youngmon/atlassian-qna huggingface dataset:
How can i migrate jira server 7.1.1 to jira data center
Asked by Sergey Bilitskykh:

Hi

How can I migrate Jira server 7.1.1 to Jira data center?

I'm don't have anything tuls for migrations.


Answers:
author: Support Team _Clearvision_
body: Hi Sergey,

If you plan on keeping your current infrastructure it's just a case of updating the license to a DC license.

Remember that any Apps will also need to be changed to use DC licenses too.

More info here:

<https://confluence.atlassian.com/enterprise/migrate-from-server-to-data-center-953127136.html>

Hope that helps.


Tags: confluence-server

jira-server

migration-customer-care

server
Parameter DBMasterUserPassword failed to satisfy constraint
Asked by Tan Thiam Soon:

Hi

Any idea why the confluence template keeps giving error?

I use the following template.

<https://confluence.atlassian.com/enterprise/deploying-enterprise-scale-confluence-on-aws-a-step-by-step-guide-974374349.html>

But it keeps saying

***Parameter DBMasterUserPassword failed to satisfy constraint: Must be at least 8 characters and include 1 uppercase, 1 lowercase, 1 number, and 1 of the following symbols: ! # $ { \* : \[ = , \] - _ + % \&***

I am very sure I have the correct password format. For example these are the random password I tried and did not pass thru.

* JLKJ@#0klckmase123
* KJ@#ak23
* KJ@#ak234


Answers:
author: Tan Thiam Soon
body: Just in case someone else has this problem.

The comment on the Password Constraint is NOT consistent.  
During the Cloud Formation itself, it says

*Parameter DBMasterUserPassword failed to satisfy constraint: Must be at least 8 characters and include 1 uppercase, 1 lowercase, 1 number, and 1 of the following symbols: ! # $ { \* : \[ = , \] - _ + % \&*

But on the template itself: <https://confluence.atlassian.com/enterprise/deploying-enterprise-scale-confluence-on-aws-a-step-by-step-guide-974374349.html> , it says

*The password for the master (postgres) account. This password should be 8-128 alphanumeric characters and include uppercase letters, lowercase letters, numbers, and at least 1 symbol **(excluding /, @, \&, ",')**.*


Tags: confluence-server

server
How do I create a RACI matrix template in Confluence?
Asked by janice ting???l:

How do I create a RACI matrix template in Confluence? My team needs to prepare a RACI matrix for a project involving 5 other divisions from the organization. Is there an available template in Confluence that I can use?


Answers:
author: Kishan Sharma
body: Hi [@janice ting???l](/t5/user/viewprofilepage/user-id/4557383) Welcome to the Atlassian Community!

You can refer below examples created by few users -

[Example 1](https://hrytsenko.atlassian.net/wiki/spaces/MSA/pages/881066024/Document+Responsibility+Matrix)

[Example 2](https://wikispaces.psu.edu/display/SASPMO/RACI+Examples)

You can also refer [DACI template](https://www.atlassian.com/software/confluence/templates/decision) which is a bit similar and available in confluence.

comments: author: Vinh Chau
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) I cannot access these examples. Are the links still active?


author: Kishan Sharma
body: Hi [@Vinh Chau](/t5/user/viewprofilepage/user-id/5020783) Looks like the content owner have restricted the pages, so we won't be able to access them.


Tags: confluence-server

server
Jira issue creation breaks with mentions?
Asked by Bashir Ziady:

Hi,  
I am working on supporting my team who often gets tasks assigned to them in confluence even though we use Jira to track work. I've recently noticed that when I select text in confluence, right-click, and select "Create Issue" the automatic linking between the ticket and the page breaks when a user is mentioned in the text selected.

For example, the following text creates an issue, populates the "Jira Links" summary at the top of the confluence page and, conversely, the "Confluence page mentioned on" in the Jira ticket:  
"Follow up on leak test results"

Whereas the following text only creates the issue but does not do the automatic linking:  
"Follow up with [@username](/t5/user/viewprofilepage/user-id/1677494) on leak test results"

This is unfortunate because nearly all tasks in Confluence have a mention and makes converting between the two even more challenging for me.   

Is there something I am doing wrong? Or is there a workaround?   
Thanks for the help!

-Bash


Answers:
author: Roberto Miasack
body: Bash,

Creating items in jira from Confluence is something I do daily and it works perfectly.

But I don't understand your problem. Is there any way you can bring more details? Maybe screen shots or video playback?

Cheers!

comments: author: Bashir Ziady
body: Hi Roberto,  
Thanks for replying! I had trouble finding the right words to describe what is going on. Here is a link to a screen recording I did. It is a little cropped but I hope it demonstrates the discrepancy I am experiencing:  
[Screen recording](https://drive.google.com/file/d/1mhOqeLNX-Pbj4kGIHMdwAC2lySyNsVkd/view?usp=sharing)

Thanks!

-Bash


author: Roberto Miasack
body: Hi Bash,

This looks like a bug to me. I played it the same way and it doesn't really work. The item is created in Jira but is not linked in the document.  
The only way is to edit the document and add the macro */jira* filtering the open item.

I advise opening a direct call with Atlassian about the issue.

Cheers!


author: Roberto Miasack
body: <https://support.atlassian.com/contact/>


Tags: cloud

confluence-cloud

jira
How to switch off copious email notifications?
Asked by alex:

There is a way to do this for server-hosted confluence: <https://confluence.atlassian.com/confkb/how-to-globally-disable-e-mail-notifications-with-page-content-718670714.html>

Any way to do it for Cloud?


Answers:
author: Kishan Sharma
body: Hi [@alex](/t5/user/viewprofilepage/user-id/4557126) Welcome to the community!

For Confluence Cloud, this is currently not possible and you can try below options:

* Remove the users' permission to view the space until after it is finished. (See [Space Permissions Overview](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html))
* Use [Manage Watchers](https://confluence.atlassian.com/confcloud/manage-watchers-724765356.html) to make sure no one is watching the pages being changed.


Tags: cloud

confluence-cloud
Email Verification
Asked by Gino Villanueva:

One of our users is new and trying to log in. It ask to verify his account but user is not getting verification email from atlassian. Any ideas?


Answers:
author: Kishan Sharma
body: Hi [@Gino Villanueva](/t5/user/viewprofilepage/user-id/4557011)

Welcome to the Atlassian Community!

Seems like there was an incident which has affected notifications to many customers and it is still being investigated. [Refer this link.](https://jira-software.status.atlassian.com/incidents/t2j8cg07yj15) You might have been hit with that issue.


author: Alex
body: Hi [@Gino Villanueva](/t5/user/viewprofilepage/user-id/4557011)

Since your confluence is hosted on the cloud, I doubt the e-mail notification is not sent. My first troubleshooting step would be checking with the e-mail provider/server and/or verify with the user if there is any mail going to spam/junk folders.

Cheers,

Alex


Tags: cloud

confluence-cloud
After upgrade 7.8.3-->7.13.0 the 'Create' lozenge missing from the menu bar in Spaces
Asked by GSHerber:

We upgraded a test system (RHEL Linux) Confluence 7.8.3--\>7.13.0, after the upgrade the 'Create' lozenge is missing from the menu bar in the spaces but it 'blinks' on\\off when any item in the space sidebar is clicked.


Answers:
author: GSHerber
body: Another team member had edit capability disabled in the system. This is not an issue.


Tags: confluence-server

server

upgrade
Could we get connected to a salesperson to do a demo and have a conversation about Confluence?
Asked by Erin King:

We would like to set up a meeting with a salesperson to have a demo and conversation about what Confluence will look like for our company.

Please call me at 414-975-0650 or email me at erin.king@equivant.com.

Thanks,

Erin King


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid that's not quite how Atlassian do sales. They don't really have "sales" beyond some people to talk to about licence/subscription costs (which care all public on their website anyway)

You would probably have more luck with a call with a partner - <https://partnerdirectory.atlassian.com> can help you find a good one for you. Bear in mind many are more than happy to do online calls, demos and Q\&A, so "physically near you" might not matter too much.

comments: author: Erin King
body: Hi Nic,

Thank you for this resource and your insight.

We would need a virtual demo and Q/A as we are all remote. I will look at the partner resource and see what we can arrange.

I really appreciate your help.

Kind regards,

Erin King


Tags: cloud

confluence-cloud
Appointments for vaccinations (data protection)
Asked by Christian Sokoll:

Hi Community,

I am looking for a tool/ macro which allows GDPR compliant appointment scheduling within the company.

The employees should be able to book timeslots of 15 minutes and if their name has been entered, the slot should be displayed in grey and the name should not be visible to third parties. What remains are all timeslots that are not booked.

Is it possible to realize something like this with a tool/macro?

Greetings Christian


Answers:
author: Nic Brough -Adaptavist-
body: I cannot think of a way to do this in Confluence, even after reaching for Team Calendars to do most of the calendar display work.

I think it's quite a long way outside what a wiki is for and I'd be looking to write an app to do it, rather than try to get a handful of macros and scripting together. It might actually be easier in Jira (one issue per person with validators to stop them creating another, obscured fields for people, and so-on)

But whatever Atlassian application I'm thinking of, I can't work out anything clean and simple, with the biggest problem being that hiding that someone is responsible for something is the antithesis of collaboration and hence quite hard to achieve in tools designed for collaboration.

I am not saying this is a bad idea, or impossible. Just that Atlassian tools (and other collaboration tools) probably aren't a good platform for them, I'd be looking at dedicated appointment systems such as the ones GPs use
Cyrillic not displaying correctly
Asked by Krillianaire:

Recently trello stopped displaying Cyrillic from forwarded emails. I suspect the issue might be not just with trello but eMClient. Anyone encountered this?

=E2=80=8B=D0=92=D0=B0=D0=BB=D0=B5=D1=80=D0=B8=D1=8F


Answers:
author: Mike
body: It's definitely possible that your email client is the cause, but we can help a little more specifically to see what the incoming emails we receive look like, to track down if something else is going on: <https://trello.com/contact>
cant move card in trello neither it is allowing any activity like adding cards
Asked by Mustafa Johar:

we are not able to move any card or list in trello neither it is allowing to create any card?

Anyone has any idea why it is happening, kindly help.


Answers:
author: Mike
body: Hi Mustafa,

Please feel free to reach out to us directly on this one at [https://trello.com/contact---we'll](https://trello.com/contact?we'll) be glad to take a look and find out what's going on!
Reminders from other board users coming up in "Home" reminders?
Asked by Amanda Kendle:

Is there a way so that I can only see the deadlines/reminders that I've set myself coming up in the Home screen?  

I run a lot of group boards and I don't want to see the deadlines/reminders from other individuals - we each have our own personal tasks there. But I'm not sure how to get around this. Any help gratefully received!


Answers:
author: Mike
body: Hi Amanda,

Great question---the Home page is explicitly designed for that, to surface things from the entire team, so it isn't customizable to that degree.

If you're wanting to track just your own content, you might want to look at your My Cards page at <http://trello.com/my/cards>, which shows you all cards that you're assigned to across all boards, and this can be sorted by board, or by due date, so that might get you closer to what you're looking for!

comments: author: Amanda Kendle
body: Thank you! That's helpful to know.
Search 2 terms in same card
Asked by Mauro Vinicius:

I need filter cards containing 2 terms, ex: "Recurso" and "29", but the search only works in "Recurso" or "29", i searched at google and i found nothing, what i can do? Print -\> <https://prnt.sc/pthiao>


Answers:
author: Iain Dooley
body: [@Mauro Vinicius](/t5/user/viewprofilepage/user-id/3624783) you can't use the board level search (previously called filter) to do an "and" condition -- you can only use an "and" condition with labels and members. If you want to search with an "and" condition you can use the search feature across all boards:

<https://help.trello.com/article/808-searching-for-cards-all-boards>


Tags: custom-field

filter

search
How can I create a template to share with a wider audience
Asked by Lisa Barry:

I want to create a template that I can share with a wider audience. They are not on my team and I don't want to have to manually add them, I just want to share a link.

I don't want to share just a board with them because I don't want anyone to be able to edit it.

When I do this in business class it tells me I can only share with people on my team. If I make it a personal board it will stop being a template and if I share the link itself, those I send it to can edit.

HELP!


Answers:
author: Iain Dooley
body: [@Lisa Barry](/t5/user/viewprofilepage/user-id/3626378) you can create a public template board:

<https://help.trello.com/article/1187-creating-template-boards>
Time tracking for Trello cards?
Asked by The Oregon Appraiser:

I am a real estate appraiser and I use the boards for individual employee names. The cards are labeled with an address and have lists associated with completing the report. As one person completes their section a color is changed and the card is moved to a new board (name of employee). I want to track the time/time card each employee works on a card (address). I tried Everhour, which is simple and great, except it views the boards as projects and the time is tracking the boards. Since the boards represent employees they never change. Any time tracking/time cards for tracking cards, even as they move from board to board? Thank you in advance!


Answers:
author: Genti Tola
body: Hello there!

[Card Time In List](https://trello.com/power-ups/6211e70cf500cc8f17546a80/card-time-in-list) does just what you are looking for and much more.

It breaks down the time each card has been on each list.

You can also extract cumulative durations by adding or removing certain lists from calculations.

There are plenty other time tracking features the Power-Up supports.

Cheers!


author: marin
body: Very late answer, but [https://assista.io](https://assista.io "assista") can help with this.


author: Iain Dooley
body: [@The Oregon Appraiser](/t5/user/viewprofilepage/user-id/3626413) Time Doctor has the best integration with Trello that I've seen because it works from any device and allows you to track time against individual card that the person is a member of via the mobile app. Their desktop app isn't much good, but my team and I just use it from the mobile as a "punchclock" style stop/start interface.

comments: author: The Oregon Appraiser
body: Thank you. I will look into that. I really need a desktop app though.
Can I force Google Chrome on the SSO Prompt for Trello App on my Macbook?
Asked by Jonathan Do:

Good afternoon everyone!

So I have the Trello App on my Macbook Pro. My organization enforces 2FA via a Google account and a Security Key. Whenever I attempt to login to Trello via the app, the 2FA prompt comes up via Safari and my organization doesn't allow us to authenticate outside of Chrome/Firefox. Is there any way I can force this screen to be Chrome instead of Safari? Thanks!


Answers:
author: Iain Dooley
body: [@Jonathan Do](/t5/user/viewprofilepage/user-id/1220075) If you set Chrome to be your default browser it should open there.

comments: author: Jonathan Do
body: Thanks for the response [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) Unfortunately that was the first thing I did, but that didn't help at all. The splash that shows up doesn't give me an option to change browsers either, so it's stuck at Safari.


author: Garrett
body: Sorry that didn't work, Jonathan. Can you give the desktop app a quick reinstall to see if that helps at all? Just be sure to follow our doc here when uninstalling:

<https://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app>

If the issue persists, would you mind sending us a message at <https://trello.com/contact> so we can do some more digging?
When dragging a card it leaves a shadow and the Trello app hangs.
Asked by R Short:

When I dragg a card in trello to another location it leaves a shadow and hangs. This is happening on a Xaomi A3 Cel phone. I love Trello. Any way to fix this?


Answers:
author: Garrett
body: So sorry to hear about that, R.

Can you try a quick reinstall of the mobile app to see if that helps please? If you still have trouble, send us a message at <https://trello.com/contact> with your OS and Trello version and we can take a closer look!
Unable to Post, or Add comments
Asked by Christopher.shotwell:

Hello Everyone,

I am a little confused here. I am Badge hunting haha, but also learning.  
However, I cannot Post or add comments. I can hit 'reply' or 'comment' and even add the text of my question/comment.

But...when I hit "Post" or "Add" or "Publish" the button just greys out and the comment never post.

Any ideas here community? Am I really being a Noob??  
Tell me it's not me hahahahaha.


Answers:
author: Blair at Atlassian
body: Hey Christopher!

When you notice the button greys out and the comment isn't saved, are there any errors in your browser console? That might give us more information about the root cause. Let me know!


Tags: community

jira

jira-service-desk
I need someone who can help me develop my TRELLO on consultant basis
Asked by christie paige:

Looking for someone who is an expert in TRELLO and Butler set up that can help me build and maintain my TRELLO on a consultant basis--


Answers:
author: Iain Dooley
body: [@christie paige](/t5/user/viewprofilepage/user-id/3329880) this is what I do :)

You can see a bit more about my business here:

<http://www.theprocedurepeople.com/>

You can call or TXT +61 424 261 976 or email iain@benkoboard.com
Is it possible to create a master trello board?
Asked by Jamie Mitchell:

I have several Trello boards with different teams. Is there any way that I can create a master board that aggravates anything tasked to me between all boards and projects in one place?


Answers:
author: Esme Crutchley
body: Hi Jamie

I have a master board, I call it my 'Desktop' as its the one that ALL my other boards feed into. I use Butler rules to make sure that everything comes into my 'Desktop.'

I use Trello as an individual (although I have Business), so I would think that a rule along the lines of 'when a card is assigned to me...copy the card to 'Inbox' on 'Master Board' and link the cards together' on all other boards that you want to feed into your Master Board might be useful?

There are other things that I do with mine, however, I use Trello as an individual so I'm not on other Teams, so this is how I would set it up, but it might not be right.

Please reach out with further specifics and I'll help if I can (I have quite complex Butler commands and rules)

Thanks

Esme :)

comments: author: Michael A_ Lowe
body: I am also trying to create a master board. is it possible to get some ideas on how you did yours.

thanks,

Michael


author: Iain Dooley
body: [@Jamie Mitchell](/t5/user/viewprofilepage/user-id/3624666) as [@Esme Crutchley](/t5/user/viewprofilepage/user-id/3555478) said you can do this with Butler, or the Unito power up. The issue is that if you're being added to lots of different boards in different teams, the task of installing the commands/power ups on each of those boards can be cumbersome.

If you're not working with a finite/fixed number of boards you can use the Google Sheets add-on I wrote called Benko Board:

<https://trello.com/integrations/#benkoboard>

This does what you want it to: aggregates all cards you're added to with a linked copy in your master board (it also lets you integrate Gmail with Trello which you can optionally disable).


author: Chris Chwastyk
body: Esme - is there anything further on this - I'm also trying to set up a master board for Trello. Thanks
How do I add the Calendar view on my Trello board?
Asked by Mona Bardaqji:

I have used Trello before, and then I could click on a button that said Calendar view and the board turned into a Calendar and the cards became tasks distributed on the board depending on what due date they had. How can I add that function?


Answers:
author: Devon Henderson
body: Hi Mona!

You probably used the Calendar Power-Up. You can enable it on your board by opening your board menu, clicking Add Power-Up, and searching for Calendar. At least for me, it's currently right on the homepage of the Power-Ups menu, fourth row down on the left. It looks like this:

![Pasted Graphic 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/71805iA8F6C3B524A53580/image-size/large?v=v2&px=999 "Pasted Graphic 3.png")

Where it says Settings, it should instead have a green ADD button. I've already added it to my board, which is why it says Settings in this screenshot.

This power-up adds a Calendar button to the top of your Trello board, which sounds like what you were looking for.

Hope this helps!

comments: author: Mona Bardaqji
body: Thank you!!

Done!

However, now I need the Power Up "Planyway" in order to get the functionality of adding a time range for an activity. In other words, not only the due date of something but a phone time period to be shown up in the calendar. I can see it among the oprtions however it is disabled. How do I do to get accesss to that power up? Do you know? Very much appreciated. //Mona


author: Devon Henderson
body: Hi Mona!

You can add the Planyway power-up the same way you added the Calendar one. Open up the power-ups section from your board's menu, then search for Planyway. You should have a green Add button there as well :)

Hope this helps!
Automating the trigger of an action button when a member is added to the card
Asked by Sheng_Hing:

We've started using [Clockify](https://clockify.me), a time tracking app, which integrates itself onto Trello cards via installation of the chrome extension. The result of this is a button being created under the "Actions" section of a card (see image below)   

![IMG1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/71723i50A7FD019640935F/image-size/large?v=v2&px=999 "IMG1.PNG")  

With the help of butler, I'm hoping to automate the triggering of this button whenever a member adds themselves to the card (i.e. the timer will start as soon as a member adds themselves to a card).

Is this possible? Or will automation only work with native "action" buttons?

I've browsed the help articles for Butler and done a couple searches in this community and on google, but haven't found anything.

Thanks for your help!


Answers:
author: Garrett
body: Hey Sheng,

Totally understand wanting Butler to help with this, but I'm afraid that currently it cannot integrate with other Power-Ups or integrations like that. Butler can only perform actions that are native to Trello.

Happy to let our Butler team know you'd like to see some more robust functionality for that in the future though!


Tags: automation

butler

button

chrome

clockify

time-tracking