Jira Service management customers no need to sign up
Asked by Munkhsaikhan:

Hello guys, how to make customers dont need to sign up to our help center and can write a ticket


Answers:
author: Robin Stemmers
body: Hi [@Munkhsaikhan](/t5/user/viewprofilepage/user-id/5483114)

The are a few options I can think of:

Option 1

Update your customer access options

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320271i9E268BCDC5EB6AA2/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320269i674927C5F532C847/image-size/large?v=v2&px=999 "image.png")

Option 2

Allow emailing to your service desk

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320273iE800E6AE41B5A744/image-size/large?v=v2&px=999 "image.png")

Option 3

If you are using MS Teams in your org, Create a channel where people can log calls

comments: author: Munkhsaikhan
body: Sorry, how to enable this ?


author: Munkhsaikhan
body: Sorry how enable external account type ?

It says "Customers must log in to access the portal when external account type is disabled."


author: Robin Stemmers
body: Hello [@Munkhsaikhan](/t5/user/viewprofilepage/user-id/5483114)

I hope I understand your response correctly, but here goes.

To access this option I did the following:

On the relevant service desk, click on Project Settings, then scroll down to click on Customer permissions.

![2024-04-25 07_50_29-QA_ M24 Service Desk - Details - Service project - Jira Service Management.png](https://community.atlassian.com/t5/image/serverpage/image-id/320481iF038FAC72CECB6E7/image-size/large?v=v2&px=999 "2024-04-25 07_50_29-QA_ M24 Service Desk - Details - Service project - Jira Service Management.png")

Then you can select you options from there

![2024-04-25 08_02_14-QA_ M24 Service Desk - Customer permissions - Service project - Jira Service Man.png](https://community.atlassian.com/t5/image/serverpage/image-id/320482iDA221C215680EA8E/image-size/large?v=v2&px=999 "2024-04-25 08_02_14-QA_ M24 Service Desk - Customer permissions - Service project - Jira Service Man.png")


author: Dharmesh Barot
body: [@Munkhsaikhan](/t5/user/viewprofilepage/user-id/5483114) Hope this helps <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/>


author: Alexandre Arsenault
body: Good Morning!

I use email-only for this purpose.

I deactivate the "welcome" email.

And activate the option that creates an account if the email is not already in the database.

Could save you a lot of work !


author: Jaikish Pai
body: [@Munkhsaikhan](/t5/user/viewprofilepage/user-id/5483114) You can try the Jira Issue collector : <https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/>


author: Vipan
body: [@Munkhsaikhan](/t5/user/viewprofilepage/user-id/5483114)

In Jira Service Management (JSM), you can set up an email channel to allow users to raise requests via email.

comments: author: Vipan
body: By setting up an email channel in your Jira Service Management project, users can easily raise requests by simply sending an email to the designated address. This provides a convenient way for users to interact with your service desk, especially if they prefer email communication over other channels.


author: Mina Soultan
body: Hello [Munkhsaikhan](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5483114) ,  
From project settings \> Customer permission \> Who can raise requests tickets \> Choose the following option "Anyone can raise a request on the customer portal or by email"


author: Amit Anand
body: Refer -[Introducing the login-free portal for Jira Service Desk Cloud \| Jira Service Management Cloud \| Atlassian Documentation](https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud)