youngmon/atlassian-qna huggingface dataset:
Display sub-tasks on the Timeline
Asked by Jason Chayer:

Has Jira still not allowed sub-tasks to viewed on the Timeline? I have reviewed

[JSWCLOUD-18677](https://jira.atlassian.com/browse/JSWCLOUD-18677) and it has over 1500 votes, which leads me to believe they are not going to implement this.  

If it is now allowed, can someone help me show this.


Answers:
author: Trudy Claspill
body: Hello [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)

With the Standard subscription (indicated by your post tags) it is not possible to display sub-tasks in the basic Timeline. Unfortunately with that plan and native Jira functionality there is no work around.

You could upgrade to the Premium subscription to gain access to Advanced Roadmaps Plans which provided a more extensive Timeline feature with more customization capabilities.

Or you could consider a third party app that provides timeline capabilities.

comments: author: Jason Chayer
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - thank you for your reply. I was afraid this was the case.  

I will need to justify upgrading to premium with more than just wanting to view sub-tasks on a Timeline view.


author: Trudy Claspill
body: You may find that a third party app is less expensive.

This document is a feature comparison across plans:

<https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/>

* Advanced Roadmaps
* Capacity Planning
* Project Archiving
* Admin Insights
* Site Sandbox
* Release Tracks
* and more


author: Ewa Grabowska-Ptak_SolDevelo_
body: Hi!

I would like to recommend you our app [Team Planner - Resource Planning and Capacity Planning](https://marketplace.atlassian.com/apps/1229442/team-planner-resource-planning-and-capacity-planning?hosting=cloud&tab=overview&utm_source=atlassian_community&utm_medium=referral+&utm_campaign=ac_questions). It is perfect for teams to collaborate with each other on achieving their goal.

In Team Planner, you can create a plan with a calendar like view and add tasks to the users.

![tp1.png](https://community.atlassian.com/t5/image/serverpage/image-id/342631i074B305702826830/image-size/large?v=v2&px=999 "tp1.png")

You can display, the summation of the estimates of the tasks added to the plan. So, that it is easier to plan accordingly to your limits and check if your team is on track.

The plan can be edited simultaneously by your whole team. Making it easier to work in team. You can also add the Jira issues from multiple projects to the plan.

I hope it is helpful to you. In case if you have any questions about out app, we will be happy to [meet on a free demo call](https://calendly.com/customer-care-xfk/team-planner-demo).


Tags: cloud

jira-cloud
The number custom field default is not working
Asked by Devarajan Mani:

I have created a number custom field and set the default value as 0. It is reflecting "None" instead of 0. Did anyone overcome this issue and solved?


Answers:
author: John Funk
body: Hi Devarajan,

It will not automatically update the existing issues to set the value to 0. It will only be reflected for new issues created after the update of the default value. You can use the Bulk change function to update issues where the field is empty.


author: Trudy Claspill
body: Hello [@Devarajan Mani](/t5/user/viewprofilepage/user-id/5503373)

Can you show us the field configuration for the default value, please?

Is this in a Team Managed project or a Company Managed project?


Tags: cloud

jira-cloud
Como traduzir o campo "organizations" para outro idioma?
Asked by Henrique Correia:

Prezados

Utilizo a ferramenta Jira como padr?o o idioma Portugues(Brasil). No Projeto de T.I, existe os campos pre-defidos, como por exempo: "organizations, request-type, request participants". Mas n?o s?o traduzidos para Portugues(Brasil), e tambem n?o tem como editar o campo. Existe outro meio para que esses campos, fiquem no idioma em portugues?


Answers:
author: Dan Breyen
body: Hi [@Henrique Correia](/t5/user/viewprofilepage/user-id/5565055) welcome to the community! I believe this is a known issue with Atlassian JSM. Here's a [ticket](https://jira.atlassian.com/browse/JSDCLOUD-4961) I found on their Jira site. I would recommend voting for and watching it for future updates.

Hope that helps.


Tags: cloud

organization

request-type
Altera??o de escopo na Sprint
Asked by Henrique Miranda:

Boa tarde pessoal! Poderiam me informar como eu tiro a altera??o do escopo da Sprint?


Answers:
author: Trudy Claspill
body: Ol? [@Henrique Miranda](/t5/user/viewprofilepage/user-id/5565046)

Bem-vindo ? comunidade Atlassian.

O "escopo de um sprint" ? o conjunto de quest?es que est?o no sprint. Voc? altera esse escopo adicionando problemas ao sprint e removendo problemas do sprint. Isso pode ser feito na tela Backlog do quadro Scrum desse sprint.

Isso responde ? sua pergunta? Caso contr?rio, voc? poderia fornecer mais informa??es sobre o que est? tentando realizar ou o problema que est? tentando resolver?

---

Hello

Welcome to the Atlassian community.

The "scope of a sprint" is the set of issue that are in the sprint. You change that scope by adding issues to the sprint and removing issues from the sprint. That can be done from the Backlog screen of the Scrum board for that sprint.

Does that address your question? If not, could you provide more information about what you are trying to accomplish or the problem you are trying to address?

> Scope change in Sprint
>
> Good afternoon everyone! Could you tell me how I can change the scope of the Sprint?


Tags: cloud

jira-cloud
Deployment information not shown in jira board cards
Asked by Felipe Lopez:

We have gitlab integrated with jira and we see the deployments in each jira issue.

We have multiple boards and we configured that the cards should show the development information.

Problem: only one board shows the latest deployment in the issue cards. The other boards show commits or branches.

How do we configure all boards so that the deployments are shown in the boards?

thank you

same issue different boards configured in the very same way

![Screenshot 2024-08-09 at 20.40.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/341053iCCF29613686CE503/image-dimensions/160x93?v=v2 "Screenshot 2024-08-09 at 20.40.45.png")![Screenshot 2024-08-09 at 20.40.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/341052i8E76444F9FDFA920/image-dimensions/173x109?v=v2 "Screenshot 2024-08-09 at 20.40.37.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Looks like your issue is related to this reported bug : <https://jira.atlassian.com/browse/JSWCLOUD-26200>

comments: author: Felipe Lopez
body: Hello  

thanks for the reply.  
when do you think that bug will be solved?  

best


Tags: cloud

deployment

jira-cloud
How do I introduce 5 levels of hierarchy?
Asked by Charu Jain:

We have initiatives-\>epics-\>tasks-\>subtasks.

We want another level to group initiatives. I saw somewhere that features (that are at task level) can have children that can further have subtasks as children. That would have solved our problem, however, I cannot create non-subtasks children for my features.

Can you help me solve our 5-level problem? Appreciate a quick response as we are blocked on this.


Answers:
author: Trudy Claspill
body: Hello [@Charu Jain](/t5/user/viewprofilepage/user-id/5565035)

Welcome to the Atlassian community.

In a Premium subscription (as you have tagged your post) at a Global level you can define an Issue Type Hierarchy. By default the hierarchy is:

```
Epic (level 1)
|-- standard level issues (level 0) i.e. Story, Task, Bug
    |-- sub-task level issues (level -1)

```

When you create a new issue type by default is is added to level 0. It is possible to create new sub-task type issues at level -1 also. It is not possible to **directly** create a new issue type at level 1.

However, with the Issue Type Hierarchy you can move level 0 issue types above level 1, creating a new higher level issue.

Note that this is a **global** setting. You can't define different hierarchies per project.

This sort of change can be made only by a Jira Product Admin.

The documentation about it is located at

<https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/>

An issue type can have as its children issues only in the level directly below it. An issue type can have as its parent only an issue type from the level directly above it.

Note that you can have multiple issue types at each level. If you want to allow your Feature issue type to have children that can then have Sub-tasks, then the Feature issue type would have to be added to level 1, alongside the default Epic issue type.

comments: author: Charu Jain
body: Thank you! We have requested our admin to add a theme above the initiative.


author: Bhanu
body: Hi [@Charu Jain](/t5/user/viewprofilepage/user-id/5565035)

You can define a new hierarchy in the Hierarchy Configuration in manage apps.

Create a Issue Type, Initiative and map it to the new Hierarchy level on top of epic.   

it should give you the Hierarchy that you need.


Tags: cloud

jira-cloud
Help! Would someone explain to me how to create a configured action from a workflow?
Asked by Danno:

A previous admin created this. I have an Action configured in an issue that is part of the workflow. I've included a screenshot below. I do not understand how this was done and I am confused as to why the same transition isn't available in the normal Status drop-down.

![Jira Action button.png](/t5/image/serverpage/image-id/341036i5AEB2B46F1BA21F5/image-size/large?v=v2&px=999 "Jira Action button.png")


Answers:
author: Trudy Claspill
body: Hello [@Danno](/t5/user/viewprofilepage/user-id/1287831)

That is a self-reflecting (or looping) transition. It is a transition from the specified status (ECO In Review) to the same status (ECO In Review).

These are often used when one wants to limit editing a particular field. The field is removed from the Edit screens and added to a Transition screen. The Transition screen is then added to a self-reflecting transition which has conditions on it to limit who can execute the transition and therefore change the field.

In the workflow diagram they look like this:

![Screenshot 2024-08-09 at 12.04.15?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341054iDDFF29983C0A96F2/image-size/large?v=v2&px=999 "Screenshot 2024-08-09 at 12.04.15?PM.png")

At some point Atlassian decided to remove such transitions from the Status pull-down and put them in the Actions pull-down.


Tags: action

cloud

jira-cloud

workflow
Can I change the name of the built in Issue type Epic - Jira to Feature
Asked by nkmori_rtx_com:

Can I change the name of Epic - Jira out of the box issue Type to Feature


Answers:
author: John Funk
body: Hi [@nkmori_rtx_com](/t5/user/viewprofilepage/user-id/5181601)

Yes, you can change the Epic to Feature.

Go to Settings \> Issues \> Issue Types.

Click the 3 dots to the right of the Epic and select Edit. There you can change the name.


author: Carla Ann Rowland
body: Hi, the foundational issue types out of the box cannot be changed. You can create another issue type to function as an Epic and name it as you like.

IF you are a JIRA Admin-- Go to Administration.

Issues, Issue Types, and click on Add issue Type.

Provide a name and description and for Type-chose Standard Issue Type.

I prefer to create a set of screens specifically for my custom issue type.

comments: author: John Funk
body: [@Carla Ann Rowland](/t5/user/viewprofilepage/user-id/603879) - This is not correct. You CAN change the name of the Epic.


author: Carla Ann Rowland
body: Copy it can be changed but it is not recommended to change global settings


author: John Funk
body: Yes, you can change the name so that the functionality stays at that level. You can change the name of the Epic to Feature and then create a new Issue Type and call it Epic and place it at level 2. This is Atlassian's recommendation.


Tags: data-center

jira-data-center

jira-server

server
Months are displayed as /00/ on the dashboard.
Asked by Kamil Radzik:

Basic Jira field "**Due date** " and our custom field "T**ermin platnosci** " presents month as **/00/** on the dashboard, while when you open the issue both dates are correct. We have ScripRunner plugin installed, but the problem occurs on the default dashboard as well. All date formats in AdvancedApplicationProperties are set as default. Time zone GTM +1. Default language: polish.

![date months bug.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/171561i50B8B835A9010806/image-size/large?v=v2&px=999 "date months bug.jpg")


Answers:
author: Kamil Radzik
body: The problem has been solved, we had wrong date format, but here "secure/admin/ViewApplicationProperties.jspa".
Account session changes depending on url
Asked by Min Je Song:

Hi,

I have two accounts with atlassian and I once logged in with each accounts.

When I am logged in with the first account, it changes the account into second one whenever I go to <https://mysite.atlassian.net/jira/your-work>.

Also, it gives ERROR: IB9B4D if I click the project button from the first page because the second account doesn't have the access to the project.

Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the community!

If you are using the same account on the same browser, there are going to be some problems - Atlassian stuff does not yet have a simple and clear way to use multiple accounts (they're working on it, it has improved, but there is a long way to go yet)

But, the error message you are getting might not be account related. It looks like a generic error code which Atlassian want you to tell them about because there may be a problem with your Cloud system.

comments: author: Min Je Song
body: I think you are right.

I logged in with the first one for jira and the second one for bitbucket in the different time but the same browser.

And each case has the problem.

I guess they separated the atlassian login(higher level) and each product login(lower level) but if user used multiple accounts, they have a problem.

I solved the problem using different browser.

Thank you.


author: Curt Holley
body: Hi [@Min Je Song](/t5/user/viewprofilepage/user-id/4655867)

Welcome to the community!

Does one of these accounts (I suspect the 2nd one) belong to a verified domain?   
What that means is, the company that owns those @wherever email addresses has registered with Atlassian that all such email addresses belong to and will be managed by them.

Is the other one a personal account/email address? or THE SAME email address or........???

comments: author: Min Je Song
body: Two accounts have the same domain name like account1@mysite.com, account2@mysite.com

I logged on only bitbucket with the second account.


author: Curt Holley
body: I agree with [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) (trust me, you can trust Nic), I think you should contact Atlassian.

Some tests you could do first:

* If not logged in with account 2 (the Bitbucket one), can you login with account 1 with no issue?
* What about if logged into Account 2 via a different Browser to account 1?

Questions:

Is this two account scenario common where you work? *as this may have happened before/there might be a known workaround*

Have you discussed with the site Jira admins?


author: Min Je Song
body: no problems to log in. Just account switch happends when I go to different pages.

I solved the problem using different web browser.

Thank you.
Why do all JWM templates look alike?
Asked by Emanuel Pinkwart:

Hello Community,

we are still investigating if Jira Work Management is for us.

So far we have created a couple of test projects with some of the 23 provided templates.

[https://www.atlassian.com/software/jira/templates?category=work-management\&](https://www.atlassian.com/software/jira/templates?category=work-management&)

However, it seems like there is no real difference between those templates. All of them utilize

list, boards, calendars, forms and timelines.

Is it solely a difference in what issue types and statuses are used? Or is there anything else that we are missing?

Thanks and regards,

Emanuel


Answers:
author: Curt Holley
body: No, I think you are right...it is just the different issue types and workflow designs. Which of course, you can add to, modify to further enhance. But same stock standard UI for JWM, which echos how JSW is as well (same stock standard UI, with customisable fields, screens, issue types and workflows.


Tags: cloud
Where is the button that I can work "manually triggered automation" in Work Management?
Asked by ???:

Hello,

I've been using Kanban projects and

just started to develop Work management project.

And I am wondering where is the manually Triggered automation button in work management.

the one in the Kanban board was like this

![image.png](/t5/image/serverpage/image-id/171001iC002A48A1978946E/image-size/large?v=v2&px=999 "image.png")

Thank you and will be waiting for your reply :)


Answers:
author: Walter Buggenhout
body: Hi [@???](/t5/user/viewprofilepage/user-id/4183439) ,

If you're looking at an issue, it will be on the right hand column, there will be a field called "Automation" and then a lightning bolt and "Rule executions". If you click on that, it will allow you to run a manual rule.

![Screenshot 2021-11-26 at 08.27.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/171003iB04903833007902C/image-size/large?v=v2&px=999 "Screenshot 2021-11-26 at 08.27.22.png")

If you have the automation set up to affect multiple issues at once, then just running it on any issue will run the whole automation. For example if you have a manual execution set to edit all issues that are in open status, then running the manual automation from any issue will edit all the issues in open status.

Hope this helps!

comments: author: ???
body: Thank you. It worked for me! :)


Tags: cloud
Story Map EazyBI JQL Problem
Asked by isaias_hernandez1:

Actually we got Jira server installed and for the Storymap the next error

![jira error 4.png](https://community.atlassian.com/t5/image/serverpage/image-id/170963i26B619FF333917E6/image-dimensions/440x127?v=v2 "jira error 4.png")

The steps that we follow to solve this was

1. Check the filter in the specific board and the result is no problem in board, the problem is for all the boards

2. Reindex looking for changes in configuration etcetera, result Reindex is not the solution

3. Restart the server and restart the app, result the problem still there

4. Lookin in the java console we found the next

i @ batch.js?locale=en:244  
/rest/api/latest/search?fields=summary%2Cpriority%2Cstatus%2Cissuetype%2Cproject%2Cepic%2Cassignee%2Ctimetracking%2Ccomponents%2C**customfield_10006** %2Csprint%2C**customfield_13201** %2C**customfield_10004**%2CfixVersions\&jql=BPT%20-%20Sales%20in%20%28CM-1%2CCM-105%2CCM-2%2CCM-3%2CCM-4%2CCM-44%2CCM-60%2CCM-106%29%20AND%20statusCategory%20in%20%28new%2C%20indeterminate%29%20AND%20filter%20%3D%2019547%20AND%20%28statusCategory%20%21%3D%20done%20OR%20%28statusCategory%20%3D%20done%20and%20%28%28cf%5B10004%5D%20in%20%28openSprints%28%29%2C%20futureSprints%28%29%29%29%20AND%20issuetype%20not%20in%20subtaskIssueTypes%28%29%20%20OR%20%28fixVersion%20in%20unreleasedVersions%2813501%29%29%29%29%29%20ORDER%20BY%20cf%5B10005%5D\&maxResults=1000\&startAt=0:1 Failed to load resource: the server responded with a status of 400 ()  
com.kretar.jira.plugin.user-story-map:entrypoint-eausm-server-app.js:84 Object  
DevTools failed to load source map: Could not load content for

looks like an error in the api regarding some custom field, how we can update the search

Thanks in advance


Answers:
author: Fabian Lim
body: Hi [@isaias_hernandez1](/t5/user/viewprofilepage/user-id/4650272)

Where are you running this jql in jira or eazybi?

Regards


Tags: app

story-map
Como crear una regla que envi? un correo de notificaci?n
Asked by Eddy Castro Valverde:

Buenos d?as, actualmente estoy trabajando en un tablero y me est?n solicitando que cuando el campo "end date o fecha de vencimiento" sea igual a la fecha actual envi? un correo al informador y responsable del jira issue indicando que el mismo est? por vencer.

Estuve revisando por las diferentes opciones que posee Jira en las automatizaciones pero no logr? encontrar una opci?n que me funcione.


Answers:
author: Toli An
body: if I understand your question well.  
You can create and save jql filter  
e.g.  
"assignee = currentUser() And duedate = now()"  
and create a subscription to this filter

<https://support.atlassian.com/jira-work-management/docs/save-your-search-as-a-filter/#Savingyoursearchasafilter-Subscribetoafilter>


author: isaias_hernandez1
body: Puedes utilizar una regla de comparacion de campos

saludos


Tags: cloud
No Jira Work roles available
Asked by Andrea Chiericati:

Hi, we activated the following Products:  
- Jira Software  
- Jira Work  
- Jira Service Management

<br />

I created a Project using a template of Jira Work (Project Management, "Gestione Progetti) and when i involve people i see only Jira Service Management roles and this allocate users on Product (Jira Service) more expensive.

<br />

How can i activate roles like Jira Work?

![NOWorkRoles.png](/t5/image/serverpage/image-id/170919i2E6AE868A9C045F2/image-size/large?v=v2&px=999 "NOWorkRoles.png")


Answers:
author: Sandesh Shetty
body: [@Andrea Chiericati](/t5/user/viewprofilepage/user-id/4605236)

Jira Admin need to create roles first then only you can associate users to that role on the project. What you're seeing is default roles. If you want to associate a user to custom roles, then jira admin should create that role first. Please find the document for your reference <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/>

comments: author: Andrea Chiericati
body: Thank you,  
It would be useful if jira create the default groups for each activated module.


Tags: cloud
How do Jira Work Management and Jira Software integrate
Asked by Emanuel Pinkwart:

Hi Community,

I have a question today. I am totally new to Jira Work Management and just evaluating if this is an option for our company. So far we only have Jira Software Cloud active and like it. But we are planning to activate Jira Work Management for our Marketing team.

From what I have read so far, both are different products with different target groups.

The question is: Once I have created tasks/epics in Work Management, will other teams be able to see and interact with them in Jira Software (both of them running on cloud and on the same instance). Can I link and reference tickets between the two products? Will JIra Software automation work even if the issue was created in JWM?

Hoping someone can shed some light.

Thanks in advance,

<br />

Emanuel


Answers:
author: Curt Holley
body: Hi [@Emanuel Pinkwart](/t5/user/viewprofilepage/user-id/4305588)

I'm not completely certain about "FREE" Product Plan, but if you go to create a project, do you see "Work Management" as an option in the Project templates?

If so, you can go ahead and create/experiment.

What I can tell you is:

* JWM projects are Company Managed Projects, like such Jira software projects
  * Except only one workflow is possible across all issue types in the JWM PROJECT
  * That workflow needs to be conditional (as in it can't simply be using a transition from ALL to ALL transition configuration)
* Yes, you can link to and from JSW and JWM projects within your instance
* Yes, automation rules can work on either and even interact with both within a rule

Bottomline...under the hood JWM projects are Company managed JSW projects with a different skin and fewer options.

![WM.png](https://community.atlassian.com/t5/image/serverpage/image-id/170853i032ADA70A98F3AD8/image-size/large?v=v2&px=999 "WM.png")

comments: author: Emanuel Pinkwart
body: Thank you so much Curt!

This is exactly the information I was looking for. I took a quick look into our system and we are able to use work management templates. So we are going to give it a try.

Thanks again


Tags: cloud

integration

jira-software-cloud

new-to-jira