Possible to submit JIRA tickets from Confluence?
Asked by Daniel Jonsson:

Hi,

We are looking for a way to submit JIRA tickets from a confluence page. Ideally, we would like to have a html form or a plugin that will allow users to fill in a ticket from the Confluence page, and submit tickets to JIRA without having to login to the database.

Are there any good plugins available for this or any documentation available on the subject?


Answers:
author: Septa Cahyadiputra
body: Hi there,

Actually the latest Confluence comes with a feature to create a new JIRA issue and inserting it to the page. Please refer to our documentation here:

* [Creating a New JIRA Issue and Inserting it](https://confluence.atlassian.com/display/DOC/Inserting+JIRA+Issues#InsertingJIRAIssues-CreatingaNewJIRAIssueandInsertingit)

Hope it helps.

Cheers,  
Septa Cahyadiputra

comments: author: Daniel Jonsson
body: Hi,

While this is close to what I am after I would like to embed the entire form onto a Confluence page (instead of each time having to go to Insert Jira Issue and filling in the overlay). Do you know if this will come in a confluence update?

Kind regards,

Daniel


author: Septa Cahyadiputra
body: Hi Daniel,

I don't think we are planning that kind of implementation on Confluence. You might want to create an [improvement request](https://confluence.atlassian.com/display/DEV/Creating+a+Feature+Request) for this.

Cheers,  
Septa Cahyadiputra


author: Daniel Jonsson
body: Hi,

Adding the URL to the improvement request:

<https://jira.atlassian.com/browse/CONF-26038>

/Daniel


author: Kevin Kerwien
body: This link referenced in the post is dead. Anyone know the link?

<https://confluence.atlassian.com/display/DOC/Inserting+JIRA+Issues#InsertingJIRAIssues-CreatingaNewJIRAIssueandInsertingit>


author: Daniel Dolinov
body: I was wondering about this myself. Link is dead.


author: Rick Carini
body: I believe the "new" issue is:

[\[CONFSERVER-26038\] Ability to create JIRA issues from a form embedded in a Confluence view page - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/CONFSERVER-26038)


author: Emanuel Felix Tunbjer
body: Daniel,

I think the new[Issue Collector in Jira 5.1](https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector) can provide you with the functionality you are looking for, even though it is not exactly an inline form in Confluence, it gives the ability to create issues without a context switch.

If you haven't upgraded to version 5.1 yet it is also available as a plugin for Jira 5.0 from the [marketplace](https://marketplace.atlassian.com/plugins/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin).

Cheers.//Felix

comments: author: Daniel Jonsson
body: Ah, thanks! I will try this approach!


author: Jorge
body: Hi!

Is there a way to embed the form directly into the page? instead of having it pop-up with the link on the top/side of the page?

Thanks!


author: TJ Baker
body: As far as I could tell, and I searched quite a bit, this is not possible.

I raised a Feature Request, please vote for it, as I tihnk this basic functionality would be beneficial to add: <https://jira.atlassian.com/browse/CONF-30502>


author: Colm Byrne
body: You could simply create a form in confluence using wufoo or roll your own, then have it email the issue to your jira project. From there you can configure your workflow how you wish.

comments: author: TJ Baker
body: I appreciate that we can create issues from email, but having an 'integrated' system of Confluence and Jira it would make more sense if they allowed embedding a form to create an issue from a Confluence page, without the need to jump through 3rd party hoops.

Looked for some submitted 'feature request' and couldn't find one, perhaps I'll create it.


author: Tim Berrett
body: I echo TJ's comments. With the current level of integration between JIRA and Confluence, this should be an out of the box feature. It is not far-fetched. It was the first thing we wanted to do when we started playing with Confluence to prototype and demo it to our organization.


author: Fred Chong Rutherford
body: I third TJ's comments.This isn't a good user experience; most of the users I'm working with don't like to go through the extra steps.The issue collector from JIRA is a way better user experience. It's sort of shocking how difficult it is to get that user experience inside of Confluence. Even just putting the JIRA widget into Confluence would be a massive improvement.


author: John Bagnara
body: six years on plus: I am researching how to do the same thing discussed.  

Atlassian, you own both products, integrate please.


author: Alex Medved _ConfiForms_
body: If you want the Atlassian solution then loom at <https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/>

It works pretty well for basic requirements


author: Alex Medved _ConfiForms_
body: Would like to update answers with another alternative, using our add-on for capturing user inputs and creating data forms, it has a very nice integration options with JIRA, <https://wiki.vertuna.com/display/CONFIFORMS/Creating+JIRA+issue+with+ConfiForms>

Best Regards

Sash


Tags: confluence-app