youngmon/atlassian-qna huggingface dataset:
Checklists
Asked by Fiona Sawkill:

The checklists on my Trello cards have disappeared, anyone else? Across multiple boards.

Im using mobile app.

Thanks


Answers:
author: Brittany Joiner
body: [@Fiona Sawkill](/t5/user/viewprofilepage/user-id/4917300) welcome to the community! And hmm, that's strange! Couple questions to help debug:

1. Is it every single checklist, or are there any that are still around?

2. Do you see the checklists on desktop?

3. And lastly, if you create a new checklist now, does it stay there or does it disappear as well?

comments: author: Fiona Sawkill
body: Thank you! Bizarrely they're all back now.....no idea why but v pleased they are. Thanks for taking time to help.


author: Brittany Joiner
body: [@Fiona Sawkill](/t5/user/viewprofilepage/user-id/4917300) no worries! must have been a glitch in the matrix ? glad it's working now!
Problem to login in Trello as my account shows as updated.
Asked by Rafael:

I can\`t login in Trello by using my account as it shows as updated/


Answers:
author: Theodoro Reato
body: Hi Rafael,

I saw you are under a claimed domain,

Could you open a ticket at [www.trello.com/contact](http://www.trello.com/contact)?

We are going to need some personal information.
Butler unable to Complete Setup. Please Refresh and try again.
Asked by Dylan _ Sandra:

Hello,

I recently created a shared workspace with a shared board in it for a team member. When I go into their trello account to check it is all working Butler keeps saying the message "Butler unable to Complete Setup. Please Refresh and try again." each time it loads the board.

Does anyone know how to fix this issue? I am feeling confused.


Answers:
author: Andrea Crawford
body: We've released a fix for this issue. Please refresh and try again, and let me know if you're still having trouble.

comments: author: Dylan _ Sandra
body: Thank you so much, it seems to be working now. Appreciate your help!


author: Deaath Traap
body: I'm having this same issue. One account isn't working and the other is. It just pops up a notification with no other information. I've tried other browsers, incognito, etc, and it seems to be tied to my account itself.


author: Andrea Crawford
body: Our engineering team has identified an issue that is causing this. We are working to get it fixed - sorry for the inconvenience.


author: Diego Cabezas
body: Almost the same here. I cannot activate Butler.


Tags: board

butler

error

workspace
can others who use the free version still collaborate with someone who does not use the free version
Asked by Amy Boles:

can others who use the free version still collaborate with someone who does not use the free version?


Answers:
author: Michael Pryor
body: Yes!

comments: author: Amy Boles
body: Thanks so much for getting back to me! A new question: if someone is simply an observer to a board, can they use the free version?


author: Michael Pryor
body: I'm slightly worried that the way you are asking the question means I might give you an answer which confuses you. Whether someone is set to be an Observer or not on a board has no effect on whether that person is billable.

Just to recap:

Workspaces hold boards. All boards are in a Workspace. Free Workspaces can only hold 10 boards. Free Workspaces do not have different roles for members - essentially all members are admins in Free Workspaces.

Paid plans go on specific Workspaces and the billing is for all the people who are members of the Workspace PLUS any guests on the boards when they are on MORE than 1 board in that Workspace.

So a particular Trello user could have a free Workspace and a paid Workspace. They can invite whoever they want to both Workspaces. In the paid Workspace, if they added the person to the Workspace as a member, they would pay for them. If they added the person directly to one board, they wouldn't have to pay for that person, but if they added the person to another board in that Workspace they would pay for them.

Setting a user to be an Observer on a particular board just determines what that person can do on that board. It has no effect on whether the person is billable or not.


author: Amy Boles
body: Okay. I understand (I think) but still have my original question - if user A is a free member, and user B is paid can B set permissions for A as a free user or does A become a paid user at that point?

I'd give almost anything to talk to someone at Trello. The gatekeeping is killing me and slowing us way down.


author: Michael Pryor
body: Users aren't free or paid.   

Workspaces are free or paid and any user can belong to any Workspace. If a user belongs to a paid Workspace then they are a billable user.   

I think the answer to what you are asking is likely that you have to pay for users you collaborate with. The only way you wouldn't have to pay for users on a board in a paid Workspace is if they were only a member of that one single board and no other boards in the Workspace (single board guest).   

Unfortunately we don't have phone support (in the entire history of Trello we haven't had phone support).


author: Amy Boles
body: Michael.

You've been so so helpful. I think we're going to move forward. Is there any way to find a Trello person who could come talk to us? Does this exist?
Windows Notification: [No Message]
Asked by Nathan Frick:

When receiving Windows notifications from the desktop app, I often get this \[no message\] notification. It seems to happen when a card is moved, deleted, or I am directly assigned/unassigned to a card. Receiving a comment on a card seems to populate the notification correctly.

I'm on Windows 10. Resetting local data did not fix it. Unfortunately I can't seem to attach a screenshot to illustrate the issue.

Anyone have any suggestions?


Answers:
author: Theodoro Reato
body: Hi Nathan,

I need a screenshot for more details,

But could you reinstall the app? After this test let us know if it worked.


Tags: notification

windows
Which Butler rule was run?
Asked by Angela Robertson:

I can see that something is moving a card from one column to another. I think there might be an error in one of my rules. But when reviewing each rule individually, I cannot see it.

I look in the Butler usage log, and I can see it is "running command". How do I know which rule it is firing so that I can dig deeper?

![butler.PNG](/t5/image/serverpage/image-id/196498i83E97A71DBA0114B/image-size/large?v=v2&px=999 "butler.PNG")


Answers:
author: Theodoro Reato
body: Hi Angela,

You can check your card's detail, you're going to see who moved the card, with this you can understand if the rule was made by you or another coworker. Then based on the hour you can check scheduled commands if that doesn't show you the rule. Unfortunately, you need to check all the rules and understand which one is moving the card.
In order to publicly share boards can I have a free account or will I need a payment plan option?
Asked by Richard Ward:

I am in a trial and only need one board with one admin person.

The board will need to be public for company members to see (not edit), can this be done over the free package or will a subscription be needed?

Thank you


Answers:
author: Robin Warren _Blue Cat Reports_
body: It sounds like you want to add the other members of your company in as users, I am not sure on the limitations on the free plan but I believe you can't limit them to view only on the free version. With the paid version you can set them as 'observers' on the board so they can't change anything on there. Depending on your priorities it might be easier to just add them all in and ask them not to change anything :)

Alternatives might be to create an account just for you but set up reports for other people. [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) let's you send email reports to anyone, so you could limit Trello access but send reports to others. Also, check out our guide to other reporting options here if you like <https://www.bluecatreports.com/trello-reporting/>

Cheers,

Robin


author: Michael Pryor
body: You do not need to pay in order to make a board public. Just know that making a board public means the entire world can see it!

comments: author: Richard Ward
body: Thank you Michael, It is fine to be public great news :-)
Sorting board lists by due date ascending
Asked by Anna Williamson:

Hello,

I can't seem to get this rule working on Trello (see screenshot below)...strangely though, when I changed to rule to "descending" instead of "ascending" I SAW it update the list and put everything with a due date at the bottom of the list. However, when I do a test card to check it is working, it's not moving that card up to be in the correct corresponding order??  

Can anyone help? Is it to do with the fact I've manually ordered the list myself previously?  

EDIT: It seems to work when I add another card or take another action. So for instance, when I do another action on that list, it then triggers the above rule?! It's so weird. :(

Thanks,

Anna![Trello.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/196447iD93FA09EC0438028/image-size/large?v=v2&px=999 "Trello.JPG")


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Anna Williamson](/t5/user/viewprofilepage/user-id/4916129) ?

Welcome to the Community! I took a look into this for you and I wonder if it's because the rule currently references a card being added to the board instead of when a due date is set on a card - so if card is added and doesn't have a due date it may not instigate the action. The below is the suggested rule from [this article](https://www.sendboard.com/blog/a-beginners-guide-to-trello-automation-rules):

* **Trigger**: When a due date is set on a card

* **Action**: Sort the list by due date ascending

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: Anna Williamson
body: Thanks so much that works!!!!!!!!!


author: Laura Holton _ACE Rotterdam_
body: Oh fantastic! Happy Trello-ing ?
Hi I am trying to use the new Trello Dashcard powerup but it will not function
Asked by Graham Lindsay:

I have added the powerup and it adds a dashcard to the top of a chosen list but it does not add the dashcard icon or any found list of selected cards.


Answers:
author: Michael Pryor
body: When you say "it does not add the dashcard icon" do you mean the button on the top of the board?

You can turn this on/off in the Powerup menu. <https://help.trello.com/article/810-enabling-power-ups> -\> select show on board.

comments: author: Graham Lindsay
body: No the Track Button appears on top of board ok. When I click to add a dash card to a list that card gets created but fails to show the small icon below custom fields with a list any card reminders that meet the dashcard criteria.

I have one board in my premium workspace collection of 20+ and the dashcard powerup works But it will not work on any other board or list.


author: Michael Pryor
body: Can you paste a screenshot to show us what you mean?


author: Graham Lindsay
body: Hi info was sent to 'yosegi@atlassian.com' yesterday
How to automatically create a Trello card from a Slack Workflow Form?
Asked by Otavio Oliveira:

In short, what would be the best way to have the slack workflow with a form written by channel members, automatically generating a card on a Trello list?   

We have This one slack channel where users should be able to fill out a form and request a task to be done. Once he sends that in, we would like a Trello card to be created on our To-do-list.   

How can this best be achieved? Does it require Zapier?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Otavio Oliveira](/t5/user/viewprofilepage/user-id/4883184) ?

I've had a look into this for you and I would recommend looking at Zapier, the link below runs through all the potential triggers between Slack and Trello \>\> <https://zapier.com/apps/slack/integrations/trello/10073/turn-new-slack-messages-into-trello-cards>

Let me know if this is useful if not we can go back to the drawing board ?

All the best,

Laura


Tags: slack

workflow

zapier
How do you add all members to a card when placed in a list (example) in progress
Asked by Andrew Hayen:

ATM my automation looks like this

when a card is added to list "In Progress" by anyone, add member @{username} to the card

it adds me but i still need to add the rest of the team members


Answers:
author: Alex W
body: Hey [@Andrew Hayen](/t5/user/viewprofilepage/user-id/4915406) - there's no way to automatically add everyone in the board to a card, but you can individually add each person to the card by targeting their username, like the screenshot below.

![Screen Shot 2022-05-09 at 3.03.40 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/196417iA7E3EF8EE6AA33AC/image-size/large?v=v2&px=999 "Screen Shot 2022-05-09 at 3.03.40 pm.png")

To walk you through this automation, what's happening here is when a card is moved to the list 'Doing', I'm adding myself to the card, and targeting three users by their username and adding them (in this case, prequel Star Wars characters).
O aplicativo n?o abre no tablet
Asked by Jorge Bispo:

Baixo o aplicativo no meu tablet (Samsung Tab A7) mas ele n?o abre de jeito nenhum. Fica uma tela preta e depois n?o abre o aplicativo, mas uma tres op??es mostrabdo que n?o foi poss?vel abrir. O que po![16520372719584899217653626407074.jpg](/t5/image/serverpage/image-id/196397iFDAB871D6DC6D48D/image-size/large?v=v2&px=999 "16520372719584899217653626407074.jpg")de ser??


Answers:
author: Theodoro Reato
body: Ol? Jorge,

Voc? se importaria de limpar o cache do aplicativo Trello para ver se isso resolve o problema?

Outras coisas que podem interferir:  
\* Voc? tem cookies de terceiros desativados? \[Aqui \[[https://support.google.com/chrome/answer/95647?hl=en\&co=GENIE.Platform%3DDesktop](https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop)\] ? um artigo do Google sobre o assunto.  
\* Voc? usa um bloqueador de conte?do/bloqueador de conte?do?  
\* Voc? est? usando uma rede corporativa? E em outras redes funciona muito bem.

Em uma situa??o em que o problema persiste ap?s limpar o cache do aplicativo, desativar os bloqueadores de aplicativos ou ativar cookies de terceiros, sugerimos reinstalar o aplicativo Trello usando os seguintes passos:

# Eliminar o aplicativo Trello de seu dispositivo  
# Baixe a ?ltima vers?o do Trello atrav?s da PlayStore  
# lance o aplicativo novamente e fa?a login para ver se o problema persiste  
# Se a reinstala??o tamb?m n?o ajudar, favor nos informar a vers?o do sistema operacional e do dispositivo que voc? est? usando atualmente e podemos passar isto para nossa equipe para investiga??o adicional.
Adding/Removing Cards Buttons As It Moves Down The Flow
Asked by Kimberly:

Hi!

I wish to create a button for ea. list in the flow. Part of the behavior of the button would be by clicking the button it would move to the next list on the board. This I understand how to do the next Ninja move though... I do not see a path to do.  

At the point the card is moved to the next list, I would like the button that was clicked to make this happen to be removed from the card and a new button to be added.

Then repeat this over and over down the line.

Example:

List A "Ideas": Cards in the list automatically have a "Start Creating" Button which moves the card to List B.

List B "Creating Content": Card in this list has a button "Submit for Approval" and "Request Help" but the "Start Creating" button is no longer on the card.

Then repeat this type of behavior for List C, List D etc.

Is this possible? If so how can I do it?

Thank you for your help!


Answers:
author: Brittany Joiner
body: [@Kimberly](/t5/user/viewprofilepage/user-id/4914367) hi! and welcome to the community!

When you add a card button to your Trello board, it's available for every card. So i don't think there's actually a way to "remove" it from the board.

One way you might be able to achieve what you're looking for it that Trello boards get smart when they see activity on your board and will suggest where to move a card to when you click the "move" button on card. Like this.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/196415i3343CA4F65C7B76D/image-dimensions/268x257?v=v2 "image.png")

So if you're okay to either drag the cards to the next list (or click the move button and then select the next list you want from the dropdown option), pretty soon Trello will start understanding that behaviour and when you click "move" it will suggest the next list, like it does for me in this screenshot.

Would that achieve what you're looking for?

comments: author: Kimberly
body: Thank you for such a prompt reply, I really appreciate it.

Is there a place to put in feature requests? I would like to make this one as I think it would be one that users would use and appreciate. Many of the animations allow you to remove what you add previously so I don't see buttons being that far out of reach or at least I optimistically hope so. ;- )

Thank you again for your help!


author: Brittany Joiner
body: Here's details on [adding feature requests in Trello](https://help.trello.com/article/724-submitting-feature-requests-for-trello)!
Where can I find an expert to support my team to use Trello ?
Asked by David Caballero:

I'm in charge of a multi-country team and I have implemented Trello as a platform to manage projects. I need to support on helping them how to be more active in Trello and how to maximize the tool.   

Thanks


Answers:
author: Brittany Joiner
body: [@David Caballero](/t5/user/viewprofilepage/user-id/4914935) welcome to the community! There's actually a handful of folks like me who love to do exactly what you're describing! [Here's a post listing all of us](https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694#M1677), but feel free to reach out to me if you'd like and I'm happy to discuss what you're looking for and your time frame and see if we'd be a good fit! (My email is brittanyjoiner15 at gmail.com)


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

<https://partnerdirectory.atlassian.com> is the best place to find Atlassian experts, after the community here.
Dependable pipeline triggers
Asked by Bay of Islands Campervans Ltd:

HI,

I want to create a board to keep track of vehicle rentals. I like to set the start and end date, have dependable actions automatically set for certain actions.

Example:

Setup a vehicle rental from start date A to end date B

Have Trello automate date setting for dependable actions:

Notification to send email 3 weeks before start date A

Notification to send email 2 days before date A

Notification to contact 3 days after start date A

Notification to send email 3 days before end date B

Notification to send email 3 weeks after end date B

The rental time varies, so not able to set fixed triggers if you kow what I mean...


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi there! There are the standard due date reminders that will send you an email, but it only does it up to 2 days before the due date.

You can create checklist items within a card and have the dates of these items correspond to the start and end dates, but Trello doesn't offer checklist date reminders.

<br />

Maybe creating "sub cards" cards could be the way to go? So there would be a sub card that would represent the rental start date, and another for the rental end date. The date on the start card would correspond with the rental start date, and the date on the end card would be the rental end date. You can use butler to automate this "dependency" process.  

From there, you can create custom due date reminders to be triggered for these sub-cards based on the due date as milynnus mentioned.   

Happy to provide more details if you're interested in exploring the above solution!  

comments: author: Brittany Joiner
body: ++ on sub cards! I generally find if you really want to do things with checklist items, it's better to just make them their own cards.


author: milynnus
body: [@Bay of Islands Campervans Ltd](/t5/user/viewprofilepage/user-id/4914769)

I have similar project with a RV rental company. Their requirement is 1 just email with introduction video links depending rental unit. In your case, using a power up like Contalist to handle the many emails might be a better approach.

If you want to explore further, my profile has my contact details.

comments: author: Bay of Islands Campervans Ltd
body: HI,

Thanks for your reply. Different companies have different requirements...

My goal is to have an all in one place, using different apps etc at the moment. Not replacing an app for an app.

Is Trello capable of doing what I am looking for?

Cheers, Nick


author: milynnus
body: [@Bay of Islands Campervans Ltd](/t5/user/viewprofilepage/user-id/4914769)

Adding a power up to a board is Trello's approach to enhance the capability of your board. You can always do it with Due Date commands and Trello standard email with Trello Automation using the Trello variables ...etc.
Where to find billing?
Asked by Ginger Grant:

Where is my billing information? It needs to be updated.


Answers:
author: Ste Wright
body: Hi [@Ginger Grant](/t5/user/viewprofilepage/user-id/4914616)

Assuming you're a Workspace Admin - to find billing:

1. Go to your Trello home page (click the Trello icon in the top-left)
2. Expand the relevant Workspace from the left-hand menu
3. Select Billing
4. Use the *Change*hyperlink next to the Payment method, to access your payment details

Ste
Admins and members seem to have the same powers
Asked by A Very Tall Problem:

Hello!

I'm just starting off using Trello, but I'm noticing that when I add an admin and I add a member; they can all pretty much do anything. Members can still see jobs they aren't added to, they can archive cards and lists even from other members, they can invite people, etc. It's not what I had in mind when adding non-admin members.

Is there any way to stop this from happening?


Answers:
author: Brittany Joiner
body: [@A Very Tall Problem](/t5/user/viewprofilepage/user-id/4914629) welcome to the community! you might be looking for an "observer" role, which limits the member access. I believe only an Admin can assign another admin and close the board (there might also be some impact in the roles with Power-Ups).

One thing you might want to do if you are imagining limited scope for a user, is create a board for each user that only has their jobs so their scope is limited to only viewing/editing things that are relevant to them. You can still have a "master" board that has everything on it for you, and use Unito with card syncing out of the box, or build some syncing rules with Trello Automation. Let me know if that helps!

comments: author: A Very Tall Problem
body: I see, alright, thanks so much for your help!


author: Brittany Joiner
body: No problem!
Can you tag and pull client cards across boards into one client dashboard?
Asked by Jade Delaney:

We are a design agency and use this for our project management. We have several boards, but would like to be able to tag the client name and have them pull into an overall client dashboard where we can see a bigger picture of all the things we've ever worked on for them, etc.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Adding one other option on top of what Robin and milynnus suggested - you could use Trello's [workspace table/calendar](https://help.trello.com/article/1332-workspace-views) and filter on label.


author: milynnus
body: [@Jade Delaney](/t5/user/viewprofilepage/user-id/4913674)

Try looking at Dashboard cards because I can create a list of all cards with the same label (customer name) for the workspace from any board.


author: Robin Warren _Blue Cat Reports_
body: You might want to look at reporting options <https://www.bluecatreports.com/trello-reporting/reporting-dashboards-and-charts/>

Or card mirroring, if you want a single Trello board with all the relevant cards mirrored to it. You could look at tools like Unito for that :)