youngmon/atlassian-qna huggingface dataset:
Confluence API Page Update Returns Invalid Message when <ac:task-list> is on the Page
Asked by Spencer Kelly:

I am trying to use the confluence api within a forge app to update a page on a button click. The way the API works is it fetches the page using the get page call

requestConfluence(\`/wiki/api/v2/pages?body-format=storage\&title=${key}\`)  

This returns the page in the storage representation format. I then add an item to the table on the page and update the page using the following:

```
let response = await requestConfluence(`/wiki/api/v2/pages/${page_id}`,{

          method: 'PUT',

          headers: {

            'Accept': 'application/json',

            'Content-Type': 'application/json',

            'User-Agent': 'Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0'

          },

          body: bodyData

        })
```

Where an example of the bodyData is

```
"id": "29098002", "status": "current", "title": "INPIT", "body":{ "representation": "storage", "value": {}, "version": { "number": 16, "message": "Update" }, "spaceId": "163832" }
```

I did not include the value part of the data because it just formats itself as a table rather than keeps the plain text in this descritpion. This method works well, unless I have a task list in the table. If I have a tag \<ac:task-list\> on the page, it fails when I try to update the page. I get the error message

{"errors":\[{"status":400,"code":"INVALID_MESSAGE","title":"Invalid message","detail":null}\]}

I have the same issue when I have a \<colgroup\> tag in the table. Wondering if anyone can help me get around this issue?


Answers:
author: Shannon S
body: Hi Spencer,

Good afternoon, and thanks for reaching out. Welcome to Atlassian Community!

I'm not as familiar with the API, so although I don't have an answer to your question, I suggest you try asking Atlassian Developer Community. The folk there are more familiar with our API usage:

<https://community.developer.atlassian.com/>

I hope that helps! Best of luck,

Shannon S \| Atlassian Cloud Support


Tags: api

cloud

confluence-app

confluence-cloud

rest-api
Images are not displayed on a Confluencce page
Asked by Milena Komitska:

Hello,

I attach images on a confluence page, but after some time they disappear.

I can still see them as attachments, but they are not displayed on the page the way they are supposed to.

The other day I managed to fix this by cleaning the cached images, but today this does not work anymore.

Any ideas?

Thank you.


Answers:
author: Kristian Klima
body: Hello [@Milena Komitska](/t5/user/viewprofilepage/user-id/5569870) and welcome to the community.

This [bug ticket](https://jira.atlassian.com/browse/CONFCLOUD-77222) is related. I know because I triggered it :)

This sometimes happens, at least in my case, when I copy paste content from a different Confluence site or a website. The image behaves fine, then doesn't display although the file's there.

Same thing when you rename images.

The only thing that worked for me was to delete the file and drag and drop the image file to a page from Finder (on a Mac, on windows it would your Explorer).

comments: author: Milena Komitska
body: Hello [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962), thank you very much for replying and the suggested reason.

As it has happened to me before, I indeed saved the images locally and then attached them to the page and then used those attached images into a certain place of the page.

Until now, this approach seemed to work, but not anymore, thus I decided to look for some help here ...


Tags: cloud

confluence-cloud

image
Open directly a document in confluence via a link
Asked by Frederike Karl:

Hi, in the previous version of Confluence it was possible to upload a document on a page, open the file, copy the URL - when someone else used this URL, the document was directly open, rather than the page on with the document is storaged.   

Is there any other solution to this?   

Thank you!


Answers:
author: Vronik
body: Hi

Check the information in this article to see if it can help you.

<https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/>

Regards


Tags: cloud

confluence-cloud
Change Logo of a Personal Space of deactivated account
Asked by Matthew Ernst:

We are re-using a personal space of a staff member who has left our Organization and want to replace their picture as the space's logo.

Is there a way around the restriction to get this logo updated?


Answers:
author: Kristian Klima
body: Hi [@Matthew Ernst](/t5/user/viewprofilepage/user-id/4154317) and welcome to the community.

Wouldn't it be easier to copy / move the content to a new space and avoid any legacy issues?

As an admin on a Free plan, you don't have permission issues, many Marketplace apps are available to you for free... Like [Copy Page Tree](https://marketplace.atlassian.com/apps/22929/copy-page-tree?tab=pricing&hosting=cloud) which would do the job.

comments: author: Matthew Ernst
body: [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) Thanks for the information. Appreciate the response and this is the direction we will go in.


author: Kristian Klima
body: Glad to help [@Matthew Ernst](/t5/user/viewprofilepage/user-id/4154317)


Tags: cloud

confluence-cloud
Moving a space or page to another confluence instance
Asked by LakshmiS:

I need to move Confluence pages and spaces across 2 Confluence instances.

My Atlassian id is not the same in both places.

Also do I need admin privileges in the destination Confluence?


Answers:
author: Jack Brickey
body: You would need to check out the Marketplace for possible solutions as there is not a native means of achieving this. Many apps provide free trials. Of course you could consider copying and pasting but that will be time consuming.

comments: author: LakshmiS
body: Thanks Jack for confirming that there is no native means of achieving this.

I will check out marketplace


author: Kristian Klima
body: If you have sufficient permissions (export space in Source, Admin in Target), you can export your space as XML (CSV is supported too I think for Cloud) and import it to your new instance.

I did that multiple times as I used to set up a proof of concept in my own Confluence and then did export/import into the client's setup.

You can also look at Space Sync for Confluence by Ricksoft which allows you to sync content between multiple spaces across multiple Confluence sites (including bi-directional sync).

comments: author: LakshmiS
body: Thanks Kristina.

That is what I wanted to do - do a proof of concept in my own confluence and then move it to the client's setup.

Unfortunately, I am not going to have admin permissions on target. So this option is ruled out.


author: Kristian Klima
body: [@LakshmiS](/t5/user/viewprofilepage/user-id/664818) You can get the admin of the target Confluence an account on your Confluence with permissions to export.

You don't have to make them an admin. Once they export the space from your Confluence, they import it to their own.

Then you remove them as a user.


author: Andrii Maliuta
body: Hello [@LakshmiS](/t5/user/viewprofilepage/user-id/664818) ,

All the above replies are a nice way to go.

Just FYI: for some testing or other purposes REST API client can be used with not much effort to copy the page(s) between instances.

E.g. API clients: <https://github.com/orgs/Sumy-Coding/repositories>

comments: author: LakshmiS
body: Thanks Andri.

I guess this option also assumes admin privileges on the target space. So not sure it would work either.

I was hoping that if I was a space owner on both Confluence instances, there was a way to move/copy pages across them.


author: Barbara Szczesniak
body: [@LakshmiS](/t5/user/viewprofilepage/user-id/664818) Are both the source and target Cloud instances? This would affect how you might export and import.

I would suggest that you work with an admin for the target instance to ensure that everything is configured correctly for you to do this. They may already have a process to follow, which may include that they do the importing, instead of you.

comments: author: LakshmiS
body: Yes Barbara, both source and target are Cloud instances.


Tags: cloud

confluence-cloud
How to add progress% for two different multiexcerpt macro under one table transformer?
Asked by prescy kulshrestha:

To get Delivered Records, this table transformer SQL query is fetching only for one multiexcerpt, but can I should include also the other one :

SELECT FORMATWIKI ( "{cell:align=right}" + SUM('No. of delivered records') + "{cell}") AS 'Delivered Records', "FACE_DETECTION_IMAGES" AS 'Project', SUM('No. of delivered records') AS 'Delivered Records' FROM T\* WHERE 'Status' = "DELIVERED" GROUP BY 'Delivered Records', 'Status', 'Project'

In there a fix for this?


Answers:
author: Stiltsoft support
body: Hi [@prescy kulshrestha](/t5/user/viewprofilepage/user-id/5569700) ,

The Table Transformer macro is provided by our app - [Table Filter, Charts \& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=datacenter&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111). The Multiexcerpt macro is not ours.

So, if the issue is that you need to collect two (or more) tables with similar headers from other pages, combine them into one big table and perform calculations using this combined report, you may use the [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/tfac/dc-server/table-excerpt-and-table-excerpt-include-42241623.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros.

In the settings of the Table Excerpt Include macro you may tick the "Show as a report" option, and your tables will be automatically merged into one big table.

Then you wrap the Table Excerpt Include macro in the Table Transformer macro and continue to work with the combined report.


Tags: confluence-data-center

data-center

filter

table

table-excerpt

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
Permisson to add png files to a document behaves weirdly
Asked by Klaus Pankatz:

A colleague of mine wants to add PNG files to a document in my personal space, which I am the owner of. He had no issue adding some files, but with other PNG files it was not possible for him to do so. The error message was:

"""Attach file(s)  

image.png; You must ask for permission to add files here"""

This behavior is strange. Can someone explain why this is happening?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Klaus Pankatz](/t5/user/viewprofilepage/user-id/5569673) ,

using builtin feature, a user can add or not attachment in a space without considering attachment type. I think that there is some external app that are blocking him on that. Please could you check list of external app (Confluence Admin -\> Manage apps) ?

Fabio


Tags: confluence-data-center

data-center
How can I buy the Atlassian Starter License?
Asked by Erwin Verbeek:

I cannot find a "buy" button for the

Atlassian Starter License {#toc-hId-1821960647}
-----------------------------------------------


Answers:
author: Nic Brough -Adaptavist-
body: Go to the pricing page for the application you want the licence. Or install it and click "get licence" when prompted. Or go to your my.atlassian.com account and get a new one. In all cases, a "starter" licence is simply the lowest tier of users.


Tags: account

atl-ca

atlassian-support
Login with Google authentication only
Asked by SF Developer:

I have a new account. When I was trying to log in at the first time, the system did't offer me to set up a password. I can log in only through my google account. When I was trying to restore a password, the link doesn't come to the google-email. The SPAM folder is empty.

it's uncomfortable to log in only through Google.


Answers:
author: Claudiu Lionte
body: Hi, welcome to the Atlassian Community,

It looks like you have a G Suite integration with your Cloud site.

When you enable G Suite integration you define an *organization* and that organization's email domain becomes **claimed** by Google. This means that all the users that have their email address in that specific domain can **only** log in with Google.

In other words, when G Suite integration is enabled, Google becomes the source of truth for that domain.

You can, of course, add users with email addresses in another domain. These users will not be prompted to login with Google.

Claudiu


Tags: account

atl-cloudmisc

atlassian-support
How do I update my Atlassian Profile
Asked by Jeanne Howe:

I have just changed jobs. When I logged into the Atlassian Community, it created a new Atlassian account based on my new email address. This means I have lost all my history, badges, and previous questions. How do I merge my original Atlassian profile with my new Atlassian profile account?


Answers:
author: Nic Brough -Adaptavist-
body: You will need to change the email on the NEW account to something else (log into id.atlassian.com with it and go to the profile settings)

Then do much the same on the OLD account - log into it and change the email to the new email.

comments: author: Jeanne Howe
body: Nic,

Thanks for the help. Unfortunately, I can not change my email address on the new account, as it is managed through single-sign-on. I may have to go to Atlassian Support for this one.

Jeanne


Tags: account

atlassian-account
How to print out previous invoices
Asked by Robert Dytmire:

OMG Altassian has the WORST billing history system of ANY vendor we use. I have tried (in vain) to get to a simple list of invoices so that I can print this out. Yet it alludes me. I see a billing history (not going back far enough, only three months) but it's a confusing mess.

Can SOMEONE give me directions to navigate this mess and find a straightforward list of previous invoices to print?

Hint to Altassian: Business users want invoice history right in the product page NEXT TO CREDIT CARD DETAILS. I am looking at billing details, so the CONTEXT is billing. Look at Amazon, GoToMyPC, Microsoft, etc.. for the proper way to implement an easy-to-find invoice list.


Answers:
author: Xperience Communications
body: This website is amazing /s


Tags: account

cloud
Cannot access My Atlassian (License Management)
Asked by George Tsatsis:

I am unable to access the "My Atlassian" site (<https://my.atlassian.com>).  
[the Atlassian Status page](https://status.atlassian.com) shows the component as being operational. Is this an issue on my end, or is it down for maintenance/due to an unexpected issue?


Answers:
author: Nic Brough -Adaptavist-
body: What does "unable to access" mean? What are the symptoms - blank screen, error message, churning and doing nothing, a "not found" page?

comments: author: George Tsatsis
body: I am receiving a Connection Refused error (Chrome error code: ERR_CONNECTION_REFUSED).  

EDIT: I just checked again, and it appears that the license management site is back up. Please ignore this post.
Will enabling API Tokens immediately disable basic authentication?
Asked by Kevin Chen:

<https://confluence.atlassian.com/cloud/api-tokens-938839638.html>

We're following the documentation above. When we create an api token, will basic authentication with password be immediately disabled? My company needs basic authentication to work or else we're scrambling with repairing a bunch of automation we have set up.


Answers:
author: Claudiu Lionte
body: Hi Kevin, welcome to the Atlassian Community.

Think about these API tokens as additional (alternative) passwords for an account. The Curl example in that documentation also includes the username but replaces the password with the token. When you enable one token, you can continue to authenticate with your main password.

As a best-practice advice, we do not recommend to have automation running with your main password. In fact, you can create as many API tokens as you want, and we recommend that you use one for every automation. This way, you can have a very granular control, as you can give names to the tokens and revoke each one whenever you want.

Claudiu

comments: author: Kevin Chen
body: Thank you. Will be working on this.

Will enable the token first and change the setup. If everything works, we're a-ok.


Tags: atl-cloudmisc

cloud
How are users counted for the cloud storage limit
Asked by Shelley Rueger:

For the purposes of <https://confluence.atlassian.com/cloud/atlassian-cloud-storage-policy-873871366.html> are users the sum of your Service Desk users and your JIRA users? Or just the JIRA users?


Answers:
author: Daniel Eads
body: Hi Shelley,

For the purposes of getting an idea of user count, I would suggest summing the user counts for both Jira applications. It's possible (and even likely) that some Jira Service Desk users are also licensed for Jira Software - for user count purposes a person in both applications might count as one user. But for billing purposes, that's two licenses.

We don't currently have a hard limit on storage - from the document you've linked:
> If your Atlassian Cloud instance exceeds the storage limit, your instance **will** **not** be suspended, except in extreme circumstances, and we **will** **not** remove any data. If you exceed your storage limit by a small amount, and you're storing acceptable types of data, your products will continue to work (large video files are an example of an unacceptable attachment data type). If you exceed the limit by a large amount, we'll email your technical contact and offer help to reduce disk usage by archiving old Confluence or Jira product attachments.

It's also not possible at the moment to get an estimate of what your storage usage is from site administration. We have a few feature requests around this - I'd recommend watching and voting on [CLOUD-2770](https://jira.atlassian.com/browse/CLOUD-2770) to stay informed on the happenings in this area.

Cheers,  
Daniel


Tags: account

atl-cloudmisc

cloud
Why is the email address in Atlassian Community not being synchronized with my Atlassian Account?
Asked by P_D_ Foerster:

Hi there,

recently I changed my email address in the Atlassian account but Atlassian Community still uses my old one. Therefore, all notifications are sent to it. I'm unable to edit the email address for the Community directly, because I'm being redirected to my Atlassian Account.

What do I have to do to make this work, i.e. the email address gets updated in Community?

I thought there would be a regular sync between Community and Account.

Do you experience this as well?


Answers:
author: Andy Heinzer
body: The Community site should be using the <https://id.atlassian.com> site record for your account name, email address, etc. However this does not sync immediately, like other Atlassian sites can. Instead this only happens when you login to Community. So I would recommend the following steps:

1. Go to <https://community.atlassian.com> and then Logout of your session
2. Go to the site <https://id.atlassian.com> and confirm your changes here and save them.
3. Then try to return to the community site: <https://community.atlassian.com> and login once more

<br />

I would expect that only upon a new login to the community site for your user profile details to possibly change.  

If this does not work as expected, could you please navigate to your user profile in Community, and then share your profile URL with me so that we can investigate the details of this further.

comments: author: P_D_ Foerster
body: Hi Andrew,

thank you! Logging out and in again did the job :)

Is it possible to automatically log the user out once the new email has been verified? If not it would be great to warn users that they have to log out and in again so that this change is applied.


Tags: account

atlassian-account

email

feedback
How to change the credit card details ?
Asked by Dina De Greef:

I want to change the credit card d?tails, as Mr Fabian Hiernaux will leave the company

Regarding invoice AT-55774748

Kind regards,

Dina


Answers:
author: Nic Brough -Adaptavist-
body: We're not accounts/finance here.

You should be able to change the details in your <https://my.atlassian.com> account, assuming your leaver has named you as one of the contacts. If not, then get them to name you and you can take over. (If they've gone, then you'll need to contact atlassian support to get ownership transferred)


author: Shannon S
body: Hi Dina,

As Nic mentioned, you can change it from the [my.atlassian.com](https://my.atlassian.com) portal.

If you're having trouble, please raise a ticket with our Customer Advocates team at [support.atlassian.com](https://support.atlassian.com/contact/#/) and they'll be able to assist you.

Regards,

Shannon


Tags: account

atlassian-support
The price shown on the page already contain tax, right? or need to pay an additional tax?
Asked by Lisa Zhang:

The price shown on the page already contain tax, right? or need to pay an additional tax?

We are in China, and our branch companies locate in UK and America. We want to know the best way to buy cloud function.


Answers:
author: Sibel
body: Hi Lisa,

Please allow me to answer your question.

The prices listed on our website are excluding TAX. However, I would like to inform you that prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes.

If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents).

Please [contact](https://www.atlassian.com/company/contact) our Sales Team to discuss the potential implications if you are looking to enter into a purchasing agreement with Atlassian.

I hope this answers your question.

Sibel


author: Ollie Guan
body: Hi [@Lisa Zhang](/t5/user/viewprofilepage/user-id/1530652),

You can also consult an agent in China and ask about the price

<http://www.shdsd.com/atlassian/>

<http://www.unlimax.com/about-us.html>

<http://atlassian.csdn.net/>

Hope it helps.


author: Grigory Salnikov
body: Hi!

As far as I know, no, you don't have to pay anything extra.

The price should be final without any additional charges.

It's worked so far this way with us.

comments: author: Lisa Zhang
body: Could you help to let me know where are you, which city?


author: Grigory Salnikov
body: It's Moscow, Russia. Why?

Do you think there may different pricing policies depending on the region?


Tags: account

atl-cloudmisc

atlassian-support
Just starting - but type the wrong name for the url. Can this be changed?
Asked by Derek McGhee:

Does not allow me to change the server base URL (it is grayed)


Answers:
author: Shannon S
body: Hi Derek,

As Nic said, you need to buy a new Cloud account and migrate your data over.

The process is laid out here:

* [Changing the Cloud Instance URL](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html)

Let us know if you have any questions about this!

Shannon


author: Nic Brough -Adaptavist-
body: You cannot just change the url.

You have to buy the new one you want, and if you have data to move, export and import it. Then stop using (and cancel) the old one.


Tags: account

atl-cloudmisc

cloud