Importing Word Document Error on Image Size
Asked by David Reynolds:

I am receiving an error when attempting to import a .docx file into Confluence. I receive the error stating "...The document contains an image of size 5,182,477 x 4,163060, which exceeds the maximum size of 900 x 1200. Reduce the size of the image or contact your administrator to raise the size limit."

I am the administrator of the account but don't see where this setting can be changed in Confluence Cloud. Also, the .docx file is only 950KB.

What settings can I change to successfully import this and many future .docx files into Confluence?


Answers:
author: Simon Tost _TNG_
body: This question seems to be about Confluence Cloud.  

On a Jira Server, the setting for the allowed image sizes can be configured in the global Administration. (cf. [KB: How to raise the image size limit ...](https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/) )

For a Cloud instance, however, this option is no longer available.  
This seems to have been reported before and the given workaround is to request a change via a ticket with Atlassian support.  
([CONFCLOUD-67894](https://jira.atlassian.com/browse/CONFCLOUD-67894))


author: Srinatha T
body: [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) Thats a lot of images , I will try but i doubt i will be able to reproduce it.


author: Srinatha T
body: Hi [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) ,

Welcome to Atlassian community.

You can refer the below URL and change the attachment size.

* [configure-attachment-size](https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/)

I hope above helps. Have a good day!

Thanks,

Srinath T

comments: author: David Reynolds
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256) I previously found those instructions; however the .docx file is less than 1MB. I'm struggling to correlate the error I am receiving with 100MB attachment setting and a 1MB Word document.

If it would help I can provide the document.


author: Srinatha T
body: [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) , I think there is a cap on the resolution of the image in the document. I have not seen that kind of error before. I will have to test this. Which version of confluence is this ? Can you attach the file here ?

Thanks,

Srinath T


author: David Reynolds
body: It appears I am using Confluence Free. I don't see how to upload the file.


author: Srinatha T
body: [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) , You have the option to insert picture right. See the screnshot below.

![Screenshot 2022-04-06 at 9.24.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/191790iC077FEC2D35E02CC/image-size/large?v=v2&px=999 "Screenshot 2022-04-06 at 9.24.47 PM.png")


author: David Reynolds
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256) , I was referring to my inability to upload the Word document. This particular document contains twenty images. I saved all twenty from the Word document and provided a screenshot of the dimensions of each image. The largest (Picture1.png) is 1413x1136 and is also attached.![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/191802i72CB15802C3F01DA/image-size/large?v=v2&px=999 "Picture1.png")![Screenshot of All 20 Images Details.png](https://community.atlassian.com/t5/image/serverpage/image-id/191803i93B1FBA99CD47BB0/image-size/large?v=v2&px=999 "Screenshot of All 20 Images Details.png")


Tags: cloud

confluence-cloud

word