Licensing for read-only users for a specific space
Asked by skadakia:

We would like to share the content to a large group of users with read-only access with user name and password for those users. This is needed to ensure that only allowed and accepted users can access the content. Are these users counted towards licensed users? I am asking in the same spirit as in the ticketing systems where the clients who can enter the ticket and/or view the status of their tickets are not charged for the license.

Thank you


Answers:
author: Srinatha T
body: Hi [@skadakia](/t5/user/viewprofilepage/user-id/1389989) ,

Yes, in confluence If you enable anonymous user access, anyone can have read-only access to your pages and those users won't count against your license.

From [this page](https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html) - The License Details page will indicate the number of users currently signed up (your registered user count). It:

* includes only users who have the 'can use' [global permissions](https://confluence.atlassian.com/doc/global-permissions-overview-138709.html) for the Confluence site.
* does not include anonymous users, who may access your Confluence site if you have [allowed anonymous access](https://confluence.atlassian.com/doc/setting-up-public-access-156.html).
* does not include [deactivated users](https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html).

I hope the above information helps. Have a nice day.!

Thanks,

Srinath T

comments: author: Bastian Stehmann
body: To add a little, but important detail. Anonymous access means everybody can read that. You don't need any user/password to access that pages.

If that's fine for you, you can go ahead but if not, you need users which then cost a license.

If you have JSM, you can connect it with Confluence. Then you can use JSM to add the users as customers, they don't count for the license. If they log in to Jira, they can search the KB in Confluence, also without an license there.


author: skadakia
body: I really need to have those users come in with assigned username and password. Can this be done similar to a ticketing system? Anonymous users setup is not what I am looking for.


author: Bastian Stehmann
body: Yes, but you need Jira Service Management for that.


author: skadakia
body: Hmmm. I do not understand. My question was about confluence for the content sharing. We do have jira for defect tracking but not for ticketing.


author: Bastian Stehmann
body: Yes, but if you do want to do that, you need Jira Service Management. There you can add the users as customers, so they don't need a license and connect Confluence as knowledge base. Then they can search Confluence without a license.

There is no way to do that just with Confluence, there you can use anonymous access or licensed users.


author: skadakia
body: Ok. Can I add free version of Jira Service management with no real users to do this?


author: Bastian Stehmann
body: I think it should work with the free version, at least to try if it works for you that way, but I think the Site administrators will have access automatic, so if you have more than three, the free version might not work.


author: skadakia
body: Thanks. Do you mean if I have more than 3 site admin, it will not work, right?


Tags: cloud

confluence-cloud