youngmon/atlassian-qna huggingface dataset:
Get "Last Used" information from a Custom Field using API?
Asked by Antony Delgado:

Hello Atlassian Community!

I would like to know if it's possible to get the "Last Used" information from Custom Fields using Atlassian API.

I was looking for this attribute in API Documentation but I couldn't find it.

![get-issues-data.png](/t5/image/serverpage/image-id/250120i6BE8E473DCA359BD/image-size/large?v=v2&px=999 "get-issues-data.png")

Thanks in advance!


Answers:
author: Mohamed Benziane
body: Hi,

It seems that is possible with this API

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-fields/#api-rest-api-3-field-search-get>

comments: author: Antony Delgado
body: Yes! Definitely that's the information I need.

I couldn't search this before.

Thanks [@Moha](/t5/user/viewprofilepage/user-id/3300419) !


author: Edvinas Puslys
body: Hey how did you end up using this as for me it always seems to fail, or do you do it field by field?


author: Antony Delgado
body: Hi [@Edvinas Puslys](/t5/user/viewprofilepage/user-id/5239373) I had to add the "expand" param to get this value, I share my example:

[https://xxxxxxxx.atlassian.net/rest/api/3/field/search?startAt=1000\&expand=lastUsed](https://xxxxxxxx.atlassian.net/rest/api/3/field/search?startAt=1000&expand=lastUsed), key,isLocked,screensCount,contextsCount,searcherKey\&orderBy=lastUsed

Where "xxxxxxxx" is the company domain.


author: Edvinas Puslys
body: Is there any way to increase the  
"maxResults": 50 as I tried editing the params but it still does not seem to change a thing


Tags: cloud

jira-work-management-cloud
Group by category doesn't work
Asked by Miguel Angel:

The past wek, in the issues list view, I was able to group by category.

Now, this grouping feature doesn' work. Is there any problrem with this function?


Answers:
author: Trudy Claspill
body: Hello [@Miguel Angel](/t5/user/viewprofilepage/user-id/5187502)

Welcome to the Atlassian community.

You have posted this question in the Jira Service Management board, but grouping by Category is a feature of Jira Work Management projects. Can you confirm if you are working with a Jira Service Management project or a Jira Work Management project?

A Jira Work Management project will show navigation options across the top of the screen like Summary, Board, List, Calendar. A Service Management project will show navigation options on the left like Queues, Raise a Request, Knowledge Base.

Also, please provide more details about how the function is not working the way you expect it to.

comments: author: Miguel Angel
body: Yes, sorry, I use JIRA WOrk management. There's an option in the list view to group by status, category, priority or assigned person. Category, it allways worked and grouped the issues by categories. But from past week, it doesn't group. If you click group by category, all the issues dissapear and only group by "No classified" issue.

Thanks!


author: Trudy Claspill
body: Can you provide screen images that show categories assigned to the issues, and then a screen image for what you see when you try to Group By Category?


author: Miguel Angel
body: In the image 1 you can see all the issues with many different categories:

![Jira 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/250308iBF013FA2FD6F9A50/image-size/large?v=v2&px=999 "Jira 1.png")

Image 2. I click group by category, then it's grouped, but only in "Sin clasificar" group. The rest of the categories are not grouped!! There are no more filters! Just screen in picture1, the group by\>categories, and only shows one category!!!

![JIRA 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/250307iF0E2D9C72435260F/image-size/large?v=v2&px=999 "JIRA 2.png")


author: Trudy Claspill
body: Are you working with a Team Managed project or a Company Managed project? That information will be shown at the bottom of the navigation panel on the left.


author: Miguel Angel
body: Team managed. Thanks!


author: Trudy Claspill
body: It sounds like you have encountered this know bug:

<https://jira.atlassian.com/browse/JWMCLOUD-292>


author: Miguel Angel
body: Ok, so there's a bug. Big problem for my company, we use the classification by category often. Thanks!


Tags: cloud
Create fields like columns in jira work management cloud
Asked by Wilson Nicol?s Andr?s P?rez Cubillos:

Hello everyone. Currently I need create fields in jira work management with columns like an excel field and It's possible with scriptrunner or a complement get this type of fields?.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Wilson Nicol?s Andr?s P?rez Cubillos](/t5/user/viewprofilepage/user-id/5170046)

since you're asking about Jira Work Management, what capabilities are missing for you in the built-in list view?

For a more spreadsheet-like experience, you'll find solutions in the Atlassian Marketplace. I myself work on an app that might solve your use case very well, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2323041).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields (including all custom fields!) much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for *bulk editing* via copy/paste, (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

This is how it looks in action:

![jxl-basics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/250828iFE69C567324036BC/image-size/large?v=v2&px=999 "jxl-basics.gif")

JXL integrates into the project sidebar (or top-bar, in Jira Work Management), so it will be easily discoverable to all your team members. JXL also works in (and across!) projects of all types, not just Jira Work Management.

*As said above, there may be other solutions that can help with this, too. You may already know that you can trial any app for free for 1 month, and depending on the size of your size, it may be free forever. So if an app is an option for your, perhaps try a few and see which works best for you.*

Any questions just let me know,

Best,

Hannes


author: Nic Brough -Adaptavist-
body: Hi Wilson,

I'm not sure what you mean by "create fields like columns" here. Fields come out as columns in a lot of places in Jira that display multiple issues.

If, for example, you search for "project = xyz", you'll get the "issue navigator", which displays one row per issue and one column per field. Is that what you're looking for?

comments: author: Wilson Nicol?s Andr?s P?rez Cubillos
body: Hello Nic, I mean if I could got a table with custom fields or something similar an excel table


author: Nic Brough -Adaptavist-
body: The issue navigator is the closest you will get to a spreadsheet-like table.


Tags: cloud

jira-work-management-cloud
Rich text editing on jira work management form
Asked by Robert Marten:

Hey everyone, I have added a custom paragraph field to my jwm project and changed the renderer to wiki style. I can add rich formatting in the issued editor but I not on the associated jwm form. Any chance I am missing a setting somewhere?

In the Issue Edit Screen:

![In issue edit.png](/t5/image/serverpage/image-id/249264iFE93DAE76C721A47/image-size/large?v=v2&px=999 "In issue edit.png")

In the Jira Work Management form:

![In jwm form.png](/t5/image/serverpage/image-id/249265iB8971B4532AD30A1/image-size/large?v=v2&px=999 "In jwm form.png")


Answers:
author: Tobias Bosshard
body: Dear all,  
I understand, that this is a bug: <https://jira.atlassian.com/browse/JWMCLOUD-129>  
BR Toby


author: Ren? Reineke
body: Facing the same issue -- rich-text formatting does not seem to be available in forms


Tags: cloud
I can't see issue details like general, test details, etc when I create an issue as test
Asked by Deniz Tekeli:

I should be able to see details like in the foto.

Can you help me to solve this problem?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Deniz Tekeli](/t5/user/viewprofilepage/user-id/5186804) and welcome to the community,

You haven't attached any photo. :/

When you do, can you please specify if you are working on a company managed project, or a team managed project? Search for these keywords in the bottom left corner of your project.

* Either the fields are not present on the create screen OR
* You could have chosen to see specific field during the create screen

comments: author: Deniz Tekeli
body: ![IMG_8595.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/250006iD84781A6D6B98CDD/image-size/large?v=v2&px=999 "IMG_8595.jpg")


author: Deniz Tekeli
body: Thanks for answering. You're right, I'm working in a company in a group. Photo is here


author: Alex Koxaras _Relational_
body: [@Deniz Tekeli](/t5/user/viewprofilepage/user-id/5186804) and what exactly do you see, instead of the fields on this photo? You are missing certain fields? Can you also share your view?


author: Deniz Tekeli
body: Sure![Screenshot 2023-04-05 at 15.45.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/250008iF282E16061884E6C/image-size/large?v=v2&px=999 "Screenshot 2023-04-05 at 15.45.24.png")


author: Deniz Tekeli
body: Can you help me to have these extra options?


author: Deniz Tekeli
body: ![Screenshot 2023-04-06 at 11.09.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/250205i8361E94290C0EA01/image-size/large?v=v2&px=999 "Screenshot 2023-04-06 at 11.09.17.png")![Screenshot 2023-04-04 at 18.23.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/250206i7C97A333902AAAF8/image-size/large?v=v2&px=999 "Screenshot 2023-04-04 at 18.23.26.png")


author: Deniz Tekeli
body: When try to choose

Go to "Default Field Configuration" option as in the first picture, it redirects me to a new page (2nd picture). I can't move on.

Can you give me a support?


author: Alex Koxaras _Relational_
body: [@Deniz Tekeli](/t5/user/viewprofilepage/user-id/5186804) the first image you posted (photo of a laptop) is quite different from the one you have on your pc, in the sense that you have a different issue type. So is the first image a picture of your instance, or you just want to replicate what you see in the image? I'm a bit confused.


author: Deniz Tekeli
body: Yes the first image that what I want to have, when I was working on another project from ex-company, I inserted it in order to show what I want. Other photos from my current project.


author: Alex Koxaras _Relational_
body: Then you have to create/edit your "create screen", insert tabs and the respective fields you want. Read more here <https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/>
Mobile App Work Management List View
Asked by Edie Hovermale:

Is there anyway to configure what I see in the Jira Mobile App? Currently I am seeing the Board view which is really clunky to view on a phone. I am hoping there is a way to configure the Mobile App to show the List view by default.


Answers:
author: Simon Stiefel
body: Hi Edie,

Thanks for your feedback!

Unfortunately, we don't support the list view on our mobile apps yet but I'll forward your feedback to the appropriate team.

Thanks again,

Simon

comments: author: Edie Hovermale
body: Thanks [@Simon Stiefel](/t5/user/viewprofilepage/user-id/1127439) !  
I would really like a list view for all project types not just Work Management. :-)


author: Aditya Khokhar
body: It's been a year and is this out or not, I don't see any option. How can your mobile app not support list view and that too for personal task planning projects, every other player (small or big) supports this. This is a letdown.


author: Steve Milanoski
body: Bump


author: Richard Schmidt
body: Hi [@Simon Stiefel](/t5/user/viewprofilepage/user-id/1127439), is there a feature request we can vote for? This basic feature would also be very important for our company.

Thanks!


author: Jack Lester
body: Hi all - I'm the product manager for Jira Mobile.   

Thank you for all the feedback around including a list view on mobile. We've heard your comments and many others about how valuable list views are for finding and interacting with all types of work.   

We're excited to be working hard behind the scenes right now on bringing list view to the Jira app - stay tuned for upcoming announcements!  

In the meantime, please reply or reach out with any thoughts or questions!


Tags: cloud

jira-work-management-cloud
El dashboard muestra imagen de error para algunos usuarios
Asked by Developer:

Cree un Dashboard en Jira de seguimiento y lo compart? a un grupo cerrado. Algunas personas si ven las gr?ficas y la informaci?n mientras que otras no pueden ver las gr?ficas y la informaci?n. Les muestra mensajes como "No matching issues found", No data Available" y no encuentro que puede ser.


Answers:
author: Fabian Lim
body: Hola [@Developer](/t5/user/viewprofilepage/user-id/5185246)

Lo m?s probable es que los usuarios no tienen acceso al proyecto. Hablar con el proyect admin or sys admin para que les den "browse issues" access.

Saludos

comments: author: Developer
body: Saludos! [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) a los usuarios que no logran visualizar les sale la siguiente adjunto imagen y adicional he probado dandoles permiso de administrador, el filtro usuado para las gr?ficas esta configurado para ver "my organization" , como es un reporte que proviene del Jira Service Management hasta agentes y permisos tienen, he probado hasta creando un grupo privado para compartir el Dashboard. Pero siguen si ver las gr?ficas muestro imagen.

Ayuda...no se que podr? pasar o si es un error de atlassian.


author: Developer
body: Adjunto imagenes


author: Developer
body: Hola [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) ![dashboard2.png](https://community.atlassian.com/t5/image/serverpage/image-id/251149iA9B546E8F40CF792/image-size/large?v=v2&px=999 "dashboard2.png")![Dashboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/251150i8ECB733BCA3E5A68/image-size/large?v=v2&px=999 "Dashboard.png")
Tasks from the Finished folder delete themselves / are no longer visible, why?
Asked by Marvin Gl?sner:

I have noticed that tasks from the "done" folder simply delete themselves after a certain amount of time and I don't understand what the reason is. Is it possible to change this again?


Answers:
author: Trudy Claspill
body: Hello [@Marvin Gl?sner](/t5/user/viewprofilepage/user-id/5184811)

Welcome to the community.

The items are not being deleted. They are only being hidden. You can still view the items by searching for them or using the List/Issues option from the navigation items.

Jira is designed to automatically hide items in the right-most column (the "done" column) when they have been there for a certain period of time to reduce the clutter on the board.

For Work Management projects the time period is not configurable.

For Team Managed Software projects the time period is not configurable.

The time period is only configurable for Company Managed Software projects using a Kanban board.

comments: author: Trudy Claspill
body: Hello [@Marvin Gl?sner](/t5/user/viewprofilepage/user-id/5184811)

Did my answer address your question adequately?

If so, please consider marking the Answer as Accepted to help other users find posts with validated answers.


author: Dave Mathijs
body: Hi [@Marvin Gl?sner](/t5/user/viewprofilepage/user-id/5184811) welcome to the Atlassian Community!

Are you working in a company-managed or team-managed project?

Just to be sure, you are talking about Jira Work Management and not Jira Software, right?
Stopped receiving notification emails
Asked by syam_akasapu:

Hi Team,

My collogues stopped receiving email notifications from JIRA. Could some one please look into it. Below are the accounts. When they see there accounts are still active

jiteeng.lau@parkwaypantai.com

angie.lian@parkwaypantai.com


Answers:
author: Trudy Claspill
body: Hello [@syam_akasapu](/t5/user/viewprofilepage/user-id/5184412)

Welcome to the community.

Are you working with a Jira Cloud instance? If the URL for it is https://\<something\>.atlassian.net , then it is a Jira Cloud instance.

Are you a Jira Administrator for the system? If not, start by contacting a Jira Administrator and have the Administrator confirm that the system is properly configured such that it should be trying to send notifications to these users. The Jira Administrator can do that using the Notification helper.

<https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/>

Next the users need to check their Personal Settings to ensure that they have not disabled all the options for receiving emails.

If neither of those items is the cause, and this is for a Jira Cloud system, then the Jira Administrator needs to open a support case directly with Atlassian Support to find out if the users' emails have been blacklisted.

<https://support.atlassian.com/contact/#/>

comments: author: syam_akasapu
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

Thank you for the answer, We are working with the Jira Cloud instance and I'm not the Jira Administrator.

And these users are not first time using JIRA and they are receiving notifications since 2020 and recently from 23rd Feb 2023 suddenly they stopped receiving notifications. I believe there may be a suppression on there email address. Who can help me to check on it?

Thanks,

Surekha.


author: Trudy Claspill
body: The Jira Administrator for you instance needs to open a support case directly with Atlassian Support to find out if the users' emails have been blacklisted.

<https://support.atlassian.com/contact/#/>


author: syam_akasapu
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

We have raised request with Atlassian Support. Hope we hear from them shortly. Thank you for guiding me

Thanks!
What is Atlas and how I can remove it from Jira work management?
Asked by Meraj Ahmed:

We are using licensed JWM cloud instance and by mistake i had added Atlas

I am not sure what is Atlas is used for and if there is any cost associated with it?

Also, help me with steps to remove it from JWM cloud instance.


Answers:
author: Juergen Holzer
body: I have tested Atlas as well and deactivated it after a few days.

Now I have orphaned flags/fields/properties/permissions, which I'm not allowed to remove, as they are created by system.

How do I get rid of them?

Thank you!


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlas, like the other Cloud products is a subscription model, so the way to remove it is not really where you would expect as a technical admin person.

Go to admin.atlassian.com and hit "products", where you'll see a list of all the products you are subscribed to.

As an admin, I would expect that one of the admin options would be "remove" or "deactivate", but it's not actually there.

We have to go to "billing", select the product and then we get a "cancel subscription" option in the ... menu next to the "change plan" option.

comments: author: Angela
body: I've done that but still have the orphaned flags/fields/properties/permissions that I can't get rid of. And it is still sending emails.


author: Dave Mathijs
body: Hi [@Meraj Ahmed](/t5/user/viewprofilepage/user-id/5133449) welcome to the Atlassian Community!

You can find more info about **Atlas** here:

* [Atlas Help Center](https://intercom.help/atlas-by-atlassian/en/)
* [Introduction to Atlas](https://youtu.be/dYTpwQZWNtw)

comments: author: Meraj Ahmed
body: Thanks for the information!

Can you guide me how as to remove Atlas from our Jira work management environment?


author: Annica Andersson
body: Can i remove Atlas from my sandbox, the manage link don't work.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/259164i0979D30F29C36BBC/image-size/large?v=v2&px=999 "image.png")


author: Islam Ziane
body: i have the same issue, i can't remove it from my sandbox

[@Annica Andersson](/t5/user/viewprofilepage/user-id/4242554) did you find how ?


author: Annica Andersson
body: No i don't think it is possible.


Tags: cloud

jira-work-management-cloud
Integration with email id
Asked by Tausif Shaikh:

We are looking for a functionality where, users can send an email to particular (Jira) email id. Jira will create ticket based on content of the email. Email subject becomes title, email body becomes description and email recipient becomes assignee of the ticket.


Answers:
author: Trudy Claspill
body: Hello [@Tausif Shaikh](/t5/user/viewprofilepage/user-id/5183762)

Welcome to the Atlassian community.

Are the issues going to be created in a Jira Work Management project, a Jira Software project, or a Jira Service Management project?

Are you working with Jira Cloud or Jira Server/Data Center? If the URL is like https://\<something\>.atlassian.net then you are working with Jira Cloud.

There are documents for how to configure the system to create issues from emails but providing the right document links to you depends on the answers to the above questions.

comments: author: Tausif Shaikh
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thanks for your reply.

For our above conversation the details are follows.

1) Currently we are using Jira Software project

2) We are working on Jira Cloud..

Kindly provide us with a resolution to my question.


author: Trudy Claspill
body: Refer to this documentation for guidance:

[Jira Cloud Administration: Create Issues and Comments from Email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)