youngmon/atlassian-qna huggingface dataset:
Space icons no longer square?
Asked by Martin Dowie:

Not sure when this happened but our icons are not half width, and no longer square: ![icon-not-square.png](/t5/image/serverpage/image-id/138428i1F95FFEDFBD60D12/image-size/large?v=v2&px=999 "icon-not-square.png")

Anyone else seeing this? Any fix?

Running Confluence Server 7.4.7


Answers:
author: Brant Schroeder
body: [@Martin Dowie](/t5/user/viewprofilepage/user-id/3839684)

What icons are you seeing this occur with? Can you share a larger screenshot? Does it happen when you disable all the plugins and run it in safe mode?

comments: author: Martin Dowie
body: We did get round it...but it's so long ago now, that I can't remember! I'm wondering if it was an IE11 issue...


author: Brant Schroeder
body: That would sound correct since that browser is not supported.


author: Martin Dowie
body: No that wasn't it...I remember it was an issue with all browsers. We tracked it down to a plug-in! A free one...but can't remember which one. Urg. Never mind...if you see 'non-square icons'...check for any new plug-in!! :-)


Tags: confluence-server

icon

logo

server

side-bar
inline comment encoding problem
Asked by Pavel:

Hello. When i add inline comment to page using cyrillic symbols - i have problem

![image.png](/t5/image/serverpage/image-id/138426i342FFD4043E15C5B/image-size/large?v=v2&px=999 "image.png")

In database i see

```
*************************** 1. row ***************************
CONTENTID: 134589921
CONTENTTYPE: CUSTOM
TITLE: inline-serialized-highlights
VERSION: 1
CREATOR: 8a9983d3430ffc7a01430ffcd57701cd
CREATIONDATE: 2021-04-13 06:49:04
LASTMODIFIER: 8a9983d3430ffc7a01430ffcd57701cd
LASTMODDATE: 2021-04-13 06:49:04
VERSIONCOMMENT:
PREVVER: NULL
CONTENT_STATUS: current
SPACEID: NULL
CHILD_POSITION: NULL
PARENTID: NULL
MESSAGEID: NULL
DRAFTPAGEID: NULL
DRAFTSPACEKEY: NULL
DRAFTTYPE: NULL
DRAFTPAGEVERSION: NULL
PAGEID: 134589920
PARENTCOMMENTID: NULL
USERNAME: NULL
PLUGINKEY: com.atlassian.confluence.plugins.confluence-content-property-storage:content-property
PLUGINVER: 7.11.1
PARENTCCID: NULL
HIBERNATEVERSION: 2
LOWERTITLE: inline-serialized-highlights
```


Answers:
author: Pavel
body: But i\`ve found this comment in Database and it\`s look like ok

```
BODYCONTENTID: 134620829
BODY: <p>????</p>
CONTENTID: 134589967
BODYTYPEID: 2
```

And if i add answer for this comment - it's will be displayed correctly

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/138572iE8F71C649972E4A8/image-size/large?v=v2&px=999 "image.png")

comments: author: Dmitry Shapiro
body: It seems like you have Multiexcerpt Plugin of version 5.5.1 or 5.5.2 installed. Try to revert to version 5.4.14 instead.


author: Pavel
body: Thank you, it's really helped !


Tags: confluence-server

server
Epic name/Epic Link won't display with Jira Filter Macro
Asked by K Venture Development:

Hi!

I'm trying to make a confluence page that shows a table of issues taken from my recent Jira Sprint.

I've used the Jira Filter Macro with a JQL filter like the following:

```
project = SEL AND Sprint = 91 ORDER BY created DESC
```

That query works great on Jira, and the result is the following:

![jira result.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/138385i467A1A59260FC709/image-size/large?v=v2&px=999 "jira result.PNG")

Then, moving on conflunce to make a page with a similar tabular view, Epic link nor Epic Name will show:

![confluence result.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/138386i4F1F066B55311891/image-size/large?v=v2&px=999 "confluence result.PNG")

Am I doing something wrong?

Products are linked, and all selected isseus on jira have Epic Link assigned.

I've tried to remove one of the two fields (epic name, epic link) instead showing both, but nothing changes.

Even changing JQL query won't fix the thing.

I've found previous tickets reported for this type of behaviour, but seems to be fixed in previous versions.

I'm using both cloud versions of products (jira, confluence). Bitbucket is linked too.

Thanks in advance for your time!


Answers:
author: tim.wheeler
body: Any update on the above [@carlosughini](/t5/user/viewprofilepage/user-id/2203724) . We have the same issue in Confluence cloud, that you can only show Epic Link IDs and not the Epic name.

Is there even a product bug for this, I can't see it in the public Jira instance.

comments: author: tim.wheeler
body: Found the bug, click on the 'affects me' to get this prioritised

<https://jira.atlassian.com/browse/CONFCLOUD-51568>


author: carlosughini
body: Hi there,

Welcome to the community!

My initial guess is that you are using a Next-gen project which, unfortunately, does not support the Epic Name field yet.

I know that next-gen projects are a major initiative for the company, but I'm not sure if they have an ETA to fix that.

Cheers,

Carlos

comments: author: K Venture Development
body: Hi Carlo,

I suggest, reading your nickname, that you're Italian, just like our team.  

Thanks for your answer.  

We have recently adopted the atlassian tool suite and honestly I can't say to you which type of project we use on Jira.

Navigating trought our Jira project, I've seen this:

![standard.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/138429i41D80D4AD0486CCC/image-size/large?v=v2&px=999 "standard.PNG")

As you can read (if you speak Italian, but i guess so) project seems to be "classic".

Can I help you giving you futher informations?


Tags: cloud

confluence-cloud

filter

jira

macro
How can we clean up passwords, secrets from existing confluence page
Asked by Vaidehi Thakur:

As a security Engineer I am trying to work on a task which will make sure that our existing confluence pages doesn't have any passwords, secrets or api keys. If there are any then i need to identify those pages and then clean up accordingly.

Can you please suggest a way to do it and how.

Best


Answers:
author: WW
body: Out of the box, there's no easy way to do this. You'll either need to write your own script or get someone else's.

If you can code, you could always come up with a list of keywords or phrases to search for, then use the [Confluence Server REST API](https://docs.atlassian.com/ConfluenceServer/rest/7.12.0/) to search through the content in bulk. (There's a REST API for cloud, but I'm not familiar with it). Or if you have ScriptRunner for Confluence, you could create a script in it to do the same thing.

You can also look in the [Atlassian Marketplace](https://marketplace.atlassian.com/addons/app/confluence) for a plugin that might already do what you're looking for.


Tags: new-to-confluence
Space settings missing permissions tab
Asked by JRodney Estrada:

Hey all,

Anyone know why the "Permissions" tab would be missing from "Space Settings"? I noticed some Confluence Cloud spaces have the "Permissions" tab on the "Space Settings" page while other spaces do not. Is it easy to add the "Permissions" tab?

Thanks!


Answers:
author: JRodney Estrada
body: I found the answer under "Recover Space Permissions" here

<https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/>


author: Sharon Helms
body: Hello [@JRodney Estrada](/t5/user/viewprofilepage/user-id/4004632) ,

You might be limited from seeing the Permissions tab in certain space's Space Settings if you do not have the the correct permissions. I might be helpful to look for a pattern of when you can see the "Permissions" tab and when you can't.

* Do you know if you're a Space admin for the spaces in question?
* Are you able to see other parts of Space Settings for those spaces?
* Lastly, are you using Confluence on the Free plan?

Also, if you haven't seen it already, this [article about space permissions](https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/) might be helpful.

Best wishes, Sharon

comments: author: JRodney Estrada
body: Hi [@Sharon Helms](/t5/user/viewprofilepage/user-id/976803) ,

Good questions, this is what I've found...

Q1 - I am not the space admin on the spaces that are missing the permission tab.

Q2 - Yes, I can see other tabs like "Content Tools"

Q3 - Using Confluence Premium.

I noticed that I can see the permissions tab on spaces that are labeled "Manage Permissions" under "Operations" on the Global Security page (see screenshot) and I cannot see the permissions tab on spaces that are labeled "Recover Permissions".

Helpful?

![Manage_and_Recover_Perms.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/138387iE60DF3C1D11707D1/image-size/large?v=v2&px=999 "Manage_and_Recover_Perms.PNG")


Tags: cloud

confluence-cloud
ALL OF MY DATA IS GONE - 3 years of work ???
Asked by Alejandro Pinz?n:

Hi,

All of my data from my account is gone. Can you please check?

We have hundreds of thousands of dollars worth of critical documentation and we can't access it!

Thanks,

Alejanndro


Answers:
author: Nic Brough -Adaptavist-
body: So, you've not lost anything, you've chosen to discard it by not paying for the service any more.

You will need to pay for the service you've been getting, for a little longer, then Atlassian will restore your access to it. Then if you want a copy of your data for when you stop the service again, you can create a backup and download it, or export the spaces you need and keep the downloads of those.


author: Alejandro Pinz?n
body: I asked them about this, and they answer my messages but they're saying I need to upgrade my account in order to receive service.

I'm so saddened to see that there's no genuine interest to help a customer who has paid them thousands of dollars in the past just because I can't afford that same plan today. ???


author: Nic Brough -Adaptavist-
body: You will need to ask Atlassian support about this, over at <https://support.atlassian.com/contact>

They will have a full backup, and may be able to re-instate your account immediately once they have uncovered what the problme is. (Start by checking that your subscription has not lapsed in my.atlassian.com)


Tags: cloud

confluence-cloud
Lost personal space when migrating to another cloud confluence site
Asked by Jitesh Halai:

Hello

We had two confluence site and decided to merge.

In the site we closed down we had some people use personal spaces and these have not been migrated. Any way we can get to the old site and access the personal spaces so that we can transfer manually?

Thanks


Answers:
author: Sri Kumar
body: HI [@Jitesh Halai](/t5/user/viewprofilepage/user-id/4346376)  

Good day and welcome to Atlassian Community
> On the site we closed down we had some people use personal spaces and these have not been migrated.

When you refer that the site was closed, was the site deleted?

If the site was not deleted then, our support team can help with the migration of the personal space.

We recommend that you create a case with us by using the below link and choosing Migraition support:

* <https://support.atlassian.com/contact/>

Regards,  
Sri Kumar

comments: author: Jitesh Halai
body: Hi It was deleted?

Are you able to recover from a backup?

It was a paid licence.

Regards

Jitesh


author: Sri Kumar
body: Hi [@Jitesh Halai](/t5/user/viewprofilepage/user-id/4346376),  

Thanks for getting back to us.   
We can see that you have created a case with us. An engineer will be helping you to with the issue.

Regards,  
-Sri


author: Jitesh Halai
body: Hello - please can you link the case reference here please. Thank you


author: Sri Kumar
body: Hi [@Jitesh Halai](/t5/user/viewprofilepage/user-id/4346376) ,  

Please find the case link:   
-[https://getsupport.atlassian.com/servicedesk/customer/portal/49](https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-21647)

-Sri


Tags: cloud

jira-software

jira-software-cloud

migration

personal-space
I cannot login to Atlassian anymore
Asked by Jake Heft:

I am not able to login to Atlassian--with the exception of BitBucket. A few weeks ago I reset my cookies and haven't been able to access Confluence or Jira since then, I always get the error pictured below. I've restarted my browser, restarted my computer but haven't had any luck. I have been able to login while in incognito mode, but I need to be able to login normally. Any help is much appreciated.

![Screen Shot 2021-04-12 at 11.30.44 AM.png](/t5/image/serverpage/image-id/138351i7648BE99150414B7/image-size/large?v=v2&px=999 "Screen Shot 2021-04-12 at 11.30.44 AM.png")


Answers:
author: Shannon S
body: Hi Jake,

I hope you are doing well. I'm sorry you're having this issue lately! Can you tell me what browser version you're using? Can you try disabling all browser add-ons? You can re-enable them one at a time, which should help narrow down which one is causing the issue.

Otherwise, in the meantime, try another browser and another workstation. See if the issue happens there too.

Take care,

Shannon

comments: author: Jake Heft
body: Hi Shannon,

Thanks for the response. I'm using Chrome Version 90.0.4430.85. I've tried disabling all of my extensions and restarted the computer again, but still no luck. It does work in Safari, but ideally I would like to access the site with Chrome.


author: Shannon S
body: Hi Jake,

Thank you for confirming your Chrome version. If you're not able to get Chrome working, even in Incognito Mode and from another computer, report this to your Atlassian site admin. They will raise a ticket with our [support team](https://support.atlassian.com/contact). From there, we can take a look at your login and find out why it's not working.

Let me know if they have any trouble raising the ticket.

Take care,

Shannon


Tags: cloud

confluence-cloud

jira

khoros

login
Broken Images appearing after page updates
Asked by Linda Shady:

Hello,

Back in August 2020, there was a conference call discussing the topic of 'disappearing images' and some troubleshooting options and workarounds. At that time, this was a reported bug that was categorized as minor, so no fix was planned.

We are experiencing this again, with a newly created pages. We just found a page created in March 2021, that was updated on 4/9 and the images have disappeared.

<https://confluence.tempustechnologies.com/display/POL/Sunbelt+Device+Handling+for+Orders+and+RMAs+Ingenico_How+To>

Has this bug been upgraded from Minor status and is there a potential fix for this coming soon?

Thank you!

Linda


Answers:
author: Owen Wallis
body: Hi Linda,

I think in this instance it would be worth you dropping an email to Atlassian support. They would be able to take a look at your site and try and figure out what is going on.

I could try and offer a few vague suggestions (i.e. were the images hosted externally, can you still see the images on the attachments page) but I don't think it will fully help you diagnose.

All the best

Owen


Tags: confluence-server

server
Table merge cell in header row - columns disappear
Asked by Michael K?hberger:

If you merge two cells in different rows, whereas one row is a table header row, table cells disappear.

Editor

![Editor.png](https://community.atlassian.com/t5/image/serverpage/image-id/138327iC6B68664D7E6C93C/image-size/large?v=v2&px=999 "Editor.png")

Display

![Display.png](https://community.atlassian.com/t5/image/serverpage/image-id/138328iEF28F2292E4A562D/image-size/large?v=v2&px=999 "Display.png")


Answers:
author: Michael K?hberger
body: I have created a bug report for this: <https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-290935>

comments: author: Jessica Craig
body: Did they fix this bug? Or did you find a work around for this?


author: Michael K?hberger
body: Yes, it is already fixed: **Fix Version/s:** [7.12.0](https://jira.atlassian.com/issues/?jql=project+%3D+CONFSERVER+AND+fixVersion+%3D+7.12.0), [7.11.2](https://jira.atlassian.com/issues/?jql=project+%3D+CONFSERVER+AND+fixVersion+%3D+7.11.2), [7.4.9](https://jira.atlassian.com/issues/?jql=project+%3D+CONFSERVER+AND+fixVersion+%3D+7.4.9)


Tags: confluence-server

server
Sometimes an external image is not copied in the Confluence page
Asked by Raluca Velcherean:

Hi,

I have a problem. Sometimes, when we try to copy and paste an external image in a Confluence page it doesn't work.

Strange is that if we paste with keyboard(CTRL+V) it's working, but if we use mouse(right click + paste) not.

Can you help us, please?

Best regards,

Raluca


Answers:
author: Brant Schroeder
body: [@Raluca Velcherean](/t5/user/viewprofilepage/user-id/4345714) Welcome to the Atlassian Community

Is this functionality the same in every browser?


Tags: confluence-server

server
Does Analytics data get exported and imported
Asked by Robert Egan:

Does an export/import include analytics data? If so, is there a way to exclude it?

We use export and import to create our development and test environments. Export currently takes several hours, and import takes several more, so I would like to keep that from growing any more than it needs to.


Answers:
author: Brant Schroeder
body: [@Robert Egan](/t5/user/viewprofilepage/user-id/4276125)

The only items that you are able to include or leave out are listed when you perform the space export. My guess is that analytics are not included but even if they are you would not be able to exclude them.


Tags: confluence-server

server
Unpublished changes icon keeps appearing
Asked by Marian Vidra:

After updating content and publishing the page I keep getting the 'Unpublished changes' icon appearing numerous times. Even after repeating the process, the page needs to be re-published 3-4 times until the icon disappears. Anyone else experiencing the same problem?

View mode:

![Unpublished changes - Edit mode.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/138314i58B93A9F355447FF/image-size/large?v=v2&px=999 "Unpublished changes - Edit mode.JPG")

Edit mode:

![UC2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/138315i78C1883E8D6D7882/image-size/large?v=v2&px=999 "UC2.JPG")


Answers:
author: RPT Admin
body: I have the same problem occasionally. It generally resolves after republishing the page once. It's an occasional annoyance but - in my case - not worth pursuing. Sounds like your experience is much worse.


author: Marian Vidra
body: Sure, I agree with you [RPT Admin](https://community.atlassian.com/t5/user/viewprofilepage/user-id/502096), it's not worth pursuing. It's just another reminder for Atlassian to fix also these small annoying bugs.


Tags: cloud

confluence-cloud
How to make the personal space a landing page for the whole users
Asked by Mahdi Challouf:

Hello,

I have a client requirement is to make the personal space a landing page for the Confluence site, I know it's a user preference and users can choose to override the site homepage but they want it to be automatic for the whole users once they open the site they see their personal space first.

Any suggestions please on how can I achieve it?

I'm using Confluence Server 7.4.6 and we have Refined app installed.

Regards


Answers:
author: Brant Schroeder
body: [@Mahdi Challouf](/t5/user/viewprofilepage/user-id/2092301) Unless refined lets you do that you are limited to space pages or having the user make the change <https://confluence.atlassian.com/doc/configuring-the-site-home-page-138140.html>

comments: author: Mahdi Challouf
body: they requested to be automatically for all the users, having the user make the change will not work for them


Tags: confluence-server

server
Confluence Site title Not working?
Asked by Marcela Junyent:

I changed the site title in confluence. But nothing happens. I'm using Confluence Cloud. Anyone knows what the problem is?

Regards


Answers:
author: Vero Rivas
body: Hi [@Marcela Junyent](/t5/user/viewprofilepage/user-id/828003)

Look at this post

<https://community.atlassian.com/t5/Jira-Software-questions/Change-Site-Title-URL/qaq-p/1596012>

Cheers


Tags: cloud

confluence-cloud
Problem with editing Drawio
Asked by Rima BEDJA:

Hello,

We've a problem when we want to edit the diagram without editing the page.

We could do it before updating the plugin. We have the last version.

Thank you for your help!

![Error.png](https://community.atlassian.com/t5/image/serverpage/image-id/138294i7C87F7C175542580/image-size/large?v=v2&px=999 "Error.png")


Answers:
author: David Benson
body: This is a bug fix. It was previously possible to directly edit a diagram from a page and publish it without updating any drawio macro in a share draft of the page. It was also possible to save a new diagram version to a shared draft of a page, then go in and start editing the diagram directly without seeing the changes in the shared draft. This causes confusion with versions going out of sync.

We're not sure exactly when this started happening, but we only started to receive reports relatively recently. I'm guessing something changed in synchrony, all the reports are from this year.

The change is now versions saved via direct editing also update the macro in the shared draft of the page. Over time you will see less of this warning. But while you have a state that the two are out of sync on a page, the user will be instructed to edit the other version to get them back into sync.


author: Vero Rivas
body: Hi [@Rima BEDJA](/t5/user/viewprofilepage/user-id/1898375)

I do not know if it is exactly a Confluence problem, you would still have to write to the addon provider

Cheers


Tags: confluence-server

draw.io

server
can be Trello started together with WINDOWS 10?
Asked by Antonio Albuquerque:

Dear Sirs  
I would like to know if Trello can be started together with WINDOWS 10?  
I use the trello desktop  
If it is possible, how to do it?


Answers:
author: Mirek
body: Hi [@Antonio Albuquerque](/t5/user/viewprofilepage/user-id/1849030) - Welcome to Community! :)

I would start with trying those steps - <https://support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps>


author: Antonio Albuquerque
body: Wonderful  
Worked perfectly  
Thank you very much.
I'm trying to create a master design board but also separate boards for each designers workflow.
Asked by Hanna:

I want the cards on the master design board to be replicated on each members own boards. I need the movements and updates from one to sync to the other, but only the relevant cards for each member. How can I achieve this on Trello without relying too heavily on power-ups.


Answers:
author: Qasim
body: Hi [@Hanna](/t5/user/viewprofilepage/user-id/1847978)

As Teddy stated above, you can easily accomplish this using Unito. We allow you to sync across multiple boards to create a Master Board. Super useful! I'd recommend starting with our webinar on creating a master board in Trello.

How to Create a Master Board in Trello (Webinar/Tutorial):

<http://bit.ly/2OB4oIa>

Hopefully you find this helpful, if you have any questions at all please don't hesitate to ask!

Best,

Unito


author: Teddy
body: Hi there Hanna!

Unfortunately, card syncing is not currently possible natively within Trello. I'll definitely let our team know thats something that you'd be interested in though!

I know you would prefer not to rely on Power-Ups, but just in case, here are a few third-party Power-Ups that can help you keep cards in sync:  

[Cardsync](http://info.trello.com/power-ups/cardsync)  
[Unito](https://info.trello.com/power-ups/unito)  
[Board Sync by Unito](https://info.trello.com/power-ups/unito/board-sync)
Not receiving 'email validation' email in my Outlook inbox
Asked by Marina Sykes:

I'm not receiving the 'email validation' email for Trello and neither is my colleague, so we can't start using another colleague's Trello board.

I would be very grateful if someone could help!

I have put the 'do-not-reply...' email into my Contacts addresses already.

Thank you.


Answers:
author: Torben_trello
body: Can you please reach out to trello.com/contact with the email addresses in question? We'd be happy to check out email logs and investigate.


Tags: email

validation