youngmon/atlassian-qna huggingface dataset:
Problems with Chrome while closing tickets,
Asked by Carlos Ramirez:

Hi Team.

I am having problems since 2 days for closing tickets with crhome. When i used edge everything is ok.

The errors is that the windows for closing tikcets is not visible. This erros seems like if Chorme is blocking the window.

I just check the config of Chrome and everything is OK

![Captura de pantalla 2024-02-16 180540.png](https://community.atlassian.com/t5/image/serverpage/image-id/307012i622D1938CEFBE12B/image-size/large?v=v2&px=999 "Captura de pantalla 2024-02-16 180540.png")Thank you


Answers:
author: Carlos Ramirez
body: In som cases, I update Chrome and in othres I uninstall and re-install Chrome


author: John Funk
body: Hi Carlos,

Try it with Incognito mode. If it works, then try disabling extensions one at a time and try after each one to see if it works. A lot of times it's an extension and not chrome itself.

comments: author: Carlos Ramirez
body: I will try it.

Thank you


author: Trudy Claspill
body: Hello [@Carlos Ramirez](/t5/user/viewprofilepage/user-id/3864232)

Have you tried a Chrome Incognito window?

Have you confirmed that pop ups are not blocked?

comments: author: Carlos Ramirez
body: Hi Trudy

I will try it.

Thank you


Tags: cloud

jira-work-management-cloud
Automation Not triggering for field copy
Asked by Greg Malmberg:

I have an automation in place where setting two fields (reach/impact) set the priority of the ticket.   

The second automation is in place to copy the priority of the parent to the children.

This works when manually updating the priority field on the parent but when I edit the reach/impact fields \> that updates the parent priority \> but the child isn't updating.

Clean way of trying to say this - automation triggered from an automation isnt' working?


Answers:
author: Greg Malmberg
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306900iEF40A518F6D3476C/image-size/large?v=v2&px=999 "image.png")


author: Mikael Sandberg
body: On the second automation, make sure that you have enabled allow other rules actions to trigger this rule under rule details

![Screenshot 2024-02-16 at 8.09.23?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306901iB3DD8109882B5615/image-size/large?v=v2&px=999 "Screenshot 2024-02-16 at 8.09.23?AM.png")

comments: author: Greg Malmberg
body: Staring me right in the face. Thank you.


Tags: cloud

jira-work-management-cloud
Can you compare today to a specific date
Asked by Tom Scoggin:

I'm trying to filter issues with this.

LOGIC: If today's date is between Feb. 8 and Feb. 21 show me my issues in sprint 5325

Assignee = currentUser() AND startOfDay() \>= '2024/02/08' AND startOfDay() \<= '2024/02/21' AND Sprint = 5325 AND Status not in (Closed, Done, Cancelled, Canceled)


Answers:
author: Wladimir Walter Quiroz Galeas
body: Hello, I want to understand what is the use case. What do you want to accomplish?

comments: author: Tom Scoggin
body: I have a dashboard that shows assigned work for the next sprint. So I'm trying to show assigned work for the next sprint. If today falls within sprint 1 then show work assigned to the next sprint. Sprint 5235 is the next sprint.


author: Wladimir Walter Quiroz Galeas
body: OK. there are different ways to do that:

1.- By using a two-dimensional Filter Gadget

![1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/306925i6ECC9B923B46E299/image-size/large?v=v2&px=999 "1.JPG")

2.- If you have Jira Plans. You can create a "Team View" and then you can see all the tickets for each one of the sprints like this:

![3.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/306924i7BAD4B693060DF47/image-size/large?v=v2&px=999 "3.JPG")

I hope it works for you


author: Tom Scoggin
body: I will take a look and see if it will work.


Tags: date-time
Filter on custom field
Asked by Beyer Gertrud:

Dear Community,

I would like to ask about filtering. I would like to see in a filter those issues, where one of my custom field was modified in the last x day/month or since xy.

Will You help me please, how to solve it?

Thank You very much!

Gerti


Answers:
author: Tansu Akdeniz
body: Hi [@Beyer Gertrud](/t5/user/viewprofilepage/user-id/5348386)

There is [changed](https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#Advancedsearchingoperatorsreference-CHANGEDCHANGED) operator but it doesn't work with custom fields.

Maybe you can use automation feature. When specific field value changes, send e-mail or do any action?

comments: author: Beyer Gertrud
body: Thank You [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) for Your very quick answer!

If we find a system field to use, (it is the Fix/Version)can You help me to define a filter which show me all those issues, where this field modified in the last x day/month or since xy?

Thank You very much!

Gerti


author: Yuliia_Borivets__SaaSJet_
body: Hi [@Beyer Gertrud](/t5/user/viewprofilepage/user-id/5348386)

For the Fix version, you can try something like the following JQL:

**fixVersion CHANGED AFTER -10d**

I have just published an article on this topic: [How to get history for the specific issue field in Jira](https://community.atlassian.com/t5/App-Central/How-to-get-history-for-the-specific-issue-field-in-Jira/ba-p/2611461)

For the custom or other standard fields' updates (not supported by JQL), you can try [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Filter-on-custom-field_20240216). It allows you to see changes for any issue field. For example, due date history:![jira due date history.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/306974i80AA37B1B731C0AD/image-size/large?v=v2&px=999 "jira due date history.jpg")


author: Avinash Bhagawati _Appfire_
body: Hi [@Beyer Gertrud](/t5/user/viewprofilepage/user-id/5348386) Good day!

Please note that you will not be able filter issues based on custom field change. There is a request with Atlassian backlog for same.

<https://jira.atlassian.com/browse/JRACLOUD-27641>

A possible workaround is to have a new automation rule based on a field change trigger and update another custom field. This field can used for filtering.

I hope this helps you!

Thanks,  
Avinash


Tags: cloud

jira-work-management-cloud
Add Several assignees in a task so they can receive updates for a case
Asked by Teresa Ruiz-Rico G?mez:

As I can only add 1 person assigned to a task, bug or any issue type. How can I trigger an automatic rule for sending updates of the case to additional assignees?

In my case I create a field in the defintion of the issue types that is named "Additional Assignee", I would like to create a rule that if some people appear as additional assignee, they receive the same notifications as they were the "assignee".


Answers:
author: Hariharan Iyer
body: Hi [@Teresa Ruiz-Rico G?mez](/t5/user/viewprofilepage/user-id/5332684) ,

You can add them as watchers to the ticket using the "Manage Watchers" action.


author: Rilwan Ahmed
body: Hi [@Teresa Ruiz-Rico G?mez](/t5/user/viewprofilepage/user-id/5332684) ,

Welcome to the community !!

you need to update notification scheme and add the user field to the required actions. i.e.

Go to project settings --\> Notifications --\> Actions --\> Edit Notification.  
For required notification type (Example: Issue created etc.) --\> Add --\>User custom field --\> Select your field and save the scheme.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306875i2B1BEFCF5A38DBBD/image-dimensions/318x233?v=v2 "image.png")


Tags: cloud

jira-work-management-cloud
Changing Issue type hierarchy in JWM
Asked by Lizbeth Ferrusca:

Hi Everyone. I am struggling to add "Child issue" tasks to my Epics. It does not recognize "task" tickets as child issues to Epics. When I select to add a parent to the task, it only pulls up "Project" level tickets. How can I change the hierarchy in the settings?

![Task Issue types.PNG](/t5/image/serverpage/image-id/306695iDC22963E641067A6/image-size/large?v=v2&px=999 "Task Issue types.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

JWM does not really have much of a hierarchy, it's not really intended to be a scaled multi-project development system (which is where Epics come from in Jira Software). JWM is more like the original Jira, which was built as a simple issue tracker, and only needed the base-level issues and fragments of them (sub-tasks). But JWM does do some cross-project stuff.

In your screenshot, you have Epic defined as a base-level issue, and project as the level above base-level, so no, you can't make your tasks part of an Epic - your config has them at the same level. You'll need to rearrange your levels to promote Epics to the next level up.


Tags: cloud

issue-type

jira-work-management-cloud
Jira Work Management Storage
Asked by Bagus P_ Santosa:

Hi, everyone.  
New user here.  

As far as I am aware, there are 3 (three) jiras product, namely:  
1. Jira Software  
2. Jira Work Management  
3. Confluence  
![Cuplikan layar 2024-02-15 145612.png](https://community.atlassian.com/t5/image/serverpage/image-id/306534i492A5D12FD36C63F/image-size/large?v=v2&px=999 "Cuplikan layar 2024-02-15 145612.png")

My organization is about to use the "Jira Work Management", however, I couldn't find the storage tracking for Jira Work Management. The only explanation I could find in the internet led to this site that only show the storage status for "Jira Software" and "Confluence".  
![Cuplikan layar 2024-02-15 145928.png](https://community.atlassian.com/t5/image/serverpage/image-id/306535i8A82FB66E42412AE/image-size/large?v=v2&px=999 "Cuplikan layar 2024-02-15 145928.png")  

Does anyone know on this matter? Thanks a lot for the help!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The four Jira products all run on the Jira platform, and their data is not separated out. If you're working with any one of Jira Software, Service Management, Work Management, or Product Discovery, in one site, then they're all running in the same place.

The Jira Software storage report you've got there is reporting on the total usage of all your Jira applications!


author: John Funk
body: Hi Bagus - Welcome to the Atlassian Community!

I am pretty sure it would be the same as/would be included under Jira Software.
???????????????????
Asked by kyoko Akiyama:

?????????????????????????????????????????????????

??  
??????????????????????????????  
???????????????10????A???30  
???????????????A???? B???50  
??????  
???????????????20  
???????????????A?  
??????  
???????????????50  
???????????????B?

?????????????????????????????????????????????????  
???????????????????????????????????????????????????????????????????????????????????  
??????????????????????????????????????????????????????????????????????????????????

?????????????Jira Work Management?????????  
???????????????


Answers:
author: M.Shimizu
body: > ??????????????????????????????????????????????????????????????????????????????????

????????????????Jira?????????????????????????????????  
??????????????????????  
?????????????????????????????????????????????????????????\[????????\]?????????????????

??????????????????????????????????????????????????????????????????????????????????????????

[Search for apps \| Atlassian Marketplace](https://marketplace.atlassian.com/search?query=jira%20dashboards%20sum)

???????????????????????

comments: author: kyoko Akiyama
body: ??????????????

??????????????????????????????????????????????????????????\[????????\]?????????????????

??????????????????

?????????????????????????
??????????????????????????
Asked by edwin:

???????????????????????????

When creating a work order, is there no way to create a default display using "self-editing fields"?

![Screenshot_1.png](/t5/image/serverpage/image-id/306496iED074EB60AC91F31/image-size/large?v=v2&px=999 "Screenshot_1.png")

?????????????????????????

??????????

Do I need to re-select the display fields every time I create a work order? This is very troublesome

Is there any way to preset it?

![Screenshot_2.png](/t5/image/serverpage/image-id/306497i65AA1649A0EE4447/image-size/large?v=v2&px=999 "Screenshot_2.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please make sure all fields are present in "Create issue" screen and then selecting once should be enough for new issue creation (with required fields).


Tags: cloud

jira-work-management-cloud
How to filter on status but keep the parent - child view
Asked by ACN Helpdesk:

Hi, I'm working with a project where a lot of tasks should be done for different officis.

In list view, I would like to filter on status To Do and In Progress, but when I do this, the hierarchy view of the issues gets removed.

How can I keep this overview? Or is there a better way to handle this kind of overview?

Before filter:

![2024-02-15_08h55_33.png](/t5/image/serverpage/image-id/306531i1B71AC72CF6A9ECF/image-size/large?v=v2&px=999 "2024-02-15_08h55_33.png")

After filter on status:

![2024-02-15_08h57_02.png](/t5/image/serverpage/image-id/306533i6644A9E0223ED002/image-size/large?v=v2&px=999 "2024-02-15_08h57_02.png")

Thanks!


Answers:
author: Eric Zheng
body: Hey there! I'm Eric, Product Manager on the Jira Work Management team. As you've observed, the hierarchy view is not preserved when filters are applied today. But I'd love to learn more about your specific needs an dhow you envision this working with your projects.   

Please let me know if you'd be willing to share more about your experience and needs. You're free to set up some time with me for a call via my [Calendly](https://calendly.com/ezheng-atlassian/customer-chat).

<br />

Your insights would be invaluable in guiding our improvements to help you and your team do your best work.  

comments: author: julien
body: Would be very valuable feature especially in the timeline view. I need to filter based on a custom property shared by both the parent and child issues (e.g., country), but when I use the timeline filter, I lose the hierarchy, which makes the timeline feature much less useful.


author: Renee Colwell
body: I too find it amazingly frustrating to lose my parent/child view. We're using Jira for data quality "projects" - not exactly development, not exactly project management. I need to see the nested relationship but suppress "done".


Tags: cloud

jira-work-management-cloud
cross-publishing epics from Jira Sofware to Work Management
Asked by Allyn Lind:

I want to setup a **Jira Work Management Project** to manage my program, which has multiple "projects" (as data type: epics) from various Jira Software Projects. However, I can't find a solution that would allow me to do this. Solutions considered:

1. If I were setting up a Software Project, I'd use a custom **JQL filter on the boards** to pull in the epics that live in other Projects. But with Work Management, I don't see an option to do that.
2. Another option would be to create a **custom workflow to sync any changes** on an epic in a Software Project to an epic in the Work Management Project. But given the number of epics I'd need to pull into the Work Management Project, that option is infeasible.

I want to use Work Management because it has other features that I desperately need, such as the calendar view and pages. ++Note:++ The epics I need to pull from various Jira Software Projects are **specific** **epics,**not all epics in the Project. Can anyone think of a workaround for what I need?


Answers:
author: John Funk
body: Hi Allyn - Welcome to the Atlassian Community!

You might want to consider creating a second board for the JWM project (a "Software" board) that will give you the functionality. Here is an article to help guide you. If it's helpful, please give it a Like.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Allyn Lind
body: Thanks, John! I will try this out and reporting back if I have more questions!


Tags: cloud

dependency

jira-software

jira-work-management-cloud
Creation of panels in jira
Asked by Daniel Fernandez [X]:

Hello everybody!

<br />

I wanted to know in the community if it is possible to create the panels that i explain below:

Total tickets.

Tickets +3 days.

Tickets +10 days.

Tickets Request.

Tickets Errors.

Create another similar Dash Board with:

Request Hardware.

Request Software.

Hardware Error.

Software Error.

Request new users.

Request User cancellation.

Create another Dash Board with:

Tickets created vs tickets closed monthly

Tickets created vs tickets closed daily

Create another Dash Board with:

Average closed and be able to have a backlog.

Median (most repeated number) and have a backlog.

Create another Dash Board with:

Which gives me a breakdown of the time spent in a particular state and assigned to a technician.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can create filter queries for different requirements and start using the different gadgets available in Jira dashboard.

![Screenshot 2024-02-19 at 1.00.58?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307157iE5357808C8660C4F/image-size/large?v=v2&px=999 "Screenshot 2024-02-19 at 1.00.58?PM.png")![Screenshot 2024-02-19 at 1.01.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307158iB9BCBBE8C4321DF6/image-size/large?v=v2&px=999 "Screenshot 2024-02-19 at 1.01.03?PM.png")![Screenshot 2024-02-19 at 1.01.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307159i91444158E30C1253/image-size/large?v=v2&px=999 "Screenshot 2024-02-19 at 1.01.17?PM.png")
I can`t add the person to the account
Asked by Margarita:

Hello

I can\`t add person to the account

I try to add with this email smm.obranicrew@gmail.com, but the programe dive me blond


Answers:
author: Nikola Perisic
body: Welcome to the community [@Margarita](/t5/user/viewprofilepage/user-id/5429432) !

Please refer to this page here: <https://community.atlassian.com/t5/Confluence-questions/Can-t-add-further-members-to-free-account/qaq-p/2568781>


Tags: cloud

jira-work-management-cloud
Comment monter en comp?tence avec jira et bitbucket
Asked by AmiiryTidjany:

Comment monter en comp?tence avec jira et bitbucket


Answers:
author: Mohamed Benziane
body: Bonjour,

Le plus simple serait de commencer par la documentation officielle des deux produit et commencer a travailler dessus et tenter de les int?grer ensemble.


Tags: cloud

jira-work-management-cloud
Lists and Boards in Premium Overview
Asked by Amanda Seaman:

I'm trialling JWM Premium at the moment, I was hoping it would be worth getting for the Overviews feature. It only has Summary, Calendar and Timeline though. Any news on if and when Board and List will be added to the Overview?


Answers:
author: John Funk
body: Hi Amanda,

The Board and the List are intended to show details of individual cards/issues. The Summary is intended to be just that - a Summary. I can't imagine Atlassian would add those items to the Summary.

What is it that you are trying to achieve? And have you considered creating a Dashboard that might provide what you are looking for?

comments: author: Amanda Seaman
body: Hi John

This is in the JWM Premium version, there is an Overview where you can add multiple Projects. The tabs are only the Summary, Timeline and Calendar tabs though, and the timeline just lists items, they're not nested under the relevant project.

I've set up different business area teams as 'Projects' but when there are multiple teams under one manager, I was hoping the Overviews would create a better snapshot for the manager. I'm using Dashboards which is ok but not as dynamic.


author: Hannes Obweger - JXL for Jira
body: Hi [@Amanda Seaman](/t5/user/viewprofilepage/user-id/5271453)

I'm not aware of any plans here - but mind that you can already create both cross-project boards and cross-project list views with a bit of trickery and some additional tooling.

For a cross-project board, you should be able to create a Kanban board in Jira Software, based on a filter that includes the issues from your relevant JWM projects.

For a cross-project list view, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2608356).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with many advanced features, and also works ++across++ any number of projects. These projects can be JWM projects, but also projects of any other project type.

This is how it looks in action:

![projects-epics-hierarchy.gif](https://community.atlassian.com/t5/image/serverpage/image-id/306735i41AE60092BB5F712/image-size/large?v=v2&px=999 "projects-epics-hierarchy.gif")

Just like e.g. boards in JSW, every JXL sheet is ultimately based on a JQL statement or a saved filter - so you have full flexibility over which issues you want to include. Once you've created your sheet, you can apply e.g. (configurable) *issue hierarchies* , issue grouping by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: cloud
Steps to add Project page to project
Asked by Deirdre Devine:

Project name : <https://prudential.atlassian.net/jira/software/c/projects/MSGIWT/boards/7983>

Getting below message when trying to access

#### We can't display project pages right now
Contact support if refreshing doesn't fix things. {#toc-hId-315462029}


Answers:
author: John Funk
body: Hi Deirdre - Welcome to the Atlassian Community!

Make sure you are in the Administrator project role for the project. If not, add yourself, refresh and try to connect again. Specifically as a Project Administrator, not just a Jira Administrator.
Search a list of feature IDs in Jira Align
Asked by Vivian:

I have a list of around 120 feature ids (numeric) that I need to search for in Jira Align.

15031

15091

16045

...

Is there a way to retrieve them in a single search/query in Jira Align?

Please note I'm referring to Jira Align here. I'm familiar with how it can be done in Jira.


Answers:
author: Tim Keyes
body: Hi [@Vivian](/t5/user/viewprofilepage/user-id/4865625)  

Thank you for the question.  

A technique to accomplish this would be using a Jira Bulk edit to add a label to the batch of issues in Jira. This label would sync to the Jira Align tag field. You could then query the tag in Jira Align.

I hope this helps!  

Thank you!

comments: author: Vivian
body: Hi Tim,

Thanks for the prompt response.

It appears that the sync between Jira and Jira Align is configured at the US level but not at the feature level.

So adding the label for the feature in Jira wouldn't reflect in Jira Align.

Is there any other way this can be done?


author: Tim Keyes
body: Hi [@Vivian](/t5/user/viewprofilepage/user-id/4865625)  

You may also be able to export the Features to excel. Filter out the desired Ids then add a tag then reimport the Features. You could also do this via the API.