Can't log in to my bitbucket account
Asked by Thundr:

Hi,

I have problems with log in to my bitbucket account, i have seen the normal resolution for the problem with this message:

----------  
We couldn't log you in  
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

----------

This is not a problem related with my browser (i delete cache and cookies, and i am able to login to atlassian my account), it is related with my old bitbucket account. I think it is more similar to this case: <https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635>

Can you help me with this case?

Thanks and Greetings,

Carlos


Answers:
author: Caroline R
body: Hi, Carlos! Welcome to the community!

I confirmed that your Bitbucket account was indeed set as inactive, so I **reactivated it**. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you.

Kind regards,  
Caroline

comments: author: Thundr
body: Hi Caroline,

I can access now, thank you!

Best regards,

Carlos


author: Caroline R
body: Hi, Carlos!

Thanks for your confirmation, I'm glad to know you can access your account now.

Kind regards,  
Caroline


author: Jered Floyd
body: Hi Caroline,

I have the same problem! Could you help me too? What's super-weird is, in addition to the above, if I go directly to bitbucket.org I first get HTTP Basic Auth popups that I can't resolve:

![Screen Shot 2022-05-22 at 5.27.03 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/198504i60AE1AD81007C794/image-size/large?v=v2&px=999 "Screen Shot 2022-05-22 at 5.27.03 PM.png")

Thanks,

--Jered


author: Theodora Boudale
body: Hi [@Jered Floyd](/t5/user/viewprofilepage/user-id/4938381),

Please allow me to step in as Caroline is out of office at the moment.

Your Bitbucket Cloud account was set to inactive as well, so I went ahead and reactivated it. Please feel free to let me know if you are able to access it now.

Kind regards,  
Theodora


author: Jered Floyd
body: Thanks, Theodora! Everything seems to be working fine now.


author: Theodora Boudale
body: Thank you for the confirmation and you are very welcome!

Kind regards,  
Theodora


author: Theodora Boudale
body: Hi everyone,

If you came across this question because you are facing the same error, we want to ensure you get help. We ask that you please create a new question through <https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions>

Kind regards,  
Theodora


author: Nikolai R?nningen
body: Hi, this seems to have happened to me too, can you reactivate my account please? thanks :)

comments: author: Theodora Boudale
body: Hi [@Nikolai R?nningen](/t5/user/viewprofilepage/user-id/142711),

Your Bitbucket Cloud account was inactive as well, so I went ahead and reactivated it. You should be able to log in now!

Kind regards,  
Theodora


author: Guna
body: Hi. I think I also got the same issue.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/243343i1C1BCF4847A26032/image-size/large?v=v2&px=999 "image.png")

Would be way helpful if this is handled soon.

comments: author: Guna
body: Made a new post as per recommendation of Atlassian Team


author: Peter Klijn
body: Same problem for me; Tried several browsers but cant login to Bitbucket. Assuming mine is set to inactive, too. Could I get some help with it?

Cheers, Peter

comments: author: Theodora Boudale
body: Hi Peter,

Of course, your Bitbucket Cloud account was set to inactive as well.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud