youngmon/atlassian-qna huggingface dataset:
Change Issue Type going to Move Issue for same workflow
Asked by Lisa Presley:

Since Friday, when attempting to use the Change Issue Type drop down list it is now defaulting everything to use the Move Issue screen, even between entries that use the same Workflow. Has something changed?


Answers:
author: Lisa Presley
body: And it appears the issue has resolved itself overnight. Very strange!


author: Trudy Claspill
body: Hello [@Lisa Presley](/t5/user/viewprofilepage/user-id/2972774)

I am not able to recreate what you are seeing. I've tried a Company Managed Software project and a Team Managed Software project. I have successfully change the issue type to another issue type **at the same level** **.**If I tried to change the issue type to an issue type at a different level, then I did get redirected to the Move Issue screen.

Are you trying to change the issue type to another issue type at the same level or a different level? What is the Type of the project where you encountering this problem? Can you show us the issue type hierarchy for the project, and the screen(s) that support your assertion that the issue types use the same workflow?

comments: author: Lisa Presley
body: Hi Trudy, thanks for replying. I'm afraid I don't know if the project I'm working from is company of team managed, but this was working for us until today. Here is a screenshot of the image types and workflows. The redirection to the Move Issue happens when changing between the Unassessed, Alert, Incident, and Service Request issue types, which should all be in the same workflow. ![Jira_IssueTypes.png](https://community.atlassian.com/t5/image/serverpage/image-id/332663i95DB74D7CFE18CC4/image-size/large?v=v2&px=999 "Jira_IssueTypes.png")![Jira_Workflows.png](https://community.atlassian.com/t5/image/serverpage/image-id/332664i437AD253918C0A49/image-size/large?v=v2&px=999 "Jira_Workflows.png")


author: Trudy Claspill
body: Hello [@Lisa Presley](/t5/user/viewprofilepage/user-id/2972774)

Based on the image you provided of the workflow I can tell that is a Company Managed project. You should also see a statement to that affect at the bottom of the navigation ton the left.

I will try changing issue types in a Service Management project and let you know if I can recreate what you're experiencing.


Tags: cloud

jira-cloud
Was the new Parent field added to all screens?
Asked by Mya.Hauck:

Did Atlassian add the Parent field to **all screens**in an instance when they made their changes earlier this year?

I know you can edit the parent at the top of the any issue view using the parent editor, but we want to add the field on the "Details" side of our screen as well.

I can't use the normal "Associate field to screen" function for Parent, so I won't be able to see which screens are missing the field without going one by one. I also tried to use the REST APIs [https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-screens/#api-rest-api-2-field-fieldid-screens-get,](https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-screens/#api-rest-api-2-field-fieldid-screens-get)but the system isn't recognizing "parent" as a field ID.

If Atlassian hasn't added the parent to all screens, it feels very hard to take care of this in bulk.

Thanks for any assistance


Answers:
author: Trudy Claspill
body: Hello [@Mya.Hauck](/t5/user/viewprofilepage/user-id/4186386)

What I observed was that the Parent field was added to all screens that already had the Epic Link field.

I'm not sure if it is added automatically to new screens that get created when you create new projects.

I don't have a Premium plan so I don't know if it was also added to the screens that had the field used to indicate parent issues at the level above Epic.

Are any of the projects Team Managed projects?


Tags: cloud

jira-cloud

parent

screen
How to Search based on text input in Select list custom field
Asked by Mohammed A:

I have a select list containing more than 3000 option, I want to search the option based on text input, I have read some questions in the community and found that it's possible with JavaScript.

I'm not familiar with that, could you please explain it step by step? or if there is a different way to achieve it.


Answers:
author: ck0123
body: I also have this situation, do you have a complete demo


author: ck0123
body: I also have this situation, do you have a complete demo


author: Hannes Obweger - JXL for Jira
body: Hi [@Mohammed A](/t5/user/viewprofilepage/user-id/5515007)

I don't know if this problem, in itself, justifies additional tooling for you, but just to put it out there: If you're open to solutions from the Atlassian Marketplace, this would work just as you described in the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2740121).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a long list of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Plus, any select list fields are searchable, like so:

![select-field-editing.gif](https://community.atlassian.com/t5/image/serverpage/image-id/332989iEC306062D86D2063/image-size/large?v=v2&px=999 "select-field-editing.gif")

(*Assigned group* is a select field.)

Any questions just let me know,

Best,

Hannes


author: Mirek
body: Hi [@Mohammed A](/t5/user/viewprofilepage/user-id/5515007)

Just to clarify.. You have a field and want to filter the values when typing (filling form)? Or somehow maybe search easily search for those 3000 values from the custom field.

You mentioned also about "community posts" where someone was mentioned about JavaScript solution. Do you have a link to this community post?

comments: author: Mohammed A
body: Hi [@Mirek](/t5/user/viewprofilepage/user-id/781521) ,

In select list custom field, you can only choose from the list, but it's so difficult to search within 3000 options, I want to search by typing the option name.

Here is the post:

[Solved: Search select list option based on text input (atlassian.com)](https://community.atlassian.com/t5/Answers-Developer-Questions/Search-select-list-option-based-on-text-input/qaq-p/464024)


Tags: data-center

jira-data-center
Site Admin role
Asked by Ivonne Terrero:

I'm prepping for my ACP-520 and I'm in trying to understand what the site admin has the ability to do and not to do. I'm looking at this page   

<https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/>

but I'm confused between these two statements:   

1) Site admins can't manage product access for the sites they administer  
2) Site admin can approve or deny request to access products for the sites they manage.   

<br />

<br />

<br />

If a Site admin can **approve or deny requests to access products for the sites they manage. How come they can not grant existing users access to Jira software on the site they manage?**

Can someone please explain how these two are different.

Thank you!


Answers:
author: Kavitha Chandrasekaran
body: Hi [@Ivonne Terrero](/t5/user/viewprofilepage/user-id/5440118)   

To break it down a org can have multiple sites.

Each site can have one more more products, installed apps etc.

In large organisations, it may be hard for org admin to manage multiple sites. So site admin role with help manage the site.

1) Site admins can't manage product access for the sites they administer  
2) Site admin can approve or deny request to access products for the sites they manage.

**Point 2** comes via invitation links etc.

Site admins can approve/deny requests. This is more like an administrative task. The site admin might be given a guideline of who to approve by default (like if email orginates from the company domain etc.)

**Point 1.** Site admin cannot go to the list of users for the site and remove a user from a product access (example Jira) or go ahead and add a new user to a product.

Hope this helps.

I did my ACP-520 early this year and have some notes that I shared to Atlassian Community. This includes some good links from other people too.

<https://community.atlassian.com/t5/Training-Certification/ACP-520-Atlassian-Cloud-Organization-Admin-Certification-Journey/td-p/2526292>

comments: author: Ivonne Terrero
body: Thank you so much [@Kavitha Chandrasekaran](/t5/user/viewprofilepage/user-id/553226) !   
I recall seeing your name mentioned in the recent Atlassian Community event at the Atlassian San Francisco office. So cool that you have responded to my question.   

That makes a lot more sense now.   

Really appreciate you sharing your notes as well. Thank you!


author: Kavitha Chandrasekaran
body: [@Ivonne Terrero](/t5/user/viewprofilepage/user-id/5440118) No worries at all! All the best for your ACP-520. Feel free to reach out directly too while you are preparing and have any questions. Happy to help.


author: Ivonne Terrero
body: Appreciate that offer. Thank you.


Tags: administration

cloud

jira-cloud
SQL to get attachment ID with project key and issue key
Asked by Bhargavi Vasa:

Iam looking for a SQL to get project key,issue key and attachment id's in jira version 8.20.5

Example :

Project Key , Issuekey , Attachment ID

TEST,TEST1,12345

TEST,TEST1,23456

TEST,TEST2,345678


Answers:
author: Tuncay Senturk
body: Hi [@Bhargavi Vasa](/t5/user/viewprofilepage/user-id/5136196)

Try using the SQL query below. However, I suggest adding some 'where conditions' to filter results, as this query could return a large dataset, potentially impacting your Jira's performance (depending on how many issues your Jira instance has).

```
SELECT
   p.pkey AS project_key,
   ji.issuenum AS issue_key,
   fa.id AS attachment_id
FROM
project p
JOIN
   jiraissue ji ON p.id = ji.project
JOIN
   fileattachment fa ON ji.id = fa.issueid;
```


Tags: data-center

jira-data-center
Body.storage Processing
Asked by Anthony Nguyen:

This question is related to this one:

<https://community.atlassian.com/t5/Confluence-questions/Web-Request-GET-Get-Page-into-PUT-Update-Page-is-not-working/qaq-p/2728904>

Long story short, I am using a web request to Get Pages from Confluence API with *\&body-format=storage*.

I save the following {{webResponse.body.results.body.storage.value.replace("\\"","\\\\\\"")}} as {{content}}.

I then use Update Page from Confluence API with a payload where each attribute is the same and

"body": { "representation": "storage", "value": "{{content}}" }

I get 400 invalid_message and am confused about why. Looking at others' questions, they do not have any issue just using the webresponse value and don't even have to use replace("\\"","\\\\\\""). Why can I not just use {{webResponse.body.results.body.storage.value}} as "value"?


Answers:
author: Anthony Nguyen
body: It was again a case of unescaped characters, \\ in particular. My question is still why I have to escape these instead of just being able to utilize the value.


Tags: automation

cloud

jira-cloud
Can I pay for an annual subscription instead of monthly subsciption to Jira?
Asked by priscilla clayton:

I've just begun using Jira. I'd like to purchase an annual subscription instead of monthly? Is there an option for this because I couldn't find it easily?


Answers:
author: Pablo Gamblin _ServiceRocket_
body: Hi [@priscilla clayton](/t5/user/viewprofilepage/user-id/5531981)

Indeed there is an option for annual subscription. You can take a look at the different subscription plans at the link below:

* <https://www.atlassian.com/software/jira/pricing>

comments: author: priscilla clayton
body: hey Pablo, thanks for getting back to me so quickly with the answer. pc


author: Victor Law
body: Hi [@priscilla clayton](/t5/user/viewprofilepage/user-id/5531981)

Yes, it is possible. You can contact Atlassian Partner, as they can provide a discounted price up to a certain amount.

Thank you.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
JQL for backlogged tasks whose parents are in progress
Asked by McKenna Hogan:

Hello, I want to create a custom filter for finding backlogged tasks whose parent epics are in the current sprint or in schedules sprints. I know I have tasks that match this criteria but the JQL's I'm trying aren't working. I have tried:

statusCategory != done and (Sprint not IN openSprints() or sprint not in futureSprints()) and (parentEpic in opensprints() or parentepic in futuresprints())

Any recommendations?


Answers:
author: Bill Sheboy
body: Hi [@McKenna Hogan](/t5/user/viewprofilepage/user-id/5498162)

What you describe is not possible with out-of-the-box JQL features. That is, querying an issue's parent's fields which meet certain criteria to find the child issues. You will need a marketplace addon for JQL to do this with a query.

The parentEpic() function returns the child issues associated to an Epic in a company managed project, and it does not search the fields of the Epic itself.

<https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#parentEpic-->

Kind regards,  
Bill


Tags: cloud

custom-filters

jira-cloud

jql
How to validate Date Picker custom field
Asked by Gal Fatal:

Hi.

I would like to validate user input for a date picker field during the workflow tranzition.

I have a screen and a field. I need to check if the date inserted by the user passed or longer than one year from current date. in this case I shoule not allow the user to tranzition the status in the workflow.

I have scriptrunner. what's the best way? validator? behaviour ?

Any example script will be appreciated.

Thanks


Answers:
author: Mirek
body: Hi [@Gal Fatal](/t5/user/viewprofilepage/user-id/2014272)

Maybe this thread would help? :)

<https://community.atlassian.com/t5/Jira-Service-Management/Custom-Date-field-validation-to-check-if-it-is-less-then-7/qaq-p/1824751>


Tags: data-center

jira-data-center
Transferir datos de una cuenta de usuario a otra cuenta de usuario
Asked by Carlos Sierra Torres:

Cordial saludo a la comunidad, mi duda es la siguiente, es que tengo 2 cuentas del mismo usuario creado en Jira, o sea, es el mismo usuario, pero como se manejan 2 dominios, entonces la misma persona se cre? err?neamente 2 cuentas donde la ?nica diferencia es el final del dominio, uno es **".ai"** y el otro es **".com"** , entonces quiero poder trasladar de la cuenta con el **".ai"** a la cuenta con el ".**com**", ?Es posible hacer este proceso?


Answers:
author: Trudy Claspill
body: Hola [@Carlos Sierra Torres](/t5/user/viewprofilepage/user-id/5527739) ,

Bienvenido a la comunidad Atlassian.

Actualmente no hay soporte para fusionar toda la informaci?n asociada con varias cuentas de usuario de Atlassian Cloud en una sola cuenta. Hay una solicitud de cambio abierta al respecto aqu?:

<https://jira.atlassian.com/browse/ID-240>

La cuenta que desea conservar deber? tener acceso a los mismos productos/sitios que tiene la otra cuenta. Luego, tendr?a que pasar por un proceso de cambio manual de datos (Asignatario, Reportero, otros campos de selecci?n de usuarios) de la cuenta de usuario obsoleta a la nueva cuenta de usuario. Actualmente no existe un m?todo para cambiar todos los datos del backend que no corresponden a un campo editable, como el Autor del comentario y el actor en los registros del Historial.

---

Hello,

Welcome to the Atlassian community.

Currently there is no support to merge all the information associated with multiple Atlassian Cloud user accounts into one account. There is an open change request about that here:

<https://jira.atlassian.com/browse/ID-240>

The account that you want to keep would need to be granted access to the same products/sites that other account has. You would then have to go through a process of manually changing data (Assignee, Reporter, other user picker fields) from the deprecated user account to the new user account. There is currently not a method to change all the backend data that doesn't correspond to an editable field, like Comment Author, and the actor in History records.
> Transfer data from one user account to another user account
>
> Best regards to the community, my question is the following, is that I have 2 accounts of the same user created in Jira, that is, it is the same user, but since 2 domains are managed, then the same person mistakenly created 2 accounts where the The only difference is the end of the domain, one is ".ai" and the other is ".com", so I want to be able to move from the account with the ".ai" to the account with the ".com", is it possible to do This process?

comments: author: Carlos Sierra Torres
body: Muchas gracias por tu amable respuesta y ayuda.


Tags: cloud

jira-cloud
Option to move Jira to "Done" status not available.
Asked by John Voita:

I have a project that has a simple workflow: 'To Do'/'In Progress'/'Done'. On some issues within the project, it functions as stated above. On other issues, that are built the exact same way, the 'Done' option is not present.

Investigating the project settings, I can confirm that the workflow is as stated above, yet the option does not exist.


Answers:
author: caglad
body: You must have a required field or required to do (like enter time).. look at your workflow and check if you have any validator type fields as a requirement.

comments: author: John Voita
body: I have looked at the workflow settings and no such validator exists.


author: Kuan Yi Ming _ServiceRocket_
body: Hi [@John Voita](/t5/user/viewprofilepage/user-id/5531849)

Validators will allow you to select the transition, but return an error message and prevent the transition from going through if they aren't met.

As you say you cannot select the "Done" option although it should be available, can you check the Conditions for transitions to "Done," instead?

Regards  
Yi Ming


author: Nicolas Grossi
body: [@John Voita](/t5/user/viewprofilepage/user-id/5531849) Welcome! We have a board or a workflow with those options ?

Nicolas

comments: author: John Voita
body: Displaying an issue list, you can see in diagram 1 that "Done" is not an option. Diagram 2, however, does allow "Done" to be selected. Same project. Same issue type. Same workflow. Yet can't select "Done".

![Diagram 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/332520i225C0A66B3C7B45D/image-size/large?v=v2&px=999 "Diagram 2.PNG")![Diagram 1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/332519i66EFE38C0D16D61E/image-size/large?v=v2&px=999 "Diagram 1.PNG")


Tags: cloud

jira-cloud

workflow
My colleague's trello board wont show cards within each list
Asked by Louise:

It is showing that there are 4 cards but she cant open them. We are trying all visibility settings and getting no where

Is there a reason - or a specific way to connect these?


Answers:
author: Dreamsuite Mike
body: Are you able to provide a screenshot?

Can you confirm what browser is being used or if this is using the desktop app?

If using the app, can you confirm Windows or MacOS?

comments: author: Andrea Crawford
body: Hi [@Louise](/t5/user/viewprofilepage/user-id/5317757) I'm not sure if you're still stuck - but it sounds to me like their board likely has a filter applied. See my response to [this post](https://community.atlassian.com/t5/Trello-questions/I-cannot-see-the-cards-only-number-is-present-and-no-filter-is/qaq-p/2481522) for more information.
# label
Asked by Brin:

I'm pretty sure this is the case, but would like to check: we can no longer add labels to cards in Trello by "# \[name\]" keystrokes?

I find this a small, repeated annoyance. I could complete a card on the keyboard alone very quickly. Now, I type some of the card, then have to move to the trackpad to navigate a couple of submenus---all just for the same result. It's deeply retrograde. Is # reserved for something else now?


Answers:
author: Dreamsuite Mike
body: Nope, it was just too much development effort to reengineer it to support the current Trello design...

The best I can offer is a simple solution to the problem using automation. If you look at the article below, you will see why Trello pulled the plug on this useful feature...

<https://community.atlassian.com/t5/Trello-articles/Solution-Create-card-with-a-label-by-using/ba-p/2386620>

comments: author: Brin
body: Thank you for confirming, and the explanation link


author: Cynthia Gilbertson
body: I was so disappointed by this, too! Feels like a step backward, for sure.
On Standard Plan: More than 10 Boards on 2nd Workspace
Asked by Nhat Pham:

I am using trial plan to try out the feature of having more than 10 boards per workspace.

While I can do it for workspace A, I cannot add more than 10 for workspace B.

Am I missing something? Or do I have to actually be off the trial to do that?

Though, it's not much of a trial if I can't use the feature.

Anyone dealing with this issue?


Answers:
author: Dreamsuite Mike
body: Are you sure you enabled the trial on Workspace B.

The Trello Free plan has a limit of 10 boards but Standard and Premium plans have unlimited boards.

The Premium trial lasts 14 days, is there a chance that it has already ended on Workspace B?

To solve you issue, just create Workspace C and enable the 14 day premium trial.
Problem with checklist items
Asked by Mary Jean Gloudeman:

I have a checklist that is automatically added to every new card that I add to my board. I want to add 2 new items to the checklist so that there are 11 items. However, when I add the new card the previous checklist keeps being added with only 9 items. I've been doing this for 3+ years. In the past if I wanted to change the checklist, I'd add items and then from that point it would add the new checklist to the card. The checklist doesn't update now. I don't have a template card. I don't have the checklist saved anywhere. It just always worked for me. Until now. Help! I have a lot of new cards to make and I don't want to manually change the checklist for every new card.


Answers:
author: Dreamsuite Mike
body: Hi [@Mary Jean Gloudeman](/t5/user/viewprofilepage/user-id/4008509)

You have to be sure where the template checklist is coming from, if you haven't defined that it is likely pulling it from cards where the 9 items are added.

To be sure, I recommend defining the card where the template checklist is coming from by its card link, then you are guaranteed that it will always use that one...

![Screenshot 2023-09-16 152203.png](https://community.atlassian.com/t5/image/serverpage/image-id/281039iF6413BCCD789F20F/image-size/large?v=v2&px=999 "Screenshot 2023-09-16 152203.png")

comments: author: Mary Jean Gloudeman
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) I don't have a template, I never have. If I read between the lines you're saying that Trello has changed their coding and my simple way of adding a checklist no longer works. I can manually chose from the drop down menu and add the checklist that I've amended. But the simple automation still adds the old checklist. I guess the only option is being forced to make another rule that adds the checklist. Thank you for answering the question!


author: Mary Jean Gloudeman
body: I made the rule, pointed it to a card that has the correct checklist. The old checklist is still adding to the card. However, if I wait 3 or 4 hour the new/correct checklist is replacing the old checklist on the card. I had to create over 200 cards and it appears that Trello interface is extremely slow today. I don't know why it is still adding the old checklist and then replacing it with the new checklist. As long as it does it, then it will work out fine.