youngmon/atlassian-qna huggingface dataset:
403 forbidden on Confluence REST API PUT
Asked by Boyang Fan:

I am looking to automate a procedure of creating new pages and also editing existing pages within Confluence.

Currently, I am referencing the following document:

<https://developer.atlassian.com/cloud/confluence/rest-api-examples/>

When playing around with the APIs, I noticed that all GET commands doesn't really give me any issues and returns back what I like to see. However, everytime I make a PUT or POST command, i get a response back of 403 forbidden. I have verified that my account can create, modify pages and spaces within the UI so theorically I should have the same privilege when making API calls.

An example of a CURL I used is as following to create a new page:

curl -u admin:admin -X POST -H 'Content-Type: application/json' -d'{"type":"page","title":"new page","space":{"key":"VAL"},"body":{"storage":{"value":"\<p\>This is a new page\</p\>","representation":"storage"}}}' <https://company.atlassian.net/wiki/rest/api/content/>

I have verified that there exists a space named "VAL". Any suggestions on what I can do or what is causing this issue?


Answers:
author: Merle Fischer
body: Hi Boyang,

might not be helpful, but the last time we encountered inexplicable 403 errors when dealing with CONF and Jira, it came down to Proxy/Firewall Tool config problems, not Confluence or Jira itself, so you might want to look in that direction.

Hope this potentially helps,

Merle

----

edit: sorry just realized you're on cloud we were experiencing this on server, so my comment might not be helpful at all.


Tags: cloud

confluence-cloud
Example of Software Manual
Asked by Brian Catanzaro:

I write a lot of code to analyze data (typ. Matlab, Python, C++). It is not meant for 'production' or distribution to a wide set of users.

I need to document the code with a manual so I and others can remember how to use the software.

Where can I find some examples of Confluence pages authored to document how to use software?


Answers:
author: Shannon S
body: Hi Brian,

We have a few examples below of Confluence sites used for technical documentation.

* [5 real-life examples of beautiful technical documentation](https://www.atlassian.com/blog/add-ons/5-real-life-examples-beautiful-technical-documentation)

Here are also some public links where you can navigate various Confluence sites to get a better idea of how it's being used:

* [Powered by Confluence](https://confluence.atlassian.com/disc/powered-by-confluence)

Lastly, I would recommend the following for documenting your code:

* [Code Block Macro](https://confluence.atlassian.com/doc/code-block-macro-139390.html) (included with Confluence)
* [Various code macros from Marketplace](https://marketplace.atlassian.com/search?hosting=server&query=code%20macro)

Let me know if you have any questions about this.

Regards,

Shannon

comments: author: Brian Catanzaro
body: I took a quick look. I didn't quite see what I'm after. In some ways, I'm looking to go a few steps better than a "man page" and a few steps lower than a "Dummies book" or an "O'Reilly book". I didn't quite see that in the examples.

I know the code block macro. That's stylish. I'm looking for clever ways to lay out the workflow and usage of a software tool.


author: Shannon S
body: Brian,

A few of our add-on vendors in [Marketplace](http://marketplace.atlassian.com) also use Confluence for their documentation. For example:

* [ServiceRocket Documentation](https://docs.servicerocket.com/)
* [Bob Swift Documentation](https://bobswift.atlassian.net/wiki/spaces/info/overview?mode=global)
* [Adaptavist Documentation](https://www.adaptavist.com/doco/)

I would recommend reviewing some of the other vendors as well but that should give you a good idea of how they use it.

Regards,

Shannon


Tags: documentation

example

server
Team Home Pages
Asked by Jonathan Smith:

Hello all,

For those who use Confluence as an intranet, what content do you put on your home pages? Since we use **Lotus Notes** for our email, there will be teams who won't use the team calendar macro in Confluence.

*\*This would be different if Confluence synced nicely with Notes.*

What would be some good filler content I can put onto the home pages? If you say blog posts, your taking the easy way out :P

What do your team home pages look like?

![a.jpg](/t5/image/serverpage/image-id/36905iAE084456D6E5B7BC/image-size/large?v=v2&px=999 "a.jpg")


Answers:
author: Jonathan Smith
body: P.S. It took me 2 years to discover **panels**. They are fantastic.

\**they would be more fantastic if the panel titles populated in the table of contents macro :)*


Tags: confluence-server

server
How to manage changes to an admin-only space template in Confluence?
Asked by Colin Winchester:

I use an admin-only space to serve as a project wiki template. For new projects, I use the Copy Space and Copy Page Trees. However, as I change the template over time, is there a functionality that would let me publish changes to the template space and automatically update the existing project spaces (essentially, change control of the template to existing spaces)? Otherwise, I either have projects with previous versions of the template or I have to manually make the changes to each project space.


Answers:
author: Stephen Sifers
body: Hello Colin and welcome to the Community,

Excellent job creating template spaces and using them. It seems you really see the advantage to standardizing roll-outs. While you are using templates in the proper manner, something to be away of is the shortcomings you are experiencing. Template are a single points in time create and will not be updated as you update the template. Templates are a single page created in mirror of the template. Once created they are disconnected from the template.

As you stated, if you update the template to a new version, any pages that were created from that template will not receive the update.

There may be an add-on within the marketplace that might allow for what you're looking for. We would suggest you take a look at the marketplace for [Confluence Add-Ons for Documentation](https://marketplace.atlassian.com/search?category=Documentation&product=confluence).

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud
How can I easily display multiple images from a list of links?
Asked by JR Austria:

I would like to display 50+ images from links. How can I do this without having to insert each image from web one by one?

Thanks!


Answers:
author: Shannon S
body: Hi there,

Perhaps you would be able to use one of the Source Editors and do it that way?

* [Source Editor Server](https://marketplace.atlassian.com/apps/1210722/confluence-source-editor?hosting=server&tab=overview)
* [Source Editor Cloud](https://marketplace.atlassian.com/apps/1215664/source-editor-for-confluence?hosting=cloud&tab=overview)

You could insert one image with its URL using the regular method, see how it's formatted in the source, and then copy that with all of your URLs, and save the page.

Let me know if you have any questions about that.

Regards,

Shannon
IHAQ about cloning a test cycle
Asked by Buddy Price:

IHAQ about cloning a test cycle, in times pasted, I was able to clone a test cycle and all of the tests would come through fine. Just recently, I cloned a test cycle, but can't see a lot of the tests. Has anyone else encountered this problem?


Answers:
author: Shannon S
body: Hi Buddy,

Your question is in the Confluence collection, but I believe you might be asking about another product since Confluence doesn't have test cycles. Are you using another product or add-on that you have the question about?

Regards,

Shannon


Tags: cloud

confluence-cloud
Roadmap planner macro - error
Asked by Ochman Cezary:

Hi,

I have the following bug:

**Error rendering macro 'roadmap' : org/apache/batik/w3c/dom/ElementTraversal.**

I can edit, export to word or pdf the whole site and than I can see the roadmap. But when accessing the site or refreshing the bug is there. Page restoring do not help.

Any idea? How can I solve this issue?


Answers:
author: Fadoua
body: Since you are 2 cloud users reporting the same issue it could be a glitch with Confluence.

Please click [here](https://support.atlassian.com/contact/#/) and open a support ticket.

Best,

comments: author: Romer Ventura
body: It's working now. Someone must have rolled back last push..


author: Fadoua
body: That's it!!! Someone must have reported it to Atlassian [@Romer Ventura](/t5/user/viewprofilepage/user-id/681724) and [@Ochman Cezary](/t5/user/viewprofilepage/user-id/2076191)


author: Romer Ventura
body: same error on my instance


author: Fadoua
body: [@Ochman Cezary](/t5/user/viewprofilepage/user-id/2076191)

Did you check and see if there is a problem with the plugin macros (If a macro is disabled)? Was any change made to the Confluence instance recently?

Best

comments: author: Ochman Cezary
body: Hi,

yes, I checked everything and on every page/sub-page.

I made some small changes lately but I also tried to upload the version(s) from before. But it does not help either...

Best


Tags: cloud

confluence-cloud
Stats for Knowledge Base use by our customers
Asked by Raphael Dreyfus:

Is there a way to know what articles have been read and by who?

I would like to know:

Among our customers which ones are using the knowledge base before creating a ticket in the service-desk

How many visits to our knowledge base were done this month VS the previous month

What pages are the most visited

and so on ...

Any way to get such statistics?


Answers:
author: Meg Holbrook
body: Hello Raphael -

I am currently using an addon called **Analytics for Confluence Cloud** that provides a wealth of knowledge regarding who created pages, who is viewing pages, and other useful stats. If you are not using cloud, I think they also have this functionality in a server addon.

I do not believe that this functionality is present in the stock version of Confluence.

Word of caution that the analytics addon only captures information from when it was activated onwards, so you will not have historical data.

comments: author: Raphael Dreyfus
body: Thanks, will check
Why cant we have a list of contributors with their profile picture
Asked by J-O-R-G-E:

I have been assigned the simplest task ever. To show a list of contributors with their Confluence profile picture. To mi surprice, Confluence does not have a macro that does that. It has one for the contributors. It has another for the pictures of users on a gruop.

How difficult could it be to combine the two and create a macro that allows for a list of contributors along with their profile picture?

I have been searching into creating a user macro , but it seems that there is no information out there that could get me started on something like this.

Has any body found a work around this issue?


Answers:
author: Shannon S
body: Jorge,

To help with the profile picture, you will need to use the [Profile Picture Macro](https://confluence.atlassian.com/doc/profile-picture-macro-258801707.html) which might be one of the macros you're referring to already.

When you say you need to make a list of contributors, can you please specify what you mean by that? Are you trying to create a list of contributors for a specific page, users in a group, or contributors on a space?

It's likely you'll need to write a [User Macro](https://confluence.atlassian.com/doc/writing-user-macros-4485.html) to complete that, but if you can be just a bit more specific about what it needs to do, the Community can help you with that.

Regards,

Shannon

comments: author: J-O-R-G-E
body: Hi Shannon,

<br />

I appreciate your answer.

The macro "Contributors Summary" does half of what I need. Its name says what it does. It creates a list of contributors for a given space, page, blog, etc. but it only shows the name of the contributors. The other half I need is that the contributor's profile picture to also be displayed.

<br />

I know I could create groups, but that means I would have to constantly add users to that group to show their profile pictures whereas contributors summary keeps track of any change made by any user and updates it automatically on the contributors table.

Is there is any way I could "clone" the Contributors Summary macro and edit it accordingly?

Thanks,

Jorge


author: Shannon S
body: Hi Jorge,

This isn't something I've personally had any experience with, but I believe you can modify the macro via the JAR files in the system. Have a look below.

* [How to edit bundled or system plugins](https://confluence.atlassian.com/confkb/how-to-edit-bundled-or-system-plugins-302811979.html)
* [How to edit files in Confluence](https://confluence.atlassian.com/confkb/how-to-edit-files-in-confluence-jar-files-103711179.html)

The system add-on that appears to control the Contributors Summary Macro is the **Confluence Contributors Plugin**.

Let us know if you have any questions about that.

Regards,

Shannon


Tags: atl-adm

confluence-server

server
When i am editing a table the table toolbar is missing
Asked by paulgcormier:

When I try to edit a table, clicking in a cell doesn't show the cell/row/column toolbar. I can only click the down arrow in that cell to add rows or whatever.


Answers:
author: Daniel G_ Sinclair
body: SAme issue


author: Jeremie Halimi
body: Happening to me as well

BUT when I'm editing a page including a table that someone else created - I can see the table toolbar...

Any answer?


author: paulgcormier
body: The table i'm having trouble with, that doesn't' show the tool bar.  
![noTableMenu.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/36895iEDAE38C5C2C91686/image-dimensions/540x230?v=v2 "noTableMenu.JPG")

And a new doc i created with a table, that seems to show the tool bar.![tableMenu.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/36896i4DE007375368965D/image-dimensions/546x284?v=v2 "tableMenu.JPG")

I seem to remember that Atlassian was in the middle of changing their table support when I first created this table. However, if i create a new table in the troublesome document, i have the same problem, no toolbar.

comments: author: Fadoua
body: [@paulgcormier](/t5/user/viewprofilepage/user-id/1962388)are you experiencing the same issue in different browsers?


author: paulgcormier
body: Happens in chrome and edge.


author: Fadoua
body: [@paulgcormier](/t5/user/viewprofilepage/user-id/1962388)I am going to ask you a silly question: is the same behavior happening if you try someone else's computer? Can you please give it a try?

Also I see on the screenshot that you are trying to create a template. Are you having the same issue with a regular page?


author: paulgcormier
body: It happens it under my account, on two different machines. It does it on third machine with a different user account.

If I create new document with the table macro, it works fine as mentioned. I think this particular page, and a couple others got corrupted with an in-progress table macro rewrite.

Other older and newer documents with tables work fine on all three of these machines and two user accounts.


author: Mark Anderson
body: what the heck have Alsatian done. used confluence a year ago. trying to implement at new company . it sucks. how on earth can table tools be missing in most popular browser on market (Chrome)


author: Fadoua
body: [@paulgcormier](/t5/user/viewprofilepage/user-id/1962388)

Can you please take a screenshot of what you are seeing?

Best

comments: author: Billie Gould
body: Same problem here. Table tools very limited. No add row or col function!

See screenshot:![Screen Shot 2022-08-03 at 3.11.32 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/209371i356DA591CEF954EA/image-size/large?v=v2&px=999 "Screen Shot 2022-08-03 at 3.11.32 PM.png")


Tags: cloud

confluence-cloud

table
Getting Error on Roadmap Macro: Error rendering macro 'roadmap' : org/apache/batik/w3c/dom/ElementT
Asked by Jeff Pittman:

I am getting this when i try to publish my page. However, i can still see the Macro in Edit Mode.

Error rendering macro 'roadmap' : org/apache/batik/w3c/dom/ElementTraversal


Answers:
author: Shannon S
body: Hi Jeff,

This was a known bug in Confluence Cloud, but it appears to have been fixed by now:

* [CONFCLOUD-64973](https://jira.atlassian.com/browse/CONFCLOUD-64973) *Roadmap Planner Macro is Not Working*

Could you please confirm if you're still having the issue?

Regards,

Shannon

comments: author: Nick Barone
body: Hi Shannon, I am experiencing this same issue on my roadmap. I can't find what the fix is from the Atlassian forums. Many comments said that theirs just started working again. I am seeing the error:

Error rendering macro 'roadmap' : org/apache/batik/dom/util/DOMUtilities

Is there a way to resolve this?


author: Shannon S
body: Hello Nick,

Welcome to Atlassian Community, and thank you for following-up on this.

When the bug was happening in Confluence Cloud at the time, there was no workaround or fix until the issued was resolved in the code.

If you're encountering this now on your Confluence Cloud site, I recommend that you file a ticket with [Cloud Support](https://support.atlassian.com/contact).

Let me know if you have any trouble with that!

Regards,

Shannon


Tags: cloud

confluence-cloud
White page with any Atlassian product on Firefox or Explorer
Asked by Sebastien Gailleton:

I am running PC W7 and Firefox. For about two weeks now, I cannot access my Atlassian apps (Confluence, Jira...). Anytime I log in I will get a white page. I did try once to completely uninstall and reinstall Firefox and it could repair the issue. But then, after a while I get this White page again, with nothing although the URL is correct!

Any help would be really appreciated.


Answers:
author: Fadoua
body: [@Sebastien Gailleton](/t5/user/viewprofilepage/user-id/43040)

Is this a private instance? are other users able to log in?

Best,

comments: author: Sebastien Gailleton
body: I am the only one having problem and this is only when I access this via my computer. If I use another computer, I have no issue. This seems to be centric to my configuration. My colleagues have no problem neither.


author: Fadoua
body: [@Sebastien Gailleton](/t5/user/viewprofilepage/user-id/43040)then in this case I am 100% positive it is a computer issue not your Atlassian account. Did you try to clear the cookies and temporary files?


author: Sebastien Gailleton
body: Yes, I tried all I could and this doesn't help. Eventually it will go back to login step, but once the credentials gets validated = white page...


author: Fadoua
body: [@Sebastien Gailleton](/t5/user/viewprofilepage/user-id/43040)Have your IT people check if there everything is configured the right way and if you didn't check by mistake a security box.


author: JP _AC Bielefeld Leader_
body: Can you try with Chrome? What Firefox version are you using? The newest one (63?) gave us a lot of errors, so we switched back to 62.

Best

JP


author: Sebastien Gailleton
body: I am using the 63. Will try to switch back to 62. Thanks!


author: Sebastien Gailleton
body: Hi JP, do you have a link where to find the 62? There seems to be a conflict between my Bitdefender and Firefox. Have to turn off the Web Security Protection to get it Firefox to work properly.

Thx.

Sebastien


Tags: cloud

confluence-cloud
Team Calendars for Confluence cannot be edited by a user who have permission
Asked by Celik Vedat:

Hi All,

we got an issue here. After some research I've already found:

<https://jira.atlassian.com/browse/CONFSERVER-49754>

We're using v6.0.20 and we still have this issue. Anyone with the same situation? Is there a solution meanwhile?

Thanks in advance


Answers:
author: Shannon S
body: Hi there,

It appears that the cause is not known, and at the time the [support article](https://confluence.atlassian.com/confkb/team-calendars-for-confluence-cannot-be-edited-by-a-user-who-have-permission-437915315.html) was written, the fix was to upgrade, as you mentioned.

If you're encountering the issue in the newest version of Confluence Team Calendars then I would recommend you to reach out to [the support team](https://support.atlassian.com/contact/#/) directly so that the can obtain your full Confluence logs and further investigate the issue.

Regards,

Shannon


Tags: confluence-server

server

team-calendars-for-confluence
How to contact Atlassian Support
Asked by Dan Brirerley:

I am attempting to contact Atlassian Support. I opened a case, Escalated it and it has been 4 hours and I have no response. Is there a phone number to actually speak to someone?


Answers:
author: Mirek
body: You can contact by creating a support ticket

<https://support.atlassian.com/contact>

Phone support is only available for premier support

<https://www.atlassian.com/enterprise/support-services>


author: Jonathan Smith
body: [@Dan Brirerley](/t5/user/viewprofilepage/user-id/573258)

I believe Atlassian support has an 8 hour SLA to get back to you. This was one of the selling points to pay for their premier support.

Have you posted your question / issue on the community site? A lot of Atlassian team members monitor these posts.

comments: author: EdisonCh
body: How many is "A lot of Atlassian team members" , by any chance do you know the answer ? I have posted 2 questions with no taker on the issue so far. Working on the issue for 3 straight days. Very frustrating experience. Atlassian does not invest in their customer care anymore or they are just overwhelm with success that they could careless ?


author: IT Admin
body: I'd love to see that SLA - Funny how there's never any issues with service providers billing systems, yet trying to get someone on the phone is impossible.


author: Sharon Curtis
body: There customer care is non existing. I've been working with them for about 2 years and never have talk with a engineer live. Do they have an SLA?