youngmon/atlassian-qna huggingface dataset:
Team member cannot access a space
Asked by Naomi Vowels:

Hello  
We have a new team member (we are on a free subscription) and I have granted her access to both Jira and Confluence. We are below the limit on users, however when I invite her to a specific space, she cannot access it because the it says there are restrictions. I've checked absolutely everywhere and can't find where these restrictions are or why she can't access the space.  
Could someone point me in the right direction please?


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Naomi Vowels](/t5/user/viewprofilepage/user-id/4606255) You are right - since you're on the free plan, you can't change the space permissions. If you go to Space Settings -\> Space Permissions and check Groups permissions, just make sure that your user is part of the groups mentioned there.


Tags: cloud

confluence-cloud

restriction
How to add Selection based Table
Asked by Peyush Agarwal:

Hi,

I have 5 Scrum teams. I want that on a page, if I select TEAM A, it displays table for that particular team, if I select TEAM B, it shows details of TEAM B in a table. Is it possible?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Peyush Agarwal](/t5/user/viewprofilepage/user-id/3582039) ,

Maybe our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud) app and its [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro will suit your case?

The macro supports both manually created and macro generated (for example, by the Jira Issues macro) tables and allow you to filter them on the fly from the page view mode.

If you are not familiar with the app, we'll be happy to organize a live demo for you - please, book an available time slot [here](https://calendly.com/nparamonova/table-filter-and-charts-demo?month=2021-10).


author: Kishan Sharma
body: Hi [@Peyush Agarwal](/t5/user/viewprofilepage/user-id/3582039) You can instead insert [Jira Issues Macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/) on your page to view the issues assigned to your teams based on JQL/filters.

comments: author: Peyush Agarwal
body: No this is not JIRA thing I am looking for. Its just specific table contents like Skills etc for different team members across different teams


author: Kishan Sharma
body: Ah ok, then I would suggest the plugin [Table Filters and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud) suggested by [@Katerina Kovriga {Stiltsoft}](/t5/user/viewprofilepage/user-id/1464746)


Tags: cloud

confluence-cloud
We have inserted a user in confluence , he has logged in, but we can not mention him
Asked by Tsakou Spyridoula:

We have inserted a user in confluence , he has logged in, but we can not mention him, it seems likes he is not active


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Tsakou Spyridoula](/t5/user/viewprofilepage/user-id/4606224)

Are you facing this issue for a specific user or all users ?  
It could be an intermittent issue as well, so you can try different browser or clearing your browsers cache to see if you are experiencing same behavior.

Also you can try resolution mentioned [on this link](https://confluence.atlassian.com/confkb/mention-feature-doesn-t-work-for-specific-user-if-disable-autocomplete-option-is-enabled-744527570.html) (applies to Cloud as well) to see if that helps.

comments: author: Tsakou Spyridoula
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) , we are facing this issue with a specific user should i mention the qt number and name?


author: Kishan Sharma
body: Thanks for confirming [@Tsakou Spyridoula](/t5/user/viewprofilepage/user-id/4606224) that's ok, not needed to mention the user name. Such issues are generally resolved by reindexing confluence, so I would suggest [raising a support ticket](https://support.atlassian.com/contact/) to Atlassian Support who can help to fix this for your site. Once you get an answer, please also post here on how this is resolved for everyone's awareness.


Tags: cloud

confluence-cloud
How to disable SNMP on Confluence?
Asked by Richard Hui:

Our security team found that the Confluence server use default community Name (public) on its SNMP and they would like to disable or change it.

Could someone advise how to do it?


Answers:
author: Nic Brough -Adaptavist-
body: Confluence is not an SNMP service.

It's being provided by something else running on the Confluence server. If it's a Linux box, the most likely culprit will be the (pretty much standard) SNMP Daemon, which you can configure by editing /etc/snmp/snmpd.conf )


Tags: confluence-server

server
Insight macro for Confluence with Knowledge Base
Asked by Deniz T?marta?:

Hi Everyone,

We are trying to show customer owned assets in a knowledge base article with an iql like "Asset Owner" = currentUser(). However, not all the users can see the Label and Asset Number field which is the label field in this case. Only the users with Developer/Manager permission on Insight or Service Desk Team can view this field.

All the users should have access to insight schema and the object to view.


Answers:
author: Fabian Lim
body: Hi [@Deniz T?marta?](/t5/user/viewprofilepage/user-id/3778228)

You would be better off creating a report out of the box on insight instead of the macro for confluence.

Regards

comments: author: Deniz T?marta?
body: Hi,

We can't show Insight report to customers directly though.

It would work as a knowledge base to be used by customers to see what notebooks, cell phones etc. they have.


Tags: confluence-server

insight

knowledge-base

server
Is it possible to upgrade to Premium plan for just one user?
Asked by vincent.gautronneau:

Hi,

I would like to accesss to Analytics part (only available for Premium plan) for managerial reporting reasons, would it be to upgrade only one user to Premium plan?

Thanks


Answers:
author: Dirk Ronsmans
body: Hey [@vincent.gautronneau](/t5/user/viewprofilepage/user-id/4606163) and welcome to the community!

That won't be possible. The "premium" plan is linked to a product on your instance and is not a user license. (your product being confluence)

So you'll have to set your entire product on the premium plan to get the functionalities.

If you have a specific use case which you want to investigate you could look into other apps (those will also need to be licenses for your user tier) that might be a cheaper option instead of going full premium


Tags: cloud

confluence-cloud
Issue with Confluence
Asked by khushali cilans:

Dear team,

I have logged in to confluence, atlassian via dual way - One is directly from URL and another one is by shared space links.

With the both, I got view rights of different type of spaces. I want to access them both in single account. So basically, Instead of having single account, I m finding different spaces availability in two different tabs.

Please help on earliest base...

Regards,

Khushali


Answers:
author: khushali cilans
body: i do have single account but getting different views.


author: Kishan Sharma
body: Welcome to the Atlassian Community [@khushali cilans](/t5/user/viewprofilepage/user-id/4605996) Do you have two different accounts or just a single account but can see two different views ?
How can I find the rule that performed an action?
Asked by Daniel Woodman:

I feel a little silly asking this. I have a couple rules running on my board that I cannot find. I can see the result of the rule (post a comment and send an email), and I can see the action being performed both on the card and in the usage log. But I cannot, for the life of me, find the actual rule to edit it. This board still has some Butlerbot commands on it. I checked all of them. I even logged in and checked the old global rules section. I also logged in as admin and checked my other user accounts just in case. But there's nothing there. I know I made them... any way to find out where the heck they are?

Again... feel a little silly asking, but have been searching for over an hour.


Answers:
author: Daniel Woodman
body: Nevermind. Naturally, as soon as I sent this, I remembered Due Date rules are in a different section. \*Sigh\* Maybe it is time to go to bed.

comments: author: Esme Crutchley
body: Hi [@Daniel Woodman](/t5/user/viewprofilepage/user-id/3775123)

Welcome to the Community!

Don't worry about asking a question and working it out yourself! Because of you answering your own question, it means that others will know how to solve this too!

![](https://media.giphy.com/media/gFWNuEYPgfW8mjQjUr/giphy.gif)
Creating a recurring Card thru Butler that triggers a mobile push notification
Asked by Mig V:

I want Butler Calendar to create a Card every day at a specific time with a specific due time (that same day) AND I want to get a push notification on my mobile once the card is created.

I started with this command:

* *every day at 7:00 am, create a new card with title "Daily Reminder" in list "Incoming Tasks" and add member @myTrelloName to the card and set due today at 9:00 am*

The Card gets created but I don't get a push notification at all...even though I add myself on the Card and am also watching the List and the Board. My app settings are set to receive ALL notification and I checked that my phone is allowing notifications from Trello.

I DO get push notifications if I set the due date/time for the next day using the command below but that notification seems to rely on Trello's default 24-hour reminder prior to a deadline, not on Butler. This isn't want I want--I want it all to happen on the same day--but I did it just as a test to check if I can receive push notifications at all.

* *every day at 7:00 am, create a new card with title "Daily Reminder For Next Day" and add member @myTrelloName to the card and set due tomorrow at 9:00 am*

Now, if I manually add a Card say, at 6:00 am, due at 9:00 am that morning and I change Set Reminder to 2 Hours Before...at 7:00 am I WILL get a mobile push notification from Trello.

**So...how do I get Butler to automatically create a Card every day that behaves like the manually-inputed Card so I can get the push notifications?!?**

But, again, shouldn't I be getting push notifications regardless when a Card that I'm on gets added to a List and Board that I'm watching?!?

Thanks in advance for any help or insight!


Answers:
author: Ludo
body: Hi,

Concerning trello notification

Either if you watch a card, the change is made by ++an another member than yourself++ and the notification frequency option "never" is unchecked,

Either if notification is a sheduled notification,

then you should receive notifications.

Concerning your issue, you can add emailing action at the end of your rule

```
send an email notification to "@yourmail" with subject "Reminder" and message "{cardlink}"
```

The link in the message reffers to the created card.


author: Iain Dooley
body: [@Mig V](/t5/user/viewprofilepage/user-id/3774880) the problem is that Butler is taking those actions as your user account so you don't get notified. You could create a new account called "mytrellonamebutler", add it to the board, then create the rule from within that account. Then you will see notifications when it takes action


Tags: butler

notification
Scheda Cancellata
Asked by Giuseppe Casa:

Salve a tutti ? possibile recuperare una scheda cancellata per errore?

Hi everyone is it possible to recover a card deleted by mistake?


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hey Giuseppe

Once a card or board is fully deleted, there's not a way to retrieve it.

In order to do a backup of your board, you'd need to make [copies of the board](http://help.trello.com/article/802-copying-cards-lists-or-boards) as often as you feel necessary, and then you can delete the copied board as you copy new ones.

Hope that helps!

comments: author: Giuseppe Casa
body: OK thanks
Multichoice extra field
Asked by vberruezo:

Hi there,

I am trying to create a drop down menu that is multi selection. I want to avoid having 10 checkbox on each card. I tried the dropdown menu component but it only allows one selection per list. Does anyone know of any power up or a way to do so?

Thanks!


Answers:
author: Ludo
body: Hi [@vberruezo](/t5/user/viewprofilepage/user-id/3181769)

A drop down menu doesn't avoid having multiple checklists. Instead of you tell us how you make this, you should more precise your needs/use cases. For example,

* As member, when I add a card to the list, a pre installed specific checklist is added to the card.
* As admin, I don't give permissions to members to add another checklists than those pre installed.


author: Esme Crutchley
body: Hi [@vberruezo](/t5/user/viewprofilepage/user-id/3181769)

If you add the Custom Field PowerUp, then head to the back of a card and click on the PowerUp on the right hand side of the card. Then select '+ New Field' then in 'Type' select 'dropdown' and pick a title for your dropdown, you can add as many options as you would like, you can also colour code them!

It looks like this:

![Screenshot 2020-02-23 at 19.01.56 (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/84143i16155CA92B4F854A/image-size/large?v=v2&px=999 "Screenshot 2020-02-23 at 19.01.56 (1).png")

To colour code them, if you want to, add all the options, then hover your mouse over the grey square and you'll be able to pick the colour you'd like, then click on 'Create'

Hope this is helpful

Esme :)

comments: author: vberruezo
body: Thanks Esme but this option only allows one selection of the list, I am looking for a multi selection drop down menu.


author: Esme Crutchley
body: Hi [@vberruezo](/t5/user/viewprofilepage/user-id/3181769)

Sorry for the misunderstanding!

I often need the same thing, so I use labels in place of a multi-select. I don't know if that would help at all? That way, I can filter for just specific labels and having multiple labels per card means I can be really specific on what I'm looking for.

I don't think there are any PowerUps that would give you a multi-select dropdown, but I'll hop into Trello and have a look just in case!

Esme :)
Main Project
Asked by tracibdesign:

I seem to have named a project the Hurley Project and then all my boards are falling under that. I want to rename it Traci B Design projects and then have the boards named Hurley Project, etc. How do I rename the main project or board? Here is a pic.![Screen Shot 2020-02-21 at 1.42.02 PM.png](/t5/image/serverpage/image-id/84051i6B294CC14389013A/image-size/large?v=v2&px=999 "Screen Shot 2020-02-21 at 1.42.02 PM.png")


Answers:
author: Esme Crutchley
body: Hi [@tracibdesign](/t5/user/viewprofilepage/user-id/3774319)

Welcome to the Community!

If you click on your avatar (top right) from any board currently under 'Hurley project' and click billing, then about half way down the page you'll find a link to the team billing page - if you click on that, there should be a button right near the top that says 'edit team profile' and that's where you can change your team name!

Hope this was helpful

Esme :)


author: Ludo
body: Hi

What you consider a project, is a team. Visibly, you have not permissions to modify this. Post your request to your trello admin.

<https://help.trello.com/article/992-the-team-overview>
Hi! We have a paid Trello enterprise plan. Is there a way to identify inactive accounts?
Asked by Kami Evarts:

We are close to running out of Trello licenses. We would like to remove people who are not using it before purchasing more licenses. Is there a way to identify accounts that have been inactive for some period of time?

Thanks!


Answers:
author: Michael Pryor
body: Can you filter by activity on the Enterprise Dashboard?

<https://help.trello.com/article/1078-enterprise-admin-dashboard>

comments: author: Kami Evarts
body: Wow, that turned out to be so easy! Thanks for the tip.
Is it possible return the checklist
Asked by andbastos86:

Hi there,

Is it possible return the checklist after the remove?


Answers:
author: mariam_aslam
body: Hey [@andbastos86](/t5/user/viewprofilepage/user-id/3774152) ,  

Welcome to the community, I don't think so it is possible to return the checklist until you have archived the card then you can return the checklist or if you have moved the checklist in any card then you can copy the checklist. But return a removed checklist that is not possible,
Trello Customer Support Team
Asked by David38:

I have issues with my trello account. And have spent 2 days trying to get answer from their support@trello.com i'm a business class customer that is meant to come with priority support.

Anybody know of a faster way to get real human response \& attention?


Answers:
author: Esme Crutchley
body: Hi [@David38](/t5/user/viewprofilepage/user-id/3597511)

Welcome to the Community!

Could you let us know what the problem is, or post it in [here](https://community.atlassian.com/t5/Trello-questions/qa-p/trello-questions) by clicking 'Ask the Community' at the top of the page, we might be able to help? You can use tags as well so that we understand exactly what help you need!

Esme :)


author: Ludo
body: Hi

Maybe you should post your question to the community too.
Webhooks on checklists data
Asked by Karol Struk:


Answers:
author: bentley
body: It looks like your question was edited, but I wanted to let you know that any future questions related to Trello's API or Power-Up platform can be asked over at <https://community.developer.atlassian.com/c/trello>. There are a number of developers building on top of Trello hanging out and answering questions there!


Tags: checklist

webhook
Good afternoon! Tell me why the cards are not displayed? how to expand them from a hidden list?
Asked by ?????? ????????:

![?????? ?????? 2020-02-21 ? 13.30.06.png](/t5/image/serverpage/image-id/83975iED6565851092FB88/image-size/large?v=v2&px=999 "?????? ?????? 2020-02-21 ? 13.30.06.png")


Answers:
author: Ludo
body: Hi

A search will remain on your board until cleared, even if you refresh the page or log out. Clear all search by clicking the "x" in the green "Search result" indicator at the top of your board, by clicking "Clear Search" at the bottom of the Search menu or by using the "x" keyboard shortcut.

<https://help.trello.com/article/787-filtering-search-cards-on-a-board>

comments: author: ?????? ????????
body: Ludo, thanks a lot!
How do I enable trello gold from receiving free 1 month?
Asked by ahmed nur:

Hi,

I referred a few people to join my board and Trello gave me Trello gold for a few months, however, I am having trouble activating it and can't see anywhere that will allow me to do this.

Please assist with some useful information.

Thank you


Answers:
author: Torben_trello
body: When you're logged into Trello head to <https://trello.com/recommend>
Slack integration: notify tagged users, notify assigned users on moved card
Asked by antoinechopin:

Hello,

We use Trello with a Slack integration but I find it very unsatisfying: the channel notifies of every single change to the board, leading to spammy behavior that no one cares to read.

Instead, I would ideally like:

- Users that are assigned to a card to be tagged by the Slack bot when their card is moved or commented

- Users that are tagged in Trello to be tagged by the Slack bot when they are tagged in Trello.

Do you know if this is at all possible?


Answers:
author: Garrett
body: Hey [@antoinechopin](/t5/user/viewprofilepage/user-id/3091726)

I can definitely understand wanting to have more granular control over those alerts. There isn't a way to specifically tag members in those alerts right now, but I'll let the team know about your interest in that.

For now, what I'd recommend is using the [Slack Power-Up](https://trello.com/power-ups/55a5d917446f51777421000a/slack) to change what alerts get posted to your channel.

Here's how those settings will look:

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5ae802392c7d3a3f981f1c91/file-zYBjfnTH6R.png)

Hopefully that will help clear up some of that noise.
How to re-enable a Power-Up?
Asked by Yassine Sarifuddin:

**Issue :**I disabled the Calendar Power-up and now I cannot add any Power-Ups.

**Context :** I am trying Trello with my organisation and I had used the Calendar Power-Up. I thought of trying a different Power-Up so I deactivated the Calendar. I didn't find a good replacement so I tried re-enabling the Calendar, but without success. Every time I click *Add*, a message flashes briefly, I was lucky to time it right for the screenshot. It does the same for all Power-Ups now.

**Photo 1** - There are no Power-Ups Activated

![Trello Issue1.png](https://community.atlassian.com/t5/image/serverpage/image-id/83927iA6D3FA574B028145/image-size/large?v=v2&px=999 "Trello Issue1.png")

**Photo 2** - The message that appears for half a second.![Trello Issue2.png](https://community.atlassian.com/t5/image/serverpage/image-id/83926i0B34B0414D3D293E/image-size/large?v=v2&px=999 "Trello Issue2.png")


Answers:
author: Yassine Sarifuddin
body: It is somewhat strange.. I was able to use the app on my phone to re-enable the calendar. Although, I don't think it would have worked for a Power-Up that does not support a mobile support.

It works now!

![Trello Issue3.png](https://community.atlassian.com/t5/image/serverpage/image-id/83959iD76AD2C8C1F245C6/image-dimensions/336x256?v=v2 "Trello Issue3.png")


Tags: issue

power-up
Can you create rules directly in Trello, without Butler or a powerup?
Asked by 3chom3m3:

I want to create my own rules directly in Trello without relying on third party power ups or, in the case of Butler, being limited by quota?

Is this possible?


Answers:
author: Torben_trello
body: Butler is the feature within Trello that allows you to create those automations. But you will be subject to the quotas that we provide: <https://help.trello.com/article/1181-butler-features-and-quotas>

You could use the API to create custom solutions and integrations that would not be subject to those quotas, only the API limitations. Moire information about the API can be found here: <https://developers.trello.com/>

comments: author: 3chom3m3
body: Thank you.

Looks like I'm learning a new skill.
Group prioritization
Asked by greg dove:

Does Trello have any way of doing group prioritization ? Where a group each vote on backlog items. And Trello automatically prioritizes by the votes?

thanks


Answers:
author: Natasha Beseda
body: Hi!

You can also try a third-party app for prioritization, like [ducalis.io](https://hello.ducalis.io/). It's made specifically for collaborative backlog prioritization. You import your Trello tasks in it, your team estimates the tasks asynchronously, and you get a list ranked by priority. You can then set up the priority ranking to appear in Trello cards.


author: Ludo
body: Hi

You can create butler rule like this

```
when a vote is added to a card, move the card to the top of list "prioritized todo"
```


author: Malte Scholz
body: Hey Greg, try <https://airfocus.com/priority-poker/>.   

There's also a Jira integration: [https://marketplace.atlassian.com/apps/1220618/airfocus-prioritization-and-roadmaps?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1220618/airfocus-prioritization-and-roadmaps?tab=overview&hosting=cloud)


Tags: butler