youngmon/atlassian-qna huggingface dataset:
Confluence as Knowledge-System for Call Center?
Asked by Arnd R. Walendy:

Does somebody know a Company using Confluence as Knowledge-System for his Call Center?

The point is not what we wanna do or what we would like. The point is, that some of our internal customers like to know, wether Confluence is used by others as call-center-solution or not ;-)


Answers:
author: Giuliano C.
body: You might want to choose one of the options for a Call center:

<https://confluence.atlassian.com/doc/confluence-use-cases-283641068.html>

However, if you want to implement it for specific purposes, can you let us know a bit more on how you want ot use it? :smile:

Cheers,

Giu

comments: author: Nic Brough -Adaptavist-
body: I was going to say that I know of several places using Confluence for call-centre related stuff. As Giuliano says though, their exact usage may not be what you need, so it would be better for you to describe what \*you\* would like from it and see what we can help you with!


author: Guilherme V.
body: You can check the current Atlassian's customers in the following link:

[https://www.atlassian.com/customers/?page=3\&sortParam=date_created%20desc\&productsUsed=Confluence](https://www.atlassian.com/customers/?page=3&sortParam=date_created%20desc&productsUsed=Confluence)

Cheers,

comments: author: Arnd R. Walendy
body: thnx
Pop Up for special Characters not complete / no scrolling available
Asked by Alexander Richter:

Hello there,

if i want to add a special character to my confluence page, it seems like the Pop Up for characters is cut off at a certain height. It is also not possible to scroll down. I think there are much more characters available, but i can't see them.

Does somebody have the same problem?

Regards,

Alex


Answers:
author: Matthias Krohn
body: Hi all,

we have the same problem since starting with Confluence end 2013 in Mozilla Firefox (current version: 36). IE11 displays no special characters at all.

Regards,  
Matthias


author: Alexander Richter
body: Hi Luiz,

im using Firefox 38.3.0

The problem also occurs in different Browsers.

But it is not exactly the Bug described in CONF-34140.

I would like to upload a Screenshot but somehow it gives me a HTTP Error every time I try.

So I give you this Link: <http://www.fotos-hochladen.net/view/confluencepopusxdij5zc29.png>

Regards,

Alex


author: Luiz Maia
body: Hi Alexander,

From your description, I suspect you might be facing this bug: <https://jira.atlassian.com/browse/CONF-34140>

Can you confirm the browser you're using and if the same issue occurs in different browsers as well?

Thanks!

Regards,  
LM
recommended video resolution for best performance in fullscreen for mp4s
Asked by Andrea Hofmann:

with Macro Flowplayer inside Confluence to achieve optimal performance in full screen?

1920x1080, 1280x720 or rather smaller?

Handling quite a view video assets there...

Any ideas?

thanks


Answers:
author: William Zanchet [Atlassian]
body: Hi Andrea,  

Actually there isn't a recommended video resolution for best performance, because it's going to work either way. Smaller will "load" faster but the quality will be affected. If your network is good, you can upload to Youtube, if it's a public video.  

Cheers,  
WZ
Confluence Server error while updating favourite
Asked by Christophe Girault:

Hello,

I have an issue with the favourites.

When clicking on the **Favourite** button on a page the message **Server error while updating favourite** appears in red.

I have searched in the logs and I have the message :

2015-10-08 10:01:17,276 ERROR \[http-nio-8080-exec-35\] \[atlassian.confluence.servlet.ConfluenceServletDispatcher\] serviceAction There is no Action mapped for namespace /json and action name addfavourite

After searching on a lot of posts I desesperate to find a solution.


Answers:
author: Guilherme V.
body: Hey there Chris,

I've been looking for a error like yours and I found the following documentation that can help you:

* <https://confluence.atlassian.com/pages/viewpage.action?pageId=296911093>

Cheers,
show group member and hide admins
Asked by Kevin Ebel:

Hello,

is there a way to get List of the Users which are members of a group and hide the admins in this group?

Thank you all for the help


Answers:
author: Kevin Ebel
body: Please close the Ticket, because we don't search for a solution any more.

Thank you


author: Kevin Ebel
body: Hello Eduardo,

that might be a good solution.

Thank you for the help :smile:

Greetings Kevin

comments: author: Mallmann
body: Hey Kevin, if that answer helped I'd suggest you to accept the answer so we can close this topic, although other users will still be able to share other solutions.Cheers!


author: Kevin Ebel
body: I've tried it last weekend and the problem is, its working but its to complexe for the monitoring.The Best way would be a confluence plugin to including the stuff in the Documents.


author: Mallmann
body: Hello Kevin,

It's possible to retrieve the members of a group through API or querying the database, so it depends on what you're looking for. However, to hide the admins you might need to use SQL and exclude the admins.

For example, to retrieve users from *confluence-users* group you run a query like this:

```
SELECT d.directory_name,       g.group_name,       u.user_nameFROM cwd_membership cmINNER JOIN cwd_group g ON cm.parent_id = g.idINNER JOIN cwd_user u ON cm.child_user_id = u.idINNER JOIN cwd_directory d ON g.directory_id = d.idWHERE cm.parent_id IN    (SELECT id     FROM cwd_group     WHERE group_name LIKE 'confluence-users');
```

This retrieves all users from *confluence-users* group. Then, you can remove from this query, those users that are member of *confluence-administrators*:

```
SELECT d.directory_name,       g.group_name,       u.user_nameFROM cwd_membership cmINNER JOIN cwd_group g ON cm.parent_id = g.idINNER JOIN cwd_user u ON cm.child_user_id = u.idINNER JOIN cwd_directory d ON g.directory_id = d.idWHERE cm.parent_id IN    (SELECT id     FROM cwd_group     WHERE group_name LIKE 'confluence-users')  AND cm.parent_id NOT IN    (SELECT id     FROM cwd_group     WHERE group_name LIKE 'confluence-administrators')  AND cm.child_user_id NOT IN    (SELECT child_user_id     FROM cwd_membership     WHERE parent_id IN         (SELECT id          FROM cwd_group          WHERE group_name LIKE 'confluence-administrators'));
```

```

```

You might be able to achieve it using macros too.

I hope it helps! :smile:

Eduardo


Tags: confluence-administration
How can I include child content from another space into a page?
Asked by Arnaud Knobloch:

Hi all,

I'm new to Confluence and I want to do a simple thing: include content from one page to another.

I can easily include a page content using {include:SPACE:PAGE} but I want to include the child content like {include:SPACE:PAGE:SUBPAGE:SUBSUBPAGE}.

How can I do that?

Thanks in advance!


Answers:
author: Nic Brough -Adaptavist-
body: It's just {include:SPACE:PAGE} where PAGE = "name of child page (subsubpage in your case)". The heirarchy doesn't matter for includes.

comments: author: Michela Baca
body: I am also trying to include a child page with the Page Include macro however it doesn't seem to work. I have tested with the parent page and that works fine.

SPACE:PAGE - Works

SPACE:PAGE:SUBPAGE: - Does Not Work

Please advise.
Embedding table into multiple pages with filtering
Asked by Andrew Imeson:

I have a page with a table that tracks information about VLAN and prefix assignments across multiple datacenters. I use the Table Filter Plugin.

What I want to do is make all additions and changes in the global table, and then in each datacenter page have a section with the table embedded with a filter filtering down to that specific datacenter site.


Answers:
author: Davin Studer
body: You could put an excerpt macro around your table on the global page and then on the other pages put the excerpt include macro inside your table filter macro. Then just set the default filtering on the table filter macro. One thing to note is that while you are editing the properties of the table filter macro the preview pane will not show correctly. At least it didn't in my setup. However, it works fine when you are viewing the page.
How can I customize the page layout for 'Labelled Content' page?
Asked by Rajeev Dave:

I use the 'recently used labels' macro to show a list of labels. Clicking on them takes me to the 'Labelled Content' page. I want to show an excerpt with the search results not just title and labels. I assume that I need to customize this template. Is that correct? Is there a doc page that shows how to do so? I believe that this will be a GLOBAL template and not a SPACE based template. I have admin rights to the SPACE and not global.


Answers:
author: Steven F Behnke
body: There is no way to customize the Labelled Content page on a Confluence Cloud environment. What you're asking for would be accomplished by adding content to the HTML layouts or by editing the source files of Confluence. It is not represented by an editable template.

comments: author: Terrance
body: Sure would be a sweet feature, though... ;)


author: Erik Anderson
body: The **Labeled content** page seems to only show ten matching pages at a time. You can page through, but showing only 10 at a time is too limited for our users. Playing around with the URL parameters, I can find a way to change the starting page by altering the value in `&startIndex=0`. Is there any other URL parameter that would allow us to show more than 10 matching pages at a time?


author: Myleen
body: Is it possible to customize the page layout for "Labelled Content" page for Confluence Server hosted version? If so, how?


author: Bill_Sherman
body: This would be really helpful. I need to show a series of related pages and the Labelled Content is almost perfect format. If it could support a wildcard for the labels, even better!


Tags: cloud

confluence-cloud

label
Where did the Thread Dump Action go?
Asked by Thomas Wendel:

I can not find the Thread Dump Action (/admin/threaddump.action) in Confluence 5.8.4 any more as described in [Generating a Thread Dump](https://confluence.atlassian.com/doc/generating-a-thread-dump-188095.html)

Does anybody know where/how I can generate a Thread Dump from within the Confluence admin console (**not** externally as described in the article above)?

Thanks,  
Thomas


Answers:
author: Rodrigo Girardi Adami
body: Hi Thomas,

Luiz is correct. Note that we do not recommend taking the thread dumps from Confluence. We recommend to use the external thread dumps most of times.

Cheers,

Rodrigo

comments: author: Thomas Wendel
body: Hi Rodrigo,As I do agree with you, that taking thread dumps with an external tool is probably the better way, not all of our customers are able to execute the scripts provided for taking external dumps. Therefore the dumps created in the admin console have to do.What is Atlassians experience with taking the dumps in the admin console vs. taking them with an external tool? Does the taking the dumps from within Confluence distort the results to such a degree that they are useless?Thanks,Thomas


author: Luiz Maia
body: Hi Thomas,

You can generate the thread dumps through the Confluence Support Zip file.

Please go to the *Confluence Administration* page, select *Atlassian Support Tools* on the left panel and then go the *Support Zip* tab. If you only need the Thread Dumps, you can uncheck all the other options, so you'll only have the Thread Dumps on the support zip file which will be generated.

Thanks!

Regards,  
LM


Tags: thread
How to troubleshoot all pages blank?
Asked by Larry Velez:

After upgrading ram on my Digital Ocean Droplet running confluence, I now get a blank page for every URL. Any advice on how to troubleshoot?


Answers:
author: Luiz Maia
body: As a first step, I suggest you rebuild the content index from scratch, since I suspect you might have an corrupted index:

<https://confluence.atlassian.com/display/CONFKB/How+to+rebuild+the+content+indexes+from+scratch>

Thanks!

Regards,  
LM


author: Giuliano C.
body: Some possibilities here, sir:

* Proxy redirections not properly working in your environment
* Database connection in your confluence.cfg.xml (inside the Home folder)
* Read/Write permissions for the users running Confluence
* And some other redirections and possibilities, as we can see in [this doc](https://confluence.atlassian.com/display/CONFKB/Getting+a+Blank+or+White+Screen+when+Accessing+Confluence+via+Browser)

Hope it helps ya!

Cheers,

Giu


author: Rodrigo Girardi Adami
body: Hi Larry,

In addition to Luiz's answer, I would recommend to verify if the pages have contents in the database. The database should be there. If not, the database could be corrupted.

Just check the bodycontent table and look for the body column. You should not have blank results there otherwise the data from some pages are blank in the database. I would check a database backup for these data.

regards,

Rodrigo


Tags: confluence-administration
Download Log Confluence data-base
Asked by Alexander Sch?tzle:

Hello,

is it possible to get a log for Confluence, where I can see all Downloads which has been done by users?

Greets Alex


Answers:
author: Nic Brough -Adaptavist-
body: Confluence doesn't log that natively, so it's probably a simple "no".

If you have a web-server in front of it with access logging enabled, you may find download access by looking for "attachments" in the list of urls that users have hit (but that won't catch simple views or extract-data macros).


Tags: confluence-administration

log
Outgoing email content Confluence
Asked by Sumit Kumar:

Currently when I click into forgot password link

an email is sent via email with below content. I need to change the content of the same but somehow its not working for me.

|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|                                                                                                                                                                                                                                                                                                                                                                       |
| |-------------------------------------------------------------| | You (or someone else) has requested to reset your password. |                                                                                                                                                                                                                                       |
| |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | This password reset request is valid for the next 24 hours. Don't worry you can always ask for a new password using the following link <https://URL/forgotuserpassword.action> | |
| |--------------------------------------------------------------------------------------------------------------------------| | [**Reset password**](https://URL/resetuserpassword.action?username=test1&token=5ada70bcab79f23ee11140c51d654dc7f5706e83) |                                                                                                             |

I have already tried editing ConfluenceActionSupport.properties:email.notification.change.password.request.link.description but it doesn't seems to work.

Thanks in advance.

Thanks,

Sumit


Answers:
author: Bruno Raymundo
body: Hi Sumit,

You can change the email template by following the steps here:

[Customising the email templates](https://confluence.atlassian.com/doc/customising-the-email-templates-168001822.html)

Regards,

Bruno

comments: author: Sumit Kumar
body: Thanks it gave me an idea of how to change it without unpacking JAR.Thanks,Sumit


Tags: confluence-administration
shared links blueprint is not exist
Asked by Sangmin Lee:

Confluence Version : 5.8

Confluence -\> General configuration -\> Global Templates and Blueprints -\> Global page blueprints

There are Troubleshhoting, Task report, Product Requirements, Retrospective, JIRA Report and How-to blueprint.

but There is no Shared Links Blueprint.

How can I use Shared Links Blueprint ?


Answers:
author: Luiz Maia
body: Hi Sangmin,

I suspect the **sharelinks-blueprint**module from the Blueprints plugin might be disabled.

Please go the Manage Add-ons page, and filter the System Add-ons, then search for the **Confluence Business Blueprints Bundle** . Expand the modules from this plugin, and make sure they are all enable, including the *Share links Blueprint*.

Thanks!

Regards,  
LM


Tags: blueprint

confluence-administration

share
In project space is there a way to keep all the parent pages expanded, exposing all the child pages?
Asked by Shikher Kumar:


Answers:
author: Luiz Maia
body: Hi Shikher,

Unfortunately not, but we have a improvement request for that here: <https://jira.atlassian.com/browse/CONF-29482>

I suggest you vote and make yourself a watcher for that page to keep updated on any progress for that.

Thanks!

Regards,  
LM

comments: author: Shikher Kumar
body: Hi Luiz,Thanks for the update but I tried doing it from space tool option and then clicking on "Look and Feel" and then changing it to documentation theme and in navigation column I entered wiki markup "{pagetree:startDepth=10}" and on saving the changes, I was able to see expanded child pages.Is that the correct way out or still it need to get improve?
Adaptavist contentFormatt round rectangle not wrapping
Asked by Nathan Ave-Lallemant:

When we are using a code block macro inside of a round rectangle macro it removes the horizontal scroll bar yet still leaves the page without text wrapping.We faced a bug like this in 5.5.3 and implemented a css fix in the global stylesheet such as:

.roundrect

{ table-layout: fixed !important;

width: 100% !important; }

It is still in place and has not fixed the issue.

The code block alone terminates correctly at the edge of the screen and provides a horizontal scroll bar. The round rectangle alone does not. I believe the issue is with the roundrect macro.

<br />

Has anyone had a similar issue under Confluence 5.7.4 or have a solution suggestion?

<br />

Thank you,

<br />

Nathan


Answers:
author: William Zanchet [Atlassian]
body: Hi Nathan,  

Adaptavist has their own support channel, you can reach them at: <http://www.adaptavist.com/w/hosting/plugin-support/>

They should give you a right answer for it.  

Cheers,  
WZ


Tags: addon-com.adaptavist.confluence.contentformat

confluence-administration
How do I add shortcuts to the space sidebar?
Asked by Naama Lev:

Hello experts,

How do I add shortcuts to the space sidebar?

Thanks

Naama


Answers:
author: Abdoulaye Kindy Diallo
body: Naama, you can just use the existing one. It should at the left side of the page, as in here: <https://answers.atlassian.com/questions/11977236>.

short.png  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-add-shortcuts-to-the-space-sidebar/qaq-p/409801?attachment-id=12296){#link_1187dd790ec08f}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/69383/1/short.png){#display_1187dd790ec08f_0}


author: Naama Lev
body: Hi @Abdoulaye Kindy Diallo

Thanks for that,

I thought that having the sidebar with shortcuts should be out of box . do i need to have developer skills to configure it?

Thanks

Naama


author: Abdoulaye Kindy Diallo
body: A sample has been suggested here: <https://developer.atlassian.com/confdev/tutorials/adding-space-shortcut-links>

In another thread, we had this: <https://answers.atlassian.com/questions/11977236>


Tags: shortcut

space
How do pull entire columns from a table into a single report like page properties with multiple values per key
Asked by Fred Wagener:

I have a table format which looks like this:

Header A \| Header B \| Header C

Row1

Row2

....

RowN

If I make the headers the keys / labels for a page property block, and then try and summarize multiple pages that use this table, the page properties macro only pulls Row1 from each table. Is there a way to do this so my summary has every row from every table combined into one table?

Thanks in advance for any light anyone sheds on this.


Answers:
author: Davin Studer
body: That isn't possible with the page properties \& report macos. It will only do single instance key/value pairs.

comments: author: Fred Wagener
body: Thank you, Davin. That's what we observed. Is there any other we could enter this data to achieve the effect we want?


author: Lana Wright
body: I am also interested in learning of any macros that we could use to accomplish this behavior.
If a page is marked as restricted , can space admin see it?
Asked by Rahul Aich [Nagra]:

If a page is marked as restricted (and space admin is not part of restricted users) , can space admin see it just be virtue of being a space admin?

Does thesame hold true for confluence admin?

Rahul


Answers:
author: Davin Studer
body: For space admins the answer is no. Space admin doesn't give you access to all pages in a space. It simply means that you can change the space specific configuration.

For system admins the answer is kinda. By default they will not be able to view the page, but they can grant themselves access. After all if a system admin could not do that they you could potentially have pages that no-one would ever be able to access if the person who had access to it left the company.


Tags: confluence-administration
Cannot see the browse button on top (Confluence)
Asked by Rahul Aich [Nagra]:

Hi  
I have confluence 5.5.7  
On one of the spaces i can see the browse button (on the top next to create) but on another space i cannot.  
What can be the reason?  
Rahul


Answers:
author: Giuliano C.
body: For more information to what Steven have suggested, you can take a look at our [documentation Theme doc](https://confluence.atlassian.com/conf55/confluence-user-s-guide/organising-content/working-with-pages/using-the-documentation-theme#UsingtheDocumentationTheme-UsingtheDocumentationtheme) that will clarify it for you. However, remember to change it for the default theme, once the Documentation one will be deprecated.

Cheers,

Giu

comments: author: Steven F Behnke
body: Good point, I always forget to mention this.I have so many customers that still use the Documentation theme.


author: Steven F Behnke
body: In addition to what Sumit says, the "Browse" button is only available in the Documentation Theme. If you're using the normal them, there will be a cog in the bottom left, on the sidebar.


author: Sumit Kumar
body: You must be an admin on the space already. if not Browse button appears.

Thanks,

Sumit


Tags: confluence-administration
How do I insert a link to a Windows mapped drive?
Asked by Kurtis Kiesel:

For example I our company computers map \\\\server1\\share\\ as an S:\\ drive on login script for all our users we would like to insert a link to s:\\Folder1\\ into Confluence.


Answers:
author: Davin Studer
body: You can use the file:/// protocol, but it will only work natively for IE. For Chrome or Firefox you will need an extension that will expose the file:/// protocol. For Firefox you can use the [NoScript](https://addons.mozilla.org/en-US/firefox/addon/noscript/) add-on to enable local links. For Chrome you can use the [LocalLinks](https://chrome.google.com/webstore/detail/locallinks/jllpkdkcdjndhggodimiphkghogcpida?utm_source=chrome-app-launcher-info-dialog) extension.


author: Mallmann
body: Hello Kurtis,

I've just raised a similar suggestion for Confluence here: <https://jira.atlassian.com/browse/CONF-39496>

Other than that, I know it's possible to link specific files using the file:/// protocol, but it might not work depending on the O.S and the browser.

I hope it helps!

Eduardo


Tags: file

link