sourcetree cannot open web browser after update to 3.3.4.3796
Asked by Razor164:

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/71762i26873B9CE34BF429/image-size/large?v=v2&px=999 "Screenshot_3.png")


Answers:
author: mrossmedgate
body: [@Razor164](/t5/user/viewprofilepage/user-id/1321893) What was the solution? I'm getting this error and have no idea why. Thanks.

comments: author: iddo-fontijn
body: Same as this issue, which has a workaround:

<https://community.atlassian.com/t5/Sourcetree-questions/Unable-to-Create-Pull-Request-Default-Browser-Empty/qaq-p/1213475>


author: Soma Dixon
body: <https://community.atlassian.com/t5/Sourcetree-questions/Unable-to-Create-Pull-Request-Default-Browser-Empty/qaq-p/1213475>

comments: author: grrinch
body: It's a different issue - the other one seems to have been resolved with the new version. This one did not.


author: Manuel
body: have the same problems, also terminal was not working.

you should check your logfile

On Windows, the SourceTree log file is located at `C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log`

After removing the project and new cloning the browser worked again....

comments: author: Lijun Wang
body: I still got error in the log and error below in the pic after recloning the repository.

```
ERROR [2019-11-25 10:46:04,682] [58] [Sourcetree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILED
System.IO.FileLoadException: Could not load file or assembly 'TimeZoneConverter, Version=2.3.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'TimeZoneConverter, Version=2.3.0.0, Culture=neutral, PublicKeyToken=null'
at Atlassian.AnalyticsService.Client.Converters.IanaTimezoneConverter.WriteJson(JsonWriter writer, Object value, JsonSerializer serializer)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeConvertable(JsonWriter writer, JsonConverter converter, Object value, JsonContract contract, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(JsonWriter jsonWriter, Object value, Type objectType)
at Newtonsoft.Json.JsonSerializer.SerializeInternal(JsonWriter jsonWriter, Object value, Type objectType)
at Newtonsoft.Json.JsonConvert.SerializeObjectInternal(Object value, Type type, JsonSerializer jsonSerializer)
at Sourcetree.Analytics.Emau.EMauSubmissionService.<SubmitBatch>d__62.MoveNext()
```

![source_tree_browser_error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/73999i85D6E3AE514BD2C6/image-size/large?v=v2&px=999 "source_tree_browser_error.PNG")

but I can see the switched branch in my IDE. Hope SourceTree team can fix the problem soon.


author: tony
body: Hmmm...No answer!

I see that Atlassian cares about customers...NOT!


author: Sarahi Velasco
body: 3.3.6 worked for me in windows.


author: Cara Diann
body: The only answer is to download and install 3.2.6. Anything else is a waste of time. Atlasian simply needs to fix this issue.

<https://www.sourcetreeapp.com/download-archives>


author: DylanAlloy
body: Lol Sourcetree is such garbage now.


author: Razor164
body: closed

comments: author: Ana Retamal
body: Hi [@Razor164](/t5/user/viewprofilepage/user-id/1321893) , seems like there're more users encountering the same issue as you did, would you mind sharing your solution with them?

I'm sure the Community would thank you!

Kind regards,

Ana


author: Cara Diann
body: The only answer is to download and install 3.2.6. Not other "fix" works.


Tags: browser