Confluence Backup failed
Asked by israodin:

During backup process :

Backup failed

its atlassiince-conflunce.log:

2019-07-19 13:49:35,049 WARN \[http-nio-8443-exec-53\] \[confluence.impl.vcache.SynchronousExternalCache\] lambda$get$7 Failed to read entry from cache 'com.atlassian.confluence.security.login.DefaultLoginManager': Failed due to UNCLASSIFIED_FAILURE -- url: /login.action \| traceId: b2768b434ed923ce \| userName: anonymous \| action: login2019-07-19 13:49:49,241 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Backward compatibility for export: Checking...2019-07-19 13:49:49,241 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 7102: "Drop or update some low performance indexes on CONTENT" - Ok

2019-07-19 13:49:49,241 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 7101: "Migrate over Documentation theme settings to Custom Page Settings in the default theme" - Ok

2019-07-19 13:49:49,351 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6439: "Reindexes all PersonalInformation objects, creating them for any users that do not have one." - Ok

2019-07-19 13:49:49,366 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6430: "Upgrade to build number: 6430" - Ok

2019-07-19 13:49:49,398 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6424: "Adds missing multi-column unique constraints to the Crowd database tables" - Ok

2019-07-19 13:49:49,507 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6423: "Cleaning data that violates constraints we want to add in the next migration task" - Ok

2019-07-19 13:49:49,507 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6422: "Upgrade to build number: 6422" - Ok

2019-07-19 13:49:49,507 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6412: "Delete all FileStore IDs" - Ok

2019-07-19 13:49:49,507 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6406: "Reindex all spaces" - Ok

2019-07-19 13:49:49,507 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6403: "Upgrade to build number: 6403" - Ok2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6193: "Rebuild the Confluence favourites index" - Ok

2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6193: "Rebuild the Confluence favourites index" - Ok

2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6189: "Upgrade to build number: 6189" - Ok

2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6180: "Adds a multi-column index to content table that speeds up many common queries." - Ok

2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6175: "Upgrade to build number: 6175" - Ok

**2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Build number 6169: "Upgrade to build number: 6169" - Not Ok**

2019-07-19 13:49:49,523 INFO \[http-nio-8443-exec-1\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] getExportBuildNumber Backward compatibility for export: "Upgrade to build number: 6169" prevents compatibility before 6169

2019-07-19 13:50:05,575 WARN \[http-nio-8443-exec-44\] \[confluence.impl.vcache.SynchronousExternalCache\] lambda$get$7 Failed to read entry from cache 'com.atlassian.confluence.security.login.DefaultLoginManager': Failed due to UNCLASSIFIED_FAILURE

During this error in temp . folder create new temp folder.

and after 30 minutes CPU 100%

and Confluence failed!


Answers:
author: Shannon S
body: Hello Israodin,

Thank you for contacting us about this. I have a few questions for you.

1. What is your Confluence version?
2. How are you creating the backup? Let us know the exact process you are using.
3. What type of database are you using?
4. What are your current server resources?

The logs you supplied do not contain any error messages. You'll want to check your logs again and look for any error messages which start with the line ERROR.

You can check here if it's an issue with an XML backup for advice on how to resolve it:

* [Troubleshooting Failed XML Site Backups](https://confluence.atlassian.com/doc/troubleshooting-failed-xml-site-backups-149212.html)

Note that we only recommend the XML site backup for testing or small sites. You can try to backup your site with the solution below as well:

* [Production Backup Strategy](https://confluence.atlassian.com/doc/production-backup-strategy-38797389.html?_ga=2.76408669.990723509.1563736636-342338587.1562747057)

Let me know if you have any trouble or questions.

Regards,

Shannon

comments: author: israodin
body: ThankU its Solved problem in DB some tables corrupted


author: Shannon S
body: Hi there,

Happy to hear that you were able to solve your issue! Thank you for letting us know what the problem was.   

Take care, and have a pleasant rest of your week.   

Regards,

Shannon


author: Michael Aglas
body: would be good to know what was corrupt in detail, so others can check for it if they have similar problems