youngmon/atlassian-qna huggingface dataset:
notification stopped
Asked by Vignesh:

suddenly stopped receiving notifications from Bitbucket, Jira, and Confluence, despite being an active user. Others are still receiving notifications, but I am not receiving any. Please correct this issue.


Answers:
author: Theodora Boudale
body: Hi [@Vignesh](/t5/user/viewprofilepage/user-id/5461931) and welcome to the community!

The emails we have sent to your email address were bounced with the following message:

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

This may occur in one of the following cases:

1. The address was invalid (address does not exist)
2. The user clicked the list-unsubscribe header
3. The user clicked one of our emails and flagged it as SPAM. This FBL (FeedBack Loop) event should add that email address to our Suppression List.

I went ahead and removed your email address from our suppression list. Can you please monitor your inbox and let me know if this is resolved now?

Kind regards,  
Theodora


author: Nikola Perisic
body: Welcome to the community [@Vignesh](/t5/user/viewprofilepage/user-id/5461931) !

First, make sure that in your personal settings that some notifications were ticked off from the checkboxes.

Second, this is mostly because Atlassian has added your email to their suppression list in order to avoid spam. I have tagged them to this issue.

If you don't get a response soon, raise a support ticket for them here: <https://support.atlassian.com/contact/>


Tags: atlassian

bitbucket-cloud

cloud
Share a group of users between 2 workspaces
Asked by Nicolas Carrier:

My company got recently merged with another one and the 2 are using bitbucket cloud.

We'd need to grant access to repositories of the other company, to members of a user group from our workspace.

And the solution of transferring the repositories from one workspace to another is not an option since it would have annoying consequences due to the URLs being updated.

Is that possible and if yes, how to do that?

Thank you by advance.


Answers:
author: Theodora Boudale
body: Hi Nicolas,

I'm afraid that this is not possible for existing workspaces at the moment.

If you want to continue using two workspaces, the administrators of the second workspace will need to create a new user group under that workspace, invite the users to that user group, and then add the user group to their repos or project.

Our team has been working on unified user management which will allow Bitbucket user, group, and product access management in [Atlassian Admin](https://support.atlassian.com/organization-administration/docs/explore-an-atlassian-organization/). With this feature, users and groups will be managed on the organization level at <https://admin.atlassian.com/>, and a user group from a certain organization could be added to multiple different workspaces that are linked to this organization.

Unified user management is generally available for new Bitbucket Cloud workspaces created from <https://admin.atlassian.com/>:

* <https://community.atlassian.com/t5/Bitbucket-articles/Unified-user-management-is-generally-available-for-new-Bitbucket/ba-p/2581572>

It is not available yet for existing workspaces. Our team has been working on this and it is expected to be available in 2025. Updates will be provided via this ticket:

* <https://jira.atlassian.com/browse/ID-6733>

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Can't log in sourcetree when updating remote branches
Asked by KC:

Dear Atlassian Support Team,

I am reaching out to report an issue I've been facing while attempting to update the latest content from remote Git repositories using either the pull or fetch in SourceTree. Every time I execute, a login prompt appears, where I input my usual credentials that I use for accessing Confluence and Bitbucket. Despite entering the correct login information, I am unable to proceed past this authentication step.

To address this issue, I've tried selecting the 'Can't log in?' option at the login prompt to reset my password. However, even after successfully changing my password, I continue to face the same issue with no change in the situation.

I am uncertain about which specific account details I should be using in this scenario or if there are additional configurations required for Bitbucket or other Atlassian products. I kindly request your guidance on how to resolve this login failure.

I am eagerly awaiting your assistance to resolve this issue. Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.


Answers:
author: Syahrul
body: G'day, [@K_C](/t5/user/viewprofilepage/user-id/4662408)

Did you try using [App password](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/) for the authentication credentials? We no longer support username:password for authentication with git.

You can also check our guide below on how to configure Sourcetree with an App Password

<https://support.atlassian.com/bitbucket-cloud/docs/add-an-app-password-to-sourcetree-or-another-application/>

Hope this helps.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Bitbucket?????
Asked by NobuhiroYamada:

Resource not found {#toc-hId--381845875}
----------------------------------------


Answers:
author: Ste Wright
body: Hi [@NobuhiroYamada](/t5/user/viewprofilepage/user-id/5460357)

I'd check out this help page as a starting point: <https://confluence.atlassian.com/bbkb/resource-not-found-message-while-trying-to-access-a-workspace-repository-1167715028.html>

---

And in Japanese, according to Google Translate...

??????????? ????????????????: <https://confluence.atlassian.com/bbkb/resource-not-found-message-while-trying-to-access-a-workspace-repository-1167715028.html>


author: Syahrul
body: G'day, [@NobuhiroYamada](/t5/user/viewprofilepage/user-id/5460357)

Could you let me know if you are still experiencing this issue? The error generally happens if the URL you try to access, such as a repository, is deleted or you no longer have access to it.

I suggest asking your team if they accidentally removed your access or deleted the repository.

Let me know how it goes.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
Resource not found
Asked by NobuhiroYamada:

Resource not found


Answers:
author: Sushant Verma
body: Hi [@NobuhiroYamada](/t5/user/viewprofilepage/user-id/5460357)   

Welcome to the community!  

This error message could be caused by a few reasons:

1. Your user account was removed from the workspace/repository, therefore, you are no longer authorized to access that data;
2. If a user is invited to a group but the group isn't part of any of the repositories, they will receive a 'resource not found' error.
3. The repository in question was deleted;
4. The workspace hosting that repository was deleted;

Solution {#toc-hId--381845878}
------------------------------

Check with the other workspace admins if you are still listed with access to the workspace/repository, and if that content in specific still exists. In case it is confirmed that either the repository or the workspace was deleted which shouldn't have happened, reach out to the [Atlassian Support](https://support.atlassian.com/contact/) explaining what happened and provide the URL to the workspace or repository in question.  

Regards,  
Sushant Verma


Tags: bitbucket-cloud

cloud
Communication between bitbucket Runner and Local Services
Asked by franciscoffavaro:

Hi all,

I have a runner in my local environment. When the pipeline starts, they up a service when need to comunicate with a mongodb local instance. This instance of mongoDB is available in the same local environment of the runner.   

The problem is, when i run the pipeline, que runner cannot comunicate with the mongodb in my local server. How i can fix this ?

This is my current bitbucket pipeline file:  

"  
pipelines:  
default:  
- step:  
runs-on:  
- self.hosted  
- linux.shell  
name: Download Bitbucket Repository - Backend  
script:  
- git clone -b ${BRANCH_BACK:-master} $REPOSITORY_URL_BACK  
- cd $BACKEND_PATH  
- npm i --force  
- npm start

"  

<br />


Answers:
author: Ben
body: Hi Francis,

I've noticed that you have not yet received a response from our community. I can see that you are a member of a company workspace with a Standard subscription plan, meaning that you are entitled to Standard support from our support team. For Pipelines issues, we need access to your workspace and this can only be granted to us when there is a support ticket present.

To troubleshoot this further for you within your timezone and provide you with the appropriate level of support, please raise a ticket through our portal using **"Technical Issues \& Bugs"** , select **"Bitbucket Cloud"** as the product and enter your company workspace URL when prompted:

* <https://support.atlassian.com/contact>

If you have issues raising a ticket, please let me know which timezone you are in and I can raise one on your behalf.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

bitbucket-pipelines

bitbucket-runners

cloud
Is there an API available for "Excluded files in Pull Requests"?
Asked by Leon Stam:

Hi,

Does anyone know if there is an API available for excluding files from Pull Requests, as described in these docs: <https://support.atlassian.com/bitbucket-cloud/docs/exclude-files-from-pull-request-diffs/> ?

We automatically setup new repositories and would like to automatically configure those settings instead of having to manually set them through the Bitbucket UI.

Thanks in advance!  
Leon


Answers:
author: Charlie Misonne
body: Hi [@Leon Stam](/t5/user/viewprofilepage/user-id/3103343)

I checked but there is no API for this. Even by analyzing the network in the browser console there is no clear API endpoint.

Here is an open feature request for it: <https://jira.atlassian.com/browse/BCLOUD-19487>

comments: author: Leon Stam
body: Ah, too bad! I've voted for the feature but no other choice to do it manually for now then. Thanks for the reply \& info!


Tags: bitbucket-cloud

cloud
My pipeline doesn't work, and i don't know why
Asked by Arnaud Flament:

My pipeline start running and it stop and doesn't push to production.

I have this error:

php yii_test migrate --interactive=0\<1s  
1
+ php [yii_test](https://bitbucket.org/thermesmarinsdesaintmalo/resacours/src/cd65c9101f586b68d6942be8909d5e7d5783d0c1/yii_test) migrate --interactive=0  
2  
3
Warning: require(/opt/atlassian/pipelines/agent/build/common/config/../../vendor/yiisoft/extensions.php): Failed to open stream: No such file or directory in /opt/atlassian/pipelines/agent/build/common/config/base.php on line 5  
4  
5
Fatal error: Uncaught Error: Failed opening required '/opt/atlassian/pipelines/agent/build/common/config/../../vendor/yiisoft/extensions.php' (include_path='.:/usr/local/lib/php') in /opt/atlassian/pipelines/agent/build/common/config/base.php:5  
6
Stack trace:  
7
#0 /opt/atlassian/pipelines/agent/build/yii_test(21): require()  
8
#1 {main}  
9
thrown in /opt/atlassian/pipelines/agent/build/common/config/base.php on line 5  
10  
Do you have any idea ?


Answers:
author: Theodora Boudale
body: Hi Arnaud and welcome to the community!

Just to give you some context, Pipelines builds run in Docker containers. For every step of your build, a Docker container starts (the build container) using the Docker image you have specified in your bitbucket-pipelines.yml file. The repo is cloned in the build container, and then the commands of the step's script are executed. When the step finishes that Docker container gets destroyed.

You can narrow down whether this is a pipelines-specific issue by reproducing the build locally with Docker, using the following guide:

* <https://confluence.atlassian.com/bbkb/troubleshoot-failed-bitbucket-pipelines-locally-with-docker-1318882094.html>

If the build fails when you reproduce locally with Docker as well, I would suggest reaching out to a php-specific forum for assistance with this error.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Which supported git version on Bitbucket 7.0.2
Asked by James Wiltshire:

We recently upgrade bitbucket server from 5.10 to 7.0.2 but now we are find pack-objects from git causes the cpu to max out and Jenkins jobs to fail.

/usr/lib/git-core/git --shallow-file pack-objects --revs --thin --stdout --shallow --progress --delta-base-offset

We also upgraded git to 2.43.2 as part of the update but i can\`t find any information on the compatibility for bitbucket server 7.0.2 and git.

Do i need to downgrade git to 2.7.3 on ubuntu 16.04?

Thanks


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@James Wiltshire](/t5/user/viewprofilepage/user-id/5459871) ! Welcome to the Atlassian Community!

According to the system requirements for Bitbucket 7.0, 2.43 might be "too new". Looks like support only goes to 2.25

<https://confluence.atlassian.com/bitbucketserver070/supported-platforms-996644997.html>

comments: author: James Wiltshire
body: Thanks for the reply.

I looked everywhere for that page. This should give me the information i need. Just need to work out how to install that version of git onto Ubuntu 16.04


author: Robert Wen_ReleaseTEAM_
body: Thanks. Good luck!


author: James Wiltshire
body: Managed to install git 2.11 so fingers crossed this solved the CPU issue.

<br />

Thanks for your help


Tags: bitbucket-data-center

data-center

git
My bitbucket commit avatar showing some obscene photos which was not set by me >
Asked by Sridhar TA:

<https://bitbucket.org/thub-ai>

My Bitbucket commit avatars showing obscene images. I haven't set that. Someone has hacked and kept it. Can that be removed?


Answers:
author: Charlie Misonne
body: Hi [@Sridhar TA](/t5/user/viewprofilepage/user-id/5460012)

We can not access <https://bitbucket.org/thub-ai>

Where do you see these avatars? Is it the avatar next to each commit? So not your personal avatar that you also see in your profile (top right of the page)

Bitbbucket will map each commit to the user's email address. And the email address is in your local git config.  
Any chance you have another email address in your git config from a Bitbucket user that set this "obscene" avatar?

You can see the email linked to a commit by pressing "view raw commit". See my screenshot. It should be on one of the first lines.

![s.png](https://community.atlassian.com/t5/image/serverpage/image-id/313884i7AA717642B301BF9/image-size/large?v=v2&px=999 "s.png")

comments: author: Sridhar TA
body: yes

It is in commit avatar


author: Sridhar TA
body: thanks, I will look into it


author: Charlie Misonne
body: You can check the email of a commit by opening the commit in Bibucket. Then 3 dots menu -\> see raw commit.

The email should be on the first lines.


author: Sridhar TA
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/313886i821FA34205CAA4C9/image-size/large?v=v2&px=999 "image.png")


author: Sridhar TA
body: See the above image I have posted. I want to remove that in the commit


author: Sridhar TA
body: How to remove the above avatar? any idea


author: Sridhar TA
body: Fixed. Another account has been hacked and posted some other profile.


author: Sridhar TA
body: Thanks for the suport my friend.


author: Charlie Misonne
body: What does the raw commit info say?I s it your email?

You first need to identify that and then you can try to recover the account password of that emai.

Or simply contact Atlassian support if there is no way to solve it yourself.


author: Sridhar TA
body: Yes, it was my another email with some bad picture. I went to the people and removed that inactive email


author: Sridhar TA
body: Some hackers replaced my profile pic unfortunately


author: Sridhar TA
body: Now all sorted out. Btw, I am happy to touch base with you.


author: Charlie Misonne
body: Glad I could help!

You might want to set your actual email in the git config.

But you can never alter the already pushed commits unfortunately.


author: Sridhar TA
body: It was something accidental.


author: Sridhar TA
body: Need help from bitbcuket support. I am having free. Kindly help me


Tags: bitbucket-cloud

cloud
why can't I fork a repo in Bitbucket?
Asked by Abdulqudus Oladega:

I am an admin on a workspace. When a user with project-level permissions for a certain repository attempts to fork it within the workspace and selects the dropdown menu to choose a workspace, nothing appears. Instead, they receive the message 'This field is required. You must specify an owner.' How can this issue be resolved? What are the workarounds?


Answers:
author: Ben
body: Hi Abdulqudus,

The symptoms you have described seem to align with a bug ticket that has been raised, feel free to **Watch** this and click **This Affects My Team**to receive future updates related to progress on the ticket and to assist our development team with gauging impact:

* <https://jira.atlassian.com/browse/BCLOUD-22884>

The workaround at this point in time is as follows:

* Navigate to **Workspace Settings \> User Groups**
* Access the user group that the user is a member of
* Click **Edit** and tick **Can create projects in this workspace**
* They should now be able to perform the fork

Hope this helps, please let us know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
During BB Migration, can i know before hand how many users i need?
Asked by Hernando Gallego:

Good day team,

When doing a Migration from Bitbucket Datacenter to Bitbucket Cloud, is there a way (before using the Bitbucket Cloud Migration Assistant) to know the number of users you actually need to migrate?

<br />

Sometimes you don't need to migrated all the users, and you should not delete some users since they are part of repository metadata: They either did contribute to a a development through a commit or PR.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Hernando Gallego](/t5/user/viewprofilepage/user-id/5205322) ,

you need to migrate users that need to operate on the source code. All metadata about old operations like commits associated to old users not migrated will remain in the code history with the username of the user that performed that action.

Fabio

comments: author: Hernando Gallego
body: Thanks for the info [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

But i am looking for a way to do the following:

1. I have a client that needs to migrate from DataCenter (DC) to Bitbucket Cloud (BB).

2. I have notices the number of licenses required on BB varies from the one currently in use on DC.

3. So i am wondering if there is a way to determine the exact or pretty close number of licenses needed on BB through a query or similar.  
I know the tool can do that, but we would like to prevent using the tool so we can clean users as much as possible prior to running the BCMA.

I haven't found anything that could actually tell us that.


Tags: bitbucket-cloud

cloud
How to recover a third party bitbucket
Asked by andre flambard:

Unfortunately, the developer of our bespoke software passed away last Saturday and we cannot access the source code of his work in Php on a Code-Ignitor frame.

However, we do know he stored his work in bitbucket but, again, password protected and we do not have the password.

We can access a copy of his death certificate plus demonstrate that he was working for us, through both payments made to him plus a signed confirmation that all the work belonned to our company.

Can anyone advise how we could gain access to the bitbucket with our source code stored therein?

This is really quite urgent.

Thanks in advance


Answers:
author: Charlie Misonne
body: Hi Andre,

My sincere condolences for the loss of your developer.

I really don't know it Atlassian will grant you access to the Bitbucket repository even if you provide the documents you mentioned.  
The best way to request this is probably thorugh Atlassian support: <https://support.atlassian.com/contact/>

I found a similar question [here.](https://community.atlassian.com/t5/Bitbucket-questions/My-technical-Cofounder-passed-away-How-do-I-get-access-to-his/qaq-p/1544234) I hope you''l find a way to recover the source code.


author: Theodora Boudale
body: Hi Andre,

Condolences for the loss of your developer.

If he was using Bitbucket Cloud, I'm afraid that we cannot provide you with access to an account not registered to you. If you would like to gain access to that account or data, you will need to:

* either obtain a relative's permission; if they have access to his email, they could reset the password via <https://id.atlassian.com/login/resetpassword>, log in to his Bitbucket Cloud account, and grant you access to the repository or repositories with the code.  

* or provide us with a valid court order directing Atlassian to grant you the access you seek.  

  <https://www.atlassian.com/trust/privacy/guidelines-for-law-enforcement>  

  To protect our customers' rights, we scrutinize all requests and orders to ensure that they comply with the law, but please note that Atlassian cannot provide you with any legal advice regarding what constitutes a valid court order.

If the developer was using Bitbucket Server or Data Center, the data is not hosted on Atlassian's servers but it is self-hosted on a customer's server. In this case, you would need to obtain a relative's permission and help to find out where the data is hosted and and ask them to grant you access.

Kind regards,  
Theodora


Tags: unknown-hosting-type
How do I use a user defined variable for deployment env name
Asked by Pranjal Kesharwani:

Hi,

I have defined environments name in settings of a repo and my pipeline script has a user defined variable $env which I want to use like below $env is given bu user.

*** ** * ** ***

- step:  
name: Deploy to $env  
deployment: $env  
runs-on:  
- 'self.hosted'  
- 'linux.shell'  
on running above script I am getting error :  
*The environment '$env' in your bitbucket-pipelines.yml doesn't match any environment defined in your settings. Either update your yml, or your settings, to use the same name.*  
So how to modify script here


Answers:
author: Mark C
body: Hi [@Pranjal Kesharwani](/t5/user/viewprofilepage/user-id/5458392),

Welcome to the community.

Unfortunately, using an environment variable as part of the step name or deployment is not currently supported by Bitbucket Cloud Pipelines.

We do have an existing feature request for it that can be located through this link. - <https://jira.atlassian.com/browse/BCLOUD-13014>  
You can upvote and watch it for now so that you'll be notified of any updates from our team when the feature becomes available on Bitbucket Cloud.

We appreciate your patience and understanding as we continue to improve Bitbucket Cloud according to our policy on [implementing new features](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Regards,  
Mark C

comments: author: Pranjal Kesharwani
body: Thanks [@Mark C](/t5/user/viewprofilepage/user-id/1210823)


Tags: bitbucket-cloud

cloud