youngmon/atlassian-qna huggingface dataset:
Cannot change Payment method .....
Asked by Jaewon Han:

Hi, community.

I'm using Jira and Confluence, and I would like to change the credit card registered as the payment method.

I have permissions of "ORG ADMIN" and "SITE ADMIN".

However, no matter how much I look through the Billing page or Admin settings, I can't even find the existing credit card information.

Where should I go to change the payment method for Atlassian subscriptions?


Answers:
author: Jaewon Han
body: I changed my payment method with email support.

Still cannot find the feature or button that I was not a billing admin and who was the billing admin even I was an ORG-Admin and SITE-Admin.

It was very bad experience of 5 days...


author: John Funk
body: Hi Jaewon,

Go to Settings \> Billing

Then click on Billing in the top nav menu.

If you are on the Manage Subscriptions page, click on Add billing details

There you should be able to add/change your payment method.

![Jia Billing Details.png](https://community.atlassian.com/t5/image/serverpage/image-id/348076i23823AB4F5A8F3E7/image-size/large?v=v2&px=999 "Jia Billing Details.png")

comments: author: Jaewon Han
body: am I in the wrong page? there's no side tab like that.

![?????????? 2024-09-19 ???? 3.08.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/348082i0CC0FFEAD4E3D9E5/image-size/large?v=v2&px=999 "?????????? 2024-09-19 ???? 3.08.36.png")![?????????? 2024-09-19 ???? 3.08.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/348083iEABF3E35B58B447D/image-size/large?v=v2&px=999 "?????????? 2024-09-19 ???? 3.08.32.png")


author: John Funk
body: There's no Manage Subscriptions menu option on the left side? Are you the Billing Contact?


author: Jaewon Han
body: Yes I am the billing contact. and there is no manage subscriptions menu like that.


author: Ollie Guan
body: Hi [@Jaewon Han](/t5/user/viewprofilepage/user-id/5159406) .

contact support team for patment and credit card issue.

<https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

comments: author: Jaewon Han
body: I already checked the article and tried so many times.

buy the menu doesn't exist.


Tags: cloud

jira-cloud
Multiple custom fields team managed
Asked by Corey Hemingway:

Hello,

New to the community :)

I am trying to understand how to I find what projects the below fields belong too - They are not global fields; they have been built in team managed projects.

I want to go a put a prefix in front of them, so they are easily identifiable when doing dashboard and reporting/ Or better yet consolidate them and turn them into global to remove the duplication.  

We have over 200 projects and don't really want to go over each one to find the field. any way to use the custom field ID to find what project?

Even the audit log doesn't advise what project it was created in.

Cheers :)

![image.png](/t5/image/serverpage/image-id/348056i27D21CD1E809F03E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Corey Hemingway](/t5/user/viewprofilepage/user-id/5596051)

Welcome to the Atlassian community.

From a browser tab you can execute the REST API call to retrieve all custom fields.

<https://YourBaseURL/rest/api/3/field>

You can search the output for the custom field identifier. That will show the Project IDs for the project(s) that use that field.

![Screenshot 2024-09-19 at 11.58.11?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348245i21B9DCB3CA6FA919/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 11.58.11?AM.png")

You can get the name, etc. for the project using this API endpoint:

/rest/api/3/project/{projectIdOrKey}

comments: author: Corey Hemingway
body: Thank you so much, never used REST API, this is cool :)


author: Trudy Claspill
body: Here is the link to the REST API documentation

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/>


Tags: cloud

jira-cloud
Is Dark Mode in Jira broken for new tabs
Asked by Shaun Corby:

Is anyone having trouble with Dark Mode (Theme) in Jira?

Yesterday Dark Mode in Jira Cloud was working fine.

This morning it seems it's broken, kind of.

If a ticket is open in a new tab it opens in NOT dark mode  
Dark Mode works fin if working in a single tab.

The following behaviour is occurring in both Chrome and Edge so it seems it's an Jira issue

* Open a new window and go to Project, all queues appear in Dark Mode, this is good.
* Middle click or right click and select 'Open in new tab' to open a ticket in a new tab and the ticket is opened in a new tab but NOT in Dark Mode.
* Go to Personal Setting and no theme is selected![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348046i54F35A15B9B1432B/image-size/large?v=v2&px=999 "image.png")
* Select Dark Mode and the tab reverts to Dark Mode
* Back button returns to the ticket now in Dark Mode
* Refresh page and now the ticket is NOT in Dark Mode.


Answers:
author: Fadoua
body: Hi [@Shaun Corby](/t5/user/viewprofilepage/user-id/5596032)

Welcome to the Atlassian Community!

Are you still experiencing the problem?

Best,

Fadoua


Tags: cloud

jira-cloud
Missing 'Reply to Customer' option as of 18 Sep 2024
Asked by Hanafi Sapei:

Hi, I have been using the 'reply to customer' option for ages but just yesterday (18 Sep 2024), I was prompted to relogin to JIRA (using the same credentials) \& noticed that the 'Reply to Customer' option is missing. I've checked on my access \& also my team's access rights \& we still have the 'Service Desk' rights. Any help on this is greatly appreciated. thanks!

![missing reply to customer.jpg](/t5/image/serverpage/image-id/348044i3E5C9A3C728C132E/image-size/large?v=v2&px=999 "missing reply to customer.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Hanafi Sapei](/t5/user/viewprofilepage/user-id/5376026)

Welcome to the Atlassian community.

Check with the Organization Admin for your Atlassian Cloud, or the Jira Admin. Ask them to check if you and your team members are still granted an Agent license to you JSM product.

![Screenshot 2024-09-18 at 6.38.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348052iCC4E421F1959D44A/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 6.38.51?PM.png")

If you don't have an Agent license then you won't have the Reply To Customer option.

comments: author: Hanafi Sapei
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thanks for your reply. Could u share the steps on how to navigate to this page? I may not have the admin rights to view but I can ask my assigned admin to check.

Thanks


author: Trudy Claspill
body: Admins with appropriate access may access user management from the cog/gear icon on the right side of the menu bar in Jira. Another path is through Organization Administration at <https://admin.atlassian.com>, and then through Directory, and then Users.


Tags: cloud

jira-cloud
Why can I no longer see assignee name in automation, only the assignee ID?
Asked by Nicole Downes:

Automation used to display the assignee name, now it is just showing assignee id. This makes it very difficult to add or remove a name from part of a rule as I don't know who it is. The rules is applied against over 75 staff. Why has this change occurred, and is there anyway to reverse it or a setting to make the ids display as names again.

Not sure why these changes keep happening to reduce usability, when we have no compliance or security reason to hide this type of data.


Answers:
author: Trudy Claspill
body: Hello [@Nicole Downes](/t5/user/viewprofilepage/user-id/4508195)

In what Action/Condition are you referencing Assignee?

Can you provide a screen image to show us what you are seeing?

comments: author: Nicole Downes
body: This is what is showing now

![Assignee name no longer showing.png](https://community.atlassian.com/t5/image/serverpage/image-id/348036iED7AEC6A49EE22EC/image-size/large?v=v2&px=999 "Assignee name no longer showing.png")Previously all the names used to show![old example.png](https://community.atlassian.com/t5/image/serverpage/image-id/348041i38A489FA4C64BC3E/image-size/large?v=v2&px=999 "old example.png")


author: Trudy Claspill
body: Thank you for that additional information.

Looking at your second example of how it previously displayed, it appears that it showed IDs for users who may have been deleted from Atlassian Cloud.

In your first example of how it appears now, I see that all those visible are marked as "(deleted user?)".

You can check if the users are actually deleted by plugging the ID shown into the URL

<https://yourBaseURL/jira/people/ID>

If the user record still exists and the user has access to your Jira instance, then their information should be retrieved. If they don't have access or their Atlassian Cloud account has been deleted, then you'll get an error message.

The records the user's ID when you select the user. On the fly in the UI it will resolve that to the user's name. If it can't resolve it, then you will just see the ID.


author: Nicole Downes
body: It is not because of deleted users. There are less names showing today than yesterday. If I delete a user from the list and add them back then the id is showing, not the name.

Guess I will have to log a support ticket.

Thanks for trying


author: Alex Ortiz
body: [@Nicole Downes](/t5/user/viewprofilepage/user-id/4508195) did you scroll all the way down in your "IF" clause? It could be that the users that aren't deleted are all the way at the bottom.


author: Trudy Claspill
body: I have not been able to replicate what you are experiencing in my own environment, but changes are not rolled out to all environments globally simultaneously.


Tags: assignee

automation

cloud

jira-cloud
Confusions about status in Jira
Asked by Ganesh R:

Hello All,

I have a doubt about the statuses. There are 3 kind of status TO DO, PROGRESS and DONE. No matter how many cards we create we have to map them to one of these status. So suppose I create a card named COMPLETE and map it to DONE and also there is another card named DONE which is as usually mapped to DONE.

Now suppose, when I move the issues on sprint(s) if I move it to COMPLETE and then choose to close sprint it shows issue is not completed. But, when I move it to DONE card and then choose to close the sprint it gets closed.

Why does this happen? When COMPLETE card is also mapped to done status?


Answers:
author: Bill Sheboy
body: Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

You are describing the "Status Category" values: To Do, In Progress, and Done. A defined Status in a workflow may be assigned to one of these categories.

Next a Jira board has one-or-more Status values mapped to each board column.

Finally, for Jira Scrum boards, **[issues must be the far-right column of the board to be considered "complete" for the Sprint](https://support.atlassian.com/jira-software-cloud/docs/what-is-a-jira-software-board/).** The status category does not matter for Sprint completion detection.

Kind regards,  
Bill


author: Nikola Perisic
body: Hello [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

If you move the COMPLETE status under DONE column which also represents the status, it will be closed.

![Screenshot from 2024-09-18 22-12-25.png](https://community.atlassian.com/t5/image/serverpage/image-id/348014i4B5F164AAFBA1533/image-dimensions/170x336?v=v2 "Screenshot from 2024-09-18 22-12-25.png")

The green bar represents the column that has the DONE status category. This category can have multiple DONE statuses (including the status named DONE).

comments: author: Ganesh R
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176)

I meant that last last 2 columns on the right side are COMPLETE AND DONE. These 2 cards are having status of DONE. So can I not complete the sprint successfully just by moving it to COMPLETE card? Both the status are in green only. Should I actually move it to right most column? In order to successfully complete the sprint?


author: Nikola Perisic
body: All of the statuses that are in Done status category are in the far right column. So yes, you should do this.


Tags: cloud

communication

community-leaders

jira-cloud

kanban

new-to-jira

new-to-jsm

scrum
Jira API pull all issues
Asked by Matthew Stidham:

I am trying to pull all issues from my project using the Jira Python library, and I am pulling some but not all issues. The API is not pulling most of the issues marked Done. What must I do to list all issues in a project made after a certain date?


Answers:
author: Trudy Claspill
body: Hello [@Matthew Stidham](/t5/user/viewprofilepage/user-id/5595966)

Welcome to the Atlassian community.

Can you provide us with the details of the API call you are making and any parameters you are providing in that call?

We can't really diagnose what might be the problem without seeing what you are actually doing.

Also, what is the total number of issues you are getting back in your results?

comments: author: Matthew Stidham
body: I'm using the get_all_project_issues endpoint in the Python jira API.  

```

    i = 0
    chunk_size = 500
    while True:
        chunk = self.jira_client.get_all_project_issues(project=project_name, start=i, limit=chunk_size)
        i += chunk_size
        issues += chunk
        if i >= len(chunk):
            break
```

self.jira_client is an object which points to the Jira Python module.


author: Trudy Claspill
body: What is the total number of issues you are getting back in your results?

What is the total number of issues you think you should be getting?

You asked about getting "issues in a project made after a certain date". Is that an enhancement you want to make? Your current methodology appears to be getting all issues without limiting when they were created


author: Matthew Stidham
body: It's not grabbing issues that were closed recently.


author: Trudy Claspill
body: What is the total number of issues you are getting back in your results?

What is the total number of issues you think you should be getting?


author: Matthew Stidham
body: The main issue is that I am not grabbing any issues that have been marked as done since January, and we finish issues every day.


author: Matthew Stidham
body: I don't know exactly how many there are because the number changes every day, but it should not be zero.


author: Trudy Claspill
body: Are you getting 1000 issues or more or less than 1000 issues?

I am asking because natively Jira limits results to 1000 issues in total and pagination has to be used to retrieve more. I've not yet reviewed the Python API to see if it built pagination into its endpoint.


author: Matthew Stidham
body: We are getting 331 cards, so far fewer than 1000.


Tags: cloud

jira-cloud
JIRA Dashboard-trouble viewing issues by assignee (2D Filter Gadget)
Asked by Sandee Nindrai:

Folks,

I hope someone can help me out here! My team uses JIRA Dashboard as a place to quickly view certain project metrics. Our dashboard includes the Two Dimensional filter gadget which displays issue type/assignees. Here's what's going wrong - This is a multi project dashboard so there's a long list of assignees. So when I click on a specific assignee's issue, I am taken to the next screen which should ideally have the issue in question displayed. (And it does, but in an almost invisible line at the absolute bottom of the screen (well, I only have a laptop screen, so maybe it's different if you have big monitors? )and the rest of the screen is eaten up by a huge box that contains the search criteria (Names of all included projects, plus emails of all assignees on the list). And since there are a ton of assignees, this is almost the entire screen space. This is awful and defeats the entire purpose of using this gadget. There's no way to pull the bar above the issue (from the bottom of the screen) up or shorten the search box. This is driving me crazy, is there any solution for this? I'll be very grateful, Thanks in advance!


Answers:
author: Jack Brickey
body: Hi [@Sandee Nindrai](/t5/user/viewprofilepage/user-id/5595836) , welcome to the community.

First it would be great to get a screenshot just to visually see what you are observing. I really think you might want to raise this to Atlassian support it might be something they need to be aware of if they are not already. But, again it would help to see firsthand.

comments: author: Sandee Nindrai
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) , thank you so much for your response! You're absolutely right, a screenshot would be so great here- I so wish I could add one because that would make it so easy to make sense of what I'm trying to say ! But since there's emails (and not the personal kind) of my team members and other info about our projects on there, I cannot do that (it wont make sense to black them all out because the screenshot would then be basically one big blackboard). I could however use my personal JIRA account and try to simulate this scenario - but to do that I will need to create tons of users and recreate the dashboard which will use up a fair bit of my time. I can try to do that maybe next week. But for now I think you're right that I should probably contact Atlassian Support (I've heard that they're fantastic and are eager to help) and bring this to their attention as I'm fairly certain that it's beyond my ability to change how data is displayed! Tahnk you again :)


Tags: dashboard

data-center

jira-data-center

two-dimensional-filter
Set mandatory fields if specific resolutions is selected
Asked by Jessica Chapados Arseneault:

Hey !   
I'm fairly new to the background of Jira, been working with it for 10 years but was always the user, never the magician behind the scenes.   
So my question to you all today:   
I want to make a Workflow where:

If i set the resolution to duplicate, it'll make the ''Linked issue'' field mandatory

And If i set the resolution to fixed, it'll force the user to input something in another field.

Thanks in advance !


Answers:
author: Seon Shakespeare
body: Hi Jessica,

Welcome to the world behind the Jira curtain!

Jira's built-in features don't directly support making fields mandatory based on the selected resolution, but some apps can help with this.

Do you have [JMWE](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview), [JSU](https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=cloud&tab=overview), or [ScriptRunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview) installed in your Jira instance? These apps can add extra workflow features and could be used to achieve what you're looking for.


author: Maciej Dudziak _Forgappify_
body: Hi [@Jessica Chapados Arseneault](/t5/user/viewprofilepage/user-id/5595911)

It is not possible out-of-the-box, but if you have an app with a Jira expression-based validator, it can be accomplished quite easily.

For example, your expression might look like this:

```
issue.resolution?.name == 'Duplicate' 
? issue.links.length > 0
: (issue.resolution?.name == 'Fixed' ? issue.customfield_10000 != null : true )
```

I am from Forgappify, and we developed Jira Expression Validator, which is part of the [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app.

I am leaving a link to the [app's documentation](https://docs.forgappify.com/workflow-building-blocks-for-jira) if you are interested.

Cheers


Tags: cloud

jira-cloud
Service Desk Portal "Learn More About" topics
Asked by Sean Smith:

Hello everyone,

I'm trying to update our service desk port today and I'm struggling to find where the "Learn more about" topics are configured.

I know I found it a couple of years ago, and now that I'm looking to make changes I can't seem to find it now. I have spent a fair bit of time in the documentation and nothing seems to speak to the topic.

I believe it's linked to confluence somehow, can someone point me in the right direction, please?

Thanks

Sean


Answers:
author: Kai Becker
body: Hi [@Sean Smith](/t5/user/viewprofilepage/user-id/4143480)

you can find the corresponding config via project sidebar \>Knowledge base \> Categories

If you remove these, the learn more section in the portal should be gone.

comments: author: Sean Smith
body: Hi [@Kai Becker](/t5/user/viewprofilepage/user-id/1178079)

Thank you, I was looking in Project Settings -\> Knowledge base.


Tags: cloud

jira-cloud
How to create a filter that includes tickets from a Project and from an Epic
Asked by Sarah Subrizi:

We are trying to create a board with a filter that includes tickets from a Project and tickets from an Epic.

When I try to change the logic to "OR" from "And" the JQL does not work.


Answers:
author: Robert DaSilva - Adaptavist
body: Hi [@Sarah Subrizi](/t5/user/viewprofilepage/user-id/5591170) , welcome to the Community!

I want to make sure I understand the need here correctly, you are looking to have a filter return all issues that meet ANY of the following conditions:

1. Issue is part of a single project
2. Issue is a child of a single Epic issue

Could you **share the exact JQL query** you have and correct my understanding if I've gotten it wrong? Swapping from "AND" to "OR" is likely the correct path, so I'm curious what might be going wrong.

Cheers,

Robert


Tags: cloud

jira-cloud