youngmon/atlassian-qna huggingface dataset:
Why I can't create more then 9 workspaces?
Asked by Frogi:

Yes I know the limit is 10 but when trying to add 1 more (I deleted several old ones) it is not possible.   
And I have had long time Trello account..


Answers:
author: Ollie Guan
body: Hi [@Frogi](/t5/user/viewprofilepage/user-id/5532583) ,

The free plan is now limited to 10 collaborators and there is no mention of 10 workspaces, please check if the current user has reached the limit.

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

comments: author: Frogi
body: well [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) I know - the point was that the limit came already in 9.. so I can't create the 10th.


Tags: cloud

limits

trello-cloud
migar do gratuito para o pago
Asked by Priscila Rafael:

A empresa que trabalho j? estamos utilizando a vers?o gratuita, mas vimos a necessidade da ver?o paga. No ambiente gratuito eu como respons?vel criei cinco ?reas de trabalho e conecte-o as pessoas nas ?reas de trabalho. uma para cada setor da empresa. na vers?o paga essa estrutura pode continuar. eu como administrador em todas as areas e em cada ?rea ter funcion?rios diferentes. como ficaria o pagamento?


Answers:
author: Lucas Pessoa
body: Bom dia [@Priscila Rafael](/t5/user/viewprofilepage/user-id/5532570) !

Eu adoraria entender melhor o seu caso de uso. Eu desenvolvi uma plataforma especificamente para provedores de servi?os e organiza??es altamente colaborativas (internamente e externamente). Estaria aberta para uma liga??o para eu entender como gostaria de usar o Trello?

comments: author: Priscila Rafael
body: Sim, eu estou aberta a uma liga??o. Mas nesse caso ? uma consultoria gratuita?  
Caso sim passarei o meu numero e podemos marcar um hor?rio para conversar;


author: Lucas Pessoa
body: Sim, totalmente gratuita :)

Talvez seja mais seguro passar o seu linkedin ou email para eu entrar em contato e ent?o marcarmos uma liga??o ou passarmos o n?mero de telefone por l?


author: Mutya A
body: > **Translate:**
>
> move from free to paid
>
> The company I work for is already using the free version, but we saw the need for the paid version. In the free environment, I, as the person responsible, created five work areas and connected people to the work areas. one for each sector of the company. in the paid version this structure can continue. I am an administrator in all areas and in each area I have different employees. How would the payment be?

Hi Priscila,

Standard or Premium is an upgrade for a Trello Workspace and all of the members within the Workspace, instead of individual accounts. When you upgrade all 5 Workspaces, with yourself as an administrator, you are essentially paying not only double, but 5 times the price for yourself.

What many companies do, and what we recommend, is to use a single Workspace as your Premium Workspace and associate all your boards with that Workspace. Then, using the Collections feature, organize your boards into multiple groups/sectors. The following articles contain information to help you make this transition:

* [Associate a board with a Workspace](https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/)
* [Create collections for Premium Workspaces](https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/)
* [What are Workspaces](https://support.atlassian.com/trello/docs/what-are-trello-workspaces)
* [How billing works with Trello Standard or Premium](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/)

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Rollback of overwritten data
Asked by Max:

I share a trello page with 2 other admins, so theres quite a lot of activity. However, one of us managed to tirelessly overwrite some information on a card, and I was wondering if theres any possible way to see what it used to have and/or rollback to it. I just saw an old thread on such a issue, but was wondering if theres any way I can get the old information. Im assuming the company has their own activity on trello and could possibly tell me what it used to have as that information was only saved on the trello page and not any other site (which is why this is urgent to me). Thanks


Answers:
author: Rasmus Wulff Jensen
body: This Free Tool can se history and previous values for a card: <https://trellotools.azurewebsites.net/CardHistory>

![IMG_1275.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/332656iBA62D94E52D4CD68/image-size/large?v=v2&px=999 "IMG_1275.jpeg")

comments: author: Max
body: So it does show that the checklist has been tampered with. However, not exactly what part of it, it just says "checklist updated" and nothing more.


author: Rasmus Wulff Jensen
body: Hi Max.

Yes, unfortunately that is not something keept in their history, so the tool can't show this ?... I know they are considering adding that to history but it is not yet there... Sorry


author: Max
body: Oh, thats good to know. As long as they aknowledge the situation, im happy. Plus, its not like that idea I wrote down is impossible to think up again, but either way thank you for responding.


Tags: activity

page-history
Not able tp create work space
Asked by Vellaidurai:

If I click create work space it redirecting to Resource not found page.


Answers:
author: Vronik
body: Hi

Check carefully because I just tried it and it worked correctly for me

![trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/332615i242EED6721AC0404/image-size/large?v=v2&px=999 "trello.png")

You can also check this article

<https://support.atlassian.com/trello/docs/creating-a-new-workspace/>

If my answer helps you, please accept it, so it helps other people.  
Thank you so much
Trello checklist sorting problem
Asked by Morten Johannessen:

After updating, it is not possible to sort older checklists. If you create new lists, you can sort, looks like.

The June 18, 2024 update is the problem. On 2 of the devices it is updated and I have problems. On 1 device it is not updated and I have no problems.

No problem to sort on normal computers in online version.


Answers:
author: Alisson Sartor
body: Hello, Morten!  

Not sure if you want to sort lists instead of checklists; Currently, there isn't a sort button for checklists, but on the web version, you can change the order by dragging and dropping. I was able to sort lists, including older ones, on my Android device. Could you let me know if you're using an iOS or Android device? One workaround could be to copy the list onto the board to replace the older one and see if sorting works. This might help resolve the issue you're facing.  

Let me know if this brings up any new questions.  

Kind regards  
Alisson  
Trello Team

<br />

<br />

<br />


Tags: cloud

trello-cloud
Will I be charged after trial ends?
Asked by Ulybek Kimanov:

Dear community,

I have tried the free trial in order to check whether this plan is good for me.

Unfortunately I didn't find much value for my current projects. The free version seems okay and fulfills all the needs.

My trial ends in two days and I wanted to cancel any further charges, but couldnt find where to do it. Do I need to cancel the subscription or when free trial ends it will not continue\>?


Answers:
author: Mirek
body: Hi [@Ulybek Kimanov](/t5/user/viewprofilepage/user-id/5532378)

No, I do not think you would be charged after trial. You should return to free plan. Here is a similar question and explanation from Atlassian

<https://community.atlassian.com/t5/Trello-questions/What-happens-to-your-Trello-content-after-the-free-trial-expires/qaq-p/2256059>

and documentation

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/#What-happens-to-our-Workspace-after-we-downgrade>

comments: author: Ulybek Kimanov
body: Thank you, Mirek!

<br />

Your answer helps!


author: Mirek
body: Sure, no problem. Thank you for trying Trello features :)


Tags: cloud

trello-cloud
I cant seem to change the due date of a card
Asked by Maria Harpas:

For some reason some cards are not allowing me to change the due date and also some cards are not emailing me when a due date is up?


Answers:
author: Vronik
body: Hi

Are you getting any errors?

Just in case take a look at this article

<https://support.atlassian.com/trello/docs/adding-dates-to-cards/>

If my answer helps you, please accept it so it can help other people, thank you

comments: author: Maria Harpas
body: no errors its just not changing when I save the new due date!


Tags: cloud

trello-cloud
Pricing on workspace member
Asked by Marquin Mercullo:

I want to upgrade my subscription to Premium to make my workspace command unlimited.   

I have another workspace member, when I upgraded to Premium will I be charge as two premium?   

Or can is it possible that since I own the workspace I am the only one to be charge as premium and my workspace member is only standard.   

Thank you


Answers:
author: Alisson Sartor
body: Hello, Marquin!  

If you change your plan to standard or premium, you will choose a workspace that gets all the features, I will explain how the charges work below.  

Every user will be checked individually on Trello Paid workspaces to test if they're billable. It means, that every user will be billed if they fit billing rules. However, some users aren't billable on Paid Plans, like single board guests, I'll clarify this:

### Workspace Members: {#toc-hId-2144554185}

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

### Guests: {#toc-hId-337099722}

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

**Single-Board Guests** : Members of **one** Board of the Workspace (regular users or observers) aren't billed.

**Multi-Board Guests** : Members who are members of **two or more** Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you!  

Alisson  
Trello Team


Tags: cloud

trello-cloud
Why can I not start a new board?
Asked by Michael D Wildeisen:

See attached

*** ** * ** ***

![Trello error.JPG](/t5/image/serverpage/image-id/332585i8FAD28DC3EE64342/image-size/large?v=v2&px=999 "Trello error.JPG"). I cannot get past this when I try to start a new board. Any help?


Answers:
author: Brant Schroeder
body: [@Michael D Wildeisen](/t5/user/viewprofilepage/user-id/5532215) welcome to the Atlassian community

Have you tried clearing your cache or trying a different browser?
it appears the "create" button has lost its "workspace" option
Asked by sophie chiche:

It appears the button "create" no longer offers "workspace as an option

how do yo create a workspace now?


Answers:
author: Alisson Sartor
body: Hello, Sophie!  

Welcome to the community!  

Our design team is currently conducting an experiment where they have moved the "Create Workspace" button under the profile button located at the top right corner, next to your avatar or photo. Interestingly, for our impersonate feature, the button remains in its usual place below the "Create" button. Could you please check if this change has been implemented on your account as well?

I'm on the lookout for your reply!  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Suggest and develop
Asked by Alaa Amori:

The Trello program is a good program and there are few like it on the market, but it lacks a mechanism to communicate with its management in order to suggest the necessary modifications or improvements that are useful. Therefore, I hope you will take this matter into consideration and take this matter seriously in order to suggest some of the necessary modifications, because dealing with this program sometimes becomes Difficult due to lack of comfort in some tools


Answers:
author: Vronik
body: Hi

Look at this

Reviewing the trello documentation, there is this article, maybe it will help you

<https://support.atlassian.com/trello/docs/submitting-feature-requests-for-trello/>.

If my answer helped you,  
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
How can I make a custom field that comes up in filter search and lets me select multiple options
Asked by Mike Hancoski:

Is there a power up that alters custom fields without breaking the drop downs searchability?  

Preferably one that does not need to be paid by the user  

Currently if you add a drop down and select an option you can just hit "F" and search for it but if you use any of the power ups that I have tired they all are not searchable


Answers:
author: Allen -Amazing PowerUps-
body: You could try Amazing Fields to get the multi-item dropdown, but as you say that doesn't allow you to search it fully. What I have seen people do though is create a hidden custom field and use a formula to set the value of that custom field to the string value of the list of selected values. That is a pretty advanced usecase for Amazing Fields, but it should work pretty well once you get it setup.

comments: author: Mike Hancoski
body: basically I had to just accept that search does not work in custom fields and even if we we willing to pay for your power up it does not do what I would like it to do


author: Brittany Joiner
body: [@Mike Hancoski](/t5/user/viewprofilepage/user-id/1155258) you're trying to search by custom fields, I don't think i know of any free ones that will let you do that. Blue Cat Reports lets you create lists searching custom fields, but it's not free.

comments: author: Mike Hancoski
body: is blue cat reports really only cost 19 a month or does it have some hidden extra fees like per do this thing or per user


author: Brittany Joiner
body: [@Mike Hancoski](/t5/user/viewprofilepage/user-id/1155258) i believe they charge per user in boards that you're collecting data on. So if you just use one board with yourself, then its like $4/mo, but if you have 10 different users in boards you're reporting on, it will be $40/mo. You can see more FAQs about their pricing here: <https://www.bluecatreports.com/>

They also have a free trial


author: Brittany Joiner
body: [@Mike Hancoski](/t5/user/viewprofilepage/user-id/1155258) Feel free to accept this answer if it helped - that way folks who are looking for the same can see there is a solution in here!  


author: Mike Hancoski
body: Your solution cost infinity dollars 100% not a solution, does not even work with base search worthless answer


Tags: cloud
Trello ticket does not create in Jira
Asked by Anna Sharova:

Hi guys,

I have 2 Projects in Jura - 1 that I was added to (X), and 1 that I created myself additionally (Y) - both part of the exact same organization.

I've just installed the Power Up in Trello.

When I create a ticket in Trello and try to export it to Jira, it works for the board I recently created (Y), but does not work for the X board. If I choose X, Trello takes me all the way to selecting Epic / Ticket creation, and, once either is selected simply closes the ticket window without creating anything on the Jira board.   
Why is this happening?

Thank you!


Answers:
author: Alisson Sartor
body: Hello, Anna!  

Welcome to the community.  

Do you have the admin permission on the project (x) that you were added to? I believe this could be related to the permission level on Jira. Can you check with the owner of the project (x) to see if he is able to test it on his account and if it has the same issue?  

<br />

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you!  

Kind Regards,  
Alisson  
Trello Team

<br />

<br />

<br />


Tags: cloud

jira

powerup

trello-cloud
Notifications showing as links
Asked by Ana Ramirez:

For one of our team members, the notifications under the bell are all showing up as links rather than text (blue text below is hyperlinked to the card it refers to). He logged out and back in and the issue is still happening. I'm not able to replicate the problem on my end.

Is anyone else having this issue?

![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/332524i729984A15DC4334A/image-size/large?v=v2&px=999 "Picture1.png")


Answers:
author: Katie Carlson
body: I'm experiencing the same thing.


author: Brittany Joiner
body: [@Ana Ramirez](/t5/user/viewprofilepage/user-id/4983102) is this in a notification menu? on mobile or desktop/browser? and if browser, which browser?

comments: author: Jason Yu
body: same here, I am using desktop, Google Chrome (ver. 126.0.6478.127)


author: Ana Ramirez
body: Hi Brittany! It's in the menu, on a desktop, on Chrome.


author: Katie Carlson
body: Chrome on desktop for me as well. Chrome is up to date.


author: Brittany Joiner
body: [@Ana Ramirez](/t5/user/viewprofilepage/user-id/4983102) and [@Katie Carlson](/t5/user/viewprofilepage/user-id/5533556) so strange! I think this is a bug. Are you able to report it via <https://support.atlassian.com/contact/#/>


author: Ana Ramirez
body: I reported it and was told that they couldn't replicate the issue so they sent me links on how to troubleshoot browser issues. Since the person having the problem is out of town this week, we will try next week.


author: Brittany Joiner
body: [@Ana Ramirez](/t5/user/viewprofilepage/user-id/4983102) interesting. i'd definitely get them to start by trying it in an incognito browser. If that works, then it may be as simple as clearing the cache and/or figuring out if there's a chrome extension that's messing with it. Hopefully that's all it is!


Tags: cloud

trello-cloud
Bitbitbucket Serer upgrade utilities from version 4.1 to 7.2
Asked by Stuart Macaulay:

Hi,

We are in the process of finally upgrading our version of BitBucket from 4.1 to 7.21 and then to Cloud.

I'm aware of the utility tool - BitBucket Cloud Migration Assistant that migrates repo's, users etc from Server to Cloud for version greater than 7.0 but was wondering if there is a utility tool that does the same thing for server version upgrades?

Another query is can we go from BitBucket Server 4.1 straight to Cloud. Would that be a better approach to remove an upgrade.

Thanks

Stuart


Answers:
author: Darryl Lee
body: Hi [@Stuart Macaulay](/t5/user/viewprofilepage/user-id/4830415) ,

This is the Opsgenie Group, for addressing the inquiries regarding BitBucket, we would recommend raising it to the [BitBucket Group](https://community.atlassian.com/t5/Bitbucket/ct-p/bitbucket) on Atlassian Community, or reaching out to [BitBucket Support Team](https://support.atlassian.com/contact/#/) for further assistance.

Our teammates will help you from there. :)

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud

upgrade
Integrating with ManageEngine ServiceDesk with Opsgenie
Asked by Brandye Poynter:

We recently got Opsgenie and we are trying to integrate it with our ManageEngine ServiceDesk Plus software that we use for helpdesk ticketing. We have followed all the instructions with setting a webhook and trigger. Tested it by putting in a helpdesk ticket that met the requirements and it is not generating an alert within Opsgenie. Maybe I am missing something. Any help provided would be great.


Answers:
author: Darryl Lee
body: Hi [@Brandye Poynter](/t5/user/viewprofilepage/user-id/4728929) ,

This is Darryl. I am here to help. :)

It's awesome to know that you just started your journey with Opsgenie!

From your description, we understand that you've followed the instructions to complete the setup for the ManageEngine ServiceDesk Plus integration.

May I further confirm with you if the data payload sent from your ManageEngine ServiceDesk Plus side matches the same or similar structure as mentioned in [the instruction](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-manageengine-servicedesk-plus/#Sample-Webhook-Message-from-Opsgenie-ManageEngine-ServiceDesk-Plus)?

This issue requires further investigation by our team, we would recommend you raise a support request via [this link](https://support.atlassian.com/contact/) and my colleague will help you from there.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: manage-engine
Opsgenie Licensing
Asked by balajisk:

Hi All,

We have JSM standard entitled for all our Enterprise Users. With JSM standard we are entitled to use only Opsgenie Essentials which are having some limitations. Hence for 10 users only we want to buy Opsgenie Standard and roll out. Other users will continue to use Opsgenie essentials comes up with JSM standard.

We want to know how the above Integration works how do we chose users for Opsgenie Essentials and Opsgenie Standard. With the same site whether we can use multiple subscriptions.


Answers:
author: Darryl Lee
body: Hi [@balajisk](/t5/user/viewprofilepage/user-id/4807507) ,

This is Darryl. I am here to help. :)

Understand that you would like to know if it's possible for part of the users subscribing to Opsgenie Essentials that is attached to your JSM subscription, while the rest of them subscribe to another Opsgenie standalone Standard plan.

**Unfortunately, there is no subscription tiering for Opsgenie so this is not feasible.**

Unless you purchase and subscribe to the standalone Opsgenie with the Standard plan on a different Atlassian site (because 1 Atlassian site can contain only 1 Opsgenie, in your case, there is already one Opsgenie that is attached to your JSM) and use the legacy Jira Service Management integration.

However, in this case, the user management will have to separate into 2 different Atlassian sites and the Major Incident management will not be applied to this standalone Opsgenie.

*** ** * ** ***

This is a complex scenario. For further discussion, please reach out to JSM Support Team via [this link](https://support.atlassian.com/contact/).

Thanks.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: balajisk
body: Thanks Darryl for your reply. Myself already requested support team as well. Let me check with them as well.

Thanks again .


author: Darryl Lee
body: That is great to know!

Hope your inquiry will be sorted out soon.
OpsGenie Generic API for 3rd party SW then push to JIRA
Asked by jmyers:

Good Morning. My company has used API integration to create OpsGenie alerts from our own software/test platforms. However, I am not able to figure out how that API can trigger a JIRA ticket creation. Can someone please support me on how that 3rd party API call through OpsGenie can create a JIRA ticket. I have OpsGenie and JIRA webhooks/API's already but unable to get the external API to trigger those connections.

Thank you in advance for your support.


Answers:
author: John M
body: Hi Jmyers,

If you are using the Jira integrations in Opsgenie, there is a setting to have Jira issues created via alerts from 'other' integrations. Those integrations would include the default API integration, which you can use to send API calls to. ![jira_int.png](https://community.atlassian.com/t5/image/serverpage/image-id/189175i529847546B8763DA/image-size/large?v=v2&px=999 "jira_int.png")

comments: author: jmyers
body: Thank you. Have not used JIRA Cloud yet. Been using previous JIRA integrations. I will give it a shot. Thank you