Spacecraft bug - "Failed to update your content. Please check browser logs."
Asked by Martino:

Hello there,  
I am currently working on a Confluence space where I finished uploading all the contents, and I set up the layout through the **Spacecraft app** within Confluence. But when it's time to save and update the layout structure with all the changes I applied it doesn't work. It pops up an **error message** saying: "**Failed to update your content. Please check browser logs** ."  

Here's a screenshot of the error:  

![error spacecraft.PNG](/t5/image/serverpage/image-id/299918i61724C9785856604/image-size/large?v=v2&px=999 "error spacecraft.PNG")  

<br />

I tried to log out and log in to Confluence, I also tried to delete the browser navigation data but none of that worked. Unfortunately, I can't find a solution, I searched both online and here in the community, but I can't find any fix, not even a single topic about it.  
I'm working on Google Chrome.  

Could someone please help?  
Thank you in advance  
Martino


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Martino](/t5/user/viewprofilepage/user-id/5402434) Sorry you've experienced problems with Spacecraft! You can [raise a support request here](https://help-seibertmedia.atlassian.net/servicedesk/customer/portals).


author: Nikola Perisic
body: Hello [@Martino](/t5/user/viewprofilepage/user-id/5402434) ,

Welcome to the community!

Can you check the developer console in Chrome for the errors that are being shown (three dots -\> More tools -\> Developer tools -\> Console) to you? In particular, we would need status codes (either 400 or 500).

Also, I have installed the app on my testing site and it is not working well, since it keeps crashing my Confluence.This is happening when I want to style my page.

Take a look at the console, if you still experience the same issues, uninstall the app and the install it again.In case the issue persists, contact their vendor's support.

BR,

Nikola

comments: author: Martino
body: Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ,  
Thank you!  

Ok, so you're having issues too!  
I checked the developer console, as you suggested, and the error status codes are all 401, 404, and 409.  

Here's a couple of screenshots of the errors from the search console:  

![bug_console_Spacecraft_Confluence.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/300116i222DAA89A2C1F3E6/image-size/large?v=v2&px=999 "bug_console_Spacecraft_Confluence.PNG")![bug_console_Spacecraft_Confluence2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/300117i01086DA119F53058/image-size/large?v=v2&px=999 "bug_console_Spacecraft_Confluence2.PNG")  

<br />

I understand your advice to uninstall the app and then install it again, but the problem with that is that I already published a webpage through Spacecraft, so I don't know if I can uninstall it without losing that webpage or anything that's on it.  
What would you say about that?  

Anyway, thank you so much for replying and helping me :)  

Best regards,  
Martino


author: Nikola Perisic
body: Hey [@Martino](/t5/user/viewprofilepage/user-id/5402434) ,

So what I see from the status codes is that there are some conflicts with communicating with the app itself. Also, I've also looked around and found their documentation page: <https://spacecraft.wikipage.io/> - they also have a service desk where you can report any issues.

I would raise a ticket for them and ask about the issue that you are having.

P.S If this helped you can, you mark this as an accepted answer? :)

BR,

Nikola


Tags: cloud

confluence-cloud