youngmon/atlassian-qna huggingface dataset:
Fehlermeldung im kontaktieren Atlassian Support
Asked by Gaby:

Seit M?rz 2022 kann ich den Atlassian-Support nicht mehr kontaktieren. Ich erhalte immer die Fehlermeldung

**Etwas ist schiefgelaufen. Versuchen Sie es erneut.**

Versuche ich es in Folge, nicht nur einmal sondern mehrmals, erhalte ich die gleiche Fehlermeldung.

Wer hat eine Idee, was ich eventuell anders machen kann / muss?

Gru? - Gaby


Answers:
author: Gaby
body: doppelt


author: Dominic Lagger
body: Hallo [@Gaby](/t5/user/viewprofilepage/user-id/4011717)

Wie versuchst du den Kontakt zu erreichen? Via welcher Website?

Bist du eingeloggt?

Hast du ein Screenshot von dem Fehler?

Gruss Dominic

comments: author: Gaby
body: Hallo Dominik,

ja, ich bin eingeloggt, bin Admin und habe den Support ?ber Kontakt Support

<https://support.atlassian.com/contact>

aufgerufen. Nach Eingaben meiner Meldung, ist die Webadresse erweitert

<https://support.atlassian.com/contact/#/>

(Fehler)Meldung ist ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/197206i1223AC43DB9CFD30/image-size/large?v=v2&px=999 "image.png")

Und das kann ich immer wieder versuchen mit dem gleichen Ergebnis. Mache ich etwas falsch oder liegt es ggf. an einer Browser- und oder Google-Einstellung?

Gru? - Gaby


author: Dominic Lagger
body: Hmm, es k?nnte am Browser liegen. Kannst du es mal mit dem Inkognito Modus versuchen? Im Chrome rechts oben auf die 3 Punkte und neues Inkognitofenster ?ffnen.

Weiter kann ich mir vorstellen, dass bei der Eingabe was korrupt ist. Also dass du deine Eingabe via Word oder sonst woher kopierst und das Textfeld das nicht interpretieren kann. Wom?glich sogar mit Bilder.

Gruss


author: Gaby
body: Hallo Dominik,

danke Deiner Antwort. Im Inkognito Modus konnte ich jetzt eine Meldung absetzen.

Des weiteren habe ich unseren Dienstleister, welcher ua die Browser-Einstellungen unseres Unternehmens bedient, kontaktiert und um Check der Gleichen gebeten.

Erg?nzung:

Im Browser EDGE kann ich nun ebenso Support-Anfragen an Atlassian senden.

Unser Dienstleister kann hier bei Google nichts weiter ?ndern.

Ich werde mein Tagesgesch?ft nun nur noch ?be EDGE abwickeln.

VIELEN DANK an DICH f?r Deine Antworten und Bem?hungen.

Sch?nes Wochenende - Gru? - Gaby


author: Shannon S
body: Hi Gaby,

I understand you receive an error when you try to raise a ticket with Atlassian Support.
> Etwas ist schief gelaufen, bitte versuchen Sie es erneut.

English translation: "Something went wrong. Please try again."

I'm glad to hear you could work around it using Edge. I don't know what would cause this error, but since you can submit the ticket using Incognito Mode, there might be an extension or something in your browser cache that causes this. You can also try [clearing your cache](https://www.refreshyourcache.com/en/home/) and see if that solves the problem.

I hope that helps!

Take care,

Shannon \| Atlassian Community Support


author: Gaby
body: Thanks Shannon for the supplemental information.

Clearing the cache doesn't help.

I will stay with EDGE then.

Many greetings - Gaby


Tags: confluence-cloud
Data Protection- View Space Activity
Asked by Kari:

Hi All,

We would like to try out the Space Activity function, but we need to clarify a few points regarding data protection beforehand.

1. does the data leave your own environment?  
2. conclusions can be drawn about user activity based on the data.

3. will personal data be analysed or only aggregated data?

Has anyone been able to gather experience here?

Many thanks


Answers:
author: G subramanyam
body: Hi [@Kari](/t5/user/viewprofilepage/user-id/4630367) welcome to the Atlassian community.

Please be informed, I haven't explored this function. However, able to pull some details from this official ++**[documentation](https://confluence.atlassian.com/doc/view-space-activity-2818381.html)**++.

If you enable the space activity, the screen displays statistics on the activity in each space. These include:

* How many pages and blog posts have been viewed, added or updated over a given period.
* Which content is the most popular (most frequently viewed).
* Which content is the most active (most frequently edited).
* Which people are the most active contributors/editors of content.

comments: author: Kari
body: Hi [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184)

Many thanks for your answer!

I have had a look at the documentation but couldn't find the information i need.

As I understood your correct under point four

* Which people are the most active contributors/editors of content.

the personal information will be displayed?

Who could give some more information regarding my questions?

Best regards


Tags: confluence-server

server
???
Asked by ???:

Could not read fields for table AO_21F425_MESSAGE_AO


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@???](/t5/user/viewprofilepage/user-id/4913180) ,

welcome to the Atlassian community!

That table should be associated to Atlassian Notification plugin. Please verify that it is enabled on manage-apps menu.

Moreover, please could you specify if you see some error in the atlassian-jira.log file?

Fabio

comments: author: ???
body: The plug-in atlassian notification was not found. It was in atlassian conference when the space was created in conference Log. I don't know how to solve it.


author: Fabio Racobaldo _Herzum_
body: Please could you provide us more info about your issue? Where does it happen? What's your app log?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you give us some more context?

Is this an error message? Where are you seeing it?

If it's not an error message, what are you doing when you are "reading fields from the table"?


Tags: confluence-server

server
Add dynamic filters in Jira View added in Confluence
Asked by PICARD:

I defined a Jira specific view in JQL of my story issues.

I display this Jira Issue view in Confluence page but I can only force the filter in JQL.

I want to be able to select dynamically the value of specific column of this Jira view directly from Confluence.


Answers:
author: Ste Wright
body: Hi [@PICARD](/t5/user/viewprofilepage/user-id/4893767)

This isn't a native feature, the Jira macro in Confluence just provides a list of Issues and their associated field data as columns.

Assuming you want to filter this data from within Confluence - you'll need an App for this, such as [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview), or a similar App from the [Marketplace](https://marketplace.atlassian.com/).

Ste


Tags: cloud

confluence-cloud
Exported pdf doesn't show Tag users
Asked by Anna Lugova:

When I export an article that has a table with tagged users, they do not appear in the pdf version. Please help asap!


Answers:
author: G subramanyam
body: Hi [@Anna Lugova](/t5/user/viewprofilepage/user-id/4912952) thank you for the screenshot.

Here's mine exported with tagged persons. I would request you to contact your internal Confluence admin for finding the root cause.

![pdf tag.png](https://community.atlassian.com/t5/image/serverpage/image-id/196159i865F4EE08DAD6037/image-dimensions/284x128?v=v2 "pdf tag.png")


author: Anna Lugova
body: ![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/196158i853EB967ACB5583C/image-size/large?v=v2&px=999 "Screenshot_3.png")

Hi, as you can see it doesn't work for me. When I tag my colleagues and then export this article from Confluence, tags are disappearing. And I would them to be also on the pdf


author: G subramanyam
body: Hi [@Anna Lugova](/t5/user/viewprofilepage/user-id/4912952) Welcome to the Atlassian community.

I just checked on my instance and**it works fine**. However, if you are tagging person in the page comments section, then that section will not be exported FYI.

Kindly recheck clearing cache and trying in Chrome.

If you want to explore more of the pdf export, here's the documentation:

Customize **[exports to PDF](https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/)**

Wide tables may be cut **[off in PDF export](https://support.atlassian.com/confluence-cloud/docs/wide-tables-may-be-cut-off-in-pdf-export/)**


Tags: cloud

confluence-cloud
How can I redirect websites to new based URL ?
Asked by Mark El Khoury:

I have changed Confluence based URL to a new URL and renewed its certificate, I also updated the database to replace old URL with new URL.

Majority of users have links pointing to the old server (<https://spc.am.local> ) which is not secure. How can I let users get redirected to the new URL(<https://spc.am.com.au>) when they click on old URL ?

I have added ALIAS CNAME but I do not think this was enough.

Thank you for your help


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Mark El Khoury](/t5/user/viewprofilepage/user-id/4899658) ,

welcome to the Atlassian community!

You should be able to do that on reverse proxy (Apache, NGINIX). It is not a configuration that you need to put within Confluence.

Apache : <https://linuxize.com/post/redirect-http-to-https-in-apache/>

NGINIX : [https://linuxhint.com/nginx-redirect-http-https/#:\~:text=Redirect%20HTTP%20to%20HTTPS%20version%20for%20Specified%20domain%20in%20Nginx\&text=connections%20specified%20domain.-,Server_name%20domain%2Dname.com%20www.domain%2Dname.,HTTPS%20version%20of%20the%20site](https://linuxhint.com/nginx-redirect-http-https/#:~:text=Redirect%20HTTP%20to%20HTTPS%20version%20for%20Specified%20domain%20in%20Nginx&text=connections%20specified%20domain.-,Server_name%20domain%2Dname.com%20www.domain%2Dname.,HTTPS%20version%20of%20the%20site).

Hope this helps,

Fabio

comments: author: Mark El Khoury
body: Thank you Fabio.

I will have a look.


Tags: confluence-server

server

url
Manage a Jira Status on a Confluence page
Asked by PICARD:

Main project has all stories defined in Jira (status is managed in Jira)

I have a Confluence Document (functional specifications) for each user story stored in Jira.

I want to be able to change the status of the associated Jira Issue (Story) directly in Confluence.

How can I proceed ?

* Add the Jira Issue status in Confluence Document in Modification mode so that we can change the Issue status directly in Confluence ? =\> Is it possible
* Add a particular status on the confluence document that trigger a change in the associated Jira Issue status ? =\> Is it possible
* All possibilities to do this is welcomed

Thanks a lot for help


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@PICARD](/t5/user/viewprofilepage/user-id/4893767) ,

unfortunately, Confluence/Jira integration allows you to have a real time view about JIRA tickets in Confluence but you can't transition/edit and so on on Confluence.

Confluence provide a link to a specific ticket so you can go to jira side and then back to confluence using mentioned link.

I checked on the marketplace but it seems there is no app for your requirment.

Hope this helps,

Fabio

comments: author: PICARD
body: Thanks Fabio


Tags: cloud

confluence-cloud
Sub list
Asked by Kingsley Peters:

Hi,

I am trying to setup an option where I click on a word and it opens a sublist of items, something like a tool tip when published, but should be available as a list. I did try tool tip, but the list displays as a paragraph.

What options do I have to create this. Any recommendation is appreciated

Also, can this be created in the Panel option.

Thanks,

Kingsley


Answers:
author: Ste Wright
body: Hi [@Kingsley Peters](/t5/user/viewprofilepage/user-id/4181560)

Sounds like the **Expand macro** might meet your needs!

It can't be used in a Panel though, as far as I know.

Ste


Tags: cloud

confluence-cloud
Sorting in 'Chart from Table' Macro
Asked by Alan Nelson:

I have a 'Chart from Table' macro that I am unable to sort the results (they are NOT in alphabetical order). In the form the drop-down IS in order but when I put them in a 'Chart from Table' it throws the order off and I cannot figure out how to manipulate it besides the default options.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Could you just order them in ConfiForms first and then pass to "Chart from Table" macro?

Alex

comments: author: Alan Nelson
body: I did have them ordered in ConfiForms in the drop-down but they were coming up in a different order (doing counts of them obviously). I solved it with a Table View Merger macro with it merging the results in order, that worked and my customer is happy.

Thank you for always having good advice Alex!


Tags: confiforms
Confluence Page is directing to error page after time lapse
Asked by Naresh:

Hi Team,

When i open few tabs in confluence and after few minutes these tabs are routing to error page or login page, i need to login to all the tabs.

How to avoid this ?


Answers:
author: Brant Schroeder
body: [@Naresh](/t5/user/viewprofilepage/user-id/4878907) Welcome to the Atlassian community

I am assuming that you are already logged into Confluence and opening multiple pages that you have either bookmarked or can otherwise reach them through additional tabs. I have seen this before when individuals are not logged into Confluence first and try to open pages. Can you confirm that you are already logged into Confluence in the browser you are trying to open the pages? Can you also confirm that after you login and open all the tabs that this issue is not happening after you have not been active in Confluence in that browser for some time.


Tags: confluence-server

server
Create connector API in Jira to Power Automate
Asked by nguyen.vo:

I have read link API of jira

[JIRA 7.12.0 (atlassian.com)](https://docs.atlassian.com/software/jira/docs/api/REST/7.12.0/#api/2/user-getUser)

So i want to create API to get data from my site company.

Could you help me, indentify:

1. Client id \*
2. Client secret \*
3. Authorization URL \*
4. Token URL \*
5. Refresh URL \*

Document create API for Jira:

[Create a custom connector from scratch \| Microsoft Docs](https://docs.microsoft.com/en-us/connectors/custom-connectors/define-blank#:~:text=Power%20Apps-,Start%20the%20custom%20connector%20wizard,custom%20connector%2C%20then%20select%20Continue.)

![Screenshot 2022-05-05 224449.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196071i0C601D4FA3EAA4CB/image-size/large?v=v2&px=999 "Screenshot 2022-05-05 224449.jpg")![Aoth2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196072i713CF642C924151B/image-size/large?v=v2&px=999 "Aoth2.jpg")


Answers:
author: Fernando Alvarez
body: I'm having the same issue!


Tags: cloud

confluence-cloud

connector
Reduce whitespace after page layout
Asked by marcus.erlemann:

Hi everyone,  

after setting up pages with page layout, sections \& panels, we noticed a lot (!) of white space under the last layout - frame, so you have to scroll a lot to reach the comment section.  
Is there any way to reduce the amount of white space in any way?   
We already tried to "delete" it but as its not in frame of the last layout but after is, its not reachable in any way via the UI editor..

![whitespacepanels.png](https://community.atlassian.com/t5/image/serverpage/image-id/196063i749DEF11515B1D79/image-size/large?v=v2&px=999 "whitespacepanels.png")  
Best \& Thx!


Answers:
author: marcus.erlemann
body: Found a solution / cause:  

The *simple-translate-button* elements were added (for any reason i don't know) during the process to the page and can be easily removed via Source Editor.  

Example div to delete:

```
<div>
<div>
<div class="simple-translate-button isShow" style="height: 22.0px;width: 22.0px;">
<br/>
</div>
<div class="simple-translate-panel" style="width: 300.0px;height: 200.0px;font-size: 13.0px;background-color: rgb(255,255,255);">
<div class="simple-translate-result-wrapper">
<div class="simple-translate-move">
<br/>
</div>
<div class="simple-translate-result-contents">
<p class="simple-translate-result" style="color: rgb(0,0,0);">
<br/>
</p>
<p class="simple-translate-candidate" style="color: rgb(115,115,115);">
<br/>
</p>
</div>
</div>
</div>
</div>
</div>
```

Strange why that was added to the pages in the first place though.  


Tags: confluence-server

layout

server
How to Reuse Confluence License
Asked by Suat CEZ?K:

In our confluence app, we use 100 person license associated with SEN number. I will delete this confluence app. Then I will install fresh install. Can I use same license? How do I use it?


Answers:
author: Dirk Ronsmans
body: [@Suat CEZ?K](/t5/user/viewprofilepage/user-id/4900191) ,

You can re-use the Confluence license that's not a (technical) issue.

License agreement wise, you are only allowed to use it on 1 production system at the same time but it will not block you from using the license again if you re-install a fresh system.

If you need development/test instance licenses, those you can get at <http://my.atlassian.com>

The SEN number if tied to your license and contains your "company name" and whether you are still entitled to support.


Tags: confluence-server

server
How do I get multiple values to be comma-separated within a table cell?
Asked by Madison Small:

In my table, multiple columns have multiple values in them. Some are comma-separated already, and some are not. This is causing an issue with filtering.

How do I get all of my columns to comma-separate the values so that filtering works properly?

For more context, the component column automatically adds commas in between values which allowed me to filter the table using comma as the delimiter.

The rest of my columns are pulling from Jira fields, and are not adding commas between them. I tried using \\u0020 as the delimiter but I have spaces in some of my values, so this did not work.


Answers:
author: Madison Small
body: Answer added by mistake


Tags: confluence-server

server
Colors. Again
Asked by Andre R:

Question to Atlasssian team: when do you anticipate to add the color picker functionality to customize labels/cards?

I understand, there is no such a feature for now and there are lots of similar tickets. So far, I see the only possible way to solve this issue is to keep stalking Atlassians to make it work finally. This does not seem to be a complicated feature hard to implement but the total ignorance of the Trello user community which requires this feature for years. Quite blindness approach keeping in mind that Notion and other pretty cool things are already on the market competing strong with Trello.

The only obstacle I could imagine that due to this changing it may require more resources to store all this stuff on the servers. If so and you don't wanna invest into the feature, at least, please do the following:

1) Enhance the basic set of colors at least twice.

2) Update the existing colors to something more fresh. The current colors are dull. You may consider using flat ui colors palette like this one: <https://flatuicolors.com/palette/defo>

Looking forward to your reply.


Answers:
author: Ryan
body: Hi Andre,

Thanks for reaching out!

You're right that there are probably a few similar questions about this in our community here. For some context, the biggest reason we haven't implemented that is that for every label color, Trello also provides accessible, color-blind friendly patterns, to help those who can't detect color differences be able to differentiate label colors.

In the meantime, one way you can differentiate between labels with the same color to display the names of the labels on your cards. Clicking on the label will show the name, and clicking on it again will hide it.

Thanks!

Ryan

comments: author: Igor Vanucci
body: Hello Ryan,

What about enabling the function for boards that aren't shared, like our own personal Boards, giving people the option to turn on 'Expanded Color Picker' or whatever the devs wanna call it? Thank you.


Tags: colour
recover my password
Asked by ALWASEET:

Hello .. I am trying to recover my password .. but he did not send any message to reset a password to out e-mail's


Answers:
author: Fabienne Gerhard
body: Hi [@ALWASEET](/t5/user/viewprofilepage/user-id/4156757)

welcome to this wonderful community

are you getting any emails from system? If not please check out [this](https://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails)!
Need help automating
Asked by Kylie Coyle:

We have made cards, made boards but we don't know how to use the automations and create tick-able checklists that appear on certain dates and reoccurring lists. to put it in perspective. I am in realestate and i need lists for my properties and protocols to come up on certain dates.


Answers:
author: Ryan
body: Hi Kylie,

If you're looking to learn about automation with Trello, I'd really recommend you watch our webinar from some of our team about how to get the most out of Butler our automation tool. You can find this webinar here: <https://info.trello.com/webinar/trello-automation-with-butler>

Thanks!

Ryan
Trello - Board not Found
Asked by tim_williamson:

I have two trello boards - for two different businesses and I use different email addresses for each of them.

I cannot access either of the trello boards - it tells me "Board Not Found".


Answers:
author: Ang?lica Luz
body: Hello Tim,

Welcome to Atlassian Community!

There was an incident with Trello and it was unavailable for a few hours.

For more details, please check the link below:

* [Trello is slow or unavailable](https://trello.status.atlassian.com/incidents/p698mvtb2m4r)

If you are still facing issues, can you please let us know if you can access the same boards using the app on mobile or computer?

If you are using it on the browser, can you open the developer tools and check on the console tab if it shows any other error?

Regards,  
Ang?lica

comments: author: tim_williamson
body: This issue is happening again and it's very frustrating...

I have two Trello boards for 2 different companies and I use two different email addresses for each of them. It's not a problem for me to log off one board and use a different login to get into the other Trello board.

BUT when I do this it brings up a blank template and my board is missing.

If I try to login to the original board then that comes up with a blank template and the board is missing.

What do I need to do?!?!?!


author: Ang?lica Luz
body: Hello Tim,

There is a new incident with Trello today. Please, check our status page for more details:

* <https://trello.status.atlassian.com/>

Please, click on "Subscribe for updates" to receive a notification when the issue is fixed.

Regards,  
Ang?lica


Tags: cloud

jira-software

jira-software-cloud
How do I change my email?
Asked by Royal:

I tried putting a new email in, but it said it was invalid which I don't understand. I tried 2 others, but it still didnt work. ![Screenshot_20201115-144150_Chrome.jpg](/t5/image/serverpage/image-id/118349i87C13F5EA9E899BC/image-size/large?v=v2&px=999 "Screenshot_20201115-144150_Chrome.jpg")


Answers:
author: Vero Rivas
body: Hi [@Royal](/t5/user/viewprofilepage/user-id/4161283)

Take a look at this post

<https://help.trello.com/article/773-changing-account-credentials>

Regards
Trello gold account as private peron without VAT
Asked by newone2020:

Hi everyone,

im from Germany and im a private Person. I\`ve got not a VAT Number. How could i get the Gold Account?

Thanks for answer.

Best regards

Melissa


Answers:
author: Vero Rivas
body: Hi [@newone2020](/t5/user/viewprofilepage/user-id/4161208)

Take a look at this post

<https://www.atlassian.com/licensing/purchase-licensing#taxes-other>

Regards

comments: author: Annkathrin
body: Hey,

I have the same question and there is no answer in the post you've mentioned. At least I couldn't find it.

I do NOT have a business and I do NOT have a VAT number. But I would like to use Trello Gold for my personal stuff. I can't purchase Trello Gold as I have to fill in the VAT number I do not have.

Is there another way to purchase Trello Gold?

Thank you.

Annkathrin