youngmon/atlassian-qna huggingface dataset:
How to add an editable Comments fields to WBS Gantt chart items
Asked by Bhartendu Sinha:

WBS Gantt from Rick-Soft is very useful, but does not allow for an editable Comments fields to be added to the columns for WBS items. Tried many ways, took help of expert admins. No luck.

Any step-by-step solution will be highly welcome


Answers:
author: Yasuhiro Kawamura -Ricksoft-
body: Hello [@Bhartendu Sinha](/t5/user/viewprofilepage/user-id/5445540) ,

Thank you for using our app.

WBS Gantt-Chart for Jira does not support viewing and editing comment fields at this time, and we are unable to present a solution that meets your requirements.

The fields that our app supports displaying or editing in the additional columns feature can be found in the documentation below.

**Cloud**   
<https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-cloud/gantt-column-settings#Ganttcolumnsettings-Availableadditionalcolumns>

**Data Center** <https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-data-center/gantt-column-settings#Ganttcolumnsettings-Availableadditionalcolumns>

Support for viewing and editing comment fields has already been submitted as a feature request to our app development team and we are looking into opportunities to work on future product updates.

We are committed to providing you with an outstanding user experience. If you have any comments or questions, please feel more than free to share with us here or through our [support portal](https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3).

Kind Regards,   
Yasuhiro


Tags: zzz
JQL to return a count of issues due on a specific due date
Asked by Jaina Mistry:

I'm trying to help my team with their workload balance, so would like to create an automation that sends an email when there are over 5 issues due on a specific due date.

But, I'm having trouble with the JQL I need to populate a variable with the total number of issues due on the Trigger Issue's due date.

Here's what I have:

```
{{#=}}{{due = triggerIssue.dueDate}}{{/}}
```

Where am I going wrong?


Answers:
author: Mikael Sandberg
body: Hi [@Jaina Mistry](/t5/user/viewprofilepage/user-id/5444484),

Welcome to Atlassian Community!

What you have above is an incomplete math calculation, they usually look something like this:

```
{{#=}}{{issue.Invoice Amount}} * 1.2{{/}}
```

But instead of using calculation on the due date you could use lookup issues and then use the JQL due = -5d and then check the size on {{lookupIssues}} and then the automation would look something like this:

![Screenshot 2024-03-05 at 7.14.50?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310306iA48D4BB31C170306/image-dimensions/311x263?v=v2 "Screenshot 2024-03-05 at 7.14.50?AM.png")

comments: author: Jaina Mistry
body: Thank you, [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579), this is really helpful!

I'm trying to trigger the automation when an issue is assigned to a user. So I tried using

```
due = {{triggerIssue.dueDate}}
```

in lookupIssues.

But when I test the automation, there are no errors. The audit log it shows that the issues did not match the condition.

This leads me to think it's not possible to trigger this on issue creation.


author: Mikael Sandberg
body: Do you know the size of lookupIssues? I would add a log action to see what {{lookupIssues.size}} returns.


author: Jaina Mistry
body: That log action was key [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) ! I didn't know I could do that.

The variable wasn't getting populated with a value because I did not use the write letter-casing for {{lookupIssues.size}}

Here's what the final automation looks like:

![Audit log - Automation - Marketing Team - Jira 2024-03-05 at 14.59.21.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/310387iE69C53A2F81880EC/image-size/large?v=v2&px=999 "Audit log - Automation - Marketing Team - Jira 2024-03-05 at 14.59.21.jpg")

Thanks again for your help, Mikael!


Tags: cloud
Tempo time Sheets
Asked by pgamble:

We are using the issue type charge codes in our timesheets for recording time. Is there a way to prepopulate timesheets each week with a persons favorites?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I would recommend to check this query with tempo team at [https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?tab=support&hosting=cloud)


Tags: cloud

jira-work-management-cloud
My Reminders for Jira not sending reminder emails
Asked by michelle_sawyer:

[@Robert Massaioli _Atlassian_](https://community.atlassian.com/t5/user/viewprofilepage/user-id/781557) I have just set up the My Reminders App but it is not sending any reminders to my email. I tested sending a reminder via your app today and have saved the reminder which is still saved however the email did not go out.

How can I ensure the emails go out and find all the notifications that have have not been sent so I can review the list and complete the actions.

I have checked my notifications settings and there are all on as per below.

I receive system generated emails that are tagged to me and I have tested the My Reminders option in Jira which did send a reminder to my email.


Answers:
author: Robert Massaioli _Atlassian_
body: Hi All,

For anybody who wishes to see why their reminders are not sending, you can directly look at the logs for the App. Simply go to the App on the [Connected Apps](https://support.atlassian.com/security-and-access-policies/docs/manage-your-users-third-party-apps/) page and click "Download logs" and peruse through them to see why your users reminders did or did not send.

From my logs, I can currently see that there are 4 customers (of all the installations) that are having any problems with reminder sending. If you are one of these four customers, I would recommend raising an issue with [Atlassian Support](http://support.atlassian.com) so that they can individually assist you as there is likely a misconfiguration that has occurred for your particular workspace.

Otherwise, since I have recently improved logging, please attempt to create a reminder again so that I can be aware of those that are having issues.

Cheers!

comments: author: Kristi
body: [@Robert Massaioli _Atlassian_](/t5/user/viewprofilepage/user-id/781557) I cannot create a new comment here but the documentation links for this app no longer work. Also, the support link brings me to your repository but I cannot create a new issue.

I also am not receiving emails but the logs say they were sent successfully. I did try to input a ticket with Atlassian Support and it actually will not allow you to since they do not support this app.


author: Mohanraj Thangamuthu
body: Hello, Good day. You could create a ticket with the application support team directly : [https://marketplace.atlassian.com/apps/1212778/my-reminders-for-jira?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/1212778/my-reminders-for-jira?tab=support&hosting=cloud)

comments: author: DeVonna Scheuffele
body: [@Robert Massaioli _Atlassian_](/t5/user/viewprofilepage/user-id/781557)   
We are also having the same issue no reminders, but when I try to log a case with the URL provided it says I can not create a case. Should I be creating the case with Atlassian Support instead?

Thank you!


Tags: addon-com.atlassian.myreminders

cloud

jira-work-management-cloud
Activate suspended account
Asked by DmitriyK:

Trying to delete (suspend) old inactive accounts, I have accidently suspended account that we need. Now, I am trying to activate it again, and system doesn't allow to do that. What are my options?

Thank you.


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@DmitriyK](/t5/user/viewprofilepage/user-id/1670215)

have you tried simply adding the user back into a Product Access group?

Otherwise - where are you trying to cancel the suspension and what error message are you getting?

comments: author: DmitriyK
body: Now everything is fine. The "Invite Users" option, which previously gave an error, now worked correctly. Perhaps I just need to wait a little.

Nevertheless, thank you for your quick response and willingness to help.


author: Seng Pang
body: Hi DmitriyK,

Glad to hear it's working correctly now.

Previously I faced similar issue, seems like the system takes a while to refresh in their backend.

Would be fantastic if we have a undo button for these scenarios


Tags: cloud

jira-work-management-cloud
What permission in Jira Align is tied to being able to: Export features at the Portfolio Level
Asked by Rebecca Hylek:

We have a Portfolio Lead that would like the ability to export features. Currently, when selecting "More Actions" he can import but not export.


Answers:
author: Enio Marques Junior
body: Hi Becky!

It's probably the system role permission, under Admin \> Roles \> (choose user's role) \> ADDITIONAL OPTIONS \> Export Stories/Task/Features

comments: author: Rebecca Hylek
body: That was it! Thank you!!
Required fields displaying error message before user can create/submit issue
Asked by Michael Nguyen:

Hi all,

When a user tries to create an issue for the first time, error messages are displayed at the top of their window for each required field before they have had the chance to click create issue/submit. For example, (summary: You must specify a summary of the issue.)

I have verified that all screens have the correct fields (and no duplicates) and that they have been added to the correct screen scheme. I have also verified the required fields in field configurations. Lastly, I verified that the validators in the workflow have no effect on this issue.

After researching this issue, I have read that some community members have used scriptrunner and behaviours to validate the form before create issue/submit. I am new to Jira so any help would be greatly appreciated! [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) , you've provided a lot of answers/solutions to the posts that I have read. Perhaps you have a solution to this as well? ![a.png](https://community.atlassian.com/t5/image/serverpage/image-id/205813i6A43082A373F9691/image-size/large?v=v2&px=999 "a.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

These don't look like Scriptrunner errors, they look like your users are leaving fields blank and clicking create

comments: author: Michael Nguyen
body: Thanks for the warm welcome!

These errors are actually displayed as soon as the user opens/loads the form, before they are even able to click create. This is happening to me as well when I try creating an issue.


author: Michael Nguyen
body: For additional context, I believe that these validation errors come from custom HTML links. I've read <https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html> and am aware that is it is no longer supported. However, are there any existing features within behaviours or the JIRA REST API that could clear the validation errors when users click on these custom HTML links?

I've conducted some research on JIRA REST APIs but I am having a hard time implementing them in a way that would resolve this issue.


Tags: behaviours

jira-server

scriptrunner
Release Vehicles - Error message in Roadmaps "Doesn't look like you have anything planned."
Asked by Oshun Jones:

Release Vehicles - Error message in Roadmaps "Doesn't look like you have anything planned."

How can I get Release Vehicles to show up in my Roadmap. I have followed the "very light and unhelpful" documentation on what Release Vehicles are and how best to use them.

Note: I have the pre-requisites listed, but I bet there are other restrictions and rules that are not listed anywhere easily found. (Sorry, If I sound irritated, but a newbie to JA has no chance. Do better if you want more allies in using this product. This statement is for the Marketing/Sales/VPs and Executives of Atlassian)


Answers:
author: Tom O'Connor
body: [@Oshun Jones](/t5/user/viewprofilepage/user-id/2364091) I'm assuming you are trying to get data into the Release Vehicle Roadmap view. You need to make sure you have a program defined, along with a release vehicle that has dates that fall within or across the program increment dates. Here is a screen shot of what it would look like. ![Screen Shot 2022-07-12 at 3.54.15 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/205711i31FC0ABF90E6E677/image-size/large?v=v2&px=999 "Screen Shot 2022-07-12 at 3.54.15 PM.png")Please let me know if this helps or if you can provide some more details/screenshots of what you are trying to accomplish. Thanks.

comments: author: Oshun Jones
body: Sorry, I messed up and accidentally submitted an Answer. Hoping the moderators delete the erroneous answer I posted. here is what I wrote:

Here is what is setup.

Release Vehicle:

1. Program increment Shipped in Field: PI 11 (11/24/22 - 2/1/23)
2. Dev Start Date: 11/1/2022
3. First Deployment Date: 01/12/2023

Epic:

1. Program Increments (one of many PIs): PI 11 (11/24/2022 - 2/1/2023)

Feature in Epic:

1. Program Increment: PI 11
2. Release Vehicle: RV-Jan2023

This is the error I get when in Live Roadmap View and select Release Vehicle.

I can see the Roadmap view: Work and Roadmap View: Program Increment.

![JA Roadmap Release Vehicle Error.png](https://community.atlassian.com/t5/image/serverpage/image-id/205715i75B69DC81065CD42/image-size/large?v=v2&px=999 "JA Roadmap Release Vehicle Error.png")


Tags: plan
Placing a custom field at a specific place on the UI/screen
Asked by Serajul Arfeen:

How can I change the location of a custom fields in the feature panel of Jira Align? After creating the custom field it appeared at the bottom, but I want to move it to the top or top right or somewhere in the middle. Also, is it possible to resize the height and width of the field?


Answers:
author: Heidi Hendry
body: Hi Serajul,  

You can log this a Feature Request in the [Ideas Portal](https://ideas.jiraalign.com)if you wish to have it as an option


author: Sam Tsubota
body: [@Serajul Arfeen](/t5/user/viewprofilepage/user-id/4965234) Unfortunately, you can't change the location or sizing of a custom field on the Details Panel of a work item.
Sync between a custom field in Jira Align with a custom field of Jira
Asked by Serajul Arfeen:

I created a custom field in Jira Align ( for Features). There exists a custom field in Jira Cloud (Epics) with same name and drop down options. How can I enable sync between these two in both directions?


Answers:
author: Heidi Hendry
body: Hi Serajul,  

It is not currently possible to use the Jira Connector to synchronise a user created custom field in Jira Align with a Jira custom field.

It is possible for your team to develop a script that would utilise the API 2 for synchronising a user created custom field in Jira Align with a Jira custom field.

For more information on API 2 Custom Field Support for both platforms:

<br />

Jira Align: [API 2.0 Custom Field Support](https://help.jiraalign.com/hc/en-us/articles/4415143457556-API-2-0-Custom-Field-Support)

Jira Cloud: [The Jira Cloud platform REST API (atlassian.com)](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-get)

comments: author: Serajul Arfeen
body: Hello Heidi, Thanks for the reply and suggestion. Can you provide some more guidance what this script will do with the API?


author: Heidi Hendry
body: Hi Serajul,  

I suppose a script that would use the API to  
1. GET the data from the Jira custom field

2. GET the data from the Jira Align custom field

3. Compare the data. If the same, then exit

4. If different then PATCH the Jira custom field data into the Jira Align custom field.

And maybe vice-versa if you wanted bi-directional sync. Though I would recommend one-way to begin with.
Team roles on portfolio and program level
Asked by Esraa Hasib:

Hi everyone,

Can anyone tell me the difference between these team roles on the portfolio level:

Business owner, epic owner, enterprise architect?

I want also to know what is "team of team" team roles at the program level?


Answers:
author: Enio Marques Junior
body: Hi Esraa!

You can find all the details on this page:

<https://help.jiraalign.com/hc/en-us/articles/360011738413-10X-Assign-Team-Roles>

Unfortunately, the Team of Team role is not described there, but it's the same as the RTE. The Team of Team \& RTE roles name difference is just visual and user preference.

comments: author: Esraa Hasib
body: Hi,

<br />

Actually, the URL you have added contains the same description for different roles, for example, all the portfolio team roles have the same description, indeed I've asked Atlassian about this and they told me that there is no difference between them, which doesn't make sense for me.

Regards,

Esraa,
What permission is tied to being able to edit: Acceptance Criteria?
Asked by Rebecca Hylek:

As a Super Admin, I'm able to update acceptance criteria on a feature in Jira Align and it sync's to Jira Cloud.

RTE's, Product Owners, and Analysts need permission to do this as well. Is there a setting I can update to allow it?

Role: Program Lead \> Manage \> Features \> Acceptance Criteria is toggled "on"

Is there something under Administration that also needs to be on to allow edits for Acceptance Criteria?

Thank you!

Becky


Answers:
author: Enio Marques Junior
body: Hi Becky!

Can you please check the Program Team role of such users? I'm not sure about the edit/update ability, but to add a new one, the user must have the 'Team of Team' role:

![Screen Shot 2022-07-06 at 14.01.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/204824iA6B0863523CCC6A1/image-size/large?v=v2&px=999 "Screen Shot 2022-07-06 at 14.01.41.png")

comments: author: Rebecca Hylek
body: That was it! Thank you!!!
Backlog Kanban Value Stream View and titles for each column within Kanban View
Asked by Rupinder Pannu:

Hi Team,

Is there a way to customize the Backlog Kanban Value Stream View and titles for each column within Kanban View?

Best Regards,

Rupinder


Answers:
author: Samit Mehta [321 Gang]
body: [@Rupinder Pannu](/t5/user/viewprofilepage/user-id/4865416)

You can customize the Process Flow (was called Value Stream) Steps (the steps and their titles) by using the information in the following help page:

<https://help.jiraalign.com/hc/en-us/articles/115000104293-10X-Create-Process-Flows>

comments: author: Rupinder Pannu
body: Thank You [@Samit Mehta \[321 Gang\]](/t5/user/viewprofilepage/user-id/1892795) : I will try these steps with my team.


author: Rupinder Pannu
body: [@Samit Mehta \[321 Gang\]](/t5/user/viewprofilepage/user-id/1892795) Are we able to add new swimlane to Kanban Board on Jira Align?
Can't find user in Jira Align.
Asked by Rafa? Chomik:

Hi, when I am trying to add a new user to Jira Align I got the error "Email Address already exist", but when I am trying to search for this user he does not exist.  

I created a new account but with an additional sign in email address. After creation, when I am opening user profile and I am trying to change email address I got a message that the email address is used by the user with 'XXX' UID. When I am trying to find this UID does not exist.   

I would be grateful for the help.


Answers:
author: Enio Marques Junior
body: Hi [Rafa? Chomik](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3787876),

Can you please check if such a user was deactivated? You will need to go to Administration \> People, and then Filter by Deactivated = yes:

![Screen Shot 2022-07-04 at 09.37.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/204444i172A1C45A83968F1/image-size/large?v=v2&px=999 "Screen Shot 2022-07-04 at 09.37.19.png")

If you don't find the user in the deactivated list, it would be better to open a ticket with the support for a better investigation.


author: Micha? To?czy?ewski
body: Thank you Rafal for your question, I had the same problem.

Best regards
How to locate a version changed log
Asked by icychen:

Our team create a version in Jira? and setup the ReleaseDate, but sometime we'll delay to release the version. And even someone release it, won't change the ReleaseDate to be the real date.

Now I need to find it the real release date. But I can't find any release action log from DB.

I would like to know where I can get the release action time? thank you.


Answers:
author: Allan Maxwell
body: Have you looked in the audit logs for the Release Vehicle?

![Screen Shot 2022-08-02 at 5.39.52 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/209149iDE54A8EB8E59CEFE/image-size/large?v=v2&px=999 "Screen Shot 2022-08-02 at 5.39.52 PM.png")


Tags: cloud
Why should we invest in Jira Align?
Asked by Lotta L?fwall:

Hi

We get questions now and then from our users about Jira Align and why we're not using it. Today we're running Jira Software Data Center (1000 users) and we have Advanced Roadmap for Jira.

The question is if it's worth it to get another tool to support PI Plannings because that's where the need for tools usually comes up?

We're also using Confluence for visualizing Program Boards during PI Plannings. Usually the Program Boards are tables with filters that shows status on Jira Features and Stories.

My experience is that tools takes time to learn and configure and the more tools we have the more complex things get.

What are your recommendations? Can Jira Software , Confluence and ARFJ be enough?


Answers:
author: Rich Sparks
body: If you're focused on PI Planning and your existing toolset supports what you need, then there's not a good reason to change. (If it's not broke, don't fix it!)

But Jira Align offers a set of features that go far beyond PI Planning. It supports Portfolio Management, Lean Estimating and capacity forecasting, dependency tracking, connecting outcomes and outputs, and scales beyond the current limits of AR. Also, the Program Board in Jira Align is automatically updated based on status changes to show where there are pending or current problems in the delivery plan.

You're absolutely correct that any new tool takes time to learn and adopt. You should only add new tools when you need a solution to a different problem.


author: Philipp Barry
body: Hi Lotta,  

Based on the information you provided I think it would be worth exploring "Why should we invest in Jira Align?" in a little bit more extensive conversation. A comprehensive, professional answer to that question depends on more details like the size of your Agile at Scale initiative, the expected size in 2-3 years, the transformation journey you are on and its trajectory.  

If having a brief call with one of my colleagues about this sounds good to you, it would be great if you could send me your contact details to pstaat(at)atlassian(dot)com and I am happy to facilitate that conversation.  

Have a great day!  

All the best  

Philipp
When Looking at the 'Trace this Capability' report how are 'Teams' associated?
Asked by John Ames:

When I look at the 'Trace this Capability' report from the Capability Details screen, I see multiple Epics, Stories, etc ... but on this one Capability I only see 1 Team under the "Teams" section?

Is that because the majority of the Stories linked to the Capability are Kanban Teams and not Scrum Teams - and thus have no Sprints ???

Is there a way to have these Kanban Teams show up in the "Teams" section?

Thanks - John


Answers:
author: Neil Sproul
body: Hi John! The Teams section of the Trace Report should be all of the teams with stories assigned to them for the given capability. Would you please confirm the teams in question have stories assigned to their team in Jira Align?


Tags: capability

cloud

report