youngmon/atlassian-qna huggingface dataset:
Test case management
Asked by QA Innroad:

We have JIRA 7.0 and confluence + Bamboo. We are looking for Free Test case management tool which can integrate with Jira.

Explored on Zephyr, Test Rail , Qmetry etc.. , but they are paid. Do you have any Free TCM (Test case management) tool.

Please suggest.


Answers:
author: Bibek Behera
body: Hi @QA Innroad,

Please try [Zephyr Community Edition](http://getzephyr.com/products/enterprise-test-management/zephyr-community-edition), It is completely free and can be integrated with JIRA. The [user guide](https://zephyrdocs.atlassian.net/wiki/display/ZEE/Welcome+to+Zephyr) will tell you how to use the same and you can [connect your Zephyr to JIRA](https://zephyrdocs.atlassian.net/wiki/display/ZEE/Connecting+your+Zephyr+to+JIRA)by following the instruction.

You can also try out our [Zephyr demo](https://demo.yourzephyr.com/) for the look and feel of the product on the go.Please feel free to explore our knowledge base and Community forum for more information and FAQs.

<https://support.getzephyr.com/hc/en-us>.

Best Regards,

Zephyr Support.


Tags: test
Requirements are not being met by shared capabilities
Asked by Matthew Casperson:

We have remote agents hosted in AWS, and only in AWS. I have added the custom shared remote capability with the key "AgentLocation" and value "AWS".

I then created a build plan, and added the requirement "AgentLocation equals AWS". With this requirement enabled, I get the error message "No agents meet this job's requirements".

However, when I click the details of the requirement, the details page correctly reports that "All remote agents" support this requirement.

Have I missed a step somewhere? How is it that "No agents meet this job's requirements" when "All remote agents" support this requirement?

I am using Atlassian Bamboo version 5.9.0 build 5914 - 03 Jun 15


Answers:
author: Mike Friedrich
body: Another possibility is if you used the "dedicate agent" feature. Dedicated agents do not count.

comments: author: Mike Friedrich
body: That's both directions, if you have this job using dedicated agents, then it won't use any others.


author: Matthew Casperson
body: I just noticed <https://jira.atlassian.com/browse/BAM-15274>, which seems to have a similar issue.


Tags: bamboo-administration
Is there a way to deploy a war file to JBOSS from Bamboo?
Asked by Asael Sep?lveda:

I need to deploy applications to a JBoss Servers. Is there a straight forward way to do it similar to a tomcat deployment?

I saw the Bamboo JBoss plug in, but it is not supported on newer versions of Bamboo


Answers:
author: Alexey Chystoprudov
body: You can install it manually to an unsupported version of Bamboo and check if it works for you. It installs to 5.9.7 without any issues


Tags: bamboo-administration
changing default Content-Type header to utf-8
Asked by James T Moon:

Using bamboo, when viewing a *Full Log* of a job (e.g., a URL like http://10.1.2.3:8085/download/PROJ1-JOB1/build_logs/PROJ1-JOB1-43.log), the HTTP Header `Content-Type` is value `text/plain`. This causes the UTF characters in the logfile to display as non-sense ASCII characters.

**How can I change the Content-Type header to include or append `charset=utf-8` for files of Mime Type `text/plain` ?**

My browser, firefox 43, wants to default to encoding "Western". Even if I found a workaround in firefox, I'd prefer that this just work correctly in all browsers. That requires sending the `charset-utf-8` in the response header.

Using *Atlassian Bamboo version 5.9.7 build 5920*.


Answers:
author: James T Moon
body: Similar, but not the same as <https://answers.atlassian.com/questions/24655923/keep-charsetutf-8-off-of-content-type>


Tags: bamboo-administration

utf
Uploading artifacts from Remote Agent to Bamboo Cloud fails
Asked by Karthikeyan Marudhachalam:

Hi,

We're using Bamboo Cloud with Remote Agent (not Elastic Agent) for building our project. The build step succeeds fine in the remote agent. However, uploading artifacts to Bamboo cloud fails with 403 Forbidden error. I've verified that outgoing connections from the agent to the internet is open on all ports. Please let me know how to troubleshoot this issue.

Logs from remote agent:

```
2015-12-16 13:18:21,077 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [ExecuteBuildTask] Running post build plugin 'Artifact Copier'2015-12-16 13:18:21,078 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [BuildArtifactPostProcessor] Copying the build artifacts for build: ES-CI-JOB1-82015-12-16 13:18:21,425 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [AbstractArtifactManager] Publishing [EventStore Artifacts] for ES-CI-JOB1-8: 4 file(s) matching [**/build/distributions/*.zip] in directory /home/ec2-user/bamboo-agent-home/xml-data/build-dir/ES-CI-JOB12015-12-16 13:18:21,425 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [AbstractArtifactManager] Trying to publish the artifact with handler: com.atlassian.bamboo.build.artifact.BambooRemoteArtifactHandler2015-12-16 13:18:46,803 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [BambooArtifactHttpTransport] Finished writing the artifact to the output stream.2015-12-16 13:18:46,804 ERROR [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [BambooArtifactHttpTransport] Unexpected HTTP status code: HTTP/1.1 403 Forbidden2015-12-16 13:18:46,804 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [AbstractArtifactManager] Handler com.atlassian.bamboo.build.artifact.BambooRemoteArtifactHandler did not publish the artifact2015-12-16 13:18:46,804 WARN [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [AbstractArtifactManager] Unable to publish artifact [EventStore Artifacts]:2015-12-16 13:18:46,804 INFO [0-BAM::ip-x-x-x-x.ec2.internal::Agent:pool-3-thread-1] [RemoteExecutionPhaseServiceImpl] EventStore - CI - Default Job #8 (ES-CI-JOB1-8) execution finished
```

Agent version: atlassian-bamboo-agent-installer-5.10-OD-10-008.jar

Thanks,

Karthi


Answers:
author: Mauro Badii
body: The bug report for this recent problem can be found at <https://jira.atlassian.com/browse/BAM-17040>


author: Przemek Bruski
body: We are aware of this issue. It's an infrastructure problem on our side, the request to fix it has been submitted to the infra team.


author: Alexey Chystoprudov
body: Hello @Karthikeyan Marudhachalam,

Please create request at support.atlassian.com. Our Support engineers will be happy to help you


Tags: cloud
Run integration test after deploying a build?
Asked by Daria Chen:

In Bamboo tutorial, it shows us to separate build/deploy/test/report into different stages in a build plan, what if I use another "deployment project" to deploy my artifact, then how can I trigger my integration test after the deploy job is done?

It looks like a "deployment project" is quite independent from "build plan" and I don't how to continue my CI process after that.

Please share your practice with me. Thanks!


Answers:
author: VikasB
body: You can use Cucumber For Bamboo plugin. This plugin adds Cucumber parsers in Build as well ad Deployment plans. It provides options to pass or fail build if any test is failed or based on failure threshold or can just print test results in Log without affecting deployment status.  
The plugin also adds new UI elements to display deployment tests, Cucumbers results and pie chart of tests. It also has features to automatically link tests with JIRA issues.  
<https://marketplace.atlassian.com/plugins/com.mdb.plugins.cucumberforbamboo/server/overview>


author: Rui Jarimba
body: Same problem here. BTW I have found the following link with some workarounds:

<https://answers.atlassian.com/questions/245008>
How can I get the bamboo wrapper service to pass the trust store
Asked by Frank Latino:

When installing the bamboo agent on a RHEL 7 host using the following command:

```
java -Djsse.enableSNIExtension=false -Djavax.net.ssl.trustStore=&lt;path-to-truststore&gt; -Djavax.net.ssl.trustStorePassword=&lt;password&gt; -jar atlassian-bamboo-agent-installer-5.9.7.jar https://&lt;mybambooserver&gt;/agentServer/
```

I continually get PKI errors. I used the SSL poke utility and the truststore works fine. I also am able to run the agent without the wrapper using this command:

```
java -Djsse.enableSNIExtension=false -Djavax.net.ssl.trustStore=&lt;path-to-truststore&gt; -Djavax.net.ssl.trustStorePassword=&lt;password&gt; -jar bamboo-agent-5.9.7.jar https://&lt;mybambooserver&gt;/agentServer/
```

Is anyone else having this issue? I'm on Bamboo Server 5.9.7 build 5920.


Answers:
author: Przemek Bruski
body: You need to add these extra switches into the bamboo-agent-home/conf/wrapper.conf file
Bamboo Maven Grunt Integration
Asked by Ashwini Sharma:

Hi,

We are trying to integrate Maven Grunt Plugin into our existing POM.XML. In this endeavor, we have successfully integrated the Maven Grunt Plugin and able run maven build from terminal. But when we are trying to invoke the Maven build thru Bamboo, Bamboo is not executing the goals defined in the Maven Grunt plugin.

Please suggest how to proceed on this?

Thanks,

Ashwini


Answers:
author: ben_enercast
body: Hi, we got the same issue. Any solutions?

Thanks,

Bernd
How can I bulk-delete builds?
Asked by chris moore:

*This question is in reference to Atlassian Documentation: [Deleting the results of a plan build](https://confluence.atlassian.com/pages/viewpage.action?pageId=289276916)*

Ask your question here...


Answers:
author: rsperafico
body: Hello Chris,

Thank you for your inquire.

The best approach would be by setting them up to expiry as there is no bulk action for it.

Please, refer to [Configuring build results expiry for a plan](https://confluence.atlassian.com/bamboo/configuring-build-results-expiry-for-a-plan-289276917.html) documentation for further information.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: bulk-edit

cloud

remove
Is there a way to disable this rerun failed jobs functionality?
Asked by Eric Jankowski:

*This question is in reference to Atlassian Documentation: [Rerunning a failed stage](https://confluence.atlassian.com/pages/viewpage.action?pageId=289276867)*

My team is, let's say, less than diligent about tracking down intermittent test failures. I want to get a better view of how and why our jobs are failing, but many of our build logs show a successful build even after many rerun attempts as a result of bamboo overwriting the build history. I want the failures to be a little more painful for my team, so they will be more motivated to fix them, and I want to have more ammunition to prioritize those fixes. Is there a way to configure either a job our a server to disallow the "Rerun failed.." functionality?


Answers:
author: Matthew Smith
body: I wish this could be disabled as well... hate losing the logs. ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")
Problem creating a new SLA priority
Asked by Jeferson Carlos dos Santos:

I created a request type and wanted to create a specific SLA for this request type. I'm trying to put it in JQL = "Request Type" = "Teste1" , but an error appears in JQL: - The Request Type field does not exist or you do not have permission to view it.


Answers:
author: Teja
body: Hi [@Jeferson Carlos dos Santos](/t5/user/viewprofilepage/user-id/4968071)

Welcome to Atlassian Community!

Could you ensure that the recently added request type is included in the project's mapping for issue types? After that, can you attempt to add the request type to the SLA.

Let me know if this works.

Thanks,

Teja

comments: author: Jeferson Carlos dos Santos
body: Could you help with that? I am new Jira user and I dont know how to do verify it


author: Teja
body: Hi [@Jeferson Carlos dos Santos](/t5/user/viewprofilepage/user-id/4968071)

please navigate to project setting -\> request type and check for your newly created request type which has to be mapped to any issue type in that project.

![Screenshot_8.png](https://community.atlassian.com/t5/image/serverpage/image-id/299059i71CF54053380A50E/image-size/large?v=v2&px=999 "Screenshot_8.png")

Later you can go to project settings -\> SLA -\> Add new SLA -\> add goal as shown below -

![Screenshot_9.png](https://community.atlassian.com/t5/image/serverpage/image-id/299060iF3EFF3D3ECE66E5C/image-size/large?v=v2&px=999 "Screenshot_9.png")

Let me know if this helps.

Thanks,

Teja


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to have animations pop up on a ticket form?
Asked by Jayda Zeller:

I am creating an IT ticketing form and I want to use the if then clauses to trigger something like confetti on the screen if the ticket is solved. For example, I have my ticket basically ask the customer what issue theyre having and I use the if then clauses to keep asking relevant troubleshooting steps and one of the final questions is "Did this fix your problem" and if the user clicks "yes" I have a text box saying "You're issue is solved! No need to submit the ticket" but I also want confetti or fireworks or something fun to pop up on the screen lol.


Answers:
author: Eugenio Onofre
body: Hi [@Jayda Zeller](/t5/user/viewprofilepage/user-id/5397437)

Welcome to the Atlassian Community.  
There is no way to achieve desired behavior in Jira Service Management cloud. I also did a research to see if a plugin from Marketplace would assist but could not find any option.

Please consider accepting this answer in case it helps you resolve your issue so it may also help other users from the Community in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
know the available storage you have an account in jira service management
Asked by Pedro Marca Huamancha:

Hello team,

Your support by telling me where in the Jira portal I can obtain the storage intended for the Jira Service Management product.


Answers:
author: Laurie Sciutti
body: Hello [@Pedro Marca Huamancha](/t5/user/viewprofilepage/user-id/5397238) \~ You must be a site admin to track storage.

To track storage for your site:

1. Go to [admin.atlassian.com](http://admin.atlassian.com/). Select your organization if you have more than one.

2. *This step is different depending on your user management experience:*   
   - Original: Select the site's name and URL to open the **Admin** for that site.   
   - Centralized: Select **Products** then select the site from the left hand side.

3. Under **Site settings** , select **Storage**.

4. For each product, you'll see the amount of storage used and the amount remaining (if it's not unlimited).

Ref: <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>

comments: author: Pedro Marca Huamancha
body: Thank you, the information provided was very helpful to me


Tags: cloud

jira-service-management

jira-service-management-cloud
Can reply from Custom mail address to the user to update a comment in Jira service ticket ?
Asked by Neeraj Pandey:

Can reply from a Custom mail address to the user to update a comment in the Jira service ticket?

\> User sends a mail to a custom mail address, which we added as our primary service ticket mail address from email requests.

\> User comment is updated in a service ticket, but if an assigned agent of that ticket replies to a user from the custom mail address does not update on a ticket as a comment.

\> Can we reply to the user from the custom email address directly to update a comment in the ticket? Do not want to update a comment in Jira ticket from Jira directly.


Answers:
author: Rebekka Heilmann _viadee_
body: The proper way would be to configure your custom email as outgoing adress as well and use Jira as your main tool.

Why would you want to switch between JSM and Email?

Workaround might be: put your custom email adress in CC when you reply to your customer. If your JSM Instance is set up to add replies as comments to existing issues, it probably adds your reply as comment automatically. You'd need to try that out though, as it's not the standard use case.

comments: author: Neeraj Pandey
body: Thanks for the answer Rebekka, my issue resolved i have added my custom email address as people after sending an invite. After that any reply i send from custom mail address it update in ticket also (only need to add custom mail address in cc also while replying to user).


author: Rebekka Heilmann _viadee_
body: Cool - if your issue is resolved, please accept the answer as such, so other people in the community can see your question has been answered and find the appropriate solution here.


author: Tomasz Gorzkiewicz
body: "Can we reply to the user from the custom email address directly to update a comment in the ticket? "

Did you create custom field "CC" and added your custom mail there? It's not working for me.. I still cannot see my answer in the custom mail mailbox..


Tags: cloud

jira-service-management

jira-service-management-cloud
Forms in Jira Service Management (Data Center)
Asked by Keith C:

Hello-

We are looking to create simple, customizable forms in Jira Service Management (Data Center). However, I see this functionality is only available as part of JSM Cloud.

Will this be available as part of JSM Data Center in the near future? Or will we need to install the ProForma/ProForma Lite plug-in?


Answers:
author: John Funk
body: Hi Keith - Welcome to the Atlassian Community!

There is a basic built-in form that comes with JSM. However, if you want something more robust, like conditional fields, you will need to install the ProForma app add-on - either paid or free.


Tags: jira-service-management

jira-service-management-server

server
People replying to JSM email notifications leading to delays
Asked by Ben Weisman:

Hello,

Is there a way that users can reply to email notifications that they receive when their ticket is updated?


Answers:
author: Marcus Jones
body: Hi [@Ben Weisman](/t5/user/viewprofilepage/user-id/655512) ,

Have you checked the product configuration settings? If you navigate to Settings\>Products\>Configuration and make sure that under Email "Yes, allow all emails that contain a valid issue key to be added as a comment to the issue" is checked. If you already have this set correctly, you may want to consider the below items under that state "To ensure comments are enabled from everyone you must..."

\~Hope this helps

![AllowComment_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298793i880DB98D7C537EFF/image-size/large?v=v2&px=999 "AllowComment_Jira.png")


author: Fabian Lim
body: Hi [@Ben Weisman](/t5/user/viewprofilepage/user-id/655512)

Usually once the following events happen in a ticket and the customer notifications are enabled, they should get an email where they can reply back to it.

![customer_notifications.png](https://community.atlassian.com/t5/image/serverpage/image-id/298785iF1F34C50B91050C9/image-size/large?v=v2&px=999 "customer_notifications.png")

Now the question is what you mean by an "update". Not all updates (i.e. custom field change vs transition) in a ticket by the agent will send a customer notification.

Fabian

comments: author: Ben Weisman
body: Hi [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) people are replying directly to the email and it's not getting added to the ticket as a comment.


author: Fabian Lim
body: You may be having this issue then: <https://confluence.atlassian.com/jirakb/emails-are-not-processed-into-comments-or-new-requests-in-a-jira-service-management-project-1209869276.html>


Tags: cloud

jira-service-management

jira-service-management-cloud
number of agents assigned to my jira service management account
Asked by Pedro Marca Huamancha:

on the jira service management platform, where I can locate the number of agents that have been acquired.


Answers:
author: Joseph Chung Yin
body: [@Pedro Marca Huamancha](/t5/user/viewprofilepage/user-id/5397238) -

Welcome to community. As a site admin, you can find the number of agent license information from Admin (Settings \>\> Billing)

![2024-01-03_9-14-39.png](https://community.atlassian.com/t5/image/serverpage/image-id/298774i07648525772F1326/image-size/large?v=v2&px=999 "2024-01-03_9-14-39.png")

Hope this helps.

Best, Joseph

comments: author: Pedro Marca Huamancha
body: thanks for the support.


author: Marcus Jones
body: Hi [@Pedro Marca Huamancha](/t5/user/viewprofilepage/user-id/5397238) ,

Welcome to the community!

Are you looking for the total number of Agents (Licensed JSM Users) in your account? If so, the directory can be found in the admin portal under directory which will show Total Users, Active Users, # of Administrators. You can also filter by active/suspended/deactivated as well as role, User access, and Customer access.![UserStatusList_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298756i00A6F654376CEB21/image-size/large?v=v2&px=999 "UserStatusList_Jira.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM license question
Asked by gregory_wallace:

Greetings,

How would I go about finding license and user info in JSM Cloud? I thought I knew how but, I was wrong.


Answers:
author: Marcus Jones
body: Hi [@gregory_wallace](/t5/user/viewprofilepage/user-id/5348425) ,

To view the full user list you'll need to be a global admin. The directory can be found in the admin portal under directory which will show Total Users, Active Users, # of Administrators. You can also filter by active/suspended/deactivated as well as role, User access, and Customer access.

For your invitation settings, these will also be in the admin portal but will be under the Products tab and then User Access Settings. This will show Approved Domains, User Invite settings, and invitation link settings.

\~Hope this helps!

![userInviteSettings_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298753i1F28DD35B183F7A0/image-size/large?v=v2&px=999 "userInviteSettings_Jira.png")![UserStatusList_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298754iE493480AD9AB1BBD/image-size/large?v=v2&px=999 "UserStatusList_Jira.png")

comments: author: gregory_wallace
body: [@Marcus Jones](/t5/user/viewprofilepage/user-id/5132701) Thank you!


author: gregory_wallace
body: [@Marcus Jones](/t5/user/viewprofilepage/user-id/5132701)

I have one more question. When i try to look upi the invitations I don't see User Access Settings as an option. From the admin cog i clicked Products and ended up here. Did I miss a step?![Screen Shot 2024-01-03 at 1.42.14 PM (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/298792i2402440CAF9720E0/image-size/large?v=v2&px=999 "Screen Shot 2024-01-03 at 1.42.14 PM (2).png")


author: Marcus Jones
body: Looking at your URL I think you're in the global settings not the admin settings. The URL for the admin portal changes from \<YourSite\>.atlassian.net to admin.atlassian.com/.

If you select the Cog icon upper right and go down and select User Management under Atlassian Admin. Once on that page you should see "Products" across the top toolbar, select that and then "User Access Settings".

![AdminPortal_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/298797iE83694060FE78BC6/image-size/large?v=v2&px=999 "AdminPortal_Jira.png")![atlassianadmin.png](https://community.atlassian.com/t5/image/serverpage/image-id/298798i7AA72F93FAE8B477/image-size/large?v=v2&px=999 "atlassianadmin.png")


author: gregory_wallace
body: [@Marcus Jones](/t5/user/viewprofilepage/user-id/5132701)

Again. thank you so much!


Tags: cloud

jira-service-management

jira-service-management-cloud