youngmon/atlassian-qna huggingface dataset:
Domain name changed, all inline links say "Can't find link"
Asked by Jakob B_:

Hi Community,

I raised a support ticket on this, but maybe one of you gan give me advice even faster.

We changed the URL of our Confluence and Jira Sites today. The redirection of links works fine as described in the Atlassian documentation. But now all links with inline view (we have thousands of those and need the display view for a smooth documentation structure) say "Can't find link". No word in the documentation about that severe impact on the whole Confluence-Look-and-feel after a domain name change.

Is there kind of a batch job for changing all the links from the old domain name to the new domain name so that the original link view will be restored?

![Ashampoo_Snap_26 October 2022_12h37m28s_004_.png](https://community.atlassian.com/t5/image/serverpage/image-id/222550i44ADEF500E643D42/image-size/large?v=v2&px=999 "Ashampoo_Snap_26 October 2022_12h37m28s_004_.png")

Thanks for your help and best regards,  
Jakob


Answers:
author: Nic Brough -Adaptavist-
body: This looks like your writers have been entering static links, instead of using macros that use the application links to point to a linked application.

They have been entering things like <HTTP://asite.atlassian.net/some/page/on/site>. It doesn't matter that the URL leads to a linked application site, it's static reference.

So, when the URL for the site pointed to changes, Jira and Confluence don't know that, and they carry on presenting the same thing the author entered. You won't have this problem if your authors used dynamic links (instead of <https://a.atlassian.net/jira/browse/ABC-123>, use the jira macro with the parameter ABC-123, and inside Confluence, use link:\[(space:)page name\])

Unfortunately, there's no easy search and replace in Confluence, you'll need to find or write an app to do that.

comments: author: Jakob B_
body: Hi Nic, thank you for your answer. Honestly I didn't exactly get the point. What we did (and always do) when linking to othere pages within our Confluence site: we just copy\&paste a page link in the editor or use the /"Insert a link" function and serach for the target page via key words. That's how it should be done, isn't it?

HOWEVER - the problem has been solved by the support team in the meantime:

".... i have just updated the links from database side"

Best regards, Jakob


author: Nic Brough -Adaptavist-
body: You say "we just copy\&paste a page link in the editor " - yes, that's the whole point, you're not creating system-aware links, you're creating static links, which won't resolve to the new place applications have moved to.

Glad you've got it sorted though, hacking the database is the easiest thing you can do with static links.


Tags: cloud

confluence-cloud

domain
Migration of Apps
Asked by SaravanaKumar:

Do we need to pay extra pricing when migrating the applications from the server to the cloud?  

When we install the apps in the cloud, does the app data get migrated successfully?


Answers:
author: Sayed Bares [ServiceRocket]
body: Hi Saravana,
> Do we need to pay extra pricing when migrating the applications from the server to the cloud?

Yes, the app in Cloud is a different product than Server/DC. So you will have to pay for Cloud separately.

However, Atlassian does offer **[Dual licensing](https://www.atlassian.com/migration/assess/calculate-pricing/dual-licensing)** which will allow you to get 100% discount when migrating to Cloud, and most third-party apps do follow this policy. You will need to confirm with them to ensure that they do.
> When we install the apps in the cloud, does the app data get migrated successfully?

This depends on the type of app you are using, some apps migrations are fully supported, some partially and some apps need to be migrated manually, you need to confirm this with the app vendor or you can see this in step 1 Assess your apps. For more information, refer to <https://support.atlassian.com/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/>

Best,

Sayed


Tags: cloud

confluence-cloud
Filter issues by JIRA assignees in 2 groups (eazyBI)
Asked by Seifallah Bellassoued:

Hello,

I want to filter assignee by all Members who are in 2 groups on the same time. for example on Developers group and Approvers groups.

I found on the doc this filter.

    Filter([Reporter].[User].Members, CoalesceEmpty([Reporter].CurrentMember.get('Groups'), '') MATCHES '.*developers.*')

I can filter by only developers group but not Approvers group.  
Any help pleaze ?  
Thanks in advance.  
Regards,  
Seif,


Answers:
author: M?rti?? Vanags
body: Hi [@Seifallah Bellassoued](/t5/user/viewprofilepage/user-id/1725515)

Why woud you use the "Reporter" dimension if you need to filter assignees?

The way I understand your question you need to create a calculated member in the "Assignee" dimension using the following formula:

```
Filter(
[Assignee].[User].Members, 
CoalesceEmpty([Assignee].CurrentMember.get('Groups'), '') MATCHES '.*developers.*'
AND
CoalesceEmpty([Assignee].CurrentMember.get('Groups'), '') MATCHES '.*approvers.*'
)
```

Martins / eazyBI

comments: author: Seifallah Bellassoued
body: Thanks [@M?rti?? Vanags](/t5/user/viewprofilepage/user-id/510467) it works.

For your remak, i just copy the code from the docs. But, you have right i should put assignee instead of Reporter.

Have a great day !


Tags: eazybi

jira-cloud
How the Service Catalog management will work in Jira Service Management
Asked by Sreenadh:

Hi,

How the Service Catalog management will work in Jira Service Management.

Kindly help me out with the examples from scratch.

Thanks,


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sreenadh](/t5/user/viewprofilepage/user-id/5029401)

You can read more about request types here <https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/>

The main thing that you should do is to organize your catalogue in such a way to help your customers find a service they want. You can follow an ITIL service catalogue template (there are a bunch over the internet) to help you organize your catalogue, and you can adjust them to your liking and to a way that will help your customers. At least that's I would do.


Tags: cloud

confluence-cloud
How to see who finalized the signatures?
Asked by maria_grigore:

Hello! Is it somehow possible to see or record who is the person who finalized the signatures? Thank you!


Answers:
author: Chris Cairns - Digital Rose
body: Hi Maria, eSign (for Confluence) automatically adds a comment to the page recording the user that finalized the signature page.   

This comment can be seen inside Confluence itself, or on the PDF Signature Archive that is attached to the page on finalize.

![eSign Comment on Finalize.png](https://community.atlassian.com/t5/image/serverpage/image-id/222702i46F85C73B7CA4A66/image-size/large?v=v2&px=999 "eSign Comment on Finalize.png")

Please feel free to connect with us at support@esign-app.com if you have any follow-up questions.

Chris @ Digital Rose  
<https://www.esign-app.com/>  

<br />


author: Srinatha T
body: Hi [@maria_grigore](/t5/user/viewprofilepage/user-id/5063001) ,

I am not expert on this and never used this plugin. However a quick look into there documentation, it looks like "Content By Label Report " will pull the details you are looking for. You might want to check on below page.

* [Signature Search and Reporting](https://support.esign-app.com/space/CSIGN/1899134977)

I hope the above info helps. Have a good day!

Thanks,

Srinath T


author: Srinatha T
body: Hi [@maria_grigore](/t5/user/viewprofilepage/user-id/5063001) ,

Welcome to Community.

What signature's you are referring to? I think you are using some third party app for signing the pages?

Thanks,

Srinath T

comments: author: maria_grigore
body: Hi! I am using eSign plug in for signing the pages.


Tags: cloud

confluence-cloud
Postgresql many processes in idle status
Asked by socmss:

Hi support team,

<br />

We?ve upgrade our confluence server to 7.20 and now when we tried to start the services we faced with too many postgresql processes in idle status.

<br />

Could you help us?

<br />

Thanks in advance.

Regards.


Answers:
author: Srinatha T
body: Hi [@socmss](/t5/user/viewprofilepage/user-id/1550135) ,

Welcome to Atlassian community.

In server.xml file while defining the resource connection you have an option to set MaxIdle time. What is this value set to ? The below KB has the info, you might want to check on the same.

* [Surviving-database-connection-closures](https://confluence.atlassian.com/doc/surviving-database-connection-closures-297665664.html)

Thanks,

Srinath T


Tags: confluence-server

server
I'm getting NaN and undefined dates where my colleagues get a date.
Asked by Ignacio Cabau:

Hi,

I don't know why but we have a wiki page where we calculate a date.

If I open this wiki page I get "NaN undefined NaN", but if I open it from other laptops in my company they get a date.

So the problem is not the query itself. I tried using another web browser and I get the same NaN, even opening from my phone, so I think it is related to my user.

Anyone knows where/how can I fix this issue?

Thanks in advance to the community.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Ignacio Cabau](/t5/user/viewprofilepage/user-id/5062886) ,

Please clarify the case a little bit for us to help. What apps do you use to calculate dates? What serves as a source table for these calculations?

I may assume that you are using the [Table Transformer](https://docs.stiltsoft.com/display/TFAC/How+to+use+Table+Transformer+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro provided by the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app (that is our add-on) for calculations and the Jira Issues macro as a source table.

If this is the case, the problem may be in the permissions for your user. You can't see some issues in Jira, the same goes for the Jira Issues macro and subsequently the dates are not calculated for you properly.


Tags: confluence-server

filter

server

table

table-filter

table-filter-and-charts

table-transformer
Problem displaying a Confluence image file in GitHub Markdown file
Asked by Peter Kim:

In a GitHub markdown file, I would like to display an image file stored in the Confluence server 7.13.7.

In the GitHub markdown file, we use the following line:

```
<img src="https://A-Web-Address/rest/gliffy/1.0/embeddedDiagrams/SOME-UNIQUE-NAME.png" alt="drawing" width="800"/>  
```

When I view the markdown file in GitHub, I see a broken image:

![Screenshot 2022-10-25 150508.png](/t5/image/serverpage/image-id/222445i82996934C0DD360D/image-size/large?v=v2&px=999 "Screenshot 2022-10-25 150508.png")

Any suggestion? Thank you.


Answers:
author: Trudy Claspill
body: Does your GitHub system have authorization to access information on your Confluence system?

comments: author: Peter Kim
body: I do not know. I will find out. Thank you for the suggestion.


Tags: confluence-server

github

server
Linking files from Teams into Confluence
Asked by Jill LaGrange:

I'm trying to link files that are stored in Teams to my Confluence page, but I get the following error message:

Invalid license key for SharePoint Connector.

Is there a particular license I need to enable this function?

Cheers,

Jill


Answers:
author: Lorenzo Manfredini
body: HI [@Jill LaGrange](/t5/user/viewprofilepage/user-id/5062631),  

as [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) mentioned, it seems that you are using our [SharePoint Connector for Confluence](https://marketplace.atlassian.com/apps/1218247/sharepoint-connector-for-confluence?hosting=server&tab=installation) and that the license has expired.

I linked you to the installation chapter, but please make sure to choose the right version of the app (Server/DC/Cloud/) before you continue with the installation.  

If you have any additional questions, feel free to reach out to us through our official support channel:   
[Support Portal](https://jira.communardo.de/servicedesk/customer/portal/2)

We're here for you!

Regards,  
Lorenzo  
Communardo Support


author: Alex Koxaras _Relational_
body: Hi [@Jill LaGrange](/t5/user/viewprofilepage/user-id/5062631) and welcome to the community,

It seems that you are using an app for this, and that the license has expired. Can you please check on your system settings, under apps if and which app you are using? Are you on cloud or on prem? Perhaps the problem is on Teams and not on Confluence.


author: Jill LaGrange
body: Thanks guys, I'll check into the licensing here. I will likely need admin access to make any software updates, so I'll need to go through the help desk. At least this gives them a starting point.


Tags: cloud

confluence-cloud

ms-teams
How to import Google Doc content to take on the native Confluence page formats?
Asked by John Limon:

We need to import Google docs (and a few MS Word docs) into Confluence pages but not as embedded or imported documents. We want the content, but not the formatting. Is there a way for the incoming content to inherit/take on the Confluence formatting on the landing page?

Currently, we're brute-strengthening our way through with manual copy/paste/clear formatting/apply formatting operations. It sure would be great if there's a way to do this programatically/automatically. What say you, Atlassian community?


Answers:
author: Brant Schroeder
body: [@John Limon](/t5/user/viewprofilepage/user-id/5062528) Welcome to the Atlassian community

The only way to import without formatting would be to do what you are doing, manually copy and paste.


Tags: confluence-server

google-docs

server
I can not find the way to create a new macro,
Asked by Guillermo Villanueva:

I can not find the way to create a new macro, I have already checked the steps suggested by the help


Answers:
author: Peter DeWitt
body: [@Guillermo Villanueva](/t5/user/viewprofilepage/user-id/5062476) The macros work a bit different in Cloud than in Server/Data Center. I'm not sure if that's your challenge or not. However, to get you started, take a look at this previous article by [@James Dellow](/t5/user/viewprofilepage/user-id/502478) <https://community.atlassian.com/t5/Confluence-Cloud-articles/How-to-create-simple-custom-macros-in-Confluence-Cloud/ba-p/1227422>. He has a good explanation of the general process.

Also, Atlassian has release the Forge development platform that can be used. Take a look here: <https://developer.atlassian.com/platform/forge/>

cheers -dewitt

comments: author: Guillermo Villanueva
body: thank you for your response


Tags: cloud

confluence-cloud
How to modify a codeblock using the confluence python api
Asked by Harry:

Hi, currently I have a yaml format code block on a confluence page, I'm trying to update this as part of a python project using the confluence python api, so far I've been using

confluence.get_page_by_id

and then

page_content =page\['body'\]\['storage'\]\['value'\], and then inserting the new data and using

confluence.update_existing_page  
(pageid, page_title, page_content, type='page', representation='storage', minor_edit=False)

to attempt to update the page, however the page doesn't update but the api call doesn't throw out any messages about failure/ If I update the page_title that gets updated, just not the information in the page macro. Is there a different way I'm meant to go about updating data contained within macros?

Thanks


Answers:
author: Florian Bonniec
body: Hi [@Harry](/t5/user/viewprofilepage/user-id/5062465)

No I think your way is the way to go. You have to push the entire page content using the API. Note that is you push everytime the same content for test, Confluence will notice that there is no difference and will not update the page/create entry in the page history.

Also make sure that you escape all special characters.

I tried it in the past but never success to do the same thing but with JSON content not python. I end up creating a user macro that was decoding base64 and pushed my content encoded in base64 to avoid any issues with special characters.

Regards


Tags: confluence-server

python

server
Could we have different accounts under the same organisation?
Asked by Chep:

Hey everyone,

Our company is about 40 people. Different colleagues have different involvement in Trello. Wonder if we could have 30 premium accounts and 10 standard/free accounts under the same organisation?

Thank you.


Answers:
author: Hannah Humbert - Simpla Workflows
body: From what I understand, you're wanting to purchase a paid workspace, and you'd like 30 user licenses within that workspace. For the 30 paid users, you would add them as workspace members within your paid workspace. These 30 users will have access to all non-private boards within the workspace. For the remaining 10, you can just add them to the boards they need to see. These 10 users will be considered guests. However, if you add a guest to multiple boards in the workspace, they'll become a multi-board guest and you'll need to pay for them (they'll be billed the same as a regular workspace member). There's more detail here:  
<https://help.trello.com/article/715-inviting-people-to-a-workspace>  
<https://help.trello.com/article/1236-board-guests>  
<https://help.trello.com/article/1123-multi-board-guests>


author: blackmackcrack
body: Probably yes. These threads helped me:

[-](https://onlinecasinos-australia.com/low-minimum-deposit-casinos.html) <https://support.atlassian.com/user-management/docs/what-are-managed-accounts/>

- <https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/>

Maybe it can help you. Wish you the best.
Multiple recurring task, cannot track source card.
Asked by Ms Tan:

Does an archived card still be able to produce recurring card? It seems the case for me because I search in my board for the title 'Check email' but all I find is single card, and I keep archiving them because the card appear in more than one of my list (might be some issue in the setting /butler)

I want to reset this situation and create new card for the recurring task. I archive all cards of this title and go into the archive side to delete all the cards (there are so many, can I delete all of the archive card of a particular title? if not, is there a faster method? I don't want to delete everything in the archive yet.)


Answers:
author: Stephen Andrews
body: Is this the *Card Repeater* Power Up?  

You can click on "Repeats" at the top-right of your board.

This shows you all repeating card. Click on the one you want. This will open the original source card - even if it's archived - then when it opens, click "Repeat" in the sidebar. If you then click "Remove" that stops the repeating.


author: milynnus
body: [@Ms Tan](/t5/user/viewprofilepage/user-id/4469098)

I set a card repeater on an archived card and it does create a copy of the card.

I suggest you find out the source card by adding .json to the card url and look for "cardSource"

```
"cardSource":{"id":"61273....7585","name":"Auto Test","idShort":117,"shortLink":"OmWtNb1A"}}
```

append the shortLink like this <https://trello.com/c/OmWtNb1A>

For the second part of your question. Deleting card can only be done via API and you can used it on archived cards.
Is there a way to only trigger automation if a card name contains a standalone phrase?
Asked by Andrew:

I'm trying to trigger something if the card contains "PR" - I'd like to use it in a title such as "PR Test", so it triggers when the phrase PR is set standalone. However, it's triggering whenever it's in the middle of a sentence, so "practice" triggers it. Is there a way to have it ignore when it's a part of a sentence?


Answers:
author: David Bakkers
body: Hello [@Andrew](/t5/user/viewprofilepage/user-id/4531076)

What is the [wildcard pattern](https://help.trello.com/article/1156-pattern-matching-and-wildcards) you currently have in the trigger rule?
Can you automate a card's due date to be *tomorrow* at a certain time?
Asked by Andrew:

Can't find the option. For example, if I wanted a card to be set to tomorrow at 9am if the post title contained a certain phrase.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Yes, you can create a rule that looks something like this:

![Screenshot_20210826-121325_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/157584i6E84A33D9BD6D28F/image-size/large?v=v2&px=999 "Screenshot_20210826-121325_Chrome.jpg")

comments: author: Hannah Humbert - Simpla Workflows
body: Also note that it might set the card to 9am EST. If you're not in that timezone, changing your timezone settings might resolve this, or you could just set the time in your rule to suit your timezone


author: Andrew
body: Thanks!


author: Hannah Humbert - Simpla Workflows
body: You're welcome! ?
Is there any way to automate the renaming of a card to itself without the intro word?
Asked by Draw:

If I have a card named "Test 123" and I wanted to automate it being renamed to "123" when it detects the word "Test", how would I do that? The only options I seem to have are {cardname} which is for appending, but I want to detatch something from the title. Is this possible?


Answers:
author: Felix
body: See <https://help.trello.com/article/1156-pattern-matching-and-wildcards>

You could do this with a rule like:

```
when a card with a name starting with "Test {*}" is added to the board, rename the card to "{cardnamewildcard1}"
```

comments: author: Draw
body: That works perfectly, thank you so much!


author: milynnus
body: [@Felix](/t5/user/viewprofilepage/user-id/853253)

This convention you are using

```
{cardnamewildcard1}  
```

Is it new? Does it mean that if I can used wildcard in subsequent actions / different criteria of the trigger (can't think of an example} and I am able to use them downstream?


author: Felix
body: Hey [@milynnus](/t5/user/viewprofilepage/user-id/3947182) - the field based wildcard references are not new, but I noticed they weren't documented - I just updated the docs here to include a little info about them: <https://help.trello.com/article/1156-pattern-matching-and-wildcards>


author: milynnus
body: [@Felix](/t5/user/viewprofilepage/user-id/853253)

Thanks. I remember a few times I had wanted to use a wildcard in a second part of a command but realised that Trello would not be able to distinguish which wildcard1 I wanted. This is the answer to that challenge.


Tags: automation

rule
How many workspace can I have in a Business class license
Asked by Francesco Tesoriere:

Hi all,

I'm new here.

I purchased a Business class license and associated it to my account.

Can I have more than 1 business class workspace into my account?

If yes, how can I upgrade a free workspace into a business class one?

Regards,

Francesco


Answers:
author: Hannah Humbert - Simpla Workflows
body: When you purchase a Trello plan, what you're doing is creating a paid workspace. So your plan is at the workspace level. If you'd like to have multiple paid workspaces, you would need multiple plans. What would be the need to have multiple paid workspaces?


author: Vero Rivas
body: Hi [@Francesco Tesoriere](/t5/user/viewprofilepage/user-id/2043679)

Look at this post, maybe can help you

<https://help.trello.com/article/714-trello-premium-user-guide>

Cheers