youngmon/atlassian-qna huggingface dataset:
On Confluence Startup, the following error is thrown
Asked by Ian James:

Hi,

I'm new to Atlassian and have just installed Confluence. Inittially the browser was working but the step after I tested the connection to an external database Igot the following (below).

Any suggestions please?

The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.  
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

### Cause {#toc-hId-1571106528}

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)


Answers:
author: AnnWorley
body: Hi Ian,

"Spring Application context has not been set" is a common error that can be produced by a number of causes. The most common issue is a lack of permissions on the home directory which prevents Confluence from writing to the confluence.cfg.xml file.

Please work your way through this guide until you find the cause of your particular "Spring Application context has not been set" issue:

[Confluence does not start due to Spring Application context has not been set](https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html)

Thanks,

Ann

comments: author: Ian James
body: Hi Ann,

Thank you for the reply.

The problem has now been resolved. It was due to the wrong licence key being used i.e. prod key for a test system.

Perhaps Atlassian could look at getting some test in place for the licence key, rather than crashing out with errors.

Thanks again.

Ian
A template in a template
Asked by Ville Myrskyneva:

Can I create a repetitive step in a page template, so that a certain part of the template can be added \[1 ... n\] times. Amount of steps depends on how many items the creator of a new page requires (to start with).

Example:

\[page title\]

\[description\]

\[some content\]

----- ---- start of repeated part ----- -----

\[sub section\]

\[sub description\]

\[some sub content\]

----- ---- end of repeated part ----- -----

(button - add new repeatable item)


Answers:
author: EPS Software Engineering AG
body: As far as I understand your requirement, the Page Tree Creator App can do this. You find it for Confluence Server on the Marketplace.

Regards,  
Stephan

I am the CEO of EPS, which is the vendor of the Page Tree Creator


author: Davin Studer
body: You cannot do that with a template. You would need to write a blueprint to do what you are asking.

comments: author: Ville Myrskyneva
body: I thought about that, but I understood that blueprints "just" manifest a list of pages with same template under a certain directory.

I may need to check them later in more detail.
Application links for Jira & Confluence on same server install
Asked by Matt Drane:

We have migrated across from Cloud to server. The installation is the latest Jira and Confluence server versions installed on a Windows server.

When trying to configure the Application Links between Jira \& Confluence it wont allow the links to be created due to being the same server ID.

Has anyone else come across this and manage to resolve? I have tried setting the links up using the localhost address for the application URL and the Display URL being the FQDN address.

Thanks

Matt


Answers:
author: Thomas Schlegel
body: Hi Matt,

have you also tried the FQDN address as application URL?


Tags: jira
8 active users but user management shows 10 users
Asked by Rogier The:

I have 8 active users and 2 disabled users in Confluence (and the same active users in Jira). However, when I want to add a new user, Confluence tells me there are 10 current and active users. Did a restart of the server to clear cache, but still 10 users are active. How to solve this?


Answers:
author: Shannon S
body: Rogier,

Are you able to use the query I sent you in November to see if they are being counted in the database?

[Get a list of active users counting towards the Confluence license](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html?_ga=2.153969656.1188487462.1514885544-1429028762.1511781728)

Otherwise I would recommend following this page to flush the cache manually (separate than a restart) and make sure they're not in any groups with can-use permissions:

[User count not updated after disabling or removing a user](https://confluence.atlassian.com/confkb/user-count-not-updated-after-disabling-or-removing-a-user-223905208.html?_ga=2.133050318.1188487462.1514885544-1429028762.1511781728)

Regards,

Shannon

comments: author: Rogier The
body: Unfortunately the person who installed Atlassian at the company left and we have no idea how to access the database and run queries on that. Any articles on Atlassian on how to accomplish that?


author: Shannon S
body: Rogier,

The first article above does show you how to run the query, but you will need to obtain database access from within your company.

You can use the [configuration.cfg.xml](https://confluence.atlassian.com/confkb/where-does-confluence-store-the-database-password-211060566.html) file on your server to see what information Confluence uses to connect to the database.

If you are unsure please contact your Server Administrator and they can help you to get this information.

Regards,

Shannon
Jira issues macro in confluence 6.5.2 has wrong text and url link in Epic Link column
Asked by Tero Laihia:

After updating confluence from 6.4.0 to 6.5.2 the jira issues macro has changed the Epic Link to user story, both the description and link url.

Previously macro showed epic's name and direct link to epic itself.

If we click and follow the Epic Link in macro, it goes to some user story under the epic. The user story has correct epic link and to go to the epic, we need to click it again.

Is there a workaround or option to change this, to show correct epic name and link in macro column?

Jira version 7.6.2


Answers:
author: Fabian Lim
body: Hi [@Tero Laihia](/t5/user/viewprofilepage/user-id/281824)

Looks like this bug will be finally fixed in 7.15, 7.16 of Confluence. Link: <https://jira.atlassian.com/browse/CONFSERVER-43561>

Regards


Tags: atlassian-support
Unable to Configure JIRA Application URL
Asked by chirag kathuria:

i am facing issue in configuring JIRA url in confluence.

Getting Error as:

No response was received from the URL you entered - it may not be valid. Please fix the URL below, if needed, and click Continue. {#toc-hId-1767618234}
-------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Nic Brough -Adaptavist-
body: I assume you mean an application link? If so, this error happens when the url given is not the base url of a working Jira, or when that url can't be reached because of a network or proxy problem.

You'll need to make sure there's a Jira there, that your url is correct and that you can reach it from the Confluence server.


author: AnnWorley
body: Hi Chirag,

The error you posted indicates the Jira URL is not responding. Can the Jira URL you are entering in Confluence be reached from the Confluence server? If the server does not have a browser, please test the Jira URL from the Confluence server's command line using [curl](https://curl.haxx.se/docs/httpscripting.html#GET)or [wget](https://www.fastwebhost.in/blog/10-examples-of-linux-wget-command/).

I look forward to hearing more about where you are entering the Jira URL, and how it goes with the connectivity tests.

Thanks,

Ann

comments: author: chirag kathuria
body: Thanks for answering query.

I have done wget on confluence server and getting error as:

ERROR: cannot verify sitename.com's certificate, issued by "/C=US/O=GeoTrust Inc./CN=GeoTrust SSL CA - G3":  
Unable to locally verify the issuer's authority.  
To connect to sitename.com insecurely, use '--no-check-certificate'.


Tags: jira
Confluence 6.6 Macros not working
Asked by Martin_Strasser:

Hello,

I'm using Confluence 6.6 on Debian 9 and can't use the "other macros" feature.

On Google Chrome in Console I get the error "Macro browser preload failed. Trying again..."

I also tried it with Firefox or Internet Explorer?

Has anyone an idea?

Thanks,  
Martin


Answers:
author: Alexei Ferreira
body: Is there a solution for this?

I'm having the same problem.

comments: author: Shannon S
body: Alexei,

The solution is to clear the plugins cache completely.

If you're still having issues once you've cleared your plugins cache, I would recommend raising a new question or [contacting Support](https://support.atlassian.com/contact/#/) if you are support eligible.

Regards,

Shannon


author: Martin_Strasser
body: Hi Shannon,

thank you for your response.

Strange thing. Now it is working.

I tried everything (reboot, update, clear plugins cache).

Regards,  
Martin

comments: author: Shannon S
body: Martin,

Thank you for confirming you were able to eventually resolve it. Perhaps after all that maintenance it needed some time to think? :)

Take care, and have a pleasant rest of your week.

Regards,

Shannon


author: Shannon S
body: Hi Martin,

Could you confirm the errors you see in your Confluence Application Log when attempting to load the Other Macros feature?

Please also try to clear your plugins cache as this usually resolves the issue:

* [How to Clear Confluence Plugins Cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

Regards[,](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

Shannon
Confluence Team Calendars query for last edited?
Asked by John Sibo:

I am trying to figure out when users have last edited their calendars from the Team Calendars plugin. Anyone have a handy query somewhere for this?

I saw a query \& added onto one for creators/creation date/space key/ etc.. This is perfect - however, would love to have last modified included.. just not sure if/which table houses this column!


Answers:
author: Shannon S
body: Hi John,

This is not yet currently possible, but we do have a feature request for it below:

* [CONFSERVER-51204](https://jira.atlassian.com/browse/CONFSERVER-51204)

I would recommend watching that case in the event that someone determines a workaround for it. In the meantime, you could also vote on it to help show the number of users who are interested in such a feature.

Regards,

Shannon


Tags: postgres

query

sql

team-calendars-for-confluence
Filter table to show issues within 2 weeks from today on Confluence
Asked by suong do:

I have a table with columns named "Request", "Need Date", and "Completion Date". I only want to see past-due open items and items that are needed within 2 weeks from today. How can I do this using filter?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello,

You can use [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro with [date filter](https://docs.stiltsoft.com/pages/viewpage.action?pageId=9404513#ManagingDateRangeFilters-SettingDynamicTimeInterval) value like *from -1w to 1w*.

comments: author: suong do
body: Thanks!
Database or Storage for large files
Asked by Steve Tokatlyan:

Is there anyway to change the repository location for large files to a nas?


Answers:
author: AnnWorley
body: The directory most likely to grow over time or contain large files is the Confluence Home or "data" directory: [Confluence Home and other important directories](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html) As long as the Confluence server can see the NAS it should be ok to store the home directory on it.  
We have a procedure to move the home directory: [How to relocate the Confluence home directory](https://confluence.atlassian.com/confkb/how-to-relocate-the-confluence-home-directory-318668907.html)  

In addition to attachments the home directory contains the content index and the plugins cache so it is important that Confluence is able to get a fast response from the device, or it could slow performance.
Email Confluence Page in PDF format
Asked by Catherine Foster:

I need to automate an export of a Confluence page and email to a distribution list. I can't figure out a what to accomplish this task. Has anyone implemented this type of automation before? Thanks.


Answers:
author: Aron Gombas _Midori_
body: This exact use case was asked and answered here: <https://community.atlassian.com/t5/Marketplace-Apps-questions/Sending-e-mail-from-Confluence-with-Groovy-ScriptRunner/qaq-p/668039>

Please check their results. HTH.


Tags: email
Roadmap Planner: changing size/location of text in bars, markers
Asked by Kerry Mead:

I'm testing out Roadmap Planner to see if it would work for a project and am having display issues:

1) I have two markers near each other (milestones scheduled about two weeks apart) and the text from the two markers is overwriting each other (so it's difficult to read the text). How can you fix this? I tried to stretch one of the markers down so the text would display lower than the other marker's text but this didn't work.

2) Also, the text in the bars is not fully displaying. It's especially troublesome for short bars -- only one or two text characters display. Is there anyway to change the size of the text in the bars so you can see it without having to hover over the bar?

Thanks.


Answers:
author: AnnWorley
body: Unfortunately, we have heard of this issue before: [Roadmap Planner - Prevent Markers text to overlap](https://jira.atlassian.com/browse/CONFSERVER-37125) I do not currently have a workaround but I have heard of this issue more often lately so perhaps a workaround is coming soon.

Please vote or comment on the ticket, and review our [Atlassian Bug Fixing Policy](https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html)
synchronize an account reactivation from active directory to confluence
Asked by Alexander Wolf:

the following situation exists:

The user management of Confluence is linked to an AD via LDAP. The AD is the leading system.

A user has too often entered his wrong password in Confluence so that his Confluence account is blocked and his AD account is set inactive.

Even if the AD Admin activates the account, the user still has to be reactivated by the Confluence Admin in Confluence, too.

Is there a possibility that only the activation in the AD is necessary? So that this activation is synchronized to Confluence. Without activation code in Confluence.

Best regards

Alexander Wolf


Answers:
author: AnnWorley
body: Hi Alexander,

Since Confluence 5.3 the disabled flag from AD has been synchronized over to Confluence.[Provide Confluence support for Active Directory's "Account Disabled" flag](https://jira.atlassian.com/browse/CONFSERVER-24786) If a user locks out their AD account via too many bad passwords, and the AD admin unlocks the account, the user will be reactivated in Confluence during the next synchronization. The default synchronization interval is one hour so that delay may be what you are experiencing when you find you have to manually enable the user in Confluence. You can either wait an hour, activate the user as you have been doing or else manually sync the AD User Directory at Confluence Admin\>User Directories. Please see [Synchronizing Data from External Directories](https://confluence.atlassian.com/doc/synchronizing-data-from-external-directories-229838498.html) for more details.

If you sync the directory and the user is still disabled, please let me know so I can investigate further.

Thanks,

Ann

comments: author: Alexander Wolf
body: Hi Ann,  

thank you for your quick answer. This Information is enough for me. :)   

Best regards

Alexander Wolf


Tags: ldap

sync
Service Desk Linking to one Confluence Space only
Asked by HH:

We have multiple service desk projects and multiple confluence spaces. It would be good if we could link one confluence space that's specifically for one area to the corresponding service desk project.

So for example we have a service desk project for our web developers. The web developers have their own Confluence space. We then have engineers who have their own service desk project and again have their own Confluence space. Rather than linking to the high level Confluence instance and service both engineering and web developer articles in both individual service desk instances it would be good only to serve the relevant one.

However when I've tried it, unfortunately it hasn't worked and I just get an error message until I reduce the URL to the basic link to the confluence instance.

Has anyone managed this? Or am I just missing something obvious?!

Thanks,

Hollie


Answers:
author: Walter Buggenhout
body: Hi [@HH](/t5/user/viewprofilepage/user-id/65536),

I don't know what it is, but you must be overlooking something indeed. Each Service Desk project can link to 1 Confluence space. You create the link from within your Service Desk project. So if you have 2 different Service Desk projects, you could perfectly link 2 separate Confluence spaces: 1 for each Service Desk project.

You can find the documentation on how to set it up [through this link](https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html).


Tags: configuration

jira-service-desk
Error when trying to move (re-order) a page in Confluence
Asked by Carlos Garcia Navarro:

Hello,

I'm not sure why I'm seeing this error when trying to move a page (with children pages) in Confluence (I'm using Cloud). Anyone has experienced this before? Thanks

![Screen Shot 2018-01-02 at 1.47.13 PM.png](/t5/image/serverpage/image-id/11860iDE1B53C7A43967A0/image-dimensions/660x331?v=v2 "Screen Shot 2018-01-02 at 1.47.13 PM.png")


Answers:
author: Shannon S
body: Carlos,

Where are you trying to move the page exactly? Do you have full permission to edit that page and where you are moving it?

Are there any orphaned children from the page in the Trash?

Regards

Shannon

comments: author: Carlos Garcia Navarro
body: Hi Shannon,

Thanks for your reply. Yes, I created the page, and I have permission to move and re-order other pages in the same space. I'm not sure what made this case special. There were no orphaned children in the trash. is there anything else I can check?

Thanks,

Carlos


author: Shannon S
body: I'd like to check for you, but I wasn't able to find a Cloud instance associated with your email address.

To avoid posting your personal details on a public forum, do you mind if I create a Cloud Support ticket for you so we can find out what's happening here?

Regards,

Shannon


author: Carlos Garcia Navarro
body: That would be great! Thanks, Shannon.


author: Shannon S
body: Thanks, Carlos!

I created that ticket for you and you should have received a message in your email.

Can you reply to that ticket with your Cloud URL and the page details?

Regards,

Shannon


author: Carlos Garcia Navarro
body: Thanks, Shannon! I responded to the email with the requested information. I tried again and was able to make it work, so the problem is not blocking us anymore. I'm curious why the issue happened, so if there is anything I can do to help with the troubleshooting, please let me know. Otherwise, feel free to close the support ticket.

Carlos


author: Shannon S
body: Thank you, Carlos.

I closed the issue but if you do run into the issue again please let us know!

Regards,

Shannon
Does Confluence support Vietnamese language?
Asked by Vinh Nguyen:

Hi all,

I have a question to confuse.

Does Confluence support Vietnamese language?

I have try to input the language in Vietnamese and save it but I can not see the right once, some sample question mark "?" contain.

Please advices us.

Thank in advance.


Answers:
author: Shannon S
body: Hi Vinh,

Your database encoding needs to be exactly what is recommended or you may run into issues.

The type of encoding that Dave uses is based on his database type, and the same would go for you, so have a look at this:

* [Configuring Database Character Encoding](https://confluence.atlassian.com/doc/configuring-database-character-encoding-177698.html)

You can click on your database type there for information on how it should be set.

For more details have a look at [Troubleshooting Character Encodings](https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html).

Regards,  
Shannon

comments: author: Vinh Nguyen
body: Hi Shannon,

Thank you for your kindly response

Because we are using the UTF-8 character encoding already. But I try to input the Vietnamese language but when we save/public the topic, its can not be save in Vietnamese lang you know.

That's why I ask to Dave in which question above.

Regards


author: Shannon S
body: Vinh,

Dave should also be using the supported collation, so it may not be your database causing the issue.

You can first follow the steps on the 2nd article I gave you. If that doesn't work, please create a Support Zip, and have a look at the file **application-properties/application.xml, for these lines (they will be separate):**

```
<sun.jnu.encoding>UTF-8</sun.jnu.encoding>


<file.encoding>UTF-8</file.encoding>
```

Please let us know if they show anything other than UTF-8 and what OS your Confluence is installed on.

You can also check that all your tables are collated properly by running:

```
SHOW VARIABLES LIKE 'collation%'; 
```

Lastly, check in conf/server.xml for URIEncoding and make sure that is also set to UTF-8.

Regards,

Shannon


author: Dave Theodore [Coyote Creek Consulting]
body: Sounds like your database collation may be wrong. I tested on our Confluence instance using random Vietnamese text and it displays fine.

comments: author: Vinh Nguyen
body: Hi Dave,  
Could you please tell me your database collation?  
Thank you
How to apply the CSS to topics in a space?
Asked by Arpita Pillai:

I am fairly a new user to Confluence. I am not sure where am I going wrong on this one. So I have created a basic CSS with heading styles, table styles, list styles, para style and pasted in Space Tools \> Look and Feel \> Stylesheet. My expectation was that these styles will apply by default to all the existing pages (using the various inbuild templates) inside that space wherever the relevant style is used. However, the styles apply to only those pages that I create using the default template and not the inbuilt ones. I really use the troubleshooting template and how to template. How do I customise them to use my stylesheet. P.S. I have applied the CSS to Global Stylesheet as well but I don't know if it is applying it anywhere. Thanks.


Answers:
author: Shannon S
body: Hi Arpita,

It might be that those pages are using a different style or class to customize them that have a higher priority than what you've set up. I tested this by styling **body {}** and it also worked on those pages, so we know it does work.

You could use one of the tools from our [Basic Styling Tutorial](https://confluence.atlassian.com/doc/basic-styling-tutorial-170000548.html) under ***CSS Editing Tips \> Use the right tools***. This helps you select a specific style you want to edit and lets you know what we're using to style the particular part of the page.

I hope this helps! Let us know if you have any trouble.

Regards,

Shannon


Tags: css