youngmon/atlassian-qna huggingface dataset:
Automation triggered by clone creation
Asked by Kyle Whitton:

I have an existing rule setup in my main project that creates a clone of a request in another project. I am wanting to setup some automation rules in that secondary project that are triggered when the clone arrives. Is this possible?  

The option that I thought would work was running when an issue is created. This failed as the issue is cloned not created so the rule wasn't triggered when the clone arrives.


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Kyle Whitton](/t5/user/viewprofilepage/user-id/5576257) and welcome to the community!

It is indeed possible to trigger automation rules in the secondary project when a cloned issue is created. However, since the issue is cloned rather than created in the traditional sense, you'll need to adjust your automation rule to recognize this. One way to achieve this is by ensuring that your automation rule is set to trigger on issue creation and that it allows other rules to trigger it.

You also might find our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2794157) helpful, as it offers advanced cloning options that can be paired with automation rules for more complex workflows.

You can also trigger a Jira Automation on all issues cloned with Deep Clone via and Incoming Webhook, as described [here](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation#AutomationforJiraviaWorkflows-HowtoTriggeraJiraAutomationFromDeepClone(IncomingWebhook)?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2794157).

![jira-automation-webhook](https://community.atlassian.com/t5/image/serverpage/image-id/344589i5C4731F3A569FD0E/image-size/large?v=v2&px=999 "jira-automation-webhook")


author: John Funk
body: Hi Kyle - Welcome to the Atlassian Community!

Can you share the rule(s) that you have? Are you saying that the first rule does not fully execute and create the Clone as it should? If so, can you also whare the audit log for when it runs?


author: Mayur Jadhav
body: Hi [@Kyle Whitton](/t5/user/viewprofilepage/user-id/5576257) ,

Welcome to the Atlassian Community!!

As Second automation will be dependent on first automation result you need to select check mark the check box. Open the automation rule \>\> Rule Details and mark the checkbox (check to allow other rule action to trigger this rule). See the attached screenshot.

![Screenshot 2024-08-26 at 10.57.04?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343735i44D3BFF5EAA307A1/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 10.57.04?AM.png")

Regards,  
Mayur


Tags: automation

clone

cloud
How to restrict Global Permission from one particular Project In JIRA Software.
Asked by Durga prasad:

How to restrict Global Permission from one particular Project In JIRA Software.


Answers:
author: Shreeja J
body: Hello [@Durga prasad](/t5/user/viewprofilepage/user-id/5570906)

Global permissions in Jira Software apply to the entire instance and can't be restricted to specific projects. However, you can manage access within a particular project by using project roles and permission schemes.

Here's what you can do:

1. Create or modify a permission scheme: Customize a permission scheme that grants specific permissions to users or roles only for the project.
2. Assign roles within the project: Use project roles to control who can do what within the project. Assign users to roles that have the appropriate permissions.

Thanks,  
Shreeja J

comments: author: Shreeja J
body: Hello [@Durga prasad](/t5/user/viewprofilepage/user-id/5570906)

I wanted to check in to see if my previous reply was helpful or if there's anything else you need assistance with.  

Thanks,  
Shreeja J


Tags: cloud

jira-cloud
Why cant i add users in jira as JIRA Admin?
Asked by Venkata Subbarao Harish Nimasakavi:

![Capture.PNG](/t5/image/serverpage/image-id/343729iEA512139EE834011/image-size/large?v=v2&px=999 "Capture.PNG")

It is showing like this while i am adding users to jira. Please help me regarding this issues.


Answers:
author: Shreeja J
body: Hello [@Venkata Subbarao Harish Nimasakavi](/t5/user/viewprofilepage/user-id/3770871)   

The error message you're seeing indicates that the current Jira plan has reached its maximum number of allowed users. To add more users, you'll need to upgrade your Jira plan.

If you need help with the upgrade process or have any other questions, please let me know.

Thanks,  
Shreeja

comments: author: Venkata Subbarao Harish Nimasakavi
body: Thanks [@Shreeja J](/t5/user/viewprofilepage/user-id/5379623) my concern is can we add extra users in jira after billing is completed. Now in our organization the active users are 79 and billing is done for that 79 users , can we add new users now. Just to know how many users can we add in Standard plan.

Thanks,

Harish


author: Shreeja J
body: Hello [@Venkata Subbarao Harish Nimasakavi](/t5/user/viewprofilepage/user-id/3770871)

In the Jira Standard plan, the maximum number of users allowed is based on the tier you've selected during your subscription. Since your current billing is completed for 79 users, you would need to upgrade your plan to the next tier to add more users.

Thanks,  
Shreeja J

comments: author: Venkata Subbarao Harish Nimasakavi
body: Thanks [@Shreeja J](/t5/user/viewprofilepage/user-id/5349349)


author: Venkata Subbarao Harish Nimasakavi
body: Hello [@Shreeja J](/t5/user/viewprofilepage/user-id/5379623)

I need to clarify that if we remove some users from active users list, then is it possible to add new users in jira. Please help me on this with full clarification.

Thanks ,

Harish


author: Shreeja J
body: Hello [@Venkata Subbarao Harish Nimasakavi](/t5/user/viewprofilepage/user-id/3770871)

Yes, if you remove some users from the active users list, you will be able to add new users without needing to upgrade your plan. The total number of active users must remain within the limit of your current plan, which in your case is 79 users.

Here's how it works:

1. Remove Users: You can deactivate or remove users who are no longer needed.
2. Add New Users: Once users are removed and the total active user count is below your plan limit, you can add new users.

Please make sure to review the users you deactivate to avoid disrupting any ongoing work or access rights.

Let me know if you need any further assistance.

Thanks,  
Shreeja J


Tags: cloud

jira-cloud
Issue with access to Jira/Confluence in my organization and 2 step verification
Asked by Diana Bernal:

Hello Atlassian Support.

I work for an organization that has Atlassian products (Jira/Confluence).

I was able to access our Atlassian products with single sign on until recently I was asked for a password.

I setup a new password using the Atlassian recovery link, which I received in my company.

Then I tried to log in again with the new password. After providing the new password, I was asked to complete 2-step verification with a 6 digits code.

I have not setup an Authenticator for Atlassian, So I cannot get the code to pass the 2-step verification and access my account.

I contacted the Helpdesk team, and they have not been able to help.

I can I do?

Thanks,

Diana.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We need to know whether your account is managed account or un-managed account.

Please refer to this link if you are using un-managed user account : <https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/>


Tags: 2-factor-authentication

cloud

jira-cloud

user-management
Unable to Install Apps
Asked by Barry Neilson:

Hello all,

I have installed Jira - the trial license appears to have expired.

I was under the illusion that with less than 10 users the product was free and no limitations applied. However, attempting to install an app, I was advised to check payment details and license details. After some hunting, I found my Jira was on a standard license - up to 10 users... as expected. I have not entered payment details.... because this product is under review, and it would be a company expense (not a personal one).

So no support available - which wasn't available even when in trial period.

No payment detail yet agreed to or available

How can I install a 'free' Jira App?


Answers:
author: Andy Heinzer
body: Hi [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427)

It appears that your site was in a trial for Jira standard and these 2 other marketplace apps. When the trial expires, if there are no billing details on file, the products actually get deactivated instead of just being downgraded to a free plan. It looks like you had a previous support case to re-activate the site, and Jira is active at the moment, but the marketplace apps were not.

I created a new ticket to seek to reactivate these apps as well in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3125416>


author: Dexter de Vera
body: Hi [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427)

If your looking a way to change your subscription, you need do this:

Go to admin.atlassian.com - Billing tab - product name - under product name look for manage option - change the subscription to free plan.

Make sure your lincense is not morethan 10user for software and 3 user for service management.

Hope it helps,

Thank you

comments: author: Barry Neilson
body: Awesome. Thank you.


author: Barry Neilson
body: Unfortunately, I changed the subscription to free, but the issue still persists. I

I changed this to free plan and noted a requirement to enter billing information, but I am not the authorisor to do so on behalf on my company - being merely tasked to review Jira to determine how it might satisfy project requirements. I cannot provide billing information.

I tried this again this morning, but unfortunately, the add-in failed to install.


author: Dexter de Vera
body: I tagged Atlassian support team, hopping may help you on this.. thanks!


author: Barry Neilson
body: Thanks heaps.


Tags: cloud

jira-cloud
Jira Cloud for Google Sheet - not export all data that filtered
Asked by Dela Natalia Malau:

Hi,

Here the step I did to get the issue

1. Go to Filter

2. Create filter

3. Manage column, I added column QA and QA effort estimation

4. the result show value for QA and QA effort estimation  
![Capture.PNG](/t5/image/serverpage/image-id/343696i196D14023C079EF1/image-size/large?v=v2&px=999 "Capture.PNG")

5. Open to google sheet =\> Only few data from QA and QA effort estimation shown, not match with point 4.

![Capture 1.PNG](/t5/image/serverpage/image-id/343697i8A0FD20565F14C08/image-size/large?v=v2&px=999 "Capture 1.PNG")


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Dela Natalia Malau](/t5/user/viewprofilepage/user-id/5576092)

welcome to the community!

Were you able to resolve this issue?

When you say Open to google sheets - do I understand correctly that you did an export?


Tags: cloud

jira-cloud
Send Web Request - Method Errors
Asked by Michael Melton:

I am working on a workflow that will post to an API and am able to work with this API successfully with Bruno and other programs/languages.   

However, I can't seem to get this to work with Jira Send Web Request in workflow specifically. It is actually quite baffling the behavior...   

When I validate the rule with it set to 'POST', and sourcing a ticket that would trigger the flow, it works!   

![validation_success_when_post.PNG](/t5/image/serverpage/image-id/343705iF921D060C1344CF5/image-size/large?v=v2&px=999 "validation_success_when_post.PNG")

So then I go to trigger this workflow outside of the validation within the rule itself and I get the below error in the audit log:

![error_in_audit_log.PNG](/t5/image/serverpage/image-id/343706iDF6C75EEBDE6FDEA/image-size/large?v=v2&px=999 "error_in_audit_log.PNG")

<br />

So then I go back in the workflow and update the action from POST to PUT based on this message and change no other settings. Then when I go to validate I get an error that PUT isn't allowed, but to me this is expected because the API really expects a POST.

<br />

![validation_error_when_put.PNG](/t5/image/serverpage/image-id/343707iE70F795FAABCABDE/image-size/large?v=v2&px=999 "validation_error_when_put.PNG")

Has anyone experienced this behavior before?   

UPDATE:  

I notice if I replace the smart value I am trying to use and replace with a value it works fine. I have tried the smart value like this {{issue.fs_rm_ticket_id}} and {{issue.fs_rm_ticket_id.urlEncode}} and both fail with the same invalid method error.


Answers:
author: Franti?ek ?pa?ek _MoroSystems_
body: Hi,

could you please give use the rest of the API call you are trying to make? It seems its connected with the smart value you are trying to put there. Also, it would be good to know which API function you are trying to call (its not visible in the screenshots).

Best would be to add log action before the call is happening and put the whole URL address with the smart value there to see, what is called in reality.

Have a nice day.

comments: author: Michael Melton
body: Okay, so I did that and it is pulling the field in as empty which is odd, as it is getting assigned earlier in the workflow by copying from the parent.   

I changed this to {{issue.parent.fs_rm_ticket_id.urlEncode}} and this fixed the issue.   

My assumption is the workflow hasn't fully finished / saved by the time the POST occurs.  

Either way, using the log action helped, appreciate the tip!


Tags: cloud

jira-cloud
Issues are not visible on Kanban/Scrum after converting from business to software project on prem
Asked by Alex Shirokko:

We are in the process of migrating from the Jira data center to the cloud.

We have over 15 business projects on the prem and they all should be converted to software projects before migration, per Atlassian requirements. After project conversion, I created a Kanban board, checked all my permissions and... I do not see any issues neither on the board or in the backlog. I tried to create an issue in the converted project and still nothing is visible. Filters have been checked in case of some limitations.

If I go to the search or "issues" - I can see all issues and can work on them.

Further, I migrated this project to the cloud hoping to reconfigure it... but the same story - nothing is visible.

Can someone tell me what is the issue or possible cause?

Thank you in advance


Answers:
author: Trudy Claspill
body: Hello [@Alex Shirokko](/t5/user/viewprofilepage/user-id/4943441)

What is the filter used by the kanban board?

Does the kanban board include a subquery to exclude issues that have a released Fix Version value?

Have all the issue Status values been mapped to columns for the kanban board?

comments: author: Alex Shirokko
body: Hi Trudy,

1. I checked the filter and it doesn't create any blockage

2. The Kanban board does not have any subquery. I even tried to create my own board.

3. Statuse values have been mapped automatically during migration.

I have no idea why I cannot see any issues.

Thank you anyway for finding time


author: Trudy Claspill
body: Can you share with use screen images of what you see for

* the board
* the filter
* the status/column mapping
* an example issue you would expect to see on the board?


author: Alex Shirokko
body: Trudy... I have to visit a psychiatrist... I found the issue! It was as you said in the subquery of the original board. Thank you SO MUCH!


author: Trudy Claspill
body: I'm glad you found the cause.

If my answer helped you solve your issue, please consider clicking on the Accept Answer button to mark your Question as Solved.


Tags: business-project

cloud

jira-cloud

jira-data-center
Tem como um como s? o administrador ver a tarefa de todos e cada um ver a sua tarefa
Asked by R?mulo Freire Barros Couto:

Gostaria de como administrador eu conseguir ver a tarefas de todos e cada um ver sua


Answers:
author: Seon Shakespeare
body: Hi [@R?mulo Freire Barros Couto](/t5/user/viewprofilepage/user-id/5576130),

I used a translation tool to understand your question, so I hope I've interpreted it correctly!

Yes you can set up Jira so only the administrator sees all tasks, and each user only sees their own. You'd use **permission schemes** to control this.

However, keep in mind:

* **Less transparency:** It might be harder for your team to collaborate if they can't see each other's tasks
* **More admin work:** Managing this level of permissions can take time

You might consider other options, like using different issue types or custom fields, to balance security and transparency.

Hope this helps!


Tags: cloud

jira-cloud
Update domain adress mail
Asked by Kader Price:

Hello

i have multiple users in "user management" and i need to change the domain [@TEST](/t5/user/viewprofilepage/user-id/663).com to testy.com for +1000 users and i found a script python but don't worked

this is script pyhton

---------------------START SCRIPT-----------------------------------------

import requests  
import csv  
JIRA_URL = '<https://xxxxxxxxxxx.net>'  
JIRA_EMAIL = 'xxxxxxx@xxxxxx.com'  
JIRA_API_TOKEN = 'xxxxx-TOKEN-XXXXX'  
CSV_FILE = r'C:\\Users\\XXXXX\\Documents\\import-users.csv'

print("JE LIS LE FICHIER")  
OLD_DOMAIN = '@test.com'  
NEW_DOMAIN = '@testy.com'  
with open(CSV_FILE, newline='') as csvfile:  
reader = csv.DictReader(csvfile)  
for row in reader:  
old_email = row\['email'\] # Colonne de l'email existant dans le CSV  
if OLD_DOMAIN in old_email:  
new_email = old_email.replace(OLD_DOMAIN, NEW_DOMAIN)  
url = f"<https://xxxxxxx.net/rest/api/3/user?accountId=>{row\['account_id'\]}"  
payload = {  
"emailAddress": new_email  
}  
response = requests.put(url, json=payload, auth=(JIRA_EMAIL, JIRA_API_TOKEN))  
if response.status_code == 204:  
print(f"L'email de {old_email} a ?t? mis ? jour avec succ?s en {new_email}.")  
else:  
print(f"Erreur pour {old_email}: {response.status_code} - {response.text}")  
else:  
print(f"Aucune modification n?cessaire pour {old_email}.")  
------------------ END SCRIPT---------------------

have you another idea for i can do this ?

Thanks in advance


Answers:
author: Mohamed Benziane
body: I think this question is a duplicate. I let a question in your other thread, you can take a look at it.


Tags: cloud

jira-cloud
change domain mail in jira cloud
Asked by Kader Price:

Hello

i have multiple users in "user management" and i need to change the domain [@TEST](https://community.atlassian.com/t5/user/viewprofilepage/user-id/663).com to testy.com for +1000 users and i found a script python but don't worked

this is script pyhton

---------------------START SCRIPT-----------------------------------------

import requests  
import csv  
JIRA_URL = '[https://xxxxxxxxxxx.net](https://xxxxxxxxxxx.net/)'  
JIRA_EMAIL = 'xxxxxxx@xxxxxx.com'  
JIRA_API_TOKEN = 'xxxxx-TOKEN-XXXXX'  
CSV_FILE = r'C:\\Users\\XXXXX\\Documents\\import-users.csv'

print("JE LIS LE FICHIER")  
OLD_DOMAIN = '@test.com'  
NEW_DOMAIN = '@testy.com'  
with open(CSV_FILE, newline='') as csvfile:  
reader = csv.DictReader(csvfile)  
for row in reader:  
old_email = row\['email'\] # Colonne de l'email existant dans le CSV  
if OLD_DOMAIN in old_email:  
new_email = old_email.replace(OLD_DOMAIN, NEW_DOMAIN)  
url = f"<https://xxxxxxx.net/rest/api/3/user?accountId=>{row\['account_id'\]}"  
payload = {  
"emailAddress": new_email  
}  
response = requests.put(url, json=payload, auth=(JIRA_EMAIL, JIRA_API_TOKEN))  
if response.status_code == 204:  
print(f"L'email de {old_email} a ?t? mis ? jour avec succ?s en {new_email}.")  
else:  
print(f"Erreur pour {old_email}: {response.status_code} - {response.text}")  
else:  
print(f"Aucune modification n?cessaire pour {old_email}.")  
------------------ END SCRIPT---------------------

have you another idea for i can do this ?

Thanks in advance


Answers:
author: Mohamed Benziane
body: Hi,

do you have an error or the mail is not updated ?


Tags: cloud

jira-cloud
Limit to the number of issues displayed in JWM List?
Asked by Valerie Knapp:

Hello,

We have implemented some automation for a customer in a Jira Work Management project that creates a large number of Subtasks.

If you want to amend individual fields in the Subtasks, the easiest way to do this is through the List view. However, we have noted that even though, in the Board view, it seems that the correct number of Subtasks is created (263), that same number is not viewable in the List. I just counted manually and even including the option for "Show done items", we don't even see half of the issues, just 102 out of 263.

Has anyone else had this experience? Do you know how to make sure all of the Subtasks available are shown in the List view?

Thanks!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/233527i6296839D34B251AD/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/233528iE3BB7EFF6B7932B6/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)

I just tried something similar and there indeed seems to be some limit of issues to be shown in the list view. I'm not aware if and how this could be changed, but I'd expect this to be fixed at some point.

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to put this out there:

For an immediate solution, if you're open to apps from the Atlassian Marketplace, this would work fine with the app that my team is working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2234035).

JXL is a full-fledged list/spreadsheet view for your issues that allows viewing, inline-editing, sorting and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also supports issue hierarchies, as well as bulk editing via copy/paste - plus, it shows any number of issues in one list.

This is how this looks in action:

![subtasks.gif](https://community.atlassian.com/t5/image/serverpage/image-id/233603iDA34590D3B440FEB/image-size/large?v=v2&px=999 "subtasks.gif")

JXL integrates with your project sidebar, so many of our customers use it as an alternative and extension to the native Jira views. It's also worth noting that JXL works with and across any Jira project type - be it JWM, Jira Software, or Jira Service Management.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-work-management-cloud