How to Change the instruction?
Asked by Mar Angelo L_ Tareno:

How can I automatically change the default Instructions field depends on user selection in dropdown?  

I can't find the name of field Instruction on automation edit issue. is there any possible way to onchange it?


Answers:
author: Bruna Silva
body: Hello [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)

Thank you for reaching out to Atlassian Community!

Allow me to share with you that, in Jira Service Management projects, each *[Request type](https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/)* has its own **Instructions** field. To update it, please follow these steps:

* Go to *Project settings* in your service project \> Navigate to *Request types* \> Select the request type you want to customize

The **Instructions** will be displayed when creating a ticket using the **Request type**, as shown in the screenshots below:

* Instructions added to the *Request type form*:

![Community - Request type.png](https://community.atlassian.com/t5/image/serverpage/image-id/338839i038AA4CFFCAD8F65/image-size/large?v=v2&px=999 "Community - Request type.png")

* When creating a ticket via the *customer portal* using the request type:

![Community - Portal.png](https://community.atlassian.com/t5/image/serverpage/image-id/338837i450600F6B75EAC6C/image-size/large?v=v2&px=999 "Community - Portal.png")

* When creating a ticket via the *Create* button found in the [navigation bar](https://support.atlassian.com/jira-software-cloud/docs/navigate-to-your-work/#The-navigation-bar) (only available for licensed users) using the request type:

![Community - Create.png](https://community.atlassian.com/t5/image/serverpage/image-id/338838i1EC4A69CA20A6F62/image-size/large?v=v2&px=999 "Community - Create.png")

Therefore, the **Instructions** will change based on the selected *Request type* when **creating a ticket** , whether through the customer portal or using the *Create button* (available for licensed users).

If you have any other questions regarding this matter, please let us know.

comments: author: Mar Angelo L_ Tareno
body: But I need it to add in automation so I can change on user choosing on custom single select.   

If Custom field change  
then edit Request type own instruction field.  

But I can't add or find the **Request type own instruction field**on edit issue field.

Is there other way to onchange it upon selecting on custom field single select?


author: Bruna Silva
body: Hello Mar,

I would like to clarify a couple of points regarding the *Instructions* field and *Automation rules*:

* The *Instructions* information is visible only ++during++ ticket creation.
* *Automation rules* will run only ++after++ the ticket has been created.

Therefore, it isn't currently possible to use automation to modify the *Instructions* field when creating the ticket. In addition, since the *Instructions* field is tied to the *Request type*, it will only change when a different request type is selected by the user.

However, as a native option, you can use **Forms** under *project settings* in your service project to achieve a similar outcome. Form allows you to use conditional logic to display or hide fields and text based on the user's responses to a previous field.

To create a form, please follow the steps found in the document below:

* [Create or edit a form](https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/)

You can see more details about how to make a section appear conditionally based on the data entered in a previous field in the following document:

* [Add a conditional field to your project using Forms](https://confluence.atlassian.com/jirakb/add-a-conditional-field-to-your-project-using-forms-1188419353.html)

More details about **Forms** can be found in this documentation:

* [Use forms in Jira Service Management](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/)

Please let us know if you have any questions.


author: Sudarsana G
body: Is this in Service Desk or Jira Software could you please provide More information ? Are you using custom fields ?

comments: author: Mar Angelo L_ Tareno
body: I'm not using custom field. here's the I need to change upon requestor choosing a sub category![21.png](https://community.atlassian.com/t5/image/serverpage/image-id/338716i70A9D56897EAF26E/image-size/large?v=v2&px=999 "21.png")


Tags: cloud

jira-service-management

jira-service-management-cloud