youngmon/atlassian-qna huggingface dataset:
Blocked and Dependent
Asked by Subramaniam Dasari:

If my 1st task is blocked for some reason, then can i put the 2nd task which is related to 1st one as dependent


Answers:
author: Mohamed Riza _ServiceRocket_
body: Hi [@Subramaniam Dasari](/t5/user/viewprofilepage/user-id/5581481)

As [YY?](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4083879) mentioned, you can use issue linking to specify the dependency between two issues, where you say that issue 2 is blocked by issue 1.

By default the blocked by link is setup on Jira cloud and you should be able to access issue links as shown below:

![link.png](https://community.atlassian.com/t5/image/serverpage/image-id/344973iE48ABA90CB2B3F3A/image-size/large?v=v2&px=999 "link.png")

Hope that helps.


author: YY Brother
body: Hi [@Subramaniam Dasari](/t5/user/viewprofilepage/user-id/5581481)

Welcome to our Community.

I think you could link the 2nd taks to the 1st one with the link type of "is blocked by".

Thanks,

YY?

comments: author: Subramaniam Dasari
body: Ok, i need to check how do i do that..any steps i need to follow?


author: Joseph Chung Yin
body: [@Subramaniam Dasari](/t5/user/viewprofilepage/user-id/5581481) -

Welcome to the community. As suggested by two other participants, it is straight forward to link two issues via issue links setup. It is a default functionality out of the box without any need to configure.

You can click on the following icon when viewing an issue in the project UI

![2024-09-01_17-06-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/344987iB1C746F8BF5007CC/image-size/large?v=v2&px=999 "2024-09-01_17-06-09.png")

In the dropdown option - select "Link issues" option.

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to add a desired field in Edit Issue
Asked by Athira Muraleedharan Kunnakkattil:

Hi Team,

I would like to add the field "Status" in the Edit issue. However, it is not listed in the available fields.

I can see a message :

Can't find field? Not all fields are currently supported, please use the advanced section if your field does not appear in the list.

But I do not have the Advanced section.

Please help me on how to add the field Status in my Edit Issue condition.


Answers:
author: John Funk
body: Hi Athira - Welcome to the Atlassian Community!

Status is a system field and is automatically on all screens (except for transition screens).


author: Tansu Akdeniz
body: Hi [@Athira Muraleedharan Kunnakkattil](/t5/user/viewprofilepage/user-id/5581128)

Welcome to the community.

You can't add Status field to edit screen. You need to use transition buttons to move issue to next step. There might be also a transition screen that appears while changing the status.


Tags: data-center

jira-service-management

jira-service-management-data-center
Smart Value for current On-call individual in OpsGenie
Asked by Michael Church:

I've created a set of auto-responders when issues are created at certain times by using Automation from JSM.

I would like to pull the name of the current on-call individual from OpsGenie. I have searched the documentation up and down and don't see anything like this.

Is there a way to get that data from OpsGenie with a smart value, or any other way?


Answers:
author: Benjamin
body: HI [@Michael Church](/t5/user/viewprofilepage/user-id/5546448) ,

You'll probably want to start first to integrate the two together. Here's a related post to point you in. that direction:

<https://community.atlassian.com/t5/Opsgenie-questions/Jira-Automation-rule-to-get-on-call-user/qaq-p/1829375>

Hope this helps.


Tags: cloud

jira-service-management

jira-service-management-cloud

opsgenie-cloud
How do I add a value of null for a custom field?
Asked by Raquel Lewis:

I have a single value drop down custom field which needs a null value included in the list of drop-down options. How do I do that?


Answers:
author: Samuel Gatica
body: Hi [@Raquel Lewis](/t5/user/viewprofilepage/user-id/5469498)

Welcome to the community!

By default, all select fields will include a "None" option. However, this option will not be displayed if the field is designated as mandatory.

Best regards

Sam

comments: author: Raquel Lewis
body: Thanks Sam!


Tags: cloud

jira-service-management

jira-service-management-cloud
Email Notification
Asked by Antonio Taylor:

How do I set up an email notification where a user fills out a form that is tied to a project and the information within the form gets sent over to an email address?


Answers:
author: Fernando Eug?nio da Silva
body: [@Antonio Taylor](/t5/user/viewprofilepage/user-id/5578956) , Welcome to the Atlassian Community!

To use data filled in a form and send it via email, you will first need to associate the form fields with Jira fields. This will allow you to use the data from form fields associated with Jira fields to pass variables in the content of your email.

I recommend you read this guide to know how to associate Jira and forms fields: [Link a form field to a Jira field \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/)

Once you have your form fields associated with Jira, you can use Jira smartvalues ??to send those values ??via email. That is if you are using the automation feature to send this email.

This is the documentation regarding smartvalues: [Automation smart values - issues \| Cloud automation Cloud \| Atlassian Support](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/)

Then to send this email you can set up an automation rule and use the 'Send email address' action to send the email to a specific user or group of people.

In the email content, use smartvalues ??to reference the Jira fields and their values. You can find some automation rules who sends email in Automation Playground: [Rules - Automation - Jira (atlassian.com)](https://www.atlassian.com/software/jira/automation-template-library/rules#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)

Hope this helps you :)

Any questions, let us know.


Tags: cloud

jira-service-management

jira-service-management-cloud
Where does the feedback received from a Jira Service Management form live?
Asked by Carmelle Ngalamulume:

When typing the summary of my request on a Jira Service Management request form, we have a knowledge base article that populates when we enter key words "password" for password reset knowledge base article and when we open it and scroll to the bottom, there is text that asks, "Did this article help?" with the thumbs up or down "yes or no?".

Where does this feedback go, for tracking purposes?

![Jira.png](/t5/image/serverpage/image-id/344869i60CE1AFDB725355C/image-size/large?v=v2&px=999 "Jira.png")


Answers:
author: Samuel Gatica
body: Hi [@Carmelle Ngalamulume](/t5/user/viewprofilepage/user-id/5448348)

Welcome to the community!

You can find that information in the reports **Requests Deflected** and **Requests Resolved.**

Please refer to the article [Find out how your knowledge base articles are performing](https://support.atlassian.com/jira-service-management-cloud/docs/how-are-my-knowledge-base-articles-performing/)

Best regards

Sam

comments: author: Carmelle Ngalamulume
body: Thank you, did you begin populating the feedback data when requests were resolved with an article? Our reports section currently does not have any information on feedback, but we also do not have any requests that were resolved with an article yet. Is there a correlation?


author: OMAR MOHAMED AHMED MOHAMED FATHY
body: from your service project, go to **Reports**. , then go to **Requests Deflected** and **Requests Resolved.**

comments: author: Carmelle Ngalamulume
body: Thank you! Do you have insight on my follow up question above?


Tags: cloud

jira-service-management

jira-service-management-cloud
Increase Window size for embedded content in Service Management
Asked by Lewis Hillman:

Hi all,

We currently embed a tool (iORAD) for clickable learning content and embed it into JIRA Service Management (Screenshot). Might be an easy questions to answer but how do i increase the window size to show more of the e-learning content given the significant free space around it to maximse it for the user.

![Screenshot 2024-08-30 at 11.18.54?AM.png](/t5/image/serverpage/image-id/344856i9F11E89EEE72578E/image-size/large?v=v2&px=999 "Screenshot 2024-08-30 at 11.18.54?AM.png")


Answers:
author: Marc - Devoteam
body: HI [@Lewis Hillman](/t5/user/viewprofilepage/user-id/5314724)

This is not possible.

It might that theming apps like; Refined, Them Extension or Stagil can help out, but you would need to try them.


author: Fabian Lim
body: Hi [@Lewis Hillman](/t5/user/viewprofilepage/user-id/5314724)

Welcome to the community!

It looks like there are no options to increase the size. I suggest you create a feature request here: <https://jira.atlassian.com/projects/JSDCLOUD/summary>

Regards,

Fabian


Tags: cloud

jira-service-management

jira-service-management-cloud
Chat feature in jsm
Asked by Sonal Sinha:

What are the plans to release a chat feature embedded into jsm


Answers:
author: Fernando Eug?nio da Silva
body: [@Sonal Sinha](/t5/user/viewprofilepage/user-id/5580825) ,

Welcome to the Atlassian Community!

If you're talking about Virtual Agent in JSM this feature is released in BETA Version currently. You can check more details here: [Jira Service Management AI-powered virtual agent on portal (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-available-Jira-Service-management-virtual-agent-on-portal/ba-p/2752383)

Note that Virtual Agent is available for only Premium and Enterprise Plans.

Kind Regards,

Fernando


Tags: cloud

jira-service-management

jira-service-management-cloud
Manage Service Contracts in Jira
Asked by Alex Ziegltrum:

Hello community,

has anyone applied the management of supplier and / or customer service contracts with Jira?

If so, how did you do it, did you use Assets or maybe Jira Software to integrate it with your ERP and customer service desk and necessary SLA's, that need to be considered?

I'd be very happy to learn from your experiences.

Cheers, Alex


Answers:
author: Mauricio Heberle
body: Yes, here we use Assets to store data about contracts, suppliers, etc. We are working in an integration with Netsuite ERP right now

comments: author: Alex Ziegltrum
body: That's great. Is your ERP delivering data to Assets? Do you have automation in place, that create service tickets in Jira?

What we want to achieve is, that the data of service contracts, which is transferred from ERP to Assets, are triggering Jira Service tickets e.g. for monthly service tasks on our customers side. Or to react on expiration dates etc.
How to pass a Reporter field value to Jira in an integration?
Asked by jmweli:

Hi Atlassian Jira Community Developers,

I am working on a ServiceNow Jira integration and I am currently getting an error on the Reporter field. I am passing a valid display name from the ServiceNow user table to the Reporter field exactly as it appears in Jira however Jira is throwing a "Specify a valid value for reporter" error. The name in Jira exactly matches the name in ServiceNow because the data source for both systems is the same.

Do you guys know if maybe Jira is expecting something else like user name (user id) or email address which it then uses to lookup the name that appears on the Reporter field?

I am thinking that maybe there is something that I need to pass to Jira which Jira will use to lookup the Reporter name however I am not sure what that is.

Would you please advise as why Jira is throwing this error and what can I do to fix it. Here is the screenshot for more details on the error I am getting:

![Jira Reporter Error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/294757i1653140728C56FC0/image-size/large?v=v2&px=999 "Jira Reporter Error.PNG") Thanks,

Johannes


Answers:
author: Dhiren Notani_Exalate_
body: Hi [@jmweli](/t5/user/viewprofilepage/user-id/5358328) ,

Although I am not 100% sure but I think Jira would expect the user id in case of the display name.

Can you try passing the id of the user?

Alternatively, I would recommend you to use a solution like [Exalate](https://marketplace.atlassian.com/search?query=jira%20issue%20sync) for achieving this integration.

It will be easier to map fields and sync stuff bidirectionally!

Thanks, Dhiren
Use Automation for Jira to add a row in Excel file
Asked by Rudy Holtkamp:

Hi all,

I want to use Automation for Jira to add a new row to an Excel file (on either Sharepoint or Onedrive). Has anybody done this before? And if so could you tell me how you did this?

A bit of background:  
I've got a form, and after filling it in and make some updates to other fields, it will be accepted. Once accepted some of the captured data needs to be added to an Excel file (which is needed as source for an import into another system).

Thanks

Rudy


Answers:
author: MobilityStream
body: Hi [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) ,

If you are open to an App from the Marketplace you could also use our [Excel Online Integration](https://marketplace.atlassian.com/apps/1220350/excel-online-integration-for-microsoft-office-365). It can export new and updated Jira issues to Excel 365/OneDrive either one-time, real-time, or on a scheduled basis.

Kind regards,

The Mobility Team


author: Mohamed Benziane
body: If the Excel update is possible with a REST API you could use automation and send a webhook

comments: author: Rudy Holtkamp
body: I understand that if it is available, you can do this by REST API, but my question is how can you do this, are there any examples available?


author: Mohamed Benziane
body: This article may help you   
<https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>


Tags: cloud
link jira tickets options on JIRA forms
Asked by Sindhu:

While raising a ticket via form , i want users to link another ticket from the from interface. is there a way to do it?


Answers:
author: Zac
body: Hi [@Sindhu](/t5/user/viewprofilepage/user-id/4946705)  

I'm afraid this isn't possible at the moment.

<https://community.atlassian.com/t5/Jira-Service-Management/Is-it-possible-to-add-quot-Linked-Issues-quot-field-in-System/qaq-p/1732775>

There is an outstanding JSDCLOUD ticket to expose linked issues in the portal (which we can only assume would be a pre-requisite for allow customers to link issues themselves) - you could vote on this below.

<https://jira.atlassian.com/browse/JSDCLOUD-4636>

There is another way you could do it, which is getting absurdly complex - but something I'm considering. You could use the form and regex validation to make the user enter a syntax appropriate issue key, and link this form field to a custom field. Using Jira automation, you extract the value given by the customer and automate the linking of tickets.

This wouldn't give the customer visibility over the issue that has been linked though. It's still doable - you'd need a field setup in the request called something like "Customer linked issues" and have this update with a list of linked issues whenever issue links are modified.

They'd only get one shot at linking the issue though, and you'd need to put safeguards in place to prevent them from potentially linking issues that they shouldn't be able to.

Thanks and Regards,  

Zac

comments: author: Sindhu
body: thanks Zac am trying the second option . with regex validation and automation.
Looking to have user be prompted with a list of choices which will trigger a rule
Asked by Agustin Torero:

Hello ... looking to see if its possible.

Have user select a choice from a list presented when creating a story e.g.  
Select A  
Select B  
Select C  

Depending on the selection ... the corresponding Story Create Rule will run.  
e.g. each of the three story rule has unique description (looking to load predefined information from templates e.g. business hypothesis, acceptance criteria, etc)

Thanks,

Agustin T.


Answers:
author: Zac
body: Hi [@Agustin Torero](/t5/user/viewprofilepage/user-id/5374863)  

Depending on how extensible these options need to be - perhaps it would make sense to have distinct issue types for each of the variations?  

That way you could manage the fields natively via field contexts.

As [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946) had suggested - another option would be to have a very minimalistic issue creation screen, with a simple custom field for each of your enumerations which drives automation-driven pre-population of fields.

Another approach would be to utilize workflows instead. You could have transitions to certain statuses that are only conditionally available based on the mentioned custom field value. The user could be presented with contextual custom fields to complete to progress the issue.

----

This likely isn't applicable for your use case given you've mentioned these are for stories - but another great option would be [Forms](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/) and their powerful conditional visibility functions. These aren't available in Jira Software however.

In effect - these allow you to create dynamic issue creation screens. There's still a bit of work Atlassian needs to do to make the values provided in these forms easily accessible via Automation, but there's a good chance you wouldn't even need automation if you are able to dynamically show an issue creation screen :)

Thanks,  

Zac


author: Valerie Knapp
body: Hi [@Agustin Torero](/t5/user/viewprofilepage/user-id/5374863) , thanks for your question.

This won't be possible with the standard automations included in Jira cloud, as there isn't a trigger that will allow you to amend the create screen / you could only modify an issue that was already created.

So, you could have a rule that, on issue creation for an issue type of story, if the story type (or another custom field you create) is A, then in the action, edit all of the fields you are want to populate, else if the value is B, edit the fields, else C and so on.

Within the create screen, you could try with Behaviours - [Example Behaviour (adaptavist.com)](https://docs.adaptavist.com/sr4jc/latest/features/behaviours/example-behaviour). I had success with using this in server. I know that the cloud potency isn't quite there yet but you could have a look.

I hope this helps.

Cheers

comments: author: Agustin Torero
body: Thank you Valerie for your prompt response. I understand. :)

I will for sure make use of the 'manual trigger from issue' rule. And will look into the Behaviours information.

Thanks,

Agustin T.
Manual Trigger: Why am I doing wrong
Asked by Agustin Torero:

trying to create manual trigger with dropdown field. I'm assuming that the user will need to select 1 of 3 choices. My goal is to have the select trigger another rule.

Why am I getting the error message.

Thank you for you help.

Agustin T.

![jira_manual_trigger_001.png](https://community.atlassian.com/t5/image/serverpage/image-id/294288i9F912AAF99DE94EC/image-size/large?v=v2&px=999 "jira_manual_trigger_001.png")


Answers:
author: Darryl Lee
body: Hi [@Agustin Torero](/t5/user/viewprofilepage/user-id/5374863) -

The problem is horrible modern web UI. Atlassian's designers have jumped on the bandwagon of making input boxes NOT LOOK LIKE INPUT BOXES.

You need to click where it says "Enter field name" and then it will turn into an input box where you can enter your **field name** , which will be what users see. (The **Variable name** is what you use in Automation smart values.)

comments: author: Agustin Torero
body: Thank you [@Darryl Lee](/t5/user/viewprofilepage/user-id/1365322) ... this was helpful. For sure going to make use of this feature. But will post a different question on a new thread as my use case is different now that I experimented a bit.

Thanks,

Agustin T.


author: Paulus
body: Hi [@Agustin Torero](/t5/user/viewprofilepage/user-id/5374863)

Thanks for being part of the Atlassian Community. Just letting you know we have made some improvements to this UI which aim to make the text input clearer.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306484i7C9A2D66EAF07419/image-size/large?v=v2&px=999 "image.png")

Cheers,

Paulus
How can I auto transition my parent ticket as subtasks get completed?
Asked by katie_dougherty:

We have set up a new project/workflow, at each status, I have automated subtasks to be created. The number of subtasks varies depending on the Status, anywhere from 1 to 12 of them. There is a field called Task Type that is populated for each one, with the name of that specific Task (this was needed for another tool to leverage, but noting in case helpful here).   

We are hoping to set up automation so that when all the subtasks for the current status are complete the parent automatically transitions it to the next one. Is this possible? And if so, how?  

So for example, when the 3 subtasks (gather docs, review reports, upload files) that got created for Inspection status are completed, I want the parent to transition over to audit.


Answers:
author: Darryl Lee
body: Hi [@katie_dougherty](/t5/user/viewprofilepage/user-id/5374773) this is a pretty good tutorial on how to do it:

* [How can I transition the parent when all subtasks are resolved with Automation for JIRA?](https://community.atlassian.com/t5/Automation-questions/How-can-I-transition-the-parent-when-all-subtasks-are-resolved/qaq-p/159407)

Let us know if you run into any issues.
Separate Notifications for CC- and TO- Participants
Asked by Hendrik Laschka:

Hello Community,

I have an Issue where I need to fetch the CC- and TO- Participants on a new E-Mail-Ticket.

They are supposed to get copied into a new custom Field "CCParticipants". Through that I want to have a way of only keeping the Mail-Users in Loop, while not annoying all other Participants (e.G. Managers)

The Custom Field is set up as a Multi-User-Picker field ( {{CustomField 10187}}.

So in theorie, I tried to fetch the Participants on Trigger "new Issue opened" and put them into a variable for further use (with the Smart Value {{issue.Request Participants.emailAddress}} ).

I do get back the mail-addresses comma-separated.

Then I tried to write that back with the Update Issue action into my custom field.

Jira Automation tells me, that the Issue was updated corectly, but nothing changed within the field.

Any ideas? Thanks in Advance


Answers:
author: Zac
body: Hi [@Hendrik Laschka](/t5/user/viewprofilepage/user-id/4664169)  

This might be a good case for the 'Log Action' function in Automation. You could track what each automation step is doing and see where it's falling over.

I don't entirely understand your use-case so bear with me, but if I'm reading correctly - you're trying to populate the email addresses (comma seperated strings) into a custom field; and this custom field is a user picker type.

I suspect that may be your issue - user picker fields are expecting to get accountIds, not strings. Perhaps you could try creating a new custom field with the type set to *Short text* and try populating that, and see how it goes?

Alternatively, see if {{issue.Request Participants.accountId}} works with your current CCParticipants field - maybe that would satisfy your use-case?

<br />

Thanks and Regards,  

Zac

comments: author: Hendrik Laschka
body: Hi Zac,

The AccountID-One worked, thank you! I didnt think of that....

Reasoning behind the Automation is, that I want to separate the people, who need to be kept up-to-date for Tickets via Mail from those, who can view the Status within the Portal and dont want to recieve Mails.

Regards

Hendrik