SourceTree Spinner is spinning forever
Asked by Marcel Dutt:

Just yesterday I thought it's a good day to install the latest version of SourceTree. Fortunately I didn't listen to the message popping up on startup that I should uninstall my older versions...

The reason for this is that the spinner on the left-hand side where there should be a tree view of the current repo is never finishing spinning. This happens on a quite big repo (current size: 1.86GB; due to binaries being stored in there; something we wanna change in the future but didn't have time for just yet). Smaller repos seem to work fine.

![screenshot_spinner_eternally.png](/t5/image/serverpage/image-id/1117i8C37A0445AD4908C/image-size/large?v=v2&px=999 "screenshot_spinner_eternally.png")

Can anyone suggest a workaround to get it going? For now im falling back to version 1.9. But since there has been issued a security advisory by Atlassian I would like to update to the latest version ASAP.

What I've tried so far is to clean out the C:\\Users\\%USER%\\AppData\\Local\\Atlassian\\SourceTree folder but there was no improvement achieved with that.


Answers:
author: pepbr
body: It seems I can't post anything stating the problem still persists. I keep getting the "You may have recently posted the same thing elsewhere on the community. Update your text, or wait before reposting." message. I have changed this post for several times until success.

It seems the workaround is the definitive solution after all. What a great support team you guys have.


author: Ana Retamal
body: Hi Marcel, you can try [Wiping SourceTree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html), uninstall the current version and install it again. Let me know if this worked for you!

Regards,

Ana

comments: author: Marcel Dutt
body: Hi Ana!

Unfortunately this didn't resolve the issue. Do you have any further advice?

Best regards  
Marcel


author: Ana Retamal
body: Hi Marcel, there was another user with a similar issue, he removed his repo from SourceTree and cloned it again and it started working. You can see his response [here](https://community.atlassian.com/t5/SourceTree-questions/Sourcetree-2-Win-can-t-load-left-panel-branches-etc-for-repo/qaq-p/586897/comment-id/14527#M14527).

Did this work for you?

Cheers :)

Ana


author: Marcel Dutt
body: That is merely a workaround - and not a good one I have to say. I have local branches that I cannot throw away just like that. Also my stashes will be lost. This is rather a last resort thing. I will do so eventually if I'm forced to. Nevertheless I would highly appreciate if you could pass this problem on to the developer team so they can look into it so that bug can be fixed in future releases.


author: Jacob Lilly
body: I'm having the exact same issue as Marcel. In the mean time I've reinstalled 1.9 but would appreciate an actual fix since, as Marcel documents very well, wiping a repo is not really as easy as simply deleting a few folders :)


author: Ana Retamal
body: Hi! Indeed, that was a workaround whilst the actual fix gets rolled out. I already informed the developers about it, as I mentioned in the other thread :)

Best regards,

Ana


author: Antonis Filippidis
body: Same problem here. Spinner is spinning forever. Repo has a lot of local branches and some stashes, so I reverted back to 1.9 .


author: Wade Ledbetter
body: Same problem here. I posted another question on this before I saw this post.


author: Jarek Plonski
body: Same problem here - 4 years later :). Atlassian - great company as always


author: Ernani Groff Moura
body: Same problem here


author: pepbr
body: Same problem here. It seems the workaround is the definitive solution after all. What a great support team you guys have.


author: Andrey Rudenko
body: Same here...


Tags: windows