youngmon/atlassian-qna huggingface dataset:
Site's options in Jira Premium
Asked by Eric Roetenberg:

Hello,

In Jira Premium you have the option to set up more than 1 sites. What does this look like in terms of SSO. Is there a graphic representation or documentation of this somewhere?

We would like to log in to 1 Jira (premium) with multiple organizations, including multiple sites, but also have the option of setting up the Singel Sign On separately.

Is this possible, what are the pros and cons of doing this.

Grtz. Eric


Answers:
author: Samuel Gatica
body: Hi [@Eric Roetenberg](/t5/user/viewprofilepage/user-id/2099628)

Please check Rodrigo Becker answer in post [SingleSignOn: Can we setup multiple Atlassian Cloud Instances that authenticate to the same domain?](https://community.atlassian.com/t5/Atlassian-Guard/SingleSignOn-Can-we-setup-multiple-Atlassian-Cloud-Instances/qaq-p/860058)

Yes, you can have multiple instances authenticating to your Single sign-on (SSO), this happens because you will have an Atlassian organization which is a global entity, once you verify a domain, all existing Atlassian accounts that have their emails verified will become owned by your Atlassian organization and will run under your configured security policies, an SSO, for example, this policy is enforced on the Atlassian account no matter which Atlassian service the user is authenticating (Your ACME1, ACME2, ACME3 and even Atlassian Community).

This integration is done by creating the Atlassian organization, verifying a domain, subscribing to Atlassian Access then configuring the SSO integration via SAML, the following documentations will help you on that:

* [Organization administration](https://confluence.atlassian.com/cloudm/organization-administration-938848924.html)
* [Domain verification](https://confluence.atlassian.com/cloud/domain-verification-873871234.html)
* [Single sign-on with SAML](https://confluence.atlassian.com/display/Cloud/Single+sign-on+with+SAML)

Best regards

Sam


Tags: cloud

jira-cloud
Search field google sheets
Asked by ???????? ?????:

Hi all! Faced a problem I need to create a "directory" into which data from Google Sheets will be connected, data from the tables should be drawn into the JIra field and be a "search field" So that the value in the field appears only when you start entering text It is also necessary to be able to use this field in "FORMS" And in automation


Answers:
author: Becky Brooks - Visor for Jira
body: Hi [@???????? ?????](/t5/user/viewprofilepage/user-id/5571292) ,

I'm curious: are you using Jira Cloud for Sheets? Any more context would be helpful.

-- Becky


Tags: cloud

jira-cloud
This gadget hasn't been configured yet. To configure this gadget, click the ?Edit? button situated a
Asked by Mukul:

While adding gadgets to the open sprint I'm getting this error. Note: I'm the only admin. I have all access.

Error: This gadget hasn't been configured yet.To configure this gadget, click the 'Edit' button situated at the top of your dashboard.

It gadgets were visible earlier suddenly I started getting the above message


Answers:
author: Marc - Devoteam
body: HI [@Mukul](/t5/user/viewprofilepage/user-id/5571357)

Welcome to the community.

It can be that the filter used in the gadget has been re-named, set to private, share settings changed or even the filter can be deleted.


author: Jack Brickey
body: Hi [@Mukul](/t5/user/viewprofilepage/user-id/5571357) , and if you configure is the filter defined?


Tags: cloud

jira-cloud
Not able to login to jira data center after doing restore data
Asked by Office:

Hi Team,   
I'm trying to migrate from jira cloud to data center after restoring data. I'm not able to login to data center   


Answers:
author: Benito Jim?nez _Sevidev_
body: Hi [@Office](/t5/user/viewprofilepage/user-id/5571286) , can you see any errors in the login screen?. If not, I?m sure that you could find related errors in atlassian-jira.log file.

If you wish paste it here so I will try to help you.

Good luck!

Benito Jim?nez.

comments: author: Office
body: Thanks for replying! I tried using many ways but i'm not able to login  

I used sysadmin as user name and password by default after restored data. How to encounter this issue?


author: Office
body: ![Screenshot 2024-08-23 195548.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343505iB4D18F5274947A99/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 195548.jpg")


Tags: cloud

jira-cloud
Error: 1S4L07M
Asked by Isobel James:

Jira Scrum Board not loading - "Something's gone wrong"

![Jira CCSZ Board - Error 1S4L07M.png](/t5/image/serverpage/image-id/342427i156B4C4CED115776/image-size/large?v=v2&px=999 "Jira CCSZ Board - Error 1S4L07M.png")

Other Jira boards are all opening and displaying correctly.

Have closed all boards and re-open in new browser, but error still sporadically appears. Effect other user in same country and India.

Anyone had this problem and how did you fix it?


Answers:
author: Kishan Sharma
body: Hi [@Isobel James](/t5/user/viewprofilepage/user-id/5254599)

Welcome to the Atlassian Community!  

There's an active incident on Jira Software cloud. Atlassian Team is currently investigating this issue where boards and backlogs are not loading for Team Managed projects. I would suggest subscribing to this Incident - [Jira Team managed projects, Boards \& Backlogs not loading correctly](https://jira-software.status.atlassian.com/#subscribe-modal-2shbvgzl7ljn)

comments: author: Isobel James
body: wonderful - thanks - subscribed :)


author: Kishan Sharma
body: Looks like the issue has been resolved now. *Between 19 Aug 2024 - 06:00 UTC to 19 Aug 2024 - 10:00 UTC, boards and backlogs were not loading for Team Managed projects. The issue has been resolved and the service is operating normally.*


author: Kishan Sharma
body: [@Isobel James](/t5/user/viewprofilepage/user-id/5254599) Please accept the answer it if was helpful :)


Tags: cloud

error

jira-cloud
How to Trigger a New Automation Based on an Automatically Created Issue?
Asked by Ayush Pathak:

I am experiencing an issue where issues is automatically created from an existing automation. Now, I want to trigger another automation based on the creation of those issues. How can I achieve this?


Answers:
author: Michel Neeser
body: Hi [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949)

You can do this by creating a second automation rule with the trigger "Issue created" (don't forget to define the correct scope for the rule). On this second automation rule, you have to make sure that the flag "Check to allow other rule actions to trigger this rule" is enabled:

![SCR-20240819-kejn.png](https://community.atlassian.com/t5/image/serverpage/image-id/342415iDC3EE7D719AEA7E4/image-size/large?v=v2&px=999 "SCR-20240819-kejn.png")

Hope this helps!

comments: author: Ayush Pathak
body: Wow, that's great! It was really helpful---thank you, [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853)


Tags: cloud

jira-cloud

jira-software
Cant pivot a status transition to make the user go through QA when needed
Asked by May Ovdat:

Hi community

I'm trying to create an automation, that whenever an issue is marked 'QA required' (a custom field) and a user is trying to transition from a status before QA , to Done, it automatically transitions it to QA status

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342410i3829547E2F081E8C/image-size/large?v=v2&px=999 "image.png")

The statuses you can transition from to QA are as mentioned in the automation rule - In progress, Code review, and Merged (and you can transition from QA to Done)

Each time I try to trigger this automation I get the following Error message -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342411i2865876E6068A2B4/image-size/large?v=v2&px=999 "image.png")

I think it might be the fact that I'm trying to pivot a transition while it's occurring. I don't think there's a problem with the IF condition...

Thank you for your help !!!

May


Answers:
author: Tessa Tuteleers
body: Hey [@May Ovdat](/t5/user/viewprofilepage/user-id/5571208) ,

Welcome to the community!   
The rule happens After the transition, so when the issue is already in status "Done".   
As such, if you want this to work, you will have to configure your workflow that it is possible to go from "Done" to "QA".

I would rather have a blocking condition on your transition to "Done" that the issue has to have been in "QA" first if the custom field is checked, however, this cannot be done natively without any apps.

Hope this helps!   
- Tessa

comments: author: May Ovdat
body: Thanks !!! you really helped me :)


author: Tessa Tuteleers
body: You're welcome [@May Ovdat](/t5/user/viewprofilepage/user-id/5571208)

Please accept the answer so others with the same question can find it faster ;)

Have a great day!

Tessa


Tags: automation

cloud

jira-cloud

trigger
ERROR: 1S4LO7M
Asked by Faisal Sulemana:

ERROR: 1S4LO7M  
My team is getting this error and cant access the board.


Answers:
author: John Funk
body: Hi Faisal- Welcome to the Atlassian Community!

There is an active incident.

<https://jira-software.status.atlassian.com/>


author: Rilwan Ahmed
body: Hi [@Faisal Sulemana](/t5/user/viewprofilepage/user-id/5571196) ,

Welcome to the community !!

There is active incident in Jira cloud. This is impacting you. Watch <https://status.atlassian.com/> for more updates.


Tags: cloud

jira-cloud
I am getting this error ERROR: 1S4LO7M jira error
Asked by ramraj:

When I try to create a bug, I am getting this error

ERROR: 1S4LO7M jira error. How to fix it? ![Screenshot 2024-08-19 135831.png](https://community.atlassian.com/t5/image/serverpage/image-id/342404i672EDC464652BB79/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 135831.png")


Answers:
author: Nikola Perisic
body: Welcome [@ramraj](/t5/user/viewprofilepage/user-id/5571184)

Jira is having an active incident going on and they are working towards the solution: <https://jira-software.status.atlassian.com/>


Tags: cloud

jira-cloud
how to auto set issue field value to the plus 3 working days from the creation date
Asked by Nicolas Andika:

Dear all,

i am trying to add the post function set issue fields (JMWE app) to set the SLA Date (Date Time Custom Fields) with the created date +3 working days (Except Saturday and Sunday). Now im using the nunjuck expressions like this

{{ issue.fields.created \| date("add",3,"days") \| date }}

but it still count the non working days,

how to make it possible to only set the SLA date +3 working days from the created date?

Thankyou


Answers:
author: Suprija Sirikonda _Appfire_
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727),

Please note that you should use ++businessAdd++ for your requirement, which adds a specific number of days to a date, skipping non-business days (Saturday, Sunday). See the documentation of this [++here++](https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/466323491/date+filter#businessAdd).

```
{{ issue.fields.created | date("businessAdd",3) | date }} 
```

Give it a try, and let me know if you've any questions on this.

BTW, I'm from Appfire, the vendor of JMWE.

-Suprija

Lead Product Support Engineer - Appfire

comments: author: Nicolas Andika
body: Hi [@Suprija Sirikonda _Appfire_](/t5/user/viewprofilepage/user-id/4212921)

Thanks a lot for the answer! it really helps

Regards,

Nico


author: Marc - Devoteam
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

You can look at this example from the JWME documentation.

<https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/3151429634/Add+days+to+a+date+excluding+specific+days.>

Or you could look at achieving this with an Automation rule.

Smart values are available for plus business days.

comments: author: Nicolas Andika
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thankyou for the refference, i will look into it


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-cloud

jmwe
Production Forge app getting error: "Unexpected token u in JSON at position 0"
Asked by Nagaraja:

We are encountering an issue with our Forge app in the production environment. The following error is being logged:

{ "message":"Unexpected token u in JSON at position 0", "name":"FUNCTION_ERR", "stack":"SyntaxError: Unexpected token u in JSON at position 0\\n at JSON.parse ()\\n at run (index.js:31205:28)",

}


Answers:
author: Nikola Perisic
body: Hello [@Nagaraja](/t5/user/viewprofilepage/user-id/5043321)

This question is more suitable for developer community: <https://community.developer.atlassian.com/>

P.S What I've found: "The error "Unexpected token u in json at position 0" **suggests you're trying to parse undefined as JSON in your test or script** . "

comments: author: Nagaraja
body: Hello Nikola,

However, I am not passing any JSON data at this stage. I have created an event listener that triggers the main logic only when a Jira ticket is created, updated, or commented on. The issue is specific to one site where this error occurs, and as a result, the main logic is not triggered, meaning no action is taken on the Jira ticket. The error happens before anything else is processed.

![Screenshot 2024-08-19 135235.png](https://community.atlassian.com/t5/image/serverpage/image-id/342406iE71F5DF24C14BF07/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 135235.png")![Screenshot 2024-08-19 135307.png](https://community.atlassian.com/t5/image/serverpage/image-id/342407iEAB22DBF6AB52E55/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 135307.png")


author: Nikola Perisic
body: Understood, please refer to the developer community. Thank you!


author: Nagaraja
body: Ok Thank you


Tags: cloud

jira-cloud
From today morningwe are getting error ERROR: BLO2T4
Asked by Sachin Jagtap:

I would like to inform you that since today morning we have been getting errors from all our team members, we cannot proceed with the task and process, so please resolve this issue.

For more information please check my screenshot below

<https://prnt.sc/QwD3i9v5sfAv>

Thanks  
Sachin


Answers:
author: Nikola Perisic
body: Welcome [@Sachin Jagtap](/t5/user/viewprofilepage/user-id/5571160) ,

Jira has an active incident going on: <https://jira-software.status.atlassian.com/>


Tags: cloud

jira-cloud
App for roadmap run by epics
Asked by ????? ?????:

Hello!

Please help me find a plugin or application that will help me make a roadmap, showing the tasks from different epic projects.

The standard Timeline shows epic tasks exactly as I need, but only within the same board.

I need something similar, but only for cross-project tasks.

I read that similar functionality is available in advanced roadmaps in the Premium version, but this price seems too high for me so far.


Answers:
author: Becky Brooks - Visor for Jira
body: Hi [@????? ?????](/t5/user/viewprofilepage/user-id/5535112)

Disclaimer: I work at Visor. But I wanted to flag to you that Visor lets you bring in multiple Jira projects into one roadmap (and also lets you drill-down to Subtask, which is another limitation of Timeline). [https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview)

![animation-3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/342534i8FD3904AB4DE167B/image-size/large?v=v2&px=999 "animation-3.gif")

You need to use JQL to import from multiple Jira projects into Visor (instead of using our basic Jira importer).

Let me know what you think. You can also watch a recent review about our app on YouTube from ApeTechTutorials if you search for this:

![Screenshot 2024-08-19 at 1.23.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342531i83EBB39F69FFAAA1/image-dimensions/287x235?v=v2 "Screenshot 2024-08-19 at 1.23.16 PM.png")

-- Becky @ Visor


author: Nikola Perisic
body: Hello [@????? ?????](/t5/user/viewprofilepage/user-id/5535112) ,

I've found that the **Issue Hierarchy Structure**by RVS does most of the things that advanced roadmaps do.

![Screenshot 2024-08-19 at 10.19.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/342393i82FBC60FE9BB224E/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 at 10.19.31.png")

From what I saw, the app is free.


Tags: cloud

jira-cloud

roadmap
JIRA Work Management - Customer Portal for Forms
Asked by Mohit Bathija:

We have been using JIRA Service Management for our global regional teams to lodge tasks in one portal with the help of a customer portal for the requesters and the 'queues' view for the teams working on these requests.

<br />

We are considering moving to JIRA work management, while the back end is phenomenal, is there a way to get the forms displayed in a portal like a catalogue similar to the portal in JIRA Service Management so that link with all the forms in one page can be shared with business groups requesting work.

Thank You!


Answers:
author: John Funk
body: Hi Mohit - Welcome to the Atlassian Community!

No, there is no portal or single location with all JWM forms. You could build a little site using SharePoint or something like that and add links to each form there.

I suggest you click on the Add feedback button on the bottom left side of your JWM project and suggest they provide a portal as such or something similar.

comments: author: Mohit Bathija
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) Thank you for your prompt response. Appreciate it. Sharepoint sounds like a great alternative. I will send my feedback as well.


author: Aaron Geister
body: I would like to add here that there are external forms now available to add to the portal which can allow you to add a JWM form to the portal.


author: Irina_Bel_Stiltsoft_
body: Hi [@Mohit Bathija](/t5/user/viewprofilepage/user-id/4980647)

Your case can be addressed with the [Customer Case for Jira](https://marketplace.atlassian.com/apps/1212531/customer-case-jira-support-feedback?hosting=cloud&tab=overview) app. You can create forums for your existing Jira projects other than JSM. All the tickets in these forums will be automatically visible on the relevant forum. A forum can be public (visible to everybody), private (restricted for specific email addresses or domains, for example, for your internal needs), or you can set it up as a support service just as JSM(private communication with a support assistant). All the requests created on the forum automatically get to this Jira project.


Tags: cloud

jira-service-management
Reorder issues in timeline view
Asked by Daniel Walsh:

I have structured a Business Project into the issue hierarchy of 'Initiative' / 'Task' / 'Sub-task', and I have these all nicely laid out in the List view.

However, when I go into Timeline view, there seems to be no logic to the order. The Tasks and Sub-tasks under a specific Initiative are all over the place rather than directly under and grouped by that Initiative. It makes the timeline view pretty much useless.

Please can someone help me understand how I can get the timeline issue sequence and grouping to reflect the sequence and hierarchy in my List view?

Thanks


Answers:
author: Ste Wright
body: Hi [@Daniel Walsh](/t5/user/viewprofilepage/user-id/4932605)

Did you find a resolution for this issue?

If not - how are you "grouping" the Tasks under an Initiative? Usually, Timelines, Roadmaps, etc, use the *Epic*Issue Type (the default parent of a Task-level Issue) when it comes to hierarchical views like this.

Is there a reason you chose not to use Epic?

---

In terms of List View vs Timeline - these should match. Testing it just now these both align for me as I change the order of Issues in either.

Ste


Tags: cloud
jira?teams???????
Asked by Taro_Okuda:

jira?teams????????????????????  
??????????jira???????????teams???????????????????  
???A??????????????????????????teams?D????????????????

?????????jira???????????teams??????????????????????????????????????????????webhook????????????????????????????????????????????????????????

????????????![jira?????????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/204489iFA52B5744A915925/image-size/large?v=v2&px=999 "jira?????????.PNG")


Answers:
author: ?? ?
body: Jira Software ? Premium ????????/?????????????????????  
?????????? ( Jira Work Management ??? ) ????????

?????????????????????????????(@MSTeams)???????

???????????????????????????????????????????????????????????????????????????????

?????????Teams? Incoming Webhook ??????URL??????????????????URL????????????????????curl ????????URL????????????????????????

<https://www.google.com/search?q=teams+curl+webhook>

comments: author: Taro_Okuda
body: ??????????????

????????????WebHook?Teams?Jira Cloud???????????????????? ??????Webhook????????????????????

????????????????????????????????????????????????????????????
email confirmation dont work for a user.
Asked by Cedrich Rodriguez:

Hi guys,   

i hope you can help me, because i?m going crazy with this.  
Currently there is a person in our company who does not receive the confirmation email when he want to register.   
We have done tests about the network connection and confi but we dont see anything.   
Can you check if the account is a black list or something like that?   
(\[address_redacted\]) this direction  


Answers:
author: Jack Brickey
body: Hi [@Cedrich Rodriguez](/t5/user/viewprofilepage/user-id/4969328) , I have flagged for investigation.

comments: author: Cedrich Rodriguez
body: Thanks a lot


author: Andy Heinzer
body: Hi [@Cedrich Rodriguez](/t5/user/viewprofilepage/user-id/4969328)

I searched for that email address, but it was not found to be on any of our email suppression lists. Nor have I found record of our systems trying to send that account email.

Perhaps a previous suppression has been removed recently. Try to invite that user once more. Are you trying to invite this user to the <https://holamoda.atlassian.net> site? Since your account is not an admin of this site, I'd recommend asking your site-admin to invite this user to your Cloud site. Depending on the specific product the steps to do that might be slightly different.

comments: author: Cedrich Rodriguez
body: Hi, andy... Today I created an alias for the user and apparently with this alias it worked correctly. I don't understand why but thank you very much for your help Best Regards


Tags: atl-rvw

cloud
How to custom the default dashboard
Asked by Rawan Aljohani:

is it possible to adjust the period of 7 days on the dashboard to what I want? if yes plz advise.


Answers:
author: Sreenivasaraju P
body: Hi [@Rawan Aljohani](/t5/user/viewprofilepage/user-id/4979541) ,

can you please provide more details.

comments: author: Rawan Aljohani
body: On the Summary dashboard, the timeline is 7 days, how I can adjust it to a month or a year.


author: Sreenivasaraju P
body: Hi [@Rawan Aljohani](/t5/user/viewprofilepage/user-id/4979541) ,

As per my knowledge, customization is not possible at this point of time.

Please refer below documentation \& comments section of below link

<https://community.atlassian.com/t5/Jira-Work-Management-Articles/A-new-and-improved-Summary-page-in-Jira-Work-Management/ba-p/2030013>


Tags: cloud