Gadget
Asked by Mike Oragwa:

What is the Best Gadget to track a team's performance, based on ticket completion per interval? For example if a team of three people with a capacity of 40hrs per week for each individual (120 hrs in total), how do I track the performance of the team on gadgets for a project of 240hrs if all members of the team work at full capacity?


Answers:
author: Amay Purohit_RVS
body: Hi [@Mike Oragwa](/t5/user/viewprofilepage/user-id/5238759)

If you are open for a mktplace solution, we have couple of apps which can help you plan the capacity and track the team performance/velocity as well.

[Capacity Planner](https://marketplace.atlassian.com/apps/1231411/capacity-planner?hosting=cloud&tab=overview%20)

The app allows to store the capacity for individual users and save as templates. which can be mapped to a project / fix version to track the allocation and remaining time per user. Do try it out.

![Work Distribution.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/331619i3B6480C020936A32/image-size/large?v=v2&px=999 "Work Distribution.jpeg")

[Sprint Velocity \& Status Gadgets](https://marketplace.atlassian.com/apps/1233817/sprint-velocity-status-gadgets?hosting=cloud&tab=overview)

The app comes with couple of dashboard gadgets to track team member's velocity based on story points in a sprint and also track sprint status with multiple parameters. The app works for past / closed sprints too.

Disclaimer : I am part of the team which developed this app

![Resource Velocity Chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/331620iEAE1C191D8355EF0/image-size/large?v=v2&px=999 "Resource Velocity Chart.png")


author: Valeriia_Havrylenko_SaaSJet
body: Hi [@Mike Oragwa](/t5/user/viewprofilepage/user-id/5238759) ?

If you consider installing third-party add-ons, I recommend giving [Time in Status](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Gadge_20240701) a try. The add-on has a 30-day free trial and is free for up to 10 users. With add-on, you will easily create any dashboard by customizable configurations. Here are some of report that our customers often you for track the performance of the team on gadgets:  

1. How much time ticket was in status:  
![?????? ?????? 2024-05-16 ? 19.11.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/324239iAA0AAAFBDE218668/image-size/large?v=v2&px=999 "?????? ?????? 2024-05-16 ? 19.11.15.png")  

2. How many times ticket is moved from Testing to To-Do when bugs are created:

**status changed from "Testing" to "To Do" AND issuetype = bug**

![?????? ?????? 2024-05-16 ? 19.18.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/324242i528627DFE934D9F0/image-size/large?v=v2&px=999 "?????? ?????? 2024-05-16 ? 19.18.12.png")

3. How many times ticket is moved from UAT to To-Do when bugs are created using JQL:

**status changed from "status name" to "To Do" AND issuetype = bug**

![?????? ?????? 2024-05-16 ? 19.31.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/324253i84C8158CD14B7A90/image-size/large?v=v2&px=999 "?????? ?????? 2024-05-16 ? 19.31.16.png")

4. How much time spent per assignee.

![?????? ?????? 2024-05-12 ? 19.59.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/323203iFED2325D5A2E46D6/image-size/large?v=v2&px=999 "?????? ?????? 2024-05-12 ? 19.59.07.png")

5. How many bugs per sprint and how many bugs are recorded per assignee.

**sprint = \<Sprint ID or Sprint Name\> AND issuetype = "Bug" ordered by created DESC**

![?????? ?????? 2024-05-16 ? 19.47.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/324263i21B942CF239390C2/image-size/large?v=v2&px=999 "?????? ?????? 2024-05-16 ? 19.47.26.png")

*** ** * ** ***

All add-on reports are available in this gadget by **Issue List** or**Chart View** .  

For multiple assignees we have [User Groups](https://saasjet.atlassian.net/wiki/spaces/TIS/pages/75857921/User+Groups). To create it just:

* add user group
* write down a name to your custom column
* add necessary users to a group.

![User Groups 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/275416i96D9AD18F5391847/image-size/large?v=v2&px=999 "User Groups 2.png")

As a result, you'll get one column with**summed data** from your previously selected columns.

![User Groups 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/275415iB5D194361EDA244B/image-size/large?v=v2&px=999 "User Groups 3.png")

Also for Scrum team we are also offering **Sprint Report** feature. With the Workload section you can check whether the work is proportionally distributed in the team.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320696iDBAD5AD2107F4BE9/image-size/large?v=v2&px=999 "image.png")  

Hover your mouse over the line of a specific assignee and you will see his work.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320697i4112EE457B798FE4/image-dimensions/440x503?v=v2 "image.png")

Add-on has [30-day free trial](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Gadge_20240701), free up to the 10 users and developed by my team.

You can also [book a live demo](https://calendly.com/vitalii_meeting/time-in-status?utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Button_more-info) - we'll show you the application inside out and answer all your questions.

I hope you find this helpful ?


author: Mehmet A _Bloompeak_
body: Hi [@Mike Oragwa](/t5/user/viewprofilepage/user-id/5238759)  

You can try [Reports - Charts and Graphs for Jira Dashboard](https://marketplace.atlassian.com/1226236) app developed by our team to create various reports, charts and graphs for your Jira projects.

++App Features:++  
* You can create custom, flexible and colorful bar charts and table views for any data you want/need. As data source, you can choose Projects or Saved Filters or Advanced (JQL).

* You can set X axis to be any parameter like Created(month), Assignee, Sprint, Fix Versions etc.
* You can set Y axis to be any parameter like number of issues, sum of remaining estimates, average of story points etc.
* You can group your data on any field(Sprint, Status, Assignee, Component, Project etc.) you want.
* You can choose various date ranges like All Time, Last Year, Last 3 Months, Last 6 Months etc.
* You can modify existing Segments or add new segments.
* You can order the results by drag and drop.

Here is our [live demo dashboard](https://reports-pro.bloompeak.io/demo) where you can see and modify sample reports and play with them. For your case, you can have a look at the **Number of Issues by Assignee and Resolved Month Report** below.

![NumberOfIssuesByAssigneeAndResolvedMonth.png](https://community.atlassian.com/t5/image/serverpage/image-id/334279i5202E99C49A63D96/image-size/large?v=v2&px=999 "NumberOfIssuesByAssigneeAndResolvedMonth.png")

For more detail, you can have a look at[Reports - Charts and Graphs for Jira How to Videos](https://www.youtube.com/playlist?list=PLVHoaAkoFPJntVxJbeRAB9VF52KFYqeJ4) and [How to Create Custom and Flexible Reports, Charts and Graphs in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Create-Custom-and-Flexible-Reports-Charts-and-Graphs-in/ba-p/1957785) article.

If you are looking for a completely **free** solution, you can try the limited version [Reports - Charts and Graphs for Jira Dashboard Free](https://marketplace.atlassian.com/1226734).

If you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.

Hope it helps.


author: Gizem G?k?e _OBSS_
body: Hello [@Mike Oragwa](/t5/user/viewprofilepage/user-id/5238759) ,

I want to offer you another perspective. In order to track your teams performance it might be useful to track and measure some common metrics such as **Cycle Time, Issue Age, Resolution Time etc.**

I would suggest that you read my article on these metrics if you are unfamiliar with the concept.

[Revealing Operational Excellence: Identifying Bottlenecks through Metrics like Cycle Time, Lead Time](https://community.atlassian.com/t5/App-Central/Revealing-Operational-Excellence-Identifying-Bottlenecks-through/ba-p/2592758?utm_source=linkedin&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)

If you are okey using these metrics for performance tracking. I would recommend using a third-party app, as there is no built-in solution in JIRA for this. My recommendation is [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/) app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center.

Timepiece mainly allows you to see how much time each issue spent on each **status** and on each **assignee/group/team**.

Timepiece offers two report types for your case:

The first one is **Assignee Duration per Status** report which shows how much time each assignee spent on each Status.

![Report Types Assignee Duration per Status.png](https://community.atlassian.com/t5/image/serverpage/image-id/298036i74184BE94A2E10DF/image-dimensions/368x115?v=v2 "Report Types Assignee Duration per Status.png")

The second one is **Group Duration per Status** report which shows how much time each Group/Team spent on each Status.

![Report Types Group Duration per status.png](https://community.atlassian.com/t5/image/serverpage/image-id/327730i548FF64543B69CCB/image-dimensions/382x120?v=v2 "Report Types Group Duration per status.png")

For both of the reports you can combine the time for multiple statuses to obtain metrics according to your specifications, **such as Cycle Time, Issue Age, Response Time** etc. Also, you can calculate **averages** and **sums** of those durations grouped by the issue fields you select. All these options can provide both calculated data tables and charts.

![Assignee Duration per average cycle time.png](https://community.atlassian.com/t5/image/serverpage/image-id/327748iFDF8B3272E6E4221/image-size/large?v=v2&px=999 "Assignee Duration per average cycle time.png")

![Assignee Duration per average cycle time chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/327747i6B847F9136628714/image-dimensions/453x180?v=v2 "Assignee Duration per average cycle time chart.png")

Timepiece reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs** . All these options can provide both calculated data tables and charts. And the app has a **REST** **API** so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily.

Visit [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy **a 30-day free trial** to experience the full range of features.

If you wish, you can also [schedule a live demo.](https://calendar.app.google/faQYgsEekRdFxnPj7) We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem


author: Danut M _StonikByte_
body: Hi [@Mike Oragwa](/t5/user/viewprofilepage/user-id/5238759),

This article might be of great help for you:

<https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>

As you will see with the **Kanban Velocity / Through gadget** offered our **[Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte)** app you can track the velocity of your team, in term of hours spent in specific time intervals, along with the trend and current average velocity.

The gadget can calculate by tickets completion, time spent, story points or any other numerical custom field.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331787i737978B67481668F/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331788i61FF9008EE5B4299/image-size/large?v=v2&px=999 "image.png")

You can start with a **1-month free trial**. If you have any questions, feel free to contact us at support@stonikbyte.com.

Hope this helps.

Danut

comments: author: Mike Oragwa
body: Thanks [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420) .

One more question. I am unable to find one of the boards I want to track, what should I do? Is there any settings I need to change on the project?


author: Danut M _StonikByte_
body: Hi [@Mike Oragwa](/t5/user/viewprofilepage/user-id/5238759),

No specific settings. You should be able to select the board in the gadget settings by typing its name. Try also by entering the entire board name in double quotes.

If the problem persists, contact support@stonikbyte.com and someone will get back to you.

Danut.


author: Mike Oragwa
body: Thanks. I will do that now.


Tags: cloud

jira-service-management

jira-service-management-cloud