youngmon/atlassian-qna huggingface dataset:
Deactivating users
Asked by Chris Nix:

Hi

I have admin rights to my companies confluence site. I'm trying to deactivate some of the users that are no longer working with but haven't had any luck. Every time I try to deactivate them the following comes up...

Screen Shot 2014-11-11 at 12.37.40 pm.png

Is there any kind of work around? I'm am a mac user so i wasn't sure if i needed to approach this differently?

Thanks

Chris  
[](https://community.atlassian.com/t5/Confluence-questions/Deactivating-users/qaq-p/403629?attachment-id=5317){#link_1192f1d3d19934}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/68300/1/Screen%20Shot%202014-11-11%20at%2012.37.40%20pm.png){#display_1192f1d3d19934_0}


Answers:
author: Giuliano C.
body: > Will this effect the cost of the account because of the number of users?

<br />

By deactivating them, it should not count. However, for the users that you don't want to use Confluence, you need to remove the \*Can Use\* permissions under '\*Confluence Admin \> Global Permissions\*. This way, the license count is not exceeded. You can get more information under the Global Permissions overview <https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview>

Hope it helps ya! :smile:


author: Steve Gerstner [bridgingIT]
body: You can't delete the user, but you can deactive it, so the user will no longer count for the license:

<https://confluence.atlassian.com/display/DOC/Deleting+or+Deactivating+Users>

Regards Steve


author: Chris Nix
body: Thanks for this help.

When I select the user I get this...

Screen Shot 2014-11-12 at 8.54.27 am.png

Should I be going somewhere else to deactivate?

[](https://community.atlassian.com/t5/Confluence-questions/Deactivating-users/qaq-p/403629?attachment-id=788){#link_1192f1e42e3df5}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/68305/1/Screen%20Shot%202014-11-12%20at%208.54.27%20am.png){#display_1192f1e42e3df5_0}


author: Chris Nix
body: Will this effect the cost of the account because of the number of users?

I will take them out of user groups so they can't change content. Thanks


author: Jonathan Simonoff
body: I don't think you can remove users who have authored content. It's a limitation of Confluence.

The best you can do is to take them out of the confluence-users group, and maybe change their passwords so they couldn't get into the account anyway.
Is there an option I can choose such that when a page I'm watching is edited, the e-mail shows a preview of what was edited?
Asked by Alice:

I'd like so that when an e-mail goes out to all page watchers, it includes a preview of the section of the page that was edited. Is this possible?


Answers:
author: Paul DeSousa
body: Alice I recommend that you make that a feature request to have that as the default behavior. I would vote for the feature, as I believe that should be the default behavior.


author: Bhushan Nagaraj
body: Hey Alice,

If you are using Confluence Server instance, take a look at

<https://confluence.atlassian.com/display/DOC/Customising+the+eMail+Templates>


Tags: notification

watch
what is the importance of className="org.apache.coyote.tomcat4.CoyoteConnector" in server.xml file and is it required in confluence 5.6?
Asked by sanket nayak:


Answers:
author: Brian
body: Hi Sanket. The **className** attribute is actually deprecated in Tomcat 6 and 7, and has been removed from the `server.xml` file that ships with Confluence, as of version 5.6.3. This is mentioned briefly in the following bug report: <https://jira.atlassian.com/browse/CONF-32970>.

I hope that helps!


author: sanket nayak
body: @Brian Tom thanks for the information. That is really helpful.


Tags: confluence-administration
Can't disable a user
Asked by atla atla:

I'm log in as an administrator and the buttons "delete" and "disable" don't display.

Can someone help me ?


Answers:
author: Rodrigo Girardi Adami
body: Hi!

This happens when the user comes from an external user directory such as LDAP in mode READ ONLY. On cases like this, confluence cannot disable or delete the user since he tries to reach the external directory and doesn't have permission to perform changes there.

The workaround for this is:

1) Remove or deactivate the user directly in the user directory server

2) if you want to remove the user from the license, then remove this user from any group that can login to confluence and he would not be counted towards the license anymore.

I hope this helps,

Cheers,

Rodrigo

comments: author: atla atla
body: Hi Rodrigo, Yes that's exactly it, thank you very much.


author: Karl M Kovaciny
body: If you're using Confluence Server and your users are managed in Crowd, you need to log into Crowd to delete or disable users. Afterward you may need to wait an hour for synchronization or force one using Confluence *General Administration \> Users \& Security \> User Directories*.


Tags: confluence-administration
Can confluence run on IBM Power?
Asked by Nelson Azevedo:

It's possible to run confluence on ibm power (ppc64) with OS ubunto 14 LTS?

Thanks


Answers:
author: Rodrigo Girardi Adami
body: HI Nelson,

Theoretically Confluence can run on any platform that can run a JDK and apache tomcat. I have not heard of any success case of confluence running on IBM power environment thought, but if you can install those prerequisites there, it should work.

Note that even if it does work, it's not supported if not listed on this [page](https://confluence.atlassian.com/display/DOC/Supported+Platforms).

Cheers,

Rodrigo

comments: author: Bob Swift (personal)
body: Nor is the IBM JDK supported. Might be ok as an experiment, but, it would be an administration headache for a production environment - if something didn't work you would need to replicate it on a supported platform.


author: Juan Arias [Comalatech]
body: For development, really we're using Ubuntu 14.04 LTS to run Confluence and have no problem at all. As Rodrigo says you won't have any problem as Confluence runs on Java VM (Oracle's official one!)

Greetings


author: Nelson Azevedo
body: Hi there, i just win the battle!

Just replace the postgres driver for the correct one (9.3) and replace jre for the new (ppc64).

The jar can be found in :<http://www.oracle.com/technetwork/java/embedded/embedded-se/downloads/index.html>.

Thanks


Tags: ubuntu
How to delete the Welcome menu in the header?
Asked by Andy Gural:

Hi:

I may be missing something obvious, but I really don't need the Welcome menu in the header. How does one disable it?

Please and thanks.

AG


Answers:
author: Deividi Luvison
body: Hey Andy,

That is indeed odd because I don't recall that menu in Cloud ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad") (behind the firewall support engineer speaking in here ![cheeky](/html/@FAF1B8ED81FE63CF2DF635B2383CF9FB/images/emoticons/cheeky.png "cheeky")).

Could you please raise a support case to our Cloud support team at support.atlassian.com so they can have a closer look on that?  
Thanks and Regards,  
David\|Confluence Support Engineer

comments: author: Nagy Orsolya
body: Could you please raise a support case to our Cloud support team at support.atlassian.com so they can have a closer look on that?Thanks and Regards,?


author: Nagy Orsolya
body: These two passwords are managed separately in Google Apps and OnDemand respectively.,,


author: Andy Gural
body: Thanks for that but I didn't mean the Welcome message, rather the welcome menu.

Screen Shot 2014-11-10 at 9.25.07 AM.png

To supply additional information, we're using the cloud version.

I tried deleting the default welcome message but it doesn't have any impact upon the welcome menu.  
[](https://community.atlassian.com/t5/Confluence-questions/How-to-delete-the-Welcome-menu-in-the-header/qaq-p/386554?attachment-id=8332){#link_11893687148b46}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/65335/1/Screen%20Shot%202014-11-10%20at%209.25.07%20AM.png){#display_11893687148b46_0}


author: Paul DeSousa
body: I know I can edit it through this link

<https://confluence.atlassian.com/display/DOC/Editing+the+Site+Welcome+Message>, but we have the standalone not cloud version. You could give it a try and leave it empty...


Tags: cloud

confluence-cloud
Save files via UNC into Confluence
Asked by Stephen Clifton:

Is there a plugin, or feature that would allow us to save files directly into Confluence from another app? E.G. We have a files page under each customer page which contains the config files for all their gear. We would like to be able to update these files directly rather than saving to a file on a PC and then moving into Confluence.


Answers:
author: Steve Gerstner [bridgingIT]
body: Hi Mark,

you can use the WEB-DAV integration as described here:

<https://confluence.atlassian.com/display/DOC/Configuring+a+WebDAV+client+for+Confluence>

Or you can use the REST-API:

<https://docs.atlassian.com/confluence/REST/latest/#d3e670>

Or you can use the deprecated SOAP-API:

<https://developer.atlassian.com/display/CONFDEV/Confluence+XML-RPC+and+SOAP+APIs>

WEB-DAV might be the easiest solution as you can mount confluence as network drive...

Regards

Steve

comments: author: Davin Studer
body: +1 for the WebDAV plugin. It works pretty well. One caveat is it doesn't play so nicely with pages that have non-standard characters for file names. But, if your page doesn't have that issue then it should work nicely.


author: Stephen Clifton
body: OK. I found out why. It seems that the redirect in iptables can't deal with webdav. Changing the URL to \\\\confluence@8090\\webdav got me to the auth challenge, but nothing I enter will get me further.

Running from Windows 8.1. I have tried both the admin use and AD integrated user names.

What is the domain for an internal confluence user? I have tried credentials as admin, confluenc\\admin and .\\admin. Nothing seems to work.

Regards

Mark


author: Stephen Clifton
body: Thanks guys

I agree that Webdav should be perfect for us. I am currently not able to use it though. Is there a master setting to enable Webdav? I see there is a webdav config page, but it is more of an exception page to limit access, which would indicate that by default it is enabled. When I try to connect from my workstation on the same subnet I can't access the share.

Regards

Mark
Is it possible to set Confluence to stay at the same position in a page when you press E for edit?
Asked by Stephen Clifton:

We often need to edit our pages from within a page, but when we press E for edit, we are taking to the top of the page. We then need to find our way back to the area we wanted to edit. This can be tricky on larger pages. Is there any way to edit from where we are viewing? If not can we make this an enhancement request?


Answers:
author: Andreas
body: This is a bug. Add your vote here for Confluence Server <https://jira.atlassian.com/browse/CONFSERVER-57520> and here for Confluence Cloud <https://jira.atlassian.com/browse/CONFCLOUD-68857> to get the bug being fixed.


author: Davin Studer
body: You could hit E and then ctrl + F to find the spot you were at. Another option is the [InPlace Editor](https://marketplace.atlassian.com/plugins/confluence.extra.cipe) addon. It can do this for you.
Deleted question still appears in my Activity
Asked by Jose M.:

I have deleted a question I am not longer interested in, but it still appears under my activities, even the link does not work.

image2014-11-8 16:43:13.pngo

Is it because the number is still there: 9878994 ?

But the latest action was not updating but deleting the question:

image2014-11-8 16:48:39.png  
[](https://community.atlassian.com/t5/Confluence-questions/Deleted-question-still-appears-in-my-Activity/qaq-p/226562?attachment-id=12887){#link_1189377bc6c8ee}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/38274/1/image2014-11-8%2016%3A43%3A13.png){#display_1189377bc6c8ee_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Deleted-question-still-appears-in-my-Activity/qaq-p/226562?attachment-id=12888){#link_1189377bc6c8ee_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/38274/2/image2014-11-8%2016%3A48%3A39.png){#display_1189377bc6c8ee_2}


Answers:
author: jing_hwa_cheok
body: Hi Jose,

<br />

It is possible that your Confluence indexes was not properly rebuilt after the question was removed. I would suggest you to [rebuilt the indexes from scatch](https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch)and check if the issue persist.

Feel free to contact us in the support channel <http://support.atlassian.com/> if the issue persist.

<br />

Regards,

Jing Hwa

comments: author: Jose M.
body: Thanks, Jing. I am not using an own Confluence server, and was talking about the server here in answers.atlassian.com.


author: jing_hwa_cheok
body: Sorry for the misunderstanding. Do you still see the deleted question from your activity? Please do let me know if that is the case so I can report to our site administrator regarding this matter.


author: Jose M.
body: Hi Jing, no problem. Now it seems to be OK.
Confluence Product Requirement Blueprint - Integrations with JIRA
Asked by Tim Yeung:

I am using the native product requirement blueprint on Confluence, and encountered some integration questions with JIRA.

(1) On a requirement page, when I click on Epic, the insert JIRA issue dialog pops up to allow me to create an Epic issue on JIRA. Is it possible to default the JIRA project to a particular project (ideally one JIRA project relates to one Confluence space) and default the issue type to Epic??

(2) After the requirement page has the epic issue, is it possible to have a table that shows all the issues linked to it (e.g. the Epic Link on JIRA)?? I know it is possible to insert a JIRA macro which has a JQL to search for issues under an epic, but that requires user to update the JQL in the JIRA macro each time with the epic's issue key. Can the JIRA macro grabs the epic's issue key on the requirement page??

(3) User also use the 'highlight' feature to create JIRA story on the requirement page, again, is it possible to default to a JIRA project, per space, and default issue type to Story??

Thank in advance!


Answers:
author: EPS Software Engineering AG
body: Hi Tim,

Our Add-on Page Tree Creator works a bit different than the Confluence blueprints / templates. The PTC-templates are based on normal confluence pages and therefore creating a PTC-template is as simple as creating a Confluence page. The PTC-Tags can be used in macro parameters and that could be the key for the integration with JIRA.

Try our [**Live Examples**](https://focuspro.eps.ch/display/PEPSMarktExample/Marketplace+Examples) (no registration needed).

**[Marketplace link: Page Tree Creator](https://marketplace.atlassian.com/plugins/eps.focuspro.PageTreeCreator/server/overview)**.

Regards,  
Stephan
Where are my points?
Asked by Jose M.:

Suddenly I have 608 points only instead of over 1.1k. How it comes?


Answers:
author: Jose M.
body: It's okay again in my profile but somehow strange.


author: Nic Brough -Adaptavist-
body: I see 1.1k on your profile, so I think it's giving other users the number you expect, which is good. Or someone fixed it before I saw your question! Where are you seeing 608?

comments: author: Nic Brough -Adaptavist-
body: p.s. Oops. It says 1.2k now. That's even better I think :-)
Can we move templates on Confluence 5.4.2?
Asked by Srinivas Patruni:

Can we move templates from one space to other on Confluence 5.4.2?


Answers:
author: Deividi Luvison
body: Hey Srinivas,

At current moment Confluence does not have that feature, as mentioned in [this post](https://answers.atlassian.com/questions/117628/how-can-i-move-templates-in-confluence) we raised a feature request for that:

<https://jira.atlassian.com/browse/CONF-7752>

```
Make sure to vote for the feature :).
```

As a work around you could edit the template in one tab, copy the content with CTRL+C short cut and paste into the create template editor of the other space you want. Don't forget to re add any local variables since those might get lost using this method.  
Hope it helps.  
Thanks and Regards,  
David\|Confluence Support Engineer


Tags: confluence-administration
Is there a Knowledge Base Survey Plugin Demo available? And is it available for 5.4.4
Asked by JanaW:

Is there a Knowledge Base Survey Plugin Demo available? And is it available for 5.4.4 Confluence? We are wanting to review it and don't know where the best place to go to get a demo or good information.


Answers:
author: Suren Raj
body: Hi Jana,

There is no DEMO for Knowledge Base Survey Plugin and Knowledge Base Survey Plugin is compatible with Confluence 5.4.4. You can donwload the plugin from this link: <https://marketplace.atlassian.com/plugins/confluence.plugins.knowledgebase.survey>Hope it helps.  

Cheers  
Suren
sorting templates
Asked by Bill Meinke:


Answers:
author: Rodrigo Girardi Adami
body: Hi Bill,

Would be possible to clarify your question? In case you are asking for additional ways to sorting templates in confluence, besides promoting them, there isn't another way.

Thus, I've created this improvement request for you already: <https://jira.atlassian.com/browse/CONF-35572>

If this is the case, I recommend to vote and ask you colleagues to vote and comment there to increase popularity.

Cheers,

Rodrigo
Copy content and paste to Outlook email
Asked by tk385:

When I copy page contents from confluence and paste into Outlook email (HTML mode), all bullets are gone. I believe they are just offscreen due to certain styling difference, and I have to work around by unsetting and setting the text as a bulleted list again in Outlook. While the workaround is not too difficult, it's fairly painful when I have many bullet lists on the page.

Is there any way to configure and make it work properly?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hi there, it looks like this is a behavior that happens for some customers, and it has proven to be tricky to reproduce consistently. Please attempt to use different web browsers as Confluence clients, as additional workaround for the formatting glitch.

Hope this helps.

comments: author: Sean O_Dell
body: I'm experiencing the same issue in the native Outlook client (MacOS Catalina)
On the Space Directory page, how can I change the logos?
Asked by John Pfotzer:

On the Space Directory page, how can I change the little logos in front of each space? I have someone who wants a custom logo for their site.


Answers:
author: Jonathan Simonoff
body: I think that is the space logo, which can be set in each space. This describes how to set it: <https://confluence.atlassian.com/display/DOC/Changing+a+Space%27s+Logo>


author: John Pfotzer
body: Jonathan, thank you. That is exactly the answer I needed.


Tags: cloud

confluence-cloud
table macro : addin a new row
Asked by Serge Kouthon:

When adding a new row to a table created with the table macro, some time the size of the row and the font of the row varies for an unknown reason (see attachment)


Answers:
author: J D
body: There is no attachment. But i gues the sizes are dynamic to the content in the tabel.


author: Davin Studer
body: Are you cutting and pasting the content into the row from something like Word or Excel. If so, then you are probably getting the front from there. The best way is to cut and past into Notepad (or some other text editor) to remove formatting and then into Confluence.


Tags: confluence-administration
Permission
Asked by Mikael Juellund:

If a person does not have permission to see a specific space, will the space acitivty still show up in the person's activity stream?


Answers:
author: Mallmann
body: Hey Mikael,

If the user does not have permission to see the space, this user will not see any kind of activity from this space at all.

Let me know if you're facing any issues related to this functionality.

Best regards,

Eduardo Mallmann


author: Mikael Juellund
body: I am not facing any issues. A co-worker just wanted to make sure, that his space was completely private only to the users permitted. Thank you.

Best regards
linking to an anchor doesn't work in all cases
Asked by Serge Kouthon:

Dear all,

I have a page in the wiki that holds a table of content macro, along with several anchor, and several link to their corresponding anchor. Some of the links to the anchor doesn't works. can somebody help me debug this issue ?

Thanks,


Answers:
author: Guilherme Nedel [Atlassian]
body: Hi Serge, it is likely that you are seeing a known issue for Confluence, please check in <https://jira.atlassian.com/browse/CONF-30353>if you app version matches the report, and add your concerns to that ticket in order to increase its popularity.


author: Mallmann
body: Hey Serge,

May I ask you which Confluence version you're running? I'm asking it because there's a known bug for Confluence prior to 5.2.4 version, which affects the anchors macro when special characters are used: <https://jira.atlassian.com/browse/CONF-26765>

Please, let me know whether that's your case.

Best regards,

Eduardo Mallmann


author: Giuliano C.
body: Serge,

Can you provide us a few more details so we can take a look at this together? For example, have you started to face this issue after modifying or upgrading some content in Confluence? Do you have customisations in the mentioned pages using the anchor?

Cheers,

Giuliano


author: Jonathan Simonoff
body: It may help if you look at the anchors and the links using Firebug, or the equivalent in your browser. Confluence changes both -- I've had problems before where the anchor has been modified (such as by adding a munged version of the page title), and when I changed my link to use the exact text, it worked.


author: Steffen Heller
body: Hi Serge,

have you checked if all your links are unique? If you, for example, link to different headings with the same name that doesn't work.


author: Serge Kouthon
body: Eduardo, I am using confluence version 4.3.2 but I am not using any special characters.

Guilherme, I don't encounter the problem in a child page but in the same page.

Thanks,


Tags: confluence-administration
Confluence5.4.4 office online view function disabled
Asked by Willam Won:

How to make confluence office online view function disabled?


Answers:
author: Deividi Luvison
body: Hey William,

The office connector plugin also handles the pdf files in Confluence, since you have specific needs to remove the online function there is one approach you could take.

Go to Confluence Admin \> Manage Add ons, in the drop down select all add ons and search for office connector, expand the plugin and scroll down until you see the following modules:

Capturar.PNG

Disable the view doc modules and the Edit modules and see if that suit your needs.  
Thanks and Regards,  
David\|Confluence Support Engineer  
[](https://community.atlassian.com/t5/Confluence-questions/Confluence5-4-4-office-online-view-function-disabled/qaq-p/352673?attachment-id=9712){#link_11893886051efb}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/59590/1/Capturar.PNG){#display_11893886051efb_0}


author: Willam Won
body: I prohibit office online plug-in.


author: Guilherme Nedel [Atlassian]
body: Hello William, would it be possible to elaborate on how the document is being inserted into Confluence pages, as such we can chip in?


Tags: confluence-administration