youngmon/atlassian-qna huggingface dataset:
create issue screens not showing all fields
Asked by Cristina Santamaria:

I have noticed recently that when we "create" an issue, instead of all the fields showing on the screen, we are now seeing "more fields (n)"

I think this might have been a change in JIRA, I am fairly certain when I created and tested these screens, all fields always showed up.

Is there a way to force it to show all the fields? Though they are not strictly "required", if the users don't see them, they will skip them (yes, sometimes clicking on a link is just one click too many), and there is relevant data needed in those fields.

thank you

Cristina


Answers:
author: Nicolas Grossi
body: [@Cristina Santamaria](/t5/user/viewprofilepage/user-id/805323) Do you have an active license ? If so, you might want to contact atlassian support @ support.atlassian.com

Nicolas

comments: author: Cristina Santamaria
body: yes I have an active license. I will send them a line.

thank you


author: Trudy Claspill
body: Hello [@Cristina Santamaria](/t5/user/viewprofilepage/user-id/805323)

Can you provide a screen image of what you see? I don't seem to be having the same experience.

comments: author: Cristina Santamaria
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330919i0041639798A6DF34/image-size/large?v=v2&px=999 "image.png")


author: Trudy Claspill
body: This is a new feature that Atlassian has been rolling out since some time in April (or earlier).

You can find it in the weekly blog post under the heading

#### Hide unused fields when creating issues {#toc-hId-346711050}

<https://confluence.atlassian.com/cloud/blog/2024/06/atlassian-cloud-changes-jun-10-to-jun-17-2024>


author: Cristina Santamaria
body: yes, I found it. Thank you

I think I'm good now.


Tags: cloud

jira-cloud
Productboard Platform Integration with Jira - Ranking
Asked by Crystelle S:

Has anyone used the integration from Productboard (not Jira Product Discovery) to Jira and have you any experience with translating the ranking from Productboard to Jira?

I know you can rank items in the Productboard Platform, it appears that you can push data from Productboard down into Jira, however, Jira's ranking has always been described as a "secret sauce" field. So whereas it will translate into a tool like Advanced Roadmaps or Jira Product Discovery very easily, it has not translated as easily into integrated tools such as Smartsheet. I wonder if this is the same with Productboard.

<https://www.productboard.com/>


Answers:
author: Winston Blick
body: Hi Crystelle,

Productboard offers a variety of features to help identify which features may address the areas of greatest customer need and drive the most business impact (drivers and scores, custom formulas, etc.) but there currently is no concept of a global rank in Productboard.

Productboard's Jira integration settings do allow for some configuration of how fields get mapped/synced between the two systems. The most flexibility is available for mapping custom fields in Productboard to custom fields in Jira. As I understand it, Jira's Rank field is technically a custom field but it does not behave like other custom fields, given the way its value is automatically updated. I believe this prevents mapping this field to custom fields in Productboard. If you are already using Productboard you could confirm by using these same configurations to search for all available fields in your Jira projects that can be mapped to.


Tags: data-center

jira-data-center

productboard
Is Jira FedRamp compliant?
Asked by Eddie Bibisi:

Website seems to say yes, but it does not call out Jira by name - just one other product.


Answers:
author: Jim Knepley - ReleaseTEAM
body: I can't speak to Jira Cloud.

I believe that Jira Data Center can be configured (particularly in AWS) so that it doesn't violate FedRAMP, but there's more to it.

Jira Data Center itself doesn't cover the entire scope of FedRAMP compliance at any impact level. Much of FedRAMP is around operational procedures like account management, authentication, log monitoring, incident response, and maintenance procedures.


author: Michael Sedovic
body: Yes and No. For an ELI5, FedRAMP is certification around Cloud applications.  

Jira (Datacenter), the product, does not need to be FedRAMP compliant. If hosted on a cloud service (i.e. AWS, Azure, etc..) that service and all the processes and procedures around it need to be complaint.  

Contegix, an Atlassian Partner, has FedRAMP compliant infrastructure and can host the DataCenter versions of the applications on it thus meeting compliance requirements.   

Jira (Cloud) is a Cloud based product so it needs to be FedRAMP compliant for certain organizations.   

Only Trello currently is FedRAMP compliant.  

Jira should have Moderate Authorization to Operate by Q1 2025. See <https://community.atlassian.com/t5/Trust-Security-articles/It-s-official-FedRAMP-Moderate-has-a-new-date-in-cloud/ba-p/2488663>.  

Full Disclosure, I work for Isos Federal (part of Isos Technology) which is also an Atlassian Partner like Contegix.  


author: Joe Pitt
body: I've worked on multiple government agencies projects and they all had either the server or data center version. Some of the issues [@Jim Knepley - ReleaseTEAM](/t5/user/viewprofilepage/user-id/5333848) mentions are covered in overall security and operational documents outlining how they do the functions. I don't know about the cloud service.


author: Jovin
body: Searching FedRamp (<https://marketplace.fedramp.gov/products>) I can see only Trello is, if you search Atlassian it'll show you all products authorized by them. Jira is not in this list.#

You can email Atlassian's contact to find out more: [fedramp@atlassian.com](mailto:fedramp@atlassian.com)


author: Rudy Holtkamp
body: Hi [@Eddie Bibisi](/t5/user/viewprofilepage/user-id/5525347) and welcome to the community,

It is not, take a look at the Atlassian pages about compliancy: <https://www.atlassian.com/trust/compliance/resources>

Cheers


Tags: data-center

jira-data-center
board "group by"?
Asked by Geoff Brandt:

Coming over from Clickup at my new company.

They have a very useful feature than allows me to group the cards on the board by different fields. For example, instead of the default status lists (upcoming, doing, done), I could choose to group by Due Date for example. Upon choosing, the board reconfigures showing date columns (lists) across.

Is this available - even with a Power Up?


Answers:
author: Dreamsuite Mike
body: Trello has a different approach to ClickUp and Monday.com approach.

It is a simpler setup, but that doesn't make it less capable.

You can use the lists to group things in any way you like, some examples...

* **Workflow** - To-do, Doing, Done
* **When**- Today, This week, this month
* **Days**-Monday, Tuesday, Wednesday, Thursday, Friday
* **Who** - Steve, Susie, Bob, Alison

And many more...

So that is 1 dimensional but you can then add to that using the filtering in Trello, which can apply by date, label and member.

<https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/>

Combining the board list structure with the filtering capability opens up for combinations, for example:

* Days combined with member
* Workflow combined with date due
* Who combined with priority labels

and many more...

To get the most out of Trello, I would look to maximise this capability. If you do want more, there are some power-ups..  

[Swimlanes by Bluecat](https://trello.com/power-ups/622f0650eda2213318a6fdee/swimlanes-by-blue-cat)

[Card Relationships by Hello Epics](https://trello.com/power-ups/58c85f41d7f012a1879c7b2e/card-relationships-hello-epics)
Is it possible for customer portal links to be viewed as a smart link in Trello?
Asked by Tasha Turner:

Many employees at our company only have customer portal access in Jira, and they work out of Trello. They submit tickets, but do not work out of Jira. They have not had luck turning links to tickets they've submitted into any sort of smart link within Trello. Is this because they do not have Jira permissions beyond the customer portal? They are set up as internal customers.

![Screenshot 2023-07-27 at 10.25.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/271575iD9C7F7C5784CE43D/image-size/large?v=v2&px=999 "Screenshot 2023-07-27 at 10.25.44 AM.png")


Answers:
author: Alex W
body: Hey [@Tasha Turner](/t5/user/viewprofilepage/user-id/5222000) - great question!

In order for the Smart Link to work, our system needs to be able to find that site on the internet. So, you'd need your JSM portal to be publicly available on the internet.

For the link in your screenshot, I have to log in when I navigate to that link, which means the Smart Link won't work.

comments: author: Tasha Turner
body: I appreciate the helpful response, [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) !
Trello Desktop-Version Mac window-position
Asked by Wolfgang Stecher:

Maybe it's just me ... but contrary to all other apps Trello is not able to remember that it's supposed to run on my second monitor. Is this a known issue/bug?

cheers, wo


Answers:
author: Alex W
body: Hey [@Wolfgang Stecher](/t5/user/viewprofilepage/user-id/5278492) - welcome to the Community!

Are you saying that you're not able to run the Trello desktop app on your external monitor? I'm not able to replicate this issue and it's not been reported by any other users as far as I'm aware. I'd recommend troubleshooting your set-up and also checking to see if any other apps are struggling on your external monitor.
How do I find out who manages the account?
Asked by Harry:

I am trying to remove memb ers no longer with our company. I use to be able to change members, but now says I need to contact ADMI. My IT department has no clue?


Answers:
author: Alex W
body: Hi [@Harry](/t5/user/viewprofilepage/user-id/5278493) - welcome to the Community!

Can you raise a ticket with Trello Support so we can look into what error is telling you you need to contact your admins, and to be able to share that info confidentially?

You can raise a ticket at <https://trello.com/contact>

Please make sure you set the field **What can we help you with?** to 'Account issues' and **Pick a topic** to 'Trouble logging in'.
Checklist and date
Asked by Benjamin:

Hello everyone. I have created checklists with deadlines but these do not appear in the spreadsheet and the calendar. Do you know how to do it?

Thanks a lot.


Answers:
author: Dreamsuite Mike
body: When you say spreadsheet, do you mean table view?

Checklist items should show up in calendar view but not in table view...

You could use this power-up, it includes custom fields:

<https://trello.com/power-ups/61f4c0464f8522341a806b89/table-view>
Error attaching OneNote Links to a Trello Card
Asked by Cathy Waite:

Hi

We used to be able to paste a OneNote link as an attachment to a Trello Card.  
It would generate two attachments, one linking directly to the OneNote desktop app, one using the web based app. We use this a lot.  

When we try this now, we get the error "We're having trouble loading data" and cannot attach OneNote links. This started recently, within the last week or two.  

We can paste the link into the Description, but would prefer to manage this as attachments.

Has there been a change to Trello attachment handling to prevent this? Is there an alternative way to attach OneNote links?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/271544i81D52AB6B7E6350D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Andrew Fecenko
body: Hi Cathy, we will look into better supporting these links but in the meanwhile you should still be able to attach the link to a card by just copy + pasting the link when the card is open (without evening opening the "Attachment" menu).

comments: author: Cathy Waite
body: Thanks - we preferred having it as an attachment.  
But will paste the link into the card details for now.

Thank you for your response.


author: Richard Savick?
body: We also use it a lot for documentation referencing which is now made very difficult by the change. Also, the suggested solution doesn't really work, because the link from onenote contains the part that opens the app directly which is giving the actual error. Please do revise the changes so that we don't have to look for different solutions. Thanks


author: Matt Wynne
body: Pasting into the body of the card works, clicking the link opens the OneNote in a web page (O365), not the desktop app. Perhaps there's a permissions issue? or is it that it doesn't open the desktop app like it used to? [@Richard Savick?](/t5/user/viewprofilepage/user-id/5298423) [@??????? ??????????](/t5/user/viewprofilepage/user-id/5098367) [@Andrew Fecenko](/t5/user/viewprofilepage/user-id/2621316)

comments: author: Richard Savick?
body: It only works when copying from web version of OneNote and there you can't for example reference paragraphs only whole pages and of course a lot more limitations for work, unlike the desktop application. And when you copy links from desktop it includes the "onenote://" part which Trello no longer support. That's the issue and from a user standpoint it makes no sense. I've been happily using Trello for years but already started to use Clickup to make up for it.


author: ??????? ??????????
body: Problem still exists after 5 years! People in Trello teams, you don't hear??

comments: author: ??????? ??????????
body: When pasting into the body of the card, actually paste 2 links, one to the desktop app and a second to the Web. Second link to the web, works OK, but the fist one (whick goes to the desktop app) trello doen not recognised it as a link, so it paste only the name of the Onenote note as a text, not as a link.

Onenote links starts with "onenote://" but suddly trello doesn't recognise those links as links.
Hebrew export
Asked by Nir Ben Ari:

I am using Hebrew characters in my board.  
When i export a csv file of a board the Hebrew it is presented as symbols instead of Characters.

How can i export and import with Hebrew characters from and to Trello?

Thank you.


Answers:
author: Oliver S
body: Hi Nir, welcome to the community! :)

This appears to be a common issue with how CSV files are encoded. By default, they don't support displaying Hebrew characters.

Are you trying to open up the CSV file in Microsoft Excel? As a workaround, I found a useful suggestion on Microsoft's support forums which suggests changing the encoding to UTF-8: <https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-open-csv-file-of-hebrew-language/8963c913-fb3d-4f22-866e-d373366ba196>. Specifically, if you head down to the reply from Allie Rutherford - Microsoft Agent - give that a try and see how things go. :)

Hope it helps.
delete trello account and start again
Asked by tcammaranowalsh:

My Trello account has boards and guests with similar names to me, but they are not me. They were there when I logged in. I can't seem to delete them so I want to delete my account and start all over again.


Answers:
author: Ste Wright
body: Hi [@tcammaranowalsh](/t5/user/viewprofilepage/user-id/5278225)

You can do this by deleting your Atlassian account - but I'd be cautious, as it could remove more than just Trello access (eg. this Community account).

You can see how to delete your Atlassian account here: <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>

Although it'd be safer to just remove the workspaces/boards/guests/etc.

Ste
Card Aging Suggestions
Asked by simone.steffen:

Is there a way to suggest improvements to the card aging power-up? I have two suggestions:

- the ability to turn all cards in a given list to evergreen;

- having an indicator of some sort that a card is evergreen (perhaps by the icon in the "Power-Ups" section, or in the "last updated" field).


Answers:
author: Dreamsuite Mike
body: Hi,

To register these suggestions, please contact support:

<https://trello.com/contact>

To set your expectation, only a month or so ago Trello were going to scrap Card Ageing so the chance of new features is very slim...

comments: author: simone.steffen
body: Oh I know - and then they had to backtrack :) But it definitely puts things in perspective. Thank you!


Tags: power-up
Mitgliedern auf dem Board nur Ihre Karten zeigen und nicht alle
Asked by Steve Platzen:

Hallo zusammen,

wie in der ?berschrift schon geschrieben.

Ich habe in Board f?r die Aufgabenverwaltung erstellt,

ich als Admin soll nat?rlich alles sehen. Die zugewiesenen Mitglieder / Mitarbeiter sollen aber nur Ihre Aufgaben sehen und nicht die der anderen Mitgleider.

Wie / wo kann ich das einstellen?

Gru? Steve


Answers:
author: Alex W
body: Hi [@Steve Platzen](/t5/user/viewprofilepage/user-id/5278134) - welcome to the Community!

Trello doesn't support granular permissions including the ability to limit users and allow them to only see some cards, not all, on a board. Trello's model is designed to show teams a shared perspective, and if we limited what users could see on a board, they wouldn't have that same perspective.

If you add a user to a board, they will be able to see all cards on that board, not just the one you'd like them to see. If you need to only share one card or a few with a guest, I recommend you do the following:

* Create a new board
* Add them to that board
* Copy the cards you want them to see to that board

However, you may be able to share certain cards/lists using a Power-Up. I recommend taking a look at the Power-Up External Share and see if that works for you - <https://trello.com/power-ups/60d93bb780ee244d5d2b1edd>
How can I make it so that the emojis in Trello copy and paste correctly (not just words) into Meta?
Asked by Edriana King:

I am using Trello for social media scheduling. I use emojis. I want to be able to simply copy and paste my caption (including emojis) from Trello straight into Meta Business Suite without having to reformat the words to the emojis in Meta. Is there a way I can do this?


Answers:
author: Lara
body: Hi Edriana,

Thanks for reaching out!

Since Trello uses a different kind of emoji set, copying and pasting emojis from Trello won't be compatible with other emoji sets.

To get around this, you'll want to enter your emoji via your desktop's emoji picker instead. For example, select emojis via Mac's emoji picker and add them to your Trello cards.

You can find more information here: <https://support.apple.com/en-au/guide/mac-help/mchlp1560/mac>

I hope this helps!

Lara  
The Trello Team
Workspace Upgrade
Asked by Nungky Awang Chandra:

I want to Upgrade My Workspace, Name of Workspace "PRODEV board", Why is it that when I want to pay, there are 2 trello that I have to pay?![Screenshot 2023-07-27 113946.png](https://community.atlassian.com/t5/image/serverpage/image-id/271427i8ED275C22309A98B/image-size/large?v=v2&px=999 "Screenshot 2023-07-27 113946.png")


Answers:
author: Dreamsuite Mike
body: The licence is per user, you either have 2 workspace users or a multi-board guest, both are chargeable. Go to the Members section to see who is a workspace member or multi-board guest:

![Screenshot 2023-07-27 113041.png](https://community.atlassian.com/t5/image/serverpage/image-id/271503iBF0FAD51A9A722CF/image-size/large?v=v2&px=999 "Screenshot 2023-07-27 113041.png")

<https://support.atlassian.com/trello/docs/board-guests/#Why-are-some-guests-billable>
Trying to set up an automation rule that moves due date back from set start date
Asked by Josh Finley:

is it possible to create an automation where -

Trigger is

a due date is set on a card...

Then the action is

Move the due date BACK 150 days from due date.

our company gets start dates for construction projects and we have calculated a 150 day lead time for ordering product. so given a start date of, for example, 5/1/2024. I would like to be able to set the due/start date on the card to 5/1/2024. and then have the automation give me a new due date 150 working days prior to the original 5/1/2024 due date, giving us a drop dead date to order product by.


Answers:
author: Dreamsuite Mike
body: HI [@Josh Finley](/t5/user/viewprofilepage/user-id/5277910)

Yes, you would require a custom date field to make it work. Lets call the custom field

**Start Date**

#### Automation 1 {#toc-hId-260821682}

> When the due date is set in a card, set the custom field "Start Date" to {cardduedate-150d}

**Automation 2**
> When the custom field "Start Date" is set, set the start date on the date in custom field "Start Date"

<br />

You can learn more about custom field date formatting and arithmetic here:

<https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>
Como incluir power up
Asked by GRUPO HRD:

Gostaria de saber como fa?o para incluir power up


Answers:
author: Antonio Panea
body: Hi [@GRUPO HRD](/t5/user/viewprofilepage/user-id/5277767) ,

Go to Power-Up button and click in add more Power-Ups. You will land in the Power-Up market!

Good luck!

Cheers

Toni
How to update due date on linked cards when making changes to the date of the original card?
Asked by Kari Grim:

I have read the articles on synchronizing, and I am still having trouble figuring out how to create a rule to add and/or update a due date on a linked card when a change is made on the original card. I have figured out how to move the due date by the same number of days, but that only works if the linked card has a due date to begin with. It doesn't help me add a date to a linked card when adding or editing a trigger card.

Any help would be appreciated!


Answers:
author: Dreamsuite Mike
body: Yes, this is irritating because the automation doesn't have a way of setting the linked card to the variable {triggercardduedate} in 1 step

A workaround is to use a custom field to capture the date. It requires 2 automations:

#### 1) {#toc-hId-260821676}

> When a custom field is set in a card, find the first card linked in attachments and set the custom field "Due Date" to {triggercardduedate}

#### 2) {#toc-hId--1546632787}

> When the custom field "Due Date" is set in a card, set the due date on the date in custom field "Due Date"
I need help adding a full checklist to a ?custom field? for a board
Asked by Monica Garcia Pantoja:

I have gone to a board, on the right top corner there are three little dots which leads you to the board menu, and then there's an option to hit custom fields. That is usually how you make the templates for the new cards. We used to have a checklist Which included the name of the checklist and boxes underneath you can check off or add to.which included the name of the checklist and boxes you can check off or add. It only lets me add the list separately. So I I am forced to add checklist after checklist I cannot get them gouped together. Please help im on my knees ?


Answers:
author: Sal
body: Hey [@Monica Garcia Pantoja](/t5/user/viewprofilepage/user-id/5277661)! I'm so sorry to hear that you're having difficulty creating a template card on your board. I understand how frustrating it can be when things don't go as planned. It looks like you've already submitted a ticket about this issue, so why don't we continue to communicate through that channel? One of our team members will be in touch soon to help you out. Thank you for your patience and understanding.


Tags: checklist
What is Trello?
Asked by Ron Kunce:

What is Trello used for?


Answers:
author: Dreamsuite Mike
body: Hi [@Ron Kunce](/t5/user/viewprofilepage/user-id/3203112)

This may help:

[![](https://embed-ssl.wistia.com/deliveries/adfdcfdf4892a13efabb20056dddbed1.jpg?image_play_button_size=2x&image_crop_resized=960x540&image_play_button=1&image_play_button_color=1e71e7e0)](https://trello.com/tour?wvideo=o3grtkc2b1)

[What is Trello: Learn Features, Uses \& More \| Trello](https://trello.com/tour?wvideo=o3grtkc2b1)


author: David Bakkers
body: Hi [@Ron Kunce](/t5/user/viewprofilepage/user-id/3203112)

[This also](https://www.google.com/search?q=What+is+Trello) may help.


author: Nic Brough -Adaptavist-
body: Have you read [www.trello.com](http://www.trello.com) ?