Jira Error 429
Asked by Thomas Casey:

Hi,

I just signed into today for the first time since Friday 5th July 2024.

Upon interacting with JSM, the error 429 appeared straight up.

This is quite unusual because zero activity had been done on my JSM since Friday evening.

Can l have some context as to why this would have occurred straight up?


Answers:
author: Andy Heinzer
body: Hi [@Thomas Casey](/t5/user/viewprofilepage/user-id/5263779)

Sorry to hear about the troubles here. Since your account is not a site-admin or billing/technical contact you cannot create the support case in this instance. I have gone ahead and created one on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-308574> and I have included one of your site-admins on that request.

429 errors are typically happening when the system is being overloaded with requests. But I cannot tell at this point if this is because of something specific to your cloud environment or if there might be some other cause. I've created that support ticket and requested an investigation by our support team to determine what happened here.

Andy


author: Thomas Casey
body: Hi,

The UI per Atlassian Support usually generally leads to this mostly:

1. Ask the Community

Can you please be a little bit more clearer with submitting an Atlassian support ticket, e.g. specific email.

Every attempt leads me to the redirection or a suggestion to just one entry only being *Ask the Community*....


author: Joseph Chung Yin
body: [@Thomas Casey](/t5/user/viewprofilepage/user-id/5263779) =

Welcome to the community. It seems there are processes created using REST APIs calls to interact with your JSM site. You need to contact your site admins to further investigate what kind of back end processes/programs are trying to interact with your JSM site.

Here is a developer reference link on rate limiting - <https://developer.atlassian.com/cloud/jira/platform/rate-limiting/>

If you need further assistance, you should contact Atlassian Support (<https://support.atlassian.com>) for further investigation since they can access the systems logs from the backend.

Hope this helps.

Best, Joseph Chung Yin

comments: author: Thomas Casey
body: Yeah...

Unfortunately in a nutshell, Atlassian provides NO way to contacting someone directly.

This is a simple logic that requires 1:1 communication for troubleshooting, as for the logs CANNOT be made or published publicly.

How do l bypass Atlassian Support in that it does not recommend each time to *Ask the Community*per the attempts in lodging a support ticket?

It's very confusing - mainly because the navigation per your website's ticketing portal interface is NOT linking to a support ticket.


author: Joseph Chung Yin
body: [@Thomas Casey](/t5/user/viewprofilepage/user-id/5263779) -

Members of the Community Leaders group are not managing or operating the Atlassian Support site. It is owned by Atlassian.

You should still contact them for further assistance.

Sorry.

Best, Joseph


author: Thomas Casey
body: Hi,

Thanks.

How do l contact Atlassian Support?

Every JSM technical / bug identification in support ticket creation = leads to Asking the Community?

For my account, l'm not able to create a support ticket anymore.

Is there something that l am missing on?


author: Joseph Chung Yin
body: [@Thomas Casey](/t5/user/viewprofilepage/user-id/5263779) -

I have requested Atlassian Support from your original posted question. Are you the site admin/system admin for your site? If not, then you will need to get your site admin/system admin to contact Atlassian Support on your behalf.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud