youngmon/atlassian-qna huggingface dataset:
Bamboo mysql driver issues
Asked by Lukas Haigner:

I want to connect Bamboo with my mysql database, I followed the instructions and he still didn't detected the mysql-connector-java-5.1.46-bin.jar in the library Folder. The installation folder is /opt/atlassian/bamboo-2.

All library folders didn't worked for me:  
./atlassian-bamboo/WEB-INF/lib  
./atlassian-bamboo/repositoryScripts/lib  
./atlassian-bamboo/layout/setup/lib  
./atlassian-bamboo/lib  
./scripts/lib  
./lib  
./tools/apache-maven-3.5.0/lib  
./tools/byteman/lib


Answers:
author: robhit
body: Hi Lukas,

Thanks for your question!

What error are you seeing in the logs?

Can you give a try to the following steps:

* Ensure that the MySQL connector is not available in any Bamboo directory except in "/opt/atlassian/bamboo-2/lib". Your connector should reside only in this directory.
* Kill any running Instance of the Bamboo.
* Restart and see if it helps.

Thanks,

Robhit

comments: author: Lukas Haigner
body: Hi Robhit,

There're no errors in the logs and it still doesn't work. There's no "Loading mysql driver" or something like that. Everything is ending up in "JDBC driver for MySQL is no longer bundled with Bamboo due to licensing restrictions. Consult [Bamboo documentation](https://ci.plugindev.de/setup/help.prefixdb.mysql) for manual installation instructions.".

Thank,  
Lukas


author: robhit
body: Hi Lukas,

I understand you would have taken the right steps. But just to double confirm did you restart the application after putting the jar file in the lib directory?

Few more things we could check:

* The user used to start the bamboo has the ownership of the directories "bamboo-install" and "home directory". And the appropriate rights.
* Check the "Bamboo-Install/logs/catalina.out" when the bamboo starts to see for any errors or warnings logged.
* Locate this file "mysql-connector-java-5.1.46-bin.jar" and confirm it is not available under any other Bamboo directory.


author: Lukas Haigner
body: Hi Robhit,

I even restarted the root server to confirm that it is not working. Here's the log: <https://pastebin.com/nagCL9F6>. The mysql connector library is only placed in the library directory. I'm executing the bamboo server with root privileges.

Proof:  
root@rs002665:/opt/atlassian/bamboo-2# find -name 'mysql-connector-java-5.1.46-bin.jar'

./lib/mysql-connector-java-5.1.46-bin.jar

Thanks,  
Lukas


author: robhit
body: Hi Lukas,

In that case, I would recommend opening a [support request](https://support.atlassian.com/contact/#/) for a thorough investigation.

Thanks,

Robhit


author: kevin omar jimenez
body: I had the same problem today and I found a log in the path **{bamboo.home}/logs/atlassian-bamboo.log** there is information about the error, in my case it was an error with the configuration of the database and the templates , related to the bamboo.cfg.xml file, I stopped bamboo, renamed the file, restarted bamboo, modified the settings and was able to continue with the installation.


Tags: mysql
Bamboo with Active Directory
Asked by Nicolas Vila:

I'm integrating Bamboo with Active Directory, and found that after the initial bind operation bamboo performs a search using the filter specified in \<userSearchFilter\> from atlassian-user-custom.xml, BUT on the LDAP searchrequest the filter is modified:

- the file specifies \<userSearchFilter\>(objectClass=user)\</userSearchFilter\>

- the operation shows (\&(objectClass=user)(sAMAccountName=anonymousUser))

Since there is no account called anonymousUser (and is not the user that is trying the login) the search operation returns with zero values, and the login is rejected. If I try Paddle with the atlassian-user-custom.xml file, the search DOES use the filter specified in the XML file.

Why does bamboo add an extra filter if paddle doesn't? This defeats the purpose of using paddle for testing, if bamboo modifies the search. Also, how can I stop bamboo from adding that "sAMAccountName=anonymousUse" filter? Because of that no domain user can login, while paddle shows that everything is working.

Many thanks!!


Answers:
author: rsperafico
body: Hello [@Nicolas Vila](/t5/user/viewprofilepage/user-id/1200878),

What do you have as \<`usernameAttribute`\>xxx\</`usernameAttribute`\> in "*atlassian-user-custom.xml*"?
> If I try Paddle with the atlassian-user-custom.xml file, the search DOES use the filter specified in the XML file.

Paddle runs against "*atlassian-user.xml* " and you should expect two tests as result (reference [How to set up LDAP in Bamboo):](https://confluence.atlassian.com/display/BAMKB/How+to+set+up+LDAP+in+Bamboo)

    TEST 1: Search and list XXX users

    TEST 2: Search and list XXX groups

Which result are you getting from Paddle?

Regarding on the search filter, if you are connecting to Windows Active Directory, you should consider updating your search filter to <https://msdn.microsoft.com/en-us/library/ms677643(v=vs.85).aspx>

If possible, please raise a support case (<https://support.atlassian.com>) so we can review "atlassian-user-custom.xml", paddle's output and Bamboo logs.

Kind regards,

Rafael

comments: author: Nicolas Vila
body: Hello Rafael,

First let me tell you that I made it work. For username attribute i have:

\<`usernameAttribute`\>sAMAccountName\</`usernameAttribute`\>

I was renaming the XML file for paddle to find it, and it was in fact finding all users and groups. As for the search filter, I modified for the following:

\<userSearchFilter\>(\&amp;(objectClass=user)(sAMAccountName=\*))\</userSearchFilter\>

Once I did that, now I see on the packet capture that the search uses the following filter:

(\&(\&(objectClass=user)(sAMAccountName=\*))(sAMAccountName=johndoe))

where johndoe is the username tried in the login. The searchfilter looks a little strange but nevertheless it's working.

Thanks, regards.


Tags: active-directory

ldap
Why can't I see kanban project template and where is the software development section
Asked by vaishnavi kshirsagar:

On the Project templates screen, I can't see Software development on the left and there's no Kanban template. I have selected jira service management.


Answers:
author: Marc - Devoteam
body: Hi [@vaishnavi kshirsagar](/t5/user/viewprofilepage/user-id/5456327)

Welcome to the community.

Do you have a Jira Software plan, if so you might not have access or have access, but no admin permissions on JSW.


author: Tansu Akdeniz
body: Hi [@vaishnavi kshirsagar](/t5/user/viewprofilepage/user-id/5456327)

Welcome to the community.

Do you have [Jira software](https://www.atlassian.com/software/jira)?

Go to <https://admin.atlassian.com/> and check products.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I make a template project with a set of issues
Asked by Martin Bergholtz:

Hi, I've been trying to figure out how I can make a template out of several issues as epics with certain set subtasks and several regular tasks. We are trying to make a standard setup for various projects in sofrware developlemt using Kanban boards. Alot of the tasks are standard tasks we use on every project.

I was hoping there was a possibility to make one project and use it as a template to generate other projects based on all the issues used in the given template.

I've been looking at several apps, but I've not found any that have quite met my requirements, nor any way of doing it without apps.

Anyone who has any idea on how to do this? (I'm a project manager and not a developer if that is any usefull info in regards to solution).

Best regards,  
Martin Bergholtz


Answers:
author: Mark Segall
body: Hi [@Martin Bergholtz](/t5/user/viewprofilepage/user-id/5419142) - There is a workaround with native tooling that I explain here:

<https://community.atlassian.com/t5/Jira-Software-questions/clone-an-epic-including-its-child-issues/qaq-p/2091431>

However, as I mention in my answer it comes with quite a few limitations and ultimately, you're probably best to use a marketplace app and a common one is [Deep Clone](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview&utm_vendorID=1213041&utm_source=google&utm_medium=cpc&utm_campaign=deepj-new-lead-search&utm_content=677516439336&utm_term=jira%20deep%20clone&gad_source=1&gclid=CjwKCAjw7-SvBhB6EiwAwYdCAa6WkfCwU2pKorJ_usm-o4rSam5cMlPO9y_Yh_2sxT7pmqE78yVagxoCFbUQAvD_BwE).

comments: author: Martin Bergholtz
body: Deep Clone seems to do the job perfectly, I'll look into that. Thank you!


author: Clara Belin-Brosseau
body: Hello [@Martin Bergholtz](/t5/user/viewprofilepage/user-id/5419142)

If you're willing to use a third-party application, I can suggest trying our [Elements Copy \& Sync app](https://go.elements-apps.com/cs_2703_1) that allows you to copy issues with all their content (summary, description, custom fields, comments, attachments, etc.) and their child issues.

You'll be able to easily create [a template project and copy it](https://go.elements-apps.com/cs_2703) every time you need to start a new one.

Don't hesitate to try our app, it's free during 30 days and stays free under 10 users.

Let me know if you have any questions.

Kind regards,  
Clara


Tags: cloud

jira-service-management

jira-service-management-cloud
Pariticpants and Requests
Asked by Tony Montana:

Hi all!  

In JIRA Service Desk, any contributor can add a new contributor to a ticket. How can I make sure that only the Creator of the Request can add a participant on the user portal?  


Answers:
author: Carla Ann Rowland
body: In Jira data center you cannot restrict participants to only specific customers. The customers are one large group. Right now it is available to all customers or none.


author: Kishan Sharma
body: Hi [@Tony Montana](/t5/user/viewprofilepage/user-id/618001)

Go to **Project settings** \> **Customer permissions** to choose who can raise requests in your service desk and who your customers can share requests with.

The Customers who aren't in an organization can't share request. Refer [this page](https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html) for more details.

Alternatively, the Permission Scheme can be adjusted so that the **Service Desk Customer Portal Access** role is unable to edit the issue once the ticket is raised.

comments: author: Tony Montana
body: Didn't you understand the question?


author: Kishan Sharma
body: My understanding is that you wish to limit the sharing of requests with other participants. Please correct me if I have misunderstood your request.


author: Tony Montana
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) No, I want to make only request reporter from Portal could add new Participants. Your example does not resolve this issue.


author: Kishan Sharma
body: [@Tony Montana](/t5/user/viewprofilepage/user-id/618001)

Currently it is not possible to restrict the sharing permission only to the original reporter(customer). Both agents and customers can add and remove request participants. Who customers can add as participants depends on the project's customer permissions settings. Read [Managing access to your service project](https://confluence.atlassian.com/servicemanagementserver0508/managing-access-to-your-service-project-1236438576.html) to learn more.

If a customer(reporter) has added a new Request participant to the request, the request participant **can share** the request with their organization, anyone in the service desk, or people who aren't customers yet.

You might want to [raise a ticket with Atlassian Support](https://support.atlassian.com/contact) and ask them to raise a feature request/suggestion on this.


Tags: data-center

jira-service-management

jira-service-management-server

server
Cota??o
Asked by El?ine Menezes:

Valores e cota??o Trello.


Answers:
author: Kishan Sharma
body: Ol? [@El?ine Menezes](/t5/user/viewprofilepage/user-id/5456311)

Bem-vindo ? comunidade Atlassian

Voc? pode encontrar planos e pre?os para o produto Trello [neste link](https://trello.com/pricing)


Tags: cloud

jira-service-management

jira-service-management-cloud
ScriptRunner Fast-track transition depend of actual state
Asked by Kevin PAGES:

Hello,

I in my workflow i have a transition avaible for all state, when this transition is used, i need to change the issue state to "OPEN".

I have create a Fast-Track transition with scriptrunner for change the state to open, this is working for all state except when the issue is already in "OPEN" i have an error.

I want to create a condition for check the actual state of the ticket but I don't know how.

Could you help me please ! If you have another idea for doing it I'm also interested but i don't want to do this by an automation.

Thanks !


Answers:
author: Sean Chua _Adaptavist_
body: Hey [@Kevin PAGES](/t5/user/viewprofilepage/user-id/5456293) ,

Welcome to Atlassian Community!

Based on what you mentioned:
> I have create a Fast-Track transition with scriptrunner for change the state to open, this is working for all state except when the issue is already in "OPEN" i have an error.
>
> I want to create a condition for check the actual state of the ticket but I don't know how.

I am assuming you are trying to automatically change the "State" (status of the issue) after a period of time. This looks like something which can be done using ScriptRunner for Jira Cloud's Escalation Service: [Transition an Issue](https://docs.adaptavist.com/sr4jc/latest/features/escalation-service/example-escalation-code#transition-an-issue)

You can schedule it to run at a specific schedule (eg: Daily at 12am) for issues found by JQL like:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/315491iF9C9B133C9E708A2/image-size/large?v=v2&px=999 "image.png")

If you are still unsure, please reach out to us at customersuccess@scriptrunnerhq.com and lets have a call together for a demo/Q\&A/etc , or create a [Support Ticket](https://the-adaptavist-group-support.atlassian.net/servicedesk/customer/portals) with us.

Hope this helps.  
Sean

comments: author: Kevin PAGES
body: Hello,

thanks for your answer, I finaly do it by an other way :)


author: Sean Chua _Adaptavist_
body: It is good to know that you have resolved it. I'm sure there are a few ways which can be used to meet your needs - as long as you are happy with it and it works for your use-case, that is what matters.

Do you mind sharing abit about what you've done? This would help others if they have the same requirements in the future.


Tags: cloud

jira-service-management

jira-service-management-cloud

scriptrunner

status

transition
Assignee parent to same assignee as last open sub-task?
Asked by Marco Brundel:

Hi,   

Would it be possible for an issue that includes more subtasks? If the last subtask is still open, and the main issue is waiting to be closed, then the main issue is moved to the assignee of the last open subtask? Can an AR be devised for this?  

regards, Marco Brundel


Answers:
author: Rudy Holtkamp
body: Hi [@Marco Brundel](/t5/user/viewprofilepage/user-id/1162861) ,

This should be able to accomplish with Automation for Jira.

You can use the following logic, note that this is from Cloud and I don't know if you have the same features on server/dc:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/313080i1100E4C3079366C4/image-size/large?v=v2&px=999 "image.png")

Rudy


Tags: automation

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Import Data to Service Management
Asked by Kassie Lo:

Hello,

I've created a Service Management project for collecting team member requests. I'm wondering if it's possible to import previous request records that were received and completed before I started using Jira.

I attempted to export the data in Excel format, manually added more records, and then reimported it into the same project. However, this approach doesn't seem to work.

Please advise.

Cheers,  
Kassie


Answers:
author: John Funk
body: Hi Kassie,

When you say it "doesn't seem to work", what does that mean? What is failing/not working?


Tags: cloud

jira-service-management

jira-service-management-cloud
Removing the auto articles in Portal
Asked by rtamam:

Hi

Is it possible removing the article that automatically appears in Jira Portal? attach screenshot![Screenshot 2024-03-19 102238.png](/t5/image/serverpage/image-id/312942iCEC8F607231212AE/image-size/large?v=v2&px=999 "Screenshot 2024-03-19 102238.png")


Answers:
author: Susanna Babayan
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327)

Do you have a knowledge base connected to your project? that might be what's showing up in your portal

comments: author: rtamam
body: Indeed.

If I'll disconnect the knowledgebase, will it remove?


author: Susanna Babayan
body: well, as far as I understand, these are KB articles connected but I'm not sure. you can try


author: rtamam
body: It worked!

Thanks a lot


Tags: cloud

jira-service-management

jira-service-management-cloud
Customers bypassing request forms using the Create Issue view instead of Portal
Asked by Michael.Gaskin:

I have some request types in my JSM project that have request forms associated with them. However, some customers use the Create Issue screen instead of the Portal, which allows them to bypass the request form content. They see a view similar to below. What changes should I make to the request forms or the customer's permissions to prevent this?  

I don't mind them using the Create Issue screen as long as the information on the form is provided. But I think that pulling the form content out into Custom Fields that would all be present on the Create Issue screen is kind of a waste of the Form functionality.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/312940iF2CFF55AC037272B/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kris Dewachter
body: Hi [@Michael.Gaskin](/t5/user/viewprofilepage/user-id/3781214) ,

Atlassian generally advises Service Desk tickets to be created via the portal, and not the backoffice. This is one of the reasons why. That's also why the blue warning message is there.

I don't think there is any way to prevent tickets to be created in the backoffice (unless disabling it from the permission scheme. But I don't think you want that).

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Clone Issue Automation Error: "Error creating issue"
Asked by ?zge ?zgen?:

Hello,  

I have a service management project for which I take some requests. I want to clone these requests to another Jira software scrum project as a task. However, I got an error, and couldn't figure out how to fix it. I would appreciate it if you could help me. Here are the screenshot of the automation and the log.

The RSP project has the task issue type so there should be no problem cloning into that as I am not pulling any different fields.

![2.png](/t5/image/serverpage/image-id/312930i30E50CE6C4656F1D/image-size/large?v=v2&px=999 "2.png")![1.png](/t5/image/serverpage/image-id/312929i5E97FD6464F2667D/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Sebastian Krzewi?ski
body: Hi [@?zge ?zgen?](/t5/user/viewprofilepage/user-id/5015507)

Based on configuration screenshot everything looks ok.

You can check if on RSPF project there are required fields. Maybe this is it.

Also what you can do is to contact with Atlassian support (<https://support.atlassian.com>). Probably there will be able to get more info about this error.

Regards,

Seba

comments: author: ?zge ?zgen?
body: Hello [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725) ,  
I did not notice there were required fields until you told me to check. Thank you, it is resolved.  
Best Regards,  
?zge


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer cannot see the open ticket that another customer share with
Asked by Howard Huang:

Customer A created a ticket B, and used "Share with" for Customer C. C received the link, however, he saw have no permission after open the link.


Answers:
author: Kuan Yi Ming _ServiceRocket_
body: Hi Howard,

If Customer C received a link via an email from Jira Service Management to open the link but is unable to, can you verify the following?

1) Does Customer C already have a a customer account set up in Jira Service Management, and is Customer C a member of the same organization? For more information about customer organizations, you can refer to <https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/>

2) Is this issue reproducible on other browser sessions? If not, then it's most certainly a browser cache issue.

3) A global Customer access permission is blocking Customer C from accessing the link, for example, only selected customer email domains can create accounts, etc. You can view these settings via navigating to Product Settings \> Customer access as a Jira administrator.

-yiming

comments: author: Howard Huang
body: Thanks! I tried 3) and it worked.


author: Rebekka Heilmann _viadee_
body: Hi [@Howard Huang](/t5/user/viewprofilepage/user-id/5456020) and welcome to the Community!

is your portal open or restricted? [Limit Jira Service Management project visibility to customers on portal \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html)

Can Customers create their own user account? [Set up and manage portal access \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/)


Tags: cloud

jira-service-management

jira-service-management-cloud