youngmon/atlassian-qna huggingface dataset:
Issues vanished from Board
Asked by Barry Neilson:

A number of issues that have been marked completed that were displayed on the board have vanished.

Why? Is this a design feature?

How can I display these issues again. I want control over my project.

Cheers


Answers:
author: Trudy Claspill
body: Hello [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427)

What is the project type? You can get that information from the View All Projects page under the Projects menu.

And if it is a Software project, what type of board is it; scrum or Kanban.

If the project type is Business then it is by design that issues that have been set to a "Done" status and have been in that status for 2 weeks or longer will be hidden from the board view.

The same is true for a Team Managed Software project that uses a Kanban board.

In both cases that is currently hard coded functionality that can't be configured or disabled. There are change requests about that.

If you are working with a Kanban board for a Company Managed Software project then a board administrator has four options for configuring that option; never hide, hide at 1 week, hide at 2 weeks, or hide at 4 weeks.

comments: author: Barry Neilson
body: "*In both cases that is currently hard coded functionality that can't be configured or disabled. There are change requests about that.*"

Thank you.

After trialing a company managed project, I decided it was more complicated than we needed and probably required a highly advanced and full time Jira administrator to manage. That idea was tossed into the too-hard basket.

As for my little Team Managed project - which seems a lot more forgiving, I've seen other posts about vanishing Issues on the Board, but had hoped things have moved along since.

Thanks for your response.


author: Trudy Claspill
body: If you want to vote for the change request you can find it here:

<https://jira.atlassian.com/browse/JSWCLOUD-21257>


Tags: cloud

jira-cloud
Loss of Field data moving issue between projects
Asked by Admin IA:

In our Jira we got 2 business projects, one for Leads and one for Prospects. Both Leads and Prospects issues have fields for company, email, Phone and job title. However, when moving the issues from Leads to Prospects none of the data in these fields in moved over, even though both issue types have these fields. I dont understand why the data is not getting passed over.


Answers:
author: Trudy Claspill
body: Hello [@Admin IA](/t5/user/viewprofilepage/user-id/5584624)

Welcome to the Atlassian community.

Are the projects Company Managed or Team Managed?

Get that information from the View All Projects page under the Projects menu.

Team Managed projects can have project specific custom fields. Even if the projects have fields with the same name, in a Team Managed project the fields may be considered project specific and data may not automatically transfer when an issue is moved.


Tags: cloud

jira-cloud
my jira site is not accessible, although rest api calls to it are working
Asked by Sushama Shroff:

jira site-

<https://ssmails.atlassian.net>


Answers:
author: Trudy Claspill
body: Hello [@Sushama Shroff](/t5/user/viewprofilepage/user-id/5591390)

Welcome to the Atlassian community.

What happens when you try to access the site?


Tags: cloud

jira-cloud
Fix Version filter missing from agile board view
Asked by Trudy Claspill:

I am trying to confirm whether or not I should expect to see the built-in Fix Version filter on the Board view for a Company Managed Software project. I currently don't see it on the Board view, but I do see it on the Backlog view for the same board. This applies to both Scrum and Kanban boards.

I know that for a Team Managed Software project using a Kanban board the built-in Fix Versions filter does not display in the Board view but is available on the Backlog screen for same. There was a change request to add it, but that has been closed due to Low Engagement.

<https://jira.atlassian.com/browse/JSWCLOUD-24085>


Answers:
author: Walter Buggenhout
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011),

From a technical perspective I am quite sure someone from Atlassian would be better placed to answer this. Considering the traditional scope of a sprint, I can understand the *low engagement* on the request, though.

In most of the environments I've seen, it is not quite common to be working on many releases simultaneously, definitely not in a scrum board. As a sprint commonly only covers 2 weeks of work for a fairly small team, the number of different releases in one and the same sprint is mostly ... 1 (or definitely not a lot). I would guess that's the main rationale behind this: it would usually just sit there, taking up space and not being used.

Hope this makes sense ?


Tags: cloud

jira-cloud
Jira Software vs Jira Work Management
Asked by Jedediah Russell:

I'm currently testing the free version of Jira Software to see whether it is appropriate for our organization, but I now realize that Jira Work Management might be a better fit. Unfortunately, because I created my account using Jira Software I'm unable to effectively gauge what features are available with Jira Software but not Jira Work Management. In addition, there's been a **lot**of updates in the last few years since Work Management was released making it hard to believe what I read on other sites/posts.

If I could get some input on whether the following are available in Jira Work Management it would be greatly appreciated:  

* Custom Dashboards
  * Which dashboard widgets are available in Jira Work Management? Important widgets include Activity Stream and Custom Filter widgets.
* Advanced Querying using JQL
* Jira Cloud app integration with Microsoft Outlook and MS Teams
* Apps through the Atlassian Marketplace

Many thanks!


Answers:
author: Mikael Sandberg
body: Hi Jedediah,

Welcome to Atlassian Community!

The things that you are looking for like the dashboard is available for JWM, that is a basic feature that is included in all flavors of Jira. The main reason between JWM and JSW is that JSW boards can be either scrum or kanban, in JWM you can only use kanban. Another difference with the boards is that in JSW a board can bring in issues from multiple projects if needed, this is not possible in JWM. You can see more differences here, [Jira Work Management vs. Jira Software: What's the difference and which should you use?](https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw)

comments: author: Trudy Claspill
body: More differences -

Your ability to configure the board in a JWM project is much more limited than in a JSW project.

A JWM project board will show columns for only one workflow at a time. If you have multiple workflows for your issues, you can't show all of them at once on the board. In a JSW board you just map statuses to columns as you wish to show everything at once. In JWM you don't map statuses to columns - the columns are derived automatically from the statuses in the workflow.

JWM has the Summary page that provides a dashboard, but you can't modify what is displayed there.

JWM boards don't support Swimlanes.

The customization of cards in JWM boards is more limited.

JWM projects come with a single pre-designed board. You can't make additional boards that function the same way based on filters. If you purchase only the JWM product I believe you also don't get the ability to create additional boards. That is a feature available if you buy JSW, and with JSW you could make boards for JWM projects based on filters, but the boards would not function the same as the board that comes with the JWM project.

JWM boards hide issues that have been "done" for more than 14 days, and you can configure that like you can in a JSW Kanban board.

JWM boards don't have the Quick Filters feature. They do have a filtering feature, but it is not the same nor as flexible.


Tags: cloud
Subtask: We couldn't connect to that issue
Asked by Guoda Terleckaite:

Hi! I created a few subtasks on JIRA, but I when I try to open them, I receive this pop-up:

![JIRA Subtask Pop Up.png](/t5/image/serverpage/image-id/302581iF06804AB636569D2/image-size/large?v=v2&px=999 "JIRA Subtask Pop Up.png")I'm not sure why this is occurring. One possible root cause could be that when I try to add a new ticket to my Kanban board (create a new issue), the only issue type options are: epic, task. A subtask does not appear in the dropdown. I'm not sure if this a bug or yet another intentional quirk of JIRA.

And here's proof that I absolutely included 'subtask' as an issue type in the project settings:  
![Project Settings Subtask.png](/t5/image/serverpage/image-id/302583i91E58D493BDC0C1D/image-size/large?v=v2&px=999 "Project Settings Subtask.png")

Please help me solve this puzzle!


Answers:
author: Trudy Claspill
body: Hello [@Guoda Terleckaite](/t5/user/viewprofilepage/user-id/5262928)

Subtasks will not appear in the drop down of issue types in the Create Issue dialog because subtasks can exist only as the child of another issue.

To create a subtask you must go to the issue that will be the parent and click the Add Child Issue button. Note the parent issue in your case must be a Task. You can't create subtasks directly in Epics. When you click the Add Child Issue button in an Epic, that will create (in your case) a Task that is a child of the Epic.

Exactly what steps did you go through when you created your subtasks?


author: Ismail Sanni
body: Hi [@Guoda Terleckaite](/t5/user/viewprofilepage/user-id/5262928)

Do you have issue security on the project?


Tags: cloud
How to update data in jira that already we have in jira using importing CSV?
Asked by Priti patel:

Hello,

I have a subtask of task and while first time importing i am sucessed to import the subtask but jira not take due date. after that i checked and change the date format and now i am using the subtask issue key,summary.issue type, due date,parent for updating the due date. but it ishowing the below error.

I do not want to create new subtask. i just want to add due date in existing subtask. I am sharing few screen shot and file which i used.

![Screenshot 2024-01-25 183445.png](https://community.atlassian.com/t5/image/serverpage/image-id/302517iBBF2AF91E00E88A3/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 183445.png")![Screenshot 2024-01-25 183547.png](https://community.atlassian.com/t5/image/serverpage/image-id/302518i407FF0CC8B376F45/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 183547.png")

![Screenshot 2024-01-25 183409.png](https://community.atlassian.com/t5/image/serverpage/image-id/302520i5394C45A892D667D/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 183409.png")


Answers:
author: Trudy Claspill
body: Hello [@Priti patel](/t5/user/viewprofilepage/user-id/5398054)

It appears that you corrected the problem from your first screen image with your second screen image.

Have you tested it by trying to update just one subtask with this import process?


Tags: cloud

jira-work-management-cloud
After creating a task, can you drag and drop to nest it as subtask of another item?
Asked by Vincent Holloway:

I am creating tasks in Jira Work Management and notice that once a task is created, I can't easily make it a child of another item. Rather, I have to create subitems under a task. This functionality seems intuitive in other products so wondering if it exists, if I'm not seeing how to do it, or if it's a future feature.

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Vincent Holloway](/t5/user/viewprofilepage/user-id/5414751)

Welcome to the Atlassian community.

No, that type of drag and drop functionality to change the type of an issue is not available in Jira.

You can use the Convert To Subtask action to change an existing issue from a standard level issue to a subtask. You will be required to enter the issue key for the issue under which you want it nested.

Do note that Jira natively supports just three levels in the issue hierarchy:

Epic \> standard level issue types \> subtask level issue types.

comments: author: Vincent Holloway
body: Thanks! Where is the Convert to Subtask action located? Can't easily find.

Also, is the drag and drop functionality on the roadmap?


author: Trudy Claspill
body: When viewing the issue details there is a ... button in the upper right corner. Click on that to find the Convert to Subtask option.

![Screenshot 2024-01-26 at 9.06.06 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302782i4A1078D623F61C01/image-size/large?v=v2&px=999 "Screenshot 2024-01-26 at 9.06.06 AM.png")

To which "roadmap" function are you referring? I don't believe there is an option called Roadmap in Jira currently, but there are functions called "Timeline".

In the Timeline features (excluding the Timeline feature in Advanced Roadmaps Plans available in the Premium subscription), drag and drop can be used only to reorder/prioritize issues. It can't be used to change a child issue from one parent issue to another nor change the issue type.


Tags: cloud
Default labels in Issue
Asked by tomas_parizek:

Hello I would like to have a custom field of Contract info shown as lables in our "tickets"/issues. When I set it up it gives me the option to set default labels. But then when I go to the board and select an issue it is not showing the default labels as options.   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/302580iDBD7E237FAFEC7E0/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/302582i2BED501C28A37FCA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Phil Merrell
body: Do you have access to automations? This is pretty easy with custom automations in Jira. ![Screenshot 2024-08-20 090835.png](https://community.atlassian.com/t5/image/serverpage/image-id/342750i607BADF283ACD9EE/image-size/large?v=v2&px=999 "Screenshot 2024-08-20 090835.png")


author: Odd_lynice
body: Hi [@tomas_parizek](/t5/user/viewprofilepage/user-id/5414837)

Welcome to the Atlassian Community!  

Can you add a screenshot that includes this part of your board setting as reflected in the pic I have added below:

![Screenshot 2024-01-26 at 10.50.21 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302638iC22455953011F774/image-size/large?v=v2&px=999 "Screenshot 2024-01-26 at 10.50.21 AM.png")

I need to see what you have in those highlighted areas so that I can run some tests.

Theodore

comments: author: Georgina Wong
body: Hi Theodore, I'm having this exact issue at the moment and unable to find a solution. I would like the labels I've defined to come up as options when creating a new task within my kanban board. I've attached my screenshot, do you think you could help please?   
![Screenshot 2024-07-26 at 10.09.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/338108i1B25F8A15798551B/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 10.09.49.png")


Tags: cloud

custom-field

jira-work-management-cloud

label
Validate and copy multiple field data
Asked by ????? ?????????:

Validate and copy multiple field data  
1. We have a multiple AUTOCHECK field with possible values  
1 part  
2 part  
3 part  
4 part  
5 part  
2. The system should check whether the value 2 part already exists in this field.  
3. If not, add 2 parts to the existing set (for example, 1 part, 3 part, 4 part)  
4. If there is 2 part - leave the field unchanged.

I did this:  
{{issue.AUTOCHECK}} 2 part  
As a result of the execution of the script, the field is updated - 2 part is added  
This works when only one field value is selected. If 2 or more are pre-selected - the field value is simply rewritten to 2 part and that's it.  
How to make everything that was before the change remain in the field and the 2nd part is added?  
Thank you!


Answers:
author: Jehan Bhathena
body: Hi [@????? ?????????](/t5/user/viewprofilepage/user-id/5343536)

Based on the script your using the approach can change, if you're using Jira Automation the below link has a details explanation of the steps: <https://community.atlassian.com/t5/Jira-Software-questions/Setting-a-multi-select-field-with-Automation/qaq-p/2053912#M539319>

If in case you're using something like Python or Shell then API's are the way to go. This article mentions how to append new values thru a API body: <https://community.atlassian.com/t5/Jira-Software-questions/How-to-save-values-to-a-multiselect-field-using-the-rest-API/qaq-p/1524820#M453681>


Tags: cloud

jira-work-management-cloud
Task assignee changes when moved to "In Progress"
Asked by Jouni Karppinen:

We just found a very annoying behaviour in Work Managemnet  

1. Pick a task from ToDo/Backlog and drag it to In Progress column.  
2. After few seconds card is assigned to you, regardless on whom it was assigned in ToDo column.

Has JIRA Work Management Board always behaved this way and is there a way to disable it?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Jouni Karppinen](/t5/user/viewprofilepage/user-id/4611449)

Are you the project Admin?

I tested the steps in my site and couldn't reproduce the behaviour. Could it be that some Admin created an Automation rule to set the Assignee on Status change?

comments: author: Jouni Karppinen
body: Yep, I'm site admin and double checked to make sure we do not have any automation.  

Also the Automation section on task itself does not show anything.  
![JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/302519iA6DE82451DDED86D/image-size/large?v=v2&px=999 "JIRA.png")

EDIT:   
There were automation hiding in Global Automation rules after all.  
I just managed somehow to miss that when looking for existing rules.  
Weird that it did not show up in Recent Rule Runs though.


author: Rebekka Heilmann _viadee_
body: Weird indeed but I've seen weirder ;)

Glad you found the source!
When setting up a new project, how do i set it up to add fields when an option is selected
Asked by seamus.odwyer:

Example:

Do you like Cars - Yes or No are the options - If yes is selected it would bring up 5 more free form text boxes to allow the user to add more details/answer more questions. If no is selected you would move onto the next in the pre-defined list.

Hopefully that makes sense.


Answers:
author: Maria
body: Hi [@seamus.odwyer](/t5/user/viewprofilepage/user-id/5414414)   

It's Mary from [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud)

In Jira Work Management, what you're describing is a conditional workflow that can be set up to streamline task management and data collection. Jira allows for the creation of custom workflows and fields to suit different project needs. Here's how you could set up the workflow you described:

1. **Create a Custom Field for the Initial Question:**

   * You would start by creating a custom field for the "Do you like cars?" question. This field can be a radio button or a dropdown list with 'Yes' and 'No' options.
2. **Implement Conditional Logic:**

   * Jira Work Management, in its standard configuration, doesn't support complex conditional logic directly in the issue view. However, you can use Jira Automation or third-party add-ons from the Atlassian Marketplace (like JMWE - Jira Misc Workflow Extensions, or Jira Misc Custom Fields) to create conditional workflows.
   * With such tools, you can set up a rule or a script that triggers additional fields to appear based on the selection. For instance, if 'Yes' is selected, you can have the system display 5 additional custom fields for further input.
3. **Create Additional Custom Fields:**

   * These would be the 5 free-form text boxes that become visible when 'Yes' is selected. These fields can be designed to gather more specific information about the user's interest in cars.
4. **Configure the Workflow:**

   * In the workflow configuration, you can set up transitions that are conditional based on the answers provided. For example, if 'No' is selected, the issue would move directly to the next step in the workflow without displaying the additional questions.
5. **Implementing in a Project:**

   * Once your custom fields and workflow are set up, you need to add them to the relevant project's screens and workflows. This ensures that they are visible and functional in the context of the specific project.


author: Harsh
body: Hi [@seamus.odwyer](/t5/user/viewprofilepage/user-id/5414414)   

You can use Scriptrunner Behavior in JIRA for this, if you are using script runner.

Hope this helps.


Tags: cloud

jira-work-management-cloud
Where did timesheet go?
Asked by Kees Bloemendaal:

we're using Timesheet \[server\] and want to move this to Jira cloud.

I don't see timesheet in Jira cloud? Am I missing something?


Answers:
author: Trudy Claspill
body: Hello [@Kees Bloemendaal](/t5/user/viewprofilepage/user-id/5054783)

Can you provide more details about the Timesheet plugin you are using?

If an app is supported for both server/data center and Cloud you should see that in the hosting options for the app in the [Atlassian Marketplace](https://marketplace.atlassian.com).

![Screenshot 2024-01-25 at 4.11.25 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302627i6AE1FE09F28D6206/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 at 4.11.25 PM.png")


Tags: cloud
Remove 'Migrated on' text from field in Jira work management 'Team Managed'
Asked by Niki Woolston:

I am unable to remove the text from migrated fields in a team managed project - can anyone help?

![Screenshot 2024-01-25 152507.png](/t5/image/serverpage/image-id/302407i0930864C84F12E22/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 152507.png")


Answers:
author: Jayant Bhawal
body: This isn't exactly an answer in the way you're looking for, but if all you're looking for is to hide that text only for yourself, you could try to hide that element using your preferred adblocker.

Usually they have an option to "Hide something on this page" or "Block ads on this website" that you can use.

![Screenshot 2024-01-26 at 6.07.53 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302718i70E17F36B59AD546/image-dimensions/261x354?v=v2 "Screenshot 2024-01-26 at 6.07.53 PM.png")![Screenshot 2024-01-26 at 6.08.02 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302719i414B0C77990A9E27/image-dimensions/237x353?v=v2 "Screenshot 2024-01-26 at 6.08.02 PM.png")


author: BHUSHAN PATIL
body: Hi [@Niki Woolston](/t5/user/viewprofilepage/user-id/5324993) ,

Atlassian is assisting us in removing the 'migrated' details from the field descriptions. You can reach out for support by creating a ticket at <https://support.atlassian.com/contact>.

Additionally, there is an open feature request for this:

* [MIG-186-Give users the option to remove the migrated text from fields](https://jira.atlassian.com/browse/MIG-186)
* [Give users the option to remove the migrated text from fields when using JCMA](https://confluence.atlassian.com/jirakb/give-users-the-option-to-remove-the-migrated-text-from-fields-when-using-jcma-1081347854.html)

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan


Tags: cloud
Microsoft Teams Section Issues
Asked by Ignacio Bellver:

When using Safari on a Mac. The MS Teams section keeps appearing and disappearing. I'm logged in to Teams. Then, a file named "simple" is automatically downloaded.

![Screenshot 2024-01-24 at 12.37.39?PM.png](/t5/image/serverpage/image-id/302337i47B73FA4F8E5C196/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 12.37.39?PM.png")![Screenshot 2024-01-24 at 12.37.47?PM.png](/t5/image/serverpage/image-id/302338iF6D515DF61ACB9BB/image-size/large?v=v2&px=999 "Screenshot 2024-01-24 at 12.37.47?PM.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Whether this issue is specific to Safari browser ? on other web browsers it works fine ?


Tags: cloud

jira-work-management-cloud