youngmon/atlassian-qna huggingface dataset:
Jira and Confluence whitelist domains
Asked by KS:

Hi all, I recently received request from my app team to whitelist the domains name in our firewall for Jira \& Confluence.

By looking at the list provided [here](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/), I'm surprise that Atlassian is requesting to whitelist lot of domain names including **\*** .amazonaws.com \& **\***.cloudflare.com. With this, it is in fact whitelisting more than millions of sites hosted at AWS and some of them might be for malicious purposes if I understand correctly.

Did a search and most mentioned that it is a risk and some called the developer as being lazy by requesting that, the sites allowed is super duper huge and that is my main concern.

However as this is listed officially on Atlasssian website, I would like to know how other customer/user of Atlassian handle this. Products in used are Jira \& Confluence on cloud. Thanks in advance.


Answers:
author: Pramodh M
body: Hi [@KS](/t5/user/viewprofilepage/user-id/4713918)

Welcome to the community ?

In addition to the URLs, the below list of IP ranges makes sure that you are getting connection from Atlassian products

So along with firewall, IP allowlist makes sure you are not getting any malicious calls from other websites

<https://ip-ranges.amazonaws.com/ip-ranges.json>

But we can check with Atlassian on this to double confirm

Please refer doc in below section on the info

<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>

Thanks,

Pramodh

comments: author: KS
body: Hi Pramodh,

First of all thank you for your reply.

The IP ranges provided are from Amazon, but my concern is still whether I should trust ALL sites on Amazon. I supposed I should only trust those hosted on AWS, managed \& controlled by Atlassian.

I'm aware of the [IP ranges](https://ip-ranges.atlassian.com/) provided by Atlassian, so in that case wouldn't it be more appropriate to only whitelist the IP ranges instead of domain name? (I know IP might changed from time to time, but with your recommendation of the use of firewall IP allowlist, that doesn't make any difference)

And there is another confusion which at the [outgoing connection section](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#Outgoing-Connections), it stated that "if your situation requires a shorter list... you can use..(another subset of ranges)". On security perspective, definitely the access/allowlist shall be granted only if it is required. So that also means the long list of IP ranges consists of some excessive IP addresses?

Thank you.


Tags: cloud

confluence-cloud

jira

whitelist
Confluence + Slack Notifications not working
Asked by Rafael Brasil:

After carrying out all the procedures and settings for activating the **Confluence Cloud** APP in Slack, no notification arrives at the same time when a change/comment is made on the Confluence page.

![image-01.png](/t5/image/serverpage/image-id/178366iF4B0DBEF7167C11F/image-size/large?v=v2&px=999 "image-01.png")  
Through Confluence, if I try to access the option, ***Slack Notifications***, it displays the following error screen.

![image-02.png](/t5/image/serverpage/image-id/178367i147D38324AE542F2/image-dimensions/292x240?v=v2 "image-02.png")  
Would anyone know how to solve it? What should the problem be?


Answers:
author: Fabian Lim
body: Hi [@Rafael Brasil](/t5/user/viewprofilepage/user-id/4350011)

According to this post, you would be better off contacting Atlassian support: <https://community.atlassian.com/t5/Confluence-questions/I-don-t-see-slack-integration-in-my-Confluence-Cloud-pages-how/qaq-p/880305>

Regards


Tags: cloud

confluence-cloud

slack
Unable to save Confluence page
Asked by vshnu raj:

Error Message " Unable to Communicate with the server .Saving is not possible at the moment"


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@vshnu raj](/t5/user/viewprofilepage/user-id/4713795) ?

There are various reasons as to why you get these error messages. collaborative editing might not work properly or web application firewall is blocking access to certain traffic. Please see below articles might be of help - let us know how it goes.

* <https://confluence.atlassian.com/confkb/error-while-uploading-attachments-unable-to-communicate-with-the-server-saving-is-not-possible-at-the-moment-1032261714.html>
* <https://confluence.atlassian.com/confkb/saving-page-throws-unable-to-communicate-with-server-message-921470725.html>

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: Pavel Junek
body: Hello,  
Unfortunately, we can't help you based on this report alone. There can be several reasons - such as a loss of connection to the database, a problem in Confluence, a problem with the web server, etc.

You can see at [Saving Page Throws Unable to Communicate with Server message](https://confluence.atlassian.com/confkb/saving-page-throws-unable-to-communicate-with-server-message-921470725.html)

For analysis we need to see the error message from \<confluence-home\>/logs/atlassian-confluence.log

Pavel

comments: author: Ammar Amory
body: Hi, I have the same problem,: "Unable to Communicate with the server .Saving is not possible at the moment"

Can I still share the atlassian-confluence.log with you?

Thanks in advance


author: Pavel Junek
body: Hi Ammar,

Yes, of course. Please share end of log file with me (error messages).

Pavel


author: Ammar Amory
body: thank for your answer,

Here is the link of log file:

<https://drive.google.com/file/d/17P9-oT_sxNaCw9SZDG_jOs30gFJ45qY0/view?usp=sharing>

Hope it helps you to find a solution.


author: Pavel Junek
body: Hi Ammar,

The log says that you have run out of space in the database - more space needs to be allocated.

Pavel


author: Ammar Amory
body: Absolutely correct. I have upgraded my SQL and everything is working as I expected.

Thanks for your support


Tags: confluence-server

server
Open links in a new tab
Asked by Robert Egan:

I recently enabled the dark feature that adds an "Open link in a new tab/window" check box to the "Insert Link" dialog. However, it seems that every time you edit the page containing that link, it resets to unchecked.

Is this a bug, or the intended design?


Answers:
author: Pavel Junek
body: Hi Robert,

Unfortunately, this cannot be done easily, take a look at [How to force links to open in a new window](https://confluence.atlassian.com/confkb/how-to-force-links-to-open-in-a-new-window-213518072.html)

Pavel


Tags: confluence-server
Time zone issue with Outlook calendar on Confluence
Asked by Charanya Sriram:

I have added an outlook calendar on a confluence page and the time shown on confluence is 6 hrs behind. It shows correctly on outlook. How can I fix this?


Answers:
author: Fabian Lim
body: Hi [@Charanya Sriram](/t5/user/viewprofilepage/user-id/4713912)

Welcome to the community!

You may have to go into your confluence user profile and change the timezone. Link: <https://confluence.atlassian.com/conf76/edit-your-user-settings-1018769304.html>

Regards


Tags: cloud

confluence-cloud
Can I configure the Confluence editor indent spacing? (40px after upgrade, instead of 30px)
Asked by Jim Heddles:

Just upgraded to 7.15 (from 7.4) and noticed the indent spacing is now 40px, instead of 30px. When we now edit pages the indenting is not consistent, and we use indentation a lot. **Is this a configurable setting somewhere?**

Indent generates following HTML:

Before: \<p style="margin-left: 30.0px;"\>

After: \<p style="margin-left: 40.0px;"\>


Answers:
author: Jim Heddles
body: This is Server related. I don't see where that is configurable for this ticket.


author: Andy Gladstone
body: [@Jim Heddles](/t5/user/viewprofilepage/user-id/2420767) is this a Confluence Cloud question or Server related question? I have not seen any change in indentation spaces on Cloud.

comments: author: Roger Lynn
body: We have seen this also in Confluence Server, after upgrade from 7.4 to 7.13.

This causes a problem when editing existing pages, to maintain a consistent appearance.

Why has it changed? And can we configure it 'back'?


Tags: server
Not seeing "Choose Display options" in Jira Issue Macro
Asked by Lynette Perkins:

I do not see any "**Choose** **Display options"**in the Jira Issue macro, it is only showing 20 and there seems to be no way to adjust this. Anyone able to help?


Answers:
author: Brant Schroeder
body: [@Lynette Perkins](/t5/user/viewprofilepage/user-id/4186792) Once you enter the search criteria and hit search it should show the results and at the bottom display options.

![Capturea.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/178337iF8D547C255D58A23/image-size/large?v=v2&px=999 "Capturea.PNG")

![Captureb.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/178338iB0C57046ADD367CE/image-size/large?v=v2&px=999 "Captureb.PNG")


Tags: cloud

confluence-cloud
Does confluence allow for creating an empty diff? Why?
Asked by Ben Johnson:

When changing confluence pages, it seems that you can create an empty (no-op) change to a page, which is confusing to me. Is it truly an empty change, or are there things that the diff isn't able to show? Why does it allow you to do this? Is there a way to prevent this from happening?


Answers:
author: Brant Schroeder
body: [@Ben Johnson](/t5/user/viewprofilepage/user-id/2710408) You are correct that you are able to edit the page, make no changes and save it creating a no-change version. There is no way to prevent this as Confluence does not check on each save if any changes have been made.


Tags: cloud

confluence-cloud
Jira Issue page, SHOW ALL?
Asked by Lynette Perkins:

Hi,

I pulled in a Jira Issue report onto a page in my space and it only shows 20 of 1481 issues. Is there a way to paginate or show all on the page?


Answers:
author: Brant Schroeder
body: [@Lynette Perkins](/t5/user/viewprofilepage/user-id/4186792)

You can change your display to table in the display options and leave the number empty. Even though this says it will get all issues I believe it stops at 500. I would be cautious of really going over a 100 as it can be overwhelming for the end-user and not provide any real value as to what they should be looking at. I would suggest putting meaningful reports together that call attention to issues or items that need to be focused on.

![Capturec.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/178340i3EB759C355A86A7C/image-size/large?v=v2&px=999 "Capturec.PNG")


Tags: cloud

confluence-cloud
Hi, f I build out a roadmap in my personal acct
Asked by Annette L:

Hi,

New to confluence - if I build out a roadmap of projects for 2022 - can I copy and paste it or transfer it somehow in to our business account?


Answers:
author: Andy Gladstone
body: [@Annette L](/t5/user/viewprofilepage/user-id/4713824) Welcome to Confluence!

In order to assist, please clarify. Are you referring to building a Roadmap in a Confluence Cloud Instance using on the free tier and copying and pasting it into a Standard, Premium or Enterprise Confluence Instance?

If this is your question, and you are referring to building a roadmap using the /roadmap macro, then the answer is YES. A simple copy and paste when the page is in edit mode will move it over with all of the data points you have added (swim lanes, bars, markers).

comments: author: Annette L
body: Very cool! Thank you so much [@Andy](/t5/user/viewprofilepage/user-id/1992)


author: Laura Holton _ACE Rotterdam_
body: Hi [@Annette L](/t5/user/viewprofilepage/user-id/4713824) ?

Welcome to the Community! I've had a look into this for you but unfortunately I've not come across anything that suggests you'd be able to copy and paste the roadmap from one account to the other. There's a little more information on [inserting the roadmap planner macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-roadmap-planner-macro/) here if that's useful.

I wonder if the only way would be to export the Confluence page, however that wouldn't allow for it to be fully editable in the business account instead just seen potentially as a PDF or Word document.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


Tags: cloud

confluence-cloud
Permission Question
Asked by Taylor Turner:

Hello,

I am trying to edit a space and I am wondering the following:

1. admins - can see and edit everything owned by the Company
2. general admins - can see and edit everything in the general space
3. viewers - can see everything in general and edit some files on a case-by-case basis

Is it possible to do this? Would I have to edit the access for each and every member that is invited to the 'space.'

I am new to this community and I am having a harder time understanding it

Thank you!


Answers:
author: Rilwan Ahmed
body: [@Taylor Turner](/t5/user/viewprofilepage/user-id/4707483) You can use Page restrictions in confluence for this. Who can view and edit.

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>

Also Pages inherit restrictions from parent page.


author: Andy Gladstone
body: [@Taylor Turner](/t5/user/viewprofilepage/user-id/4707483) welcome to the Confluence community!

In theory, what you are looking to do is possible. There are many parameters that can be changed on a user or group basis. My suggestion would be to create groups with the individuals you want to have a specific permission set and assign the group to the space or pages, which eliminates managing individual permissions.

comments: author: Taylor Turner
body: Thank you!


author: Andy Gladstone
body: [@Taylor Turner](/t5/user/viewprofilepage/user-id/4707483) If my answer helped you, please mark it accepted to help other users find it when experiencing similar challenges.
Attach a shared document (from Google Drive) to all cards on a board
Asked by Sherman Klassen:

I need to be able to add a document from a Google Drive folder and have it attach/be available to all cards on the board without manually adding the document to each card. Thank you


Answers:
author: Michael Pryor
body: Can you tell us more about your use case and what you are trying to do by putting it on the back of every card?

comments: author: Sherman Klassen
body: Absolutely, there are documents/instructions used across different steps in the process. One person will create the document and pass it off to the next person for review. This continues throughout the process. The same document is referenced and/or updated each step of the way. Additionally, there is a description that should be added to each card, ideally without manually adding it to each card.


author: Iain Dooley
body: [@Sherman Klassen](/t5/user/viewprofilepage/user-id/3944610) a more typical way to achieve this would be to attach the document to a single card, then move that card between lists and/or assign to different team members as it goes through the process.
Moving a card to the top of a list - with conditions
Asked by Chip Morris:

I created a Butler rule that says *when a card with the red label is created in list "Email \| Video Call \| Phone Calls", move the card to the top of list "Email \| Video Call \| Phone Calls"* but nothing is happening.

Just to be clear, what I want is if I have a card that already exists in that particular list OR if I create a new card and if I add the red label to it, I want that card to move to the top of the list. I want it to stand out.

Thanks.

Chip


Answers:
author: Esme Crutchley
body: Hi [@Chip Morris](/t5/user/viewprofilepage/user-id/3930157)

Can you send us a picture of the rule? I have a feeling that the reason it's not triggering is because it's set to 'created' rather than 'when a red label is added to a card in XYZ list'

Maybe you could try that and see if that works?

This is how it would look:

So you need to be on the 'Card Changes' option, pick the label you want (mine is 'green WFH'), then click on the filter button and pick the list you want it to take action in

![Screenshot 2020-06-16 at 07.33.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/99068iDB2871F4C9FC713D/image-size/large?v=v2&px=999 "Screenshot 2020-06-16 at 07.33.53.png")

Then you want to be in the 'Move' category, and select the list you want it to be moved to the top of:![Screenshot 2020-06-16 at 07.34.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/99070i081A20AC994248B6/image-size/large?v=v2&px=999 "Screenshot 2020-06-16 at 07.34.10.png")

Then your final rule will look like this:![Screenshot 2020-06-16 at 07.34.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/99069i4E96CF04170FEF59/image-size/large?v=v2&px=999 "Screenshot 2020-06-16 at 07.34.18.png")

Doing it this way, means that if you move a card into the list with a red label already there, it will move it to the top of the list, AND if you attach a red label to any card already in the list, it'll move it to the top.

Let us know if this helps!

Esme :)

comments: author: Chip Morris
body: Hi [@Esme Crutchley](/t5/user/viewprofilepage/user-id/3555478) I had it "created" instead of "changes." It's working now.

Thanks.


author: Soumyadeep Mandal
body: Hi [@Chip Morris](/t5/user/viewprofilepage/user-id/3930157) ,

Yes, if you have a card that already exists in that particular list OR if you create a new card and if you add the red label to it,.

Anything related to the butler rule will perform the automation.
Can I enable card buttons in Butler to work on accross multiple teams?
Asked by Elizabeth:

I have several Butler card buttons that I use to schedule and automate my workflow in Trello. I have many teams to organize the projects that I am working on. However, I have to recreate all the card buttons for each new team. I know there is a check-box to apply cards to an entire team. Is there a was to apply these same cards across multiple teams as well. Thank you in advance.


Answers:
author: Iain Dooley
body: [@Elizabeth](/t5/user/viewprofilepage/user-id/3968359) You'd be better off putting everything into a single team, then upgrading to Business Class and using the Collections feature to separate out your projects in the way that you're currently using teams. You'll get more Butler quota that way too :)


Tags: butler
How to move all cards to from one list to top of another list?
Asked by santhoshsram:

I'm trying to move all cards from one list (let's say src-list) to the top of another list (let's say dst-list). There is the "Move all cards in this list..." action, but it always moves the cards to the bottom of dst-list. I would like to move all cards in src-list to the to top of the dst-list?

How do I do this, short of manually moving each card one by one? I tried to setup a butler board button for this, but even there this is not possible (I can only move all cards from one list to the bottom of another list).


Answers:
author: Esme Crutchley
body: Hi [@santhoshsram](/t5/user/viewprofilepage/user-id/3393164)

this is really random, but move all the cards in the dst list to the src list - that'll put them in the right order, then move the whole list back?

or am I thinking too laterally/literally?!

sorry if it's a naff suggestion (eating home made burgers!!) so my brain might not be 100% with it (because they're soooooo good!)

Esme :)

comments: author: santhoshsram
body: Haa! That's actually a nifty solution. Thinking out of the 'board' :). It should work, let me give it a try.

Trello should have this capability built in, by the way.


author: Esme Crutchley
body: Actually, now I'm not eating burgers, you could do this with Butler and a Board Button (sorry about my reply last night, but those burgers were amazing!):

![Screenshot 2020-06-16 at 10.13.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/99078i3EF55B50C54157F9/image-size/large?v=v2&px=999 "Screenshot 2020-06-16 at 10.13.27.png")![Screenshot 2020-06-16 at 10.13.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/99079i240B8F29192A1025/image-size/large?v=v2&px=999 "Screenshot 2020-06-16 at 10.13.36.png")![Screenshot 2020-06-16 at 10.13.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/99080iA5A6AF5B469F48C1/image-size/large?v=v2&px=999 "Screenshot 2020-06-16 at 10.13.45.png")

That would mean that in 1 click, all the cards from one list would be added to the top of the other.

Sorry I didn't think of it last night!

Esme :)


author: santhoshsram
body: This is perfect. This is exactly what I was looking for. Thank you so much, Esme.


author: Esme Crutchley
body: You are most welcome [@santhoshsram](/t5/user/viewprofilepage/user-id/3393164)

Have an awesome day :)
How do I send an email to myself from a card (under checklist or activity)?
Asked by Christie Kieschnick:

Other people on the board are getting my emails but I'm not getting ones I send to myself.


Answers:
author: Iain Dooley
body: [@Christie Kieschnick](/t5/user/viewprofilepage/user-id/3968358) you can't trigger a notification to yourself, but you can use Butler to send yourself an email using Butler:

![2020-06-16 at 10.04 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/99111i1F72D81291FD0B0B/image-size/large?v=v2&px=999 "2020-06-16 at 10.04 pm.png")
je ne re?ois plus les notifications par mail, uniquement ? l'?cran
Asked by Zanzen Jordan:

je ne re?ois plus les notifications par mail, uniquement ? l'?cran


Answers:
author: Soumyadeep Mandal
body: Hi [@Zanzen Jordan](/t5/user/viewprofilepage/user-id/3967986) ,

Welcome to the community!

Please visit the below link and read carefully.

<https://help.trello.com/article/740-notifications-are-not-working>
Import from Zenkit to Trello
Asked by Kacper_Herba:

Hello,

is it possible to import all data from Zenkit to Trello? I found that it's possible to import from Trello to Zenkit but can't find anything about importing collections from Zenkit to Trello.


Answers:
author: Soumyadeep Mandal
body: hI [@Kacper_Herba](/t5/user/viewprofilepage/user-id/3967974) ,

Welcome to the community!

Please visit the below link and Read \& Follow the steps carefully!!

<https://help.trello.com/article/751-importing-data-into-trello>


Tags: import
Multiple filters for collections
Asked by sdecker:

Is it possible to set multiple filters for the board collections? On the collections site I can only select one filter but if you have a lot of boards it would be great to filter for multiple collection tags like it is possible for filtering multiple card properties inside of one board.


Answers:
author: Vini
body: Hi there!

Right now, that feature isn't available within Trello. I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.  

If you're curious about how our team decides on what requests we work on, this article gives some insight into that process: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>. We've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>  

If you'd like to see our latest features and releases you can take a look at our dev board at <http://www.trello.com/dev>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.

comments: author: Jens Christian Larsen
body: Has this been implemented yet. It would be a great feature.