youngmon/atlassian-qna huggingface dataset:
Create automated report for a custom field for all cards that enter a certain list during a period?
Asked by Daniel Clay:

We're using Trello to track our sales pipeline.

I'd like a report that sends the values of all estimates sent during a week (either as a sum or a list of individual amounts).

I'm only seeing ways to send reports based on what the list looks like at a certain moment, but I'm looking for all cards that were in the "Estimate Sent" list even if they aren't there anymore.

Is this something Trello can do?


Answers:
author: Carolina Lopez
body: Hi Daniel, welcome to the Atlassian Community!

You have the option to set up a Custom Field for storing the estimates sent date. This will allow you to generate a report using that date. Let me show you an example:  

```
every friday at 7:00 pm, create a report in variable "weekly" with all cards with custom field "Estimate sent on" set to a date between 0 and 5 days ago using pattern "{cardname} - Value: {{%Value}} \n", and send an email notification to every member on the board with subject "Weekly" and message "{$weekly}"
```

You can use these documents as a reference to build your automation:  
[Create email reports with Automation](https://support.atlassian.com/trello/docs/creating-reports-with-butler/)  
[Automation variables](https://support.atlassian.com/trello/docs/automation-variables/)  
[Use Custom Fields in rules](https://support.atlassian.com/trello/docs/working-with-custom-fields/)  

Let me know if you have any questions!


Tags: cloud

trello-cloud
Transfer account ownership
Asked by Mei Leng:

Please provide a step by step guide on how to transfer the ownership of a board or workspace to a new colleague in charge. i tried to transfer to another member in the workspace but could not locate on where to execute this action.


Answers:
author: Vronik
body: Hi

Look at this article

<https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
????????????????
Asked by T KOIKE:

?????????????????????????????????

????????????


Answers:
author: K_ Tajima
body: ????????????????????????????????

???????????????????? Markdown ??????????????????????? ON ????????????

???????????????????????????????????????????????????????????????????????????????????

<https://community.atlassian.com/t5/Trello-discussions/Looks-like-on-August-15-we-ll-all-be-forced-into-the-WYSIWYG/td-p/2755072#M3914>
> There will not be a way to go back to the old mode after August 15. I know that's disappointing, so I want to share a little more about why we've made this decision. At this point, very few people are still using the old Markdown editor. For a long time, there wasn't much downside to keeping it around for people who preferred it, so we were happy to leave it as an option. However, that's no longer the case---continuing to support both of these experiences would slow us down---and so we had to make the tough call to remove the old Markdown editor from the small number of people who were still using it. I know that this isn't the news you were hoping for, but I hope that helps give some context to this decision.

????????????????????????????????

comments: author: T KOIKE
body: ????????????

?????????????????????????


Tags: cloud

trello-cloud
I'm unable to receive the confirmation link
Asked by brenda bezerra:

Hi,

I've created a new account, but **I didn't receive a confirmation link. (I've already checked spam folder)**

I'm asking for help from another account of mine since I couldn't login with the other one

Can somebody help me?


Answers:
author: Vronik
body: Hi

Write to the support team to see if they can help you. I would tell you to check the email account to make sure you have not accidentally included a character different from your email account, because generally the reception is almost immediate.

<https://support.atlassian.com/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
N?o estou recebendo e-mail de confirma??o
Asked by brenda bezerra:

Recentemente, precisei criar conta no trello com o e-mail coorporativo da empresa que trabalho para ter acesso aos projetos ligados ?quele e-mail.

Por?m, **o e-mail de confirma??o de cria??o da conta nunca chegou na caixa de entrada e-mail.**

Estou escrevendo de uma conta pessoal, j? que n?o recebi o e-mail de confirma??o, logo sigo sem acesso ? conta Trello pelo e-mail da empresa.

O que fazer quando o e-mail de confirma??o n?o chega na caixa de entrada?

Estou tentando contato h? tr?s dias, aguardo resposta.


Answers:
author: Vronik
body: Hi

Open a support ticket with Atlassian to see if your email address has been added to the suppression list.

<https://support.atlassian.com/contact/#/>

If my answer helped you,  
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
I write by email and I want to create a password
Asked by SorteioBR Online:

Hello

I created my account by email synchronization.

Is my current password for email?

Kind regards Gilson


Answers:
author: Vronik
body: Hi

In principle yes, but if it doesn't work, try connecting without synchronizing with the email account, set a password and you will have double access through the email account and without it.

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
What app do I need to verify a log in if I have forgotten my password?
Asked by Bianca:

I got logged out of one my NB personal accounts - not sure if I have been hacked or if someone has deleted it?

Every time I try to sign in to retrieve it I get an automated reply saying that the 6 digit verification code has been sent (but not being received on any of my emails or phone).

The alternative option says to verify it on a "verification app" - anyone know what APP this would be?

Pulling my hair out and what is left of it is going very grey very swiftly...


Answers:
author: Carolina Lopez
body: Hi Bianca, welcome to the Atlassian Community!

It looks like you're having issues with your two-step verification settings. If you're using your email and password to log in and the screen you're seeing is from Atlassian, you can find more detailed information about two-step verification apps and how to recover your account in these documents:  
[Manage two-step verification for your Atlassian account](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/)  
[Login issues related to two-step verification](https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/)  

It's important to note that Atlassian's two-step verification doesn't apply if you're logging in with third-party accounts, such as Google or Microsoft. If you're using social login for your Atlassian account, I recommend reaching out to the respective company's support for assistance with their 2FA settings.  

I hope this helps!


Tags: cloud

trello-cloud
Automation tool for time saving
Asked by Hatim:

Hello,

Is there a tool to automate the techno-commercial proposal to save time? Current we are using MS excel.

Thanks


Answers:
author: Mutya A
body: Hi Hatim, Welcome to the Trello Community!  

Can you elaborate more on your use case so we are able to help provide some solutions or features from Trello. We do have Automation if you'd like to explore them: <https://support.atlassian.com/trello/docs/automation-overview/>

We have a community template gallery where you can go through different board setups and workflows that may be similar to your team's process: <https://trello.com/>templates

For more information on how to use these templates:  
<https://support.atlassian.com/trello/docs/community->template-gallery

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


author: Jan Gebauer
body: Hi, what do you mean by "techno-commerical proposal", please?


Tags: cloud

trello-cloud
email notifications not received when a due date is marked as complete.
Asked by Chris:

I don't receive email notifications when a due date is marked as complete.  
I am a member of the board, I am watching the board, list and card.   
I receive a email notifications when someone adds a comment.  
Does anyone know what could be the issue?  

I am on free account as I am testing the software but there is no customer support for free accounts!


Answers:
author: Jan Gebauer
body: Hi Chris, are you doing this using automation or not?

If you would like to do it through automation, you need to

1. Open Automations
2. Select Rules in left sidebar
3. Create Automation in the top right
4. Select Trigger - Dates
5. The second row should start with "when the due date is marked as"
6. Add that with a blue plus on the right
7. Select Action - Content
8. There's a row that starts with "send and email notification"
9. Fill that out and add with blue plus
10. Save in the top right

I just tested this out and it works for me. Let me know if you have any issues, please.


Tags: cloud

trello-cloud
Markdown support
Asked by Rasie1:

Recently I was able to use markdown in card descriptions and comments. I remember I had to go to /labs page and enable that to be able to type normally in trello. Now that option is gone and I'm forced to use an atrocious, horrible wysiwyg editor. Is there any way to get the proper text-editing functionality back?

I can't continue using trello with a wysiwyg editor and will use something else until the bug is fixed.


Answers:
author: Seweryn Kalemba
body: Hi,

I've created a browser extension that brings legacy markdown editor back.

**Chrome/Edge/Opera:** <https://chromewebstore.google.com/detail/better-trello/dnhdnenpngcecekbhklemaidbdpibiae>  
**Firefox:** <https://addons.mozilla.org/pl/firefox/addon/better-trello/>

If you have any issues, please let me know! :)


author: Rasmus Wulff Jensen
body: The new editor was introduced March 2023 with the option to opt out in labs as you did: <https://community.atlassian.com/t5/Trello-articles/New-Editor-in-Trello/ba-p/2038725>

Now the do not allow opt out anymore as they find the new experience finished

You are not the only person in here that hate the option is gone, but you can still just enter markup syntax and it will auto convert so personally I'm fine with the current editor


Tags: cloud

trello-cloud
If I upgrade from free to standard plan just one account. Is it can add more collaborators ?
Asked by Tanakarn Nunthanawimon:

If I upgrade from free to standard plan just only one account with I am admin. Can I add more collaborators for 50 person? or another free users need to pay too.


Answers:
author: Austin
body: Hello! It depends on how many boards the 50 collaborators are joined to within the workspace.  

Users become billable in a paid workspace once they are joined to more than one board. If they are a board member on one board rather than a workspace member, they will be considered a workspace guest and non-billable.


Tags: cloud

free

standard
Consultor de Trello
Asked by Tomas Olivera:

Alguien conoce algun consultor de Trello que me pueda ayudar a implementar automatizaciones?


Answers:
author: Dreamsuite Mike
body: Ola [@Tomas Olivera](/t5/user/viewprofilepage/user-id/5455359) , aqui fica uma lista de pessoas...  

[Trello consultants right here in the Community](https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694)

[@Alicia Fil?u Birlanga](/t5/user/viewprofilepage/user-id/4580923) pode ser uma boa op??o para si?!

comments: author: Alicia Fil?u Birlanga
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) thanks Mike!

[@Tomas Olivera](/t5/user/viewprofilepage/user-id/5455359) a tu disposici?n. Estamos en contacto


author: Tomas Olivera
body: Gracias Mike!!!


Tags: cloud

jira

jira-cloud
Cards in repeater show up one day early.
Asked by Sunil Budke:

Hi, I am from India. I have set my time zone to India in the Atlassian account.

All my cards set to repeat mode using Repeater Power up, show up on the board one day early. For example, a card for Monday will show up on Sunday!

Is anyone else having this issue? Any ideas on how to fix this? It's been two days since the time zone was set in Trello. Yet the cards still appear a day early. Does it take more time for the system to reset the time zone?


Answers:
author: Theodoro Reato
body: Hi Suni,

Welcome to the community,

I just tested and the Card Repeater respected my timezone. Could you:

1- Set a new timezone and then go back to the correct one on your Atlassian account.

2- If you're using the desktop or mobile app the application will respect the timezone set on your device. Double check the timezone you set on your desktop or mobile device. Sometimes it's using the wrong timezone but the hour was manually changed to match the correct one.

(!) Alternatively, a possible workaround would be to use Automation to create cards using a Scheduled rule. We have more information about this new functionality below:  
\* [More Power for your scheduled Trello Card Automations!](https://community.atlassian.com/t5/Trello-articles/More-Power-for-your-scheduled-Trello-Card-Automations/ba-p/2331465#M2222)  
\* [Scheduled repeating cards](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-repeating-cards)

Let me know how it goes. Have a great day


Tags: cloud

trello-cloud
Bom dia! Necessito de uma sugest?o para uma automa??o por intervalo de tempo no Trello.
Asked by Leandro Pine _Cadastro_:

Exemplo: tenho que mover, todos os dias, os cart?es ENTREGUES entre o dia 08/08/24 e o dia 12/08/24, da LISTA FAZER para a LISTA FEITOS.

Como fazer esta automa??o?

Grat?ssimo.


Answers:
author: Carolina Lopez
body: Ol? Leandro, bem-vindo ? comunidade Atlassian!

A solu??o mais eficaz ? utilizar um [campo personalizado](https://support.atlassian.com/trello/docs/using-custom-fields/). Para come?ar, crie um campo personalizado de data para registrar a data de entrega. Quando um cart?o ? entregue, voc? tem a op??o de inserir manualmente a data ou usar uma regra de automa??o para definir automaticamente a data quando uma a??o espec?fica for executada. Depois disso, voc? pode configurar uma [automa??o agendada](https://support.atlassian.com/trello/docs/create-and-manage-automations/#:~:text=the%20created%20automation.-,Scheduled%20automations,-Scheduled%20automations%20perform) para mudar todos os cart?es com o campo personalizado definido para um intervalo de datas espec?fico. Por exemplo:

```
every day, move each card with custom field "Data entregue" set to a date between 1 and 7 days ago in list "Fazer" to list "Feitos"
```

Se voc? n?o tiver um plano Premium, as op??es s?o um pouco limitadas, mas voc? pode criar uma [etiqueta](https://support.atlassian.com/trello/docs/adding-labels-to-cards/) para designar quais cart?es precisam ser movidos. Basta adicionar uma etiqueta manualmente sempre que um cart?o for entregue dentro do intervalo de datas especificado. Em seguida, crie uma automa??o agendada para transferir todos os cart?es com essa etiqueta. Veja aqui um exemplo:

```
every day, move each card with the green "Entregue esta semana" label in list "Fazer" to list "Feitos"
```

Me avise se isso ajudar!


Tags: cloud

trello-cloud
Recently updated the Trello app, All my Boards are missing
Asked by David Fattore:

I've recently updated the Trello App (2 minutes ago) and whn I when back into it and selected my boards, the instantly dissapeared giving me a message stating that I no longer have access to them.

The irony is that when I log into my Trello account on the web, I DO indeed have access to them and can use them as normal.

There seems to be a bug in the app update.


Answers:
author: Carolina Lopez
body: Hi David, welcome to the Atlassian Community!

I've just checked out the latest Trello version and it's running smoothly on my end. Can you please tell us which device and operating system version you're using? This will help us in replicating the issue.

Additionally, please let us know if the troubleshooting steps in the following articles help:  
[Troubleshooting for the Android app](https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/)  
[Troubleshooting for the iOS app](https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/)


Tags: cloud

trello-cloud
Atlassian Classroom license request form not working (and question about usage)
Asked by Javier Barroso:

When I complete the form for Classroom license, I get the following error: "Something went wrong, please try submitting your request again." I tried it a few times and made sure all the fields were filled. Is the form not working?

I plan to use a Trello workspace to invite students to collaborate on a board throughout the semester. I do not want students to pay. I understand that boards can have guests, but I am a bit confused about the limit. Can there only be 10 guest board collaborators even on the Standard or Premium tiers?

Do I have to limit the number of students participating in a board to 9 (plus me)? Is there any solution if I have more than nine students in my class?

Thank you for your help!


Answers:
author: Austin
body: Hello,  

If you upgrade a workspace to premium you can add more than 10 guests to a board. As long as each student is only joined to one board they are considered a single board guest and not billable. You would only have to pay for your license. Both standard and premium Trello subscriptions allow you to invite more than 10 guests to a board.   

Regarding the classroom license, are you starting here to fill this out: <https://www.atlassian.com/solutions/survey/classroom-license-request#/> ? If yes, please try using a different browser to help isolate the issue.


Tags: classroom

cloud

education

trello-cloud
Why was money deducted from my account if there is no valid reason?
Asked by project manager:

My workspace is Premium with one member. I just found out that last month and this month, 40 dollars were deducted from my accounts and the reason was that I had 3 users, while I still have one member and only 5 guests!

First, I want to know the cause of this problem.

Secondly, please return the amount deducted for this month to my account and solve my problem because I don't need three users at all. thanks


Answers:
author: Rasmus Wulff Jensen
body: If some of your guests are on multiple boards in the workspace they are also considered paid users (only guests on a single board are free)


Tags: cloud

trello-cloud
How do I increase my automation quota?
Asked by Young Life Old:

I keep running out of automations. How can I get (buy) more?


Answers:
author: Seon Shakespeare
body: Hi [@Young Life Old](/t5/user/viewprofilepage/user-id/4174321)

You can find Trello's automation limits for each plan here: <https://support.atlassian.com/trello/docs/butler-quotas-and-limits/>

If you're running out, you might want to upgrade your plan from within Trello. Look for the "Upgrade" option in your Trello settings.

You could also try to optimise your existing automations to see if you can reduce the number of runs.

Hope this helps!
how do I delete a card in Trello?
Asked by Aaron Amberger:

How do I delete a card in Trello?


Answers:
author: Emma Chang
body: Hi! When you click "Archive" on the right hand side on the card, then you'll see the delete option.

![Screenshot 2024-08-16 at 4.03.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342281i0507ED69B1043FCE/image-dimensions/129x198?v=v2 "Screenshot 2024-08-16 at 4.03.20?PM.png")


Tags: cloud

trello-cloud
Can you see if there is a way to make it so Trello doesn't double space lines when I hit enter its v
Asked by Howard Hagen:

Can you see if there is a way to make it so Trello doesn't double space lines when I hit enter its very inconvenient


Answers:
author: Rasmus Wulff Jensen
body: This is more or less the standard of text editors (Enter = New Paragraph).

The trick is to press **SHIFT+Enter**... That gives you a line break instead

(It is the same in the editor of this Forum, Microsoft Word, etc...)

comments: author: Howard Hagen
body: its extremely inconvenient because I am entering between 40 and 320 lines with one hand on each trello card and entering this much on 20 to 30 trello cards a week so having to hit shift+enter for every line makes it very difficult and time consuming. what is the purpose does this help anyone that uses trello or are they just trying to be like this forum and microsoft word? Thanks for your reply I really appreciate your help!


author: Rasmus Wulff Jensen
body: As said, it is more or less a standard of Text Editor, so if Trello did it differently, people would complain of not following the "standard"... So imagine that is why they did it that way... When Word changed to this 10+ years ago, I also hated it at first, but soon it felt second nature to press Shift + enter when single linebreak is needed


author: Howard Hagen
body: its just really frustrating it was not like this till yesterday afternoon and everything I am finding online is people complaining about the same thing I am. I just do not understand the purpose of it. thank you again for your help.


author: Colleen
body: Somewhat related to this subject - is there a way to create line breaks in Checklist items?


author: Rasmus Wulff Jensen
body: [@Colleen Fiser](/t5/user/viewprofilepage/user-id/5463680) No (it is not a multi-line field)


Tags: cloud

trello-cloud
Chat
Asked by Recepci?n Bairex:

Hi everyone! I'm trying to upgrade my trello board and one of my team mates ask me if we could add a chat to the board so our conversations about tasks doesn't mix with our whatsapp conversations. So far, i have found one power up but it isn't free and my boss said he will only pay the subscription for Trello Premium, nothing more. If anyone knows a way thjat we could make this work out, please let me know. Thank you.


Answers:
author: Seon Shakespeare
body: Hi [@Recepci?n Bairex](/t5/user/viewprofilepage/user-id/5568474)

I checked the "chat" Power-Ups, and most aren't completely free. You could try the "Google Chat" one (it might be included), but using a separate free chat app like Slack or Discord is probably your best bet for now.

Hope this helps!

comments: author: Recepci?n Bairex
body: Thank you, I will try that.


Tags: cloud

trello-cloud
Turn off collapsable list button
Asked by LYNX3000:

Hi i just got the update or whatever that adds a collapsible list button to the top of a list, i cant use it as i have free trello and nor do i want to use it, the button takes up too much space in the list titles, can i turn off the button as im never gonna use it and i want title space back, its a bit annoying


Answers:
author: Carolina Lopez
body: Hi!  

I'm afraid it's not possible to turn off the button. I've gone ahead and created a new feature suggestion with our product team which you can access here: [TRELLO-656](https://jira.atlassian.com/browse/TRELLO-656)  

I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.


Tags: cloud

collapsible

lists