Unable to create Program Increments in Jira Align
Asked by Muhammad Haarris Ahmed:

Hi all,

I am a Super Admin in my org for Jira Align and strangely, I'm not seeing the **Program Increments** option in Manage --\> Programs menu.

It's a bit off because just a couple of months ago, I used the same option to create PIs for my org. It has also been suggested in the link: [Create program increments -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/115005730147-Create-program-increments)

I reckon I might be missing something. Could any of you please guide me an alternate way to create PIs in the system (as the steps detailed in the above page are not working for me).

Thanks.

Haarris


Answers:
author: Rodrigo Cortez
body: Have you checked if any other Super Admin changed how *Program Increments* are named in your enterprise? Check the **Platform Terminology** page for confirmation:

Admin --\> Settings --\> Platform Terminology

![Screenshot 2023-01-24 at 22.58.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/236255i2D60834A329F0702/image-size/large?v=v2&px=999 "Screenshot 2023-01-24 at 22.58.58.png")

Alternatively, you may wanna try browsing directly to the *Program Increments* grid:

*

  ```
  https://instance.jiraalign.com/ProjectGrid?FirstTime=True
  ```


author: Jennelle Stearns
body: In addition to what [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679) provided, once you know what you have named it in your Platform Terminology, go into Admin-Roles-and select the Super Admin Role. Under Portfolio as well as Program, make sure you have the toggle turned on along with the permissions to Add, Save, and Delete. If you do end up turning the toggles on, once you save, make sure you logoff and login again to see the new changes.


author: Anthony Smidl
body: This happened to us recently in January as well, must have been a residual effect from a recent release, we had to go and turn on Program Increments for Super Admin under the roles section again.

comments: author: Anthony Smidl
body: A good practice also when looking for these in the roles is to expand all levels going bottom up and then do a CTRL+F for the key word or screen, it helps you quickly find whether it's toggled on or off. I haven't found a way to export this for controls, so looking to leverage an excel file for super admins to update as changes occur, would be good if Atlassian could have audit trails on these or point us to versions of changes to roles Admins made.


author: Muhammad Haarris Ahmed
body: Hi [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679) [@jenn](/t5/user/viewprofilepage/user-id/3853434) [@Anthony Smidl](/t5/user/viewprofilepage/user-id/4358688)

Thank you so much, for your responses. Really appreciate your guidance.

I checked the Platform Terminology page, as well as the page for Super Admin role, which contains toggles for Portfolio and Program. All of them are already checked (as can be seen in these screenshots).

I have tried accessing the below link - that is also not working as it shows 'page unreachable' error.

* <https://instance.jiraalign.com/ProjectGrid?FirstTime=True>

I'm not sure what else could be preventing from seeing the 'Program \> Manage \> Program Increments' option.

Could you please advise if there's some other solution to this?

Thanks.

Haarris

![Platform Terminology.png](https://community.atlassian.com/t5/image/serverpage/image-id/237051i460A876AEC030F49/image-size/large?v=v2&px=999 "Platform Terminology.png")

![Portfolio.png](https://community.atlassian.com/t5/image/serverpage/image-id/237044iE3662DDB4531478E/image-size/large?v=v2&px=999 "Portfolio.png")![Program.png](https://community.atlassian.com/t5/image/serverpage/image-id/237045i59DF0F37A3C48AE4/image-size/large?v=v2&px=999 "Program.png")


author: Muhammad Haarris Ahmed
body: Update: We contacted Atlassian Support to have the issue resolved and it's been working all right now. Thanks to everyone in Atlassian and within the Community for your support!


Tags: cloud