Installation fails : Something went wrong while attempting to validate your credentials.
Asked by Rick Laird:

I have been looking for a solution on the community sites for a while to this issue.

I have tried installing versions from 1.9 on ward. Nothing works.

None of the solutions seem to work.

Please provide a guide as to what to do.

Windows Server 2016.

SourceTree_2.5.5

Please help.

Rick Laird


Answers:
author: Brian Cline
body: Successfully resolved this issue on Windows Server 2012 R2.

1. Added \*.atlassian.com to Trusted sites (Internet Properties \> Security \> Trusted sites \> Sites)
2. Edited the security settings (Custom Level) for Trusted sites to:

* Enable Access data sources across domains (under Miscellaneous)
* Enable Allow META REFRESH (under Miscellaneous)
* Enable Active scripting (under Scripting)

<br />

I hope this helps someone else!

comments: author: Karl M Kovaciny
body: It already helped me, less than seven hours later!

In IE 10 on Windows 7, the URL had to be **https://**\*.atlassian.com.


author: minnsey
body: Hi  

I'm assuming you are trying to use the Atlassian account option to register Sourcetree?  

As I'm sure you have read elsewhere, that option currently relies on a WPF component that uses IE under the covers. As such it is reliant on the configuration of IE. It is worth checking if you can login to <https://id.atlassian.com> using Internet Explorer  

Best advice as of today for registration issues with IE are as follows:

1. open Internet Explorer
2. open the Developer tools, f12
   1. set the Browser Mode 10
   2. set the Document Mode Standards
3. open Cog/Internet options
   1. ensure the following settings are enabled
   2. Misc/Access data sources across domains
   3. Misc/Allow META_REFRESH
   4. Scripting/Active Scripting

If these still don't work and you cannot login directly via IE, can you post up a screenshot and any errors from within its Developer Tools.

comments: author: Andy Hooper
body: Changing IE Settings worked for me previously, but now our group policy is somehow getting in the way of this.  

I was able to make all of the settings you suggested, but I cannot modify the Trusted Sites, and I am unable to log in directly via IE. Here's the response from Debugger:  

\<!DOCTYPE html\>\<html lang="en"\>\<head\>\<meta charset="utf-8"\>\<meta http-equiv="X-UA-Compatible" content="IE=edge"\>\<meta name="viewport" content="width=device-width,initial-scale=1"\>\<meta name="description" content="Log in to Jira, Confluence, and all other Atlassian Cloud products here. Not an Atlassian user? Sign up for free."\>\<meta name="google-site-verification" content="HNNnCkeVQ-w56fqPpX2TTEMRmta5QJ-bDunwoaUep-o"\>\<meta name="apple-itunes-app" content=""\>\<link rel="shortcut icon" href="[https://cpfs-cdn.atlassian.com/assets/shared/id-summit/id-summit-aa-favicon.ico"\>\<title\>Log]() in with Atlassian account\</title\>\<style\>.scriptLoadError{display:flex;align-content:center;background-color:#0747a6;position:absolute;top:0;left:0;width:100%;height:100%;font-size:14px;font-style:normal;font-weight:400;line-height:1.42857142857143;letter-spacing:-.005em;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}.scriptLoadError .container{color:#fff;margin:0 auto;align-items:center;display:flex;flex-direction:column}.scriptLoadError .content{background:#fff;border-radius:3px;box-shadow:0 10px 10px rgba(0,0,0,.1);box-sizing:border-box;color:#172b4d;padding:48px;width:400px}.scriptLoadError .content{margin-top:48px}.scriptLoadError .content p:first-child{margin-top:0}.scriptLoadError .content a{text-decoration:none;color:#0052cc}.scriptLoadError .logo{margin-top:48px;margin-bottom:0;font-size:40px;line-height:48px}.scriptLoadError .heading{color:#deebff;font-size:24px;font-weight:500;line-height:28px;margin-top:48px}\</style\>\<link href="<https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.5.20/static/css/main.643280c9.css>" rel="stylesheet"\>\</head\>\<body data-app-state="{\&quot;csrfToken\&quot;:\&quot;3c682aa858094d0c20cbedfeca73a31b6e161352\&quot;,\&quot;microbranding\&quot;:{\&quot;isEmbedded\&quot;:\&quot;false\&quot;},\&quot;featureFlags\&quot;:{\&quot;aid_signup.3pc.disabled\&quot;:false,\&quot;aid_signup.marketing.consent\&quot;:false},\&quot;appConfig\&quot;:{\&quot;contextPath\&quot;:\&quot;\&quot;,\&quot;auth0Config\&quot;:{\&quot;clientId\&quot;:\&quot;tDP5by46cc3gEck7d2vbHZsqsfrDK6t9\&quot;,\&quot;tenant\&quot;:\&quot;atlassian-account-prod\&quot;,\&quot;domain\&quot;:\&quot;auth.atlassian.com\&quot;,\&quot;tokenIssuer\&quot;:\&quot;[https://atlassian-account-prod.pus2.auth0.com\&quot;,\&quot;callbackUrl\&quot;:\&quot;https://id.atlassian.com/login/callback\&quot;},\&quot;isSamlEnabled\&quot;:true,\&quot;recaptchaKeySite\&quot;:\&quot;6LewHQcTAAAAAJgaYVKlQOahz4gnQME8wqUA0z0J\&quot;,\&quot;segmentIoKey\&quot;:\&quot;cb2egpwag7\&quot;,\&quot;bitbucketSignupUrlOverrideEnabled\&quot;:\&quot;false\&quot;,\&quot;sentryUrl\&quot;:\&quot;https://71e54c28be0d49f0bcd732ab30f35faa@sentry.io/275199\&quot;,\&quot;recaptchaEnable\&quot;:true,\&quot;bitbucketSignup...]() id="root"\>\<noscript\>\<div class="scriptLoadError"\>\<div class="container"\>\<h1 class="logo"\>Atlassian\</h1\>\<div class="heading"\>JavaScript is disabled\</div\>\<div class="content"\>\<p\>You should enable JavaScript to work with this page.\</p\>\</div\>\</div\>\</div\>\</noscript\>\<div id="javaScriptLoadError" style="display:none"\>\<div class="scriptLoadError"\>\<div class="container"\>\<h1 class="logo"\>Atlassian\</h1\>\<div class="heading"\>JavaScript load error\</div\>\<div class="content"\>\<p\>We tried to load scripts but something went wrong.\</p\>\<p\>Please make sure that your network settings allow you to download scripts from the following domain:\</p\>\<p\>\<b\>[https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.5.20\</b\>\</p\>\</div\>\</div\>\</div\>\</div\>\</div\>\<script\>var]() mfaServerUrl="",ticket="",requestToken="",postActionURL="",userData={userId:"",email:"",friendlyUserId:"",tenant:"",tenantFriendlyName:""},globalTrackingId="";window.onload=function(){document.getElementById("javaScriptLoadError")\&\&(document.getElementById("javaScriptLoadError").style.display="block")}\</script\>\<script type="text/javascript" src="[https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.5.20/static/js/main.e9684a94.js"\>\</script\>\</body\>\</html]()\>


author: minnsey
body: Hi  

To be honest you might be stuck for the moment.  

The registration process is an are we continue to review, but for now you need to be able to either register against a Bitbucket Server instance or against Atlassian account which uses the IE component.  

Sorry I can't be more help at this time, but please watch this space.  

<br />


author: Andy Hooper
body: Michael:  

I'm glad Atlassian folks are reading and repsonding to these.

I was finally able to get working again by completing the installation with a Google account, and then adding the Atlassian account from \[Options\] once I could get the shell loaded.   

Our network folks removed me from the group policy and then I was able to log into the website id.atlassian.com from within IE (which I couldn't before), but I was still unable to complete the installer with an Atlassian login. Please fix this, it's a huge hassle for our team.

<br />

Andy


Tags: install