youngmon/atlassian-qna huggingface dataset:
Team Calendars and JIRA
Asked by Michael Hofer:

I would like to sync my JIRA issues with Outlook 2010. After I have installed and configured Confluence and Team Calendars, I have noticed, that it's impossible to subscribe to JIRA calendars. Is there any way to do this anyway or do you have at least this feature on the roadmap?

We are desperatly looking for a solution...

Michael


Answers:
author: Sherif Mansour
body: We have a feature request for this https://jira.atlassian.com/browse/TEAMCAL-937


author: John D Patton
body: +1 (I would also love to see this feature)

\* According to the documentation "You cannot subscribe to JIRA Calendar types from Outlook"

<https://confluence.atlassian.com/display/TEAMCAL/Subscribing+to+Team+Calendars+from+Microsoft+Outlook>

I could not find an issue in <https://jira.atlassian.com/browse/TEAMCAL> for this
People calendar does not recognize some users
Asked by Pamela Lee:

I am attempting to add an event to the people calendar. Inputting anything into the who field produces an error no users found. I can't even find me (the site admin).


Answers:
author: Giuliano C.
body: Hello Pamela,

Looking through [JST-50606](https://support.atlassian.com/browse/JST-50606 "JST-50606"), it seem that you've got the fix for this performing the Rebuild of the [Content Indices from Scratch](https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch "Rebuild the Content Indices from Scratch").

Glad that it worked!

All the best for you,

Giuliano


Tags: calendar

user
is there a way to restrict team calendar creation?
Asked by Topher dailing:

is there a way to restrict calendar creation to admins or specific people/groups?


Answers:
author: SimonS
body: There isn't a restriction available for calendar creation I'm afraid.

This would be a great feature request though - I don't think it has been filed yet;

<https://jira.atlassian.com/secure/CreateIssue!default.jspa>

- Simon

comments: author: Topher dailing
body: I did file the feature request. Thanks.


author: Martin Sander
body: Could you link to this feature request? Here is another one: <https://jira.atlassian.com/browse/TEAMCAL-536>


author: Martin Sander
body: See <https://answers.atlassian.com/questions/178534>
How do you combine a Jira and Event team Calendars
Asked by Julio Mugabe:

I have done some googling for steps to do this but I have not come across them.


Answers:
author: MJ
body: The Team Calendars plugin is a plugin for Confluence, not JIRA.

Please look [here](https://www.atlassian.com/software/team-calendars/overview "Team Calendars") for more information.
New Entry, No Users Error...
Asked by Kit Plummer:

Ok, I'm just setting up the Team Calendars following this guide:

<https://confluence.atlassian.com/display/ATLAS/Dragons+Stage+4+-+Install+Team+Calendars+in+Confluence>

Unfortunately when I go to create a new entry, there are now users found.

I have Confluence pointing to JIRA successfully, and I can create the Calendar - what gives? Must've just missed something but I can't figure it out.


Answers:
author: Bhushan Nagaraj
body: Have you installed this plugin?

<https://marketplace.atlassian.com/plugins/com.atlassian.jira.extra.jira-ical-feed>

It is in step 3 of

<https://confluence.atlassian.com/display/TEAMCAL/Licensing+and+Installing+Team+Calendars#LicensingandInstallingTeamCalendars-3.ConfigureJIRAApplicationLinksforTeamCalendars>
Show a single Team Calendars event on a page
Asked by Danielle Zhu:

Here is my use case. There is a training space with a calendar. Each subpage is a training module with relevant content. Users would like to associate an event, a training session, with a module page. I don't think there is currently a macro to display a single event. Did I miss something?


Answers:
author: Sherif Mansour
body: We've got an open feature reuqest for this: <https://jira.atlassian.com/browse/TEAMCAL-135>

You may also want to check out <https://jira.atlassian.com/browse/TEAMCAL-104> which sounds like it overlaps with your use case a lot.

comments: author: Danielle Zhu
body: Thanks Sherif! I voted for both. :)
History on Team Calendar entry
Asked by Janene Hoffmann:

Is there a way to track the history of an entry within Team Calendar?

I would like to view who added entries and/or who modified entries within a calendar.

<br />


Answers:
author: Natasha Liberman
body: Ability to view historical changes is very important for any organization. One of the key features of confluence is page history, it's amazing that a popular add-on like calendars doesn't have the same.


author: Derek Matuszewski
body: Is there an update to this feature request?


author: Benedikt Spira
body: Now after several years is there any update ? Can I somehow browse through the history of calendar entries ?


author: John Paul Lee
body: Oct 17th, 2018, might as well keep this chain alive.


author: Brendan Lynch
body: The crickets are loud round here


author: William Zanchet [Atlassian]
body: Hi Janene,  

Unfortunately we don't have this feature yet, but I found a feature request that is put this topic on the table, as you can see here:  

https://jira.atlassian.com/browse/TEAMCAL-831  

I would strongly suggest that you vote on this feature request to increase its popularity and add it to your watchlist for future updates.  

Cheers,  

WZ

comments: author: Benedikt Spira
body: Is there any update on this feature request ?


Tags: calendar

history

track
Team Management - moving issues
Asked by Kristian Lauritsen:

Hi there

I am trying out the Team Calendar product and have some questions:

- I either get an error (500 - Invalid format: NaNNaNNaNNaNNaN) or my changes are not saved when from a calendar moving around on issues where I want the due data in the issue to change when I drag and drop. How to I enable drag and drop functionality in the calendar

- Is it not possible to plan a certain number of issue to 1 day according to their esimated time of complemetions. As I see it is only possible to have all day planning in the calendars using due date. I would like to plan on a hourly level.

<br />


Answers:
author: Azwandi Mohd Aris
body: It appears that there is a bug around drag-and-drop, as reported in <https://jira.atlassian.com/browse/TEAMCAL-854>. At this moment, the bug has been fixed by our plugin developer but it's currently waiting for deployment in Atlassian OnDemand, which may happen sometime next week. You might want to keep an eye on the bug report for further updates.  

As for hourly planning for JIRA Event calendar - this is not supported in the plugin. Only Event calendars support this.

comments: author: Kristian Lauritsen
body: What is the status on this one? I still have the error in our OnDemand solution


author: Azwandi Mohd Aris
body: The fix is planned to be deployed next Monday, during the regular maintenance window.
Team Calendar - Can we not show Saturday and Sunday
Asked by David J:

Is it possible to hide Saturday and Sunday on Team Calender, and/or make the week start on a Sunday?


Answers:
author: MatthewC
body: the calendar takes it's start/end days of the week from the local language pack.

if you want it to start on a Sunday, you will need to install the US pack and change your local user settings to US English. You will have to do this for every user so it's not a solution for a large install.

<https://translations.atlassian.com/dashboard/download?lang=en_US>

ref: <https://confluence.atlassian.com/display/TEAMCAL/Team+Calendars+FAQ#TeamCalendarsFAQ-CanIchangethestartingdayoftheweek?>

It's a common request, if you look at their Jira you will find:

<https://jira.atlassian.com/browse/TEAMCAL-741>

<https://jira.atlassian.com/browse/TEAMCAL-121>

<https://jira.atlassian.com/browse/TEAMCAL-466>
Need our monthly billing invoices
Asked by Theresa Scheerens:

We are not getting our monthly invoices email to us anymore.

I am missing the one for August.


Answers:
author: Ang?lica Luz
body: Hello Theresa,

Welcome to Atlassian Community!

I can see that the main contact changed from txxxxxxxxs@nxxxxxxxxxs.com to txxxxxa.sxxxxxxxs@oxxxxxxxxxxxxn.com on August 3rd, so I believe that it might be related to the issue.

To better investigate what happened, since it's related to billing and usually it's necessary to confirm and share private information, please reach out to our Customer Advocates on support.atlassian.com/contact. On "What can we help you with?" select "Billing, payments, and pricing".

Regards,  
Ang?lica


Tags: account
Teamcalendar des not work after the upgrade to the new version of Confluence
Asked by David J:

The message This calendar is read-only. To work with calendars, please renew your Team Calendars subscription.

But in Manage Plugin - Under Team Calendar License details: 500-user commercial license, Standard, expires May 16, 2014

I tried copying the license from one to the other and I ended up with this message Team Calendars Plugin's license type (null) is not the same as Confluence's license type (DEVELOPER)

I am testing this on our development before I proceed the upgrade with the Production.


Answers:
author: MatthewC
body: maybe I have not read this correctly, but have you installed your normal team Calendar licence on your DEV server?

You need to install the Developer Team Calendar licenence, available from <https://my.atlassian.com/products/index>, on your development server, which is also using a developer licence
I am having trouble deleting my account
Asked by Anastasia Kosmanenko:

![Screenshot_2.png](/t5/image/serverpage/image-id/109546i200189BCD8540443/image-size/large?v=v2&px=999 "Screenshot_2.png")


Answers:
author: Ste Wright
body: Hi [@Anastasia Kosmanenko](/t5/user/viewprofilepage/user-id/4078324)

You're not able to delete your Atlassian Account as you have products related to your account, where you are the primary billing / technical contact

----------------

If you are a member of a larger organisation, you can change the Billing/Technical Contacts by following the instructions on [this page](https://confluence.atlassian.com/cloudkb/transfer-jira-or-confluence-account-ownership-to-another-user-691012069.html)

----------------

If you want to also delete all your Atlassian product sites also, you'll need to be the Org/Site Admin and then:

1. Go to <https://admin.atlassian.com/>
2. Select your organisation
3. From the navigation bar, select Billing \> Your Org
4. Choose "Manage Subscriptions" from the left-hand menu
5. Press the breadcrumbs (3-dots icon) on each product listed, and select Delete
6. Follow the instructions to delete your sites

As the warnings instruct, all your data will be **deleted immediately**, so keep this in mind if making this decision.

Once all your products are deleted, you should then be able to [delete your Atlassian Account](https://confluence.atlassian.com/cloud/delete-your-atlassian-account-961259508.html).

Ste

comments: author: Anastasia Kosmanenko
body: Thank you!


Tags: account
Improvement in my.atlassian.com
Asked by Gonchik Tsymzhitov:

Hi!

I will be happy if Atlassian team implements the order functionality via column **"Support Expires"**

![image.png](/t5/image/serverpage/image-id/109047iE3EB537C3E9FB446/image-dimensions/647x263?v=v2 "image.png")

Please, add comment if you think it's interesting improvement

Cheers,

Gonchik Tsymzhitov


Answers:
author: Daniel Ebers
body: Hi Gonchik,

despite I am not logged into the portal quite often I'd welcome every improvement - so thanks for putting ideas into it. Do you mean the order of expiring subscriptions should be sortable ascending/descending or is something else meant?  
I am just asking because in my account they are sorted with last expiring date on the top. Then the sorting goes down in the list to the subscription expiring the next. It closes with expired ones and trial licenses.

If I get everything right you want to see the next expiring subscription on the top (at least by a clickable sorting)? That would be interesting, of course!

Regards,  
Daniel


Tags: account

my.atlassian
Where to find data on users deactivated date
Asked by Brendan McKinney:

Hello Atlassian community,

I have a business case where I want to see the total time of a user in my instance from creation date to deactivation date. Right now in Atlassian cloud I can only export data on when a user is created but it does not export any data on when a user was deactivated.

I have found that you can see when this happens in the jira \& confluence audit logs but I'm not sure that is the best way to extract this data.


Answers:
author: Kieren
body: Hi Brendan,

If you're able to get the information you need from the Jira \& Confluence audit logs, I'd focus on that.

If you have [Atlassian Access](https://confluence.atlassian.com/cloud/audit-logging-970612562.html), you could look at the Audit logs there:

* If the user is a managed account, you can see when they were deactivated or deleted.
* If the user had their site access removed, were deleted from the site or had their produce access removed, you can see the date that occurred on.

To get to the Access Audit Logs:

1. Go to <https://admin.atlassian.com/>
2. Click on your organisation
3. Navigate to Security -\> Audit Log

I hope that helps!

-Kieren

Atlassian, Identity Product Manager

comments: author: Suresh Venkat
body: [@Brendan McKinney](/t5/user/viewprofilepage/user-id/3783675) : On Atlassian Access, where can we find, who (We are able to see When) has Deactivated the user.


author: Mario Perfetti
body: Is there a way to do this from the Jira database via SQL? We're using Data Center and have a similar need. So far, I haven't been able to determine when a user was deactivated, only if they've been deactivated.


Tags: account

user-management
Is it possible to send an email when product access is turned off for a user?
Asked by Stan Verlaan:

From time to time we go thru the user list and turn off product access for users that do not seem to use one of our products anymore. Sometimes we turn off access for an account that does need access.

We would like to solve this problem by sending an email when product access is deactivated. I could not find a way to do this directly, but maybe there is some kind of workaround for this (manually sending emails is way to time intensive)?


Answers:
author: Kieren
body: Hi Stan,

There's no feature that will allow you to send an email to users when their product access is removed. And we don't have any APIs that you could call to achieve the same outcome.

The best workaround I could suggest is:

1. Take an extract of the user list, as a CSV file
2. Keep track of each user you remove product access from in the CSV file
3. At the end of your process, copy all the user email addresses from the CSV file into one email that you send to them all at once.

An alternative workaround is to enable the Approved Domains feature or Request Access feature for your user's email domains, <https://confluence.atlassian.com/cloud/specify-how-users-get-site-access-744721636.html>. This way even when you remove their product access, they can regain it automatically by visiting the product or they can request access to the product.

I will bring your issue and idea to our team, to see if it's something we could consider as a future feature :)

Thanks,

-Kieren

Atlassian Product Manager, Identity

comments: author: Stan Verlaan
body: Thank you very much for your answer, Kieren. It is not highly necessary, but it would definitely make our lives easier!


Tags: account

confluence

confluence-cloud

jira

jira-cloud

jira-service-desk

jira-service-desk-cloud

jira-software

jira-software-cloud
How can I permanently delete some of my sites and products?
Asked by MarcoSoft PE:

I would like to permanently delete some of my sites and products that were created to test and are currently already disabled.

Thanks in advance.


Answers:
author: Ste Wright
body: Hi [@MarcoSoft PE](/t5/user/viewprofilepage/user-id/3987195)

Is this for **Atlassian** **Cloud**?

If yes, you'll need to be an Org \& Site Admin and then...

1. Go to <https://admin.atlassian.com/>
2. Select your Org
3. Under Site, select your site
4. On the left-hand side, select "Manage Subscriptions"
5. On a product card, select the breadcrumbs (3-dots icon) in the bottom-right corner
6. Press Delete - then follow the instructions to delete the product instance

As noted on the screen, the data will be **deleted immediately** - so ensure you're deleting the right products.

If this isn't Cloud but Server / Data Center - let us know which one :)

Ste

comments: author: MarcoSoft PE
body: Thank you very much for answering [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) .  
I've already done those steps, and now I'm waiting 60 days for permanent deletion.


Tags: account
Hi, I have a SDD account but this account does not show up in another user group I'll need to join.
Asked by Simone Gehrmann:

What do I need to change to be visible as a user so that my colleagues from the other user group can provide access for my account?


Answers:
author: Daniel Eads
body: Hey Simone, welcome to the Atlassian Community!

I've checked some details on your account and am wondering if your question relates to a Server-deployed product. If this is the case, the URL for the product you're using might be something like *jira.**yourcompany.com*** vs an Atlassian Cloud product, which would have an address like *yourcompany.**atlassian.net**.*

If it's the former and you've got an existing account on *something.**yourcompany.com*** and trying to get access to another product at *something-else.**yourcompany.com***, you'll need to contact your company's IT department in order to square away access.

If your colleagues are on an Atlassian Cloud product (*something* .***atlassian.net***), you can let them know to add your email address as a new user in their Cloud site.

Cheers,  
Daniel \| Atlassian Team


Tags: account
What's the difference between 'Full name' and 'Public name'?
Asked by Lee:

Both these fields (in the settings) say they're visible by "anyone" so what's the difference?

Also, the info box next to the "Public name" field indicates that this name is used on Atlassian public forums. However, the name being used here on the forums is my Full Name. Is this a bug?


Answers:
author: Sharon Helms
body: Hi [@Lee](/t5/user/viewprofilepage/user-id/4048987) ,

In case you haven't found this article yet, it might be helpful: [Update your profile and visibility settings](https://confluence.atlassian.com/cloud/update-your-profile-and-visibility-settings-976161175.html)

You can change your settings so that (for example) only people in your organization can see your full name, and your public name that's visible to other people (such as in the Community) is different.

I'm guessing that you've since changed your Public name to be different than your Full name? Because at this point, I can only see your name as "Lee".

Best wishes,

Sharon

comments: author: Lee
body: Thank you for your help, ma'am.

Yes, I removed my full name (and avatar) when it transpired that people could see it publicly. I use Trello privately and did not set up the account with the intention of it being public in any way.

So from what I can understand, then, the reason we have "Full name" and "Public name" is that we can change the settings so that not everyone can see our Full name.

However, I am not able to do this. Both settings are set to "Anyone" and they're grayed out so i can't change them.


author: Aneita
body: Hi [@Lee](/t5/user/viewprofilepage/user-id/4048987)

Public names are used in public forums like the Atlassian Community, and its visibility is always set to 'Anyone'.

Full names are generally only visible to those that work on the same sites as you (e.g. for Jira and Confluence). In the case of Trello though, full names are visible to everyone. Regarding being able to set the visibility of your full name, that's only available for [managed accounts](https://confluence.atlassian.com/cloud/managed-accounts-873871203.html). However, if you don't want your full name visible to other Trello users, you can change your full name to something else.

Hope this helps!

Aneita


Tags: account
Trying to delete account
Asked by Tom Lambert:

I have a free Bitbucket account under email1@example.com. Somehow, I also ended accidentally creating an Atlassian account under email2@example.com (I think because I had a Trello account on that address at one point, before Trello was owned by Atlassian).

I have tried the Delete Account process outlined in the help docs and every time I try, it says, "Can't delete account"

All I want is to change my Bitbucket email address to email2@example.com, but because there is an Atlassian account with that email address, I can't do it. And because of some strange issue, I can't delete the account either.

How can I delete that account or combine the accounts or whatever one does to change the Bitbucket email.


Answers:
author: Daniel Eads
body: Hey Tom, welcome to the Community and thanks for reaching out.

We're working on improving the documentation around removing accounts, as there are some edge cases that aren't currently accounted for. In order to get things moving faster for you, I'd recommend [raising a **Billing and Licensing** ticket on our support portal (this link will choose the correct dropdown fields)](https://support.atlassian.com/contact) while signed in as email2 and explaining you'd like the account removed.

Alternatively, and I've done this in the past, you can head to <https://id.atlassian.com/manage-profile/email> on email2 and change the email address to something else. If you've got Gmail, you could use something like "email2+temporary@example.com" (Atlassian accounts do see the +something as separate email addresses, but gmail will still deliver the verification emails to the address to the left of the + sign). That frees up email2@example.com for you to use for the account change from email1.

Cheers,  
Daniel

comments: author: Tom Lambert
body: Solution 2 is so obvious. I should have thought of that. Worked great. Thanks!


Tags: account
Initial login
Asked by Karen Gordon:

I was just added to this account yesterday. How can I get in as I don't yet have a password set? Thank you.


Answers:
author: Daniel Eads
body: Hi Karen, welcome to the Community!

I see you're listed as the primary billing contact for an Atlassian Cloud site. You can manage the billing information for the site at <https://my.atlassian.com> .

It looks like you've been able to verify your email address and log in to Community with your Atlassian account, but if for some reason you're having trouble getting in, you can reset your password by clicking the "Can't log in?" link at the bottom of the login window.

And for clarity, I'll mention that while you've been added as the billing contact for the site, it doesn't look like the existing site administrators added you as a user in Jira. You'd need to reach out to them to add you to Jira if you're expecting to use the product. But if not (and you just need access to the billing for financial purposes), the license and billing details can all be managed from [my.atlassian.com](https://my.atlassian.com).

Cheers,  
Daniel \| Atlassian Support

comments: author: Gurney L Garrett
body: I chose the free one for one person


Tags: account