youngmon/atlassian-qna huggingface dataset:
Is it possible to integrate Jira Align with Jira Data Center?
Asked by Deepanshu Natani:

Is it possible to integrate Jira Align with Jira Data Center? There seems to be no information available for this.


Answers:
author: Peter Jessen
body: Hi [@Deepanshu Natani](/t5/user/viewprofilepage/user-id/588324),

The Jira Align connector to Jira will connect to any Jira instance (Data Center, Cloud, Server) as long as it is properly configured. In fact, the connector acts like any other user, so Jira Align has no need to know if it's connected to Jira Server, Data Center, or Cloud.

In fact, you can connect Jira Align with multiple Jira instances, so you could connect to a Cloud instance, a Server instance, and a Data Center instance simultaneously. See [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263)' answer to [Hello, Could Jira Align be integrated with multiple Jira Applications](https://community.atlassian.com/t5/Jira-Align-questions/Hello-Could-Jira-Align-be-integrated-with-multiple-Jira/qaq-p/1244498) for an explanation of how.

There are in fact considerations when connecting to Jira Cloud that aren't an issue in Data Center and Server. For instance, Cloud offers NexGen projects which should not be used with Jira Align, unless you want headaches. Also, Atlassian implemented a solution for Europe's [Global Data Privacy Regulation (GDPR)](https://en.wikipedia.org/wiki/General_Data_Protection_Regulation)that is a real pain in the backside when integrating with Jira Align. I think Jira Align and Atlassian are currently working on both issues.

On the flip side, there are also a number of things in Cloud that make are pretty cool when implementing with Jira Align.

Bottom line, Jira Align will connect with any version of Jira, as long as it can get through any firewall or other security implementation, and as long as the connector service account has the proper credentials to access the data it needs.

Regards,  
Peter

comments: author: Deepanshu Natani
body: Thanks a lot [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) for the detailed explanation. This really helps.


author: Peter Jessen
body: You are very welcome, [@Deepanshu Natani](/t5/user/viewprofilepage/user-id/588324).


author: Reto Gehring _Valiantys_
body: Yes this is possible, obviously you have to configure Jira Server or Data Center to meet the requirements of Jira Align.

Reto
Roll up of State updates from child to parent
Asked by Kelley Cooper:

In my testing I've seen updates to State at the Task level auto roll up and update the State of the Task's associated Story, but I don't see this happening on the roll up from Story to Feature and from Feature to Epic.

Does anyone know of any definitive documentation about State behavior's impact on it's parent object?

thank you!

K

Kelley Cooper


Answers:
author: Peter Jessen
body: Hi [@Kelley Cooper](/t5/user/viewprofilepage/user-id/544610),

I assume by your question that you are referring to when a sub-task on a story in Jira is started that the story moves from Ready to Start to In Progress in JiraAlign.

This same behavior is standard for features and portfolio epics in Jira Align, assuming all integration setting are correct in the connector. So, assuming a stand-alone Jira Align install (or a properly configured integration with Jira) the moment an agile task (Jira sub-task) under a story is moved from Ready to Start to In Progress, the parent story will move to In Progress, then the parent feature will move to In Progress, then the parent portfolio epic will move to In Progress (all in Jira Align) .

When the workflows aren't mapped properly between Jira and Jira Align you can run into a situation where Jira overrides Jira Align and resets the feature (Jira epic) back to Ready to Start from In Progress. To confirm this is the issue, check the audit log on one of the features in Jira Align.

Regards,

Peter

comments: author: Shawn Kessler
body: [@Peter Jessen](/t5/user/viewprofilepage/user-id/3033143) is correct; the audit log will reflect these state roll-ups when they take place.
Can the Team associated with an Iteration be updated?
Asked by Kelley Cooper:

Is it possible to update the Team associated with an Iteration? In all locations I see the value in the Team field is a link, not an editable field. I'm able to update the Program associated with the Team Iteration, but not the Team (this is needed as the original Team has moved to a new Program and a different Team name was added by the Jira Align Connector).

Thank you for any help!

K

Kelley Cooper


Answers:
author: Peter Jessen
body: Hi [@Kelley Cooper](/t5/user/viewprofilepage/user-id/3540984)

Hi Kelley,

Short answer is no, you can't update the team associated with an iteration/sprint, from the sprint list screen. You can change the team name from the team detail page. The question is what are you trying to achieve by doing this? Each sprint in Jira Align is uniquely tied to a team based on the board/sprint association in Jira.

If a team has been moved from one program to another, then there are some critical settings in the connector that need to be configured properly. Without understanding exactly how your organization is configured, I can't provide you the proper config because it has to do with if you use one Jira project for a program or one project per team and one project for features (Jira epics). Depending on your config, you could change the team name back to the original team name, subject to a bunch of caveats around whether or not you care about the team metrics staying under the original program or you're fine with them migrating to the new program. Also, was the original board re-pointed to the new program and the original sprints are still being used in Jira? Or are new sprints being used? It sounds like you might be using the original sprints.

So why can't you change the team name on a sprint? The reason for this has to do with how Jira Align takes the (mostly) non-normalized data from Jira (which lacks a team object and sprint object in the data structure) and converts that data via the connector to create a team and related sprints in Jira Align. Jira Align requires each board to have its own set of unique sprints, so each sprint it uniquely linked to one and only one team. When your org moved the team to the new program, the new team name was added probably because a new board was added to represent the team on the new program in Jira Align.

Solving this is actually much easier than it sounds, if all the parameters are known and the intended outcome.

Regards,  
Peter
Do we receive email alerts in Jira Align?
Asked by veenavarshni:

In Jira when a person chooses the subscribe option the system sends emails to anyone that subscribes to a ticket.

In JiraAlign has it been configured the same way like getting alerts to email when things change ?


Answers:
author: Shawn Kessler
body: Yes, when subscribed to a work item, you will receive an email notification each time an update is made to any of the item's parameters.

You can find more details about alerts and notifications in this Help Center article:

<br />

<https://agilecrafthelp.zendesk.com/hc/en-us/articles/360018773733-10X-Set-Up-Alerts-and-Notifications#subscribe>  

-Shawn

comments: author: Peter Jessen
body: [@Shawn Kessler](/t5/user/viewprofilepage/user-id/3113548)- You beat me to the same answer, buddy! :-)


author: Peter Jessen
body: Hi [@veenavarshni](/t5/user/viewprofilepage/user-id/3674484) ,

When a user subscribes to an object in Jira Align they will receive email updates for any changes to that object, provided a number of prerequisites are in place.

You can find all of the individual and system prerequisites in this article - <https://agilecrafthelp.zendesk.com/hc/en-us/articles/360018773733-10X-Set-Up-Alerts-and-Notifications>.

Regards,

Peter
Permissions in Program Board
Asked by Chris Mangum:

We're gearing up for our first big planning sessions for the next quarter since adopting Jira Align, and I've run into a small hiccup that's hopefully easy to answer. After digging through all the documentation, I can't pin down: what permission setting is needed to let someone set the Team Target Completion Iterations on a Feature when viewing them on the Program Board? I just want to make sure ahead of time that the people we're expecting to do that configuration have the right permissions. Thanks!


Answers:
author: Peter Jessen
body: Hi [@Chris Mangum](/t5/user/viewprofilepage/user-id/3641262)

They need the **Program Board toggle** turned on for their system role.

You can change it under **Administration -\> Roles -\> Standard Roles -\> Select a role from the drop down -\> + Program (or whatever you named the Program level) -\> Manage -\> Program Board (toggle on)**.

The Program Board is an all or nothing permission in Jira Align right now.

The other thing you want to check is that everyone is assigned to the correct teams (portfolio, program, and team levels). You can do that in **Administration -\> People -\> Select the individual and open their record -\> Teams tab -\> Add any missing teams** to which they need access. In this case, they will need to be assigned to the desired **Program Team**.

Rights in Jira Align are a combination of both their system role and team membership. The system role gives them access to functionality via the blue left menu. Their team membership gives them access to the data for those teams. (**WARNING:** If you are a Super Admin, make sure you impersonate a person to see what they see. As a super admin you can see all data by default (although your left menu will be limited by the super admin role settings.)

**One additional note:** There are two types of roles in Jira Align - system role and team role. This is most relevant at the team level. Your system role gives you access to functionality via the blue menu. Your team role gives you additional rights. For example, only a person assigned as a Product Owner on a specific team (via team role) can accept stories for that team. An individual with a Product Owner system role, but not assigned as a Product Owner on Bravo team, can not accept stories for Bravo team.

**Bottom line:** For them to have permission to edit the Features detail panel of the Program Board, they will need to be Assigned to the **Team of Team** team role or **Release Train Engineer** team role on the **Program Team** associated to the displayed Program Board, as well as their role having the **Program Board toggle** turned on for their system role.

Of course, you could always make them a Super Admin, which gives them access to everything. :-)

Regards,  
Peter

PS: Thanks to my buddy [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263) for providing some clarifications on specifics.


Tags: permission
behaviour of projects
Asked by Meenu Bhutani:

Can someone please let me know that if I pull in a lot of projects into JIRA align then can I have nextgen as well as classic projects pulled and behave similarly in align?


Answers:
author: Tim Keyes
body: G'day Meenu,

Thank you for reaching out to the Jira Align Community.

Currently next generation and classic projects will behave differently when integrated with Jira Align. Classic projects in Jira Software have issuetypes and custom fields that span multiple projects while next generation projects in Jira Software have unique issuetypes and custom fields for each project.

Jira Align is currently setup to support a single ID for issuetypes and custom fields, but is reviewing the necessary updates to support the mass integration of next generation Jira Software projects.

There is a request to allow custom fields to span across next generation projects in Jira Software here: <https://jira.atlassian.com/browse/JRACLOUD-71712>

Cheers,

Tim Keyes
how to use connectors to migrate from jira software to jira align
Asked by Meenu Bhutani:

how to use connectors to migrate from jira software to jira align


Answers:
author: Shawn Kessler
body: Hi Meenu, information on how to connect Jira Software to Jira Align to synchronize data and start using the advanced Jira Align functionality is covered in the Help Center section linked below.

Please keep in mind this integration is intended primarily for Jira Software system administrators who set up tool integration, and may also require the guidance of a Jira Align Solutions Architect.

<https://agilecrafthelp.zendesk.com/hc/en-us/categories/115000224313-Connectors>

-Shawn


author: Peter Jessen
body: Hi [@Meenu Bhutani](/t5/user/viewprofilepage/user-id/3633357)

You asked about migrating from Jira to Jira Align. Are you thinking your company will move data from Jira to Jira Align and then stop using Jira? That is not not the normal use case, and I don't know if Atlassian even supports that use case any longer.

Jira and Jira Align integrate and the two systems continue operating together in parallel, bidirectionally syncing every few minutes - typical configuration is Jira Align pulls from Jira every 7 minutes and pushes to Jira every 1.5 minutes.

Typically, team members (developers, QQA, BA, etc.) operate in Jira while Scrum Masters and Product Owners operate in both Jira and Jira Align.

Everyone hierarchically above the SM and PO (such as RTE/Program Manager, Product Manager, Executives) are in Jira Align only (or mostly). There is usually no reason for team members to be in Jira Align, as Jira provides them almost everything they need at the team level.

Regards,  
Peter
Hello, Could Jira Align be integrated with multiple Jira Applications
Asked by ABDELWAHED SAMRI:

Hello,

Could Jira Align be integrated with multiple Jira Instances and sites ? If yes, then how ? through application links... ?

Thank you in advance,

Cheers,

Abdel


Answers:
author: Tim Keyes
body: Hi Abdel,

Welcome to the Jira Align Community. I have migrated your post on our FAQ to this question thread to provide a response.

Jira Align has a robust Jira Connector User Interface that allows you map the Projects, Boards, Sprints, and Issuetypes that Sync between Jira and Jira Align. The issuetypes and fields that sync between the applications are defined here: <https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000088393-10X-Jira-Data-Synchronization>

We have multiple customers that have more than 1 connector configured which enables customers to associate each connector to a separate Jira Application. This would allow Jira Align to be integrated with multiple Jira Instances. Jira Align can authenticate into the Jira Rest API using Basic Auth, API Token, and OAuth 1.0. There would indeed by an application link configured when OAuth 1.0 is utilized.

We cover Authentication behind Customer firewalls in this article: <https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000798453-10X-Jira-Two-Way-SSL-Authentication->

Please let us know if you have any additional questions.

<br />

Thank you!

<br />

Respectfully,

Tim Keyes


author: Rich Sparks
body: Abdel, I am an Align Solution Architect working a number of different clients and several of my clients have integrated multiple Jira instances with a single Align instance. This was one of the specific use cases Align was designed for, and allows a portfolio management team or executive strategy team to have a view of the status across the enterprise, regardless of how many Jira instances there are.

In order to support this, the Align instance would need multiple Jira Connectors, and each separate connector would point to a different Jira instance. And each Jira instance may have many projects within it. This is shown below.

![Screen Shot 2020-01-26 at 9.53.15 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/80477iE189CAC56F2456ED/image-dimensions/563x338?v=v2 "Screen Shot 2020-01-26 at 9.53.15 AM.png")

comments: author: Karin van Driel
body: Hi [@Rich Sparks](/t5/user/viewprofilepage/user-id/3113667)

This is really interesting, thank you for sharing. Do the JIRA instances need to be on the same version of JIRA to connect to a single Align instance?


author: Rich Sparks
body: [@Karin van Driel](/t5/user/viewprofilepage/user-id/752991) The Jira instances can be different versions. So if you're using Cloud for one group and Data Center for another and Server for another, it can all be brought together in Align.
JIRA ALIGN
Asked by siva:

HI ,

We Use **Jira Software 8.3**.

and

**CONFLUENCE, BITBUCKET**

With the above products the price is withheld at a budget.

**Big Picture, Zephyr, Smart Check list, insight, Script Runner, Vacation Manager, JSU , Behaviors, Eazy Bi etc.**

which are requests from the Clients and being added to the instance.

As part of the pricing from what i have checked.**200 Users = $77,400**that's High for approval from finance, as we will be needing more that 200 licenses.

Just concerned the Jira align proposal would be rejected if not presented how can the billing balanced by eliminating some of the products.

**Any Suggestions??**


Answers:
author: Tim Keyes
body: G'day Siva,

<br />

Thank you for reaching out to the Jira Align community.

We cover some of the robust functionality of Jira Align in our introductory community post which can be found here: <https://community.atlassian.com/t5/Jira-articles/Introducing-Jira-Align/ba-p/1068047>

A more detailed discussion on how Jira Align compares to various plugins and pricing would be best with our sales teams. Are you okay with our sales team reaching out to you via email or you could also navigate to <https://agilecraft.com/pricing> and click contact sales in the bottom right corner?

Thank you!

<br />

Cheers,

Tim Keyes


Tags: jira
The Gaant Chart in Advanced roadmaps - sprint assignments, instead of dates
Asked by Amanda J_ Le:

Is there a way to visualize the Gaant Chart in Advanced roadmaps by sprint assignments, instead of dates?

![2021-06-22_14-30-31.png](/t5/image/serverpage/image-id/148459i71F1A21EF34A1D57/image-size/large?v=v2&px=999 "2021-06-22_14-30-31.png")


Answers:
author: Earl McCutcheon
body: HI [@Amanda J_ Le](/t5/user/viewprofilepage/user-id/3374243) ,

I believe what you are looking for can be found under the group by options, that allow for grouping by Sprint in swimlanes for the plan's timeline view.

Check out the following documentation that gives a detailed breakdown of the feature and highlights the settings:

* <https://confluence.atlassian.com/advancedroadmapscloud/group-issues-998651089.html#Groupissues-groupbysprints>

Regards,  
Earl


Tags: advanced-roadmaps

cloud

jira-software

jira-software-cloud
Scheduling starts in the past (Portfolio 2.x)
Asked by Bernhard H_:

We are using Advanced Roadmaps (old interface) for calculating our KANBAN backlog. In the past so far everything worked fine, but since some weeks, suddenly the scheduler started calculating the dates in the past (07.06.2021, current date is 22.06.2021).

I checked some entries in the community for help, but I didn't find any helpful hint which relates to our problem.

Are there any ideas how I can debug and solve this issue?


Answers:
author: Bernhard H_
body: Just to summarize the solution of this issue, worked out with the help from the Atlassian Support (many thanks to the Atlassian team!), to be available for the community:

The effect was caused by an open story which was assigned to a not closed sprint (the majority of our teams are using KANBAN, but there are also some teams which are doing sprints) which started on 07. June. Therefore, the scheduler started calculation still on 07. June. Assigning the not closed story to a future sprint and closing the old sprint, caused the scheduler to behave as expected again.


author: Dong
body: Hi [@Bernhard H_](/t5/user/viewprofilepage/user-id/2591430)

<br />

I would suggest you [open a support ticket](https://support.atlassian.com/contact/#/) so that our engineers could help troubleshoot this issue.

comments: author: Bernhard H_
body: Hi Dong,

thanks for your proposal. I opened a support ticket <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1412864>.

I am looking forward to get some information helping me to understand and solve the issue.

Best regards,

Bernhard


Tags: advanced-roadmaps
Epic Duration based on its issues
Asked by eFlaux:

Hi,

All issues are associated to Epics and Sprints.

Issues are showing in the time laps in their Sprint's dates, but the Epic itself is not showing any dates.

I'd like the Epic to show active across all issues' sprint association.

So it an Epic has stories running on 3 sprints, the Epic itself will show across 3 sprints.


Answers:
author: Earl McCutcheon
body: Hello [@eFlaux](/t5/user/viewprofilepage/user-id/1927663) ,

Thanks for reaching out, and I believe what you are looking for is the "Roll up Dates" option under the View settings.

The roll-up of dates will apply to an epic if it doesn't have dates explicitly set on it. If you have already set or run the auto-schedule algorithm it will assign dates to the epic (where possible) and then a roll-up will not be applied. The issues on the timeline that has a rolled-up date will be displayed with a "stripey" pattern that is shown on the issue bar and manually set dates will be a solid bar.

Check out the following thread detailing the feature for more details and an example video of how to enable the setting:

* <https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Introducing-roll-up-dates-for-Advanced-Roadmaps-Cloud/ba-p/1432119>

Regards,  
Earl


Tags: advanced-roadmaps

cloud

epic
I'm Unable to .. change the Ranking in Advanced Roadmap .. Review and Accept Changes
Asked by Mike Lemmon:

Hi There:

I'm currently unable to make changes in Advanced Roadmap, then use the Review Changes and Accept it.

I'm getting the following error? Any thoughts on how to resolve this?![Advanced Roadmap Error Cant Review and Save Changes.jpg](/t5/image/serverpage/image-id/147796i70469EB8947B8BA9/image-size/large?v=v2&px=999 "Advanced Roadmap Error Cant Review and Save Changes.jpg")


Answers:
author: Daniel Ebers
body: Hi [@Mike Lemmon](/t5/user/viewprofilepage/user-id/3799418)

assuming this is a Jira Server or Jira Data Center installation although the message is stating there would be no more details available a look into server logfiles will be necessary probably.

Hopefully they will give a clue in cases like that what is actually happening.

<https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html>

Curious if this has been sorted out after you have posted here? Have you involved Atlassian Support or was it just a short interruption? Or is the problem even persisting?

Cheers,  
Daniel

comments: author: Mike Lemmon
body: Hey Daniel:

Thanks for the response, the issue has been resolved.

The Admin did a re-sync .. I think he called it .. and everything then worked.

Thanks again, have a great day.


Tags: advanced-roadmaps
Tasks of an Epic are not appearing under the Epic. Epic is apprearing as a task in the list
Asked by Parul:

I work on a Team Managed Project, created a Board using Filter of that Project. Created Advanced Roadmap Plan using the Board as a source. Now I see the list of tasks but when I choose the Hierarchy from Epic to Tasks-\> the Epics appear as tasks and I am unable to group the tasks under their respective Epics

![Screenshot 2021-06-16 at 4.44.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/147678i95A94F3043DA4D66/image-size/large?v=v2&px=999 "Screenshot 2021-06-16 at 4.44.34 PM.png")


Answers:
author: Arjun Mahindru
body: [@Parul Sharma](/t5/user/viewprofilepage/user-id/4133768) I am having the same issue as well, were you able to find a work around or solution to this


Tags: advanced-roadmaps

cloud