youngmon/atlassian-qna huggingface dataset:
Special Characters in Jira Tickets Created by Confiforms Automation
Asked by Mystify 9762:

Hello,

We are using Confiforms IFTTT rules on a confluence page to make Jira tickets.

We collect up field info like this:

```
            #set($strAddInfo = "[entry.fnField.escapeJSON]"
```

And then build up the json structure to place values in the "description" field of the ticket.

However, when we use some special characters such as quotes ("), we encounter errors on submission, and some characters such as \< and \> and \& become HTML encoded like \&gt;. We worked around the quote issue with the subpar but passable solution of adding string replacement with replaceWith(",'') after the escapeJSON directive. However, we are at an impasse with special characters, and have tried various combinations of the confiforms virtual functions - <https://wiki.vertuna.com/display/CONFIFORMS/Virtual+functions> - especially the urldecode and the renderAs\* functions.

Is there any further documentation or advice around character escaping?


Answers:
author: Alex Medved _ConfiForms_
body: Consider using the

```
[entry.fnField.escapeJSON]
```

*inside* the description mapping *directly* and not through the Velocity variable

comments: author: Alex Medved _ConfiForms_
body: Or, alternatively, rename your variable to include Html in a name, so Confluence will not escape the value when processing

```
#set($strAddInfoHtml = "[entry.fnField.escapeJSON]")
```

Something what has been changed in Confluence since version 8 when a variable value is accessed from a velocity context it gets escaped.

To avoid that you can use the Html in the variable name


Tags: confiforms

confluence-data-center

data-center

jira
Why I am not able to access saved jira filter in confluence macros
Asked by Hamilton Lisa:

I have saved filter in jira. I want to add that in my confluence space, when I try to search for it is not show in the list, any idea why this issue is occurring.?

Thanks


Answers:
author: Andy Heinzer
body: Hi [@Hamilton Lisa](/t5/user/viewprofilepage/user-id/5546439)

I don't see your account has having any active Jira or Confluence Cloud site access. Perhaps you have a data center/server instance.

I would try to make sure that you can login to both applications first. And if you can with the same credentials, then if you can, I'd reach out to your site-admin. That person should check to see that both Jira and Confluence have an application link between them. That ability to search Jira issues within Confluence only works if the apps are connected via an app link. There is also the [Application Links Troubleshooting Guide](https://confluence.atlassian.com/kb/application-links-troubleshooting-guide-718668765.html) that might be helpful to the admins of those two sites.


author: Nicolas Grossi
body: [@Hamilton Lisa](/t5/user/viewprofilepage/user-id/5546439) Welcome! If you have an active license you might contact support.atlassian.com

comments: author: Hamilton Lisa
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) I do not have an active license. but not sure it is permission related issue?


Tags: cloud

confluence-cloud

jira
Last page updates from users
Asked by gustavo pereyro:

Hi all

In Confluence cloud standard version I need to know if any licensed user does not create or update pages, if they do reading work they should not need to have a license

Thanks !!

Gustavo


Answers:
author: Kristian Klima
body: Confluence Databases could be your friend, [@gustavo pereyro](/t5/user/viewprofilepage/user-id/1878750) :)

Create a database, hit three dots, Import, Confluence, select user, select time frame... bang! :)

![2024-07-17_21-53-44.png](https://community.atlassian.com/t5/image/serverpage/image-id/336163i877175AF630C0FB9/image-size/large?v=v2&px=999 "2024-07-17_21-53-44.png")

Having said that, to allow unlicensed users to view the content, your space/spaces need to have anonymous access enabled. That means that ANYONE on the internet can view your content.

There are ways how to get around that but it requires an app.


author: Nicolas Grossi
body: [@gustavo pereyro](/t5/user/viewprofilepage/user-id/1878750) You might want to check page creation or update or even the page history section for that

Nicolas


Tags: cloud

confluence-cloud
Receiving response exception error using confiforms error (reporter is required)?
Asked by Jamie Lambkin:

Hi Ive already mapped for reporter utilizing the following json string

"reporter" : {

"ID" : "{entry.POC}"

For some reason the string is not being read


Answers:
author: Nicolas Grossi
body: [@Jamie Lambkin](/t5/user/viewprofilepage/user-id/5546370) Welcome! Add on version ?

Nicolas


Tags: confluence-unknown-hosting-type

unknown-hosting-type
Using confiform , need to search the list of epics for a project and raise Jira under that.
Asked by Brijendra Singh:

I have created confiform page where I'm taking input from user to create jira and sending input data through IFTTT .

issue 1 : now i need to pull and search Jira Epics under my project in confiform dropdown field , which need to be selected before fill the other jira information.

Issue 2 : raised Jira issue/task should be tag under that epic.

can someone help me with above raised issues.

issue 1 is high priority.


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Brijendra Singh](/t5/user/viewprofilepage/user-id/5364306)

You will need to create a field that shows available Jira epics - the best way to achieve this is to set up the web-service based dropdown that uses Jira APIs to list the epics and then have that field's value mapped

```
"customfield_XXXXX": "[entry.epic]"
```

Where the customfield_XXXXX is the name of the epic field in YOUR Jira instance and the "epic" is the name of the field you created to pick the Jira epics

comments: author: Brijendra Singh
body: ok , thank [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)

I got the field details from mapping which I need to use in the suggested solution.

but can you give ne reference which I can use to setup the same.


author: Brijendra Singh
body: I had tried to create Webservice dropdown from "confiform field Definitions "

but I'm not able to get any value under the webservice connection, looks we did not have setup for this.

we are able to create jira using IFTTT so it thought I should be able to pull data as well.

and do action accordingly.

not if there is another way to do it.


author: Alex Medved _ConfiForms_
body: How do you plan to search for epics in Jira if you dont have a connection to Jira?


Tags: cloud

confiforms

confluence-cloud

jira
How to get the details of confluence as separate pages
Asked by Mounika S:

I am exporting spaces and downloading the zip file(confluence). Then, I upload that zip file to ILM. However, when users download it, they see it as an XML file which they can't read. I want users to be able to read it.

I want to know if there is export api available for that or is there any other possible ways or options to get the details of confluence as separate pages


Answers:
author: Aron Gombas _Midori_
body: Hmm, this is 6th question (at least) you are opening with this topic.

It is not productive if you re-ask it every day. You already received a few tips to consider.

1. <https://community.atlassian.com/t5/Confluence-questions/How-to-import-spaces-to-ILM-through-code/qaq-p/2756163>
2. <https://community.atlassian.com/t5/Confluence-questions/possiblity-for-how-to-extract-confluence-data-in-a-readable/qaq-p/2756758>
3. <https://community.atlassian.com/t5/Confluence-questions/Rest-API-or-Any-other-option-to-get-the-details-of-confluence-as/qaq-p/2756807>
4. <https://community.atlassian.com/t5/Confluence-questions/possiblity-for-how-to-extract-confluence-data-in-a-readable/qaq-p/2756758>
5. <https://community.atlassian.com/t5/Confluence-questions/Rest-API-or-Any-other-option-to-get-the-details-of-confluence-as/qaq-p/2756807>
6. ...


author: Shawn Doyle - ReleaseTEAM
body: Download as PDF and then upload into ILM.


author: Nicolas Grossi
body: [@Mounika S](/t5/user/viewprofilepage/user-id/5527800) If you have an active license you might contact support.atlassian.com

Nicolas


Tags: confluence-data-center

data-center
Bearbeitung von Seiten in Chrome nicht mehr m?glich
Asked by thorsten.boersma:

Seit mehreren Wochen kann ich in Chrome keine Seiten mehr bearbeiten.

Ich kann zwar auf bearbeiten klicken, doch danach reagiert die Seite gar nicht mehr richtig, so dass es unm?glich ist z.B. eine neue Zeile in eine Tabelle einzuf?gen.


Answers:
author: Kristian Klima
body: Hi [@thorsten.boersma](/t5/user/viewprofilepage/user-id/5546250) and welcome to the Community.

From personal experience, this side of the usual remedies of restart browser and clear the cookies... This helped another community member who had an issue with images.

What gave me editing glitches in the past were content blocker extensions (ad blockers etc.).


Tags: cloud

confluence-cloud
where is java set in confluence
Asked by John Thrumston:

we are on version 8.6.1 and with Oracle wanting to start charging for java we want to move to the Eclipse Temurin 17.0.8.1_1 version, I have downloaded and installed it on the server but do not know where in confluence I need to go to change it from oracle to eclipse. I am assuming its a properties file but so far I cannot find where.

Any help would be greatly appreciated.


Answers:
author: Jim Knepley - ReleaseTEAM
body: Changing the JRE_HOME variable defined in *\<CONFLUENCE_HOME\>/bin/setjre.sh* to point to your new JRE installation should do it on Linux.

If that doesn't do the trick, try setting JAVA_HOME as well.

comments: author: John Thrumston
body: I guess I should have mentioned we are on windows sorry, I will check to see if that is comparable though, thank you


author: Jim Knepley - ReleaseTEAM
body: On Windows it's *setjre.bat*, same location.


Tags: confluence-server

server
Epic-->Feature-->Story
Asked by Jessica Brasington:

I'm coming from Microsoft Azure Dev Ops Board where an Epic was attached to Features and features were attached to stories. I also understand the hierarchy of work, Epic, Feature, Story. What I am unable to understand is how to replicate this in Jira. I worked in Jira 5 years ago, but at a different level where hierarchy wasn't my concern. Now as a CSPO and CSM, it is. Please provide me with a resource in this community to read/understand or provide me with screen shots as to how to link the hierarchy of work in these stages: Epic/Story/Task


Answers:
author: Trudy Claspill
body: Hello [@Jessica Brasington](/t5/user/viewprofilepage/user-id/5583338)

Welcome to the Atlassian community.

The short answer is that you cannot exactly replicate that hierarchy in Jira with only native Jira functionality.

In Jira the issue type hierarchy for the Free and Standard versions is:

```
Epic (level 1)
|-- standard issues (level 0)
    |-- subtask issues (level -1)
```

Epic is a unique issue type in Jira that has some special functionality associated to it. You cannot create additional issue types that will be function the same way in Jira.

Standard issues are the main working level of issues. This includes typically Story, Bug, and Task. You can create additional custom issue types at this level.

Subtasks are another special issue type. Subtasks cannot exist on their own. They must be connected to a Standard Issue type. By default just one subtask issue type is created, but under some circumstances you can create more.

Jira does not allow modification of this hierarchy at these levels to insert more levels.

Issue types at the Level 0 are the ones that are tracked in Burndown/up charts.

If you have a Premium or Enterprise subscription you can add levels above Epic; i.e.

```
Theme
|-- Initiative
    |-- Epic
        |-- standard issues
            |-- subtasks
```

Jira will let you use generic issue linking to artificially create a relationship between issues at the same or different levels, but it will not treat that as a "parent/child" relationship.

So, in a Standard subscription you could use generic issue linking to link other a Task to a Story and use that to mean those are children of the Story. But Jira's native functionality would not see that as a parent/child relationship.

If it is critical to have functionality that would support a Task (level 0) being a child of a Story (also level 0) you will need to consider third party apps that would give you added functionality to establish and interpret that hierarchy.


Tags: cloud

jira-cloud
How to Autoamte T Shirt Sizing
Asked by Sam:

Hello all,   

I have story points that roll-up from story to epic - this works well as I can see the total sum of story points on the epic.  

However, I am hoping to set the T-Shirt sizing according to the total story points on the epic. I have a rule that semi works, but I noticed the T-Shirt size does not always change accordingly. At times it seems to get stuck on the previous size no matter how often I edit the story points  

Sizing:  

0 -20 = XS  
21 - 40 = S  
41 - 60 = M  
61 - 80 = L  
81 or Greater = XL  

so if on the epic, 'Size Estimate' = 19 then, 'Size Estimate' should- XS, and so on...  

Can you please view my rule and let me know if there is a better approach? I only added the first two sizes for the automation, it all else looks the same.   

![1st part.jpg](/t5/image/serverpage/image-id/345382iCB07C7C89A300AD1/image-size/large?v=v2&px=999 "1st part.jpg")![2nd part.jpg](/t5/image/serverpage/image-id/345383iA41F44A7CD38FE54/image-size/large?v=v2&px=999 "2nd part.jpg")  
**The size is set here, using the edit option from the Action automations:**   
![Details.jpg](/t5/image/serverpage/image-id/345384iF5B0F94D259DC046/image-size/large?v=v2&px=999 "Details.jpg")


Answers:
author: Fazila Ashraf
body: Hi [@Sam](/t5/user/viewprofilepage/user-id/5500195)

If i understand correctly, you already have a working automation that set the story point of the epic to the sum of children's story point?

If so, then why dont you validate the size with that automation and set the tshirt size ?


Tags: automation

data-center

jira-data-center

story-points

tshirt
Security regarding Atlassian Intelligence and training models
Asked by Wladimir Walter Quiroz Galeas:

Hello. My question is about Atlassian Intelligence, specifically regarding security. Does the tool train a model? For example, if I ask the AI to create child tickets from an Epic, will it consider previous data to provide context within my enterprise? If so, where is this model being trained, and where is the data stored?

Thank you.


Answers:
author: Karan Sachdev
body: Hey Wladimir,

You may refer to the FAQs on the Atlassian website to address any concerns around this:

**[How do Atlassian Intelligence and Rovo use customer data?](https://www.atlassian.com/trust/atlassian-intelligence#how-do-Atlassian-Intelligence-Rovo-use-customer-data)**

Thanks!


Tags: atlassian-intelligence

cloud

jira-cloud

not-applicable

organization-administration
How to report on issues moved from one sprint to another without completion?
Asked by PJ Maman:

I would like to report on issues that were not completed and moved to another sprint. I know I can open reports of past sprints where I can see issues that were completed and those that weren't, but I don't want to go through each project and look at reports.

How is this possible without any add on?

Thanks to the community.


Answers:
author: PJ Maman
body: No one here has EVER moved tasks? How about using a label stating MOVED TO SPRINT X?


Tags: cloud

jira-cloud

reports
Jira Structure: Search strings in all labels and display all that matches in the column
Asked by Phillip Ino:

Hello,

I am looking to setup a formula in Jira Structures that will search for strings on the labels and print it in a new column.

Consider the labels below:

* home_123_B
* 123_B
* bldg_234_C
* 234_C
* store_345_A
* 345_A
* mall_456_G
* 456_G

I want to match the string "123_B", it should pick up both "home_123_B" and "123_B" from the labels then print "home" into the new column.

And I would also like to match 2 strings "234_C" and "456_G", it should pick up "bldg_234_C", "234_C", "mall_456_G", and "456_G" from the labels then it should print "bldg mall" into the new column.

Any suggestions?


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Phillip Ino](/t5/user/viewprofilepage/user-id/5583385)   

You can try this formula:  

if labels.contains("123_B") or labels.contains("home_123_B"): "home" else  
if labels.contains("234_C") or labels.contains("456_G") or labels.contains("bldg_234_C") or labels.contains("mall_456_G"): "bldg mall"  

I hope this helps. If you need further assistance with the formula or if you have more questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)


Tags: cloud

jira-cloud

structure
Is it still not possible to clone form when cloning issue through automation?
Asked by None:

I need to clone a specific ticket multiple times when it's submitted, including the form that was filled out.

In automation, I see selections for Copy and Attach forms but neither of these seem to bring in the form. I have seen previous posts where cloning the form was not possible but is this still the case? If the forms can't be cloned as well, what is the purpose of having the Copy/Attach form options?


Answers:
author: Bill Sheboy
body: Hi [@Lynnette Akamine](/t5/user/viewprofilepage/user-id/5480599) -- Welcome to the Atlassian Community!

You are correct: cloning forms directly is still not supported for automation rules.

Here is the suggestion to add that, including a workaround where the rule calls the REST API to copy the form: <https://jira.atlassian.com/browse/JSDCLOUD-10939>

Kind regards,  
Bill


Tags: cloud

jira-service-management

jira-service-management-cloud
How to add character limit for a text field
Asked by Bhargavi Vasa:

I have text field which to be set with a character limit for the field value


Answers:
author: Matt Doar _Adaptavist_
body: Under Admin, Advanced Settings, a Jira admin can change jira.text.field.character.limit from the default value of 32767

This applies to all multiline text field in that Jira instance.

For an individual field you could look at using a validator in the workflow or even a ScriptRunner behaviour (disclimer: I work at Adaptavist)

I don't believe that this feature is currently editable in Cloud


Tags: data-center

jira-data-center
how can I create conditional fields to a form in Jira company managed project?
Asked by Rich Kim:

how can I create conditional fields to a form in Jira company managed project?


Answers:
author: pinky_reddy
body: Hi [@Rich Kim](/t5/user/viewprofilepage/user-id/5522445)

I am not clear on what exactly you are looking for.

But if you are looking for fields to display or hide based on other fields on form, Click on add section which appear on top of the form and configure it

Here is the documentation which might help with setup <https://confluence.atlassian.com/jirakb/add-a-conditional-field-to-your-project-using-forms-1188419353.html>

Please let me know if it worked.


Tags: cloud

jira-cloud
Cuando creo una incidencia en Jira, la fecha que inicialmente proporciono se cambia autom?ticamente
Asked by Alexis Galicia Trevi?o:

Cuando creo una incidencia en Jira, la fecha que ingreso inicialmente en el campo de fecha de vencimiento cambia autom?ticamente despu?s de la creaci?n. En lugar de mantener la fecha que ingres?, la fecha se ajusta autom?ticamente, cambiando entre dos o tres d?as de diferencia respecto a la fecha original.


Answers:
author: Dan Breyen
body: Hi [@Alexis Galicia Trevi?o](/t5/user/viewprofilepage/user-id/5580830) welcome to the community. Are you by chance using Automation in your Jira project? It sounds like someone has setup some Automation so that when a ticket is created in Jira, the Due Date is being set based on some specific rules.

So if you're typing it in, when the ticket is changed, the Automation is updating the Due Date for you.

Under your Project, if you click on 'Project Settings' there should be a selection for 'Automation'. If you click into that, you should see all the Automations that are setup in your system. If there is one, you can adjust it, or turn it off and not use it.

Hope that helps.

comments: author: Alexis Galicia Trevi?o
body: Hola

ya revise la automatizaci?n y no tengo nada, estoy un poco perdido no encuentro como hacerle para que no se cambien las fechas. No se si se cambian por los asuetos o dias libres que hay, pero si abro una incidencia al dia siguiente o en el momento ya se cambio sola la fecha.


Tags: cloud

jira-cloud
Tricentis test management planned date defaults to previous date.
Asked by Darniece Harris:

When attempting to update the planned start/end date, Tricentis Test Management defaults to going back 1 day. For example, if planned date is updated as 9/5 the test case within execution shows as 9/4.

Please assist us with resolving this issue.


Answers:
author: Widya Hardiyanti
body: Hi, what was the expected result that you want ?


Tags: cloud

jira-cloud
When Other option is selected in the checkbox field then new paragraph text field needs to popup
Asked by Hamilton Lisa:

I have requirement for Jira Cloud, when user select other option from checkbox field then new paragraph field needs to popup. How do I achieve this requirement? I do have scriptrunner for jira to utilize but is there any other way. Really appreciate your help.


Answers:
author: Kristian Walker _Adaptavist_
body: Hi Lisa,

There is no way to achieve this out of the box.

You would need a plugin such as **ScriptRunner for Jira Cloud** to be able to use the [Behaviours](https://docs.adaptavist.com/sr4jc/latest/features/behaviours) feature to achieve this.

Alternatively, a plugin such as [Dynamic Forms](https://marketplace.atlassian.com/apps/1210820/dynamic-forms-for-jira?hosting=cloud&tab=overview) would also help achieve this.

Regards,

Kristian

comments: author: Hamilton Lisa
body: Thanks Kristian I appreciate your support, Do you have any idea on groovy scripting? if yes can you please share that. Thanks


author: Kristian Walker _Adaptavist_
body: Hi Lisa,

I can confirm the best place to find scripts is in the [Script Libray](https://library.adaptavist.com/) and the example [here](https://library.adaptavist.com/entity/dynamically-hide-or-show-a-field?tab=cloud) will be a good script to start with and modify to suit your requirements.

Regards,

Kristian


Tags: cloud

jira-cloud
Filtros r?pidos n?o est?o acumulando
Asked by Eduarda - Suporte ao Cliente:

Gostaria de saber se estou realizando alguma configura??o errada nos meus projetos pois, antes eu conseguia selecionar v?rios filtros r?pidos no meu quadro e agora se eu selecionar dois filtros ou mais, nenhum funciona


Answers:
author: Trudy Claspill
body: Ol? [@Eduarda - Suporte ao Cliente](/t5/user/viewprofilepage/user-id/5583364) ,

Bem-vindo ? comunidade Atlassian.

Voc? pode fornecer detalhes sobre o que voc? quer dizer com os filtros n?o funcionam?

Se voc? n?o estiver vendo os problemas corretos quando tiver v?rios filtros selecionados, precisar? revisar os crit?rios para cada filtro. Cada problema deve corresponder a todos os filtros r?pidos que voc? selecionou.

Voc? pode compartilhar mais informa??es sobre os filtros que est? selecionando e, especificamente, como os problemas n?o correspondem ?s suas expectativas?

---

Hello,

Welcome to the Atlassian community.

Can you provide details on what you mean by the filters do not work?

If you are not seeing the correct issues when you have multiple filters selected you need to review the criteria for each filter. Each issue must match all the Quick filters you have selected.

Can you share more information about the filters you are selecting and specifically how the issues show don't match your expectations?

> I would like to know if I am making some wrong configuration in my projects because, before, I was able to select several quick filters on my board and now if I select two filters or more, none of them work


Tags: cloud

jira-cloud