youngmon/atlassian-qna huggingface dataset:
Confluence notification emails are stuck in mail queue
Asked by Teresa Hollidge:

We have stopped receiving notification emails and there are about 1400 emails in the queue. Flushing the queue doesn't send the emails out. We are able to successfully send test messages so we know the configuration is correct. The scheduler is running and we have verified that we have more than enough memory available. We recreated the mail server and tried to flush the mail again with no success. We also put the instance in safe mode but it had no affect on the mail queue.

We ran into this same issue last month. We were only able to clear issue be restarting the server. We'd like to understand what is causing the problem and how to prevent it from occuring in the future. This Confluence instance contains all of our product documentation and is accessed by our customers 24X7.

We're running Confluence 5.1.5. Any help would be greatly appreciated!


Answers:
author: Mathiyalagan
body: Is there permanent fix or feature the to prevent this issue in confluence?


author: Giuliano C.
body: Accoreding to Colin comment, it seems to be related to this bug report: [](https://jira.atlassian.com/browse/CONF-29033)<https://jira.atlassian.com/browse/CONF-29033>

In case of changing the values not fix the issue, have you guys tried to do a \[rebuild of the content indices from scratch? <https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch>

Hope it helps!

Giu


author: Yagnesh Bhat
body: The safest way would be to upgrade to the latest version of confluence , 5.5.x+, and maintain something like a monthly schedule of server/confluence restarts.


author: Paul DeSousa
body: I am getting a block email queue for verrsion 5.5.4, trying to hack in the timeout value to fix.


author: Colin Kinder
body: This looks related: [](https://jira.atlassian.com/browse/CONF-29033)<https://jira.atlassian.com/browse/CONF-29033>


author: Joe Ben Clark
body: Same problem on Confluence 5.2.3. Based on Teresa's post, do I have to restart the server? or just restart Confluence?


author: Manuel Arranz
body: Same problem here with Confluence 5.2.5


Tags: confluence-administration

mail-queue

notification
Problem with connection server confluence
Asked by careless:

Hi. I write c# application for confluence, and want make pages from my desktop application. But i have a problem, i can't connect to server. My code

var soapService = new ConfluenceSoapServiceService();

soapService.Url = "http://localhost:8090/rpc/soap-axis/confluenceservice-v2?wsdl";

var token = soapService.login("admin", "admin");

When I try to run my code I get the message : "An unhandled exception of type 'System.Net.WebException' occurred in System.Web.Services.dll

Additional information: The request was aborted: The connection was closed unexpectedly."

In admin tools Remote API (XML-RPC \& SOAP) is enable.

Why is this happening? If i use this uri = "http://localhost:8090" to connect i recieve: "Additional information: The request failed with an empty response"

Can you help me?


Answers:
author: careless
body: Problem was solved. It is program bug of confluence, now i use version 4.1 and don't have this problem


author: careless
body: Problem change

When i use CLI i have errors

C:\\Users\\a.usov\\Documents\\confluence-cli-3.7.0\>confluence.bat -a getspacelist --

space SP -s <http://localhost:8090> -u admin -p admin

Unable to log in to server: <http://localhost:8090/rpc/soap-axis/confluenceservic>

e-v1 with user: admin.

Cause: (500)Internal Server Error

C:\\Users\\a.usov\\Documents\\confluence-cli-3.7.0\>confluence.bat -a getspacelist --

space SP -s <http://localhost:8000> -u admin -p admin

Unable to log in to server: <http://localhost:8000/rpc/soap-axis/confluenceservic>

e-v1 with user: admin.

Cause: (0)null

What is it? Not true number of port? Port 8090 and address <http://localhost:8090> work in brouwser.
Confluence Whats New Error
Asked by AKASH BHARDWAJ:

Hi Genius,

I have upgraded my Production System from Confluence 5.0 to Confluence 5.1, Now whenever i open my Confluence Screen on Whats New Screen i see error as

![](https://mail.csscorp.com/owa/attachment.ashx?id=RgAAAADkDxWHsmc1Q4fmfObk2GcnBwD%2bL4jlwLZ5R4A2fDhBCCcGAAAA8guNAAD%2bL4jlwLZ5R4A2fDhBCCcGAAAA9OPAAAAJ&attcnt=1&attid0=BAAAAAAA&attcid0=image001.png%4001CEF1D2.CDA80590)  
Any help on how to resolve this issue.  


Answers:
author: AKASH BHARDWAJ
body: Please find the attached screen shot.


author: rambabu patina
body: We are unable to see the attache screen shot. Please attach properly.

Thanks,

Patina
Any way to disable watch notifications in Confluence?
Asked by Robert Lauriston:

I got a message from Amazon saying that my EC2 instance that hosts Confluence exceeded an email limit.

Is there some way to disable watches, or failing that to restrict email access to support tool messages to Atlassian?


Answers:
author: Ram Muthiah
body: See [](/questions/50454/how-to-set-autowatch-globally-off)<https://answers.atlassian.com/questions/50454/how-to-set-autowatch-globally-off>. Does it help?


Tags: confluence-administration
How do export blogs?
Asked by Natalie:

When you export a space can you export the blog posts with it?


Answers:
author: Steffen Heller
body: Here is some information:

<https://confluence.atlassian.com/display/DOC/Exporting+Confluence+Pages+and+Spaces+to+PDF#ExportingConfluencePagesandSpacestoPDF-Exportingablogpost>

Bottom line:
> Blog posts can only be exported individually. Blogs cannot be exported at the space level.


author: dtan
body: In 5.4, the Space Tools Export options clearly says you can export all pages and blog posts. However, when I tried it, only the XML export option include the blog posts, PDF and HTML options doesn't include the blog posts. At least in our environment.

( ) Normal Export  
Generates a PDF file of **all pages and *blog posts*** in this space, including comments and attachments.

( ) Custom Export  
Generates a PDF file of selected pages based on options that you choose from below.
Firefox opens the fullscreen view on CTRL+F
Asked by Jeremy Seely:

The keyboard shortcut for fullscreen view in Confluence is 'f'. However, my users often want to use CTRL+f to search for text on a page. Unfortunately for those people using Firefox, Confluence opens its fullscreen view when doing this. I've tested this on my system with no addons and was able to reproduce it.

Searching through support documentation I haven't found any other mentions of this. Has anyone else experienced this and, more importantly, does anyone know how to fix this?

Confluence 4.3.7  
\<added\> Firefox 25.01


Answers:
author: Jeremy Seely
body: No this is on the main view of any page. Ctrl+f both opens the browser search box (which is the only intended behavior) and also converts the page into fullscreen view.


author: Jeremy Seely
body: No this is on the main view of any page. Ctrl+f both opens the browser search box (which is the only intended behavior) and also converts the page into fullscreen view.


author: BillA
body: that's strange. I assume you're in the editor screen when this happens? The full screen shortcut in Confluence is ctrl+shift+f, not ctrl+f.

Ctrl+f should open find/replace within the Confluence editor,


author: Jeremy Seely
body: Firefox 25.01


author: Timothy
body: Just a question, what version of Firefox?


Tags: firefox

screen
Best practice for upgrade/export (from Download 3.5.4 to OnDemand)
Asked by charles_gnshealthcare:

Hi all,

We have an old version of Confluence, (Download version) 3.5.4, and I need to get our spaces over to our new OnDemand instance. I understand that I must upgrade to the latest version to be able to export my data in a form the OnDemand instance will accept.

I have a couple of "best practice" questions about this:

Can I make a copy of the Download version, and just upgrade it (thus giving myself a handy backout plan should things go awry)? That would also allow my users to continue to access the data while I am fiddling about with the export.

Also, can I jump right to the latest version, or must I go through intermediate versions first? If the latter, is it OK to just upgrade to the next major version, or do I need to upgrade to every minor and sub-minor version as well?

Thanks,

Charles


Answers:
author: AgentSmith
body: You can spin up an evaluation license and specify 3.5.4 here:

<https://www.atlassian.com/software/confluence/download-archives>

Import your spaces then upgrade to 5.x (5.3 right now).

At that point you should be able to export that data and import it straight into OnDemand.

Good luck to you!

comments: author: Theinvisibleman
body: Just to add on, you can refer to this link for upgrading : <https://confluence.atlassian.com/display/DOC/Upgrading+Confluence>


Tags: cloud

confluence-cloud

export

upgrade
Confluence markup changes by itself
Asked by Barclay Dunn:

I have some big API docs in our confluence system and often when I edit part of the doc, it will cascade a bunch of changes down thru the doc. So for instance I set up a TOC that only shows Heading 4's. I've made a simple change to something in the doc and all the Heading 4's change to Paragraphs without my touching them at all (so they no longer show up in the TOC). Or suddenly after I save I have a bunch of extraneous Heading 4's. I have lots of sections of Preformatted Code that gets changed to Paragraphs by itself. In short I am finding the editor extremely hard to predict and work with because I never know what the F it's going to do with my text. I know you have no plans to restore the ability to see the actual formatting of the code, which is too bad, because at least then I knew why my text was doing what it was doing! Anyway, if there is something I can do to prevent this happening, I'd really appreciate it. We're using Confluence 5.2.5.


Answers:
author: Kirstin Seidel-Gebert
body: Hello Barclay,

the Source Editor Plugin may be helpful in your case, at least to check the source code:  
<https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor>

Regards,  
Kirstin

comments: author: Barclay Dunn
body: Accepted as the best workaround available. Confluence gets up to hijinks with the html unless you edit it using the plugin. I got our admins to install the plugin and it has helped a lot. Thanks.
How do I configure Confluence to send plain text emails?
Asked by Sean McBride:

I have a subset of users who cannot receive emails that are not plain text, therefore they cannot receive the emails that Confluence sends since they are HTML. I wanted to see if there was a way to set Confluence to only send plain text emails. I know it is possible in JIRA, but have not found a way to do it in Confuence.

Thanks for your help.


Answers:
author: HosseinA
body: Hi,

You may try to customize the mail templates and change them by following the link below.

<https://confluence.atlassian.com/display/DOC/Customising+the+eMail+Templates>

Hope it helps.


Tags: confluence-administration
How to install out-of-date version of system plugin?
Asked by Phillip Ponzer [Cprime]:

The Code Macro plugin has been upgraded to a system plugin in Confluence 5.4. This is fine, however, I cannot install the version I prefer (version 2.1.1) because of this.

I would like to install the older version of the Code Macro plugin because of the bug the latest version introduced: <https://jira.atlassian.com/browse/CONF-31476>


Answers:
author: Joe Clark
body: You'll need to get your hands dirty on the file system to change Confluence's bundled plugins. We have a KB article on how to do this: <https://confluence.atlassian.com/display/CONFKB/How+to+Edit+Bundled+or+System+Plugins>

Note that Atlassian doesn't support this kind of configuration, so if you make a change like this and it screws things up, our support team will ask you to revert the change before troubleshooting any further.


author: Davin Studer
body: You might be able to do it using the **old** plugin admin page. Not sure ... I'm not on 5.4.

**http://\<server base url\>/admin/viewplugins.action**

comments: author: Phillip Ponzer [Cprime]
body: Nice idea! Just tried it, however, and it will not allow me to either uninstall the Code Macro plugin or install the older version on top of it.


author: Davin Studer
body: Ok. There are some plugins that the new plugin manager will not let you disable, but the old one will, so I was hoping that it might help out in this case.


Tags: addon-com.atlassian.confluence.ext.newcode-mac
Creating multiple jira issues from Confluence 5.4 - columns?
Asked by Mark Haller:

Hi there

The documentation on this new Confluence 5.4 is really light - is it possible to use the columns in a table to create the JIRA issues? So first column is Summary, second is Description, third is Time Esimate, etc?

If not, PLEASE ADD THIS! :-)


Answers:
author: Charles Wells
body: There is an existing issue for this desired functionality - [](https://jira.atlassian.com/browse/CONF-31867)<https://jira.atlassian.com/browse/CONF-31867>

Go vote it up!


author: bay22
body: bump....

is this something that is in the pipeline??

great to add straight to jira now, but to include at least description, priority and user assigned would be amazing


author: Adam Zolyak
body: Agree. While the ability to create issues in bulk directly from Confluence is a huge time saver, I still spend hours copying issues descriptions from Confluence to JIRA. Alternatly, we have tried leaving the User Story details in Confluence and not in JIRA, but then the devs and testers spend a lot of time hunting for things in Confluence. Adding basic support for at least mapping the Description column in Confluence in JIRA would be a huge help.
Default Macro Metadata Provider won't start
Asked by Hassard:

Macro plugin won't start so user macros are all emtpy


Answers:
author: Hassard
body: I rememeber now, it was the adaptavist content formatting macro that broke everything :(


author: Hassard
body: You will have a plugin that is not compaitable with the version of confluence you are runnning. I removed an out of date plugin from the UPM and all worked fine again.


author: Julia Wester
body: i have the same issue. The system plugin is disabled and I don't have an option to enable it.
Can I get history of rights for a specific Confluence page.
Asked by Abhijeet Mashale:

Can I get history of rights for a specific Confluence page.

Means which user had which right the how the right to confluence space had changed and who has changed.


Answers:
author: Bob Swift (personal)
body: There is a difference between space permissions and page permissions. Space permissions are more manageable from an auditing perspective. As Mauro mentioned, Confluence doesn't track the person that made the change, but you can track the changes over time by capturing snapshots of the current state on a regular basis (daily, weekly, or monthly for instance).

To do this, use [getSpacePermissionList](https://bobswift.atlassian.net/wiki/display/CSOAP/Documentation#Documentation-getSpacePermissionList) from [Confluence Command Line Interface](https://bobswift.atlassian.net/wiki/display/CSOAP). This will produce a csv file of all the current space permissions. By using your favorite job scheduler (like [Bamboo](https://www.atlassian.com/software/bamboo)), you can create the snapshots on a regular basis. You can use a diff tool on the csv output to see changes. An alternative would be to import the csv into a database table so you can do more more sophisticated reporting.

For my OnDemand instance of Confluence, I use a local Bamboo instance and [CLI Plugin for Bamboo](https://bobswift.atlassian.net/wiki/display/BCLIP) to run [getSpacePermissionList](https://bobswift.atlassian.net/wiki/display/CSOAP/Documentation#Documentation-getSpacePermissionList) to a csv file and then upload to Confluence on a daily basis.


author: Mauro Badii
body: Hi Abhijeet,

I'm afraid that Confluence doesn't provide such functionality.

cheers

comments: author: Abhijeet Mashale
body: Hi Mauro,

Thanks for reply.

There should be some way to get the data.

For example if there are more than one confluence administrator so we need to get such data.

Regards,

Abhi


author: Mauro Badii
body: Abhijeet,

I'm sorry to say that there is no log with such information on Confluence OnDemand for auditing purposes.

Regards,  
Mauro


Tags: cloud

confluence-cloud
Why is the JIRA "Create Issue" button not appearing, when selecting Text on a Confluence page
Asked by Mario Fraiss:

Hi,

We have installed

* JIRA 6.1.4
* Confluence 5.4

and both are configured by Application Links as Incoming and Outgoing Trusted Applications.

Normally, if we select a text on a confluence page, the button to create jira issues from the selected text should appear, but it doesn't. The "quote" button is shown correctly.

Any Ideas?


Answers:
author: Mario Fraiss
body: We were able to resolve the issue. The reason was, that the Refined Wiki Theme Add-On was not fully compatible with Confluence 5.4 - Now this great feature works!


author: Mark Wittig
body: I have the same Problem with the standard theme.

We are using Confluence 5.6.3 and JIRA 6.3.7.


Tags: confluence-administration
How to link to anchor/heading in page in the search result?
Asked by Hans Bergsten:

If I have a Confluence page named "How to edit text" and it has an Heading 2 named "Auto Completion", searching on "Auto Completion" returns a link to the "How to edit text" page. Is there a way to also get a link directly to the "Auto Completion" heading/anchor?


Answers:
author: Dario B
body: In case anyone is still interested in this, please have a look at below feature request recently recently for this:

<https://jira.atlassian.com/browse/CONF-43672>


author: Matthew J. Horn
body: The best approach I can think of is to detect the search term pass it to the next page the user navigates to (hopefully, a page in the results).

Then use JavaScript in your content pages that detect when a user is coming from the search page, and if so, extract the search term that was previously stored.

On page load, jump to the location of the first occurence of that term. You could get a little trickier and use JS to determine the next-higher heading tag of the found term on the page, and jump to that heading instead.

comments: author: Hans Bergsten
body: Hi Matthew,

Thanks for the suggestion. I see what you mean, and maybe that's the best that can be done, but I'm still holding out hope that there is a way to get links to anchors matching the search critera right there on the search result page.

Thanks,

Hans


author: Steffen Heller
body: @Hans:

If you want to create hyperlinks within a page Kirstin explained it.

If you are looking for a way to get better search results, meaning search results that link to a certain part within a page instead of linking to pages as a whole I am not aware of anything.

comments: author: Hans Bergsten
body: Thanks Kirstin and Steffen,

What I'm looking for is links to a certain part within a page in the search results. If anyone is aware of some solution, e.g. via plugins, interceptors or other "hacks", I'd be grateful for any hints.

Regards,

Hans


author: Kirstin Seidel-Gebert
body: Hi Hans,

click **Insert \> Link** and then switch to **Advanced** .  
In field **Link** , enter: How to edit text#Auto Completion  
If the pages comes from another space, you'll have to add the space key before the page name, separated by a colon.

Refer to <https://confluence.atlassian.com/display/CONF43/Linking+to+Pages> for more information on linking to pages.

Regards,  
Kirstin


Tags: search
Linking to pages with special characters in the sidebar?
Asked by Jenn Leaver:

I'm using the Documentation Theme (on Confluence 5.4) and configuring the sidebar.

In the Navigation field for the Sidebar, I'm adding links to a few pages for easy access.

Each page has a special character, a colon (:) in the title.

I've tried the following:

* \[Page: Name\]
* \[Page%3A Name\]

Instead of bringing me to the correct page, Confluence pops up an "Add new page" with the title "Page%3A Name."

Any suggestions?


Answers:
author: Steffen Heller
body: I never worked with version 5.4/documentation theme/sidebar but can't you just use the same syntax that you get when you automatically insert a link on a normal confluence page?

When I do that I get

```
[Page:Name|:Page:Name]
```

for a link to a page called "Page:Name".


author: Jenn Leaver
body: I asked this question on the [Confluence documentation page for "Configuring the Documentation Theme"](https://confluence.atlassian.com/display/DOC/Configuring+the+Documentation+Theme?focusedCommentId=429917505&=#comment-429917505) as well. Rachel Robins supplied this answer (with a workaround):
> *I'm sorry I don't have an answer to your question. In wikimarkup the : is used to indicate a space key, so I am not surprised that it wont interpret it as part of the page title. I see you've also posted this question on Answers. I hope someone from the community has a nifty workaround for you.*
>
*One workaround I did try was putting the entire URL in the wikimarkup which appeared to work. Not ideal, but did work. In the example below my page title was Colon: Page.*  

|--------------------------------------------------------------------|
| *`[Colon: Page|http:``//yoursite/display/SPACEKEY/Colon%3A+Page]`* |

> *If you are not using the Header and Footer functionality in the Documentation theme you might want to try using the default theme instead. You can configure the Default theme to show the whole page tree like the documentation theme does and easily add and remove shortcuts without needing wikimarkup. There's info this here [Configuring a Sidebar](https://confluence.atlassian.com/display/DOC/Configuring+a+Sidebar). The default theme sidebar had no problems with shortcut links to pages that contain colons in the title, and it is much easier to manage the shortcuts.*

If anyone has a different workaround that would create the link without providing the full URL, I would appreciate it!


Tags: documentation-theme

link

markup

side-bar

special-character
Mandatory labels in Confluence
Asked by Chris Wood:

Hi,

Is there an option to ensure a label must be entered into the editor with confluence 5.2?

I have read other articles and there does not appear to be any concrete solution to this.

We can instruct users to fill out the label field but it would be nice if they could not save until atleast 1 is entered.

Thank you!


Answers:
author: Chris Wood
body: One of our developers put the following into the theme javascript file:

Hope this helps someone else.

```
$(document).on("click", "#rte-button-publish", function(e) {            var labelbutton = $("#rte-button-labels");            if($(labelbutton).length &gt; 0)            {                if($(labelbutton).find(".trigger-text").text() == "Labels")                {                    e.preventDefault();                    e.stopPropagation();                    alert("Page requires at least one or more labels");                }            }        });
```

```

```

```
/* CSS to not let last label be removed */.aui-label.aui-label-closeable:last-child:first-child {    padding-right: 5px;    position: relative;}.aui-label.aui-label-closeable:last-child:first-child .aui-label-split-close {    display: none;}
```

```

```

comments: author: Kai Ehlig
body: This is what I am looking for

It would be great to know which file I need to edit


author: Colm Maguire
body: the theme javascript file apparently


author: Davin Studer
body: Nope. No option for that. You could write a plugin for it, or maybe write a Speakeasy extension for it.

comments: author: Chris Wood
body: Thanks Davin.

Anybody have code samples for this?


author: Scott Oliver
body: Hi.Could the above css be extended to remove the 'x' for labels containing a certain value?Thanks.


author: Davin Studer
body: Not with just CSS no. You would need to use JavaScript for that. With CSS 4 you could do it, but nothing supports CSS 4 yet.


Tags: confluence-administration