youngmon/atlassian-qna huggingface dataset:
How do I make attachments WORK
Asked by Tom?s Rivas:

When I attach from computer, I can't download the file.

When I try to attach from drive, the file explorer sucks, it puts all folders together, and it does't find anything on search bar. This is trully anoying, I would be fine searching manually.

Please, Any advise to make the attachments work??


Answers:
author: Esme Crutchley
body: Hi [@Tom?s Rivas](/t5/user/viewprofilepage/user-id/3738736)

Welcome to the Community!

Could you tell me what you're doing to download the document?

When I click on a PDF document on my card, I get a box all around the outside and when I move the cursor I get a download button on the right that looks like:

![Screenshot 2020-03-28 at 20.42.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/88219iF1E824D55EEC34EA/image-size/large?v=v2&px=999 "Screenshot 2020-03-28 at 20.42.08.png")Please let me know if this helps :)


Tags: attachment
Not receiving recovery emails, Cannot access new boards
Asked by Erika Brooks:

Hello,  

I'm trying to re-engage an old account with this email : ++erika@retrium.com++ and i'm not receiving any emails that would allow me to reset the account or delete it. I'm also unable to join new boards despite using an invite link from another user  

Can anyone from the support team help get me up and running?  

Thanks in advance.


Answers:
author: Blair at Atlassian
body: Hey Erika,

Thanks for writing to us!  

I checked our mail logs and it looks like when we sent the email to that email address from Trello, it was rejected by the mail server with a "Bad Mailbox" message. The mail server was telling our mail server that that email address didn't exist. When this happens, our email server adds the email address to our Blocklist temporarily so that Trello's emails aren't inadvertently treated as SPAM.  

I've made sure that the email address is no longer on that Blocklist, so future emails from Trello to that mailbox should be successful.


Tags: atlassian-support
How often Trello's Power Up Calendar updates events in Google Calendar?
Asked by Yuri Alc?ntara:

Good morning, Community!! I hope everything is fine out there.

I would like to know how often Trello's Power Up Calendar updates events in Google Calendar. I saw that there are several events / tasks that I schedule in Trello or delete and take days to update in Google Calendar.

Can you help me?

Thanks in advance for your attention and time!


Answers:
author: Valerie Palmer
body: ### I know it doesn't give an exact time but hopefully this is helpful: {#toc-hId-1118497245}

Changes made in Trello won't instantly update to third-party applications such as Google Calendar when using the iCal feed method below. We estimate that Google Calendar and other third party applications update their external feeds approximately once per day, but that is dependent on how frequently the third party application pings the Trello servers.

<https://help.trello.com/article/829-using-trello-with-google-calendar>
Got 429 error when creating, moving cards on a single board. LOCK_TAKEN_ERROR error message
Asked by williamtruong:

I have an issue when creating, moving cards both inside or outside a board. The message i've got: **{"message":"Unable to move card to different list","error":"LOCK_TAKEN_ERROR"}**

I think it's not the problem of rate-limiting.
> x-rate-limit-member-max: 200
>
> x-rate-limit-member-remaining: 199

Can anyone explain the reason or how can I get rid of this issue?

Thanks.


Answers:
author: Mike
body: Hi William,

This one might be easier to look into if you can reach out via <https://trello.com/contact> with a few specifics, like the board URLs and more context on the specific actions you were taking. That should help us narrow down exactly what's happening.
No more due date checkbox
Asked by mikael_cavallin:

Hi all,

Last week I was able to mark due dates as **done** directly from the board, without having to open the cards. Indeed, a checkbox would appear next to the due dates when hovering them with the mouse cursor.

It seems that I can't do that anymore today, whether it is from the webpage or the desktop app. Am I missing something?

Thanks in advance,

Best,

Mikael


Answers:
author: Mike
body: Hi Mikael,

Interesting, nothing has changed on that front, and that option should definitely still be available! As a first step, I would recommend clearing both your browser's cache and cookies, which will clear out any old session data that may be causing this. Instructions for doing that are here: <https://kb.iu.edu/d/ahic>

<br />

If you're still not seeing it, please do feel free to reach us directly at <https://trello.com/contact> and we can help look into it.

comments: author: mikael_cavallin
body: Hi there,

Thank you for your reply. So I've tried clearing both cache and cookies. Unfortunately, this didn't solve the issue. (I also have the desktop app, on which the feature doesn't work either, but maybe it is not supposed to yet.)

If this is easier for you, I can reach you through the trello.com/contact. Should I select "report a bug" ?

Best,

Mikael


author: Mike
body: Hi Mikael,

Actually, I've done some digging, and gotten the (not so satisfying) answer. This turns out to be a feature in testing that wasn't intended to be shown publicly, but was inadvertently for a short period of time. That's why you saw it before, but can't not. So sorry for the confusion!

For now, you won't be able to get that checkbox back, but I'll be sure to voice your support for it moving forward!


author: mikael_cavallin
body: Hi,

Glad to hear that it is not a bug, thank you for your help and fast replies.

Looking forward to being able to use that feature again, it is great (especially for fast-marking cards as done from the calendar view) !

Best,

Mikael


author: Brian
body: Looks like we still need this!


Tags: done

due-date
Multiboard Organisation - How To? Pulling cards from one project into a master dash board
Asked by Darian James:

Hi,

So at my company, we use a variety of different boards. Each board is a project and each board also has a number of different team members who perform different tasks to move a project through its lifecycle.

We've been implementing deadlines and assigning the right team members to boards, but i'm finding that some team members who have a lot of tasks across a lot of boards are missing things or forgetting about the deadlines until the reminders go out.

Is there a PowerUp or a way to pull all of the cards a member is assigned on into a seperate board just for them? And then a way to sort those cards by due date so that they only need to look in one place to see everything they have on their plate for the week?   

Ideally, once tasks are marked completed in their 'master dashboard' that would then be reflected on the project board too.

I've tried searching in powerups and the closest thing I can find is the card mirroring but I don't think that solves the problem neatly. Any other advice would be most appreciated!


Answers:
author: Ludo
body: Hi [@Darian James](/t5/user/viewprofilepage/user-id/3737018) ,

* power up

unito should make the job.

* An alternativ is mirroring card by butler rules

For example

To duplicate \& link a card

```
when a card is added, copy the card to list "Inbox" on board "Personal" and link the cards together 
```

To synchronize cards

```
when a card is moved to list "Done", find the first card linked in the attachments, and move the card to the bottom of list "Done" 
```

```
when a comment is added to a card, find the first card linked in the attachments, and add comment "{commenttext}"
```

```
when a due date is moved in a card, find the first card linked in the attachments, and move the due date by the same amount of time
```

```
when an item is added to checklist "{*}", find the first card linked in the attachments, and add item "{checklistitemname}" to checklist "{wildcard1}"
```

You can use this type of rules for more triggers regarding the datas which you want to synchronize.
Github power up - does not show Organization repositories
Asked by Anup Saund:

I authorized a github power up on a board.

Then selected Add Branch from a card.

I belong to an organization as admin/owner but - none of the repositories from the organization show in the list? Only private repositories that are against my login.

My github subscription is TEAM.

Any thoughts on how I can get the Team/Organization repositories to show?

--- I checked the documentation and it looks like I do not get the authorization window.

Instead the UI flickers and I am sent to trello. It's like Trello links my personal account and does not give me the option to select teams that I want to authorize.

(See screenshot below)

![Screen Shot 2020-02-01 at 7.10.41 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/81421iE4059467CEFF7028/image-size/large?v=v2&px=999 "Screen Shot 2020-02-01 at 7.10.41 PM.png")


Answers:
author: Eugenia Pukha
body: Hi everyone!

I had the same issue with the Github power-up.

I've found out that the organization account had access restrictions in the Settings, **Third-party application access policy** section.

I've allowed access to the applications authorized by organization members and now everything is working.

Hope it helps.


author: Ryan
body: Hi Anup,

It looks like you may have already been logged in to your personal Github account on your browser when you set up this Power-up. Therefore it automatically skipped the authorisation and linked to your personal account.

To get this working for you, I would disable the Power-up temporarily. Then to be sure that you can choose which Github you want to authorise, log in to Trello via an incognito tab, and re-enable the Github Power-up. You should then be able to access your work Github account.

Let me know how it goes!

Ryan

comments: author: Anup Saund
body: Hi Ryan,

I disabled the power up on my board - on the laptop I usually work on.

Then I switched to my home PC and launched private browsing in Chrome.

I then logged into Trello, added the power up to the board, then linked github. At this point I was presented with a popup window which asked me to log into github. I logged in and then the window closed and left me back in Trello.

I was expecting to see the oauth confirm page with details on what permissions were going to be set. (As per the screenshot in the documentation).

Any thoughts on what I could do to reset the oauth piece?


author: Nigel_Jones
body: I also have the same problem. I was able to link trello to github just fine, but I am working on an open source project in an organization (odpi). The only repos listed when configuring the powerup are my personal ones .  

That's pointless - as all the issues I need to track are in the organization repo, not my personal fork.  

Can the powerup do this?


Tags: github

integration

oauth
SOLVED: Old due dates stuck on cards - when I update or remove them they immediately flip back
Asked by Brandi Good:

ETA: solved. I removed my personal data in the powerup area but forgot to revoke the app in settings: <https://community.atlassian.com/t5/Trello-questions/I-can-t-remove-due-date-on-my-cards/qaq-p/920424>

So this issue started this morning. I tried clearing cache/history, restarting my computer, disabling all Chrome extensions, and using incognito. Nothing fixes the issue.

The only thing I can think of that changed is that I enabled the BigPicture powerup. Since someone else had a similar problem to me and used BigPicture (<https://community.atlassian.com/t5/Trello-questions/I-can-t-change-due-date-and-time-to-tasks-properly/qaq-p/879087>) I wiped my account and disabled it, then did all the above steps again.

If I open up a card that existed before I enabled BigPicture, a due date automatically appears on it even if I haven't touched the date function - this appears to be a due date that was assigned in the past. If I try to remove or change the due date, it flips back.

If I create a new card and open it up, the due date automatically defaults to tomorrow. If I try to change the due date it works. But if I change the due date then try to remove it, the due date defaults back to tomorrow's date.

In case my explanation isn't clear, here's a video showing what's happening: <https://www.loom.com/share/913ea33b04c54709a066ec5c294a1541>


Answers:
author: Jodi LeBlanc
body: That's great to hear that you resolved your issue [@Brandi Good](/t5/user/viewprofilepage/user-id/3736542)
Trello - team members alongside regular members
Asked by Jason Joseph Newton:

Hi.

I've created a Team for a board with 3 team members who are also admins by default.

Can I also add other people to the same board and be sure they have less access than admins?

Thanks.


Answers:
author: Esme Crutchley
body: Hi [@Jason Joseph Newton](/t5/user/viewprofilepage/user-id/3735944)

Welcome to the Community!

You can add people to a single board as 'Observers' 'Normal' or 'Admin' (rather than adding them to the Team)

'Normal' members have less access than 'Admin', and 'Observers' have less than 'Normal'

'Normal' members who are only on one board will not be charged, but if they are on more than one board, you will be charged for them if you have Business Class.![Screenshot 2020-02-02 at 14.46.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/81437i95ABBC721CA8B76D/image-size/large?v=v2&px=999 "Screenshot 2020-02-02 at 14.46.50.png")

Hope this helps :)
Is there a way to create several text area below description
Asked by RenoT:

Hey there,

Is there a way to allow us to create several text area below description, I know Custom Field could create a little box below, but I need something like Description Text Box, custom field text box is way too small to get enough details.

Thanks...


Answers:
author: Ludo
body: Not to my knowledge.

But you can create a "description" checklist.

Each item can be linked to a card which the description can be considered as a additional text area.

Or an alternativ is to use markdown syntax to "design" several area in the description

Or add an attachment which contains areas structure you wish.

<https://help.trello.com/article/821-using-markdown-in-trello>

comments: author: RenoT
body: Thanks, Ludo...
Copying a list dynamically to a different board
Asked by angiefairbanks1:

I have one list in a team board where I assign work to a staff member. I would like to take that one list off of a 'work' board and copy it to a list on my personal board, but have it update in real time. I use this personal board as my computer's home screen and I like to keep tabs on this one particular work list without having to toggle back and forth between boards.

I do not want to share my personal board with my staff, so I don't want to make this personal board a shared one. I only want to see this one shared list off of my work board. I do need to see the updated version as my staff ticks off jobs completed, etc.

Doable?


Answers:
author: Ludo
body: It depends on which types of data do you want to synchronize. It is possible with butler but there are some limits.

<https://help.trello.com/article/1165-task-dependencies>

comments: author: angiefairbanks1
body: I'll check this out. It's just a set of cards. Each card has a job assignment on it. Nothing fancy. Thank you for the article reference!


author: Ludo
body: You can use rules like this for example :

To duplicate \& link a card

```
when a card is added, copy the card to list "Inbox" on board "Personal" and link the cards together 
```

To synchronize card movement

```
when a card is moved to list "Done", find the first card linked in the attachments, and move the card to the bottom of list "Done" 
```

You can use this structure for other events

* Adding due date
* Adding item

But it is little more difficult. If you are interested, I can give you more details.


author: angiefairbanks1
body: Thank you! This was all very helpful. I used the copying and linking method and it worked very smoothly. I appreciate all the help! Everything syncs up perfectly.


author: angiefairbanks1
body: <https://help.trello.com/article/1164-card-mirroring>


author: Ludo
body: The suggested rule to synchronize is specific to the list "Done".

If you want with one rule to cover all lists.

Just replace :

* Done by {\*} in the trigger.
* Done by {wildcard1} in the action

See this concerning pattern and matching text :

<https://help.trello.com/article/1156-pattern-matching-and-wildcards>


Tags: butler

dependency

duplicate

mirror
Unknown process is getting started & using 100% CPU
Asked by ktpl00:

We have recently upgraded our confluence version and getting an issue that an unknown process is getting started and consuming 100% CPU usage and stopping confluence ports

To start confluence again, we need to kill this process, remove the folder and manually start confluence, after some time the folder gets created again \& confluence stops![confluence issue.png](/t5/image/serverpage/image-id/164434i513536C1FB3FB585/image-size/large?v=v2&px=999 "confluence issue.png")


Answers:
author: Brant Schroeder
body: [@ktpl00](/t5/user/viewprofilepage/user-id/3408038) When you updated the application did you make any changes to the server? (Antivirus, Java, Network or Firewall)

What is the name of the folder that is being created and that you are removing?


author: Fabian Lim
body: Hi [@ktpl00](/t5/user/viewprofilepage/user-id/3408038)

I would contact atlassian support and provide them with logs for analysis.

Regards


Tags: confluence-server

server
Phone number and about me in profile
Asked by St?phanie Clarc:

Hi,

we are using the **cloud** version in Confluence and we are **missing** to publish the **phone number** as well as a field "**about me**".

Both were provided in Confluence 7.13 <https://confluence.atlassian.com/doc/your-user-profile-139549.html>

When will it be offer for the cloud version? We need those two information.

Regards, St?phanie (site \& orga admin)


Answers:
author: Liam Green
body: Hi [@St?phanie Clarc](/t5/user/viewprofilepage/user-id/4468028)

Welcome to the Community!

Unfortunately, this isn't available out of the box with Jira.

You could try the [User Profiles for Confluence](https://marketplace.atlassian.com/apps/29106/user-profiles-for-confluence?hosting=cloud&tab=overview) app - I don't have any experience with this app so I couldn't say how useful it is.

Hope that helps,

Liam

comments: author: Doreen Herz
body: Hi [@Liam Green](/t5/user/viewprofilepage/user-id/3084048),

Thank you for recommending our app!

As "User Profiles for Confluence Cloud" is still quite new, we are constantly adding new features.

With our [User Profiles for Confluence Cloud](https://marketplace.atlassian.com/apps/29106/user-profiles-for-confluence?hosting=cloud&tab=overview) app you can add the following information from your Micosoft 365 account:

* display name
* user image
* email
* business phone
* start a Microsoft Teams chat
* presence status of the user

Please have a look at our [blog post](https://www.communardo.com/here-comes-the-next-communardo-app-to-join-the-cloud-party-user-profiles-for-confluence-cloud/) where we announced "User Profiles for Confluence Cloud".

For further information please refer to our [documentation for "User Profiles for Confluence Cloud"](https://communardo.atlassian.net/wiki/spaces/UPFCC/pages/1070203033/Contact+person+macro).

If you have further questions or support requests you can also contact [our support](https://jira.communardo.de/servicedesk/customer/portal/2) directly.

Kind regards

Doreen

Communardo Support


author: Roel van Dun
body: [@Doreen Herz](/t5/user/viewprofilepage/user-id/3469260) both the link to the blog post and the documentation don't work (anymore).


author: Pete Davis
body: Yet another example of basic, basic requirements that aren't provided out of the box for Cloud customers


author: Brant Schroeder
body: [@St?phanie Clarc](/t5/user/viewprofilepage/user-id/4468028)

[@Liam Green](/t5/user/viewprofilepage/user-id/3084048) recommendation is a great way to go. We utilize this so we can have additional user profile information in Confluence.

I would also invite you to vote for this enhancement request <https://jira.atlassian.com/browse/CONFCLOUD-5286>

comments: author: St?phanie Clarc
body: Thank you, how can I vote?


Tags: cloud

confluence-cloud
How to enable notifications to different teams for any changes in Confluence page?
Asked by Prateek Mangal:

We are setting up a documentation space for a client using Confluence. This space is about different kinds of role definitions. Any user can request to change but whenever there is a request to change two kinds of notifications should be generated:

1. To a team of validators who will validate the change(and then admin will make changes)

2. To a team who will be informed about the change

Can I enable this functionality in Confluence at parent/child page level?


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Prateek Mangal](/t5/user/viewprofilepage/user-id/4557560)

Using [Comala Document Management](https://marketplace.atlassian.com/apps/142/comala-document-management?tab=overview&hosting=cloud) plugin you can setup simple approvals or more advanced workflows to assign approvers to your documents, ensuring that the content is reviewed and signed-off.

If you don't want to invest in a plugin, you can simply ask users to comment on the pages which will trigger a notification to page viewers/editors (you can add your validators group/admins to the page), which they can review and make changes as needed and reply back to the comment.

comments: author: Prateek Mangal
body: Thanks a lot Kishan for the solutions. I had thought about second option but had no idea about option 1 of plugin, will explore that also.

Also can you confirm if we can tag a user group in comments? It is not working in my trial version of Confluence.


author: Kishan Sharma
body: Glad to help [@Prateek Mangal](/t5/user/viewprofilepage/user-id/4557560) I can see there's a [suggestion](https://jira.atlassian.com/browse/CONFCLOUD-23015) to mention groups in comments but then I saw [this post](https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-group-users-so-that-you-can-easily-tag-a-whole/qaq-p/454950) as well which states that it is possible to mention groups. So you can give it a try to see if that's working, otherwise you can vote and start watching the feature request /suggestion I mentioned earlier.


author: Prateek Mangal
body: Thanks [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) :)


Tags: confluence-server

server
?????????????????
Asked by Rei Noritake:

????????????????????????<https://ja.confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html?>???????????????????????????????????????????????????????????????????????????????????????????

???????????? {#toc-hId--1213256139}
-----------------------------------

1. ????????????
   * ?????????????????![](https://confluence.atlassian.com/doc/files/704577869/704577870/2/1517274795952/ellipsis.png) \> \[**??????**\] ??????
   * ??????????????????? \[**???? ???** \] \> \[**????? ???** \] ?????\[**??????**\] ??????

   ???????????????**???**???????????????????
2. ?????????? \[**?????** \] ???? ![](https://confluence.atlassian.com/doc/files/136419/945098795/1/1517274855801/label-icon.png) ????????????????? (??????????????????????)?
3. **??** ??????


Answers:
author: Kishan Sharma
body: ????? [@Rei Noritake](/t5/user/viewprofilepage/user-id/4593297) ????????????

?????????????????????????????????????

comments: author: Rei Noritake
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

??????????????????????????????????????????????


author: Kishan Sharma
body: ?????????????????????????????????????????????????????????????????? ????????????????????????????????????


author: Rei Noritake
body: ????????????????????


author: Kishan Sharma
body: ???????????????????????????


author: Rei Noritake
body: ????????????


author: Kishan Sharma
body: ??????????????????????????????????????? [?????](https://support.atlassian.com/confluence-cloud/docs/insert-the-attachments-macro/)


Tags: cloud

confluence-cloud