youngmon/atlassian-qna huggingface dataset:
Jira query that excludes occurrence tickets where parent is closed status
Asked by Kim Lewis:

Hi, Can anyone with this filter? I'm looking for the following criteria:

1. Status not in Canceled or Closed
2. Exclude Occurrence tickets that have Parent tickets that are canceled, closed
3. Exclude Occurrence tickets resolved more than 365 old.

project = ZPT AND type = Problem AND status not in (Canceled, Closed) and issuefunction not in subtasksof("project = ZPT AND type = Problem AND status not in (Canceled, Closed)") and (status not in (occurrence) or status in (occurrence) and resolved \> -365d)

It is still returning occurrence tickets where the parent is Closed.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Kim Lewis](/t5/user/viewprofilepage/user-id/5595785)

just to add to [@Shikha Verma](/t5/user/viewprofilepage/user-id/4990585)'s great answer:

If you're open to solutions from the Atlassian Marketplace, I believe that your use case would be easy to solve using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2815555).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *smart columns* that aren't natively available, including e.g. the *parent status* and the *time since resolved*.

This is how it looks in action:

![parent-status-use-case.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349069iE2D77EA4861EA310/image-size/large?v=v2&px=999 "parent-status-use-case.gif")

As you can see above, you can easily sort and filter by your sheet's columns and smart columns. To narrow down your list to the issues you're interested in, you'd simply add the relevant column filters to your *status* , *time since resolved* , and *parent status* columns.

Once you've narrowed down your list of issues, you can work on your issues directly in JXL, trigger various operations in Jira, or export your issues with just one click.

Any questions just let me know,

Best,

Hannes


author: Shikha Verma
body: Hi, [@Kim Lewis.](#) Welcome to the community! Please give this a try.  

project = ZPT AND type = Problem AND status NOT IN (Canceled, Closed) AND issueFunction not in subtaskOf("project = ZPT AND type = Problem AND status NOT IN (Canceled, Closed)") AND ( status NOT IN (Occurrence) OR ( status IN (Occurrence) AND resolved \>= -365d AND issueFunction not in parentsOf("status IN (Closed, Canceled)") ) )  
OR  
project = ZPT AND type = Problem AND status NOT IN (Canceled, Closed) AND issueFunction NOT IN issuesInEpics("project = ZPT AND type = Problem AND status IN (Canceled, Closed)") AND (type != Occurrence OR (type = Occurrence AND resolved \>= -365d))  

Please ensure that the issuefunction plugin is installed and properly configured in your Jira instance.


Tags: cloud

jira-cloud

jql
Why is the delete button showing for a user that does not have the Delete Issues permission?
Asked by Christy Kennedy:

Hello,

I have a project where the the permissions are set so that no one should be able to delete issues. However, the delete button is still showing as an option when you click on "**..."** on a card from the board view.   
![Screenshot 2024-09-18 115354.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347982i284DA0B819D7D625/image-dimensions/157x209?v=v2 "Screenshot 2024-09-18 115354.jpg")

<br />

When clicked, the user just gets an error message and can't actually delete the issue, but I am still confused why the Delete button is appearing at all. You cannot see the Delete button at all from the Issue view FYI.

![Screenshot 2024-09-18 115519 (1).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347984iA493F8340E59D143/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 115519 (1).jpg")

Thanks


Answers:
author: Aaron Geister
body: [@Christy Kennedy](/t5/user/viewprofilepage/user-id/5451883) ,   

Let me see if I can help here with this.   

A few things we can do to troubleshoot this is check your browser and clear the cache to see if that is still there after the clear.   

If that is still there you might want to validate if the permission scheme is supporting the no delete permission. You could try to associate a new permission scheme that is similar to see if that fixes the issue.   

If those don't fix these issues, I would put in a support ticket with Atlassian.   

Hope this helps,   

A A RON.

comments: author: Christy Kennedy
body: Hi Aaron - Thanks for your response. I have tried clearing the cache and associating a different permission scheme that correctly removes the delete option, but it did not work on this particular project


author: Christy Kennedy
body: I will just submit a support ticket with Atlassian. Thanks!


author: Aaron Geister
body: Please let us know what the fix is from support as it could be helpful for others in the community if this happens to others.

Also want to state if the project is having lots of issues if you build a new project move all the data from the old project to the new project then delete the old projects that could also help as I have had to do that before.   

I would wait to see what support comes back with though.   

Talk soon


Tags: cloud

jira-cloud
How do I post tickets with escalated priority to a Slack channel via the integration?
Asked by Elizabeth Chen:

Hello,

With our current setup, we have a dedicated Slack channel where tickets from a specific project that are created with "Priority = Blocker" (highest priority level) are posted. This was configured through the Slack Integration page within the project in Jira. Pretty straightforward.

However, we noticed that tickets that are open in this project with a lower priority, but then escalated to a Blocker (after the ticket is already created), it will not post the ticket to the dedicated Slack channel. This is a pretty big gap in the integration given that we need to be made aware immediately in the Slack channel whenever any ticket is set to Blocker priority for incident management purposes.

I've checked other forums/answers highlighting the same issue, and I'm aware that there is a workaround involving going to Project Settings \> Automation \> Creating a New Rule. We'd like to avoid this solution given that it does not match the same notification "look" in the Slack channel.

Is there any way to set up the configuration so that, in this specific scenario (ie. a ticket in this project that has been escalated to Blocker priority after it has already been created), the jira automation posts the ticket link with high level details (as shown in the attached screenshot)?

Thank you!!

![Screenshot 2024-09-18 at 12.40.26?PM.png](/t5/image/serverpage/image-id/347981i4867549E4E9C7C4D/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 12.40.26?PM.png")


Answers:
author: Gaurav
body: Yes, it's a big gap,   

If you are open for 3rd party, you can do this via <https://slackjira.com/>. Works like a charm


author: Tuncay Senturk
body: Hi [@Elizabeth Chen](/t5/user/viewprofilepage/user-id/4954923)

Welcome to the Community!

If I did not get it wrong, here is what I'd do (at least start with)

You can customize the Automation rule to post to Slack in a way that slightly resembles the standard notification.

Automation \> Create Rule and set up a Trigger with "Field value changed" for the "Priority" field. Add a condition to check if the new priority is "Blocker."

Then use the "Send Slack Message" action. and use the below code and smart values.

    *{{issue.key}} {{issue.summary}}* has been escalated to Blocker.Status: {{issue.status.name}}Assignee: {{issue.assignee.displayName}}Priority: {{issue.priority.name}}Link: <{{issue.url}}|View Issue>

Like I said, it may be a good start to make it resemble a standard notification format.


Tags: cloud

integration

jira-cloud

slack
Dashboard gagdet layout broken
Asked by Fabian Marchl:

Hey guys,

got a weird one: For two days now, I've got a bug in the layout of my dashboard-or to be precise: in the marked filter gadget. See screenshot:

![Bug marked filters.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347980iBC8BA6771160440A/image-dimensions/441x510?v=v2 "Bug marked filters.jpg")

Is this a known bug, or has somebody an idea what to do?


Answers:
author: Fabian Marchl
body: Fixed itself. Please close.


Tags: cloud

jira-work-management

jira-work-management-cloud
Atlassian Analytics - How to find Linked Issue Type
Asked by Mary Heather Cox:

I followed the instructions to create a custom table for issues that have links, but I need to know what **type** of link it is.

Any suggestions?

Thanks,

MHC


Answers:
author: Carla Ann Rowland
body: you need to include in your filter LinkedType in ("related to", "depends on" I believe that will display the results you want.


Tags: atlassian-analytics

cloud

jira-cloud
Time Tracking "Original Estimate" Mandatory in Software project
Asked by Kurtis:

We are looking to make the "original estimate" field mandatory (with the red asterisk) during issue creation.

I was able to do this using a Workflow Validator, but this doesn't add the red asterisk.

I don't see a way to make this field (or Time Tracking) mandatory as part of the field configuration as there doesn't seem to be one for Software Projects. If we make this mandatory on the default screen config, it will impact all projects which we don't want.

Can someone offer clarity around what I'm attempting to do?

Thank you!


Answers:
author: Seon Shakespeare
body: Hi Kurtis,

You can make the "Original Estimate" field mandatory for just your project without affecting others by using field configurations and schemes!

Here's the basic idea:

1. Create a new field configuration scheme
2. Create a new field configuration and associate it with the scheme
3. Associate the scheme with your project
4. Edit the new field configuration and make the "**Time Tracking**" field required

This will make "Original Estimate" mandatory for your project only, like shown in the screenshot below:

![Screenshot 2024-09-18 at 16.58.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/347979i6F35F0F6B4E8AD33/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 16.58.21.png")

Here are some helpful links with more detailed instructions:

* **Adding a field configuration scheme:** <https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-a-field-configuration-scheme/#How-to-add-a-new-field-configuration-scheme>
* **Adding a field configuration:** <https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-a-field-configuration/>

Hope this helps!


Tags: cloud

jira-cloud
Why is the due date field showing a past due warning?
Asked by rneill19:

Hello!

My company's Jira instance is throwing a warning on the due date field for tickets due today (it's calling them overdue) and tickets due tomorrow are showing as "due today". Does anyone know how/why this is suddenly happening?

Thank you!


Answers:
author: Bill Sheboy
body: Hi [@rneill19](/t5/user/viewprofilepage/user-id/4499925)

A defect was just added to the backlog for this symptom: <https://jira.atlassian.com/browse/JRACLOUD-84761>

Kind regards,  
Bill

comments: author: rneill19
body: Thanks, Bill!


author: rneill19
body: ![Screenshot 2024-09-18 at 09.45.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/347977i27D3783E6D700145/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 09.45.02.png")![Screenshot 2024-09-18 at 09.47.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/347978i6BE7EB282C0EB487/image-size/large?v=v2&px=999 "Screenshot 2024-09-18 at 09.47.10.png")


Tags: cloud

jira-cloud
Maximum results API 3
Asked by John Carlo Pattaguan:

How can I increase the maximum result when using API 3   

I did the \&maxResults=100 and it works but I want to increase that to 1000, let me know how to achieve this. Thank you!


Answers:
author: Trudy Claspill
body: Hello [@John Carlo Pattaguan](/t5/user/viewprofilepage/user-id/5474328)

Welcome to the Atlassian community.

Refer to the documentation on Pagination of results and the information there about the *maxresults* option:

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#pagination>

comments: author: John Carlo Pattaguan
body: Thank you for your reply [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) I want to clarify if the max result is only 100 and if I need to use the pagination?


author: Trudy Claspill
body: Hello [@John Carlo Pattaguan](/t5/user/viewprofilepage/user-id/5474328)

Review the details again. The limit depends on the operation.

`maxResults` is the maximum number of items that a page can return.

**Each operation can have a different limit** for the number of items returned, and these limits may change without notice.

**To find the maximum number** of items that an operation could return, set `maxResults` to a large number---for example, over 1000---and if the returned value of `maxResults` is less than the requested value, the returned value is the maximum.


Tags: cloud

jira-work-management-cloud
Moving Completed Tasks to Archive in Jira Work Management
Asked by User:

Hi,

I use Jira Work Management via my laptop's internet browser.

I want to move a task to the archive after completing it in any of my projects. However, I couldn't find how to move it to the archive.

I would appreciate any help on this matter.

Best,


Answers:
author: David Friedrich
body: Hi [@User](/t5/user/viewprofilepage/user-id/5473892) ,

archiving issues is a Data Center only feature. In cloud you can archive projects (not single issues) but this requires the premium plan.

Why exactly do you want to archive the issue after it's completion? Maybe you can reach the required outcome some other way? I.e. if you do not want to see it on your boards/dahsbords any longer you can achieve that by adjusting the filter configuration.

Hope that helps.

comments: author: User
body: Hi David,

Thank you for your prompt response and guidance. Yes, I no longer want to see it on my boards/dashboards. Your suggestion has solved my question.

Thanks again for your help and best wishes to you too!

Best,


author: David Friedrich
body: You are very welcome. Glad I was able to help. I would appreciate it very much if you could then mark my reply as "accepted".  
Thanks


author: User
body: Sure, I gladly marked it as "accepted".

Best,


Tags: cloud

jira-work-management-cloud
Adding 2 custom Field by Automation
Asked by Kumari dvipa:

Hi All,

Please help me about a Sum of 2 custom Filed.

Custom Filed name:

1. Production Date: ( Under the "Date Picker")

2. Production Days: ( under the "Number Filed")

After adding the tow custom filed, I want once ticket transit from one status to another status, "Due date" automatically will be set based on automation rule.

Example: Production Date (14th April, 2024) + Production Days(10) = Due date (24th April, 2024)

Hope I am able to explain in a details, Please help me about this automation rule.

Thank you in Advanced.

Dvipa


Answers:
author: Jerrold - Empyra
body: Hi

Can you try this Automation

Trigger - Issue transitioned

Action - Edit issues - select due date as the field and then add the smart value -

{{Production Date.plusDays(Production Days)}}

![66.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/317667i518EBCE11E4C7111/image-size/large?v=v2&px=999 "66.PNG")![67.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/317668i51EC9B49DD951CD8/image-size/large?v=v2&px=999 "67.PNG") Thank you.

comments: author: Jerrold - Empyra
body: Hi [@Kumari dvipa](/t5/user/viewprofilepage/user-id/5454967)

I tried this automation in my own instance, and it was working properly. You can use the above automation for your requirement.

Thank you.


author: Kumari dvipa
body: Hi [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480)

Thank you for your time.

I will try.

Thank you,


author: Kumari dvipa
body: Hi,

It worked.

Thank you for your help.

[@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480) Please help me with one more automation rule.

I need to set out JIRA Project according to our office shift. I want to exclude non-working hours and weekends time. How we can set our JIRA Project according to our shift time. My office working time is 9:30 to 18:00(IST Zone).

Our all user working 09:00-18:00. Any possibility to set our JIRA Instance according to working hours. My office working time is: 9:00 to 18:00 IST. (9AM to 6PM)

++**Requirement:**++Once a user moves a ticket from one status to another by 5:30 PM on 16th April 2024.

Then I need to complete those tickets by 10:30 AM on 17th April 2024. And I set a 2-hours task completing time on each status then 30 Min on 16th April 2024 and 1hr 30 min for 17th April 2024 by 10:30 AM.

How we can set?

Please explain in step by step.

Thank you for your time. Looking forward for your response on this query.

Regards,

Dvipa


Tags: addon-com.codebarrel.addons.automation

automation

cloud

custom-field

jira-cloud

jira-work-management-cloud
Login problem
Asked by Bondan:

Can't login and any notif that device/resource (id.atlassian.com) is not responding

![JI.png](https://community.atlassian.com/t5/image/serverpage/image-id/317566i6711B2A3A90AAF5F/image-size/large?v=v2&px=999 "JI.png")


Answers:
author: Ste Wright
body: Hi [@Bondan](/t5/user/viewprofilepage/user-id/5473702)

Is this on a browser? Or through a desktop app?

If a browser, have you tried a different browser? Or incognito mode?

If an app, have you tried updating the app? Or uninstalling/reinstalling?

Ste

comments: author: Bondan
body: Halo [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) Stephen, thanks for your attention. Thats in browser n i was try to another browser \& incognito mode, my connection was stable too


author: Ste Wright
body: So it worked in another browser?

Ste


author: Bondan
body: It doesnt worked, still cant login with same notif. But this problem happen just in 1 account fyi


author: Ste Wright
body: Hi [@Bondan](/t5/user/viewprofilepage/user-id/5473702)

Can you confirm if this 1 account still has access to Jira?

They'd need to be both active, and have the relevant product access.

---

I'd also encourage the user to try using a different device if possible.

Ste


author: Bondan
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) this problem already resolved, thanks for your advice \& attention ?


Tags: cloud

jira-work-management-cloud
Atribuir aprovador automaticamente
Asked by Danilo Dias:

Ol?, boa tarde!

Como eu consigo atribuir um aprovador automaticamente no chamado.

Ex: eu, Danilo, sou da ?rea de Suporte, abro o um chamado que requer aprova??o e, automaticamente ele j? cai para o meu gestor aprovar ou n?o a solicita??o.


Answers:
author: John Funk
body: Ol? Danilo,  
Este ? um projeto gerenciado pela equipe ou pela empresa? Voc? criou uma regra de automa??o para tentar fazer isso? Se sim, voc? pode compartilhar essa regra? Se n?o, experimente a regra.

comments: author: Danilo Dias
body: John, bom dia!

O projeto ? gerenciado pela minha equipe mesmo, mais precisamente por mim.

N?o criei nenhuma regra, porque n?o sei por onde come?ar, at? vi o artigo abaixo, entretanto, ele ? de incluir aprovador no grupo, a? a pessoa poderia escolher o aprovador, no meu caso, eu queria um aprovador atribu?do automaticamente.


author: John Funk
body: N?o, estou perguntando que tipo de projeto ? - gerenciado pela empresa ou gerenciado por equipe.


author: Danilo Dias
body: John, ainda n?o consegui entender, mas vou tentar te explicar.

Todos os nossos colaboradores s?o clientes no JIRA, eu tenho um projeto para que os mesmos abram chamados e sejam atendidos pelo JIRA.

Esse pela equipe ou pela empresa eu ainda n?o consegui entender, mas, acredito que seja empresa mesmo.


author: John Funk
body: Desculpe, n?o estou acompanhando o problema. Voc? pode descrever passo a passo o que est? fazendo e onde surge o problema?


author: Danilo Dias
body: Opa, JOhn.

Ent?o, eu preciso de uma regra que o aprovador seja atribu?do automaticamente, conforme departamento "x" abrir o chamado o aprovador "y" (respons?vel pela equipe) seja atribu?do como aprovador.


author: Mohanraj Thangamuthu
body: Hello, Good day. Please review this link for the available options : <https://confluence.atlassian.com/jirakb/select-approvers-automatically-based-on-a-field-value-in-jira-forms-1255454977.html>


Tags: cloud

jira-work-management-cloud
Automa??o na cria??o do chamado
Asked by Danilo Dias:

Pessoal, boa tarde!

Criei uma regra onde, quando um ticket ? criado em um formul?rio especif?co, ele envia um e-mail para o e-mail da minha assist?ncia t?cnica, onde gera um chamado autom?tico no sistema deles.

Pois bem, a regra funciona, por?m, o chamado aparece sem o nome do criador e, quando a assist?ncia retorna nele, n?o aciona o reply-to para o meu chamado no JIRA.


Answers:
author: Danilo Dias
body: Quando ? enviado o e-mail, ? criado o chamado no sistema deles.


author: John Funk
body: Ol? Danilo,  
Voc? pode compartilhar a regra que voc? criou?

comments: author: Danilo Dias
body: Ol?, John!

Boa tarde!

Segue:![regra de transi??o.png](https://community.atlassian.com/t5/image/serverpage/image-id/318044i64B2BE3A9E41D6D7/image-size/large?v=v2&px=999 "regra de transi??o.png")


author: John Funk
body: Sim, provavelmente sempre ser? o Automation for Jira o remetente e, portanto, provavelmente o Reporter no outro sistema.

A outra op??o ? fazer as op??es Mais e inserir um e-mail gen?rico, mas isso realmente n?o ajuda, porque tamb?m seria o mesmo usu?rio todas as vezes - voc? n?o pode fazer com que o "Nome do remetente" seja um valor inteligente.

Uma op??o final seria capturar o Iniciador/Rep?rter como um campo em seu e-mail. Ent?o, se o outro sistema tiver automa??o dispon?vel como o Jira, talvez eles possam analisar o valor do Reporter e adicion?-lo ao ticket criado nesse sistema.


author: Danilo Dias
body: John, bom dia!

"Sim, provavelmente sempre ser? o Automation for Jira o remetente e, portanto, provavelmente o Reporter no outro sistema."

R: N?o existe uma forma de eu conseguir que, quando ele responder no chamado deles o Jira atualize o meu?

Porque, o chamado ? criado no sistema dele, o problema ? que cria sem o sum?rio e a descri??o, e eu n?o consigo receber a resposta no meu sistema quando ele comenta l?.


author: John Funk
body: ? dif?cil dizer porque n?o sei o que o outro sistema faz ou como preenche seus campos internos a partir do email que recebe.


author: Danilo Dias
body: John, eu consegui copm uma automa??o que os dados sejam enviados no chamado, quem abriu e o problema.

A ?nica coisa que falta ? o reply-to kkkk.

Eu precisava que, quando ele respondesse, ou fechasse o chamado, o mesmo replicaria no jira desse lado.


author: John Funk
body: Qual ? o valor que est? sendo colocado nesse campo agora?


author: Danilo Dias
body: ![Regra.png](https://community.atlassian.com/t5/image/serverpage/image-id/318875i98EFB2442D9B3033/image-size/large?v=v2&px=999 "Regra.png")

Essa ? a regra, toda a solicita??o que seja aberta no campo de equipamentos, ? enviado para o e-mail conforme na imgem, consegui adicionar resumo e descri??o e abre perfeitamente no sistema dele.  

O que eu preciso agora, ? que seja feito o "retorno" ou seja, que quando ele responda ela, seja notificado no chamado.


author: John Funk
body: N?o acho que voc? conseguir? fazer isso com um sistema externo como esse. Provavelmente ? melhor entrar em contato com o suporte da Atlassian para ver se eles podem ajudar.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-work-management-cloud