youngmon/atlassian-qna huggingface dataset:
OpenID endpoint file includes wrong url without https
Asked by Philipp-Peter Altmann:

Hi,

I would like to use OpenID together with Gerrit. All services are served via reverse proxy.

When I access

*https://subdomain.mycompany.net/openidserver/op*

following XML is produced

```
&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;XRDS xmlns="xri://$xrds"&gt;? &lt;XRD xmlns="xri://$xrd*($v*2.0)"&gt;? ? &lt;Service&gt;? ? ? &lt;Type&gt;http://specs.openid.net/auth/2.0/server&lt;/Type&gt;? ? ? &lt;URI&gt;http://subdomain.mycompany.net/openidserver/op&lt;/URI&gt;? ? &lt;/Service&gt;? &lt;/XRD&gt;&lt;/XRDS&gt;
```

The correct openidserver url should be **https** and not **http**

```
&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;XRDS xmlns="xri://$xrds"&gt;? &lt;XRD xmlns="xri://$xrd*($v*2.0)"&gt;? ? &lt;Service&gt;? ? ? &lt;Type&gt;http://specs.openid.net/auth/2.0/server&lt;/Type&gt;? ? ? &lt;URI&gt;https://subdomain.mycompany.net/openidserver/op&lt;/URI&gt;? ? &lt;/Service&gt;? &lt;/XRD&gt;&lt;/XRDS&gt;
```

As I know Gerrit use this information to perform the login. The base url in the openid server is already configurated to "https://subdomain.mycompany.net/openidserver/"  

Is there any option to change the url which will be delivered by /openidserver/op?

// Philipp


Answers:
author: Caspar Krieger
body: I suspect you need to set the `scheme` in the Tomcat connector config to `https` - see <https://tomcat.apache.org/tomcat-7.0-doc/config/http.html> - as the OpenID server calls `req.getRequestURL().toString()` to populate the URI in the XRDS document, and from a brief skimming of the Tomcat source it appears that getRequestURL() delegates to getScheme(), which the `scheme` setting is documented as controlling.


Tags: crowd-administration
invalid login error in crowd for ldap user
Asked by Yuvraj Hole:

Hi,

We have recently installed and configured Crowd 2.8.3 Also we have integrated crowd with Microsoft Active Directory through connector but after successful configuration and synchronization still ldap user is unable to login in crowd with ldap credential it shows "Invalid login". We have crowd with 50 users license \& we are sure that we have not crossed the limit of 50 users. Please suggest on it and let me know if you need more info.

Thanks.


Answers:
author: Diego Berrueta
body: Please raise a Support ticket at <https://support.atlassian.com/servicedesk/customer/portal/16> and we will be able to help you. Thank you.
Does or can Crowd encrypt personally identifiable information at the database level?
Asked by sbitterman:

We anticipate having European Users, so we need to comply with Safe Harbor laws. Does or can Crowd encrypt things like names, email addresses, phone numbers, etc?


Answers:
author: kazuakim
body: How about deploying your Crowd database on top of AWS RDS with encrytion on?

<https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/Overview.Encryption.html>


Tags: crowd-administration
Portal settings option is not available in JSM
Asked by Anastaseeya:

Hi guys,   

I am setting JSM for the 1st time and looking for an option to customise my Help Portal. I followed the guides but I don't see the option Portal Settings among Project settings. Please advise what the issue could be.   

Thanks!


Answers:
author: Mikael Sandberg
body: Portal settings is found if you go to the portal and then click on you avatar

![Screenshot 2024-08-06 at 8.08.12?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340295iBA309D8B9244CC34/image-dimensions/216x411?v=v2 "Screenshot 2024-08-06 at 8.08.12?AM.png")

comments: author: Anastaseeya
body: Thanks for your help!


Tags: cloud

jira-service-management

jira-service-management-cloud
report
Asked by Emiliano Marchese:

Hi all,

I'd like to create a dashbord in power Bi for monitoring our project ticket,  
Inside the shop I found many connector, but unfortunatley are under payment.  
Is it possible with API or json extract data from jira?

thanks

Emiliano


Answers:
author: Christopher Yen
body: Hi Emiliano, welcome to the community!

I believe you'll have to utilize the web connector and API calls to accomplish this.

Atlassian's REST API documentation:   
<https://developer.atlassian.com/server/jira/platform/rest-apis/>

I'm not affiliated with this site but hopefully this guide contains enough guidance to help you get connected  
<https://www.asinaria.com/post/export-your-jira-issues-to-powerbi-without-extra-tools>


Tags: cloud

jira-service-management

jira-service-management-cloud
?C?mo puedo quitar de mi portal el t?tulo: Formularios de solicitud utilizados recientemente?
Asked by Hector Jos? Tirado Neyra:

Buen d?a, me gustar?a quitar de mi portal dicho t?tulo. Les agradecer? mucho su respuesta.

Saludos


Answers:
author: Adolfo Casari
body: [@Hector Jos? Tirado Neyra](/t5/user/viewprofilepage/user-id/5562021)

<https://jira.atlassian.com/browse/JSDCLOUD-7998>


Tags: cloud

jira-service-management

jira-service-management-cloud
ACP-420 Managing Jira Service Projects for Cloud Certification study guide
Asked by DIEGO LEONEL ORELLANA ROLDAN:

As an organization we want to get certified.

In the certification main page there is this statement:

### " {#toc-hId-2147480306}

### Training and experience {#toc-hId-340025843}

We recommend having *at least one year of experience* administering Jira service projects before taking this exam.

* Enroll in [Managing Jira Service Projects](https://university.atlassian.com/student/path/1207849-managing-jira-service-projects). Build on this foundation with experience before starting to prepare for the exam.

"

When I click the link I'm redirected to the free course pack "Managing Jira service projects **Data Center**".

Does it work for cloud too?

Thanks in advance.


Answers:
author: Walter Buggenhout
body: Hi [@DIEGO LEONEL ORELLANA ROLDAN](/t5/user/viewprofilepage/user-id/5427979) and welcome to the Community!

That must be a mistake. Jira Data Center and Cloud are quite different, so I would definitely recommend reviewing proper Cloud courses instead in addition to the exam topics listed on the certification main page. The following courses might be more appropriate:

* [Setting up ITSM projects in JSM](https://university.atlassian.com/student/path/812300-setting-up-itsm-projects-in-jira-service-management)
* [Explore Service Project Administration](https://university.atlassian.com/student/path/2065870-explore-service-project-administration)

Hope this helps!

comments: author: DIEGO LEONEL ORELLANA ROLDAN
body: Thank you very much for your answer. Is there a way to find courses specific for JSM Admins?


author: Hans Polder
body: [@DIEGO LEONEL ORELLANA ROLDAN](/t5/user/viewprofilepage/user-id/5427979) ,

I agree, this is a bit confusing. It took some time, but I think I found the course you're looking for:

[https://university.atlassian.com/student/path/1540324-managing-jira-projects-cloud?sid=d070c751-2f46-49f4-910d-75e1eb8a5bf8\&sid_i=21](https://university.atlassian.com/student/path/1540324-managing-jira-projects-cloud?sid=d070c751-2f46-49f4-910d-75e1eb8a5bf8&sid_i=21)

[@Ree Kent](/t5/user/viewprofilepage/user-id/4636547) , could you look at this as well? When opening the learning path for ACP420 (cloud), the link refers to Data Center for me too.

comments: author: Walter Buggenhout
body: That one definitely might be useful too to get familiar with project settings in the Jira platform, [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) - but it is for Jira (Software), not JSM.


author: DIEGO LEONEL ORELLANA ROLDAN
body: Hi. I appreciate your answers. We use Jira Software too so definitely could help.


author: Ree Kent
body: Hello [@DIEGO LEONEL ORELLANA ROLDAN](/t5/user/viewprofilepage/user-id/5427979) ,

We will look into this... Thanks!

comments: author: DIEGO LEONEL ORELLANA ROLDAN
body: Hi [@Ree Kent](/t5/user/viewprofilepage/user-id/4636547) , thank you for your answer. Reviewing the Exam Topics: ACP-420 Managing Service Projects for Cloud, It has some broken links. e.g Free Course: SLAs in Jira Service Management.

Good day.


Tags: cloud

jira-service-management

jira-service-management-cloud
Change & Release Demo
Asked by Luke Thorogood:

Hi, I am looking to set-up a demo of Change \& Release process managed through JSM. We are looking to improve our process as we migrate to JSM cloud. Any feedback would be great. Thanks.


Answers:
author: Christopher Yen
body: Hi [@Luke Thorogood](/t5/user/viewprofilepage/user-id/5449571)

My account rep usually has me submit a [support ticket](https://support.atlassian.com/contact/) to get demos and working sessions. I just went through the process and scheduled one for Atlassian analytics. It was odd but my account rep assured me to put it in as a technical issue bug on the dropdown and then I selected level 4 for a question with limited business impact and then you can ask for a demo or working sessions with a JSM Change Management SME.   

From an ITSM perspective I would say it's good to have the tool support your process rather than the process fit your tool for the best chance of successful adoption.

* Youtube Demo: <https://www.youtube.com/watch?v=hRy1_SoQT1k>
* Atlassian Guide to Change in JSM: <https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/change-management>
* Atlassian Change best practices <https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-desk-817562147.html>

Here is a screenshot of my change request type, one downside I encounter is that I wish there was more UI options and agent (issue) side UI customization to help guide users through the process so I have to do extra work on the process side and training to help users submit and update their changes successfully. One thing to note is licensing, after implementing change we did increase the amount of JSM licenses we have assign for change owners that typically only operate in Jira now need a JSM license to update issues after submission.   

![New Project.png](https://community.atlassian.com/t5/image/serverpage/image-id/340327iA94D8C757F2690CF/image-size/large?v=v2&px=999 "New Project.png")

Forms in JSM provides the best UI experience for change requests but it does open it up on the portal unfortunately. Normal changes wait until CAB for approval which I handle manually, Emergency changes notify me which I also handle holding a eCAB manually, and standards automatically go to approved.


Tags: cloud

jira-service-management

jira-service-management-cloud
I am not able to find 6th dated SLA breached tickets
Asked by sksyed:

project = hp AND created \>= "2024-08-01" AND created \<= "2024-08-06" and "Time to first response" = breached()


Answers:
author: Kris Dewachter
body: Hi [@sksyed](/t5/user/viewprofilepage/user-id/5561819) ,

Welcome to the Community.

Your JQL seems correct to me. What is the JQL returning ? No results ? Incorrect or incomplete results ?

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira auto response
Asked by Pillai_ Aarthi:

Is it possible to have following auto response based on the time of jira ticket creation

**Types of auto-response**

1. **Regular days:**(from 8:30am to 5pm est)

Just confirming that we got your request. We're on it

2. **After-office hours, weekends, and holidays:**

* After Office hours - from 5p to 8:30am est?

* Weekends - from Friday 5p to Monday 8:30amest?

* Holidays -

Thank you for opening a Jira ticket.

3. **OOO - response:**

Thank you for opening a Jira ticket.


Answers:
author: Jack Brickey
body: You might consider one of the following options:

* turn off the issue created notification in Customer notifications and use Automation to send email to the customer. Trigger - issue created, conditions- as required to meet your use case, If/Else condition to check the time issue is created, action to send email in each if/else.
* acquire a third party email handler that is more feature rich.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation -Edit the second last comment from multiple issues
Asked by Vignesh Jayagopal:

Hello,

We want to edit the second latest comment in multiple issues via automation rules.

In the edit comment action, we have only first comment, last comment \& trigger comment option.

So i think we have to use some smart value to identifiy the second latest comment.

I tried this value, but the rule is failing stating " Error editing comment - smart-value did not resolve into a number."

{{issue.comments.getFromEnd(1).body}}

Can someone help on how to retrieve the second last comment for editing.


Answers:
author: Kai Becker
body: Hi [@Vignesh Jayagopal](/t5/user/viewprofilepage/user-id/4267947)

thank you for your question. You should be able to access the second latest comment via the following smart value:

```
{{issue.comments.reverse.get(1).body}}
```


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

smart-value
Can I have an automation skip fields that are empty?
Asked by cristian.filip:

Hey all!  

I am currently experiencing issues where my automations are being throttled due to how many checks we have to do, This is for assets mainly.   

I would like to know if there is a way to skip fields that already have data in them and only update the ones which are empty.  

<br />

This would be to reduce the amount of throttling we have.  

<br />


Answers:
author: Dave Mathijs
body: Hi [@cristian.filip](/t5/user/viewprofilepage/user-id/5262536) welcome to the Atlassian Community!

This means that your rule has breached the [service limits](https://confluence.atlassian.com/automation/automation-service-limits-993924705.html).

Even if you skip fields with data, your rule will still breach the limit.

Check if you can change the trigger or add conditions. What are you trying to accomplish with your rule? Can you share the details?

comments: author: cristian.filip
body: Hey Dave!  

Trying to automatically change the specifications of devices created, since we have quite a lot of devices it's easier to automate this than to create a selection for each


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Bulk deletion of Service Management tickets
Asked by Murat Oz:

We want to do bulk delete on support tickets, we created a filter for the tickets we want to delete.

We have around 25000 tickets, can you tell me what should be the best way to perform this bulk deletion without affecting anything


Answers:
author: Mark Anderson
body: If you don't go the delete route, i would suggest the following:  

1. Assign a label to this bulk operation (including the date) so they can be found again (or checked after the operation)

2. Ensure it doesn't do a notification for all those tickets or temporarily turn off notifications in the Jira instance so internal people are not spammed with emails.

comments: author: Murat Oz
body: Assign a label to this bulk operation (including the date) so they can be found again (or checked after the operation)

MOZ: after assign a label than will i delete? if i delete what will be the purpose of labelling?


author: Mark Anderson
body: This is IF you don't go the delete route but want to do a bulk operation that you can find again.

You might be able to export tickets out of jira to a file and reimport them in the future but there will be things missing from it ( i haven't tried it personally so i cant be specific)


author: Anandhi Arumugam
body: Hi [@Murat Oz](/t5/user/viewprofilepage/user-id/4185622) The best way is to Archive these issues and not delete them. But if you are sure about deleting these tickets, then use the filter that you have created, perform bulk operation. Choose Bulk Change -\> Delete Issues. You can go through this in batches of 1000. Make sure you have delete permission in this project. Hope this helps.

comments: author: Murat Oz
body: thanks for the asnwer, what do you mean by archiving?

in the created we filter total numbers of ticket is around 25K and all of them created within 7 days actually.

If i have to delete them in batches how should i do it?


author: Anandhi Arumugam
body: [@Murat Oz](/t5/user/viewprofilepage/user-id/4185622)

1. Go to your filter, find the 3 dots to the right side of your filter

2. Choose Bulk Change 1000 issues

3. Select all issues and click next

4. Choose Delete issues

5. Disable Send email notifications and confirm

![Bulk Change.png](https://community.atlassian.com/t5/image/serverpage/image-id/340226i184964F5DB090AA9/image-size/large?v=v2&px=999 "Bulk Change.png")


author: John Funk
body: Hi Murat - There is no rollback per se. You could use an app like Revyz Data Manager for Jira app, do a backup of your data, and then do the deletes. Then you could recover them if you needed to in the short term.


author: Murat Oz
body: also as a rollback is there any recovery after the bulk deletion?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to allow Auto Reply Email to proceed creating ticket
Asked by Mar Angelo L_ Tareno:

I'm receiving error Failed a DMARC validation check and Auto-reply mail.

Is there possible way to allow this? I already Disable DMARC but still getting this error and Auto Reply.


Answers:
author: Anusha A
body: Hi Mar,

Did you accidentally create a new post with a question similar to one you previously posted on the community?

* <https://community.atlassian.com/t5/Jira-Service-Management/Email-Request/qaq-p/2775401>   

Regards,

Anusha A


Tags: cloud

jira-service-management

jira-service-management-cloud
Not receiving some mails from Customer Notifications like Comments
Asked by Santhosh Raj:

We are facing some issues in JSM Project Customer Notifications and not getting emails to the Customer. So User/Customers are not able to receive the notifications from there end and we have some Automations made on that. So how can we fix it.

How can we fix this issue in JSM Projects ?


Answers:
author: Sam Bartolome
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

Is this happening to all users and customers?

Only for comments or other events (creation, update ticket, transition) too?

Can you check the notification schema for the project and make sure it is set up as needed?

Sam


Tags: cloud

jira-service-management

jira-service-management-cloud
Audit logs not giving complete information
Asked by Harish A:

Hi Team,  

In Audit logs, I am seeing log entries but not complete details about the log when i click on "view more"  
for eg:

let's say one user has deleted the sprint, We can see the sprint has been deleted and the sprint name. But not seeing the project for which sprint got deleted.

Similarly for any ticket, if someone user changes the status, it does not show from which status to which status the status is changed.

Please help, some screenshots for ref.  

![Screenshot 2024-08-06 at 1.31.11?PM.png](/t5/image/serverpage/image-id/340193iC87418EF46C5C96A/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 1.31.11?PM.png")

![Screenshot 2024-08-06 at 1.30.10?PM.png](/t5/image/serverpage/image-id/340192i0F0B2C3972C51B95/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 1.30.10?PM.png")


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@Harish A](/t5/user/viewprofilepage/user-id/5428574)

Audit log in Jira tracks system changes like workflow or field configuration updates. However, it has a lot of limitations. [Audit log events in Jira](https://confluence.atlassian.com/adminjiraserver/audit-log-events-in-jira-998879036.html)

If we are speaking about status changes, the audit log isn't the place to look for them. They are issue-level changes, which you can see in the History section under Activity or with the help of the Activity Stream gadget. [Audit in Jira: How to get Jira audit log and issues changelog?](https://community.atlassian.com/t5/App-Central/Audit-in-Jira-How-to-get-Jira-audit-log-and-issues-changelog/ba-p/1928652#M3881)


author: Tansu Akdeniz
body: Hi [@Harish A](/t5/user/viewprofilepage/user-id/5428574)

Audit log doesn't show every single activity. Please check this page to see which event are saved: [Audit activities in Jira applications](https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/)


Tags: cloud

jira-service-management

jira-service-management-cloud
Canned responses in app?
Asked by Martin Gr?n:

I am testing JSM to see if we should switch from Zendesk and are testing canned responses as we use that a lot to answer tickets - I can find it in the browser, but not in the app - is it hidden or just not there there?

It seems like the app is a general Jira app - are there any plans to make an app customized towards JSM, as a lot of the "normal" jira features may not be needed for JSM users?


Answers:
author: Iryna Ihnatiuk _Appfire_
body: Hi [@Martin Gr?n](/t5/user/viewprofilepage/user-id/5561670)

Welcome to the Atlassian Community!

JSM does have the canned responses functionality. You can learn more here - <https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/>

Also, there are apps on the marketplace like our [Canned Responses Pro](https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview) that can cover more advanced and sophisticated use cases :)

I hope this helps.

Regards,  
Iryna

comments: author: Martin Gr?n
body: I know that part - as I wrote, I can find it in the browser, but not in the APP - we use the app a lot in the out side hours of our support and would need a feature like canned responses in the app as well.


author: Iryna Ihnatiuk _Appfire_
body: Thanks for clarifying [@Martin Gr?n](/t5/user/viewprofilepage/user-id/5561670)

As far as I know, native canned responses are not supported in the mobile Jira app. However, our application does and should meet your needs if you're considering using third-party apps from the marketplace.


Tags: cloud

jira-service-management

jira-service-management-cloud
email notification
Asked by Nada Alahmadi:

Hello

I have an issue related to sending email notifications to the admin and other employees for actions like approval required, request updates, adding comments, or creating an account, etc.

These notifications used to work without any problems. Has anyone encountered a similar issue?


Answers:
author: Marc - Devoteam
body: HI [@Nada Alahmadi](/t5/user/viewprofilepage/user-id/5222216)

Has the notification scheme changed on the project?

comments: author: Nada Alahmadi
body: No, nothing has changed, and the issue is in all projects


author: Marc - Devoteam
body: Hi [@Nada Alahmadi](/t5/user/viewprofilepage/user-id/5222216)

Is the global outgoing email still active?

If this is still the case and no email is send, contact Atlassian Support


Tags: cloud

jira-service-management

jira-service-management-cloud

notification