youngmon/atlassian-qna huggingface dataset:
Confluence server sometimes throws 403 error
Asked by M?ris Mek?s:

We have setup with Jira server running behind proxy, Active Directory user sync, SSO configured, Confluence environment is visible only in corporate network, all necessary firewall rules established.  

Sometimes when users previously authenticated in Confluence via corporate LAN/WiFi and switches to corporate VPN, confluence starts to throw 403 errors on every page user tries to access. This is happening randomly and can not be reproduced with 100% accuracy. Usually, if user sees 403, other users on same VPN or corporate network have no issues at all.

I think it started when we have destroyed previous whitelist config on proxy and created new from scratch. New config contains all prod network IPs we have.

I dont think someone can provide exact solution to this issue but I am looking for advises where to look and from where to start troubleshooting as i can not find where this 403 error is logged.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

403 should be logged by the proxy access logs.

Best

JP

comments: author: M?ris Mek?s
body: Thank you for pointing. I was able to dig for blocked (403) IP addresses in proxy access logs and compare against our whitelist. In the end it is not Confluence fault but issues with obtaining organisation IP via VPN which is completely different problem to investigate.


Tags: confluence-server

server
Table issue - Page frozen
Asked by Bastien Hullessen:

Hello the Atlassian Community!

I have a very annoying issue since the new Confluence tables update a few weeks ago...

Everytime I want to create a table, even with only 2 columns, the page freeze after a few seconds, and I need to reload the page, so I really can't use tables anymore.

It's the same for other people in my team.

Am I the only one with this issue?

Do you know if I could do something on my side, or if a fix is planned by Atlassian team?

Many thanks in advance for your help!

Best,

Bastien


Answers:
author: Vero Rivas
body: Hi [@Bastien Hullessen](/t5/user/viewprofilepage/user-id/3776477)

It has been a long time, but surely it is already solved, next time check the status of the application in the following link

<https://status.atlassian.com/>

Cheers


Tags: cloud

confluence-cloud

freeze

issue

table
merge two wiki spaces for keeping documentation at two places in sync
Asked by Dhavval Aarya:

Hi,

I have a small query about keeping documentation of two spaces synced or possibility to merge pages or content(better) from one space to another. Is there any possibility?

We manage documentation of our product but unable to manage a draft and production version of documentation.

Any help would be really appreciated.

Best Regards,


Answers:
author: Kirstin Seidel-Gebert
body: Hi [@Dhavval Aarya](/t5/user/viewprofilepage/user-id/2884400)

I'm not aware of any solution that does publishing like Scroll Versions. We are using it for years now for our software documentation and are very satisfied.

It is really worth its price.

Cheers,

Kirstin


author: Matt Reiner [K15t]
body: Hey [@Dhavval Aarya](/t5/user/viewprofilepage/user-id/2884400)

I've been tech writing in Confluence for a few years now, and I remember having this same problem. Originally, my team went with the "Write in an Authoring Space and Move for Publishing" approach mentioned here: <https://www.k15t.com/rock-the-docs/documentation-guide/versioning>

When I found the manual moves were too slow and annoying, I adopted a publishing app like [Comala Publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=server&tab=overview) or [Scroll Versions](https://marketplace.atlassian.com/apps/1210818/scroll-versions-for-confluence?hosting=server&tab=overview) (now I work with the team that makes Scroll Versions).

You might also consider something like [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=server&tab=overview), which you can combine with Scroll Versions to do all of this in one space. Users can see the latest version you've shared with them while you work on the draft of the next version.

Also, you could ask in the #confluence channel in the [Write the Docs Slack](https://www.writethedocs.org/slack/). Lots of experts in there.


author: James Conway
body: Hi [@Dhavval Aarya](/t5/user/viewprofilepage/user-id/2884400)

Have you considered Comala Publishing? The app allows you to publish from draft spaces to published spaces, track what pages and spaces are in sync, publish entire spaces or single pages and copy entire spaces.

You can check out our marketplace listings and website for more information. If you have any questions, please reach out to our super friendly support team at [support.comalatech.com](https://support.comalatech.com).

Please note that I work at Comalatech and there are other Atlassian apps on the Marketplace that may also suit your requirements

Kind regards

James - Senior Product Manager at Comalatech


author: Dhavval Aarya
body: Hi Matt,

these are very expensive add-ons. Is not there any solution for cheaper price?


Tags: confluence-server

content

merge

page

server
Limit list of IPs to share Confluence Pages
Asked by marina_tsimbler:

Hey,

I want to share Confluence Pages with some non-Confluence users (for example, customers), but I would like these pages will be available only for limited list of IPs. Is it possible?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: This is not currently possible.


author: Kesha Thill
body: Hey [@marina_tsimbler](/t5/user/viewprofilepage/user-id/3776398) !

I wanted to give you an update on your request above. We've recently launched a beta program for IP allowlisting that's available for Confluence, Jira Software, and Jira Service Desk Cloud Premium customers and evaluators. If you're still interested, you can learn more about the feature and how to enable it by visiting our documentation for IP allowlisting [here.](https://confluence.atlassian.com/cloud/ip-allowlisting-998658750.html)

Please reach out if you have questions!


Tags: cloud

confluence-cloud
recovery_admin user is not able to change the admin password in the recovery mode.
Asked by techtailorsaus:

I followed the tutorial in regards to reset my admin password on confluence server, however, the recovery_admin user seems to have only reading rights, therefore I can't change anything. Can someone help me reset my admin account of confluence? I am using Linux OS.


Answers:
author: Patrik Strand
body: I have the same problem. (Worth noting is that I imported the data using restore on a recovery file from a different server.)

I can't delete a user or edit password

2020-09-20 21:13:35,433 ERROR \[Long running task: Delete User: donald\] \[core.task.longrunning.AbstractLongRunningTask\] runInternal Error during user deletion

-- url: /admin/users/removeuser-confirm.action \| referer: http://localhost:8090/admin/users/removeuser.action?username=donald \| traceId: ee2ef0bdcb5e7895 \| userName: recovery_admin \| action: removeuser-confirm

com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate

---- EDIT PASSWORD log

-- referer: http://localhost:8090/admin/users/setuserpassword.action?username=patrik \| url: /admin/users/dosetuserpassword.action \| traceId: e040ee3b872a5423 \| userName: recovery_admin \| action: dosetuserpassword

2020-09-20 21:12:11,607 ERROR \[http-nio-8090-exec-7\] \[confluence.user.actions.CreateUserAction\] execute Failed to create user: pat

-- referer: http://localhost:8090/admin/users/createuser.action \| url: /admin/users/docreateuser.action \| traceId: 6eaf42f9199bfaf1 \| userName: recovery_admin \| action: docreateuser

com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate


author: JP _AC Bielefeld Leader_
body: Hi,

so you tried:

<https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

Best

JP

comments: author: techtailorsaus
body: Hi,

I did try it a few times. I can log in with the recovery_admin account but I can not change anything. Every time I try to reset my original admin password, it throws an error

* Failed to change the user password. Check your server logs for more information.

The account shows the ready only access. I tried to find the logs at few places but I couldn't find anything useful. Any suggestions on what to do next?

\~M


author: JP _AC Bielefeld Leader_
body: Hi,

search for a file named application.log

Best

JP


author: techtailorsaus
body: Hello,

I couldn't find 'application.log' anywhere but I found the following in atlassian-confluence.log.

2020-02-24 10:37:11,237 WARN \[http-nio-9100-exec-10\] \[atlassian.seraph.auth.DefaultAuthenticator\] login login : 'recovery_admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

It seems the recovery_admin doesn't have permission to change anything. Can we change the writing permissions of the user somehow?

\~M


Tags: confluence-server

server
Is it possible to open modal/pop-up window by special link inside of Confluence page?
Asked by Confluence user1:

Hello Dear Community!

Could I please ask a question about Confluence Cloud?

Is it possible to post some sort of link with some special attributes/tags or with special addons/macros which would open modal/pop-up window without leaving a Confluence page, without opening anything in another tab of the browser, without loading anything inside of the current page in Confluence where this link was placed?

User scenario:

1) user opens Confluence page, reads it and then clicks at the \*special link\*;

2) modal/small pop-up opens - for example, with some sort of 3rd party web form inside of iframe;

3) user performs some operations inside of pop-up/modal window (maybe adds some data to the 3rd party webform), then closes it and continues to read the same Confluence page such it was in turn #1.

Is anybody reached the same scenario?

Sincerely,

Alexander


Answers:
author: Shannon S
body: Hello Alexander,

Thank you for contacting us about this.

There's not a way to have links open in a new tab other than using CMD + or right-click in your browser.

I was able to find a feature request for this below, which you can vote on and follow for updates in the future:

* [CONFCLOUD-34088](https://jira.atlassian.com/browse/CONFCLOUD-34088) *Provide the ability to create a link in Confluence that will open in a new tab*

Let me know if you have any questions about that.

Shannon

comments: author: sidar.sahin
body: Hi Shannon,

Is there a way to open form Confluence a popup which contains a html page or video?

Thanks

Sidar


Tags: confluence-cloud
How to insert an fully functional iframe into Confluence page in edit mode?
Asked by Confluence user1:

Dear Atlassian Community,

could I please ask a question about Confluence (cloud)?

I would like to know is it possible to insert an iframe into Confluence page such way that this iframe would be fully operational and clickable in edit mode of the page? I made an experiment with HTML macro. And I've found that it's impossible to click on something inside of the iframe (for example it's impossible to click on the link inside rendered iframe) inside of HTML macro in edit mode of the page. It only shows content (for example, some 3rd party website) but anything inside of it couldn't be clicked.

Sincerely,

Alexandr


Answers:
author: Diego
body: Hello [@Confluence user1](/t5/user/viewprofilepage/user-id/1794397) !

As I understand, you need to have an iFrame that is fully operational within the editor even while in edit mode.*I can start my answer by saying that this is not possible.*

When editing a page, what we see in the place of a macro is its placeholder. Here is an excerpt from our documentation:
> ***Macro Placeholders***
>
> *Macro placeholders are displayed in the editor where you have added a macro to the page.* *When editing a page, you can:*
>
> * *Double-click a macro placeholder (or click the placeholder and choose Edit) to open the macro dialog window and edit the macro's parameters*
> * *Select a macro placeholder to cut, copy and paste the macro*

We can think of them as "not running" when they are in edit mode. When we publish the page, they "start to run" after the procedure has finished (page publish).

You can check more details about macros here:
> * ++**[\[Confluence Cloud\] Macros](https://confluence.atlassian.com/confcloud/macros-724765157.html)**++

I hope this clears your questions! Let us hear from you.


Tags: app

cloud

confluence-cloud

html-macro

iframe

macro
How to import a Confluence Server space to a Confluence Data Center space
Asked by Jeanne T:

Hello,

One of our customer has a Confluence space located on premises and would like to migrate it to our Jira Data Center instance located on AWS.

I don't want to make any change to the other spaces created on our instance.

I don't want to use the backup/restore because I'm afraid it would delete all the existing spaces. I just need to import one space.

No space is on Confluence Cloud. Only Server or Data Center instances.

The customer has created an XML file. I want to import this file.

Is it possible and how?

Thank you for your answers.

Best regards,

Jeanne


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Atlassian has this [documented](https://confluence.atlassian.com/doc/restoring-a-space-152036.html) pretty well


Tags: confluence-server

server
Error while linking JIRA to confluence
Asked by ramitha.jayakumar:

![Issue - confluence jira.png](/t5/image/serverpage/image-id/84170iCB84BF04D074BC7A/image-size/large?v=v2&px=999 "Issue - confluence jira.png")


Answers:
author: Christian Patterer
body: Hi,

is the base URL correct? 504 might be a timeout...

Regards, Chris


author: Jessica
body: [@ramitha.jayakumar](/t5/user/viewprofilepage/user-id/3776140), first welcome to the Atlassian Community!

It does look like you might have a timeout like [@Christian Patterer](/t5/user/viewprofilepage/user-id/183937) mentioned.

On another question thread where this is marked solved the accepted answer is,

"This means the Jira server you have set up in the application link is not responding to the query. Go to admin -\> application links and check the link is correct. If it is, then check that Jira is currently running on that url, and then that your Confluence has a route across your network over to the Jira."

<https://community.atlassian.com/t5/Confluence-questions/When-trying-to-integrate-Jira-issues-in-confluence-getting-quot/qaq-p/1083315>

comments: author: ramitha.jayakumar
body: Thank you so much. your response helped and I am able to link JIRA to my confluence spaces


author: Jessica
body: It was my pleasure [@ramitha.jayakumar](/t5/user/viewprofilepage/user-id/3776140) ! Glad that worked for you!


Tags: new-to-confluence
How to get an email/notification whenever someone comments on confluence page
Asked by Simon Kalin:

Basically the title!

I need to get notifications when a user comments on a page, but I can't find that menu


Answers:
author: Daniel Ebers
body: Hi Simon,

welcome to the Atlassian Community!

You should succeed by "watching" a page - or a space.

Please refer to <https://confluence.atlassian.com/doc/watch-pages-spaces-and-blogs-139579.html> if this meets your needs.

Cheers,  
Daniel


Tags: cloud

confluence-cloud
User macro
Asked by Yogesh Mude:

Team,

We are using Jira issues macro which will fetch the issue filter data and displays it in table format. In that, there is one cell called "Billing Status" which has values like Running, Started and Done, etc..

So we want this billing status field values should show in different colors like Yellow, Red, and Green Respectively.

I tried to search around it and got the below previous community discussions but it doesn't help me.

<https://community.atlassian.com/t5/Confluence-questions/Conditional-formatting-in-Confluence/qaq-p/111762>

<https://community.atlassian.com/t5/Confluence-questions/Conditional-formatting-in-user-macro-breaks-macro-editor/qaq-p/1126611>

[@Bill Bailey](/t5/user/viewprofilepage/user-id/502089) [@Davin Studer](/t5/user/viewprofilepage/user-id/781467) can you guys help me with this.


Answers:
author: Fabian Lim
body: Hi [@Yogesh](/t5/user/viewprofilepage/user-id/246167),

You may have use a 3rd party plugin such as [Table Filter and charts](https://docs.stiltsoft.com/pages/releaseview.action?pageId=42239760) to accomplish this.

Regards


Tags: confluence-server

format

server
How does the Server version use SAML to connect to the company's internal IDP?
Asked by kai tian:

How does server version Confluence use a free API or plugin to access the company's internal SAML IDP?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: There are lots of [SAML Apps](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=saml) in Marketplace for Confluence.


Tags: confluence-server

server
Find "Error rendering macro 'excerpt-include" in my Sites
Asked by Hanna_Pfadenhauer:

Is there a quick way to check all my sides for "Error rendering macro 'excerpt-include"?


Answers:
author: Manon Soubies-Camy
body: Hi [@Hanna_Pfadenhauer](/t5/user/viewprofilepage/user-id/3775959) and welcome to Community!

You can find all pages using excerpt-include in the "Macro usage" page:

* In Confluence Cloud, <https://your-site-url.atlassian.net/wiki/admin/pluginusage.action>
* In Confluence Server, <https://your-confluence-url/admin/pluginusage.action>

Hope this helps,

- Manon
immigrant confluence to another server with one license
Asked by Kunlin Yu:

I want to immigrant confluence from one server to another.

But I have only one license.

During the immigration, may be, there will be two confluences in running status, for about one hour.

I want to know that, If i deployed the new site, What will happen to the old one?

Will the old one stop service immediately?

Can I turn the old one into "maintenance mode" and publsh one page tell the user "login later please"?


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

should be working with the same license w/o problems.

Best

JP


Tags: confluence-server

server
Embedding Google Drive document in Dashboard does not work
Asked by Shaun Scallan:

I have changed the sharing permissions on the doc I wish to embed in the Dashbaord I am building and I get "**drive.google.com** refused to connect." Anyone with link can access the Google drive stored doc. Any help here? I need to be able to incorporate other content in the Dashboard. Thanks.


Answers:
author: Mike Bedney
body: I ran into this issue but instead of a google doc, it was a shared google calendar that I wanted to embed in a page. For anyone curious: I just used an html macro and copy/pasted the embedded code that google provides under the calendar settings.

The solution to getting rid of the *"**drive.google.com** refused to connect"*error for me was to make sure I was logged into a google account at the time I was viewing the calendar. I created a warning box to point this out for colleagues that might stumble upon the page too.

* Worth checking the share settings of your calendar as well cause it can be set to public, only those with your company domain, etc.... which will play a factor for who will/won't see this error.


author: Daniel Eads
body: Hey Shaun, welcome to the Community!

I've encountered this error before - this happens when **Publishing** isn't enabled for the document. Sounds like you've already got the sharing link in Confluence, so you're already halfway set up!

From the **File** menu in your Google document, you'll need to select **Publish to the web**

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/85652i81ED7BAB4ECF5F63/image-dimensions/358x362?v=1.0 "image.png")

and then click the Publish button in the popup window that appears:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/85653i6969308616AA8D89/image-dimensions/475x264?v=1.0 "image.png")

After that, you may need to refresh the preview in the widget connector macro in Confluence.

Cheers,  
Daniel

comments: author: Shaun Scallan
body: Thanks Daniel, much belatedly.


Tags: cloud

confluence-cloud
Remove user from Space > Space Tools > Permissions > Individual User
Asked by Kathryn Reddie:

I have a number of users who have specific space access that have left our organisation. I'd like to remove them from the Individual Users list entirely.

Is there a way I can do this?

I know I can deselect all (and have) but the list is messy and difficult to negotiate.

Thanks in advance.  
Kathryn.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: You found the solution. Deselect all. :) Sorry I don't have better news for you.

comments: author: Kathryn Reddie
body: Thanks Dave.


author: Tom Tong
body: Deselect all access and the individual user will be removed entirely from the list after page refresh.


author: That Guy
body: Can't believe I had to google this


Tags: confluence-server

server
Where could I check out examples of well designed and implemented team space?
Asked by Dmitry V Sidorov:

**I'm a software engineer in a team of 6 developers.** My organization is looking into using Confluence. I was asked to research and present on 'team space'. As part of my research I'd like to check out how others organize their team spaces.

**I was given this as one of the examples out here:** <https://confluence.ihtsdotools.org/display/FHIR/Meetings> - there is a number of good ideas here but I'd like to see a bit more specific examples e.g. Conf space for small software dev team. Makes sense?

Thanks in advance,

Dmitry Sidorov


Answers:
author: Kat Warner
body: There are likely to be screenshots of great spaces in the articles section [here](https://community.atlassian.com/t5/Confluence-articles/bg-p/confluence-articles)

Here are 3 good ones to check out:

* [Confluence Formatting Basics, Part I: Making Your Page Readable](https://community.atlassian.com/t5/Confluence-articles/Confluence-Formatting-Basics-Part-I-Making-Your-Page-Readable/ba-p/1171919)
* [So you're new to Spaces on Confluence... now what!?](https://community.atlassian.com/t5/Confluence-articles/So-you-re-new-to-Spaces-on-Confluence-now-what/ba-p/993007)
* [Top 5 Beginner Tips for Confluence](https://community.atlassian.com/t5/Confluence-articles/Top-5-Beginner-Tips-for-Confluence/ba-p/991642)

comments: author: Dmitry V Sidorov
body: Kat, thx for your note - I'm checking out resources you posted and will let you know how it goes. Cheers ;-)


author: Dmitry V Sidorov
body: Hi Kat,

I'm actually specifically looking for **space examples** (and provided a link to a public space that was suggested to me earlier). Sooo... meaning, more examples like linked one - not how-to's, best practices, etc although that info is also useful. Does it make sense?

Thx again for suggestions Kat ;-)


author: Kat Warner
body: I'll see what I can find :)


author: Ruchira Parchur
body: I agree with [@Dmitry V Sidorov](/t5/user/viewprofilepage/user-id/3775422) . We have recently moved to Confluence and I'm still struggling to find a good example of a well used Space/Pages/Links/Media etc. I have gone through a lot of How to...articles but not noticed any examples/sample work-spaces that could be a starters heaven.

comments: author: Proxy mail
body: Hi [@Ruchira Parchur](/t5/user/viewprofilepage/user-id/3796763) , [@Dmitry V Sidorov](/t5/user/viewprofilepage/user-id/3775422) , [@Kat Warner](/t5/user/viewprofilepage/user-id/1210828) I agree with Ruchira as it has taken my team a lengthy effort trying to find a well-structured confluence space to draw inspiration from.

I wanted to get in touch to see if your previous conversation did manage to successfully find any existing confluence spaces of a company that might have been helpful for yourselves and could be of similar assistance to us in onboarding swiftly to confluence.


Tags: new-to-confluence