youngmon/atlassian-qna huggingface dataset:
Atlassian organizations administration
Asked by ll:

I'm wondering if there is a way to customize

* organization logo (highlited by ORANGE colour at screenshot attached)
* site logo (highlited by GREEN colour at screenshot attached)

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/85724i6CCC3C7A04B22909/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Ste Wright
body: Hi [@ll](/t5/user/viewprofilepage/user-id/3800225)

As far as I know - it isn't.

I've tried to locate the settings within Admin and changed our own logo but it doesn't appear to impact this screen.

Ste

comments: author: ll
body: thanks a lot, nevertheless - i'll wait a bit for possible secret answer :)


Tags: account
Atlassian Organizations and Atlassian Administration and Trello Confusion
Asked by David A_ Symons:

Atlassian Admin shows that I have two sites (attached in image):![Screenshot 2020-03-05 at 10.32.03.png](/t5/image/serverpage/image-id/85404i7EE452066D9B5334/image-size/large?v=v2&px=999 "Screenshot 2020-03-05 at 10.32.03.png")

I cannot delete the other org. I cannot verify the domain for the one which actually has products attached, as the domain is already verified. The 2 domains and 2 managed accounts are the ones I actually use to login, yet the other organisation is where the products like Jira and Confluence are mapped to.

Also, my Trello mapped to a new managed account - not my Atlassian account - hence 2x managed accounts instead of one.

I've emailed support and as I downgraded after YEARS to the free plan, they don't want to help support me even though I've been a happy paying customer for many years and it appears these issues are heavily related to migration/back-end bugs.

Any help appreciated!


Answers:
author: David A_ Symons
body: I have solved this by transferring the organisation into the existing one (both of the same name) so now everything is merged.

As for Trello, I changed my username and created a new account under my Atlassian account (could not move my existing Trello account) and renamed that to my desired username. Fortunately, I did not have a lot of boards to transfer so this was fine - otherwise I could see this being a pain for anyone who has a lot of transferring to do.


Tags: organization

trello
Possible to use PowerShell to talk to Confluence? Can't auth - 403
Asked by Daniel Verberne:

I'm a PowerShell afficionado and I've installed module 'ConfluencePS' from PowerShell gallery, for the purpose of talking to our Atlassian Cloud environment - Confluence and Jira.

I'd love to be able to programmatically get the # of licenses we have at any one time, so I can notify colleagues, etc.

I swear that I *used to* be able to authenticate to our Atlassian via this method, but over the last year or so, the authentication fails, resulting in a 403 Forbidden.

Again, using module ConfluencePS in PowerShell, I'm running commands like this:

$SpaceKey = "OurSpaceIdentifier"  
$BaseURI = "<https://someURLinthecloud.atlassian.net/wiki>"  
Set-ConfluenceInfo -BaseURI $BaseURI  

I'm storing $creds in a variable, based on my login username (my full email address) and prompting to enter my password and storing that using a PowerShell method 'ConvertFrom-SecureString' and then writing that out to a file, which I then read in whenever I need to authenticate. It's the method that (I swear) worked in the past.

Anyway, when I run the following command, I get a '403 Forbidden':

Get-ConfluencePage -Title 'Title of a page within the space' -SpaceKey $SpaceKey -Credential $creds

**WARNING: Confluence returned HTTP error 403 - Forbidden**   
**Invoke-Method : com.atlassian.confluence.api.service.exceptions.PermissionException: Parent page view is restricted**

Is it still possible to authenticate against these products using scripted languages like this?


Answers:
author: Tine Benmalek
body: Hi Daniel.

In your case it seems that the parent page has restrictions so that you are not able to access it. Restrictions are inherited.

I just upgraded to the newest confluence version on my confluence server and now I am not able to connect. I get a 401 error message. It may be because REST api for confluence no longer accepts basic auth..

Best Regards Tine Benmalek


Tags: account
Can NOT receive any of email from Atlassian!!
Asked by JamesJi:

all of my team using @bluesis.com.

we checked all the email settings and others but could find any issue from it.

so its very much big problem with us.

please let us know the solutions

now I am trying to add new member with @bluesis.com and new member can never receive invitation email


Answers:
author: Adarsh
body: Hi [@JamesJi](/t5/user/viewprofilepage/user-id/2379146) ,

Please do not share your email or any of your personal information in community posts. Reach out to [Atlassian support](https://support.atlassian.com/) , our support engineers will be able to help you out on this.

thanks,

Adarsh


Tags: account
Why have people, who don't be invited acceptance to our Jira?
Asked by Ralf Hintner:

Hey Everyone, i have a Question.

We using Jira Software, and we have severan persons of an other company. 3 of them we have giving access to our Jira. Scince several days, more and more people of this company have access to our Jira. When i asket the Teamleader of the project, he said to me, that they come from Bitbucket, and send me an screen from one of these people, with an screen of Join Sites, and there is our Site into the screen. But we don't use Bitbucket, it is not in oure billing, and also i don't see it somewhere. Why is there an link to our site, and why can people use this link to join our site?

Any Proposal? Thaks for ur Help.


Answers:
author: Ang?lica Luz
body: Hello Ralf,

Welcome to Atlassian Community!

I understand it has been a while since you posted the question and maybe it was already resolved, but I want to share what may be affecting your site.

When users are automatically added it can be related to GSuite where a group it's synced from G Suite to Atlassian Cloud and everyone from that group will be added to the site. If you are not sure if G Suite is synced, please go to Administration \> G Suite.

Also, since there are more site-admins, someone could have allowed people from a specific domain to create their accounts. To check this, please go to Administration \> Site access. If a domain is approved, then anyone from that domain can access xxxxx.atlassian.net and create an account.

I see that Atlassian access was removed from the site, so I believe that it shouldn't affect anything else on your site.

Regards,  
Ang?lica


Tags: account

cloud

jira-software

jira-software-cloud
Not receiving verification email
Asked by mattidg:

Hi,

On a different account, I can't seem to get my verification email sent out by Atlassian.

Is this a known recurring issue? How do I eventually get to receive the email?

Thanks in advance, community!

Warm regards,

Matti


Answers:
author: Adarsh
body: Hi [@mattidg](/t5/user/viewprofilepage/user-id/3764444) ,

Sometimes email are blocked by the Email provider, when the verification email is bounced by Email provider. This could happen when your email account is still being setup while Atlassian send the verification email. Try to re-verify after 24 hours, it should work. If not, reach out to Atlassian support.

cheers,

Adarsh

comments: author: mattidg
body: Thanks for reaching out to me Adarsh.

I assume its not the email provider since I can receive all other emails ..

Warm regards,

Matti


author: Adarsh
body: Hey [@mattidg](/t5/user/viewprofilepage/user-id/3764444) ,

If you are still facing this issue, you would likely need some help from our Support team. Sorry for the inconvenience. Please create an [Atlassian Support ticket](https://support.atlassian.com/contact/) and select "My account" under the 'What can we help you with?' dropdown." This ensures that your issue reaches directly to the team who can resolve this issue.

thanks,

Adarsh


Tags: account
How i can change an organisation admin?
Asked by Noemi Wahnich:

Hi all,

i have an organisation admin which is not in the company anymore, and i want to change that ORG ADMIN role to another account. The issue is that i can't delete, change or modify that account since it says "is an organisation admin".

How i can do that?

thanks in advance


Answers:
author: Kieren
body: Hi Paulino,

There's a similar question here: <https://community.atlassian.com/t5/Atlassian-Access-questions/How-do-I-remove-an-organization-admin/qaq-p/1140954>

When a site-admin is also an Org admin, you can't revoke access directly, firstly you need to remove this user from the Org and then you can revoke the access.  
Please, go to the Organization on admin.atlassian.com \> Settings \> Administrators and remove the user.  
Then, go back to the instance on Administration and remove the user, just make sure that the group site-admin was removed from that user before revoking the access.

Cheers,

-Kieren


Tags: account
Setting up Organization
Asked by Kelly Bercaw:

If I setup a new organization, will I be able to associate all previously created Jira and Bitbucket accounts with our newly created organization? If so, how would I go about doing so and will this requires a subscription to Atlasian Access?


Answers:
author: Adarsh
body: Hi [@Kelly Bercaw](/t5/user/viewprofilepage/user-id/3514840) ,

You need to [claim/verify the domain](https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html) to view and manage all the Atlassian accounts under that domain. Once you verify the domain, all the accounts under that domain will be associated with the Org (including Jira, Confluence, Bitbucket). You don't need an Atlassian Access subscription to claim domain and mange users.

thanks,

Adarsh

comments: author: Kelly Bercaw
body: Perfect thank you! After I have claimed and verified the domain, will the projects that are already created be impacted negatively? Meaning, will they lose any previous work?


author: Adarsh
body: Claiming domain will not have an impact on projects or access to those projects. Once you claim a domain, users in those domains will not be able to make changes to key profile fields.


author: Walisson Pires
body: After create new organizations and insert the customers in each one, Can I follow this method to update all old created requests with them organizations?

Regards


Tags: account

bitbucket-cloud

jira
Problem with microsoft login
Asked by pop486:

Hi, I'm having problem with microsoft login![Problema Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/82036i82C8F17AE95F0164/image-size/large?v=v2&px=999 "Problema Jira.png")


Answers:
author: Shaun van Niekerk
body: SO trying to connect to Jira from within Teams and keeps asking for the MS Account. Expecting a prompt for Jira's credentials not Microsoft because already logged in.

For Teams it is a O365 account in Azure.

Thanks

Shaun


author: Adarsh
body: Hi [@pop486](/t5/user/viewprofilepage/user-id/3597234) ,   

We are experiencing some issues with "Login with Microsoft". Issue is related to Azure active directory configuration and verification of email, Meanwhile, you can input your email address into login form to be directed to appropriate login method.

thanks,

Adarsh

comments: author: pop486
body: Hi Adarsh, thanks for your reply. About the Jira Software Status Page it says the problem is already solved but we are still having the issue in our site.

**Resolved** - Between 17:50 UTC 5th February to 03:00 UTC 6th February, we experienced difficulties with the Login with Microsoft feature. The issue has been resolved and the service is operating normally.  
Feb 6, 03:53 UTC


author: Adarsh
body: Hi [@pop486](/t5/user/viewprofilepage/user-id/3597234)

This is resolved for customers who have Microsoft personal accounts - not tied to an Azure active directory. We are still working on the fix for non-personal accounts. You can track [ID-7361](https://jira.atlassian.com/browse/ID-7361) to get the latest updates. Please continue to use login form to authenticate your account. Based in your organisation set up, we will either ask for password or redirect you to your configured SAML/SSO provider to authenticate.

thanks,

Adarsh


author: Move Work Forward
body: [@Adarsh](/t5/user/viewprofilepage/user-id/81671)

When do you think this issue will be fixed?  

Cheers,  
Leo, ex-Rockets ;)


author: Lucas Hornung
body: Are there any updates on this? I appear to be having the same issue.


author: Mikael Sandberg
body: Hi [@pop486](/t5/user/viewprofilepage/user-id/3597234),

Welcome to Atlassian Community.

There was an issue with the Login with Microsoft feature earlier today, but according to [Jira Software Status Page](https://jira-software.status.atlassian.com/) it has been fixed. Maybe clearing your cache would help?

comments: author: pop486
body: Thanks for your reply. It doesn't work.


Tags: account

atlassian-account

cloud

jira-service-desk

jira-service-desk-cloud
Atlassin has deactivated an account how to reactivate it
Asked by Sabahat Khan:

i am not getting option to reactivate the account.


Answers:
author: Walter Buggenhout
body: Hi [@Sabahat Khan](/t5/user/viewprofilepage/user-id/4918206) and welcome to the Community!

Could you explain what you mean by *"an account"?*The term is sometimes used to refer to a user account, while other people use it to refer to their site (the url where their Jira and Confluence is).

Atlassian normally does not deactivate user accounts, but they do disable sites if billing details are missing.

For users, the first place to find help would be in your own organization, with your Org Administrator who manages the site's users. In the second case, you might want to raise a support ticket with Atlassian at <https://support.atlassian.com/contact>.

Hope this helps!


Tags: cloud

jira-cloud

not-applicable

user-management
I want to contact Atlassian support
Asked by ControlRoom KatamyaHUB:

I want to contact Atlassian support


Answers:
author: Cristian IONESCU
body: Hi,

If you're on Atlassian's free plan, you won't have direct access to Atlassian's support team. However, you can still get help through the following resources:

1.Atlassian Community: <https://community.atlassian.com/>

2.Atlassian Documentation: <https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html>


author: Jerrold - Empyra
body: Hi [@ControlRoom KatamyaHUB](/t5/user/viewprofilepage/user-id/5592712)

<https://support.atlassian.com/contact/#/>

You can use this link to raise a support ticket with Atlassian

Thank you.


author: Ananjan_Mishra
body: Hey!

You can contact Atlassian via this link: [Atlassian Support](https://support.atlassian.com/)

With this, you can choose your type of query and proceed accordingly!


Tags: cloud

jira-work-management

jira-work-management-cloud
condition checklist complete to alocate issue on sprint
Asked by Massaut:

Hi!  

Is possible create a condition about checklist is complete before alocate issue on sprint?


Answers:
author: Massaut
body: **This works!**

**We can close the question :)**

<br />

<br />

![Captura de Tela 2024-09-16 a?s 02.46.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/347467iCD305A7C92D90118/image-size/large?v=v2&px=999 "Captura de Tela 2024-09-16 a?s 02.46.56.png")


author: Arun Unnikrishnan
body: [@Massaut](/t5/user/viewprofilepage/user-id/4865581) Could you please elaborate more on this.

comments: author: Massaut
body: We have a Definition of Ready procedure for user story issues. The DoR checklist is created via automation as soon as the item is created. However, I need all DoR conditions to be met (done or not applicable) before the item is prioritized in the sprint. If the DoR list is not complete, the item has to be removed from the sprint, i.e. the field needs to be cleared.


author: Massaut
body: ![Captura de Tela 2024-09-16 a?s 01.43.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/347456iA37EB4DF28346F91/image-size/large?v=v2&px=999 "Captura de Tela 2024-09-16 a?s 01.43.13.png")


Tags: cloud

jira-cloud
Ask the JIRA ticket making
Asked by Lin Tingyi_YMC_:

Hi,  
I'm a beginner with JIRA. I need to create a dashboard to manage issues, but since I'm not very familiar with how JIRA works, I have a question. Is it possible to set a description to a specific date? Or are all JIRA functions already fixed and unchangeable?


Answers:
author: YY Brother
body: Hi [@Lin Tingyi_YMC_](/t5/user/viewprofilepage/user-id/5592921)

Welcome to our Community.

???????????????????????????

Thanks,

YY?

?????

comments: author: Lin Tingyi_YMC_
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) ????????????????TICKET ??????????????????????????????dashboard ????????


author: YY Brother
body: ??????Jira Issue Created Date ??????????????????????????????

? Dashboard ???????????????


author: Lin Tingyi_YMC_
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) ??????????????ticket ?????????????????????????dashboard ??????????????  
![issue_date_graph.png](https://community.atlassian.com/t5/image/serverpage/image-id/347471i1AD8ECB4D0EFEF15/image-size/large?v=v2&px=999 "issue_date_graph.png")![issue_date.png](https://community.atlassian.com/t5/image/serverpage/image-id/347470i6B448BFDD8F0900F/image-size/large?v=v2&px=999 "issue_date.png")


Tags: cloud

confluence

jira-cloud

jira-unknown-hosting-type

unknown-hosting-type
Completion Track Bar
Asked by Barry Neilson:

Hi All,

I have a progress bar (of sorts) in my epic issues. This does not seem to be present in my tasks or subtasks.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347443i93158251D0455AC1/image-size/large?v=v2&px=999 "image.png")

How can I display a similar feature in a task issue and a subtask issue?

Cheers


Answers:
author: Lisa Forstberg
body: Hi [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427) ,

I see you are on Jira Cloud Free but I expect that this feature is the same between the plans.

The progress bar displays the aggregated status category of the children issues. Grey, Blue or Green. Hover over it and and you get a run down of how many children are in what category.

As you cannot have children to Sub-tasks there can't be a children progress bar on the subtask level.

![Screenshot 2024-09-16 at 07.04.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/347463i7A4FD94105DD59FA/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 07.04.33.png")

![Screenshot 2024-09-16 at 07.05.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/347462i4B957101902DB197/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 07.05.32.png")

![Screenshot 2024-09-16 at 07.10.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/347464i5435F272829BCB4F/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 07.10.03.png")

all the best

Lisa

comments: author: Barry Neilson
body: I see. So the Progress bar is directly related to sub tasks within a task.

This would seem a design issue on Atlassian's part, given that a project would still need to track the progress of a sub task. I can work around using a numeric progress field I guess.

Thanks for your response.


author: Lisa Forstberg
body: Hi!

Well I would assume that the status of the subtask is your tracker on that level. There are other ways to track progress in Jira, creating yourself a dashboard to collate data for reporting.

I see you are on the free plan.

Here is a comparison what you get in the different plans: <https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/>

Going to f ex to Premium unlocks the Plan features in which you can create as deep hierarchies of issues as you like + aggregate data bottom up, track the scope in a timeline, program board or a dependency map.

all the best

Lisa


author: John Funk
body: Hi Barry,

You should be able to see the progress bar for Tasks/Stories and their sub-tasks when on the Task/Story.


Tags: cloud

jira-cloud
Is there a way to open issue from clicking the issue in the bar in timeline view?
Asked by timm:

I click the issue in the timeline bar intuitively, hoping it will open up, and then, on a large monitor, pan back to the issue in the left-most "Items" column, hoping to click the right issue and not fall victim to parallax.


Answers:
author: Cristian IONESCU
body: Hi Timm,

In Jira's timeline view the functionality you're describing---where clicking on an issue's bar in the timeline directly opens the issue---isn't the default behavior. Normally, clicking an issue bar on the timeline will just highlight or select the issue in the left-side "Items" column, but it won't directly open the issue.

Hope this helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
Separating clients in our cloud
Asked by rykiel_pereira:

Hi,

We are looking for a way to cut off/ separate our clients (Set of clients managed by X from set of clients managed by Y) from our Jira and confluence spaces. Does anyone here know the best way to do this?

We were thinking of creating a new instance and copying our clients data over to the new one. Does anyone have any good resources/documentation for this?


Answers:
author: rykiel_pereira
body: Hi [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) ,

Do you know if it's possible to clone an exact copy of Jira and Confluence?


author: Lisa Forstberg
body: HI [@rykiel_pereira](/t5/user/viewprofilepage/user-id/5592869)

Welcome to the community!

Depends on what you mean with "separate your clients".

Tell us more about how you "manage clients" in your Jira today and what kind of processes you work with in Jira today (Jira service management or Jira software or business projects?) and tell us more on why you need to separate them.

Separating client issues might be as easy as creating a new Jira project in the same site and bulk moving issues based on reporters over to the new project.

all the best

Lisa

comments: author: rykiel_pereira
body: Hi [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) Thanks for your reply!

We use Jira service management and have a bunch of different projects. We are separating because we want to comply with our region's data sovereignty. We have a set of projects owned and managed by us, and another set of projects and clients owned and managed by a different region (Same company).

We would ideally like to have all our data (tickets, issues, clients, projects, confluence pages etc) moved to a separate Atlassian cloud, and remove the other regions access to our existing data.

Do you have any documentation or any easy way of doing this?

Cheers

Rykiel


author: Lisa Forstberg
body: Hi!

Thank you for the details!

Maybe it is worth considering using multiple sites for you?

<https://support.atlassian.com/organization-administration/docs/how-many-instances-of-a-product-does-my-organization-need/>

br

Lisa


author: rykiel_pereira
body: We are looking to cut off completely, so would prefer another instance rather than a different site.


Tags: cloud

confluence

jira-cloud
Invitations not sent to new customers - Freshly set up JSM (Free plan) with default options
Asked by Ivan Gutschy:

I have just created a free JSM portal as a support and when I add new customer invitations are not sent or they do not arrive.

I am using default Jira options, no custom email.

I have checked:

* Projects - Customer service - Project settings - Customer notifications - Email is set for invitations
* System - Outgoing mail is Enabled

Any ideas what to configure or where to look?


Answers:
author: Ivan Gutschy
body: Somehow I have managed to create "user" when adding Customer. So that explains why invitations was not sent.

I have tested with another user and it was working.


Tags: cloud

jira-service-management

jira-service-management-cloud