youngmon/atlassian-qna huggingface dataset:
Starter license limits
Asked by Alberto Ram?rez Puic?n:

In 2015 I bought a Confluence server starter license for ten users. I stopped using it long ago. Now I want to use it in the latest release of Confluence, but it shows me an invalid license error.

I would like to know why this happens. Is this because it is a starter license? Is it because I am trying to install a release which is later than the expiry date of my license? If so, what is the real meaning of "perpetual".

Thanks for your help.


Answers:
author: Boris Berenberg - Atlas Authority
body: The license covers all updates for 1 year. You can continue to install any version which was released during the period while you had valid support. Otherwise you will need to purchase an updated license.

comments: author: Alberto Ram?rez Puic?n
body: Hi Boris

Thanks for your reply.  
Suppose in 2018 I buy a license for 250 persons.   
What if in 2020 you update your systems in such a way my version is no longer workable. Do you keep a promise of perpetual working conditions for all previous releases?

Otherwise, I will be forced to buy a new license, which is not a good perspective.

Cheers,


author: Boris Berenberg - Atlas Authority
body: Just to be clear, I am not an Atlassian employee.

Let's assume you buy a 250 user license in 2018, then set up Confluence. If you then upgrade at the last moment and get on the latest version supported by your license in 2019 you are fine. If in 2020 Atlassian changes something, it will have 0 impact on your already installed software. If you decide to upgrade in 2020, then you will need a new license.


author: Alberto Ram?rez Puic?n
body: Given this answer, maybe Atlassian should be more clear about these terms.

Regards,

comments: author: Nic Brough -Adaptavist-
body: They seem pretty clear in the licence FAQ to me.


Tags: starter-licence
Parent Page is: $webwork.htmlEncode($content.displayTitle)
Asked by Benjamin van Caspel:

So Somehow I created a page that has a weird parent and I don't know how to change it to where we actually want it:

Parent Page  
Page: [$webwork.htmlEncode($content.displayTitle)](https://wiki.flinders.edu.au/pages/viewpage.action?pageId=90803610)

It doesn't appear in the Reorder Page or the left "Pages" nav but when you're within that page the the breadcrumb says it's parented to the page we want. It also doesn't appear as an Orphaned Page.

If it wasn't for the comments (the page was reached through the email updates), I would delete it and make a new one.


Answers:
author: Simon Tost _TNG_
body: We saw this in our instance, too.  

Rebuilding the ancestor table as suggested by AnnWorley did not help us.  

Looking at the database, we found that the 'parent' is not a regular page, but a page draft.  
By just 'moving' the affected page back to it's intended parent we were able to repair the pagetree.  

We found the affected pages in our database via

```
select contentid, title, content_status, contenttype, parentid 
from content
where parentid in (
  select contentid
  from content
  where content_status = 'draft'
    and contentid in (
      select parentid
      from content
      where contenttype = 'PAGE' and content_status = 'current'
    )
);
```

(This may turn up drafts, which are children of drafts, as well. Not sure how to deal with those. Used to be, you could get rid of all drafts by switching collaborative editing off and on...)  

However, the really interesting question: How does this situation come about? -- I have no answer to. :-(

(Confluence 7.3.3)

comments: author: Simon Tost _TNG_
body: Answer: Keep 'c' pressed, or press 'create' multiple times in a row. :)

-\> Tracking issue: <https://jira.atlassian.com/browse/CONFSERVER-59887>


author: g
body: Hi Benjamin,

Please check this [KB](https://confluence.atlassian.com/confkb/unable-to-set-homepage-for-a-space-221020287.html). It is possible that your page does not have a title.

Cheers!


author: AnnWorley
body: Hi Benjamin,

The ancestor table in the Confluence database records the parent and descendant (child) relationship between pages. Please try [Rebuilding the Ancestor Table](https://confluence.atlassian.com/doc/rebuilding-the-ancestor-table-153948.html) to make the correct parent/child relationships show up as expected.

I look forward to hearing how it goes.

Thanks,

Ann


Tags: page
New blog post style doesn't save drafts
Asked by Oliver Butterfield:

Hi there

We use Confluence Cloud, and I was was recently prompted when writing a blog post to upgrade to a "new" version of blog writing - I admit I wasn't paying too much attention. The new blog post creation page contains a much narrower writing area than before.

I've noticed that posts that I've not completed on this new page do not appear in my "your work" section, or "saved for later" either. In fact they are not anywhere to be found. This is the case if I hit the "close" button when writing it, or when I close the page.

What I \*do\* see is a new page added to "Recently worked on", but it's untitled, in a different space, a normal page (not blog post) and completely blank.

It's almost as if having switched to the new blog format means that drafts are not saving and in their place it's creating a blank document of a different kind. Does this make any sense or has anyone seen anything similar?

Thanks!


Answers:
author: Shannon S
body: Hi Oliver,

I was able to replicate the issue and have reported it as a bug to the team:

* [CONFCLOUD-59335](https://jira.atlassian.com/browse/CONFCLOUD-59335)

Please watch and follow for updates. I've reported it directly to the development team so we should see some updates on this shortly.

Regards,

Shannon

comments: author: Oliver Butterfield
body: Thanks Shannon!


Tags: confluence-cloud
How can I share a space externally to users who have Confluence accounts under their own enterprise?
Asked by Lauren O'Donnell:

We're trying to share a space externally with a sister company of ours, and found out that they, too, have Confluence (just not accounts that fall under my company's enterprise level account). Is there any way to add them outside of creating separate accounts for them to have under my company's enterprise group, or sharing with them as "Anonymous" users?


Answers:
author: Mirek
body: You can probably export entire space to PDF (or something that you want to share) and send to your sister. That is a low level solution. In other way sister need to have and account in your instance that will allow access to your company resources or Anonymous access but this is what you already know and mentioned :)
user count doesn't match
Asked by Ruoff Mortgage:

We have 10 licensed users but get the below error

![2018-03-19_1625.png](/t5/image/serverpage/image-id/17420iF18AD6B04674EF85/image-size/large?v=v2&px=999 "2018-03-19_1625.png")

![2018-03-19_1626.png](/t5/image/serverpage/image-id/17419iE6A2A5EB926FEB14/image-size/large?v=v2&px=999 "2018-03-19_1626.png")


Answers:
author: AnnWorley
body: Hi Paul,

Please try flushing the caches as described in [User Count Not Updated After Disabling or Removing a User](https://confluence.atlassian.com/confkb/user-count-not-updated-after-disabling-or-removing-a-user-223905208.html).

Are you using any external User Directories to manage users, as described in [Managing Multiple Directories](https://confluence.atlassian.com/doc/managing-multiple-directories-229838494.html)? In that case, users that are not "local" could be synchronizing over from another user directory such as Jira, Crowd or LDAP.

On my test instance, the local user number listed on the system information page (\<Confluence_Base_URL\>/admin/systeminfo.action):

![Screen Shot 2018-03-19 at 3.44.57 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17423iA10C1F326CB1755A/image-dimensions/602x44?v=v2 "Screen Shot 2018-03-19 at 3.44.57 PM.png")

does not match what is on the license details page (\<Confluence_Base_URL\>/admin/license.action):

![Screen Shot 2018-03-19 at 3.43.39 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17422iF8DED0DC9C083781/image-dimensions/514x55?v=v2 "Screen Shot 2018-03-19 at 3.43.39 PM.png")

Please see [How to get a list of active users counting towards the Confluence license](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html) for information on how the license count is calculated, and steps to figure out which users are counting against yours.

Thanks,

Ann

comments: author: Ruoff Mortgage
body: Thanks, I'm up and running now!


author: AnnWorley
body: That's awesome - how did you fix it?


author: Ruoff Mortgage
body: I restarted the Confluence service


author: AnnWorley
body: Interesting - restarting Confluence flushes the db cache so it sounds like there were some users cached. Thanks very much for circling back to the thread. :)
Space Auditing
Asked by Kevin Bolam:

I found this article, but for the life of me I can't actually see this audit log anywhere. I am an admin

<https://confluence.atlassian.com/confcloud/audit-log-802164269.html>

Can I monitor when others change permissions on a space I am also an admin for?

Thanks,


Answers:
author: Kevin Bolam
body: The Audit log is available from the Admin area and can be filtered by subject matter.


author: AnnWorley
body: Hi Kevin,

The article you linked is for Confluence Cloud so I am assuming you are using the Cloud hosting option.

Please try:

```
https://<Your_Cloud_URL>.atlassian.net/wiki/admin/auditlogging.action
```

If you cannot see the audit log there, please double check that you have Confluence Administrator permissions on the instance by checking the page:

```
https://<Your_Cloud_URL>.atlassian.net/wiki/admin/permissions/globalpermissions.action
```

If you have a downloaded/self hosted version of Confluence, please let us know what version. The version number is usually at the bottom of the login page, for example:
> Powered by Atlassian Confluence 6.7.2

Thanks,

Ann

comments: author: Kevin Bolam
body: My bad. I am on premise and cannot find the audit log functionality within our 5.8.17 production or 6.7.2 test environments based on the instructions within the documentation link provided.

With that being said, I do have administrative access and based on your response I found the audit log information in my 6.7.2 environment That being under Administration pages under the Administration heading. Not in 5.8.17??

The link from the documentation suggests looking under sidebar\>audit log, which wasn't clear to me to mean the Administration area.

My goal is to audit permission assignments at a space level. The fact that the user group sync loads pages upon pages of audit data makes it somewhat difficult to sift through.

I can do some experimenting to determine what the best filter could be for that. Thoughts?

Thank you for the reply


author: AnnWorley
body: Hi Kevin,

[Confluence 5.10 Release Notes](https://confluence.atlassian.com/doc/confluence-5-10-release-notes-826894762.html) reveal that the audit log was added in that version, so it was not there in Confluence 5.8.17.

The Cloud UI is very different, please see the Server version of the [audit doc](https://confluence.atlassian.com/doc/audit-log-829076528.html) for accurate instructions to find it in Server.

While you are still running the [End of Life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) version of Confluence (5.8.x) an option may be to [Enable User Access Logging](https://confluence.atlassian.com/confkb/how-to-enable-user-access-logging-182943.html) and check for access to your space's permission URL.

I am not sure what the user group sync is, if you mean User Directory synchronization for an external User Directory ([Managing Multiple Directories](https://confluence.atlassian.com/doc/managing-multiple-directories-229838494.html)) that is a log of groups being added and removed but will not log permission changes in Confluence.

Thanks,

Ann
Can we create our own Calendar on Confluence?
Asked by Vi Phung:

Can we make our own calendar on Confluence? the current free one has bug and we cannot use it. Thank you!


Answers:
author: Sloan
body: Hi [@Vi Phung](/t5/user/viewprofilepage/user-id/1172826)

About which Calendar are you talking referring to "the current free one"?

If you want to work with calendars in Confluence I recommend the add-on [Team Calendars for Confluence](https://www.atlassian.com/software/confluence/team-calendars). It is available for Confluence Cloud and Server.

If you want to work with existing calendars check out the [marketplace](https://marketplace.atlassian.com/search?product=confluence&query=Calendars?) for more add-ons.

Cheers  
Niklas

comments: author: Vi Phung
body: Hello. The current free one is called Jira Issues Calendar. However there is a bug in the filter so we can't use it. For the Team Calendar, I'm aware of it but we would have to pay. Is it possible/allowed to build our own calendar? I need a calendar that would show project's releases date from Jira.

thank you!
Jira Issue links in Confluence page
Asked by Jes?s Jorge Mu?oz:

Hello everyone,  

I am trying to retrieve the jira issues linked in a Confluence page by using REST API, but it seems not possible.  

When I try the following URLs:  

/rest/api/content/{pageId}

/rest/api/content/{pageId}/property

/rest/api/content/{pageId}?expand=metadata

/rest/api/content/{pageId}?expand=body

It doesn't appear anywhere any related info with Jira issue links a Confluence page has. Is that even possible? Because I've searched in REST API docs and didn't find anything related to it.  

Thanks in advance,  

Jes?s


Answers:
author: ManuR
body: Hello Jes?s,

You can achieve this using {{/rest/api/content/{pageId}?expand=body}} by adding the storage component at the end so your URL will look like this:

```
/rest/api/content/{pageId}?expand=body.storage
```

This will give you the storage format of your page where you will be able to see your Jira issue macros.

They have the following format:

```
<ac:structured-macro ac:name="jira" ac:schema-version="1">
```

Cheers,  
Manu  

comments: author: Jes?s Jorge Mu?oz
body: Hello Emmanuel,  

Thanks for your reply.  

The solution you provided works well if I add a Jira macro to my page. However, that's not necessary if we want to have a Jira issue linked to a Confluence page.

If we link a issue to a page from Jira, no macro is added to a page and both are linked as well. Several pages of my Confluence instance are linked with this method.  

Anyway, thanks for your solution! I hope it could be useful for someone.  

Kind regards,  

Jes?s


author: Gianluca
body: Hi Jes?s,

Did you find any solution? Same problem here.

Kind regards,

Gianluca


author: Jes?s Jorge Mu?oz
body: Hi [@Gianluca](/t5/user/viewprofilepage/user-id/2330313),  

I'm afraid there is no suitable solution using REST API in Cloud version, at least from my experience's point of view.   

The only way I could get these info was writing a Node.js script that polls remote links from Jira Cloud issue, saving this info in a database/file and reading this database from Confluence macro.   

Keep in mind this workaround was implemented for a very specific use case. I would try to use Jira issue macro instead.  

Hope it helps.  

Jes?s


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Have you checked this out?

<https://docs.atlassian.com/software/jira/docs/api/REST/7.8.1/?_ga=2.227384607.327425188.1522064553-1663633456.1521148200#api/2/issue-getRemoteIssueLinks>

<https://developer.atlassian.com/server/jira/platform/using-fields-in-remote-issue-links/>

comments: author: Jes?s Jorge Mu?oz
body: Hi Stephens,  

Thanks for your reply. I've checked the two links you provided, but I don't see how they can help me.  

I think some important details of my context are missing. I am developing an add-on in Confluence Cloud, using ACE. I need somehow to get this info by making a request to the Confluence Cloud instance.  

Since those links are related to Jira Server they can't address this problem.  

Sorry for the missing info.


Tags: atl-dev

jira

link

rest-api
Confluence Themes for Cloud Server
Asked by Jenny:

Are there any options available for theme add-ons for confluence cloud server?


Answers:
author: Stephen Deutsch
body: Are you using Confluence Cloud (URL like xxxx.atlassian.net) or Confluence Server (some other URL)?

If you are using Confluence Cloud, then you can check out the theme plugins here:

[https://marketplace.atlassian.com/search?category=Themes%20%26%20styles\&hosting=cloud\&product=confluence](https://marketplace.atlassian.com/search?category=Themes%20%26%20styles&hosting=cloud&product=confluence)

So far, RefinedSpaces is the only "theme" Marketplace app that I am aware of.
Disable Edit in Office track change
Asked by Philippe Braxmeier:

Hello,

If i try to save a document wich i opened with the function 'Edit in Office' it always opens the word track changes feature.

is there an option to disable this feature in confluence?

thank you


Answers:
author: AnnWorley
body: Hi Phillipe,

There is no way to turn off Track Changes for the Edit in Office feature in Confluence, it is configured in Word: [Track changes in Word](https://support.office.com/en-us/article/track-changes-in-word-197ba630-0f5f-4a8e-9a77-3712475e806a#ID0EAACAAA=2016,_2013)

If I save a .docx file with Track Changes turned on and then open it again in Word (without using Confluence) the Track Changes setting will still be on for that doc. My theory is someone is attaching the documents to Confluence pages with Track Changes saved as a property of the docs.

Please test my theory with these steps:

1. Save a document with Track Changes turned off.
2. Edit the document again in Word to make sure Word is not tracking changes.
3. Attach the document to a test page in Confluence.
4. Try the Edit in Office link and see if Track Changes is on for the attachment.

If you are using Office 2016, there seem to be known issues: [Support Office 2016 with Edit in Office](https://jira.atlassian.com/browse/CONFSERVER-38024)

I look forward to hearing what you find.

Thanks,

Ann

comments: author: Philippe Braxmeier
body: Hi Ann,

Thank you for your help. You are right it looks like you need to disable first this function and then upload it.

<br />

Well done. Great Job. Thank you.

Philippe
Confluence Server configuration on Azure Virtual Machine
Asked by Naime Surenkok:

Dear all,

We have switched from Confluence Cloud to Confluence Server lately. And we try to configure the domain settings on Azure VM. We see that we can serve internet on port 80 but unfortunately cannot connect to Confluence Server on port 8090 yet.

We are using MsSQL Server 2014 and we did the necessary configuration on this and IIS as well, we suppose.

Should we change server base URL or change inbound security rules? We try them all but we cannot reach a solution.

Could you please guide us about what we are missing ?


Answers:
author: AnnWorley
body: Hi Naime,

I understand you installed Confluence on a Windows VM hosted by Microsoft Azure, but cannot access Confluence on port 8090.

I am not an Azure expert, but I hope I can still help. In my experience with Windows Server, the issue can be caused by port 8090 being blocked on the Windows Firewall. For Azure, I found this article: [How to open ports to a virtual machine with the Azure portal](https://docs.microsoft.com/en-us/azure/virtual-machines/windows/nsg-quickstart-portal)

I look forward to hearing if opening port 8090 enables you to access Confluence.

Thanks,

Ann


author: Naime Surenkok
body: Hello Ann,

Thanks a lot, it was helpful and we could access to the 8090 port. that is fine!

But one another issue is how to direct 8090 port to port 80. we need a way to do it without using IIS. currently we can view our Confluence server page on docs.xxxxx.com:8090 but we need to view it on docs.xxxxx.com , maybe that is just too basic information but i am new to all this Azure VM settings.

Best regards,

Naime

comments: author: Nic Brough -Adaptavist-
body: First, make sure the system is not running any web servers (IIS, Apache etc), or anything else on port 80.

Then, modify the Tomcat that runs Confluence so that it runs on port 80. That's in the server.xml file. You might have to alter security settings in the OS to allow it too.

Note - I'd recommend doing it with a proxying web-server - it's easier and safer.


Tags: azure

configuration

confluence-server

microsoft
User Macro if content modified
Asked by Philippe Braxmeier:

Hello,

We are using a User Macro where someone can approve a specific page by mark the checkbox.

I would like to uncheck this checkbox if content or version has changed.

I cant find a suitable parameter.

Do you have some ideas?

Thank you


Answers:
author: Stephen Deutsch
body: Without seeing the code of the user macro, it is hard to say.

You can get the version number of a page like this: $content.version

You would probably have to save this along with the checked status and if the $content.version variable is different than the saved version, then uncheck the checkbox.

comments: author: Philippe Braxmeier
body: Hi Stephen,

Thank you. Do you have any idea how to save $content.version and for example $NeedsApproval

The i guess i can do an if else loop.


Tags: atl-dev
JIRA Issue calendar not displaying issues
Asked by Sergejs Lastovskis:

Confluence Does not display Russian characters. Instead of them @"?"


Answers:
author: Shannon S
body: Hi Sergejs,

It sounds like you may have an encoding issue.

Can you please try the tests listed on this page:

* [Troubleshooting Character Encoding](https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html)

Let us know if you have any trouble.

Regards,

Shannon
Why can't I see the Blog sidebar icon in my Confluence space?
Asked by John Price:

This is Confluence cloud. I have a space that doesn't show the Blog (quotes) sidebar icon and I can't figure out why. I have space admin rights and have been through the tools but don't see an option for turning it back on, and the Jira Server docs don't seem applicable.

My guess is it's due to the template used when creating the space, but I also don't seem to be able to change this after the fact.

Any suggestions?


Answers:
author: Shannon S
body: Hi John,

You can change which links appear in your sidebar if you arrow-over the bottom right-hand corner of your space sidebar. You will find a pencil icon here.

![Screen Shot 2018-03-19 at 4.47.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17394i0FD5A22A00012A8E/image-dimensions/60x55?v=v2 "Screen Shot 2018-03-19 at 4.47.27 PM.png")

Once you click it you can add or remove menu items:

![Screen Shot 2018-03-19 at 4.46.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17395i006C2FD2E640CB3C/image-dimensions/188x340?v=v2 "Screen Shot 2018-03-19 at 4.46.58 PM.png")

Can you give that a try and let us know if you have any issues?

Regards,  
Shannon

comments: author: John Price
body: And ... that was it. Embarrassingly, I was viewing the collapsed sidebar and thus didn't see the icon. Thanks!


author: Shannon S
body: No worries, John! Glad you were able to find it. :)

Kind regards,

Shannon


Tags: confluence-cloud