youngmon/atlassian-qna huggingface dataset:
Remove draw.io from sidebar
Asked by Vimal Narayan:

Is there a way to globally turn off the draw.io link from the Sidebar from all spaces?

![Capture.PNG](/t5/image/serverpage/image-id/105582i6F05B0794FEB11B4/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: David Benson _draw_io_
body: Not unless we turn it off for all instances of the plugin. Is it cluttering the UI?

comments: author: Vimal Narayan
body: Hi David, it is cluttering the UI.


author: Marija Radovic
body: Thanks for the reply.

I added a Trello card with this feature request so you can vote for it and track it here:

<https://trello.com/c/2gkKdQZZ/99-globally-turn-off-the-drawio-link-from-the-sidebar-from-all-spaces>

Kind regards,

Marija


author: Bas Zwaan
body: [@David Benson _draw_io_](/t5/user/viewprofilepage/user-id/853291) how do you turn it off for all instances?


author: David Benson _draw_io_
body: That is, turn it off for all 36,000 orgs that have it installed. That will not be popular.


Tags: cloud

confluence-cloud

draw.io
Unable to perform partial search (even with use of wildcard)
Asked by Max Sudik:

Hi folks,

As per my research, I see Confluence doesn't support partial search.

However, I have a use case, where I have no results returned.

Example of exact match search:

![image.png](/t5/image/serverpage/image-id/105561iF1ABC71B99C3E2C4/image-dimensions/370x117?v=v2 "image.png")

Example of partial search of the string that has special characters:

![image.png](/t5/image/serverpage/image-id/105562i9FB32B7D4BF3B254/image-dimensions/363x115?v=v2 "image.png")

Example of partial search using a wildcard:

![image.png](/t5/image/serverpage/image-id/105563i04A494AD1B862A31/image-dimensions/300x95?v=v2 "image.png")

![image.png](/t5/image/serverpage/image-id/105564iE8FFBEACC8680301/image-dimensions/313x99?v=v2 "image.png")

Do you have any ideas suggestions?

Thank you in advance!


Answers:
author: Diego
body: Hello [@Max Sudik](/t5/user/viewprofilepage/user-id/3813733) !

As I understand, the behavior of searches with the usage of wildcards do not behave as expected.

Since I was able to reliably replicate the behavior you described, I went on to check if bug reports about this existed.

I was able to find this that was raised pretty recently:
> * [++***\[Confluence Cloud\] The wildcard/operator search does not work on content body***++](https://jira.atlassian.com/browse/CONFCLOUD-70529)

The usage of wildcards seems to be ignored and the search looks for exact words, which in turn returns no results after the search.

For example, search for setTimeou\* will actually look after the exact match for setTimeou, and nothing else.

Currently, the best course of action would be to vote and watch the report. Voting for it helps with the visibility and watching it will keep you up to date with everything there.

I hope this clarifies why this behavior is present. Let us hear from you!

comments: author: Max Sudik
body: Thank you [@Diego](/t5/user/viewprofilepage/user-id/1188952)


Tags: cloud
Connect Confluence to Jira
Asked by Dany Abou Asali:

Hi Everyone

I would like to ask if we can connect between a space in Confluence with a Project in Jira

If it's possible can you please tell my the steps

Thank you

Kind regards


Answers:
author: Ollie Guan
body: Hello [@Dany Abou Asali](/t5/user/viewprofilepage/user-id/3987898) ,

Please refer to the instructions in the post below.

<https://community.atlassian.com/t5/Confluence-questions/create-Space/qaq-p/1443730>


author: Ste Wright
body: Hi [@Dany Abou Asali](/t5/user/viewprofilepage/user-id/3987898)

You'll need to be a Space Admin to do this - then:

1. Go to Space Settings on the left-hand menu
2. In Settings, select the tab "Integrations"
3. Press "Add Link" on the right-hand side, and select which Jira instance to use
4. In the pop-up, search and select the correct project
5. Press Create

Ste

comments: author: Dany Abou Asali
body: Thank you so much


author: Ste Wright
body: No worries! If this worked for you, could you select "Accept Answer" above? :) - this helps other users know that the solution worked!

Ste


author: Dany Abou Asali
body: Hi Stephen

Thank you for your answer I appreciate that..

I checked with the user and she explain what the requirement from connecting a space in Confluence with a Project in Jira

She said when she is in her space in Confluence and she would like to switch to Jira project once she clicks on switch button (on the left top hand side) in Confluence and choose to go to Jira she would like that to navigate her to a specific project in Jira straight a way

Do you know how to do that?

Thank you

Kind regards


author: Ste Wright
body: Hi [@Dany Abou Asali](/t5/user/viewprofilepage/user-id/3987898)

Not that I know of in Cloud - using "Switch To" takes you in Jira back to the Projects list.

A few alternatives:

* Add a link to their project into the "Space Shortcuts" in Confluence - hover over this section in the left-hand navigation menu on a Confluence space and press the pencil to edit/add a new link
* Create the link to their project as a web browser bookmark

There used to be an option to select a home page when logging into Jira (at present its usually a dashboard) - and you could select a board instead. This might be worth voting/following in relation to this - see [JRACLOUD-69635](https://jira.atlassian.com/browse/JRACLOUD-69635)

Ste


author: Yuval Gershfeld
body: Hey [@Dany Abou Asali](/t5/user/viewprofilepage/user-id/3987898)

Another way to view your Confluence page in your Jira project is to use an addon like C4J that extends the basic functionality and presents Confluence content directly in a Jira issue and seamlessly integrate Confluence into Jira. See: [https://marketplace.atlassian.com/apps/1222263/c4j-content-display-for-jira?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1222263/c4j-content-display-for-jira?hosting=server&tab=overview)

Kind Regards,

Yuval


Tags: cloud
How to get help retrieving a deleted page
Asked by Kristi Johnson OOO 8/7-8/11:

I accidentally deleted two pages but don't have the permissions to retrieve them - the page is empty. Our out of house Jira admin says he can't access them. Can Atlassian retrieve them for me?


Answers:
author: Ollie Guan
body: Hi [@Kristi Johnson OOO 8/7-8/11](/t5/user/viewprofilepage/user-id/4039655) ,

Restore confluence page or jira issue?

When you delete a Confluence page, it moves to the space's trash much like an email moves to your email trash or a file moves to the trash on your computer. The page isn't permanently deleted and can be retrieved, until you purge the page from the trash.

Please contact the Confluence space administrator for this operation.

<https://support.atlassian.com/confluence-cloud/docs/delete-restore-or-purge-a-page/>

![TIM??20200805102045.png](https://community.atlassian.com/t5/image/serverpage/image-id/105557i943EADAC9E420BC4/image-size/large?v=v2&px=999 "TIM??20200805102045.png")

comments: author: Kristi Johnson OOO 8/7-8/11
body: Thank you Ollie. Our admin administrator is saying they can't do it (?) Obviously they should be able to. Thanks for your answer!


Tags: cloud
"Save for Later" is saving pages I've never been to
Asked by Bianca Jefferson:

Hello!

The "Save for Later" is saving pages within my org's space that I've never been to. When I try to remove them from my "Save for Later" space, they reappear. Is this a bug?


Answers:
author: Vero Rivas
body: Hi [@Bianca Jefferson](/t5/user/viewprofilepage/user-id/4039456)

Look at this post, maybe can help you

<https://confluence.atlassian.com/doc/save-for-later-136552.html>

Cheers


Tags: confluence-server

server
What is /spaces/viewspace.action?
Asked by Tom Stoeckel:

When I run Google Analytics on our Confluence spaces, the third most visited URL is "/spaces/viewspace.action" yet I can find no explanation for what this actually corresponds to in Confluence. Can anyone explain it to me?


Answers:
author: Nic Brough -Adaptavist-
body: It's a container page for anyone clicking through to a space via anything other than a direct link.

I'd drop it from your analytics if you can, it's not telling you anything about what people are actually doing in Confluence.

comments: author: Tom Stoeckel
body: Thanks for the quick response. I appreciate it.


author: Nic Brough -Adaptavist-
body: Sorry that it's a bit vague, but the way Confluence nests its actively rendered pages looks odd to analytics if we don't do any discrimination against the "system pages".

Personally, viewspace.action is the first one I'd ignore, but I'd also look at binning the front-end search page (it would be a bit like doing analytics on who hits google.com before they typed anything in), admin stuff, the login and standard default or home page.

I can sort of see why they do it this way when I look at the code, but it does give us some quirks that we'd need a long essay to explain, and frankly, I'd only inflict that on people who are hired by Atlassian to code in Confluence.


Tags: confluence-server

server
Server details fetch by script and publish in tabs
Asked by himashuk:

I try to create macro which will select server on drop down change and call script and it will display server info in table like all disk space, XML and CSV files data, list of certificates, all versions on that server, I want to know flow, except plugins 3rd party I want to create this pages, please let me know the flow also shall I do it with normal script technology or learn any other languages also this all data should refresh as drop-down values changing


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@himashuk](/t5/user/viewprofilepage/user-id/3661183) ,

In our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app we provide the [Table from CSV](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+from+CSV+macro) macro that allows you to output a table from CSV or TSV data source (URL or an attached file).

Or maybe you should browse marketplace and look for some free [database connectors](https://marketplace.atlassian.com/apps/1217420/database-connector?hosting=server&tab=overview). Unfortunately, we don't have any solution that is close to your description.
No Articles Auto-Generated from Jira Customer Portal
Asked by Jh:

I have a Jira project that is linked to a Confluence space. The space is set so any active user can view the space, so no special permissions/roles are needed. When a customer is at the customer portal for the Jira project and try to search for ANY article, none come up. We are running Confluence version 7.5.2 and Jira version 8.9.1. Anyone know what could be causing this issue?


Answers:
author: Mary Ramirez
body: * Are internal users able to see the knowledge base articles populate?
* Have you tried adding labels to the knowledge base article and on the request type in the JSD project?

comments: author: Jh
body: Sorry, when I say "customers", these are all internal users. I was just referring to Service Desk Customers who enter in the project's Customer Portal to create a ticket.

I added a label to one article and searched for the label with no success. When I go to the "People who can view" function in Confluence and search up my test user account, it does not show up.


Tags: confluence-server

jira

server
Confluence (Cloud) instance - local restore
Asked by Tom?? Dr?bek:

Hello,

I'd like to ask if there is a way how to restore Confluence Cloud in local server?

We have a lot of important information/manuals stored there. If there is any outage in cloud solution for a long time, we would like to use the backup to restore Confluence portal locally. It's one of point in our Risk Management.

Thank you for your answer.

Tomas Drabek


Answers:
author: Mikael Sandberg
body: Hi [@Tom?? Dr?bek](/t5/user/viewprofilepage/user-id/3993555),

Welcome to Atlassian Community.

You can export your Confluence instance by using the Backup manager to export the XML needed to restore it on a server. Have a look at this guide, [Migrate from Confluence Cloud to Server](https://support.atlassian.com/confluence-cloud/docs/migrate-from-confluence-cloud-to-server/)

comments: author: Tom?? Dr?bek
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) ,

thank you for your answer. So there is possibility to restore and use Conflunence data locally for a short time (during Confluence Cloud outage). How is it with licence policy, please?

Thx. Tomas


author: Mikael Sandberg
body: You would have to buy a separate license for you Confluence Server.


Tags: backup

cloud
Issue with Info macro
Asked by CONNIE NGUYEN:

I have just encountered a bizarre issue with the Info macro. The macro did not allow me to include screenshot inside the Info box, so this is how it looked like:  
![Screen Shot 2020-08-04 at 10.24.06 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/105510i46688ED656CBFC03/image-dimensions/405x306?v=v2 "Screen Shot 2020-08-04 at 10.24.06 AM.png")

If i tried to add an Info macro to the screenshot, this is how it looked like:

![Screen Shot 2020-08-04 at 10.23.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/105512iFE84319F4007D96B/image-dimensions/441x374?v=v2 "Screen Shot 2020-08-04 at 10.23.51 AM.png")


Answers:
author: Shannon S
body: Hello Connie,

Thank you for bringing this up to us. The panel macro (including info, note, warning, tip) only supports rich text at this time. Per [Insert the info, tip, note, and warning macros](https://support.atlassian.com/confluence-cloud/docs/insert-the-info-tip-note-and-warning-macros/):
> **Macro names:** `info/tip/note/warning`
>
> **Macro body:** Accepts rich text.

There's a feature request below to be able to insert an image within the panel macro:

* [CONFCLOUD-68947](https://jira.atlassian.com/browse/CONFCLOUD-68947) *\[New editor\] Add ability to add image to Info Panel macro*

By voting on the request, you'll automatically receive a notification when there are any updates.

Thank you, and take care.

Shannon

comments: author: CONNIE NGUYEN
body: Hi Shannon, thank you so much for responding to my question. The weird thing is that if the image is under a bullet (see attachment), then it has no problem. Or if I add a bullet in front of the image, then it can stay inside the box. Is that something expected from the product design standpoint?

![Screen Shot 2020-08-06 at 9.14.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/105801i341775BCF3EBBF1B/image-dimensions/500x299?v=v2 "Screen Shot 2020-08-06 at 9.14.58 AM.png")![Screen Shot 2020-08-06 at 9.16.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/105802iCC51308DEB3CE63C/image-dimensions/444x103?v=v2 "Screen Shot 2020-08-06 at 9.16.04 AM.png")


author: Shannon S
body: Hi Connie,

In this case, the bullet point formatting is controlled by the Atlassian Document Format rather than the new editor. It seems that is what is allowing the images to be embedded. For example, this would likely work across our other products too.

You can continue to use this as a workaround; if anything changes with ADF then it might stop working. Until then, you can follow the feature request I shared.

Let me know if you have any questions about that!

Shannon


Tags: cloud
Is there a way to remove avatars in a space
Asked by Andreas Sumper:

I wonder, if it is possible to remove avatars shon in macros (e.g change history) or similar just in one space.

I need to be able to export documents using pdf exporter and I need to get rid of the avatars shoing up in the created documents. Can anybody please show me, where to configure this?


Answers:
author: Vero Rivas
body: Hi [@Andreas Sumper](/t5/user/viewprofilepage/user-id/3551979)

Look at this post

<https://jira.atlassian.com/browse/CONFSERVER-54433>

Cheers


Tags: confluence-server

server
Where are draft pages saved?
Asked by Dan Thompson:

I have just spent a long time writing up a page in Confluence.

My hand touched the trackpad while I was typing, and I am not sure what happened, but next thing I knew the page refreshed with the "Add Child Page" modal showing.

I went to look for my draft (unpublished) page, and cannot find it anywhere. I have searched for text I have been writing, and it does not appear to be there.

I can't believe I somehow typed a shortcut to delete the page I had written. Any help?


Answers:
author: d_dimeski
body: Hi [@Dan Thompson](/t5/user/viewprofilepage/user-id/831914) in the top right menu click on Recent and choose Drafts


author: Bridget Maloney
body: Hi [@Dan Thompson](/t5/user/viewprofilepage/user-id/831914) ,

I would recommend checking out the Home \> Drafts tab. If its not there, my next piece of advise is to actually check the history of your browser.

I'm sorry to say that I ran into an issue recently where my draft wasn't showing here and didn't report that at the time because I was able to recover it using the URL with the "draftid" variable in it directly.

I would recommend reporting it to Atlassian to make sure they know this is an issue.

Thanks,  
Bridget


Tags: cloud
Linking Jira and Confluence not working
Asked by Matvey Fridman:

Hello there,

I am trying to link a Confluence (Cloud) Space to my new Jira (Cloud) project.

I already established a bilateral application link between the two services. On both sides it says "connected". Then I added the Jira application link to the application link list of the Confluence **space**. No problems there.

But when I try to "Connect the project to a confluence space" from the Pages menu of my next-gen Jira project, my space doesn't show up. Linking a Confluence page inside a Jira issue doesn't work either, since no pages can be found.

Please help :)

Cheers!


Answers:
author: Ste Wright
body: Hi [@Matvey Fridman](/t5/user/viewprofilepage/user-id/4038939)

Gave this a go in our instance and it worked fine for me:

1. Go to your Space in Confluence
2. Select Space Settings \> Integrations
3. Press "Add Link" in the top-right corner, and select which project to relate the space to
4. Next go into Jira and into your projects
5. Select "Pages" from the left-hand project menu
6. Select to connect the project to a space - and choose your space

There shouldn't be a need to relate the two instances together as that is handled automatically in Cloud. Likewise this shouldn't be a permissions issue or otherwise, as it's a Free instance.

Let us know if these are the steps you took :)

Ste

comments: author: Matvey Fridman
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) Thanks for the response!

That is pretty much what I have done, but my Confluence space does not show up in the left-hand "Pages" menu in Jira.

I probably should say that for whatever reason my Jira instance is running under a different domain name than my Confluence instance (like abc.atlassian.com versus xyz.atlassian.com). I am an admin in both services though and it is the exact same team...


author: Ste Wright
body: Hi [@Matvey Fridman](/t5/user/viewprofilepage/user-id/4038939)

I'm not completely sure - but I think you need them on the same domain in Cloud.

There is a different between application links (where some information is shared between two distinct domains) and site-specific links (more full integration).

One option would be to create a new Confluence instance under your Jira Cloud's domain and then import data from one Confluence site to the other. It might take a little work due to user management, billing, etc but it would avoid these issues now and in future!

Ste


author: Jaap Buitelaar
body: Great! I linked the Jira project to the space, as described above in steps 1 .. 3.

Now it works (again).


Tags: application-link

cloud

confluence-cloud

issue-link

jira

jira-cloud
Table of Content Duplicate Bug
Asked by Areeb Akhterr:

The table of content is showing duplicate entries across multiple pages. This happened around a week ago, refreshing the page or reinserting the ToC didn't make a difference.

![image.png](/t5/image/serverpage/image-id/105477i4D47BD85F7B01CC1/image-dimensions/442x229?v=v2 "image.png")


Answers:
author: Steven Wakeman
body: We are getting the exact same issue, started happening around Mid-July 2020

![Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/105515i710F10E9A23018C0/image-size/large?v=v2&px=999 "Confluence.png")


author: Ang?lica Luz
body: Hello [@Areeb Akhterr](/t5/user/viewprofilepage/user-id/4038935) and [@Steven Wakeman](/t5/user/viewprofilepage/user-id/3841965),

Welcome to Atlassian Community!

The issue that you are facing is a bug that affects Headings added in a table cell.

* [Headings are being duplicated on Table of Content Macro if placed inside a table](https://jira.atlassian.com/browse/CONFCLOUD-70480)

Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.

The workaround, for now, is to place the heading text outside of the table cell.

Regards,  
Ang?lica


Tags: cloud
Breadcrumbs displays 'Error loading breadcrumbs' on some pages
Asked by Andrew Jocelyn:

Hi

Breadcrumbs displays 'Error loading breadcrumbs' in public view.

```
<header class="ht-content-header">
<div id="ht-breadcrumb">
<ul>
Error loading breadcrumbs
</ul>
</div>
<h1>Title</h1>
</header>
```

How do we fix it?

Thanks


Answers:
author: Diego
body: Hello [@Andrew Jocelyn](/t5/user/viewprofilepage/user-id/4038888) !

As I understand, the breadcrumbs is not correctly displayed in your pages. With this behavior in mind, I would like to ask you some questions.

Here we go:
> 1. *Are the affected pages within the same space?*
> 2. *Are pages from different spaces also affected?*
> 3. *Were the affected pages imported into your Confluence site or created in it?*
> 4. *Where exactly is this error being displayed? Would it be possible for you to share screenshots with us?*

I have seen similar behavior in the past. Usually, it meant that the site needed to be reindexed by Atlassian Support. If you need to, you can reach them here:
> * ++***[Atlassian Cloud Support](https://support.atlassian.com/contact/#/)***++

**Note on the screenshots:**
> *Take care not to disclose any sensitive information within them. Everything here in the community and everyone can see.*

Looking forward to your reply.

comments: author: Andrew Jocelyn
body: Hi

Please see answers below:

Are the affected pages within the same space? - YES  
Are pages from different spaces also affected? - NO  
Were the affected pages imported into your Confluence site or created in it? - Created within it  
Where exactly is this error being displayed? Would it be possible for you to share screenshots with us?![screenshot_2020-08-10_at_13.48.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/106258i6EE3E2D595EB8A11/image-size/large?v=v2&px=999 "screenshot_2020-08-10_at_13.48.33.png")


author: Diego
body: Hello [@Andrew Jocelyn](/t5/user/viewprofilepage/user-id/4038888) !

I believe that you could try reaching to our support team here:

***[Atlassian Cloud Support](https://support.atlassian.com/contact/#/)***

They will be able to assist you with this situation since this requires more detailed access to your instance.

Let us hear from you!


Tags: cloud