youngmon/atlassian-qna huggingface dataset:
BigPicture power-up for Trello significantly slowed down
Asked by Aleksandra_Vojinovikj:

Hi,

We have been using BigPicture power up for Trello, and it worked fine until adding some labels on the cards. Now BigPicture has significantly slowed down. It takes a really log time to load.

Is there anything we can do? Is the fact that we have may cards or labels causing the power-up to work slowly?

I have checked my internet connection and also other team members are experiencing the sam e issue (and we are all working from different places).

Thank you very much.  
Regards,  
Aleksandra


Answers:
author: Vini
body: Hi Aleksandra,

It could be because of the number of open cards on a board. A board with more than 1,000 open cards can indeed cause freezing and delays, depending on some factors such as browser and local resources. We are currently working to improve Trello's performance on these large boards, but for now, the best solution I would offer is to break up the lists into individual boards or archive cards you do no longer need.   

That will allow the individual boards to perform much much better. Also, archived cards are still available in the archived items as well as search results. More information about that is available here, as mentioned: [Troubleshooting a Slow Board](http://help.trello.com/article/1089-troubleshooting-a-slow-board)


Tags: big-picture
Trello Butler Rules buggy. Deleting rules with ?unlimited rules?. Storage capacity?
Asked by Alexandra_Hopper:

Hey there I'm using Trello butler rules to automate a parts of a board for my job. I'll make a rule and then it will suddenly be gone later on. I get if we reach to storage capacity that's completely fine. You think you would get an alert or something instead of what you're working on just being deleted without you knowing? I have made sure to check that all rules enabled or disabled or showing.

Going to try to uninstall and then reinstall and see if that fixes it.   

Details;

- Trello desktop   
- Business Trello  
- was using a personal private board as an extra precaution to Test the rules with the intention of not messing up any of my coworkers boards.


Answers:
author: Alexandra_Hopper
body: I uninstalled and reinstalled and still had the same problem. Then I decided to move to Trello in the browser.   

*It immediately told me what the problem was.* Which is awesome.

<br />

**ANSWER;** I am on a business Trello for my company but I was since I was on a personal private board I did not have access to creating unlimited rules!   

<br />

Apparently the desktop Trello just doesn't show you important notifications like that. I normally wouldn't be so sassy about it but this is put me behind on something that could've been done within an hour.

comments: author: Michael Pryor
body: I don't think that's sassy. I'm so sorry you had to deal with this and you're right that this was a crappy experience. I'll look into how to resolve this in the future and thanks for helping debug the problem.


author: Alexandra_Hopper
body: Thank you, stay well!


author: Michael Pryor
body: Hm. We don't auto delete any rules as far as I know. Can you take a screenshot if it keeps happening (if you can get before and after)?


Tags: butler

rule
Trigger Rule, when a card is added to a board - to any list "Except"
Asked by Bryan Dumaguina:

Hello,  

I would like to figure out how to set up a Trigger Rule.  

Where when a Card is Added to the Board - to any List "except" a few other Lists that I would enumerate - perform the Action. Except is the keyword here.  

Example: Board A has 10 Lists. When I Copy a Card to Board A, perform these Actions only if the Card is copied to Lists 4 to 10.

If the Card is Copied to List 1, 2 or 3 - Don't perform the Action.   

I hope my inquiry is clear.  

Thanks,  
Bryan D.


Answers:
author: Bryan Dumaguina
body: I think I found the option under the Advanced tab - When a Card is Added to the Board. the Advanced tab opens up the "filter?" icon, where I can set a "Basic"filter of "Not In" and then enumerate the List Names I want to be excluded for the Trigger Rule.
is trello compatible with internet explorer?
Asked by Preston Zaharia:

sent invitation to another person. they said they got an error message that trello no linger works with internet explporer. is there a work around?


Answers:
author: Vini
body: Hi Preston!

Trello supports these modern browsers for desktop:

* [Chrome](http://www.google.com/chrome/) - Latest stable release
* [Safari](http://www.apple.com/safari/) - Latest stable release
* [Firefox](http://www.firefox.com/) - Latest stable release
* [Edge](https://www.microsoft.com/en-us/windows/microsoft-edge) - Latest stable release

So along with using the desktop app, I would also suggest updating their browser to a more recent version, such as the one listed above.


author: Brittany Joiner
body: You could try [downloading the Trello desktop app for Windows](https://trello.com/en-US/platforms).
Butler - Company Rules vs. Individual Rules
Asked by Nick Caravella:

Hi everyone! New Trello administrator here and had a quick question on the Butler.

It seems that rules I create only show up on my butler view. I know I can flag them as shared and other users can reference, but there does not appear to be an Admin view on a Board where I can see all rule automations running on a board. I had an instance this morning where another user applied a rule that was already applied to a board, causing the automation to run twice.

I was curious if there was a way for users to see all active automations on a board and even set "company" automations that can be viewed but not edited so we can avoid any duplication in the future.

Does this exist or is there a workflow I might be missing?


Answers:
author: Keli
body: Hi [@Nick Caravella](/t5/user/viewprofilepage/user-id/3875250) :) Happy to help you!  

If you're the administrator of a Business Class team, you can view the automations other users have enabled on those team boards by opening the Butler menu and selecting the 'Admin' option in Rules, Calendar, or Due Date.

You can read a bit more about this at <https://help.trello.com/article/1138-administrative-powers>.

As a note, it isn't possible to edit another user's rule from the Admin option, and board and card buttons cannot be managed at this time.


Tags: butler

rule
How come the card covers from the templates look clean but the ones I add show the file attachment?
Asked by Chris Wheeler:

![Screen Shot 2020-04-20 at 2.58.51 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/91333i0A3157E4B7E8C39E/image-size/large?v=v2&px=999 "Screen Shot 2020-04-20 at 2.58.51 PM.png")


Answers:
author: Esme Crutchley
body: Hi [@Chris Wheeler](/t5/user/viewprofilepage/user-id/3875486)

Welcome to the Community!

Because you've specifically added an attachment first to the back of the card, then used it as a card cover second, it'll show up as an attachment.

If you can find the image you want on Unsplash through the 'cover' option for the deck, you should be able to add it (like you have of the calendar).

Hope this helps

Esme :)

comments: author: Iain Dooley
body: [@Esme Crutchley](/t5/user/viewprofilepage/user-id/3555478) whoa epic, never knew about that feature. For reference here's a screenshot of the option, it seems you can also upload your own photos for covers if you can't find out what you want on Unsplash:

![2020-04-22 at 11.01 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/91670i215088E61B03E70D/image-size/large?v=v2&px=999 "2020-04-22 at 11.01 pm.png")
How can I import a Teamwork board into a Trello board?
Asked by Carolina_Lifchitz_Pinheiro:

I have a full detailed board on Teamwork and need to work from Trello now. How do I import all my cards withou having to do it manually?


Answers:
author: Global Tech
body: Hi Caro!

Try this:

You can first export your tasks as a report (.xlsx or .csv) from Teamwork.

In Excel, copy the necessary tasks and paste them into a new trello list.

Trello will automatically generate your tasks.

You'll have to do it for comments, dates and other properties, otherwise it is not possible.

<br />

<https://support.teamwork.com/projects/project-sections/printing-a-task-list>

<https://www.import2.com/apps/trello>


author: marc -Collabello--Phase Locked-
body: Short answer: there is no direct, easy way to do this.

For a single board, I'd recommend doing the copy manually.

If you have tens or hundreds of boards, you could write a program.
how can I find all cards which I created
Asked by harti_murnau:

how can I find all cards which I created?

There are lots of commands on how to find cards you are tagged on etc, but how can I find the cards which I created?


Answers:
author: Brittany Joiner
body: You could make a Butler action to apply labels or move certain cards that are created by you, but I don't believe this would retroactively apply to cards that have already been created.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/91676i030EA0FC420D774F/image-dimensions/687x165?v=v2 "image.png")

comments: author: harti_murnau
body: Hi Brittany, thanks for your hint. You're right, this is useful but unfortunately does not apply reoactively. Thank you anyway


author: Iain Dooley
body: [@harti_murnau](/t5/user/viewprofilepage/user-id/3875639) there is no view that gives you a list of everything you created, what are you trying to achieve? There might be a different way to achieve the same outcome.

comments: author: harti_murnau
body: Hi Iain, thanks for getting back. As I am filing a lot of cards for our dev team, I sometimes "loose" (amidst proper labelling), beasue they are a lot. Using labels, plus a filter of cards which I filed would help me find those ... if there is no such (weird, as this is one of the first feature I'd build), do you have another option?
Effacer
Asked by Nathalie Abi Nassif:

Bonjour,

Comment peut-on effacer nos activit?s, commentaires sur Trello?

Merci.

Nathalie


Answers:
author: C?dric Marrouat
body: Bonjour,

Souhaites tu faire disparaitre toute ton activit? et quitter le tableau ?  
Ou juste remettre le tableau ? z?ro en laissant seulement les carte sans commentaires ?
Task Date triggers
Asked by Jeffrey.Sbonik:

Is it possible to create a trigger from a task due date. I would like to move a card from one board to another if the task due date is in the current week.


Answers:
author: Michael Pryor
body: I think you'll want to look into our Butler Automation:

<https://trello.com/c/MQGFX8Zw/74-due-date-when-does-it-run>

comments: author: Jeffrey.Sbonik
body: Does that include Task due dates. Looking at all of the commands they are all for cards. If the card has a due date and I have a task with within a list that has a due date and I want to trigger on the task due dates what do I do.
All of my comments in the activity area are gone!! How do I get these back?
Asked by Mary_Garlie:

All comments missing from all of my cards. How do I get these comments back?

Thank you.


Answers:
author: Esme Crutchley
body: Hi [@Mary_Garlie](/t5/user/viewprofilepage/user-id/3874781)

Welcome to the Community!

If you open the card where the comments are missing, click on 'Show Details' at the top of the Activity section at the bottom, they might still be there.

If they're not there, go to 'Show Menu' on the board, and there will be a complete list of everything that's changed on the whole board, they might still be in there. If you scroll to the bottom of that list and click 'View All Activity' it'll give you the option at the top to just select 'Comments'.

Let us know if that helps :)
How can i use new login ive two trello accounts?
Asked by Gabriel:

I\`m using Trello in two different activities and I've two email accounts   

I've subscribed using both accounts and i was working Ok before Attlasian login   

But now I cannot store both password because then navigator can only store one   

How can I do?  

Previous than Attlasian I could store both password and, after written de email, a got the correct password   

Thanks   

Gabriel from Argentina  
(Sorry for my english)


Answers:
author: Esme Crutchley
body: Hi [@Gabriel](/t5/user/viewprofilepage/user-id/3872555)

In this situation, it might be worth using 2 different browsers (Safari and Chrome for example) or opening an incognito window so that you can log in manually?

I know it's a bit of a pain, but it might be a workable solution for the moment?

Esme :)
Label Views
Asked by Lakisha Belizaire:

Is there a way to make the names of the labels visible on the cards? Is there a way to do this for all collaborators on a board?


Answers:
author: Michael Pryor
body: If you click on the label on the front of the card, it will toggle the names visible. This is a personal setting - you cannot force it on all the other collaborators - they would have to do the same thing.

comments: author: Lakisha Belizaire
body: thank you!


author: Tristan Pov?e
body: Can you do this for Android app?

we are using it on 10.1 inch tablet, and can only see colours
Profile Visibility
Asked by NKenney:

I have recently updated my Trello account to be part of the Atlassian community. When I did so, my profile picture went from my initials (two letters) to a single character initial.

Is there a way to change the image back to a two-letter initials? This is our company's preference, to distinguish people assigned to projects.

Thanks for your help!


Answers:
author: Michael Pryor
body: <https://community.atlassian.com/t5/Trello-questions/How-do-I-change-the-initials-displayed-for-my-name/qaq-p/1330369>

You might have to upload an image with your initials. I think this is just one of the differences with Atlassian Account.
Trello card data to Sharepoint
Asked by Priyanka Rao:

Hello,

I am new to Trello and wanted to know if;

1. All the card Information (Labe, Dec, Custom Label values, Attachments, Chats, etc.) can be exported to a Storage e.g. SharePoint List ?

2. Can this Export be scheduled (e.g. at 10:00 am everyday) thus creating a Log of the changes each card ?

Thanks in advance !


Answers:
author: Rafa Ayadi
body: Altosio offers a great backup tool that will back your Trello boards and cards to Sharepoint or Google drive. You can check their website at <https://altosio.com>


author: Vini
body: Hi Priyanka,

In general, we're definitely pro-data-portability and want to make sure our users can access and export their data. Trello does currently have an export feature, available under the Board Menu \> More \> Print and Export. The format is JSON, which lends itself well to technical usages, but doesn't load into common programs like Excel. Thus, the export is primarily for people looking to crunch the data with programs of their own or just to back up their data in case of emergency.  

If you need spreadsheet support, check out either of these third party Chrome extensions:  
<https://chrome.google.com/webstore/detail/export-for-trello/nhdelomnagopgaealggpgojkhcafhnin?hl=en-US>  
<https://chrome.google.com/webstore/detail/trelloexport/kmmnaeamjfdnbhljpedgfchjbkbomahp>  

Alternatively, if you upgrade to Trello Business Class (<https://trello.com/business-class>), you can export your board data as a CSV directly from Trello. That can be opened in any desktop spreadsheet program. To show what a board export in CSV format looks like, we've exported the [Welcome Board](https://trello.com/b/bKbdmCKB/welcome-board) that comes with each new Trello account. You can download the .csv file [here](https://trello-attachments.s3.amazonaws.com/5458101c482c33e9a52a5b27/5568dceea9de1d3baa2eecad/44ba2dbe025f93377aab21e89ce7e9f9/bKbdmCKB.csv).

I don't think, however, that any of those options support scheduled exports.


Tags: sharepoint
No longer able to access my Confluence Cloud
Asked by Marc Deveaux:

I get a message saying to pay the bill (VM not longer active), yet nowhere in billing does it let me do so.


Answers:
author: Ollie Guan
body: Hi [@Marc Deveaux](/t5/user/viewprofilepage/user-id/2233402) ,

For billing and payment issues, please submit a request below.

<https://support.atlassian.com/contact/#/>

![QQ??20211123104945.png](https://community.atlassian.com/t5/image/serverpage/image-id/170522i8936E688C6331988/image-size/large?v=v2&px=999 "QQ??20211123104945.png")


Tags: cloud

confluence-cloud
How do I export the entire workspace and its child pages that has broken links?
Asked by Jignesh Patel:

I want to export the entire space including child pages into XML or Excel which has broken links! How do I export them and validate the links? if they are working correctly?


Answers:
author: Nic Brough -Adaptavist-
body: The export does not care if the links are broken, it just exports your data.

If your data includes broken links, then you've got broken links in it. At some point, you'll probably want to fix them. What are you asking Confluence to do with them here?


Tags: cloud

confluence-cloud
Why does Chrome freeze when adding action items?
Asked by Devon van de Kletersteeg:

I have been using the meeting notes template in Confluence recently and I noticed that my browser (Version 96.0.4664.45) will freeze whenever I try to add an new action item from the page edit screen.   
Is anyone else experiencing this? Is there some workaround? I really like using the action items with my team but for the moment I am stuck.


Answers:
author: Kishan Sharma
body: Hi [@Devon van de Kletersteeg](/t5/user/viewprofilepage/user-id/3114582)   
Its working fine for me on the the same version of Chrome. If you have any extensions installed on chrome, you may try disabling them and see if that makes any difference.


author: Nic Brough -Adaptavist-
body: My Chrome does not have this problem, have you tried yours in "safe mode" (no active plugins) or with another browser? Do you get errors there?


author: Devon van de Kletersteeg
body: I removed "Read aloud" and "Google Keep Notes" extension and the issue has disappeared.

comments: author: Kishan Sharma
body: Great, thank you for confirming Devon!


Tags: cloud

confluence-cloud
Failure to load a page
Asked by Sowparnika Sudesh:

RESULT_CODE_HUNG


Answers:
author: Fabian Lim
body: Hi [@Sowparnika Sudesh](/t5/user/viewprofilepage/user-id/4645904)

Welcome to the community!

Please provide the steps to reproduce and expected results.

Regards


author: Nic Brough -Adaptavist-
body: "Result code hung" almost always means you've got a problem with a broken browser or a broken network.

What happens when you try visiting the page with a standard compliant browser such as Chrome or Firefox (or their variants)?

comments: author: Sowparnika Sudesh
body: Only a particular page shows this error. The other confluence pages work fine!


author: Nic Brough -Adaptavist-
body: Ok, so there's something on the page that is causing your browser to fail.

You'll need to read (by another method) or edit the page to find out what it is.

Try

* using wget or curl to fetch the page out as plain text
* Include the page in another page, in another space, to check if it's just the content that is a problem
* If you can work out the id of the broken page, you can jump straight into edit mode via the url.
* If the edit button actually renders before the error occurs, you might get to it that way too


Tags: confluence-server

server
Open web based wiki Confluence Cloud site requiring login for public page on mobile devices.
Asked by Anthony Vallelonga:

We have an open web based wiki Confluence Cloud site that is randomly forcing mobile user to the login page.

It just recently started happening and we're receiving numerous tickets because some users may not have a login, they simply need to view the wiki. Does anyone know if something change on the Confluence side that is now forcing users to login to view a public page?

Thank you


Answers:
author: Brant Schroeder
body: [@Anthony Vallelonga](/t5/user/viewprofilepage/user-id/3746367)

Are these users using Chrome and logged into Chrome with their Google accounts?

comments: author: Anthony Vallelonga
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) this could be possible, do you think this may cause the issue if they're connected to a different Conflunce instance?

If it helps this is the main way users access the wiki.

From within our app we provide a link/button to the wiki --\> user clicks link/button --\> app opens the device's browser.

From Android it's for sure opening Chrome.

We're still attempting to gather more information from the users with issue and will add this to our list of items to check.

Thank you!  
Anthony


author: Brant Schroeder
body: [@Anthony Vallelonga](/t5/user/viewprofilepage/user-id/3746367)

My guess is that this is the issue. I have seen it before where users are logged into Chrome with their Google account and when they go to an Atlassian app it automatically tries to log them in or logs them in with the account that they have used elsewhere. They then do not have access to that site while logged in and get an error. I would suggest testing it out or working with a user to confirm.


Tags: cloud
Team mentions
Asked by Christian Walker:

Hey everyone,

I've created teams on my Confluence site. I can @ mention all groups, but other users cannot. Is there a way to fix this?


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Christian Walker](/t5/user/viewprofilepage/user-id/4303859)

in [this help article](https://support.atlassian.com/atlassian-account/docs/search-for-people-and-teams/), I've found an interesting paragraph:
> When a team is created, we take note of the email domain of the founding user. We then allow all other users that share that email domain to discover that team through team search.

Are your users all from the same domain? Or could this be the issue?

Cheers,  
Matthias.


author: Kishan Sharma
body: Hi [@Christian Walker](/t5/user/viewprofilepage/user-id/4303859) Such issues are usually sorted by content reindexing. If you are using Standard Cloud Plan, I would suggest [raising a support ticket](https://support.atlassian.com/contact/) to Atlassian for help.


Tags: cloud

confluence-cloud

team