youngmon/atlassian-qna huggingface dataset:
Is the cloud migration mandatoy?
Asked by Mayank Srivastava:

We are using the free tier of "Confluence", "Jira" and "BitBucket".

Two years back, we migrated Atlassian from our local server to the Atlassian website.

----------------------------------------

--\> Do we need to migrate our data?

--\> Is it free of cost?

I clicked free migration tool and it says "You don't appear to have any eligible products."

--\> Can I get direct support from Atlassian?


Answers:
author: Theodora Boudale
body: Hi Mayank and welcome to the community!
> --\> Do we need to migrate our data?

I'm a bit confused by your question. If you already moved from your local server to Cloud two years ago, then what data are you looking to migrate?

Do you have another Jira, Confluence, or Bitbucket Server instance on your local servers?

The move to Cloud is not mandatory, but it is recommended because we will no longer provide technical support, security updates, and bug fixes for vulnerabilities on the Server products and apps. Apart from migrating to Cloud, another option would be to upgrade to Data Center if you need to host data on your own servers:

* <https://www.atlassian.com/migration/plan/upgrade-to-data-center-guide#assess>

We have apps for migrating from Server to Cloud and they are free of charge. Specifically, the apps Bitbucket Cloud Migration Assistant, Confluence Cloud Migration Assistant, and Jira Cloud Migration Assistant:

* <https://marketplace.atlassian.com/search?query=migration%20assistant>

> I clicked free migration tool and it says "You don't appear to have any eligible products."

Where exactly did you click? Which page were you on?
> --\> Can I get direct support from Atlassian?

Support with the migration by Atlassian is provided to customers who migrate to paid plans. If you intend to use the Free plan, you are entitled to community support only.

However, as I said in the beginning, if you are already using the Cloud version of our products and you are not using a Jira, Confluence, or Bitbucket Server instance on your own servers, then you don't need to migrate anything.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Can I load files individually in commit view?
Asked by stephenrhea:

In Bitbucket Cloud, Is there a way to load files individually when viewing a commit like we can in pull request view? In a commit where there are multiple files, it'd be helpful to only view one file at a time.

The Settings UI doesn't have the option, but is there a way to turn that on? If not, how do I make a suggestion to the BB Cloud team? I tried creating a ticket directly, but don't have permissions.![bb cloud view files.png](https://community.atlassian.com/t5/image/serverpage/image-id/298772i164C07BCE86DBAB7/image-size/large?v=v2&px=999 "bb cloud view files.png")


Answers:
author: Theodora Boudale
body: Hi [@stephenrhea](/t5/user/viewprofilepage/user-id/5397315) and welcome to the community!

I'm afraid that it is not possible to load files individually in a commit's diff view. I went ahead and created a feature request in our issue tracker:

* <https://jira.atlassian.com/browse/BCLOUD-23046>

I would suggest adding your vote to that feature request (by selecting the **Vote for this issue** link) as the number of votes helps the development team and product managers better understand the demand for features. You are more than welcome to leave feedback, and you can also add yourself as a watcher (by selecting the **Start watching this issue** link) if you'd like to get notified via email on updates.

Implementation of new features is done as per our policy [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) and any updates will be posted in the feature request.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Force Project Mappings
Asked by Tom Towkach:

The "Force Project Mappings" checkbox has vanished in later versions of the FishEye pluign starting from version 2.9. Kudos. But I'm having trouble explaining this to my client who is using the older version and to make sure I'm not giving misinformation...this a CRUCIBLE featuere in the FishEye pluign? It's a checkbox for older versions of JIRA FISHEYE PLUGIN and it is used so that if there's only 1 Crucible preject the user isn't asked which Crucible project to create the review for?

See:

<https://jira.atlassian.com/browse/CRUC-209>

[https://jira.atlassian.com/browse/FE-4487](https://jira.atlassian.com/browse/FE-4487 "https://jira.atlassian.com/browse/FE-4487")

Or is it to address:

<https://jira.atlassian.com/browse/FE-4497>

Or A combo of both?

I searched answers and found: [https://answers.atlassian.com/questions/76755/project-activity-streams-shows-another-projects-fisheye-changes](/questions/76755/project-activity-streams-shows-another-projects-fisheye-changes) but,it's not really answered.


Answers:
author: Tom Towkach
body: It's a Crucible setting. If you turn it on and have 1 project will not get the drop down menu to select the project you want to create the curcible review for in the Source Tab of JiRA.


Tags: fisheye-crucible-administration
Cannot add some users as reviewer in Crucible
Asked by Meinhard Gredig:

I am not able to add two specific crucible users as reviewer ion Crucible. They will not be suggested and not be added to the list of reviewers when the "Enter user name" field is empty. Although I can type their name and add them on the "edit review details" dialog. But when I confirm the dialog these users were not added as reviewers.   
The users all have the same JIRA and Confluence user group assigned. There aren't any error messages or warnings. At least one of them can create reviews and the other can also join a review himself. What could be the reason I cannot add them as reviewers?


Answers:
author: Catalin Ciurea
body: Same happened to me apparently the user was not in the 'Allowed review participants' In the Projects -\> \<project\> -\> Crucible Settings -\> Allowed review participants section.

comments: author: Matt Farnsworth
body: This was my solution as well. The user was showing as an Active Crucible user, but since other review participants had already been defined for the project, the user had to be added to that list.


author: Felipe Kraemer
body: Hello Meinhard,

It could be that these users are not marked as active Crucible users.

Can you please go to 'Administration' \> 'User Settings' \> 'Users', click on the 'Edit' action next to one of these two users, and check if the 'Active Crucible user' setting is marked?

comments: author: Ian Atkinson
body: I have the exact same problem as Meinhard. My users are active crucible users. I tried deactiving crucible for them and reactivating with no change. I still cannot add many specific users to reviews.

In the edit details view when I type in the reviewer's ID they appear and I can choose them. After closing the dialog and repeating they have (reviewer) next totheir name when I try to add again. Repeating multiple times will give them the text (reviewer\|reviewer\|reviewer\|...) but never actually show them as added. Refreshing the page resets this text.


author: Daniel Pieper
body: Have the same issue. What a poor piece of software!


author: matthew.herron
body: I also have this issue.


author: Wendy Thomas
body: Is there a resolution for this , I have the same issue - and yes the user is active.
FishEye failed user authentication
Asked by Svein Seldal:

We are currently evaluating FishEye and Jira. I'm having problems getting users (including myself) to log in.

In Jira, the users are setup with AD LDAP authentication and it works fine. In FishEye I've setup JIRA/Crowd authentication (whatever that is) against JIRA, and enabled auto-add users and SSO.

However, when I do try to log on to Fisheye, I get a very verbose errorlog from FishEye, "Problem communicating with Crowd" and "Caused by: com.atlassian.crowd.exception.OperationFailedException: Internal error from Crowd server: null"

I'm running fecru-3.1.3 and jira 6.0.7. I see the repos and commits from FishEye in Jira. Syncing users seems to work as expected


Answers:
author: Nick
body: Try and disable SSO in the JIRA/Crowd Authentication settings you are using and also ensure you have selected the JIRA integration checkbox, and not just the Crowd.

(If you selected Integrate with JIRA, then you should not be able to enable SSO).

comments: author: Svein Seldal
body: Changing the auth to Jira, it now works.

However our users are now required to log into FishEye when accessing repos. Can I have both? Jira auth with SSO?


author: Nick
body: JIRA Auth does not support SSO.


Tags: fisheye-crucible-administration
Logout action in Fisheye and Crowd must redirect to User defined URL
Asked by Karthikraj Sriram:

In Fisheye and Crowd , when user Logs out , the action should be redirected to a different URL instead of the default page. Custom SSO deauthenticates the user.   

There were solutions in JIRA (using seraph-config.xml) and Confluence (using xworl.xml) to redirect the login and logout urls.  

Does Fisheye and Crowd have an option for this


Answers:
author: lpater
body: Hi karthik,

you should be able to use the FishEye JSP source to modify the logout.jsp or masthead.tag page to include the desired redirect.


author: Karthikraj Sriram
body: I had downloaded the source file and made changes to masthead.tag, works fine

Thanks


author: Karthikraj Sriram
body: Thanks, I'll check it out


author: lpater
body: See here for information about customizing FishEye jsp pages: https://confluence.atlassian.com/display/FISHEYE/Customising+FishEye's+look+and+feel

If you have a commercial license, you'll find the JSP source download link on <https://my.atlassian.com/product> using the 'Download source' link


author: Karthikraj Sriram
body: Yes, I tried doing that, I was able to get crowd's logout working by modifying the default.jsp file but In fisheye most of the source files are binary files. so the only way is to download the source code of fisheye , make the modification and complile it


Tags: crowd

crowd-administration

fisheye-crucible-administration
Synching local Fisheye/Crucible instance to Atlassian hostest instance
Asked by Henry Widman:

Until the cutoff happens I would like to install Fisheye/Crucible locally and keep the repository in synch with the Atlassian hosted instance, something like what is done via svnsynch for Subversion. Is there such a synching process for Fisheye/Crucible? I haven't seen anything mentioned in the Fisheye or Crucible documentation links.

Thanks,

Henry


Answers:
author: Henry Widman
body: Well, I think I'll just keep things simple and wait for the switchover and at that point I will copy down a fresh backup and do a restore of that backup instead of loading the data now and dealing with a synch between the two instances. Since the switchover will take place soon I might as well just wait.


author: J. Caldwell
body: If you are talking about how to sync the local install with your hosted Fisheye/Crucible, there isn't currently a way to do that where you don't have access to the system at the command line for both instances.  

The question is, what is your local instance polling? If nothing else, you should be able to start your polling now if it is publicatlly avaliable.
Can I create a review coverage report targeting a single Mercurial/Git branch
Asked by Serge Prud'homme:

I would like to see if all the commits made on a certain Mercurial/Git branch have a corresponding code review and if the reviews were all completed.

Is this possible? I see in the "Repositories" section there is a "Reports" that seems to show everything in the repository. And although I can select a branch in the "Commit Graph" tab. I don't see how to do that in the "Reports" tab.

thanks


Answers:
author: Jeff Thomas
body: Serge: I was able to find the [Flyover Reports](https://marketplace.atlassian.com/plugins/biz.deref.flyover.flyoverForCrucible) plugin that might do what you need. It is a paid plugin.

A [previous answer](/questions/121335/review-coverage-of-a-single-branch) suggestions that you're able to do this with Fisheye and selecting the branch you want, but I am not able to get it to work with our Git repositories.
Fisheye support for SVN 1.8
Asked by Moh Yassine:

Hi guys,

Does anyone know when will Fisheye start supporting the new SVN 1.8? As far as I know, the latest Fishey 3.1 only supports up to 1.7

If the next release will be supporting SVN 1.8, any estimate on the date of releasing the new Fisheye?


Answers:
author: CelsoA
body: Hi there,

There is a improvement request related to it:

<https://jira.atlassian.com/browse/FE-4709>

For more information on how Atlassian implements new features and improvements please see the following document:

<http://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy>

Regards,

Celso Yoshioka

Atlassian Support


author: Nick
body: FishEye 3.3 has just been released which adds official support now for SVN 1.8.

comments: author: Ludger Peters
body: Fisheye 3.3 does not support Internet explorer so i cant move over to it since lots of our users(why i dont know) use Internet explorer. So for now i have to keep it going this way.


author: lpater
body: Hi Ludger. While IE8 is not officially supported anymore, we won't go out of our way to break compatibility - we currently aren't aware of any problems with using it with ie8. Please also see <https://answers.atlassian.com/questions/262098/internet-explorer-8-with-fisheye-3-3?page=1>


author: Moh Yassine
body: Thanks Nick for the update.


author: Ludger Peters
body: I currently run a SVN server on 1.8 and clients from any version. However the clients access the server using HTTPS so does fisheye. I have some repos with 26000 commits so indexing these is quite intense cause i have to force fisheye to connect to my https svn server and not read it directly from file.


author: Norman Abramovitz
body: The atlassian products use client side api's, so client side 1.7 apis are compatible with server side 1.8 based upon the SVN compatibility charts.


author: Nick
body: Hi - we are unable to say exactly when FishEye will fully support svn 1.8, however are hoping by the end of this calendar year.

That said, there are currently no known issues with pointing FishEye/Crucible at a SVN 1.8 server/repository.


author: Technical Services
body: Hello,

We are considering implementation of Jira, FishEye and possibly Crucible.

However there's a need for svn 1.8 support. This will affect our decision for a purchase. Is there a deadline at Atlassian on when svn 1.8 will be supported with the products above?

I understand the new features policy but i'm also on a deadline here and it's been some time sicne svn 1.8 has been released. So any indication on when 1.8 will be supported would help.

Thanks!


Tags: fisheye-crucible-administration

svn
Fisheye indexing error : com.cenqua.fisheye.rep.DbException: java.io.IOException: Cannot overwrite
Asked by FrankV:

Hello,

I'm attempting to index our SVN trunk for the first time and get the following error:

Repository paused due to error com.cenqua.fisheye.rep.RepositoryClientException: com.cenqua.fisheye.rep.DbException: java.io.IOException: Cannot overwrite: C:\\Users\\PEservice\\Documents\\FishEyeInstance\\cache\\globalfe\\idx0\\_2d9.tis com.cenqua.fisheye.rep.DbException: java.io.IOException: Cannot overwrite: C:\\Users\\PEservice\\Documents\\FishEyeInstance\\cache\\globalfe\\idx0\\_2d9.tis java.io.IOException: Cannot overwrite: C:\\Users\\PEservice\\Documents\\FishEyeInstance\\cache\\globalfe\\idx0\\_2d9.tis

This occurs after Fisheye is attempting to index SVN for the first time. It take a couple of hours to reach this point. It seemed to get better (i.e. would index for a longer period) by reducing the value in "Throttle Connections / s".

Any suggestions?

Thanks.


Answers:
author: EddieW
body: The throttel connections is likely just slowing down the time it takes to get to the conflicting changeset.

Try this,

* Shutdown fisheye and clear the cache (you can move to a backup directory instead of deleting).
* Restart fisheye.

<https://confluence.atlassian.com/display/FISHKB/Cache+Errors+After+Upgrading+FishEye>


Tags: fisheye-crucible-administration
How to hide Create Review button
Asked by christine xu:

Hello,

I am looking to get rid of the "+Create Review" button at the top right in the Crucible screen so that it will force developers to start a review based on a JIRA issue. How would I go about getting rid or hiding that button?

Thank You


Answers:
author: lpater
body: Hi Christine,

while hiding the 'create review' button is not a function of the product itself, you can use the Crucible JSP Source to customize the product header, and hide the button.

Please have a look at https://confluence.atlassian.com/display/FISHEYE/Customising+FishEye's+look+and+feel for details on customizing the look and feel of FishEye/Crucible

comments: author: christine xu
body: Thank you very much Lukasz


Tags: fisheye-crucible-administration
JDK 1.7 x86 (32 bit not available) Installed, Still Receiving Error
Asked by Christopher Cannata:

Fisheye started.  
STATUS \| wrapper \| 2013/09/18 01:01:41 \| Starting the Fisheye service...  
STATUS \| wrapper \| 2013/09/18 01:01:41 \| --\> Wrapper Started as Service  
STATUS \| wrapper \| 2013/09/18 01:01:42 \| Launching a JVM...  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| java version "1.7.0_40"  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| Java(TM) SE Runtime Environment (build 1.7.0_40-b43)  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| Java HotSpot(TM) Server VM (build 24.0-b56, mixed mode)  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \|   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| JDK 1.5 detected, registering Java Service Wrapper MBean  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| WrapperStartStopApp: Unable to locate the class com.cenqua.fisheye.FishEyeCtl: java.lang.ClassNotFoundException: com.cenqua.fisheye.FishEyeCtl  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \|   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| WrapperStartStopApp Usage:  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| java org.tanukisoftware.wrapper.WrapperStartStopApp {start_class} {start_arg_count} \[start_arguments\] {stop_class} {stop_wait} {stop_arg_count} \[stop_arguments\]  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \|   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| Where:  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| start_class: The fully qualified class name to run to start the   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| application.  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| start_arg_count: The number of arguments to be passed to the start class's   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| main method.  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| stop_class: The fully qualified class name to run to stop the   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| application.  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| stop_wait: When stopping, should the Wrapper wait for all threads to   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| complete before exiting (true/false).  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| stop_arg_count: The number of arguments to be passed to the stop class's   
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| main method.  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| app_parameters: The parameters that would normally be passed to the  
INFO \| jvm 1 \| 2013/09/18 01:01:42 \| application.  
STATUS \| wrapper \| 2013/09/18 01:01:43 \| \<-- Wrapper Stopped


Answers:
author: AafrinA
body: Hi Chris,  

Based on the error log above, the JDK version detected is 1.5. Please ensure that the environment variable is properly set to point to the latest JDK version if the environment variable is used to define the JDK version for fisheye.   

If you have defined the JDK path in the fisheye configuration, then update the path to point to the latest installed JDK.


Tags: fisheye-crucible-administration
How to disable access to SVN in OnDemand
Asked by pboiscla:

There was a very recent update that seems to have either moved or removed the ability to disable SVN access to existing repositories as we are migrating to Bitbucket.

Any option or idea how we can still allow read access but prevent accidental commits to SVN?


Answers:
author: Bruna Griebeler
body: Yes, you can simply remove the "commit" permission directly on https://\<instance_URL\>/secure/RepositoryProjectList.jspa. Note that this setting have to be made on each project.

Hope it helps!


Tags: moderators
Connecting Crucible to Jira for User Management
Asked by Christopher Cannata:

Hello All,

I have setup a Crucible application in the Jira User Server, but I get an error when I go into Crucible to Security Setting -\> Authentication and setup the details as specified here: <https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management>

I get a "Problem communicating with Jira: Forbidden (403) Encountered a 403 - forbidden error while loading this page. JIRA home"


Answers:
author: Christopher Cannata
body: I was able to find the answer on this, thanks for the suggestions for debugging.

comments: author: Andrey Petrov
body: I've got the same problem. Please tell how you resolved it? Thank you


author: Tiago Comasseto
body: Hi Christopher,

This error usually occurs when the IP of Crucible server is not listed at the IP addresses list of the application allowed to [connect to JIRA for User Management](https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management).

Note that in case there's any proxy/firewall between the applications, the IP address of these applications should also be listed there.

I hope it helps.

Cheers


author: Christopher Cannata
body: I checked both of these, neither suggestion worked. Any other possible ideas?

comments: author: Nick
body: Hi Christopher,

I suggest enabling DEBUG logging with WIRE LEVEL logging enabled, then reproducing this problem, and then creating a support request. The support request can be raised via the Support Tools menu in the Admin section of FishEye.

Cheers,

Nick


author: Nick
body: HI Christopher,

Please double check that the Application name and Password you entered are in fact correct.


Tags: fisheye-crucible-administration
Why is Fisheye indexing information before set revision that has been excluded?
Asked by M. Stewart:

We set up a Subversion repository in Fisheye and excluded a directory called "!deprecated". Then we set the initial import revision to be 12696. Many folders and files were copied into "!deprecated" in revisions BEFORE 12565, but on the initial import Fisheye wants to index all of these old files and folders in their former locations, even though they were moved before the set revision. Why? This is causing our index to take an unreasonable amount of time - now going on 5 days. It's reading that it's creating changest 12695, which I guess it has to do before it can start indexing at 12696, but why is it including folders and files that were moved into an excluded location before 12696? If it didn't do this, the index would've been done days ago.


Answers:
author: Nick
body: In the Admin section, what "Initial Import" option have you got set?

Admin --\> Repositories --\> \<repo\> --\> SCM Details --\> Initial Import

Ensure that you have "Do not import" set.

comments: author: M. Stewart
body: I did have it set to "Do not import". That's one of the reasons it's concerning me.


author: M. Stewart
body: I meant to say BEFORE 12696 - don't know why I said 12565.