youngmon/atlassian-qna huggingface dataset:
How do I sort a filter to match the backlog order?
Asked by Ben Butler:

A want a filter that orders items the same order as the backlog. How do I do that? Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: For a team-managed project, the sort order of their board will be "order by rank".

For none-software type projects with backlogs, you'll find rank determined by creation date.

For company-manage Software board, it will be the same, but it is possible that someone may have changed it, so you'll need to look at the board filter.


author: Hamza Chundrigar
body: Hi Ben,

Can you check if you have ranking enabled.

* Go to your board, then select more () \> Board settings. Note that only the administrator of a board (or a person with the 'Jira Administrators' global permission) can configure a board.
* Click the **Add Rank** button. This will append the following to your filter's query, with ***ORDER BY Rank ASC*** as the default setting

This should preserve the ranking in the same order.


Tags: cloud

confluence-cloud
Why does the page width randomly switch to wide?
Asked by Ben Johnson:

Sometimes, and I can't figure out when or why, pages will switch from the narrow page layout to a wide page layout. I always select narrow, and I'm the only editor of the page, so it's not someone else making changes. It's really odd, and it may only happen on pages in my personal space. Any ideas?


Answers:
author: Jack Brickey
body: Hi [@Ben Johnson](/t5/user/viewprofilepage/user-id/2710408) , that is rather odd behavior. I have never seen this before. While I wouldn't suspect this has anything to do with the browser have you seen this on multiple browsers? I think I would report this to Atlassian support set a time I login and have a look at your logs. Maybe they have even heard of such a scenario.

comments: author: Ben Johnson
body: I use Chrome exclusively, so I'm not sure if it happens on others or not. It's not reproducible 100% of the time.


author: Ben Johnson
body: Can anyone report this to Atlassian support, or do you need to be an admin and have permissions on your cloud account?


Tags: cloud

confluence-cloud
Is there a current issue with @mention email notifications in Confluence Cloud?
Asked by Melanie Dixon:

We're getting reports that Confluence [@mention](/t5/user/viewprofilepage/user-id/732788) email notifications are not working consistently for some of our users. Some users are getting them, and some are not. It has been happening since mid-July for some users. Others received them more recently, but aren't getting them now.


Answers:
author: vikram
body: Hi [@Melanie Dixon](/t5/user/viewprofilepage/user-id/4054832)

I think there is no issue in email notifications from confluence cloud as we are getting the notifications. (we use atlassian confluence cloud)

Please raise a support ticket from below URL -- Atlassian technical support will help

<https://support.atlassian.com/contact/#/>

Vikram P

comments: author: Melanie Dixon
body: Will do...thank you!!!


Tags: cloud

confluence-cloud

email

notification
How to tell if another person is working on an application
Asked by Leominster Credit Union:

When working in Keystone, example - on a consumer application, is there a way to tell if another person / underwriter is already in the application? We have USER set up on the branch level but in the back office any number of underwriters can click on the same application.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

In Confluence (which I have to assume you are calling "Keystone"), if two people are working on the same page, they have icons showing who is active at the top of the edit page, and you'll be able to see their cursors entering characters as they type.

comments: author: Leominster Credit Union
body: Hi - I don't see what you are seeing. I don't have an edit page. The program I'm working with is called Keystone and the support site for questions is Confluence. Thank you though!


author: Nic Brough -Adaptavist-
body: Ah, I see, you've clicked on "help with Confluence", rather than "help with Keystone".

I'm afraid you'll need to go back to Keystone support.


author: Leominster Credit Union
body: Gotcha! Thank you


Tags: cloud

confluence-cloud
What does the ac prefix stand for in ac:macro?
Asked by Sasha Morozevich:

To declare a Confluence macro in storage format looks something like this:

```
<ac:macro ac:name="cheese" />?
```

What does the ac prefix stand for? Atlassian Confluence?


Answers:
author: oliverwi
body: Interesting question! I also keep wondering, and my best guess is also Atlassian Confluence.

Would be nice if an atlassian insider can confirm it.


Tags: confluence-server

server
is possible to use an reverse Proxy in confluence cloud?
Asked by gustavo pereyro:

Hello everyone, I would like to use a reverse proxy so as not to use a VPN.

Platform = Confluence Premium Trial version

I put an IP value in the IP allowlisting settings

Is there any documentation about it?

<br />

Has anyone had a successful experience?

Thank you so much


Answers:
author: Nic Brough -Adaptavist-
body: This won't work - you need to change settings on the Cloud side to tell Symphony and Conflunce to use a proxy server and you don't have access to change those settings on Cloud (plus, I think they already are reverse-proxied, so you can't add another)

comments: author: gustavo pereyro
body: Thank you Nic..


Tags: cloud

confluence-cloud
Which content do I consume for the ABP-220 Exam (Confluence Space Administration Pro Skills Badge)?
Asked by Lewis Tanguhwar:

I am preparing for the ABP-220 Exam. I purchased the recommended [Confluence Administration](https://university.atlassian.com/student/activity/817165-confluence-administration-course-description) course, I noticed that there are 2 sets of content, one for data center/Server users and one for Cloud Users.  

I want to find out if there are different sets of questions for Cloud users and Datacenter/Server users and if am I expected to choose an instance type while sitting for the exams.  

I use a CLoud instance for Confluence, do I have any business studying the content for the Datacenter/Cloud while preparing for my exam?


Answers:
author: Nic Brough -Adaptavist-
body: No, the questions are written to cover principles and admin. There may be some that are DC or Cloud specific, but you won't be asked to choose DC or Cloud.

Also, the course materials will cover the highly specific stuff - you will have seen the detail, and even if you missed it, the questions are intuitive. You will not be asked a question about the differences, or a question that relies on you knowing the differences.


Tags: atlassian-university

cloud

confluence-cloud
Anonymous users can see archived pages?
Asked by Greg Willey:

It looks to me like anonymous users can see archived pages. I don't want this.

I don't want anonymous users to see archived pages.

I don't want anonymous users to be able to see comments.

Please make these options that I can turn off.


Answers:
author: Hamza Chundrigar
body: Hi [@Greg Willey](/t5/user/viewprofilepage/user-id/4942321)

You can hide archived pages in confluence from anonymous users through [restrictions](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/).

As for hiding comments from anonymous users, there is a feature suggestion open that you can vote and/or watch here: <https://jira.atlassian.com/browse/CONFCLOUD-70459>

*Regards,*

*Hamza*

comments: author: Greg Willey
body: Thanks Hamza, this works for hiding the individual pages. I was hoping to just turn off the "Archive Pages" icon in the bottom left corner.  
Regarding the hiding comments form anonymous users, I had commented and voted on that back in July. That ticket has been out there for 2.5 years. There must not be many people using the anonymous user feature that also do editing/reviewing of their pages.


author: edgar.polancogomez
body: [@Greg Willey](/t5/user/viewprofilepage/user-id/4942321) , do you want to vote for this feature? <https://jira.atlassian.com/browse/CONFCLOUD-75432>


Tags: anonymous

cloud

confluence-cloud
how to arrange page ?
Asked by Noam Baum:

Hey

My page is arranged while editing. Once I click 'update' its all get mess, including:

Rows over each other, mixed text, deleting 'enter' space between rows...

Maybe it related to using 'copy-paste' from external places?

Thank you


Answers:
author: Andy Gladstone
body: [@Noam Baum](/t5/user/viewprofilepage/user-id/4955684) copying and pasting from Word is tricky. Since Microsoft Office documents have underlying formatting (since it is a rich text editor) that may cause content to be moved around when saving. I usually check this by pasting the content into Notepad and seeing if the same results happen as you are seeing when you publish. At the time of publishing in Confluence any of that underlying formatting surfaces, resulting in the odd line breaks you are experiencing.

There is another proposed solution in this thread, but I have never implemented it myself. The advice above has always sufficed.

<https://community.atlassian.com/t5/Confluence-questions/How-to-retain-Word-document-formatting-when-converting-to/qaq-p/1074786>

Hope this helps.

comments: author: Andy Gladstone
body: [@Noam Baum](/t5/user/viewprofilepage/user-id/4955684) if my answer helped you, please consider marking it as accepted so that others looking for the same or similar issues can find it.
Confluence cloud doesn't load pages
Asked by Sandra Zingerle:

Hi,

we have a problem with loading pages since half an hour. The problem is in Microsoft Edge and in Google Chrome.

Does anybody have the same problem?

Regards, Sandra


Answers:
author: Sandra Zingerle
body: Solved!

comments: author: Pavel Kova??k
body: Yes, had same problem, there are some minor outages


Tags: cloud

confluence-cloud
Confluence Admin Key in atlassian cloud standard plan
Asked by Nikolai Edel:

Hi,

I'm wondering how admins can get access to content and pages where they don't have permissions to view in the standard plan on confluence cloud.

In the premium plan, they can easily get full access due to the admin key. How do I achieve this feature in the standard plan?

Do admins still have here automatically access to all pages as it is on Confluence Server?

Thanks for your support.

Best regards,  
Nikolai


Answers:
author: Andy Gladstone
body: [@Nikolai Edel](/t5/user/viewprofilepage/user-id/5016120) that is a Premium only feature. Admin Key, or any similar activity to the Admin Key, is not available on Standard or Free plans. Admins do not automatically have access to private content. If a user creates a Space or a Page and restricts access to themselves or a subset of users, an admin will not be able to access or recover it.

comments: author: Andy Gladstone
body: [@Nikolai Edel](/t5/user/viewprofilepage/user-id/5016120) did my answer help you? If so, please consider marking it as accepted so that others may find and trust it.


Tags: cloud

confluence-cloud
Web page titles delete the first word if it's "Run"
Asked by Katie Prochilo:

Fun little bug... When a Confluence page title begins with the word "Run" it does not appear as the title of the webpage (e.g. In your browser, the tab will display all of the title minus the word "Run").

This does NOT happen when page titles start with the word "Running"

Not sure if capitalization matters.


Answers:
author: Danno
body: I've found Confluence will occasionally hiccup on a page and there is nothing found to explain it. I just recently tried out the new table charting feature and when I tried to export it to pdf the chart would not display. I went through some troubleshooting steps with the chart team to no avail. I tried it again on a new page and it worked fine. Had to delete my first page.


author: Nic Brough -Adaptavist-
body: Very odd. It suggests it was something in the old Safari, but we can't prove that without a lot of testing, and it might be something else.

Glad it's started working again! I'd stick with "fluke" and move on ;-)


author: Katie Prochilo
body: Actually it's back but not consistent now:

![4065AB73-65C6-414E-B4A6-6D632889BBE9.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/223825iB0B20958E95F4F55/image-size/large?v=v2&px=999 "4065AB73-65C6-414E-B4A6-6D632889BBE9.jpeg")


author: Katie Prochilo
body: I can't get it to repro anymore. I use Safari and just upgraded to macOS Monterey 12.6.1. Maybe a fluke? Maybe that actually fixed something?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I can not replicate either of those problems. In my screenshot, you can see the page title as "Run Rabbit Run", it's the same in the page tree at the bottom left, in the title bar of the browser and towards the end of the url.

When I swap to "my cats", all four titles change as the page loads too.

Could you show us a similar screenshot?

![Screenshot 2022-11-02 at 16.10.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/223813iFD6E838C0BD7A05F/image-size/large?v=v2&px=999 "Screenshot 2022-11-02 at 16.10.27.png")


author: Katie Prochilo
body: Another bug... If you navigate between pages, the page title does not update and requires a refresh to display properly


Tags: bug

cloud

confluence-cloud
My work space
Asked by Regina Engelhardt:

Some more details in My work space for exampel "Auftrag Direkt".

Wich way i have to use to cancel, so that it was not possible to put money into an account.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I am sorry, but the question does not make any sense. Could you explain what you have done and what you are trying to do?

Is it "set up a Confluence Cloud account, which I now wish to stop using and delete"?
Setting page restrictions via SQL
Asked by Balazs Hornyak:

I've got a task to remove all edit permissions from restricted pages. I've found the 2 table that contains that data, the CONTENT_PERM, and CONTENT_PERM_SET.

I've tried to change the CONT_PERM_TYPE (CONTENT_PERM_SET table) from Edit to View but I've noticed no change in the permission. Then I set the CP_TYPE (CONTENT_PERM table) to View as well but no luck.

Do I need to reindex/restart or do anything to commit the changes?

Will that cause an issue if there are 2 CPS_ID containing View (one is the old Edit and one is the regular View, will those 2 merge or should I do that manually?

Should I set both to View or is one of them enough?

What Am I doing wrong?

Thanks.


Answers:
author: Rilwan Ahmed
body: Hi [@Balazs Hornyak](/t5/user/viewprofilepage/user-id/4744156) ,

Always backup your database and test the SQLs in test/staging confluence.   
Before running any SQLs, please stop confluence, run the SQLs and then start the confluence.   
Reindexing is always good as there are modifications to multiple items in the backend.

Regarding the tables, I strongly suggest please contact the Atlassian support with your SQLs in <https://support.atlassian.com/contact/#/>

Support team will analyze and get back to you with right steps.


Tags: confluence-server

server
Creation of a toc on PDF Export
Asked by Paul Kunstmann:

Hello,

When exporting a Confluence space to PDF confluence automatically creates a page with a TOC, but I already have my own TOC in the space.

Is there a way to stop the automatic creation of this page?

Thank you!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Paul Kunstmann](/t5/user/viewprofilepage/user-id/5068975) and welcome to the community,

Perhaps I would try to hide it via the css pdf stylesheet. Maybe try something like:

    div.toc

    {

    display: none;

    }


Tags: confluence-server

server
what is Versions under Project settings in Jira Service Desk Project for?
Asked by Star:

1. What is Versions under Project settings in Jira Service Desk Project for?

2. How can I create release notes in Confluence for a Jira Service Desk project?


Answers:
author: Steven Mustari
body: Versions can be used for whatever you would like. Here's some documentation on it.

<https://confluence.atlassian.com/servicemanagementserver/organizing-work-with-versions-939937232.html>  

Here's the documentation for creating release notes.  

<https://confluence.atlassian.com/adminjiraserver0811/creating-release-notes-1019391550.html>  

<br />


Tags: jira
Search options
Asked by Carlos DURA FERNANDEZ:

I would need help regarding the Search functionality. When I search some word, it provides me a list of pages wher this word is in. However, when I open the corresponding page, the word is not highlighted or remarked somehow for me to get where that word is in. Is there any way of highlighting the searched word?

Moreover, is there any possibility to constrain the searach to a certain page?

Thank you!

Have a nice day. Best regards

Carlos


Answers:
author: Robby Holtmann_IntraFind Software AG_
body: Hi [@Carlos DURA FERNANDEZ](/t5/user/viewprofilepage/user-id/5068937)

As i know, there is no way to get a search query highlighting on a Confluence page via Confluence search.

Constrain the search to a certain page is possible with the "[Confluence advanced search](https://confluence.atlassian.com/doc/search-139528.html)"

Or you can use the "[Live Search Macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-livesearch-macro/)".

If you interested on a high qualtiy search solution for Confluence, [iFinder Confluence Search](https://marketplace.atlassian.com/apps/1220508/ifinder-confluence-search?hosting=server&tab=overview) is available at Atlassian Marketplace. It helps even the confluence user without expert knowledge to search quite intuitively.

Herewith you get an p++review service for each search result which shows highlighted the search query++ on a Confluence site or in any attachtments:

![Preview Service.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/223770iB3BA0251EE0CC6D9/image-size/large?v=v2&px=999 "Preview Service.JPG")

This enterprise search solution delivers top results based on linguistic analysis and offers many additional features. Also a dashboard is available where you can found your previous searches, your saved searches and favorites.

Additional to the search UI, you can place the iFinder Search Macro on your Confluence site with your preconfigured search setting e.g. searching only in some spaces - this will match your request. These articles may help you:

* [iFinder Confluence Search](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Enterprise-Search-for-Confluence/ba-p/1584172)
* [iFinder Search Macro](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/iFinder-Search-Macro-for-Confluence/ba-p/1717979)

Let me know, if you need further information or like to get a demo first.

Regards,

Robby


Tags: confluence-server

server
Automatically add cover
Asked by krzysztoflempicki:

Hi,

I want to automatically add cover to each card that is

created on target list.

how to do this?


Answers:
author: krzysztoflempicki
body: "go and search in google" is not an answer to any question. It is offensive.

I will not tolerate such a behavior.

If you don't know or don't want to answer just don't do it
Return key shortcut
Asked by Stephen Faulkner:

Hi,  
When creating cards hitting the return key moves me onto the next card. Ideally I'd like it to just move the cursor to the next line on the same card. Is there any way to change this behaviour? Thanks for the help!


Answers:
author: Hannah Humbert - Simpla Workflows
body: I don't think you can modify keyboard shortcuts for the moment, unfortunately.   

*"I'd like it to just move the cursor to the next line on the same card."*   
What do you mean by moving the cursor to the next line?

In Trello, card titles are single line, i.e. they can't contain a carriage return. (It's similar to the subject line of an email)

If you'd like to include multi-line content, you can do that in the card description, or in a comment (using <kbd>shift</kbd> + <kbd>enter</kbd>)


author: Vero Rivas
body: Hi [@Stephen Faulkner](/t5/user/viewprofilepage/user-id/4546197)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Trello-questions/Is-it-possible-to-modify-or-disable-keyboard-shortcuts/qaq-p/589535>

<https://trello.com/shortcuts>

Cheers
How can I retrieve my notes?
Asked by csdenton:

I haven't used Trello in a while. When I logged back on today I found it had "closed" most of my boards and is now demanding payment to unlock them.

Is it possible to recover the contents? The only options it gives me is pay or delete.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Sounds like you might have missed the memo. Trello made changes recently that means you're limited to 10 boards per workspace on the freemium plan. If you want to recover the boards, you'd need to reduce your boards within a workspace to \<10. From there, you can then re-open boards. If you want to stay on the free plan and have more than 10 boards, this is totally doable - all you need to do is spread all the boards out over multiple workspaces. There is no limit to the number of workspaces you can have.

comments: author: csdenton
body: Thanks! Moving boards to a new workspace worked.


author: Suvradip Paul
body: Hi [@csdenton](/t5/user/viewprofilepage/user-id/4546139) ,

Could you please confirm your plan details? Did you have Trello Gold which has expired now? You can check you plan details from here - [trello.com/my/billing](https://trello.com/my/billing) .

comments: author: csdenton
body: No, I didn't have Trello Gold. I wasn't even aware there was a limit until I logged on and found it suddenly limited.


author: Suvradip Paul
body: Thanks [@csdenton](/t5/user/viewprofilepage/user-id/4546139) for clarifying and I agree with the above from [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) . I hope your issues are now sorted.
How to see which checklist items are assigned to me in the Trello iOS App
Asked by Martina Schwegler:

Hi there

How can I find the checklist items that are assigned to me in the Trello iOS App?

On the desktop website, I see them in ?your items", but not in the app.

I would also like to get an notification when somebody assigns a cheklist item to me, which I believe is not the case at the moment.


Answers:
author: Alex W
body: Hey Martina,

We don't have a way to view the checklist items assigned to you on iOS yet. We're continuously updating our apps though, so you may see this functionality in the future!

comments: author: Marco Meyer
body: Do you know when this option will be available?


author: karen
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) [@atlassiansupport](/t5/user/viewprofilepage/user-id/2741741) Is this feature available yet?

***How can I find the checklist items that are assigned to me in the Trello iOS App?***

***I would also like to get an notification when somebody assigns a cheklist item to me, which I believe is not the case at the moment.***


Tags: checklist