youngmon/atlassian-qna huggingface dataset:
page connet problem
Asked by ???:

[\[???\] Ambient Collection ?? ?? (???) - Alloso - Confluence (atlassian.net)](https://fursys.atlassian.net/wiki/spaces/ALLSO/pages/edit-v2/1131319758)  

that page do not work

problem code : en0uu0


Answers:
author: Ollie Guan
body: Hi [@???](/t5/user/viewprofilepage/user-id/5512257) ,

Atlassian reported the related failure a few hours ago. It has been restored now. Please pay attention to Atlassian's status page hub

<https://confluence.status.atlassian.com/>
> Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.  
> Posted <var data-var="num">3</var> hours ago. Jun <var data-var="date">04</var>, <var data-var="year">2024</var> - <var data-var="time">00:34</var> UTC


Tags: confluence-unknown-hosting-type

unknown-hosting-type
JIRA down and cannot submit support ticket
Asked by Kevin Wilson:

Anyone else having issues, about a half hour ago, we started to experience issues in the middle of our sprint planning. The Backlog view say "Something's gone wrong." And the Developer console for the browser indicates a 504 error is occurring.

I attempted to file a support ticket, but that also says something went wrong.


Answers:
author: Jessica
body: Hi [@Kevin Wilson](/t5/user/viewprofilepage/user-id/5512214)

We had an incident yesterday that affected some Cloud customers with similar errors to yours.

It was updated on our status page: <https://jira-software.status.atlassian.com/> and <https://confluence.status.atlassian.com/>

It should have been resolved already. Please let us know if you are still seeing any issues, and we will be taking a look at it.

Regards,  
Jessica


author: Fadoua
body: Hi [@Kevin Wilson](/t5/user/viewprofilepage/user-id/5512214)

Welcome to the Atlassian Community!

There was a problem reported earlier by other people . Please give it a try

Best,

Fadoua


Tags: cloud

confluence-cloud

jira-cloud
Confluence Copy Error
Asked by Joseph T Doll:

I am unable to copy a confluence article in one of my spaces.

When I attempted to copy an article, I got an en0uu0 error.

Does anyone know how to resolve this error?

![Screenshot 2024-06-03 165915.png](https://community.atlassian.com/t5/image/serverpage/image-id/327670i288280D4099CDA9E/image-size/large?v=v2&px=999 "Screenshot 2024-06-03 165915.png")


Answers:
author: Patrick Norris
body: It's working as expected now on my end. Hope you're seeing the same results.

comments: author: Joseph T Doll
body: It is working now on my end.


author: ???(Jeffrey)/??? Unit/Dreamus
body: same here


author: Patrick Norris
body: I'm having the exact same issue today. You're not alone.

comments: author: Juhyeong Kim
body: Me too


author: Patrick Norris
body: I've submitted a ticket to Atlassian support.


Tags: cloud

confluence-cloud
Stuck with importing a single Google doc into Confluence Cloud
Asked by Stephen Kairys:

Hello!

I'm having difficulty importing a single Google Doc into Confluence.

Per this article, it refers to an IMPORT button after I click "Create". But I see no such button.

[Import external documents \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/)

What am I missing? Pls advise with screenshot if appropriate.

Thanks!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Do you get a new right-side panel after you hit create? If so, the Import is a menu, not a button on the top of that panel.

![import_menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/327641i71463AF3277976BE/image-size/large?v=v2&px=999 "import_menu.png")

comments: author: Stephen Kairys
body: Thank you. I was able to get to that screen. But ran into an error when importing, which is a separate issue.


author: Stephen Kairys
body: Update-

I'm no longer going with the import wizard, at least for now, so no further help needed.

Thanks.


author: Kristian Klima
body: Hi [@Stephen Kairys](/t5/user/viewprofilepage/user-id/544726)

Speaking from experience, the fastest and least stressing way to get a Google Doc (or a MS Word doc) into Confluence is the good old fashioned copy/paste.

comments: author: Stephen Kairys
body: Perhaps, but I had some issues with images (screenshots) not coming over correctly.


author: Kristian Klima
body: Yes, images are always an issue - in any migration, unless you have a dedicated conversion tool (and even then you need to do a sanity check).


Tags: cloud

confluence-cloud

google

google-drive

import
How do I submit Support ticket?
Asked by Stephen Kairys:

Hi, is there an email address (or URL) I can use to contact Confluence Support regarding a problem I'm experiencing?

Thank you.


Answers:
author: Robert Wen_ReleaseTEAM_
body: Here's the URL:

<https://support.atlassian.com/contact/#/>


Tags: atlassian-support

cloud

confluence-cloud

support
Is there a way to prevent duplicate attachments on pages?
Asked by Byron D Aguilar:

I want to prevent duplicate attachments from being uploaded to the space such that the existing attachment is updated and there is a "source of truth". I also don't see a way to link an attachment from a different page easily (I thought this feature was here in the non-cloud version).


Answers:
author: Barbara Szczesniak
body: [@Byron D Aguilar](/t5/user/viewprofilepage/user-id/5512029) Welcome to the Atlassian Community.

With regard to linking to an attachment from another page:

1. In View mode on the page containing the attachment, select**... \> Attachments \> Files** to open the Attachments page.
2. On the file of interest, right-click the link in the **Name** column and select **Copy link**.
3. Insert the link in the desired page.


author: Anas Ibrahim
body: I think there is no way to check duplicate attachments in Confluence, you need to use a plugin for that.


Tags: cloud

confluence-cloud
Can I deep-link into the content of an app running in an iFrame?
Asked by Sauyet, Scott D:

I have an app running on another server. I can show it in an iFrame inside a Confluence page with no problem, but this is a single-page-app, with \`#/\` routing. Is there a way to link further in?

When I set the URL to

[https://myapp.whatever/#/pages/foo](https://myapp.whatever/#/page/foo)

I am getting the root

<https://myapp.whatever/>

and would have to navigate to \`#/pages/foo\` from there. Is there a way to link deeper?


Answers:
author: Sauyet, Scott D
body: Still hoping someone can answer this, even if it's a "No, that's impossible".


author: Sauyet, Scott D
body: Ping! Anyone have a suggestion?


Tags: cloud

confluence-cloud

iframe
createdContent smartvalue in Confluence Automation?
Asked by David Foote:

Hi all,

I'm using Confluence automation to copy a page from one space to another. However, I would really like to be able to get the page id of the newly created page.

In Jira automation, I'd be able to use a smartvalue like {{createdIssue}} to get something like that.

Does Confluence automation have a similar smartvalue?


Answers:
author: David Foote
body: I found the answer to this!

It seems that after the copy action completes, the context for all of the {{content}} smartvalues is shifted to reference the newly created page.

I.E, at the beginning of the automation, {{content.id}} returns the ID of the page that the automation triggered on.

After the copy action, {{content.id}} returns the ID of the newly created page.

*This is different from how Jira automation works! There, you remain in the same context as the issue you started with; hence the need for the {{createdIssue}} values to get access to the data on the newly created issue.*


Tags: automation

cloud

confluence-cloud
JQL query to filter issues commented by any particular user
Asked by Revathi R K:

I need to get the JQL query to filter issues commented by any particular user in Jira cloud.

We dont have scriptrunner plugin installed so could not use IssueFunction.

Thanks.


Answers:
author: Trudy Claspill
body: Hello [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505)

Welcome to the Atlassian community.

Jira does not natively support filtering issue based on comment authors. To satisfy that requirement you will have to use a third party app. Are you willing to consider acquisition of an app to satisfy your requirement?


author: Hannes Obweger - JXL for Jira
body: Hi [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505)

if you're open to solutions from the Atlassian Marketplace, this would be easy to do using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2789560).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a long list of so-called *smart columns* that aren't natively available, including *all commenters*.

This is how it looks in action:

![all-commenters.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344104iC062E27E73A8B26B/image-size/large?v=v2&px=999 "all-commenters.gif")

As you can see above, you can easily sort and filter by your smart columns, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Once you've narrowed down your list of issues, you can work on your issues directly in JXL, trigger various operations in Jira, or export your issues with just one click.

Any questions just let me know,

Best,

Hannes


author: Prosper Agwegiokhe
body: Hi [@Revathi R K](/t5/user/viewprofilepage/user-id/5571505) ,

I'm Prosper, a support engineer at Appfire, and I'm here to help you.

The app I work for, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use the query below to find all issues commented by a particular user:

```

commentedByUser = "{user's name}"
```

<br />

You can see more information about this query [here](https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209943/Comments+JQL+Functions), and please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.

We'll be happy to help you!

Best regards,  
Prosper.


Tags: cloud

jira-cloud
Why are my issues not showing up on my newly created Kanban board from a filter?
Asked by Danno:

I seem to have forgotten something about creating Kanban boards in projects. I was working in my sandbox where I created a filter which returns my results as expected. I created a board from a filter and applied the filter. None of the issues show up on the Kanban board. All of the columns have a mapped Status. I am the Org and Site Admin and have checked permissions. I have no idea what is wrong. I thought it was sandbox related so I repeated the process in our live environment and got the same results. No issues on the newly created board.


Answers:
author: Danno
body: Update: I was unaware that when you create a new board from a filter, it appears that Jira decides to add its own sub-filter which was causing the issue. Would someone from Atlassian or somebody who knows why they did this please explain it to me? Intuitively (to me at least) I would expect my board to use the filter I specified and not add to it without asking me if I would like to do so.

I will leave this unanswered for a while to gather anybody else's input for the good of the whole.

comments: author: Trudy Claspill
body: For as far back as the 201x's in the Server/DC version of Jira Kanban boards always came with a subquery added by default, to screen out the issues with a Fix Version value of a version that has been Released.

The same exists in Jira Cloud kanban boards.

If that is the sub-filter to which you are referring, that is not new functionality.

With Kanban boards one of the methods to "clear" the Done column is to create a version for the issues therein and Release that version. Hence the design to hide issues in a Released version.

Beyond that I can't offer insights into why they decided to implement that functionality for clearing done and hiding "released" issues.


author: Danno
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) thank you for responding with the historical info. but I beg to differ on your statement about the sub-filter having the automatically added:

"fixVersion in unreleasedVersions() OR fixVersion is EMPTY"

not being new functionality in the Cloud.

I've only recently had the pleasure of having to work on DC/Server projects and didn't have to create any new boards there. I don't know when the sub-filter above was added to the Cloud but it certainly wasn't something I remember having to contend with in the past.

I can appreciate the intent to clear the Done column as you described but I don't see the use if you are not doing software development with version releases or control, it doesn't make sense to have it. The Done column in Cloud clears old completed tickets automatically without it. The sub-filter hid everything in my case.


author: Trudy Claspill
body: The automated addition of the subfilter to Kanban boards for Company Managed projects and boards created from saved filters has been present since I started working daily with Jira Cloud in 2022.


Tags: cloud

jira-cloud

sandbox
API Pass Into Multi-User Picker Field
Asked by Mathew Lederman:

Can somebody help me with the below API call? Pretty sure it's just a formatting issue but I can't figure out the appropriate format. I'm getting the following error:

"Field with id 'customfield_40197' named 'Request Participants.' has these errors : expected Object"

customField_40197 is a multi-user picker field. I don't believe the issue is email over accountID because 20533 is a single-user picker field and it accepts email just fine as does raiseOnBehalfOf.

*** ** * ** ***

{  
"raiseOnBehalfOf":"surajan@corelogic.com",  
"serviceDeskId":"12",  
"requestTypeId":"496",  
"requestFieldValues": {  
"customfield_40197":\["kchary@corelogic.com"\],  
"summary":"Terminate a user - nkinitestapi@corelogic.com",  
"customfield_20533":"nkinitestapi@corelogic.com",  
"customfield_20569":"2018-03-29"  
}  
}

*** ** * ** ***

Thanks,  
Mathew


Answers:
author: Florian Bonniec
body: Hi [@Mathew Lederman](/t5/user/viewprofilepage/user-id/4428557)

Have you try the following format ?

> {  
> "fields": {  
> "customfield_40197": \[  
> {"accountId": "\<ACCOUNTID\>"}  
> \]  
> }  
> }

or

{  
"fields": {  
"customfield_40197": \[  
{"emailAddress": "kchary@corelogic.com"}  
\]  
}  
}

Regards

comments: author: Mathew Lederman
body: [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) the corrected format with accountId worked. Unfortunately email address does not because apparently Atlassian doesn't want anybody using their API ... sorry VERY frustrated with the significant nose-dive our instance is taking as we migrate from Datacenter to the Cloud version.

Do you have any ideas/suggestions for getting email address to work with this call so our support teams don't have to double their effort to support a globally recognized unique identifier such as email address? It works for single-user picker fields and other custom fields, just not multi-user picker.

Thanks again,

Mathew


Tags: cloud

jira-service-management

jira-service-management-cloud
How to export Parent Link ?
Asked by Ushna Sarfaraz:

I am exporting Parent as Epic Link and Parent Link refers to Parent, but it is exporting a Id without any reference of board it belongs.   
Above SS is export value and below SS is Jira Issue Filter value. And I want the same as Jira Filter.   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342753i501FEFC1513975E5/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342756i262B38FBD0ED7662/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Aron Gombas _Midori_
body: Try the Better Exporter app! It does supports "Epic link" and it even makes its format configurable if you have to (probably you will not).

See: [https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview)

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


author: Mohanraj Thangamuthu
body: Hello, Good day. We still have "Epic link" field in .csv file export method.

![Screenshot 2024-08-21 at 2.23.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342952i84BAE71018F7D198/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 2.23.59?PM.png")

Also please refer to the following link : <https://community.atlassian.com/t5/Jira-Service-Management/Include-Parent-Key-in-Query-Jira-Cloud/qaq-p/2098128>


Tags: cloud

jira-cloud
Why doesn't Parent Link Value work in Related Issues JQL Condition
Asked by Jeff Gordon:

I have an automation rule that should transition an Epic's parent Initiative when the Epic transitions and the parent Initiative hasn't already transitioned out of its initial status (New).

The conditions are shown below followed by the output I am getting. I don't understand how the Parent Link value is there when using the log action but not when using it in a related issue JQL condition. I must be missing something here...

![Conditions.png](/t5/image/serverpage/image-id/342748iED6EC2D1847BB5D9/image-size/large?v=v2&px=999 "Conditions.png")

![AuditLog.png](/t5/image/serverpage/image-id/342749iFDDCA2D18DA1EA28/image-size/large?v=v2&px=999 "AuditLog.png")


Answers:
author: Jeff Gordon
body: Thanks Bill (once again!)

I tried a number of things and was able to resolve it with the following

![Solved.png](https://community.atlassian.com/t5/image/serverpage/image-id/342796iA4548633BE92089A/image-size/large?v=v2&px=999 "Solved.png")


author: Bill Sheboy
body: Hi [@Jeff Gordon](/t5/user/viewprofilepage/user-id/4665734)

*First thing, I am using Jira Cloud and not Data Center version, so my suggestions are based on what I know about automation rules. Please test accordingly with your site. With that out of the way...*

The error in the audit log is from the first branch shown on key = {{issue.Parent Link}} and not on the later, second condition you have highlighted. This can be determined as the error does not show the test on "and status = New" which is shown in the highlighted, second condition.

Regardless of that, automation rules return the *default attribute* for structured smart values when only the top-level is specified. For example, {{issue}} resolves to {{issue.key}} in some cases. In other cases, those do not resolve in every rule action / usage.

I wonder if {{issue.Parent Link}} resolves to {{issue.Parent Link.key}} in the write to the audit log action for output but does not in the branch on JQL. The way to test that is to change to this for the JQL:

```
key = {{issue.Parent Link.key}}
```

Kind regards,  
Bill


Tags: automation

data-center

jira-data-center
Jira user wanting to become Jira admin - what courses are available?
Asked by Scott Totman:

I am an experienced JIRA ++user++ now looking to implement it at a new company. I am looking at being able to do things like:

- create new workflows/ work schemes

- create company managed project templates that other PMs can copy for consistency

- generally turn myself into the company JIRA ++admin++

Can anyone suggest free online resources or paid for courses that would cover the kind of things above?


Answers:
author: Fernando Eug?nio da Silva
body: [@Scott Totman](/t5/user/viewprofilepage/user-id/5572494) , Welcome to the Atlassian Community!

I highly recommend browsing Atlassian University: <https://university.atlassian.com/student/catalog>

Atlassian University offers free on-demand courses and guide paths on Jira administration and management of its structure.

Using Atlassian University along with articles/posts on Atlassian Community will definitely help in this journey for those who want to start on the journey of managing Atlassian tools.

comments: author: Scott Totman
body: Hi Fernando, this is incredibly useful! I'll start investigating.


author: Mathew Lederman
body: [@Scott Totman](/t5/user/viewprofilepage/user-id/5572494) as somebody who went through this change myself, my best suggestion is to ask your manager/leader for a new project that could use tracking and build out a project yourself in a free instance. Make it EXACTLY how you want. Custom fields, statuses, workflows (specifically focus on understanding validators and conditions), screens, schemes (there are too many). Then go watch some trainings for best practices and learn from your mistakes.

Then go review about how you can standardize across your environment. For example: you could create fields called 'Insurance Category', 'Phone Category' and 'Customer Category'. Or you could create one field called 'Category' that could be used across all 3 instances (assuming they're in different projects).

[@Fernando Eug?nio da Silva](/t5/user/viewprofilepage/user-id/4606715) gave probably the best link for training, but if you have access to LinkedIn Learning, Udemy, or any of the other educational sites, they all have Jira training.

comments: author: Scott Totman
body: Thanks Mathew, that's great. I've basically started by creating a new template project but someone previously at the company dealt with all the admin settings so when I come to copy the new template project a lot doesn't copy across. Rather than trying to retroengineer I may take a look at starting from scratch.


Tags: cloud

jira-cloud
Unable to update credit card
Asked by Adam Nicol:

Is anyone having issues updating credit card information in the new billing experience? I do not see an option to update billing information.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Adam Nicol](/t5/user/viewprofilepage/user-id/5572443) ?

Visit: [admin.atlassian.com/billing](http://admin.atlassian.com/billing) (you must be the billing administrator to use it).

You can find all of the nuances and details here: [Understand the improved Atlassian billing experience](https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/)

I hope this helps,

-dave

comments: author: Adam Nicol
body: I am a org admin and still do not see it, only the preview option


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing