youngmon/atlassian-qna huggingface dataset:
How to restrict the ability to view and update license from Confluence system admin
Asked by Tran Van Huu:

Dear community,  

I'm Confluence system admin of an instance with 15k users.  
We have 5 system admin here but I'm the only one who manage the license.  
I know that whenever a System admin applies license, the license key decided to play hide and seek - invisible to my admin senses!  
But other admins have this sneaky talent to "update" the licence and perform the 'save' dance --\> I want to prevent this case.

Based on your professional experience, I'd like to ask if there is any thing that I can do like making some customzation or using a third party plug-in to make it.  

Inconclusion, I'm as a main system admin can view and update the license key and the other admins can't make it.  

Any suggestion is much appreciated.  
Huu,


Answers:
author: Ravina
body: [@Tran Van Huu](/t5/user/viewprofilepage/user-id/330732)I think this is duplicate of your previous question please find the answer mentioned in the below link

<https://community.atlassian.com/t5/Confluence-questions/How-to-restrict-the-ability-to-view-and-update-license-from/qaq-p/2587617>


Tags: confluence-data-center

server
How to restrict the ability to view and update license from Confluence system admin
Asked by Tran Van Huu:

Dear community,  

I'm Confluence system admin of an instance with 15k users.  
We have 5 system admin here but I'm the only one who manage the license.  
I know that whenever a System admin applies license, the license key decided to play hide and seek - invisible to my admin senses!  
But other admins have this sneaky talent to "update" the licence and perform the 'save' dance --\> I want to prevent this case.

Based on your professional experience, I'd like to ask if there is any thing that I can do like making some customzation or using a third party plug-in to make it.  

Inconclusion, I'm as a main system admin can view and update the license key and the other admins can't make it.  

Any suggestion is much appreciated.  
Huu,


Answers:
author: Nic Brough -Adaptavist-
body: You can not do it, nor should you want to. The administrators job is to administrate the system, and that includes renewing licence keys.

If you think you want to stop your admins seeing a licence key, then you have defined their role incorrectly. They probably should not be administrators.

You could go through the torturous route that [@Ravina](/t5/user/viewprofilepage/user-id/3947257) has described, but it is completely pointless, as your admins will have other ways to get to the key.

You should not have any need to do this too. Why are your other admins applying licences? Why is it a problem?

You do actually need to allow other people to be admins - never have fewer than three people with admin access (you should always have two backup people, even if they only have it so they can add a new admin when you leave)


author: Ravina
body: Hi [@Tran Van Huu](/t5/user/viewprofilepage/user-id/330732) As this is not available by default the possible ways I can think of through the proxy server or load balancer your Confluence datacenter is using.

If your Confluence site is using the standard load balancer then you can work with your network/load balancer team to block the below link and only allow your IP address to access the same,

<https://your-confluence-fqdn/admin/license.action>

If your Confluence DC site is using any WAF or CDN application in front of your site like Akamai or CloudFront then this URL blocking can also be done there.

Also, it's better to review the detail comparison between confluence administrators and confluence-system-administrators and if those other system admins does not work on any functionality which confluence-system-administrators do then you can reduce their access to confluence-administartors to avoid this license update thing

<https://confluence.atlassian.com/doc/global-permissions-overview-138709.html#GlobalPermissionsOverview-confadmin>

Thanks

Ravina


Tags: confluence-data-center
I created a new user group in Confluence, brought two people in, and then added this user group with
Asked by huang runda:

I created a new user group in Confluence, brought two people in, and then added this user group with permission in a certain space. Today, when I came back, I saw that all the people in the user group were gone


Answers:
author: huang runda
body: My user is synchronized from M365. There is user B in group A, and a permission is set to access a folder in consensus. After a while, user B will no longer be in group A and no one has operated anything

comments: author: huang runda
body: Can someone help answer this magical question? Thank you
How to fix JIRA issue/filter header formatting in Confluence PDF export?
Asked by Jerry Yen:

Hello,

I have a confluence page with Jira issue/filter that needs to be exported to PDF for auditing purpose.

In the filter I have fields like Key / Summary / Status / Deployment Start Time / Deployment End time / etc.

On the confluence page, the headers will word wrap like this and display correctly:

Deployment  
Start Time

However when exported to PDF, Deployment Start Time and Deployment End Time would not word wrap and runs into each other in a single line in garbled mess, making it difficult to read.

I have tired using PDF Export stylesheet in portrait and landscape mode but it did not fix the issue. Does anyone have any suggestions?

p.s. we are running server version of confluence


Answers:
author: Vronik
body: Hi

Look at this

<https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html>

<https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html>


Tags: confluence-server

server
Name of a jira field from confiform
Asked by Gustavo Ortega Reynoso:

Hello, good afternoon,

How can I know what the name of a field is in Jira to store data in it from a confiform, specifically I found the project title field and I need to store data in that field from a confiform, I don't know if it is a custom field, greetings and thanks for the help


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Gustavo Ortega Reynoso](/t5/user/viewprofilepage/user-id/4477587)

ConfiForms has a Jira Helper that tries to solve this issue for you

Try setting up a ConfiForms IFTTT macro, selecting "create Jira" as an action and you will see something like this (click on "preview" to get it)

![Screenshot 2024-01-24 at 08.43.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/302166iC8C3B07CF79DFFF5/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 08.43.17.png")

Use it to browse the fields and project details for every issue type the project has. It should help you to understand what are the internal field names for your fields in Jira and how they should be mapped

Alex


Tags: confiforms

jira

unknown-hosting-type
Want to send form response to user-generated email address
Asked by Josh McClain:

I have a form that will be used by (and sent to) different members of the office but only when they need it. Is there any way to have them input their email address and assign it to a variable, and then have the form sent to that variable?

So far I have only been able to "hardcode" the destination email address in the form settings.

Would appreciate any help that can be offered -- thank you!


Answers:
author: Matthew_Christiansen_Adaptavist
body: Hi Josh   

Welcome to the community.  

Just a couple of questions firstly before i try and help..  

1. Is this form within Confluence?  
2. If so, what app extension are you using?  

Many thanks   

Matt

comments: author: Josh McClain
body: Good morning Matt, thanks for the response!

The form is within Confluence, one of the native macros (I believe), but I'm not sure what app extension I'm using. All I can tell you for sure is that I'm working within the standard Form macro, not the Confiforms one. How would I find my app extension?


author: Matthew_Christiansen_Adaptavist
body: Hi Josh,   

I'm not aware of a native Confluence form macro, I can only assume it's one that has been pre-installed by your admin (Assuming you, not the main admin here?)  

You can find the app extensions at the top of our page in the Confluence Nav bar and click on the "Apps." dropdown.  

Be interested to know which macro you see there for "native macro" if you wouldn't mind sharing.  

<br />

<br />

<br />


author: Josh McClain
body: Oh, I figured it out -- I just used the Destination List macro. Thanks for the response though!


Tags: forms

unknown-hosting-type

variable
Time To SLA pause timer for Sev3/Sev4 for holidays
Asked by uday chander:

We have a calendar in use for our projects. I added July 4 as a holiday and wanted to pause the timer only for SEV3 and SEV4 incidents. How can this be done?

I added Holiday to the calendar setting but I don't know how I can get only Sev3 and Sev4 to pause and not others.

Account:

<https://apollopde.atlassian.net/>

APP:

TIme to SLA

Calendar name:

Business Days


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hi [@uday chander](/t5/user/viewprofilepage/user-id/5537275) ! Welcome to the Atlassian Community!

I think what you need to do is have a separate SLA for your SEV3/SEV4 incidents where you apply the calendar with holidays attached.


Tags: cloud

jira-cloud
How to export and import request type from one jira instance to another jira instance?
Asked by Gurunathan Kanniappan:

Hi Team

I have a couple of requests in a request type group. I would like to export one request type from one jira instance to another jira instance. Kindly help.

Regards

Guru


Answers:
author: John Funk
body: Hi Gurunathan,

Am I missing something? Why don't you just set up the Request Type in the other instance? Shouldn't take but a couple of minutes.

comments: author: Gurunathan Kanniappan
body: Thank you, John, that makes sense but just thought of asking if there is traditional way of exporting if we have more than 10 request types.


author: Mohamed Benziane
body: Hi,

you could try using the csv import in jira.

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

comments: author: Gurunathan Kanniappan
body: Thank you, Mohamed. But I'm looking to export/backup "Customer portal Request Type" forms which we create. In case if the environment is refreshed from production or any other environment we would like to restore from the backup.


author: Aaron Pavez _ServiceRocket_
body: Hi [@Gurunathan Kanniappan](/t5/user/viewprofilepage/user-id/5448465)

Sadly you can't. There is no option to do that in the UI.

You can do it using API:

#### `GET /rest/servicedeskapi/request` {#toc-hId-347751542}

<https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-getMyCustomerRequests>

Regards

Aaron

comments: author: Gurunathan Kanniappan
body: Thank you, Aaron. I have never used or knew how to use an API? Do I need to use postman to export using this API? Any example video link or document will be helpful.


Tags: jira-software

jira-unknown-hosting-type

unknown-hosting-type
How to find the smart value for 'Logged' 'Include Sub-tasks' Checkbox
Asked by Sam:

Hi All,

I was able to get our sub-tasks estimates to roll-up to the story level through automation. Everything works as expected. The only thing that is off is the story 'Original Estimate' **only when one opens the story away from the sprint board** - like if its viewed on a new tab.   

I now know why there is a mismatch from the 'Original Estimate' for the story seen on the sprint board vs. on a single view.   

When checkbox to include subtask is checked - it will aggregate the story hrs - so it doubles up:  
![Including Sub-tasks.jpg](/t5/image/serverpage/image-id/333784i37F43ADB4C3ACA6F/image-size/large?v=v2&px=999 "Including Sub-tasks.jpg")  

When this is not checked - The 'Original Estimate' matches what is seen in the sprint board for the story:   

![Sub-tasks not included.jpg](/t5/image/serverpage/image-id/333786iE280219EE33B7155/image-size/large?v=v2&px=999 "Sub-tasks not included.jpg")  

Is there a way I can automate to when - 'Include sub-tasks' **is checked**to not show the aggregated value? I tried looking for the smart values, but have not been successful. Is this even possible?


Answers:
author: Bill Sheboy
body: Hi [@Sam](/t5/user/viewprofilepage/user-id/5500195)

I suspect the answer is "no" as that feature seems to be for the display view of the time tracking, and it is likely implemented in the code *for time tracking display only*.

If it was something that was configurable elsewhere (or even readable with the REST API) that checkbox setting would be set with the Estimation configuration for the board. There is a suggestion to do that, which you may watch / vote for to see progress: <https://jira.atlassian.com/browse/JRACLOUD-76437>

You note you have an automation rule to roll up subtask estimates to the story. I am guessing you are doing that to solve a different need, and so when people check the "include sub-tasks" it is confusing them with the doubling, correct?

Kind regards,  
Bill

comments: author: Sam
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) thanks for confirming, and yes it is confusing people.


Tags: automation

data-center

jira-data-center

smart-value
we cannot include story points from all of the completed task
Asked by Gina Projects:

We tried to include a story points from the completed task but there are tickets that does not permit us.

Please give us some checklist, to check on those tickets that does not allow us to put a story points.

Thanks and appreciate your immediate response. thanks!


Answers:
author: Trudy Claspill
body: Hello [@Gina Projects](/t5/user/viewprofilepage/user-id/5537265)

Welcome to the Atlassian community.

Where are you trying to include that information? Can you provide annotated screen images that illustrate your problem?

What exactly do you mean by you are not permitted to do what you want? What are the exact steps you are executing and what is the response or result?

comments: author: Gina Projects
body: we are doing the story points modification from the Backlog view.

There are some cases that we can click the story column but there are some that does not allow us to modify. please see below screenshots, for your reference.

![Screenshot 2024-07-06 at 04.42.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/333799iAF6DEE9D094545D0/image-size/large?v=v2&px=999 "Screenshot 2024-07-06 at 04.42.24.png")![Screenshot 2024-07-06 at 04.42.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/333796i6697D62CAB257F4E/image-size/large?v=v2&px=999 "Screenshot 2024-07-06 at 04.42.05.png")


author: Trudy Claspill
body: For the issues where you can't update story points, are those issues all the same issue type or all within a subset of issue types? Can you update the story points for any issues of those issue types?

If you open the details view for that issue, can you find and edit the Story Points field?

If the issues are all of the same issue type or types and you can't update the story points for any of the issues of those types, and you don't see the Story Points field in the Issue Details screen for those issues, then the Story Points field needs to be added to the screen for those issue types.

Is the project Team Managed or Company Managed? You can find that information in the Type column on the View All Projects page under the Projects menu. If the project is Team Managed, then every place above where I said "Story Points" you need to instead be looking for the field "Story point estimate".


author: Gina Projects
body: Hi Trudy, Thanks for your input. As per validation, those ticket/issue has different issue type and will further validate the case and update this questions for any concern.


Tags: cloud

jira-cloud

jira-software
My Github Commit is not showing
Asked by Ameya Joshi:

I created a New Story and made a Branch on Github through Jira. However, after Committing to the Branch, it's not updating. I'm using Android Studio with Github Desktop. When I open the Issue it still says Create Branch and Create Commit. I believe Jira had Issues yesterday i.e. the 4th of July 2024. Is this a fallout as a result?

Note - My other Commits and Merges were Working a couple Days ago.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We don't have any reported issue. Please make sure Jira issue key is used on the commit. Thanks

comments: author: Ameya Joshi
body: Thanks. It's Working. Turns out it took quite a while for the Commit to update on Jira.


Tags: cloud

commit

github

jira-cloud

smart-commit
how to automate date range updates for weekly reports
Asked by Jasdeep Joga:

I created a report \& Dashboard using filters but I have 6 different project pages that need weekly reporting.

I am currently using a simple filter shown below to gather some data elements but the date range has to be manually updated every week for the dashboards and reports to work.

project = Enrollment and statusCategory = Done

AND resolved \>= "2024/06/29" AND resolved \<= "2024/07/06"

Is there a way to automate the date range?


Answers:
author: Trudy Claspill
body: Hello [@Jasdeep Joga](/t5/user/viewprofilepage/user-id/2786439)

Welcome to the Atlassian community.

Are you trying to show the information always for the current week, or the previous week, or ?

If you want to show the information for the current week plus the last day of the previous week (Saturday through Saturday) you could use this:

resolved \>= startOfWeek(-1d) and resolved \<= endOfWeek()

<https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfWeek-->

comments: author: Jasdeep Joga
body: I am trying to find data from Friday to Thursday but I will look into sat to sat.


author: Trudy Claspill
body: Would that be for the past Friday through the next upcoming Thursday?

If you want Friday through Thursday, inclusive, then use:

resolved \>= startOfWeek(-2d) and resolved \<= endOfWeek(-2d)

Sunday is the first day of the week for this function, and Saturday the last day of the week.

If you want to go from the last Friday that would be 2 days before Sunday (the startOfWeek day). If you want to go through the next upcoming Thursday that would be 2 days before Saturday (the endOfWeek day)


Tags: cloud

jira-cloud
better way to load custom field options
Asked by nat:

hi everyone

i have a custom field - single select ----- which has already 7.5 k entries and counting ... everytime a new entry is needed .... it takes a long time to load especially when doing the Sort ------- i'm worried it's going to bring down the system one day ........ is there a better way to maintain such a huge list - natively without going to outside vendors?


Answers:
author: John Funk
body: Hi Nat,

Is there a way to group the data some how? Or even implement a Cascading pick list?

comments: author: nat
body: nope- it's just a single alphabetically sorted list of names in a huge drop down list ..... now and then, users submit requests to add entries


author: John Funk
body: You can't group these by Region? Or Country? Or State?


author: Laurie Sciutti
body: Hi [@nat](/t5/user/viewprofilepage/user-id/2247285) \~ can I ask what kind of data this is? It might help the Community suggest an alternative option (i.e. custom contexts to limit the selections)?

comments: author: nat
body: thanks ...... see above, please .....it's simply a list of company names ......


author: nat
body: no - needs to be one single drop down list


Tags: data-center

jira-data-center
My Jira workspace has been suspended even though I am using a free version
Asked by Aashish Yadav:

Hey

I am using a free version of Jira:

[Atlassian Cloud Notifications - Site Unavailable](https://maitilabs.atlassian.net/jira/core/projects/AP/board)

and it suddenly stopped for me with this message:

![Annotation 2024-07-05 214227.jpeg](/t5/image/serverpage/image-id/333753iD754F388639C5DD9/image-size/large?v=v2&px=999 "Annotation 2024-07-05 214227.jpeg")

Can anyone help me what to do? We are a group of students who had a lot of tasks listed here but now we dont have access to it. 5 people in total were part of it.

![Annotation 2024-07-05 214448.jpeg](/t5/image/serverpage/image-id/333759i148BAA5A96346B4D/image-size/large?v=v2&px=999 "Annotation 2024-07-05 214448.jpeg")

![Annotation 2024-07-05 214604.jpeg](/t5/image/serverpage/image-id/333760i79F0E897BB049517/image-size/large?v=v2&px=999 "Annotation 2024-07-05 214604.jpeg")


Answers:
author: Trudy Claspill
body: Hello [@Aashish Yadav](/t5/user/viewprofilepage/user-id/5537174)

Welcome to the Atlassian community.

As per the screen image, the subscription plan for Jira is Standard, not Free. It is possible the account was suspended due to a billing problem.

Prior to suspension the Technical and Billing contacts should've received emails about the upcoming suspension. Were those emails received? Did the Technical/Billing contacts take an action as a result of those emails?

Your Billing Contact should follow the steps in Andy Heinzer's answer on the following post to resubscribe to the suspended Jira subscription.

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>


author: John Funk
body: Hi Aashish - Welcome to the Atlassian Community!

You need to downgrade your site from Standard subscription to Free subscription if that is what you are intending.

On that same screen click on Manage product link.

Then click on Change under the Jira section.


Tags: cloud

jira-cloud