youngmon/atlassian-qna huggingface dataset:
trying to link bamboo to bitbucket
Asked by Dion Jones:

I have a locally installed evaluation of bamboo that I'm trying to link with our repositories on bitbucket.org.

I need to "link Applications" but it says that any URL i try and put in there is incorrect - what URL should I be putting in there?


Answers:
author: Yogesh Mude[Jira]
body: Hi @Dion Jones

If you want to link Bamboo with Bitbucket Cloud then first of all you should create the **OAuth.**

You can find this within **Bitbucket Settings\>\>Access Management \>\> OAuth**

Click on **Add Consumer**provide Name And URL that you want to link like JIra, Bamboo or Confluence.

comments: author: Yogesh Mude[Jira]
body: One more thing is, If you to access/link Bitbucket cloud repositories within the Bamboo server please go through [bamboo/bitbucket-cloud](https://confluence.atlassian.com/bamboo/bitbucket-cloud-289277000.html) link.


Tags: bamboo-administration

bitbucket-administration
Can we use Bamboo for large scale deployments, say 1000+ production servers? Any documentation available on best practices such deployments?
Asked by Chris Ebert:


Answers:
author: Chris Ebert
body: On private data center - multiple tenants, with Bamboo(version 5.12.0.2 build 51210) hosted in the same private data center. Thank you.


author: Steffen Opel _Utoolity_
body: Where are your running your servers, in the cloud (e.g. AWS or Azure or so) or in private data centers, or both?


Tags: bamboo-administration
Does the Bamboo REST API support querying branch scheduled run times?
Asked by Dillon Fisher:

Does the Bamboo REST API support querying branch scheduled run times (targeting 5.7.2)? If the API has this capability, I am having trouble locating how to use it. The closest thing I can find is branch data found using:

### /plan/{projectKey}-{buildKey}/branch/{branchName} {#toc-hId-1484329215}

However, this does not appear to contain the meta-data I am looking for; when the branch is scheduled to be triggered (e.g. once daily at 9 PM).


Answers:
author: Steffen Opel _Utoolity_
body: As already [mentioned](https://answers.atlassian.com/questions/39449951/comments/39450081), this information isn't available via the REST API yet. You might want to watch and vote for the following improvement to guide Atlassian's priority for addressing this surprising limitation:

* <https://jira.atlassian.com/browse/BAM-15870>


author: Alexey Chystoprudov
body: No, Bamboo doesn't provide trigger details for plan branch or plan. You need to create your own plugin to get this information by REST


Tags: bamboo-administration
Faster way to replicate a clone from the archive
Asked by Mark de Bont:

Is there a faster way to get a bare GIT repository onto your Bamboo agents?

Our archive 5+GB and takes more then half an hour to clone over to the agent. I've enabled repository caching and am using shallow clones on the agent but occasionally it starts (re)cloning the complete archive :question:.

This takes more then half an hour and then the jobs times out.

I was thinking of creating a temporary copy on a file share to have some sort of baseline to start from.


Answers:
author: Marcin Oles
body: Hi Mark,

which VCS are you using? If it is Git, is option "Use shallow clones" enabled for the repository? It causes Bamboo and agents to only checkout most-recent commits, skipping as much history as possible. The option is available for multiple Git-related repository types in Bamboo, including Git, Bitbucket Server and Bitbucket Cloud. See <https://confluence.atlassian.com/display/BAMBOO/Git> for more details.

Regards,  
Marcin

comments: author: Mark de Bont
body: Hi Marcin,

Yes it's a GIT archive and I am already using shallow clones.

Even though I've marked this, it appears it is still downloading the complete archive ;-s

Cheers Mark,

P.s. I've edited my question to clarify it's a GIT archive and using shallow clones.


author: Mark de Bont
body: When I do a shallow clone with depth 1 on my workstation the .git repository only is 237MB.... and not 5BB


Tags: bamboo-administration
Confused about dependencies in Assets
Asked by Ste404:

Hi there,

I have a people schema in assets and a hardware one. The Owner in Hardware is a object referencing a person in People.

When I put in a ticket though for this person, even if it is a ticket where the hardware item is not selected if I go into the graph view in assets, click on the hardware asset for a person all the issues for that person appear as linked issues.

I get if I am in the people graph I would see all the linked issues where that person is the reporter, but I thought in the hardware item in that schema I would only see issues where that hardware was a selected item from an assets field.

Should I be using a particular 'Additional Value' for the Object that is linking back to People?  

Is there a way to turn off the 'Linked issues' in a schema in Assets.


Answers:
author: Eugenio Onofre
body: Hi [@Ste404](/t5/user/viewprofilepage/user-id/4984517)

When all issues related to a person are displayed in the graph view of a hardware asset, it's likely due to how the Asset-Object-Link is configured.

In your setup, since the Owner in the Hardware schema is an object referencing a person in the People schema, any issue involving that person, irrespective of the specific hardware item, might be shown in the graph view. This is because the link is between the person and the hardware, so any issue involving the person could be interpreted as relevant to the hardware.

To ensure that only issues where the hardware item is specifically referenced appear in the graph view, consider the following:

1. Asset Field in Issues: Make sure you are using an Asset field in your issues to reference the specific hardware item.
2. Configure Asset Field: Ensure the Asset field is correctly configured to reference items from the Hardware schema.
3. Filtering: When setting up views or reports, use filters to specifically target issues where the hardware asset is mentioned.
4. Review Asset-Object-Link Configuration: Check the configuration of the link between the Hardware and People schemas. You might need to adjust the settings to ensure it's only displaying issues directly related to the hardware item, not just any issue involving the asset's owner.
5. Additional Values: The 'Additional Value' for the Object linking back to People may need to be adjusted based on your requirements. This might involve setting up more specific object attributes or references that better define the relationship between the hardware and the issues.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation with Assets
Asked by Johan Smith Villamizar Tabares:

Is it possible to create an automation that identifies a date stored in a specific field (due date) of a schema tree and from that date send an email notification?


Answers:
author: Carla Ann Rowland
body: yes, if you have the correct permissions for the Asset tables: try this resource: <https://confluence.atlassian.com/servicemanagementserver/configuring-assets-automation-rules-1044784502.html>

comments: author: Johan Smith Villamizar Tabares
body: So I see this is for Jira Service Management Data Center, when checking in JSM Cloud I don't have the automation option when going to the configuration of an object schema

![jira activos.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/302353iAEEB40BBB1B9435A/image-size/large?v=v2&px=999 "jira activos.jpg")


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to remove SLA Breach Reason from Resolution Screen
Asked by Austin Schaller:

We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen.

The field was easily removed but the ticket still requires a Breach Reason to be filled. Is there a way to remove this as a requirement while still keeping the SLA's in their current state.

![Screenshot 2024-01-22 at 10.05.49?AM.png](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fpng&attachment_token=AOo0EEXkqEHsQzLEgsqULQYuEzeatG8QMVC8nYtlNuM17cJBG05%2Fm0SU%2BvOkEpQttS%2BWj9hPNo3kHs4eAAWaZfE%2FFHwAgZNkh75xKY3nhRLl7%2Fd6oXC5v%2BvZBHu5FOEV7j53sNatXuAI29N5F7bCD1Sxypxxy38y8QJSlDRFZ9G5b3I7J2XR9YMUMnzrAL8dUXvOL%2FN6fESEX%2FrpgrlFywPTxR7pzAWBFGfx8nOBvg04A%2BGrGVFNLd44LrZYqrU4TO59FlUxaqxtwh1qFNnOBcROOSfG7KgdbLnRjQpJ1JOG%2BTknlvzGtQAlbJ6468jjYjg2gYtf5C7cAvzO%2BoxAmMlibq3YAMf%2BisD9rjOWHTnXQcJOqfaUk74q470DQg2l%2FtBYxSLWU2WxB5Jk201QnU0T9eyUkMYn%2FiAejXNkepCs9RcUoMSEYfaAVp7v4UZD%2BrHoMyHlveLrCtm1PqzPsbFCIH46VjDUUgh%2FfANE3ev6JlG1aoeIsw1zbBl%2Fq6IAMSunJraEFw6u%2Fpcuhvf1uaju3kNMa1VJnF7IT9TJH%2FAsHuqw8G4DVwRYuWVeLjr16LEZuRo5wXLeAhYygEv2nmJ%2BGdtUcwaww%2BIgHXHDUYBn5tZm1GbKmnM%2F%2F1b8%2BUKaVpEbTgnoE4AlQj%2BCIOkP&sz=w512)


Answers:
author: Eugenio Onofre
body: Hi [@Austin Schaller](/t5/user/viewprofilepage/user-id/5335087)

The screenshot you provide is not loading. Please consider resending it.

Based on your explanation, I would assume that you removed the field from the screen in the screen scheme used by this project but you may still have that field used as required. I would suggest:

1. Review the Workflow being used by the issue type you are facing issues with and make sure there is no VALIDATOR that makes the SLA Breach Reason as required
2. Review the Field Configuration being used in your project and make sure field is not marked as required

Please note this field is a custom field and is not default from Jira.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud

resolution

sla

workflow
TRy to exporte comments from a task?
Asked by Lorena Andrade:

Hi, Im trying to export a report from jira, and i need the commets for the all task that I have in a project. Because I need it to create a Minute fro the User. How can I made this? thanks.


Answers:
author: Odd_lynice
body: Hi [@Lorena Andrade](/t5/user/viewprofilepage/user-id/5411660)

Welcome to the Atlassian Community.

What you can do is to go to filters \>\> search for issue \>\> I ude basic search for this example \>\> under project I selected the project that I wanted to export data.

Then you click on the export button \>\> select export all CSV when you open the file in excel the comments will be listed and included.

![Screenshot 2024-01-23 at 2.11.51 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/301875iDC7FB0E08246D543/image-size/large?v=v2&px=999 "Screenshot 2024-01-23 at 2.11.51 PM.png")

Theodore


author: Eugenio Onofre
body: Hi [@Lorena Andrade](/t5/user/viewprofilepage/user-id/5411660)

1. Configure a JQL query returning the issues you would like to export. You can follow the instructions of the documentation below to know where/how to create the query you need:  
   [Use advanced search with Jira Query Language (JQL)](https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/)
2. Once you create and run your JQL query, click on the "Export" button at the top-right corner of the search page where you created your query and select the option "Export Excel CSV (All fields)":  
   ![Screen Shot 2022-03-31 at 12.26.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/190909iBD66ADB45495FD4C/image-dimensions/537x182?v=v2 "Screen Shot 2022-03-31 at 12.26.05.png")

Following the steps above, the exported CSV file will properly contain all your issue fields, including each comment made. Each comment will be mapped in a different "Comment" column in chronological order.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: Lorena Andrade
body: Thanks, but that options is not very aplicable for contruct every week a meeting minute.

did you know if it for eazyBi its possible?

thanks!


author: Janis Plume _eazyBI_
body: Hi,

There is a solution in eazyBI to collect the issue comments.

Please check this post on the eazyBI Community site:

<https://community.eazybi.com/t/pull-in-all-comments-for-an-issue/6137>

Kindly,

Janis, eazyBI support


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Site URL
Asked by FINE Client Support Team:

It looks like we have two variations in our site URL name; or more specifically, 2 URLs that load pages that are similar but not identical.

* <https://fineteam.atlassian.net/servicedesk/customer/portals>
* <https://fineteam.atlassian.net/servicedesk/customer/portal/1>

I noticed that when we update the message banner, it only updates for that specific URL. It's a bit confusing because when you click to submit a form on either, it takes you to the same place so we're not sure what the difference is and what clients have access to.

Hoping someone can give some insights into the site structuring and how we should go about updating message banners, where we should direct clients, etc. Are there other subpages we

Thanks!


Answers:
author: Jack Brickey
body: Hi [@FINE Client Support Team](/t5/user/viewprofilepage/user-id/5411565) ,

The first link is to the help Center which is the top level url for your companies servicedesk. On that URL or rather webpage you will see a card for each Service desk project. If you only have one project you only see one card. Each card will be chronologically order and the subsequent URL Will illustrate that. So in your case "/1" is the first service desk project you have created. Should you create a second third or fourth then you will have similar url's, e.g. "/2"


author: FINE Client Support Team
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) thanks so much for this -- does this mean clients would be viewing both the top level page and project page when they are logged in?

comments: author: Jack Brickey
body: Sort of. The customer (client) can indeed hit the top level help center Page. However what they see depends on which projects for which they have access. For example, let's say you have five projects (A, B, C, D, E) and two customers (Fred and Edith). If Fred is a customer of all five projects but Edith is only a customer of project C, then Fred will see five cards one for each project on the help center page while Edith will only see one card for project C.


Tags: cloud

jira-service-management

jira-service-management-cloud
PRTG Integration Opsgenie
Asked by Gustavo Gabriel Riva:

Hey guys,

There were some problems with the integration between Jira Service Management and Opsgenie, because when the alert is sent I am unable to pass the values: Error message, sensor name, url

can you help me ?


Answers:
author: Eugenio Onofre
body: Hi [@Gustavo Gabriel Riva](/t5/user/viewprofilepage/user-id/4705090)

Are you talking about the default integration between Jira and Opsgenie? If yes, you need to map the fields from your alerts appropriately on the outgoing configuration of your Jira integration.

Please access the integration settings, go to Outgoing Rules, click on Advanced and map the fields from the alerts to the fields you need them populated in Jira.

This is the official documentation:  
<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/>

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Assets (Insights) Roadmap?
Asked by Amos:

Does anyone know if Assets (or Insights) in Jira Service Management (DC) has a roadmap for future enhancements? I can't seem to find anything.

We use assets as an integral part of our system, but it's still lacking some really essential features, particularly related to security controls (e.g.);

- better fine grain access control akin to issues (like an asset security level scheme) to control visibility of sensitive assets by users, groups, projects etc.

- better control of asset permissions (like an asset permission scheme) that enables schemas, object types and objects actions to be tailor to a broader range of customised roles (not just owner, developer, user).

- Ability to custom define attribute classes (similar to how new custom fields can be built through a third-party plugin). For example, we'd really like to create a 'geometry' attribute that captures a compliant geometry standard data structure (coordinates - geojson as an example) and visually render that on a small web map.

Managing permissions of assets via object type is not a scalable solution for us long term.


Answers:
author: Brant Schroeder
body: [@Amos](/t5/user/viewprofilepage/user-id/5154391)

You will find upcoming asset improvements in two places:

* The roadmap as you stated (None listed at this time) - [https://www.atlassian.com/roadmap/data-center?\&search=Assets](https://www.atlassian.com/roadmap/data-center?&search=Assets)
* Atlassian enhancements (There are few in-progress here) - [https://jira.atlassian.com/issues/?jql=project%20%3D%20JSDCLOUD%20AND%20type%20%3D%20Suggestion%20AND%20statusCategory%20!%3D%20Done%20AND%20summary%20\~%20Asset%20ORDER%20BY%20status%20ASC](https://jira.atlassian.com/issues/?jql=project%20%3D%20JSDCLOUD%20AND%20type%20%3D%20Suggestion%20AND%20statusCategory%20!%3D%20Done%20AND%20summary%20~%20Asset%20ORDER%20BY%20status%20ASC)

On the enhancement site if the change you want is not listed you can submit it for review and voting. I would suggest doing this.

comments: author: Amos
body: Thanks Brant


author: Viktoryia K_
body: [@Amos](/t5/user/viewprofilepage/user-id/5154391) <https://jira.atlassian.com/browse/JSDCLOUD-10621>


author: Amos
body: [@Viktoryia K_](/t5/user/viewprofilepage/user-id/5299778) as far as I'm aware, you can restricted object types (in data center) to users (each object type has it's own permissions). What I'm suggesting is it be far more fine grained so that you can define your own roles and sets of permissions.

Another issue is also being able to apply object level security (like issue level security) so that sets of assets are only visible to sets of users (assuming they have access to the model).


author: Adolfo Almaraz
body: Automation would be great when dealing with a large amount of assets.


Tags: assets

jira-service-management

jira-service-management-server

server
Migration Issues from custom joblog
Asked by Ethan Jordan:

To whom it may concern,

I'm trying to import about 6k issues from a custom in-house joblog and when I import the keys are incrementing but not getting updated from my custom values which we'd like to have for historical searching. Is there anyway to reset this number from incrementing? I've deleted the issues but now the number starts from X+1 where X is the last deleted issue id. Thanks for any insight you might have


Answers:
author: Tansu Akdeniz
body: Hi [@Ethan Jordan](/t5/user/viewprofilepage/user-id/5405897)

Welcome to the community.

Please vote and watch this issue: [JRACLOUD-34286](https://jira.atlassian.com/browse/JRACLOUD-34286)


Tags: cloud

jira-service-management

jira-service-management-cloud
How to get Organization ID's associated with a Request via API?
Asked by Lars Morten Nygaard:

Is there way to get the assosiated OrganizationID(s) of a Service Management request using the Service Management og the regular Jira API.

Thanks in advance.


Answers:
author: Kai Becker
body: Hi [@Lars Morten Nygaard](/t5/user/viewprofilepage/user-id/5020342)

thanks for your question.

Every issue has this information stored. Easiest way to access it:

* Open issue via REST using https://\<sitename\>.atlassian.net/rest/api/3/issue/KEY-123
* search for organisation (customfield_xxxxx), probably 10002
* the id should be located in the json object

Alternatively it should also be accessible via smart value like this: {{issue.Organizations.first.id}}


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the best use case for an agency for Service Management
Asked by Arthur Irving:

Hi there. I am the owner of an agency looking to get the best out of Jira. I had seen Service Management but I am not entirely clear on is best use. I had wanted to use it for the following:

I have a number of Retainer clients that I service with Continuous Improvement of their sites and apps.

* They need to request tickets for us to action
* We need to manage these tickets, both internal and external

Is this an appropriate use case, and are there templates for this?

Thanks,

<br />

Arthur


Answers:
author: Dan Breyen
body: Hi [@Arthur Irving](/t5/user/viewprofilepage/user-id/5411444) welcome to the community! That's exactly what JSM is for. Your internal and external users (clients) have access to a portal to enter tickets, and then you have agents that have access to those tickets to respond to your customers. Here's an article to explain the different project roles. [Project Roles.](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/)

They have an IT Service Dept as a demo, I just used that as a template and went from there. If you want a demo, you can sign up for one here: [JSM Demo](https://www.atlassian.com/software/jira/service-management)

There might not be templates available for your specific use case, but I would say what's there is pretty darn close.

Hope that helps.


author: Joseph Chung Yin
body: [@Arthur Irving](/t5/user/viewprofilepage/user-id/5411444) -

Welcome the community. To supplement what [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) provided, here is some free trainings on JSM from Atlassian University regarding to JSM product and using JSM for ITSM -

[https://university.atlassian.com/student/path/968311-jira-service-management-fundamentals?sid=38b28e42-3731-4ac3-89e2-add58521e63a\&sid_i=3](https://university.atlassian.com/student/path/968311-jira-service-management-fundamentals?sid=38b28e42-3731-4ac3-89e2-add58521e63a&sid_i=3)

<https://university.atlassian.com/student/collection/850385/path/1230738>

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Approval Process
Asked by Robert Ogden:

I have been asked to add a two stage approval process to my JSM for Procurement and Change requests. The idea would be the reporter would need to have their manager initially approve the request before it can then be approved by the team.

I am able to add the additional level of approval to the workflow and specify the field that is used for this (not the approvers field but a custom field). I create a ticket in the portal and specify someone else and then manually add myself as the manager approver, then add someone directly to the second level. The problem is when I approve the request through the portal or through JSM it bypasses the second level of approval.

I have tried removing all transitions from the initial approval but by passes the second level - any help would be greatly appreciated.


Answers:
author: Robert Ogden
body: So I figured out the issue and it was essentially not paying attention when setting up the approval process within the workflow. Simply changing the status or what happens when the first level is approved to the next approval status solved the issue.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301786i6A91A6001B2CE824/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud