youngmon/atlassian-qna huggingface dataset:
Gliffy and Error resolving editor via resource registry: No current user
Asked by Roland K:

Greetings all, wish you a happy new year. I get this error, when I try to edit a graph from Gliffy: "**Error resolving editor via resource registry** : No current user" and "Config:  
undefined"

I would be more than glad to receive a support.

Thank you in advance,

Roland


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Hi Roland!

Sorry you're having a hard time with Gliffy. You can reach out to our support team by emailing support@gliffy.com for help. :)

Samie

comments: author: Roland K
body: I never had problems with the app and I've been always more than pleased with it, so it happens. I am sure we will figure out what it causes. Thank you for contacting me, I'm on it.

Best regards,

Roland


Tags: cloud

jira-work-management-cloud
Can't Find Parent id when maping subtask at Import Issue in Link & Subtask
Asked by FINA ALFI KHASANAH:

i cant find![Screenshot 2024-01-06 163502.png](https://community.atlassian.com/t5/image/serverpage/image-id/299191i85541D11261124BC/image-size/large?v=v2&px=999 "Screenshot 2024-01-06 163502.png") Parent id when i will maping subtask in jira. someone please show me how can i occure parent id in maping filed.


Answers:
author: John Funk
body: Hi Fina - Welcome to the Atlassian Community!

Did you try the Parent field? Or Parent Link field?
How two send two events in same transition
Asked by Francisco Gomez Balastegui:

Hi, i have the needed tw send two diferents events on same transition on Jira.   

There it is a method to do that throw API? Or there it is a Improve?  

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Not on Cloud, you would need to script a post-function that could add another event to the ones that a transition already throws, and that's not possible on Cloud.

Why do you think you need to fire two custom events? Can you not just add the right actions to the event the transition is configured to throw?


Tags: cloud
Is there a way to notify the assignee of a blocked task once it is completed?
Asked by Zoe Mitchell:

My team needs a way to be notified when a task blocking their task has been complete, thus opening up their task for execution.

We're a Marketing team of about 20 people and operate in waterfall project management, so dependencies are super important for us.


Answers:
author: Trudy Claspill
body: Hello [@Zoe Mitchell](/t5/user/viewprofilepage/user-id/5399266)

Welcome to the Atlassian community.

Are you working with Jira Cloud or Jira Server/Data Center? If your URL is https://*something* **.atlassian.net** then you are probably working with Jira Cloud.

With Jira Cloud it is definitely possible to set this up using the Automation for Jira functionality. However, there are limits on how many Automation Rule executions are available in a month, depending on the subscription plan you are on. Refer to <https://www.atlassian.com/blog/announcements/cloud-automation-packaging-update>

Here is an example of what the rule might be:

![Screenshot 2024-01-05 at 6.05.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/299188i2097657972929B6B/image-size/large?v=v2&px=999 "Screenshot 2024-01-05 at 6.05.14 PM.png")

The Send Email action would have to be executed in order for this rule to count as executed.

comments: author: Zoe Mitchell
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Thank you so much! This was exactly what I was looking for and it worked like a charm. Thank you for also mentioning the limits on total amount of automation. That's a good thing to keep in mind as I work on setting this up.


Tags: project-management
My project doesn't have 'Category' field and there is no option to add this field
Asked by Shanketh Ragunath:

My project doesn't have a 'Category' field.   
If I add it as a custom field it doesn't feature in the 'group by' menu.


Answers:
author: John Funk
body: Hi Shanketh - Welcome to the Atlassian Community!

Can you share a screenshot of your Project Settings Details page?


Tags: cloud

jira-work-management-cloud
JMWE Create issue(s) Post-function
Asked by Lanre:

I am trying to create an issue from a transition.

This is trying to replicate the branch statements in the original Jira automation.

I want some fields to be edited when the final linked issue has been created using the post-creation script

```
{% if issue | parentIssue | field("fields['Transfer']").value == "Biannual" %}
{% set issue.fields["Start Date"] = date('add',6,"Months") %}
{% elif issue | parentIssue | field("fields['Transfer']").value.value == "Annual" %}
{% set issue.fields.customfield_10089 = date('add',1,"Years") %}
{% else %}
{% set issue.fields.customfield_10089 = date('add',2,"Years") %}
{% endif %}

```

The script is supposed to edit the start date on the newly created linked issue and set it to the current date + 6 months, 1 year or 2 years based on the value of a field (Transfer) in the parent ticket.

I am not able to get this to work.

Any help will be appreciated.


Answers:
author: David Fischer
body: Hi [@Lanre](/t5/user/viewprofilepage/user-id/4925408)

you cannot (at least not easily) modify issue fields in a post-creation script. Setting a variable the way you tried will not update the issue itself, only its in-memory view.

Why don't you put the value calculation code directly in the various fields for the newly created issue (in the "Set fields of new issue" section)?

Also, note that in the context of the Create Issue(s) post function, the "issue" variable represents the *current* issue, not the issue being created. In the value scripts, the new issue isn't accessible (since it isn't created yet) but "issue" represents the current issue which in your case seems to be the parent issue of the subtask being created. And in the post-creation script, you can use the "newIssueKey" and/or "newIssueKeys" variables to access the key(s) of the newly created issue(s).

comments: author: Lanre
body: Hello David,

Thanks for the response. I tried putting it in the part "set fields of new issue," but I got the error...
> Expected a valid date or date+time but got: date('add',1,"Years")


author: Lanre
body: I have achieved this by ensuring that the calculation is made on a date value.

Thanks. This is resolved.


author: David Fischer
body: Hi [@Lanre](/t5/user/viewprofilepage/user-id/4925408)

I'm glad this is now working. Can you please "Accept" the answer so that others can benefit from it?

Thanks


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-work-management-cloud
How do I set custom filters as default in the issues tab in my Jira Work Management project?
Asked by Aaron Kaplan:

Hello! I am struggling to find a way to save custom filters on my Jira Work Management project. I have a saved/starred custom filter that I was to make the default filter or at least easily accessible with a click. However every time I set this filter leaving the page will revert to the default.

How do I ensure this filter stays?

![2024-01-05_10-41-13.png](/t5/image/serverpage/image-id/299119i67DA7C400289DAC3/image-size/large?v=v2&px=999 "2024-01-05_10-41-13.png")


Answers:
author: John Funk
body: Hi Aaron - Welcome to the Atlassian Community!

Unfortunately, you can't currently do that. I would suggest that you click on the Give feedback link on the bottom left and let them know that you desire that feature.

comments: author: Aaron Kaplan
body: Thanks Andy! Appreciate your support


Tags: cloud
Security scheme for Work management (Cloud)
Asked by Jaroslav Jaro?:

Hello community. I managed to create security issue level in admin so that only assignees can see their issues.  

However, I wanted to set it up in Work management project. But in project setting there is no such option in Permissions -\> Issue security.  

I can see this option only in Software management project.   

Does this mean that it cannot be set up for Work management project?  

Thanks for your reply!  

Best regards


Answers:
author: Nic Brough -Adaptavist-
body: Hi Jaroslav,

You can use issue security in JWM projects, but only if the project is a company-managed one. (That applies to JSW and JSM too - there's no point in having issue security in a team-managed project because the users would be able to bypass it)

You should find the link under project settings -\> issue security. It's usually the line below the "permissions" option.

comments: author: Jaroslav Jaro?
body: Oh, thank you for such a quick response.   

Anyway, is it possible to change a project type or I have to create a new one and migrate issue from the old one?  

<br />


author: Nic Brough -Adaptavist-
body: I'm afraid team and company managed projects are so different, there is no way to convert one to the other. You will indeed need to create a new project and move the issues from the old one into it.


Tags: cloud

jira-work-management-cloud
Is there good option to copy project settings
Asked by Kristaps:

Is this possible without manual labor? For now, I have to use share project settings, and then I am creating copies of all settings, just to forget about one setting and messing up all of my projects. There really should be 2 buttons when creating a project. 1 share settings 2 copy settings.


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Kristaps](/t5/user/viewprofilepage/user-id/4584517)

I'm Luka from [codefortynine](https://marketplace.atlassian.com/vendors/1213041?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2571413) ?

If you are willing to use a third party app, you might be interested in our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2571413).

We just added the ability to [configure how Deep Clone handles schemes](https://documentation.codefortynine.com/deep-clone-for-jira/advanced-scheme-options?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2571413) when [cloning a project](https://documentation.codefortynine.com/deep-clone-for-jira/project-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2571413).

![Screenshot%202023-12-18%20at%2014.02.32](https://community.atlassian.com/t5/image/serverpage/image-id/298735i8FC50AA09BDF2DAD/image-size/large?v=v2&px=999 "Screenshot%202023-12-18%20at%2014.02.32")


author: John Funk
body: Hi Kristaps,

You might try an add-on called Revyz Configuration Manager for Jira. [https://marketplace.atlassian.com/apps/1231935/revyz-configuration-manager-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1231935/revyz-configuration-manager-for-jira?hosting=cloud&tab=overview)

Full transparency - I am an advisor for the app company. But you will find that you can Clone a Project which might provide you with what you need. You can do a free trial to check it out.


author: Tansu Akdeniz
body: Hi [@Kristaps](/t5/user/viewprofilepage/user-id/4584517)

So, you would like to copy project settings (schemes) instead of using a shared setting? As a result, you will have several copies of the same scheme which will lead to maintenance and complexity issues. If this is the case, there is no built-in way to copy it.


Tags: cloud

jira-work-management-cloud
Import description text from a .csv
Asked by Charlotta S?fstr?m:

Hi! I try to import a .csv of tasks to JWM. I manage to import and match all fields except for a free text description field. Does anyone have any ideas on if I need to adjust the free text in my .csv to be able to import to the description field in JWM?


Answers:
author: John Funk
body: Hi Charlotta,

Where exactly are you having the problem? So you have a column in your CSV called Description (or whatever name it is) and you are wanting to map that column to the Description field in Jira. But the Description field is not showing up. Is that the problem?

If so, is the Description field on the Create screen in your project?


Tags: cloud

jira-work-management-cloud
How can we links subtask with Task using CSV import?
Asked by Priti patel:

Hi,

we have CSV files with the below details

![question.png](https://community.atlassian.com/t5/image/serverpage/image-id/298898iF0A28B44C322FE0D/image-size/large?v=v2&px=999 "question.png")

we created subtask in AaNeel Employee project but it is not linked with task. we can do manualy but it is large amount of data how can we do with the help of CSV import.

we have also one question is we have due date column in CSV files but when we import data into jira then jira not take this due date it is take different date becasue of that when we create filter based on due date then it showing wrong result.

![due date.png](https://community.atlassian.com/t5/image/serverpage/image-id/298904i1CDEC2D0AA550938/image-size/large?v=v2&px=999 "due date.png")

Q.3 when we import CSV from the below step then it links subtask with task but status filed not showing at a time of mapping field but we have status field in CSV.

![status.png](https://community.atlassian.com/t5/image/serverpage/image-id/298905iAF85FF8C32EE3F9D/image-size/large?v=v2&px=999 "status.png")

when we import the above CSV files using the system import then it mappng the status field but it not links task with subtask.

Q.4 from next time we have list of subtask and we will create new rows in CSV that we need to import then how can import that only present subtask update and if find new rows in CSV then it create new task ?


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Priti patel](/t5/user/viewprofilepage/user-id/5398054)

You need to add new column (Parent). Please check below links:

- <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

- <https://community.atlassian.com/t5/Jira-Service-Management/Import-sub-task-from-CSV-file/td-p/1751443>

Regards,

Seba


Tags: cloud

jira-work-management-cloud
Why does my create an issue automation rule fail?
Asked by Dan Scott Enslen:

I'm new to server/Data Center and do not understand why my automation rule is failing. See screenshot of the error below:

![Create issue error message.png](https://community.atlassian.com/t5/image/serverpage/image-id/298825i3FB1C8ED936234A7/image-dimensions/359x196?v=v2 "Create issue error message.png")

I'm used to the cloud permission Project Role (atlassian-addons-project-access) to set what a rule can do. How do I fix this in server?

*** ** * ** ***

Update: I think the first error above was possibly related to me choosing administrator as the rule actor and or trying to link the issue within the create rule. I've changed the rule to this new action and used myself as the actor:

![Rule Details - Actor.png](https://community.atlassian.com/t5/image/serverpage/image-id/298827iD431BE5EC7087BAF/image-dimensions/263x208?v=v2 "Rule Details - Actor.png")![New rule change - no issue linking.png](https://community.atlassian.com/t5/image/serverpage/image-id/298826i9D178F47547F1EA7/image-dimensions/300x205?v=v2 "New rule change - no issue linking.png")

This is my new error:![Create issue new error message.png](https://community.atlassian.com/t5/image/serverpage/image-id/298828i7CDBC48B11991971/image-dimensions/446x176?v=v2 "Create issue new error message.png")


Answers:
author: Nic Brough -Adaptavist-
body: Hi Dan,

This looks like an admin has added a validator to the project that says "you need to fill in the field called 'Validation Summary'"

Automation can not override the workflow, you need to either fill in the required field, or talk to the project owners who created the rule.

comments: author: Dan Scott Enslen
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)dang it! It wasn't a validator. It was a hidden field on the create screen. ?

Thank you for your help.


Tags: addon-com.codebarrel.addons.automation

automation

data-center

server
Once a form in Work Management is submitted, can I ...
Asked by Alexandre Denault:

I have a Jira Work Management Project that is working perfectly. I added a form, which allows me to create issues.

![Screenshot 2024-01-03 153618.png](https://community.atlassian.com/t5/image/serverpage/image-id/298806i2609F35CEB795E67/image-size/large?v=v2&px=999 "Screenshot 2024-01-03 153618.png")

Once the issue is submitted, I wanted to know if it is possible to:  

1) display the id and a link to the issue just created?

2) display custom text thanking the user, and possibly suggesting a url to navigate to.

Thanks,


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment we don't have this option and following feature request has been filed for same. Please vote and start watching the ticket. <https://jira.atlassian.com/browse/JWMCLOUD-497>
Drag & drop of a picture results in opening of the picture in separate browser tab
Asked by Antoaneta Ivanova:

Hi,

Here are the steps I execute:

1. I change the status of the issue I work on for ex. I set "Close issue" \> a separate sub-window is opened over the window of my web-browser with preset fields

2. In Comment field I drag \& drop or copy \& paste a picture/video

Result: picture or video is not added to the comment (Mozilla Firefox); with Chrome or Edge on drag \& drop the picture is opened in separate tab of the browser

I found some old issues - one is closed <https://jira.atlassian.com/browse/CONFSERVER-30111> and the other is updated for the last time a year ago - <https://jira.atlassian.com/browse/CONFSERVER-52437>

As in December'23 I managed to add picture using one of the up-mentioned methods while using Firefox or Chrome, can you please check the problem?

Regards,

A. Ivanova


Answers:
author: Trudy Claspill
body: Hello [@Antoaneta Ivanova](/t5/user/viewprofilepage/user-id/5396175)

Welcome to the Atlassian community.

The issues you linked are for Confluence, not for Jira.

The below issue for Jira Cloud seems to match what you describe. This is apparently a know and unresolved issue.

<https://jira.atlassian.com/browse/JRACLOUD-73889>

The workaround, provided in that issue, is to add the Attachment field to the screen.


Tags: cloud
How to generate work load report in Jira?
Asked by Admin Invent2:

Hi, I'm using Jira free trial  
how to generate work load report in jira work management? I would like to know every member team doing howmany task in certain period.


Answers:
author: Berat Altunhan
body: Hi,

You can create filter about the issues for which they are assignee and than you can create dashboard. Use ''Assignee Statistic'' on dashboard.

You can use JQL or **Created Date** field to give a specific time interval.

JQL Function: <https://support.atlassian.com/jira-software-cloud/docs/jql-functions/>
How to create an extra column in WM board (sales project template_
Asked by vadim.pavliv:

There is no "+" to add a column or no customizations in "more" for this.  
Right how I have 3 columns with statuses To do, In progress, Done. Need 1 more


Answers:
author: Mayuresh Kamble
body: Hi [@vadim.pavliv](/t5/user/viewprofilepage/user-id/5394376)

Welcome to the Community!

I think you are in company managed business project, So to add a new column you will need to add a new status in the project workflow after that the column with the status name will show up in the board view.

Regards,  
Mayuresh

comments: author: vadim.pavliv
body: Hello,  
thx for your answer!  
So I\`ll try to use not WorkManagment project template.  
Have a nice day!


Tags: cloud

jira-work-management-cloud
How to edit fields in Form builder in the "Drag fields to build the form" selection?
Asked by Britt Mortensen:

I want to establish a new Form in Jira Work Management, but I am missing a field that is important. How can I add a new field to the "Drag fields to build the form" selection?

I have created a new custom field.


Answers:
author: John Funk
body: Hi Britt - Welcome to the Atlassian Community!

You need to add a context for the Custom field to include the Jira Work Management project. This should make the field show up to be able to drag it to the form.

comments: author: Britt Mortensen
body: Thanks for the quick reply, I'll test :-)


author: Britt Mortensen
body: I have added a context for the Custom fiel, still not showing  

![Forms - Incidents _ Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298848iB77AC34EA0B2A34C/image-size/large?v=v2&px=999 "Forms - Incidents _ Jira.png")


author: John Funk
body: Did you do all of that in the same browser tab? If not, you might need to refresh your forms page for it to show up. If you refresh and still not there, can you share a screenshot of your Context for the custom field?

Also, I should have asked before - is this a Company-managed project or Team-managed?


author: Britt Mortensen
body: Company-managed project

![Forms - Incidents _ Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298883iB6A8527FAC2F1FAD/image-dimensions/377x447?v=v2 "Forms - Incidents _ Jira.png")


author: John Funk
body: You have an issue type, but not a Project. You need to add a project to the Context.


author: Britt Mortensen
body: I've made the change in the same browser tab, but the selection still doesn't show up

![Incident Category.png](https://community.atlassian.com/t5/image/serverpage/image-id/299091i3B738711E019D56A/image-size/large?v=v2&px=999 "Incident Category.png")


author: John Funk
body: You might try clearing cache and refreshing. It should be there.


author: Britt Mortensen
body: I have cleared the cache, tried other browsers, but no luck.

![Form builder.png](https://community.atlassian.com/t5/image/serverpage/image-id/299284iA09C271AA5513DF3/image-size/large?v=v2&px=999 "Form builder.png")


author: John Funk
body: Very strange. I don't know what else to tell you other than to open a support ticket with Atlassian:

<https://support.atlassian.com/contact/#/>

Please post back here with the resolution - very interested to know what they found.
How to copy issue to other project?
Asked by Sasha:

I want to duplicate an issue in project1 to project2 based on a condition when an issue is raised in project1.  
However, it says "Cannot create issue in project/issue type".  
Is this an issue with the template being set to a team project?


Answers:
author: Mayuresh Kamble
body: Hi [@Sasha](/t5/user/viewprofilepage/user-id/5393584) ,

Welcome to the Community!

I hope you are trying to clone the issue into project2 through Jira automation. If yes then to resolve this error please select a particular issue type in the action rather than "Same issue type".

Also ensure that you have the necessary permissions to create issue in another project and the issue type which you are selecting is present in the issue type scheme.

Regards,  
Mayuresh


author: Luka Hummel - codefortynine
body: Hi [@Sasha](/t5/user/viewprofilepage/user-id/5393584)

I'm Luka from [codefortynine](https://marketplace.atlassian.com/vendors/1213041/codefortynine?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2566623) ?

It's impossible to clone issues from team-managed projects to company-managed projects without third-party apps.

Our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2566623) can clone from team-managed to company-managed, and vice versa.

If you want to trigger Deep Clone via a [Jira automation, you can also do that from your team-managed project by using our REST API](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation#JiraAutomation-HowtoTriggerDeepCloneFromJiraAutomation(Team-managed)?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-luk-2566623).

You can also try the app for free for 30 days.


Tags: cloud

jira-work-management-cloud