youngmon/atlassian-qna huggingface dataset:
add new fields to reports created already
Asked by Omar Badrane:

Hello community,

I created incident reports that I published on confulence according to a predefined template before, fter a few months we decided to change the template and add new fields with a retroactive effect on the other reports.

I can't add these fields on the old reports, do you have a tip?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

I think this depends on how you are generating these reports?

If they are simply Confluence pages, then no, Confluence templates really are templates - you use them to create an initial new thing, and the template has no effect on any new objects created with it thereafter. You'll have to identify and edit each report to update it with the new information.

If it's not templates, then could you explain further?
confluence - get specific text in a page with api
Asked by Gavin:

Hi,

I was wondering is there a way to surround text in a page and then get that text from that page through an API call to the confluence page?

Any examples?

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: The api doesn't have calls to interrogate the content beyond "get the content".

This is the same as the browser functionality - the page is rendered, then your human says "I'd like to pick out a bit of it that has been flagged in some way" - they search in the content that is in front of them in the browser, not by asking Confluence for it.

So the simple answer is "no", but you can do it - you use the API to fetch the content of the page, then write code that can search for and extract the content for what you are looking for.


author: Gaurav
body: Hello [@Gavin](/t5/user/viewprofilepage/user-id/4353536)

APIs can be used to search for text in Confluence. The complete documentation can be referenced [here](https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/#content-search).

Kindly accept the answer if this helps.

comments: author: Gavin
body: thank you for sharing the answer. But wasn't looking to search. But trying to pull specific text from a specific wiki page.

for example

wikiPage1

\<data1\>Hello world\</data1

api to query page wikiPag1 for the value of data1 results hello world.

hope that clarifies more.


Tags: confluence-server

server
Synchrony service is stopped or has errors.
Asked by Neil Anthony Morada:

Hi All,

I just want to seek some help on our synchrony error happened last September until now. We encountered "The Synchrony service is stopped or has errors." I already changed the synchrony port to 8092 and add memory heap size to 2gb but still no effect.

Is there anybody here that encountered the same error and fixed it? Thank you in advance for your response.

Regards,

Neil Morada


Answers:
author: Pavel Junek
body: Hi Neil,

Although we do not have a similar problem, I want to try to help. Have you looked at this page [Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)? There are some tips to verify.

Pavel


Tags: confluence-server

server
Read time
Asked by Li Rex:

Hi, There

The confluence cloud function "Read time" will add to DC/Server version?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Li Rex](/t5/user/viewprofilepage/user-id/4057358)

I think this functionality is only on cloud for now and [can't seem to find anything](https://jira.atlassian.com/issues/?filter=98691&jql=project%20%3D%20CONFSERVER%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC) on their plans to implement this for DC. You can see [this post](https://community.atlassian.com/t5/Confluence-questions/Getting-estimate-reading-time-for-Confluence-pages/qaq-p/895681) if you are interested in developing one in house. You could also search the marketplace for an app.


Tags: confluence-server

server
Reduce email notifications for page creation and updates
Asked by Kohei Takahashi:

We want to reduce email notifications for page creation and updates.

When I create a page, an email will be sent to all the members who are connected.

This is criticized by the members.

How setting ?


Answers:
author: Pavel Junek
body: Hi [@Kohei Takahashi](/t5/user/viewprofilepage/user-id/4642164),

Welcome to Atlassian Community!

When creating a page, you can try pressing ... and selecting "***Publish without notifying watchers***" before pressing the Publish button.

![without_notify.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/170127iC73A52E058F792B6/image-dimensions/212x220?v=v2 "without_notify.PNG")

Pavel

comments: author: Kohei Takahashi
body: Hi [@Pavel Junek](/t5/user/viewprofilepage/user-id/1157350) ,

I can't find the button.

![Screen Shot 2021-11-19 at 18.02.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/170133i5E3DF4F5F04056F5/image-size/large?v=v2&px=999 "Screen Shot 2021-11-19 at 18.02.39.png")


author: Kohei Takahashi
body: [@Pavel Junek](/t5/user/viewprofilepage/user-id/1157350)

I found another way.

Is this the right ?

? "Manage watcher" button

![Screen Shot 2021-11-19 at 18.01.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/170138iCBB4BB7566EC0A2B/image-size/large?v=v2&px=999 "Screen Shot 2021-11-19 at 18.01.18.png")

? "These people will be notified if any of the content in the space changes."

![Screen Shot 2021-11-19 at 18.01.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/170140i44893B0573F71389/image-size/large?v=v2&px=999 "Screen Shot 2021-11-19 at 18.01.10.png")


author: Pavel Junek
body: Yes, it is possible to solve this as well. However, if you remove watchers, users will never receive any notifications again (except @mentions).


author: Kohei Takahashi
body: Thank you [@Pavel Junek](/t5/user/viewprofilepage/user-id/1157350)

We can use @mentions, it' OK!


Tags: cloud

confluence-cloud
Problems with Confluence 7.13.2 and Synchrony - no Editing possible
Asked by Horst Buck:

Since Update to Confluence 7.13.2 (Server) we can\*t edit pages when the synchrony-service is on. When we turn it off, one User can edit pages.

![Confluence_Synchrony-Fehler.png](/t5/image/serverpage/image-id/170116iC9762023B9ACAD53/image-size/large?v=v2&px=999 "Confluence_Synchrony-Fehler.png")

Does anyone have an idea?

Thanx.

Horst Buck, EnBW ODR AG


Answers:
author: Fabian Lim
body: Hi [@Horst Buck](/t5/user/viewprofilepage/user-id/3664391)

Try the following workarounds posted here: [https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html#:\~:text=If%20you%20see%20an%20error%20immediatley%20in%20the%20editor%2C%20but,processes%20and%20then%20restart%20Confluence](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html#:~:text=If%20you%20see%20an%20error%20immediatley%20in%20the%20editor%2C%20but,processes%20and%20then%20restart%20Confluence).

If this doesn't work, I recommend you open a support ticket with atlassian.

Regards

comments: author: Horst Buck
body: Thanx for the Answer - we solved the problem with adjustment of websockets on the reverse proxy.

Regards

H. Buck


Tags: confluence-server

server
What is the ROI for integrating Confluence and JIRA with Microsoft 365
Asked by Daniel Park:

There are of integrations between jira, confluence, bitbucket and Microsoft teams and o365.

Has anyone worked out the ROI for integrating these systems, e.g. if you have one thousand people using both what is the expected benefit from connecting the systems?   

Ideally id like to see a pluggable formula and some reasoning. I'd really like to see a quantifiable amount. e.g If you have 500 staff licenced for both tools and you integrate the tools then what is be benefit interms of time, output, descisions, dollars, etc.


Answers:
author: Brant Schroeder
body: [@Daniel Park](/t5/user/viewprofilepage/user-id/1136037)

I can let you know the value I have had using this in the past. It really depends on how you are integrating the applications and what apps you use to do so. I have worked with companies where Microsoft 365 was core to their business. They integrated their Atlassian apps with AD to control access automatically. This allowed them to manage access in one application to all other apps. They also integrated with teams and SharePoint. Teams allowed for better collaboration and responsiveness for their support team. The integration with SharePoint allowed access to their documents in Confluence so they had a single repository. Hope this helps.

comments: author: Daniel Park
body: Thanks for the response, I'm really looking for something more quantifiable. e.g. An estimate on time saved, improved decisions or information referenced, etc.


Tags: cloud

confluence-cloud

ms-office-365

ms-teams
Calendars and Analytics tabs missing after Confluence upgrade
Asked by Philippe Ouellette:

Hi,

We've recently upgraded our Confluence instance from v7.8.1 to v7.13.1.

After the upgrade, which went smoothly, we realized there were missing tabs on the top menu. Indeed, we should see the Calendars and Analytics tabs but we don't.

We've try with different accounts and the result is the same.

![2021-11-18 18_59_09-.png](/t5/image/serverpage/image-id/170103iB922B43BD9959119/image-size/large?v=v2&px=999 "2021-11-18 18_59_09-.png")

Thanks in advance.


Answers:
author: Fabian Lim
body: Hi [@Philippe Ouellette](/t5/user/viewprofilepage/user-id/4641900)

We experienced the same issue and we had to enable the modules in manage apps. By default, confluence turns them off.

Link: <https://confluence.atlassian.com/doc/administer-analytics-1044780575.html>

Regards


Tags: confluence-server

server
I'm trying to embed a confluence page in an LMS lesson. Can I do this?
Asked by James Hansen:

I've tried several html codes and nothing has worked thus far. I know some lms platforms give you this capability. Any hot tips would be greatly appreciated!


Answers:
author: Kate (izi)
body: Hi James,

I am not sure if it's still relevant. If so, you can consider using Confluence as an LMS.

**[izi LMS](https://marketplace.atlassian.com/apps/1214110/izi-for-confluence-lms-training-courses-quizzes?hosting=cloud&tab=overview&utm_source=atl_community&utm_medium=answer&utm_campaign=quizzes-traffic-sources&utm_content=I+m+trying+to+embed+a+confluence+page+in+an+LMS+lesson)** allows you to have a learning management system right in Confluence and use existing Confluence pages as course modules.

Cheers,

Katerina


author: Brant Schroeder
body: [@James Hansen](/t5/user/viewprofilepage/user-id/4223301)

The confluence page would need to be public and visible to everyone or they will need to login to confluence to see it. You could then iFrame the page into the LMS which would allow them to see the page if it was public or they would have to login. The LMS would have to support iframes. A lot of applications no longer support this due to cross site scripting.


Tags: cloud

confluence-cloud

learning
How can I move a page to become the child page of a different page
Asked by Richard Hancock:

How can I move a page to become the child page of a different page


Answers:
author: Andrew Dildy
body: [@Richard Hancock](/t5/user/viewprofilepage/user-id/4064996) assuming the pages are in the same page tree, you can simply drag and drop pages to reorder them directly from the page tree.

As mentioned in other answers, the ???**\>** **Move**dialog can also be useful, but is really only necessary if you are moving pages between spaces.


author: Nic Brough -Adaptavist-
body: You can use "move" from the tools menu at the top right of the page (the ...) or you can go into "space admin", find the content tab and get a page tree, within which you can drag and drop pages


author: Bill Bailey
body: Select **??? \>** **Move** . The *Move page* dialog box appears.

Here is the doc page <https://support.atlassian.com/confluence-cloud/docs/move-copy-and-hide-pages/>


Tags: cloud

confluence-cloud
When will we be able to set up Confluence pages that look like a Word page but better?
Asked by James Williamson:

Confluence pages like MS Word pages


Answers:
author: Bill Bailey
body: Probably never. It would require a major change in editor and how pages are displayed. It is a fundamental difference between web and print.

Specifically what is it that you are wanting to do in Confluence that is Word-like?


Tags: cloud

confluence-cloud
Flowchart drawing software?
Asked by Narelle Paltridge:

We have lots of issues working with Lucid Charts :(

Are there other drawing tools that integrate with Confluence?

Thanks


Answers:
author: Aron Gombas _Midori_
body: There are multiple chart drawing app for Confluence. These help you drawing various types of charts, not flowcharts only. (Their general nature can be both an advantage or a disadvantage, that's true.)

See the apps in this category: [https://marketplace.atlassian.com/search?category=Charts%20%26%20diagramming\&hosting=cloud\&product=confluence](https://marketplace.atlassian.com/search?category=Charts%20%26%20diagramming&hosting=cloud&product=confluence)

Both Gliffy and Draw.io are super-popular, I'd start with these if I were you.

comments: author: Samie Kaufman - Your Gal at Gliffy
body: You can always let me know if you have any Gliffy-specific questions as you explore your options, Narelle!


author: Mersaydez
body: I enjoyed the Miro integration with Confluence.


Tags: cloud

confluence-cloud
How can I display the Notify Watchers toolbar
Asked by Narelle Paltridge:

I have created some new pages and have been unable to work out how to display the Notify Watchers toolbar when editing/publishing the page. I have logged this question before and had no success.

AS shown below:

![notify Watchers.jpg](/t5/image/serverpage/image-id/170094i16CAE667EEFA4A16/image-size/large?v=v2&px=999 "notify Watchers.jpg")


Answers:
author: Brant Schroeder
body: [@Narelle Paltridge](/t5/user/viewprofilepage/user-id/3638897)

The image you are sharing is from Confluence server / DC. The cloud editor is different. If you would like to publish a page without notifying watchers you will need to click the three dots and click publish without notifying watchers.

![capture.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/170117i73A64CBFFA72C499/image-size/large?v=v2&px=999 "capture.jpg")


Tags: cloud

confluence-cloud
Can you edit the macro data for Jira
Asked by Ashley Giustizia:

Hello,

Is there a way to edit the view of the Jira link in Confluence to where it only shows the status? I figured out how to remove the summary information but the link still shows.

![2021-11-18_17-00-14.png](/t5/image/serverpage/image-id/170083i983072F1D71323CD/image-size/large?v=v2&px=999 "2021-11-18_17-00-14.png")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Ashley Giustizia](/t5/user/viewprofilepage/user-id/4641804) ,

In [this thread](https://community.atlassian.com/t5/Confluence-questions/Table-transformer-to-do-string-operations-on-Jira-status-result/qaq-p/1865455) I show how to split the issue key and the status for the standard To Do, In Progress and Done statuses with the help of our app - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) (the [Table Transformer](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Transformer+macro) macro).

If you exclude the original column from the query, then you'll get only the column with statuses (check the screenshot in the mentioned thread).

SELECT T1.'Product', T1.'Customer', **T1.'Jira Task',**  
CASE  
WHEN  
T1.'Jira Task'-\>split(" ")-\>1 LIKE "In"  
THEN

...

If such workaround suits your case and you use our app, you may give us a list of your possible statuses and we'll help to adjust the custom SQL query.


author: Fabian Lim
body: Hi [@Ashley Giustizia](/t5/user/viewprofilepage/user-id/4641804)

Welcome to the community.

I don't think this is possible. Is there a reason why you want to remove it? It's useful if people want to get more details on the ticket.

Regards


Tags: cloud

confluence-cloud

jira
how to share cloud watch dashbords to confluence
Asked by john ratcliff:

wondering if someone has created a way to share the dashboards they created in other platforms like CloudWatch. i know i can share each dashboard but that is a bit cumbersome. looking for tips and tricks.

thanks


Answers:
author: Xiayu Hua
body: Any update on rendering CloudWatch Dashboard on Confluence page? I'm still trying that but haven't got any luck yet.


author: Sidharth Singh
body: any suggestion on which integration addons will help with cloudwatch dashboard sharing to confluence? [@john ratcliff](/t5/user/viewprofilepage/user-id/4507967) [@Medhat Ahmed](/t5/user/viewprofilepage/user-id/1559745)


author: Medhat Ahmed
body: Dear [@john ratcliff](/t5/user/viewprofilepage/user-id/4507967)

please try to find an integration addon on marketplace this will help you more on this.

Best Regards,

Medhat


Tags: cloud

confluence-cloud
Seeking a cataloging-type solution for Confluence
Asked by Sasha Ross:

Seeking a solution to create a cataloging system for Confluence. Storing KB articles by product isn't very effective. Ideally, I am seeking a solution to reference our articles by type and target audience. Ie: Ability to separate white papers from Training doc's and onboarding articles within each product section. Also interested in highlighting newly published articles, while having the ability to track articles that should be deprecated.

Thank you.


Answers:
author: Andy Gladstone
body: Why wouldn't you use tags on the content to create your own self-curated system?


Tags: cloud

confluence-cloud
Confluence is sleeping on user requests - found a 15 year old open ticket
Asked by Irina Divinsky:

<https://jira.atlassian.com/browse/CONFCLOUD-5974>

How do we get this implemented, Confluence needs to see this and also create the ability to move bulk child pages to a new parent page! I want answers on this 15 year old ticket though.

Confluence, I'd like to speak to your manager, PM


Answers:
author: Nic Brough -Adaptavist-
body: There seems to be three questions here (two related) and I'm a bit stuck on answering them on various levels.

Q1. "Confluence is sleeping on user requests"

This sounds like you're saying that a user clicks on something and Confluence freezes? Is that right? If so, what are they doing that freezes?

Q2. Bulk move pages to a new parent

That would be useful occaisionally, but I don't think the need happens enough for it to be worth coding for specifically. You can already move pages around the tree from the space tools, albeit one at a time, which knocks out most of the desire to move them en-masse (as it's rare you want to do all of them).

And there's an alternative to moving them all - change the parent page's content to what the target page says already, then do a couple of page renames

Q3. Mass delete

This one was implemented a while ago - if you delete a page, you're now asked if you want to delete its child pages or orphan them


Tags: confluence-server

server
Trying to get matching issues from Linked Issues Column in Table Transformer
Asked by Bhalchandra Wagle:

Hi

I have 2 tables (T1 and T2) that I am trying to join in Table Transformer.

T1 has issues that are children of issues in T2. (The link was created using Is Child of relationship)

I'm trying to get combined data with Status of T1 items and Summary from T2 items to use in a Pivot table. (so if there are 5 children linked to a Parent with Summary abc, it will show ABC with counts of T1 broken down by statuses in my table on one row)

I found the below query in another thread and it works great for me in most cases, except if an item in T2 is in Done status. It then shows in the Linked Issues column of T1 with a strikethrough and then it does not seem to match the actual key in T2.

SELECT T1.'Status', T2.'Summary FROM T1  
LEFT JOIN T2 ON T1.'Linked Issues'-\>split("XXX-")-\>indexOf(REPLACE(T2.'Key', "XXX-", "")) \> -1

XXX is the Project key

Any suggestions for doing the match for Parent items that are done?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Bhalchandra Wagle](/t5/user/viewprofilepage/user-id/4641646) ,

Thanks for reaching out - we check the related to our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) team questions but I guess there was a delay due to the time zones difference. Glad that everything works fine now!

If you come across any difficulties in the future, don't hesitate to post your question here or create a [support request](https://jsd.stiltsoft.com/servicedesk/customer/portal/2) (please attach the screenshots of the source tables as well).


author: Bhalchandra Wagle
body: Never mind, found my own answer !!

The above query was actually returning \> -1 only if items other than item no 1 in the list from T1 matched part of the key in T2. In my case, the Done items just happened to be first in the list of linked issues and hence were not returned.

I adjusted the query to be

SELECT T1.'Status', T2.'Summary FROM T1  
LEFT JOIN T2 ON T1.'Linked Issues'-\>split(",")-\>indexOf(T2.'Key') \> -1

and it works good now.


Tags: confluence-server

server

table-transformer
Unable to filter on the JIRA release calendar
Asked by Amroz:

Hi,

I have enabled JIRA release calendar to be able to track production releases. One issue that I am running into is that I am unable to filter release calendar to filter on specific releases without having to manually go over the calendar to find it myself. Is there a way I can filter the release calendar on Confluence?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Amroz](/t5/user/viewprofilepage/user-id/4568748) ,

I assume you use Team Calendars to track Jira releases. Maybe you should try to visualize your projects and releases with the help of the Gantt chart?

The standard [Chart macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-chart-macro/) supports this type of graph, and we can suggest trying our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=support) app and its [Chart from Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Chart+from+Table+macro) macro that provides an advanced version of a [Gantt chart](https://docs.stiltsoft.com/display/public/TFAC/Gantt+chart+type) as well.

[Here](https://docs.stiltsoft.com/display/public/TFAC/Building+a+Gantt+Chart) is an example how to built a Gantt chart based on the Jira Issues macro. The only difference from the guide is that you'll need the [Table Toolbox](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Toolbox+macro) macro (it's also provided by our app) to nest several macros due to the new Cloud editor limitations.


Tags: cloud

confluence-cloud

release-management
How to apply for a refund?
Asked by Fabian Bajrami:

I opened a Trello account because my professor asked me and my 5 other group members to use it for our group project. When I signed up, I said I wanted the free version. However, on April 15,2020 I got charged $638.95 which is ridiculous. What am I supposed to get a refund. I filed my complaint through Atlassian Support and they sent me an email confirming they're on it, but I haven't heard back since this morning. Can someone help me out cause I'm a college student on a low budget and $638.95 is money I've worked hard to see go.


Answers:
author: Jack Brickey
body: have you pinged them again in the open ticket? that is your only recourse I think as the Community is primarily supported by users.

comments: author: Fabian Bajrami
body: Open ticket???


author: Jack Brickey
body: you indicated you contacted Atlassian Support. when you do so you get an email notification w/ a link to the issue. If you click that link it will take you to the ticket. Or you could simply reply to the email and the comment would go into the ticket.