youngmon/atlassian-qna huggingface dataset:
Application links throwing ssl error after upgrade from 6.13.0 to 7.13.0
Asked by Vysakh S:

Conference and jira are running as docker containers with nginx-proxy.

After the confluence upgrade from 6.13.0 to 7.13.0, the application link in confluence linked to jira is throwing network error, the description of which shows ssl certificate is self signed. The ssl certificate is valid and used to work fine on 6.13.0 version.


Answers:
author: Kishan Sharma
body: Hi [@Vysakh S](/t5/user/viewprofilepage/user-id/4535313) Welcome to the Atlassian Community!

If your application links have stopped working after a recent upgrade it's possible that your customizations to the application's `server.xml` file were overwritten. Custom changes can include reverse proxy configuration and HTTPS configuration. You should check that the upgraded `server.xml` file matches the pre-upgrade `server.xml`. Please also refer [this KB article](https://confluence.atlassian.com/jirakb/jira-to-confluence-application-link-not-working-after-upgrade-779356109.html) to see if you are seeing similar errors in atlassian-jira.log

comments: author: Vysakh S
body: Hi Kishan,

I have tried this. But still confluence is throwing ssl error in application links, though I have added my certs to the keystore.


author: Kishan Sharma
body: Thanks for confirming Vysakh. Do you have the old ssl certificate with you, if you configure that what's the result ? and what's the result if you create and configure a new certificate ?
How can I improve the resolution of images exported in a PDF?
Asked by Daniel Park:

We often produce architecture documents and diagrams in confluence and then need to be able to share them with a wider audience. The problem is when we export the diagram the resolution is too low and nobody can read the contents of the diagrams in the document. This results in me needing to export the corresponding image diagrams so the solution can be understood.

How can I ensure that when the file is exported the image files are still readable, with the same diagrams. the reader may need to zoom but tha tis not a concern.


Answers:
author: Oliver Kurz
body: Atlassian where is a fix for this. This is a paid product and if it displays fine in Confluence it should display fine in the export or the feature is useless. There should be a fix by now.


author: Kishan Sharma
body: Hi [@Daniel Park](/t5/user/viewprofilepage/user-id/1136037)

Can you try workaround mentioned on this [Bug](https://jira.atlassian.com/browse/CONFCLOUD-30431)

You can [customize exports to PDF](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html) by changing the orientation as well, see it that helps too.

There's also a [suggestion](https://jira.atlassian.com/browse/CONFCLOUD-36693) to improve resolution of images in the PDF export, you can vote for it and start watching for updates.

comments: author: Daniel Park
body: The suggestion you mentioned to vote on relates to displaying pdfs that are attached to the confluence page.   

Do you know of any suggestion to improve the resolution of the PDF exported from a confluence page?


author: Kishan Sharma
body: There's a suggestion raised [Exporting pages to PDF will use lower resolution for images](https://jira.atlassian.com/browse/CONFCLOUD-72048) which is currently in Short Term Backlog status. You can vote for it and watch it for further updates.


Tags: cloud

confluence-cloud
How can I recover content of page with "Unknown macro:sequence-diagrams
Asked by Scott McDonald:

Hello,

We see several pages that seem to be empty with the content:

```
Unknown macro: sequence-diagrams
```

If I look back in the history of the page I see one change where the page goes from lots of content to just the error message.

Is there a user-macro I can create to see the content again rather than enabling the plugin and purchasing the update?


Answers:
author: Pavel Junek
body: Hi Scott,

This text is displayed when one of the Confluence administrators disables the corresponding addon. In your case, it looks like an addon [Sequence Diagrams for Confluence](https://marketplace.atlassian.com/apps/1213261/sequence-diagrams-for-confluence?hosting=cloud&tab=overview).

Try to please ask your system administrator whether there recently to disable or uninstall any of addons.

Pavel

comments: author: Scott McDonald
body: Hi Pavel,

Is there a user-macro I can create to see the content again rather than enabling the plugin and purchasing the update?


author: Pavel Junek
body: Hi Scott,

I'm not sure if it's possible to create such a macro.

If the addon is no longer compatible with your version of Confluence and you do not have paid support, you can install a new version of the addon and use a trial license. In the meantime, you will convert the necessary data.

Pavel


Tags: confluence-server

server
Embed Web Page in Confluence Page
Asked by Andre Menezes:

Hey Team,

Please, do you know how I could embed a web page in a confluence page? So that the user does not need to leave the confluence page.


Answers:
author: Patricia Modispacher _appanvil_
body: Hi [@Andre Menezes](/t5/user/viewprofilepage/user-id/4514053)

good question! I can highly recommend **Aura Content Formatting Macros.** Actually, I recently **wrote an article** about exactly that HTML feature of the tool. [**Take a look at it!**](https://community.atlassian.com/t5/App-Central/Embedding-Magic-with-the-HTML-Macro-in-Confluence-Cloud/ba-p/2694412)


author: Mykenna Cepek
body: Use the "iFrame" macro in your Confluence page. More info here:

<https://support.atlassian.com/confluence-cloud/docs/insert-the-iframe-macro/>

comments: author: Kishan Sharma
body: That's right using iFrame macro will do in this case.


author: Sreenatha Reddy J
body: Hi Mykenna Cepek,

we are using the iframe to connect my panel to load in confluence, but it is throwing an error message

Error : vfproduct.atlassian.net refused to connect

Please provide me any alternative for iframe.


author: Jorge Lopez-Saavedra
body: IFrame is an html element.

Not all pages will be allowed to render using iframe. Most will actually block your acceess via iframe. Is not a problem with iframe - most likely.


Tags: atl-gruland

cloud

confluence-cloud
Sourcetree stops working suddenly. Showing authentication failure. But can pull/push using git bash.
Asked by Punit Kapoor:

I use sourcetree to connect butbucket over ssh but today suddenly it stops working. Tried everything, uninstalled sourcetree, deleted all Sourcetree/Atlassian folders in AppData but couldn't get it worked.

Can push/pull using git bash although. Also while I just open options in sourcetree it shows a dialogue box indicating failure at 'ReadAllCredentials'.

While using sourcetree it starts ssh connection which consumes most of my CPU but couldn't connect.

Can anyone suggest how to fix or atleast how to reinstall sourcetree clean, is there any other configuration stored somewhere?


Answers:
author: Akash Kashid
body: Facing similar issue, getting below error after clicking on Tootls-\>Options

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/172456iB879464691AABF61/image-size/large?v=v2&px=999 "image.png")


Tags: sourcetree

ssh

windows
Super slow report performance after 7.4.4 to 7.13.0 update on confluence server
Asked by Gregory Muir:

So, sometimes page property report and charts will get slower over time as people add data that goes into them.

That is not the case here. We performed the update and the performance subsequently fell off a cliff. Server looks healthy but everything is slow. We're moving from one LTS to another so whatever bug we're encountering must have arrived in one of the intervening versions but we're not sure where that would be.

Has anyone else encountered an issue with this recently? I'm going through the archives looking for answers, not finding much directly applicable yet.


Answers:
author: Pavel Junek
body: Hi Gregory,

We haven't upgraded to Confluence 7.13 at this time, but we're getting ready for it.

In case of performance problems you can look at [Best practices for performance troubleshooting tools](https://confluence.atlassian.com/kb/best-practices-for-performance-troubleshooting-tools-652444218.html) or [Troubleshooting Confluence performance issues with thread dumps](https://confluence.atlassian.com/confkb/troubleshooting-confluence-performance-issues-with-thread-dumps-688882387.html) and then create a ticket directly to Atlassian support ([Requesting Performance Support](https://confluence.atlassian.com/doc/requesting-performance-support-165851.html)) and provide them with various measurements, which are here after.

Pavel

comments: author: Gregory Muir
body: Thank you! I'll do this now.


author: Gregory Muir
body: We do have a ticket in with them now. Let's see how it goes!


author: Gregory Muir
body: I'll add that most other pages using page property report are pretty fast. The one that's doing the worst, it's the chart from table that's killing it. Remote them completely, it's decent performance. We have three charts and together they just murder the page. Was fairly fast on the earlier version.


Tags: confluence-server

server
What are integer IDs and how can they be changed?
Asked by Marvin:

My company's software uses a process that imports content from Confluence. We ran into a bug recently, reported by a customer on a separate account, where integer IDs longer than 32-bits will cause our importer to be "Unable to reach the server." We fixed the bug in our importer (caused by an exception thrown in our JSON deserialization code when it tried to convert the integer in the JSON file returned from Confluence into a C# integer), but we are now trying to reproduce the issue internally on our account for future bug regression. We cannot find any information on these integer IDs and how to increase their bit length. I attempted to create a space name with a maximum of 255 characters, but I was still not able to reproduce the issue on our end.

Any insights on what this integer ID is and how it is calculated? Is it managed by the Confluence server, or is there some special way to trigger "longer" integer IDs in space names/topics/etc? Any information would be appreciated. Thank you!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Marvin](/t5/user/viewprofilepage/user-id/4560614) and welcome to the community!

The deployment type you set for Conlfluence is for the cloud version, but yet you mention the server version. If you are using the cloud version of confluence, most likely you will not be able to do any modifications at all. I would suggest for you to contact Atlassian support for further help ([support.atlassian.com](https://support.atlassian.com)).

comments: author: Marvin
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197), thanks for your response. I could not submit a ticket directly to Atlassian support (it just kept routing me here to the community forums when I followed the instructions to submit a ticket) which is why I posted this thread.  

I'm not really looking for an answer specific to our account as it currently exists, but rather how integer ID values could possibly be manipulated (if at all) from the customer side. And if not, any information I can find on what integer IDs are/how they are created/edited would be helpful.


Tags: cloud

confluence-cloud
How do I get the contents of a custom field to be displayed in Confluence?
Asked by Cyndalia Fernandes:

How do I get the contents of a custom field to be displayed in Confluence?


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Cyndalia Fernandes](/t5/user/viewprofilepage/user-id/3565482)

What exactly are you trying to achieve? Well there is a Jira macro that you can use. In your Confluence page when you insert a Jira macro to display a chart or filter issue then you can select your custom fields.

![ksnip_20210916-171100.png](https://community.atlassian.com/t5/image/serverpage/image-id/160617iAFFB01E99CC262DD/image-size/large?v=v2&px=999 "ksnip_20210916-171100.png")

You will have to modify the "Columns to display" field.

Ravi


author: Alex Koxaras _Relational_
body: Hi [@Cyndalia Fernandes](/t5/user/viewprofilepage/user-id/3565482) ,

Apart from what [@Ravi Sagar _Sparxsys_](/t5/user/viewprofilepage/user-id/853596) mentions, which is correct, if you want individual fields to appears in a page, then you have to look for an app in the marketplace. E.g. you want to create a page for your project with all the info placed in tables. If that's the case, then you have to go the marketplace.

You can check [https://marketplace.atlassian.com/apps/1225441/smart-jira-issue-for-confluence-lite?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225441/smart-jira-issue-for-confluence-lite?hosting=cloud&tab=overview) (free app, but I haven't use it). But there are plenty more!


Tags: cloud

confluence-cloud
problem link confluence to jira
Asked by Christophe FIETTA:

we have recently upgrade our confluence product to 7.13.0 and jira product to 8.7.1.

jira and confluence are installed on the same AWS EC2 in tomcat server.

We are not able to link them,

in jira side we have this error :

![jira.PNG](/t5/image/serverpage/image-id/160596i12F1B3EC5451E36A/image-size/large?v=v2&px=999 "jira.PNG")

in confluence side we have the same error as in jira:

![confluence.PNG](/t5/image/serverpage/image-id/160598iF40AE47E87DCBE14/image-size/large?v=v2&px=999 "confluence.PNG")

we have already tries to fix the problem by flushing iptables and disabled selinux.

we have already follow the atlassain instructions about proxy configuration, and we tried the two solutions :

<https://confluence.atlassian.com/doc/enabling-the-remote-api-150460.html>

Enabling the Remote API \| Confluence Data Center and Server 7.13 \| Atlassian Documentation

and

[https://confluence.atlassian.com/confkb/specific-user-is-getting-data-cannot-be-retrieved\[...\]xpected-error-when-using-jira-issue-macro-838275039.html](https://confluence.atlassian.com/confkb/specific-user-is-getting-data-cannot-be-retrieved[%E2%80%A6]xpected-error-when-using-jira-issue-macro-838275039.html)

Could you please help us to solve this problem.

Best regards


Answers:
author: Fadoua
body: [@Christophe FIETTA](/t5/user/viewprofilepage/user-id/256572)

Can you please send a screenshot when you first select the type of Oath authentication you are selecting for your instances? Please make sure to hide any personal information.

Best,

Fadoua

comments: author: Christophe FIETTA
body: Hi,

Thanks for your answer, but il's just a problem with a bad configuration in the /etc/hosts file.

Best


Tags: confluence-server

jira

proxy

server
Can I change a comment for a version?
Asked by Kurt L?hr:

I forgot about the comment when I posted it in Confluence. Can I add it afterwards?


Answers:
author: Kishan Sharma
body: Hi [@Kurt L?hr](/t5/user/viewprofilepage/user-id/4560341) Welcome to Atlassian Community! You can do it using Java API, it was discussed recently on [this thread](https://community.atlassian.com/t5/Confluence-questions/How-to-add-a-comment-for-the-page-version-created/qaq-p/1799487).

Currently there are below feature requests to provide this functionality, I will suggest you to vote for it and start watching it for updates.

<https://jira.atlassian.com/browse/CONFCLOUD-65687>

<https://jira.atlassian.com/browse/CONFSERVER-52704>


author: Mayur Jadhav
body: Hi [@Kurt L?hr](/t5/user/viewprofilepage/user-id/4560341)

Welcome to the Atlassian Community!!

Can you please tell us in detail?

comments: author: Kurt L?hr
body: In the history of a document in confluence is a version without comment. I would like to add a comment afterwards.
How to import HTML template? It?s possible?
Asked by Ana Paula Gadelha Gontijo:

How to import HTML template? It?s possible?

Thanks


Answers:
author: Alex Medved _ConfiForms_
body: In Confluence cloud you cannot have arbitrary HTML imported [without a HTML plugin](https://marketplace.atlassian.com/search?product=confluence&query=html%20include), on server/data center - you can have an HTML macro enabled and have on a page whatever HTML you want (with all the risks following)

Alex

comments: author: Ana Paula Gadelha Gontijo
body: Thanks

Regards

Ana


Tags: cloud

confluence-cloud
Is there a Confluence gadget to display PBV/ABV from Jira/BigPicture's roadmap?
Asked by Erinn Casazza:

I have a user who wants to display their PBV/ABV that they see on their roadmap in BigPicture on a Confluence page. If ther is a way to do so I have yet to find it. Any ideas/suggestions welcome.   

We already have JIra as an application linked and we have the external gadgets configured for Jira in Confluence as well. BigPicture gadgets show up in the macros list as well as the Jira Roadmap gadget. But I don't see anything to specifically show PBV/ABV. Does it exist?


Answers:
author: Pavel Junek
body: Hi Erinn,

Unfortunately, I probably won't help you with this problem, but I can advise you - try to ask the question directly to Vendor how it is possible to display PBV / ABV. I have experience that Vendors will be happy to advise.

You can try [BigPicture - Project Management \& PPM](https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?hosting=server&tab=support) or directly mail support@softwareplant.com

Pavel

comments: author: Anna-BigPicture
body: Hi [@Erinn Casazza](/t5/user/viewprofilepage/user-id/4560239)  
Please be informed that the possibility of adding objectives (Roadmap) gadget to Confluence is not available at the moment. However, we are aware that this functionality is beneficial for our clients and it's already on our Roadmap.  
You can follow work progress in the feature request ticket: [ONE-38875](https://jira.softwareplant.com/browse/ONE-38875). Please note that it is best to open it in the incognito tab of your browser.


Tags: big-picture

confluence-server

roadmap

server
Application links with Jira Server
Asked by jamiemax:

I am running Confluence Server and Jira Server - until upgrading recently to 7.13.0 I had a working application link from Confluence to Jira, however I can now no longer log in on Confluence except with the recovery admin login. All other credentials produce an error.


Answers:
author: jamiemax
body: Thanks all, logging in with the recovery_admin user and removing and readding the application link seemed to resolve this.

comments: author: Kishan Sharma
body: great, thanks for sharing!


author: Kishan Sharma
body: Hi [@jamiemax](/t5/user/viewprofilepage/user-id/766816)

If your application links have stopped working after a recent upgrade it's possible that your customizations to the application's `server.xml` file were overwritten. Custom changes can include reverse proxy configuration and HTTPS configuration. You should check that the upgraded `server.xml` file matches the pre-upgrade `server.xml`. Please also refer [this KB article](https://confluence.atlassian.com/jirakb/jira-to-confluence-application-link-not-working-after-upgrade-779356109.html) to see if you are seeing similar errors in atlassian-jira.log


author: Velizar Borisov
body: Hi Jamie,

Do you use external user directory, such as Microsoft AD? It is possible the link between your Confluence instance and the user directory to need to be recreated.


Tags: confluence-server

server
Can I create a User without a default group assigment
Asked by Peter Nylin:

When we are creating a new user in Confluence they are automatic connected to the confluence_users group. This we do not want as manually created users must only be granted access to a special group. In the current functionality we have to remember to change the group after adding the user. If we forget this they user will have access to restricted area. This means that we need to remember a manual procedure to prevent a major security breach.

Can we configure that a manual created user is NOT per default added to a group ?


Answers:
author: Kishan Sharma
body: Hi [@Peter Nylin](/t5/user/viewprofilepage/user-id/3896454)

This is not possible out of the box. **confluence-users** is the default group into which all new users are usually assigned. In most sites this is the group that provides the permission to log in to Confluence. It has been discussed on [this thread](https://community.atlassian.com/t5/Confluence-questions/Default-user-groups/qaq-p/1481811) as well, which might be helpful.

Why don't you restrict permissions in your space (by removing that groups access) instead of remembering to delete the users from confluence-users group when they are created.


Tags: confluence-server

server

user-management
Show page author when page is restricted
Asked by Deepak:

Dear community,

Is there any plugin or configuration for enabling users to see name of the page author when page is restricted?

Cheers,

Deepak


Answers:
author: Pavel Junek
body: Hi Deepak,

I'm not sure, but I don't know an addon that can do this.

If the user use the "Request access" button, then he will see to whom this request was sent (ie. to those users who have permission to see the page). Furthermore, all restricted pages can see Confluence administrator in settings space.

Pavel

comments: author: Kishan Sharma
body: Thats correct, natively this is not possible, because if a page author restricts a page, its because they want it to be seen only to the users with correct permissions on the page/ space. If new users want access to a restricted page, they will get a "Request access" button through which they can request access. This way they don't need know the author of the page.


Tags: confluence-server

server
Error message when attempting to accessing Confluence
Asked by Kyra Cliffe:

I previously had access to Confluence, however I can no longer login and instead receive the following error message;

**\<email\>** doesn't have access to Confluence on **directline.atlassian.net**.

Do I need to complete a 're-instate user' request and if so, please can you advise how I can process this?

Thanks

(Edit by Nic - I removed your email address to avoid it getting scraped by spam bots looking for valid emails)


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

I'm afraid you might be asking in the wrong place here. We're a community of people here to talk about Atlassian stuff, but you've got a problem with a specific system. We can talk generally about it, but not that one system, as most of us don't know it, let alone have any access.

This is something your admins at directline will probably need to do for you, and we're not your admins (they may be active here, I don't know, but I don't think they'll be watching here for support requests!)

I'd recommend asking colleagues, any other people who you know use it, or the people who asked you to use it in the first place - someone should be able to find you the right route for getting your access changed.


author: Joseph P_ Shropshire
body: Several comments have been deleted. All were relevant. Why the deletions?

[myaarpmedicare](https://www.myaarpmedicare.fyi/)

comments: author: Nic Brough -Adaptavist-
body: There's nothing in spam or removed posts from this question, so I can't tell you why something may have been removed. I also have no emails about this question other than yours and Kishan's answers, which suggests there were no comments here. Are you sure you have seen other comments on it?


author: Kishan Sharma
body: Hi [@Kyra Cliffe](/t5/user/viewprofilepage/user-id/4560044) Welcome to the Atlassian Community!

From the error it seems you no longer have access to **directline.atlassian.net.**If this confluence site is managed by your company, you should reach out to your site admins or organization admins to grant you the required access.


Tags: cloud

confluence-cloud