youngmon/atlassian-qna huggingface dataset:
What happens to Opsgenie for teams not using JSM?
Asked by Joe Moretti:

We have some users using OpsGenie that will transparently (for the most part) migrate to their JSM projects as described here: [Set up operations and complete your move to Jira Service Management \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/)

What will happen to our Jira Software Projects whose teams are also using OpsGenie? Where will they go to get the same functionality in Jira?


Answers:
author: Mubeen Mohammed
body: Hello [@Joe Moretti](/t5/user/viewprofilepage/user-id/5578057)

Thank you for contacting the Atlassian Community!

The Opsgenie configurations move to Jira Service Management as shared in the documentation you provided is specific to Jira Service Management subordinate Opsgenie product and there are no changes to Standalone Opsgenie product.

If your query is specific to the Opsgenie instance which is a subordinate product to Jira Service Management then I recommend reaching out to the Jira Service Management team at <https://support.atlassian.com/contact/> to get further help with the product \& configurations move so the team can help accordingly.

I hope this helps!

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

jira-service-management

jira-software-cloud
bamboo datacenter
Asked by Akshay kaka kamthe:

the Bamboo license for version 5.9.10 has expired on 2018 do i have to buy new data center license or renewed data center license i need ? can anyone please confirm on this from official ! What can be the best approach ?


Answers:
author: Shashank Kumar
body: Hello Akshay,

Welcome to Atlassian community.

You have to buy a new license for Data center, you cannot renew server license. If you have more questions on licensing you can raise a ticket with Atlassian billing and licensing team and they can guide you best.

Regards,

Shashank Kumar
Accidentally, deleted a bamboo plan
Asked by Ramchandra Chintala:

Hi,

I accidenally deleted a bamboo plan, please asssit me in recovering it back.


Answers:
author: Shashank Kumar
body: Hello Ram,

You can follow the steps at <https://confluence.atlassian.com/bamkb/how-to-restore-a-deleted-plan-in-bamboo-1116287934.html> to try and recover the deleted plan.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***


author: Valerie Knapp
body: Hi [@Ramchandra Chintala](/t5/user/viewprofilepage/user-id/5590620) , welcome to the Atlassian Community and thanks for your question.

Please open a support ticket for this with Atlassian - <https://support.atlassian.com/contact/>

Cheers


Tags: cloud

jira-service-management

jira-service-management-cloud
How to migrate Single Bamboo project to another Instance
Asked by Bill Parlock:

I would like to migrate a single Bamboo project / plans to another instance of Bamboo. The destination Bamboo instance already has projects/plans so I do not want to overwrite any of the existing projects. I have been searching for documentation but what I am coming across is moving an entire Bamboo instance to another server. I just want to move a single Bamboo project to another instance that also contains other Bamboo projects.


Answers:
author: Anik Sengupta
body: Unfortunately you cannot do selective copy/clone of the projects to new instance . Its either full or nothing.

For the single plan under a project you can may be , view the plan as specs (Edit plan configuration-\>View plan as specs) and use java or yaml specs to generate the new plans. Else you need to manually create those plans in the new instance

Regards,

Anik Sengupta

\*\*please don't forget to Accept the answer if your query was answered\*\*


author: Bill Parlock
body: Thank you.


Tags: bamboo-server

server
Moving Plan Y from Project Y to Project X fails!
Asked by Kamran Alipoursimakani:

Hi there!

We're currently using Bamboo 7.1.2 and need to move some plans between projects due to changes in ownership and for cleanup purposes.

When we attempt to move a newly created plan, Plan Y (key: PLANY), from a freshly created Project Y (key: PY) --- which contains only a single shell script task in its default job to list the contents of the working directory (this task runs successfully) --- to another newly created and completely empty Project X (key: PX), it fails with the error: *"String \[PX-JOB1\] is not a job key."*

Does anyone have any tips or suggestions for us? ?


Answers:
author: Shashank Kumar
body: Hello Kamran,

Welcome to Atlassian community

Looking at the key ***PX-JOB1***for the job, it seems wrong, it should be projectkey-plankey-jobkey.

I did a quick test in Bamboo 9 with the above scenario and I don't see the error, Can you try to open the Job from the moved plan and check what is the Job key it will be displayed in the browser.

Also do validate if you have followed the steps from <https://confluence.atlassian.com/bamboo/moving-plans-to-a-different-project-289277189.html>

Regards,

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Kamran Alipoursimakani
body: Hi Shashank ?

Thanks for quick reply!

Here is what I get in the browser address bar when I go to the **Default Job** inside **Plan Y** belonging to **Project Y**   

.../build/admin/edit/editBuildTasks.action?buildKey=PY-PLANY-JOB1

But when trying to move the plan, it seems to be dropping the plan ID ?


author: Shashank Kumar
body: Hi Kamran,

This is the original scenario when the Default Job is under **Plan Y** and **Project Y**

Can you confirm what is the Job key when this is moved to**Project PX.**

If your project does not contain any sensitive info can you share the YAML Specification after the plan is moved to **Project PX** , this will clear all the doubts, refer [YAML specification](https://confluence.atlassian.com/bamboo/exporting-existing-plan-configuration-to-bamboo-yaml-specs-1018270696.html) for more details on how to do this.

Regards,

Shashank Kumar


author: Kamran Alipoursimakani
body: ![Screenshot 2024-09-17 at 10.41.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/347677i342FBA13B9783164/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 10.41.18.png")

That's the problem, I can not move it at all, it fails when I click the Move button with the error message you see in the screenshot which is referring to a wrong job key which doesn't have the Plan ID in it! ?


Tags: data-center

fail

move

plan
How to migrate Bamboo local agents to Ephemereal Agents with AWS ECS
Asked by Alejandro Carretero Trejo:

Good morning,

In our company, we are planning to upgrade our current version of Bamboo Data Center from 9.4.2 to 9.6.5 LTS in order to solve a recent vulnerability reported in your monthly Security Bulletins.

However, we have an important trouble with that, because we are currently working in our instance with several Local Agents that are going to be unable from 9.6x versions.

Due to this problem, we have analyzed the best workaround for us and we have decided to migrate from Local Agents to Ephemereal Agents for budget reasons.

We have several questions about Ephemereal Agents that we want to know:

1 - ?It is possible to use a current AWS ECS engine in our AWS account as a Kubernetes cluster in where Ephemereal Agents and pods could be mount?

2 - ?How much will it cost to have two or three Ephemeral Agents working on and enable for concurrency purposes? ?It is necessary to increase our currently license (1 remote agent license)?

3 - In a scenario where currently we have three Local Agents working and we need to migrate to a similar scenario with Ephemereal or Elastic Agents, ?which one of the two options will be the cheaper without increase our 1 Remote Agente License?

We are looking forward to your help. Thanks in advance.

Kind regards.


Answers:
author: Yevhen
body: [@Alejandro Carretero Trejo](/t5/user/viewprofilepage/user-id/5589579) while I can't answer your licensing questions, I can answer your ephemeral agents questions. Ephemeral agents are deployed to a Kubernetes cluster. AWS ECS is not a Kubernetes engine. Perhaps you mean AWS EKS?

comments: author: Alejandro Carretero Trejo
body: Hi [@Yevhen](/t5/user/viewprofilepage/user-id/3965218)

Yes, I meant AWS EKS. We have an AWS EKS already configured in our AWS account where the Bamboo EC2 instance is deployed with the Bamboo Data Center installation


author: Yevhen
body: Ephemeral agents work just fine on EKS (in fact, they are vendor/cloud agnostic and will work on any K8S cluster really)


author: Alejandro Carretero Trejo
body: Thanks [@Yevhen](/t5/user/viewprofilepage/user-id/3965218)

Do you have any documentation of how to start building templates and pods through EKS with Bamboo Ephemereal Agents? Any example configuration that can works fine?


author: Yevhen
body: I don't think I can share more than what's in official docs: <https://confluence.atlassian.com/bamboo/ephemeral-agents-1236444139.html>


Tags: agents

aws

ecs

kubernetes

migrate
Bamboo Server 7.1.4 failing to connect to Bitbucket Cloud repositories
Asked by ???SA:

We're using Bamboo Server 7.1.4. As of today, Sap 30th 2024, any repositories configured to use the "Bitbucket Cloud" repository type are failing to connect to Bitbucket. Hitting the "Test Connection" button results in this error message:

"We couldn't connect to the repository. The details you provided were invalid."

This happens regardless of whether I attempt to use SSH or username/password to connect. I confirmed that username/password is valid.

What might be causing this?


Answers:
author: TS
body: Same problem here!  
Unable to add a new repository using either app password or SSH key.  
Already existing repositories are working fine, dropdown shows available branches, however pressing  
the test button results in the message: "We couldn't connect to the repository. The details you provided were invalid."  
We are also using Bamboo server 7.1.4

comments: author: Anik Sengupta
body: Looks like you may be hitting this bug- <https://jira.atlassian.com/browse/BAM-20988>


author: ???SA
body: Hi, [@TS](/t5/user/viewprofilepage/user-id/3146178)   
the issue occurred because the API used to check the personal space during the test connection was failing due to the personal space being deleted. To resolve this, I customized the internal Bamboo source so that the API process retrieves the current workspace instead of the personal space.


author: Anik Sengupta
body: I hope you are using an app password to connect .

Please refer-https://confluence.atlassian.com/bamkb/how-to-get-the-credential-details-user_name-and-app_password-to-connect-bamboo-to-bitbucket-cloud-1188411501.html

Regards,

Anik Sengupta

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: ???SA
body: I am already using an app password, and this app password can get the repository from Bitbucket Cloud, but the issue occurs when running the test connection.
Failed task fails stage
Asked by UA UA:

Hey team,

We have below configuration in Bamboo:

Stage 1:

Task 1 : Build

Task 2 : Maven test suite 1

Task 3 : Maven Test suite 2

With above configuration, when test suite 1 fails, I want test suite 2 to still execute as they are independent of each other. However, what I see happening is that when test suite 1 fails, the whole stage fails and it won't execute test suite 2. Any advice would be much appreciated. Thanks


Answers:
author: Shashank Kumar
body: Hello Team,

Welcome to Atlassian community.

Bamboo tasks runs sequentially, so one task fails it will fail the whole Job.

If you want Test 2 to execute and as you mentioned they are independent of each other, you can move them to different Jobs as Jobs execute in parallel. Refer <https://confluence.atlassian.com/bamboo/jobs-and-tasks-289277035.html> for more details.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***
Bamboo DC 9.6 - Why is there an "unknown" tag along with the release version ?
Asked by Arya Kumar:

Recently i upgraded our bamboo server from 6.3.1 server version to 9.6 data center version.I followed the documentation and did a step by step upgrade. After the upgrade, I am able to build and deploy successfully but i haven't been able to figure why and from where this "unknown" tag is coming from. I don't see any errors in the logs.Any help on this is appreciated![Screenshot (56).png](/t5/image/serverpage/image-id/345185i82F37F86306C206F/image-size/large?v=v2&px=999 "Screenshot (56).png")


Answers:
author: Shashank Kumar
body: Hello Arya,

Welcome to Atlassian community.

In Bamboo [9.4 release](https://confluence.atlassian.com/bambooreleases/bamboo-9-4-release-notes-1312161836.html#Bamboo9.4releasenotes-Safeguardyourdeploymentenvironmentsagainstunapprovedreleases) there was a new feature introduced to Safeguard your deployment environments against unapproved releases.
> To help you make sure that a bad release never takes down your whole production environment (or never does that again), deployment environments now let you set their release approval policy. The policy lets you define the conditions a release must meet before it can be deployed. That is, which environments accept all releases, which ones accept approved releases, and which ones only accept releases that haven't been marked as broken. If you change your mind later, just update the environment's settings and you're good to go.
>
> [Learn more about the release approval policy for deployment environments](https://confluence.atlassian.com/bamboo0904/release-approval-policy-for-deployment-environments-1299917924.html)

Because of this the releases have now got a extra tag associated with them. UNKNOWN basically means that the release is neither **approved** nor **broken** , see example below  
![](https://getsupport.atlassian.com/secure/attachment/8326974/8326974_screenshot-1.png)

**++Case 1:++**

Here release 1 is showing as **UNKNOWN** because I have neither approved it nor made in broken but I have deployed it to some environment, see below.  
![](https://getsupport.atlassian.com/secure/attachment/8326978/8326978_screenshot-2.png)

++**Case 2:**++

Here release 2 is showing as Approved because I have approved it's status after it was deployed.  
![](https://getsupport.atlassian.com/secure/attachment/8327082/8327082_screenshot-3.png)  

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Arya Kumar
body: Thanks Shashank .I missed this part completely.
How to determine the last supported Version of Bamboo
Asked by Norbert:

Hi

Our Bamboo Maintenance expired beginning of this year

currently we are useing version 9.3.x

But which is the latest supported version for us?  
How to find this information?

regards

Norbert


Answers:
author: Shashank Kumar
body: Hello Norbert,

Welcome to Atlassian community.

\* If you are asking about Technical support then it depends upon the License ( SEN ) validity, if you have a valid SEN then you are entitled for support, you can refer [Finding Your Bamboo Support Entitlement Number (SEN)](https://confluence.atlassian.com/bamboo/finding-your-bamboo-support-entitlement-number-sen-289277234.html) for more details

\* If you asking about the end of life of your current Bamboo version, you can refer [Atlassian Support End of Life Policy](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) for more details

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Norbert
body: No

I'm asking which is the latest version I can use.  
Can i use 9.6 with this license?

I'm not able to ask Atlassian Support directly because as mentioned above the SEN already expired.


author: Shashank Kumar
body: Hello Norbert,

You can't update to latest 9.6 version as the License is already expired, you'll see an error during the upgrade process that the license is expired.

Depending upon if you are using Server or Data center version of the license you can refer [What happens when a Bamboo license expires](https://confluence.atlassian.com/bamkb/what-happens-when-a-bamboo-license-expires-1114804458.html) for your use case

Regards,

Shashank Kumar


Tags: bamboo-server

server
Changing the default branch on the initial plan page
Asked by Mark Wolff:

On the initial page for a plan it says "master" as the branch and has a pull-down to choose a different branch.

We are never going to use master again. How do we get some other branch to be shown as the default. People are getting confused because they follow a link from another use and that link sends them to the default branch. So now the two users aren't looking at the same thing. (Canned laughter from the 80s sitcom here.) I can't be the only person struggling with this.


Answers:
author: Shashank Kumar
body: Hello Mark,

Welcome to Atlassian community.

Well you are not the only one having this problem :), this question has been asked previously in the community.

Can you check this link <https://community.atlassian.com/t5/Bamboo-questions/Is-there-a-way-to-set-the-default-branch-in-Bamboo-that-is-NOT/qaq-p/1074965> and see if this helps you answer your query.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***


Tags: bamboo-server

server
Bamboo upgrade steps
Asked by Rilwan Ahmed:

We are using **Bamboo** data center 7.2.1 in **windows** server. As per the [upgrade path](https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html#Bambooupgradeguide-Determinethecorrectupgradepath) , to upgrade to version 9.6.5, We need to follow the path 7.2.1 ? 8.0.12 ? 9.6.5. As I am new to Bamboo, can someone let me know full process to upgrade this.

**Please note:**

1. We are using database **Microsoft SQL server 2016** (version 13.00.7024) and **Java version 1.8.0_191**
2. I have the upgrade steps link <https://confluence.atlassian.com/bamboo0906/bamboo-upgrade-guide-1376027576.html> . So wanted to know if there are any steps or instructions I need to follow during upgrade other than in the link mentioned


Answers:
author: Anik Sengupta
body: Adding to what [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) mentioned please check for the supported platforms as an when you plan to upgrade to the required Bamboo version. Below are the links for Bamboo 7, Bamboo 8.0.12 and Bamboo 9.6

<https://confluence.atlassian.com/bamboo0700/supported-platforms-1014681701.html>

<https://confluence.atlassian.com/bamboo0800/supported-platforms-1077778398.html>

<https://confluence.atlassian.com/bamboo0906/supported-platforms-1376027552.html>


author: Charlie Misonne
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) and welcome to the Atlassian Community!

Yes you can follow those steps. You basically need to perform it twice. Once for the intermediate version and then for your final target version.

Of course there can be things to consider specifically for your environment.  
Therefore I strongly recommend performing this upgrade on a test environment first.


Tags: data-center

upgrade
unable to download artifact shared artifact: [build variables], pattern:[**/build variables.txt]
Asked by Ruben Calderon:

Hello, I have this error on my bamboo 6.3.2 since May of this year:

"unable to download artifact shared artifact: \[build variables\], pattern:\[\*\*/build variables.txt\]"

And the only solution we have found is to do another build The error has now escalated to management to the point that they are evaluating removing bamboo.

Please, could you guide me in this case?

Best Regards

Rub?n


Answers:
author: Shashank Kumar
body: Hello Ruben,

Welcome to Atlassian community.

Can you give me some clarity on your plan structure, Where are the artifacts generated and how are you downloading them.

I believe as this is urgent for you, you can probably raise a support ticket with Atlassian Support if you have a valid SEN and they'll be able to assist you better.

Regards,

Shashank Kumar


author: Ruben Calderon
body: 2024-08-15 15:27:53,366 WARN \[http-nio-8085-exec-19\] \[AuthorizationLoggerListener\] Authorization failed: org.acegisecurity.AccessDeniedException: Access is denied; authenticated principal: org.acegisecurity.providers.anonymous.AnonymousAuthenticationToken@6faab5ec: Username: anonymousUser; Password: \[PROTECTED\]; Authenticated: true; Details: org.acegisecurity.ui.WebAuthenticationDetails@ffffc434: RemoteIpAddress: 10.255.0.2; SessionId: null; Granted Authorities: ROLE_ANONYMOUS; secure object: FilterInvocation: URL: /plugins/servlet/streams?use-accept-lang=true\&streams=user+IS+CONT-LValdes\&authOnly=true\&local=true\&maxResults=10; configuration attributes: \[GLOBAL_READ\]

comments: author: Shashank Kumar
body: This warning is not related to the Artifact download error!
integrate bamboo with jira cloud
Asked by jasna stefanovic:

Is anyone using bamboo with the cloud version of jira? How easy or hard is it to manage?


Answers:
author: Shashank Kumar
body: Hello Jasna,

Welcome to Atlassian community.

Since Bamboo 9.3 Bamboo can be connected to Jira cloud via application tunnels, which removes all the complexities of initial setup, You can probably have a look at this and in my opinion these are very easy to connect to each other.

Regards,

Shashank Kumar


Tags: atlassian-cloud
Digicert USB token integration with Bamboo
Asked by Margie Mounce:

Hello,

We need to sign our executables using a physical **Digicert USB token** for the certificate. If I initiate the signing script manually, the code signs properly; however, if the same script is initiated from Bamboo, the signing fails with the following error:

**SignTool Error: No certificates were found that met all the given criteria.**

Note that the EKU and expiry filters found **1** cert; however, when the Private Key filter was applied, **0** certs were left.

![Signing Error.png](https://community.atlassian.com/t5/image/serverpage/image-id/341299iE25CB907FEB21561/image-size/large?v=v2&px=999 "Signing Error.png")

It seems that the automated Bamboo is seeing the *public* certificate, but doesn't have access to the *private* certificate (which is only available after the token is unlocked). If the token is not unlocked, the Digicert Authentication Client should be triggering a login dialog, which never happens. When running the script manually, the login dialog will appear.


Answers:
author: Sergey Podobry _Stellarity Software_
body: It's tricky as Bamboo is running in a non-interactive session 0 and under another user than yours. I'm not sure that a USB token supports such scenario. Nowadays certificate vendors provide code signing in the cloud that works well with CI/CD. You can take a look into that direction.