youngmon/atlassian-qna huggingface dataset:
Can I change the name on my main email so my employee who handles our orders can use that one
Asked by Orchid Tanchez:

Can I change the name on my main email so my employee who handles our orders can use that one and I will use my email? Can we just use "Sales" rather than a person's name"  
Thank you!!!


Answers:
author: Ang?lica Luz
body: Hello Orchid,

Welcome to Atlassian Community!

When managing your profile, you can change your full name and public name.

The public name is what appears here in Community, for example, and the Full name is what you and your teammates will see when using a Cloud site.

For more information about what you can change, please check the documentation below:

* [Update your profile and visibility settings](https://confluence.atlassian.com/cloud/update-your-profile-and-visibility-settings-976161175.html)

To change your information, you can access <https://id.atlassian.com/manage-profile/profile-and-visibility>

If you have any other questions regarding this matter, please let us know.

Regards,  
Ang?lica


Tags: account
Off boarding accounts
Asked by Gershon Chapman:

What's the proper way of offboarding a user that's no longer a part of your org that will completely remove it from the Atlassian account and line of products? As of right now, my admin will delete the account from Bitbucket, and I'll revoke site access to the account from within Jira. I revoke site access because we'd still like to search and see the name records of tickets and confluence article of what that user did. What we've noticed is that when I pull the user up in Jira user management. The user not only still has access to BitBucket. But we're still being billed for the user's access to it even though they were deleted from it. Why is that??![2020-07-28_16-02-38.png](/t5/image/serverpage/image-id/104690iAE89DD67FC7165E4/image-size/large?v=v2&px=999 "2020-07-28_16-02-38.png")![2020-07-28_16-02-21.png](/t5/image/serverpage/image-id/104691i5E4DB89B1D160A60/image-size/large?v=v2&px=999 "2020-07-28_16-02-21.png")


Answers:
author: Kieren
body: Hi Gershon,

Atlassian Access billing is applied to all users who you've completed a domain claim for ++and that use **a** product++. That product doesn't need to be a product within your Organization, since the security settings are applied to every user you've claimed, regardless of who's product they are accessing.

My guess is that user X in your screenshots has access to another Bitbucket repo or workspace, which is why they're still getting billed via Atlassian Access.

This does not mean they have access to any of your content... From the steps you've described, you've correctly removed them from being able to access any of your content.

I would recommend Deactivating user X's account. They can then no longer use this account to access any content on any product, and you'll no longer be billed for them via Atlassian Access.

Cheers,

-Kieren

Atlassian Identity Product Manager

comments: author: Gershon Chapman
body: I understand why the account would be billed via Access. But more importantly, is when I look at all of this. It seems like the user has to BB when I check Jira even though it was deleted from BB. Why would it still should up in Jira? It also looks like we're still being billed for BB account as well even though it was removed from there. Why isn't the account removed through the system and are we still being billed for it or not?![2020-07-29_8-49-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/104784iCAC25E49942C0433/image-size/large?v=v2&px=999 "2020-07-29_8-49-41.png")


author: Kieren
body: Hi Gershon,

I'd recommend opening a [support ticket](https://support.atlassian.com/contact/) with Atlassian to help answer your last questions, I'm not sure I can help more without being able to see your site and settings.


Tags: account
Which is the TAX ID of Atlassian?
Asked by Widow Games:

Hi, what we need basically is the TAX ID number from your company, because we need to reflect that number in our internal account system.

Thanks!


Answers:
author: Daniel Eads
body: Hi, welcome to the Community!

Our payment details and tax information are all available on our [How to Pay FAQ](https://www.atlassian.com/licensing/purchase-licensing/howtopay) . Specifically the tax information you are after is in the Vendor Profiled document listed on the page:
> VAT ID: EU372001951
>
> ABN: 53102443916
>
> CAGE Code: Z06N1
>
> ACN: 1024443916
>
> Standard Industry Code (SIC): 7379
>
> US TIN: 98-0425787
>
> NAICS Code: 511210
>
> SBA Business Size: Foreign/Large
>
> DUNS: 750681561
>
> Merchant Category Code (MCC): 5734

Cheers,  
Daniel


Tags: account

atl-ca
How do I check the status of an open Atlassian Support ticket?
Asked by Jason Eckelstafer:

I opened a new case via the online form (<https://help.statuspage.io/help/contact-us-30>). How do I check that status of the ticket number the system gave me?


Answers:
author: Daniel Eads
body: Hello Jason, welcome to the Community!

After creating a support case, you should receive an email from our support system confirming the case has been opened. Additional email notifications should contain links to view the issue on the web.

If you'd like to see support cases you've opened with your account, you can also go directly to <https://support.atlassian.com/requests/> - our Jira Service Desk portal for support. By default you'll see Open cases, but you can change the filters to see old cases as well.

Cheers,  
Daniel

comments: author: Jason Eckelstafer
body: TYVM! I was able to find my case with that link. I'm not sure why but the email I received didn't have a link in it.


Tags: atlassian-support
Confirmation Message For Email Change Is Not Delivered
Asked by D2M2Tech:

I have tried several times to change the email address for my Atlassian account (my.atlassian.com). The current email address is a Gmail account and receives the notification message that an email address change has been requested. The confirmation message never arrives on the new email address.

Summary of facts:

1. My Gmail account is ++not++ managed by GSuite.
2. I had to complete the Atlassian onboarding process for my Trello account which resulted in a new Atlassian ID (my mistake in the confusing process).
3. The new email address *was* associated with that new Atlassian account, but I removed it *before* attempting the address change.
4. The email address change confirmation was ++not++ delivered to the spam folder.
5. I checked the server logs on my email server; deliver of the confirmation message was never attempted.

I think I've covered all the usual questions.

Thank you!


Answers:
author: Daniel Eads
body: Hey, welcome to the Community!

Our mail system logged a soft delivery error when attempting to deliver the verification email to your new address. I've emailed the error to you at the address you're trying to switch to. If you're able to find an email from me at your new address, it seems like there may have just been a temporary problem between our mail delivery system and your domain's mail server.

To resend the verification email, you can try logging in again at <https://id.atlassian.com> with the new email address. Currently there aren't any blocks in our system to prevent further email delivery to your email address.

If you haven't received an email from me directly, it's likely there's some continued misconfiguration with your mail server. Trying to send the verification email again while mail server is misconfigured could put your email address in our bounce list. After any misconfigurations are taken care of, I can check our mail system again to make sure your email address isn't on a bounce list.

Cheers,  
Daniel \| Atlassian Support

comments: author: D2M2Tech
body: Hello, Daniel!

I found the issue on my server and all is well. Fantastic products and excellent support.

Thank you!


Tags: account
How do I set an avatar?
Asked by Sayali Punse:

I simply see an option to upload a picture but no avatars. Help!


Answers:
author: Adarsh
body: Hi @say

There is no seperate option to upload avatar, you can go to [your profile](https://id.atlassian.com/manage-profile/profile-and-visibility) and upload a picture which could be your real picture or an avatar.

cheers,

Adarsh


Tags: account
How can I change the Primary Administrator for an Organization?
Asked by Lori Wachter:

I'd like to change the Primary Administrator for our Organization to our administrator alias. Is there a way to do this?

Thanks much,

-Lori


Answers:
author: Kieren
body: Hi Lori,

What are you trying to change on the Primary Administrator? Their name? Their email address? Or are you looking to add a new user as the primary administrator?

Regards,

-Kieren

Atlassian, Identity, Product Manager

comments: author: Lori Wachter
body: Hi Kieren!

Thanks so much for getting back to me. I am trying to add a new user as the primary administrator. We'd like to replace my personal identity with the Administrator alias that we have set up so that the team can administer our software platforms. So we're effectively looking to add a new user as the primary administrator, please.

Thanks much,

-Lori


author: Kieren
body: You'll need to add a new organization admin first, then use that new organization admin to remove your personal user/organization admin.

To Add a new Organization Admin:

1. Navigate to your Organization on [admin.atlassian.com](http://admin.atlassian.com)
2. Then go to Settings \> Administrators \> Add administrators

To remove an Organization Admin:

1. Login as your new Admin you've created.
2. Navigate to your Organization on [admin.atlassian.com](http://admin.atlassian.com)
3. Then go to Settings \> Administrators
4. Press the "Remove" link next to the Admin that you want removed.
5. Optional: If you also want to remove the ex-admin from all your products, then navigate to instance on Site Administration and remove the user from the product / user list, just make sure that the user is removed from the group site-admin before revoking the access.

I hope that helps!

Regards,

-Kieren  
Atlassian, Identity, Product Manager  


author: Lori Wachter
body: Thanks, Kieren! Very helpful!

One thing that was misleading was that because I created the account and I couldn't delete myself I wasn't sure if that was because I couldn't remove myself because I was the account originator or because you can't remove yourself. Your answer told me it was the latter.

Thanks for being so responsive!


Tags: account
What if you use two Atlassian products but with each another mail address ?
Asked by Petra_De_Wilde:

This week is the first time I work with Atlassian products. For a client I'm using Confluence and for a private project I'm using Trello. For each product I'm logging in with another mail address, resp. the mail address that is created for me with my client's mail server, and my own private mail address. Moreover, I can imagine that in the future I will use my own company mail address for a third product. Will this all work ?


Answers:
author: Johnny
body: Hi [Petra_De_Wilde](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3980249)

That is a good question and something that we all face between personal accounts and work accounts. If you are using a different email address then you can have completely separate product accounts so your personal account does not getting shared with your work and vice versa. This will work happily for as many accounts as you want but if you want use them all at the same time it would be better to use a different browser for personal and a different browser for work. This way you can have your personal Trello board open in say Firefox and your work Confluence and Work Trello open in Chrome. You can also just log in and log out of the products in one browser if you want but I find that gets a little tiresome. Atlassian is looking at how we can support you using a single browser for multiple Atlassian accounts but it gets a little tricky. Hope this helps

regards

Johnny

comments: author: Petra_De_Wilde
body: Thank you very much Johnny, this is clear for me now ! (y)


Tags: account
G Suite syncing
Asked by Raluca Pojar:

As a developer, I want to use the API and trigger the G Suite - "Sync now" button. What API can I use and what role should I be - so I can access these details? Is it necessary a role higher than "site admin"?


Answers:
author: Raluca Pojar
body: After creating a ticket to Atlassian Suport - I got a response on this problem:

"

* Currently, we have an API which is **not** publically available and is responsible to run the sync every 4 hours( fixed and can't be changed)
* In case you wish to trigger the sync in between the batches, you would need to login and manually click on the sync button
* There is no way available to trigger the sync using API call as we don't have a publically available one for automating the job.

"

If anyone else is interested in this topic - feel free to watch the progress of this ticket, also a vote for this will help speed up the process.

**Ticket:**

<https://jira.atlassian.com/browse/ID-7585>

comments: author: Yatish Madhav
body: Thanks for your post on this ... I have been made aware of this ticket from another support agent as well. I would also like to do this for our staff on boarding process.

Thank you


Tags: account
why is my cloudgen account look different from the one displayed in Atlassian University lectures?
Asked by jakomi mathews:

Would like to know why my Cloud gen account looks different from the dashboard used in the lectures via Atlassian University? I managed to work most things out but a few I have not like the sidebar with mother side navigation...cannot get it to show that whatsoever...


Answers:
author: Jimmy Seddon
body: Hi [@jakomi mathews](/t5/user/viewprofilepage/user-id/3938996),

Welcome to the Community!

Atlassian has been rolling out top bar main navigation for a couple of months now to Cloud customers. Side navigation was considered less desirable. It's possible that when those videos were recording they were done before the top navigation had started rolling out in the Cloud version of Jira.

For reference: <https://community.atlassian.com/t5/Jira-articles/A-better-navigation-for-Jira-Cloud-is-coming-soon/ba-p/1216077>

I hope that helps answer your question.

-Jimmy


Tags: feedback-forum
How to change the Who can see this field?
Asked by Pat:

ON the Atlassian account page all of the "Who can see this fields" are set to anyone and all of them are grayed out. You can click on them to change them. So how do you change them?


Answers:
author: Geoff
body: Hi Pat,

The availability of visibility fields on your profile is dependent on which type of account you are using. If your account is managed by an [organization](https://confluence.atlassian.com/cloud/set-up-an-atlassian-organization-938859734.html) then your account will be [managed](https://confluence.atlassian.com/cloud/managed-accounts-873871203.html). This allows your organization to set some properties on your account such as how you log in.  

When you have a managed account, you can set your profile field visibility settings to one of three settings, 'only me', 'anyone' and 'my organization'. The latter setting here covers all users in the same organization as you.  

If you are not part of an organization, you have different profile visibility settings as you don't have an 'organization' to restrict access to. You can read more about the difference in profile visibility settings for managed and personal accounts [here](https://confluence.atlassian.com/cloud/update-your-profile-and-visibility-settings-976161175.html).


Tags: account

atlassian-account

profile

visibility
total lack of response
Asked by Bob Dore:

I ordered a and paid for a subscription to this app several weeks ago. I never received a license that I could use to unlock the trial version. I have email Atlassian and at least one apparently affiliated entity about this on 3-5 occasions. I have never received ++**any**++response at all (other than assignment of a "ticket number.") Have others had this experience? Does anyone have any suggestions about how to proceed to get what I paid for?


Answers:
author: Matthew Ho
body: [@Bob Dore](/t5/user/viewprofilepage/user-id/2168385) I'm from the Atlassian product management team. Could you let us know the ticket number? Then we can followup on it.   

<br />

comments: author: Bob Dore
body: order #:211974004

ticket #4173


author: Nic Brough -Adaptavist-
body: This does not appear to have anything to do with Atlassian, but I can't be sure because I don't know what app you think you have bought. Could you tell us which app you are talking about here?


author: Matthew Ho
body: [@Bob Dore](/t5/user/viewprofilepage/user-id/2168385) I'm not sure what that is either. I agree with [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) , what did you purchase? Also you probably want to remove your image of the receipt as it contains personal info.


author: Bob Dore
body: eventid is what I thought I bought, although I see that what I downloaded presumably from a link on the site from which I purchased it is: EvLog 3.0. I am totally confused. What is the relationship between Altair and Atlassian?


author: Bob Dore
body: when I open the program there is "EventID.net" near the top of the screen


author: Nic Brough -Adaptavist-
body: Ok, well I visited eventid.net and see it is nothing to do with Atlassian software, so I think you've landed in the wrong place to ask questions about it.

My best guess is that Altair use Atlassian Confluence for some of their public documentation and you've followed a link for "help with Confluence", rather than a link for "help with event id" (It might also have been Atlassian Jira, but you've ruled that out because your "ticket" is not a valid Jira issue id, so they're not using Jira for support calls)

I think you need to get in touch with Altair, not a community of Atlassian users.


author: Matthew Ho
body: Hi [@Bob Dore](/t5/user/viewprofilepage/user-id/2168385)  

I checked with our support team and and the original support ticket. You do not have an Atlassian license. Might be best to get in touch with Altair.   

Cheers,   
Matt


author: Rudy Holtkamp
body: Hi [@Bob Dore](/t5/user/viewprofilepage/user-id/2168385) , did you order it via the Atlassian Marketplace? If so you might be able to see your purchase under <https://my.atlassian.com/>. If it is not there, you should contact Atlassian support [here.](https://support.atlassian.com/contact/)They will respond fairly quickly.


Tags: account

event

log
Need to Update the List to show the Assignee with name not just Bubble...
Asked by Gene Sullivant:

I can get a bubble and name with @ Reporter but when I try to add @ Assignee I only get a bubble. How can get the bubble and full name of the Assignee on my list? Thanks!


Answers:
author: pinky_reddy
body: Hi [@Gene Sullivant](/t5/user/viewprofilepage/user-id/3986069)

welcome to the atlassian community

can you please share a screenshot to understand what you are looking for.

comments: author: Gene Sullivant
body: ![a4baac64-55e3-4e6a-841d-ee8419111037.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347598i6610A73C7E87CE83/image-size/large?v=v2&px=999 "a4baac64-55e3-4e6a-841d-ee8419111037.jpg")


author: Gene Sullivant
body: This is in Jira software on the List view. Thanks!


author: pinky_reddy
body: Hi [@Gene Sullivant](/t5/user/viewprofilepage/user-id/3986069)

Looks like Assignee field on the list here is custom one not Jira assignee field. Can you try to add a column and search for Assignee.

But you can check if you have any duplicate fields with Assignee name once,


author: Gene Sullivant
body: Pinky,

You were exactly correct and that seems to be our issue. The custom Assignee field was the team wanted a User picker field. We are providing them with the options to decide which situation they want to solve.

Thank you for jumping on this so quickly and providing the answer. Stay tuned.


author: pinky_reddy
body: Can you go ahead and accept it if possible so it can be referred if anyone have similar issues


Tags: cloud

jira-cloud
I'm new- I set up my account incorrectly- How do I delete a user name
Asked by Sandi Batik:

I just set up my first Jira account. The auto file used my other email sbatik@pleiadesservices.com It should have used sandi@lonestartwp.com as the project owner (PM) How do I fix this?  
OR id changing Account owner is not possible- how do I delete sandi@lonestarwp.com from the team?


Answers:
author: Aneita
body: Hey [@Sandi Batik](/t5/user/viewprofilepage/user-id/3981040)

There's 2 options here:

1. Create a new account under the correct email address. Then [delete the incorrect account](https://confluence.atlassian.com/cloud/delete-your-atlassian-account-961259508.html).
2. [Change the email address](https://confluence.atlassian.com/cloudkb/changing-atlassian-account-email-addresses-969508513.html) associated with your Atlassian account to be the correct email.

If your account is a [managed account](https://confluence.atlassian.com/cloud/managed-accounts-873871203.html), option 2 might not be available to you.

Let me know if you have any questions!


Tags: account

feedback-forum
Migra??o de Projetos de entre instancia/site diferentes
Asked by Vinicius Galvao:

Boa tarde pessoal,

Aqui na empresa temos duas contas de JIRA, que s?o de acessos/site diferentes.

empresa1.atlassian.net

empresa2.atlassian.net

Queremos mirar os projetos da empresa1 para a empresa2, ? poss?vel?


Answers:
author: Trudy Claspill
body: Ol? [@Vinicius Galvao](/t5/user/viewprofilepage/user-id/5593774) ,

Bem-vindo ? comunidade Atlassian.

Sim, isso ? poss?vel.

Consulte esta documenta??o sobre migra??es de nuvem para nuvem:

<https://support.atlassian.com/organization-administration/docs/copy-product-data/>

---

Hello,

Welcome to the Atlassian community.

Yes, that is possible.

Refer to this documentation on Cloud to Cloud migrations:

<https://support.atlassian.com/organization-administration/docs/copy-product-data/>
> Migration of Projects between different instances/sites
>
> Good afternoon everyone,
>
> Here at the company we have two JIRA accounts, which have different accesses/sites.
>
> company1.atlassian.net
>
> company2.atlassian.net
>
> We want to target projects from company1 to company2, is it possible?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to fix Jira on-prem in VSCode on macOS shows blank pane
Asked by jbullocksp:

Hey, Atlassian fam. First post for me...  

I can see the list of my Jira issues, but when I select an issue, the pane ("tab") where I expect to see details about the issue is blank.   

I've read where an on-prem VSCode user on Windows has found a solution in an extension.js file, but I don't find an equivalent on my macOS computer.  

Thank you for your time! Have a Jiriffic day!


Answers:
author: Venkat
body: Can you share the link for windows fix. If you have found it.

comments: author: jbullocksp
body: Hello, Venkat.  

While searching for a solution to my issue on Apple OSX, I came across this "accepted answer" relevant to Microsoft Windows:  

<https://community.atlassian.com/t5/Bitbucket-questions/VSCode-plugin-does-shows-available-jira-issues-but-page-is-blank/qaq-p/2314200>  

Since I am not using Windows, I cannot offer an opinion on the solution offered at the link.  

I hope this information is helpful to you.


Tags: data-center

jira-data-center

macos

vscode