youngmon/atlassian-qna huggingface dataset:
Confluence databases (few feature) - REST API
Asked by Tim Padgett:

Is there a REST API for the Confluence databases (few feature)?


Answers:
author: Aron Gombas _Midori_
body: As far as I know there is no dedicated REST API for databases.

But! As far as I know (again), the content type *database* is implemented as a so-called "custom content". And there is a [set of end-points for custom content](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-custom-content/#api-group-custom-content) in the v2 API!


Tags: cloud

confluence-cloud
Access to the one of the users' articles dropped
Asked by Wojtek:

Hi,  

One of the users provided a lot of useful content to our knowledge base and few days ago for unknown to me reason all of the users including it's author (i still can see it with admin account) lost access to that. Version is quite old, it's 4.3.5 and when i try to see one of the articles i receive this message like in screenshot below:  
![screen1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/304719iA460499B36254B70/image-size/large?v=v2&px=999 "screen1.JPG")  

As i relog as admin i can see full mainpage with roadmaps and content lists to see everything written and also history of last changes. Does anyone know if i can check anything besides group access and page restriction settings because everything on that field was correctly set up, working and being used everyday and nothing was being changed yet issue occured. Thanks a lot for any advice or questions!  

<br />


Answers:
author: Marc - Devoteam
body: Hi [@Wojtek](/t5/user/viewprofilepage/user-id/5423878)

Welcome to the community

How is the are the global permissions on the Confluence instance and are all users still licensed?

comments: author: Wojtek
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)  
All users are licensed, access to Confluence's content is granted by membership of  
confluence-users group, but to see any of my colleague's articles there is confluence-admins membership needed and no other content in our wiki makes problems like that.


author: Wojtek
body: ..


Tags: access

administration

confluence-server

data-center

management

permission

server
I am trying to upgrade but Trello wants to charge me for 3 monthy licenses
Asked by Mandy Brooks:

I am trying to upgrade from a free account to standard but Trello wants to charge me for 3 licenses instead of one. How do I change it so I can upgrade with only one license? Thank you


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Make sure you only have a single user with access to the workspace.


Tags: unknown-hosting-type
Missing field for database?
Asked by Taisia Auston:

I noticed after reading this **[article](https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/)** on database fields, I do not have the option for "image" input. Is this a configuration or anything that I'm missing to utilize this field?

![Screenshot 2024-02-06 at 10.49.03.png](/t5/image/serverpage/image-id/304675iB69602538788F0E3/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 at 10.49.03.png")


Answers:
author: Condon, Bradley
body: I am also missing the image field and cannot add a card cover image due to this.

![Image Field.png](https://community.atlassian.com/t5/image/serverpage/image-id/304834iE7F61D451CE29247/image-size/large?v=v2&px=999 "Image Field.png")![Fields Available (1 of 2).png](https://community.atlassian.com/t5/image/serverpage/image-id/304836i07CE64B1D9C25504/image-size/large?v=v2&px=999 "Fields Available (1 of 2).png")![Fields Available (2 of 2).png](https://community.atlassian.com/t5/image/serverpage/image-id/304837iE4FDF5896AA43A71/image-size/large?v=v2&px=999 "Fields Available (2 of 2).png")

comments: author: Sarah Allis
body: It's definitely missing from the field type list. I am under the assumption that they haven't implemented this yet as there are a number of features missing at the moment.


Tags: cloud

confluence-cloud

database

image

issue

new-to-confluence

permission
Why does the Audit Log under Manage Apps list "Confluence" as the installer of a plugin?
Asked by Tracy J:

I'm not getting user names for installed apps, just "Confluence". How do I find WHO installed each plugin?

![image.png](/t5/image/serverpage/image-id/304665i118FA5A37B1C5E56/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Tracy J](/t5/user/viewprofilepage/user-id/2487618) ,

on cloud, apps are automatically updated by Atlassian/Product itself. I think that it is why you see Confluence in that log.

Hope this clarifies,

Fabio


Tags: cloud

confluence-cloud
How to I access / create a personal space in Confluence please?
Asked by Paul_Burke:

How to I access / create a personal space in Confluence please?


Answers:
author: Dan Breyen
body: Hi [@Paul_Burke](/t5/user/viewprofilepage/user-id/5423681) welcome to the community. If your Confluence site is fairly new, you might already have one.

If you for sure don't, here's an article I found that you can use to create your personal space: [create-your-personal-space](https://support.atlassian.com/confluence-cloud/docs/customize-your-personal-space/)

Hope that helps.

comments: author: Paul_Burke
body: Thanks Dan! Unfortunately, it doesn't look like I have the link to set up a space. Here is a screen shot of that profile page... I wonder how I find out who my Confluence administrator is, and request that I am able to set up a space?![Confluence Profile Page.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/304667i6F68CD03C8946E83/image-size/large?v=v2&px=999 "Confluence Profile Page.JPG")  

<br />


Tags: cloud

confluence-cloud
"page tree failed to load" error message
Asked by ???_Young-In Kim_:

Hi, my project home space shows this error and can not see the list of the pages in the homespace.

**"page tree failed to load"**

the url is '<https://markany.atlassian.net/wiki/spaces/PO/overview?homepageId=122618533>'

could you please have a look this issue?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304653i9BC8E649DD13B0F1/image-dimensions/385x273?v=v2 "image.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@???_Young-In Kim_](/t5/user/viewprofilepage/user-id/4892313) ,

did u solve it? There was an active incident in that date. Please let me know if you need support on that.

Fabio


Tags: cloud

confluence-cloud
Interactive links on PDF
Asked by Joanne MacDonald:

I am really new to this software so I'm just learning as I go.

I have an interactive PDF (you click on a link and it gives you more information). I upload to Confluence but it only exports it as an image. Does anyone know another way of ensuring it's not just a static image?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Joanne MacDonald](/t5/user/viewprofilepage/user-id/5423625) and welcome to the Community,

if you upload the PDF as an attachement to the Page, it will "stay" a pdf. If you open the preview from the page it might look like a static picture, but if you download it, it should give you the original file.

Can you confirm that? Otherwise it might be helpful to provide some screenshots of the issue you're facing.

comments: author: Job Wolters
body: We face a similar issue. I think the issue is not showing up the PDF (that is going well when you add it as an attachment), but the hyperlinks in the interactive PDF do not work as expected. In our case we have an interactive PDF which contains several different hyperlinks: to confluence pages (which are external links; from PDF \> Confluence), but also internal hyperlinks; go back in the document to the first "home" page in the document.

We see hyperlink work on the first page of the interactive document only. Next pages hyperlinks are not active (neither internal nor external).


Tags: confluence-server

server
Configure Story points
Asked by Martina Paschini:

I can't see the story points field. I went to the layout and added it so that it would appear, but it still doesn't show up in the issue. What can I do?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Martina Paschini](/t5/user/viewprofilepage/user-id/5541741) and welcome to the Community,

if you go into an Issue, click the (...) in the upper right corner and click on "Find your field", it should give you a hint what's wrong:

[Find a field on the issue view \| Jira Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/find-a-field-on-the-issue-view/)

Could be the Field Config or a missing context


author: John Funk
body: Hi Martina - Welcome to the Atlassian Community!

You will need to add the field to the screen itself. You must be a Jira Administrator to be able to do that.


Tags: cloud

jira-cloud

jira-software
Jira Cloud slack plugin Team no showing
Asked by Luciano Agustin Benitez:

When creating a workflow in Slack using Jira Cloud, the "Team" parameter does not show results when entering a team.  

![Captura de pantalla 2024-07-11 a la(s) 11.58.37?a.?m..png](/t5/image/serverpage/image-id/335017i8D9FF2044B5DBB4A/image-size/large?v=v2&px=999 "Captura de pantalla 2024-07-11 a la(s) 11.58.37?a.?m..png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. It looks your query is related to the FR : <https://jira.atlassian.com/browse/JRACLOUD-82695>


author: Luciano Agustin Benitez
body: Thanks Mohanraj!


Tags: cloud

jira-cloud
Hide Create Subtask screen
Asked by Julia Nikolich Sofia:

We subtask a lot in meetings and our subtasks only have required values of Project, issue type, reporter, and summary - all of which are added when we do the quick create function on a story ticket. Been working great for years.

However, about a month ago, hitting create on a subtask started opening up the create issue model, instead of just creating the subtask. This is a huge pain in the butt, especially when I'm trying to work quickly on a call.

how do i turn it off? I just want the old workflow back  

Where I want to just create subtasks:   
![issue screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/335008i099C578D15D530BB/image-size/large?v=v2&px=999 "issue screen.png")

Where Jira is taking me when I click create/hit enter:  
![annoyance.png](https://community.atlassian.com/t5/image/serverpage/image-id/335011iFDDBE799C3A33010/image-size/large?v=v2&px=999 "annoyance.png")


Answers:
author: John Funk
body: Hi Julia - Welcome to the Atlassian Community!

Did you make any of these fields required? And if so, how?

comments: author: Julia Nikolich Sofia
body: The only required fields are:

* project
* reporter
* summary
* issue type

but those are just the default required fields across the board and have been for years now.


author: John Funk
body: Okay, thanks. If you didn't add them, it is strange that they now require the pop-up. You might want to open a support ticket with Atlassian to find out why.

<https://support.atlassian.com/contact/#/>


author: Nicolas Grossi
body: [@Julia Nikolich Sofia](/t5/user/viewprofilepage/user-id/5541716) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/Hide-quot-Create-Sub-Task-quot-button-from-Issue-screen/qaq-p/2180489>

HTH

Nicolas

comments: author: John Funk
body: This has nothing to do with the original question.


author: Julia Nikolich Sofia
body: Yeah, thank you for the input but the issue you linked is completely unrelated to my question. ?


Tags: cloud

jira-cloud
Remove filter applied by default on the board
Asked by Lara Sousa:

I'm working on a Jira project with the "Project Management" template. On my kanban board, a filter that came by default when the board was created is being applied. I would like to know where I can access to remove this filter configuration, as I would like to view all tasks on the board. In this type of project, there is no board configuration button with these options.


Answers:
author: Nicolas Grossi
body: Try something similar to this:

1. From your board or backlog, select ... \> Manage custom filters.
2. Find the filter you'd like to edit and select ... \> Edit.
3. From here, you can edit the name, description, and query for your custom filter.
4. To save your changes, select Update.

Nicolas


author: Marc - Devoteam
body: Hi [@Lara Sousa](/t5/user/viewprofilepage/user-id/5143860)

You need to use a company managed project.

On team managed projects the board filter can't be adjusted, as it can only find issues from within the project.


author: John Funk
body: Hi Lara,

What kind of project is it? Team-managed? Company-managed?

If company-managed, click the 3 dots menu on the board and select Configure Board.

Then on the General tab, find the board filter and click on Edit filter query.

comments: author: Lara Sousa
body: Hello [@John Funk](/t5/user/viewprofilepage/user-id/7148)

In this case, is a team-managed project.


author: John Funk
body: You are not able to change the filter for Team-managed project boards.


author: Nicolas Grossi
body: [@Lara Sousa](/t5/user/viewprofilepage/user-id/5143860) in company managed projects: <https://support.atlassian.com/jira-software-cloud/docs/change-board-filters-for-a-company-managed-board/>

Nicolas

comments: author: Lara Sousa
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) in this case, is a team-managed project.


author: Nicolas Grossi
body: [@Lara Sousa](/t5/user/viewprofilepage/user-id/5143860) The person who created the board or "manage board" can modify the "default" filter.

Nicolas

comments: author: Lara Sousa
body: Hello [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

I am a board administrator and I didn't find this option. What would be the way?


Tags: cloud

jira-cloud
Not able to invite user
Asked by Usman Sheikh:

Hi,

When I add new user, they don't receive invitation email.


Answers:
author: John Funk
body: Hi Usman - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if the email address is on the Suppression list.

<https://support.atlassian.com/contact/#/>


author: Rebekka Heilmann _viadee_
body: Hi [@Usman Sheikh](/t5/user/viewprofilepage/user-id/5541697) and welcome to the Community,

are you sure, that the "send email" check box was ticked?

![Screenshot 2024-07-11 172030.png](https://community.atlassian.com/t5/image/serverpage/image-id/335024iA02FBF963ED3089A/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 172030.png")

Did you invite a managed user or an external one?


Tags: cloud

jira-cloud
Is it possible to export the complete Jira application data in a readable format ?
Asked by Pankaj Mahajan:

Hello,

Hope you are doing well!!

I have a Jira (server) application and it has huge amount of data.

I am looking for the ways to export the compelte Jira data including projects, issues and workflows.

I am aware how to export the issues from the Issue filter but looking for exporting projects and workflows too.

Also will it be possible to import the same exported data back in Jira ?

Thanks you !!


Answers:
author: Aron Gombas _Midori_
body: [Configuration Manager](https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira-cmj?hosting=cloud&tab=overview) is the most popular solution for this.

If "readable" means "human readable", then you may want to try [Glass Project Documentation](https://marketplace.atlassian.com/apps/1219628/glass-project-documentation-for-jira?hosting=cloud&tab=overview) which produces a very visual presentation of your configuration details.


author: Sean Midkiff
body: You can create a full system backup (minus attachments) by going to System \> Backup jira data.

It'll save content and setup of the Jira system in an XML format (does not include attachment files), it can be used to a restore or migrate a system -- Keep in mind restoring that XML *replaces*the system setup, so do not restore that on a different active instance.

If you're looking to take a backup or snapshot of a single project. You'd need to look at an app. Personally, I use Configuration Manager for Jira by Appfire.


Tags: jira-server
Why I can't use goals in my project?
Asked by Denys Pidhornyi:

Hello everyone!  

I have an issue with adding goals to my project.  

When I try to add this feature to my project, it just won't let me enable it. I can see a "grey" disabled switch and can't click on it to enable.   

Can someone tell me why I can't use this feature? It should be very helpful for my work.


Answers:
author: Marc - Devoteam
body: Hi [@Denys Pidhornyi](/t5/user/viewprofilepage/user-id/5541685)

Welcome to the community.

Do you have Atlas in your stack?

Atlas is the management for goals, this is required, to enable the goals feature on a project.

comments: author: Denys Pidhornyi
body: Hi Marc!  
No, I don't think so


author: Denys Pidhornyi
body: Hi Marc!  

I installed the Atlassian Home application from the marketplace and goals were added to my Jira projects.  

I appreciate your help!


Tags: cloud

jira-cloud
Creation of a sub-epic
Asked by Jacob A. Albrektsen:

Hi

Is it possible to create an epic in another epic? I need it for a new scope, that is not related to a story, but a child project in this project/epic. Or is it possible to link an epic to another epic?


Answers:
author: John Funk
body: Hi Jacob,

There's no such thing as a "sub-epic". If you move to a Premium subscription, you can create a hierarchy with other issue types above or below the Epic.


author: bduncan
body: Epics can be linked but not nested.

Have a look at <https://community.atlassian.com/t5/Jira-questions/Re-Can-Epics-have-Sub-Epics/qaq-p/1400382/comment-id/602819#M602819> for some suggestions on how to create a structure around Epics.


author: Hannes Obweger - JXL for Jira
body: Hi [@Jacob A. Albrektsen](/t5/user/viewprofilepage/user-id/1515634)

as already suggested, sub-epics aren't really supported in Jira's built-in issue hierarchy.

This being said, since *[issue links](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/)* can be established between any pair of issues, you can also establish them between two or more epics. E.g., you could create a new issue link type *is parent of / is child of,*or something of the like.

The downside is that Jira doesn't "recognise" issue links as parent/child relationships, and won't give you any relevant features. However, if you're open to solutions from the Atlassian Marketplace, you'll find a number of apps available that can help here.

E.g., issue-link-based hierarchies are supported in the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2751944).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for configurable *issue hierarchies.* These issue hierarchies can be based on Jira's built-in parent/child relationships (like Epic/Story), and/or based on *issue links* of configurable *issue link types*.

This is how it looks in action:

![epics-within-epics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/337142iAD413CEB8B990BDF/image-size/large?v=v2&px=999 "epics-within-epics.gif")

In the above hierarchy, "sub-epics" WORK-148 and WORK-146 are connected to their "parent-epic" WORK-431 via issue links.

Issue hierarchies can also be combined with JXL's other advanced features, such as *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
I want to use Notion for how-to documentation for issues raised in Jira.
Asked by Osayande Osaghae:

We use Jira in our organisation to handle various kinds of requests:

* Requests for account access to applications.
* Respond to user issues about IT support.
* Manage request lifecycles and projects.

We have our documentation in Notion for many of the support questions and how-tos for access requests.

My ask is this: We want to create a set of questions pertaining to the most common requests and support issues tickets are raised on Jira for; such that when a user asks a question, he is automatically referred to the Notion documentation that addresses the issue. If he is unsatisfied or the document does not address his use case, he can now proceed to escalate to IT support.

Does Jira have that functionality? if yes, where do I start?


Answers:
author: Nicolas Grossi
body: [@Osayande Osaghae](/t5/user/viewprofilepage/user-id/5421054) Welcome, based on your comments you have 3 Issue types here that can be "managed" in jira (support, projects, access type) then you can assign them to any person you like.

JIRA allows you to manage issues (to do and done), then you also have workflows that each issue can perform, so you can define any workflow per issue type.

Then you have dashboards that contains gadgets based on filters (mostly) to display al the project information or track progress on certain given tasks.

HTH

Nicolas

comments: author: Osayande Osaghae
body: Thanks, Nicolas, but... that isn't my question.

Let's say a user needs help with an issue. The user logs in to Jira and accesses the Service Desk (which is a project that is set up).

What do I want?

I'm looking at a world where as the user types in his/her question, Jira shows a list of articles/documentation that closely matches the response to her request. In this case, those documentation/articles are in Notion. The user gets a kind of auto self-help. If that doesn't help the user resolve the issue, escalation can now be made.

Just web links/references to the Notion pages are fine. I want to know if that is possible - creating a "database" of some sorts on Jira where each link points to a Notion document, and when users requests for assistance, they can find the link that points to the corresponding how-to Documentation in Notion.

Please let me know if I'm not clear...  

Thanks!


Tags: cloud

jira-cloud