youngmon/atlassian-qna huggingface dataset:
Automation rule for a dependent task
Asked by samantha_sharkov:

Hello!

I need help creating in Jira automation the following business rule: "When one task is marked complete, it triggers an email notification to the owner of the next dependent task to take action. "

Thank you in advance!


Answers:
author: Trudy Claspill
body: Hello [@samantha_sharkov](/t5/user/viewprofilepage/user-id/5135528)

Welcome to the Atlassian community!

How are you creating the dependency relationship between the issues? Can you show us a screen image example that show an issue with dependent issues?

comments: author: samantha_sharkov
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

Thank you for your response. Please see the screenshots. ![Screenshot 2023-02-02 093329.png](https://community.atlassian.com/t5/image/serverpage/image-id/237900i91770D2990527A61/image-size/large?v=v2&px=999 "Screenshot 2023-02-02 093329.png")![Screenshot 2023-02-02 093258.png](https://community.atlassian.com/t5/image/serverpage/image-id/237901iC9BFEF03CCD3132E/image-size/large?v=v2&px=999 "Screenshot 2023-02-02 093258.png")


author: Trudy Claspill
body: Do you have any experience with creating Automation Rules? Have you reviewed [the documentation](https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/)? Have you tried to create a rule for this? If so, show us what you have so far and indicate the step(s) where you need help.

Based on your screen image it seems that there is a generic Issue Link relationship between the two issues that uses the blocks/is-blocked-by link.

How is the "owner" of the dependent issue noted in that issue? Is it the Reporter, the Assignee, or some other user picker field?

The basic outline of the rule would be:

```
TRIGGER: Issue Transitions
- To Status: <the status or statuses that represent "complete">

BRANCH: Related Issues/ Linked Issues
- Link Types: blocks

ACTION: Send Email
```


author: samantha_sharkov
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . No, I do not have experience with automation. I reviewed some. Usually, in the community, people just give a few lines of code. That is what I was very hoping for. But it seem this community is quite different from Jira software. :) Thanks for your answer! The code direction is very helpful.


author: Trudy Claspill
body: This community is not necessarily different than the other community.

I prefer to teach people how to use the tools vs. simply giving them the completed documented solution. If you learn how to use the tool then you can develop solutions without having to wait on other people to provide you the solutions.

I am happy to coach you through this if you want to learn.

Try to create the rule with the guidance I provided, and report back if it isn't doing what you expected. In that case provide us with the details of the rule that you created, the information about how it is not accomplishing your goals, and the details of the Audit Log for the execution of the rule.


Tags: cloud

jira-work-management-cloud
Issues missing in the board view after changing workflow names
Asked by Natalia Montero:

Hi,

All the issues in a project disappeared from board view after I decided to update the workflow. I changed the status name for example from "In review" to "In progress" and now I can only see all the issues in list view.


Answers:
author: Ashish Bijlwan
body: Hi [@Natalia Montero](/t5/user/viewprofilepage/user-id/5135518)

Welcome to the Atlassian Community!

Please check your board filter query, and if it is limiting the issues based on status = "In Review" then you need to update it to "In Progress".

Thank you,  
Ashish

comments: author: Natalia Montero
body: Thank you so much! It was the board filter.


author: Ashish Bijlwan
body: Welcome [@Natalia Montero](/t5/user/viewprofilepage/user-id/5135518)


author: Matthew Finger
body: [@Ashish Bijlwan](/t5/user/viewprofilepage/user-id/3826746) I am having this same issue, except it's not the filter. Boards for projects are only showing select issue types, and we're not able to show the others. Any ideas?


author: Ashish Bijlwan
body: Hi [@Matthew Finger](/t5/user/viewprofilepage/user-id/5211791)

Please correct me if I am wrong, your board is not showing issues from other projects?

For this, please could you share the screenshot of your board filter query?

Thank you,

Ashish


author: Matthew Finger
body: Hi [@Ashish Bijlwan](/t5/user/viewprofilepage/user-id/3826746) It's not showing me different issue types. I figured it out, though -- the board only shows one workflow at a time, and the different types have different workflows.


author: Ashish Bijlwan
body: Hi [@Matthew Finger](/t5/user/viewprofilepage/user-id/5211791)

Check the Board Filter query, if filter query is returning data for only one issue type then you will show the workflow for that issue type only.

For example:

If your board filter query is something like issuetype = Story, then Board will only show all the Stories and the workflow of the Stories.

If you want to add more issue types in your board then please add the issuetype name in your filter query like issuetype in (Story, Task, Sub-Task, Epic) and save it. Then check your board column and see if there is any Workflow status which is in unmapped column that you need to move to right Board Column.

Thank you,  
Ashish


Tags: cloud

jira-work-management-cloud
Hello, How can I use Jira Workflow Engine in my Product?
Asked by Supratik Gangopadhyay:

I would like to add workflow management in my product as a feature.

How can I do so?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It's based on os_workflow, but modified for Jira and you won't be able to rip it out of the core of Jira and reuse it in your own product. If you really want to base something on it, start with a search [https://www.google.com/search?q=os_workflow+opensymphony\&oq=os_workflow+opensymphony](https://www.google.com/search?q=os_workflow+opensymphony&oq=os_workflow+opensymphony) - the original opensymphony project is gone, but you may be able to find something you can use.


Tags: cloud

jira-work-management-cloud
????? ?? ???????
Asked by ??????:

?????? ????, ??? ???????? ????? ?? ????????

??? ????? ???????? ?????????? ?????? ??????, ??????????? ??? ????? ??????? ????????


Answers:
author: Trudy Claspill
body: ?????? [@??????](/t5/user/viewprofilepage/user-id/4712485)

?? ???????????? ? ????????????? ? ?????? ? ???????? ?? ???????? ?????:

<https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-sprint-report/>

? ?????? ????? ???????? ????????, ??????? ???? ????????? ????? ???????, ? ?????? ????????, ????? ???? ?????? ??? ????????. ???? ???????? ????? ??????, ????? ??? ????????? ??????? ??????? ??? ?? ????????? ?? ?????? ???????, ??? ?? ??????? ?????.

---

Hello [@??????](/t5/user/viewprofilepage/user-id/4712485)

Have you reviewed the documentation for the Sprint Report? It is available here:

<https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-sprint-report/>

The report will show the issues that were assigned to that sprint, and the Status of the issue when that sprint was Completed. If the issue is completed while assigned to another sprint or while not assigned to any sprint, that will not change the report.

> Sprint Report
>
> Hello, how does the sprint report work?
>
> Under what conditions is the list of Tasks completed outside the scope of this sprint displayed?

comments: author: ??????
body: ??? ????????? ???????? ??? ?????? ????????? ??? ????? ????????![??????.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/237811i45D729B099563012/image-size/large?v=v2&px=999 "??????.JPG")


author: Trudy Claspill
body: ?????? ???? ?????????? ? ????????? \<\<??????\>\> ?? ?????? ???????.

---

The issue was set to a Done status before the Sprint was started.
> How does the program understand that the task is completed outside the scope of the project?


author: ??????
body: ? ???? ???? ??? ??????, ???? ?????? ??????? ? ??? ???? ???????????? ?????????? ?????, ????????? ????? ???????????? ?????? ? ?? ????????? ??? ? ???? ?????????? ?????? . ? ????? ?????? ????? ??? ???????? ??? ??????? ????? ???? ?? ??????? ??????? ?? ????? ??????????.


author: Trudy Claspill
body: ?? ?????? ??????? ??? ?? ????????? Burndown.

---

You can see that in the Burndown Chart.

<https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-burndown-chart/>
> I have another question, If a sprint is running and there are a certain number of tasks, a new priority task comes in and you include it in this running sprint. in what report can you see it? that there were so many tasks before the launch, so many tasks were added.


Tags: cloud

jira-work-management-cloud
How to change the admin and add a new member (once the admin left the company)
Asked by k.morkisz:

We are not able to add members due to the fact that the person who left the company was the admin.


Answers:
author: Sushant Verma
body: Hi [@k.morkisz](/t5/user/viewprofilepage/user-id/5133353)   

Welcome to the community!  

Hope below doc helps you :  

<https://support.atlassian.com/jira-work-management/docs/add-new-users/>  
<https://support.atlassian.com/jira-work-management/docs/add-users-to-your-project/>  

Regards,  
Sushant Verma

comments: author: k.morkisz
body: Thank you for your answer. The thing is, we tried this steps but somehow we are not able to add new members.


author: Sushant Verma
body: [@k.morkisz](/t5/user/viewprofilepage/user-id/5133353) Do you have the site admin rights?  

You need to have admin rights for this.  

Regards,  
Sushant Verma


author: k.morkisz
body: That's the issue. The person who created our Jira board is no longer working with us and we don't know how to change the admin.


author: Sushant Verma
body: [@k.morkisz](/t5/user/viewprofilepage/user-id/5133353) Please raise the ticket to <https://support.atlassian.com/contact/>  

Regards,  
Sushant Verma


author: k.morkisz
body: Thank you for your answer but whenever I try to do so, I got redirected to the ask community again. Could you tell me how to reach someone by e-mail for example?


author: Sushant Verma
body: [@k.morkisz](/t5/user/viewprofilepage/user-id/5133353) You will need to work with your IT team to gain account access to the authorized contact's email.  

Hope this document will help you :  

<https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications>  

Regards,  
Sushant Verma


author: k.morkisz
body: It is not possible to access the the authorized contact as the e-mail account was already deleted. Where can I request the change of admin? Is there any e-mail address I can contact?

Would be grateful for your help.


author: k.morkisz
body: How can I solve this issue [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989) ?


author: Sushant Verma
body: [@k.morkisz](/t5/user/viewprofilepage/user-id/5133353) There is one solution, you can get in touch with your IT team person or you need to raise the ticket to Atlassian via <https://support.atlassian.com/contact/>  

Regards,  
Sushant Verma
Custom field context based on issue view
Asked by Kevin G?rard:

Hi,

Currently i'm able to set a Custom field context based on 2 factors

Issue type \& Project.

Is it possible to have sepperate contexts on other factors as well?

some examples that would be really helpfull to me

Portal view vs backoffice view (Jira Service Management)   

Issue create view vs Issue edit view (similar to screen schemes)   

Basically i would like to have different options available based on these 'states'

one example is for my assets view, where i can use context to set different behaviours (filters) based on the project it's in.

I would like to be able to split this up for use in portal vs use in backoffice.


Answers:
author: John Funk
body: Hi Kevin,

No, that's not possible as far as contexts go. But can you be a little more specific about the use case(s). For instance, You can put a field on a the Create Screen or the Edit Screen or both or neither already, so not sure what the context would do differently.

comments: author: Kevin G?rard
body: I have an example with Assets.

i use assets as a CMS system, meaning i have my users \& organizations from JSM in assets, and use API to manage them from there.

On the portal view from JSM i need the Assets custom field to filter out the Organizations based on the current reporter.

BUT on issue create screen on the backoffice side (using the create button, same project/issuetype otherwise) i want this to act differently by means of using a different context.


author: John Funk
body: Yeah, that one is beyond me. I suggest you open a support ticket with Atlassian to see what they say. Please post back here with the solution so future readers will know the answer. Good luck!

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-work-management-cloud
What should be done first ?
Asked by rosemaeangeles38:

Am so sorry so new on this site need to get more information and mentoring as well. Somebody could help and guide me along the way . ?


Answers:
author: Ankit Srivastava
body: Hi [@rosemaeangeles38](/t5/user/viewprofilepage/user-id/5132439)   

Welcome to the Community!

Hope you are doing well.  

Please refer the below Atlassian document (Jira Fundamentals):  
<https://university.atlassian.com/student/path/815443-jira-fundamentals>

<br />

You may also refer the other courses under below categories:

* [Learning Paths](https://university.atlassian.com/student/collection/850385-learning-paths)
* [Certifications](https://university.atlassian.com/student/activity/836769-get-certified)

Hope this will help.  

Thanks

comments: author: rosemaeangeles38
body: Thanks


Tags: cloud

jira-work-management-cloud
Why is Microsoft Teams Plugin not displaying mandatory Group Assignee?
Asked by George Bentley:

Trying to "create issue/task" in the JIRA Teams Plugin, and everything seems to work properly, but a mandatory drop down is not displaying in MS Teams Plug-In? Has anyone seen this issue? Is there a max number of fields the plug-in will display? Is their a property value that needs to be adjusted in the mandatory drop down to get it to display in the MS Teams JIRA plug-in?

Without this drop down I am unable to create a JIRA issue because it is mandatory which renders the MS Teams plug-in useless.


Answers:
author: John Funk
body: Hi George - Welcome to the Atlassian Community!

Last I heard, you could not have custom fields that were mandatory in Jira for the issue to be created from Teams. It handled system fields only. But that was months ago. You probably want to open a support ticket with Atlassian to verify.

Please post back here with the solution so future readers will know what happened.


Tags: cloud

jira-work-management-cloud
Can I integrate 1 Jira project with multiple Github enterprise repositories?
Asked by Stacy Radtke:

My team utilizes 1 Jira board, Kanban style, to manage work needed on multiple applications we support. Each application is an epic, with support tasks then added as stories and subtasks.

Our code bases are managed in an Enterprise version on Github, and right now we have nothing that ties the 2 systems together.

I'm looking for feedback on if/how it's possible to integrate our existing Jira project with multiple Github repos, or any other advice on how to better align the work we do in Jira and Github.


Answers:
author: Mathieu Lepoutre _Exalate_
body: Yes, you can integrate one Jira project with multiple GitHub Enterprise repositories. Using Exalate you can streamline the workflow and align work between Jira and GitHub. This integration allows automatic issue creation, real-time updates, unified workflow, and enhanced visibility. Before proceeding, evaluate your team's needs and ensure the chosen solution meets them.
quisiera recuperar un proyecto que se elimino por error
Asked by Astrid Fienco:

al tratar de recuperarlo me indica que "No podemos mostrarte este contenido" no tienes permiso para acceder a esta pagina codigo de error 403


Answers:
author: Ignacio
body: Hola Astrid,

Ten?s permisos sobre ese proyecto? Chequeaste la papelera? (si es jira cloud)


author: Trudy Claspill
body: Hola [@Astrid Fienco](/t5/user/viewprofilepage/user-id/5131932) ,

?Bienvenido a la comunidad de Atlassian!

?Est? utilizando Jira Cloud o Jira Server/Data Center? Si su URL se parece a esta, entonces est? utilizando Jira Cloud. De lo contrario, est? utilizando Jira Server o Jira Data Center.

https://*something* .**atlassian.net**

?Eres administrador del sistema Jira?

?Puedes decirnos los pasos que est?s ejecutando para intentar restaurar el proyecto?

?Puede proporcionar im?genes de pantalla que muestren la pantalla a la que est? accediendo y el mensaje de error?

---

Hello,

Welcome to the Atlassian community!

Are you using Jira Cloud or Jira Server/Data Center? If your URL looks like this, then you are using Jira Cloud. Otherwise, you are using Jira Server or Jira Data Center.

https://*something* .**atlassian.net**

Are you a Jira system administrator?

Can you tell us the steps you are running to try to restore the project?

Can you provide screenshots showing the screen you are accessing and the error message?

> I would like to recover a project that was deleted by mistake
>
> When trying to recover it, it tells me that "We cannot show you this content" you do not have permission to access this page error code 403
Plan on a page (POAP) with Jira work management
Asked by Meraj Ahmed:

We are planning to onboard jira work management software as a solution for our enterprise operations project.

We need your help to understand how to show project POAP in jira work management or do you need to have any additional add-on? As far as i know by looking at JWM we can use timeline or we can create some templates..but how?

Can you please assist me with this?

Best regards,

Meraj Ahmed


Answers:
author: John Funk
body: Hi Meraj,

I have not done POAP before, but the Timeline feature in JWM will certainly give you a Roadmap/Gantt type look to your information. I would simply suggest you give it a try and see if it works the way you would like it to.

comments: author: Meraj Ahmed
body: Thanks for the information!

Can you please suggest if we can use Jira Roadmap basic to visualize POAP? If yes, how can I activate jira roadmap on trial version/environment?


author: John Funk
body: If I understand what a POAP is, then it's pretty much the same thing as a Roadmap. And Roadmaps are already available for single projects in Jira.


Tags: cloud

jira-software

jira-software-cloud
Bulk Cloning Jira Issues, but need to keep same Issue Key
Asked by Theresa Gothard:

Hello! I'm maybe not going about this the correct way, so please let me know if there is a more efficient way to do this.

We currently have a team-managed project that I'd like to move over to a company managed project. I have set up the new project and would like to clone all the issues into the new project. However, I need to keep the Issue keys the same (the letters can be different, but the numbers need to be the same). In my research, I have not seen a solution to this, so maybe it's not possible?

Or should I be going about this differently?

Thank you!

Theresa


Answers:
author: Nic Brough -Adaptavist-
body: The only way to do this would be to create the issues in a strict order.

Imagine you've got

* ABC-12
* ABC-16
* ABC-18

That you want to clone and move into a project currently having the last issue as XYZ-10. You will need to

* Create XYZ-11 (and delete it if you don't need it)
* Clone ABC-12 and move the issue into XYZ
* Create XYZ-13 (and delete it if you don't need it)
* Create XYZ-14 (and delete it if you don't need it)
* Create XYZ-15 (and delete it if you don't need it)
* Clone ABC-16 and move the issue into XYZ
* Create XYZ-17 (and delete it if you don't need it)
* Clone ABC-18 and move the issue into XYZ

This effectively makes the target project pretty much useless.

So, I have to ask - why are you wanting to do this?

comments: author: Theresa Gothard
body: Thanks - I need to move to the company managed project because there is functionality that I'm looking for that is not available in the team managed project. Unfortunately, my QA team is very familiar with the specific issue keys and really need to keep them the same when we move over.


author: Vish Reddy _Revyz_
body: Hi [@Theresa Gothard](/t5/user/viewprofilepage/user-id/4976993)

We are building a solution to help you move your Team Managed projects to Company Managed projects in an easy way while keeping your KEY the same. Happy to run you through in more detail what we are building if interested.

Thank you

Vish


author: Theresa Gothard
body: Hi [@Vish Reddy _Revyz_](/t5/user/viewprofilepage/user-id/4639960) ,

Yes I would be interested to see what you've come up with.

Thanks,

Theresa


author: Vish Reddy _Revyz_
body: Hi [@Theresa Gothard](/t5/user/viewprofilepage/user-id/4976993)

I could be reached out vish@revyz.io, i will share my calendar once I hear from you.

Looking forward to our meeting.

Thank you

Vish
question about the subtasks
Asked by Mahboub:

I want to create subtasks at different levels.

Like this:

Task1 --\> Subtask Level 1 --\> Subtask level 2

for example:

A --\> AA --\> AAA

--\> AAB

AB --\> ABA

--\> AB

How can I do that?


Answers:
author: John Funk
body: Hi Mahboub - Welcome to the Atlassian Community!

You cannot do that in any product in the Jira family. You can do Epic --\> Standard Issue (like Story or Task) --\> Sub-task

But you cannot have a Sub-task of a Sub-task.

So in your example - Make A = Epic, AA/AB = Story or Task, AAA/AAB/ABA = Sub-task

comments: author: Mahboub
body: Hi, thank you for your answer,

I got it.

I want to see all tasks and subtasks on the Roadmap.

how can I do that?


author: John Funk
body: Sure - you should be able to follow that guidance in this article:

<https://support.atlassian.com/jira-work-management/docs/create-and-edit-issues-and-subtasks-on-the-timeline/>


Tags: cloud
Search list based on Issue number
Asked by Nikola Nemj?ov?:

Hi,

Why is not possible to search in the List view based on the issue number? For example issue is ABC-123, I want to search in List "123" and be able to show the issue. I think this was possible, but now it isn't, it only searches by name of the issue. Is this happening to you too?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Nikola Nemj?ov?](/t5/user/viewprofilepage/user-id/5124481) ,

if you are referring to the search in the top navigation bar you can't use just the issue number. You can retrieve more information about seach usage at the following link <https://support.atlassian.com/jira-work-management/docs/search-for-issues-in-jira/>

Hope this helps,

Fabio

comments: author: Nikola Nemj?ov?
body: Hi,

no, I'm referring to this one:

![Screenshot 2023-01-26 at 9.51.52 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/236588iAD1017429DF7DC9D/image-size/large?v=v2&px=999 "Screenshot 2023-01-26 at 9.51.52 AM.png")


author: Fabio Racobaldo _Herzum_
body: Hey [@Nikola Nemj?ov?](/t5/user/viewprofilepage/user-id/5124481) ,

there you can search based a string and not on the issue key.

Fabio


author: Nikola Nemj?ov?
body: I was just wondering why I can't search by issue key, because it is possible to do so on board. but not on the List.