youngmon/atlassian-qna huggingface dataset:
CRITICAL - Socket timeout
Asked by Raksha Singh:

Dear Support,

We are getting the below error in our reporting tool.

------------------------------------------

Notification Type: PROBLEM  

Service: HTTP  
Host: ph-wiki  
Address: \*\*\*\*\*\*\*\*\*  
State: CRITICAL  
Date/Time: Fri Jun 22 13:07:12 IST 2018  

Additional Info:  
CRITICAL - Socket timeout

HTTP OK: HTTP/1.1 200 OK - 26717 bytes in 0.080 second response time

---------------------------------------

Confluence http service is going down and coming up automatically.


Answers:
author: Shannon S
body: Raksha,

A socket error usually means that there's an issue with your network. I would recommend reaching out to your network administrator so they can help you with this issue.

Regards,

Shannon

comments: author: Raksha Singh
body: Thanks for your response.

Simultaneously i am facing below pasted image error.![Capture.error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/25145i212558A7AC2BB0FF/image-size/large?v=v2&px=999 "Capture.error.PNG")


author: Shannon S
body: Hi Raksha,

Thank you for your confirmation. It does appear that for some reason you're not able to access your server via your network. Please do reach out to your network and server admins and see if they are able to help resolve the issue for you.

Shannon
Using Apache with mod_proxy on Ubuntu 16.04
Asked by Satoshi Takara:

a


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi Satoshi,

here a complete how-to guide <https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html>

Ciao,

Fabio
Plan of action
Asked by Chandrasekhar V L:

Hi Team,

We have our Jira \& Confluence instances. We need your suggestion about the plan of action for creation of new user access and inviting teams to work on Jira and confluence.

Your suggestion is more valuable for us.

Thanks,

Chandra.


Answers:
author: Chandrasekhar V L
body: Hi [@Chandrasekhar V L](/t5/user/viewprofilepage/user-id/1135711),

This is quite an open question, are you able to give me a little more background into your teams' working practices and how you do/wish to use Jira and Confluence?

Thanks

comments: author: Chandrasekhar V L
body: We have multiple brands with our client. The developers and testers are working on the client sites and they will log the bugs depending upon the errors while they working on the sites. We have a teams in both offshore and onshore who are going to be work on Jira and confluence.


Tags: jira-software
V.Urgent Unable to see edit button on any Confluence Page from any Space with Admin Rights
Asked by Sisir Kumar Senapati:

Unable to see edit button on any Confluence Page from any Space with Admin Rights {#toc-hId-1818414682}
-------------------------------------------------------------------------------------------------------

<https://processmap.atlassian.net/>


Answers:
author: Igor M.
body: Hello,

There is currently an outage reported on Confluence cloud related to page edits. You can follow it's status from <https://status.atlassian.com>


Tags: cloud

confluence-cloud
Cannot edit my own page
Asked by Sue Lim:

Hi,

I was able to edit, create pages perfectly fine until about 2 hours ago

now I suddenly don't see the edit button or any other buttons on top right corner of the pages. Nothing is shown.

I'm using Confluence Cloud, I am the admin and have permissions to edit pages. None of the pages on my space are editable. Can someone help please?

Thank you.


Answers:
author: Suren Raj
body: Hi Sue.

Your instance was affected by a problem in our backend. All the services are up and running now and you shouldn't experience reported problem anymore. We're really sorry for the inconvenience caused by this. Rest assured that all our teams are fully dedicated to providing you great service using Atlassian products.

Kind regards  
Suren Raj


author: Igor M.
body: Hello,

There is currently an outage reported on Confluence cloud related to page edits. You can follow it's status from <https://status.atlassian.com>


Tags: cloud

confluence-cloud
I can't find edit button in confluence
Asked by Iyan Waer:

I'm the confluence admin for my space. But I can't find the edit button in all confluence page.

It's never been an issue before.


Answers:
author: Suren Raj
body: Hi, Iyan.

Your instance was affected by a problem in our backend. All the services are up and running now and you shouldn't experience reported problem anymore. We're really sorry for the inconvenience caused by this. Rest assured that all our teams are fully dedicated to providing you great service using Atlassian products.

Kind regards  
Suren Raj

comments: author: Iyan Waer
body: Problem solved. Thanks.


author: cmac
body: You can view details about any outage via [https://status.atlassian.com/](https://status.atlassian.com/ "Atlassian Statuspage") as well as subscribe to notifications.


Tags: confluence-cloud
V. Urgent Confluence is not working [Unable to see edit button on any Confluence Page from any Space
Asked by Sisir Kumar Senapati:

Unable to see edit button on any Confluence Page from any Space with Admin Rights {#toc-hId-1818414648}
-------------------------------------------------------------------------------------------------------


Answers:
author: Suren Raj
body: Hi Sisir.

Your instance was affected by a problem in our backend. All the services are up and running now and you shouldn't experience reported problem anymore. We're really sorry for the inconvenience caused by this. Rest assured that all our teams are fully dedicated to providing you great service using Atlassian products.

Kind regards  
Suren Raj


Tags: cloud

confluence-cloud
Unable to see edit button on any Confluence Page from any Space with Admin Rights
Asked by Raju Gottumukkala:

All of a sudden, the edit button disappeared from all the confluence pages in all the spaces. I am the site admin, space admin and also added myself under individual user permissions.

Using Chrome and Confluence Cloud.

Only activity I could related to, is that someone from my team has done some editing on some of my pages for the first time. Is it a bug due to collaborative editing? I'm looking for settings related to collaborative editing, but couldn't find them anywhere. Please help.


Answers:
author: Suren Raj
body: Hi Raju.

Your instance was affected by a problem in our backend. All the services are up and running now and you shouldn't experience reported problem anymore. We're really sorry for the inconvenience caused by this. Rest assured that all our teams are fully dedicated to providing you great service using Atlassian products.

Kind regards  
Suren Raj


author: Igor M.
body: Hello,

There is currently an outage reported on Confluence cloud related to page edits. You can follow it's status from <https://status.atlassian.com>


Tags: cloud

confluence-cloud
How to have a page break if I can't create a user macro to do?
Asked by Linda Chong:

During PDF space export.


Answers:
author: Suren Raj
body: Hi Linda.  

One of the users found a way to add the page break. He mentions it on the below feature request:

* <https://jira.atlassian.com/browse/CONFCLOUD-28115>

> Hi,
>
> in addition to Simon Poissant post on May 3rd 2016 and until Atlassian provides this macro, you could add this in the Space Tools -\> Look and Feel -\> PDF Stylesheet  
> {code:java}  
> div.pagebreak { page-break-after: always; }  
> {code}  
> Then you can add page breaks easily by adding a "div" macro and add "pagebreak" in the class field when editing the page and where you want. I'm using this in all our documentation spaces.
>
Hope it helps.

Cheers  
Suren Raj

comments: author: Linda Chong
body: Hi again,

Thanks for your reply. I tried the suggestion but it does not work. Are able to advise whether my below steps are correctly done.

Steps:

1. Within a page in a Space, I created a 'Div' macro with Class = "pagebreak".

2. I insert this object into the page.

3. I go to the Space Settings -\> Look and Feel -\> PDF Stylesheet, I add in the below:

[@Bonifacp](/t5/user/viewprofilepage/user-id/1543366)  
{

@top-center  
{  
content: "IMAGUS LEADING THE WAY IN COMPUTER VISION AND BIOMETRIC SOLUTIONS."; /\* This is the content that will appear in the header \*/  
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;  
font-size: 8pt; font-weight: bold;  
}  
@bottom-center  
{  
content: "Page " counter(page); /\* This is the content that will appear in the footer \*/  
font-family: ConfluenceInstalledFont, Helvetica, Arial, sans-serif;  
font-size: 8pt;  
}

/\* Any other page-specific rules \*/  
}

margin-top: .75in;  
margin-bottom: .75in;  
margin-left: .75in;  
margin-right: .75in;

div.pagebreak { page-break-after: always; }

4. Then, I click on the [Export space to PDF](https://imagus.atlassian.net/wiki/spaces/flyingpdf/flyingpdf.action?key=IDE).

5. The page break never happened.

Please help. I am frustrated!

Regards,

Linda


Tags: cloud

confluence-cloud
Text of new internal Confluence links showing previous page title
Asked by Dave Sparks:

Using Confluence 6.9.1 on-premise server.

When, after changing the title of the page, I add a new link to the page using the search feature in Insert Link dialog, the link text shows the old page title.

Steps to reproduce:

1. Create new page
2. Update title to "Page A"
3. Save page
4. Create new page
5. Update title to "Page B"
6. Save page
7. Edit Page A
8. Rename title to "Page X"
9. Edit Page B
10. Open "Insert link" dialog
11. Search for "Page X"
12. Select "Page X" from drop-down link
13. Link text shows "Page X"
14. Click "Insert" to insert link
15. Link shows in edit mode as "Page X"
16. Save page
17. Link shows in view mode as "Page A" !!!!

I have tried: clearing all caches, re-indexing content, restarting service, re-editing the link, re-editing the page title.

I cannot get the link to show the new page title - whatever I try. Happens with all pages tested.

Is this a bug or is there some way that I can get Confluence to update the link text?


Answers:
author: dsparkplug
body: In case anyone else has this issue: it was fixed on our installation today after uninstalling the Scroll Platform and Scroll Runtime add-ons.

We had trialled Scroll Versions some time ago, and uninstalled it as it didn't really do what we were looking for. We omitted to uninstall the base add-ons and these appear to been affecting the links.


author: Dave Sparks
body: I have a feeling that my issue is not very important to Atlassian


author: AnnWorley
body: Hi David,

I used your steps to try reproducing the issue on Confluence 6.9.1 and Confluence 6.10. In both cases the link showed the renamed pages in edit and view mode.

Did your reindexing the content include reindexing from scratch? That procedure may help: [How to Rebuild the Content Indexes From Scratch on Confluence Server](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html)

I look forward to hearing whether the links render as expected after removing and rebuilding the index folders.

Thanks,

Ann

comments: author: Dave Sparks
body: Hi Ann,

I've followed the instructions in your link to remove and rebuild the index folders. But the previous link titles remain.

See this video of the steps above: <https://davesparks.tinytake.com/sf/Mjc1MzIxMl84MjU4MDM4>

See <https://wiki.finalbuilder.com/display/continua/Publishers> for a real world example - the links titled "Email Publisher" and "Hipchat Publisher" on this page should be titled "Email" and "Hipchat". The pages were last renamed on the 21st of June. See this video of these links being edited: <https://davesparks.tinytake.com/sf/Mjc1MzI1NV84MjU4MjYy>

Is there any other setting I should be looking at? Let me know if there is any further information I can provide to help diagnose the issue.


author: Dave Sparks
body: Anyone here?


Tags: confluence-server

server
Updating Confluence to use a MySQL database.
Asked by jim:

Hi,

We have a license for Confluence (running the latest version 6.9.1), but are still using the trial H2 database. I am trying to convert it to MySQL. I installed MySQL 5.7.22 and backed up the Confluence database. I installed another version of Confluence 6.9.1 and followed the procedure to connect to the MySQL database. All that appeared to work fine. The problem is when trying to restore the database from the XML file. I placed the backed up zip file in the Restore directory of the new version of Confluence. I then followed the procedure to restore the database. It makes it 90% of the way and fails (see the attached screenshot). I have done this 6 times. One of those times I changed all the boolean values in the XML file to int because I read that MySQL does not use boolean values. Same error.

Does anyone have any suggestions?

Thanks,

Jim

![error.jpg](/t5/image/serverpage/image-id/25105i09AC227A8D766CD2/image-size/large?v=v2&px=999 "error.jpg")


Answers:
author: Suren Raj
body: Hi James.

Based on the error in the screenshot, this error usually occurs when the column for this table is not set up properly. We need to set the ID column to be an incrementing value.

I would recommend working with your DBA to see how they would like to implement this, but in the meantime, you could try something like the steps provided here: <https://stackoverflow.com/a/10013372>. The steps would be to enable auto-increment on the **ID** column, for the **AO_187CCC_SIDEBAR_LINK** table. Once done, please restart Confluence and then check if the issue continues.

Kind Regard

Suren Raj

comments: author: jim
body: Thanks Suren, but the ID field is already set to auto-increment. As you know, it is Atlassian's restore process that generates this table. See the attached image.

![autoincrement.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/25312iA3491ED5CCB58AEA/image-size/large?v=v2&px=999 "autoincrement.jpg")


Tags: confluence-server

server
My team cannot add events to the team calendar in Confluence.
Asked by Kenan:

For the past two weeks, several team members have complained they cannot add events to the team calendar in Confluence. Went through all settings; unable to resolve issue. Any suggestions?


Answers:
author: Moses Thomas
body: [@Kenan](/t5/user/viewprofilepage/user-id/1544705)Could you verify whether you have team calender plugin installed in your confluence instance ?, have a valid license ? or contact confluence administrator for such info

best!

comments: author: Kenan
body: Yes we have a valid license as well, however no plug ins to my knowledge.


author: Kenan
body: [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700) Thanks for your help too!!
Can someone please advise how to move reorder attachments on the same page?
Asked by Sandra Miller:

I see how to reorder pages, but not attachments. I want to keep the attachments on the same page, just reorder them.


Answers:
author: Victor Mutambuki
body: Sandra,

I'm not sure that you can, however, try the [attachment macro](https://confluence.atlassian.com/doc/attachments-macro-97911315.html) in confluence. I know for a fact it that you can sort by date or ascending order.

Victor
I can't see the Delete Own in Space Permissions under the "All" category. Why?
Asked by Merve Kosesoy:

I can't see Delete Own :

|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| All | **View** gives you permission to access the content in this space, and see it in the space directory and other places like the dashboard. **Delete own** gives you permission to delete any pages, blogs, attachments and comments you've created in this space (regardless of whether other users have subsequently edited the content). |


Answers:
author: Moses Thomas
body: [@Merve Kosesoy](/t5/user/viewprofilepage/user-id/1337608)first question, do you have permission to this space, if not contact space administrator.

Best!

comments: author: Merve Kosesoy
body: I do have all the admin rights.


author: Moses Thomas
body: [@Merve Kosesoy](/t5/user/viewprofilepage/user-id/1337608)Hmm I was hoping that you look at default space permission, when you log in at confluence administrator, is the delete mark as X in red, because default spaces permission works for only groups, so most likely you belong to this group, **confluence-users** and it set as default group in default space permission setting, so even if you have all space permission in a particular space and in the default setting delete own is marked as X , this might be the problem, i propose you enable this in the default setting, the try again and see what happens.

Best!
Exporting to PDF
Asked by Emily Errico:

I've been assigned to create custom formatting for exporting to PDF. There are a lot of attributes that can be customized, as is outlined [in the Atlassian documentation](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html "Customize Exports to PDF"). As a newbie to Confluence and CSS/HTML, I'm a bit overwhelmed by the possibilities.

Since there is so much that can be done, I'm curious to see how others have customized their PDF formatting.

What have you customized for your instance's PDF format? If you haven't customized anything yet, what are some things you'd like to have customized?


Answers:
author: jndeverteuil
body: In our case, it's the users adding it themselves when needed. It's not needed that often as usually it would be to export a page and send it to someone who doesn't have access to our wiki which is hosted locally.

It's nothing fancy :

*## Macro title: Export PDF in landscape*   
*## Macro has a body: N*   
*## Output: Selected output option*   
*##*   
*## by: Julien Nicolas de Verteuil*

*## [@Param](/t5/user/viewprofilepage/user-id/1345631) Landscape:title=Export in "Landscape"\|type=boolean*   
*## [@Param](/t5/user/viewprofilepage/user-id/1345631) MaxWidth:title=Max Width\|type=string\|desc=Input the max width (pixel or percent, i.e.: 100px or 15%).\|required=false*

<br />

*#if($paramLandscape == "true")*   
*\<style\>*   
*[@Bonifacp](/t5/user/viewprofilepage/user-id/1543366){*   
*size: 297mm 210mm;*   
*}*   
*\</style\>*   
*#end*

*#if ($paramMaxWidth)*   
*\<style\>*   
*td {*   
*max-width: $paramMaxWidth;*   
*}*   
*\</style\>*   
*#end*

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/25192iD14BAD7E9E6177C6/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/25193i22A5CAC971B4DBCE/image-size/large?v=v2&px=999 "image.png")


author: Emily Errico
body: Do you include this macro in templates so users don't have to add it every time they want it? Or is it not needed that often?


author: Wojciech Andryszek_Deviniti
body: Oh, man, it so good to know this. Thank you for the example. :)  

Best regards,  
Wojciech Andryszek


author: jndeverteuil
body: In my case, we developed a User Macro that can be inserted to any page and will not actually render anything. However, it will affect the output of the PDF export.

This macro is really simple and have so far only two options :

* Landscape mode
* Table min and max width

This was requested by some of our users who wanted to be able to choose on a page basis those settings. Sometimes, the table width wouldn't render very well and it's more a problem with browsers themselves rather than one with Confluence. Cells with long text would take all the spaces and other columns would be all cramped up. This fixed our problem :)


Tags: cloud

confluence-cloud

css

export

html

pdf
How do I exclude System Users from the People Directory?
Asked by Kelly Albrecht:

My People Directory has enough "System Users" that its more confusing than useful. Is it possible to fix this?

I'm talking about Cloud. This isn't an issue on the Server instance I have.


Answers:
author: Suren Raj
body: Hi, Kelly.

<br />

I'm afraid we can't hide or remove the user from people directory in confluence cloud unless you remove their application access to Confluence.

In case the system user is from third party plugin, the plugin might not work if the application access being removed.

Kind Regard

Suren Raj

comments: author: Kelly Albrecht
body: Thanks for your response. Do you know if there is an issue for fixing this in a future release?

You must agree it's pretty silly to have users like "Trello jira-trello-integration@connect.atlassian.com" in my "People Directory."


author: Suren Raj
body: Hi, Kelly.  

I understand your frustration. We have the following feature request regarding your request:

* <https://jira.atlassian.com/browse/CONFCLOUD-59128>
* <https://jira.atlassian.com/browse/CONFCLOUD-27622>
* <https://jira.atlassian.com/browse/CONFCLOUD-7837>

Please feel free to add a comment or engage in the conversation. Product managers and our developer staff are constantly watching these feature requests; please help them understand the impact of this feature on your daily workflow. Keep in mind that this is where other customers will see your feedback as well; overall this will be a much more visible and productive place to communicate.

Cheers  
Suren Raj


author: Kelly Albrecht
body: Thank you so much!


Tags: cloud

confluence-cloud
Needed: Web clipper (similar to "Clip to OneNote")
Asked by Michael Woffenden:

We're converting most of our content from OneNote to Confluence but in the process are truly missing the likes of a cool tool such as "Clip to OneNote".

With "Clip to OneNote" we can capture the full page, region, article (perfectly formatted) and even a bookmark, and it creates the page immediately in OneNote.

![screenshot_1576.png](/t5/image/serverpage/image-id/25087iC0240C8CBC83AEC5/image-dimensions/609x564?v=v2 "screenshot_1576.png")

Confluence desperately needs a way to do the same.

Is there anything out there even close?


Answers:
author: Frank Peters
body: For JIRA exist something better.   
See [Capture for Jira](https://www.atlassian.com/software/jira/capture "Capture for Jira _ Atlassian")

comments: author: Michael Woffenden
body: Thanks Frank, I'm trying it out now. The UI has a few quirks (no *undo* capability for one) but we'll see how it goes.


author: jndeverteuil
body: I could suggest to look into the [Shared Links Blueprint](https://confluence.atlassian.com/doc/shared-links-blueprint-407724258.html) as it has a "...**Share on Confluence** \[that adds a\] button to your browser's toolbar...".

I use the feature from time to time. It doesn't capture the whole page, but it creates a neat page in the Shared Links page hierarchy that the Blueprint creates!

comments: author: Michael Woffenden
body: Is that the same as the "shared links" bookmarklet? I do use that but it only creates a page with a link on it. Pretty limited.


author: jndeverteuil
body: Yes, that would be it! Indeed limited, but did the trick for me. I'll keep an eye out if I see anything else useful I'll write back :)


Tags: cloud

confluence-cloud