youngmon/atlassian-qna huggingface dataset:
How can I search all my boards for cards that were edited in a specific month?
Asked by Cseville:

I am looking to count the total number of cards edited in a specific month, September and October for exampled. I also need to include archived boards in this or a separate search.


Answers:
author: Ryan
body: Hi there,

There isn't a way to do this natively across your boards, but it might be worthwhile to look into some third-party Power-ups which offer some nice reporting tools. You can see an overview of these Power-ups here: <https://trello.com/power-ups/search?q=report>


Tags: card

month

search
How many team members can I add while I am using the free account ?
Asked by Nermeen Elzokm:

I am currently using the free account .. How many team members can I add to it ?


Answers:
author: Andrea Crawford
body: Hi [@Nermeen Elzokm](/t5/user/viewprofilepage/user-id/4658250) , welcome to the Community! There is a limit to 10 *boards* in a free workspace, but no limit to the number of members. Hope this helps!


author: Jack Brickey
body: edited \>\> DOH!!! I was thinking JSW not Trello. At least I had the number correct. ;-)

~~You are limited to ten (10) users in Free.~~
Email-to-board whenever I receive an email
Asked by Niels Bosmans:

We have a contact address and we would like each email we receive on that address to be automatically forwarded to our Trello board. I already set the forwarding email address to be the email address of the Trello board. However, that email address then needs to be verified, which is impossible because we can't access its mailbox.

What am I missing here? How can I directly forward an email to the Trello board?


Answers:
author: Niels Bosmans
body: The answer was actually obvious. The verification email appeared as a card on the board, where I could click the verification link.


Tags: email-to-board
change permissions grayed out
Asked by Tania Mahood:

On any board, we suddenly aren't allowed to change permissions on any user that is added to a board. The "Change permissions... (admin)" is grayed out on all users. Image attached for details.

![trello.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/171822i59BFFBA72323BB08/image-size/large?v=v2&px=999 "trello.PNG")


Answers:
author: Andrea Crawford
body: Hi Tania,   
This looks like an issue that was recently identified and fixed. Can you refresh your browser window and try again? If that doesn't resolve the issue, please let me know.

comments: author: Tania Mahood
body: Hi Andrea,

I have refreshed my browser and also opened in an incognito browser to no avail, it is still grayed out for all users.

Thanks,

Tania


author: Andrea Crawford
body: I'm sorry for the trouble. Can you reach out to Trello support at <https://trello.com/contact#/> for additional help?
Understanding workspaces and board ownership - I have two accounts
Asked by Jo Evans:

I feel like there must be a simple answer to this but I can't seem to find it...

I have just set up a new account under a different email address as I would like to separate my personal board from my work/ project boards. So I set up the account, shared all of my work boards and made the new account an admin.

I'd now like to remove those work boards from my original account and run the two accounts very separately but they seem to be linked via a workspace. The maximum number of boards also seems to be shared between the two accounts, presumably because they share the workspace. How can I rectify this without losing the boards? I'm super nervous that removing the new account from the workspace, then deleting the boards from the original account will delete the boards altogether.

If the original owner of the board deletes it, is it then deleted from the other admin?

Many thanks,

Jo


Answers:
author: Andrea Crawford
body: Hi Jo,

I'd suggest that you [create a new workspace](https://help.trello.com/article/705-creating-a-new-workspace) with your personal account. Then you would [move the boards](https://help.trello.com/article/752-changing-the-workspace-to-which-a-board-belongs) from your the shared workspace into the new workspace and [remove your work account](https://help.trello.com/article/779-removing-a-member-from-a-board) from those boards (if you haven't already, you'll need to [make your personal account an admin](https://help.trello.com/article/790-making-a-user-an-admin-of-a-board) on the boards you want to keep as personal). At that point, you can [remove your personal account from the original workspace](https://help.trello.com/article/742-removing-people-from-a-workspace).   

As you mention, you shouldn't delete any boards, or they will be permanently deleted, you just need to move them to a separate workspace. I've linked help articles above, let me know if this is helpful.

comments: author: Jo Evans
body: Thanks Andrea, it would appear that you can only do this with a premium membership...? I may well upgrade within the next couple of months as I start to use Trello more but for the moment, it's not something I wish to do. Is there another way? Can you change ownership of a board?


author: Andrea Crawford
body: Which part requires a premium membership? Yes you can change ownership of a board. The steps would be:   
- Start with the account that you want to remove from the board (work account?)  
- Add the new account (personal account) to the board  
- Change the personal account's membership to "admin" on the board  
- Work account member can now leave the board and it's successfully transferred to the personal account.


Tags: account

workspace
Please help with my Due Date Commands
Asked by Roland Kov?cs:

Hi Trello community,

I would like to use my "Rules" in the "Due Date Command"  

If i change due time, the rules goes fine, and move the cards in the right list.  
I want to automate this rules every day without i have to change them.  

Example my rule is now:

**when a due date is set on a card due tomorrow, move the card to the top of list "Tomorrow",** *and sort the list "Tomorrow" by due date ascending*   

i would like something this in Due Date Command section:  

**When a due date tomorrow on a card, move the card to the top of list "Tomorrow"** *and sort the list "Tomorrow" by due date ascending
<br />* and if possible (but it's cherry of the cake):**when a due date is set on a card due this week, move the card to the top of list "This week"** *, and sort the list "This week" by due date ascending*

i would like this:

***When a due date this week on a card, move the card to the top of list "This week"** and sort the list "Tomorrow" by due date ascending*

*Thank you so much!
Roland*


Answers:
author: Roland Kov?cs
body: Okay, i find the solution :)  
Maybe it will help others

<br />

Here it is:

"Calendar" -\> "Scheduled Commands"  
**every day, move each card in list "This week" due tomorrow to list "tomorrow"**

*We can't insert a sort of command but I have a another command to the sort of list so it's okay.*

![Trello_calendar_save.png](https://community.atlassian.com/t5/image/serverpage/image-id/171840i30E50D5CE9399533/image-size/large?v=v2&px=999 "Trello_calendar_save.png")

Cheers ;)
Can I access Salesforce data within Butler Automation
Asked by Michael Waldrop:

I am using the Salesforce power-up. I would love to be able to access the values displayed on the card in an Automation script to do things like set the title of the card to the value of an opportunity name for instance. I was hoping the values displayed would be treated like other custom fields and I could use the normal techniques to display those values in a rule - but it appears that may not be the case.

From the reading I've done on this site, I suspect there may not be access to this data within the Butler for Trello environment - but if somebody knows a way, that would be very helpful.


Answers:
author: milynnus
body: *** ** * ** ***

*[@Michael Waldrop](/t5/user/viewprofilepage/user-id/4655598)*

When using a Power Up, the data is not available unless made available as CFs by the developer. In some cases, you can for example Typeform. You have to employ some external services via the http request provided by Trello. Other alternatives is to setup a webhook from Salesforce to create cards with the data populated as CFs. You should be able to achieve this with Zapier.


author: Laura Holton _ACE Rotterdam_
body: Hi [@Michael Waldrop](/t5/user/viewprofilepage/user-id/4655598) ?

Welcome to the Community! It's an interesting feature and would be great to be able to do but to my knowledge this isn't possible within Butler's environment.

I wonder whether it would be useful to potentially submit a feature request for future ideas and improvements to Trello? If you would like to look into, I'd recommend looking at Trello's guide on how to submit a feature request here \>\> <https://help.trello.com/article/724-submitting-feature-requests-for-trello>

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


Tags: automation

salesforce
excel files no longer opening
Asked by Jesse Lima:

I have been able to open excel files from trello up until this morning. Now I am receiving "The file could not open in protected view". My neighbor is getting a different message this morning, "The file is corrupt and cannot be opened." Any trouble shooting tips will be appreciated.


Answers:
author: Alex W
body: Hey [@Jesse Lima](/t5/user/viewprofilepage/user-id/4656888) - is this happening for all Excel files or just one? If you're getting a corrupted error, this sounds like there's something wrong with the file, not Trello.
Trello Board Turns Black - HELP
Asked by Hales, Christina:

I have been experiencing this issue for a while and perhaps there is an easy fix I am not aware of: Whenever I start typing in a board, the board turns black and I can hardly see what I am typing - I love Trello, but this makes my job harder because I can't type as fast.

Any suggestions?? Thanks in advance.

- Christina


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Hales, Christina](/t5/user/viewprofilepage/user-id/4656882) ?

Welcome to the Community! I'm sorry to hear you're having an issue with Trello, unfortunately I haven't experienced it and can't replicate the problem. My recommendation would be to raise a ticket directly with Trello support in case it is a bug, they will hopefully be able to get this resolved for you as soon as possible.

You can raise a support ticket here \>\> <https://trello.com/en-GB/contact#/>

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: MC - Operations Manager
body: This is also happening to me. The link you provided does not allow me to raise a support ticket.
How to stay logged in on Trello app (windows store version)?
Asked by Hrvoje Reich:

I am using windows store trello app, and since last week me and my colleges have to log in everyday upon launching trello...Up to last week we didn't have to press log in button every time we close trello..


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Hrvoje Reich](/t5/user/viewprofilepage/user-id/4656193) ?

Welcome to the Community! I'm sorry you're experiencing this disruption, Atlassian are aware and is a known issue in the latest version of the Trello app. Their engineers are working on a fix that should be released soon.

I hope this helps but if you have any other questions just shout ?

All the best,

Laura

comments: author: Lia Wilson
body: Glad it's not just me and they're working on a fix. Thanks


author: Neiveen Essam
body: i am having the same issue and I hope they can fix it soon


author: Laura Holton _ACE Rotterdam_
body: Hi [@Hrvoje Reich](/t5/user/viewprofilepage/user-id/4656193) and [@Neiveen Essam](/t5/user/viewprofilepage/user-id/4666191) ?

The Trello team have now released a fix for this issue, it's recommended that you download and install the latest version and let us know if you still have trouble staying logged in.
If I'm not part of a workspace, just a board, can I view archived items?
Asked by Jennifer Calderin:

I archived about 10 cards this morning and was able to view them in the list on the right side, however, when I logged back in those were gone. When I do the is:archived search nothing comes up. Am I doing something wrong?


Answers:
author: Alex W
body: Hey [@Jennifer Calderin](/t5/user/viewprofilepage/user-id/4655701) - you can see archived items on the board you're a member of, but you can't see closed boards in a workspace if you're not a member of that workspace. Can you go to the Archived Items section of your board's menu instead of using the search bar to find your items?

comments: author: Jennifer Calderin
body: Hi [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) I could for a second, but after I closed my browser and reopened Trello there was nothing there. I know that I archived them though - there were more than 10 items. I purposefully archived them one by one instead of the List so they could be viewed independently.


author: Alex W
body: [@Jennifer Calderin](/t5/user/viewprofilepage/user-id/4655701) could you elaborate on exactly what happened? You said they were there for a second, then you closed the browser, then they weren't there again - did someone else restore the card to the board? Or are you experiencing some kind of bug that isn't loading the Archived Items?


author: Jennifer Calderin
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) I was working on a Board that is shared with me and rearranging the cards into different lists (just admin work). I wanted to clean up the board and archive the cards that were finished, but also wanted to be able to view them later. When I archived them in that first instance, I could open up the Menu window on the right side and search for More, then Archived Cards and they were visible. When I closed out that window and then went back later in the day, the cards were no longer there. I could not find them with the is:archived search either. I just checked this morning and there is still nothing there. Is this maybe because I am not added to the Workspace? I can't add other boards here either.


author: Alex W
body: Hey [@Jennifer Calderin](/t5/user/viewprofilepage/user-id/4655701) - it's definitely not because you're not a member of the workspace. Did you by chance accidentally delete them?


author: Jennifer Calderin
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) I don't think so. I'll make another dummy card, try to recreate the issue and get back with you. Thanks for the help so far.


author: Alex W
body: [@Jennifer Calderin](/t5/user/viewprofilepage/user-id/4655701) no worries, glad I could help even if we're just troubleshooting right now. If it does happen again, can you raise this with Trello Support? You can do this at <https://trello.com/contact>

You can raise it by picking 'Using Trello' as what we can help you with, then choose 'Report a bug' as your topic.


Tags: archive
If I upgrade from Free to Standard plan, should I get charged of all users monthly? If yes --> Can w
Asked by Van:

If I upgrade from Free to Standard plan, should I get charged of all users monthly?  
If yes --\> Can we restrict some users to use free functions only, so we get to charge the only owner of the board?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Van](/t5/user/viewprofilepage/user-id/4656061) ?

Welcome to the Community! Trello Standard is an upgrade for a Trello Workspace. This means that, like Premium, it applies to the Workspace and the boards within it, not individual users, and it affects all members of the Workspace. When upgrading to Standard, you'll be charged for each member of the Workspace.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: Van
body: Thanks Laura!


author: Laura Holton _ACE Rotterdam_
body: Happy to help Jevan, happy Trello-ing!

*P.S. If you'd like to help your fellow Community members facing the same question easily find the answers you can accept the answer above* ?


author: Van
body: Great, I already accept it.


author: Rebecca Watson
body: How do i just upgrade myself to Standard or Premium and NOT the whole board?

Thanks

Rebecca
Ransomeware!!!! Was sent to our company using Trello's name.
Asked by loraine wyatt:

Hello,

We wanted you to know that a hacker is using Trello's name is sending out e-mails about copyright-infringement-warnings and warning us that we will be sued.

We checked with our Attorney at ProBono Partnership and they sent us an article from techlicious.com that talks about fake copyright infringement e-mails. It really scared us, even though our website was designed and managed by a IT Company.

I thought you should know this as it seems like they are using other companies too!

Loraine Wyatt

Access Center for Independent Living- Dayton Ohio.


Answers:
author: Nic Brough -Adaptavist-
body: I think this really should go to Trello support over at <https://trello.com/en-GB/contact#/> - if you use the "contact support" link, you'll be able to give them more detail

A copy of the email would be welcome probably, with the headers, which I completely understand you would not want to post in a public place like this forum.

I'll ask an Atlassian to have a look too.

comments: author: Michael Pryor
body: Loraine is correct and there isn't much we can do about it. Sometimes people claim to be our company (and other companies) to try to run a scam.

You can read more about the general scam here: <https://altitudemarketing.com/blog/copyright-infringement-scam/>


Tags: atl-rvw
How I can create a table with the all cards from several list, sorted by due date ?
Asked by Gustavo Sanoja:

The list format is similar to the one we can see at "Open Workspace Table", but this view brings all the cards on the workspace (Pendings, Close, Terminated, In progress, etc.)

I want a view with just 2 or 3 lists (Pending \& In Progress), sorted by the due date. It is a To-Do list, that I can easily do a follow-up with my team.

Thanks..


Answers:
author: Andrea Crawford
body: Hi Gustav,

You can remove boards and lists from the Workspace table using the filter menu. Hopefully [this article](https://help.trello.com/article/1235-workspace-table-view#adding-and-removing-boards) will help.


Tags: table
If I have a specific document part of a list I archived how do I retrieve it without unarchiving
Asked by Robert Seidenberg:

1. How do I retrieve an item part of a list I archived. The list only had a date in the title and the item was one of the items under it?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hey Robert! Welcome to the community :) just to make sure I understand, so you've archived a list and all its cards. You're now wanting to retrieve an item (card?) within this archived list. However, you don't want to unarchive the card, you just want to find it. Is that right? You should be able to search for it like so:  

![find archived card.gif](https://community.atlassian.com/t5/image/serverpage/image-id/171515iF8E79B40CFA67F19/image-size/large?v=v2&px=999 "find archived card.gif")
windows10??Trello??????????????????????
Asked by ??:

windows10????

Trello???????????????????????????????

?????Trello????????????????

????????????????????????????

???????

Chrome????????????????????????????????????????


Answers:
author: Laura Holton _ACE Rotterdam_
body: ?? [@??](/t5/user/viewprofilepage/user-id/4654793) ?

???????????? ????????????????????????Atlassian???????????????????Trello???????????? ?????????????????????????????????

????????????????????????????????????????

??????????

???

comments: author: ishi m
body: ????

????????????????

Trello???????????????????

???????????????????????????

?????????????????


Tags: atl-adm

language-ja
Trello breaks when a column has too many items even if they are archived
Asked by Mike West:

We use Trello for bug tracking, and when we have a bad bug , we can get up to 1000 reports in a single list. When i want to move that column to a different workspace to delete it, (because Trello won't actually let you delete a list of course!) it says 'synching' and then sits there for a few seconds and makes the list reappear. I assume rather than moving the link to the list, it actually moves every single item individually and then times out on the server.  

So, if you have 1000 items in a list, how exactly are you supposed to delete it (as you HAVE to move it first) without Trello locking up?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Mike West](/t5/user/viewprofilepage/user-id/1811758) ?

That sounds very frustrating and looking in to it, you're clearly doing all the steps right outlined by Trello [here](https://help.trello.com/article/786-archiving-lists-deleting-lists). With that in mind my suggestion would be to talk directly to Trello support to see what the issue could be.

You can raise a support ticket here \>\> <https://trello.com/en-GB/contact#/>

I hope you find the answers you're looking for but in the meantime, if you have any other questions just shout ?

All the best,

Laura
unable to retrieve recovery code using SSH
Asked by Syed Shahzeb Hasan:

I login bitbucket with my google account. But I lost my 2FA device now.

How can I get the recovery code by SSH Recovery? It needs a password.

What's the password?


Answers:
author: Ana Retamal
body: Hi [@Syed Shahzeb Hasan](/t5/user/viewprofilepage/user-id/4063288), welcome to the Community!

The password is whatever password you chose when you were setting 2FA for your account. We don't know what password you used, but it's the same password you type when you use your SSH key.

I'm assuming you're being prompted for the password when you run the following command, is that correct?:

```
ssh git@bitbucket.org recovery_codes
```

This command will bring out 6 recovery codes (one time use only) that you can use to get in. This is explained at [Retrieve recovery codes through SSH](https://confluence.atlassian.com/display/BITBUCKET/Two-step+verification#Two-stepverification-RetrievearecoverycodethroughSSH).

If you can not obtain these codes, and didn't save the recovery code we initially sent you, please submit a support ticket so we can help you with this.

Regards,


Tags: bitbucket-cloud

cloud
Issue type and workflow
Asked by aynura.nasibova:

Hello!

We use Jira Software server. Please tell me how I can linked issue type with workflow? I mean, for example:

|-------------|------------------------------------------------------|
| Issue Types | Flow                                                 |
| Task        | Backlog \> In Progress \> Review \> Done             |
| Problem     | Backlog \> Approval \> In Progress \> Review \> Done |
| Improvement | Backlog \> Approval \> Done                          |

Thank you for advantage!  

<br />


Answers:
author: Rodney Nissen - ReleaseTEAM
body: You will use a workflow scheme to associate different workflows with their respective issue types. You can find them by going to the Admin screen, then going to Issues -\> Workflow Schemes.   

After you have your scheme setup, associate with a project to have the project use that issue type to workflow mapping.   

<https://confluence.atlassian.com/adminjiraserver085/configuring-workflow-schemes-981155226.html>

comments: author: aynura.nasibova
body: [@Rodney Nissen - ReleaseTEAM](/t5/user/viewprofilepage/user-id/18744) thank you very much, you really help me)


Tags: issue-type

jira-software

server

workflow
Export data
Asked by Kevin Klepfer:

Is there a way to export the data from a query into Excel for sorting and gathering specific data???


Answers:
author: Aron Gombas _Midori_
body: What do you mean by "query" here?

comments: author: Younes El Addouti
body: Got the same Question actually. I wrote a JQL query and have close to 5k issues in that list now, but I do not see a way to Export the data for further analysis. How can I Export those issues into a csv file?

I'm using the 'Jira and Bitbucket (Official)' Extension in Visual Studio Code.


Tags: bitbucket-server

server