youngmon/atlassian-qna huggingface dataset:
Does "FixVersions" field is limited to changes from the advanced edit?
Asked by Gilad Waldman:

Hello,

Built an automation that will automatically add fixversion when a ticket is deployed into a new version.

The flow works great but what i can see that the automation always adds 2 values and if there are more than 2, it takes the last ones.

I wonder if there is a limitations on that? if not, i can share the automation for better visibility on my flow.

Thanks.


Answers:
author: Gilad Waldman
body: Thanks for the response [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)  
I manage to build this automation in multiple ways and each time i recived the same result - only the last two items are being added into "Fix Versions".

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/329635iC8B131F538E46000/image-size/large?v=v2&px=999 "1.png")

On the attached image, the result will be get(1) and the new customfield (which i already created a version for) and the oldeset value (get(0)) is deleted.

comments: author: Bill Sheboy
body: First thing, please stay with one thread when responding. That will help others looking at this question in the future know if there are multiple solution approaches. Thanks!

Next, you are not showing your entire rule, and so the context of where, how, and on which issue is being edited is unclear. Please post an image of your entire rule for context, in one single image.

Finally, when using the Edit Issue action, **a field should only be updated one way**: with the dropdown list selection or using advanced edit with JSON.

Your rule is doing both in the same action, and so I would expect the results to be unpredictable as the updates collide. Please unselect the Fix Versions field from the dropdown list and then re-test your rule.


author: Bill Sheboy
body: Hi [@Gilad Waldman](/t5/user/viewprofilepage/user-id/5405912)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Fix Versions is a list field, and contain multiple values. If multiple values are being added, either the source / smart value has multiple values or perhaps the rule is triggered multiple times. Seeing the details will help identify the cause.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Different drop down list with my co-worker
Asked by jackyyuan_chen:

When I create a new issue, I cannot find the drop-down list similar as my co-worker's. For example, I don't have the option "EMC mechanical engineering" and so on.

Also, when I search the open issue that my co-worker created it gives me an error page says, "It may have been deleted or you don't have permission to view it."


Answers:
author: YY Brother
body: Hi [@jackyyuan_chen](/t5/user/viewprofilepage/user-id/5518156)

Welcome to our Community.

"It may have been deleted or you don't have permission to view it."

-- It seems you don't have view permission. Please check it with your Jira/Project admin.

I don't have the option "EMC mechanical engineering"

-- If you and your co-worker view the field of the same issue in the same project, then you should have the same dropdown lists. This kind of field may have different lists for different projects.

?????? Jira Admin ????????????????????????????????????????????\~

Hope it helps \& Thanks,

YY?

comments: author: jackyyuan_chen
body: Thanks! I will ask the admin see if he can resolve my issue.


Tags: data-center

jira-data-center
Any 3rd-Party Tools To Export ALL Biz Project Data?
Asked by Michael P_ O_Hara:

Does anyone know of a 3rd-party that can run an export of all info:

- List details

- Comments within a list item

- All attachments

The problem at present is Jira has no method to do a data dump that an assessor would need to append to their certification (i.e. PCI-DSS, ISO, SOC2, etc).

I was surprised to hear this doesn't already exist as a feature. The need is obvious.


Answers:
author: Aron Gombas _Midori_
body: [@Michael P_ O_Hara](/t5/user/viewprofilepage/user-id/5452692) I am not totally sure what "list" means here, but I guess it is a list of issues.

If so, then the [Better PDF Exporter](https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira-pdf-view?tab=overview&hosting=cloud) app can produce you a precise PDF export that contains:

1. fields
2. comments
3. attachments (embedded in the PDF)

...and a lot more like change history, linked issues, worklogs, etc. For example:

![jira-single-issue-export-with-attachments.png](https://community.atlassian.com/t5/image/serverpage/image-id/329514iAFB815D260CE8D64/image-size/large?v=v2&px=999 "jira-single-issue-export-with-attachments.png")

See some examples here: <https://midori-global.com/products/better-pdf-exporter-for-jira/cloud/export-samples/jira-issues-pdf-exports>

If you want to add details, remove details, then you can customize the PDF template!

*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*


Tags: cloud

jira-cloud
How do you display multiple projects in dashboard based on start dates or due dates?
Asked by Theresa:

I have multiple projects in Jira. All of them have issues types epic, story, and issue. I want to create a gadget in my dashboard that shows all project issues that are due by filtered date. For example, I want a gadget that lists all issues from projects 1, 2, 3, 4, 5, and 6 that are due from 6/17-6/21. I also want another gadget that shows all issues from the same projects that have a start date from 6/17-6/21. How can I do this?


Answers:
author: Danut M _StonikByte_
body: Hi [@Theresa](/t5/user/viewprofilepage/user-id/5517412),

One way is to use the **Filter Results gadget** of Jira to display the issue you want. But for this you'll need to create filter that returns the issues to display with a JQL like this:

*project in (Project1, Project 2, Project 3) AND* *"Start date\[Date\]" \> "2024/06/17" AND "Start date\[Date\]" \< "2024/06/21"*

Another way would be to use the **Work Breakdown Structure (WBS) gadget** offered by our **[Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile)** app, which allows you to input the JQL directly without being necessary to create filters in Jira. In addition, this gadget groups the issues from the JQL by their hierarchy Epic \> Story \> Sub-Task.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329341i80B8A7AE1059E4D1/image-size/large?v=v2&px=999 "image.png")

You could start with 1-month free trial. If you need any assistance in configuring this gadget, please contact support@stonikbyte.com.

Hope this helps.

Danut


author: Mohanraj Thangamuthu
body: Hello, Good day. You can create a JQL filter like issue type equal epic and then duedate greater than one date and less than another date. Use this filter on filter gadget on dashboard. Thanks

![Screenshot 2024-06-12 at 10.10.57?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329338i6B059B7FFBBADF19/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 10.10.57?AM.png")


Tags: cloud

jira-cloud
automation just for the first time transitioned to "In Progress"
Asked by Crist?bal Gonz?lez:

I have an automation to set Start Date with the date when a ticket is transitioned to "In Progress", unfortunately some issues return to "Backlog" and then moved to "in Progress" again, this makes the Start Date also change. What I want is to have the date for the initial/first transition to "In Progress"

Please your help.


Answers:
author: Bill Sheboy
body: Hi [@Crist?bal Gonz?lez](/t5/user/viewprofilepage/user-id/5385825)

As the purpose of your rule is to set the Start Date once, have you considered adding a condition that the rule only proceeds if the Start Date is empty?

Doing that would also address the potential problem of accidentally moving something into "In Progress" too early, as the the Start Date field could be manually cleared for a "reset".

Kind regards,  
Bill

comments: author: Crist?bal Gonz?lez
body: Nice and good approach [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) I'll take into consideration.

Many thanks!


author: Trudy Claspill
body: I like this answer better than mine!


author: Trudy Claspill
body: Hello [@Crist?bal Gonz?lez](/t5/user/viewprofilepage/user-id/5385825)

When asking for help with an Automation Rule it will help us to help you if you provide screen images showing the complete rule.

You could add a JQL Condition like this:

![Screenshot 2024-06-11 at 9.10.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329217i667F8462B1AE54EC/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 at 9.10.18?AM.png")

This JQL is checking that the issue that just transition to In Progress was never in the In Progress status before 1 hour ago. You may want to refine that window to something like "-5m" (5 minutes ago).

If an issue was previously in the In Progress status, then any steps after this would not be executed.

comments: author: Crist?bal Gonz?lez
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I just created the rule adding an IF condition and it worked perfectly!

For the future I will add screen shots.

Thanks a lot!


Tags: cloud

jira-cloud
import task and sub-task from csv file into jwm
Asked by Marie-H?l?ne PARISATO:

import task and sub-task from csv file into jwm : i would like to have an example of structure file and of configuration for be able of import csv file of task and sub-task in to JWM


Answers:
author: Marie-H?l?ne PARISATO
body: here what i found and that is running : ![structure fichier .PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329211iADC724BD8C5DB3A9/image-size/large?v=v2&px=999 "structure fichier .PNG")![extrait config import.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329212iD045E330625DEF2D/image-size/large?v=v2&px=999 "extrait config import.PNG")


Tags: cloud

jira-cloud

jwm
Issue_Chrome Popups
Asked by Andres Ayala:

I am having problems when wanting to add new test cases test or having to open some popup to add evidence or create a bug. None of these options are displayed.

I have already restarted and even reinstated the browser. I have the latest version of the Chrome browser installed. I have tried it in the Mozilla browser, and it works for me without any problem.

I'd appreciate your collaboration and review of this ISSUE.

Thank you!


Answers:
author: Dan Breyen
body: [@Andres Ayala](/t5/user/viewprofilepage/user-id/5510529) have you by chance tried Edge? Do other users experience this same behavior on Chrome? Have you been able to try your login on another PC using Chrome? Have you tried removing all of your browser cookies?

If you've for sure narrowed it down and are still having the problem, as you're a Premium account, I would recommend creating a ticket with [Atlassian's Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and have them chime in.


Tags: cloud

jira-cloud
Adding Transition rules to workflows
Asked by Sharon Youmans:

Hello,

I noticed in the last two weeks that Jira users are not able to transition tickets through the workflow due to 'transition rules.' I did not create these rules. I think this is part of the new workflow editor. I don't understand why we didn't receive a notification on this upcoming feature/change. Is anyone else experiencing the same thing?


Answers:
author: Trudy Claspill
body: Hello [@Sharon Youmans](/t5/user/viewprofilepage/user-id/4168967)

In my experience Atlassian does not spontaneously change your workflows.

Are these workflows in a Team Managed project or a Company Managed project?

In a Team Managed project any user that has the project Administrator role could've changed the workflows.

In Company Managed projects any user with the Administer Jira global permission could've changed the workflows.

Have you checked the Audit Log under the System \> Troubleshooting And Support options? I see that there is a Change Summary category for "Workflow rule updated".

comments: author: Sharon Youmans
body: Thank you for this information. Let me check.


author: Sharon Youmans
body: It's a company-managed project. I checked the logs and they don't show any changes. I wonder if any of the workflow changes that are rolling out in June impacted global settings or rules. I have no idea how this happened.


author: Trudy Claspill
body: What is the exact message that your users are seeing?

What are the exact Conditions or Validators that are preventing the users from executing the transitions?

Perhaps there have always been conditions or validators in place that limit who can execute transitions, and there has been some change with the users (being added to or removed from Roles or Groups).


Tags: cloud

jira-cloud
I have tasks done but when I close the sprint it says they are incomplete
Asked by gina_tahhann:

I have all the tasks in the done column, I have no pending subtasks but the jira says that they are incomplete and does not close the sprint


Answers:
author: Trudy Claspill
body: Hello [@gina_tahhann](/t5/user/viewprofilepage/user-id/5518097)

Welcome to the Atlassian community.

Is your Done column the column farthest to the right on your board?

Only issues in the column farthest to the right will be considered "complete" in the sprint. Issues in all other columns are considered "incomplete".

comments: author: gina_tahhann
body: That's exactly what happened, someone added an additional column to the right that was not DONE but had the status of completed, I moved the indicated column to the right edge and the case was resolved, thank you very much


author: Peter Van de Voorde
body: Hi [@gina_tahhann](/t5/user/viewprofilepage/user-id/5518097) ,  

It might be that you have some incomplete subtasks that are being filtered out by the boards filter. Thus they don't show up on the board, but they can still block your sprint from being closed.   

I would recommend checking the board filter and seeing if there are any subtasks that might be filtered out by it.  

Cheers,  
Peter


Tags: cloud

jira-cloud
How to hide button "Record a video" from issue view
Asked by Lukas Meitner:

Hi all,

is it possible to somehow hide or remove the "Record a video" button linked to a Loom services for all users of an JIRA instance? I am the admin of the instance and lot of users ask me what the button is and how they can use it. We are not going to use Loom at all.

Thank you very much,

Lukas


Answers:
author: Lukas Meitner
body: Hi all,

resolved by raising a bug: <https://support.atlassian.com/requests/JST-1009835>

Hope, it will help to other JIRA admins dealing with this issue.

Lukas


author: Fadoua
body: Welcome to the Atlassian Community [@Lukas Meitner](/t5/user/viewprofilepage/user-id/5045608) !

Is Loom integrated with Jira? You have 2 options:

* Either remove the integration
* Or uninstall the add-on if you have it installed

If you can elaborate little bit about Jira/Loom integration it will be very helpful.

Best,

Fadoua

comments: author: Lukas Meitner
body: Hi Fadoua,

thank you for your answer.

I think, the button was added by Atlassian during some marketing / promo activities. I did not install any plug-in nor integrate the Loom services with our instance of JIRA.

Just to be sure, I looked in the administration (organization -\> site -\> product -\> apps ...) and found nothing. If I, as a user, want to remove the button, I must click the button -\> three dots -\> "Not interested". Only after that, the button disappear. But the issue is that I as the admin, cannot remove the button to prevent annoying questions from users, who:

1. cannot use it without registration to a 3rd party services.
2. don't know, what is it -\> they ask for more information, why they see it, how they can use it, why they cannot use it.
3. why admins added the button in the view.
4. why admins cannot remove the button globally.

So, the question is still the same. How can I remove the button from the issue view for all users of our instance of JIRA?

Thank you very much.

Best regards,

Lukas

![JIRA Loom.png](https://community.atlassian.com/t5/image/serverpage/image-id/329381i9E7D703528B1339D/image-size/large?v=v2&px=999 "JIRA Loom.png")


author: Fadoua
body: [@Lukas Meitner](/t5/user/viewprofilepage/user-id/5045608)

The one place I can think of is Jira labs

under personal Jira settings


Tags: cloud

jira-cloud

loom
Adding a file as a card creates two cards?
Asked by Audrey Gibson:

I'm currently dragging a message from my Outlook App to my Trello list to create a card with the email content, but it's adding two cards... How can I prevent this and have only one card added? TIA!


Answers:
author: Alina Kurishko
body: Hi Audrey,

Welcome to the Atlassian Community!

I've seen a few reports with a similar problem you're describing, but since attaching an email to a card isn't a native feature, we don't fully support it. Thus, I'm afraid we're not able to troubleshoot this problem.

Our guess is that Outlook has a metadata file that is being generated when you drag and drop an email.

To resolve this, I'd suggest you use email-to-board feature instead. It would allow you to create cards from email within a particular board. Here's the article explaining how to set it up: <https://support.atlassian.com/trello/docs/creating-cards-by-email/>

I hope this helps!

Alina \| The Trello Team
How can I add a picture (that is stored in iCloud photos) to a card?
Asked by BR Facilities:

If I take a picture with an iPhone, how do I add that picture to a card?


Answers:
author: Alina Kurishko
body: Hi Paul,

Welcome to the Atlassian Community!

To add a picture to a card, you can either add an attachment by uploading an image from your phone Gallery or by adding a link to the iCloud storage.

Uploading a picture will allow you to view it within a card itself and set it as a card cover while an attached link will lead you back to the file in its respective location (iCloud storage) and let you open a picture in a browser tab.

Here's an article explaining how attachments in Trello work: <https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>

Hope this helps!

Alina \| The Trello Team
de que manera puedo recuperar un tablero que un administrador elimino por error
Asked by Sara Lina:

Un administrador elimino por error un tablero de que manera pedo rescatar esa informaci?n


Answers:
author: Ignacio
body: Hola Sara. El tablero no puede recuperarse, pero los issues no se van a ver afectados porque el tablero es solo un filtro. Deber?as crear un nuevo tablero para ese proyecto
How do I reference a template card's custom field and copy it to another card's custom field?
Asked by Enoch Yang:

Hey everyone! I'm running into a bit of a roadblock when it comes to using custom fields in automations.

If I wanted to reference a card using the "lookup" function and copy the looked up card's custom field value into a different card, how would I do that?

For example, if the custom field is called "rate" and I wanted to copy it from one card to another, how would I do that?

I've tried {customfieldvalue} {ratecustomfieldvalue} and {customfieldratevalue} and neither of them seem to work. I'd love some help with this!

Thanks so much!


Answers:
author: Dreamsuite Mike
body: Oh if only they existed...[?](https://emojipedia.org/face-with-rolling-eyes/)

There are two rather unpleasant ways to acheive this purely in Trello automation...

1)

If the cards are linked together, there is a horribly convoluted way of doing it where you use 1 automation to clear the custom field, a second automation that when the custom field is cleared, sets it to {customfieldvaluebefore}, then a final automation that when the custom field is set, find the card linked and and set it to {customfieldvalue}

2)

Set an automation that adds the custom field name and value to the description on the template card when it is set, "set the description to {carddescription}\\n {customfieldname}:{customfieldvalue}

Then in your lookup automation, you will lookup the card and set the description to {foundcarddescription)

Finally, you will have an automation, when the description of the card contains Rate:{\*}, set the custom field Rate to {wildcard1}

I told you they were ugly [?](https://emojipedia.org/nauseated-face/)[?](https://emojipedia.org/grinning-squinting-face/)


Tags: automation

butler

custom-field
Can a Workspace member see all the boards it contains and interact on the different boards?
Asked by Sandra GJ:

I added a workspace member to a premium account (which is billed) but that member cannot see all the boards of the Workspace. However, it is strange that she only can see one random board.

I can't see the advantage of adding somebody (and paying) as a workspace member if she has no access to all the Workspace boards. I believed that was the purpose of it.

Any comment will help, thanks!

Sandra


Answers:
author: Brant Schroeder
body: [@Sandra GJ](/t5/user/viewprofilepage/user-id/5239035) Welcome to the Atlassian community

Adding an individual to a workspace does not automatically give them access to all the boards. Boards have their own unique permissions. <https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/> You can make all boards workspace visible and then they will be available to users added to the workspace.

A free user can only have access to 10 boards. So if you have more than that you would need to have a paid account or they would only be able to use 10 boards at a time.

comments: author: Sandra GJ
body: Ohh I see ?Thank you Brant! Your answer was really useful, I had omitted to enable some board permissions.


author: Candie Paulson
body: I am very new to this app, I have a mottorcycle dealership, we have one board, but multiple cards, we may add one more board, but for the most part will be operating off the one board. Do I have to pay for all the people that access the app, or is there a way to access under user names but not make them paid users?


author: Brant Schroeder
body: [@Candie Paulson](/t5/user/viewprofilepage/user-id/5240211) Welcome to the Atlassian community

If you have one board that you are going to share the individuals accessing it could use the free plan. <https://trello.com/pricing>


author: Brant Schroeder
body: [@Sandra GJ](/t5/user/viewprofilepage/user-id/5239035) can you accept the answer to help others?
Why can't I see every action done on a card?
Asked by Alexis Dimak:

I have multiple coworkers working on different cards as we have four different locations. We had confusion with a customer's order we missed, and we were unable to see who moved said card to another board and where it went wrong/how it was missed. Is it a setting we need to change?


Answers:
author: Ignacio
body: Hi Alexis.

Did you check the activity or History tab in the issue? Could you please share a screenshot?