youngmon/atlassian-qna huggingface dataset:
MS Build unable to build Unit Test Project using Bamboo
Asked by Narasimham Addepalli:

I have a .NET 4.6.1 solution that has a Class Library and a Unit Test project. I setup my build plan in Bamboo to do a Continuous Integration build. The build task fails with the below error.
> The type 'System.Attribute' is defined in an assembly that is not referenced. You must add a reference to assembly 'System.Runtime, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'.

I tried building this locally using Visual Studio and it builds just fine. I also tried building using MS Build on my developer laptop from the command line and it builds without any errors.

I removed the Unit Testing project from my solution and I got a successful build.

There is also a warning in one of the previous steps about .NET Framework 4.6.1. I believe this has nothing to do with the previous error, but I wanted to put everything out there just in case.
> C:\\Windows\\Microsoft.NET\\Framework\\v4.0.30319\\Microsoft.Common.targets(983,5): warning MSB3644: The reference assemblies for framework ".NETFramework,Version=v4.6.1" were not found. To resolve this, install the SDK or Targeting Pack for this framework version or retarget your application to a version of the framework for which you have the SDK or Targeting Pack installed. Note that assemblies will be resolved from the Global Assembly Cache (GAC) and will be used in place of reference assemblies. Therefore your assembly may not be correctly targeted for the framework you intend. \[D:\\data\\bamboo-agent-home\\xml-data\\build-dir\\AIS-CTB-JOB1\\Emc.Cryptography\\Emc.Cryptography.csproj\]


Answers:
author: Remi Sarraillon
body: Hi there,

I've actually same concern and I found this, it might be help ;)

The feature request for Windows/.NET builds is here: <https://bitbucket.org/site/master/issues/13452/support-for-native-windows-net-builds-on>

Follow that ticket for updates from Atlassian team.

Meanwhile, you can include assemblies directly with the nuget related.

<https://www.nuget.org/packages/Microsoft.NETFramework.ReferenceAssemblies.net461/>

Same problem for me is now resolved.


Tags: bitbucket
How to do proxy settings for specific job in bamboo plan
Asked by Amit Goel:

Dear Friends,

I am trying to execute the soapUI test suite on bamboo using maven test command, however in order to execute this , I need to set specific proxy for the plan,

Request you to kindly assist in setting the proxy server as I am facing unknown host error.

Regards,

Amit


Answers:
author: robhit
body: I am not aware of soapUI but will try to help you here with the proxy configurations.

can you share your proxy configurations?

and which proxy server you are using?
Knowledge Base field in new ticket form
Asked by Vamsi Krishna Panthulu:

I have just got the Knowledge Base feature enabled in one of my JSM projects and created a few articles within the confluence space.

When i try to create a new ticket, i believe Jira should suggest related KB articles based on the summary of the issue. However, currently i do not see that happening and also i dont see any field in the new ticket creation form which says Knowledge Base.

I also checked the Fields and Screens configuration options to see if this was something i could add to the screen, but could not find such option.

can you help on what other configurations or feature enablement that need to be done to allow this.


Answers:
author: Fabio Racobaldo _Herzum_
body: HI [@Vamsi Krishna Panthulu](/t5/user/viewprofilepage/user-id/3209872) ,

knowledge base is based on summary field. Please verify that logged in user has permissions to view articles on confluence side.

Take a look to the following article for details <https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/>

Hope this helps,

Fabio


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

knowledge-base
How to reference objects from a locked System-defined schema.
Asked by Paul Diu:

In Asset and configuration management, I've created a custom Object Schema. I am trying to select objects from a different Object Schema, but it is locked, and I unable to select it as it is a System-defined schema.

In the screenshot below, I've created the Document Management System custom object schema, within it I've created some objects and would like to reference some objects from the Services schema but there's no option.

Is there a way to do this or it is just a limitation?

![Screenshot 2024-02-27 120330.png](/t5/image/serverpage/image-id/308798iADB2F3C9CC8265A4/image-size/large?v=v2&px=999 "Screenshot 2024-02-27 120330.png")


Answers:
author: Zoey Wang
body: Hi [@Paul Diu](/t5/user/viewprofilepage/user-id/5439152)

Not sure how did you implement that - referencing Services object in a custom schema. Here is what I would do for your reference

1. Go to DMS schema

2. Click Attributes of an object type

3. Add an Attribute give it a name eg Service in my test; Choose Object type, type value and additional value(optional)

Then you should be good to get below as the test result:

![Screenshot_9.png](https://community.atlassian.com/t5/image/serverpage/image-id/309582i11FD3A7735B8D8C7/image-size/large?v=v2&px=999 "Screenshot_9.png")![Screenshot_8.png](https://community.atlassian.com/t5/image/serverpage/image-id/309581iEF371A2283EA8A17/image-size/large?v=v2&px=999 "Screenshot_8.png")

comments: author: Paul Diu
body: Hi Zoey,

Thanks so much for your answer.

It worked like a charm.

For some reason when I tried your suggestion, the Services was not showing up as an option.

Kind regards,

Paul


author: Zoey Wang
body: Hi [@Paul Diu](/t5/user/viewprofilepage/user-id/5439152)

Can you show me what you have seen so far? I.e. the Services not showing as an option


author: Paul Diu
body: Below is what I can see. When I did it before, I couldn't see Services \> Service as an option. That's why I submitted this question. But it seems to work now so I'm not sure if I was just blind or something changed that allowed me to select it now.

![Screenshot 2024-03-04 102627.png](https://community.atlassian.com/t5/image/serverpage/image-id/309867iC51D26C9AD240DFB/image-size/large?v=v2&px=999 "Screenshot 2024-03-04 102627.png")


author: Zoey Wang
body: Hi [@Paul Diu](/t5/user/viewprofilepage/user-id/5439152)

So I guess it works for now. That's good!

Feel free to call out if further help is needed.

Otherwise please mark it as Resolved so people with similar questions might easily find it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Report possible phishing sites?
Asked by Dagan McGregor:

How do we report possible phishing sites?

We are getting emails for this product outside our regular enterprise and I cannot see how to remove or report this to Atlassian Support.


Answers:
author: Laurie Sciutti
body: Hi [@Dagan McGregor](/t5/user/viewprofilepage/user-id/1064227) \~ I believe you can report phishing emails to [security@atlassian.com](mailto:security@atlassian.com).

comments: author: Dagan McGregor
body: Thanks. I also sent to abuse@atlassian.com just to be sure.


author: Joseph Chung Yin
body: [@Dagan McGregor](/t5/user/viewprofilepage/user-id/1064227) -

I agreed with [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) stated. At the same time, contact Atlassian Support (<https://support.atlassian.com>) if you like to get their attention and further assistance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: atlassian-guard

cloud

jira-service-management

jira-service-management-cloud
Canned Responses Pro Templates for Jira user permission
Asked by Jing Wang:

Hi there,

For the Canned Responses Pro Templates for Jira, is there a way to control which user can use it and which can't? I don't want every user to be able to the add on, only specific users.

Thank you


Answers:
author: Iryna Ihnatiuk _Appfire_
body: Hi [@Jing Wang](/t5/user/viewprofilepage/user-id/5439112)

Yes, Jira Admin can configure access based on projects and user groups. Check our documentation - <https://appfire.atlassian.net/wiki/spaces/CR/pages/135299253/Settings#%5BinlineExtension%5DGlobal-settings>


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I restrict customers from adding/removing Organisations on a ticket?
Asked by Jimmy Tracey:

Hi!

We are using Organisations to limit access to different JSM tickets, however, I need to be able to disallow customers from editing this field. Is this possible?


Answers:
author: Jack Brickey
body: Hi [@Jimmy Tracey](/t5/user/viewprofilepage/user-id/5408121) , the first thing to do is to set up Customer Permissions to best align with you project.

![IMG_3748.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/308783iC1551D5360171F5F/image-size/large?v=v2&px=999 "IMG_3748.jpeg")

Note that customers can only see/share within the Organization(s) they belong to.

comments: author: Jimmy Tracey
body: Hi Jack, thanks for your help, I have completed this step!


author: Jack Brickey
body: So what exactly is your share goal? What do you want customers to be able to share and what do you want to prevent? If you want to prevent sharing then you need to not use Organizations. How are you using Organizations today if not to silo customer sharing?


author: Jimmy Tracey
body: I need to prevent customers from being able to add new organisations, and remove organisations from tickets


author: Jimmy Tracey
body: We are using Organisations to silo tickets, but need to remove ability for JSM customers to edit access to tickets. This field should only be editable by Service Agents or ideally just Administrators.


author: Jack Brickey
body: Customers should not be able to add new organizations via the portal share button. Are you finding differently? Only administrators or agents? If so, configured or allowed to add organizations. Customers can only find existing organizations if they are a member of those organizations.


author: Jimmy Tracey
body: Hey Jack, currently our customers are able to remove organisations from tickets this is what we're trying to avoid, but not sure how to lock down this permission


author: Jack Brickey
body: Indeed if the customer is the reporter they can choose whom to share with and this includes removing shares. This cannot be revoked/changed.


author: Jimmy Tracey
body: In our case a customer was able to remove shares even if they werent the reporter


author: Jack Brickey
body: I didn't think that was the case but TBH I have never tested that. Thanks for clarifying. I guess the way Share is designed is such that it is a 'customer' focused field not agent focused. It allows customers to decide what the wish to share.


Tags: cloud

jira-service-management

jira-service-management-cloud
Save or import form template [customer facing]
Asked by Morgan Manns:

Does anyone know if there's a way to allow customers to save a template of a form they submit often?

Context: Currently, for each new hire we have, their manager must submit a form to IT service management containing PII, software access, equipment access, etc. Most of our managers need the same type of access and equipment for all of their employees, but are having to fill out a new form for each new hire with the same information (except PII). Is there a way they can copy/duplicate a previous onboard ticket, then just update the few fields that are different? Or, is there a way to save a template, and import for each new ticket?


Answers:
author: John Funk
body: Hi Morgan - Welcome to the Atlassian Community!

The way we handled that was to create a set of predetermined equipment by either Position or you could create a custom field with drop down values like Package A, Package B, Package C, etc.

Then the Reporter would select a Package or populate the Position field (also a drop down of only Positions in the company). The Reporter provides the PII data and submits.

Then an automation rule updates the issue with the values based on the Package or Position selected.

comments: author: Morgan Manns
body: Thank you John!


author: John Funk
body: You are welcome!


Tags: cloud

jira-service-management

jira-service-management-cloud
Proforma Dropdown Existing Issues?
Asked by Lee Graham:

Can anyone think of a creative way in Proforma to create a dropdown question that is populated with all existing issues?


Answers:
author: Kian Stack Mumo Systems
body: [@Lee Graham](/t5/user/viewprofilepage/user-id/5438808) ,

Are you asking about inserting an issue picker custom field on a Jira form?   

Thanks,   

Kian

comments: author: Lee Graham
body: I suppose that could work. I'll need to reach out to IT to create the custom field.


author: Kian Stack Mumo Systems
body: I just wanted to make sure I understood your request. It sounds like you want an issue picker field on your form, correct?

If so, issue pickers are not an available custom field type on Jira Cloud. I know there are several add-ons which have that capability, but I don't know if they can be added to a form. My guess would be that they cannot.


author: Joseph Chung Yin
body: [@Lee Graham](/t5/user/viewprofilepage/user-id/5438808) -

It will work for only new issue created after you added the proforma dropdown question element where you also mapped this one with your issue's custom field.

Unfortunately, it will not be populated on all existing issues since they were created before your new Form design changes.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Lee Graham
body: What would be the limitation of creating a lookup of all issues?


author: Joseph Chung Yin
body: [@Lee Graham](/t5/user/viewprofilepage/user-id/5438808) -

What do you mean by creating a lookup of all issues? As per my recommendation that once your Form element is mapped to the custom field for new issue creation.

You can use search functionality in the project UI and conduct bulk change operation to update all of your existing issues against the mapped field with the correct value.

Hope this makes sense.

Best, Joseph


Tags: auto-complete

automation

form

issues

jira-service-desk-data-center

jira-service-management-data-center

proforma
I want to copy value from one project to another project
Asked by Darshil Trivedi:

I clone ticket from support board to development board, Now in clone ticket which is on Development board our developer add some due date in Feedback Due date I want to copy that field value and make it visible in my support ticket how is it possible with automation please suggest me some automation


Answers:
author: John Funk
body: Hi Darshil,

Are you linking the issues when you clone them? If not, you need to.

Once they are linked (or if they are already linked).

Create an automation rule based on a Field Value Changed trigger based on the Feedback Due Date field.

Then add a Branch for Linked issues. You can specify the issue link type if you want.

Then under the branch, add an action for Edit issue.

Add the field in the Support ticket that you want to update.

Click the 3 dots menu to the right of the field and select Copy.

Change Current Issue to Trigger Issue and change the field to Feedback Due Date.


author: Uday Kiran Bhaviri
body: Hi [@Darshil Trivedi](/t5/user/viewprofilepage/user-id/5373135)

When you clone a request from another request, the cloned issue must have a link to the original request like 'created by' or 'created from'.

Now you can write an automation to get the linked issue and then copy the field value to the original request.

Triggering point should when value changed for Due date's field

Get the linked issues of 'created from' or 'Cloned by' or similar one...

Copy field value - Due date to the linked issue.

Here I didn't the write exact steps but that is the logic that you can try.

Some basic automations you can find here

[https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)


Tags: cloud

jira-service-management

jira-service-management-cloud
Campo personalizado que seg?n la selecci?n habilita otro campo personalizado con mas opciones
Asked by Pablo Llanes:

Hola buenas tardes comunidad, necesito crear un campo personalizado de selecci?n m?ltiple que seg?n la selecci?n que el cliente haga, habilite otro campo personalizado de selecci?n m?ltiple con opciones diferentes.

Tengo permisos de administrador del sitio.

Es para aplicar en Jira Service Management

Espero que alguien me pueda ayudar desde ya muchas gracias por tomarse el tiempo de leer.


Answers:
author: John Funk
body: Hola Pablo,  
Puedes hacer esto con un formulario ProForma cuando el usuario env?a el ticket, pero no puedes hacerlo dentro de la pantalla de Jira. La aplicaci?n ScriptRunner Behaviors podr?a hacer eso.

comments: author: Pablo Llanes
body: OK muchas gracias por tu respuesta. Una opci?n que encontr? fue crear un campo personalizado del tipo lista de selecci?n (en cascada). Esto genera una lista padre con las opciones que uno quiera y a parte se puede configurar, que de cada una de esas opciones se desprenda otra lista con m?s opciones.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308986i13FE7DC7E97EB596/image-size/large?v=v2&px=999 "image.png")


author: John Funk
body: Que bueno!


author: Carlos Baldomar
body: Hola, existe la posibilidad de vincular ese campo dentro de un formulario?, no veo que reconozca el mismo. Gracias


author: Heydi Men?ndez
body: Hola tengo un campo como ese y estoy tratando de usarlo en una automatizaci?n, quiero que cuando se edite otro campo segun el valor que se elija, se carguen ua combinaci?n de valores de mi campo cascada. alguien lo hizo?

Saludos  
2.15.1.0


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to allow service desk customers to update an issue?
Asked by Stefan Mraz:

Hi all,

Was wondering if there is a way to let external customers update specific fields on an issue once it's been created.

Scenario: external customer creates an issue through the Service Desk portal, and then we need them to update a piece of information when they receive it. Is this possible? I know you can allow customers to transition the issue themselves through the Portal, but I was hoping that you could also allow customers to edit fields in some fashion.

Thanks in advance!


Answers:
author: Mikael Sandberg
body: Hi [@Stefan Mraz](/t5/user/viewprofilepage/user-id/5439020),

Welcome to Atlassian Community!

It cannot be done via the request form, but you can add a Form to it that allows the customer to submit and you can link the fields on that form to Jira fields.

comments: author: Stefan Mraz
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) ,

Thanks for the feedback. So is there a way to link a Jira Form to a particular issue before sending it out to collect information? Sorry, just trying to fully understand what you are proposing.

Thanks,  
Stefan


author: Mikael Sandberg
body: Yes, that is possible. If you go into the detailed issue view you will see a button for Add form, or you can go to the Attached forms section and click on the + sign on the right (this option is only available if you have already attached a form to the request).


author: Mikael Sandberg
body: You can learn more about forms here, <https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/>


author: Kate Pawlak _Appsvio_
body: Hi [@Stefan Mraz](/t5/user/viewprofilepage/user-id/5439020)

You can also use our app [**Feature Bundle for Jira Service Management**](https://bit.ly/FeatureBundle_C). With this app, you can use all configuration of request type which you have. In our app you have to only define which fields should be edited. What is awesome, you can define different fields depending on conditions defined using JQL, for example, different fields for different statuses.

What's more, this solution provides more features useful for customer portal, not only a possibility to edit issues by customers.

Of course, I encourage you to check also native Forms and compare what is better for your use case and current configuration.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to change Request type ICON in the JSM project?
Asked by Jakeer:

Hello Team,

Good day,

How can we remove the Request Type ICON permanently in Jira cloud JSM project. We need not require icon to the request type.

Also, How can we rename the "Contact us about" in the Customer Portal.

Any quick suggestions will be more helpful.

Thanks,


Answers:
author: Asha Goyal
body: Hello [@Jakeer](/t5/user/viewprofilepage/user-id/5437123)

To edit the icon of your Request Type just follow these steps:

* Open your project and go to **Project Settings**
* Click on **Request Types**
* Click to Edit your Request Type;
* Now just click on the Request Type icon that is displayed.![Screenshot_17.png](https://community.atlassian.com/t5/image/serverpage/image-id/308839i839171CF94C1D57C/image-dimensions/308x121?v=v2 "Screenshot_17.png")
* Select your new icon and click on **Save changes**

Kindly Vote and Accept answer if it helps.

Thanks

comments: author: Jakeer
body: Hello [@Asha Goyal](/t5/user/viewprofilepage/user-id/4891126)

Thanks for your response.

Unfortunately my question was "**We do not require any icon to the Request type** ". We want the icon to be **removed permanently** instead of changing new icon to the Request type.

Also, How can we rename the "**Contact us about** " in the **Customer Portal**.


author: Asha Goyal
body: Hello [@Jakeer](/t5/user/viewprofilepage/user-id/5437123)

You should select atleast one icon. As a workaround, take photo with white background and upload it and it should appear as nothing is linked with icon.

Here is the navigation for the same. Click on the icon and upload photo with while blank background.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/309088iA3FD32A6977B3287/image-size/large?v=v2&px=999 "image.png")

Kindly Accept and Vote if it helps.

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud