youngmon/atlassian-qna huggingface dataset:
The create space button is inactive and the solutions in the knowledge base didn't work.
Asked by Chris Vienna:

We have the following problem. We tried different devices, the main used browsers (edge, chrome, firefox), deactivated all plugins, deleted the cache on the server as described. We tried everything in the article.

<https://confluence.atlassian.com/confkb/create-space-button-inactive-in-add-space-dialog-312740689.html>

Quick help would be very much appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: This is going to be a hard one to track down. If everything in the kb article has not helped, then there is something else interfering with the javascript.

So, some more questions

* If you open up the developer tools in the browser, does it show you any errors in the page (especially javascript ones)
* Does the "work around" in the document work? If it does not, what errors does it throw?
* What version of confluence are you running?

comments: author: Chris Vienna
body: Hello Nic,

thanks for the answer. We did actually figure it out ourselves and it was kinda our own fault.

What happened was:

We sync an AD group as the confluence user group, a technician added a new user and we went over the license limit. It doesn't show as a problem in the health check nor is it mentioned in the knowledge base article for the problem.

It's also (at least for us) odd, that all users including the admin were affected instead of just the new user being unable to work in confluence. It didn't make much sense to us, so it took quite some time until someone stumbled over the problem.


author: Nic Brough -Adaptavist-
body: Ahh, of course, I should have thought of that, but went down the js route in the troubleshooting doc (as I've seen it before).

Atlassian applications take a simple "you're not licenced for this" and makes the entire system read-only when it's got an invalid licence. But doesn't always tell people that. It doesn't have a way to identify "new user" really, so locking them out alone wouldn't work, and it wouldn't necessarily make the admins aware that the licence is breached in the same way 500 users all reporting "can't write" would!

Well spotted!


Tags: confluence-server

server
How often do you need to use Confluence, Service Management, Software on a free plan?
Asked by Tyler Stephens:

Hi everyone,

How often do I need to utilize Confluence, Service Management, Software on a free plan? We haven't used Confluence recently and received an email stating it would be deactivated if we didn't start using it.

What do I need to do to keep this environment active? Will one post keep the site active?

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: From memory, I think the period is around 4 months. I had a reminder about one the other day, and while I've every intention of using it, the last time I hd the time to look at migratiing up was around the end of May.

One single login should do the trick in theory, but to be on the safe side, make a page update (even just starting a draft and wandering off or deleting it - that puts something in the database that says you used the system)

comments: author: Daniel Eads
body: Just confirming this from the Atlassian side - we send reminder emails at 60 days and 90 days of inactivity (logging into the site, viewing a page). At around the four month period we do send another email about a day before the site is suspended. I would suggest not ignoring the warning or suspension emails - we do delete the sites that have been suspended for a short period of time.


author: Tyler Stephens
body: [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694) Will updating a page in Confluence prevent the deactivation? Or can I just login into the Confluence section of my environment?


author: Daniel Eads
body: A "view page" activity will prevent deactivation. Jira and Confluence are evaluated separately however, so you do need to be active in **both**products in order to reset the respective active periods.


Tags: cloud

confluence-cloud

jira-service-management

jira-software
System Error Content Indexing
Asked by IT Support:

Hello Team,

I tried to rebuild the index but the Content Index page didn't work :

I have the following error : System Error "Oops - an error has occured"

Can you help me to resolved this issue?

Regards

Jonathan Giacinti


Answers:
author: Daniel Ebers
body: Hi [@IT Support](/t5/user/viewprofilepage/user-id/2396275)

unsure if you already have seen the following article at least I can share that the error message is mentioned in it and it's pointing to trouble with the index.

Please check if the information could be of any further help:

* **Confluence fails to start due Failed to create searcher for directory or read past EOF** <https://confluence.atlassian.com/confkb/confluence-fails-to-start-due-failed-to-create-searcher-for-directory-or-read-past-eof-589366590.html>

Regards,  
Daniel

comments: author: IT Support
body: Hi [@Daniel Ebers](/t5/user/viewprofilepage/user-id/800113)

Thanks for your feedback, but i have restarted the server DB and now it's work fine.

Regards

Jonathan


author: Daniel Ebers
body: Great to hear that - glad you fixed it!  
Cheers,  
Daniel


author: Nic Brough -Adaptavist-
body: What does the log file say the problem is? ( \<confluence home\>/logs/atlassian-confluence.log )

comments: author: IT Support
body: ERROR \[http-nio-8090-exec-7\] \[plugins.createcontent.impl.DefaultSpaceCollectionService\] searchForRecentContent Error when searching for recent content  
-- traceId: 0ed1e83dd076c833  
com.atlassian.util.concurrent.LazyReference$InitializationException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantedLuceneConnection' defined in class path resource \[indexingSubsystemContext.xml\]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate \[com.atlassian.bonnie.LuceneConnection\]: Constructor threw exception; nested exception is com.atlassian.bonnie.LuceneException: java.nio.channels.ClosedByInterruptException


Tags: confluence-server

server
Scroll bar of the window resets eveytime when I select a member to search cards.
Asked by lalitmee:

I think its kind of irritating that when I search cards on the basis of the member by selecting any member of the board the scrollbar of the window in which the users are listed resets on every selection and then I have to scroll again to go to the previously selected user.

I don't know its a bug or something else. If anyone else has also faced the same issue or is it me only?

Thanks.


Answers:
author: Garrett
body: Hey [@lalitmee](/t5/user/viewprofilepage/user-id/3549256)

I'm able to replicate this same behavior currently, and while it is expected to function this way, I totally see why that's a frustrating experience when you have a lot of team members.

I'll let our team know about your suggestion for improving this, and we'll at least take that into consideration going forward.

Let me know if there's any other feedback I can share for you!

comments: author: lalitmee
body: [@Garrett](/t5/user/viewprofilepage/user-id/1548804) thanks for replying.

Actually yeah it's really frustrating because my team is big and when we are having some meeting or stand up that looks so frustrating. That's the reason I reported that here.

Thank you so much. Great product.
Is it possible to email Trello boards?
Asked by Sara Ali:

Hi everyone,

Just wondering, is there a way to send the contents of the Board on Trello via email? Basically I have someone who prefers seeing the tasks via email as opposed to logging in on Trello.


Answers:
author: Iain Dooley
body: [@Sara Ali](/t5/user/viewprofilepage/user-id/3549156) here's an example Trellinator script that would email a board to someone in this format:

List name:

- Card name  
- Card name 2  
- Card name 3

List name 2:

- Card name 4  
- Card name 5

etc. It picks only cards assigned to the given member:

<https://gist.github.com/iaindooley/981daca6db0ca82abc17ff1ddaecd61a>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
Butler: How to automate moving a card once the end time has passed
Asked by Emma Turner:

Is it possible to have a card move from a list to an alternative list once a due date end time has passed?

I am setting up a very complicated travel itineary. I have lists for each date and then cards on each date with either an activity, travel, further info or dining info. Ie, lets say there is a flight to catch from Houston to San Antonio which departs on 4th October, it leaves at 14:40 and arrives at 15:40. I have this set up on a List "4th October" and the card titled Flight with a Due Date, start time and end time (to correspond with the flight departure and arrival time). Once the Due Date end time has passed I would like the card to automatically move to the "Completed" list.

I have worked out how to set up Butler to move any cards once the Due Date has passed, to a list called "completed" at 23:59 each day (see screengrab) but would prefer the individual card moves so that as items pass during the day they essentialy fall off the List. This way when the traveller is looking at his list for 4th October he will only see the items which are still upcoming not the ones he has already completed that day.

Ideally I'd like the whole now empty List to then be archived.

Does anyone know if this is possible?

![Screenshot 2019-09-05 at 15.56.43.png](/t5/image/serverpage/image-id/65292i60486C4319B7B0C1/image-size/large?v=v2&px=999 "Screenshot 2019-09-05 at 15.56.43.png")


Answers:
author: Garrett
body: Hi [@Emma Turner](/t5/user/viewprofilepage/user-id/3525874)

Since you want to have these cards move on their own rather than at a scheduled basis, you'll want to create a Due Date command like this:

![Screen Shot 2019-09-16 at 1.58.59 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66432iA09BAC1F329FBA2A/image-dimensions/567x288?v=v2 "Screen Shot 2019-09-16 at 1.58.59 PM.png")

With that set, you could then update your scheduled rule to archive all cards in that list at the end of the day, if you preferred.

I hope that helps!


Tags: butler
Custom Fields Required?
Asked by Sam Boyer:

Does anyone know how to make a custom field required? Or perhaps create an email when someone doesn't fill it out?


Answers:
author: Iain Dooley
body: [@Sam Boyer](/t5/user/viewprofilepage/user-id/298858) there's no way to make custom field required, and the trigger "when a user doesn't fill out a custom field" doesn't really make sense (since, until someone fills out a custom field, they haven't filled it out by definition :)

Do you mean something like if someone hasn't filled in a particular field and then attempts to move the card to the next list or something like that?

Perhaps you would be better off using something like Google Forms for the data collection and then populating the fields in Trello when a form response is received

comments: author: Yatish Madhav
body: Hi

I would also be interested to know if this is in developement or can be done in any other way please?

Thank you in advance.


author: John Funk
body: Hi Sam,

You need to either modify the existing Field Configuration or create a new one if you don't want the field required for all projects.
Email on all updates with custom field?
Asked by Sam Boyer:

We need to be able to send an email to 1 email address when any board card is updated, completed, checklist, attachment added, anything is done to a card? We need to include a unique id in it so we can link it to our other software. Like a serial number or some back end id for each card that is unique to it. I assume there is something that Trelo has that identifies that?

Also, we have a custom field that we would like to pass in this email, do you know how to pass a custom field?


Answers:
author: Garrett
body: Hey [@Sam Boyer](/t5/user/viewprofilepage/user-id/298858)

Using a Custom Field is definitely your best bet for referencing that unique ID. The challenge however is getting that data into an email.

Currently, there won't be a way to include that ID in a native Trello notification email. So instead I'd recommend using either [Butler](https://trello.com/power-ups/5935cab6b26816f9d49fd814/butler) or [Zapier](https://zapier.com/app-directory/trello/integrations) to pass that along.

With Butler, you can set up rules to watch for a specific action to occur on a card, which would in turn send an email notification including the custom field. Here's an example of how that would look using a [Custom Field Variable](https://help.trello.com/article/1160-custom-field-variables):

![Screen Shot 2019-09-13 at 5.05.04 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66239iE1B863264523C849/image-dimensions/575x363?v=v2 "Screen Shot 2019-09-13 at 5.05.04 PM.png")

The caveat is that you would need a rule to cover each action that occurs on those cards.

Alternatively, you could explore setting up a zap that would watch for any changes made to a card on your board then send an email with that card's relevant Custom Field data.

Feel free to explore both of those options. Hopefully that will help!
Trello powerups 1 for each board?
Asked by Espen Skjeggestad:

Trello says in its info that you can use 1 power-up per bord.   
But when i tried to add a power-up to a bord without a power-up aktive it says

"This bord has the maksimum nummer of allowed power-ups"

I am in a team that has one other board that use one power-up. Is this the reason we cant use it on the other bord we made? On that bord they use Trello and i want to use something else on the board i just created. Can i only use Trello on all boards ?


Answers:
author: ManuR
body: Hi Espen,

You should definitely be able to add a Power-Up to your board if none are enabled on it yet!

The pop-up letting you know the board has reached the limit will be displayed instantly though which can be confusing but the Power-Up should appear in the board menu after that.
Moving a card day by day.
Asked by Pete:

I have a card on a board that my assistant works from every day. We have it in a list called Daily Tasks.

Once she has completed her tasks she moves it to a list called Completed Tasks.

At 12 noon the next day I would like the card to be automatically moved back to the Daily Tasks list.

Would this be possible using Butler for example? And if so how would I go about doing it.

Any answers appreciated. Thanks in advance.

Pete


Answers:
author: ManuR
body: Hi Pete,

While this is not possible on Butler when using a Free account, if you're account is upgrade to Gold, you'll be able to use a Calendar rule to make this happen :)

If the card you use is always the same, you could set up a Calendar rule this way to automatically move back the card each day:

![Screen Shot 2019-09-13 at 3.31.40 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66159iD90F700FC4E672BC/image-dimensions/503x297?v=v2 "Screen Shot 2019-09-13 at 3.31.40 PM.png")

Calendar and Due dates rules in Butler are currently only available to paid accounts starting from Trello Gold.

Let me know if that helps!

comments: author: Pete
body: Thanks, we are all gold so should be good to go.  

We actually found that Repeater works for this so I guess there are 2 options :)


Tags: butler
trello is unable to embed video into a card
Asked by imraanyounas:

Dragging a youtube URL to a card in trello just adds the url - no embedding or cover image.

I have tried firefox, chrome and IE and the same issue across all 3 browsers.

![image.png](/t5/image/serverpage/image-id/65280iD2E49DA90E4E4ABA/image-size/large?v=v2&px=999 "image.png")

is all I get


Answers:
author: Blair at Atlassian
body: Hello Trello friends!

I wanted to touch base about this issue -- it has been flagged with our engineering team and we are working toward a solution. Thank you for your patience and persistence.


author: akay64x2
body: Identical issue -\> <https://community.atlassian.com/t5/Trello-questions/Trello-paste-link-auto-title-and-cover-image-fetch-no-longer/qaq-p/1172599>  

Upvote
If I leave will a trello board close
Asked by Ali Carter:

Hello,

My questions is if I leave a Trello board will it close as I was the one that opened it.

Essentially I started the board for a client however as the project has come to an end I wish to separate from the board but leave them with it.

I have ensured the client is named as an admin on the board.

Can you tell me if the board will close on my leaving?

Thanks in advance for your help!

Ali


Answers:
author: ManuR
body: Hi Ali,

No worries there! As you have already made sure to transfer the admin permissions, the board will stay open once you leave it and your client will still be able to access it :)

comments: author: Matthew Hearn
body: Will all the cards and comments I made still remain? I am transferring a board from a professional to a personal account. I have added the personal account as an admin and want to remove the board from the professional account but I do not want to lose the cards and comments made by the admin member that is leaving the board.


author: ManuR
body: Hi again Mathew,

The cards and comments will remain even if you leave the board so you should be fine.
Is there a way to send reminders to external people not using Trello?
Asked by Reneta Jenik:

Hello there,

I am using Trello as an order queue assigning the cards to independent contractors, each card is for a separate order (and customer). I wanted to check how can I send a reminder before the due date to the customer (the contractor should be getting it already as they are assigned on the card). The customers are not part of the team, not set up on Trello and I don't want them to see all this information. Can I still send them an email or text reminder for their specific order/card due date?

And can I custom the text of the reminder?

Thanks,

Reneta


Answers:
author: Iain Dooley
body: [@Reneta Jenik](/t5/user/viewprofilepage/user-id/3547903) You can send emails using the Butler power up. If you combine this with custom fields, for example you could have a custom field called "Customer Email", then you can use that field value as the address like:

{{%Customer Email}}

comments: author: Reneta Jenik
body: Thanks, Iain, this is very helpful! I did it and it works!

Thanks!

Reneta


Tags: reminder
Trello wont let me Authorize ZOHO CRM in .eu
Asked by Marcus Victor:

Hi Trello,

Do you have an idea or workaround for pushing trello cards to ZOHO CRM in.eu?

Or any news on when Trello can integrate with ZOHO CRM in .EU?

<https://community.atlassian.com/t5/Trello-questions/trello-powerup-for-zoho-desk-registration-get-quot-ERROR-invalid/qaq-p/1076486>


Answers:
author: Garrett
body: Hey [@Marcus Victor](/t5/user/viewprofilepage/user-id/3547775)

I'm afraid that this is something that falls to Zoho to change. Because the Power-Up is managed by them, they would need to update it to allow for Zoho.eu to integrate with the Power-Up.

I'd suggest reaching out to Zoho's support team and let them know of your interest in this. I hope that helps!


Tags: zoho
Drag and drop Youtube links no longer embed description and image on card
Asked by Wim Lasoen:

Only a few days ago, dragging and dropping a link from Youtube produced a card containing Title and Description of the Video and a preview image.

WAAUW. I even wrote the guys @Meistertask to brag about this wonderful feature Trello has and they don't blablabla

Today I try the same but .... only links show up.

What's (not) happening?


Answers:
author: Fiona Jackson
body: This has become an issue for me. As a filmmaker/teacher this is the function I use the most, and that I encourage my students to use as well. Without it, Trello becomes somewhat useless for us. Is it going to be fixed or should I find another platform to collate research/ideas?


author: Wim Lasoen
body: > We don't have an ETA on when a fix for the issue will be pushed, but as soon as one is available we will deploy it.
>
You wrote this September 2019. Stil not resolved, or have I missed anything?


author: Wim Lasoen
body: We're november now; in the meantime, we've enjoyed a few weeks/days (?) everything worked well.

Now not only the video thumbnail problem is back, also sending a website to trello results in a card with just an URL, whereas in the past Trello rendered a beautiful preview of the particular webppage.

Il'd like to stick with Trello so much, but this kind of inconsistency will never convince me to pay for it.   

I also really do not understand that for an app that is supposed to be 'visual', nobody cares about solving this bug for once and for all making a priority.


author: Blair at Atlassian
body: Thanks for taking the time to write about this -- I know it's been a frustrating bug, but I wanted to reach out and mention that we are working on it.  

We don't have an ETA on when a fix for the issue will be pushed, but as soon as one is available we will deploy it.  

If there's anything we can help you with or if you have any other concerns, please let us know and we'd be happy to help.

comments: author: Amanda Paldao
body: Has this been fixed or any estimate as to when?


author: Wim Lasoen
body: You just don't care anymore, do you?


author: akay64x2
body: Not the only one with this complaint, this really reduces a lot of use cases for my Trello workflow.

Identical Issues:  
<https://community.atlassian.com/t5/Trello-questions/Trello-paste-link-auto-title-and-cover-image-fetch-no-longer/qaq-p/1172599>  

<https://community.atlassian.com/t5/Trello-questions/trello-is-unable-to-embed-video-into-a-card/qaq-p/1171142>


Tags: card

preview

video
Board Template assignments
Asked by William Robison:

We use board templates to build projects. When we build the template, we assign cards to individuals. However, when we copy a board to make a specific project, it does not bring those assigned individuals over. Is there a way to get this to transfer or is this manually done each time a copy of a board is made?

Thanks


Answers:
author: Iain Dooley
body: [@William Robison](/t5/user/viewprofilepage/user-id/3547623) There is nothing built in to preserve member assignments, but this Trellinator function is an example of copying a board, preserving board members and then preserving member assignments from the original:

<https://gist.github.com/iaindooley/3fd6dce3ae4f688b1d008b037d93f1f8>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
Can I bookmark a filtered view without causing the filter menu to open automatically?
Asked by Brian Hall:

If I bookmark a filtered Trello board and re-visit it later, the filter menu is open by default.

Even if I remove the \`menu=filter\` query parameter from the URL, it's automatically added.

Is there a way to open a filtered view from a bookmark without having the menu appear? I'm starting to wear out my W key


Answers:
author: Garrett
body: Hey [@Brian Hall](/t5/user/viewprofilepage/user-id/3547465)

I'm afraid there isn't a way to hide that board by default when the filter is applied, but I totally understand wanting to keep that closed by default.

I'll pass your interest in this updated behavior over to our team for consideration---let me know if there's any other feedback you'd like me to share!

comments: author: Brian Hall
body: Thanks [@Garrett](/t5/user/viewprofilepage/user-id/1548804) - good to know, and I appreciate you passing it along ?