


author: Gregory Bratushev
body: Hm, Turns out I'm not the only one who needs it. <https://jira.atlassian.com/browse/JSWCLOUD-25962>. So, I'm waiting )))))


Tags: cloud

jira-cloud