How can I correct a failed FishEye backup restore?
Asked by David FALLAS:

My environment is Windows Server 2008. As a result of experiencing many problems with a FishEye 3.7 upgrade some months ago, I decided to uninstall FishEye 3.7 and replace it with a 3.9.1 installation.

FishEye has always been configured to perform a backup each night and the most recent ones (the last three) are in FISHEYE_INST/Data/backup.

As per the instructions for restoring a FishEye backup - <https://confluence.atlassian.com/fisheye/backing-up-and-restoring-fisheye-data-298976928.html>, I shut down the newly installed FishEye service before attempting a restore opf the most recent backup.

Unfortunately, the restore failed with the following output to the FishEye logs (emphasis mine):

INFO - RDBMS: Microsoft SQL Server, version: 10.00.5538

INFO - JDBC driver: jTDS Type 4 JDBC Driver for MS SQL Server and Sybase, versi  
on: 1.2.5  
INFO - Using dialect: com.cenqua.crucible.hibernate.dialects.SQLServer2008Unico  
deDialect  
INFO - Disabling contextual LOB creation as JDBC driver reported JDBC version \[  
3\] less than 4  
INFO - Using default transaction strategy (direct JDBC transactions)  
INFO - No TransactionManagerLookup configured (in JTA environment, use of read-  
write or transactional second-level cache is not recommended)  
INFO - Automatic flush during beforeCompletion(): disabled  
INFO - Automatic session close at end of transaction: disabled  
INFO - Scrollable result sets: enabled  
INFO - JDBC3 getGeneratedKeys(): enabled  
INFO - Connection release mode: auto  
INFO - Default batch fetch size: 1  
INFO - Generate SQL with comments: disabled  
INFO - Order SQL updates by primary key: disabled  
INFO - Order SQL inserts for batching: disabled  
INFO - Query translator: org.hibernate.hql.ast.ASTQueryTranslatorFactory  
INFO - Using ASTQueryTranslatorFactory  
INFO - Query language substitutions: {}  
INFO - JPA-QL strict compliance: disabled  
INFO - Second-level cache: disabled  
INFO - Query cache: disabled  
INFO - Cache region factory : net.sf.ehcache.hibernate.SingletonEhCacheRegionFa  
ctory  
INFO - Optimize cache for minimal puts: enabled  
INFO - Structured second-level cache entries: disabled  
INFO - Statistics: disabled  
INFO - Deleted entity synthetic identifier rollback: disabled  
INFO - Default entity-mode: pojo  
INFO - Named query checking : enabled  
INFO - Check Nullability in Core (should be disabled when Bean Validation is on  
): enabled  
INFO - building session factory  
WARN - No TransactionManagerLookup found in Hibernate config, XA Caches will be  
participating in the two-phase commit!  
INFO - Not binding factory to JNDI, no JNDI name configured  
INFO - Database started.  
**ERROR: problem running command**   
java.lang.reflect.InvocationTargetException  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.  
java:62)  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces  
sorImpl.java:43)  
at java.lang.reflect.Method.invoke(Method.java:497)  
at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:101)  
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:44)  
Caused by: com.atlassian.applinks.host.OsgiServiceProxyFactory$ServiceTimeoutExc  
eeded: Timeout exceeded waiting for service - com.atlassian.activeobjects.spi.Ba  
ckup  
at com.atlassian.applinks.host.OsgiServiceProxyFactory$DynamicServiceInv  
ocationHandler.invoke(OsgiServiceProxyFactory.java:106)  
at com.sun.proxy.$Proxy27.restore(Unknown Source)  
at com.atlassian.crucible.migration.item.ActiveObjectsBackup$ActiveObjec  
tsRestorer.restore(ActiveObjectsBackup.java:122)  
at com.cenqua.fisheye.ctl.Restore.run(Restore.java:197)  
at com.cenqua.fisheye.ctl.Restore.main(Restore.java:273)  
... 6 more  
Press any key to continue . . .

Can anyone help me restore the FishEye home directories from the backup file?


Answers:
author: Marek Parfianowicz
body: Feel free to create a support ticket at [support.atlassian.com](http://support.atlassian.com)


author: David FALLAS
body: OK - done - FSH-17445


Tags: backup

fisheye-crucible-administration

restore