Can't change paid plan form Standard to Free
Asked by Maciej ?ukasik:

Hi,  
I have user with site, org and billing permission.  
When I have tried to change billing plan following the instruction and when I provide site URL nothing is change.  
Any solutions?![jira2.png](/t5/image/serverpage/image-id/342679i77F3EE6F5436651C/image-size/large?v=v2&px=999 "jira2.png")


Answers:
author: Andy Heinzer
body: Hi [@Maciej ?ukasik](/t5/user/viewprofilepage/user-id/5566265)

I took a closer look at your site. It appears that your cloud site currently using an annual billing plan. I understand that you want to be able to go back to a free plan, in order to do that, the customer advocate team will need to change the billing for the account back to a monthly interval, as free plans don't have annual billing. In the case of the stuck loop, I can see why you might have felt that way. However all you needed to do was to click the "Need more help?" link and you would have been able to submit a ticket to the CA team.

I have gone ahead and created a ticket on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3144051> so that this team can adjust the billing aspects of that account for you. Once that is done, you should then be able to switch to a free plan.

Andy


author: Maciej ?ukasik
body: anyone?


author: Kris Dewachter
body: Hi [@Maciej ?ukasik](/t5/user/viewprofilepage/user-id/5566265) ,

I presume you followed the steps as described here ? <https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188>

Did you remember to downgrade the number of users ? Jira Free only allows 10 users.

Best regards,

Kris

comments: author: Maciej ?ukasik
body: I have only suspend usres, not downgrade.  
So this might be a problem?


author: Maciej ?ukasik
body: Ok. I removed suspended users and now i have only 9 and the problem still exists.


author: John Funk
body: Hi Maciej- Welcome to the Atlassian Community!

You should be able to follow this guidance to downgrade the plan. You will need to be an Org Admin to do that.

|-------------------------------------------------------------------------------------------------------------------------------|
| <https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2299949> |

comments: author: John Funk
body: Did you follow the steps in the article?


author: Maciej ?ukasik
body: Yes, I do.


author: John Funk
body: So what is the error/problem you are having?


author: Maciej ?ukasik
body: The problem is attached in the picture:  
![jira3.png](https://community.atlassian.com/t5/image/serverpage/image-id/342712iB90480A097148AF8/image-size/large?v=v2&px=999 "jira3.png")  
That is what I see, when i want to change plan.  
I have followed the steps, and after step number 3 nothing is change.  
Atlasian still want to provide URL which was provided erlier:  
![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342713i37651D81268D10D4/image-size/large?v=v2&px=999 "jira2.png")


author: John Funk
body: Can you list the exact steps you are doing?


author: Maciej ?ukasik
body: Sure.  

1. Settings, and from Atliassian Admin -\> Billing  
2. From Billing preview, Products and apps: Jira and click Manage  
3. Subsription details: Change plan  
4. I'm choosing Free, Select Free  
5. Next is the pop-up with: Contact support to change subscription  

And now i followed up steps from this pop-up:  
![jira4.png](https://community.atlassian.com/t5/image/serverpage/image-id/342721iC0368EA4453FDD94/image-size/large?v=v2&px=999 "jira4.png")

But step numer 3 is looped, beacuse when I paste the URL of product, Atlassian still want to provide the related URL.


author: John Funk
body: Let me see if someone from Atlassian can come here.


Tags: cloud

jira-cloud