youngmon/atlassian-qna huggingface dataset:
What does it mean when a group is marked "DEFAULT ACCESS GROUP"?
Asked by Peter Thorpe:

I can see that some groups in our confluence site are marked "DEFAULT ACCESS GROUP".  
I am curious about what making a group default access means, for that group. What effect does it have on the members of the group?

I can't find anything definitive online.


Answers:
author: Benjamin
body: Hi [@Peter Thorpe](/t5/user/viewprofilepage/user-id/4256612) ,

The default access group is basically the group that a user will added to by default for access to whichever product it has access to. If you look at the default access groups, each one is tied to a specific Atlassian product.

Here's a documentation on it:

<https://support.atlassian.com/user-management/docs/create-and-update-groups/>

Hope this helps.

-Ben


author: Peter Thorpe
body: Thanks very much for the response Ben,

I am trying to understand the difference between a group that is labelled as default and one that is not. Is it an important difference?

Kind regards

Peter

comments: author: Benjamin
body: There's only that one difference. Those with the default access are added as default to those groups once a user gets invite to use the products on the site. For example, if you invite a user to access the confluence app on your site, they will be added to the confluence-user group to gain access to the site.

Groups that don't use the labels are primarily use for permission within the app rather than product access. For example, adding group A to project A in Jira to be able to browse the project issue.

-Ben


Tags: cloud

confluence-cloud
We're Unable to Invite Users
Asked by Will Baltazar:

I've been attempting to add one particular user into Confluence Cloud for more than a month now. I have no trouble adding other users, just this one. Any suggestions? I receive the message below:

![Unable to Invite.png](https://community.atlassian.com/t5/image/serverpage/image-id/235478iA7627FF16439D3C3/image-size/large?v=v2&px=999 "Unable to Invite.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Will Baltazar](/t5/user/viewprofilepage/user-id/4160945) ,

please take a look to the following similar thread <https://community.atlassian.com/t5/Jira-Software-questions/Can-t-invite-a-new-user/qaq-p/2222818>

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
The Command to Import Word Documents is Gone
Asked by chris.grom:

Hello,

Has anyone else experienced this issue? Just today we noticed that the command "...\>Advanced Details\>Import Word Document" has been removed. We can no longer import Word documents directly. Is this intentional? Has anyone else experienced this issue? Thank you.

Note: This issue has been tested in Confluence Cloud using both Google and Microsoft Edge browsers.


Answers:
author: Danno
body: [@chris.grom](/t5/user/viewprofilepage/user-id/3965772) you probably would want to subscribe to this [Confluence Cloud Admins](https://community.atlassian.com/t5/Confluence-Cloud-Admins/gh-p/Confl_cloud).


author: Danno
body: I was more disappointed to find out that the import from One Drive choice was nothing more than just a different button for Word imports. I was hoping for .pdf at the least.

So, I'm guessing for those users complaining about the loss of the splitting feature you will all have to go out and buy (wait for?) an add-on.


author: Andy Gladstone
body: [@chris.grom](/t5/user/viewprofilepage/user-id/3965772) 100% intentional. A new process flow exists. You can read all about it here:

<https://community.atlassian.com/t5/Confluence-articles/Announcing-changes-to-Microsoft-Word-import-in-Confluence/ba-p/2204406>


author: chris.grom
body: Thanks [@Danno](/t5/user/viewprofilepage/user-id/1287831) :)


author: chris.grom
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)

Andy,

Hi. Thank you. That solved the problem. Do you know if there is thera a mailing list that I can subscribe to that announces changes like this?


Tags: cloud

confluence-cloud

import

word
Space PDF Export issues still continuing
Asked by AH:

I know that this was supposed to get enhanced/fixed, but is anyone else experiencing issues with this?

We have a two-day outage that's taking place to merge Confluence spaces this weekend. Our tech support and customer support need access to the documentation from a specific space for content. I've now wasted TWO FULL BUSINESS DAYS trying to blob together tiny little sections from a total of 1500 articles into PDF exports that the system can handle (the majority hit 50% and time out, or it sits and does nothing at 0% processed). I am so frustrated that I'm having to do this. For how much money the organization is spending on Confluence, the space Export should actually work. Don't even have the feature available for use if it doesn't work, please.  

Will Atlassian do a mass PDF export for me if I contact them?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@AH](/t5/user/viewprofilepage/user-id/4220201) ,

I'm sorry for your issue. BTW, ticket is still in progress <https://jira.atlassian.com/browse/CONFCLOUD-68559>

Currently Atlassian provided the following workaround :

### Workaround {#toc-hId-2001530483}

Perform a custom export with a minimal number of pages to reduce the number of attachments in the export file.

**Note**   
When trying the custom export, please export the Restricted pages separately, as these pages will not be added to the export

Hope this helps,

Fabio


Tags: cloud
Confluence link dialog hangs upon rendering breadcrumb
Asked by Thomas Wohlwend:

Hi

When I open the Link dialog (ctrl+k), search for a page and select an existing confluence page, the dialog hangs. It cannot render the breadcrumb. This is repeatable and occurs every time with certain pages, not with others.

I cannot determine which pages produce the problem. First, I thought it was only pages with special characters in the title. But that is not the problem. Then I thought it was pages with restrictions. But also there, the pattern is not consistent.

There are no errors generated in the log and the browser devtools do not show any error.

I'm stuck and don't know where to look.

I have one other strange behaviour since I upgraded to v7.13: every time I [@mention](/t5/user/viewprofilepage/user-id/732788) someone Confluence adds a garbage character "?" after the mention. I have no other issues on the site. Maybe there's a clue?

Any idea where to look next?

Running Confluence v7.13.7 on a Windows VM with Postgres 9.6

Many thanks for a quick answer, since this is very annoying for our users.


Answers:
author: Bastian Stehmann
body: Hi [@Thomas Wohlwend](/t5/user/viewprofilepage/user-id/3308409) ,

You could run the encoding test to make sure it's not a problem with that.

<https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html>

There was once an error in Confluence that the page titles were not saved correct in the database, the lower page title was not saved correct, which led to various problems.

If you have access to the database, you could check that the lower page title looks correct.

comments: author: Thomas Wohlwend
body: Hi [@Bastian Stehmann](/t5/user/viewprofilepage/user-id/1186496)

I ran the character encoding test and everything looks okay, see screenshot below.

I do have access to the database. Would you kindly provide a query that I can run to get the lower page titles?

Many thanks for your help.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/235645i40F1BF849F123003/image-size/large?v=v2&px=999 "image.png")


author: Bastian Stehmann
body: Hi [@Thomas Wohlwend](/t5/user/viewprofilepage/user-id/3308409) ,

I can't check the database currently, but I think it's the content table, you can check by content name, I think.

I should be able to check on Monday, if needed.


Tags: confluence-server

server
How can I change the default label that's added to pages upon creation?
Asked by Sierra:

Anytime someone creates a new page in our confluence space this kb-how-to label is added to the page, then automatically a "How-to articles" page is created...how do I stop this


Answers:
author: Nic Brough -Adaptavist-
body: This is likely to be being done by the template or blueprint people are using to create the pages. You should be able to change or remove it from the template.


Tags: cloud

confluence-cloud
On a table created, How do I move a row up or down in confluence
Asked by James Laine:

I have created a table on a page in confluence, on edit mode I am trying to move a row up or down, I try many ways it seems it does not allow to move a row up or down. Is there something that I am missing as I need to be able to prioritize my user stories


Answers:
author: Sherman Liu
body: Here's the feature that you can vote for <https://jira.atlassian.com/browse/CONFCLOUD-25847>

comments: author: Mykenna Cepek
body: Thanks [@Sherman Liu](/t5/user/viewprofilepage/user-id/5343292)!

This suggestion has over 1000 votes, so please add your vote. This one might actually catch the attention of Atlassian and get fixed!


author: Mykenna Cepek
body: It's been a year since I used the Cloud version (my current employer is on Data Center).

But last I knew, Confluence didn't have that feature. Bummer, right? There's probably an enhancement request we can vote for somewhere.

The workaround is to copy and paste rows, inserting new rows as needed. Lousy solution for your use case, I know.

I'm wondering why you're not just using a Board in Jira to rank your stories? That's exactly what Boards are for.


Tags: cloud
How to connect NAS Synology server/database to confluence and make links to files in database?
Asked by Ishaan Dev:

Hello,

We have two servers (one of which is a NAS by Synology and the other is also networked). I am wondering if there is a way to link files in these databases to confuence so people can click on them and navigate or open the file as long as they are on the correct network. Or perhaps the link provides a preview of the link.

Thanks.


Answers:
author: Johnathan
body: Hi Ishaan,

I run a Nas as well and have a similar issue, no integrations for synology surprisingly. I use 365 and have been reluctantly dragged kicking and screaming back into the cloud. The workaround I will be testing, will be connecting cloudsync to 365, and then using team connect to embed into confluence (<https://www.ikuteam.com/>). They totally rock by the way.

Like this you can:

* Map synology drives
* Sync onedrive,dropbox at others with your NAS
* Embed \& link folders and files into pages.

Would looooooove a DS file integration

Best,

Johnathan


Tags: cloud

confluence-cloud
Are the child pages of a publicly viewable page also public?
Asked by Tracy Chang:

If I activate the share via public link feature of a page, does the same access right apply to the child pages?


Answers:
author: Mikael Sandberg
body: Hi [@Tracy Chang](/t5/user/viewprofilepage/user-id/5125874),

Welcome to Atlassian Community!

No, the public link is only for the page that you enable it for, not its child pages. You would have to create individual links for any child pages if external users should have access to those too.


Tags: cloud

confluence-cloud
Any suggestions on how to set up wiki page to gather information for team events, birthdays, anniv?
Asked by Nancie Gari:

Would like a page to gather info much like a form. Any suggestions on a direction?

Thank you


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Nancie Gari](/t5/user/viewprofilepage/user-id/4308121)

Out of the box I don't think there is a way to capture information. You could use a 3rd party app like [Confiform](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=server&tab=overview) perhaps for that matter. Feel free to explore all other apps in the [marketplace](https://marketplace.atlassian.com/) to find a more suitable solution.


author: WW
body: Confluence pages have collaborative editing, so multiple people can edit the same page.

If you want it to look like a form, you could setup a table with what type of info you're gathering and have users fill it in. It doesn't have to get that fancy.

You could also use a Team Calendar to track events.


Tags: confiforms

confluence-server

server
How to create traceability between two confluence pages ?
Asked by AJAY DANDGE:

Hi,

Is there any way to create traceability between two separate confluence pages?


Answers:
author: Alexis Evans
body: What's the use case you're looking at? Are you wanting to have one page show the updates happening on another page?

If it's something like that, I feel like you could probably make calls to the Confluence REST API to do this.


Tags: cloud

confluence-cloud
can not change indexing language (greyed out)
Asked by Christian Schmidt:

Hi all, I want to change my indexing language but it is greyed out. In the blue box they say only sys admin could change indexing language and I should contact Atlassian support. But there is no way to contact them, so I am stuck. Any ideas?

![CleanShot 2023-01-19 at 19.03.26@2x.png](/t5/image/serverpage/image-id/235414iAF3707616D72D273/image-size/large?v=v2&px=999 "CleanShot 2023-01-19 at 19.03.26@2x.png")


Answers:
author: Trudy Claspill
body: Hello [@Christian Schmidt](/t5/user/viewprofilepage/user-id/5125815)

Welcome to the Atlassian community!

I have tagged your post so that the Atlassian Team will see it and help you.

comments: author: Christian Schmidt
body: super, thank you!


author: Shannon S
body: Hi Christian,

I created a support ticket for you now. We'll follow up in an email shortly.

To speed things along, visit the support ticket in the Customer Portal and please approve our site access. You can do that from the top right-hand corner of the ticket.

If you have trouble, reply to the ticket and let us know.

Take care,

Shannon \| Atlassian Community Support


author: Christian Schmidt
body: Hi Shannon,

is this the link to my ticket? <https://support.atlassian.com/requests/JST-838078>

I do not find an option in the top right-handed corner. But maybe that ist not the customer portal? It is not clear for me how to get there. Can you help me out with that?


author: Shannon S
body: Hi Christian,

It is; it should appear at the top where it says "Freeze Issue" for me:

![issue-request.png](https://community.atlassian.com/t5/image/serverpage/image-id/235806i5DF12048F8E0F507/image-dimensions/346x266?v=v2 "issue-request.png")

Did you receive Dolly's email to you? When you reply to her, please also let her know you can't approve site access, and she can help you from there.

I hope that helps!

Take care,

Shannon \| Atlassian Cloud Support


author: Christian Schmidt
body: Ok, had to figure out that the needed option is "approve data access" ?

I received Dolly's message also, so we are on a good way to solve this issue I think


Tags: atl-rvw

cloud

confluence-cloud

index

language
Page Include macro - disable automatic updates
Asked by Anna Freundt:

Hello,

My team recently transitioned to using Confluence and are learning how to best use it for our purposes. We are transitioning from using traditional Microsoft products to the digital realm. However, I'm trying to figure out a way to archive page content on a weekly basis, similar to how the save as function works in Microsoft.

In Confluence, this is easy enough with the copy feature. The issue I'm running into is with the use of some macros to keep the single source of truth - like the Excerpt Include and Include Page macros. If I copy a page with these macros, and make an edit to the excerpt, the copied page's content updates as well - which is not what I want. I'm looking to keep the copied page as a snapshot in time of the displayed content. Is it possible to prevent these macros from updating on copied, or specific pages, to keep a weekly progress record?

I noticed the recent addition of the Archive feature in Confluence Cloud. I have not used this feature to know if it would meet my purposes, but unfortunately, my team is using a server addition, and does not have this recent update. I had admin permissions within the Confluence space, but not for the site.


Answers:
author: Mirek
body: Hi [@Anna Freundt](/t5/user/viewprofilepage/user-id/5125745) ,

Maybe you can try to export page to a Word document and then import it back using Import Word Document that creates new page - it should work like a snapshot and in addition you would have a offline version of a page already that you can also store somewhere.

Hope it helps :)


Tags: cloud

confluence-server
Unable to rename a calendar
Asked by Rhian Beer:

I'm trying to rename a calendar but just get this error every time, any ideas?!

![calendar error.png](/t5/image/serverpage/image-id/235377i9492ED160E47363B/image-size/large?v=v2&px=999 "calendar error.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Rhian Beer](/t5/user/viewprofilepage/user-id/5125713) and welcome to the community,

Apart from the obvious error about the color, did you check the log files? What do they say?


Tags: calendar

confluence-server

server
Cannot connect to Atlassian account
Asked by Panagiotis Apostolellis:

Hi,

I'm trying to connect to my Atlassian account to access Confluence and keep getting an "Almost there" screen after multiple attempts on multiple browsers (see image). My colleagues do not have this issue, so it must be an account glitch. Any idea how I can troubleshoot this?

![](https://i.imgur.com/X6mgl5T.png)


Answers:
author: Panagiotis Apostolellis
body: I can't seem to delete this, so I'll answer my own question hoping it might help someone.

I tried to follow a link shared with me on a Slack workspace using a different email than the one used in my Atlassian account. Therefore, I think Confluence tried to access a page using a different account than the one the page was created under. The error message is rather misleading, so I wish Confluence could detect the issue and give me the proper warning (e.g., "there is no such site/page under this account").

I hope this helps someone.


Tags: cloud

confluence-cloud
Why can I not delete some spaces that I created?
Asked by Robert Reeves:

I am a new user to Confluence and am working on a project. I have created several spaces and was able to delete some but others will not delete. I can select delete and get the screen that says Delete Space but it just freezes. I wait a few minutes but it never changes. If I try to delete it again, I get an error that No task is progress.

How can I delete these spaces?

![Deletespace.png](/t5/image/serverpage/image-id/235365i53BE2A76435F0B39/image-size/large?v=v2&px=999 "Deletespace.png")

![NoLongRunningTask.png](/t5/image/serverpage/image-id/235366i6AAF631BDC8F29EC/image-size/large?v=v2&px=999 "NoLongRunningTask.png")


Answers:
author: Vamsi Kandala
body: Hi [@Robert Reeves](/t5/user/viewprofilepage/user-id/5125686)

Welcome to the community!

Did you search and check again for the space that you have deleted? Is it still coming up in the results?

Sometimes, there will be deadlocks in the processes if a space is deleted (particularly large spaces) and takes long time to complete the process.

Thanks,  
Vamsi


Tags: cloud

confluence-cloud
Team Calendar did not send reminder.
Asked by Brian Magurn (he/him):

We have a team calendar setup with event types and reminders turned on.

Everything appears to be configured correctly as per the documentation, but no one received a reminder.   

Email is configured correctly as we get other reminders, including the notification that we were added to the team calendar.

Is there any logging of email reminders so we can troubleshoot or figure out why this is not working?


Answers:
author: Alex Koxaras _Relational_
body: ?? [@Brian Magurn (he/him)](/t5/user/viewprofilepage/user-id/4619156)   

Logging unfortunately there isn't on confluence cloud. Since you are on a premium version of cloud, you can always raise a request to [Atlassian's support](https://support.atlassian.com/contact/) about this. If you do, and you find a solution about this, please post it here so as to help others with the same problem.


Tags: cloud

confluence-cloud
how do I move existing parent link to children display?
Asked by Jeannie:

how do I move existing parent link to another children display?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Jeannie](/t5/user/viewprofilepage/user-id/5125626) and welcome to the community,

To be fairly honest, I don't quite understand your requirement. Can you please explain it a bit more? The children display macro will create a list view of all the children under that parent. Which parent link you want to move and where exactly?


Tags: cloud

confluence-cloud
Creating Horizontal Navigational Item
Asked by bsigmund:

When we had the Confluence Server you'd insert an SP Navigational Item and it'd give you a box to insert the information into that you wanted to appear in that section (similar to what the SP Horizontal nav group macro looks like. But now the macro just looks like this:

![2023-01-19_06-45-13.jpg](/t5/image/serverpage/image-id/235343i770197090CB2F44E/image-size/large?v=v2&px=999 "2023-01-19_06-45-13.jpg")

And when I go into publish mode i can't see the nav group or the item. How do I insert a nav group and nav item in Cloud and add my content inside?


Answers:
author: Dave Mathijs
body: HI [@bsigmund](/t5/user/viewprofilepage/user-id/5125595) welcome to the Atlassian Community!

Were you using a third-party app in Confluence Server for this breakdown?

If yes, what is the name of the app?

If no, did you manage to achieve this simply with the **Section Macro**?

comments: author: bsigmund
body: I don't believe so and I have still have access to it if I just copy and paste from the old docs. But if the macro still exists in Cloud shouldnt it display the same as the Server? The nav group looks the same its just the item that doesnt have a space for content.

It used to look like this in edit mode:

![2021-11-03_14-29-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/235350i5414DE673115BFA0/image-size/large?v=v2&px=999 "2021-11-03_14-29-06.png")

Notice the item itself has the open box and I'm able to include the Multiexcerpt inside. These items are all inside the entire nav group. then across the top it looks like this:

![image2021-11-3_14-28-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/235351i7B55FCC66FFA0D31/image-size/large?v=v2&px=999 "image2021-11-3_14-28-28.png")

Like i said it will work if i copy and past the UI tabs that have a status of "Migrated from server" but it doesnt explain why I can still insert the Macro new without being able to make it function.


Tags: cloud

confluence-cloud
Unable to reorder pages as admin
Asked by Mark Simpson:

I setup our account and created all of our spaces. I am the admin and the space admin for all spaces. When I try to reorder pages on one of our spaces I keep getting the message that I don't have permission to do so. I read the article about needing to have Add and View permissions for that space. I have checked and have those permissions (I have all of them). Any idea why I am getting this message? And yes I am logged in as myself.


Answers:
author: Max Foerster - K15t
body: Hi [@Mark Simpson](/t5/user/viewprofilepage/user-id/5007556),

Can you please check that there are no page restrictions configured for the page? Can you edit it, for example?

Best, Max

comments: author: Mark Simpson
body: That was it thank you! We are using an signature tool that it automatically restricts edits once you send out the invites except for signing. I added my self w/the ability to edit and then was able to move it. Thank you!


author: Max Foerster - K15t
body: You're welcome! I'm happy that we were able to resolve this so quickly. :) Please consider accepting my answer, so your question is marked as resolved to the community.


Tags: cloud

confluence-cloud