Updating apps is not possible
Asked by Stefan Reinhardt:

Hi [@LL](/t5/user/viewprofilepage/user-id/130143),

in Confluence administration area, detailed in sub area "Apps verwalten", I saw this message:

Es ist eine neuere Version von Universal Plugin Manager erh?ltlich. Jetzt aktualisieren

so I want to update that app,

from "Installierte Version: 4.2.6"

to "Verf?gbare Version: 4.3.1"

I want to do that on this way:

1. clicking on "jetzt aktualisieren"
2. confirm that I am an administrator (password window)

After that I have to wait a long time, the system wnat me again to confimr that I am an administrator and a while after that appears the message:

"Problem beim Zugriff auf die Datei \[object Object\]."

So I have absolutely no idea how to proceed now or whatever I did wrong. I would be happy to get some help from you.

--------------------------------

Further Infos:

The confluence logfiles, actually only the gc-2020-11-19_06-05-14.log,

```
tail -f catalina.2021-02-18.log catalina.out gc-2020-11-19_06-05-14.log

```

are just showing me that output:

\[7855826,270s\]\[debug\]\[gc,age\] GC(49295) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)  
\[7855826,290s\]\[info \]\[gc \] GC(49295) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 792M-\>574M(1024M) 19,599ms  
\[7855844,272s\]\[debug\]\[gc,age\] GC(49296) Desired survivor size 3670016 bytes, new threshold 2 (max threshold 15)  
\[7855844,287s\]\[info \]\[gc \] GC(49296) Pause Young (Mixed) (G1 Evacuation Pause) 620M-\>573M(1024M) 14,223ms  
\[7856023,884s\]\[debug\]\[gc,age\] GC(49297) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)  
\[7856023,903s\]\[info \]\[gc \] GC(49297) Pause Young (Concurrent Start) (G1 Evacuation Pause) 795M-\>580M(1024M) 18,724ms  
\[7856023,903s\]\[info \]\[gc \] GC(49298) Concurrent Cycle  
\[7856025,162s\]\[info \]\[gc \] GC(49298) Pause Remark 581M-\>581M(1024M) 85,013ms  
\[7856026,058s\]\[info \]\[gc \] GC(49298) Pause Cleanup 582M-\>582M(1024M) 2,731ms  
\[7856026,060s\]\[info \]\[gc \] GC(49298) Concurrent Cycle 2156,546ms  
\[7856175,675s\]\[debug\]\[gc,age\] GC(49299) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)  
\[7856175,696s\]\[info \]\[gc \] GC(49299) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M-\>578M(1024M) 21,218ms  
\[7856190,785s\]\[debug\]\[gc,age\] GC(49300) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)  
\[7856190,802s\]\[info \]\[gc \] GC(49300) Pause Young (Mixed) (G1 Evacuation Pause) 620M-\>571M(1024M) 17,112ms  
\[7856374,849s\]\[debug\]\[gc,age\] GC(49301) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)  
\[7856374,869s\]\[info \]\[gc \] GC(49301) Pause Young (Concurrent Start) (G1 Evacuation Pause) 794M-\>578M(1024M) 19,261ms  
\[7856374,869s\]\[info \]\[gc \] GC(49302) Concurrent Cycle  
\[7856376,203s\]\[info \]\[gc \] GC(49302) Pause Remark 583M-\>583M(1024M) 152,286ms  
\[7856377,126s\]\[info \]\[gc \] GC(49302) Pause Cleanup 584M-\>584M(1024M) 2,466ms  
\[7856377,128s\]\[info \]\[gc \] GC(49302) Concurrent Cycle 2259,162ms  
\[7856697,365s\]\[debug\]\[gc,age\] GC(49303) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)  
\[7856697,396s\]\[info \]\[gc \] GC(49303) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M-\>585M(1024M) 31,087ms  
\[7856757,373s\]\[debug\]\[gc,age\] GC(49304) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)  
\[7856757,387s\]\[info \]\[gc \] GC(49304) Pause Young (Mixed) (G1 Evacuation Pause) 621M-\>573M(1024M) 14,478ms  
\[7856862,386s\]\[debug\]\[gc,age\] GC(49305) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)  
\[7856862,399s\]\[info \]\[gc \] GC(49305) Pause Young (Normal) (G1 Evacuation Pause) 789M-\>578M(1024M) 12,944ms  


Answers:
author: Brant Schroeder
body: [@Stefan Reinhardt](/t5/user/viewprofilepage/user-id/4269339)

The universal plugin manager uses a lot of memory to start up. You should also look into increasing the memory allocated to Confluence as this will help in future updates. <https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html>

comments: author: Stefan Reinhardt
body: Hi Brant,

thx for your feedback, I tried the mentioned "increasing memory" in a few steps, now I reached 4096m ... and acttually I don't believe that it will need so much memory, isn't it?

The updated line:

CATALINA_OPTS="-Xms1024m -Xmx4096m -XX:+UseG1GC ${CATALINA_OPTS}"  

I'm not sure if it is important, but the error message is sometimes changed to that:

"Problem beim Zugriff auf die Datei Atlassian Universal Plugin Manager Plugin."

Maybe do you have any other ideas?


author: Brant Schroeder
body: Can you see if this matches the problems you are having. <https://confluence.atlassian.com/confkb/universal-plugin-manager-or-add-on-update-fails-321848643.html>


author: Stefan Reinhardt
body: no, nothing like this in our logs.

Is there anything what I can do to enclose the problem?


author: Brant Schroeder
body: Have you tried stopping the confluence service and deleting the app cache to see if this will resolve the issue?

<https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html>


author: Stefan Reinhardt
body: Yes, I already did this a few days ago. No changes :-(

Could I provide you with any other informations (special Logs or whatever?)


author: Brant Schroeder
body: [@Stefan Reinhardt](/t5/user/viewprofilepage/user-id/4269339) - Have you created a support ticket with Atlassian? [https://support.atlassian.com/contact/](https://support.atlassian.com/contact/?) If you submit to them you can do a full support zip that they will be able to analyze and give you insights into the issue.

In the meantime what are the logs showing on start up?


author: Ralf Thmas
body: Did you solve this ? We have same problem

We can not contact Support. Weil wir das Formular nicht ausf?llen k?nnen . Es kommt  
**This doesn't look like an Atlassian Cloud URL you're typing.**  
See instructions below on how to find your URL.  
Da wir nur eine interne URL verwenden !

Greets

Ralf


Tags: confluence-server

server