youngmon/atlassian-qna huggingface dataset:
Changes are saved, but issue isn't visible
Asked by Amy Blais:

Hi, our team is facing an issue where a few of our staff members are getting the following error when opening new Jira tickets:

![Screenshot 2024-06-12 at 17.12.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/329534i29B074546921CBDC/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 17.12.05.png")

We have checked various permissions, filters, and settings, and cannot identify what is causing the issue. The affected staff have also logged out and re-logged in but it didn't help. The issue started to happen suddenly a few weeks ago.

Is there any guidance on what we could check to troubleshoot this issue?


Answers:
author: Amy Blais
body: Thank you all for the answers. The issue ended up being related to our company Jira plugin that we have set up. The affected users disconnected and re-connected the Jira plugin and now everything is working as expected.


author: Summer Hogan
body: This could be one of three things happening that have all happened to me in the past:

1. Check your board settings --\> Columns --\> Column Management and make sure there isn't an unmapped status. Make sure the statuses are mapped to the correct column. Then return back to your Backlog and you should see them mapped correctly.
2. The other thing it could be is a permission issue so make sure the people who are receiving this message have the correct permissions.
3. When you create a new issues while on the board and not in the backlog, if the sprint is not stated, the issue could be in the backlog. I would also look there.


author: Dave Rosenlund _Trundl_
body: Hi, [@Amy Blais](/t5/user/viewprofilepage/user-id/1239091). Does this happen across all projects/boards or just one of them?

Also, maybe you would please share screenshots of one of the boards in question, the filters used, and an affected issue?

-dave


Tags: cloud

jira-cloud
Does syncing data from Production to Sandbox overwrite changes to the Sandbox?
Asked by Monty:

Here's my environment:

* Production:
  * 2 Software projects
* Sandbox:
  * Synced previously
  * 2 Software projects
    * No changes made.
  * 1 New Service Management Project
    * Many changes to request types, issue types, workflows, etc

We are in the process of creating a new service management project and testing changes before lifting it up to production. If we sync production to sandbox, will it overwrite the changes that we've made to the service management project?

I want to be able to test things like moving tickets from one project to another, but we want to be able to refresh the data from the production projects so that we can test different scenarios.

In the documentation:

<https://support.atlassian.com/organization-administration/docs/copy-production-data-to-sandbox/>

I'm concerned about this statement:

> When you copy data from your production environment to its sandbox, we'll replace the existing data in your sandbox with the newly copied data. ++Every new data copy will **overwrite** any existing data in your sandbox.++

The way that I interpret this is that if an issue exists in both environments, syncing will overwrite any changes to the that, but it won't overwrite any data that isn't in production. I'm just worried that all the work we've put into configuring the sandbox will get erased and want to double and triple check that that won't happen.


Answers:
author: Shruti Narayan
body: For the full data copy yes it will override existing data, however, you can use the new selective copying feature to select specific projects only to copy over. More details here

<https://support.atlassian.com/organization-administration/docs/copy-production-data-to-sandbox/>

comments: author: Monty
body: That is the same link that I posted in my original post.

I guess that answers my question though. It looks like I can copy just the projects that I want and it won't override the data that I've configured in the project that we created in the sandbox.

I guess I just need to be careful if any settings from the original projects share settings with the new project.


author: Sagi Bracha Salto_io
body: If you're trying to sync configuration data and want to be more selective, you can try out [Salto](https://marketplace.atlassian.com/apps/1225356/salto-configuration-manager-for-jira?hosting=cloud&tab=overview). We allow full granularity so you can cherry-pick which configuration elements to bring over to your sandbox.

comments: author: Monty
body: 1. This does not answer my question.
2. This is an advertisement.
3. This is not helpful.


Tags: cloud

jira-cloud

jira-service-management
Need JQL Query to fetch the 'Test' issues with links to 'User Story' and Use Story has links to Epic
Asked by Yaadi:

Need JQL Query to fetch the 'Test' issues with links to 'User Story' and Use Story has links to Epic.  

We are trying to derive a Dashboard which lists all test counts by Epic. As there is no direct linkage from 'Tests to Epic', want to derive based on 'tests linkage to user Story to Epics' condition.


Answers:
author: Ryan M
body: Hey Yadaiah,

There's not really a way to provide an overview as part of a dashboard out of the box. You could technically use

```
issuetype = "User Story"?AND "Epic Link" != null 
```

<br />

to grab user stories with epic parents, and add any additional filters, and put the "epic link" field into a standard gadget, but its not really going to organize them well or show % complete, etc, and because the filter has to be run on the children, sorting out closed ones will not show the hole picture - for example, you won't be able to see all the uncompleted children or now what percentage the epic is complete roughly because you can only filter based on the user story itself being closed, not the parent.

You can utilize Timeline (formerly known as "Roadmaps") to see summarized Epic information on a per project basis, or, if you have Premium/Enterprise cloud you can utilize Advanced Planning to see this information across all projects.

There are also a few options on the marketplace for custom plugins with gadgets that may do what you want if you don't have premium/enterprise, or it HAS to be in a dashboard. Something sort of like this might work [https://marketplace.atlassian.com/apps/1223339/simple-status-tracker-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1223339/simple-status-tracker-for-jira?hosting=cloud&tab=overview)

comments: author: Yaadi
body: Thanks [@Ryan M](/t5/user/viewprofilepage/user-id/5340376)   

Just figured out that Jira 2 dimensional gadget dashboard does not allow to define X axis field from a test issue type and Y axis field from Epic issue type(based on test-userstory-Epic) linkage. It just only works if the Epic Link field exists in same issue type(unless i misunderstood). Here is what i am looking for in view)  

<br />

Epic Name(exists only in epic) \| Status Type1(exists in Test) \| Status Type2 \| Status Type1  
..................................................................................................................................................................................  


author: Ryan M
body: Oh sorry I didn't realize at first you're having a hierarchy of 3 different issue types here, is that right? Yeah as far as I'm aware you'll either need to use Timeline/advanced planning instead of a dashboard, or a third party plugin from the marketplace for the dashboard. Reporting functionality in dashboards/gadgets is extremely limited out of box.


author: Yaadi
body: [@Ryan M](/t5/user/viewprofilepage/user-id/5340376) Thats correct Ryan! JQL is very limited even with enhanced. Wish it was implemented more like SQL


Tags: cloud

jira-cloud
Can you include multiple Jira ticket types in a Sprint?
Asked by Talia:

My team uses project A tickets. We've added new team members who use different types of tickets (project B \& C). Is it possible to see project B\&C tickets on the project A sprint? Right now their tickets still show in project B or project C sprints and our sprint board only shows project A.


Answers:
author: Ryan M
body: Hi Talia,

Just to confirm, I think by ticket types you mean tickets from two different projects, is that right?  

If so, If you have a Jira board thats been created with a filter that contains multiple projects, and you create a sprint using that board, then yes, you can.

comments: author: Talia
body: Thanks Ryan, yes multiple projects.


author: Ryan M
body: Great, then just modify an existing boards filter or create a new one with a filter that includes the types of tickets you'd like to be available for sprints from each project and you should be set.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Automation Rule for a Short Text Field
Asked by Clement:

Hi,

I want to auto-assign an Issue on the Jira project based on the Value of Field, which is a short text field.  
I'm trying the following rule, where I want the issue to be assigned to a user if the Field called "Help Desk Request Type" contains any of the list of Values.  

I tried comma and double quotes but it's not working and logs state "

##### [Issue condition](https://liv-ex.atlassian.net/jira/software/c/projects/EDK/settings/automate#/rule/19915836/468912991) {#toc-hId--1451075696}

The following issues did not match the condition:  

![Short Text Field.png](https://community.atlassian.com/t5/image/serverpage/image-id/329527i6C0711345745C94E/image-size/large?v=v2&px=999 "Short Text Field.png")


Answers:
author: Camilo Galleguillos
body: Hi, [@Clement](/t5/user/viewprofilepage/user-id/1465935)

That condition will not work in the way you're intending, as it will try to match the full value entered in the field, instead of parsing each comma-separated value. One option would be to create multiple issue field conditions in different else-if blocks, but it could become messy and hard to maintain.

For user assignment purposes, I would recommend relying on components instead.

comments: author: Clement
body: Thank you [@Camilo Galleguillos](/t5/user/viewprofilepage/user-id/4777596) I'll create individual rules then.


author: Bill Sheboy
body: Hi [@Clement](/t5/user/viewprofilepage/user-id/1465935)

Rather than using the Issue Fields condition, you could try the **Smart Value condition and test with a regular expression** : <https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#--smart-values---condition>

For this method, you will need to confirm you have the correct smart value for your field: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
No longer seeing Open Epics in the Backlog View
Asked by Tim Downs:

Hi,

In the backlog view it is possible to switch on 2 panels *Version* and *Epic.*

As of this morning (UK) the Epics on my project are no longer displayed, but replaced with the graphic shown in the screen grab with the wording "Plan and prioritize large chunks of work. Create your first epic to start capturing and breaking down work for your team."

I already have Epics created and Stories linked to them. This can be seen in the screen grab and also works fine in the Active Sprints view, where Epics are used for the Swim Lanes.

I have also tried creating an Epic using the Create epic button in the Epic panel, but no luck, it didn't appear in the panel.

I have checked the filter for the board and that does not filter out epics.

Anyone got any suggestions?

Thanks.![Jira-Missing-Epics.PNG](/t5/image/serverpage/image-id/329525i70E9D4DBF671E6E8/image-size/large?v=v2&px=999 "Jira-Missing-Epics.PNG")


Answers:
author: Tim Downs
body: However, first thing this morning the Epics have reappeared, with no changes from myself!


author: Mohanraj Thangamuthu
body: Hello, Good day. I a unable to reproduce this issue on my end. I know you have verified the filter query already, could you share the filter query ?

comments: author: Tim Downs
body: project = 17180 ORDER BY Rank ASC


author: Mohanraj Thangamuthu
body: Looks like your issue is resolved now. I don't see any reported issue on our end. Anyone could have modified the filter ?


author: Tim Downs
body: No, the filter had remained the same.


Tags: cloud

jira-cloud
Sort board by due date
Asked by Christine Vogel:

Hello, I'm fairly new to Jira and I'm learning as I go. How do I sort the columns in my board by due date?


Answers:
author: Camilo Galleguillos
body: Hi, [@Christine Vogel](/t5/user/viewprofilepage/user-id/5519388)

You can change the sorting of the cards in your Jira boards by modifying its filter query. It can be changed by clicking the three dots button at the top-right corner of the board and then Configure Board. There is a section listing the filter query, and you can edit the section indicating ORDER BY.

More information on JQL:  
<https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-24>

You can set your query to order by date, summary, rank, etc.

comments: author: Christine Vogel
body: Hi [@Camilo Galleguillos](/t5/user/viewprofilepage/user-id/4777596)

Thank you for your help! I can't see the Configure Board option. I am an admin our our account, if there a way for me to change my view?

When I click the 3 dots I see the following:

Set as default

Move tab left

Move tab right

Thank you in advance!!


author: Nathan Phillips
body: Great answer [@Camilo Galleguillos](/t5/user/viewprofilepage/user-id/4777596)

[@Christine Vogel](/t5/user/viewprofilepage/user-id/5519388) It sounds like you do not have the proper access to edit this Board.

I have a great **[article](https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/)** that covers more on how to configure a Board within a Company Managed Project which I highly recommend.

Below, I've taken a snippet from this article covering the requirements to edit a Board:

*** ** * ** ***

To configure the board and any of its settings, you must be either:

* a **project administrator** for the location of the board

* a **board administrator** for the board itself

See [Permissions overview](https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/) for more information.


Tags: cloud

jira-cloud
Automation is not working
Asked by DManioc:

Hi,

Here the situation

* When ticket is created
* request type is new employee
* ![Capture d?e?cran, le 2024-06-12 a? 12.12.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/329518iE9F5252C04554648/image-size/large?v=v2&px=999 "Capture d?e?cran, le 2024-06-12 a? 12.12.48.png")
* this part above is working well.
* If the reporter belong to a specific group normaly the system must create another ticket but nothing happened. What im doing wrong ?
* ![IMG_1025.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/329519i3EB26F11680DB527/image-size/large?v=v2&px=999 "IMG_1025.jpg")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Instead of using branching use the same flow in the rule.

![Screenshot 2024-06-13 at 11.11.16?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329616i8A6882D7FA63C56C/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 11.11.16?AM.png")![Screenshot 2024-06-13 at 11.11.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329618iD2B46E0CBD8D1E22/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 11.11.18?AM.png")![Screenshot 2024-06-13 at 11.11.21?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329617i91839396DA65423C/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 11.11.21?AM.png")![Screenshot 2024-06-13 at 11.11.24?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329619i0996ED0F0D49EB63/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 11.11.24?AM.png")


Tags: cloud

jira-cloud
Fail to save changes made in Plans
Asked by Claire Buffet:

I made changes on tickets from Plans

When I saved, I get a message "fail to save changes"

Where does the problem come from ?


Answers:
author: Walter Buggenhout
body: Hi [@Claire Buffet](/t5/user/viewprofilepage/user-id/5519362) and welcome to the Community!

That is hard to tell with only that information. It is possible that certain fields are required when you are creating an issue in your project and that these fields are not filled out in your plan. Or there may be a permission issue with one of the projects. Or ...

It might help looking at the first thing that fails when you try to push your changes to Jira and dig deeper into what is required in Jira to allow items to be created.

Hope this helps!

comments: author: Claire Buffet
body: Hi there, thanks for your reply !

I had some issues with permissions, and I understood that if one ticket fails, the others don't get published...

Have a nice day :)


Tags: cloud

jira-cloud
Moving from server to cloud - Need to clear cloud for final export from server
Asked by Michael VanSickler:

I need specific instructions on how to delete the Jira projects that I have in my cloud account.

They were created when we did a test export from a Jira Enterprise Server to the cloud instance. Which worked and now we finished our due diligence on the export.

Now months later we are preparing to shutdown our server and I need to do a new export so that the cloud has all of the up to date data.

What is the best way to delete all cloud projects so the final export doesn't have issues?


Answers:
author: Camilo Galleguillos
body: Hi, [@Michael VanSickler](/t5/user/viewprofilepage/user-id/5519355)

The most straightforward way to delete projects is to go to the projects list (Top menu -\> Projects -\> View all projects) and delete them one by one by clicking on the More actions button and then selecting Move to trash. After that, you need to go to the Trash section from the left sidebar and permanently remove the projects. Note that it can take several minutes for large projects to be fully deleted.

If you have too many projects, or if you'd like to have a completely clean instance to start with (removing workflows, automation, permissions, etc), something you can do is import a clean backup from another Jira Cloud instance, which would remove everything from the instance during the import. You can start a free trial account and generate the backup right after the setup.

Best,  
**Camilo Galleguillos R.**


Tags: cloud

jira-cloud
difference between Product roles and Project roles
Asked by jeroen_wilmes:

I want to give someone a "customer" role in one of our ++projects.++

In a customer role you have less permissions than in a "user" role.

When I check with the site admin, he showed me that the person has the "user" ++product++ role.

I assume that this is on license level and that the role on the project defines the permissions of the person that is allocated to that project role? Is my understanding correct?


Answers:
author: Walter Buggenhout
body: Hi [@jeroen_wilmes](/t5/user/viewprofilepage/user-id/4606019),

Yes, that is very much how it is intended. In an attempt to clarify a bit further: Atlassian ships its products with a couple of out-of-the-box *roles* . At *product* level, these grant a user a license to use an Atlassian product and - optionally - some additional super powers. A user is licensed to use the product, while a *product admin* will be able to administer its settings.

On top of that, Jira also has project roles. There's a (project) administrator role e.g. or - when you have JSM installed - the *customer* and *service desk team* roles that grant a specific set of permissions inside a project via the project's permission scheme. However, you can define as many roles as you want by simply adding them to *Jira Settings \> System \> Project Roles* . If you feel like you need an *Analyst, QA Tester, Approver, Supplier, HR, ...* or anything else, you can just add them to the list. You can then define the desired permissions for that role by assigning project level permissions to that role as you see fit.

Hope this helps!

comments: author: jeroen_wilmes
body: Thanks for this clarification, that helps a lot.


Tags: cloud

jira-cloud
How to clone items
Asked by Marilia Ximenes de Araujo:

I need to create an automation where the fields 'description', 'assignee', and 'summary' should be cloned from the parent task to the sub-task. However, I couldn't make it work.


Answers:
author: Joseph Chung Yin
body: [@Marilia Ximenes de Araujo](/t5/user/viewprofilepage/user-id/5519334)

Welcome to the community. When do you want to cloned parent issue's field values into your subtasks? I am assuming that the subtasks were already created, but you want them to have parent issue's summary, description, and assignee to be carry over into the subtasks?

Please provide more information, so we can better assist you.

Best, Joseph Chung Yin

comments: author: Marilia Ximenes de Araujo
body: Thanks Joseph!  
I want to clone the information at the time of subtask creation.


author: Manoj Gangwar
body: Hi [@Marilia Ximenes de Araujo](/t5/user/viewprofilepage/user-id/5519334) ,

You can create an automation rule to copy field values from the Parent issue to Sub-task issues.

Add Trigger- When Issue Created

Add Condition- If Issue type = Sub-task Issue type

Add New Action- Edit Issue

Select the field names and change it to copy from Parent.

Save the automation.

![auto1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329509i54EA53AC183B4A17/image-size/large?v=v2&px=999 "auto1.PNG")

comments: author: Marilia Ximenes de Araujo
body: I did it this way (sorry for being in Portuguese. I'm from Brazil).  
But it would be:  
Add trigger - when the issue is created

Add condition - if issue type = subtask issue type

Add new action - clone item to  
(choose the field where I want to clone to the parent item)  

![Captura de tela 2024-06-12 135712.png](https://community.atlassian.com/t5/image/serverpage/image-id/329530i2AEDE74F669FC0AC/image-size/large?v=v2&px=999 "Captura de tela 2024-06-12 135712.png")

That's because I want to clone it at the moment I create a new subtask.


author: Rebekka Heilmann _viadee_
body: Hi [@Marilia Ximenes de Araujo](/t5/user/viewprofilepage/user-id/5519334) and welcome to the Community!

Can you specify whether it's Server/DC or Cloud?

These Screenshots are for Cloud:

You need the Edit issue Action.

1. Under "Choose fields to set" pick whatever fields you want to copy

2. (...) change to "COPY"

3. Click on the "Copy xxx from xxx" and change to Parent issue

![Screenshot 2024-06-12 171213.png](https://community.atlassian.com/t5/image/serverpage/image-id/329502iE7C9055863BF078F/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 171213.png")![Screenshot 2024-06-12 171223.png](https://community.atlassian.com/t5/image/serverpage/image-id/329503i3731CD89DA04E2BD/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 171223.png")