youngmon/atlassian-qna huggingface dataset:
how to make acceptance criteria field in rich text format (using bullet points or numbering)
Asked by Sherwin Soriano:

Our acceptance criteria field seem to be in text field multi-line type but is does not support having bullet points or numbering format. Is there a way to configure this?


Answers:
author: Fernando Eug?nio da Silva
body: [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859)

You need to set field's renderer to **Wiki style renderer** . You need to go to your Project's settings -\> Fields -\> Actions (top right corner) -\> Edit Fields -\> search your field -\> Renderers

Just for visibility, here the guides:

[Configure renderers \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/configure-renderers/)

[Specify field behavior \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/)

Hope this helps you :)

Fernando


Tags: cloud

jira-cloud
how to move jira issues, workflow and issues types from board to new proejct
Asked by secutechconsultingservices:

Hello,

I want to move a board (company managed software) to a new location/project (team managed business) can i also move the issue types, workflow and all Jira issues in bulk

Thanks


Answers:
author: Trudy Claspill
body: Hello [@secutechconsultingservices](/t5/user/viewprofilepage/user-id/5444379)

The short answer is no.

Team Managed projects don't use the Schemes that are used by Company Managed projects to define the project configuration elements, like Issue Types and Workflows. You would need to first set up your Team Managed project with the Issue Types and workflows that match what you have in your Company Managed project. Then you can Move the issues from the Company Managed project to the Team Managed project.

Note that there may be some loss of data. For example, Team Managed projects don't support the native Components field. Team Managed projects also don't support more than one Subtask issue type.

If you have Release Version information in your Company Managed project, that also would need to be recreated in the Team Managed project.

Note also that the native Board for a Business project is quite different than the Scrum and Kanban boards typically used with Software projects.

Your experience working with a Business project and its board compared to a Software project and its board will be very different.

If you proceed with this course of action I strongly recommend that you set up a test Company Managed Software project that is the same as your current project, and create issues in it comparable to your current project. Then create a Team Managed Business project and configure it as needed to match the Company Managed project for issue types, workflows, etc. Then try moving a few issues to see how it goes. Do thorough testing before you start moving your production issues. There is no "undo/revert" option when you move issues from one project to another.


author: Alex Ortiz
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) is absolutely correct here.

The two project types aren't designed to work together. You'll need to recreate your issue types, workflows, fields, etc.

As Trudy mentioned, you will definitely experience some data loss if you aren't careful. I would recommend that you do an export of your issues and map your field data to the new team managed fields.


Tags: cloud

jira-cloud
I migrated to Cloud only ONE PROJECT as a MIGRATION TEST - Should I delete it and migrate again?
Asked by Giovanni Cardillo:

Hi,

I completed all the steps of preparation with my Jira Migration Assistant and later on I migrated to Cloud only ONE REAL PROJECT as a MIGRATION TEST about a week ago.

I checked and everything seemed good with my migrated project.

But during this very week, my REAL PROJECT in the original instance "evolved", with new tasks and comments made after the MIGRATION TEST.

(!) Can I migrate only for the differences of the same project or maybe should I delete the whole project from the cloud and migrate fully again?

I plan to migrate all the other 30 projects in the next 7-10 days.

Thanks

Giovanni


Answers:
author: Alex Ortiz
body: [@Giovanni Cardillo](/t5/user/viewprofilepage/user-id/5332543)

When you attempt to do your next migration, if you select that same project from your source Jira, it will override the data you had in your destination Jira. I don't think you can cherry pick specific issues within a project, so, you'll just get all the latest from your source Jira. . . which is what I think you want.

I would also recommend you look in the Atlassian marketplace to see if there are any new options that allow you more flexibility when doing migrations. Maybe something from Appfire.


Tags: cloud

jira-cloud
Managing different change types based on the condition
Asked by VVC:

1) Show the issue status transition on the Parent change ticket based on the following conditions:

* If the value of "CMR Type" (single-select custom field) on the parent change ticket is "Standard" or "Normal"
* Also, all sub-tasks must have either Cancelled or Done statuses

Otherwise, hide the issue status transition on the Parent change ticket.

2) If the value of "CMR Type" on the parent change ticket is set to "Emergency" then no limitations apply in regard to the issue status transition.

I have already tried out by setting up some logic in the workflow -\> Conditions as well as in ScriptRunner but it's not working as expected.

![CMR TYPE Workflow Logic.png](/t5/image/serverpage/image-id/347621i17E3D61BBC96B788/image-size/large?v=v2&px=999 "CMR TYPE Workflow Logic.png")


Answers:
author: Sergey Troshin
body: Hi VVC,

I think there is no reason to use ScriptRunner behaviors.

If I understood you correctly, you should try something like this:![screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/348291i4576C2F2546D5D77/image-size/large?v=v2&px=999 "screen.png")  
Hope it will help you!

comments: author: VVC
body: Thanks Sergey!! I will give this a try a let you know how it goes.


author: VVC
body: I have added the below code in the behaviors initializer and mapped for the parent change issue type, also tried mapping to both parent and child change but to no luck. Any suggestions on the workflow or Script Runner behaviors code?

```
import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours fieldBehaviours

def issueManager = ComponentAccessor.getIssueManager()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def parentIssue = issueManager.getIssueObject(underlyingIssue.getParentId())

// Check if all sub-tasks are either "Cancelled" or "Done"
def allSubTasksDoneOrCancelled = parentIssue.getSubTaskObjects().every { subTask ->
def status = subTask.getStatus().getName()
status == "Cancelled" || status == "Done"
}

// Show or hide parent issue status transitions based on the value of "CMR type"
if (allSubTasksDoneOrCancelled) {
def cmrTypeValue = cmrTypeField.getValue()
if (cmrTypeValue == "Normal" || cmrTypeValue == "Standard") {
// Show the transition
getFieldById("action_191").setHidden(false)
} else {
// Hide the transition
getFieldById("action_191").setHidden(true)
}
}
```

comments: author: VVC
body: Any leads on this issue please?


Tags: data-center

jira-data-center

jira-server

server
How do I hide working days on the Version report?
Asked by Jason J_ Fedelem:

We have a large version that we can't break down further. I'm looking at the version report and the white lines where it designates non-working days make it really hard to read the rest.

Is there a way to hide non-working days?![Screenshot 2024-09-16 at 16.11.49.png](/t5/image/serverpage/image-id/347617i8A1340075AA9929E/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 16.11.49.png")


Answers:
author: Dimitris Sylligardakis
body: Hi Jason,

Top of my mind, I don't think there is a direct way to hide non-working days within the version report in Jira Cloud. The white lines are a built-in visual and the report's configuration options don't include an option to toggle them off (I'm double checking but can't find something).  

A quick workaround that does not include third-party apps would be something you've probably already considered but you can export the data and filter the csv file to hide the non-working days.

If the feature doesn't exist (might be wrong or looking at this wrongly) you can also raise a feature request with Atlassian for future implementation.


Tags: cloud

jira-cloud
Change credit card
Asked by Manuela Duque:

Hello, we need to change the payment method to a new credit card. I am unable to find where to do it for the domain selected. Please aid me on the process of adding new credit card for my enterprise


Answers:
author: Trudy Claspill
body: Hello [@Manuela Duque](/t5/user/viewprofilepage/user-id/5593870)

Have you reviewed the information here?

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/>

Do you have the permissions necessary, for your company's billing experience, to update the payment method?

If you are running into a roadblock where you cannot continue to follow the steps in the document and you believe you have the necessary permissions, you can reach out to the Atlassian Billing Team for direct assistance at:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Smart Value - Look up Issues "and"
Asked by Melissa C:

Hello,

I need a list of Issues that were updated in the last 90days and the Sprint is empty.

I know I'm close! But I'm not sure how to combine two, The smart values below

give me all issues updated in the last 90days.

{{#Issues}} {{#if(not(sprint.isEmpty))}}{{#if(now.diff(updated).days.gt(-90))}}


Answers:
author: Bill Sheboy
body: Hi [@Melissa C](/t5/user/viewprofilepage/user-id/474554)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Why not just use JQL for those conditions to return what is needed?

If you still need to filter the existing batch result of {{issues}} you may use the conditional and() function around both conditions. The "trick" to test empty (versus null) values in rules can be challenging, and often requires experimentation.

This expression should work for your scenario:

```
{{#issues}}
{{#if(and(not(exists(sprint)),now.diff(updated).days.gt(-90)))}}
  * {{key}} - {{summary}}
{{/}}
{{/}}
```

Kind regards,  
Bill

comments: author: Melissa C
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Thank you!!!

I will def post an image next time I ask a question.

A little background on this (maybe a little too late) - I have a weekly email in an automation rule. The email consists of two tables. I use one JQL query and in the email body I use look up to include two tables.   
Table 1 - list of Jiras where a Sprint is assigned   
Table 2 - list of Jiras which have been updated in the last 90 days and do not have a sprint assigned.


author: Dimitris Sylligardakis
body: Hi Melissa,

What you included is filtering for issues that are not in an empty sprint.

Try this and let me know if it works:  

{{#Issues}} {{#if(sprint.isEmpty)}}{{#if(now.diff(updated).days.gt(-90))}} \* {{key}} - {{summary}} {{/if}}{{/if}} {{/Issues}}

comments: author: Melissa C
body: [@Dimitris Sylligardakis](/t5/user/viewprofilepage/user-id/5311028)

So Close!!!

This was giving (smart value you suggested) an Error.

"Closing tag (if) does not match opening tag (if(now.diff(updated).days.gt(-90))):"

I changed the closing tag to {{/}}{{/}} , that was successful, but that query was empty.


author: Melissa C
body: [@Dimitris Sylligardakis](/t5/user/viewprofilepage/user-id/5311028)

additionally I tried just {{#if(not(sprint.isEmpty))}}, and it did not give me the correct list, I was expecting all Jira's where "Sprint" is empty


Tags: data-center

jira-data-center

smart-value
How to design dashboard graph for sprint?
Asked by erum hannan:

How to show total no of count per user wise, open tasks, open bugs, closed bugs, closed tickets, re open bugs etc all in dashboard sprint wise?


Answers:
author: Danut M _StonikByte_
body: Hi [@erum hannan](/t5/user/viewprofilepage/user-id/5578864),

Try the **Two Dimensional Filter Statistic gadget** of Jira (also available as a macro in Confluence) with a filter that returns the issues from the sprint, configured by Assignee and Status. Unfortunately this gadget cannot split data by more than 2 fields (you would need also a split by Issue Type), but it might be enough for your needs.

If this is not enough, my advice is to search on Atlassian Marketplace for an app that is able to create a multi-dimensional tables.

If you are open to using an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a **Pivot Table \& Pivot Chart gadget** / macro that can display the info you need.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347658i85AAF29988819038/image-size/large?v=v2&px=999 "image.png")

If you want to give it a try, here is how the gadget should be configured:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347659i7ED8302144335DDB/image-size/large?v=v2&px=999 "image.png")

You can also use Status field instead of Status Category.

Hope this helps.

Danut


author: Dimitris Sylligardakis
body: Hi Erum,

Would you want to approach this using JQL filter by any chance?


Tags: confluence

jira-unknown-hosting-type

unknown-hosting-type
tagged individual names not showing in comments pane
Asked by Lacey Kennedy:

I just noticed today that the tagged individual names in the Comments portion of my Jira issues are not showing. For example, if the sentence is "@ Lacey what do you think?" The comments are removing the @ and the persons name so the comment pane is only showing "what do you think?" and you cant see who was tagged unless you click on the comment to edit it. Anyone else having this issue?


Answers:
author: Dimitris Sylligardakis
body: Hi Lacey,  

I think this has been reported by several Jira users recently, and it appears to be affecting both Jira Cloud and Jira Server/Data Center instances. (I've come across something similar in the past in the community).

I found that sometimes clearing browser cache could help.

I'll try and find Atlassian's issue tracker and see if this is in the reported bugs and share.

comments: author: Lacey Kennedy
body: Thank you! I just checked today and the tagged names are now showing so it appears to be corrected.


author: Lacey Kennedy
body: [@Dimitris Sylligardakis](/t5/user/viewprofilepage/user-id/5311028) if you happen to find the issue tracker, will you please let me know? I would love to save the link and be able to see when bugs are reported and not have to ask the entire community if others are experiencing the same issues. Thank you!


author: Alex Ortiz
body: Do you know if person that is trying to do the tagging is in a group that is part of the **Browse users and groups global permission?**

Here's an article from Atlassian that may help: <https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>


Tags: cloud

jira-cloud
How to send internal orders (ticketing system)?
Asked by Kirsi Tamminen:

Hi,

Our company has just recently started using Jira Software in managing schedules. We have two units (or teams) in the company and we would like to start an "internal order" system between the teams. So if one team would like other team to do something they would create an internal order (ticket) and send it first to other team's leader who would then allocate it forward. How and where can we create such system? Does it cost extra?

Thank you so much for helping out!


Answers:
author: John Funk
body: Hi Kirsi,

I would create a Jira work management project. Then you can create in simple intake form to handle the request. Then you could even create an automation rule that would clone the ticket over into the other project in Jira software, if needed.

there is no extra cost for this.


Tags: cloud

jira-software

jira-work-management-cloud
Custom filter in Jira Work Management
Asked by Javier Garay G:

Hi Community

Is there some way to add custom filters in Jira Work Management projects? For example, I would like to add a new "Due next week" filter just like the "Due this week" which is there by default. I've made some research, but I think is not possible by the moment.

Thanks

Javier


Answers:
author: John Funk
body: Hi Javier,

If you are looking to do this on a board, you could create a second board and add the Quick Filter there. Here is an article to help guide you.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

comments: author: Javier Garay G
body: Hi John

I was trying to found a way to do this using lists, however, there is no way to use JQL statements or quick filters in JWM. I've resolve my issue with Confluence by creating a dashboard and using the Jira Issues gadget. Rustic but effective solution! :)

Thanks  
Javier


author: Trudy Claspill
body: Hello [@Javier Garay G](/t5/user/viewprofilepage/user-id/3627951)

Adding some custom filters is possible in JWM as per the 11/Dec/23 comment from Ben Payne in this change request:

<https://jira.atlassian.com/browse/JWMCLOUD-127>

But I am not seeing a method to construct the specific custom filter that you want.

I did find a change request for that capability. You can add your vote/comments to it.

<https://jira.atlassian.com/browse/JWMCLOUD-337>

comments: author: Javier Garay G
body: Hi Trudy,

After reviewing Ben's comment, I've discovered how to save a filter. However, I've encountered a limitation: there's no option to utilize JQL statements. For instance, I attempted to create a filter for tasks due today, but unfortunately, this isn't feasible. The current functionality only allows filtering based on specific dates, and saving such a filter would only apply to that exact date.

The easiest way I found to have some views and resolve my issue was to create a Confluence dashboard using the Jira Issues gadget with my desired JQL sentences for due today, due this week and due next week. Works perfect for my needs.

Thanks  
Javier


Tags: cloud

jira-work-management-cloud
Have I to pay for inactive users?
Asked by Foued Makhloufi:

Dear Jira Team,

I add by failure two inactive emails to my account, and then I delete them, however it apear that I have to pay for that!!! is that any correction please? and if it is possible to activate again my account before the subscreption until 23.03.2024.

Thank you for your support

Best regards

foued


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Inactive and de-activated users will not be counted for subscription. Only active users with the product access will be counted for license. Thanks

comments: author: Szandra Varga
body: Hello,  
I would like to ask that where I can find the official document, description in this subject? Could you please send a link where I could read more?  
Thanks a lot in advance :)


author: Mohanraj Thangamuthu
body: Hello, Good day. Please refer to the following link. <https://www.atlassian.com/licensing/cloud#users-roles>

![Screenshot 2024-08-23 at 3.10.05?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343446i758C588BBB046FBF/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 3.10.05?PM.png")


author: Jack Brickey
body: You will not be charged for inactive or deleted users. You also show you are on Free plan. If you maintain 10 or less active users it is free.


Tags: cloud

jira-work-management-cloud
Default Jira Types & Workflows
Asked by eleni lialiamou:

We are looking for the default Jira types \& workflows. Do you have any references that we can use?


Answers:
author: Seng Pang
body: Hi Eleni,

There are two types of default we could be speaking here:

1) Default by system. This came originally with the system.

<https://confluence.atlassian.com/adminjiraserver/configuring-workflow-schemes-938847421.html>

2) Default by admin. Admin set different scheme as default.

Each user requirement would be different. Assuming we want to use an original scheme for reference, we can just copy the scheme as a backup.


author: John Funk
body: Hi Eleni - Welcome to the Atlassian Community!

There are many different project templates in Jira that have a variety of "default" issue types and workflows. The point being that you can use pretty much anything you want and can more custom ones if you like.


author: Hariharan Iyer
body: Hi [@eleni lialiamou](/t5/user/viewprofilepage/user-id/5373773) ,

If you're an admin, you can view the defaults set up in your account by clicking on the the settings icon (next to your profile icon) and selecting "Issues". Then, on the left, "Issue Types" will have the configured issue types and "Workflows" is as the name suggests.

Hope that helps!

comments: author: eleni lialiamou
body: Thanks [@Hariharan Iyer](/t5/user/viewprofilepage/user-id/5124435) ! What I need is a clear documentation of the Default Jira Issue types \& workflows (recommended) so we can reference them during our migration project. Would appreciate any references


Tags: cloud

jira-work-management-cloud
why i am not able to add column for custom field for radio buttons in JWM project?
Asked by shivani shirguppi:

why i am not able to add column for custom field for radio buttons in JWM project?


Answers:
author: John Funk
body: Hi Shivani,

Currently, radio buttons are not available to add to the List view for Jira Work Management projects. You can find the list of available field types here:

<https://support.atlassian.com/jira-work-management/docs/customize-your-list-by-adding-or-removing-fields/>


author: Hannes Obweger - JXL for Jira
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

as John mentioned, this isn't currently supported.

However, if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2626216).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with a range of advanced features, and also works in (and across!) projects of any type, not just JWM projects.

Plus, it supports all standard custom field types, including radio button custom fields.

This is how it looks in action:

![radio-button.gif](https://community.atlassian.com/t5/image/serverpage/image-id/309638iDDB65F1397702A34/image-size/large?v=v2&px=999 "radio-button.gif")

As you can see above, you can easily edit, sort, and filter by your radio button custom field. You can also use it across all of JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .

Any questions just let me know,

Best,

Hannes


author: Sebastian Krzewi?ski
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115)

What do you mean? You want to add values to radio button field or add column on board?

Regards,

Seba


Tags: cloud