youngmon/atlassian-qna huggingface dataset:
Dead link error while using "Space tools" on any space in cloud version of confluence
Asked by Saurav Banerjee:

Hi,

I have found that Space tools on every space in our cloud version is resulting in a 404 dead link error.

Please help

regards,saurav


Answers:
author: Shannon S
body: Saurav,

Is this for your instance at s\*\*\*\*\*t.atlassian.net? I just tested it myself now but I was not able to replicate the problem.

Could you confirm the instance URL and let me know which spaces in which you've been able to replicate the problem?

Shannon

comments: author: Saurav Banerjee
body: Thanks Shannon, I went back after your response and shut down applications on my computer i wasn't using and it started to work. May have been something to do with memory issues with too many apps running.

cheers, saurav


author: Shannon S
body: Saurav,

Glad to hear you resolved it. Thank you for sharing that with us.

Take care and have a pleasant weekend.

Regards,

Shannon


Tags: space-tool
FIX THIS!!! in log
Asked by Filip Stefanov:

Today my AWS Confluence instance froze.

Web server not responding, ssh timed out.

I had to shutdown it forcefully and it took more than 10min.

Then i ssh to check the logs and found this in catalina.out

<https://pastebin.com/yMfuFdPe>

What does it mean :)


Answers:
author: Filip Stefanov
body: Yes i have which reminds me i have to update them :)

![Screen Shot 2017-12-05 at 8.38.37 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/10454iF7795BFE39D0B803/image-size/large?v=v2&px=999 "Screen Shot 2017-12-05 at 8.38.37 AM.png")


author: Jobin Kuruvilla [Adaptavist]
body: Hmm, that's strange! Do you have any add-ons installed? It might be coming from on of the add-ons. Can't imagine Confluence putting something like this into the logs!
Can I link a Confluence code block macro to an existing source file?
Asked by Joe Steele:

I would like to be able to refer to a file in github and ideally specify the range of lines I want to display -- e.g. startline=27;lastline=40.


Answers:
author: Shannon S
body: Hi Joe,

Text inserted into the [code block macro](https://confluence.atlassian.com/doc/code-block-macro-139390.html) must be manually typed or pasted in. It is not possible to link to a file.

I've created a feature request a while back to be able to drag and drop a file or text into the macro. If you're interested, please vote on it and watch it for further updates:

* [CONFSERVER-53149](https://jira.atlassian.com/browse/CONFSERVER-53149)

Kind regards,

Shannon

comments: author: Joe Steele
body: Hi Shannon,

<br />

Thanks for your response! I saw your request and although that is interesting (I upvoted it) it is not what I am looking for. I actually want to be able to pull in **current** file contents from a link.

I thought someone might tell me there is another macro I should be using, since this seems like an obvious feature.

I added [CONFSERVER-54394](https://jira.atlassian.com/browse/CONFSERVER-54394]) address this.

Sincerely,

Joe


author: Shannon S
body: Thanks, Joe!

Both deal with using a file to fill the macro, so it may be closely related. We can suggest both outcomes.

I'll link your case to mine in case it would be the same feature.

Take care!

Shannon


Tags: code-block
How can I display who edited a field in confluence
Asked by Jeff Checkner:

I am creating a release approval page and for each area i need to capture the approvals from different team members. I want a user to be able to update the Status column and have their name or userid display in the Approved by column automatically - kind of like an audit trail.

Any helpful tips are appreciated!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/10390i18029BC8DA85B9F7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Benji
body: Phew, looks like a compex question.

Not sure if it would help, but could you go for having each section a seperate page with approval macro and if needed use the Include macro to create the one page overview?
Can we collaborate on documents with our team members simultaneously?
Asked by Lisa Davy:

Hi,

I uploaded a powerpoint slide to confluence in file list and shared it with the team. If we are in the same document at the same time, the last person who saves will have their version saved for the latest documents. I do see my changes saved in the earlier versions of the doc, but people can overlay other team members changes if we happen to be in the doc at the same time. Is there a solution to this in confluence?


Answers:
author: Shannon S
body: Hi Lisa,

The recent versions of Confluence itself has collaboration, i.e. you can collaborate on a single page in Confluence at the same time.

However, collaborating on a document using Office Connector is not possible. We do have a feature request for this:

* [CONFSERVER-52135](https://jira.atlassian.com/browse/CONFSERVER-52135)

Please feel free to vote on it and watch it if you would like to receive any updates on that.

Regards,

Shannon

comments: author: Lisa Davy
body: Thanks for confirming. I had trouble voting for the CONFSERVER-52135, it looked like it was view only.


author: Shannon S
body: Lisa,

You'll need to login first, and then click **Vote for this issue** in the top right. I tested this with a non-Atlassian account and I can confirm it should work for regular users, so please try it and let me know if you have any trouble. To watch, you would do the same, click **Start watching this issue**.

Regards,

Shannon
User Macro for "rearranging" a child page to the top of all child pages
Asked by AccountName:AIB:

Hi,

Is it possible to have a user macro that when included on a child page would rearrange that page to the top of all the other child pages under the parent page (hierarchy)?

Hope there is a solution.


Answers:
author: Brant Schroeder
body: [@AccountName:AIB](/t5/user/viewprofilepage/user-id/570867) nothing like this exists in the delivered product. You can look at apps in the marketplace. There might be one that provides that functionality but I am not aware of it. [https://marketplace.atlassian.com/search?product=confluence\&query=Navigation%20](https://marketplace.atlassian.com/search?product=confluence&query=Navigation%20)


Tags: user-macro
Mention a user in a group, page, or pre-user list
Asked by Kevin Lee:

Hi,

My company has hundreds of users. During a meeting, every time I mentioned a user in a page, I would need to know the user's full name, how to spell them, and search through entire confluence database in order to tag that user.

Is there a way to put a group of users in a list, so that when I do an @ and then specify the group or list, I can be able to chose those users from it, instead of searching all users in confluence? Or any work around so that I can mention a user within a pre selected list or group?


Answers:
author: Shannon S
body: Hi Kevin,

It is not possible to limit user mentions to a specific group or list. We [had a request](https://jira.atlassian.com/browse/CONFSERVER-38912) to implement this in the past, but do not have intention of doing so in the near future.

My recommendation would be to try mentioning the user based on a unique quality of their name, for example, when I want to mention myself, rather than mentioning @ Shannon, I begin typing my surname, which is far less common on the Confluence instance and shows up faster.

I hope this helps!

Kind regards,

Shannon

comments: author: Kevin Lee
body: Thanks for response, Shannon. It's hard to remember and be able to spell some foreign user names. I would suggest to have a "nickname" option added to each user profile that can be use with mention. This way if I called myself "SA Kevin" or OPS Kevin, then as soon as you type @ SA Kev or OPS Kev, the list of users with those names will show up. This will definitely helps among the 10K+ users we currently have.


author: Shannon S
body: Hi Kevin,

Keep in mind that you don't have to type the entire name in order for the users to come up in your list. If you type just the first few letters it will show you all users that match that pattern.

In addition, typing a username will also allow you to mention the user.

![Screen Shot 2017-12-05 at 5.56.44 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/10456i8B4442DD98DC7F80/image-dimensions/367x128?v=v2 "Screen Shot 2017-12-05 at 5.56.44 PM.png")

Let me know if you have any trouble with that.

Regards,

Shannon


author: Kevin Lee
body: Hi Shannon,

Yes. I am also aware of the username options which was why I mentioned some "foreign" names and last names are hard to spell. Thanks for your time.
Confluence : date picker format
Asked by Andrei [errno]:

re: <https://atlassian.design/server/patterns/date-picker/>

the feature we know and love...: // (two forward slashes -\> results in a calendar macro popup = easy to pick a date.

Is there a control/setting somewhere to make **Sunday** the **start of the week** in this view? (popup)

![2017-12-04_140838.png](/t5/image/serverpage/image-id/10388iB6D7ED47D6B21CE6/image-size/large?v=v2&px=999 "2017-12-04_140838.png")thank you


Answers:
author: Shannon S
body: Hi Andrei,

The Date Picker start of the week day depends on which language you have set for your user in Confluence. It will display the most typical one for that language.

For example, if you have English (US) set, it will start on a Sunday. If I set to English (UK) it starts on a Monday.

For more details see:

* [Change your Default Language](https://confluence.atlassian.com/doc/choosing-a-default-language-214860191.html)
* [Edit your User Settings](https://confluence.atlassian.com/doc/edit-your-user-settings-1016023.html)

I hope this helps!

Regards,

Shannon

comments: author: Frank Schimmel
body: I raised a related question in the community, and I link it here after I have found this question: [How can I modify the date format in Confluence's "...](https://community.atlassian.com/t5/Confluence-questions/How-can-I-modify-the-date-format-in-Confluence-s-quot-Date-quot/qaq-p/1344114#M172592) May be someone can help be also regarding this question?

Thanks!

Frank


author: Shannon S
body: Thank you, Frank!

The format of the date picker is based only on your selected language. It cannot be modified by the Confluence date format. I've replied to your above thread, but you can watch the following requests for that feature:

* [CONFSERVER-40087](https://jira.atlassian.com/browse/CONFSERVER-40087) *Date picker macro doesn't use specified date format* (Bug)
* [CONFSERVER-55188](https://jira.atlassian.com/browse/CONFSERVER-55188) *Make the date format for the date picker "//" shortcut configurable*

Take care, and have a pleasant rest of your week.

Regards,

Shannon


author: Frank Schimmel
body: Thank you, Shannon, for the immediate response also here.

Regards

Frank


author: Craig Senior
body: A suggestion to Atlassian: Date format can be suggested by language, but needs an override to enable a site to implement a language-independent date standard, most notably ISO 8601.  

WordPress can do this; Google still cannot.


Tags: date
CSS override Status Macro all uppercase font
Asked by Kathryn Moye:

I would like to use text-transform: none CSS to override the all uppercase font used in the Status Macro (fancy lozenge that displays text in a colored box). When I include text-transform: lowercase, the font will show lowercase but text-transform: none has no effect. All uppercase seems hard to read. Thanks!


Answers:
author: Shannon S
body: Hi Kathryn,

I've tested this as well, and the only way you can change the text is to use 'lowercase'. It appears 'none', 'capitalize', and 'inherit' do not work with this particular macro do to the way the capitalization is being set.

Here is the code I ended up using myself which is likely the same one you determined to work:

```
.status-macro.aui-lozenge {
    text-transform: lowercase;
}
```

You can have a look at [CONFSERVER-28822](https://jira.atlassian.com/browse/CONFSERVER-28822) for explanation on why we went with the capitalized version of the macro.

Let us know if you have any questions.

Regards,

Shannon

comments: author: Kathryn Moye
body: Thanks for the reply! At least I'm not crazy. :)


author: Shannon S
body: No problem, Kathryn! I'm glad I could confirm that for you. :)

Regards,

Shannon


Tags: status-macro
Root Filesystem is full
Asked by Lokeswara:

We are using confluence server we can see that root file-system is full can you guys help me on this .

<br />

Filesystem Size Used Avail Use% Mounted on  
/dev/sda2 97G 86G 6.3G 94% /  
tmpfs 7.4G 0 7.4G 0% /dev/shm  
/dev/sdb1 254G 35G 208G 15% /atlassian  
/dev/sda5 138G 12G 120G 9% /atlassian/backup  
/dev/sda1 194M 67M 118M 37% /boot


Answers:
author: Nic Brough -Adaptavist-
body: No, it's about files that simply exist.

As you add files to a disk, it fills up, it's that simple. Once there's no space left, no more can be added, and most cannot be written to, because a write usually means adding data (even when it's a replace - the data is usually added, then the old data removed)

There are two ways to "fill" most types of Linux disks - by size of data and size of the index needed to find files.

Try running

df -hki

This will report on the size of your files AND your inodes. If either is full on a disk, it will tell you that the usage is 100%


author: Jobin Kuruvilla [Adaptavist]
body: Since it is an on-Premise instance, your server administrator will have to do the cleanup. Hard to know the files to be cleaned up without knowing what is in your folders.

comments: author: Lokeswara
body: these are the folders available   
total 121  
-rw-r--r-- 1 root root 1090 Jan 18 2016 1  
drwxr-xr-x 11 root root 4096 Nov 28 00:07 atlassian  
dr-xr-xr-x 2 root root 4096 Jun 20 12:25 bin  
dr-xr-xr-x 5 root root 1024 Jan 20 2017 boot  
drwxr-xr-x 2 root root 4096 Nov 23 2013 cgroup  
drwxr-xr-x 16 root root 3680 Jun 20 13:03 dev  
drwxr-xr-x 101 root root 12288 Nov 27 04:50 etc  
drwxr-xr-x 4 root root 4096 Jan 20 2017 home  
dr-xr-xr-x 11 root root 4096 May 21 2015 lib  
dr-xr-xr-x 9 root root 12288 Jun 20 12:25 lib64  
drwx------ 2 root root 16384 May 21 2015 lost+found  
drwxr-xr-x 2 root root 4096 Sep 23 2011 media  
drwxr-xr-x 2 root root 0 Jun 20 13:00 misc  
drwxr-xr-x 4 root root 4096 Jan 18 2016 mnt  
drwxr-xr-x 2 root root 4096 Jan 20 2017 mnt1  
drwxr-xr-x 2 root root 0 Jun 20 13:00 net  
drwxr-xr-x 3 root root 4096 May 21 2015 opt  
dr-xr-xr-x 170 root root 0 Jun 20 13:00 proc  
drwxr-xr-x 2 root root 4096 Jun 17 11:46 Restore  
dr-xr-x--- 10 root root 4096 Sep 12 04:10 root  
dr-xr-xr-x 2 root root 12288 Jun 20 12:25 sbin  
drwxr-xr-x 2 root root 4096 May 21 2015 selinux  
drwxr-xr-x 2 root root 4096 Sep 23 2011 srv  
drwxr-xr-x 13 root root 0 Jun 20 13:00 sys  
drwxrwxrwt 5 root root 4096 Dec 4 19:56 tmp  
drwxr-xr-x 14 root root 4096 Apr 10 2015 usr  
drwxr-xr-x 21 root root 4096 Jun 9 14:44 var  


author: Lokeswara
body: Do you need anything from my end let me know i will share


author: Jobin Kuruvilla [Adaptavist]
body: Sorry, I should have made it clear. You need to work with your sys admin to make space. I was suggesting that this is the wrong place for a request like this.


author: Lokeswara
body: I can understand that is there any open files will occupy root file system in confluence ?
Table of Contents Not Appearing
Asked by Jeremy Schrecengost:

We recently updated to 5.0.3 Confluence and I attempted to make a page with a Table of Contents today and I am not able to get any of the headings to appear.

Previously I would paste in a word document, clean up the formatting and adjust the levels in wiki markup (ex h5.) Then I would add a ToC.

The ToC is now blank.

I assume it is because the heading levels are wrong but not 100%.

Since there is no wiki-markup (or I would have to write it from scratch via insert) how would I adjust Heading Levels so they appear in my ToC?


Answers:
author: AnnWorley
body: I pasted some headings from Word into Confluence 5.0.3 and the TOC macro picked them up as headings. Here are the headings in Word, you can see the style is set to Heading 1:

![Screen Shot 2017-12-04 at 4.57.39 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/10396i4CB8B9916C23E60D/image-dimensions/244x185?v=v2 "Screen Shot 2017-12-04 at 4.57.39 PM.png")

Here is how it turned out in Confluence 5.0.3:

![Screen Shot 2017-12-04 at 4.59.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/10394i6E2A3080DE6584BB/image-dimensions/191x274?v=v2 "Screen Shot 2017-12-04 at 4.59.43 PM.png")

Since Confluence 5.0.3 has long [past end of life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) I tested with Confluence 6.5.x as well.

If the source text from Word is not styled as headings, you can choose the desired heading with your cursor and change it to a heading in the editor. That will make the TOC pick it up:

![Screen Shot 2017-12-04 at 5.05.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/10397i66504BFF5B5F9B4A/image-size/large?v=v2&px=999 "Screen Shot 2017-12-04 at 5.05.28 PM.png")
How to restore from database dump?
Asked by Gerald_Leung:

The documentation on how to restore from backup links to a page which makes no mention of restoring from backup.

<https://confluence.atlassian.com/doc/production-backup-strategy-38797389.html#ProductionBackupStrategy-HowdoIrestore>?

I am running tests with PostgreSQL on Confluence 6.5, I have several questions.

1. Does the database dump contain attachments?

2. What are the steps to restore a backup created with "pg_dump DB_NAME \> DB_DUMP_FILE"? Does Confluence need to be stopped?

Thanks!


Answers:
author: Shannon S
body: Hello Gerald,

[As of Confluence 5.5](https://confluence.atlassian.com/doc/confluence-5-5-upgrade-notes-435552950.html) your database will not contain your attachments.

When [backing up your Confluence Site for restore](https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html), we recommend creating an XML backup and also backing up your home folder.

If you only have the database backup, it is still possible to restore, but it will not likely contain any attachments unless you had Confluence prior to 5.5 and specifically requested that your attachments be stored in your database.

For more details see [Restoring data from other backups](https://confluence.atlassian.com/doc/restoring-data-from-other-backups-148627.html).

Lastly, when making changes to a database, I do recommend that you completely stop Confluence to avoid any issues.

Regards,

Shannon
In Confluence - Unable to delete a spreadsheet
Asked by DaveE7171:

In the child page, after clicking on the 3 dots and then on "Attachments", I see my spreadsheet listed. There is nothing to click on to delete the spreadsheet.


Answers:
author: Thomas Schlegel
body: Hi Dave,

I think, you don't have the permission to delete attachments. Have a look at the space administration (or ask a space admin to do that) if you have this permission:

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/10371i5B356D815943A91C/image-size/large?v=v2&px=999 "image.png")

If you are able to delete an attachment, there is a link to do that on the right side:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/10372iDA2D10FD0338B371/image-size/large?v=v2&px=999 "image.png")
Override notification email behavior
Asked by william:

In Confluence 4.x Server we were able to provide our own implementation of notificationsSender to do some custom manipulation of email notifications for watched spaces. Trying to d the same thing in confluence 6.2 I see the constructor for our implementation is being called but no other methods are called when a page is changed and we do receive the existing email. I have tried both including the implementation in a plugin and in the classes directory and get the same results. What am I missing or do email notifications just work differently in 6.2?


Answers:
author: Hasnae
body: Email notifications do indeed work differently in 6.x, at least that is the case for page updates.

Can you please point me to the documentation you have been using, so I make sure we amend it for new Confluence versions
CONFLUENCE does not start anymore - confluence.cfg.xml was destroyed
Asked by sarah nuppy:

My confluence server does not start anymore.  

Analysing revealed that confluence.cfg.xml has 3kB but is filled with zeros only, so it is an invalid config file.  

Is there a chance to get the system up again?  
Is there a chance to get the data back?  

This is extremely frustrating and causes doubts into using Atlassian products for me.


Answers:
author: Nic Brough -Adaptavist-
body: There is nothing in an Atlassian application that would destroy a file in that way. Something outside it has destroyed the file.

To recreate it, you should be able to install a new Confluence somewhere and pretty much copy the file out of the clean install, adjusting the handful of settings in it. Most are standard for any given class of install - standalone, development (SDK) and data-centre ones will differ a lot, but if your original install was built standalone, you can use one from another standalone and just hack the database settings.

However, whatever external process destroyed it could be affecting other parts of the installation, so you really need to find out what script or admin did the damage, so you can assess and prevent it.

comments: author: sarah nuppy
body: Thank you fo your constructive reply. Much effort, but promising.

Cetainly this is a bug or whatever you want to call it: <https://jira.atlassian.com/browse/CONFSERVER-9715>

No other process goes into the Atlassian directory, overwriting the config file with zeros - never ever.


author: Nic Brough -Adaptavist-
body: Are you telling me you are on Confluence 2? That bug does exist, I'd forgotten it, as it's so old. But, it just empties the file, it does not write 0s over it. Which is why I still think it's going to be an external thing.

Do you need a hand editing a copy of the config file?


author: sarah nuppy
body: Thank you Nic

I have no clue which Confluence I have. It does not start at all. Which file should I check to find out the version?

Is there any sample for the config file?

I had a straightforward installation with maybe some plugins that were not very important. Maybe with a template of a config I could get it running.

If you have hints on that, I would appreciate.


Tags: configuration
impossible to create a page content
Asked by GrummfyN:

Hello,

When we try to edit a new page we got this popup :

"This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin."

I don't see anything specific in the logs. thanks


Answers:
author: GrummfyN
body: thanks,

have a nice day


author: AnnWorley
body: I understand everything is working now.

The error you are reporting is associated with Collaborative editing, introduced in Confluence 6.x. If the issue comes up again, this guide may help you isolate or eliminate it:

[Unable to edit any pages in Confluence 6.x due to Collaborative Editing](https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html)


author: Shannon S
body: Hi,

Could you let us know the version of Confluence you are using, and if you're running behind a proxy or firewall?

Does this occurr with all pages, or only certain pages (in one space, maybe?)

You could also [generate a HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) while running the request, and it will help to understand what might be taking so long.

Shannon

comments: author: GrummfyN
body: yes there is a proxy \& a firewall.

well when I try to generate the HAR file, it has been working (probably an issue with the cache or something following the last upgrade