youngmon/atlassian-qna huggingface dataset:
Bamboo remote agents unable to start.
Asked by Sekhar Chandra:

Hi All -

I'm getting the following error in atlassian-bamboo.log file while trying to biuld my plans from remote agent.

" ***ERROR \[http-nio-8085-exec-89\] \[FiveOhOh\] 500 Exception was thrown.***   
***java.io.FileNotFoundException: /appl/bamboo/atlassian-bamboo-6.4.1/temp/jarFromResource753649331007217601.jar (No such file or directory) "***

And the remote agent logs are like this :

***" 2019-12-05 16:44:06,359 FATAL \[main\] \[AgentBootstrap\] Exiting due to fatal excep***   
***tion.***   
***com.atlassian.bamboo.agent.bootstrap.RemoteAgentHttpException: Response: \[HTTP/1***   
***.1 500 Internal Server Error\] received after retrieval of [http://bamboo.cad.loca](http://bamboo.cad.loca/ "Follow link")***   
***l/agentServer/bootstrap/classpath/classpath/bamboo-additional-config.jar/3931170***   
***110 request.***   
***at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.terminateWithEr***   
***ror(ClasspathBuilder.java:213)***   
***at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.lambda$download***   
***$9(ClasspathBuilder.java:165)***   
***at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttp***   
***Client.java:223)***   
***at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttp***   
***Client.java:165)***   
***at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttp***   
***Client.java:140) "***

This is stopping my automation. Please help me to fix this.

I have all rights in bamboo server only, don't have any access to remote agent.

Thanks,

Chandra.


Answers:
author: Jimmy Seddon
body: Hi [@Sekhar Chandra](/t5/user/viewprofilepage/user-id/2916286),

You should take a look at this article:

<https://confluence.atlassian.com/bamkb/remote-or-elastic-agents-fail-to-start-due-to-missing-files-282173643.html>

The error messages that they call out look similar to the one you supplied above. My guess would be that the user that is running the remote agent might not have sufficient permissions on that remote agent machine. If you don't have permissions there, you will need to speak with someone who does to try the resolutions steps.

I hope that helps!

-Jimmy

comments: author: Sekhar Chandra
body: Thanks [@Jimmy Seddon](/t5/user/viewprofilepage/user-id/512822) .


author: Jimmy Seddon
body: [@Sekhar Chandra](/t5/user/viewprofilepage/user-id/2916286) if this helped resolve your issue please consider marking it as the accepted answer to help other users in the future.

Thanks!
My Develop branch not get build
Asked by Nalin:

Hi All,

We are facing an issue when going to do the build using Bamboo. Its getting fail and this happens only for develop branch. Please see screen shot below

![Bamboo Error 1.PNG](/t5/image/serverpage/image-id/75352iEF9A19D31506BE04/image-size/large?v=v2&px=999 "Bamboo Error 1.PNG")![Bamboo Error 2.PNG](/t5/image/serverpage/image-id/75353i00C03287182C1079/image-size/large?v=v2&px=999 "Bamboo Error 2.PNG")

Could you please help me to solve this issue? Please note this is little bit urgent since I want to do a deployment soon.

My email is nalin@levo.com.au

Repository: green-cross-ecommerce.git

Build URL: <https://bamboo-build.levocloud.com/browse/GXH-BFD398-45>

Thank you

Nalin


Answers:
author: Elifcan Cakmak
body: Hello,

This is not much information to go on with.

I suggest you check System errors page first. You can access this page by going to Bamboo administration \> System \> System Errors.

If there is no related errors, then I suggest you check Bamboo instance errors under the installation directory in the logs directory.

Regards,

Elifcan


author: Nalin
body: Hi Elifcan,

We able to see the logs and found out the issue, it was due to a merge conflicts and we resolved that, Branch is built now.

Thank you.

Nalin


Tags: bitbucket
bitbucket repositories
Asked by federicolucca:

i am not able to connect my self hosted bamboo to my repositories in bitbucket cloud


Answers:
author: Yogesh Mude
body: HI [@federicolucca](/t5/user/viewprofilepage/user-id/3664869)

Welcome to the community!

Have you Linked your bitbucket cloud repo with the bamboo server?

Please have a look at the below KB articles.

<https://blog.developer.atlassian.com/totw-connecting-bamboo-and-bitbucket-cloud/>

[https://confluence.atlassian.com/bamboo/bitbucket-cloud-289277000.html?utm_source=dac\&utm_medium=blog\&utm_campaign=totw](https://confluence.atlassian.com/bamboo/bitbucket-cloud-289277000.html?utm_source=dac&utm_medium=blog&utm_campaign=totw)

comments: author: federicolucca
body: yes, i follow each of this link many times but nothing .

I try to add ssh key but not appared on the list of shared credentials.

With username and password doesn't work


author: Yogesh Mude
body: Ahh..could you please provide the error ...if you are getting while linking repo.


author: federicolucca
body: Resolved. Was a problem with my nginx reverse proxy.

Thanks
Bamboo 6.10 Hanging Builds
Asked by jmoran888:

I have two instances of Bamboo one is 6.8.0 and the other one is 6.10. I have the same build job on both which is running a clean war on a grails application - I have no issues running it on 6.8.0 - it completes in about 2 minutes. However on the 6.10 box it just hangs on the compile and finally blows up the box from high CPU and high memory. The hardware is exactly the same 4GB RAM 2vCPU's 80GB SSD - I created the 6.10 version by creating a new instance of the 6.8.0 box and then doing the upgrade. The only configuration difference is the 6.8.0 had the H2 DB and the 6.10 has an external Postgres DB.

I tried adding and uncommenting the JVM options to the setenv.sh but still hangs and then blows up.

Code Snippet from setenv.sh

# Occasionally Atlassian Support may recommend that you set some specific JVM arguments. You can use this variable below to do that.

#

${JVM_SUPPORT_RECOMMENDED_ARGS:="-XX:+PrintGCTimeStamps -verbose:gc -Xloggc:gc.log -XX:+HeapDumpOnOutOfMemoryError"}

#

# Uncomment the line below to enable the Byteman agent.

#

#JVM_SUPPORT_RECOMMENDED_ARGS="$JVM_SUPPORT_RECOMMENDED_ARGS -javaagent:../tools/byteman/lib/byteman.jar=listener:true"

#

# The following 2 settings control the minimum and maximum given to the Bamboo Java virtual machine. In larger Bamboo instances, the amounts will need to be increased.

# We recommend that the minimum and maximum be set to the same value.

#

${JVM_MINIMUM_MEMORY:=1024m}

${JVM_MAXIMUM_MEMORY:=2048m}

#

# The following are the required arguments need for Bamboo standalone.

#

${JVM_REQUIRED_ARGS:="-XX:+UseG1GC"}


Answers:
author: jmoran888
body: Ok i had to Add JAVA_OPTS to the environment variables on the build task and it worked
The license key you entered was invalid
Asked by Cade Lambert:

We have decommissioned our previous Bamboo server and built a new one. I went to apply the license we have during initial installation and it's saying the license key is invalid. Support has expired for that license but I was told it's a perpetual license and that it should still work even though we don't have paid support yet. Any idea why this would be happening?


Answers:
author: Jimmy Seddon
body: Hi [@Cade Lambert](/t5/user/viewprofilepage/user-id/1245993),

When you built the new Bamboo server did you make sure to install the exact same version as the one you decommissioned. My understanding, is that your license is valid for all versions that have been release up to the date your license expires. If you accidentally grabbed the installer for a newer version it would give you the error you have indicated.

I hope that helps!

-Jimmy

comments: author: Cade Lambert
body: Yup, that was it. I was able to install the version that was released when we purchased the license.


Tags: licence
Bamboo as CI tool for a Xamarin project?
Asked by Babibelge:

I would like to know if it is possible (and not too complex) to setup Bamboo as a continuous integration tool for a Xamarin.Forms project?

If anyone has done it, I would be very glad to hear from them.

Thank you!


Answers:
author: Cristiano Mariano
body: Hi [@Babibelge](/t5/user/viewprofilepage/user-id/1132225) How are you doing?

We have started to setup an agent for Xamarin builds, but had to stop due to some priority changes. We installed a Bamboo agent and also Visual Studio in one of our Windows remote agent machines and could successfully build an Android APK. We have not paired this Windows installation with a remote MacOS yet and also have not prepared this machine to publish the apps to Play Store or Apple Store.

One item to be aware of is that we had a problem trying to use a Visual Studio Build Tools installtion (if I am not wrong, we could not make Android build work). Maybe this issue is fixed now, but back then we had to install a complete Visual Studio.

Hope this helps!

comments: author: Babibelge
body: Thank you for your answer [@Cristiano Mariano](/t5/user/viewprofilepage/user-id/541129) !
JIRA issue as bamboo variable
Asked by Seth_Efrat:

Hi all,

We often tag jira issues in our commits like commit -m "JIRA-1234", and our bamboo plan is triggered to build.

I do see in the "message" field that the jira issue is there. Is there a way to get that into a bamboo variable?

Thanks!


Answers:
author: Bharath_Venkat_Rajan
body: [@Seth_Efrat](/t5/user/viewprofilepage/user-id/3651603) Did you find how to do it?

comments: author: Seth_Efrat
body: Not yet my friend.


Tags: jira

variable
How can I create an issue directly in the jira board?
Asked by Nik Seibold:

I want that administrators can bypass the mandatory fields when they create issues directly in the jira board while ensuring that customers must fill them out when submitting a request.


Answers:
author: Nicolas Grossi
body: [@Nik Seibold](/t5/user/viewprofilepage/user-id/5458903) you might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/How-do-I-create-an-issue-directly-on-a-board/qaq-p/862851>

Nicolas

comments: author: Nik Seibold
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) thank you  

I can now create issues directly on the board.  

Do you also know a solution to my other Problem?:  

**"I want that administrators can bypass the mandatory fields when they create issues directly in the jira board while ensuring that customers must fill them out when submitting a request."**


Tags: cloud

issue

jira-service-management

jira-service-management-cloud

project
Nvd integration
Asked by Martin Svensson:

I'm using the NVD integration but my environment does not have a direct connection internet so i wont be able to use any api key.

So my question is how can i set the NVD integration to use an offline file instead of Api key?

Can i download an deprecated version and use the import/assset/cve folder or maby can i spoof the api key from NVD and point to a json file?


Answers:
author: Perry Pederson
body: Not an answer. I just want to pile-on the question.

I have the same issue and I hope there is a solution. Even if it involves the use of a "sneaker-net" that would be okay for my environment. In fact, updating the NVD data on the order of months instead of real-time/daily would be just fine.


Tags: assets

cve

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Can the licensed user (agent) be added to multiple projects in JSM, or limited only 1 project?
Asked by Nuraddin Malikov:

If we purchase a Standard plan license and the license to a user, can we add this user to multiple projects to interact with support tickets from different customers, or the licensed user is limited to just 1 project? Do we need to purchase more licenses for every project for the (same) user?


Answers:
author: John Funk
body: Hi Nuraddin - Welcome to the Atlassian Community!

Yes, once the user has been granted a license as an Agent, that user can placed in as many projects as you would like.

comments: author: Nuraddin Malikov
body: Dear [@John Funk](/t5/user/viewprofilepage/user-id/7148),

I understand, thanks for the quick response.


author: John Funk
body: You are welcome.


Tags: cloud

jira-service-management

jira-service-management-cloud
I am unable to add email in jira service managment project
Asked by Uma N:

Hi Team,

I am unable to add email in Jira service management project only in one particular project.

I am able to do in other projects. But in one single project i am unable to add email.


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Can i give permissions to Jira project admin to add customer to a project?
Asked by Vera Valshonok:

Can i give permissions to Jira project admin role to add customer to a project?

He ( a person i want to give permissions to add customers to a project) has an Agent role in JSM.


Answers:
author: Fabian Lim
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

As long as they have a JSM agent license they should be able to do it. The customer/queues, organizations are only visible with the the JSM license.

Regards,

Fabian


Tags: cloud

jira-service-management

jira-service-management-cloud
Columns dropdown in filter page is not rendering properly
Asked by Sandesh TM:

Issues -\> My Open Issues -\> Columns dropdown

After the Jira upgrade from 8.5.17 to 9.12.7, when we try to click on Columns dropdown to add the columns to the table, it is not showing the options but instead the page is getting refreshed.

![Issue filter.png](/t5/image/serverpage/image-id/329638i0D7DB471618985D9/image-size/large?v=v2&px=999 "Issue filter.png")


Answers:
author: Kseniia Trushnikova
body: Hi [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975),

I cannot reproduce the issue in my Jira 9.12.7. Can you check if the issue persists [in the safe mode](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#:~:text=Release%20notes-,Atlassian%20Support,Disabling%20or%20enabling%20all%20apps%20(using%20Safe%20Mode),-Running%20your%20Atlassian)? Perhaps some of installed add-ons cause it.


Tags: data-center

jira-service-management

jira-service-management-data-center
Custom email account on free plan
Asked by Wessel van der Walt:

I would like to confirm if I use the custom email account on the free plan that I will not be upgrade to a paid version.


Answers:
author: John Funk
body: Hi Wessel - Welcome to the Atlassian Community!

If you do not exceed the number of allowable user accounts on the Free plan, you will not be upgraded to the Standard plan.


Tags: cloud

jira-service-management

jira-service-management-cloud
Bug is associated to an EPIC rather than a User Story
Asked by Santhosh Ippili:

Hi folks,

Today I noticed that all my bugs are linked to EPIC and can't change it to User Story. This was not the case in my previous workplaces.

I am always under the impression that the hierarchy in any agile world is

EPIC -\> User Stories -\> Bugs, Tasks -\> Subtasks.

Who wants to have Bugs related to EPICS. Epics will be long lasting piece of work ranging from a sprint to multiple quarters, but user stories can be achieved in sprints and bugs associated to them.

However, that's not the case as Bugs and User Stories are same level, am I missing anything? ?????

Thanks in advance,

Santhosh


Answers:
author: John Funk
body: Hi Santhosh - Welcome to the Atlassian Community!

I think you were under the wrong assumption as that's not the standard Agile practice you describe. Tasks are Stories are at the same level, Tasks are not children of Stories. Same with Bugs.

comments: author: Santhosh Ippili
body: Hi John, thanks for correcting my understanding and welcome. I can still understand about tasks, but how come Bugs and User Stories at the same level?

Bug will come up when testing a user story but not an EPIC


author: John Funk
body: It all depends on how you classify bugs/defects. This is the way we handled it. When testing, if something is found to be wrong, we either created a Bug or a Defect. A Defect was a Sub-task issue type and was attached as a child to the Story. The meaning of Defect for us was that the Story could not be finished/deployed unless the Defect was fixed and closed first.

If it was determined that the Story could still be deployed and we would fix the item later (maybe in the Sprint, maybe not) then we created it as a Bug, which was a standard issue type at the same level as a Story. That way, the Bug could be added to a later sprint and work alongside Stories in that same sprint.

If you want all of your Bugs to be under Stories or Tasks, then you should make a Sub-task issue type for Bug. But that would mean that ALL Bugs in your system would have to be done as children to either a Story or a Task - which I don't think you intend.

I hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto-Assign rule via e-mail address failing even though conditions are met. Why?
Asked by Joe Nordaby:

I have a company that uses our Service Desk that split off a branch but uses the same e-mail domain. So I created a secondary rule that says if bob@x.com OR ted@X.com creates the issue, assign it to Y. and then modify the original rule to autoassign all x.com tickets except Bob and Fred. The FIRST rule is failing and not assigning, BUT the 2nd rule is firing correctly and not auto-assigning the ticket to the wrong person (it just goes in our queue). The only difference I see is:

1) The first rule uses the OR between each e-mail in a single COMPARE statement

2) The 2nd rule uses a single COMPARE statement on the domain, and then uses multiple COMPARE staments with the AND NOT logic.

Does the OR in a single COMPARE not work?

Does Issue creation via e-mail or via Service Desk Web Portal make a difference?


Answers:
author: Gaurav
body: Hello [@Joe Nordaby](/t5/user/viewprofilepage/user-id/2559254)

Welcome to the community!!

Usually, the source of issues creation does not matter regarding rule execution and 'OR' in compare does work.

To understand the reason of failure, kindly check the 'Audit Log' of the rule.

Alternatively, kindly share the rule configuration enabling us to provide optimal suggestions for your use case.

--GG


Tags: cloud

jira-service-management

jira-service-management-cloud
Team Managed Service Project - Custom field with linked data displays in only one request
Asked by Matthew Berzinskas:

I have a custom field in a team managed project called "Region". Its linked to a response on a form in one request, and it shows the options.

Another form/request using the exact same field displays "No Options". In the form it shows the options:

![Screenshot 2024-06-12 at 1.52.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329562iB0954EDF2221E4C3/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 1.52.06?PM.png")

In the request it doesn't:

![Screenshot 2024-06-12 at 1.52.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329563iBA6DA7E4EADD52E8/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 1.52.56?PM.png")

In the other form the options display as intended:

![Screenshot 2024-06-12 at 1.53.55?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329564i310CC35FEF4D5B24/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 1.53.55?PM.png")

Does anyone have any idea what can be causing this? I've never come across inconsistencies in fields displaying in some requests and not others.


Answers:
author: Matthew Berzinskas
body: Following up if anyone has any information or experience?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to get reporter email address, if incase we have multiple users on the same name.
Asked by Rajesh Upputuri:

In our Cloud JSM project, we are not able to see the reporter's email it only showing the reporter name in Jira issue view. In Jira DC when we hover cursor on reporter it shows the reporter profile along with email ID but that provision is missing in Jira cloud. This is must have feature for us since we have lots of customers in our JSM project and there are multiple users with same name. So, finding the reporter email in such cases is crucial. Appreciate a quick response and solution on this.


Answers:
author: John Funk
body: Hi Rajesh,

I suggest you open a support ticket with Atlassian for guidance.

<https://support.atlassian.com/contact/#/>

Please post the solution back here. Good luck!


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM Notifications when you are a Request Participant and Watcher
Asked by Dave Stillwell:

I currently a watcher on a JSM Ticket but the Customer added me as Request Participant as well. When I selected "Don't notify me" in the Customer portal, it seems to have stopped me from getting notifications as a Watcher unless I am mentioned in a comment. Is this expected behavior? I would think the Watcher status would allow me to continue to see all activity on the ticket whether I am mentioned or not.


Answers:
author: Dave Rosenlund _Trundl_
body: I can't find anything to verify my suspicion, but I suspect it's expected behavior, [@Dave Stillwell](/t5/user/viewprofilepage/user-id/5286822). I.e., JSM only recognizes you as an email address that is supposed to (or not) get an email.

Note: I am assuming the same email address was used in both fields. And I suspect that if you remove yourself as a watcher and then add yourself back as a watcher things will be as you would like them to be again.

Hope this helps,

-dave

comments: author: Dave Stillwell
body: [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) That seems to make sense. I will try it out.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
Maximum concurrent request in Jira REST API
Asked by Manthan Raj:

Hello Team,

I am using Jira Client SDK which I believe uses JIRA REST API to fetch issues and all.

I am have a rate limit of 500 requests per 5 minutes( which by-the-way is not mentioned on any official document).with this rate limit I am making 5 concurrent request and getting some data incorrect. I want to know what will be the max conccurent request limit for fetching issues using issueId.


Answers:
author: sirubin
body: If you need to handle concurrency such as when getting occasional traffic spikes, check <https://www.websemaphore.com>. Depending on your use case may be super helpful.


author: Sadiq Satriya
body: Hi there,

This documentation mentions that the REST API rate limit isn't published as "the computation logic is evolving continuously to maximize reliability and performance for customers".

* <https://developer.atlassian.com/cloud/jira/platform/rate-limiting/>

I find this page to be quite useful as it outlines how we should respond to being rate limited, eg, implementing retries, lowering request costs.

Hope this helps!


Tags: concurrent

jira-restapi

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud

rate-limit
How can I use the value of an attribute from an object in an asset schema in an automation rule to m
Asked by Kristal Vanessa Mora Vargas:

How can I use the value of an attribute from an object in an asset schema in an automation rule to multiply that value by the value of a custom field? I have tried several ways, but the rule keeps showing an error when accessing the object's attribute.


Answers:
author: Camilo Galleguillos
body: Hi, [@Kristal Vanessa Mora Vargas](/t5/user/viewprofilepage/user-id/5517285)

How are you currently trying to access the value and what's the error message you're getting?

You can use the Lookup Objects automation function to query the specific object, and then access the attribute with the {{lookupObjects.ATTRIBUTE_NAME}} smart value.


Tags: cloud

jira-service-management

jira-service-management-cloud