youngmon/atlassian-qna huggingface dataset:
Unable to delete or deactivate users
Asked by manish.malani@sogeti.com:

Our crowd users limit is exhausted and we are unable to go to console and deactivate or delete the users. we only see page with text box asking for new license text.


Answers:
author: Bruno Vincent
body: Hi [manish.malani@sogeti.com](/t5/user/viewprofilepage/user-id/405201)

You will need to enter a 30-day evaluation license key and then delete unnecessary users. Then go to 'Settings \> Licensing \> Recalculate your user total'. Finally you can update the license key field with its previous value.

Please read the following KB for more details: <https://confluence.atlassian.com/crowdkb/users-are-unable-to-log-in-after-updating-the-license-223223576.html>

Hope this helps.

Bruno

comments: author: manish.malani@sogeti.com
body: Thank you for response.

When I try to generate evaluation licese key it asks for server id.

I can not go to atlassian console so can not find server id using that option.

As per KB I checked <https://my.atlassian.com/products> but I do not see server ID. I can find all other details like SEN, license text, history, contacts, etc but I do not find server ID.

Is there any other way to find server ID?

Regards,

Manish


author: Bruno Vincent
body: Yes, there is.

You will find your Crowd server ID in *\<crowd.home\>/shared/crowd.cfg.xml*

```
<property name="crowd.server.id">XXXX-XXXX-XXXX-XXXX</property>
```

As a reminder, *\<crowd.home\>* is the directory you defined in

*crowd-webapp/WEB-INF/classes/crowd-init.properties* when installing Crowd.


author: manish.malani@sogeti.com
body: Thanks for support
Atlassian Crowd group memberships across directories
Asked by Pedro Felgueiras:

I'm trying to implement crowd on out company.

I have the user in an Active Directory (AD) and want to manage group in an internal directory in Crowd.

Is that possible?

Best regards,

Pedro Felgueiras


Answers:
author: Bruno Vincent
body: Hi [@Pedro Felgueiras](/t5/user/viewprofilepage/user-id/510378)

My understanding is that you want to manage your users in AD but your groups locally in Crowd. This is actually feasible. All you need to do is select the 'Manage groups locally' option in the connector's tab of your LDAP directory connector in Crowd's console. Please read the following documentation for more details: <https://confluence.atlassian.com/crowd/configuring-an-ldap-directory-connector-18579550.html>

Hope this helps.

Bruno


Tags: crowd-administration
We want to enable single sign on for JIRA and Confluence
Asked by Seema Abrol:

Hi Team,

I want to establish single sign on for Confluence and JIRA, Can someone please tell me how to enable this?


Answers:
author: Jon Espen Ingvaldsen Kantega SSO
body: There are several ways of achieving SSO for Confluence and JIRA.

[Atlassian Access](https://www.atlassian.com/enterprise/cloud/access) is the natural choice for SSO and user provisioning if you are using the **cloud** version of the applications.

SSO is typically achieved through marketplace add-ons if you use **server** or **datacenter** versions.

As [@Kat Warner](/t5/user/viewprofilepage/user-id/1210828) mentions, there are several protocols for achieving SSO, including Integrated Windows Authentication (Kerberos), NTLM, SAML and OIDC. The first protocol is used on trusted networks to give users access to Jira and Confluence through their Windows session. The strength of Integrated Windows Authentication is the user experience as users logged in automatically without typing usernames or passwords at all. In difference, SAML and OIDC let users login through an identity provider such as AzureAD / Office365 or Google Gsuite. The strengths of SAML and OIDC is that it works well across remote networks.

[@Seema Abrol](/t5/user/viewprofilepage/user-id/2111129) : What kind of SSO would you like to setup in your environment?

Cheers,

Jon Espen

[Kantega SSO](https://marketplace.atlassian.com/vendors/1211151/kantega-sso)


author: Nic Brough -Adaptavist-
body: At the most simple level, if you're using Crowd, just tick the SSO check mark for each application.

I suspect that your question is a bit more complex than that. Could you explain what your user directories are, how you've drawn them in to Crowd and why SSO isn't working with it?

comments: author: Seema Abrol
body: How do i start using crowd ?

Currently we are not using anything

We have the following Atlassian applications

1. JIRA

2. Confluence

3. BitBucket

4. Bamboo


author: Nic Brough -Adaptavist-
body: Crowd is another Atlassian application that acts as a user directory. If you put your users into that, it can be told to enable SSO for the Atlassian applications using it.


author: Kat Warner
body: There are a range of add-ons in the Marketplace that allow you to set up SSO for Confluence and Jira.

What type of SSO are you interested in? SAML, Kerberos, NTLM?

**Disclosure** **:** I work for TechTime, a Marketplace Vendor that sells EasySSO. Please do not hesitate to contact us via our [Support Portal](https://katara.techtime.org/jira/servicedesk/customer/portal/9/group/29) if you require help.
Crowd Rest API
Asked by Pedro Felgueiras:

I'm ting to create some groups with crowd rest api

I'm using the endpoint: POST /crowd/rest/group

With the authentication from my application (Jira)

And body: {"name" : "mygroupname", "type" : "GROUP", "description" : "My Group Description","active" : true}

The responso that I got is:

"Unable to authenticate user as there are no directories mapped to the application google-apps"

I'm not using the login from google-apps and don't know why i'm getting this error.


Answers:
author: Bruno Vincent
body: Hi [@Pedro Felgueiras](/t5/user/viewprofilepage/user-id/510378)

That's because you're not using the right endpoint URI. You must use

*/crowd/rest/**usermanagement/1/**group*

*![Screen Shot 2018-11-07 at 17.43.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/36998i043ADAC731DED9A3/image-size/large?v=v2&px=999 "Screen Shot 2018-11-07 at 17.43.03.png")*

*![Screen Shot 2018-11-07 at 17.43.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/37000i8F80F6A029527F70/image-size/large?v=v2&px=999 "Screen Shot 2018-11-07 at 17.43.26.png")*

comments: author: Pedro Felgueiras
body: Thank you [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)


Tags: crowd-development

developer

rest-api
Applications won't authenticate with Crowd after moving to Windows Server 2016.
Asked by Sebastian Brookfield:

Hi,

We've been moving all our applications from a Windows 7 box to a Windows Server 2016 VM, and everything but Crowd has been easy.

Crowd boots just fine, and I can log in to it.

When I try to log into an application, the authentication fails.  
The error I get is

```
2018-11-07 13:00:17,538 https-openssl-nio-8096-exec-14 ERROR [[Catalina].[localhost].[/crowd].[default]] Servlet.service() for servlet [default] in context with path [/crowd] threw exception
java.lang.RuntimeException: java.net.UnknownHostException: 192.168.111.202:64309: invalid IPv6 address
 at com.atlassian.crowd.manager.validation.XForwardedForUtil.getTrustedAddress(XForwardedForUtil.java:39)
```

This makes no sense. I have no idea why it's trying to parse an IPv4 address as IPv6.  
I also have no idea what the port is.

To explain the set up, we have IIS running on a machine which reverse proxies to the Server 2016 box (192.168.111.202).

Crowd has an additional adaptor listening to port 8096, which has the SSL connection stuff in it, and the proxy pass.

The original Windows 7 has both IPv4 and IPv6 enabled, which the Server 2016 box also has.

Does anyone know how to fix this?

I'm really struggling trying to find anyone with the same problem.

Kind regards,

Seb


Answers:
author: Sebastian Brookfield
body: So I've worked out what my issue is.

In IIS, the Application Request Routing proxy settings have an option for including the TCP port from the client IP in the X-Forwarded-For header.

If I disable this, Crowd no longer views this as an IPv6 address, and works correctly.

My assumption is that the code is looking for the presence of the colon to determine if the IP address is IPv6. Because the port was included, this was tricking it into thinking it was.
How delete addons before start trial?
Asked by gustavo.pinheiro:

Hello, How do I delete an addon? The button to click is not active   

![Button.png](https://community.atlassian.com/t5/image/serverpage/image-id/344557iE5229157744A8E6B/image-size/large?v=v2&px=999 "Button.png")


Answers:
author: Shikha Verma
body: Hi [@gustavo_pinheiro,](#) Welcome to the community!  
You can directly click on the manage subscription, and this will open a new window for that specific app. In the upper right corner, you'll see three dots---click on them and select \*\*Cancel Subscription\*\*. This will allow you to delete/uninstall the app.


author: Lisa Forstberg
body: Hi [@gustavo.pinheiro](/t5/user/viewprofilepage/user-id/5538979) ,

Welcome to the community!

Test to click on "Manage Subscription" to stop the trial, then you should be able to remove it.

In my site I have a trial for this addon and then the same button is called "Stop Trial" (I am on a monthly subscription). When I go through with stopping it I can then uninstall it.

best regards

Lisa


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Service Management Portal Not Available for all users
Asked by Steven Wills:

Hello,

We are using Jira Service Management for internal IT support requests. We have forms set up on the public portal for users to submit tickets. The problem is - only some users can access the Portal. There is no pattern, it is random.

Some users can access without issue while others get a page with a red padlock and the message, "It seems that your account doesn't have access to the help center. Try contacting your admins to grant you permissions." This is happening to people who genuinely have Jira accounts in our org.

The customers settings are set to Open so everyone can raise requests. On the Customer Settings page it does have a link to more access settings, but I do not have access to that page and cannot speak to what is set there. Our org admin says those settings appear fine.

Any insight would be much appreciated. We only have two agents in JSM and are using the free tier. While our Software plan is paid.


Answers:
author: Robert DaSilva - Adaptavist
body: [@Steven Wills](/t5/user/viewprofilepage/user-id/5286862) If the Portal Settings are set such that anyone can access the portal itself, I would guess that the users who are attempting to access do not have the "JSM Customer" license.

I would work with your Instance Administrators (Organization Administrators as Atlassian calls them) to ensure that all your users have been granted the "Jira Service Management - Customer" product license. This is a free license, so you won't incur a cost to granting this to users.

Based on what you're saying, I would assume you want all users on your Cloud site to have this license. It might be worth ensuring that this product access is being granted by default to new users.

Please review the Atlassian documentation related to product licenses here: <https://support.atlassian.com/user-management/docs/give-users-access-to-products/>

comments: author: Steven Wills
body: Thank you, I will look into this.


author: Steven Wills
body: Adding this group solved the problem. Thanks much.

* jira-servicemanagement-customers-company

It is a built in group where "company" is your comapny name. Just search service and it will come right up.


author: Lisa Forstberg
body: Hi [@Steven Wills](/t5/user/viewprofilepage/user-id/5286862) ,

Here are the settings behind the extra link. Example below is WIDE open for anyone to create an account and log in.

![Screenshot 2024-08-29 at 16.22.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/344572iA75DB94E0F522249/image-dimensions/331x232?v=v2 "Screenshot 2024-08-29 at 16.22.30.png")

It would be interesting to see that screenshot from your org admin. Have they limited it to a certain domain and some of your users think they reach the help center with an atlassian account but its not from the specified domain?

all the best

Lisa

comments: author: Steven Wills
body: Thank you.


Tags: cloud

jira-cloud-administration

jira-service-management

jira-service-management-cloud

not-applicable
Smart Values when exporting to excel.
Asked by Geneviev? Bezuidenhout:

Hi there. I am trying to convert the "Original Estimate" and "Time spent" fields from seconds to hours. When exporting to Excel it exports as seconds and I don't want to manually do a calculation formula every time I refresh the filter. I came across the following (below), but no idea where, or how, to implement this. Can someone please provide step by step help as I can't seem to find a guide, just that I need to implement a rule.

{{issue.timetracking.timeSpentSeconds.divide(3600).round}}

Another one I want to explore is the one below:

We spent {{issue.timetracking.timeSpentSeconds.divide(3600).divide(issue.Request participants.size)}} hours per person on this ticket.

Thank you in advance. Your help is much appreciated.


Answers:
author: Bruna Silva
body: Hello [@Geneviev? Bezuidenhout](/t5/user/viewprofilepage/user-id/5347152),

Thank you for reaching out to Atlassian Community!

Smart values allow us to access issue data within Automation rules. Although we can use a combination of automation rules with smart values and custom fields to display information in Filters and dashboards, it's important to note that smart values themselves can't be used directly in these functionalities (filters and dashboards).

In addition, currently, estimates are exported in seconds. However, we understand that the ability to change this behavior would be very helpful, so we have an open feature request for this matter, as you can see below:

* [Original Estimate field's Excel export format should be configurable](https://jira.atlassian.com/browse/JRACLOUD-8898)

Please, feel free to click on "Vote for this issue" and add yourself as a watcher to be kept informed about the state of the feature moving forward.

comments: author: Geneviev? Bezuidenhout
body: Hi [@Bruna Silva](/t5/user/viewprofilepage/user-id/3810006)

Thank you for the feedback.


author: Jack Brickey
body: Hi [@Geneviev? Bezuidenhout](/t5/user/viewprofilepage/user-id/5347152) , I do not believe that this is possible as the number is actually stored as seconds. The only solution that I am aware of is to convert using Excel or similar. You might consider creating a standard template in excel and have the formulas off to the side in another column.

comments: author: Geneviev? Bezuidenhout
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) . Thank you for your feedback, that is how I have been doing it, but really wanted to get away from that option :-) Maybe a feature they should be looking at, who wants time in seconds? :-)


Tags: cloud

jira-service-management

jira-service-management-cloud
SLA issues
Asked by Sarah Cristina Bizewski:

Good morning, how are you? We woke up with issues with our SLAs in Jira. Talking to other companies, I was informed that they are also having problems. Are we really experiencing instabilities at Atlassian? Do we have an estimate for normalization? Best regards


Answers:
author: Sarah Cristina Bizewski
body: Bom dia  
Problema resolvido.  
Obrigado!


author: Fer
body: Bom dia..

Aqui tamb?m estamos com problema [@Sarah Cristina Bizewski](/t5/user/viewprofilepage/user-id/5530034) , tivemos todos os SLA?s removidos dos tickets e ao acessar as configura??es de SLA, vemos uma mensagem de inconsistencia, onde a p?gina est? com falha.


author: Dan Breyen
body: Hi [@Sarah Cristina Bizewski](/t5/user/viewprofilepage/user-id/5530034) were you able to see any issues this AM on Atlassian's [Status Page](https://status.atlassian.com/)? I just took a quick look and don't see any issues currently reported.

There appears to have been a performance issue which was addressed earlier today, is that what you were experiencing?

It's been my experience they're pretty good about updating that page if there are issues. Do you have a specific issue with your SLA's? I'm not aware of any issues with my JSM instance this AM.

You can always contact [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) if you're having issues with your instance.

Hope that helps


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira automation
Asked by johannes tavarwisa:

Hi

How do i setup a rule , that alerts everyone with in the team once a comment has been added to an existing issue/service request/ incident


Answers:
author: Tomasz Kowalczyk
body: Hi [@johannes tavarwisa](/t5/user/viewprofilepage/user-id/5577929)  
Why do you need a rule? just check settings\>notification and just add who has to recive notification when issue is commented


Tags: cloud

jira-service-management

jira-service-management-cloud
Anyone facing internal errors currently with JIRA Service Management?
Asked by Frederic Chang:

Hi all,  

We're facing issues currently with JSM:  

![JIRA issue JSM.png](/t5/image/serverpage/image-id/344470i40354BC87178CDF9/image-size/large?v=v2&px=999 "JIRA issue JSM.png")  

We don't see it appear on the [Service Status page](https://jira-service-management.status.atlassian.com/).  
Wondering if it's global or just specific to our domain.  

Thanks!


Answers:
author: Charlie Misonne
body: Hi [@Frederic Chang](/t5/user/viewprofilepage/user-id/5145790)

Well in the meantime an active incident was published on the status page for Jira, Jira Service Management and Jira Work Management.

[Atlassian Status](https://status.atlassian.com/)

comments: author: Frederic Chang
body: Hi Charlie, thanks I can see it now indeed, hoping it will be fixed quick!


Tags: cloud

jira-service-management

jira-service-management-cloud
The usage of smart value in Asset automation
Asked by lichin Chen:

Hello,

I want to send a notification to Slack webhook via automation in Asset. The webhook works fine, but it did not proceed with Jira smart value {{}}.

Example:

{"text": "New issue created: \*{{issue.key}}\* - {{issue.summary}}"}

In slack, it shows "New issue created: \*{{issue.key}}\* - {{issue.summary}}", meaning {{issue.key}} is not replaced.

I read "Automation smart values - Assets", but there is only an example for "send Email". I am wondering if smart value works only for "send Email" feature or I missed something?


Answers:
author: Vijay Dadi
body: Hi [@lichin Chen](/t5/user/viewprofilepage/user-id/5579484) ,

Sending notifications with smart values works just fine. I have set up one and it works fine.

![notification.png](https://community.atlassian.com/t5/image/serverpage/image-id/346258i0ECD086B27D72201/image-size/large?v=v2&px=999 "notification.png")

Regards,

Vijay


Tags: data-center

jira-service-management

jira-service-management-data-center
SLA threshold breached: Time to first respond will breach in the next hour
Asked by Danielle David:

unable to get these automations workings.

When: SLA threshold breached

Time to first respond will breach in the next hour

Agent group equals:

Service desk

Priority is on of

High or Highest's

Then send email: to the assignee


Answers:
author: Cristian IONESCU
body: Hi Danielle,

1.You can change Time to 1h

2. Instead of "Request type equals" you can put Agent group equals

Hope this will help.![SLA.png](https://community.atlassian.com/t5/image/serverpage/image-id/344396i0987839C4115AFF5/image-size/large?v=v2&px=999 "SLA.png")

comments: author: Danielle David
body: This is what I have and still does not work. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/344677i03A685182E79AA9C/image-size/large?v=v2&px=999 "image.png")


author: Cristian IONESCU
body: Can you please check if you have tickets with: "Time of First Response" breach?

The automation seems to be ok.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add newlines in Json payload for submitting a webRequest in automation
Asked by Adolfo Casari:

I have created a variable

comment = \*{{issue.comments.last.author.displayName}} commented\*: {{issue.comments.last.body}}

then I create a comment using a webrequest action , the custom data for the request is:

{ "issues":\["{{webhookResponse.body.object.title}}"\], "data": {"comment":"{{comment.jsonEncode}}"} }

The comment is created OK, but I need to add couple of newlines between:

\*{{issue.comments.last.author.displayName}} commented\*: and

{{issue.comments.last.body}}

I've tried adding in between both:

\\n\\n (prints \\n\\n in the comment)

\\\\n\\\\n (prints \\\\n + newline + n)

Thanks for your suggestions,


Answers:
author: Adolfo Casari
body: In case someone runs into the same issue, use: \\\\ (for a single newline)


Tags: cloud

jira-service-management

jira-service-management-cloud
Clientes no reciben mail de invitaci?n
Asked by Areliz Isla:

Hola, hace un tiempo he estado teniendo un problema con un cliente que no ha podido recibir un mail de invitaci?n o recuperaci?n de contrase?a.

Tengo registro de las invitaciones fallidas. El detalle y la posible soluci?n (que es la de volver a enviar la invitaci?n a trav?s de la p?gina Clientes), sin embargo, no funciona por m?s que trate y solo acumulo el mismo tipo de notificaci?n para este cliente.

Adicional a eso, tengo un problema con un cliente que hab?a estado subiendo espor?dicamente tickets, sin embargo, al intentar ingresar al portal hoy me indica que no tiene acceso y que se contacte con un administrador para que que le den permiso, aun asi, al verificar su cuenta en la pesta?a de Clientes me indica que est? activo y puede levantar tickets.

Si alguien puede ayudarme con esto, les estar?a muy agradecida.

Saludos!


Answers:
author: John Funk
body: Hola Areliz,

Debes enviar un ticket de soporte a Atlassian para ver si la direcci?n de correo electr?nico est? en su lista de supresi?n.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-service-management

jira-service-management-cloud