youngmon/atlassian-qna huggingface dataset:
Transferring a license to another server
Asked by vladimir_eltex:

Hi. I have old Confluece server with Licence SEN-\[redacted\] and ID: \[redacted\].

I want to transfer the license to a new server (I want to delete the old server). Now the New Server have ID \[redacted\] and Evaluation Licence SEN-L\[redacted\].

When I go to my account \[redacted\] on the site [https://my.atlassian.com/product, I](https://my.atlassian.com/product,?I) can not find my commercial license to copy it and paste it into a new server. I see licence SEN-\[redacted\] for Scroll PDF Exporter and 2 Evaluation Licence and SourceTree: Free License, but "Confluence (Server) 10 Users: Starter License" I'm not see, and I can not add this licence to New Server.


Answers:
author: Shannon S
body: Hi Vladimir,

It appears your SEN for Confluence server isn't associated with the email address you posted. It appears to be associated with a 3212@ email.

Can you try to login with that email and let us know if you see your SEN?

If you want to transfer it to a different account, you can do so following the procedure here:

* [How can I update the contact information for my account or add new contacts for my Atlassian products?](https://confluence.atlassian.com/purchasing/how-can-i-update-the-contact-information-for-my-account-or-add-new-contacts-for-my-atlassian-products-321257577.html)

I'm going to censor the private information you posted on your question for your security at this time. Let us know if you have any additional questions about this.

Regards,

Shannon
Makro - Most viewed Pages / Most Likes
Asked by Eric Brahmann:

Hi all,

is there a Macro available, that will show the most viewed pages?

And if, can you specify a Date range / Space / Parent-Page / Label?

We are not using the Cloud

Best regards,

Eric

- Does not work: {popular}


Answers:
author: Nic Brough -Adaptavist-
body: You will need to install an add-on that tracks views, then you'll be able to ask that for the most viewed pages.

comments: author: Eric Brahmann
body: Thanks for the idea!

You mean the plugin Trackviewer?

<https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker/server/overview>

I think it is nice, but not exactly what I am looking for right now. I want to use Likes / Views within the out of the box Confluence Search and the out of the Box Confluence Makros

- I would like to have option to search for pages with at least one Like

- I would like order the search results by Count of Views

- I would like to show the most popular Confluence pages (by likes) (Content by Label with the option "Show only pages with at least 10 Page visits)

- .........

Is this possible out of the box? If not, is there a Plugin giving this functionality? I guess within Trackviewer it is not possible.

Eric


author: Nic Brough -Adaptavist-
body: Yes, Views and Likes are different things. You'll need something like Viewtracker for views, but likes are another thing.

For likes, I've always used <https://marketplace.atlassian.com/plugins/com.adaptavist.confluence.rate/server/overview> (It used to be the only one available for a long time, and I used it a lot well before I joined Adaptavist).

It lets you report on things like "at least one like" and "most liked"


author: RVal
body: Hi Nic,

I am trying to solve the same issue in my Confluence instance - to show most liked pages. I tried the Adaptavist plugin you pointed to but looks like it shows pages based on it's own rating - not based on Confluence native Pages Likes. Is there any way to show list of pages ordered based on how many likes the pages have ?


author: Jan
body: ...same here, Rating Plugin looks great but does not help at all if you would like to refer to Confluence likes


author: Phil
body: Any ideas for other solutions would be helpful! I'm looking for a solution as described in Erics starting post.


author: Sofia Neto Can?rio
body: I have used a [Content Report Table](https://confluence.atlassian.com/doc/content-report-table-macro-317194676.html), and selected the "Show Likes". I haven't figured out a way to order results by page likes, but I can export that info and easily get the insight I need. Hope it helps!

comments: author: Michelle Rau HP
body: I tried this too Sofia. How did you export the information?


author: Jan Priebe
body: Would be helpful if this did not base on labels. Or is there a possibility to enter a wildcard for all albels in content report table?


Tags: macro
Anonymous users unable to create pages, despite having permission to
Asked by Nicholas Thorne:

My organisations confluence (cloud) site has a space that should allow anonymous users to create new pages, and we have set up the permisisions to allow this (inlcuding the global can use permission) however for some reason whenever they create a new page they can edit it but are directed to log in when they attempt to publish the page. ![perm.PNG](/t5/image/serverpage/image-id/12978i3701B8AC69444402/image-size/large?v=v2&px=999 "perm.PNG")


Answers:
author: Shannon S
body: Hi Nicholas,

This has been reported as a bug, and you can follow it here:

* [CONFCLOUD-58287](https://jira.atlassian.com/browse/CONFCLOUD-58287)

Please provide a vote on that case to help show the number of users who have run into this issue. You can watch the case for updates as well.

Let me know if you have any questions about it, but it doesn't appear that there is a workaround at this time.

Regards,

Shannon

comments: author: Claes J?ger
body: Hi Shannon

I have the same problem, and I have voted for the issues.

Can you say anything about how long it will take, or how many votes it needs, to fix the bug?

The bug was reported almost 1,5 years ago.


author: Shannon S
body: Hi Claes,

Sorry to hear you're also running into the problem but thank you so much for our vote!

As for how the bugs are fixed, I know the team follows the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html). It's not based on a specific number of votes, but a combination of the most critical, how many bugs can be fixed with one fix, ease of fix, and how many votes there are. So I couldn't say with certainty how many votes this one bug would require to be fixed sooner than later.

I found a few more examples and linked them to the bug as well as linking this thread, so hopefully that should help to get the visibility going on that thread. If you also have a ticket for this in support, I would recommend you link your issue link there as well.

Thank you again for all of your help!

Shannon


Tags: anonymous

user-management
Cannot create a space in Confluence, it keeps spinning
Asked by tnewton1:

I am having an issue where if I go to create a space in Confluence, the box opens but the loading icon just spins. I've googled around and come across some different topics but nothing fits my symptoms. I recently upgraded to Confluence 6.6.1 which is when I noticed this happening. I have a reverse proxy, but I noticed it also happens when I'm not using the reverse proxy. Nothing in any of the logs seems to match with what others have suggested so I'm lost at where to look.


Answers:
author: tnewton1
body: Found out it was an error in my reverse proxy configuration that broke it. We're all good!
Confluence service is not getting connected
Asked by ODED Transformational Technologies:

Dear Team,

I have installed Confluence on an Ubuntu server 16.04 with Intel i5 and 16 GB RAM. Am getting an error as service, not getting started. The application will only start when I start the service manually every time. Once the service starts it won't last for a long time, It will work for few hours and it would stop.

Please advise me

Thank you


Answers:
author: AnnWorley
body: Hi Shirish,

Please check the logs at:

* \<confluence_install\>/logs/ (anything recent in this directory)
* \<confluence_home\>/logs/atlassian-confluence.log  
  Note: The \<confluence_home\> directory is the path defined in the following file: \<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties

There should be a shutdown event that will give us more information on how the service is stopping. Please see this article: [Confluence process dies unexpectedly due to Linux OOM-Killer](https://confluence.atlassian.com/confkb/confluence-process-dies-unexpectedly-due-to-linux-oom-killer-321258129.html)
> Confluence does not terminate its own pid unless a shutdown.sh or stop-confluence.sh is issued. If these commands are issued, there'd be some entries in the atlassian-confluence.log file indicating that Confluence is in the process of shutting down. On the other hand, if the Confluence pid is unexpectedly terminated, this would mean that there's an external factor.

I look forward to hearing whether you find anything in the Confluence logs and otherwise, if you identify an external factor like the OOM-killer that is shutting down the service.

<br />

Thanks,  
Ann
Wiki Page doesn't content any data
Asked by Krishna M Digvijai:

I am downloading a page content (consist table data ) using curl.Initially It was returning all content(html,table data etc) data.But from few days ,It is returning dynamic page content(html,internal javascript) without tabular data.it appears that Atlassian has CHANGED the way they render tables in the Confluence wiki (there was a major UI upgrade recently). When last I did this, the page contents were formatted into a table already so there was parsable HTML available to us.


Answers:
author: Krishna M Digvijai
body: I am able to download page content using confluence API, followed below steps

* Have identified page id
* build api uri and hit using curl

  ```
  curl -u "robot":"xxxxxxxxx" -L "https://xxxxxx.atlassian.net/wiki/rest/api/content/{id}?expand=body.storage" > ember.html
  ```

result html content would save in ember.html
twiki to confluence migration
Asked by Hitendra Chauhan:

I am just trying to do a trial of twiki to confluence migration using UWC.

UserList is first page to migration from Twiki, but it fails with UWC log saying

> ```
> 2018-01-20 17:19:34,603 INFO [Thread-7] - Starting conversion.
> 2018-01-20 17:19:34,604 INFO [Thread-7] - Initializing Converters...
> 2018-01-20 17:19:34,635 INFO [Thread-7] - Initializing Pages...
> 2018-01-20 17:19:34,663 INFO [Thread-7] - Converting pages...
> 2018-01-20 17:19:34,663 INFO [Thread-7] - -------------------------------------
> 2018-01-20 17:19:34,663 INFO [Thread-7] - converting page file: UserList_two.txt
> 2018-01-20 17:19:34,682 INFO [Thread-7] - no attachment files found in directory: C:\Users\chauhahi\Downloads\twiki\TWiki-6.0.0\pub\Main\UserList_two
> 2018-01-20 17:19:34,728 INFO [Thread-7] - Converting Spacenames - complete
> 2018-01-20 17:19:34,728 INFO [Thread-7] - time to convert 65ms
> 2018-01-20 17:19:34,728 INFO [Thread-7] - ::: total time to convert files: 0 seconds.
> 2018-01-20 17:19:34,728 INFO [Thread-7] - Building Hierarchy.
> 2018-01-20 17:19:34,744 INFO [Thread-7] - Uploading Pages to Confluence...
> 2018-01-20 17:19:34,775 ERROR [Thread-7] - REMOTE_API_ERROR: Could not transform wiki content in page: 'UserList_two' from markup to xhtml.
> 2018-01-20 17:19:35,882 INFO [Thread-7] - Uploaded 1 out of 1 pages.
> 2018-01-20 17:19:35,882 INFO [Thread-7] - Conversion Complete
> 2018-01-20 17:19:35,884 ERROR [Thread-7] -
> Conversion Status... UNEXPECTED_ERROR
> ```

The converted page is uploaded to confluence, but not correctly.

Since this had been tried by many time in past by other. So I would appreciate if anyone can guide me to solve this issue.

![2018-01-20_17-21-28.gif](/t5/image/serverpage/image-id/12952i57F99B6A79B70812/image-size/large?v=v2&px=999 "2018-01-20_17-21-28.gif")


Answers:
author: Bill Bailey
body: If I remember correctly, the UWC is deprecated, due to many changes in the Confluence database/API. It is not an out of the box solution, but more of starting point to mod/update to the current API.

comments: author: Hitendra Chauhan
body: It is correct that UWC is deprecated, But I think must have been working to migrate the twiki content to confluence 5.x


author: Bill Bailey
body: It has been deprecated for some time, so would have to be an early version 5.x release (certainly before they changed the database).

The easiest thing to do is spin up an early 5.x installation and see if it works. The official possition is that support ended at 4.3.7

<https://confluence.atlassian.com/doc/importing-content-from-another-wiki-690847783.html>

This post seems to indicate it worked with 5.5.7

<https://blog.valiantys.com/en/confluence-en/universal-wiki-converter-transfer-wiki-content-confluence>

I know when my team did a conversion for a client, it did involve a fair amount of work to get it working reliably.


Tags: twiki
Site import fails
Asked by Yuki Matsukura:

I made a backup on confluence cloud then import the data on another confluence site.

The import seems completed but any content of confluence is not restored.

What can I do for this problem?

I also deleted all the users on the old confluence and deactivated the license so the old confluence data and users are completely deleted.

Source: Confluence Cloud

Destination: Confluence Cloud


Answers:
author: Shannon S
body: Hello Yuki,

I assume your destination Cloud instance is the m\*\*\*\*a.atlassian.net instance? I wasn't able to find more than one account associated with your email address.

1. Was the backup you made a full site backup, or a space backup? How long ago did you make it?
2. When you say you deleted the users and deactivated the license of the old instance, do you mean that you canceled your old account and it's now completely deleted? Where are you currently storing your backup?

We may need to raise a support ticket for you since we'll want to see a copy of your backup and know which instance it came from, but if you can help me get started with answers to your questions I can help you out.

Regards,

Shannon

comments: author: Yuki Matsukura
body: Hello Shannon.

Yes correct. Our new instance is "m\*\*\*\*a.atlassian.net".

1. I made full site backup.

2. Yes. I completely deleted old account. The back up file is stored in my local drive.

![Screen_Shot_2018-01-27_at_11_31_14.png](https://community.atlassian.com/t5/image/serverpage/image-id/13969iE36205193E2D0D85/image-dimensions/410x258?v=v2 "Screen_Shot_2018-01-27_at_11_31_14.png")


author: Shannon S
body: Hi Yuki,

Thank you for clarifying those things for me.

This will need a deeper look at your logs so you have already received an email from me via a support ticket.

You can reply to the case with the information requested, and someone close to your timezone will continue to work on this with you.

Once the issue is resolved, please feel free to share with us here the answer in case other users run into the same issue.

Regards,

Shannon


author: Yuki Matsukura
body: Hello Shannon.

Thanks. I got an email so I'll upload the exported file.


author: Shannon S
body: Thank you for confirming, Yuki!

We received your file and will have a look.

Kind regards,

Shannon
What happened to button to edit source "< >" on Confluence page editor
Asked by Lincoln Abbey:

I stopped being able to see the little icon to edit the underlying source that looked like "\< \>" on the Confluence page editor. Anybody know how I can get that back?

I think it used to appear right next to the magnifying glass icon in the upper right of the Confluence page editor.

I used that occasionally to edit the underlying HTML-like source is when Confluence handled vertical whitespace in a way I didn't like.

I am using Confluence 5.10.8.


Answers:
author: Max Foerster - K15t
body: Hi Lincoln,

that Icon belongs to an app developed by Atlassian Labs called [Confluence Source Editor](https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor/server/overview). And as Bill already pointed out it can be restricted to specific user groups. With all that information you should be able to point your admin to the right solution (Enabling you to use it again! ;) ) very fast.

Best,

Max


author: Bill Bailey
body: Check with your admin that you are still listed as an authorized user in the source editor console.
adding a label to an expand macro
Asked by Naveen Daftari:

I have a page where I have expandable links. Under each link I'd like to create a label or tag so that when someone searches that tag, the link will come up under the search results. Any ideas?


Answers:
author: Max Foerster - K15t
body: Hi Naveen,

Could you please give an example for your scenario? And How many links/tags would for your example have on a page? Is it only important to have the link directly next to the tag in the search results like this example:

![tag example.png](https://community.atlassian.com/t5/image/serverpage/image-id/12959i49CC953AADB97DED/image-size/large?v=v2&px=999 "tag example.png")

Just brainstorming a bit: I would suggest for the search to use for example page labels and combine that with a similar written tag next to your link within the excerpt macro (and then just hide the excerpt content on the page). In my example it would look like this with "platform" page label and "platform" written in the excerpt macro after searching for the term "platform". I would best desribe this as a quick win :)

![tag example 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/12960iD07717D28697AF39/image-size/large?v=v2&px=999 "tag example 2.png")

I'm just thinking that using the available feature of labels in Confluence would be most benefical for each user in terms of searching for content.


Tags: expand

label
Page tree permissions / restrictions
Asked by Wade Richardson:

Here is the scenario -

We have a space with public (corporate) access. Within that space we have a page (more than one but that is relevant) that we have restricted. The ++access++ restrictions work perfectly, the issue is that those that have access occasionally get set as watchers on the page. This is ++bad++ because we use the page as a repository for data that ++can not++ be emailed.

My question is as to whether or not you can block ++everyone++ from **++watching++** a page?

Thanks in advance!


Answers:
author: Max Foerster - K15t
body: Hi Wade,

wouldn't it be better to disable email notifications for that kind of pages? I remember someone using a script to disable the notify watchers checkbox based on a label.
Signatures
Asked by Kevin Decker:

Looking for some help/ideas here. We have a confluence form that is setup that we converted from an old, paper-bound process that works great but with one exception. On the form there is a signature required but the person signing the form is not a confluence user. We have signature pads that work great in house but I'm yet to see anything that could tie into Confluence in this manner. Any ideas?

Thank you!


Answers:
author: Vero Rivas
body: Hi [@Kevin Decker](/t5/user/viewprofilepage/user-id/1147894)

Look at this posts and addons, maybe can help you

[https://marketplace.atlassian.com/apps/1224071/esign-electronic-signatures-for-confluence?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1224071/esign-electronic-signatures-for-confluence?tab=overview&hosting=cloud)

<https://community.atlassian.com/t5/Confluence-questions/Adding-signatures-in-Confluence/qaq-p/736860>

[https://marketplace.atlassian.com/apps/1217404/digital-signature?tab=overview\&hosting=server](https://marketplace.atlassian.com/apps/1217404/digital-signature?tab=overview&hosting=server)

<https://community.atlassian.com/t5/Confluence-questions/How-to-sign-a-page-in-Confluence/qaq-p/1520709>

Cheers


Tags: signature
File lists - Is this the location of source files?
Asked by Andrea Sorensen:

I created an Archive folder to keep older versions of documents in and when I loaded documents to this Archive folder I also noticed them showing up in File Lists's folder. If I delete from the File Lists folder will that also delete the document from the Archive I created?


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry, I am confused by this question.

Confluence does not have "folders", so I do not recognise what you are talking about here. I am not sure about "file lists" - I am guessing you might mean you have used the "attachments" macro, but that is a total guess.

Attachments in Confluence are attached to pages. Could you explain folders and file lists in that context?
Confluence User Delay
Asked by Brandon Schaefer:

We have Jira service desk 3.6.2 and Confluence 6.4 installed on the same server.

Confluence is configured for 'External User Management' under the security and privacy settings so it will use Jira's user database.

When a new user signs up on the Jira Service Desk user portal site, it takes a while for them to be able to login to the Confluence site. We've consistently seen this take up to an hour before they can login and access our training site and knowledgebase articles.

Is there some polling interval or anything that can be changed so the user is able to login immediately to the Confluence/KB system?

Thanks!


Answers:
author: AnnWorley
body: I checked my Confluence 6.4.x test instance and the default Synchronisation Interval for a Jira User Directory in Confluence Admin \>\> User Directories is 60 minutes. To get the Jira users synchronized faster, just update that Advanced setting, as shown:

![Screen Shot 2018-01-19 at 1.51.31 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/12942i0ADCECC7FBE124EE/image-size/large?v=v2&px=999 "Screen Shot 2018-01-19 at 1.51.31 PM.png")

comments: author: Brandon Schaefer
body: Thank you!!! That looks like it's going to solve it for me.

Note to others: I had to change the 'Remote JIRA Directory' to a lower order to be able to edit the settings as it stated 'You cannot edit this directory because you are logged in through it, please log in as a locally authenticating user to edit it. ' Once the settings were changed I just moved it back up in the order listing.


author: AnnWorley
body: Great news, Brandon! Thanks for circling back.

Your experience with [Managing Multiple Directories](https://confluence.atlassian.com/doc/managing-multiple-directories-229838494.html) emphasizes the need for an [Internal Administrator User](https://confluence.atlassian.com/confkb/health-check-internal-administrator-user-829068290.html).

Have a great weekend,

Ann


Tags: jira

jira-service-desk
JIRA Service Desk w/Confluence Server Best Practices
Asked by Nathan Jackson:

We are getting ready to install JIRA Service Desk using Confluence for our knowledge-base. We are planning on PostgreSQL for the database. I few month back when we started outlining this project I thought I found an article the outlined best practices for setup (which I can't find now). As I recall this recommended setting up JIRA Service Desk, Confluence and PostgreSQL each on separate servers.

We are and SMB with about 300 end-users, 6 technicians so there is not a high level of demand. Give our size I am thinking that we should be fine to setup one server for PostgreSQL and on for both JIRA Service Desk and Confluence or are there other considerations that I am missing that would make keeping each separate better? There is future potential to also use Confluence as intranet.

Suggestions or pointers to relevant documentation would be appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: The "three server" recommendation is generally aimed at resource limits and single point of failure.

You can put all three services on the same server, but you must make sure it can handle them - a server with only 4Gb RAM is going to struggle with even a 10 user base. And, of course, if something goes wrong with the server, you've lost access to all the services, not just Jira OR Confluence.

Basically, look for the "supported platforms" page for each system, they have sizing guides, which might help guide you decide on one two or three servers.


Tags: install

jira-service-desk