youngmon/atlassian-qna huggingface dataset:
Change available space for confluence?
Asked by Philip Czupras:

I have acess to both our own Jira and the Jira of a customer where the confluence pages look very different.

At our Customers Confluence sites are using all available space on one site which results in a bigger amount of information on one page without scrolling.

Our Confluence is always looking din A4'ish. Both sides of a text have a big white block wasting space i want to use.

Since I'm unable to find any setting to change this, Im in need for some hive knowledge.


Answers:
author: Darryl St_ Pierre
body: Are both you and your customer using Confluence Cloud?

It sounds like your pages are using the New Editor, and the customer's pages were created with the old editor. If your site is new and Cloud, I believe you're using the New Editor by default.

Some information here: [https://community.atlassian.com/t5/Confluence-discussions/Try-out-the-new-editing-experience/m-p/1000813#M3601%3Futm_source=atlcomm\&utm_medium=email\&utm_campaign=immediate_general_reply\&utm_content=topic](https://community.atlassian.com/t5/Confluence-discussions/Try-out-the-new-editing-experience/m-p/1000813#M3601%3Futm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic)
Whitelisting IP addresses for spaces.
Asked by Steve Boydon:

Hi

I have an instantance that by nature is internet facing and shared with external parties.

As a team we are moving to this new instance that provdes us with better functionality and access to addons. However the spaces we need to be restricted to everyone including Confliuence admins.

We have the ability to do IP whitelisting whereby we could only allow access to a space from known hosts.

Current page restrictions do not allow the functionality, hence figuring out if incoming IPs can be whitelisted.

It all seems possible until you edit a page and end up with a pageID.

Has anyone tried this and succeeded.

It is a dfficult scenario as there are internal politics.......

Regards

Steve


Answers:
author: Kesha Thill
body: Hey [@Steve Boydon](/t5/user/viewprofilepage/user-id/538331) !

I wanted to give you an update on your request above. We've recently launched a beta program for IP allowlisting that's available for Confluence, Jira Software, and Jira Service Desk Cloud Premium customers and evaluators. If you're still interested, you can learn more about the feature and how to enable it by visiting our documentation for IP allowlisting [here.](https://confluence.atlassian.com/cloud/ip-allowlisting-998658750.html)

Please reach out if you have questions!


author: Diego
body: Hello there Steve!

As I understand, some internal security policies require that pages are restricted to specific IPs, is that right?

Natively, Confluence does not have this functionality. What we have is *IP Whitelisting*for specific resources within Confluence. You can check this functionality here Steve:

**[Configuring the Whitelist](https://confluence.atlassian.com/doc/configuring-the-whitelist-381255821.html)**

**[How to allow only certain IP addresses to have access to Confluence](https://confluence.atlassian.com/confkb/how-to-allow-only-certain-ip-addresses-to-have-access-to-confluence-658015747.html)**

Now, to deal with *Specific Pages* within Confluence, we would need to create a whitelist for each one of them. This could be done at application level with a *Proxy,*such as NGINX or Apache.

You could use *Redirection Rules or IP Whitelisting*with NGINX, for example:

**[How to Redirect Nginx traffic based on the Client's IP Address](https://www.scalescale.com/tips/nginx/redirect-nginx-traffic-client-ip/)**

**[Blocking/allowing IP-addresses in Nginx](https://support.hypernode.com/knowledgebase/blocking-allowing-ip-addresses-in-nginx/)**

The links about NGINX above are not related to Atlassian, but might give you a good direction on how to proceed with this!

Let us know from you Steve. Looking forward to your reply.
I can't upload files on Confluence no more
Asked by Paolo Aversano:

Hi,

I am trying to upload files on a Confluence page, as done several times in the past. Today system doesn't let me, as I get the following message:

* Error getting file from media service with id edf44a78-1f1e-4259-8ac8-91be02ef21a7. Reason: TRANSPORT_ERROR

Any idea why? It seems like a bug

Greets, Paolo


Answers:
author: David Benson _draw_io_
body: There's an ongoing incident, see <https://confluence.status.atlassian.com/incidents/rqwqbrlt6llz>


Tags: cloud

confluence-cloud
Try the new editing experience - How to insert a picture?
Asked by nikoletta.horvath:

When trying the new editing experience:

There is no Insert -\> Picture on the editor toolbar

![image.png](/t5/image/serverpage/image-id/55395i5BC9E95B0C4BB681/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Darryl St_ Pierre
body: You can type "/" and then select Files and Images from the resulting menu.

comments: author: nikoletta.horvath
body: it works now, thank you:) there was some technical issue I guess.


author: Darryl St_ Pierre
body: They were indeed having issues on Wednesday, I thought I had posted a follow-up.
Unable to Revoke Space Permission
Asked by SamVijay:

Unable to find the user in the list to revoke the access

How do i restrict for one user whose name is not appearing the user Lists


Answers:
author: Diego
body: Hello there! As I understand, you need to limit the access of as specific user to an specific Space within Confluence. Is that correct Sam?

First, I would like to address how ++*Permissions Work Within Confluence*++:
> Confluence permissions are *++Additive++.* Which means that you need to ++*Explicitly Say*++that someone has access to something and how much this someone can do there. Otherwise, there is no access.

With this in mind, we can completely remove access for users or groups by ++*Removing Them From The Permissions*++ list, as specified here Sam:

**[Assign Space Permissions - Revoke space permissions](https://confluence.atlassian.com/confcloud/assign-space-permissions-724764762.html#AssignSpacePermissions-Revokespacepermissions)**

To effectively remove access permissions from a user in **++*Confluence Cloud*++** :
> 1. Click **Settings** in the Confluence sidebar
> 2. Select **Space Permissions**
> 3. Click **Edit Permissions**
> 4. **Uncheck** all checkboxes for the user or group you need to remove
> 5. Click **Save**

Now, the problem I see with your instance is that you are unable to find a specific user when you search. Could you clarify:
> 1. Are you able to **Find Another User** when searching for it under the permissions screen?
> 2. Can you actually **Find The Affected User**when searching for him somewhere else?
> 3. When did you **First Face** this issue?

Let us know from you Sam! Looking forward to your reply.

comments: author: SamVijay
body: Yes, i can find them.

But 2nd person to whom i have given access and they have provided access to 3rd person i am unable to find it . Unnecessarily it will trigger email.

As multiple user have access to the common space ,i am not sure who has provided the access o whom the email trigger is going.

Means without my knowledge its been given to others..thats the concern , unable to find who has provided.


Tags: cloud

confluence-cloud
Can't update "Connection Timeouts" in General Configuration
Asked by Nakamura_ Naoyuki:

I can't update "Connection Timeouts" in General Configuration even though I am a sysadmin. The section is disabled when I click Edit button on the right side of it. On the other hand, I can update "Attachment Settings". Are there any conditions to update this connection settings?


Answers:
author: Nic Brough -Adaptavist-
body: Only Atlassian are system admins on Cloud systems. The timeout setting is something limited to them in Cloud, you can't change it.

comments: author: Nakamura_ Naoyuki
body: OK.... I got it. Thank you!


Tags: cloud

confluence-cloud
How can I select other Templates when creating a Confluence page from a Jira issue?
Asked by Micha:

When I want to create a Confluence page from a Jira issue, I can click on 'create a page' under linked pages. I already linked a space to the project, but I can only select two template pages. How do I add the other templates that space has?

![Screenshot 2019-05-22 at 11.05.23.png](/t5/image/serverpage/image-id/55382i893B532D0D523067/image-size/large?v=v2&px=999 "Screenshot 2019-05-22 at 11.05.23.png")


Answers:
author: Diego
body: Hello there [@Micha](/t5/user/viewprofilepage/user-id/600852) ! Thanks for getting back into this thread.

I have gone through the installation process of Jira Servicedesk, Jira and Confluence and also the integration of all of them. This has helped to better understand how the Knowledge Base feature in Jira Service Desk works.

After following through with the creation of a new template, as described in the documentation, it was not present when trying to create a new article within a ticket. I faced the same situation described in your question.

We could, however, create articles based on the Space Templates and make the final article available for user of Jira Service Desk.

Looking through our reports, I have found this:
> * ***++[JSDSERVER-460 \| Customizing KB article types](https://jira.atlassian.com/browse/JSDSERVER-460)++***

Currently, the best course of action would be to ++*Vote and Watch*++ this feature suggestion. Here is how the implementation of new features work:
> * ***++[Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)++***

Let us hear from you. Looking forward to your reply!


author: Diego
body: Hello there! Looking at our articles, you should be able to *create new templates*or edit the already existing ones. Excerpt from our docs:
> **To edit the article templates:**
>
> 1. Go to **Space Admin** \> **Content Tools** \> **Templates**.
> 2. Edit the **How-to** or **Troubleshooting** article templates.
> 3. Add headings and instructional text (choose **Template** \> **Instructional Text**).
>
> You can also add additional templates, such as a policy or procedure page templates.

You can check more about this here:

**[Use Confluence as a Knowledge Base - Customize your knowledge base space](https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html#UseConfluenceasaKnowledgeBase-Customizeyourknowledgebasespace)**

Let us know from you Micha!

comments: author: Micha
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952)

I think I don't understand your solution. In the space I have more templates then just the How-to or Troubleshooting. But I want to add a different one so I can select that one in Jira. So the template is in the Space, but I can't select it from the Jira issue.


author: Micha
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) Could you still reply?


Tags: cloud

jira
I'm getting an error while trying to upload imaged to a document
Asked by Yara Khalil:

I'm getting the following error on trying to upload images to a confluence document  

<br />

"Error getting file from media service with id 58850608-f9a6-49b0-ac4b-51ee388c6b3e. Reason: TRANSPORT_ERROR"


Answers:
author: David Benson _draw_io_
body: Atlassian have filed an active incident at <https://confluence.status.atlassian.com/>


author: Karel Goossens
body: Same error here
Upload image stopped working
Asked by Product_Team:

Unable to upload images in Atlassian wiki

Error:

Error getting file from media service with id 7245ff0a-80f9-434c-80bb-c55ddcd14315. Reason: TRANSPORT_ERROR

Error:

Error connecting to server


Answers:
author: David Benson _draw_io_
body: Atlassian have filed an active incident at <https://confluence.status.atlassian.com/>
Editing Office Files in Confluence
Asked by Jesper Ullmann:

Hello,

is there another way to edit Office-files on the fly in Confluence, than using the atlassian companion app?

We recently updated our confluence system from 6.5 to 6.15.2.

Now our users missing the edit in confluence function.

Best regards

J


Answers:
author: Petr Van??ek
body: Hi,

I don't think there is any other good way to edit office filles.

Advantage of Companion app is editing/opening any file if user has configured asociated file formats with application.


author: JoAnna Black
body: I have companion installed but no longer see the option to edit a Word Doc with it. I made a page with the fabric editor. Is this function lost in the new editor? If not, do I have to have it installed for the options to appear? I have a lot of users who are not comfortable yet in Confluence and making it easier to edit existing content as we migrate is really important to implementation success.


Tags: confluence-server

edit

file

ms-office

server
I can't add an image to my blog post
Asked by Christian Munch:

Yesterday i added an image, but today the icon and shortcut for adding images is gone faliling??

any help and suggestions is welcome :)


Answers:
author: Christian Munch
body: thanks


author: David Benson _draw_io_
body: Atlassian have filed an [active incident](https://confluence.status.atlassian.com).


author: Sebastian Krzewi?ski
body: Hi [@Christian Munch](/t5/user/viewprofilepage/user-id/417689)

It looks like you lost permissions to add attachments.

If you are space admin please look into space permissions ([link](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html))

Regards,

Seba


Tags: cloud

confluence-cloud

image
PlantUML Plugin - doesn't seem to allow Diagrams saving as of 21st May 2019
Asked by Mark Hewis:

We have PlantUML plugin for Confluence. Worked fine till at least May 10th 2019. But now unable to save diagrams. Is this a known bug? Local to just us or new?

thanks


Answers:
author: David Benson _draw_io_
body: There is currently a large-scale problem in Confluence Cloud writing attachments. It's likely you're hitting that. They haven't put up an issue on their status, to date.

comments: author: David Benson _draw_io_
body: Atlassian have filed an [active incident](https://confluence.status.atlassian.com/). It is now reporting as fixed.


author: Mark Hewis
body: thanks - although active incident claimed resolved - issue still ongoing ( lack of update/insert of new attachements for PlantUML ( just tested )


author: David Benson _draw_io_
body: Which PlantUML plugin is this?


author: Mark Hewis
body: according to error 'plant.draw.io'. and name in Cloud Confluence is 'Plant UML for Confluence'

error is

'Embedded page at plant.draw.io'

Error saving diagram. Please consult tech support for more info.

tried new page, diagram, old page, existing diagram same result


author: David Benson _draw_io_
body: Please file details to support@draw.io


author: David Benson _draw_io_
body: Unfortunately, it's Atlassian still. They regressed on the fix after 30 minutes, <https://confluence.status.atlassian.com/>


author: Mark Hewis
body: now working as of just now


Tags: plant-uml
Content behind authentication
Asked by Nibu Thomas:

Folks,

We use confluence (server) for our help documentation and are planning to move to the cloud. One of the issues that stops us is that there's some custom code that we have introduced on one specific page that requires users to log in before viewing. This content is available only to customers. Is there some way to show some content to users only after they login - on confluence cloud? The remaining content can be accessed without credentials?


Answers:
author: Diego
body: Hello there!

You should be able to set *Anonymous Access*to specific spaces in your instance. Here we have documentation about this procedure Nibu:

**[Setting Up Public Access - Granting public access to a space](https://confluence.atlassian.com/confcloud/setting-up-public-access-934718729.html#SettingUpPublicAccess-Grantingpublicaccesstoaspace)**

When we set public access to the instance, we then need to decide which Spaces have this access enabled. Spaces with *Public Access* can be accessed without authentication.

Let us know if this helps you out!

comments: author: Nibu Thomas
body: Hmm... sorry for not being more clear. Our content is visible to unauthenticated users by default. However, there is one page (release notes) that's available only to customers. Customers can view the page only after they sign in. All the content is available on the same space.


Tags: cloud
error while pasting images
Asked by Kurt Callebaut:

Hi,

tuff roads using atlassian. :(

Seems we can't add images to confluence pages by pasting. We get errors like in the screenshot.

![image.png](/t5/image/serverpage/image-id/55366i8287BED867B8AEEE/image-size/large?v=v2&px=999 "image.png")

Any idea what goes wrong ?


Answers:
author: Kurt Callebaut
body: OK, got an answer from atlassian.

> Thank you for contacting Atlassian Support, My name is Kek and we'll be assisting you with your ticket.
>
> We received some reports from our customer that there's an issue related to our Media Server and we have logged this as an internal incident and currently investigating the issue. At the moment, this incident impacted attachments from Confluence which causing it to not being uploaded to our Media Server
>
> Rest assured that we are still in the midst of investigating the issue and shall provide further updates on the next reply. Please let us know if there's any further question regarding the incident.


author: Kurt Callebaut
body: its not image related. adding attachments also fails.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/55373i2103FCCE7EC9C785/image-size/large?v=v2&px=999 "image.png")


author: Kurt Callebaut
body: tried, bmp, png and jpg. 2mb, 300kb and 150kb. progressbar runs to the end, then get the error in chrome browser and in firefox.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/55369iE94D70C626558876/image-size/large?v=v2&px=999 "image.png")


author: Bart De Rammelaere
body: Looks like a problem in Confluence. By no means I can add, insert or copy images for the moment...

comments: author: Kurt Callebaut
body: yes indeed, i guess its local problem concerning our environment/setup.


author: Kurt Callebaut
body: Must say that for everything i try to configure/setup and use. it never works from the first time. So much troubles with this tools its getting annoying and i have doubts if we should continue the migration within our company.


author: Kurt Callebaut
body: Seems aswel pasting , as adding/uploading file is failing.


Tags: cloud

confluence-cloud
How to get stats on Global Template usage
Asked by Juan Du Toit:

Hi,

We want to understand if global templates are being used in our instance, and specifically which ones.

We are trying to understand how we can improve our instance by cleaning up unused global templates.

Regards,

Juan


Answers:
author: Shannon S
body: Hello Juan,

Thank you for contacting us about this!

It's not possible to determine which templates are being used, but I can think of a workaround for this. If you edit the template now to include a specific label, then you could use the [Content by Label Macro](https://confluence.atlassian.com/doc/content-by-label-macro-145566.html) in the future to see if any pages were created using that template.

This won't work with past pages created with the template, but you can use it to track them in the future.

See [Create a Template](https://confluence.atlassian.com/doc/create-a-template-296093779.html):
>
> ### Labels {#toc-hId-1061239819}
>
> If you'd like all pages created using this template to have one or more labels, choosethe labels icon ![](https://confluence.atlassian.com/doc/files/296093779/747833376/1/1433226509449/labels.png) next to the breadcrumbs at the top of the page to add them.

We also do have a feature request below to audit template usage, so please vote on it and watch in order to get any updates about its progress:

* [CONFSERVER-57371](https://jira.atlassian.com/browse/CONFSERVER-57371) *Audit template usage to track popular or unused templates*

Let me know if you have any questions about this!

Regards,

Shannon
Using the API in Confluence 6.15
Asked by RODRIGO PENA RICARDO:

I have Confluence 6.15 and i am trying to update one of the pages using the API.

When i run the API for updating a page it gives me the error:

HTTP Status 405 -- Method Not Allowed

The method received in the request-line is known by the origin server but not supported by the target resource.

The user has permissions to make this kind of changes, i don't know if i'm not supposed to use the API but instead another option. Or if there is even another option to do it.

Also i'm looking at this documentation, i'm not sure if it applies for my confluence version:

<https://developer.atlassian.com/cloud/confluence/rest/#api-content-get>


Answers:
author: sara
body: Not sure what is the exact issue here.I usually use below curl to update content via api.

curl -Eusername -X PUT -H 'Content-Type: application/json' -d'{"id":"128286721","type":"page","title":"new testing","space":{"key":"xyzzy"},"body":{"storage":{"value":  
"\<p\>This is the updated text for the new page\</p\>","representation":"storage"}},  
"version":{"number":2}}' <https://xyz.confluence.com/confluence/rest/api/content/128286721>

comments: author: RODRIGO PENA RICARDO
body: Hello,

Thanks for your help, i run the curl command that you sent me but i am getting the same error:

Method Not Allowed

The method received in the request-line is known by the origin server but not supported by the target resource.

Is there any other way to do this?


author: sara
body: Hi,

Do you have a proxy like apache infront?.Is http methods like PUT allowed in the proxy config?


Tags: confluence-server

server
Expand macro - set Expand to default, NOT Collapse?
Asked by Kristin h:

Is there any way to make a page open with the expand/collapse sections EXPANDED? We do have the expand/collapse button at the top of each page, but users want the ++default++ to be expanded sections, not collapsed. They'd prefer collapsing sections manually. I hope this makes sense. Thanks.


Answers:
author: Thomas Bowskill
body: [@Kristin h](/t5/user/viewprofilepage/user-id/3219893) not from the Atlassian out-of-the box one that I am aware of

However, if you are the sys admin or can ask them, then [Refined Toolkit](https://marketplace.atlassian.com/apps/1211136/refined-toolkit-for-confluence) has this functionality (and is free). Plus [@Support RefinedWiki](/t5/user/viewprofilepage/user-id/226669) is helpful too :)

comments: author: Kristin h
body: Thanks, Thomas. I'm not a sys admin, but I'll follow up with her!


author: Ron Cavallo
body: I wish the toolkit was free for cloud, but is is not.


author: jdeklerk
body: adding link for answered cross post:  
[How to create an "Expand All" button for Confluence](https://community.atlassian.com/t5/Confluence-questions/How-to-create-an-quot-Expand-All-quot-button-for-Confluence/qaq-p/294206)

There is a note in there on how to create a user macro that expands all by default.


Tags: confluence-server

server
Pages are restricted
Asked by Ginger Troncone:

One day the team could see pages, and the next they were showing as restricted. Permissions have not been changed and all users should be able to see all pages within their confluence Space.

The project space does not have any restrictions on it. No pages have restrictions. It is totally random.


Answers:
author: Ollie Guan
body: Hi [@Ginger Troncone](/t5/user/viewprofilepage/user-id/2687368) ,

In addition to space permissions, have you ever checked whether the global permissions or page restrictions have been changed?