youngmon/atlassian-qna huggingface dataset:
How can I have a status page similar to https://status.atlassian.com/ ?
Asked by Amit Nangare:

We have 2 products with separate components and customers and would like to have a landing page similar to <https://status.atlassian.com/>. The user can then decide the product they would like to know the status of and subscribe for updates to that product. What is the best way to achieve this and which subscription is required to make this work?


Answers:
author: Shivam Naik
body: Hi [@Amit Nangare](/t5/user/viewprofilepage/user-id/4772497) ,

Happy to help!

The Atlassian Page <https://status.atlassian.com/> is actually a combination of image panes linked to the main Statuspage product pages. So for instance, clicking on JIRA software will take you from <https://status.atlassian.com/> to <https://jira-software.status.atlassian.com/>.

Ultimately what you'll need to consider is site/page customization mentioned here <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/> to customize how those pages look and get them looking closer to how Atlassian has theirs.

Please let me know if you have any follow up questions!

comments: author: Amit Nangare
body: Thanks for the response [@Shivam Naik](/t5/user/viewprofilepage/user-id/3915058)

I'm not looking to have the exact same look and feel but have the structure of a parent page with individual image panes which have the high-level status and link to the detailed status page.

Can you clarify if the parent page in this instance ([https://status.atlassian.com/)](https://status.atlassian.com/) is part of the status page offering or is it a separate page that we will need to host on our website?

Also, do we need a specific subscription tier to have 2 different detailed status pages (eg- <https://jira-software.status.atlassian.com/>) for the 2 products linked from the parent page?

Thanks!


author: Shivam Naik
body: Hi [@Amit Nangare](/t5/user/viewprofilepage/user-id/4772497) ,

status.atlassian.com is not the Statuspage itself, its a page hosting [Statuspage Embeds](https://support.atlassian.com/statuspage/docs/what-is-status-embed/) and links to the Statuspage Product sites themselves. Below is the web code for the JIRA Software pane for example:  

\<a href="<https://jira-software.status.atlassian.com/>" target="_blank" class="page-status-container span6 status-none" id="page-7yh3h3y0c0x1"\>  
\<div class="logo"\>  
\<img src="<https://wac-cdn.atlassian.com/dam/jcr:a89c4cb0-5e3f-4b0c-90aa-8d4323c7be25/logos-jira> software-icon-contained-gradient-blue-161x161@2x"\>  
\</div\>  
\<div class="status-info"\>  
\<div class="product-name"\>Jira Software  
\</div\>  
\<div class="stub-for-status"\>Operational\</div\>  
\</div\>  
\</a\>  
In order to use Embeds, the plan will need to be Public in order for that to work, but if you intend to create that for Private users, it could work as well.  
Please let me know if you have any follow up questions!
StatusPage - Webhook subscribers - free trial
Asked by Ann Van Raemdonck:

Hi,  

In the context of setting up a poc of Atlasian product Statuspage.io, we would like to obtain a temporary or trial 'Startup' license.  
This is to test the integration with Opsgenie for the automatic creation and closing of incidents on statuspage.io.  

If I understand correctly, you need to activate webhook Subscribers for this and this is not possible without a license.  
What are the possibilities to get a free trial for this?


Answers:
author: Talar Pavlovic
body: Hey there Ann,

Welcome to Statuspage support. My name is Talar and I'd be happy to help!

If you could please set up a ticket with our Customer Advocates team via <https://support.atlassian.com> they will be happy to assist with any subscription and licensing questions!

Regards,  
Talar

comments: author: Ann Van Raemdonck
body: hi [@Talar Pavlovic](/t5/user/viewprofilepage/user-id/4425298) : I did, see

CA-1705015, no feedback up till now ;-)  

<br />


author: Talar Pavlovic
body: Hey Ann,

Nice one, that's sitting in the right place.

Let me reach out to CA for you - look out for responses on the ticket!

Regards,  
Talar
Is there a way to integrate / sync more than one Twitter account with our Statuspage?
Asked by Mimi Dell:

We have two Twitter accounts and we'd like for both to receive our Statuspage updates.


Answers:
author: Talar Pavlovic
body: Hey there Mimi,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

Twitter have strict rules around using automation to post, and especially using it to post the same/similar content to multiple accounts. You can read about their guidelines here:

* <https://blog.twitter.com/developer/en_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts>
* <https://help.twitter.com/en/rules-and-policies/twitter-rules>
* <https://help.twitter.com/en/rules-and-policies/twitter-automation>

As such, you can only connect 1 twitter account to each Statuspage.

A suggestion could be to re-tweet from the update from the second account.

Hope this helps!

Regards,  
Talar


Tags: twitter
Some missing AWS components: s3-us-east-1 and eks-ca-central-1
Asked by Pierre Martignon:

The statuspage offers a lot of AWS components but some are missing :  

* eks-ca-central-1 (see [this](https://docs.aws.amazon.com/general/latest/gr/eks.html#eks_region) - no eks-ca-central either)
* s3-us-east-1 (see [this](https://docs.aws.amazon.com/general/latest/gr/s3.html#s3-core) - and there isn't s3-us-east either )

![Missing-s3.png](https://community.atlassian.com/t5/image/serverpage/image-id/184274iF413AEADE68F0146/image-size/large?v=v2&px=999 "Missing-s3.png")![Missing-eks.png](https://community.atlassian.com/t5/image/serverpage/image-id/184275iBBF8804F200521AE/image-size/large?v=v2&px=999 "Missing-eks.png")Do we have plans to add these ?


Answers:
author: Talar Pavlovic
body: Hey there Pierre,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

3rd party apps are added to Statuspage by the vendors themselves - so in this case, you'd need to have a chat to AWS directly to have those (and any others) added!

Regards,  
Talar

comments: author: Pierre Martignon
body: Thanks Talar.  
I guess this is going to be difficult and long but if this is the only way I will try that.  

Pierre


author: Pierre Martignon
body: Talar, this answer should be turned into a KB: How can I add a new region/application 3rd Party Components ?


author: Pierre Martignon
body: [@Talar Pavlovic](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4425298) - We need your help in communicating with AWS support to get this situation addressed.  

Would you be available to take part in a call with them on that subject as we are currently stuck ?


author: Pierre Martignon
body: .
Is there an in-app notification for Maintenance Window?
Asked by Katherine Kolon:

Hello, I have been using StatusPage for several years now. I thought that with Incidents and Maintenance Windows alike, there would be an in-app banner posted.

I just created a maintenance window and no in-app notification was created. We want to make sure all users are aware and not all users subscribe or look at the external status page. This maintenance window applies only to a subset of customers in one hosting environment.

I thought I had seen in-app notifications in the past. Do you only do in-app for incidents? If so, why? This would mean I need to create an incident for a maintenance window just to get a notice up in-app.


Answers:
author: Jesse Klein
body: Hello Katherine,

This is Jesse from the Statuspage support team. Thanks for the question around having in app banners. I was a little curious what you meant by this. Are you saying that the Statuspage site would have a banner on the page itself or are you referring to your website having a banner pop up when there is a maintenance in Statuspage?

If you are referring to the latter, we do have the status embed feature: <https://support.atlassian.com/statuspage/docs/what-is-status-embed/>

If you are referring to something else, I would love to hear more info. Thanks so much for your time. If you are having issues, also feel free to submit a support ticket.

Regards,  
Jesse

comments: author: Katherine Kolon
body: Hi, I guess it's status embed. Not all of our users subscribe to StatusPage or check the external site. We used to have noticed pop up when a user was logged into our application. This is what I'm not seeing anymore. It looks like for maintenance mode, the embedded notification only pops up 24 hours before, which is not enough time to prepare our users for the full shutdown of our platform. Is there any way around this?


author: Katherine Kolon
body: Oh wait, I just saw that Status embed can only be used on public pages. Now I'm really confused because our engineering teams have done work so that we can display messages to our customers while in-app and this is broken down by hosting environment. So, for example, if we only wanted to show an incident message to particular users in a certain region, we can do that - at least we have done that in the past. Now I'm not sure anymore what is shown to customers and when.


author: Jesse Klein
body: Hi Katherine,

Thanks for the update. I am not sure either then. It's possible that your engineering team created something to use that leverages our API. I know that is a common practice for when people want to create dashboards. I wonder if this is what they are doing. If your page is not public, then it must not be the status embed. Would any of your team members know for sure? If so, and it's something we can help with, I highly recommend opening a ticket with us on our support page. Thanks again for the clarification.

Regards,  
Jesse
How to notify a subset of subscribers
Asked by Nahuel:

Hi!

I wanted to know if there's a way to only notify a subset/specific subscribers of an affected component?

Maybe some kind of manual update to specific subscribers? Or maybe some type of private component, hidden from the public status page where an admin could add subscribers?

Looking forward to hearing from you!


Answers:
author: Talar Pavlovic
body: Hey there Nahuel,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

Sounds like you're looking for the functionality we offer with our Audience-Specific Statuspage instances.

You can read about this here:

* <https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/>
* <https://www.atlassian.com/software/statuspage/audience-specific-pages>

Hope this helps!

Regards,  
Talar

comments: author: Nahuel
body: Hello Talar!

Thank you for the answer, it indeed seems like what I'm looking for.

I'll read the material you shared.

Cheers!


author: Talar Pavlovic
body: You're welcome, Nahuel!

All the best,  
Talar
Limits of Subscribers with Audience specific pages
Asked by Christian Humer:

Hello

I have a queston concerning audence specific pages and subscriber limits. Is there a limitation?  
For the public and private plans is a limitation from max. 25.000 users. What if I have more then 25.000?  

Best regards  
Christian Humer


Answers:
author: Muhammad Zeeshan
body: Hey Christian,

There is no such hard limit for subscribers on Audience Specific pages. You can have as many users as your pricing tier for the Audience Specific page permits. You can check the pricing tiers here: <https://support.atlassian.com/statuspage/docs/audience-specific-page-pricing/> to get the number of Users you are able to have per tier.

Best,

comments: author: Christian Humer
body: Thnak you very much


Tags: limit

subscription
SLA & Incident by Component & GROUP
Asked by Gustavo Rivera:

We have a multi-tenant application/platform.

And we are using the Audience specific page.

The Components cover different features of the platform.

All customers use all Components, but our SLA coverage is not standard, and in some cases we need to hide/show a specific incident, based on Component AS WELL AS based on Group. This last part is a very strong requirement for us.

Any ideas? Thanks.


Answers:
author: Shivam Naik
body: Hello [@Gustavo Rivera](/t5/user/viewprofilepage/user-id/116848) ,

Happy to help!

Changing the way things are grouped may be possible via Customization on the page [https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/#:\~:text=Here%27s%20the%20JS.-,Changing%20the%20components%20section,-Use%20the%20two](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/#:~:text=Here%27s%20the%20JS.-,Changing%20the%20components%20section,-Use%20the%20two). I would also recommend sending in a Support request so that we can take a look at your current setup for better recommendations.

Please let us know if you have questions regarding the above information!
Where should I Look for Free Trial?
Asked by Takkuri_ Pruthviraj:

I am looking for Trial Version of status Page. Please guide me to right link.


Answers:
author: Vishwas
body: Hey [@Takkuri_ Pruthviraj](/t5/user/viewprofilepage/user-id/4755030)

Welcome to Atlassian Community !!

Please use this link <https://www.atlassian.com/software/statuspage>

And click on "Get It Free" to start trail.

Regards,

Vishwas
Migration: Bulk import of Incidents
Asked by Edgar Morales:

Currently looking to migrate over to Statuspage from a non-Atlassian status page product. Is there a feature/tool to migrate previous (historical) incidents? I see that a single "backfill" incident can be created via the Statuspage UI, might there be a bulk version of this tool? Any info would be much appreciated!


Answers:
author: Ashish Shetty J
body: Hi Edgar,

Hope you're well and safe.  
It's great to know that you're planning to migrate to Statuspage.

Though there is no direct GUI-based way/tool to bulk import incidents into your Statuspage, you can surely make use of our Incident API endpoint to programmatically backfill incidents into the page.

Here's a direct link to our 'create incident' API endpoint documentation that explains its usage: <https://developer.statuspage.io/#operation/postPagesPageIdIncidents>

Hope this helps!

Thanks,  
Ashish Shetty J
How do I integrate Components automation through Datadog
Asked by Sasank:

We use Datadog to monitor components, the monitors when sending out email notification do not include UP or Down in email subject. The components automation in Statuspage parse the subject line and change status based on the UP/DOWN sent in subject line.

How do I achieve automation using integration with datadog with using UP?Down in subject line?


Answers:
author: Ashish Shetty J
body: Hi Sasank,  

Hope you're doing well and safe.   

Unfortunately, the Statuspage component automation currently expects the words UP and DOWN and I'm afraid it is not possible to use different strings for E-mail automation at the moment.  

As a workaround, you may choose to implement a custom solution that makes API calls to change the component status using the 'update component' API endpoint. Here's a direct link to the documentation: <https://developer.statuspage.io/#operation/patchPagesPageIdComponentsComponentId>

Alternatively, if you have Opsgenie configured in your environment, you can take in emails, create an alert, then update a component using special tags.

Email integration: <https://docs.opsgenie.com/docs/creating-alerts-via-email>  
Opsgenie Statuspage integration: <https://docs.opsgenie.com/docs/statuspageio-integration>

Also, we do have an internal feature request for the ability to allow using different terms for email automation. The reference ID for this feature request is STSPG-2360. As this is an internal-facing request, you can reach out to us with the reference ID when you wish to know its current status and we'll be happy to help!

Hope this helps.

Thanks,  
\*Ashish Shetty J\*  
Cloud Support Engineer
How to redirect domain.statuspage.io to custom domain?
Asked by Ondrej Brablc:

Hello, we have custom domain with SSL but how can we redirect there from domain.statuspage.io?


Answers:
author: Jesse Klein
body: Hello Ondrej,

This is Jesse from the Statuspage support team. Thanks for the question around redirecting the statuspage.io url to your custom domain. Unfortunately, this is not something that is possible. The main reason is that we want to have the original subdomain available as a form of redundancy. In the unlikely event that your domain is inaccessible, you could point stakeholders to the statuspage.io URL to still be able to give updates.

I also tried to see if I could make the redirect anyway and it prevents me from doing so on my side for my test page.

Hopefully that answers your question. I hope you have a great day!

Regards,  
Jesse


Tags: cloud
Is it possible for us to bring SMTP delivery on-prem so that emails stop having "External" within th
Asked by samuel.deleon:

Is it possible for us to bring SMTP delivery on-prem so that emails stop having "External" within them? This is causing issues with our proofpoint scans and delivery.


Answers:
author: Darryl Lee
body: Hi [@samuel.deleon](/t5/user/viewprofilepage/user-id/4751568) ,

This is Darryl, Statuspage Support. I am here to help.

From your description, I'm not sure if I understand you correctly, is this inquiry related to the Email address of the Statuspage notification?

If yes, it could be helpful for setting up your customized "From" email address.

Here is the documentation regarding this topic for your reference -\> <https://support.atlassian.com/statuspage/docs/customize-email-notifications/#Custom-email-addresses>

In order to achieve that, you might need to complete the [DNS](https://support.atlassian.com/statuspage/docs/configure-your-dns/) and also the [SPF/DKIM records](https://support.atlassian.com/statuspage/docs/set-up-spf-and-dkim-signatures/) setup first.

For further assistance, we recommend you open up a support request to us.

Thank you.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: samuel.deleon
body: Hey Darryl,   

So this is similar to what we are needing. But we want to use a SMTP relay server so that statuspage will send a message to a SMTP server in our environment. And then that SMTP relay server will send the messages out to our customers.   

Is this something that we are able to get set up?


author: Darryl Lee
body: Hi [@samuel.deleon](/t5/user/viewprofilepage/user-id/4751568) ,

Sorry for the late response.

Unfortunately, in the current design, Statuspage only supports the customization for the "From" email address, it will involve the SPF+DKIM DNS records to complete.

It doesn't work in the way you described.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian
StatusPage API Too many requests error
Asked by Ravindranath:

Calling Status Page API with the below details, getting "error": "Too many requests, enhance your calm", Status Code :420. Do i need to add any additional parameters in headers.

Using Get Request with Url:  
**<https://api.statuspage.io/v1/pages/>\<PageId\>/incidents/unresolved/**

Headers:

<br />

**Content-Type: application/json**   
**Authorization:Bearer Organization API keys**


Answers:
author: Ashish Shetty J
body: Hi Ravindranath,

Hope you're well and safe.  
It looks like you may be hitting the rate limit for 'manage API'.

As mentioned in one of our API documents, The Manage API is limited to 60 requests per minute. It's worth checking if you are making more than 60 API calls per minute and limiting it accordingly.

Here's a link to our API document that talks about different types of API and about rate limits: <https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/>

Hope this helps!

Thanks,  
Ashish Shetty J

comments: author: Ravindranath
body: Hi [@Ashish Shetty J](/t5/user/viewprofilepage/user-id/4186937)

Do i need to add any additional parameters in API Headers to fetch the result. Can you please suggest any options to display.

Thanks,

Ravindranath


author: Ashish Shetty J
body: Hi Ravindranath,

You are receiving the above-mentioned error because the number of API calls/requests you are making is exceeding the current rate limit. The current rate limit is 60 requests/minute.

You can avoid this error and fetch the desired result by modifying your script to regulate/limit the number of calls made to less than 60 per minute.

Hope this helps! :)

Thanks,  
Ashish
Can I set up a recurring maintenance schedule?
Asked by Sharon Watkins:

We have a scheduled server maintenance that happens on the 4th Thursday of each month. I want to schedule the maintenance notice to appear on the 4th Thursday automatically until I turn it off, is that possible?


Answers:
author: Christian Schneider
body: Hi [@Sharon Watkins](/t5/user/viewprofilepage/user-id/2265683)

we use an app called "repeating issue app" ([Repeating Issues \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1213072/repeating-issues?tab=overview&hosting=datacenter)) to do just that.

The app is not the best, but it gets the job done. (The configuration is not straight forward, documentation is poor, but support is very helpful...)

comments: author: Sharon Watkins
body: Thanks. I'll try that.


author: Christian Schneider
body: I just realized, you were asking about statuspage. The app I mentioned is for Jira issues.

Sorry for the confusion. :-)


author: Sharon Watkins
body: No Worries.


Tags: cloud
How do we change the PRODUCT ADMIN on our Statuspage when he has left the company?
Asked by Jan Christensen:

We're in the pickle that the PRODUCT ADMIN of our Statuspage account has left the company, and his mailbox that carried the login has been shredded.

How do we go about changing that role to one of us still with the company?

Cheers.


Answers:
author: Don Masten
body: Have the email address set as a alias on a existing email account. Email should route to the existing email account. If you don't know the pw, just the forgot pw feature.

comments: author: Jan Christensen
body: Hey Don. The mailbox of the employee who is currently PRODUCT ADMIN no longer exists.


author: Don Masten
body: I'm not sure what system you use for email. Hope this helps. This is how to create a email alias in gmail.   

<https://support.google.com/a/answer/33327?hl=en>


Tags: cloud
How to update maintenance name
Asked by Vinay Netha:

I would like to know how to update maintenance name for a scheduled and published maintenance.

For example, I create a maintenance with name "xyz" and later would like to append or prepend some text to "xyx" to make it look like "xyz - release abc"

How can I do that, currently when I edit it does not show option to edit maintenance name.


Answers:
author: Talar Pavlovic
body: Hi there Vinay,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help!

Please follow these steps:

1. Click on Incidents \> Maintenances
2. Click on the Maintenance you'd like to rename
3. At the top of the page, click on the name of the maintenance and you'll be able to edit

![Screen Shot 2022-02-03 at 2.30.49 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/181315iC8630EF2CBC37294/image-size/large?v=v2&px=999 "Screen Shot 2022-02-03 at 2.30.49 pm.png")

Regards,  
Talar


Tags: cloud