youngmon/atlassian-qna huggingface dataset:
Google Docs Link Error in Confluence
Asked by Tera Hilton:

Hi there,

Starting this past Monday, all of our pages that contained links to Google Docs started showing this error:  
Authentication error  
An authentication error occurred while attempting to fetch the requested document. Please check with the document author to ensure that you have permission to view the document.  
Error Details  
External user tdh is not authorised to view document "0AkW80yzgGCR6dDk4OTBQRWNBampBNDJua18tY3g5UGc" from [spreadsheets.google.com](http://spreadsheets.google.com).  
These had all be successfully linked and were viewable prior to this date. We also get this message when adding new pages with links as well. We haven't done anything different so not sure why this might be happening. Can you provide assistance?  
Thanks,  
Tera


Answers:
author: Tera Hilton
body: This appears to have resolved over the weekend. Thank you.


author: Patrick Li
body: Hi Tera,

Are you using OnDemand or on-premise with the [Google Drive/Docs plugin](https://www.appfusions.com/display/GDOCSC/Home)? I think you are running into the similar issue as below.

[https://answers.atlassian.com/questions/165471/google-presentation-macro-error-and-google-docs-type-previews](/questions/165471/google-presentation-macro-error-and-google-docs-type-previews?page=1#comment-165943)

You will need to upgrade - contact [info@appfusions.com](mailto:info@appfusions.com) if questions at all.

Patrick
Does custom workflow prevent GH from striking out closed stories and tasks?
Asked by Doug Varn:

We recently changed our workflow to a custom one (rather than default). All stories and sub-tasks both end with the same old "Closed" state. Stories and sub-tasks do have different workflows in our model.

What we're finding is that Greenhopper no longer strikes out the Story ID on the task board (Work panel) once either sub tasks or stories become closed.

Any idea why this is?


Answers:
author: pkirkeby
body: Hey Doug,

It sounds like you need to configure the workflow to set the 'Resolution' field as explained here:

<https://confluence.atlassian.com/display/GHKB/Unable+to+set+issues+to+Resolved+using+Greenhopper+Simplified+Workflow>

If the 'Resolution' field is set to Unresolved the strikethrough won't occur even if the 'Status' is set to Done.

Cheers,

Pelle

comments: author: Doug Varn
body: thanks Pelle


author: JT
body: Pelle,

We are having ths same issue on our boards. We do not use the simplified workflow.

The Resolution field is a required field in our workflow and does contain a value. The subtasks are displaying as expected, but the Stories no longer have the strike-through.

The board is configured to use the Story as a swim lane. We are using GH v6.2.1


Tags: close

jira-software

strikethrough
"No email storm" alternatives
Asked by Martin Moser:

Hello,

I've been looking unsuccessfully for an alternative to the <https://marketplace.atlassian.com/plugins/confluence.extra.noemailstorm> extension by Stiltsoft, which helps avoid mail spam creation through frequent Save actions on watched pages.

The Plugin would be a very nice solution but the problem is that it only runs with the Speakeasy Plugin installed, but according to <https://developer.atlassian.com/display/DOCS/Speakeasy#Speakeasy-What%27sthecatch?>:
> we *do not* recommend that you run Speakeasy on a publicly accessible Atlassian application.

Any ideas anyone perhaps?

That being said I'm astonished that Atlassian doesn't introduce such an obvious and longstanding UX improvement on their own.

Cheers,

Martin


Answers:
author: JamieA
body: Why don't you just take the javascript in the single file in that plugin, wrap it in script tags and put it in your announcement banner?

It's the same solution as I wrote here: [https://answers.atlassian.com/questions/12799/usability-of-minor-change-checkbox](/questions/12799/usability-of-minor-change-checkbox)

comments: author: JamieA
body: Or you could turn it into a proper plugin with by changing scoped-web-resource to web-resource in the plugin.xml (not tested).


Tags: confluence-administration
Customize Comment Notification Emails with @mentions in Confluence
Asked by James Roberts:

We have recently upgrade to Confluence 4.3.7 and have changed the comment notification so that the email only notifies the user that a comment was made and none of the actual comment content comes through in the email notification. This is working fine, except in the case where the comment contains an @mention of a user in the comment itself. If that is done then the entire comment content comes through in the email. Is there any way to change the configuration so that the comment content does not get sent in the email notification no matter what the comment content contains?

Any help would be appreciated.


Answers:
author: Mirko Skramusky
body: Hi James,

As far as I can see you cannot change this by configuration. There are some comment-added/edited/removed-notification.vm's which define the content of this notifications mails. You have to change the email templates in the confluence application core, because there is no check for any configuration within this templates.

Hope this helps, even it's not a real positive answer. ;)

Re to your comment:

Yes, you are right. Unfortunately the functionality of mentions managed by an extra system plugin "Confluence Mentions". Within this Plugin, you can find the html-email-notification-template.vm defining the mail content.

comments: author: Bizappt
body: We tried to modify that jar file in 5.0.2 and re-install via UPM, was working fine.

In 5.3, we used the same method and the mention function breaks. Either no email received for any mention made or the Notification/Task list fails to load.

Anybody has the same experience?


author: Stephen Gramm
body: Mirko, THANK YOU for your prompt response! Please tell me how to find and edit this file.

comments: author: Mirko Skramusky
body: ... now a little bit later. ;)

You can find the plugin in you confluence setup file, search for atlassian-bundled-plugins.zip and within for confluence-mentions-plugin-\*.jar. It's a zip compressed file, you can open and edit the template file html-email-notification-template.vm (addionally it's a good idea to change the plugin version). After that install the modified plugin via the UPM in the Confluence administration. I havn't tested it. Be careful, because it's a system plugin.


author: Stephen Gramm
body: Thanks for your reponse Mirko. We have already edited and created customized email templates as you have suggested. These customized email templates work fine be we need the information about the email templates used for the @Mention to be customized as well.

So far Atlassian Support has not been willing to provide details about how to customize these 'hidden' email templates.

We would appreciate any recommendations from the user community.

comments: author: Mirko Skramusky
body: Yes, you are right. Unfortunately the functionality of mentions managed by an extra system plugin "Confluence Mentions". Within this Plugin, you can find the html-email-notification-template.vm defining the mail content.


Tags: confluence-administration
Confluence license update query
Asked by Sanu Soman:

Hi All,

Please let me know how can I give evaluation/developer license to dev server while restoring production confluence data by using xml? I guess while restoring prodution data automatically the prodution license will get map to the dev server .. right? If so, is there any issue?

Please help


Answers:
author: Daniel Borcherding
body: Sanu,

It depends on how you are doing your restore. If you are restoring from an XML backup you will basically set up a new instance with your dev license and import your data into the instance. Your license does not get transfered necessarily.

If you are taking a clone of your \<confluence_home\> and a dumb of your DB and restoring that into a test insance it is a bit of a different story. What I would do first is install a new copy of confluence on your dev machine and take a copy of the \<confluence_home\>/confluence.cfg.xml. Use your Dev license to set this up.

You will notice that file contains a few interesting elements.

```
&lt;property name="confluence.license.hash"&gt;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&lt;/property&gt;&lt;property name="confluence.license.message"&gt;yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy&lt;/property&gt;&lt;property name="confluence.setup.server.id"&gt;zzzz-zzzz-zzzz-zzzz&lt;/property&gt;
```

These guys contain all of the licensing informtion on your instance. I would then restore your \<confluence_home\> \<confluence_install\> and dump of your DB into your test instnace. Then modify the production \<confluence_home\>/confluence.cfg.xml with your deve appropriate paths and DB configurations. Then replace your production licensing information with that generated above.

Please lt us know if that makes sense.

comments: author: Sanu Soman
body: Thanks Daniel for your reply.

Anyway I'm going for XML restore only.. so no need to worry about the license .. right?


author: Daniel Borcherding
body: Sanu,

That should be correct. You will be prompted for license details before being asked to restore from backup. That will be your chance to use your dev license.


author: Sanu Soman
body: Many thanks Daniel :)

Cheers brother


Tags: confluence-administration

licence
Dashboard refresh fail
Asked by Mick Davidson:

Stardate: 030513:11.44CMBUK

Hello,

The All Updates tab on our dashboard is failing to update, the last time was on 01 May. But there's been loads of work done since then, so there's plenty that should be showing up.

Also, when I look at the Popular tab, there's more than one entry there from yesterday. This isn't a permissions issue as I can see all the spaces where the work is being carried out.

We ran a re-index last Friday, but the wiki's been working normally since then.

Any ideas why this is happening and what I can do to fix it?

Cheers.


Answers:
author: Rodrigo Girardi Adami
body: Hello Mike, captain of the Enterprise. (I'm a fan of Star Trek too :D )

We have a [documentation on debugging index](https://confluence.atlassian.com/display/CONFKB/Searching+and+Indexing+Troubleshooting), and we can have multiple reasons for why the index is not running.

Typically, indexing fails due to one of the following reasons:

```
Confluence runs out of memory.Confluence runs out of disk space.Permissions are incorrect in the &lt;confluence-home&gt;/index directory, see also Confluence can't write to index directory
```

This should give you a start. :)

If the issue persists after verifying those steps above, I believe the best is to open a support ticket for Atlassian as such we can investigate this behavior.

Warp one, engage!

Regards,

Rodrigo

comments: author: Mick Davidson
body: Rodrigo,

Thanks for the info. I'll pass it on and see what happens.

The odd thing is that other tabs are updating, so that seems to suggest that it's got enough memory etc to do some things. Is this possible?

Forgive my ignorance but if the All Updates tab fails to refresh properly, I wouldn't expect any of the others to either.

Cheers.


author: Rodrigo Girardi Adami
body: It's hard to tell what could be causing this strange behavior. Analyzing the application logs seems to be the best to search for the culprit on this issue... You may want to raise a support ticket for Atlassian support as such we can investigate better with the app logs.

Cheers,

Rodrigo


author: Mick Davidson
body: Rodrigo,

Thanks. I've passed on the info to the tech team, and am hoping to hear back from them asap. I've just noticed that we're having tribble trouble with our test instance too. Looks like the indexing isn't working on either.

It's the search engine captain, it cannae take it! :)

Cheers.


Tags: activity

dashboard

error

refresh
Link to JIRA Project Version in Confluence Product Requirements
Asked by Zuber Khursiwala:

Hi

In the video showing the new 'Product Requirements' blueprint in Confluence, it shows the user linking to a JIRA Project version in the 'Target Release' field.

I've created a link between my JIRA project and the Confluence space, but I can't seem to get it to recognise a version when I start typing.

Is there a special syntax I should be using? I tried starting with a "\[" and it suggests links, but only links to pages within confluence, not JIRA versions.

Thanks


Answers:
author: Matthias
body: Was that ever solved? Trying the same thing but don't know how!

comments: author: Zuber Khursiwala
body: I'm afraid not. If you do find a solution though, please post it here (smile)


author: Zuber Khursiwala
body: PS I do have a version set up (1.0) in my JIRA project


Tags: jira
JIRA Issues macro won't show dynamic table
Asked by Will Young:

I have one page with a JIRA issues macro inside an expand macro and when I select the dynamic view it works fine.

On another page, using another filter, the table only shows when static, but not dynamic. When I copy the first one over to the second page, it displays fine.

What is it about the filter that can cause the issues table not to display in dynamic view? All I get is a big blank space.


Answers:
author: MJ
body: Hi Will,  
This sounds like it might be a bug. Could you please open a support request for this, so we can have a look at your instance and the configurations you currently are using?
Confluence Search: How to force a real exact match?
Asked by Sven:

Hello,

when I search in confluence (normal search) and I type "ticker" the first page of hits does not include "ticker" but "ticket" or "tickets". Only the very last one hit shows a page where really the correct word "ticker" appears.

How can I force "exact match" to get only search results of pages which really contain the word as it was typed?

If it is not possible, perhaps give a hint about a (free) plugin?

Thanks in advance for any hint.

Sven


Answers:
author: Daniel Borcherding
body: Hello Sven,

From the following document we see that using the "normal" search in Confluence tries to make an exact match. Normal is here defined as not the search in the upper right of the wiki.

<https://confluence.atlassian.com/display/DOC/Searching+Confluence>

We have another document on search syntax inside of Confluence.

<https://confluence.atlassian.com/display/DOC/Confluence+Search+Syntax>

Taking a quick look over our internal bug tracking system it looks like we have an imporvement for exact search rolled into Confluence 5.2. What version of Confluence are you using?

comments: author: Noumenon72
body: I'm using 5.9 and even the full search (which I get to by hitting enter in the upper right search) finds "add cron" when I search "add to cron".


author: dfranklin
body: Y'know, this is still broken. Search for "product release" will also return pages with phrases that have those words but not in that specific order.   

Seriously, we can't actually perform an exact phrase search at all. What a UX disappointment!


author: rswelker
body: I believe [this (#14910)](https://jira.atlassian.com/browse/CONFSERVER-14910%20Provide%20ability%20to%20override%20Lucene%20tokenisation%20and%20stemming%20and%20search%20for%20exact%20text%20(literal%20search) "14910") is the underlying, long-standing issue and that Atlassian is simply not interested in fixing this very poor user experience.


author: Mick Davidson
body: Sven,

When you say 'normal search', do you mean the global search from the field in the top right of the wiki, or a space search, which is run from the left above the tree menu?

Cheers.


Tags: search
Relation between "View in hierarchy and restricted pages"
Asked by Bj?rn Eitmann:

Hi\*

Is it possible that i can only move pages in "View in hierarchy", when they are not restricted?

Or is it not possible to move pages under other pages wich have another permisson as the source page?

Best

Bj?rn


Answers:
author: Rodrigo Girardi Adami
body: Hello,

I'm not sure if I understood you but I believe this is not possible. The page restrictions doesn't provide a "lock" to the move pages function.

I believe that we can open a feature request for this if you'd like.

Regards,

Rodrigo


Tags: confluence-administration
Algorithm for Confluence People Search?
Asked by Benjamin Horst:

Can anyone explain Confluence (5.1) people search to me?

In an empty system I set up two users:

```
username: hormingfullname: Hormingemails: hor@testing.de
```

```
username: horstfullname: Horstemails: host@testing.de
```

If I use the search the following results appear:

```
search -&gt; usersho -&gt; nonehor -&gt; horminghorm -&gt; horminghormi -&gt; nonehormin -&gt; nonehorming -&gt; horming hors -&gt; horming (wtf?)horst -&gt; horst
```

(note that I didn't find any case in which both usernames appear)

I am a bit confused about those results.


Answers:
author: fsim
body: Hey there,

Tried to reproduce this issue to no avail. Setup both users exactly the same as yours. I'm thinking that your indexes might be corrupted, so it would be good if you can rebuild them from scratch: <https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch>

Also, run this query in the Confluence Database just to make sure that the USERINFO content is linked to the user correctly:

```
SELECT c.USERNAME, u.user_name, u.lower_user_name FROM content c JOIN cwd_user u ON LOWER(c.USERNAME) = u.lower_user_name WHERE c.CONTENTTYPE = 'USERINFO' AND c.USERNAME = 'horming' AND c.PREVVER IS NULL;SELECT c.USERNAME, u.user_name, u.lower_user_name FROM content c JOIN cwd_user u ON LOWER(c.USERNAME) = u.lower_user_name WHERE c.CONTENTTYPE = 'USERINFO' AND c.USERNAME = 'horst' AND c.PREVVER IS NULL;
```

Make sure that the 2 usernames returned in the first 2 columns have the same case sensitivity. If no rows are returned, then we have a whole different problem here.

If rebuilding the indexes does not help, then please feel free to raise this as a support ticket in <https://support.atlassian.com>

Foogie

comments: author: Benjamin Horst
body: Hello Foogie,

thank you for your reply. I tested it in 3 Confluence systems. The last one was all new and fresh and I just added the 2 users.   
The usernames were both in lowercase there.

However your query brought some other interesting info in our test/prod system up, that I have to take care off before I take care of this topic. It looks like some users have two usernames (case sensitive and lowercase) in the CONTENT table, which seems to lead to double entries of those users. I'll try to fix that first, even though the question in this topic is reproducable in a system without double entries.

Could you please tell me what your result on the search for "hor", "hors" was?

regards

Benjamin


Tags: search
ViewTracker - error rendering macro
Asked by Kristine Hung:

Hi. I'm getting an error when using viewtracker on confluence 5. I have an older version of confluence(version 3) and viewtracker is working fine. What I did was install the macro and registered it after.

The error message I'm getting this:

Error rendering macro 'viewtracker' : com/opensymphony/webwork/ServletActionContext

Thanks.


Answers:
author: Daniel Borcherding
body: Hello Kristine,

View tracker appears to be a thrid party plugin. There may be some subject matter experts lurking on the forum, but I thinkit might be best to start a support request with the company that developed the plugin. A link to thier marketplace support page is below.

<https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker/version/16/support>

This is likely going to require a set of logs available from a [support.zip](https://confluence.atlassian.com/display/DOC/Troubleshooting+Problems+and+Requesting+Technical+Support#TroubleshootingProblemsandRequestingTechnicalSupport-CreatingaSupportZipFileviatheConfluenceAdministrationConsole)


author: Remo Siegwart
body: Hi Kristine

Thanks for reporting this issue! The problem should be fixed in [version 3.0.1 released today](https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker).

Cheers  
Remo
Confluence (3.5): How can an alphabetical list of child pages be made much like with the listlabels macro?
Asked by Marco Wedekind:

Hi Confluence gurus,

how can I create an alphabetical reference of child pages (or all pages in a space) much like it is possible for labels with the listlabels macro? I have seen something like this here: <https://confluence.atlassian.com/pages/listpages-alphaview.action?key=DOC>

How did you do that?

Cheers

Marco


Answers:
author: Marco Wedekind
body: Hi there,

any thoughts?

Cheers

Marco


author: Marco Wedekind
body: I have found two solutions:

You could use the [Page Index Macro](https://confluence.atlassian.com/display/DOC/Page+Index+Macro) or "listpages-alphaview.action" like so: http://\<your confluence instance\>/pages/listpages-alphaview.action?key=\<your space\>

Cheers

Marco
how many page version in history can be stored?
Asked by Jay Ji:

as the title,

just wondering how many page version can be stored in confluence.

and how long it lasts.

it lasts until i delete them?

and any ways to delete certain version?

any ideas? pleases.


Answers:
author: Daniel Borcherding
body: Hello Jay,

We have another outstanding feature request that hints ant the answer to this question.

<https://jira.atlassian.com/browse/CONF-27701>

Currently there is no limit to the number of page versions that can be stored in Confluence. This feature seeks to impose a configurable limit to this number. I have added this post to the ticket to furhter increase it's visibility.


author: darylchuah
body: Hi Jay

Basically as explained in this feature request report: **[CONF-996](https://jira.atlassian.com/browse/CONF-996)** where you are allow to remove page version history for Space Administrators is already being included in **Confluence 5**.

In **Confluence 5**, it includes the following features:
> Confluence 5.0 will include the facility to remove individual historical versions of pages and blogs.
>
Please have a read on this documentation:**[Page History and Page Comparison Views](https://confluence.atlassian.com/display/DOC/Page+History+and+Page+Comparison+Views)**where you can choose to delete selected page version.

Hopefully it helps!  
Cheers :)

comments: author: Jay Ji
body: oh thank you Daryl.

one question solved.

but still another questions not solved yet.

how many page version can be stored?

unlimited?


Tags: confluence-administration
Error Received when evaluation license key entered
Asked by Bron:

Hi Guys,

I am upgrading confluence cluster. I am also switching application servers. I have downloaded the standalone confluence cluster 3.1. I went to the localhost:8080 page where I was asked to enter in my license key. My license is no longer valid so I generated an evaluation license. I get the following error:

The license you entered is not a valid cluster license. You will need to install the non-clustered edition of Confluence to use this license.

Can someone tell me where I am going wrong. This on our test environment.

Thanks in advance


Answers:
author: Jim C.
body: Hi,

The online evalution license generation system only creates a non-clustered evaluation licenses. Please email our sales team at [sales@atlassian.com](mailto:sales@atlassian.com) and they can generate a custered evaluation license for you. Please let them know how many nodes you will need.

Cheers,

Jim


Tags: data-center

licence

trial

upgrade