youngmon/atlassian-qna huggingface dataset:
Steps required to move Statuspage from one instance of Atlassian Cloud to another instance of Cloud
Asked by Dave Hattig:

Hi,

My company recently merged with another, and we want to migrate both of our cloud instances into one Atlassian Cloud instance. Currently we have two Atlassian Cloud instances A and B. B currently uses Statuspage, but site A does not. We are migrating everything from site B which uses Statuspage over to site A which does not.

What steps are needed in order for this to be a smooth migration? Is there an article to follow? Do we need to only point to the new url?

Thank you for anything you can provide.

Dave


Answers:
author: Abraham Musalem
body: Hi Dave,

<br />

Thanks for reaching out about this. We can help you get this done! Just submit a support ticket via support.atlassian.com and we can get the process started. Make sure you include the origin Atlassian site URL and the destination Atlassian site URL.   

Best,  
Abraham  
Statuspage Support
How to "un-override" downtime data for a component?
Asked by Twilight Sparkle:

I set an override for the "major outage" downtime for a component but would like to undo that now and let the "original" downtime show (which is continuing to increase because it concerns an active, ongoing incident):

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/258209iF46D2536E511E5AB/image-size/large?v=v2&px=999 "screenshot.png")

However, I can't find a way to achieve this in the UI. Neither clearing the time fields in the above screenshot nor setting it to the "original" time makes it return to showing the "original" downtime duration for the component. How can this be achieved?


Answers:
author: Alan Violada
body: Hey there, thanks for reaching out to us with this issue. In this case, where the downtime was edited during an active incident, i believe your best option would be to wait until the incident has been resolved, and the component set back to "Operational", then manually edit the downtime to reflect the original/real downtime of the component, so that the uptime history for the component is correct.

Unfortunately, I believe you will not be able to make the component downtime automatically reflect the ongoing incident now that it has been already edited, so I believe the above solution is the easiest way to guarantee the component accuracy.

Let me know if you have any questions!

Cheers,

Alan
List & Create Jira tickets on status page?
Asked by Kevin Ulland:

With the Jira integration, can we do something similar to a Confluence page that allows us to embed a list of Jira tickets with a query of which tickets to show?

It would be helpful to be able to say not only "Status = Yellow" but "Here are the three things that have been reported and are already being worked on, no need to create a fourth Jira ticket"

Also, can we add a Create Jira Ticket button on the status page so if someone needs to report an issue, they can just create the ticket right there? And ideally we'd pass along the default info for the ticket (i.e. we want them to get the label ops-ticket).


Answers:
author: Alan Violada
body: Hey Kevin, thanks for reaching out to us with these questions. Currently, the Statuspage/JSM integration is limited to displaying a banner on your customer portal when there are active incidents/maintenances, or degraded components.

We do, however, have an open Feature Request that is being reviewed by our engineering team regarding the implementation of bi-directional incident syncing between Statuspage/Jira, which I believe would accomplish your mentioned use case.

We also have a Feature request for customizing the banner and incident messaging to be able to provide more context in your customer portal.

I have added this post to both requests, and as Statuspage feature requests are currently for internal access only, If you ever need to reference the requests to ask about their progress, the IDs are **STATUS-443** and **STATUS-180**.

In the below link you can read about our feature implementation policy if you like: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

In the meanwhile, you might be able to implement something for the "Create Jira ticket" button using custom CSS/HTML/JS Code on your page:

[Use custom CSS on a status page](https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/)

[Use custom HTML on a status page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/)

Let me know if you have any questions, or anything else we can try to assist with!

Regards,? Alan Violada
How to re-send "[XYZ status] Confirm your subscription" Email ?
Asked by flyinheroyh_ATLAS:

Hi there, wondering if anyone can help.  

IF an email "ABC" is used to subscribe to a status page (Self-service signup),   
THEN a "\[XYZ status\] Confirm your subscription" Email is sent and received.  
IF this Email is accidentally deleted before confirming, THEN attempting to re-subscribing to the status page, the web page will show that an Email has been sent, HOWEVER the mail is never actually received (sent?).  
I am thinking its some sort of spam control function working here?  

Regardless, how can a "\[XYZ status\] Confirm your subscription" be re-sent, so that email ABC can be subscribed to a particular status page?  
Are there any workarounds, apart from using a different email address?  

Any information or help is greatly appreciated.  

Y.  


Answers:
author: flyinheroyh_ATLAS
body: I also found out that once email "ABC" is in this kind of state, attempting to subscribe to other organizations status page "powered by Atlassian statuspage" also doesnt send a confirmation Email with the same email address.  

Any ideas how to get passed this ?
WCAG AA Compliance required for our team
Asked by chandler.haukap:

Our team wants to use use Statuspage for incident communication across multiple services, but out compliance department is concerned about accessibility of the user interface to someone with visual impairments. Specifically we have two concerns:

1) The status bars and uptime calendar cannot be focused on without the use of a computer mouse. Our blind test user was unable to receive the information conveyed by either of these features. The solution is to make the individual elements accessible using only the **tab** and **enter** keys.

2) Color-blind users also have trouble understanding the uptime bars. someone with red/green blindness cannot distinguish between major incidents and no incidents. This would be resolved by using different icons, in addition to color, to convey uptime.

My team is hesitant to invest more heavily in the product if blind and color-blind users cannot participate in incident communication. Does Satuspage have a timeline for WCAG AA compliance?


Answers:
author: Shivam Naik
body: Hi [@chandler.haukap](/t5/user/viewprofilepage/user-id/5221897) ,

Happy to help! I would recommend having a Support Ticket submitted so that we can engage with the Accessibility team on these points. This will also allow us to connect your company with open requests for these Features with the Accessibility team so that we can potentially get an ETA on this and send you updates.

One option available for your second point could be to alter the colors used on the site via Site Customization. That can be accessed under Your Page \> Customize Page \> Colors:  
![Statuspage_-_Customize_page.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/258351i51D1FD3F3615AA38/image-size/large?v=v2&px=999 "Statuspage_-_Customize_page.jpg")

Please reach out to us with that Support Ticket, and we will engage with the Accessibility Team accordingly!


Tags: cloud

user-interface
Database access
Asked by R?mi Lafrance:

We have recently changed our SLA metrics and wish to update the historical view of statuspage to report on uptime according to our new metrics.  

How can we manipulate the statuspage database to account for any historical changes we want to do?

Tks


Answers:
author: Jesse Klein
body: Hello R?mi,

Welcome to the community and thanks for the question about manipulating the database to try and change your uptime.

Statuspage does not have any direct database manipulations. The closest thing we would have would be to utilize the API but even there, we don't have an automated way to manipulate the uptime data for components.

Statuspage is a good tool to show when components are down and for incident communication but it might not be the right tool for calculating uptime. For example, we consider partial outages as 30% as bad as a major outage so if you mark something as a partial outage, it could not reflect your downtime as you intended. If you haven't already, please take a look at the following article that goes over how uptime is calculated:

<https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/>

I am curious about your use case on how you want to change your uptime on components. If you had any insight to offer, I would love to understand.

Regards,  
Jesse


Tags: database
Rescheduling a maintenance post
Asked by Santino Parrotta:

Hey Folks,

Wondering how you reschedule a maintenance without statuspage sending multiple email alerts. Currently the way we post a status is with a message saying what we are doing, and when we are doing it (including multiple timezones our clients are in). When updating to a new date/time, we need to edit both the message and the schedule which are on separate tabs, and saving either sends a confusing email to our clients. Is there a proper workflow here? Is there a way to update both, then push a single email with the new correct data?

Thanks!


Answers:
author: Alan Violada
body: Hey Santino, thanks for reaching out with this question. If you have any examples of specific maintenance incidents where you had this issue, I can take a look, but generally speaking, updating the "**Schedule \& automation** " tab for a maintenance should not send notifications to page subscribers - Notifications should only be going out when you post an update on the "**Status update** " tab for the maintenance, while also having the "**Send notifications**" box checked.

Regards,

Alan

comments: author: Santino Parrotta
body: We may have been doing it backwards. We will test it out on the next one and let you know! Thank you very much!
How do I create a active component
Asked by Matthew Hermann:

I am pretty sure that I can create a component, and a component group

e.g.

Component group " NYS Dairy Farmers"

Component children " Johns cows"

" The Herd Farms"

So on... I want to let subscribers get an auto email when say they update their information page. How do I make the child object actually do that. From what I can see its not as simple as a hyperlink or anything like that. I could see that maybe using some type of smtp notify when regirstring on those sites , but I really don't know.

Thanks

MEH


Answers:
author: Shivam Naik
body: Hi [@Matthew Hermann](/t5/user/viewprofilepage/user-id/5221780) ,

Happy to help!

Can you clarify what you mean by an update to the information page, are you referring to updates to Components or Incidents? This article might help with determining what you could alert Subscribers on by method: <https://support.atlassian.com/statuspage/docs/notification-event-triggers/>.

Please let me know if the above helps!
Subscribe multiple users, and default to no components
Asked by Chris Milton:

Hi guys,

This is a 2 part question.

Firstly, is it possible to create subscribers en masse, or do they have to be done individually? Everything I've tried so far seems to suggest the latter, meaning I have to add each email address manually.

Secondly, when I create a new subscriber they are, by default, subscribed to ALL components. Is it possible to amend this default so that initially they're subscribed to NO components? Again, currently I'm having to go into each subscriber after creation and toggle the components they're not interested in.

Thanks,

Chris


Answers:
author: Chris Milton
body: Ignore this one too, I've cracked it :)


Tags: cloud
Multi-add users, and default to no component subscriptions
Asked by Chris Milton:

Hi guys,

This is a 2 part question:

Firstly, I have a large group of users who I need to subscribe to just 1 component. Is it possible to add users en masse, or does it have to be done individually? Everything I've attempted so far seems to suggest the latter.

Secondly, every time I set up a subscriber, they are (by default) subscribed to ALL components. Is it possible to amend this default so that they aren't subscribed to ANY components initially, and then add them later?

Thanks,

Chris


Answers:
author: Chris Milton
body: Ignore part 1 of this question, I have now found the import functionality!


Tags: cloud
Is special character # allowed in subscriber email address
Asked by ACORD Solutions Group:

We have one of our customer whose email address starts with the special character #. When trying to add the same status page is saying its an invalid address.

Do we know if there is any restriction on the special characters allowed in subscriber module?

Please let me know.


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@ACORD Solutions Group](/t5/user/viewprofilepage/user-id/5028981) ,

While the \`#\` is allowed in principle (see <https://en.wikipedia.org/wiki/Email_address> ), I think you need to contact Atlassian support to get a definitive answer for Status Page.

comments: author: ACORD Solutions Group
body: Thank you [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132)


Tags: cloud
email automatization
Asked by Timmy boyen:

Can you automate to maintanance mode wia email?


Answers:
author: Rafael Meira
body: Hey [@timm](/t5/user/viewprofilepage/user-id/3750467)   

You should be able, indeed.   

If you could follow this documentation, there are instructions on the process:  

<https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>  

<br />

Best,  
Rafa


Tags: cloud
How do I set permission for users in my group to view the incident page?
Asked by AlvinSeck:

I'm currently trying out the free trial version. When I create an incident and update users in my audience didn't receive the notification. Why.


Answers:
author: Egor
body: Hello There,   

Thanks for reaching out to Atlassian Community.   

Could you please make sure that these users are also subscribed to your page? When you're on the Audience-Specific page, you can add users to groups and then allow these groups to see specific components. This will allow users in these groups to see incidents affecting the allowed components, but it won't trigger notifications unless a user is subscribed to get notifications.   

I hope this helps, please let me know if you got any further questions.   

Best Regards,  
Egor


Tags: cloud
About open feature request
Asked by Yeudy Gomez Chaves:

Hi community I hope you are doing very well! I would like to know if we have any update for the request with the ID STATUS-110?

This request is about this question made arround 1 year ago:

<https://community.atlassian.com/t5/Statuspage-questions/Historical-status/qaq-p/1980446>


Answers:
author: Shashwat Khare
body: Hi Yeudy,  

Thank you for reaching out, my name is Shashwat and I'll be assisting you today :)   

I checked the above Feature Request and would want to confirm that this is in the "Gathering Interest" status with us.  

There are many factors that influence our product roadmaps and determine the features we implement.  
When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more.  
This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.  

<br />

I tried adding you to the [JAC portal](https://jira.atlassian.com) so as to add you as a [Watcher to this Feature Request](https://support.atlassian.com/confluence-cloud/docs/manage-watchers/) but I see that you don't have an account on the portal yet.  

I have personally upvoted and watched the FR so I help gain more traction on its implementation and also so I receive notifications on it moving forward.  

I would recommend that you do the same so that you help add more traction to its implementation and so you receive updates in the future as well.  

With this in mind, I would also recommend adding any additional feedback you have as a comment on the Feature Request above so our Product team will see this information and be aware of your concerns.  

You can also find more information on our implementation policy at:

* [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

<br />

Best,  
Shashwat


Tags: cloud
How to add a button that performs an action on StatusPage.io?
Asked by AppSupport23:

Good afternoon,

I'm currently creating an internally facing StatusPage for business users/internal employees. I'd like to add a button on the page, that when clicked it reverts employees back to the previously developed (externally) facing StatusPage/URL. Is this possible?

Any feedback will be greatly appreciated!


Answers:
author: Alan Violada
body: Hey there, thanks for reaching out with this question. Based on the described use case, I believe using custom HTML/JS Code on your page might be the way to go, below is some related documentation:

[Use custom HTML on a status page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/)

[CSS and Javascript snippets for customizations](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/)

Let me know if this helps, and if you have any questions!

Cheers,

Alan


Tags: html

json
Edit rights
Asked by Bart van de Kooij:

I onboarded a new user on our standard plan and she has not edit rights to change tickets/title. I changed her rights from trusted to admin, but no difference. What do I miss and where I can resolve the issue?


Answers:
author: Abraham Musalem
body: Hi Bart,  

Thanks for reaching out to the Statuspage community. I suggest you submit a support ticket via support.atlassian.com so the appropriate team can take a closer look.   

Regards,  
Abraham


Tags: cloud
Crowd rest add Audit log
Asked by Heiko:

Hello everybody i wrote a simple jersey rest client to set data to the audit log

but i get a 401 Unauthorized someone have a idea what the problem is?
>
> ```
> public ClientResponse addToAudit() {
> String test = "{" + 
> " \"id\": 1," + 
> " \"timestamp\": \"2020-02-10T13:00:00.000+0000\"," + 
> " \"author\": {" + 
> " \"id\": 1," + 
> " \"name\": \"admin\"," + 
> " \"type\": \"USER\"" + 
> " }," + 
> " \"eventType\": \"APPLICATION_CREATED\"," + 
> " \"entities\": [" + 
> " {" + 
> " \"id\": 12," + 
> " \"name\": \"Jira 7.4\"," + 
> " \"type\": \"APPLICATION\"," + 
> " \"subtype\": \"JIRA\"," + 
> " \"primary\": true" + 
> " }" + 
> " ]," + 
> " \"ipAddress\": \"127.0.0.1\"," + 
> " \"eventMessage\": \"Application modified\"," + 
> " \"entries\": [" + 
> " {" + 
> " \"propertyName\": \"name\"," + 
> " \"oldValue\": \"JIRA 7.2\"," + 
> " \"newValue\": \"Jira 7.4\"" + 
> " }" + 
> " ]" + 
> "}";
> try {
> webResource = client.resource("http://10.14.1.178:8095/crowd/rest/admin/1.0/auditlog");System.out.println(encodeToBase64());
> clientResponse = webResource.header("Authorization","Basic " + encodeToBase64()).type("application/json").accept("application/json").post(ClientResponse.class,test);
> return clientResponse;
> } catch (Exception e) {
> e.printStackTrace();
> return null;
> }
> ```


Answers:
author: Heiko
body: Ok the problem was that for the usermanagement path u need the application as user and for the admin path u need a user as user


Tags: jersey

rest
Sorry, we had trouble logging you in with your Microsoft account. Your specific Azure Active Directo
Asked by buddhika:

![Screenshot from 2020-02-09 19-09-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/82440iA8037610B79A2AB9/image-size/large?v=v2&px=999 "Screenshot from 2020-02-09 19-09-11.png")


Answers:
author: Move Work Forward
body: Hi [@dahaka68](/t5/user/viewprofilepage/user-id/3750573)

You can track this issue here - [https://jira.atlassian.com/browse/ID-7361?_ga=2.215454302.815277826.1585282648-641792936.1585282648\&error=login_required\&error_description=Login+required\&state=f6f6399e-7ac8-4c33-a94b-926aa904a43a](https://jira.atlassian.com/browse/ID-7361?_ga=2.215454302.815277826.1585282648-641792936.1585282648&error=login_required&error_description=Login+required&state=f6f6399e-7ac8-4c33-a94b-926aa904a43a)

comments: author: dahaka68
body: [@Move Work Forward](/t5/user/viewprofilepage/user-id/655569) thank you for the suggestion!


Tags: azure
Confluence Okta SSO and Azure AD SSO plugin.
Asked by Yogeesh R:

Hello All,

I am looking to have SSO integration with Re:solution plugin in Confluence. [SAML Single Sign](http://SAML Single Sign ).

I would like to know what are the Pros and con's using Okta or Azure AD or ADFS.

if anyone has already done comparison or why you chose Okta or Azure AD, it would be helpful for me.


Answers:
author: Daniel Eads
body: Hi Yogeesh,

In terms of integration, the identity provider should work with the connector the same for any of the products you mentioned. On the backend, they all use SAML assertions to pass information to the re:solution plugin.

Firstly, I would consider ADFS if you're already working in an on-premise Active Directory environment. The ADFS setup can use your existing Domain Controller infrastructure to just run the ADFS / ADFS proxy model without too much fuss. You can of course add more servers dedicated to just ADFS, but it's entirely possible to just run the services on your existing servers. If your Confluence server and other services you want to connect with SSO are already behind a firewall and not accessible over the internet, ADFS probably makes the most sense.

If on the other hand, you have Cloud services that would benefit from SAML as well, then Okta and Azure AD are likely to be easier to set up. Here are some pro's that come to mind for each option:

**Okta**

* Nearly everyone supports it
* The product is very polished and it is well-documented
* It has lots of configuration options, but is still easy to set up

**Azure AD**

* Works well with Microsoft services without any configuration
* Low/no cost if you're a heavy Office 365 organization
* Less upkeep than ADFS because Microsoft handles the infrastructure

I found [this discussion weighing the pros and cons between Okta and Azure AD](https://www.reddit.com/r/sysadmin/comments/59bjb9/okta_vs_azure_ad/) as well that might be interesting to have a read through. In terms of integration with Atlassian apps / SAML for Confluence Server though, they're all pretty much equal. It's on the administration / cost side that you'll want to consider the differences between the offerings.

Cheers,  
Daniel


Tags: active-directory

confluence

okta