youngmon/atlassian-qna huggingface dataset:
Identity provider problem
Asked by Michaela Downes:

every time I try to log in on my iPad it says: {#toc-hId--527853460}
--------------------------------------------------------------------

Hmm... We're having trouble logging you in. {#toc-hId-1959659373}
-----------------------------------------------------------------

We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again.

however, I can get on Trello seamlessly from my pc, only on my iPad this continuously pops up. Even when I delete the app numerous times.

<br />

most questions I see pertain the ability to sign in via the app but not from the pc. my matter is the opposite.   

Can you please help? It is starting to effect my ongoing productivity.

Thank you.


Answers:
author: Alex W
body: Hey [@Michaela Downes](/t5/user/viewprofilepage/user-id/5016146) and [@Kaye T.](/t5/user/viewprofilepage/user-id/5017974) - we do not support log in issues over the Community. Please raise this as a ticket at <https://trello.com/contact>


author: Kaye T.
body: I have the same issue. Started yesterday when the Chrome browser on my desktop logged me out and asked to change password.

Naturally the android mobile app would lov me out changing password from the desktop.

And since then until now, I still can't log in when Trello app brings me to the log in site via my mobile browser (I even tried using Chrome on my android).

Interesting though, when I type Trello.com/login on my phone's Chrome browser, I can log in just fine. But only on the browser. If I click Continue on the promo to view/use the Trello app instead, the will still being me to a log in page (even though I'm logged in via browser already) and with that log in page, the same error occurs.

What gives Atlassian?


Tags: identity-provider
Is there a way to make a card background color match the label color?
Asked by Meredith Boylan:

I have been using Trello Cards Optimizer to do this, but that feature does not seem to be working any more. Is there any other way I can make a card background color match the label color?


Answers:
author: Violetta Chernobuk
body: Hi [@Meredith Boylan](/t5/user/viewprofilepage/user-id/1851258) ,

I'm Violetta from Planyway:)

Are you looking for the way to color cards on the board or Trello calendar?

If it's for a calendar representation, then you may try [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity) that colors cards the same color as Trello labels.

![?????? ?????? 2022-08-25 150126.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/212698i39ED9490F48D59D8/image-size/large?v=v2&px=999 "?????? ?????? 2022-08-25 150126.jpg")


Tags: colour

label
Are Trello Command Limits per Paying User?
Asked by Grace Vestuto:

Hi there, I'm curious about the maximum number of commands Trello can run per month. My group has the Standard plan, so I see that we have 1000 commands per month. Is that 1000 divided among all of us / Do we all have to share that 1000? Or do we get 1000 commands per paying group members? I'm just curious as we grow bigger whether or not we'll reach the limit (last month we hit 80%, but thankfully didn't max out).

If it happens to be 1000 per user, do we know if that is pooled or individualized? For example, pooled would be a group of 5 user has 5000 commands to share amongst themselves however it works out, vs individually would be all 5 users has their own bank of 1000 commands, but they cannot share.

Thanks in advance for your help!


Answers:
author: Guilherme Michelotto
body: Hey Grace, welcome to the Community!

Speaking of Butler quotas, the 1000 commands per month quota is related to the Workspace itself - not 1000 for each billable user in your Workspace, so it's shared across the board - no pun intended! I would recommend taking a look at this article here: <https://support.atlassian.com/trello/docs/butler-quotas-and-limits/>

Also, you can check out your Butler quotas in the Butler directory, on the Account tab. For more detail, see <https://support.atlassian.com/trello/docs/opening-the-usage-log/>.

If you ever get closer to hitting your monthly quota, you may want to consider upgrading to Premium, which will give you unlimited command runs to play with.

comments: author: Grace Vestuto
body: Got it, that's unfortunate as we add more people, but thank you for the info!
Cleaning up Add Checklist dropdown in Trello
Asked by Karen:

I want to clean the highlighted rubbish out of this dropdown. Where do I go to do it?

![Checklist.png](/t5/image/serverpage/image-id/212650iC645A98AD7DEB04C/image-size/large?v=v2&px=999 "Checklist.png")


Answers:
author: milynnus
body: [@Karen](/t5/user/viewprofilepage/user-id/5015905)

I suspect it is because you have cards with those checklist on your board. Delete the card or the checklist there and I think they will not show up here.

comments: author: Karen
body: Thanks [@milynnus](/t5/user/viewprofilepage/user-id/3947182) , but there are no cards with with 'tes', 'test' or 'Test Cases'. Everything was changed to 'Test Cases Passed' months ago, and I inadvertently created 'tes' but deleted it and changed it to 'Test Cases Passed'. The dropdown seems to be retaining anything that was typed in, even if it is not in use.


author: milynnus
body: [@Karen](/t5/user/viewprofilepage/user-id/5015905)

Try refreshing your browser


author: Karen
body: That worked although it was a brutal action. Wiped out everything in the dropdown including things we wanted to keep. Oh well.


author: milynnus
body: [@Karen](/t5/user/viewprofilepage/user-id/5015905)

Such is the nature of web app
Email Address Change
Asked by Dan Lajoie:

We use Trello at our organization using our business email accounts. If I change the email alias of a users will their existing Trello access still work or will we need to create a new Trello account?


Answers:
author: Rafael Dill
body: Hi Dan, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

All Trello accounts are Atlassian accounts. Any changes you make to the emails should be changed on the Atlassian account as well.

If you have any queries with this, you can take a further look at how to change it here - <https://support.atlassian.com/trello/docs/changing-an-email-address/>

Hope this information helps, if you need any further assistance, feel free to reach us - <https://trello.com/contact>

All the best,  
Rafael Dill  
Atlassian Support - Trello  

comments: author: Dan Lajoie
body: My concern is if we change a users email address and we update as you say will they lose all their board memberships or settings?


author: Rafael Dill
body: No, they won't. They would only lose their access if you change your domain and did not change this on Trello.
How do I port Wrike Blueprints to Trello
Asked by Jordan Johnson:

I would like to transfer templates in Wrike over to Trello. Wondering if anyone has done this before and how? I saw a sync option but I am not interesting in collaboration between Trello and Wrike. I would like to move away from using Wrike all together.


Answers:
author: Nathan Smith
body: Hey [@Jordan Johnson](/t5/user/viewprofilepage/user-id/5015634)

There isn't a native way to import all your content from Wrike into Trello, that being said though there are a couple of ways you could try moving everything over:

* [Wrike have an API](https://help.wrike.com/hc/en-us/articles/210409445-Wrike-API) so you could use this as well as [Trello's API](https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/) to move all the content over to Trello.
* You can export data from Wrike to various formats using the guides [here](https://help.wrike.com/hc/en-us/sections/1500000772541-Import-and-Export) and you can then use a third-party power-up to import this data back into Trello, you can search for these [here](https://trello.com/power-ups/search?q=import) - For this method, you would potentially need to modify some of the names of fields to get them to line up with field names in Trello.
* There are also third-party power-ups that are able to create an integration between Trello and Wrike, these may be able to move these over - <https://trello.com/power-ups/search?q=wrike>
* Or, you could manually copy and paste the information from Wrike to Trello so you can make sure the information is going to the correct field.


Tags: import

template

wrike
Having to log in on launch Mac app
Asked by Arnie Gonzalez:

Running Monterey 12.5.1 and Trello 2.13.6. The app is logging me out and forcing me to go through my SSO log in every-time every few days. If I completely quit the trello app I'm forced to log back in as well.

Is there a known error and workaround for this? I would imagine the behavior should be similar to our other apps which require us to sign in every 30 days and not 2-3 days.


Answers:
author: Rafael Dill
body: Hi Arnie, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!  

When you are using a managed account, the time set for when you have to log in again with SSO is set by the admins of that Workspace.  

You can see this information (Idle session duration) on this topic - <https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/>

I hope this information helps, if you need any further assistance, feel free to raise a ticket with is here - <https://support.atlassian.com/contact/>  

All the best,  
Rafael Dill  
Atlassian Support - Trello


Tags: mac
The possibility of receiving a discount for the non-profit community
Asked by Luiza Romanadze:

Dear Sir/Madam,

I am writing this letter to seek advice on choosing a plan for a non-profit organisation that I represent.  
Thank you for the opportunity to work with Trello's premium features.  
During trial use, we were pleasantly surprised by such a wide range of functions. Trello is visually convenient and highly adaptable, making it easier to organise projects when multiple people are working on project, especially when they are spread out across different locations.  
The organisation which I represent is the Ukrainian Academy of Mediation. The Ukrainian Academy of Mediation is a public organisation with the status of a legal entity, the main purpose of which is not to make a profit.  
Now, in the conditions of war, our team has expanded significantly. We are also engaged in activities to ensure the urgent needs of Ukrainians in wartime conditions. We know that there are discounts for public and educational organisations. In this case we want to ask you:  
At the moment, our organisation's project table is displayed on my personal account 7435185@gmail.com. Is it possible to transfer an already existing table of our project from my personal account to the account of our organisation to which we can apply a discount as for a non-profit organisation? We can attach all the necessary documents to prove that our organisation is non-profit.  
Or there is an opportunity to get an educational discount for an existing account considering the fact that I am a PhD and work at the university?  
( We will provide all necessary documentation for verification)

Thank you for your time and consideration.  
I look forward to hearing from you.

With best regards ,  
Luiza Romanadze


Answers:
author: Brittany Joiner
body: [@Luiza Romanadze](/t5/user/viewprofilepage/user-id/5015489) welcome to the community! you can apply for non profit pricing discounts here: <https://support.atlassian.com/trello/docs/non-profit-and-educational-discounts/>

comments: author: Luiza Romanadze
body: Thank you Brittany for answer. But my question is also about whether I can receive such discount for my personal account (not NGOs account) as I already created NGO's board in my acoount and put many information on this board. Or is there any way to transfer thas board from my personal account to the account of our organisation which can apply for a non-profit organisation discount ?


author: Brittany Joiner
body: [@Luiza Romanadze](/t5/user/viewprofilepage/user-id/5015489) you can transfer that board! I actually don't know how the exact process works, but i assume what you'll be able to do is create a workspace for the nonprofit and then you can add just change the workspace that board is on from your personal workspace to the NGO workspace!


author: Luiza Romanadze
body: Thank you, dear Brittany! I'll try
My Trello board has disappeared
Asked by Andrea Munson:

I last used Trello on Friday and tried to return yesterday (Tuesday) and it has disappeared. It has now transferred over to Atlassian and I'm unable to access. Old boards are visable which I share with colleagues, but mine has disappeared.

Hope someone can help please :)


Answers:
author: Rafael Dill
body: Hi Andrea, thanks for getting in touch.

Seems like you are logging under a different account. Can you please submit a ticket at - <https://trello.com/contact> - including a link to one of your boards?

With that, we can find the owner of the board and we can figure out which account you have been using.

Hope to hear from you again.

All the best,  
Rafael Dill  
Atlassian Support - Trello  

comments: author: Andrea Munson
body: Thanks Rafael, will do


Tags: board
Extracting data from description field
Asked by Lyndsey Fletcher:

Hi. So I am using the email to board system for incoming email leads.... the lead details all come into the description field.

Can anyone tell me if it is possible to use butler to extract certain details and update the card name and also update customer fields? If it is possible - can someone give me a steer on how. Thanks


Answers:
author: milynnus
body: [@Lyndsey Fletcher](/t5/user/viewprofilepage/user-id/4471984)

Please see your test board. I have completed parsing with native Trello wildcard card method and set the custom fields on the card.   
Thank you for your support.


author: Brittany Joiner
body: [@Lyndsey Fletcher](/t5/user/viewprofilepage/user-id/4471984) yes this is absolutely possible! You can reference the entire name and description with the variables - {carddescription} and {cardname} to get that text and update specific custom fields with that info!  

If you want to reference specific things inside of that, aka, the card description has some text that says "emai: xyz@gmail.com", and you want to grab zyx@gmail.com, you can technically do this with some regex. [@milynnus](/t5/user/viewprofilepage/user-id/3947182) explained this other day for someone - let me see if i can find that answer and I'll post it in here.

comments: author: Brittany Joiner
body: Found it!! <https://community.atlassian.com/t5/Trello-questions/Emailing-into-trello-with-custom-fields/qaq-p/2093124>


author: Lyndsey Fletcher
body: I have been going round in circles with this and wildcard variables and still haven't got it to work! this is how my data comes in. I want to update the card name with the business name then add then rest of the details to the custom fields ?

![0E25D559-90B5-48BE-BA46-ED52C9BFEF9E.png](https://community.atlassian.com/t5/image/serverpage/image-id/212582i2F4317014901739F/image-size/large?v=v2&px=999 "0E25D559-90B5-48BE-BA46-ED52C9BFEF9E.png")


author: Brittany Joiner
body: [@Lyndsey Fletcher](/t5/user/viewprofilepage/user-id/4471984) are you trying to return the whole description? or just part of it? and can you share some screenshots of the rules you've got set up right now that aren't working? if so i can try to take a look and help debug!


author: Lyndsey Fletcher
body: I have updated with a screen shot on my last post. I am just cooking dinner then will post my failed attempts!


author: Brittany Joiner
body: [@Lyndsey Fletcher](/t5/user/viewprofilepage/user-id/4471984) ah i see the screenshot of the card now - didn't appear at first. so i assume you're trying to get name to go to name field, company to company, etc.

My first thought is - if you want something a little simpler - have you thought about using the Zapier Email Parser? I think it would be free - depending on volume of your emails. and you would be able to highlight that text from the email and create a card in trello with those fields and map it to custom fields. let me know if you need a dem - I'm actually working with a client on that right now.
Delivering system
Asked by rekocarwash:

So I run a Carwash and we have a lot of cars that we need to get from companies and then deliver them back.

We just started to use Trello to keep track of the cars and it works very well, but there is some things I don't know how to implement.

Our setup is like this:

We have a "Workspace" called "Get/Deliver"

in that workspace we have "boards" named with dates "23-08-22, 24-08-22 and so on"

then we have lists - "To get" - "Getting" - "Delivered to our company" - "Done -\> Delivery" - "Delivered -\> Invoice" - "Invoiced"

And then as cards we have the cars

The thing I want now is:

1. All the cards that's not in the list "Invoiced" by the end of the day should move to the same list but in tomorrows board.

2. When a month has gone all the boards with the months date should be archived grouped together so that we can go back and view then easily.

3. And a way to get a simple overview of all the cars in Todays board and sort them by priority and Time

Or maybe someone have a smarter overall sollution, I'm just getting started with Trello and don't have much knowledge atm.

![trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/212470iB3136E58CDD2EA9C/image-size/large?v=v2&px=999 "trello.png")


Answers:
author: Antonio Panea
body: Hi [@rekocarwash](/t5/user/viewprofilepage/user-id/5015140) ,

if you are looking for an overall solution maybe you should take a look at [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble)

Since it is a CRM and you are having Clients and recurrent clients/Leads with information for invoicing, I guess it is going to be something pretty useful for you.

Hope it helps!

Cheers

Toni


author: milynnus
body: [@rekocarwash](/t5/user/viewprofilepage/user-id/5015140)

Trello is flexible enough and you want work with multiple boards. However, have multiple boards by day may not be necessary. If you want to keep records all the job you can move the cards to a Completed Job board where you can handle the invoicing and payment collection. You handle the workshop and back office work on separate board since it is likely that you have different members working collaboratively on the boards. You can sort / prioritise as these are available in the list. Having new board has administrative overheads especially for member enrolment and automation.
Why jdk/jre lib are not available on the classpath by default with Maven build ?
Asked by Christian Meunier:

Hi,

I have a project which rely on javax.crypto package which is in the jre/lib/jce.jar

In dev, I have no issue as the IDE will export automatically the libs of the used JDK on the classpath.

However, with Bamboo, maven3 on solaris, it's another story all together... I dont understand why bamboo does not export JDK libs to the classpath and how I can fix this issue so Bamboo can build properly this project.

Thanks in advance for your help !


Answers:
author: James Dumay
body: Unfortunately we do not support Bamboo on Solaris. Are you sure that the JDK capability on your Bamboo agent is pointing at a JDK and not a JRE? Maybe the path is incorrect?
Bamboo - Mac Agent
Asked by John Alexander Bye:

We develop for iOS and we would like to setup continous integration for these projects. We have created a maven plugin which builds the projects, but it only runs on Mac OS X. I know that Bamboo OnDemand/Studio (we are still with JIRA Studio) supports EC2, but no Mac OS X images are available. We have a Mac Mini available, but if I haven't misunderstood anything, it isn't possible to add remote agents.

Does the above mean that we will be unable to use Bamboo OnDemand for this purpose?


Answers:
author: NikE
body: Bad news.. Unfortunately JIRA Studio and OnDemand Bamboo can only be configured to use EC2 and, as you found, there is no way to get an OS X image running on EC2. (I was curious about why EC2 had that limitation and found \*this\* as a bit of background on the EC2 / OS X issue).


author: kpeacocke
body: As a quick and dirty fix I have installed bamboo stand alone on a mac mini before and used other methods (repository poling, etc.) to trigger the build. You don't get the cool integration, but you can bridge gaps here and there. Incidentally we did the same for an open source project ([http://fix8.org](http://fix8.org/ "fix8")/ with the JIRA pages being at [https://fix8engine.atlassian.net/](https://fix8engine.atlassian.net/ "https://fix8engine.atlassian.net/")) which builds on linux - just to get around the self-hosted bamboo agent ondemand limitation.


author: John Alexander Bye
body: Atlassian has now created an issue to track the feature request for self-hosted remote agents in Bamboo OnDemand: https://jira.atlassian.com/browse/BAM-11870


Tags: cloud

mac
Determine schema version from bamboo database
Asked by Alistair Mackay:

Is there a query I can use to determine what version of Bamboo a particular database supports, e.g. 3.0, 3.1, 3.3 etc.?

Thanks.


Answers:
author: James Dumay
body: Unfortunately there is no way todo this Alistair. The only way to figure out the schema version is to manually look at the buildNumber element in bamboo.cfg.xml (located in the Bamboo home directory) or if you need this programatically use the [BuildUtil](http://docs.atlassian.com/atlassian-bamboo/latest/com/atlassian/bamboo/util/BuildUtils.html) class.


Tags: database
Bamboo 3.3.3 elastic agent assembly
Asked by danlmarmot:

I've taken over the care and feeding of Bamboo from the Previous Guy, and my first task is to finish the upgrade to Bamboo 3.3.3.

I can't locate the bamboo-elastic-agent-assembly component for 3.3.3 anywhere. I've searched [https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/bamboo/atlassian-bamboo-agent-elastic-assembly/](https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/bamboo/atlassian-bamboo-agent-elastic-assembly/3.3-m1/atlassian-bamboo-agent-elastic-assembly-3.3-m1.zip), but the latest version listed is 3.3-M1.

Where can I find this? Thanks!


Answers:
author: James Dumay
body: Hi Dan,

This file has changed its name as of 3.3. You can it here: [atlassian-bamboo-elastic-image-1.0.zip](https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/bamboo/atlassian-bamboo-elastic-image/1.0/atlassian-bamboo-elastic-image-1.0.zip). Ive updated the documentation to reflect this change.

Thanks

James

comments: author: danlmarmot
body: Thanks James, I'll give it a go on Monday. Our custom elastic image is Windows, so it makes it extra fun, but there are some Cygwin references in the elastic image, so hopefully it won't take too much banging around to get it up and going.

Dan


author: James Dumay
body: Dan you are in luck - Bamboo 3.4 will be shipping with a Windows elastic image in approximately two weeks. Might be worth waiting until then?
How do I send an email to a group email address in Bamboo with the maven repository url poiting to the release artifacts?
Asked by Minghui Liu:

We would like to send an url from Bamboo when we release to for example UAT, this email's content can be easily configurable and with the artifact's internal maven repository URL?


Answers:
author: James Dumay
body: If you are on Linux it is possible to [send an email using the 'mail' command](http://www.simplehelp.net/2008/12/01/how-to-send-email-from-the-linux-command-line/) using a [Bamboo Script Task](http://confluence.atlassian.com/display/BAMBOO/Script) that can contain whatever information you like.