youngmon/atlassian-qna huggingface dataset:
What is the renaming process when provisioning a group?
Asked by Satoshi Kudo:

I am provisioning a group using idp.  
Due to a reorganization, I changed the group name in idp, but the group name on the Atrassian side was not changed.  
Is this a specification?  
What should I do if I want to change the group name on the Atrassian side?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I would suspect that after changing the group in idp, Altassian no longer knows which group to look for in the idp to sync with. You'll need to inform the Atlassian cloud of the new group name.

comments: author: Satoshi Kudo
body: [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120)

Thanks for the reply.  
How do I notify Atlassian Cloud of the new group name?  
Is it a setting on the IdP side? Or is it a setting on the Atlassian side?


author: Satoshi Kudo
body: [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120)

I have reviewed the ticket for the proposed feature.

[Support group renaming for provisioned group](https://jira.atlassian.com/browse/ACCESS-748) {#toc-hId--377296441}
------------------------------------------------------------------------------------------------------------------

[Ability to rename groups after they've synced to the organization from an identity provider.](http://?https://jira.atlassian.com/browse/ACCESS-800) {#toc-hId-2110216392}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

<br />

From my perspective from the field, organizations around the world are changing at a dizzying pace. Due to this inconsistency, changing groups as the organization changes can be very time consuming and labor intensive.  
We chose a product with provisioning capabilities to reduce that effort, but the Atlassian product requires additional work when using the group provisioning feature and I hope that improvements to this feature are addressed as a priority. I like the Atlassian product and would like to see the group provisioning feature added to the Atlassian product. I plan to continue using the product.  
Thank you for your response.


Tags: cloud

confluence-cloud
Remove confluence advertisement off public page
Asked by Matthew Knill:

We have a public page that we would like to remove the Confluence advertisement off and put our own logo there (or remove it all together). What is circled in red is what I would like to remove:

![Screenshot 2024-05-08 155751.png](/t5/image/serverpage/image-id/322521i7011CB0280FD776E/image-size/large?v=v2&px=999 "Screenshot 2024-05-08 155751.png")

We are on a premium plan so I suspect this should be possible. I have been unable to find how to do this - or if it's even possible.


Answers:
author: Matthew Knill
body: Ah right I can see that you can create a public space which allows for customisation as required. Nevertheless, this does seem like a basic feature to be able whitelabel individually publicly shared articles.


author: Zack Howard
body: Like [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) mentioned there is no way to remove the "Confluence" label from the pages, but you can add a logo/favicon to your site by going to the **Confluence Admin Settings** (the gear on the top right of the page) -\> **Look and Feel** -\> **Site Logo and Favicon**.

The URL will look something like this: <https://YOUR-SITE-NAME.atlassian.net/wiki/admin/sitelogo/view-sitelogo.action>

The **site logo** will appear here when users view your space:  
![Screenshot 2024-05-08 151835.png](https://community.atlassian.com/t5/image/serverpage/image-id/322718i967FE9941BDD791D/image-size/large?v=v2&px=999 "Screenshot 2024-05-08 151835.png")

The **favicon** is what appears in the browser tab like this:

![Screenshot 2024-05-08 151929.png](https://community.atlassian.com/t5/image/serverpage/image-id/322717iD20BA785FA1B94D8/image-size/large?v=v2&px=999 "Screenshot 2024-05-08 151929.png")


author: Dick
body: Have you checked the general Layout from the general configuration menu?  
A small css entry to put a div or class to zero height / disabled springs to mind... :)

comments: author: Laura Campbell _Seibert Media_
body: [@Dick](/t5/user/viewprofilepage/user-id/4586768) You cannot customize the CSS on Confluence Cloud unfortunately


author: marc -Collabello--Phase Locked-
body: Hi [@Matthew Knill](/t5/user/viewprofilepage/user-id/5492445) ,

I don't think it's possible.

Atlassian seems to get away with forced advertising.


Tags: cloud

confluence-cloud
How do I open Template and Imports sidebar?
Asked by Steve Michalek:

How do I open template and imports sidebar on an existing space? I only see it pop up when I create a new space and I need access to the sidebar to import a word document.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Steve Michalek](/t5/user/viewprofilepage/user-id/5492220) ?

That sidebar only appears when you 'Create' a new space or a new page.

After that, you have to use / (slash) commands to import a Word document (/word) or apply a template (/template), for example.

![Screenshot 2024-05-07 at 3.31.38?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322455i8AB773CC8FE794C6/image-size/large?v=v2&px=999 "Screenshot 2024-05-07 at 3.31.38?PM.png")

Alternatively, you can do the same thing from the Macros menu (which you access through the '+" menu on the toolbar.

![Screenshot 2024-05-07 at 3.29.58?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322458i4D37B365DB31DB1E/image-size/large?v=v2&px=999 "Screenshot 2024-05-07 at 3.29.58?PM.png")

Best,

-dave

comments: author: Steve Michalek
body: Awesome thank you Dave.


Tags: cloud

confluence-cloud
template to reuse in multiple page
Asked by Hadrien Mestre:

I want to create a template I can reuse on a page multiple times. (Excerpt but as a template).


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Are you looking for what was called custom macros on server? Right now that isn't supported, but you can create a connected app to achieve some things.


Tags: cloud

confluence-cloud
Why does my content disappear from the sidebar?
Asked by Catherine Whitley:

Anytime I make changes to the 'All Content' or space settings as it relates to content, my content vanishes from the parent/child page list on the left menu. I need this section to display my content all the time.

Why does this happen?

How do I fix it?

It seems the only way to fix it is to just click on random stuff in the space settings and it somehow magically appears again.

Edit: This only happens after setting the homepage as required by the system. After setting the homepage, it cannot be removed from the setting.

After setting the homepage - I have to go to space settings - hidden content - then I have to edit a page for all the content to appear on the left sidebar - when I click on a page (like the homepage) the content disappears again.

This is a huge issue as we intend to use the space for our customers Help Center.

![SNAG-0004.png](https://community.atlassian.com/t5/image/serverpage/image-id/322514i7B24858DF0C25997/image-size/large?v=v2&px=999 "SNAG-0004.png")


Answers:
author: Barbara Szczesniak
body: [@Catherine Whitley](/t5/user/viewprofilepage/user-id/5185352) You may not have noticed this part at the bottom of this page: <https://support.atlassian.com/confluence-cloud/docs/set-up-your-space-homepage/> where it says:
> Because the **Pages** section of the space sidebar displays children of the space overview, it may not display the same pages that it did before.

I believe it would be better if the instructions for setting the Overview page told you to move it to be the parent of all the other pages **before** you make it the overview.

See the section on creating an inclusions library on this page (<https://support.atlassian.com/confluence-cloud/docs/use-confluence-for-technical-documentation/#Create-an-inclusions-library--optional->) for an example of why you might want to create pages above the Overview page.

comments: author: Catherine Whitley
body: Did that, even set the overview as the home page. They still vanished. Additionally, we're looking to use this space for our customers to access, if I child all my pages under 1 overview parent, that won't work.

To clarify, I do have parent and child pages, and I have a Home page that's meant to act like a landing page. Nothing appears.


Tags: cloud

confluence-cloud
How do I create a duplicate/copy of a user-created template?
Asked by Allison Kelsey:

The answers on previous threads are no longer valid.

I want to copy an existing user-created template so that I can modify it.


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Allison Kelsey](/t5/user/viewprofilepage/user-id/4025682).

Unfortunately, there is no easy way to duplicate or copy a template with Confluence. There's [a long-standing enhancement request for it](https://jira.atlassian.com/browse/CONFCLOUD-74513), but no progress on it yet.

The clunky workaround is to copy/paste from a template into a new custom template that you create.

You may also want to [have a look at some of the templating apps for Confluence on the Atlassian Marketplace](https://marketplace.atlassian.com/addons/app/confluence/top-selling?hosting=cloud&query=templates). I believe some of these offer this capability.

Best,

-dave  

P.S. you may want to add your vote to the enhancement request


author: Andrii Maliuta
body: Hello [@Allison Kelsey](/t5/user/viewprofilepage/user-id/4025682) ,

You can try to use Confluence Java API to do this:

```
import com.atlassian.confluence.pages.templates.PageTemplate;
import com.atlassian.confluence.pages.templates.PageTemplateManager;


PageTemplate originalTemplate = pageTemplateManager.getPageTemplate(TEMPLATE_ID_HERE);

PageTemplate newTemplate = new PageTemplate()

newTemplate.setCOntent(originalTemplate.getContent())
newTemplate.setName(originalTemplate.getName())
newTemplate.setVersion(1);
...
pageTemplateManager.savePageTemplate(newTemplate, originalTemplate);
```


Tags: cloud

confluence-cloud
Export a list of Article titles and Page Links
Asked by Christian Angulo:

Hello everyone,

Was wondering if someone knew how we could export a list of Article Titles and Page Links for a single Confluence space?  

Exporting the space doesnt give us that information.

<br />

Thanks!


Answers:
author: Kristian Klima
body: Hi [@Christian Angulo](/t5/user/viewprofilepage/user-id/5492048) and welcome

Go to:

1. Space Settings -\> Manage Content - Reorder
2. Expand all parent pages
3. Select all (like you would any text on a website)
4. Copy
5. Paste into a spreadsheet editor

or

1. Space Settings -\> Manage space -\> Export space
2. Select HTML, click next.
3. Select what to export
4. Select all.
5. Copy
6. Paste into a spreadsheet editor.

Chances are there are apps that create a table/database with that.

Also, you can use an in-between in the form of Confluence Databases, create a more sophisticated DB with links and other details and just export it again. I outline the process in my [article here](https://community.atlassian.com/t5/Confluence-articles/Use-Databases-for-your-docs-life-cycle-management/ba-p/2663479).

Hope this helps :)

comments: author: Christian Angulo
body: Thank you! :)


author: Shawn Doyle - ReleaseTEAM
body: You could create a page and put the Child pages (Children Display) macro on it. configure it to show all child pages and display titles of the space in question. This will create a list of links with the titles as the link text of all pages in that space, which you can then export.


Tags: cloud

confluence-cloud
In JQL can I specify a json-path in a text field content?
Asked by Petr Kapoun:

In a text field (json: {"type": "doc",...}) I have a table and I want to search in the table for some text in an exact cell. I would like to get a text in a row on index 1 and the last cell. The same value might be in other rows bellow. Is it possible somehow?


Answers:
author: Ravina
body: Hi [@Petr Kapoun](/t5/user/viewprofilepage/user-id/5566169) Welcome to the Atlassian community.

As per my knowledge it's not possible to search a particular matching value from the table row or column for the field and it look for matching text and provide the results so if the matching text is from other row/column then those also show in the jql result.


Tags: cloud

jira-cloud

jira-software
Give access to my customer to export to excel
Asked by Roqya Mokhtar:

Hello all,  

I want my customers to be able to extract the tickets in excel form, I have admin access so I can do that how I give them access.


Answers:
author: Trudy Claspill
body: Hello [@Roqya Mokhtar](/t5/user/viewprofilepage/user-id/5066374)

When you say "customers" do you mean customers who have access only to a Jira Service Management customer portal?

Or are you talking about users that have a user license to access your Jira instance?

comments: author: Roqya Mokhtar
body: ![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/341498i3DFDFE7E1BB0FFDD/image-size/large?v=v2&px=999 "jira.png")


author: Trudy Claspill
body: Hello [@Roqya Mokhtar](/t5/user/viewprofilepage/user-id/5066374)

Thank you for that additional information.

There is not a native feature to allow customers to export issue information from the Customer Portal. There is a change request for that, to which you can add your vote and comments.

<https://jira.atlassian.com/browse/JSDCLOUD-826>

If you are open to using a third party app, my search for information did come up with the following app. Note that I have never used it before so this is just informational, not an actual recommendation.

[Request Exports for Jira Service Management](https://marketplace.atlassian.com/apps/1222472/requests-export-for-jira-service-management?tab=overview&hosting=cloud)

There may be other apps that provide similar functionality.


Tags: cloud

jira-cloud
Unable to delete a sprint or complete a sprint
Asked by Gagana:

When I try to delete a sprint/complete a sprint, I am getting the following error :

Failed to complete sprint {#toc-hId--349761181}
-----------------------------------------------

This issue cannot be edited because of its workflow status.  
I have a workflow for the bug and it has resolutions and done status and yet it doesnt allow me. I am also the admin.  
And when I try to move a task issue to backlog, i get an error :

Something's gone wrong {#toc-hId-2137751652}
--------------------------------------------

Refresh the page and try again.  
Please help me out for the same.  
Note : the board and the sprint was created under my user for a specific company managed project.


Answers:
author: Dexter de Vera
body: Hi [@Gagana](/t5/user/viewprofilepage/user-id/5489548) ,  

I would like to ask some question and screenshot of the ff.

Can you screenshot your workflow.

Is there any workflow properties,condition or validation in your workflow?

Is there any error when you try to manually move the status to Done via board?

Thank you.

comments: author: Gagana
body: ![Workflow.png](https://community.atlassian.com/t5/image/serverpage/image-id/341632iD8BE44860C4F438A/image-size/large?v=v2&px=999 "Workflow.png")  
Hi Dexter,   
I have attached the screenshot of the workflow here.   
There are a few validations and conditions in the workflow.   
1. "Dev HandOff to QA" : 'Dev-in-progress' --\> 'QA Ready' : I display a screen for some fields to be updated  
2. "Fix cycle ends" : 'QA in progress'--\>'Ready for release' : I display a screen for some fields to be updated  
3. "Release Build Merge" : 'Ready for release'--\>'closed' : Condition on who can change this state or move the issue to closed state. And also show a screen to fill some values  
4. "Done" : 'Open'--\>'CLosed' : isplay a screen for some fields to be updated  
5. "Reopen" : 'CLosed'--\>'Open' : Update an issue field  
And No it was done. So i didnt have to move. I have few issues in in open state so i do not have the necessity to make it 'done'.  

<br />


Tags: cloud

jira-cloud
Customize the columns of the PROJECTS page
Asked by Sebastien SQUARCIONI:

Hello,

I would like to customize the columns of the PROJECTS page.

Thanks


Answers:
author: John Funk
body: Bonjour Squarcioni - Bienvenue dans la Communaut? Atlassian !

Que veux-tu modifier ? Mais je dirai d'embl?e qu'il y a peu ou rien que vous pourrez modifier dans la liste des projets.


Tags: cloud

jira-cloud

jira-software
How to show Sprints in timeline
Asked by Raj Grewal:

Hi,

How do I set up the timelines to start showing the Sprints ?   
It has been assigned and I had a look online but there is no group option for me and there was nothing in the teams section (Maybe they were a older version of Jira)

See image: <https://shorturl.at/1vRbl>

Many Thanks


Answers:
author: Andrei Eleodor Sirbu
body: Hello Raj,

To display sprints in timeline view you need to use Jira Scrum Boards as source for your timeline.

Let's say you have two teams each working on its own Scrum Board.

Go to your timeline settings -\> issue sources and choose each scrum board as a source for your issues.

Additionnaly, use the "Teams" section of your timeline to add and configure your teams.

Make sure issues within sprints are estimated and check the estimation type used within the timeline under Settings -\> Planning

Finally use the upper right "Settings" button of your timeline to group issues by Team.

I hope this helps

Kind regards

Andrei


Tags: cloud

jira-cloud
Priority swimlane no longer working
Asked by Alex Michaels:

Hi, recently i think Jira changed the priority wording from e.g. "highest" to "P1" and this seems to have broken my swimlane, which previously had query

priority = Highest

I've updated this to

priority = P1

of which priority is selected from the dropdown when typing the query, as is P1, and then ensured the board is set to sort by query as before, but the swimlane does not work.

Any ideas? Thanks


Answers:
author: Andrei Eleodor Sirbu
body: Hello Alex, I had the same issue with swimlanes and the only workaround I've found was going to Swimlanes tab under board settings

then drag and drop the swimlane above or under an already existing one.

This fixed it for me

Let us know if it helps


author: John Funk
body: Hi Alex - Welcome to the Atlassian Community!

Maybe try the query in a filter. Get it to work there, and then copy that query into the swimlane query.


Tags: cloud

jira-cloud

priority

swimlane
My account is locked
Asked by Anthony Ma:

My account using company email register is locked and not able to login  
anthony.ma@molgroup.com  

I replied email but in vain, and i am not able to access the support ticket with the company email. What should i do?![Screenshot 2024-08-12 163935.png](/t5/image/serverpage/image-id/341177iCCC393C1224CE9AC/image-size/large?v=v2&px=999 "Screenshot 2024-08-12 163935.png")  

![Screenshot 2024-08-12 163832.png](/t5/image/serverpage/image-id/341176iF8E0D8697213078B/image-size/large?v=v2&px=999 "Screenshot 2024-08-12 163832.png")


Answers:
author: Andy Heinzer
body: Hi [@Anthony Ma](/t5/user/viewprofilepage/user-id/5566113)

You will need to reply to that email with 2 forms of identification as indicated. This is not a request to use 2 Factor Authentication. Your account has been flagged because the firstname/lastname combination you had for the account matched an individual that is on the export control restriction list.

Please don't reply with that information here. You need to reply to that email you received and include attachments that can help us to verify your identity. Once our team has reviewed this, I expect your account will be reactivated.

I have re-opened that support case, as I can see it appears to have timed-out due to inactivity.

Andy


author: John Funk
body: Hi Anthony - Welcome to the Atlassian Community!

I have requested someone from Atlassian to come help you.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Link to the burndown information
Asked by Mark Nesbit:

I have been using the burndown chart on the dashboard for some time and there was a way to actually view the scope changes during the sprint in a table but this seems to have now gone? Is this a bug or intentional?  

Is there another way to see the changes in scope and progress through a sprint?


Answers:
author: Danut M _StonikByte_
body: Hi [@Mark Nesbit](/t5/user/viewprofilepage/user-id/5562917),

I don't remember ever seeing that Jira burn-down gadget showing a data table. Perhaps you use a burndown chart gadget from a 3rd party app/add-on and not the one of Jira? Or maybe you saw that in a Jira report, rather than gadget?

Anyway, the scope changes can be seen in these reports available on the Agile board:

* Sprint Report
* Burndown Chart
* Burnup Chart

Hope this helps.

Danut.


author: Vronik
body: Hi

Your problem seems strange to me, because today I accessed my Jira cloud instance and I see the gadget to put it directly on my dashboard, try reloading your Jira in another browser or in incognito mode and tell us if it works for you.

Regards


Tags: cloud

jira-work-management

jira-work-management-cloud
Change of name and surname is not allowed
Asked by firat:

Hello, I cannot update the first and last name of a friend who works in our company. It says synchronized from the identity provider. How can I do this? Thank you.


Answers:
author: Rishabh Jhawar
body: **Hello [@firat](/t5/user/viewprofilepage/user-id/5566098) ,**

I believe you cannot. Users can change their names only if they signed up via email. If your login work using other options, such as Google, Microsoft 365 (M365), Apple, or Slack, you cannot change names. In these cases, the names are automatically pulled from the respective account or identity provider (e.g., Google, M365, etc.). Screen shot below to more ref:

![temp jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/341178iE3DC9735D9A9167B/image-size/large?v=v2&px=999 "temp jira.png")

Hope this help.

**Regards,**

**Rishabh**

comments: author: firat
body: I guess that's what you said. Thank you.


author: John Funk
body: Hi Firat - Welcome to the Atlassian Community!

Your organization is linked to an identity management tool (IAM) for your company - like Active Directory, Okta, etc. The name needs to be updated there, and then it will automatically be updated in Jira.

comments: author: firat
body: Hello John.

We are not using any identity management tool. We are creating an email using Google infrastructure. In fact, this email address that I want to change was previously used by another friend of ours and he quit his job. Now we created an email address for our new employee with the same name and when we add it to Jira, the old user's name and surname appear. Is there any way to change this?

Thank you.


author: John Funk
body: Well the error message says that you are using an identity provider. You need to solve that issue first. What are you using to verify a user when they log in? Is there some type of SSO that is being used? Are you using Atlassian Guard or another tool?


author: firat
body: We only connect with Google. Although the first and last name information on Google is up to date, it looks different in Jira.


author: John Funk
body: You should probably go ahead and open a support ticket with Atlassian.

<https://support.atlassian.com/contact/#/>

Please post back here with the resolution.


Tags: cloud

jira-cloud
Bring back the Quickstarter
Asked by Christian Lauer:

Hello,

for new users there is a Quickstarter, which helps you with Jira. After discard it, it's not possible for users to bring it back. The option which is mentioned [here,](https://community.atlassian.com/t5/Jira-questions/Restart-quot-QuickStart-quot/qaq-p/1792736)is not available for us. Any suggestions?

Thanks and regards


Answers:
author: John Funk
body: Hi Christian - Welcome to the Atlassian Community!

Click on your avatar and then you should see an option for Open Quickstart.

However, this doesn't appear to be available for JSM projects, but it should be there for Jira Software and Business projects.


Tags: cloud

jira-cloud