youngmon/atlassian-qna huggingface dataset:
Cacher les tickets des autres clients
Asked by mehdi chaibdraa:

Bonjour, Pour un des projets Jira.

Nous allons devoir ouvrir notre projet ? nos clients.

Imaginions que nous nous avons 3 clients :

Client A

Client B

Client C

Exemple: Lorsque le client A cr?e un ticket, nous avons un champ sp?cifique qui se nomme "client "(qui est une liste d?roulante) qui propose les diff?rents clients.

Le client A choisit son entreprise et cr?e le ticket.

Je souhaite que les autres clients ne puissent voir les tickets des autres clients.

Savez-vous si cela est possible ?

Je vous remercie de votre aide


Answers:
author: Duc Thang TRAN
body: Salut [@mehdi chaibdraa](/t5/user/viewprofilepage/user-id/5471554)

Le projet Jira que tu as c'est un Jira Software ou Jira Service Management ?

Si tes clients ouvrent un ticket via un portail, c'est un Jira Service Management et dans ce cas tu peux utiliser la fonctionnalit? "Organisations" pour classer tes utilisateurs. Lien utile : <https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/>

Sinon, on peut utiliser la fonctionnalit? "Issue Security Level" via l'automate en fonction du choix du champ "Client".

Cordialement :)

comments: author: mehdi chaibdraa
body: Bonjour [Duc Thang TRAN](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5371199),

j'utilise Jira software.

Donc si je comprends bien je dois cr?er une r?gle d'automatisation pour faire cette r?gle.

Cdt.

mehdi


author: Duc Thang TRAN
body: [@mehdi chaibdraa](/t5/user/viewprofilepage/user-id/5471554)

Il faut d'abord cr?er les niveaux de s?curit? des tickets (issue security level) et en suite associer les groupes, personnes ou r?les ? chaque niveau de s?curit? (je te conseille le faire par groupe, plus facile ? g?rer dans le temps).

Ensuite, cr?er une automatisation :

D?clencheur : quand un ticket a ?t? cr??

en fonction du choix du champ "client" pour ajouter le niveau de s?curit? correspondant.

Cordialement,


author: mehdi chaibdraa
body: Merci [Duc Thang TRAN. Je vais tester mais je pense que que cela r?pond.](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5371199)

J'ai tester juste avec le champs niveaux de s?curit?.

Ca r?pond d?ja ? mes questions.


Tags: data-center

jira-data-center
Cach? les tickets en fonction des client
Asked by mehdi chaibdraa:

Bonjour,

pour un des projets Jira. Nous allons devoir ouvrir notre projet ? nos clients.

imaginions que nous nous avons 3 clients:

Client A

Client B

Client C

exemple:

Lorsque le client A cr?e un ticket, nous avons un champ sp?cifique qui se nomme "client "(qui est une liste d?roulante). le client A choisit sont entreprise et cr?e le ticket.

Je souhaite que les autres clients ne peuvent voir les tickets des autres clients.

Savez-vous si cela est possible?

J


Answers:
author: Mohamed Benziane
body: Bonjour,

il faut utiliser les niveau de securit?. Dans votre cas il faudra que l'utilisateur choisisse le niveau de securit? ou bien avoir une regle automation qui va mettre a jour le niveau de securit? lors de la cr?ation du ticket en fonction des champs renseign?s.


Tags: data-center

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hide

issue

jira-data-center

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Automation Rule
Asked by Mihai Mot:

How can I setup an automation rule on DC to change the following :

- The project key

- The issue type

Thank you


Answers:
author: Rilwan Ahmed
body: Hi [@Mihai Mot](/t5/user/viewprofilepage/user-id/5261694) ,

Move issue service **isn't** available in Jira automation.

<https://confluence.atlassian.com/automation/move-an-issue-to-another-project-using-automation-1141480642.html>


author: Mihai Mot
body: Thank you for the answer!

Can I change the project key via an automation rule? Do you know the correct JSON for that? Or the correct smart values?

Thanks

comments: author: Rilwan Ahmed
body: Project key cannot be changed.


Tags: cloud

jira-data-center
Wie auf Board auch Uhrzeit einer Karte anzeigen lassen?
Asked by Sonja:

* Hey! Ich suche nach einer M?glichkeit, auf einem Board in der Karten?bersicht neben dem Datum auch die Uhrzeit anzeigen zu lassen, ohne daf?r die Karte ?ffnen zu m?ssen.  
  Geht das irgendwie?


Answers:
author: Alex W
body: Hey [@Sonja](/t5/user/viewprofilepage/user-id/5280196) - welcome to the Community!

By time - do you mean the Due Time of a Card that is showing on the Map View as a Location has been added to it?

comments: author: Sonja
body: Hey Alex, thx for the welcome and your answer! No, without location - simply that in addition to the due date, the time is also displayed on the front of the cards on the respective board. But just found the fitting PowerUp with the name "show due time" - have searched with tens of other keywords for the right PowerUp, but the name is so logical :)
Can you add attachments to checklist on a card?
Asked by Laura Rohrer:

I would like to add attachments to a checklist specific for the checklist topic.


Answers:
author: Alex W
body: Hey [@Laura Rohrer](/t5/user/viewprofilepage/user-id/5295943) - welcome to the Community!

You cannot add attachments to a checklist item, only to the card the checklist sits in. You can insert the links to your attachments in your checklist items.
Using butler how to I fix mapping that could have been compromised.
Asked by hcpcleveland:

I adjusted the questions in the google form, now when a card arrives on the trello board, the answers to the questions are blank. How do I fix this. Butler is being used I noticed. I did not originally set this up.   
help. Thanks


Answers:
author: Dreamsuite Mike
body: Hi [@hcpcleveland](/t5/user/viewprofilepage/user-id/5292923) I think this question is the same as the thread here:

<https://community.atlassian.com/t5/Trello-questions/My-Google-form-is-not-showing-all-the-answers-the-mobile-guys/qaq-p/2450387>
Not receiving emails when assigned to checklist in Trello
Asked by Lea Dorf - Next2:

Hi, just starting using Trello for my team!

For some reason, we are currently not receiving Trello notifications BY EMAIL when assigning tasks on boards, for ex. I just tried assigning an item to a member of the team with deadline 10 mins from the time I created and no emails were received. Any help with how to solve this matter?

Thank you!

<br />

Lea


Answers:
author: Lea Dorf - Next2
body: Just added a ticket to support, anyway if anybody had an issue like this and solved it let me know!

comments: author: Dreamsuite Mike
body: Hi [@Lea Dorf - Next2](/t5/user/viewprofilepage/user-id/5295355)

Did you take a look at this article?

<https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Notification-emails-and-preferences>

Important things to note about email notifications in Trello:

1. They are set at a user level
2. They default to Periodically for new users
3. You won't be notified by email if a notification has been read (and cleared) already in Trello


Tags: checklist

notification
Quick labels in Trello
Asked by Carlos Cortes:

Dear community, not long ago you could add labels to Trello cards very quickly using #. Now it's not working anymore. Any clues? Thanks


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Carlos Cortes](/t5/user/viewprofilepage/user-id/5295235) ! It looks like Atlassian decided to remove this feature.

**[Check this thread](https://community.atlassian.com/t5/Trello-questions/Adding-labels-to-a-card-at-creation-using-the-then-the-label/qaq-p/2383826#:~:text=Luciana%20Munhoz,ATLASSIAN%20TEAM)**, as there's an answer from Atlassian team member:
> Sorry to hear about your recent experience with this feature! Apologies to be the bringer of bad news --- the Trello product team has recently decided to remove the Card Composer Options feature (which allowed us to use # for labels and @ to add members). While this feature was certainly useful for some users, it also represented pretty significant technical complexity and maintenance effort that didn't match up with how much it was being used.


author: Dreamsuite Mike
body: Hi [@Carlos Cortes](/t5/user/viewprofilepage/user-id/5295235)

As [@Justyna Gdowik _ Deviniti _](/t5/user/viewprofilepage/user-id/5224976) This feature was removed but I did an article on how you can replicate similar functionality by automation....

<https://community.atlassian.com/t5/Trello-articles/Solution-Create-card-with-a-label-by-using/ba-p/2386620>

Its not as good as the original feature by Trello but it can be good enough in most cases. Let me know if you have any questions.

Mike

comments: author: Carlos Cortes
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) thank you very much, Mike! It's working fine, but when I create several rules, it will add all labels to the same card. Is is possible to have one rule for each label to be added individually? Perhaps I'm missing something.

PS. Can't understand why Trello removed such a useful shortcut.


author: Carlos Cortes
body: Hi, [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)  

Any thoughts on this? ??


author: Carlos Cortes
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) ?
Bidirectional Slack intergration only works as hoped in one direction
Asked by Stan Schwartz:

Asking a different question than [this old thread](https://community.atlassian.com/t5/Trello-questions/Trello-to-Slack-Integration/qaq-p/819443) about integration.

Slack-to-Trello is great. You can create a card on the board and lane of your choice without opening Trello.

But Trello-to-Slack lacks the one feature we hoped for (or at least I can't find it): we wanted faster way to notify a coworker of a new individual comment on a card.

That's the ability to use Slack in a comment rather than "@coworker" email notification.

Right now, Trello just sends the whole card--not the link --- and with clutter.

I explored the Remind selection in the Slack Powerup . A reminder in 3 min to someone might work. It won't accept "now" which might be a great solution if it could be added.


Answers:
author: Dreamsuite Mike
body: Hi [@Stan Schwartz](/t5/user/viewprofilepage/user-id/1160258)

Slack is support by Trello automation so you can create the functionality you ask for using that...  

<https://support.atlassian.com/trello/docs/using-the-jira-and-slack-integrations/#Slack-actions-in-Automation>

comments: author: Stan Schwartz
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) Thanks. This is helpful. Will explore. Much appreciated.
Can I set up an automation to email comments directly to customers?
Asked by Francisco Duron:

What I am looking for is to be able to make a comment in our customer's card such as an update on the project and have that comment get automatically emailed out to the customer email so they being updated constantly as the project moves along and the notes are made in Trello, but we don't want all the notes sent out. Is there a way to add a trigger such as adding (@ customer) to the end of the comments and only those get emailed to the customer. We could even add a custom field with just the customer's email so it can chose that email specifically and sent it out?


Answers:
author: Christl_Email for Trello
body: Hi [@Francisco Duron](/t5/user/viewprofilepage/user-id/4216168)

Christl from [Email for Trello](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) here ?

It is possible with our Power-Up. You can send emails from your Trello card, but we also have a feature that allows you to send an email by posting a comment - for example **@email** (will send a new email with the comment you post) and **@reply** (will reply to the last email with the comment you post). Any other comments that don't use the @email/@reply syntax, won't send as emails. You can read about how it works [here](https://help.sendboard.com/en/articles/4207369-send-an-email-with-a-trello-comment-using-reply-or-email), or sign up for a free trial and give it a try.

This is super handy when [combined with automation](https://help.sendboard.com/en/articles/5404901-automate-email-with-trello-automation) because you can set a rule to post a comment based on a trigger. For example, post a comment when a card is moved to a certain list/custom field status is updated. When the comment is posted, an email will be sent.

You're welcome to pop over any questions to hello@sendboard.com.

![](https://downloads.intercomcdn.com/i/o/222338349/0898aabdb24a554a4f2e7929/reply-keyboard.gif)
I have a backlog and a to-do column and I want to move anything mistakenly put in to-do to backlog
Asked by JERRY SAULMAN:

I am hoping for a way to move a card mistakenly put in the to-do list by my colleague to the backlog list if it has more than 8 days before its due date.

This is the rule I wrote to move them from backlog to the to-do list if they hit 8 day mark to go there.

![Screenshot 2023-08-17 at 10.22.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/275764i8985731CC08EED72/image-size/large?v=v2&px=999 "Screenshot 2023-08-17 at 10.22.48 AM.png")

I wrote this and tested it and it did not work:

![Screenshot 2023-08-17 at 10.29.49 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/275766i6EA02406D65C8BA9/image-size/large?v=v2&px=999 "Screenshot 2023-08-17 at 10.29.49 AM.png")

But I think what I want is to say \> 9 days... and not have to write 9, 10, 11, 12, etc. versions of this rule.

Possible? Any suggestions?


Answers:
author: Dreamsuite Mike
body: Hi [@JERRY SAULMAN](/t5/user/viewprofilepage/user-id/5295123)

Welcome to the community.

Unless I am missing something here, can you use this command to prevent cards due in \>8 days being moved to your to-do?

![Screenshot 2023-08-18 111544.png](https://community.atlassian.com/t5/image/serverpage/image-id/275882iA6800F95988A9935/image-size/large?v=v2&px=999 "Screenshot 2023-08-18 111544.png")![Screenshot 2023-08-18 111428.png](https://community.atlassian.com/t5/image/serverpage/image-id/275880i13FBBC2AFC7145CB/image-size/large?v=v2&px=999 "Screenshot 2023-08-18 111428.png")

comments: author: JERRY SAULMAN
body: thanks I did not see that option!
perte de mon compte et de mes donn?es
Asked by Marie-Line Zanota:

Bonjour,

au retour de mes cong?s plus aucun tableau. Mon compte trello semble m?me avoir disparu.

Cela fonctionnait tr?s bien d?but juillet.

Comment faire pour r?cup?rer mes donn?es?

merci d'avance pour vos r?ponses


Answers:
author: Alex W
body: Hey [@Marie-Line Zanota](/t5/user/viewprofilepage/user-id/5295075) - welcome to the Community!

It sounds like you've created a new account instead of logging into the one you previously had. Can you try logging in with another email to see if you can recover your boards?

If that doesn't work, please let me know and I'll escalate this to our Trello Support team as we technically don't handle log in issues over the Community.

comments: author: Marie-Line Zanota
body: Thank you so much.  
I must have confused my two institutional email addresses


author: Martine ROUSSEL
body: Bonjour , ( nouvelle et non experte ! )

j'utilise Trello depuis longtemps. Hier , jai fait un nettoyage complet de mon PC car virus. Impossible de me reconnecter ? mon compte trello aujourd'hui avec mon adresse mail habituelle.Pour infos , Je ne passais pas par atlassian mais par une connection google.....help me please m?me si jai peu d'espoir ......


author: Alina Kurishko
body: Hi Martine,

Hope you don't mind if I respond in English as well!

It sounds like you might've mixed up the email addresses you used to access your Trello account. I'd suggest you try using your personal email instead of the company one when logging in ?

You can try searching your mailboxes for emails from Trello or Atlassian to locate which email address is linked to your Trello profile.

If you still have trouble locating the email address, could I ask you to create a ticket through [++https://trello.com/contact?++](https://trello.com/contact?) This gives us the opportunity to discuss information that can't be shared in the community.

Alina \| The Trello Team
Billing history when the user change premium to standard
Asked by Catalina Carvajal:

How can I get the billing history when I change premium to standard workspace?


Answers:
author: Alex W
body: Hey [@Catalina Carvajal](/t5/user/viewprofilepage/user-id/5294973) - welcome to the Community!

I'm not sure what you mean by 'billing history', but nonetheless, we do not support billing questions in the Community. I can see you've already raised a ticket with our billing team discussing this, they will be in touch on CA-2503936 shortly.
Gostaria de enviar uma sugest?o de melhoria do Trello, como proceder?
Asked by Ricardo:

Sugiro que o bot?o de salvar as altera??es de um cart?o apare?a no in?cio e no fim dele (hoje s? existe no fim)


Answers:
author: Alex W
body: Hey [@Ricardo](/t5/user/viewprofilepage/user-id/5294976) - welcome to the Community!

You can submit feature requests via our contact form: <https://trello.com/contact>

The full steps to do this are:

1. Make sure you're logged into Trello
2. Head to <https://trello.com/contact> and scroll down to the contact form
3. For the field **What can we help you with?**, select 'Using Trello'
4. For the field **Pick a topic**, select 'Feature requests'
5. Fill out the rest of the form with details on your feature request, e.g. what you're requesting, why you want that functionality added to Trello
6. Submit - and one of my team will get back to you! ?
Whitelist Trello Webhook IP
Asked by nikhil_9856:

I wanted to whitelist IP addresses of Trello Webhooks. Should I whitelist IP addresses listed in the [link](https://ip-ranges.atlassian.com/)? Or it can change in future?


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community!

As our IP addresses can change frequently and without notice, we'd suggest that you use our site's domain names instead of a particular site IP address. You can refer to this article to get the list of our current domains: <https://support.atlassian.com/trello/docs/configuring-your-firewall-for-trello/>

Hope this helps!

Alina \| The Trello Team
viewing boards on mobile devices
Asked by Laura Polk:

Can someone without an account view a public Trello board on their mobile device?


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Laura Polk](/t5/user/viewprofilepage/user-id/5031065) !  
Trello allowed public boards to be viewed by anyone with the link, even without requiring them to have a Trello account. This applied to both desktop and mobile devices - just share a link to public board and then someone will access it.

[Trello docs](https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/):
> A public board is visible to anyone on the internet, but not indexed by search engines such as Google. Only those users added as members to the board can edit, but any person with the link can view it, even if they don't have a Trello account.
>
> Setting a board to public visibility allows all members of Trello to view your board and optionally vote or comment. You can turn other features (like comments and voting) on and off for public members via the 'Settings' menu.
New Employee - Old Profile
Asked by Erin Brooks-Washington:

I recently replaced a former employee. The email she used to register on Trello is the same email I inherited. Each time I'm invited to a project board, the former employee's name still comes up.

My boss has tried deactivating the old account, but that has been unsuccessful. We have had no luck finding technical support to entirely delete the former employee's account, which might then allow me to register using the same email address the former employee once used.

Any suggestions are greatly appreciated!

Thanks!


Answers:
author: JJ Jones
body: <https://id.atlassian.com/manage-profile/general>

Change your name here.


author: Oliver S
body: Hi Erin, welcome to the community! :)

Couple of options available if you want to start fresh with that same email address.

Option 1 - is you could delete the account fully: <https://support.atlassian.com/trello/docs/deleting-your-trello-account/>. One thing to note here is that this does delete all data in your Atlassian account (not just Trello), so just keep that in mind in case you've used other Atlassian products with that account. Also, it can take 14 days for the account to fully delete - which is a grace period to recover in case you realise you need to log back in.

Option 2 - would be to change the email address on the account via the Atlassian account settings - <https://id.atlassian.com/manage-profile/email>. For example, you could change it to something like myemail+old@email.com (using this as an example to avoid revealing your email). What this would do is instantly free up the existing email address. You could then go ahead and create a new Trello account under that email via: <https://trello.com/signup>.

Once done, you'd just want to make sure someone invites the new account to the Workspace.

Option 2 is great if you'd rather not wait 14 days! :)

Hope this helps! :) Let me know how things go. If you need to share any sensitive account related information, please don't do it here. You're welcome to create a ticket via <https://trello.com/contact> and reference this thread: <https://community.atlassian.com/t5/Trello-questions/New-Employee-Old-Profile/qaq-p/2452005>

comments: author: Erin Brooks-Washington
body: Thank you for this information. It confirms that I'm on the right path since I have already requested Atlassian to delete the account completely. It has been a few days and I keep testing the system so I can recreate a new account.

I'll try Option 2 if all else fails.

Thanks again!


author: Oliver S
body: No problems Erin! :) Once the 14 days have passed, the account should be totally removed and you'll be able to use that email again to start afresh!
Billing per workspace?
Asked by Brendan Poh:

Am I paying for each workspace? I have one work space for an organization and another for my business. Both on my user account name. Do I get double billed for me or other users who are members of both workspaces?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Brendan Poh](/t5/user/viewprofilepage/user-id/5294265) welcome to the community!

Yes, billing is based on the total number of active **Workspace** members and [multi-board guests](https://help.trello.com/article/1123-multi-board-guests). However, if you are in an enterprise plan then you will be charged based on your enterprise instead of workspaces. You can have as many workspace as you want and you will be charged only once per user.

I would suggest going through the following article for more info:

* [How billing works with Trello Premium and Standard](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/)?

comments: author: Sajid Ali
body: don't get your point


author: Brendan Poh
body: Thanks


author: Sajid Ali
body: Hey there! Your question about the billing for multiple workspaces is quite relevant. I've been using Slack for a while and from what I understand, billing can vary based on your setup. Typically, each workspace is billed separately based on the plan you've chosen for that workspace. So, in your case, if you have one workspace for your organization and another for your business, they could each have their own billing.

However, it's always best to double-check with Slack's support or look into the billing details within your account settings to be absolutely sure about the specifics. It's important to make sure you're only paying for what you need. Hope this helps, and I'd recommend reaching out to their support for any specific clarifications!