Ticket in MS Teams that creates a task in Jira
Asked by Cindy Ochoa:

I would like to create a ticket in MS teams where anyone in our organization can submit a request using that form, and that submission then creates a task in Jira through their integration.

Another alternative is if anyone emails a designated outlook email that is entirely for submitting requests, once an email is received it triggers a task creation in Jira.


Answers:
author: Josh_Unito
body: Hi [@Cindy Ochoa](/t5/user/viewprofilepage/user-id/5567621)!   

You have a few options depending on what you want to achieve.

**[Jira Cloud for Microsoft Teams:](https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/)** *Streamline your workflow with custom, personal notifications, link previews, and the **functionality to create, search, and update Jira issues---all within Teams**.* You can get it from [Microsoft AppSource](https://appsource.microsoft.com/en-us/product/office/WA200002140?tab=Overview) or the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1226478/jira-cloud-for-microsoft-teams-official?tab=overview&hosting=cloud).

[Jira Cloud for Outlook](https://marketplace.atlassian.com/apps/1220666/jira-cloud-for-outlook-official?tab=overview&hosting=cloud): *Create new Jira issues, view up-to-date information about existing issues and take action on them in a couple of clicks. ([Microsoft AppSource link](https://appsource.microsoft.com/en-us/product/office/wa104381095?tab=overview))*

[Zapier's Teams Jira Automation](https://zapier.com/apps/jira-software-cloud/integrations/microsoft-teams): When X happens in Teams, Y should happen in Jira.

Then there are a range of other options on the Atlassian marketplace if you just look for [Teams Integrations](https://marketplace.atlassian.com/search?query=teams).


author: Benjamin Linser _yasoon_
body: Hi [@Cindy Ochoa](/t5/user/viewprofilepage/user-id/5567621) ,

I'm Benjamin from [yasoon](https://yasoon.com/), we are developing app integrations for [Microsoft 365 to Jira/Confluence](https://support.yasoon.com/) and actually offering a wide set of possibilities to connect Microsoft Teams to Jira and vice versa.

If you are working in a Jira Service Management context you could use our [Portal integration](https://support.yasoon.com/M365FJ/create-support-tickets-from-microsoft-teams) in Teams that will reflect your native JSM portal directly in Teams.

Additionally we provide [automations](https://support.yasoon.com/M365FJ/automation-features) that can help you speeding up your task management, for example: whenever a new issue is created -\> post something into a teams channel or when a keyword is mentioned in Teams -\> do something in Jira.

Feel free to browse through our[documentation](https://support.yasoon.com/M365FJ/product-overview), [book a demo](https://outlook.office365.com/book/MeetMicrosoft365forJira@yasoon.com/) or raise a separate [request at our Helpdesk](https://yasoon.atlassian.net/servicedesk/customer/portal/3) :)


author: Rishabh Jhawar
body: Adding to [@Josh_Unito](/t5/user/viewprofilepage/user-id/5317472) 's answer, for creating tickets via MS Teams: A Heads-up, you will need to setup permission on your M365 account.![temp jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/341586iDA5352A79ED62365/image-size/large?v=v2&px=999 "temp jira.png")


Tags: integration

jira-service-desk-unknown-hosting-type

jira-service-management

jira-service-management-unknown-hosting-type

ms-teams