youngmon/atlassian-qna huggingface dataset:
Can't access the board as its admin is no more working with us.
Asked by Syed Hussain Abbas:

We have a board inside our organization "The Parklane Group" named "Iram Noor's Projects". She left the company a few years back and this board worked for 2 years. However, we can not access it now. Can you please help us with it?

Link to the board:

<https://trello.com/b/1v3JLHU0/parklane>


Answers:
author: Lam
body: Hi [@Syed Hussain Abbas](/t5/user/viewprofilepage/user-id/5528677), Unfortunately, the only way to gain admin access to the Board is through that user's account as they are the sole admin of the Board and Workspace it sits in. Is there a way you can reactivate their email and take control of the Board?

If that's not possible then you can copy the Board into a Workspace that you are an admin of. Just bear in mind that it won't copy comments, card activity or archived cards. See this page for more information: <https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/#Boards>


Tags: cloud

trello-cloud
??? ??? ??? ???? ???.
Asked by ???:

2020\~2023 ?

?? ?? ??? ??? ??? ???? ???.

??? ?? ? ?????


Answers:
author: Lam
body: Hi [@???](/t5/user/viewprofilepage/user-id/5528654) - Thanks for writing into the Community! The best way to archive cards in bulk is to move them all into one list. Then, you'll have the option to archive the entire list, including the cards, or you can archive every card in the list. You can find more information on it here: <https://support.atlassian.com/trello/docs/archiving-lists-deleting-lists/>

If the cards are spread across multiple lists then you can create a [Board Button in Automation](https://trello.com/guide/automate-anything) to archive cards based on how long ago it was created. Here's a screenshot of the command, you will have to add a separate action for each list on your Board and you can specify the age of the cards you want archived:

![Screenshot 2024-06-28 at 8.21.10?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332281iC1494B71A47262D7/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 8.21.10?AM.png")


Tags: cloud

trello-cloud
NOT ABLE TO USE SHOW CHECKLIST ON A BOARD
Asked by Stefania Loche:

**Hi Trello Team,**

**I am trying to add show check list powerup to a board but it won't let me use it.**

**I previously used Show Fields on card front - Tiny Powerup Club** **but the free trial expired.**

**When I try to add the show checklist one on there it says that it is expired so I can't see it. It looks like the show check list powerup is free with no trial as I am using it on other boards.**

**Let me know if you need more information.**


Answers:
author: Stefania Loche
body: all good, i just realised the show check list is also a trial. please disregard post.


author: Lara
body: Hi Stefania,

Thanks for reaching out! Glad the issue is resolved.

Just a heads up, since the Show Checklist Power-Up was developed and is maintained by a third-party company (ADF TECH LTD), you would need to reach out to them for support.

You can do so by clicking on the **Contact support** button on the Power-Up listing page: <https://trello.com/power-ups/5fb7eaf8055b9566a547e0f9/show-checklist>.

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Assista power-up report
Asked by Production:

could you please guide me through opening a report? The hours that i see in in the report don't match with the hours collected on Trello. I have tried opening the report file with excell and google sheets with similar results.

tried changing the hours format but that doent work either.

thanks

vince


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

As the Assista Power-Up is a third-party Power-Up developed by a company called Camplight, you will need to reach out to them for support.

You can reach out at [assista@camplight.net](mailto:assista@camplight.net) or [https://camplight.net](https://camplight.net/).

All the best,

Lara  
The Trello Team


Tags: assista

cloud

trello-cloud
Facturation abusive
Asked by zam:

J'ai ?t? factur? de mani?re abusive et je veux ?tre rembours?, comment faire ?


Answers:
author: Vicknesh Shanmugam
body: Hi Zam.

Please raise a ticket with Atlassian's billing team: <https://support.atlassian.com/contact/#/> so they help you with your billing issue.

Regards,

Vicknesh \[ServiceRocket\]


Tags: cloud

trello-cloud
Resources for deciphering automation error logs?
Asked by Matt Shannahan:

I'm fairly new to Automation and am encountering errors in the logs. I'm not able to find any resources to guide me in understanding the errors, let alone resolve them. I wish there was a library of all errors and steps for troubleshooting.

This automation triggers when a card is moved to a named list. It adds a checklist to a card, then creates a card for each checklist item in another list, then links them:

when a card is moved into list "120-95 Renewal Prep", add the "Renewal Prep" checklist from card "<https://trello.com/c/0yLCS3as>" to the card, convert all the items in checklist "Renewal Prep" into linked cards in list "Renewal Prep Tasks" using pattern "{checklistitemname}", and link the card with the item

Error(s):

"Linking a card to an item requires a trigger related to a checklist item, e.g. `when an item is added to checklist "Checklist Name"`."

A different error but on a nearly identical automation to the one above:

"This action requires a checklist item name, or a trigger related to a checklist item, e.g. `when an item is checked`."


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Matt Shannahan](/t5/user/viewprofilepage/user-id/5527935) Usually the error logs are reasonably descriptive as to why the automation failed.   

For your first one, it refers to the action "*and link the card with the item*". This action requires a trigger that relates to a checklist item. See the description under the action:![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331758iC2A1BC418AD3F1E4/image-size/large?v=v2&px=999 "image.png")  

So an example of where this action would be applicable would be: "When an item is added to a checklist, find a card titled "{checklistitemname}" and link the card with the item".  

In your case, it's unnecessary to add this extra step. The automation will link the card with the item because of your action "convert items into linked cards". So you can just remove the "link the card with the item action" altogether.  

For your second error, it's hard to troubleshoot without seeing the full automation command. Can you paste it here?


Tags: cloud

trello-cloud
How can I receive all the Due cards from a specific board list via email
Asked by wpl12315:

How can I receive all the soon-to-expire cards from a specific board list via email, while also expecting to see the detailed content in the email? Scenario: I need to check the cards that are expiring within the next 1-2 days every morning to manage my schedule.


Answers:
author: wpl12315
body: could someone help me correct the following?  
every day at 10:30 am, create a report with all cards in list "2. Work In Progress" due in less than 1 days using pattern "- \[{cardname}\]({cardlink}) ({cardmemberusernames}) {{%Priority}} =\> DUE on {cardduedate}", create a report with all cards in list "2. Work In Progress" due in less than 1 days using pattern "- \[{cardname}\]({cardlink}) ({cardmemberusernames}) {{%Priority}} =\> DUE on {cardduedate}" group by due date, and send an email notification to "787387751@qq.com" with subject "todo snapshot" and message "here's today's todo-list\\n{listname}"

comments: author: Hannah Humbert - Simpla Workflows
body: It looks like it should just be:

```
every day at 10:30 am, create a report with all cards in list "2. Work In Progress" due in less than 1 days using pattern "- [{cardname}]({cardlink}) ({cardmemberusernames}) {{%Priority}} => DUE on {cardduedate}", group by due date, and send an email notification to "787387751@qq.com" with subject "todo snapshot" and message "here's today's todo-list\n{$report}"
```

Note the report variable {$report} at the end of your email. You need to make sure your message includes this so it pulls the report through.  

Also, you might want to adjust your filter to say "due in less than 2 days" so you're not just getting cards due within 24 hours.


Tags: cloud

trello-cloud
Color
Asked by Mickey Svendsen _Taekwondoudstyr_dk_:

Hi

Can I change the color of the text I'm writing in the Description?


Answers:
author: Melo
body: Hi [@Mickey Svendsen _Taekwondoudstyr_dk_](/t5/user/viewprofilepage/user-id/5527924), welcome to the community!  

I don't think Trello supports it with the out of the box editor. Here is the documentation of how to format text in Trello: <https://support.atlassian.com/trello/docs/how-to-format-your-text-in-trello/>

Cheers,

Melo


Tags: cloud

trello-cloud
LIMITES DO QUADRO
Asked by Supervis?o Thais:

O trello gratuiro esta barrando o acesso aos quadros mesmo com menos de 10 pessoas


Answers:
author: Alisson Sartor
body: Ol?, Thais!  

De acordo com as novas regras do plano gratu?to, n?o apenas os quadros mas tamb?m a ?rea de Trabalho precisa ter menos de 10 usu?rios, caso esteja acima desse limite ele entrar? em modo de leitura at? ser reduzido a quantidade ou que seja feita a ades?o para um dos planos pagos. Poderia verificar se esse quadro que voce se refere n?o se encontra em uma ?rea de trabalho que j? est? dentro desse limite citado?  

Voce pode checkar mais detalhes dessas novas regras na documenta??o abaixo.  

<https://support.atlassian.com/trello/docs/workspace-user-limit/>  

<br />

<br />

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Custom On call Schedule
Asked by defong_blackberry_com:

Hi

I am trying to create a custom on-call schedule for the team. I need to setup a person on call for our deployments only, every 2 weeks for 2 days only. However it triggers a weekly schedule. I don't see any way to make a rotation custom based on this.

Any suggestions?


Answers:
author: John M
body: Hi Defong,

In this case, you would want to create a custom rotation type, with a shift length of '2-days.' Then you could either add the other users to that schedule, or if they are not working 2-day-interval shifts (2 days, 4 days, 6 days etc) you could fill in that schedule with the **No-one** option:![d056ad88-7e1f-448e-a15f-61d57538dac3.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/183083i6C955A6A07B23C6E/image-size/large?v=v2&px=999 "d056ad88-7e1f-448e-a15f-61d57538dac3.jpeg")

comments: author: defong_blackberry_com
body: So then my rotation would be.

P1, no-one, P2, no-one, P3, no-one, p4, no-one.
Holidays in On-call process
Asked by Douglas Souza:

Hi folks!

Today I have a on-call process which the engineer stay aware just in weekday after business hours, weekend and holidays. I set up our rotation for weekdays and weekends. Is there any way which I can set up our national holidays?   

During business hour the own team resolve the issue. ![Screen Shot 2022-02-11 at 11.10.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/183028i73F2F3790C8028FA/image-size/large?v=v2&px=999 "Screen Shot 2022-02-11 at 11.10.44.png")

After business hour (weekday), weekends and holidays the on-caller resolve the issue.

![Screen Shot 2022-02-11 at 11.10.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/183026iE6BE69843FC74AAC/image-size/large?v=v2&px=999 "Screen Shot 2022-02-11 at 11.10.04.png")


Answers:
author: Tom Russell
body: This question has been asked before and there are a couple of suggestions for ways to handle this:

<https://community.atlassian.com/t5/Opsgenie-questions/How-to-handle-bank-holidays/qaq-p/1494562>

<https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-setup-national-holidays/qaq-p/1065267>

There is supposed to be a feature request for, but I'm not seeing it in the list of open issues. The public facing Jira list is new, however, and it may have not made it there yet:

<https://jira.atlassian.com/projects/OPSGENIE/issues/OPSGENIE-80?filter=allopenissues>

At my company, we do a lot of alert policy automation using external scripts and hitting the Opsgenie APIs. If I was going to do this, I'd run a script at midnight each night and check if the next day was a national/bank holiday. You could have a list of prepopulated dates, or might be able to find a website to scrape, or public API to find holiday dates.

If the coming day is a holiday, use the Team Routing API (<https://docs.opsgenie.com/docs/team-routing-rule-api#create-team-routing-rule>) to create a new routing policy that routes to your holiday/weekend escalation. The next day when the script is run, you can delete that policy and things will go back to normal.
Best way to Open and Close alerts for connected/disconnected Devices.
Asked by Matthew Bock:

Hello,

I am trying to find out the best way to create alerts for our camera system we have. Currently i have opsgenie creating an alert if an email is sent from a specific email address, and the subject line matches "Unit Lost". I put in a Close alert filter that if by a particular amount of time another alert is sent with "Unit Connected" in the subject line to auto close that alert. Where i am struggling at is how OpsGenie will differentiate the alerts that come in if say i get 3 Unit losts come in and 2 of them connect back quickly but 1 doesn't. Since its only looking for the subject name Unit Connected, how will it know the correct alert to close. We have a lot of cameras so i don't want to have to create a single alert for every camera. Anyone have any similar setups they could perhaps share how they set there alerts up.


Answers:
author: Tom Russell
body: Matt,

Is there a device ID you can pull from the email and put in the alias field? That's what we use to differentiate similar alerts from different systems/devices. Then add that alias match to your close alert filter.
Does OpsGenie send voice notifications in German language?
Asked by rdrozdz:

Hello,

We are going to use OpsGenie for that purpose. We need to know if OpsGenie speaks German. Our customer requires voice notifications in german for some alerts and english for remaining ones. Is it possible?

Thank You in advance for Your help


Answers:
author: Justin Sitarz
body: Hi there!

Justin here, from Opsgenie support - happy to help!

At the moment, Opsgenie does not support languages other than English for voice notifications, but I have raised up a new product suggestion for this functionality. You can find (and add yourself as a watcher) to that ticket here:

<https://jira.atlassian.com/browse/OPSGENIE-82>

Hopefully it's something we can add in the future!

Let me know if there's anything else I can help with - thanks!

Justin S

Atlassian Cloud Support

comments: author: Lin Li
body: Hi Justin,

We also want to know if the mobile application support other languages than English ?

Thanks in advance for the confirmation.


author: Justin Sitarz
body: Hi Lin!

In this case are you referring to the actual UI of the mobile applications? We don't have support for this currently, but we do have a separate feature request for language support in the UI, here:

<https://jira.atlassian.com/browse/OPSGENIE-143>

Let me know if that's what you're looking for - thanks!

Justin S

Atlassian Cloud Support
JQL for Mon 05:30AM IST to Next Mon 05:30AM IST
Asked by WasimBuden:

Dear Community,  

I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST.   

For this I wrote -\> created \>= "2022-01-31 05:30" AND created \<= "2022-02-07 05:30", but I don't want to write this every week, my profile timezone is set to +05:30GMT. Is there a way to get a JQL that dynamically gets me data for this each week so I can use this JQL on a dashboard?

<br />

**TIA**,

*++Wasim++*


Answers:
author: Samir
body: Hi [@WasimBuden](/t5/user/viewprofilepage/user-id/1530100) ,

This question was posted in the Opsgenie community, but sounds like it's related to JQL - so you may want to post this question on the Jira community.

Thanks,

Samir

comments: author: WasimBuden
body: Oops! You're right, let me move it there. Thanks Samir.


Tags: jql
Zscaler integration
Asked by Roy Chapman:

Has anyone managed to integrate Zscaler with OpsGenie? What is the use case? We want to create incidents in OpsGenie from Zscaler. Before starting this I just wanted to know if anyone has completed this and what can hey tell me about the integration


Answers:
author: Samir
body: Hi [@Roy Chapman](/t5/user/viewprofilepage/user-id/4747917) ,

We don't have a pre-built integration with zscaler. If zscaler is able to send emails, then you could integrate with Opsgenie via an [Email Integration.](https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/)

Alternatively if you can configure zscaler to make API requests, you could create alerts in Opsgenie from zscaler via [Alert API.](https://docs.opsgenie.com/docs/alert-api)

Let us know if you have anymore questions!

Thanks,

Samir


Tags: jira-service-management
{"message":"Key format is not valid!"
Asked by Ashok Simma:

curl -v -XGET -H "Authorization: GenieKey \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*" '[https://api.opsgenie.com/v2/alerts?searchIdentifier=openAlerts\&searchIdentifierType=name\&limit=10\&sort=createdAt\&order=desc](https://api.opsgenie.com/v2/alerts?searchIdentifier=openAlerts&searchIdentifierType=name&limit=10&sort=createdAt&order=desc)'

I'm trying to invoke the curl but getting this error key format is not valid. even the same thing I'm getting in python. using the same key which I generated from security settings in my profile.


Answers:
author: Prince Nyeche
body: Follow the same example shown in the [doc](https://docs.opsgenie.com/docs/alert-api) and ensure that you've generated the correct API key.

comments: author: Ashok Simma
body: I don't see any doc to create API integration


author: Samir
body: Hi [@Ashok Simma](/t5/user/viewprofilepage/user-id/4747391) ,

When creating alerts via API, you need to use an API Key from an *API Integration*, not from API Key Management section. This is because all alerts in Opsgenie are created via integrations, so the API Key used to create alerts via API needs to be tied to an integration.

You can add an API integration by going to one of your teams in Opsgenie \> integrations tab \> Add integration \> select API integration.

![2022-02-08_10-20-20.png](https://community.atlassian.com/t5/image/serverpage/image-id/182284iAF001AA27414BD6D/image-size/large?v=v2&px=999 "2022-02-08_10-20-20.png")

![2022-02-08_10-24-14.png](https://community.atlassian.com/t5/image/serverpage/image-id/182285i9B1A147F27E9938B/image-size/large?v=v2&px=999 "2022-02-08_10-24-14.png")

Hope this helps!

Thanks,

Samir
Alert creation depending on other alerts.
Asked by DDavid:

I would say it is not possible within Opsgenie but maybe I'm wrong.   
Is there a way to set the integration to only create the alert IF another integration is not alerting?

Eg.: I have services A and B where B depends on A, so if A is offline then both A and B will send the alert.

Is there a way in Opsgenie to tell B's integration not to create an alert if A is alerting?


Answers:
author: Samir
body: Hi [@DDavid](/t5/user/viewprofilepage/user-id/4744462) ,

There isn't a way to do this exactly, however if these 2 integrations are both creating alerts with the same ***alias*** field, then those alerts will [de-duplicate](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/) instead of creating 2 separate alerts.

So integrationA creates alert with alias = "XXX", then integrationB creates alert with alias = "XXX", then that alert will de-duplicate and increase the count of the *existing* alert instead of creating a separate alert. So you could leverage this so if integrationA stops alerting, then integrationB will still create the alerts.

Thanks,

Samir


author: Tom Russell
body: You could setup an OEC that triggers when a new alert is created for B. It would run a script to search open alerts and see if there is one currently open from A. If so, close the B alert.

You might need to put a notification delay on the B alerts to allow time for this to happen.


Tags: alert

dependency
why my status is rejected
Asked by Danilo Ribeiro Cunha:

hello Guys,

I'm having a problem because my message doesn't make it to my queue of project. the status that i received is "rejeted". somebody know how to resolve this problem ?


Answers:
author: Samir
body: Hi [@Danilo Ribeiro Cunha](/t5/user/viewprofilepage/user-id/4743370) ,

Is this question Opsgenie related? if so - can you clarify a bit what you're referring to?

Thanks,

Samir
Opening a Zendesk ticket from an alert using actions
Asked by Patrick Windsor:

I have opened a ticket on this, but I thought I would ask the community as well.

I am trying to set up creating a Zendesk ticket from an alert when the user selects the action named "ZenDesk" from the OpsGenie system. When I set up the ZenDesk connector and configure it to create a ZenDesk ticket when "Action Contains ZenDesk" (see screenshot 1) it will NOT create a ticket in ZenDesk when the user selects ZenDesk from the action menu, however if I set the configuration to create a ticket when "Alert Actions contains ZenDesk" (see screenshot 2) then it creates a ticket as soon as an alert is generated without the user selecting ZenDesk from the Action menu. Please note that OpsGenie and Zendesk are communicating properly with one another. I have attached a screenshots of this configuration as well (see screenshot 3)

Can anyone tell me what I am doing wrong.

![screenshot_1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/181478i394EF0C5F19E9FC3/image-size/large?v=v2&px=999 "screenshot_1.jpg")![screenshot_2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/181479iA14A33F87811517C/image-size/large?v=v2&px=999 "screenshot_2.jpg") ![screenshot_3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/181481iFAC6412D5AA298A6/image-size/large?v=v2&px=999 "screenshot_3.jpg")


Answers:
author: John M
body: Hi Patrick,

In this case you would want to prevent Zendesk tickets from being created in all situation, except when a custom action is triggered on the alert. Here is what it would look like:

![Image 2-3-2022 at 2.56 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/181541i2AB9A64460314129/image-size/large?v=v2&px=999 "Image 2-3-2022 at 2.56 PM.jpg")


Tags: cloud
Opsgenie Services best practice?
Asked by Evan Giordanella:

I am looking to setup Opsgenie services and have a general question. If an organization has multiple Products, call them A, B, and C. If each of these products is comprised of many engineering components, like APIs, DBs, etc, do you setup the Services to be just A, B, and C or do you build them out to all of the components that make them up?


Answers:
author: Rodolfo
body: Hi [@Evan Giordanella](/t5/user/viewprofilepage/user-id/2505674), I think there is no correct answer for your question. For example, if a failure of a Product's component affects the full functionality of the Product, I would associate the component to the Product's Service. If not, I would create a Service for the component itself.  

Product X:  
\* API: If the API fails, then it affects \*all\* Product X.   
\* DB: If the DB fails, then it affects \*all\* Product X.   
\* UI: If the UI fails, Product X is able to function and only affects the UI. I would create a Product X - UI Service.
Link existing Alert with Incident I create via API
Asked by ???? ????????:

Hi, everyone.

<br />

I\`m building an app, and I need to create Incident via Opsgenie API.

Unfortunately, I can\`t find any solution how to link existing Alert with the new Incident created via API.

Could you handle this problem and establish such kind of link?


Answers:
author: Tom Russell
body: There's a suggestion/feature request open for that:

<https://jira.atlassian.com/browse/OPSGENIE-33>

It just needs enough votes to make it happen.


Tags: cloud