youngmon/atlassian-qna huggingface dataset:
creating tables in jira
Asked by Umiel Brijlall:

Hello team   

trust you are wall well   

We want a look up table where I can add new clients on the Jira side


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Umiel Brijlall](/t5/user/viewprofilepage/user-id/5531683) ?

Forgive me, but I do not think you have provided us with enough information to help you.

* Where, specifically, do want to find this look-up table?
* Please explain what you mean when you say 'add new clients' on the Jira side

The more information you provide---frequently, decorated screenshots are a big help---the more likely it is someone here may be able to assist you.

Best,

-dave


Tags: cloud

cloud-automation

jira-cloud
Automation to add label based on parent label
Asked by anne_gerten:

Hi,

I am looking for this automation:

When creating a new issue, if the parent has label1, then the new issue should also get label1. How can that be setup?

Thank you!


Answers:
author: Bill Sheboy
body: Hi [@anne_gerten](/t5/user/viewprofilepage/user-id/5365348)

What have you tried thus far to solve this need?

If you have a rule that is not working, please post images of the rule and audit log details, and explain what does not work as expected.

If you have not started a rule, I encourage you to try to do so. Successfully using rules requires learning and experimentation. To get you started on creating your rule, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

To help with your scenario, you describe wanting to test the parent field of an issue when it is created. What do you want to do if that parent is added later or changed, or if the label is changed manually? Those might require additional rules to help.

For your first case, this template of a rule may help:

* trigger: issue created
* action: re-fetch issue *(I recommend always adding this after the Issue Created trigger to prevent timing / racetrack problems.)*
* smart values condition: check if the parent label is present
  * first value: {{issue.parent.labels}}
  * condition: contains
  * second value: *label1*
* action: edit issue
  * select the labels field from the dropdown, and at the right under ... select ADDREMOVE
  * then add *label1* in the *Values to add* field

Kind regards,  
Bill


author: Jovin
body: Hey [@anne_gerten](/t5/user/viewprofilepage/user-id/5365348)

Automations are absolutely the right choice for this! Let's go through building this automation for you.

1. **TRIGGER: Issue created**
2. **THEN: Add an action: Edit issue**
   1. For the fields choose "labels"
   2. Next to the text field click on the **...** then choose **Copy**
   3. Click on the **Copy labels from Current issue** and change Current Issue to Parent

Here is a screenshot too:

![labels.png](https://community.atlassian.com/t5/image/serverpage/image-id/332413iFA99D872B6C136BA/image-size/large?v=v2&px=999 "labels.png")


author: anne_gerten
body: This worked for me. Thanks everybody.

![jira automation.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/332467i79C50591B55B0557/image-size/large?v=v2&px=999 "jira automation.JPG")


Tags: cloud

jira-cloud
Time Spent Field Not Showing Up in Transition Screen
Asked by srainsba_ruan_com:

I created a transition screen so that when issues are transitioned in our workflow, people can add time spent. However, the time spent field is not showing up. First screen shot is what I need. Second screen shot shows what comes up in the transition. Third screen shot is how the screen is configured. Any insight on this would be greatly appreciated.

![image.png](/t5/image/serverpage/image-id/332384i5B87963CAC678FA0/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/332385i2F6EC42F650A632B/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/332387i65244C93802C0404/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Duc Thang TRAN
body: Hello [@srainsba_ruan_com](/t5/user/viewprofilepage/user-id/3061082)

I believe your configuration is correct. It might be worth checking if your screen has been added to the transition.

If all verifications are done, I hope someone else can identify the misconfiguration.

comments: author: srainsba_ruan_com
body: Thank you so much for the quick response. The screen has been added to the transition.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332462iBEDF2BD91A37DBDF/image-size/large?v=v2&px=999 "image.png")

I even tried to do a validation on it based on what I read in other posts and still not seeing it.

If I should put in a support ticket, please let me know. Thanks.


Tags: cloud

jira-cloud
Assets - change the value automatically
Asked by Milen Penev:

Hello,

I am creating a assets database and I want to have a field called "ID" which needs to be changed automatically when I create the assets.

Example:

If last created object has "ID" 1, when I create new object its "ID" should be 2.

I tried using some groovy script and attribute value change, but with no success.

Can you tell me if this is possible and if yes, how to do it?

Thank you in advance!


Answers:
author: Lisa Forstberg
body: Hi Milen and welcome!

All objects will get an unique ID out of the box in Assets - the object key.

Can you tell me more about the use case and value you are trying to achieve with this additional attribute?

best

/L

comments: author: Milen Penev
body: Hello Lisa,

I know that the objects will get unique ID, but I need different one, since I am migrating this database and we already started numbering the assets with our numeration. We number our IT assets and store the serial number, but when we do some inventory counting it is easier to check our number( it is like IT00001). I know that this is text and number but if I store the number only as ID, then I can set the other part with Assets automation.The plan is to continue from where we are.   
Thank you for your answer. :)


Tags: assets

data-center

insight

jira-data-center

jira-service-management

jira-service-management-server

server
[SOLVED] Left sidebar UI seems to be broken after update from 9.12.2
Asked by Job Wolters:

After the update from Jira software 9.12.2 (and JSM 5.12.2) to version 9.16.1 (JSM 5.17.0) our UI seems to be broken in the left side bar. It is both in software and JSM. The text is in white or light grey color and only be readable when you hover over.![image.png](/t5/image/serverpage/image-id/332381iF92E359AEE848332/image-size/large?v=v2&px=999 "image.png")

It is happening in all browsers and for all users. We restarted Jira already but didn't fix the issue.


Answers:
author: Job Wolters
body: I found out that in a version between 9.12.2 and 9.16.1 the menu items seems to be linked to the option "\*Drop-down menu item - text colour"\* in the Look and Feel section. In version 9.12.2 changing the colour does not have impact on these menu items. In version 9.16.1 it does. As the value in that section was #ffffff for years, it now suddenly mess up our layout. I have set the value to #42526E and now it is similar to our production again.


author: Job Wolters
body: As per the description, we understand that you are facing an issue with the sidebar menus, which are not visible due to a colour change after the upgrade.

We checked internally and found that this is a [known bug](https://jira.atlassian.com/browse/JRASERVER-77608) in the system

I see in your later message on this ticket, you have already applied the workaround suggested in the bug report.

### Workaround: {#toc-hId-2144531066}

* Please go to **Administration** ? \> **System** \> **Look And Feel** and set a different color than #ffffff for "**Drop-down menu item - text color**". The default value is #42526e, which you can revert to by choosing "Revert" on the Look and Feel options for that colour choice.
* Refresh the page. The Side menu options should now be visible.

comments: author: shailesh dhawale
body: Thank you!  
[@Job Wolters](/t5/user/viewprofilepage/user-id/3553157) It works


Tags: data-center

jira-data-center

jira-service-management

ui
Do not have permission to add new Customers to JSM
Asked by Gina Lahendro:

I would like my assistant to be able to add customers to our JSM project. However, this warning appears. "You do not have permission to invite customers to this service project"  

I've even tried making her a Project Admin, but it still doesn't work. What am I doing wrong?  


Answers:
author: Bryce Lord
body: Hi [@Gina Lahendro](/t5/user/viewprofilepage/user-id/4733549) ,

Here's a great link from Atlassian explaining why you're receiving this warning message and how to correct the issue: [Agents cannot add new customers to JSM projects](https://confluence.atlassian.com/jirakb/agents-cannot-add-new-customers-to-jira-service-management-projects-1295815386.html)

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Link tickets with the same value in a custom field
Asked by Florin:

Hello, I am having trouble linking tickets with the same value in a field.

We have this custom field "Third Party Ticket Number" with the id: 22037. We have hundreds of tickets with value in that field and a lot of them are duplicates:

![tickets.PNG](/t5/image/serverpage/image-id/332345i4E53C4C016E76A38/image-size/large?v=v2&px=999 "tickets.PNG")

I am trying to create an automation that goes through all those tickets and if the same value exists in multiple tickets to link them together.

In the rule, the trigger will be scheduled so I can run it manually and I put this JQL:

project = "ITSM Service Desk" and assignee = 5a8d75bc4f6e9336193af099 and "Third Party Ticket Number\[Short text\]" IS not EMPTY AND created \>= "2023-03-01" AND created \<= "2023-05-31"

I filter them by 3 months so automation is faster, rather than searching through thousands of tickets.

I tried some options that I found online but without success.

I need help configuring the rest of the rule to link those tickets that have duplicate values in that custom field.

Any help will be greatly appreciated.

Thank you,

Florin


Answers:
author: Jack Brickey
body: Hi [@Florin](/t5/user/viewprofilepage/user-id/5205323) , there are similar posts in the Community. I did a quick search and here is one that I believe can help - [How-to-automatically-link-issue-based-on-custom-field](https://community.atlassian.com/t5/Jira-Service-Management/How-to-automatically-link-issue-based-on-custom-field/qaq-p/2216242) . There are others as well. If this does not get you to your solution please share an image of your rule and audit log so that we can drill into your exact solution.


Tags: cloud

jira-cloud
How to debug Workflow: Tester automatically removed
Asked by Josephine Gauss:

Hi all, I'm trying to debug an issue in our workflow or some kind of automation.

What happened: Something caused the Tester to be updated from an assigned user to "none".

What we see: The history shows "\[User\] updated the tester from \[Manually assigned Tester\] -\> none"

This user did definitely not cause this manually and we are trying to figure out why this happened, as it's been disrupting our work.

There is also nothing else visible in the history that happened in the same timeframe, which to me rules out that this was caused by some other change (e.g. updating sprint, changing assignee).

Does anyone have an idea where I could even begin troubleshooting? There was nothing matching the date\&time in the audit logs of our existing Automations.


Answers:
author: caglad
body: look at global automation audit log around the date/time of the issue - you can see what changes were made - and see if automation caused it.


author: Shane Gallen
body: It might be useful to start with pin-pointing the date this issue started to occur.

Then review the changes you made around this date e.g. was a new automation introduced around this date.


Tags: cloud

jira-cloud
Find mentions / List of mentions
Asked by Martin Dellagiacoma:

Hi community,

i?m setting up confluence as a knowledge database for our company.

Of course i?m trying out all the possibilities of confluence as much as i can.

It?s a nice feature to mention employees.

But i?m not able to understand how i can find the mentions.

Is there a list where i can see all where i?m mentioned.

Or is there any other possibility to find all mentions?

I didn?t find anything usable for me.

Neither on the internet or in the forum.

It should work for all of my employees. Also for them who are not so tech-savvy.

Thank you


Answers:
author: Anu Issac
body: [@Martin Dellagiacoma](/t5/user/viewprofilepage/user-id/5531441) If someone mentions people in 'tasks' or 'action items' within a page \& by inserting a task report in a page or different page , you would be able to see them all together. I am not sure about mentions

![Screenshot 2024-06-28 at 3.50.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332343i3F0EE52E3FA3DF15/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 3.50.20?PM.png")


author: Bill Sheboy
body: Hi [@Martin Dellagiacoma](/t5/user/viewprofilepage/user-id/5531441) -- Welcome to the Atlassian Community!

With the out-of-the-box JQL features, you may search for the mentions by finding your user account ID value and searching on that.

When a user is mentioned with Jira Cloud, that is encoded in the field as:

```
[~accountId:your account ID]
```

To find your account ID, you could perform a JQL search with this:

```
assignee IN (start typing your user name)
```

When your name appears, select it, and it will be replaced by the account ID value.

Then you may search for your mentions with the [CONTAINS](https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CONTAINS----) operator and an "exact phrase" search by adding the escaped quotation marks:

```
text ~ "\"[~accountid:your account ID]\""
```

Kind regards,  
Bill


Tags: cloud

jira-cloud
How can i get Test option while creating jira ticket
Asked by ramya goparaju:

I want to create a test case but while creating I cant see the option Test in the issue Type can some one help me on this


Answers:
author: Micha? Kowalewski_SolDevelo
body: Hi [@ramya goparaju](/t5/user/viewprofilepage/user-id/5531472)

Welcome to the community!

If you are looking for an application that can meet your requirements, that is, you would like the test case to be in the form of a Jira issue, you can check out the [QAlity Plus - Test Management for Jira](https://marketplace.atlassian.com/apps/1223344/qality-plus-test-management-for-jira?hosting=cloud&tab=overview) application. The app was created by my team.

Once you install and configure the app you can start creating your test cases that include the Test Management. Because of that **you can directly add your test data in the QAlity Test issue type**. Please take a look:

![QA issue type.gif](https://community.atlassian.com/t5/image/serverpage/image-id/333212iE400557EFDEFABCA/image-size/large?v=v2&px=999 "QA issue type.gif")

Because our test case is a type of a Jira issue you can **perform the actions with your test cases as a normal Jira** **issues** like **cloning** , **linking** , **adding labels** etc.

Our application not only allows you to create test cases, but gives you a lot of other capabilities like creating a test cycle, organizing tests in a repository, displaying execution or traceability reports, etc.

If you have any questions feel free to contact us [here](https://soldevelo.atlassian.net/servicedesk/customer/portal/6/group/16) or if you'd like us to show you a demo of our app book a session with us [here](https://calendly.com/customer-care-xfk/qality-plus-demo).

**Remember that you can always try the app for free during the 30-days trial period.**

Kind regards,  
Micha?  
SolDevelo Team

comments: author: Jack Brickey
body: Hi [@Micha? Kowalewski_SolDevelo](/t5/user/viewprofilepage/user-id/5201694) , thanks for sharing this option. You might want to add a vendor lozenge to your name as described here - [Atlassian-Community-online-guidelines-Marketplace-Solution](https://community.atlassian.com/t5/App-Central/Atlassian-Community-online-guidelines-Marketplace-Solution/ba-p/689723)


author: Jack Brickey
body: Hi [@ramya goparaju](/t5/user/viewprofilepage/user-id/5531472) , there isn't a default "test case" issue type. You could create such an Issuetype and define the various fields you need. However, you need to assess what your requirements are and determine if Jira can natively achieve them. You may need to consider an addon test management app.


Tags: cloud

jira-cloud
Using Jira Board as a Calendar
Asked by Sara Valoti:

Hello everyone, I would like to create a board in Jira to use as a Calendar: each ticket would be a reminder (specifically a reminder for business payments). So I need each ticket to be recurring.

**EXAMPLE**

Every month I have to pay my subscription to Jira. In the calendar of this board, I would like every 4th of the month to have a ticket reminding me that there will be a payment. (Exactly like when scheduling a recurring meeting in Outlook).

Do you think there is a possible way (also thinking of alternative ways outside the box)?


Answers:
author: Mikel Garcia Bartolome
body: To automatically create an issue in every 4th of the month with the title, for example, "Payment," you can use Jira Automation, a feature that allows you to set up automated rules for various actions. Here's a step-by-step guide on how to set this up:

1. **Navigate to Project Settings**
   1. Go to the project where you want the issue to be created
   2. Click on "Project settings" in the left-hand sidebar.
2. **Access Automation**
   1. In the project settings, find and click on "Automation" in the sidebar.
3. **Create a New Rule**
   1. Click on the "Create rule" button to start a new automation rule.
4. **Set Up the Trigger**
   1. Choose "Scheduled" as the trigger.
   2. Configure the schedule to run monthly.
   3. Set the "Run on" to "Day 4 of every month" and specify the time of day you want the rule to execute.
5. **Add an Action**
   1. Click on the "New action" button.
   2. Select "Create issue" from the list of actions.
6. **Configure the Issue Details**
   1. In the "Create issue" action, fill out the details for the new issue:
   2. Project: Select the project where the issue should be created.
   3. Issue Type: Select the type of issue (e.g., Task, Bug, Story).
   4. Summary: Enter "Payment" as the title.
   5. Due Date: The day you want it to end, in your case I assume the same day as created.
   6. Other Fields: Fill in any other required fields for your issue type (e.g., Assignee, Priority, Labels).
7. **Save and Activate the Rule:**
   1. Click on "Save" to save the action.
   2. Review your rule to make sure everything is configured correctly.
   3. Click on "Turn on" to activate the rule.

comments: author: Mikel Garcia Bartolome
body: You can also schedule it so that once a year it generates 12 issues instead of once a month it generates one issue.


author: Shane Gallen
body: You could create these issues once per year with a due date parameter e.g.

1. Create 12 issues under an epic called Atlassian Payments
2. Each issue would have the relevant due date e.g. 4th of the month
3. Filter your kanban board to only show issue within a give date range
   1. based on todays date
   2. how far ahead you need to be reminded e.g. 3 days in advance
4. Optional: Use automation to send you an email reminder 3 days in advance of payment due date

If there are a lot of issue you need to create with similar details, it might be more time efficient to create these in a CSV file and then bulk upload them to your Jira Project or use automation to generate these issues.


Tags: cloud

jira-cloud
Como reducir el espacio en disco de Jira
Asked by Sandra Perez:

Estamos teniendo algunos problemas con las copias de seguridad y necesitamos reducir su espacio. Tiene jira alguna herramienta para reducir el espacio o tiene alg?n procedimiento para esto? Gracias!


Answers:
author: Vronik
body: Hola

Espero que estas publicaciones puedan ayudarte

<https://community.atlassian.com/t5/Jira-questions/How-to-reduce-Data-Hard-Disk-space-from-the-split-or-achieve-or/qaq-p/2311268>

<https://community.atlassian.com/t5/Jira-Service-Management/Freeing-space-in-JIRA-Ubuntu/qaq-p/2103440>

<https://community.atlassian.com/t5/Confluence-questions/Deleting-a-space-to-free-up-the-storage/qaq-p/1578241>

Saludos

comments: author: Sandra Perez
body: Muchas gracias por su respuesta, los enlaces que adjuntas hablan de instancias de confluence en su mayor?a, busco una soluci?n m?s detallada de como limpiar una instancia en JIRA, si alguien tiene alguna idea y puede comentarla, gracias!
o meu quadro est? fechado, e sou o administrador e n?o consigo mais abrir meu quadro
Asked by Sincades Tech:

![Capturar.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/280536iE47B14746CE5FA39/image-size/large?v=v2&px=999 "Capturar.PNG")


Answers:
author: Sal
body: Ol? [@Sincades Tech](/t5/user/viewprofilepage/user-id/5315894)! Se o quadro em quest?o faz parte de uma ?rea de trabalho gratuita *e* voc? *n?o*? o administrador do quadro, voc? n?o ir? conseguir reabri-lo. Somente o administrador listado na sua captura de tela que poder? reabri-lo. Espero ter conseguido te ajudar!
Is there a way to scroll horizontally the PDF preview??
Asked by Gonzalo Rodriguez Navarro:

When I'm visualizing an attached PDF, I can only scroll up/down, but not right/left. Is there a way to do this? It's important for my team to be able to view wide PDF archives without the need to donwload. Thanks in advance!


Answers:
author: Cody C.
body: Hi Gonzalo!

Hmm, I don't believe we have a built-in way to scroll sideways on attached PDFs, but I did a bit of testing and I'm not seeing the width being truncated or cut-off.

It looks like Trello is shrinking the PDF so the whole thing fits to width, then allows vertical scrolling. Is that what you're seeing, or is part of your PDF being cut off?

I haven't been able to replicate that quite yet, but I in my browser pressing Shift and then scrolling with my mouse wheel scrolls left and right, but again, I haven't been able to see that yet in a PDF. I'll keep an eye out for your reply!

comments: author: Gonzalo Rodriguez Navarro
body: Hi Cody! Thanks for the reply!

As you said, part of the PDF is being cut off. Here?s a shot:

![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/281616iC39DB8C57BEA3CED/image-size/large?v=v2&px=999 "Screenshot_1.png")

As you can see, the right part of the PDF is out of view. I can go down perfectly, but not sideways.

If I zoom out the hole webpage I can see the whole document, but of course it?s impossible to read:

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/281617i44A0B7BC35B94B7F/image-size/large?v=v2&px=999 "Screenshot_2.png")

Shift + scroll doesn't work for me... don?t know why.

Maybe some plug-in or browser extension...

Thanks again and best regards!


author: Cody C.
body: Aha! I see what you mean. I tried uploading a horizontal PDF and I'm seeing the same thing.

Not the best news, but I'm not seeing a way to scroll sideways either. For now, downloading the PDF is the best option, though I recognize that adds a lot of clutter.

Another option would be to upload that PDF to a Confluence page, and use the Embed PDF Macro. This Confluence macro includes the ability to scroll left and right.

You could then link to that Confluence page from your Trello card by pasting the link into the description, and share that Confluence page will people on your team.

I'll mention this to the team as well, thank you for letting us know!


Tags: pdf