Cannot get second computer on same account to work
Asked by jbelin:

it started with that I could not see the team repos for my user. after that I have done numerous things, including deleted and added the user, changed the ssh key for the new computer. Now I cannot even log in in source tree. Attaching some images from different steps in the process. I no longer know what is relevant information. Appreciate any help. Johan![Screen Shot 2019-09-11 at 20.32.36.png](/t5/image/serverpage/image-id/65912i7570AEFE158927AB/image-size/large?v=v2&px=999 "Screen Shot 2019-09-11 at 20.32.36.png")![Screen Shot 2019-09-11 at 20.31.09.png](/t5/image/serverpage/image-id/65911i6D6086A807B40570/image-size/large?v=v2&px=999 "Screen Shot 2019-09-11 at 20.31.09.png")![Screen Shot 2019-09-11 at 20.29.48.png](/t5/image/serverpage/image-id/65910i52C11444BA027EBE/image-size/large?v=v2&px=999 "Screen Shot 2019-09-11 at 20.29.48.png")


Answers:
author: Ana Retamal
body: Hi jbelin,

Seems like you've been trying different approaches already, so to make sure nothing got corrupted during the previous attempts, please [wipe your Sourcetre preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).

First of all, we'll need to know which OS are you using. If you're using Windows, make sure Internet Explorer is updated to the latest version as Sourcetree relies on it for the authentication step.

Once you do that, we'll need to know what happens after you open Sourcetree, can you send us a screenshot of that?

If you keep getting the error about the access rights, please try to access the same account/repository via the browser and see if you can access it with the same credentials.

Let us know,

Ana

comments: author: jbelin
body: Ok so Now I have a MAJOR issue. I followed the instructions above and now I don't have access to my repos from the computer that was working.

I have lost access to the repos on the website...


author: jbelin
body: Here is one repo that I am currently working on In sourcetree on the first computer

![asdfasdf.png](https://community.atlassian.com/t5/image/serverpage/image-id/66229iC610B50AA09EEDC8/image-size/large?v=v2&px=999 "asdfasdf.png")

here is how the same repo looks like in the web interface

![wertwert.png](https://community.atlassian.com/t5/image/serverpage/image-id/66230iFA5407B70BB57BBA/image-size/large?v=v2&px=999 "wertwert.png")

This wasn't the case when I first submitted the issue, then the web interface was correct on both computers, even the one where I could not make sourcetree work. Now all computers are messed up  
I do not dare to touch anything right now but this is panic mode  
Clearly it is something with the service, not sourcetree so please move this to panic mode


author: jbelin
body: There seems to be something seriously wrong behind the scenes. I am working on a repo which I updated yesterday. On my first computer it shows up in bitbucket.org but says that it was last modified 2017, I don't know if it has been like that all along since I have been working in SourceTree, where everything looks ok.

On the newly added computer I don't even see the repo in bitbucket.org and get the message "You don't have access to any recently updated repositories."

What is happening?


author: jbelin
body: I created a new ssh key and now I can access my account. But source tree behaves weird and get stuck in this state:

![Screen Shot 2019-09-12 at 08.51.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/65953iFB2A33EB19D0C9EE/image-size/large?v=v2&px=999 "Screen Shot 2019-09-12 at 08.51.20.png")

No Ok button, only cancel... no choice

so when I try to access remote repos I get to this

![Screen Shot 2019-09-11 at 20.29.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/65954i6F5BF86D41F99BF0/image-size/large?v=v2&px=999 "Screen Shot 2019-09-11 at 20.29.48.png")

and have to redo the sign in process. and then again, no ok button. so maybe it is possible to get all the repos I need that way ...

But maybe not, because at bitbucket I can only see very old repos and get the message:

"You don't have access to any recently updated repositories."

without any explanation. This user is admin to all repos in the team

Please help!