youngmon/atlassian-qna huggingface dataset:
Trello app on Apple M1 Max slow after update
Asked by Josef Najsel:

Hello Community,

after updating to version 2.15.0 on a MacBook Pro Apple M1 Max, the app is extremely slow, i.e. opening, scrolling, searching... basically everything. I think there is still a bug?! Does anyone else have this error or how to fix it, or is there another update coming?!

Best regards,

Joe


Answers:
author: Sal
body: Hi [@Josef Najsel](/t5/user/viewprofilepage/user-id/5589621)! This is Sal from the Trello team. We've received a few reports from other users reporting the same issues you reported here. We're currently investigating it to understand more what's causing this issue, and release a fix for it.

You can follow our progress on this topic here: <https://jira.atlassian.com/browse/TRELLO-652>.

Thanks again for bringing this to our attention!

All the best,

The Trello team


author: Dave Mathijs
body: Hi [@Josef Najsel](/t5/user/viewprofilepage/user-id/5589621) welcome to the Atlassian Community!

I'm unable to reproduce the issue on a MacBook Pro with M3 processor.

Do you experience the same issue with the web version?

Are other apps also experiencing performance issues?

Have you tried removing and re-installing the app?

comments: author: Josef Najsel
body: Hello Dave,

<br />

Thanks for the response.

The error does not appear in the web version, only in the app version.  
And it only affects the Trello app, all other apps work fine.


Tags: cloud

trello-cloud
Filter board cards by defined "custom fileds"
Asked by Alon Braun:

Hello,

I've created a drop-down using the "custom fields" option. Now I would like to be able to filter board cards using this option. Is it possible?


Answers:
author: Dave Mathijs
body: Hi [@Alon Braun](/t5/user/viewprofilepage/user-id/5495271) welcome to the Atlassian Community!

To filter Trello board cards by **Custom Field** dropdown values, follow these steps:

1. **Enable the Custom Fields Power-Up**:

   * Go to your Trello board.
   * Click on the "Power-Ups" button at the top of the board.
   * Search for "Custom Fields" in the Power-Ups directory and enable it if you haven't already.
2. **Set Up a Custom Field Dropdown** (if not done yet):

   * Open a card on your board.
   * Click on the "Custom Fields" button (visible after enabling the Power-Up).
   * Create a new custom field and select "Dropdown" as the type.
   * Define the options for the dropdown.
3. **Filter Cards by Custom Field Dropdown**:

   * Once your Custom Field dropdown is set up, click on the "Filter Cards" option at the top of the board.
   * Scroll down to the "Custom Fields" section in the filter menu.
   * You will see the custom dropdown field you created listed there.
   * Select the specific dropdown value(s) you want to filter by. Trello will now display only the cards with the selected custom field values.

These steps should help you filter cards based on the values in your custom dropdown fields.

comments: author: Alon Braun
body: Thanks Dave!

I'm using the build-in "custom fields" option in Trello (it's not a power up).

Also, I didn't see any custom fields power up when i searched.

Do you know if the existing "custom fields" is also can filtered by?


author: Dave Mathijs
body: You'll need the power-up as far as I know.


Tags: cloud

trello-cloud
I want to synch a card between 3 boards, but how!?
Asked by Bas van der Star:

Hello,

I have tried a lot with the automatisations but it won't work. I have a list with repairs. And at 3 boards we have to see it. And if i put a comment at the other board it has to synch but also on the 3rd board. What is the right way to automatic it.

Because i link the card together. And i put the action that you have to look at the first card that is linked and the last card. And i used {commenttext}. So if someone put a comment you will see it at the other cards. Sometimes i see the comment a couple of times at the other board. I looks like a loop. And at the other board i don't see any comment.

Can you tell me the right way to install this?


Answers:
author: Gaurav Kataria
body: You could use the card syncing powerup like Unito <https://trello.com/power-ups/5c75708a72eecc4565ecacf5>


Tags: cloud

synch

trello-cloud
Creating new member
Asked by Elidona Xhemaili:

Hello,   

I want to invite another user to my boards and it says that we have already reached the max. number of users but we deleted to and it still doesn?t work.

How can we manage that?


Answers:
author: Vronik
body: Hi

Look at this article

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud

trello-cloud
Foi cobrado uma assinatura na minha fatura a qual n?o tenho interesse, quero cancelar
Asked by Anderson Help:

Preciso cancelar uma assinatura que foi cobrada indevida de mim, n?o quero e n?o tenho interesse no produto trello pago


Answers:
author: Carolina Lopez
body: Ol? Anderson!  

Voc? pode usar [este formul?rio](https://www.atlassian.com/company/contact/purchasing-licensing) para solicitar um reembolso no primeiro m?s pago ap?s o per?odo de avalia??o para assinaturas mensais e no prazo de 30 dias do pagamento para assinaturas anuais. Voc? pode verificar mais detalhes sobre nossa pol?tica de reembolso aqui:  
[Pol?tica de pagamentos e reembolsos](https://www.atlassian.com/br/licensing/purchase-licensing#payments-refunds)


Tags: cloud

not-applicable

subscriptions-and-billing

trello-cloud
If I a guest is a member of another Workspace, do I need to pay for them in my Workspace?
Asked by Renata Chinen:

If I add a guest to one board in my Standard Workspace, but they're a member of another Workspace, do I need to pay for them?


Answers:
author: Augusto Lisboa
body: Hi Renata!

No. Users will become billable if they're Workspace Members or Multi-Board Guests (if they're members of multiple Boards under the **same** Workspace).

The doc "[How billing Works with Trello Premium and Standard](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/#:~:text=When%20you%20upgrade%20your%20Trello,when%20compared%20to%20monthly%20billing.)" describes this cases.


Tags: cloud

trello-cloud
Allow documentation to link to Confluence
Asked by Kristin Lyons:

Similar to how under the Projects section, I can just search for a project name and it will come up - can we make it possible to do the same in the Documentation section with Confluence?


Answers:
author: Brandon Reppert
body: Hey Kristin, thanks for raising this.

We'd certainly like to implement a native confluence search experience for that field, but the implementation is going to be a little different from projects because we aren't going to assume that all of your documentation lives in Confluence, whereas project refers specifically to a Jira project.

With that said, it would be a much better experience than having to leave the form to search for documentation and the above stipulation isn't a blocker for adding Confluence search.

Thanks again!


author: Josh Campbell
body: Hey Kristin thanks very much for the feedback! I'll get this request over to the right team.


Tags: confluence
Will Compass support user experiences as a component type?
Asked by Mike Howells:

A question for the Compass development team...

We monitor all our services but when things go wrong with them it's not always obvious how that affects end-user experiences, which often involve multiple services. Sometimes there's no impact because of resilience or redundancy. Other times there's major impact on a bunch of user experiences, but the person called out may not be aware of all the dependencies so doesn't realise.

What we need is a way to represent our end-to-end **user experiences** in Compass as components, so we can keep track of the most important ones and their dependencies on services and other components. We'd need API end-points to feed in data on performance of those experiences in production. They could have score cards that show how well we're doing at making those experiences smooth and reliable.

Is that something being considered as a future Compass feature?


Answers:
author: eugenio_onofre
body: Hi [@Mike Howells](/t5/user/viewprofilepage/user-id/604801)

Compass now does support User Interface components.

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,  
Eugenio


Tags: component

feature
Didn't receive an invite
Asked by Anand Capur:

Hey, We were added to the group but I don't see an invite to try Compass (I checked my inbox). Can you help us out? We're very excited to give Compass a spin :)


Answers:
author: Kelvin Yap
body: It's now possible to sign up for Compass yourself! Simply head over to <https://www.atlassian.com/try/cloud/signup?bundle=compass> and get going from there :)


author: Kelvin Yap
body: Hey [@Anand Capur](/t5/user/viewprofilepage/user-id/4501553) [@Oliver Wemyss](/t5/user/viewprofilepage/user-id/4224979) we're starting the next phase of opening up access to the alpha so apologies for the confusion while we switch over to our new process! I'm in writing up instructions for Community group folks to request access that I'll post shortly, but the tl;dr is:

- Please [email us](mailto:compass-access-reques-aaaaer4pvjz4owfhhlczsquxn4@atlassian.org.slack.com) with your **Atlassian URL** (e.g. mysite.atlassian.net) so we can grant you access

Once we receive those details we can give you access and further instructions on using the product. Let me know here if you encounter any issues or have further questions!

comments: author: Anand Capur
body: Perfect, just sent the email!


author: Anand Capur
body: hey [@Kelvin Yap](/t5/user/viewprofilepage/user-id/510383) I sent the email last week and haven't seen anything yet. How long do you think it'll take to get the invite?


author: Kelvin Yap
body: [@Anand Capur](/t5/user/viewprofilepage/user-id/4501553) just closing the loop here to make sure no one thinks we've left you in the lurch! Let us know here if you have any issues with access to the product and we'd love to hear your thoughts on what you're finding useful and how we can improve the product for you and your team :)


author: Kuzumi Ichigo
body: Hi Team,

I am new here and I can not received invitation with my company account: duc.nguyen@sai-digital.com

Anyone can help me please.

Thanks,

Duc

comments: author: Kelvin Yap
body: Hi [@Kuzumi Ichigo](/t5/user/viewprofilepage/user-id/4988503) can you try signing up for Compass here please? <https://www.atlassian.com/try/cloud/signup?bundle=compass>

This question is a little out of date (I'll update it shortly) and it's possible to sign up for the product yourself. If you encounter any issues though, please let me know.


author: Oliver Wemyss
body: +1 to [@Anand Capur](/t5/user/viewprofilepage/user-id/4501553) question. We are also looking to try out compass for our current need in this area but haven't received the post-survey invite or any com there.

Are we missing anything?
Configurable Jira to Atlas sync fields
Asked by Atle Bjelland:

Hello,

We are leveraging Jira work extensively for project management (non software projects). In addition with switched to JSM for our enterprise help desk in May this year.

We have explored some of the functionality of Atlas for a long while but it looks like it now starts to meet the requirements of our management. However we have a specific philosophy regarding managing dates (same approach for ITSM change tickets as for projects (epics).

We manage our dates differently than the default in Jira and as such are not leveraging the start date and target date in the manner the sync indicates between Jira and Atlas.

We have Target start and Target end as our dates for planned work and the question is if it is or will be possible to specify what date fields to use for the sync?

Thanks

Atle


Answers:
author: Mark
body: Hi Atle,

Apologies for the late reply and thank you for your question. Unfortunately, the Jira and Atlas integration does not currently support choosing which fields to use as the sync dates. However, we've had this query a few times, and have a fair volume of feedback about making Atlas more flexible with dates and time in general, so will likely add this at some point in the future. I'll work with the team to prioritise this in the backlog.

Thanks,

Mark

comments: author: Robert Gosselin
body: curious if there was any progress on this?

b/c we use Advanced Roadmap with Target end and Target start date, w/o this customization, we cannot really use Atlas sync to Jira... Unless you have a workaround?
to receive only notifications i am marked
Asked by Rafaella Santos:

I have receiving to many notifications, even if i do not follow the card. How do I do to continue member of a board and just receive notifications about cards I follow?


Answers:
author: Megan Moulton
body: [@Rafaella Santos](/t5/user/viewprofilepage/user-id/4252695) There a few different ways. Here are some to start:  

<br />

1. First, check the Notification Scheme of your project. If you are not the project admin, you may not be able to see or change this. If you're in a company-managed project, a Jira admin will need to update the notification scheme
   1. Often, it will be set to Watcher, Assignee, and Reporter to receive notifications for everything
   2. I like to tailor this to only receive notifications for comments. That being said, notification scheme changes will apply to all users in the project
2. As for something anyone can manage, you can change your personal settings to only receive notifications for certain actions. It's easy to change this to only receive email notifications when you're a reporter or assigned an issue, and to prevent getting notifications on your changes (profile \> personal settings)![2023-08-03 18_15_22-Personal settings - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/273128i17154F89F0519D66/image-size/large?v=v2&px=999 "2023-08-03 18_15_22-Personal settings - Jira.png")  

3. Search for all issues where you're the watcher. If you update the watchers to remove yourself, you'll get a lot less notifications overall

comments: author: Megan Moulton
body: [@Rafaella Santos](/t5/user/viewprofilepage/user-id/4252695) Oops, I was answering for Jira products. Can you clarify what you mean by board in Atlas?

Atlas notifications are not configurable at this time. However, you can change these from emails to slack or MS teams notifications using your personal settings in Atlas  
<https://intercom.help/atlas-by-atlassian/en/articles/5203867-how-do-project-and-goal-reminders-work>
What to do with "When will it be done?" field for ongoing projects?
Asked by Marc-Andr? Lanciault:

I'm wondering how you guys are using the field "When will it be done?" for projects that don't have an end date. For example, we are supporting clients through a retainer or an hour bank. There is not really an end date, but as a manager, I want to get weekly updates on how it's going with this client...

Toughts?

Thanks!


Answers:
author: Sing Chen
body: Hi [@Marc-Andr? Lanciault](/t5/user/viewprofilepage/user-id/1404621)

Our environment doesn't have these "open-ended" projects. Being a PMO we have a very traditional definition of a project (defined start, defined end, etc). However, as part of our recent Atlas pilot, we had the discussion about how we could use it for open-ended projects, if they ever became a staple of our work.

One option we considered was to use the quarterly timeframe in Target Date as a way of running a 'health check' and using the RYG status as an indicator of "how things are going" in that quarter.

It seemed to work well in the sandbox (from an operational perspective) and we even considered the monthly timeframe in Target Date if we wanted to get this "temperature check" on a monthly basis in this type of retainer/hours bank setup.

Let me know if that's something you've tried. Would love to hear how things go!

Thanks,

Sing


author: Steffen Opel _Utoolity_
body: We are also using a monthly/quarterly/yearly project naming and resp. end dates for perpetual projects, pretty much as [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156) described in more detail already, e.g.:

* Project XYZ - 2023
* Contract ABC - 2023Q3
* Maintenance 123 - 202308

The **Copy project** feature makes it quick to roll over a project into its next period, either on-demand, or multiple upfront for an entire year or so.
Edit drawing file in Atlassian
Asked by Darshan Desai:

I want to edit current file drawing so how can I do it. I have copy and duplicate file.. I am using first time so please guide me step by step that will be great help.


Answers:
author: Amanda Barber
body: Hi, [@Darshan Desai](/t5/user/viewprofilepage/user-id/5281363) - are you referring to the new Canvas option in Confluence?

comments: author: Darshan Desai
body: No


author: Amanda Barber
body: Any chance you can include more details about what you are trying to do? A screenshot or screen recording would be helpful.


author: Leanne Viljoen
body: Does Confluence Cloud have a free editable canvas type functionality or do we have to get a plug-in such as Lucid-Chart or Draw.IO for that?


author: Amanda Barber
body: [@Leanne Viljoen](/t5/user/viewprofilepage/user-id/1142136) - yes, Confluence Whiteboards. Learn more here: <https://www.atlassian.com/software/confluence/whiteboards>


author: Neghena drawio Diagrams
body: You can use the draw.io app which allows you to edit your diagrams directly on your confluence page. I recommend checking out the draw.io youtube page for some tutorials on how to edit diagrams on confluence directly.

This video may be helpful: <https://www.youtube.com/watch?v=0cuo66cFl10>

Please let me know if you have any questions!
Is there a way to see all the Kudos given across our organisation?
Asked by Liam Bos:

Hi there, I want to be able to see a total overview of the kudos given to team members across all aspects of the Atlas site, similar to how I can see all of our projects and goals. This will help us more formally recognise our team at events and company meetings. so in essense

Can I see the total Kudos given to a certain team?

Can I see the kudos given to another team member?

Can I see the kudos given by a team member to others?


Answers:
author: Marc Roberts
body: I'm really interested in this, even via API. It's hard to encourage people to give kudos because no one sees when other people are giving it, which imo would encourage them to give their own.

Can it go into the regular update stream as well, perhaps?

I also want to use the kudos as part of someone's regular check-ins so summaries on teams and individuals would be great.

Bonus points for making it available via API / webhooks so we can share the messages elsewhere as well!

comments: author: Svetlin
body: Exactly my line of thinking too.


author: Anish Deena
body: Hi [@Liam Bos](/t5/user/viewprofilepage/user-id/5279053) ,

Great to hear that. Yeah this is something we want to get to, a kudos wall. How would you use it at your meetings specifically?

You can see the kudos someone gave/received, by heading to their profile's kudos section but this won't be filtered by team. Will share this feedback with the team

Thanks and welcome to our community :)

comments: author: Liam Bos
body: Hi Anish, we would like to display all the kudos given in a specific period (all for July as an example) so people can view the interactions between team members and gain greater visibility over what is happening and what we are celebrating. At the moment, it is difficult from an admin perspective to have this view, and some kudos may go unnoticed or recognised if it stays siloed between 1:1 communications.


author: Svetlin
body: **Why are we not able to see other users Kudo points in the Atlassian Community?**   

I too find it a bit frustrating that I am unable to see the Kudos other users earned. I think the Kudos are also as good of an indicator as all other awards, e.g. badges, certifications, etc.   

[@Anish Deena](/t5/user/viewprofilepage/user-id/3846939) , can you tell us a bit more about it, is this a design decision, or otherwise why is it setup like this if not?


author: Sean Moran
body: [@Anish Deena](/t5/user/viewprofilepage/user-id/3846939) Is there an update on this by any chance?


author: Svetlin
body: [@Anish Deena](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3846939) I am also curious :)


author: dominik_predota
body: Is there any update on this?
Can I use Atlas with Jira Work Management?
Asked by Monty Bhatia:

Hello there, if I only have JIRA Work Management, will Atlas work with it? Can I install Atlas with JWM?

If so, understanding there may be some features that dont fully work at present, can you confirm what functionality is and isnt available?

Thanks!


Answers:
author: Aron Gombas _Midori_
body: I am quite sure you can.

It is a separate product, not part of Jira. Moreover, it integrates even with non-Jira platforms like Trello!

comments: author: Monty Bhatia
body: Many thanks Aron, yes it appears it can connect to it; however on the site it states that JWM is a work in progress similarly to JSM. We are looking to move from JIRA Software to JWM and I am curious on if we would lose any capability.

Appreciate your help; it does look like it works well.
Click on the "pencil icon" to sync Atlasand Jira Software in future projects
Asked by Marc-Andr? Lanciault:

Hi,

Sorry for this question, perhaps I'm getting old and I'm not seeing the "pencil icon" :), but, on the following screenshot, what does this pencil icon refers to :)

![Markup 2023-07-25 at 09.12.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/270957i5450E219300E57F5/image-size/large?v=v2&px=999 "Markup 2023-07-25 at 09.12.02.png")

Thanks!


Answers:
author: Nir Nikolaevsky
body: Hi [@Marc-Andr? Lanciault](/t5/user/viewprofilepage/user-id/1404621)

This one is on us, I can totally see how the message can be confusing.

It should've come up when you added a Jira link to the "Where is work tracked?" section. If you hover over the link you'll see the pencil button appear. Click on it to sync your Atlas project with the Jira Epic.

You can learn more about the Jira integration [here.](https://intercom.help/atlas-by-atlassian/en/articles/6474633-how-to-link-work-in-jira-software-to-goals-and-projects-powered-by-atlas)

I'll speak to the team to add something about hovering over the link to the message so it's clearer :)

Hope this helps,

Nir

comments: author: Marc-Andr? Lanciault
body: He he, thanks :)
Adding Multiple Teams to a project
Asked by Joseph MILLS:

Hi All,

Is there a way to add multiple teams to the same project? I have created a leadership team in Atlas and want to add them as contributors or followers. It works in the beginning and disappears after refreshing the link.

Is there a way to resolve this other than adding them individually?

Thank you.

Joseph


Answers:
author: Mark
body: Hi Joseph,

It should be possible to add multiple teams to a project by clicking the "+" next to contributors and then clicking the checkbox next to the team avatar to select everyone in that team. You should be able to repeat this to add multiple teams, though you do need to add each team one by one.

What do you mean by "It works in the beginning and disappears after refreshing the link" - are you adding a second team and then the team disappears on refresh?

Thanks,

Mark

comments: author: Joseph MILLS
body: Hi Mark, thanks for the response. I have been able to add multiple teams to the project now. It could be a technical issue.

Thanks