youngmon/atlassian-qna huggingface dataset:
cant see new status created when looking at my sprint
Asked by Christine Lamonde:

I created new status and have assigned them to some tickets but these tickets can only be seen under issue and are no longer showing under the sprint. how can I correct this? we are new in Jira and have status but we dont have flow set up yet (any ticket can go from any status to any status for now).


Answers:
author: Michel Neeser
body: Hi [@Christine Lamonde](/t5/user/viewprofilepage/user-id/5460036)

Assuming you are in a company-managed project: You have to map your new status to a column on the board as described [on this page](https://support.atlassian.com/jira-software-cloud/docs/configure-columns/). After you configured this, your issues in the new status will appear on the board.

Let me know if this helps!

comments: author: Christine Lamonde
body: thanks. With the info you and Fadoua sent, i was able to fix this. You guys are awesome! Happy Friday!


author: Michel Neeser
body: [@Christine Lamonde](/t5/user/viewprofilepage/user-id/5460036) Good to hear! Please consider accepting the answers that helped you, maybe they are useful for others as well in the future. :-)  

Happy Friday too!


author: Fadoua
body: [@Christine Lamonde](/t5/user/viewprofilepage/user-id/5460036)

Check the mapping on your board, by clicking Board Configuration then Columns

If you have any questions please let me know.

Best,

Fadoua

comments: author: Christine Lamonde
body: thanks for the help


Tags: cloud

jira-cloud
atachment problems
Asked by Kamil Askerov:

Hi. can't solve atachments problems. When make atachment in Jira Service Managment automaticaly this atachment files must clone to the Jira project linked to this project. It happens when write some comment and add atachment file. But if i havent comment , only atachment file. Then the atachment file not cloned. Now I make 2 automation from 1 (1 for comment, other one for atachment). But now its not working when Atach file when issue created. cant found - how to solve this problem? (Atachment file must be cloned from 1 app to another without any condittions and 1 time)

automations are like this

![screen1.png](/t5/image/serverpage/image-id/333715iA70499E3A3AFC0A9/image-size/large?v=v2&px=999 "screen1.png")![screen2.png](/t5/image/serverpage/image-id/333716iD1C52CE814005E01/image-size/large?v=v2&px=999 "screen2.png")


Answers:
author: Clara Belin-Brosseau
body: Hello [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207)

If you're seeking for an easier way than automation to **synchronize attachments and comments between issues** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2745768&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/synchronise-comments-or-attachments-between-an-iss?&utm_source=community&utm_medium=answer&utm_campaign=question_2745768&utm_keyword=CS&utm_vendorID=4952).

You can try the app for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


author: Jovin
body: Hey [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207)

Both rules look good - can you check that on the rule details you have enabled the tick box "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule."

![allow.png](https://community.atlassian.com/t5/image/serverpage/image-id/333729i4FD03CF771F77682/image-size/large?v=v2&px=999 "allow.png")

comments: author: Kamil Askerov
body: Hi [@Jovin](/t5/user/viewprofilepage/user-id/5104734) No. This check box not enabled.


author: Jovin
body: Hi [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207) - As both rules run on the same trigger you'll need to check that box for both of them to allow them to be triggered after each other.

Give that a shot :)


Tags: cloud

jira-cloud
Downgrade the plan from Standard to Free.
Asked by Yamini Patel:

Hello...

Currently we are using Standard plan of Jira. Our Jira account is suspended. We want to Downgrade it to free plan as now we have less than 10 users. so How can we downgrade it to free plan? could you please assist?  
Thank you!


Answers:
author: Trudy Claspill
body: Hello [@Yamini Patel](/t5/user/viewprofilepage/user-id/5537036)

Welcome to the Atlassian community.

If your account was suspended because you were automatically upgraded to Standard when you had more than 10 users, and the billing cycle ended, then you will probably have to pay your previous bill to get your account reactivated.

Refer to the information in Andy Heinzer's answer on this post.

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>


author: Nicolas Grossi
body: [@Yamini Patel](/t5/user/viewprofilepage/user-id/5537036) welcome! You might take a look at this link: <https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188>

HTH

Nicolas


Tags: cloud

jira-cloud
How can I auto change the status while assigning the ticket to current Sprint?
Asked by Suneetha Bandaru:

Hi All, I am trying to find out if there is a way to change the status for a story/Task/bug when it is assigned to a particular sprint/current Sprint. Basically, when I create a JIRA ticket, the initial status is "Backlog" . When I assign a Sprint/move a ticket from Backlog to a Sprint, I am expecting the status to be changed to "Selected For Development". Is there a way to do this? Thanks in advance!


Answers:
author: Nicolas Grossi
body: [@Suneetha Bandaru](/t5/user/viewprofilepage/user-id/5435806) You need it using automation ?

Nicolas


author: Nicolas Grossi
body: [@Suneetha Bandaru](/t5/user/viewprofilepage/user-id/5435806) you might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Automatic-status-change-when-task-is-added-to-sprint/qaq-p/1844084>

HTH

Nicolas


author: Nicolas Grossi
body: [@Suneetha Bandaru](/t5/user/viewprofilepage/user-id/5435806) Welcome! You might use a bulk change operation ?

HTH

Nicolas

comments: author: Suneetha Bandaru
body: Thanks for your response [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) . But, Bulk Change still needs some manual steps of changing the status of all the tickets- right? or are you talking about some bulk change in automation or so?

The actual expectation is that the moment I assign some sprint to my Story/Bug having the status "Backlog", the status has to be changed as "Selected For Development" without any extra steps. Is it possible? and if yes, how? through some validators/conditions/post functions in the workflow?


author: Suneetha Bandaru
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) , thanks for your response.

I used automation rule and it worked.

I used the logic, whenever the "Sprint" value is changed (which includes adding a Sprint value to a ticket) and if the existing status is "Backlog" which is default when the ticket is created, then the status is changed to "Selected For Development".

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347045i822851641FF00B50/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud
Dashboard filter result shows wrong author and date of some comments
Asked by Rita Dziobova:

Hi Atlassian team,

I have a "Last comment" field set in issue filter column. This provides right results of comments and their authors and dates.  
The same filter used in dashboard: "Filter result" shows sometimes commenter and time of another issue on the dashboard (it seems to be copy of author and date from other comment).  
When I refresh the dashboard the autor and date is sometimes fixed but it is displayed wrongly on another issue.

It is confusing. Please check.  

BR,  
Rita


Answers:
author: Carla Ann Rowland
body: [@Rita Dziobova](/t5/user/viewprofilepage/user-id/4563634) Welcome. Can you please snapshot or copy filter here so I can be of assistance?


Tags: comment

dashboard

data-center

jira-data-center
Question: Word Export
Asked by ntt.guruplar:

Hi,  

I need to export data as word file but with the option to exclude some information which I don't need. So that just selected fields are exported? Is this possible?

Thank you!

Kind regards,

Sinem


Answers:
author: Nikola Perisic
body: Hello [@ntt.guruplar](/t5/user/viewprofilepage/user-id/5471439) , natively, no, this is not possible. As a workaround, you can download miniOrange Issue exporter, which is not a free application (4$ a month). There are no free apps that support this use case.

comments: author: ntt.guruplar
body: Hi Nikola,  

thank you for your quick response.  
With the miniOrange Issue exporter it is possible to export as word with only the fields I need right? Is it also possible to make a setting regarding word divisions? Because the word export doesn't have a clear hyphenation.

Kind regards,

Sinem


author: Nikola Perisic
body: It does, yes. You can select fields that you want to export specifically. I'd recommend giving it a test.


author: ntt.guruplar
body: Is it possible that we test it for example for one day?


author: Nikola Perisic
body: Yes, you can cancel it any time.


author: ntt.guruplar
body: Okay thank you for your support.


author: Nikola Perisic
body: When you test it out and if it solves your issue, kindly accept the answer.


Tags: cloud

jira-cloud

jira-software
Can you use Jira in healthcare tracking authorisations for treatment?
Asked by sybil:

We struggle to track authorisations for chemotherapy patients to book them timely. Would Jira be a program able to assist with this?


Answers:
author: John Funk
body: Hi Sybil - Welcome to the Atlassian Community!

Probably so. What is your exact scenario?


Tags: jira-unknown-hosting-type

unknown-hosting-type
I cant complete sprint
Asked by Rui Fonseca:

Jira says that i have 7 open issues when all issues are done

Can anyone help me?

thank you


Answers:
author: John Funk
body: Hi Rui - Welcome to the Atlassian Community!

Make sure all of the completed issues are in the last column of the board (far right). Issues are not considered to be complete on Scrum boards unless they are in that column - regardless of the status.

comments: author: Rui Fonseca
body: Thank you John :) you solved my problem


author: John Funk
body: Great! Glad it is working for you now.


author: Devanshu Verma
body: Mannnnnn!!!!!  

I have been debugging this problem since a week now.. Searched for all the literature and did CHatgpt too. IT was THIS simple.   
I really feel these blogs should be present right at the place where the user is facing this issue.   

I had a cancelled state and that was the right most. I just changed the order and it was fine.   
Wasted so many hours to just complete this.

comments: author: John Funk
body: Hi Devanshu - Welcome to the Atlassian Community!

Now you know that Atlassian users are smarter than ChatGPT. ?


author: Lisa Forstberg
body: Hi!

I suspect some issues have the sprint field set to your sprint but are not visible on your board.

Create a filter finding all issues that have your sprint applied, just to see if someone manually (via editing the issue, not dragging n dropping in the board) have added issues to your sprint that is not part of the board filter.

also check board settings. Maybe some statuses are not mapped to the right column?

Br

/L

comments: author: Rui Fonseca
body: thank you Lisa, the problem was the DONE column wasnt my last column. ;)


Tags: cloud

jira-cloud
What's the keyboard shortcut for submitting an issue in the modal view? (Mac)
Asked by Franz Sch?rmann:

I used to work with Windows before, where you could just create an issue (after inputting its details in the modal view) using **ALT + S.
What's the respective shortcut for Mac?**

Ctrl + ? + S *does not work.*

Thanks in advance


Answers:
author: Ciara TN
body: Hi Franz,

If you hit the ? on the top right of the screen and then type ? you will get an overlay with the possible shortcuts. And looking at mine on Chrome with a Mac there is no submit command.   

Tabbing through the fields and hitting enter seems to be the closest thing.   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333686i65406D5B9DE40EF4/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud

jira-software
Add a Clinical review status to a story
Asked by Debbie Pople-Griffiths:

Hi everyone, I am starting with new Agile Project Team in our Trust and want to add a Clinical review status as an option on our stories. Has anyone already done this and if so can you advise?


Answers:
author: John Funk
body: Hi Debbie - Welcome to the Atlassian Community!

Sure, you can modify the workflow to add the status. What type of project are you using? Team-managed? Company-managed?


Tags: cloud

jira-cloud
Create Issue link is not displayed in subtask
Asked by Grobuschi:

I m trying to create an issue from a subtask, however the button "Create Issue link" is not displayed. In the case of the Task (father), yes it appears.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/333676i80674C3F1996DD11/image-size/large?v=v2&px=999 "1.png")


Answers:
author: John Funk
body: Hi [@Grobuschi](/t5/user/viewprofilepage/user-id/5187097) - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian. Please post back here with the resolution.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Smart Value: Time to Resolution with decimals
Asked by Luca Schernbeck:

Hi,

I have a Jira automation in which I create a variable that calculates the time difference between 'issue.created' and 'issue.resolutiondate' to provide me with the "Time to Resolution" in hours and days respectively. Here is what it currently looks like:

<br />

{{issue.created.diff(issue.resolutiondate).hours}}

{{issue.created.diff(issue.resolutiondate).days}}

This is working fine, but I noticed that when the time to resolution is less than 24 hours, the time to resolution in days is just 0.  
I would like to adjust the above code so that the output uses 2 decimal places, e.g. 0.25.  

I've went through the smart value documentation but wasn't able to find any formatting for decimal places.  

Thanks for your help.


Answers:
author: Bill Sheboy
body: Hi [@Luca Schernbeck](/t5/user/viewprofilepage/user-id/5477122) -- Welcome to the Atlassian Community!

The diff() function for date / time values always returns an integer value...and I believe may use some floor, ceiling, or rounding, based upon the units of measure for the diff.

When you want the fractional part, you could use a smaller unit of measure and a math operation to adjust the display: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Functions>

For example, to get the fractional days to a second resolution:

```
{{#=}}ROUND( {{issue.created.diff(issue.resolutiondate).seconds}} / 86400, 2){{/}}
```

And if you need that value to always display 2 digits of precision, you could first store that value with Create Variable, and then pretty print it with format():

```
{{varMyDiffValue.asNumber.format("#.##")}}
```

Kind regards,  
Bill

comments: author: Luca Schernbeck
body: This worked perfectly, thank you [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)!


Tags: cloud

jira-cloud
Automation rule for by default assignee
Asked by Mguiss_ Anis _AllianzGI_:

I created an automation rule to assign any ticket to default user who is not the project lead but it did not work.

(When issue created

Then edit issue fields

.Assignee)

Can you please tell me the possible reason?

Thanks


Answers:
author: John Funk
body: Hi Mguiss,

Can you share you actual rule (screenshot)?

comments: author: Bill Sheboy
body: Hi [@Mguiss_ Anis _AllianzGI_](/t5/user/viewprofilepage/user-id/5233432)

Adding to John's suggestions:

Please also include an *image of the audit log details* showing the rule execution and *explain what you observe* when you note "it did not work". Those will provide more context for the community to help. Thanks!

Kind regards,  
Bill


Tags: cloud

jira-cloud
Get fields like Closing Reason, Root Cause, Environment from JIRA using Rest V2 API
Asked by soumya awasthi:

Hi,

I am working on JIRA Bug Analysis. I am accessing JIRA using REST V2 APIs using JQL like

issueType=Bug AND Status in (Done, Completed) AND project in(x, y, z). I am getting result back like summary and description but I also need information like Root cause, Closing reason. How can I have those.  
I am using Python language. Can you help.  
Thank you in advance.


Answers:
author: Trudy Claspill
body: Hello [@soumya awasthi](/t5/user/viewprofilepage/user-id/5536948)

Welcome to the Atlassian community.

Which API endpoint are you calling, specifically?

comments: author: soumya awasthi
body: Hi Trudy,  
Below is my the endpoint and my request.  
url = f"{base_url}/rest/api/2/issue"  
response = requests.get(url, headers=headers, params=query)  
I have tried query like -  
query = {  
'jql': 'project= project'  
}  
and  
query = {  
'jql':  
"issueType=Bug AND Status in (Done, Completed) AND Project in('p1', 'p2', 'p3')  
}


author: Trudy Claspill
body: I think you need to use this endpoint instead, and look at the **fields** parameter that are available for that API endpoint.

<https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issue-search/#api-rest-api-2-search-get>


author: soumya awasthi
body: I checked, but this fields parameter doesn't have all data like closing reason, root cause.

I want to access all the fields which we get when we Export-\> Excel(all fields) option from the JIRA UI.

For predictive analysis of bug these features are crucial.

Thank you in advance.


author: soumya awasthi
body: Hi Trudy,

Thank you. I was able to identify the field. It was the custom field.


author: Trudy Claspill
body: You're welcome.

If my responses helped you solve your requirement, please consider clicking on the Accept Answer button to mark your Question as Solved.


author: soumya awasthi
body: Hi Trudy,  
Below is my the endpoint and my request.  
url = f"{base_url}/rest/api/2/issue"  
response = requests.get(url, headers=headers, params=query)  
I have tried query like -  
query = {  
'jql': 'project= project'  
}  
and  
query = {  
'jql':  
"issueType=Bug AND Status in (Done, Completed) AND Project in('p1', 'p2', 'p3')  
}


Tags: data-center

jira-data-center

rest-api
Can we create a user and set a password by our own in Jira?
Asked by Prasad_Biddika:

Hi, thanks for your support.

Can we create a user and set a password by our own in Jira cloud?

Thanks


Answers:
author: John Funk
body: Hi Prasad,

No, that is not possible. You can only invite users by sending the invite to an email. Then the recipient of the email must login and set their password.


Tags: cloud

jira-cloud
What am i doing wrong within this automation?
Asked by julius schulze:

Hey Atlassian Community, this is my first post while im reaching out for your help.

I've set up an automation for our JSM to create a duplicate ticket in another project, assign it, and move it to another status. It's working well, but I'm having trouble automating the reverse process. I want the rule to include that if a linked issue (from the development project) is marked as "Done," it should update the helpdesk ticket to "Testing Customer." I've tried many things, but it's just not working. In my last attempt, I tried using the status name/ID, but it's not functioning as expected. I'm not sure what the issue might be. Can anyone help me? The automation error message suggests that I might be writing something incorrectly.

i tried:

{{issue.status.Done}}

{{issue.status.10043}}

{{issue.status."Done"}}

{{issue.status."'('Done')'"}}

I am really looking forward to getting some help. Thanks in advance!


Answers:
author: John Funk
body: Hi [@julius schulze](/t5/user/viewprofilepage/user-id/5277129)

You can't do all of that in a single rule. Let the current rule do what it does and works well.

Then create a second rule based on an Issue Transitioned trigger (to Done).

Then add your Branch for linked issues and go from there.

comments: author: julius schulze
body: oh okay, thank you!


author: julius schulze
body: ![Bildschirmfoto 2024-07-05 um 11.33.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/333672i50777C45833A45C0/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-07-05 um 11.33.47.png")![Bildschirmfoto 2024-07-05 um 11.22.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/333673i062DD0C964FFED7A/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-07-05 um 11.22.42.png")![Bildschirmfoto 2024-07-05 um 11.22.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/333674i54F7610780F1A684/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-07-05 um 11.22.06.png")![Bildschirmfoto 2024-07-05 um 11.23.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/333675iF74AC8906B9E1FB5/image-size/large?v=v2&px=999 "Bildschirmfoto 2024-07-05 um 11.23.46.png")


Tags: cloud

jira-cloud
How to prevent the Jira Automation user from using a transition (or force it to use a specific one)
Asked by Sascha:

Hi,

I've got a workflow transition set up that when a user moves an issue to IN PROGRESS it will automatically put that user as the assignee.

I've also got an automation set up that when a user assigns himself to an issue from the current sprint, it automatically moves it to IN PROGRESS.

My problem is that when the automation kicks in, it's "the automation" that transitions the issue to IN PROGRESS and therefore the issue gets its assignee changed automatically to AJ (Automation for Jira).

I've limited the auto-assign transition to jira-users thinking that it would exclude the automation user (it doesn't). I've created a new transition without the reassignment and restricted it to atlassian-addons-admin in the hope that it would get used first, but it doesn't.  

So how can I prevent Jira Automation from using the transition with the auto-assignment, or conversely, force it to use the transition that doesn't include the auto-assignment?


Answers:
author: Lisa Forstberg
body: Hi sasha,

I would test adding a condition on the user visible transition (the one that auto-assigns) to prevent the AJ from taking that transition.

i would also hide the automation-transition for regular users to not confuse the IU for them.

br

Lisa

comments: author: Sascha
body: The automation transition is already hidden (only available to atlassian-addon). As for adding a condition on the user visible transition, care to elaborate?  

The only restriction that I can see work is to only allow the transition if the Assignee field is blank/unassigned, but I can't do that. Jira will only let me match a user, and Jira Automation doesn't appear in the list of users that I can select from.


author: Sascha
body: UPDATE  

So I discovered that if I add the transition restriction of "Restrict when a field is a specific value", select Assignee as the field and leave the People option blank, then it checks for Assignee = Empty.   

This seems to have resolved my issue because when doing the transition to IN PROGRESS, the assignee is already set to someone's name and therefore not empty. I'll need to see if this setup causes any other weird issues but so far so good.


Tags: cloud

jira-cloud
Bulk deletion testcases
Asked by Harshitha B R:

Want to delete in bulk but test case in cycles so not able to delete throw a error.


Answers:
author: Nicolas Grossi
body: [@Harshitha B R](/t5/user/viewprofilepage/user-id/5536896) Welcome ! Could you please attach de error and the use case you are performing ?

Nicolas


Tags: cloud

jira-cloud

jira-software