youngmon/atlassian-qna huggingface dataset:
need support - have paid but still can edit on the Trello board
Asked by Belinda Eckley:

We have currently paid to upgrade 'Mayglothling Waste' - we still cannot see the boards?

please call to discuss - urgent!


Answers:
author: Caity
body: I believe I found your Workspace---it looks like it had a free trial which has since expired. The Workspace admin will need to upgrade the Workspace in order to edit the boards again.


author: Peter Van de Voorde
body: Hi [@Belinda Eckley](/t5/user/viewprofilepage/user-id/5504041) ,  

Welcome to the Atlassian Community, unfortunately we're an Atlassian User community and can't help you with these type of support questions.

<br />

Please create a ticket in the Trello support desk at the bottom of this page : <https://trello.com/contact#/>

Cheers,  
Peter
i closed a board accidently and i want reopen that card
Asked by Tina Adh:

the name of the card was ???


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello [@Tina Adh](/t5/user/viewprofilepage/user-id/5504024),

To reopen closed board, go to your "Boards" tab on your Trello home page, scroll to the bottom of the page, click "View all closed button". Then find your closed name board and click "Reopen" button next to it. Once you reopen board, you can access the card that was inside it.
Repeater Power Up Not Repeating
Asked by Samantha Rayburn:

I use the card repeater power up pretty extensively. Today it just didn't repeat any of the cards at all, and I can't find a way to contact support for this power up - can anyone assist? Thanks!


Answers:
author: Alex W
body: Hi [@Samantha Rayburn](/t5/user/viewprofilepage/user-id/5503896) - it looks like you're experiencing a known bug: <https://jira.atlassian.com/browse/TRELLO-342>

You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing!


author: Marcy McKenna
body: Same situation - repeat function is NOT repeating my cards. Please help as this is a REALLY important feature for my company.


author: Palazzo dei Mercanti
body: Hi, For Us is the same......we wait for solution, thanks


Tags: card-repeater

repeater
Can you authorize a Salesforce Sandbox in Trello using Salesforce Powerup?
Asked by Christopher Dodge:

I have been able to authorized and link our Salesforce production account with Trello. However, I would like to do this with the Salesforce sandbox first to do some testing. Is it possible to link the Salesforce sandbox to Trello. Whenever I enter my sandbox username and password it doesn't seem to work.

Thanks in advance.


Answers:
author: Josh_Unito
body: What kind of error message are you getting? Can you share a screenshot? It's possible your account in the sandbox doesn't have the same credentials/permissions as your prod account. You may need to ask a Salesforce admin in your organization.
How can you reassign the administrator if you dont have access to the email account anymore?
Asked by Angela Koulouris:

Our administrator has left the business and she has set up the boards/account for our team. She has not been from our business 2+years now and we are unable to get into the admin section of Trello.


Answers:
author: Danny Zuccaro
body: Hi Angela,

This [page](https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/) will give you an overview of all the options for updating an admin.

I hope this helps.
Erro no repetidor de cart?es
Asked by Guilherme Palma:

Ol?

Tenho um quadro p?blico e sempre usei a fun??o do Power Up do repetidor de cart?o.

Por?m ontem (21/05/2024) simplesmente parou de repetir os cart?es.

Ja tirei do quadro e coloquei de volta, apaguei todas as configura??es e ele simplesmente passa do hor?rio e n?o acrescenta na coluna que seria a definida.

Agora s?o 20:01 e ele ainda est? como pr?xima repeti??o no passado:

![Screenshot 2024-05-22 200220.png](/t5/image/serverpage/image-id/325464iB2BD5665692ECFAC/image-size/large?v=v2&px=999 "Screenshot 2024-05-22 200220.png")  
Alguem conseguiria me ajudar com esse caso?


Answers:
author: Lara
body: > **Translation:**  
> Hello I have a public board and I have always used the Power Up function on the card repeater. However, yesterday (05/21/2024) it simply stopped repeating the cards. I've already taken it off the board and put it back, deleted all the settings and it simply goes past the time and doesn't add it to the column that would be defined. It is now 20:01 and it is still as next repeat in the past:

Hi Guilherme,

Thanks for reaching out! So sorry for the trouble.

We did have an issue with the Card Repeater Power-Up and our engineers have already rolled that change back, so all should be back to normal.

If you're still having any trouble, please do feel free to respond and we'll be glad to help! You can also learn more about the outage on our Statuspage: <https://trello.status.atlassian.com/incidents/4gd6fhryhz55>

Don't hesitate to reach out if we can help with anything else, and have a great rest of your day.

All the best,

Lara  
The Trello Team


Tags: power-up
Can I convert different parts of a cards description in new cards?
Asked by Mason Stanley:

What I'm tryin to do is this. I email a card into Trello. The body of the email becomes the description of the new card. Can I pull information from that description and turn it into a card? EX:

12345.101A Test, TX 05.22.24

12345.102B Test, TX 05.22.24

If those 2 items were in the description, how to I convert them into cards?


Answers:
author: Beth French
body: Hi [@Mason Stanley](/t5/user/viewprofilepage/user-id/5503723) ,  

I'm a Product Manager on Trello.   

You could do the following:

1. Email to your board.
2. Open the card back and copy the lines of text you want to be individual cards.
3. Add a checklist to the card using the button in the right hand navigation.
4. Paste the lines you copied into the first checklist item. Trello will split the separate lines into their own individual checklist items.
5. Then you choose "Convert to card" on the checklist item menu.

![Screenshot 2024-05-28 at 2.42.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326456iD4A2AE76DC985033/image-size/large?v=v2&px=999 "Screenshot 2024-05-28 at 2.42.03?PM.png")

But this is a lot of steps.   

In the future, if we were to improve this feature, what would you like it to do instead? For example, would it be helpful if when you forwarded the email to your board, you could also provide some instructions like "separate out bulleted items into cards" and the result was a new card for every bulleted item. Would that be helpful? Also open to any other ideas on how this feature could work better for your use case.  

Cheers,  
Beth

comments: author: Mason Stanley
body: Yes! That would be perfect! Convert bullet points into new cards would be exactly what I need.


Tags: automation
Card Repeater Doesn?t Work
Asked by Guilherme Martins:

Since yesterday my Card Repeater power-up doesn?t work. It seems to not update que "next repetition" date, as the picture below shows. I tried to create new cards and schedules but it hasn?t worked.

Also, the cards which are not repeating are shown as "archived".

How can I fix this problem?![trello2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/325446i9ADEFC10D21D7E20/image-size/large?v=v2&px=999 "trello2.jpg")

*** ** * ** ***

![trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/325444i89A422C09FA28FE5/image-size/large?v=v2&px=999 "trello.jpg")


Answers:
author: Alex W
body: Hi [@Guilherme Martins](/t5/user/viewprofilepage/user-id/5503705) - it looks like you're experiencing a known bug: <https://jira.atlassian.com/browse/TRELLO-342>

You can use this bug ticket to track updates as to when this will be fixed. We're sorry for any inconvenience you're facing!


author: Jesse Brownstein
body: I see this is back from May. Has this been resolved? I plan to use this feature extensively across multiple boards.


author: Peter Downing
body: I am having the same problem. All my repeater cards have stopped working. They still appear to be configured to repeat however they just don't actually repeat. I tried to create a new repeating card on the same board. This does not repeat. I enabled "Card Repeater" on another board and created a repeating card. It does not repeat.

comments: author: Peter Downing
body: This was fixed in May 2024


author: Grace Kadlec
body: I also noticed this issue yesterday. I would love to have this fixed soon!
Email report of all cards in a column and include activity feed
Asked by David Freiberger:

I have an email report that I am creating a report in a variable with all cards in a 'working' column then emailing this to a distribution group. How can I include the latest activity or all of the activity feed for each card in this report? Looking through the butler variables I see {commenttext} but that looks like it's only in use when the comment is posted to the card.   

Example of what I'm looking for:

CardName  
-Activity Feed

CardName  
-Activity Feed


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@David Freiberger](/t5/user/viewprofilepage/user-id/5503687) it doesn't look like there's a variable for something like {lastcommenttext}.   

Maybe someone else has a better idea, but you could create a custom field to hold the most recent comment and create a butler rule to update this field with this information. You may also want to add the date the comment was posted. Then, in your report, you can just pull the text from this custom field.
Tengo mi suscripcion anual y me marca que no tenemos licencia
Asked by Jackelin Ya?ez Hdz:

Hace aproximadamente dos dias nos aparecio una ventana, en la cual nos decia la leyenda de: los tableros de este espacio de trabajo son actualmente de lectura.

Por lo cual no nos deja agregar mas usuarios, pero se nos hace muy raro ya que nosotros contamos con el licenciamiento de un a?o.


Answers:
author: Alicia
body: Hola [@Jackelin Ya?ez Hdz](/t5/user/viewprofilepage/user-id/5503696) !

Algunos cuestiones para concretar.

- la licencia seguro que la tienes para ese espacio de trabajo? Supongo que lo has tenido en cuenta, pero por si acaso.

- ?Cu?ndo te finaliza la licencia?

- Cuando pinchas en Miembros del espacio de trabajo, qu? n?mero de colaboradores te sale? (miembros+invitados)

Ya me cuentas

Alicia

comments: author: Jackelin Ya?ez Hdz
body: Hola [@Alicia](/t5/user/viewprofilepage/user-id/4216965)

La licencia que obtenemos es para el espacio de trabajo de Trello.

La licencia la compramos el 19/enero/2024 y la cancelaron el 19/Abril/2024 la subscripcion fue la premium por 119,99 USD.

Y cuando queremos agregar mas colaboradores, nos pide que actualicemos el plan ya que solo permite 10 usuarios en plan gratuito.


author: Alicia
body: [@Jackelin Ya?ez Hdz](/t5/user/viewprofilepage/user-id/5503696) s?lo tienes un espacio de trabajo?

Pagaste por un a?o entero? No entiendo bien que Trello te cancelara la subscripci?n a los 4 meses.

Cu?ntos miembros hay en el espacio de trabajo en el que cogisteis Premium? Y cu?ntos invitados?

Puedes mandarme alguna captura de pantalla si quieres por aqu?.

O me puedes contactar por mail si quieres enviar algo m?s concreto info@organizateconmigo.com o al whatsapp 966263003

Alicia


author: Jackelin Ya?ez Hdz
body: Asi es la cuenta que administra Trello, contiene 4 espacios/tableros de trabajo

Escogimos el premium porque el quipo de trabajo habia crecido a 12 usuarios pero actualmente solo quedamos 10 usuarios activos.

Enseguida le evio un mensaje via whatsapp


author: Jackelin Ya?ez Hdz
body: [@Alicia](/t5/user/viewprofilepage/user-id/4216965) Le voy a mandar un correo debido a que su numero no esta completo


author: Alicia
body: [@Jackelin Ya?ez Hdz](/t5/user/viewprofilepage/user-id/5503696) ok, disculpa, me ha faltado poner el prefijo espa?ol ? 0034966263003. Creo que ser?a as?. Pero por correo sin problema. ?
AWS SSM Automation Not Executing From OpsGenie Action
Asked by Justin.Beeman:

I've created an action channel connected to my AWS account that houses my SSM Documents. I've used the cloudformation script that it provides to create the IAM role that OpsGenie assumes to execute these actions. It has SystemManager, EC2, and ECS admin privileges currently just for testing purposes.

In that AWS account, I've created a custom Systems Manager document that is of type "Automation".

I've created a new OpsGenie action and I am able to select the custom document from the drop down list. Meaning the IAM role that was created is definitely allowing the OpsGenie AWS account assume that role to list my documents.

I've added that action to a test alert using both "{{action}}" and "action". I click on both to execute, they show up in the logs specific to that alert saying the action was successfully executed. However, when looking inside of AWS I do not see any logs saying that the custom document was executed.

Am I possibly adding the action to the alert wrong or are there any logs in AWS that I can specifically look for to troubleshoot this issue?


Answers:
author: Samir
body: Hi [@Justin.Beeman](/t5/user/viewprofilepage/user-id/4303979) !

It looks like you just created a ticket with support for troubleshooting this. We will continue to work with you via that ticket so that we can request access to your account to assist with troubleshooting!

Thanks,

Samir


Tags: cloud
Newbie question related to personal on-call schedule
Asked by awslabspl:

Need help

Wanted to try out OpsGenie. Currently have both Jira and BitBucket so - I thought - wont be any problem:: just click on OpsGenie icon, go through setup,and just use.

Done all that, now: when I go to: Settings \> Your on-call shedule I see sample schedule.

Now I need to change this.

====

OK: found how to set on-call time to my teams ( SDA / QA / ALL / Prod / any other we may have ), deleted everything there, added my own one(s) and thats working. At least graphically.

====

How to change on-call schedule for one particular user ( like myself ) without changing team on-call schedule?


Answers:
author: Nick H
body: Hi [@awslabspl](/t5/user/viewprofilepage/user-id/4282646) ,

When a user is added or removed from a rotation, that rotation will be rebuilt with the remaining users from the Starts on date of the rotation.

So, in some cases, this can cause an issue where the dates/times for users left in the schedule are shifted. To avoid this when editing a rotation, it's best to reset the Starts on date to reflect who should be on-call in the Final Schedule before saving the schedule. For example:

![schedcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/135058i989F954B3AC9DB0E/image-size/large?v=v2&px=999 "schedcomm1.jpg")![schedcomm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/135057i66D5CC3F98A11842/image-size/large?v=v2&px=999 "schedcomm2.jpg")![schedcomm3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/135059i68A26BA34D5DD328/image-size/large?v=v2&px=999 "schedcomm3.jpg")

Hope this helps! Let us know if you have any other questions.


Tags: cloud
Integra??o OpsGenie x ServiceNow - Tabela diferente da padr?o (Incidente)
Asked by Patrick Rajao Marques:

Ol?!

![BRs - Business Roles - OpsGenie x ServiceNow.png](https://community.atlassian.com/t5/image/serverpage/image-id/134265i103E4B523788C4C7/image-size/large?v=v2&px=999 "BRs - Business Roles - OpsGenie x ServiceNow.png")

Por padr?o, a integra??o do OpsGenie ocorre com a tabela de incidente.  
Possuo uma tabela customizada chamada incident_alert, e gostaria que os Alertas do OpsGenie chegassem quando eu abrisse um chamado nesta tabela, e n?o para abertura e incidentes que ? o padr?o.  
Alterei todas as Business Roles do OpsGenie, apontando para tabela incident_alert e coloquei os respectivos campos tamb?m desta tabela, por?m o alerta n?o est? sendo disparado.  
Existe algum tipo de apontamento na integra??o do OpsGenie x ServiceNow para tabela incidente que preciso alterar para tabela de incident_alert?  
Entendi que alterando apenas as BRs, eu abriria uma incident_alert e o alerta seria disparado, mas isso n?o ocorreu.

Por favor, preciso de ajuda.

Obrigado.

Patrick Raj?o


Answers:
author: Mark Campbell-Vincent
body: Hi [@Patrick Rajao Marques](/t5/user/viewprofilepage/user-id/4302737) -

Does your ServiceNow System logs show any insight on why this wasn't triggered? It may be best to check this first to get more information on the ServiceNow side.

We'd also be happy to take a look at your logs on the Opsgenie side, but reaching out to SNOW support may provide more detail on this as well.


Tags: cloud
OpsGenie x ServiceNow integration - Table different from standard (Incident)
Asked by Patrick Rajao Marques:

Hi!

![BRs - Business Roles - OpsGenie x ServiceNow.png](https://community.atlassian.com/t5/image/serverpage/image-id/134264i373885DBB2FC6256/image-size/large?v=v2&px=999 "BRs - Business Roles - OpsGenie x ServiceNow.png")

By default, OpsGenie integration occurs with the incident table.  
I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, and not for opening and incidents which is the default.  
I changed all the Business Roles of OpsGenie, pointing to the incident_alert table and put the respective fields in this table too, however the alert is not being triggered.  
Are there any notes on the integration of OpsGenie x ServiceNow for the incident table that I need to change to the incident_alert table?  
I understood that by changing only the BRs, I would open an incident_alert and the alert would be triggered, but that did not happen.

Please I need help.

Thanks.


Answers:
author: Ronnie Kingston
body: Hi Patrick,

It looks like this is a solution specific to your integration setup in Opsgenie. Can you please reach out to us on a separate ticket or via chat support please? We can look into this more specifically for you and help further.  
Ticket can be created at support.atlassian.com


Tags: cloud
I cannot see add team button.
Asked by Harun G?LE?:

Hello,  

I want to add multiple teams to my opsgenie product. But I cannot see that button. I am site admin in Jira. Which permissions must I have? It looks like I have user role in opsgenie settings page. Where I can change this if it is needed?

Regards,  
Harun


Answers:
author: Muhammad Zeeshan
body: Hey [@Harun G?LE?](/t5/user/viewprofilepage/user-id/4302305),

You can ask one of the users with Admin or Owner access to Opsgenie to allow you the similar Admin rights that they have so that you can add the Teams yourself.

Here is a doc that shows what each Opsgenie User Role has the rights for: <https://docs.opsgenie.com/docs/user-roles>


Tags: cloud
How can I remove Priority -5 (Informational) from the list of Priority values ?
Asked by zeeshan.khan:

My client only wants to have 4 values in their Priority list. How can I remove Priority -5 (Informational) from the list of Priority values ?


Answers:
author: Connor Eyles
body: Hey there! Unfortunately, these values are hardcoded into the product so we can't update that. If you require no alerts to be P5 and if an alert is accidentally set as P5 you can setup a global alert policy that will change any alert that is P5 to P4  

![Image 2021-03-11 at 3.16.39 pm](https://p-25foddj.b0.n0.cdn.getcloudapp.com/items/DOu270oX/6811d4e8-08ec-4c27-bef1-6b9bd92acf52.jpg?v=a8043d081e287acb4d70c5354fadabe3)

Thanks,  
Connor


Tags: priority
How to set incoming call integration in Opsgenie?
Asked by Chethan GR:

I've seen articles about incoming call integration with Opsgenie i.e creating alerts based on calls, so How to set incoming call integration in Opsgenie?

Currently I've essential plan and I don't see that option.


Answers:
author: Muhammad Zeeshan
body: Hey [@Chethan GR](/t5/user/viewprofilepage/user-id/1786412) ,

Incoming Call Integration feature is available for Standard and Enterprise Plans. Once you are subscribed to those you can navigate to the Global Integrations page via Settings \> Integration List \> Incoming Call.

For US and Canada numbers you can add the integration right away but for others you will need to reach out to the Opsgenie Support Team via <https://support.atlassian.com/opsgenie/> to get their help in adding those numbers.

BR,

comments: author: Chethan GR
body: Hi [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) ,

We are based in India, can we set this up in India?

Regards,

Chethan


author: Chethan GR
body: Hi [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) ,

I couldn't find the incoming call integration on the global integration page.

![Integration.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/134208i67BC5B0A8288A796/image-size/large?v=v2&px=999 "Integration.PNG")


author: Muhammad Zeeshan
body: Hey [@Chethan GR](/t5/user/viewprofilepage/user-id/1786412)

1. This functionality is not available for Indian numbers. However, you can set this up for your account for a number of a different nationality.

2. If your Opsgenie account is merged with the Jira Service Management subscription, this functionality is not available


author: Chethan GR
body: Hi [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) ,

Thanks for the clarification.

Regards,

Chethan


author: leo_tran
body: Hi, Under my Integrations, it has no "integration list" , only has "slack". I'm on a premium trial and in Australia

Is there incoming number that I can set up here in Australia ?

Regards,

Leo


Tags: cloud
Automatic incident creation from alert
Asked by Patrick Conant:

We have OpsGenie set up to generate an alert for incoming phone calls via the "Incoming Call" integration for a particular team. This is all working perfectly - the alert is created in the system and the call is routed to the right person.

Now we would like to automatically create an incident for each alert generated by an incoming call. We've defined a service for the team handling these calls, and we've create an Incident Rule on the service that says "IF for any received alert THEN create an incident with priority P1".

![Screen Shot 2021-03-05 at 10.26.14 AM.png](/t5/image/serverpage/image-id/133221i17DA2DE5486FFD96/image-size/large?v=v2&px=999 "Screen Shot 2021-03-05 at 10.26.14 AM.png")

I can't see any indication that the rule is ever evaluated. No incident is created, and there's no indication on the alert activity log that the rule was evaluated.

I'm sure that I am missing something simple - maybe I need to connect the Alert to the Service somehow? But poking around I haven't been able to figure out what the missing link is. Any ideas?


Answers:
author: Patrick Conant
body: From Atlassian Support:

in this case, even though the call is being routed to the correct team, the actual alert is not assigned to that team at the time it is created, which is what would be needed to trigger an incident rule. You can set this in the 'Advanced' settings of the incoming call integration:

[![jira-generated-image-static.png](https://community.atlassian.com/t5/image/serverpage/image-id/133683i19FB3C5C6404532E/image-size/large?v=v2&px=999 "jira-generated-image-static.png")](https://protect-us.mimecast.com/s/TU4YCJ6x60iBn5phv4-Ri?domain=getsupport.atlassian.com "advanced-integration.png")

Now, an alert created from the incoming call will be assigned to the team from the start, and will also trigger the incident rule and create an incident.


Tags: cloud