youngmon/atlassian-qna huggingface dataset:
Idea Template language is English instead of German
Asked by Josh:

Hi all,

When signing up for Jira I initially set everything to English, however given that I am collaborating with other Germans, I ultimately decided to change the settings everywhere to German.

Now in my Jira Product Discovery Project when creating a new idea, I used to see the four default templates in German but for some reason they are now being shown in English despite everything else working perfectly well in German.

Does anybody know how I can change the language of those templates to German or do I need to recreate them myself?

One thing to note: In the project selection my test project is correctly called "Ideenfindungsprojekt" in German. However, as you can see on the top left, once opened, it is now described as "Discovery Project".

![Screenshot 2024-09-12 at 23.04.51.png](/t5/image/serverpage/image-id/347227i0B50FECD5D91933C/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 23.04.51.png")


Answers:
author: Tanguy Crusson
body: Hi [@Josh](/t5/user/viewprofilepage/user-id/5591327) - we haven't added translations for the templates yet. Something on the todo list!


Tags: deutsch

german
Jira Product Discovery WORKFLOW update button greyed out
Asked by Simon Rimbert:

Hello everyone,

Does anybody know why the idea workflow "Update workflow" is greyed out for me and my other ADMINISTRATOR \& CREATOR colleagues?

Thanks a million

Simon

![Screenshot 2024-09-12 at 16.36.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/347111i3F20FDCCAE34F4C2/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 16.36.10.png")


Answers:
author: Simon Rimbert
body: Figured this out on my own. I can modify the things, and the Update button becomes clickable after I've made a change. So the default setting of the window is editing mode, in a way.

I don't reckon that's intuitive haha.

Cheers


Tags: status

workflow
Show full content of labels in a view
Asked by Rebecca Graf:

Hey all,

I am currently using a workaround as long as there is no parent - child relation available in JPD.

I create a custom field to reflect a target (Key Result) and label the contributing ideas accordingly.

But, when setting up the corresponding view, the field, which is used as column header, is cut.

Any chance to change the configuration of a view to showing the full content of labels etc.?

Best

Rebecca


Answers:
author: Tanguy Crusson
body: Hi Rebecca, I assume you mean for the board view, for each board column? That is not possible currently. Could you please send a screenshot to tcrusson@atlassian.com so we can see how bad this is for you? Thanks!


Tags: fields

view
Show comments in views
Asked by Rebecca Graf:

Hey all,

is there a way to display the content of the lastest comment in a view? When adding comment as field to a view, only the number of comments is shown, but not the content.

I would prefer to not create a new customer field comment, as I'd like to keep the full history of comments in the ticket itself (and don't want to overwrite it again and again using a custom field for latest updates).

Any ideas?

Best regards

Rebecca


Answers:
author: Tanguy Crusson
body: Hi Rebecca, that is not possible currently - the comment field just shows the number of comments (and if there are new ones you haven't seen yet).

What do you put in comments? Status updates?

comments: author: Rebecca Graf
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) yes, we wanted to use it for status updates. Today, we are doing this with a dedicated field but that means, that we always have to overwrite the last entry. We'd prefer to keep the history of those status updates available in the ticket (without switching to the history).


author: Tanguy Crusson
body: OK I see, thank you.

I can't really see another option than the dedicated field today. There are a few things we're exploring for later, but it's too early to share.


author: Rebecca Graf
body: I will stay tuned ;-) Thanks for your fast response anyways.


Tags: comments

field

list-view
Attachment number error limit
Asked by mm_ambrogi:

Hello,

in a specific board users are experiencing a weird error: they seem to be not able to load more than 1 attachment at time.

on yesterday the limit seemed to be 6... today things got worse and lowered to just 1 upload at time...

they are "service desk team" members. maybe it is related to that?


Answers:
author: Tanguy Crusson
body: Hi [@mm_ambrogi](/t5/user/viewprofilepage/user-id/4788194) , would you mind doing a screen recording (e.g. Loom) and sending it to tcrusson@atlassian.com? So I can see what's going on.
Is it possible to auto update Jira PD status when Jira software status reaches a certain point?
Asked by Claire Holmes:

Looking to link the workflow status between Jira PD ideas and Jira software status, either for individual stories or EPICs. So that when a story in Jira Software has the status "In testing" for example, the same is reflected in Jira PD


Answers:
author: Mart Postma
body: Hi Claire,  

I believe that this is what you are looking for:  
![status mapping Jira to JPD.png](https://community.atlassian.com/t5/image/serverpage/image-id/346793i18A4E940CD36ED98/image-size/large?v=v2&px=999 "status mapping Jira to JPD.png")  

Not sure if this is still the easiest way to do so, but it's been working great for us.

Please note that we have copied this automation rule for all status mappings that we want from Jira to JPD. I guess you could also create a single automation rule which triggers on a status transition and then branches through different IF-statements based on the mapping you configure.

Hope it's of help to you!

comments: author: Adrian_Lester
body: Adding a comment at the end of an automation is a really nice touch, I'd never thought of that. Thanks for sharing this!


author: Tanguy Crusson
body: [@Claire Holmes](/t5/user/viewprofilepage/user-id/5458943) from the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378), I think this should be relevant:

**How do I automatically change an idea when its delivery issues are done?**

You can use Project Automation to automatically change an idea (e.g., change a field value, transition to a status) when its delivery epics/issues are done.

[Demo: project automation in Jira Product Discovery](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-demo-Automation-for-Delivery/ba-p/2057152)


author: Claire Holmes
body: Thanks I will try this out!
Delivery Tickets in API Response
Asked by Levi Palmer:

I'm trying to analyze the size of our JPD ideas in terms of story points broken down by team using the API. When I call the API for a JPD Idea, the fields for Delivery Status and Delivery progress come back as null or not at all. This makes it impossible to link out to our delivery tickets in subsequent.

Is there not a way to pull back the delivery tickets using the API? Or is there another way to do this? When I download a CSV of a JPD view that includes the delivery fields, the csv only includes a count of the tickets by status, but not the keys/ids of the related tickets.


Answers:
author: Tanguy Crusson
body: Hi Levi, to get the list of delivery tickets, you need to get the list of linked issues (that's how it's stored). They are linked using a specific issue link type.

comments: author: Levi Palmer
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) that works! After playing with the API results, I was able to pull them by looking for linked issues with the link type "Polaris issue link." Not sure what that means exactly, but it seems to be the unique link type for JPD \<\> Jira Delivery tickets, since I wanted to make sure I only use delivery tickets in my code and not pull in other kinds of linked tickets.


author: Tanguy Crusson
body: Awesome. Yes that's the name of the link type (very obscure - back from when JPD was called "Polaris" - we need to clean that up at some point)


Tags: api
Help! I accidentally deleted the Categories - how do I get them back? **Update Resolved**
Asked by Wendy Grapentine:

Help! I accidentally deleted my Categories field - how do I get them back?


Answers:
author: Tanguy Crusson
body: Hi [@Wendy Grapentine](/t5/user/viewprofilepage/user-id/5294147) , unfortunately you can't get it back (that's why we show that big scary warning asking you to type the field name before confirming). You'll have to re-create it...

If you look in the "history" tab for each idea, you can find which value it had for that field.

comments: author: Wendy Grapentine
body: Thank you


author: Dirk Lachowski
body: Isn't that just a single select tag field?
Is there a way to display Jira Product Discovery in Confluence? **Update - Resolved**
Asked by Wendy Grapentine:

Hello,  

I am using Jira Product Discovery to organize and display where each of my customer's are at with the implementation of a new feature/product.   

Each customer is an Jira Product Discovery Issue.  
Columns are: Initial Call, SOW sent, SOW received, Amendment sent, Amendment received, Environments Set Up, Feature Implementation, Testing, Deployment, Maintenance.   
Then I have Categories set up as Phases: Request Phase, Initial Call Phase, SOW and Amendment Phase, Environment Phase, Implementation Phase, Testing Phase etc. (I know it is redundant to the columns, I am just trying to organize a bit differently for easy visuals)  

<br />

I am using Jira Product Discovery because it has the ability to move around rows easily to show priority etc.   

We have set up a Confluence Space just for this project as a "one stop" place for all information on this project. I would like to display the Jira Product Discovery page inside of a Confluence Page so that everyone will be able to see where everything is at quickly.   

Is this possible? How would I go about doing that?


Answers:
author: Nick H
body: Hi [@Wendy Grapentine](/t5/user/viewprofilepage/user-id/5294147) ,

JPD and Confluence don't necessarily have a prebuilt integration, but we see some customers pasting a view's link into a Confluence page to populate a preview!

For more on this in general: [Improvements to Atlassian links](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Improvements-to-Atlassian-links/ba-p/2598564)

Changes cannot be made in Confluence to reflect back in JPD, but any changes completed to the view within JPD should reflect in Confluence:

![confl1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346417i2A40EAA2A768105B/image-size/large?v=v2&px=999 "confl1.jpg")![confl2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346416i07E2073B44808479/image-size/large?v=v2&px=999 "confl2.jpg")


author: Amanda Barber
body: If you drop the link for your view into Confluence, the view will be displayed. I recorded a quick Loom to show it here: <https://www.loom.com/share/6abad4973a5a4a32a56c3cb2e252c16e>

comments: author: Wendy Grapentine
body: Thank you


Tags: confluence

jira-product-discovery
Is "About this view" supposed to update?
Asked by Seth Mason:

When looking at a View, under the name of the View, there is a link "About this View". If you edit it via a popout box, is the text "About this view" supposed to update to reflect what you put in the box? Would be nice if you could put something here that describes what is here without requiring a click.


Answers:
author: Walter Buggenhout
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/5404484),

No. The *about this view* is a link to the dialog that pops up on the right hand side explaining what it is about.

You have probably noticed that you can put quite an extensive description / manual in that box, as a view can contain a lot of information that you might want to explain to your users. As it can become quite elaborate, plenty of space has been provided rather than having a short popup or something.

The *about this view* text is about the only thing that is not customisable.

Hope this helps!
Error creating a new project using "Product Discovery" Template
Asked by Andrew Klein:

When creating a new project using the Product discovery template, I get the non-descript error: "We had some technical trouble". How can I figure out the issue without more information?


Answers:
author: John Funk
body: Hi Andrew - Welcome to the Atlassian Community!

You do have a license for the Jira Project Discovery product - correct?


Tags: cloud

jira

jira-cloud
Global Fields in Calculations
Asked by Omar Bennani:

Hi! I'm noticing when I tried to use a global field that I added weights to in a write your own calculation I got a validation:

Field "" is not supported yet

anyone else figured out any work arounds? Our when will this get built/fixed?

Thanks!


Answers:
author: Hermance NDounga
body: Hello Omar,

Thank you for raising this bug, we are investaging it.

Cheers,

Hermance


author: Amina Bouabdallah
body: hi! any chance you might share a screenshot to the problem you faced? is it still happening?
Support for 'Select List (cascading)' and 'Fix Versions' in Jira Product Discover
Asked by Mark Sadegursky:

Are there plans to support 'Select List (cascading)' custom field types as Global Fields?

Are there plans to include 'releases' so that the Fix Versions field can be included on the JPD issues?


Answers:
author: Tanguy Crusson
body: Hi Mark, we don't currently have those on the roadmap. What are you trying to do?

comments: author: Mark Sadegursky
body: We have global fields that we would like to add to JPD that track certain values that would be tied to the delivery tickets, being able to leverage those custom fields that have been built is critical to the success of using JPD. This also goes into roadmap reporting and being able to create the necessary pages automatically for presentations using the board views.
Dependency tracking - Any advice on how best to manage in JPD
Asked by Mark Colonnese:

Does anyone have any advice as to how best, record, report and track dependencies in JPD. Thanks in advance for any advice.


Answers:
author: Amina Bouabdallah
body: Hi Mark! when you say "dependency" do you mean dependency on teams (team X needs work from team y), or dependency on idea (for Idea X to ship, we first need to ship Idea A).

For the latter you can leverage issue links. From an idea's issue view, you can link to another idea in the project. Then once on an idea, you can read what dependent ideas a given idea has. You have multiple issue link types, to denote how 2 ideas are linked.

Hope this helps!

Amina
Can't find the Inserter / Extender Duplicates Filter option
Asked by ?krlantov? Nikola:

Hello,

I have the same problem that Amit describes here: [Solved: Can't find the Inserter / Extender Duplicates Filt... (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Can-t-find-the-Inserter-Extender-Duplicates-Filter-option/qaq-p/2069750)

I am trying to set up a structure in cloud Jira where I only use these rules:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345751i4120ECD973762340/image-size/large?v=v2&px=999 "image.png")

But I get some tasks duplicated. I see them both under the epic and on their own:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345752i94A5A947021DF86F/image-size/large?v=v2&px=999 "image.png")

Kathryn replied to Amit's post that we can write to support@almworks.com and that maybe there is a JQL workaround, but this email is no longer working, so I am trying to ask for help here. Could you help me with JQL, please?   

Thank you in advance.

Nikola


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@?krlantov? Nikola](/t5/user/viewprofilepage/user-id/5585020)   

The goal with the JQL approach is to exclude issues from the top level of the structure, that will later be duplicated by an Extend generator. So you can try to add to your current JQL query of the Insert generator a condition like this: ... *AND parent is empty*   
This way the inserter will not add issues of Epics even if they match other conditions; but these issues will be added by the extender if their parent Epic is present in the structure.  

I hope this helps. If you need further assistance or if you have other questions about Structure - please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051). The email address you mentioned indeed no longer in use, so please use the link.  

Best regards,  
Stepan  
Tempo (the Structure app vendor)

comments: author: ?krlantov? Nikola
body: Hello [@Stepan Kholodov _Tempo_](/t5/user/viewprofilepage/user-id/5205346) ,

thank you very much, that makes perfect sense, but unfortunately this condition does not work for me, because in my case the parent is never empty. Epic is linked to an initiative owned by someone else and I don't need to see it in my structure. So I can't use *"and parent is empty"*.

Is there another way to not display duplicates using JQL? I really appreciate your help.

Best regards

Nikola
Group by more than one field
Asked by Rebecca Graf:

We use JPD to create a roadmap on initiative level across teams by using a timeline view grouped by "team". Usually, more than one team needs to contribute to an initiative so the initiative shows up in all matching swimlanes (=teams).

We'd now like to differentiate between "driving team" (=mainly responsible for making it happen) and "supporting team" (=required for getting it done, but rather with side tasks). The idea is to have your most important topics on top of your swimlane, following by those you need to support.

Is there any way to create swimlanes based on two fields? We definitely want to keep one timeline view across all teams and not switch between different views.

Any idea on how to solve that?

Best, Rebecca


Answers:
author: Amina Bouabdallah
body: hey there! we don't have the ability to group by X then Y yet. I can add this request to our insights for future prioritization!


Tags: field

group

swimlane

timeline
Is it possible to "prepend" the Entity name (and perhaps a colon delimiter) to the message text?
Asked by Bob Dobson:

Is it possible in Opsgenie to to "prepend" the Entity name (and perhaps a colon delimiter) to the message text? That is, without having to modify the vehicle(s) we are using to convey the alert to Opsgenie? We find the lack of the Entity in the default alert view to be at best ambiguous and at worst confusing. Granted, you can always open the alert to get this information, but ir would be tremndously helpful to not have to do this. Thanks.


Answers:
author: Jennifer Leitch
body: I'm not sure if this would work for you, but for us, we use various alert emails to OpsGenie to send the alert. For the integration, I edit the Alert Rule to prepend the system name, and then have then have the dynamic properties subject. This tells us what system it is (very helpful for the middle of the night alerts!)  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/344062iAF3431992A774B49/image-size/large?v=v2&px=999 "image.png")

comments: author: Bob Dobson
body: I ended up finding something almost identical under the integration we had set up. Thanks! Great minds really do think along the same lines.


Tags: cloud

opsgenie-cloud
Parsing ResultsJSON within SumoLogic payloads
Asked by Cameron McAuley:

The SumoLogic integration allows you to add the \`ResultsJson\` from a given Sumologic payload. This can be added to the description of your alert as follows {{ ResultsJson }}

However, it can look quite messy. The format of this ResultsJson is a full JSON array that can contain multiple JSON objects within it (each JSON object will have the same fields).

For example, what if I wanted to extract \`env\` out of this ResultsJson:

\[{"Timeslice":1724426340000,"avg":12.2584685,"env":"stage-env"},{"Timeslice":1234567894666,"avg":12.2584685,"env":"prod-env"},{"Timeslice":3566463246466,"avg":12.2584685,"env":"stage-env"}\]

I have tried {{ ResultsJson.env }} but it did not work. I then tried something like this {{ ResultsJson.\[0\].env }} with the expectation that it might display just the first result within my SumoLogic payload. But it seems that \`\[\]\` aren't accepted

I have read articles and answers here on using {{ _payload }}. It is not clear to me if this works in the case of having a full JSON array within that a _payload field.  


Answers:
author: Shashwat Khare
body: Hello [@Cameron McAuley](/t5/user/viewprofilepage/user-id/1913734) ,  

This is Shashwat from Opsgenie support and here to help! :)   

Yes, you can use the _payload operator to bring in the entire JSON payload into the Opsgenie alert description field.  

For extracting exact variable values like env out of the above JSON, we would recommend using one of the string operators from the below help document from substringBetween, substring(int from), substring(int from, int to) OR extract(regular expression):   
<https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/>   

Best,  
Shashwat


Tags: cloud

opsgenie-cloud
URLs are being truncated in Alert previews in Slack
Asked by Jacob Clark:

Slack message previews of Alerts are truncating URLs that are included. The full URL is included in the alert message in the integration but it is broken in Slack. ![Screenshot 2024-08-23 at 10.32.49?AM.png](/t5/image/serverpage/image-id/343519i2344570A457A47C9/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 10.32.49?AM.png")


Answers:
author: Shashwat Khare
body: Hello [@Jacob Clark](/t5/user/viewprofilepage/user-id/5575246) ,  

This is Shashwat from Opsgenie support and here to help! :)   

Could you please help confirm if you're passing these URLs in the Alert message or description field in the Opsgenie alert?  

This is because the alert message is limited up to 130 characters whereas the alert description field has a big limit of up to 15000 characters:  

![Screenshot 2024-08-26 at 4.30.05?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343807i501B9BBE61EBF738/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 4.30.05?PM.png")  

<br />

Best,  
Shashwat

comments: author: Jacob Clark
body: Thank you, Shashwat, this addresses my concern!


author: Shashwat Khare
body: My pleasure, Jacob, glad it helped! :)


Tags: cloud

opsgenie-cloud
Can we silence a normal alert if it triggers an Incident Alert?
Asked by Alex John:

Hello - In our set up we say if an alert comes in through an integration, it has priority P1, and tag of prod/production etc., then create an incident (alert). When this happens the on-call person now has two separate alerts, one for the incoming alert and one incident alert. Is it possible to either silence or ack the original alert when the incident alert is ack'd?


Answers:
author: Wei Wung
body: Hi [@Alex John](/t5/user/viewprofilepage/user-id/5081011)

Thank you for reaching out! Currently, the initial incoming alert gets associated with the incident that is being created. The incident generates a responder alert for each of the incident responders. If the incident was manually created, an additional responder alert is generated for the person that created the incident.

Unfortunately, at this time, when the incident generated responder alert is acknowledged, it doesn't ack the incoming (associated) alert(s). This is probably because sometimes there can be multiple incident responders and if so, the incident will generate multiple responder alerts to separately notify these responders, each following their own escalation paths.

We have a similar feature request: ([OPSGENIE-28](https://jira.atlassian.com/browse/OPSGENIE-28)) Auto-close associated alerts when an incident is closed and acknowledge when incident is resolved

From within the incident, under "**Associated Alerts** ", when you click on "**See alerts** ", you have the option to selectively **Close** associated alerts or "Close all" of them, although there isn't an "Ack" option.  

Hope the above helps!

Best Regards,

Wei

comments: author: Alex John
body: Thank you for the information, Wei!