Jira Service Management and Jira lisencing
Asked by Allen Chen:

Hello,

Some users in our organization have a separate Jira license other than JSM. These users are JSM agents.

![Screenshot 2024-08-01 152240.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/339580i20E2021A1FC43D90/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 152240.jpg")

For users with a Jira Service Management license,

1. Do you still need a separate Jira license?

2. Which functions or access will be removed if you remove the Jira license, keeping the JSM license?

3. Is having a separate Jira license (already have JSM) require additional payment?

Thanks!


Answers:
author: Mikael Sandberg
body: The question you should ask is, do your JSM agents need access to Jira projects? If the answer is no, then they do not need a Jira license. If they only need agent access in JSM then that is the only license they need.

For your second question, if you remove Jira license from a user with a JSM license they will no longer have access to Jira projects, just JSM projects as I explained above.

Yes, Jira licenses and JSM licenses have their own pricing and you would have to pay for both.

comments: author: Allen Chen
body: Hi Mikael,

Understood, thank you for your prompt response.


author: Allen Chen
body: Hi Mikael,

[@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

Which types of projects are considered as Jira projects?

I am the user access admin for JSM on another Jira site, no Jira license. However I can still create work management projects or software management projects. I am confused.![Screenshot 2024-08-01 164041.png](https://community.atlassian.com/t5/image/serverpage/image-id/339586i952C86FF87655EEB/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 164041.png")![Screenshot 2024-08-01 164108.png](https://community.atlassian.com/t5/image/serverpage/image-id/339585iEAF74699D8646F89/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 164108.png")

Thank you.


author: Mikael Sandberg
body: Any of the project templates listed when you click on Service management are JSM projects and would require a JSM license. Customers do not require a license in order to access the help portal and submit requests.

All the ones listed under Software development and Work management at Jira projects and requires a Jira license. And the templates listed under Product discovery require a Jira Product Discovery license or a Jira license depending on what permissions the user should have in the project.


author: Allen Chen
body: Thats what I thought too, but without a Jira license I still have access to project templates listed as "Jira".


author: Mikael Sandberg
body: That is expected, but you would not be able to use the project without the right license.


author: Allen Chen
body: Thank you Mikael


author: YY Brother
body: Hi [@Allen Jingshi Chen](/t5/user/viewprofilepage/user-id/5501605)

??? jira ??? JSW ? JSM ???? License???????????? ??? Issues??????? Product Features????JSM Agent ???? JSW project issues??????? Backlog?Active Sprint?Timeline ? JSW ??? features?

Thanks,

YY?

comments: author: Allen Chen
body: ?????YY?


Tags: cloud

jira-service-management

jira-service-management-cloud