youngmon/atlassian-qna huggingface dataset:
Jira - Show reason for issue transition denied
Asked by Jannis Ruef:

Hello everyone,

I am currently trying to set up some rules for a standard project workflow. Within this workflow (company managed projects) I have been able to restrict the transition between two status when the field "Time spent" is not greater 0. Though, this has led to some confusion, as Jira is only showing the user that they are not allowed to move an issue, but not why.

![Screenshot 2024-06-12 085357.png](https://community.atlassian.com/t5/image/serverpage/image-id/329372i3D9D6C17DF2C2021/image-dimensions/211x195?v=v2 "Screenshot 2024-06-12 085357.png")

Is it possible to customize the message shown on the board so the user knows what to do/change?


Answers:
author: John Funk
body: Hi Jannis - Welcome to the Atlassian Community!

One option would be to place a transition screen on that transition that let's them know that they must have hours \> 0.

Otherwise, you would need a 3rd party app like JMWE or ScriptRunner to set up the validation with a message.


Tags: cloud

jira-cloud
How to automate sending attachment to Telegram
Asked by raya_amrullah:

I know that it is not possible to automate this process in trello, and I've used some third-party automation apps. The attachment is a photo or a video.  

Trello will give you the URL for previewing the attachment such as this one:  
[Ref2.jpg (1302?1216) (trello.com)](https://trello.com/1/cards/6451c631cc0a261d74a14987/attachments/645333549bd4c55ac60a7cc2/download/Ref2.jpg)

But it is not possible to be sent via telegram.


Answers:
author: milynnus
body: [@raya_amrullah](/t5/user/viewprofilepage/user-id/5243027)

I have done some work with Telegram and Trello. My bot operates a webhook and other endpoints to the bot. You can use http request from Trello automation and Trello api to send image to the endpoint just like any other Post Request. In another use case, Trello serves as a CMS and the data is staged in a NOSQL DB and a shopping user to buy content and sees an image with a BUY button. In most cases, I would use Trello for workflow by creating cards in Trello with a tme.id


author: Matthias Gaiser _K15t_
body: Hi [@raya_amrullah](/t5/user/viewprofilepage/user-id/5243027)

welcome to the Atlassian Community.

I'm not too familiar with Telegram, but I would first try to post a message from Trello to Telegram and then continue to post an attachment.

I'd probably approach it like this:

* Create a Telegram bot \& get its API token
* Add the bot to the desired chat and get the chat id
* Use Trello Automation to send an [HTTP request](https://support.atlassian.com/trello/docs/issuing-http-requests/) to the [Telegram API](https://core.telegram.org/bots/api#sendmessage)
* If that works, I'd have a closer look into the attachment.

Does it already work for you to send messages from Trello to Telegram?

Cheers,  
Matthias.

Note: My approach has been inspired by [this Github Gist](https://gist.github.com/dideler/85de4d64f66c1966788c1b2304b9caf1).
Filter Trello Chat in MS Teams to only send assigned card notifications
Asked by Kath Fuller:

I have integrated Trello into MS Teams but I want to only receive chat notifications from Trello for updates on Cards assigned to me. Not for all board or list activity - does anyone know how to do this?


Answers:
author: Sal
body: Hey [@Kath Fuller](/t5/user/viewprofilepage/user-id/5242932)! Sadly, you can't have notifications only for the cards assigned to you at this time with the Trello app for MS Teams. However, you can use the command trello feedback (you'll need to include the at sign in front of "trello") to share your feedback with our team, and ask if they could, in the future, add this functionality to the notification settings. They'd love to hear your thoughts on this!
Can't add additional authorized organizations to GitHub powerup
Asked by Darcy Neal:

I can't add additional organizations to my GitHub authorized accounts.  

The first time I set up the Github powerup was able to authorize my github account and add the organizations I wanted to authorize, but I have not been able to edit it since.   

I tried clearing everything by clicking 'remove personal data', then 'disable'. Then I opened the github powerup in an incognito window, clicked 'authorize my account', then 'link my github account' button, but it just adds the same previously approved organizations, and doesn't give me the option to select additional organizations.   

How do I authorize additional organizations? I have hunted for the answer and tried everything I can for this..   

<br />


Answers:
author: Darcy Neal
body: Ok, I figured it out. I had to go to Github.com \> settings \> Applications \> Authorized OAuth Apps, and revoke Trello GitHub Integration.


author: Darcy Neal
body: Its important to note that the other organization i'm wanting to add, I would need to request access, so its not an organization that could be automatically added. The first time I went through this process, the github window showed all the organizations, with buttons next to them to 'request access'. Now, everytime I go through this process, the github auth window opens for a split second then closes, as its just using the previously saved settings and not allowing me to modify what organizations I want to have access to.

comments: author: Darcy Neal
body: I am trying to delete my current trello account, which will take like 10 days for it to do so. So i logged into another trello account using a different email, and it also didn't let me choose which accounts to authorize??? This is frustrating and I really want to be able to request authorization from the private organizations I'm a part of.


Tags: github

power-up
I am not receiving email notifications
Asked by Karen Lange:

I have checked my settings and I should be getting them.


Answers:
author: Carlos Garcia Navarro
body: Hi [@Karen Lange](/t5/user/viewprofilepage/user-id/5242848) ,

Welcome to the Community! Have you checked this article? : <https://support.atlassian.com/trello/docs/notifications-are-not-working/>

Were notifications working at some point, and stopped working?

comments: author: Karen Lange
body: Hi they have not been working for months. I have only just realised due to missing following up on a few items. It made me realise that I have not been receiving email notifications.

The article mentioned above does not answer my issue unfortunatley.
Can I create a card in trello via a zoho or other form and attach an image?
Asked by tyler rast:

We'd like to gather data and an image from our sales team via a Zoho or other form and then use zapier to create a card that includes that data and image. I have tried using zoho forms but they do not upoad. Any suggestions?


Answers:
author: milynnus
body: [@tyler rast](/t5/user/viewprofilepage/user-id/5242797)

The simple answer has to be a yes. So if you are coming from Zoho via Zapier, you can include attachment when you create a card assuming Zoho trigger provides the image url(public). There are many other forms that allows you to do the same. Obviously there is a need to look at the specific implementation.


author: ?i?dem B?y?ka?ik
body: Hello [@tyler rast](/t5/user/viewprofilepage/user-id/5242797),

Welcome to the community. Cigdem from Hipporello here. We have a [Service Desk Power-Up](https://www.hipporello.com/trello-power-ups/service-desk) for Trello that allows you to create forms and publish them on a branded client portal as below.   

Each form fill then creates a card with all the attachments and other details. You can also send messages to those who submit forms right from the created Trello card.  

![sd form view.png](https://community.atlassian.com/t5/image/serverpage/image-id/263047i94DFF889C9D4EDF9/image-size/large?v=v2&px=999 "sd form view.png")

Give it a try and let me know if you have any questions,

Best regards,
Why can i not see any issues in our Marketing Service Desk Kanban board
Asked by sdillow:

Our team cannot access any service desk requests via the Marketing Kanban Board.

The screen shows that there are no issues. This started happening on 13 June.

![Screenshot 2023-06-14 112759.png](https://community.atlassian.com/t5/image/serverpage/image-id/263041i818DD23821B82E12/image-size/large?v=v2&px=999 "Screenshot 2023-06-14 112759.png")


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@sdillow](/t5/user/viewprofilepage/user-id/5242784)

I believe it's hard to say anything from that, but do you mean you had Trello cards and they got lost? Can you give more detail?


Tags: jira-service-desk
Membership Questions
Asked by Linda Manaugh:

I'm directing a project that will last for the next 3 1/2 years. We are a very small foundation (2 staff working on the project) and an independent contractor consultant working with us. If she has her own Trello account (standard or premium), can I invite her to be a third member of my board without paying for her?

If I pay for her to be a member, can she use that membership to have a workspace and create her own private boards for her other clients?

I'm not finding my answers in the FAQs.


Answers:
author: Alina Kurishko
body: Hi Linda,

Welcome to the Atlassian Community!

Let me clarify the confusion about how an upgrade in Trello works. Basically, a subscription is purchased per Workspace and not a user account.

It means that if an independent contractor consultant already has a subscription for any of her private Workspaces, you'll still need to purchase an additional seat for her in your Standard or Premium Workspace. The only way to keep an account not billable in your Workspace is to add her to only 1 board within a Workspace. Adding her to 2 or more boards would make her seat billable (read more about [multi-board guests](https://support.atlassian.com/trello/docs/multi-board-guests/)).

Here's the article explaining how billing in Trello works: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

I hope this clarifies the matter, but I'd be glad to answer any further questions if they come up!

Alina \| The Trello Team
Unable to use imagename as a card cover..
Asked by omar Battistoni:

I'm getting an error trying to upload an image to a trello card cover. It doesn't matter which Image I'm using. When I try to add the card cover image trello responds with

**Unable to use** ***imagename* as a card cover.**.


Answers:
author: Alex W
body: Hey [@omar Battistoni](/t5/user/viewprofilepage/user-id/5242622) - welcome to the Community!

We're currently in the middle of an incident that is affecting card covers due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>
Photos attached to cards are not appearing as usual
Asked by Alexandre Caldeira Augusti:

I am trying to attached a picture and making it to the cape of the card but it seems the system has changed. If true, this is terrible to my work flow and i will probably leave trello for that. Please somebody tell me this isn?t the "new" trello, I beg you.

![Captura de tela 2023-06-13 171735.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/263017i33FE6BFA2C4C5E41/image-size/large?v=v2&px=999 "Captura de tela 2023-06-13 171735.jpg")


Answers:
author: Alex W
body: Hey [@Alexandre Caldeira Augusti](/t5/user/viewprofilepage/user-id/5242617) - welcome to the Community!

We're currently in the middle of an incident that is affecting attachments due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>

comments: author: Alexandre Caldeira Augusti
body: Ah, that explains the problem \^\^?  
Thanks!


author: Jill
body: Having the same issue. I hope it is resolved quickly.


author: Denis Pereira
body: I just created this same question! It must be some bug in trello! We hope they resolve this soon.


Tags: attachment
Error adding image to card cover.
Asked by Denis Pereira:

The "create cover" option from an attached image on cards has disappeared. I can't put any custom image as a cover on the cards! Can anyone tell me if it's a trello bug or some option to enable?

![Imagem do WhatsApp de 2023-06-13 ?(s) 16.22.08.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/263016i8F9473B3D01CEB03/image-size/large?v=v2&px=999 "Imagem do WhatsApp de 2023-06-13 ?(s) 16.22.08.jpg")


Answers:
author: Alex W
body: Hey [@Denis Pereira](/t5/user/viewprofilepage/user-id/5242616) - thanks for raising this.

We're currently in the middle of an incident that is affecting card covers due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>
Make Cover not working
Asked by Shae Hudson:

I've never had it happen before where I can't add a cover image to a card. Tried different file formats and don't have the option to "Make Cover" on attachments. Also tried changing the cover image and uploading the image that way, and it says it's unable to use the image as a card cover....


Answers:
author: Alex W
body: Hi [@Shae Hudson](/t5/user/viewprofilepage/user-id/4612588) - thanks for raising this issue.

We're currently in the middle of an incident that is affecting card covers due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>

comments: author: Shae Hudson
body: thanks!


author: Jill
body: I am having this same issue.


author: Monica Dandridge
body: This issue is still happening. It won't allow me to upload images as a cover either. Any ETA Trello? We are in November 2023 at this point.


author: Mikael Sandberg
body: There is currently an active incident that is caused by AWS that affects Trello functionality, see <https://trello.status.atlassian.com/> for more information.


author: Mark Randall
body: I'm having the same issues today.


author: modern
body: Also having this issue.
Trello Automation
Asked by Satakshi Garg:

I want to create an automation in Trello.  
Basically I am adding 2 new custom fileds to my trello cards - primary and secondary assignee. I want that as soon as the first member joins the trello card, he/she becomes the primary assignee, and rest others who join after him/her are the secondary assignee. Please help.


Answers:
author: Sal
body: Hey [@Satakshi Garg](/t5/user/viewprofilepage/user-id/5242602)! In your case, I'd recommend taking a look at our help doc here <https://support.atlassian.com/trello/docs/working-with-custom-fields/> where we explain how you can use Custom Fields with Automation commands, and how to pull the information based on actions on your card to your custom fields. I hope this information helps!

comments: author: Satakshi Garg
body: Thank you Salomao !! It helps
Email-to-board stopped working
Asked by SeqMatic:

My email-to-board address seems to have stopped working as of this week. Is anyone else having the same issue?


Answers:
author: Alex W
body: Hey [@SeqMatic](/t5/user/viewprofilepage/user-id/5242601) - welcome to the Community

We're currently in the middle of an incident that is affecting email to board due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>


author: Krissy Lee
body: sure am, just noticed it. NOW what. that's a very important tool for me, even more so than Card Aging.
Why doesn't accept Trello my own photos as card title images? How can I fix that?
Asked by J?rgen Schaser:

I often used to add my own photos as card cover images.  
Thiw worked perfectly until yesterday.

Even multiple images could be added at once to create separate cards with those images.  

Today I cannot add ANY image from my computer to my cards. Even those used yesterday don't work today .  

Images from Unplash are allowed as cover images without any problems.   

Any idea, what could be wrong and how can I fix that?  

I need to add lots(!) of images in the next few days!  

Thank you  
Juergen


Answers:
author: Alex W
body: Hey [@J?rgen Schaser](/t5/user/viewprofilepage/user-id/5242578) - welcome to the Community!

We're currently in the middle of an incident that is affecting card covers due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>

comments: author: J?rgen Schaser
body: Thank you, Alex! It seems to be resolved.

Cheers  
Juergen


author: CP Photos Toronto
body: Hi, we are having the same issue. I see others are as well.


author: Jacob Watson
body: I'm having the same problem as well. No images, gifs, or anything other than Unsplash images work for me. I don't even have the option to use attachments as covers anymore at the moment.

This is my error:

![Screenshot 2023-06-13 at 3.11.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/263015i8DDE6BC41C24993D/image-dimensions/351x119?v=v2 "Screenshot 2023-06-13 at 3.11.27 PM.png")

File size is not the issue, as I have tried about a dozen different sizes. Hopefully this issue is resolved quickly---it looks like this has been an on and off problem since 2020.

comments: author: CP Photos Toronto
body: I can't say we've experienced this previously. It's a function we use routinely and depend on it, so...hope it is resolved soon.


Tags: image
Unable to add cover image/no option to add cover image
Asked by Keith Pierce:

We've had no trouble creating cover for our cards until today. We get an error message when we try uploading an image to a Trello card cover. Regardless of what size or format we use, we get the following message:

"Unable to use *image_name* as a card cover..."


Answers:
author: Alex W
body: Hey [@Keith Pierce](/t5/user/viewprofilepage/user-id/5242568) - welcome to the Community!

We're currently in the middle of an incident that is affecting card covers due to the AWS outage early today. You can learn more about this incident and track when it will be resolved at <https://trello.status.atlassian.com/incidents/0lgddwdrzgnc>


author: Jaime Yoo
body: Same here! Just started happening to us today - very weird because all other cards still show the option to make the existing image a cover or remove as cover, but if you add a new image to that same card, you cannot make that image a cover.

All of our newly made cards today cannot have an image due to this issue.
Is Butler still an option for Trello? I don't see it in the Power-Ups.
Asked by Craig Lawhorne:

I'm newish to Trello and want to use Butler to help with the Daily Task Management Template, but I can't find Butler in the Power-Ups, as the tutorials direct me to.


Answers:
author: Hana Ku?erov?
body: Hi [@Craig Lawhorne](/t5/user/viewprofilepage/user-id/5242423) ,

welcome to the Atlassian Community!

I believe what you are searching for is under Automation button - it is now integrated into every board.

<https://trello.com/butler-automation>
Sort a list in real time
Asked by Christina:

Is it possible to set an automation for a list to sort the cards in realtime by due day


Answers:
author: Christina
body: ![Bildschirm?foto 2023-06-14 um 08.24.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/263057i6AB339C6BD98F6B9/image-size/large?v=v2&px=999 "Bildschirm?foto 2023-06-14 um 08.24.23.png")


author: Dreamsuite Mike
body: I always use the "when a card is added to list {listname}, sort the list..."


author: Sayed Bares [ServiceRocket]
body: Welcome to the community [@Murat Akbulut](/t5/user/viewprofilepage/user-id/5242299) !

Sounds like a perfect use case for [Board Buttons](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Board-Buttons). You will just need to add a board button and choose the sorter actions and then add all the lists in which you want to sort their cards based on due date:

![board button.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/262925i9777BB1ECF826CC5/image-size/large?v=v2&px=999 "board button.jpg")

comments: author: Christina
body: Thank you very much. Nice one.
reglement abonnement
Asked by christophe .P:

Bonjour,

J'ai prix l'abonnement Trello au mois de janvier 2023. J'ai pay? le prix annuel.

Au moi de juin 2023, il m'est d?bit? a 2 reprises, la somme de : 74......

Merci de bien vouloir me recr?diter ces sommes svp.

MERCI


Answers:
author: Alina Kurishko
body: Hi Christophe,

Welcome to the Atlassian Community! I hope you don't mind me answering in English ?

I see you've already submitted 2 tickets about this issue. Our Billing \& Licensing team should get back to you soon and continue communication on the ticket. Apologies for the delay!

Alina \| The Trello Team
Automation rule trigger - move cards from one specific list to another specific list
Asked by simone.steffen:

I know we can trigger an automation when a card is moved in and out of a list; but is there a way to trigger an automation when a card is moved from a specific **List A** to a specific **List B**?


Answers:
author: Sal
body: Hey [@simone.steffen](/t5/user/viewprofilepage/user-id/5242286)! You can definitely create an Automation command that has the trigger when a card is added to a specific list, as outlined below:

![AutomationRule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/263197i4B34099220B18515/image-size/large?v=v2&px=999 "AutomationRule.jpg")

You can have it as a trigger when a card is moved to List A, but you can't have a trigger for a command when a card from List A is moved to List B. I hope that helps!

comments: author: Brittany Joiner
body: Actually, i think you can! You should be able to use that filter button to specify the current list a card is in and select the plus button next to it to add the criteria:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/263237iD0E2CF6EE9234925/image-size/large?v=v2&px=999 "image.png")

So your trigger would look like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/263238i5D23D28FABA78F72/image-size/large?v=v2&px=999 "image.png")

Let me know if i'm misunderstanding anything!


author: Sal
body: Hey [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)! Thanks for finding that! I probably missed that when I was looking at the Automation triggers. Hopefully, that will do the trick!


author: Brittany Joiner
body: [@Sal](/t5/user/viewprofilepage/user-id/4788952) no worries!! it's a sneaky one ?


author: simone.steffen
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)amazing, thank you so much! That is exactly what I needed, didn't think of checking the filter - it is a sneaky one!


Tags: automation
email report for 90 days
Asked by Mark Wallenmeyer:

I'm looking to set up an e-mail report for due dates 90 days out. Takes time to get some things done!  
The only option that I see is 7 days.

<br />

Is there a way to set the e-mails to 90 days?

Thank you.


Answers:
author: Oliver S
body: Hi Mark, welcome to the community! To customise beyond what's provided in some of the pre built reports - we'd definitely recommend checking out [Scheduled Automations in Trello](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-automations). Also have a getting started video [here](https://www.youtube.com/watch?v=-f7Xw8iomW8).

For example, in my test board I set up a scheduled report (just an example) that each day will create a report with all cards due in 90 days, and then send an email notification to an email address. You can adjust / customise the frequency of this report.

Hope this helps as a starting point! Let me know if you have any other questions.

![Screenshot 2023-06-15 at 1.57.43 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/263279i0BD8ED84417661CC/image-size/large?v=v2&px=999 "Screenshot 2023-06-15 at 1.57.43 pm.png")