youngmon/atlassian-qna huggingface dataset:
Anyone with experience in migrating Confluence from server to cloud?
Asked by Adam Saleh:

Hello there,

If you do, or have any knowledge I'd appreiciate some advice.

I have been advocating the usage and adoption of Confluence at my medium sized enterprise for a while now - and it has been a great success. We have a bunch of tools from the Atlassian suite that are cloud hosted, but Confluence was brough inhouse.

Now we want to move to the cloud because we lack resources to manage this awesome tool. I have been managing it since implementing it as our new information portal.

Any advice or things that I should be aware of?

Users are linked to their content, and we have many user accounts, not sure how they all get migrated to a cloud based licensing structure.

I've got in touch with Confluence support and have been given some documents to read. Still get the feeling I might be missing something, as I feel soley responsible for all our new users and their content.


Answers:
author: AnnWorley
body: Very happy to hear you like Confluence!

Two things I can comment on from your Question are:

\> We have a bunch of tools from the Atlassian suite that are cloud hosted

* If you want to add Confluence to an existing instance you will have to do space imports, which won't include migrating users.

\> we have many user accounts, not sure how they all get migrated to a cloud based licensing structure

* Users from your server instance will be imported if you perform a site import of Confluence, only possible if you have a Confluence-only Cloud instance.
* Each user with Global permission to Use Confluence ("can use" granted by group or individually) will take up a license in Cloud.

Please review [Migrate from Confluence Server to Cloud](https://confluence.atlassian.com/confcloud/migrate-from-confluence-server-to-cloud-724765529.html) and let us know any additional questions.

comments: author: Adam Saleh
body: Thank you for replying Ann! That's good news, I'll read more about the Global permissions model to understand how new users, and imported users will access Confluence.

I guess we intend to do a full 'site import' of Confluence.

Cheers,


Tags: migration

cloud
Error getting while trying to open the Notifications in Confluence
Asked by Aiswarya Unnikrishnan:

We have upgraded confluence from 5.8.6 to 6.1.0. We are able to login and everything is working fine. But while trying to open the Notifications which appear on the right-top of the page, it is routing to the server url instead of base url. Getting the error as given below.

**Confluence's base URL is set to [https://confluence.xyz.com but](https://confluence.xyz.com?but) you are accessing Confluence from https://myservername.**


Answers:
author: Maarten Cautreels
body: Hi Aiswarya,

Using what url are you using Confluence? <https://confluence.xyz.com> or https://myservername.?

If it's the second option, you should give it a try using the first one as this is configured to be your base url. If the first option is incorrect I would [change the Base Url](https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html) to see if that solves the issue.

Hope this helps.

Best,

Maarten

comments: author: Aiswarya Unnikrishnan
body: Hi Maarten,

Thanks for your reply. We have used the base url as ++<https://confluence.xyz.com>++. And have followed the same steps to configure the server base url. The issue is getting in the notifications pop up, when we try to route to the base url, it is getting routed to the server url.


author: Maarten Cautreels
body: HI Aiswarya,

Hmmm too bad. I'm not sure what to do next so I think it'll be best to contact [Atlassian Support](https://support.atlassian.com) so they can have a look at your setup.

Best,

Maarten


author: Aiswarya Unnikrishnan
body: Hi Maarten,

Thanks for the reply.


Tags: notification
confluence licens for service desk
Asked by Andreas Hagglund:

Just need a clarification on the confluence licenses needed for jira service desk. Is it a regular confluence license, so that if I assign it to the service desk agent, the agent can work with all of confluence or is restricted so that he can only post in the knowledge base for the service desk project he's part of?


Answers:
author: Nadim Jarjour [Infosysta]
body: Hey Andreas, yes it's a regular license, he has full access to Confluence if he's counted in Confluence license and not only to space linked to his project where he's assigned to as an agent.

Make sure to add him in confluence-users.

Cheers,

Nadim


author: Maarten Cautreels
body: Hi Andreas,

All details on how the Knowledge Base integration works and who needs a license to be able to do what can be found on: <https://confluence.atlassian.com/servicedeskserver034/serving-customers-with-a-knowledge-base-875313984.html#Servingcustomerswithaknowledgebase-settingsKnowledgebasesettings>

Hope this helps.

Best,

Maarten


Tags: jira-service-desk
Is there any way to get view history of Confluence page?
Asked by Sergey Shubin:

We are going to clean up our Confluence instance and would like to automatize detection of unused pages, can we somehow check view accesser to those pages? There is AO_92296B_AORECENTLY_VIEWED table, but I have strong feel that this doesn't keep all the history inside.


Answers:
author: Greg Della-Croce
body: We have been using a plug-in from Midori. I track the page updates and reads. Then the plug-in can automatically archive pages that have not been Read and/or Updated in a time period you set. The archived pages are retrievable, unlike deleting. Oh, it will warn the owner/admin of the page that the page is about to be archived unless they act.

comments: author: Sergey Shubin
body: [This plugin](https://marketplace.atlassian.com/plugins/com.midori.confluence.plugin.archiving/server/overview), right? I will save link for others :)

It's pretty cool, thanks!


author: AnnWorley
body: The Confluence Usage Stats plugin is included with Confluence but there is performance overhead associated with it. Please see [Viewing Site Statistics](https://confluence.atlassian.com/doc/viewing-site-statistics-123043962.html).

comments: author: Thomas Schlegel
body: Ann, is there a way of getting statistics with the Usage Stats plugin about pages that are not viewed at all?


author: Thomas Schlegel
body: Hi Sergey,

we are using the [tracking plugin from Service Rocket](https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.tracking/server/overview) for that. It counts page views and you can list the pages with their counts. It works well and it is free.

But of course, the plugin can't count the past. It counts from that moment on, when it is deployed. But I don't know another way except analyzing any access logs and that is time-consuming.


Tags: page
disable emoticons confluence 6.0.5
Asked by Kathleen Fleischmann:

Hello everyone,

I'm a Technical Writer and we need to use Confluence for Collaboration inn a professional way. The usage of Emoticons is very chaotic. Some colleagues use Emoticons permantly even when it is restricet by our "Writing Rules". So I'm not amused that Emoticons were used even when it is not allowed. There exsit alternative like usage of UI Text Box indeed of emoticons in every single row.

Could you give me some tipps for solving my problem? It would be very kind.

Nice greetings, Kathleen


Answers:
author: Aleksandr Serebriakov
body: We have same problem with Confluence 6.3.1.

Is it possible to disable emoticons globaly?

Old-style solution wits wiki-renderer-components.xml does not work...


Tags: emoji
We have deployed Confluence server and we are getting database error.
Asked by ITADMIN:

Hi I am providing Details about inhouse installed Confluece server

OS: Ubuntu 16.04  
Mysql Version: 5.6.16  
Confluence Vesion: 6.1.2

We tried with my.inf but doesn't help.

![Confluence_error.png](/t5/image/serverpage/image-id/1076iD32FB1872E9ACB01/image-size/large?v=v2&px=999 "Confluence_error.png")


Answers:
author: AnnWorley
body: This guide has instructions to correct the innodb_log_file_size and max_allowed_packet settings: [Database Setup For MySQL](https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html)

comments: author: ITADMIN
body: At the time on fresh installation i followed same process, but still getting this error.

I think i should try to install fresh database again


author: Nic Brough -Adaptavist-
body: If "you tried with my.inf", then you're either looking in the wrong place to configure it, or your settings are incorrect.

To fix this error, you need to configure your database correctly. I'm afraid I can't tell you much more than that, because I don't know how or where you've installed MySQL or how you've tried to configure it.

comments: author: ITADMIN
body: Thanks @Nic  
But can u tell me where should i configure my.inf? Which exactly work for me.  
i have install MySQL at /etc/mysql


author: Nic Brough -Adaptavist-
body: Again, I can't tell you.

I don't know how or where you've installed MySQL or how you've tried to configure it.

You need to fix what you have installed.
How to handle plugin upgrades during JIRA Upgrade
Asked by Tova Pozen:

We have Confluence server v5.8.14 and we want to upgrade to v6.1.2.

Can we do the upgrade directly to v6.1.2 or should we upgrade first to the next major version - 6.0.1, and only then upgrade to 6.1.2?

Direct upgrade to 6.1.2 might cuase failure or other issues?


Answers:
author: Sam Hall
body: Hi Tova - Did you see the [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html) page in the docs? This has information about [determining your upgrade path](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html#UpgradingConfluence-1.Determineyourupgradepath).


Tags: upgrade
Detected tables with non-default collation?
Asked by Ruslans Saidans:

Confluence not starting with error about tables in non-default collation, can't find what is the problem. Mysql status outputs looking fine:

Server characterset: utf8  
Db characterset: utf8  
Client characterset: utf8  
Conn. characterset: utf8

show table status:

collations for every table set to utf8_bin

Any suggestions what problem might be?


Answers:
author: AnnWorley
body: Please run the diagnostic queries in this guide to find the tables with the non-default collation: [How to Fix the Collation and Character Set of a MySQL Database](https://confluence.atlassian.com/confkb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-670958160.html)

I have had very good results with that guide in the past, please let me know any follow up questions.
Add Watcher to Confluence Page Using REST API
Asked by Mustafa Abusalah:

I was unable to add watchers to confluence page using the REST API. Please help.


Answers:
author: Shannon S
body: Hi Mustafa,

You should be able to add watchers to a Confluence page using the following [details from our REST API Documentation](https://docs.atlassian.com/atlassian-confluence/REST/latest/?_ga=2.27252861.1514071556.1500378845-2026836455.1500378845#user/watch).

Let us know if you have any trouble!

Kind Regards,

Shannon

comments: author: Mustafa Abusalah
body: Thank you [@Shannon S](/t5/user/viewprofilepage/user-id/510046),

This is for the cloude. I need to do it for the Server version.

Regards,

Mustafa


author: Shannon S
body: My apologies, Mustafa! I hadn't seen the documentation was specifically for Cloud.

I found [another Community question](https://community.atlassian.com/t5/Answers-Developer-Questions/Manage-Watchers-with-Confluence-REST-API/qaq-p/560447) where a user suggested a private REST endpoint for that. Perhaps you can give this a try and let us know if it works for you?

Kind Regards,  
Shannon


author: Mustafa Abusalah
body: I had to use the old Soap api to add the watcher to the page. It worked. I hope atlassian would include all old functions to the new rest api.


author: Shannon S
body: Thank you for letting us know you were able to resolve the issue with the SOAP API.

Take care and Kind Regards,  
Shannon


author: Sateesh Jarugumalli
body: Hi [@Mustafa Abusalah](/t5/user/viewprofilepage/user-id/609466), Could you please share the SOAP API method that that can be used in here.

Thanks much

\~Sateesh


author: Mustafa Abusalah
body: [@Sateesh Jarugumalli](/t5/user/viewprofilepage/user-id/1128541) Method is below:

watchPageForUser(login,pageid,"username")


author: Sateesh Jarugumalli
body: Thank you [@Mustafa Abusalah](/t5/user/viewprofilepage/user-id/609466). I was able to successfully validate this method with Soap Service.


author: Mustafa Abusalah
body: [@Sateesh Jarugumalli](/t5/user/viewprofilepage/user-id/1128541)Glad to know you sorted out this issue.


Tags: developer

rest-api

server
Collaborative Editing Doesn't work Completely
Asked by Peter Weir:

When collaborative editing is enabled in confluence 6.1.3, editing and publishing work fineeven with multiple people, but clicking on preview shows a warning that you can't talk to the server. clicking publish works fine.

Also for some reason, with it on, i can't upload attachments, it says that the session has timed out.

Also i had been getting frequent complaints of people having session timeout issues.

Changing it to limited mode seems to fix these issues. Although I can't fully test the session timeout complaint issue until tomorrow.

Has anyone else experienced this? I'm not really sure where to take my question to.

I'm running with it disabled, since it fixes lots of problems for me.


Answers:
author: Beatrix Viedts
body: I experience the same problem ... Creating and editing work, but I cant preview before publishing. Also I cant upload attachments for the same reason as Peter.

Latest Confluence version 6.2.2 is installed.

Does anyone know how to fix this?


author: Peter Weir
body: I tried with safari, chrome and firefox, with the same results in all places. The responses appeared as though there was no response. I triple checked the proxy config, and it appeared that it was able to talk to both confluence and syncrhony, meaning collaborative editing worked. However, I could not preview something before publishing, and all attachment uploads stopped until i disabled collaborative editing.


author: JP _AC Bielefeld Leader_
body: Hi,

are you using specific browsers? Did you check the network request logging eg. with Firebug when using Firefox. It gives you some hints where the error might come from (Proxy configuration,...)
How to paste Excel Table so Jira links convert to macro?
Asked by larry joseph:

We've prioritized a list of Initiatives in Jira for our project, but due to issues with how Jira/Portfolio manages priorities the order we set is not maintained. To work around this I want to export the list of Initiatives from Jira to Excel, order them properly, then paste into Conlfuence creating a static table. So far so good. I'm able to export, and copy / paste into Confluence creating a table. The problem is that the Jira issue links do not convert to Jira issue macros. I want the issue macro so it shows the issue summary and the issue status. If I paste the individual issue links one at a time it would auto-convert the Jira issue link to the macro, but when you paste an entire table from Excel it leaves it as the display name / URL. Is there a way to paste a list of Jira issues into Confluence as a table so that the links convert to the Jira issue macro OR a way to force Confluence to execute the autoconvert after the fact?

Thanks!


Answers:
author: Chris Paquignon
body: Did you get a solution for this? I'd love to have the Jira links from Excel tables automatically converted when pasting that table in Confluence.


Tags: jira
Can I build an entry default site that shows all spaces using pictures that are linked?
Asked by Robert Kubon:

I would like to create an overview site with pictures showing all spaces. Is this possible?

Cheers

Robert


Answers:
author: Thomas Schlegel
body: Hi Robert,

you can change the default entry site completely. There's a plugin called ["Custom Dashborards for Confluence"](https://marketplace.atlassian.com/plugins/com.simplenia.confluence.plugins.customdashboards/server/overview). With this plugin you create a simple Confluence page with whatever you like and make this page to the default Homepage for your Confluence. Works great, we have a completely custom homepage with our company design and colors.

On your new default Homepage, you can add whatever you like, e.g. pictures which link to your spaces.
IOS ipad app for confluence?
Asked by Ben Newport:

Any plans for an ipad app for confluence?


Answers:
author: Marcelo Horlle
body: Hey Ben,

Confluence is already available for iOS users through the Confluence Cloud app. You can download it in the [Apple App Store](https://itunes.apple.com/app/apple-store/id1006971684?mt=8). It is important to call out that at this time Confluence for iOS is only available for Confluence Cloud users, the app doesn't work for Server users yet.

If you want to know more about the app and its features, you can check the [Atlassian Confluence Cloud page](https://www.atlassian.com/software/confluence/mobile-app).

Have a good one!

comments: author: Rune Lindman
body: Sorry to have to say that this app do not work very well. The most annoying issue is that the bottom half of the screen is blank when I edit a page (I assume that this is the space where onscreen keyboard would be) using Apple touch keyboard on iPad Pro 10.5.

Also you can only do very basic editing, there is no way possible to use iPad only for working with Confluence.

Using Confluence in web browser will not work either, it has a number of issues that makes it impossible to use.

This is all very unfortunate, Confluence otherwise is a great tool.
customize roadmap planner
Asked by vikas ahuja:

Hi - I have a need to update roadmap planner so i can show custom information such as owner, status and brief text on the popup box for each bar in the lanes. Is there a way to do this?


Answers:
author: Vronik
body: Hello

<https://support.atlassian.com/confluence-cloud/docs/insert-the-roadmap-planner-macro/>

Regards


Tags: advanced-roadmaps
Confluence : Does G-Suite syncing also deprovision users?
Asked by MikeB:

If a user is suspended in Google Apps, will they be deactivated in Confluence upon the next sync with our Google domain, or is it only used to provision new users?


Answers:
author: edwin vasquez
body: Hello [@MikeB](/t5/user/viewprofilepage/user-id/1671) ,  

Did you ever figure out an answer to this? curious to see how you resolved this. Where you using Atlassian Access?


Tags: g-suite
Unpredictable cache performance of Confluence Cloud static content macros
Asked by Andreas Purde:

Dear community,

I'm experiencing that the performance of the cache Confluence Cloud is using for static content macros is pretty unpredictable.

The initial or fresh load time of a page containing approx. 50 static content macros goes up to 14 seconds (50 \* 250 ms response time for each request + x). However I'm experiencing that the fresh load time does not only appear once in a row of reloads but multiple times before Confluence Cloud (sometimes) decides to use it's cache. In case it does the load time goes down to 4 seconds.

I expected to see the initial load time only once followed by the load times when the cache is used until the cache expires.

Observerd example: 14s, 14s, 13s, 15s, 13s, 4s, 4s, 4s,...

Expected: 14s, 4s, 4s, 4s...

Did I miss something?

Thank you

Andreas


Answers:
author: Suren Raj
body: Hi, Andreas.

We have known issue related to performance issue when static content macros being used, you may refer to the below link:

* <https://ecosystem.atlassian.net/browse/CE-408>

Hope it helps.


Tags: confluence-cloud

confluence-development
Remove AD groups in JIRA
Asked by Kevin L:

So we have hooked into our Active Directory system and it seems to be pulling in all users and groups as expected. But after some research, we have so many groups that it is affecting the use of the JIRA app. Is there a way to NOT bring in the AD groups into JIRA but just the users?

Also how could i delete all the AD groups in JIRA now to make it clean? I have it set to read only as we dont want it to affect our production AD system.

thank you!


Answers:
author: Brant Schroeder
body: Kevin,

I would suggest filtering on a group that all of the users are a part of. If you do not have a group like this then create one. You can then update your AD settings with the new group to filter results.

You can use the Additional Group DN in LDAP Schema to accomplish this or you can use Group Object Filter in the Groups Schema Settings.

Once you update and save your user directory information all of the AD groups that were created should be removed and only the one you are filtering on should remain.

As always you should test your settings in a development enviorment to ensure that you do not loose functionality as you test settings.

[Atlassian Documentation can be found here.](https://confluence.atlassian.com/adminjiraserver073/connecting-to-an-ldap-directory-861253200.html)

Thanks  
Brant


Tags: jira-service-desk
Import full site fail from confluence 5.1 to 6.1
Asked by Cagil Kendir:

Hello,

I am trying to update our confluence from 5.1 to 6.1 but i am running into issues during the restore process.

I am able to back up the full site, copy the Zip to the new computer that has 6.1 installed (inside the \<confluence-home\>/restore/ directory) and start the import. I am getting the error below...

"Import failed. Check your server logs for more information. com.atlassian.confluence.importexport.ImportExportException. Unable to complete import. Error whileimporting backup. could not resolve property. userName of: com.atlassian.confluence.security.ContentPermission"

I've tried with the "setup index" checked and unchecked.

Please let me know if anyone has an idea.

Thanks in advance,

Charlie

![confluence_6.0.7_install.png](/t5/image/serverpage/image-id/1026i65D0C52B67393FC6/image-size/large?v=v2&px=999 "confluence_6.0.7_install.png")


Answers:
author: AnnWorley
body: Maarten is right that Support may be able to help more, but please note that our docs state:

"XML backups should not be used to upgrade Confluence."

Please follow [Upgrading Confluence](https://confluence.atlassian.com/display/DOC/Upgrading+Confluence) to upgrade your instance. Please upgrade a test instance first to avoid surprises in Production.

During the planning stages, feel free to post any new questions, we are happy to help.


author: Maarten Cautreels
body: Hi Cagil,

With these type of questions you'll be better of asking at [support.atlassian.com](https://support.atlassian.com)

They have a lot of experience with these kinds of questions and will be happy to assist you.

Best,

Maarten

comments: author: Cagil Kendir
body: Thank you Maarten, I will do that
Can I set permissions on global templates?
Asked by Tim Straub:

Hi,

we are in the process to update to Confluence 6.1.

Out of the box there are some templates which we would like to use in a dedicated user circle not all users.

All users who are not member of this circle shall only see the templates which have been approved to all users.

Can we set a permission on a global template so only some users may see them and some not?

Thank you in advance,

Tim


Answers:
author: Maarten Cautreels
body: Hi Tim,

Unfortunately this is not possible by default in Confluence. You can only disable global templates (which will make them unavailable for anyone).

You could however create space templates within a specific space which is only accessible by this group of users. This way only them will be able to use them.

Best,

Maarten

comments: author: Sven Langnau
body: Hi Maarten, is it today still not possible? Best Regards


Tags: permission

template