Self hosted windows runner fails
Asked by Gabdelgaziz Sayfutdinov:

I have a self-hosted windows runner and it fails with a HTTP error code 400.

The windows runner itself is behind a proxy server. How can I fix this problem? What configuration am I missing?

Here the error text:

\[2024-04-22 15:12:02,956\] Configuring http proxy, uri: \[<http://gateway.zscloud.net:9480>\]  
\[2024-04-22 15:12:02,973\] Configuring https proxy, uri: \[<http://gateway.zscloud.net:9480>\]  
\[2024-04-22 15:12:04,180\] Runner version: 1.568  
\[2024-04-22 15:12:04,182\] Runner runtime: windows-powershell  
\[2024-04-22 15:12:04,259\] Starting websocket listening to RUNNER_UPDATED events.  
\[2024-04-22 15:12:04,477\] Updating runner status to "ONLINE" and checking for new steps assigned to the runner after 0 seconds and then every 30 seconds.  
\[2024-04-22 15:12:04,758\] Updating runner state to "ONLINE".  
\[2024-04-22 15:12:30,806\] Setting runner state to executing step.  
\[2024-04-22 15:12:30,821\] Executing step. StepId{accountUuid={c3ea5ef7-3368-4c83-b581-ed0be9539439}, repositoryUuid={25134122-4cdb-45ea-ae61-12d63b09088f}, pipelineUuid={cfd9200a-c8aa-47fc-83f9-21133076f5d4}, stepUuid={d6e14e42-1db9-4540-8ec5-8acf8af1245d}}  
\[2024-04-22 15:12:30,821\] Getting step StepId{accountUuid={c3ea5ef7-3368-4c83-b581-ed0be9539439}, repositoryUuid={25134122-4cdb-45ea-ae61-12d63b09088f}, pipelineUuid={cfd9200a-c8aa-47fc-83f9-21133076f5d4}, stepUuid={d6e14e42-1db9-4540-8ec5-8acf8af1245d}}.  
\[2024-04-22 15:12:30,837\] Getting environment variables for step.  
\[2024-04-22 15:12:30,852\] {"traceId":"f45ee45a9caa2bd8","parentId":"f45ee45a9caa2bd8","id":"5ad85407bbf6ccff","name":"step","timestamp":1713791550796641,"duration":44234,"localEndpoint":{"serviceName":"runner","ipv4":"10.5.253.6"}}  
\[2024-04-22 15:12:31,886\] Getting oauth token for step.  
\[2024-04-22 15:12:32,347\] An error occurred whilst getting oauth token.  
com.atlassian.pipelines.stargate.client.core.exceptions.StargateBadRequestException: Response Summary: HttpResponseSummary{httpStatusCode=400,  
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\<h1 style="color:#253858; font:bold 36px Helvetica, Arial; margin-top:50px"\>400\</h1\>  
\<h2 style="color:#253858; font:bold 20px Helvetica, Arial;"\>Bad Request\</h2\>  
\<p style="color:#42526E; font:normal 20px/28px Helvetica, Arial;"\>View our \<a id="statusPageHref" href="<https://status.atlassian.com/>"\>status page\</a\> and subscribe for\<br/\>service updates.\</p\>  
\<p style="color:#B3B3B3; font:normal 12px/18px Helvetica, Arial;"\>Request ID: -\</p\>  
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}  
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)  
Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:  
Error has been observed at the following site(s):  
\*__checkpoint ? 400 from POST <https://api.atlassian.com/ex/bitbucket-pipelines/rest/1.0/accounts/%7Bc3ea5ef7-3368-4c83-b581-ed0be9539439%7D/repositories/%7B25134122-4cdb-45ea-ae61-12d63b09088f%7D/oauth> \[DefaultWebClient\]  
Original Stack Trace:  
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)  
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)  
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)  
at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)  
at com.atlassian.bitbucketci.client.reactive.ResponseExceptionFactory$ConstructorInvoker.invokeConstructor(ResponseExceptionFactory.java:125)  
at io.vavr.CheckedFunction1.lambda$unchecked$43b513dd$1(CheckedFunction1.java:220)  
at reactor.core.publisher.FluxMap$MapSubscriber.onNext(FluxMap.java:106)  
at reactor.core.publisher.FluxMap$MapSubscriber.onNext(FluxMap.java:122)  
at reactor.core.publisher.FluxDefaultIfEmpty$DefaultIfEmptySubscriber.onNext(FluxDefaultIfEmpty.java:101)  
at reactor.core.publisher.FluxMapFuseable$MapFuseableSubscriber.onNext(FluxMapFuseable.java:129)  
at reactor.core.publisher.FluxContextWrite$ContextWriteSubscriber.onNext(FluxContextWrite.java:107)  
at reactor.core.publisher.FluxMapFuseable$MapFuseableConditionalSubscriber.onNext(FluxMapFuseable.java:299)  
at reactor.core.publisher.FluxFilterFuseable$FilterFuseableConditionalSubscriber.onNext(FluxFilterFuseable.java:337)  
at reactor.core.publisher.Operators$MonoSubscriber.complete(Operators.java:1839)  
at reactor.core.publisher.MonoCollect$CollectSubscriber.onComplete(MonoCollect.java:160)  
at reactor.core.publisher.FluxMap$MapSubscriber.onComplete(FluxMap.java:144)  
at org.springframework.cloud.sleuth.instrument.reactor.ScopePassingSpanSubscriber.onComplete(ScopePassingSpanSubscriber.java:103)  
at reactor.core.publisher.FluxPeek$PeekSubscriber.onComplete(FluxPeek.java:260)  
at org.springframework.cloud.sleuth.instrument.reactor.ScopePassingSpanSubscriber.onComplete(ScopePassingSpanSubscriber.java:103)  
at reactor.core.publisher.FluxMap$MapSubscriber.onComplete(FluxMap.java:144)  
at reactor.netty.channel.FluxReceive.onInboundComplete(FluxReceive.java:415)  
at reactor.netty.channel.ChannelOperations.onInboundComplete(ChannelOperations.java:439)  
at reactor.netty.channel.ChannelOperations.terminate(ChannelOperations.java:493)  
at reactor.netty.http.client.HttpClientOperations.onInboundNext(HttpClientOperations.java:768)  
at reactor.netty.channel.ChannelOperationsHandler.channelRead(ChannelOperationsHandler.java:114)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:286)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)  
at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:346)  
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:318)  
at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:251)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.handler.ssl.SslHandler.unwrap(SslHandler.java:1475)  
at io.netty.handler.ssl.SslHandler.decodeNonJdkCompatible(SslHandler.java:1349)  
at io.netty.handler.ssl.SslHandler.decode(SslHandler.java:1389)  
at io.netty.handler.codec.ByteToMessageDecoder.decodeRemovalReentryProtection(ByteToMessageDecoder.java:529)  
at io.netty.handler.codec.ByteToMessageDecoder.callDecode(ByteToMessageDecoder.java:468)  
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:290)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.handler.proxy.ProxyHandler.channelRead(ProxyHandler.java:255)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)  
at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:253)  
at io.netty.handler.proxy.HttpProxyHandler$HttpClientCodecWrapper.channelRead(HttpProxyHandler.java:281)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1410)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:440)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:919)  
at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:166)  
at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:788)  
at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:724)  
at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:650)  
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:562)  
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)  
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)  
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)  
at java.base/java.lang.Thread.run(Thread.java:829)  
\[2024-04-22 15:12:32,353\] An error occurred whilst getting step.  
com.atlassian.pipelines.stargate.client.core.exceptions.StargateBadRequestException: Response Summary: HttpResponseSummary{httpStatusCode=400, httpStatusMessage=Bad Request, bodyAsString=\<!DOCTYPE html\>  
\<html\>  
\<head\>  
\<title\>Bad Request\</title\>  
\<meta name="flags" content="-"\>  
\<meta name="details" content="http1.codec_error"\>  
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\<path fill="#0052CC" d="M124.7,3.2h-4.5l-5.1,14.6h3.9l0.7-2.5c1.8,0.5,3.7,0.5,5.5,0l0.7,2.5h3.9L124.7,3.2z M122.5,12.7 c-0.6,0-1.3-0.1-1.9-0.3l1.9-6.4l1.9,6.4C123.7,12.6,123.1,12.7,122.5,12.7z"/\>  
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\<div style="background:#fff; padding:60px 0; text-align:center;"\>  
\<svg version="1.1" id="Layer_1" xmlns="<http://www.w3.org/2000/svg>" xmlns:xlink="<http://www.w3.org/1999/xlink>" x="0px" y="0px" width="380px" height="246.4px" viewBox="0 0 380 246.4" enable-background="new 0 0 380 246.4" xml:space="preserve"\>  
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\<h1 style="color:#253858; font:bold 36px Helvetica, Arial; margin-top:50px"\>400\</h1\>  
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}  
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)  
Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:  
Error has been observed at the following site(s):  
\*__checkpoint ? 400 from POST <https://api.atlassian.com/ex/bitbucket-pipelines/rest/1.0/accounts/%7Bc3ea5ef7-3368-4c83-b581-ed0be9539439%7D/repositories/%7B25134122-4cdb-45ea-ae61-12d63b09088f%7D/oauth> \[DefaultWebClient\]  
Original Stack Trace:  
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)  
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)  
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)  
at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)  
at com.atlassian.bitbucketci.client.reactive.ResponseExceptionFactory$ConstructorInvoker.invokeConstructor(ResponseExceptionFactory.java:125)  
at io.vavr.CheckedFunction1.lambda$unchecked$43b513dd$1(CheckedFunction1.java:220)  
at reactor.core.publisher.FluxMap$MapSubscriber.onNext(FluxMap.java:106)  
at reactor.core.publisher.FluxMap$MapSubscriber.onNext(FluxMap.java:122)  
at reactor.core.publisher.FluxDefaultIfEmpty$DefaultIfEmptySubscriber.onNext(FluxDefaultIfEmpty.java:101)  
at reactor.core.publisher.FluxMapFuseable$MapFuseableSubscriber.onNext(FluxMapFuseable.java:129)  
at reactor.core.publisher.FluxContextWrite$ContextWriteSubscriber.onNext(FluxContextWrite.java:107)  
at reactor.core.publisher.FluxMapFuseable$MapFuseableConditionalSubscriber.onNext(FluxMapFuseable.java:299)  
at reactor.core.publisher.FluxFilterFuseable$FilterFuseableConditionalSubscriber.onNext(FluxFilterFuseable.java:337)  
at reactor.core.publisher.Operators$MonoSubscriber.complete(Operators.java:1839)  
at reactor.core.publisher.MonoCollect$CollectSubscriber.onComplete(MonoCollect.java:160)  
at reactor.core.publisher.FluxMap$MapSubscriber.onComplete(FluxMap.java:144)  
at org.springframework.cloud.sleuth.instrument.reactor.ScopePassingSpanSubscriber.onComplete(ScopePassingSpanSubscriber.java:103)  
at reactor.core.publisher.FluxPeek$PeekSubscriber.onComplete(FluxPeek.java:260)  
at org.springframework.cloud.sleuth.instrument.reactor.ScopePassingSpanSubscriber.onComplete(ScopePassingSpanSubscriber.java:103)  
at reactor.core.publisher.FluxMap$MapSubscriber.onComplete(FluxMap.java:144)  
at reactor.netty.channel.FluxReceive.onInboundComplete(FluxReceive.java:415)  
at reactor.netty.channel.ChannelOperations.onInboundComplete(ChannelOperations.java:439)  
at reactor.netty.channel.ChannelOperations.terminate(ChannelOperations.java:493)  
at reactor.netty.http.client.HttpClientOperations.onInboundNext(HttpClientOperations.java:768)  
at reactor.netty.channel.ChannelOperationsHandler.channelRead(ChannelOperationsHandler.java:114)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:286)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)  
at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:346)  
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:318)  
at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:251)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.handler.ssl.SslHandler.unwrap(SslHandler.java:1475)  
at io.netty.handler.ssl.SslHandler.decodeNonJdkCompatible(SslHandler.java:1349)  
at io.netty.handler.ssl.SslHandler.decode(SslHandler.java:1389)  
at io.netty.handler.codec.ByteToMessageDecoder.decodeRemovalReentryProtection(ByteToMessageDecoder.java:529)  
at io.netty.handler.codec.ByteToMessageDecoder.callDecode(ByteToMessageDecoder.java:468)  
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:290)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.handler.proxy.ProxyHandler.channelRead(ProxyHandler.java:255)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)  
at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:253)  
at io.netty.handler.proxy.HttpProxyHandler$HttpClientCodecWrapper.channelRead(HttpProxyHandler.java:281)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)  
at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1410)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:440)  
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)  
at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:919)  
at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:166)  
at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:788)  
at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:724)  
at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:650)  
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:562)  
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)  
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)  
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)  
at java.base/java.lang.Thread.run(Thread.java:829)  
\[2024-04-22 15:12:32,363\] Completing step with result Result{status=ERROR, error=Some(Error{key='runner.step.fetch-error', message='Unable to fetch step.', arguments={}})}.  
\[2024-04-22 15:12:32,775\] Setting runner state to not executing step.  
\[2024-04-22 15:12:32,775\] Waiting for next step.  
\[2024-04-22 15:12:32,775\] Finished executing step. StepId{accountUuid={c3ea5ef7-3368-4c83-b581-ed0be9539439}, repositoryUuid={25134122-4cdb-45ea-ae61-12d63b09088f}, pipelineUuid={cfd9200a-c8aa-47fc-83f9-21133076f5d4}, stepUuid={d6e14e42-1db9-4540-8ec5-8acf8af1245d}}  
\[2024-04-22 15:12:34,487\] Updating runner state to "ONLINE".


Answers:
author: Mark C
body: Hi [@Gabdelgaziz Sayfutdinov](/t5/user/viewprofilepage/user-id/5479032),

Thank you for reaching out to the community.

Would you be able to try to re-create your Windows runners and see if the issue still persists?  
You can also refer to this link on [troubleshooting runners](https://confluence.atlassian.com/bbkb/troubleshooting-runners-1167819666.html).

Regards,  
Mark C

comments: author: Gabdelgaziz Sayfutdinov
body: [@Mark C](/t5/user/viewprofilepage/user-id/1210823)   
Thank you for the response.   
I tried creating a new runner and running it again but still the same error.

I looked through the troubleshooting page, but i did not find anything useful on the problem of: **An error occurred whilst getting oauth token.**

Previously, I had a problem with SLL and certificates, but i solved that by adding a certificate to the java truststore. Maybe this information helps somehow ...


author: Mark C
body: Hi [@Gabdelgaziz Sayfutdinov](/t5/user/viewprofilepage/user-id/5479032)  

Thanks for trying that.

Could you please confirm if you have any firewall/network settings that might not allow Bitbucket Cloud and Atlassian IP addresses? - [IP addresses to allowlist in your corporate firewall](https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/)  

Regards,  
Mark C


author: Gabdelgaziz Sayfutdinov
body: Hi [@Mark C](/t5/user/viewprofilepage/user-id/1210823)   
Yes, I added all the IPv4 inbound and outbound addresses. But I still get the same error.

Regards,   
Aziz


author: Mark C
body: Hi [@Gabdelgaziz Sayfutdinov](/t5/user/viewprofilepage/user-id/5479032)  

I checked this on my end and it seems it could be the self-hosted network.  
For the next steps, could you check the following on your end?  

1. Try to use and create a Windows runner on your local machine and let's see if you will get the same error message

2. Ensure you have the latest version of Windows runners

3. Kindly check this with your network team to see if they're   

Let me know how it goes.  

Regards,  
Mark C


author: Gabdelgaziz Sayfutdinov
body: Hi [@Mark C](/t5/user/viewprofilepage/user-id/1210823)   

I did all the steps

1. Unfortunately, i have restricted rights to run scripts on my local machine, thus I cannot start the runner locally.

2. Yes, I used the latest version of the windows runner: 2.5.0 but I still get the same error.

3. I looked the problem over with the IT but the problem could not be identified yet.

How could i proceed?

Regards,   
Aziz


author: Mark C
body: Hi [@Gabdelgaziz Sayfutdinov](/t5/user/viewprofilepage/user-id/5479032)  

Could you try to raise a support request through this link? - <https://support.atlassian.com/contact/#/>  

We may need to investigate this further by checking the exact Pipelines build on our end.  

Regards,  
Mark C


Tags: bitbucket-cloud

cloud

self.hosted

windows