youngmon/atlassian-qna huggingface dataset:
Je n?ai plus acc?s ? mes tableaux
Asked by HAMAD:

L'application ? effacer toutes les donn?es que j'avais utilis?


Answers:
author: Renato Fagaraz
body: Hi, Hamad! Welcome to the Atlassian Community!  

While I can't confirm it just yet, it is possible that you have another Trello account that is out there and hiding from us!

I can definitely do some sleuthing on our end here to see if we can find it, but I'll need a few more details to help me track it down. If you can provide me with any of the following, that would be the most helpful in trying to relocate these missing boards:

* Any board URL/link that you are trying to access
  * You may have saved some of them in your browser history, favorites, or email
* The public username handle you may have used in Trello (@username)

If you're sure the account you're using is the correct one, you could also check on under the notifications tab if you were removed from any Workspaces or Boards you might have been using.  

Let me know if those options help, and we'll continue from there!

*** ** * ** ***

Bonjour, Hamad ! Bienvenue dans la communaut? Atlassian !

<br />

Bien que je ne puisse pas encore le confirmer, il est possible que vous ayez un autre compte Trello qui existe et qui se cache de nous !

Je peux certainement faire quelques recherches de notre c?t? pour voir si nous pouvons le trouver, mais j'ai besoin de quelques d?tails suppl?mentaires pour m'aider ? le retrouver. Si vous pouvez me fournir l'un des ?l?ments suivants, cela me serait tr?s utile pour essayer de relocaliser ces planches manquantes :

L'URL ou le lien du forum auquel vous essayez d'acc?der.  
Vous avez peut-?tre sauvegard? certains d'entre eux dans l'historique de votre navigateur, dans vos favoris ou dans vos courriels.  
Le nom d'utilisateur public que vous avez peut-?tre utilis? dans Trello (@nomd'utilisateur).  
Si vous ?tes s?r que le compte que vous utilisez est le bon, vous pouvez ?galement v?rifier sous l'onglet notifications si vous avez ?t? retir? d'un espace de travail ou d'un forum que vous utilisiez.

Faites-moi savoir si ces options vous aident, et nous continuerons ? partir de l? !
I transfered a board to a new account and cannot see it
Asked by Patrick:

I have a free Trello account and a work Trello account. I have followed the steps on moving the free board to the new standard paid workspace. I am admin. in both boards. When I log into my paid work account, the board is not there. I am sure I missed a step somewhere but I have not been able to find it. As soon as I add more than 10 collaborators, it won't let me edit any cards even though I am now paying. Any help is appreciated. Thanks!!


Answers:
author: Gaurav Kataria
body: It could be that you have two workspaces associated with your work account, and you might have mistakenly transferred the board to a free workspace under your work account. You can check which workspace the board is in, by clicking on the Workspaces Tab on the Top-Left.


Tags: cloud

trello-cloud
deleting archived cards
Asked by Krzysztof Milejski:

* After how long do archived cards get deleted?
* Do I have to delete them myself?
* If so, how do I do it in bulk?


Answers:
author: Rasmus Wulff Jensen
body: Archive cards are not auto-deleted. They stay there until manually deleted or Sent back to the Board

You can use this free tool to bulk delete (Trello do not support bulk deletion out of the box): <https://trellotools.azurewebsites.net/BatchArchive>

comments: author: Krzysztof Milejski
body: ok, thanks for your answer  
but I can't authorize the account because it says: App not found

please give me more detailed instructions


author: Rasmus Wulff Jensen
body: [@Krzysztof Milejski](/t5/user/viewprofilepage/user-id/5447130) Sorry about that... The "App not found" issue is now resolved so please try again (Thank you for reporting this ?)


author: Krzysztof Milejski
body: yes, now everything works fine,  
thanks for your help
Is act of sending Scheduled Maintenance notification TIED directly to the Maintenance Start Date
Asked by Jill Olson:

We're using the Scheduled Maintenance message type to send an informaitonal message to all our users. We set it up to start maintenance on Aug 14th as that date is key to our updated message. HOWEVER we wanted the email notification to send immediately. Is the message send date/time TIED directly to the Scheduled Date/Time Field? And maybe that's why our message isn't sending???


Answers:
author: milynnus
body: [@Jill Olson](/t5/user/viewprofilepage/user-id/5564966)

Key to understanding Trello automation is that it is based on an event. For when you set a due date. That is an event from a user action. Or it can be an event when the date is reached, then if you have a scheduled event automation that will be triggered.


Tags: cloud

statuspage

trello-cloud
Saving card titles
Asked by steven ridenour:

I use Trello extensively. I've used Trello for quite some time and am now experiencing my first problem/issue.  
Problem: I cannot edit a card title. Once the card with a title is established and I go back to change the title it always reverts to the original title.  
I look forward to a prompt response.

<br />

<br />


Answers:
author: Renato Fagaraz
body: Hi, Steven! Welcome to the Community!

This sounds a bit strange. Normally, if you see an edit you make rollback to a previous version, it either means that the change wasn't saved due to connectivity issues or that there was an update right after that changed the card's title. Would you mind if we explored those options a bit?

* Connectivity:  
  * Can you check if the description field of the cards behaves similarly to the title? Does it roll back as well?
  * Could you try changing the title of a card through a different device altogether? Maybe a mobile device you have available
  * Could you try the same on a different internet network? Possibly a mobile data plan?
* Automatic Update:
  * Do you know if you have any apps connected to your boards to help you manage them? Those could be 3rd party connected apps, Power-Ups or maybe even Trello's native Automation feature.
  * Could you find me one example of a card that's rolling back its title and provide me with a link/URL for that card? That will allow me to check on our backend if there is a history log for that change

Hopefully we can figure this out, let me know if you have any questions!


Tags: cloud

trello-cloud
How to get full Trello features?
Asked by Edyberto Contreras:

My question is, if there are a Trello payment subscription

I couldn't found the way of pay for it


Answers:
author: Peter Van de Voorde
body: Hi [@Edyberto Contreras](/t5/user/viewprofilepage/user-id/5564909) ,  

Welcome to the Atlassian Community.   

You can select the Premium plan on this page to get the full Trello Features: <https://trello.com/pricing>  

And you can find their billing FAQ here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>  

I hope this helps.  

Cheers,  
Peter


Tags: cloud

not-applicable

subscriptions-and-billing

trello-cloud
Archiving cards after removing a member
Asked by Anton Ro?nov:

Hi, I went through the process of offboarding Trello users at our place. I had the member removed via the share button. But instead of all his cards staying put, just not assigned to anyone, they got archived. Why did this happen?


Answers:
author: Josh_Unito
body: [@Anton Ro?nov](/t5/user/viewprofilepage/user-id/5564788) Do you have any automation set up with Butler?  

I just tested this out with a fresh board and the cards stayed put. I created a board, added two members, had Member #1 assign Member #2 to each card. Member #1 then removed Member #2 from the board and the cards weren't archived.

I'd check to see what rules you have in place.


Tags: cloud

trello-cloud
Edit Comment Becomes to Blank Text Box
Asked by JuSt eLLa:

When I wanted to edit a comment, all that was written had disappeared, and the text box became blank.

When I clicked "discard changes" it went back to normal.

Therefore I thought it was a display bug. I

clicked again on "edit", used the ctrl+end keyboard shortcut, and added the note I wanted.  
Again, I don't see anything of what was written there before.

After saving, only the new note I added is shown.  
I used ctrl+z to cancel, but nothing happened!!!

I have tried with other comments on the same card and there is no problem. It works perfectly fine.

Then I tried to edit the same problematic comment again with the only new note I added, and again, the text box became blank.

WHAT SHOULD I DO???

It seems like a specific problem in the specific comment text box.  
I really need what was written there and now the data is gone.

I would appreciate any guidance and help.


Answers:
author: Josh_Unito
body: My first recommendation would be to always save sensitive data in a back-up somewhere. If I have notes I don't want to lose, I always keep a copy in a notepad file on my laptop.

Some browser extensions can occasionally interfere with page functionality, so I'd check which extensions you have active (if any).

Whenever websites act a bit funny in this way, I also try to clear my cache and see if that helps or try again in a different (or incognito) browser. It's always a good idea to troubleshoot a few options like that to see where the problem's coming from.

Unfortunately, it sounds like this is one of those classic: "turn it off then on again" IT problems.


Tags: cloud

comment

edit

trello-cloud
How do I change email address?
Asked by Sandy Stump:

I have been through the process up until the point where it wants to send me a verification email to my new email address. Despite repeated attempts no verification email comes through.


Answers:
author: Bibek Behera
body: [@Sandy Stump](/t5/user/viewprofilepage/user-id/5551092) Welcome to the community.

Have you checked the spam/junk folder for the verification email?

Best Regards,

Bibek


Tags: atlassian-cloud

cloud

trello-cloud
multiple 'linked' select fields i.o. single hierarchy field
Asked by mike_staal:

Hi everyone ??

I recently introduced JPD to the rest of my team, and they really are a fan like me. Of course, there's a few hiccups and things that "other tools do more/better than JPD", in their resp. opinions ;-)

One of those was, however, a valid point that I'd like to ask your take on: **Hierarchy field**.

What i mean by this, is 1 field where there's a bunch of (expandable) options to select from. F.e. with clothing, you have 3 main categories (male, female, kids) that would drop-down further into (underwear, pants, shirts, accessories), and where shirts would drill deeper into (t-shirts, tanktops, button-down shirts, etc.)

I'm not saying i need the list to be *that*extensive, but you get the gist. The more we work with complex topics and products, the better it can be to be more specific.

In this example, if our customer support reports many "men" related ideas into JPD, as a PM i would want to quickly and easily group them further to better understand the exact needs of our customers.

Is there, therefore, a way to get to this list? one way i could think of, but did not manage to successfully set up, is to link multiple 'select' fields to one another with IF conditioning.

More (early) info / answer to this topic from Tanguy (loving your loom videos btw!!): <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Roadmap-view-and-nesting-features/qaq-p/1926194>


Answers:
author: Tanguy Crusson
body: Hi [@mike_staal](/t5/user/viewprofilepage/user-id/5268312) , I believe that's what Jira calls "cascading field values" and you're right : we don't support it yet. But thanks for the feedback - I can totally see how that could be super useful

comments: author: Kate
body: Can I also put in a vote for Cascading fields being available in JPD? Would definitely make my users very happy :)
I can't seem to get "Assignee" to stick on an idea card
Asked by Kelly Lillis:

Do assignees need to be Creators? to show in a board view?


Answers:
author: Valentin Cardozo
body: Hi [@Kelly Lillis](/t5/user/viewprofilepage/user-id/4630835)

That depends on the configuration of your project.  
I think that by default it is not necessary that the assignees are creators, since they can be assigned in an idea as Contributors.

comments: author: Kelly Lillis
body: any thoughts on why it would not be keeping them as assignees??

I went through all of the ideas and added an assignee (Most are contributors, one is a creator).

Then when I switched to a timeline view that I have setup, with assignee as one of the fields I want to show on the cards, it is only showing the ones assigned to the creator.

The other cards show blank/no assignee circle, and

when I click back to the list view they all say unassigned again. It's driving me nuts


author: Sebastian Pechhold
body: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Assignee-got-resetted-all-the-time/qaq-p/2402508#M2109>

There is a nice workaround. Create an new field @PEOPLE. We called it DEVELOPER. You can @ more than one assignee.

May this could work for you


author: Kelly Lillis
body: Yes that worked thank you!!!!


author: Rohan Swami
body: [@Sebastian Pechhold](/t5/user/viewprofilepage/user-id/4896154) thanks for helping with the workaround!
JPD not recognizing that we already switched to Free plan
Asked by Dave Harrington:

Hello JPD Team,

Our Site Admin already completed the steps to migrate us to the Free plan of JPD about 2 months ago. However, starting about 1 month ago, we started seeing notifications and pop-ups reminding us to switch to the Free or Standard plan.

Any recommendations on how to check if we're set up correctly? Does it sound like we need to do the Free set-up steps over again? Thx!


Answers:
author: Tanguy Crusson
body: Hi [@Dave Harrington](/t5/user/viewprofilepage/user-id/5157562) , I just checked and you're still on the beta edition.

If you've already done the rest you just need to do the last steps (7 and 8) from this page: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/ACTION-REQUIRED-how-to-move-from-Beta-to-the-Free-or-Standard/ba-p/2355268>

#### Step 7: upgrade to the JPD Free or Standard plan {#toc-hId-259099476}

#### Step 8: if you're on the standard plan, verify if you need to add new billing details {#toc-hId--1548354987}

comments: author: Dave Harrington
body: Good stuff - we'll verify what you recommended. Thanks, [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)
How to add action items after idea is created.
Asked by susana_shanahan:

I can't figure out how to add action items to an already created idea. Help, please.


Answers:
author: Amanda Barber
body: Hi, [@susana_shanahan](/t5/user/viewprofilepage/user-id/5264709) - what do you mean by action items? Delivery tickets?


author: susana_shanahan
body: [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) ![JD_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/268412iBC1A8D09693092C1/image-size/large?v=v2&px=999 "JD_1.png")On some of the idea cards, I see an option to add action items, but not in others. I can't seem to figure out why this option is available in this card/idea but not others.

Thank you!

comments: author: Tanguy Crusson
body: [@susana_shanahan](/t5/user/viewprofilepage/user-id/5264709) here's a video demo: <https://www.loom.com/share/0533db93dbb147cfa2e61758d0756af3?sid=10e0e042-fb1d-4736-a780-2b869ac4b83c>

There's a button to do that you can just type, in the editor for the description:

\[\] + space

And it will add this:

![Screenshot 2023-07-12 at 19.14.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/268414i27B6C1A7397C24F1/image-size/large?v=v2&px=999 "Screenshot 2023-07-12 at 19.14.13.png")


author: susana_shanahan
body: OMG! YESSSSS! Thank you soooooo much.
Version history | Copied list to have the same structure. Original list was lost. How to retrieve
Asked by Catarina Vaz Fernandes:

Lost all ideas posted on the original list and need to retrieve those.

Copied list 1 because of the same structure and named it list 2. Cleared list 2's content, added new ideas and, to my surprise, when I went back to list 1 uit was identically to list 2 meaning I lost everything.

In desperate need to retrieve those ideas... :(


Answers:
author: Tanguy Crusson
body: [@Catarina Vaz Fernandes](/t5/user/viewprofilepage/user-id/4727148) every view is just a view in the same set of ideas.

so when you create a list, a board, a timeline, by default it's got the same list of ideas that you can look at from different angles (different fields, different filters, etc.)

Did you delete the ideas when you were in list 1, or did you archive them? If you archived them you'll be able to find them in the "Archive" section.

![Screenshot 2023-07-12 at 13.10.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/268318iFF87D35493A57F8C/image-size/large?v=v2&px=999 "Screenshot 2023-07-12 at 13.10.19.png")

If you deleted them, I'm afraid they're gone.

![Screenshot 2023-07-12 at 13.09.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/268317iF81D27FC0D6314D9/image-size/large?v=v2&px=999 "Screenshot 2023-07-12 at 13.09.36.png")

comments: author: Catarina Vaz Fernandes
body: Thank you for your reply!

I am afraid I have deleted them because I honestly thought it was a segregated list. Will proceed to roll on the floor and cry now.

Thank you very much for your support


author: Tanguy Crusson
body: Oh shoot... I'm sorry to hear that - I've forwarded to the team so we can discuss how we can better explain the mental model of the app during onboarding
Summarized view of multiple discovery projects?
Asked by Daniel Bourdage:

Hello all,

Can we create a summarized view of multiple discovery roadmaps?

For example, a Technology Team and a Product Team have their own Discovery roadmaps (make it easier for those specific owners and stakeholders to refine as needed).

Can we then create a view where these roadmaps can be consolidated into a single view?


Answers:
author: Rohan Swami
body: [@Daniel Bourdage](/t5/user/viewprofilepage/user-id/5266861) We have community posts addressing questions such as this <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378>

#### We have multiple products and teams. Should we use one project or multiple? {#toc-hId-259156140}

This depends on many factors. Jira Product Discovery was designed to work best when used by individual teams using the Spotify squad model. But it's possible to use a single project to share between teams/products, especially when there's a high level of collaboration required between these teams.

[Demo: using a single project for multiple products and teams](https://www.loom.com/share/86e2e955f6af4982961fffc2deee8e20)


author: Jens Schumacher - Released_so
body: Hi [@Daniel Bourdage](/t5/user/viewprofilepage/user-id/5266861)   

When you say they have their own Discovery roadmaps, does that means they use seperate projects?  

If all ideas are in the same project, it's fairly straight forward to create custom views using filters. If they are not in the same project, is there a reason to have them seperate?   

comments: author: Daniel Bourdage
body: They are not in the same projects (Tech has one, and Product has a separate one). At some point, we would want to add more (Security, Performance, DevOps).  

The reason is there are two very different stakeholder/ contributor groups for each idea intake/ roadmap. It would be very unmanageable to work from one and complicates ownership of the single, be-all mega project.   

The ideal state is that we could have a view of all these domain-specific roadmaps (strategic level view, alignment, dependency management).


author: CC
body: My sentiments echo [@Daniel Bourdage](/t5/user/viewprofilepage/user-id/5266861) 's comment.


author: susana_shanahan
body: Mine too!


author: CC
body: This is something we struggle with as well. I have the same set up and shared resources across both boards.


author: Amanda Barber
body: For now, could you paste the board links into a single Confluence page to view them on the same "page"?

comments: author: Jens Godat
body: We tried consolidating roadmaps from several projects in a Confluence page, but it's not very pretty compared to the sleek look of a single roadmap in JPD.
Issue Field Scheme/Configuration
Asked by Sebastian Pechhold:

Hi,

me and my team are using JPD in production already and are very happy!

We have created a project as a high level roadmap and several other projects for different products.

Is it possible having the same issue/idea field configuration on every project? Because we want to move ideas form the product projects to the high level project with the same field etc.

We don't want to configure every new project from scratch. (Creating new fields etc.)

And is there a way to save and share views from the high level project to other projects so they could be used for the product projects as well incl. formulas etc


Answers:
author: Chris Timms
body: Hi [@Sebastian Pechhold](/t5/user/viewprofilepage/user-id/4896154) ,

Just clarifying - in this context is a board a different JPD project?

Regards,

- C

comments: author: Sebastian Pechhold
body: Oh yes. Sorry - edited from board to project


author: Chris Timms
body: No problem! I wanted to make sure before I responded.

It looks like JPD is using Jira's "Team Managed" model for now that favours tailored and rapid changes over "Company Managed" consistency. The team I think have mentioned previously they may consider ways to create a new project from existing config but it's not possible today.

I've worked around some of this by keeping everything in the same project, but having a field to define project/product. I then use this to filter views. It means you might be maintaining a lot of views, but it works for me.

Regards,

- C
Remove Idea from Timeline View
Asked by Carolyn Moore:

I can ADD Ideas by selecting "+" then drag and drop to the timeline - how do I get it off? There is no "minus" option, and I can't reverse-drag back to the list -thanks


Answers:
author: Chris Timms
body: Hi [@Carolyn Moore](/t5/user/viewprofilepage/user-id/583423)

The only thing I've found to do that is to remove the dates from the start/end date fields. That will remove it from the timeline.

Regards,

- C

comments: author: Carolyn Moore
body: Sounds like a gap - thanks for the workaround
Remove dates
Asked by David Hartman:

I might be missing something obvious but I can't figure out how to remove a date from a date field.


Answers:
author: Nick H
body: Hi [@David Hartman](/t5/user/viewprofilepage/user-id/1577207) ,

That should be possible if you click on the date specifically. If you hover over the date, the "x" won't appear until you click on the date:

![dates1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268343iC03F4345FE0CA869/image-size/large?v=v2&px=999 "dates1.jpg")

Otherwise, maybe it's a permission issue? Feel free to share what you are seeing on your end if the suggestion above does not help.

comments: author: David Hartman
body: Ahh okay, silly mistake. I saw the 'x' and when I was clicking it it would close the date picker but I guess I wasn't exactly on the 'x' when clicking. Thanks!


author: Rohan Swami
body: thanks for helping out [@Nick H](/t5/user/viewprofilepage/user-id/2540930) !


author: Tanguy Crusson
body: We'll fix that! so it works if you click wherever on the right side


author: Tanguy Crusson
body: Edit: actually it's just broken today: wherever you click it closes the menu. We're on it


author: David Hartman
body: Maybe that's what I was encountering then because I swore I was clicking on that 'x' lol