youngmon/atlassian-qna huggingface dataset:
The blueprints are showed in a short angle
Asked by Administrador Tecnomotum:

We want to edit some templates and they are showed in a short angle; only in the extreme left corner

![template.jpg](/t5/image/serverpage/image-id/62177i3FC68AB5DFE8720F/image-size/large?v=v2&px=999 "template.jpg")


Answers:
author: Sharon Helms
body: Hi Luisa and Don,

It sounds like you both might be seeing the effects of a known bug with the template page, here's the jira issue if you want to check it out and add yourself as an affected customer: <https://jira.atlassian.com/browse/CONFCLOUD-67346>


author: Don
body: same for me.


Tags: cloud

confluence-cloud
How can I authenticate my GET requests as a different user in Confluence?
Asked by Ben Li:

I've been trying to get a Jira dashboard gadget to display in a confluence page, specifically the gantt chart from the Jira BigPicture plugin. Since the gadget when displayed in Confluence will vary depending on whether or not the user has been approved, my goal is to circumvent this feature.

What I've discovered is that using inspect element or a rest client to pull a page as an approved user will allow me to grab the code for a gadget that can be displayed. However, when I try to use javascript (using the confluence html macro), or a Java servlet, or use the REST api to pull the body.view code, I cannot seem to get the code to either authenticate as an approved user, or pull valid code.

Does anybody have any thoughts or approaches I can do?


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi,  
You can use Basic-Auth to call Jira REST API.  
Assuming you are using jQuery to make an Ajax call, this should work if you use an autorized user account and their related password:  

Use jQuery's [`beforeSend`](http://api.jquery.com/jQuery.ajax/) callback to add an HTTP header with the authentication information:

    beforeSend: function (xhr) {    
        xhr.setRequestHeader ("Authorization", "Basic " + btoa(username + ":" + password));},

comments: author: Ben Li
body: I've tried setting the authentication in the header of my ajax calls, but it seems like Confluence overwrites this when I make the request, as It appears that I'm still authenticated as the current user rather than the authorized user. It is still the case with with beforeSend.

Thanks for the new option though!


author: Ben Li
body: For context, here's the code I'm using to grab another page and insert it into an existing div.

```
<div id="test">
    <p> 
        hi 
    </p>
</div>

<script> 
$("#test").html("<p>getting gantt chart...</p>");
url = "http://localhost:8090/display/ds/gantt"; 
$.ajax({ 
    url: url, 
    type: "GET", 
    beforeSend: function (xhr) { 
        xhr.setRequestHeader ("Authorization", "Basic " + btoa("admin" + ":" + "admin"));
    }, 
}).done(function(data){ 
    var start = data.search('<p><div class="gadgetContainer').toString(); 
    var end = data.search('</iframe></div></p>'); 
    //var mid = data.search('<a');
    $("#test").html(data.substring(start, end+19) + "</iframe></div></p>"); 
    console.log(data.substring(start, end+19) + "</iframe></div></p>"); 
    //$("#test").html("<p>" + "dab" + "</p>"); 
}).fail(function (e){ 
    $("#test").html("<p>Failed to get chart</p>"); 
}); 
</script> 
```


Tags: confluence-server

jira

jira-server

server
E-mail notofications from user
Asked by nd_barabanshchikov:

Hi,there. We have a team calendar. That calendar send e-mail notifications about edit. But these notifications send from user which don't touch calendar.It's very strange. Can everyone help with it? My apologize for my English language


Answers:
author: Shannon S
body: Hello there,

Thank you for contacting us about this issue. I see you've also raised a support ticket with us.

It will help if you can send a copy of your Support Zip to the support ticket you have created. You can let us know the timestamps of the notifications and that will help to determine the reason for the notifications going out.

Once the issue is resolved in your support case, please feel free to follow-up here and let us know what the cause was. It will help other users in the future.

Regards,

Shannon


Tags: confluence-server

server

team-calendars-for-confluence
Do the Jira Server and Confluence Server Mobile Apps fully support SSO with Okta?
Asked by stringsonfire:

I've been told that, at least previously, the Confluence Server Mobile App would bypass Okta and log the user in directly using the username and password. Has this been fixed in the Confluence Server app, and how does this work with the Jira Server app?

Obviously this vulnerability meant these apps were scrapped from the table, and won't be considered again until the auth is properly secure and meets our internal standards.

Thanks


Answers:
author: JP _AC Bielefeld Leader_
body: HI,

no 2FA support that I know off:

<https://confluence.atlassian.com/doc/confluence-mobile-284365706.html>

Best

JP

comments: author: stringsonfire
body: I'm not sure what part of that page to be looking at, but I've read it before. To clarify, 2FA is a service that Okta provides, I'm not expecting that of the mobile apps. I just need the apps to work with Okta SSO, just like web Jira and Confluence


author: Jon Espen Ingvaldsen Kantega SSO
body: Hi [@stringsonfire](/t5/user/viewprofilepage/user-id/1109351)

Yes, you are right. The 2FA part taken care of by the identity provider (Okta in your case). As long as you have and Okta integration up running, you should get 2FA on mobile as well.   

When applying 2FA, you should also make sure that Okta login is enforced for all users and that traditional username / password login is disabled. Not all SSO solutions allow you to disable such on the Jira / Confluence side.

<br />

Cheers,  
Jon Espen  
[Kantega SSO](https://kantega-sso.com)


Tags: app

confluence-server

jira-software

jira-software-server

mobile

server
Can some one please help!!!!
Asked by Jacob Lebsock:

Solved, clearing the cache worked.

This is kind of crazy though since the exact same thing was happening on 2 difference computers.

I installed draw.io from the marketplace and it is not working in my instance. There is not way to get the Macro to work, not matter what I do. I uninstalled it and re-installed it, all the same no matter what I cannot access the Macro. Draw.io shows up under manage Apps however no matter what it is not accessible. Atlassian support is not helping despite escalation, draw.io support told me it is indeed an Atlassian / Confluence issue.

I have even made another user in my instance to see if it was an account issue or something along those lines and it is still not working.

I also tried smart draw install and that does not work. I am fairly certain that add ons are not working in my instance. How do I get support to help me with this? This is becoming a work stoppage for me.


Answers:
author: Brant Schroeder
body: Jacob - Glad to hear that clearing your cache resolved the issue. Sometimes when applications are installed or you upgrade confluence, JavaScript files are updated but retain the same name. This ends up causing the issue and clearing your cache can resolve the issues seen by this.
I'm creating a Global New Template and the page layout is very small and I am unable to edit this?
Asked by Estelle Kruger:

![New Template.JPG](/t5/image/serverpage/image-id/62153i0CBFA33E29491FB9/image-size/large?v=v2&px=999 "New Template.JPG")


Answers:
author: Don
body: same for me. please post any updates/responses to your ticket here as well. Thanks

comments: author: Marc Fanizzi
body: <https://jira.atlassian.com/browse/CONFCLOUD-67346>


author: Estelle Kruger
body: Correction - this is for Confluence Server , not cloud


author: Marc Fanizzi
body: There seems to be a bug in the template editor - I just submitted a ticket for this point.

comments: author: Nicol?s Guzm?n
body: Did you get any answer?
How do I delete a blog post that I published?
Asked by Tim Penfold:

I created a blog. I want to delete it. I can find any delete options anywhere on the page where the blog is or when editing the blog. How do I delete a blog?


Answers:
author: Kris G _Alacriz_
body: Please make sure that the appropriate user has Delete permission for Blog on the particular space. If they do have it, the user should be able to delete it by clicking on the three dots on the top right corner and then clicking on delete.

If the permission if not present, ask your Confluence administrator to delete it on the user's behalf. Hope that helps.

Thanks,  
Kris

comments: author: Paolo Fedel
body: So the one who creates a post doesn't have automatically the permission to delete it? That is ...


Tags: blog

delete
cannot edit files and pages in a common space
Asked by Justyna Borowiecka:

Hey,

I cannot edit pages in the common space, I'm able to add a child page but after I cannot edit it. What shall I do in this case?


Answers:
author: Shannon S
body: Hello Justyna,

Welcome to Atlassian Community. It's nice to have you.

This is likely a permissions issue. I see that you've raised a support ticket as well. This will help us since we will now be able to look at your permissions directly and let you know what the problem is.

Someone from the support team will be following up with you shortly on this case. As soon as a resolution is reached, please let us know here how it was resolved since it can help other users in the future with the same kind of issue.

Best regards,

Shannon
How do I create a template so it can be used on many pages within a space?
Asked by Kelly Lawson:

Our company already has spaces set up. I would like to create templates for some repetitive documents to insure consistent workflow. I am looking to learn how to create a template that can be reused by myself and others for ongoing process continuity.


Answers:
author: Kris G _Alacriz_
body: You may start with Page templates :

[https://confluence.atlassian.com/doc/page-templates-296093785.html](https://confluence.atlassian.com/doc/page-templates-296093785.html?)


author: Alexey Matveev
body: Hello,

You can create a page blueprint. Kindly read this article:

<https://confluence.atlassian.com/doc/blueprints-323982376.html>
How do I change the font color of the Space Name in my side-bar?
Asked by Mark van den Tol:

Hi peeps,

CSS question: How to I change the font color of the Space Name in my side-bar?

![2019-08-01 13_59_26-Solution Blocks by Roadmap & Status - Solution Block Catalogus - Solvinity Confl.png](/t5/image/serverpage/image-id/62142i887D94C2DAC64116/image-size/large?v=v2&px=999 "2019-08-01 13_59_26-Solution Blocks by Roadmap & Status - Solution Block Catalogus - Solvinity Confl.png")

Thanks!


Answers:
author: Mark van den Tol
body: ```
.ia-fixed-sidebar div.name a { color: #FFFFFF; font-weight: bold; }  
```

Found the answer!


Tags: confluence-server

server
Temporary links
Asked by ????? ?????:

Hello,

Confluence can generate a temporary link to the page?

For example those links work only 14 days or some kind like that.


Answers:
author: Nic Brough -Adaptavist-
body: No, it can't do that. The assumption is that Confluence provides long-term docs, so there is no reason to generate urls that won't last.


Tags: confluence-server

server
Picture in article cant be shown in full page
Asked by ComSupport:

Hi Team,

Can you please advise why when I view the article via JIRA helpdesk and I clicked on the picture in the article, the picture cant be shown in full page?![Screenshot_1.png](/t5/image/serverpage/image-id/62127i07D9DEDCFB2964BC/image-size/large?v=v2&px=999 "Screenshot_1.png")

Thanks


Answers:
author: Ang?lica Luz
body: Hello there,

Currently, it's not possible to expand an image on the customer portal. We have a feature request suggesting the implementation of this ability:  
- <https://jira.atlassian.com/browse/JSDCLOUD-7882>  
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,  
Ang?lica


Tags: confluence-cloud

jira-cloud

jira-service-desk
Want to change the theme of a confluence page but changes are not reflecting......why?
Asked by Pratiksha Ananta Kumbharkar:

Hi,

1. I want to change the theme of my confluence page I am attaching screen shots for what changes I have done but I am not able to see the same changes on page please can u guide us?

2. I am not able to see CSS and JAVA Script options in theme please can u tell us why? Attaching a screen shot for what options I am able to see.....![image.png](/t5/image/serverpage/image-id/62123iAFD67D584672604F/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/62124i4D992B45F7453658/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/62126i3F1AA7C85942A83D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

the theming is done by using an addon/app from the Atlassian marketplace.

You should contact the app/addon vendor for support.

Best

JP

comments: author: JP _AC Bielefeld Leader_
body: Contact support:

[https://marketplace.atlassian.com/apps/1211933/brikit-theme-press-for-confluence?hosting=server\&tab=support](https://marketplace.atlassian.com/apps/1211933/brikit-theme-press-for-confluence?hosting=server&tab=support)

Best regards

JP


Tags: confluence-server

server
Insert image on a page - no option "images from the web", only dropbox, google drive etc...
Asked by Tony KEREBEL:

I want to insert an image on my page to set a link.

When i want to insert image to my page the dialog box is different than documentation (<https://confluence.atlassian.com/doc/display-files-and-images-245827130.html>).  
I have only a dialog box with "GIPHY", "Dropbox" and "Google Drive" option. There's no option "Search on other pages", "Images from the web" etc...

<br />

Can you help me please ?


Answers:
author: Shannon S
body: Hello Kerebel,

Welcome to Atlassian Community. It's nice to meet you.

The documentation you are referring to is for the Confluence Server version. If you want to be able to tell in the future, look at the top of the page and click **Cloud** in order to see if there is a Cloud version for the same article. You will also be able to tell what version it is for in the breadcrumbs at the top.

![Screenshot 2019-08-02 at 15.31.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/62265i546E6C6A2050724E/image-dimensions/551x75?v=v2 "Screenshot 2019-08-02 at 15.31.39.png")

In this case, we do have an article for the Cloud version, but at this time it's still for the old editor, so it looks very similar to the Server version:

* [Confluence Cloud Documentation \> Display Files and Images](https://confluence.atlassian.com/confcloud/display-files-and-images-724765104.html)

This particular feature is not yet available in the [new editing experience](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html), but we do have a feature request for it below:

* [CONFCLOUD-65749](https://jira.atlassian.com/browse/CONFCLOUD-65749) *Ability to add Images from web in the new editor*

Please vote on it and you will be automatically added to the list of watchers.

As a workaround, you can right-click the image and select **Copy Image** and paste it directly into your editor. It will then attach the image to the page.

I hope that helps, but do let me know if you have any questions.

Regards,

Shannon


Tags: cloud

confluence-cloud
FAQ for company service users
Asked by Olga Yemelyanova:

We need to make a public FAQ for all new service (our platform) users. In this case, the number of FAQ readers is unknown. What Atlassian could suggest for this case?


Answers:
author: Shannon S
body: Hello Olga,

Welcome to Atlassian Community. It's nice to have you.

I'm not quite sure what it is you are asking here, but allow me to elaborate on how you could do this in Confluence.

1. You can host the FAQ in Confluence, and require a login in order to read the FAQ. This is if your users are all licensed in Confluence.
2. If you are not able to license your users in Confluence (due to financial reasons or they are only customers) then you can make your FAQ public. For more information, have a look at [Setting up Public Access](https://confluence.atlassian.com/doc/setting-up-public-access-156.html). **Note:** When your pages are public then anyone on the internet will be able to read your FAQ. Search engines will also index your content and make it available in search results (i.e. Google).

I hope that helps, but do let me know if you have any questions about any of this.

Regards,

Shannon

comments: author: Olga Yemelyanova
body: Dear Shannon, thanks a lot for a detailed reply. What kind of space do you recommend to use for FAQ?

Thank you in advance!


author: Shannon S
body: Hello Olga,

You don't need a specific space type, you can just create a space and begin to add your pages with the FAQ listed on them.

As an alternative, some 3rd-party add-ons offer some pre-configurated FAQ Blueprints that you might be interested in:

* [Atlassian Marketplace - FAQ Blueprints](https://marketplace.atlassian.com/search?product=confluence&query=faq)

Regards,

Shannon


author: Olga Yemelyanova
body: Thank you!


Tags: faq

confluence-cloud

manual

public
Create space global permission
Asked by Joanna Lapinska:

Hi All,

I would like to Create a site space, but when I go to the "Spaces" there is no "Create space" option. Who can give me the permission or who can create a space for me?

Thanks in advance!


Answers:
author: Nic Brough -Adaptavist-
body: Your administrators can add you to one of the groups that has the global "create space" permission (there may not be any, depends on the rules for your organisation), or they can create the space for you.
How can I see ?Include Page? or ?Excerpt? Macro content changes on an authored page?
Asked by Sofia Martinez:

**How can I see 'Include Page' or 'Excerpt' Macro changes on an authored page when 'Comparing Selected Versions'?**

Hello,

We need to reuse content on several documents and in order to do so, I have created an InclusionsLibrary.

I have created a page with some of these Inclusions and need to see what has been changed when these inclusions are updated/modified in the authored page when I choose Page History and Compare Selected Versions.

Any suggestions, assistance is appreciated...

Thank you :)


Answers:
author: Nils Bier _K15t_
body: Hi Sofia,

with the new [side-by-side compare functionality](https://help.k15t.com/scroll-docs/latest/compare-versions-165937588.html) in Scroll Documents you should be able to see the included content when comparing two document versions.

I just tried comparing a page with an include and in my test everything worked as expected.

If you continue seeing the error you mentioned in your last message, could you please reach out to us via [support@k15t.com](mailto:support@k15t.com), ideally sending a XML export of the affected page, so we can further investigate the issue?

Cheers,  
Nils

comments: author: Sofia Martinez
body: Hi [@Nils Bier _K15t_](/t5/user/viewprofilepage/user-id/783204),

Unfortunately, it's not working for us :(

As per your suggestion, I have emailed an XML export of the affected page to the support team. Looking forward to getting it fixed.

Thanks for your assistance.

Kind regards,  
Sofia.


author: Matt Reiner [K15t]
body: Hi [@Sofia Martinez](/t5/user/viewprofilepage/user-id/1258141)

I love that you've already created an inclusions library; such a [great technique for content reuse](https://www.k15t.com/rock-the-docs/content-reuse).

Are you looking to see the images visually to see what's changed or do you just need a change log?  

If a simpler change log will work for you, you may be interested in the version reports in the Scroll Versions app. The app is intended for managing space-wide versions of content for technical documentation and such, but might be what you're looking for.

<https://help.k15t.com/scroll-versions/latest/compare-versioned-content-162693364.html>

comments: author: Sofia Martinez
body: Good morning [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) ,

Thanks for your response - I really really need to 'see the images/content visually to see what's changed'... so instead of seeing the inclusions, I need to see the actual text.

![Page History - with inclusions.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/62468i9C3F14235CBBA41A/image-size/large?v=v2&px=999 "Page History - with inclusions.PNG")

Unfortunately, I am not able to use the Scroll Versions app as I need the Cloud Version. I have tried using Scroll Documents but when comparing versions got the following error:![Scroll Documents error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/62467i67A68EEF22393A7B/image-size/large?v=v2&px=999 "Scroll Documents error.PNG")


Tags: cloud

confluence-cloud
Confluence Template Creation Issue
Asked by Steven Lo:

Heya, is anyone else having this issue when creating a Confluence Template?

The area I can work in to create a new template is about 10cm by 5cm on the left side.

Tired in a different browser and then on a different computer. Same issue.

![issue.png](/t5/image/serverpage/image-id/62090iFDE82CF86E46D4EF/image-size/large?v=v2&px=999 "issue.png")


Answers:
author: Rumeau Guillaume
body: Hello, i can confirm the issue, i have exactly the same problem with any browser.


Tags: cloud

confluence-cloud

template
"Calendar" header gone
Asked by Namjoo Lee:

There is no "Calendar" header on the confluence cloud version. How do I add the calendar on the header?


Answers:
author: Shannon S
body: Hello Namjoo,

Welcome to Atlassian Community. It's nice to meet you.

I think you might be referring to the word "Calendar" that was at the top sidebar in Confluence before we changed to the new look. Clicking this would have brought you to your calendars in Confluence. Is this what you're looking for?

If so, you may be able to find it in your sidebar under the word **Apps**.

![Screenshot 2019-08-02 at 16.23.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/62282i5E5B4A786C141236/image-dimensions/206x255?v=v2 "Screenshot 2019-08-02 at 16.23.53.png")![Screenshot 2019-08-02 at 16.23.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/62281i1C63F90C9DD210E7/image-dimensions/230x231?v=v2 "Screenshot 2019-08-02 at 16.23.57.png")

I hope that helps! Let me know if you have any trouble.

Regards,

Shannon


Tags: team-calendars-for-confluence
templates are corrupt, how do I restore them?
Asked by Ken:

For the last 8-10 months I have edited a Confluence page template. Today it is corrupt. All 12 templates in our templates list are displaying the same corruption issue. The browser is at full screen, but when opening the template to edit, it only displays in a 2 square inch window, with the main page heading above it. There are scroll bars up and down or left and right, but it's far too small. All 12 templates when opened for editing show exactly the same corrupt display for 2 of my colleagues. How do I re-set this template to what it was 3 days ago so I can edit it once more in the usual way?  
I'm using Google Chrome Version 75.0.3770.142 (Official Build) (64-bit). Confluence is in the Cloud. I have cleared my cache, cleared my cookies and the browsing history, logged in again but this has not fixed it. I have tried Incognito, but the same problem.   


Answers:
author: Shannon S
body: Hello Ken,

Thank you for contacting us about this. I would recommend that you reach out to the [Cloud Support Team](https://support.atlassian.com/contact) on this case. They will be able to have a look at your templates and let you know how to resolve the issue.

Once they are able to help you, please let us know what the issue was and it will help other users in the future.

Regards,

Shannon


Tags: cloud

confluence-cloud

template