youngmon/atlassian-qna huggingface dataset:
Has Trello done an upgrade which broke it's ical syncing?
Asked by Jim Averbeck:

I used the subscription url for icalendar feed on my ical so that cards with due dates would show up as events on my ical. It worked fine for a long time, but now all of the sudden it doesn't sync, it just adds the card with the due date over and over again. So instead of one event per card, I end up with 160 (and counting) events all occuring at the same time on my ical.  
I didn't change any settings on my end. Any ideas on why this has gone haywire or how to fix it?


Answers:
author: Teddy
body: If you don't mind, can you please reach out to our support team directly at <https://trello.com/contact> ?

We'd be glad to help troubleshoot this with you!

comments: author: Jim Averbeck
body: Hi Chris,

Actually I seem to have fixed the issue. But just to let you know what was happening and what I did in case anyone else has the issue:  

I linked my ical to a few trello boards. Cards w due dates show up as events on my calendar. The system worked fine for a long time, but recently it looked like, rather than sync'ing, it would just add a copy of the trello card as a new event on the ical. So I would have 160 events, taking place at the same time, for each card.  

Eventually I deleted the calendars in ical that were trello linked and rebuilt them by re-subscribing to the trello subscription link to the boards. Then the problem went away.
Custom Fields - how to select multiple options in the dropdown list?
Asked by Filipp:

Is it possible to make several options in the drop-down list?


Answers:
author: Islam Mohamed
body: Hello,

Any updates about this feature? It's really needed.

Thanks


author: Katrin Anger
body: [@Filipp](/t5/user/viewprofilepage/user-id/3251713)

I am afraid it's not.

I would set up two drop-down lists then, if two of the options are needed.

comments: author: Filipp
body: Not comfortable, too many topics. <http://skrinshoter.ru/s/280519/6xB9f49I>


author: Katrin Anger
body: [@Filipp](/t5/user/viewprofilepage/user-id/3251713)

Well, I such a case I can really only recommend to adapt in order to make it work.

If you can identify different categories of bags and set up different drop-downs for that, you could get it to work ... but it's entirely up to you.


Tags: custom-field
Can not received confirmation email from trello.
Asked by Gamulia Mariia:

I have been trying to join my organization's Trello boards. I have created an account, but the email confirmation did not arrive in my inbox. I requested a re-send three times. My colleagues have all joined without issue. I emailed Trello support directly from my email account. I have refreshed my inbox, and checked all folders and filters, including spam.   

What should I do? Help me)  

Thanks.


Answers:
author: Tony Provenzano
body: Gamulia,

I had the same issue and added the following 3 contacts in my email account contacts:  

[do-not-reply@trello.com](redir.aspx?C=QPMKS7q3HEu1W9uLxxzmKwchMWUW6dYILVo9UPVQrp-C-h6qccYpRmuO5f-EfpabE3evSIbtTwY.&URL=mailto%3ado-not-reply%40trello.com)  

[invitation-do-not-reply@trello.com](redir.aspx?C=QPMKS7q3HEu1W9uLxxzmKwchMWUW6dYILVo9UPVQrp-C-h6qccYpRmuO5f-EfpabE3evSIbtTwY.&URL=mailto%3ainvitation-do-not-reply%40trello.com)

taco@trello.com

Not sure which one did the trick but after adding them I clicked on resend confirmation email. Got the email about 30 min later.

Hope this helps.

Tony
Where do I set the url on the Create User Send Notification Email
Asked by Nicole Downes:

When we create a new user, we check the "Send notification email" box, and an email is sent to the user.

The address in this email is outdated. Where do I set the login address that is included in the newly created user email?


Answers:
author: marc -Collabello--Phase Locked-
body: When you log into Trello, you can set this email in the user profile. Each user must set this email themselves. In Trello, in the top-right, click on your user icon, then choose profile, then settings to change email.
Managing Trello accounts
Asked by Tihomir Nestorovski:

Hi,

Is there a way to manage Trello accounts created with company domain emails?

We already have multiple Jira sites , domains are verified and added to Atlassian organization.  
I'm just curios if there is a way to manage the Trello profiles also without going enterprise ?

Regards, Tihomir.


Answers:
author: marc -Collabello--Phase Locked-
body: [@Tihomir Nestorovski](/t5/user/viewprofilepage/user-id/156138)As far as I know, you'd need to go enterprise to do that.


Tags: cloud
I don't have a pencil icon to hover over or click on my lists???
Asked by William Patrick:

Right off the bat, there was no pencil Icon on Trello... so I can't do any accept the keyboard short cuts... I have the same thing in both chrome and firefox... can anyone suggest something?


Answers:
author: William Patrick
body: still no 3 dots...


author: Jodi LeBlanc
body: I did find this related query: <https://community.atlassian.com/t5/Trello-questions/Pencil-icon-bug/qaq-p/887510#U1093548>


author: Jodi LeBlanc
body: Hi [@William Patrick](/t5/user/viewprofilepage/user-id/3247963) when you create a checklist, if you hover over the list item you add you will see three dots that you can click on to edit the item. I am using Chrome. Do you see the three dots when you try to edit the checklist item?

comments: author: William Patrick
body: thank you for answering.... but there is no 3 dots either


author: Jodi LeBlanc
body: I am not sure what is happening, is it just for one card/board or all your card/boards?
Adding Timeline to Confluence page
Asked by Kasia Cwynar:

I decided to use Project management type of project in Jira.

I'm trying to add Timeline to be visible on my Confluence page (Timeline looks similar to Roadmap on other types of projects in jira).

There is a macro for Roadmap but when I try to use it, I can't find my Project on Jira project list.

Is there any other way to make Timeline visible on Confluence?


Answers:
author: Ang?lica Luz
body: Hello [@Kasia Cwynar](/t5/user/viewprofilepage/user-id/4451137),

Welcome to the Atlassian Community!

The Timeline feature that is available on Jira Work Management projects, currently, doesn't have a macro to be used on Confluence.

The Roadmap macro only works for Jira Software projects, that's why your project won't show in the list.

There is a feature request suggesting the implementation of this ability:

* [JIRA timeline macro](https://jira.atlassian.com/browse/CONFCLOUD-72713)

Please, click on vote and also watch the ticket above to receive updates from our product managers.

Kind regards,  
Ang?lica

comments: author: Kevin Dow
body: I have voted on this issue and am watching it. I suggest others should do the same. We need to have feature parity on this one. We need to be able to visualize our Work Management projects in Confluence.


author: Mark Saludares
body: [@Kasia Cwynar](/t5/user/viewprofilepage/user-id/4451137)

Hello. I've tried to paste the URL link of the Timeline page in Jira and it worked in my Confluence page.

Hope it worked and it is what you're expecting.

Regards!

comments: author: Mukesh Patil
body: Hi [@Mark Saludares](/t5/user/viewprofilepage/user-id/4362606)

I believe you attempted to pull a project created in Jira Software rather than Jira Work Management. The issue is that the Jira timeline macro currently only supports Jira Software projects, not Jira Work Management.

Cheers!

Mukesh


author: Paloma Fondon Araujo
body: Hi [@Kasia Cwynar](/t5/user/viewprofilepage/user-id/4451137)

The macro you are referring to is "Jira Roadmap Macro" and the project you are trying to include is a "Team-managed project"?  
If so, you must make sure you have access to the project and configure the macro as follows including the URL of the project site, selecting the project you want to include and the board.

![Jira Roadmap Macro.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/154352iD3FE4EE2C84AA700/image-dimensions/459x334?v=v2 "Jira Roadmap Macro.PNG")

Make sure that the access to the project is correct, otherwise it will not appear in the drop-down to select it:

![Project Access - Team managed project.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/154353iAF502384EA82F9B5/image-size/large?v=v2&px=999 "Project Access - Team managed project.PNG")  
I hope it helps you, greetings


Tags: atl-gruland

cloud

confluence-cloud

timeline
Delay in between Creating Atlassian Account and Adding user into Confluence Space
Asked by weian ngo:

Hi, when I try to add an user into the confluence space (through api) while I created a new Atlassian account(through api) I realize that there is a delay while the creation of Atlassian account. which result my code unable to find the Atlassian account.  

May i know has anyone encounter this issue?  

If yes  

how long is the delay?  
what is the best way to solve this problem?

Please help ??  

Thank You


Answers:
author: Shannon S
body: Hello Weian,

Thank you for raising this question! I hope you are doing well. Atlassian stores user data separate from the Cloud products, so it does have to propagate. However, it shouldn't take that long. Can you tell me how long it took until your code could find the account?

We may need to create a support ticket to take a look at your site logs and see how long it took.

Take care,

Shannon


Tags: cloud

jira-software-cloud
Our Confluence wiki web site is slow
Asked by Sysadmins:

Hi,

Our Confluence Web site for our Wiki is very slow and on a regular basis stop working.

Our server is not using the totality of its resources, so it seems powerful enough.

Is it possible to get into a screen sharing call with one of your Confluence specialists?

The wiki website is slow and when we go to the remote desktop checking the logs, everything is slow.  

**++The logs seem to confirm our thoughts :++**

2021-06-30 14:33:12,441 WARN \[https-jsse-nio-443-exec-39\] \[confluence.util.profiling.DefaultActivityMonitor\] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1625077931452, threadId=293, threadName='https-jsse-nio-443-exec-39', userId='maxime.haddad', type='web-request', summary='/download/attachments/327682/atl.site.logo?version=2\&modificationDate=1545150838903\&api=v2'}  

2021-06-30 14:31:33,221 WARN \[Long running task: Move Page\] \[confluence.util.profiling.DurationThresholdWarningTimingHelperFactory\] logMessage Execution time for publishing event [com.atlassian.confluence.impl.search.I...](mailto:com.atlassian.confluence.impl.search.IndexerEventPublisher$$Lambda$3167/0x00000001034ca040@166424d) took 5267 ms (warning threshold is 5000 ms)  

2021-06-30 14:24:46,710 WARN \[alert-dispatch:thread-1\] \[confluence.alert-log\] log 1625077486697 ; WARNING ; JVM ; JVM-1002 ; Garbage collection exceeded time limit ; not-detected ; ; ; {"durationInMillis":11267,"windowInMillis":20000,"limitPercent":10,"threadMemoryAllocations":"","threadDump":\[\]}  

2021-06-30 14:24:46,710 WARN \[alert-dispatch:thread-1\] \[atlassian-monitor\] log 2021-06-30T18:24:46.697Z Component 'Java' alerted 'Garbage collection exceeded time limit' (details: {"durationInMillis":11267,"windowInMillis":20000,"limitPercent":10,"threadMemoryAllocations":"","threadDump":\[\]}, trigger: {"pluginKey": "not-detected"})  

2021-06-30 14:25:03,660 WARN \[https-jsse-nio-443-exec-46\] \[atlassian.confluence.util.ReadOnlyLicenseCalculator\] getNumberOfLicensedUsers Licensing calculation took more than PT2S

Thank you,

Sylvain


Answers:
author: Kurt Klinner
body: [@Sysadmins](/t5/user/viewprofilepage/user-id/507805)

Hi

<https://confluence.atlassian.com/kb/best-practices-for-performance-troubleshooting-tools-652444218.html> gives you some ideas on how to dig deeper on the problem (Threaddumps etc)

<https://confluence.atlassian.com/confkb/troubleshooting-confluence-performance-issues-with-thread-dumps-688882387.html> might also be helpful

Cheers

Kurt


Tags: confluence-server

server
Issues with adding and saving images to confluence
Asked by Kojo:

Issue 1: When trying to add an image to a confluence page I get an error. First, add an image and it shows on the screen but when you click save, you get an error.

Issue 2: When trying to add an image to a comment on a confluence page I get an error. Again you can add the image but clicking save, gives you an error. This affects all pages.


Answers:
author: Patrick Vanhoof
body: How do you add the image? Which error do you get?


Tags: confluence-server

server
Confluence XML backup issue
Asked by Shivani Rai:

Hi Team,

I am trying to migrate confluence server to cloud migration. Before migration, I am trying to take XMl backup and it is showing error.

I have attached image for your reference.

Could you please help me in this regard.

![error.png](/t5/image/serverpage/image-id/153116iE694FBB92A391F68/image-size/large?v=v2&px=999 "error.png")

![1.PNG](/t5/image/serverpage/image-id/153117i19456B86D7E8A26D/image-size/large?v=v2&px=999 "1.PNG")


Answers:
author: Shannon S
body: Hello Shivani,

Welcome to Atlassian Community. It's nice to have you!

I want to suggest that you may be able to migrate to Cloud using the [Confluence Cloud Migration Assistant](https://support.atlassian.com/migration/docs/confluence-cloud-migration-assistant). Please also refer to the [Cloud Migration Portal](https://www.atlassian.com/migration/cloud). We have a special migrations support team that can help you if you are getting stuck while migrating to Cloud.

To address the 504 error, the most common reason for backup to fail over the web UI is proxy timeout. Proxy timeout kills the connection because it causes Confluence to appear not to respond.

Another reason it can fail is the size of the Confluence site. Native XML backup is not very reliable for large instances (thousands of pages and spaces).

You can check the [Confluence Server log](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) (atlassian-confluence.log). The log will tell you if backups ran or if they failed for any specific reason. If you're not finding any failures, perhaps the job didn't fail, and it continued to run in the background over some time. I would then recommend having a look at your backup directory after the automatic backup attempted to run. At times, Confluence initiated the backup successfully, in which case you can find the file in your backup directory. See [Configuring Backups](https://confluence.atlassian.com/doc/configuring-backups-138348.html) to learn where you can find that directory.

I hope that helps, but let me know if you have any additional questions!

Take care,

Shannon


Tags: confluence-server

migration-customer-care

server
Sharing problem
Asked by Sergei Firsov:

Hello

I wanna share part of section with pages inside with people without confluence acc. I need to display pages tree navigation but it disappears for public. Some ideas?  
![Screenshot 2021-07-27 at 10.57.31.png](/t5/image/serverpage/image-id/153073iE78653AE4D6C892A/image-size/large?v=v2&px=999 "Screenshot 2021-07-27 at 10.57.31.png")![Screenshot 2021-07-27 at 10.57.57.png](/t5/image/serverpage/image-id/153072iA922F51870400187/image-size/large?v=v2&px=999 "Screenshot 2021-07-27 at 10.57.57.png")


Answers:
author: Alexander Bondarev
body: Hi, [@Sergei Firsov](/t5/user/viewprofilepage/user-id/4483852) !

Welcome to the Community!

Page tree navigation displays your pages, which are part of Confluence's content.

However, these pages are hidden from public (users with out accounts).

To fix it you should check page's restrictions on "view"(or clear all restrictions).

Look through [the docs](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/) about page restrictions.

Feel free to contact!


author: Kishan Sharma
body: [@Alexander Bondarev](/t5/user/viewprofilepage/user-id/2098083) has rightly summed it up, i have upvoted the answer!


Tags: cloud

confluence-cloud
How to transfer a Confluence Space to another Confluence?
Asked by Mangulabnan_ Bianca:

The question is on how to transfer a confluence space to another confluence? is it possible? does it need specific restriction? TYIA.


Answers:
author: Vikrant Yadav
body: Hi [@Mangulabnan_ Bianca](/t5/user/viewprofilepage/user-id/4311047) Yes, it is possible to transfer a Confluence Space from instance to another.

Source Instance :-

1. Go to Space Tools

2. Content Tools \>\> Click Export \>\> Select XML \>\> Next \>\>Export

3. Download file to a Local Machine.

Target Instance :-

1. In the Administration section, click Backup \& Restore.

2. Import Confluence data \>\> Upload a site or space export file \>\> Browser XML and Click export.

Thanks

comments: author: Mangulabnan_ Bianca
body: Hi, thank you for answering. will definitely try this :) thank you again.


author: Vikrant Yadav
body: [@Mangulabnan_ Bianca](/t5/user/viewprofilepage/user-id/4311047) Let us know the result.

We will be happy to help you further.

Thanks


author: Alexander Bondarev
body: Hi, [@Mangulabnan_ Bianca](/t5/user/viewprofilepage/user-id/4311047) !

Yes, it is possible to [export content to Word, PDF, HTML and XML](https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html) - here you can read the differences of these ways, their pluses and minuses.

Good luck!

comments: author: Mangulabnan_ Bianca
body: Hi, thank you for answering. However, my problem is on how to transfer it to another confluence (from the general confluence to specifically the Honeywell Confluence)


author: Alexander Bondarev
body: These are related questions/topics =)

[Restoring a Space](https://confluence.atlassian.com/doc/restoring-a-space-152036.html): {#toc-hId--1239146291}
---------------------------------------------------------------------------------------------------------------

> You can export a space -- including pages, comments and attachments -- to a zip that contains an XML file and, optionally, all the attachments in the space. To import the space to another Confluence site, restore the zip as described below.
>
> You need System Administrator permissions in order to restore a space from an XML zip file.


author: jasmine guy
body: Can you pick and choose what space to export or will you need to export everything?


Tags: confluence-server

server
Confluence docx preview
Asked by bella:

Text breaks when uploading a file.

DRM release completed state

![??.PNG](/t5/image/serverpage/image-id/153038i921C5C689BCAB3D3/image-dimensions/401x279?v=v2 "??.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: This suggests you've uploaded a document that is encrypted, or contains fonts and formatting that are non-standard and cannot be rendered.

comments: author: bella
body: Unencrypted files.

I don't think it's matter of fonts.(Using standardized fonts)

However, there is a phenomenon that Korean is broken


author: bella
body: It looks normal on the thumbnail


author: Nic Brough -Adaptavist-
body: The thumbnail and full view may be trying to use different fonts to render. It looks like your server has the fonts used for preview but does not have the ones the preview needs.
Atlassian Site not working
Asked by Kolumam:

Does anyone know why the below URL doesn't work? Has it been moved?

<https://cloudcraze.atlassian.net/wiki>


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi Kolumam,

Most likely site administrators from cloudcraze organization has either moved or discontinued the site.

If you are from cloudcraze organization and you own this site, please contact Atlassian Support team to know what's the problem with your site if you are aware this change haven't made on purpose.

Check bottom link at <https://support.atlassian.com/>

Regards


Tags: cloud

confluence-cloud

wiki
Having issues accessing my account with my work email
Asked by Joanna Baxter:

I have been set up with my work email (*edited out by Atlassian Support*) however I am not getting invite through to confirm my account. I have set up a link with my gmail account in the interim which is working finebut need to transfer to my work account


Answers:
author: Daniel Eads
body: Hi [@Joanna Baxter](/t5/user/viewprofilepage/user-id/4491636) , welcome to the Community!

I've found your email address was on our internal suppression list, due to some errors returned by your organization's mail server in the past:

```
550: 550-Invalid recipient ...@... 550 > (#5.1.1)
```

This can happen when your Atlassian invitation is sent before the email address is fully set up at your organization. I've cleared the error from our mail service, and now additional attempts to send the verification email should go through.

Cheers,  
Daniel \| Atlassian Support

comments: author: Joanna Baxter
body: Thank you - its resolved now :-)


Tags: cloud

confluence-cloud

jira
I merged a page into a future version but it didn't preserve the history. How can I solve this?
Asked by Vasilis Stroponiatis:

First I have to state that I copied the page and paste it in the future version. When I realize that by using copy the history is not preserved, I deleted the page and I tried to merge from the previous version. But when you make an instance of a page in a future version via copy, it seems that merge don't work anymore. Is there any workaround to that issue?


Answers:
author: Brant Schroeder
body: [@Vasilis Stroponiatis](/t5/user/viewprofilepage/user-id/4491369)

If you copy a page, the new page that is created will not have a history and it will start with its own history. The old page will retain its history.
Microsoft Stream for Confluence
Asked by Janet Shuey:

Can you tell me:

<br />

1. if this works with the Cloud version of Confluence?

2. Does it allow for faster than 1X speed for playback?

3. Does it play .wmp3 files?

Thank you.


Answers:
author: Barbara Berti
body: Hi Janet,

1. Yes, Microsoft Stream for Confluence works with Confluence Cloud.

2. It does.

3. All the formats that can be used with Microsoft Stream can be played in Confluence through Microsoft Stream for Confluence.

Here is the link to Microsoft Stream for Confluence: [https://marketplace.atlassian.com/apps/1224419/microsoft-stream-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1224419/microsoft-stream-for-confluence?tab=overview&hosting=cloud)

Hope this helps :)

comments: author: Matthew Korich
body: Are there plans to make available for Confluence Data Center in the future?


Tags: cloud

confluence-cloud
We need a report showing all external links used in our Wiki
Asked by Petrus Lombard:

Hi there,

Our team has created a Confluence Wiki for processes and procedures that need to be done in the day-to-day course of business.

Our Confluence Wiki links with other Confluence Wikis and external sources in our organisation i.e. on any given page in our Wiki, there will be URLs posted to link to other Wikis/sources.

We need to keep record of these links by means of a periodic review of the content obtained from these sources to see whether the info has been updated or not to know what sections we need to update on our side.

How can we do this?

A report showing all external links used in our Wiki would be very helpful.

Thank you


Answers:
author: Aron Gombas _Midori_
body: I think the [Link management](https://marketplace.atlassian.com/apps/1224660/link-management-for-confluence?hosting=cloud&tab=overview) app will do this for you. It can scan your space and compile a table from the link found in it! It is simple and useful.


author: Kishan Sharma
body: Hi [@Petrus Lombard](/t5/user/viewprofilepage/user-id/4491285) Welcome to the community. You will need to search the database to find keywords/links in your confluence wiki. Please check [this link](https://confluence.atlassian.com/confkb/how-to-perform-a-confluence-site-search-for-keywords-and-links-through-the-database-830284252.html),

comments: author: Zaid Asfour
body: any luck to generate this report?


Tags: cloud

confluence-cloud

link

report