youngmon/atlassian-qna huggingface dataset:
Can one job run multiple agents at the same time?
Asked by Patryk Seweryn:

When I configure a job, I have to decide on which agents it will be capable on running. So when it does, it chooses randomly one of listed agents and performs the job.

What I want is slightly different - I would like to make a list of few agents and run the same job simultaneously on ALL agents.

Is it possible with bamboo? The simplest option would be to create a separate job for each agent, and run each job independently, however this solution is heavily cumbersome. Is there any nicer solution?


Answers:
author: Cristiano Mariano
body: Hi! How are you doing?

We had the same necessity and solved it the way you said: creating a job for each agent.

The only advice I would give here is not to use In Line scripts in this case.

It would be better to have a script file that is called by all agents, so you would have a single point of modification in case you need.

Hope this helps!
Notifica??o indevida
Asked by Felipe Ribeiro:

Chamados sendo compartilhados com clientes que n?o s?o da organiza??o, mesmo com esse op??o de compartilhamento desativada.


Answers:
author: Joseph Chung Yin
body: [@Felipe Ribeiro](/t5/user/viewprofilepage/user-id/1204823) -

Can you provide more information on your ask? So we can further assist you.

By default there are two areas in the JSM application that control sharing -

1) For each project via Project settings \>\> Customer permissions under the "Customer sharing " section. Also refer to the following reference page - <https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/>

2) At the global level - Under Settings \>\> Products \>\> Jira Service Management section \>\> Configuration - One can control sharing requests with a customer's organization "Should new requests automatically be shared with a customer's organization?".. NOTE this change controls for the entire site behavior.

Hope this helps.

Best, Joseph Chung Yin


author: Dave Rosenlund _Trundl_
body: Oi, [@Felipe Ribeiro](/t5/user/viewprofilepage/user-id/1204823)

You haven't shared enough information with the community for us to help you resolve this.

Could you please add additional details?

Best,

-dave


Tags: cloud

jira-service-management

jira-service-management-cloud
Users incident created by email don't show in users incident list
Asked by Denis Lauzon:

If i create an incident and assing it to a user, the incident does not show in the user's incident list.

Why ? Misconfiguration ? Bug or as intended ?

Thank You

Denis Lauzon


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Denis Lauzon](/t5/user/viewprofilepage/user-id/5521243) ?

That's def. **not** "as intended." However, you really haven't given us enough information to enable us to help you.

* Is this something new that you are trying for the first time? If you create an issue directly in JSM and assign it to someone, does that work?
* How are you assigning the issue to a user?
* Please share relevant screenshots.

The more information you share with the community, the more likely it is someone will be able to help you.

Best,

-dave


author: Denis Lauzon
body: Ok i found the default request type was not set by default and that request created by me ( agent ) had no request type associated.

Now. How can i set a request type to all the request made earlier ?

The field seems to be read only , i cannot modify it

Can you help me

Denis Lauzon


author: Bhaargavi Natarajan
body: Hi [@Denis Lauzon](/t5/user/viewprofilepage/user-id/5521243)

Thank you for reaching out to the Atlassian Community!

From the screenshot, it appears the Request Type is not populated. Please refer to the following document which explains the reason behind this:

* [Known problems with viewing requests on the customer portal - request is not visible](https://confluence.atlassian.com/jirakb/known-problems-with-filtering-requests-on-the-customer-portal-1108688860.html#Knownproblemswithviewingrequestsonthecustomerportal-Requestisnotvisibleonthecustomerportal)

Regards

Bhaargavi


author: Joseph Chung Yin
body: [@Denis Lauzon](/t5/user/viewprofilepage/user-id/5521243) -

Welcome to the community. To supplement what [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) stated, what do you mean by assigning incident to user? In my experience, the user is the agent who is handling the issue. Keep in mind that in your Free subscription plan, you can only have a max of three agents.

Secondly, what do you mean that it is not showing up in the user's incidents list? What incident list?

Please advise, so we can assist further.

Best, Joseph Chung Yin

comments: author: Denis Lauzon
body: Please take the time to look at the screen capture .

It shows the user request list without the case i created under is name .

This is the base, users can login an follow the cases opened for them.

Same thing for request sent by mail.

They get assigned to me and i they do not show into there account.

Thank you![TechSupList.png](https://community.atlassian.com/t5/image/serverpage/image-id/330148iD453B46EEA2ADAF8/image-size/large?v=v2&px=999 "TechSupList.png")![userList.png](https://community.atlassian.com/t5/image/serverpage/image-id/330149iCFC202300D3B3ADF/image-size/large?v=v2&px=999 "userList.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Service Management DC - Business Projects don't seem to have lists, boards or calendars
Asked by Paul Ceronio:

Hi everyone,

This question is a bit similar to my last one:

Do the Business Projects in Jira Service Management not have lists, boards or calendars?  
Or am I just not looking in the right place for the relevant settings?

Asking specifically about **Jira Service Management Data Center** (- everything is a little bit different in Data Center it seems...).

__________________________________

Related to that: if there are no lists, can the Search page of a Business Project be set as the default page, so that it's the first page you land on when you access that project?

Kind regards and have a great weekend!

Paul


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Paul Ceronio](/t5/user/viewprofilepage/user-id/5389471). Are you coming from Cloud (to Data Center)?

The simple answer to your questions is, unfortunately, no. Atlassian Cloud solutions were inspired by their older on-prem siblings. They were built with an entirely new architecture and a similar but new feature set (based on things they learned in the on-prem world).

Atlassian Data Center solutions, on the other hand, are an evolution of the same on-prem architecture and features that existed in the Server product line.

Also, to the best of my knowledge, there no way to make a Jira Core business project page search page be the default homepage for everyone. Check out '*[Viewing a project](https://confluence.atlassian.com/jiracoreserver/viewing-a-project-938846234.html)*' for some relevant info. (Jira Core is the foundation for all of the Jira product family, on Data Center).

I hate being the bearer of bad news. Sorry. And maybe I am wrong about some of these things ---I haven't used Data Center for a couple of years now. Hopefully, someone will 'speak up' if they have better advice for you.

Best,

-dave

comments: author: Paul Ceronio
body: Hi Dave,

Thanks for the info. Pity, I suspected as much though.

I will make do with a Service Project, then.

Best regards,

Paul


Tags: business-project

data-center

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

list

search

server
JSM Forms Information before linked Fields
Asked by Jan Westphal:

Hello Atlassian Community,  

we recently added the linked fields to a Form in JSM.  
The issues we that were added before have their information only in the form and not the newly linked field.  

Is there a smart way to get the linked fields populated for the old issues?  

bet regards,  

Jan Westphal


Answers:
author: Vijay Dadi
body: Hello,

This is not possible, unless which changing the values of the fields.

If you delete the existing values, you should have migrated them to the new value which pops up at the time of deletion.

Instead and removing n adding new values, if you renamed them, old values will be updated with new automatically.

Hope this helps !


Tags: cloud

jira-service-management

jira-service-management-cloud
Line break for Customfield with long names is not working
Asked by Susann Ivarsson:

Yesterday we upgraded Jira Service Management 5.12.7 and today we can see that customfields with long names are written over the input field. Before the upgrade these customfields had a line break.

As we can see this is only affecting issue which is created through our Portal and Emails (mapping the body to fields).

Anyone who have the same issue?


Answers:
author: Ash Yadav
body: Hi [@Susann Ivarsson](/t5/user/viewprofilepage/user-id/5034023)

This is interesting, do you have an example by any chance? (Screenshot would be great).

And would you know if this is isolated to a certain field type? (e.g Dropdown, Radio Buttons etc)

KR,

Ash


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Change names of priorities for a single project
Asked by Rupa Kamat:

I want to change the priority naming convention for a project from Highest to Fatal and so on

I want this change to reflect only in one project.


Answers:
author: Nikola Perisic
body: Hi [@Rupa Kamat](/t5/user/viewprofilepage/user-id/4887929)

You can create a priority scheme and apply it to one project. To do this: Issues \> Priorities \> Add a new priority \> Priority schemes - create a new priority scheme and apply it to the project.

comments: author: Rupa Kamat
body: How will the priorities of existing tickets be handled if I change the priority scheme?


author: Nikola Perisic
body: If you delete the current pritorities, you will be asked to choose a new priority that will take place of the old one.


author: Rupa Kamat
body: Thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)


Tags: cloud

jira-service-management

jira-service-management-cloud
Value property of Multiple user picker field is not working
Asked by Sandesh TM:

After the Jira upgrade from 8.5.17 to 9.12.7, the same code used before to get the value of Multiple user picker field (textarea field) through value property of Javascript code in custom plugin is not working. Is any other alternative for fetching the value of this field?

Customfield object.value;


Answers:
author: Joseph Chung Yin
body: [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975) -

Need more details from you, so we can assist you further.

1) What custom plug-in?

2) What errors messages?

3) What does your process do etc...

Best, Joseph Chung Yin


author: Tuncay Senturk
body: Hi [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975)

I think you forgot to share the code. If you share more details, we may be able to help.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
I would like to enable my clients to send email
Asked by Kevin Tillier:

How can I create an email like support@email.com that then automatically creates a ticket in Jira service desk.

Same question goes for Jira Discovery project (Product idea collection)


Answers:
author: sharos_pillai
body: Hi [@Kevin Tillier](/t5/user/viewprofilepage/user-id/5520934) , Go to Project -\> Project Settings -\> Email requests.

Connect a custom email account -

After connection to your custom email account, click on the 3 dots and "Configure email request types"

Thanks

SP


author: Trudy Claspill
body: Hello [@Kevin Tillier](/t5/user/viewprofilepage/user-id/5520934)

Welcome to the Atlassian community.

Jira Service Management projects in Jira Cloud automatically have an email address created for them, and Atlassian manages that email address so you don't have to. Refer to this documentation.

<https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/>

I don't have any information about using email to add to Jira Discovery.


Tags: cloud

jira-service-management

jira-service-management-cloud
No default setting for "Share with" when customer creates a request
Asked by Vladislav Nikov:

I have 1 customer in 1 organization submitting new ticket.

My expectation is that based on this setting

![Capture.PNG](/t5/image/serverpage/image-id/329877i99D956500B00A08F/image-size/large?v=v2&px=999 "Capture.PNG")

JSM will automatically populate "Share with" with the one and only org in which the customer is in.

What am I missing here?


Answers:
author: Susan Hauth _Jira Queen_
body: Hi,

It's officially a bug. [JSDCLOUD-14257](https://jira.atlassian.com/browse/JSDCLOUD-14257)

Please vote/watch!

Susan


author: Susan Hauth _Jira Queen_
body: Same here. Just raised a support ticket as it seems to be a bug.


author: Ciara TN
body: I don't think you are missing anything Vladislav. We are having the same issue.   

I will be raising a ticket with Atlassian to see if there is something going on here.   

It was working before we upgraded.


Tags: cloud

jira-service-management

jira-service-management-cloud
Problem displaying Confluence pages in browsers
Asked by Administrateur:

Hello,

We've noticed that when our customers perform a search on our JIRA portal, it suggests links from our Confluence knowledge base. However, when the customer clicks on the link, the Confluence page opens in an iframe. For some time now, we've observed that browsers block this display for security reasons.

The following message appears in the browser console:

**Refused to frame '<https://xxxx.xxx.com/>' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'."**

Is there a solution to this problem?

Would it be possible to open the Confluence page directly in a new tab, which I suppose would solve the problem?

Thank you in advance for your help.

Best regards,


Answers:
author: Tanya Rosario
body: Hello,  

To resolve the issue of Confluence pages being blocked from loading in iframes on the JIRA portal due to Content Security Policy (CSP) restrictions, you can adjust the CSP settings on your Confluence server. Specifically, add the domain of your JIRA portal to the frame-ancestors directive in the CSP header. This modification will allow Confluence pages to load within iframes on the JIRA portal without triggering security warnings. Alternatively, you can configure the links in the JIRA portal to open Confluence pages directly in a new tab, bypassing the need for iframes and avoiding CSP restrictions altogether. This solution ensures a seamless browsing experience for your customers accessing Confluence knowledge base links from the JIRA portal.  

Best Regard,  
tanya635rosario  
[myloweslife](https://www.my-loweslife.com)

comments: author: Administrateur
body: Hi Tanya,

Thank you very much for your response. Indeed, opening a new tab would probably provide a better user experience. Do you know how I can set this up ?

Best regards,


Tags: data-center

jira-service-management

jira-service-management-data-center
can I add multiple Services over api?
Asked by Michael Steiner:

Hi,   

I'm pretty new to the ITSM part in Atlassian but familiar with RESTapi in jira /confluence/admin

I was wondering that there is not a documentation how I could create a Service in ITSM

did I just looked it over 100 times or is there no way of creating 100 Services over API?

br Michael


Answers:
author: serge calderara
body: Hello ,

check this :

<https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/>

regards


Tags: cloud

jira-service-management

jira-service-management-cloud
Service field is not persistant in ticket
Asked by Fabrice Gantois:

Hello

We defined "service" on our JSM project and add the field in the tickets structure. (affected service).

The field viewable in the ticket and the list of values display but the selected value is not persistent after a refresh or reopen of the ticket the "service"field is empty again.

I define an automation rule which run perfectly to select a value on it.

Thanks in advance if someone can be explain my issue me why ansd help me to resolve it.

Fabrice


Answers:
author: Vijay Dadi
body: hello [@Fabrice Gantois](/t5/user/viewprofilepage/user-id/5317291) ,

Can you share the snipper of your automation to set the affected service. I hope you are doing it using advanced mapping in Edit fields.

Vj

comments: author: Fabrice Gantois
body: Hello  
please find the part of my automation rule

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330669iF2437C4ED3DEBB19/image-size/large?v=v2&px=999 "image.png")and now the value became persistent

thanks a lot


author: Fabrice Gantois
body: Vijay  
sorry for my mistakes.

Thanks for your answer. I will share my automation but currently i find a workaround via an other field.  
but I didn't use advacned mapping , i sure that wasn't the reason of non persistent value.  

Fabrice


Tags: cloud

jira-service-management

jira-service-management-cloud
In Issue filter page for filtering the data, is the Update button mandatory or optional in 9.12.7?
Asked by Sandesh TM:

In the issue filter page when we are filtering data based on project, issues type, status in jira-8.5.17 when we used to click on the respective checkbox of selected filter, the table data used to get refreshed. Whereas, in Jira-9.12.7 I do see we need to click on update button after selecting option. So, is that mandatory in Jira-9.12.7 or do we have any solution to hide the button and load table data on checking the checkbox.![Jira-8.5.17 filter page.png](/t5/image/serverpage/image-id/329859i9166B84FA1E49F47/image-size/large?v=v2&px=999 "Jira-8.5.17 filter page.png")![Jira-9.12.7 filter page.png](/t5/image/serverpage/image-id/329860i63CDFF287BABC813/image-size/large?v=v2&px=999 "Jira-9.12.7 filter page.png")


Answers:
author: serge calderara
body: When you update you criteria filters, you need to click on the Search button to validate you result.

Can you imagine all the refresh and server activities which can occurs in term of performance if each time you change an option filters data gets refreshed immediate .

regards


Tags: data-center

jira-service-management

jira-service-management-data-center
Marking recently updated issues in the queue - instead of numerous emails
Asked by Paul Ceronio:

Good morning - in Europe at least... ?

Our Service Desk coworkers are feeling some email-fatigue in the the first week after implementing their project.

I've purged as many notifications from the template as I feel warranted, but the cry that goes up from the multitude is that they are still feeling overwhelmed.

Is there a way to mark issues in a queue that were newly commented/updated AND the new comments/updates have not yet been looked at?

Our old ticket system had a star to mark any newly updated issues - ist there anything similar in Jira?

Thanks and regards,

Paul


Answers:
author: Paul Ceronio
body: [@Juan Carlos Pin](/t5/user/viewprofilepage/user-id/4667358) , [@Krystian R??ycki](/t5/user/viewprofilepage/user-id/5499607)

Great, thanks for the input! I'm starting to look at the solutions in a bit more detail. I get the impression that the Service Desk team will have a toss-up between the filter and the batch email options. Will let you know.

Best regards

Paul


author: Juan Carlos Pin
body: HI [@Paul Ceronio](/t5/user/viewprofilepage/user-id/5389471)   
What about creating a filter with this JQL?

ORDER BY updatedDate ASC;

this way the ones which are not updated will be at the bottom.

Tell me if it helps!  
GOOD LUCK!


author: Krystian R??ycki
body: I think it's not in accordance of how notification scheme looks like - for example if you would like to receive comments as email notifications then what is the purpose of missing some of them?

I suggest marking which notifications are unimportant and then disabling them in the notification scheme.

Another thing I suggest is enabling "Batching email notifications" in system settings and setting it for example for 30min. It should merge notifications in this period


Tags: issue

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

queue

recent

server

update
Can Jira Service Management move Outlook mails to a subfolder?
Asked by Paul Ceronio:

Hi everyone,

We have a recently taken our first service project live. It creates issues from emails it pulls from a Support email inbox in Outlook.

Our old ticket system was configured to move emails it had finished processing from the inbox to a subfolder in Outlook (no one can tell me how, nothing was documented ?).

Is there a similar functionality in Jira Service Management?

Our IT ServiceDesk team is concerned that

1. Jira SM must reliably process each and every email that goes into the Inbox

2. Outlook rules won't reliably handle the process of identifying emails that were processed by Jira and move them into a subfolder.

Is there a way to configure Jira to handle Outlook emails in this way?

Regards, Paul


Answers:
author: serge calderara
body: Hello,

Before anything please note that for such implementaton it is better to handle the suppport email input as a non monitor mail box form other users the reason for that is a follow :

When you configure your email handler for Service management inbox monitoring, you can decide to configured proceded email to be flag as read or delete them from the source.

If you have an incoming email dedicated for service management in your mail box which has not been process yet and a user read that mail , then that email will be merk as read by the user and will be not process any mor for your service management handler

To reply your question :

1 - Have a decated inbox folder in your email system where each incoming email will be dropped into ( ex: JSM-Email )

2 - Setup a rule in your outlook which identify from a criteria incoming email dedicated to JSM and move them in the JSM-Email folder

3. As an option, create a rule which check all read email from JSM-Folder and move then to an archive folder. This way in case an email did not get process you can recover it and scan it again

4 - If you can add as a recommandation, a dedicated input email not monitored by any normal user excpet some admin who know what to do

Regards


Tags: data-center

email

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

ms-outlook

server
Linking microsoft forms to Jira service desk
Asked by Daniel Schacher:

Im starting a new job and their current customer feedback streams are all over the place. I want to use Jira service desk to manage it all. However, most of their feedback is currently via microsoft forms. Is there a way for a service desk ticket to be created when a microsoft form gets filled out?

Any help is welcome.

Thank you,


Answers:
author: Alex Koxaras _Relational_
body: Hello [@Daniel Schacher](/t5/user/viewprofilepage/user-id/5520725) and welcome to the community,

Out of the box you can't do it. However, you could use MS Automate to do that <https://powerautomate.microsoft.com/en-us/templates/details/00811383841943c9bdeb1bdeff23248a/create-jira-issue-with-microsoft-forms-response/>

Other articles within the community suggests the same

* <https://community.atlassian.com/t5/Jira-questions/How-can-I-integrate-Jira-and-MS-Form/qaq-p/2347858>
* <https://community.atlassian.com/t5/Jira-questions/Can-Jira-Issue-can-be-created-with-Microsoft-forms/qaq-p/2421095>

You could also use a 3rd party app like [https://marketplace.atlassian.com/apps/1225964/microsoft-forms-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1225964/microsoft-forms-for-jira?tab=overview&hosting=cloud) (if you are on jira cloud), altough Ive never tried it.

Last option would be to user jira's rest api.

Le me know if that helped.


Tags: jira-service-management

jira-service-management-unknown-hosting-type

unknown-hosting-type