youngmon/atlassian-qna huggingface dataset:
Lost connected and paid premium subscription
Asked by ?????:

We do not have the opportunity to fully use the service. Please return the paid subscription, taking into account the paid for 1 year. We currently have 5 users. We paid for 1 year for 5 users.


Answers:
author: ?????
body: Alex? Good afternoon.

I need Help)our work stops!

I would like to pay for a 1 year subscription for workspace, but it's billed for 5 members, and we have 4 members in our team. Please issue a correct invoice

comments: author: Alina Kurishko
body: Hey there!

As Alex mentioned, we really prefer not to discuss such subscription details in Community posts as this information is publicly accessible.

However, I've just taken a look at your active subscription (currently on trial) and see the correct number of paid seats reflected - only 4.

You can check the scheduled charge for the subscription if you go to your **Workspace Settings \> Billing \>**scroll down and you'll see the line "Total" indicating the amount to be charged to your credit card and the number of billed seats.

Hope this information helps, but if you need any further assistance, please raise a ticket with us ?

Alina \| The Trello Team


author: Alex W
body: Hi [@?????](/t5/user/viewprofilepage/user-id/5166520) - my response to you on this question will be the same as the other you raised, <https://community.atlassian.com/t5/Trello-questions/year-for-5-participants-we-still-have-5-participants-We-replaced/qaq-p/2295000>

We do not support billing issues such as this over the Community. Can you please raise a billing ticket at <https://trello.com/contact>

When you raise this ticket, please set the 'What can we help you with?' field to **Billing**.
Butler rule to copy card on move and preserve its position in the list
Asked by Meir Goldenberg:

I have a Repeating list for tasks that I perform many times, such as learning a new word of a foreign language. When I move a card from this list into the Today list for tasks that I chose to do today, I want to preserve the original card in its place.

I could create a butler rule: "When a card is moved out of list Repeating by me, copy the card without comments to **the top of** list Repeating".

However, I want to preserve the place of my card in the Repeating list, not change it to the top or the bottom of the list. Is there a way to accomplish this?


Answers:
author: Dreamsuite Mike
body: Are you looking to stick to drag and drop of the card to your Today list?  

* You could add a Butler button to copy the card on click
* You can use ctrl+c, ctrl+v to copy and paste a whole card, which is quicker than clicking through to copy
* If the recurring list is fairly fixed, you could find a way to rank the cards (by number for example). Then you could use your suggested automation but add "and sort the card by title ascending" to resume the correct order
year for 5 participants, we still have 5 participants. We replaced one member with another
Asked by ?????:

Good afternoon. We removed one participant and replaced him with another. We still have 5 participants, but we are required to pay for 6. How can we fix it? We paid 1 year in advance for 5 members, we still have 5 members


Answers:
author: Alex W
body: Hi [@?????](/t5/user/viewprofilepage/user-id/5166520) - welcome to the Community!

We do not support billing issues such as this over the Community. Can you please raise a billing ticket at <https://trello.com/contact>

When you raise this ticket, please set the 'What can we help you with?' field to **Billing**.
apps keep show javascript cant log in trello
Asked by xiaowei:

my trello app cant log in keep show java script is disable anyone know how to solve it?


Answers:
author: Alex W
body: Hey [@xiaowei](/t5/user/viewprofilepage/user-id/5166475) - welcome to the Community!

We do not support login issues such as this over the Community. Can you please raise a ticket at <https://trello.com/contact>?

When you raise this ticket, please set the 'What can we help you with?' field to **Account Issues** and the 'Pick a topic' field to 'Trouble logging in'.

If you are unable to do this, please let me know and I'll raise a ticket on your behalf.
shortcut to ''add a comment''
Asked by Merilyn Holmes:

When in a card, and I want to ''add a comment'' to the ''activity'' section I have to scroll scroll scroll to get there. Is there a shortcut to take you straight to adding a new comment.


Answers:
author: Merilyn Holmes
body: Thankyou!. I will have a play with that. Thinking this should be a ''thing'' when using Trello shortcuts....


author: Dreamsuite Mike
body: Its a bit of a hack but you could copy a link to the one of the comments and paste it into the description...

![Screenshot 2023-03-09 201339.png](https://community.atlassian.com/t5/image/serverpage/image-id/244870iD916FC4EA511FB02/image-size/large?v=v2&px=999 "Screenshot 2023-03-09 201339.png")

It will look like this in action:

![ezgif.com-video-to-gif.gif](https://community.atlassian.com/t5/image/serverpage/image-id/244871i059BA144715B3DE3/image-size/large?v=v2&px=999 "ezgif.com-video-to-gif.gif")
Can't log into Trello app on ipad because keyboard doesn't appear
Asked by Kathy Eastwood:

Suddenly I can't log in the Trello app on my tablet. I tap on the login button, and it opens a window to enter my email -- but I can't enter my email because it doesn't bring up a keyboard. What the heck? Any ideas?

![A124D44B-F490-4F64-9513-0CFE423AF94A.png](/t5/image/serverpage/image-id/244853iAB99D8FF9E051FCB/image-size/large?v=v2&px=999 "A124D44B-F490-4F64-9513-0CFE423AF94A.png")


Answers:
author: Alex W
body: Hi [@Kathy Eastwood](/t5/user/viewprofilepage/user-id/5166382) - welcome to the Community!

We do not support login issues such as this over the Community. Can you please raise a ticket at <https://trello.com/contact>?

When you raise this ticket, please set the 'What can we help you with?' field to **Account Issues** and the 'Pick a topic' field to 'Trouble logging in'.

If you are unable to do this, please let me know and I'll raise a ticket on your behalf.
I am leaving my job, but I want all of the boards to stay with my team. How do I do this?
Asked by Kate McPherson:

I am leaving my job and therefore my email account will be deactivated. My entire team connects to the trello boards I have published on my account. How can I transfer my account to my replacement?


Answers:
author: G subramanyam
body: Hi [@Kate McPherson](/t5/user/viewprofilepage/user-id/5166252) welcome to the Atlassian community.

Kindly follow/ review these steps:

++[Steps (official documentation) link](https://support.atlassian.com/trello/docs/how-to-transfer-board-memberships-to-a-new-account/)++ \>\>

Make sure you have **two** Trello accounts: the one you're transferring boards **from** and the one you're transferring boards **to** . If needed, [create a new account](https://help.trello.com/article/1208-creating-a-new-trello-account) first.

1. Log into the account you're transferring boards **from**.

2. Go to <https://trello.com/support/transfer-boards>. Make sure to enter the correct username or email address for the account you're transferring boards to. That account will be added as a member to the boards you select.

3. Select the boards you'd like to transfer.

4. If you'd like the original account to be removed from the boards, select **Remove your account @X from boards after they've been transferred to @Y**. By selecting that, your original account will no longer be able to access those boards.

5. Once you click on the **Transfer Boards** button, the new account will be added as a member to the boards.

If you didn't select the original member account to be removed from the boards in step 5, you can always do it later by logging in to the original member account, accessing the boards, and manually leaving each board. Learn how to manually leave a board [here](https://help.trello.com/article/804-leaving-a-board-in-trello).
Spell Check
Asked by Kelsey Ginter:

My spell check was disabeled somehow, I need help with turning it back on???


Answers:
author: Brant Schroeder
body: [@Kelsey Ginter](/t5/user/viewprofilepage/user-id/5166189) Welcome to the Atlassian community

Spell check would be something you would turn on or off in the browser as the browser performs the spell check on the Trello web app. What browser are you using to access trello?

comments: author: Kelsey Ginter
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thanks so much for responding so quickly!!! I am using Google Chrome...


author: Brant Schroeder
body: [@Kelsey Ginter](/t5/user/viewprofilepage/user-id/5166189) This should help you out [https://support.google.com/chrome/answer/12027911?hl=en#:\~:text=Go%20to%20Settings.\&text=Languages.,turn%20it%20on%20or%20off.](https://support.google.com/chrome/answer/12027911?hl=en#:~:text=Go%20to%20Settings.&text=Languages.,turn%20it%20on%20or%20off.) If it is turned on then it could be a browser plugin causing the issue.


author: Kelsey Ginter
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) YAAAYYYY!!!!! It worked... this platform is awesome! Thanks so so much Brant!
Translation of Trello boards and cards into Korean
Asked by Caroline:

Hi all,

I am wondering if it is possible to create Trello boards and cards in English and have them automatically translated into Korean? When I switch my language preference to Korean in my account settings it does not change the language on the boards and cards.

I am using these boards for both English and Korean speakers and it would be extremely helpful if I could just have one board and users could pick their language preference and it would be updated.

Please let me know if there is another feature that could help me with this!

Thanks,

Caroline


Answers:
author: Alex W
body: Hey [@Caroline](/t5/user/viewprofilepage/user-id/5166143) - welcome to the Community!

Unfortunately Trello does not have translation services like the one you described. If you need to translate something from English to Korean, you'll need to use a service like Google Translate or DeepL, then copy that translation into Trello.

comments: author: Gema Brett
body: This is also my issue with Trello. I love it but I have to manually translate all my boards from English to Spanish, I need them in both languages and it takes me forever to do this using Google translate.   
I might stop using Trello and switch to the old Word tables just because they have the translation feature :(
Can custom Trello fields be used as triggers within Make (formerly Integromat)?
Asked by Mustafa_Ozalcin:

Hello...

I'm looking to build an automation between Trello and Hubspot using "Make". One of the triggers listed for Trello on the Make website is:

"**Watch Activities:**Triggers when a new activity occurs".

My question is can a "new activity" be the population of a custom field within a card in Trello?

You may be saying to yourself, you should ask this question to the folks at Make... and I am. Will share the response here as well.

Cheers.


Answers:
author: Mustafa_Ozalcin
body: Hi [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170),

I did ask. And evidently it is possible.

For others that may be interested, [this is the link to the relevant thread on Make](https://community.make.com/t/accessing-more-trello-fields/5436).


author: Alex W
body: Hey [@Mustafa_Ozalcin](/t5/user/viewprofilepage/user-id/5164098) - welcome to the Community!

You would need to ask the Make support team about this one. I'd recommend raising a ticket with them at <https://www.make.com/en/ticket>


Tags: make
Can you assign someone to a task without them being members?
Asked by Karen Levermore:

Hi All

I am using Trello to make my own plans for activities. Is there a way possible that you can assign someone a job, without them being a member of Trello. I know this seems an unusual question, but I just want to use my account to organise my thoughts for me, rather than collaborative working.

Many thanks for reading :)  

Kind regards

Karen


Answers:
author: Dreamsuite Mike
body: There are some ways you could do this.

For example, you could use a Powerup like

[Trello Card Sharing Power-up \| Hipporello - Try for free](https://www.hipporello.com/apps/trello-card-share)

Another idea...

If the person is just receiving a task and letting you know if it is done/not done. You could set up an automation to email the person and then when they reply to that email with a keyword like "DONE", it completes it on the board.

They key with Trello is to use your imagination ?

comments: author: Christl_Email for Trello
body: I was thinking the same thing Mike!

Depending on the workflow and what the exact need is, an option could be to set up a rule to send an email based on a trigger - like setting a custom field or adding a label indicating the person that has been "assigned". That way you know *who* has been "assigned" to the task and the person is notified without having to access the board. If you do look into this as an option I'd suggest checking out [butler variables](https://support.atlassian.com/trello/docs/butler-variables/)too so that you can include info from the card in your email.

Hope that helps!


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No, you can not allocate someone who cannot be identified to a task. It can't work - if you don't know some basic details (like having an account), then you can't uniquely identify someone as an owner/approver or anything else.


Tags: member

task
Trello Reporting Question
Asked by alemieux3:

Is it possible to generate a report from Trello whenever a card that I've been assigned to and have been moved to the Done column is tracked?


Answers:
author: Dreamsuite Mike
body: The simplest and cheapest way (free) to track this is through Dashcards Powerup:

[Introducing a whole new way to track work with the Dashcards Power-Up (trello.com)](https://blog.trello.com/dashcards-powerup)

Have a read through that, you can add some pretty useful filters and track over time.

If you want something more advanced, take a look at BlueCat Reports Power-up:

[Trello Reporting - Blue Cat Reports](https://www.bluecatreports.com/)

This is a paid powerup but very powerful. For me, the best value and most versatile reporting \& dashboard Power-up currently on Trello


Tags: butler
I need a consultant to assist my team with setting up Trello boards.
Asked by Dorothy Howell:

I need a consultant to set-up the boards for many teams so that we can track various projects.


Answers:
author: Charly [DEISER]
body: Hi [@Dorothy Howell](/t5/user/viewprofilepage/user-id/5166031)

Welcome to the community! if you need a consultant, the best way to find one is trough the Atlassian Partner Directory ([Atlassian Partner Directory](https://partnerdirectory.atlassian.com/)). You will be able to filter the results by products such as Trello, location, etc.

Hope this helps!

Regards


author: Dreamsuite Mike
body: Please also refer to this excellent article:

<https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>

Please also contact me via the website in my Atlassian profile if you want to have a chat about your needs


author: Dorothy Howell
body: Thank you.
3-level lists in the cards
Asked by Anna Danchenok:

Hi all, please advice if I can have lists inside the text with dots and subdots, similar to this

First level

* Second Level
  * Third level

When writing a text I can just include bullet list for the Second Level. However I dont know how to include the bullet on the lower, third level.

Thanks!


Answers:
author: Dreamsuite Mike
body: You can, when you enable a bullet, hit tab for the 3rd level...

![Screenshot 2023-03-09 094842.png](https://community.atlassian.com/t5/image/serverpage/image-id/244760i2162C243027B7362/image-size/large?v=v2&px=999 "Screenshot 2023-03-09 094842.png")

In markdown, it will look like this:  

```
- Second Level
  - Third Level
```
Automation for due dates doesn't work
Asked by Elsa Scholte:

I'm struggling with the automation of Trello. I follow the standard rule:

When a due date less than 1 days from now is set on a card by anyone, move the card to the top of list "Today".

Yet... whatever I try, it doesn't work.

I've waited 48 hours. Set new days after creating the rules, I've triple checked that 'enabled on this board' is checked. What am I overlooking?

![Screenshot 2023-03-09 at 14.52.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/244728i30B110031A823CB9/image-size/large?v=v2&px=999 "Screenshot 2023-03-09 at 14.52.01.png")


Answers:
author: Dreamsuite Mike
body: Hi there, this is something that will only trigger at the point you set the due date.

You require Due Date Commands:

![Screenshot 2023-03-09 094615.png](https://community.atlassian.com/t5/image/serverpage/image-id/244757i1002D472DB80D2AD/image-size/large?v=v2&px=999 "Screenshot 2023-03-09 094615.png")

comments: author: Elsa Scholte
body: Yeah! That was it! Superhelpful. Thank you!


author: Jessica Gray
body: Hi,

I have the same problem as Elsa.. the rule isn?t triggered (but was created under the due date rules - like it is shown above)

I created a "test-Card" today with a due date in 2 days

The rule should trigger when the due date of a card is 7 days before the card is due... but nothing happens.

What am I doing wrong here?

Thanks for the help.

Jessi


author: SimoneV
body: Hi,

same issue, i can get out of the woods.

I set the rule under "automation/due dates" which is not triggered at the time (first i set the rule in a new board, then created the the cards).

Rule calls to move a card from list "valid" to list "close to expiring" 5 days before the due date...no way

![Cattura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/301580i9A1F9C60930FFAEE/image-size/large?v=v2&px=999 "Cattura.PNG")

I have a premium account

Thanks


Tags: butler

due-date
How do you get email threads to appear in a trello card?
Asked by Alex Yu:

I am trying to make it so that email exchanges with a contact appear in their trello card. I have done this previously, but cannot remember how to do it. Please let me know how to make this work.


Answers:
author: Christl_Email for Trello
body: Hi [@Alex Yu](/t5/user/viewprofilepage/user-id/5165947)?

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

The Email for Trello Power-Up adds emails (inbound and outbound emails) as comments to the card so you can view emails on your Trello cards or in the email editor.

Visit this article for more details - [How to send and receive emails in Trello](https://www.sendboard.com/blog/how-to-send-and-receive-emails-in-trello) or check out this video for a quick overview - [Email for Trello Demo](https://www.youtube.com/watch?v=XdAsEp14SVs)

You're welcome to pop over any questions to hello@sendboard.com or simply [add the PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with the free trial.

Hope that helps!


author: Aditya Verma
body: Hi [@Alex Yu](/t5/user/viewprofilepage/user-id/5165947) ,

Is this what you are looking for ? - <https://support.atlassian.com/trello/docs/creating-cards-by-email/>

Thanks,  
Aditya


Tags: email
How long and how big the cards are archieved?
Asked by Malgorzata_Stachura:

How long and how big the cards are archieved?


Answers:
author: Andy Gladstone
body: [@Malgorzata_Stachura](/t5/user/viewprofilepage/user-id/5165934) welcome to the Atlassian Community.

Trello has unlimited storage across all of it's product versions. There is a limitation of 10MB per attachment, but regarding overall storage - no limits.

<https://trello.com/pricing>

Archived content will stay forever, and archived content will not create an issue with allocated storage since it's unlimited.

I hope this helps!

comments: author: Andy Gladstone
body: [@Malgorzata_Stachura](/t5/user/viewprofilepage/user-id/5165934) if my answer helped you, kindly mark it as accepted so others looking for similar issues can find it.
widoczno?? zada? tylko dla uczestnik?w projektu
Asked by Marcin Synowiec:

je?li w organizacji dzia?a wiele tablic i jest wielu u?ytkownik?w to ka?dy widzi zawarto?? ka?dej tablicy do kt?rej ma uprawnienia

czy jest mo?liwo?? takiej konfiguracji trello aby ka?dy widzia? tylko zadania kt?re go dotycz??

efekt taki mo?na uzyska? naciskaj?c Q (filtrowanie)

jednak chodzi o to aby u?ytkownicy nieprzypisani do zada? nie mogli ich widzie? w ?adnym przypadku, (ochrona danych, poufno?? )

dzi?kuje


Answers:
author: Alex W
body: Hey [@Marcin Synowiec](/t5/user/viewprofilepage/user-id/5165924) - welcome to the Community!

Trello doesn't support granular permissions including the ability to limit users and allow them to only see some cards, not all, on a board. Trello's model is designed to show teams a shared perspective, and if we limited what users could see on a board, they wouldn't have that same perspective.

If you add a user to a board, they will be able to see all cards on that board, not just the one you'd like them to see. If you need to only share one card or a few with a guest, I recommend you do the following:

* Create a new board
* Add them to that board
* Copy the cards you want them to see to that board

However, you may be able to share certain cards/lists using a Power-Up. I recommend taking a look at the Power-Up External Share and see if that works for you - <https://trello.com/power-ups/60d93bb780ee244d5d2b1edd>

comments: author: Marcin Synowiec
body: thank you for answer
???? ??? ??????????? ????????? ?? ??????? ????, ??? ? ???? ? ????????????? ? ???? ?????
Asked by ?????? ??????:

???? ??????????? ??????? ?? ??????? ????, ? ?? ?? ?????, ??? ?? ???????????


Answers:
author: Theodoro Reato
body: Hi there,

Welcome to the community,

You need to work on your OS to allow notifications from Trello app on your desktop, if you're using an OS go to Notification, then find Trello you'll have the option to allow it:

![Screenshot 2023-03-10 at 1.10.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/244997i1420EF2D68D3A47C/image-size/large?v=v2&px=999 "Screenshot 2023-03-10 at 1.10.34 PM.png")
???? ????????? ??????????? ?? ??????? ???? ? ?? ?? ?????, ?? ?? ??????????
Asked by ?????? ??????:

???? ????????? ??????????? ?? ??????? ???? ? ?? ?? ?????, ?? ?? ??????????


Answers:
author: Theodoro Reato
body: Hi there,

The notifications on your desktop are handled by your OS. If you're using a MAC you can find the Notification section inside the settings, there you'll see the Trello app where you can allow notifications on the desktop.

You can avoid email notifications by selecting the option never on <https://trello.com/your/account>.
How to include my existing custom field to all cards - I can't use copy option
Asked by PMD Info:

Hi ,

Always I'm using my every cards for a similar purpose. For that I need to include my existing custom field on all cards - I can't use copy option.

Please help


Answers:
author: Allen -Amazing PowerUps-
body: I may be misunderstanding, but when using custom fields you automatically get all the fields on all the cards on the board. So they should be showing up for you.

If you are looking for a bit more control over which fields are visible on which cards or who can see them, then you may want to investigate [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5) . It is a powerup that can provide fields on your cards but with more options than custom fields. (styling, customization, calculations, visibility, etc)
Butler: Updating sub-task due dates
Asked by karen:

I've figured out how to create subtasks and link cards to view dependencies. But, I'm not able to figure out how to update all dates for linked cards as shown in this video: Butler: Updating sub-task due dates


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/Butler-Updating-sub-task-due-dates/qaq-p/2293522>

Please communicate with Karen on the link above for this question.