youngmon/atlassian-qna huggingface dataset:
Record count in Confluence database?
Asked by Scott Heydorn:

hiya - have created a database structure and imported a set of data from .csv, created filters/views and we will start using the db to track some work that's in progress and get rid of a spreadsheet hopefully - is there a way to have a record count display as filters/views are applied to the full dataset and I am just missing it? Sort of like doing a SUBTOTAL for a range in Excel - this concept, record count changes as search/views applied to dataset;![Screenshot 2024-02-21 at 8.42.07?AM.png](/t5/image/serverpage/image-id/307765i0214C0C9F7A57E6C/image-size/large?v=v2&px=999 "Screenshot 2024-02-21 at 8.42.07?AM.png")

Thanks


Answers:
author: Humashankar VJ
body: Hi - I hope that you are Doing good !!

Yes, there are several different solutions, but you'll need to install Table Filter and Charts add-on:

Using Table Filter macro. Wrap the table with Table Filter macro, add a dropdown filter for the column with processor, filter the table. Then either:  
Hover over the filter icon in the filtration pane.  
Set dynamic descending row numbering.  
Wrap the filter macro with Pivot Table. It will show filtered rows count by default.  
Using Pivot Table macro only. You can wrap the table with this macro, select column with processors in Row Labels select. It will show you count of each processor in the table. The same you can do for other columns. Also you can visualize this results with Chart from Table macro.

Happy to help any further !!

Thank you very much and have a fantastic day!  
Warm regards


Tags: cloud

confluence-cloud

confluence-databases
customize a dashboard
Asked by Bart den Dulk:

we would like a dashboard with an overview of some management information such as

General information

* project name

* project lead

* project type

* project url

Who is involved at each project?

* number of users per project

* departments involved per project

* number of users per department involved at each project

How can we do that? the available gadgets gather information on how the projects are doing. I couldnot find a gadget on management information


Answers:
author: Nicolas Grossi
body: [@Bart den Dulk](/t5/user/viewprofilepage/user-id/4831938) Welcome! I think that the information you need is not available currently, you might contact support.atlassian.com for further information.

Nicolas

comments: author: Bart den Dulk
body: thanks, We will do that


author: Nikola Perisic
body: Hi [@Bart den Dulk](/t5/user/viewprofilepage/user-id/4831938)

There are some things that can be done partially from your question. For seeing all of the projects and their leads, you can use the gadget named Projects. Project type and URL are currently not available for fetching. Depending on how many projects you have, you can create a Workload pie chart that is based on a filter. For this, you would have to create separate filters for each project. This is only partial from what you have request, as not everything is possible.


Tags: cloud

jira-cloud
Display users in User Picker field based on the value selected in Group Picker field in JIRA DC
Asked by Digvijay Singh Gehlot:

Hi Community,

I have created a custom Group Picker field (single group) and a custom User Picker (single user) field in JIRA data-center instance.

My user case is:

* Select a value in custom Group Picker
* And search a user in custom User Picker
* Then the search result (in User Picker field) should only show user(s) who are linked to the selected group value (displaying in Group Picker field).

Please guide on how I can achieve the above case by using scriptrunner, JMWE app or JIRA automations.

Thanks


Answers:
author: Fadoua
body: [@Digvijay Singh Gehlot](/t5/user/viewprofilepage/user-id/5431110)

It can be achieved.

Please follow the steps [here](https://community.atlassian.com/t5/Jira-questions/Custom-field-to-define-users-in-a-group/qaq-p/2230099#:~:text=Go%20to%20Admin%20%2D%3E%20custom%20fields,limit%20the%20user%2Dpicker%20to.) as described by Nick Brough.

Let me know if you have any questions.

Best,

Fadoua


Tags: automation

data-center

group-picker

jira-data-center

jmwe

scriptrunner

user-group

user-picker
Change email
Asked by Mahmoud BARAKAT:

Hello,

I have an account with e-mail address "mahmoud.barak_ext@opmobility.com".

My e-mail address has been changed to mahmoud.barakat_ext@opmobility.com, I can not receive the verification code to change my registered e-mail.

Could you help me please ?

Best Regards.


Answers:
author: Nicolas Grossi
body: [@Mahmoud BARAKAT](/t5/user/viewprofilepage/user-id/5545973) Welcome! I think you might want to contact support.atlassian.com as you have an standard license.

HTH

Nicolas


Tags: cloud

jira-cloud
Automation: Link two Issues after creation
Asked by Patrick:

I have an automation setup, that when I create an issue of a certain type in Project A, it will create an Issue in Project B.   
Now my question is, how can I link A and B in this automation.   

There is a link issue rule, but idk how to use it in this case.  
Thank you

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336063i96C65DAEFA431F23/image-dimensions/210x254?v=v2 "image.png")


Answers:
author: Nicolas Grossi
body: [@Patrick](/t5/user/viewprofilepage/user-id/4658238) You might chack this thread: <https://community.atlassian.com/t5/Jira-Service-Management/How-to-link-multiple-issues-created-in-a-jira-automation-to-each/qaq-p/1822385>

Nicolas


author: Bill Sheboy
body: Hi [@Patrick](/t5/user/viewprofilepage/user-id/4658238)

What is the scope of your rule: single-project, multiple-project, or global?

A single-project scope rule may create (or clone) issues into other projects, but it cannot view or update them. And so a link to a newly created issue will not work.

Try changing the scope to multiple-project. This will need to be done in the global automation area.

Kind regards,  
Bill


Tags: cloud

jira-cloud
First contact resolution (FCR)
Asked by Sampath:

Team

any advise here how to measures this via filter or any gadgets

if an agent is able to resolve the ticket themselves or move to another person


Answers:
author: Aron Gombas _Midori_
body: [@Sampath](/t5/user/viewprofilepage/user-id/3886406) JQL has an operator, intuitively named, called [CHANGED](https://support.atlassian.com/jira-service-management-cloud/docs/jql-operators/#CHANGED). It supports the *Assignee* field.

So you can craft a JQL like this, for example:

```
status = "Done" and assignee CHANGED after "-31d"
```

If you can collect the "FCR" tickets and use another JQL query to collect the "non-FCR" ones, then you can these queries with various gadgets that can display the issue count, display 2D reports, etc.

comments: author: Sampath
body: Hi [@Aron Gombas _Midori_](/t5/user/viewprofilepage/user-id/502447)

Sorry for delay in respose . Thanks for your support

I try project = XXX AND Support Level = "Level 1" AND status = Done AND assignee changed AFTER "31d"

but no display results

pls advise thanks


author: Aron Gombas _Midori_
body: "31d" should be "-31d". (We are searching in the past, not in the future!)


author: Sampath
body: Hi [@Aron Gombas _Midori_](/t5/user/viewprofilepage/user-id/502447)

Thanks for your always quick response

I try it but no result shows

project = XX AND "Support Level" = "Level 1" AND status = Done AND assignee changed AFTER "-31d"

Do you have any FCR dasboard how to measure it not sure on this

Expectation like this Pls suggets First Contact Resolution (FCR):

The percentage of tickets resolved during the initial interaction.

Display: Bar chart comparing FCR rates across team members or time periods. Motivation: Highlights efficiency and reduces customer frustration.


Tags: cloud

jira-server
Fix Version/s child -> parent
Asked by GiorgosTsav:

Hello community.

What is the requirement -\> the value(s) of Fix Versions of Bug type be copied to Fix Versions of Incident type. From child -\> parent.

Thank you.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@GiorgosTsav](/t5/user/viewprofilepage/user-id/4735876) ,

you could try to put in place that requirement through an automation. Please take a look to the following similar thread <https://community.atlassian.com/t5/Jira-questions/Automation-Trying-to-update-fixed-version-from-one-issue-to/qaq-p/2581509>

Hope this helps,

Fabio


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to restrict .bmp, .exe, .bat, jam.dev, etc attachment types while uploading for an issue in JIRA
Asked by Rahul:

How to restrict .bmp, .exe, .bat, jam.dev, etc attachment types while uploading for an issue in JIRA


Answers:
author: Rilwan Ahmed
body: Hi [@Rahul](/t5/user/viewprofilepage/user-id/4478462) ,

In native jira, there is NO option to restrict files based on types. There is already a feature request with Atlassian and it is in "Under consideration" status. You can watch and vote for this ticket: <https://jira.atlassian.com/browse/JRACLOUD-61024>

They have also mentioned the workaround in same ticket. Check if it works for you.

If you have script runner plugin, there is simple scripted validator which can do the task for a extend.   
<https://docs.adaptavist.com/sr4js/latest/features/workflows/validators/validating-attachments-links-in-transitions#blocking-files-by-extension>


author: Maciej Dudziak _Forgappify_
body: Hi [@Rahul](/t5/user/viewprofilepage/user-id/4478462)

It is not possible in Jira out-of-the-box. All you can do is validate the attachment properties during the transition. This can be the create transition or any other transition. It won't stop the user from uploading the attachment; however, it will block the creation of the issue or further transition until the attachment is removed.

You need a Jira expression-based validator provided by any app from the marketplace.

I am from Forgappify, and we developed Jira Expression Validator, which is part of the [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app. The expression you need is as follows:

```
issue.attachments.every(item => !item.filename.match('(bmp|exe|bat|jam.dev)$'))
```

I am leaving a link to the [app's documentation](https://docs.forgappify.com/workflow-building-blocks-for-jira) if you are interested.

I hope it will help.

Cheers


Tags: cloud

jira-cloud
Workflow issue transition between BitBucket Cloud and Jira Cloud doen't work anymore
Asked by Lukas Koschitzki:

Helle,

i have a problem that die workflow between Jira and Bitbucket doen't work since this week.   
In Jira we have a custom workflow definied. When we merge a pull request Bitbucket shows us our correct workflow transition. But after merge the transistion will not perform and the Jira issue is on the old workflow state.

I tried already to disconnect and reconnect the link between Jira and BitBucket.   

Has anyone a clue how to solve this?


Answers:
author: L?gia Zanchet
body: Hello Lukas! We indeed had a problem with BitBucket and Jira connection last week and was fixed on the same day  

Thank you for bringing this to our attention here in community as well


author: Lukas Koschitzki
body: Ok.   
There are no problems anymore today. Maybe Atlassian fixed something in the background.


Tags: bitbucket

cloud

jira-cloud
I am not able to install the jira software , it is showing that jira has problems starting up
Asked by Rohit kumar singh:

jira has a problem starting up![Screenshot (1107).png](/t5/image/serverpage/image-id/336044i56732744669F1495/image-size/large?v=v2&px=999 "Screenshot (1107).png")


Answers:
author: Nicolas Grossi
body: [@Rohit kumar singh](/t5/user/viewprofilepage/user-id/5545912) Welcome! You might need to disable plug ins before upgrading.

Nicolas


Tags: data-center

jira-data-center

jira-software
Epic Swimlanes not reordering as expected
Asked by Chris Smith-Hill:

I've set the Swimlane method = Epics in a Kanban board in my project.

Kanban boards don't have a Backlog view, as I see them.

If I go to a Backlog board in the same project and reorder the epics, that doesn't change the order of epics in my kanban board.

What am I doing wrong?


Answers:
author: Bill Sheboy
body: Hi [@Chris Smith-Hill](/t5/user/viewprofilepage/user-id/5545904) -- Welcome to the Atlassian Community!

Jira's Kanban boards can have a backlog view:

* for company-managed projects, this is based on the mapping of the status values to the board columns
* for team-managed projects, I believe it is always present as being "in the backlog" is independent of the status value

What type of project are you using?

Next, what is the exact filter for your board? Does it exclude any epics?

There was a defect for epic swim lanes not respecting the filter's ORDER BY Rank ASC, and that was fixed in November 2023: <https://jira.atlassian.com/browse/JSWCLOUD-25969>

However, there is an edge case that if your board filter excludes an epic, the Rank order of the stories is used instead.

Kind regards,  
Bill

comments: author: Chris Smith-Hill
body: Hi Bill, I have found the option to add a backlog view to the Kanban boards. However when I do and I activate the Epic panel there, the Epics are not draggable. I'm not 100% but I think it is a team managed project, there are other projects for other teams at my company.   
My board filter is -   
project = SAENT and issuetype = Epic AND labels ="FI_MDP" OR project= SAENT and "Epic Link" in (SAENT-4,SAENT-5,SAENT-6,SAENT-7,SAENT-8,SAENT-298) or project = SAENT and labels = FI_MDP  

I am using this board as a sort of "Initiative View" as I have a series of Epics that relate to an initiative that I want to track in one view. We are not permissioned for the native Initiative functionality.

Thanks for taking a look.


author: Chris Smith-Hill
body: Perhaps I can remove the epic filters in the query and use a label filter on the board to avoid the corner case...


author: Bill Sheboy
body: If that is the board filter, you are using a company-managed project. Team-managed projects do not support configuring the filter manually.

Also...your filter does not have an ORDER BY clause at the end.

The drag-and-drop feature to re-order issues on the board and backlog only works when the board filter ends with **ORDER BY Rank ASC**


author: Chris Smith-Hill
body: Sorted! Thanks


Tags: cloud

jira-cloud
Field is locked
Asked by Lukas Eickhoff:

![image.png](/t5/image/serverpage/image-id/336037i6EC5E710E721CB53/image-size/large?v=v2&px=999 "image.png")

Wir wollen dieses Feld "Rank" verwenden um unsere Tasks zu ranken. Leider ist es gesperrt aber es ist nicht zu erkennen warum? Wir verwenden jira in der Cloud.

I have already found out that it is not possible to unlock the field. But how can I find out why it is locked?


Answers:
author: Seon Shakespeare
body: Hi [@Lukas Eickhoff](/t5/user/viewprofilepage/user-id/4665735),

Yep, the "Rank" field is locked. This is intentional!

Here's why:

* **Automatic Ranking:** Jira uses the "Rank" field to manage the order of issues in your backlog and on boards. It automatically updates this field when you drag and drop issues to reorder them.
* **Preventing Conflicts:** Locking the field prevents manual edits that could conflict with Jira's automatic ranking system. This ensures that the order of your issues always reflects the intended priority and workflow.

Think of it this way: the "Rank" field is like a behind-the-scenes mechanism that Jira uses to keep everything organised. It's not meant for direct user manipulation.

If you want to change the order of your issues, use the drag-and-drop functionality on your backlog or boards.

Hope this helps!


Tags: cloud

jira-cloud
Give permissions to view the workflow
Asked by Ruben Castro:

HI!

I need to give permissions to a custumer so that she can see the workflows of a specific project.

I try to give it permisisions in project settings/ permissions/ view read-only workflow. at this point I give permission for single user, but it dosen?t work.

Can you help me?


Answers:
author: Rilwan Ahmed
body: Hi [@Ruben Castro](/t5/user/viewprofilepage/user-id/5545887) ,

Welcome to the community !!

This permission works only for **agents** on the project. Not the **customers**.

i.e. the user should have access to Jira view. Not only customer portal.

To know about different user types, please go through <https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/>


Tags: cloud

jira-service-management

jira-service-management-cloud
when I add a loom link to the description of my newly created user story, it doesnt appear?
Asked by Sean thomas:

I have a team managed project on Jira and there is an automation enabled within the description

when i hit the 'create' button on my project and add the link to the description, it shows up fine.

but once I have created the user story and go back into it, there is nothing added to the description only the automation which is enabled

the link I added appears in the 'all' section beside comment instead?

any ideas?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sean thomas](/t5/user/viewprofilepage/user-id/5545842) and welcome to the community,

Can you please provide your automation?

comments: author: Sean thomas
body: Hey Alex,

Thank you! its good to be here :)

please see screenshot of the automation i have enabled for my project:

![2024-07-17_09-31-18.png](https://community.atlassian.com/t5/image/serverpage/image-id/336039iFA5F587D990D1C8E/image-size/large?v=v2&px=999 "2024-07-17_09-31-18.png")


author: Alex Koxaras _Relational_
body: [@Sean thomas](/t5/user/viewprofilepage/user-id/5545842) thank you for the rule. I still need to know the info you enter (and how you type it) inside the "Edit issue" block.


Tags: cloud

jira-cloud
Why there is no condition by field with the new editor for Workflow ?
Asked by Aur?lie Pilette:

Hello,

I have an old workflow.

For some transitions, we create a condition based on field.

Example, if the field is true ==\> Status A

if the field is false ==\> Status B

But, when I open the same workflow in new editor ; I have invalid rule.

If there a main to have this conditions based on field with the new editor ?

Or must I create automatic rules ?

Thanks


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549)

Just switch back to the old editor The new editor, in my opinion, is half-baked and provides an awful UX unfortunately.

comments: author: Aur?lie Pilette
body: if the old stays alive, no problem :)


author: Alex Koxaras _Relational_
body: I don't find it reasonable for Atlassian to disable the old one, especially since thousand of solutions depend on conditions and 3rd party apps post functions.


Tags: cloud

editor

jira-cloud

workflow
Can I generate a report from a checklist to track when tasks were completed?
Asked by Kendall:

We are trying to improve our planning for a specific workflow that occurs regularly. We aleady use Trello as a planning piece but would like to pull the data after the job is completed to track the actual completion date against the plan due date.


Answers:
author: Sal
body: Hi [@Kendall](/t5/user/viewprofilepage/user-id/5386987)! You could try using Automation to create a personalized report and see if that could work for you. We have more details about creating email reports with Automation here: <https://support.atlassian.com/trello/docs/creating-reports-with-butler/>.

The other option would be exploring using third-party Power-Ups. You can check out some of our third-party Power-Ups for Analytics and Reporting here: <https://trello.com/power-ups/category/analytics-reporting>.

I hope this information helps!
Activity PowerUp not showing up
Asked by Kerry Harrison:

I use the free Trello version and have been using the Activity PowerUp. This morning when I wanted to time a project I noticed the timer is gone. The logged time has disappeared from all of my previous jobs as well.

Do you know how I can fix this please?


Answers:
author: Isaline Marmontel
body: Hi there, following as I have the same problem since yesterday. The Activity PowerUp still appears as added to my board but is not showing on the cards.  
I lost all my previous logs :(


author: Elena Ibello
body: Seems the problem occurs again. Just now the acitivity power up in my board disappeard (this morning I could access it). It shows as actiavted when I check, but no button in the cards. and worst: all data gone! so, same as described here.  
Anyone else facing the same problem again? Did you find any solution? thx


author: Lewis Edward
body: Same for me, lots of extremely important time activity data lost. Also you can see the developer of the Powerup has a website which is also broken, so the issue might be related to his own SSL security problem on his site: <https://insert.kanbhala.com/page/detailed-activity> This is also him: <https://chkt.one/>  
I've emailed him twice already but to no avail. Maybe you could email him too in case it helps highlight this issue: ck@chkt.one

comments: author: Kerry Harrison
body: I emailed him as well. No reply so far.


author: Lewis Edward
body: [@Kerry Harrison](/t5/user/viewprofilepage/user-id/5386986) me neither, nothing :-( even tried to text him.


author: Myron
body: Not only did I notice this being gone, now whenever I hit the notifications "bell" I can only see the left half. The right side is outside the window. Tried rebooting my pc but no help.

Google Chrome Version 109.0.5414.120 (Official Build) (64-bit)

Win7

comments: author: Myron
body: Disabled [trello+](https://chromewebstore.google.com/detail/trello-+/gaoobnahekojbcoifedobnfjifmeedhl) extension

I now have full view of the notifications pane


author: Orianne Larchev?que
body: The same here ! it's really annoying as clients facturation is based (in part) on this activity tracking ... Hope it will be solve soon.
Invoices
Asked by Koen Wijnands:

I thought I cancelled my trello abbonoment a long time ago but now I get another bill from you guys? I tried to cancel it again. Can you let me know if it was successful ? Because I think it's a bit of a waste to pay for a whole year without using it.


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Koen Wijnands](/t5/user/viewprofilepage/user-id/5386862)  

Welcome to the Atlassian Community.  

Typically, when you log into Trello and then go to your settings, you're able to see what your current plan is.   

However, the best solution for this might be creating a support ticket with Trello. You can do this by visiting <https://trello.com/contact#/>   

Hope this helps,  

Michael