youngmon/atlassian-qna huggingface dataset:
Confluence OD Backup policy
Asked by Annora Eyt-Dessus:

Hi

We're looking for your backup policy for Confluence OD. We can see that there is a 24 hour back up made of the site, how quickly can this be restored? What is included i.e. attachments and what is the process behind getting to backups should we need them (where do they sit?)? Is there any service level agreement on uptime for the system?

Thanks


Answers:
author: LucasA
body: Hello there,

I believe that you have already taked a look at [https://confluence.atlassian.com/display/AOD/About+Your+Data](https://confluence.atlassian.com/display/AOD/About+Your+Data.).

Note that we don't provide these backups for our customers, they are made for internal use and disaster recovery purposes only. However, you can perform your own backups using OnDemand Backup manager:

<https://confluence.atlassian.com/display/AOD/Exporting+wiki+data>

Cheers,

Lucas Lima

comments: author: Annora Eyt-Dessus
body: Hi Lucas

Thanks for the reply. We can perform our own backup but we are concerned about the amount of space we have left for this due to the 4GB limit and the fact that we can't find out how much space we have used already.

<https://confluence.atlassian.com/display/AOD/Exporting+wiki+data>

Additionally, the info on the link above states;

* Confluence data can only be imported into OnDemand space by space, and therefore you cannot import the backup into OnDemand.

What would be the point of taking a backup if we cannot import it back into our instance should we delete a space/page in error? Can we do a backup space by space?

Please could you recommend the best thing for us to do should we wish to safeguard against anything being lost by human error i.e if someone deletes a space, so that if this does happen we will be able to import our content back into our On Demand instance?

Many thanks


Tags: backup
Storage space and Back up for Confluence On Demand
Asked by Annora Eyt-Dessus:

Hi

We have only found the following information regarding storage space for Confluence OD.

<https://confluence.atlassian.com/pages/viewpage.action?pageId=253231650>

We would like to know how much space we have used up so far and it seems you cannot currently check this under your admin settings. The comments under the above link do not help with this query as they refer to JIRA Studio.

We would also like to know whether site backups are included as part of the 25GB limit.

Thanks

Stef


Answers:
author: Marlon Aguiar
body: Currently there's no way customers can see their used space in OnDemand, this is something Atlassian is working on and we have improvement request regarding it here: AOD-2770 I ask you to vote for it so it increases it's priority!

Currently you can request that information via a support ticket.

Hope this information helps!

Regards,  
Marlon

comments: author: Annora Eyt-Dessus
body: Hi Marion

Thanks for the quick response and i will vote for that. Could you let me know whether site backups are included as part of the 25GB limit?

Thanks

Stef


author: Marlon Aguiar
body: Hi Stef,

Only the backups generated by you using the Backup Manager, which are stored temporarily on your instance and are cleaned up overnight, all other backups generated by us for recovery purposes are not counted towards your limit.

Regards,  
Marlon


author: system admin
body: Hello Marlon

is the restriction on storage space still valid ? as I see the link is not working now.

Regards


Tags: cloud

confluence-cloud
Children Display macro with Include Excerpts not showing Images
Asked by Jithesh G:

Hi All,

I have a page, where i created an excerpts with an image and a few texts. In one of my other pages, i am usign the Children Display macro with Include Excerpts enabled. But i can only see the text from other child pages, no image.

I also tried with excerpts include macro, but this time i am getting the image from other pages.

But why the images are not showing up in the Children Display macro?

Thanks in advance,

JitheshG


Answers:
author: Jithesh G
body: Thanks Thomas, but i managed to find another solution by creating a user macro wrapping excerpt-include. And now its working...


author: Bart Geens
body: I believe this would be an axample of the user macro wrapping excerpt-include @Jithesh G was talking about. works for me

```
#set($count = 0)                                                 ## remove this line to display all children #set ($childpages = $content.getChildren())#foreach ($page in $childpages)      #if ($count &lt; 6) ## just display the 1st 6 children        ## remove this line to display all children&lt;p&gt;&lt;ac:structured-macro ac:name="excerpt-include"&gt;&lt;ac:parameter ac:name=""&gt;&lt;ac:link&gt;&lt;ri:page ri:content-title="$page.displayTitle" /&gt;&lt;/ac:link&gt;&lt;/ac:parameter&gt;&lt;ac:parameter ac:name="nopanel"&gt;true&lt;/ac:parameter&gt;&lt;/ac:structured-macro&gt;&amp;nbsp;&lt;/p&gt;        #set($count = $count + 1)                                ## remove this line to display all childre       #end                                                       ## remove this line to display all children #end
```


author: Thomas Schlegel
body: Hi Jithesh,

I think, the Children Display Macro is only showing the first line of the excerpt, if there is text before the image, the image is not shown.

Another thing: Try to insert your image on the excerpt-source-page fully qualified, i.e. with space-ID and page name. In Wiki Markup it is looking something like that: !SpaceID:Pagename\^imagename!

We use an older Confluence-Version and there, this helps. Without the full qualified name, we have the same problem: the image is not found.

Hope this helps

Cheers

Thomas


author: Jithesh G
body: Knock knock... Anyone here...

Any help is appreciated....

Thanks in advance,


Tags: child-page

excerpt

image
MetaData plugin 2 compatibility with Confluence 5
Asked by DataApex Admin:

Is there a chance that this great plugin will be soon compatible with latest versions of Confluence - 5.x.x \<?


Answers:
author: hsuhailah
body: Hi Jan,

Looking at this link: <https://marketplace.atlassian.com/plugins/org.andya.confluence.plugins.metadata>, looks like the author has made the plugin compatible with Confluence 5 up to the latest 5.1.3. I tested it on Confluence 5.1.3 and it seems to work fine too.


Tags: confluence-administration
Confluence - Expand Sidebar
Asked by Steve Sweales:

Recently (and I don't know why this started all of a sudden) I am not able to expand the sidebar in Confluence by the use of '\[' or via double clicking the bar.

The '\[' shortcut works for collapsing the sidebar, but not for expanding it??

I am using Chrome on a Mac and it was working fine until recently. It works for me on Safari and Firefox, but has stopped working for some reason. Everything else works fine.

Anybody else notice this / have this problem / know how to resolve it?


Answers:
author: Steve Sweales
body: I've found a bug logged that exactly matches the behaviour and have added my comments to it.

<https://jira.atlassian.com/browse/CONF-27961>

If anyone else needs this addressed, please vote for it. :-)

comments: author: Chris Brogan
body: same problem


author: Beth Aitman
body: I've definitely seen this in Internet Explorer, and I think it's a Confluence bug: <https://jira.atlassian.com/browse/CONF-27681>

The workaround I've found is to hover your mouse over the far left of the screen, and you should be able to drag the sidebar out again. That doesn't resolve the problem, but at least you can get your sidebar back!

comments: author: Steve Sweales
body: Thanks, it's not just me then. :-)

I knew I could get the sidebar back, it was more wanting to understand why it had stopped working. ;-)


author: Beth Aitman
body: There's another bug with a similar problem, so it might just be something that's external to you and you can't fix. <https://jira.atlassian.com/browse/CONF-27961>

But it's possible something changed in your environment to break it - did you install any Chrome add-ons that might have had an effect, maybe?


author: Steve Sweales
body: Nope, as far as I can tell I haven't changed a thing. =(

It is working for all other users on any browser, so it is just my machine that it has stopped working on (and only for Chrome).


author: Steve Sweales
body: Strange, after a week of this not working it has just started working again.

The only thing I changed, and what I believed fixed it (for some strange reason) was to change the Default Browser to another browser, then set it back to Chrome.

I'll leave this open for a while, in case somebody else can contradict this or provide a better answer. :-)


Tags: side-bar
Copy Page Tree- attachments issue
Asked by Des Tulloch:

I am unable to use this potentially very useful plugin as I keep getting the message "There was a problem getting attachments for page "xxxx". Copy Page Tree aborted.

I am using Confluence 5.1.

Anybody else with this issue?


Answers:
author: hsuhailah
body: Hi Des,

Just to get a confirmation on this, were you referring to this plugin: <https://marketplace.atlassian.com/plugins/com.nurago.confluence.plugins.treecopy> ?

If that is it, you may want to directly contact the author of the plugin at:

[nikolaus.pohle@imaginarymachines.com](mailto:nikolaus.pohle@imaginarymachines.com)

<br />

+49 167 15154012
Programmatically change all text-data macro outputs to richtext
Asked by James Roberts:

After upgrading to v4.3 from v3.5 there are still many text-data macro calls that have the output set to be wiki rather than richtext.

Can this be changed during the upgrade process?

Are there any negative impacts to leaving them in the wiki output or should they all be changed?

Is there a way to programmatically change all of them or do they each have to be modified individually?


Answers:
author: Yilin
body: Should not have any negative impact as they can be rended by using the wiki markup macro, otherwise, yon can check the instruction in the page:

<https://confluence.atlassian.com/display/CONF43/Migration+from+Wiki+Markup+to+XHTML-Based+Storage+Format>

may help to understand how it works.


Tags: confluence-administration
Confluence upgrade 4.2 to 5.1 Unknown macro: html
Asked by Chandank:

I updated confluence from 4.2 to 5.1 on my test setup before doing the actual upgrade on live. I am getting Unsupported Macro: 'html' on my Dashboard.

The HTML plugin is already enabled. Not sure what is the real cause. I have already refered Confluence help link and similar answer in this forum.

[https://answers.atlassian.com/questions/73364/problem-with-html-macro-while-upgrading-to-confluence-4-2](/questions/73364/problem-with-html-macro-while-upgrading-to-confluence-4-2)

<https://confluence.atlassian.com/display/DOC/Enabling+the+html-include+Macro>


Answers:
author: Chandank
body: It turn out to be that Confluence has changes something in wiki markup. After I manually changed the html content as {html}{html} it worked. So now next problem is I have to figure out where else html /javascript is there.. go and fix it.


author: Bob Swift (personal)
body: You said the HTML plugin is enabled, but is the HTML macro within that plugin enabled? Expand out the components of the plugin in the UPM.

comments: author: Chandank
body: If I go \[URL\]/plugins/servlet/upm/manage/system#manage/confluence.macros.html and click on Confluence HTML Macros it is enabled (it shows Disable button ). I tried to disable/enable it and restarted confluence but it did not help. am I missing something?


author: Chandank
body: It is already enabled.


author: Bob Swift (personal)
body: Yes, expand the components and enable the html macro within that plugin.


author: Chandank
body: Here is the screen shot

<http://imgur.com/fQFs70W>


author: Bob Swift (personal)
body: Your picture shows **8 out of 11 modules enabled**. Expand and see which ones are disabled.


author: Chandank
body: It turn out to be that Confluence has changes something in wiki markup. After I manually changed the html content as {html}{html} it worked. So now next problem is I have to figure out where else html /javascript is there.. go and fix it.


author: Harry Chan
body: Would you happen to have any other HTML macros installed that are enabled/disabled? Had this problem earlier and had to remove those and/or toggle disable them and it'd work.


Tags: confluence-administration
I'm changing the Server Base URL (currently set to http://localhost:8090) to have my users access from their web browser. How would I verify if my Confluence is running on a non-root context path? What would be my URL?
Asked by Oscar Arolfo:

I'm changing the Server Base URL (currently set to <http://localhost:8090>) to have my users access from their web browser. How would I verify if my Confluence is running on a non-root context path? What would be my URL?


Answers:
author: AndrewA
body: Hi Oscar,  
If you were using a non-root context path it would be something like <http://mysite.com/Confluence> or <http://mysite/wiki>. Right now, if you can access via <http://localhost:8090> which means you are using a root context path. The context path is the additional text after the / and can be configured in the server.xml file.

Cheers,  
Andrew Campbell
Creating templates links within templates
Asked by Christine Zhu:

Is it possible to create links to new template pages within a template?


Answers:
author: Bruce Henry
body: Yes, it is.

Steps:

1. Create both templates. (pretend I called them Template1 and Template2)
2. Create a **page** (you won't save it) and build a button to create a page from Template2.
3. Copy this button (you can discard the temporary page).
4. Paste the button into Template1.

Now when someone creates a page from Template1 they get a handy button to create a page from Template2.


Tags: template
Why are some userids/names not showing in Confluence "Share.." dynamic lookup?
Asked by Tim Colson:

When users share a page, some userids and names simply do not show up. The users do exist, and in the generic "Search" field, they appear, but not in the "share" lookup field.

I've tried flushing all the caches -- no change. Where should I look next? (Confluence v3.5.3)


Answers:
author: Tim Colson
body: Update: even after a total index rebuild, this still persists. Commented on the share field below, but just now tried the search field, and only see 3 three "Iain" results. Where have all my other Iain's gone? ;-)


author: Jim
body: Just had a user report this to me too. We are on 5.2 but maybe the below will help you:

It seems that the drop-down list of users maxs out at ten, so if there are more than ten matches you don't see all of them - you have to type more. For example, if you have 14 Daniels (as we do...) then you might have to type 'daniel le' in order to find 'daniel lederhosen' (fictional example, we don't really have a Herr Lederhosen here).

I'm not sure how it picks the ten to display (it's not alphabetical) and I'd like to know if it's possible to change the default number to a higher one.

comments: author: Tim Colson
body: Thanks, Jim, but that's not the answer. For example, when I search for "Iain" which is a less common form of the name, the system brings up only five results, none of which are "Iain Brown". When I type in "Iain B" or more, I still do not get the result I expect. Even typing the userid "iaibrown" does not bring him up.

I just queried CWD_USER and see there are a total of 12 (all active) users with firstname "Iain", but only 5 ever show up in the search field.

FYI - Last weekend, we rebuilt our indexes from scratch, no change.


Tags: confluence-administration
Why is there no multimedia macro?
Asked by Barnett:

![](http://i.imgur.com/IB8PR7q.jpg)

Apparently I do not have access to the multimedia macro... how can I enable this macro?

Thanks in advance for your help!


Answers:
author: William Zanchet [Atlassian]
body: Barnett,  

As far as I know, the multimedia macro is a bundled plugin, so it should be 'enabled' by default. To see if the plugin is disable, you can go to *Browse \> Confluence Admin \> Manage Plugins* and go to "System" is where all the bundled plugins are stored. You just need to check which plugin is disabled, and then enable. If that doesn't work, we can rebuild our bundled plugins following the steps below:  

\* Shutdown Confluence  
Delete the content from the following folders:  
\* \<confluence-home\>/plugin-cache  
\* \<confluence-home\>/plugins-osgi-cache  
\* \<confluence-home\>/plugins-temp  
\* \<confluence-home\>/bundled-plugins  
\* \<confluence-home\>/bundled-plugins_language  
\* Startup Confluence  

I hope this helps.  

Cheers,  

WZ

comments: author: Barnett
body: Thanks William, I'm going to forward this to my admin and see if this works. I have a feeling - and correct me if I'm wrong - that this could be a result of the version of Confluence I am working with?


author: Dave
body: It looks like you're on OnDemand, however - you should be able to go to Insert \> Macro and choose Multimedia content from the macro picker in Confluence.

comments: author: Barnett
body: For some reason multimedia is not showing up as an available macro...


Tags: cloud

confluence-cloud
Comment screen is messed up
Asked by Jithesh G:

Hi All,

We are using Confluence (5.0.1 - Build 4107) along with Zen Foundation (5.2.8). We are experiecing this strange issue in some spaces, the comments editor is messed up (IE 8).

![Comment Editor](http://s21.postimg.org/9w3vvvmhj/comment_screen.png)

Could any one knows why it happens in some spaces only?

Thanks in advance,

JitheshG


Answers:
author: Jithesh G
body: Closing this question, as per the new requirement we dont need comments at all.


author: Rodrigo Girardi Adami
body: Hi there!

Do you have layout customizations or custom themes in confluence? If yes, I suggest to set everything back to default (in the test instance preferably).

I hope this helps! If not, maybe you should open a support ticket for atlassian and we can investigate that. :)

Best,

Rodrigo


author: Kathy
body: Hi Jithesh,

Yes, the bug is in Zen Foundation 5.2.8. However, looking at your screenshot, it appears that you are having a separate or additional issue (the known bug is that the comment editor appears too long, but the toolbar still draws properly. The editor tool bar in your image is obviously misaligned.

Would you please open a support a ticket with us? Just email a quick description to [support@stepstonetech.com](mailto:support@stepstonetech.com).

Thanks!


author: Kathy
body: Hi All,

<br />

Sorry for the difficulties this is causing. The Comment editor layout problem is a known bug, and we're working on a patch for Zen Foundation 5.2.9.

comments: author: Jithesh G
body: Hi Kathy,

We are using Zen Foundation 5.2.8, is this problem exists in this version? Could you please give me any additional information regarding this defect?

Thanks \& Regards,

JitheshG


author: Jithesh G
body: In Firefox and Chrome, its not too messy. But the comment editor is too long in these browsers.


author: Chung Park Chan
body: Does this happens to other browsers too? Besides, do you have any customization in-place? Try remove them all and also enable Safe Mode.


Tags: addon-com.zenfoundation

comment
Jira and confluence problems
Asked by James Passingham:

Hi,

Finally we move to Jira donwload solution for our company. We haved Jira installed on demand months ago. Now install confluence but we don't have solution to connect jira users, to the confluence users:

- Our version of Jira is 6.0 beta and Confluence 5.1.2.

- When setup wizard of Confluence I'm [running setup wizard](https://confluence.atlassian.com/display/DOC/Confluence+Setup+Guide)but in this case, confluence always said that this is not a valid jira server. Is a problem with Jira 6 version?

- Now I'm cleaning the setup-wizard and have the user in the internal database, and now check all parameters for link users, but in this case I don't have the crowd option in confluence to bridge to the Jira users.

I think that all doc are about the JIRA 5.2/confluence 5.0 and doesn't have option to put users in the same version. Can you help me?

Cheers


Answers:
author: James Passingham
body: Hi,

But in this case, I use the application manager to manage this users.

Jira 6 in applications links, doesn't have app name/app password. If you login from confluence, the user directory doesn't have any posibility to login into the jira server, and this is the error.

I don't know to use older version to Jira, but in this case I lose all of my projects.

I think that all connecting doc is not up-to-date.

P.S: Crowd is a good solution, but in this case need other service to maintain.


author: JohnA
body: Hi James,

I'm not sure if I understand your problem correctly, so my apologies if I have misunderstood, but as I understand it you are trying to delegate user management to Confluence so I will try to help you with that.

There is a known problem with trying to delegate user management to JIRA during the installation phase, so the best solution is to setup Confluence normally and then delegate user mangement to JIRA afterwards by following the instructions in this document: <https://confluence.atlassian.com/display/DOC/Connecting+to+Crowd+or+JIRA+for+User+Management>

I'm hopeful that once you have followed the instructions in that document this will get things setup how you want them, but my apologies again if I have misunderstood your question.

All the best,  
John


Tags: confluence-administration
I can not instal a confluence. Error massage is below.
Asked by Yuhsuke Inada:

Setup Database Failed {#toc-hId--1325715281}
--------------------------------------------

Setting up database instance failed. You can either try it again or or go back to the database selection page:

[Restart Database Setup](http://localhost:8090/wiki/setup/setupdb-start.action?database=postgresql)  
[Setup Database Again](http://localhost:8090/wiki/setup/setupstandarddb-start.action?database=postgresql)  
**The following error(s) occurred:**

* Configuring the database failed. Couldn't create the database schema.
* org.postgresql.util.PSQLException: FATAL: ???\[?U"conf_db_usr"???p?X???\[?h?F???????s????????


Answers:
author: Yuhsuke Inada
body: Hi Sim

Thnak you for your reply.

I tried again, it worked

I think it was the impact of version of JDK.

Tnaks a lot.


author: fsim
body: Hey Yuhsuke,

Can you attach the contents of atlassian-confluence.log from ConfluenceHomeDirectory/logs? The exception is badly encoded so we can't pinpoint the actual cause for sure. You can also raise this as a ticket in <https://support.atlassian.com> .

Foogie


Tags: confluence-administration
LDAP / AD authentication in onDemand Confluence
Asked by oliver marshall:

Hi

We're looking at the cloud based Confluence offering for our companies KB. We need integration with either AD (via LDAP) or Google Apps and looking at it AD/LDAP is more workable.

Is LDAP authentication supported and workable on the OnDemand version of Confluence or should we look at hosting it ourselves (which we can but I'd rather not have to host it here if we didn't have to) ?

Olly


Answers:
author: Paul Greig
body: Hi Olly,

Google Apps is able to be integrated into OnDemand, there are a few considerations to make when setting up your instance, but this is all covered in [https://confluence.atlassian.com/display/AOD/Integrating+OnDemand+with+Google+Apps](https://confluence.atlassian.com/display/AOD/Integrating+OnDemand+with+Google+Apps.).

LDAP is not currently supported for the OnDemand instances, but this improvement has been raised and you can vote and track here: <https://jira.atlassian.com/browse/AOD-1837>

If LDAP was your only solution and you wanted to start straight away I would recommend investigating the use of the installed version of Confluence.

Cheers,

Paul


Tags: cloud

confluence-cloud