youngmon/atlassian-qna huggingface dataset:
Transferring everything after my email gets deleted
Asked by Amelia Heintz-Botz:

I currently am using my work email as my account email (because the majority of what I do on Trello is work related) but I will eventually have this email account deleted when I move on and I would like to have my personal boards under this account saved. Is that possible? My work email is a google Atlassian account


Answers:
author: Luciana Munhoz
body: Hi Am?lia! Welcome to Trello community! What you can do in this case is create a Trello account using a personal email address. Once that's done, simply add your personal account as an admin to the Workspaces and boards you wish in your work Trello account.

With that, your personal account has admin access to your work Trello Workspaces and boards. If you ever lose access to your work email account, you can still manage and access these Workspaces and boards using your personal email account.

Here are some articles from Trello that provide more information on adding someone to a Workpsace/board:  
<https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>  
<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>  

Hope that helps you! :)
Cards from a single column disappeared - no record of movements and no one else touched
Asked by Rita Pike:

So, I logged in yesterday morning and all the cards were there. No problem. Checked it in the app on my phone. Then, in the evening, I was looking again, and all the cards in a single column only had disappeared. The column is still there with the proper column heading, but 30 ish cards had vanished. I checked again on the computer and in other browsers and asked my staff if any of them could see the cards. No one can find them anywhere. I checked the history of the cards - they don't show up anywhere. There's no filter on and nothing else that I can determine would create this issue. ALL OTHER COLUMNS ARE FINE. It's just this single column. Any ideas what could be causing this highly specific glitch?


Answers:
author: Sal
body: Hey [@Rita Pike](/t5/user/viewprofilepage/user-id/5247248)! I'm sorry you're experiencing this issue with missing cards from your board. Could you please open a ticket with us at <https://trello.com/contact>? We'd like to take a closer look at this issue with you and see what we can do to help. Also, when you open the ticket with us, please share with us the board link, which will help us analyze your case. I appreciate your understanding!
Erro ao anexar imagens.
Asked by Brendo Lopes:

Eu dei um print da tela e ao apertar CTRL + V aparece essa mensagem de erro no trello na hora de anexar no card...  
<https://imgur.com/a/xzF9mkU>


Answers:
author: Rodolfo Moreira
body: Ol? Brendo, seja bem-vindo ? comunidade Atlassian! Espero que voc? esteja gostando do Trello.

Recentemente, ficamos cientes do problema que voc? relatou e nossa equipe de desenvolvimento confirmou que se trata de um bug. Eles est?o trabalhando ativamente em uma corre??o, mas ainda n?o temos uma estimativa de quando ser? conclu?da.

Enquanto isso, voc? pode tentar salvar sua imagem como um arquivo e usar o recurso de anexo ou inserir um link para a imagem, que ainda deve funcionar corretamente.

Al?m disso, descobri que copiar e colar funciona no editor antigo. Para desativar o novo editor, basta clicar na descri??o de um cart?o, selecionar "compartilhar feedback" e escolher a op??o para deslig?-lo. Como alternativa, voc? pode visitar este link para desativar a edi??o WYSIWYG: <https://trello.com/my/labs>

Observe que voc? precisar? atualizar a p?gina ou abrir uma nova guia ap?s desativar o editor para evitar o erro de upload.

Espero que isso ajude! Tenha um bom dia.
Change back profile username
Asked by Dennis Petri:

Good morning,

A few weeks ago I started a new account for my business (hi@dennispetri.nl) which has the username "dennispetri2". The 2 is because of an earlier Trello account.  

Therefore I just deleted this personal account (dnnsptri@gmail.com) with the username "dennispetri" but I can't seem to change it. Can you help me change this?  
Or do I need to wait until my personal account is permanently deleted?  

Hope to hear from you.  
Best, Dennis  


Answers:
author: Alina Kurishko
body: Hi Dennis,

Welcome to the Atlassian Community!

Your old Trello account has indeed been scheduled to be deleted, and you won't be able to use its username until that process is complete.

However, I've just checked your preferred username and see that it's been used by a different email address (not the one you mentioned). I'm afraid we won't be able to help you get ahold of it.

You'll be able to use the one from your old account once it's freed up or come up with a different one, for example, by switching places between your first and last name.

On another note, I'd suggest you delete your email addresses from your post if you don't want your personal information to be viewed publicly ?

Hope this information helps!

Alina \| The Trello Team
Not receiving email notifications in GMAIL
Asked by Marcel Gafke:

Hello all,

I am currently attempting to receive an email notification after being tagged in a Trello Card's Activity. My Email Notification Settings are set to "Instantly". I have checked spam and promotions folder to see if they landed there mistakingly, though no luck.   

The notifications work with other usernames on our team but for some reason they do not work for one particular email.

Please let me know if you all have any suggestions.


Answers:
author: Alina Kurishko
body: Hi Marcel,

Welcome to the Atlassian Community!

I've just checked your account and see that there's indeed been an email delivery issue. We sent the emails but it appears they were never delivered to your mailbox. I've just updated the settings and the emails should go through now.

You can test whether email notifications are going out correctly with this link: <https://trello.com/test_notifications>.

If the issue persists, I'd suggest reaching out to the person who manages your email server and asking them if it's possible to add Trello's dedicated IP addresses:

* 192.174.81.100
* 192.174.81.108
* 192.174.81.111
* 192.174.81.122
* 192.174.81.123
* 192.174.81.99

Hope this helps!

Alina \| The Trello Team

comments: author: Marcel Gafke
body: Awesome works [@Alina Kurishko](/t5/user/viewprofilepage/user-id/5117447)

Can you please also check the mail of my colleague alex@kat-ching.com?

thanks a bunch

Marcel \& Alex


author: Alina Kurishko
body: Hi Marcel,

Sure, no worries!

I see the same problem on Alex's account. I've updated the settings for email delivery so, hopefully, it resolves the problem, too.

P.S. You can now edit your message to remove Alex's email address so it's not viewed publicly. If you want to, of course ?

Have a great day!

Alina \| The Trello Team
How can I change the admin's name in my case from Diana to Susanne ?
Asked by Susanne:

How can I change the admin's name in my case from Diana to Susanne ?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I am sorry the previous answer was so wrong - it was made by an AI that doesn't know what it is doing, and is not being checked by a human before it posts.

Are you asking to change the Admin from Diana to Susanne? Or the display name of the admin?

If its the account, then Diana can add Susanne as an admin, then Susanne could remove Diana if necessary.

If it is the display name, then the owner of the Atlassian account can go into their profile and follow the links for editing it, and change their display name. (Or visit id.atlassian.com directly)

(I'm pretty sure it is the second, but I wanted to check)
How can restrict a member to copy the board
Asked by Vania:

I would like to add guests to the board mas restrict them to copy the board, is it possible ?

Thank you

Best Regards


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@Vania](/t5/user/viewprofilepage/user-id/5246903),

Welcome to the community. It's not possible to prevent users from copying the board in Trello.
One Premium account for 2 email adresses
Asked by Uli Michalski:

I want to use trello in 2 different jobs I do. Therefor I need 2 different "accounts" ... but both am I. Is there any solution not to pay twice for myself?


Answers:
author: Oliver S
body: Hi Uli, welcome to the community! :)

First thing that's worth noting is that in Trello there's the concept of a Workspace: <https://support.atlassian.com/trello/docs/what-are-trello-workspaces/>. Subscriptions apply to the Workspace and it's associated users, rather than your account itself. If you upgrade a Workspace from Free to Premium, you're charged based on the number of billable users. More info here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

You could have 1 Trello account if you wish, with a few options on how to proceed:

- One option is you could have a separate Workspace for each job which would contain the boards specific to that job. Advantage is you could keep everything separate. Downside is you would need to have 2 separate subscriptions if you want both the Workspaces to be Premium.

- Another option is you have one Workspace, and make use of our Collections feature in Premium: <https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/>. This allows you to categorise boards within your Workspace by tagging them with collections. For example, you could have a collection for each job. Advantage of this option would be it allows you to maintain only one subscription.

Hope this makes sense. Let me know if you have any questions.

comments: author: Uli Michalski
body: Dear Oliver, thanks for your support, and ideas, I really appreciate that, and I am happy to be part of this community now :-)

Unfortunately it does not really help, because I want to use different email-addresses to get notified. To work in different roles seems to be still something weird in the working field ... I just didnt expect to face problems with this at Trello.

So: thank you and have a wonderful day -- Uli


author: Oliver S
body: Hi Uli,

No problems. If it helps, you can invite additional users to a Workspace and boards, and then even add them as members to the cards. This could help facilitate receiving notifications to multiple emails.

I realise it's not ideal needing to maintain multiple accounts, but it could be one way that you approach this. Have one account you use as the primary, while having a secondary that's purely for the purpose of adding to boards and watching them. That way you could receive notifications to both.


author: Uli Michalski
body: Dear Oliver,

nice that you keep trying to find a solution for me, this really makes me smile :-)

The idea to use the role of a guest/observer might help .. I will have a look for it and will come back to you/ the community :-)


author: Oliver S
body: No problems Uli, happy to help!
Can not attach image to card using paste from clipboard feature
Asked by Karl 2:

When I tried to attach an image using "paste from clipboard feature" to a card, it showed "Image files must end in .bmp, .gif, .jpg, .jpeg, .png, or .webp" error on the bottom left corner.

Although, the image file that I attached was .png

![photo_2023-06-19_10-15-39.jpg](/t5/image/serverpage/image-id/263772i6C530079A90710E9/image-size/large?v=v2&px=999 "photo_2023-06-19_10-15-39.jpg")


Answers:
author: Robert Schwab
body: Me too. This is driving me crazy. Please fix.

comments: author: Wouter Schreuders
body: Why do you hate us Atlassian?


author: Patrascu Valentin
body: I was facing the same problem lately. It seems like as of today, 22 June, the problem was solved, I can paste the clipboard images into the cards.

comments: author: Shawn Kay
body: Thank the lord, its working for me now too!


author: weichoon
body: I can confirm it's working for me now too


author: luno
body: CTRL+F5 and it works again,

Thanks Atlassian!!!


author: Ryan Greenfield
body: Me too. I thought I was losing my mind. Please fix!


author: Nicolas Godon
body: Same here it's a nightmare please fix atlassian !


author: Damian
body: Same issue   

Must have happened recently, hopefully it gets fixed asap


author: Vencsell?i Imre
body: same here. Fix ASAP please...


author: Shawn Kay
body: Same here, please fix, I use this feature all the time.


author: luno
body: i have this same too:![2023-06-19_16h29_33.png](https://community.atlassian.com/t5/image/serverpage/image-id/263887i4E12B966565E0925/image-size/large?v=v2&px=999 "2023-06-19_16h29_33.png")

batch answer: {"success":true,"validationErrors":null,"message":null,"code":0}

but some errors in scripts:

![2023-06-19_16h36_39.png](https://community.atlassian.com/t5/image/serverpage/image-id/263889i73A1A164DBF13E5F/image-size/large?v=v2&px=999 "2023-06-19_16h36_39.png")

comments: author: weichoon
body: Having some issue. Trello, please fix this. Used this all the time :(


author: Dave
body: I'm getting the same issue.

I usually use the windows native Snipping tool to take screenshots, then paste from clipboard directly into the card.   

Today this is not working and I am getting the 'Image files must end...' error.   

To workaround I have to save the image first locally then upload.
Unscheduled withdrawal of funds from the card
Asked by R S:

```
Hello. I can't understand why the money was debited in the application in the middle of the month, when the subscription (premium) was already paid according to the schedule? Just withdraw $50 from your card without warning. Help to understand, please. Thank you in advance.
```

```
?
```


Answers:
author: Sal
body: Hey [@R S](/t5/user/viewprofilepage/user-id/5246567)! I see you already contacted us yesterday about this problem with an unwanted charge on your credit card. In this case, I recommend you keep working with our team on your existing ticket, and they'll do their best to address your concerns and solve your issue. Additionally, we don't provide any support to billing questions through the community since we'd need to deal with personal and sensitive information, and we don't want to share them with the community.
Multiple entries with same key Unexpected Error in Bamboo
Asked by Jon Jones:

When trying to rekick a failed job, Bamboo presents "an Unexpected Error Occurred" with a message similar to:

Multiple entries with same key: VARIABLE_NAME=VariableDefinitionContextImpl{variableType=RESULT, key=VARIABLE_NAME, value=J:} and VARIABLE_NAME=VariableDefinitionContextImpl{variableType=RESULT, key=VARIABLE_NAME, value=J:}  
Plan 'PLAN_NAME' did not start

Bambooerror.png

Has anyone seen this type of error before? I didn't write the scripts being kicked, but it seems there is a task to remove drive mappings and re-map them in this job. Normally I'm used to seeing errors inside the logs for a job, but not an error presented on the screen like this.  
[](https://community.atlassian.com/t5/Bamboo-questions/Multiple-entries-with-same-key-Unexpected-Error-in-Bamboo/qaq-p/296140?attachment-id=267){#link_1166ffd531be13}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/9258/1/Bambooerror.png){#display_1166ffd531be13_0}


Answers:
author: Marcin Gardias
body: Yes, we seen it, it's been fixed in 5.11. <https://jira.atlassian.com/browse/BAM-15546> If you're using this or later version already, please contact Atlassian Support so that we can investigate.
OAuth config on Bamboo trying to access 127.0.0.1:8085?
Asked by Robert Hanson:

I am tying to use Application Links to link an internal Bamboo instance with Jira cloud. I add the link in Jira, it does the redirection to Bamboo, and then it errors out in Bamboo.

The root of the problem is that the Incoming Authentication and Outgoing Authentication panels in Bamboo show broken pages within the iframe. The issue appears to be that the iframes are trying to load content from <http://127.0.0.1.>

E.g. <http://127.0.0.1:8085/plugins/servlet/applinks/auth/conf/oauth/add-consumer-by-url/>...

I have verified that the Base URL on the General Configuration screen is correct. It is using the URL of the Apache server that sits in front of Bamboo (which is using named virtual hosts).

The Apache config looks ok to me, but here is it.

\<VirtualHost \*:80\>

ServerName mybambooserver.com

ErrorLog logs/bamboo-error_log

CustomLog logs/bamboo-access_log common

ProxyRequests OFF

\<Location /\>

ProxyPass <http://127.0.0.1:8085/>

ProxyPassReverse <http://127.0.0.1:8085/>

Order allow,deny

Allow from all

\</Location\>

\</VirtualHost\>

It feels like there is some other configuration change that needs to be made in Bamboo.

Here is what it looks like in Bamboo.

Screen Shot 2016-07-08 at 11.54.36 AM.png  
[](https://community.atlassian.com/t5/Bamboo-questions/OAuth-config-on-Bamboo-trying-to-access-127-0-0-1-8085/qaq-p/446082?attachment-id=1355){#link_1170bbea837c01}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/14149/1/Screen%20Shot%202016-07-08%20at%2011.54.36%20AM.png){#display_1170bbea837c01_0}


Answers:
author: Robert Hanson
body: The solution is to add the hostname and proxy port to the \<Connector\> in conf/server.xml

```
&lt;Connector   ...   proxyName="mybambooserver.com"   proxyPort="80"   /&gt;
```

It seems weird that Bamboo has you set a Base URL so that all of the links work properly, but then doesn't use it when creating Application Links.


Tags: bamboo-administration
Bamboo never forgets a Bitbucket branch deletion (but it should upon a re-creation of that branch)
Asked by guy moore:

Over the past year, people have periodically complained of their branch build plan disappearing willy-nilly; the build plan was building yesterday, and today it's gone, yet their Bitbucket branch still exists.

Although, I felt like it had to do with the user potentially having deleted the branch previously and then re-creating it, I had no real proof, of which product (Bitbucket or Bamboo) that was driving this willy-nilly branch plan deletion process.

Perusing the postgres database, I see that this table, "vcs_branch", holds a record of every single Bitbucket branch that ever existed that Bamboo has been notified about (or personally polled Bitbucket for).

It has a column, "detected_deletion_date", which is either blank (because that Bitbucket branch still exists), or has a timestamp value of when that Bitbucket branch was deleted.

The problem is that when a user re-creates that same branch on Bitbucket, Bamboo does not change the "detected_deletion_date" value to "null". So in, say 14 days, the setting that we have in Bamboo of how many days to delete a build plan after a Bitbucket branch removal, the Bamboo build plan will be removed. If user then re-creates that Bamboo branch build plan after seeing that it is missing, that branch plan will be removed the next day at 2:00 AM, and the next day at 2:00 AM, etc.

Users occasionally remove a Bitbucket branch, cause we like being tidy around here, but then days/weeks/months, the user may recreate that same branch name in Bitbucket (accepting the default name as when generated by JIRA) cause they want to either begin work on that bug, or continue to do more work on that bug or because they like the name of that branch.

So it's part of our process here, to recreate Bitbucket branches with the same name.

Bamboo needs to accommodate this possibility.

(i'd log this as a bug, but maybe there's a reasonable explanation of why Bamboo wants to never forget.)


Answers:
author: Mike Friedrich
body: It is the wrong solution for a problem. I believe Bamboo tries to be too smart here. The motivation probably comes from keeping the storage allocations small for systems where you never delete branches in (Git) repositories.
Bamboo Build failed (SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".)
Asked by Yogesh Mude[Jira]:

whenever i ran the plan , i got the below error

SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".  
SLF4J: Defaulting to no-operation (NOP) logger implementation  
SLF4J: See <http://www.slf4j.org/codes.html#StaticLoggerBinder> for further details.  
SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".  
SLF4J: Defaulting to no-operation (NOP) logger implementation  
SLF4J: See <http://www.slf4j.org/codes.html#StaticLoggerBinder> for further details.

and i tried to workaround of this error i got to know is i have to place one (and only one) of *slf4j-nop.jar* , *slf4j-simple.jar* , *slf4j-log4j12.jar* , *slf4j-jdk14.jar* or *logback-classic.jar* on the class path should solve the problem.

but the thing here is **i don't know where and which class path i should place these jar files.**

If anyone face or solve this error ...please help me out here.


Answers:
author: sivapriya
body: Add slf4j dependency in your pom.xml file if you are using maven. It will download the dependencies.

Or

To add that in class path go to your application-\>Build path-\> add Jars , Add the slf4j jars here


author: Yogesh Mude[Jira]
body: Any one has face this error, then please provide some suggestions for me as well.

**How to resolve this error??**

you can find fully error/log details :
question about branch updater
Asked by IanYifanChan:

Hi dears,

I have a build plan to run unit tests and integration tests, after all builds succeed, the dev branch only can be merged into master once the pull request is approved in Bitbucket. What I need to realize now is:

**Once there is a dev branch submitted the unit tests and integration tests plan started to run, whenever there is other changes in master branch, merge master branch into this dev branch and trigger unit tests and integration tests to re-run......until pull request is approved, dev branch can be merged into master.**

I thought this could be achieved by using branch updater, but just have no idea how to implement this. Anyone have some suggestion?

Thank you SO MUCH!


Answers:
author: IanYifanChan
body: Thanks for responding Yogesh, but that didn't answer my question...

After several days of tests, I found that a change in master branch will not be merged into the dev branch in Bamboo automatically at all. As introduced by Bamboo official documents:

"The Branch Updater should be used when you want to:

* Automatically merge changes from the team's master branch into your feature branch, after a successful build of the master branch."

whenever I pushed a new commit to master branch in REPO, it does successfully trigger a build on master branch in BAMBOO build plan, but neither the change in master nor the successful build on master branch will trigger what "branch updater" promised to do, in expectation, the change in master or the successful build on master branch should "trigger a merge from master branch to dev branch in bamboo, then push it back to repo dev branch after a successful build."

Whoever has related experiences, please give me some hints... I am struggling...

comments: author: Esther Strom
body: Did you ever figure out how to get the merge to actually happen, [@IanYifanChan](/t5/user/viewprofilepage/user-id/716632)? I'm having this same issue.


author: Yogesh Mude[Jira]
body: Hi @Ian Chen

When to use Branch Updater and Gatekeeper you can find docs [here](https://confluence.atlassian.com/bamboo/using-plan-branches-289276872.html).

click on the particular plan **(plan Configuration)** page there you will find **Branches tab** and you have to select **Branch merging enabled** and there you will get two options ie Branch Updater and Gatekeeper and you can choose anyone of them.

**Note:** if your repository type is **Subversion** then Subversion', **which does not support automatic merging.**


Tags: bamboo-administration
Where can I find the atlassian config plugin?
Asked by Black Duck Software:

Hub Bamboo requires this, where is it obtainable from?


Answers:
author: Mark de Bont
body: Have you tried Atlassian Marketplace:

<https://marketplace.atlassian.com/plugins/com.blackducksoftware.integration.hub-bamboo/server/support>


author: Nic Brough -Adaptavist-
body: What "Atlassian config plugin"?


Tags: bamboo-administration