youngmon/atlassian-qna huggingface dataset:
Script task doesn't run .exe file
Asked by tym3k:

Hello,

I have a problem with a Bamboo task. I use the script task with configuration:

Interpreter - Shell

Script location - Inline

And all I need is to run a test executable. The exact same configuration used to work for other projects, but now it's not. When the script runs the .exe file, nothing happens, it is not run, or at least there is no output. The .exe file should output the progress of tests.

When I add other commands to the script, they work fine as they should, only the .exe file is not executed.

Can anyone help me please?


Answers:
author: Lasse Langhorn
body: Hi [@tym3k](/t5/user/viewprofilepage/user-id/3909125),

You should verify that the Bamboo agent executing the .exe file is capable of running the file.

Is it a Windows OS or Linux OS with wine and are the permissions OK for the .exe file in order to be executed. These questions should be investigated.

Hope this will get you further.

Regards

Lasse Langhorn

comments: author: tym3k
body: Thank you for the answer! The OS is Windows and I checked the permissions, they are correct. There is another agent, which can run the executable, but is not feasible for other reasons. So I think that the agent I want to use is missing something. Is there a way to see what the error is, or what the executable shows when it is run? Normally, the exe should output lots of information, but now it's not showing anything, so I think that it either doesn't run at all, or gives an error.


author: Rakesh verma
body: i am encountering similar issue. Script task is not running my .exe and failing build after sometime with error :

02-Feb-2023 09:03:49D:\\bamboo-agent-home\\xml-data\\build-dir\\SSE-RAN-JOB1\\WebAutoProj\\bin\\Debug\>WebAutoProj.exe02-Feb-2023 09:13:51Force Stop build feature is enabled for current plan. Either Bamboo has detected the build has hung or it has been manually stopped.

Please can someone help me with this


Tags: script
Build triggers, multiple - both conditions or either?
Asked by Rafer Gluyas:

I'm setting a build up - with a repo polling trigger and a 2am schedule.

Are these triggers on their own or together? will I get a repo poll at 2am only, or will it trigger whenever there is a repo change, and also trigger at 2am?


Answers:
author: Marcin Gardias
body: Either conditions will trigger the build, so in your case, whenever there's a change in repository (with the precision of the polling interval of course) plus an extra build at 2 a.m.

If you want to build at 2 a.m but only if there are changes use single polling trigger, set the polling option to 'cron'
How do you access bamboo variable?s ID?
Asked by Dineshmathiazhagan:

How do you access bamboo variable's ID?


Answers:
author: Alexey Chystoprudov
body: What's your usecase?

comments: author: Dineshmathiazhagan
body: we have a requirement to update user defined bamboo plan variable programmatically- I am able to update it using a curl call for which I need to use that variable's ID - now I'm extracting using parsers - I want to know if there is a direct approach to access the variable and get its ID


author: Alexey Chystoprudov
body: I see. There's no REST API to manage plan variables and there's no place to get plan variable DB id as it should not be used at UI/API directly.


author: Dineshmathiazhagan
body: I'm updating it programmatic way but it's a round about approach
When writing Bamboo tasks, is it possible to reuse other defined tasks?
Asked by Chris Shaw:

I'm finding that I commonly need to redefine the same set of steps across different projects and plans, ie. my build process is similar for different builds (read some project vars, generate some output, perform a build, rename the output...).

I think that writing my own reusable task is probably a good way to control repeatability here. But as my own task will merely call a sequence of pre-defined Bamboo tasks (script, inject, command etc) I need to know that this is possible before I start. It seems like a common use case, but can someone confirm this is possible/easy, and point me at an example?

Thanks.


Answers:
author: Alexey Chystoprudov
body: If you want to avoid custom plugin which will call other tasks I'd suggest you to look at Bamboo specs and manage repeatable tasks by Java/YAML code
Error upgrading to atlassian-bamboo-5.14.4.1 failed wirh error
Asked by BT AS:

We are currently using 5.10.3. While upgrading to 5.14.4.1 we get error

2020-05-06 18:23:01,648 ERROR \[localhost-startStop-1\] \[AbstractUpgradeManager\] java.sql.SQLException: Invalid column name 'id'.  
java.sql.SQLException: Invalid column name 'id'.  
at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:372)  
at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2988)  
at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2421)  
at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:671)  
at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:613)  
at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:572)  
at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:809)  
at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1288)  
at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1241)


Answers:
author: Moses Thomas
body: [@BT AS](/t5/user/viewprofilepage/user-id/241160) This is a bug which is already registered by Atlassian , but you can apply the workaround mentioned in the ticket <https://jira.atlassian.com/browse/BAM-17511>

Kind regards,

Mo
Unable to connect bitbucket / git repository from bamboo
Asked by Venkatesh Kundelu:

I am getting below error while connecting to bitbucket and git repository from Bamboo.

We couldn't connect to the repository. Here's what we got back:

```
Git credentials storage exception.![errorscree shot.png](https://community.atlassian.com/t5/image/serverpage/image-id/93644iB7444ADCDC1DA60A/image-size/large?v=v2&px=999 "errorscree shot.png")
```


Answers:
author: Lasse Langhorn
body: Hi [@Venkatesh Kundelu](/t5/user/viewprofilepage/user-id/3456585)

I would recommend SSH keys for authentication between Bitbucket and Bamboo. It is more secure and flexible.

You should create SSK keys on your Bamboo server and then import the public key in your Bitbucket repo.

Read more about [SSH keys for Bitbucket](https://confluence.atlassian.com/bitbucket/set-up-an-ssh-key-728138079.html)

Hope this will get you further.

Regards

Lasse Langhorn

comments: author: Venkatesh Kundelu
body: Hi [@Lasse Langhorn](/t5/user/viewprofilepage/user-id/1261572)

Thanks for the early replyed.

I have been tryed Git and Github repository configuration but the same above error showing.

I have trying Bitbucket SSH key verification but still showing some error. Please check the

below error.

We couldn't connect to the repository. The details you provided were invalid.

![SSH-key failed.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/93794iE570CDB1353EABC5/image-size/large?v=v2&px=999 "SSH-key failed.PNG")


Tags: bitbucket
What is the cost of nodejs plugin ?
Asked by shyam_sunder:

Hi

Is there ant chance of installing nodejs plugin in trial version of bamboo and if so then, what is the cost for the plugin.

Thanks

Shyam.


Answers:
author: Jimmy Seddon
body: Hi [@shyam_sunder](/t5/user/viewprofilepage/user-id/3906603),

Welcome to the Community!

Can you be more specific about which app you are looking to try and install as a trial version. I'm not seeing anything easily relevant when searching for "nodejs".

Could you please provide the marketplace listing, which should also have the pricing options available. If you can't see anything about a trial, I'd recommend contacting the app creator directly which should also be available on the marketplace listing to see if a trial option is available.

I hope that helps.

-Jimmy

comments: author: shyam_sunder
body: Hi Jimmy,

When I tried building json files bamboo is asking for nodejs and npm plugin.

So is there any possibility of installing plugins or buying them. If there is any chance of that sort then please give the details of price and all.

Thankyou,

Shyam.


author: Jimmy Seddon
body: Hi [@shyam_sunder](/t5/user/viewprofilepage/user-id/3906603),

That sounds like it might be an npm plugin not a Bamboo plugin. You should probably check out NPM's website: <https://www.npmjs.com/>

Look for the plugin in question there, you might find the details you are looking for about costs if any, or how you get the plugin you require.

I hope that helps!

-Jimmy


author: Jeyanthan I
body: Hi [@shyam_sunder](/t5/user/viewprofilepage/user-id/3906603) ,

Added to Jimmy's comment, the best way to troubleshoot this is by running the same project in the respective agent environment via Terminal outside Bamboo and resolve any issues you may encounter.

Upon successful execution, you may implement the same using [Script task](https://confluence.atlassian.com/bamboo/script-289277046.html) in Bamboo.

Hope that helps.

Cheers,  
Jey
"Caused by: java.net.ConnectException: Connection refused: connect" when project is run from Bamboo
Asked by Divya Bhandary:

I have linked my Appium test project to Bamboo via Git repo. When I run the project locally on my machine, the build runs successfully. But when I run the plan on Bamboo, I am being thrown an error message I am not sure.

```
Driver info: driver.version: AndroidDriverbuild	04-May-2020 13:22:02		at com.parkIQ.ParkIQAppiumFramework.launchApp_Test.setUp(launchApp_Test.java:20)build	04-May-2020 13:22:02	Caused by: java.net.ConnectException: Connection refused: connectbuild	04-May-2020 13:22:02		at com.parkIQ.ParkIQAppiumFramework.launchApp_Test.setUp(launchApp_Test.java:20)build	04-May-2020 13:22:02	

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/93260i91663753DAF4AF49/image-size/large?v=v2&px=999 "Capture.PNG")

```


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Please, check the correct the test, maybe somewhere hardcoded or firewall

```

com.parkIQ.ParkIQAppiumFramework.launchApp_Test.setUp(launchApp_Test.java:20)
```
open a ticket in a specific queue?
Asked by Rodrigo Buch:

Hi, how can I create an automation that sends tickets created by email with the subject "ClientX Service Error" and forwards it to a specific queue?


Answers:
author: Joseph Chung Yin
body: [@Rodrigo Buch](/t5/user/viewprofilepage/user-id/2150975) -

You don't need an automation rule since when you create/manage queues in the JSM project, you will configure with the queue setup.

Take a look at the following reference link on how to manage queues in JSM project -

<https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-queue/>

You can simply utilize "Advanced" option to enter the specific JQL statement. Your JQL statement will be something like below -

```
project = xxxxx and summary ~ "ClientX Service Error"
```

Lastly, when you use emails process for issue creations in your JSM project, the email subject line is automatically mapped to your issue's Summary field.

Hope this helps.

Best, Joseph Chung Yin

comments: author: Rodrigo Buch
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)

thank you it worked


Tags: cloud

jira-service-management

jira-service-management-cloud
respond to calls for everyone with cc that is in copy in jira service management?
Asked by Rodrigo Buch:

respond to calls for everyone with cc that is in copy in jira service management?


Answers:
author: Bruna Silva
body: Hello [@Rodrigo Buch](/t5/user/viewprofilepage/user-id/2150975),

Thank you for reaching out to Atlassian Community!

To better assist you, we would like to gather some additional information that will help us better understand this case:

* Could you please provide us with more details about the desired scenario?
* When you mention "cc," are you referring to the users/customers who have been added as [Request participants](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/) on the request?

Any information you have related to this case will be very helpful to us.

Regards,  
**Bruna**


Tags: cloud

jira-service-management

jira-service-management-cloud
CSAT Emails being sent
Asked by Carolann Hess:

We have customers reporting they are not receiving the automated satisfaction survey that we have set up to send when a ticket is resolved. Is there a way to view and confirm that the satisfaction survey was sent to the customer after the ticket is resolved?


Answers:
author: Lisa Forstberg
body: Hi [@Carolann Hess](/t5/user/viewprofilepage/user-id/5379082)

If you are using the out of the box customer notifications (Csat) the option for a customer to give customer satisfaction scoring is bundled into the "Request resolve"-notification to the customer.

Under customer notifications ensure that the Request resolved event is enabled. Also check the recipients for the notification event.

On your project menue (right side) there is a customer notification logs option for you view the outgoing notifications to customers. This will currently only list the notifications that have failed. Look for the Request resolved - event.

![Screenshot 2024-07-01 at 18.44.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/332818i182070516852DE5E/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 18.44.12.png")

br

/L

comments: author: Carolann Hess
body: Thank you but I am not seeing the second part where you discuss the customer notification logs option. Can you send a screenshot?


author: Lisa Forstberg
body: Hi [@Carolann Hess](/t5/user/viewprofilepage/user-id/5379082)

You should find it if you go to project \> see the left hand side project menue \> underneath the cog wheel "project settings". You need to be project admin to see it.

documentation about it is found here: <https://support.atlassian.com/jira-service-management-cloud/docs/view-customer-notification-logs-for-your-service-project/>

Here is some screenshots from my environment:

![Screenshot 2024-07-02 at 08.46.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/332940iFAA8ED7EF00E32CE/image-dimensions/188x407?v=v2 "Screenshot 2024-07-02 at 08.46.30.png")

![Screenshot 2024-07-02 at 08.50.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/332941iAEB5008AEC193731/image-dimensions/450x256?v=v2 "Screenshot 2024-07-02 at 08.50.51.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
How to recalculate the resolution time (SLA) when the priority is changed
Asked by Paula Lyon-Lee:

I'm trying to get the system to automatically recalculate the resolution time when the priority is changes on a ticket  

User Cases,  

Ticket comes in a default priority is assigned and the resolution date set to 3 days.  
Ticket is reviewed and it priority increased to a critical issue the resolution date needs to be set to 1 day instead of 3.  

<br />

Ticket comes in a default priority is assigned and the resolution date set to 3 days.  
Ticket is reviewed and it priority decreased to a trivial issue the resolution date needs to be set to 5 days instead of 3.  

I do not have a Reset Condition available on my conditions list.  

Does this have to be done via an automation rule?


Answers:
author: Dirk Ronsmans
body: In addition to the info [@Paula Lyon-Lee](/t5/user/viewprofilepage/user-id/5158421) has provided, if you want to force a recalculation (destructive) you'll have to use a webrequest.

<https://confluence.atlassian.com/jirakb/how-to-use-automation-to-recalculate-sla-on-a-specific-issue-subset-of-issues-1255455124.html>

Other than that any running/paused SLA's will indeed recalculate automatically based on your goals. Stopped cycles (breached and not) will remain (unless you force it through webrequest)


author: Lisa Forstberg
body: Hi [@Paula Lyon-Lee](/t5/user/viewprofilepage/user-id/5158421) ,

If you have different goals assigned for different priorites in the "time to resolve"-SLA it will automatically recalculate as soon as anyone is changing the priority of the issue, if the SLA cycle is still open, ie running.

If the SLA cycle has ended, ie stopped, it won't go back and re-calculate if a user is changing the priority field.

best regards

/L


author: Paula Lyon-Lee
body: Dirk and Lisa were spot on the timescales should have recalculated.  

The reason my timetables where not recalculating was because the goal rule was set to the wrong type.  

"Request Type" = "Technical Support" where it should have been pointing to "Email request"


Tags: cloud

jira-service-management

jira-service-management-cloud
Are there any APIs/Webhooks that can be used to fetch Jira Servicedesk form data and form responses?
Asked by Pavithra Kandula:

Want to know if there are any APIs or Webhooks that might be used to fetch the form data and form responses? Is there a provision for that in Jira forms?


Answers:
author: Mikael Sandberg
body: Hi [@Pavithra Kandula](/t5/user/viewprofilepage/user-id/5531796),

Welcome to Atlassian Community!

You can find the API documentation for Forms here, <https://developer.atlassian.com/cloud/forms/rest/intro/>

comments: author: Pavithra Kandula
body: Thank you, Mikael! For the response.

The link that you shared is really helpful.

I also wanted to know if there any APIs that can be used to fetch Jira Servicedesk Issue Collectors data responses.

Please let me know if you have got any inputs on that.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we embed a Jira service desk form into our own applications or websites?
Asked by Pavithra Kandula:

Want to know how can we embed a Jira service desk form into our own applications or websites?


Answers:
author: Dave Mathijs
body: Hi [@Pavithra Kandula](/t5/user/viewprofilepage/user-id/5531796) welcome to the Atlassian Community!

You can, check out: [Collect requests from anywhere with an embeddable widget](https://support.atlassian.com/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/)

comments: author: Pavithra Kandula
body: Thank you [@Dave Mathijs](/t5/user/viewprofilepage/user-id/5115728) , for your response that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to call the Team name inside the ticket instead of the name (eg: Teams (CMDB))
Asked by S S:

We have an Object "Teams" in assets, we have different objects under that tree but while using that object on the ticket we need the Child object to be displayed on the ticket rather than "Teams (CMDB)" itself. How to write an AQL to call the name of the child object?  
![Teams.png](https://community.atlassian.com/t5/image/serverpage/image-id/332753iE1FD3CB50A8EB15A/image-size/large?v=v2&px=999 "Teams.png")

![Screenshot 2024-07-01 183217.png](https://community.atlassian.com/t5/image/serverpage/image-id/332749i8BFB8AD9B1305B6B/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 183217.png")  
Thanks in advance


Answers:
author: Joseph Chung Yin
body: [@S S](/t5/user/viewprofilepage/user-id/4932580) -

Need a few clarification from you -

1) CMDB is a object type under the Team?

2) What do you mean by displaying on Ticket?

Please advise, so we can assist further.

Best, Joseph Chung Yin


Tags: aql

assets

cloud

custom-field

jira-service-management

jira-service-management-cloud

jql
Access to Jira Software add ons only with JSM product access
Asked by Gabriela Land?:

Hi,

We are using Jira Software in cloud, and now doing some tests with Jira Service Management.

I could see during our tests that a user with Jira Service Management license only (++not++ Jira Software) is able to access EazyBI.

Is it the normal behaviour? Or am I seeing it wrong?

Thank you in advance for your response.

Regards!


Answers:
author: Kris Dewachter
body: Hi [@Gabriela Land?](/t5/user/viewprofilepage/user-id/4341396) ,

EazyBI is a separate AddOn. Every Jira user (JSW or JSM) should be able to see EazyBI as an option in the Jira header bar (under "Apps"). Is this not the case ?

Besides that, each individual user should be given access to the EazyBI "Accounts" they should be able to access.

Best regards,

Kris

comments: author: Gabriela Land?
body: Hi! Yes, it is the case. I wrote the question because I was surprised (I though a user could see the AddOns only if they had JSW).

But I'm glad to confirm that EazyBI can be seen also for JSM users.

Thank you very much!

Gabriela


author: Gerda Granti?a
body: Yes, as [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) mentioned, the eazyBI app can be accessed by all Jira users (JSW and JSM).  
But you can manage eazyBI account users separately to limit which eazyBI account data is available for which users, read more here: <https://docs.eazybi.com/eazybi/set-up-and-administer/manage-accounts>  

best,  
Gerda // support@eazybi.com


author: Joseph Chung Yin
body: [@Gabriela Land?](/t5/user/viewprofilepage/user-id/4341396) -

EazyBI is for both JSW users and JSM users (via the Project UI only). Keep in mind that this add-on has its own additional permissions configuration (i.e. who can create/manage reports or view only etc...)

Hope this also helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I remove the "similar requests" drop down from a JSD form?
Asked by james:

The similar requests drop down appears for all forms I create in Jira Service Desk. This would be a really great function if I could configure how it works, but this does not seem to be possible.

In this case I would like to remove it from my forms, but I cannot find out how to do this.

Any easy way of doing this?


Answers:
author: Rudy Holtkamp
body: hi [@james](/t5/user/viewprofilepage/user-id/5506070)

Go to your project settings \> feature \> Feature lab \> Similar requests panel and switch it off.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332747i004FD778F56ECC0A/image-size/large?v=v2&px=999 "image.png")

That's it

Rudy

comments: author: james
body: Many thanks [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) !


Tags: cloud

jira-service-management

jira-service-management-cloud
error message: Transition Failed
Asked by shivani shirguppi:

What is the reason of getting this error message in Jira?

![Screenshot 2024-07-01 171031.png](/t5/image/serverpage/image-id/332732i264E580B211A493A/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 171031.png")


Answers:
author: Lisa Forstberg
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115) ,

It seems like the user is able to initiate the transition but it fails when trying.

As a first step I would look into the workflow to see if there are any validations during this particular transition. I imagine this can happen if the jira admin validate on a specific field during the transition, but the transition screen is missing or the transition screen does not contain the field that is validated.

best regards

/L


Tags: cloud

jira-service-management

jira-service-management-cloud