youngmon/atlassian-qna huggingface dataset:
Is it a problem that you cannot mouse over features on a program board to see feature name?
Asked by Danny Wright:

This is mainly during PI Planning. It seems like a hassle to need to click on features and open/close panes for each feature if you just want to do a quick scan of which Features are to be delivered in a particular sprint. This question assumes you are using the small view option for features.


Answers:
author: Rich Sparks
body: If you are using the small view, and you mouse over, the name of the feature appears in the lower left (as shown below.) Does that not work for you?

![Screen Shot 2022-04-05 at 6.59.38 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/191670i984A5AFDA5FDD72F/image-size/large?v=v2&px=999 "Screen Shot 2022-04-05 at 6.59.38 PM.png")

And if you're looking at the Normal View, the feature name does show. In my demo scenario below the team has way too much WIP, so the board is overwhelming. But if the team has a reasonable number of features, the view isn't so chaotic (nor is the PI plan!)

![Screen Shot 2022-04-05 at 6.57.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/191672iC8422D69975DD093/image-size/large?v=v2&px=999 "Screen Shot 2022-04-05 at 6.57.27 PM.png")


Tags: board
How are the Risk Total Exposure calculated in Risk & Impediment Reports under Release Train?
Asked by Mahesh Khande:

How are the Risk Total Exposure calculated?

We see Probability of Occurrence, Impact are all qualitative like High, medium,...while logging a Risk, But in the Risk \& Impediment report we get Total Exposure, Probability of Occurrence, Level Of Impact are given numeric value's. what are the formula used to derive these values?![Capture_RIskExposure.GIF](https://community.atlassian.com/t5/image/serverpage/image-id/191529i29AF90488AB0687D/image-size/large?v=v2&px=999 "Capture_RIskExposure.GIF")


Answers:
author: Christoph Piotrowski _catworkx_
body: I mentioned to keep you updated and want to follow up on this now: Atlassian is working on a fix to correct the calculations. All details can be found here:

<https://jira.atlassian.com/browse/JIRAALIGN-4113>


author: Christoph Piotrowski _catworkx_
body: Hello [@Mahesh Khande](/t5/user/viewprofilepage/user-id/4856665) , I have the same question and not a final answer here, but the following hints:

the values for probability and impact depend on the the respective entry at the select boxes of a risk. At the moment the values seem to be fixed to values as listed below (independent of any other constraint):

Occurrance

* Critical: 2%
* High: 1%
* Medium: 3%
* Low: 4%

(note, that "Critical" and "High" seem to be mixed up)

Impact

* Critical: 1
* High: 2
* Medium: 3
* Low: 4

The total exposure is the product of Occurance and Impact.

I already have asked the technical support team about this report - I keep you updated in case I get any further information before someone else has an answer here.
Ticket deleted from Jira but still showing in Jira Align
Asked by Vijay Uskamalla:

Hello, could you please help investigate/fix this issue

Reproducing:

1. Syncing a ticket from Jira to Jira Align
2. Delete the ticket in Jira
3. The Ticket in Jira Align still exists under same epic
4. Expected Behavior: the associated Jira Align story should also be delete automatically


Answers:
author: Jennelle Stearns
body: [@Vijay Uskamalla](/t5/user/viewprofilepage/user-id/4382824) Jira Align won't automatically delete the story unless you have the Delete Item Status configured under Admin - Jira Settings - Jira Setup. If you have this field configured, then when you delete in Jira, it will also permanently delete in Jira Align.

If you don't want it to immediately permanently delete in Jira Align, then this field is left blank, and you have to go to Admin - Jira Management - Jira Deleted Issues. You have to run this (I would recommend you don't run this during peak times since this is API intensive) and it will provide you a list of all the items that have been deleted in Jira, and then you can decide how you would like to handle it in Jira.

More info about Delete Item Status field: <https://help.jiraalign.com/hc/en-us/articles/115000088453>

More info about Jira Deleted Issues: <https://help.jiraalign.com/hc/en-us/articles/360018815534>

comments: author: Vijay Uskamalla
body: Hi [@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699)

We don't have the deleted status in our Jira instance and we are looking for a direct action to delete the Jira Align story from JA when it was permanently deleted from Jira.


author: Jennelle Stearns
body: [@Vijay Uskamalla](/t5/user/viewprofilepage/user-id/4382824) Then your option would be to go into Jira Align and go to Admin - \> Jira Management - \> Jira Deleted Issues and schedule to run it. Once it has finished running, you can select the items you would like to have deleted from Jira Align.


Tags: delete
Jira Align Forecasting
Asked by Katherine M. Walker:

Does anyone know of a way to get a report of the data showing on the Epic Forecast page? I would like to know how many of my Epics have estimates entered into the Program and/or Team field on the Epic Forecast Tab?

I have tried using the Program Forecast Page without much success.


Answers:
author: Christoph Piotrowski _catworkx_
body: Hi [@Katherine M. Walker](/t5/user/viewprofilepage/user-id/3669138) , I am not aware of another report that shows forecast data, but perhaps this hint will help getting a better view on estimated Epics:

after clicking the "filter" button at the upper right corner you can select the option "hide empty rows and columns". If you then click "filter results" all unestimated epics will be hidden from that list.

![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/189937i23ABEA737E2B1960/image-size/large?v=v2&px=999 "Unbenannt.PNG")


author: Barb
body: Where do you add a $ per Point in Jira Align so that it reflects in the Spend tab of the Epic?

comments: author: Christoph Piotrowski _catworkx_
body: HI [@Barb](/t5/user/viewprofilepage/user-id/4844029) , the answer is a bit complex, but I would like to give a starting point: cost per point values are derived at team and program level by Jira Align. A good starting point is inspecting the "Spend per point report". See also the help page here: <https://help.jiraalign.com/hc/en-us/articles/4403729937172-Spend-per-Point-Report>

Also this page is a very good reference: <https://help.jiraalign.com/hc/en-us/articles/360057846152-Financial-Values-and-Calculations>


Tags: forecast
Jira Align Sandbox
Asked by Philippe Gaumond:

Hi,

Is there a way to have a Jira Align Sandbox?


Answers:
author: Sam Tsubota
body: [@Philippe Gaumond](/t5/user/viewprofilepage/user-id/4797499) If you have Jira Align enterprise, you will have a test instance which is you can use as your sandbox.

comments: author: Marge
body: How can we get access to a JIRA Align sandbox?


author: Tom Lister
body: Hi

Is it possible, as a freelancer and community leader, to get access to an Align sandbox to get up to speed.


author: Mikael Sandberg
body: Hi [@Philippe Gaumond](/t5/user/viewprofilepage/user-id/4797499),

Welcome to Atlassian Community!

You can request a demo environment [here](https://www.atlassian.com/software/jira/align/demo).


author: Amit Anand
body: We have limited functionality in Jira Align Sandbox.


Tags: cloud
Jira Align automatically changed the state and assignee of user story
Asked by kammili tejraj:

Jira Align automatically changed the state and assignee of user story


Answers:
author: Heidi Hendry
body: Hi Kammili,  

In Jira Align Support we would start by looking at the Audit Logs of the Story, and if the Story is synchronised with Jira, also the Jira History of that Story.  

It's usually possible to determine the trigger from there.

Feel free to log a ticket with us over at <https://support.atlassian.com>

Looking forward to hearing from you!


author: Matt Magee
body: Hi Kammili, I want to recognize that you may have the perception that JA "automatically changed the state and assignee of a user story", but I know for a fact that it can't do that.

You see, there are several configuration items that impact how data is updated in Jira from Jira Align. There is even a setting that will preclude JA from making ANY updates to Jira.

However, if JA is incorrectly configured or, if the Jira Admin changes the Jira configuration, without notifying the Jira Align Admin, that can make it look like the scenario you posed above.

Jira Align requires specific permissions on certain fields in Jira, as well as both forward and reverse state mapping of Jira Align states to Jira workflow states.

If these configuration items are mismatched or permissions have changed such that (a) it blocks updates to previously writable fields or (b) the Jira Align connector logic can't resolve these workflow or field update changes, a rollback will occur on the Jira Align connector. This can result (a) reverting data to the previous state and assignee or (b) bouncing a Jira Align record to the JA "Pending Approval" state, if changes result in states that are unmapped/mis-mapped.
CSS code messing up the "Program Tracking" report in Jira align
Asked by Balthazar Lang:

Hello world.

First PI planning using Jira Align is just completed. Now that the PI planning is done and I want to start using reports like the "Program Tracking" I see that multiple "dependancies" are unreadable due to CSS/HTML becoming visible text rather than formatting the real content.

**Is this unique to me / us or something other programs are experiencing and have a workaround/fix for?**

example below

![Screenshot 2022-03-15 at 14.04.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/188204i5339A7C9D006A84D/image-size/large?v=v2&px=999 "Screenshot 2022-03-15 at 14.04.00.png")  

![Screenshot 2022-03-15 at 14.00.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/188203iD00129A6EDC58707/image-size/large?v=v2&px=999 "Screenshot 2022-03-15 at 14.00.46.png")

![Screenshot 2022-03-15 at 14.00.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/188205i74A3440067128F12/image-size/large?v=v2&px=999 "Screenshot 2022-03-15 at 14.00.27.png")


Answers:
author: Jacques van den Berg
body: [@Balthazar Lang](/t5/user/viewprofilepage/user-id/3614748) Thanks for reaching out to the community regarding this issue. Unfortunately this is a know issue that affects multiple users. A [confirmed defect](https://jira.atlassian.com/browse/JIRAALIGN-3914) has been logged by the support team. Please upvote this defect and add yourself as a watcher to get updates on this issue.

comments: author: Balthazar Lang
body: thanks for the link [@Jacques van den Berg](/t5/user/viewprofilepage/user-id/3793449) !


author: Balthazar Lang
body: hej [@Bj?rn Wiehe](/t5/user/viewprofilepage/user-id/4490359) I see that you have role here woho. Is this something you have seen before?


Tags: programme-management

report
How di I change the type of a custom field in Ideation Form?
Asked by Som Gollakota:

In Jira Align Ideation Module, I created a custom ideation form to which I added a few custom fields. They are of type Text field. Now that I think about it, they should've been of field type Open Text instead. But... I don't know how to change it because, the Field Type dropdown has disappeared now (I just see "Text field" in an un-editable text). Any help, please? Thank you!


Answers:
author: Enio Marques Junior
body: Hi Som, you will need to delete the field and recreate it with the correct type, as it's not possible to change a saved type. After adding a new one, make sure to click in the '+' sign before saving.

![idea.png](https://community.atlassian.com/t5/image/serverpage/image-id/188462i29CBCCE4316476C2/image-size/large?v=v2&px=999 "idea.png")

comments: author: Som Gollakota
body: [@Enio Marques Junior](/t5/user/viewprofilepage/user-id/4392623) Thank you for the response. That helped! I actually deleted the and recreated the form with new fields and correct data types, because I had to do that for all fields anyways.

It would be good to have the ability to change after creating, though :-).

Thank you!!


Tags: cloud

idea
Can we integrate scrum teams to a kanban board?
Asked by HimanshU PrasaD:

Can we create such a Kanban board where different teams can collaborate, and if we could identify the capacity of teams and efforts by them in a consolidated view ?


Answers:
author: Ste Wright
body: Hi [@HimanshU PrasaD](/t5/user/viewprofilepage/user-id/4785730)

Are you asking to have...

* A board per team and then...
* A board with all the teams' work on it?

The answer is sure, you can create additional boards via...

* **Server/DC:**Boards \> View All Boards \> Create Board
* **Cloud:**Search Bar (top-right) \> Boards \> Create Board

I'd be cautious though - boards are just filters, and editing/transitioning an issue on one board will impact all the others. Having multiple with the same information can sometimes cause confusion.

I'd also question the benefit of doing this - if each team is different, with different skills, capacity, etc - should they not be managed separately also?

Ste


Tags: kanban

scrum
How do I sign up for Training
Asked by Abdul Momeni:

How do I sign up for Training for Jira Align?


Answers:
author: Philipp Barry
body: Hi Abdul!  

Please reach out to your organizations Jira Align Owner. That person would be able to guide you to get the best training experience for your role and organization. Depending on the context, there are various options:  

* internal training program
* work together with a specialised solution partner: <https://www.atlassian.com/partners>
* work together with Atlassian University: <https://university.atlassian.com/>
* work together wit Atlassian Advisory Services  

Have a great day!  

Philipp


author: Shawn Kessler
body: Atlassian University offers this course:  
[Jira Align Program Essentials](https://university.atlassian.com/student/activity/817172-jira-align-program-essentials-course-description?sid=70aac6b1-8f38-44f3-9a4e-ddc7ccce1742&sid_i=0)

comments: author: Rodrigo Cortez
body: Check out this community article on this release:

<https://community.atlassian.com/t5/Training-Certification-articles/Get-Started-with-Jira-Align-Training/ba-p/1444744>


author: Matt Magee
body: Hi Abdul, an often underrated and overlooked resource that you have access to for free is the documentation!

<https://help.jiraalign.com/hc/en-us>

All the answers above are legit, but most people tend to overlook a really valuable resource. :)

M@


Tags: cloud
Multi year Roadmap in Jira Align
Asked by Syed Ali:

Does Jira Align supports 3-5 year Road Map to include executive OKRs and Business Initiatives, that are not IT enabled? What options do we have available in Jira Align. Is there any guide/video that I can refer?

Thanks


Answers:
author: Rich Sparks
body: You certainly can create 3 - 5 year roadmaps in Jira Align. And it can include Business Initiatives as well -- there's not a limit to the type of Initiatives you can track in Jira Align. The Roadmap doesn't have OKR's (though there are some views that allow you to group work by the objective that it is supporting.)

Take a look at this video from my colleague [@Sid Narang](/t5/user/viewprofilepage/user-id/4156317) that gives a brief explanation of how to build and use Roadmaps. <https://community.atlassian.com/t5/Jira-Align-articles/The-Power-of-Roadmaps-In-Jira-Align/ba-p/1743916>

You can also look at how you're doing with achieving your key results in your OKR's. There's a separate view in Jira Align focused on checking progress of OKR's. Sid also posted this short video in YouTube: <https://www.youtube.com/watch?v=WPNNpD68mH0>


Tags: cloud

objective-key-results

roadmap
What data is synced when integrating with Jira
Asked by Jeremy Upright:

We are exploring the use of Jira Align, but one question I am not able to find an answer to is what information is synced from Jira to Jira Align. I assume it is issue data, but I'm curious specifically what data elements are synced. Is it all system fields including Summary and Description? Are any custom fields synched? Any information would be helpful.


Answers:
author: Rich Sparks
body: Check out the Jira Integration guide which you can find here: <https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide>

Starting at page 4 you can see how the integration works. The guide includes which Jira issues are mapped to Jira Align and which attributes in Jira are synchronized.

And this page in Community explains many of the best practices we recommend when you're connecting Jira to Jira Align.   
<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>
More than 10 records per page?
Asked by peter:

On a Jira Align Epic page, my view is limited to 10 Epic records forcing me to use the Next button at the bottom of the page. How can I get more than 10 records per page?


Answers:
author: Derek Huether
body: [@peter](/t5/user/viewprofilepage/user-id/2986654) , try to navigate to your preferences and change the number of records displayed per screen.  

1. Click on your avatar in the upper left,   
2. Edit preferences  
3. Display 20 or 30 records per screen.  

![Screen Shot 2022-03-04 at 2.35.30 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186508iE12EE3D386611E82/image-size/large?v=v2&px=999 "Screen Shot 2022-03-04 at 2.35.30 PM.png")

Hope that helps!

Regard,

Derek

comments: author: peter
body: Noice!


author: Rich Sparks
body: Make sure to set "Show External ID's" to Yes while you're on the Preferences screen. That way, you can see the Jira IDs of the Features and Stories that are synchronized from Jira.


author: peter
body: OMG I have been looking for this for weeks! You guys need to shout this linkage from the roof tops!


Tags: cloud

page
Lean Analytics Module?
Asked by Marshall Guillory:

I came across a Lean Analytics module in Jira Align a few weeks ago. Now I'm trying to get back to it and can no longer find the module in the cloud version of align with my client. Please advise.


Answers:
author: Derek Huether
body: [@Marshall Guillory](/t5/user/viewprofilepage/user-id/4789044) , if you have ***Kanban Boards*** enabled in the left nav, navigate to a respective board and select ***Lean Analytics***. That's where you'll find those reports.

![Screen Shot 2022-03-04 at 9.30.38 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186460i82D30C4C851403F9/image-size/large?v=v2&px=999 "Screen Shot 2022-03-04 at 9.30.38 AM.png")

comments: author: Marshall Guillory
body: YES!!! That is it! Derek wins the internet today. TGIF. Thank you! I spent so much time in Align the past month it all gets blurry...


author: Marshall Guillory
body: FYI, it doesn't show up in Help searches... that would have been useful. :-)


author: Derek Huether
body: [@Marshall Guillory](/t5/user/viewprofilepage/user-id/4789044) can you confirm if it was in the Reports section?   

Reports \> Lean Management  

<br />

![Screen Shot 2022-03-03 at 6.36.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186367iA79E904E712B8419/image-dimensions/209x569?v=v2 "Screen Shot 2022-03-03 at 6.36.34 PM.png")

Regards,

Derek

comments: author: Marshall Guillory
body: IIRC, it was an option on a sub-menu, unlike the regular panel based report display. It popped open a modal window with a list of report options on the left side...


author: Marshall Guillory
body: and I recall it being titled, "Lean Analytics" ... I could be wrong. This is what I wrote in my report that day... haven't been able to find it since then.  

![Untitled.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/186368i1540DD56F72D31F8/image-size/large?v=v2&px=999 "Untitled.jpg")


author: Rae Gibbs
body: I'm not familiar with every report that we have, but I personally have not see one where it opens in a modal with a list of options to select from. I see "Flow Time" listed in your screenshot. It wasn't the Process Flow Cycle Time report, was it?

Also, a lot of the reports that are in the section where Derek referenced will also get nested in the various menus in the lefthand navigation. That is the Reports landing page.


author: Marshall Guillory
body: My goal is to find the metrics in Align and Jira that will support the six Flow Metrics from SAFe and the Flow Framework. Everything is spread-out so much its been a chore.


author: Derek Huether
body: Agreed, everything is spread out. What I did to make it "easier" was used [Jira Align plus Enterprise Insights and Tableau, to create all of the Flow Framework metrics](https://community.atlassian.com/t5/Jira-Align-articles/How-Jira-Align-Supports-Flow-Metrics/ba-p/1822789).   

See my linked Community Article for some specifics.


author: Marshall Guillory
body: Well, damn it this will make my report much easier. Thanks for not sending this to me three weeks ago! :-) j/k/a.


Tags: cloud

flow

metric
Are tags always assigned the same color, can they pre-populate already created tags just like labels
Asked by sachin gangam:

Hello All,  

I wanted to know if tags that are created in align are always assigned to same color? or how do the colors get assigned?  

And, can tags be prepopulated just like labels in Jira?  

Thanks,  
Sachin.


Answers:
author: Tom O'Connor
body: Currently TAGS in Jira Align are assigned a random color by TAG. The same TAG such as "API" would be the same color throughout the system, but you cannot assign or define tag colors. There was a bug some time ago where the same TAG could have random colors, but that was fixed in <https://help.jiraalign.com/hc/en-us/articles/360034247553-Release-Notes-for-10-52>

comments: author: Imig, David
body: What field determines the color assignment? If it's truly random, it would explain why several tags we've created to differentiate some things are the same color. How can we avoid that? It kind of defeats the purpose of using them for visual identification.


Tags: cloud
New OKR Experience - 'Score' Key Result Type Deprecated?
Asked by Amanda Mason:

Using the new OKR experience, I'm noticing the 'score' key result type is no longer available. In addition, any existing KRs of 'score' type do not show up under the new OKR experience.

Is this the intended behavior? What's the recommendation for handling legacy 'score' KRs?

On-prem v10.103.2


Answers:
author: Chase Nielson
body: Hey Amanda,

Thanks for the question, and super excited you are trying out the new OKR experience!

Regarding KR types, the 'score' KR option is still available in the new OKR experience. See screenshot.

Also, if you create a KR that is scored in the old experience, the KR itself and the score associated will carry forward to the new experience. What currently does not move between old and new experience is the associated "Score Description" adding context to a 0.1 - 1 score.

I am wondering if you are having a different issue. Happy to take a look. It would be helpful if you could show an image or video of the issue?

![Screenshot 2022-03-03 at 3.46.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186357i0507CC1B7607CB1C/image-size/large?v=v2&px=999 "Screenshot 2022-03-03 at 3.46.01 PM.png")

comments: author: Amanda Mason
body: Hi [@Chase Nielson](/t5/user/viewprofilepage/user-id/4701760) - please see attached screenshot.![Objectives.png](https://community.atlassian.com/t5/image/serverpage/image-id/186790iE72BB201E5085C1B/image-size/large?v=v2&px=999 "Objectives.png")


author: Amanda Mason
body: Is 'score' just renamed to 'decimal scale'?


author: Chase Nielson
body: Hey Amanda,

Thanks for the screen shot, super helpful.

Due to you being on-prem and v10.103 is why there is a difference in names. Essentially, 'decimal scale' is the same as 'score'. Once you are able to update to v10.104 - 'decimal scale' will update to 'score. Data will not be impacted.