youngmon/atlassian-qna huggingface dataset:
BigPicture Power-up loading forever
Asked by Eric DANNEVILLE:

Hi All,

I try to display the Gantt view from the power-up Bigpicture which worked perfectly fine 2 days ago and I only have the blank screen displaying the "loading" icon. I cannot see anymore the gantt view on which we worked several hours. Quite frustrating

Any idea to solve that ?

Thks


Answers:
author: Ester
body: The solution from support works propertly, many thanks!

![WhatsApp Image 2020-10-19 at 17.50.11.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/114806i5BDDEFE4AEEF6487/image-dimensions/433x456?v=v2 "WhatsApp Image 2020-10-19 at 17.50.11.jpeg")


author: Anna-BigPicture
body: Hello Eric and Ester,

Would you please be able to confirm if you still face problems with BigPicture Power-up? If so, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-336858 in the title of your request.   

We will investigate your case individually.

Best regards,  
Anna

SoftwarePlant Support


author: Ester
body: Hello Eric, I have the same problem, and I need the Gant ASAP. I tried with several browsers but the problem persists. I sent a message to Trello support and also wrote a question like you if someone knew the answer (see it to know how I tried to solve it). I'll reply again if I have a feedback.

comments: author: Eric DANNEVILLE
body: Thanks for sharing Ester. I also tried several browsers but with the same outcome. And yes please keep me updated should you have an answer. Fingers crossed


Tags: big-picture
Help with butler reports
Asked by Jan:

Can anyone give further help on creating butler reports to email. Clearly missing something vital as my emails are blank. Thanks in advance

![Screen Shot 181020.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/114677i7DA825703C877695/image-size/large?v=v2&px=999 "Screen Shot 181020.jpg")


Answers:
author: milynnus
body: [@Jan](/t5/user/viewprofilepage/user-id/4057508) without the specifics, I would just mention that you construct your report by using the pattern eg "From card \[{cardname}\]({cardlink}) the customer email is {{%email}}" it creates a link and use a CF. If your email is somewhere on the card the use{{%myemail}} to construct the downstream command to see with {$report_var} in the body of the email.

comments: author: Jan
body: Thanks should have pre-empted my query with I am very much a novice.

I will take another look with your information.


author: Wm_ Auckerman
body: I don't know if this will help, but FYI here's the command I created to send a report on two of the lists from one of my boards (exactly as it is except the email address is changed).

create a report in variable "In_Progress" with all cards in list "In Progress" using pattern "\[{cardname}\]({cardlink}) members: ({cardmemberusernames}), created: {{cardcreationdate}} {{%Priority}} =\> due: {cardduedate} \\n\\n", create a report in variable "Checklist_links" with all cards in list "Checklist links" using pattern "\[{cardname}\]({cardlink}) ({cardmemberusernames}) {{%Priority}} =\> DUE on {cardduedate} \\n", and send an email notification to "xxx@xxx.com" with subject "Report for #{datenumber}" and message "In Prog.:\\n\\n{$In_Progress}\\n\\n\*\*Checklist links:\*\*\\n\\n{$Checklist_links} \\n\\n"


author: Jan
body: Thanks for taking the time to help. I will try this
How can I sum story point rollup for all objectives?
Asked by Charuchandra Joshi:

If I have list of objectives for which I have story point rollup for each and I would like to display sum of story point rollup.


Answers:
author: Ste Wright
body: Hi [@Charuchandra Joshi](/t5/user/viewprofilepage/user-id/4882667)

It's probably possible using Automation - but we'd need to clarify...

* Is this Cloud or Server?
* Are the Objectives (and the related Issues) in Jira?
* How are the Objectives linked to the other Issues (parent/child, sibling, etc)
* What is the story point rollup? Is that a custom field, or?

More detail will help clarify the need, and solution here :)

Ste

comments: author: Charuchandra Joshi
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) ,  
I believe this is cloud.  
Related issues are in Jira,  
Each objective consist of set of issues and each issue is having their own story points  
Sum of all the story point of linked issue to objective is Story rollup on confluence.
Can I add a threshold line to a Jira custom 2D stacked bar chart?
Asked by Wendy Talmadge:

I'd like to be able to put a threshold line across a 2d stacked bar chart to see how close we are to hitting a cap. Is this possible?

![2022-04-18_17-03-25.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/193336i630BA01CF92C7C8E/image-size/large?v=v2&px=999 "2022-04-18_17-03-25.jpg")


Answers:
author: Brant Schroeder
body: [@Wendy Talmadge](/t5/user/viewprofilepage/user-id/4110400) unfortunately that functionality does not exist in the delivered chart macro. You can learn more here: <https://support.atlassian.com/confluence-cloud/docs/insert-the-chart-macro/>

I bet some the the reporting / charting apps in the marketplace have this feature [https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=report](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=report)

comments: author: Wendy Talmadge
body: Thanks for the info!


Tags: cloud

confluence-cloud

report
CSS formatting for Confluence Cloud?
Asked by Kate Seaman:

Hi folks, I provide freelance support to various clients. Several clients use Confluence... some are self-hosted and others are cloud-based.

I created some custom branding for a conflence site -- for H1 - H3 titles to coordinate with the company's branded fonts and colors. Trouble is since this client is using confluence cloud, site-wide CSS is not an option. My question is - for confluence cloud users, are there any options to do some basic custom formatting using CSS even at the page level? Or are the only options for formatting available the ones in the Confluence formatting menu?

The only alternative solution I have is to create headers as image files and have them use images to delineate various sections and spiff up the look a bit.

I'm open to suggestions.

Thanks!


Answers:
author: Fabian Lim
body: Hi [@Kate Seaman](/t5/user/viewprofilepage/user-id/4882406)

Your options are limited. If you have some budget give the caelor macrosuite plugin a chance. It works like elementor for web design. Link: <https://caelor.com/>

We started using it and it's amazing.

Regards

comments: author: Kate Seaman
body: Thanks for the tip - I'll check it out. Can one create branded page templates using this tool so that a team can all share in a common page design?


author: Fabian Lim
body: You will have to ask them directly.


author: Marin Varvodic
body: Thanks for the suggestion [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)

Hi [@Kate Seaman](/t5/user/viewprofilepage/user-id/4882406) my name is Marin and I am a Product Owner at Caelor. Feel free to book a demo, I can definitely help. I am also sure that you have some cool suggestions for our app as well. Here is the [link](https://outlook.office365.com/owa/calendar/Caelor@caelor.com/bookings/s/j5n08HZY_EGQiqI7A9Medw2)

Cheers Marin


Tags: cloud

confluence-cloud

css
Can Latex be used to create formulae in Confluence pages?
Asked by Farzaneh Poorjabar:

Can Latex or a similar editor be incorporated into Confluence?


Answers:
author: Oki__PolarisOffice_
body: [@Farzaneh Poorjabar](/t5/user/viewprofilepage/user-id/3733656)

Hello,

If you are looking for a way to add LaTeX in confluence pages, I would recommend our app,

[LaTeX EASY math equation for Confluence.](https://marketplace.atlassian.com/apps/1224024/latex-easy-math-equation-for-confluence?tab=overview&hosting=cloud?)

<br />

You can choose inline/ block mode when you add LaTeX. As well as, it provides real time preview and selectable formula entry UI so you can easily add and edit formulas. Please check it and feel free to contact me if you have any questions about the app.

A month's free trial is available now!


author: Zoriana Bogutska_Adaptavist_
body: Hi [@Farzaneh Poorjabar](/t5/user/viewprofilepage/user-id/3733656)

Yes, you need to use plugins from the marketplace, like [LaTeX for Confluence](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?tab=overview&hosting=cloud&utm_source=referral&utm_medium=Comment_Can-Latex-be-used-to-create-formulae-in-Confluence-pages_20220915&utm_campaign=Atlassian-Community)or [Content Formatting Macros for Confluence](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?tab=overview&hosting=cloud&utm_source=referral&utm_medium=Comment_Can-Latex-be-used-to-create-formulae-in-Confluence-pages_20220915&utm_campaign=Atlassian-Community), etc.

The last one allows you to add also other macros to improve your confluence content: Tooltip, Footnote, BibTeX etc.

Those apps were developed by my team, so let me know if you have any questions.


author: Mikael Sandberg
body: You would need to get an app to do it, there are a couple of them in the [Marketplace](https://marketplace.atlassian.com/search?hosting=server&query=latex).


Tags: confluence-server

server
Can we restrict Confluence access to VPN use only?
Asked by Angel:

Can we restrict access to Confluence to only those on our VPN? We are using the Cloud version.


Answers:
author: Ivan Lima
body: Yes. Please look at <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>. Note that it is available for premium plans only.

comments: author: Ernis S_
body: I'm not sure how this relates to VPN, which typically involves additional encryption, authentication, and data encapsulation. All I see in the provided solution are ACLs for accessing from specific IPs without offering a true VPN solution.

Does Atlassian provide a VPN solution (like site-to-site tunnel) for enterprises to access Jira and Confluence in the Cloud privately?


author: Ernis S_
body: I'm not sure how this relates to VPN, which typically involves additional encryption, authentication, and data encapsulation. All I see in the provided solution are ACLs for accessing from specific IPs without offering a true VPN solution.

Does Atlassian provide a VPN solution (like site-to-site tunnel) for enterprises to access Jira and Confluence in the Cloud privately?


author: Apks Book
body: Hey Ivan Lima,

Thanks for sharing the below link:

[https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access](https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/)[/](https://apksbook.com/tomato-vpn/)

It helped me in solving my issue.

Thanks


Tags: cloud

confluence-cloud

vpn
Confluence automatically deletes spaces
Asked by Gear Vehicles:

We chose Confluence as the documentation tool for our project. And Jira for management. The last time we worked on the project was last year. And now I can't find a place for the project. Does anyone know why Confluence removes spaces. And is there a way to recover.


Answers:
author: Jack Brickey
body: Confluence doesn't remove spaces. Only admins can do that. Are you sure there every was a space associated with the project? Confluence doesn't automatically create a space for a Jira project.


author: Nic Brough -Adaptavist-
body: Confluence only deletes spaces when a human (administrator) tells it to. Either by removing a user (it will remove their personal space when you do that), or by going to the admin section and clicking "delete".

To recover it, you will need to look for the backup that you took before your admin deleted the space.


Tags: cloud

confluence-cloud
After Database refresh from Prod to test getting below error for create space action
Asked by Ankush Kumar:

org.springframework.jdbc.UncategorizedSQLException: Hibernate operation: could not execute statement; uncategorized SQLException; SQL state \[S0001\]; error code \[40515\]; Reference to database and/or server name in 'Confluence.dbo.CONTENT' is not supported in this version of SQL Server.; nested exception is com.microsoft.sqlserver.jdbc.SQLServerException: Reference to database and/or server name in 'Confluence.dbo.CONTENT' is not supported in this version of SQL Server.  
at org.springframework.jdbc.support.AbstractFallbackSQLExceptionTranslator.translate(AbstractFallbackSQLExceptionTranslator.java:89)

caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Reference to database and/or server name in 'Confluence.dbo.CONTENT' is not supported in this version of SQL Server.  
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:265)


Answers:
author: Nic Brough -Adaptavist-
body: This looks like your test server is using an unsupported (too old) version of MS-SQL server. What version of Confluence and MS-SQL are you using here?

comments: author: Ankush Kumar
body: Confluence version :7.13.2

MSSQL: 12.0.41


author: Nic Brough -Adaptavist-
body: Yep, thought so, you'll need to move to using a more recent version of the database (I think 12 is nearly a decade out of date)


author: Bryan Guffey
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) - I got this same error, but I'm running Azure SQL in both instances, and it only shows up in my non-prod instances. I think ti might have something to do with the DB Refresh.


author: Nic Brough -Adaptavist-
body: Which Azure database are you running?

Jira only works with Postgres, Oracle, MySQL and MS-SQL, but Azure can support all of them, so I'm questioning which one you mean by "Azure SQL"


author: Ankush Kumar
body: [@Bryan Guffey](/t5/user/viewprofilepage/user-id/325853) please keep same DB name as in Prod, This will resolve the issue.


author: Matthew Stinchcomb
body: @[Bryan Guffey](https://community.atlassian.com/t5/user/viewprofilepage/user-id/325853)

Did you ever find an answer, I am having same issue?


author: Ankush Kumar
body: [@Matthew Stinchcomb](/t5/user/viewprofilepage/user-id/4961672) please keep the same name as the destination database to resolve this issue.


author: Matthew Stinchcomb
body: Unfortunately, that is not an option for me. The database table for prod and test live in the same error so I can't rename it the same. What's odd was I was able to do this before with no issue. This issue just now started.


Tags: confluence-server

server
Redirect anonymous users to login screen
Asked by Kiran Pamuru:

We have enabled anonymous access on a space. The issue is whenever we share a link with a user that isn't enabled with anonymous access, Confluence is taking them to anonymous access enabled space instead of login page.

Kindly provide a solution.


Answers:
author: Srinatha T
body: Hi [@Kiran Pamuru](/t5/user/viewprofilepage/user-id/4589085) ,

Welcome to Atlassian community.

I think its there browser cache which is taking them to the space where anonymous access is enabled. You can ask them to clear the browser cached and check once. Ask the user to hit that URL in incognito mode and check.

Have a good day!

Thanks,

Srinath T

comments: author: Kiran Pamuru
body: Thank you [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256)

I don't think it's an issue with the cache; We tried with Incognito, but it's still the same behavior.

Regards,

Kiran


author: Srinatha T
body: [@Kiran Pamuru](/t5/user/viewprofilepage/user-id/4589085) , Incognito is also taking them to anonymous access enabled page is it ?


author: Kiran Pamuru
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256) Correct.


author: Kiran Pamuru
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256) Would you be able to help?


Tags: confluence-server

server
jwt.private.key & jwt.public.key significance
Asked by Maharana Domburu:

I am creating a new environment(NON-PROD) from an existing environment(PROD) by doing a VM refresh.

I need to update the confluence.cfg.xml file before I start confluence in the new environment.

Can someone please clarify the significance of jwt.private.key \& jwt.ppublic.key ? Also can these keys be used same as existing environment ?

Thank you


Answers:
author: Yash
body: In Confluence, the `jwt.private.key` is a crucial component of the `private_key_jwt` authentication process. This process employs asymmetric encryption, where the private key is generated and kept confidential by the client, while the corresponding public key is registered with the authorization server.

For more detailed information, refer to the documentation on [Understanding JWT for Connect apps.](https://developer.atlassian.com/cloud/confluence/understanding-jwt/)


Tags: confluence-server

server
how to sort entries in the calendar view in a single day??
Asked by ???:

![image.png](/t5/image/serverpage/image-id/193238iEE126A27A7631CA7/image-size/large?v=v2&px=999 "image.png")

like screenshot?how to sort these entries??i found Ordering/Sorting rules in the calendar view? but it doesn't work

Any help would be greatly appreciated? thanks?


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@???](/t5/user/viewprofilepage/user-id/4496525)

Those are sorted by date/datetime value you have in the field that is used for grouping

Alex

comments: author: ???
body: the date/datetime value in single day is same, how sorted?


author: Alex Medved _ConfiForms_
body: In the order you have set in "Ordering/Sorting" parameter


author: ???
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/193353iD47EAE8327860DDD/image-size/large?v=v2&px=999 "image.png")

I already used this parameters, *as you've said? if the grouping datetime value is same? it use this field sorted?*but it seem like doesn't work


author: Alex Medved _ConfiForms_
body: What field type is this "releasetype" field?


author: ???
body: It's dropdown type


author: Alex Medved _ConfiForms_
body: Do you want to sort it by label or by option id?

As this is what you do, when using releasetype ASC

It sorts by IDs

If you want to sprt by label then use releasetype.label ASC

As per documentation <https://wiki.vertuna.com/display/CONFIFORMS/Accessing+field+values+and+properties>


author: ???
body: like screenshot? one type one color?I used releasetype.label ? but the color isn't *sequential* ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/193402iC17D96D4FCB1E2EB/image-size/large?v=v2&px=999 "image.png")


author: Alex Medved _ConfiForms_
body: Not sure what do you mean by "color isn't sequential".

I cannot read chinese, does it sort the labels alphabetically? As this is what it should do


author: ???
body: sorry? I mean one type just one color? you see the entry's color?it''s not sequential

it means the type is not sequential? it means the Ordering/Sorting doesn't work


author: G subramanyam
body: Hi [@???](/t5/user/viewprofilepage/user-id/4496525) welcome to the Atlassian community.

Could you please check this [thread](https://community.atlassian.com/t5/Confluence-questions/Confiforms-Calendar-Order-and-Sorting/qaq-p/1783169) for few observations.

comments: author: ???
body: yes, i had check the thread, but i don't understand what's that mean

i understand the sorted rule is the calendar event title, but if i want to use other filed sort,

how to get that??


Tags: confiforms

confluence-server

server
How to monitor for Atlassian Cloud instance on real time such like a JMX?
Asked by Chihara:

Hi, community folks,

Because of recently Atlassian Cloud problem, I'd appreciated if you'd advice how to realtime monitor such like a JMX for Atlassian Cloud instance.

Thank you,


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Chihara](/t5/user/viewprofilepage/user-id/749867) ,

in my opinion the best way to do that is to subscribe for updates here <https://confluence.status.atlassian.com/>

You will be notified whenever Confluence **creates** , **updates** or **resolves** an incident.

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/193233iE4334B6CA6DEFC4E/image-size/large?v=v2&px=999 "Immagine.png")

Hope this helps,

Fabio


Tags: cloud

monitor
Page isn't allowed to get edited due to too many simultaneous editors but all the users are the same
Asked by Shir Halfon:

I'm trying to edit my own page but confluence blocks me with the error:

"

**You can't edit this page right now**

This page is so popular, you've reached the maximum number of simultaneous editors. Try again when it's not so busy.

"

But all the "users" that have this document opened are the same user - mine!

I haven't got any other tab/window opened on this document but that one that I'm blocked in and I can't work with the page!


Answers:
author: Nic Brough -Adaptavist-
body: Try closing your browser, and clearing the caches and cookies.


Tags: cloud

confluence-cloud
Table Filter and Charts add-on
Asked by ???? ????:

I Tried to find the Table filter in the macro page but it didn't exist


Answers:
author: Pramodh M
body: Hi [@???? ????](/t5/user/viewprofilepage/user-id/4880367)

I believe you are running the DC version of Confluence \& the version is at least above 7.

You need to install this plugin

[https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=datacenter)

Check with your administrator or if you have the access go to the manage add-ons page and see if the app is installed and enabled

Here's the list of macros listed when the app is installed

<https://docs.stiltsoft.com/pages/releaseview.action?pageId=42239760>

Thanks,  
Pramodh

comments: author: Katerina Kovriga {Stiltsoft}
body: Hi [@???? ????](/t5/user/viewprofilepage/user-id/4880367) ,

The [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=server&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app that provides the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro is our add-on.

[@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) has kindly mentioned all the steps you need to take to make sure that the app is installed for your instance:

* Ask your Confluence administrator.
* Browse for other macros that are also provided by the app in the macro browser. For example, you may search for the [Pivot Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Pivot+Table+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) and [Table Transformer](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Transformer+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros


Tags: confluence-server

server