youngmon/atlassian-qna huggingface dataset:
Option to "import from word" not available for some users
Asked by Joseph Thiel:

Hello,

Some of our users are unable to see the 'import from word' option when they look for it in the 3 buttons next to the share button....

Is this a permissions issue on the space? I have admin rights on the page and i can see the option.

One of the users is in a read/write group which has the below permissions on the space.

All: View / Delete Own

Pages: Add / Delete

Blog: Add / Delete

Attachments: Add / Delete

Comments: Add / Delete

Restrictions: None

Mail: None

Space: Export / Admin - None to either

Kind Regards,

Joe


Answers:
author: Vero Rivas
body: Hi [@Joseph Thiel](/t5/user/viewprofilepage/user-id/3710217)

Look at this post, maybe can help you

<https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html>

Cheers

comments: author: Weam
body: It is the add-on called "Office-connect" needs to be enabled in the Confluence system add-ons.

Hope that will help if it is not too late.

Regards
Problems when trying to install new App
Asked by Alan Queiroz:

When trying to install a new application at the confluence, the following error message is generated: "An unexpected error has occurred. See the log for more information". However, I did not find information in the log that would lead me to solve the problem.  
I need your support.


Answers:
author: Nic Brough -Adaptavist-
body: We'll need to see the errors from the log in order to help you.

comments: author: Alan Queiroz
body: I am attaching the log because I have not identified any problems with it.

Log download link - <https://technecloud-my.sharepoint.com/:f:/g/personal/alan_queiroz_cronapp_io/EtORlquWZGJJmGHTj0lVah8BvWzc8Ej-OoW6jA09YTgiDA?e=ZOFpOW>

The attached print error is shown when trying to install an app at the confluence

![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/105784iB35CAF3D25964D41/image-size/large?v=v2&px=999 "image (1).png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/105783i23EACBA0C4589FBC/image-size/large?v=v2&px=999 "image.png")


Tags: server
The option to 'Include child pages' when copying a page doesn't appear
Asked by Robbie Trim:

Hi,

When copying a Confluence page a tutorial shows that the first option to appear is to 'select a location for the new page and there is a check box to '**Include child pages'.**

This is not happening when I try to copy a page. It just makes a copy of the page you've selected and then you have to drag and drop the new page into the location you want.

I want to be able to make a copy of the page and all it's child pages.

Can you help me please?

Robbie


Answers:
author: Diego
body: Hello [@Robbie Trim](/t5/user/viewprofilepage/user-id/2064189) !

As I understand, you need to copy pages and also their children.

As of today, this feature is not available for the Cloud platform. The copy action only copies the current page. Here is an excerpt from the documentation for Confluence Cloud:
> *This method of copying a page doesn't copy the child pages. Please add your vote to issue CONF-2814 if you'd like to see this improvement.*

Here is the full document:
> * [++***\[Confluence Cloud\] Move, copy, and hide pages***++](https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/#Move,copy,andhidepages-Copypages)

I believe that the document which you referred to is the equivalent for the Server platform, which does have this feature.

As a workaround to this limitation of the Cloud platform, we could try to use one of the third-party plugins available in the marketplace:
> * [++***\[Atlassian Marketplace\] Confluence Cloud -- copy page tree***++](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=copy%20page%20tree)

I hope this clarifies how this feature works!


Tags: cloud
Notify users bar doesn't show
Asked by Gregorio Ramos:

This notify bar that should appear at the bottom of the page doesn't show for me and my team.  
I tried searching everywhere inside space setting and admin settings and can't find it.  
I also tried searching on Google and Atlassian Community but couldn't find anything also.

![](https://confluence.atlassian.com/doc/files/251006017/704577983/76/1596489760809/change-comment.png)


Answers:
author: Vronik
body: I hope it is solved, if not you can always take a look at this

<https://confluence.atlassian.com/confkb/dashboard-troubleshooting-316637834.html>


Tags: cloud
Calendar Display
Asked by Anne Monaghan-Baker:

I am a Confluence newbie and am using version 6.15.10. I cannot figure out how to modify the calendar display. It is displaying as a long column and showing multiple events. I would like for it only to show the current week's events. Is that possible?


Answers:
author: Vero Rivas
body: Hi [@Anne Monaghan-Baker](/t5/user/viewprofilepage/user-id/4038774)

Look at this posts, maybe can help you

<https://support.atlassian.com/confluence-cloud/docs/create-add-and-edit-calendars/>

<https://support.atlassian.com/confluence-cloud/docs/embed-calendars-on-confluence-pages/>

Cheers


Tags: calendar

confluence-server

server
How to leave Inline comments in App for iPad or in browser?
Asked by ????? ????????:

Can't leave inline comments in IPad App and browser. Some time ago it was possible for Safari now is not.


Answers:
author: Diego
body: Hello [@????? ????????](/t5/user/viewprofilepage/user-id/4038743) !

As I understand, you need the ability to create inline comments with the Mobile app.

Currently, this is not possible. However, I do encourage you to take a look here in this thread:
> * [++***\[Atlassian Community\] Support for inline comments on mobile and tablet***++](https://community.atlassian.com/t5/Confluence-questions/Support-for-inline-comments-on-mobile-and-tablet/qaq-p/1018961)

Let us hear from you!

Edit: You can also interact with the Product Manager here, in this discussion:
> * ++***[\[Atlassian Community\] Let's hear your feedback for Confluence Cloud Mobile!](https://community.atlassian.com/t5/Confluence-discussions/Let-s-hear-your-feedback-for-Confluence-Cloud-Mobile/td-p/1440377)***++


Tags: cloud

mobile
User directory synchronization error as email warning
Asked by Julius Zatroch:

Is it option to set sending email warning for synchronization error to admin?

In case of problem on remote server, errors are in logs, but admin will not have any warning, only when user calls not able to login...

Or can it be a new type of Health Check ???


Answers:
author: Daniel Ebers
body: Hi Julius,

while I am not aware of anything that comes out of the box one approach could be to parse the logs for a specific pattern which signalizes that the user directory sync failed. Upon that finding you could page an admin.

As this is outside of the "actual" Confluence product there are surely tons of how-tos out there. I'd start with a script in a scripting language that you are comfortable with (Bash/Python/...) for this requirement. When finished calling it from a Cronjob (hourly or so) should do the job.

Of course, in case you have a bigger monitoring solution in place you could integrate with it also.

Cheers,  
Daniel


Tags: confluence-server

jira

ldap

server
The delete button is not available anymore
Asked by Alina Arias S?nchez:

![image(2).png](/t5/image/serverpage/image-id/105444i7187A4877E0BDAB8/image-size/large?v=v2&px=999 "image(2).png")![image(1).png](/t5/image/serverpage/image-id/105443i1549370AC96270C1/image-size/large?v=v2&px=999 "image(1).png")![image.png](/t5/image/serverpage/image-id/105446iC0B3A02FCECB4375/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alina Arias S?nchez
body: As you can see me and my teammate (who created the child page) are only members with total access to edit the page, nevertheless, the DELETE button is not available.

In the page hierarchy I am the administrator since the beginning and still do not have the permission to delete those pages.

Can someone help me please?

I already tried the Delete or Re-storage article or Space Information.


Tags: confluence-server

delete

server
Button which will write the username
Asked by Pawel Wozniak:

Hello,

I'm searching for the solution which could make some things easier. We have a template which is used for some technical specs. Each time somebody create something new from this template the other guys needs to review it and sign it that all has been checked. Normally they need to edit this confluence page and write their names in proper section and then save it. What we need is a custom button which will be able to write the name of someone who clicked it it that confluence page without need to edit it, write, save and so on. Is it possible?


Answers:
author: repi
body: [@Pawel Wozniak](/t5/user/viewprofilepage/user-id/3058554)

This is not possible with standard resources in the confluence cloud version.  
You should look in the apps offered


author: Henning van Ackeren
body: Hi, there are some add-ons available, free and paid:

[https://marketplace.atlassian.com/search?product=confluence\&query=approval](https://marketplace.atlassian.com/search?product=confluence&query=approval)

Maybe one of those does what you want?


author: Daryl Karan
body: Hi [@Pawel Wozniak](/t5/user/viewprofilepage/user-id/3058554)

Thanks for posting your question to the community. Confluence is a great collaboration tool that allows users to be notified (space/page watchers) as soon as content is created and have them comment on it. Unfortunately Confluence doesn't have a great method to apply an approval process and have the approval written to the page.

As [@Henning van Ackeren](/t5/user/viewprofilepage/user-id/608024) mentioned [Atlassian's Marketplace](http://marketplace.atlassian.com/?_ga=2.53837999.644877387.1570464610-1349982554.1568648451 "Search for Comala Document Management ") has some really cool tools to help fill the gap for your review process of your pages and content. Comalatech has [Comala Document Control for Confluence Cloud](https://marketplace.atlassian.com/apps/1215729/comala-document-control?hosting=cloud&tab=overview) that has an Approval Workflow that enables a page activity that writes all the approval details, which includes Approval users First and Last Name, if you use our e-signature feature it will display Signed and Approved, the current Date and time of the approval and any approval comments that you can print to pdf.

Comala Document Control is available on the Marketplace and you can try it for free for 30 days for Confluence Cloud.

Best Regards,   
Daryl


Tags: button

cloud
Documentation for custom code brush for code macro?
Asked by iamgoingtosneeze:

Hi all - I want to add a custom code brush for use with Code Macro , and there is a link that describes the format of the code. This url appears to be broken though - does anyone else know where i can find the syntax of the brush file?

My browser says that the site is down. I've been trying for a few days

<http://alexgorbatchev.com/SyntaxHighlighter/manual/brushes/custom.html>


Answers:
author: Christian Treubel _TNG_
body: Looks like they moved to github, but Atlassian didn't update the link.

Here is the new one: <https://github.com/syntaxhighlighter/syntaxhighlighter/wiki>


author: Audrey Shull
body: My company is also trying to do this recently, and we noticed the same thing. Is there another resource? Or can you please check on this one?


Tags: confluence-server

server
Tips For a Newbie?
Asked by Bryan Thomas:

Good day Atlassian's!  

I am new to Confluence. I had found it through a search on [www.g2.com](http://www.g2.com) for a highly reviewed SaaS option for a Knowledge Base.

I'm currently taking e-Learning modules courses on at training.atlassian.com and perusing the [documentation](https://confluence.atlassian.com/), and [marketplace](https://marketplace.atlassian.com/) sites.

I'm currently using this software for personal use.

In a few weeks, I may be helping create a fresh Knowledge Base for a mid-side business; 100-150 employees.

Any tips or tricks on how to acclimate and shorten the learning curve?  

Thanks!

![thank-you leo.jpg](/t5/image/serverpage/image-id/105428i110CBB5B708F9C42/image-dimensions/562x316?v=v2 "thank-you leo.jpg")


Answers:
author: Thomas Gavin
body: Hi [@Bryan Thomas](/t5/user/viewprofilepage/user-id/4036869) and welcome to the community!

In my experience there are no shortcuts worth mentioning. It seems you are doing exactly what I would recommend. Keep it up and good luck ?

Rgds

Thomas


Tags: new-to-confluence
Image Map Links not Working
Asked by Jo?o Teixeira:

Hello!

I have made a flowchart and I wanted to link different parts of the image which correspond to different rectangles of the flowchart to different links (of the same Confluence space). To do that, I tried to create an image map in HTML that I inserted using a markup.

However, although the flowchart appears in the page, the href's in the correspondent areas don't work... In the same HTML code inserted in the markup, I tried to hyperlink the entire image by an href and it worked and I also tried to write some text and hyperlink it and it also worked.

How can I solve this problem? Why does the href don't work only in my image map area?

Thank you!


Answers:
author: Shannon S
body: Hello Jo?o,

Welcome to Atlassian Community. It's nice to meet you!

Can you confirm that you are using Confluence Cloud for this test? If so, it is not possible to do in Confluence Cloud using HTML. You would need to write a [User Macro](https://confluence.atlassian.com/doc/writing-user-macros-4485.html) in order to display your image map. User Macros are only possible in Confluence Server, which you can see in our document below that discusses the differences between Confluence Cloud and Server.

* [Functional Differences in Confluence Cloud vs Server](https://support.atlassian.com/confluence-cloud/docs/functional-differences-in-confluence-cloud-vs-server/)

In addition, Confluence Cloud does not support all markup. It only supports certain Markdown, which is mostly related to formatting text. You can get the full list of Markdown supported when clicking on the question mark (?) icon at the bottom-left of your editor.

I recommend using another method to create an image map. For example, you can use a paid add-on like [Scroll ImageMap for Confluence](https://marketplace.atlassian.com/apps/253/scroll-imagemap-for-confluence?hosting=cloud&tab=overview).

I hope that helps, but do let me know if you have any questions or trouble.

Shannon


Tags: cloud
How to stop automatic Epic link to Story
Asked by JMP Support:

Hi all,

So our current workflow is like that: when Story A goes from status A to status B, it'll be cloned, let's call it story B, with the link type "pending on", and this new story B will be automatically linked to the Epic of Story A.

Do we have a way to stop story B being automatically linked to the said Epic?

Thank you,

Duong


Answers:
author: Simmo
body: Hi [@JMP Support](/t5/user/viewprofilepage/user-id/4021005) ,

Thanks for your question. I'm going to need a bit more background information so that I can help you out. How are you cloning Story A -\> Story B? Is it with an Automation rule? If so, could you please attach some screenshots?

Cheers,

Simeon.


Tags: automation

confluence-server

epic

jira

server

workflow
I wanted to add panels macro in my cofluence
Asked by Iram Masood:

Please guide me how to add panels macro to my confluence dashboard .


Answers:
author: Nic Brough -Adaptavist-
body: What do you mean by "confluence dashboard"? Are you on the default system landing page?

comments: author: Iram Masood
body: Yes i want to add this plugin in my confluence .I am unable to see this


author: Nic Brough -Adaptavist-
body: What plugin?

I am sorry, but your language is very unclear to me. I cannot work out what you are asking for or where you are working in your Confluence.


Tags: cloud
How I can show a paragraph from confluence spec in JIRA ticket?
Asked by Irina:

I have a spec in Confluence and I want to include only one paragraph into JIRA's ticket. I want this paragraph being visible and readable in JIRA and by clicking on it it will open the spec in Confluence. Using current links doesn't help me at all: Smart cards doesn't show anything and I'm not happy using only links.

I could make it with Anchor macro but ..'As part of that simplification, the Anchor macro was removed.'


Answers:
author: Diego
body: Hello [@Irina](/t5/user/viewprofilepage/user-id/4038113) !

As I understand, you need to embed Confluence page excerpts in Jira tickets. Currently

As you said, the Anchor macro has been removed from Confluence. However, we can still redirect to specific parts of the text by using Linkable Headings.

Linkable Headings are the headings created by Confluence when you apply any of the heading styles to text in a Confluence page.

Currently, you can achieve a similar result to what we had with the Anchor macro by applying the heading style to either a heading in your text or to a whole paragraph.

This is what it looks like when I apply the "*Heading 4*" style to a paragraph:
> ![Screen Shot 2020-08-07 at 13.13.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/106015i8936538AB040F491/image-dimensions/225x261?v=v2 "Screen Shot 2020-08-07 at 13.13.05.png")

Here we can see the "Heading 2" style applied to a heading in my test text:
> ![Screen Shot 2020-08-07 at 13.13.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/106016iE3C2CDE0991B5038/image-dimensions/238x264?v=v2 "Screen Shot 2020-08-07 at 13.13.11.png")

When you apply the heading style, you should be presented with a "link" button when viewing the page after publishing. If someone accesses Confluence via this specific link, they will fall right into the Heading you created.

You could copy and paste the actual text content you want to display in Jira and then create a link behind it. The link would then redirect to the Linkable heading in Confluence.

I hope this helps!


Tags: cloud
How do i unsubscribe from a marketplace app?
Asked by Paul Fechner:

I am trying to unsubscribe from the Gliffy addon for Confluence Cloud.

When I go to Manage Subscriptions the only option i have is to Delete. If I delete, does this mean I lose access to the Gliffy Diagrams?

![2020-08-04_12-29-18.png](/t5/image/serverpage/image-id/105380i9D0E497D15AFECE4/image-size/large?v=v2&px=999 "2020-08-04_12-29-18.png")

![2020-08-04_12-39-10.png](/t5/image/serverpage/image-id/105381i3B2DFEA8F1211D78/image-size/large?v=v2&px=999 "2020-08-04_12-39-10.png")


Answers:
author: Sachin
body: Hello [@Paul Fechner](/t5/user/viewprofilepage/user-id/1547595) , to cancel your subscription go to **Settings** --\> **Manage apps,** then click **Unsubscribe** . Also, disabling Gliffy will not remove access to your diagrams. See [What happens when I disable or unsubscribe from Gliffy for Confluence?](https://support.gliffy.com/hc/en-us/articles/217895148-Gliffy-Diagrams-for-Confluence-FAQ#lic) , you can also consider [Exporting Gliffy Diagrams](https://help.gliffy.com/confluence/Content/GliffyCommon/Exporting-diagrams.htm?Highlight=svg)

comments: author: Paul Fechner
body: Thanks Sachin


Tags: cloud
confluence Collaborative editing problem
Asked by changryong song:

I built a confluence instance in Jail using Freenas. It was not installed with bin, so I installed it through tar and checked the operation.  
And I am using Nginx reverse proxy in another Jail.  

There is no problem in accessing or creating with https, but when co-editing is activated, the editor does not appear and only the screen that is continuously loaded is displayed. In the developer console, the heartbeat of synchrony is 204 response code.  

Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing.  

The above message appears.  

The local ip of the confluence jail is 192.168.1.238  
Reverse proxy works with different ip addresses.

confluence version is 7.6.2  

What I set is in server.xml  
\<!--  
================================================== ================================================== ==========  
HTTPS-Proxying Confluence via Apache or Nginx over HTTPS  

If you're proxying traffic to Confluence over HTTPS, uncomment the connector below and comment out the others.  
Make sure you provide the right information for proxyName and proxyPort.  

For more information see:  
Apache-<https://confluence.atlassian.com/x/PTT3MQ>  
nginx-<https://confluence.atlassian.com/x/cNIvMw>  
================================================== ================================================== ==========  
--\>  

I uncommented the setting in this section, and actually set it to port 443 through url and https connection to be used.  

Nginx config in another jail  

location / {  
client_max_body_size 100m;  
proxy_set_header X-Forwarded-Host $host;  
proxy_set_header X-Forwarded-Server $host;  
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;  
#proxy_hide_header X-Frame-Options;  
#proxy_hide_header X-Content-Type-Options;  
#proxy_hide_header X-XSS-Protection;  
#proxy_hide_header Referrer-Policy;  
proxy_pass <http://192.168.1.238:8090>;  
#proxy_http_version 1.1;  
#proxy_set_header Upgrade $http_upgrade;  
#proxy_set_header Connection "upgrade";  
#proxy_max_temp_file_size 16400M;  
#proxy_buffering off;  
#proxy_request_buffering off;  
}  
location /synchrony {  
proxy_set_header X-Forwarded-Host $host;  
proxy_set_header X-Forwarded-Server $host;  
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;  
proxy_read_timeout 700s;  
proxy_pass <http://192.168.1.238:8091/synchrony>;  
proxy_http_version 1.1;  
proxy_set_header Upgrade $http_upgrade;  
proxy_set_header Connection "upgrade";  
client_max_body_size 100M;  
}  

It's like this.  

I tried various solutions through search, but it does not work properly. Most internet solutions seem to have confluence and nginx reverse proxy in the same instance.


Answers:
author: Fabian Lim
body: Hi There,

I found this KB article where there is a resolution for the error 204: <https://confluence.atlassian.com/confkb/cannot-enable-collaborative-editing-on-synchrony-cluster-962962742.html>

Give it a try.


Tags: confluence-server

server