Confluence can't find JIRA for login
Asked by Adam Wardell:

The guy who originally set up JIRA and Confluence for our company is no longer with us and I hardly know what I'm doing. Our power went out, and after I restarted the servers none of our users who had accounts in the JIRA database have been able to log into Confluence. When I check atlassian-confluence.log after a failed login, it has this error:

```
2015-03-19 17:26:30,343 ERROR [http-8090-1] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'aekowibowo'. Skipped.2015-03-19 17:26:30,346 WARN [http-8090-1] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate CommunicationException caught while authenticating user &lt;aekowibowo&gt;
```

```
com.atlassian.crowd.exception.runtime.CommunicationException	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:893)	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)	at java.lang.reflect.Method.invoke(Method.java:597)	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)	at com.sun.proxy.$Proxy28.authenticate(Unknown Source)	at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdAuthenticator.authenticate(EmbeddedCrowdAuthenticator.java:31)	at bucket.user.DefaultUserAccessor.authenticate(DefaultUserAccessor.java:592)	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)	at java.lang.reflect.Method.invoke(Method.java:597)	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)	at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)	at com.sun.proxy.$Proxy40.authenticate(Unknown Source)	at com.atlassian.confluence.user.ConfluenceAuthenticator.authenticate(ConfluenceAuthenticator.java:69)	at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:94)	at com.atlassian.confluence.user.ConfluenceAuthenticator.login(ConfluenceAuthenticator.java:52)	at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127)	at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:72)	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:130)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:55)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:37)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at org.springframework.orm.hibernate.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:170)	at com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:29)	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:22)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:35)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:80)	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)	at com.atlassian.plugin.remotable.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)	at com.atlassian.plugin.remotable.host.common.service.http.bigpipe.BigPipeRequestIdFilter.doFilter(BigPipeRequestIdFilter.java:35)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)	at com.atlassian.confluence.extra.webdav.servlet.filter.ReverseProxyFilter.doFilter(ReverseProxyFilter.java:427)	at com.atlassian.confluence.extra.webdav.servlet.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:34)	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:58)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:43)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:71)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:53)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)	at java.lang.Thread.run(Thread.java:695)Caused by: java.net.ConnectException: Connection refused	at java.net.PlainSocketImpl.socketConnect(Native Method)	at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:382)	at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:241)	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:228)	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:431)	at java.net.Socket.connect(Socket.java:527)	at java.net.Socket.connect(Socket.java:476)	at java.net.Socket.&lt;init&gt;(Socket.java:373)	at java.net.Socket.&lt;init&gt;(Socket.java:247)	at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:80)	at org.apache.commons.httpclient.protocol.ControllerThreadSocketFactory$1.doit(ControllerThreadSocketFactory.java:91)	at org.apache.commons.httpclient.protocol.ControllerThreadSocketFactory$SocketTask.run(ControllerThreadSocketFactory.java:158)
```

I am unsure what to do with this information. I'm not an IT guy. Help?


Answers:
author: Benito Picarelli
body: Hi Adam,

Could you use the following plugin on both JIRA and Confluence and let us know the result?

<https://marketplace.atlassian.com/plugins/com.atlassian.applinks.applinks-diagnostics-plugin>


author: Rodrigo Girardi Adami
body: Hi Adam,

This seems to be a communication problem between both Confluence and JIRA. I can see a connection refused error. It says that the server is not functional while authenticating, which happens when the server cannot reach the other. Are you able to ping and telnet Confluence from JIRA server and vice verse?

This may be something the network guys should look at.

Cheers,

Rodrigo

comments: author: Adam Wardell
body: Haha well they're on the same machine


Tags: confluence-administration

jira

jira-administration