youngmon/atlassian-qna huggingface dataset:
User cannot login
Asked by McFamily:

For 48 hours I have not had access to Trello. My icon on Google Chrome says Error in place of Trello, and when I try to login the message is that there is no account associated with this. My entire business team is on it. How can I resolve this?


Answers:
author: Nic Brough -Adaptavist-
body: Could you define what "not had access" looks like? What exactly is the error message you are getting from Trello? Is it the same for other users? Have you tried a different browser?


Tags: account
What should I do with my Atlassian account, if I change the company
Asked by Aleks:

Hi everyone

I recently changed the company, what should I do with my Atlassian account?

It's an unmanaged account. Should I change the email address, ... or should I delete the account and create a new one?

best

aleks


Answers:
author: Nic Brough -Adaptavist-
body: For an unmanaged one, yes, just change the email address - that way you get to keep everything you had associated with the account (even though your company are probably going to remove you from their systems). Stuff like your kudos and badges here belong to your Atlassian account.

It's also a lot easier than delete and create new.


Tags: account
Immediate Account Delete
Asked by Alexandre Paz:

I just got on a new company and i mistake my subscribe.

But i can't wait 14days to the account be deleted; i need to create a new one immediatly.

Can someone help me?

Thanks


Answers:
author: Vero Rivas
body: Hi [@Alexandre Paz](/t5/user/viewprofilepage/user-id/4351889)

contact atlassian support

<https://support.atlassian.com/>

Cheers


Tags: account

delete
Site privacy?
Asked by Mariano:

Hello! I've been looking my settings and couldn't really find anything relevant.

I noticed that my full profile and all of the questions I make are completely open to the internet (you can access it even through google).

Is there a way to make this content more private? Mostly because most (if not all) of us talk about work related stuff.

Also I noticed there is no way to control our privacy at all. Not even delete content.

Thanks for any input!


Answers:
author: Daniel Ebers
body: Assuming you are referring to Atlassian Community the idea is indeed to have it open as possible to share knowledge through the internet.

If privacy is a concern you probably could use a synonym, also using the platform by only your name (but not your surname) is something commonly done.

In case you should have mistakenly put in any private content into Community you can alert Community staff to move it away - I hope this helps a bit.

In case you want to discuss an issue more privately Atlassian Support is available at: <https://support.atlassian.com/#>

comments: author: Mariano
body: Thank you for your response [@Daniel Ebers](/t5/user/viewprofilepage/user-id/800113) !

Yes, your assumption is correct. And I totally agree about the openness of information, however IMHO, being a site where we inevitably share some aspects of our worklife and work tasks, it would be nice if we could choose our posts to be indexed by Google (kinda the same way LinkedIn does for example).

I noticed this because a friend googled my full name in order to find one of my personal websites, and he mentioned how several links pointing to my posts here all of a sudden showed up.

I would love my public Atlassian Community to be linked to my name in Google, however I think that finding every single question I ask a bit inconvenient.

Nothing really serious, just my two cents :)

Thank you so much for your support and I wish you a good week ahead!

Mariano.


author: Emma Adams
body: Unfortunately, as I know, you can't.

comments: author: Mariano
body: It's sad! We could boost the "Productive social network" aspect of it by boosting privacy and security.


Tags: feedback-forum
Blocking access requests - JIRA/Confluence
Asked by Craig Doyle:

Hi

We store our wiki on Confluence and share it with third parties. When we send them an invite they receive an email. They follow the link and it takes them to a JIRA access request page instead of Confluence.

We are looking at the best way of just giving users/guests access to just Confluence without involving JIRA which we don't want these third parties to use

Any help on this topic would be much appreciated

All the best

Craig


Answers:
author: Kieren
body: Your site has a URL, something like sitename.atlassian.net

That URL will direct all users to a single product. You can set the landing product for that URL here: <https://support.atlassian.com/organization-administration/docs/set-your-sites-landing-product/>

If you change that landing product to be **Confluence**, then all your users will land on the confluence product, after clicking the invite link.

There is also a change we're making to only provide specific product links in the invitation email, so users will never be encouraged to go directly to the main site URL. This should be available to you by the end of May :smile:

comments: author: Craig Doyle
body: Hi

That helps and does send them to Confluence

It seems to be only part of the answer. It used to be that someone got an invite, accepted it, and was fully setup

Even with the change above, when I invite someone say with a personal email address it pushes people through to signing up for a new account, which asks them to create their own space etc ?

Is this the expected flow ?

Can we direct directly to our confluence page ?

![Screenshot 2021-04-22 110643.png](https://community.atlassian.com/t5/image/serverpage/image-id/139870i4FEFD59DAB16DB0C/image-dimensions/195x369?v=v2 "Screenshot 2021-04-22 110643.png")


Tags: access

account

confluence

jira
I need to remove User that has Org & Site Admin rights. Can I transfer the Org rights to me?
Asked by Fakhrie Adams:

How do i transfer transfer the Org rights to me as I am also a Site admin


Answers:
author: Ang?lica Luz
body: Hello [@Fakhrie Adams](/t5/user/viewprofilepage/user-id/3663573),

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I can see that you are already an Org admin.

In case you need to remove the former Org admin, you need to go to admin.atlassian.com where you can see the list of all organizations that you are an admin, then click on the desired organization \> Settings \> Administrators.

On this page, you can remove the Org admin and add new ones.

![Screen Shot 2021-04-09 at 16.18.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/138182iF2D9CC0A1EA922DB/image-size/large?v=v2&px=999 "Screen Shot 2021-04-09 at 16.18.05.png")

If you have any other questions regarding this matter, please let us know.

Kind regards,  
Ang?lica


Tags: account
Can't add product to managed account
Asked by elynda_naru:

Hi,

I'm trying to add product access to a user account (under managed accounts) but don't appear to have the option as stated in the help page <https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/>.

The account is located in Atlassian Access.

Thanks


Answers:
author: Daniel Eads
body: Hi [@elynda_naru](/t5/user/viewprofilepage/user-id/4322383) , welcome to the Community!

When looking at managed accounts using the steps listed in the documentation you've linked, you're able to manage/remove product access for *products that user currently has access to*.

In order to add them to additional products, you'll need to start from that product / Atlassian Cloud site and go to the Users section. From there, you can invite them to the site and add them to any groups. [The "Invite a user" document contains full steps for this](https://support.atlassian.com/user-management/docs/invite-a-user/) . There's also information about using SCIM if you'd like to have group memberships automatically grant product access.

Cheers,  
Daniel

comments: author: elynda_naru
body: Thank you Daniel!


Tags: account
How can i correct my Profile Name?
Asked by Adam of ChikPea:

My name is spelled wrong in my profile. How can i change that?


Answers:
author: Daniel Eads
body: Hello, welcome to the Community!

At <https://id.atlassian.com/manage-profile/profile-and-visibility> , you can set your name (if not restricted by an organizational admin if your account is managed) and the "Public name" field that is used outside your organization. Here on Community, the name that appears on your account is the "Public Name" field.

Once the Public Name field is saved on your profile, it should appear as changed in Community within a few minutes.

Cheers,  
Daniel


Tags: account
Can't update my language in my account preferences
Asked by Stefan Reschwamm:

Hi!

When I try to change the language from German to English in my account preferences ([https://id.atlassian.com/manage-profile/account-preferences\\](https://id.atlassian.com/manage-profile/account-preferences)) I just get the following error message:  
"Wir konnten Ihre Sprache nicht aktualisieren. Versuchen Sie es sp?ter noch einmal."  
"We could not update your language. Try again later."

I tried to update my language for some days now, but I always got that message.

I hope you can help me and look forward to your feedback.

Regards,

Stefan

![Anmerkung 2021-03-26 085203.png](/t5/image/serverpage/image-id/136067i4FA5C8BF08250192/image-size/large?v=v2&px=999 "Anmerkung 2021-03-26 085203.png")


Answers:
author: Ang?lica Luz
body: Hello [@Stefan Reschwamm](/t5/user/viewprofilepage/user-id/4265811),

Welcome to Atlassian Community!

Searching for similar cases, I found only one where the profile was also in German and the user wasn't able to change to English. What resolved it was the proxy settings.

Is this issue affecting other users in your company?

Can you check with your IT team if there is nothing blocking this change?

Not sure if it could work, but can you access your profile and try to change the language using your mobile or using a personal computer and another network?

Kind regards,  
Ang?lica

comments: author: Stefan Reschwamm
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)  
not sure if it were the proxy settings but I tried changing the language using my mobile and it worked.

Thank you very much.


Tags: account
Your access has been revoked
Asked by Thanthoni.Kumaravadivel:

when i try to login <https://fineossupport.atlassian.net/>. i am getting "Your access has been revoked" error. And i have been asked to "Looks like your administrator has marked your account as inactive. Contact your administrator to solve this issue."

Admin, please resolve this issue.


Answers:
author: Bradlee Duncan
body: I see a lot of questions like the above one, but I don't see any solutions that I can take, as an administrator, towards fixing it for my users that are encountering this. Can someone point me to any documentation for Jira Cloud that can help me solve this issue for my users?


author: Nic Brough -Adaptavist-
body: I am afraid we are not your administrators, we're a community of people with an interest in Atlassian stuff (usually because we use it). Your admins might be here, but there's no guarantee they'll see your question. The rest of us have less knowledge of your system and less access than you do!

You'll need to contact your administrators somehow. If you don't know who they are, I would talk to the people around you - the team that you're working with on this Jira, the person who granted you the access in the first place, the person who asked you to use that Jira, and so-on.


Tags: account
Quickest way to navigate to an Epic?
Asked by Mateo Eidson:

I have this weird muscle memory where I thought clicking on the Epic icon would navigate me to the Epic for that story. Did Jira get updated to remove this functionality form the Backlog view?

It would be nice to just click "Login Screen" (purple icon) below and have the Epic open. Now I have to toggle the Epics Panel, find my epic, expand my epic, and then click the link for the Epic issue. SO...MANY...CLICKS. lol.

![MyBacklog.png](/t5/image/serverpage/image-id/347874i030CB26BB189D027/image-size/large?v=v2&px=999 "MyBacklog.png")


Answers:
author: Alex Ortiz
body: [@Mateo Eidson](/t5/user/viewprofilepage/user-id/5590151) Welcome to the Atlassian Community!

Not the fastest way, but I may be able to save you a few clicks.

In your backlog view, if you click on the story, the story will open up to the right.

Immediately, at the top left corner of that story, you should see a link to the epic.

Should be down to at least 2 clicks.![Screenshot 2024-09-17 at 6.04.53?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347882iEBCCC2E614BF6A66/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 6.04.53?PM.png")


Tags: cloud

epic

jira-cloud
Is there a way to extract a URL from the last comment and then edit a custom field to include that?
Asked by Phil Jones:

So I'm stepping into an environment where a request has been around for a while to have a URL extracted from the last comment and adding it to a URL custom field.   

I've added the custom field (URL Field), I've created an automation that conditions to look for a regex that includes the URL we need (domain.atlassian.net). However I'm running into issues adding an action with a smart value to extract that URL that the condition is checking for.   

The condition I'm using a smart value checker to look for a regex pattern in the last comment.  

However, in creating the variable I'm trying to use something along the lines of:

{{comment.last.body.match(regexpattern)}}  

When I have it update the log, the log is empty.   

Any help would be greatly appreciated!


Answers:
author: Alex Ortiz
body: If the custom field is available, why can't the user just put in the URL straight into the field?

Additionally, you could create a screen that pops up when you transition an issue that then displays the URL custom field? And if needed, you can make that field be required before you can transition. Just a thought because going down and thinking about regex patterns frightens me =)

comments: author: Phil Jones
body: These comments are being added by slack sorry, so we have a connection with slack that will just add the message as a comment.


Tags: cloud

jira-cloud
Jira Server Release beyond End of Life Date
Asked by Eric Johnson:

I am running a Jira 9.4 server and have updated to 9.4.17. Recently I received a security report stating I need to update to 9.4.26. I downloaded this update and installed it but was not able to launch because the update was released after the expiration date of my server license. However, Atlassian is no longer providing server licenses beyond Feb 15, 2024. so as far as I know I cannot get a license that would allow me to run these newer updates. So my question is, why is Atlassian still producing security updates that nobody can use? I would assume that someone is using them so they are still providing licenses to someone. Is there a path to get a server license that allows the use of these Jira Server updates released after 2/15/2024?


Answers:
author: David Bakkers
body: Hello [@Eric Johnson](/t5/user/viewprofilepage/user-id/5594878)

If you Google *'jira server license expired'* you will find all the times that question has been asked and answered on this forum before.
> Why is Atlassian still producing security updates that nobody can use?

They can be used... by those people who switched over to a DATA CENTER product license so that they could install any patches / updates released after the 15th of Feb.
> Is there a path to get a server license that allows the use of these updates released after 2/15/2024?

Nope. The window of opportunity for SERVER product licensing closed forever, seven months ago.

comments: author: Eric Johnson
body: I did google this already and am aware of the Jira server phase out and the impact to licensing. It is confusing that the software downloads page for these updates lists some releases as DATA CENTER only, and some not. Why wouldn't they say DATA CENTER only for all the releases after the 2/15/2024?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Sending a slack custom slack meesage using automation for jira unable to find the webhook URL
Asked by Satchidanand Challapalli _C_:

I created a webhook url from Slack and configured in my Jira instance then i tried to create an automation where if the issue is transitioning from IN Review state to Approved for review we need to send a slack message with custom data and when i want to select the URL it is not showing up there i am not sure what i am missing here. I have tried adding it is allow list and also tried unticking the allowlist option in global automation configuration but still not able to find the drop down of that particular webhook URL. can i get a solution please.![Screenshot 2024-09-18 at 3.53.39?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347863i53ADA88848703CFC/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 3.53.39?AM.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Could you try double click inside the URL field. By default it will be empty field.

![Screenshot 2024-09-18 at 12.28.40?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347905i8C6DF3FB8F254879/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 12.28.40?PM.png")

comments: author: Satchidanand Challapalli _C_
body: I have added the webhook URl generally it was empty and it should be showing the webhook URL there which is configured from slack. I am not sure why it is not showing up there.


Tags: jira-data-center
In dashbaord how to order the status based on issue types
Asked by Sundar Padmanabhan:

Hi

We have a team managed instance of JIRA. We would want to build a dashboard (two column gadgets) to show issues like story, task, sub-task by status. The order of columns is not in a way we would like it to be. We would want to order it specifically to each issue type.

Please help.

Thanks

Sundar


Answers:
author: Danut M _StonikByte_
body: Hi [@Sundar Padmanabhan](/t5/user/viewprofilepage/user-id/4372241),

Jira Cloud no longer offers a wallboard gadget. You could search on Atlassian Marketplace for an app that provides such gadget.

If you consider the idea of using an app, the **Team Wallboard gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/manage/vendors/1210523/reporting/sales?period=past90Days&newView=true) app could be a good solution.

Here is how to do it:

1. create a filter in Jira that returns the issues that you want to display
2. create a new kanban board that uses this filter
3. configure the columns of the new board to map one single status, in the order you want. For example: column To Do maps status To Do, column In progress maps status In progress, column Done maps status Done... do this for all the workflow statuses
4. You can change the order of the columns as you want
5. Add the Team Wallboard gadget to your dashboard and configure it to display the new Kanban board

As a result, you will get a gadget showing the issues in every status:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347927iA64A26D146424B6B/image-size/large?v=v2&px=999 "image.png")

In this example, in green are Stories and Tasks, in yellow are the sub-tasks. if you have epics, they will be displayed in purple.

The gadget supports swim-lanes, so you can choose group the issues by Epic.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347928i643C02669D877D48/image-size/large?v=v2&px=999 "image.png")

Does this help?

Danut.


author: Alex Ortiz
body: [@Sundar Padmanabhan](/t5/user/viewprofilepage/user-id/4372241) Welcome to the Atlassian Community!!!!

I tried configuring the gadgets to see if I could reorder, but no luck.

I would recommend that if reordering the columns (or rows) is a strong requirement that your team has, you look at a plugin like Custom Charts for Jira. That should let you do what you want.

Otherwise, the only thing I could see is that the issue types are in alphabetical order and the statuses are just randomly showing up . . although I suspect there's some sort of ID that's driving both of these that we can't see or manipulate.

comments: author: Sundar Padmanabhan
body: Thanks [@Alex Ortiz](/t5/user/viewprofilepage/user-id/4744039) appreciate your attempt.


Tags: cloud

jira-cloud

jira-software
Domain Verification Issue - TXT Record Added but Not Verified
Asked by info:

Hi,

I've added the required TXT record to verify my domain (voltxengineering.com) for Atlassian, but the verification process hasn't been completed yet. Here are the details:

* **Domain:** voltxengineering.com
* **TXT Record:** `atlassian-sending-domain-verification=eae1b9c9-6f81-4730-8331-e28660aec7fb`

I've confirmed that the TXT record is correctly configured using the `dig` command, and it shows up properly. Could someone help verify the domain, or advise if further steps are needed?![Screenshot 2024-09-17 at 13.12.47.png](/t5/image/serverpage/image-id/347846i9E3008492E6BF490/image-dimensions/394x351?v=v2 "Screenshot 2024-09-17 at 13.12.47.png")![Screenshot 2024-09-17 at 13.13.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/347854iEA39B36F7DB6A8B9/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 13.13.28.png")

Thanks!


Answers:
author: info
body: took some time but now its all green


author: Brant Schroeder
body: [@info](/t5/user/viewprofilepage/user-id/5594801) welcome to the Atlassian community

At what time did you apply the txt record to the domain? It will take anywhere from 30min to a couple of hours to propagate?


Tags: cloud

jira-cloud
backlog refinement requirement
Asked by Gurinder Summan:

We need to exclude all those issues which are clone of epics, those are linked with epic as linked issues, refer below screenshot: ![image (6).png](/t5/image/serverpage/image-id/347849i7462B3A6931DE3D3/image-size/large?v=v2&px=999 "image (6).png")


Answers:
author: pinky_reddy
body: Hi [@Gurinder Summan](/t5/user/viewprofilepage/user-id/538400)

Welcome to the Atlassian Community!

You can try something like this

issueLinkType != clones

to get more specific to project you can add project="your project name" and issueLinkType != clones


Tags: cloud

jira-cloud
JQL QUERY
Asked by Nidhi singh:

Hello All,

Anyone know how we can exclude those issues which are cloned or linked issues with clone type in jira using JQL query?


Answers:
author: Liana Boboescu _StonikByte_
body: Hi,

You can try this JQL:

project = "ABC" AND (issueLinkType not in ("clones", "is cloned by") OR issueLinkType is EMPTY)


author: pinky_reddy
body: Hi [@Nidhi singh](/t5/user/viewprofilepage/user-id/5526345)

Welcome to the Atlassian Community!

For this you can try something like this

issueLinkType != clones

to get more specific to project you can add project="your project name" and issueLinkType != clones


Tags: cloud

jira-cloud

jql

jqlquerybuilder