youngmon/atlassian-qna huggingface dataset:
Error occurred while running Task 'Checkout Default Repository(1)
Asked by Paul Moors:

Anyone seen this before?  

```
Caused by: com.atlassian.bamboo.plugins.git.GitCommandException: command ['C:\Program Files\Git\cmd\git.exe' submodule update --init --recursive] failed with code 128. Working directory was [D:\Bamboo\Build\AAAA-V70-BP]., stderr:Warning: Permanently added '[127.0.0.1]:50231' (RSA) to the list of known hosts.471f1917-2db7-497c-8b18-3f41500e9f0f@127.0.0.1: Permission denied (password).fatal: Could not read from remote repository.Please make sure you have the correct access rightsand the repository exists.Unable to fetch in submodule path 'XXX'; trying to directly fetch 120a9635f4051b1d00f02de3048f0b77dde6e4f8:Warning: Permanently added '[127.0.0.1]:50231' (RSA) to the list of known hosts.471f1917-2db7-497c-8b18-3f41500e9f0f@127.0.0.1: Permission denied (password).fatal: Could not read from remote repository.
```

Note: these are plans with submodules!  

We see these kind of errors on multiple agents at irregular intervals and with multiple buildplans.  

So for a single buildplan, the builds are successful and others fail due to the failure mentioned above.


Answers:
author: Eduardo Alvarenga
body: Hello [@Paul Moors](/t5/user/viewprofilepage/user-id/5516798)

Welcome to the **Atlassian Community**!

The error relates to the SSH connection to the Git repository. As Bamboo uses a local SSH-PROXY, it will first connect to 127.0.0.1 at a random port, and then a Java thread will connect to the final Git Server.

In your case, it appears you have some SSH configuration that may be interfering with the connection. Please check your **$HOME/.ssh/config** and validate that no special configurations are causing the issue.

It's possible that the Git repository designated as a submodule doesn't have the credentials that Bamboo uses to connect to the main repository, as explained [here](https://confluence.atlassian.com/bambooreleases/bamboo-8-1-release-notes-1189793877.html#id=Bamboo8.1releasenotes-sshTheprimaryrepository%E2%80%99sSSHkeyisnowsharedwithsubmodules). To address this, you should check your default Repository Settings in Bamboo, navigate to Advanced Options, and then copy and add the provided SSH public key to the Repository configuration used as a submodule. If you're using a version of Bamboo earlier than 8.1.1, you can find an alternative setup in this KB.

* [Checkout of Git repository with submodules failed in Bamboo](https://confluence.atlassian.com/bamkb/checkout-of-git-repository-with-submodules-failed-in-bamboo-586056672.html).

Kind regards,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**

comments: author: Paul Moors
body: Hi Eduardo,  

Thank you for your reply.  

I will do all the checks you mentioned to verify if the configuration is not interfering with the connection.   

Still I'm a bit confused at this moment: when I enable 'Force Clean Build' option with the 'Source Code Checkout' task, the problem seems solved.  
Can you explain that?
Want to change the Product Admins and Owners for DepotFinity status page
Asked by Devops:

Hi Team,

We want to update the users in Depotfinity Status page as few users have moved out of the project.

<https://manage.statuspage.io/organizations/4ghctcqf74zd/team>

Please replace sonia.pal@siemens.com and support.emobility@siemens.com with

dan.panainte@siemens.com and nandini.r@siemens.com  

Also advise on the process of adding more users(atleast 10) when opting for licensed version.


Answers:
author: Dave Mathijs
body: Hi [@Devops](/t5/user/viewprofilepage/user-id/4654524) welcome to the Atlassian Community!

First of all, community members don't have access to your Statuspage settings.

As I don't completely understand your question, this documentation article (and its child pages) might help you:

[Manage user accounts and authentication](https://support.atlassian.com/statuspage/docs/manage-user-accounts-and-single-sign/)


Tags: cloud

statuspage-cloud
integration Third Party Components
Asked by First Last:

We are integration Third Party Components, wanted to get more documentation on existing components specifically for APIGEEX  
Current components under APIGEE seems to be for EDGE  
we use APIGEEX from GCP  
Below are the components we are interested to add for third party

* Virtual Private Cloud (VPC)
* Apigee
* Google Compute Engine
* Cloud Load Balancing
* google compute engine
* Google Cloud Networking

If we have to add them to our status page, do we need to reach out to vendor page owners to get it added? How else can we get this done?  
I am the owner of the status page and I don't see any option to add new components into existing page.  


Answers:
author: Jesse Klein
body: Hello there,

Thanks for reaching out about adding some of these third party components. We do have a few of the Google third party components including the Compute Engine and Cloud Networking. That would be under the Google Cloud Platform for third party components.

For the other things, it would likely be required to reach out to Apigee to see if they are able to add these to their Statuspage as they manage their own page and components.

For the Google Cloud Platform, we are a little more limited as Google doesn't have a Statuspage page. We actually take some of their information and manage it internally. We actually have an internal feature request within our private Jira. It's currently gathering interest so I'll add this community post to it to show that there is more interest.

Besides the feature request, you may also be able to pull in data using the API. I would look at the <https://status.cloud.google.com/index.html> page and take a look at their JSON to see if it's something you can pull into Statuspage using the API.

Hopefully, this gets you pointed to the right resources.

Regards,  
Jesse
Why am I getting this error?
Asked by Mandy Martell:

Something went wrong {#toc-hId--327365081}
------------------------------------------

Try reloading the page, then check our [Statuspage](https://status.atlassian.com/) for any current outages. If there are no relevant outages, create a [support request](https://support.atlassian.com/contact/) so we can help you out.

If you create a request, include the following so we can help you as fast as possible:

* Error type: **429 - Too many requests**
* Log reference: **61397d1e-e310-4f63-9228-f4d26ce20e42**


Answers:
author: Dave Mathijs
body: Hi [@Mandy Martell](/t5/user/viewprofilepage/user-id/5599345) welcome to the Atlassian Community!

I'm afraid I cannot add anymore information than what is listed in the error message, besides some basic troubleshooting:

* Has it ever worked before?
* If yes, since when do you have the issue?
* When trying to reproduce the issue, what steps are you taking on which site before you get this error message?
* Do you have the same issue with other browsers?
* Do other users have the same issue?
* Have you created a support request?


author: Nikola Perisic
body: Welcome to the community [@Mandy Martell](/t5/user/viewprofilepage/user-id/5599345)

This code usually resembles the API limit that is being used. You can find more information here: <https://developer.atlassian.com/cloud/jira/platform/rate-limiting/>
Components Set to Major Outage During Scheduled Maintenance
Asked by Chris Brownbridge:

So our upstream provider has maintenance every Saturday during a set period.  
This causes many of our components to have a partial outage which is expected.

I've set up a lambda/scheduler to call the status page API every Monday and create an "incident" (scheduled maintenance) for the following Saturday. The reason for this is that the UI has no option for "reoccurring" scheduled maintenance (why not?)

I mark the components which are affected by this weekly maintenance.

The annoying part is, the components affected always appear as having a "Major Outage" during the maintenance period...even though it understands this is part of a scheduled maintenance.

My question is - when components undergo an expected scheduled maintenance, can we set them, **in advance, via API** to have the status of something other than "Major Outage" **during the maintenance period**?


Answers:
author: Howard Nedd
body: Hi [@Chris Brownbridge](/t5/user/viewprofilepage/user-id/5596046) ,

In Atlassian Statuspage, there isn't a built-in feature to set components to a status other than "Major Outage" during scheduled maintenance periods. However, you may be able to work around this limitation by leveraging the Incident API and Incident Updates API to manually update the status of the affected components during the maintenance period.

Here's an approach you could consider:

1. Create a scheduled maintenance incident using the Incident API for the upcoming maintenance period.  
2. Update the status of the affected components to a custom status (e.g., "Scheduled Maintenance") using the Incident Updates API at the start of the maintenance period.  
3. Update the status of the affected components back to their normal status (e.g., "Operational") once the maintenance period is over.

That is how I work with Statuspage in these cases.

Hope that helps.

Regards,

Howard

comments: author: Chris Brownbridge
body: Thank you very much [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) for confirming that.

The swift response is very much appreciated!

I'll take the approach you have mentioned.


author: Chris Brownbridge
body: example:

![Screenshot 2024-09-19 at 2.06.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348055iAD189F0801FA9800/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 2.06.59?PM.png")


Tags: cloud

statuspage-cloud
StatusPage - Editing uptime/downtime BULK update
Asked by Kenny Tran:

Hello, we have these red downtime ticks and so far we have to edit them one-by-one. Is there a way to BULK edit these instead of editing each tick one-by-one?   

Looking for a way to save some time editing these.   

![image.png](/t5/image/serverpage/image-id/348021i4E74F479FA3F7BC0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Howard Nedd
body: Hi [@Kenny Tran](/t5/user/viewprofilepage/user-id/5595955) ,

Atlassian Statuspage does not currently have a built-in feature for bulk editing downtime.

You might need to create a script which interacts via API but you will have to ask yourself if it is worth the hassle.

Regards

Howard


Tags: downtime

uptime
Paid plans offer more Third-Party integration options for Status Page?
Asked by Akash Ashok Kondekar:

We are currently utilizing the Free plan of Atlassian's Status Page and have explored the automation options available. While we see limited automation for third-party services that we want hence I am curious about the additional functionalities and integrations that might be available under the paid plans.

I checked the pricing section as well, but I didn't find any information about it included in any of the plans hence Could anyone confirm/know if upgrading to a **paid plan would offer more third-party integration options ++(For example: Azure, MongoDB, etc)++, or if the list remains the same across all plans?**


Answers:
author: Tejaswi G
body: Hi [@Akash Ashok Kondekar](/t5/user/viewprofilepage/user-id/3993249)

This is Tejaswi from the Atlassian Support Team and happy to help.

We don't have any other integrations with monitoring tools apart from the list [here](https://support.atlassian.com/statuspage/docs/what-are-system-metrics/) irrespective of the plan. You can use the [statuspage API](https://developer.statuspage.io/) and create a custom script to integrate with the statuspage.

Kind Regards,  
Tejaswi

comments: author: Akash Ashok Kondekar
body: Noted. Thank you!


Tags: cloud

statuspage-cloud
Post Mortem Summary
Asked by A C:

When an incident is resolved, and a post mortem is published. Would it be shipped via emails or will it be posted on the Trust portal? And to whom would it be delivered to?


Answers:
author: Jesse Klein
body: Hello there!

This is Jesse from the Statuspage support team. Welcome to the community! If you want to learn more about postmortems, I recommend checking out the following:

<https://support.atlassian.com/statuspage/docs/create-a-postmortem/>

You can choose to send the postmortem to your subscribers by clicking the checkbox in the postmortem screen. It will also show in the incident itself. Hopefully, this helps you out!

Regards,  
Jesse


Tags: cloud
Max amount of subscribers on multiple pages
Asked by Thor Kristian Sortevik:

Hi,   

We have 3 statuspages, 2 of then are on the business plan and 1 is on the hobby plan.

Page1: Business plan, staus on our productin enviroments. This page will most likely pass 5000 subscribers.

Page2: Business plan, a QA page to test our custom HTML, this page has 5 subscribers.

Page 3: Hobby plan, stauspage for our test-enviroments.

My question is, if we exceed the 5000 subscriber limit, what will happen?

<br />

We have almost 5000 "available" subscribers on page2, can these be transfered to page1?


Answers:
author: Howard Nedd
body: Hi [@Thor Kristian Sortevik](/t5/user/viewprofilepage/user-id/4182967) ,

When you exceed the 5,000 subscriber limit on a Statuspage that is on the Business plan, Atlassian typically handles this situation by preventing new subscribers from being added until you upgrade your plan to accommodate a higher number of subscribers.

Unfortunately, Atlassian does not provide a way to transfer subscribers between different Statuspages directly. Each Statuspage operates independently, and its subscriber list is managed separately.

Potential Solutions  
1. **Upgrade Your Plan**: The most straightforward solution is to upgrade Page1 to a plan that supports more subscribers. You can contact Atlassian sales or support for details on upgrading your plan to accommodate a higher number of subscribers.

2. **Remove Inactive Subscribers**: If upgrading is not immediately feasible, you can manage your current subscriber list by removing inactive or less critical subscribers to make room for new ones. This can be done via the Statuspage dashboard.

If you're unsure about the best approach or need assistance with upgrading your plan, it's a good idea to reach out to Atlassian support. They can provide specific guidance based on your current usage and future needs.

<https://support.atlassian.com/contact/>

regards

Howard

comments: author: Thor Kristian Sortevik
body: Thank you Howard :)


Tags: cloud

statuspage-cloud
Maintenance has not posted
Asked by Ben Sabine:

I created a maintenance for next Tuesday. Upon confirming the details were correct I got a pop-up saying "Success, Maintenance successfully created", however, I do not see it as scheduled in our Admin area.  
We already have a scheduled maintenance for Sunday evening, can we only have one scheduled at a time?

![Screenshot 2024-09-10 at 17.02.40.png](/t5/image/serverpage/image-id/346765i5A9DD0F840F5E34B/image-size/large?v=v2&px=999 "Screenshot 2024-09-10 at 17.02.40.png")


Answers:
author: Alan Violada
body: Hey Ben, Alan from the Statuspage Support team here.

You can have multiple scheduled maintenances at the same time, and it should show up in your panel after creation.

Can you please check if even after clearing browser cache/cookies it still does not show up? Also, does it show up in the user-facing page?

If the issue persists, please open a ticket at [Atlassian Support](https://support.atlassian.com/) so that we may get access to your instance and investigate.

Regards,

Alan


Tags: cloud
Change the default end of maintenance text
Asked by Robert Nichols:

Is there a way to change the text used in the end of maintenance, without ending it manually.  

At the moment if I let the maintenance window run the full time, then the end will update and send out the standard text

***The scheduled maintenance has been completed.***   

I can see a way that if I end the window earlier, I can use a template with some bespoke text, but can't see a way I can edit the default message if I'm not around and want the window to close naturally.  


Answers:
author: Howard Nedd
body: Hi [@Robert Nichols](/t5/user/viewprofilepage/user-id/5363551) ,

Atlassian Statuspage does not offer a built-in feature to customize the automatic "The scheduled maintenance has been completed" message. However, there are a few workarounds you might consider:

1. Scheduled Updates: You can pre-schedule an update with your custom message for the end of the maintenance window. This way, even if you're not around, the scheduled update will be posted at the designated time. Unfortunately, this won't prevent the standard message from being sent, but it ensures your custom message is also communicated.

2. Automation with API: You could use the Statuspage API to automate the process. By creating a script that runs at the end of your maintenance window and posts a custom message, you could effectively bypass the need to manually end the window. This would require some technical setup and familiarity with the Statuspage API.

3. Monitoring and Notification Tools: If you have monitoring tools in place, you could leverage them to trigger a custom notification or message at the end of the maintenance window. This again involves some setup and integration work but provides a more automated approach.

4. Manual End with Templates: As you mentioned, manually ending the maintenance window allows you to use a template with bespoke text. If possible, you might schedule someone to manually close the window, ensuring the correct message is sent out.

Those are the options that I am aware of.

Hope that helps.

Regards

Howard


Tags: cloud

maintenance

statuspage-cloud
We are integrating Third Party Components, wanted to get more documentation on existing components
Asked by First Last:

We are integration Third Party Components, wanted to get more documentation on existing components specifically for APIGEEX  
Current components under APIGEE seems to be for EDGE  
we use APIGEEX from GCP  
Below are the components we are interested to add for third party

* Virtual Private Cloud (VPC)
* Apigee
* Google Compute Engine
* Cloud Load Balancing
* google compute engine
* Google Cloud Networking

Also could you please provide more documentation on how do we know each of the component belongs to which third party provider  
how do we add more third party components ?  
what will be the license for same?


Answers:
author: Egor
body: Hi There,  
Thanks for reaching out to Atlassian Community.   

Please see the following article explaining how third-party components are working - <https://support.atlassian.com/statuspage/docs/add-a-third-party-component/>   

Please note, in case you want to add a third-party component of the page that you do not own, then you need to contact the owners of the page and ask them to raise it with us to become a third-party component.   

I hope this helps.

Best Regards,  
Egor


Tags: cloud
Email notifications with attributes
Asked by Luca de Petris:

Hello Atlassian community!

I was trying to manage and customize email templates for the status page, to send something like:

![Captura de Pantalla 2024-09-09 a la(s) 5.01.04 p.m..png](/t5/image/serverpage/image-id/346409iDE1EF7C77E2D3433/image-dimensions/366x255?v=v2 "Captura de Pantalla 2024-09-09 a la(s) 5.01.04 p.m..png")\*

Is there an easy way to send attributes or to get to a point of building something similar in an easy way?

\*The attributes highlighted in purple are internal.


Answers:
author: Agaci Avinas
body: Hi Luca,

I am Agaci from Statuspage support. This [document](https://support.atlassian.com/statuspage/docs/customize-email-notifications/) contains the currently available customizations to the email template. It'll allow you to add messages to the footer of the email.

Having said that, we have an active feature request for the requirement to make changes directly to the template, like adding variables. You can use the feature ID below for your reference.

STATUS-589

Currently, feature requests are not externally accessible for the Statuspage. However, you can refer to the feature ID to us to know the status. The feature request is in "Gathering Interest" status. It'll be executed based on the [feature policy here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Regards,

Agaci


Tags: cloud

statuspage-cloud
Can I bulk upload subscribers to a status page?
Asked by Anna Siassios:

As a incident manager I am looking at whether or not Confluence, status page is the right option for us.   

We are currently looking to change systems from an internally managed notification system and would need to transfer those who have opted in to received notifications into our new status page.   

Problem: Can I upload bulk contacts to be subscribers of a status page?


Answers:
author: Howard Nedd
body: Hi,

Yes, Atlassian's Statuspage allows for bulk uploading of contacts to be subscribers of your status page. This can be very useful when transitioning from an internally managed notification system. Here's a general outline of how you can do this:

1. Prepare Your Contact List:  
- Ensure your contact list is in a CSV (Comma-Separated Values) file format. The CSV should include necessary fields like email addresses and names, depending on what information you want to import.

2. Access Statuspage:  
- Log in to your Atlassian Statuspage account.

3. Navigate to Subscribers:  
- Go to the "Subscribers" section in the Statuspage admin interface.

4. Bulk Import:  
- Look for an option to import subscribers. This is usually found under the "Manage Subscribers" section.  
- Select the option to upload a CSV file.  
- Follow the instructions to upload your CSV file. You might need to map the columns in your CSV to the appropriate fields in Statuspage.

5. Verify and Confirm:  
- After uploading, verify that the contacts have been correctly imported.  
- You may need to confirm the import or run a test notification to ensure everything is working as expected.

Hoping that this helps.

Regards

Howard

comments: author: Anna Siassios
body: Thank you Howard.


Tags: cloud

statuspage-cloud
Access to Statuspage without login
Asked by Altintas Murat:

Hello dear experts,

I am looking for a Statuspage solution (SaaS), which should be accessible only from our intranet / network and without a login. That means it should also be accessible for employess who dont have an Atlassian account / subscription.

Is this possible with the Atlassian Statuspage?

Kindly regards

Murat


Answers:
author: Howard Nedd
body: Hi Murat,

Atlassian Statuspage does not have the capability to be accessible only from your intranet/network without a login but you can restrict access to your Statuspage by setting up IP allowlisting or using a VPN to ensure that only users within your network can access the page.

Regards

Howard

comments: author: Altintas Murat
body: Hi Howard, thank you very much for the immediate feedback. I already thought about the IP Allowlisting but after feedback from our network team, unfortunately it will be not working for us.

Is it possible to host the Atlassian status page on our AWS resources (under our AWS account)?


author: Howard Nedd
body: Hi [@Altintas Murat](/t5/user/viewprofilepage/user-id/5587548) ,

Atlassian Statuspage is a fully managed Software-as-a-Service (SaaS) solution and does not provide an option to host it on your own infrastructure, including AWS. The service is designed to be hosted and managed entirely by Atlassian, which means you cannot directly deploy it on your AWS resources or under your AWS account.

Regards

Howard


Tags: cloud