youngmon/atlassian-qna huggingface dataset:
Onpremise kubernetes for atlassian products
Asked by Jean-Fran?ois Couture:

Hi,

We are trying to install on premise (data center version) a Kubernetes cluster to support all atlassian products.

Mind that we are not using AWS / AZURE or GCP product but vmware hosted VMs using flat-carr OS for our K8S clusters

We are hitting a nail with JSM + lucence's no NFS for its indexes. We use NFS for kubernetes for pretty much everything on K8S So you can see the problem.

What are you guys using for the "local side" needed by Lucence's need for indexes.

Any input / stories are appreciated :)

Thank you


Answers:
author: Yevhen
body: [@Jean-Fran?ois Couture](/t5/user/viewprofilepage/user-id/5536342) what's the exact problem? Do you use NFS both for shared home AND local home and it impact performace?

comments: author: Jean-Fran?ois Couture
body: We are using NFS for shared home but local home is non-standard to put data directly on the K8S Node.

As per support ticket, Atlassian support team confirmed that you cannot use NFS on local home as this does not work with lucene's Indexes on NFS.

trying to find another solution for local home that is not K8S node's local disk.


author: Yevhen
body: Oh, on-prem K8S is like that. If you were in AWS I'd say EBS right away. In VMWare... no idea honestly. Whatever **block** storage is available. I'd probably look at things like <https://github.com/openebs/openebs> but honestly it's been ages since I last time had to administer an on-prem K8S cluster.


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Copy Sum Original Estimate into the Original Estimate Field
Asked by Gor Greyan:

Hi Dear Colleagues.  

I need to copy Sum Original Estimate into the Original Estimate field via Automation.  

Please help me!![image.png](/t5/image/serverpage/image-id/333523i181EE6320332CA09/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/333524iC5A0185625FAEBF1/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Duc Thang TRAN
body: Hello [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

Technically, you can do it using this smart value. {{issue.subtasks.original estimate.sum}}

You need to test the value in a log action to see what unit of time your Jira instance is using.

For this case of CAS- 55832 , If it shows 3600, you need to use a math expression with the smart value.

{{#=}}{{issue.subtasks.original estimate.sum}} / 3600{{/}}

As you can see in your first screenshot, your parent ticket has the "Include Subtasks" option checked, so if you add the sum of the original estimates of subtasks to this parent, it will double the value.

Hope this can help you

comments: author: Gor Greyan
body: Hi, Dear [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199)  

Thanks for your response.  

Please inform me, is there any way to copy it without doubling the value?  

I need to keep the estimated time in the original estimate field, without doubling it.


author: Duc Thang TRAN
body: Hello [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

As you see in your first screen, the "Include Subtasks" option is checked for this ticket.  
The calculation is: Original estimated Parent + sum of original estimated child, which in this case is: 0 + 1h.

If you make a modification, you need to uncheck this option; otherwise, you will see 2h if the automation launches correctly

![2024-07-10 16_38_18-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/334688i2E8305B53B951928/image-size/large?v=v2&px=999 "2024-07-10 16_38_18-Window.png")


author: Gor Greyan
body: Dear [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199) ,  
Very thanks for the help.


author: Nicolas Grossi
body: [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846) You might take a look at this link: <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Copy-value-from-field-1-to-field-2-on-Automation-JIra/qaq-p/1664730>

HTH

Nicolas


Tags: data-center

jira-service-management

jira-service-management-data-center

original-estimate
AWS Cognito - Atlassian configuration
Asked by Prasanna subramaniam:

Dear Atlassian Community,

We are considering implementing AWS Cognito as an IAM tool within our enterprise. When inquiring with an Atlassian reseller about connecting AWS Cognito with Atlassian products, we were informed that Atlassian does not support this integration. However, community articles suggest otherwise, stating that integration is indeed possible.

Could anyone clarify which information is accurate?

<https://kantega-sso.atlassian.net/wiki/spaces/KSE/pages/19005850/Legacy+Amazon+Web+Services+Cognito+AWS+Cognito>

<https://community.atlassian.com/t5/Jira-Service-Management/Jira-Service-Desk-Cloud-SSO-tie-in-to-cognito-without-verified/qaq-p/990449>

<https://community.atlassian.com/t5/App-Central/How-to-authenticate-into-Jira-Confluence-and-Bitbucket-with-your/ba-p/1657812>

Thanks,

Prasanna Subramaniam


Answers:
author: Steffen Opel _Utoolity_
body: I don't have a definite answer on whether the Atlassian reseller is correct still.

That being said, given you posted this question under the deployment type 'Cloud', the first and third referenced Community articles do not apply to your scenario, insofar the advertised SSO integrations from Atlassian Marketplace Partners only work with the deployment type 'Data Center' (refer to [Compare Atlassian Cloud and Data Center](https://www.atlassian.com/migration/assess/compare-cloud-data-center) for details).

As for the 2nd one, it only discusses whether the SAML/SSO integration as such is also available for unverified domains and/or without Atlassian Guard (formerly Atlassian Access), which is not the case. Regardless Amazon Cognito is not listed in section *Supported identity providers* within [Configure SAML single sign-on with an identity provider](https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/) , which seems to confirm the assessment by your Atlassian reseller.


author: Lokesh Naktode_miniOrange
body: Hi [@Prasanna subramaniam](/t5/user/viewprofilepage/user-id/5529388) ,

This is Lokesh from miniOrange. We offer a solution to integrate Atlassian Cloud with AWS Cognito for OIDC SSO, which works on top of Atlassian Access.

For more details, please refer to the document below.

<https://www.miniorange.com/atlassian/atlassian-cloud-oauth-single-sign-on-sso-aws-cognito>

If you need any further assistance with the setup, don't hesitate to contact [miniOrange support](https://miniorange.atlassian.net/servicedesk/customer/portal/2).


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation - Send Email for three tickets related to the same user
Asked by Hassan Ashraf:

Hi

I would like an automation that can send an email out if the issue created in Jira Service Management has the same custom field (Name), for any tickets raised in the last seven days with the same customer field (Name).

Most tickets for our clinicians are raised indirectly by other users, who populate the Clinician Name in the jira form (Custom Field). We want to be notified if within the last seven days, the third ticket for the same clinician has been raised.

So essentially If Custom Field = Name is the same in the last seven days for 2 more issues, that means send the escalation team an email.

How can we query this?


Answers:
author: Tim Kopperud
body: Hi [@Hassan Ashraf](/t5/user/viewprofilepage/user-id/2694915), you might try something like this.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333530iE62EDC813DECE575/image-size/large?v=v2&px=999 "image.png")

In the first filter (with the blue border) add needed request types which should be in the count towards the three issues mentioned.

TimK

comments: author: Hassan Ashraf
body: *This might work - we will go it a go, thank you very much for this.*


author: Hassan Ashraf
body: I do not think you can access "Custom Fields" using this Lookup Issues

'Last Name' = {{Issue.Last Name}} and Created \>= -7d


author: Hassan Ashraf
body: 'Request Type' = 'Radiologist Issues' and created \>= -7d and 'Last Name' \~ John

Essentially "John" needs to be replaced by Current Issue. Last Name

Whatever the lastname is inputted in the "Current Issue"


author: Tim Kopperud
body: Hi [@Hassan Ashraf](/t5/user/viewprofilepage/user-id/2694915) , have you tried **"Last name" \~ {{issue.Last Name}}** ?

I tried this:

Created a text field called **Customer** and added a value to issue **SET-107** (for testing).

The I created this rule:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333538iB17668BFC70DFE54/image-size/large?v=v2&px=999 "image.png")

When I execute the rule the audit log shows this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333544i69941CBBF67F81B5/image-size/large?v=v2&px=999 "image.png")

Hence lookupIssues do use my custom field.

You might attach an image of your rule and/or the error you get.

TimK


author: Hassan Ashraf
body: I think the validate SQL button greys out (Understandable as you are doing a query on the current issue. I have tested this and working wonderfully. Thank you very much.   

We can tweak this after testing and adjust filters (Include First Name) in there too as well.

Thank you again.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/333552i08663FF1C0492FBB/image-size/large?v=v2&px=999 "Capture.JPG")


author: Tim Kopperud
body: Hi [@Hassan Ashraf](/t5/user/viewprofilepage/user-id/2694915), great. Thanks for accepting the answer.

TimK


author: Hassan Ashraf
body: Thanks for the help, very much appreciated.


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue with saving content in the comment field after changing tabs in the browser
Asked by Sergei Ten:

Hello everyone,

I'm experiencing an issue when using customer tickets in the Portal, Here are the steps for recreation:

* In internet browser (I'm using Chrome) open in one session multiple tabs

* In one tab go to an open IT ticket and phrase a comment (do not save)

* Jump to another tab and for example copy the address or take a screenshot

* Go back to the tab with the started comment in the IT tab

* draft comment is cleared

Is there a way to save the draft comment/content in the comment field, as it was working before?


Answers:
author: John Funk
body: Hi Sergei - Welcome to the Atlassian Community!

Take a look at this:

<https://jira.atlassian.com/browse/JSDCLOUD-14326>

comments: author: Sergei Ten
body: Thanks a lot, John!


author: John Funk
body: You are welcome!


Tags: cloud

jira-service-management

jira-service-management-cloud
Connected email account on JSM doesn't create a issue!
Asked by Darkstar:

So I have connected a custom Support email (Microsoft O365 email) and it says ENABLED in settings. I am receiving emails to it - but JSM doesn't pickup or create new issues.   

I have tried everything - it is enabled under email requests in channels.   

<br />

![Support-Queues-Service-project-Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/333494iC6005F1D422EB32A/image-size/large?v=v2&px=999 "Support-Queues-Service-project-Jira.png")


Answers:
author: Jack Brickey
body: Hi [@Darkstar](/t5/user/viewprofilepage/user-id/5536248) , can you have a look at the email logs and assess what it is telling you? Feel free to share a Screenshot.

comments: author: Darkstar
body: They are empty - I looked! The \`@atlassian.net\` ID works fine.


author: Jack Brickey
body: Thanks [@Darkstar](/t5/user/viewprofilepage/user-id/5536248) . if you don't see any log then that tells me the emails are not arriving in the Jira email handler. It is possible that your exchange server is marking these as spam or something similar. I will check with your IT group if that is not you and check the exchange logs.


author: Darkstar
body: Thank you Jack - but I am receiving the emails on that account - so its definitely working!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to attach an image when resolve a ticket.
Asked by ?lvaro Larrea:

Good afternoon,

We need help with our Service Management project. We are trying to attach images when move our issues to a "Complete" status, but we can't find the way to do that on the pop-up form.

How could we upload images withing the text when we complete issues?

Thank you in advance, kindo regards,

![Screenshot 2024-07-04 at 12-49-54 Resuelta - SmartbitsJira.png](https://community.atlassian.com/t5/image/serverpage/image-id/333489iE0873F057832C5AF/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 12-49-54 Resuelta - SmartbitsJira.png")


Answers:
author: John Funk
body: Hi Alvaro,

Add the Attachment field to your transition screen and see if that solves it.

comments: author: ?lvaro Larrea
body: That's perfect!! It works just how we need, thanks a lot [@John Funk](/t5/user/viewprofilepage/user-id/7148) , you solved my life!


author: John Funk
body: Haha - glad that worked for you and you are welcome!


Tags: cloud

jira-service-management

jira-service-management-cloud
resolve custom field value (user picker) as smartvalue text in comment
Asked by Philipp Roeschke:

Dear Community,

I have the following issue:

I have a custom field (user picker) which I query when creating an issue. In an automation, I have a variable that converts the value of the custom field into a smart value:

![variable.png](/t5/image/serverpage/image-id/333483i59F9ACF6D2D4E0C1/image-size/large?v=v2&px=999 "variable.png")

I now want to use this smart value to create a comment in the ticket:

![comment.png](/t5/image/serverpage/image-id/333485i50016A0E50C1BB9D/image-size/large?v=v2&px=999 "comment.png")

but instead of the name I only get an ID:

![ID.png](/t5/image/serverpage/image-id/333484iB7EF42704DC65EA6/image-size/large?v=v2&px=999 "ID.png")

I can\`t find the option to resolve the ID as a name.

Maybe the Smartvalue or variable is set wrong?


Answers:
author: Philipp Roeschke
body: Originally I wanted to query the request participant as a field in the request form, but this is only visible in the issue view. Maybe you have a better idea on the basic topic?

![requestform.png](https://community.atlassian.com/t5/image/serverpage/image-id/333486i5B63FD22ADBEEC58/image-size/large?v=v2&px=999 "requestform.png")

comments: author: Philipp Roeschke
body: I found a solution that works for me. Checking the issues values with this help: [Find all available smart values for a Jira issue \| Cloud automation Cloud \| Atlassian Support](https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/)

I found all values of the custom field:

![code.png](https://community.atlassian.com/t5/image/serverpage/image-id/333490i62324DC3363EF659/image-size/large?v=v2&px=999 "code.png")

And so I was able to configure the smartvalue with displayname instead of the ID:

**{{issue.customfield_10147.displayName}}**


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I hide/prevent that an agent can create new projects?
Asked by Datatex:

I have an user with Role "Agent" but he is able to create new Project.

How can I prevent this ?

Thanks


Answers:
author: Datatex
body: I found the problem

I remove the Public from the Global Permission --\> **Create team-managed projects**

and add a group with person allowed


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I hide a project from the portal from customers/internal users?
Asked by Vera Valshonok:

Hi!

I am doing a jira cloud project migration from one site to another for the purposes of saving history of the project and all the tickets we had, but after migration I'd like the project not to be seen/accessed in the portal for anyone.

How do I set it?


Answers:
author: John Funk
body: Hi Vera,

Go to Project Settings \> Portal settings

Click on the Portal groups tab.

Remove the option for General group.

comments: author: Vera Valshonok
body: Hi! Thanks! I already don;t have Genral group in groups. I have groups: Common requests, computers, logins and accounts, applications, servers and infrastructure.


author: John Funk
body: Just delete it out of all groups so it won't show up on the portal.


author: Joseph Chung Yin
body: [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542) -

In addition to what [@John Funk](/t5/user/viewprofilepage/user-id/7148) suggested, you can also control project visibility in the Portal UI by the following - Changing Project settings \>\> Customer Permissions and change the Channel access to "Restricted"

![2024-07-04_14-36-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/333578i5B2FFA23200FC39D/image-size/large?v=v2&px=999 "2024-07-04_14-36-41.png")

Afterward, project admins can manage the project permission role assignment to lockdown the project access. If users are not called out for the specific project(s), then he/she will not see the project at all from the Portal UI.

Hope this also helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there any way to manage the help center sections in Jira software?
Asked by Kanaka Ponnuru Prasad:

Hi Team,

Under the help section in Jira DC, we have one option called "**About Fore**" which we are trying to remove that icon but could not get the way to do it. Please refer the below screenshot.

Can someone help me to remove this highlighted one?

Regards,

Kanaka

![Screenshot11.png](https://community.atlassian.com/t5/image/serverpage/image-id/333451iA6A31BDADBE25347/image-dimensions/295x296?v=v2 "Screenshot11.png")


Answers:
author: Dave Mathijs
body: Hi [@Kanaka Ponnuru Prasad](/t5/user/viewprofilepage/user-id/5070805) Do you have a 3rd party Marketplace app installed with that name?

comments: author: Kanaka Ponnuru Prasad
body: HI [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,

I suspect the same before raising this issue. But couldn't be able to find out which 3rd app is responsible for this.

But when I click on this About Fore section it is giving me Confluence page and when I click on this Fore Release Blog it is taking me to Confluence. Please refer below screenshot.

![Screenshot22.png](https://community.atlassian.com/t5/image/serverpage/image-id/333507i0A84C400FC796699/image-size/large?v=v2&px=999 "Screenshot22.png")

Thanks!


Tags: jira-service-desk-data-center

jira-service-management-data-center

jira-software
Queue for Filtering by Request Participants
Asked by Cecilia Hedberg:

I've created several queues that filter on individual users, so everyone can see just their own issues, based on how they are added to the issue, e.g. if they are the Assignee, a Watcher or one of several users in the 'Request Participants' field. This all worked fine until recently.

This week I noticed that the 'Request Participants' queue no longer worked. It is filtered using this as part of the JQL:  
AND "Request participants" in (currentUser())  

The currentUser part no longer works and there doesn't seem to be any equivalent. I can't even get it to work by selecting a single user from the drop down list that appears when I start typing after "in".  

A similar filter to show issues which include an inactive user works:  
AND "Request participants" in (inactiveUsers())  

I have tried slightly different versions of currentUser, e.g. currentUsers and putting the brackets in different ways, but I don't get any results. Some variations give an error message, but the current filter ("in (currentUser())") doesn't show an error, just no results.


Answers:
author: John Funk
body: Hi Cecilia,

I tried this: "Request participants" in (currentUser())

and it worked perfectly for me. So maybe there is something wrong with the rest of the JQL?

comments: author: Cecilia Hedberg
body: I've been reviewing it this morning and found that it's only an issue when I combine that part of the filter with the status of the issue. So another queue on "Request participants", which shows issues for all statuses, works, the full JQL for that queue is:

issuetype in (AnalystQueryInbox, "Email request") AND "Request participants" in (currentUser()) ORDER BY updated DESC

The queue which doesn't work has this full JQL:

issuetype in (AnalystQueryInbox, "Email request") AND status in ("India Team", Open, Reopened, "Rota Analyst", "Specialist Analyst") AND "Request participants" in (currentUser()) ORDER BY updated DESC

The statuses selected in the 2nd non-working queue are all different open statuses.


author: John Funk
body: So the query works great except for the status part? Try doing just status in (Open) and see if that works.

If so, then add one at a time until it quits working.


author: Cecilia Hedberg
body: I've played around with it a little and got it to work with 1 status. So I will test it a bit more!


author: Cecilia Hedberg
body: Actually, I think it does work after all, we have automation related to "Request participant" and I think it's just that I've not been added back as a participant on many queries.


author: John Funk
body: Great! Glad it is working. Sometimes if you paste it in, it doesn't work well. But if you type it in from scratch it will work. Not sure if that applies here, but glad it works.


Tags: cloud

jira-service-management

jira-service-management-cloud
Help centre portal
Asked by Emmanuel_A:

Hello everyone,

I see JSM has the option to create, multiple help centres.

The options seem to be very basic and I don't really understand how to assign projects to the portal. Anyone have any ideas?

![Screenshot 2024-07-04 093241.png](/t5/image/serverpage/image-id/333411iD6D66E03D3FC7821/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 093241.png")


Answers:
author: Lisa Forstberg
body: Hi [@Emmanuel_A](/t5/user/viewprofilepage/user-id/5506342) ,

Actually it seems like Atlassian is currently rolling out the feature of having more than one Help center (for premium/enterprise), [see this article.](https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/)

The multiple help centers will be managed via cog \> products \> Jira service management. This is where you can Feature or hide portals on the home page

As far as I can see it does not change the fact that

* only Jira service management type projects can be visible on any helpcenter as a portal
* The portal settings Open/ Restricted (and if restricted the people list) affect what portals you see on the helpcenter/s.

best regards

/L


author: John Funk
body: Hi Emmanuel,

You can't create multiple help centers under a single Jira site. You can add multiple portals, one for each project to the help center though. That's probably what you're seeing above in your image.  

Go into your project settings , click on portal settings, and you should be able to find the toggle for it to show on the help center or not.


Tags: cloud

jira-service-management

jira-service-management-cloud