Editing Excel file attachment
Asked by Stephanie Johns-Chin:

I tried the following per documentation

1. Go to ![](https://confluence.atlassian.com/doc/files/704577869/704577870/2/1517274795952/ellipsis.png) \> **Attachments**
2. Choose **Edit in Office** beside the attachment you want edit.  
   Your browser will ask you to confirm that you want to open the file.

There is not Edit in Office Option in the Attachment screen.

When I go to the document and click "EDIT" it tells me to download the Atlassian Companion App. I have doesn't this several times to no success


Answers:
author: Brant Schroeder
body: [@Stephanie Johns-Chin](/t5/user/viewprofilepage/user-id/4412842)

Have you tried a different browser?

Do you have any security applications that could be blocking the application (anti-virus, firewall)?

comments: author: Stephanie Johns-Chin
body: I tried a different browser. There is nothing blocking the application. I even download for the right machine, MAC


author: Stephanie Johns-Chin
body: The instructions on this website do not work for me.


author: Brant Schroeder
body: Are you able to install the companion app?


author: Stephanie Johns-Chin
body: Yes. I did.


author: Stephanie Johns-Chin
body: Still looking for assistance


author: Brant Schroeder
body: [@Stephanie Johns-Chin](/t5/user/viewprofilepage/user-id/4412842) When you click edit does it initiate the companion app? Does it open with the excel document?

You should see the following.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/147429i24355B3692F90B01/image-size/large?v=v2&px=999 "Capture.PNG")![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/147430iBA602FC7321B681F/image-size/large?v=v2&px=999 "Capture2.PNG")


author: Stephanie Johns-Chin
body: I have downloaded the app several times and then I click edit and the document is still not open. I even downloaded the companion app for Mac


author: Brant Schroeder
body: [@Stephanie Johns-Chin](/t5/user/viewprofilepage/user-id/4412842) The issue is that the companion app is not launching. There are a lot of things that could prevent this.

* The app did not install
* You have anti-virus or security apps that are preventing it from launching
* You have browser plugins preventing it from working

I would suggest confirming that it has been installed and is working properly ([https://confluence.atlassian.com/doc/install-atlassian-companion-992678880.html)](https://confluence.atlassian.com/doc/install-atlassian-companion-992678880.html)?) Make sure it is running in the background when you click edit.

Once you confirm your installation I would suggest making sure that you do not have any browser plugins running by disabling them and trying again.

If all of those fail you could see if disabling anti-virus allows the application to run.


author: Stephanie Johns-Chin
body: The link you provided goes to a blank page.


author: Brant Schroeder
body: Here is again <https://confluence.atlassian.com/doc/install-atlassian-companion-992678880.html>


author: Stephanie Johns-Chin
body: Thank you!!!!

I will address with my IT team.

Cheers,

Stephanie


Tags: questions-for-confluence

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