Assets Management
Asked by Alonzo Kennedy:

Has anyone imported Assets and needed it all to link all the objects. I currently imported in our sandbox but the Users and computers and other objects are not linking in the Linked Objects. Any suggestions on automations or the schema config?


Answers:
author: Marc - Devoteam
body: Hi [@Alonzo Kennedy](/t5/user/viewprofilepage/user-id/5364462)

Are the object you want to link to already made in Assets?

comments: author: Alonzo Kennedy
body: Hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


author: Alonzo Kennedy
body: Yes they are


author: Marc - Devoteam
body: How does your import file look like and how is the import setup config in assests.

Could you share this?


author: Alonzo Kennedy
body: It is a CSV with Name,Email,User Principal Name and serial numbers. When we upload it is creating different objects. We need the data from one Object to carry over from another so that the objects links reflect the same data![Screenshot 2024-08-21 at 3.35.48?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343062i1B0DADC3B44DFD00/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 3.35.48?PM.png")


author: Marc - Devoteam
body: What information from the objects do you want to link?


author: Alonzo Kennedy
body: users and the workstation. Currently if you go into the users it will not show the workstation in the object link


author: Marc - Devoteam
body: Hi [@Alonzo Kennedy](/t5/user/viewprofilepage/user-id/5364462) [@Alonzo Kennedy](/t5/user/viewprofilepage/user-id/5567715)

This KB articles explain importing references.

[create-attributes-and-references-from-your-data](https://support.atlassian.com/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/)

[how-to-import-assets-object-types-with-attributes-referencing-existing-objects](https://confluence.atlassian.com/jirakb/how-to-import-assets-object-types-with-attributes-referencing-existing-objects-1095240988.html)


author: Alonzo Kennedy
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

I have the information imported just need to link all of it.

Any suggestions for that. The data is not clean linking users and emails and serial numbers


author: Marc - Devoteam
body: Hi [@Alonzo Kennedy](/t5/user/viewprofilepage/user-id/5364462) [@Alonzo Kennedy](/t5/user/viewprofilepage/user-id/5567715)

You will need to create reference attributes on your objects.

References are needed ti link information from one object to another object.


author: Alonzo Kennedy
body: Do you happen to know if you can create these References if it is coming in from an external connector like JAMF [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


author: Trudy Claspill
body: Hello [@Alonzo Kennedy](/t5/user/viewprofilepage/user-id/5364462)

From what source are you importing the data? Is this a migration between Jira instances?

What tools/apps/processes are you using to import the data?

comments: author: Alonzo Kennedy
body: Hello. [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

it is a CSV import from JAMF and INTUNE. We did the import into Assets in jira but some of the data is not linking in the object links.


Tags: asset-management

cloud

jira-cloud