youngmon/atlassian-qna huggingface dataset:
Field Types: Are there plans for multiple labels, dependent dropdowns, or other field types?
Asked by J P:

Are there plans to allow creation of multiple "labels" fields?

**CONTEXT** (I will start this as a separate discussion thread though!). We have started proof-of-concepting JPD by having all our product teams in the same single JPD space. One of our challenges is a combination of field type availability +/- making JPD a company-managed project type... It's AWESOME to utilize the flexibility and insight of JPD across all our teams, BUT we also can't figure out how to have certain fields that would be unique to different product groups without having WAY too many fields in JPD.


Answers:
author: Tanguy Crusson
body: Hi [@J P](/t5/user/viewprofilepage/user-id/880038) - you're right, JPD doesn't support company-managed yet, and you can't yet share field definition between projects, which creates complications.

There are a few things we have planned, but most of them are further out as they require underlying Jira platform changes.

* The first thing we'll do is to let you create a project based on another one (copy all field definitions, views, etc.). The main limitation with this approach is that any change you make you'll need to make in all projects
* After that we'll add a way to share fields between projects (which should answer most of the problems)
* And finally we are looking into supporting company-managed, but that's much further out.

In the meantime you have 2 options:

* Create separate projects and deal with duplication of configuration you need to manage manually
* Create one shared project and use fields and views to have different teams collaborating there effectively. [Demo: using a single project for multiple products and teams](https://www.loom.com/share/86e2e955f6af4982961fffc2deee8e20)

As for creating multiple labels field: you can create multiple "multi-select" fields which let you do the same thing as a labels field (with the added benefit that label names can contain spaces, but the limitation that not everyone can create a new label - only people who can manage fields for the project.
Horizontal scrollbar in board columns
Asked by Riku.Kristersson:

In some board views columns gets this annoying horizontal scrollbar - can we get it away somehow? Example columns made from status gives this to some of the columns but not all.

![scrollbar.JPG](/t5/image/serverpage/image-id/197264i3A7FF177CB8E1438/image-size/large?v=v2&px=999 "scrollbar.JPG")


Answers:
author: Dave Mathijs
body: Hi [@Riku.Kristersson](/t5/user/viewprofilepage/user-id/4904569) welcome to the Atlassian Community!

Are the scroll bars on the column itself or the entire board?

Is it possible to take a screenshot of the entire browser window?

comments: author: Riku.Kristersson
body: It's in column and on the entire board. Seems that horizontal scrollbar is shown when there is also vertical scrollbar in column (scrollbar takes width from column and causes this?). This doesn't happen when I use group by option. [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)

![scrollbar_2.png](/t5/image/serverpage/image-id/197332iA0C42BD4DBCF73CF/image-size/large?v=v2&px=999 "scrollbar_2.png")


author: Dave Mathijs
body: Have you added any extra fields to your cards? Have you tried to zoom out with your browser?


author: Riku.Kristersson
body: [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) no extra fields just Key and summary. If I zoom out the horizontal scrollbar disappears when all ideas fit to view but as long there is vertical scrolling then there is horizontal as well (inside column). Column scrollbars disappears also when applying group by.


author: Dave Mathijs
body: [@Riku.Kristersson](/t5/user/viewprofilepage/user-id/4904569) My apologies, I didn't notice you're talking about **Jira Product Discovery** . I really should pay more attention to Group Name. To be honest, I've never tried this app before, so I'm afraid I won't be able to help you (yet). As this is still in alpha stage, don't hesitate to **Give feedback** via the link in the sidebar (below Project settings).
Duplicate project
Asked by David Spire:

Hi there,

We are now facing an issue which is that too many themes of our platform is managed inside 1 discovery project, with too many list and too many people in there.

We were guessing if that would be possible to create a new discovery project on making a copy of parameters on an other one, as it is for other projects in Jira.

Best,

David


Answers:
author: Tanguy Crusson
body: Hi [@David Spire](/t5/user/viewprofilepage/user-id/2539719) , [@Jonathan Hau](/t5/user/viewprofilepage/user-id/4658982) is right we do not support this yet but it's definitely something we plan to do: being able to create a project by copying the configuration of another project. Today unfortunately you'll have to recreate this configuration manually...

The method Jonathan describes should work fine to export/import ideas however it won't import insights if you use them. You can also simply use the bulk issue editing tool that's accessible from Filters \> advanced issue search \> ... \> bulk edit - so you can move ideas to another project. HOWEVER that doesn't move insights added to the ideas yet (including votes which I know you've been using). if you want to move ideas including insights/votes we'll have to get to it first.


author: Jonathan Hau
body: I don't think they have a duplicate project functionality yet. But, you can try to export all of your issues using Advanced Issue Search (then download CSV). Then do a mass import of all your items.

Important thing to note: You'll need to rebuild all of your customized fields in your new project, because there isn't currently a way to build a new JPD project using the same fields from another JPD project.

comments: author: Jonathan Hau
body: It's important to rebuild your fields first because you won't be able to map your fields correctly without those fields first being recreated in your new JPD project!
Migrating from Opsgenie Enterprise to JSM Premium
Asked by Nancy Freeman:

Hi Atlassian Community

My teams have been using Opsgenie Enterprise for 4+ years, and we have recently implemented Jira Service Management Premium. We use JSM for Change Control, Some RQs, and our (CMDB)Asset Management environments. I would like to migrate off the OG Enterprise environment and onto the JSM Premium environment, effectively combining the environments into one JSM Premium instance.

* Is there an automated way to do this?
* I have different team names on OG vs. JSM. In OG I have teams defined locally in the cloud app vs. JSM I am using Atlassian access and Active Directory synced teams.
* What happens to my integrations ?
  * API
  * Email
  * OpsGenie Edge Connector
  * SolarWinds
  * Zabbix
  * Pingdom
* What happens to user settings?
* Any advice on ensuring your teams have updated their phones to point to the new instance?
* Can I try this out in my JSM Sandbox before production?
* Has anyone done this? How painful was it? Would you just rebuild in JSM and plan a cutover date vs. migrating?
* Atlassian, please write a guide.

I am so appreciative of any advice or guidance others can provide.

Thanks!

Nancy


Answers:
author: Mubeen Mohammed
body: Hello [@Nancy Freeman](/t5/user/viewprofilepage/user-id/4065817)

Thank you for contacting Atlassian Community!

As I understand you wish to merge your Opsgenie standalone instance with your existing JSM subscription.  

Here is the detailed documentation that talks about the questions you shared with the feature set and billing changes you will notice after the merge: <https://support.atlassian.com/jira-service-management-cloud/docs/should-i-merge-opsgenie-with-jira-service-management/>.  

**The following options are not available to Opsgenie with the JSM subscription**:

1. No [Incoming Call Routing](https://support.atlassian.com/opsgenie/docs/incoming-call-routing/) integration.
2. No [Stakeholder](https://support.atlassian.com/opsgenie/docs/get-started-with-opsgenie-as-a-stakeholder/) role is available. All users in JSM will be considered users in Opsgenie.

**-** Can I try this out in my JSM Sandbox before production?

This is currently not a feasible option and available options with a sandbox account are discussed in the following documentation <https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/#Copy-data-to-a-sandbox>

- Has anyone done this? How painful was it? Would you just rebuild in JSM and plan a cutover date vs. migrating?

This process is self-explained and straightforward that needs to be initiated only from your end with the required admin privileges. Following are steps to Merge Opsgenie with Jira Service Management <https://support.atlassian.com/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/>  

I hope this clarifies your query. Please let us know if you have any further questions. We will be happy to assist.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

jira-service-management
Possible bug: Chrome Extension doesn't work
Asked by dangbingyao:

When create insights, Chrome Extension doesn't work:

I input an existed idea, but the text area is always loading, so I can't add the insight successfully.

![????_20220510162706.png](/t5/image/serverpage/image-id/196612i490FE78951C4F8E2/image-dimensions/299x350?v=v2 "????_20220510162706.png")


Answers:
author: Tanguy Crusson
body: [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) are you still getting this issue today? does it work if you wait for a longer time? Thanks

comments: author: dangbingyao
body: It's lasting for a week


author: Tanguy Crusson
body: Oh wow! We're looking into it


author: Paul Glantschnig
body: Hi [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) , does it load the issues when you try to select another project?  
Can you maybe share with us some data from the chrome developer tools for the extension?

To open the dev tools for the extension you need to go to "Manage extensions" or simply enter chrome://extenstions in the browser address bar, then find the Jira Product Discovery extension and click on 'Inspect views background page'  

![Extensions.png](/t5/image/serverpage/image-id/197160i746755297E0E254F/image-size/large?v=v2&px=999 "Extensions.png")  

This opens up the dev tools window and it would be very helpful if you could share with us the requests that are visible in the network tab after you tried to select the idea again.  

![Networktab.png](/t5/image/serverpage/image-id/197161i4EDFB6A26AE7B6FA/image-size/large?v=v2&px=999 "Networktab.png")  

We can also jump on a video call next week if you prefer that.  

Thank you!


author: dangbingyao
body: ![????_20220513135429.png](/t5/image/serverpage/image-id/197204i9D41729B651E7A9C/image-size/large?v=v2&px=999 "????_20220513135429.png")

Does it help?


author: Paul Glantschnig
body: Oh, interesting. Thanks a lot!  

Could you also select one of the requests with the name "search?..." - this opens up details about this request.  

Can you provide the data that is visible in the 'Payload' and 'Preview' tabs?  
![request-details.png](/t5/image/serverpage/image-id/197231i0395BC707BB9C7E8/image-size/large?v=v2&px=999 "request-details.png")  

That would be super helpful, thank you!  

<br />


author: dangbingyao
body: ![????_20220516101237.png](/t5/image/serverpage/image-id/197415i8C242B279454DA83/image-size/large?v=v2&px=999 "????_20220516101237.png")![????_20220516101246.png](/t5/image/serverpage/image-id/197416i22A3BF30DF104D5C/image-size/large?v=v2&px=999 "????_20220516101246.png")


author: Tanguy Crusson
body: [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) Thank you! We found the root cause and are implementing a fix for this


author: Tanguy Crusson
body: [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) ok it should be fixed now once you get to the latest version of the extension - <https://chrome.google.com/webstore/detail/jira-product-discovery/flacajjkcnlngpeapmnmignmjgddamah>

Please let us know if it doesn't work for you?


author: dangbingyao
body: Yes, it's working now. Thank you?
Integration with confluence
Asked by rburra:

Hi

I am trying to publish opsgenie postmortem reports to confluence.

I followed the steps in the documentation, however, when I click Export to confluence, the spaces or parent pages are not available.


Answers:
author: Nick H
body: Hi [@rburra](/t5/user/viewprofilepage/user-id/2967164) ,

I believe the search bar when exporting via Confluence does have trouble immediately showing any spaces or parent pages. Have you tried searching for them though?

They *should*populate when searching and actually typing a space or page, but Opsgenie might not show any at first when clicking into it.

We do have an open feature request to improve the visibility. You can follow, watch and vote for that here: <https://jira.atlassian.com/browse/OPSGENIE-128>


Tags: cloud
Manually calling on Call support resource.
Asked by Rhys McQueen:

I was wondering if I can use the robotic phone and SMS notifications to manually call a on-call resource with a custom message for example:  

Incident gets created and a NOC admin can put in a text box: Hi {{NAME}} there are alerts for blah blah blah. Could you please log on and investigate?  

Just really want the call out to be more personable and provide some information of the alert/inc


Answers:
author: Fabian Lim
body: Hi [@Rhys McQueen](/t5/user/viewprofilepage/user-id/5010342)

Welcome to the community!

I don't think this is possible today. I suggest you create a feature request for it here: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

Regards


Tags: cloud
Creating an alert in OpsGenie from a Jira Ticket?
Asked by Randy Everett:

How can do I push an alert to OpsGenie when a Jira ticket is created?

I'm a new user to both.


Answers:
author: Derek Stevenson
body: Hey! I have the same thing set up for our team, this is how I did it, I had to use legacy automation though.  

![2022-08-18_15-10-39.png](https://community.atlassian.com/t5/image/serverpage/image-id/211744iEF1F2C3C9D918DB9/image-size/large?v=v2&px=999 "2022-08-18_15-10-39.png")


author: Jack Brickey
body: Hi [@Randy Everett](/t5/user/viewprofilepage/user-id/5008513) , welcome to the Community. Maybe this article can assist you with this - [Integrate-opsgenie-with-jira](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/) .


Tags: cloud

jira
Creating a Jira ticket when an alert meets certain criteria in OpsGenie
Asked by Randy Everett:

Can someone help my fully understand how to create a Jira ticket when an alert meets certain criteria in OpsGenie? I'm a new user to both.


Answers:
author: Nick H
body: Hi [@Randy Everett](/t5/user/viewprofilepage/user-id/5008513) ,

You can have Opsgenie alerts create Jira tickets with both types of Jira integrations.

With our [Legacy integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/), this other [Community article](https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628) should help with getting things configured within Opsgenie. You can edit the filter of the "For other Opsgenie alerts" section to only have certain alerts create Jira issues:

![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211104i2B8E23F62365C2E2/image-size/large?v=v2&px=999 "jira1.jpg")

With our Jira [Cloud integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-software-cloud/), the connection between your Atlassian site / Jira and Opsgenie would be synced. You should be able to determine whether or not that's the case by adding a new cloud integration, and seeing whether or not it's shown like so:

![jira2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211109i427C7DB341373538/image-size/large?v=v2&px=999 "jira2.jpg")

If that's the case, you can add a new integration, and configure an Outgoing Automation rule to create Jira issues for certain Opsgenie alerts:

![jira3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211107i2F83F3A0E0E34C26/image-size/large?v=v2&px=999 "jira3.jpg")![jira4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211106i12F1A863DFB5B217/image-size/large?v=v2&px=999 "jira4.jpg")

If you do not see the connection made between your site, you can try connecting it within Opsgenie under the Settings tab \>\> Atlassian products tab:

![jira5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/211108i20582E2F0CEAD73F/image-size/large?v=v2&px=999 "jira5.jpg")

If no luck, you should use the Legacy integration. Hope that helps.


Tags: cloud

issue-create
REST API Schema
Asked by Karthikeyan Mahadevan:

Hi,

<br />

Where do I find the schema for the API payload ? I see there is a table with mandatory field and optional one, but is there a schema which defines this ?

I want to automate the payload validate using the schema before sending to API endpoint.

thanks


Answers:
author: John M
body: Hi Karthikeyan,

There are sample payloads for each request if you scroll down just a bit more. For example, the [create alert API h](https://docs.opsgenie.com/docs/alert-api#create-alert)[ere](https://docs.opsgenie.com/docs/alert-api#create-alert) uses this sample payload:

![2022-08-12_11-23-13.png](https://community.atlassian.com/t5/image/serverpage/image-id/210908iC4493C5CC515FF01/image-size/large?v=v2&px=999 "2022-08-12_11-23-13.png")


Tags: cloud
How to add responder only when de-duplication count > 1?
Asked by William Lee:

Hi, I have a scenario whereby I only wish to add a team as a responder on an alert when I get multiple occurrences of that alert. I'm aware of being able to delay notifications based upon de-deduplication count, but I can't see anyway to delay adding a team as a responder. In this use case, I don't want the additional responder to take any action (and not even be aware of the alert) until it occurs multiple times.


Answers:
author: Nick H
body: Hi [@William Lee](/t5/user/viewprofilepage/user-id/3713965) ,

That unfortunately is not possible at this time, but we have an open feature request you can follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-471>

Like you mentioned, closest functionality Opsgenie has at this time is with a notification policy that delays / suppresses notifications until a deduplication threshold is met.

You could also auto-close the alert after x-time through the notification policy so no action is realistically needed on these types of alerts:

![pol1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/210661i42E37F458E83F6AF/image-size/large?v=v2&px=999 "pol1.jpg")

comments: author: William Lee
body: Thanks, [@Nick H](/t5/user/viewprofilepage/user-id/2540930). That looks like the feature I need! Unfortunately, the auto-close suggestion won't work for me as I also want to be able to include time as additional criteria i.e. only assign a team as a responder if an alert occurs multiple times (with the same alias) within a 30-minute period and it's possible the additional responder may act before the 30 minutes is up.
Opsgenie and Postman - Maintenance with API
Asked by Derek Stevenson:

Hello all! I'm trying to be able to use Postman to create maintenance windows for our instances. I'm does not very familiar with Postman and am not having any luck. I have tried to follow this but I still get 401 error when trying to run it, any help would be appreciated. I think I just have the wrong genie key or API?   
<https://learning.postman.com/docs/integrations/available-integrations/opsgenie/>  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/210097i786556D3F6173587/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nick H
body: Hi [@Derek Stevenson](/t5/user/viewprofilepage/user-id/3905697) ,

[Listing global maintenance](https://docs.opsgenie.com/docs/maintenance-api#list-maintenance) policies should require no more than this request:

![main1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/210126i625E1EEEB724F206/image-size/large?v=v2&px=999 "main1.jpg")

The API key being used in my example is from a global API integration - meaning it's not assigned to any team. You should also be able to use an API key from the *API key management* tab.

If your Opsgenie is an EU instance, then you'll want to use the URL: <https://api.eu.opsgenie.com/v1/maintenance>

If that's the case, then using the US URL would probably show a 401 error.

comments: author: Derek Stevenson
body: Wow thanks that worked! like I said I'm not that savvy with postman yet, didn't realize we type the key as "Authorization" and add the geniekey xxx in value. Thanks so much!


author: Eugenio Onofre
body: Hello [@Derek Stevenson](/t5/user/viewprofilepage/user-id/3905697)

You should use Authorization header.  
The value would be GenieKey XXXXXXX, where XXXXXXX is your API Key from Opsgenie.

Regards,  
Eugenio

comments: author: Derek Stevenson
body: Wait sorry I'm a little confused like this? It doesn't work either i still get the 401 error. I'm using the default Opsgenie API that comes with account, should i make a separate new one for this?  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/210125iF64276CAB04C9F72/image-size/large?v=v2&px=999 "image.png")


author: Eugenio Onofre
body: You should use something like the cURL below:

curl --location --request GET '<https://api.opsgenie.com/v1/maintenance>' \\  
--header 'Authorization: GenieKey XXXXX'  
Where XXXXX will be your key.


author: Ryan Brailey
body: OP is asking about connecting via Postman, not curl. The accepted answer shows the "Headers" populated with both an Authorization and Content-Type key-value pair which should be successful in authenticating and receiving results via Postman.


Tags: cloud
Migration Options between different OpsGenie instances?
Asked by Lee Beenen:

We are currently using Bitbucket, Jira and Confluence on an Atlassian Data Center license. We are also running an OpsGenie pilot on a separate license in order to gauge whether or not it fits the needs of our teams in terms of Alert Management.

A number of teams has already begun integrating their systems with OpsGenie for this pilot.

In the not too distant future, we will (probably) be migrating our Atlassian Data Center license to an Atlassian Cloud License, leading to our current OpsGenie Pilot instance to become obsolete.

What options are there to migrate the Alerts, integrations and other configuration that teams have set up in our current OpsGenie instance to this new future instance?

For Clarity, user data will not need to be transferred, as we will be integrating with our current SSO solution. We are only interested in Alerts, Integrations and their respective configuration.


Answers:
author: Nick H
body: Hi [@Lee Beenen](/t5/user/viewprofilepage/user-id/4994186) ,

You could leverage our backup tool to grab all configurations, and then clone them in the new Opsgenie instance later: <https://github.com/opsgenie/opsgenie-configuration-backup>

But it cannot backup alerts, or the integrations' API keys. Since the integrations are essentially being cloned, they'd all have new API keys / endpoints.

"*Exporting dynamic data like alerts, incidents, alert and customer logs, notifications etc. is not possible and will not be implemented*."

comments: author: Lee Beenen
body: Hi Nick,

Alright, I'll take a look at the configuration backup. Thanks!


Tags: cloud