Export to PDF - Images Missing
Asked by Short_Celeste:

In the process of exporting a Confluence page to a .PDF, we are losing the images and diagrams on the page. Gliphy, .PDF, .PNG, are the three file formats we currently are having issues with. We are using Confluence Cloud, the most updated version. TIA!


Answers:
author: Jack Brumley
body: Same here, absolutely infuriating. Need to send a document to management. Half the images missing with grey box and spinning circle. It's like the exporter hasn't finished loading all the images on the page before saving the file.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345933i2E37FEE419388FD2/image-size/large?v=v2&px=999 "image.png")


author: Thomas Rough _K15t_
body: Hi there,

Were you using the native Confluence PDF exporter or a exporter app from a vendor, such as Scroll PDF Exporter?

Potentially, the issue could be related to a known issue where a forward slash character **/**included in a Confluence page title prevents the images from being exported.

This is an older issue which Atlassian's are tracking here: <https://ecosystem.atlassian.net/browse/CE-735>  

If this is not the case, do you receive anything in place of the images in the generated export (eg. an empty box)? Also are the images which you are attempting to export attached directly to the page?

Thanks, Thomas (K15t)

comments: author: Short_Celeste
body: Hi Thomas,

We are using Confluence's native exporter. There is not forward slash included in the title of the page. There are no image placeholders (empty boxes) when exporting, only blank space.


author: James Smith
body: i am having the same issue, was this ever resolved?


author: henrulin
body: Also having issue. I'm on cloud hosted Confluence using native PDF export. The full diagram does not get exported, diagram was missing text labels.


author: D?vid V?rszegi
body: Same issue here.


author: Ron Yates
body: Is there still no resolution to this?


author: Daniel Schealler
body: Just noticed we have this too.


author: Ron Yates
body: So my issue ended up being that my images were linked via URL (made documentation using Tango). If I copy and paste the image into the page, it now exports since it has the image itself. Seems like it doesn't download it via URL to put it in the PDF.


author: FMS
body: same issue no images on exported spaces


author: Yannick Hoffmann
body: Please fix this. We have the same issue


author: Ron Yates
body: Hi Yannick - are your pictures inserted via URL, or are the pictures themselves uploaded to atlassian?


author: Yannick Hoffmann
body: ![Screenshot from 2022-09-01 17-11-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/213946i61F6967EB58FA8DE/image-size/large?v=v2&px=999 "Screenshot from 2022-09-01 17-11-06.png") Trying to upload it on confluence as a title picture


author: Fedor de Veth
body: Same issue, no images on export pdf. Please fix it; this bug has always been there!


author: douglapsley
body: Same issue here. Using Confluence for documentation and I regularly need to send PDF versions to clients, but the images don't display in the generated PDFs, which means that I cannot do that. I just get the spinner on a grey background.


Tags: cloud

confluence-cloud

export

image

pdf