youngmon/atlassian-qna huggingface dataset:
JIRA tasks from Service management project to Confluence page
Asked by Raigo Lill:

As an admin user I used macro to link Service management tasks by affected service to my confluence page.  
Later confluence users contacted me and sayd they dont see those JIRA tasks. They were right.  
If I added JIRA software and user licence to them then they finally saw. But do I really have to create JIRA access and license to every confluence user just to see those JIRA tasks?  

Right now those users have confluence user and JIRA Service management client accesses.  

Is it possible and how could I solve this problem?


Answers:
author: Craig Nodwell
body: Hi [@Raigo Lill](/t5/user/viewprofilepage/user-id/5392003) welcome to the community. For users to see the Jira issues they must have a license.


author: Trudy Claspill
body: Hello [@Raigo Lill](/t5/user/viewprofilepage/user-id/5392003)

Welcome to the Atlassian community.

Yes, you really do have to give the users Jira user licenses.

The Jira macros in Confluence are designed to access Jira through the API as a product user, not as a service desk customer. So, whomever is viewing the output of the Jira macro in Confluence will see only what they have access to see as a Jira user.

There are third party apps that would enable you to share Jira issues with other users without granting those users Jira licenses, but I don't believe any of those work with the native Jira macros in Confluence. Here is one such app:

[https://marketplace.atlassian.com/apps/1225074/mo-secure-share-issue-for-jira-external-share?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225074/mo-secure-share-issue-for-jira-external-share?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
How to fix the broken sapce logos and user avatar
Asked by Vasanthakumar V:

Hi All,

I have recently upgraded the Confluence version to 7.19.17 and facing issues in logos and user avatars. It is showing in a broken format. Let me know if any fix for this.![avatar.JPG](/t5/image/serverpage/image-id/297939i3E0D3F0DDF365C2E/image-size/large?v=v2&px=999 "avatar.JPG")


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software.

Indexing (images for users and logos are not indexed) and clearing the caches will do precisely nothing for this problem. Re-uploading images may be a fix, but it would be patching over a potentially serious problem that you should be identifying (you do not "plaster over the cracks" before you know what caused them - it's more important to get the you need to know that your building has subsidence or structural problems)

This problem can occur on upgrade if you have used the installer to upgrade a Confluence that has had custom logos uploaded or added to the file system manually.

You should debug by looking at the URL for a few broken logos, and what the error messages and then checking that

* Your network is not blocking access
* The files physically exist on the server in the right place
* The account running Confluence has the right access to the files (on a proper operating system, you should find everything in Confluence-install and Confluence-home belong to the user running the service)


Tags: confluence-server

server
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Asked by ?? ??:

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Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!  

I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".
Automatic backup creation for Confluence (and for Jira)
Asked by Iuliia Manina:

Is it possible to set up an automatic scheduled backup? And can you tell me where this copy is stored?


Answers:
author: Mayuresh Kamble
body: Hi [@Iuliia Manina](/t5/user/viewprofilepage/user-id/5294777) ,

Welcome to the community!

As of now Jira and Confluence does not have native functionality to automate cloud backups. However there is feature request raised [here](https://jira.atlassian.com/browse/CLOUD-6498) you can upvote.

You can try this add-on [Revyz Data Manager for Jira \|Backup Restore Analyze Optimize](https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview) to automate Jira Backups.

You can also refer to the solution in the article [here](https://community.atlassian.com/t5/Jira-Software-articles/Automate-online-site-backups-for-Jira-and-Confluence-without/ba-p/1271317)

Regards,  
Mayuresh

comments: author: Iuliia Manina
body: Thank you, Mayures, for the answer.


author: Mayuresh Kamble
body: Please accept the answer if you found this helpful.

Thanks!


author: Stu Lees ____ REVYZ
body: Here's an article that we just published to help cover off the various ways to back up your cloud data;  

<https://www.revyz.io/blog/how-to-backup-confluence>


Tags: cloud

confluence-cloud
Confluence Database Macro
Asked by Marek Kowalczuk:

Hello,  

I was happy to learn that confluence is adding a database like features, and so I added it to my instance, but I can't seem to be able to customize the viewing options.  

I created a simple database with three columns:  

- Name (text)  
- Environment (tag)  
- Expiration Date (date)  

I wanted to reference the date value only in a table on a different confluence page, but all i am able to do is reference the whole database entry:  

![Confluence db issue.png](/t5/image/serverpage/image-id/297924i995BE35C9A9021B8/image-size/large?v=v2&px=999 "Confluence db issue.png")  

As per this short instruction - [Setup a value macro \| Confluence Databases Help Center (intercom.help)](https://intercom.help/confluencedatabases/en/articles/7437164-setup-a-value-macro) - I should be able to reference a single value, but I am missing the "database macro" in confluence.  

Is there something that needs to be enabled in the Settings? Do I need to add a custom macro to the "Macro Usage" tab in the "Administration" section?


Answers:
author: Brant Schroeder
body: [@Marek Kowalczuk](/t5/user/viewprofilepage/user-id/4568131) When you add the macro what do you see as the configuration options?

comments: author: Marek Kowalczuk
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) I can merely copy the URL of the entry directly from the database, i cannot add it as a macro to a page.


author: Brant Schroeder
body: Did you submit a support issue to intercom the app vendor yet?


author: Marek Kowalczuk
body: Yup, but they are not very eager to support :)


author: Brant Schroeder
body: [@Marek Kowalczuk](/t5/user/viewprofilepage/user-id/4568131) That is unfortunate. Hopefully, they are monitoring the community and provide a response here. No one wants an app that is not supported.


Tags: cloud

confluence-cloud

database

macro
I want to display text written on other pages as references.
Asked by Yui Tanaka:

I would like to display text written on other pages as references, is this possible?  
For example, on page A, we list the notes about page 1, page 2, and page 3. If I change the text on page A, the text on each page will also be changed.  
I want to change it dynamically, like a VLOOKUP in Excel.


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Yui Tanaka](/t5/user/viewprofilepage/user-id/4761983) if you want to display the data from other pages on page A then you can use [Excerpt and Excerpt include](https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/) and[Page Properties and Page properties report macros](https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/). However, if you want to manipulate data from other pages in Page A then you'd probably need a[third-party app](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence).

comments: author: Yui Tanaka
body: Thank you.  
I was able to do exactly what I wanted using Excerpt and Excerpt include.


Tags: cloud

confluence-cloud
User suddenly lost access to a confluence space
Asked by Andrew Seidel:

Hi there,

This user lost access to a space they were working in, and try as I might, I can't get them back on.

This is the space warning:

![Screenshot 2023-12-22 100114.png](/t5/image/serverpage/image-id/297858iF9230ED7C0C9B632/image-size/large?v=v2&px=999 "Screenshot 2023-12-22 100114.png")

So I headed over to his profile under: <https://quantumweb.atlassian.net/people/> and gave him admin access as you can see below. But that space warning does not change, and he still does not have access. His permissions look the same as others that have access.

![Screenshot 2023-12-22 100048.png](/t5/image/serverpage/image-id/297859iFD7CA7B3323C30DF/image-size/large?v=v2&px=999 "Screenshot 2023-12-22 100048.png")

Any ideas?

Thanks :)

Andrew


Answers:
author: Laurie Sciutti
body: Hi [@Andrew Seidel](/t5/user/viewprofilepage/user-id/748656) \~ what do you see when you hover over the warning?

comments: author: Laurie Sciutti
body: Also, check to see if the space permissions have changed.


author: Andrew Seidel
body: Hi Laurie,

There is nothing on hover over the warning.

Re; checking space permissions having changed, isn't that what I showed in my screenshot? They have changed, as this user can no longer access this space.

Cheers,

Andrew


author: Barbara Szczesniak
body: [@Andrew Seidel](/t5/user/viewprofilepage/user-id/748656) I believe what you've shown is that you have given the user access to your Confluence instance. This is separate from Site and Space permissions.

If you open the Space the user is trying to access, select **Space Settings** in the left navigation, then go to **Space Permissions \> General**, you will see the permission settings for the Space.

See this page for more information: <https://confluence.atlassian.com/doc/space-permissions-overview-139521.html>


author: Andrew Seidel
body: Thank you so much, this resolved our issue. No idea how the permissions dropped off in the first place, but at least it is resolved now.


author: Barbara Szczesniak
body: [@Andrew Seidel](/t5/user/viewprofilepage/user-id/748656) Please accept this answer to mark it as solved.


Tags: cloud

confluence-cloud
Removing page restrictions after an import
Asked by william.walberg:

Hello, we are migrating from self-hosted Confluence to cloud Confluence. I have limited admin rights in the new cloud instance but I am able to import spaces and modify permissions for spaces.

I am hitting a blocker where my space I am trying to import has restrictions on who can view and edit at the page level and is set for Everyone to not be able to view or edit the page. This means that when I open the exported space in the cloud instance I get an error that I've stumbled on Restricted Content. I can grant myself permission to access the space and restore defaults to the space permissions but I can't lift those page restrictions without first being able to view the page to see the lock icon.

What can I do here? We know that we could modify the page restrictions on the self-hosted instance and do a new export but we're looking to avoid having to re-export everything and find a solution on the cloud instance side that lets us use the current exports we have already.

Thanks in advance!


Answers:
author: Sayed Bares [ServiceRocket]
body: [@william.walberg](/t5/user/viewprofilepage/user-id/5391620) Welcome to Atlassian community!

I believe this article answers your question:

* <https://support.atlassian.com/confluence-cloud/docs/bypass-access-restrictions-on-a-page-with-admin-key/>

comments: author: william.walberg
body: Thank you so much for your response. I am not seeing the admin key panel when I go to the space, screenshot attached. Is there somewhere else I need to go in order to view this panel? ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/297966iB08F995698E419DD/image-size/large?v=v2&px=999 "image.png")


author: william.walberg
body: Update: looks like I am not a site administrator and that is why I do not see the admin key panel. Marking as solved, thanks [@Sayed Bares \[ServiceRocket\]](/t5/user/viewprofilepage/user-id/1480984) !!!


Tags: cloud

confluence-cloud
Appfire Confluence CLI: Export Spaces
Asked by Naman Batra:

I am trying to export individual spaces using the command

-a exportSpace --space "\<ABC\>" --file "Downloads/{name}.zip" --exportType XML

But when I try to import the exported space in another Confluence Cloud instance, it throws an error.

Is there any modification required in the command?


Answers:
author: Craig Nodwell
body: Hi [@Naman Batra](/t5/user/viewprofilepage/user-id/5391605) welcome to the community. What is the error that it is throwing?

comments: author: Naman Batra
body: Thanks for responding, I was able to connect with Support. The problem was with duplicate keys.


author: Alessandro Cuccaro [ServiceRocket]
body: Hello [@Naman Batra](/t5/user/viewprofilepage/user-id/5391605)  

Please could you give us a screenshot of the error?  

Also, from my experience in exporting from DC/Cloud and re-importing in Cloud, I have noticed that restoring through:  

Settings -\> Import Spaces  

Is safer and much more consistent.  

Hope that helps!  

comments: author: Naman Batra
body: [@Alessandro Cuccaro \[ServiceRocket\]](/t5/user/viewprofilepage/user-id/5199805)- Thanks for your response. Is there anyway to import multiple spaces?- CLI/API/Script option?

We have over 200 spaces and don't want to import each manually.


Tags: cli

cloud

confluence-cloud
Display Table filters on Merged Tables
Asked by Monica Lavin:

I'm new to macros, so I'm looking for guidance on how to best combine macros to get my desired result.

In my space, I have a several pages that include multiple tables each, all tables have the same column headers and Table Filters added to them.

On a different page in the same space, I'd like to 'merge' all of the tables into 1, keeping the Table Filters. Then, I'm adding a Gantt chart to the 'merged' table.

I've attempted to use a series of Excerpt Table, Excerpt Table Include, Table Transformer macros, but everything I try results in the 'merged' table NOT showing the filter options, but all the individual tables show below, with the filters.


Answers:
author: Stiltsoft support
body: Hi [@Monica Lavin](/t5/user/viewprofilepage/user-id/5391613) ,

I suggest referring to [our support](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14) where you'll be able to share your screenshots confidentially and we will guide you through the case.

As far as I see from you description, if you have multiple tables with the same headers, you may wrap them into the Table Excerpt macros. Seems that it is what you do now.

Then on your master page you collect them via the Table Excerpt Include macro. Here in the macro settings you tick the "**Show as a report**" option and all your tables are merged into one big table automatically. You don't need the Table Transformer macro to merge your tables in this case.

Then you wrap your Table Excerpt Include macro in the Table Filter macro and set the required filters.

The last step will be to wrap your Table Filter macro in the Chart from table macro.

comments: author: Stiltsoft support
body: Hi [@Janice](/t5/user/viewprofilepage/user-id/5303587) ,

Please add some tags for us:

* table-filter
* table-filter-and-charts

Thanks!


Tags: confluence-cloud

filter

server

table

table-filter

table-filter-and-charts
How can the following tasks be completed in the Confluence database?
Asked by Ilona Celej Szostak:

1. Insert images into a database entry
2. Move database rows up or down
3. Allow text to be expanded/minimized instead of being fully displayed all the


Answers:
author: Tansu Akdeniz
body: Hi [@Ilona Celej Szostak](/t5/user/viewprofilepage/user-id/4933948)

Since you use Cloud version, you don't have direct access the database.

comments: author: Steve Donaghy
body: [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390)I believe [@Ilona Celej Szostak](/t5/user/viewprofilepage/user-id/4933948) is asking about the new [Confluence Databases](https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/) feature.


author: Ilona Celej Szostak
body: Correct! I was asking about the new [Confluence Databases.](https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/)


Tags: cloud

confluence-cloud
Space restrictions incongruent with space permissions
Asked by Candice Holland:

There appears to be a discrepancy between space restrictions and space permissions that is causing an issue with using a plug-ins conversion tool.  

I've added the necessary/relevant user to space permissions with full access but was receiving an error saying the space was restricted. Confirmed that the space was not restricted.

Attempted to then place restrictions on the space; self as admin and the user for the conversion tool with edit access. But this modal shows that the user "Needs access to the space first". If this user is already granted full permission to the space, why is this message showing? This error appears to be perpetuating the failures with the conversion tool due to incongruence between space restriction and space permission.

If I grant anonymous access, then the conversion tool is successful so this does not appear to be an issue with the conversion tool. Possible caching issue? Any suggestions for how to fix this![n17U3Q0zmY.png](https://community.atlassian.com/t5/image/serverpage/image-id/297845i68045C17BAD2E07F/image-size/large?v=v2&px=999 "n17U3Q0zmY.png")![WXwhl7zOiy.png](https://community.atlassian.com/t5/image/serverpage/image-id/297846i21A36ABB60518029/image-size/large?v=v2&px=999 "WXwhl7zOiy.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You are confusing what permissions and restrictions do. They are not combined, they are layered, and they work on different levels.

Permissions work at a space level. They tell Confluence that a user has access to every page in the space to do something (view, edit, comment, attach, etc).

Restrictions work at a page and child level, and they only apply to **view** and **edit** access.

* A restriction **does \*not\* grant more permission** to a user, the space permissions are all that is considered.
* An edit restriction applies to an individual page, it says "only these people can edit the page". Those people must also have the space permission to edit.
* A view restriction cascades down. It says "only these people can see the page, and all of the pages below it in the tree". Again, these people must also have the space permission to view the space.

Anonymous access is another layer and can be counter-intuitive (although technically correct). All of the space permissions and restrictions work by identifying the user and applying rules to what they are able to do. But, by definition, you cannot identify an anonymous user, so you cannot apply the rules to them.

So, while restrictions work as you'd expect (I do not know who you are, so I cannot see if you match the rule that lets you see this page, so you can't see/edit it), you can end up with an odd-looking case where someone can read pages in a space without logging in, but once they log in, they can not see the space! If you are going to make a space anonymously accessible, you should always change its space permission so that "all logged-in users" can view it as well.


Tags: cloud

confluence-cloud
Sections under the course are not working and users can't proceed with the course
Asked by Devansh Prasad:

![Screenshot 2023-12-21 122625.png](/t5/image/serverpage/image-id/297836i6C80358614B25E50/image-size/large?v=v2&px=999 "Screenshot 2023-12-21 122625.png")


Answers:
author: Anna Mitina _Stiltsoft_
body: Hi [@Devansh Prasad](/t5/user/viewprofilepage/user-id/5351587)

Thank you for raising this issue. I would advise you to [reach out to our support](https://stiltsoft.atlassian.net/servicedesk/customer/portal/2) where we could continue the investigation.

Cheers,  
Anna


author: Mikael Sandberg
body: You would need to contact your Confluence admin to figure out what is going on. It could also be on the app side, so contacting the app vendor of Izi could also help.


Tags: cloud

confluence-cloud
How to add more than one issue to Jira Macro table?
Asked by Andrew Pascarella:

Can someone please give me the first grade level of how to do this?   

I want to put multiple Jira issues that relate to specific confluence page using the Jira Macro table function. But best as I can tell I can only link one issue at a time.   

I could just place links each time and have a bunch of single issues, but that table function sure is nice. I can search for individual Jira issues if I know the number, but I cannot get it to show me all of them in a list.   

Maybe what I'm asking is not possible. This feels like a typical Confluence quirk, somethings are easy and intuitive, others require specialized coding for what should be a basic function.


Answers:
author: Laurie Sciutti
body: Hi [@Andrew Pascarella](/t5/user/viewprofilepage/user-id/5055842) \~ the Jira Issue macro does this. You just add the JQL, select the fields to display and insert into your page.

![Snag_e213436.png](https://community.atlassian.com/t5/image/serverpage/image-id/297835i6640C6E6861013B9/image-size/large?v=v2&px=999 "Snag_e213436.png")


author: Craig Nodwell
body: Hi [@Andrew Pascarella](/t5/user/viewprofilepage/user-id/5055842) at the bottom of the macro setup after you've returned issues via the filter you'll see a gear icon. Click on that will bring you into another screen, click on Display Options this will allow you set up the macro for single or multiple issues or to display columns or just the issue count.


Tags: confluence-server

jira

server