youngmon/atlassian-qna huggingface dataset:
Confluence new media picker in Cloud not visible
Asked by Esther Strom:

as anyone been able to use the new media picker annotations as described in this 3 month old [blog post](https://www.atlassian.com/blog/confluence/new-media-picker)?

I'm using the new editor, and I've uploaded an image. I do see some new buttons - instead of the old Size/Border/Properties buttons:  
![oldImage.png](/t5/image/serverpage/image-id/60205iDB0A9CE2B9C04D3C/image-size/large?v=v2&px=999 "oldImage.png")  

I see these new alignment buttons below the image and sizing bars to drag on the sides:

![newImage.png](https://community.atlassian.com/t5/image/serverpage/image-id/60207iA1F7EF17437EE2B1/image-size/large?v=v2&px=999 "newImage.png")

But I can't for the life of me see where there is any option to add annotations to my images.

Am I being really dense, or has this feature not been rolled out 100%?


Answers:
author: Shannon S
body: Hello Esther,

Thank you for bringing this to our attention. I noticed another customer found the same, and we've brought it up in the bug report below:

* [CONFCLOUD-67122](https://jira.atlassian.com/browse/CONFCLOUD-67122) *Image annotations is not available upon clicking on the image*

Here I have also left an internal comment linking to the bug report and your feedback here.

I did notice that in the [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html) that annotations are mentioned in both **Image Effects** and **Image Properties**, but I am not clear if this means it's not fully rolled out yet, or if this is indeed a bug.

Please vote on the bug above. You may need to log into jira.atlassian.com if you are unable to. You will be added to the list of watchers and be automatically be updated on the progress of that.

Thank you again.

Take care,

Shannon


Tags: annotation

cloud

confluence-cloud

image
Differences betw Cloud & Server FOR END USERS
Asked by Chris M:

Hi,

For end users, where can I find information about the differences between the Cloud and Server versions that is relevant to what they will experience?

Documentation explaining the differences exists, but everything I've seen is too high level and administrator oriented for end users.

Please point me in the direction of a resource I can send to end users that they will find meaningful. As an admin, pages like "Functional differences in Confluence Cloud" are useful BUT not appropriate to send to end users.


Answers:
author: Shannon S
body: Hello Chris,

Thank you for asking about this. Besides the [Functional Differences](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html) page that you refer to, there's also the [Compare Atlassian Cloud vs Server](https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html) documentation.

However, there was a thread here on Community that I think might be helpful for you to use:

* [What is the difference between Confluence Cloud and Confluence Server](https://community.atlassian.com/t5/Confluence-questions/What-is-the-difference-between-Confluence-Cloud-and-Confluence/qaq-p/740302)

I hope that helps, but if you need any further information for your users, please let me know!

Regards,

Shannon


Tags: cloud

confluence-cloud

confluence-server
Issue: When I create a new page, it automatically creates a root knot at the end
Asked by Michael Gugenberger:

Hi everyone,

I have a rather strange issue. I have folder with a couple of pages in the hirarchy called "Products". Each time I create a new page within this folder, another knot (page) is created with a linked summary of all the pages in folder "Products". It's even in a different language. I have to then manuelly delete this root knot, but it keeps reoccuring every time I create a new page.

Does anyone have a suggestion how to change that beviour?

Best, Michael


Answers:
author: Shannon S
body: Hello Michael,

Thank you for letting us know about this. Are you using a particular template to create these pages?

Let us know the process you are using to create these pages and share any screenshots if possible so I can try to determine what is creating the new pages.

Regards,

Shannon


Tags: cloud

confluence-cloud
Looking for a very simple method for event signup
Asked by Christopher Bonzol:

Hello,

I have already done some searching and cannot find something that suits my needs without massive overkill.

I am looking for a simple grid that will list fields. Below this grid is a few text boxes and a submit button.

When clicking this button the text box entries and the user's Confluence name are entered into the grid.  

This allows people to signup up to things.

The user then has the option to edit/delete

I have seen this before at some companies, just no idea how to get it.

Hopefully someone can help

Thanks


Answers:
author: Thomas Schlegel
body: Hi [@Christopher Bonzol](/t5/user/viewprofilepage/user-id/3464639) ,

this sounds like a Confiforms-form. This is an app for creating pages with input-forms and "do anything with the data"-functionality - anything is e.g. adding the data to a table on the same or another Confluence page).

You can find the app here:

[https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=server&tab=overview)

comments: author: Christopher Bonzol
body: Hey yes thanks. I saw this.. but it just seems like a lot of overhead. But, if that is the best option I will give it a try.

Thanks


author: Alex Medved _ConfiForms_
body: Would love to hear your thoughts about "lot of overhead" and how things work/don't work for you in ConfiForms.

Welcome to contact us at <https://wiki.vertuna.com/display/VERTUNA/Support+Request+Form>


author: Christopher Bonzol
body: Will do, thanks!


author: Alex Medved _ConfiForms_
body: Take a look at [ConfiForms](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=cloud&tab=overview) app - it allows you to create (custom) signup forms and much much more (reporting on captured data, notifications, etc).


Tags: confiforms

forms
Scroll translation page title in PDFs
Asked by Beate V_:

Hi,

we are using Scroll Translations Addon to translate our German content into English.

Now we want to do a PDF export of the translated content (without Addon Scroll PDF). It works quite well except the output of the translated page titles in English PDF.

The page titles can be translated in Confluence Editor, too. But PDF export will always use the title in original language. What can we do to get the translated page title in export?

Thanks

Beate


Answers:
author: roman
body: Hi [@Beate V_](/t5/user/viewprofilepage/user-id/2990195)

If you are using the built-in exporter, this is an expected behavior. If you would like to export languages other than the default one, you would need to use [Scroll PDF Exporter](https://www.k15t.com/software/scroll-pdf-exporter).

Cheers,  
Roman.


Tags: confluence-server

pdf-export

scroll-translations

server
Why are ancestor table entries missing
Asked by Melanie Bernhardt:

In the Knowledge Base there is an article about broken ancestor tables which cause restrictions on pages: <https://confluence.atlassian.com/confkb/detected-ancestors-table-corruption-error-in-confluence-6-5-or-later-939502322.html>.

Does anyone know, what causes the missing ancestor table entries? Our ancestor table gets broken again and again and it would be great to fix the actual cause.

Greetings,

Melanie


Answers:
author: Shannon S
body: Hello Melanie,

Hope you are having a pleasant Friday! Happy to help answer any questions about this.

The Ancestor Table can become corrupt for a number of reasons, which would cause the missing entries. An example of something that would cause this is an add-on that manages content, such as a publishing add-on.

As of Confluence 6.14 and some versions of 6.13.\*, there is a [Scheduled Job](https://confluence.atlassian.com/doc/scheduled-jobs-96567525.html) that automatically repairs the Ancestor Table. See [Rebuilding the Ancestor Table](https://confluence.atlassian.com/doc/rebuilding-the-ancestor-table-153948.html) for more details.

Let me know if you have any additional questions about this.

Regards,

Shannon

comments: author: Melanie Bernhardt
body: Hi Shannon,

thank you very much for your help!

We have a extern program which uses the rest-api from Confluence and Scroll Versions to publish and export some pages automatically. So this publishing seems to cause the bug.

Currently we are using Confluence Version 6.13.3, but in September we can update to 6.14. If I get you right the problem should be gone with this version, shouldn't it?

Have a good weekend! Greetings,

Melanie


author: Shannon S
body: Hi Melanie,

Thank you for confirming that! So the problem will still happen that the table can become corrupt, but in this release, the table repair is run automatically as a scheduled job. That way, you really shouldn't need to repair it on your own, unless you notice the corruption before the job has had a chance to run.

I hope that is clear! Let me know if you have any questions about it.

Regards,

Shannon


author: Melanie Bernhardt
body: Hi Shannon,

thanks for your fast response! Now it's clear :)

Greetings,

Melanie


author: Shannon S
body: You're welcome, Melanie!

Take care, and have a pleasant rest of your week.

Regards,

Shannon
Is it possible to exchange one user for another?
Asked by Philipp Thomas:

As of company development reasons, sometimes it is necessary to reallocate user permissions. Is it possible to switch user permissions to a new user, if the old user is not existing anymore? So whenever I have 10 user permissions to allocate, and I have only 10 employees, that constantly switch, do I have to upgrade when having allocated 10 user permissions?


Answers:
author: Nic Brough -Adaptavist-
body: You don't "switch", the process is "add new, remove old". There's no need to upgrade if you have fewer than 11 active people, just remove the old ones.

comments: author: Philipp Thomas
body: Great, many thx. This helps a lot.
Put just delete button without edit button
Asked by Ashkan Malekly:

Helllo

I want to put Put just delete button without edit button inline of records.Could anyone help me ? (when i checked "Show both, Edit and Delete, buttons or just Edit", the confiform show both delete and edit button, but i just want show delete button not edit button)

Best regard


Answers:
author: Alex Medved _ConfiForms_
body: [@Ashkan Malekly](/t5/user/viewprofilepage/user-id/2916361) you really need to be more specific and give better context when you are asking questions on the community. This way you will get a better answer and much faster.

Thanks, [@its moi](/t5/user/viewprofilepage/user-id/3830004) for a ping.

There is a parameter you can set to hide the "Edit" button (on ConfiForms Edit Controls macro)

![Screenshot 2020-07-17 at 14.56.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/103410i1D925F0082655641/image-size/large?v=v2&px=999 "Screenshot 2020-07-17 at 14.56.27.png")


author: its moi
body: I guess this questions refers to Confiforms. I currently have the same demand: I need to have a delete button or link only in a Confiforms view. When adding the edit controls macro to a view you can only have either only edit or both edit and delete - but not only edit.

Maybe [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) can give a hint..


author: Shannon S
body: Hello Ashkan,

I'd love to help you out with this!

Can you let me know exactly what you are trying to do here? I think you might want to have a *delete* button instead of "edit" when viewing a page in Confluence so that you can delete it without having to edit.

However, you mentioned that it needs to be *inline of records*, however, and I'm not sure what you mean by that. Can you please clarify? Could you send us a screenshot of where it needs to be?

Regards,

Shannon


Tags: confiforms
Show spaces in Confluence Cloud public sidebar
Asked by Sverrir Tynes [Origo]:

We have a documentation Confluence instance and have created a space for each module of our product. All those spaces are public (Anonymous can view) and we want them to be displayed in the Confluence global navigation in the All spaces section. Is this possible in Confluence Cloud?

The technical writer tells me that this was displayed like we want until recently but i can?t find any record of this in Atlassian documentation.


Answers:
author: Shannon S
body: Hello Sverrir,

Thank you for contacting us about this. When you navigate to the **Space Directory** by clicking on Spaces on the left sidebar, it will show all spaces.

Have a look here for more details:

* [Getting Started with Confluence Cloud \> The Space Directory](https://confluence.atlassian.com/get-started-with-confluence-cloud/the-space-directory-934720176.html)

Note that only spaces the users have access to browse will be listed. So if there are some missing for your anonymous users, then they won't be able to see them.

Can you tell me if this is the feature you are referring to? Are you having any particular issues with this?

Regards,

Shannon

comments: author: Sverrir Tynes [Origo]
body: Hi Shannon

Thanks for your reply. I?m aware of the Space directory but we want to get rid of this extra click for our users so they can go directly to the space they want to view. The sidebar I?m referring to is the Confluence Global sidebar (the Blue one on the left) for Anonymous users this sidebar is showing Activity, Spaces and All Spaces. My question is if it?s possible to show the public spaces (open for anonymous) in the All Spaces section in this sidebar.

As mentioned in my first post, the technical writer tells me that this was displayed like we want until recently.

Regards

Sverrir


author: Shannon S
body: Sverrir,

Thank you for explaining that to me. I understand now.

I am reaching out to the team behind this to see if I can understand what spaces are supposed to display there. I'm able to replicate the same behavior on my instance.

I'll get back to you as soon as I have more information on this.

Regards,

Shannon


author: Shannon S
body: Sverrir,

Thank you for your patience. I've confirmed that is not the expected behavior and have raised the following bug:

* [CONFCLOUD-67131](https://jira.atlassian.com/browse/CONFCLOUD-67131) *For anonymous users, All Spaces dialogue on sidebar does not show any spaces*

Go ahead and click **This affects my team** and you will automatically be added to the list of watchers. You'll receive updates as soon as there is any progress made on this issue.

Thank you again and take care!

Regards,

Shannon
Confluence Self-Hosted Server gone back to Setup Wizard
Asked by Wade Saunders:

Which using our confluence server, pages went completely blank, for us and all users. We attempted to fix the issue by restarting the confluence service in windows services.

After restarting that service we are now presented with a setup wizard when trying to access our confluence site. it looks at though our database has either become detached or has been corrupted maybe.

We have tried restarting the server that hosts the confluence site but this has not helped. Does anyone have any suggestions of what may have happened or how to diagnose/ fix this


Answers:
author: Shankar Asam {Appfire}
body: Hi,

If you are presented with a setup wizard which probably means that confluence was unable find the confluence home directory as a result a new confluence directory has been created to run the wizard which will takes the database configuration and populates the tables in database.

Verify the home directory path in confluence-init.properties and find out the right directory and also check if the database and it's tables exists(also check confluence.cfg.xml file for db related config). If you have multiple services installed, figure out the right confluence service and start it.

-Shankar


Tags: confluence-server

server
broken links after switch to HTTPS - confluence
Asked by SDB Admin:

Hello

We have an issue with some broken link after switching Confluence from HTTP to HTTPS (both in 6.6.13 and 6.12.3 Confluence versions).

* Links like *<https://xxx.xxxxxxx.it/pages/viewpage.action?pageId=123456>* work properly
* Links like *<https://xxx.xxxxxxx.it/display/space/Title>* work properly
* Links like *[https://xxx.xxxxxxx.it/display/space/This+page+title](https://xxx.xxxxxxx.it/display/space/This+page+)* **DON'T WORK** , for an error "*404 - File or directory not found - The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable*"

What we configured:

* We changed the Base URL in Confluence
* Reverse proxy is active
* We put this in **server.xml**

*\<Connector port="80" connectionTimeout="20000" redirectPort="8443"*   
*maxThreads="48" minSpareThreads="10"*   
*enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"*   
*protocol="org.apache.coyote.http11.Http11NioProtocol"*   
*scheme="https" secure="true" proxyName="xxx.xxxxxxx.it" proxyPort="443"/\>*

What we already tried:

* We cannot put a special character (e.g. change alt+255 for each " ") in the title of each page to make it work in "viewpage.action" way: this create issues in pre-existent links from our software.
* We already tried disable "atlassian pretty urls plugin"

Still not working

Any other idea would be very appreciated

Thank you


Answers:
author: Peter Hamilton-Harding
body: Is that your only connector port entry? AFAIK you should also have one for the redirect port i.e. one starting \<Connector port = "8443" \[...\] in your case


Tags: https

link
Confluence Server: Where to enable GC healt check?
Asked by Manuel B?hnisch:

It seems that our Confluence server installation is having some garbage collection difficulties. I found that Atlassian has a Garbage Collection health check in Confluence server (<https://confluence.atlassian.com/confkb/health-check-garbage-collection-858578696.html>). I couldn't find it though. Any ideas on where to look it up?

GC logging is activated - in case thats necessary.

Thanks allot

Manuel


Answers:
author: Shannon S
body: Hello Manuel,

Thank you for contacting us about this.

To confirm, you mean that you already enabled Garbage Collection logging a while ago, but that you don't see any results in your Health Check results?

Can you confirm with me what your Confluence version is, and if you're a server admin on the instance?

Regards,

Shannon

comments: author: Manuel B?hnisch
body: Hi Shannon,

I'm running Confluence Server 6.8.2 and I'm a server admin on this instance running on a windows machine. Garbage Collection is enabled via the service using the -Xloggc parameter (and others). I also see the gc.log files being created.

I was expecting to find the health check under General Configuration \> Troubleshooting and support tools. Was the GC health check introduced after the version 6.8 release? If so, it might help to state on this page <https://confluence.atlassian.com/support/instance-health-790796828.html#InstanceHealth-WhatHealthChecksareavailable>? which version it applies to.

Thanks for your help.

Manuel


author: Shannon S
body: Hello Manuel,

Thank you for your patience.

I was able to confirm that the Garbage Collection Health Check was an experimental feature which has since been removed from Confluence, but the documentation hadn't been removed. That's been corrected now, so I thank you for reporting it.

You will still be able to use the GC Viewer as mentioned in [Garbage Collector Performance Issues](https://confluence.atlassian.com/doc/garbage-collector-performance-issues-200707997.html) in order to review your Garbage Collector logs.

Let me know if you have any trouble.

Regards,

Shannon


Tags: confluence-server
suggest the best confluence version to be upgraded
Asked by VijayakumarE:

Hi,

We are in the below versions of confluence, brikit and Comala workflows now.  
We use brikit and comala workflows a lot for our enterprise sites.

Confluence version: 6.6.13

Brikit version: 2.3.2

Comala workflow version: 6.0.1

Can you pls suggest the best confluence version to be upgraded without disturbing the existing brikit and comala workflows sites?

Thanks


Answers:
author: Peter Hamilton-Harding
body: At the bottom of your manage apps/addons screen there is 'JIRA Update check', start with the latest available version and work backwards until you find a version supporting all your addons.


Tags: confluence-server

server
Content report table empty table display
Asked by Scott McCormack:

I am making some customized index pages that use the Content Report Table Macro. Things are working as I expect but when I have a an empty table the following box is shown instead of the table:

How-to article {#toc-hId--1414405747}
-------------------------------------

Provide step-by-step guidance for completing a task.

Add how-to article

Where is this content coming from and how can I change it? I am able to change the button name in the Create from Template macro but it seems I have no ability to change this default content. and the button true to it's description creates an article from the how-to template rather than the custom one I have.


Answers:
author: Shannon S
body: Hello Scott,

Happy to help you with this. I just need to understand a bit more about your situation.

Can you let me know how you have created these customized index pages? Are you editing an existing template, or did you create a new page? If you created a new page, which template are you choosing?

Lastly, when you added the [Content Report Table Macro](https://confluence.atlassian.com/doc/content-report-table-macro-317194676.html), is this when the How-to article details showed up? Or was it when you created the page? Have you added any parameters to the macro?

Regards,

Shannon

comments: author: Scott McCormack
body: The index pages I believe I cloned from the included one that is for how-to articles. It's a simple page with just a right justified "Create from template" macro (this puts a button on the screen to create a page from a template specified in the macro configuration. I can change the displayed name of the button and the template it generates pages from so that is fine. Next it has a line spacer then the left justified "Content Report Table" macro. For the Content Report I can only edit the article label(s) it shows in the table, the space it looks in, etc. but no option to change what it says if the table is empty. So if there are no articles to display in the table it shows a box containing:

How-to article {#toc-hId--1414346199}
-------------------------------------

Provide step-by-step guidance for completing a task.

Add how-to article

The "Add how-to article" text is a button that is hard coded to create a document using the how-to template. It seems odd to me that a "Content Report Table" macro that says nothing about being how-to specific would be coded so that if no articles are found matching the configured labels it would prompt the viewer to create a how-to article without giving the document author a way to change the text and the template the button uses.


author: Shannon S
body: Hi Scott,

Thank you for that information. I'd be interested to see the source of the page in question, this is a very unique issue.

Is this for a Cloud instance? If so, I would recommend that you contact the [Cloud Support Team](https://support.atlassian.com/contact) and you can ask them to have a look at the page you are creating and they can determine what is causing that block to appear.

Let me know if you have any trouble.

Regards,

Shannon