youngmon/atlassian-qna huggingface dataset:
Prompted to add new observers to a card - Can't they see all the cards on the board as observers?
Asked by Kaela Flores:

I want to make sure what happens when I add them to a card.  
Am I going to be billed for them as members?

Can they not see all the cards as observers?


Answers:
author: Vini
body: Hi Kat,

Observers can see all the cards on the board, not just the one they are added. The difference is that they can't add or edit anything.

Wether they are charged depends on how many boards they are a member of. If they belong to only one team board, they're free. If they are members of 2 or more, you will be billed for an extra member.

To know more about Multi-Board Guests, check this article: <https://help.trello.com/article/1123-multi-board-guests>

comments: author: Fausto Est?vez
body: Hi Vini. ... Do you know if ...  
Could I have a member on a # 1 board and then remove it ... to a new # 2 board and then remove it ... to enter a # 3 board? ... and do all this for free?
Red flag - "Couldn't connect with Trello. Changes may not be saved"
Asked by John B Stevens:

Using Chrome on Windows 10 I get this flag many times a day. Other programs I use regularly continue to respond normally without hesitation. My internet download speeds are usually 10-15 Mbps. I know that's slow for most - it's all that's available. for me. Sometimes I'll have delays up to a full minute in the Trello response.


Answers:
author: Ryan
body: Hi John,

It might be useful for our Support to troubleshoot this directly with you. Therefore, it would be great if you could send us a message to trello.com/contact and let us know which version of Chrome you are using.

Thanks!

Ryan
Is it possible to show start date to due date on the Calendar ?
Asked by Katie Leach:

Hi

<br />

We use the calendar view and this shows when all tasks across the board are **due**, but is there a way to show the tasks start date e.g. start on Monday, due on Friday - and also have this task appearing across the week in a block. This would allow us to see where people are spending time, identify pinch points, identify free time?

Not sure if I can use the Custom Field power-up for this, and if that in turn can sync to the calendar?

Thanks

Katie


Answers:
author: Ryan
body: Hi Katie,

Currently it isn't possible to add a start date to a card, but hopefully this is some functionality that we might be able to add in the future!

There might be some Power-ups that you could look into which help with this, so I'd recommend taking a look into these:

[TeamGantt](https://trello.com/power-ups/5970d4298c14fdf691c95a76)  
[BigPicture](https://trello.com/power-ups/5b30f2417825075d3e126cbb)  
[Planyway](https://trello.com/power-ups/58bd1f9aca72f48c8900574f)

Have a great week!

Ryan
Looking for a app
Asked by Ad:

Hello, I've recently discovered this app. It is something I can use in my business, only I'm missing few things. Is there an option to manage time of my co-workers? Can I somehow do a project report with financial results using Trello?

Looking forward for your reply.

Sincerely,

Ad


Answers:
author: Robin Warren _Blue Cat Reports_
body: Check out the Custom Fields power-up to allow you to add your own data to your Trello cards (ie for financial information) and also check out Blue Cat Reports (disclosure, my company built it) for reporting which can include those custom fields :) [Reports for Trello](https://trello.com/power-ups/5d9c90aa18965066fcd44730/blue-cat-reports)

Custom fields is a great power-up and I recommend it ot pretty much every new Trello user :)


author: Iain Dooley
body: [@Ad](/t5/user/viewprofilepage/user-id/4119211) the best time sheeting integration with Trello imho is TimeDoctor -- their desktop app is pretty bad but their mobile app is great, and other integrations go through powerups which mean you \*can't\* use them on mobile phones. For me, I'd rather have a "mobile first" integration that suffers on desktop than a slick desktop experience that doesn't work on mobile at all!

comments: author: milynnus
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) agree with your comment on "mobile first" ... I noticed that Butler card buttons do appear on mobile. My custom power up card buttons do not. Got to check on Butler board buttons.


Tags: app
Cardname in Slack message
Asked by Michael Mohme:

Hey Guys, I'm using Trello and Slack.

I use the trigger where I got a message everytime a card with a specific label ist moved to a list. Can I add the card name in this message?

For example: Card name "Task 1"

Slack/ Butler: Hurray "Task 1" is completed :)


Answers:
author: milynnus
body: [@Michael Mohme](/t5/user/viewprofilepage/user-id/4119062) have you tried using variables e.g. Hurray {cardname} is completed.

See <https://help.trello.com/article/1157-variables>

comments: author: Michael Mohme
body: Thanks, I mixed up the braces { } and the brackets \[ \]. -.- Now it's working. :)
Does board invitation link expire?
Asked by Tina Camacho:

I like to invite colleagues to one of my Trello boards as part of training content by using the invitation link feature. Sometimes, the link is broken at a later date or it doesn't work for my colleague in Europe even after I refresh the link. I am perplexed, does the invitation link expire after a certain period of time or am I missing something?


Answers:
author: Stephen Addis
body: I've just checked a long time ago invite from maybe 4 months or more that I know hasnt been accepted and its still live, says when user signs up they can view ... so link is still valid.


author: Stephen Addis
body: I've not found the board invites to expire ... might be good if they did, on the other hand do wish the idiots would accept them and come join the party ... theirs a reason they were sent.


author: milynnus
body: [@Tina Camacho](/t5/user/viewprofilepage/user-id/4119024) it appears it does and I changed by registration process to update the registration data to invite person to join a board.
Description Field doesn't update?
Asked by K May:

I changed the description on a card on my android Trello app. The changes show later in the same card on my Windows Trello app. All good right? BUT, when I click to EDIT the description in Windows again, the whole description changes back to an old version. It hasn't fully updated...???

If I close the edit, the correct description once again appears in the card, clear as day. But once again, as soon as I click to edit the description, it has the old info showing and hence I can't make valid edits.

Anyone?


Answers:
author: K May
body: I figured it out. I found I had unsaved edits on the PC version. This prevented it from updating.
License requirement for users who are members of different teams
Asked by Tim:

If two departments in the same organisation have created seperate business class teams using their own departmental credit cards to keep their respective license expenses seperate, can members be a part of both teams without paying the licence fee twice?


Answers:
author: Vini
body: Hi Tim,

Business Class is billed per team, so they would be charged twice in that scenario.

What many businesses do---and what we recommend---is to use a single team as your Business Class team and to associate all of your boards with that team. Then, using the Collections feature, organize your boards into various groups. The following articles should help with the transition:

* [Changing the team to which a board belongs](https://help.trello.com/article/752-changing-the-team-to-which-a-board-belongs)
* [Creating collections for Business Class teams](https://help.trello.com/article/1004-creating-collections-for-business-class-teams)

comments: author: Tim
body: Thanks Vini
How to give someone else Admin Rights to another board member
Asked by John Gabrielsen:

The current Admin of our group board is no longer active. How do I become the Admin to add/remove members for our board?


Answers:
author: Vini
body: Hi John,

If the board belongs to a team, the easiest way to take Admin control of it would be upgrading your team to [Business Class](https://trello.com/business-class "Business Class"), which would allow the Team Admin to take over any Team Boards.

If you want to try it first, you can start a free Trial of Business Class here: <https://trello.com/free-trial>

If the board is not on a team, or if you don't want to start a Business Class trial, you would need to work with your email service provider to recover access to your former colleague, or at least set a redirect on their email.

With that configured, you can reset their password, login with their accounts and add yourself or other users as Admins of that board.

comments: author: Stephen Addis
body: Get the upgrade during the free trial ... seize all the boards ... downgrade ... learn to set them up yourself before anyone else does.


author: Stephen Addis
body: You can add by invite folks, dont think you can eject them though unless your the owner (admin).  

If it was someobody in your company, tell IT you need to access their maibox, then send PW reset, go in, move everyting to assign to you.  

But, you can copy the complete board, in your space, just hit duplicate board ... change background colour so you know yoru in the NEW ... write new at start of board name, and continue with that one.  

Just abandon the old board., remove yourself from it, and tell others to same and go with new in your control.  

Duplicate works great, its identical, great for tempaltes or backup copies.
Junk card created when attaching Outlook file
Asked by Kerry McCutcheon:

When I drag an Outlook email into Trello to save as an attachment, an extra card is created titled **From Subject Received Size Categories**. I created a Butler task to automatically archive those junk cards, but have to manually delete them from the archive when we clean up a board before closing.

Why are these cards created? If I can't stop them, how can I permanently delete them via Butler?


Answers:
author: Vini
body: Hi Kerry,

I could reproduce this issue myself, would you mind sharing an example file with me so I can dig a bit deeper?

comments: author: Kerry McCutcheon
body: Thanks, Vini.

Here's an example.  
- I created 3 cards (Card 1a, Card 2a, Card 3a)  
- I drag an Outlook msg file to Card 1a from my desktop to attach it  
- It successfully attaches  
- But it also creates a 4th "junk" card that I don't need

![List View.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/113969iD2A27187B34D86F7/image-dimensions/287x316?v=v2 "List View.jpg") ![Destination Card.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/113970i551D9D7A02FF5D07/image-dimensions/467x298?v=v2 "Destination Card.jpg")![Junk card.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/113971iEC12D3567911319E/image-dimensions/409x237?v=v2 "Junk card.jpg")


author: Melissa Clinton
body: Is there a solution for this - I am a new TRELLO user and having the exact same issue


author: Nicho Cornish
body: The workaround is to create the card first and open the dialog. Then drag the attachment.

It's easy to replicate. Simply drag the email attachment directly onto the 'add a card' in the swimlane.


Tags: attachment

ms-outlook
Can I trigger a Butler rule when an item *with a due date* is added to a checklist?
Asked by Brian Adler:

++**Question**++

Can I trigger a Butler rule when a checklist item ++with a due date++ is added to a checklist and is there a variable that will allow me to use the due date in the rule actions?

++**Background**++

I have a board named "Companies and Contacts". The name of every card on the board is either a company name or a person's name.

I have a rule that automatically adds a checklist named "Next Actions" to every card when the card is added to the board.

On any given card, the "Next Actions" checklist shows the next several actions to be done related to that specific company or person. Many checklist items have due dates. I'm the only person accessing the board, so I don't bother assigning the checklist items to myself.

These are not subtasks, because the card names are not tasks, they're company names.

I have a separate board named "My Tasks" where I manage all of my tasks. It has lists named "To do today", "Done today", "Tickler" (for tasks with due dates), and "To be done" (for tasks without due dates)"

++**Here's what I'd like to automate:**++

++Trigger++ : When a checklist item ++with a due date++ is added to the "Next Actions" checklist in a card on the "Companies and Contacts" board,

++Actions++: I'm not sure of the exact actions, but here's what I'd like to end up with:

* A new card in the "Tickler" list on the "My Tasks" board. The name of the card is the text of the checklist item, the due date of the card is the due date of the checklist item, and the card has a link back to the original card on the "Companies and Contacts" board
* A link from the original checklist item to the new card that was created.

I'd also like to automate what happens when a checklist item ++without a due date++ is added to "Next Actions". That's largely the same, except the new card goes in the list "To be done" and has no due date.


Answers:
author: Cody C.
body: Not at the moment I'm afraid - you can trigger a Butler rule when a checklist item is added to a card with a due date, or when a checklist item is added to a card, but not exclusively when a checklist item with a due date is added to a card.

One workaround would be to use the "when an item starting with *xyz* is added to a checklist" trigger. Then, you could start your cards with a text-based tag - perhaps something like, "due:" or whatever tag would be easy to add to those time-based checklist items.

Advanced checklists are pretty great, so I can definitely understand wanting to use them with Butler. Hopefully it's something we'll be able to add down the road!


Tags: butler

checklist

due-date
How can I reopen a permanently deleted board (mistakenly deleted)
Asked by Hasan Basri CENK:

Hi;  

I mistakenly used permanently delete options. Are there any way to reopen that board?


Answers:
author: Stephen Addis
body: Nope ... afraid that ships gone.  

Bit like they final words you were going to tell granny on the next visit, but she died, its like that.  

Get into the habit of duplicating the board in your workspace, or in another you invite to the board, like backup@mycompany.com and use that ID just for this ... duplicate and rename wiht BAK 20201009-0024 to reflect the date/time of backup.  

Then, at least you have something.


author: Nic Brough -Adaptavist-
body: No, it is a permanent, hard delete. I am afraid there is nothing you can do.

It is mentioned near the bottom of <https://help.trello.com/article/801-deleting-a-board> but I think it should be far more strongly emphasised!


Tags: board

delete
A member of one of my boards cannot see/open any cards - how do I fix that for her?
Asked by kmayrides:

![Deirdre cards issue screenshot.png](/t5/image/serverpage/image-id/113538i7E0FC3A542E3ECD0/image-size/large?v=v2&px=999 "Deirdre cards issue screenshot.png")Looks like this to her when she's in the board. No one else in the class is having this issue to my knowledge.


Answers:
author: Iain Dooley
body: [@kmayrides](/t5/user/viewprofilepage/user-id/4118521) they need to click the little white "x" in the little green box at the top right to turn off filtering.

comments: author: kmayrides
body: THANK YOU! It worked for her:)
Ghantt/charting that will show Checklist item due dates?
Asked by Brad Barnette:

So I tried BigPicture but I can't get it to show the due dates assigned to the items on a checklist in a card. can someone recommend a power-up that does this or if there is a way to do it in BigPicture that I'm just missing?


Answers:
author: Mateusz So?owianiuk
body: Hi [@Brad Barnette](/t5/user/viewprofilepage/user-id/4118399) ,

Have you tried changing the View Perspective to Time Tracking? Doing so will display the Due Date column. Please refer to [this wiki page](https://wiki.softwareplant.com/display/DOCUMENTATION/BigPicture+Trello+-+Perspectives) for more details.

I hope that this helps.

Best regards,

Mateusz So?owianiuk


author: Scott Hassell
body: Have you tried going to BigPic, selecting the config and then adding the Due Date field to the view creator? ![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/113542iDF1CA5AD0C85B6DA/image-size/large?v=v2&px=999 "Capture.JPG")

comments: author: Brad Barnette
body: I dont see anything like that I'm on the free version of big picture
Hi, It seems as though i have lost the ability to enable MFA for our confluence users.
Asked by Misbahur Rahman:

Not sure if this is because of the 'Access' feature as I'm sure the previous admin did not have an Access subscription. Just wondering if I'll need to now pay for something that was otherwise previously free, correct me if I'm wrong?


Answers:
author: G subramanyam
body: Hi [@Misbahur Rahman](/t5/user/viewprofilepage/user-id/4605210) welcome to the Atlassian community.

For setting up an MFA I don't think you are required to purchase some access. Atlassian supports apps like Cisco Duo, Google authenticator to set up your 2 step authentication. You need to install the app(s) on your phone and then update your Atlassian settings to allow this MFA.

I'm sure you had already explored the topic before posting. If not, this is the ***[link](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/)***to be checked.


Tags: cloud

confluence-cloud
Can't publish overviewpage
Asked by Sandra Zingerle:

Hi to all of you,

I want to publish the overviewpage of a specific space, but it gives me always the error:

"This content cannot be accessed...  
Your session may have expired. Log back in or switch to another account to continue."

A colleague of mine also tried to publish the overviewpage but it gives us both the same errornotification. It worked on another space with the same content.

We would be very glad, if you could help us! :)  

Regards,

Sandra


Answers:
author: Stefan Tichelaar
body: Same issue her. How to resolve?


Tags: cloud

confluence-cloud

error

overview

page

publish
Page Title not in URL
Asked by richardofrugeley:

If a page title contains some characters, e.g. colon or parentheses, the URL changes from something understandable to the layman to something like "viewpage.action?pageId=" followed by a number. I was looking through the documentation to find a list of such characters - can you point me to such a list?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@richardofrugeley](/t5/user/viewprofilepage/user-id/629007) ,

please take a look here <https://jira.atlassian.com/browse/CONFSERVER-11285> to view list of these special characters.

*
  > Avoid using these special characters **+ % ? / \\ \& ;** in any **page title/name**
*
  > Avoid ending a page title/name with **any** special characters.

Hope this helps,

Fabio


author: Jorden Van Bogaert
body: Hi [@richardofrugeley](/t5/user/viewprofilepage/user-id/629007)

I don't think there's any documentation from Atlassian regarding a full list on which characters are impacted, but I'm pretty sure it's roughly the list mentioned [on this page](https://www.whatsmyip.org/html-characters/).

Basically any special characters which has a specific meaning in URLs will cause the URL to be changed to the mentioned format. Simply because the browser would otherwise start interpreting the URL differently and your path would break.

Hope this helps.  
Kind regards  
Jorden


Tags: confluence-server

server
Remove user who created items
Asked by Cris van den Dungen:

We are planning to remove a user who left the company, but he created a lot of items in our Conluence enviroment.

Can we just remove that user and all his work is still available, or do we need to rename his account?

Tried to find the answer, but could not find it.


Answers:
author: Kishan Sharma
body: Hi [@Cris van den Dungen](/t5/user/viewprofilepage/user-id/4869998)

Welcome to the Atlassian Community!  

If you delete the users account, any content they created will be maintained. If you're trying to reduce your license count, or only need to remove a someone's access to Confluence, you should disable their account instead. You can read more about this on [this link](https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html).

comments: author: Cris van den Dungen
body: Yes thank you for the quick reply. We will disable the account for now and remove it at a later date.


Tags: cloud

confluence-cloud
GUI errors on Safari (Mac)
Asked by Gus Hagelberg:

On Safari for Mac and iOS (two different Macs and on on iPhone) various elements on a wiki page on not appearing:  
- left navigation pane  
- page title  
- table of contents  
We recently updated to Confluence version 7.13.5


Answers:
author: Srinatha T
body: [@Gus Hagelberg](/t5/user/viewprofilepage/user-id/1127343) ,

In any case you can run confluence in safe and check if any app is causing the issue.

Below web page has the steps.

* [Disabling-and-enabling-apps](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html)

I hope above info helps. Have a good weekend.!

Thanks,

Srinath T


author: Srinatha T
body: Hi [@Gus Hagelberg](/t5/user/viewprofilepage/user-id/1127343) ,

Welcome to Atlassian community.

I have seen this issue with some safari browsers and most of the time its due to some macros. Does confluence work fine on other browsers ?

Thanks,

Srinath T


Tags: confluence-server

server
Alternative for Insights for Confluence
Asked by Piyush A _STR_:

Hi,

Do we have any alternative for Insights macro for Confluence, as this is available only for Server/DC but not for cloud. What are other alternatives for the same and does that require a change in the jira too?


Answers:
author: Fabian Lim
body: Hi [@Piyush A _STR_](/t5/user/viewprofilepage/user-id/4714586)

An alternative is using a third party app such as eazybi that allows you to create reports from insight and then add them as a macro in confluence.

You will have to purchase both jira and confluence plugins.

Link: <https://docs.eazybi.com/eazybi/data-import/data-from-jira-apps/insight-asset-management>

Regards


Tags: assets

cloud

confluence-cloud

insight

jira
Sorting tables
Asked by Michael Hamilton:

I created a table and am not able to sort in either view or edit mode. Most of the tables I created have the up and down arrows in the header but this one doesn't? I tried to add through filter table data but no luck.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Michael Hamilton](/t5/user/viewprofilepage/user-id/4869189) ,

You've also mentioned that you "tried to add through filter table data" - do you mean that you tried to add sorting using our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app and its [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro?

Do you have a header row for your table as [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) has mentioned before? The sorting works fine in our Cloud instance.


author: Fabio Racobaldo _Herzum_
body: Hi [@Michael Hamilton](/t5/user/viewprofilepage/user-id/4869189) ,

welcome to the Atlassian community!

Please verify that you selected "header row" otherwise up and down arrows will not appear

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/192302i4E76CC553A1BF289/image-size/large?v=v2&px=999 "Immagine.png")

Hope this helps,

Fabio


author: Carlos Garcia Navarro
body: Hi Michael,

Can you please attach a screenshot? Is it happening consistently (e.g. if you try to create a table in a different page or space, or using a different browser)? Tables should be sortable, I wonder if this is a bug.