"page tree failed to load" error message
Asked by Shirly:

Hi,

I am new at confluence. I got many times the "page tree failed to load" and the "something went wrong" error message. I tried to refresh, log again, and it's not helping.

I have the free plan, but we are only 2 users by now.

Here is a screenshot.

Any ideas?

Thanks

Shirly![error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/101738i75188B5B2E8A5B50/image-size/large?v=v2&px=999 "error.PNG")


Answers:
author: Jack Roland
body: Hi i'm having this issue now.... what do I do ??

comments: author: Raul Pelaez _TecnoFor - Marketplace Partner_
body: Same error for me TODAY


author: Sami Nurmenniemi
body: I also have this today (Aug 01, 2022). Works ok for my colleague sitting next to me.


author: Nicolas Esteves
body: Same problem for me...


author: Chris Dugdale
body: This is happening for me too, and my colleagues.


author: Raul Pelaez _TecnoFor - Marketplace Partner_
body: Console log ---\> Error: GraphQL error: 3bf07785-f5d5-42ec-a021-e8a9ebf95118: command not allowed when used memory \> 'maxmemory'..


author: Petr Stransky
body: This is happening for me too - all projects affected.


author: Chris Dugdale
body: I've just found that this is a known current issue:

<https://confluence.status.atlassian.com/incidents/hmwm129zzpx6>

Cheers


author: Raul Pelaez _TecnoFor - Marketplace Partner_
body: They inform me that it is already fixed


author: Shannon S
body: Hello [@Info - Atlasonix](/t5/user/viewprofilepage/user-id/3997000) and [@Magdalena Sass](/t5/user/viewprofilepage/user-id/3809078),

Thank you for raising this with us!

This was in relation to a bug discovered on the 2nd of July:

* [CONFCLOUD-70359](https://jira.atlassian.com/browse/CONFCLOUD-70359) *Session expired while viewing Confluence pages*

Last week, our development team was able to identify and fix the root cause of this issue. You should now be able to navigate as expected through Confluence.

If anyone is still encountering this issue, please do let me know!

Thank you,

Shannon

comments: author: Timothy Ling
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046) Hi Shannon, I am suffering this problem with one of my spaces right now.

Any help would be appreciated.

Tim


author: Cheryl Gant (8518)
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) another user and I have been experiencing the same problem today. For me, it occurred while I was participating on a web meeting and seems to have resolved once I got off the meeting. However, the other user has been experiencing it consistently this morning. Like Timothy said above, any help would be appreciated.

Thank you,

Cheryl


author: Timothy Ling
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046), looks like it fixed now.

Regards,

Tim


author: Shannon S
body: Hi Tim,

Thank you for letting me know your issue is resolved.

[@Cheryl Gant (8518)](/t5/user/viewprofilepage/user-id/3317162) if you're still encountering this issue, can you [raise a support](https://support.atlassian.com/contact) ticket? Then we can take a look at your site.

Thank you!

Shannon


author: Chris Dugdale
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046), This is happening for my colleagues and me this morning. I can see a few comments above saying the same.

The tree shows the top level and then after a couple of seconds the exact message in the original bug report above shows

I was going to raise a ticket but thought I'd ask here too as Google brought me here. Is there anything we can do to make the tree load?

edit: I've just seen the known incident report on the raise a ticket page, so it looks like it will get sorted anyway.

Many thanks,

Chris.


author: Magdalena Sass
body: hello, the same issue for, happening already for a couple of days now (for sure since the beginning of last week)


Tags: cloud