youngmon/atlassian-qna huggingface dataset:
Auto refresh of browser Jira issues
Asked by James Wiltshire:

Hi,

Is there a way to get the issue list in a browser to refresh when a new Jira issue has been added? I know it can be done with an auto-refresh extension in Chrome etc but wondering if i\`m missing something in the Jira settings.

Thanks  

James


Answers:
author: Nicolas Grossi
body: [@James Wiltshire](/t5/user/viewprofilepage/user-id/5459871) I do not think you are missing something, as you have an Standard License you might want to contact support.atlassian.com

HTH

Nicolas


Tags: cloud

jira-cloud
Need to reactivate Confluence on a Free account.
Asked by Phil Rowley:

I would like to reactivate confluence on my free account, everything says contact support but I'm unable to as I'm on a free account.

When I try to reactive confluence it throws me a warning triangle and says something went wrong!

Any help would be appreciated.


Answers:
author: Dan Breyen
body: Hi [@Phil Rowley](/t5/user/viewprofilepage/user-id/5524416) welcome to the community. Can you use [this link](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/) to get assistance with your account? The Free account limitations as I understand it only applies to user/application questions.

Hope that helps.


Tags: cloud

jira-cloud
Logs returned when using HAPI
Asked by Marko Dev:

Greetings everyone,

I was playing around with the Scriptrunner HAPI syntax and got some logs in the Console log section. What I tried to do is to simply update an Issue and set some values for a multi group picker field, what I got was a correct update on that issue, but Scriptrunner also threw some strange logs. Does anyone know what this is about?

My HAPI code in this example was:

```
def issue = Issues.getByKey("DEMO-38")

issue.update {

? ? setCustomFieldValue(12004, "demo-group-one", "demo-group-two")

}
```

And the log output (exceeding the 300 lines limit, these same lines have been repeated over and over again, when I checked the logs I could find a total of 398 lines with that output):

```
(...)
2024-06-19 15:36:33,385 INFO [security.WorkflowBasedPermissionManager]: LINK_ISSUES granted by permission scheme and workflow perm granting LINK_ISSUES to Group 'jira-administrators'
Start of logs truncated as they exceeded 300 lines.
```

*** ** * ** ***

![2024-06-19 15_56_57-Script Console.png](/t5/image/serverpage/image-id/330626i4A8099F99299476F/image-size/large?v=v2&px=999 "2024-06-19 15_56_57-Script Console.png")

*** ** * ** ***

So I went into the Permission scheme of that project, and checked for the Link Issues permission. What I noticed is:

* 'jira-administrators' have the link issue permission
* when I remove the group from that permission, the logs do not appear with the next update attempt, the group is not added to the permission (still ok)
* When I add the 'jira-administrators' group to the permission again, and run the code, the logs happen again

Any ideas what is happening there, and why?

Thanks in advance!


Answers:
author: Reece Lander _ScriptRunner - The Adaptavist Group_
body: Hey [@Marko Dev](/t5/user/viewprofilepage/user-id/5227898)

The logging you see is unrelated to HAPI, you would see the same logging if you used the **IssueService** class from Jira directly, which is what HAPI calls into.

ScriptRunner will output any logs from the Atlassian application that occur during the script execution. The logs that get shown are a result of the Log4j configuration of the instance.

To quieten down the logs, you will probably want to tweak your Log4j configuration: <https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html>

Make sure to check the docs for your exact Jira version, as newer versions of Jira use Log4j2, and older versions use Log4j 1.

If you need further assistance with this, could you please raise a support ticket with us, so we can give more tailored advice?

Cheers!

Reece


author: Nicolas Grossi
body: [@Marko Dev](/t5/user/viewprofilepage/user-id/5227898) It is just an info log, maybe someone from adaptavist can give you more details on this.

Nicolas

comments: author: Marko Dev
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) info log yes, but 400? :D


Tags: adaptavist

data-center

hapi

jira-data-center

logs

scriptrunner
How to provide the read only access for qmetry to particular user.
Asked by Senthamilselvan:

How to provide the read only access for qmetry to particular user.


Answers:
author: Rupal Der
body: Hello,

Both QMetry's Test Management products offer capabilities to enable Read Only access to the users.

We would be happy to connect over a quick Zoom/Teams call and help with the same. Feel free to write to me at Rupal.der@qmetry.com for the same.

You can view the steps to do so by product below:

* QMetry for Jira - User Access (<https://qmetrysupport.atlassian.net/wiki/spaces/QPro/pages/1036681623/How+read-only+user+concept+works+in+QMetry>)
* QMetry Test Management - User Access (<https://qmetrysupport.atlassian.net/wiki/spaces/QTM4J/pages/1000309029/QMetry+Permissions+for+Project>)

Hope this helps.

Regards,

Rupal.


Tags: cloud

jira-cloud
Problem to open the list view
Asked by Ana Carolina Benite Alves:

I use the free version of Jira, and for the past two days, I haven't been able to access the list view of my project. It loads and shows the notification '*An error occurred. Try refreshing or navigating to another page. If this message still appears, our service might be down. Check for updates on the status page. ERROR: 75PSW8'.*   
However, I migrated activities from Trello to Jira this week, and this is affecting the progress of the project. Does anyone know if there is an estimated time for this bug to be fixed or if there is something I can do to resolve it?


Answers:
author: Nicolas Grossi
body: [@Ana Carolina Benite Alves](/t5/user/viewprofilepage/user-id/5524379) As you have a free account, yes. imagine a message like "try again later".

Nicolas


author: Nicolas Grossi
body: [@Ana Carolina Benite Alves](/t5/user/viewprofilepage/user-id/5524379) welcome you have nothing to do there, it is a jira issue (Atlassian).

Nicolas

comments: author: Ana Carolina Benite Alves
body: Hi Nicolas, so I just have to wait for them to resolve this?  
Thanks for the answer


Tags: cloud

jira-cloud
Ability to screen trello board for cards where checklists have been updated
Asked by Peter Cranston:

Hi my client is using trello to manage hundreds of maintenece scopes.

Each card has a checklist with allocated actions. Is there a way to identify which checklists have either had the actions text updated of action ticked as complete without manually looking at every card. This ability would save my client significant time.

Thanks


Answers:
author: Dreamsuite Mike
body: When it comes to editing the text of the checklist, there is no mechanism to use that as a trigger but you can work with when an item is checked.  

Firstly, there a couple of power-ups that make the checklists visible on the card front  
[Show Fields on Card Front - Tiny Power-ups Club](https://trello.com/power-ups/634f6e698f760b05b67fec3d/show-fields-on-card-front-tiny-power-ups-club)

[Show Checklist](https://trello.com/power-ups/5fb7eaf8055b9566a547e0f9/show-checklist)

Secondly, you could use automation to add something like a label when a checklist item has been checked that day and use the board filters to show only the cards that have had items checked.

comments: author: Peter Cranston
body: Hi Thanks for the reply. Whilst not quite what we require I will now think of a workaround.

Regards,

Peter C
Will I lose an access to my atlassian account even if it's on the free mode?
Asked by ??????:

Hey! I recieved the message from your team about terminating my account in 30 days. I have a couple of questions:

1) Will I still have an access to trello or the access will be blocked?

2) The info from trello will be instantly deleted?

3) Even If I have a free version of trello I will still lose the access?

Thank you![?????? ?????? 2023-07-20 ? 16.52.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/270107iF0A0B72DFF81DFB4/image-size/large?v=v2&px=999 "?????? ?????? 2023-07-20 ? 16.52.28.png")  
Polina


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

1) Will I still have an access to trello or the access will be blocked?

Your access will be blocked. As your account is going to be removed, you will have no way to log into Trello.

2) The info from trello will be instantly deleted?

No. My understanding is that Atlassian will treat it as no longer active, which means it will continue to be backed up and restorable, but you won't be able to get into it. After a while, it will be dropped from the backups, effectively deleting it.

Your Atlassian account data will be treated much the same - backed up, but unusable, for a while, unless you actively request deletion before the sanctions apply (then it gets deleted).

3) Even If I have a free version of trello I will still lose the access?

Yes, because your account will be shut down.

Note that Atlassian are not directly shutting down your Trello. They are sanctioning your Atlassian account. If your Trello is part-owned by someone else who is not being sanctioned, then it will not be shut down.

comments: author: ??????
body: Thank you!

Could you please also tell me, can I log in under another account, which is not russian, will I still be able to use it staying inside the country?


author: Nic Brough -Adaptavist-
body: You will be fine with any account that is not based in an area currently under the impact of the war, and not using IP addresses within Russia, Belarus, and large chunks of Ukraine that may be currently occupied, or at risk of being occupied.

The main thing though, is that your account is not owned by an organisation that supportive of the illegal invasion.


author: ??????
body: Thank you! You've helped me a lot


author: Daniel Tan
body: confluence keeps emailing me about closing inactive account. I'm not even sure when I open an confluence account. But I'm afraid closing it will affect my trello account so i have been logging in for the sake of doing so every few months


author: Nic Brough -Adaptavist-
body: Your account will not be seen as inactive if you are logging into it regularly.

I suspect your Confluence is emailing you about a different account to the Atlassian account you use to get into Trello.
Is it possible to make a link to a specif part of a card, e.g. a checklist
Asked by Benjamin Foro:

Hello,

Is it possible to make links to a specifis part of a card?

If I have a long card and would like the have a link to one of the checklists or the "Activity" part at the bottom, is that possible?

Like using *<https://trello.com/c/NJdUgG4o/card-name#checklist3>* or something similar.

Thanks in advance


Answers:
author: Alina Kurishko
body: Hi Benjamin,

Thanks for posting your question!

Right now, that feature isn't available within Trello. But I've already passed on your interest in this to our team for consideration.

Let me know if there's any additional info you'd like for me to send their way!

I'm afraid I don't have any workaround to suggest at this time, but you might consider creating separate cards and linking them together by using the attachment feature. But I understand that, depending on your workflow, it might make your Trello usage simpler or more complicated.

Alina \| The Trello Team

comments: author: Benjamin Foro
body: Thanks!
How do I find old closed board not listed in "closed boards"?
Asked by dogdancer:

Have not used Trello for a long time. I came back and boards are missing. They are not in "Closed Boards". How do I find them?


Answers:
author: Brant Schroeder
body: [@dogdancer](/t5/user/viewprofilepage/user-id/5272424) Welcome to the Atlassian community

If you were not the board owner they could have been deleted or you could have been removed from the board so you no longer see it. If you navigate to the "Boards" button from the Trello homepage and click "View all closed boards". You will see a list of every board you've archived. If it is not there maybe you deleted it.

comments: author: dogdancer
body: Thank you for your answer. Perhaps I did delete it. Is there any way to get deleted boards back or "once it's gone it's gone"?


author: Brant Schroeder
body: [@dogdancer](/t5/user/viewprofilepage/user-id/5272424) unfortunately once they are deleted they are gone.
Add Power up function in mobile app
Asked by sel865431:

Hello All,

I would like to operate by mobile app, and add the "Show Checklist " function from "Power-Up".

**However, I could not find the way, to add "Show Checklist " function.**

(Instead of the mobile device, I can add the function successfully when using Trello online web.)

**I just wonder if this function can be added by mobile device** (Some of my co-workers don't have personal computers and laptops, so they only can operate by mobile device.)

Thank you in advance?


Answers:
author: sel865431
body: Hello [milynnus,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3947182)  

Thank for your feedback!

<br />

I would like to make sure that, if it means I need to set the power up function in Trello online web, and then enable the power up on the mobile device.

Thank you!

comments: author: milynnus
body: [@sel865431](/t5/user/viewprofilepage/user-id/5272695)

You can create card buttons with Trello automation. They will show up on your mobile app.   
My comments refers to use of custom power up or a commercially available power up


author: milynnus
body: [@sel865431](/t5/user/viewprofilepage/user-id/5272695)

Since the Trello app is built and owned by Trello, you will have to design your power up to enable it on mobile and independent of the app current and future releases. For example I have worked with Contalist to provide email action via the comment which is available on the app.
How can I track time on multiple cards simultaneously?
Asked by Jake Scott-Hodes:

We use Trello to track projects in our workshop. Our shop team shares one computer to move cards across the board. They are essentially sharing 1 Trello user profile.

I want to track time spent on each project using a timer the shop team can easily click to start and stop at will.

With multiple team members and multiple projects, how can I track multiple cards simultaneously? All of the power ups I've looked at stop the 1st timer when a 2nd one starts.

<br />

Thanks for nay help.


Answers:
author: fiza khan
body: To track time on multiple cards simultaneously, use an [APK-based](https://apkwit.com/best-apps-mod-apk/) time tracking tool (e.g., Toggl) and create separate cards for each task in an APK-supported project management tool (e.g., Trello) for efficient time management.

comments: author: Jake Scott-Hodes
body: Thanks for this suggestion. I'll have to do some research to learn what APK-based solutions are.


author: milynnus
body: [@Jake Scott-Hodes](/t5/user/viewprofilepage/user-id/5092348)

You can consider using http to request a microservice to capture the start and stop time based on a set of CFs and project name etc to a simple database and process the data to get the information you need. The microservice can then reset the cf for the next person to use.

comments: author: Jake Scott-Hodes
body: Thanks for this suggestion. I'll have to do some research to learn what microservices are.
I am Armenian and live in Armenia why I get error "We stand with Ukraine..." after creating account
Asked by Gayane:

I heard about Trello that it is the best free task management tool, but I am very disappointed as I am **Armenian** and live in **Armenia** but got the following error

We stand with Ukraine {#toc-hId--441105042}
-------------------------------------------

Following the Russian invasion of Ukraine, we have paused the sale of new software in Russia and Belarus.![Screen Shot 2023-07-19 at 22.29.24.png](/t5/image/serverpage/image-id/269934iF8ADF0F32B3B093B/image-size/large?v=v2&px=999 "Screen Shot 2023-07-19 at 22.29.24.png")


Answers:
author: Brant Schroeder
body: [@Gayane](/t5/user/viewprofilepage/user-id/5272362) Welcome to the Atlassian community

Are you using a VPN to mask your location?

If you are not you will need to contact Trello support, log in, and submit a support issue to them <https://trello.com/contact/>
REFUND Request
Asked by Dana Harris:

I closed my Trello account on July 18th but was charged for the month July 19th - August 19th for $62.50. Please refund.

![Trello - Delete account 07.18.2023.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/269930i9DA041DFD45878E9/image-size/large?v=v2&px=999 "Trello - Delete account 07.18.2023.jpg")![Final Bill - Your Trello Account.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/269931iD931046218DFE165/image-size/large?v=v2&px=999 "Final Bill - Your Trello Account.jpg")


Answers:
author: Brant Schroeder
body: [@Dana Harris](/t5/user/viewprofilepage/user-id/5272359) Welcome to the Atlassian community

You will need to submit a Trello support issue here <https://trello.com/contact/> Scroll to the bottom and log in with your Trello account. When you submit your ticket make sure you select billing as the issue.
My workspace has changed from mine to someone else
Asked by Paul LaBruzzo:

our workspaces did not open this morning to our logged in people


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

If your people are logging into the same URL, then one of your admins has changed the settings - possibly deleting or renaming a workspace.

Could you give us a bit more detail than "workspace changed"? Is your old workspace available? Is it just the default? Have you checked all the settings?

comments: author: Paul LaBruzzo
body: I have a few questions - 1) how do I see who the administrator is and/or how do I change the administrator?

2) All of my people log in to the same URL. As of this week the view changed and says we are guest of Hance Hardy's workspace, it's never done that before.

Let me know how to change / fix.


author: Nic Brough -Adaptavist-
body: The easiest way to identify your admins is mostly "ask another human".

Go to any board you're uncertain of, and look at the user icons at the top right. Board Admins will have a couple of blue arrows on their profile picture. You may need to click on the + to the right to expose all the board users.

Board admins will almost certainly know who the overall admin is.


author: Paul LaBruzzo
body: How do I change the admin? The person that was the admin no longer works for our company?


author: Nic Brough -Adaptavist-
body: Yes, this happens sometimes. A workspace admin only administrator the workspace (they may have many of them). Often, they are also a "site" admin, but not always.

You need to talk to your site admins - these are the people managing your user accounts and also responsible for paying the bills. They can add/change/delete all of your workspace admins, even if they are not workspace admins themselves.

When in your position, you need to go a layer up - ask your site admins to grant the admin access you need. If you can't do that, then the next step is to ask Atlassian to identify your admins, or grant you admin rights so that you can fix it all./

I want to be clear about my opinion on where you are - it's not good, it's going to take a lot to sort out, and it **absolutely is not your fault.** Someone else has dumped you in it, probably inadvertently, and there are a load of other Trello (and other Atlassian systems) admins who would like to meet up and buy you a drink for having to go through it!


author: Paul LaBruzzo
body: I am the person that manages the users accounts and pays the bills. I'm not sure what that has to do with fixing my problem. I am new to Trello and asking for assistance. I'm asking Atlassian to identify my admins and give me help to change them.


author: Nic Brough -Adaptavist-
body: I think this is something that really needs to go to Atlassian now, please do that (and let us know how it works out)
Observers able to move?
Asked by Michael Dougherty:

Our lists are populated by cards that only members of the workspace are able to move. There is one observer account that is used by other people but the permissions are set so they are only able to look at the boards. Yesterday a card was moved by the observer account which does not have permission to do that. How is that possible? I have it set so only members are able to move cards, but somehow the observer with no permissions in regard to moving/changing cards moved a card to a different list


Answers:
author: Andrea Crawford
body: Hi [@Michael Dougherty](/t5/user/viewprofilepage/user-id/5272142) , Could you navigate to the board where the card was moved and click "Share" in the board header. Then can you confirm that you see "Observer" next to the Observer members name in the Share menu?

![Screenshot 2023-07-19 at 12.44.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/269948iF65D32EF20591ABD/image-size/large?v=v2&px=999 "Screenshot 2023-07-19 at 12.44.26 PM.png")

If you do see Observer here next to the members name, our team may need to take a closer look. In that case could you reach out at <https://trello.com/contact> ?   
Thanks!
Can anyone in a heavily managed enterprise environment share about risk assessment?
Asked by G_W_ Swicord:

Greetings, all,

The central IT management in my environment requires a risk assessment for every new piece of software for our workstations. They are pretty strict, shunning most app add-ons/extensions for example.

I would like to give Trello for Windows a try but do not want to initiate a risk assessment without some knowledge of how the process has fared in other enterprise environments.

Regards,  
G.W.


Answers:
author: Dreamsuite Mike
body: I can't share a risk assessment but perhaps this link will help you determine whether Trello can pass your company standard...

<https://trello.com/trust>

comments: author: G_W_ Swicord
body: Thanks for the quick response, Mike. The page you link makes no mention of the desktop versions.

Also, I was interested in *stories* about risk assessments, not assessment documentation. I was hoping to see a few responses from folks sharing about how easy or difficult it was to get the desktop versions approved for their environment.


author: Dreamsuite Mike
body: If it helps, the desktop version is just a wrapper around the web version and to be quite honest I pick the web version over the app all day long. Would that help you circumvent the risk assessment?


author: G_W_ Swicord
body: How do you find the web version superior to the standalone app?

I've never been impressed by a web app, but maybe Trello desktop is weaker because it isn't built as an app but rather a wrapper, as you say?

In addition to liking the idea of one less browser tab, I am also curious about resource usage. A Trello browser tab isn't the worst RAM hog I've encountered, but it's still a notable weight. (I need to have quite a bit of stuff running on my workstation.)


author: Dreamsuite Mike
body: To be honest, a lot of mine is habit and I have never found it an issue with RAM usage is virtually the same in the app as the browser.

There are slight niggles in the desktop app, like you can't access the billing section of a workspace and the way it opens boards and cards in new 'app' windows each time.

I recently updated my Atlassian profile from the app and then it made that window the default when the app opened and it doesn't have an option to close it to go back to the Trello board, closing the window closes the entire app...

These are just my personal thoughts and I'm hoping it'll help in some way...


author: G_W_ Swicord
body: That helps. I expect better performance from a desktop app, not worse. Thanks for the conversation.