youngmon/atlassian-qna huggingface dataset:
confluence sso setup
Asked by eldar_guseinov:

I try to setup SSO crowd with confluence.

What i do:

1. comment/uncomment authenticator class in CONFLUENCE/confluence/WEB-INF/classes/seraph-config.xml

2. created file CONFLUENCE/confluence/WEB-INF/classes/crowd.properties

then added settings in to created file

application.name confluence-cfl  
application.password somepasswd  
application.login.url <https://wiki.cfl.ru/login.action>

crowd.server.url <https://crowd.cfl.ru/crowd/services/>  
crowd.base.url <https://crowd.cfl.ru/crowd/>

<br />

session.isauthenticated session.isauthenticated  
session.tokenkey session.tokenkey  
session.validationinterval 2  
session.lastvalidation session.lastvalidation

Does not work. In bamboo, bitbucket - SSO worked, im just comment/uncomment authenticator class seraph-config.xm and this all what i changed.

In /var/atlassian/crowd/teamlead/logs/atlassian-crowd.log - empty.

Debug log for com.atlassian.crowd turned on.

Any help


Answers:
author: Hitendra Chauhan
body: Is the domain on which Crowd and Confluence hosted same ?

comments: author: eldar_guseinov
body: Yes


Tags: confluence

sso
crowd application password
Asked by eldar_guseinov:

I am forgot crowd application password, how can i restore password without changes?


Answers:
author: Adrian Stephen
body: Hi [@eldar_guseinov](/t5/user/viewprofilepage/user-id/3731732)

Welcome to the community!

If you are an admin user, you can restore your password from the database following the steps here:

* <https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html>

If you are an end-user, please contact the Crowd administrator for further assistance.

I hope this helps.   

Regards  
Adrian Stephen
JQL function powercript
Asked by Marat:

I'm trying to find issues with a specific"issuetype" in which a issues with a specific"issuetype" is linked.

what i tried:

project = xx and issuetype = test1 and key in hasAnyLinks(' issuetype = test2')  

what i want to get:

all issues withe type test1 in project xx who have "Issue Links" to issue(s) type test2


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Duplicate: <https://community.atlassian.com/t5/Jira-questions/JQL-function-powercript/qaq-p/1286191>


Tags: jira

jql

power-scripts
Configuring Crowd with SQL Server 2016
Asked by Thomas Douglas:

Has anyone had any issues connecting Crowd to SQL Server 2016 (internal database)? We are getting connection errors after converting when we try to start the Crowd server.: "Connections could not be acquired from the underlying database". We are using Crowd 3.2.5.

Thanks for any help or pointers,

T. Byron Douglas


Answers:
author: Bruno Vincent
body: Hi [@Thomas Douglas](/t5/user/viewprofilepage/user-id/852290)

MS SQL Server 2016 is not supported in Crowd 2.11.1. Atlassian added support for MS SQL Server 2016 in Crowd 3.1.1: <https://jira.atlassian.com/browse/CWD-4623>

comments: author: Thomas Douglas
body: Thanks Bruno, I had the wrong version. We are using a supported version I think. I updated my original post to 3.2.5.
BitBucket LDAP and Nested Groups Not Working
Asked by FD Moore:

I'm trying to get LDAP AD nested groups to work for our Bitbucket Project Creator role but it's not working. Users can logon, but they have no permissions to create projects.

I used this article as my guide, which says what I'm trying to do is possible (although the article is for Confluence):

<https://confluence.atlassian.com/adminjiraserver072/managing-nested-groups-828787688.html>

1. We have a Domain Users group in AD with all users in the domain

2. We have a Bitbucket-PO group also, Domain Users is a group member of the Bitbucket-PO group.

3. We have nested groups enabled

Our scenario is the exact same scenario as Example 2 in the article.

According to the article, a member of the Domain Users group will inherit permissions assigned to the Bitbucket-PO group. But that is not working, we get the screen that only allows us to create personal projects.

However, if I add an AD account manually to the Bitbucket-PO group in AD, I get the permissions I need. So it appears that it doesn't like nested AD groups but flat groups work fine.

Am I missing something?


Answers:
author: Hitendra Chauhan
body: Can you share the group and user filter you are using in Crowd ?

We are using several level of nesting in Active Directory and it works perfectly fine in Jira, Bitbucket and Confluence. So I am quiet sure that there is something to do with Group or user filter.


Tags: ldap

active-directory

bitbucket

group
Remove user from all the groups when active is false
Asked by Avinash:

Hi,

I am trying to see the best way to remove a user from all the groups when the user status (active) is false from Crowd.

1. Is there any api call to remove from all the groups instead of specifying groups ?

2. Is there any api call to get the status of user directly ?


Answers:
author: jameshartleroad
body: I use two api calls to do this the disabling a user.

The first is a get to usermanagement/1/user/group/direct passing in the username as a parameter. Get the group names from the name key from each object in the groups array of the response.

The second api call is a delete to usermanagement/1/user/group/direct passing in the username and groupname as parameters.


Tags: atlassian-support

crowd-development
SSO for jira data center
Asked by Murugan Mittapalli:

We are planning to implement Single sign-on for Jira data center, I am a little confused about the crowd and SAML.

1. do we need both for single sign-on

2. do we need to purchase add-ons from the market place.

Thank you.


Answers:
author: Christian Reichert (resolution)
body: Hi Murugan,

it all depends a bit on your final setup that you would like to achieve.

If you maybe could start with sharing what Identity Provider you would like to authenticate against, that would help us provide you with some more direction.

Cheers,  
Chris

P.S. Full disclosure, I work for [resolution, a marketplace vendor.](https://marketplace.atlassian.com/vendors/1210947/resolution-reichert-network-solutions-gmbh)

comments: author: Murugan Mittapalli
body: Thanks, Chris,

We are still working on the final setup, so once we decided it, I will get back to you.

Thank you.


Tags: data-center

jira

jira-service-desk
Can't connect to Crowd Server from User Directories in Jira and Confluence
Asked by Raw Main:

Using software versions:

* Jira Software: Atlassian Jira [Project Management Software](https://www.atlassian.com/software/jira) (v8.5.1#805001-sha1:c5b54a7)
* Confluence: [Atlassian Confluence](http://www.atlassian.com/software/confluence) 7.1.2
* Crowd: [Atlassian Crowd](https://www.atlassian.com/software/crowd/) Version: 3.7.1 (Build:#1271 - 2019-12-30)

URLs:

* Jira Software: http://localhost:8080
* Confluence: http://localhost:8090
* Crowd: http://localhost:8095

Follow the official guide to install Crowd:

<https://confluence.atlassian.com/crowd/getting-started-with-crowd-197298051.html>

And follow this guide to integrate crowd to confluence:

<https://confluence.atlassian.com/crowd/getting-started-with-crowd-197298051.html>

Follow this guide to integrate crowd to jira:

<https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html#IntegratingCrowdwithAtlassianJira-ConfigJIRA>

But both of them failed since can't connect to Crowd Server correctlly.

Below are some screenshots about them:

![Screen Shot 2020-01-16 at 17.11.15.png](/t5/image/serverpage/image-id/79185i74AFDE96879452C5/image-size/large?v=v2&px=999 "Screen Shot 2020-01-16 at 17.11.15.png")![Screen Shot 2020-01-16 at 17.11.40.png](/t5/image/serverpage/image-id/79186i6B876B7E63E4A168/image-size/large?v=v2&px=999 "Screen Shot 2020-01-16 at 17.11.40.png")![Screen Shot 2020-01-16 at 17.13.21.png](/t5/image/serverpage/image-id/79187iEE52CF95C2D04FC3/image-size/large?v=v2&px=999 "Screen Shot 2020-01-16 at 17.13.21.png")![Screen Shot 2020-01-16 at 17.15.34.png](/t5/image/serverpage/image-id/79184i1451B4A9C2C4FE8D/image-size/large?v=v2&px=999 "Screen Shot 2020-01-16 at 17.15.34.png")![Screen Shot 2020-01-16 at 17.31.44.png](/t5/image/serverpage/image-id/79188iADD4728803C65848/image-size/large?v=v2&px=999 "Screen Shot 2020-01-16 at 17.31.44.png")![Screen Shot 2020-01-16 at 17.33.06.png](/t5/image/serverpage/image-id/79189i1771ED7A701FE575/image-size/large?v=v2&px=999 "Screen Shot 2020-01-16 at 17.33.06.png")

I set the right application name and password. Why can't connect them?


Answers:
author: Pedro Felgueiras
body: That's a bit strange,

Have you set your Base URL on crowd right ?
crowd jenkins integration failing with de.theit.jenkins.crowd.CrowdSecurityRealm$DescriptorImpl
Asked by yoki89:

INFO: Loading property: 'session.validationinterval' : '2'  
Jan 15, 2020 4:46:10 PM com.atlassian.crowd.service.client.ClientPropertiesImpl loadAndLogPropertyString  
INFO: Failed to find value for property: cookie.domain  
Jan 15, 2020 4:46:10 PM de.theit.jenkins.crowd.CrowdSecurityRealm$DescriptorImpl doTestConnection  
SEVERE: The connection check failed.  
com.atlassian.crowd.exception.InvalidCrowdServiceException: The following URL does not specify a valid Crowd User Management REST service: http://servername:8095/rest/usermanagement/1/search?entity-type=user\&start-index=0\&max-results=1\&expand=user


Answers:
author: Marcin Kempa
body: Hi [@yoki89](/t5/user/viewprofilepage/user-id/3322314)

Thank you for reaching out to Atlassian Community!

I assume that your problem is related to connecting Jenkins with Crowd as you are getting \`InvalidCrowdServiceException\`.

This error is being thrown if the response does not contain following HTTP header

```
X-Embedded-Crowd-Version
```

I've noticed that your URL starts with:

```
http://servername:8095/rest/
```

and does not contain /crowd context path. Although it is possible to run Crowd without /crowd context path, can you check if the URL is correct? Perhaps you could check if header I've mentioned is being sent by running:

```
curl -v http://servername:8095/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=1&expand=user
```

Best Regards,

Marcin Kempa
Crowd error message "Your session has expired"
Asked by gauthier hubert:

Hello, i have this error message when i want to save settings in my crowd instance:

![crowd error.png](https://community.atlassian.com/t5/image/serverpage/image-id/78328iA5347FFE4EDB7E44/image-size/large?v=v2&px=999 "crowd error.png")I try this:

* Clear browser cache
* Clear token in database
* restart crowd

For information my crowd instance in under https L7 GCP loadbalancer

Thanks per advance


Answers:
author: Edwin Kyalangalilwa
body: Hi [@gauthier hubert](/t5/user/viewprofilepage/user-id/3698224) ,

This seems like a session issue on the load balancer level. Please confirm or look into configuring session stickiness.

[Session affinity](https://cloud.google.com/load-balancing/docs/https/#session_affinity "Session affinity")
Experience integrating Solarwinds with JSM?
Asked by Valerie Knapp:

Hello,

I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? Are there any apps you would recommend?

Cheers


Answers:
author: Christopher Yen
body: Hi [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)

I'm currently working on an integration between Solarwinds NPM and JSM, but the Operations / Opsgenie merge part of JSM. Basically it will send alerts over and we can create an incident in our service project from the alert. Once we get it set up our next step would be to link the alerts or incidents to our network CI's

* [Integrate with Solarwinds NPM](https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-solarwinds-npm/)

comments: author: Valerie Knapp
body: Thanks [@Christopher Yen](/t5/user/viewprofilepage/user-id/5051689) , this is really helpful!


Tags: cloud

integration

jira-service-management

jira-service-management-cloud

jsm

solarwinds

zendesk
Sub menu tab
Asked by Kashif Rahman:

Hi,

I am planning to create custom dropdown menu for our org in Jira service management. Also the goal is to create a sub menu which will appear and show different options based on the selection of the custom previous menus. It is possible? If yes, I will appreciate your guidance.


Answers:
author: Anusha A
body: Hi Kashif,

Thanks for your question on community.

You can create a custom field of the type "Select List (Cascading)." This allows you to define necessary values and sub-values and add the field to the appropriate screens. This setup enables you to create conditional fields with two lists: a parent list of values and a child list of values that depend on the selection made in the parent list.

Go to Admin settings --\> Issues --\> Custom field --\> Add field --\> Select "**Select List(Cascading)"**

Once the field is created, in the custom fields section search for it and click on "**contexts and default value**"

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/213191iBBD08423D36C2AC1/image-dimensions/150x79?v=v2 "image.png")

Now add the parent values click **Add** and then click **configure** to add Child values for the field.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/213192i53BBC9E480E365F3/image-dimensions/231x98?v=v2 "image.png")

Don't forget to click on "**Done**" after making all the changes.

**Note** - You need to be a Jira administrator to create and configure a cascading field.

Further reading -

* [Add a conditional field to a service project](https://support.atlassian.com/jira-service-management-cloud/docs/add-a-conditional-field-to-a-service-project/)

Hope this answers your question!

Regards,

Anusha A


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto select field in Service Management templet while create
Asked by Kashif Rahman:

Hi,   

Whenever I click create request is automatically selected to 'Issue Type' - System Change and 'Request Type' - Request a change. Can I change that selection?   

<br />

![Jira Create a ticket .png](/t5/image/serverpage/image-id/346954i8F405C39A28F4C8C/image-size/large?v=v2&px=999 "Jira Create a ticket .png")


Answers:
author: Anusha A
body: Hi Kashif,

Thanks for your question on community.

As informed by Susan, to ensure the issues no longer lose their Request Type when they are moved or the issue type is changed we introduced "Default Request Types". You can read more about it below -

* <https://community.atlassian.com/t5/Jira-Service-Management-articles/Default-Request-Types-Now-Available-in-the-Feature-Labs-section/ba-p/2112887>
* <https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/>

Hope the information is helpful.

Regards,

Anusha A


author: Susan Waldrip
body: Hi [@Kashif Rahman](/t5/user/viewprofilepage/user-id/5584645) , Welcome to the Community! You (or your admin) can set a default request type by going to Project Settings \> Features and turning on the Default request types, and then clicking Default:request type settings:

![help9.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347212i8EF5FE85794A98F5/image-size/large?v=v2&px=999 "help9.jpg")

In the resulting screen, you can set the default request type for each issue type you use.

![help10.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347214iEDF6624151F988DB/image-size/large?v=v2&px=999 "help10.jpg")

Hope that helps!

comments: author: Kashif Rahman
body: Hi Susan,   

Thanks for you suggestion.


Tags: cloud

jira-service-management

jira-service-management-cloud
Setting Issue Field Based on Description
Asked by Jh:

I have a complex situation in which I have a generic account that sends tickets to Jira.

My goal is to have automation read the description and edit a field. Example:

If Description Contains Los Angeles, edit field City = Los Angeles, US

The problem is that I many other cities in a pool of locations, depending on what ticket gets created from the generic account. What is a solution rather than making a very long If: matches Then Edit issue fields Automation?


Answers:
author: Vijay Dadi
body: Hello,

The best solution is to have a lookup table built in you asset schema. Once the issue created, do a object lookup to compare {{issue.description}} \~ {{lookupObjects.Name}}.

If match is done, edit your City field to set {{lookupObjects.Name}}..

Vijay


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Forms are not functional on Jira mobile app
Asked by Frederick Brien:

Noting that in the Version History for Jira Cloud by Atlassian, version 211.0.1, 211.1.0 and 211.2.0, it explicitly mentions that "Jira Service Management forms are now available on mobile.".

That said, I am still unable to attach or view existing attached forms on my service desk tickets. I can see that a form has been attached if one exists on a ticket, but when I tap to open the form I get the error attached below, on multiple devices.

I have tried updating the app, deleting and reinstalling the app, using it on different devices and still no luck.

Any information on whether I am missing something or if the patch may not have been pushed though would be greatly appreciated. My goal is to be able to attach and submit forms using the mobile app as we rely heavily on forms.

Thank you.

![Image.jpg](/t5/image/serverpage/image-id/346952iE5BB345F56582C2D/image-dimensions/162x350?v=v2 "Image.jpg")


Answers:
author: Toshan Kharumnuid
body: Hi [@Frederick Brien](/t5/user/viewprofilepage/user-id/5587137)   

Thank you for bringing this to our attention. We are investigating this and will come back with an update soon  

Thanks  
Toshan Kharumnuid


author: MobilityStream
body: Hi [@Frederick Brien](/t5/user/viewprofilepage/user-id/5587137) ,

Unfortunately you can only view Forms with the Atlassian Mobile app.

Feel free to try out our Mobility for Jira app ([iOS](https://apps.apple.com/us/app/mobility-for-jira-team/id898500641), [Android](https://play.google.com/store/apps/details?id=net.luethi.jiraconnectandroid.jiraconnect)). With our app you can add new forms, edit and submit them.

Get started by installing our corresponding [Atlassian Marketplace Add-on](https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-for-enterprise-teams).

![Simulator Screen Recording - iPhone 15 Pro - 2024-09-11 at 18.50.37.gif](https://community.atlassian.com/t5/image/serverpage/image-id/346953i71DF70C825FCA6A2/image-size/large?v=v2&px=999 "Simulator Screen Recording - iPhone 15 Pro - 2024-09-11 at 18.50.37.gif")

Kind regards,

The Mobility Team

comments: author: Frederick Brien
body: Thank you for the quick and insightful response!

Do you know if this also works for Software Project type projects, as well as Service Project type projects?

And does this also have an export feature that includes image attachments submitted in the form?


author: MobilityStream
body: [@Frederick Brien](/t5/user/viewprofilepage/user-id/5587137) , if you use Jira Data Center Forms will also work for other Project types besides JSM. For Jira Cloud, Atlassian doesn't allow to configure Forms for anything else than JSM to our knowledge.

In our app you can add attachments to a Form. We have a XLSX and PDF view function (not released yet, will be available next week) in the app.

Hope that helps. You can also send us an email to our helpdesk if you have further questions: support@mobilitystream.com.

Thanks.


Tags: bug

cloud

form

forms

jira-mobile-apps

jira-service-management

jira-service-management-cloud

mobile

update
Trying to make 2 issue types parents links in same project
Asked by Spencer F Robbins:

I am being asked to create two issue types and my them both hierarchies set so both can be parent links to epics. I can set one or the other, but it doesn't seem we can have two. I did trick it by creating the issue link field and making the Objective the parent of the epic. In my hierarchy I have Initiative set as #1 in that hierarchy.   

The reason this is even an issue is my management wants **Initiatives** assigned to certain type projects and **Objectives** to another type. Do you know if this can be accomplished?


Answers:
author: Trudy Claspill
body: Hello [@Spencer F Robbins](/t5/user/viewprofilepage/user-id/5590291)

Welcome to the Atlassian community.

You should be able to have more than one type of issue specified at the level above the Epics in the issue hierarchy.

![Screenshot 2024-09-11 at 3.45.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346950iDD652E88A8D958E5/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 3.45.42?PM.png")![Screenshot 2024-09-11 at 3.46.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346951i4352C3DCA8DFD317/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 3.46.06?PM.png")

The issue type hierarchy does apply globally, so for all projects that use the specified issue types they will only be able to use the issue types as parents to Epics. But you don't have to use both specified issue types in a project.


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Spencer F Robbins](/t5/user/viewprofilepage/user-id/5590291) ?

In the Atlassian world, the "Parent link" is special. And in the Atlassian view of the world, Jira issues can have only one "Parent link."

That said, an issue can be linked to as many issues as you'd like in a parent-child relationship. You just can't use the "Parent" link for this. You must use another link type. E.g., Blocks, Depends On, or some custom issue type that you create.

Note that this can get confusing for everyone if you aren't careful becuase many Jira features use the "Parent" link type.

You may wish to explore [a Project Portfolio Management (PPM) add-on from the Atlassian Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=PPM). They can help you build a dashboard/process that is not dependent on this Atlassian feature.

Hope this helps,

-dave


Tags: cloud

jira-service-management

jira-service-management-cloud
i am figuring out how to get an email notification when i make a comment?
Asked by Phap Hoang:

I am working on an issue and I made a comment but I want the reported to know that I made a comment, is there an option to have Jira send out email notification? if so how can I configure that?  

second, is it possible for the customer to see the queue/workload? like allow them see where their request is in the queue?


Answers:
author: Kleber Pauta - ReleaseTEAM
body: Welcome to the community [@Phap Hoang](/t5/user/viewprofilepage/user-id/5590285)

For your first question, email notifications are controlled at the project level. For more information on how to configure these notifications, please refer to the [Create and edit the content of your customer notifications](https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/) documentation page.

For your second question, if your customers have portal access, they should be able to navigate to all of their open tickets by navigating to the portal, clicking on their profile pic on the top right corner \> Requests. By default, customers should see their request type, summary, status, service project, and requestor of each submitted request. These columns can be configured by a project admin.


Tags: atlassian-analytics

cloud

comment

jira-service-management

jira-service-management-cloud