youngmon/atlassian-qna huggingface dataset:
How do I talk with someone about a trial?
Asked by Adam_Sheppard:

I head up a portfolio of emerging technology projects for a Fortune 500 company and haven't heard anything from Atlassian after using the contect form. Is someone able to contact me asap to discuss a trial?


Answers:
author: Dan Buffham
body: Hi [@Adam_Sheppard](/t5/user/viewprofilepage/user-id/3856415)

Feel free to contact me and I will make sure you get to the right people.

best regards,

Dan Buffham

daniel.buffham@valiantys.com


author: Ravi Sagar _Sparxsys_
body: Hi [@Adam_Sheppard](/t5/user/viewprofilepage/user-id/3856415)

If you want to try the products then you can do that by selecting the product from the atlassian website. You can try it on cloud version or download the server version for evaluation.

If you are looking for some help then talking to an Atlassian partner in your region would be much quicker. You can look for a partner here: <https://www.atlassian.com/partners>

I hope it helps.

Ravi

comments: author: Peter Jessen
body: [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596)- There is no typical trial version of Jira Align.


author: Peter Jessen
body: Hi [@Adam_Sheppard](/t5/user/viewprofilepage/user-id/3856415),

I suggest you reach out to [@Al Reid](/t5/user/viewprofilepage/user-id/3396331) (internal sales) at Jira Align.

[@Al Reid](/t5/user/viewprofilepage/user-id/3396331)- I hope you are the right Al Reid.

Alternatively, as [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) suggested, you can reach out to the Atlassian Platinum partner in your area who is authorized to implement Jira Align.

The only Atlassian Platinum partner I'm aware of who can independently implement Jira Align is Cprime. [@Tina Behers](/t5/user/viewprofilepage/user-id/3625675) is responsible for all Jira Align implementations a Cprime. She trained me as an Enterprise Solution Architect when we worked together at AgileCraft.

Regards,  
Peter

comments: author: Dan Buffham
body: Actually [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) I believe there are 8 partners that are doing this.

-Dan


author: Peter Jessen
body: Hi [@Dan Buffham](/t5/user/viewprofilepage/user-id/2933894),

I knew there were multiple partners who could implement Jira Align with Atlassian support. To my knowledge, only Cprime can implement Jira Align without Atlassian support. If that has changed, I didn't know.

Regards,  
Peter
Validate Lean Agile and SAFe implementation in Jira Align
Asked by Reddy:

Is there a standard way to Validate Lean Agile and SAFe implementation in Jira Align?


Answers:
author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

Jira Align is highly in sync with the Scaled Agile Framework and Lean Agile principles. This is why we must be SAFe Program Consultants (SPCs) in order to effectively implement Jira Align.

As part of a standard implementation effort, the Enterprise Solution Architect (or equivalent) who implemented and configured Jira Align for your company would have modeled Jira Align based on the guidance given by your company. That would have included how closely aligned to SAFe the configuration was intended to be.

Shy of the alignment happening during initial implementation/configuration, there is no documented standard way for an organization to validate alignment to SAFe. I would suggest you reach out to your implementation team to ask them this question.

A good way to align with SAFe going forward is to use the [Framework Map functionality](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115004844414-10X-User-Mapped-Interactive-Images) in Jira Align as a base level-setting and alignment with the desired framework.

Regards,  
Peter

comments: author: Nic Brough -Adaptavist-
body: I'm not sure what the "validate" means in this question, but I am 100% with you on "get in SPCs and talk to them about how you would want to work"


author: Peter Jessen
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)- I interpreted the "validate" request as asking if there is a way to verify that a client has set up Jira Align terminology, value streams (operational and developmental), work levels, etc. in alignment with SAFe and lean agile recommendations.


author: Nic Brough -Adaptavist-
body: I can see that, but it's not what I would guess at for the meaning of "validate" here. Hence the request for more information, I don't think there's enough for us to judge much. (But your answer is a really good way to get the other information we might need out)
What is the best way to see Objectives for a train?
Asked by Ann Bouvier:

Do you know how we could get objectives to show up in the team swimlane on the program board, rather than just at the top?

Since they're all grouped together, it's hard for us to track them without hovering over each one.

Is there a better way to see objectives?


Answers:
author: Peter Jessen
body: HI [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766),

Currently all objectives appear at the top of the Program Board.

This is not a configurable option at this time.

There are other views for visualizing the objectives, such as:

* [Objective Tree (Labs)](https://agilecrafthelp.zendesk.com/hc/en-us/articles/360019601834-10X-Objectives-Tree)
* Team Objectives Grid
* [Progress By Objective](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115004944748-10X-Progress-by-Objective)

You might need to toggle on each of these in Roles.

Regards,  
Peter
cumulative flow not working in custom kanban boards
Asked by Reddy:

Hello,

cumulative flow metrics are not working in custom kanban boards. Is there an open bug in relation with this?

Thanks.


Answers:
author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

To my knowledge, the custom kanban functionality is no longer being developed or supported. It is one of the reasons I recommended that you not use it at all. Although, in the [Release Notes for 10.55](https://agilecrafthelp.zendesk.com/hc/en-us/articles/360036186433-Release-Notes-for-10-55) (dated September 2019) they do mention a slight update.

You can always open a defect with Jira Align support to see if they are actively supporting custom kanban functionality and if they will fix the cumulative flow metrics.

I recommend you focus on the backlog kanban functionality and the value stream/process step functionality.

Regards,  
Peter

comments: author: Reddy
body: Hello [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)

Got it, thank you very much for the suggestion.

Regards,

Abhi.
Jira Sprints Misalligned with JiraAlign
Asked by Meena.Gundamraj1:

How to correctly align Jira Boards with JiraAlign , meaning to correctly map Future Sprints as "Future".


Answers:
author: Peter Jessen
body: Hi [@Meena.Gundamraj1](/t5/user/viewprofilepage/user-id/3847133),

In order for Jira sprints to sync properly (automatically) with Jira Align sync/anchor sprints, a number of things must be set up properly:

1. The Jira project and Jira board must be mapped to the correct Jira Align Program/ART in Jira Align via Administration -\> Jira Settings.
2. The sprints in question must be created from the Jira board of the team using the sprints.
   * NOTE: Don't share sprints between boards and don't use "bucket sprints"
3. **THERE MUST BE AN ACTIVE SPRINT ON A BOARD FOR AUTOMATIC SYNCING OF SPRINTS AND FUTURE SPRINTS BETWEEN JIRA AND JIRA ALIGN**
   * **This is the most common reason sprints aren't syncing between Jira and Jira Align**
4. The "Create Sprints in Jira Align from Jira" setting in Administration -\> Jira Settings -\> Jira Setup tab must be set to yes.
5. The JA Program/ART must be mapped to the Planning Increment that contains the time period of the sprints in question
6. **THE SYNC/ANCHOR SPRINTS MUST EXIST ON THE PROGRAM INCREMENT OBJECT (Program -\> Manage -\> Show All+ Program Increments) IN JIRA ALIGN IN ORDER FOR THE JIRA SPRINTS TO HAVE SOMETHING TO SYNC TO.**
   * **This is the second most common reason sprints aren't syncing between Jira and Jira Align, especially if the PIs were created in advance but the sync sprints haven't been added.**

Regards,  
Peter


author: Rae Gibbs
body: [@Meena.Gundamraj1](/t5/user/viewprofilepage/user-id/3847133) If you are having issues with sprints properly mapping and are seeing errors, I highly recommend filing a Support ticket. There are various solutions to this problem and without being able to see first hand what is going on, it is hard to recommend the correct solution.

comments: author: Peter Jessen
body: [@Meena.Gundamraj1](/t5/user/viewprofilepage/user-id/3847133)- I certainly agree with [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218). If you can't resolve the issue relatively quickly using the guidance I provided, then opening a support ticket is the way to go.
What steps are needed to update a team name and still have it sync properly?
Asked by Ann Bouvier:

What are the steps needed to update a team name and still have it sync with Jira?

I have a few teams that are changing a bit, people being moved from team to team. The new team will use the same board in Jira, but want the project renamed and have it reflected in Jira Align.


Answers:
author: Peter Jessen
body: Hi [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766),

As long as the board ID remains the same, the data will continue to sync regardless of name changes.

Are you only renaming the Jira project or are you also changing its key? If you are changing the key, that is a huge no-no - Jira Align won't recognize a key change unless you unmap the old project key and map the new project key. (We discussed this while I was supporting you guys.)

If you are simply changing the Jira project name, then you can go to Administration -\> Jira Settings -\> Manage Projects Tab and click on the existing Jira project key. When the detail slide out appears, change the Project Name field to the new name and Save.

To change the team name in Jira Align to reflect a new team name, go to Team -\> Manage -\> Show All+ -\> Teams (or, use the blue search as I know you like to do), search on the existing team name, open the detail slide out and rename the team at the top of the page under the Team ID. Save.

Regards,  
Peter

comments: author: Ann Bouvier
body: This renaming needs to happen in both Jira and Jira Align i assume?


author: Peter Jessen
body: Hi [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766),

Yes. If you are renaming the Jira project, then you would rename it in Jira and rename it in Jira Align (as described above).

Jira doesn't have a team concept (other than as a label), so renaming the existing board to reflect the new team name would also be helpful.

Regards,

Peter


author: Ann Bouvier
body: thanks [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)


author: Peter Jessen
body: You are always welcome, [@Ann Bouvier](/t5/user/viewprofilepage/user-id/2931766).


author: kaushal
body: Hi [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143)

I have received a request to change the project key in Jira. which I did, but when I checked in Jira Align the key didn't changed. The project was still showing up with an old project key.

So I changed the project key manually in Jira Align. Now some stories do show up with new project key and some still shows up with an old project key. The old stories are not assigned to project anymore, I have to go and add the stories manually to project.

Is there any way we can change the project key for all stories so they can sync up with correct Jira project ?
Are attachments supposed to sync from Jira Align to Jira? What about from Jira to Jira Align?
Asked by Jenny Bellas:

I have a user that added attachments to a Feature in Jira Align and they are not getting sync'ed back to Jira. I am unsure if this is a bug or functionality that does not exist yet.

Also, I am wondering the same about attachments created in Jira. Are they supposed to get sync'ed to Jira Align?

Thanks in advance!


Answers:
author: Peter Jessen
body: Hi [@Jenny Bellas](/t5/user/viewprofilepage/user-id/1947070),

Attachments do not sync between Jira and Jira Align or the other way. It is a limitation in the Atlassian Jira API at this time.

The [Jira Align 10X: Jira Integration Guide](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide) provides details on what fields and issues sync from Jira to Jira Align and vice versa.

The[10X: Jira Integration Best Practices and FAQs](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115001962513-10X-Jira-Integration-Best-Practices-and-FAQs) provides additional info on proper config.

Hopefully the Jira API will allow will change in the future.

Regards,  
Peter

comments: author: Jenny Bellas
body: Thanks Peter! That is what I suspected but it's nice to have confirmation.


author: Peter Jessen
body: You are very welcome, [@Jenny Bellas](/t5/user/viewprofilepage/user-id/1947070).


author: Jyotsna Manikantan
body: Hi all, I found this article dated april 2020 ---is there any new update on attachments on Align and to sync to jira via API? thanks
JIRA Align On-Premise: Features & Limitations
Asked by Marta Alberto:

Dear,

Which are the features of the JIRA Align on-premise version?

Is there available some public documentation where we can check the capabilities of the on-premise version?

Moreover, i would like to ask about known technical/functional limitationson of the on-premise version.

Many thanks in advance!


Answers:
author: Peter Jessen
body: Hi [@Marta Alberto](/t5/user/viewprofilepage/user-id/3840142),

The two versions are identical.

In order to be eligible to purchase Jira Align in an on-prem version, your company must meet certain criteria specified by Atlassian.

If at all possible, I would recommend your company go with the cloud version. Support is much easier and upgrades every two weeks are automatic. If you go on-prem, then you are dealing with a delayed upgrade path (as shown in the link [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) provided, as well as a potential need to self-upgrade if your security team doesn't provide Jira Align Support access through your firewall to upgrade your instance.

In addition, the cloud version automatically adjusts based on demand/load. In my experience, on-prem instances are often suffer from performance issues due to the hardware/bandwidth provided.

Regards,  
Peter

comments: author: Marta Alberto
body: Many thanks for your answer!


author: Tom O'Connor
body: All release notes, both for SaaS and On-Prem are located here: <https://agilecrafthelp.zendesk.com/hc/en-us/articles/235943887-Release-Calendar>
Defect management Report
Asked by Reddy:

Hello,

Is there a way to create custom reports in Jira Align? I'm looking to get some visibility on how, at the program level, teams are handling defect management. I've found the "Find Fix Rate" report which is good information for my needs. However, the report seems to be only available by team and by iteration. I'm looking for a more consolidated view like, All Teams in a PI.

Thank you,

Abhi.


Answers:
author: Peter Jessen
body: Hi [@Reddy](/t5/user/viewprofilepage/user-id/3832787),

Jira Align has a large number of reports that can be modified and configured via various filters. You also can export the various grid views.

There is not currently a true custom reporting functionality with Jira Align itself. That is the purpose of Jira Align's Business Intelligence component, formerly known as LEO - <https://www.atlassian.com/software/jira/align/bi>. This is an additional license to teh base Jira Align product.

I recommend you check with your Jira Align administrator to see if your company purchased the business intelligence component.

Regarding your specific ask around defect management, Jira Align has a number of reports supporting defect management. The reports that might be of use to you will depend upon how your organization is handling Jira bugs in Jira Align. Are Jira bugs being synced as defects in Jira Align? Or are the mapped and synced as "Stories of Type Defect?"

Regards,  
Peter
Differentiate between Saved and Submitted Time Tracking
Asked by Marc Hutley:

Is there a means by which to differentiate between Saved and Submitted Time Tracking entries in the 'timeline bar' on right right hand side of the time tracking screen?

For example, I work a 40 hour week, and am able sometimes to predict my work pattern. I can go into Jira Align, fill out my time, and Save it. Other weeks, I can't, and have to fill and submit all in one go.

When my manager approves my time, the box in the timeline bar is Green.

However, there is no visual indicator to say that I've Submitted my timesheet and it's pending approval from management - the timeline bar will simply remain white, and if I have Saved but not Submitted my time, this becomes a forget-point, leading to my manager needing to chase my timesheets up.

Is there something my business has failed to configure?


Answers:
author: Peter Jessen
body: Hi [@Marc Hutley](/t5/user/viewprofilepage/user-id/3836367),

Time tracking is actually one of the few bits of functionality in Jira Align I haven't used.

However, I did find this article, [10X: View Submitted Timesheets](https://agilecrafthelp.zendesk.com/hc/en-us/articles/115002538507-10X-View-Submitted-Timesheets), that seems to answer your question.

Regards,  
Peter
Resource Planning / Forecasting
Asked by Jeremy Janas:

In jira advance roadmap are we able to use placeholder resources for planning out future project / initiatives? EG:

We have a shared team and we're not sure what resource will be assigned in the future but are just trying to capacity plan for projects not yet started. Are we able to put a placeholder in there to forecast? I thought I remember seeing someone do that under jira portfolio back in the day.

Found my Answer: Virtual User


Answers:
author: Ostap Zaishlyi _Reliex_
body: Hello [@Jeremy Janas](/t5/user/viewprofilepage/user-id/4451562)

In our solution, **ActivityTimeline** , we actually allow to create **Virtual Resources** that could represent new potential employees, show lack of resources, or allow to plan for non-human resources like equipment or rooms.

Here is an article on our website about it:

<https://reliex.com/blog/how-to-discover-that-you-lack-project-resources/>


author: Angus Russell
body: [@Jeremy Janas](/t5/user/viewprofilepage/user-id/4451562)

The old interface had virtual users for this, but they don't exist any more in the new interface.

Advanced Roadmaps currently doesn't use team members for anything other than calculating capacity based on the number of members. That means it's fine to put N random members into a private or shared team for planning purposes.

In the future, Advanced Roadmaps will use team membership for more fine-grained capacity planning (E.g. on the member level).

I'd suggest using a private/plan-scoped team for this.

Thanks,

Angus


Tags: advanced-roadmaps

forecast
Adding a Story from within a Plan - 'Something Created, but not an Issue
Asked by Warde Wynter:

Hi

We have Advanced Roadmaps working

however, when we try to create a Story from within the Plan, 'something' is created that looks like a Story, but is essentially just the project ID i.e. in this case 'WLTH' , but no Story ID

in the screen image you can see that a story with ID = 'WLTH' is created

we can create Stories from within the project as is typically the case, and they are then reflected in the Plan correctly e.g. 'WLTH-57' as below

the correctly created Story can be seen in the backlog, but no the 'incorrect' one

I noticed this also happens with Epics, and may be the same for other issue types

Any ideas :-)

Cheers

Warde

![Screenshot 2021-08-20 200509.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/156917i2A7EE67259526E54/image-size/large?v=v2&px=999 "Screenshot 2021-08-20 200509.jpg")


Answers:
author: Anna Poppe
body: It looks like you still need to review you changes in the plan to actually create the story in your project.

Try clicking clicking on the "Review changes" button in the upper right corner of the Plans screen From there you can select which of your changes to commit to your project.

comments: author: Warde Wynter
body: Thanks Anna


author: Sachithra Dangalla
body: Hi Warde,

The issue updates you perform within a plan are not saved in Jira until you commit the changes through the "Review Changes" Dialog box. This includes issue creation as well. So if you wish to permanently create an issue, make sure to select the desired changes and commit them in Jira, which will display the issue ID as you expected.

Thanks,

comments: author: Warde Wynter
body: Thanks Sachithra


Tags: advanced-roadmaps

cloud
Advanced Roadmaps Import
Asked by Ron Caylor:

Is it possible to import issues from a csv or similar file type into Jira Advance Roadmaps without them being created to issues in Jira? Or possible copy and paste a set of issues in the roadmap before they are published to Jira?


Answers:
author: Curt Holley
body: Hi [@Ron Caylor](/t5/user/viewprofilepage/user-id/3897591)

Interesting notion, but no, that is not currently possible.

Not sure if it is something Atlassian are likely to pursue, as AR is essentially about the viewing of and manipulation of Jira issues.

What do you see as the advantage of creating and then staging potential Jira content, outside of Jira?

comments: author: Ron Caylor
body: We are using AR as a course planning tool to visualize longer range plans (primarily schedules and resource utilization). As such we want to play with different scenarios, rough decompositions, etc. before publishing to Jira. It is much easier to move, delete, and experiment in AR before elements become full-fledge issues in Jira.


Tags: advanced-roadmaps
Custom Field: Number
Asked by Fred:

I'd like to add Story Points as a custom field on my roadmap. In Jira, it's a custom field. In roadmaps, it doesn't show up as supported or unsupported.

[This article](https://support.atlassian.com/jira-software-cloud/docs/add-and-view-custom-fields-in-advanced-roadmaps/) says number fields are allowed. Do you know what's happening?


Answers:
author: Brittany Wispell
body: Hey [@Fred](/t5/user/viewprofilepage/user-id/4021392)

I believe these community posts might be helpful:

[Why are Story Points not supported in Advanced Road Map](https://community.atlassian.com/t5/Jira-Software-questions/Why-are-Story-Points-not-supported-in-Advanced-Road-Map/qaq-p/1499789)

[Advanced Roadmaps Question](https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Roadmap-Sprints-not-reflecting-the-assigned-story-points/qaq-p/1677333)

Let me know if you need any further assistance and I can look into this further for you. :)

Thanks,  
Brittany

comments: author: Fred
body: Thank you for this, it's easy to overlook the logical things!


Tags: advanced-roadmaps

cloud