youngmon/atlassian-qna huggingface dataset:
Downgrade my subscription
Asked by Soul Anchorage:

How do I downgrade my subscription from premium to free?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

comments: author: Soul Anchorage
body: Yep, I only get the option to cancel


Tags: cloud

trello-cloud
Could you please help me delete the information uploaded by a former company employee?
Asked by Ruby:

Hi Support?

Could you please help me delete the information uploaded by a former company employee?

If possible, could you please provide me with an email address so that I can send the URLs that need to be deleted?


Answers:
author: Vronik
body: Hi

contact the support team directly

<https://trello.com/en/contact#/>


Tags: cloud

trello-cloud
Use Trello Butler as an API between 3rd party tool and Slack, and vice versa
Asked by Natasa Sebek:

Can I use Trello or Trello Butler to "orchestrate" a sync between a 3rd party app and Slack? I'm even thinking about triggering a super basic action, like creating a card from Slack and vice versa. Given all the permission issues---and let's not even talk about webhooks because they're practically dinosaurs now---do you have any other tips or tricks? I just want to keep it simple. I've tested every integration and automation tool under the sun, and I'd rather not spend a month having each tiny and benign app reviewed by our slack admins.

Any other suggestions? At the moment, I only have Trello Slack integration (bi-directional) and Butler. I am sure I can, but just wondering if anyone has other thoughts.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Natasa Sebek](/t5/user/viewprofilepage/user-id/5507770) what's the other 3rd party app? And how do you see the integration working?


Tags: automation

cloud

slack

trello-cloud
purchase Trello and have the invoice under my company's name
Asked by Minh Nguyen Ba Hoang:

I want to purchase Trello and have the invoice issued under my company's name, what should I do?


Answers:
author: Alex W
body: Hi [@Minh Nguyen Ba Hoang](/t5/user/viewprofilepage/user-id/5522920) - welcome to the Community.

You can learn how to alter invoices at <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

Please note that if you need further assistance, you will need to raise a ticket with our billing team: <https://support.atlassian.com/contact>

We do not support billing and sales questions over the Community.


Tags: cloud

trello-cloud
Advantage to Trello app?
Asked by Alison Seamans:

I just downloaded the Trello app to my Macbook thinking it would allow me to work offline. Nope.

Before I take the app back off my computer, are there any advantages to using the app vs just working from the website?

I would basically be working on one project and not working with anyone else.

Thanks!


Answers:
author: Alex W
body: Hi [@Alison Seamans](/t5/user/viewprofilepage/user-id/5522855) - welcome to the Community.

There's no ability to use the desktop app online. The desktop app just allows you to use Trello without a browser.

comments: author: Alison Seamans
body: Thank you! Sounds like the app won't really help me.

I'm liking Trello quite a bit so far, but I do need to work off line for long periods. Is there any plan to add that capability?

Thanks,


author: Alex W
body: Hi [@Alison Seamans](/t5/user/viewprofilepage/user-id/5522855) - not at this time. Trello requires an internet connection to upload data to our servers.


author: Alison Seamans
body: Thank you!


Tags: cloud

trello-cloud
Need to cancel a workspace
Asked by Brent Ackors:

I have a workspace I no longer use. I can't figure out how to cancel it.

I also have a workspace that a former employee created. How do I cancel it?


Answers:
author: Nicolas Grossi
body: [@Brent Ackors](/t5/user/viewprofilepage/user-id/3873036) if by cancel, you mean Delete, you might take a look at this project: <https://support.atlassian.com/trello/docs/deleting-a-workspace/>

Nicolas


Tags: cloud

trello-cloud
Moving a card from one List to another when a card is due
Asked by Daniel Fr?scher:

Guys I am compleytelly lost...

I try moving a card from one List to another when a card is due today. I tried many automation rules but none of these worked. Can you tell me what I do wrong?

I tried:

1. when a due date is set on a card starting today, move the card to the top of list "finish today"

2. when a due date is set on a card due today, move the card to the top of list "finish today"

3. when a due date less than 1 days from now is set on a card starting today, move the card to the top of list "finish today"

4. when a due date is set on a card due in less than 0 days, move the card to the top of list "finish today"

5. the moment a card is due, move the card to the top of list "finish today"

6. the moment a card due today is due, move the card to the top of list "finish today" on board "ToDo's"

7. the moment a card is due, move the card to the top of list "finish today" on board "ToDo's"


Answers:
author: Daniel Fr?scher
body: Thank you


author: Alex W
body: Hi [@Daniel Fr?scher](/t5/user/viewprofilepage/user-id/5522743) - welcome to the Community.

Several of the automations you've highlighted should work. Here's how I'd set it up:

![Screenshot 2024-06-20 at 4.00.38?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330744i0D7F59BEDEF51E15/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 4.00.38?PM.png")

Please make sure your cards indeed have Due Dates (not Start Dates or date Custom Fields) that are soon, and make sure your automation is set on the correct board. I've had a look at your automation quota, and it doesn't look like you've run any automations this month. Please also remember to save your automations once you've created them.


Tags: cloud

trello-cloud
Create More Than One Card Template
Asked by Heather Taylor:

How do I create more than one card template for use in a board?


Answers:
author: Nicolas Grossi
body: [@Heather Taylor](/t5/user/viewprofilepage/user-id/5522720) Welcome! You might take a look at this link: <https://community.atlassian.com/t5/Trello-questions/Is-it-possible-to-have-multiple-template-cards-on-one-board/qaq-p/1745136>

Nicolas


Tags: cloud

trello-cloud
Can I move a card to another list based on the email address that sent it?
Asked by DaLastCowboy:

For example, a card gets added to my inbox from [@Example](/t5/user/viewprofilepage/user-id/3011173).com. Can I automate my Trello to move that card to another list based on the email address. So, the email address would be the trigger to move the card to another list. Is there a powerup potentially?


Answers:
author: Alex W
body: Hi [@DaLastCowboy](/t5/user/viewprofilepage/user-id/5522730) - welcome to the Community!

Unfortunately not, the automation feature does not interact with the email to board feature.
Advanced Checklists - Assignee and Due Date
Asked by Nora Crosthwaite:

Hi -- I've been using advanced checklists for awhile and there are some things that would make it significantly easier.

1- If I have a card with an advanced checklist, is there a way to assign multiple checklist items to the same user at once? Vs clicking on each checklist item?

2- If I have a template card with advanced checklists, can I set up on the template certain tasks to be completed a specified number of days before the due date? For instance, I have tasks to be completed 3 weeks before the due date, 2 weeks before the due date, etc.

3- If I have a template card with advanced checklists, and a custom date field (call it closing date), can I set up on the template certain tasks to be complete a specified number of days before the custom closing date field? See #2.


Answers:
author: Alex W
body: Hi [@Nora Crosthwaite](/t5/user/viewprofilepage/user-id/5522696) - welcome to the Community.

I'll answer your questions in the order you've raised them.

1. Unfortunately Trello doesn't have any native bulk actions feature, but you may be able to find a third-party Power-Up that can assist
2. Unfortunately not
3. No to this one as well unfortunately

I recommend playing around with automation to see if it can help with what you're trying to do.


Tags: cloud

trello-cloud
Trello board without Add member and Add comments
Asked by curdiales:

Hi, I don't know why the option add member and add comments disappears in my Trello card.

But, in the card from the other board, it is present.

I supposed there is some setting to enable it, but I cannot find where.

Thanks for any help.

Cristian.![trello questions.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/330193iD4863CAB6C05CC10/image-size/large?v=v2&px=999 "trello questions.PNG")![Trello board 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/330194iC5C14289759A1C2E/image-size/large?v=v2&px=999 "Trello board 2.PNG")


Answers:
author: Alex W
body: Hey [@curdiales](/t5/user/viewprofilepage/user-id/5522618) - welcome to the Community.

Is there any chance the board you're running into issues with is a Template board? Template boards don't have the ability to add members to cards or comment: <https://support.atlassian.com/trello/docs/creating-template-boards/>

comments: author: curdiales
body: Hi Alex,

thanks a lot for your answer.

I'm starting using Trello, yesterday I was looking and yes the issue was that the board was a template.

I change the settings and now it is appearing as I wish.

Cristian.


Tags: cloud

trello-cloud
"Something went wrong"
Asked by Kalen Melton:

Getting the following message:

**Something went wrong** {#toc-hId--355096498}
----------------------------------------------

**We're having trouble sending your access request. Please refresh the page and try again.**

None of my boards will load today and apparently I cannot submit a personal help ticket.

What can be done about this? Thank you. I've tried clearing browser history/cookies, using a different browser (Chrome and Edge), waiting and refreshing, double-checking log in information. I stay signed in but today when I logged onto my computer, I'm getting the above error message.


Answers:
author: Nicolas Grossi
body: [@Kalen Melton](/t5/user/viewprofilepage/user-id/5522527) if you are still getting that "something went wrong" message we can't do anything from here (the community).

Nicolas


author: Nicolas Grossi
body: [@Kalen Melton](/t5/user/viewprofilepage/user-id/5522527) Welcome! You might want to contact support.atlassian.com

Nicolas

comments: author: Kalen Melton
body: Thank you. I've visited that page, but I'm using the free version and it says, "Trello Free comes with Community Support. Upgrade to a paid plan to get one-on-one customer support." There isn't an option to submit a ticket or email - only drop down menus with suggested issues. Maybe I'm missing the support chat or email option?


author: Kalen Melton
body: Disregard this request. Someone within the company accidentally deactivated my account but this has been reversed.
How do I move boards and members from my old test account to my new premium account?
Asked by Niclas Jarh?ll:

How do I move boards and members from my old workspace at my old test account, to new workspace on my new premium account?


Answers:
author: Gaurav Kataria
body: Here is how to do it <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>


Tags: cloud

trello-cloud
Collaborators who are members of one card and observers on another counted as members for billing?
Asked by Guilherme Silva:

IA collaborator is a member of one card and an observer on another card. In this case, does it count for billing purpose?


Answers:
author: Alex W
body: Hi [@Guilherme Silva](/t5/user/viewprofilepage/user-id/5522438) - welcome to the Community.

If someone is added to two or more boards in your Premium Workspace, they will be a billable user, regardless of whether they're an admin, member or Observer on the boards they've been added to.


Tags: cloud

trello-cloud
Exportar dados voa planilha Excel
Asked by Evanusa In?s Gomes:

![Trello ex.png](/t5/image/serverpage/image-id/330152i02DF1F99A4CFA27A/image-size/large?v=v2&px=999 "Trello ex.png")Al?m das op??es da imagem, tinha uma outra op??o para exportar dados de cada cart?o via excel. n?o aparece mais, gostaria de saber o que ouve?


Answers:
author: Alicia Fil?u Birlanga
body: Ol? [@Evanusa In?s Gomes](/t5/user/viewprofilepage/user-id/5522417)

Utilizo este bookmark adicionado ao meu Chome para exportar dashboards para excel <https://chromewebstore.google.com/detail/nhdelomnagopgaealggpgojkhcafhnin?hl=es>

Quando o adicionas, tens esta op??o

![export excel.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/330182iC9BB41623F36E611/image-size/large?v=v2&px=999 "export excel.JPG")

? exportado com as seguintes colunas:

![export excel listas.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/330183i6FD311BB2F0F8021/image-size/large?v=v2&px=999 "export excel listas.JPG")

Os coment?rios n?o s?o copiados.

Existe um Power up Board Trello, mas n?o ? gratuito. Pode experiment?-lo. Embora tamb?m n?o copie os coment?rios, se n?o estou em erro.

Espero ter-te ajudado.

Se sim, por favor, aceite a minha resposta para que possa ajudar outras pessoas tamb?m. Obrigada e diga-me.

Alicia.

comments: author: Evanusa In?s Gomes
body: Ol? [@Alicia Fil?u Birlanga](/t5/user/viewprofilepage/user-id/4580923)

Obrigada pela ajuda.

Deu certo! Obrigada!!


author: Alicia Fil?u Birlanga
body: Fico feliz por ter ajudado! [@Evanusa In?s Gomes](/t5/user/viewprofilepage/user-id/5522417)


Tags: cloud

trello-cloud
Trigger an email based on moving a card from one list to another
Asked by Russell Yeo:

I am a newbie so go easy on me.

I have a simply board - five columns/lists.  
How can I trigger an email to a colleague (on the board) based on when a card is dragged from one list to another?  

Thanks


Answers:
author: Hariharan Iyer
body: Hi [@Russell Yeo](/t5/user/viewprofilepage/user-id/5522396) ,

You can use this condition (under Card Move)

![Screenshot 2024-06-18 at 9.35.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330279i5A2A09FB703AA168/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 9.35.18?AM.png")

and this action (under Content)

![Screenshot 2024-06-18 at 9.35.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330280iA1FA6B81ECD153D3/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 9.35.58?AM.png")

to achieve this.

Hope that helps!

\~ Hariharan

comments: author: Russell Yeo
body: Is this in Trello? where's the card move function?


author: Hariharan Iyer
body: Hi [@Russell Yeo](/t5/user/viewprofilepage/user-id/5522396) ,

If you click on a board, you will see "Automation" on the top right. You will find these in that section.

Thanks,

Hariharan


Tags: cloud

trello-cloud
Move from premium to standart account
Asked by Gin?s Alarcos:

Hi,

I Need to change my Product Plan from Premium to Standart. How I can do it?

<br />

Thanks,


Answers:
author: Ste Wright
body: Hi [@Gin?s Alarcos](/t5/user/viewprofilepage/user-id/5522279)

You'll need to be a Workspace Admin, and then...

1. Go to Trello Home
2. For your Workspace, select *Billing*
3. Under the "Change Subscription" header select *Explore plans*
4. Choose Standard

**Note:**You will lose some features when downgrading, and you will need to wait until the end of the current subscription period (either monthly or annually) before the downgrade takes place.

See more on this help page: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Ste


Tags: cloud

trello-cloud
change mail adres and no longer acces to trello
Asked by Sylvia Klink:

Hello I am helping an entrepreneur that is working in trello with his clients and he is the admin and working in premium account. He is able to add boards and add clients. but he changed his email adres and has no longer acces to the workspaces. When he logs in he is a new user and can not do anything. I assume login in to the old account (email) is no longer possible. He asked to unlock the old account but no reply yet.

can someone help us what to do?


Answers:
author: Nicolas Grossi
body: [@Sylvia Klink](/t5/user/viewprofilepage/user-id/5281848) Welcome! As you have premium license, you might contact support.atlassian.com

Nicolas

comments: author: Sylvia Klink
body: Hello Nicolas, my client already did and he had no respons until now. Is it possible to restore the old account? He still gets notifications but when he opens the email he can only log in with the new email and then he sees nothing.


author: Sylvia Klink
body: We still got no answer from Atlassian does any one know how to deal with this?


Tags: cloud

trello-cloud
Why is my board only showing the background?
Asked by Jenna Cusworth-Bolger:

This morning my board has disappeared and it's only showing a background. I've tried reloading etc and checked for status. But I wonder if I've accidentally hit a setting but I've had a play and can't see anything. Can anyone here help?!![Screenshot 2024-06-17 at 08.52.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/330113i352D903354DC0316/image-size/large?v=v2&px=999 "Screenshot 2024-06-17 at 08.52.18.png")


Answers:
author: Ste Wright
body: Hi [@Jenna Cusworth-Bolger](/t5/user/viewprofilepage/user-id/5522235)

Welcome to the Community; sorry to see this is happening!

A few questions...

* Do you have other users on Trello? If yes, is this happening for everyone?
* Are you on a paid plan?
* Have you tried...
  * Different browser(s)
  * Incognito mode
  * Different device(s)
* ...to see if this changes things?

Ste


Tags: cloud

trello-cloud
Jira integration stops working from time to time
Asked by Christophe Hoarau:

Hello,

I'have created a button in trello to create a jira issue when needed from a card.  
But from time to time, it juste stop working with a generic error message.   
When this occurs, as now, it won't work at all for days! then it starts working again for weeks. This is at least the third time this year and it's really painfull.  

Is there any thing I can do to fix this ? Any other solution ? Any way to have more information on what's going on and why ?  

Thanks a lot.

Best regards


Answers:
author: Alex W
body: Hi [@Christophe Hoarau](/t5/user/viewprofilepage/user-id/5438227) - welcome to the Community!

Can you make sure the Workspaces the boards you're automating in haven't hit their automation quota? <https://support.atlassian.com/trello/docs/butler-quotas-and-limits/>

comments: author: Christophe Hoarau
body: Hello,  

It's working back, no idea of what happened.

Thanks for you fast response.


Tags: cloud

jira-cloud

jira-software

trello-cloud
Cookie preferences
Asked by melinda fjordell:

**When I press confirm the window closes but the changes aren't saved. I can't save my cookies** ![cookies.JPG](/t5/image/serverpage/image-id/330096i6C336C6E9CEE7B32/image-size/large?v=v2&px=999 "cookies.JPG")


Answers:
author: Denise Day
body: Hi [@melinda fjordell](/t5/user/viewprofilepage/user-id/5522154) thank you for raising this question. I'm Atlassian's PM for Customer Data Controls, including in-product cookie consents.   

This is a known issue where current cookie consent preferences are not being shown in the modal. The team is currently working on a fix.

<br />

Although the preferences are not showing in the cookie preferences modal in Atlassian Account\>Privacy, your consent choices are being saved and respected.   

Let me know if I can answer any other questions you have on our in-product cookies.  

Thanks!  
Denise


Tags: cloud

trello-cloud
Credit card
Asked by amit moalem:

I don't know how you have my credit card number it was stolen

last year I hade a subscription and I didn't need one this year

you still renew it what I don't get is how you got my credit card

please contact me about refund


Answers:
author: Vronik
body: Hello.

<br />

Contact the support department directly and if not you can also cancel the card in your account

<https://trello.com/en/contact#/>

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: cloud

trello-cloud
Api key is not authorized to access the schedule
Asked by Christoffer Granlund:

Hi

I?m Trying to get the my teams schedule from the API with my Teams Geniekey and get?s an error "Api key is not authorized to access the schedule" as reply

I?m able to get who is on call <https://api.eu.opsgenie.com/v2/schedules/MySchedule/on-calls?scheduleIdentifierType=name>'

But not <https://api.eu.opsgenie.com//v2/schedules/MySchedule?identifierType=name>'

What rights do I lack?

//Christoffer


Answers:
author: Samir
body: Hi [@Christoffer Granlund](/t5/user/viewprofilepage/user-id/4615026) ,

Where did you get the apiKey that you're using for these requests? If the apiKey is from an API Integration, then that API integration needs to be either assigned to "No Team", or assigned to the same team that this schedule you're trying to GET is on.

Also - if the apiKey is from an API Integration you will need to ensure the API Integration does ***not*** have "Restrict Configuration Access" checked off

![2021-11-15_08-41-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/169369iE05EB1D274FD0D2E/image-size/large?v=v2&px=999 "2021-11-15_08-41-04.png")

Alternatively if you got the apiKey from the "API Key Management" section, you will want to ensure the api Key has at least "Read" and "Configuration Access" permissions.

Hope that helps!

Thanks,

Samir

comments: author: Christoffer Granlund
body: Hi

I have an API key assigned to the same Team as the schedule, I have tried with and without Restrict Configuration Access checked and get the same result.

//Christoffer


author: Samir
body: Can you please reach out to Opsgenie support via support.atlassian.com so we can assist you with this further?

Thanks,

Samir


Tags: cloud
Not getting email and SMS from opsgnie even after configured Opsgenie with JSM
Asked by Venugopala Naidu:

Hi Team,

We have integrated Opsgenie with JSM project and configured alerts \& Incidents from Opsgenie to JSM and JSM to Opsgenie but after creating the issue in the JSM project, i am not getting any alerts from Opsgenie via mail, SMS and voice call so please let me know the issue and i need to configure this setup to my organization on priority.

Thanks,

Venugopala N


Answers:
author: Connor Eyles
body: Hi [@Venugopala Naidu](/t5/user/viewprofilepage/user-id/4225060)

There could be a range of things that could affect why the notifications are not working for the integration between JSM and Opsgenie, for example:

* The webhook configured incorrectly and its not posting events from JSM to Opsgenie.
* The alerts are in fact getting created however not assigning users to notify.
* The users not having correctly setup notification rules to receive mail, SMS or voice.

The best thing to do here would be creating a ticket for us to investigate why this is an issue and can provide steps on how to resolve this one!

You can raise a ticket with us here: <https://support.atlassian.com/contact/>

Thanks,

Connor

comments: author: Venugopala Naidu
body: Hi [@Connor Eyles](/t5/user/viewprofilepage/user-id/3987748)

We have already raised a request to Opsgenie team and wanted to have call to clarity of my team doubts so please schedule a call today with my team on priority.

<https://getsupport.atlassian.com/servicedesk/customer/portal/45/OGSP-78946>

Thanks,

Venugopala N


author: Connor Eyles
body: Hi [@Venugopala Naidu](/t5/user/viewprofilepage/user-id/4225060)

Glad to see the amazing Agaci is working with you on this case and can see that he is working with you in scheduling a call with you around this one!

Thanks,

Connor