youngmon/atlassian-qna huggingface dataset:
Why do options on left disappear after I go to the Config Board and then come back?
Asked by Suzanne Layman:

I show my boards (via bookmark) from the Projects option. All of the options are shown on the left for Boards, Versions, Reports, etc.

I then go to Board -\> Configure and do whatever change I need.

I then go Back to Board.

Now, only the Backlog, Kanban/Sprint, and Reports options are available.

The view (in the URL) is different. and the "\&projectKey=ABC#" is not on the end of the URL once I go back.

Why is the view changing? Why doesn't it go back to what I was displaying before going to the config screen?

Is this a Jira configuration options? Can it be changed to return to the original page?


Answers:
author: John Funk
body: Hi Suzanne - Welcome to the Atlassian Community!

Have you tried with other browsers? Or with incognito mode to see if you get the same results? And if you do, it's time to submit a support ticket to Atlassian.  

<https://support.atlassian.com/contact#>


Tags: data-center

jira-data-center
How can I export the value of the resolutiondate for a number of issues from Jira Cloud.
Asked by Karine Girard:

Hi,

I would like to export the information of the resolution date field of multiple stories to Excel in order to create custom graphs.

I can create a JQL filter based on the resolution date and it works fine.

ex : project = "XYZ" and resolutiondate \>= 2024-07-17 AND resolutiondate \< "2024-08-07"

I can also see the resolution date on the bottom right corner of the story detail page.

But I don't know how to display the resolutionDate field in a JQL research results panel.

I don't know how to export the information to Excel either.


Answers:
author: Trudy Claspill
body: Hello [@Karine Girard](/t5/user/viewprofilepage/user-id/5553828)

Welcome to the Atlassian community.

As a reference, you can learn more about working with filter results here:

<https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/>

You would first want to change the view of the search results to List View. That would present the results in a table.

![Screenshot 2024-07-26 at 12.41.21?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338267iD48BBB5C970B8AFB/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 12.41.21?PM.png")

Then you would want to add the Resolved field to the output columns. Click on this button to get the pop-up where you can search for, select, and remove the fields displayed as columns.

![Screenshot 2024-07-26 at 12.42.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338268i0CF5E037C25DD22F/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 12.42.51?PM.png")

Then access the Export options from the Export button.

![Screenshot 2024-07-26 at 12.43.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338269i47C0155D73B7F46D/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 12.43.43?PM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Timeline view
Asked by Jason Chayer:

Is there a way to drag and drop in the Timeline View? I have not seen an update since 2023, or at least from some of the posts I have read. Below is what I am trying to do.

It shows the Epics, I then create Stories against that Epic. Because I have multiple teams working on a story, I then create tasks and link them to the Story. I do not create subtasks against the Story because our QA team tests each task separately and then write any issues they find against those tasks.   

What I am wanting to do in Timeline is have Epic shown and then the drop down have all other issues. But, I want to be able to group the tasks below the appropriate Story.


Answers:
author: Trudy Claspill
body: Hello [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)

No, that is not possible.

The Timeline view shows issues based on the parent/child Issue Type Hierarchy relationship. It can show Epics with their children nested below them. It cannot show nested issues based on generic issue links, in part because any given issue can be linked to multiple other issues and there is no inherent parent/child distinction in the generic issue links.

comments: author: Jason Chayer
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - thanks for the reply, that was my assumption.  

I'm assuming you cannot drag and drop in the Timeline View?


author: Trudy Claspill
body: You can drag and drop both to change the parent of an issue and to change the issue's ranking compared to other issues (assuming the board's filter uses ORDER BY Rank).

Do note that only Epics and their children will display. If you have issues that do not have an Epic as their parent, then will not display in the Timeline.


author: Jason Chayer
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . I do see I can drag and drop on the board, but when I am in the timeline view, I am unable to drag and drop.


author: Trudy Claspill
body: What is the filter for the board?

What exactly are you trying to drag and where are you trying to drop it?

Can you use a screen recording tool, or a series of screen images, to show us what you're trying to do?

I did notice that it can be a little picky about where you "grab" the issue. If you grab it where the issue key is display, it doesn't seem possible to drag it. I made sure that I grabbed the issue by clicking in the white space to the left of the issue type icon.


author: Jason Chayer
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - that was it. I simply was not grabbing it in the correct spot.

Thanks for your help again.


Tags: cloud

jira-cloud
Formatting problem
Asked by info_solar24_gmbh:

Hello happy people,  

we receive emails from a specific source. The email contains elements such as a table and a .csv file in the attachment. In the Trelloboard, however, the content of the email is completely broken and strangely formatted or unformatted. The same email beeing received in an email program (Thunderbird, Outlook) has no formatting problems and looks neat. I have attachet screenshots, one how it looks like in Trello, the other one how it looks like in email client (I have blurred some content due to personal data).

Does anyone know where the problem could be and how it could be fixed?

Any suggestions are appreciated and thanky a lot in advance.

![Bildschirmfoto vom 2024-02-14 12-35-29_b.png](https://community.atlassian.com/t5/image/serverpage/image-id/306693i4BBAD07917F7DA7A/image-size/large?v=v2&px=999 "Bildschirmfoto vom 2024-02-14 12-35-29_b.png")![Bildschirmfoto vom 2024-02-15 18-56-01.png](https://community.atlassian.com/t5/image/serverpage/image-id/306696iF85D17AB28845835/image-size/large?v=v2&px=999 "Bildschirmfoto vom 2024-02-15 18-56-01.png")


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@info_solar24_gmbh](/t5/user/viewprofilepage/user-id/5014383)

How do you convert emails to cards? Do you copy-paste email content or use specific power-up/integration?

comments: author: info_solar24_gmbh
body: Hi Tymek,

the emails are sent directly to the boards email adress.
I want to autodeploy trello using intune for macs
Asked by Phil Macleod:

Intune says that i need a pkg or dmg, has anyone here deployed this in this way, or where i can get the DMG ?

I can only see it on the app store which circumvents the above.

Thanks in advance


Answers:
author: Hariharan Iyer
body: Unfortunately, trello doesn't offer the dmg or pkg file for install. You can use something like webcatalog\[1\] to create an app for the trello website though.

1. <https://webcatalog.io/en/desktop/macos/>
Why do I have to log in every time I launch the app?
Asked by Jamie Desai:

I have to re-log in every time I launch the desktop app. As far as I know, the app is up to date. I have tried clearing the local data. I am using a PC and logging in with my Microsoft work account. Can anyone assist?


Answers:
author: Alex W
body: Hi [@Jamie Desai](/t5/user/viewprofilepage/user-id/5430715) - welcome to the Community!

Does your company enforce SSO on your account? This may be the reason you're forced to log in every time you launch the app.

comments: author: Jamie Desai
body: Hi Alex! It does, I bet that's it. It wasn't doing it when I was first using the app - it recently started. Is this something the Atlassian team can help with, or something I need to reach out to our IT dept for?


author: Alex W
body: Hi [@Jamie Desai](/t5/user/viewprofilepage/user-id/5430715) - I would recommend reaching out to your admins first in your IT department to see if they can alter anything with your SSO configuration to stop this issue from occurring. Then, if they're still encountering issues, they would be able to reach out to Atlassian on your behalf.


author: Dennis
body: This is a major hassle for us. We have not been able to figure out how to manage it. Having to log on every time is a near deal killer - I haven't had to do this on any other app, regardless of how we sign on to the web sites.


Tags: login

microsoft
Why is add members changed to this stupid list form!?
Asked by JP Thibodeau:

Why on earth would you change a great function? This simple change has added HOURS of work for my team to discern who needs to be added to cards after they are created. It was ideal seeing the option of who was and who was not on a card - WHY WAS THIS CHANGE NECESSARY !?! Please change it back or give an option to make this easier!


Answers:
author: Dreamsuite Mike
body: Hi [@JP Thibodeau](/t5/user/viewprofilepage/user-id/5050808)

Despite Atlassian values including "Don't #@!% the customer" and "Open company, no bullshit", they seem not to apply these values to Trello. They constantly make change things, remove features and unless customers realise, the rarely offer any explanation. There seems to be very little consideration for users...

I want to add context to this because I wasn't aware they had made this change until you mentioned it.

**Old View
![Screenshot 2024-02-15 110517.png](https://community.atlassian.com/t5/image/serverpage/image-id/306512i9AADBF2093FEA2AF/image-size/large?v=v2&px=999 "Screenshot 2024-02-15 110517.png")**

**New View**

**![Screenshot 2024-02-15 110505.png](https://community.atlassian.com/t5/image/serverpage/image-id/306511i40709BB53D84E460/image-size/large?v=v2&px=999 "Screenshot 2024-02-15 110505.png")**

My initial and fair feedback is that the new design looks cleaner but I believe you are upset that you can no longer see the information about ll members on the card/board...

I would suggest you feed this back to Trello Support via:

<https://trello.com/contact>
How to report of percentage of checklists complete
Asked by Nicole Boyd:

Hi, how do I run a report on the number of checklist items open and completed on a board (so percentage of checklist items complete)? I have tried Blue Cat reports and the best it can give me is a list of checklists, it doesn't even say if they are open or closed.


Answers:
author: Sathish Kumar Golla
body: Try the below one

Checklist" \> progress("80")


author: Dreamsuite Mike
body: Try [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5/amazing-fields)

This power up can report checklist progress as a %


Tags: checklist

report
Editing items Card Repeater
Asked by Reception:

Hello! I have daily/weekly/fortnightly/monthly checklist cards that repeat. If I need to edit/add items to my original checklist, how do I get to this? Do I need to find the original card or can I update any repeated version? Thanks in advance


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@Reception](/t5/user/viewprofilepage/user-id/5430151)   

I'm pretty sure you have to update original card.

comments: author: Reception
body: Thanks for replying, I will try to find the original.


author: Lucas Pessoa
body: Card repeating is not really Trello's forte. Unfortunately, as far as I know, you'd have to find the original card and change it in there. Are you using it just for yourself or is it a company thing?

comments: author: Reception
body: It's a company thing, shared checklists for admin staff. Thanks for replying, I will try to find the original.


author: Lucas Pessoa
body: You're very welcome. I asked about being a work thing because I've been developing a tool for service providers and agencies that makes things like that easier since the idea is to have everything an agency uses in a single place. If you're interested I'd be happy to demo it to you and get your feedback :)


Tags: card

card-repeater

repeat
control user activity
Asked by luiz_ernane_liberato:

Is it possible to know how many cards a given user has? Is it also possible to know how many pending tasks a given user has?


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@luiz_ernane_liberato](/t5/user/viewprofilepage/user-id/5342911)

You can use filters for this. When on board, click "Filters" button, and check member name. You will see number of cards displayed in top right corner, between "Filters" and "Clear all" button.

To see pending tasks, based on your needs you can add "Not market as complete" filter or "Due in the next day/week/month".

If you need this functionality across many boards, not only one board, you can apply filters to the view with many boards. You can learn more about Trello views [here](https://trello.com/views).
How to a make text single space in the description field?
Asked by Richard Kregg:

I'm typing information into a card's description field, and it is double spacing each line. How do I change the line spacing to single space?


Answers:
author: Andrea Crawford
body: Hi [@Richard Kregg](/t5/user/viewprofilepage/user-id/5430074) - Try using command + enter on Mac or control + enter on Windows to reduce the space between lines. Let me know if this solves your issue.

![Screenshot 2024-02-14 at 9.39.13?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306513iE636D83700B21EAF/image-size/large?v=v2&px=999 "Screenshot 2024-02-14 at 9.39.13?PM.png")
Recovery a deleted board
Asked by Technical Team:

Is there any way to recover a deleted board in Trello? Thank you!


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Technical Team](/t5/user/viewprofilepage/user-id/5429953)  

Yes, it's possible to recover a deleted board. I second the video mentioned above.   

When you log into Trello, click on Boards to see all your Boards. Underneath all your boards, you will see "View Closed Boards."  

Atlassian also has a good support article. here: <https://support.atlassian.com/trello/docs/deleting-a-board/>

The only exception here is if you pressed permanently delete board.  

Let us know if this helps,  

Michael


author: Rasmus Wulff Jensen
body: Please see this video on how to re-open a closed board: <https://youtu.be/Q8VBqGMwUAs>
Zapier rate limit exceeded - triggered by Trello card position changing
Asked by Mike Hong:

Hello Community,  
When I move a card to the top of a list in Trello my "Any Activity" Zap in Zapier is getting flood with "Rate Limit Exceeded" errors because the list has a lot of cards and they are all being triggered from the card position changing.  
I've tried using different triggers but I can't find a reasonable way to cover all the triggers I need (changes in labels, custom fields, native fields, members, lists). I basically need to keep a Google Sheet in sync with Trello and card position isn't relevant to me.  
Is there a way to not trigger my Zap if the only change was the card position?


Answers:
author: Luciana Munhoz
body: Hi Mike!

Zapier has a dedicated page explaining some of the common issues some users could face when using any integration with Trello. On this page, they suggest the following if you start experiencing this issue:
> If you see an error like this, if you're able to have fewer items trigger at once that will help. Also, adjusting your zap so that it uses fewer items that result in extra API calls, like due dates and checklist items, can help avoid that error.

You can find more details about some of the common issues with Trello on Zapier here: <https://zapier.com/help/doc/common-problems-trello>.

About your question:  
*Is there a way to not trigger my Zap if the only change was the card position?*  
Zapier is a 3rd-party Power-up Power-Up that isn't developed or managed by us. I'd recommend reaching out to [their support](https://zapier.com/app/get-help), as they should be able to help you with this.  
Hope that helps! :)
Archeived items
Asked by Kim Twombly:

Hi,

I want to use my archived items to show my accomplishments for the year when asked, "What did you do all year?" I can show them my archived items. Can I print them to a spreadsheet or something similar so I can provide this?

If not, can you recommend a better way for me to achieve this?

Thank you,

Kim


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Kim Twombly](/t5/user/viewprofilepage/user-id/5399267) welcome to the community :) Trello has a native [export feature](https://support.atlassian.com/trello/docs/exporting-data-from-trello/) that is available on the Premium plan. If you're on Free or Standard, there are plenty of power-ups that give you reports of cards which you can then export (search in the directory "report" or "export"). One free option is [dashcards](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards). You can filter on your archived cards and then export to a csv (see guide [here](https://support.atlassian.com/trello/docs/trello-dashcards/)).
Hyperlinks to drive
Asked by Maciej Czetwerty??ki:

Is there a way or a power up that lets me add hyperlinks to my computer location from cards? And open them immidiatly?   

For example:  
To directory D:\\PROJECTS\\Samples  
To file D:\\PROJECTS\\Samples\\file.exe  

<br />


Answers:
author: Austin
body: Hello,   

Thanks for reaching out to the Atlassian Community! For security reasons, Trello is not able to directly open file protocols other than http://, https://, or mailto:.  

We have more info on this topic here: <https://support.atlassian.com/trello/docs/why-cant-i-open-file-links/>

Thanks.
Cancel subscription before renewal
Asked by Brandy Duhon:

Hello. I need to cancel my subscription before renewal.


Answers:
author: Vronik
body: Look at this:

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If you have any problems, I advise you to write directly to Trello support so they can help you.

<https://trello.com/support/leave-closed-board>

if my answer helped you,  
please mark it as accepted so that others looking for similar issues can more easily find it.
Does Trello Have An Affiliate Program?
Asked by Cyndi Zaweski:

Does Trello Have An Affiliate Program?


Answers:
author: Dreamsuite Mike
body: Atlassian barely want to recognise Trello's existence, let alone pay people commission to promote it ?

Watch this space for Jira Work Management affiliate program ???

comments: author: Cyndi Zaweski
body: Ha! Thanks, Mike.


author: Hannah Humbert - Simpla Workflows
body: [@Cyndi Zaweski](/t5/user/viewprofilepage/user-id/5429904) you can get a unique referral link here: <https://trello.com/recommend> but not sure if you get anything if the person signs up ????

comments: author: Cyndi Zaweski
body: Thanks, Hannah. Not a lot of motivation to use it lol


author: Laurie Sciutti
body: Hi [@Cyndi Zaweski](/t5/user/viewprofilepage/user-id/5429904) and welcome to the Community! Apparently, **Trello doesn't offer an affiliate program or partner program** but offer a free month of Trello Gold for referrals.

Have a look at the Related Community content section on the right of this page \~ it looks like there have been previous conversations about this which also might help.

comments: author: Cyndi Zaweski
body: Thanks, Laurie!


author: Hannah Humbert - Simpla Workflows
body: JFYI Trello retired Trello Gold a while back ?
Can my company change its name and email addresses on Trello?
Asked by Megan Williamson:

My company is in the process of changing it's name which means our email addresses will also change. How can we change all our email addresses on Trello without losing anything?


Answers:
author: Theodoro Reato
body: Hi Megan,

Welcome to the community! :)

Trello uses Atlassian account to log in, and Atlassian gives you the tools to [bulk change the emails](https://confluence.atlassian.com/cloudkb/planning-for-bulk-email-address-changes-on-managed-accounts-1224774251.html#:~:text=Update%20the%20Atlassian%20Account%20email,used%20for%20update%20via%20API.) from users inside a [claimed domai](https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/)n. However, they'd need to claim both domains (new and old ones) and then perform the operation.
Usu?rios premium de assinaturas diferentes podem colaborar entre si?
Asked by Luiz Augusto Coelho Paim:

Spu consultor e tenho um assinatura premium individual.

Meu cliente (uma empresa) tem 10 assinaturas premium e n?o estou neste grupo.

Posso participar (colaborar) de diversos projetos deste grupo de assinantes premium?

SE sim, como proceder?


Answers:
author: Alina Kurishko
body: Hi Luiz,

Thanks for raising this question! I hope it's alright if I answer in English ?

To clarify the confusion around Trello subscriptions, I should mention that each plan is linked to a specific Workspace rather than a user account. It means that you can be an admin of multiple Workspaces, but only 1 of them once upgraded would have paid features.

You can also have access to multiple paid Workspaces, but depending on your role in the Workspace (either you're a full member/admin, single-board or [multi-board guest](https://support.atlassian.com/trello/docs/multi-board-guests/)), your seat could be billable or non-billable towards the cost of the subscription.

We have this article that provides more information about how billing in Trello works: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Hope this information helps, but please let me know if it raises any additional questions!

Alina \| The Trello Team


Tags: premium
Showing all the users who have got access to a board
Asked by Michael Jupe:

When having a board open I can see at the top right corner the members of this board with a little picture:

![trello1.png](https://community.atlassian.com/t5/image/serverpage/image-id/306336iEC15B16ED7A34834/image-size/large?v=v2&px=999 "trello1.png")

What is confusing for me: I seem to only see the members that I've *actively invited to the board* . But I cannot see users who are a member of the **workspace** (and can see this board, too).

In other words: There might be other users who can do everything in the board, but there is no "little picture" of them. Is this correct? And if yes, how could I show all the users who have got access to the board?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Michael Jupe](/t5/user/viewprofilepage/user-id/5404021) if the board is set to "[workspace visible](https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/)", all workspace members have access to the board. You can view all workspace members here trello.com/w/{workspace name}/members

comments: author: ?i?dem B?y?ka?ik
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) correct me if i'm wrong, but I think when it's workspace visible, it means they can view and access the board, but when they view and take actions on the board, their avatar is added on the members section of the board.


author: Hannah Humbert - Simpla Workflows
body: Yes that's right! All the members of the board would have access to the board and could make edits, but for them to create or edit a card for example, they would need to join the board of the board. Once they have joined the board, you'll be able to see their avatars on the top right of the board.


author: Michael Jupe
body: Hello Hannah and ?i?dem, Thanks a lot for your help!