youngmon/atlassian-qna huggingface dataset:
deleting an update
Asked by Jay Adams:

Is there a way to delete an update to an incident? Can it be done by an admin?


Answers:
author: Chris DeGidio
body: Hi Jay,

Unfortunately at the moment the functionality to delete an already posted update is not available within the product. We do have a feature request submitted on this and I would be happy to get your request added to this as a +1. Unfortunately, our feature request space for the Statuspage engineering team is not yet public so if you do need a reference id on that feature request it is STSPG-5387

Thanks so much!

comments: author: Megan Freshley
body: I also need to delete an update. Can I upvote this feature request?


author: Danna S
body: Please this is necessary as it's too easy to accidentally post an update. Without being able to delete them, it makes for messy unprofessional incidents. Do you have any suggestions for workarounds?


author: Tim Chaffin
body: I too would like to +1 this Jira... but I cant find where to pull up STSPG-5387. Anyone have a hyperlink where I can go to add my +1?

Otherwise, whats the work around here? Delete the incident and add all the updates, sans the one intended? This is really bad.


author: Tom
body: Please, anyone can make a mistake. We need to be able to delete an update in those cases.


author: Barnett Klane
body: Definitely need this, got bit by it today after we had a long thread of existing updates which we can't easily re-create.


author: Jonny
body: +1


author: Matheus F_ Nishida
body: +1


author: Aleksander Eikeland
body: +1


author: Nikki Collister
body: +1


author: lmilleso
body: +1


author: Anna Kent
body: +1


author: Stephanie Willis
body: +1


author: Joseph Tosey
body: +1. This is a terrible interface! Each time I try to fix a wrong notification, it creates yet another notification. I can't tell if it is a bug or just badly designed. Keep in mind that this page is used when we are working on critical problems and the very last thing we need to worry about is being distracted by a frustrating communication tool that provides misleading or wrong information to our customers because we made a typo.


author: Robert Nichols
body: Three years on and this is still not available. It troubles me, as just tweaking something adds an update which forever sits on your page which is meant to be a enterprise communication method.   
Have we any idea when this feature might happen ?


author: Aleksander Eikeland
body: Since this seems to be a blocker for Atlassian, **could we at least get a confirmation dialogue box** notifying the user that clicking Update without entering any text will trigger the default text? Seriously, this is some really bad UX design and needs to be addressed.

comments: author: Dan Kellett
body: Something as simple as changing the button test from "update" to "post update" would be a material improvement.

In its current form it punishes the user for not understanding the anti-pattern.


author: Nate Maxfield
body: I also need this.


author: Jean-Marc Fazan
body: +1


Tags: cloud
Can we use Statuspage APIs securely to retrieve an year's worth of data?
Asked by Bulusu Venkatesh:

Please answer the below questions:

1) Can we use Statuspage APIs securely to retrieve an year's worth of data?

2) Can Statuspage extract all the API data, put it in a feed file and share with us securely, if required?


Answers:
author: Robert
body: Hi [@Bulusu Venkatesh](/t5/user/viewprofilepage/user-id/4457151) !

Could you clarify what type of data you are looking to retrieve here? The API endpoints and the data available through them are documented here:

<https://developer.statuspage.io/>

Robert

comments: author: Bulusu Venkatesh
body: Hi Robert,

we are talking about the historical avilability data of the components-

1. can we retrieve data for the components availabilty for the years duration via the api?

2. If not by api then what is the other choice?


author: Robert
body: Hi [@Bulusu Venkatesh](/t5/user/viewprofilepage/user-id/4457151)

You can use the "Get uptime data for a component" endpoint for this:

<https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentIdUptime>


author: Bulusu Venkatesh
body: Hi Robert,

Thanks for your answer.

But i would also like to know can i get the uptime data of a component for 1 year?


author: Robert
body: Yep!


Tags: cloud
Where the Data Storage happens at Rest?
Asked by Bulusu Venkatesh:

Please give a brief answer of

1)where the data is being stored and if it is in different locations then please specify all the locations?

2)replication/backup locations + what is the technical approach?


Answers:
author: Nic Brough -Adaptavist-
body: See [https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency-and-realms/](https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency-and-realms)

comments: author: Bulusu Venkatesh
body: Hi Nic,

Please check the link you have shared its the 404 page doesnot exist.


author: Nic Brough -Adaptavist-
body: Bother, there's a hidden character stuck on the end of the url. I've fixed it. Please click again!


Tags: cloud
How to build a status page with multiple tabs or link to another status page
Asked by Venkat:

Hi Team,

I am trying to build a status page for multiple products and wanted to show the status of each of the product in a single page and different tabs or provide a link for a status page from another status page. From the documentation, i am not able to find out a way to achieve this.

Can you help on how to achieve this.

Thanks in advance.


Answers:
author: Jesse Klein
body: Hello Venkat,

This is Jesse from the Statuspage support team here. Thanks for the question! If I understand correctly, the ask is that you are trying to add a link on your Statuspage that can take you to another Statuspage. If that's the case, then the only real solution I could see would be to utilize custom HTML as we do not have a built in way to link to another Statuspage. I would take a look at this article that talks a bit about custom HTML: <https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/>

Since it's custom code, there are many ways to go about accomplishing this so we wouldn't be able to provide any code suggestions here but I think that would be what is needed to accomplish what you are asking. Please note that custom HTML requires a public business or private growth plan. Please feel free to let me know if you have any other questions.

Regards,

Jesse
Is it possible to change the order of services within a component in statuspage?
Asked by Andrew Wilcock:

I have started to populate my new statuspage, however I want to order the sub-component services together. I cannot find a way of changing the order they are in, when you create a new sub-component in the component it put's it to the bottom of the list which doesn't look how i want it.

I know that you can move and reorder the main components. Is it possible to move the others around?

![Component Status.jpg](/t5/image/serverpage/image-id/150334iCF040AA6FF650E61/image-size/large?v=v2&px=999 "Component Status.jpg")


Answers:
author: Andrew Wilcock
body: I have found the answer - it is under edit option on each component where it gives you the option to "reorder children". For some reason I didn't have this yesterday.


Tags: cloud
Custom metrics in status page
Asked by Saveetha:

Hi team,

We want to have custom metrics chart like it was there "[https://opsgenie.status.atlassian.com/#system-metrics](https://opsgenie.status.atlassian.com/#system-metrics "https://opsgenie.status.atlassian.com/#system-metrics")"

How can we implement custom metrics from Dynatrace or Bigcommerce to status page?

Please provide your inputs to implement this in status page metrics.

Regards,

Saveetha.R


Answers:
author: Jesse Klein
body: Hello Saveetha,

This is Jesse from the Statuspage support team. Have you taken a look here: <https://support.atlassian.com/statuspage/docs/what-are-system-metrics/>

This shows the different methods for adding system metrics from different sources. Since it's not one of the built in sources that we have available, you would need to utilize the API to send metric data. Please take a look at that article for more information.

It might take some scripting to send the data consistently but if you can send the data through the API, then we should be able to accept it. Unfortunately, I don't really have a way to go into more details than that as each metric provider setup would be different. I hope you have a great day!

Regards,

Jesse


Tags: cloud
What are the Ciphers are being used in the Server and Client end?
Asked by Bulusu Venkatesh:

Please give me a confirmation on the Ciphers Suite used in the Server and Client end for encrypting the data during its transfer from Client end to the Server end?


Answers:
author: Robert
body: Hi [@Bulusu Venkatesh](/t5/user/viewprofilepage/user-id/4457151) !

Assuming you are asking about api.statuspage.io here. Our developer documentation does not explicitly list the supported ciphers; however, you can use a resource like SSL Labs to create a report of the supported ciphers and TLS versions:

<https://www.ssllabs.com/ssltest/analyze.html?d=api.statuspage.io>

Hope this helps!

Robert

comments: author: Bulusu Venkatesh
body: Hi Robert,

Thanks for your answer.

i would also want to know what cipher suites need to be used and what's listed/used currently?

Please Verify:-

TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 - not listed

TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 - not listed

TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 - listed

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 - listed


author: Robert
body: Hi [@Bulusu Venkatesh](/t5/user/viewprofilepage/user-id/4457151)   

The ones not listed are not supported.


author: Bulusu Venkatesh
body: Hi Robert,

Thanks for your answer.

I would also like to know if the client requires some Ciphers that are not listed. will you able to provide it to them?


author: Robert
body: Hi [@Bulusu Venkatesh](/t5/user/viewprofilepage/user-id/4457151)!

Is your client getting an error when trying to reach the API? I would expect that list to include all the supported ciphers.


author: Bulusu Venkatesh
body: Hi Robert,

Thanks for your answer.

Can you please confirm the cipher suites that are not listed, can they be also supported if a client requires it?

TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 - not listed

TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 - not listed


author: Bulusu Venkatesh
body: Hi Robert,

can you please confirm me that the cipher suite provided below is weak, if required statuspage.io can remove it for me from their support?

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (0xc027) ECDH secp256r1 (eq. 3072 bits RSA) FS **WEAK**


author: Robert
body: Hi [@Bulusu Venkatesh](/t5/user/viewprofilepage/user-id/4457151) !

That cipher is likely included so Statuspages still render on some older devices/browsers. However, it won't be used as long as the client supports any of the others listed (it's last on the server-preferred order).

While a cipher may be labeled as weak in that test, that does not necessarily mean it's insecure.

Unfortunately, at this time, we do not have a method to selectively disable or enable specific ciphers for a page. However, our team is always reviewing these connection requirements to ensure they align with current best practices and industry standards ![thumbs-up](/html/@6E43D49CFFDA0652A93DEB490F177BB7/images/emoticons/thumbs-up.png "thumbs-up")


Tags: cloud
Giving api key in the authorization header to access our /api through postman thrown unauthorised?
Asked by Bulusu Venkatesh:

**Can I use the Status API with a Public Trial Page?**

Yes, but you're required to send your API key as an Authorization header in requests that you make to the Status API

access your public trial page /api from postman but use APIKey in authorization - it should work

---After giving api key in the header it is showing **Your page is inactive. Please include an API key to access this resource.**

can you please look into our query ASAP.


Answers:
author: Jesse Klein
body: Hello Bulusu,

This is Jesse from the Statuspage support team. When you are placing your API key in, are you making sure to add the word "OAuth" in front of your key? It would need to follow the format like it appears here: <https://developer.statuspage.io/#section/Authentication>

Please let me know if that ends up helping you out!

Regards,

Jesse


Tags: cloud
issues with adding metric from datadog
Asked by maximiliano:

I have linked my datadog account. At least status page said "linked correctly"

Hoever, once I try to create something it not working and even do not show any message.

I selected datasource datadog

then Query I do not know what I need to put

and when I hit add metric it simply not adding it.

do you know what is the issue?


Answers:
author: Jesse Klein
body: Hello there,

This is Jesse from the Statuspage support team. Thanks for the DataDog metric question. If you haven't already, you should take a look at this article, which goes into detail on adding a DataDog metric: <https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/>

I think the piece you are missing is the query. You should be able to learn about this in Step 4 of that document. Without that piece of information, we wouldn't know which DataDog information to grab.

Please let me know if you have any additional questions about this.

Regards,

Jesse


author: maximiliano
body: I fixed it


Tags: cloud
can we have the read-only access of component status and public page?
Asked by Bulusu Venkatesh:

if a read only user / customer that accesses our public status page wants to access our public page and its component status through API calls, how can they be given read-only access.


Answers:
author: Jesse Klein
body: Hello Bulusu,

This is Jesse from the Statuspage support team. What it sounds like you are looking for is the Status API: <https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/>

The Status API can be seen by appending /api to the end of a public Statuspage. This is essentially the read only access for a page. Please take a look at that document and if you have any other questions, please let me know.

Regards,

Jesse

comments: author: Bulusu Venkatesh
body: Hi Jesse,

Thanks for answering my above question but i came up with three more questions-

1)How you can give me a confirmation that the /api service is never switched off and is always public?

2) how can i test /api in a trial account?

3) Please confirm if there is a way for us to check status of an individual component - in addition to seeing the full component list for a page through /api service?


author: Bulusu Venkatesh
body: Hi Jesse,

can you please give answers to the above question ASAP.


author: Jesse Klein
body: Hi Bulusu,

It looks like you had made another community post in another thread and I reached out there but I will also answer these questions for you. Sorry for not seeing this one sooner. If you are working with a trial page, you can always feel free to reach out on support.atlassian.com

To answer your questions below:

1)How you can give me a confirmation that the /api service is never switched off and is always public?  
This is always active for any public page. If your page is public and not in a trial, anyone can use it. If it is in a trial or a private page, you will need your API key.

2) how can i test /api in a trial account?  
You can use your API key to use this while in a trial.

3) Please confirm if there is a way for us to check status of an individual component - in addition to seeing the full component list for a page through /api service?  
You could always use <https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentId> which is from the manage API. This requires your API key and is not public.

Hope that helps!

Regards,

Jesse


Tags: cloud
Maintenance message not displaying
Asked by ROBERT H SCHEIER:

I believe I used to see a slide in message on our website for Maintenance issues. But now I only see a slider when I add a incident. What could have changed this?


Answers:
author: Abraham Musalem
body: Hey Robert,

Thanks for reaching out! Are you talking about seeing incidents displayed on a separate, external website or seeing the incidents within Statuspage?   

If you are talking about seeing an incident on a different website, it could be possible that your Statuspage was using the [Status Embed](https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/) feature to show incidents on an external website.   

Cheers,   

Abe  
Statuspage Support


Tags: cloud

incident
Statuspage Icons displayed incorrectly
Asked by Dachi Tchonishvili:

Hello,

I have an issue with statuspage component icons displayed incorrectly in notifications and I dont get if I'm doing something wrong or is it a bug.

We are opening an incident in Opsgenie with component tags and then with Statuspage integration creating incident in statuspage to send notifications, here are some examples of correct and incorrect notifications:

1. correct:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149102i36F824EB8D89C0A2/image-size/large?v=v2&px=999 "Capture.PNG")![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149103i5E7E589026333F7B/image-size/large?v=v2&px=999 "Capture1.PNG")

2.Incorrect:

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149105i95D648E160C32360/image-size/large?v=v2&px=999 "Capture2.PNG")![Capture3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149104i135EC5C9FFC9073B/image-size/large?v=v2&px=999 "Capture3.PNG")

As you can see for newly opened incident when status is investigating and in tags I have specified 'major_outage' Table Games - Com has Operational status in notification, however in statuspage it is displayed as RED icon 'having major_outage'

![Capture4.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149110i6486719CC55E1C36/image-size/large?v=v2&px=999 "Capture4.PNG")

why is this happening? and how can I fix this issue?


Answers:
author: Dachi Tchonishvili
body: I forgot to mention that in integration setting I have right option selected:

![12.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/149111iA67E96BFCE9DA5F0/image-size/large?v=v2&px=999 "12.PNG")


Tags: cloud
How can I abstract out the "Support Site" button into its own button without deleting header?
Asked by Grey Kumar:

I would like to move the Visit our Support Site button and functionality out of the "Subscribe to updates" dropdown and into its own button underneath the Subscribe to updates button, without removing any of the header content. I would essentially like to create a duplicate of the Subscribe to updates button that instead directs the user to the Support Site.

![Screenshot 2021-06-24 105719.png](https://community.atlassian.com/t5/image/serverpage/image-id/148839i5A6B265F3DD14327/image-size/large?v=v2&px=999 "Screenshot 2021-06-24 105719.png")


Answers:
author: Nick Coates
body: Hi [@Grey Kumar](/t5/user/viewprofilepage/user-id/4452100)

Welcome to the Atlassian Community!

You can create a separate button (for example on [one of my pages](https://asm.status.broadcom.com/) we have moved History to the top as a button and re-styled Subscribe) but you would need to do this via HTML/CSS/JavaScript customization. This is available on plans Business and above.

Hope this helps.

Thanks,  
Nick

comments: author: Grey Kumar
body: Thank you Nick!


Tags: cloud
Failed to add webhook url of Microsoft Teams when subscribing Statuspage update
Asked by Bryant Lin:

Hi,

It seems that I am not allowed to install the statuspage.io app so I am trying to use webhook instead but keep receiving the error (in email) below when subscribing the webhook url.

"*Please make sure that your webhook endpoint of https://xxx is responding with a 2xx response code within 30 seconds of initial connection.* "

Do you happen to know what may happen? Is there other alternative to "enable" Microsoft Teams?

Thanks.


Answers:
author: Jesse Klein
body: Hello Bryant,

This is Jesse from the Statuspage support team. The only way to get the integration working with MS Teams is through the app functionality. The webhooks we have are not formatted in a way that can be read by Teams, which is probably why you are getting an error. My apologies for the inconvenience on this.

Please let me know if you have any other questions.

Regards,

Jesse

comments: author: Bryant Lin
body: Thanks Jesse


author: Kenneth Berg
body: Hi [@Jesse Klein](/t5/user/viewprofilepage/user-id/3659201)

I found this question after experiencing this issue on my own.

You propably have more knowledge on how many customers are experiencing this issue, but I feel like it would be of value to add this information to this page

[Enable webhook notifications \| Statuspage \| Atlassian Support](https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/)


author: Jesse Klein
body: Hi Kenneth,

Great suggestion! I will bring this to the attention to our documentation team so make it more clear!

I know we added that messaging around the Slack Webhooks on that page so I don't see why we couldn't add that information for Teams. I will make them aware! I hope you have a fantastic day!

Regards,

Jesse


author: Amit Levi
body: I also found this question after experiencing the same issue on my own

The only way currently to get the notification into MS Teams is by email to the Teams channel


author: Peter Saastamoinen
body: Hi Status Page Support Team,

I'm just checking if these comments from July 2021 are still TRUE, or has this been resolved?

**"The only way to get the integration working with MS Teams is through the app functionality"**

...

**"The webhooks we have are not formatted in a way that can be read by Teams"**

We're hoping to use webhooks to post messages to one of our customers from StatusPage, and we just realized that they are using MS Teams. But the subscription status remains "**Grandfathered - never confirmed**".

I'm wondering if this is due to the incompatibility issue with MS Teams, OR if it's completely unrelated and we have other issues.


author: Amit Levi
body: the correct way to integrate the MS Teams with Statuspage is by installing the Statuspage App to MS teams, click on configure, add your Statuspage address, then it gives you a Webhook URL that can be used in the Statuspage subscription


Tags: cloud
IDM Metadata URL or XML file from CROWD?
Asked by Joel Sheppard:

Hello,

I'm testing an application that has SAML 2.0 support, via the IDP Metadata URL or via the IDP Metadata XML file (certificates are not yet supported). I've tested with Okta, G-Suite, and now I'm on to Crowd. I've configured my custom application but nowhere do I see anyplace where I can either download the IDP Metadata XML file or copy an IDP Metadata URL to insert into our application. Looking around in my Corwd instance I don't see these in Crowd, am I just missing it or does Crowd not have these?

thanks!

Shepp


Answers:
author: Steven F Behnke
body: Crowd does not have SAML support AFAIK. It only offers it's owned cookie-based SSO solution.

Crowd offers SSO for Google or OpenID as well.


author: Joel Sheppard
body: Thanks - yea it seems it's not an IDM... just an SSO portal per se.

Thanks!

Shepp


author: AnnWorley
body: Crowd doesn't have SAML 2.0 support. It isn't part of the current development plans, per this suggestion ticket: [General SAML Support](https://jira.atlassian.com/browse/CWD-1822)


author: Lars Olav Velle
body: Crowd does not support SAML.

-Lars