youngmon/atlassian-qna huggingface dataset:
Nice to have: Shortcut (Copy button) to Copy Description and acceptance criteria from a user story
Asked by Dhaval Bhatt:

As a QA person Description and Acceptance criteria of a user story is most important documentation for me. While creating test cases of test scenarios I often need them and for that It would be a good add-on feature to provide a copy button beside description and acceptance criteria so that in one click user can copy entire information. (Something like shown as below)

![Jira suggestion to have copy button.png](https://community.atlassian.com/t5/image/serverpage/image-id/258080i77CBC104BCDC8E01/image-size/large?v=v2&px=999 "Jira suggestion to have copy button.png")


Answers:
author: Bill Sheboy
body: Hi [@Dhaval Bhatt](/t5/user/viewprofilepage/user-id/5220272) -- Welcome to the Atlassian Community!

You seem to describe copying 2 different fields at once, which is not a built-in Jira feature.

Where do you want to "paste" these fields into? If it is to another Jira issue, what you could do is create an manually triggered automation rule which creates a new issue and copies over the fields you want.

Kind regards,  
Bill

comments: author: Dhaval Bhatt
body: Hi, This is not regarding only copying to another Jira issue but it is generic. I would like if I get copy button beside description field which will copy all the text from that field. Something like as shown below. This will perform action in one click.

![Jira suggestion to have copy button.png](https://community.atlassian.com/t5/image/serverpage/image-id/258079i8756A2E947D45E57/image-size/large?v=v2&px=999 "Jira suggestion to have copy button.png")


author: Bill Sheboy
body: If you do not plan to copy the text to somewhere else, why would you copy it? And so, why add a specific control for a specific field to copy the information and not use it?

The scenario you describe seems quite specific to handle an existing, generic, built-in behavior/feature of browsers and operating systems (i.e., copying text from anywhere on a page).

Perhaps if you explain the problem you are trying to solve, the community might offer suggestions. For example, are you trying to copy that text from the description field, under certain conditions, to somewhere else? If so, it is possible automation rules could help.


Tags: advanced-roadmaps
Advanced Roadmap - Excluded Releases keep getting added back if Issue sources is modified
Asked by Savitha Gurumoorthy:

Hi, Is there a way to prevent excluded releases from getting added back? If Issue source gets changed then it seems to clear excluded releases.

Also is there a suggestion to excluded all released versions from being pulled into the plan?


Answers:
author: Daniel Capizzi
body: Hi [@Savitha Gurumoorthy](/t5/user/viewprofilepage/user-id/5216390) - welcome to the Atlassian Community!

This is a known bug in the Server version of Advanced Roadmaps. There's a public bug tracking the issue here: <https://jira.atlassian.com/browse/JPOSERVER-4365>

The bug was patched in version 9.3.0, so if you're using a lower version your best bet will be to bump that.

Let me know if there's anything else I can clarify!

Cheers,

Daniel


Tags: advanced-roadmaps
Is there a way to create 'Epic' child issues on a 'Legend' ticket?
Asked by Breanna Williams:

Context:

* On company-managed project
* I am able link the legend + epic child issue within advanced road maps but cannot create the link within the actual Legend screen itself (
  * Btw -- this creation of a epic child issue would happen at a later time, it just seems more difficult than necessary to go create an epic via it's own workflow, then go to advanced road maps, then link


Answers:
author: Daniel Capizzi
body: Hi [@Breanna Williams](/t5/user/viewprofilepage/user-id/5143403),

The best way to do this in a single step outside of Advanced Roadmaps would be to populate the "Parent Link" field when you're creating your Epic.

You may need to configure this field to appear on your screen for the Epic issue type, but selecting your desired Legend in the "Parent Link" field will ensure that the relationship is created as the epic is created, and you won't have to link it in Advanced Roadmaps in a second step.

Cheers,

Daniel

comments: author: Breanna Williams
body: This is perfect. Thank you so much! [@Daniel Capizzi](/t5/user/viewprofilepage/user-id/4481232)


author: Daniel Capizzi
body: No worries at all!

As an aside, we're currently working on features to bring the full Advanced Roadmaps hierarchy into the core of Jira. You can read a bit about these changes here: <https://community.atlassian.com/t5/Jira-articles/Upcoming-Rename-epics-in-your-company-managed-projects/ba-p/1874726>

For your situation you may be interested in the "Updates to your Issue View" section. Essentially we're making it easier to parent issues on all hierarchy levels throughout Jira by consolidating the "Epic Link" and "Parent Link" field into a single global "Parent" field. These changes are due to roll out at the end of the year, so worth keeping an eye out for.


author: Walter Buggenhout
body: Hi [@Breanna Williams](/t5/user/viewprofilepage/user-id/5143403),

I understand that a *legend* is a custom issue type that you defined to be above Epics in the Advanced Roadmaps hierarchy.

As this is not part of Jira Software's default hierarchy, creating an epic as a child issue directly from your legend issue type is not supported in Jira (that hierarchy extension capability is only available in JSW Premium, as part of Advanced Roadmaps).

As a workaround, you can create an Epic below a Legend from the Advanced Roadmaps scope view, however. Select the desired legend there, hit the **...** button next to it and choose **Create Epic**.

![Screenshot 2023-05-11 at 08.44.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/256535iAF6690180ACC0312/image-dimensions/262x123?v=v2 "Screenshot 2023-05-11 at 08.44.47.png")

This way, the link will be made right away. Downside to this approach: you will need to go into the epic afterwards to add additional fields and you need to commit your changes to Jira before the Epic is actually visible to users in Jira Software.

Hope this helps!


Tags: advanced-roadmaps

cloud
Can't view an issue
Asked by Dr_ Kai Karin Baum:

Dear All,

I'm new and an external consultant. My problem with Jira is, that I can't view an issue I must work with.

Did I need a special access for that?

Thanks for help.

Kai


Answers:
author: Dominic Williamson
body: Hi Kai, it's likely related to your permissions. Details here <https://support.atlassian.com/jira-software-cloud/docs/how-do-jira-permissions-work/> and it would be best to contact your project admin to check your permissions for the issue you need to work with.

comments: author: Dr_ Kai Karin Baum
body: Thanks for help Dominic. I will talk with my project admin.


Tags: advanced-roadmaps
Jira Plans - Status Note Question
Asked by Mu Jin Kim:

In Jira Plans, i created a board to organize some of the projects my team is working on. The biggest takeaway for this board is to have weekly updates available in the timeline view. But when adding a status note update in one of the columns as free text, the text gets cut off after a few characters.

Does anyone have an alternate solution to see a block of text in the view?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/255397i8D8647C237408E4C/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Joseph Chung Yin
body: [@Mu Jin Kim](/t5/user/viewprofilepage/user-id/5211828) -

Welcome to the community. Having a single line text field display in the plan is not recommended in my opinion because the real-estate spaces are limited. The only thing I would can suggest is that if you hover over the value, then you can see the entire value, or you have to re-adjust other fields' column size to give more room for the text field.

Hope this makes sense and I know it may not be what you are looking for. However, I would also suggest you to contact Atlassian Support (<https://support.atlassian.com>) to raise a possible enhancement request (i.e <https://jira.atlassian.com/browse/JSWCLOUD-21296> - a request for allowing the ability to add multi-line custom field to the AR for Jira plan) or obtaining further support.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: advanced-roadmaps

cloud

jira-software-cloud
Sharing Target and Roadmap dates between plan and program
Asked by crystal_escalante_greensky_com:

Context: We have a routine each week where we manually sync target dates from our respective Plans, into "roadmap target dates" in a combined / enterprise Program view. Is there a way to simply automate the carryover of the "Target Dates" to "roadmap start/end dates"?


Answers:
author: Jean-Emmanuel BANQUEY
body: Hello,

Why not using the same fields in Plans and other usual Jira views ?  
I personally use "target start" and "target end" on plans and I added them on the regular issue view so it's clear for everyone and always in sync


Tags: advanced-roadmaps

server
Advanced Roadmaps plan be editable for all users
Asked by Stephen Cowden:

Hello, I recently setup an Advanced Roadmap for our JIRA projects but I'm the only one who can edit it. All other team members are getting the "Read Only" icon and cannot edit the plan. Is there a way to make the Roadmap plan accessible (Read/Write/Modify) to everyone?


Answers:
author: Stephen Cowden
body: Thank you for your help on this. I'll need to contact the JIRA Admin to help with this. How does the Advanced Roadmap User come into play. It looks like I'm unable to select that in the permissions field in the Roadmap plan Settings area.

comments: author: Curt Holley
body: Advanced Roadmap User is just a permission level. Probably the most popular one as it allows Create, View and Edit of plans.


author: BurakK
body: Go to the configuration (left side of the Timeline) then click permissions to add persons you want to have "Edit" access. If you don't have access to configuration/setup, please reach out Jira Admins. I'm sure they will help you. Hope it helps you. Have a nice day!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/257587i348045AB2CAD7240/image-size/large?v=v2&px=999 "image.png")


author: Curt Holley
body: Hi [@Stephen Cowden](/t5/user/viewprofilepage/user-id/16767)   
Yes, go to Plans/settings/Advanced Roadmaps permissions (If you can't get there, you'll need to discuss with your Jira Admin folk), from there you can configure which groups can do what.  
![ar1.png](https://community.atlassian.com/t5/image/serverpage/image-id/255148i6B8BAFDF0A652AA1/image-size/large?v=v2&px=999 "ar1.png")


Tags: advanced-roadmaps
Cannot remove Parent Link inconsistent with hierarchy
Asked by Jeff Davis:

Hello, Jira power users! I have an issue at the top of my hierarchy that a teammate cloned, but in doing so, somehow made it a child of that issue. So I have two issues, both at the top of the hierarchy. Parent Link for the cloned issue shows the other issue, with an error that reads "This link is inconsistent with your portfolio hierarchy." The problem I'm having is I cannot remove this incorrect Parent Link. Not from the Edit function in the issue view, as it doesn't show there, and not from bulk change.

From a permissions perspective, I'm a project lead, but the federal government people who own this Jira environment still have more perms than I do. They are not quick to respond to virtually anything. That being the case, is there something I can do to remove this parent link? Or should I just blow away this issue and create a new one?


Answers:
author: Jeff Davis
body: I fixed it myself by converting it to an epic, removing the parent link, and changing it back to an initiative. I can't believe I didn't think of that sooner.


author: Tim Eddelb?ttel
body: That's so stupid. Even with the Java APIs you're not able to remove the value...  

```
customField.removeValueFromIssueObject(issue)
```

```
customField.updateValue(null, issue, new ModifiedValue(customFieldValue, null), new DefaultIssueChangeHolder())
```

```
issue.setCustomFieldValue(customField, null)
issueManager.updateIssue(currentUser, issue, EventDispatchOption.DO_NOT_DISPATCH,false)
```

All result in...  

```
WARN [parent.ParentCustomFieldHelper]: Editability check for setting Portfolio parent link failed
```

To reproduce the issue... Move an issue with a parent link into an Initiative.


Tags: advanced-roadmaps

edit

hierarchy

parent

server
Cannot open a document attached to a card
Asked by J_ Gitelman:

I linked Google Drive. After linking a document to a Trello card, when I click the link, I get this message: There is no preview available for this attachment. Download.

File size is not an issue. I turned off popup blockers. The document does go to Downloads but I'd prefer open it directly from the card.

Any remedies out there?

Thx


Answers:
author: Austin
body: Hello,  

Thanks for reaching out about this Google Drive error. I tested this behavior but was unable to replicate the error you mentioned. To help isolate the issue, please confirm if you see the same error when attempting to preview the Google Drive attachments in this card: <https://trello.com/c/lmfbzXQ6/4-community>   

The files are public, but please make sure you're logged into Trello when viewing the card.

Thanks!


Tags: cloud

trello-cloud
Read the info, still can't figure out how to retrieve my Workspace/Board
Asked by Leonie Tame:

Hi all,

I'm the only owner of a workspace with various boards attached, as far as I know.

I used an email I've had for nearly 20 years when I set it up, can still access it, but can't see where the "request to access" messages are going. They're not coming to my email, that's for sure.

Can anyone confirm whether it's possible to retrieve a workspace without upgrading to Premium or another paid for service?

Best wishes,   
Leonie


Answers:
author: Austin
body: Hello.   

If you see the "request to access" option when attempting to access a board, it means the board admin email is different than the email you're using. Please log out and try logging into Trello using a different email address. I understand the email you're using is the same one you've had for 20 years. In these cases the original email used could have been a school or work email.

I apologize, but for privacy reasons, we cannot disclose the email address associated with a specific board. Please try using all emails you've used previously to access the boards. Once you're logged in you can then share the boards to your current email.   

I hope this helps. Please let us know if you have any questions!


Tags: cloud

trello-cloud
Hello I have a question about auto archiving a checklist card that is automated daily refresh
Asked by Gail Diamond:

I am trying to figure out the best way to do this. I currently have 2 daily checklists for my staff to go through as they take care of the animals here on my farm.

I would like to archive the lists each friday so that there is not a massive accumulation and not have to do this manually.

Any advice is appreciated.

Gail


Answers:
author: Rafael Dill
body: Hey Gail,

We have a document explaining in detail how to archive cards from a specific list here - <https://support.atlassian.com/trello/docs/archiving-cards-automatically/>

In this case, your staff would only need to move these cards to a specific list, and then the automation would archive them every Friday.

If that does not help, could you please detail how you want to have these cards archived?Should be only the ones with checklist items?


Tags: cloud

trello-cloud
Adding workspace member - says she is on another board and can't be added
Asked by Philip:

We are having trouble adding a new workspace member to our trello board. When I try, it says "This user is already a guest on a different board within this Workspace. Contact a Workspace admin to add them."

I am a workspace admin and she was taken off the other board that we were aware of that she is on. Any ideas why this problem is occuring?

Thanks,

Philip


Answers:
author: Rafael Dill
body: Hey Philip,

I've taken a quick look and you currently have 2 Workspaces on your end, one of them is Free and one is on Standard Plan.

When you try to invite a user who's a Single-board guest on a paid Workspace o a second board under that Workspace, the user will change from single to Multi-board guest, and becomes billable at the same rate as a Workspace member.

In this case, only the Admin can take that action since it directly affects your billing. Looking at the Standard Workspace here, I could see that you're not an admin, hence, you're receiving that message when trying to include the user on a second board.

In this case, please review which boards the user is a member of, and ask for the admin of that Workspace to change your status.  

You can check in detail what is a Multi-board guest here - <https://support.atlassian.com/trello/docs/multi-board-guests/>


Tags: cloud

trello-cloud
How to reset week start to monday ?
Asked by Pierre France:

Hello,

For some reasons, Trello calendar view is now displaying the week starting with "sunday". It was until then rightfully displaying "monday" as the start of the week and I would like it to revert back to it.

My Atlassian locale setting is France / French.

Any help appreciated, this is really annoying. Thanks.


Answers:
author: Alisson Sartor
body: Hello, Pierre!  

Welcome to the community.  

In Trello, the date format is determined by the language setting. For example, users who select English (US) or French (Canada) will see dates in the MM/DD/YYYY format.

If you'd like to use international date formatting while keeping the interface in English, you can switch your language setting from English (US) to English (UK).

Could you please confirm which language setting is currently selected in your Trello account?

To verify or change your language setting, visit your profile page at <https://trello.com/u/your/account>. Click on "Account details" and then "Change language." This will redirect you to your Atlassian account preferences, where you can adjust the language setting within Trello, thereby altering the date format.

For more detailed information, please visit the following link: [Turning on International Time/Date Formatting](https://support.atlassian.com/trello/docs/turning-on-international-timedate-formatting/).

Let me know if this brings up any new questions.

Best regards,  
Alisson  
Trello Team

comments: author: Pierre France
body: Thank you. Fortunately, date formats didn't have anything to do with starting weekday apparently. The bug reverted back today without me doing anything... I'm back with mondays.

(you can close this issue)


Tags: cloud

trello-cloud
Automation
Asked by Jan Dvo??k:

Hi,

I need to create the following automation, but I still can't get it to work because the option just isn't there. Here is the specific automation:

When any label is added to a card in list "...", for each card linked in the attachments, add the **same** label to the card.

I cannot choose the same label option, but I have to choose something specific, for example blue, which of course does not suit.

I would appreciate any advice.


Answers:
author: Theodoro Reato
body: Hi Jan,

I hope this message finds you well. I wanted to let you know that the action you're looking to automate doesn't currently exist. However, you can still achieve what you need by selecting the label you want to add to the card.

Let me know if you need any help with this process!


Tags: automation

cloud

trello-cloud
Is it possible to embed a video into a card?
Asked by SergSmir:

Is it possible to embed a video into a card?


Answers:
author: Michelle Le - DevSamurai
body: **Hi [@SergSmir](/t5/user/viewprofilepage/user-id/5584878)**,

Welcome to community!

As well as, Jira doesn't natively support embedding videos directly into cards (issues or tickets)

However, you can attach video files to Jira issues or include links to video content hosted on platforms like YouTube.

Regards,

**Michelle.**


Tags: cloud

trello-cloud
Can't add new workspace
Asked by Jan:

Hello since some days I cant add new workspaces for my projects.

If I click on add new there isnt the possibility to add a new workspace. Can it be cause one workspace (where I am a guest) has reached the maximum user?

Or what could be the reason?

![Bildschirmfoto 2024-09-05 um 09.35.48.png](/t5/image/serverpage/image-id/345701i1F6485BA3D121D85/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-09-05 um 09.35.48.png")


Answers:
author: Rasmus Wulff Jensen
body: The button was moved to the Top-right personal menu

![IMG_1313.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/345811i18440D83D36FC790/image-size/large?v=v2&px=999 "IMG_1313.jpeg")


Tags: cloud

trello-cloud

workspace
Trello tracking app for shipments wont all display the status on the exterior of the card
Asked by Jason Adams:

So I have been using the trello shipping trackin power up called Track Package by Shippo. It started working great but now the status doesnt show up on the exterior of the individual cards. At first we figured it was for pending shipments it doesnt show, but it does show pending shiipment for some but not for all. And the longer the card has a pending shipment the status disappears. I have tried logging out, restarting the webpage, and even removing and adding the shipping tracking number again. They all use the same shipping carrier USPS and its odd that some will show the status but some will not show pending.

Is there maybe a update or something I could do to correct this? I would be okay if no pending shipments showed up until they were shipped and then it changed to Transit... but the simple fact some show pending and some dont means there is something not quite right....

thanks in advance


Answers:
author: Theodoro Reato
body: Hi Jason,

Are you sure you're using Track Package by Shippo and not Track Package? Because we have a Power-Up named Track Package. However, if you're truly using the Track Package by Shippo you'll need to contact their support to have this solved.

The Power-Ups that integrate with third-party services are only connectors between those services, and in order to take advantage of these connectors, you'll need to have an account for the other service as well.

We do not have visibility into their system or training to support you in that matter, which is why we are only able to offer support for the Trello side of the integration.


Tags: cloud

trello-cloud
Not receiving email verification
Asked by Bob Caine:

I have tried multiple times to get my email verification for \<REMOVED FOR PRIVACY\> I had to use a different email here just to be able to ask the question. I can't contact support because it say I haven't verified my email.

How are you suppose to contact support about not receiving my email verification message when you email has to be verified to contact them? Maybe they don't want any new users.

How do I break out of this loop?

I have read in other posts that if the first email bounced for some reason, no more will be sent and support has to fix it on their end. But, I can't contact them without verifying my email.


Answers:
author: Alisson Sartor
body: Hello, Bob!  

I checked our mails and couldn't see any block, I sent you a new confirmation via email and a password reset that will also confirm your account., can you check to see if you received ti?  

Kind Regards  
Alisson  
Trello Team