Javascript load error during Sourcetree Install
Asked by jd:

Unable to install the software as I get this error when prompted to log in:

Log in with Atlassian account
>
> Atlassian {#toc-hId-1765805571}
> -------------------------------
>
> JavaScript load error
>
> We tried to load scripts but something went wrong.
>
> Please make sure that your network settings allow you to download scripts from the following domain:
>
> **<https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.1.3>**

Following the above link leads me to a webpage with

```
<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>9ACDDDD102127D48</RequestId><HostId>DHYA0YJApXFs7jYVt33q55p9cyCMDACZzmZvM3z/5O+0JbnhZ8lnO3ubmzzj5RyqGG5MgrzodK8=</HostId></Error>
```

Nothing unusual about my home network setup. I'm on Windows 7 64.

Noticed these two people are also having this issue (posted 4h ago) <https://stackoverflow.com/questions/47491152/javascript-load-error-while-installing-sourcetree-in-windows-7>


Answers:
author: Francisco Mora Orozco
body: I have installed IE version 11 and works fine!!!. I have W7 x64.

comments: author: yonsantiyon
body: Thanks for information, my Source Tree its work


author: GandolfJ
body: Thanks. It worked like a charm.


author: Ephraim Legodi
body: Good day all,

Please assist. Im using the new update MS Edge and im getting the error below, can it be fixed as well or Atlasian site strictly supports chrome?

![Jira.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/100044i82923E7BC6E6FF40/image-size/large?v=v2&px=999 "Jira.JPG")


author: Vishal Tripathi
body: I had the same problem after clearing the cache of my Google Chrome. Then whenever I tried to Login the JIRA using my office network I was facing the issue. Then I connected my Laptop with my phone's internet using Hotspot. After that JIRA is working fine for me even in my office network

comments: author: Orhan Veli Esen
body: Same here.


author: sanchi girotra
body: Issue got fixed by connecting to another network.


author: bgannin
body: Hi Jon,

This is usually caused when id.atlassian.com is able to load but the scripts that make up the remainder of the page/app aren't, typically due to restrictive network settings. The can resolved by whitelisting per this article: <https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html>

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Akshay Bhatt
body: Hello,

I have faced the same problem on Windows 64bit. Is there any solution?


author: zaheer babar
body: Hello,

I have faced the same problem on Windows 7 64bit. Is there any solution?


author: Ladi Harish
body: Please check is any ad blockers are running. If any please disable.


author: MacroWu
body: Hello,

I still face the same problem even after stopping the ad-blocker and firewall, needs help, thanks.:)

comments: author: pk techie
body: Hello, you do one thing install **IE(internet expl version 8-11).**your prblm will find solution automatically.


author: Ladi Harish
body: Please check is any ad blockers are running. If any please disable.

comments: author: Jakub Talarczyk
body: Yup, had this problem too. Disabling the adblock helped.


author: bhattaxay
body: No I still stuck. The atlassian support also don't provide any solution on this.

comments: author: Valenzuela_va
body: Turn off de Firewall from control panel


author: pk techie
body: i am also facing the same prblm, when i tried to login it shows error like in below.

Log in with Atlassian account

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

plz if anyone knows how to get rid of this prblm suggest me the solution.

i spent almost 5 days, thx in advance.