youngmon/atlassian-qna huggingface dataset:
A member is being asked a verification code every time she signs in
Asked by Juan Bau:

Hello everyone,

One of our members is asked a verification code every time she signs in. She likes to sign out to close her session whenever she finishes work. She has been doing this for the last 9 months, but the last month or so, whenever she gets back to the site, she signs with her Google credentials, and the verification process - sending a code, confirmation etc - pops up again. Obviously, it annoys her a bit. Can she/we change any settings to prevent this from happening?

Thanks in advance.

![pic-one.jpeg](/t5/image/serverpage/image-id/135963iAA475679D94BF3A9/image-size/large?v=v2&px=999 "pic-one.jpeg")![pic-two.jpeg](/t5/image/serverpage/image-id/135964i77917BB5792DE689/image-size/large?v=v2&px=999 "pic-two.jpeg")


Answers:
author: Ang?lica Luz
body: Hello Juan,

Thank you for reaching out to Atlassian Community!

The screen she is seeing is expected for Social Logins, and the code shouldn't be asked every time she authenticates (unless the cookies/session are cleared or when using the incognito mode).

The extra step is just to make sure that who is accessing the account has access to the email address. This will happen only the first time for each new device/browser for each user Atlassian detects during login.

If you have any other questions regarding this matter, please let us know.

Kind regards,  
Ang?lica


author: Brant Schroeder
body: [@Juan Bau](/t5/user/viewprofilepage/user-id/3168122)

It sounds like she has two step verification enabled on her account. <https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/>

comments: author: Juan Bau
body: Hi Brant, thanks for your answer, but how could I know my Atlassian password if I use a Google account OAuth to sign in?


author: Brant Schroeder
body: Looking at the screenshot again and translating it she is being requested to verify her account which is different then 2 step, sorry. Is this an account she setup or was it setup by your company?


author: Juan Bau
body: Well, if I understand correctly, it's her personal email account and we have invited her as a member of one project. Are we managing her Atlassian account then?


author: Brant Schroeder
body: Ok it looks like her account is not verifying for some reason. Has she tried a different browser to see if that makes a difference.


author: Juan Bau
body: Yes we did, and we also deleted all cookies or storage related to Atlassian in the browser.


author: Brant Schroeder
body: I have escalated to Atlassian. They will be able to take a look on their end and hopefully see what is happening.


Tags: atl-rvw

cloud

confluence-cloud
Public space and Jira tickets dashboard
Asked by Kaur Joakit:

Hi!

We have a space which has anonymous access enabled, so everyone can access the content of the space. Tried to display Jira tickets on one page using "Jira issue/filter" macro.

While logged in, the tickets dashboard is correctly displayed, but after accessing the page anonymously, the dashboard is not shown:

![jira.PNG](/t5/image/serverpage/image-id/135910iA113DDF8D1C43614/image-size/large?v=v2&px=999 "jira.PNG")

Is this caused because its kind of "security leak" to show these Jira tickets to anonymous users or am I doing something wrong? :)


Answers:
author: Erik Ekengren
body: Hi Kaur!

It seems like it is not the Confluence Space that is the culprit here, you would probably have a look at the permission settings on the Jira Project(s) in order for this to work. The permission Browse Projects should have the setting Anyone on the web. If you have several Jira projects that ends up in your filter on Confluence you may have to change this on all of them.

BR/

Erik

comments: author: Atlassian TalTech
body: Hi!

Thanks for the answer! This did actually help!


Tags: confluence-server

server
Cannot create Confluence Trial in Cloud
Asked by Ovidiu Dragonea:

Hello,

I would like to try Cloud Confluence and if it covers our business needs migrate the server to cloud, but when I try to set it up I am receiving errors.

I am trying to configure Confluence for "sameday.atlassian.net", it says it's not available and when I go to it show the following message:

"Jira has been deactivated  
Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.  
Please contact us immediately if you need assistance."

Can you please help me ?

Thanks,


Answers:
author: Vero Rivas
body: Hi [@Ovidiu Dragonea](/t5/user/viewprofilepage/user-id/4186398)

Contact Atlassian support

<https://support.atlassian.com/>

Cheers


Tags: confluence-server

server
change history - how to show the full content when you compare two versions of a page.
Asked by Tilman:

Confluence Server 7.4.5

Hi,

I am looking for an add-on to compare two versions of a page.

The problem is that the current diff does not show all the page. It only shows the parts that has changed. This leads to confusion on pages with a lot of content.

Is there a way or an add-on to show the full page with the highlighted sections where the text has changed?


Answers:
author: Brant Schroeder
body: [@Tilman](/t5/user/viewprofilepage/user-id/1688217) Have you looked at these marketplace apps? [https://marketplace.atlassian.com/search?hosting=server\&product=confluence\&query=version](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=version)

I would suggest looking at Comala they might have what you are looking for.


Tags: confluence-server

history

server
Where did /trello commands for Slack go? "Not a valid command"
Asked by Dean Harliwich:

Hi all,

I've found trello commands from various sources and been trying them in Slack. However, everything I try gets roughly the same response -

e.g:

\[input\]

/trello add [@John](/t5/user/viewprofilepage/user-id/100042) Finish blog post

\[output\]

\*/trello add [@John](/t5/user/viewprofilepage/user-id/100042) Finish blog post\* is not a valid command. In Slack, all messages that start with the "/" character are interpreted as comman

If you are trying to send a message and not run a command, try preceding the "/" with an empty space.

==

Is this to be expected? Did they change the functionality of the bot or am I missing something? It would be really good to be able to create cards, set dates and assign members from within Slack if possible.

Any info on this would be very much appreciated, as the Trello website information still points to these commands as working, yet I've failed so far to get the rolling.

Thanks in advance community!! Keep up the awesome work :D

Dean


Answers:
author: Teddy
body: Hi Dean,

It sounds like you might not have the Trello app added on your Slack workspace. Do you see Trello in the bottom left corner of your Slack screen, under the Apps section? If that is not there, you will need to add the Trello app first in order for those commands to work.

If you do see that there, would you mind reaching out to our support team directly at support@trello.com so we can help you troubleshoot what might be preventing those commands from working?


Tags: slack
How to set up Google Hangouts on Trello?
Asked by Aditya Bhatia:

I have enabled the Power Up but I cant go further since I keep getting this statement:  
You haven't authorized with any Hangouts Chat teams yet. To get started, add or mention the @Trello in a room you'd like to send alerts to.

This was rather useless:  

Setting up Trello alerts is simple:

1. @ mention the @Trello bot in the room you'd like to add Trello alerts.
2. Follow the steps to authorize Chat with your Trello account.
3. Select the board from the dropdown menu you'd like to enable the Chat Power-Up on.
4. Once enabled, click the button to go to that board and then click the Chat Power-Up button in the top right corner of the board.
5. Select a space or direct message to send alerts to and the actions you'd like to receive alerts for.
6. Feel a new sense of calm as your Trello FOMO fades away.


Answers:
author: Marta Galofre de Alos
body: Hi Aditya,

Sorry to hear you've had trouble enabling the Hangouts Chat Power-Up. Can you please add a screenshot of what you're currently seeing and describe the steps you've followed to connect Trello and Hangouts? Which of the steps above haven't been helpful? Please let us know!

comments: author: shamilton1
body: I did the following and it seemed to fix it up.

1. removed Personal Data from Power-up
2. disabled Power-up
3. remove Bot from room
4. DM the Bot and unlink account

Then I went back and re-did the steps;

1. Make sure I'm signed in with Google on Trello side and the same account on Hangouts Chat side
2. mention the Trello bot from the room, to add itto the room
3. get the message I need to authorise the bot,
4. DM the Bot directly and complete authorisation, but do **not add power-up** yet
5. back to the room, and mention the Trello bot again
6. click ENABLE POWER-UP
7. select board, and then click on Hangouts Chat Alerts link
8. now I get page where I can send alerts back to Hangouts Chat (yay!)


author: Marta Galofre de Alos
body: Glad to hear it's working now! Could you please let me know where you found the steps you specified on your first message so I can make sure those are updated? Again, thanks so much for your feedback and bringing this to our attention.
Costello powerup - cost field won't appear
Asked by Caroline Thomson:

I've enabled Costello as a Power up on Trello, and while the total cost appears in the top right hand side of the screen, the cost field does not appear in the cards. Any ideas how I might fix this? I've tried disabling and starting again.


Answers:
author: Torben_trello
body: The mentioned Power-Up is not developed by Trello. We'd recommend reaching out to the developer of the Power-Up directly for any assistance: <https://github.com/webrender/trello-costello/issues>

You can also email their support via webrender+costello(at)gmail.com


Tags: power-up
Hi All, what's the difference between free and paid trello?
Asked by Siao Lim Chung:

A paid trello can perform what other more functions compare to the basic free trello? And a free trello, for the private mode, does it really confidential only to the members included? Free trello, how many members or boards I can create?

Thank you.


Answers:
author: Alexey Matveev
body: Hello,

You can find info on the difference between free and paid trello here:

<https://trello.com/pricing>
Is there a way to attach a file to a checklist item on a Trello card?
Asked by Dianna Steinbach:

I am finding that, often, when I am creating a checklist in a Trello card that I would like to attach a document or link that could help in handling that task. But so far, I don't think I can do that. I can only turn the task into a card, but then it isn't a subset of the step I made the original card for.

TIA for tips or advice.


Answers:
author: catherine_weitzenkorn
body: GitKraken has this feature. Not cool that Trello does not in 2021


author: Jan Mense
body: Hey, we are creating Cards to track bugs and it wozld be really nice if we could add an image to a checklist item .. does anyboy know a power up or easy workaround?

thanks, Jan

comments: author: Kelly Fore Dixon
body: Hi Jan,

Did you receive an answer to your question? I would also like to add a photo to a checklist (not in the upper portion of the list). Thanks for any info!


author: Kelly Fore Dixon
body: I don't think it's possible.


author: Stef
body: Hi [@Dianna Steinbach](/t5/user/viewprofilepage/user-id/1551946) ?

Just to follow-up on and add more detail to [@wang_wzx](/t5/user/viewprofilepage/user-id/1481952)'s answer, you can use Markdown to link your checklist items to web pages. The format would look something like this:

```
[My dog Sally](URL of the page)
```

For documents, I'd upload the file to something like Dropbox or Google Drive, and then use the same syntax above while inserting the direct link to the file within the parentheses.

You can give it a try and let us know if it works for you. :)

comments: author: Dianna Steinbach
body: Thanks. Will try and let you know.


author: Della Devia
body: it works, thank you!


author: wang_wzx
body: First of all , you can attach a document or link, then creat a checklist , and add an \`Markdown\` format item linking to the attachment you've uploaded .
Images/attachments not loading
Asked by Adriana Withers:

Hey all,

We use Trello as an art and design board for our company and it's usually awesome but... this week, it's decided not to load images or files attached to our cards.

Anyone else have that issue?

You can tell the files are there, but they won't view or download.

Thanks!

Adriana


Answers:
author: Matthew N
body: Hey Adriana

Are you in Canada using Bell as your Internet Service Provider?

comments: author: Adriana Withers
body: Hi Matthew - yes, I am!


author: Matthew N
body: Ding! I have great ESP!

KIdding- this is actually an issue with the ISP. It does seem to be happening with Canadian users who are using Bell as their ISP. Apparently, they're aware of it and are working on fixing it. It might be worth a call to them to check up, but I'm not sure \*exactly\* what the issue is. But what I \*think\* it is, is that the ISP is somehow blocking images from AWS (Amazon Web Services) which is where the images for Trello are housed.

If you find out what the exact issue is and if they have an ETA for that, I would be grateful if you could let me know!


author: Adriana Withers
body: Amazing, thanks!

On it!  
Adriana
I accidentally logged into the wrong box.com account in Trello. How do I log out?
Asked by Jim Perry:

I've tried following the process [here](https://help.trello.com/article/1057-using-the-box-power-up), but can't get the "Clear Power-Up Data" dialog. Every time I try to show the Power-ups menu I get a pop up to select power-ups, and the only thing I can do with the Box power-up dialog is to enable or disable it (which does not log me out of Box.)


Answers:
author: Jim Perry
body: Figured it out. I had a colleague add a file to a card from her corporate Box account. When I tried to access the file it brought me to a box page where I could log out from my personal account and re-login.


author: Matthew N
body: Hey Jim

Try going to your Box account outside of Trello and log out. The refresh your Trello board and your Box should be logged out to allow you to login again.
Email notifications when cards get moved to specific lists?
Asked by Bryan Jones:

I would like to get an email notification when any card on a board I am a member of get moved to specific list; namely, "Done." There is a way to do this?


Answers:
author: Matthew N
body: Hey Bryan

If you [Watch the list](https://help.trello.com/article/793-receiving-trello-notifications), you'll get a notification when a card is moved into the list you're watching. Then if you have your email settings set to Immediate at [www.trello.com/my/account](http://www.trello.com/my/account), you'll get an email notification about it.
New cards per month in Trello?
Asked by Johan ?berg:

Hello  
I am looking for a way to see statistics in Trello of how man cards that are added to a specific list or board Every month. Any ideas?  
Thanks in advance  

Johan


Answers:
author: Torben_trello
body: While we don't offer reporting within Trello, we're aware of a few third-party apps that will add reporting capabilities to Trello. While we're not able to endorse any third-party apps (since we don't work with them directly), you can check them out here:

* [Ganttify](https://www.gantt-chart.com/)
* [Reports for Trello](http://reportsfortrello.com/)
* [Plus for Trello](http://www.plusfortrello.com/p/about.html)
* [Corrello](http://getcorrello.com/)
* [Screenful](http://screenful.com/screenful-for-trello/)
* [Agile Tools by Corrello](https://info.trello.com/power-ups/agile-tools)
Search excluded in archived.
Asked by Jack S.:

What to do so that archived elements will not be searched?

That they would not be shown in the results.

Is there currently such functionality?


Answers:
author: Marta Galofre de Alos
body: Hi Jacek!

The search results will show all cards you have access to that match your query, including archived cards. You can change that by including "is:open" in your search, or including "-is:archived". You can also create saved replies and add that to you queries. Here's more information on [Saved Search](http://help.trello.com/article/827-saved-search).

Hope that helps!


Tags: search
Contact Request
Asked by Gina Tuozzo:

I have tried to submit requests via the Trello Contact Us site to no avail. I work in the technology department of a very large public school system and we are interested in Trello, but I cannot seem to actually get in contact with anyone. Assistance is appreciated.


Answers:
author: Sloan
body: Hi [@Gina Tuozzo](/t5/user/viewprofilepage/user-id/1548094)

Try the contact form on <https://support.atlassian.com/contact/>.

Cheers  
Niklas

comments: author: Sloan
body: Alternatively on <https://trello.com/contact>


author: Gina Tuozzo
body: I've tried this. It keeps looping and never actually submitting the request. It makes suggestions to which I select no (question not answered by suggestions). Then it asks if I would give feedback (makes no difference if I do or don't, I've tried all options) and I click submit, but it does nothing- loops back to the initial screen with my request entries (with the submit button that begins the loop again).

I used the prior link to atlassian, thanks! Let's hope that works.
Proper notifications/alerts in Trello
Asked by Silver Ringvee:

Hello all

Is it possible to get proper notifications in Trello, something like with a calendar app which lets me know 30 prior to the event? Or like with Wunderlist where I can set the exact time when I want to get notified.  

With the current notifications (an email some before the actual event) I have missed too many important actions.


Answers:
author: Torben_trello
body: Right now, our due date notifications come only 24 hours before a card is due. You will receive them via email, desktop or push notification. Information about the notifications available are here: <http://help.trello.com/article/793-receiving-trello-notifications>  
You may want to consider integrating your Trello with calendars like Google Calendar, and then using their mobile apps to set push notification intervals (since the calendar apps offer more customization for that than Trello itself does) More info is here: [Using Trello with Google Calendar](http://help.trello.com/article/829-using-trello-with-google-calendar)  

comments: author: Silver Ringvee
body: Far from the perfect solution but thanks. Hopefully this will be updated soon.


Tags: notification
Help needed deleting a copied comment
Asked by Gerry Roston:

I facilitate a Lean Startup boot camp for college students and recent grads. For each team, we create a Trello board which they use for 'recording' their customer discovery discussions and for receiving feedback from their coaches and the facilitators.

What I have done is to create a template board which contains a small number of lists and cards. One of the cards on one of the lists is an example of how a completed card should look once they have entered their data. The card has information in the title, description, two check lists, and the comments.

When I copy the board, the comment on the example card is not copied - this is expected. What I do is copy the contents of the one comment and create a new comment on the example card of the copied board. But, here is the problem...

The students are told to copy the template card, but invariably, some copy the example card. Once they do this, however, the comment cannot be deleted - either by me (who has admin rights to their board and who originally created the comment) or by the person who copied the example card. As far as we can tell, that comment simply cannot be deleted by anyone!

Are we missing something? It seems odd that a comment cannot be deleted - please help. Thx.


Answers:
author: marc -Collabello--Phase Locked-
body: The comments are saved in the Activity log of the copied card and can't be edited/deleted anymore on the copy.

You could make a copy of the already copied card without comments by unchecking the comment box in the copy dialog. That is a (relatively) simple solution to your problem.


Tags: comment
Tem como vincular tarefas do trello com lembretes do IOS?
Asked by Bianca Pajak:

Ol? gostaria que os meus cart?es do TRELLO com prazo de entrega

despertassem em meu celular, existe como fazer isso?


Answers:
author: Kaio_Cust?dio_Sousa
body: Tamb?m gostaria, mas n?o consigo encontrar nada que fa?a isso
Printing list of archived cards?
Asked by Carol Settles:

Is there a way to print a listing of archived cards? If so would this listing show the date the card was archived? Thanks.


Answers:
author: Mike
body: Hi Carol,

Great question---there isn't an easy way to do that. Archived cards are included in the CSV export (<https://help.trello.com/article/747-exporting-data-from-trello-1>), but that's only available for Business Class subscribers.

You could get a listing of archived cards via Trello's API, though that would be a much more manual process, but that's the only way to surface that data right now, unfortunately.
Can one stop Trello from replacing spaces with underscores in downloaded file names?
Asked by Joseph Messenger:

When an attachment is downloaded from Trello, a PDF for example, spaces are replaced with underscores in the file name. For example, "HAAS 9A7601 REV 3" becomes HAAS_9A7601_REV_3." This obviously causes a file management and linking issue. We can't have the system renaming anything upon download.


Answers:
author: Teddy
body: Hi Joseph,

We currently remove those spaces to sanitize the file names to ensure that they will work as expected in all cases. I'll definitely let our team know that this is something you'd be interested in seeing though!

In the meantime, we'd suggest using a third-party file hosting service, such as DropBox, that does not remove those spaces.
How to allow people view and copy cards without allowing them to edit cards?
Asked by yao zhao:

I want to build a board as a template libraries, so people can view and copy cards from here, but cannot edit cards by accidents.

I try to set the board as team visible, so the team member can see its cards but can not edit cards. However, I found them cannot copy these cards.


Answers:
author: Mike
body: Hi Yao,

Unfortunately, that's right, if a person is prevented from editing the board, they're also prevented from copying cards on the board, so what you're looking for isn't quite possible. The content of the cards, such as description text would be copyable, but not the full cards themselves. I'll make sure the team knows that's something you'd like to see!

comments: author: yao zhao
body: Thanks, looking forward to this feature\~
Update slack channels list
Asked by Fran Galarraga:

Hello!

Do yo know how can I get an updated channels list when linking the Slack Power-Up from a board to a specific Slack channel? I can only see the channel list available when Trello-Slack integration was setup.

Thanks!


Answers:
author: Garrett
body: Hi Fran,

Thanks for writing to us!

I'm not sure what you need exactly. Could you please send a screenshot at <https://trello.com/contact>so we can take a look at it?

Thank you!

Garrett
Integration Jira X Trello
Asked by Priyanka Khare:

Ho do i integrate jira cloud with trello?? I have done it in confluence but now i want to try for jira cloud??? when i am trying to download the plugin it is giving me the error. Please see the screenshot of the issue that i am facing. Please reply as soon as possible


Answers:
author: Mike
body: Hi Priyanka,

No plugin is necessary when you're connecting to Jira Cloud, you only need to enable the Jira Power-Up on your Trello board: <https://help.trello.com/article/1081-using-the-jira-power-up>

Once it's enabled, you can connect your Jira URL and authenticate.