How do I create a role that can work on tickets but can not work on views
Asked by Jennifer Chang:

I created a new role and the setting is as below, setting is: **it can work on tickets but it can not work on views.**

![?? 2024-08-08 ??11.48.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/340648i6ED302C4E9B8D845/image-size/large?v=v2&px=999 "?? 2024-08-08 ??11.48.50.png")

but when I assigned someone this role, it can not work as the expectation, people still can manage view even the new role I didn't select**work on views.**

![?? 2024-08-08 ??11.50.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/340649i43124173034E23B1/image-size/large?v=v2&px=999 "?? 2024-08-08 ??11.50.51.png")

Is there anyone has the experience how to set up the role that customize to separate **work on ideas** and **work on views.**

Thank you!!!


Answers:
author: Hermance NDounga
body: Hi Jennifer,

We think you're experiencing a bug we have at the moment, we are on it.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Jennifer Chang
body: Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

ya I think so! Thanks for your effort and hope it will resolve soon.

Nice day!

Jennifer


author: YY Brother
body: Hi [@Jennifer Chang](/t5/user/viewprofilepage/user-id/5503907)

I think you're tryingto address the pinpoint: you don't want to any creator to edit the Views. I have the same requirement when I provide services to my customers.

For your question, please mak sure the below 3 things:  
1.Make your JPD project NOT Open (e.g. Private or Limited??

2.Make your customed role ONLY with Work on Ideas (you've done it);

3.Make the user with ONLY the customized role (delete Creator).

Hope it helps.

Thanks \& Regards,

YY?? Atlassian Solution Consultant

[?????](https://www.cloze.world/)

????????????????????????????????

comments: author: Jennifer Chang
body: Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)

Thanks for your reply!

Have a good day.


author: YY Brother
body: Resolved with the suggestion?


author: Jennifer Chang
body: Unfortunately, it's still cannot work as expected, and display the warning message as screenshot. Maybe it's a bug as Hermance mentioned.

![?? 2024-08-10 ??10.29.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/341079iB2EA34593AAEBA7A/image-size/large?v=v2&px=999 "?? 2024-08-10 ??10.29.41.png")


author: YY Brother
body: Have you done it?

3.Make the user with ONLY the customized role (delete Creator).

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341088i21AD34D1CBFCAF36/image-size/large?v=v2&px=999 "image.png")


author: Jennifer Chang
body: Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)

yes yes, now the setting is I only assigned one role.

I guess it's because it has conflict between the original creator role and contributor role, it's really confusing :(![?? 2024-08-11 ??2.42.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/341103iCA049E779AA0690D/image-size/large?v=v2&px=999 "?? 2024-08-11 ??2.42.51.png")


author: YY Brother
body: Role ???????????????????????????????????????