youngmon/atlassian-qna huggingface dataset:
Org-admin can't access billing
Asked by valerio_cipro:

Hi everyone,

I am an org-admin in my company's Jira Service Management platform.  
We are on the free plan but recently decided to give a try to the Standard Plan, however when I navigate to admin.atlassian.com -\> billing -\> manage the site responds with "You don't have permission, ask your administrator".

So the problem is that I am the administrator, therefore I can't really ask anybody else.

I made sure that my user has the org-admin role (also the site-admin role) and I tried accessing the billing after cleaning cookies, or by using incognito mode, but still no luck.

Can anybody help to solve the issue?

Thanks


Answers:
author: Ste Wright
body: Hi [@valerio_cipro](/t5/user/viewprofilepage/user-id/5524096)

Are you a Billing Admin for your Organization? It might be the user who set up the instance.

You should still have access as an Org Admin to limited billing information - but Billing Admins do have more.

See more information on this help page: <https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/>

Ste

comments: author: valerio_cipro
body: Hi Ste,

thanks for your reply.  
I'm not sure whether i'm a billing admin or not, but i am the original creator of the organization so I did in fact setup the instance.

I tried to follow the steps shown in the link you posted but if i select "billing" in Atlassian Administration I can't see at all the panel on the left with all the data regarding subscriptions etc.  
Only thing I can do in the Billing section is to click "Manage" right next to Jira Service Management, but the outcome is always the "lock" image and the message that says that I don't have permissions to access that page.

Any suggestions?

Thanks!


Tags: cloud

jira-service-management

jira-service-management-cloud
SLA appearance/visibility on a Board
Asked by Liam Whatling:

Hello,

Could someone advise me if its possible for SLAs to be visible on a project's 'Board'. We are aware that the 'Queues' can be edited to show various SLAs, but we find the 'Board' is far more useful for our way of working and so having the SLAs visible on the cards.  

I can see there are the dots on cards which can tell us how many days the issue has been in a column/status, but we'd like to see SLAs themselves on the cards.


Answers:
author: Jovin
body: Hey Liam,

Couple of ways you can do this...

* Go to configure board, then Card Layout and add up to 3 custom fields there - you can search for your SLA name (e.g. "Time to first response") and it will now show you the SLA based on the display format you have selected (either Date Centric or Time Remaining)
* You can also go to Card Colours and configure JQL to colour the left edge of your cards on the board according to the JQL, e.g.
  * "Time to first response" \>= remaining("20m") AND "Time to first response" \< remaining("30m")

comments: author: Liam Whatling
body: Hi Jovin,

We had considered using an automation to change the card colour depending on its SLA if we couldn't get an overt indication or icon for the SLAs.

I think all three of the custom fields are already in use as it stands, otherwise this would have been very helpful suggestion.

I don't suppose you know if the dots which show the number of days a tickets been in a column for relates to the SLAs in any way?


author: Jovin
body: Hey Liam,

The dots just indicate the time in column irrespective of the SLA itself.

No need for automations if you use the Card Colours with the JQL queries as the criteria for it - check out the article here for more: <https://support.atlassian.com/jira-software-cloud/docs/customize-cards/#Configure-card-colors>


author: Liam Whatling
body: Thats good to know. We'll avoid using the dots to monitor anything time related in that case.

Funnily I found that recently and have been using it for SLAs. Thank you for the suggestion though, much appreciated.


Tags: cloud

jira-service-management

jira-service-management-cloud
Component id is not valid
Asked by Nikola Perisic:

Hi community.

Here's the situation: I have created an automation to clone the issue from a service management project. This automation also copies the Priority, Repository (custom field), Attachment and Components from service management to software project. Service management project contains the components, where the software project doesn't contain any components. When a user creates the request from jira directly (not the customer portal, rather the agent view), it gets linked with no issues.

The problem occurs only when the request has been raised from the customer portal. What could be the issue here? The Components field is also present on the screen for both service management and software projects.

The automation rule shows error in logs: Component (id here) is not valid. Even though this component exists (checked this with the API call).


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)

If you are willing to use a third-party app, you could try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2730681).

Deep Clone can create missing Jira components in the target project.

![2024-06-25 10-46.png](https://community.atlassian.com/t5/image/serverpage/image-id/331583i48B044CF82493CFA/image-size/large?v=v2&px=999 "2024-06-25 10-46.png")


author: Melo
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624), I am a bit confused, Isn't it the expected behaviour. When setting up an automation rule to clone issues from JSM to a Jira Software project, and the target project does not have components configured, you might encounter issues if the automation attempts to copy components that do not exist in the target project.

Cheers,

Melo


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software-cloud
What do I need to know about JIRA Assets before deployment?
Asked by Perry Pederson:

JIRA is used throughout my organization, but I just learned of its capability to discover digital assets on the network. I also learned about the NVD integration for vulnerability assessment. I am very happy to learn about this capability and I want to get it deployed on my local OT network ASAP.


Answers:
author: Melo
body: Hi [@Perry Pederson](/t5/user/viewprofilepage/user-id/5523961), welcome to the community!

I also love Assets. I think you could start by exploring some of the Atlassian guides.

* <https://www.atlassian.com/software/jira/service-management/resources/insight-data-center-get-started-guide#step-1>
* <https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management#best-practices-and-tips>  

  There are also some Atlassian University courses:
* <https://university.atlassian.com/student/path/1207844-asset-management-essentials-in-jira-service-management>
* <https://university.atlassian.com/student/path/910406-advanced-asset-management-in-jira-service-management>

I hope it helps.

Cheers,

Melo


Tags: assets

data-center

jira-service-management

jira-service-management-data-center
"Request participants" type for custom field
Asked by ?? ?:

A custom field named "Request participants" is initially equipped in JSM and its type (class, object type, whatever) is "Request participants".

I'd like to make a custom field of the type to hold latest (but not all previous) e-mail recipients, but the type seems been finalized and being not available to end users.

Is there any way to create a custom field with JSM internal object type such as "Request participants" ?


Answers:
author: John Funk
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/5410915)

You should be able to create a multi-user picker custom field. And then create an automation rule that updates the field to add the users from the Request Participants field whenever it changes.

So, create the rule based on a Field Value Changed trigger. Select the Request Participants field.

Then add any Conditions you might need.

Then add an action for Edit issue and select the new custom field. In the blank are for the custom field put:

{{issue.Custom Field}}

{{issue.Request Participants}}

where the text Custom Field is the ACTUAL EXACT name of your custom field (case matters!). This will make sure it keeps adding to your list instead of overwriting it every time.

comments: author: ?? ?
body: Hi John san,

Thank you very much for the instruction.

Honestly I was just looking for appropriate custom field type ONLY in "standard" tab and did not notice there are "all" and "detailed" tabs.


author: John Funk
body: Great - glad you got it sorted.


author: ?? ?
body: Multi-user picker type was not effective when the e-mail recipients are "portal only customer" in non-Atlassian Access environment.

Label type has similar appearance to "Request Participants" type, but it is not manipulatable from Email This Issue incoming mail handler.

comments: author: ?? ?
body: Correction:

Multi-user picker type **is** effective even when the e-mail recipients are not yet customers. Those are automatically created.


Tags: cloud

jira-service-management

jira-service-management-cloud
How do i remove this slack workspace from JSM project and add a new one ?
Asked by Sahil Suhag:

I can't remove this workspace. Need to remove this and other another workspace to this project in Chat channel.

<br />

![Capture.PNG](/t5/image/serverpage/image-id/330525i87A123F4232E76BD/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Igor Stojkovic
body: Hi Sahil,

Please try to follow up on this article and see if it helps:

<https://confluence.atlassian.com/jirakb/process-to-remove-and-reconnect-jsm-chat-(assist)-to-a-slack-workspace-1188784696.html>


author: Vishal
body: Hi [@Sahil Suhag](/t5/user/viewprofilepage/user-id/5449316)

Go to Slack workspace \& try to remove jira app from there \& see if it works.

Thanks

comments: author: Sahil Suhag
body: But the workspace is already deleted.  

Isn't there an option to remove it from JSM ?


Tags: cloud

jira-service-management

jira-service-management-cloud
force a empty field to be updated
Asked by Emmanuel_A:

I have a custom field in JSM, cloud version

If the service request is empty, i want to force the user to update the field, before the ticket is closed.

<br />

How can i do this?

<br />

<br />


Answers:
author: John Funk
body: Hi Emmanuel,

You can do this by editing your workflow to add a Field Required validator to the transaction to Done. If you want to get really fancy, create a new screen and add the Field to the screen. Then also add the screen to the same transition.

comments: author: Emmanuel_A
body: Hi John

I don't see a "field required validator" in the workflow transaction rules.

You mention the screen, created a screen and added the field, but does not force the agent to fill it out.

![Screenshot 2024-06-19 143224.png](https://community.atlassian.com/t5/image/serverpage/image-id/330524i98B0B73411DACF85/image-size/large?v=v2&px=999 "Screenshot 2024-06-19 143224.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Why cant I see tthe future sprints in the drop down?
Asked by Ashley Pratt:

When looking at Project A, We are able to click on the Sprint field and see/select the future sprints in a drop down style list.

![New Project.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330506i3691D96F2DC21DAE/image-size/large?v=v2&px=999 "New Project.jpg")

In Project B, when we click the same field, the projects future sprints are not visible.

![New Project (1).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330507iE9DD295B380ACDD7/image-size/large?v=v2&px=999 "New Project (1).jpg")

As far as I can tell, the permissions are identical, so I'm not sure what I'm missing.

Any tips would be appreciated.


Answers:
author: L?gia Zanchet
body: Hello Ashley  

Welcome to our community.  

The screenshot shows that you are selecting "only sprints in the project (xxx)"  

This will filter by the projects filters that are in the board where the sprint was created  

If the sprint was created in a board that filters both projects, you will see the same sprint when applying that filter.  

Could you please confirm the filter from the boards?

comments: author: Ashley Pratt
body: Hi,  

Thank you for your response - I see now that both boards have a sprint with the same title - these are actually 2 separate sprints on 2 different boards.  

What I was expecting to see when I clicked on the 'Sprint' field on project B, was for the active and future sprints from that board to appear, but only the active sprints appear.

I hope this makes sense.


author: L?gia Zanchet
body: Hi Ashley  

Thank you for the response.  
If the future sprints were already created in the board backlog, you should be able to see both in the field

Screenshot for your reference:

![Screenshot_2024-07-01_at_17_38_48.png](https://community.atlassian.com/t5/image/serverpage/image-id/332807iB0E1EB9416740F8E/image-size/large?v=v2&px=999 "Screenshot_2024-07-01_at_17_38_48.png")

Can you confirm the future sprint is already created in the backlog?


Tags: cloud

jira-service-management

jira-service-management-cloud
problem with customer invitation email language
Asked by Ken Poon:

Hi,

I setup a service management project originally in English, then I added and switch to French as default language. I have done most translation of status, etc. But there's one thing I am not able to do:

The email notification, the invitation email seems to be always in English only, vs other notifications are bilingual.

Since I am testing on a free plan, I can't modify the template, but should it be automatically be translated ? How can I make sure it send out in French?

![Screenshot 2024-06-18 at 10.12.19?PM.png](/t5/image/serverpage/image-id/330504iBC1787B7FC007E03/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 10.12.19?PM.png")


Answers:
author: Chrissy Clements
body: Hey Ken,  

Email templates and customer notifications can be modified in the language support section.  

Project settings \> Language support \> Language then scroll to the bottom of the page and you should find it in the left hand menu.

What language do you have your personal preferences set to display?


Tags: cloud

jira-service-management

jira-service-management-cloud
i want to integrate bitbucket to clickup
Asked by Ajeet Singh:

as i going through to it , my repo is not connecting to clickup,

i went through app center of clickup to manage repo of bit bucket , but i am not able to

do . can you show a full path to intgrate a repo of bitbucket to clickup.


Answers:
author: Theodora Boudale
body: Hi Ajeet and welcome to the community!

If you are using Bitbucket Cloud (<https://bitbucket.org/>) the URL you can access the repo from browser has the format

```
https://bitbucket.org/workspace-id/repo-slug/
```

where   
**repo-slug** is the slug for the repository  
**workspace-id** is the ID of the workspace where the repo belongs

If you need to clone the repo, you can navigate to the **Source** page of the repo on Bitbucket Cloud website and select the **Clone** button (near the top right corner). You can find there the HTTPS and SSH clone URLs.

If you still cannot make this work, I would suggest reaching out to ClickUp support team. The integration is not built by Atlassian, so the support we can provide is limited. You can check ClickUp's website about how to contact them and ask for assistance.

Kind regards,  
Theodora


Tags: unknown-hosting-type
Pipeline tag image to repository without buildx?
Asked by jsanchez293:

Greetings.

I've looking for a solution to retag a docker image using the bitbucket tags and publish them to a private registry, so, according to the docker documentation to do that, I found about docker buildx imagetools, but seems that the plugin is disabled.

There's a workarround to enable it or to archive the same thing?

Thanks.


Answers:
author: Patrik S
body: Hello [@jsanchez293](/t5/user/viewprofilepage/user-id/1721555) and thank you for reaching out to Community!

If you would like to retag an image that is already in your private registry, and assuming your registry supports Docker Manifest Schema V2, you should be able to do that by updating the manifest of the said image as described in the following thread of Stack overflow :

* [How to tag image in docker registry v2](https://stackoverflow.com/questions/37134929/how-to-tag-image-in-docker-registry-v2/38362476#38362476)

You can test those commands locally with Docker, and once you get them ready, you can run the same commands as part of your Bitbucket Pipelines.

Hope that helps! Let me know in case you have any questions.

Thank you, [@jsanchez293](/t5/user/viewprofilepage/user-id/1721555) !

Patrik S


Tags: bitbucket-cloud

cloud
SSH with custom port and Rsync not working right
Asked by Jaroslav Spozdil:

Hello,

in bitbucket-pipelines.yml we have folowing configuration:

```
script:
  - pipe: atlassian/rsync-deploy:0.11.1
    variables:
      USER: $USER
      SERVER: $SERVER
      SSH_PORT: "2244"
      REMOTE_PATH: "/var/www/anthonys/web/dev/"
      LOCAL_PATH: "$BITBUCKET_CLONE_DIR/next-app-anthonys/.next/standalone"
      EXTRA_ARGS:
        [
          "--archive",
          "--itemize-changes",
          "--verbose",
          "--human-readable",
          "--update",
          "--checksum",
          "--no-times",
          "--no-o",
          "--no-g",
          "--no-perms",
        ]
      DEBUG: "true"
```

There must be some kind of issue with custom port 2244, because we are getting this error:

+ rsync -rp --delete-after --archive --itemize-changes --verbose --human-readable --update --checksum --no-times --no-o --no-g --no-perms -e 'ssh -p 2244 -o StrictHostKeyChecking=no' /opt/atlassian/pipelines/agent/build/next-app-anthonys/.next/standalone [anthonys@web.anthonys.cz](mailto:anthonys@web.anthonys.cz):2244:/var/www/anthonys/web/dev/  
+ tee /var/tmp/pipe-1701867898-23357

building file list ... donersync: mkdir "/home/anthonys/2244:/var/www/anthonys/web/dev" failed: No such file or directory (2)  
I think, that the problem is that rsync is trying to guess the target folder from here "[anthonys@web.anthonys.cz](mailto:anthonys@web.anthonys.cz):2244:/var/www/anthonys/web/dev/" but there is no need to have [web.anthonys.cz](mailto:anthonys@web.anthonys.cz):2244 as the port was correctly set by -p parameter  
any thoughts?


Answers:
author: Jaroslav Spozdil
body: My bad, we can close this topic as the problem was in $SERVER variable, which colleague changed to web.anthonys.cz:2244

sorry


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

rsync
Cant login to Bitbucket account
Asked by Volodymyr Korniienko:

Every time Im trying to log in into my bitbucket account im getting next error:

We couldn't log you in {#toc-hId--409761098}
--------------------------------------------

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.


Answers:
author: Patrik S
body: Hello [@Volodymyr Korniienko](/t5/user/viewprofilepage/user-id/5380587) and welcome to the Community!

Your account was in a dormant state due to a long period with no activity. I went ahead and set the account to active again.

We kindly ask you to try logging in again and if you still run into any issues, let us know!

Thank you, [@Volodymyr Korniienko](/t5/user/viewprofilepage/user-id/5380587) !

Patrik S


author: Melo
body: Hi [@Volodymyr Korniienko](/t5/user/viewprofilepage/user-id/5380587), welcome to the community!

Have you tried using a different browser? The error message mentions add-ons, so you might need to look into that as well. Usually, clearing the cache can help.

I don't see any incidents at <https://bitbucket.status.atlassian.com/>, but it's worth keeping an eye on it just in case.

I hope this helps.

Cheers,

Melo

comments: author: Volodymyr Korniienko
body: Hey! It works now.

Thank you


Tags: bitbucket-cloud

cloud
Reduce Repo Size
Asked by subhojit1480:

The size of the repo shows more than 3.5 GB.

Could you delete large files from old commit history so size will be decreased or run git gc for me?


Answers:
author: Syahrul
body: G'day [@subhojit1480](/t5/user/viewprofilepage/user-id/5222181)

I have triggered Git GC on the affected repository, which reduced the size to 2.6 GB.

The repository size is still reasonably large. Please review our documentation below on how to maintain your repository size:

[Reduce repository size](https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/#:~:text=We%20recommend%20repositories%20be%20kept,have%20a%204.0%20GB%20limit.)

Regards,  
Syahrul

comments: author: Viktor Minkovski
body: [@Syahrul](/t5/user/viewprofilepage/user-id/744536) Hello, I have a similar issue, described in another topic - <https://community.atlassian.com/t5/Bitbucket-questions/Large-repo-size/qaq-p/2576825> . Is there a way someone run gc on my Repo as well?


author: subhojit1480
body: Could you reduce again repo size?


Tags: bitbucket-cloud

cloud
Access to bitbucket.org possible through VPN only
Asked by Dragul:

If I go to bitbucket.org in browser I get "ERR_HTTP2_PROTOCOL_ERROR". If I switch to VPN then its OK. Similar problem is in Git client. I get "fatal: unable to access {repo} HTTP/2 stream 0 was not closed cleanly: STREAM_CLOSED" when I try to (for example) "git fetch origin". And with VPN connection it works OK. Is my IP blacklisted ?


Answers:
author: Patrik S
body: Hello [@Dragul](/t5/user/viewprofilepage/user-id/5380417) and welcome to the Community!

The error HTTP2_PROTOCOL_ERROR usually suggests a network error between your machine and Atlassian infrastructure.

In the past, we saw some cases where forcing the protocol to HTTP1.1 over HTTP2 resolved the issue.

In this case, could you try configuring git to use the HTTP 1.1 protocol with the following command :

    git config --global http.version HTTP/1.1

and then try the fetch command again to see if the issue persists?

Also, would it be possible for you to test in a different network (e.g cellular network), but also outside of the VPN, and confirm if the same error occurs?

Should you have any questions, let me know!

Thank you, [@Dragul](/t5/user/viewprofilepage/user-id/5380417) !

Patrik S

comments: author: Dragul
body: Hello [@Patrik S](/t5/user/viewprofilepage/user-id/4603309)

Thank you for quick reply. I set

    git config --global http.version HTTP/1.1

Now Im getting different error:

**fatal: unable to access {repo}: Empty reply from server**

Accessing bitbucket.org in browser is also a problem. Same **HTTP2_PROTOCOL_ERROR**

I can confirm that problem is on my network only. All other networks works OK. But I didn't change anything regarding network configuration. Can this be ISP related issue ? This problem seems to come from nowhere.

Thank you,

Best regards


author: Patrik S
body: Hello [@Dragul](/t5/user/viewprofilepage/user-id/5380417) ,

Based on the symptoms it looks like something between your network and Atlassian infrastructure is blocking the connection.

Since you are facing this issue only on your network, we would suggest reaching out to your ISP to verify if they are implementing some kind of restriction to access bitbucket.org.

Thank you, [@Dragul](/t5/user/viewprofilepage/user-id/5380417) !

Patrik S


Tags: bitbucket-cloud

cloud