Problem with collaborating edit
Asked by Tony LECORNUE:

For few days we didn't be able to edit pages, below what we find in the log, we truncate synchrony tables (EVENTS, SECRET, SNAPSHOTS), we delete the key

DELETE FROM bandana WHERE bandanakey = 'synchrony_collaborative_editor_app_registered' OR bandanakey = 'synchrony_collaborative_editor_app_secret' OR bandanakey = 'synchrony_collaborative_editor_app_id';

Here the apache 2.4 vhost

ServerName confluence.vigiesip.eu

ErrorLog logs/confluence_error_log  
LogLevel warn

\<Proxy \*\>  
Order deny,allow  
Allow from all  
\</Proxy\>

ProxyPreserveHost On  
ProxyRequests Off

ProxyPass /synchrony <http://127.0.0.1:8091/synchrony>

\<Location /synchrony\>  
Require all granted  
RewriteEngine on  
RewriteCond %{HTTP:UPGRADE} \^WebSocket$ \[NC\]  
RewriteCond %{HTTP:CONNECTION} Upgrade$ \[NC\]  
RewriteRule .\* ws://127.0.0.1:8091%{REQUEST_URI} \[P\]  
\</Location\>

<br />

ProxyPass / <http://127.0.0.1:8092/>  
ProxyPassReverse / <http://127.0.0.1:8092/>

Logs

2021-09-13 16:09:05,478 INFO \[http-nio-8092-exec-4\] \[synchrony.service.http.SynchronyRequestExecutor\] execute Initiating request PUT <http://127.0.0.1:8091/synchrony/v1/data/Synchrony-adcec8a7-8fe4-39d3-81b6-169bddfcb03a/confluence-10551392> HTTP/1.1 for 10551392  
2021-09-13 16:09:05,561 WARN \[http-nio-8092-exec-4\] \[synchrony.service.http.SynchronyResponseHandler\] failed Synchrony external changes API call returned 400: {"id":"zSnFLoOSyN9txSRmAm4AJw","type":"server-error","message":"server error"} content-id: 10551392 rev: null ancestor: null merges: {"confVersion":"13","trigger":"restored","type":"external"} generate-rev: true generate-reset: true  
-- url: /plugins/editor-loader/editor.action \| traceId: 9a6a75bc12417ce4 \| userName: ssicot \| referer: [https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392\&editingFailed](https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392&editingFailed)  
2021-09-13 16:09:05,563 WARN \[http-nio-8092-exec-4\] \[plugins.synchrony.service.SynchronyContentService\] runRecoveryInTransaction Could not reconcile content for restored. ID: 10551392 Caused by: java.lang.RuntimeException: Synchrony error: cannot reset page ContentId{id=10551392}  
-- url: /plugins/editor-loader/editor.action \| traceId: 9a6a75bc12417ce4 \| userName: ssicot \| referer: [https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392\&editingFailed](https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392&editingFailed)  
2021-09-13 16:09:05,564 WARN \[http-nio-8092-exec-4\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[com.atlassian.confluence.pages.DefaultPageManager.createOrFindDraftFor\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1388186696)  
\[SALSpringTx\]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #372284257)  
-- url: /plugins/editor-loader/editor.action \| traceId: 9a6a75bc12417ce4 \| userName: ssicot \| referer: [https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392\&editingFailed](https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392&editingFailed)  
2021-09-13 16:09:52,657 INFO \[http-nio-8092-exec-9\] \[synchrony.service.http.SynchronyRequestExecutor\] execute Initiating request PUT <http://127.0.0.1:8091/synchrony/v1/data/Synchrony-adcec8a7-8fe4-39d3-81b6-169bddfcb03a/confluence-688141> HTTP/1.1 for 688141  
2021-09-13 16:09:52,693 WARN \[http-nio-8092-exec-9\] \[synchrony.service.http.SynchronyResponseHandler\] failed Synchrony external changes API call returned 400: {"id":"urTDmuQqui_O8IbaTKGYQw","type":"server-error","message":"server error"} content-id: 688141 rev: null ancestor: null merges: {"confVersion":"20","trigger":"restored","type":"external"} generate-rev: true generate-reset: true  
-- space: 917505 \| url: /plugins/editor-loader/editor.action \| page: 688141 \| traceId: 7c4f4dcc589feb83 \| userName: ssicot \| referer: <https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu> \| action: editor  
2021-09-13 16:09:52,695 WARN \[http-nio-8092-exec-9\] \[plugins.synchrony.service.SynchronyContentService\] runRecoveryInTransaction Could not reconcile content for restored. ID: 688141 Caused by: java.lang.RuntimeException: Synchrony error: cannot reset page ContentId{id=688141}  
-- space: 917505 \| url: /plugins/editor-loader/editor.action \| page: 688141 \| traceId: 7c4f4dcc589feb83 \| userName: ssicot \| referer: <https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu> \| action: editor  
2021-09-13 16:09:52,696 WARN \[http-nio-8092-exec-9\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[null\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #997582119)  
\[SALSpringTx\]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #1973042410)  
-- space: 917505 \| url: /plugins/editor-loader/editor.action \| page: 688141 \| traceId: 7c4f4dcc589feb83 \| userName: ssicot \| referer: <https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu> \| action: editor  
2021-09-13 16:09:52,717 INFO \[http-nio-8092-exec-9\] \[synchrony.service.http.SynchronyRequestExecutor\] execute Initiating request PUT <http://127.0.0.1:8091/synchrony/v1/data/Synchrony-adcec8a7-8fe4-39d3-81b6-169bddfcb03a/confluence-688141> HTTP/1.1 for 688141  
2021-09-13 16:09:52,753 WARN \[http-nio-8092-exec-9\] \[synchrony.service.http.SynchronyResponseHandler\] failed Synchrony external changes API call returned 400: {"id":"0idrpsWoGxVeWPp_2MeIaA","type":"server-error","message":"server error"} content-id: 688141 rev: null ancestor: null merges: {"confVersion":"20","trigger":"restored","type":"external"} generate-rev: true generate-reset: true  
-- url: /plugins/editor-loader/editor.action \| traceId: 7c4f4dcc589feb83 \| userName: ssicot \| referer: <https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu>  
2021-09-13 16:09:52,755 WARN \[http-nio-8092-exec-9\] \[plugins.synchrony.service.SynchronyContentService\] runRecoveryInTransaction Could not reconcile content for restored. ID: 688141 Caused by: java.lang.RuntimeException: Synchrony error: cannot reset page ContentId{id=688141}  
-- url: /plugins/editor-loader/editor.action \| traceId: 7c4f4dcc589feb83 \| userName: ssicot \| referer: <https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu>  
2021-09-13 16:09:52,756 WARN \[http-nio-8092-exec-9\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:  
-\>\[com.atlassian.confluence.pages.DefaultPageManager.createOrFindDraftFor\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #997582119)  
\[SALSpringTx\]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #187751368)  
-- url: /plugins/editor-loader/editor.action \| traceId: 7c4f4dcc589feb83 \| userName: ssicot \| referer: <https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu>


Answers:
author: Krishna
body: Hi [@Tony LECORNUE](/t5/user/viewprofilepage/user-id/4554696) were you able to resolve this issue ?

If so can you please share how you were able to do it?

we are also experiencing the same issue.

Thanks in advance.


author: John Funk
body: Hi Tony - Welcome to the Atlassian Community!

I think I would go ahead and open a support ticket with Atlassian:

<https://support.atlassian.com/contact/#/>


Tags: confluence-server

server