youngmon/atlassian-qna huggingface dataset:
Lost header bar in Confluence
Asked by Russ Back:

I'm assuming I've changed something by accident in the user setup. In Confluence (OnDemand) I can no longer see the header bar that has the search field in it and links to create a new project, page etc.

Where should I be looking to correct this?


Answers:
author: Russ Back
body: I contacted support. They had to restart our OnDemand instance as it was missing something or other. Now resolved.


author: Susan Parker
body: Did you accidentally change the background of the bar and the fonts to white?


author: Luther Hargrove
body: If you have added any custom HTML, make sure you have properly closed all your tags. Did you add a banner or anything that might not be properly formated HTML?

comments: author: Russ Back
body: No nothing at all - am at a complete loss as to why it's appearing this way


Tags: cloud

confluence-cloud
How to make a good storage choice if moving my confluence prototype installation a few times.
Asked by Tim Penner:

I'm planning to move my prototype confluence installation at least a couple times, from a basic PC, to a powerful PC, and then (I'm sorta guessing here) to a Linux server, and then maybe an enterprise server. It occurs to me to use my fav opensource database (MySQL) as the storage mechanism so I can just unload/reload data at each step. Does this make sense? Am I over-complicating things? Should just trust Atlassian migration tools and take the path of least resistance with each installation? For example: just use the built-in database for my PCs and wait to use a database with the Linux server.


Answers:
author: Tim Penner
body: It turns out that importing from a backup is pretty "safe". I used it to convert my little installation from a built-in database to an external Postgresql database.

We apparently hung confluence by doing a huge nasty import (from word) running on the internal database, so I started to get nervous. We abandoned that little database and started again since we had only done some learning experiments. I restared quickly with the built-in base again and then, after a couple weeks of getting some nice test content looking decent, I created the new install with Postgresql and ported the data over. It worked perfectly. And the benefit (besides the comfort that I have a proper database running) is that, even with the little system I'm hosting this on, the whole thing seems to run a lot faster.

For those who might be curious about my "little installation", I have an aging 4-core (8-thread) I7 portable computer with 8 GB member running Windows 7 pro. Confluence is running on an Ubuntu 12.04 guest of Virtual Box. I gave it 4GB of the memory and 4 of the processors. Confluence is very snappy in this environment - kudo's to the performance team.

The ubuntu/confluence installation with postgresql was a piece of cake (compared to MySQL, at least). Using a VM means that if someone bequeathes me better hardware (and if I get money for more licences), there's no rebuilding. I just run-up Virtual Box again on any kind of monster host and copy the Ubuntu image to it. My backups are being sent to a large external drive managed by Windows.


author: Martin J?ger
body: My initial thought is that you might be overcomplicating. You would have to do some reversing of the database, in order to make sure that you extract what you need. I could also imagine that the import/export-feature has special 'treatment' around references between pages/spaces etc. But be aware when using the import/export. If you do a 'full' export (evertything), and import it into another instance, you will wipe ALL other content already there. Great power, great responsibility!


Tags: migration
How do enable (activate) a previously disabled (deactivated) user?
Asked by Iakov Dlikman:

Hi,

One of our users cannot reset his password. When he tries to do so, he receives an E-Mail with a link to do so. Clicking on the link results in an error page.

I looked him up in the user directory and his account is disabled. What does this mean? How can I reactivate his account?

Confluence version 4.2.7.

Thanks

Iakov


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Is your confluence instances using LDAP or internal users?

If LDAP then you need to re-enable his AD user or place the disabled users into the correct group to ensure access. Once re-enable you need to sync with your LDAP server(s).

If its an internal user, simply navigate to the confluence configuration, go to users, find the user and enable them.

Maybe this will help:

[](https://confluence.atlassian.com/display/DOC/Deleting+or+Deactivating+Users)<https://confluence.atlassian.com/display/DOC/Deleting+or+Deactivating+Users>

OR

[](https://confluence.atlassian.com/display/AOD/Managing+users)<https://confluence.atlassian.com/display/AOD/Managing+users>

Hopefully this helps.

comments: author: Iakov Dlikman
body: Hi Stephen,

we use LDAP delegated authentication. As you mentioned the user account had to be reanabled in the user directory.

Thank You!

KR  
Iakov


Tags: confluence-administration
Reindexing is needed for reporting scaffolding data
Asked by Matthias Born:

Hello ServiceRockets!

We have a yes/no-list in our scaffolding form.  
Pages with the yes-value are reported.

A new page with YES does not appear without reindexing.  
A page changed to NO disappiers as expected.  
But: A page set to YES does not appear without reindexing.

We are using confluence 4. There it works.

The problem occurs on a c5 test system, using all latest versions.

Do you have any clue, what the problem may be?

Regards!

Matze


Answers:
author: Matthias Born
body: I can answer my own question:

We implemented the filter with the scope-parameter (pagetitle \> children).  
That worked for Confluence 4 but not in 5.

Bored from reindexing again and again I tried to refactor the reportings and found the label-parameter.  
After adding a label to all existing pages and the templates it works again.

Problem solved.


Tags: index

report

scaffolding
How to Modify Confluence Interface Text for another languages
Asked by AndrejP:

I find this [document](https://confluence.atlassian.com/display/DOC/Modify+Confluence+Interface+Text) and changed some interface text on footer. But when I change language from US to another (CS) almost all changed texts are back to default. How can I change also this translations?


Answers:
author: Davin Studer
body: You can go to [](https://translations.atlassian.com/)<https://translations.atlassian.com/>and get the translation for your language. Any missing translations you can enter in directly on the website.

comments: author: AndrejP
body: I changed for example **Dashboard** to **SMP** , but when I change language to Cs_cz instead SMP is there **N?st?nka**. I believe that I can not solve this like you wrote.

![](../../upfiles/1_16.jpg)
Rename button captions in On Demand version
Asked by Satish Kumar Jayaram:

How do I rename the captions in On Demand version? I have recently subscribed for an OnDemand version of JIRA and Confluence. I want to rename all captions from "Issues" to "Tickets". Ex:- Create issue to create ticket, Issue tracker to Ticket tracker, etc. Kindly help us in this regards.


Answers:
author: Nic Brough -Adaptavist-
body: You don't.

There are three approaches to re-wording Jira - translation, editing the current language, and an Atlassian plugin that does it in-place in the GUI. The first two require coding which you can't upload to OnDemand, and the plugin isn't available to OnDemand.


Tags: cloud

rename
Edit blueprint - add label doesn't work
Asked by Sandra Axelsd?ttir [Tempo]:

I added an additional label to a blueprint (edited space blueprint), but it doesn't work when I create a page using the blueprint. Why?


Answers:
author: Mehmet Kazgan
body: ![](../../../upfiles/2014-03-26_13_54_13-Add_Page_-_Global_Dashboard_-_Knowledge_Base_1.png)And this is what I was talking about.

comments: author: Sandra Axelsd?ttir [Tempo]
body: Thank you :)


author: Sandra Axelsd?ttir [Tempo]
body: This is how the Blueprint looks like and shows how and where I added the label.

![](../../upfiles/bluprint_label_1.jpg)


author: Mehmet Kazgan
body: Hi Sandra,

Have you added the albel in the Page Properties Macro?

Mehmet


Tags: blueprint

confluence-administration
Template for creating new space
Asked by Sheetal Deshmukh:

Is there a way we can customize the space we want to create or have a template of a space?


Answers:
author: MJ
body: Yes you can, both on page and space level. I would suggest you have a look at the following documentation, it should contain all informaiton you need regarding this subject:

[](https://confluence.atlassian.com/display/DOC/Adding+a+Template)<https://confluence.atlassian.com/display/DOC/Adding+a+Template>


Tags: space

template
Can Confluence support more than one Blog parent?
Asked by Andrew Tate:

Using Confluence is it possible to configure more than one Blog? For example, in the project we would like a "general" blog and then an "ideation" blog that is just a repository of ideas from the team.


Answers:
author: Manuela Raschke
body: Blogs are part of a space.

Therefore if the blogs you are talking about are in two different spaces, than you can list them seperately for each space by limiting the results of the blogpost-Macro to their spaces.

In case all blogs are posted in the same space you could seperate them by apllying labels tpo each post. Then you need to filter the blogpost-macro for the labels.


Tags: confluence-administration
Site Homepage is giving 'Page Not Found'
Asked by Nicky Paterson:

We have been using Confluence now for about 4 months with no trouble at all, but as of 25/03/14 we have been getting 'Page not Found' on our site Homepage, therefore we are unable to Create any new Documents (Can edit existing ok)

I noticed this coincided with the 'Degraded Performance' for [confluence.atlassian.com](http://confluence.atlassian.com)on your status page [](http://status.atlassian.com/)<http://status.atlassian.com/>. Are the problems we are getting related to this?

I have looked a previous similar questions so have checked our base URL is correctly set [](https://onpoint.atlassian.net/wiki)<https://onpoint.atlassian.net/wiki>(has not been changed since initial set up)

Please can you assist

thanks


Answers:
author: Nicky Paterson
body: issue has been resolved - I raised a support ticket and issue has been fixed (though I am still waiting to hear what the actual problem was)


author: Nicky Paterson
body: Thanks for getting back to me, No I havent changed the Site's homepage, it just seems odd that the Create button is no longer there for anyone to select.

Under General Configuration \> Site Configuration;  
\<label id="siteTitle-label" for="siteTitle"\> Site Title \</label\> OnPoint's Development Documentation Storage Space  
Allows you to specify the site's title which will appear on the browser title bar.

\<label id="editbaseurl-label" for="editbaseurl"\> Server Base URL \</label\> <https://onpoint.atlassian.net/wiki>

My personal settings were set to Dashboard, when changing this to a particular Space it didn't seem to make a difference, still returned Page Not Found.

How do I go about contacting support?

comments: author: Rachel Robins
body: Sounds like there is definitey something wrong. You can file a support ticket at [](https://support.atlassian.com/secure/Dashboard.jspa)[support.atlassian.com](http://support.atlassian.com)


author: Rachel Robins
body: Hi Nicky, Have you changed your Site's homepage to use a page instead of the Confluence Dashboard? You can find this out in the Confluence Admin console \> General Configuration \> Site Homepage. If a page is listed as your homepage, check that this page still exists and has not been deleted or restricted. If 'Dashboard' is listed I would recommend contacting support as something has gone wrong with your instance.

The Degraded Performance warning on the Status page refers to [confluence.atlassian.com](http://confluence.atlassian.com)where we host our documentation. It is not related to your Confluence instance.


Tags: questions-for-confluence
How to disable sending email for new users
Asked by Michael Simon:

The email Confluence (5.4.3) sends out when a new user is created. Can this be disabled? Or customized?


Answers:
author: Michael Simon
body: Ends up you can put a bogus password in the password field which allows for you to not send an email to the user. Because the authentication is done via Active Directory this password value is ignored.


author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: I found this, hopefully this helps:

Enabling and disabling notifications about user signup {#toc-hId-1621734499}
----------------------------------------------------------------------------

By default, Confluence will send an email notification to all Confluence administrators whenever someone signs up to the Confluence site. The administrators (people with Confluence Administrator or System Administrator permissions) will receive this message when someone signs up either by clicking the 'Sign Up' link or by clicking the invitation URL sent by an administrator.

**To disable this notification:**

1. Choose**Invite Users** on the dashboard, then choose**User Signup Options** .  
   Or take the longer route: Choose the**cog icon** ![](https://confluence.atlassian.com/download/attachments/157679812/Cog.png?version=1&modificationDate=1361250253653&api=v2) at top right of the screen, then choose **Confluence Admin** . Then choose**Users** \>**User Signup Options**.
2. Remove the tick from**Notify administrators by email when an account is created**.
3. Choose**Save**.

SOURCE FROM: [](https://confluence.atlassian.com/display/DOC/Adding+and+Inviting+Users)<https://confluence.atlassian.com/display/DOC/Adding+and+Inviting+Users>

comments: author: Michael Simon
body: Thanks. But I'm looking for the notice not to go to the user. The email to the administrators is fine. We know what to ignore. But when your system is setup for AD authentication (SSO) and the tool tells your users to reset their password... Causes a lot of confused users.


Tags: confluence-administration
Cannot insert links
Asked by Jen Durant:

Hi there,

I am unable to insert links on an existing Confluence page. I have tried using Safari and Chrome, I have signed out of my account and then back in. It will allow me to choose "add link" and open the window to insert my link but will not allow me to choose "insert".

Please help!

Thanks in advance for your assistance.


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: Looks like this issue has been placed as a Major Bug:

[](https://jira.atlassian.com/browse/CONF-22287)<https://jira.atlassian.com/browse/CONF-22287>

comments: author: Jen Durant
body: Thank you for the link and reply, Stephen.


Tags: confluence-administration

link
Nested Number Lists - roman numerals, restart at 1
Asked by Craig Wright:

Hello everyone. I'm trying to convert a manual from InDesign into Confluence using the old copy and paste technique and I'm having a bit of trouble with nested number lists. I have followed the instructions found on various sites and can achieve the nested list where a., b., c., appears but I want them to use i, ii, iii.   

I'm familiar with Flare and CSS, so thought it would be a case of just editing the style sheet to:  

ol {  

list-style-type: decimal;  

}  

ol ol {  

list-style-type: lower-roman;  

}  

ol ol ol {  

list-style-type: lower-roman;  

}  

But that doesn't seem to have any effect. When I looked at the source of the pages after creating the a., b., c. nested lists, it looks like the indentation method doesn't create correct HTML - it looks okay on the screen (apart from the letters), but the nesting of the \<ol\> and \<li\> is incorrect.   

When I have a play around with the indent and number list buttons, I can get the numbers to appear on the nested part, but they don't restart at 1. Not surprising as the underlying code isn't starting a new list.   

Can anyone tell me the correct way to get nested number lists?


Answers:
author: Craig Wright
body: It's okay, I figured it out. Deleted all of the text, re-pasted it in, set the numbering so that it was indented with letters. Edited the stylesheet to have:

1. ol {
2. list-style:decimal;
3. }
4. 
5. li ol li {
6. list-style:lower-roman;
7. }
8. 

Problem solved.


Tags: list

number
Confluence backups
Asked by Gan Admin:

I used the Backup Manager to Create a backup and saved the folder to my computer. In the event I need to upload a backup, is this a service provided by Atlassian, or this a manual process?

Does Atlassian do regular backups for their OnDemand customers?

Thank you for your help


Answers:
author: Rodrigo Girardi Adami
body: Hello Gan,

We have a FAQ for these questions [here](https://confluence.atlassian.com/x/OQIYDw). Ondemand takes a backup each 24 hours and you can also create your own backup.

I hope this helps!

Rodrigo


Tags: cloud

confluence-cloud
Adding Datepicker in soy File missing something
Asked by Tom:

I created a soy File with a datepicker in it and it works in Chrome but It won't work in any other browsers. I think I am not even able to use the aui-datepicker, Chrome just uses the browser default and all the other browser arent.

So I have added

\<dependency\>com.atlassian.auiplugin:aui-experimental-date-picker\</dependency\>

to my plugin.xaml in

\<web-resource key="soy" name="AJS Soy"\>

Hope that the correct place.

\<input class="aui-date-picker" id="vValidFrom" name="vValidFrom" type="date" placeholder="DD-MM-YYYY" data-aui-dp-uuid="0"\>

and i have

{template .javascript}

{literal}  
`AJS.$(document).ready(``function``() {`  
`AJS.(``'#`vValidFrom`'``).datePicker({``'overrideBrowserDefault'``: ``true``});`  
`});`

{/literal}

{/template}

for the javascript.

FireFox and IE won't display a datepicker from my blueprint. The standart decision blueprint has a working datepicker in it. I guess that there is just a simple solution to this cause I really don't have a clue what I'm doing so if you could provide me with a little sample blueprint that handels a datepicker it would be great.


Answers:
author: vandyke
body: hello,

try this in soy:

```
&lt;fieldset&gt; 	    &lt;div class="field-group"&gt; 	        &lt;label for="spLebenStart"&gt;{getText('sp.lebenslaufakte.datum')}&lt;span class="aui-icon icon-required"&gt;(required)&lt;/span&gt;&lt;/label&gt; 	        &lt;input class="aui-date-picker" id="spLebenStart" type="date" name="spDateBegin"/&gt; 	    &lt;/div&gt;&lt;/fieldset&gt;
```

and in javascript file in post-render section:

```
AJS.$('#spLebenStart').datePicker({        	overrideBrowserDefault: true,            languageCode: 'de'});
```


Tags: blueprint

date-picker

soy-templates
Scaffolding License Expired -> Plugin No Longer Working
Asked by M.S.:

We are using the very popular Scaffolding plugin, like many others. I was not very happy to see it going from free to paid some time ago, but I can understand that the company needs to earn money somehow.

I did purchase the license. It merely said "Scaffolding Plugin" on the invoice.

After 12 months, I received an email, telling me that the license would expire:
> This is a reminder that your production license for CustomWare Scaffolding Plugin for Confluence from ServiceRocket is due to expire in 6 days. ... **Once the license has expired, you will no longer be able to use the product**, you will need to renew this license if you wish to continue using it after the expiry date.

And then it actually did stop working. This is different from any other paid plugin or confluence itself. They would charge you for maintenance, so once this expires, you no longer have access to updates, but you can still use your current product.

So it seems I am forced to pay them again - yearly - in order to keep my plugin working. What am I paying for???

I am not happy with this. Do others have the same issue or is it just me being upset about this licensing policy?


Answers:
author: M.S.
body: I like the licensing that Atlassian offers. I don't like the Scaffolding / ServiceRocket license model, but I can see that this is outside of Atlassians responsibility. We ended up paying for Scaffolding again.


author: Rodrigo Girardi Adami
body: Hi there,

I believe there are other plugins which ceases functioning when the license expires. Atlassian does not do that with the applications such as confluence and jira. You are free to use the application as much as you want, even with the license expired. However you won't receive support and won't be able to upgrade the instance.

For the Scaffolding plugin, as a third party, they might have a different vision. For this, I would recommend to reach them to double check if this is the common behavior.

Regards,

Rodrigo


Tags: confluence-administration

licence

scaffolding
Cannot create a space
Asked by Andrey Rusov:

Hi all,

I just installed a new Confluence instance on my server. It works pretty good but I cannot create a new space. When I click on "Create space" button a new window "Create space" appears. There is only label "Loading" at the centre of the window (I guess that there should be different types of spaces that I should select). I tried to wait but even after 20 or 30 minutes there were not any changes. The group of my user has "Create space" permission in the list of Global permissions.


Answers:
author: Andrey Rusov
body: Hi Saleh,

Yesterday there was the next error:

2014-03-25 11:18:49,918 ERROR \[http-8090-17\] \[plugin.descriptor.web.ConfluenceWebInterfaceManager\] getHtml Failed to render web panel: com.atlassian.plugin.web.descrip$

-- referer: [](https://confluence.danateq.net/admin/viewgadgetdirectory.action)<https://confluence.danateq.net/admin/viewgadgetdirectory.action>\| url: /pages/templates2/listglobaltemplates.action \| userName: admin \| action: listglobal$

java.lang.NullPointerException

But now there is no any errors in the log.

I use MySQL as a database engine. The version of Confluence is 5.4.4.


author: Andrey Rusov
body: Hi Saleh,

Yesterday there was the next error:

2014-03-25 11:18:49,918 ERROR \[http-8090-17\] \[plugin.descriptor.web.ConfluenceWebInterfaceManager\] getHtml Failed to render web panel: com.atlassian.plugin.web.descrip$

-- referer: <https://confluence.danateq.net/admin/viewgadgetdirectory.action>\| url: /pages/templates2/listglobaltemplates.action \| userName: admin \| action: listglobal$

java.lang.NullPointerException

But now there is no any errors in the log.

I use MySQL as a database engine. The version of Confluence is 5.4.4.


author: salehparsa
body: Hi Andrey, Is there any error in your atlassian-confluence.log? You can find it in your \<home-directory\>\\log. Please let us know what version of Confluence are you using and also what's your database then we can help you more.Cheers,Saleh


Tags: confluence-administration
editglobalpermissions.action
Asked by Jan Pauwels:

We upgraded from an old (3.4) Confluence to 5.4.

Now, pressing "edit global permissions" results in waiting a long time to for the page to load.

I tried this 5 minutes ago now and the page is still loading.


Answers:
author: Jan Pauwels
body: It takes about 15 minutes for the page to load.


author: Jan Pauwels
body: Sorry for answering this late. I'll check that tomorrow. Today is booked full of

meetings.


author: Sven [Dione Technology]
body: Hi Jan,

Do you have some error/warning in your logs ?


Tags: confluence-administration