youngmon/atlassian-qna huggingface dataset:
I am unable to launch a new project on Jira Product Discovery on the free plan
Asked by Oliver Stutz:

Hi there,

I am busy testing out the free plan of Jira Product Discovery. I have been messing around with the pre set up project.

Now I want to start building my own project and with that created a new one. It created it, but when setting it up I get:  

Oh no, something went wrong! {#toc-hId--356022846}
--------------------------------------------------

Refresh the page to try again.  

I am the main admin on the account and have access I believe. I have tried a different browser which doesn't load and have also cleared my cache.

Some other threads suggested making sure you had access as a user which I also tried on the 3 different user types.

Thanks


Answers:
author: Tanguy Crusson
body: Hi [@Oliver Stutz](/t5/user/viewprofilepage/user-id/5513864) ,

Yep, we had a bug which was faced by 73 customers. It should be fixed now.

However the current project you've created won't work - but you can create a new project and it should work

Projects \> create a project \> product management \> product discovery

comments: author: Oliver Stutz
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) ,

Thank you so much for the quick response. I just tried to create a new project and see it working.

Thanks a mil!


Tags: cloud

jira

jira-cloud

jira-product-discovery
Add the fields in the Customize the idea creation form
Asked by Jennifer Iglesias Morales:

I know that formula fields and some native fields aren?t shown when creating the idea, but select, numeric or text type fields don?t appear and I don?t see the option to add them, some fields that have already been created appear randomly but others don?t appear


Answers:
author: Nick H
body: Hi [@Jennifer Iglesias Morales](/t5/user/viewprofilepage/user-id/1658409) ,

The fields that appear in the create idea view are dependent on the view selected within the template:

![template1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/328091i3F99F6CA1C0BAE3D/image-size/large?v=v2&px=999 "template1.jpeg")![template2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/328092iE3FFB8FA73552D1F/image-size/large?v=v2&px=999 "template2.jpeg")

Having said that, we've noticed a lot of inconsistencies with the create idea form when ideas are created *outside* of the JPD project. The only workaround to have the create idea form work as expected is creating the ideas within JPD.

Engineering is aware of these inconsistencies and will hopefully have a fix and/or improved experience soon.

comments: author: Gary Spross
body: Definitely not a fan of the inconsistencies between creating an idea inside vs outside of the JPD project.

Upvote for: "Engineering is aware of these inconsistencies and will hopefully have a fix and/or improved experience soon."


author: oliver.boban.alempijevic
body: To be able to add whatever field that is created, would help out a lot to customize FULLY the idea creation template. The way we are using this template is at the point where an idea has already gone through an internal process and been "Approved" outside JPD processes, to even be entered into the workflow process we have built with JPD. Once we enter it there, we already have a lot of questions answered and it would make life easier to be able to add the fields needed for our answered questions directly into the Idea template, instead of then having to ad them afterwords.


author: Onur Asci
body: Be cautious, while trying i've messed up the idea creation form because changes are effective immediately to all forms without a save prompt. Also, yes, there's need for guidance as to how \& to what extent to customize the form.

comments: author: Jennifer Iglesias Morales
body: I have created a template for my project, and the fields aren?t all added, I have created date, text or numerical fields that still don?t appear, I have noticed that some appear when in my view to see all the ideas I add a new column with that field and I give it a value, that sometimes makes it appear in my template, but it doesn't always happen. The documentation really doesn't explain how it works very well.
Can we get a list of open alerts assigned for a team ?
Asked by Manu John:

Can we get a list of open alerts assigned for a team ?  
We are facing issues related to the acknowledged alerts missed due to no action on those, is there a way we can retrigger the alert if it is not closed for 1 day or 2 day after acknowledging?  
Also can we get a dashboard kind of thing which will allow us weekly to go over open alerts associated with our team?


Answers:
author: Skyler Ataide
body: Hi [@Manu John](/t5/user/viewprofilepage/user-id/4876142),

There are a couple of ways that you can get a list of open alerts assigned to a team. One way is to filter the alerts page specifically for alerts that are opened and assigned to the team:

![Screenshot 2024-04-11 at 12.30.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317831iFF862641F864B10B/image-size/large?v=v2&px=999 "Screenshot 2024-04-11 at 12.30.56?PM.png")

Another way to get this list is to use the Alert Analytics report, and also filter it for only alerts that are open and assigned to the team:   
![Screenshot 2024-04-11 at 12.34.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317832iD505FA61475B9F87/image-size/large?v=v2&px=999 "Screenshot 2024-04-11 at 12.34.06?PM.png")

For a way to retrigger the alert if it is not closed after acknowledging, you can enabled the repeat option on your teams escalation policy. You can also choose here to revert acknowledge and seen states back on each repeat turn if the alert is not closed:   
![Screenshot 2024-04-11 at 12.40.36?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317833i3349ADF814A8BFED/image-size/large?v=v2&px=999 "Screenshot 2024-04-11 at 12.40.36?PM.png")  

For a dashboard that will show you open alerts assigned to your team, I would again suggest the [Alert Analytics report](https://support.atlassian.com/opsgenie/docs/view-global-alert-and-user-productivity-analytics/#:~:text=User%20Productivity%20Analytics-,1%2D%20Alert%20Analytics,-Shows%20you%20a) shown in the screenshot above. You can schedule delivery of this report with your filters saved to go out weekly. ?


Tags: cloud
how to resolve "The card is not allowed to be used in payment process. Please contact to Opsgenie S"
Asked by idevops:

please help me, I can't complete the payment.

"The card is not allowed to be used in payment process. Please contact to Opsgenie Support."


Answers:
author: idevops
body: [@Mona Singh](/t5/user/viewprofilepage/user-id/4415918) hi, I need your support. I can't pay for my Opsgenie subscription right now. Thank you so much


author: Dexter de Vera
body: Hi [@idevops](/t5/user/viewprofilepage/user-id/5470750) ,

Welcome to the atlassian community,

You can contact [atlassian support](https://support.atlassian.com/contact/#/) about it as suggested. I seems there is a problem in atlassian billing and payment.

comments: author: idevops
body: Yes, [@Dexter de Vera](/t5/user/viewprofilepage/user-id/4657717) ? I tried to submit 2 customer support contacts, but I didn't receive a response. I doubt the timeliness of customer service work, and I hope that there are relevant Atlassian colleagues in the community who will help me confirm it after seeing it


Tags: cloud

pay
OpsGenie does not accept Argentina mobile numbers for verification
Asked by Mariano Edvardsson:

Hello! I'm trying to setup SMS notifs on OpsGenie.

I could verify my Austrian A1 number without issues, but my Movistar Argentina mobile throws an error, despite the line being valid:

![Screenshot 2024-04-06 at 17.28.41.png](/t5/image/serverpage/image-id/316813i82FB3871E0BFA72A/image-size/large?v=v2&px=999 "Screenshot 2024-04-06 at 17.28.41.png")

I manage to add the number for the voice feature, but I never receive the verification call.

Any ideas why? I tried all possible formatting options (I work for a phone company) so I get the feeling my phone number is ok, the problem is OpsGenie.


Answers:
author: Mariano Edvardsson
body: Hmm, odd. I tested with another mobile number and it worked just fine. Both are from the same provider. ?


author: Mariano Edvardsson
body: After several attempts, it worked! Don't really know if there was a glitch or what.


author: Mariano Edvardsson
body: Test with yet another phone number, same provider. It worked.

What the heck? My mobile number works fine and I can receive verification messages from Meraki, Ms Teams, etc. Why is Atlassian not liking my number? ???


Tags: mobile

notification
Few Accounts got suspended
Asked by KRISHNA CHAITANYA REMALLI:

Hi   
This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue.


Answers:
author: Wei Wung
body: Hi Krishna,

Thank you for reaching out! I would suggest submitting a ticket for an issue like this at <https://support.atlassian.com/contact>, if this is not already done.

Best Regards,

\~Wei
Missing Download Raw Alert Data Feature in Opsgenie Report - Alert Analytics
Asked by royhudayana:

Hi Everyone,

I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my workflow. Can anyone confirm if this feature has indeed been removed, or has it been relocated to another menu that I might have missed? Additionally, the results from the available report downloads do not meet my expectations.

Alternatively, if it has been removed, is there a workaround or any alternative method to access raw alert data?

Your insights and assistance would be greatly appreciated.

Thank you!


Answers:
author: Wei Wung
body: Hi [@royhudayana](/t5/user/viewprofilepage/user-id/2340826)

Thank you for reaching out!

In the new Opsgenie Analytics experience, the download of "alerts detailed" is not available, however, there is a feature request for this capability:

[OPSGENIE-1996](https://jira.atlassian.com/browse/OPSGENIE-1996) **New Reports - Add Drill-down Options**

Please feel free to up-vote this feature request ([OPSGENIE-1996](https://jira.atlassian.com/browse/OPSGENIE-1996)) as well as add yourself as a watcher so that you can be notified if there is any update.

**Workaround** . The workaround mentioned in the feature request would be to use the Alerts dashboard to query for the alerts you want then use the "**Export CSV** " option via the icon to the right of the time range icon  
![exportCSV.png](https://community.atlassian.com/t5/image/serverpage/image-id/317009i632672B1E002AAEA/image-size/large?v=v2&px=999 "exportCSV.png")

Hope this workaround helps.

Best,

\~Wei

comments: author: Nikita Medvedev
body: Is it possible to add to this workaround to receive data with priority alerts, this is one of the key functions of analytics?


author: Wei Wung
body: The Export CSV option is a manual process just like the Alert query.

To query for alerts with priority greater than P3 (that is, P1 and P2 alerts), set a time range, and you can use a query like the following:

priority \> P3

Click **Search** to run the query and click the "**Save**" button (to the right of the "Search" button) to create a "Saved Search" that you can just click on each time you want to run the query.

Feel free to refer to the "**[Search queries for alerts](https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/)** " document for additional info or [this video](https://www.youtube.com/watch?v=dJ4DV1X-DnE) for a brief demo.

As the new Opsgenie Analytics matures, there would be more features/functionality added.
Sending email of on-call schedule to finance team
Asked by Matt Ruffell:

Good morning

We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours.  

Our finance team has a user account on Opsgenie but they are unable to see the full months schedule of the on call as they are not an admin or on the schedule themselves so they can only see who is currently on call this week and next   

Where as due to being an Admin I can see weeks or months in advance

Is there a way they can see this information without adding them to the schedule or I can have it email them the months schedule, this is so they can arrange payment for the people on call for that month, so send May's schedule on the 1st May so they can arrange payment for the 4/5 people that are on call for that month


Answers:
author: Rafael Meira
body: Hey [@Matt Ruffell](/t5/user/viewprofilepage/user-id/5468206)   
[@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) thank you for the reply above to Matt.  

Opsgenie has a set of roles to make sure only specific users can view or edit sensitive information.  

You can read more about the roles on the link below and also about custom roles.  

[https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#Custom-User-Roles:\~:text=or%20a%20schedule.-,Custom%20User%20Roles,-You%20can%20customize](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#Custom-User-Roles:~:text=or%20a%20schedule.-,Custom%20User%20Roles,-You%20can%20customize) {#toc-hId--353430222}
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


author: Eugenio Onofre
body: Hi [@Matt Ruffell](/t5/user/viewprofilepage/user-id/5468206)

I would suggest setting up a report on the Analytics section and have this report being sent by email to the Finance team.

The reports offer you the ability of filtering.


Tags: cloud
Call forwarding
Asked by TJ Baier:

What are the steps for retrieving a voicemail left for the on-call technician from a caller?


Answers:
author: Nick H
body: Hi [@TJ Baier](/t5/user/viewprofilepage/user-id/5468400) ,

If a voicemail is left, it can be found in the notes of the alert:

![incomingcall1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/316092iD10648A72216728C/image-size/large?v=v2&px=999 "incomingcall1.jpg")

comments: author: TJ Baier
body: Thank you so much for the quick answer.


Tags: cloud
OpsGenie to PagerDuty | Need to know some options which we use in PagerDuty.
Asked by Sharukh Khan:

I was evaluating OpsGenie as a viable alternative to PagerDuty went through the documentation multiple times but could not find options to perform the following actions:  

1. Option to unacknowledge an alert after a given interval (say 10 mins) if an alert is acknowledged by someone.

2. Option to disable the notification suppress if someone as seen an alert. There's no concept of seen in Pagerduty.  
e.g: If someone has seen an alert, he/she is not notified again.   

Both of the above mentioned points are something we use in Pagerduty and is readily available.


Answers:
author: Shashwat Khare
body: Hi [@Sharukh Khan](/t5/user/viewprofilepage/user-id/5462970) ,  

I'm Shashwat from the Opsgenie support team and here to help! :)   

1. Yes, you can unacknowledge an alert in Opsgenie after 10 minutes of it being acknowledged.  

2. No, we unfortunately don't have the option to unsuppress an alert's notification and you can configure a notification policy to suppress alerts that match specific filter criteria as explained in the below document link:  
<https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy>  

<br />

Best,  
Shashwat


Tags: cloud

pagerduty
No Alerts During the Night
Asked by Tomer Yona:

Hi,  
I am trying to create a policy that alerts won't be created during 22:00-08:00 unless there are 5 or more alert during a window of 20 minutes.

How can I accomplish this?

Thanks!


Answers:
author: Alan Violada
body: Hey Tomer, Alan from the Opsgenie Support team here.

While this won't prevent the alerts from being created entirely, you could set up a team Notification Policy to delay/suppress notifications until the alert has occured 5 times in a time interval of 20 minutes, something like this:

![Screenshot 2024-03-27 at 15.39.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/314931i8567703FD3F397AF/image-dimensions/497x394?v=v2 "Screenshot 2024-03-27 at 15.39.32.png")

Using the "Restrict to time intervals" option should get you the result you want.

Related documentation:

[Create and manage team policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/)

[What is alert de-duplication?](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/)

Regards,

Alan


Tags: cloud
Verifying that users have configured sufficient contact methods
Asked by Matthias Bach:

Is there any out-of-the-box method of verifying that all users within a team have configured another contact method than email?

I am aware of the central notification templates that allow me to configure notification rules for all users within a specific group. However, while this will show a warning to users that have not configured a specific contact method, it does not seem to provide any possibility for administrators to check for for compliance. And user might never see the warning if they primarily interact via the teams app or other methods.

I'd think that checking if users have configured specific notification methods would be much more fundamental than the notification templates themselves. Am I just missing to look in the right place?

In the end I don't care too much about which alternate notification method users have configured. I'd only need a possibility to provide managers with a list of users that haven't configured anything but email. This is so that we can remind them that they missed that bit in their initial onboarding. We'd really like to avoid only noticing that once an important alert was missed.


Answers:
author: John M
body: Hi Matthias,

John from Opsgenie support here.

It looks like the only place you can get the user contact methods enabled for each user is the API. It only shows on the GET USER call, so you would need to use a script to loop through that API for each user:

<https://docs.opsgenie.com/docs/user-api#get-user>

Please let me know if you still have any questions.


Tags: cloud
Am I using the wrong product?
Asked by Russell Johnson:

I have OpsGenie working with Zendesk to alert when certain alerts come in from our Synology's and other events happen.

But now, we're changing from Zendesk to HaloPSA, and that isn't listed in the integrations.

I thought I could send notifications to Halo via email short term while I work on learning their API. But it doesn't appear I can just have Opsgenie send an email upon alert without that email being attached to a user.

Is this the wrong product?

Russ


Answers:
author: Mona Singh
body: Hi Russ,  

This is Mona here, happy to help :)  

As I understand, you would like to integrate Opsgenie with HaloPSA (currently, not an in-house integration), and you would like to send notifications from Opsgenie to HaloPSA, right? Please let me know if my understanding is correct.  

You're right that to send out email notifications from Opsgenie, you need to add the HaloPSA email address as a user. This would send out user notifications to the destination tool.   

However, if you would like, you can try connecting Opsgenie to HaloPSA using webhook integration. This will allow Opsgenie to send the alert description and details by selecting the related checkboxes and posting it to the Webhook URL endpoint of HaloPSA.  

For detailed information on configuring Webhook integration, please refer to the below article:  
<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-webhook/>  

I'm also attaching a HaloPSA article that might help you find the webhook URL endpoint:  
<https://halopsa.com/guides/article/?kbid=1718>  

Please try it out and let me know if this helps you achieve your use case. In case you have any further queries, please feel free to reach out to us by creating a ticket in this [link](https://support.atlassian.com/), and we'll take it from there :)  

Thanks!  
Mona


Tags: cloud
Alertmanager heartbeat expiring issue
Asked by Gehlot_ Subhash:

We have been lately getting Heartbeat failure alerts on all the clusters, which gets resolved on restarting the Alert-manager but don't know the cause why it is happening.


Answers:
author: Chris DeGidio
body: Hi Gehlot,

Chris here from Opsgenie support. We have not received any further tickets from customers on this so I do not believe it is an Opsgenie service/systems issue. We would be happy to check a few more things in your account though with a support ticket. You can get this started by submitting one at support.atlassian.com

Please include the expired Opsgenie Heartbeat alert and we can check a few thing's from our side.

- Chris

comments: author: Gehlot_ Subhash
body: Sure, thanks Chris. I can do that


Tags: cloud
How to get mobile call from opsgenie before JSM tickets SLA ticket breach
Asked by Rahul Ingle:

Hi Champs,

A ticket created in JSM:

time to first response breaches in 30 min, so wanted to call to the person in the on-call of opsgenie

after 15 min of ticket creation,

again want to call after 20 min of ticket creation if it is not ack.

again want ti call after 25 min of ticket creation if it is not ack.

We have tried to implement this requirement with help of atalssian documenets but it did not help much.

Could you please help us on this requirement, it will be very helpful.

Thank you.


Answers:
author: Chris DeGidio
body: Hi Rahul,

Chris here from Opsgenie support. I would recommend reaching out to us in a support ticket at support.atlassian.com. Please forward us the specific alert that is linked to a JSM ticket where it did not proceed to notify based on your defined escalation. We will be happy to check into it :)

Without exactly seeing the configuration details and alert it is hard to say what is happening. Thanks so much for your understanding.

- Chris
Opsgenie Maintenance API
Asked by Roshna:

Hi Team,

I am trying to schedule a maintenance for a given notification policy using API but it keeps failing

List of available notification policies:

<br />

curl -X GET '<https://api.opsgenie.com/v2/policies/notification?teamId=e56dce09-300d-476d-abbd-1a68a379df91>' --header 'Authorization: GenieKey \<removed \>

<br />

{"data":\[{"id":"abdf75c6-8be8-434e-849a-bcd39b2bc251","name":"Sites down simultaneously","type":"notification","order":0,"enabled":true},{"id":"**b0809a2d-f661-42d8-8449-5d3607a23e1c**","name":"OPS-62832","type":"notification","order":1,"enabled":false}\],"took":0.032,"requestId":"673861ab-87c0-45f6-b743-ee4a9975673b"}

Creating maintenance policy for "b0809a2d-f661-42d8-8449-5d3607a23e1c"

curl -X POST '<https://api.opsgenie.com/v1/maintenance?teamId=e56dce09-300d-476d-abbd-1a68a379df91>' --header 'Authorization: GenieKey \<removed\>' --header 'Content-Type: application/json' --data '{"description": "OPS-62832", "time": {"type": "schedule", "startDate": "2024-03-22T00:00:00.000+1000", "endDate": "2024-03-22T06:00:00.000+1000"}, "rules": \[{"state": "enabled", "entity": {"id": "**b0809a2d-f661-42d8-8449-5d3607a23e1c**", "type": "policy"}}\]}'

<br />

{"message":"Policy with given id \[b0809a2d-f661-42d8-8449-5d3607a23e1c\] can not be found","took":0.05,"requestId":"b7dafb9c-290a-4813-96d2-dce87327de56"}(py3-env)  

I'm uncertain whether I'm overlooking something or not approaching this correctly.

Could someone kindly assist me with this issue?


Answers:
author: Roshna
body: Issue resolved after setting correct permission for the key.