youngmon/atlassian-qna huggingface dataset:
Screen Schemes Manager class with Scriptrunner returns unassigned schemes
Asked by Marko Dev:

Hi everyone,

I'm working on a script to fetch custom fields in a project, and I started to do this by fetching the Issue Type Screen Scheme first, when I noticed that the Issue Type Screen Scheme Manager class returned some Screen Schemes that are not assigned to the project at all.  
Below is a code snip that represents the situation clearly:  

My Code:  

```
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.project.Project
import groovy.xml.MarkupBuilder

def projectManager = ComponentAccessor.projectManager
def issueTypeScreenSchemeManager = ComponentAccessor.getIssueTypeScreenSchemeManager()

def writer = new StringWriter()
def markup = new MarkupBuilder(writer)

def baseProject = Projects.getByKey("C2C")
def sourceIssueTypeScreenScheme = issueTypeScreenSchemeManager.getIssueTypeScreenScheme(baseProject)

markup.h1(sourceIssueTypeScreenScheme.getName())

sourceIssueTypeScreenScheme.getEntities().each { 

    def sourceScreenScheme = it.getFieldScreenScheme()

        markup.p("-- sourceScreenScheme: ${sourceScreenScheme.getName()}")

 }

writer.toString()
```

My Output:  
![out.png](/t5/image/serverpage/image-id/338866iB9A7A51156614B6A/image-size/large?v=v2&px=999 "out.png")  
Actual setup  
![actual.png](/t5/image/serverpage/image-id/338877iE4EC923D4563806D/image-size/large?v=v2&px=999 "actual.png")  

Does anyone have an idea why this happens?  
It is mostly that the output returns Xray's schemes, but on some projects that I tested I got some regular schemes as well. I tried to clear my browser cache as well, but the problem persisted.  

Thank you!


Answers:
author: Ramin Shanehsaz
body: The screenshot does not show the actual issue type screen scheme but lists only the screen schemes for the issue types that are configured in your specific project.

So, the issue type screen scheme includes more screen schemes for some issue types (probably some Xray testing issue types), that are not shown in the project configuration, since the issue types are not active in that project.

To check the "real" configuration of your issue type screen scheme go to the global administration:  
cog icon -\> Issues -\> Issue Type Screen Schemes -\> '\[SP\] Standard Issue Type Screen Scheme 1.0' -\> Configure

Best,  
Ramin


Tags: api

data-center

groovy

jira-data-center

screen-scheme

scriptrunner

xray
JSON Help
Asked by Trenton Finley:

Can anyone help me with a JSON script that includes SLAs and the users included?

Thanks in advance,  
Trenton


Answers:
author: Trenton Finley
body: I am looking for a JSON that includes SLAs and Users. Anyone have this script?


author: Laurie Sciutti
body: Hi [@Trenton Finley](/t5/user/viewprofilepage/user-id/5237970) \~ have a look [here](https://confluence.atlassian.com/adminjiraserver/importing-data-from-json-938847609.html). HTH

comments: author: Trenton Finley
body: Thanks for the reply but this still seems above me. My apologies but I don't understand JSONs that well.


Tags: data-center

jira-data-center
Does it impact to the other projects?
Asked by suneel babu:

Dear Community,  

<br />

I've created a new project, with the new permission scheme applied to it Instead of default permission scheme which we had already.  

My question is, If I would apply new Project permission scheme to the new project. Does it Impact to the other projects ??  

Regards,  
Suneel Babu.


Answers:
author: Laurie Sciutti
body: Hello [@suneel babu](/t5/user/viewprofilepage/user-id/5232217) \~ there would only be impacts if the permission scheme is shared with other projects and you make changes to the scheme.


author: John Funk
body: Hi Suneel,

No, it will not impact the other projects.


Tags: jira-cloud
Hide field in sub-task depending on value in field in parent task
Asked by Margo Verameyenka:

Hi!

How I can hide field (Link to video) in sub-task depending on value in field in parent task?

<br />

For example, parent task has custom field with choice of 5 options. When certain option is selected, you need to hide Link to video field at stage of creating sub-task. When other options are selected, this field should be there.

I have to add script to validator at Create?


Answers:
author: Kit Friend
body: [@Margo Verameyenka](/t5/user/viewprofilepage/user-id/5513898) do you have Scriptrunner or similar apps installed on the instance? You can't really do this kind of behaviour out the box in Jira as far as I'm aware.

Depending on your use case, it's probably worth flagging that getting too much detail into sub-task tends to lend to teams getting lost in the weeds - Jira inherently focusses on the standard level items being the 'hero' and where things like Sprint Planning should be looking at, sub-tasks are just meant to be glorified checklist items without lots of detail in them.


Tags: data-center

jira-data-center
Is anyone else having issues with Jira Cloud for Excel?
Asked by Dave D'Costa:

I'm unable to load the Jira Cloud for Excel add-in, it just sits on the spinner constantly loading for the desktop version, and on the web version, it gives an error eventually just saying that it can't be loaded.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Antonio Cossio](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5453794)

welcome to the community!

Is this still happening?

Jira's Excel integration appears to be a bit brittle at times; if you search this community, you'll find posts about various kinds of (sometimes temporary, sometimes permanent) problems.

Our friends at Midori put together [this guide](https://www.midori-global.com/blog/2021/10/15/what-to-do-if-jira-cloud-for-excel-is-not-working) for resolving common problems with the integration, and also offer a great alternative through the Atlassian Marketplace.

Depending on your exact use case, you may even want to consider whether you need to sync back and forth between Jira and Excel *at all* , or whether you could do all your work in one place, just Jira. There's a number of [relevant apps](https://marketplace.atlassian.com/search?query=spreadsheets&product=jira&hosting=cloud) available in the Marketplace.

Best,

Hannes


Tags: cloud

jira-cloud
"Restrict to when a field is a specific value" rule is not showing.
Asked by Vincent T_:

Hello,

i started working on my first company-managed project.

While working on the workflow i was surprised that the a restriction rule is missing "Restrict to when a field is a specific value". (screenshot below)

Before i worked in a team-managed project, there is still the option, but not in the new project.

* I assigned a issue scheme to the project
* I assigned a workflow scheme to the project
* I assigned a screen scheme to project
* I assigned a field configuration to the project

When i create a new Issue the correct field are present.

Did i overlooked or forgot something? I need the restriction for a lot of transitions.

![12312414123334.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338860i4C38E3BB84FC8F6A/image-size/large?v=v2&px=999 "12312414123334.jpg")


Answers:
author: Mikael Sandberg
body: Hi [@Vincent T_](/t5/user/viewprofilepage/user-id/5547916),

Welcome to Atlassian Community!

In the new workflow editor not all conditions/validators/post functions are are available as indicated in the banner at the top of the editor.

![Screenshot 2024-07-30 at 7.06.09?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338874i7DAF19BDEDA45E9B/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 7.06.09?AM.png")

If you switch back to the old editor you will find the condition that you are looking for.

![Screenshot 2024-07-30 at 7.05.22?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338873iBE2C0A499416907B/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 7.05.22?AM.png")

comments: author: Vincent T_
body: Thank you.

I hope the these restrictions options, will be available in the new editor for company-managed projects at some point. It's faster and more convenient.


Tags: cloud

jira-cloud
Jira Asset - Restock Automation
Asked by Dominik Hebestreit:

Hey everyone,

I have a question or an idea in mind.

We have a scheme:

IT Asset Management

There is an object type 'Hardware Catalogue' and there are e.g. object types like Supported Laptops, Supported Computers in it.  

These object types then contain objects such as Apple Macbook Pro M2.  
These objects have a 'Restock Level' field as an integer.  
Then there is the object type:

IT Hardware with the underlying object types 'Laptops'

A data record would look like this:

Asset tag, model, status

The status can then be 'In stock',"Active","Inactive".

I would now like an e-mail to be sent when only X devices still have the status 'In stock'. X devices should then be the restock level that has been stored for the respective model.

Does someone have a idea?


Answers:
author: Carla Ann Rowland
body: Interpretation = restock level is point of reordering stock.

Need filter: current inventory = Restock and status = 'In Stock' then send email.

What is the standard for inventory levels- max 10 units?

So can include 10-restock = Number of units that need to be reordered.

---

Hope this helps


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
How to get release driver from the Get Versions REST API
Asked by Meera Menon:

I understand that we can use ?expand=driver to get the driver account id in the <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-versions/#api-rest-api-3-version-id-get> API.

Is there a similar way to get the driver details for each release version in the <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-versions/#api-rest-api-3-project-projectidorkey-versions-get> API ?  

Also, is there a way to retrieve the driver email address using the account ID. I need to send email to the respective release driver(s) for all overdue versions in JIRA.

Thank you!


Answers:
author: Bill Sheboy
body: Hi [@Meera Menon](/t5/user/viewprofilepage/user-id/5556511) -- Welcome to the Atlassian Community!

For your first question: no, there is no way to get the driver with the endpoint that returns all the versions for a project. Here is a suggestion to add that capability: <https://jira.atlassian.com/browse/JSWCLOUD-25586>

For your second question, you could try:

* gathering all of the users (with pagination) and filter by accountId: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get>
* use the Get User Email Bulk, although that appears to require whitelisting approval from Atlassian: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-email-bulk-get>
* first add the driver users as watchers of an issue (e.g., an issue just for this purpose or one in the version), then use Find Users by Query to gather them: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-query-get>

Kind regards,  
Bill


Tags: cloud

jira-cloud
TLS cipher suites are being deprecated by...
Asked by Vadim Esterkin:

Hi

What I need to do here? I received an email from support: TLS cipher suites are being deprecated by...

How I check it from my side?

<https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/#Supported-cipher-suites>


Answers:
author: Walter Buggenhout
body: Hi [@Vadim Esterkin](/t5/user/viewprofilepage/user-id/3714396) and welcome to the Community!

Check [this Community post](https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-and-Jira-Service/ba-p/2718998#M14758) for more details. Basically, check if you have a bespoke incoming mail server configured in your Jira instance and make sure it is using OAuth for authentication.

More detailed steps are described in the following sections of the article I linked above:

* *How can I tell if I'm affected by this change?*
* *How can I fix this issue?*

Hope this helps!


Tags: cloud

jira-cloud

not-applicable

security-and-access-policies
renderedBody in /rest/api/3/search
Asked by visby8em:

When we use endpoint /rest/api/3/issue/{issueIdOrKey}/comment, we can supply expand=renderedBody and get the comments in markdown format.  

When using /rest/api/3/search and specifying field=description,comment and expand=renderedFields

the description is renedered in markdown format. However, comment body is not.  
What can be done to ensure description, comments and worklogs can be retrieved as markdown while calling /rest/api/3/search


Answers:
author: Bill Sheboy
body: Hi [@visby8em](/t5/user/viewprofilepage/user-id/3565089) -- Welcome to the Atlassian Community!

That is a known defect, which you may watch / follow to see any progress: <https://jira.atlassian.com/browse/JRACLOUD-71136>

There are a couple of workarounds listed with the defect.

Kind regards,  
Bill


Tags: cloud

jira-cloud
What needs to be configured in Jira to trigger the Jenkins pipeline job? Do you need a webhook or is
Asked by Veena:

What needs to be configured in Jira to trigger the Jenkins pipeline job? Do you need a webhook or is it internally handled by the Plugin and its configurations?


Answers:
author: Mark Rekveld - Marvelution
body: Hi [@Veena](/t5/user/viewprofilepage/user-id/5556446)

Welcome to the community.

There are multiple plugins in the Jenkins ecosystem that could support a webhook based integration, but in my experience having that work reliable has been tricky to say the least.

That is the reason I developed the [Jenkins Integration for Jira](https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=cloud&tab=overview) app for Jira in combination with the [Jira-Integration](https://plugins.jenkins.io/jira-integration/) plugin for Jenkins. To support integrating the two bi-directionally with support for triggering builds manually and through a workflow post function.

You can give it a spin, and we cal also schedule a demo if you like.

And since a week you can also add Compass to this integration using the new [Jenkins for Compass](https://marketplace.atlassian.com/apps/1234756/jenkins-for-compass?tab=overview&hosting=cloud) app.

Cheers,  
Mark


Tags: cloud

jira-cloud
Linking several issues to another one in bulk
Asked by Veronika:

Hi community,

please, help me to understand how to bulk link issues to another one.  
Currently, I can only do it one by one.


Answers:
author: Hans Polder
body: [@Veronika](/t5/user/viewprofilepage/user-id/1091315) ,

Your best bet would be to do it through usage of Automation. See documentation here: <https://support.atlassian.com/cloud-automation/docs/branch-automation-rules-to-perform-actions-on-related-issues/>

Basically, you could create an Automation Rule on a Scheduled trigger (which you can also trigger manually to run right now), search for a set of issues that it has to process, and then use the branch functionality to do certain actions.

Please try this out and let us know if you have any questions. If so, please do share screenshots of what you've tried/accomplished and a bit more context please :)


author: Hannes Obweger - JXL for Jira
body: Hi [@Veronika](/t5/user/viewprofilepage/user-id/1091315)

just to add to Hans' answer:

If you'd prefer a more interactive solution and are open to solutions from the Atlassian Marketplace, you may like the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2770315).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including your issues' *issue links* - much like you'd do in e.g. Excel or Google Sheets.

It also supports inline bulk editing via copy/paste, like so:

![bulk-issue-linking.gif](https://community.atlassian.com/t5/image/serverpage/image-id/258921i3B0742C8AAC2962E/image-size/large?v=v2&px=999 "bulk-issue-linking.gif")

This works within JXL, but also between JXL and pretty much any other app, such as Excel or Google Sheets. You can update any number of issues in one action - so whatever bulk editing you want to do, you should be done with your work in no time.

I should also add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
Storage
Asked by Antonio:

Where can I find storage settings. I want to see which tasks are taking so much space in our Projects?


Answers:
author: Charlie Misonne
body: Hi Antonio and welcome to the Atlassian Community!

To be clear: storage is only about attachments. And on the free plan you can have up to 2GB which is obviously not a lot. The standard plan comes with 250GB.

I don't think there is a way to find out which Jira issues are using most of your storage. But on <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/> you can read about where to track your total storage via <http://admin.atlassian.com/>


Tags: cloud

jira-cloud
Software usage demo
Asked by Manuela Whittaker:

Hi, I am interested in a Jira demo to understand the various capabilities of the software.

We have moved from using Trello to applying Jira company-wide but would appreciate a demonstration to ensure we're getting as much out of the software as possible.

Many thanks for your assistance.


Answers:
author: Dan Breyen
body: Hi [@Manuela Whittaker](/t5/user/viewprofilepage/user-id/5556433) Atlassian has weekly product demos that you can sign up for. Here's the link for the sign up page: [Jira Product Demo](https://www.atlassian.com/software/jira/demo)

They also have an on demand demo available on that page as well.

comments: author: Manuela Whittaker
body: Thanks [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) !

I've booked onto a demo this afternoon so fingers crossed it will help with what we need!


author: Charlie Misonne
body: Hi [@Manuela Whittaker](/t5/user/viewprofilepage/user-id/5556433) and welcome to the Atlassian Community!

Depending on your specific expectations for a demo you could:

* Get in touch with an Atlassian partner company to request a demo: <https://www.atlassian.com/partners>  
  You'll probably want a partner in your own country.  
  On the long term you can establish a relationship with a partner company to request services, licenses, etc.  
  This is what I would recommend if you have very specific use-cases or want to have a tailored demonstration based on your needs.
* Join the weekly product demos organized by Atlassian: <https://www.atlassian.com/software/jira/demo>
* Watch the on demand demos from [https://www.atlassian.com/demos?product=jira\&](https://www.atlassian.com/demos?product=jira&) (scroll down)
* Look for generic demos online (youtube, Atlassian website, ...)

comments: author: Manuela Whittaker
body: Thanks [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263)

I have registered for an Atlassian product demo this afternoon -- see if that suffices for our needs.

And thanks for pointing me to the On-demand demos. We're currently just using Jira so will see what we get from the demo.

Thanks again!


Tags: cloud

jira-cloud
Can CSAT field be included in non jira service management projects?
Asked by Joan Andreu Juan Torrens:

We'd love to have that feedback from our internal users in Jira Software.


Answers:
author: Lisa Forstberg
body: Hi [@Joan Andreu Juan Torrens](/t5/user/viewprofilepage/user-id/622283) ,

The [CSAT Feature](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/) is only available in the Jira Service Management product - ie in Service type projects. You could perhaps build something similar in jira software to allow the reporter to rate the ticket handling via a custom field and create dashboard reports based on this field.

best regards,

Lisa

comments: author: Joan Andreu Juan Torrens
body: Yes, that's the alternative.

But not as pretty as the stars are ;-)


author: Lisa Forstberg
body: totally agree :-D


Tags: cloud

jira-cloud
How do i make issues marked as done visible when creating an issue link?
Asked by ?eyma ?nce:

When creating a link in the issue tab, only issues not marked as done are visible. Is there a way to make resolved issues appear when choosing an existing issue to link?


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@?eyma ?nce](/t5/user/viewprofilepage/user-id/5556402), welcome to the Atlassian Community!

As said in [this other post](https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-make-a-link-to-a-resolved-issue/qaq-p/1472809) if you put the key of the full issue you can link to a resolved issue. It doesn't autocomplete or display it because it's Jira's behaviour and you can't change it.

I hope it helps you, best regards!

comments: author: ?eyma ?nce
body: Thanks a lot!


author: Adri?n Garc?a Gonz?lez
body: You are welcome, I would be grateful if you could accept my answer if it has helped you. Thank you, best regards!


Tags: cloud

jira-cloud
How can I see the completed items in a sprint?
Asked by Berkan Suna:

Hello all,

I would like to see the done items have been completed in a sprint. I cannot have sprint report since it's a team-managed project. Therefore, I need to filter them.

When I filter with a sprint value, it shows me the issues contains that sprint and the next sprint in addition to the issues that completed in that sprint. Here is the example attached;

I would like to see the issues completed in Sprint 82 but there are the items completed in Sprint 83 as well since they were not completed in Sprint 82.

![2024-07-30_14-40-14.png](/t5/image/serverpage/image-id/338824i570EE5AC8B603971/image-size/large?v=v2&px=999 "2024-07-30_14-40-14.png")


Answers:
author: Walter Buggenhout
body: Hi [@Berkan Suna](/t5/user/viewprofilepage/user-id/5540469) ,

In a team managed project, you can use the Sprint Burndown chart report to get the information you want. Below the chart, there are a few lists with issues, one of them being the list of issues completed in the sprint.

With that list comes a link to view the issues in the issue navigator. And then from there, you can export the issues to e.g. Excel.

Hope this helps!

comments: author: Berkan Suna
body: Thank you!


Tags: cloud

filter

jira-cloud
How can I add the actual completion date to the timeline along with the start date and due date?
Asked by inji_mun:

I think it would be beneficial to display the actual completion date in a different color on the Jira timeline, in addition to the start date and due date. Could you please guide me on how to achieve this?

![20240730_203818.png](/t5/image/serverpage/image-id/338823iDBB0DEE756BD9261/image-size/large?v=v2&px=999 "20240730_203818.png")


Answers:
author: Walter Buggenhout
body: Hi [@inji_mun](/t5/user/viewprofilepage/user-id/5556391) and welcome to the Community!

That is something that is not supported, I am afraid. In the list view, or in a Plan (if you would upgrade to a premium version of Jira) you would be able to add additional fields as columns, but they won't show on the timeline.

Hope this helps!


Tags: cloud

jira-cloud