youngmon/atlassian-qna huggingface dataset:
Confluence proxy for web access
Asked by Grant Carter Moore:

Hi ALL,

Please could I get some help? Please bear in mind I am by no means an expert on this subject so a dumbed down guide would be very helpful. I am trying to setup proxy server settings in Conflunece I believe this needs to be done on the JAVA side but Atlassian support cant help with this apparently its not supported as its JAVA.....

Anyway any help would be much appreciated.

Regards

Grant


Answers:
author: Nic Brough -Adaptavist-
body: A proxy sits between a server and a client, passing network traffic, and there are loads of reasons for using them. Your question, while totally understandable, actually doesn't tell us enough about what you're trying to do with the proxy. That will need clarifying before we can help you much!

So, are you:

* trying to set up a proxy server to serve up confluence stuff
* trying to reach a confluence behind a proxy
* trying to get confluence to talk to another system through a proxy

comments: author: Grant Carter Moore
body: Hi Nick,

Apologies. I would like Confluence to gain external internet access via our internal proxy server. This requirement has come to light as we would like to use the Twitter macro embedded into our site. Now our Confluence server does not have direct access to the internet, so the macro is currently not working.

Thank you for your time.

Kind Regards, Grant


author: Nic Brough -Adaptavist-
body: Ok, great. Sorry I had to ask for clarification, but I wasn't quite getting which one it was!

This isn't strictly a Confluence question, as Confluence is an "application" that runs within an application server. The application itself doesn't usually have any network access (unless it's network related software!) it relies on the application server to do all of the work. Confluence is almost always run on Tomcat, so we need to make Tomcat aware of the outgoing proxy.

Although Atlassian don't directly support it, they've documented it, and this generally works - <https://confluence.atlassian.com/doc/configuring-web-proxy-support-for-confluence-117068.html> - start with a run through that, and tell us if you get stuck or don't get what it's telling you.


author: Roman Kirilenko
body: According to [Oracle docs](https://docs.oracle.com/javase/8/docs/technotes/guides/net/proxies.html) you need to pass two parameters to your JVM:

```
-Dhttp.proxyHost=webcache.example.com -Dhttp.proxyPort=8080
```

Do you need to use authorization on the proxy side?


Tags: confluence-administration
If I chose to run Confluence as a service, should i also create a 'confluence' postgres user?
Asked by lemuel nabong:

> ```
> If you choose to run Confluence as a service:
> ```
>
> *
>
>   ```
>   The installer will create a dedicated user account,?confluence, that will run the service.
>   ```

I already have ubuntu user **lem** which owns **confluence** postgres database. Should I assign **confluence** database to **confluence** user to avoid permission errors? or is there a way to clone **confluence** priveleges to **lem**?


Answers:
author: Nic Brough -Adaptavist-
body: It's a good idea to have a dedicated user for the database for the application. You don't **need** to, but it makes a lot of sense to do it - you'll always know what the account is for and you can keep it simple and limit it to that one purpose.


Tags: confluence-administration
About licensing when migrate atlassian suite from Windows to Linux
Asked by tiendungitd:

Hi everyone,

Currently we are using old version Atlassian suite(jira, confluence, crowd, crucible) in Windows server, now we need to migrate all of them to Ubuntu server, also upgrade to latest version. So do I need to upgrade or change my licensing, does it take any charge?

Thanks you.


Answers:
author: tiendungitd
body: Nope, my db will move to another place, what should I do to deal with it?

comments: author: Stoiko Vasilev
body: Do you want to only migrate/upgrade your database or switch to completely another database (for example from MSSQL to MySQL)?


author: tiendungitd
body: I only want to migrate our db to another server, still using same db is mysql. My scenario is migrate all Atlassian suite from on-premise to aws cloud.


author: Roman Kirilenko
body: It's the simplest scenario. Please try the steps below on the test instances first:

* install Atlassian software on target VM's using the same old versions (use trial licenses if needed)
* spin up MySQL database instance
* stop all the applications on the target VM's
* replace home directories on the target VM's with home directories for each of Atlassian applications
* migrate additional settings for applications if you need (like a memory settings, SSL settings and so on)
* don't forget to apply chown/chmod after transferring files to make sure your applications can read/write their home directories on Ubuntu
* move your databases to your new MySQL server
* change database connection settings for applications according to your new DB's
* cross your fingers and start your new instances :smile:

Hope I didn't miss anything. Feel free to ask more questions if you need.


author: tiendungitd
body: Very detail, I will give it a try. Thank you. ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh")


author: tiendungitd
body: i did exactly what you said, but I got a small trouble after migrated, please feel free to have a look.

<https://answers.atlassian.com/questions/43348337>


author: Jim C.
body: > So do I need to upgrade or change my licensing, does it take any charge?

If your licenses have active [software maintenance](https://www.atlassian.com/licensing/purchase-licensing#softwaremaintenance) (access to software updates and technical support), then you can update to the [latest versions](https://www.atlassian.com/download)[of JIRA, Confluence, Crowd, and Crucible](https://www.atlassian.com/download) at no cost. If your license(s) are out of software maintenance, you'll want to [renew](https://www.atlassian.com/licensing/purchase-licensing#softwaremaintenance-6) the software maintenance (or if a Starter license, [purchase a new one](https://www.atlassian.com/licensing/starter#renewals-2)).


author: Roman Kirilenko
body: Hi!

You don't need to upgrade your licenses in general when moving your services. The main thing you should deal with is a database migration. If your database stays in place all the rest looks pretty easy.


Tags: confluence-administration

licence
Checkbox List
Asked by Rob:

Hi all,

Can someone please provide a working example of a Checkbox List. The macro states: "A checklist plugin Note: If a label is specified, it will be set after all checkboxes are checked and cleared if any checkbox is unchecked."

My question is, where are ALL the checkboxes defined and how do I link this back to the Checkbox List". I can't find any documentation or examples of this anywhere.

Thanks in advance.

Rob

The forum isn't letting me respond to you!?!

Hi Milo.

No. I'm sorry for the lack of detail. I think it is an add-on from Gumvillage. I've emailed them as well.

Thanks for the response.

Rob


Answers:
author: Milo Test
body: Are you talking about Comala Checklists?
Attachment Character '&' no longer allowed?
Asked by Robert Langford:

Hey all,

I've just found an issue with an email template attached to a Confluence page I uploaded this earlier this month, 07.09.2016 to be exact, and was able to download the attachment without error. This morning I was advised that the files were corrupt.

I had the attachment filename was "New Staff Details - BS\&T and Employee Administration - 07.09.2016.oft", when downloading the file I would get "New Staff Details - BS" downloaded. I've tested removing the \& character and this has fixed up this page however I'm worried that there are likely other disallowed characters or attachments with \& already in the name that I'm going to have to track down.

If this is due to a recent update are you aware of the issue and is it going to be fixed up?

EDIT: List of Characters that can be used for attachments needs updating:

<https://confluence.atlassian.com/jiracoreserver071/attaching-files-and-screenshots-to-issues-802172665.html>

Thanks,

Robert Langford


Answers:
author: Robert Langford
body: Anyone going to review this and at least acknowledge that this is an issue?


Tags: attachment

character

cloud

confluence-cloud
Moving wiki pages from one JIRA wiki to another JIRA wiki
Asked by DM:

Just cross-posting this from [stackoverlow](http://stackoverflow.com/questions/39762518/moving-wiki-pages-from-one-jira-wiki-to-another-jira-wiki) as I did not get any response there.

We have quite a few wiki pages in <http://wiki.jira.x-y.de/>. Now we are moving to a new wiki in <http://wiki.jira.a-b.com>.

Can someone suggest what is the best way to move wiki pages from the new one to the old one (along with all the images, attachments, etc)? Do we have to manually copy paste each page?


Answers:
author: Nic Brough -Adaptavist-
body: Much as rebranding "Confluence" as "JIRA Wiki" was something I enjoyed discussing with an Atlassian at last year's summit, they are two different applications.

As you talk about wiki and have used Confluence labels, I'm going to assume you mean Confluence, and your mention of JIRA isn't really relevant.

The best method depends on your data. If it's an odd page here and there, copy and paste may well be easiest. But...  

If you want to do **everything**, all spaces, users, etc, and you don't have anything in the current target system, then a backup and restore will be your best bet

<br />

If you want to take swathes of pages though, I would use a space export to take a whole space, then import that. If you've got pages from all over the place, you could move them into a dedicated space export, import it on the target and then move them into the required spaces after import as well.

comments: author: DM
body: You are right @Nic Brough \[Adaptavist\] . I meant Confluence. We want to move a space and current target is not empty. Then the last option Exporting Space via XML and Importing it in the required spaces on the target seems to be more viable for us.
Can I get task reminder to only work on specific pages with tasks?
Asked by pjones1013:

I believe the way that Task Reminder works is that if you create a task list anywhere on confluence, it will send an email reminder. Is there any way to make it send reminders for tasks on pages I specify?


Answers:
author: Roman Kirilenko
body: Hello Phillip,

You can try Handy Reminder macro from [Handy Macros](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.handy.macros/server/overview). It allows to configure each reminder [in a flexible manner](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Reminder+macro).
analytics for confluence cloud
Asked by Tom Fahey:

Is it possible to get additional analytics about usage from Confluence Cloud. Is it possible to generate reports on analytics?


Answers:
author: Tim
body: Hi Tom,

We've created an add-on that provides some great usage analytics in Confluence Cloud. It includes an overview of activity but also the details like who has viewed a particular page.

You can find more information here: [Analytics for Confluence Cloud](https://marketplace.atlassian.com/plugins/com.addonengine.analytics/cloud/overview)


author: Huiyi
body: Hi Tom and Vadim,

Check out our new plugin [GoogleAnalytics for Confluence Cloud](https://marketplace.atlassian.com/1216514). It's free at the moment.

* Page views
* Bounce Rate
* On Page Duration
* User Demographic
* search terms
* where your customer came from, eg. organic search or referal

Nearly all the data available from Google Analytics will be available to you.

Here is the [setup guide](https://wiki.resolution.de/x/LQOtBQ). You will need to have Tracking ID from Google. If you don't have it yet, there is a link in the guide, which will show you how to get it.


author: Vadim Babeshkin
body: Hello, I have possibly the same question.

We are going to use Confluence Cloud as a Knowledge base, so I do need several stats there such as:

* Total number of views
* bounce rate
* search requests

Is it possible in cloud version?

comments: author: Huiyi
body: Hi Vadim,

See my answer below. I hope this is helpful to you.

We were using Confluence Cloud as knowledge base and documentation site. I was annoyed that there was little analytics data available in Cloud and complaint to our technical team. These fabulous guys have managed to create a plugin for me to connect with google analytics.

In early March, we decided to publish the plugin on Atlassian Marketplace, because we saw that many people have the same challenges as we did. So give it a try and give us some feedback.


author: Robert Massaioli _Atlassian_
body: Analytics is a very all encompassing term. What exactly would you like to know? What statistics would you like to see?


Tags: cloud

confluence-cloud
Cant manage plugins - A long-running task has been initiated by another user
Asked by Fiona Newbold:

i have the message:

**A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update add-ons until this task has completed.**

how do i clear this?


Answers:
author: Unilog Technical Support
body: I am having the same issue, have you had any resolution yet?

comments: author: Dario B
body: Discussed in: <https://community.atlassian.com/t5/Confluence-questions/A-long-running-task-has-been-initiated-by-another-user/qaq-p/696553>


Tags: confluence-administration
Image links break and then work sproadically
Asked by Confluence Administrator:

Hi

We have a page on confluence. it has two images attached and inserted. Sometimes when the page is visited a broken image link icon is displayed for each image. Other times, the image renders completely fine. This is sporadic behaviour. Any ideas?


Answers:
author: Confluence Administrator
body: No rewrite proxy,

Pictures are stored on confluence

Happens on IE and chrome

Will try firebug, any other suggestions?

Thanks


author: Jonas Andersson
body: Sounds like a caching issue, which may or may not be client based. To troubleshoot it:

* are you using a rewrite-proxy in front of Confluence?
* are the pictures stored on confluence or are they externally linked from a internet-site?
* does it happen from all clients, or only one? If only one: clear cache and cookies, logout and login again.
* Try different browsers to see if it's isolated to the browser.
* Useing firefox addon firebug, go to the net tab, refresh the page and see if the load of the pictures is delayed somehow.  


Tags: cloud

confluence-cloud
How to migrate from the cloud version of confluence to the server version?
Asked by Bram van Es:

I would like to try confluence in a project but I may want to switch to the server edition later.

How do I migrate my cloud data to the server version?


Answers:
author: Nic Brough -Adaptavist-
body: Start with <https://confluence.atlassian.com/doc/migrate-from-confluence-cloud-to-server-298979321.html>

comments: author: Bram van Es
body: I would have accepted UTFS, thank you for the tolerance :wink:.


Tags: cloud

confluence-cloud
Categories remain in space filter, when no spaces use it?
Asked by Shainiel Deo:

Why do some categories remain in the list of categories to filter space on, when that category has no spaces linked to it?

I am an Atlassian Admin so should be able to see all spaces?

What is going on?


Answers:
author: Shainiel Deo
body: Found my own answer. There are spaces that I did not have permission to see.


Tags: confluence-administration
Import multiple word documents
Asked by John F. Jaymes:

I have thousands of pages of policy in Word format that I wish to import into an existing policy wiki running on Confluence. There are currently multiple manual editing tasks required to "fix" issues with the imported individual documents. Is there some way to automate the conversion process or customize it so that we don't have to spend thousands of hours manually correcting these issues?


Answers:
author: NabilB
body: [@John F. Jaymes](/t5/user/viewprofilepage/user-id/29897) I have a similar issue, were you able to find a solution?


author: Milo Test
body: Really, your best bet is to use Confluence's Import Word Document. You might have less to fix if you first make sure the docs are saved with XLS info (they end with .docx).

One trick we use is to create a page in Confluence, then use Export to Word and use that resulting doc as a Word template. This makes the import much more predictable.


Tags: confluence-administration
Starting automatically doesn't work.
Asked by James Golden:

I am trying to figure out, following [this](https://confluence.atlassian.com/doc/start-confluence-automatically-on-linux-183148.html)article why confluence does not start on startup. Any help would be appreciated.

I have verified the script, letter by letter. And there is not mistakes in the file. It just doesn't appear to execute. I can't find any record in the logs that it has run.

I did discover that the "upstart" log directory did not exist and when I tried to run initctl, the system stated that upstart was not installed. So I did install upstart, but that did not seem to make a difference either. There were also other .conf files in the proper directory (etc/init) like upstart was installed and working. It is kinda strange.

Any help would be appreciated.


Answers:
author: James Golden
body: I have discovered that "upstart" has not been supported since version 15 of Ubuntu server and that Confluence documentation is severly lacking in it's Linux instruction set. It is neither complete nor accurate. You will likely spend a lot of time doing your own research into it and starting from scratch once or twice.


Tags: confluence-administration
Issue with integration see error:
Asked by Evan Sinicin:

How do we fix this?

Screen Shot 2016-09-28 at 4.05.37 PM.png  
[](https://community.atlassian.com/t5/Confluence-questions/Issue-with-integration-see-error/qaq-p/188379?attachment-id=2604){#link_118652e5337817}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/31631/1/Screen%20Shot%202016-09-28%20at%203.34.16%20PM.png){#display_118652e5337817_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Issue-with-integration-see-error/qaq-p/188379?attachment-id=2605){#link_118652e5337817_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/31631/2/Screen%20Shot%202016-09-28%20at%204.13.03%20PM.png){#display_118652e5337817_2}  
[](https://community.atlassian.com/t5/Confluence-questions/Issue-with-integration-see-error/qaq-p/188379?attachment-id=2606){#link_118652e5337817_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/31631/3/Screen%20Shot%202016-09-28%20at%204.05.37%20PM.png){#display_118652e5337817_4}


Answers:
author: Evan Sinicin
body: \`\`\`  
jquery.min-1eaa50e....js:3 POST <https://www.flowdock.com/jari/confluence/cloud_pairings/> 422 (Unprocessable Entity)send @ jquery.min-1eaa50e....js:3ajax @ jquery.min-1eaa50e....js:3t.ajax @ main-2365ada....js:1t.sync @ main-2365ada....js:1sync @ main-2365ada....js:1save @ main-2365ada....js:1_createSource @ main-2365ada....js:1s @ main-2365ada....js:2executeDispatch @ main-2365ada....js:5a @ main-2365ada....js:2u @ main-2365ada....js:2l @ main-2365ada....js:2r @ main-2365ada....js:6processEventQueue @ main-2365ada....js:2r @ main-2365ada....js:4handleTopLevel @ main-2365ada....js:4i @ main-2365ada....js:4perform @ main-2365ada....js:5batchedUpdates @ main-2365ada....js:3i @ main-2365ada....js:5dispatchEvent @ main-2365ada....js:4  
\`\`\`


Tags: cloud

confluence-cloud
How to remove or add watchers to a SPACE?
Asked by Jesus Aguillon:

We have folks that have left the company and they are showing up as watchers of a SPACE. We'd like to remove them and add new users. How do we do that?

Thank you,


Answers:
author: Stephen Deutsch
body: Hi Jesus,

As of Confluence 5.10 you can add/remove space watchers directly in the interface.

For versions before 5.10, it is a little more difficult. I wrote a user macro that you can embed in a page which allows an administrator to remove space watches (and regular watches as well):

[https://bitbucket.org/stephendeutsch/confluence-user-macros/src/39c3a025dacc6b45abc0105f0b7a21a7375690b4/bulk%20remove%20watchers/remove%20watches%20for%20user.vm?at=master\&fileviewer=file-view-default](https://bitbucket.org/stephendeutsch/confluence-user-macros/src/39c3a025dacc6b45abc0105f0b7a21a7375690b4/bulk%20remove%20watchers/remove%20watches%20for%20user.vm?at=master&fileviewer=file-view-default)

When entering, you should set it to viewable only by system administrators (so as not to confuse normal users with an extra macro).


author: Rodney Hughes
body: Why do you need to remove them? Surely you just disable their total User account?

Adding new Watchers is in the hands of the Users - on the home page, or any page, they can click the \<\<Watch\>\> icon to select how they watch a space/page
Is there a way to embed an existing roadmap planner on another page?
Asked by Kevin Colbert:

*This question is in reference to Atlassian Documentation: [Roadmap Planner Macro](https://confluence.atlassian.com/pages/viewpage.action?pageId=704578202)*

Ask your question here...


Answers:
author: Milo Test
body: Yes. You can use either the Include Page or Include Excerpt macro.


Tags: advanced-roadmaps
Cannot access Zen branding designer
Asked by Stacy Gorman:

ou cannot change these settings while Zen Foundation is the active theme. Please use Zen's Brand Designer to control look-and-feel presentation.  

I did enable in the Admin settings, but I'm still not seeing the branding designer.


Answers:
author: TomC
body: I added the existing tags 'brikit' and 'zen' to your question in hopes that those following those topics can see your question.


Tags: brikit

confluence-administration

zen
Including external page in confluence
Asked by AbrahamA:

Hello

I have a page which uses bootstrap, css js etc, it is hosted on a webserver.

How can I include content of this page in confluence.

Please let me know.

Abe


Answers:
author: AbrahamA
body: I have added html macro and tried it, page is displaying but images are not ..

I read that I need to add the site to whitelist, added domain, stillimage does not render.


author: Milo Test
body: Have you tried iFrame?
User can not see dashboard
Asked by Julia Erdel:

Hi all,

my setting as an admin is that the homepage should be the dashboard. But the user dont get the dash if they log-in. They have a grey site (screenshot). What am I doing wrong?

image2016-9-28 19:1:54.png  
[](https://community.atlassian.com/t5/Confluence-questions/User-can-not-see-dashboard/qaq-p/185906?attachment-id=4869){#link_1186537a692107}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/31153/1/image2016-9-28%2019%3A1%3A54.png){#display_1186537a692107_0}


Answers:
author: Naz?m Melih O?han
body: Hi,

We had the same problem. After some examination, we found out that problem was about the web browsers which were being used by our teams. IT department had updated all of our web browsers without any notification. The update prevented browsers to display some elements running with javascript. Try to display your JIRA on some other web browser.

Best regards,

Nazim Melih O?han


author: Julia Erdel
body: Hi Mahendran,

I tried but i have no manage dashboard button anymore. There is a switch to old version dashboard button instead.


author: Mathiyalagan
body: Please make sure your dashboard have right permission to view it


Tags: confluence-administration

dashboard