youngmon/atlassian-qna huggingface dataset:
Please Simplify your Security Vulnerability Notice
Asked by Martin James:

Hi Atlassian,

I'm beginning to lose count of all the security notices we get from Atlassian. One minute we're being told to patch to this version, the next minute we're being told to patch to that version and now its getting to the point we have no clue what the correct version contains the fix. They are high risk and making customers vulnerable to cyber attacks, the least Atlassian can do is help us to locate the correct patch to get it done as quick as possible.

Can't you just have a single page of all the Atlassian Server / Data Center products and tell us what version contains the fix to take the guess work out.

Appreciate others feedback on this matter.


Answers:
author: Brant Schroeder
body: [@mybucket2018](/t5/user/viewprofilepage/user-id/684169) I usually just check here: <https://www.atlassian.com/trust/security/advisories> even when a bulletin is released. I then look at the specific product on the bulletin.

comments: author: Brant Schroeder
body: [@mybucket2018](/t5/user/viewprofilepage/user-id/684169) if this answered your question can you please accept the answer to help others?


Tags: confluence-server

jira

server
Why are not receiving email notifications for blog posts?
Asked by Susan Martin:

We were receiving emails for new blog posts, but since Nov. 30, 2023, we are not. No settings have changed.   

Any suggestions?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Every time I am sure no settings have changed, I'm surprised when I eventually find a changed setting :)

Assuming another Confluence Administrator didn't turn off email and push notifications, most email problems are between the cloud servers and your smtp server. Unfortunately, if you are not that administrator, you'll need to find and ask them if anything changed, if they blocked IP addresses or domains recently, or other network type change that is stopping the emails. Or if some anti-spam device has become greedy and is eating all the yummy blog emails.

Here is the page that describes what needs to be whitelisted (or at least allowed)

<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>


Tags: cloud

confluence-cloud
confluence database beta: who do I need to contact to provide feedback and report issues
Asked by Davide Giglioli:

Hello

I've enabled the Confluence Database beta.

I'd like to know who I need to contact to provide feedback and report issues

Thanks

Davide


Answers:
author: Davide Giglioli
body: <https://community.atlassian.com/t5/Confluence-Databases/cmp-p/grouphub%3Aconfluence-databases>


author: Danja Karenko
body: I'd like to know that as well. It seems some users have taken to [dropping their feedback as comments on the original announcement post.](https://community.atlassian.com/t5/Confluence-articles/Databases-are-coming-soon-to-Confluence/ba-p/2336724/page/4)

I'd hope there would be a more systematic feedback collection, though.


Tags: cloud

confluence-cloud
Hide project from Customer Portal Jira Data Center
Asked by Alexander Westerg?rd:

Hi,

We have one project which is "customer facing" that is using email as the way of creating tickets. (To also be able to have communication that person is created as a customer) so to achieve this in the *Customer Permissions* we have selected the "*Anyone can raise a request on the customer portal or by email"*

But the problem we are facing is that we have another "Service Desk" project which is internal, and there we have the permission "*Customers who are added to this service project"*

So here is the dilemma, how can we hide the "customer facing" project from the portal without disrupting the functionality of emailing that project?

Thank you in advance!

Best regards, Alexander Westerg?rd


Answers:
author: Ivan Lima
body: There are ways in Cloud, but not DC. If the goal is to hide the portal, you will need a marketplace app or use the workaround shared by Florian. There is an open feature request in the Atlassian public issue tracker that you can vote and add yourself as a watcher to receive notifications.

* <https://jira.atlassian.com/browse/JSDSERVER-1012>


author: Florian Bonniec
body: Hi [@Alexander Westerg?rd](/t5/user/viewprofilepage/user-id/5340068)

I'm not sure there is a way to do this. You can at least remove the request type from any group, so the portal will be empty and user will no create tickets in the wrong portal.

Regards

comments: author: Alexander Westerg?rd
body: Hi [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) ,

Will this in any way mess with email requests?

Best regards, Alexander


author: Florian Bonniec
body: No it do not impact email request. It remove it from the portal view only, you can keep use it as email request type or rest api.


Tags: confluence-server

server
Creating a check box on confluence
Asked by pivk95:

I would like to create a check box on confluence which can be edited in ViewMode.

I'm looking for something like typing manually in **\[\]** and then hitting space, but with possibility of using it in a template. (when using this in template it disappears when creating a new page).

Thank you in advance!


Answers:
author: pivk95
body: I found a solution. If you type a text after a check box (**\[\] + space**) it stays even if you use a template.


Tags: unknown-hosting-type
Where do I find the status of Known issue DOCS-10?
Asked by Hanne Merete Morell S?rensen:

In several articles I find a reference to "DOCS-10", but no link. Where do I find this issue? I would like to follow the status.

Thanks.


Answers:
author: Craig Nodwell
body: Hi [@Hanne Merete Morell S?rensen](/t5/user/viewprofilepage/user-id/4828909) where are you reading these articles? This may be internal to your organization.

comments: author: Hanne Merete Morell S?rensen
body: Hi [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516) Sorry for not being very specific in my question. I was referring to articles like this one: <https://migration.k15t.com/scroll-apps/migration/scroll-versions-and-scroll-documents-compared>. I can see now that I probably misunderstood who is behind this page (k15t, not Jira). Sorry about that.   
BTW, in the meantime, a collegue of mine found the description of the issue: <https://k15t.jira.com/browse/DOCS-10?oldIssueView=true>


author: Marc - Devoteam
body: Hi [@Hanne Merete Morell S?rensen](/t5/user/viewprofilepage/user-id/4828909)

I suspect this is a Jira issues related to the DOCS project in your organisation.

You should reach out in your organisation who the Jira administrator(s) is or are and if you are able to get access to this project.

comments: author: Hanne Merete Morell S?rensen
body: Thanks, [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976). Please see my answer above.


author: Nils Bier _K15t_
body: Hi [@Hanne Merete Morell S?rensen](/t5/user/viewprofilepage/user-id/4828909)

It looks like you're looking into migrating from our apps Scroll Versions / Translations to Scroll Documents?

I'm Nils, responsible for Partner Management and Customer Success at K15t.

Currently, my focus lies on assisting our customers in their migration journey to Confluence Cloud or Data Center, particularly in light of the upcoming EOL for the Server edition.

Regarding the mentioned improvement (DOCS-10) - we've already finished a first prototype and should be able to release this early 2024.

Please feel free to reach out to us via help@k15t.com, so we can further discuss your migration plans, or any open questions.

Looking forward to hearing from you.

Cheers,  
Nils


Tags: cloud

confluence-cloud
Atlassian Intelligence - change the definition
Asked by Tal Levinger:

When I'm using the 'Define' command - I get a definition that is not correct all the time, can I change the definition? or tell to Atlassian Intelligence - where to look for word definitions?


Answers:
author: Amanda Barber
body: Here is the support documentation about this feature: <https://support.atlassian.com/confluence-cloud/docs/define-terms-using-atlassian-intelligence/>

I'd recommend rating the definition and reporting an issue to help improve the feature.


Tags: atlassian-intelligence

cloud

confluence-cloud
Wrong articles suggestions are showing in customer portal
Asked by Roey Miterany:

Hello,

We connected our confluence to our customer portal.

We created labels and connected them to the correct category, however, it is showing the wrong articles suggestions every time.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You are going to need to go into a bit more detail about "wrong" - what is it suggesting that is wrong and do you have a lot of well classified docs?

comments: author: Roey Miterany
body: Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

thank you for replying.

When saying "wrong," it means finding words that are not labeled.

For example,:

When raising a ticket and typing the word "replacement", a suggested article is shown, although the "replacement" word is not part of the coded labels

**Knowledge settings**

![Screenshot 2023-12-06 at 10.49.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/295781iBF5746671710088B/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 at 10.49.40.png")

**Result**

![Screenshot 2023-12-06 at 10.49.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/295780iA6FF6D7EB1C3704E/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 at 10.49.34.png")

Is this normal behavior?


author: Nic Brough -Adaptavist-
body: Sorry for the slow response.

Yes, this is as expected. The knowledge-base search does not just look at labels. It looks at content too, especially if there are no appropriate labels to work with.


Tags: cloud

confluence-cloud
Are products in beta properly security tested?
Asked by Daniel Park:

I've asked an admin to enable a product that is in the beta stage, and the security team wants to know if it properly security tested, or does it have less assurance because it is in beta.   

Is there a link I can go to that answers what question.  

The product im looking at is whiteboard, but it applies more generally.


Answers:
author: Ste Wright
body: Hi [@Daniel Park](/t5/user/viewprofilepage/user-id/562446)

Atlassian's Trust Center has quite extensive documentation on security in general - <https://www.atlassian.com/trust>

For betas, these are products applied on customer instances, so they'll have gone through a level of rigour up to that point. Atlassian usually mentions what EAP, alpha, or beta access means which is different to general access as part of switching on such features.

---

EG for Whiteboards it states...

> Things to know:
>
> * Once enabled, it may take a few minutes for whiteboards to roll out across all spaces
> * There will be a short onboarding flow to introduce whiteboards for all users
> * Once enabled, Whiteboards cannot be disabled for your site during the beta period
> * However, space admins manage who can create and edit whiteboards within their space
> * Certain Confluence features such as Data Residency and Backup and Restore will not be supported for whiteboards during the beta period. For more information see the FAQ on [this page](https://www.atlassian.com/software/confluence/whiteboards).
> * Certain third party apps may be impacted when whiteboards are added in a space. Our team is working to resolve known issues. For updates on affected apps, please see [this page](https://intercom.help/confluence-whiteboards/en/articles/8047586-impact-on-third-party-apps).
>
> By enabling whiteboards, you acknowledge the [Atlassian Privacy Policy](https://www.atlassian.com/legal/privacy-policy) and agree that use of whiteboards is governed by the applicable sections governing free or beta products in the [Atlassian Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service) (or if, applicable, your written agreement with Atlassian governing your use of the Cloud Products), and are subject to applicable terms, conditions, and disclaimers.

---

I'd contact [Atlassian Support](https://support.atlassian.com/contact/#/) if you have more specific questions, so they can provide an official response :)

Ste

comments: author: Daniel Park
body: I could ask them, I was hoping there was something in the FAQ that speaks specifically about security. I'm not an admin so cannot raise a ticket myself and the admins may not priorities my question.


author: Ste Wright
body: Hi [@Daniel Park](/t5/user/viewprofilepage/user-id/562446)

The text above is printed on the beta page you activate Whiteboards from. That links to multiple locations which talk about security-related information.

Aside from this, more specific questions will need to go via your Admins.

Ste


Tags: cloud
Roadmap
Asked by Ayse Arslan:

Recently we are trying the Atlassian intelligence features and we are especially interested in AI-based semantic search/summarization etc....we also would like to integrate a chatbot if possible. Is there any roadmap you would suggest us for best-practice? Which features shall we implement first? Thanks in advance for your support...


Answers:
author: Vronik
body: Look at this:

<https://www.atlassian.com/roadmap/cloud>


Tags: cloud

confluence-cloud
Gear Icon for Confluence Cloud Space Manager Missing
Asked by tfetner:

Gear Icon for Confluence Cloud Space Manager Missing

I have system admin rights given by someone else, but do not have a Space Admin gear icon in the left column.

Thnx for the insight...


Answers:
author: Ste Wright
body: Hi [@tfetner](/t5/user/viewprofilepage/user-id/5373853)

Do you have Space Admin permissions to that Space though? Site Admin doesn't guarantee that the "Site Admin Group" has been granted Space Admin permissions.

Could you ask a current Space Admin to check?

Ste


Tags: cloud

confluence-cloud
AI-based search
Asked by Ayse Arslan:

I wonder how we can use AI-based search for our different Jira/confluence spaces. I can see the Ai enabled search button yet I am not sure if it delivers a semantic search for all our wiki/epscaes on Jira/Confluence. What might be a good resource to start with?

Thanks in advance for your support


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Ayse Arslan](/t5/user/viewprofilepage/user-id/5376879) and welcome to the Community!

The search function finds answer to your questions based on info available across your site (excluding restricted content that you may not have access to)

- For Confluence: [Use Atlassian Intelligence to search for answers](https://support.atlassian.com/confluence-cloud/docs/use-atlassian-intelligence-to-search-for-answers/?)

- For Jira: [Use Atlassian Intelligence to search for issues](https://support.atlassian.com/jira-work-management/docs/use-atlassian-intelligence-to-search-for-issues/)

Here's a quick summary of AI features across the Atlassian products suite: <https://support.atlassian.com/organization-administration/docs/understand-atlassian-intelligence-features-in-products/>

I hope this is helpful for you!

Cheers,

Linh

comments: author: Hritik Vijay
body: Confluence link has a slight typo. Here's the link

<https://support.atlassian.com/confluence-cloud/docs/use-atlassian-intelligence-to-search-for-answers/>


Tags: cloud

confluence-cloud
Is it possible to extract the data from jira and analysis in a tableau database automatically?
Asked by Gurinder Summan:

Is it possible to extract the data from jira and analysis in a tableau database automatically?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Gurinder Summan](/t5/user/viewprofilepage/user-id/538400). Yes. It's possible. In fact, there are numerous ways to do it.

For example, there are [a number of Atlassian Marketplace apps](https://marketplace.atlassian.com/addons/app/jira/top-rated?hosting=cloud&query=tableau) that are designed for this.

Maybe you can say a bit more about your use case(s) and goals so someone in the community can suggest a method or share similar experiences.

-dave

comments: author: Aron Gombas _Midori_
body: I agree with [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057)'s answer, but the link in his answer is broken.

The correct one for you convenience is here: [https://marketplace.atlassian.com/search?query=tableau\&product=jira\&hosting=cloud](https://marketplace.atlassian.com/search?query=tableau&product=jira&hosting=cloud)


Tags: cloud

jira-cloud
Need Current sprint report of issues
Asked by Fahad Mubarik:

When i make a report for the sprint progress,if an issue is shifted from 1 sprint to another tit shows in report that it is part of 2 sprints,what i want is it can only be shown in current on going sprint.


Answers:
author: Nicolas Grossi
body: [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269) Could you please explain further, the report that you are using and any other detail of your Use Case ?

Thanks

Nicolas


Tags: cloud

jira-cloud
Changing the account details
Asked by Lena Sargsyan:

Hi,

I need to change my email account in my Jira profile.

When I registered and started using Jira as an administrator for our team, I used my Gmail account. Now, we have our corporate emails. All other applications are activated on this corporate account, which causes difficulties in some app integrations. How can I transfer my Jira profile from the old account to the new corporate account in a safe way without any losses?

Thanks,

Lena


Answers:
author: Fazila Ashraf
body: Hi [@Lena Sargsyan](/t5/user/viewprofilepage/user-id/5048167)

Does the information in <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html> solve the problem?


Tags: cloud

jira-cloud
Filter sorting by DateTime Picker CustomField not sorting properly
Asked by andrea.rodifalanga:

Hi all,

I've defined a Custom Field in my project, of DateTime Picker type. Accordingly, the search template is Date Time Range Picker (the only other option would be "none", which is no good).

That Custom Field is used in a Filter like this:

![SortingIssueFilter.PNG](/t5/image/serverpage/image-id/331110i69D5BC3DF52A0439/image-size/large?v=v2&px=999 "SortingIssueFilter.PNG")

Not sure what I'm doing wrong, but the resulting sorting in the Dashboard where that filter is used is wrong. (see screenshot)

![SortingIssue.PNG](/t5/image/serverpage/image-id/331107i5A98B4F2B7BD0DD6/image-size/large?v=v2&px=999 "SortingIssue.PNG")

Nevermind the differences in datetime formats, the real issue is that the sorting order is quite wrong and doesn't seem to follow any particular logic, and it's the same if I reverse the sorting.  
Any suggestions?  
Many thanks in advance for any assistance.  


Answers:
author: Fazila Ashraf
body: Hi [@andrea.rodifalanga](/t5/user/viewprofilepage/user-id/1529021)

I tried to reproduce the issue but the sort order works ok to me.

Do you know what could be different in your environment?

![Screenshot 2024-06-21 at 14.52.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/331121i8BF863D6333C453C/image-size/large?v=v2&px=999 "Screenshot 2024-06-21 at 14.52.05.png")![Screenshot 2024-06-21 at 14.52.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/331122i6562A57394B7EE7E/image-size/large?v=v2&px=999 "Screenshot 2024-06-21 at 14.52.34.png")

comments: author: andrea.rodifalanga
body: Hi [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419) thanks for the quick reply.  
Sadly, no. The project and all the resources used in it are new and dedicated. (ie, not shared with other projects etc).

I also tried to strip the JQL query of all the extra conditions, like yours, but the result is the same.


author: Fazila Ashraf
body: Interesting! Could you create a new Date time custom field and try to reproduce the issue?

That is to verify whether it is a strange behaviour just for the 'Issue deadline' or any date time field in your site.

Recommend you this as it is not reproducible in my site.


author: andrea.rodifalanga
body: This is interesting indeed; so, after your suggestion I created a new "deadline test" field, added it to the relevant screens and used it in the filter alongside with the buggy "issue deadline" one.  
It worked perfectly.  
Then I removed the test field from the project, and reverted to the initial conditioin where only "issue deadline" was deployed... and it worked :/

Don't know what it was; probably a reindexing or something like that.

Thanks for your assistance :)


Tags: cloud

jira-cloud
Can we provide access only few issues to an external vendor in Jira DC?
Asked by prasad biddika:

Hi, thanks for your help.

we have 15000+ issues in a project, can we provide access to only 2 issues to an external vendor? so that he can work on those issues.


Answers:
author: Nicolas Grossi
body: Yes you can. See permission schemes and security levels .

Nicolas

comments: author: prasad biddika
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185),

We don't want to update public in all the rest of the issues, Is this possible without updating?

![Screenshot 2024-06-21 173606.png](https://community.atlassian.com/t5/image/serverpage/image-id/331106i12CD57DF1D22522B/image-size/large?v=v2&px=999 "Screenshot 2024-06-21 173606.png")


Tags: data-center

jira-data-center
Can we provide access only few issues to an external vendor in Jira DC?
Asked by Raj Kumar:

Hi, thanks for your help.

we have 15000+ issues in a project, can we provide access to only 2 issues to an external vendor? so that he can work on those issues.

How to implement this in Jira DC?


Answers:
author: Nicolas Grossi
body: [@Raj Kumar](/t5/user/viewprofilepage/user-id/591654) Yes you can, see Security Levels and permission schemes.

Nicolas


Tags: jira-server

server
how to check API tokens associated with users either from admin portal (UI) or via the DB?
Asked by Therman Fineza:

how to check API tokens associated with users either from admin portal (UI) or via the DB?


Answers:
author: Trudy Claspill
body: Hello [@Therman Fineza](/t5/user/viewprofilepage/user-id/5467554)

Welcome to the Atlassian community.

What information are you trying to get, exactly? Are you trying to find out which uses have created API tokens?


Tags: cloud

jira-cloud
Two emails the same user
Asked by Maria Azucena Carballo Moreno:

In my company each employee has two different email accounts. In Jira an account is created per email, but our need is that somehow regardless of which email the user accesses JIRA with, it is recognised as a single user/single account. Has anyone encountered this use case? How have you solved it?


Answers:
author: Nicolas Grossi
body: [@Maria Azucena Carballo Moreno](/t5/user/viewprofilepage/user-id/5526074) I think that feature is not available currently.

As you have an Standard license you might contact support.atlassian.com.

Nicolas

comments: author: Maria Azucena Carballo Moreno
body: Thank you for the information


Tags: cloud

jira-service-management

jira-service-management-cloud