youngmon/atlassian-qna huggingface dataset:
How to get an overview of all saved form fields, attached with open tickets?
Asked by fabio_cabrita:

Hello everyone,

I have an issue, we have forms for onboarding and offboardings, that are attached automatically on requests related with these subjects, and we are having issues with visibility, in general.

Before we were using an excel table, from where we were controlling all related steps per onboarding and offboarding, and it was possible that way to check per step all users, but now we have to go on each ticket/request to check each form, and this is a huge hassle.

Do you know a way from where we could have an overview of all form fields related with open tickets? if there was a way from where we could update such fields from an overview that would be really great.


Answers:
author: Rudy Holtkamp
body: Hi [@fabio_cabrita](/t5/user/viewprofilepage/user-id/5389554) ,

There are two ways to do this:

1. For each form field you need to link it to a Jira field. When a form is filled, the Jira fields will automatically be filled too. This is the easiest way to get the overview you want.  
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348970i67FAD66C8A9864E9/image-size/large?v=v2&px=999 "image.png")
2. You can use automation to do an [API call](https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-issue-issueidorkey-form-formid-format-answers-get) to get the answers from the forms. This is quite a complicated procedure, but if you are handy with automation and REST API you can pull this of.

Good luck,

Rudy

comments: author: fabio_cabrita
body: So there's no way to show saved info of those forms on some sort of dashboard or anything like that, is that it?  

I know how to handle API calls and automation, but was expecting something built in to check this info, since there are index's per field, so it's possible to show/organize these inside of a table.  


Tags: cloud

jira-cloud
How to get one specific linked issue type in automations?
Asked by Khira Niemeier:

We have an Automation that is supposed to change the Parent of a Subtask to the linked Issue of its parent and it worked fine with just one cloned issue.  

It is using:

"key": "{{issue.parent.issuelinks}}"  

Now we have the problem that there is more than one linked issue on the Parent and it doesn't work anymore (as it can't insert more than one key).  

How can I grab only the "clones" linked issues of the parent?  

I already tried these and I am running out of ideas:  

"key": "{{issue.parent.issuelinks.clones}}  
"key": "{{issue.parent.issuelinks(clones)}}  
"key": "{{issue.parent.linkedIssues(clones)}}  
"key": "{{issue.parent.linkedIssues.clones}}  
"key": "{{issue.parent.linkedIssues"clones"}}  

<br />

Please send help :D


Answers:
author: Khira Niemeier
body: After [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) helped me understand how filtering lists works, I could fix my automation.  

Just in case somebody needs a similar automation I will leave the details here. :)  

![Screenshot (5).png](https://community.atlassian.com/t5/image/serverpage/image-id/349189iB33347643F692648/image-size/large?v=v2&px=999 "Screenshot (5).png")

When a Subtask is created the automation clones it and afterwards uses "for: most recently created issue" to edit the Parent (which assignes it not to its own Parent, but the Issue the Parent was cloned from).  

So this Automation is for Issues where you want a copy from and if you add Subtasks you want to make sure they are going to be in the original issue as well.  

![Screenshot (6).png](https://community.atlassian.com/t5/image/serverpage/image-id/349190iDB342193CC8E2937/image-size/large?v=v2&px=999 "Screenshot (6).png")  

for copy paste:  
"key": "{{#issue.parent.issuelinks}}{{#if(equals(type.outward, "clones"))}}{{outwardissue.key}}{{/}}{{/}}"  

<br />

In general I learned filtering the lists works with the link direction wich are: inward and outward (or both).  
So in our case above as it is "clones" it uses "outward". If it was a "is cloned by" link it would be inward.  

Thanks again - this really helped me a lot. \<3  

<br />

comments: author: Bill Sheboy
body: I am glad to learn that helped, and...

Your rule uses the Issue Created trigger. That one can fire so quickly that some data may not yet be available to the rule. This may cause unexpected behavior (e.g., incorrect condition results) or errors.

To solve this I recommend **always adding the Re-fetch Issue action immediately after the Issue Created trigger**. This will slow down the rule a bit and reload the data before the rule proceeds with processing.


author: Bill Sheboy
body: Hi [@Khira Niemeier](/t5/user/viewprofilepage/user-id/5310055)

Please see my response to your other question, for the same need, here:

<https://community.atlassian.com/t5/Jira-questions/Re-Re-Smart-Values-Linked-Issues/qaq-p/2820601/comment-id/1053889#M1053889>

Kind regards,  
Bill


Tags: cloud

jira-cloud
I want to create one Kanban/Scrum board combining tasks from different projects
Asked by Annika ?str?m:

Atm we have multiple projects ongoing on JIRA in kanban/ and Scrum-boards that one development team are working on.

I as a project manager want to do kind of sprint planning and to pick tasks from different projects and add into one board.

Is there any easy way to do this in JIRA?

/Annika


Answers:
author: Mehmet A _Bloompeak_
body: Hi [@Annika ?str?m](/t5/user/viewprofilepage/user-id/5600304) ,

You can have multiple projects in a single board by editing the board filter.

1. Click on the 3 dots in your board
2. Click on Configure board
3. Edit your filter query to include multiple project. e.g *project in (Project-1, Project-2)*

![edit board filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/348958i1E5F1338A61929D5/image-size/large?v=v2&px=999 "edit board filter.png")

comments: author: Annika ?str?m
body: Hello,

Thank you very much for your support!

My view in Settings are not the same. Do you know why?

See attached picture.

<br />

![Skjermbilde 2024-09-24 135706.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348963i1AE674CA1B0D060D/image-size/large?v=v2&px=999 "Skjermbilde 2024-09-24 135706.jpg")


author: Mehmet A _Bloompeak_
body: This is because your project is team-managed and my project is company-managed. Team-managed project board UI is different.

You can find your filter by using the below url.

```
/jira/software/c/projects/YOUR-PROJECT-KEY/boards/YOUR-BOARD-ID/?config=filter
```

Please replace YOUR-PROJECT-KEY and YOUR-BOARD-ID with your actual values.


Tags: cloud

jira-cloud
[JMWE] Automation to fill day count
Asked by RIZKY JTUASIKAL:

I have a custom field :

"Latest Plan Live." (date field)

I am implementing automation to fill in my "Days to fill" field with the number of days.

For example:

**Latest Plan Live** = March 1

**Current Date (calendar date)** = March 30

Days to fill should show 30 (?)

I have this formula, but got an error message:  
![date.PNG](/t5/image/serverpage/image-id/348941i8F08BC87FC635FEE/image-size/large?v=v2&px=999 "date.PNG")

How do I need to update this formula to produce the correct count of calendar days?


Answers:
author: David Fischer
body: Hi [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649)

Try this:

```
{{ now | date('diff', issue.fields["Latest Plan Live"], 'days') + 1 }}
```

See <https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/466323491/date+filter#diff> for details

comments: author: RIZKY JTUASIKAL
body: Hii [@David Fischer](/t5/user/viewprofilepage/user-id/538255) ,

Thanks in advance for answering my question..

But I want to ask again,  
when I did the first test with the following dates:

**Current day = September 25, 2024**   
**Latest Plan Live = September 20, 2024**

<br />

![pass.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349140iAC82D882184928AD/image-dimensions/454x247?v=v2 "pass.PNG")

I get the result 6.

![day.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349141i17BC492B65B50A6D/image-size/large?v=v2&px=999 "day.PNG")

<br />

<br />

<br />

Then I did the 2nd test, where the data is as follows:

**Current day = September 25, 2024**   
**Latest Plan Live = September 30, 2024**

I get the result -3.

![error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349143i96B14451A752E4C6/image-size/large?v=v2&px=999 "error.PNG")  
But shouldn't the result be -6?

![days.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349142i5E1054C13A0EA1E8/image-size/large?v=v2&px=999 "days.PNG")

CMIIW  

<br />

Once again, thank you very much for your help [@David Fischer](/t5/user/viewprofilepage/user-id/538255)


author: RIZKY JTUASIKAL
body: Hi [@David Fischer](/t5/user/viewprofilepage/user-id/538255) ,

I found an alternative query, and maybe we can use it.

![bd.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349145iAE1A10B37BC001F9/image-size/large?v=v2&px=999 "bd.PNG")

with the following dates:

**Current day = September 25, 2024**   
**Latest Plan Live = September 30, 2024**But I would still like to know the answer to the question I asked earlier


author: David Fischer
body: Hi [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649)

You should actually remove the "+1" from my previous snippet.

As for using businessDiff, it's different since it only counts business days, but sure, you can use it instead of "diff" in my previous snippet.


author: RIZKY JTUASIKAL
body: Hi [@David Fischer](/t5/user/viewprofilepage/user-id/538255) ,

Well, thanks for the answer, David.  
I really appreciate it.  

God bless you :)


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

automation

cloud

date

jira-automation

jira-cloud

jmwe
Bitbucket Integration
Asked by Furkan:

Hello everyone,

Recently we have noticed that our bitbucket integration with Jira isn't working anymore. I have checked on the Jira projects if the feature "Code" is turned on which it is. On bitbucket I checked with integrated apps and our Jira is in there, yet we can't make branches within Jira tickets


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You could go to settings \>\> products \>\> DVCS and try refresh repositories.

![Screenshot 2024-09-25 at 9.51.10?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349150i76786A75E58D2BBF/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 at 9.51.10?AM.png")

comments: author: Furkan
body: Hello Mohanraj, Thank you for your response, I checked the connection to our bitbucket and all of our repositories were disabled, so I decided to disconnect and reconnect our bitbucket which has enabled all of our respositories but they are still not visibile in our Jira tasks.

We want the development fields visible in our tasks, I have checked in our development tools and we can see bitbucket cloud, but we cant find in the tasks![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349209iBF5D6E4DD8919918/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349208iEC677B09B7C68865/image-size/large?v=v2&px=999 "image.png")


author: Furkan
body: nevermind, after some more digging we found out that the permissions weren't set correct


author: Mohanraj Thangamuthu
body: Thanks for the update.


Tags: cloud

jira-cloud
Hi all! I am trying to add a non working day into my team's Jira board for current sprint. However w
Asked by aayush_sharma:

Hi all! I am trying to add a non working day into my team's Jira board for current sprint. However when I click on configure board, I do not get the option to add non working days, please help.


Answers:
author: Trudy Claspill
body: Hello [@aayush_sharma](/t5/user/viewprofilepage/user-id/5600229)

Welcome to the Atlassian community.

Are you working with a board for a Team Managed project? Look at the bottom of the navigation panel on the left while viewing the board.

![Screenshot 2024-09-24 at 1.00.45?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349080i6EFDA73D222C2306/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 1.00.45?PM.png")

The ability to configure working days for a Scrum board is not available for Team Managed projects. It is available only for Company Managed project.s


author: aayush_sharma
body: Thanks for the response Trudy, I am in a team managed project, so I believe I won't be able to add a non-working day


Tags: cloud

jira-cloud

jira-software
Create an Issue - Actual result: Actual result is required.
Asked by Yohan:

Hi

<br />

I'm trying to create an issue at Jira : Issue type : Task and an error message appear that

This field is not really required at Task fields scheme

```
Actual result: Actual result is required.
```


Answers:
author: Manoj Gangwar
body: Hi [@Yohan](/t5/user/viewprofilepage/user-id/5600214)

Please check the field configuration scheme and search for this field if it is required then make it optional.

Else check the workflow for the Task issue type and check if there is any validator applied on the create transition. If it is applied then you can remove.


author: Cristian IONESCU
body: Hi Yohan,

You can check the Workflow for the **Create** transition.

This may have set a **Validator** based on this field: Actual result.

Hope this helps.


author: Shreeja J
body: Hello [@Yohan](/t5/user/viewprofilepage/user-id/5600214)

The error message you're encountering suggests that the "Actual result" field is being marked as required in the field configuration scheme for the Task issue type.

To resolve this:

1. Field Configuration: Check the field configuration for your project and ensure that "Actual result" is marked as required only where necessary  
2. Screen Scheme: Make sure that the "Actual result" field is included on the screen for the Task issue type. If it's marked as required, but not on the screen, this can cause an error  
3. Custom Field Settings: Review the settings for the custom field "Actual result" to ensure it's properly associated with the Task issue type.

After updating the configuration, try creating the Task again to see if the issue is resolved.

Thanks,  
Shreeja J


Tags: cloud

jira-cloud

jira-software
I have a problem to change the role for an actual user of Jira
Asked by Maghlazi Mariama:

I want to change the role for a user but i can't cause i always get this message" Vous avez atteint le nombre maximal d'utilisateurs pour votre offre Jira. Pour ajouter cet utilisateur, passez ? l'offre sup?rieure"


Answers:
author: Manoj Gangwar
body: Hi [@Maghlazi Mariama](/t5/user/viewprofilepage/user-id/5517057) Welcome to the community!

**You get this message when you exceed the tier of users for which you are paying** - not the total capacity of the system. Check your billing to see what tier of user count you have paid for and increase that if necessary.  

You can remove license allocations from users by logging into admin.atlassian.com, selecting the site, and clicking the ... button next to the user's name. Then, select Show Product Access, uncheck the box next to the product, and click Save.   


Tags: cloud

jira-cloud
company managed timeline does not refresh view if issue is changed
Asked by Lukas Harrer:

Hi,

if I change something in an issue out of the timeline (e.g. Status to "Done"), the timeline does not refresh the view, instead the issue is still shown as "in progress" while in the field it is already "done". Only if I refresh the browser the view of the timeline is updated again. But doing so, I need to open / unfold the epic and task again to see the change of the subtask, as it does not automatically unfold / open all epics/tasks again.

Does somebody know how to solve this?

BG Lukas


Answers:
author: Bill Sheboy
body: Hi [@Lukas Harrer](/t5/user/viewprofilepage/user-id/5539415) -- Welcome to the Atlassian Community!

Short answer: the page needs to be refreshed to update the timeline view for that scenario.

*As a disclaimer, I am just another Jira user and have no specific knowledge of the internals of the application(s).*

There are some things in Jira Cloud which dynamically update in the views based on changes to issues, settings, etc. That sometimes applies for Jira project boards, backlogs, etc. But there are many more areas where the view is based on the point-in-time information when the view was displayed (such as for timeline). And then there are things in the middle, such as dashboard gadgets which can have an automated update setting on a specific cadence.

Kind regards,  
Bill

comments: author: Lukas Harrer
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Thanks for the fast reply!  
So why is there a difference in company-managed and team-managed projects....Latter refreshes immediately if I draw, eg. a block/linked issue. First, does not refresh and shows the block only after refreshing the page.

Is there any setting to have the team-manages behavior in company-managed projects?

Bg Lukas


author: Bill Sheboy
body: Team-managed projects (TMP) are a more recently added set of features to Jira, and differ in many ways from company-managed (CMP) ones. And so the underlying code appears to differ to support those things you observe (and creates some incompatibility with other Jira features). The TMP target audience is for teams managing their own boards, issue types, workflows, etc. without the assistance of their Jira Site Admin.

There appear to be some aspects of TMP which are gradually being added to CMP, but there is no setting to "make my CMP work like TMP".


author: Lukas Harrer
body: Thank you for the answer Bill Sheboy.  
Do you also know if there are any near future plans to add those minimum features to CMP?  
Otherwise I have to think again to change for a TMP, as the CMP is not useable without a refreshing timeline...


author: Bill Sheboy
body: I do not, as I am just another Jira user with no special access / information :\^)

My recommendation would be to read the weekly blog updates for upcoming changes: <https://confluence.atlassian.com/cloud/blog>

And, to add watches in the community articles for Jira updates, perhaps on keywords like "team-managed".


Tags: cloud

jira-software

jira-work-management-cloud

timeline
JMWE post function auto add component based on parent issue
Asked by Nicolas Andika:

Dear all,

I have created a workflow for subtask issue. I want to create a post function in the create transition to set issue fields (Components) based on the component field value of the parent issue? how to make it happen? whats the value of the nunjucks template?

Thankyou


Answers:
author: Manoj Gangwar
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

You can use.

{{issue.parent.fields.components}}

comments: author: Nicolas Andika
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)

when i use this and i test it, the result is empty ![Screenshot 2024-09-24 at 16.49.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/348926i4EC3F4AC511293E5/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 16.49.07.png")


author: Manoj Gangwar
body: Then you can use the Copy issue fields post-function

![Screenshot 2024-09-24 153839.png](https://community.atlassian.com/t5/image/serverpage/image-id/348940i2B0BE827BA5B2AA3/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 153839.png")


author: Nicolas Andika
body: Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)

Thanks for the help, it works


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-cloud

jmwe
Cloning Issue type between projects
Asked by mdeloreto:

Is it possible to clone an issue type from one project into another? I don't want to clone a specific issue, just the issue type so I can have all the same fields/order/etc., made available for a different project.


Answers:
author: Trudy Claspill
body: Hello [@mdeloreto](/t5/user/viewprofilepage/user-id/5525473)

What is the project type for the source project and the destination project? You can get that information by looking at the entries for each project in the View All Projects page under the Projects menu.

If the source or destination project is Team Managed, the answer is no.

If the source and destination projects are both Company Managed, then the answer is maybe. A number of additional questions need to be answered such as:

1. Do the projects use the same Field Configuration Scheme?

2. If not, does the destination project share its Field Configuration Scheme with one or more other projects?

3. Do the projects use the same Issue Type Screen Scheme?

4. If not, does the destination project share its Issue Type Screen Scheme with one or more other projects?

In any case there is no simple, one step process for what you want to do. It would be a multiple step process.


Tags: cloud

jira-work-management-cloud
Add automation to tasks created via a form submission
Asked by Emily Luehrs:

We have an intake form for folks to request or suggest something to the team and I am trying to create an automation that will run on the task that is created by the form submission to assign the task to someone etc. I have searched and having found a way to do so?


Answers:
author: Bill Sheboy
body: Hi [@Emily Luehrs](/t5/user/viewprofilepage/user-id/5354189) -- Welcome to the Atlassian Community!

Does your Jira Work Management (JWM) project form create a Jira issue in the project? If so, you could try an automation rule, triggered on issue created, to perform the assignment.

The key will be to identify the source of the issue was a form. I believe a label is added with *business-form*, and that could be checked in the rule to distinguish from other created issues.

To get you started creating your rule, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

For example...

* trigger: issue created
* action: re-fetch issue (This reloads the issue before the rule proceeds to prevent timing problems.)
* issue fields condition: labels contains business-form
* ...more conditions / logic to decide and assign the issue

Kind regards,  
Bill
How to duplicate a flower project
Asked by CLAIRE:

Hello, I'd like to duplicate, have a copy of the first project the maekn P2P - BPMN flow. Can someone help me ?

![Flower jira .png](/t5/image/serverpage/image-id/334008i0BF59A1D94306845/image-size/large?v=v2&px=999 "Flower jira .png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can create a project by using the settings from different project. <https://support.atlassian.com/jira-software-cloud/docs/create-a-new-project/>


Tags: bauer.bpmn.workflow.flowers

cloud