Currently unable to log into admin account for Confluence
Asked by Jon Christofferson:

I have tried to log into Confluence with both the admin account and my account. I know both passwords and neither one of them are recognized. I have then download dbvisualizer 10.0.2 and have connected to my database located at C:\\Program Files\\Atlassian\\Application Data\\Confluence\\database\\h2db. I have followed along with the information provided as far as the connection type, Databse driver, h2 embedded, SA for database Userid, I have left the password blank and have connected to C:\\Program Files\\Atlassian\\Application Data\\Confluence\\databaseh2db. When I run the following script, select u.id, u.user_name, u.active from cwd_user u join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id where g.group_name = 'confluence-administrators' and d.directory_name='Confluence Internal Directory'; I get an error stating that the Table "SWD_USER" not found; Sql statement:   
I had thought that it may be how I was connecting, so I used DBeaver to see the database with some other program. I connect to the database and still receive the same error. Could you please let me know what others steps I need to do in order to get either my username or the admin password reset to something that I can log in with? Thank you


Answers:
author: AnnWorley
body: Update - We were unable to retrieve the data from the H2 embedded database but Jon had an XML backup handy so we installed a new instance of Confluence and restored the data from the backup.


author: AnnWorley
body: Hi Jon,

I understand you are having trouble logging into your Confluence instance using the [Embedded H2 Database](https://confluence.atlassian.com/doc/embedded-h2-database-145098285.html) and following [Restore Passwords To Recover Admin User Rights](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html). The latter guide will help you change the admin password to "admin" and get logged in.

The error you report, " table SWD_USER not found" hints at the following possibilities:

* There was a typo in the query when the table "cwd_user" was specified
* There is a typo in the error you are reporting, meaning the cwd_user table was not found. If this was the case, please investigate further by making sure the cwd_user table does exist. To check, please run

  ```
  select * from cwd_user; 
  ```

* or else list the tables in the database and make sure the table is there.
* Sometimes case sensitivity can be a factor so you might also look for the CWD_USER table.
* Since you are using SA to connect I think we can rule out insufficient permissions on the database user.

I have used the guide [Restore Passwords To Recover Admin User Rights](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html) many times with excellent results. If you run through the steps in order I am optimistic that you will get logged in.

Thanks,

Ann

comments: author: Jon Christofferson
body: Thanks Ann, however I am still getting the same errors. I have attached 3 screenshots that may be of some help. Thanks again.

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/8613i0571622572550F12/image-size/large?v=v2&px=999 "1.PNG")![2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/8614i25E69E362FF1019B/image-size/large?v=v2&px=999 "2.PNG")![3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/8615i243F3FFADE916AD7/image-size/large?v=v2&px=999 "3.PNG")


author: AnnWorley
body: For anyone watching this thread, we are having a private conversation on this and will update the Community when we have found a resolution.


author: Domenico Manzo _Actonic_
body: Please use following guide: <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

And pay attention to table names (SWD_USER \<\> cwd_user).