youngmon/atlassian-qna huggingface dataset:
Inherit Fields via Automation only if destination issue fields are not empty
Asked by Kaja Iske:

Hi,

I have built the following automation:

![Unbenannt.PNG](/t5/image/serverpage/image-id/334278i6D230F029992C52D/image-size/large?v=v2&px=999 "Unbenannt.PNG")

I want to inherit the fields "Change type" and "Affected Product". This should only be possible if the destination issue fields are not empty. Can you help me please? My attempts have all failed so far.


Answers:
author: Bill Sheboy
body: Hi [@Kaja Iske](/t5/user/viewprofilepage/user-id/5250750)

You could check the fields in {{destinationIssue}} with a condition so the rule only proceeds when they have values:

<https://confluence.atlassian.com/automation/jira-automation-triggers-993924804.html#Jiraautomationtriggers-issuelinkedIssuelinked>

Kind regards,  
Bill

comments: author: Kaja Iske
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Thank you - that worked for me :-)!

![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334505iD5AC1ABC2363FA77/image-size/large?v=v2&px=999 "Unbenannt.PNG")


author: Dick
body: After the When statement, you would typically put the link containing the linked issuekey in a variable like {{linkedOrigin}}. Then you can use smart values like {{linkedOrigin.customfield_xyz}} to transfer the values to your current issue  

Thing is:   
I suspected the "change type" and "affected product" are custom fields. You need to fill in their correct numerical value in the smart value formula xyz.

You can lookup the exact custom field names when doing an issue search in the advanced issue search mode.


Tags: data-center

jira-data-center
message handler without subject
Asked by ???? ????????:

When will your email processor be able to process emails without a subject?


Answers:
author: Jack Brickey
body: Hi [@???? ????????](/t5/user/viewprofilepage/user-id/5539526) ,

I cannot answer this question and I suggest that you would need to reach out to Atlassian support for an official answer. With that said, I am intrigued by the need for such. Could you share your use case?


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Flag Issues when the Worklog is not logged
Asked by Ragavendran S:

I want to flag an issue if the work log is not added daily and the remaining hours exceed the value of (estimated - pending days).

For example,

if the **estimated duration is 5 days** ***(1st to 5th of any month)***, but I only logged one day (1st day) and the remaining days have not been logged.

Today is the**4th day** , so the system should flag the issue because the remaining work shows as ***4 days pending***.

However, according to the **target end date (5th of the month)** and the **current date value (4th day)** , this should raise a flag on the issue since **\[ 4 days (current pending estimate) ? 5 days (total days) - 4 days (pending days) \].**

Is there an option to implement this?


Answers:
author: Bill Sheboy
body: Hi [@Ragavendran S](/t5/user/viewprofilepage/user-id/5464190)

Subject to the details of your scenario, you may be able to implement this using a Jira Automation rule. The rule could use a scheduled trigger to check the issues daily to set / clear the flag.

I recommend trying to create your rule, and if you run into challenges, post images of the rule and audit log details, and explain what is not working as expected.

To get you started on creating your rule, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>
* <https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>

**Please note well**: you appear to be on a Free license for Jira Cloud. And so you have much lower limits for automation usage. Please review this information before relying upon automation to solve you scenario:

<https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-are-my-usage-limits>

Kind regards,  
Bill

comments: author: Ragavendran S
body: Thanks for the redirection [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) , even though it was not direct answer to my question, with your spark, i could able to resolve this! Grateful for the spark


Tags: cloud

jira-cloud
We can't create subtask from sprint backlog view (board)
Asked by Jordi Ari?o:

Hello, goord morning

When we try to create a new subtask from sprint backlog view (board) in a Scrum project (team-managed project), we receive the following error message.

We have the board group by subtaks and we are using "Create issue" bottom link at kanban columns. We have used without problems, but suddenly this error appears. In the popup that appears sprint value is disabled and automatically selected by the tool (with same sprint that user story); the difference when we create subtask from inside user story is that sprint value is unassigned.

Have something changes? For us is very comfortable to create subtasks directly from board.

```
Issue '' is a subtask and subtasks cannot be associated to a sprint. It's associated to the same sprint as its parent.
```


Answers:
author: Trudy Claspill
body: Hello [@Jordi Ari?o](/t5/user/viewprofilepage/user-id/5539489)

Welcome to the Atlassian community.

I have not been able to recreate your issue.

In a Team Managed Software project with a Scrum board, looking at the Board/Active Sprints view where the Group By option is set to Subtask, I am able to click the +Create Issue option at the bottom of a column within a swimlane and create a new subtask in the issue denoted for that swimlane.

Can you perhaps provide a video or screen images to illustrate the steps you are executing? Perhaps I'm not following the same path as you.

comments: author: Trudy Claspill
body: Thank you for the additional information. With that I was able to replicate your scenario and get the same error message you get.

The fix is to remove the Sprint field from the Issue Layout for the Subtask issue type. Then you will be able to save the issue without error.


author: Jordi Ari?o
body: Thanks.

This fix solves the problem.

Thank you


author: Jordi Ari?o
body: Hello,

Thanks for your response. Here is a screenshot of the error message after we click on 'Create Issue' option, write the summary of the task, popup is open and we click on create.

![capture.png](https://community.atlassian.com/t5/image/serverpage/image-id/334456i7907947A988F8B08/image-size/large?v=v2&px=999 "capture.png")

Also a small animated gif simulatin the scenario.

![demo.gif](https://community.atlassian.com/t5/image/serverpage/image-id/334457i78D912C8DCFC35C2/image-size/large?v=v2&px=999 "demo.gif")


Tags: cloud

jira-cloud

jira-software
How to create Member of team assignees
Asked by Rajakumaran Balashanmugam:

How to create Member of team assignees tickets

we have around 30 Member team and need to pull completed team closed and open tickets


Answers:
author: Jack Brickey
body: Hi [@Rajakumaran Balashanmugam](/t5/user/viewprofilepage/user-id/5232283) , I do not understand your ask here. Could you rephrase? What does "Member" refer to? Are you using the "Teams" feature? Maybe you are trying to use JQL to find all issues associated with members of a certain Team?

comments: author: Rajakumaran Balashanmugam
body: Yes [@Jack Brickey](/t5/user/viewprofilepage/user-id/901734) I need to create a JQL to find all issues associated with members of a certain Team?


Tags: cloud

jira-cloud
What are all the steps you will implement when your jira / confluence is down/slow?
Asked by dhushujoshu:

jira / confluence is down/slow


Answers:
author: Walter Buggenhout
body: Hi [@dhushujoshu](/t5/user/viewprofilepage/user-id/5538237) and welcome to the Community!

If you are talking about cloud, contact [Atlassian support](https://support.atlassian.com/contact/#/) to investigate. They are hosting your environment and have access to the infrastructure and logs.

Try to give a clear explanation of what actions you take that feel slow and provide evidence.

Hope this helps!


Tags: cloud

jira-cloud
How do i make a field readonly based on transition status in jira cloud
Asked by Syed Nawaz:

I have a field called "service" it need to be read-only only during when story moves from validation to done state , how to achieve this in jira cloud , i can easily solve this jira data center(behaviour) , But in jira cloud am finding challenges . please help me on this ?


Answers:
author: Syed Nawaz
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) To make a Field readonly why do i need to go to screens, basically the field is editable starting from open to validation and its get readonly only while done or close stage , if i remove the field from edit screen , how will the user see the data, why is this simple thing complicated in jira cloud , which was easier in jira DC .Since we are in migration from data center to cloud , its very difficult to go and remove individual field from screen , Unfortunately this will not solve the issue ?


author: Syed Nawaz
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) I have tried but its not working , and behaviours in jira cloud work only on create issue and issue view , please go through the requirement i need to achieve that during transition from validation to done status, if you say its work in jira cloud behaviour provide me a sample script of behavior, please provide a valuable solution Thanks in advance


author: John Funk
body: Hi Syed,

You would need to the use the Behaviour app in Jira Cloud also.

comments: author: John Funk
body: I don't use that app, so you would need to contact the vendor directly for assistance.

Your other option is to not include the field on the Edit screen. Then create a transition screen and add the field to it. Add the transition screen to each transition in your workflow. For those steps in the workflow that do are open to all persons, then there would be no Condition.

But for the steps that require it, then add a self looping transition to the status, add the screen to that transition, and then add a condition to the same transition to limit who can execute it and therefore, it limits who can update the field.


author: John Funk
body: Please reply in line here to my original answer so that readers can follow the thread easier.

And it is very easy to remove a field from a screen. You simply remove it. They can still see the values with the View screen. But you will need to create both of those screens if you have not already. You can simply copy one, rename it and remove the field.

The users can populate the field as it moves through the workflow. If it is populated at create then they can see it and change it as they move through the workflow. But it will be locked down at the steps you choose.


Tags: cloud

jira-cloud
Workspace and Board Privacy Access
Asked by pedro_martinez:

Hey all,

I wasn't sure how to find this in previous posts so I couldn't find if this was asked.

I am creating a Trello Workspace to manage a few processes with different clients in a startup project, however, I dont want the clients I add to have access not only to other boards (that I know it's fixed by adding members to the board) but to access to information of who else contact is part of the workspace.  

Thank you!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@pedro_martinez](/t5/user/viewprofilepage/user-id/5353947) ! Welcome to the community :) Just to make sure I'm clear on how you want to set things up, are you looking to create a board for each client and you want to ensure that the clients can only see information within their board and NOT access information from other clients? Is that correct?   

If so, simply [sharing their board](https://support.atlassian.com/trello/docs/adding-people-to-a-board/) with them will achieve this. This will turn them into a guest rather than a workspace member. If this client only has access to one board, they would be considered a single board guest and would not be billed. A bit more info on guests here: <https://support.atlassian.com/trello/docs/board-guests/>

comments: author: pedro_martinez
body: Hey Hannah,

Yes! I want clients to be able to access the boards I invite them to, but unable to see who else is in the workspace in case they want to add someone in the board.


author: Hannah Humbert - Simpla Workflows
body: [@pedro_martinez](/t5/user/viewprofilepage/user-id/5353947) they won't have access to any workspace information. All they'd be able to see is what's in the specific board they've been invited to. If you have a different email address, you could always try inviting yourself to a test board just to see what it looks like.


author: pedro_martinez
body: thank you!
Boards and cards are missing in MS Teams Trello Channel.
Asked by Roger Bird:

I'm using trello in MS Teams, I am the admin. I have set up boards and cards and now when I try and view them I get the following message: "You are logged in as \[my name\].

Any help would be appreciated.


Answers:
author: Alina Kurishko
body: Hi Roger,

Welcome to the Atlassian Community!

Can I ask you if you use MS Teams in a browser or as a desktop app? We've received several reports about MS Teams new desktop client causing issues with Trello integration. Here's more about the new desktop client: [https://learn.microsoft.com/en-us/microsoftteams/new-teams-desktop-admin](https://learn.microsoft.com/en-us/microsoftteams/new-teams-desktop-admin?)

If that's the case, our team has already reached out to MS Teams to resolve this issue. While I don't have an ETA on when this can be resolved, as soon as there's a fix, it will be pushed.

If you're not using the new client, however, could I ask you to try accessing MS Teams in a browser, generate a HAR file, and create a ticket through [++https://trello.com/contact++](https://trello.com/contact?) to share this HAR file?

This article provides detailed instructions on how to generate a HAR file in each particular browser: <https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html>

Don't worry about most of the content on this page; there's a lot of detail here about *analyzing* the file, which we'll do. For now, all we need from you is help in *generating* the file, and we'll take it from there.

One very important note is that because the HAR file is so detailed, depending on what activity gets recorded, it has the potential to expose your password, so we **strongly** recommend after recording the HAR file for us, changing your password here: <https://id.atlassian.com/login/resetpassword>

Thanks!

Alina \| The Trello Team

comments: author: Roger Bird
body: Hi Alina,

Thank you for your detailed reply. All helpful information since I'm new to Trello.

I believe this issue was caused by using the Trello App open on my iPad. When I logged out of that app, I was able to access Trello in my Teams again, no problem.

Thanks again!


author: Alina Kurishko
body: Yay! Thanks for letting me know about it. Glad the issue is now resolved ?

Enjoy using Trello!

Alina
How do you get Trello support to actually respond
Asked by Rochelle Peret:

I've been trying to get Atlassian to acknowledge our nonprofit status since July. They were eager to charge us $382 for the service. Not so eager to actually help.   

Is there a way to escalate my support request?


Answers:
author: Oliver S
body: Hi Rochelle, welcome to the community!

Taking a look, I can see you've had some difficulties with getting this request fulfilled. Apologies for this, and appreciate that it hasn't been ideal!

I can see you have a few tickets open for the same thing. I've linked all the duplicates to the main ticket - CA-2610638 which is being handled by our billing team.

I've gone ahead and bumped the CA-2610638 request, so keep an eye out - someone should get back to you within the next 24 hours to get this sorted.

Thanks for your patience, and thanks for using Trello! :)
Calendar power up issue
Asked by ria.bougourd:

Hi guys,

I am using the Calendar power up feature however when I go to add a card on a date, it is cancelled out and I cannot populate the card with a title

I have the premium feature so I don't think that is an issue.

Please help! Thanks


Answers:
author: Brittany Joiner
body: [@ria.bougourd](/t5/user/viewprofilepage/user-id/5353794) if you are a premium user, maybe try the calendar view instead of the calendar power-up? They should work pretty similarly but i would be curious to see if the same thing happens in the Calendar view as well.

Also when you say cancelled out - can you share a screenshot of what you mean by that?
Hello. How do I go back to the old version of the card?
Asked by ????:

Earlier editing of the card was different and all elements were displayed correctly.


Answers:
author: Sal
body: Hey [@????](/t5/user/viewprofilepage/user-id/5353508)! Right now, there isn't a way to go back to old versions of your card. However, if you are sure you saved the information on your card, and it reverted to a previous one, you can try following our step-by-step on how to recover the description (and other information) from your card at <https://support.atlassian.com/trello/docs/recovering-the-description-or-card-title-that-was-changed/>.

**Note:**Remember that you will only be able to restore the information that reached our servers. If you were using the offline mode (available on mobile apps) or were experiencing network instabilities that prevented your data from reaching our servers, you might not be able to restore them. I hope that helps.
Embedding Cards in a searchfunction on my site
Asked by Magnus Lixenstrand:

Hey,

So I have this search function on my site where I search in many different APIs, one of them being Trello. I want to show the card as an embedded card, it works splendid, until the user search one more time - the old card is still there... making it into a list of cards after a few searches.   

Reloading the page does clean the history - but is there any other way of forcing the cleanup before each search?  

I know I could just build my own search results based of the information in the return of the request, but I really like the view of the card itself, I just need to be able to clean the history on each search.  

Does someone know how to do this?


Answers:
author: Alina Kurishko
body: Hi Magnus,

This would be a really great question to share with our developer community. We have a number of Trello Engineers who are active there, and they'd be happy to give some guidance for more advanced topics like these:

<https://community.developer.atlassian.com/c/trello>

Alina \| The Trello Team
I just got my account deleated for no reason
Asked by vegonza:

I just saw that a month ago Atlassian sent me a message saying they will delete my account because I live in Russia or something like that. I'm from Spain, I don't even use a VPN. I wasn't using Trello at that time, and I had recently started a project. I had everything organized in there---members, documents, the project. Today, I tried to log in, and I can't. Neither can anyone in my group. I don't get how you can just delete an account like that, and how do you even mistake Spain for Russia when I'm not even connected?![Screenshot_20231030-233848.png](https://community.atlassian.com/t5/image/serverpage/image-id/289209i9E8AE9147739BA81/image-size/large?v=v2&px=999 "Screenshot_20231030-233848.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlassian's robots, like any other system (I have long boring stories about this sort of thing from more than a couple of other places), are not perfect. They do mis-identify accounts as from the Russian Federation when they are not, but also miss a lot more that are Russian.   

It gets more complicated when you take into account organisations that are located outside the Federation, but owned or run by Russia (in the UK for example, there are a number of organisations known to be run by, or at least heavily funded by, Russia, but pretend to be UK based)  

So, first, look to the organisation that owns your account. Second, if you can, check where your ISP thinks you are physically located (one of the long boring stories is about how the internet thinks a train between Oxenhulme and Crewe in the UK is in Bavaria). If those two look ok, raise it with <https://support.atlassian.com/contact>
I NEED CUSTOMER SERVICE NUMBER to speak to a HUMAN
Asked by Randylyn Masse:

This email back and forth is ridiculous. I need action asap, not going back and forth via email. So many emails to sort through. Please help. I was just billed because I can't go directly to customer service. Does anyone have the direct way to get billing taken care of ASAP


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You need to take this up with Atlassian support - for Trello only accounts, the best bet is <https://trello.com/en-US/contact#/> but if you have other Atlassian stuff, <https://support.atlassian.com/contact>
Automating Email Alerts for Cards Lingering on a Specific List for Set Durations
Asked by Mathias Tryk:

Is it possible to automatically send an email when random cards have been on a list for a certain number of days? For example, if a card is on a specific list for more than eight days, an email is sent to me. The same is repeated if the card is still there after a total of 12 days.


Answers:
author: Brittany Joiner
body: [@Mathias Tryk](/t5/user/viewprofilepage/user-id/5352922) I can think of one way to do this, but there might be others.

Using automation, create a rule that says when a card is added to the board (or you can say a specific list), set the due date to be in 8 days.

And then make a due date rule that says "when a card is due, send an email to me with content {cardname} is due. View the card at {cardlink}"

(Something like that)

Would that work?

You could also use Power-Ups like [Card Age Badge](https://trello.com/power-ups/620fe78e535dec37299d6de4/card-age-badge) that can help you visualize how long a card has been in your board, but as far as I know this doesn't send you an email.
How do I convert a Trello board member to a single-board guest?
Asked by Scott Garman:

I have two users who are members of my board, but they are single members and would be better classified as guests on that board. How do I convert their status without deleting them?

Thank you in advance!


Answers:
author: Sal
body: Hey [@Scott Garman](/t5/user/viewprofilepage/user-id/5352941)! If these two board members you mentioned are already members of *only* one board within your Workspace, they're already considered single-board Guests (Or Workspace Guests). Unless these users you're referring to have access to multiple boards within your Workspace. In that case, removing them from the additional boards until they can access only one will convert them to single-board Guests.

comments: author: Celine Hau
body: no, you first have to remove them from the workspace (not deactivate, just remove access). removing them only from boards won't work.
APARECER O NOME DO CART?O NO CALENDARIO DO CELULAR
Asked by Adilson Luiz da Silva:

Ol?, gostaria de saber se tem como o trello mostrar o nome do cart?o no calendario de um checklist agendado


Answers:
author: Sal
body: Infelizmente n?o, [@Adilson Luiz da Silva](/t5/user/viewprofilepage/user-id/5353089). Mas sempre que tu selecionar o item que est? em uma *checklist* que possui uma data prazo, voc? vai ser redirecionado para o cart?o da qual esse item est? associado. Espero que essa informa??o tenha respondido a sua pergunta.