youngmon/atlassian-qna huggingface dataset:
How to delete a confluence page, while the page is not opening and shows an error while opening ?
Asked by Gaurav Mehta (Hardware Verification):

I created a confluence page and used a special char ( \` ) in the Title. It showed no error while publishing, but now is not opening. How do I delete the page ?

error while opening the page : HTTP ERROR 400


Answers:
author: Elena Oleksenko
body: Hello!

You can try this workaround:

1. Go to the "Recently updated" section and find the page in the list. Alternatively you can open your profile and check the "Activity" section.

2. Click to "view change" for the selected page. Copy the page ID from the address bar in the browser

3. Open the link **`<baseURL>/pages/editpage.action?pageId=<PAGEID_FROM_STEP_2>`**

`4. Edit the page name and remove the special character. Save the page. `

`After this you will be able to open the page without error. `

Hope this will help

comments: author: Gaurav Mehta (Hardware Verification)
body: Thankyou!!!


Tags: confluence-server

server
A platform (using FreshDesk now) to host our product documents from Confluence for the customer
Asked by Santosh Kumar - Doc:

Currently, we are using FreshDesk to host our product documents from Confluence. We are using a third-party plugin to sync our documents from Confluence to FreshDesk. But we are facing the following issues:

* **Sync between Confluence and Freshdesk breaks often**. We have to manually check each page and then sync it again.
* The whole process of **syncing is manual**. we have to go to each and every page and click Sync to sync our documents.
* The **document hierarchy maintained in Confluence is not copied to Freshdesk**. We have created categories and folders as per our product modules, and we place each page accordingly.
* When we are quoting a particular child page on other pages of the same guide as a cross-reference, currently we have to go Freshdesk and copy the Freshdesk URL of that page and then paste it manually on all pages where it's mentioned as a cross-reference. This a tedious task and is prone to human error.

Is there any alternative for Freshdesk where the above issues can be solved?

The following features are desirables:

* A single Sync button to sync all pages within a user guide.
* We can host different versions of the same document on a single page where the customer can select a particular version and the selected version of the document will be displayed.
* All URLs of the child pages that are mentioned as a cross-reference on other pages should automatically reflect the destination platform URL instead of the source platform.


Answers:
author: Nic Brough -Adaptavist-
body: It's ging to sound facetious, but why not drop Freshdesk and expose your Confluence to the end-users?

This would solve all the problems except "different versions of the same document", which you can also solve with (to name the one I'm most familiar with) the "Scroll Versions" app from Confluence.


Tags: cloud

confluence-server

document-management

freshdesk
Tutorial for FAQ Page
Asked by Krystle Harsch:

Hi everyone,

I am new to using the Service Center. Is there any tool tutorial that explains how to add projects, and from there how to add articles, to your FAQ page etc. (Service Center)?   

I need some really basic tutorial that will explain the simple ins and outs of the platform.

Also, I'd like to know, if we upgraded to a paid plan and we changed our permissions to public, would that also allow people to message us without logging in?

Thanks for your suggestions and advise!


Answers:
author: Phill Fox
body: Hi [@Krystle Harsch](/t5/user/viewprofilepage/user-id/3970891)

Welcome to the Atlassian Community.

You will find lots of really great videos available on Youtube that address your questions.

For example <https://www.youtube.com/watch?v=kgcKZONoCQI>   
Search for Atlassian Confluence to find the available videos.

At the moment Atlassian University are making this course available for free <https://training.atlassian.com/lfh-jira-confluence-together> which shows how you can use Jira and Confluence together.

The following skillbuilder courses are also available

<https://training.atlassian.com/confluence-content-management>  
<https://training.atlassian.com/using-confluence-for-documentation-and-knowledge-bases>

With regard to your question around paid plans. You need to consider if you want to track the comments back to individuals or whether just having anonymous comments is sufficient. A paid plan will allow you to assign user accounts to individuals (at a cost) and then track the comments against that user.

Hope this helps

Phill


Tags: cloud
Language Settings in FAQ Page
Asked by Krystle Harsch:

I'd like to have my FAQ in multiple languages.   

For example, when someone has a language set to English, for example, you can see only English FAQ articles. However, when they change their language to Chinese, then they'll only be able to see Chinese FAQ pages. The same would go for other languages too.  

Also, for the language translations, it'd be nice if there was an automated language converter but where we can modify the language on our own too, in case we feel there is a better way to translate the content.

In summary, could you advise if there is a way to 1) adjust the visibility of articles based upon the language settings and 2)translate such content into various languages and then have the option to modify them?


Answers:
author: Fabienne Gerhard
body: Hi [@Krystle Harsch](/t5/user/viewprofilepage/user-id/3970891) - there are several apps available for language settings (most of them for servert) depending on your needs. We are handling 8 different languages (but on-prem)

You may have a look on this:

[Lango - Language and Translation Manager](https://marketplace.atlassian.com/apps/1222713/lango-language-and-translation-manager?hosting=cloud&tab=overview)

[Translator for Confluence](https://marketplace.atlassian.com/apps/1221754/translator-for-confluence?hosting=cloud&tab=overview)

Just a quick search in marketplace - but the first one seems interesting for your explanation, but is in beta testing.

For second one you need DeepL.

A workaround without apps is tricky imho. If you find one - I would also be interested for the solution ?

comments: author: Krystle Harsch
body: Thank you for your feedback. What do you think about my question #1?  
How can I adjust the visibility of articles based upon the language settings?  
So, if I set my computer to Chinese, only the articles written in Chinese would show, etc.?   


author: Fabienne Gerhard
body: I know that some apps have this included (speaking of server versions here) - we used [Language Macros for Confluence]() and when you switched your language it automatically showed the page in the right language (if it was translated)

I can imagine that in the mentioned apps this is a out of the box solution anyway. Maybe you should just give it a try and contact the developers. I think they appreciate a good proposal and welcome a suggestion for improvement ?


Tags: cloud
confluence loses response
Asked by shadow.fang:

The confluence deployed by our company will lose response every few days, making it inaccessible, and viewing the logs will show a lot of blockages on the pictures.

I tried to increase the running memory of Toncat and the maximum thread, and also added the "interruptThreadThreshold" attribute to close the blocked thread, but this has no effect, which makes me very frustrated.

I would like to ask how to solve the problem, thank you

ps: Confluence version is 7.0.3, deployed on the company's internal server

![confluence.png](/t5/image/serverpage/image-id/99414iD97F03A9B5E9D41B/image-size/large?v=v2&px=999 "confluence.png")


Answers:
author: Moses Thomas
body: [@shadow.fang](/t5/user/viewprofilepage/user-id/3676524) Sorry that you are facing this issue, please provide more detailed logs in the \<confluence_home\>/logs/atlassian-confluence.log to see exactly what could be going wrong.

Kind regards,

Moses

comments: author: shadow.fang
body: Hello Moses, I have contacted the official support staff, thank you for your reply, he suggested that I close the Atlassian Marketplace and watch for a while


Tags: confluence-server

server
Why doesn't the Approvals Workflow Report show assignees?
Asked by Anne Stewart:

I'm new to Confluence so apologies if this has been covered elsewhere but I couldn't find anything on this topic.

The Approvals option in the Workflow Report shows the State of the pages and the User that last modified the pages but doesn't show which user(s) the pages are assigned to for Review or Approval.

I have been unable to find any Workflow Report or plugin that will allow me to report a list of all pages in a space and which users they are currently assigned to in the workflow.


Answers:
author: James Conway
body: Hi [@Anne Stewart](/t5/user/viewprofilepage/user-id/3972653)

Do you know what app you are using? If you are using Comala Document Management you could try customising the Space Report that is accessible from the sidebar. See our documentation for Comala Document Management for more information <https://wiki.comalatech.com/display/CDML/Document+Management+-+Space+Sidebar> (The capabilities for Comala Document Control and Comala Document Approval are the same in this case)

Kind regards

James  
Senior Product Manager

comments: author: Anne Stewart
body: Sorry, posted my response in the wrong spot. Still learning all this.

Thanks for your response James. We are not using the Comala Document Management, just the Comala workflows. We are operating in Confluence 6.15.9.   
Can I assume then that the Comala Document Management app will provide me with an Assignee report if I have it installed?  
Thanks, Anne


author: James Conway
body: [@Anne Stewart](/t5/user/viewprofilepage/user-id/3972653)

Thanks for confirming. Just to clarify, Comala Document Management is the new name for Comala Workflows.

Have a look at the Space report in the sidebar - <https://wiki.comalatech.com/display/CDML/Document+Management+-+Space+Sidebar>, customising it to show the 'approvals' column. Hopefully that will provide the information you require. Let me know if you have any further queries.

All the best

James  
Senior Product Manager


author: Anne Stewart
body: Thanks for your response James. We are not using the Comala Document Management, just the Comala workflows. We are operating in Confluence 6.15.9.

Can I assume then that the Comala Document Management app will provide me with an Assignee report if I have it installed?

Thanks, Anne


Tags: confluence-server

server
Jira can't update last login time with Seraph SSO DefaultAuthenticator
Asked by Alexandre_Barreiro_Neto:

Hi,  

I'am using my Jira workstation (v7.12.3) with my Identity Provider.  
I had developed CustomAuthenticator and this works correctly. Therefore, when i look the Administrator Panel (specifically UserBrowser) the Last Login and Login Count aren't update.  

How i update my CustomAuthenticator that extends from DefaultAuthenticator to update this field?  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/99398i09BE4DA674F84905/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alexandre_Barreiro_Neto
body: I have solution this issue adding the code bellow after identify user authenticated:  

    import com.atlassian.jira.user.ApplicationUser;import com.atlassian.jira.component.ComponentAccessor;import com.atlassian.jira.security.login.LoginStore;// after identify user authenticated add this code:ApplicationUser userComponentAccessor = ComponentAccessor.getUserManager().getUserByName(username);
    updateUserAttributes(userComponentAccessor);// close get user methodprivate void updateUserAttributes(ApplicationUser user) {    LoginStore loginStore = ComponentAccessor.getComponentOfType(LoginStore.class);      
        loginStore.recordLoginAttempt(user, true);}

I have had using the followed jars to add the dependency:

<https://mvnrepository.com/artifact/com.atlassian.seraph/atlassian-seraph/4.0.0>  
<https://mvnrepository.com/artifact/com.atlassian.jira/jira-api/7.2.14>   
<https://mvnrepository.com/artifact/com.atlassian.jira/jira-core/7.1.2>


Tags: confluence-server

jira

seraph

server

sso
Is it possible to create responsive columns in Confluence (like Bootstrap does)?
Asked by Susan Kordis:

I would like to create layouts with multiple columns that would stack vertically when the viewport is small - for example, on a phone.

Is there a way to do this using the Confluence macros? I can create sections that contain columns, but they don't seem to stack on small devices.

Thanks!


Answers:
author: Mathis Hellensberg
body: Hi [@Susan Kordis](/t5/user/viewprofilepage/user-id/3953551)

I guess you could script it in a HTML Macro. You need to enable them as they are deactivated by default. Not sure how it would behave, but I can't see why it wouldn't work.

Here is some info on the topic: <https://confluence.atlassian.com/doc/html-macro-38273085.html>

Hope it helps :)


Tags: confluence-server

server
Link to Epic when creating Jira issue via Confluence
Asked by Thibault Helleputte:

Hello,

<br />

I'm new to confluence. I'm using the new editor, and via [both ways described just above](https://community.atlassian.com/t5/Confluence-questions/Can-t-see-the-other-macros-option-while-editing-ANY-page/qaq-p/1088903), I manage to get to the menu helping me to link a jira issue to my confluence page. However, what I would like, is that when deciding to create a new jira issue at that point, I can directly choose to link that issue to an epic from confluence, without having to manually do it afterwards from Jira. How could I do that? I thought about editing the macro, but when i go to confluence settings \> general settings, i'm not offered to access an editor of macros (although i saw that in online doc). Any help is welcome.

Thank you.


Answers:
author: Shannon S
body: Hello Thibault,

Welcome to Atlassian Community and Confluence. It's nice to have you join us!

By the way, I've moved your question from [Can't see the other macros option while editing ANY page](https://community.atlassian.com/t5/Confluence-questions/Can-t-see-the-other-macros-option-while-editing-ANY-page/qaq-p/1088903) since it's a not directly related.

To answer your question, you're supposed to be able to link to an Epic when creating a Jira issue via Confluence. See under [Use Jira Applications and Confluence Together](https://confluence.atlassian.com/confcloud/use-jira-applications-and-confluence-together-724765436.html) **For software teams \> Define your requirements**.

![Link+to+Epic.png](https://community.atlassian.com/t5/image/serverpage/image-id/99629i798C96849D95F660/image-dimensions/346x281?v=v2 "Link+to+Epic.png")

However, it looks like that option is missing; there's been a bug reported for that below:

* [CONFCLOUD-53929](https://jira.atlassian.com/browse/CONFCLOUD-53929) *"Link to JIRA Epic" placeholder is missing when creating JIRA issues from Confluence*

Until this is resolved, you can continue linking the Epic via Jira as a workaround.

I hope that clarifies for you why you're not able to do that at this time, but I hope to see this resolved in the future.

Take care, and have a pleasant rest of your week.

Shannon


Tags: jira
Unsupported Content
Asked by Babak Pasdar [Administrator]:

I will start by saying that I have very low expectations that my question will be answered. Confluence support has not had a stellar track record of solving problems. But here goes anyway.

We spent some hours with a team collaborating on some content. When I published it -

I got box that said unsupported content. When I pressed edit I got a blank page.

Extremely frustrating to have lost all of the content associated with hours of six people's work.


Answers:
author: Mathis Hellensberg
body: Hi [@Babak Pasdar \[Administrator\]](/t5/user/viewprofilepage/user-id/1164689)

No one will be able to help you without any detailed description, screenshots or anything. You need to provide something to work with. I understand that this isn't possible and that you are frustrated. But this is like calling tech support stating only that your PC isn't working.

Having said that it seems from a google search that you are not alone. This one is pretty recent: <https://community.atlassian.com/t5/Confluence-questions/Unsupported-Content-Error-Message/qaq-p/1254487>


Tags: cloud

confluence-cloud
'Usage Statistics' Macro questions
Asked by Sadath Ali Syed:

The 'Usage Statistics' Macro different Confluence Stats related to spaces, pages, blogposts. It can full event such as view, create and update stats. However, I am looking for the documentation where I can see all the available options. I would like to know what all stats can be pulled using this Macro. Can someone please provide me the document/link where it shows all the available options.


Answers:
author: Nicolas Casel
body: I have the same question: where can we find all options / settings available for the 'Usage Statistics' macro? It would be useful especially for field like 'Restrict to these events': which value can we enter in?


Tags: confluence-server

server
Is there a way to add a date filter to the "Content Report Table"?
Asked by Ashley Rhodes:

I've done it easily with the Page Properties Report macro, but the filter options don't seem to be available with the ++Content Report Table++ macro... I'm trying to display all pages with a specific label *within the last year* in one spot (or using specific dates) and all pages with a specific label *older than a year* in another spot. Since the filter options seem to be unavailable, is there some workaround for me to be able to display the content I want? Thanks in advance!


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Ashley Rhodes](/t5/user/viewprofilepage/user-id/3972041) ,

Use the standard [Content by Label](https://confluence.atlassian.com/doc/content-by-label-macro-145566.html) macro: you can set a filter in the macro body and choose (or set a custom) date range to show pages that were created (or modified - you choose the parameter) within this period.

comments: author: Ashley Rhodes
body: Ahh, I thought i needed to do the report instead! This worked perfectly. Thank you so much Katerina! =D


author: Steve Gibbons
body: Hi Katerina, would you mind sharing a screen shot of how your are setting a filter in the macro body? Visualization would be really beneficial. Thanks!

comments: author: Katerina Kovriga {Stiltsoft}
body: Here you are:

![Content by Label 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/113616iBB90AA071AF51AC8/image-size/large?v=v2&px=999 "Content by Label 1.png")![Content by Label 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/113617i0CCF8C4ADDCD76AF/image-size/large?v=v2&px=999 "Content by Label 2.png")


author: Steve Gibbons
body: [@Katerina Kovriga {Stiltsoft}](/t5/user/viewprofilepage/user-id/1464746) You are my hero today. Thank you for the visualization.


Tags: confluence-server

server
Display live-updated JIRA Backlog in Confluence
Asked by Tab_2020:

With the current version, is there a way to do that? I saw a post from a few years ago and seems like that doesn't work anymore.


Answers:
author: Joshua Sneed Contegix
body: Hi Tab,

You can use the [Jira Issues macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/) to display items from your backlog in a Confluence page. Cheers!


Tags: cloud
Viewing a Confluence Space and not Needing to Occupy A Seat
Asked by Callum Todd:

I would like to enable various department's in my business to view a confluence space and its content only. (basically a wiki) where only management (confluence licence'd users) can edit.

However this has only proven possible when assigning licences to all users that need view such spaces. Will i need to licence all these users with a confluence licence both editors and viewers?

Is there a way to give users viewing ability without having to licence each user?

Thanking the Atlassian Community


Answers:
author: Nic Brough -Adaptavist-
body: Yes. If you enable the global flag "allow anonymous access", you will then be able to grant the group "Anonymous users" access in each separate space's permission settings.

People hitting pages in a space which allows anonymous read will not need to log in to see them, and hence won't occupy a seat.

But be aware this means "the world and it's dog" - absolutely anyone roaming the internet can see it. Do not grant any form of "write" to anonymous - you will get spammed!

comments: author: Callum Todd
body: Hi Nic,

I did notice that option while playing with the permission structure.

Is there an in the middle option where i can do this but not open it to the general public?

Kind Regards

Callum


author: Nic Brough -Adaptavist-
body: No. Identity is binary - either you know what account is using the session or you do not. Once someone has identified themselves to Confluence, they take up a seat.


author: Callum Todd
body: Okay, Thanks Nic


Tags: cloud
Transfer data and license key to another server.
Asked by Dmitry Karpenko:

Transfer data and license key to another server.

Good afternoon!

Tell me, how can I transfer all the data and bind the already purchased license key to another server?  
What problems can arise when using a standard database?


Answers:
author: Brant Schroeder
body: You can migrate Confluence to another server following the steps provided here: <https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html>

Moving a license key is easy. You just add it to the new server. I would suggesting replacing the key on the old server with a development key until you shut it down.
Linked Confluence space as Knowledge Base in JIRA does not work
Asked by Victor James Castigo:

Hi Support,

We have linked one Confluence space to JIRA successfully. However, it does work when the space permission \> Anonymous Access \> View All permission is not enabled. See screenshot below.

![Confluence Anonymous access.png](/t5/image/serverpage/image-id/99297iF4EE277A96FF9750/image-size/large?v=v2&px=999 "Confluence Anonymous access.png")

When the highlighted setting is enabled, it works. However, the space will be accessible to everyone. We want this space to be accessible to the customers under the same project in JIRA. How can we achieve this?

Regards,

Victor


Answers:
author: Petter Gon?alves
body: Hello [@Victor James Castigo](/t5/user/viewprofilepage/user-id/3971573)

Welcome to the Atlassian Community!

Indeed, the view permission to anonymous users is required to allow your customers on a Service desk Application to access your knowledge base in Confluence server. We have the following bug report to fix this behavior:

[Knowledge Base for unlicensed users not showing when Confluence does not have Anonymous Access](https://jira.atlassian.com/browse/JSDSERVER-4233)

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

To work around the bug, you can use one of the following options:

* **Assigning** the customer account to JSD application access, allow the account to search for articles correctly. Then, **revoke** the customer account to JSD application access, will continue to allow the account to search for articles correctly. (seems to be a workaround).  
  [video](https://drive.google.com/file/d/0B7c2il3hFpA0Q3NsY01tbmswaFU/view?usp=sharing)  

<!-- -->

* [Set up in Confluence a Jira User Directory](https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html). This pulls in all the users (licensed and unlicensed), but since they don't belong to the groups in Confluence with Can Use permissions, then they don't count towards the Confluence license.  
  When you set up the User Directory
  1. put it in the last position so Crowd comes first for those users and data
  2. make it Read Only
  3. Set **Update group memberships when logging in** to Never or for newly added users only

Let us know if you have any questions.