youngmon/atlassian-qna huggingface dataset:
Confluence is Slow - Why?
Asked by Peter Twiss:

Hello,

Looking to understand why Confluence is consistently slow. I know it is not my PC, nor my internet connection.

I also get less than 100% loading half of the time, where I have to press the refresh button 1-2 times to get buttons/options to appear.

This tool will start losing legitimacy if performance cannot be addressed. Great tool function, poor loading/speed.

++I'd like to know:++

(1) if others have this same issue?

(2) What is Atlassian doing about the performance?

(3) When can we expect resolution.

Thanks


Answers:
author: Meg Holbrook
body: Adblock is such a pain for a lot of sites, I'd try turning that off and checking it out.

Especially when you have a website with a lot of dynamic content, it gets finicky.


author: Meg Holbrook
body: ![324D202500000578-3498922-image-a-33_1458315465874.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/17655i4258344DA085C58C/image-dimensions/152x152?v=v2 "324D202500000578-3498922-image-a-33_1458315465874.jpg")

I think you have to choose my answer to make it solved.


author: Peter Twiss
body: thanks we can close this and mark it as solved.

Thanks Meg,

-P


author: Meg Holbrook
body: hahahaha, yeahhh... It causes so many problems with so many sites. Hard to believe it has such a huge following.

I'm so happy this was the problem though, I was bunkering down for a long QA session on this one XD


author: Peter Twiss
body: DOOD ... IT'S ADD BLOCKER WTF.

THANKS, I'LL NOTIFY THE REST OF OUR COMPANY


author: Peter Twiss
body: Hi Meg,

Thanks for replying:

\*\* Win10, Chrome v64.0.3282.186 (64-bit)

Chrome Extensions: That could potentially cause an issue

- AdBlock

- LastPass

- Win10 installs:

(1) 1-password

is it Ad-Block?


author: Meg Holbrook
body: Hey Peter,

What browser are you currently using? I'm using a combination of Chrome and Firefox interchangeably and haven't experienced this issue. I'm currently on a PC with Win 7.

Do you have any pop up blockers or other active web scanning tools?

I notice that some sites on my home PC drag when bitdefender has active scanning turned on.


Tags: performance

refresh
Copy a page, do not include child pages, how are relative links handled?
Asked by Diane Metzger:

I have a user that is copying a page and does not select to include the child pages. The user expects the relative links to still work to the old pages. I am thinking the relative links will no longer work but I cannot find any documentation on how this should work. Does anyone know or have a reference to documentation on how this should work?


Answers:
author: AnnWorley
body: Hi Diane,

The user should be correct: [Links](https://confluence.atlassian.com/doc/links-776656293.html)
> Confluence automatically updates links when you rename or move a page to another space.

Please test the behavior on your instance and if the links break, let me know the version of Confluence. I tested on Confluence version 6.8 and the relative link still went to the old child page.

Cheers,

Ann

comments: author: Diane Metzger
body: We think this might be the issue

<https://jira.atlassian.com/browse/CONFSERVER-35137>


author: AnnWorley
body: Interesting, thanks for the update. [Modifying location of a page may break links to pages in the content](https://jira.atlassian.com/browse/CONFSERVER-35137) was reported for Confluence 5.5.3 and there hasn't been a support case linked to it since 2014. I misunderstood your use case as being broken links to child pages on a third page when the parent was copied and the children were not. I just tested the bug you linked and it is still present in Confluence 6.8.0. I copied a page (without copying child pages) that had a relative link to it's own child and that link broke in the copied page. The link was present, but when clicked, opened a new page with the same name as the child page. The expected behavior is the link should still lead to the same page it leads to in the page before it is copied.

Since you are experiencing a bug it would be great if you could comment or vote on it to let the developers know that customers are still running into this issue.

I added Confluence 6.8.0 to the affected versions to let them know it is not fixed in that version.


Tags: copy

link

page
How can I find if "reverse proxy" is used by Server Confluence?
Asked by Yacob Hassidim:

Hello all,

I am going to upgrade Server Confluence and need to know if "reverse proxy" is used by Confluence.

How can I find if "reverse proxy" is used by Server Confluence?

Thanks.

Yacob Hassidim.


Answers:
author: JanR
body: Check the CONFLUENCE_INST/conf/server.xml file. If a reverse proxy is used, there should be some reference to it in the connector section. In our case, we use an AJP connector for Confluence \& a HTML reverse proxy for the Synchrony part:

```
 <Connector protocol="org.apache.coyote.http11.Http11NioProtocol" port="8080" 
 address="192.168.x.y"
 enableLookups="false"
 redirectPort="8443"
 acceptCount="10"
 minSpareThreads="10"
 maxThreads="150"
 connectionTimeout="20000"
 URIEncoding="UTF-8"
 disableUploadTimeout="true"
 proxyName="publicsite.yourdomain.com"
 proxyPort="443"
 scheme="https"/>
 
 <Connector port="8009"
 minSpareThreads="10"
 maxThreads="150"
 address="192.168.x.y" // Same address other port 
 protocol="AJP/1.3"
 redirectPort="8444" 
 enableLookups="false"
 URIEncoding="UTF-8"
 maxPostSize="-1"
 packetSize="65536"/> 
```

If you're using the standard connector on port 8080 \& the URL you're using to connect to Confluence doesn't use port 8080 (like <http://myconfluence.example.com:8080>) then you're probably using a reverse proxy.


author: Shannon S
body: Hi Yacob,

Your proxy settings would be listed in your Tomcat Configuration.

Have a look here:

* [Reverse Proxy and Application Link Troubleshooting Guide](https://confluence.atlassian.com/kb/reverse-proxy-and-application-link-troubleshooting-guide-719095279.html)

Regards,

Shannon


author: Yacob Hassidim
body: Hello,

Thank you Shannon and Jun-Peter.

I will look on the file server.xml and I hope to identify the type of Reverse Proxy and if used.

Yacob Hassidim.
Confluence Cloud extremely slow since a few weeks
Asked by Peter Notenbaert:

Our confluence cloud space is extremely slow since a couple of weeks.

Often pages only open when refreshed a few times. Many times confluence reports 'page not found'.

Edit button not available, only after refreshing (multiple times) the page.

Anyone experiencing the same issues?


Answers:
author: Peter Notenbaert
body: Hi Shannon,

Thanks for the prompt answer.

Today the performance is fine, so I'm not sure if it was fixed on your side or if it is an issue that happens at times on our side. We did not see degraded performance on other websites though.

The url you mention is indeed the one that had the issue.

Let's see how things evolve.

Regards,

Peter

comments: author: Shannon S
body: Thank you for letting us know you're no longer having issues, Peter! We had an issue with a few Confluence sites only yesterday, but it's been resolved. I've checked and confirmed your site was not one of them.

If it happens again please feel free to report it on the site I linked on the other answer.

Take care and kind regards,

Shannon


author: Peter Notenbaert
body: Support ticket created as response times are slow again.


author: Shannon S
body: Hi Peter,

Thank you for letting me know! Hopefully, my colleagues will be able to swiftly resolve your issue.

Kind regards,   
Shannon


author: Shannon S
body: Hi Peter,

This will require the Cloud Support team to look through your server logs to see what is causing the slowness, as it's not happening for all of our users.

You can either raise a ticket [on our support site](https://support.atlassian.com/contact#) or I can do so for you, but I need to confirm if the URL **cas\*\*\*\*\*\*\*s.atlassian.net** is the one with the issue.

Thank you!

Shannon


Tags: confluence-cloud
Does anyone know how to align table on page?
Asked by Jose Augusto de Jesus Germano:

I'm trying to align the table in a section, as I have now found nowhere to fit this. Has anyone had a solution to this case? I tried to separate the section into 3, but they break the rows of the table

![Alignment_Table.png](/t5/image/serverpage/image-id/17621i2CCD60FA65F6E39B/image-size/large?v=v2&px=999 "Alignment_Table.png")


Answers:
author: Shannon S
body: Jose,

What are you trying to do exactly? Are you trying to align the location of the table (for example, center within the section)? If you select all you can align it that way.

You also mentioned separating the section, so please let me know how that relates to your query about aligning the table.

Regards,  
Shannon

comments: author: Jose Augusto de Jesus Germano
body: Hello Shannon,

That's right, I wanted to move the table to the center without having to break into several sections (breaking into sections, lines do not fit)

![Tabela.png](https://community.atlassian.com/t5/image/serverpage/image-id/17657i990903241CBF3584/image-size/large?v=v2&px=999 "Tabela.png")

However, after I publish it, it goes back to the left side :(

![pos_pub.png](https://community.atlassian.com/t5/image/serverpage/image-id/17658iDEC321FAE6112D16/image-size/large?v=v2&px=999 "pos_pub.png")

Did you have something to do with it?

In the last case, I create the sections of the page and try to fit the table


author: Jose Augusto de Jesus Germano
body: Shannon,

<br />

I made some adjustments here and after a while I was able to align to the center. Thank you very much for your support and feedback in such a short time.

You are the best =)


author: Shannon S
body: Thank you for confirming, Jose! What changes did you make?

I tried to replicate this for a while on my 6.7.1 instance and was not able to. I'm interested to know what was causing it!

Regards,

Shannon


author: Jose Augusto de Jesus Germano
body: I have been adjusting the fields of the tables and aligning the table to the center gradually. Her place when I edit and when saved are different, but it is centralizing.

Right now I'm upgrading to 6.7.1 (I'm on 6.4). Should I worry?


author: Shannon S
body: Jose,

I wouldn't worry - I was actually testing on 6.7.1 and I didn't run into the issue.

Regards,

Shannon
How can I find the type of Confluence Database?
Asked by Yacob Hassidim:

I am going to upgrade the Confluence.

In case of Oracle and MySQL database I should copy the jdbc driver.

How can I find the type of Confluence Database?


Answers:
author: Nic Brough -Adaptavist-
body: Have a look in Admin -\> System information

comments: author: Yacob Hassidim
body: Hello Nic,

Thank you.

Yacob Hassidim.
How can i remove /display on URLs?
Asked by Naime Surenkok:

Hello all,

We are trying to find a way to edit URLs and we have to remove /display ,how can we do it?

I saw on a previous post that Atlassian does it on purpose [https://community.atlassian.com/t5/Confluence-questions/remove-display-part-from-confluence-URL/qaq-p/582323](https://community.atlassian.com/t5/Confluence-questions/remove-display-part-from-confluence-URL/qaq-p/582323?)

But why the Atlassian itself does not use /display in their own documentation? We have seen this link and want exactly the same order: <https://confluence.atlassian.com/confcloud?_ga=2.185032361.103432283.1521473096-1308357722.1521473096>

All help is appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian use Scroll Viewport, which presents the external stuff on another url.

comments: author: JanR
body: and generates SEO friendly unique, flat URLs with .html suffix...


author: Naime Surenkok
body: Okay we started using it, too bad Confluence didnot have it in the first place and we needed to go for this plugin/


Tags: url
Confluence Documentation only for Jira Service Desk customers
Asked by Martin ?ern?:

Hi, to the community!

I would like to create a full documentation (custom welcome page, getting started page, etc.) but only available fur jira service desk customers - to limit access to the documentation only to registered customers.

I am aware of the knowledge base functionality where you can link a confluence space, and have pages (articles) from this space searched for at the Service desk.

Is this somehow possible? Currently the options I found are:

1) Use Conflunce space linked with the service desk, but only in "knowledge base" approach (user needs to search for an article, no fully custom welcome or getting started page with navigation).

2) Make completle public space (can't limit for customer only access).

3) Buy Confluence license for every client.

Thank you for your answers.


Answers:
author: Shannon S
body: Martin,

It's not possible to open up anything on Confluence besides the linked space to unlicensed Jira Service Desk Customers.

There is a feature request below that applies to your need:

* [CONFSERVER-45631](https://jira.atlassian.com/browse/CONFSERVER-45631) \> Unlicensed Users from Service Desk Have Limited Functions

This would extend the functionality available in Confluence to unlicensed users, such as search.

For now, I would recommend just linking the space and allowing anyone with an account on the instance to access that space. The functionality in Confluence would be limited but they can still access the space directly and read the content from it; they just won't be able to search it within Confluence. The only search possible is via the Customer Portal.

Let me know if you have any questions!

Regards,

Shannon


Tags: jira-service-desk
Activity dashboard not limited to permitted spaces
Asked by Natalie Picard:

People with no access to certain spaces can still see activities on those unpermitted spaces in het activity dashboard.

How can this the solved?


Answers:
author: kennyngkk
body: Hi Natalie,

Let me welcome you to our Atlassian Community.

Currently, there is no way to modify the activity dashboard to remove certain unpermitted spaces in the activity dashboard

I found a feature request at the link below that address this issue in particular.

* <https://jira.atlassian.com/browse/CONFSERVER-27952>

You are more than welcome to vote, watch and comment on it. I would recommend you to watch and vote for this improvement because based on \[New Features Policy\|<https://confluence.atlassian.com/display/DOC/New+Features+Policy>\] voting increases the chance of implementing this feature.

Also if the Dashboard is not as you and your organization like it. You can customize your dashboard to increase the gadgets that work for you and your organization
Adding @usermention in comments inside PDF doesnt work
Asked by Hrvoje Reich:

We are using confluence server, and inside page we added pdf document. User tries to use comment option of PDF document and whe he tries to use @user mention, it doesn't work.

Previously it worked.


Answers:
author: Shannon S
body: Hello Hrvoje,

Can you let me know your Confluence version as well as what browsers you're able to use to replicate this problem? If you've only tried one, could you try another as well and confirm if the problem exists in both browsers?

Regards,  
Shannon

comments: author: Hrvoje Reich
body: I tried using chrome and internet explorer


author: Shannon S
body: Thank you for letting me know.

1. Could you confirm your Confluence version, and when this feature last worked? Did you do an update in that time?
2. What is the version of Chrome and Internet Explorer that has the issue? Does the issue persist if you disable all add-ons?
3. What messages are you seeing in the Confluence server logs when you attempt to mention a user?
4. Do you see any error messages in the Chrome developer tools logs when you try to do so?

Regards,

Shannon
Export Confluence page to excel
Asked by Arun Ananth:

Hi All,

My requirement:

We have integrated Jira to Confluence pages.

In Confluence pages, we have segregated the jira issues - SUMMARY alone and that summary title alone need to be export as CSV file with 2 columns.


Answers:
author: Aron Gombas _Midori_
body: Why don't you export the issues from Jira?

That could be super easy with the built-in CSV export feature or the [Better Excel app](https://marketplace.atlassian.com/plugins/com.midori.jira.plugin.betterexcel/server/overview) (if you need something more flexible and powerful).
Email Notifications
Asked by Petr Vopaleck?:

Hello everyone.

Is there any possibility to receive emails only when someone tags me (like via @)?

(Or is there any other options then receive: never / always / once per hour)

Our team would very appreciated your help.

Thank you

Petr


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: I would suggest reviewing the following:

[https://confluence.atlassian.com/doc/email-notifications-145162.html](https://confluence.atlassian.com/doc/email-notifications-145162.html?)

AND

<https://confluence.atlassian.com/doc/mentions-251725350.html>

To summarize, the answer is maybe depending on how you're "@" mentioned and how many times the "@" mention occurs.


Tags: email

notification
Confluence - Java REST Client library
Asked by jarzembiak83:

Hi everybody,  
Recently I've been using Jira REST API through one of Atlassian libraries for java: com.atlassian.jira.jira-rest-client-api.jar - there are a lot of examples and quite good docs about how to use it.   
Not I want to do the same with Confluence and I've found some libraries like: com.atlassian.confluence.confluence-rest-client.jar but I can't find any documentation and examples of how to use it in java apps.   
Is this library quite similar in use to the jira's one? Can you give me some links to examples or documentation?   
Any help will be appreciated:)  
Many thanks, Marcin


Answers:
author: Barath Subramaniam
body: Hai

I am also looking for similar Java client instead of writing home grown code. Can you please share the details around this

<br />

Thanks!


author: Alexandr Matyukhin
body: I am not sure, but I hope it will help <https://docs.atlassian.com/atlassian-confluence/5.9.2/index.html?com/atlassian/confluence/rest/client/RemoteContentService.html>


author: filipebecoamador
body: <https://docs.atlassian.com/ConfluenceServer/javadoc/6.8.0/?_ga=2.136506032.1443004396.1532937685-475902104.1531735149>  

I think this is what you need. Unfortunately can't find any class such as com.atlassian.jira.rest.client.api.JiraRestClient but for Confluence. Tell me if you find something, please.


author: Shannon S
body: Marcin,

We have documentation on both the JAVA API and REST API for Confluence below:

* [Confluence Server REST API](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/)
* [Confluence Server Javadoc](https://docs.atlassian.com/ConfluenceServer/javadoc/6.8.0/)

Have a look there, and if you don't find what you need, please let us know exactly what you're trying to do.

Shannon

comments: author: Bruce Wilcox
body: I too am trying to update my cloud confluence pages by getting / posting to <https://my-confluence-id.atlassian.net/wiki/rest/api> with a Java client.

I am able to do the basics such as get my content in JSON format.

But I am expecting to see Java classes to facilitate JSON serialization and deserialization of the requests and responses. I see the Javadoc and the REST API but I don't see a reference to the maven repo that contains the relevant Java model files. Could you kindly post that URL?

I sincerely hope that you do not expect developers to build requests with JSONObjects and JSONArrays and parse the JSON responses with home grown code.


author: Shannon S
body: Hi Bruce,

I would recommend raising a new question so someone familiar with that topic can assist you.

If you're actively developing something for Confluence then I recommend the [developer forum](https://community.developer.atlassian.com/).

Thank you for your understanding!


Tags: atl-dev

rest
Automatically apply auto-renewed add-on licenses to the JIRA/Confluence installation
Asked by M_S_:

I have a JIRA and a Confluence installation, each using a number of add-ons, purchased and licensed via Atlassian. In my Atlassian account, these are set to auto-renew, so I do not need to bother about this (specifically, as each plugin has its own expiry date throughout the year).

However, even though, licenses renew automatically in my account, the installation itself does not seem to realize this. I have various licenses renewed, that are shown as expired in the installation. Do I really need to copy\&paste the new license key from the account page into the appropriate add-on in my installation?

There should be an automatic "sync" or at least an option to manually transfer all licenses from the account to the installation.


Answers:
author: Nic Brough -Adaptavist-
body: That would be nice. It would require the Atlassian account owning the licences to be explicitly linked inside Jira (currently that's not done, there's just a SEN for looking things up manually), and that the Jira can contact Atlassian (a lot are firewalled off, so it would have to be optional). It would be nice if it worked for those of us with non-automatic renewal too - a function that maybe looks for new licences in the account once a week or so from a month before the end of the current licence.

I don't know if there is a feature request for this yet over at JAC - have a rummage through <https://jira.atlassian.com/browse/JRASERVER> and vote if you can find one, or raise it if you can't (and let us know, I wouldn't be the only one here to vote on it)


Tags: atlassian-marketplace

jira

licence
CWDL error code
Asked by Alex Borde:

Anyone aware of what does the below errro code refers too? While running the VAST tags, using chrome i did inspect element and can see different codes.

CWDL: 15/109

CWDL: 12/101

CWDL: 12/2523

Thanks!

Alex


Answers:
author: Alex Borde
body: Yeah, it looks like I landed at the wrong place. Sorry mate.

comments: author: Nic Brough -Adaptavist-
body: No problem!


author: Alex Borde
body: So, I am running the PP VAST code in chrome browser and once the page is loaded, I used inspect element option, under "Network tab" I clicked on "getvideo.aspx." URL. In the header, you could see one element, which says **"CWDL"** followed by some error code/value**.**I am sure, it does mean something and it's related to PP. Because, every time I run the code, the value changes. For each domain, it does show some values. Basically, I am trying to understand which domains will work.

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/17597i8B8AABAC4FD52D84/image-size/large?v=v2&px=999 "Untitled.png")

comments: author: Nic Brough -Adaptavist-
body: To me, this looks like it has nothing to do with Atlassian applications, so either you are in the wrong place, or as asked before, you will need to explain what CWDL and VAST are to Confluence


author: Nic Brough -Adaptavist-
body: You'll need to explain more about where you are seeing these codes and VAST tags in Confluence, as neither of them mean anything to me (and as I've been using it since v1, I'm sure I would have run into them)


Tags: mistaken-post