youngmon/atlassian-qna huggingface dataset:
Comments answered very seldom in answers.atlassian.com
Asked by Svein Seldal:

The questions asked in [answers.atlassian.com](http://answers.atlassian.com) usually is answered very quickly. And according to the guide, you should raise further claifying questions as a comments to a reply and not as a reply to yourself. However while I tend to experience that the response times for asking questions is very fast, I feel that answers to comments are replied to very slow, if any at all. Why is that? Lost interest in the question? Or isn't people made aware of the new comment? How should I relate to this?


Answers:
author: Udo Brand
body: Hi Svein,

I can speak only for myself. I usually try to reply on comments to questions where I have posted an answer or comment or which I'm following. Since I get notified on those comments I can do this if I got a spare minute. So there might be an delay from my side.

It is completely different for question where I haven't been involved. If there are already a couple of answers and comments to a question it is

a) usually difficult to see which comment was made last

b) it sometimes simply takes to much time to read all that was posted before.

This is my explanation.

Cheers,

Udo

comments: author: Nic Brough -Adaptavist-
body: It's pretty much what I see too, I won't repeat what Udo says.


Tags: community

feedback-forum
How do I change my atlassian answers password?
Asked by Mark_Booth:

I would like to change my Atlassian Answers password, but there appears to be no way to do so from my user page.

Since there doesn't seem to be a Atlassian Answers Meta (I use Stack Exchange sites more than OSQA sites), this seems like the only place to ask questions about Atlassian Answers itself, but I am surprised that this question doesn't already exist.


Answers:
author: Mark_Booth
body: To change your password for *Atlassian Answers* , you need to log in to the main [My Atlassian](https://my.atlassian.com) site, and change your password there. Next time you try to log on to *Atlassian Answers* it will require your new *My Atlassian* password.

comments: author: Septa Cahyadiputra
body: another method is to use forgot password link


author: Vishnukumar Vasudevan
body: Septa,

If we use 'Forgot' password link, will it change in My Atlassian login as well ?

Thanks, Vishnu.


author: Septa Cahyadiputra
body: Yes, since they are the same account for Answers and My.atlassian


author: Vishnukumar Vasudevan
body: I am afraid, it can be done only through the 'Forgot Password' link at login Page ?


Tags: announcement

community

feedback-forum
are tags with spaces allowed in https://answers.atlassian.com
Asked by Umair Aslam:

checking whether tags with spaces can be created at <https://answers.atlassian.com>


Answers:
author: Radu Dumitriu
body: No, they are not.

comments: author: Philip Colmer
body: How did Antoine manage to create a tag of "configuring jira's smtp mail server to send notifications" in <https://answers.atlassian.com/questions/39989094>?


Tags: tag

feedback-forum
Who owns the information in answers.atlassian.com
Asked by Daniel Borcherding:

Just a curious question. Is there a policy on who owns the information that the user community is putting into answers? Do we? Does Atlassian? What rights do we retain?


Answers:
author: ryan goodwin
body: That hippo is great!


author: Daniel Borcherding
body: ![Bamp](http://www.majhost.com/gallery/superfox/Funnies/hippo-bump.jpg)

Bump +10char


author: Dennis Kromhout van der Meer
body: Hi Daniel, I've sent a request for our legal team to review this, I hope to get back to you shortly.


Tags: community

feedback-forum
How to configure daily digest of Answers?
Asked by Rp Subhub:

I've checked both "Send me the daily digest with information about the site activity" and "Send me a daily digest of activity in my favourite tags, instead of sending me instant alerts". I receive instant alerts on my subscriptions but there are no alerts on favorite tags and no daily digests. What am I doing wrong?

EDIT: Does daily digest work for you?


Answers:
author: Jeremy Largman
body: Daily digests are broken at the moment. Sorry about this!

They should be new and improved when we fix them. Track this over at [ANSWERS-665](https://jira.atlassian.com/browse/ANSWERS-665).


Tags: announcement

community

feedback-forum
Non-technical: Is it possible to hide a question
Asked by Sanu Soman:

Hi Guys,

**Is it possible to hide/delete a question from Atlassian answers?**

Thanks,

Sanu P Soman


Answers:
author: JohnA
body: Hi Sanu,

We are currently changing the permissions for Answers administrators, and I'm not sure who our current admins are for this reason, but only dedicated Answers admins will be able to actually delete questions whereas depending on reputation users can still close questions. You can read a list of the priveleges, (based on reputation), here: https://answers.atlassian.com/karma/

If you really need to delete a question, my recommendation would be to flag it for the admins, (Moderate \> Report), and leave a comment for the admins on the question stating the reasons why you want it deleted. Selecting the "Abusive/Offensive" option will get admin attention the quickest. I wouldn't recommend abusing this process, but in the event you really need to get a question deleted then this would be the way to go.

All the best,  
John


author: Mizan
body: You can edit is and delete all the necessary contents then close it .


author: Raju KC
body: Delete is possible:

Moderate-\>Delete


author: C. Faysal
body: depends on your Karma

check https://answers.atlassian.com/karma/

you can not delete Questions

comments: author: C. Faysal
body: really? i never seen such an option hehe this may be cause i never was looking for it.

i just checked on some of my own questions...edit close ok...but no delete.

comments direktly under my answers can be deleted...but no other stuff. can you re-check this in your own questions/answers?


author: Mizan
body: We can only delete our own questions


author: C. Faysal
body: update:

ok i just checked...also other peoples comments on other peoples answers could be deleted.


author: Mizan
body: We can delete only those questions which have no answers .


author: C. Faysal
body: i see.. thanks for the info :)


Tags: community
"Issue/question links" for Atlassian Answers?
Asked by Christian Czaia _Decadis AG_:

Hey,

I was just wondering if there are any plans on offering the ability to link different questions. It just happens once in a while, that questions are being closed and marked as "duplicate" sending you on your way trying to locate the "original" question.

In other cases you know that similar questions (sometimes already answered) are around and the only possibility to point to those questions is to add a comment or an answer. Wouldn't it be nice if you had sth. like JIRA's "issue links" displaying the different links right away? Just a thought and not a request:-)

Cheers Christian


Answers:
author: Jeremy Largman
body: Great request. It's a lovely trend that JIRA and Confluence have introduced features that we now need to bring over to Answers! I raised it as a feature request a while back:

[Add Remote Issue Linking to Answers](https://jira.atlassian.com/browse/ANSWERS-528)

Actually I had been thinking about it for going from Answers to Knowledge Base articles, documentation, developer tutorials (all Confluence) or bugs (JIRA), but it'd work between answers and other answers too. Then, ideally, you'd be able to Remote Issue Link from a JIRA bug/feature to the related Answers post.

comments: author: Christian Czaia _Decadis AG_
body: By the way I'm still the only one who has voted for the issue so come on guys...


author: Christian Czaia _Decadis AG_
body: That would be very nice indeed. Let's see what the future holds:-)


author: Ramiro Pointis
body: Completely agree with this. In my case I always indicate the original question right after the duplicate question message, but it doesn't force you. Maybe just adding a field asking for the link to the other answer would be enough.


Tags: community

feedback-forum
How the existing question feature is implemented in Atlassian Answers
Asked by Keith Wallace:

How the existing question feature is implemented in Atlassian Answers?

When typing a question, automatically possible hits are shown. Is a special plugin used for that?


Answers:
author: Renjith Pillai
body: Atlassian Answers is based on OSQA (<http://www.osqa.net/>). It is not based on Jira.

The customized OSQA used in Answers is released by Atlassian, check the post here. https://answers.atlassian.com/questions/35106/is-atlassian-answers-available-for-my-company-i-d-like-to-use-it-as-a-knowledge-base


Tags: feedback-forum
What does clicking the "poke atlassian" link do?
Asked by Jim Bethancourt:

I noticed the new "poke atlassian" link on questions I have asked, but I don't find any explanation of what it does in the FAQ and I'm hesitant to go and press it since I'm not quite sure what the consequences are, but gosh it's so tempting to click it, kind of like the Big Red Button:

![](https://encrypted-tbn0.google.com/images?q=tbn:ANd9GcTWhSrU5BM4nB3fvUTQlmUZx1ulaBA6VCGlcv7BPKpf2UWr2AHUaw)

Can someone shed some light on what "poking atlassian" does?

Thanks!

Jim


Answers:
author: JamieA
body: I've never made it do anything useful, although only tried it twice. I think it might be like the "close doors" button in a lift (elevator). Makes you feel a bit better, but ultimately it's not wired in.

comments: author: Radu Dumitriu
body: :) +1

I used it once. Behavior: like an observer pattern with zero listeners.


author: Jobin Kuruvilla [Adaptavist]
body: It invites Atlassian team into the loop. Useful when you feel like you need the Atlassian opinion rather than the other active users who are not giving you the "official" word.

comments: author: Ramiro Pointis
body: I used it once or twice and it was really helpful in cases you really need Atlassian's response.


author: Jeremy Largman
body: It sends us a note in our activity stream as an escalation which Answers administrators can see. I was quite good at monitoring it in the beginning, and have slipped lately...


Tags: community

feedback-forum
Replying via email for Atlassian Answers
Asked by Renjith Pillai:

Is there a possiblity to post replies via email in Atlassian Answers. That would have been great!


Answers:
author: Jeremy Largman
body: I raised a feature request for this: [Allow comment to answer or question from email reply](https://jira.atlassian.com/browse/ANSWERS-361). There's some complexity around whether a reply to a question should be an answer or a comment, but otherwise it'd be a good idea.

comments: author: David at David Simpson Apps
body: That would be good.

Also some way of removing signature cruft would be great as that was a bit of a problem with the old forum.

[Posterous](https://posterous.com/) does this:
> *End your post with* *'#end' and we'll ignore any text we find after that.*

Maybe default to an answer, but starting the email with **#comment** could post it as a comment.


Tags: community

feedback-forum
What platform is "Atlassian Answers" built on?
Asked by Michael Berkowitz:

What platform is "Atlassian Answers" built on?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: [OSQA](http://www.osqa.net/)

comments: author: NikE
body: Well done - you beat my answer in and embedded the link! :-)


author: Jobin Kuruvilla [Adaptavist]
body: Accidents do happen, see ;)


author: Raimonds Simanovskis
body: Here is source code of Atlassian customized version of OSQA but don't know if it is up-to-date version of it:

<https://bitbucket.org/jlargman/atlassian-osqa>


author: NikE
body: OSQA - <http://www.osqa.net/>


Tags: community

feedback-forum
RSS description for Answers site
Asked by Renjith Pillai:

Is there a way that the Atlassian Answers RSS feed can have the latest answer that is posted in the 'Description' field for the rss item, rather than the original question. The reason being, using an RSS reader for following Altassian answers seems to be impractical as it is always needed to open the particular question in browser to understand what is updated.

Or am I missing something?


Answers:
author: Jeremy Largman
body: I think we're close to having this implemented. It's just in QA right now. Check out [Better options for following a tag](https://jira.atlassian.com/browse/ANSWERS-102). If you're talking about something other than following a tag, let me know. I suspect it's that; if you want everything for a specific question, you can follow 'answers and comments' from under 'Follow this question'.

comments: author: Renjith Pillai
body: It's the same what I was looking for.


Tags: community

feedback-forum
Tags in emails - Atlassian Answers
Asked by Renjith Pillai:

Can the tags that are associated with the question also be added to the email notifications?


Answers:
author: Jeremy Largman
body: Ah yes, I'm here! Actually this is already an implemented feature! Have another look in the email template. You'll see in the bottom. It looks like there's a bug in it (one of the tags is blank). Perhaps it should be more noticeable - not in the footer?

comments: author: Renjith Pillai
body: Where in the email Jeremy, I couldn't locate.


author: Jeremy Largman
body: It's in the footer - "this message was sent to you because ...". At this point, it's probably because you are subscribed to the issue. Initially, it's because you're watching a tag.

It must be *really* hard to spot if you still didn't see it after looking! Ok, I made a [feature request to make it more prominent](https://jira.atlassian.com/browse/ANSWERS-504). For now, you can at least make a mail filter on that text...


author: Renjith Pillai
body: Yeah, that I saw. My point was, can this text contain which are the actual tags related to the question. For example if a question has 'jira-development' \& 'jira' as tags, in the email can this be able to added?


author: Renjith Pillai
body: Actually it is not for email filters. While reading an email notification from Answers many times I have wondered whether this is for OnDemand or Downloaded usage of the product. This information is available only in the tags. Users generally do not say anything about this since the tags clearly mentions this.


author: Jeremy Largman
body: Out of use-case curiousity, why do you want to see that? Do you make email filters in different categories?


author: Jeremy Largman
body: Ah, ok, makes sense now, thanks. <https://jira.atlassian.com/browse/ANSWERS-506>.


author: Jobin Kuruvilla [Adaptavist]
body: Shouldn't that be a feature request? ;)

comments: author: Renjith Pillai
body: Yeah, was expecting Jeremy to see this and make it into a feature request :)


Tags: community

feedback-forum
How to "clean up" answers.atlassian.com and notify users of incorrect use?
Asked by Gary Weaver:

Ok, this is a bit of a rant in the form of a question, so I apologize, but...

I keep noticing that users of [answers.atlassian.com](http://answers.atlassian.com) ask questions or add comments as answers rather than comment or ask new questions, don't mark answers as answers, and don't upvote people that provided information.

I understand that many users don't understand the way to use [answers.atlassian.com](http://answers.atlassian.com) properly, and to some extent, non of the karma, organization, etc. really matters, but at some point this site needs to have tougher moderation.

Now I know that this is a touchy subject, because customers and partners could be offended, and of course to some extent rules are made to be broken in the name of better service. However, is there anything that can be done about this problem? For example, what levels are karma does it take to start moving answers to comments, and when that is done, can an email be sent to the user that added a comment as a question to tell them they are doing it wrong?


Answers:
author: Jeremy Largman
body: Thanks for these comments Gary. I'm really glad you raised this. Of course, I'm not sure whether to answer or comment :).

I think we'll need a two-pronged approach. Or maybe three:

1. We've got some features we need to build, that'll improve this. For example:  
   [Create better indicators for accepted answer and self-answered](https://jira.atlassian.com/browse/ANSWERS-293)  
   [Create a better user experience around add comment vs answer my own question](https://jira.atlassian.com/browse/ANSWERS-291)[Clean up AAC tags](https://jira.atlassian.com/browse/ANSWERS-310)
2. We should take responsibility for moderation at Atlassian. We're in the process of working on specific staffing. I'm glad to hear you would appreciate it.
3. We could increase karma for grooming? Answers should be part Atlassian part community, so where it makes sense to reward people for cleanup effort, that seems good. Some communities are entirely community run and it can work out.

comments: author: Gary Weaver
body: Thanks, Jeremy!


Tags: community

feedback-forum
Open Source Request form is down
Asked by Javier Ortiz Bultron:

Due to the new web page layout the link: <http://www.atlassian.com/software/views/opensource-license-request.jsp> no longer work. What's the new address?


Answers:
author: NikE
body: Apologies for the 404, the page is now at:

<https://www.atlassian.com/software/views/open-source-license-request>

comments: author: JamieA
body: Other stuff is broken eg - <http://www.atlassian.com/about/careers/listing.jsp?jobID=63#sf_jobs>. Unfortunately you won't be able to hire anyone at the moment to help you fix it...


author: NikE
body: haha :-) Thanks for catching that one Jamie!


Tags: feedback-forum

link
Who else thinks that the new Atlassian site design is HOT?
Asked by Beth Schaefermann:

So it's not a technical question. I think the designers deserve some kudos. The new Atlassian site design looks and functions great! I think it's lovely. :)


Answers:
author: Jeremy Largman
body: Thanks Beth! Our designer, Jeff, just posted a [blog about the process](http://blogs.atlassian.com/2011/10/behind-the-scenes-of-the-atlassian-logo-redesign/). Interesting stuff...


author: JamieA
body: I heart the [404](http://www.atlassian.com/tv/episode?id=mb9jp0020ao9&product=crowd), which is good because I'm seeing quite a lot of them after the redesign.


author: David at David Simpson Apps
body: Finally they ditched the nasty **IMPACT** typeface. Almost anything bar Comic Sans would have been an improvement.

comments: author: Colin Goudie
body: I always liked impact, but it's probably seen its day


author: David at David Simpson Apps
body: Each to their own I suppose :)


author: Colin Goudie
body: I like the design but still warming to the new Charlie


Tags: design
Does the search functionality work on Atlassian Answers?
Asked by David at David Simpson Apps:

I was looking for a question using the search term "atlas-create-home-zip", but couldn't find it.

Searching through GMail for the same term leads me to an email notification for "[Can anybody use 'atlas-create-home-zip' in SDK 3.6?](/questions/14794/can-anybody-use-atlas-create-home-zip-in-sdk-3-6)"  

Is there a secret to searching answers?


Answers:
author: Jeremy Largman
body: Hi David,

Yes, I know, the current search needs a lot of improvement. We've got a replacement candidate going through QA (follow [ANSWERS-87](https://jira.atlassian.com/browse/ANSWERS-87)). Combined with the fact that [Google isn't indexing Answers correctly](/questions/13807/why-does-google-hate-answers-atlassian-com), it's really hard to discover existing questions right now.

Both fixes are at the top of our priority list right now (along with improved spam mitigation, which will become more of a problem when we've fixed the search indexing problem). We should have a search replacement out by next week, assuming we don't find blocker issues with it. I'll update this post when it's ready.

comments: author: David at David Simpson Apps
body: Thanks @Jeremy Largman. I guess I should have searched <https://jira.atlassian.com/browse/ANSWERS> first :P


author: Jeremy Largman
body: Others are more purist (JIRA is for features!) but I don't mind meta-questions here in Answers. It's healthy enough for discussions that can turn into feature reqeuests. This one is perfectly valid and needed an update.


author: Karola Schaeuble
body: I also experienced weird results when searching in Answers. The search seems to be useless.


Tags: community

feedback-forum

search
Why did the comments get culled from the old forum?
Asked by marc raiser:

Using an old link to reference some great Jelly Script examples that were provided by commenters, now goes to this page.

<https://developer.atlassian.com/display/JIRADEV/Jelly+Examples>

There was valuable information in the comments section.

Could they maybe be ported to the Answers site? It would be very helpful.

Cheers


Answers:
author: dan
body: All the old comments are still available in the Archive area on the Atlassian Developers site (<https://developer.atlassian.com/display/ARCHIVES/JIRA+Documentation+Archives> ).

We channeled the interaction to Atlassian Answers and kept read-only documentation on the Developers site. The reason is that often the comments are very valuable but eventually it's not something that makes reading documentation/references any easier.

If there is something particular missing that you think should be mentioned on the Jelly Examples page I encourage you to let us know through the feedback section at the bottom of the page. Every page of the Developers site has a feedback feature. That way we intend to improve and complete the docs, rather then piling up comments. That's the rationale anyway.

Hope that helps.


Tags: comment

feedback-forum

forum