youngmon/atlassian-qna huggingface dataset:
Not able to see the values in the board
Asked by Srikant_Vijayendran:

Hi All,

Need help.

I created a new Company Managed Board and I am not able to see the left panel. Please help me

![Scrum_Board.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336429i1C1EFB6B91BECC60/image-size/large?v=v2&px=999 "Scrum_Board.jpg")


Answers:
author: Scott Schellhardt
body: Hi Srikant,   

The panel is collapsible, you should see an arrow that allows that to be expanded or recessed.   

If you are referring to the content, you may need to check the filters to ensure proper access level is provided or project access to make sure the user has been added

comments: author: Srikant_Vijayendran
body: Thank you so much for the response!!

But I am the admin of the Project. Then what more access is needed


author: Trudy Claspill
body: Hello [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195)

Is this related to your addition to your other post?

<https://community.atlassian.com/t5/Jira-Work-Management-Discussions/Need-help-to-build-a-Parent-Child-relation-between-EPIC-and/td-p/2757216>

There you said the issue was you couldn't see Timeline. That specific feature has to be turned on through the board configuration.

What else specifically is missing?

comments: author: Srikant_Vijayendran
body: Thank you so much for the response!!

I want the left side panel details.


author: Trudy Claspill
body: Hello [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195)

I'm sorry but your answer did not clarify what you need.

Can you provide a screen image of what you actually see, and be explicit about what is missing? Is the entire panel missing? Are there specific items you expect to see listed in the panel, but are missing?

Can you provide an example from another project where the left side panel shows what you expect?


author: Emily _ DevSamurai
body: Hi [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195) , allow me to clarify your situation. What you mean is to see the left panel like the attached image?

Just a heads up, the left panel in Jira can be collapsed or expanded. Look for a small arrow on the left edge of the screen. Clicking this should expand or collapse the left panel.
How can we access Track and Release data for using into Power BI to create a report?
Asked by Chawla Eekshit:

Im currently figuring out a way to export the list of issues from Track and Release to Power BI, for that Im trying to save it first at Sharepoint via Power Automate. Will anyone be able to guide me what all steps should I follow or is there a simpler or better way to do the above?


Answers:
author: theCode4_company
body: Hello [@Chawla Eekshit](/t5/user/viewprofilepage/user-id/5546892) ,

It's definitely possible and much easier to export the list of issues from Release versions to Power BI using our free plugin [Exporter for Jira](https://marketplace.atlassian.com/apps/1233034/exporter-for-jira-power-bi-looker-tableau-csv-json?hosting=cloud&tab=overview). However, could you please clarify what you mean by "issues from Track"? This will help us provide more specific guidance.

Best regards,  
theCode4 Team

comments: author: Chawla Eekshit
body: Referring to the image attached here, I want to basically automate the export and access it in Power BI, to visualise the status of issues. Please suggest some free service as this practice is to save time and money of the team members.  

Looking forward for a solution ASAP.  
Thank you  
![tnr.png](https://community.atlassian.com/t5/image/serverpage/image-id/336590i2911CF0E9541F487/image-size/large?v=v2&px=999 "tnr.png")


author: theCode4_company
body: You are using a Data Center hosting, right?


author: Chawla Eekshit
body: yes


author: theCode4_company
body: Unfortunately, in this case, our free app isn't a solution, as we don't have a Data Center version. The other available plugins in the marketplace don't offer free options for Data Center either. Therefore, the best option for you would be to use the REST API. Here are links to topics that might provide a solution:

[How to connect Power BI to JIRA using Rest API and without third-party plugins](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-connect-Power-BI-to-JIRA-using-Rest-API-and-without-third/qaq-p/2255960)

[Atlassian documentation of the Data Center REST API](https://developer.atlassian.com/server/jira/platform/rest/v10000/intro/#gettingstarted)

All the best!


Tags: access

and

cloud

power-automate

power-bi

release

sharepoint

track
Jira projects and calendar view
Asked by Jacqui Carrigan:

Are there any project types where calendar view is not available? I cant seem to find it on my software project.


Answers:
author: Annie _DevSamurai
body: Hi [@Jacqui Carrigan](/t5/user/viewprofilepage/user-id/4121352)

Welcome to the community.

The calendar view is not available by default in Jira Software projects, which focus more on agile boards and backlogs. The calendar view is typically found in Work Management projects or can be added via plugins from the Atlassian Marketplace.

If you need a calendar view in your Software project, you may consider installing an appropriate add-on.

I'd like to recommend our [TeamBoard ProScheduler](https://marketplace.atlassian.com/apps/1223423/resource-planning-project-management-gantt-chart-for-jira?hosting=cloud&tab=overview) and [TeamBoard TimePlanner](https://marketplace.atlassian.com/apps/1224927/team-capacity-planning-time-tracking-timesheets-for-jira?hosting=cloud&tab=overview) apps, which provide robust calendar functionalities and can seamlessly integrate with your existing Jira setup. These tools offer advanced scheduling and planning features that can enhance your project management experience.

Hope it may help!

![Screenshot 2024-07-18 at 10.02.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/336227i001FBDF1244E56F4/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 at 10.02.35.png")


author: Trudy Claspill
body: Hell [@Jacqui Carrigan](/t5/user/viewprofilepage/user-id/4121352)

Jira Work Management and Jira Software are being combined into a single product. The Calendar view will eventually become available in Software projects.

According to this documentation you should be able to access the calendar

<https://support.atlassian.com/jira-software-cloud/docs/what-is-the-calendar/>


Tags: cloud

jira-work-management-cloud
RE: Trudy Claspill mentioned you in Ticket 68240 now closed - please help us with implementing the f
Asked by Deepthi_Kotha:

Hi Trudy

Thank you for your email below.

I think there is a misunderstanding here, my initial question was specifically for the JIRA Customer app(JIRA Service Management app). Our customers who raise the bugs/support issues for us have been complaining about the 'Select All' option that is not available from the Status drop down as highlighted below.

Please can you guide me in the right direction to get this resolved for our customers.

Thank you

Deepthi Kotha![JIRA.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336274i5D0F972AE54DF3D9/image-size/large?v=v2&px=999 "JIRA.PNG")


Answers:
author: Trudy Claspill
body: [@Deepthi_Kotha](/t5/user/viewprofilepage/user-id/5545085)

I think you meant for this to be a response on your original post.

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/Ticket-68240-now-closed-please-help-us-with-implementing-the/qaq-p/2756030>

I've responded there.
Xray - Configure Project not working
Asked by Aarti Sarkar:

Hi

I am trying to configure and existing project in Xray so that I can then set up XRay Issue types and subsequently create tests, test plans etc.

But when I click on submit after selecting the project it does not proceed any further. Instead I get a spinner forever.

![image.png](/t5/image/serverpage/image-id/336082i8AFCB5BF6CA37F33/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nicolas Grossi
body: [@Aarti Sarkar](/t5/user/viewprofilepage/user-id/5546062) WElcome! You might contact xray vendor support ?

Nicolas

comments: author: Aarti Sarkar
body: Thanks Nicolas I did raise the issue with them.


Tags: cloud

jira-work-management-cloud
Como fazer para colocar o tempo do lado inferior direito
Asked by Lucas Emanuel Lima de Almeida:

Como fazer para colocar o tempo do lado inferior direito,![Captura de tela 2024-07-16 161046.png](/t5/image/serverpage/image-id/335959i9396CBBFFBE8A5D8/image-size/large?v=v2&px=999 "Captura de tela 2024-07-16 161046.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Go to settings \>\> Issues \>\> Time tracking and make sure you have Tempo selected, if you are looking to use Tempo for time tracking. Thanks


Tags: cloud

jira-work-management-cloud
How can I create and transition a task after a custom drop-down option field is changed?
Asked by Lex Baldridge:

Good morning, I am currently trying to create a task once a drop-down Custom field has been selected.

I have 2 Custom fields, one being QMS Owner approval and the other being process owner approval. Both have the same options for the drop down either being approved or denied. These custom dropdowns are on multiple different tasks. and look as shown below. ![Capture12.PNG](/t5/image/serverpage/image-id/335906i3B2E2A9EC81CDA46/image-dimensions/555x321?v=v2 "Capture12.PNG")

The issue I am having is after both have been changed to either approved or denied the task needs to be transitioned and a new task will be created (both sharing the epic as the parent). At the moment I have all of the automation set up besides how to trigger the automation. I do not want to set up approvals sense there are multiple, and you can only set one approval per task. The automation I have so far looks as follows:

![Capture10.PNG](/t5/image/serverpage/image-id/335908iD504424F47FF269E/image-size/large?v=v2&px=999 "Capture10.PNG")![Capture11.PNG](/t5/image/serverpage/image-id/335909iFE1615F803AFC3DC/image-size/large?v=v2&px=999 "Capture11.PNG")

I have tried both approvals completed and When value changes. I have never delt with a transition like this so if anyone has any suggestions that would be greatly appreciated.


Answers:
author: Lex Baldridge
body: It keeps deleting my other 2 photos so this is what it looks like in the issue type selection in project settings![Capture13.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335914iE49974E1280A2319/image-size/large?v=v2&px=999 "Capture13.PNG")![Capture9.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335915iE557E82C323DCB92/image-size/large?v=v2&px=999 "Capture9.PNG")

comments: author: Lex Baldridge
body: It is now recognizing the "when value changes" trigger, however, I am getting errors

![Capture14.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335916i39A6B00DA2C5CB05/image-size/large?v=v2&px=999 "Capture14.PNG")

Each if block is a separate variation of Process Owner approval equals approved or denied and QMS owner approval equals approved or denied


Tags: cloud

jira-work-management-cloud
Ticket 68240 now closed - please help us with implementing the feature for our Clients
Asked by Deepthi_Kotha:

Hello Team,

We have raised an issue with JIRA on 11/07/2023 as below:

***<https://jira.atlassian.com/browse/JRACLOUD-68240>***

***Unfortunately for now there is no way to select all checkbox by one click. We have a feature request created to get this implemented.***

* ***[Add a "Select All" option for checkbox custom field](https://protect-eu.mimecast.com/s/HFmPCywqKUo5y1VcQqOrv?domain=jira.atlassian.com).***

***Please be sure to watch it, and vote on it, so that you're notified if this is implemented in a future release. For your reference, you can find our policy on how we prioritise feature and improvement requests at [this page](https://protect-eu.mimecast.com/s/8glxCz6rLuqom1VhK0p5s?domain=confluence.atlassian.com). I have also added a link to this case so that the developers can reference it if necessary.***

Now the ticket is in closed status but the resolution is not clear.

Can i have some assistance with implementing 'Select All' option in Status drop down for our JIRA Client portal

Many thanks

Deepthi Kotha


Answers:
author: Trudy Claspill
body: Hello [@Deepthi_Kotha](/t5/user/viewprofilepage/user-id/5545085)

Welcome to the Atlassian community.

First, in the Filters / View All Issues screen you need to switch to the **new issue search**

![Screenshot 2024-07-16 at 10.30.26?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335949iBF6704914D3DEF72/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 10.30.26?AM.png")

This is currently a per user setting, not a global setting.

After making that switch, you in the Basic view the **not equals** option is available in the Status drop down.

![Screenshot 2024-07-16 at 10.32.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335950iAB31FDB67F5294A2/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 10.32.59?AM.png")

They didn't specifically implement a "Select all" option. Aligning with your use case where you selected all and then deselected some they instead allow you to specify "not equals". Then you need only select the Status values that you want to exclude from the search.

comments: author: Trudy Claspill
body: [@Deepthi_Kotha](/t5/user/viewprofilepage/user-id/5545085)

It seems you posted a response as an entirely new Question.

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/RE-Trudy-Claspill-mentioned-you-in-Ticket-68240-now-closed/qaq-p/2758093>

Yes, there was a misunderstanding. You have posted your question in the forum for Jira Work Management. That is a different product than Jira Service Management, which has its own form here

<https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions>

The issue that you referenced does not apply to the Customer Portal for Jira Service Management. It applies only to the interface available to licensed Jira users.
Hide & Show Issue type dependent fields through project configurations
Asked by Christian Piermayr:

Hi Atlassian Community,

We are encountering an issue similar to the one described in this post: [Make a field Show/Hide depending on creating request types in Jira Service Management](https://community.atlassian.com/t5/Jira-Service-Management/Make-a-fields-Show-Hide-depending-on-creating-request-types-in/qaq-p/2398691).

In our case, when we modify issue type fields through **Project Settings \> Field Configurations**, the fields still appear in the project when selecting the issue type via filters.

Our goal is to ensure that the spreadsheet/list view is consistent for all users. We understand that changes to issue type fields should apply universally to everyone involved in the project. However, this does not seem to be happening as expected.

Any insights or solutions to ensure the field configuration changes are reflected consistently for all users would be greatly appreciated.

Thank you!

Best regards,

Christian


Answers:
author: Trudy Claspill
body: Hello [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576)

Can you provide some screen image to help illustrate the behaviour you are seeing but find undesirable?


Tags: cloud

jira-work-management-cloud
Status changes automatically to status category (To Do, In Progress, Done)
Asked by Christian Piermayr:

Hi Atlassian Community,

We are experiencing issues with status names as the seem to automatically default to status category naming (To Do, In Progress, Done) in the List View. I kind of managed to unconsciously correct that in one project but now, other projects face the same issues.

Can someone share the logic behind that and how to correct that?

It seems to happen also when creating different workflows for different issue types. Highly appreciate any solutions for that as well.

Thank you in advance and best regards,

Christian


Answers:
author: John Funk
body: Hi Christian,

The statuses are based on the Workflow that is associated with the project. So if you create a new project and the default workflow that comes with that template has those names, that what you see.

So, if you want to change the status names, then you need to modify the workflow. But do not simply change the status names in the workflow because that could potentially change that status name through out your entire instance. You would need to modify the workflow to add new statuses (and therefore new status names) into your workflow.

comments: author: Christian Piermayr
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148),

Thank you for responding so quickly to my question.

If I understand your suggestion correctly, you mean that I should enter the workflow settings for a given project and issue type, add new status categories (one for each), and give them the names I want to see in this workflow. After that, I can delete the default ones. Is that right?

![Status change.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335857iB8D62AE2FC8C5A6A/image-size/large?v=v2&px=999 "Status change.jpg")

Thank you very much for your help and expterise!


Tags: cloud

jira-work-management-cloud
how to show original estimate,remaining estimate and logged hours in custom gadget
Asked by Krishna Reddy:

Hi,

Under story we have created subtaks and assigned estimates,remaining time ,that sum shown at user story level but i a not getting same while i am generating dash board report.

Could you please help me on priority?

Regards,

krishna


Answers:
author: Krishna Reddy
body: thanks for your greate help but my case is different,i am using custom charts form gadgets,so here i am not getting these fileds.

So need help on this:

comments: author: Alex Koxaras _Relational_
body: It seems that you didn't post anything :/


author: Alex Koxaras _Relational_
body: Hi [@Krishna Reddy](/t5/user/viewprofilepage/user-id/5544690) and welcome to the community,

In order for us to come to a solid conclusion, we need to know what kind of report you are generating, and which JQL you include in e.g. the specific gadget.

comments: author: Krishna Reddy
body: "Custom Charts" Gadget

Custom JQL

:project = Project1 AND issuetype =Story AND labels= Package1 Or project = Project2 AND issuetype =Story AND labels= Package1 Or project = Project3 AND issuetype =Story AND labels= Package1


author: Krishna Reddy
body: can i get an help on my issue


author: Danut M _StonikByte_
body: Hi [@Krishna Reddy](/t5/user/viewprofilepage/user-id/5544690) ,

You could use the Jira's **Filter Results gadget** configured to display the sum fields like "? Original Estimate", "? Remaining Estimate" or "? Time Spent" to display the stories along with their cumulative time estimates on your dashboard.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335785iAB1121A04B422DE4/image-size/large?v=v2&px=999 "image.png")

Hope this helps.

Danut.


author: Hemalatha Balamurugan
body: Hi [@Krishna Reddy](/t5/user/viewprofilepage/user-id/5544690) ,

It is possible to fetch the Jira Estimate fields in your custom gadget.

Look for gadgets related to Time Tracking such as "Fileter Results" or "Issue Statistics". While you create the dashboard kindly provide the JQL required and add columns to display in the gadget.

Hope this helps.

![Time Tracking Fields.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335784i03BBE2D032C35ECB/image-dimensions/349x263?v=v2 "Time Tracking Fields.jpg")


Tags: cloud
Using Import CSV to update fields erased the Parent field
Asked by Kathy Hart:

I was working with a team-managed Work Management project and needed to copy the data from the Category field (team-managed field) to an actual Jira Custom Field.

To do this I exported the affected tickets to a csv using only

* Issue Key
* Summary
* Category

I modified the name of the Category column to be the name of the new field and proceeded to do a CSV import using Issue Key as the mapping field.

I was not trying to alter the Parent field at all, so I did not include it in the export or the import. The import file consisted only of those three fields.

After the import the new custom field was populated correctly, HOWEVER the parent field for all issues was deleted. All Epic links were removed.

I cannot find anything in the documentation that would indicate this is expected. The documentation, as far as I can see, does not REQUIRE the Parent field to be part of an updated import.

Has anyone else experienced this? Is this because it was a team-managed project? Or because it was a Work Management project?

When trying to correct the problem, I tried to use a JQL WAS statement to find what the Parent of each issue was before the update, but WAS is not an allowed function to use with the Parent field. I ended up having to look at the history of each ticket, find the Parent ID and update manually.

Was there an easier way to go about finding and fixing the Parent field after the damage was done?


Answers:
author: Kathy Hart
body: Turns out this is a known bug. [JRACLOUD-81919 - Updating any field in Team-Managed projects using the CSV import causes the Epic link between Epics and other issue types to be broken](http://JRACLOUD-81919 - Updating any field in Team-Managed projects using the CSV import causes the Epic link between Epics and other issue types to be broken)

And due to this feature not being implemented yet, it would not have helped if I put the parent field in the csv file: [JRACLOUD-83172 - Ability to import issues with parent-child(epic-task) relationship to team-managed project](http://JRACLOUD-83172 - Ability to import issues with parent-child(epic-task) relationship to team-managed project)

Feel free to upvote both of these items to encourage Atlassian to implement the fixes.

Thanks

Kathy

comments: author: Hans Polder
body: The links aren't working for me, I added the working links (for me) below:

<https://jira.atlassian.com/browse/JRACLOUD-81919>

<https://jira.atlassian.com/browse/JRACLOUD-83172>

This seems like quite an annoying issue. I hope they fix it soon!


Tags: cloud

jira-work-management-cloud
Showing error for jira query when used email id
Asked by Rahul Wattamwar:

I am using query as,

status CHANGED BY 'rahul_wattamwar@magicsoftware.com'

the above id is my logged in user id still it shows error![JIRAError.png](https://community.atlassian.com/t5/image/serverpage/image-id/335780iB7AE4A155E841C1F/image-size/large?v=v2&px=999 "JIRAError.png")


Answers:
author: Monika Rani
body: Hello [@Rahul Wattamwar](/t5/user/viewprofilepage/user-id/3936999) Welcome to the community.

BY and username don't work together. However, it works by placing the user id. your query should look like this. You need to change the username by user id.

```
status CHANGED by 557058:36489d87-6c0f-4d2b-9862-5145432a647d
```

You can check the user id by navigating to Admin\>User management\>Users and hoover on the user you want to add to the JQL.

As the user id is long and convoluted you can open a new tab and copy the last set of numbers/letters after .../users/

Atlassian changed things about the username in Cloud you can look here: [Update your profile and visibility settings \| Atlassian Support](https://support.atlassian.com/atlassian-account/docs/update-your-profile-and-visibility-settings/)

I hope it will help you!

comments: author: Rahul Wattamwar
body: It worked, Thanks


author: Monika Rani
body: [@Rahul Wattamwar](/t5/user/viewprofilepage/user-id/3936999) Please accept this answer so that others can consider it a solution.