This page has failed to load: AbortError: The user aborted a request. Timed out at 30s
Asked by Lars:

I get this error with increasing frequency:

![Screen Shot 2021-06-29 at 12.53.44 pm.png](/t5/image/serverpage/image-id/149223i46CE25159111F7A6/image-size/large?v=v2&px=999 "Screen Shot 2021-06-29 at 12.53.44 pm.png")

I'm not doing the abortion, Confluence does. None of my other web applications has a connectivity issue. It has happened on different pages. I would not call these pages huge. They would probably fit on 3-4 sheets of A4 or similar.  
I have Grammarly connected, but don't think that would be related.

Steps to reproduce:

1. Open a page for editing
2. Editing usually works of for a while
3. (Often the cursor goes invisible)
4. Sporadically I get the 'We lost connection with you, hold on"
5. After a while, the error message above occurs.


Answers:
author: Shannon S
body: Hello Lars,

Thank you for bringing this error to us. I took a look, and it looks like we did have some degraded performance around the time you reported the case, and we have since fixed that issue.

[Unable to create/edit pages in Confluence Cloud](https://confluence.status.atlassian.com/incidents/4kglgz16xmrh)

Can you tell me if you're still encountering the problem or if everything is working as expected now?

I hope to hear from you soon!

Take care,

Shannon

comments: author: Lars
body: Hi Shannon.  
I don't have the problem right now. It appeared a full day before the incident you point to. It has happened 2-3 times the last few months, and seems to be gradually getting worse/better. I.e. there are weeks with no problems, days with smaller lockups, maybe an hour with severe problems, and then gradually getting better again.  
So this is helpful, but I'm not confident it is solved, yet.


author: Shannon S
body: Hi Lars,

Thank you for your reply.

I'm taking a look at your Cloud site's ticket history, but I cannot find any support tickets regarding performance since 2019.

Whenever you encounter an issue like this, and you can't find any recent incidents listed at [confluence.status.atlassian.com](https://confluence.status.atlassian.com/), have your site admin raise a ticket with us at [support.atlassian.com](https://support.atlassian.com/contact). That way, we can open up a performance investigation on your site.

Thank you for your help!

Shannon


author: Lars
body: Thanks. Will do.


author: Bambang Sinaga
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) , I am having the same issue.. I couldn't edit my page

![Screen Shot 2021-09-27 at 15.51.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/162197i4620E6ECDF0B9E76/image-size/large?v=v2&px=999 "Screen Shot 2021-09-27 at 15.51.34.png")

I already wait almost 1 hours, what could I do?


author: Irina Stancheva
body: Hi [@Shannon](/t5/user/viewprofilepage/user-id/588154)

I have the same issue here since 1 hour.

Thank you for your help!


author: namita.badwal
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046)

Facing the same issue for last hour or so. When creating or editing a confluence page getting this error![confluence error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/162202i8C826C7E6E6252CE/image-size/large?v=v2&px=999 "confluence error.PNG")


author: Jarman Stephens
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) ,

Same issue for me.

[@namita.badwal](/t5/user/viewprofilepage/user-id/4573728) , [@Irina Stancheva](/t5/user/viewprofilepage/user-id/4027621) , [@Bambang Sinaga](/t5/user/viewprofilepage/user-id/4573604) . It looks like a known issue. Check out the Confluence status page [here](https://confluence.status.atlassian.com/incidents/503sr8fhp7m0).


author: ravikiran_nagasetti
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046)  

Same issue we are also facing.  


author: Gon?alo Moreira
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046)   

same problem for me and my colleagues.


author: Toby Fenton
body: Hi [@Shannon](/t5/user/viewprofilepage/user-id/510046) -- Same here for my team.


Tags: cloud

confluence-cloud

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