youngmon/atlassian-qna huggingface dataset:
How to change the receiver of a page access request email?
Asked by Ruben Jigal Alcantara Kliche:

An employee requested access for a page. Multiple people including the space admin get an email to confirm the request. Can i change the settings so that ONLY the space admin gets that email? Or is it possible to remove certain people from the list who get that email? I couldnt find an answer in the support yet.

Thank you in advance!


Answers:
author: Florian Bonniec
body: Hi [@Ruben Jigal Alcantara Kliche](/t5/user/viewprofilepage/user-id/5267556)

It seems to not be possible. Please have a look to the documentation
>
> ### Who can grant access? {#toc-hId-2056103778}
>
> When a user requests access to a restricted page, Confluence will send an email to up to 5 people who are most likely to be able to grant access, in the following order:
>
> 1. people who have contributed to the page in the past, can see the page and have 'Restrict' or 'Admin' space permission (sorted by last edit date)
> 2. space administrators who can see the page (sorted alphabetically).
>
> This means that the request should be actioned quickly, as it prioritizes the people who have been interacting with the page most recently. There's no follow up email if none of the 5 people respond, the user will need to contact a space administrator directly to ask for access.

<https://confluence.atlassian.com/doc/page-restrictions-139414.html>

Reagrds

comments: author: Ruben Jigal Alcantara Kliche
body: Hello [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589)

Thank you so much for responding. I've been searching the documentation and i've already read the 'grant access' part. If there's no option to change this setting we will work with what's possible.

Thanks again, have a great day!

Regards,

Ruben Alcantara


Tags: access

confluence-server

page

server
Changing the name of a page
Asked by Sarah Abrahamse:

I have changed the name but when I save it, it still keeps the old name but when I go back in to edit again it shows the new name I wrote.


Answers:
author: Andy Gladstone
body: [@Sarah Abrahamse](/t5/user/viewprofilepage/user-id/5267484) page names within spaces need to be unique. Is this a page name that already exists in the space you are creating it in?

comments: author: Aaron Geister
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)Thanks for pointing this out as I missed the uniqueness obligation.


author: Sarah Abrahamse
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)

The department short hand name is changing but the rest of the page stays the same, do you think that is what the problem is?


author: Andy Gladstone
body: I'm not sure what you mean by this. Are you saving the page in the same space with the same exact page title? If so, it won't work since the page title needs to be unique in a space. If you are changing the page name, even by a single character, or saving the page in a different space, it should save.


author: Sarah Abrahamse
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) The page has migrated from the old Confluence site, in addition our department name has also changed so I need to change all the pages with the old name to the new one. On every other page it has worked but on the front main page it won't change but when I go to edit the page it shows the edit I did before with the new department name but it won't save the change when I press save, it saves normally but it doesn't actually change. I have tried change the page of the name to something different but that also doesn't work...


author: Aaron Geister
body: Hi [@Sarah Abrahamse](/t5/user/viewprofilepage/user-id/5267484) Welcome to the Atlassian Community.  

This might be a browser issue and just need to clear the cache of your browser. I have ad this happen before with icons and emoji changes in the past.  

Typical clearing the cache and closing all pages and reopen fresh fixes this types of issues.  

Let me know if this helps you or not.

comments: author: Sarah Abrahamse
body: Hi [@Aaron Geister](/t5/user/viewprofilepage/user-id/4585692) I just tried this, so cleared my cache and closed my browser but it still hasn't updated. Any more tips?


author: Aaron Geister
body: I would try a different browser to see if that makes a difference and or try incognito page and see if you see a difference.  

The other thing you could try is to change the name again and publish to see if that indexes the page correctly after you publish it.


Tags: cloud
Unable contact support
Asked by Sergey Panchenko:

My account lisence expired without any previous notification.

I've created a ticket to contact support. But has no any feedback and my tickets not dispayed by link <https://support.atlassian.com/requests/>

Direct link to the created ticket <https://support.atlassian.com/requests/#!/CA-2447102?src=email> is not displayed too.

Pls tell me how to contact COnfluence support to resolve the problem ?


Answers:
author: Srinatha T
body: Hi Segey,

Welcome to Atlassian Community.

I wanted to know if you tried to create ticket using below URL?

<https://support.atlassian.com/contact/#/>

Thanks,

Srinath T

comments: author: Sergey Panchenko
body: Srinath,

Thank you for your reply.

I've created a ticked by link <https://support.atlassian.com/contact/#/>

I had confirmation Email from Atlassian as the ticket created. This is link to created ticket in confirmation Email <https://support.atlassian.com/requests/#!/CA-2447102?src=email>   
But when I open this link I get web page with message UNABLE TO DISPLAY REQUEST

Still no any feedback from Atlassian

Pls help


author: Aaron Geister
body: [@Ser](/t5/user/viewprofilepage/user-id/2571134)   

They should get back to you through the ticket but should route to email. It will not display for us as we are not part of the ticket. If you need you could try and file a new support request using the <https://support.atlassian.com>  

Scroll down to bottom of page and find the file support ticket area.  

I hope this helps.

comments: author: Sergey Panchenko
body: My list of support tickets is empty.

I've created another ticket but don't have any Email confirmation for the second ticket.

My Confluence site is blocked and I have no idea what happened.

Don't have any confirmation my tickets submittted to Atlassian.

I need some solution to understand Atlassian has my ticket and working on it.

Pls help


Tags: cloud

confluence-cloud
What is the difference between `name` and `label` in the label apis?
Asked by Shreyas Wade:

I get the following response for a particular label when i search using an api  

```
 {

"prefix": "global",

"name": "1-on-1-meeting",

"id": "784",

"label": "1-on-1-meeting"

 },
```

<br />

What is the difference between \`name\` and \`label\` ?


Answers:
author: Sachin Dhamale
body: [@Shreyas Wade](/t5/user/viewprofilepage/user-id/5244543) ,

Which rest api you are using to get the mentioned response?

Thanks,

Sachin

comments: author: Shreyas Wade
body: ```
/wiki/rest/api/space/{space_name}/label
```


Tags: cloud

confluence-cloud
What is `prefix` in the /label api ?
Asked by Shreyas Wade:

What does the \`prefix\` in the /label api depict?

What are the different types of prefixes available?

Expert for a label in the response  

```
 {

"prefix": "global",

"name": "1-on-1-meeting",

"id": "986",

"label": "1-on-1-meeting"

 }
```


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

See <https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content-labels/#api-wiki-rest-api-content-id-label-get>

comments: author: Shreyas Wade
body: Thanks Nic.

This solves it!


Tags: cloud

confluence-cloud
Layout Problem PDF Export
Asked by Alonso Mata:

When exporting a space the size of the titles of the page tree is not as desired. The problem is that when trying to implement code to make them bigger using the class or id of these elements in HTML. However, it does not apply after many different approaches. I would like to know what class or type is confluence using when exporting this elements to be able to personalize them.

![PDF EXPORT issue conf.png](https://community.atlassian.com/t5/image/serverpage/image-id/268569i37FA1118D1A3625D/image-size/large?v=v2&px=999 "PDF EXPORT issue conf.png")

This is how it is exported:

![PDF EXPORT issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/268568i0AEC9B2E3C94D2D8/image-size/large?v=v2&px=999 "PDF EXPORT issue.png")


Answers:
author: Dan Breyen
body: Hi [@Alonso Mata](/t5/user/viewprofilepage/user-id/5267369) welcome to the community. I know Atlassian mentioned in their latest release notes that they are rolling out fixes for Exporting to PDFs. That article is here: [Cloud Changes](https://confluence.atlassian.com/cloud/blog/2023/07/atlassian-cloud-changes-jul-3-to-jul-10-2023)

I don't know how to tell if they've been rolled out to your Confluence instance yet or not. I couldn't find a specific Jira ticket for this issue that was resolved. You could open a support ticket with Atlassian (support.atlassian.com then click contact link in upper right) and see if this was one of the things addressed in this update.

I'm pretty sure you can't configure how the export works for that macro, but I could be wrong.

Hope that helps.


Tags: cloud

confluence-cloud

export

pdf
Layout different after pdf export
Asked by Daria Karpiesiuk:

Hello, when I am trying to export a page into pdf, the layout is completely wrong and the images are scattered. How can I fix this problem?


Answers:
author: Rilwan Ahmed
body: Hi [@Daria Karpiesiuk](/t5/user/viewprofilepage/user-id/5265490) ,

Welcome to the community !!

Please check if you are encountering this problem

Tables that exceed the width of a page, particularly with images in them, may not display properly. See this Knowledge Base article for more information. <https://support.atlassian.com/confluence-cloud/docs/wide-tables-may-be-cut-off-in-pdf-export/>


Tags: cloud

confluence-cloud
Restore a Confluence Space
Asked by Ferry:

Dear Community,

can someone describe me, how to restore a deleted space (without backup) in confluence please?

Many thanks in advance,

Best regards


Answers:
author: abhishek_sharma03
body: Hi [@Ferry](/t5/user/viewprofilepage/user-id/5267316) - Please refer the KB article - <https://support.atlassian.com/confluence-cloud/docs/delete-restore-or-purge-a-page/>

BR

Abhishek

comments: author: Ferry
body: Dear Abhishek,

many thanks for your fast response and support, very appreciated.

I could find how to restore the individual deleted page, but my problem is to restore the entire deleted space!

Any suggestions?

Many thanks and best regards,

Ferry


author: abhishek_sharma03
body: Deleting a space is immediate and permanent! There is no Trash from which a deleted space can be retrieved, and no way to restore a space or its content once it is deleted.

<https://support.atlassian.com/confluence-cloud/docs/delete-a-space/>


author: Ferry
body: Hi Abhishek,

many thanks again for your response \& care.

The problem is solved in between.

Wish you a great day ahead.

Best regards,

Ferry


author: abhishek_sharma03
body: Wish you a great weekend Ferry :)

BR

Abhishek


author: jepac daemon
body: How to solve this problem?


author: Ferry
body: Yes please, any Ideas?


Tags: cloud

confluence-cloud
When I create a task and assign it to a user with a mention (with @) with a certain due date (with /
Asked by Sreenivasulu Kavuri:

![issue1.png](https://community.atlassian.com/t5/image/serverpage/image-id/268557iCB5C1F41A613F699/image-size/large?v=v2&px=999 "issue1.png")


Answers:
author: Jack Brickey
body: Hi [@Sreenivasulu Kavuri](/t5/user/viewprofilepage/user-id/5262300) , welcome to the community. Your question seems to be an image taken from a Jira issue, which is rather odd. I wonder if I could get you to explain your issue here a bit more.

comments: author: Sreenivasulu Kavuri
body: This is a follow-up to the Workplace post about automating reminders for the tasks created in Confluence.  

When I create a task and assign it to a user with a mention (with @) with a certain due date (with //), the task will appear under Tasks in the assigned user's space, but Confluence does not send any notifications.

I understand that one should be able to set up reminders via the Task Reminder ([https:/...](https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?tab=overview&hosting=cloud)) settings, but I am not if this is something that we have installed (or planning to install) at the org level.When I create a task and assign it to a user with a mention (with @) with a certain due date (with //), the task will appear under Tasks in the assigned user's space, but Confluence does not send any notifications.


author: Jack Brickey
body: I have not assigned issues via [@mention](/t5/user/viewprofilepage/user-id/732788) and was not aware that was even possible. I would love to read more on this if you have a reference. That aside, when an issue is assigned a notification should come from Jira not Confluence. However a mention in Confluence should result in a notification to the mentioned user.


Tags: cloud

confluence-cloud
Board member access to edit board rules/automations
Asked by Andy Brownhill:

Hey there,

Within my organisation, we have a lot of team based Trello boards that multiple people will be using at any given time.

One of the boards in question utilises a lot of custom rules and automations that from time to time need to be changed/updated temporarily (automatic emails being sent to different parties etc.).

When this occurs, even though I have multiple admins on a board, because I created the original 'rule'/'automation' then it is only I who can edit them, where it would be far more efficient if others within my team could edit them also.

Is there a way to provide permissions to other team members so they can edit my rules?

Thank you, much appreciated.


Answers:
author: XLR8 Work
body: Hi [@Andy Brownhill](/t5/user/viewprofilepage/user-id/4220828) ,

You can add the automations (excluding card and board buttons) to a command library and then share that library with your admins to download and use. The below article should help you get started.

<https://support.atlassian.com/trello/docs/working-with-command-libraries/>

The notable limitation is that automations are tied to user accounts not to the board, so you are actually giving them a copy of the automations that they can download and modify, but modifications made on their copy will not automatically be reflected in your copy or other users copies, so it could get messy.


author: Hamza Chundrigar
body: Hi Andy,

Please check out this [community post](https://community.atlassian.com/t5/Trello-questions/Viewing-and-editing-rules-in-Butler-created-by-someone-else/qaq-p/1445683).
> It's important to remember that Butler runs and takes action on a board on a **person's behalf**, which is why everything that Butler does shows in the activity log as being done by the user who set up the rules.
>
> A team can share Butler rules that others team members create, but it can be a bit tricky. To be clear upfront, **rules cannot be edited by a user other than the one who created it** . So when sharing a rule, you're essentially **sharing a copy** of it that your team members can import and edit as their own, rather than your rule.
>
> Setting up the **Command Library** is what gives your team access to the rules
>
> \[...\]
>
> **Check out more about Command Library here**:
>
> * <https://help.trello.com/article/1139-command-libraries>

Regards,

Hamza


Tags: automation

collaboration
Trello blank on Mac desktop
Asked by Joe O:

Hi, I use Trello with several devices. I installed Monterey as OS on my Mac and started using the Trello app on it. After having access after my first login, I now get a blank page when opening the app. The menu is appearing, but nothing else.

Does anybody have the same problem and might have found a solution?

Best, J


Answers:
author: ???
body: I have the same problem. Reinstall doesn't help.


author: Dave Liao
body: Try logging out of the app and in again?

Try reinstalling the app?
How do I delete my account?
Asked by Ann Ord:

I have a work account and a private account. I want to delete my private account as I don't really use it but see no way of doing this. Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Log into the id system with the private account and go to the preferences, there is a delete option in there. Direct link is <https://id.atlassian.com/manage-profile/account-preferences>

If your account "owns" any products, you will find you need to cancel them before you can delete the account. Or remove yourself from them (if they have someone else as a co-owner)
Hi, How many people maximum can be invited and added to a board? I have a free account. Best,
Asked by Nugi Dalimunthe:

Hi,

How many people maximum can be invited and added to a workspace?

I have a free account.

Best,


Answers:
author: Carlos Garcia Navarro
body: Hi [@Nugi Dalimunthe](/t5/user/viewprofilepage/user-id/5077532) ,

This other post may be helpful:

<https://community.atlassian.com/t5/Trello-questions/Hi-How-many-people-maximum-can-be-invited-and-added-to-a-board-I/qaq-p/2189742>

comments: author: Carlos Garcia Navarro
body: This is interesting:

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

#### Will I be charged for observers? {#toc-hId-179765021}

[Observers](https://help.trello.com/article/732-adding-observers-to-boards) are billed the same as normal Workspace members and guests. If you add someone to a single board in the Workspace (but not to the Workspace itself), you won't be billed for them and can designate them as a board observer at no cost. However, if that person has been added to two or more boards in your Workspace as a guest, or if they're a member of your Workspace, they will be billable.


author: Toquecelular
body: However, if that person has been added to two or more boards in your Workspace as a guest, or if they'r
Filtering my workspace view
Asked by Leoni Lourens:

When I select filters to change the view of my workspace, and I want to see only my "overdue" or "due in the next day" tasks, the boards appear empty, and nothing shows up

![Picture2.png](https://community.atlassian.com/t5/image/serverpage/image-id/225433iA644CD7649283FD5/image-size/large?v=v2&px=999 "Picture2.png")


Answers:
author: Rafael Dill
body: Hi Leoni, welcome to the community! I just tested it on my end and it worked perfectly. I was looking at your support tickets and found out that you already have a ticket opened with us about this issue and my colleague already responded.   

Can you please continue this on your ticket? The number is - TRELLO-137599. You received the response in your email.
Assigning due & recurring dates
Asked by Leoni Lourens:

When assigning due \& recurring dates to a card, no matter what future date I select, (for example, 2023) -- it reverts back to 2022.

![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/225432iDFDE47CCC02EAB1E/image-size/large?v=v2&px=999 "Picture1.png")


Answers:
author: Riley Madden
body: Hi Leoni - it looks like you are using our [Card Repeater](https://support.atlassian.com/trello/docs/using-the-card-repeater-power-up/) Power-Up. Assuming you're setting up a yearly cadence, if you set it for a calendar date that hasn't happened yet, it will need to repeat this year's date first. When the date comes, a copy of the card will appear in the designated list and your current card will be updated to show the next repeat on next year's date.

Another way you can do this is make a Butler rule to make a new card every year on November 15 (or some days before). If needed, you can read more about creating rules in our article here: <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/>

Hope this helps!

Cheers,

Riley

comments: author: Leoni Lourens
body: Hey Riley

Thanks so much for this feedback. It seems that the problem was solved on the back end of Trello, since I am not getting that error anymore.

I do however have a new problem. When I copied my list from one workspace to another, all the recurring dates I have set got lost and are no longer featuring.

I created over 50 cards with recurring dates in that list. Does this mean I have to redo everything, or is their a way I can get them back?

Your assistance is greatly appreciated.

Warmly,

Leoni


author: Riley Madden
body: Hi Leoni,

Happy to hear the issue isn't occurring anymore!

For your new inquiry - Did you enable the Card Repeater Power-Up for your new Workspace board? If not, it won't be added automatically so you'll need to add it through the Power-Ups menu on your desired board or head to the [Power-Ups library.](https://trello.com/power-ups)

Your list and cards should have saved the information for the Repeater settings, and they should show up once the Power-Up is enabled.

Hoping this helps!

Cheers,

Riley


author: Leoni Lourens
body: Hi Riley

Thanks so much for your prompt response and assistance.

If I'm understanding you correctly, I think the Power-Up is enabled on the new workspace.

Please see screenshot below and let me know if you agree?

Thanks so much!

Warmly,

Leoni

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/227111i1AED24A06E8323A2/image-size/large?v=v2&px=999 "Capture.PNG")
Trello attachments do not load in certain cards
Asked by Ferm?n Casagrande:

Never happened before


Answers:
author: G subramanyam
body: Hi [@Ferm?n Casagrande](/t5/user/viewprofilepage/user-id/5077477) welcome to the Atlassian community.

Seems like that issue is temporary. May I know if you have tried in other browsers by clearing the cache and cookies, sign out and re-login. I'm sure you already tried out these basic steps.

I would request you to bookmark this **[Trello Status URL](https://trello.status.atlassian.com/#about-this-site)** for checking the going site status, active incidents etc.


Tags: cloud
trigger - card expires
Asked by Sipan Babajanyan:

how to make a trigger - when the term on the card ends in 1 day?  

I need that, if the deadline on the card ends today, make a copy of this card and add it to another sheet, also indicate the performers for this task  


Answers:
author: ginger.mudd@flinders.edu.au
body: Create a Due Date Command (not a Rule). The trigger might be "the moment a card is due" or it could be "1 day before the card is due at hh:mm" (you can specify the time by clicking on the clock icon)![Due Date Command.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/225689i67F319793F11E29D/image-size/large?v=v2&px=999 "Due Date Command.JPG") That's your trigger.

The next step is to adda *move the card"* action and you can change the *move* to *copy!* In this action, you can select the list you want to copy it to...

![Move Card.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/225690iBC254D4201639332/image-size/large?v=v2&px=999 "Move Card.JPG")

The last step is to *add another action*to add the member to the card...

![Add Member.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/225691iC31E8B3073F6B96E/image-size/large?v=v2&px=999 "Add Member.JPG")

Does this help?

comments: author: ginger.mudd@flinders.edu.au
body: I forgot to mention that in some cases Butler will not work retroactively. That means, if *the card* with a due date was created before the Butler automation is created, it won't sweep up that card. I am not sure if this problem applies only to Rules or also to Commands.


author: XLR8 Work
body: Hi [@Sipan Babajanyan](/t5/user/viewprofilepage/user-id/5077467)

You can do this within the "Due Date" section within butler. Hope this helps.

![On due date.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/225434iD0C14236DE88D467/image-size/large?v=v2&px=999 "On due date.PNG")