youngmon/atlassian-qna huggingface dataset:
Equivalent to Azure Devops "Area Path" in Jira
Asked by Martin Pendlebury:

My company is looking to transition to Jira from Azure Devops for work planning/sprints.

In Azure Devops I currently use the Area Path field to denote which business area a story was for.

e.g.

**User Story** - Password length check

**Linked to feature** - Password security

**Tag** - Added after sprint start (Bad practice I know!)

**Area Path** - Ecommerce business area

In Jira I can user the Epic (now called parent) link to link an issue to an epic and reproduce the same Story--Feature link, and I can use labels for tags, but I'm at a loss as to how to re-create the "Area path" categorisation.

Can you help? Thank you


Answers:
author: Patrice Champet
body: Hi [@Martin Pendlebury](/t5/user/viewprofilepage/user-id/5555321)

You have differents way to implement it

* a dedicated custom field
* using components

You will find more information in the following article : <https://community.atlassian.com/t5/App-Central/Use-cases-for-Components-Labels-and-Custom-fields-in-Jira-For/ba-p/2430544>

I hope it helps !


Tags: cloud

jira-cloud
How to connect Jira team for approval process
Asked by Megha Rajgonda Miraje:

we need to connect Jira team for approval process so we need help desk


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-request-type-in-team-managed-projects/>

<https://support.atlassian.com/jira-work-management/docs/set-up-approvals-for-your-project/>


Tags: cloud

jira-cloud
Development (GitHub pug ins) not appearing on one of our projects
Asked by Jamie Edmondson:

Hello all, We have this plug-in for GitHub showing up on most of our projects but it is missing from one project - and we need to restore that functionality for them. I could not figure this out on my own so I thought it would be quicker to ask the question here.

For example, for most of our projects have this in one of the tabs:

![JiraScreenshot.jpg](/t5/image/serverpage/image-id/338546iFDC6AC4BBF5541EE/image-dimensions/330x199?v=v2 "JiraScreenshot.jpg")

Any ideas on how to re-enable this for the one project?


Answers:
author: Hans Polder
body: [@Jamie Edmondson](/t5/user/viewprofilepage/user-id/5288814) ,

Is this project in question a team-managed or company-managed project?

Have you checked in the project settings if the Feature for 'Code' is in fact enabled?

![Screenshot 2024-07-29 153648.png](https://community.atlassian.com/t5/image/serverpage/image-id/338547i47BF43196557E5A8/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 153648.png")

comments: author: Jamie Edmondson
body: Yes. Code is enabled. And this is a company managed project.


author: Hans Polder
body: Which plugin are you using for the Git integration?

Additionally, can you check the Issue Layout for the issue type(s) that are affected? You can reach this by opening any affected issue \> bottom right choose 'Configure' \> investigate if the 'Deployment' entry is showing in the screen (as shown below). If not, add it via the field searcher on the right.

![Screenshot 2024-07-29 154635.png](https://community.atlassian.com/t5/image/serverpage/image-id/338551i33717429CEEFB05F/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 154635.png")


author: Jamie Edmondson
body: [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451)

Boom! That fixed it! Thank you sir!

Very much appreciated.


author: Hans Polder
body: [@Jamie Edmondson](/t5/user/viewprofilepage/user-id/5288814) ,

Happy to help!

Keep in mind that anyone with 'Administer Project' permissions in the project can update the Issue Layout. So likely it was someone with these rights that changed it - someone from the team who didn't like this panel perhaps? I have seen it happen before :)

It might be wise to check with the people who have these rights to make sure it doesn't happen again!


Tags: cloud

jira-cloud
There is a way to contact the Atlassian team via WhatsApp or LinkedIn?
Asked by Mariana Lindote:

Hello everyone! I hope you are all well. Is there any way to contact the Atlassian team via WhatsApp or LinkedIn? I am interested in implementing Jira in my company's project management. I have not had any success contacting them via email.


Answers:
author: Walter Buggenhout
body: Hi [@Mariana Lindote](/t5/user/viewprofilepage/user-id/5555297) and welcome to the Community!

Depending on what you need help, you might want to consider to reach out to an Atlassian Solution partner in your area to assist you with your implementation. You can find one through [the partner directory](https://partnerdirectory.atlassian.com/), where you can also find a feature to have you matched to the right partner based on your needs.

Hope this helps!

comments: author: Mariana Lindote
body: Thank you very much for your response!

I was unable to contact the partners by email. Is there a direct channel for this?


author: John Funk
body: Hi Mariana - Welcome to the Atlassian Community!

I would be happy to discuss with you. My LinkedIn profile is:

<https://www.linkedin.com/in/john-funk-92261a38/>


Tags: cloud

jira-cloud
Jira Cloud Trouble Connecting to Boards
Asked by lavada.bramlitt:

Multiple users at different locations receiving the same error this morning including myself as the admin, to my knowledge none of the access was changed when this starting happening. I have been looking at access as the issue this morning, nothing seems to be working.

![jira-0729.png](/t5/image/serverpage/image-id/338545i11FC531618AC9046/image-size/large?v=v2&px=999 "jira-0729.png")


Answers:
author: Hans Polder
body: [@lavada.bramlitt](/t5/user/viewprofilepage/user-id/5350763) ,

As multiple users are experiencing issues on different locations, this is likely an issue outside your control. And, since you're on the Premium plan, I would strongly advise you to seek help from Atlassian Support: <https://support.atlassian.com>.


Tags: cloud

jira-cloud
Speeding up a Jira Cloud instance
Asked by Yatish Madhav:

Hi

Post this question to see other Atlassian and community members' **thoughts, suggestions, ideas and practices around speeding up a Jira Cloud instance** for both Jira and Jira Service Management projects.

Eg. we have almost 1000 projects and almost 1 million issues ... Seems like a milestone. However, I wonder what others are doing around clean up, archiving, etc

As from the question title, also wondering the impact on the site performance if these project, scheme, issue, status numbers are so high ...

Thank you

Yatish


Answers:
author: John Funk
body: Hi Yatish,

Definitely, you should archive any projects that are no longer active. And yes, high numbers like that will impact performance. Also, if you have a lot of custom fields that use just a global context then that will also affect performance.


Tags: account-management

cloud

insight

jira-cloud

jira-service-desk

jira-service-management

performance

speed
I don't get email notifications
Asked by evelinpetra:

I've checked all settings, my gmail settings and atlassian settings as well, but I still don't get emails from Trello.


Answers:
author: Nikola Perisic
body: Welcome to the Atlassian community [@evelinpetra](/t5/user/viewprofilepage/user-id/5434919) !

Since you have already did the settings check for the notifications, this is because your email is added to the supression list in Atlassian system.

I've added a tag for Atlassian support team within this community to take a look at your request.

If you do not get the response soon, please raise a support ticket for Atlassian here: <https://support.atlassian.com/contact/#/>

comments: author: Paradise FOH
body: Hi Nikola,  

This has happened to me too! Would a member of the support team be able to look into this for me please? This has happened to me before and you resolved the issue very quickly. I am unable to raise a support ticket as this keeps leading me back to the community support page.


author: Nikola Perisic
body: Hi [@Paradise FOH](/t5/user/viewprofilepage/user-id/5398254) , have you tried with <https://support.atlassian.com/contact/#/> ?


author: Paradise FOH
body: Yes unfortunately it sends me straight back to this community page and won't allow me to submit a ticket for this issue


author: Paradise FOH
body: ![Screenshot 2024-07-05 at 10.29.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/333671iA8F82E2C2CD929FA/image-size/large?v=v2&px=999 "Screenshot 2024-07-05 at 10.29.58.png")


author: Nikola Perisic
body: Try with other browser as well, clear the cache from your current browser.


author: Paradise FOH
body: Hi Nikola, as you can see it does not support me in making a ticket request... despite using a different browser and clearing cache. I believe this is because I am using a free version of trello. As mentioned before, I am pretty certain that this is the same issue as the original poster, and you guys managed to resolve this last time. However unlike the last time, I cannot submit a ticket so am unsure how to get this resolved?


author: Nikola Perisic
body: Sadly, I am not the support of Atlassian. I've replicated this as well even if I have premium subscription. Do you have other products that have higher subscription than free? As a work around you can raise a support ticket for other products and refer that you are looking for Trello support. They should answer you.
Trello not working in Chrome
Asked by Tina Skulima:

Whenever I log in, the website stops reacting after a few seconds or a little time. It's not loading the cards' content properly either. I just updated Chrome to Version 122.0.6261.57, still not functioning properly. I can use Safari but that inconvenient.

MacBook Air Sonoma 14.2.1 (23C71) here but my colleagues couldn't use it either a few weeks ago.


Answers:
author: Tina Skulima
body: Thanks again! I'm not worried about my Trello data but about the rest of the data used by Chrome.

<br />

Visibility is not my problem, I think, though I couldn't find the function you mentioned. The cards aren't loading properly and the buttons don't react as soon as I open a card.


author: Nikola Perisic
body: Welcome to the community [@Tina Skulima](/t5/user/viewprofilepage/user-id/5434807) !

From the Atlassian status, Trello is fully operational.

* Have you tried cleaning your cache?
* Use the incognito mode to load Trello?

However, currently there is an error showing for some users that there is an error connecting to their board.

Try logging out and logging back in to Trello.

comments: author: Tina Skulima
body: Thank you, Nikola!   

I checked the status and was surprised to find no problem there.   
I cleared the cache, logged out and back in again -- still not working.   
Will try incognito mode, have never used that.

I got a "Fehlercode 5", Chrome has problems loading the website.

Incognito mode seems to work, thank you! Still, it would be cool to use Trello in Chrome without that workaround. :)


author: Nikola Perisic
body: Please do.

Let me know the results.


author: Tina Skulima
body: I edited my reply, will repost here:   

I got a "Fehlercode 5", Chrome has problems loading the website.

Incognito mode seems to work, thank you! Still, it would be cool to use Trello in Chrome without that workaround. :)


author: Nikola Perisic
body: Yeah I agree with you. Another thing that you can do is to uninstall the Chrome browser and install it again. And usually is other way around that Safari has some issues and Chrome runs smoothly with Trello.


author: Tina Skulima
body: Thank you. Do you know if uninstalling and installing Chrome again makes me lose any settings? Probably not.   
I was surprised to find my clients at the table had the same problem with Trello when we used it in a session two or three weeks ago.


author: Nikola Perisic
body: It does not lose any data, since everything is hosted on the Atlassian cloud. Try doing that.

Also for your workspace, check the visibility of that workspace - is it private

Example:

![Screenshot 2024-02-22 at 09.45.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/308038i799589A243731AAD/image-size/large?v=v2&px=999 "Screenshot 2024-02-22 at 09.45.58.png")


author: Nikola Perisic
body: Understood, I have tagged Atlassian on this issue as well for a higher visibility of this ticket.


Tags: chrome

freeze
Impossible to get back my account
Asked by BarbaraDebreyne:

Good morning,

From this morning it's completely impossible to get back my account !! I was always connected without putting my password or anything. And if I had to connect , I connected myself with facebook account.

But now we can only connect by Google or slack or I don't know.

So now, I am loosing all the information I had...

Here my board I want to get back : <https://trello.com/b/03jU5XcG/emploi-du-temps>

I have all my appointments, something for my work....

Thanks to do something.

Thank you.

Barbara DE BREYNE


Answers:
author: Gaurav Kataria
body: When trying to login, if you click 'can't login' at the bottom of the page, it will prompt you to reset the password through a recovery email. <https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/>

![Atlassian login.png](https://community.atlassian.com/t5/image/serverpage/image-id/307864i12FF0396F1B9E0D7/image-size/large?v=v2&px=999 "Atlassian login.png")

comments: author: Barbara DE BREYNE
body: Thank you for your answer. I finally found a solution.

Have a good day,

Barbara


author: Nikola Perisic
body: Welcome to the community [@BarbaraDebreyne](/t5/user/viewprofilepage/user-id/5434696) !

I understand your concern. What error message do you get when you try to login?
??????????????????????????
Asked by Y I:

???????

??????????????????????

?Markdown????????????????????

???????????

![1.png](/t5/image/serverpage/image-id/307665i06C52772D36E5EB4/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community! I hope it's alright if I respond in English ?

We're sorry to hear you aren't happy with the new editor feature. If you'd like to turn it off for now, you're welcome to do so from the Trello labs page here: <https://trello.com/my/labs>

Just open that link and untick the "WYSIWYG Editing" feature. Please note that turning the editor off will only work temporarily - there will be a point when that is fully released for all Trello accounts.

Hope this information helps!

Alina \| The Trello Team

comments: author: Yu
body: ??????????????????????

?????????????????????????????????????????

???????

???????????????????????????????????????????????????????

Trello ?? ???(<https://trello.com/my/labs> )???WYSIWYG??? ?????????

?????????


author: Alina Kurishko
body: Hi Yu,

Thanks for your message!

There's no way to go back to the old mode since August 15. I know that's disappointing, so I want to share a little more about why we've made this decision:

At this point, very few people are still using the old Markdown editor. For a long time, there wasn't much downside to keeping it around for people who preferred it, so we were happy to leave it as an option. However, that's no longer the case---continuing to support both of these experiences would slow us down---and so we had to make the tough call to remove the old Markdown editor from the small number of people who were still using it.

I know that this isn't the news you were hoping for, but I hope that helps give some context to this decision.

Alina \| The Trello Team


author: ?? ??
body: Trello???????????????????

?????????????????????????????????????????????????

???????????????????????????????????????????????????????????

????????????????????????????????????????????


author: Alina Kurishko
body: Hey there,

I'd suggest you use the soft line break to create new lines within the same paragraph. This would eliminate unnecessary gaps within your text.

To do that, you can use the Shift+Return (on Mac or Shift+Enter on Windows) shortcut.

Hope this helps! ?

Alina \| The Trello Team
Come posso recuperare le bacheche del mio account @marinadincerti1?
Asked by Marina D_Incerti:

Vengo reindirizzata automaticamente su un account @marinadincerti2 vuoto. Ma che ? collegato alla stessa mail marinadincerti@gmail.com


Answers:
author: Alina Kurishko
body: Hi Marina,

Welcome to the Atlassian Community! I hope it's alright if I answer in English ?

It's worth mentioning that 1 email address can be linked to only 1 Trello profile. I was able to locate both of your accounts under usernames @marinadincerti1 and @marinadincerti2.

You can try searching for any other email address that you own if you received Trello email to it to locate the one linked to your @marinadincerti1 account. I've also just sent a password reset email to this mailbox to help you locate it faster ?

I'd also suggest removing your full email address from your message as these posts are publicly accessible.

Let me know if this information helps you log in to the correct account!

Alina \| The Trello Team
Do all powerups have to be added to boards individually?
Asked by Rande Friedman:

Do all powerups for Google (gmail, calendar, drive) have to be added to boards individually or can they be added to the Trello workspace for integration?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Rande Friedman](/t5/user/viewprofilepage/user-id/5434377)  

Welcome to the Atlassian Community.   

I haven't found a way to add all Google powerups at once to a Board. To integrate these apps into your Trello workspace, it does look like you need to add each app individually.

For instance, when I enter "Google" in the Power-Up search bar, there is no multi-pack of Google Power-Ups. (Screenshot below for your reference)

![Google Powerups.png](https://community.atlassian.com/t5/image/serverpage/image-id/307578i4DDD70CD7E4356AF/image-dimensions/582x384?v=v2 "Google Powerups.png")

I hope this helps,  

Michael

comments: author: Rande Friedman
body: I'm sorry, I didn't ask the question properly. I meant can I add the google drive powerup to my entire workspace at one time or do I have to add it to the boards individually?


author: Dreamsuite Mike
body: You will have to add them individually to new boards.

It is worth noting that if you add power-ups then copy a board, the power-ups will be enabled on the copied version...


Tags: google
How can I make sure I sign up for premium only and not my entire team by accident?
Asked by Karen King:

I can see that I can sign up for premium but it shows what the cost would be for my team too and I only want premium and not my team.


Answers:
author: Dreamsuite Mike
body: The Trello subscription can be a little confusing for sure but I will try to simplify it.

It is a per-user subscription model so if you want premium and you have multiple members in your workspace, you will have to pay for them to be premium regardless of it you think they will use premium features or not.

**This is very much in line with industry standards**

However, there is a trick that can keep your billing to a minimum using single-board guests.

If you set up your workspace so that entire or at least the majority of your team only need to be on 1 Trello board, they will be considered **single-board guests** and therefore **free**, even if you have Premium.

#### Summary of User Types {#toc-hId-316325013}

**Single-board guest**- Only added to 1 board of the workspace, non-chargeable

**Multi-board guest** - On more than 1 board in the workspace but not a workspace member. This means they will be restricted to only seeing the boards they are members of. Multi-board guests are **billable at the same rate as a workspace member**

**Workspace Member** - Has full workspace capability including accessing **all** workspace visible boards and other workspace features such as workspace table or calendar views. Note, they cannot see private boards that they are not a member of. **Billable at the full Standard or Premium subscription**

<https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/>

<https://support.atlassian.com/trello/docs/board-guests/>
automatically add cronofy to all workspaces for Google Calendar and Gmail
Asked by Rande Friedman:

Is there a way to have all my due date notifications for all my workspaces to automatically notify me by gmail and google calendar 24 hours in advance?


Answers:
author: Dreamsuite Mike
body: Cronofy will sync with google calendar so you then can rely on your calendar notifications.

If you want an email, you can also set up an automation in Trello to email you 24 hours before a card is due

![Screenshot 2024-02-21 10.16.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/307640iC92B71DC0F1B645D/image-size/large?v=v2&px=999 "Screenshot 2024-02-21 10.16.02.png")

comments: author: Rande Friedman
body: Mike,

How did you access that form?


Tags: cronofy
Recuperar quadro de uma ?rea de trabalho exclu?da
Asked by Andreia Netcer:

Recuperar quadro de uma ?rea de trabalho exclu?da


Answers:
author: Sal
body: Oi [@Andreia Netcer](/t5/user/viewprofilepage/user-id/5434194)! Infelizmente se uma ?rea de trabalho ? exclu?da, voc? n?o poder? mais recuper?-la, j? que essa ? uma a??o permanente. Sinto muito.
How do I actually get into Calendar view?
Asked by John Tillinghast:

I just upgraded to Premium so that I can put my Trello stuff on the calendar.

Now I cannot tell from your website or the internet what buttons I am supposed to push (or whatever) in order to actually get into calendar view.

However, I see a lot of advertising about how convenient views are supposed to be.

If you want them to be convenient, how about making it convenient to figure out how to get into them? I need to put stuff on my calendar right now and it just shouldn't be hard.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@John Tillinghast](/t5/user/viewprofilepage/user-id/5434292) welcome to the community :) see below:

<br />

![calendar.gif](https://community.atlassian.com/t5/image/serverpage/image-id/307622i8BA2B979EB368544/image-size/large?v=v2&px=999 "calendar.gif")  

<br />


author: Tymek Zapa?a _Colorful Budget_
body: [@John Tillinghast](/t5/user/viewprofilepage/user-id/5434292)

If you want to access the workspace calendar view (that is see your all boards in one calendar), then you can just click on the Calendar button under the Workspace view section, right under your workspace name. To see it you need to be on any of your boards.

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/308102iAD2CA0DFEEB1096E/image-size/large?v=v2&px=999 "Untitled.png")

comments: author: John Tillinghast
body: That's cool, but I'm not seeing anything like that appear on my iPad. How do I make iPad trello behave like my browser trello?


author: Maria
body: Hi [@John Tillinghast](/t5/user/viewprofilepage/user-id/5434292)   

It's Mary from [Planyway for Trello](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

If you're looking for a more easy to use calendar, try [Planyway](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions). By the way, calendar is free there:) ![?????? ?????? 2024-02-08 105205.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/307633i27C433E884368310/image-size/large?v=v2&px=999 "?????? ?????? 2024-02-08 105205.jpg")

comments: author: John Tillinghast
body: Thanks.

I have been able to use Calendar on the desktop, but my iPad Trello still doesn't seem to realize that I should have calendar. How do I sync this?


author: Maria
body: If you're using Planyway, then you can just find Planyway app in Apple store/Google Play. It will sync with Trello as well as the power-up.