youngmon/atlassian-qna huggingface dataset:
We are using Jira server 8.13.0 does Advanced Roadmaps can be supported?
Asked by Lea Eliya:

or do you have any other suggestion to use to plan across teams and also plan the teams capacity?

thanks,

Lea


Answers:
author: Sachithra Dangalla
body: Hi Lea,

Please refer the following to understand which version of Advanced Roadmaps you can use.

<https://marketplace.atlassian.com/apps/1212136/advanced-roadmaps-for-jira-software-formerly-portfolio/version-history>

Thanks,

Sachithra


Tags: advanced-roadmaps
I cannot reach my on cloud Jira
Asked by Fabio Armani:

I cannot reach my on cloud Jira


Answers:
author: Joseph Chung Yin
body: [@Fabio Armani](/t5/user/viewprofilepage/user-id/645082) -

We will need more details on your issue. Please provide what error message that you are getting.

Best, Joseph


author: G subramanyam
body: Hi [@Fabio Armani](/t5/user/viewprofilepage/user-id/645082) welcome to the Atlassian community.

Would you be able to share more details like any error message surrounding your issue?


author: Nic Brough -Adaptavist-
body: Your question is not clear.

What does "cannot reach" mean? What are the symptoms of the problem? What are the error messages you see whenever you try to "reach" it?


Tags: advanced-roadmaps

cloud
Dates in Roadmap are partially updated from the sprint dates
Asked by Ofer Regev:

Hi

I try to use the auto-schedule so our Epics "Start date" and "End Date" will be the results of the earliest story allocation and the latest story as it should be  

for some reason, this works only partially  

when I do the first scheduling, everything work perfectly, the epic start date is the date of the first sprint one of the Epic's story is allocated to, and the Epic's end date is the end date of the sprint that the latest story is allocated to.

<br />

![Screen Shot 1.png](/t5/image/serverpage/image-id/166726i64DCCC53A946DA54/image-size/large?v=v2&px=999 "Screen Shot 1.png")  
\*in this case the epic date were calculated automatically   

The problem starts when I change one of the story's sprints,  

Example 1 - when I change story 2 sprint to be the same sprint as story 1, and the story's end date doesn't change and still represent the old sprint that it was allocated to   

![Screen Shot 2.png](/t5/image/serverpage/image-id/166729iCE8D583E12DD3951/image-size/large?v=v2&px=999 "Screen Shot 2.png")

Example 2 - start date doesn't change   
I change story 1 to be part of sprint 3 but the start date didn't change and still represent the previous sprint start date (sprint 1)

![Screen Shot 3.png](/t5/image/serverpage/image-id/166730i4CF7F92FD4BEF4DC/image-size/large?v=v2&px=999 "Screen Shot 3.png")

It seems like the problem starts after I move the first dates from advance sandbox to Jira tickets and then started playing with the stories sprints

Appreciate your help or any suggestion   
Ofer


Answers:
author: Sachithra Dangalla
body: Hi Ofer,

It looks like the information in your question is not enough to understand what might be the problem. If you feel like this is a bug or need more insight on this, please feel free to contact our support through <https://support.atlassian.com/contact/>.

Thanks,

Sachithra


Tags: advanced-roadmaps
How do I automate Program sync
Asked by Daniel DuBravec:

A feature for Advance Roadmaps for Programs is the Sync to keep things up to date. (see attachment) but you have to remember to do this manually. How can I automate it? Thanks for your help.

![sync.PNG](/t5/image/serverpage/image-id/166086i70A01BAADDE493F1/image-size/large?v=v2&px=999 "sync.PNG")


Answers:
author: Bill Sheboy
body: Hi [@Daniel DuBravec](/t5/user/viewprofilepage/user-id/4490744) -- Welcome to the Atlassian Community!

There is a suggestion in the backlog to add automatic/scheduled sync, and you may watch/vote for it here to see progress:

<https://jira.atlassian.com/browse/JPOSERVER-2861>

Kind regards,  
Bill

comments: author: Daniel DuBravec
body: Thank you [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)


Tags: advanced-roadmaps
Can't use custom date fields in for scheduling
Asked by Louis Linder:

We have added custom start and end dates to our Jira project and kanban board and are able to add the fields to AR dashboard display. However, when we try to use these new dates when configuring the Scheduling screen, AR won't let us choose them from the drop down in which they are displayed. Instead, it gives this warning: "Make sure to add this date field to all the issue sources of this plan."

What else do we have to do to use these dates?


Answers:
author: Joshua Sneed Contegix
body: Hi Louis,  
Have you tried adding (and populating) the date fields for all issues in the plan source? The logic is that AR can't handle dates for the issues in plan if some of the issues do not have those dates. Alternatively put, the date data set is incomplete and AR can't work with that. Cheers!

comments: author: Louis Linder
body: Hi Joshua,

We have thousands of issues in this project. Do we have to update ALL of them even if they are done, descoped, etc?


author: Joshua Sneed Contegix
body: Hi Louis,

Based on the error, yes. I have no experience with this exact error and can't definitively say one way or the other. You can likely bulk update those fields on resolved issues to some date in the past, leaving a smaller subset for accurate date setting. Cheers!


author: Szymon Bazyluk
body: I am currently experiencing the same issue. I don't believe it is a solution as I just did it as explained, I added value for every issue in the project, which is the source of the plan, and it's still the same.

Edit: I also used Filter instead of Project as a source of the plan, where I only filtered for one issue with that field filled in, and the issue is still there. At the same time, I have another project with a different issue type, and I can use that field without any problems. I think it has to be a problem with the project setup you/I are using.


Tags: advanced-roadmaps

server
Road Map - Historical epic view
Asked by Laura Burke:

Hi, I am looking for a way to be able to report of historic epics, from longer than 12 months, is this possible?

Otherwise i would have to keep epics constantly open so i don't lose historic data, is that correct?


Answers:
author: Sachithra Dangalla
body: Hi Laura,

By default, advanced roadmaps will exclude issues that were completed more than 30 days ago. In order to update this configuration, use the plan configuration -\> Exclusion Rules as follows.

For more information on completed issues in advanced roadmaps, please refer: <https://support.atlassian.com/jira-software-cloud/docs/how-advanced-roadmaps-handles-completed-and-resolved-issues/>

![Screen Shot 2021-10-29 at 9.55.08 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/167133i72B7C04B782AC6BA/image-size/large?v=v2&px=999 "Screen Shot 2021-10-29 at 9.55.08 pm.png")![Screen Shot 2021-10-29 at 9.55.49 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/167134i2E42E78191ECA88D/image-size/large?v=v2&px=999 "Screen Shot 2021-10-29 at 9.55.49 pm.png")

Thanks,

Sachithra


author: Curt Holley
body: Hi [@Laura Burke](/t5/user/viewprofilepage/user-id/4613003)

Welcome to the community.

You can configure the length of time completed issues remain of a plan in the Exclusion rules section of the plan configuration. It is set to 30 days by default, but can be changed. The only caveat is, the longer you leave them, the bigger the plan gets (over time) and thus, the slower it is likely to perform (over time).

Workaround for that would be to have a 30 day exclusion version and a much longer one.

![Screenshot 2021-10-28 125751.png](https://community.atlassian.com/t5/image/serverpage/image-id/166893iAE7F1524B72F4D0A/image-size/large?v=v2&px=999 "Screenshot 2021-10-28 125751.png")

comments: author: Laura Burke
body: How do I find these settings?


Tags: advanced-roadmaps

cloud
Advanced Roadmaps - People in Multiple Projects
Asked by Lisy Kane:

Hi there,

I'm setting up Advanced Roadmaps for TWO projects; with some core members but some floating resources.

Is there a way to have Shared Teams have multiple Associated issue sources?

Is there best practices to managing people that are consided shared across Multiple Jira projects?


Answers:
author: Sachithra Dangalla
body: Hi Lisy,

You can create Shared Teams by accessing Plans -\> View Shared Teams -\> Create Team. Once you have a Shared Team, you can add it in your plan's team view. Let us know if you need further help on this.

![Screen Shot 2021-10-29 at 10.03.14 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/167135iD8973CCB6CE7F56A/image-size/large?v=v2&px=999 "Screen Shot 2021-10-29 at 10.03.14 pm.png")

Thanks,

Sachithra


author: Jacob Vu
body: Hi [@Lisy Kane](/t5/user/viewprofilepage/user-id/1410200)

You should be able to create teams in Advanced Roadmaps. If the floating resources are consistent and are grouped into teams, I'd suggest creating teams for each group of resources so that you can assign them to various tasks/projects.

J

comments: author: Lisy Kane
body: Hi Jacob,

So do you mean something like:

**TEAMS**

Project A - includes consistent people

Project B - includes concistent people

Engineers - floating engineers

Designers - floating designer


Tags: advanced-roadmaps

cloud
Extracting all the initiatives, where the stories have not been updated/edited for the past 5 days
Asked by Khayyam Shaukat Syed:

I am trying to create a list of all the all the inititative where the stories have not updated.

Therefore i wrote JQL below to limit my search to the stories only that i am interested / were not updated in the last 5 days.

updated \< startOfDay(-5) AND resolution = unresolved AND issuetype not in (Sub-task,Epic)

The JQL above gives the intended results \& it works fine. However,

Now when i try to access all the parents of the stories given by the JQL mentioned above, it does not return a singly value. See Below :

issuefunction in portfolioparentsof(" updated \< startOfDay(-5) AND resolution = unresolved AND issuetype not in (Sub-task,Epic)") \& issuetype = Initiative.

Can you please advise what am i doing wrong that the result are not reflected at all. Also please correct me if there is a better way to access this info


Answers:
author: Radek Dost?l
body: This seems to return initiatives for me. At first I thought the ampersand (\&) is the problem but no it returns the same results with AND as well.

* Are both Portfolio and ScriptRunner licensed?
* Can you check the customfield_id of your Parent Link from

```
https://yourjira.com/rest/api/2/field
```

Searching for 'Parent Link' you should find a json object like so

```
{"id":"customfield_14336","name":"Parent Link","custom":true,"orderable":true,"navigable":true,"searchable":true,"clauseNames":["cf[14336]","Parent Link"],"schema":{"type":"any","custom":"com.atlassian.jpo:jpo-custom-field-parent","customId":14336}}
```

Please include that object in a comment.

* Are the stories using 'Parent Link' to be connected with Initiatives,

Can you pick one story from the results, and run this

```
https://yourjira.com/rest/api/2/issue/<ISSUE-KEY>?fields=updated,resolution,issuetype,customfield_14336
```

where the customfield_id is that of your parent link id

**edit1:**Also the JQL you pasted I assume was copied, yet it contains a dot in the end - could that not be it? Although it should give you a JQL search error "this issuetype doesn't exist" if that were the case.

**edit2:** Are those stories linked to Initiatives ++directly++ or are they linked to an Epic? If so, the portfolioParentsOf should only get the Epic, but since your jql states you only want Initiatives =\> 0 results; something worthwhile to check, probably this is the case

Maybe we can spot something weird in your json's perhaps, seems to work for me locally at least.


Tags: advanced-roadmaps
Duplicate External Team in Plan
Asked by Angela Desmond:

In our Plan one of the teams seems to be appearing twice, one version has all the expected issues, the duplicate row for this team has only one issue and says "External - Team currently not in this plan".

What has caused this?

![19102021 Ops team duplicated in jira plan.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/165610i42D6EDEAD74003B0/image-size/large?v=v2&px=999 "19102021 Ops team duplicated in jira plan.jpg")Thanks


Answers:
author: Angela Desmond
body: Update for anyone else experiencing this issue - this seems to have resolved itself after I added the field "Team" to the view and then re-assigned the issue to this Ops team again, even though it seems like it's the same value it must've been different.![19102021 ops team readded to Team field on plan.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/165612iA8AE8770328F9535/image-size/large?v=v2&px=999 "19102021 ops team readded to Team field on plan.jpg")


Tags: advanced-roadmaps

cloud
The dependencies badges are NOT turning red even with conflicting timelines on dependent issue
Asked by NAYANA:

Using Advanced Roadmaps (on Jira DataCenter) - 3.24 (8.13)

The badges for dependencies are not turning red even with conflicting timelines with dependent issue.

I selected 'Sequential' for dependency configuration.

The badges are not turning red or showing elapse time even though a few issues are blocking a story. Why won't the badges turn red? am i missing something in terms of settings?


Answers:
author: NAYANA
body: Is this a bug?


Tags: advanced-roadmaps

badge

dependency
display TEAM from Roadmap in KANBAN Board Jira
Asked by Patrick Spendlhofer:

Hi, it is not possible to display our team from the Roadmap in our Jira Kanban board.

I can create a new task in the roadmap with the team - then it is displayed in the Jira board, but when I want to change the team in the task (ticket), the teams from the roadmap will not appear. Do you know how to integrate these fields?


Answers:
author: Tammi Sauve
body: I am no expert on Adv Roadmaps, but I suspect that the TEAM was created within the plan itself and not as a shared team that can be used external to the plan

comments: author: Patrick Spendlhofer
body: Hi,

yes - the Team was created in the Advanced Road Map.

Where should I create it, to make it visible in JIRA?


author: Tammi Sauve
body: So all teams are created in Adv Roadmap, its just a matter of specifying it as private vs shared. By default when you create the plan they are set to private.

This article explains how to convert a private team to shared. (The link says cloud but it works on hosted versions too, I just checked our instances and confirmed )

[Convert plan-only team to a shared team in Advanced Roadmaps \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/convert-plan-only-team-to-a-shared-team-in-advanced-roadmaps/)


author: Philipp Barry
body: Hi Patrick,  

Please find more information on adding fields to Jira agile boards cards: <https://support.atlassian.com/jira-software-cloud/docs/customize-cards/>  

This works for the "Team" field from Advanced Roadmaps as well.  

Does this answer your question?  

Best regards  

Philipp

comments: author: Patrick Spendlhofer
body: Hi Philipp,

thank you for the hint. I provided it to ou admin, he said this will not work in our case.   
Ty!


author: Patrick Spendlhofer
body: For better understanding my question:

We created Teams in our Advanced Roadmap and grouped our Tasks with the Teams:

![1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/164682iFA6117FDCBEED028/image-size/large?v=v2&px=999 "1.JPG")

So the Tasks are displayed under our Team "Bilanzierung".

This is just working because I created the task via Roadmap - Create issue

![2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/164683iA5CFF35D7834F88D/image-dimensions/328x242?v=v2 "2.JPG")

When I do the changes and transport them to our Board, it is correctly displayed:

![3.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/164684i10500399B2046053/image-size/large?v=v2&px=999 "3.JPG")

But when I want to Change the Team, it will not find my Roadmap Teams....  
Also not when I want to create a Task out from the Jira Board...

![4.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/164685iBEF07828285AACBF/image-dimensions/355x140?v=v2 "4.JPG")

![5.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/164686i7BE4877D0B9DA2C2/image-size/large?v=v2&px=999 "5.JPG")

Maybe someone of you, knows how to make them visible or even how we can display them?

Thank you in advance!

KR Patrick


Tags: advanced-roadmaps
Epic created from advanced roadmaps does not create real epic
Asked by Uttkarsh Jain:

When we created epics from advanced roadmaps. it dint created the epics in real. you can find that epic to associate it with a story.

Secondly, we have an initiative and in advanced roadmaps screen you can have multiple epics as a child to initiative however when you open initiative screen you can only attach one epic to an initiative .


Answers:
author: Leon
body: did you review and apply changes?

comments: author: Uttkarsh Jain
body: Yes, it worked after I saved it.

Thanks


Tags: advanced-roadmaps

cloud
Issues not Displayed in Plan
Asked by Frank Barilone_ Jr:

Was adding issues (stories) to an Epic and went to refresh my plan that the epic is included in. It shows previously added issues in the plan, but is not reflecting the newly added issues in the plan.

Checked the Fix Version and confirmed that all checks out, checked plan sources, nothing is excluded, all filters are cleared out. When I view at the program level and attempt to sync it says completed but the child issues count value remains constant and hasn't updated to reflect the newly added issues like it does in the Release view or in the Epic record view itself.

Have tried all troubleshooting recommendations, does not seem to be content tagging, or filtering, etc... related. My plan isn't updating to reflect new issues and I don't know why. ![Jira Help_Epic View.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/164547i17ECA3C3D3A650DF/image-size/large?v=v2&px=999 "Jira Help_Epic View.jpg")![Jira Help_Plan View.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/164545iEEB08ADD21D0D299/image-size/large?v=v2&px=999 "Jira Help_Plan View.jpg")![Jira Help_Release View.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/164546i894B9531915B6E4A/image-size/large?v=v2&px=999 "Jira Help_Release View.jpg")

![Jira Help_Program View.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/164552i0E20DE9985BF3ADB/image-size/large?v=v2&px=999 "Jira Help_Program View.jpg")


Answers:
author: Frank Barilone_ Jr
body: Executed a workaround. Cloned the two Stories that refused to show up in my plan and the cloned records popped right in. Closed the previous (637/638) records as duplicates and not working due to some kind of server issue.

Don't know what the root cause of this issue was, but suffice to say my planning is back on track.


Tags: advanced-roadmaps

plan

server
purchase of 25 premium trello license
Asked by rodolfo juan veneri:

Good afternoon, I am a service provider consultant advisor. I need an email or phone contact to buy 25 premium trello license, for my client thank you very much


Answers:
author: Brittany Joiner
body: [@rodolfo juan veneri](/t5/user/viewprofilepage/user-id/5550899) I think you can just buy them by upgrading your workspace, right? If you want to get in touch with sales, you can fill out this form here: <https://trello.com/enterprise#contact>


author: raghvav_pandey
body: Hi there, can you please send an email to procurement@trundl.com and we will help you.
Limite de ?rea de trabalho
Asked by Paula Andressa Cunha:

Ol?! Eu estou tentando criar uma nova ?rea de trabalho na minha conta, atualmente possuo apenas duas. Mas n?o encontrei mais a op??o de criar... o Trello sofreu alguma atualiza??o nesse sentido?


Answers:
author: Rasmus Wulff Jensen
body: Create button have moved to personal menu

![IMG_1313.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337411i7FB8D9386E712C6C/image-size/large?v=v2&px=999 "IMG_1313.jpeg")


Tags: cloud

trello-cloud
How do I change the AM / PM time format to 24h on due dates (cards)?
Asked by Alejandro Flores Mosquera:

How do I change the AM / PM time format to 24h on due dates (cards)?


Answers:
author: Brittany Joiner
body: [@Alejandro Flores Mosquera](/t5/user/viewprofilepage/user-id/4567751) unfortunately this isn't a setting you can change at the moment. You can make a feature request for this by submitting a ticket via <https://trello.com/contact>

comments: author: Brittany Joiner
body: [@Alejandro Flores Mosquera](/t5/user/viewprofilepage/user-id/4567751) i know this probably wasn't exactly the answer you were hoping for, but would you mind accepting this answer so other who have the same question know there is an answer in here?


Tags: cloud

format

hour
Como fa?o para cancelar o teste gratuito do Trello Premium?
Asked by Aline de Oliveira Silva:

Estou no teste gratuito do Trello Premium, mas desejo cancelar


Answers:
author: Lara
body: > **Translation**:
>
> How do I cancel my Trello Premium free trial?

Hi Aline,

Thanks for reaching out!

I've gone ahead and cancelled your Premium trial for you, which should take effect immediately.

In future, if you are on a paid plan or trial, please reach out to our billing team at <https://support.atlassian.com/contact/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Enter key is not working
Asked by Louisa:

For example, when I try to copy a card by clicking "Copy" and then press "Enter", nothing happens.  
I emptied my cache and accepted the Cookies, I tested on another browser than Google Chrome but the same thing happens.

Can anyone help me?

Thanks,

Louisa.


Answers:
author: Bibek Behera
body: Hello [@Louisa](/t5/user/viewprofilepage/user-id/5550285) ,

Welcome to the community.

Could you please share some screenshots or screen recordings where exactly you are stuck? It will help to understand and troubleshoot the issue further.

-Bibek

comments: author: Louisa
body: Dear Bibek,

Thank you.

Here are the screnshots:

* When I try to copy a card, I click on "Copy"![Screen1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337272i6A8D3AE5880B3808/image-size/large?v=v2&px=999 "Screen1.png")
* Then, I press "Enter" but nothing happens, the copy is not saved

![Screen2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337273i705D5489D0C2BCA9/image-size/large?v=v2&px=999 "Screen2.png")


author: Bibek Behera
body: [@Louisa](/t5/user/viewprofilepage/user-id/5550285) ,

Your cursor is still locked in The "Title" box. Please use Tab till you get to the create card option and hit enter.

That is how it is :)

-Bibek


author: Louisa
body: [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396) thank you, however since recently, I could just press 'enter' and it would create the copied card. It was more time-efficient that way :)


Tags: cloud

copy

enter

key

keyboard-shortcut

trello-cloud
I want to cancel Premium Trello plan
Asked by Marina Nazina:

I want to cancel Premium Trello plan. Please help me!


Answers:
author: Brant Schroeder
body: [@Marina Nazina](/t5/user/viewprofilepage/user-id/5549760) You can use the instructions here to cancel your plan. <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>


Tags: cloud

trello-cloud