youngmon/atlassian-qna huggingface dataset:
Hello, what version of Jira Align is the Team-Quality section available in?
Asked by Lisa Landis:

Currently looking at Launchpad environment but not seeing anything for the Testing role, but I see 10.X: Quality documentation in the Team knowledge base.


Answers:
author: Jesse Pearlman
body: [@Lisa Landis](/t5/user/viewprofilepage/user-id/4575140)   

It may be that the role you have been assigned as a user in Jira Align does not allow you access to that element of functionality.  

As it's launchpad, it may not be available as most organization tend to keep the testing in Jira.

comments: author: Lisa Landis
body: If you're confirming that it is available in a current version, that's great to hear and I can look into asking about access to it. But I'm still not clear what version it became available in. :)


author: Jesse Pearlman
body: [@Lisa Landis](/t5/user/viewprofilepage/user-id/4575140)   

I have been working with Jira Align since it was AgileCraft version 10.0 forward. The testing element has been in there since i've been working with it.  

<br />


author: Lisa Landis
body: Thank you!


author: Tina Behers
body: [@Lisa Landis](/t5/user/viewprofilepage/user-id/4575140) The Testing Module existed as far back as Version 7.64 that I can recall. AgileCraft did a significant lift on it in the mid version 9's then a bit more as we released version 10. It's been around quite a LONG time.

Due to the ease of integration with Jira for testing tools such as Zephyr, Qtest and others, the testing module is one that is not used by clients today. The last customer using it to my knowledge, migrated over to Zephyr in 2018.

Hope that helps!

Tina Behers

comments: author: Lisa Landis
body: Interesting...I assumed that even if you used Zephyr, you would still be able to leverage that data in areas of the Quality section (ex Testing Room) for reporting/status, much like the Jira data is leveraged in other sections (ex Program Room).


author: Tina Behers
body: Interesting yes.. There has never been integration to/from Jira for the Quality module. I do not believe this is available in the current API set either. Perhaps one of the awesome Atlassian Team could verify... [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263)


author: Lisa Landis
body: Yes...would love input from the Atlassian Team!


author: Tim Keyes
body: Hi everyone,

<br />

Thank you for the questions, answers, and discussion.

As Tina stated there is not an Quality Module (Test Cases/ Sets/ Plans) integration to Jira Align. There is also not API support to sync Quality Module artifacts with Jira Align. We have had some customers begin Zephyr adoption in Jira Software and they typically strictly use Jira Software in conjunction with Zephyr for quality management.  

Thank you!
How to remove first fieldvalue from jira align 'Multi Select List' custom field
Asked by sachin gangam:

Hello All,  

Happy Friday!  

Is there a way to remove the first field value from a 'multi select list' custom field? We created a multi select field at epic level and we made some changes to this field and we do not want this value to show up on our 600+ epics that we have.   

![field.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/164100i8F81115B0CABE494/image-size/large?v=v2&px=999 "field.PNG")

Thank you.


Answers:
author: Tina Behers
body: [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110) Unfortunately, no. The first Option entered into the list, is (at this time) not able to be deleted as with other options in the list.

However, if you have a NEW value to enter, you may EDIT the name of the old to be the new value... although in my testing this will (erroneously) change the value to the new text on all existing epics that had the old value.

In the images below Image 1 represents the " Old Value" = Thing 1

![Custom Field 1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/164104iC0C5398C66650BCA/image-size/large?v=v2&px=999 "Custom Field 1.PNG")

If I update (Edit) The name so that the "New Value" = Thing 2

When you change the text to Thing 2 - all Epics that previously were Thing1, become Thing 2 automatically.

![Custom Field 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/164105i7BD9D0A6407C0C0C/image-size/large?v=v2&px=999 "Custom Field 2.PNG")

The best (and it's not good) work around that I have found it change the value for #1 to be DO NOT USE- then find all epics where custom field value = DO NOT USE 9using Enterprise insights or add the column in the Epics grid view page are the only ways to do this). Update all Epics with the old value to a new value.

I hope this helps!

comments: author: sachin gangam
body: Thank you [@Tina Behers](/t5/user/viewprofilepage/user-id/3625675) . I initially renamed it to 'None' , but we wanted to totally remove it, so users will not choose it from the dropdown, I can update the epics using import method and remove 'None' from all the epics and will rename it to something useful. Thanks again for your input.


author: Tina Behers
body: Sachin - based on my experience as a process engineer and Enterprise Architect, I would strongly advise against using "none". Given that this will continue to exist beyond your initial clean up, it will be available for end users to continue to select. Which means continuous clean up....
Does anybody know how to use Horizon Percentages in Snapshots?
Asked by rateodoros:

In Jira Align on the Snapshot form we have a Horizon percentage distribution. But what is that used for? Which report? Which gadget? Is it in Strategy room? Any clues?

![Screen Shot 2021-10-14 at 11.28.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/164962i9C5EF90E16DE3B9F/image-size/large?v=v2&px=999 "Screen Shot 2021-10-14 at 11.28.02.png")


Answers:
author: Tina Behers
body: [@rateodoros](/t5/user/viewprofilepage/user-id/2604905)

Assuming you've got all of the setup correct - and all Epics for the portfolio are aligned to a strategic horizon, this report WILL show you the actual spend (based team cost per sprint- note that sprints must be closed to affect this calculation- ) against the estimated funding made in the snapshot over each PI. It will also total for the programs using the same method.

Short answer - AFAIK the Strategic horizon does not come into play on this or any other current report in Jira Align.

[@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) Did I miss one? two? :D

Hope that helps..

Tina Behers

comments: author: rateodoros
body: Great, Tina. Thanks, the short answer was exactly what I needed. You rock!


author: Tina Behers
body: Happy to help!


author: Tom O'Connor
body: [@rateodoros](/t5/user/viewprofilepage/user-id/2604905) the concept of this is based on McKinsey's horizon budgeting that SAFe has adopted.

As you set the budget and associate the PIs (how we plan to deliver the value), you have the ability to break that out through the budgetary tracking page, the budget allocation by PI and program.

<https://help.jiraalign.com/hc/en-us/articles/115005247387-10X-Budgetary-Tracking>

There is more to this functionality and where the data can be used. This is one of the areas we cover in the Expand To Portfolio service offering which would walk your organization through how to best setup and use this functionality in Jira Align.

<https://www.scaledagileframework.com/lean-budgets/>

comments: author: rateodoros
body: Hi, [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) ! Thanks for the answer, that's nice to know about the McKinsey's concepts.

I'm working right now with portfolio expansion mainly using Funding Plan report shown in the documentation 10X-Budgetary-Tracking.

However I don't see how horizon percentages affects the snapshot funding. Was it expected to affect the funding plan?

Or the percentages are just used to register how much of the budget is going to each horizon as an information?

![Screen Shot 2021-10-15 at 11.19.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/165170i1E56F661061F1A0C/image-size/large?v=v2&px=999 "Screen Shot 2021-10-15 at 11.19.42.png")


author: Shane Gallen
body: I would also like to understand what impact these horizons throughout your reporting in Jira Align
Success Criteria document for JIRA Align
Asked by Karan Muthu:

Hi Team, Greetings.

I am very new to JIRA ALIGN tool and I am trying to get Success Criteria document for JIRA Align, can someone give any direction or links.

Thanks


Answers:
author: Tom O'Connor
body: [@Karan Muthu](/t5/user/viewprofilepage/user-id/4588880) are you looking at what makes Jira Align successful in an organization? Check out this page as it outlines several outcomes that we and/or our partners can assist with in regards to implementation of Jira Align within your organization.

We also have quite a few resources available here that may also help you understand the value of Jira Align. <https://www.atlassian.com/software/jira/align/resources>

Please let us know if there is anything else we can help answer. I see that your organization is evaluating Jira Align and the team members involved in that may also be able to help with the information you seek.

comments: author: Karan Muthu
body: Thanks for your reply and I am wondering If you have any documentation that how to measure the the success before and after the implementation of the tool.

Few years back some one asked about the Success-Criteria-for-JIRA (see below the link) and there were more than 2000 visits on that link and no reply.

<https://community.atlassian.com/t5/Jira-questions/Success-Criteria-for-JIRA-before-using-jira-amp-after-using-jira/qaq-p/608636>

I called Atlassian customer service and I got reply that there are some documents available for Success-Criteria-for-JIRA ALIGN. May be sales or technical support may have the doc. I understand going thru' the whole site is very tedious process.

Also I requested same thru' the website. can you please direct this to right team to help understand your product and which will help your clients to intend to implement that eventually increase your company profit.

Thanks


Tags: cloud
External IDs Missing From Features
Asked by Thomas Dennis:

Yesterday we noticed, when creating new features, the External IDs are not populating. I've checked the new Features against existing with External IDs and the setup is identical. Has anybody else seen this or know what this could be causing this?

Thank, Tom

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/163737i5F22D338D76BDC89/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Rich Sparks
body: It looks like some features are getting written to Jira and others are not. In the sample you have open, it is to be written to the "BR DCK" project, and it hasn't been written there yet. (You can tell this because there's no external ID in the feature grid, and also because there's no "View in Jira" button on the Details panel.)

Is it the case that the other items that weren't written to Jira go to the same Jira project?

You could have your Jira Align system administrator check the Jira connector logs (Administration \> Jira Settings \> View Logs) and check if there are errors related to writing to that project. Sometimes Jira projects have different permission schemes or attributes, and the connector account doesn't have the appropriate access to that account.

comments: author: Tim Keyes
body: Hi Thomas, I checked our backend logs for this sync and found the owner of the Feature is unable to be assigned issues on the BRDCX Project. Adding the Owner of the Jira Align Feature as an Assignable user on that project and updating the Feature again in Jira Align should make the Feature sync.  

This error should also be Captured in the Jira Settings \> View Logs as Rich stated.

<br />

Thank you!


author: Thomas Dennis
body: [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263) [@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667) : Thanks but figured this out on my own. :) This was caused by two different issues and by going into the Audit Log and finding the problem for each. The first was as you stated, the individual creating the Feature, had not been added to the project in Jira Cloud. I went in and added the user to the project in JC, had them go back into the Feature in Jira Align and had them create a user story and voila! The sync started and the EXT ID was generated.

For the second, the Audit Log revealed the Features "Summary" field length had gone over 255 characters causing the sync issue. Once they took it under 255, sync occurred and EXT ID generated.

The journey to being a good Jira Align Admin continues! :)

Thanks again to you both!!


author: Tim Keyes
body: Great to hear.   

Thank you for the update.
"Impressive amount of data" loading forever and misconfigured characters in the menu
Asked by rateodoros:

Hey, guys. How's it going?

Does anybody here has ever got this situation shown below?

Jira Align gets stuck while loading a page and doesn't finish it. While in menu it shows misconfigured characters.

I get that in my virtual machine and I'm trying to reproduce in other machine. Wondering if that's some network issue or if it's the cloud instance.

![erro Jira Align.png](https://community.atlassian.com/t5/image/serverpage/image-id/163377i11C94FEE260CD79C/image-size/large?v=v2&px=999 "erro Jira Align.png")


Answers:
author: sachin gangam
body: I saw this error around 2.30pm EST today on our instance while exporting epics from our backlog...

comments: author: rateodoros
body: but it finished loading? and did it show the misconfigured characters?


author: sachin gangam
body: I didn't see any misconfigured chars and it went away after a refresh!


author: rateodoros
body: thanks for sharing, sachin
How to find open work items in worktree?
Asked by Abhinav Reddy:

Hello,

I see that there are several open work items in work tree. I have filtered it based on 3 teams and a PI. But, how do I locate those open work items in Jira Align? PFA screenshot.

Thank you.

![Screen Shot 2021-09-29 at 5.09.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/162737iF95BCC021A9DA820/image-size/large?v=v2&px=999 "Screen Shot 2021-09-29 at 5.09.27 PM.png")


Answers:
author: beherst
body: [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488)

Most commonly, ones inability to find the items displayed on the work tree report is as a result of "Multi Program" use. Do the items you are looking for have an "org chart" icon next to them?

If Yes:

Check the parent work item to ensure all programs are associated to the item as appropriate

If No:

The item is likely missing a key assignee/field.

I would suggest that you use the global search option in Jira Align to find the items and then investigate why they are unable to be found more easily.

![Pticure 9.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/163372i8F35FAE1773FA8B5/image-size/large?v=v2&px=999 "Pticure 9.PNG")

Remember if using the ID number to include the pound sign (#) on the search line"

![Picutre 10.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/163371i9C9497E4EB16490E/image-size/large?v=v2&px=999 "Picutre 10.PNG")

of NOTE:

If you are not a member of the owning program or team you may not be able to find the item using global search and if you do you may NOT be able to click/action the item once found.

If this is the case, discuss the need with your system admin/person in charge of data access for Jira Align.


author: Allan Maxwell
body: The first step is to expand the the region at the bottom of the page ...I can't tell if you have done that, but it can be hard to see the little plus sign highlighted in my first screenshot. From there, I typically look at the Progress bar for items that are not complete and drill in from there. You can also see the status on the far left. The colors are reflected in the legend as shown below.

![Screen Shot 2021-09-29 at 7.16.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/162750i5A4C36987F024D44/image-size/large?v=v2&px=999 "Screen Shot 2021-09-29 at 7.16.14 PM.png")

![Screen Shot 2021-09-29 at 7.19.29 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/162753i767707E3C2624375/image-size/large?v=v2&px=999 "Screen Shot 2021-09-29 at 7.19.29 PM.png")![Screen Shot 2021-09-29 at 7.20.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/162752i3DEB03D3C315AD70/image-size/large?v=v2&px=999 "Screen Shot 2021-09-29 at 7.20.22 PM.png")

comments: author: Abhinav Reddy
body: Hello Allan,

Thank you for the response!

I've tried this way but couldn't find those open items using this method. Could you please suggest an alternative?

Thank you.


author: Allan Maxwell
body: [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) Can you provide a larger screen shot so I can see what you are seeing?
Issue with 'Owner' field on Jira Align Feature
Asked by Lee Meili:

I have a product owner who updated the 'Owner' field for a Jira Align Feature, however the name keeps getting changed back.

When we check the Audit Log on the Jira Align Feature page it shows the Owner field is being changed back By External System.

We have Jira Align integrated with Jira, which I assume is what's causing it. However not sure why this occurs for some Features but not others.

![Example.png](https://community.atlassian.com/t5/image/serverpage/image-id/162888i5556CD389085A5A4/image-dimensions/502x336?v=v2 "Example.png")


Answers:
author: Sam Tsubota
body: [@Lee Meili](/t5/user/viewprofilepage/user-id/4241586) A bug, [JIRAALIGN-3169](https://jira.atlassian.com/browse/JIRAALIGN-3169), has been reported previously for the issue you are experiencing.

comments: author: Lee Meili
body: Thanks Sam. The bug you noted is very similar.


Tags: feature

owner
Where are the user profiles getting pulled in from on strategic theme status reports?
Asked by sachin gangam:

Hello All,  

I see 3user profiles populating on 'strategic themes' status reports. How do I remove these users? I removed them from the portfolio/program team. But, i still see them.   

![st_userprofile.PNG](/t5/image/serverpage/image-id/162352iABECBE4107D0C807/image-size/large?v=v2&px=999 "st_userprofile.PNG")  

Thanks for the help.


Answers:
author: Tom O'Connor
body: [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110) this was definitely an interesting issue as I did some testing and validation. The user on the Theme card is based on the team owner of the associated programs. The team owner by default is the person who created the program. So, that Theme has 3 programs associated to it and those are the program team owners, which is not a setting that can be changed, updated or removed. For now, there is no way to configure or remove those owners.

Development is in the process of removing similar functionality on some other status cards in an upcoming release and are looking at the Theme cards too. Keep an eye out for the upcoming releases on this getting resolved.

comments: author: sachin gangam
body: Thank you, [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) . I am also working with Atlassian support on this issue. Here is the reported bug- <https://jira.atlassian.com/browse/JIRAALIGN-3673>


Tags: cloud
Dependencies
Asked by Abhinav Reddy:

Hello,

In Dependency work item, there is a field 'Depends On \> External'. How do I make the teams populate under 'External field' ?

Thank you.


Answers:
author: Shawn Kessler
body: [@Abhinav Reddy](/t5/user/viewprofilepage/user-id/4420488) please read <https://help.jiraalign.com/hc/en-us/articles/115000172534-10X-Create-External-Dependencies>


author: Tom O'Connor
body: This may also be helpful... <https://community.atlassian.com/t5/Jira-Align-articles/Have-a-dependency-on-a-team-outside-of-Jira-Align-There-s-a/ba-p/1296201>


author: Thomas Dennis
body: I ran into the same problem when I initially had setup teams in Jira Cloud and synced with teams in Jira Align, the new teams were not populating in the external field. After much troubleshooting, I found this was because I did not have the sprints/increments setup and defined on the projects in Jira Cloud. Once I setup the sprints/increments on the projects in Jira Cloud, the teams were available as an external team in Jira Align.

Hope this helps!

Tom
Issue with populating user name
Asked by Abhinav Reddy:

Hello,

We have a field name 'Sponsoring VP' under themes in our Jira Align instance. There is a user role called 'SLT' where we apply this role to a user, they must show up under the drop down list of 'Sponsoring VP' field (as per my understanding). But the users weren't showing up in the field though the role is assigned. Kindly suggest any trouble shooting options.

Thank you.


Answers:
author: Philipp Barry
body: Hello!  

The field you are mentioning seems to be a custom field. Custom fields in Jira Align cannot be configured as user picker fields. Please find all information about custom fields and how they can be configured on this help page: <https://help.jiraalign.com/hc/en-us/articles/360041832653-10X-Configure-Default-and-Custom-Fields>  

With the information I have, I see the following options to capture that information:  

- you could use the description to capture that information

- you could use a test input custom field

- you could use a single select dropdown field if the amount of options is small and rather less dynamic   

Best regards  

Philipp

comments: author: Abhinav Reddy
body: Hello Phillipp,

Thank you for the input, this helped me resolve this issue :)

Another question : In Dependency work item, there is a field 'Depends On \> External'. How do I make the teams populate under 'External field' ?

Thank you!


author: Philipp Barry
body: You are welcome!  

My colleague [@Mark Cruth](/t5/user/viewprofilepage/user-id/3648064) wrote a fantastic article about everything external dependency related - it contains the answer to your question as well: <https://community.atlassian.com/t5/Jira-Align-articles/Have-a-dependency-on-a-team-outside-of-Jira-Align-There-s-a/ba-p/1296201>


Tags: cloud
Release Vehicle Go-Live Timing
Asked by Thomas Dennis:

From the below linked article, it states the Go-Live field will appear once all information has been entered and the save button has been clicked.

How does the Go-Live date get calculated? Could somebody walk me through an example?

<https://help.jiraalign.com/hc/en-us/articles/115002846688-10X-Create-a-Release-Vehicle-for-an-Actual-Release-to-Market>

Thanks in advance - Tom


Answers:
author: Philipp Barry
body: Hello Tom,  

The article mentions:  

*"When the release vehicle's status is set to **Launched** , the **Go Live** date is automatically set for today's date. The **Go Live** date cannot be set before the **Start** date."*

This means:

* As soon as you change the status of the release to "Launched", the "Go Live" date will populate with today's date.
* You are then free to change the date (it just needs to be after the "Start" date).

<br />

Please also keep in mind:  

*"If the **Launched** status is changed to any status other than **Closed** or **Archive** , the **Go Live** date is cleared."* Does this answer you question?  

Philipp

comments: author: Thomas Dennis
body: Thanks Philipp!

If we have many epics which contain release vehicles, each will have it's own go-live date, what would be the best way to report on and track all go-live dates from a portfolio perspective?

Tom


author: Philipp Barry
body: You are welcome, Tom!  

Concerning the second question: Did you already look at the roadmap release vehicle view (<https://help.jiraalign.com/hc/en-us/articles/360002418293>) or the release vehicle grid view?