youngmon/atlassian-qna huggingface dataset:
LPD Company Managed structure
Asked by Marc Koppelaar:

Hi,

Is there an option the have a structured setup in LPD, like company managed structure in Jira?

Is this an option coming, or would LPD more set as an open way like team managed projects?

We would like to use the product, but we would like an options where we could use overall calculation (e.g. WSJF) in the same way for each LPD project.

Cheers,

Marc


Answers:
author: Tanguy Crusson
body: HI [@Marc Koppelaar](/t5/user/viewprofilepage/user-id/3931256) , it is not possible yet: Jira Product Discovery was built on top of Team-managed projects (which is how we've been able to give product managers the flexibility to completely customize the project).

There are 2 things we're looking into:

1. supporting JPD as company-managed projects OR letting you reuse field definitions across projects
2. in the meantime, being able to create a project from another project and copy all field and view configurations

Cheers,

Tanguy

comments: author: Eduardas Lavrinovi?ius
body: Hi, maybe you have an estimate of when it might happen (either of the options)?  

Having LPD at the company level (company-managed) and being able to use the LPD Idea issue type as an Initiative issue type and a parent for epics would be pure magic.

We use Advanced Roadmaps and the only thing we need is to connect Discovery and Delivery to make it work seamlessly and avoid copy/pasting and similar mundane error-prone activities.


Tags: company-managed-projects

jira-product-discovery
How do I Calculate average Impact from insights?
Asked by Seth Mason:

There's a built in function to rollup/sum the impact's from insights, how can I calculate the average impact based on the number of insights?


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) here's what you can do: <https://www.loom.com/share/45661bf18f5745c8b2d6184ef3fcae54>

comments: author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Thanks for the video, but I'm trying to get the average impact for an idea (not across ideas).

If I had an idea with three insights:

Insight A: Impact 5

Insight B: Impact 1

Insight C: Impact 4

How can I get the average impact of this idea? (Avg: 3.3)


author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)

Ah ok, I see!

In that case what you can do is create 2 fields, one that rolls up the impact, and the other one that calculates the average:

* the first one, called "Insights impact"
  * Field type: formula
  * formula type: roll-up
  * input: Insights \> Impact
* The second one called "Insights average"
  * Field type: formula
  * Formula type: write your own
  * the formula: {Insights impact}/{Insights}
Cannot open merged issue link in new tab
Asked by Seth Mason:

If I merge an issue into a target issue, then go to the target issue. There is a listing of the "Merged Issues" which are now archived. I can not open the "Merged Issue" in a new tab, nor right-click to get a menu that would allow me to open it in a new tab. I can only left click and open it in place.

I'm running Chrome 100.0.4896.75 on OSX 12.3.1


Answers:
author: Tanguy Crusson
body: Hi Seth, yes that list (linked issues) doesn't behave well with right-click \> open as a link. It's something we're fixing
Confusion when use Teams app to create insights
Asked by dangbingyao:

![????_20220414104044.png](/t5/image/serverpage/image-id/192881i3B47E0424AA90B2F/image-size/large?v=v2&px=999 "????_20220414104044.png")

Hi, after I captured a message from Teams app just as the instruction in the figure, the message was added to Comments, like this?

Is it a bug?

![????_20220414104853.png](/t5/image/serverpage/image-id/192884iF4938F27D5A8D372/image-size/large?v=v2&px=999 "????_20220414104853.png")


Answers:
author: Tanguy Crusson
body: Hi [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) you are right, this is a bug. We're looking into it.


author: Antonio Valle _G2_
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) , an additional confusion: doing this procedure, we end with a comment in the idea, not with an insight.

![insights.png](/t5/image/serverpage/image-id/192990iBC73047E212BEB50/image-size/large?v=v2&px=999 "insights.png")The quick help says that you can create insights using "Add comment" in MS Teams, but this leads to comments added, not to insights created.

comments: author: Tanguy Crusson
body: Yep, thanks [@Antonio Valle _G2_](/t5/user/viewprofilepage/user-id/521256) - that's pretty much what [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) reported, it's a bug, we'll fix it!


author: Antonio Valle _G2_
body: Oh! sorry! :-D I thought the bug was the text showing in ideograms (sorry [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) I missed the detail)


author: dangbingyao
body: Never mind!


author: dangbingyao
body: Sorry to ask again, can you let us know when it's fixed? [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)
Bulk Import Items to Product Discovery from a CSV file
Asked by Nina Thomas:

We have multiple requests that we'd like to bulk import into Product Discovery for review. Is there a way to bulk import?


Answers:
author: Nina Thomas
body: Found the answer. Just saw the Import Issues feature when I selected "Create" from the toolbar at the top.

![2022-04-11_14-44-33.jpg](/t5/image/serverpage/image-id/192443i9088F34396F15216/image-size/large?v=v2&px=999 "2022-04-11_14-44-33.jpg")


author: Tanguy Crusson
body: Hi Nina, where are your ideas coming from? If it's from outside Jira, then the CSV makes sense, otherwise if it's from Jira issues in another project you can bulk move them (happy to explain how if that's the case)

comments: author: Nina Thomas
body: It was from a csv file.

We will be bulk moving Jira items next week. Definitely interested in learning more.


author: Anders Kjellander
body: I hooked up a Google Sheet with a Form (for structured team submissions) via Zapier. That has worked really well. I think it can also be used to import existing, or missed, records.

comments: author: Nina Thomas
body: Thanks Anders. Appreciate the quick response. It looks like the import issues is tucked under the "Create Issue" when you use the top level toolbar button. If this doesn't work, I'll circle back to your solution.


author: Josh Barron
body: [@Nina Thomas](/t5/user/viewprofilepage/user-id/4724837)

No, it doesn't work for me. When you click Create Issue, you get a new line in the list, not a new screen as depicted in the image above.
Error When Changing Column Width
Asked by sharon.prajzner:

I noticed when I try to make a column smaller to fit more in the list view I frequently get an error that something went wrong and to refresh the page.

It seems to happen when I make the column width smaller than the text in the header, which is usually accidental.


Answers:
author: Hanna
body: Hi [@sharon.prajzner](/t5/user/viewprofilepage/user-id/3809961)  

Sorry to hear you've experienced errors when resizing the columns. I've informed our development team about it.   

Could you share the screenshot with me (hsazonava@atlassian.com) if you experience these errors again?   

Best,   
Hanna   

comments: author: Tanguy Crusson
body: Hi [@sharon.prajzner](/t5/user/viewprofilepage/user-id/3809961) , we've turned off a feature that was creating this error for you - is that working better now?
Searching for a label creates a new label
Asked by Seth Mason:

When adding an existing label to an idea, i can fuzzy search for it. If what I search for is found, but is a prefix of the overall label. A new label is created. For example:

1. I have an existing label called mycompany-internal, which I want to apply to my idea.
2. I type "internal" which the fuzzy search finds and highlights "mycompany-internal".
3. I press return and the idea now has labels "mycompany-internal" and "internal".

I had no intention of creating a label called "internal".


Answers:
author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , this is an issue with the new list component we've turned on for you last week. We have a fix on the way but it could be a few days out. Would you like us to turn it off for you?

comments: author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) you can keep it on for now. Can you just tag this thread when the fix has been applied? Thank you.


author: Sarah Stenhouse
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)

We seem to be experiencing a couple of kinks with the label field. I have asked the developers to look into it. Thanks for letting us know.

Best,

Sarah
Some default fields
Asked by dangbingyao:

Hi,

our team noticed that Jira Product Discovery provides some awesome default fields, like:

"status", which include PARKING LOT?DISCOVERY?IMPACT?READY FOR DELIVERY?DELIVERY?ARCHIVED

"bucket"

"theme"

How can we understand and use these default fields and their options?

Sorry to ask.


Answers:
author: Minesh Patel
body: The **parking lot** is when an idea is first entered and needs to go through Discovery, which leads me to the next status of **Discovery** , which is where we explore and gather information regarding the idea, then we assess the **Impact** it would have on the business, (here is where I can see it go different ways) once vetted we can mark it "++*ready for Delivery*++ " which implies that it can be placed in a queue for the team and write up the necessary related EPICS in the individual Boards, once the team has started working on it or is able to deliver it to the users, then mark it ++*Delivery*++.

The last part is where I would like further clarification of my interpretation.


author: Seth Mason
body: Interesting. I only see Parking lot as a default field. I ended up having to create my own.
How can I find and use votes
Asked by dangbingyao:

Hi?I saw "votes" in Youtube videos, but I did't find it in my page.

So how can I find and use it?


Answers:
author: Tanguy Crusson
body: HI [@dangbingyao](/t5/user/viewprofilepage/user-id/4854220) - if you open a list view:

- click on "fields

- add a field

- create a new field

- Choose "Vote". Select the number of votes people can give (it's like a budget)

Then you can add this field to any view, and share with people

comments: author: dangbingyao
body: Thanks a lot!


author: Matt Lane
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - We had previously created a Vote field named "Popularity" for each of our product teams' JDP projects using the Beta.

But I came to create a new JPD project for another product team today, and found there was no field type of "Vote" with which to add our regular vote field that we like to use.

Has the Vote field type been removed intentionally?

Cheers,

Matt


Tags: vote
Using Created vs. Resolved Gadget with Ideas
Asked by Seth Mason:

I would like to create a dashboard that uses the "Created vs. Resolved" gadget. However, the gadget relies on the "Resolution" field, which does not appear to be available in Product Discovery. I'd like to use the chart to display how many ideas are left to be completed for a given filter.


Answers:
author: Kevin G?rard
body: Hi Seth,  

You can set an automation rule that sets the resolution automatically based on the transition to a certain status.

This would get you around the issue
Keeping list headers from scrolling off the top
Asked by Seth Mason:

If I have a long list of ideas, and I scroll down, how can I keep the headers of the list present at all times?


Answers:
author: Hanna
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)  

Currently, there is no way to keep a list header present when scrolling.  
The good thing is that we're actively working on improving the list, and one of the improvements will address that: the header will be visible while scrolling.  

We'll announce when it's available in the community. Stay tuned!  

Cheers,   
Hanna

comments: author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) by the way would you like early access? It's still a work in progress but already mostly on par with the current list (with fixed header row). If you want we could turn it on for you (and back off if it's not working as expected for you)


author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) sure. Go ahead and turn it on. I'll let you know if it's broken. Is it site-wide or just for Product Discovery projects?


author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) I've just turned this on for you. It only applies to Jira Product Discovery projects. It gets rid of pagination and the header row is frozen. There will be a few more enhancements from here
Page/tab titles display the view name and not the idea key.
Asked by Seth Mason:

If I'm using Product Discovery List, and select an idea. It updates the screen to show the details for that idea. However, the title of the page as displayed in the browser tab (e.g., Chrome) still displays the name of the List. Not the Key of the idea.


Answers:
author: Tanguy Crusson
body: Hi Seth, that was a quick one so we just did it :) it should make its way to production soon
Is Product Discovery down?
Asked by Michael Price:

Hi,

I'm suffering some issues where the Product Discovery UI is not loading, instead it loads Jira search showing the issues (suggesting the data still exists thankfully), but trying to open a product discovery issue I am receiving the error:

#### "This project isn't available {#toc-hId--478974416}

It may have been deleted or your permissions may have changed"  

Here's hoping it's a bug you can fix and I've not lost my project.

<br />

Keep up the good work.

Cheers,  
Mike


Answers:
author: Tanguy Crusson
body: Hi Mike,

That's because you're using the alpha version of Jira Product Discovery which we've deprecated a couple of months ago and turned off today.

I've just turned it back on for you - if you refresh your page it should now work.

Can you please contact your Jira administrator to add the Jira Product Discovery product via this URL? <https://www.atlassian.com/try/cloud/signup?bundle=jira-product-discovery>

I'll send you details via email.

Cheers,

Tanguy

comments: author: Tomislav Tobijas
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312),

Sorry for jumping in the conversation.

We still do have access to Jira Product Discovery but I'm not sure if we signed up for it during the alpha version or later on.

When I navigate to the**Manage subscriptions** section, I got only the **Jira Product Discovery** product name, while, for example for **Team Central** we have **Beta** in the brackets next to a name.

Anyway, I just wanted to check how can you know/check which version of the product you're using in the cloud?

Cheers,  
Tom


author: Tanguy Crusson
body: Hi [@Tomislav Tobijas](/t5/user/viewprofilepage/user-id/3848395) I just checked and you're all good. There's only one version of the product in the Cloud. This only applies to people who started using the product earlier, when it was not a full product yet (but a project template in Jira Software)


author: Tomislav Tobijas
body: Great. Thanks for checking it out!


author: Michael Price
body: Thanks a lot for your help Tanguy. I'll pay more attention to e-mails next time :).

Cheers,  

Mike

comments: author: Tanguy Crusson
body: All good, I'm glad we sorted this out!


author: Michael Price
body: It's back :)

comments: author: Tanguy Crusson
body: Hi [@Michael Price](/t5/user/viewprofilepage/user-id/2065933) yes I turned it back for you, but the code that's used for Jira Product Discovery to work this way is going away very soon. Please make sure to add the product using the link I provided in the other answer!

Cheers,

Tanguy
How can see more than just one decimal?
Asked by Yaiza Sanz:

I want to see two decimals in the score column (number type) but I don't know how to configure it:

![Screenshot 2022-03-18 at 09.25.00.png](/t5/image/serverpage/image-id/188808i3CDDAA82FD2BC48E/image-size/large?v=v2&px=999 "Screenshot 2022-03-18 at 09.25.00.png")


Answers:
author: Sarah Stenhouse
body: Hey [@Yaiza Sanz](/t5/user/viewprofilepage/user-id/4656424)

Thanks for sharing this use case with us. I have logged your feature request. Please keep an eye on the community if we decide to prioritise one of the team will normally share a post.

Thanks,

Sarah

comments: author: Yaiza Sanz
body: Thank you! Also, another thing about the numbers field. I would like to add a percentage, but I can't. How could I do that?


author: Tanguy Crusson
body: You could add it in the name of the field

**Score (%)**

Does that help?


author: Yaiza Sanz
body: But then can I include name fields in formulas?


author: Tanguy Crusson
body: Yes, using this notation in a Formula / Write your own:

**{** Score (%)**}** \* 100


author: Tanguy Crusson
body: Hi [@Yaiza Sanz](/t5/user/viewprofilepage/user-id/4656424) , could you please share more details as to why you need 2 decimal points? What is the score based on? I'm asking since most formulas I've seen so far weren't using decimal points at all.   

A workaround for this today could be to create a separate formula field (Fields \> Create a Field \> Formula \> Write your own) that multiplies the Score by 10 or 100

comments: author: Michael Buechele
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

I am facing the same problem with any number field.  
In my opinion, this is not just related to scoring use cases, as we can also use the number field for any use case.

In my case, we want to use the number field for Euro (?) numbers, thus there should be at least 2 decimal points.


Tags: number
Is it possible to embed dynamic external content in stakeholder notification email templates?
Asked by Lee Beenen:

By dynamic content, I mean generated graphs/images from external sources. We'd like to add graphs of metrics related to specific error rates/issues to provide additional context to stakeholders in an alert.

So far, we can't find any way to do this using the dynamic fields in email templates, but it's also not completely to us if this is even a thing that is supported.


Answers:
author: Darryl Lee
body: Hi [@Lee Beenen](/t5/user/viewprofilepage/user-id/4994186),

This is Darryl. I am here to help. ?

Understand that you would like to know if it's possible to imbed graphs/images to the Email notifications for Incident Stakeholders.

#### Background Context {#toc-hId-151873946}

The Email to Stakeholders is parsing from the associated Opsgenie Incident. Unfortunately, in the current design, Opsgenie Incident doesn't allow to have attachments or images, so it's not possible for including these into the Email notifications for Stakeholders.

#### Feature Request {#toc-hId--1655580517}

However, we understand the importance of this feature and the friction this brought, I have created a feature request, [**OPSGENIE-738**](https://jira.atlassian.com/browse/OPSGENIE-738), please vote it and set yourself as a Watcher to receive the latest updates.

Please note that our Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

*** ** * ** ***

Thank you very much for your feedback in helping us improve Opsgenie.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Lee Beenen
body: Hi Darryl,

Thank you for your quick response. My question is answered!


Tags: cloud
Can we use google chat rooms for incident collaboration? This is offered for Slack.
Asked by egonzalez:

Can we use google chat rooms for incident collaboration? This is offered for Slack. Want to be able to ack alerts via google chat room.


Answers:
author: Darryl Lee
body: Hi [@egonzalez](/t5/user/viewprofilepage/user-id/4996449)

This is Darryl. I am here to help. ?

Understand that you would like to know if it's possible to use **Google Meet** (Google Chat Rooms) for [**Opsgenie Conference rooms**](https://support.atlassian.com/opsgenie/docs/set-up-a-conference-bridge/).

Unfortunately, this is not feasible in the current design.

*** ** * ** ***

#### Feature Request {#toc-hId-151909627}

We understand the importance this means to your operation, so I have just added your business name to the existing feature request, [**OPSGENIE-195**](https://jira.atlassian.com/browse/OPSGENIE-195), please vote it and set yourself as a Watcher to receive the latest updates.

Please note that our Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

Thank you very much for your feedback in helping us improve Opsgenie.

*** ** * ** ***

Kind regards,  
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud
Cannot delete opsgenie account
Asked by Dave Poaps:

Trying to delete an opsgenie account as per the documentation, but am getting this error.  
"Error  
This operation should be performed on Atlassian Site Admin for Atlassian users!"  
When I go to site admin and try to remove via subscriptions, it redirects me back to the page which gives me this error. I am site admin, so don't think it's permissions.


Answers:
author: Talar Pavlovic
body: Hey there Dave,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

There could be a couple reasons for this, but we'd need to know more private information to check from our end.

Please pop in a ticket at <https://support.atlassian.com/contact> and one of our Support Engineers will be happy to help!

Regards,  
Talar


Tags: cloud
Can you access Directory from Opsgenie?
Asked by Josh:

Hi everyone!  

One of the technicians that work in my directorate that uses Opsgenie has noticed that the Directory feature on the Opsgenie phone application is not available on the web version. I've done some searching and couldn't find any similar queries, so I was wondering if there was a way to have the directory appear in the web version of Opsgenie?

I explored some workarounds and realised I could give read-only admin access to staff so they could access the "Users" subsection within Opsgenie's settings, however the read-only access gives them visibility to more things than I would like them having.

Is there a way to bring the Directory function to Opsgenie or am I stuck giving users read-only admin to view users?

Thanks in advance everyone!


Answers:
author: Muhammad Zeeshan
body: Hey Josh,

The Directory functionality is indeed not available on the WebApp and it cannot be brought there. This was because the initial ideas was for on-call agents to be connected and notified via Mobile Apps where just the configuration aspect is handled via the WebApp.

However, I do understand your use case and hence, you may go ahead and create a Feature Suggestion ticket for that on our Dashboard here: <https://jira.atlassian.com/secure/Dashboard.jspa> and feel free to let us know if you need any assistance with that.

I apologize for the inconvenience this may cause you and thank you for your understanding.

Best regards,  
Muhammad Zeeshan  
Opsgenie Technical Support
Week number in calendar
Asked by Karlashov_ Ievgen:

Hi.

Can you please add week numbers to calendar in "**On-call schedules".**I think it's quite common and can be handy.

Thank you.


Answers:
author: Muhammad Zeeshan
body: Hey [@Karlashov_ Ievgen](/t5/user/viewprofilepage/user-id/4994122) ,

Thank you very much for your Feedback! In order to make sure that your Feature Suggestion is noted and considered for future implementation, please feel free to open up a Feature Suggestion ticket on our Dashboard here: <https://jira.atlassian.com/secure/MyJiraHome.jspa>

Hope that helps and feel free to let me know if you have any further queries! :)

Best regards,  
Muhammad Zeeshan  


Tags: cloud