youngmon/atlassian-qna huggingface dataset:
Paypal as payment method
Asked by Claudia Sommerlad:

Hi,

I want to pay for Trello premium with Paypal, but can't find this option. I don't own a credit card and I don't want one. Is there a way without credit card?

<br />

I don't know if it is important: I am in Germany  

Tia  
Claudia


Answers:
author: NGPilot
body: Hi [@Claudia Sommerlad](/t5/user/viewprofilepage/user-id/5356868) glad to see you here. As I know Trello Premium doesn't accept any other payment except credit card. If you want to use Trello the only payment is credit card. I'm sorry I can't help you more than this. :(
Checklist items automatically added through rules are assigned to 'me' instead of who checked box
Asked by Albert surjik:

Hello,

I use Trello to track customer follow-ups. When an account rep checks a box in a follow-up checklist, it should automatically add another item with a due date one week later and assign it to the person who checked the box. However, the new items are being assigned to me, Albert, instead of the person who checked the box. I am the one who created the automation.

Notably, when initiating the process with a button (e.g., "Start weekly followups"), it correctly assigns the item to the person who clicked the button. The conditions for the button and the checklist rule seem identical, yet their behavior differs. Why is the automation assigning to me instead of the person who checked the box?

<br />

<br />


Answers:
author: Theodoro Reato
body: Hey Albert,

Welcome to the community,

Can you open a ticket for us to analyze your process? We'll need some personal information like the rule, which could be shared here, but the board's link would be nice as well to understand if these users are invited to the board, the board is public, etc...

You can open a ticket at [www.trello.com/contact](http://www.trello.com/contact)


Tags: automation
unsubscribe
Asked by Ger?ncia de Marketing:

They are charging me 3 subscriptions, but I only want one. I need you to cancel the US$ 359.97 charge so I can carry out the correct subscription.

I'm trying to talk to your team through the contact page, but I keep getting an error!


Answers:
author: Vishaal S
body: Hi Team,

Vishaal here with Trello---thanks for reaching out

I'm really sorry to hear about the billing issues you're experiencing with the multiple subscriptions. It sounds quite frustrating, especially when you're facing errors trying to reach out for help. I've raised a support ticket for you with the number CA-2658376.

An acknowledgment email should be sent to you shortly confirming that we've received your request and will be looking into the matter. Rest assured, we'll work on getting the additional charges of $359.97 canceled if there is no usage around that.

As additional information, To clarify Trello's pricing, it is typically determined on a per-user basis within a workspace. This means that if both you and another person require access to the premium features of Trello, individual licenses would be necessary for each of you. More specifically, Premium is charged per member within a workspace.

However, certain circumstances could lead to extra charges. For example, incorporating Multi-Board Guests can incur additional fees. On the other hand, there are no charges associated with Single-Board Guests. Therefore, if only one of you needs access to a single board, the role of a Single-Board Guest could be used without needing a second license.

A Guest is someone who is on a board, but not on the Trello workspace that owns that board. Guests can only see the Trello board to which they are invited; they can't see any other workspace boards.

Some examples of this would be:  
\* A board member who is on one workspace board is a Single-Board Guest of that workspace.  
\* A board member who is on two or more workspace boards is a Multi-Board Guest of that workspace. This is a billable user type and is only available with a paid subscription.

To add members to a board, select "Invite" from the board menu. You can search for a user by username or enter an email address to invite them to the board. Click their name to add them to the board. Depending on the [board settings](https://help.trello.com/article/791-changing-permissions-on-a-board), you may need to be an admin to invite someone to the board.  
See the [User Guide](https://help.trello.com/article/714-business-class-user-guide) for more information about the subscription's individual features.

Learn more with the following knowledge articles:  
\* [Get Started with Trello Premium](https://help.trello.com/article/710-setting-up-your-business-class-workspace)  
\* [Learn how Premium is billed](https://help.trello.com/article/855-how-billing-works-with-trello-business-class)
Slack integration - field List missing
Asked by Soraiya:

I've connected Trello and Slack but every time I create a new card it asks for a Field List, which I've already picked in the previous step. Why is that?![Screenshot 2023-11-03 at 3.08.03 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/290005i15EC1172D205D7EB/image-size/large?v=v2&px=999 "Screenshot 2023-11-03 at 3.08.03 PM.png")

![Screenshot 2023-11-03 at 3.06.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/290002i198F62178E75EE3A/image-dimensions/415x222?v=v2 "Screenshot 2023-11-03 at 3.06.20 PM.png")


Answers:
author: Theodoro Reato
body: Hi Soraiya,

Thanks for reporting this,

I was able to reproduce it, our dev team is analyzing it!

At the moment we don't have an ETA on the fix, but we will deploy one as soon as it's available
how to add / remove users to my trello account?
Asked by James Zielinski:

I have several users with our trello account. I need to remove some of them and stop paying for their accounts. How / where do we add / delete users from our account? why is it not under "manage account"? How do I remove a terminated employee from boards AND stop paying for their account?   
Thanks!


Answers:
author: Kenechukwu Frank
body: [https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/#:\~:text=To%20remove%20a%20member%20from,to%20add%20or%20remove%20users](https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/#:~:text=To%20remove%20a%20member%20from,to%20add%20or%20remove%20users).

<https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>

Those two links will help you

comments: author: James Zielinski
body: Thanks but I am not looking to only remove a user from a board. I simply want to add / remove users from my paid account of which I am paying for each user. How do I add a new paid user? How do I remove a paid user so I don't have to keep paying for them \& remove them from our organization not just a board?   
Is it in the "members" section on the left side of trello?   
Thank you!
Is there a shortcut or easy way to copy the card email?
Asked by Saijo:

![chrome_7gAWUKBnwK.png](https://community.atlassian.com/t5/image/serverpage/image-id/289908i197D94E9CBF4BB6D/image-size/large?v=v2&px=999 "chrome_7gAWUKBnwK.png")

perhaps a keyword shortcut so we can quicly copy the email to the clipboard?


Answers:
author: Christl_Email for Trello
body: Hi [@Saijo](/t5/user/viewprofilepage/user-id/5354298) ?

Christl from SendBoard here, makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello).

I don't think so no, I am not aware of any shortcut like that. But, an option to consider is using your own existing email address - we call it a [custom email address](https://www.sendboard.com/blog/feature-highlight-custom-email-addresses).

That way you can use your normal email address to send and receive emails in Trello. New emails will create new cards, and any responses will automatically attach to the correct card.

You're welcome to [add the Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) for a free trial if you want to see how it works.

Hope that helps!

comments: author: Saijo
body: thanks Christl
Automation rule to post contents of a card to Jira
Asked by Ben Cuthbert:

Hi,

I'm looking to build an automation rule to post the contents of a Trello card to Jira (work management).  

It seems you can build a rule that will create an issue or task but it does not contain any of the trello card content.  

You can do this manually with the Jira button so the functionality exists, i'm just looking to automate it.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Ben Cuthbert](/t5/user/viewprofilepage/user-id/3019131) ! What card contents do you need to see within Jira? Just the description? If so, your rule would need to look something like this:  

```
when x happens, create a Jira "Task" with title "{cardname}" and description "{carddescription}" in project "x" in site "x"
```

comments: author: Ben Cuthbert
body: Hey Hannah thanks for that!  

Attachments as well would be a winner, is that possible?


author: Hannah Humbert - Simpla Workflows
body: It looks like the only fields supported by butler are title and description. Generally, would the attachments be added before or after the card is copied to Jira? If it's before, you could create a separate automation that adds the attachment links to the description.


author: Ben Cuthbert
body: Thanks so much! Before would work


author: Hannah Humbert - Simpla Workflows
body: [@Ben Cuthbert](/t5/user/viewprofilepage/user-id/3019131) let me know if you need help with the automation, but you'll need to use two variables in your rule:

{carddescription} (in order to not override the current description)

{attachmentlink}

So your rule would be something like:

"When an attachment is added to a card, change description to {carddescription} {attachmentlink}"

So the attachment links will always be at the bottom of the description. You may want to format it to make it easier to read like adding dividers or hyperlinking your attachment links. Eg. \[{attachmentname}\]({attachmentlink})
Can checklist items be marked with a different indicator when completion overran the due date?
Asked by jonathon.pearson:

At current, the indicators for checklist items are green colours when completed, red colours when overdue, and yellow colours when they are nearing completion.

If a checklist item is marked complete it will revert to the green colour. However, this does not differentiate between items which were completed before their due date and items which were completed after their due date.

Is it possible to assign some indicator so that checklist items which overran their due date, and have since been completed, can be identified as having overran their due date?


Answers:
author: Theodoro Reato
body: Hi Jonathon,

Welcome to the community! :)

At this moment, this isn't possible, I can send the request to our Product Team.

This will not guarantee that such a feature would be built, but it would certainly bring it to our Product team's attention to be considered, especially if more users have asked for the same thing.
Can you have different notification preferences for each workspace?
Asked by Barbara Barthold:

I have one workspace that I only need notifications for @mentions or @comments.

And I have another workspace that I need most notifications for.

I could not find a way to change the notification preferences per workspace.


Answers:
author: Suzie M
body: Hi Barbara,

Thanks for getting in touch, and welcome to the Community!

Right now, notifications apply for all Workspaces, but I understand how useful per-Workspace notification settings would be. I'll pass your interest in this on to our team for analysis/consideration. We appreciate your feedback.

That said, you must watch the card, list or board to receive notifications - so you can watch those in the Workspace which you're looking to get notifications for. You can read more about this here: <https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards>

Please let us know if you have any other questions or concerns.

<br />

Suzie.  
Trello Support Team.
Card grids in desktop app
Asked by Mary Woodbury:

Is there a way to arrange cards in a grid on the desktop app (for Mac?) I know you can use a chrome extension, but hoping to find a way to do the same thing on the desktop app. Is this something the premium version offers?


Answers:
author: Sal
body: Hey [@Mary Woodbury](/t5/user/viewprofilepage/user-id/5355850)! I'm afraid you can't, Mary. Right now, the only way to view your cards is through the existing views of your board or using third-party browser extensions that can add these capabilities. I hope that helps!
Automatically mirror once member is added?
Asked by shane:

Hi,

Is there a way for a card to automatically mirror to a member-specific board once it has been assigned to said member on the main board? Or will this be a manual process?

Does this make sense?

Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@shane](/t5/user/viewprofilepage/user-id/5355799) one of those powerups is Unito. It is a paid solution but you can set up automatic workflows where cards sync 2-ways across multiple boards. Take a look here: <https://unito.io/blog/how-to-build-a-trello-master-board/>


author: Gaurav Kataria
body: Shane, there are various Power-ups that offer card mirroring options. Alternatively, each member could look at the cards assigned to them on the 'my cards' page, which includes cards from all boards <https://support.atlassian.com/trello/docs/viewing-all-of-your-cards/>
Can't find invoices.
Asked by Dianne Linke:

I followed the instructions on the website but can't find a copy of our billings.


Answers:
author: Sal
body: Hey [@Dianne Linke](/t5/user/viewprofilepage/user-id/5355731)! Please reach out to us at <https://trello.com/contact#> and raise a ticket so we can assist you with your issue. Thank you!
Adding some visual queue to a board
Asked by jlonghurst:

Hi,

I am new to trello, and am using it to give clear steps of **sections** of my course which is a website site based learning resource. Students will use trello to mark off tasks in these sections a card's check list feature.

I am using **lists** to organize these sections and **cards** in those lists for the sub sections of the site, (example below)

![site_structure.png](https://community.atlassian.com/t5/image/serverpage/image-id/289797iCCB08FC141C9D409/image-dimensions/124x432?v=v2 "site_structure.png")

I want to group these lists together visually. For example, In the software section, there are multiple pieces, I want to "group" these lists so they are clearly part of the same section of the course/site.

I have attached some images of what the site structure looks like on my site, and a proposal of what would like to achieve on my trello board.  

- Can you add backdrops for visually grouping things (green example in my image)  
- Can you add connectors/arrows like you can in a flow chart (orange arrow in my attachment)  
- Are the lists fixed/constrained in place? Can I freely move them around the boards, so they aren't stacked left/right or top/bottom?

![board_example.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/289796iDAAB8C06E9362DA5/image-dimensions/643x286?v=v2 "board_example.jpg")


Answers:
author: Vishaal S
body: Hey there,

Welcome to the Trello community!

In Trello, lists are primarily designed to be moved horizontally and cannot be positioned freely around the board. While Trello doesn't offer native functionality for different background colors for list groupings or connectors like arrows for flowcharts, there are alternative methods to visually organize your content:

* You can use these for visual differentiation of cards within lists.
* Creative use of card cover images can imply connections or groupings.
* Trello's Power-Ups marketplace includes tools that can enhance visual organization, such as those that allow for advanced card and board customization. Look into Power-Ups like Elegant or Card Size by Screenful, which might offer some of the visual features you're looking for.  

For more complex visual needs, you may need to consider a different platform that specializes in visual organization and flowcharts, such as Lucidchart or Miro, which provide more free-form canvas and diagramming capabilities.
Vince by Booklet add on is enabled but the button has disappeared
Asked by Sharon Marando:

Vince by Booklet add on is enabled but the button has disappeared at the top menu and cannot be located anywhere else.


Answers:
author: Sal
body: Hey [@Sharon Marando](/t5/user/viewprofilepage/user-id/4049615)! The Power-Up Vince by Booklet has been recently moderated, which means it's no longer available to be used and function on Trello boards. The reason behind it was that the developer of the Power-Up (a third-party developer) stopped supporting the Power-Up and was no longer replying to our users' emails when asked for support.

Alternatively, I'd recommend having a look at our Power-Ups directory here to see if you find any other Power-Up that can offer the same capabilities: <https://trello.com/power-ups>. I appreciate your understanding!

comments: author: Sharon Marando
body: I do understand why Trello do not provide basic tools for premium account such as a GANTT chart and timeline for multiple boards, hardly cost effective when you have to add plug-ins at an extra cost to do basic tasks.


author: Sal
body: I understand where you're coming from, [@Sharon Marando](/t5/user/viewprofilepage/user-id/4049615), and I appreciate you sharing your thoughts on this topic. I'll send it over to our product team to consider the idea of adding these options natively. On top of that, if you're interested in having native charts and reports features, you could explore using Jira Work Management (JWM for short). You can read more about JWM here: <https://www.atlassian.com/software/jira/work-management>


author: Sharon Marando
body: Also I am struggling since Vince Booklet has disappeared as cannot pick which boards and lists I want to download which I use for data analysis, so increased my processing manual hours, again not cost effective. Yes you can download a CSV file but it gives you everything that has ever existed on the Trello boards, ie archived cards to the point it is not useable! Something similar to Booklet would be really useful.


author: Sal
body: Hey [@Sharon Marando](/t5/user/viewprofilepage/user-id/4049615)! As far as I know, there are a few options in our Power-Up directory that could help you export your boards and lists, but I'm not 100% sure whether they'll look the same as the Vince Power-Up used to do it. If you're interested, here's a link to a third-party Power-Up I found that might help: <https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export-excel-csv-pdf-image>

Also, we made a recent change where exporting boards in CSV *won't* include archived cards unless you explicitly need them to show on your export. So, exporting them manually (if you don't want to use a Power-Up) could be helpful for you. I hope this information helps!
Email Notifications Broken
Asked by Matt Thomas:

My card updates/notifications stopped being sent to me about 2 weeks ago. I changed settings from periodically to instantly and still nothing.

Used the test email notification listing link here (<https://trello.com/test_notifications>) and got:

```
Unable to send test notificationTypeError: name.match is not a function?
```

Can someone advise how to fix this as it's clearly a broken Atlassian issue and not on my end?


Answers:
author: Bob Pisani
body: I'm having the same issue - any hope in sight?


author: Angela L
body: I am also getting this error, when email notifications previously worked perfectly.


author: Matt Thomas
body: FWIW after I did that test email notification listed above where it showed an error my emails came back within a few hours. Might be worth a shot?


author: Allen Oelschlaeger
body: I am having the exact same issue.  

I would also like some advice on how to fix this.
Unable to install Bamboo on my server
Asked by Nabanita Sahoo:

I am unable to download 30 days free trial Bamboo


Answers:
author: Christian Glockner
body: Hi Nabanita,

Unfortunately we're currently having issues with our download site. We're working on it, so please check back again later today - apologies for the inconvenience!

Cheers,

Christian

Premier Support Engineer

Atlassian
Are there other SCM products than Bitbucket for Bamboo YAML Spec?
Asked by Torsten Stach:

We are using mercurial as SCM system. Now we want to try the Bamboo YAML spec for our projects. How can we do that?


Answers:
author: Jeyanthan I
body: Hi Torsten,

Currently, it is not possible to use other SCM repositories other than GIT on Bitbucket Server. There is an open feature request [BAM-18970](https://jira.atlassian.com/browse/BAM-18970) to support non-Bitbucket Server repos. Once this is implemented, it should be eventually possible to support other VCS as well (as they will rely on post-commit hook scripts).

Hope that helps.


author: Steffen Opel _Utoolity_
body: While [Support for non-Bitbucket Server repos for Bamboo Specs (Java and YAML) (BAM-18970)](https://jira.atlassian.com/browse/BAM-18970) is now available as of [Bamboo 6.5](https://confluence.atlassian.com/bamboo/bamboo-6-5-release-notes-949757961.html), this only includes "Git, Bitbucket Cloud, Github and Subversion repositories", whereas Mercurial didn't make the cut because "according to \[Atlassian's\] analytics Mercurial repositories usage is really small among \[Atlassian's\] customers".

Accordingly, please watch and vote for [Support Mercurial repository for Bamboo Specs (BAM-19836)](https://jira.atlassian.com/browse/BAM-19836) to make Atlassian aware of continued interest in Mercurial support.  

<br />
View parent dependencies from child build plan
Asked by Brent Barker:

I have several plans setup as a parent dependency for a single child plan. I'd like to view what plans are currently setup as parent plans for my project.

<br />

For example, Plan A is setup to have a child dependency of C. Plan B also is setup to have a child dependency of C. I'd like to view plan C and see what plans depend on this plan (in this case, plan A and plan B would show up)

Is there a easy way to do this?

Thanks


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Hmm, I am not sure if I read the question wrong because you should be able to see the list of parent plans under the "Dependencies" tab when you expand "Advanced Options". There is a section called "Parent plans".

Is this what you are after?

comments: author: Brent Barker
body: Beautiful, yes that is what I am looking for. Thank you!


author: Alexey Chystoprudov
body: Hello [@Brent Barker](/t5/user/viewprofilepage/user-id/592763),

There's no easy way to see this information at child level. You can look at [Dependency graph plugin](https://marketplace.atlassian.com/plugins/com.atlassianlabs.bamboo.plugins.dependency.graph/server/overview), it shows full graph of plans which dependent on given one.

comments: author: Brent Barker
body: Thank you

I tried installing that plugin, but when I navigate to a child plan it does not show the parent plans of the child plan.

When I navigate to the parent plan, I can clearly see the child plan with that plugin, but not the other way around