youngmon/atlassian-qna huggingface dataset:
?Es necesario hacer backups de Confluence y JIRA aunque sean CLOUD?
Asked by Sergio Checa:

Hola,

En el equipo estamos empezando a usar Confluence y JIRA Cloud, despu?s de usar durante dos a?os la versi?n server.  
Desde el FAQ de Attlasian, se habla de garant?as para que el acceso a las plataformas y la informaci?n volcada en ellas est? garantizada ante p?rdidas. Pero me surgen dudas:  
- Si decido dejar de pagar, me dan opci?n a recuperar los datos volcados durante X tiempo o se eliminan instant?neamente?  
- Si alguien del equipo elimina el proyecto, aun teniendo bien configurados los permisos, se pierde la informaci?n?  
- Las backups que permiten estas apps se almacenan en sus propios servers?

Al final no hay nada mejor que experiencias reales por mucho FAQ institucionalizado que la propia empresa redacta.

Gracias!

-----

Hello,

In the team we are starting to use Confluence and JIRA Cloud, after using for two years the server version.  
From the Attlasian FAQ, they talk about guarantees so that access to the platforms and the information dumped on them is guaranteed against loss. But I have doubts:  
- If I decide to stop paying, do they give me the option to recover the dumped data during X time or are they instantly deleted?  
- If someone from the team deletes the project, even if the permissions are well configured, will the information be lost?  
- The backups that these apps allow are stored in their own servers?

In the end there is nothing better than real experiences, no matter how much institutionalized FAQ the company itself writes.

Best regards!


Answers:
author: Fabian Lim
body: Hola [@Sergio Checa](/t5/user/viewprofilepage/user-id/4784895)

Bienvenido a la comunidad!

Yo recomiendo que hagas backups. En este link vas a encontrar varios art?culos que te pueden ayudar: <https://community.atlassian.com/t5/Jira-questions/We-are-on-Atlassian-Cloud-Do-we-need-to-do-backups-or-does/qaq-p/1484584>

Saludos

comments: author: Sergio Checa
body: 1000 Gracias!


Tags: cloud

confluence-cloud

jira
confluence suspended
Asked by L:

What can i do for access suspend .. my project all cannot view now


Answers:
author: Rilwan Ahmed
body: Hi [@L](/t5/user/viewprofilepage/user-id/4784494) ,

Welcome to the community.  
Similar problem solution is described by Atlaassian Team [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) in <https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>.

This should be related to pending payment. Please check


author: L
body: Ok thanks


author: Rilwan Ahmed
body: Hi [@L](/t5/user/viewprofilepage/user-id/4784494) ,

Raise a ticket to find out why site is deactivated by following steps.

1. Go to <https://support.atlassian.com/contact>
2. Select "My account"
3. Then select "Help with a deactivated site"
4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.

**Regarding Domain verification,**

Verify your company's domain to prove that you own all user accounts with that domain. Your company's domain is everything that comes after the @ symbol in the email addresses of your users' accounts. For example, Atlassian owns the domain *atlassian.com* .

You can read more about it in <https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/>

Please accept the answer if this resolves your query.


author: L
body: what means about my domain unverified?@@


author: L
body: I have check billing page cannot make payment for product also


Tags: cloud

confluence-cloud
Sometimes the content of a site just doubles after saving
Asked by IT - AMX:

Hi there,

sometimes we have the issue that the content of a Confluence site doubles when saving. Then you see the content and at the expected end of the content it just repeats itself.

Anyone with this behaviour too?

Anything we could do to prevent that?

We use Confluence 7.13.2


Answers:
author: Fabian Lim
body: Hi [@IT - AMX](/t5/user/viewprofilepage/user-id/4784793)

I recommend you open a support ticket with Atlassian support.

Regards


Tags: confluence-server

server
how to contact support facing issue in migration
Asked by Karthick Raja:

error in importing data to confluence Server


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Support is reachable from <https://support.atlassian.com/contact>

Here, we might be able to help if you gave us the context and the error messages.


Tags: cloud

confluence-cloud
?????????????????
Asked by weixiao:

?????A????C???D??????????A???????????????C??????????A????A????C??????D???????????????D?


Answers:
author: Kishan Sharma
body: ?? [@weixiao](/t5/user/viewprofilepage/user-id/4782323)

??????????????????????????????? ????????????????????????????????????????????????

----

If you remove all spaces from a category, the category will no longer appear in the Space Directory. There's no way to bulk remove a category, but you can choose the category in the Space Directory to find all the spaces it appears on, and then remove it from each space.


Tags: confluence-server

server
?????????????????????
Asked by ????:

??????????????????????????????????????

?????????????????????????????????????????????

?????????????????????????????


Answers:
author: K_ Tajima
body: ????????????????  
??????????????????????????????

????????????????????????????????????????????????????????????????????????????????????????????

\* ??????????? [??????????](https://support.atlassian.com/ja/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/) ?????  
\* ??????????????????????????Cookie?????????????????  
\* ?????????????????????????????????????????????????????????????????????????????????????  
\* ??????????????????????  

?????????????


Tags: cloud

confluence-cloud
red numbers don't want to go away
Asked by Marc Gross:

Hi guys, I despair of the red numbers at the top of the app icon. I can click what I want, they just won't go away. Do you have any ideas? I use Iphone Xs IOS 13.6. Annoying !!!!


Answers:
author: Torben_trello
body: Would you mind trying to clear the cache of the app to see if that works: <https://help.trello.com/article/1061-troubleshooting-for-the-ios-app>

If you still see issues, feel free to reach out to trello.com/contact so we can investigate in more detail.


Tags: app

ios
Business Class Function
Asked by Tina Pantano:

Our Firm has paid for business class functions; however, we do not appear to have all the functions we should as a team. What are we missing here, is there a specific set up/setting we need to turn on? Please help!

Thank you.


Answers:
author: Ste Wright
body: Hi [@Tina Pantano](/t5/user/viewprofilepage/user-id/4048305)

There shouldn't be - what functions do you appear to be missing?

One simple-check you can make is to ensure all boards are within the Trello Team you upgraded to Business Class.

Trello doesn't stop you from creating additional Teams or personal boards - but any which sit outside of your upgraded Team will only have the base Trello Free functionality :)

Ste

comments: author: Tina Pantano
body: HI, it does not appear to be giving us as a team the full functions of business class. It asks me to upgrade when it try to add reminders to checklists etc.


author: Ste Wright
body: Hi [@Tina Pantano](/t5/user/viewprofilepage/user-id/4048305)

To confirm, do you only have one team on your Trello?

It is worth checking if your team has been correctly upgraded. As a Team Admin:

1. Go to Home and select your team from the left-hand side
2. Choose Settings from the options list
3. See what tabs appear

If there is a tab "Billing", select it. It should state in a banner at the top of this tab what subscription is active.

If there is a tab "Business Class", select it. If it suggests what the benefits are - then your Team hasn't been upgraded. I would check all other teams first and ensure it's not another team which has been upgraded instead.

If you do have an active subscription - or have made a payment and don't appear to have Business Class activated - I would then contact Trello Support: <https://trello.com/en-AU/contact#/>

Ste


Tags: business-class
Does Trello Gold include pricely power ups?
Asked by Jorge Klinnert:

When I upgrade to Trello Gold and I have three power ups, do i have to pay extra for the costly powerup like e.g. hello epics or is that included in the price?


Answers:
author: Vongsawat
body: Hello Epics etc are 3rd party power-ups, not actually owned by Trello and so not included in their subscription plans sadly enough


author: Ste Wright
body: Hi [@Jorge Klinnert](/t5/user/viewprofilepage/user-id/4048158)

Trello Gold allows for three power-ups per board - but this does not change the cost of power-ups from the store.

Paid power-ups are still an additional cost even on Trello Business Class.

To see what you do receive with Trello Gold, [view this page](https://trello.com/en-AU/gold) :)

Ste
Download images on phone
Asked by Marco Barbuscia:

Hello everyone. For a few days now I have been having problems saving images uploaded to trello to my mobile phone. It tells me "there was a problem loading the image. Try later". How can I fix it? Thank you


Answers:
author: Torben_trello
body: Can you try clearing the cache of the app (<https://help.trello.com/article/1061-troubleshooting-for-the-ios-app>) to see if that resolves the issue. We recently pushed a fix for an issue that might be causing the issue you are seeing. If that does not help, can you reach out to trello.com/contact? Thanks
copy an image
Asked by Jonas Forsberg:

I can't copy an image (.jpg) that is posted in Trello, so I can send it i.e. in an e-mail.

Is that normal?

I can do it with a pdf-file. Or at least download it.


Answers:
author: Torben_trello
body: If you open the image that is attached to a Trello card, we'd expect for you to be able to right-click it and have the option to copy the image. Do you see that on your end?

You can also right click and image that is attached to a Trello cards and select "Save target as" (or similar) to download the image right away.

If that does not help or you see any errors along the way, feel free to send in a screenshot of that to us via trello.com/contact.

comments: author: Scott Readman
body: Hi, I used to be able to right-click and copy images but since updating to Catalina this no longer works (can't say for certain the Catalina is the issue).  

The option is there but selecting copy doesn't do anything. It's a real pain so any help appreciated.

NB: I'm using the Mac app.

Scott


Tags: copy
My cards page is empty, cards are not visible, although I'm added to a lot of cards
Asked by fcojavierpoveda:

Hi  
My cards page is empty and I've a lot of activity as I'm in a lot of dashboards and I'm added to a lot of cards.  
Can anyone help me?  
Please, find attached an screenshoot.  
Thanks!!!  
Regards

![no cards.jpg](/t5/image/serverpage/image-id/106405i648752E9D4239E4C/image-dimensions/567x240?v=v2 "no cards.jpg")


Answers:
author: Vongsawat
body: Are you added as a member on those cards? As the Cards page only shows cards in which you have been attached as a member.

comments: author: fcojavierpoveda
body: yep


author: Vongsawat
body: Then I'm not sure, sorry :( Try filtering it so that it shows All Cards instead of last month to see if anything changes?  

If no-one else replies with an answer, might try going through [Support](https://trello.com/en/contact#/) (you'll have to scroll to the bottom of the mini-page to reach the actual support page.)  

<br />


author: fcojavierpoveda
body: thanks a lot for your interest.  
unfortunately nothing changes.  
i'll try contact support as you suggest me.  
regards.


author: fcojavierpoveda
body: i've just tried to contact support and it's a infinite loop and it send me again to the community ;-(


author: Vongsawat
body: On the support page there are two button, click the bottom one.  
A box will appear on the bottom right of the screen, type a single sentence question.  
It will attempt to suggest to you Help pages, ignore and scroll down to the very bottom and click the button there.  
*Then* , you will finally be on the actual Support page.  
:T
Butler due date triggers slack notification
Asked by matthew:

Hi everyone!   

Struggling a bit with the due date Butler trigger.   

Our company runs claim tracking through Trello and I want to trigger a slack notification to a channel for **all tickets**due that day. My team then follows-up with people individually but at the moment this sometimes gets missed whereas an audit trail on slack that can be marked off would be awesome.

At the moment I have:

Trigger: "on the day a card is due"

Actions: post message Follow-up: {cardname}; to Slack channel: .... ; in workspace: ... ; as: Butler.

If a new ticket is created and the due date is set to today, I also want this to immediately trigger.   

Some help would be great!   

Cheers,  
Matt


Answers:
author: Bart
body: Copy the action to this trigger (turn on advanced)  

*when a due date is set on a card due today*If you regularly edit ticket due dates, might want to include "move in" as well.


Tags: butler

due-date

slack
Quarterly and Bi-annual calendar view for Trello
Asked by Marie Pinder:

Hi Community

I need to provide a clearer forecast view of activities by calendar view in Trello. There seems to be only a week or month view option. Is there a settings option to view quarterly and biannual?

I need to be able to attend marketing planning sessions with forecast of activities to the Exec group however the limited month view is not viable for these discussions and I end up having to duplicate my Trello calendar into Excel for the purpose of presenting a better view to the Execs.

Can you please confirm?

Cheers

Marie


Answers:
author: Torben_trello
body: In Trello itself we do only offer the weekly and monthly view. However with the Calendar Power-Up you can integrate with Calendar apps using the iCal feed. You could then view the due dates from a board in your Calendar app that might offer these views or flexibility to customize those views. You can find instructions here: <https://help.trello.com/article/811-viewing-cards-in-a-calendar-view>
Notification settings for an entire team
Asked by Kevin Miller:

Hi all - is there a way for one user to change the default notification for everyone on a team from "instantly" to "periodically"?


Answers:
author: Torben_trello
body: That is not possible, I am afraid.

Notification preferences can only be set by the relevant user themselves and will apply for their own account only. We give users full control, so they can elect which notifications they receive in what time frame.
Comments editing history
Asked by Andre Coutrim:

Hello everyone,

Please, there is a way to see the original (previous) comments when it is edited? Or also a way to block this option? I mean... it sounds weird IMHO to be able to change something you wrote without having a history.

Many thanks for any support,

Best regards.

![trello comment.jpg](/t5/image/serverpage/image-id/106368i33AD189B9C803F96/image-size/large?v=v2&px=999 "trello comment.jpg")


Answers:
author: Daniel Tan
body: at the very least, update when it was edited with some icons at the top will be helpful


author: milynnus
body: [@Andre Coutrim](/t5/user/viewprofilepage/user-id/4047529) The details of changes are recorded in in "actions" and you can get access to it via webhooks or by using the Trello API. I do not know how far back you can go with the API but you can filter and set limits the search on "actions". In terms of restrictions, I believe there is none like what you are looking for other that the disable comments for the entire board.

comments: author: Andre Coutrim
body: Thank you so much for your fast reply. But as a lay user, I would strongly suggest that Trello could put a tiny button where we mortals could press and just see what was changed, and it could be limited to 3 or 5 editions per message maybe... My knowledge in IT is barely zero, so for users like me, your instructions will not be useful, unfortunately.

Other than that it couldn't be a big issue but perhaps we can have real matters if somebody just changes dishonestly their message to cover a mistake.

Many thanks!!


author: Matt Leavitt
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182), I don't believe that's true, at least in the Server version. For instance, if I make an edit of a comment from last year, it changes the comment from last year in the Comments and it also changes the comment from last year in the Activity, and it only updates the "(edited)" - I can see the edit date, but not the original comment anymore. It also changes the Last Modified date. But that original comment is now gone, and there is no new Activity listed from today.


author: milynnus
body: [@Matt Leavitt](/t5/user/viewprofilepage/user-id/4488907)

I am referring to look at actions via api and not through the UI. For example you can use action to figure out the sourceCard from which the card was copied from.
Why are duplicate checklists showing up on my cards in Trello?
Asked by Karen Kapler:

I used my template checklist to create a card, but every item in the checklist shows up twice on the card? How do I correct that?


Answers:
author: Vivian Escalante
body: [@Karen Kapler](/t5/user/viewprofilepage/user-id/4047517) , could you provide a screenshot of what you're referring to?

I created a template with a checklist, created a card from the template, but saw now issues with my checklist. See below.

![Screen Shot 2020-08-11 at 8.28.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/106384i209FEAFA318EB063/image-size/large?v=v2&px=999 "Screen Shot 2020-08-11 at 8.28.16 PM.png")![Screen Shot 2020-08-11 at 8.28.37 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/106385i3F4C4F6A7655D7B0/image-size/large?v=v2&px=999 "Screen Shot 2020-08-11 at 8.28.37 PM.png")![Screen Shot 2020-08-11 at 8.28.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/106383iCC77C1209DCE0CC7/image-size/large?v=v2&px=999 "Screen Shot 2020-08-11 at 8.28.58 PM.png")
Butler button to sort cards into lists based on due date per quarter
Asked by Carla Ruhl:

I'm looking for a method to automatically move cards from one list to different lists based on due dates by quarter.  
All cards would start in the leftmost list "Not Scheduled", and then either monthly or using a button the cards would be moved to one of the following lists: "Remaining 2020", "1Q2021", "2Q2021", "3Q2021", "4Q2021", "Beyond 2021" based on due date.  
meaning if the due date is between 01012021 and 03312021 it is moved to 1Q2021?  


Answers:
author: Carla Ruhl
body: I came up with the following rule:

when a due date is set on a card with custom field "Roadmap" checked, find a card titled "{cardname}" on board "Tape Interop Roadmap", move the due date by the same amount of time, and move the card to the top of list "{cardduedatequarternumber}Q{cardduedateyear}" on board "Tape Interop Roadmap"


Tags: butler
Como fazer com que listas/cart?es arquivados n?o apare?am na ferramenta de busca?
Asked by Igor Felix:

Como fazer com que listas/cart?es arquivados n?o apare?am na ferramenta de busca?


Answers:
author: Soumyadeep Mandal
body: Hi [@Igor Felix](/t5/user/viewprofilepage/user-id/3934400)

You cant prevent archived lists/cards from appearing in the search engine.

But if you add a specify a label to archive cards and create a search query that excludes that label from search then you can prevent archived lists/cards from appearing in the search engine.
Can you activate a Butler Task with a Shortcut/Hotkey
Asked by Andy Page:

Hi,

Does anyone know if it's possible to assign a Shortcut/Hotkey to a Butler Automated task rather than adding a button etc.


Answers:
author: Vongsawat
body: Not sure how to trigger something akin to a Board Button..  

But instead of a Card Button, you could use the built-in hotkeys to trigger a Rule instead? (hit ? while on the board for the hotkeys)  

Number keys will apply labels for instance, or v for voting, and have a Rule thats watching for that? Its a bit limited, but might be worth looking at if you're looking to replace card buttons.

comments: author: Andy Page
body: Thanks, I'll have a play and see if it's something that will work.


Tags: butler

keyboard-shortcut

shortcut
Can't add or edit descriptions to cards or open them
Asked by Shari Blake:

Is this feature removed? I can't open cards to edit the description or comment?  
Neither on the web nor on my desktop app


Answers:
author: Vivian Escalante
body: [@Shari Blake](/t5/user/viewprofilepage/user-id/4047311) , your permissions might have changed to 'Guest'. Please check with the admin of the board: <https://help.trello.com/article/791-changing-permissions-on-a-board>
Label name does not display on my project cards
Asked by Leslie:

I created labels for each staff member and assigned a colour. The name no longer appears when I assign the label to a project card - only the colour shows up.

The name used to appear above the label:

![image.png](/t5/image/serverpage/image-id/106350i1E05EBF37C6FCE80/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Vongsawat
body: On the board view, click that orange label (or any label). It switches between colour label and text label when you click it. (or hit the semicolon ; hotkey)

comments: author: Leslie
body: How dumb do I feel? ;) Thank you!
commenting
Asked by pokadot15:

I would like to find out how members of my team can comment in the activity section. I doesn't seem that they have access to commenting.


Answers:
author: Bart
body: Haven't had any issues with comments before.

1. Confirm team members have set up their Trello account and are using the tool correctly.

2. Confirm the board is not set to Private, or if it is that you've invited team members to the board

Don't think Guest/Team Member access matters.
Privacy of the cards
Asked by Juan Ignacio Ghione:

Hello, I want to know if it is possible to configure the privacy of the cards. I would like team members to be able to view all the cards on the board but for some specific users (eg guests) to be able to create cards and only view their cards or some of them, not those of the rest of the team.

I have used a translator to write this, sorry.


Answers:
author: Torben_trello
body: Hi,

Currently, Trello doesn't support per-card permissions---once someone has access to a board, they'll be able to see all cards on it. For now, we suggest creating separate boards for different permissions levels but we'll let our team know that you'd like to see that.  

To give some context, when we created Trello we wanted to create a single shared perspective for all users and having different permissions for cards on a board would work against that concept, that all users can see that board at the same stage.

comments: author: Onuralp Akar
body: Hi Torben, is it still the same? Are we still not allow to arrange card privacy for spesific board members?