youngmon/atlassian-qna huggingface dataset:
Create Tasks/Issues based on labels
Asked by Dan Snell:

Hi Team, Im trying to setup automation that creates a task/issue based on the labels used in the original Issue that was created. Im getting no errors in the logs... but no expected result.

Automation 1 - Create new ticket "TicketType1" (easy, this work fine)

Automation 2

**WHEN**: Issue Create

**IF** Issue Type = "TicketType1"

**CONDITION** labels contains any of "label1"

**THEN** create new request

![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330699i6015D2C120D01BC5/image-size/large?v=v2&px=999 "jira1.jpg")

Any ideas what im doing wrong here?

Cheers


Answers:
author: Nicolas Grossi
body: [@Dan Snell](/t5/user/viewprofilepage/user-id/5469606) You still have no error logs ?

Nicolas

comments: author: Dan Snell
body: Nope, nothing in the Audit log for the rule.

I managed to get the rule to work if I changed the trigger to "When Value changes" (as per the link you shared with me) so I could get the rule to trigger the rule if I removed, then added label "Label1".. but I want the rule to trigger on issue creation.


author: Nicolas Grossi
body: [@Dan Snell](/t5/user/viewprofilepage/user-id/5469606) Welcome! You might want to try using this thread information: <https://community.atlassian.com/t5/Jira-questions/Automation-for-Jira-Trigger-if-certain-label-was-added-How/qaq-p/1438684>

Nicolas

comments: author: Dan Snell
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) , ive tried that one too. Still cant get the rule to work.

Im using JSM Cloud if that makes any difference.


Tags: cloud

jira-service-management

jira-service-management-cloud
Como puedo subri mi Taller en trello
Asked by Angel Peroza:

disculpe con mi pregun soy nuevo utilizan el programa de Trello y se me ase dificil como utilizarlo para mi bienestar de trabajos me pueden ayudar yo se que trello es como una comunidad de trabajos de amigos pero si lo hiciera una persona y sin tener amigos que lo ayudaran como me puden ayudar estoy un poco nervioso por mi pregunta


Answers:
author: Theodoro Reato
body: Hi Angel,

I used a service translation to translate your question,

You're definitely invited to use it by yourself! I have been using it for ages to track my appts and other personal information.

For example, I have a board to keep my documentation saved and easy to find, another to track medical appt and blood results, etc!

I know you'll use it in your work environment but these are examples to show you that Trello can be used to manage whatever you want.

Think of how you want to group this information, if this group could be a list or it needs a board,

You can track your receipts on a board per year, or lists if you have thousands of receipts per year it'd be better to have a board per year, in that way, you can separate in lists per month and easily find the information.

If you want more information about how to use Trello and our features, an amazing thing to check is the 'Getting started guide', which is a great illustrated how-to guide for getting started with Trello: <https://trello.com/guide>  

You can also check out our webinars and video tutorials:  

- [Trello webinars](https://trello.com/webinars)  
- [Trello video tutorials](https://www.youtube.com/playlist?list=PL4H_oPRK80z5Rq0aBNxeeS5sVPyDrNXCh)  

Additionally, sometimes one of the best ways to get started with Trello is to see how other people are using it to gain perspective on their own projects. Check out our [Templates](https://trello.com/templates) page and our [Trello Playbooks](https://trello.com/teams) here.

comments: author: Theodoro Reato
body: You can open a ticket directly at <https://trello.com/contact#/>
Card Checklist shows incorrect account notification
Asked by KH:

I have a Premium Account but when I create a checklist in a card, I get a notification on that card that my free trial has expired. My payment is up to date. Thoughts?

![Trello expiration notification.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/270767iBF71F94C8EE9B250/image-size/large?v=v2&px=999 "Trello expiration notification.JPG")


Answers:
author: Dreamsuite Mike
body: Hi [@KH](/t5/user/viewprofilepage/user-id/4628938)

That message is from the [Show checklist](https://trello.com/power-ups/5fb7eaf8055b9566a547e0f9/show-checklist) power-up that must be enabled on the board. This is a paid power-up. If you don't want the power up, you should disable it:

![Screenshot 2023-07-25 121909.png](https://community.atlassian.com/t5/image/serverpage/image-id/270926i80176B7CEA631314/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 121909.png")

![Screenshot 2023-07-25 121959.png](https://community.atlassian.com/t5/image/serverpage/image-id/270927i57E8BF39B33C1A35/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 121959.png")

If you want to keep it go to the power-up settings and pay for the subscription

![Screenshot 2023-07-25 121917.png](https://community.atlassian.com/t5/image/serverpage/image-id/270924i92917185C347EC03/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 121917.png")

![Screenshot 2023-07-25 121934.png](https://community.atlassian.com/t5/image/serverpage/image-id/270925iDA0601A4545A717B/image-size/large?v=v2&px=999 "Screenshot 2023-07-25 121934.png")
Fields on each card gone
Asked by Key Camille Reyes:

Hi, I'd like to know what is possible issue when the fields on each card gone?

When clicking the card no fields in there only attachments.


Answers:
author: Luciana Munhoz
body: Hi Camille! Welcome to Trello community!

Sorry to hear that you're having some issues with your cards. I'd recommend you please open a ticket to our support at: <https://trello.com/contact#/>  

So your issue can be better addressed and allow us to investigate further. When opening it, please share the board/card links, and screenshots that would be very helpful to investigate. Thank you!
Qual o n?mero m?ximo de etiquetas por quadro ?
Asked by Jo?o:

Fui notificado que o limite do n?mero de etiquetas dentro do quadro est? sendo atingido;

-Qual ? o n?mero m?ximo de etiquetas que posso ter no quadro?

- Como saber quantas etiquetas tenho atualmente no quadro ?

Utilizo as etiquetas para marcar cart?o por cart?o a ordem e o t?tulo de cada evento, haveria outra alternativa ?


Answers:
author: Sal
body: Oi [@Jo?o](/t5/user/viewprofilepage/user-id/5273998)! O m?ximo de etiquetas que tu pode ter por quadro ? de 1000 etiquetas. Se voc? est? atingindo um n?mero pr?ximo disso, eu te recomendaria reduzir o n?mero de etiquetas para que tu possa remover esse aviso do teu quadro. O Trello n?o possui uma forma nativa para que tu possa ver o n?mero de etiquetas que tu tem no momento, mas tu pode utilizar a API do Trello (eu recomendaria s? se tu estiver familiarizado em utilizar a API) para poder listar todas as etiquetas que tu tem no teu quadro, e com isso ter uma ideia de quantas tu tem no total. Caso voc? se interesse em utilizar a API, aqui est?o alguns links para te ajudar:

* [Introdu??o a API do Trello](https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/)
* [Chamada da API para pegar as etiquetas de um quadro](https://developer.atlassian.com/cloud/trello/rest/api-group-boards/#api-boards-id-labels-get) (Recomendado que voc? tenha visto a introdu??o da API do Trello).

Espero ter conseguido te ajudar, Jo?o!
Can't get email verification
Asked by emma:

There was a typo when I signed up so I never got the verification email. I hadn't noticed but now I'm locked out and get a verify your email notification but I can't verify as it's an invalid email address. I have tried contacting them but haven't gotten any response. Any suggestions would be greatly appreciated I don't want to loose all my work?????


Answers:
author: Sushant Verma
body: Hi [@emma](/t5/user/viewprofilepage/user-id/5275345)   

Welcome to the community!  

You likely are having trouble getting invitation emails from Atlassian Cloud for yourself or a teammate.

Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. This can be cleared up a couple ways:

1. If you are on a **paid** site, [open a support case with us](http://support.atlassian.com/contact) (you may need the help of a Site Admin at your company)
2. If you are on a **free** site or can't find a site admin on your paid site, [start a new question here on Community using this link](https://community.atlassian.com/t5/forums/postpage/board-id/jira-questions).  

   [Ask a new question about email unblocks](https://community.atlassian.com/t5/forums/postpage/board-id/jira-questions)

   A tag will be added to help the support team quickly respond to the question and get the emails flowing again.

If your company uses Office 365 for email, [also consider allowlisting emails from Atlassian](https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108) to proactively prevent future email delivery issues.  

You can also reach out to <https://trello.com/contact>  

Hope this will help you!  

Regards,  
Sushant Verma

comments: author: emma
body: Sorry this doesn't help it is not an issue receiving emails I entered the incorrect address and I am not locked out as I can't verify


author: Sushant Verma
body: [@emma](/t5/user/viewprofilepage/user-id/5275345) You can also reach out to <https://trello.com/contact>  

Regards,  
Sushant Verma
Cards disappear during syncing
Asked by Emma Smith:

When I create a new card, the syncing symbol turns, then card flies away to the top left of the screen, never to be seen again.

When I search, it's like these cards never existed.

This is a private board with only me as a user. I've tried adding cards to different boards, and the same thing happens.

This field wouldn't allow me to add a video, so here's a screenshot of the card, mid flight.

<br />

![IMG_1966.jpeg](/t5/image/serverpage/image-id/270663i7D6CFF8162DABB6A/image-size/large?v=v2&px=999 "IMG_1966.jpeg")


Answers:
author: Alina Kurishko
body: Hi Emma,

Welcome to the Atlassian Community!

It sounds like there must be some connection issues on your device. Have you tried connecting to another network (checking another WiFi network or using mobile data)?

Also, are you using any VPN software on your phone? I've seen quite a few reports about VPN affecting Trello's performance.

It would also be a good idea to try out the troubleshooting steps from this article: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/>

If that doesn't help, could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?) and include diagnostic reports (as described in the article above)? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team

comments: author: Emma Smith
body: Deleting and reinstalling worked (curiously updating, which I tried first, didn't).   
Thanks for your assistance
How can I unhide the texts from the cards?
Asked by Jolijn Schlahmilch:

Suddenly, my cards are hidden. I see how many cards there are, but not what they are named. How can I unhide the texts from the cards?

Thanks for your help!


Answers:
author: Alina Kurishko
body: Hi Jolijn,

Welcome to the Atlassian Community!

It sounds like the board filter is currently active, which hides cards that don't match the filter. Try pressing 'x' on the keyboard to clear the filter on that board, or click the 'x' next to the filter results panel:

![Filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/270766i400027A2FD5AAB15/image-dimensions/291x109?v=v2 "Filter.png")

You can check this article for more information: <https://support.atlassian.com/trello/docs/>filtering-for-cards-on-a-board/

Alina \| The Trello Team
How to make Trello projects for the first time to do the task
Asked by Neoan Adver:

wondering how to create projects and manage tasks for the first time? Not sure where to start or how to organize your tasks effectively? Let's walk through the process step-by-step and address any questions you may have about using Trello for project management!


Answers:
author: Victor N
body: Hi Neoan,

As a new Trello user, there are a few resources that you may want to check out in order to get the most out of Trello. The first place that I'd suggest is the [Getting Started Guide](https://trello.com/guide), which is a great illustrated how-to guide for getting started with Trello.

You can also check out our webinars and video tutorials:

* [Trello Webinars](https://trello.com/webinars)
* [Trello Video Tutorials](https://www.youtube.com/playlist?list=PL4H_oPRK80z5Rq0aBNxeeS5sVPyDrNXCh)

Additionally, sometimes one of the best ways to get started with Trello is to see how other people are using it to gain perspective on their own projects. Check out our [Templates](https://trello.com/templates) page and our [Trello Playbooks](https://trello.com/teams) here.

If you ever have any questions or concerns, you're welcome to reach out to us via our service desk or here.   
I hope this is somewhat helpful and please let me know if you have further questions, I'm glad to answer them.
como hacer tarjetas dependientes o relacionadas de una tarjeta madre?
Asked by Daniel Ortiz:

quiero hacer tarjetas de procesos que sean dependientes de una tarjeta madre y que se puedan visualizar tambien todas en las tarjeta madre como en cada uno de los procesos


Answers:
author: Dreamsuite Mike
body: Hola [@Daniel Ortiz](/t5/user/viewprofilepage/user-id/5274456)

Esto puede ayudarte. lo siento esta en ingles

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>
.
Asked by A:

.


Answers:
author: Dreamsuite Mike
body: Hi [@A](/t5/user/viewprofilepage/user-id/5274331)

I would recommend contacting [support@screenful.com](mailto: support@screenful.com) for help with this. I have contacted them in the past and found them to be very helpful

comments: author: A
body: .


Tags: bug

epic

power-up
I didn't sign any term and they changed my trello subscription to annual and I want to pay monthly
Asked by Life Artes Ltda:

I didn't sign any term and they changed my trello subscription to annual and I want to pay monthly  
I want to remove my card from the account and I don't want to pay the annual amount because I never signed any term for portability. I demand a return

my email: lifeartes00@gmail.com


Answers:
author: Brant Schroeder
body: [@Life Artes Ltda](/t5/user/viewprofilepage/user-id/5248577)

You need to submit a billing support ticket on this page. <https://trello.com/contact#/> Go to the bottom and log in and then select billing as the support request type.


author: Life Artes Ltda
body: I already did that, I clicked on this link and filled it out, 2 days ago and so far no one has answered me...  
what i have to do?  
why so long time to wating?  
i have a big problema urgent


Tags: halp
Is there a way to find the number of cards that were moved to a list within a given date range?
Asked by Kevin Pannell:

Question in title.

I'm trying to find a way to report the number of cards that have entered one of my lists within 1 month. Is this possible within Trello, or does anyone know of a power-up that can do this?


Answers:
author: Dreamsuite Mike
body: You could do this with the free [Dashcards](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards) power-up

![Screenshot 2023-07-22 082709.png](https://community.atlassian.com/t5/image/serverpage/image-id/270548iFBD840A162FD25F4/image-size/large?v=v2&px=999 "Screenshot 2023-07-22 082709.png")

For more advanced reporting and tracking over time, you could use a paid reporting power-up such as [Bluecat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) or [Analytics and Reports by Screenful](https://trello.com/power-ups/5ee35178e3c7ec205df09613/analytics-reports-by-screenful)
How to clear the white transparent layer from the cards?
Asked by Sofia Senatorova:

Hey guys,   

Have the issue of some cards having a white transparent layer, some don't. This is happening on all my dashboards. I would appreciate some help, thank you. SS attached  

![photo_2023-07-21 13.31.54.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/270379iFA4708C132713CA3/image-size/large?v=v2&px=999 "photo_2023-07-21 13.31.54.jpeg")


Answers:
author: Caity
body: Hi [@Sofia Senatorova](/t5/user/viewprofilepage/user-id/5273924)! It looks like the Card Aging Power-Up is turned on for this board. This gives cards a faded appearance when they haven't had any activity in a while. To turn this off, click on the rocket ship icon in the upper right section of the board. Then, click on "Settings" under the Card Aging Power-Up, and then click "Disable".

This will change what **all** members of the board see, so, before doing this, you may want to check with any other members of the board to make sure they don't mind if the Power-Up is disabled.
label depens on source-card
Asked by Michael H?nig:

Hi together,  

i have a rule "when a item is added to checklist...." create a new card ... in list xy on board yz".  
Is there a possibility to set a label in the new card, which depents on the source-card?

thanks for help  
Michael


Answers:
author: Dreamsuite Mike
body: Hi [@Michael H?nig](/t5/user/viewprofilepage/user-id/4623209)

Yes there is. You would have to link the cards together.

If you are creating a new card when an item is added to a checklist you could have:

> when an item is added to checklists...create a new card in list xy on board yz and link the cards together

This will enable you to then use automations like

> when a label is added to a card in list xy, find the first card linked in attachments and add the yz label

This guide may also be helpful to you:

<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>


Tags: automation

label
How can I unlink my Trello account without deleting my Jira and Atlassian
Asked by ????? ?????????:

Good afternoon. How can I delete and unlink my Trello account without deleting my Jira and Atlassian accounts.


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@????? ?????????](/t5/user/viewprofilepage/user-id/5273676) !  
Unfortunately, when you want to delete Trello account, it's not possible - you have to delete the main Atlassian account.
> To delete your account, see [Delete your Atlassian account](https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/?). We have covered some scenarios which might run into below.

<https://support.atlassian.com/trello/docs/deleting-your-trello-account/>
Power up Countdown for Trello
Asked by Alicia Fil?u Birlanga:

HI everyone!

I have a question about Countdown Power up for Trello.

I need to ask them a question but the form they have in their website does not work.

Please, someone knows another way to contact with them?

Anyway, I am going to write here the doubt, in case someone know the answer:

- Unit cost of 15$ means only one payment for always?

- The cost is for license and 5 users limit, but for a team of 12 persons, wich is the cost? 3x15= 45$

Thanks in advanced to anyone who can help me.

Alicia


Answers:
author: Dreamsuite Mike
body: Hi [@Alicia Fil?u Birlanga](/t5/user/viewprofilepage/user-id/4580923)

Try emailing [hello@countdownfortrello.com](mailto: hello@countdownfortrello.com)

comments: author: Alicia Fil?u Birlanga
body: Hi [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) thanks a lot!

I will try!!

Alicia


Tags: power-up
Suddenly can't log in.
Asked by Krista Hopkins:

I've been using Trello for years and suddenly, when trying to login from my laptop using my gmail, like I always have, it says I'm new and my board is just gone. Tried resetting my PW, etc.. I'm trying not to panic here... is this an issue?


Answers:
author: Brant Schroeder
body: [@Krista Hopkins](/t5/user/viewprofilepage/user-id/5274175) Welcome to the Atlassian community

Are you using Chrome as your browser? Are you logged into Chrome with a different google account? When is the last time you logged in?

comments: author: Krista Hopkins
body: Chrome: Yes. Not logged into a different Google account. Honestly, I have BEEN logged in for awhile. on my desktop, but when I went to use the same Google account to log in on my laptop... everything disappeared. Like I was a brand new user.


author: Brant Schroeder
body: Did you use your Google account to authenticate or just use the email account and password to login?


author: Krista Hopkins
body: You know... it didn't ask me to authenticate. In the past, I HAD set up Atlassian to use to log in using my gmail account... that was awhile back. I'm not sure if I need to do something different?   

ETA: I have been logged into trello with no issues this whole time.


author: Brant Schroeder
body: [@Krista Hopkins](/t5/user/viewprofilepage/user-id/5274175) Can you try logging into Trello in incognito mode in the browser and enter your username and password to sign in and not click on continue with Google?

![login-trello.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/270528iEDAF36FBFC908C4E/image-size/large?v=v2&px=999 "login-trello.PNG")


author: Krista Hopkins
body: Did as you instructed. Did not work.


author: Brant Schroeder
body: [@Krista Hopkins](/t5/user/viewprofilepage/user-id/5274175) When did you use Trello last?


author: Krista Hopkins
body: Yesterday.


author: Brant Schroeder
body: And when you logged in all of your stuff was there and you logged in the same way you are now?


author: Krista Hopkins
body: Correct. And then, when I went to log into the board on my laptop, everything disappeared.


author: Brant Schroeder
body: [@Krista Hopkins](/t5/user/viewprofilepage/user-id/5274175) I would suggest submitting a support issue to Trello here <https://trello.com/contact#/> you will need to scroll down on the page and login. They will be able to look at your account and see what is happening and hopefully fix the issue.


author: Krista Hopkins
body: Thank you for all your help!
Automation Buttons
Asked by Nancy Ramirez:

Hi, I created automation buttons for my Trello page and my team member says they are unable to view these automation tools. My question is, am I the only one able to see/use the automation tools I create? Is there a way to make it accessible for all members of the page? I updated my settings so all members are able to edit/add but that didn't seem to change anything?


Answers:
author: Nancy Ramirez
body: I was able to answer my own question. In case anyone else comes across this issue like me, you can share your automation buttons/cards with the rest of your members by clicking on "share with workspace" within the Edit button for that automation button/card. Hit Save and it should appear for everyone else. Screenshot example attached for reference.

![Screen Shot 2023-07-24 at 9.40.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/270786i56BC653E84F09234/image-size/large?v=v2&px=999 "Screen Shot 2023-07-24 at 9.40.43 AM.png")


author: Dreamsuite Mike
body: I couldn't recreate this...

I have seen a similar issue in the past though and the way I corrected that was to copy the command, share with the workspace and delete the original. I am not sure if that trick will work this time.

If you still can't get it to work, I recommend contacting <https://trello.com/contact> as it may be a genuine issue that needs to be fixed

Here is some reference material regarding button sharing

<https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Share-Automation-buttons>