youngmon/atlassian-qna huggingface dataset:
Contractor unable to access JIRA and to receive the invitation email
Asked by Stefano Mei - QIAGEN:

Hello!

We work with contractors that have access to JIRA for our internal project.

There is one user that cannot access JIRA, and cannot receive the invitation email. The email address is working, and correct.

I have re-set the account a few times, sent several invitation emails, and even Canceled the account, and created a new one.

What could be the issue, please?

Thanks!


Answers:
author: John Funk
body: HI Stefano - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if the user's email address is on their Suppression list for some reason.

<https://support.atlassian.com/contact/#/>

comments: author: Cristian IONESCU
body: Hi Stefano,

Hope you are doing well.

The issue of a user not receiving the JIRA invitation email despite your efforts can be due to a few different factors. Here's a step-by-step guide to troubleshoot and resolve the problem:  

### 1. **Check the Spam/Junk Folder** {#toc-hId--2146626921}

* Ensure that the user checks their spam or junk mail folder, as invitation emails can sometimes be incorrectly filtered.

### 2. **Email Filtering/Firewall Rules** {#toc-hId-340885912}

* **Corporate Email Filters**: If the user is using a corporate email account, the email might be blocked by their company's email filtering rules or firewall.
* **Whitelisting** : Ask the user's IT department to whitelist emails from the domain `*.atlassian.net` or `jira@yourdomain.atlassian.net`.
* **Email Provider Filters**: Some email providers have strict filters. The user might need to check with their email provider or check email filtering settings.

### 3. **Email Address Typo** {#toc-hId--1466568551}

* Double-check the email address for any unnoticed typos, even minor mistakes can prevent the email from being delivered.

### 4. **Check JIRA Email Sending Logs (If Available)** {#toc-hId-1020944282}

* If your JIRA instance has email logging enabled, check the logs to see if the invitation email was sent or if there were any errors.

Hope this helps.


Tags: cloud

jira-cloud
How to add additional Quick Filters to a Kanban board in Jira Work Management projects?
Asked by Kieron Lawlor:

Please could you advise how to add additional Quick Filters to a Kanban board in Jira Work Management, specifically a company managed project?

I am the full Jira Admin and have been unable to find any options to do this. My aim is to create a handful of additional Quick Filters and apply to applicable company managed projects to provide options for filtering the board view to give focus. Examples:

* Filter board by priority
* Filter board by late tasks
* Filter board by labels

Most of the articles I have found point towards More \> Board Settings but this doesn't appear as an option in Jira Work Management projects

![Screenshot 2022-03-11 at 17.34.54.png](/t5/image/serverpage/image-id/187795iB6403F95D89E02B8/image-dimensions/283x203?v=v2 "Screenshot 2022-03-11 at 17.34.54.png")![Screenshot 2022-03-11 at 17.35.45.png](/t5/image/serverpage/image-id/187796iD83203C3D0BA4E8E/image-dimensions/309x239?v=v2 "Screenshot 2022-03-11 at 17.35.45.png")


Answers:
author: John Funk
body: Hi [@Kieron Lawlor](/t5/user/viewprofilepage/user-id/4808263)

You cannot customize board filters for Jira Work Management projects at the current time. But you should click on the Give Feedback button on the bottom left side and request that functionality.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

JWM boards do not have the flexibility of Software boards, they're deliberately very simple and just follow the config of the project.

comments: author: Dan Coutu
body: I can understand beginning with deliberate simplicity but preventing the use of the full power of Jira is, in my opinion, a huge mistake. Simply provide a different UI for site admins in comparison to project admins or project users.


author: Nic Brough -Adaptavist-
body: That would mean moving to Jira Software. The power is there, but it's a different product.


author: Dan Coutu
body: I understand that it's a different product. We have both Jira Software and Jira Work Management. In that scenario I see significant value in being to support the greater flexibility of Jira Software within the Jira Work Management product space.  

Companies are made up of different teams. A software project paradigm makes sense for some and a business paradigm makes sense for others. It's all one company so the ability for everyone to use Jira features across the board makes good sense.


author: Nic Brough -Adaptavist-
body: I think you might be missing the point. Jira Work Management boards are designed for work management. Jira Software boards are designed for Kanban and Scrum.

They are different things, with different purposes and different code. But the intent of JWM is not to support Kanban or Scrum, they're not business work management, they're more aligned with development methodologies, which are different to (highly sophisticated) to-do lists.

You absolutely can use JS boards for JWM projects, it's not a problem to include JWM projects in a JS board.

But JWM and JS are for different things.


Tags: cloud

quick-filter
Compartir flujo de trabajo entre proyectos de la organizaci?n
Asked by Pablo Soto Guerrero:

Buenos d?as. He creado un proyecto con su propio flujo de trabajo y quiero copiar este flujo a todos los nuevos proyectos de la organizaci?n. ?C?mo puedo conseguirlo?


Answers:
author: John Funk
body: Hola Pablo,  
Una vez que crea el flujo de trabajo y lo agrega a un esquema de flujo de trabajo, puede usar ese mismo esquema en varios proyectos.  
Simplemente vaya al proyecto que desea cambiar y haga clic en Configuraci?n del proyecto.  
Luego seleccione Flujos de trabajo.  
Luego haga clic en el bot?n Cambiar esquema.  
Seleccione el nuevo esquema de flujo de trabajo que cre? anteriormente y que desea que use este proyecto.  
Finalmente, haga clic en Asociar y siga las indicaciones en pantalla.


Tags: cloud
JWM?Jira Work Management????????????
Asked by Keisuke Naito:

JWM?Jira Work Management????????????

?????????????????

?????????????????????????????

???????????????????????????????????

??????????????????

JWM????????????????????????????

????????????????????????


Answers:
author: Ste Wright
body: Hi [@Keisuke Naito](/t5/user/viewprofilepage/user-id/4759394)

Looks like it's a bug - confirm it impacts you via [JWMCLOUD-180](https://jira.atlassian.com/browse/JWMCLOUD-180)

Your options for now are...

* Use a Software Project or...
* Use a different parameter in JQL - such as Status, or StatusCategory

Ste

*** ** * ** ***

And in Japanese (using Google Translate)...

???????-??????????? [JWMCLOUD-180](https://jira.atlassian.com/browse/JWMCLOUD-180)

?????????????...

* ???????????????...?????
* JQL?????????Status?StatusCategory?????????


Tags: cloud
How do you use automation with Jira Forms?
Asked by Khalib Morton:

I want to be able to send a webhook when submitting a Jira Form. However, under automation I cannot seem to find any options for working with forms. It seems like this was possible before with ProForma.   

Is there any way I can do automation with Jira Forms?


Answers:
author: Peter Preston
body: [@Khalib Morton](/t5/user/viewprofilepage/user-id/4687255) ? -- the new native form builder (formerly ProForma for Cloud) is available in Jira Service Management. We haven't rolled it out to Work Management customers yet and I'm not able to share a date when it will be available there.

Automation for forms in Jira Service Management will rollout soon.

comments: author: Larry Hofmann
body: [@Peter Preston](/t5/user/viewprofilepage/user-id/2748470) Can you provide any more information regarding the timeline for the release of automation for forms in JSM?


author: Peter Preston
body: Hi [@Larry Hofmann](/t5/user/viewprofilepage/user-id/4659053) we're close. I can't give you an exact date. I understand that's a frustrating answer and appreciate your patience. I've been testing it internally -- it'll be worth the wait.


author: Larry Hofmann
body: [@Peter Preston](/t5/user/viewprofilepage/user-id/2748470) I can understand not giving an exact date and I do appreciate the response. However, I will say that I find it disappointing that Atlassian would release a feature like Forms without it being fully baked and having what I believe the end-user community would consider critical functionality like automation. Maybe it would have been better to enhance Request Types with the functionality that Forms has been given and then all of this wouldn't have to be re-engineered and frustrate the end-users with this piecemeal approach.

I apologize for directing my frustrations at you directly, it is not meant to be for you, but for the product/dev team(s) that decided to take this direction.

Regardless, I do appreciate the update/response and hope that it is released very soon, as I have some pretty heavy dependencies waiting on it.


author: Peter Preston
body: Hi [@Larry Hofmann](/t5/user/viewprofilepage/user-id/4659053) - no need to apologize. You make a good point and it's something we considered.

I believe the forms features already released are good value. And I see your point 100%. The ability to automate around forms and form data is a big value add.

BTW, you're always welcome to share frustrations, requests, suggestions, ideas, etc. here. It's all helpful.

I'll share form updates in the [Forms Group](https://community.atlassian.com/t5/Forms/gh-p/forms) as soon as I get the green light to do so. If you're not in the group already, I invite you to join us in there.


author: Tony Kaganovich
body: Hi [@Peter Preston](/t5/user/viewprofilepage/user-id/2748470) I was wondering if there's any update on when automation for forms will be available? Thanks.


Tags: automation

jira-cloud

jira-service-desk

jira-service-management-cloud
Link 2 scheduled issues from different projects with automation
Asked by Tal Stanek:

Hi there

I am trying to create 2 scheduled issues in 2 different projects and link between the 2.

All through automation.

The issues are created just fine, but the linkage is not happening.

I attached 2 screenshots.

Thanks!

![Screen Shot 2022-03-10 at 14.16.59.png](/t5/image/serverpage/image-id/187493iC6B9D551A7B8B93F/image-size/large?v=v2&px=999 "Screen Shot 2022-03-10 at 14.16.59.png")![Screen Shot 2022-03-10 at 14.17.27.png](/t5/image/serverpage/image-id/187492i6AF9B8BC734EDDA4/image-size/large?v=v2&px=999 "Screen Shot 2022-03-10 at 14.17.27.png")


Answers:
author: Mark Segall
body: Hi [@Tal Stanek](/t5/user/viewprofilepage/user-id/4247636) - It looks like what you have would theoretically work. However, I'm wondering if a refetch is required to capture the "Most Recently Created Issue". can you try using the smart value {{createdIssue}} instead?

comments: author: Tal Stanek
body: Thanks

I'm not sure how to do that.


author: John Funk
body: Just add a new Action between the two create issue objects and choose Re-fetch issue data


Tags: cloud
Editorial Use - Business vs. Software Board
Asked by Dolores Sirola:

I'm considering moving over our Editorial Team from our current software project boards to business project boards.

I like the Calendar View, as well as the Timeline and ability for other departments to fill in a form with the Issues (i.e. articles) they're requesting.

However, someone else in the company tested a new business project board, and I am unable to either create new tickets in anything except the To Do Column or make columns other than the ones there now (To Do, Draft, In Review, Approved), which will be a problem for myself or any member of our Team who wants to do this.

Are there any permissions that need to be granted or work-arounds to include these capabilities? Or is it simply a matter of sticking with our current software project boards (which doesn't include some of the abilities of the business project board).

Any input would be greatly appreciated.

Please note - I am new to Jira. Also, I couldn't find an answer to this exact question in my search of the support pages.

Thanks.


Answers:
author: John Funk
body: Hi Dolores - Welcome to the Atlassian Community!

You can still use the Blue Create button in the top navigation bar to create issues for JWM projects.

Also, if you set a form up, you can use the form, too.

To move cards, you should be able to just drag them from one column to the next, depending on how your workflow is set up.


author: Ted Weinberg
body: Howdy -- once you add more statuses ([see here](https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows-for-team-managed-projects/)) to your Workflow, the Board view in Jira Work Management will expand with new columns for each new status.

You can also choose which status an "Issue" enters by changing the line from the "Start" circle in the workflow editor.

comments: author: Dolores Sirola
body: Thank you Ted.

I'm still not clear on how to go about creating Issues in the columns, and not just the first column either, and how to move Issues across the columns.
Automate Sprint Closure to Bitbucket Branch Tagging
Asked by noverai1:

Hello:  

At the end of an Atlassian sprint... it is proposed to tag the latest commit of a bitbucket branch with "stable" (well really move it from the last time it was used to the latest)

rather than depending on a manual process....

we do press a button in Jira to close the sprint - ... so is it feasible to hook that ? have you heard this approach or have any examples?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@noverai1](/t5/user/viewprofilepage/user-id/4800422) ,

for my knowledge you can't that using builtin feature. You should develop something custom. For each sprint you could work on different projects/repos on bitbucket side so you should be able to tag something in multiple repos.

Fabio


Tags: cloud
Change project lead in a JWM project
Asked by Ulrika Eriksson:

Maybe it is easy, but I can't change project lead to my JWM project. No option to Edit defaults in people like for JSW and JSM projects.


Answers:
author: Jack Brickey
body: Here is how... project settings \> details at the bottom you will see Project Lead

Are you not seeing this?

comments: author: Ulrika Eriksson
body: Now I'm seeing and can change it. it was bugging in some web browser.


Tags: cloud
How do I combine two teams to one project?
Asked by Diann Gordon:

I'm trying to figure out how to add two teams to one project. One team is working on the design of a product and the other team is commercializing the project. I would like to view them together, but don't know how to make it obvious which team is doing what. I appreciate anyone that can provide guidance.

Thank you,

Diann


Answers:
author: Curt Holley
body: Hi [@Diann Gordon](/t5/user/viewprofilepage/user-id/4778023)

Welcome to the community!

Simplest way to start (that I can think of) would be to use a label for each team and configure the Board view/Customise cards to show labels on the cards. that way the name will be visible on the cards at least.

unfortunately you can't filter by label on a JWM Board or create extra boards for each team...thus is the limitations of JWM projects (Vs Jira software). But you could automate the adding of the label when any of the teams members create content in the project.

Trigger: Issue created

Condition: If/else, where

*User condition; where Reporter is "list of team members for team A"*

*Else: User condition; where Reporter is "list of team members for team B"*

Action (in both cases): Edit issue/ Label field (add to existing); Team_A *or*Team_B

comments: author: Diann Gordon
body: Thank you so much!


Tags: cloud
Multiple values in Advance Compare Condition
Asked by Mihir Ruparelia:

Hello,

I would like some help on the following, we have a department field list with a child field. I want to add an automation that says

If person 1 or 2 are selected in the Child field, then update the approver field and send an email.

The bit I am struggling with is the OR function, Any thoughts or help on scripting would be great.

This is what I have so far:

First Value: {{issue.Department.child.value}}  
Condition: Contains  
Second Value: User1,User2

![automation compare fields.png](https://community.atlassian.com/t5/image/serverpage/image-id/186758i66EC12BE3E84782D/image-size/large?v=v2&px=999 "automation compare fields.png")


Answers:
author: Mark Segall
body: Hi [@Mihir Ruparelia](/t5/user/viewprofilepage/user-id/4142792) - I think the easiest is to use a **contains regular expression** condition:

```
(user1|user2)
```

comments: author: Mihir Ruparelia
body: Hi Mark,

Will give this a go so you're saying in the Second Value have (User1\|User2) which acts as an OR statement?


author: Mihir Ruparelia
body: [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) all sorted, many thanks for your help. Adding these conditions in worked perfectly.


author: Sten Kivi
body: My fix was to remove spaces between \| expressions :

Kirkenes\|Trondheim\|Bergen\|Hamburg\|Paris\|Melbourne


author: Emery Manayan
body: Hi,

May I ask for assistance on how to correct the attached automation?

The goal is when a ticket comes in from a user; we should check the email address if it contains certain company names (more than 3) and so it will add a participant in the ticket and will send an email.

![JIRA Automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/271467iBCCB0EFF6F572DD6/image-size/large?v=v2&px=999 "JIRA Automation.png")

Thank you


author: Mark Segall
body: Hi [@Emery Manayan](/t5/user/viewprofilepage/user-id/4908323) - You just need open/closed parentheses around it:

```
(Zurich|Sunlife)
```

Note - This is going to be case sensitive so the capitalization may cause you fits. If you want it to be case insensitive, you'd do something like this:

```
((?i)Zurich|Sunlife)
```


author: Emery Manayan
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) ,

This one works for me -- (ceva\|sunlife\|chubb\|fwd).

I will have to try the other one too, as initially what I tried is this format -- (?i)(ceva\|sunlife\|chubb\|fwd)

Thanks thanks for the help ;)


author: vincenzo_spatafora
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637),

very happy to see this post in here.

In my case it doesn't work: I use Jira DC version 9.12.5.

More details below attached (I have tried also with (?i)):

I don't understand what I do wrong.

Thanks in advance, Vincenzo.

![if_block_OR.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/324416i50834C0FDE4D8B6C/image-size/large?v=v2&px=999 "if_block_OR.PNG")
How to add modification ?
Asked by chandraprakash:

If i need to modify my Jira with new some charts some new things need to be added  
how could i do that ?   
If I written some new codes how can I add that in Jira with out making like bitbucket or how could I create new plugin as per my wish

1. Is that possible  
2.Is there any steps to follow


Answers:
author: Walter Buggenhout
body: Hi [@chandraprakash](/t5/user/viewprofilepage/user-id/4648488),

Jira Cloud has a development framework called **connect** . You can find everything you need to get started with connect [right here, in the Developer Community](https://developer.atlassian.com/cloud/jira/platform/getting-started-with-connect/).

Hope this helps!


Tags: cloud
Custom issue type displaying only one state from workflow, not the remaining two states
Asked by Rohidas Pai:

Custom issue type displaying only one state from workflow, not the remaining two states.

Steps:

1. Workflow scheme and workflow was added with 3 states.

2. Custom event for issue created to trigger the workflow was created.

3. Custom issue type was created.

4. New issue created with above issue type, but status is showing only the first status in workflow, not remaining two in status pull down.


Answers:
author: Martin Bayer _MoroSystems_ s_r_o__
body: Hi [@Rohidas Pai](/t5/user/viewprofilepage/user-id/4788726) welcome on the community. Can you share some screenshots of your configuration? Did you publish the workflow?
Jira Software or Jira Work Management?
Asked by Fabian Plattner:

Hello Community,

I recently started implementing Jira Service Management (for Ticket Management) and Jira Work Management (Project Management) for our 15 headed Support Team which supports a manufacturing group with over 150+ employees. Our Support Team is splitted in a couple of smaller Teams - each for different tasks (Administration/Computerized Systems/Technics) so you can guess, we have a variety of topics to handle (like normal business projects but also software specific). So, because of that variety in our Teams I got skeptical in the last days if JWM would the right solution for us or JSW would be the better go to application?

Did someone had a similar case or has some feedback for me?

BR

Fabian


Answers:
author: Josh Costella
body: Hi [@Fabian Plattner](/t5/user/viewprofilepage/user-id/4730626)

Welcome to the Atlassian Community!

In my opinion and experience, using JSW projects provides the highest level of functionality and flexibility regardless if your team is a "software" team or not. To me, that designation doesn't matter. You can turn off the software development features in a JSW project if you do not need them.

I would actually consider using JSM for your support team. Especially if the employees they support will be opening tickets. For the part of your team that is not support related, then a regular JSW project would give them everything they would need with room to grow.

comments: author: Fabian Plattner
body: Hi [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532)

so JSW it is ! Thank you for the fast and helpful response!

Hopfully i can convince my Managers for the extra money ;-)

BR

Fabian


Tags: jira-software
Unable to see custom fields in list view
Asked by Maggie Bianchi:

When clicking on the "+" to add fields to my list view, I am heavily restricted in the fields I can choose. For example, I would like to view Epic Link (a Jira-created text field) and Points (a custom radio button field), and neither are available.


Answers:
author: Daniel Ebers
body: Hi [@Maggie Bianchi](/t5/user/viewprofilepage/user-id/4777913)

meanwhile "some" more types of custom fields are available for the list view to be selected:  
* **Customize your list by adding or removing fields**   
  <https://support.atlassian.com/jira-work-management/docs/customize-your-list-by-adding-or-removing-fields/>

For "Epic Link" I had no success, other fields worked, though. Key is to put them on the screens in the screen scheme which is assigned to the JWM project - otherwise, I noticed, it won't work.

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/235152i76DF46CCC4AE0EB1/image-dimensions/202x350?v=v2 "grafik.png")

Cheers,  
Daniel

comments: author: Maggie Bianchi
body: Thanks, Daniel!  
It's really funny - since the time of asking this almost a year ago, I had Epic Link up and running and working great, and now it's in the list but not appearing on the cards. Completely separate issue, but it's nice to see some headway on this topic in just under a year!


author: John Funk
body: Hi Maggie - Welcome to the Atlassian Community!

Some custom field types are limited and not available for JWM List views. You should click on the Give Feedback button on the bottom left of the project and let them know what you would like.


author: Fabian Lim
body: Hi [@Maggie Bianchi](/t5/user/viewprofilepage/user-id/4777913)

Welcome to the community!

For jwm, you are restricted on the fields. You can't pick up existing custom fields from other projects. You will have to create them again for your project.

Regards

comments: author: Maggie Bianchi
body: I'll have to do some digging, then. I am an admin on the project and have created custom fields at the global level. Seems odd that they're showing up on the Issue view but then they're super restricted on the List view.

Luckily, they do appear when I'm doing an Advanced Search, so I can set up Filters that include the columns I need!


Tags: cloud