youngmon/atlassian-qna huggingface dataset:
th issue
Asked by Henry Simon:

We use Adaptavist Themebuilder and just noticed a strange issue. At the very end of loading a page, the table headers are all moved to the very top of the page while the td items remain where they should be on the page. Has anyone run into this issue before? Thank you.


Answers:
author: Fabian Lim
body: Hi [@Henry Simon](/t5/user/viewprofilepage/user-id/4584418)

Do you have any screenshots that you can share? also feel free to contact adaptivist support as well.

Regards

comments: author: Henry Simon
body: Hi Fabian,  
This is what my test table should look like.  
![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/184949iEC69BC581D6A8B18/image-size/large?v=v2&px=999 "Capture.PNG")  
And this is what it looks like after the page finishes loading.  
![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/184950iA0A2A4F1340D437A/image-size/large?v=v2&px=999 "Capture1.PNG")  
Thanks.


Tags: confluence-server

server
how can i use the new editor?
Asked by long qian:

i want to use the new editor , just like can i use '/ code' to notify the macro and i dont need edit it in a box, i think it's pretty good , can i devops it on my server ?


Answers:
author: Pramodh M
body: [@long qian](/t5/user/viewprofilepage/user-id/4754608)

This is not available

Please find the reference here

<https://community.atlassian.com/t5/Confluence-questions/When-can-we-expect-new-editor-in-Confluence-Server/qaq-p/1446525>

Thanks

comments: author: long qian
body: Thanks, I get it


Tags: confluence-server

migration-customer-care

server
notifications
Asked by manu jerem:

bonjour j'utilise trello et j'aimerais savoir quand j'ai tout mes tableaux ouvert si je peux avoir une notifications quand une personne me marque un commentaires car la je suis obliger de cliquer sur chaque tableaux pour voir si j'ai un commentaires .

merci pour les infos


Answers:
author: Michael Pryor
body: You want to "watch" the board: <https://help.trello.com/article/799-watching-cards-lists-and-boards>
Why does the Trello home page not show my tasks due in the next 6 days?
Asked by Kenny Steyn:

Help?


Answers:
author: Blair at Atlassian
body: Hi Kenny,

'Due Soon' Cards show up in the Trello Home if:  
1) You are a member on the card **and** there is a due date that is not marked complete **and** the due date is not older than 2 weeks **and** the due date is not in the future by more than 30 days **and** the card is not archived, on an archived list, or on a closed/deleted board.  
2) There is no member assigned to the card **and** you are a member of the board **and** there is a due date that is not marked complete **and** the due date is not older than 2 weeks **and** the due date is not in the future by more than 30 days **and** the card is not archived, on an archived list, or on a closed/deleted board.  

If the card(s) in question have the criteria above, and are still not appearing in your Home, take a screenshot and share it with us, or reach out to our [support team directly](https://trello.com/en-US/contact) so we can take a look!
Can i use same list & Same lables used for another board? as template ?
Asked by wasantha kumara:

i want to use same label for many number of boards, so if there is a way to use that as templates of import method?


Answers:
author: Torben_trello
body: If you need to make a new board with the same labels as an existing board, you can do that by [copying that board](http://help.trello.com/article/802-copying-cards-lists-or-boards) (uncheck "Keep cards" if you don't want to copy the cards as well) in the web or desktop app.

It will create a new board with the same labels as the one it was copied from. Is that what you are looking for?
How can you automatically add same team members when creating new board from template
Asked by Ann Eaton:

We have to create new boards each month from templates, the same team members use these boards each month but the system will not copy the members from the template and they all have to be added to each card manually. Can this be automated?


Answers:
author: Ryan
body: Hi Ann,

We have a way to quickly add all team members. You can click on "Invite" and then as you start searching for someone, you will see the option to add all team members. You can see this here: [https://share.getcloudapp.com/lluY1kOj.](https://share.getcloudapp.com/lluY1kOj.?)

Unfortunately if you only want to invite some of your team members, you will need to invite each one individually.

Thanks!

Ryan

comments: author: Ann Eaton
body: Thank you, will give it a try.
TRELLO and NORD VPN
Asked by Fran?ois AMADEI:

Hello

I'm using NORD VPN and I cannot use it with Trello.

When my VPN is on, I cannot for exemple open a card on trello or upload a doc.

Do you know if Trello limit the use of VPN ?

Tks


Answers:
author: Michael Pryor
body: I don't think this is a restriction on the Trello side. It sounds more like blocking of resources that trello needs by the VPN
Trello third party crmble field
Asked by Isaac Lim:

Hi i manage to input crmble field templates into my Trello Board, when i view it on my trello board i can see the information. However when i export the lead information, i could not be able to see the 'source column' information on my excel format. Tried export by CSV and Excel export. Both has the same issue of not showing the 'source column - which means where this lead came from' , other information is shown accordingly in the crmble fields. Can i know the solution for this matter?


Answers:
author: milynnus
body: [@Isaac Lim](/t5/user/viewprofilepage/user-id/4031528) went to investigate this further.

found out that CRMBLE fields

```
[{'id': '5f7161bd14c4ef5491508680', 'idPlugin': '5e5e8b4b55a4ea5fedc0dafa', 'scope': 'card', 'idModel': '5f7161bcc8394e1fcd771838', 'value': '{"CRMBLE_CARD_CONTACT":{"crmbleFieldsValues":[{"id":"firstName","value":"Gimoteo"},{"id":"lastName","value":""},{"id":"phone","value":""},{"id":"email","value":""},{"id":"company","value":""},{"id":"jobTitle","value":"Apps Square S.L."},{"id":"dateCreated"},{"id":"origin"}],"googleUrls":[],"googleDrive":false,"dateCreated":"2020-09-28T04:08:28.791Z","dateLastUpdate":"2020-09-28T04:08:28.791Z","trelloUrl":"https://trello.com/c/jJfLHI23","trelloCardId":"5f7161bcc8394e1fcd771838"}}', 'access': 'shared'}]
```

can be exposed using Butler Http Request to an endpoint, you can make the CRMBLE variables for a deal available to Butler in the form, say, httpresponse.firstName and you get the value "Gimoteo".

I did the same for Typeform. The implementation there uses an attachment.


author: milynnus
body: [@Isaac Lim](/t5/user/viewprofilepage/user-id/4031528) Except for a few Power Ups like custom fields, plugin data are available for the purposes you indicated. To get the data, you need to get the plugin data via Trello API. Furthermore you need to do your own investigation as these are normally published. It can also be kept as share or private in card, board, member objects. All observations based on developing my own Power Ups and some 3rd party PU like Maps and Smartfields.   

This is for PU Developers <https://developer.atlassian.com/cloud/trello/power-ups/client-library/getting-and-setting-data/>


Tags: crmble
I'd like to mark my card according to the elapsed time.
Asked by Kim William:

Hi all.

I would like to mark my card according to the elapsed time.

For example)  
the card will be marked blue 1 day after.  
the card will be marked red 1 week after.

Is this possible?

Thank you :)


Answers:
author: Vongsawat
body: If you have Trello Gold and up, you can do this easily with Due Date Events. Start with a rule where new cards get a due date in 1 day. If a card with no label hits its due date, add a blue label and set the due date to 1 week after. If a card with blue label hits its due date, remove blue label, add red. etc. You can play around from there.  

Much more difficult on free though, might not be possible? Due to no access to Due Date rules, as well as the one-per-type limitation.  

<br />

comments: author: Kim William
body: Thank you for your reply.

You mean that add a label manually? but I would like to add label automatically.

And I'm using Trello free version.


author: Vongsawat
body: No, the labels are added automatically. But my solution does not work for Free version sorry :(  

edit: You can make automation events with Butler, but rules that trigger off of the Due Date element are one of the perks you only get if you pay :T
Define Value on some tiles will not accept a value. Box is empty
Asked by Phil Webb:

The block where you put a deals value on some tiles is empty with no slots to put the value and will not accept anything. Any ideas


Answers:
author: Vini
body: Hi Phil,

I'm not sure exactly which part of Trello are you talking about. Do you mind sharing a screenshot of what you are seeing, removing any personal data from it?
Can I secure boards / cards so no one else can delete cards?
Asked by dave_anderson:

Real bummer. We have a new employee, and SOMEHOW she deleted or archived MANY trello cards on our Full Team Trello Board. VERY FRUSTRATING. I can't seem to find the card(s) I'm looking for that dealt with compensation. I tried looking in archive and searching the boards for keywords, but no luck. So, after using Trello for YEARS, I have found that it is not as secure as I thought. So is there a way I can set boards up so only creators can delete cards?

Any possible way of getting back or at least reading the content of a delete card?


Answers:
author: Michael Pryor
body: We make it really hard to delete cards. You can't do it by accident. (You first need to archive the cards which many people complain about, but this is the trade off we made because we don't want people to do it by accident).   

I would look in the archive or your browser history (or ask your employee) to try to find out what happened. You could also look at the activity log on the board.   

comments: author: dave_anderson
body: Unfortunately, I see cards in the Activity where it says she DELETED them and others that say she Archived them. But when I search for the key few I need, using keywords, they are not found. Since it only tells me Care NUMBERS like 256 that was deleted, I can't tell for CERTAIN she deleted it. But, if I searched for a keyword I KNOW was in the card, it should be found, even if Archived, correct? Thanks for responding!


author: Michael Pryor
body: You can look through all the archived cards on a board.

<https://help.trello.com/article/795-archiving-and-deleting-cards>

It's in the sidebar on right hand side, under More...


author: milynnus
body: [@dave_anderson](/t5/user/viewprofilepage/user-id/3733939) I learnt very early in this Trello journey that deleted Trello cards are not recoverable. So I can understand your frustration. The intra board permissions are very limited. The most common recommendation is to have people on Observer status. Since you are not new, I am sure you know it means that you should have Business Class on your teams.

I did challenge myself to have a mechanism to protect cards from deletion and to 'recover' the data. It traps and action as part of the board trigger and use that data provided by Trello to reconstruct the card. So it is actually a new card...ie new Id etc

<https://youtu.be/vuu4nJ8ET4Y>

comments: author: dave_anderson
body: GREAT IDEA! Thanks.


Tags: card

delete
How can I add a card cover and update the card cover?
Asked by Ruth Battistetti:

I already enable card covers in the settings. I added attachments to the card, but under the attachment I only see the options: comment, delete, edit. I do not see "add as cover".


Answers:
author: Vini
body: Hi Ruth, it should be there!

Do you mind opening a support ticket with us? We might need to take a look into your account specifically to see if there is something wrong there.

<http://trello.com/contact>
I cannot log into Trello with Google Chrome
Asked by Monica Perez:

Hi everyone,

I normally use Vivaldi as my web browser and I have no problems with it, but when I wanted to log into Trello using Google Chrome, this error popped up. It basically says that I have to clean the cache so I stop having this issue, which I did, but the problem persists. I tried logging out of Vivaldi and logging in Chrome afterwards but to no avail. What can I do? ![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/104662i9CB7C831794BFFF7/image-dimensions/613x313?v=v2 "Screenshot.png")


Answers:
author: Tina Rungsawang
body: I had this problem for a long time but finally was able to fix it by deleting random Chrome extensions I forgot I even had, and disabling the ones I needed. I was able to successfully log in after all extensions were turned off, and started turning them back on one by one. Now I'm able to log into Trello on Chrome, and still have my necessary extensions turned on.

comments: author: Monica Perez
body: Hi Tina,

Yes, you were right; I started ruling out add-ons on Chrome and found the extension that was causing the problem. Thank you so much for your help!


author: Kieren
body: Hi Monica,

It could be caused by a Chrome extension interfering with Trello. The error is usually related to your browser, try these troubleshooting steps on Chrome when you have a chance.

Please ensure you're using a browser version that is supported:

* [Chrome](http://www.google.com/chrome/) - Latest stable release

1. Try to delete the appropriate cookies for your browser. Delete cookies in your browser related to id.atlassian.com.

2. In Chrome, go to your Preferences \> scroll down to Advanced Privacy. Locate the Site Settings section. Select the Cookies and Data section. If the option Block All Cookies is selected, set it to turned it off so that you accept all cookies.

3. Open an incognito version of your browser and navigate to <https://trello.com/login> and try to log into your Trello account.

4. If you're using any Chrome extensions, try disabling one of them then log into your Tello account. If that doesn't work, disable another and try again. Keep going until they're all disabled to work out if that's the cause.

Let me know how it goes!

comments: author: Monica Perez
body: Hi Kieren,

The 4th option was the one for me, as one of the add-ons I had was interfering with Trello. I was able to rule it out fairly quickly tho! Thank you so much for your help.


Tags: account
How many times paid for user?
Asked by Dominik Krawczyk:

I use trello:

- 1 team for family

- 1 team for work

I bought business trello for me (as an user) for work team. But when i want to use trello for my family team trello business doesnt work. Why?! I need to pay twice for the user?


Answers:
author: Vongsawat
body: Trello Business Class is something you buy for a Team, not for a User.  

There are only two levels for the user, Free and Personal. Trello Gold is Personal. If you are part of a Team that has Business Class, you also have Personal.  

But Business Class itself is attached to the Team.
What happen when a member of a team is no longer with the company, What happen to the data?
Asked by Oscar Lopez:

What happen when a member of a team is no longer with the company, What happen to the data? Can the data be recovered? How? can the employee block the company or the rest of the team from accessing his or her data?

Thanks


Answers:
author: Vini
body: Hi Oscar,

That depends a lot on the team configuration, the subscription level and who were the board admins.

If the board was a personal one (not a part of any team) or a private board on a free team, the only way to recover access to that data is by gaining access to the former employee's account.

That can be done if their email address belongs to the company. Your IT team or your email service provider can help you setting up a redirect from their email to yours, and that would allow you to reset their password and login.

If the board is on a [Business Class](https://trello.com/business-class) team, the admin of that team can take over the board. If the board is on a free team, upgrading to Business Class or starting a [free trial](http://trello.com/free-trial) is also an option.
Exportar para o Excel
Asked by Katia Meneghetti:

Pessoal, boa tarde!

Eu preciso exportar os Cards do Trello para o Excel.

Por favor, algu?m sabe como fa?o para exportar inclusive os campos personalizados?

Tentei, mas esses campos personalizados n?o est?o sendo exportados. Eu preciso deles em Excel.

Obrigada!

K?tia


Answers:
author: Vini
body: Oi Katia,

No momento, n?o temos uma ferramenta dentro do app para exportar campos personalizados. ? poss?vel fazer isso usando a API e fazendo uma chamada para o recurso plugin Data [/cards/\[cardId\]/pluginData](https://developers.trello.com/advanced-reference/card#get-1-cards-card-id-or-shortlink-pluginData).

Talvez o apoio de um desenvolvedor seja necess?rio para realizar essa tarefa.

Se voc? quiser, tamb?m pode testar algumas extens?es de terceiros, como por exemplo?

* <https://chrome.google.com/webstore/detail/export-for-trello/nhdelomnagopgaealggpgojkhcafhnin?hl=en-US>
* <https://chrome.google.com/webstore/detail/trelloexport/kmmnaeamjfdnbhljpedgfchjbkbomahp>


Tags: export

ms-excel
Trying to accept an invite to a board...
Asked by Laura Martinelli:

I was sent an invite through my email to join a board but I am getting the message that the user already has a membership. I'm not sure if this means I already have access to the board or if something else is the issue. Regardless I am not seeing the board on my home trello page.


Answers:
author: Tracy Baer
body: I came across this snag too. Here's the scoop:

In the world of Trello there are [three options for licensing](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.trello.com%2Farticle%2F831-trello-business-class-vs-trello-gold&data=02%7C01%7Ctracy_baer%40cooperators.ca%7Cfc1eaaac88644646bdf708d82355ee12%7C2e0565a853ce4c589dda5ea21ae6b16d%7C0%7C0%7C637298199253408691&sdata=CaWa6Arat5CcxWBZVndmt899Y5xiSdDurSoKIGwJXr4%3D&reserved=0):

* Free
* Business Class
* Enterprise

For myself, I currently have two boards under a Business Class license. Under this Business Class license "Team Members" with Admin rights can access as many boards as can be created under the Business Class license. There is a fee for each person under the Business Class license. So I put everyone else under Guests to keep the cost down.

The guests however are only allowed to access 1 single board under the Business Class license. If I try to give someone access to more than one board they get the error you spoke of.

The work arounds are for the board owner to add you as a Team Member under the business class license or change to an Enterprise license, then Guests can access multiple boards.
Cards disapearing in desktop version
Asked by Tiago Oliveira:

Hey guys!

Have you ever had the problem of come cards disappearing from your boards in desktop version? I got the same problem in Chrome and Firefox: when I open the board they?re there, but just an instant later, they vanish!

When I look at the app they?re there, so... what can possibly be wrong?


Answers:
author: Vongsawat
body: A bit of a reach, but could it be filtered? Do you have a 0 Search Results in the top right of the board? click the X next to it if so.  

If not, perhaps an extension is going haywire? Try accessing the board in incognito mode. If everything is fine there, it means some extension is acting up, and turning extensions on/off then refreshing until you figure out which one will probably be the way forward from there.  

Hope that helps.

comments: author: Tiago Oliveira
body: Hi there!  
I?ve tried both of your sugestions.  
Nothing on search results and in Firefox?s incognito mode happened the same: I open the board, see all the cards, count 1, 2, 3, and they vanish.  

WTH!


author: Irina Jovanovic
body: on the board menu click "Archived Items" find the card and click "Sent to board"

comments: author: Tiago Oliveira
body: There?s nothing there!  
I don?t think the cards are archived because I still can see them in App.  

Thank?s, for the help, Irina!


Tags: desktop
Locked out of an account
Asked by lukasz odziewa:

Hello,

So I got locked out of my Trello account because of 2FA :( Lost access to the connected phone and, unfortunately, can't find backup codes. I don't really care about this account so I'd create a new one but here's the problem:

- I'm trying to create a new account, something like myemail+trello@myorganisation.com

- trello sees that this is an email address from myorganisation.com and wants me to log in using Atlasian account through Google only

- I can log in to my Atlassian account using Google but only myemail@myorganisation.com, not myemail+trello@myorganisation.com

- I'm not able to log in to the old Trello account or create a new one

What to do in this situation?  

Cheers!


Answers:
author: Ste Wright
body: Hi [@lukasz odziewa](/t5/user/viewprofilepage/user-id/4030373)

It's difficult to advise on this situation because it involves Atlassian user accounts.

I'd advise contacting Trello Support via this link - <https://trello.com/contact#/> - and see if they can help advise on next steps for you :)

Ste
Tax residence certificate
Asked by Beniamin Zapa?a:

Hi there,  
where I can find a tax residency certificate?


Answers:
author: Judith Garc?a
body: Hi,  
where I can find a tax residency certificate 2022, 2023 y 2024?


author: Micha? Gilbert Lach
body: Hi there,  
where I can find a tax residency certificate 2023?


author: Blair at Atlassian
body: Hey Benjamin! I checked with our support team and I see we sent you a copy of the tax residency cert on 7/29/20. If you didn't get it, let me know!

Thanks so much!

comments: author: Beniamin Zapa?a
body: Hi!   

ok, I got it  

Thanks so mych!
use trello on local server
Asked by Davide Serfilippi:

we would like to use Trello, Desktop version, running on a local server, without cloud connection, it's possible?? thanks


Answers:
author: Nic Brough -Adaptavist-
body: There are no "server" versions of Trello. As far as I know, there are no plans to do it either.

The best I think you can do is use the mobile apps for Trello - they can work while you're offline and do a synchronisation when they can reconnect.


Tags: server
Assigning a task on Trello free account
Asked by Carly Hopkins:

Hi there, how do you assign a task to a Member on the Trello free account? Obviously the Assign feature isn't available until we upgrade. Thank you.


Answers:
author: Carly Hopkins
body: Hi Ollie  
yes I have invited to join the Board, but say I want to add an Action Item for someone to complete, is there a way to notify them without upgrading account?

comments: author: Ollie Guan
body: Still unable to add users to this card?

![TIM??20200728142831.png](https://community.atlassian.com/t5/image/serverpage/image-id/104564i0A78A71FFD533198/image-size/large?v=v2&px=999 "TIM??20200728142831.png")


author: Carly Hopkins
body: Yes I have added them to the card.


author: Carly Hopkins
body: So now how do I assign a task to the Member when I Add an Item?


author: Ollie Guan
body: Hi [@Carly Hopkins](/t5/user/viewprofilepage/user-id/4025825) ,

Add members to the card here is equivalent to the allocation of tasks.

Add Members to cards to assign people to tasks, and easily see who is doing what and what still needs to get done.

<https://trello.com/en-US/guide/feature-deep-dive.html>


author: Louie
body: Hi--But how would you know who owns the task among the collaborators who've been added to a card? In Asana, you can assign the task owner and add team members as collaborators in a card. Does Trello have a similar feature? My concern is a basic project management issue: a task should have ONE clear task owner, otherwise, it won't move.


author: Ollie Guan
body: Hi [@Carly Hopkins](/t5/user/viewprofilepage/user-id/4025825) ,

Have you invited team members to join this board?

![TIM??20200728140457.png](https://community.atlassian.com/t5/image/serverpage/image-id/104563iE3FFD56AA2710B1C/image-size/large?v=v2&px=999 "TIM??20200728140457.png")

comments: author: Carly Hopkins
body: Thanks Ollie, makes sense :)