youngmon/atlassian-qna huggingface dataset:
Save sprint changes to history
Asked by Charles Daflon dos Anjos:

You need a way to save the log of sprint changes and also who made the change.


Answers:
author: Aron Gombas _Midori_
body: [@Charles Daflon dos Anjos](/t5/user/viewprofilepage/user-id/5142269) What "changes" do you mean here?

Adding issue to a sprint? If so, then those are listed in the table of built-in [Sprint Report](https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-sprint-report/).

comments: author: Charles Daflon dos Anjos
body: For example: a task EX-1234 is in sprint 2024XYZ that the user entered, and in the next cycle another employee changed the sprint to 2024XPTO.

I needed the history of these changes to the task history.


author: Yuliia_Borivets__SaaSJet_
body: Hi [@Charles Daflon dos Anjos](/t5/user/viewprofilepage/user-id/5142269)

If you need to track how tasks are moving from sprint to sprint, you can check [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Save-sprint-changes-to-history_20240624) (developed by my team). Free trial available. Here is the report example:

![sprint history for Jira tasks.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331539iAEE5F8BEFC1A0415/image-size/large?v=v2&px=999 "sprint history for Jira tasks.jpg")


author: Nicolas Grossi
body: [@Charles Daflon dos Anjos](/t5/user/viewprofilepage/user-id/5142269) Welcome! i think this feature is not available currently, if you have an active license you might open a request support.atlassian.com

Nicolas
Microsoft Word Document with Check Boxes
Asked by Laurie Thelwell:

I have a Microsoft Word document (Template I created) and used the developer tab to add check boxes (under control) in an effort to simplify the document for the person filling it out. It's a template made to collect the most important information needed for projects/demands/enhancements in Jira. Once the document is filled out I upload it to Jira. However, the check boxes disappear when to click on the document in Jira.


Answers:
author: Nicolas Grossi
body: [@Laurie Thelwell](/t5/user/viewprofilepage/user-id/5525509) Welcome. You might want to, once the doc is finished, export as pdf and actually attach the pdf instead to the jira issue?

Nicolas

comments: author: Laurie Thelwell
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) that worked! Thank you!


author: Aron Gombas _Midori_
body: [@Laurie Thelwell](/t5/user/viewprofilepage/user-id/5525509) If you follow this approach, the [Better PDF Automation](https://marketplace.atlassian.com/apps/1212108/better-pdf-automation-for-jira-free?hosting=cloud&tab=overview) app can reduce the work required!

As part of a standard Jira Cloud automation rule, this app can [generate a PDF and attach it to an issue](https://midori-global.com/products/better-pdf-automation-for-jira/cloud/documentation/configure-automation/attach-pdf). It sounds that this is what you need.

![attach-pdf-result-cloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/333500iD1E2F1002BE3A9E1/image-size/large?v=v2&px=999 "attach-pdf-result-cloud.png")

*(Discl. it is an app developed by our team.)*


author: Nicolas Grossi
body: [@Laurie Thelwell](/t5/user/viewprofilepage/user-id/5525509) You might also want to report the bug through support.atlassian.com as you have a premium account

Nicolas


Tags: cloud

jira-cloud
Trying to copy attachements from one issue to another issue created in another Jira clous instance
Asked by Ghata Singhal:

We have 2 Jira instances.

We have 1 portal where the users use categories to raise tickets.

Based on the categories, the tickets are moved to

a) different projects on another instance with the help of Automation (Send Email) option.

b) different project on the same instance.

However, in both cases, the attachments are not being copied. is there a way to do the same?


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Ghata Singhal](/t5/user/viewprofilepage/user-id/5370834)

I'm Luka from codefortynine.

If you are willing to use a third party app, you could try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2732569).

Deep Clone can clone issues with their attachments in the same instance or to [another Jira Cloud instance](https://documentation.codefortynine.com/deep-clone-for-jira/instance-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2732569).

![2024-06-25 13-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/331623iF9212F634F07DA38/image-size/large?v=v2&px=999 "2024-06-25 13-28.png")

You can also use [Jira Automations to trigger Deep Clone](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation#AutomationforJiraviaWorkflows-HowtoTriggerDeepCloneFromJiraAutomation(Company-managed)) via post function clones in a looping transition.


author: Nicolas Grossi
body: [@Ghata Singhal](/t5/user/viewprofilepage/user-id/5370834) You might take a look at this thread information: <https://community.atlassian.com/t5/Jira-Service-Management/How-to-copy-attachments-from-one-Jira-instance-to-an-other-Jira/qaq-p/2368018>

Nicolas


Tags: cloud

jira-service-management

jira-service-management-cloud
Smart Value for Future Quarter tickets
Asked by Erica Robinson:

Background: We have approx 30+ tickets that are build out each quarter that have **Q{{now.format("Q")}}** built into them since they're quarter specific. These are for various different teams that I help organize automations for.

I was asked to have some of the tickets made ahead of the quarter start so they can start to be scheduled into the future sprints. I've tried the following, but both just give me **Q**with no quarter value:

* **Q{{now.plusMonths(1).startOfMonth("Q")}}**
* **Q{{now.plusWeeks(2).startOfWeek("Q")}}**

Essentially I'm trying to create a ticket in the current quarter (Q2) for the next quarter (Q3) and I need the ticket to read "Ticket Summary Q3" not "Ticket Summary Q2" once it's created.

We are not looking to add any plug-ins for this functionality. If it's not available via smart value then I will advise the individuals accordingly.


Answers:
author: Bill Sheboy
body: Hi [@Erica Robinson](/t5/user/viewprofilepage/user-id/5512162) -- Welcome to the Atlassian Community!

Please continue to use the format() function for that, incrementing the date, as needed.

For example:

```
Q{{now.plusMonths(1).startOfMonth.format("Q")}}
```

or this one, to automatically add the Q:

```
{{now.plusMonths(1).startOfMonth.format("qqq")}}
```

Please look here to learn more possible formats:

* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-format--->
* <https://docs.oracle.com/javase/8/docs/api/java/time/format/DateTimeFormatter.html>

Kind regards,  
Bill

comments: author: Erica Robinson
body: Thanks for the welcome [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)! :)

These both worked perfectly! Thank you so much, this is going to save a lot of time for me and my teams.


Tags: cloud

jira-service-management-cloud

jira-software-cloud

smart-value
How can I create sub tasks based on the values in a multi-select dropdown field?
Asked by mdeloreto:

I am using Jira for a project management workflow and wish to create subtasks from an issue, based on the values selected in a multi-select dropdown. Ideally, the value selected would become the title or summary of the subtask. Example, if the available values are apple, pear, banana and apple and pear are selected, two new sub tasks would be created: 'Apple' and 'Pear'. How can I set this up as an automation without creating a custom script?


Answers:
author: Bill Sheboy
body: Hi [@mdeloreto](/t5/user/viewprofilepage/user-id/5525473) -- Welcome to the Atlassian Community!

You may do that with the Advanced Branching feature of automation rules, iterating over the selected values in the custom field: <https://community.atlassian.com/t5/Automation-articles/Branching-over-smart-values-in-Jira-Automation/ba-p/1741935>

If you run into any challenges implementing this, please post images of complete rule and audit log details, and explain what is not working as expected. Those will provide context for the community to help.

Kind regards,  
Bill

comments: author: mdeloreto
body: Thank you! I was able to do it with automation, smart values and the field id for a customer field.


Tags: cloud

jira-cloud
Can customization of card on a board be saved
Asked by Robert Pearcey:

Users can customize cards shown on a Board of Business projects but there's no way to save the customization per user. Must reset the changes each time Jira is opened.

Is there a way to save the user customization?

Thanks


Answers:
author: Srikanth Gowda B S
body: Hi [@Robert Pearcey](/t5/user/viewprofilepage/user-id/5194176)

Customization of board per user is critical, boards are used by configuring filters. Users can create filters based on their preferences.

Each user could [Create boards based on filters](https://support.atlassian.com/jira-software-cloud/docs/create-a-board-based-on-filters/) , this allows users to customize their board settings independently

Hope this may resolve your issue!


Tags: cloud

jira-cloud
field name
Asked by maxime grenier:

HI

In Project setting and then in project automation.

I want to add the name of the support team but I can't figure out how to write it so that the info is added.

![automation name support team.png](/t5/image/serverpage/image-id/330922iA786D8BAC1675F5C/image-size/large?v=v2&px=999 "automation name support team.png")

Can you please help me ?

Maxime


Answers:
author: Mikael Sandberg
body: You have two options, either use {{issue.support team}} or use the custom field Id {{issue.customfield_XXXXX}}. You can find the Id if you go to Settings \> Issues \> Custom fields, locate the custom field in question and hover over one of the menu options under the three dot menu. The URL contains the Id at the end of it.


author: maxime grenier
body: Thanks ! I use field Id.


Tags: cloud

jira-cloud
Planning poker app administrative capabilities
Asked by Veda Bhat:

Hi Team,

We are looking to purchase planning poker app with our JIRA cloud instance but wanted to understand the administrative capabilities of the application.


Answers:
author: Trudy Claspill
body: Hello [@Veda Bhat](/t5/user/viewprofilepage/user-id/4973635)

Which specific Planning Poker app are you planning to purchase?

Have you reviewed the documentation provided by the vendor?

Do you have specific questions we can help you answer?

comments: author: Veda Bhat
body: Hi Trudy,

We are planning to purchase and license for planning poker by Appfire: [Planning Poker ? \| Atlassian Marketplace.](https://marketplace.atlassian.com/apps/1212495/planning-poker?tab=overview&hosting=cloud)


Tags: cloud

jira-cloud
How to create a report sprint wise?
Asked by Sindhu:

I want to include below details in the report

1. Userstory number

2. Story points

3. Logged hours

4. Original estimate

5. Assignee

6. Team name

7. Story points


Answers:
author: Danut M _StonikByte_
body: Hi [@Sindhu](/t5/user/viewprofilepage/user-id/5525424),

I think that what you want can be easily achieved by using the Filter Results gadget of Jira.

All you have to do is to configure it with a filter that returns that issues from the sprint(s) that you want to track. Something like this:

*sprint = "Sprint 1"*

or

*sprint IN ("Sprint 1", "Sprint 2")*

And then to display the columns that you want.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331235iBE6FFBB394B0F6FE/image-size/large?v=v2&px=999 "image.png")

And you will get the report on your dashboard. Something like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331234iA2C15C816A4CFCB7/image-size/large?v=v2&px=999 "image.png")

Hope this helps.

Danut

comments: author: Sindhu
body: Hi, thank you for your reply


author: Amay Purohit_RVS
body: Hi [@Sindhu](/t5/user/viewprofilepage/user-id/5525424)

Welcome to the community !!

If you would be interested in a mktplace app, pls do take a look at   
[Sprint Velocity \& Status Gadgets](https://marketplace.atlassian.com/apps/1233817/sprint-velocity-status-gadgets?hosting=cloud&tab=overview)

The app comes with couple of dashboard gadgets to track team member's velocity based on story points in a sprint and also track sprint status with multiple parameters. The app works for past / closed sprints too.

Disclaimer : I am part of the team which developed this app

![Sprint Status.png](https://community.atlassian.com/t5/image/serverpage/image-id/331105i269335C70C91136E/image-dimensions/517x728?v=v2 "Sprint Status.png")


author: YY Brother
body: Hi [@Sindhu](/t5/user/viewprofilepage/user-id/5525424)

Welcome to our Community.

Is it a sprint level repport? just like:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330921iE41B91BF13A0DD61/image-size/large?v=v2&px=999 "image.png")

Thanks,

YY?

comments: author: Sindhu
body: Kindly of but for individuals


author: Sindhu
body: Thank you for your answer


Tags: jira-unknown-hosting-type

unknown-hosting-type
How to create jira issue ticket when bitbucket pipeline build fails for maven project
Asked by prajwalkumar vilas jorapur:

expecting pipeline script or solution for

When ever my bitbucket pipeline build fails right i want to create bug ticket in jira .

for maven project.


Answers:
author: Nicolas Grossi
body: [@prajwalkumar vilas jorapur](/t5/user/viewprofilepage/user-id/5510089) Welcome! You might take a look at this link: <https://community.atlassian.com/t5/Bitbucket-questions/Can-we-create-jira-ticket-from-bitbucket-pipeline/qaq-p/2031613>

HTH

Nicolas


Tags: cloud

jira-work-management

jira-work-management-cloud
Jira not installing. unable to configure database
Asked by Kiran Kadali:

Step 1: Jira Landing page

Step 2: Select **I'll set it up myself** and select **Next**.

Step 3: Configure a database for Jira. dost show, instead lands on error page

Tried on 2 servers same error

Error:

com.google.template.soy.tofu.SoyTofuException: When evaluating "length($globalErrors)": While computing function "length($globalErrors)": Argument to length() function is not a SoyList (found type com.google.template.soy.data.restricted.UndefinedData).


Answers:
author: Kiran Kadali
body: solved. I reinstalled jira software as root and started as jira user, and it worked. so either previous installation went bad or some permission was messed up (i guess)

Thank you


author: Nicolas Grossi
body: Also if you have an active license you might want to contact support.atlassian.com

Nicolas

comments: author: Kiran Kadali
body: Currently our license has expired, and buyer is working on renewing the license.


author: Nicolas Grossi
body: [@Kiran Kadali](/t5/user/viewprofilepage/user-id/1791929) You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/configure-jira-with-mysql/qaq-p/1067844>

Nicolas


Tags: data-center

jira-data-center

jira-server

server
Kanban Collumns Showing Statuses That No Longer Exist in the Project
Asked by Christian:

Hello All

I recently took over a Jira Instance that had many different workflows that were being unused, as there was a very unorganized approach to managing the Jira instance. Because of this, I noticed that when I made a Kanban Board with any filter other than selecting from a single project, there would be close to a hundred possible statuses that could be mapped to columns.

Because of this, I went through the effort of remapping countless issues to new workflows, being able to delete many old workflows and statuses affiliated with them. Now, when I go to the "Statuses" section in my Jira Admin settings, I only see roughly 20 statuses in our entire site. However, When I go back to my Kanban board, or create a new one, I still see many statuses that are not on the site anymore or available to be even added to a workflow. Furthermore, many statuses are duplicated, even ones that are unique to only one workflow. It seems like broken functionality to me, but if there something else I can do to fix this let me know.

Thanks!

Christian


Answers:
author: Trudy Claspill
body: Hello [@Christian](/t5/user/viewprofilepage/user-id/5412859)

In your Jira instance do you allow use of Team Managed projects? If so, such projects don't reference the globally defined Status value and Workflows. The Status values within those projects are unique and independent of the global Statuses, even if they have the same name.

If you are creating board filters that encompass Team Managed projects then you are likely picking up the Status values defined in those projects also.


author: Nicolas Grossi
body: [@Christian](/t5/user/viewprofilepage/user-id/5412859) Try reindexing first and second, as you have an Premium licensee you might contact support.atlassian.com

Nicolas


Tags: cloud

jira-cloud
With epic link being sunsetting, how can I show the parent link on my card?
Asked by Saskia Hoppe:

So Epic Link is going away, so we've got parent link. But that's not an option when I go to customize my card. Epic Link shows up as an option, but doesn't actually do anything anymore. Am I missing a trick?

Note this is for a business project (software projects are fine).


Answers:
author: Trudy Claspill
body: Hello [@Saskia Hoppe](/t5/user/viewprofilepage/user-id/2608052)

The replacement field is Parent, not Parent Link.

And there is a change request about making the Parent field available for addition to Work Management/Business project cards. You can add your vote to it.

<https://jira.atlassian.com/browse/JWMCLOUD-742>

comments: author: Saskia Hoppe
body: Thanks! Added my vote. Guess I wasn't missing anything they just took it away. Hopefully it'll come back!


author: Nicolas Grossi
body: [@Saskia Hoppe](/t5/user/viewprofilepage/user-id/2608052) As you have an standard license you might want to contact support: support.atlassia.com ?

Nicolas


Tags: cloud

jira-cloud
How can I disable automations from sending emails?
Asked by Kassandra Acuna:

Hello,

Currently, our users are being sent two emails whenever an issue is closed. One from our comments stating that the issue is being closed and another from JIRA's automation that also confirms that the issue is being moved to done. Is there a way to disable this function so that our users are not getting two emails whenever an issue is closed? I've already checked the automation tab to see if the check box to send notifications has been turned off. This is a change we want to make for all users in a project and not just one individual person.

Thanks in advance!


Answers:
author: Nicolas Grossi
body: [@Kassandra Acuna](/t5/user/viewprofilepage/user-id/5525392) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405>

Nicolas

comments: author: Kassandra Acuna
body: Hi Nicolas!

Thanks for your speedy reply. I've already checked to make sure that it's been checked off. That doesn't seem to be the problem.


Tags: automation

cloud

jira-cloud

notification
Scriptrunner Behavior to set Date Field based on another custom field select list?
Asked by Inayat Nahvi:

Hi,

We had this working in Data Center, and now I'm trying to rebuild in cloud. Let me know if this possible. Here's the scenario:

* Customfield1 - this is a single select list.
* Customdatefield2 - this is a custom date field. (we used Due Date before, but apparently not supported in Scriptrunner cloud)

We would like to create this behaviour:

* If Customfield1=A, set Customdatefield2 = today +3 days.
* If Customfield1=B, set Customdatefield2 = today + 5 days.
* If Customfield1=C, set Customdatefield2 = today + 7 days.

Is this possible in cloud Jira?


Answers:
author: Sean Chua _Adaptavist_
body: Hey [@Inayat Nahvi](/t5/user/viewprofilepage/user-id/743883) ,

Have you tried using "Date Picker" custom field instead? [Behaviours Cloud Supported Fields](https://docs.adaptavist.com/sr4jc/latest/features/behaviours/behaviours-supported-fields-and-products#supported-fields)

You should be able to do something like;  

    const selectedValue = Customfield1.getValue();let daysToAdd = 0;if (selectedValue === "A") {    daysToAdd = 3; } else if (selectedValue === "B") {    daysToAdd = 5; } else if (selectedValue === "C") {    daysToAdd = 7; }// Update the datepicker2 field with the new dateif (daysToAdd > 0) {    const newDate = addDays(new Date(), daysToAdd);    datepicker2.setValue(formatDate(newDate));}

or something along those lines with the right functions.


Tags: behaviours

cloud

jira-cloud

scriptrunner
"Import Issues" Button Not Displayed on the Create Issues Screen
Asked by Abdiel Mart?nez:

**Description:** Previously, when clicking the "Create Issues" button, a button labeled "Import Issues" would appear on the screen. For some reason, this button is no longer displayed.

**Steps Taken:** I am an administrator of the organization and have verified the permissions:

* Make bulk changes
* Project Role Administrators

![import_button.png](https://community.atlassian.com/t5/image/serverpage/image-id/330900iC9CA003CE259BDC3/image-size/large?v=v2&px=999 "import_button.png")![import_button_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/330901iFE0E38DDDADBEDF3/image-size/large?v=v2&px=999 "import_button_2.png")


Answers:
author: Trudy Claspill
body: Hello [@Abdiel Mart?nez](/t5/user/viewprofilepage/user-id/5173252)

The removal of that button started rolling out in the June 3-10 updates. I see that announcement in the weekly blog post starting with this one:

<https://confluence.atlassian.com/cloud/blog/2024/06/atlassian-cloud-changes-jun-3-to-jun-10-2024>

comments: author: Abdiel Mart?nez
body: Thank you very much for your response. I understand the situation and will get started with my team.


author: Jovin
body: Hey [@Abdiel Mart?nez](/t5/user/viewprofilepage/user-id/5173252)

You can find this by navigating to the "Issues" view of your project, then towards the top right you'll see the **...**button, in there is Import issues from CSV

![import.png](https://community.atlassian.com/t5/image/serverpage/image-id/330902iDBB0BFF1B31BA280/image-size/large?v=v2&px=999 "import.png")

comments: author: Abdiel Mart?nez
body: Thank you, I was able to see the option, but I am looking for a way to view it on the Create Issues screen, as my users are accustomed to using it that way.

In case Jira has removed that view, I will need to retrain them.


author: Nicolas Grossi
body: [@Abdiel Mart?nez](/t5/user/viewprofilepage/user-id/5173252) Welcome! Import issues and bulk changes features are different:

Import issues: when you want to perform a migration from another jira instance.

Bulk Change: to manipulate a bunch of issues at once.

HTH

Nicolas


Tags: cloud

jira-cloud