youngmon/atlassian-qna huggingface dataset:
Left menu & menu options no longer available
Asked by Michael Darcey:

Our left menu which we used to switch between confluence \& jira has disappeared \& spaces dropdown has disappeared? How can we get it back?

How it use to be:

![](../../upfiles/Confluence_menu.jpg)

How it is now:

![](../../../upfiles/Confluence_menu_now_1.jpg)


Answers:
author: Michael Darcey
body: Solved via the atlassian service desk, see screen grab:

![](../../upfiles/Solved_1.jpg)


author: Abdoulaye Kindy Diallo
body: As you are in OnDemand, you will need to raise an issue in [](https://support.atlassian.com)<https://support.atlassian.com>for us to verify the app. nav. plugin and make some tweaks. Meanwhile you can access the apps via:

JIRA: https://\<Domain\>.atlassian.net

Confluence: https://\<Domain\>.atlassian.net/wiki

comments: author: Michael Darcey
body: Thanks Abdoulaye


author: Michael Darcey
body: See post at 25 May for answer


author: Michael Darcey
body: Solved

![](../../upfiles/Solved.jpg)


author: salehparsa
body: Hi Michael,

1. Choose cog icon
2. Click on Confluence Admin
3. In Confluence Admin, Choose Application Navigator
4. Remove the tick from Hide check box

For more information about Application Navigator configuration you can refer to this [documentation](https://confluence.atlassian.com/display/AOD/Creating+custom+links+to+help+users+navigate#Creatingcustomlinkstohelpusersnavigate-SpecificURLsAddingapplicationlinks).

Regards,

Saleh

comments: author: Michael Darcey
body: Thanks for the reply Saleh \& link to documentation, unfortunately none of our administrators (including me) have access to this 'Confluence Administration' menu item anymore (or the 'Jira administration'). Do you have any other advice?

![](../../upfiles/Confluence_menu_na.jpg)


author: salehparsa
body: Click on **General Configuration**.


author: Michael Darcey
body: Thanks again, sadly our problem remains, setup appears ok:

![](../../upfiles/Confluence_menu_na_2b_1.jpg)


Tags: account

cloud

confluence

confluence-cloud

menu

space
How can I create Atlassian OnDemand account?
Asked by Mikhail Ryvkin:

I just created Atlassian account. I can log in to my account, but i can't log in to Atlassian OnDemand. How can I create Atlassian OnDemand account?


Answers:
author: Pedro Cora
body: If I understood it right, it seems that you only created an Atlassian ID account.

After that, you need to go to [](https://www.atlassian.com/software/ondemand/overview)<https://www.atlassian.com/software/ondemand/overview>and create an OnDemand instance for your account.

Just click on Free Trial


author: Nic Brough -Adaptavist-
body: It can take a while to spin up the new OnDemand services you've ordered. I've heard up to an hour, but I've usually found it's slightly less than the time it takes to make and drink tea.

comments: author: Mikhail Ryvkin
body: Atlassian account I created yesterday. How can I get OnDemand account?


author: Nic Brough -Adaptavist-
body: Um, to "get OnDemand account", you sign up, and log in.

You need to debug the login for the account you say you've created. What do you get when you go to the url you've been given?


Tags: account

atlassian-account

cloud
why the checkboxes custom field don't show in the issue?
Asked by Nicolas Andika:

Dear all,

i have created checkboxes custom fields but when i create the issue, it didn't show in the ticket even though i already put the fields inside the screen, where is the problem?

Thankyou


Answers:
author: Manon Soubies-Camy
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727),

When creating an issue, you can click on ??? \> *Find your field* to debug:

![findyourfield.png](https://community.atlassian.com/t5/image/serverpage/image-id/346512iB9D5ED86FDE70C51/image-size/large?v=v2&px=999 "findyourfield.png")

Type in the name of your field, and Jira will run some tests to check why you are not seeing it.

If that doesn't help, you can also click on ??? \> *Show fields* to check your custom field is selected.

Hope this helps!

- Manon

comments: author: Nicolas Andika
body: Hi [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212)

i already tried the suggestion, thankyou it works


author: Nikola Perisic
body: Hello [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Check the Show your fields option and search for that custom field.

If that doesn't work, when you create an issue, navigate to the Find your field and search for your custom field.

comments: author: Nicolas Andika
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176)

Thankyou for the suggestion, it helps a lot


Tags: cloud

jira-cloud
Quick create issue from board problem
Asked by Max Nazarenko:

I have a problem with quick create issue.  
I click "+ Create issue" on the board and enter text (summary by fact). Than click Enter and I assume new issue to be created in the board, BUT...  
Modal Create Issue popup appears saying "Fill out any required fields. We may need to check your permissions to create this issue".  

Create issue screen has only 5 fields configured: Project, Issue type, Status, Description, Summary. and only 3 of them marked as Mandatory: Project, Issue type, Summary.

Project and issue type are set by default, and Summary I entered manually.

I don't understand why it gets me to the modal popup with that error, if when without changing anything in this popup I click "Create" on it and it creates the issue.


Answers:
author: Manoj Gangwar
body: Hi [@Max Nazarenko](/t5/user/viewprofilepage/user-id/5588543) ,

Welcome to the Atlassian Community!

You need to edit the Field Configuration for that issue type and check the required field.

comments: author: Max Nazarenko
body: True, thanks.  
The field Priority was set as required in the fields configuration but I didn't include it to the create issue screen.  
I made this field as optional and now quick issue creation works fine.


author: Manoj Gangwar
body: If our responses were helpful please consider clicking on the Accept Answer buttons to mark your Question as Solved.


Tags: cloud

jira-cloud
Custom field that links with Confluence database
Asked by Matteo Turra:

Can I define a Jira custom field linked (value restricted to) a column of a Confluence Database?

If it's feasible, what happen if a value used in the custom field is delete from the database?

Thanks in advance


Answers:
author: Marc - Devoteam
body: Hi [@Matteo Turra](/t5/user/viewprofilepage/user-id/5512838)

No you can't.

You could raise this as a feature request on <https://jira.atlassian.com/>


Tags: cloud

confluence

jira-cloud
Request to add my account to the Autenti platform.
Asked by Katarzyna Morka:

Hi,

I would like to request to add my account to the Autenti platform. I created it myself, but it is a trial version for 14 days, so my account will be inactive in a few days.

katarzyna.morka@autenti.com


Answers:
author: Marc - Devoteam
body: Hi [@Katarzyna Morka](/t5/user/viewprofilepage/user-id/5588533)

You have ended up at the Atlassian community forum.

How is your request related to any Atlassian product?

It might you need to reach Autenti support!

comments: author: Katarzyna Morka
body: yes, you're right. I was thinking that I'm using right form to submitting the requests.


Tags: cloud

jira-cloud
JIRA tickets should not modify after 5 days on our board.
Asked by Bhardwaj_ Arjit:

Hi, I want to stop the users from modifying the JIRA tickets after 5 days of them creating the ticket. It means that no user must be able to modify the created ticket after 5 days. Please let me know the resolutions. Thanks for your help!


Answers:
author: Shikha Verma
body: Hi [@Bhardwaj_ Arjit](/t5/user/viewprofilepage/user-id/5588527) Welcome to the community!  
You can achieve this by using Jira Automation or adding Workflow Conditions.


Tags: cloud

jira-cloud
Domain changes from Google to Microsoft 365
Asked by Mathew Sebastian:

What happens in JIRA if email id domain changes from Google to Ms 365?


Answers:
author: Nathan Phillips
body: Hello [@Mathew Sebastian](/t5/user/viewprofilepage/user-id/5587403),

Thank you for reaching out on the Atlassian Community!

Could you please provide a bit more information as to exactly what part of Jira you are concerned about being affected by this change?

Are you referring to mail handler?

Or, are you referring to the Atlassian Administration side of this behavior?


author: Mathew Sebastian
body: At present, our Executive Director has initiated a standard JIRA plan with 18 users, all of whom were added through Google. Our organization is currently using Google products, but we will likely transition to Microsoft by October 2024. This means we are migrating from Google to Microsoft.

As the Digital Analyst, I have a few concerns regarding this transition: Will our JIRA setup be affected by the migration from Google to Microsoft? Are there any tasks I need to perform before the migration to ensure a smooth transition? Will the migration result in the creation of a new, separate organization for all users?


author: mahboob_sharif
body: your org admin should take care of this, contact ur admin.


Tags: cloud

jira-cloud
Linking issues across projects
Asked by Sharmila Hiranandani:

I have a project in JIRA called "Change Management" which is supposed to handle all the change requests of the customer delivery projects.

For example I have JIRA projects like "Customer A delivery project" , "Customer B delivery project" etc. So when "Customer A delivery project" wants to create a Change Request ticket, it should get created in "Change Management" JIRA project because the development team will pick up their tickets from there.

The project manager of "Customer A delivery project" should be able to see the status of Change Request tickets raised by his team in the "Change Management" project in his Project dashboard and in his Project Kanban Board.

Note : We are working on team managed projects

Can anyone help with a solution for how to go about doing this in JIRA please ?

Thanks in advance for all the help


Answers:
author: Nikola Perisic
body: Hello [@Sharmila Hiranandani](/t5/user/viewprofilepage/user-id/5262363)

You would need to create a company-managed project for this. The reason is that team managed project only supports one board. For this use case, you would need two boards - one is your actual developer board and the second board is the board that will be only visible to your project manager. Plus, you wouldn't need to go back and forth between the two projects. Everything can be in one project with applied board permissions.

For your company managed projects you would require a Jira admin to create it. For your project manager, a new board can be created where ONLY he will be able to view it, you can specify this in Filter permissions of your board.


author: Marc - Devoteam
body: Hi [@Sharmila Hiranandani](/t5/user/viewprofilepage/user-id/5262363)

Only Company Managed project provide the usage of multiple boards and cross project boards.


Tags: cloud

jira-cloud
Jira, Confluence is not showing up in myapplications.microsoft.com
Asked by Midhun SS:

Jira, Confluence is not showing up in myapplications.microsoft.com after the SSO config


Answers:
author: mahboob_sharif
body: The user who is having issue check if they are connected to company vpn


author: Marc - Devoteam
body: Hi [@Midhun SS](/t5/user/viewprofilepage/user-id/5588517)

What is your expectation here?

Both are not microsoft applications.

And as I lok at this, you need to add them manually.

comments: author: Midhun SS
body: We have configured Jira and Confluence SSO, and made available for all users in the organization, but both app is not populating in Myapplications page


author: Marc - Devoteam
body: Hi [@Midhun SS](/t5/user/viewprofilepage/user-id/5588517)

This is a Microsoft page you are referring to.

Linking Jira and Confluence with Microsoft AD/Azure integration will not show them there.

If this could be done, contact Microsoft in relation to adding application on this page if configured with SSO.


author: Midhun SS
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) ,

I have added the users under Jira Enterprise App User and Groups, now they are able to see the Jira APP in Myapps, but they have to login each time, I believe the SSO reply URL is not Correct. not sure though.


author: Midhun SS
body: And, if we get a ticket Jira link when we click that ,it redirects to Jira login page


Tags: cloud

confluence

jira-cloud
Extract Team capacity value from Advanced Roadmap plan view into jira gadget
Asked by JK:

Hi All, We are using Advanced Roadmap and we have option to configure the team's capacity manually. Could you please help us in understanding, where does this manually configured value is stored and is there a way to grep this capacity value via any Gadget's or into confluence page


Answers:
author: Walter Buggenhout
body: Hi [@JK](/t5/user/viewprofilepage/user-id/5573096),

As of today there is no endpoint you can access to retrieve this information, as Plans currently doesn't have a public API available. There is an open feature request that is on Atlassian's radar and that you can track here: [JSWCLOUD-20360](https://jira.atlassian.com/browse/JSWCLOUD-20360).

At the same time, I see some difficulties to provide a good answer to your request, since sprints are not linked to a *team* in Jira. I mean: if you organise your work in a smart way, you probably will have a board for your team. But there is no direct link between that board and your team. At best, you assign your team to a bunch of issues, that may (but don't necessarily) end up on your board.

With that in mind, you can actually plan issues into sprints from your Plan, where you can actually see sprint capacity as you go about. Or check your capacity when you start planning your next sprint.

Hope this helps!


Tags: advanced-roadmaps

data-center

jira-data-center
Salesforce Jira Validation Failed! The reporter specified is not a user
Asked by Eileen Lim:

Encounting the above issues, but it only affected 2 users, hence no sure whats the issue.


Answers:
author: Felipe P?rez _ServiceRocket_
body: Hello Eileen,

I'm Felipe, an Appfire support engineer. Please allow me to help you with your issue

Regarding:

*\> Salesforce Jira Validation Failed! The reporter specified is not a user*

To better understand the issue you are facing, can you share with us the following:

**In Jira, navigate to Apps \> Salesforce \> Bindings \> Mapping \> mappings, and share a screenshot of your mappings.**

<br />

This error could be related to sending an incorrect value to the reporter field in the mappings.

We look forward to your reply!

Best,  
Felipe

comments: author: Eileen Lim
body: Hi Felipe, its not allowing me to access the mappings even I am an admin for Jira.


author: Shubham Gupta
body: Hi Eileen,

Welcome to the community!

I'm Shubham from the Grazitti team. Could you please let me know if you are using a third-party integration tool or a custom integration?

This will help you receive more relevant answers to your question

comments: author: Eileen Lim
body: I believed we are using AppFire


Tags: cloud

jira-cloud
MIGRATION
Asked by Shyamily Kuriakose:

Hi JIRA Team,

My email id right now is **digital_analyst@indocert.org** in google domain, but october 2024 onwards **digital_analyst@indocert.org** in Ms 365 domain.

My name is Shyamily Kuriakose, Digital Analyst of INDOCERT.

June month onwards our organization INDOCERT using JIRA for project management.

Here I am attaching our organization JIRA link for the references:  
[https://indocert-team.atlassian.net](https://indocert-team.atlassian.net/)  
Right now, our Executive director started a standard JIRA plan with 18 users. The 18 users added by using google.  
Our organization right now using Google products, most probably October 2024 month onwards we start using microsoft. That means we are migrating from Google to Microsoft.  
So, As a Digital Analyst, My concern is, Is this JIRA also affected due to this migration???  
Is there anything I need to do perform before migration ?  
Is it create another separate organization for entire users ?


Answers:
author: Sanam Malleswari
body: Hi [@Shyamily Kuriakose](/t5/user/viewprofilepage/user-id/5515381) ,  

I hope you are doing well!  

No need for a new organization, you can continue with existing Jira set up; only authentication methods will changes.


author: Rebekka Heilmann _viadee_
body: Hi [@Shyamily Kuriakose](/t5/user/viewprofilepage/user-id/5515381)

Note: this is a public forum. Ideally, you shouldn't post any Emailadresses / links, that aren't public elsewhere.

As to the migration - Email is the primary key for Atlassian. If the users get a new address, Atlassian will most likely not recognize them as the same user but create a new object. So a second Account will be created and all historic Changes as well as User fields won't be updated to the new User objects.

It would be something different if you used Atlassian Guard and a central User provisioning, where Jira recognizes User Objects and respective changes in the central User management to the Object.

comments: author: Shyamily Kuriakose
body: email address remain same.. but domain is different.


Tags: cloud

jira-cloud
Atlassian account photo not showing up?
Asked by Susanna Babayan:

Hi there!

I seem to have an issue with my Atlassian account. If I check the settings of my account, the photo is showing up but here, in the Community it's just a photo of my initials.

I updated my photo but it's still the same here. Any idea what might be causing this and how I can fix it?

Thanks in advance!


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208)

in your Account settings under Profile and Visibility you can not only add a picture, but also change the visibility setting ("who can see your profile picture").

It might be set to private/ your own company only.

comments: author: Susanna Babayan
body: Hi [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)I'm not sure I've ever changed it...I set it as "Anyone" but doesn't seem to be working, as of now...


author: Susanna Babayan
body: [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395)case closed! I changed the visibility and it worked. thanks for your answer!


author: Nikola Perisic
body: Hello [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208)

I had the same exact problem with this. If I was registered on my Atlassian account and had already added the photo, it would show up on the community without any issues. What I've figured is that using my company email I only had my credentials show up without an image. It took over a week for my picture to show with my company email.

With your private email, there shouldn't be any issues.

comments: author: Susanna Babayan
body: that's strange. I've always used the same account everywhere and my photo was fine


author: Nikola Perisic
body: I know, this happened to me, and after some time the picture would return. I believe that it's from the site itself. Community site is different from the one that we use for our daily work.

I'd suggest that you open a support ticket for Atlassian.


author: Nikola Perisic
body: And now I can see your picture showing [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208) :)


author: Susanna Babayan
body: yupp, finally :))


Tags: atlassian-account
Using jira automation to connect to a web service (API REST) that requires vpn access
Asked by Rafael:

Hi, I am interested in using jira automation to connect to a web service (API REST) that requires vpn access. Would it be possible for the jira automation agent to make this call by encapsulating it in a vpn or is this not technically possible?


Answers:
author: Daphne Colson
body: Hey Rafael,

While Jira automation can't use VPN, could your web service accept calls from specific IP addresses? If so, you might be able to configure a whitelist for Jira's automation server to access the API directly. If you find yourself overwhelmed by technical challenges, consider exploring [life coaching services](https://thehealingjourney.com.au/life-coaching-services/) to help you manage stress and find effective solutions.


Tags: automation

cloud

jira-cloud
Date diff between two date fields in jira
Asked by Anuradha Yadav:

I am doing a automation which says as below:

If a target end date is greater than due date, **report slippage (adding label)**

**Please help its urgent**


Answers:
author: John Funk
body: Hi Anuradha,

Can you share the rule that you have so far?

comments: author: Anuradha Yadav
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) please help  

![slippage 3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346843iECE370F7D7EAE7F5/image-size/large?v=v2&px=999 "slippage 3.PNG")![slippage 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346842iAD452037A1EAC23B/image-size/large?v=v2&px=999 "slippage 2.PNG")![slippagee.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346844i0B168FFC9E4BB5D9/image-size/large?v=v2&px=999 "slippagee.PNG")


author: John Funk
body: Your condition looks too complicated. Why not just compare the two fields?


author: Anuradha Yadav
body: Yes I need to compare and if its more then 30days then I want label - "MonthlyCommitmentCarryover" can you help? BUT I see I do not have advance compare condition in automation in our Jira. Is there any other way?


author: John Funk
body: I would do those as separate steps. Create a variable and populate with the value from the diff. Then do your condition for the variable being over that value.


author: Anuradha Yadav
body: how to create variable? can you please show?


author: Anuradha Yadav
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) any update please?


Tags: cloud

jira-cloud
Jira project permission issue
Asked by Ariunzaya:

Hi can anyone help with issue i'm having with my project permissions?


Answers:
author: Prachi Bolar
body: ++Hi [@Ariunzaya](/t5/user/viewprofilepage/user-id/5331158)++

++Welcome to cpmmunity :)++

++For Company managed projects please refer to : <https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/>++

++For Team Managed projects please refer to : <https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>++

#### to grant permissions to specific users in a Jira software project that has a shared permission scheme Please refer to : <https://confluence.atlassian.com/jirakb/how-to-grant-permissions-to-specific-users-in-a-jira-cloud-software-project-that-has-a-shared-permission-scheme-1387597212.html> {#toc-hId-372719469}

Thank You,

Prachi


author: Trudy Claspill
body: Hello [@Ariunzaya](/t5/user/viewprofilepage/user-id/5331158)

Are you referring to your earlier post here?

<https://community.atlassian.com/t5/Jira-questions/My-other-admin-can-t-see-certain-project-s-tasks/qaq-p/2807503>


author: Ollie Guan
body: Hi [@Ariunzaya](/t5/user/viewprofilepage/user-id/5331158) ,

Project permissions, roles, and issue-level security aren't configurable when you're on the Free plan. To take advantage of Jira's powerful project permission management features, upgrade your plan.

<https://support.atlassian.com/jira-cloud-administration/docs/permissions-and-issue-level-security-in-free-plans/>


Tags: cloud

jira-cloud