youngmon/atlassian-qna huggingface dataset:
Feature request: configure required fields in custom event types
Asked by Fabian:

Is this the right place for feature requests? I cannot find where create issues to Team Calendar.

Please add ability to configure in each custom event type to control if fields Who and What are required to enter or not.

We have some custom events and Team Calendar requires input into what field. But do not need What field for this event, because What is similar to Event Type. But instead the Who fields should be required but it is not.

So please allow to fonfigure which fields are required or not based on custom event type.


Answers:
author: Shannon S
body: HI Fabian,

You can raise feature requests at [jira.atlassian.com](https://jira.atlassian.com) under the CONFSERVER project (or CONFCLOUD if you're on Cloud.)

The below feature request would cover a request for specifying custom fields:

- [CONFSERVER-51197](https://jira.atlassian.com/browse/CONFSERVER-51197)

I had found another that was more specific to your request ([CONFSERVER-49361](https://jira.atlassian.com/browse/CONFSERVER-49361)), but this was merged with the first ticket I showed you.

Please vote on the case I listed and watch it in order to be updated of any progress on this request.

Let us know if you have any questions.

Kind Regards,  
Shannon


Tags: calendar
How can I create an event on Team Calendar without associating with a user/owner for that?
Asked by Cynthia Chan:

we need to have a company wide holiday calendar that is accessible for all groups, but I can't seem to find a way to create an event without assigning to a named user.

There got to be a way to do this right? How do I do this?

thanks!


Answers:
author: AnnWorley
body: The event type "Event" doesn't require a user, the field is optional. Some of the other event types like "Leave" do require the user field to be populated. I created a custom event type "Holiday", choosing all the defaults, and it did not make the user required, so you could do that to have more descriptive names for the types of events. To create a new event type, click Add Event and then Add new Event Type:

![Screen Shot 2017-07-21 at 10.03.29 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/3468iF985C331B57241C8/image-size/large?v=v2&px=999 "Screen Shot 2017-07-21 at 10.03.29 AM.png")

comments: author: Cynthia Chan
body: Hi Ann, thank you so much for your response. that's exactly what I will do. thanks again for taking the time to share that with me.

Cynthai
Making a calendar as a home page
Asked by Chris Swinney:

Hi,

We are looking to use Confluence purely for the Team Calendars Add-in. How can I set the actual calendar of a space as the home page of that space? I have worked around this by creating a blank page, embedding the calendar, then setting that as the home page of the space, but things simply do not look quite as good as the normal calendar view.

Cheers,


Answers:
author: AnnWorley
body: I experimented on my test instance and could not set a Calendar as Site Homepage unless I did as you describe: embed the calendar in a space home page.

I created a suggestion ticket for our dev team to add the functionality: [As an admin I would like to set a Team Calendar as the Site Homepage](https://jira.atlassian.com/browse/CONFSERVER-52840) Please vote for it and comment to emphasize your use case.

What functionality are you missing when you embed the calendar? On my instance the only difference I see is the menus are moved around some.

comments: author: Chris Swinney
body: Indeed, if you can make the calendar menus of the right that would be good, but as we ONLY want to use the calendar, we don't want any of the page menus either.
Accounty Deletion when managed by an organization you left...
Asked by George Fox:

Can I delete an account that is set up for me by an organization I don't belong to?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@George Fox](/t5/user/viewprofilepage/user-id/4801163) ,

welcome to the atlassian community!

I think that the best way is to ask to an Organization Admin of that company to delete your account.

Btw, I found an article that could help you on that (<https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>).

Hope this helps,

Fabio


Tags: account
Billing
Asked by Nemanja Tanaskovic:

Hello,  

Have a question regarding how Atlassian is charging.  
For example:  
I have 15 users x $7.5 monthly = $112.5  

But, what if I add new user on 20th of March. How it will be charged and when?  

Best


Answers:
author: Jack Brickey
body: When they run the next billing cycle they will assess total users. To the best of my knowledge they don't prorate for partial days. However, I may be misinformed.


Tags: billing
Can I link my previous community identities with my current one?
Asked by D L:

As I move from one atlassian account to another due to job change, my question/answer history becomes fractured. Is there a way to link my IDs so I can keep my activity history in one place?


Answers:
author: Ste Wright
body: Hi [@D L](/t5/user/viewprofilepage/user-id/4627086)

How your account works within Community, and options for association of history, can be found on [this article](https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964).

Ste

comments: author: D L
body: thanks, Stephen. This is helpful.


Tags: account
What is the billing address for Trello for invoicing purposes?
Asked by Lucas Prater:

My company has been hired by Trello for a design workshop and we need to know what the billing address is for Trello.

Is it:  
Trello ? Address  
55 Broadway New York, NY 10006 United States, new york, ny  
?  
That's all I can find online.  
Thanks.


Answers:
author: Ste Wright
body: Hi [@Lucas Prater](/t5/user/viewprofilepage/user-id/4794117)

Not sure the Community will have a definitive answer for this one.

If you don't have a contact at Atlassian/Trello you booked the course with, I'd contact [Trello Support](https://trello.com/en-AU/contact#/)

Ste

comments: author: Alex W
body: Alex from Trello Support here! [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) is correct, billing issues aren't supported by the Community so highly recommend contacting us. That being said, I'm not aware of us running any design workshops and I'm not sure who's being billed here, Trello or [@Lucas Prater](/t5/user/viewprofilepage/user-id/4794117). Definitely need more info here!


Tags: account
how to creats my projects in jira
Asked by siva gangari:

please reply me


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@siva gangari](/t5/user/viewprofilepage/user-id/4789515) ,

as [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) said, just JIRA Admin can create project with shared configuration.

On JIRA cloud, moreover, you could create team-managed projects if you have Create team-managed projects global permission

How to create company managed projects : <https://support.atlassian.com/jira-software-cloud/docs/create-a-new-project/>

How to create a team-managed projects : <https://confluence.atlassian.com/jirasoftwarecloud/create-edit-and-delete-team-managed-projects-942834583.html>

Differences about these two project types : <https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/>

Hope this helps,

Fabio


author: Ollie Guan
body: Hi [@siva gangari](/t5/user/viewprofilepage/user-id/4789515) ,

Only **Jira** admins who have the Administer **Jira** global permission **can create** projects in Jira. Please make sure that you have Jira admin permissions.


Tags: account
How can I merge Organization domain actually I am both admin
Asked by Pii:

I have two Atlassian Domain instant that are in Standard subscriptions.

1 domain we paid direct to Atlassian and another one we paid to Dealer. any advise?


Answers:
author: Jimmy Seddon
body: Hi [@Pii](/t5/user/viewprofilepage/user-id/4772482),

Welcome to the Community!

Are you looking to keep two separate sites but manage them both under the same organization? If that is the case, please note that is only possible with an [Atlassian Cloud Enterprise subscription](https://www.atlassian.com/enterprise/cloud/cloud-enterprise).

If you what to merge the sites together, (without knowing what product, I will assume Jira for now) you are going to need to perform a Jira Cloud to Cloud migration. I'd recommend starting here for that:

<https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/>

I hope that helps you get started!

-Jimmy


Tags: account
Migration old org account to personal account
Asked by Piyush_Annadate:

I've an account which was with organization that I left recently, I do have my personal Atlassian account too, I would like to migrate ORG account with my Personal account - is that possible? If so, what's the process?


Answers:
author: Ste Wright
body: Hi [@Piyush_Annadate](/t5/user/viewprofilepage/user-id/604454)

You want to merge an org account with your personal account? Is that on the Community, or in general?

It will likely depend on whether the account was [managed](https://support.atlassian.com/user-management/docs/what-are-managed-accounts/) or not - if it was, then I think it will be unlikely you can merge it with a personal account after leaving the organisation.

Ste


Tags: account
Cannot see my certification.
Asked by Ashish Rai:

With great passion I learnt Jira fundamentals, spending money, and then took the exam wherein i scored 90%, see certification below.

<https://university.atlassian.com/student/award/VTm1CnasuYKcK4GeRW2sYc5B>.

Not showing my badge on the community site! Why should this happen, unless someone manually has to do this update! If latter true, please do.

Thank you,

Ashish Rai


Answers:
author: Julia
body: Hello [@Ashish Rai](/t5/user/viewprofilepage/user-id/4454356) , at this time, the Fundamentals badges can't be displayed in Community.

Best Regards,

Atlassian University Team

comments: author: Ashish Rai
body: Thank you Julia.


author: Ashish Rai
body: Unfair of Atlassian, when I have scored passing marks and legitimitely earned the certification.


author: Julia
body: Hi Ashish,

Jira Fundamentals University Badge is not a certification, but rather a badge recognizing your achievement of passing the Jira Fundamentals quiz.

At this time, the Jira Fundamentals University Badge cannot be displayed on Community; only certifications and pro skills badges can be displayed. This is not an intentional dismissal of your achievement. We are working on an integration needed to facilitate the display.

Thank you in advance for your patience while we complete it.

Best Regards,

Atlassian University Team

comments: author: Ashish Rai
body: Hi Julia,

Oh, thank you for the clarification. That makes sense.

Regards,

Ashish Rai


author: Fabio Racobaldo _Herzum_
body: Hi [@Ashish Rai](/t5/user/viewprofilepage/user-id/4454356) ,

at community level, under university tab, just standings,certifications or skill badges will be showed. JIRA Fundamentals is a free learning path that provide you a simple badge.

Ciao,

Fabio

comments: author: Ashish Rai
body: Sir, you misunderstood. Of course, certificate IS visible in University link or tab. In my community, <https://community.atlassian.com/t5/user/viewprofilepage/user-id/4454356>, however profile page under \<Atlassian University  

Display your certifications\> Shows \<No active Atlassian credentials\> with a Yellow coloured triangle having an exclamation mark.


Tags: account
Second admin account
Asked by richard_kim:

How can another person in my organization have an atlassian account created and see the same license information that I see and also open support tickets as needed?


Answers:
author: Mikael Sandberg
body: Hi [@richard_kim](/t5/user/viewprofilepage/user-id/4775891),

Welcome to Atlassian Community!

If you go to [my.atlassian.com](https://my.atlassian.com/) you can add more technical contacts and billing contacts for your subscriptions and licenses.

comments: author: richard_kim
body: Thanks. Where specifically?


author: Mikael Sandberg
body: If you go to Licenses you will see all that are associated with your account.


author: richard_kim
body: Got it and it worked. My co-worker can login. Thank you so much!


Tags: account
Service status tracking integration
Asked by khairnar_dhaval:

How to integrate status feeds from <https://status.atlassian.com/> to slack?


Answers:
author: Daniel Eads
body: Hi [@khairnar_dhaval](/t5/user/viewprofilepage/user-id/4732536) ,

For any of the individual status pages listed on status.atlassian.com:

1. Click the individual page you want to subscribe to (e.g. [jira-software.status.atlassian.com](https://jira-software.status.atlassian.com))
2. Click the "Subscribe to Updates" button in the top-right
3. Select the Slack tab  
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/185010i7C868DCD41BE33BA/image-dimensions/303x230?v=v2 "image.png")
4. Click the "Subscribe via Slack" button
5. Follow the Slack auth flow to authorize the app and select which channel you want to post the updates to

The only exception on our Statuspages is the one for Statuspage itself - [metastatuspage.com](https://metastatuspage.com) - as it currently doesn't have Slack enabled as a subscription option. For that one, you'll need to use the RSS option with [the Slack-provided RSS app](https://slack.com/apps/A0F81R7U7). Enter this command into the Slack channel you want to receive notifications:

```
/feed subscribe https://metastatuspage.com/history.rss
```

and that should do the trick.

Cheers,  
Daniel

comments: author: khairnar_dhaval
body: Thank you for your response Daniel. Is there noway to track all together on <https://status.atlassian.com/>?


author: Daniel Eads
body: Hi [@khairnar_dhaval](/t5/user/viewprofilepage/user-id/4732536) ,

The status pages for Atlassian products are intentionally broken out by product. While we are pleased that many teams use multiple products, the reality is that most teams do not use *all* products we offer. As an example, even in a company that uses Bitbucket, Jira Software, Confluence, and OpsGenie to manage a software development project, the developers may not need or want to know about issues affecting Jira Product Discovery or Trello - just as an example. Likewise, product managers at the same company might want to know about Jira Product Discovery and Trello, but don't want to know about OpsGenie.

Given that it takes just a matter of seconds to subscribe a Slack channel to an individual product page, we believe this is a good trade-off to ensure people in channels get exactly the updates they care about. If multiple products should be feeding into the same channel, it just takes a few clicks as a one-time configuration.


author: khairnar_dhaval
body: Thank you so much for detailed explanation. It really helped to understand how it works. Thanks a lot.


Tags: account

integration

slack

status
Bitbucket Invitation and Verification Email not received
Asked by Kyle Li:

We have a newcomer today. He wants to log in Bitbucket with the same domain email (which is also a MS365 account) as mine, and also, we invited him to our Bitbucket repository.

But none of these email account verification emails or invitation emails are received.

However, I tried to verify with my MS365 account, and it works.

Any advice? Thanks.


Answers:
author: Kyle Li
body: Issue solved by JST-723254, thanks.


author: Kyle Li
body: There was some error on the email address that it cannot be accessed by third party email addresses.

But now we fixed it, and it still cannot receive verification email. I'm afraid that it's been blocked by Atlassian/Bitbucket now.

Could somebody help?

Thanks a lot.

comments: author: Mantas Jurkuvenas
body: Same here.. not sure whats happening


Tags: account
Is it possible to rename account's Atlassian URL?
Asked by Abbas Ahmed:

Hi,

I am unable to determine from the documentation if it is possible to change/modify the name of my atlassian.net URL prefix. for example changing ABC.atlassian.net to XYZ.atlassian.net.

Kind Regards,  
Abbas


Answers:
author: Manon Soubies-Camy
body: Hi [@Abbas Ahmed](/t5/user/viewprofilepage/user-id/4760087) and welcome to Community!

You can change your Atlassian URL, [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) describes here how to do so: [Changing the URL of Jira/Confluence Cloud site](https://community.atlassian.com/t5/Atlassian-Access-articles/Changing-the-URL-of-Jira-Confluence-Cloud-site/ba-p/1901683).

Hope this helps,

- Manon


Tags: account
Is ii possible to opt-out of badges?
Asked by Tim Crowther:

Hi Folks,

I'm an old hand a development, since 1979. I'm not into these badges and would like to avoid the things altogether.

I'm not 10 years old getting a sticker for finishing-up my super-sized burger :-)

Any suggestions?


Answers:
author: Nic Brough -Adaptavist-
body: No, it's not possible at the moment. The Community Advisory Board has talked about it before when someone first asked, but my last update on it was that it's a "we'll enable it the opt-out when the community software (Khoros) supports it"

I'm afraid for now, all you can do is ignore them.

Oh, and I almost forgot, you can at least kill off the badge notifications -

* Go to profile -\> Manage Settings -\> Notifications and turn off the emails about them

comments: author: Monique vdB
body: Welcome to the community [@Tim Crowther](/t5/user/viewprofilepage/user-id/3670099)! Sounds like you have a wealth of expertise to share. If you have any issues disabling badge notifications, just let me know. I know it's not for everyone. :)


author: Tim Crowther
body: An update.

In settings I have badges I earn notification set to "Never" but email notifications are allowed because I actually may want to know about subjects I am interested in. However this also means that I can receive badge related stuff like the one today titled "Collect them all". There doesn't appear to be the granularity in the email settings to ignore badges and keep the real work-related important stuff.


author: Alison Frane
body: I agree with all the people saying they feel the whole "Badges" concept is just irritating. Looking forward to you adding the ability to opt out of this "game\*"

I'm here to work.

\*I work for a game company, no less, and I still find this repugnant.

comments: author: Nic Brough -Adaptavist-
body: I'm here to work too, and I have no interest in badges either.

I have a lot of interest in my activity being recognised though. I have made friends through the Community, partly driven by recognition of what I've been talking about here, and Atlassian reaching out to active community members.

I know it is "gamification", I know some people do not like that (Again, me, I don't like it in places where I just want someone to explain what I've got wrong), but "repugnant" feels wrong.

Why are you revolted by getting a tag that says you have engaged with and/or helped someone else?


author: Tim Crowther
body: Thank you for letting me know how the situation stands even though it was not what I was hoping to read.


Tags: account

badge
Is gthere a way to switch 'agents' into 'customers'?
Asked by Mike Deeley:

Hi,

my company set up their service desk wrong in that our customers were set up as 'agents' (licensed) instead of 'customers' (unlicensed).

This wasn't noticed until we reached our 5000 license limit the other week.

We have fixed the issue but would like to change the \>4000 (false) 'agents' to being 'customers'.

How can we achieve this?

Many thanks in advance!


Answers:
author: Jack Brickey
body: Yuck! So either manually 1 at a time - admin- user management view details of individual and deselect JSM but leave has access. OR go to the marketplace and install a trial of a bulk manage users. The later would be my approach. Note I do not have direct experience with any app for bulk editing of users.

comments: author: Mike Deeley
body: Thanks!


Tags: account
Get user profile attributes
Asked by Andrey Permyakov:

Is there any way to pull the Department\\"Based in"\\Organization type fields from the Atlassian user profile in Jira Cloud?

For routing applications in JSM. There is a Scriptrunner.


Answers:
author: Eduardo Oliveira
body: Hi [@Andrey Permyakov](/t5/user/viewprofilepage/user-id/3543990)

Just to share another solution if, in addition to the user attributes of the Atlassian user profile, you need to bring to user attributes from identity providers such as OKTA, Azure AD, or Onelogin, this app ([MindPro Sync](https://marketplace.atlassian.com/apps/1226659/mindpro-sync-okta-azure-onelogin-attributes-in-jira?hosting=cloud&tab=overview)) may be able to help.

All the best,  
Eduardo.

comments: author: Tim VanVranken
body: I'm always getting confused by the use of "User" and "Customer." Will MindPro Sync pull in data for unlicensed Customer Accounts in JSM? As an IT organization, I'm only licensing my agents who work requests and incidents. The other employees in our company are "Customers" in our projects but that who we really need the additional properties for to help refine ticket SLA's, escalations, and approval work-flows.

<br />

Thanks

Tim


author: Eduardo Sauner
body: Hi Tim,

Yes, MindPro Sync will retrieve data for these users as well, since they have the same e-mail address in both Jira and the related IdP (Azure AD, Okta, OneLogin).

Regards,

Eduardo


author: Kristian Walker _Adaptavist_
body: Hi Andrey,

Thank you for your question.

I can confrim that ScriptRunner for Jira Cloud does not provide any API's itself but instead only interacts with Jira Cloud through the rest API's that Atlassian provides and I have checked and the API's below may allow you to retrieve the data you are after.

* <https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-get>
* <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-get>

If these API's do not allow this data to be retrieved then it will not be possible to retrieve this.

Regards,

Kristian


Tags: account

jira-service-management

scriptrunner