youngmon/atlassian-qna huggingface dataset:
User can only access one space but no other spaces although they are Org-Admin
Asked by Dominik Demaj-Seitz:

I have an organization with three spaces and wanted to add a another user (i.e. I wanted to transfer the organization to another user). This users email adress is from a different domain if that matters.

This user can access one of the spaces but not the other. But this user is an organization admin, has all roles for the product, and is in all the same groups as the user who can access the other spaces.

How can I give this user access to the other spaces? Or can I transfer the whole organization to this user?

Thanks in advance!


Answers:
author: Aaron Geister
body: Good day [@Dominik Demaj-Seitz](/t5/user/viewprofilepage/user-id/5023221)   

So space permission are per space unless you are using default space permissions. You might need to add that person to the space individually with the right permissions.   

I suspect your using standard or free version since you are not able to use the Admin key?   

If you have access to the space settings and can add users to the space permission then go to add the user(s) that need access. You shouldn't need to transfer anything to anyone just add them. If you want to change owner I believe you need to be on premium to do so.   

comments: author: Dominik Demaj-Seitz
body: Hello [@Aaron Geister](/t5/user/viewprofilepage/user-id/4585692) !

Thank you for your fast response. You're correct I'm using the free version so I cannot access the space permissions.

But due to your answer I found the problem. The spaces were retricted to specific users!

When trying to share a page from these spaces it displayed a warning that the space is restricted and it allowed me to remove this restriction. Now the user can access these spaces.

Thank you very much!


author: Aaron Geister
body: If you want to test the premium features to use admin key you can get 30 day trial by upgrading product. The admin key features allow you to check restriction and use admin key to update permissions. It might not be worth it for your team but its super helpful when restrictions and or permission are updated and you don't have access.   
Glad I was able to help and if you need anything else the community is here.


Tags: cloud

confluence-cloud
Permission imported space for confluence (cloud) free
Asked by Patrick van Heijst:

Hi,

We have imported an external space from a zip file.

After importing we cannot see and access the space.

We can see the space in the space permissions page, but as we are on the free plan we cannot manage any permissions.

As far as we know every user should have access to every space on the free plan.

Does anyone know how this works?

Thanks in advance,

Patrick


Answers:
author: Ivan Lima
body: Welcome to the Atlassian Community.

You can't manage permissions on a free plan. I recommend upgrading it to a Standard trial, making the changes, and letting it downgrade to the free plan after the trial period. So, if you plan to import more spaces in the future, adjust the source permissions so you don't get into this scenario again.

comments: author: Patrick van Heijst
body: Hi [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) ,

Thank you for your swift response!  

Ok so if i understand correctly the permissions must be set correctly in the source space before being exported?  
If that is done correctly there should not be a need for permission adjustment.  

In this case we know the owner of the source space, so we will contact them to adjust it.

Cheers Patrick


author: Ivan Lima
body: That's right. "Set correctly in the source space" means to ensure all your groups/users have matching groups with identical names in the destination site before importing the space. Thus, permissions are kept, and you don't fall under the same situation.


author: Maurice Pasman
body: [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) But before, the user who ran the import was also given (read) access upon import, and then via Space settings \> Permissions, the option was given to grant all users full access.

Both features are not working anymore.


author: Danny Nilsson
body: don't see how this would work. on free tier all permissions options is removed, and it will always advice to recover permission to view the imported site that requires premium, and change to trial is normally not an option, as what should you do the next time you need to import something? as the trial is only allowed once.

if i misunderstood something i would gladly know about more specific steps.


Tags: cloud

confluence-cloud

permission

space
Dove posso inserire i dati per la fatturazione su Trello Premium?
Asked by Moonscape Creative Agency:

Sto terminando il periodo di prova con Trello Premium e ho intenzione di sottoscrivere all'abbonamento Annuale con lo stesso piano (trello premium). Dove posso inserire i dati per la fatturazione aziendale, quali partita iva e nome intestatario,ecc...?


Answers:
author: Alex W
body: Hey [@Moonscape Creative Agency](/t5/user/viewprofilepage/user-id/5211271) - welcome to the Community!

You can enter your billing details on the billing page of the workspace you've upgraded to Premium. You can navigate to that by going to <https://trello.com/w/WORKSPACENAME/billing>

\^ replace WORKSPACENAME with the name of the workspace you want to administrate billing on.
Does the member have access to the full board or just the cards you allocate to them?
Asked by chantelle woolward:

Does the member have access to the full board or just the cards you allocate to them when you share?


Answers:
author: Dreamsuite Mike
body: To be able to allocate cards to a member they will need to them to be members or guests to the board.

Are you trying to restrict their ability to change things or looking to allow external access to your Trello board?

If the latter, there are some tools out there that can bring external sharing of Trello cards, like this for example:

<https://www.hipporello.com/trello-power-ups/trello-card-sharing>

[@Hipporello](/t5/user/viewprofilepage/user-id/3737069)

comments: author: chantelle woolward
body: hi, yes i want to restrict them from viewing the other cards on the board and changing anything on the board. thank you for answering. :-)
Vat Number
Asked by Oroszn? Luana:

Hi

I m Hungarian ,and I can not pay because the sistem sad not valabile my vat Number .

It is not true, I m legal Company .

Please hely me for pay the price.

Thank you

I havi 2 registrated pages.!

Bye Oroszne Luana


Answers:
author: Dreamsuite Mike
body: No experience with Trello and this but my experience with accounting software normally leans towards whether you should have the prefix or not. Have you tried with and without the HU prefix?

Have you checked that it is valid on the EU register?

<https://ec.europa.eu/taxation_customs/vies/#/vat-validation>
How can i create automation at workspace level
Asked by Jaydeep Roy:

I need to add automation at workspace level so that i can be notified via email/slack if any new board or list is added in my workspace. Currently i don't see any way to automate the same.


Answers:
author: Dreamsuite Mike
body: You can't create workspace level automations (great idea though). The original Butler could trigger from board creation I think but not in the era of Trello ownership.

You can automate from list creation:

![Screenshot 2023-05-04 112119.png](https://community.atlassian.com/t5/image/serverpage/image-id/255243i1C3F86A46439CD38/image-size/large?v=v2&px=999 "Screenshot 2023-05-04 112119.png")


Tags: automation
If I (admin) get Premium Trello, will I be able to restrict the Workspace over Free Trello members?
Asked by Sabrina:

I (admin) am looking to upgrade to Trello Premium for its additional security features for the Workspace. Will I be able to restrict members of my Workspace who are on a free plan?


Answers:
author: Sushant Verma
body: Hi [@Sabrina](/t5/user/viewprofilepage/user-id/5211106)   

Welcome to the community!  

Premium lets you control your Workspace in several ways. You can control the visibility of boards created in your Workspace, restrict Workspace invites by domain or email address, as well as tweak board invitation permissions. You can read more about those permissions [here](https://support.atlassian.com/trello/docs/setting-up-your-premium-workspace/#3.-Visibility-and-control)  

To know more about permissions, you can follow below document <https://support.atlassian.com/trello/docs/trello-premium-user-guide/>  

Hope this will help you!  

Regards,  
Sushant Verma
Tentativa de integra??o do Trello com o ChatGPT corrompeu todos os cart?es.
Asked by PLIM Marketing Descomplicado:

Tentei fazer uma integra??o com o ChatGPT, onde as perguntas feitas nos coment?rios seriam automaticamente respondidas. A programa??o aparentemente corrompeu todos os quadros, mesmo tendo feito a automa??o em um ?nico quadro e exclu?do ap?s v?rias falhas. Agora n?o consigo adicionar coment?rios em nenhum quadro. Algum programador que possa me ajudar?


Answers:
author: Ampside
body: Comprei um curso que ensina esse tipo de integra??o e deu tudo certo, se chama aprendendoia.com.br, al?m de ser barato, ensina passo a passo essa integra??o.


author: Sal
body: Oi [@PLIM Marketing Descomplicado](/t5/user/viewprofilepage/user-id/5210993),

Tudo bem contigo? Eu espero que sim, e seja bem-vindo a comunidade da Atlassian. Eu vi que tu j? tem um caso aberto conosco sobre o mesmo assunto, mas j? para te adiantar algumas informa??es, se tu teve algum problema da qual a tua integra??o com a API da OpenAPI acabou fazendo modifica??es dentro do teu quadro, eu te recomendaria verificar com eles o porque disso ter acontecido ou tu pode criar o teu poste na nossa comunidade de desenvolvedores da Atlassian atrav?s deste link: <https://community.developer.atlassian.com/c/trello/42>.

Nessa comunidade, tu vai poder encontrar diversos desenvolvedores e at? mesmo engenheiros de software do Trello que podem te ajudar com a tua d?vida em quest?o. Espero que isso te ajude!
Add duration of event to iOS calendar
Asked by Konrad Russegger:

**hey there!**

is there a chance to get not just the due date but also the start date the calendar? And get finally the duration of the task displayed?

thanks for your help!


Answers:
author: Dreamsuite Mike
body: Hi [@Konrad Russegger](/t5/user/viewprofilepage/user-id/5210964)

Welcome to the community, you can use the Cronofy power-up which can give you what you want.

<https://trello.com/power-ups/5a1d81359fcdfd9011c0a698/cronofy>

It doesn't use the start date (as for some unknown reason Trello chose not to enable the time element of start dates ????) but it uses the due date and has a duration field that can be filled in, giving you start and times/dates for your calendar

comments: author: Konrad Russegger
body: Hi, thanks for the quick answer. Do I get it right that I have to use the due date as a start date end enter the duration using the cronofy button?

Just realized that you explained it just this way to me ??.

works ok, but I can't use this on my iOS app?

thanks anyway.
What is needed to make an API call to Trello?
Asked by Alan Chen:

Hello everyone, I would like to integrate with and make API calls to Trello with an API token that I received from our manager. She says that she can only see and create the token and not the key? I don't have an account to Trello so I'm just getting this token from my manager.

Can someone help me confirm what is needed in order to make a successful API call to Trello? I'm reading that you need both the API Key and API token but my manager has only given me the API token.

Thank you!


Answers:
author: David Bakkers
body: Hello [@Alan Chen](/t5/user/viewprofilepage/user-id/5210933)

Your manager is wrong. The key and the token come into existence simultaneously and form a unique combination that uniquely identifies a user account. A token without a key is useless.

comments: author: Alan Chen
body: Got it, I was able to create a free account to confirm this. thank you.


author: Alan Chen
body: Hi [@David Bakkers](/t5/user/viewprofilepage/user-id/1575730) what is a power up? Also, what's the difference between the API key, secret, and token created from power ups vs the API token created from "Manage account" settings? Thank you!


Tags: api
Can I put money on acard
Asked by Ricky Carbajal:

Pay roll and put money on card


Answers:
author: Dreamsuite Mike
body: Hi [@Ricky Carbajal](/t5/user/viewprofilepage/user-id/5210860)

Can you provide more details about what you are trying to achieve here?


author: Brant Schroeder
body: [@Ricky Carbajal](/t5/user/viewprofilepage/user-id/5210860) Welcome to the Atlassian community

You can not do payroll through Trello.

comments: author: Ricky Carbajal
body: *okvthan k*
Files and folders created using Google Drive power-up cannot be accessed by other team members
Asked by Tuxton Bein:

When enabling the Google Drive power-up on trello, a google account is required. Let's say account A is used for this authorization.

Now user B logs onto trello and uses the power-up to create a folder on Google drive. The folder is created and placed on user A's the Google drive.

When user B clicks on the link to access the folder, they get an error message saying they don't have permission to access the folder (since the folder is created on user A's Google Drive).

How can this be fixed?


Answers:
author: Dreamsuite Mike
body: This is not so much a Trello issue but more how Google Drive works.

Can you create a shared Trello space on Google Drive and allow access to user A and B?

comments: author: Tuxton Bein
body: Thank you for your reply.

The problem is that Trello places the files in the root of the Google drive. Otherwise I would have just created a shared folder that is accessible by both users A and B and pointed Trello to that folder. But I don't see any way to point trello to a folder on Google drive.

I am baffled as to how people use the Google drive power-up on trello. It works for one user, but when you have multiple trello users (which is most likely the case), you run into this permission problem.


author: Dreamsuite Mike
body: I understand your issue now, it is using the create and attach option. This indeed seems to default to root.

I use Google Drive but I don't use the power-up, just testing it out I wont either. It is very poor.

The alternatives are to create the folders in Drive and attach to Trello cards or use Zapier (or any of those types of tool) to create a folder on card create or setting a custom field


author: Tuxton Bein
body: Seems like a really bad miss on trello's end. All they needed to do was to allow for a default folder to be selected by the user. As it is, the feature is essentially useless :-/


Tags: google-drive

power-up
trial for trello premium
Asked by Joe Le:

i have 3 members on the board

in the billing section

it shows 8 trello licenses that cost very expensive

not understanding why


Answers:
author: Dreamsuite Mike
body: Hi,

In Trello, you have workspace members (billable), multi-board workspace guests (they are not in the workspace but they are on 1 or more board - billable) and single board guests (on 1 board and not billable)

You should look at the workspace members section and check the tab that says "Guests". This should give you a clue and I suspect you have some multi-board guests as well as workspace members.

This article should help clear things up:

<https://support.atlassian.com/trello/docs/multi-board-guests/>
Removing emojis
Asked by MW:

When someone sends an email to my Trello board, is there a way to set a rule that automatically removes the emojis?


Answers:
author: Dreamsuite Mike
body: Hi [@MW](/t5/user/viewprofilepage/user-id/4775863)

I think there may be cases where the emoji's aren't parsed correctly but you could use a simple regex lookup like below:

when the description contains "regex:/?\|?\|?\|??/", set the description to {textbeforematch} {textaftermatch}   

Where you can add as many of the common emoji's separated by a \|


author: G subramanyam
body: Hi [@MW](/t5/user/viewprofilepage/user-id/4775863) welcome to the Atlassian community.

I'm looping the Trello queen and expert [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) for better assistance.

comments: author: Brittany Joiner
body: Hahah i think [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) 's suggestion above might be the right one! unfortunately i dont know of a better way
Notification
Asked by Silvana:

Hello, my Trello notification suddenly stopped working. I usually added a date and time to recontact a client and I'd get notified 5 minutes before the due date. Any suggestions on how to fix this?


Answers:
author: Alex W
body: Hey [@Silvana](/t5/user/viewprofilepage/user-id/5210663) - welcome to the Community!

Just checked our email logs and we're definitely still sending you email notifications - can you check your spam folder to see if they've popped in there?

comments: author: Silvana
body: Hi [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170)

I'm getting the emails but notifications are not popping up on the top right notification bell.


author: Alex W
body: Hey Silvana, thanks for clarifying.

I can see the last time we notified you was May 4. Can you ask a collaborator to tag you in the comment of a Trello card, and see if you get a notification, both email and in Trello?
Share
Asked by Sylvie Robidoux:

Hello! With how many members of my team can I share my worksheet with the free version?


Answers:
author: G subramanyam
body: Hi [@Sylvie Robidoux](/t5/user/viewprofilepage/user-id/5210639) welcome to the Atlassian community.

Are you referring to the "Trello cards"?. I haven't heard about the worksheets in Trello.

May you please check this, "[Sharing links to cards, boards, comments and actions](https://support.atlassian.com/trello/docs/sharing-links-to-cards-boards-comments-and-actions/)".
trello.exe
Asked by Dogukan ka??kc?:

Hello,

? don't want to download trello from google or m?crosof store.

pls can you send me file about offline setup like trello.exe

have a nice day.


Answers:
author: Dreamsuite Mike
body: I believe that the windows app is a UWP and thus only installable through the store. The android app (which can be installed on Windows 11) can be found by Googling Trello apk
Trello in China & Teams
Asked by Soren Lund:

Hello,

Can Trello be used in China? I know the company. Trello, allows to use Trello platform in China. However, the Chinese government might not allow it. Does anyonbe know?

Also, can Trello be integrated with Teams?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Soren Lund](/t5/user/viewprofilepage/user-id/5210167) ?

Welcome to the Community! It's a good question and I have known users to be able to access Trello in China. It may come down to the individual company and their firewalls / restrictions.

Keeping this in mind, if you run into any issues, I'd recommend sharing a few of Trello's help documents with your team members:

* <https://help.trello.com/article/1072-configuring-your-firewall-for-trello>
* <https://help.trello.com/article/771-loading-resources-from-trellos-cdn>

This should help them verify if Trello resources are possibly being blocked at the network level. If you have further issues I would reach out to Trello support.

I hope this helps but if you have any further questions please just shout ?

All the best,

Laura

comments: author: Soren Lund
body: Appreciate the answer, Laura.

How about integrating Trello with Teams?


author: Dreamsuite Mike
body: It was a few years ago now I worked with a Chinese manufacturer to make a order tracking system with Trello. Trello worked absolutely fine but also by my last account, Teams/Skype/Whatsapp and Google services were blocked.

A lot of Chinese companies (and people) bypass this with VPN.

Most Chinese business will use WeChat. It opened up a lot more opportunities in for sure.

Trello and Teams do have integration. Keep expectations low though ?
Problem with automation: rules are suddenly not more executed
Asked by Jerry Ramdien:

Hi all,

Suddenly my automation rules are not working any more. I didn't change any thing in my rules and the rules worked fine for almost a year now. Does someone has the same problem of know if their is a disturbance on the side of Trello?

Many thanks,

Jerry


Answers:
author: Dreamsuite Mike
body: Hi [@Jerry Ramdien](/t5/user/viewprofilepage/user-id/4641214)

I have just tested on mine and some clients workspaces. All seems to be working well. There are no reports of issues.

It is unlikely to be that you have hit your quota as they are renewed at the beginning of each month. It does depend on your package though. Click on Automation \> Activity

![Screenshot 2023-05-03 121123.png](https://community.atlassian.com/t5/image/serverpage/image-id/255005i0A80768DAAA199E3/image-size/large?v=v2&px=999 "Screenshot 2023-05-03 121123.png")![Screenshot 2023-05-03 121142.png](https://community.atlassian.com/t5/image/serverpage/image-id/255006iF8C19AFCFF9155E4/image-size/large?v=v2&px=999 "Screenshot 2023-05-03 121142.png")

The next thing to check is the Activity Log. If there are some errors, you will see them here.

![Screenshot 2023-05-03 121204.png](https://community.atlassian.com/t5/image/serverpage/image-id/255007iEC1265DF63090ACC/image-size/large?v=v2&px=999 "Screenshot 2023-05-03 121204.png")

If there is nothing out of the ordinary there, set up a really simple automation and make sure it executes. Something like "When a card is added to list #1, add the green "OK" label to the card"

comments: author: Jerry Ramdien
body: Hi Mike,

Many thanks for your help/suggestions and let me take a look into if I can see any problems.

Regards, Jerry


author: Jerry Ramdien
body: Hi Mike,

My rules are still not executed although a new rule added as you suggested was executed. I will look further what the problem can be.

But many thanks!

Jerry


Tags: automation
Collection View
Asked by R?mi:

In the Collection view, I only have part of the tables appearing (29 out of 79 existing) even after asking to see more tables. Can anyone help me? Thanks


Answers:
author: Dreamsuite Mike
body: If I am interpreting this correctly, this may be that you have a filter applied already. The missing 50 boards could have either a different collection tag or none at all...

Go to filter by and Clear Filter... and see if all boards appear

![Screenshot 2023-05-03 132324.png](https://community.atlassian.com/t5/image/serverpage/image-id/255039i5C7755BF5DF2A864/image-size/large?v=v2&px=999 "Screenshot 2023-05-03 132324.png")


Tags: collection
Int?grer Slack dans mon tableau TRELLO
Asked by Annabelle HUC:

Bonjour j'aimerais pouvoir int?grer SLACK directement dans mon tableau TRELLO, c'est ? dire que j'aimerai que la conversation s'affiche directement sous les cartes de mon tableau TRELLO, arrivez vous ? faire cela ?


Answers:
author: Peter Van de Voorde
body: Hi [@Annabelle HUC](/t5/user/viewprofilepage/user-id/5202550) ,  

Like [@Lara](/t5/user/viewprofilepage/user-id/4130426) mentioned in the answer to your similar question here: <https://community.atlassian.com/t5/Trello-questions/Int%C3%A9gration-de-slack-sur-le-tableau/qaq-p/2339708> there is no current integration that does this.   

Either you could try and build your own like [@Frederik Vantroys](/t5/user/viewprofilepage/user-id/5184994) suggests.   

Or you could reach out to a solution partner and see if they can create a custom Trello Power Up for you. You can find all solution partners here: <https://www.atlassian.com/partners>  

Cheers,  
Peter


author: Frederik Vantroys
body: I think Zapier might be your best option to do custom integrations with slack and trello


Tags: slack