youngmon/atlassian-qna huggingface dataset:
Adding a Parent to an Initiative
Asked by Robert W_ Olsen:

A customer is using Jira and is looking to have a parent above an Initiative. He is currently using Initiative \<-\> Capability \<-\> Epic \<-\> Story, but needs something above the Initiative level. Not sure if there is something we can create and put above Initiative or is there anything that exists out there that would resolve this request.

Any ideas?


Answers:
author: Matt Parks
body: In Data Center, you can create as many levels in the hierarchy as you want. Just select 'Manage Apps' and go to the 'Hierarchy Configuration' under the 'Advanced Roadmaps for Jira' section.

To add an additional level, click the 'Create level' button. By default, this will add a level above the current highest level. Add whatever issue type should be the parent of the Initiative into that level and save the configuration.

After you do this, you'll need to add the 'Parent Link' field to your Initiative screens so you can link the Initiative to the issue that is above it in the hierarchy.

comments: author: Raj
body: [@Matt Parks](/t5/user/viewprofilepage/user-id/4176732) Can you please advise on the possibility in Jira cloud?


author: Matt Parks
body: I don't know, as I've never used the Cloud version of Jira. I've only used Server and DC.


Tags: data-center

portfolio-for-jira-data-center
In Jira Advanced Roadmaps, I want to change the parent ticket to a type that's at a lower level in t
Asked by Trevor Clark:

In Jira Advanced Roadmaps, I want to change the parent ticket to a type that's at a lower level in the hierarchy. The child tickets are already at that level. How can I make this change, and also move the child tickets down a level?


Answers:
author: Walter Buggenhout
body: Hi [@Trevor Clark](/t5/user/viewprofilepage/user-id/3630688),

The hierarchy in Plans (Advanced Roadmaps) is fixed. So the only options you have here is to:

* either change your hierarchy configuration and bring both issue types down one level. That is only possible if these 2 issue types are defined above the epic level (epic, story and sub-task levels are fixed and cannot be changed). That will bring everything down 1 level, but be aware that this change would apply to all plans you have in your Jira system.
* or move all issues to a different issue type that is at the - for you - right level in the hierarchy. That is theoretically possible with *bulk change \> move*, but may turn out to be complex, depending on what issue types you currently have.

Hope this helps!


Tags: advanced-roadmaps

cloud

portfolio-for-jira-cloud
Issuetype Feature above other Standard Issue Types in Hierarchy Level
Asked by Armin Rothe:

Hello,

is it possible to add a Hierarchy like Epic - Feature - Story (standard Issuetypes) - Sub-Task?

Because I am not able to push a new level with only "Feature" below the "Epic" ![2024-03-11_12-12-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/311318iB858EFEC2B3140F2/image-size/large?v=v2&px=999 "2024-03-11_12-12-52.png")

Thanks for your support.

Best regards

Armin


Answers:
author: Daniel Capizzi
body: Hi [@Armin Rothe](/t5/user/viewprofilepage/user-id/5449545)

In Jira Data Center the best way to achieve an "Epic - Feature - Story" hierarchy is through the [flexible terminology](https://www.atlassian.com/blog/jira-software/flexible-terminology-for-jira-data-center) settings.

First, use the "Terminology" page under your Administration settings to rename "Epic" to "Feature".

Then, you can create a new Issue Type called "Epic" and use the hierarchy configuration settings to put it the level above your newly renamed "Feature" level.

Hope this helps!

Cheers,

Daniel


author: Hannes Obweger - JXL for Jira
body: Hi [@Armin Rothe](/t5/user/viewprofilepage/user-id/5449545)

you can only add additional levels *above* the epic level. Kindly see [this thread](https://community.atlassian.com/t5/Jira-Software-questions/Can-quot-Features-quot-be-created-in-between-quot-Epic-and-Story/qaq-p/2627775) for possible ways forward.

Best,

Hannes


Tags: advanced-roadmaps

data-center

hierarchy

portfolio-for-jira-data-center
[mobile] how do i see epic on jira ios app
Asked by Blaine Light:

I seem to be able to link a created issue to an epic - see this Loom: <https://www.loom.com/share/49c8e66bca0d496ebd784c5196f9c64d>

is there a way to create an issue under an epic on mobile? Or do you have to create the issue and then add the epic each time?


Answers:
author: jack
body: Hi Blaine - thanks for being a Jira Mobile user and sharing a Loom of the issue you are facing. Makes it very simple to understand :)   

I have inline commented on the Loom but in summary to create a child issue under an epic you need to be on the epic rather than on the board. We don't support inline create of child issue in an epic on the board at the moment. We have the feature in our backlog and will consider it in the future for prioritisation.

Cheers,

Jack - Jira Mobile PM
Can't send comments with mobile browser
Asked by Pascal Stephan:

Hello all,

no matter how I do it, I can't submit comments from the browser of my smartphone in Jira.

When I sent a comment form the mobile browser in mobile view the page stops at the Cancel Button after pushing Send

If I set the page or my browser to "Desktop", I can send comments, but I can't flag them as restricted comment. For example as "Administrator" to only show it to administrators.

Could you help with this problem or is this a known problem?

Best Regards


Answers:
author: Dan Breyen
body: Hi [@Pascal Stephan](/t5/user/viewprofilepage/user-id/4632823) I'm wondering if you've tried this recently. I'm unable to replicate the behavior with the latest version of the mobile app.


Tags: server
Create issue from template on the Jira Mac App
Asked by Nuno Silva:

I use Jira online in my company.

I do have a "Create from template" menu on the left side of my screen when I go to Jira on the web browser.

I recently download the Jira App from the App store.

I don't seem to be able to find the "create from template" when I am using the App.

Can someone help me?


Answers:
author: Andy Heinzer
body: Hi Nuno,

I took a closer look at your Jira Cloud site, it appears that you are running this app [Issue Templates for Jira](https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?hosting=cloud&tab=overview). The functionalities of that Marketplace app are only available within the web UI of your Jira Cloud site. In turn our Jira Cloud app for Mac is not able to provide the functionality of this add-on. We have an existing feature request that seeks to bring marketplace vendor app functions into the Mac app over in [JRACLOUD-74126](https://jira.atlassian.com/browse/JRACLOUD-74126).

However I don't know how feasible that will be to implement within the Mac app, nor is there a timetable for such a feature yet.

Andy


Tags: cloud

jira-software

jira-software-cloud

mac
Jira for Mac doesn't log in.
Asked by Vincent Pham:

Using Chrome or Safari as the default browser and MacOS Monterey 12.0.1 with an M1 Macbook Air.

During log in, I get a pop up that says, "Jira wants to use Atlassian.com to log in" and then all I see is a spinning window in the Jira desktop app. Nothing on Chrome or Safari.

Any help would be appreciated!


Answers:
author: jack
body: Hi [@Vincent Pham](/t5/user/viewprofilepage/user-id/4637910) - I think this thread should help you out <https://community.atlassian.com/t5/Jira-Core-Server-questions/Jira-Mac-app-stuck-on-the-login-screen/qaq-p/1502087#M58355>

It is a bug in the OS, best to set Safari as your browser and then relaunch both Safari and the Jira Mac App!

Cheers

Jack


author: jack
body: Hi [@Vincent Pham](/t5/user/viewprofilepage/user-id/4637910) - I think this thread should help you out <https://community.atlassian.com/t5/Jira-Core-Server-questions/Jira-Mac-app-stuck-on-the-login-screen/qaq-p/1502087#M58355>

It is a bug in the OS, best to set Safari as your browser and then relaunch both Safari and the Jira Mac App!

Cheers

Jack


Tags: cloud

mac
When will attachments be available on Jira Server Mobile App?
Asked by tynymbekkyzynurzat:

Hi! I am using Jira Server App on my iPhone and want to add attachments to issue. When this feature will be availbale?


Answers:
author: Brant Schroeder
body: [@tynymbekkyzynurzat](/t5/user/viewprofilepage/user-id/4508970) Welcome to the Atlassian Community

There is a feature request for this functionality. You can vote for it here <https://jira.atlassian.com/browse/JSWSERVER-20216>


Tags: server
How to query issues in a specific closed sprint?
Asked by Ramesh:

I need to build a query to filter issues closed in a specific sprint.   
Using the sprint value \& issue type/ status - brings all the issues that are closed in future sprints also.


Answers:
author: Suvradip Paul
body: Hi [@Ramesh](/t5/user/viewprofilepage/user-id/4613219) ,

Thanks for posting and welcome to the community.

I think you are using JQL while you refer query. Are you looking for issues closed in a sprint and also specific project or any issues closed in that previous closed sprint?

Please confirm.

comments: author: Ramesh
body: hi [@Suvradip Paul](/t5/user/viewprofilepage/user-id/4461672) Sorry for the late response.  
yes, you are right JQL am referring to.  

"issues closed in a previously closed sprint for a specific project"  
something equivalent of the sprint report seen under the reports.  

Thanks


author: Suvradip Paul
body: Hi [@Ramesh](/t5/user/viewprofilepage/user-id/4613219) ,

Thanks for your response.

Could you please try something like this?

**Project = XXX and Sprint = YYY and status in (Closed, Done)**

YYY - Here refers to the Previous Sprint details. In the above example the last status can be Closed and Done. If it's different, please update your query accordingly.


author: Ramesh
body: Hi [@Suvradip Paul](/t5/user/viewprofilepage/user-id/4461672)   

sorry this one will get me the issues that are completed in future sprint also. some reason JQL ignore the sprint value and yields all the issues in the project that matches to the given status.


author: Suvradip Paul
body: Hi [@Ramesh](/t5/user/viewprofilepage/user-id/4613219) ,

I think no, If I slightly modify the query and specify the Closed Sprints details here it should give me the issues only done as part of the Closed Sprint but not any future sprints.

The below would bring all the issues in that project in closed sprints.

**Project = XXX and Sprint in (closedSprints()) and status in (Closed, Done)**


author: Ramesh
body: Hi [@Suvradip Paul](/t5/user/viewprofilepage/user-id/4461672)   

this will help, but I need this for a specific sprint not all closed sprint.  
**Project = XXX and Sprint in (closedSprints()) and status in (Closed, Done)** Objective is to get a confluence link for each sprint to show the number of issues against various status.  

comments: author: Suvradip Paul
body: Hi [@Ramesh](/t5/user/viewprofilepage/user-id/4613219) ,

I have an alternative thought.

Could you please look into this Knowledgebase Article to bring Jira Reports to Confluence - <https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html> and try to bring Sprint Report in confluence similarly?

Please check and let me know if this helps or in case you think otherwise.
Where can we report bugs for the Jira macOS app?
Asked by kevin:

Is there also an issue tracker? The we can know if and when the Mac App becomes usable again.

These were spotted and make it frustrating to use, to a point where we switched back to the web interface:

* Can't set an original estimate from the create task Modal. It just disappears as soon as you click it.
* The task creation modal uses a completely different text editing input for the description field. Task editing uses a rich text editor. We end up having to create a blank task and then go and edit it.
* Once you paste a link into the description of a task (and nothing else) and save, it becomes impossible to edit the description. Clicking always opens the link.
* In the Log work modal, if I erase "Time spent" and just set "Remaining estimate" to something like "0m", I get 4h logged on the task... All I want is to set remaining time to 0.
* Pasting text from the web can sometimes cause the app to hang and then crash.
* If you type 1.5d for a time estimate (like you would on web), it sets to 5d.
* There is a long transition between different interactions that makes creating and editing tasks extremely tedious.
* When clicking to add an Epic, the search box doesn't auto-focus for me to type. Any page of this kind should just auto-focus the search box.
* In the Epic Link page when creating an issue, searching has a few second delay.
  * When arriving on the page, the full epic list is loaded (small delay).
  * When we search, there is a delay until the search items are filtered (another delay even though everything was already loaded).
  * Consider filtering the local results which you already loaded on arrival.

All in all, it's not a bad App. There are just loads of UX issues that make task creation/editing very tedious to use. Not to mention the bugs that force you to just open the website again.

I would suggest forcing your own development team to use the Mac App. You will then notice bugs like these being given a higher priority all of a sudden!

Please focus on the core features being stable and usable. If I can't create tasks properly, I won't have any use for pretty graphs...


Answers:
author: Jack Brickey
body: Report here - <https://support.atlassian.com/contact/>


Tags: cloud

jira

mac
Mac App - Prevent cmd+w from quitting app
Asked by Alex:

When I use the keyboard shortcut to close the current window (cmd+w) the app is also quit. This is counter to Mac app design standards and is not intuitive to Mac users.

How can I close the current Jira app window without quitting the app?


Answers:
author: Simon Stiefel
body: Hi Alex,

Thanks for the feedback!

For the macOS app, we're using Apple's Catalyst technology and until our app supports multiple windows, this is how Catalyst manages the lifetime of the app. I'll forward your feedback to the team.

Thanks,

Simon

comments: author: Alex
body: Hi Simon,

Thanks for the prompt reply!

Knowing now that the Jira macOS app is implemented using Catalyst I can understand some of the challenges with lifecycle management.

Your dev team may find [this resource](https://stackoverflow.com/questions/60921374/maccatalyst-app-how-to-close-a-window-without-terminating-the-app) helpful in diagnosing this.

Best regards,

Alex


author: Simon Stiefel
body: Thanks Alex for the link. I'll talk to the team about this.


author: Mykenna Cepek
body: I'm a little confused by your question (and how you've tagged your question).

Using Jira Cloud on a Mac means we're using a browser to get to Jira. Command+W in the three browsers I use will close (only) the current browser tab.

There really isn't a way to "quit the app" when using Jira Cloud. Your Jira Cloud is always running. All of your Jira interface exists in Browser tabs and windows.

I see you've also tagged this question with "jira-mobile". Are you perhaps using Jira Mobile on an iPhone? Or maybe on an iPad with a keyboard? Clarity about your situation will help people to better answer your question.

comments: author: Alex
body: I am using the native macOS app downloadable through the Apple app store.

I logged this under the category titled "Jira Mobile \& Desktop Apps" which made sense to me, and this automatically (and somewhat strangely) adds the tag "jira-mobile". I further manually added the tag "mac" to indicate I mean the Mac desktop app.

I supposed that this "jira-mobile" tag was added by the form to direct this to the native apps team (knowing the Mac app is quite new and this team would mostly be dealing with mobile apps). Better options and more clear tag assignment through this form could have helped avoid this ambiguity :)


Tags: cloud

mac
How we can create subprojects in jira, for example with a hierarichal format
Asked by soheila sarabandi:

If I want to explain more about what I want, I want to create some projects such as below example:

Project B \& Project C be Sub Project for Project A

Project D \& Project E be Sub Project for Project B

I want to create this format in jira

Would you please suggest me what I have to do


Answers:
author: KAGITHALA BABU ANVESH
body: It's a suggestion from my end,

project A ------ jira default project

Project B, Project C ------ components in Project A

project D, Project E ------ Epics tagged with Components.

or

create a project A

create a cascading field in jira with two levels and use it within your project.

thanks.

Kagithala Babu Anvesh

comments: author: soheila sarabandi
body: Tnx dear Kagithala Babu Anvesh

Based on your soloution, Is it possible to have some reports based on some mutual kpi between Project A and Subproject B?


author: soheila sarabandi
body: Actualy,my Final goal is to gain some reports that Could have mutual kpi


author: KAGITHALA BABU ANVESH
body: By writing JQL queries you can get issues based on Project / components / stories for reporting / tracking.

Under D,E epics , you can create stories and give estimates to stories. Once you have estimates enabled. These can helpful in getting Sprint reports like Burndown, velocity and etc,

are you looking for the same kind of KPI's ??


author: soheila sarabandi
body: I just want to use task managemnt template without using agile boards.

Actually I have some mutual tasks in different projects and sub projects

I want to achieve reports based on mutual tasks that I mentioned


author: KAGITHALA BABU ANVESH
body: ok.


author: Nic Brough -Adaptavist-
body: Jira does not have a project hierarchy, there are no sub-projects.

Some consider project components to be sub-projects, but they all work within a single project, so I'd not think of them that way.

What are you hoping to achieve from "sub-projects"?

comments: author: Nasiru Sani
body: *How can i have or create project components and then consider them to be like sub-projects*


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

A component is an attribute you put on an issue to say "this issue belongs to this part of the project".

To create them, your project admins go into the settings and components, and define the list of components available. Your people will then be able to flag issues with components from the list.


Tags: cloud

jira-software

jira-software-cloud
How to write JQL queries in the macOS/iPadOS apps?
Asked by Ben Sarrazin:

No matter what I do, JQL queries never work in the search field.

![2021-08-11 at 2.08 PM.png](/t5/image/serverpage/image-id/155627iE91EDBB93FDD0329/image-size/large?v=v2&px=999 "2021-08-11 at 2.08 PM.png")

Is there a way to turn this on? or a different way to access it?


Answers:
author: jack
body: Hey [@Ben Sarrazin](/t5/user/viewprofilepage/user-id/4511641),

Thanks for being an Atlassian community member and using Jira Native Apps. JQL (advanced search) is *not* currently supported on the macOS or iPadOS apps. We are actively working on it and should have an update for you very soon ?

Thanks

Jack

comments: author: Ben Sarrazin
body: Hey Jack! thanks for the answer!

Looking forward to this feature so I can use the apps full time ?


author: jack
body: Hey [@Ben Sarrazin](/t5/user/viewprofilepage/user-id/4511641) - Hope you are doing well. Just wanted to update this thread to share we now support advanced search (JQL). You can find it on iOS, iPadOS and MacOS by sliding to the end of the filters in issue search and selecting 'advanced search'.

If you have any feedback please let us know.

Cheers,

Jack


author: Ben Sarrazin
body: Awesome, going to give this a try, thanks [@jack](/t5/user/viewprofilepage/user-id/782931)


Tags: cloud
Could not find release notes for Jira Mobile App (Android/IOS)
Asked by 1 2:

Could not find release notes (for all versions) for Jira Mobile App (Android/IOS)


Answers:
author: Simon Stiefel
body: Hi,

You can find the version history for the iOS app here: <https://support.atlassian.com/jira-cloud-ios/docs/whats-new-in-jira-cloud-for-ios/>

And for Android, you can find it here: <https://support.atlassian.com/jira-cloud-android/docs/whats-new-in-jira-cloud-for-android/>

Hope this helps!

Simon

comments: author: 1 2
body: Much appreciated, thank you Simon.

May be some link for DataCenter - Server version?


author: Simon Stiefel
body: For DC/Server, you can go to the Apple AppStore and click on Version History to get a full overview of recent changes:

<https://apps.apple.com/au/app/jira-server/id1405353949>

The Google PlayStore does not seem to have a similar overview unfortunately.


Tags: server
Jira Upraise
Asked by Petra Klerken:

I made a template for Self and Manager review. When I did this, my colleague (first view, Francesco) cannot see this template. (see my and his view in the screenshots).   
I want to make sure though, that (when we have all users in Upraise), they can all see the template. This way, the manager can distribute the forms to his/her employees him/herself. Can you help, how can I change a setting maybe to do this? Thanks, Petra![Screen Shot 2564-07-15 at 15.31.01.png](/t5/image/serverpage/image-id/151496i43BD2B0E9EC2FB9A/image-size/large?v=v2&px=999 "Screen Shot 2564-07-15 at 15.31.01.png")![image.png](/t5/image/serverpage/image-id/151497iB5DD507BB311EB8D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Annu EXT
body: Hi [@Petra Klerken](/t5/user/viewprofilepage/user-id/4478011)

This is Annu from UpRaise team.

To let other users view templates, you need to set permission. Navigate to UpRaise Company directory \>\> Roles \& permissions tab \>\> Forms section \>\> Templates section \>\> Update view template permssion.

Also, to let these users distribute the form please update permissions from the distribution section.

For more details, you may want to take a look at [this documentation](https://amoeboids.atlassian.net/wiki/spaces/UD/pages/2468347921/UpRaise+roles+and+permissions). Let me know if this helps. For any further queries, feel free to reach out to us via [service desk](https://amoeboids.atlassian.net/servicedesk/customer/portals).

Best,

Annu

comments: author: Petra Klerken
body: Dear [@Annu EXT](/t5/user/viewprofilepage/user-id/443496) ,   

Ive set the roles but still the other person cant see the template. For example: I want to make a template for Performance evaluation. I as admin can make it and distribute. How do I make sure that also all the managers can distribute this template themselves to their team members?

And second: once I have distributed a form, I cannot edit anymore. Is there a way to change this or do I need to clone every time.

Thank you.


author: Annu EXT
body: Hi [@Petra Klerken](/t5/user/viewprofilepage/user-id/4478011)

Thank you for your response. Please create a service desk request [here](https://amoeboids.atlassian.net/servicedesk/customer/portals). Our products \& support team will assist you with these queries.

Best,

Annu


Tags: cloud

mobile
Does Jira apps work for SSO?
Asked by Chandler Santos:

All I see is OAuth logins and my company issue email address says it's not tied to any account on Jira.


Answers:
author: JimmyVanAU
body: Hi Chandler,

Welcome to the community. Yes, SSO should work with your Jira app.

Can you check if you've got the right app? There is a Cloud app and a Server app. You can tell which one you need depending on your normal URL.

If it ends in atlassian.net, e.g. mycompany.atlassian.net, then get the Cloud app.

If it looks like jira.mycompany.com, then get the Server app.

If you've got the correct app, then see if you can reach your Atlassian from a mobile browser. It should redirect to SSO. If it doesn't, then you'll need to talk to either your Jira or network administrator about what's happening - there may be other security restrictions preventing you from signing in, e.g. many organisations have IP whitelisting as a defence mechanism.

Hope that helps, cheers,

Jimmy


Tags: mobile