Delete project Trash
Asked by Michalis Motis:

Hey to all,

Today i received an email saying my project will be permanently deleted from trash but i have not delete anything. Is it normal?  

<br />


Answers:
author: Megha Rajanna
body: HI [@Michalis Motis](/t5/user/viewprofilepage/user-id/5422548)

Receiving an email stating that your project will be permanently deleted from the trash, even if you haven't deleted anything, can be concerning. It's not typical for projects to be scheduled for permanent deletion without user action. Here are a few steps you can take:

1. **Verify the Email Source:** Ensure that the email is legitimate and not a phishing attempt. Check the sender's email address and verify if it's from a trusted source associated with your project management platform.

2. **Review Activity Logs:** Log in to your project management platform and review the activity logs or audit trail to see if any actions were taken that could have triggered the deletion notice. Look for any unexpected deletions or changes made to projects.

3. **Contact Support:** If you're unsure about the email or believe it to be a mistake, contact the support team of your project management platform immediately. They can verify the status of your project and provide assistance or clarification.

4. **Backup Data:** As a precautionary measure, consider backing up your project data or important information to ensure that you have a copy in case of accidental deletion or data loss.

5. **Change Passwords:** If you suspect that your account may have been compromised, change your password immediately to prevent unauthorized access to your account and projects.

6. **Monitor Account Activity:** Keep an eye on your account activity and enable any available security features, such as two-factor authentication, to enhance the security of your account.

It's essential to take prompt action to address any unexpected notifications or concerns regarding the status of your projects to prevent potential data loss or security risks.

THANK YOU


author: Sharu - Empyra
body: Hi [@Michalis Motis](/t5/user/viewprofilepage/user-id/5422548)

If you have not moved the project to trash, you can navigate to Settings -\> Projects -\> Trash to find out when and by whom the project has been moved to trash. If you think the project is needed, then you can definitely restore it before it's getting permanently deleted from your instance.

![trash.png](https://community.atlassian.com/t5/image/serverpage/image-id/304808i631ADAF2EC806096/image-size/large?v=v2&px=999 "trash.png")

Hope this helps!

Thanks,

Sharu

Empyra Software Solutions


author: Michalis Motis
body: Thank you all. just found it but i will investigate to see how drop the project into trash. It was a workflow it was not mistaken but i will see clearly what it is. I restore it for now but iam not sure what it was.

Thank you again


author: BHUSHAN PATIL
body: Hi [@Michalis Motis](/t5/user/viewprofilepage/user-id/5422548) ,

It is possible that the project was accidentally deleted or moved to trash by another user with the necessary permissions. To permanently delete a project in Jira Cloud, the project must first be moved to trash, and then the project can be permanently deleted from the trash.

It is important to note that once a project is [permanently deleted from the trash](https://support.atlassian.com/jira-service-management-cloud/docs/permanently-delete-a-service-project/), it cannot be recovered. Atlassian always recommend that to [archive](https://support.atlassian.com/jira-service-management-cloud/docs/archive-and-restore-a-project/) the project instead of deleting.

Regards,  
Bhushan


author: Ollie Guan
body: Hi [@Michalis Motis](/t5/user/viewprofilepage/user-id/5422548) ,

Can you find the project in the trash that are about to be removed?

<https://sitename.atlassian.net/jira/settings/projects/trash>

![QQ??20240207142329.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304806i5B42ABE7DCC6B0D4/image-size/large?v=v2&px=999 "QQ??20240207142329.jpg")


Tags: cloud

jira-service-management

jira-service-management-cloud