youngmon/atlassian-qna huggingface dataset:
How to troubleshoot a weird interface element appearing in Confluence.
Asked by jairo cabello:

Hello!  

This question is to know what would be your steps, in case suddenly you need to troubleshoot an issue like this:  

![image.png](/t5/image/serverpage/image-id/29109i0D12E0D78B50F837/image-size/large?v=v2&px=999 "image.png")  
Imagine you want to understand where the "views recently" long negative number comes from. How would you achieve it?  

So far, I can't seem to identify it: Is not clearly identifies as an addon. It doesn't seem an element added to the interface through ScriptRunner, and if I inspect the element it doesn't give me too much clues on where it comes from.  

Any help or suggestion will be appreciated!


Answers:
author: jairo cabello
body: After a lot of troubleshooting, we realized that the issue was on a custom-build addon that we didn't think about. After removing that unnecessary addon, Confluence is back to normal!


author: Mirek
body: Hi [@jairo cabello](/t5/user/viewprofilepage/user-id/1203672)! I do not recognize this view to be a OOTB Confluence interface.. Could you list all of your plugins installed in the instance or put a screenshot that would include the whole screen?

comments: author: jairo cabello
body: ![screencapture-knowledge-trivago-plugins-servlet-upm-2018-08-13-15_05_34.png](https://community.atlassian.com/t5/image/serverpage/image-id/29265i1619AE59C2215BE6/image-size/large?v=v2&px=999 "screencapture-knowledge-trivago-plugins-servlet-upm-2018-08-13-15_05_34.png")Here is an screenshot. I hope you might recognise something!


author: Mirek
body: I guess this it the plugin - Viewtracker for Confluence

[https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=server&tab=overview)

To be sure you would need to disable it temporary to see if that UI elements would not show.


author: jairo cabello
body: Thank you! But not really. That plugin does indeed work (therefore you can see the number of views next to the awful negative number).


author: Mirek
body: Hmm.. Overall you have so many plugins but if this is not the one it is hard to guess. It might be something that is designed for analitics like Google Analitics.. Maybe you can simply disable temporary all suspected plugins and see if there is any change or enable Safe Mode and see if this is really a plugin not any customization.


author: jairo cabello
body: Indeed it was that google analytics plugin. It happens to be developed by one employee that is not working in the company anymore, but after starting to disable plugins 1 by 1 we found out that it was this one the one creating this string. Weird.

Thanks!


Tags: jira
PDF export not available
Asked by JSA:

The PDF expert function is processing, process bar is raising up to 100%, and the link for download appears but is not clickable or functional. The download did not start.

regards  
Jens


Answers:
author: Tarun Sapra
body: Hello [@JSA](/t5/user/viewprofilepage/user-id/1709804)

Since it's hosted on Cloud thus best is to contact the Atlassian support

<https://support.atlassian.com/contact/#/>


Tags: cloud

confluence-cloud
Import Word Document is failing - word.import.error.image.size
Asked by Tony Solinas:

Trying to import a large word document with loads of pictures but its failing everytime

getting the following error

word.import.error.image.size

Ive read you can increase the image size import settings but i cant find out where this setting is.

Can anyone help ?


Answers:
author: Fabienne Gerhard
body: Hi [@Tony Solinas](/t5/user/viewprofilepage/user-id/1785201) - have a look on this post where they had a similar problem - hope this helps.

They got the same error and downgraded the document from **.docx** to normal **.doc**

[For more information see the post.](https://community.atlassian.com/t5/Confluence-questions/How-do-I-import-files-from-word-when-I-get-an-error-saying-quot/qaq-p/630626)


Tags: import

ms-word
Question about Confluence's Import Word Document
Asked by ujkimbitbucket:

Hello.

I have one question about Confluence's Import Word Document.

before I'm ask this question, Thanks for this good function.

I was perform by external word documents.

It's work very well normally, but some people are talk to me about sometimes not working this function.

the situation was occurred with white confluence page. (We can't find strange confluence server log contents at this time)

We can't figure out why this issue was occurred. (because of there aren't log \& reaction, we can't expect that this issue)

Can I some information to remove this situation?

Thanks for always.


Answers:
author: Shannon S
body: Hi there,

We would need to see the document itself and the logs to understand why it occurred.

If you're currently having the issue and you have an example for us, then I can raise a support ticket for you.

Please confirm!

Regards,

Shannon


Tags: confluence-server

import

ms-word

server
No option to Restore a Deleted Page
Asked by Michael Ruddy:

My coworker and I don't have "Trash" when we access Content Tools. I deleted a few pages to ensure I had something in the trash to restore but the option still doesn't appear. What are we doing wrong?


Answers:
author: Kian Stack Mumo Systems
body: Michael,   

Content tools are typically available to anyone that can edit pages. Content tools expand when you are a space administrator. The option for "Trash" is only available with space administration permissions. Are you a space admin?

comments: author: Michael Ruddy
body: My supervisor is the space admin and he told me he also made me an admin. Is there a way to check?


author: Kian Stack Mumo Systems
body: Michael,   

A space admin should be able to manage the permissions within a space. When you click into the space tools, do you see the "permissions" tab?

![Screen Shot 2018-08-13 at 5.32.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/29349i1D56C95D5C73F918/image-size/large?v=v2&px=999 "Screen Shot 2018-08-13 at 5.32.58 PM.png")If you can't, it's possible that your manager forgot to hit "save" after modifying the permissions in the space.

Thanks,   

Kian


author: Michael Ruddy
body: Is there a way to contact Atlassian if we're not sure about the Administrator? The only name I recognize on the Administrator List in Space Settings is someone who left the company.


author: Kian Stack Mumo Systems
body: Michael,   

Can you view and edit the permissions?

Thanks,   

Kian


Tags: cloud

confluence-cloud
Error 500 after clean installation on Windows Server 2016
Asked by IT & BI:

Dear Community,

I am facing a weird problem: After a clean installaton of Confluence 6.10.1 x64 for Windows on a freshly installed Server 2016 x64 (latest updates), I can not complete the first installation wizard for Confluence.  
The server is a domain member.

When I enter the trial License key and the wizard starts setting up the system then it ends with an Error 500 (details below).

I have reinstalled the server twice and Confluence 6 times with different users (local and domain admins). The error only occurs when I install with elevated access. But I need the elevation to set Confluence up as a windows service. Without elevation the setup wizards does not show the Install-as-service-option.

This is deeply frustrating. I install Confluence on d:\\confluence and the data folder in d:\\confluence_data. The whole drive has FullAccess permissions for:

SYSTEM  
Administrator  
Confluence (the local user that I use to instsall)  
Domain Admins  
FileserverAdmins

And read permission for  
Domain Users

i have tried starting the Confluence Server as  
Confluence user (local admin)  
LOCAL SYSTEM (default)  
Domain admin

I have read and tried some help files and community threads where people were facing similar problems and fixed it by deleting the Felix folder in the plugins but that did not help in my case either.

When I try and change the Service's user or I delete the felix folder then I am getting a new error (see below).

WHY IS THIS HAPPENING - and why does no one do proper Quality Testing before they deliver this installer?!?! Such an obvious and repeating error.

Can anyone help me fix this issue?

The error:

HTTP Status 500 -- Internal Server Error  

<br />

Type Exception Report  

Message Cannot call sendError() after the response has been committed  

Description The server encountered an unexpected condition that prevented it from fulfilling the request.  

<br />

<br />

<br />

If I folow the Knowledge Base Link I get a Page not found error.

Please can someone help?


Answers:
author: AnnWorley
body: Hi,

The 500 error you are seeing in the browser is somewhat generic. Please check the logs for more specific errors we can follow up on.

The logs to check for ERROR (not so much WARN) messages are:  
\* \<[confluence_install](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/logs/ (anything recent in this directory)  
\* \<[confluence_home](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/logs/atlassian-confluence.log  
Note: The \<confluence_home\> directory is the path defined in the following file: \<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties

There may be a bunch of "memory leak" errors in the catalina.out. They are benign and may be ignored.

I look forward to hearing what you find.

Thanks,

Ann


Tags: confluence-server

server

windows
Is it possible to integrate Confluence Cloud to Active Directory?
Asked by Charitha Veeragandham:

I know that this question was asked few years ago. But is there any update now?


Answers:
author: Nic Brough -Adaptavist-
body: Indirectly, sort of. You need Identity Manager hooked up to your AD as an identity provider.

See <https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html>

comments: author: Charitha Veeragandham
body: Thank you


author: Vickey Palzor Lepcha
body: It doesn't look like there is any option as such like we have on on-prem Confluence at the moment.

Maybe there are OOTB methods - not sure.

comments: author: Charitha Veeragandham
body: Thank you!
XML-Backup failing due to missing ContentEntityObject
Asked by Manuel B?hnisch:

Hi everyone,

just managed to fix our confluence database after a power outage.

Next to the database backup that runs on an hourly basis we also create regular nightly XML-backups at night, kind of as a last resort. Running through the logs I found out that the backup was failing on a regular basis. The log showed the following:

```
2018-08-09 02:07:44,550 ERROR [Caesium-1-1] [confluence.importexport.impl.AbstractXmlExporter] backupEntities Couldn't backup database data.
java.lang.RuntimeException: net.sf.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.atlassian.confluence.core.ContentEntityObject#34761337]
 at com.atlassian.confluence.importexport.impl.HibernateObjectHandleTranslator.handleToObject(HibernateObjectHandleTranslator.java:57)
```

That made me wonder, why this Object with ID "34761337" was missing and why. I restarted the backup manually to find out why and where in detail it stopped working. Running through the unfinished backup in the /temp/xmlexport-\<timestamp\> dir I found out by chance that the last object being exported was a usercontent_relation object.

To make a long story short I found out that the entities missing were all created on the date of our power outage. I then recalled that due to other problems the database backup wasn't restored 100% and we had a couple of others of missing content.

Recalling that I figured that the id missing must belong to one of the pages that was created in between the last full backup and the outage. I checked that the appropriate content was actually missing and then checked up for further missing ids. Turned out that a total of 7 blogs / pages where missing and thus the usercontent_relation was pointing no where.

Solution:

I found this page <https://confluence.atlassian.com/confkb/how-to-remove-a-page-manually-in-the-database-using-sql-commands-385321460.html> on how to remove pages manually and also ran the following sql to get all the elements that needed to be removed:

```
SELECT * from USERCONTENT_RELATION where TARGETCONTENTID NOT IN (SELECT CONTENTID FROM CONTENT)
```

Once done the manual backup works now fine again.

As towards Atlassian: I was wondering whether it made sense to add this and probably even more checks to the health check that Confluence runs on a regular basis. This way problems can be tracked down much quicker.

Hope this also helps someone struggeling with the same issue.


Answers:
author: AnnWorley
body: Hi Manuel,

We are always adding health checks so I am sure we will meet your expectation of adding even more checks as time passes.

For the database integrity check, I noticed Jira has such a feature so I went ahead and opened a request to build similar function into Confluence: [As an admin I would like to check Confluence database consistency in the UI](https://jira.atlassian.com/browse/CONFSERVER-56275)

Thank you for sharing your technical expertise in tracking down the missing data in your case.

Cheers,

Ann


Tags: confluence-server

server
Slack integration to replace Hipchat?
Asked by Michael Tegler:

Is there any plan to change the "Hipchat Integration" option in Confluence to Slack or Microsoft Teams? I know there are paid add-ons, but this can be a pain to squeeze through a corporate budget.


Answers:
author: Michael Tegler
body: In case anyone else is looking. This was released recently:

<https://slack.com/apps/AC23SDS77-confluence-cloud>


author: Michael Jabbour
body: +1 - given the HipChat decom notice, when can we expect #slack integration in its place in the native confluence integrations page? Thanks

comments: author: AhmadDanial
body: Hi, Michael.

As of now the integration between Slack and Confluence (Server and Cloud) are available through paid third party add-ons below, just to name a few:

* [jSoftware](https://marketplace.atlassian.com/vendors/1213287/jsoftware)
  * [Slack Connector for Confluence Server](https://marketplace.atlassian.com/apps/1215438/slack-connector-for-confluence-server?hosting=server&tab=overview)
  * [Slack Connector for Confluence Cloud](https://marketplace.atlassian.com/apps/1216440/slack-connector-for-confluence-cloud?hosting=cloud&tab=overview)
* [codefortynine GmBh](https://marketplace.atlassian.com/vendors/1213041/codefortynine-gmbh)
  * [Slack for Confluence](https://marketplace.atlassian.com/apps/1215055/slack-for-confluence?hosting=cloud&tab=overview)

I believe that the native integration will take a while to be developed, hence no official news / public facing ticket to keep track of the progress.


author: AhmadDanial
body: Hi, Michael.

According to the [What Atlassian integrations are available with Slack today?](https://www.atlassian.com/partnerships/slack/faq#faq-9a5d8c13-1bd2-4377-82e8-c876c80462bb), we can see that we currently have the integration ready for JIRA Cloud, Trello, and Bitbucket Cloud only.
> Today, there are Atlassian built and supported integrations with Slack for [Jira Cloud](https://marketplace.atlassian.com/apps/1216863/jira-cloud-for-slack-official?hosting=cloud&tab=overview), [Trello](https://trello.com/platforms/slack) and [Bitbucket Cloud](https://marketplace.atlassian.com/apps/1218781/bitbucket-cloud-for-slack-official?hosting=cloud&tab=overview). Building on the success of these existing integrations, we will co-develop tighter native integrations between our products.

I can definitely understand the concern that you have on your end but just to let you know that we are definitely looking at extending the scope of integration for Confluence in the future as it is an important component to team collaboration.


Tags: cloud

confluence-cloud
Confluence: How to place a link to a file on mapped drive in a confluence page
Asked by Gerald Britton:

My team has several mapped LAN drives that we use to store various data. I want to put hotlinks to frequently-used files in a confluence page. Two examples:

On my mapped drive K:, I can access an html document in Chrome and IE using this URL:

file:///K:/Team/Projects/ProjectOne/index.html

However, if I just take this URL and put it as a link in a confluence page, when I click on it, I get a new "Untitled" tab that reads

about:blank

However, if I copy the link and paste it into a new tab, I get the page displayed as desired. What should I do so that a user can click on the file link in Confluence and get to the doc in one step?


Answers:
author: Thomas Schlegel
body: Hi [@Gerald Britton](/t5/user/viewprofilepage/user-id/1182656),

have you tried to create the Link with the "Insert Link" function?

Add the link as a web link. This works for me.

Maybe you clicked on the link while previewing or editing the page? Then I get the same behaviour, an empty tab, untitled tab.

comments: author: Gerald Britton
body: yes, that's exactly what I did, I created a link. While editing, clicking the link brings me to the about:blank page. After updating the page, clicking the link does nothing at all. Copying it and pasting it to a new tab works fine, though. If I right-click on the link in the published page and select open in a new tab, I get the about:blank screen again.


author: Thomas Schlegel
body: Did you install an add-on to your Chrome-Browser? Without such an add-on, Chrome does not open file-links. We use the add-on "Enable local file links".


author: Gerald Britton
body: Oh, didn't know about that extension. That seems to work! thanks for the tip!!


author: Thomas Schlegel
body: You're welcome, [@Gerald Britton](/t5/user/viewprofilepage/user-id/1182656)


author: Troy Havard
body: I'm attempting to do the same thing, but with both Firefox and IE. This solution works for me in Chrome but DOESN'T work in Firefox or IE. My agency won't allow Chrome (at least not officially). Is there a solution for those browsers?


author: Thomas Schlegel
body: Hi [@Troy Havard](/t5/user/viewprofilepage/user-id/3351298)

there's an add-on for Firefox:

<https://addons.mozilla.org/en-US/firefox/addon/local-filesystem-links/>

But you have to install a helper application, don't know, if that is ok for you.


Tags: file

link
How to create auto-increment field based on Issue type ?
Asked by Rakesh Govardhan:

need to created auto-increment field when a new issue of the same issue type is created. So that it acts like a unique code for a particular issue type.


Answers:
author: Nic Brough -Adaptavist-
body: This requires code, and it's not simple. Also, I can't quite describe what the code will need to do because I am not sure exactly what you are trying to achieve.

I understand "counter by issue type", but I have a couple of other questions:

* Where? Is this a field that should be put on all the issues? So that each issue has a number indicating that it was the n'th issue of that type? Or is the intention a field somewhere else?
* Why? What is the problem you are trying to solve with this? I suspect this is a clunky way of doing something your users don't really need at all, so explaining why you're trying to do it may lead us to a better solution to the actual need or problem.

comments: author: Rakesh Govardhan
body: Currently we have IT project which contains different issue type like incident, service request, problem and Software Enhancement. We want to have separate sequence number for the issue type software enhancement alone. So that when we move development task through change management system we have proper sequenced task id rather than issue key number.

More over the sequence number in change management system is of length 5 (i.e., maximum it could go up to 99999) already our issue key number has reached around 50,000 in 1 year time though hardly we could have done only 600 to 700 development tasks.

In case if we have separate field to have unique number for development task. we can use that number as our task id.

For your information right now we are using Issue key number as task id for all the development task.


Tags: jira
Redesigning a team Confluence Space
Asked by Laurel Ghosh Roy:

Morning! I have been tasked with redesigning our team documentation, starting with Confluence, but I'm not sure of the structure I want yet.

If I create a documentation system within my own personal space, would it be possible to copy/paste it over to the team space at-large and replace the old infrastructure, once we find a format and organization we like?


Answers:
author: Igor M.
body: Hello,

You can move or copy pages or page trees between spaces. Just select a top-level page and click on 3 dots in the top right corner, your options for moving should be at the bottom.

![Screen Shot 2018-08-10 at 09.14.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/29099iF588F903EC511FB2/image-size/large?v=v2&px=999 "Screen Shot 2018-08-10 at 09.14.21.png")

comments: author: Laurel Ghosh Roy
body: Thanks!


author: Igor M.
body: If it works for you [@Laurel Ghosh Roy](/t5/user/viewprofilepage/user-id/1718866), please mark my answer as accepted so that others can see it if they come across this. :)

Regards

Igor


Tags: cloud

confluence-cloud
Checking for incompatible plugins in DB or FS?
Asked by Dominik Kriese:

Hello,

we are developing a Plug-In for Confluence and would like to automate a compatibility test. Is there a option accessible via the terminal or within the database or the confluence file system to see, whether a specific installed script is (in)compatible (both directions would be fine) with the current version or not?

Thank you a lot.

Best Regards


Answers:
author: Diego
body: Hi Dominik!  
Well, the Universal Plugin Manager checks with the marketplace for Plugin Compatibility, so there is no locally stored information on this. The process in based on information comparison. There is, however, a built-in tool that checks this:  

- [Checking add-on compatibility with application updates](https://confluence.atlassian.com/upm/checking-add-on-compatibility-with-application-updates-273875705.html)  

The URLs that the UPM needs are:  
- marketplace.atlassian.com  
- marketplace-cdn.atlassian.com  
- id.atlassian.com  
- maven.atlassian.com  

And here we have more information on the UPM:  

- [Configuring Marketplace Connectivity](https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html)  
- [About the Universal Plugin Manager](https://confluence.atlassian.com/upm/about-the-universal-plugin-manager-305759439.html)  


Tags: confluence-server

server
How to create API for automation
Asked by Nithin Kumar:

How can I use API for automatically inserting data in confluence


Answers:
author: Nic Brough -Adaptavist-
body: The usual answer would be a pointer to the REST API docs. I find it's often more useful to start with the examples (with the rest of the docs available in the tree to the left) - <https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/>
How to remove unused labels from uninstalled glossary plugin
Asked by Ellen Beentjes:

I have installed a trial version of a glossary plugin, and uninstalled it later after review.

Now in Confluence I see several labels that have no content linked (pages) but have no idea how to delete them. Can anyone help me with this?


Answers:
author: Nic Brough -Adaptavist-
body: Which question would you like an answer to? The one in the title or the body?

comments: author: Ellen Beentjes
body: Sorry I think autocomplete issue. Now it's correct.


Tags: cloud

confluence-cloud

delete

label