youngmon/atlassian-qna huggingface dataset:
Export workflow from XML to Jira cloud
Asked by Juhaina Almama:

Hi

How can I import workflow from XML file to Jira cloud?

It is hard to understand why I can export workflow to XML, but I cannot import it again.??


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Juhaina Almama](/t5/user/viewprofilepage/user-id/3572503)

The only way to import a workflow from a cloud instance to another cloud instance, without using migration, is to export your workflow to the marketplace, and then add import it from there. Currently there isn't any other way. The export to XML is used to move workflows from cloud to server.

Please read more here: <https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-issue-workflows/>

comments: author: Juhaina Almama
body: Thank you


author: Hamza Chundrigar
body: Hi [@Juhaina Almama](/t5/user/viewprofilepage/user-id/3572503)

This thread might be useful to you: <https://community.atlassian.com/t5/Jira-questions/Import-JIRA-workflow-from-one-cloud-instance-to-another/qaq-p/1095025>

Best regards,

Hamza

comments: author: Juhaina Almama
body: This helps me. but I create the post function manually


Tags: cloud

jira-work-management-cloud
Does Jira Work Management (Cloud) support "Versions"
Asked by Giampiero Celluprica:

Hi,

My team (500 users) is currently using Jira Core (Server) and we are now evaluating the migration to Jira Work Management (Cloud).

We add the "Versions" to our Jira projects to use them in the "Affects Version/s" and "Fix Version/s" fields of the issues we raise.

From what is written at <https://support.atlassian.com/jira-work-management/docs/view-and-manage-a-projects-versions/> looks like the "Versions" are supported in Jira Work Management as well, but I would need to be 100% sure.

Could you please confirm that Jira Work Management (Cloud) actually supports "Versions"?


Answers:
author: Patricia Francezi
body: Hi [@Giampiero Celluprica](/t5/user/viewprofilepage/user-id/4062674)

I confirm the version configuration is available for Jira Work Management projects.

You can rely on the doc you already mentioned in your post to configure it

I hope this helps

comments: author: Giampiero Celluprica
body: Thanks Patricia for confirming!


Tags: cloud

jira-work-management-cloud
Migrate a Jira Software project to Jira Work Management
Asked by Wade Barrie:

Hello,

I created a project in Jira Software but would like to migrate this over to Jira Work Management, is this possible?


Answers:
author: Jack Brickey
body: What I recommend is to use bulk edit feature to move all issues from the JSW project to the JWM project. You might wish to do a sample set representing any unique issuetypes and workflows manually just to understand the process. To do the bulk move go to Advanced issue search and construct a JQL that captures the issues to be moved. Then click the ellipses and choose Bulk change option. Follow the screen prompts to select Move issues. Note, if not already obvious, you need to have the new JWM project already created before attempting the bulk move.
Require comment for status change (app required??)
Asked by Tim Bucciarelli:

I've done some searching (not exhaustive admitedly) and I found a few references to this, but none specifically address my need and one that looked like it might pointed to an app which seems strange that this is not a native function.

When task/story/epic is moved from Any status to another status, I would like to require a comment. I looked in automation rules in transitions, but the comment field is not available to require.

Any ideas?


Answers:
author: Hamza Chundrigar
body: You can use a workflow validator to ensure that users are required to add a comment during a transition from status A to status B.

Go into workflows \> click on the transition \> click **'add validator'**

**![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/222961i1F77A08F6C8CB15C/image-size/large?v=v2&px=999 "image.png")**

Select ++**Field Required Validator**++

++![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/222962i9407DA96C18B5531/image-size/large?v=v2&px=999 "image.png")++

Add in 'Comment' under "Fields required for this transition".

comments: author: Tim Bucciarelli
body: I don't see the option to Add Validator anywhere on the screen

![Transition Screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/222965i3921F3423108C5CC/image-size/large?v=v2&px=999 "Transition Screen.png")


author: Hamza Chundrigar
body: Sorry, I should have mentioned --- or rather asked if you were using a company-managed project or a team-managed project. The solution I proposed is possible with CMPs. You seem to be using a team-managed project. As far as I know, TMPs do not have this native functionality.

You have limited workflow rules within a TMP such as:

* Rule to assign an issue to someone
* Rule to check an issue's field
* Rule to check whether an issue's been through a status
* Rule to update an issue field

But I don't think you can enforce comments to be required by users using a workflow in TMPs.


author: Tim Bucciarelli
body: aha! ok that's great info. Thank you for clarifying!


Tags: cloud

jira-work-management-cloud
Can I enable Issue Collector if I have Jira Work Management product?
Asked by Jim Lee:

Hi -

I am looking to

1. enable issue collector within the JIra Work Management product

2. will I be able to integrate or publish submitted issues for other partners to access and get their updates into project jira instance?

Please advise - thanks!

/jim


Answers:
author: Benjamin
body: Hi [@Jim Lee](/t5/user/viewprofilepage/user-id/3710307) ,

You should be able to enable it. Keep in mind that where ever you place the javascript, make sure the site has connection to Jira to publish.   

Here's the documentation on how to set it up:

<https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/>

Thanks,

Ben
Can I use a 'custom formula field' in 'Fields to monitor for changes' in automation rules
Asked by Tobias Struck:

I'm testing Jira Product Discovery (it's in beta), still I hope someone can answer my question.

I would like to create an automation for my issue. I have a custom formula field (called number) that counts the number of elements in a multi select field (called Customers). Now I want to use the custom formula field in the 'Field value changed' trigger for my automation. Unfortunately I can't find the custom formula field in the trigger.

![Jira.png](/t5/image/serverpage/image-id/222734i89B725CCAF391817/image-size/large?v=v2&px=999 "Jira.png")Any idea why?


Answers:
author: Jan-Hendrik Spieth
body: Hi [@Tobias Struck](/t5/user/viewprofilepage/user-id/5064174), welcome to the community :-)

Looks like you're running into one of the "known limitations of JPD beta", see this thread:  
<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery-beta/ba-p/2069648>
> Some fields aren't supported in automation rules, in particular:
>
> * Formula fields
> * ...

Let's hope JPD makes it across the finish line, soon :-)

Btw, check out the JPD community group. Great place for getting answers, or giving feedback about, JPD!  
<https://community.atlassian.com/t5/Jira-Product-Discovery/gh-p/jira-product-discovery>


Tags: cloud

jira-product-discovery

jira-work-management-cloud
How do I perform an automation task that lifts data points from one project to another
Asked by Roy chege:

I'm trying to create an automation where when a transition happens across the Kanban board it lifts data from one project and creates an issue in another project. How do I automate a new ticket in a new project to bring data from a select list cascading field. With all other field types this seems to work, however with the Select List(Cascading) filed this doesn't seem to work


Answers:
author: Mark Segall
body: Hi [@Roy chege](/t5/user/viewprofilepage/user-id/5053295) and welcome to the community!

Cascading fields have a little more nuance. Can you please share a screenshot of your rule? This will provide further context to help us help you out.

comments: author: Roy chege
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637)

The screenshot is attached, the issue is that cascading field doesn't appear under the 'choose fields to set' menu, when other custom fields do, hence looking for other options to transfer the data into the new issue for that field

![MicrosoftTeams-image.png](https://community.atlassian.com/t5/image/serverpage/image-id/222912i0AE0A3DF42530859/image-size/large?v=v2&px=999 "MicrosoftTeams-image.png")


author: Mark Segall
body: Yes - This is something that has to be set in the JSON. You'll want something like this:

```
{ 
   "fields": {
      "FIELD-NAME" : { "value": "FIRST-LEVEL", "child": { "value" : "SECOND-LEVEL"} }
   }
}
```


author: Roy chege
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) thank you for this.

Further to specifying the field I'm looking to pull the value from the existing issue, into the new field once the transition takes place, this is still in reference to the 'choose fields to set' menu. Is this something that could be done within the JSON, allowing me to capture the data points and have them appear from Project A to Project B?


author: Mark Segall
body: Yes - You can use smart values in the JSON. You'd just do something like this:

{{triggerIssue.YOURCUSTOMFIELD}} to populate the data. So if you're doing a straightforward copy from project A to project B, it would be something like this:

```
{ 
   "fields": {
      "FIELD-NAME" : { "value": "{{triggerIssue.value}}", "child": { "value" : "{{triggerissue.child.value}}"} }
   }
}
```


Tags: cloud

jira-work-management-cloud
Can't link Confluence page to Jira Work Management
Asked by Elsa Li:

I was trying to add a page in Jira Work Management project, but it keeps giving this error.   
![2022-10-25 2-45-06 PM.png](/t5/image/serverpage/image-id/222646i0FC838F329CC8F21/image-size/large?v=v2&px=999 "2022-10-25 2-45-06 PM.png")

I have license to both Jira Work Management and Confluence, and I have already built the space and pages in Confluence.

Please help. thanks!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Elsa Li](/t5/user/viewprofilepage/user-id/4995603)

DId you try from another browser? Does this happen to you only or to others as well?

In which plan are you? Free or standard and above?


Tags: cloud

confluence
Can i trace changes to tasks? Is there a repository to see all updates made to the project plan?
Asked by Geisa Menezes:

Is there a repository where I can trace changes made to a Project/Epic/User Story/ Parent or Child task?

If I want to see what has been changed in the project plan as a whole. E.g. who created the task, who changed the delivery date. Is there a page/ version that will list all of the recent changes to the project plan/Jira?

Or would I need to open tasks in order to see who made the last change?


Answers:
author: Trudy Claspill
body: Hello [@Geisa Menezes](/t5/user/viewprofilepage/user-id/5062664)

Welcome to the community.

Are you using Jira Cloud or Jira Server/Data Center?

What type of project are you working with; Software, Service, or Business?

In Jira Cloud (and possibly Jira Server/Data Center) there is an Activity Stream gadget that you can add to a Jira Dashboard. You can configure the gadget to report on just one project if you want. You can set the number of items/activities you want to display initially, and if that doesn't go far enough back in time there is a Show More button you can click to load more items/activities.
Is there a way to show ??child issues?? road-map vision?
Asked by Sarah Pennington de Jongh:

To benefit our way of planning we would like to have insight of the child issues when we use road map vision. Is that possible?


Answers:
author: Trudy Claspill
body: Hello [@Sarah Pennington de Jongh](/t5/user/viewprofilepage/user-id/5060904)

Welcome to the community.

Which type of project are you working with; Software, Service or Business? It will say at the top of the navigation pane on the left below the project name.

Are you working with Jira Cloud or Jira Server/Data Center?

If you are working with Jira Cloud, are you working with a Free, Standard, or Premium subscription? And are you working with a Team Managed project or a Company Managed project?

When you say "child issues" do you mean child issues under an Epic?
Can I create multiple issues out of a form with checklist?
Asked by Vittorio Bottari:

Hi,

I would like to create a form based on checkboxes (like a product catalogue). If you fill out this form, it will create multiple issues in Jira, according to your selection. Is this even possible, or is this automation to complex for it? thanks in advance!

Cheers


Answers:
author: Sandra Washausen
body: Hi,

actually I was hoping to find an answer to exactly the question here myself.  
Instead, I think I found a way to solve the problem.

First, you have to create a custom field based on checkboxes that specify the answer choices you want.  
(In my example below, the custom field is called "Team Test" and the checkboxes are called "Value 1" and "Value 2.")

Now you create a form with a new field that you link to this custom jira field (selection on the right side of the window). This will automatically apply the previously defined checkboxes.  
Now you can start with the automation:

![Webaufnahme_1-11-2022.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/223510iBBF8814D79F2C4D6/image-size/large?v=v2&px=999 "Webaufnahme_1-11-2022.jpeg")

A more or less elegant way, but this is the only way it works reliably for me. I am always grateful for improvements :)

comments: author: Geerten den Besten
body: Hi,

In some cases, this seems indeed to be a nice solution. However, I'm wondering: Is it true that the form as a whole generates one issue and the checkboxes then result in additional issues? The reason I'm asking this is that I'm aiming to make one form for what end users simply experience as an "outage", but might depend on their answers resulting in issue types such as "bug", "incident" or "problem".

Tnx.


author: Martin LALONDE
body: Hello Vittorio,

I would suggest also to make a customfield for your checkbox selection but use the Element Copy \& Sync plugin to create multiple tickets into the same or other project and copy fields from original ticket. You can also keep a sync between the fields, comments \& attachments.

It a very versatile plugins that I'm using since Jira server and it very useful

[Plugin link](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-formerly-exocet?hosting=server&tab=overview#:~:text=Elements%20Copy%20%26%20Sync%20is%20a,to%20your%20team%20through%20standardization.&text=Features%3A,Create%20issues%20on%20transition)


Tags: automation

cloud

forms

issue-create

jira

project
create issues and comments directly from email
Asked by Madhan:

When we set up the "create issues and comments directly from email" setup, everything was fine until last week, and now is not working

We have not made any changes in the configuration area.


Answers:
author: Patricia Francezi
body: Hi [@Madhan](/t5/user/viewprofilepage/user-id/4897741)

Its not clear if youre using Jira ServiceManagement or other product.

In order to help you, would be helpfull having more information, current configuration and steps used to configure when it was working.

comments: author: Madhan
body: We are using Jira software product on cloud, we used to raise the ticket while sending the emails, so automatically create the tickets on our board,

It used to work but hasn't in the previous three or four days


author: Madhan
body: Can someone please assist with this?


Tags: cloud

jira-cloud

jira-core-cloud

jira-service-desk

jira-software

jira-work-management-cloud

new-to-jira
Renaming a column to a deleted column name throws an error
Asked by Victoria Mok:

I deleted a column called Week 2 and wanted to create a new column called Week 2 but I am blocked from doing so.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Victoria Mok](/t5/user/viewprofilepage/user-id/5060801) ,

welcome to the Atlassian community!

If you are talking about columns in a board please take a look to the following article <https://support.atlassian.com/jira-work-management/docs/add-rename-or-delete-a-column-from-your-board/>

Hope this helps,

Fabio


Tags: cloud

jira-work-management-cloud
Quick Filter with drop down of selectable list of values
Asked by JSCrane:

I want to create a quick filter on a board that allows a drop down of selectable values, based on the field in question.

For instance, a field on the issue that has a Y or N value.

Or (what I'm really driving for) is an "Assigned To" drop down where the list in the drop down is each team member who is an "assignee" on an issue on the board.

From this drop down, a single, multiple or all entries can be selected; the result of the filter would then limit what issues are displayed on the board.

I am a project admin, but not a Jira admin, working on Jira Cloud software.


Answers:
author: Trudy Claspill
body: Hello [@JSCrane](/t5/user/viewprofilepage/user-id/5034801)

Welcome to the community.

That is not a feature that is currently available for Jira Cloud, and I have not found any third party apps so far that can add that feature.

You might want to contact Atlassian Support directly to see if they have something like that in their backlog.

<https://support.atlassian.com/contact/#/>


Tags: jira-cloud
which form was used to create a ticket
Asked by SheshaChandra:

Hi,

I have JWM project and I have created multiple forms. All these forms have same issue type.

For ex., Form1 --\> Task, Form2 --\> Task, Form3 --\> Task

Is there an easier way to determine which form was used to create a issue ?

Thanks

Shesha Chandra


Answers:
author: John Funk
body: Hi Shesha,

What is different about the forms? Are there different fields being populated? If so, then you should be able to tell by which fields got populated.

comments: author: SheshaChandra
body: Hi John,

All forms have same fields. I have created forms for different teams.

Form1 --\> Customer

Form2 --\> Retail

If there is no way to find which form was used to create ticket, then I'm planning to create a field which will have a default value with the form's name.


author: John Funk
body: Why do you have multiple forms if they are exactly the same?

One option would be to create a couple of custom fields with of a dropdown type. And put only one value in each of the fields - Retail in one and Customer in the other. Make those values the default value in each field.

Then place the different fields on the two forms corresponding to the type of field.


author: SheshaChandra
body: Ya. I'm planning to create a unique field for each form which will have form name by default. I thought we can can get the name of the form like we have request types for JSM but looks like we can't.


Tags: cloud

jira-work-management-cloud
Jira Product Discovery how can we hide field in create idea screen?
Asked by Oksana Baier:

Hello)
We created Jira Project Discovery and are setting now for our work. {#toc-hId--523177383}
--------------------------------------------------------------------------------------------------

We couldn't find the ability to edit the idea screens - namely the fields that we show to the user when he create idea. We really want to minimize the fields for the idea creator by just hiding. There is a personal customization of the fields in the creation screen - but I would like to solve this comprehensively for all participants of the project at once. In a other type project we can create screens for ticket - screen creation, screen editing etc. Is it possible to hide fields in this type of project?


Answers:
author: Alex G
body: I didn't realize I was on Q\&A and not a feedback/feature request page. I can't seem to delete my post.


author: Aaron Brady
body: Hello Oksana,

While I am not finding a way to limit the fields available for all users within the Idea creation form, you can limit how many fields are available within a given view. By doing this, you can still create issues without having to fill our every available fields.

For example, by clicking "Create an Idea", another row became available, and I only had to add a summary. ![Ideas.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/221805i5E04BA9EFEE349CE/image-size/large?v=v2&px=999 "Ideas.PNG")

comments: author: Alex G
body: The info you provided is a nice workaround, but it would be nice if Product Discovery had feature parity with other project types, such as Software Projects, where we can configure screens to high levels of detail/customization.

We guide users to create issues using the Create screen for a templated approach for standardization, and direct to creating custom views for a personalized experience.


author: lila
body: Being to hide field should be beta indeed ..


Tags: cloud

jira-work-management-cloud
Paste URL is broken in create issue page using Forms in JWM
Asked by Vilius Zigmantas:

I know that I could've raised this with Atlassian Technical Support, but their support form is also not working for some reason (tried it too many times over the course of last two days with no success).

It seems that paste URL (smart links feature) is somehow broken in issue create screen using Forms in JWM. I can reproduce this consistently, here's Loom video in case anyone is interested - <https://www.loom.com/share/e6f87ec2de7040c2b74047960a319c1b>

This seems to be a recent thing, because this was working in September.

**Steps to reproduce**

1. create new Form in *JWM* \> *Project settings* \> *Forms* (make sure *Description* field is included in the form)
2. preview the Form page (e.g. <https://YOUR-SITE.atlassian.net/jira/core/projects/PROJECT/form/18>)
3. copy any URL into a clipboard
4. in the Form page, click Description and paste the URL

**Expected result**   
URL is transformed into a card -or- URL shown as-is

**Actual result**   
URL disappears completely (as if nothing was entered)

Looking deeper into this I can see that rich-text field (Description in issue create using Forms in JWM) is not rendering \<span class=card\> tag. Compared this to other places where this feature works fine (new issue create in Jira, new request create in JSM).

![Screen Shot 2022-10-18 at 15.42.11.png](/t5/image/serverpage/image-id/221634iD4D1A519B9D75152/image-size/large?v=v2&px=999 "Screen Shot 2022-10-18 at 15.42.11.png")![Screen Shot 2022-10-18 at 15.42.58.png](/t5/image/serverpage/image-id/221635i6C29CC4B4E3F20C4/image-size/large?v=v2&px=999 "Screen Shot 2022-10-18 at 15.42.58.png")

Then compared the sources that are loaded for this page and noticed that the following asset is missing in source code (while it is present in the issue create dialogue using Jira \> Create)  
<https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/@atlaskit-internal_renderer-node_InlineCard.1f44d66eee43a1b73561.8.js>

Did anyone else have experienced this?


Answers:
author: Jean-Philippe Foures
body: HI,  

I have the same problem since Forms exists.  

Issue seems occuring on Jira, Confluence or Google drive links.  
A link to a website is OK  

So maybe the issue somewhere during the link preview step.  

I don't have this behavior when I create an issue directly in JWM.  

<br />


Tags: cloud
I need to create a custom field ho supports a lot of url links
Asked by Cesar Bastos:

I need a custom field to support a several url links and made them cllicables  


Answers:
author: Mario Ilinovi?
body: Hi,

You can use multi-text field type and write url in format "[https://www.example.com"](https://www.example.com?)

after that you can click save and all text in above format will be visible as link.

Br. Mario


Tags: cloud

jira-work-management-cloud