Lookup Issue not available in Actions
Asked by Kunal Kumar:

Hello All ,

I have a use case where I run a JQL scheduled everyday to look for issues that have mandatory fields missing and a consolidated email needs to be sent to the reporter of those issues with the list of all such issues opened by them. However, I do not have the "lookup issue" feature available to me under Actions.

Is there any other way I can achieve a similar output ?


Answers:
author: Curt Holley
body: Hi [@Kunal Kumar](/t5/user/viewprofilepage/user-id/5183825)   
I agree with [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) regarding a subscription filter but also I see another option.  

You say this is about mandatory fields missing....as in, not populated (I presume??). This implies that the fields are not marked as mandatory in their field scheme. If they were, this scenario could not occur.

This is how to in Cloud [Solved: How to make a custom field mandatory in 1 project (atlassian.com)](https://community.atlassian.com/t5/Jira-Software-questions/How-to-make-a-custom-field-mandatory-in-1-project/qaq-p/1350577) But from memory it is pretty much the same in Server.


author: Alex Koxaras _Relational_
body: Hi [@Kunal Kumar](/t5/user/viewprofilepage/user-id/5183825)

What do you mean you don't have? I mean on jira automation this is a standard component:

![lookup.png](https://community.atlassian.com/t5/image/serverpage/image-id/249412iED25D622558E86D3/image-size/large?v=v2&px=999 "lookup.png")

Can you please share a screenshot of what you see?

comments: author: Kunal Kumar
body: [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) Please see below Nothing comes up as lookup under the actions

![20230403_154048-min.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/249424i6CCD76B774E7626D/image-size/large?v=v2&px=999 "20230403_154048-min.jpg")


author: Alex Koxaras _Relational_
body: [@Kunal Kumar](/t5/user/viewprofilepage/user-id/5183825) you are on Jira server and not on cloud. Lookupissues is not available on jira server, but here's an issue which you can watch <https://jira.atlassian.com/browse/JIRAAUTOSERVER-53>

The above issue is in progress, meaning that it could potentially be in the next release.


author: Kunal Kumar
body: Is there any other way to achieve my use case in the meantime ?


author: Alex Koxaras _Relational_
body: Why you don't create a subscription filter and share this filter with them? It will have the same effect (send a list to the ones you define) <https://confluence.atlassian.com/jirasoftwareserver0820/working-with-search-results-1095249325.html#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults>

Lookupissues is often used if you want to perform operations using the looked-up issues and their fields. But this is not your case. You just want the list of these issues, right?


author: Kunal Kumar
body: But I need to send an email with the list of issues to the reporter which is not a fixed list. Any member of an application team can come and create a support request on our board and due to the nature of work cannot ask all of them to subscribe to my filter.


Tags: cloud