youngmon/atlassian-qna huggingface dataset:
Historias "Done": ?C?mo ocultarlas?
Asked by Nicolas Perez:

Hola, muy buenas.

Estoy teniendo el siguiente inconveniente: con mi equipo tenemos un tablero y vamos por el tercer sprint. Desde el sprint 1 que marcamos las tareas como "Done" y al finalizar el sprint estas mismas siguen apareciendo (como Done) y se mueven al siguiente sprint. Es as? que el sprint 3 lo comenzamos con un total de 130 historias finalizadas, lo cual no corresponde.

Ya verifiqu? toda la configuraci?n, tengo todo correcto a mi entender, al igual que en todos mis otros tableros en los que no sucede esto sino que no se trasladan aquellas tareas que est?n completas.

?Cu?l puede ser el error?

Muchas gracias.


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hola [@Nicolas Perez](/t5/user/viewprofilepage/user-id/5599288)

Podrias enviarnos un screenshot del board?

normalmente esto ocurre cuando la columna DONE esta mapeado a otro STATUS (quizas in progress esta mapeado a la columna DONE por ejemplo). Las historias solo se consideran terminadas si est?n en la columna Final del tablero, independientemente del estado.

Para que un problema est? "DONE" (y, por lo tanto, no se traslade al siguiente sprint), ?l y todas sus subtareas deben estar en la ?ltima columna del tablero.

Mandanos el screenshot!

Saludos

comments: author: Nicolas Perez
body: Muy buen d?a Aaron, gracias por tu respuesta!

Te dejo la imagen del tablero. Actualmente la ?ltima columna es la de Done.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348753i34103D137C749689/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

done

jira-cloud
Unable to Upload Angular Application in Jira
Asked by Infra Support:

I am trying to upload my Angular application in Jira but facing issues. The project has been deployed using Nginx, and for HTTPS, I am using Ngrok. The application URL is:

* <https://7d39-20-197-12-22.ngrok-free.app/>

I also tried using my domain URL:

* [https://\<my-app\>.com/#/](https://pionedata.com/#/)

However, both URLs throw the same error. I have also added the descriptor file in the root directory as per the requirements, but the error persists.

![Screenshot 2024-09-23 171317.png](/t5/image/serverpage/image-id/348734i26FF605366EED1D3/image-dimensions/494x198?v=v2 "Screenshot 2024-09-23 171317.png")

![Screenshot 2024-09-23 174947.png](/t5/image/serverpage/image-id/348739i88A41E606C34ADF8/image-dimensions/277x316?v=v2 "Screenshot 2024-09-23 174947.png")

Could you please assist me in resolving this issue ?


Answers:
author: Kai Becker
body: Hi [@Infra Support](/t5/user/viewprofilepage/user-id/5599219)

welcome to the community and thank you for your question. First up: I guess it will make more sense that you ask such questions in <https://community.developer.atlassian.com/> as it is specific to developers.

To help you with your current problem: I'm not quite sure what you did in creating your app, but installing an app in Jira will require either a Forge or Connect app.   
As I see "Atlassian Connect App" in your json, I would highly recommend the following tutorial: <https://developer.atlassian.com/cloud/confluence/getting-started-with-connect/>

comments: author: Infra Support
body: Hi [@Kai Becker](/t5/user/viewprofilepage/user-id/1178079)

Is it possible to upload an Angular build app with the atlassian-connect.json descriptor file in the root to Atlassian?


author: Kai Becker
body: Hi [@Infra Support](/t5/user/viewprofilepage/user-id/5599219)

I don't think so, as you will not get any access to deploy something to Atlassian Cloud envs. I you want to have your own app, you will need to strictly follow the guide I shared ?


author: Infra Support
body: Hey [@Kai Becker](/t5/user/viewprofilepage/user-id/1178079) ,

I understand, but I've followed the steps outlined in this documentation: <https://developer.atlassian.com/cloud/jira/software/getting-started-with-connect/> and deployed the application.


Tags: cloud

jira-cloud
Filter Functionality Not Displaying Comments
Asked by Mishika Singh:

I hope this message finds you well.

I would like to bring to your attention an issue I've encountered with Jira that is affecting my workflow. Specifically, \[briefly describe the issue or complaint---e.g., "the filter functionality does not display comments in the comment column, even though they are available on the tickets."\].

**Description**: I am experiencing an issue with the filter functionality in Jira. When using a specific filter, the comments are not appearing in the comment column, although they are present in the individual tickets. This is causing difficulty in tracking discussions related to tasks.

Steps to reproduce:

1. Navigate to the Filters section.
2. Apply the filter \[insert filter name\].
3. Observe that the comments are missing from the results.

This issue is impacting our team's ability to track conversations efficiently.


Answers:
author: Dick
body: Hi [@Mishika Singh](/t5/user/viewprofilepage/user-id/5599285) , welcome to the Atlassian Community,

Your bug report would be most appreciated at [Atlassian Jira Software Cloud Tickets](https://jira.atlassian.com/projects/JSWCLOUD/issues/JSWCLOUD-19536?filter=allopenissues)

There it will certainly be picked up by the developers that make Jira better than ever.

This forum is for hands-on questions/ how-to's etc, giving you a place to go to when you want to see if someone has already encountered a problem similar to yours. We're here to help.

Sincerely,

***Dick***


author: Hannes Obweger - JXL for Jira
body: Hi [@Mishika Singh](/t5/user/viewprofilepage/user-id/5599285)

welcome to the community!

I trust that you'll be able to sort this out with Atlassian Support. Just in case you're looking for an immediate resolution: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2819120).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *smart columns* that aren't natively available, including the *first/last comment* , the *first/last commenter* , the *time since the first/last comment*, and many, many more.

This is how it looks in action:

![last-comment.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349252i45F760E607B7977B/image-size/large?v=v2&px=999 "last-comment.gif")

As you can see above, you can easily sort and filter by your comment columns, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
Automation for LAST status change
Asked by Matteo Pacenti:

We have an automation in place to check the tickets that changed from STATUS A from STATUS B in the last 24 hours.   

We have a corner case cos a ticket had the same transition 2 weeks ago and yesterday.   

How can we check just the LAST transition from A to B?


Answers:
author: Walter Buggenhout
body: Hi [@Matteo Pacenti](/t5/user/viewprofilepage/user-id/4211584),

What are you trying to achieve, what does the automation do and why is the *corner case* that you describe a corner case?

The following JQL filter should return a list of all issues that transitioned from *To Do* to *In Progress* over the last 24 hours:

```
status CHANGED from "To Do" TO "In Progress" AFTER -24h
```

That would exclude any issues that went to the same transition 2 weeks ago (simply because it's longer ago). Then it all comes down to what you want to do with the results ...

Hope this helps!

comments: author: Matteo Pacenti
body: Hello [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) ,

thanks a lot for your quick answer.

our automation is:

```
status = "B" and status CHANGED FROM "A" to "B" before -1d
```

The automation should provide a status change that happened more than 24 hours ago (so I assume BEFORE): we want to be notified when this happens.

Obviously, following your example, if a ticket was moved from "to do" to "in progress" 2 weeks ago and 2 hours ago, we are still notified. We would like to get information about the LAST TRANSITION only.


author: Walter Buggenhout
body: Hi [@Matteo Pacenti](/t5/user/viewprofilepage/user-id/4211584),

If you want to be notified *when the transition happens* , then you should simply use an **issue transitioned** trigger for your automation rule, and then send the notification for that specific issue immediately. That would remove your entire complexity.

There is no way to filter for *the latest transition*, only an alternative to list the issues that went through a specific transition in a specific timeframe. In the example we are discussing, you can specify a start and end to the period you want to set boundaries.

e.g.:

```
status = B AND status CHANGED FROM A to B
DURING (startOfDay(-1), endOfDay(-1))
```

... would return a list of all issues that are now in status B and were transitioned from status A yesterday. If you omit the "*status = B"* part, you would effectively get a list of all issues who went from A to B yesterday, regardless of their current status.

In summary:

* to get an immediate notification of a transition, send a notification as soon as it happens for that issue. That will send notifications for every single applicable transition (while you might prefer a digest for multiple issues instead)
* to send a digest with a list of issues, set the start and end date for the list and play around with JQL to cover what you need as closely as possible.


Tags: automation

cloud

jira-cloud

status-change
automated tickets for holidays
Asked by Marta Trindade:

Hi,

I need to create automated tickets for holidays for the entire year of 2025 for 9 countries and the goal is to keep them running for the years after.

How do I do this? Do I first need to create issues for each holiday?


Answers:
author: Bill Sheboy
body: Hi [@Marta Trindade](/t5/user/viewprofilepage/user-id/5599266) -- Welcome to the Atlassian Community!

If you can calculate when the holidays will occur, you could try using an [automation rule](https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation) with a scheduled trigger to add the issues once per year.

If you are unable to calculate the holidays, you could create a spreadsheet with the issue data and import them once per year.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Company User Account
Asked by Wendy Cox:

Hi

We have a user account that is not an actual user. I think it was created when the free account was created. Is this needed, as it is using a license, or can I deactivate it?

Thanks


Answers:
author: John Funk
body: Hi Wendy - Welcome to the Atlassian Community!

Do you have other users that are Org Admins and Jira Admins? If so, then you should be able to suspend the user account.

comments: author: Wendy Cox
body: Hi John

Thanks. We have other Org Admins (no Jira Admins yet). I didn't know if this user account was responsible for any automations etc.

Thanks, I'll suspend it for now.


author: John Funk
body: Sounds good.


Tags: cloud

jira-cloud
Jira and confluence SSO issue
Asked by Midhun SS:

Question 1: I have added the users under Jira Enterprise App User and Groups, now they are able to see the Jira APP in Myapps, but they have to login each time, I believe the SSO reply URL is not Correct. not sure though.

Question 1: And, if we get a ticket Jira link when we click that ,it redirects to Jira login page


Answers:
author: Dirk Ronsmans
body: Hi [@Midhun SS](/t5/user/viewprofilepage/user-id/5588517) ,

Have you configured the SSO as according to the documentation?

<https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/>

If so, did you also add the users in the correct Authentication policy?

<https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/>

Only setting up the mechanism for SSO does not mean each user is automatically enforced to use SSO that will be managed through your Authentication Policies


Tags: cloud

jira-cloud
Jira server
Asked by Kamil Askerov:

I use cloude and server version. How in server version fill up information in custom field

![customfield.png](/t5/image/serverpage/image-id/348722iE77355FDDCC908F2/image-size/large?v=v2&px=999 "customfield.png")

in None section about 1000 values. Can I use csv file for this if can how?


Answers:
author: Dirk Ronsmans
body: Hey [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207) ,

There's no real solution to import values on to a field directly.

A workaround is to:

* Create a dummy project
* Create a csv file to import with dummy issues where you set the value of the field you need as a column
* Import the dummy issues -\> this will add the values it cannot find in the field to the field options
* Remove the dummy project

By mapping the csv columns to the field it will create the unknown values.

This has also been described here: <https://community.atlassian.com/t5/Jira-questions/How-to-get-all-Country-names-in-a-single-custom-field/qaq-p/1017246>

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

comments: author: Kamil Askerov
body: [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) Thank you for your answer. I will try this.


Tags: cloud

jira-cloud
Duplicate Sprint Name with 2 Different Project Board
Asked by ratih:

Hi Team

Please kindly help, my team create a sprint in this board

[- Backlog - JIRA (atlassian.net)](https://youtap.atlassian.net/jira/software/c/projects/CA2/boards/190/backlog)

After that with the same name was created in different project board

[Platform Board - Backlog - JIRA (atlassian.net)](https://youtap.atlassian.net/jira/software/c/projects/RAD/boards/237/backlog)

And every time we change the sprint name, it also makes a change

Could you please help to find out why it can happen

Thank you


Answers:
author: Dick
body: Hi [@Rathi](/t5/user/viewprofilepage/user-id/4452155)

You're in luck, as I've dealt with the exact same problem during my first year as admin. The way to approach this problem goes like this:

* Create a sprint in the desired board using a different name
* From the two (!) offending sprints:
  * Move the issues you like to work on (all) to that new sprint
  * Move the issues you do not want to work on to the backlog of the project.
* Verify that the newly created sprint with different name holds the correct issues
* Delete the two offending sprints from the boards they are created from.

You may rename the newly created sprint, though I wouldn't (personally)

I hope this will help you,

***Dick***

comments: author: ratih
body: Thanks [@Dick](/t5/user/viewprofilepage/user-id/4586768)   

I will info to the team


Tags: cloud

jira-cloud
Is there a way to retrive all users with issue creation permissions by project?
Asked by Dan Schtechel:

I want to get a list using api/3 of all users eligible of creating a ticket given a specific project but could not find an ideal way.

Would appreciate some help here


Answers:
author: Walter Buggenhout
body: Hi [@Dan Schtechel](/t5/user/viewprofilepage/user-id/5599115) and welcome to the Community!

Is there any reason why you would want to do this (for a single project) using the API? Essentially, the steps required to figure this out, would be to:

* review your project's permission scheme to make sure who is granted the *create issues* permission. This can be:
  * public (in this case, anyone in the world could raise issues)
  * any logged in user (this represents every user with product access to Jira, more commonly referred to as *any user with a license*)
  * one or more project roles (users and user groups associated with this project role in your project can raise issues)
  * one or more user groups (*not really recommended*)
  * one or more individual users *(really not recommended)*
* If you set up permissions according to best practices, you should be able to see the users / groups associated with project roles right in your *project settings \> people* page, which may be a lot faster than trying to figure this out via the API.

If you want to find this information via the API, I'm quite sure you'd have to chain a series of API calls to fetch all pieces of information involved, e.g.

* a call to get the *permission scheme grants* for the first step;
* subsequent calls to retrieve the associated users with the way permissions are granted in your project

Also note that the create issues permission also requires the browse project permission. A user needs to be able to access a project before he/she can create issues in it.

Hope this helps!

comments: author: Dick
body: It's a good thing that API calls require authentication. Said authentication is also applicable to the results a user can obtain from the Jira data inside the instance.


author: Mehmet A _Bloompeak_
body: Hi [@Dick](/t5/user/viewprofilepage/user-id/4586768) ,

You can use the below rest api:

/rest/api/3/user/permission/search?permissions=CREATE_ISSUES\&projectKey=YOUR-PROJECT-KEY


Tags: cloud

jira-cloud
How to Download SP Metadata File in Jira Server
Asked by SVPC Aravind:

Hello,

I'm using Jira Server and need to download the SP metadata XML file for SSO configuration. While I can see the ACS (Assertion Consumer Service) URL and Entity ID in Jira, I'm unable to find a way to download the SP metadata as an XML file.

Could someone guide me on how to obtain the XML metadata file, or if there's a specific method to generate or download it?

Any help would be greatly appreciated!

Thank you!


Answers:
author: Ananjan_Mishra
body: Hey [@SVPC Aravind](/t5/user/viewprofilepage/user-id/5599026)

Jira Server does not automatically generate an SP metadata XML file. You will need to create it manually using the ACS URL and Entity ID that you already have. You can use these steps:

* **Edit the Metadata XML** : Replace `YOUR_ENTITY_ID` with your Jira instance's Entity ID and `YOUR_ACS_URL` with your ACS URL.

* **Save the Metadata XML** : Save this content as an XML file, for example, `jira-sp-metadata.xml`.

* **Upload or Provide the Metadata File**: You can now upload this file to your Identity Provider (IdP) or provide it as needed for your SSO configuration.

If you are looking for an automated and easy way to generate this metadata, consider using add-ons available in the Atlassian Marketplace. For instance, you can try this one: [mO Jira SAML SSO (Single Sign On), Jira SSO + User Sync/SC](https://marketplace.atlassian.com/apps/1215430/mo-jira-saml-sso-single-sign-on-jira-sso-user-sync-scim?hosting=server&tab=versions)

I hope this helps!


Tags: data-center

jira-data-center
Jira Testing
Asked by Ky M:

May I ask if it is possible to set a workflow status "Approved" in the "Releases", instead of just unscheduled or scheduled?

Also, can we attach some files in the test executions so we can avoid open an issue again?

Lastly, may I also know about what is the use case of Component?

Thanks


Answers:
author: Nikola Perisic
body: Welcome to the community [@Ky M](/t5/user/viewprofilepage/user-id/5599014)

* For changing the statuses for Releases cannot be changed as this is a hard coded feature
* Yes, you can attach the files in text executions, make sure you have the Create attachments permission in the project
* Components are being used to group issues based on something specific for e.g., API can be a component, which will be used accross ONE project. This is the main difference between component and label - labels are used as a global context


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
Jira Testing
Asked by Ky M:

May I ask if it is possible to set a workflow status "Approved" in the "Releases", instead of just unscheduled or scheduled?


Answers:
author: John Funk
body: Hi Ky - Welcome to the Atlassian Community!

What type of project are you using? Team-managed? Company-managed? Software? Business?

Also, are you using Jira Cloud or Jira Data Center?

comments: author: Ky M
body: The project is company-managed, and I am using Jira Cloud. Thanks


author: John Funk
body: Thank you. I assume this is a Jira Software project - correct me if that is wrong. So, going on that assumption, there is nothing built into Software projects for Approvals. And Releases are follow a simple path of either being scheduled (date applied) or not. And as such, there is no approval process built in for releases.

If you really need that, you could possibly create a Release (or Releases) issue type, create a workflow for those, and manage the release as such separately from the work that is going into the release.

You can also request that Atlassian build this into the Release process by opening a ticket with Support. But I would think it would be many years before they might do something like this, if at all.

<https://support.atlassian.com/contact/#/>


author: Ky M
body: Thanks a lot. It really helps!


author: Ky M
body: Also, can we attach some files in the test executions so we can avoid open an issue again?

Lastly, may I also know about what is the use case of Component?

Thanks

comments: author: John Funk
body: Also, it is best to create separate questions so that conversations can be more streamlined. So, please create a separate question for this one.


author: Ky M
body: Sure! Thank you.


Tags: company-managed-projects

jira-cloud

jira-software
Automation rule - As soon as new version is created a task with checklist is required
Asked by pvyas:

I am attempting to create a task based on new versions that should inherit the already configured checklist using JIRA Pro checklist.

With my automation rule - I am using checklist text as available field however a task is created without checklist being added to it


Answers:
author: Bill Sheboy
body: Hi [@pvyas](/t5/user/viewprofilepage/user-id/5599010) -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

As you are using a marketplace addon for checklists, I recommend checking the documentation for that product regarding how to create checklists with automation rules.

Kind regards,  
Bill


Tags: cloud

cloud-automation

jira-cloud
Je n'arrive pas ? acc?dder ? mon compte.
Asked by Hachani_BENSACI:

Bonjour,

Sur l'application Authenticator, on me demande de changer de nom. Ce que je fais. Mais ?a ne le prend pas en compte


Answers:
author: John Funk
body: Bonjour Hachani - Bienvenue dans la communaut? Atlassian !

Vous rencontrez des difficult?s pour vous connecter ? Jira ? Ou ? Microsoft ?


Tags: atlassian-accounts

jira-unknown-hosting-type

not-applicable

unknown-hosting-type