Cannot get past the Sourcetree Bitbucket registration page
Asked by James Rearden:

on the registration page, i click bitbucket. i log in with my email address j\*\*\*\*\*\*n@b\*\*\*\*\*\*.com. i have an account and it successfully authenticates me. the page that is titled Confirm access to your account and lists the requested access items.

I push the button "Grant access" and nothing happens. the sourcetree returns to the registration page.

I am unable to get past this.


Answers:
author: Wayne Hughes
body: I installed a 3.2.6 which worked fine. Then after connecting I upgraded to the most recent version from within Atlassian.


author: Ana Retamal
body: Hi James, welcome to the Community :)

We'll need more info to help you troubleshoot this issue:

1. Are you using Bitbucket Cloud or Server?
2. Are you using Sourcetree for Windows or for Mac?
3. If you're on Windows, is Internet Explorer updated to the latest version?
4. Can you login to [id.atlassian.com](https://id.atlassian.com) using the same credentials?
5. If you're still unable to proceed, can you send us a screenshot?

Let us know!

Ana

PS: I've edited your message to remove your email address for security purposes.

comments: author: James Rearden
body: Thank you.

1. Bitbucket cloud

2. Windows 7 (this is a shared VM)

3. yes, everything is upgraded. coworker, with copy of the same VM doesn't have a problem.

4. yes, i'm able to authenticate fine. web page says Authentication Successful, close this page. When i go back to the Sourcetree app, it's on the Registration page again.

![2018-11-14_16h08_45.png](https://community.atlassian.com/t5/image/serverpage/image-id/37622i19A5DE50907A8A4E/image-dimensions/345x211?v=v2 "2018-11-14_16h08_45.png")


author: helloworld
body: I encounter the same situation. I am using Bitbucket cloud under Windows 10 with IE11. Login to [id.atlassian.com](https://id.atlassian.com/) is fine. After entering credential and granting access, it shows "Authentication Successful S". Then the installer changes from "Waiting for login to finish..." to "Registration" page but the "Next" button is still disabled (Refer to James's screenshot).

I have tried many methods found on the web, for example, adding the domain to the trust site, allowing META-REFRESH and Active Scripting, disabling the compatibility view, uninstall the app and restart PC then retry, don't use google account, clear the IE cache,etc...

It is still not working. Please help. ![SourceTreeAuthenticalSuccessful.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/40461i86CB0A3D9CF2F93B/image-size/large?v=v2&px=999 "SourceTreeAuthenticalSuccessful.PNG")


author: Rasmus Christensen
body: Any solution to this issue, because I'm also encountering this problem.


author: Frank Romeo
body: Any solution yet? I'm encountering this problem now.


author: Wayne Hughes
body: Is there a solution yet? I can get this to work on my desktop but not the laptop.

Thanks.


author: djwadham
body: Seems fruitless to keep asking for a solution, but I have also experienced the same thing on Windows 7. Successful authentication, SourceTree seems to be aware of the successful authentication, but grayed out 'Next' button.


author: Aleksandar Dashov
body: Same issue here, Windows 10, granting access with mozilla...


author: peter.bennett
body: I am experiencing the same problem, I cannot get past the Registration page.

It was working earlier today, but I saw an update available, and I clicked update. After updating, it hasn't worked since.

I hadn't used Sourcetree on this machine since Nov 2019, so I was using an old version of sourcetree this morning, and the old version worked fine.

I will try to re-install old version.


author: peter.bennett
body: I went to /%UserProfile%/AppData/Local/SourceTree/ and two of the folders are:

* app-3.2.6
* app-3.3.8

version 3.3.8 doesn't work (can't get past registration), so I went to version 3.2.6 which works fine.

Full path: %UserProfile%/AppData/Local/SourceTree/app-3.2.6/SourceTree.exe

I will pin that to my taskbar, and unpin v3.3.8


author: mohamed_zaki
body: thanks Peter


author: Dennis_Nomer
body: I am also having this problem on Win 7. Exactly the same behavior. I only have the 3.3.8 version of SourceTree. I signed up for Bitbucket Cloud. Why can't they fix this??


author: djwadham
body: Probably because issues specific to Windows7 are ignored at this point. I think we need to accept that support for that OS is over.


author: peter.bennett
body: It happened for me on Windows 10.


author: djwadham
body: Ah. Then I will revert to my previous statement of "issues pertaining to Atlassian products are ignored by Atlassian at this point".