youngmon/atlassian-qna huggingface dataset:
[JIRA] TLS cipher suites are being deprecated by August 5, 2024
Asked by vinod_rathod:

Hi Team,

I received the below email from the Atlassian Team of TLS Cipher for 1.2, and we do not have configured default email Incoming server but we've Email Handler, does it impact TLS Cipher to Email Handler in the Cloud environment?

The deprecation may affect your email

Hi Vinod Rathod,

To meet the latest industry security standards for TLS and their associated ciphers, we're deprecating support for less secure and old cipher suites.

On August 5, 2024, some of the TLS cipher suites may no longer work and will affect incoming mail connections with 'Basic' authentication type.

If you see this error, "Remote host terminated the handshake", you may be affected.

This will not affect customers using OAuth access.

Check the supported TLS cipher suites

To avoid disrupting incoming emails after the deprecation, review your existing email server and incoming email configurations and make sure they use one of the supported TLS cipher suites.

Check which cipher suites your connected email accounts use

If you're using a hosted email service such as Gmail or Office 365, refer to the official website of your email service provider.

If you use your own email server, then the process may vary based on the email server software you're using.

You'll have to perform this check for every email account connected to your service project using Basic Authentication.

Need help?

If you have any questions or need more information, read our community post or contact our support team about "Cipher deprecation". Thanks, The Atlassian Team

Regards,

Vinod Rathod


Answers:
author: Marcos Milanesio
body: Hi [@vinod_rathod](/t5/user/viewprofilepage/user-id/5554875)

Look at this article:

<https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-and-Jira-Service/ba-p/2718998>

Regards,

MM


Tags: cloud

jira-work-management-cloud
Any ideas how to use Jira to manage Release support activities for a software?
Asked by Niru V:

Any ideas how a software team could use Jira to manage software Release support activities on Sprint board? We currently use create this Software Release Support as an user story and add a sub-task(eg Regression Testing, Document Creation.) And would like to re-use this ticket/issue type every sprint.


Answers:
author: Jack Brickey
body: Hi [@Niru V](/t5/user/viewprofilepage/user-id/5428536) , personally, I would not use sub tasks, but rather separate tasks and link them as relating to the primary issue. The reason for this is that it may be that all of those activities may not be achievable within the same sprint. However, if that is not the case for you, and you're confident that everything can and we'll be done within the same sprint in subtasks might be fine.


Tags: cloud

jira-cloud

jira-software-development
I change the Status to "Need Info". It automatically assigns it to Backlog
Asked by Kevin Paul:

I move a Ticket to "Need Info" Status.

Once I refresh, the Ticket is moved to "Backlog"

This only happens when I move tickets to "Need Info".

There are no Automations (or) Rules for this to be triggering.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338159i4977C615F47A2AA0/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338162i88F3F2AB34CF6F96/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Kevin Paul](/t5/user/viewprofilepage/user-id/5169605)

Based on the screen image you provided listing the Automations, this appears to be a Team Managed project and you appear to be a Project Administrator for the project. Is that correct?

In a Team Managed project there is a very limited number of actions you can execute after the transition completes (Post Functions), and transitioning the issue to another Status is not one of those.

Note that there could be another Automation Rule, a global Automation Rule, that may be affecting the issue. While viewing the issue expand the Automation Panel.

![Screenshot 2024-07-26 at 3.17.53?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338287iA6F3983E555A35D6/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 3.17.53?PM.png")

Then click on the Refresh button.

![Screenshot 2024-07-26 at 3.18.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338286i4B96B471BED82981/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 3.18.29?PM.png")

Do you then see any rules listed as having recently been executed?

![Screenshot 2024-07-26 at 3.20.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338288i1AA283F2D70E1567/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 3.20.01?PM.png")


author: John Funk
body: Hi Kevin,

Check the workflow and the post functions on the transition to Need Info

comments: author: Kevin Paul
body: Hi John,

The Workflow is Any Status -\> Need Info.

How do I check the Post Functions?


author: John Funk
body: Click the All line going to the status - that's the transition. That will popup some info on the right. There you will see Post functions.


author: Nicolas Grossi
body: [@Kevin Paul](/t5/user/viewprofilepage/user-id/5169605) Maybe there is some automation rule doing that ?

comments: author: Kevin Paul
body: I have checked the Automations and there are none which does this.

Also, it started happening suddenly.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338170i6130D4512EC51D80/image-size/large?v=v2&px=999 "image.png")
Creating an automation to replace text in an Issue Summary
Asked by Chris Haughey:

Most of our Issues for a particular have a specific set of characters that precedes the Summary detail (for example, ISNT: Web-Dev prelaunch activities). I want to replace ISNT with TKC for all Issues created for a specific Component (client). Can this be done through an automation? Seems like it could.

Thanks,

Cash


Answers:
author: Mikael Sandberg
body: Yes, this can be done with automation and [smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/). The smart value for replacing ISNT with TKC would look like this:

{{issue.summary.replace("ISNT", "TKC")}}


Tags: cloud

jira-software

jira-work-management-cloud
How can I get back Menu tabs for Attach, Create sub Task, Link, Add Web link ???
Asked by Sarah Orr:

These were recently all**tabs** at the top that we could quickly and efficiently click on to engage them. Now all of a sudden they are hidden under a + sign!??

I really would like to have these all back across the top of the screen. Its super inefficient and lots more moving and click of the mouse to get this done.


Answers:
author: Trudy Claspill
body: Hello [@Sarah Orr](/t5/user/viewprofilepage/user-id/5314946)

Welcome to the Atlassian community.

Ask your Jira Administrators to open a support case directly with Atlassian at <https://support.atlassian.com/contact/#/>

I recently saw that change in a site and asked my Atlassian contacts about it, since I didn't see anything in the [weekly blog posts](https://confluence.atlassian.com/cloud/blog/2024) or community announcements. The response I got was:
> it will only be enabled for 25% of our customers starting 15th July and the experiment will run for \~4 weeks. Mostly by mid Aug, we will close this experiment and customers will see the buttons directly on the details page.

Hopefully if you contact Atlassian support they can get the option reverted for you.

comments: author: Sarah Orr
body: thanks!!


Tags: cloud

jira-work-management-cloud
Como poder seleccionar de lista desplegable sprint
Asked by Director Ts:

Hola, intento desde el panel lista poder seleccionar desde lista desplegable el sprint pero no me permite hacerlo.

![Muestra.png](https://community.atlassian.com/t5/image/serverpage/image-id/337473iC45452DBCBEA1B73/image-size/large?v=v2&px=999 "Muestra.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I am unable to reproduce this issue on my instance. Are you able to select the sprint from "backlog" on the same board ?

![Screenshot 2024-07-24 at 12.42.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337517i919B35A5C838A258/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 12.42.57?PM.png")
"Preview unavailable" and when I click on it "Something went wrong".
Asked by Todd Mirkin:

There are 2 images that were placed in a Jira Ticket Field. They were viewable for everyone and then all of a sudden, when viewing the ticket, instead of showing the images it shows this:  
![Preview Unavailable for 2 of 2 images in a Ticket Field.png](/t5/image/serverpage/image-id/337332i48DE1A11C2C30E02/image-dimensions/263x426?v=v2 "Preview Unavailable for 2 of 2 images in a Ticket Field.png")

When I click on one of them it shows this:  
![Screenshot 2024-07-23 070128.png](/t5/image/serverpage/image-id/337334iC053F607202B04B2/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 070128.png")

What makes this even stranger to me is they don't appear in the attachments list. See image below (the .png showing is from the comments not the issue field:  
![The only attachment is from the comments not a Ticket Field.png](/t5/image/serverpage/image-id/337335i3FA90407280E5C83/image-size/large?v=v2&px=999 "The only attachment is from the comments not a Ticket Field.png")

Any suggestions for how to resolve this issue?

Thanks,

Todd


Answers:
author: Pablo Gamblin _ServiceRocket_
body: Hi Todd,

Hoping that this message finds you well. Perhaps it could be due to the images not directly attached to the issue. Please try the following solution:

* [Images not loading and displaying preview unavailable](https://confluence.atlassian.com/jirakb/images-not-loading-and-displaying-preview-unavailable-1409286300.html)

Hope this helps!


author: Arya Jayan
body: This is happening to me as well. The workaround seems to be editing the comments to add or replace the image again.


Tags: cloud

jira-work-management-cloud
I want to solve the duplication problem
Asked by Gustavo:

![Captura de tela 2024-07-23 162951.png](https://community.atlassian.com/t5/image/serverpage/image-id/337446i786D4378D14E92D6/image-size/large?v=v2&px=999 "Captura de tela 2024-07-23 162951.png")My project was created with the aim of creating internal maintenance calls in our transport company, so the reporter creates the call with the vehicle's license plate and selects the workshop where the maintenance will be carried out. So when they end up creating 2 calls sometimes to the same workshop, I wanted to know how I can resolve this automatically without having to notify them about the incident


Answers:
author: Mikael Sandberg
body: You can do this via automation and smart values. The smart value would be used to extract information like license plate and workshop, then use that as part of a lookup issues to see if it returns more than one, and if that is the case close the duplicate issues.

comments: author: Gustavo
body: and what would that look like, I did an automation based on this and was unsuccessful


author: Mikael Sandberg
body: It would look something like this:

![Screenshot 2024-07-24 at 8.17.08?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337686i1A6595AF73FBEF95/image-dimensions/318x506?v=v2 "Screenshot 2024-07-24 at 8.17.08?AM.png")

This example is looking for issues with the same summary and if the returned lookup issue size is greater than one it will close those other issues.


author: Gustavo
body: Perfect, I believe that today it is not possible to create a trigger to avoid the creation of an item if there is already another one (avoiding duplication), but however this way I already achieve something, I think I will create another status in the project with the name DUPLICATE to make it easier to deal with


author: Mikael Sandberg
body: Instead of using a separate status for duplicate you could use Resolution, that is what I use in the example automation above.


author: Gustavo
body: Hello, I saw that I was going to have some problems with the rule, so I needed an intelligent value for the WORKSHOP field, so that when it is EQUAL, in 24 hours and the summary is the same too, it executes, because today this is how the rule is it will cover old items, as the same vehicle will have several so-called
In my company the Done Status in the middle of the workflow, now that i would need to add two status
Asked by Elizabeth John:

Hi all,

This is the current workflow

To Do-in progress- review- done

Tickets in review are considered done when both dev and test are done.   

having to add release process that had integration testing i have added this new workflow

To Do- inprogress- code review- ready for QA- in Qa- ready for Integration- Done

Would anyone please be able to correct me if am wrong and confirm this would work

also there is no resolution for tickets in 'In Qa' as we cant put them to done status.   

thanks

elizabeth


Answers:
author: Mohamed Benziane
body: Hi,

Yes it should work. You should fill the resolution field only in the done status to mark the issue as finished.


Tags: cloud
Jira Service Desk - Can't add "Customer Request Type" to sub-task
Asked by Veronica Qu:

Hi experts! I have come across an issue that in the Jira Service Desk, when I create the sub-tasks, the "customer request type" can not be selected. It says "The request type set is not valid for this type of issue. This means customers will be unable to view all request details. To fix this, select a valid request type."

I'm confused about the "request type" it mentioned here and does anyone know the solution of this issue?


Answers:
author: Sreenivasaraju P
body: Hi [@Veronica Qu](/t5/user/viewprofilepage/user-id/5549962) ,

As per my knowledge , this feature is not available at present. There is an open suggestion with Atlassian. Please refer below link for the details.

<https://jira.atlassian.com/browse/JSDCLOUD-1422>

comments: author: Veronica Qu
body: Thank you so much Sreenivasaraju, especially the link provided!


author: Dave Mathijs
body: Hi [@Veronica Qu](/t5/user/viewprofilepage/user-id/5549962) welcome to the Atlassian Community!

Why would a subtask of - for example - a service request need to be visible to the customer?

It is a behind-the-scenes work for agents to complete the parent service request. The customer would only need to be informed once the service request is completed.

comments: author: Veronica Qu
body: Thank you Dave! Yes it makes sense! Thanks for your reply!
Project Management Reports
Asked by Srikant_Vijayendran:

Hi All,

From where can - I get the Project Management Reports from JIRA - such as Gantt Chart and Requirement Tracking Matrix.

Please guide.

Regards,  
Srikant


Answers:
author: Trudy Claspill
body: Hello [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195)

Jira provides a native gantt chart type of feature under the name Timeline.

<https://support.atlassian.com/jira-work-management/docs/what-is-the-timeline-view-and-how-do-i-use-it/>

<https://support.atlassian.com/jira-software-cloud/docs/create-manage-and-visualize-work-on-the-timeline/>

With regard to a Requirements Tracking Matrix, Jira doesn't provide a native, pre-built report for that. Getting that type of report would depend on how you defined your requirements and what about them you are trying to track.

Some reports can be found under the Reports option that shows in the left panel for Software projects with Agile boards.

![Screenshot 2024-07-19 at 10.07.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336753i0D17C910B7EF8777/image-dimensions/178x297?v=v2 "Screenshot 2024-07-19 at 10.07.18?AM.png")

For Jira Work Management (Business) projects there are the Summary and Reports tabs.

![Screenshot 2024-07-19 at 10.08.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336754iEAC60A92E5E4EAB4/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 at 10.08.44?AM.png")

You can also look at what is natively available as Gadgets to be added to Jira Dashboards.

<https://support.atlassian.com/jira-software-cloud/docs/work-with-dashboards-in-jira-cloud/>

comments: author: Srikant_Vijayendran
body: Thank you so much [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) !! This information helps.


author: Trudy Claspill
body: You're welcome!


Tags: cloud
Sub-Task didnt Sync - Error 500
Asked by Srikant_Vijayendran:

Hi All,

Need help!!

1. We had a team managed board in that we have one EPIC, 5 stories attached to it and two stories had 6 sub-tasks attached to each.

2. I created a new Company Managed Project and moved the EPIC and all the Child from Team Managed Project to the new Company Managed project.

3. Everything went well - when acknowledging, the system gave an error of 500.

**Result**:

1. EPIC moved successfully.

2. Stories moved successfully.

3. Sub-Task is absconding - Not in old project nor in new Project.

**Question**: How can I get the sub-task? Please guide it is urgent


Answers:
author: John Funk
body: Hi Srikant - Welcome to the Atlassian Community!

Try just doing a search in the search box to see if you can find it. Try using:

text \~ "some text"

Where are some text? Is some of the wording in your subtask
How to access the Project Settings for Projects (Service Project)
Asked by Steve P:

I cant see the Project Settings for Projects for the 1 of 2 of my Service Project. And that is the one that I did not create that I don't have access to.

The reason for me to access this Project (that I did not create, is that there are existing tickets that we have tracked in the past), I need to put my existing Help Center pages in confluence. I am able to do that in 2nd Project I created. Not the 1st one that is already existing.

Is that possible? or is it only the creator who can do that? I was also given access to to it. But for some reason, I can't see the Project Settings in the one I did not create.

Any help is big help. I humbly ask to point me to the right direction!


Answers:
author: Pramodh M
body: Hi [@Steve P](/t5/user/viewprofilepage/user-id/5455938)

You can internally reach out to either the Jira Admin or the person who created the project (In case of a team-managed project) and request admin access to the project.

Thanks

comments: author: Steve P
body: Hey [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

Can you tell me how the Jira Administrator who created the company-managed project grants access to team members? Although access is typically auto-approved, I would like to understand the process so that I can assist the administrator in granting me access.

Do you have any articles regarding this?

I tried to search it but not getting any on the help pages.


author: Pramodh M
body: [@Steve P](/t5/user/viewprofilepage/user-id/5455938)

The access is multiple levels

Application access - either the user access admin or an org admin will be able to provide the application access (You already have it as you can access projects)

Global permissions are system wide and are granted to groups of users.

Project level access - this is managed through permission schemes for each project

permission schemes can be shared across the projects.

Here is the document for the project permissions - <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions>

Hope this helps!

Thanks


Tags: cloud

jira-service-management

jira-work-management-cloud
Hello! Is it necessary for me to use Jira when I am only using Trello?
Asked by Kristina Rosenberg Mejlby:

I am only using Trello. Is it necessary for me to use also Jira? Sincerely Kristina.


Answers:
author: Pramodh M
body: [@Kristina Rosenberg Mejlby](/t5/user/viewprofilepage/user-id/5517833)

It boils down to what the requirements are. Here is an article to help you choose the right one

<https://www.atlassian.com/blog/project-management/trello-vs-jira>

Hope this helps

Thanks


author: Laura Campbell _Seibert Media_
body: No, you can use only Trello if that's what you want. Nothing in the Trello product requires also having Jira.


Tags: cloud

jira-work-management-cloud
download jira align forecast in excel
Asked by manish a:

how can i download the jira align forecast into an excel. I want to be able to analyse and create some pivots etc using the report.


Answers:
author: manish a

author: Ahmet Kilic _catworkx
body: Hi [@manish a](/t5/user/viewprofilepage/user-id/4541675) ,

there is "Capture" button on the top. See the screenshot below.

![Screenshot 2024-03-15 at 09.32.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/312289i93B77AE7924FD639/image-size/large?v=v2&px=999 "Screenshot 2024-03-15 at 09.32.56.png")

Basically, you may follow the steps below:

- Click on Capture

- Use Ctrl+P function or Command+P

I recommend you display only the required columns, otherwise, some of the columns will not be readable in the PDF downloaded.

I hope this helps.

Warm regards,

Ahmet

comments: author: manish a
body: thanks capture option is fine. but still need the data in an excel form. [@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529)
identify stories missed in original sprint plan
Asked by manish a:

during the sprint a some stories got removed from the sprint. is there a way in jira align to identify these stories. basically i want to know which are the stories committed when the sprint was started and were removed from the sprint during the sprint execution or before closing the sprint.


Answers:
author: Steve Sauser
body: Hello Manish and thank you for your question.

The short answer here is simply no, this level of detail is best served being obtained in the team level tools (in our case typically we see this as Jira).

While Jira Align does track concepts like Velocity, it is not meant to replace the functionality that exists in Jira to understand Sprint level metrics. Jira provides you detailed Sprint Reporting that will demonstrate the movement of Stories into and out of an Active Sprint (even changes in the point values of Stories that are part of that Sprint.
JA Anchor sprint and Jira Sprints different end dates when sprint starts on Monday
Asked by anagha.a.kulkarni:

Any guidelines when sprint starts on Monday?

When 2 weeks Anchor Sprints are created in JA for sprint starting on Monday, the end date is automatically generated as Friday for each sprint.

Whereas when I have created 2 weeks sprint in Jira the end date is automatically setup as Monday 12:00am

The working days in Jira are Monday to Friday, so I think it shouldn't actually matter as such if Sprint starts and ends on Monday 12:00am

I think what matters is "Jira sprint mapping buffer days", which probably need to change to 3days?

or should I make it custom in Jira and keep end date same as JA?

Sample screenshot to show JA anchor sprint

![Anchor sprint Screenshot 2024-03-11 153847.png](https://community.atlassian.com/t5/image/serverpage/image-id/311222i771F7764A6025A00/image-size/large?v=v2&px=999 "Anchor sprint Screenshot 2024-03-11 153847.png")

Sample screenshot to show Jira Sprint

![Screenshot 2024-03-11 153825.png](https://community.atlassian.com/t5/image/serverpage/image-id/311223iA89FA10973CD2FAE/image-size/large?v=v2&px=999 "Screenshot 2024-03-11 153825.png")


Answers:
author: Jamie Giantonio
body: [@anagha.a.kulkarni](/t5/user/viewprofilepage/user-id/5301277) There are a few ways to handle this. one as you mentioned is changing you sprint buffer days in Admin-Jira Settings. The other way- when creating the PI and the Anchor Sprints, you could manually go into the sync sprints tab, and after hitting *Create Anchors* to get the anchor sprints created, you could manually update the end dates of the anchor sprints and then hit the save button. This will change your anchor sprint end dates in Jira Align