youngmon/atlassian-qna huggingface dataset:
I am trying to configure outlook in crucible, but getting error ?
Asked by Shashi Kant:

**REQUIRED SETTINGS:**

From Address : [shashi.pal@xxxxxx.com](mailto:shashi.pal@xxxxxx.com)

Server host name : [outlook.xxxxxxx.com](http://outlook.xxxxxxx.com)

**OPTIONAL SETTINGS:**

ENABLE DEBUG: NO

USE SSL/TLS : False

Username: aac9028

Password : xxxxxxx

**Error :**

**Problem Sending Email**

**530 5.7.1 client was not authenticated**

**at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333)**

**at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)**   
**at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)**   
**at javax.mail.Transport.send0(Transport.java:151)**   
**at javax.mail.Transport.send(Transport.java:80)**   
**at practical.Mailer.main(Mailer.java:37)**


Answers:
author: Tom Davies
body: Googling suggests that the username should be your full email address, but I have not tried this myself.

comments: author: Shashi Kant
body: I tried that also and some other possible combinations but still facing authentication error.


author: Nic Brough -Adaptavist-
body: That means one of two things - you've genuinely put in the wrong username/password combination, or that you're trying to use the server as a mail relay and your account does not have the rights to do that.

First, try "telnet [outlook.xxxxxx.com](http://outlook.xxxxxx.com)25". If that lets you in, then you know it's the relaying rights. Assuming you do get a prompt, try

\> helo

This checks it's healthy and responsive, it should say "Hello" back to you

\> mail from [shashi.pal@xxxxxx.com](mailto:shashi.pal@xxxxxx.com)

This will probably give you the same authentication error. You'll need to talk to your exchange admins about it.

comments: author: Shashi Kant
body: I am using same credentials to configure outlook with confluence i.e when I am using same credential and server host name it is working fine but It is failing to connect with crucible .


author: Nic Brough -Adaptavist-
body: Have you tested what I suggested?


Tags: fisheye-crucible-administration
Fisheye/Crucible upgrade from 2.10.0 to 3.5.0
Asked by Samuel Martin:

Looking at the recommendation to follow all the requirements through the various version to upgrade from 2.10.0 to 3.5.0 seems like there would be a huge opertunity for something to go wrong.

My question: Is there a scripted process for performing such an upgrade?

I'm extreemly nervous about performing so many steps and taking down the entire platform for much longer than necessary. Recovering inbetween these individual upgrades, especially if there are db modifications, would make this upgrade way more fun than necessary.


Answers:
author: Tom Davies
body: You should certainly take backups of your database and your FISHEYE_INST directory before upgrading.

I would suggest making a copy of your instance and testing the upgrade process on that, as you are upgrading from a fairly old version, but the upgrade is no more complex from an administrative point of view than any other upgrade.

A test upgrade would tell you how long your instance will take to upgrade, which is difficult to predict as it depends on the size, type and layout of your repositories.

comments: author: Samuel Martin
body: Yah, all good suggestions and I do have an environment for such things. Maybe I should have posted my question a little differently...  

Can I use the 3.5.x upgrade on my 2.10.0 versions directly or would I have to run through each version sequentially? I'm hoping the former is the suggested route. :)


author: lpater
body: No need to go through the older versions - you can just upgrade to the latest one.


author: Samuel Martin
body: Not having to run through all the previous versions to upgrade to the current is the perfect answer. Thanks for you help.


Tags: fisheye-crucible-administration
Fisheye/Crucible License Upgrade
Asked by Steve Michalski:

Good day/morning,

We have paid for and renewed our Fisheye/Crucible license. We run the software locally (not On-Demand). However, I still this from the fisheye admin screens which indicates it is about to expire.

Server IDBJDD-U9OY-GFM0-OEHU

ProductFishEye, Crucible

LicenseFishEye: Commercial, Crucible 5 Users: Starter License

Licensed toConvoke Systems

Support Entitlement Number (SEN) FishEye: SEN-2755094

Crucible: SEN-2739105

Upgrades/Maintenance Expires 2014-08-01 10:00 -0400

License restrictions Maximum number of FishEye users: 10

Maximum number of Crucible users: 5

Is it possible that we need to get another copy of the license key? If so, where do we go?

If not, why are we seeing that we have not paid for our license? We paid 580$ on quote AT-2080255 on 7/10/2014.

Thanks,

Steve


Answers:
author: Felipe Kraemer
body: Hi Steve,

For this specific question your best option is to create a [Support](https://support.atlassian.com) ticket under the FishEye project, so that our Customer Advocates can have a look at what's going on with your license and let you know how to proceed. Can you please do so?

Kind regards,  
Felipe Kraemer  
Atlassian Support


Tags: fisheye-crucible-administration
How to add an external CVS repository to Fisheye/Crucible ?
Asked by Santhosh Mavuleti:

How can i add an external CVS repository to Fisheye/Crucible ?

Note : CVS repository was located in different machine.


Answers:
author: TimP
body: Hi Santhosh,

We recommend [mirroring the CVS repository to your FishEye server](https://confluence.atlassian.com/display/FISHEYE/Setting+up+a+CVS+mirror+with+rsync), as FishEye requires disk access to the repository.

cheers,

Tim


author: Santhosh Mavuleti
body: I believe we can add only external SVN repository \& not an external CVS repository to fisheye/Crucible ?


Tags: fisheye-crucible-administration
how to close a snippet
Asked by Dale Miller:

How do you close a Crucible snippet? How do you delete a Crucible snippet?


Answers:
author: gustavo_refosco
body: Hi Dale,

<br />

After the Snippet is created you can Close it by clicking on **Tools \> Close**.

![](../../upfiles/close_1.png)

You can then Delete it by clicking on **Tools \> Delete**.

![](../../upfiles/delete.png)

Ensure the user trying to perform these actions have the permissions to do so in the [Permission Scheme](https://confluence.atlassian.com/display/CRUCIBLE/Creating+a+permission+scheme) associated with the project.


author: Dale Miller
body: The solution to my problem was solved by updating the permissions in the Permission Scheme. As I noted earlier that should be added to the "help" for Crucible.


author: Dale Miller
body: Thank you for your responce. I did not have permissions set up to perform these actions so I was not seeing the Tools \> Close

After updating the permissions I now have it working. (I could not find this discussed in the "help" for Crucible.)
Jira and remote SVN with ssh authentification
Asked by Idir HADJIAT:

Hi,

We already have a svn repos on a server with a SSH authetification.

We would like not having jira and the repos on the same server. So, I took a watch at what is possible, but I'm not sure to understand everything that I 've readen.

If I use FishEye, would I be able to use my svn repos as a remote server and connect to it via SSH ? And if so, where should I install fishEye ? On the jira server? on the svn repos ?

Is there any way to connect jira to my repos without using fishEye while keeping my SSH authentification ?

Thanks for your help.


Answers:
author: rstephens
body: Hi

It sounds like the simplest setup would be to install FishEye on your SVN server, and link JIRA to that FishEye server.

Unfortunately, neither of the two supported methods for connceting JIRA to SVN - through FishEye or through the [JIRA SVN Plugin](https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugin.ext.subversion) support accessing an SVN repo over SSH. Installing FishEye on your SVN server will allow you to configure the repositories using the file:// protocol.

-Richard


author: Idir HADJIAT
body: Thanks for your answer.

I hoped there would be an answer to my needs, but I'll do fine with that.

Thanks.


Tags: fisheye-crucible-administration
Not receiving email for two-step verification for Bitbucket
Asked by Eva Habeeb Allah:

Hello,

I am trying to enable two-step verification, and i am not receiving the email to complete it ![CaptureBitbucket.PNG](/t5/image/serverpage/image-id/307696i91E6D4C59F4E8BA5/image-size/large?v=v2&px=999 "CaptureBitbucket.PNG")


Answers:
author: Theodora Boudale
body: Hi [@Eva Habeeb Allah](/t5/user/viewprofilepage/user-id/5434922) and welcome to the community!

Emails sent from Atlassian to your email address were dropped because we received a hard bounce response from your mail server with the message

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

Possible reasons for this error are the following:

* The address was invalid (address does not exist)
* The user clicked the list-unsubscribe header
* The user clicked one of our emails and flagged it as SPAM

I went ahead and removed your email address from our suppression list.

Please ensure that your email account is active and that you can receive emails from others. You can then try to set up 2FA again. You'll need to follow the process again so that we send a new email, as the previous one was dropped.

Kind regards,  
Theodora


author: Nikola Perisic
body: Welcome to the community [@Eva Habeeb Allah](/t5/user/viewprofilepage/user-id/5434922) !

You may want to check these page here: <https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-Two-step-verification-Email/qaq-p/2598542>

I'm adding Atlassian tag here to take a look at your issue.


Tags: 2-factor-authentication

bitbucket-cloud

cloud
Adding groups of users to Crucible Reviews limited to ten (10) ?
Asked by Derek Sheeman:

We are using the feature to add user groups (from Crowd) to the list of reviewers. After some complaints and testing, I realized that only the first ten users in the group are being added to the review. I don't see a limit mentioned in documentation, is this limit configurable, hard, or a bug?

Crucible 3.4.4 on CentOS


Answers:
author: rstephens
body: Hi Derek,This is currently a hard limit - typically it's not useful to have more than 10 people on a single code review. If you like, you could raise a feature request to make this configurable.-Richard

comments: author: Derek Sheeman
body: This hard limit should be detailed in the documentation under using user groups to add to reviewers. Hitting this limit was an unpleasant surprise due to it not being documented.


Tags: fisheye-crucible-administration
Can we create review while committing code changes in SVN in Eclipse/RAD ?
Asked by SHASHIKANT:

Can we create review while committing code changes in SVN in Eclipse/RAD ? is there some script or command ?


Answers:
author: Maciej Swinarski
body: Sure, have a look at smart commits: [](https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits#Usingsmartcommits-IntegrationwithCrucible)<https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits#Usingsmartcommits-IntegrationwithCrucible>

mac
Other than reindexing repositories, is there an automated way to clear up space within FishEye?
Asked by Janene Hoffmann:

Fisheye is gobbling up space on my server, and becoming an issue.

<br />

I've removed saving the diff's, but need to find more ways to save space.

<br />

Suggestions are welcome - Thank you in advance!


Answers:
author: Felipe Kraemer
body: Hi Janene,

Another directory you can clean from time to time is \<FISHEYE_INST\>/var/tmp/. It contains only temporary files.

Kind regards,  
Felipe Kraemer  
Atlassian Support

comments: author: Janene Hoffmann
body: At this point any little improvement helps, and this did help.

Thank you so much!


Tags: cache
Temporary Service Unavailable
Asked by Rahul Buragohain:

Hi,

I configured crucible and fish eye with evaluation license key. Initially it worked correctly, but after few hours, when i try to open, it gives an error page as **"503 Service Temporarily Unavailable"**. Please help.

Regards,

Rahul


Answers:
author: TimP
body: Hi Rahul,

That sounds like a configuration issue. Please open a ticket at [](https://support.atlassian.com)<https://support.atlassian.com>in the FishEye or Crucible project and our trusty support engineers will help you out.

cheers,

Tim
Trying to get some data on review completion percentage per reviewer
Asked by Evan Pryor:

I am attempting to do this with EyeQL, but I can't quite figure it out.

Basically, I want to know, for a given time period (say, a week), how many reviews each reviewer was involved with, and, of those, how many each reviewer was able to complete.

So, I would see something like:

Reviewer \| Reviews Assigned \| Reviews Completed

Joe Dev \| 10 \| 7

Was looking for this through EyeQL, because I am combining it in a spreadhseet with some other data I was able extract.

Is this possible?


Answers:
author: Evan Pryor
body: Went directly to the database, instead.


author: Evan Pryor
body: It's a little weird that I have to write my own app to see this information.

I am hoping to get read-only access to the DB, directly, to try to generate these reports.

Thank you, though, for pointing this out to me. It has been great to learn, although, it seems a little buggy. Or, at least inconsistent. "fromDate" and "toDate" in the URI I'm playing with don't seem to do anything, although other parameters do. Not sure what's up with that.


author: TimP
body: Hi Evan,

You can use EyeQL to find revisions that are under review, but you can't use it to determine whether or not a particular author has completed a review or not.

You can however get the necessary data out of the REST API. I'd recommend getting a list of reviews for a particular time period using:

[/rest-service/reviews-v1/filter?fromDate=\<value\>\&toDate=\<value\>](https://docs.atlassian.com/fisheye-crucible/latest/wadl/crucible.html#rest-service:reviews-v1:filter)

Then calling iteratively calling:

[/rest-service/reviews-v1/{id}/reviewers](https://docs.atlassian.com/fisheye-crucible/latest/wadl/crucible.html#rest-service:reviews-v1:id:reviewers)

for each returned review to determine which reviewers are assigned to each review and which have completed it (indicated by the \<completed\>) element.

Check out the [REST API guide](https://developer.atlassian.com/display/FECRUDEV/REST+API+Guide) for more info on using the FishEye and Crucible REST APIs.

cheers,

Tim


Tags: fisheye-crucible-administration
Fisheye Last updated is becoming more then 1 hour.
Asked by Avdhesh Chauhan:

Hi All,

Please help in regarding fisheye last updated time, we have Fisheye 2.7.6 and we are using crucible also, we have **131 GIT** repostories in our fishsye instance, when any developer will checkin the code in GIT it is taking more then 1 hour to refresh the repository because of this the CODE changes are not visible in Fisheye Activity stream and in Jira Source tab also and PM are not able to create Code review also. This is Blocking situation as they have to wait for**1 hour to to get CODE UPDATED**, kindly help urgent.

Thanks in Advance.


Answers:
author: Piotr Swiecicki
body: Hi Avdhesh,

This was significantly improved in FishEye 3.4.0, see [](https://confluence.atlassian.com/display/FISHEYE/Git+manifest)<https://confluence.atlassian.com/display/FISHEYE/Git+manifest> and [](https://jira.atlassian.com/browse/FE-3461)<https://jira.atlassian.com/browse/FE-3461>issue.

Would you consider upgrading to 3.4.0?

Kind regards,

comments: author: Avdhesh Chauhan
body: Hi Plotr,

Thanks for reply, we will upgrade to version 3.4 soon, but with sifnificant imrovement i am not sure what would be the time it will take to update, any other configuration or parameter we have to check, please let us know.


Tags: fisheye-crucible-administration
git pre-commit check Fisheye
Asked by Viachaslau Kaido:

Hi all,

Does Fisheye has some *standard Crucible review instruments,* those allow the pre-commit code review with the correctness commits check?  

We need something such:  

1. When a developer commits code to the 'clean' trunk, s/he must include the review's card code into the commit's comment, for example: "The code relates to the Jira ticket \[XXXXXX-?\] and review code is r:CR-YYYY-?"  

2. The Hook parses the comment, gets the review code and  

a. If the code is absent or points to non-existent review card, the commit is refused.  

b. If the review card is not in the Closed state, the commit is refused.  

c. If the files list attached to the review or their changing content does not coincide with the committing code, the commit is refused.  

d. So, only if all the previous items are false, the Hook 'allows' the code to be committed.  


Answers:
author: Piotr Swiecicki
body: Hi Viachaslau,

FishEye is accessing SCMs in read only way, so I'm afraid it is not possible to write commit hooks to refuse commits in the way you described. Although if you are hosting your repository in Stash you can implement commit hooks to do whatever checks you need. Alternatively you can look into the SCMs specific commit hooks and do whatever checks you need there.

Crucible provides REST endpoints so it is possible to connect to Crucible remotely and check review status etc. See [](https://docs.atlassian.com/fisheye-crucible/latest/wadl/crucible.html)<https://docs.atlassian.com/fisheye-crucible/latest/wadl/crucible.html>

Hope that helps,

comments: author: Viachaslau Kaido
body: Thanks, Piotr


author: Viachaslau Kaido
body: Thanks, Piotr


Tags: commit

git
How can I link Stash and Fisheye Permissions
Asked by Jason Caylor:

Is there currently any implementation that will provide functionality for synchronizing permissions from Stash repositories and projects to Fisheye repositories and projects? I'm honestly a little surprised that this is not the default behavior for these products. It seems fisheye by default exposes all code regardless of the permissions set for the repository in stash. I would like to manage the permissions for the repositoies in a single location.


Answers:
author: TimP
body: Hi Jason,

There isn't currently an out-of-the-box solution for this, though it sounds like a very reasonable feature request! I'd recommend raising an issue in the FishEye project at [](https://jira.atlassian.com)<https://jira.atlassian.com>

In the meantime, assuming you have the same userbase backing both servers and you don't mind getting your hands dirty with some java development, you could synchronize permissions over by implementing a FishEye plugin that pulls permissions from the [Stash REST API](https://developer.atlassian.com/static/rest/stash/3.0.1/stash-rest.html) and updates them in FishEye using the [RepositoryAdminService](https://docs.atlassian.com/fisheye-crucible/3.0.1/javadoc/com/atlassian/fisheye/spi/admin/services/RepositoryAdminService.html). That said, permission graphs are fairly complicated beasts and FishEye only supports binding permissions to groups, whereas Stash supports both users and groups, so implementing such a plugin would not be a trivial undertaiking.

Hope this helps, sorry I don't have a better solution for you at this time.

cheers,

Tim


Tags: bitbucket-server
Repository moved; Fisheye indexing now failing
Asked by DI2E Licensing:

Our developers moved a repository. We updated the fisheye link. Now are getting the following error:

{quote}

Repository index failed due to error com.cenqua.fisheye.rep.RepositoryClientException: com.atlassian.fisheye.dvcs.handler.DvcsProcessException: Error while communicating with VCS: fatal: Invalid revision range 262fb8392ab85a51903ccb7d5cf162d2b7cc379c..37c272c1541607ba3df69855324ca80398552ced com.atlassian.fisheye.dvcs.handler.DvcsProcessException: Error while communicating with VCS: fatal: Invalid revision range 262fb8392ab85a51903ccb7d5cf162d2b7cc379c..37c272c1541607ba3df69855324ca80398552ced com.atlassian.utils.process.ProcessException: While executing: "/usr/bin/git rev-list --reverse --date-order 262fb8392ab85a51903ccb7d5cf162d2b7cc379c..37c272c1541607ba3df69855324ca80398552ced" in \[/opt/atlassian/fisheye-data/var/cache/Open-Storefront/clone\] com.atlassian.utils.process.ProcessException: Non-zero exit code: 128

{quote}

Any suggestions?

thanks


Answers:
author: Alex Goodchild
body: still the same fix as of 3.7.0 (on an individual repo)


author: Alex Goodchild
body: I resolved it through reindexing (Settings-\>Maintenance-\>Reindex).


author: Tom Davies
body: Does 'git rev-list --reverse --date-order 262fb8392ab85a51903ccb7d5cf162d2b7cc379c..37c272c1541607ba3df69855324ca80398552ced' run OK on the command line?

If the repository is not too large it would be worth reindexing it.


Tags: index

repository
How do you automatically add users to crucible from LDAP
Asked by Andrew DeFaria:

I've configured Crucible to talk to Active Directory through LDAP yet I find I still have to add users one by one for them to use the system. Is there any way to allow all of the users in Active Directory? Or is there a way to allow all users of a certain AD group, let's say "Developers" to Crucible?


Answers:
author: Tiago Comasseto
body: Hi Andrew, this [page](https://confluence.atlassian.com/display/FISHEYE/How+to+connect+FishEye+to+Active+Directory+or+another+LDAP+server) describes what you're are tyring to achieve. Note the option *Auto-add users into FishEye*.

Cheers


Tags: ldap

user
Crucible indexing a new branch is quit slow
Asked by Hailin Zhang:

Hi there, we are suffering a slowness issue when creating a new branch in Crucible.

We are usingFeCru 3.1.5 (only one instance is running for Crucible and FishEye).

I have read the KB [](https://confluence.atlassian.com/display/FISHKB/Git+Repository+Indexing+is+Too+Slow+when+Creating+a+New+Branch+or+Tag)<https://confluence.atlassian.com/display/FISHKB/Git+Repository+Indexing+is+Too+Slow+when+Creating+a+New+Branch+or+Tag>

Dont think it is suitable for our case. Is there any other workaround to speedup Crucible/FishEye?

Thanks in advance.


Answers:
author: lpater
body: Hi Hailin,

Indexing performance is something we're continually trying to improve.

Specifically for git indexing there were major changes in the 3.4 relaase ([](https://jira.atlassian.com/browse/FE-3461)<https://jira.atlassian.com/browse/FE-3461>) that benefit new branch indexing performance. It is also something we are looking to improve further in future releases.

comments: author: Hailin Zhang
body: Thanks for your reply Lukasz, is the updating for FeCru (one instance for Crucile and FishEye) as well?


author: lpater
body: Yes, both products are shipped as a single package.


author: Hailin Zhang
body: Thanks Lukasz, we will upgrade our crucible to 3.4.