youngmon/atlassian-qna huggingface dataset:
Not able to add workflow in WF scheme
Asked by Lilit Yeritsyan:

Hi dear community

I need to change the workflow in workflow scheme for one issue type, but I am getting the error. Could you please help me understand the reason and how I can fix this. Thank you!![Screenshot 2024-07-23 164240.png](/t5/image/serverpage/image-id/337321i6B51A3187AC7E109/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 164240.png")


Answers:
author: Oday Rafeh
body: Hi [@Lilit Yeritsyan](/t5/user/viewprofilepage/user-id/5550567) ,

Welcome to the community

I would like to try to re-index Your Jira and perform a full re-index to ensure all issue data is correctly indexed. then Check Issue Data and Verify if there are issues with **null** values in critical fields (e.g., issue type, status).

And if this didn't solve the issue then you can provide more details about your workflow and the configuration there so I can help you more.

Regards

Oday Rafeh

comments: author: Lilit Yeritsyan
body: HI [@Oday Rafeh](/t5/user/viewprofilepage/user-id/5172837)

Thanks for your reply.

I did full re-index, checked the fields and all looks fine.

On workflow there is no any specific configurations. What else I can check?

Regards,

Lilit


Tags: data-center

jira-data-center
How to remove unwanted fields when creating an idea in Discovery project?
Asked by Gil Levy:

When creating a new idea, I wasn't able to find a way to not show the fields in the screenshot below. No matter how I edit the form, these fields keep showing up.

Is there a way to completely remove them from the form creation view?

![image.png](/t5/image/serverpage/image-id/337317i8CFB60B7C311A4C3/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Bhavyashree SS
body: Hey,  

In the Product Discovery project, you can disable these fields from appearing on the create screen. To do this, refer to the attached screenshot for instructions on how to disable the fields from the screen. However, note that if you disable a field, it will not appear on the view screen either.  
![Field view.png](https://community.atlassian.com/t5/image/serverpage/image-id/339339i6109406876842DEA/image-size/large?v=v2&px=999 "Field view.png")


Tags: cloud

jira-cloud

jira-product-discovery
Notificaciones de sonido en jira
Asked by Gaston Espoile:

Hola, es posible recibir una notificacion de sonido cada vez que recibo un ticket en jira?


Answers:
author: Trudy Claspill
body: Hola [@Gaston Espoile](/t5/user/viewprofilepage/user-id/5550569) ,

Bienvenido a la comunidad Atlassian.

Actualmente Jira Cloud no incluye la funcionalidad para reproducir un sonido como parte de las notificaciones. Hay una solicitud de cambio al respecto aqu?:

<https://jira.atlassian.com/browse/JRACLOUD-75741>

Usando Google encontr? una aplicaci?n de terceros sugerida. Nunca antes hab?a usado esta aplicaci?n.

[https://marketplace.atlassian.com/apps/1228549/notification-sound-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1228549/notification-sound-for-jira?tab=overview&hosting=cloud)

---

Hello,

Welcome to the Atlassian community.

Currently Jira Cloud does not include functionality to play a sound as part of the notifications. There is a change request about that here:

<https://jira.atlassian.com/browse/JRACLOUD-75741>

Using Google I found a suggested third party app. I have never used this app before.

[https://marketplace.atlassian.com/apps/1228549/notification-sound-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1228549/notification-sound-for-jira?tab=overview&hosting=cloud)

> Sound notifications on jira
>
> Hello, is it possible to receive a sound notification every time I receive a ticket in jira?


Tags: cloud

jira-cloud
Se puede ordenar una lista de activos?
Asked by Ana Krauchik:

Creamos un campo en Activos con 5 opciones a seleccionar

Al desplegar la lista, el ordenamiento es alfab?tico... se puede modificar por un orden propio??

![magnitud.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/337315i856F9CF7F19171DF/image-size/large?v=v2&px=999 "magnitud.jpg")


Answers:
author: Ana Krauchik
body: Es un campo de Assets (Activos), no me aparece esa opci?n


author: John Funk
body: Hola Ana,

Deber?a poder modificar el contexto del campo personalizado para arrastrar las opciones en el orden que desee. Vaya a Configuraci?n \> Problemas \> Campos personalizados. Busque el campo y haga clic en el men? de 3 puntos a la derecha. Seleccione Valor predeterminado y Contextos.

comments: author: Ana Krauchik
body: Es un campo de Assets (Activos), no me aparece esa opci?n


author: John Funk
body: Lo siento, pero no tengo experiencia con ese tipo de campos.


Tags: data-center

jira-data-center
Mails von Jira abstellen - Generisch
Asked by An Dy:

Hallo zusammen,

f?r mein Team habe ich in Jira auf unterschiedlcihe Cues Filter laufen und ein Dashboiard gebaut. Filter Abfrage: zeige mir unabh?ngig von der Rolle Watcher, Assigne oder Reporter alles Tickets wenn nciht Closed.

Ziel ist das bei Bedarf das Dashboard zu nutzen. Was nicht passieren sol, dass jeder aus dem Team eine Mailbenachritigung bekomm, wenn tickets bearbeitet werden. Gibt es eine M?glichkeit die Mails abzustellen? Manuelle das in jeden Ticket zu hinterlegen ist zu Aufw?ndig. Auch wollen wir das nciht ?ber eine Regel im Mailpopstfach wegsortieren.

Gibt es eine M?glichkeit nach Abfrage in Jira und einem Dashboard abzufragen ohne, mit Mail zugeflutet zu sein?

Danke Euch!


Answers:
author: John Funk
body: Hallo An -- Willkommen in der Atlassian-Community!

Sie sollten das mit diesem Projekt verkn?pfte Benachrichtigungsschema ?ndern k?nnen, um die Anzahl der Empf?nger dieser E-Mails zu reduzieren.

Gehen Sie zu Projekteinstellungen \> Benachrichtigungen

comments: author: An Dy
body: Vielen Dank !!

Teammitglieder sollen informiert werden, wenn sie Namentlich genannt werden anber nicht bei jeder Umstellung/ Anpassung. Wie und Wo kann ich das einstellen? BZW muss das jeder Mitarbietert tun?


author: John Funk
body: Sie k?nnen es f?r alle tun. Folgen Sie einfach den obigen Anweisungen und ?ndern Sie das Benachrichtigungsschema, um festzulegen, wer wann benachrichtigt wird.


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to insert attachement full size
Asked by L_ Houben:

Hi All

![JIRA.png](/t5/image/serverpage/image-id/337304i97C7B906DD1F16ED/image-size/large?v=v2&px=999 "JIRA.png")

I'm struggling with an issue. I have attached an image, but I need it 'full size' in the text instead of the 'thumbnail' view. In the past we had JIRA on a local server and I could change the view to 'text view'. In this view I could change the view by removing the 'thumbnail' addition in the code. How to do this in JIRA cloud??

When I change the size in the issue by dragging, then in the history I see the size change. How to do this directly without resizing?

Thanks

Ludo


Answers:
author: Vronik
body: Hi

Look at this

<https://jira.atlassian.com/browse/JRACLOUD-69979>

<https://jira.atlassian.com/browse/JRACLOUD-76643>

<https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments/>


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
How to get more than 50 managed users via admin API?
Asked by Mat?as V?lgyi:

I'm trying to use the /admin/v1/orgs/{orgId}/users API but it looks like I'm unable to get more than 50 results back, I have way more managed users, I also tried to add some pagination, but is not working, it keeps paginating ad eternum.  

<br />

import requests  
import json  
import logging

# Setup basic logging  
logging.basicConfig(level=logging.INFO)

orgId = "My_OrgId"  
access_token = "My_Token"

base_url = f"<https://api.atlassian.com/admin/v1/orgs/>{orgId}/users"  
headers = {  
"Accept": "application/json",  
"Authorization": f"Bearer {access_token}"  
}

all_users = \[\]  
page = 0  
has_more = True

while has_more:  
url = f"{base_url}?page={page}"  
logging.info(f"Fetching page {page}")  
try:  
response = requests.get(url, headers=headers, timeout=10) # Added a 10-second timeout  
if response.status_code == 200:  
data = json.loads(response.text)  
users = data.get('data', \[\])  
all_users.extend(users)  
page += 1  
has_more = len(users) \> 0  
logging.info(f"Fetched {len(users)} users")  
else:  
logging.error(f"Failed to fetch users, status code: {response.status_code}, response: {response.text}")  
break  
except requests.exceptions.Timeout:  
logging.error("Request timed out")  
break  
except Exception as e:  
logging.error(f"An error occurred: {e}")  
break

logging.info(f"Total users fetched: {len(all_users)}")  
This is what I tried without luck.  
Do anyone can enlighten me on how to properly use this API endpoint please?


Answers:
author: Bill Sheboy
body: Hi [@Mat?as V?lgyi](/t5/user/viewprofilepage/user-id/5524407)

It is not possible to return more than 50 users at a time for that endpoint. I believe you use the cursor parameter with the returned URL from each call.

Please look here to learn more about the technique:

<https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get>

<https://community.developer.atlassian.com/t/get-list-of-users-from-organization-managed-account/73742>

Kind regards,  
Bill


author: Oday Rafeh
body: Hi [@Mat?as V?lgyi](/t5/user/viewprofilepage/user-id/5524407) ,

Please try to use the **`limit`** and **`start`** query parameters instead of **`page`**.

If you need more help to to do that let me know please.

Best regards

Oday Rafeh

comments: author: Mat?as V?lgyi
body: Still only get the 50 users  
![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337701i9AAE0552D912C7DD/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: api

cloud

jira-cloud
Can I use google sheets (or something else) in my automation rules?
Asked by Tedd Shimp:

++**Background**++: Currently, I have 50+ automation rules in place. Each of these rules, when triggered, attaches 3 labels to a newly created Jira issue type based upon a drop down selection (in this case, it's a drop down of 50+ clients; whoever creates the Jira issue chooses 1 client for whom the issue is being created). In other words "If client = A, then edit issue with label 1, label 2, label 3"

++**Example**++: If "Client A" is selected, the automation attaches 3 labels indicating 3 key items for us: For examples: "Joe" the client's manager's name - but it's NOT the assignee of the issue, "June" the month that the client onboarded to our company - this is done for billing purposes, and "Medium" the client's risk - this is a label and NOT the standard RISK field in out of the box Jira.

++**Problem**++: From time to time the client's manager will change or the client's risk will change. This requires us to then go into the automation rule itself and change the label(s) that will be attached to the issues the next time the automation is triggered. "One-offs" aren't that bad (Example, "Client B" changes from low to high), but when/if a client manager leaves our company or their role, that will require us to shift clients around to other managers. This can lead to 20-30 automation rule changes as we shift clients from one manager to another...

++**Question**++: Is there a way that I can simply have a sheet serve as a database so that when any client is selected, the rule will reference the labels that are listed on the sheet for that client? Or, is there a better way to simplify our label assignments?

++**Outcome desired**++: We want a faster and scalable way to update/change our label assignment rules. If we can employ a sheet (or something else) as our "database" then we could simplify our rules by simply updating the sheet when a client's labels need to change.


Answers:
author: Marc - Devoteam
body: Hi [@Tedd Shimp](/t5/user/viewprofilepage/user-id/5419459)

You could look into API related options if you have another system where you can store this information and that is able to make API call or receive the so Jira can retrieve the data and store it to the issue.

There might be marketplace app you could look into.

Or upgrade your Atlassian Cloud to Premium and use Assets, that is simply said a DB/CMDB option where you could store such information into a scheme.

I hopes this will provide you into a direction that would fit your needs.

comments: author: Tedd Shimp
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , that is a good explanation of my options. Thank you.


Tags: cloud

jira-cloud
Need to find out a way to get top 10 tickets from each issue type categories based on clients.
Asked by Vyshnavi S:

For example : in rlsh ,bug , lets say its AFO Client, how much time the request get raised quiet often in a month we need to categorize those tickets in top 10 based on repeatation of the issue raised


Answers:
author: Cristian IONESCU
body: Hi Vyshnav,  

You can try:**JQL**: project= (input project name) and issutype = bug and reporter = (Input reporter/client)

This will bring all tickets that are opened by a specific reporter.   
The you can export this in XLS and make a count based on Summary or Description what ever is relevant for you to find how many tickets with the same topic have been opened.

Hope this helps you.


Tags: cloud

jira-cloud
Need to find out a way to get top 10 tickets from each issue type categories based on clients. For e
Asked by Vyshnavi S:

Help here plz


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Vyshnavi S](/t5/user/viewprofilepage/user-id/5490910)

I would use a two dimensional gadget on a dashboard to get this done. On one axis use issue types and on the other user your Clients. Keep in mind that "Organization" will not be selectable on this gadget. So you have to use a custom field for this matter.


author: John Funk
body: Hi [@Vyshnavi S](/t5/user/viewprofilepage/user-id/5490910) - What identifies the top 10 tickets? The number of issues for that Issue Type?

If so, create a filter that shows all of your issues in question - for example for a certain project (project = ABC).

Then create a dashboard, or use an existing dashboard and add a gadget for Issue Statistics. Use the Issue Type field for the statistics.


Tags: cloud

jira-cloud
unable to change payment method
Asked by Camilla Casotto:

Hello I am an org admin of Jira Product Discovery in my organization. I am not able to change payment method. I tried to follow the instructions found on Atlassian help by it seems what i see is diffenret from what the instructions suggest.

Can you help me?

thanks

Camilla


Answers:
author: Feroz Rah
body: Hello Camilla,

You can directly use the following URL to add payment details:

**<https://admin.atlassian.com/s/>\<Ccloud-id\>/billing/paymentdetails/add**   

Replace \<Ccloud-id\> with your respective cloud ID.

Regards

Feroz Rah


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Sort Automation card buttons
Asked by D2 designs:

is there any way to sort or order the automation card buttons once they're created.

for example i created "send to production" "invoice this card" and "quote this card", but i want them in reverse order


Answers:
author: Maria
body: Hi [@D2 designs](/t5/user/viewprofilepage/user-id/5414064)

It's Mary from [Planyway](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)  

To reorder the automation card buttons in Trello, there isn't a direct feature to drag and drop them into your preferred order. However, there's a workaround: the buttons are displayed in alphabetical order. You can use this to your advantage by prefixing the names of the buttons with numbers or letters to arrange them in the order you want. For example, you could rename your buttons as "1. Quote this card", "2. Invoice this card", and "3. Send to production" to have them appear in that order.
I don't need three licenses. Can I pay for only two?
Asked by Rebecca McCarthy:

I am helping someone manage a few different non-profits. We are the only two people that need to be able to manage the whole workspace. There will be others that need access to individual boards. It seems by default though that I will be charged for three licences (2x members and 1x multi-board guest). How can I pay for only 2 Standard Licences?


Answers:
author: Dreamsuite Mike
body: Make 1 of those three users a single board guest...

<https://support.atlassian.com/trello/docs/multi-board-guests/>


Tags: guest

licence

member

multiple
i'm trying to buy one subscription and it's defaulting to 8
Asked by Vivienne Errington-Barnes:

Is this the minimum number of subscriptions you need to buy?


Answers:
author: Gaurav Kataria
body: Vivienne, it could be that you have 8 people in your workspace. Trello charges for all members and multi-board guests that are in your workspace. See this article for more details: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>


author: Nikola Perisic
body: Welcome to the community [@Vivienne Errington-Barnes](/t5/user/viewprofilepage/user-id/5413674)

I believe that you are refering to the plans that Jira is offering: <https://www.atlassian.com/software/jira/pricing>

comments: author: Nikola Perisic
body: Sorry,my bad I meant:<https://trello.com/pricing>

There is no default number of subscriptions needed by the way.
Can you view all tasks/cards assigned to someone in one place?
Asked by Laura Grigg:

Hello,

We have staff tagged in cards across multiple boards. Is there a way for their Manager to view all tasks/cards a team member is tagged in, in one place? (instead of having to go into each board).

What?s the best way to achieve this?

Many thanks.

Laura


Answers:
author: Maria
body: Hi [@Laura Grigg](/t5/user/viewprofilepage/user-id/5413646)   

It's Mary from [Planyway](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

I would recommend you trying [Planyway app](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions). The app works across multiple boards and lets you manage your team tasks on a single timeline. Just connect all boards you need and get a single view as you desire.  
![Resource Planning](https://files.planyway.com/assets/3.0.555/img/trello/cases/resource-planning.png)


author: Gaurav Kataria
body: Laura, there are a couple ways to do it:

1. If you have the Premium subscription, then you can create a Workspace View which can filters cards assigned to a specific person. Details [here](https://support.atlassian.com/trello/docs/workspace-views/).
2. On the free plan, you can create a Dashcard to track all cards (across all boards) that someone is assigned to. Details [here](https://www.atlassian.com/blog/trello/dashcards-powerup).
access old boards
Asked by Maryam Hsn:

hello all,

a client has requested to start working together again and would like to access an old board

however, i cant recall the email i set it up with, i can however this link was shared with client to access the board:  

\*\*\*\*\*\*\*\*\*\*

how can i get access again using this link as the only info i have?


Answers:
author: Sal
body: Hi [@Maryam Hsn](/t5/user/viewprofilepage/user-id/5413566)! Just to let you know I edited your original post and removed the link to your board, as this might point to private information you have available on Trello. Regarding your question, I recommend you raise a ticket with us at <https://trello.com/contact#>, and we'll be happy to share with you the options you have in your case. Thanks!


Tags: access
I have created users for the workspace and added to various boards. I need to know which users never
Asked by Harjaap Mann:

I have created users for the workspace and added to various boards. I need to know which users never logged in, which users were most frequent etc. Where can I see this information ?


Answers:
author: Gaurav Kataria
body: Granular user management and activity tracking is available in the 'Enterprise' plan <https://trello.com/guide/enterprise/admins-dashboard#view-and-manage-team-members-and-guests>


author: Harjaap Mann
body: Thanx, but as a one off request, can Trello give this from the backend? We are stuck in an audit


author: Nikola Perisic
body: Hello [@Harjaap Mann](/t5/user/viewprofilepage/user-id/3658652)

This would be ideal to have the Insight feature in Trello, like Jira has where you can actually see the active and inactive users. Sadly this does not exist in Trello.
Unificar trello
Asked by Laura Weil:

Hola quer?a consulta algo.

Yo uso trello gratuito y una amiga tambi?n, y quisi?ramos unificarlo para tener un mismo tablero sin perder la informaci?n.

Para ese proceso necesitamos un upgrade?

Me podr?s pasar precios de planes y sus funcionalidades?  
Muchas gracias


Answers:
author: Sal
body: Hi [@Laura Weil](/t5/user/viewprofilepage/user-id/5413551)! For your case, you don't necessarily need to subscribe to Trello to combine the data from your board with your friend's board. What I can suggest is to choose which board both of you want to use (either yours or hers), and then start moving all the cards from one of the boards to the desired one, and you should be all set.

If you're still interested in knowing more about Trello's subscriptions, you can check them out here: <https://trello.com/pricing>. I hope this information helps!
term with collor on cards
Asked by Jo?o Mateus Moura Chaves:

Hello! i want to know how i take a term on date and the term will change with color on card

example:

yellor collor = 15 days after create a card on list

after 15 days, will change the collor do red etc....


Answers:
author: Sal
body: Hey [@Jo?o Mateus Moura Chaves](/t5/user/viewprofilepage/user-id/5413445)! I'm not following your question. Do you want to have an Automation command that adds a label to your card after some period has passed? Or do you have something else in mind? Let me know!
How do I archive a card that is associated with an item in the checklist of another card when deleti
Asked by asckvas:

Hello everyone. I haven't been able to do automation for some time, which, when deleting an item from the trigger card checklist, would archive the card associated with this particular item. It is unclear which automation variable to use, I tried the options with {cardname} and {foundcardname}. Can anyone help? I would be very grateful!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@asckvas](/t5/user/viewprofilepage/user-id/5413450) ! Try:

```
when an item is removed from a checklist, find a card with link "{checklistitemname}", and archive the card
```

comments: author: asckvas
body: Thank you very much! Turn out.


author: Hannah Humbert - Simpla Workflows
body: You're very welcome ?


author: Maria
body: Hi [@asckvas](/t5/user/viewprofilepage/user-id/5413450)

It's Mary from [Planyway](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

Unfortunately, as of my last update, Butler doesn't directly support an action that triggers on the deletion of a checklist item to then archive a related card. However, you can work around this limitation with a creative setup.

Here's a general approach you might consider:

1. **Labeling System**: Use labels to link checklist items with specific cards. For example, if you have a card that should be archived when a particular checklist item is deleted, you could add a unique label to both the card and the checklist item's description.

2. **Checklist Change Trigger**: Set up a Butler rule that triggers on any change to the checklist.

3. **Search for Label in Checklist**: The rule should include a condition to search the checklist for the unique label.

4. **Archive Card with Matching Label**: If the label is found (indicating the checklist item was deleted), then trigger an action to archive the card with the matching label.

Here's an example of what the Butler command might look like:

* **Trigger**: When a checklist is changed on a card,
* **Condition**: Look for a specific label or identifier in the checklist item descriptions.
* **Action**: If found, archive the card with the matching label.


Tags: automation

checklist

trigger