youngmon/atlassian-qna huggingface dataset:
Cannot disassociate a project from a priority scheme
Asked by page.partain:

Problem statement appears below screen shots.

![Priority Schemes.png](/t5/image/serverpage/image-id/334355i478962959A8A275F/image-size/large?v=v2&px=999 "Priority Schemes.png")![Priority Scheme with Blocker.png](/t5/image/serverpage/image-id/334356i2515BD6CABC5CF8C/image-size/large?v=v2&px=999 "Priority Scheme with Blocker.png")![Projects in Priority Scheme with Blocker.png](/t5/image/serverpage/image-id/334358i0DA519425D477DEF/image-size/large?v=v2&px=999 "Projects in Priority Scheme with Blocker.png")![Projects in PST Product Standard Priority Scheme.png](/t5/image/serverpage/image-id/334360iA6EC1746DF741CCB/image-size/large?v=v2&px=999 "Projects in PST Product Standard Priority Scheme.png")![PST Product Standard Priority Scheme.png](/t5/image/serverpage/image-id/334359iC2C0A3816DC627AC/image-size/large?v=v2&px=999 "PST Product Standard Priority Scheme.png")![Cannot remove PST Simulation from Priority Scheme with Blocker.png](/t5/image/serverpage/image-id/334363iC96F2B8D8B98900B/image-size/large?v=v2&px=999 "Cannot remove PST Simulation from Priority Scheme with Blocker.png")

This same problem is happening with two different projects. I am trying to change their priority schemes. I have done this for other projects many times. For these two, the most recent two I have tried to change, they have ended up being listed under both priority schemes and I cannot remove them from either. When I go to project settings, they both show the old priority scheme that I am trying to remove them from.

Screen shots show that the project PST Simulation is appearing in both Priority Scheme with Blocker and PST Product Standard Priority Scheme. When I try to delete it from either scheme, I get the message "We couldn't update the scheme. Refresh the page and try again." Refreshing doesn't help. I have tried this on several days over the past two weeks.

Any ideas?


Answers:
author: Laurie Sciutti
body: Hi [@page.partain](/t5/user/viewprofilepage/user-id/3727361) \~ maybe try a different browser or clear your browser cache and try again? If that doesn't work, you might want to submit a [support issue](https://support.atlassian.com/contact/#/). Also, <https://status.atlassian.com/> is not showing any current issues with Jira Cloud.


Tags: cloud

jira-cloud

jira-cloud-administration

priority-schemes
Request Type Field Populated Within Jira Issue but not Present within XML File?
Asked by Varad Bhatt:

Hi everyone,

I am trying to check whether the Request Type field is empty or not within my Jira ScriptRunner code. The field is populated on the ticket, but when I extract it using issue.fields\[RequestTypeID\].toString(), it is always returning null. I exported the Jira issue as an XML file and searched the customfieldID corresponding to the Request Type field within the file and no value shows up underneath the field (please see image below).

Has anyone encountered an issue similar to this in the past? Checking whether the field is null or not is essential for the functionality I am trying to implement within ScriptRunner so any help would be greatly appreciated.

![Empty Field.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334364i39E1551F3D300A56/image-size/large?v=v2&px=999 "Empty Field.jpg")


Answers:
author: Matt Parks
body: Do you have multiple custom fields with the name of Request Type? If so, I assume that the customfield ID listed is correct, but it's a simple fix if that's the problem.

comments: author: Varad Bhatt
body: Hi Matt,

Thanks for responding.

There is only one custom field with the name of Request Type within the Jira ticket and within the XML file as well.


author: Varad Bhatt
body: Hey [@Matt Parks](/t5/user/viewprofilepage/user-id/4176732) ,

I just wanted to follow up and see if you had any further suggestions to troubleshoot this issue.

Thanks.


author: Matt Parks
body: I have almost never used Scriptrunner on Cloud, so the code ends up being pretty different than what I write for Data Center.

But maybe, instead of getting the value of the field, you actually have to get the Option that is selected and then get the name of the selected Option? Or maybe you need to see if the Option is null?

I'm assuming that Request Type is a select field. I think you might even need to write it differently if it's a single-select as opposed to a multi-select, but I honestly don't know for sure.


Tags: cloud

jira-work-management

jira-work-management-cloud
Automation rule to move parent story into In Progress when first subtask gets moved to In Progress
Asked by Miles Monty:

We use Stories for swimlanes in our kanban boards, so show the child subtasks in the swimlane details.

As such the Story status can sometimes get neglected with most focus being on the subtasks.

I'd like to make a rule that runs when the first subtask is moved into In Progress, and checks if the parent story is also In Progress and moves it to then if not.

Any ideas?

Cheers in advance!


Answers:
author: bduncan
body: Have a look at this page provides an example for parent-child / child-parent transitions. (<https://community.atlassian.com/t5/Jira-questions/Automation-Parent-child-issues-Transition/qaq-p/2676531>)

You might also look at the templates in the Global Rules administration as there are some there that suit your use case.

comments: author: Miles Monty
body: Amazing!! Literally precisely what I was looking for, thank you so much!


Tags: cloud

jira-cloud
Workflow
Asked by Rajan Dangol:

When a ticket is initially raised, the ticket status changed to waiting for support. And when the ticket is acknowledged, ticket is still in waiting for support. Is there a way to put it into "In progress". Also, user should be able to escalate ticket at any point of status.

Regarding "Resolved" state, after x number of days, it should be closed. Is that an automation or can that be amended here?

Thanks,

Rajan![workflow SM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334343i07D6F98BF44DF315/image-size/large?v=v2&px=999 "workflow SM.png")


Answers:
author: Sherri Evans
body: Hello,

If you want the ticket to move from "Waiting on Support" to "In Progress" after it is acknowledged, you would need to define what the triggering event is for it to be acknowledged and then based on that trigger an automation could transition the ticket.

For example

- Issue created - Status "Waiting on Support"

- Support Agent assigns ticket to themselves (triggering event for automation)

- Ticket is automatically transitioned to "In Process"

Regarding "Resolved" state, after x number of days, it should be closed. Is that an automation or can that be amended here?

- Yes, this would be an automation.

comments: author: Rajan Dangol
body: Support Agent assigns ticket to themselves (triggering event for automation) - would this be assignee is Issue assignee within Jira automation?


author: Sherri Evans
body: Yes exactly, and depending on. your process and how you have it set up, you can base the automation on any field you want. So you can use the Assignee field if no one else assigns themselves except support agents or you could create a custom field for support agent that only they use and base the automation on that.


author: Nicolas Grossi
body: [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757) you might take a look at this link: <https://confluence.atlassian.com/jirakb/add-new-status-and-steps-to-jira-server-workflows-718835875.html>

HTH

Nicolas

comments: author: Rajan Dangol
body: Hi Nicolas,

Thanks, I am assuming that Ack state will be added after waiting for support?


author: Nicolas Grossi
body: [@Rajan Dangol](/t5/user/viewprofilepage/user-id/5527757) In your workflow, the ack action appears to be missing , you can add the action as it is the resolve issue. You might copy from the original WKF.

Regarding resolve to close after some days using automation, you might the following link:

<https://community.atlassian.com/t5/Automation-questions/Jira-Automation-close-an-issue-a-set-number-of-days-after-event/qaq-p/2061753>

HTH

Nicolas

comments: author: Rajan Dangol
body: Hi Nicolas,

Thanks for your input. Can you please let me know how I can add ack action?

Thanks,

Rajan


Tags: cloud

jira-service-management

jira-service-management-cloud
Values disappear from fields after edit
Asked by Yaniv:

I am using Target Start/End fields on a Story screen.

When entering values into these field, manually or by automation, the dates values appear but then after a few seconds, they disappear.

I don't have other automation conflicts...I made sure by inactivating all rules.

What could be the reason for this behavior?


Answers:
author: Matt Parks
body: If you look at the history of the issue, do you see an entry where a value on the field is set and a separate entry where the value on the field is cleared out? If so, that might give a clue as to the root cause.

Additionally, if you never see a value on the field being set, that would indicate a different problem, although I wouldn't have a good thought as to why it appears that the field value was set when it actually wasn't.

comments: author: Yaniv
body: I followed your suggestion and reviewed the History of the issue and indeed it looks like that one of our installed apps is making those changes and deleting the value.

I will continue to explore why.

Tnx.


Tags: cloud

jira-cloud
Jira automation set variable
Asked by Maurice Stassen:

I want to set a variable with a specific user account id.  
So i can make all my further checks on this variable instead of getting the user every check.  
This is handy when copying the automation rule for another user...


Answers:
author: Bill Sheboy
body: Hi [@Maurice Stassen](/t5/user/viewprofilepage/user-id/2307839)

You could try the *Create Variable action* to do that: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable>

There are some limitations on when / where a value can be set and later used in a rule.

And so if using that action does not help, please post images of your complete rule and the audit log details showing the rule execution. Those will provide context for the community to offer suggestions. Thanks!

Kind regards,  
Bill

comments: author: Maurice Stassen
body: Yes i know that (how to create variable).  
But i want to put in in a User/Account ID into this variable.

How can i do that?  

![AccountID.png](https://community.atlassian.com/t5/image/serverpage/image-id/334509i0C241E67438CF499/image-size/large?v=v2&px=999 "AccountID.png")


author: ALAA EDDINE ROUCADI
body: Hi [@Maurice Stassen](/t5/user/viewprofilepage/user-id/2307839) ,

You might want to use **user smart values** as explained here: [Convert usernames to account IDs](https://support.atlassian.com/cloud-automation/docs/convert-usernames-to-account-ids/)

Regards,


author: Maurice Stassen
body: So this is valid?  

{{AccountTemp}} = 1234567890

(assuming 1234567890 is a valid accountid within my jira environment)


author: ALAA EDDINE ROUCADI
body: If you need to use the **account ID** through a defined variable named **`AccountTemp`** , you can use the **account ID** ++value++ by referencing ***`{{AccountTemp}}`*** in the rest of the automation, within the variable's scope, of course.


author: Bill Sheboy
body: Hi [@Maurice Stassen](/t5/user/viewprofilepage/user-id/2307839)

The example you show will correctly set the variable, and then it can *usually be referenced* later in the rule as:

```
{{AccountIDToCheck}}
```

Please note I added "usually be referenced"...Some rule syntax cannot use variables, or it is challenging to do so.

This is why I asked to see your *entire automation rule*, for context. For example:

* Where in the rule is the variable defined within the rule? If a variable is defined within some rule blocks, such as branches, it will not be available outside of the branch, or even to other loops of the same branch.
* How are you trying to use that variable in the rule? If it is for a comparison, you might try the smart value condition.
* If you are trying to use that variable in a function within a smart value expression, that might not work. It depends upon the specific function and the context within the rule.
* etc.

Thanks!


Tags: cloud

cloud-automation

jira-cloud
Hi, How do you delete notifications on Trello that come to my email?
Asked by Andreas H?gstr?m:

Hi, How do you delete notifications on Trello that come to my email?


Answers:
author: Christl_Email for Trello
body: Hi [@Andreas H?gstr?m](/t5/user/viewprofilepage/user-id/5355646)?

Christl from SendBoard here, makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello).

If you do not want to receive email notifications from Trello, you can update and manage your notification settings in Trello - see [Notification emails and preferences](https://support.atlassian.com/trello/docs/receiving-trello-notifications/).

The article also covers general information on Trello notifications like marking them as read etc.

I hope that helps answer your question.
Is there a way to show which board a card comes from, in your workspace view?
Asked by Jelle Post:

I use one of my workspace views as a To-Do list, where I gather various tasks from different boards. Currently, the view displays the names of the cards, but it doesn't indicate the specific board each card belongs to. Is there a way to include a column for the board name in the workspace view? Thank you!


Answers:
author: Gaurav Kataria
body: Jelle, at this time it is not possible to add another column to the workspace view. However, please note that we do include the 'board background image' in the workspace view as a visual cue to identify where a card came form.

Since you mentioned you are using this functionality as a personal to-do list, you could look at all of the cards that are assigned to you in the 'my cards' page. See here <https://support.atlassian.com/trello/docs/viewing-all-of-your-cards/> That page includes the board name as a column.
A conta pode ser adquirida por pessoa jur?dica?
Asked by Marcelo:

Quero fazer uma conta usando meu cnpj


Answers:
author: Sal
body: Oi [@Marcelo](/t5/user/viewprofilepage/user-id/5355425)! Tu poderia me explicar melhor a sua pergunta? S? para te dar mais detalhes, quando voc? cria uma conta do Trello, voc? n?o precisa passar os teus detalhes pessoais (exemplo: CPF, RG, CNPJ, etc). Tu s? vai precisar do teu endere?o de email para cri?-la. A mesma coisa se aplica as assinaturas do Trello. N?o h? a necessidade de prover esse tipo de informa??o. Espero ter te ajudado.
Add a tag during creating a card
Asked by Manuel Casas?s:

Hi!

Before the Trello redesign I could add a tag while creating a card only by adding '#' and the name of the card before intorducing the card title.

Now this feature doesn't work, do you know how to enable it?

Thanks!

![2023-11-02 11_00_24-Clipboard.png](/t5/image/serverpage/image-id/289705i6981C96BB1E7A3FA/image-size/large?v=v2&px=999 "2023-11-02 11_00_24-Clipboard.png")


Answers:
author: Sal
body: Hey [@Manuel Casas?s](/t5/user/viewprofilepage/user-id/5355398)! We recently decided to remove the Card Composer Options feature, and I'm sorry for bringing this bad news. The Card Composer Options feature allowed users to add members and labels to cards before they were created by using the three dots at the bottom right of your list or by using shortcuts, for example, # for labels. While this feature was certainly useful for some users, it also represented a pretty significant technical complexity and maintenance effort that didn't match up with how much it was used.

By removing the Card Composer Options feature, we're streamlining card creation and laying the foundation for better card creation improvements in the future. There are still a few ways to use shortcuts to add members and labels to cards that we recommend:

* You can use the 1-0 keys or the L key on your keyboard to apply labels to cards while hovering over them in the board view or while a card is open.
* Pressing the M key will let you add members to a card, also while hovering in the board view or while the card is open.

Another useful shortcut: When creating a new card, type the card title, then press Shift+Enter to create it (instead of Enter by itself). It will create and open the card at the same time. This makes the L and M shortcuts a bit more accessible!

Last, it may be worth having a look at our Automation tool to see if any of your regular label or member workflows could potentially be done automatically: <https://trello.com/guide/automate-anything>.

I recognize that's not entirely ideal, but hopefully, those options give you a few different ways to speed up your workflows in Trello without those Card Composer Options. I hope this information answers your question and helps you.

comments: author: Manuel Casas?s
body: Many thanks for your answer, useful tips!


author: miguel_fermin
body: I really miss this feature. Hope you can get it back somewhere in the future.

comments: author: Sal
body: Thanks for the feedback, [@miguel_fermin](/t5/user/viewprofilepage/user-id/5365918). We'll continue collecting user feedback and find a better way to bring back these futures, but no promises. I appreciate your understanding, and thanks again for your interest in them.
Extract members list from workspace
Asked by Veena Adinarayana:

Extract members list from workspace


Answers:
author: Sal
body: Hey [@Veena Adinarayana](/t5/user/viewprofilepage/user-id/5353892)! If you export your Workspace (only for Premium Workspaces), you'll find a JSON file on the export that will include all the members of your Workspace, except for Guests. You can learn more about exporting your Workspace here: <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>.

comments: author: Veena Adinarayana
body: Thank you
notifications for cards that waited in a field for a time
Asked by ?v?n? G?neri:

Hi,

we want to make a automation something like this.

if the card waited in "waiting for customers approval" field for 5 days send a notification to all.

is it possible to do ?


Answers:
author: Christl_Email for Trello
body: Hi [@?v?n? G?neri](/t5/user/viewprofilepage/user-id/5355257)?

Christl from SendBoard here, makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello).

Check out his post, it addresses a very similar question <https://community.atlassian.com/t5/Trello-questions/Automating-Email-Alerts-for-Cards-Lingering-on-a-Specific-List/qaq-p/2519715#M84366>

Hope that helps!
Trello Automation and Sorting
Asked by Laura Gunn:

I am new to Trello and have recently started setting up scheduled task automations for my staff. The tasks I have set are going to bottom of the list rather than the top. I'm assuming there is a way I can set a command so that they appear at the top of the list? (i can see this under due date but not scheduled) Thank you!


Answers:
author: Christl_Email for Trello
body: Hi [@Laura Gunn](/t5/user/viewprofilepage/user-id/5355166) ?

Like Rasmus mentioned, you can use automation to sort the cards based on whichever trigger you prefer - e.g. due date, when a member joins a card, when a card is created in a certain list etc.

You can sort in a scheduled automation too - see the example in this screenshot.

![CleanShot 2023-11-03 at 11.41.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/289961i962B337F8AC73B94/image-dimensions/392x293?v=v2 "CleanShot 2023-11-03 at 11.41.33.png")

So it really depends on how and when you want to sort the cards, but it is possible :)

Hope that helps!


author: Rasmus Wulff Jensen
body: Not too much to go on here but in most automation action you can specify position of a moved/created Card

![IMG_1054.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/289651i26AFAEC98A385944/image-size/large?v=v2&px=999 "IMG_1054.jpeg")![IMG_1053.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/289652iDDB6476671E6AC99/image-size/large?v=v2&px=999 "IMG_1053.jpeg")![IMG_1052.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/289653i36D2682B6B4014EE/image-size/large?v=v2&px=999 "IMG_1052.jpeg")
Integration
Asked by Andrew Eyre:

I want to link (both exporting and importing as well as updating fields) Trello to other systems we use internally. Which Trello versions can make use of your API's? Free, Standard, Premium etc


Answers:
author: milynnus
body: [@Andrew Eyre](/t5/user/viewprofilepage/user-id/5355142)

Use of Trello api is dependent on having the api key and token. You can get them from the developers' site.

comments: author: Andrew Eyre
body: Thanks!

so to be clear - it's not dependent on the version we use?


author: milynnus
body: [@Andrew Eyre](/t5/user/viewprofilepage/user-id/5355142)

Yes
My Premium account was suddenly downgraded to Free while I had already paid for a one-year Premium p
Asked by thiettam:

As mentioned, I paid for the Premium plan for a year but today was downgraded to the Free plan. I don't know why this is so.


Answers:
author: Luciana Munhoz
body: Hi thiettam! Welcome to Trello Comunity!

Sorry to hear about that! In order to investigate this further, I'll kindly ask you to open a ticket to our support [here](https://trello.com/contact). There you can provide additional personal information such as your email, and the link to the Premium Workspace in question so a further investigation can be done to see what happened. Thank you so much!
Is there a keyboard shortcut to edit a checklist item?
Asked by Edward Walker:

I'm working on a card with some very long checklists, and I'd like to be able to quickly edit checklist items.  

Once I edit and save a checklist item, I can focus the next one with Tab (it shows an orange border indicating this), but I can't seem to do anything with the focussed item.  

I've tried Space, Enter, Insert, Delete, Numpad 0, and a few random letters (E, L, C, W), but nothing seems to open the checklist item editor. Some of these do other things to the card; some don't do anything at all.  

I'm assuming, since I can focus a checklist item with the keyboard, I must at least be able to tick it off, but I can't even find a way to do that --- let alone to edit it.  
Is there some set of shortcuts I'm missing?  

<br />

(I've also checked <https://trello.com/shortcuts>, <https://support.atlassian.com/trello/docs/using-keyboard-shortcuts-in-trello/>, and <https://www.bluecatreports.com/blog/trello-keyboard-shortcuts-ultimate-guide/> but none of them seem to list these kind of checklist-related shortcuts.)


Answers:
author: Edward Walker
body: (This wasn't meant to be an answer, sorry; I've moved it to a comment which is what I intended to write.)


author: Clark Everson
body: Hi [@Edward Walker](/t5/user/viewprofilepage/user-id/5201372)

It does not appear so. You can view the list here: <https://blog.trello.com/trello-keyboard-shortcuts-infographic>

That would be a good one though!

comments: author: Edward Walker
body: \> You can view the list here: <https://blog.trello.com/trello-keyboard-shortcuts-infographic>  

Is this the most current and complete list?

The shortcut "Auto-link a card" (\`#\`) from that page doesn't seem to work for me.

All the other shortcuts there are also in the page I checked before (<https://trello.com/shortcuts>), which also has some new ones, such as \`-\` to add a checklist.

If there isn't a shortcut to edit a checklist item, that's fair enough --- but I want to be sure I'm looking at an up-to-date list of shortcuts to confirm that.
En mi mac, al agregar el Power Up de Outlook calendario me genera este error: the browser/applicatio
Asked by Cristina Montilla:

Hola chic@s

Al agregar la Power Up de Outlook Calendario, funciona bien en la opcion Web pero cuando abro la aplicaci?n de escritorio, sale este error: the browser/application (trello desktop) is not supported.


Answers:
author: Theodoro Reato
body: Hi again Cristina,

I answered at <https://community.atlassian.com/t5/Trello-questions/Problemas-con-el-power-up-de-calendario-de-Outllook-en-la/qaq-p/2522361#U2525739>