youngmon/atlassian-qna huggingface dataset:
self-hosting and managed on-prem plans?
Asked by Perry_Statham:

Does statuspage.io have:

* A self-hosting plan? Where we license the software from you and run it ourselves on our own hosts.
* A managed on-premises plan? Where you deploy and manage the service on our hosts?

TIA


Answers:
author: Robert Wen_ReleaseTEAM_
body: Incident Management apps that Atlassian bought, like Statuspage and Opsgenie are cloud-only. Atlassian's justification for this is that if your network has issues, it could also affect the applications that handle communication of the on-prem issues (Statuspage), or the recovery of the issue (Opsgenie).
Global status page
Asked by TonyG:

Hello,

I wanted to know if it is possible to have one status page that displays the status of multiple websites.

e.g.

Site one: Operational  
Site two: Operational  
Site three: Partial Outage  
Site four: Major Outage  
Site five: Under Maintenance  

I have seen in the docs the concept of components, would this be a way to achieve this?


Answers:
author: Jesse Klein
body: Hello Tony,

This is Jesse from the Statuspage support team. Thanks for the question, though, I think you also nailed the answer.

Components are generic enough that they can represent whatever you would like so if you want them to be different sites, different processes, endpoint, etc. you name it!

One thing to point out is that these components still need to be managed by you so if website four is down, you would come into Statuspage and mark that as a major outage or set up some kind of automation for it.

Hopefully that helps but let me know if you need any clarification.

Regards,  
Jesse

comments: author: TonyG
body: Hi Jesse,

thanks for the the explanation, that answers my question.

Kind regards,  
Tony
What counts as a subscriber on public page nofications?
Asked by Perry_Statham:

The <https://www.atlassian.com/software/statuspage/pricing?tab=public> says that the Business ($399/month) plan can have 5000 subscribers. Is that 5000 actual people, or is that 5000 notification channels?

For example, if a single person wants to be notified via email and SMS, then does that count as 1 subscriber, or as 2 subscribers?

What if a single person wants to be notified via a single email address but on two different components (suppose there were 5 components in all). Is that a single subscribers or 2 subscribers?

Same question with the other plans.

TIA


Answers:
author: Jesse Klein
body: Hello Perry,

Hope you're doing well! To answer your question, I will actually point you to this article which breaks down how subscribers are counted: <https://support.atlassian.com/statuspage/docs/how-are-subscribers-counted/>

If component subscriptions are enabled, the email only counts as one subscriber regardless of the number of components they subscribe to.

The only difference is Audience Specific pages. That is tracked by the number of unique Page Access Users you have as audience members.

Hopefully that answers your questions around this but let me know if you need any clarification.

Regards,  
Jesse
User groups via SAML?
Asked by Perry_Statham:

For audience-specific pages, how are the user groups specified via SAML SSO?


Answers:
author: Shivam Naik
body: Hi [@Perry_Statham](/t5/user/viewprofilepage/user-id/4583781) ,

Happy to help!

Audience Specific page SSO can be looked into more here <https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/>, but this separate from the SSO you'll use to provisions SP Admins/Team Members via Atlassian Cloud. SSO implementation here is governed by having User Groups set up for each respective page, and then using the External Identifier as a means of associating that group with the appropriate page for access.

If this is something you'd like to pursue for your site, I would recommend reaching out via a Support ticket since there is possibly some set up to be done from our end as well.

Please let us know if you have any follow up questions!
custom email template not used
Asked by Miguel Ceballos:

Under You page -\> Customize page and emails -\> Customize email

I have made updates here and when I send a test email it looks great.

But when I create an incident or schedule a maintenance it does not use these updates and instead sends the generic email from statuspage.

The only thing I need to finish is the DNS config page, but based on the alert that will only affect using the 'from' email.

Am I missing something?


Answers:
author: Carl Steiger
body: I'm having the same issue, [@Miguel Ceballos](/t5/user/viewprofilepage/user-id/4590775) did you ever solve it?

comments: author: Russell Chee
body: Hey Carl,

Thanks for reaching out on the community post, I hope you are well.

Because the issue you are experiencing is account specific could I please ask you to reach out to our Statuspage support team here: <https://support.atlassian.com/contact/>.

That way when we troubleshoot your issue the information of your account won't be public accessible. We look forward to hearing from you. Take care!

Kind regards,  
Russell


author: Nikola
body: Hi Miguel,

Thanks for posting your question! When you say customizations, are you referring to the custom logo and footer message? Did you hit the save button after you were done?

You are right in thinking that DNS records are only related to the custom "from" field.

Feel free to open a support ticket so we can have a closer look at your page if this is still an issue.

<br />

Regards,


Tags: cloud
how long to enable ssl
Asked by rhenson:

We have selected enable SSL on our statuspage and was wondering what is the normal time frame before it's enabled, or we need to submit an issue.


Answers:
author: Travers
body: Hi [@rhenson](/t5/user/viewprofilepage/user-id/4042713) ,

Travers here with Statuspage Support. Thank for reaching out!

Typically, SSL is provisioned within minutes of the DNS records being validated. If the issue persists, I recommend opening a Support so we may examine the issue closer.

Thanks
Why are private pages only for employees?
Asked by Perry_Statham:

The <https://www.atlassian.com/software/statuspage/private-pages> description explicitly says that private pages are for employees to know what is going on. Why would we not want to use these for certain customer sets?


Answers:
author: Brant Schroeder
body: [@Perry_Statham](/t5/user/viewprofilepage/user-id/4583781) Status page is broken up into three different types of pages.

* Public - Everyone can see
* Private - Uses your company's SSO to allow access
* Audience-specific - Grant access based on user groups

If your customers are set up on your company'ss SSO then they could use the private page.

comments: author: Henry Sui
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Is it possible to grant enteral customers access to Audience-specific Statuspage, who are not setup in company's SSO?


author: Brant Schroeder
body: [@Henry Sui](/t5/user/viewprofilepage/user-id/4374553) - You would have to be able to add the users Atlassian account to grant them access so you would have to know what that is. <https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/>
User Single Sign-On (SSO)
Asked by Perry_Statham:

Can a private or audience-specific page have more than one IdP for SSO?


Answers:
author: Jesse Klein
body: Hello Perry,

I hope you're doing well today. Thanks for the question around IdPs for Private and Audience Specific Pages.

It is only possible to use one IdP for a setup for authentication on these types of pages. The way it currently works for us only allows this one setup. If you do have multiple IdPs to use, they would either need to be consolidated on one or separated by page since each page can have its own setup.

Hopefully that helps answer the question. I hope you have a wonderful day!

Regards,  
Jesse
Future maintenance is not shown in the uptime calendar
Asked by Fan Yang:

When I have a scheduled maintenance. I cannot see it in the uptime calender.

Possible it is sensible as future maitemance is not part of uptime stats.

But is there a way I can see maintenace in a calendar?


Answers:
author: Abraham Musalem
body: Hey Fan,

Abe here with Statuspage support. You are correct that a future maintenance is not included in the uptime calculation since it has not happened yet. The calculation is up to the current date.   

As far as seeing maintenances in the Uptime Calendar view, it is not currently possible but there is an open Feature Request. I've gone ahead and added you to it. If it gets worked on, we'll do our best to let you know! I do apologize for the inconvenience.   

Let me know if you have any other questions,   

- Abe


Tags: cloud

improvement
Customizing or building features on top of Enterprise Status Page
Asked by Harsh Modi:

Hi, can we build required features (for example: searching components on the page) on top of Enterprise offering? Thanks!


Answers:
author: Jesse Klein
body: Hello there,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question around custom features.

If you were on an enterprise plan (business plan would also work), you would have access to custom CSS, HTML, and JS. You would be able to utilize these to add other features on your page.

One important thing about custom code that you should be aware of. Because of this being a custom implementation from your side, we cannot comment on how to get your code to work in a particular way. You can, however, check this article out for inspiration: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

Hope that helps you out and I hope you have a great day!

Regards,  
Jesse

comments: author: Harsh Modi
body: Hi Jesse, I'd like to confirm if the customizations are limited to the mentioned ones on the given link?


author: Jesse Klein
body: Hello,

The customizations are not limited to just the ones above. Those are just examples of things that are possible. There's quite a bit of freedom to what you can do using the custom code.

One of my favorite examples to show off is: <https://status.newrelic.com/>

They have a very nicely customized page that was done with custom code.

Hopefully that gives some more inspiration on what can be done!

Regards,  
Jesse


author: Harsh Modi
body: thanks for the responses! Also, we do have a requirement of having status page for internal and external audience. Would this require us to buy 2 different status pages or can be done in one?

Example:

1. Internal audience sees more components than external.

2. Managing notifications for internal vs external audience by the user.

Thanks!


author: Jesse Klein
body: Hello again,

Having internal and external audiences would typically require having two pages. If you know exactly who your internal and external audiences were, then you might consider an audience specific page: <https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/>

This would require logins for each user, however, so that might not be viable for your use case. In that case, two pages would make sense.

Hopefully that helps!

Regards,  
Jesse


Tags: cloud
Top level status page
Asked by Dave Regan:

We have two status pages:

<https://email.XXXXstatus.com>

<https://network.XXXXstatus.com>

Is there a way to configure:

<https://XXXXstatus.com>

within the statuspage.io world?

Or do I need to set up my own web server to handle this top level page?

Dave Regan

dave.regan@peakinternet.com

Systems Engineer


Answers:
author: Abraham Musalem
body: Hey Dave,

Abe with Statuspage support. Thanks for reaching out. We unfortunately do not support using top level domains as the custom domain for a page. Some companies have got it to work, but we can't really help you with the setup.   

Let me know if you have any other questions,


Tags: cloud
License Too Old For Build error
Asked by fabrizio sigillo:

We upgrade the license 3 months ago, for updating the n. of users

Today i found this error message.

i ask where i check the number of active users and one possible solution or some workaround

![2018-02-13 14_32_51-Atlassian Crowd - System errors.png](/t5/image/serverpage/image-id/14771i80BC94716EF2FB52/image-size/large?v=v2&px=999 "2018-02-13 14_32_51-Atlassian Crowd - System errors.png")


Answers:
author: fabrizio sigillo
body: Thks i watch in

```
StartupListener
```

That crowd has activated all users on LDAP

comments: author: Marcin Kempa
body: So did you manage to resolve the issue? Or does your Crowd instance is still failing because of this license error?


author: Marcin Kempa
body: Hi [@fabrizio sigillo](/t5/user/viewprofilepage/user-id/1187060),

This error might be because your license is not valid or the license expired or the Crowd build is not within license maintenance period.

You can check your [Crowd logs](https://confluence.atlassian.com/crowd/finding-the-atlassian-crowd-log-file-167182956.html) for a detailed reason. Please look for ERROR for the following class:

```
StartupListener
```

Once we know detailed error, we may suggest a solution for you.

Hope that helps,

Marcin Kempa

comments: author: Marcin Kempa
body: Hi [@fabrizio sigillo](/t5/user/viewprofilepage/user-id/1187060),

Do you need more assistance with this problem?

Best Regards,

Marcin Kempa
Trying to run Crowd as a service, results in Error 404?
Asked by OneTech IT:

I am trying to get Crowd to run as a non-privileged user on Linux (user: atlcrowd) but it doesn't appear to be working. I've been able to enable SSL on my Crowd environment by adding a Connector 8443 to the server.xml section under Apache Tomcat. The atlcrowd user has full owner and group permissions (owner and group) of /opt/atlassian/crowd (where the binaries are installed) and /var/atlassian/crowd (where the Crowd home directory is located). But if I attempt to run /opt/atlassian/crowd/start_crowd.sh as the atlcrowd user, I can get the initial screen at <https://crowd>.\<mydomain.com\> but if I try to get to the console screen (/crowd/console) I get an Error 404 message.  

However, if I stop and start the Crowd service as root, everything works fine. Is there another directory that the atlcrowd user needs to have permissions on in order to fully function? (Error attached)  
OS: CentOS 7.4  
Crowd Version: 3.1.2


Answers:
author: Edwin Kyalangalilwa
body: Hi,

Make sure all the files under those directories are owned by atlcrowd

```
chown -R atlcrowd:atlcrowd <home/app dirs>
```

There is also a Crowd service script you can use

<https://confluence.atlassian.com/crowd/setting-crowd-to-run-automatically-and-use-an-unprivileged-system-user-on-unix-211649189.html?_ga=2.218837721.1391339591.1517455096-1812859764.1517455096>

comments: author: Marcin Kempa
body: Indeed it turned out to be a permission issue.

For the record, Crowd needs to have permissions to application (Crowd install), [home and share home directories](https://confluence.atlassian.com/crowd/specifying-your-crowd-home-directory-132382981.html).


author: Marcin Kempa
body: Hi [@OneTech IT](/t5/user/viewprofilepage/user-id/1148638),

I assume that you've seen Crowd's [documentation](https://confluence.atlassian.com/crowd/setting-crowd-to-run-automatically-and-use-an-unprivileged-system-user-on-unix-211649189.html) about running Crowd as unprivileged system user.

I believe that directories you've mentioned are all that Crowd needs to have access to, but in order to resolve your problem we will need to check the [log files](https://confluence.atlassian.com/crowd/finding-the-atlassian-crowd-log-file-167182956.html) both from Crowd and Tomcat. We can create a support issue for you if you do not want to share those logs publicly here.

Best regards,

Marcin Kempa

comments: author: OneTech IT
body: I submitted a ticket last night but have received no notifications that it has been received by a support technician,.


Tags: crowd-administration
401 error while login through localhost
Asked by Rajratan Dahane:

Hi Team,

We have upgraded Confluence service to v6.7.0. and it is successfully installed,

but when we trying to access the site through localhost we are getting an error.

401.![error.png](/t5/image/serverpage/image-id/13872iAC1D925684FDD92E/image-dimensions/546x189?v=v2 "error.png")

please look into it.  
could you please suggest any possible area gets failed so that we can check and verify.


Answers:
author: Marcin Kempa
body: Hi [@Rajratan Dahane](/t5/user/viewprofilepage/user-id/1160612)

Is Confluence connected to Crowd application? Does this problem happens when you try to navigate to Confluence site in a incognito mode?

I would suggest looking into the log files which may indicate what is the issue here and contact our support team at getsupport.atlassian.com.

Best Regards,

Marcin Kempa
Where do users go to change their passwords?
Asked by Gary Spencer:

We just stood up Crowd and have Jira, Confluence and Bitbucket. If I try to have a user log into crowd they get the bad user/pass and there are no options to do so in their profiles in the other apps. This should be simple.

If I set the attribute to force change password they once again get bad user/pass.

What am I missing here???


Answers:
author: Marcin Kempa
body: Hi [@Gary Spencer](/t5/user/viewprofilepage/user-id/204517)

I believe that the reason for this situation is the way Crowd works. Crowd'a console is where users are able to change their passwords and see which applications they have access to. However, Crowd console is treated as an application and as such users needs to be allowed to authenticate there. By default only 'crowd-administrators' are allowed to authenticate to Crowd console, but you can easily change that by navigating to:

Applications \> crowd \> \[Directories \& Groups\] tab and then select a directory which contains your users. Then in the dialog that appears, provide a name of group(s) which will be allowed to authenticate to Crowd (all users in that group will have that permission). If you do not need to selectively add such permission, you can allow all users to authenticate to Crowd from a directory.

Here is Crowd documentation that provides instructions <https://confluence.atlassian.com/crowd/specifying-which-groups-can-access-an-application-25788430.html> (I just noted that this particular part is outdated as in the lates version of Crowd the UI of this view was changed. I will report that so it will be fixed soon).

I hope that this answers your question, but feel free to post more questions. I am happy to help you!

Best Regards,

Marcin Kempa
Crowd Reports
Asked by Ron Jacob:

I am Crowd instance admin. Is there any way I can get report on what all users have last login , change their password etc ?


Answers:
author: Marcin Kempa
body: Hi [@Ron Jacob](/t5/user/viewprofilepage/user-id/1175782),

At the moment, out of the box, there is no such mechanism in Crowd. But you may find this knowledge base article useful:

<https://confluence.atlassian.com/crowdkb/list-the-last-login-date-for-all-users-in-crowd-218278872.html>

it describes how to get users last login time. For last password change you could use similar query but search for the 'passwordLastChanged' attribute.

Please note that at the moment Crowd stores only authentication time, and not the information which application user authenticated with or accessed, so it won't be useful for counting license usage among your applications.

Can you share with us what is your use case to get such data?

Best Regards,

Marcin Kempa
Insert email addresses into Crowd database
Asked by Byron Boudreaux:

We are using Crowd to sync accounts from our Azure AD...that does not use Office 365 for email. Is it possible to insert Users email addresses directly into the Crowd database? If so, does anyone have a query to do this?


Answers:
author: Bruno Vincent
body: Hi [@Byron Boudreaux](/t5/user/viewprofilepage/user-id/1183424)

Alternatively you might be interested in taking a look at the following add-on: [Office 365 Directory Connector or Crowd (ODCC)](https://marketplace.atlassian.com/plugins/com.cleito.odcc/server/overview).

The latest version of the ODCC plugin actually has an option to fill in the Crowd email address field with the value of the Office 365 / Azure AD *mailNickname* attribute when the *mail* attribute has no value in Azure AD (unlike the *mail* attribute, the *mailNickname* attribute is ++always++ provisioned in Azure AD)

(Disclaimer: I work for the vendor of the ODCC plugin)

Best regards,

Bruno


author: AnnWorley
body: Hi Byron,

I am not sure this is a great idea, as I don't know how email address changes would be maintained/updated. However, if you let me know what version of Crowd you are using I can work on a query.

You plan to try this on a test instance, first, I hope?

Thanks,

Ann
How to use spring beans in the context of crowd server?
Asked by cristianperezgonzalez:

I am developing a plugin for crowd and more specifically I am developing a custom directory. The class that implements RemoteDirectory must be placed in WEB-INF / lib but in this context the spring scanner of the atlassian plugins does not work. Is there any way to make spring injections in this context?

Note: My project is a multi-module project where the class that implements RemoteDirectory uses the business of another module. That's why I want to use that business layer through spring.

-----------------------------------------------

Note2: I just solved it by placing the business jar in WEB-INF / lib!!! :)


Answers:
author: Shannon S
body: Hi Cristian,

Thank you for letting us know you were able to answer your own question.

Would you mind replying to this thread under **Suggest an answer** and put the answer there as well? That way I can accept it and it will show up as a **Resolved** answer.

Thank you!

Regards,

Shannon


Tags: crowd-development