youngmon/atlassian-qna huggingface dataset:
Program & Project Delivery Measurement and Reporting
Asked by John R Nord:

I'm looking to implement tracking, measurement and reporting for different stages of the project lifecycle. Examples of to-be calcs are below. Can someone pls recommend JIRA plug-ins which would be best suited? Thank you in advance!!!

1. Requirements Gathering Schedule Variance -- Difference in planned requirements completion date versus actual completion date

2. Requirements Stability Index: Measure the stability of requirements across different phases of the project lifecycle

3. Scope Change Mgmt: Process to formally assess, approve, and track the number and impact of scope changes

4. Dev/QA Schedule Variance -- Difference in planned software development \& QA completion date versus actual completion date

5. Milestone Schedule Variance - Difference in planned project activities (approvals, documentation, and other non-dev activities) completion dates versus actual completion dates

6. Overall Project Schedule Variance - Difference in planned requirements completion date versus actual completion date

7. Project Quality Variance -- Metrics to track pre \& post-production bugs for each project


Answers:
author: Fabian Lim
body: Hi [@John R Nord](/t5/user/viewprofilepage/user-id/5365507)

Welcome to the community!

It looks like you have custom reports that you are looking for so you need a flexible reporting tool. Therefore, I would recommend eazyBI ( [@eazyBI Support](/t5/user/viewprofilepage/user-id/510356) ). You can create pretty much any type of report and their support is great.

Some example of graphs you are looking for: <https://eazybi.com/accounts/1000/dashboards/5942-project-overview>

It does require some practice, so I put some tutorials here:

[https://www.youtube.com/watch?v=7o1-bD-H35w\&list=PLfT-FCf6oX20TNvElTxY2tCGplPMIFTHt\&index=6](https://www.youtube.com/watch?v=7o1-bD-H35w&list=PLfT-FCf6oX20TNvElTxY2tCGplPMIFTHt&index=6)

Regards,

Fabian


Tags: cloud

jira-service-management

jira-service-management-cloud
How to hide project on portal?
Asked by Wioletta:

Hello,  
I have two projects, but only one should be visible on portal. I made in my settings one project as hidden, but i still can see the statuses and on project i can see it is visible. How can i disable it (make this one project invisible on portal)?  

See screenshots.  

Thank you in advance!


Answers:
author: Jovin
body: Hey Wioletta,

Because you have access to both projects in the Agent side, you can see them both in the Customer Portal. I'd recommend you create a separate customer only account for testing of such matters.

You could then invite that customer only to the portal required and confirm that they can only see things from that portal.

Hope that helps!


author: Wioletta
body: ![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/342151i12CC0370452AB2D2/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342152iACC49ACFA4DB7C57/image-size/large?v=v2&px=999 "2.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Copy current SLA to a custom field
Asked by Dominik Ka?mierski:

Hello Atlassian community.

We have a few SLA configured for different statuses. I would like to show currently counted SLA in a queue. I know that I can't add dynamic field for a queue.

Is it possible to create a custom field which would copy current SLA value, so I could add this one custom field to a queue?

I tried using post-functions in workflows, but SLA is counted after the transition so it couldn't copy anything and because of that status change wasn't possible (internal server error showed up).

I also tried to use automation, but SLA value wasn't copied. I tried this on text custom field and date custom field. I also struggled with choosing right automation trigger to have SLA copied right away after status change.

Thank you!


Answers:
author: Jack Brickey
body: Hi [@Dominik Ka?mierski](/t5/user/viewprofilepage/user-id/5507406) , welcome to the Community. I am confused by your request. Why would you want to take a snapshot of the current SLA to display in queue. In any event I do not believe it will be possible to do this. Can you explain your use case?

comments: author: Dominik Ka?mierski
body: Hello! Thank you for your answer.

We have a few queues. Some are dedicated for apps supported by certain user groups and they have separate SLAs configured. We have also main queues with all tickets and all open tickets (without division for certain groups). In those 2 queues we would like to see current SLA assigned to the group. Currently we would have to add about 7 additional columns to those 2 queues in order to see which SLA is currently counted.


author: Jack Brickey
body: I guess I still don't quite follow why simply using the SLA as a column in your queue would not suffice or how that would be any different if using a custom field. In any event, as stated, previously, I don't see how this would be possible to achieve.


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud
Atlassian Assist: Users creating request channel
Asked by Aman:

Hi there,

We are using Atlassian Assist, mainly for the AI searches in our Confluence spaces. The users in Slack can create a private channel without any issues, they can also do /add and then add the Atlassian Assist app into the private channel. Now, when they go and try and select request channel to continue with the setup, they get the error message that reads:

**atlassian assist you don't have permissions to create a request channel in slack reach out to your admin for help**

From the slack perspective, they can create channels that are private. Is there an additional setting I am missing within the Jira service management section to allow all users to create a request channel?


Answers:
author: Jose Manuel Serrano
body: I'm also looking for a solution for this. It's annoying if the process itself is documented to not allow members of my team to add the bot to new channels. I feel like if they were admins they would be able to add the channel and select the project and the issue type.   

But I don't want them to be admins, and I haven't found an option to allow members/agents to set up a new channel.

I've tried to add them to the triage channel, but it doesn't have an impact, they have the same "you don't have permissions to create a request channel ...." message.


Tags: cloud

jira-service-management

jira-service-management-cloud
To create my own verified SSN
Asked by Davis C Wall:

Name::Davis C Wall {#toc-hId--349616946}
----------------------------------------

Zip code : 31126

Los Angeles California 90018

USA


Answers:
author: Marc - Devoteam
body: Hi [@Davis C Wall](/t5/user/viewprofilepage/user-id/5569748)

Welcome

What is your exact need?


Tags: atlassian-accounts

cloud

jira-service-management

jira-service-management-cloud

not-applicable
Jira Automation - is an issue created from mial, portal or Jira
Asked by Normann P_ Nielsen _Netic_:

I am looking to find this:

![Screenshot 2024-08-16 at 11.08.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/342103i2D1D80F0905F43A4/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 11.08.49.png")

In an automation - I have looked at smart values

<https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html>

and the output of

<https://jira.server.dk/rest/api/2/issue/JSMTEST-33>

without finding the key. I only want the automation (set Organisation) to run if the issue is NOT created via the portal - so that a "private request" selection is respected.

EDIT - Found the same here:

<https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-smart-value-for-the-channel-used-to-raise-a-request/qaq-p/1554339>


Answers:
author: Normann P_ Nielsen _Netic_
body: See <https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-smart-value-for-the-channel-used-to-raise-a-request/qaq-p/1554339>

![Screenshot 2024-08-16 at 11.19.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/342108i71A567DCF0453382/image-size/large?v=v2&px=999 "Screenshot 2024-08-16 at 11.19.42.png")


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
How do I check for an original eistmate value of an issue being added to a sprint?
Asked by Niclas Lundberg:

We have a board which filters all projects except 1.

The issues displayed are used to plan 1-3 upcoming sprints.

When adding a story/issue to sprint, we want to check if the **originalEstimate** value is set (ege not default ege **!== 0h**)

* When **changing the Sprint value from Null to \*
  -\>**
* If **originalEstimate == 0h** **-\>**
* **Send a Slack message to channel X**

How can I achieve this?

Thank you!


Answers:
author: Gideon Nolte _Jodocus_
body: Hi [@Niclas Lundberg](/t5/user/viewprofilepage/user-id/5233140),  

the outline you described is pretty much the rule itself. Checking for an originalEstimate is a bit tricky but it can be done with an advanced compare condition. See the screenshot below for the full configuration.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/260759i4836C490C10156E7/image-size/large?v=v2&px=999 "image.png")

Hope this helps. Feel free to let me know if you run into any more problems.  

Greetings  
Gideon
Do we have a JIRA Template OR Workflow for CI / CD Pipeline ??
Asked by Adil Bulsara _ADIL_:

Hi,

I am looking for a standard JIRA Workflow which can be used for CI / CD Pipeline.

THX,


Answers:
author: Curt Holley
body: Hi [@Adil Bulsara _ADIL_](/t5/user/viewprofilepage/user-id/5161501)   
This is a great example of what can be done: [(11) Release CI/CD Deployment through JIRA \| LinkedIn](https://www.linkedin.com/pulse/release-cicd-deployment-throughjira-abhinav-korpal/)  
But as he points out "*We have designed the workflow more structured into our working process. In DevOps Principles we have customized issue types to match the method of project management needs".*So, the best design for your teams, will be the design that makes sense in their pipelines and ways of working. for them, by them.
Does Beacon only alert us of a threat? Can it also stop it?
Asked by Mukherjee, Sraman:

Being highly impressed by the abilities of beacon and planning to integrate it into our JIRA work space - may I kindly know if Beacon's functionality is only limited to sending alerts of a threat or can it also take actions to stop it right away


Answers:
author: Curt Holley
body: Just detection, alerting...as far as I am aware/can tell. [Beacon \| Intelligent threat detection for Atlassian products](https://www.atlassian.com/software/beacon)

comments: author: Mukherjee, Sraman
body: Thanks [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) for taking time to reply, so I just had one more quick question and it would be great if you could answer that - does Beacon only work in Jira Cloud or does it also work in Data Center?


author: Oliver Siebenmarck _Polymetis Apps_
body: Hi [@Mukherjee, Sraman](/t5/user/viewprofilepage/user-id/5231988) ,

As far as I know, Beacon is currently only available for Cloud instances, not for DC. Also, it's worth noting that it sits above the product (Jira/Confluence), from test-driving with it, I believe it's meant to watch over multiple instances, certainly multiple products.


Tags: guard
Automation
Asked by Nagarjuna Busireddypally:

I am trying to automate this when an issue is created and assigned to epic, then the team(field) value from epic should be automatically copied to created issue.

I tried direct functionalities however it is not working as expected


Answers:
author: Bill Sheboy
body: Hi [@Nagarjuna Busireddypally](/t5/user/viewprofilepage/user-id/5103416)

The branch type of *Most Recently Created Issue* refers to issues created during the rule execution.

Instead consider referencing the parent issue's field directly, and if that does not work, you may need to first branch to the the parent and save the value in a created variable and then use it.

Kind regards,  
Bill


author: Curt Holley
body: Try something like this [@Nagarjuna Busireddypally](/t5/user/viewprofilepage/user-id/5103416)   
![Teamauto.png](https://community.atlassian.com/t5/image/serverpage/image-id/260380i0CA17426980B1E69/image-size/large?v=v2&px=999 "Teamauto.png")


author: John Funk
body: Hi Nagarjuna,

Please see this previous post about setting the Team field.

<https://community.atlassian.com/t5/Jira-articles/Automation-Set-your-Advanced-Roadmaps-Team-automatically-when/ba-p/1761588>


author: Valerie Knapp
body: Hi [@Nagarjuna Busireddypally](/t5/user/viewprofilepage/user-id/5103416) , thanks for your question.

Please can you share the rule and what you have so far? Even an anonymised version would be helpful.

I usually find that there is some issue with the branching in this type of cases.

If you share the rule, either I or someone else will try to help.

Cheers

comments: author: Nagarjuna Busireddypally
body: ![s2.png](https://community.atlassian.com/t5/image/serverpage/image-id/260151iD230A721D1F542A6/image-size/large?v=v2&px=999 "s2.png")

This is what i tried but it is not working at all
Automation
Asked by Adil Bulsara _ADIL_:

Hi,

I would like to do an action, say assign the issue to somebody when the Issue is moved to status "XYZ". When The issue status is changed to "XYZ" then based on the value of the "Component" field of the issue, I would like to get the respective "Component Lead" defined in the Components section.

How can I get the value of the Component field of the current issue \& how do I get the corresponding value ""Component Lead" defined in the Components section for the mentioned "Component" value of the issue.

Pls help.


Answers:
author: Jack Brickey
body: Hi [@Adil Bulsara _ADIL_](/t5/user/viewprofilepage/user-id/5161501) ,

Have you tried using the **assign issue** action and choose **automatic**? I am assuming that you are leaving the issue unassigned during the create while maintaining component leads for every component? Please note that if you have more than one component listed then the issue would be assigned to the component lead associated with the first component that was added to the issue.


author: John Funk
body: Hi Adil,

You can't assign an issue directly to the Component Lead using automation yet, but there is a workaround that you can find here:

<https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-smart-value-for-Component-Lead-Lead-Developer/qaq-p/1458713>

If you create the custom field and then an automation rule to populate the custom field when the component is created, then you could assign the issue to the component lead by copying the value from the custom field to the assignee field.
Manual Trigger from an Epic to create stories and add the trigger epic as the epic link
Asked by Nikolaos Vlachos:

Hello everyone,

I am trying to create a manual trigger automation that will be triggered from an epic to create a set of specific stories for each epic. The only problem I have is that I am not able to map the stories to that specific epic.

When I am triggering the rule it creates the stories successfully except the epic link field.

I have tried all options on the Epic Link :

Copy from trigger issue.

Copy from Epic.

Copy from parent.

Copy from isssue.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/260154iAAD72F2C4CB6CE18/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/260155iB29484AD2082194A/image-size/large?v=v2&px=999 "image.png")

Any suggestions will be highly appreciated.


Answers:
author: John Funk
body: Hi Nikolaos,

What type of project is this? Team-managed? Company-managed?

Try using {{triggerIssue.key}} for the Epic Link field if it is Company-managed.

Use the Parent field if it is Team-managed.

comments: author: Nikolaos Vlachos
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148) that smart value worked. You saved me


author: John Funk
body: Great! Glad I could help.


Tags: epic

trigger
Need help with JIRA Automation
Asked by Adil Bulsara _ADIL_:

Hi,

I need help with JIRA Automation.

I want to set the Assignee of the issue to some value when the STATUS CHANGES TO EITHER CANCELLED, REJECTED OR IN DEVELOPMENT, However I have trying with various options, but nothing seems to be working.

1) I have tried when status value changes to (one of the above)

OR

When the issue is transitioned (status change in Workflow)

2) Added JQUERY AS WELL

{{fieldChange.to}} in ('REJECTED', 'CANCELLED', 'APPROVED - EM', 'IN DEVELOPMENT', 'READY FOR UAT' ),

If the status is changed from "A" to "B", I want to do some action when the status is changed to "B", However the automation remembers only the initial value of the Status (i.e. "A" \& not "B").  

Pls help.


Answers:
author: Hana Ku?erov?
body: Hi [@Adil Bulsara _ADIL_](/t5/user/viewprofilepage/user-id/5161501) ,

please use the trigger, which is called "Issue transitioned". Then fill in the field "To status" select all the statuses like REJECTED, CANCELLED, ...

comments: author: Adil Bulsara _ADIL_
body: Sorry. Didn't understand the second statement "Then fill in the field "To status" select all the statuses like REJECTED, CANCELLED, ...". Pls explain.

I am already doing the following ::

When :: Issue transitioned

to

"CANCELLED"

Then :: Assign the issue to

Issue creator


author: Hana Ku?erov?
body: Hi [@Adil Bulsara _ADIL_](/t5/user/viewprofilepage/user-id/5161501) ,

I meant this field:

![Sni?mek obrazovky 2023-05-30 v?19.34.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/260299i917FEEA48AAB4818/image-dimensions/407x188?v=v2 "Sni?mek obrazovky 2023-05-30 v?19.34.21.png")

If you want to do something, when the issue is transitioned to the status REJECTED or CANCELLED or IN DEVELOPMENT, select all these statuses in the field To status.

If your rule is not working, can you please share the screenshot of your rule?

Also have you looked into the audit log, why it is failing?

Thank you.
Send Slack notification alerts when Estimated Start Date is passed and Workflow status is Backlog
Asked by Mazen ElAasser:

I want to send automated slack notifications to owners of Jira tickets when the Estimated Start Date (Field) has passed and the Workflow status is Backlog. Is this doable?


Answers:
author: Manoj Gangwar
body: Hi [@Mazen ElAasser](/t5/user/viewprofilepage/user-id/5116042) ,

Perhaps something like the rule below would help you:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/260030i682A5084CBB75AE7/image-size/large?v=v2&px=999 "Capture.PNG")
Check status of child issues with Jira Automation
Asked by Ramiro Fontes:

Hi everyone, how are you?

I am trying to do an automation that sends a notification when an Epic is marked as done, but any child issue, bug, tasks or stories are in any other status besides Done,

I am using Smart Values but I am not sure how to retrieve information from the child issues,

Sorry if this is a simple question, I am pretty new to this


Answers:
author: Stefan Salzl
body: Hi [@Ramiro Fontes](/t5/user/viewprofilepage/user-id/5227324) - welcome to the community,

could you provide a screenshot of your current automation rule/how far you've gotten so far?

Furthermore:  
Would jo just like to send a notification or should the transition of the epic be denied when any child issue is not done?

Best  
Stefan

comments: author: Ramiro Fontes
body: Hi Stefan! Thanks for the welcome :)

I think I actually was able to do it, we have some custom fields already that check the amount of child issues a task or epic has, and another one that checks the amount that is marked as done,

So I made a simple automation that is triggered when a issue is marked as done, and if it finds that the total of child issues is higher that the amount of child issues in "Done", it sends a notification to the Assignee,

Thanks again for the welcome!

Best Regards,

Ramiro
i need help in automation
Asked by Deepthi DK:

the question is i need to count the number of bugs which was generated by qmr using jira bot and to update automatically


Answers:
author: John Funk
body: Hi Deepthi - Welcome to the Atlassian Community!

Can you provide some more information? How do you know that the bug was generated by qmr? What is unique about them? And what are you updating? What fields?
Confluence Automations - scheduled page copy
Asked by Anne Warmer:

Hi everyone,

I'd like to user confluence automations to schedule a page tree to be copied into a different space every night. I've got two problems:  

1. If I use the schedule trigger how do I determine the current page?

2. Is it possible to include child pages? if yes - is there a limit to the number of children?

Thanks for your help, Anne


Answers:
author: Andrei Mokin
body: Hi ,

have same trouble, not able to copy page with related childrens by using Automation...(idea here is to copy to another space as well rename each page)

Kind Regards


author: Darryl Lee
body: To use a scheduled trigger to copy a specific page, you'll need to use a [CQL condition](https://support.atlassian.com/cloud-automation/docs/conditions-in-confluence-automation/#CQL). Weirdly [CQL](https://developer.atlassian.com/cloud/confluence/cql-fields/) doesn't let you specify a Page ID (which would be the most foolproof method), so you have to do something like:

```
space=HELP and title="YOUR PAGE TITLE"
```

And ugh, yeah, it looks like the [**Copy page** action](https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/#Pages-and-blogs) does \*not\* give you an option to copy children.

So... kind of a bummer.

If you really needed this functionality and can't wait for Atlassian to someday add it, you might need to purchase ScriptRunner, which has a built-in [Copy Page Tree](https://docs.adaptavist.com/sr4cc/latest/features/built-in-scripts/space-administration-built-in-scripts/copy-page-tree) script.

What I don't see is how to get the "code" for that built-in script so that you can make it a [scheduled Script Job](https://docs.adaptavist.com/sr4cc/latest/features/script-jobs).

Maybe somebody from Adaptavist could weigh in on that.

comments: author: Anne Warmer
body: Hi Darryl,

thanks for your answer. As we don't have scriptrunner licensed in confluence we are currently looking into the "send a Web Request" action of automations and trying to copy the pages via rest api (<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content---children-and-descendants/#api-wiki-rest-api-content-id-pagehierarchy-copy-post>)

According to the Atlassian support. That should be feasible.