youngmon/atlassian-qna huggingface dataset:
Workflow condition is not working as expected
Asked by C S Seshagiri:

Hi Team,

How can we add a condition in Jira to prevent users from moving tickets directly from "In Progress" or "QA Testing" to "Done" unless the change classification(single select custom field) is "Standard" or "Not a Change," ensuring that changes with other classifications cannot bypass the approval steps and move straight to "Done".

We have added field value condition for "Standard" and "Not a Change" but it is taking for all the values. Attaching screenshot for reference.

Thanks  

<br />

![Screenshot 2024-06-18 at 1.10.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330399i301E9B2F788CC916/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 1.10.39?PM.png")


Answers:
author: John Funk
body: Hi C S,

Make sure above those that it says Any of the following conditions and not All of the following conditions.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/330552i46D8BE5B8B6C696C/image-size/large?v=v2&px=999 "Screenshot.png")


Tags: cloud

condition

jira-cloud

transition

workflow
Though I am setting transition rule, it's not working as expected, i.e. I have created a rule for tr
Asked by Chandrashekhar Kavi:

Though I am setting transition rule, it's not working as expected, i.e. I have created a rule for transition "in PR" to "In QA". Where I used 1. rule: Restrict to when a field is a specific value 2. For this field=Assignee 3. Review it's value as Text 4. Check if it=Equal 5. This value= "Mafatlal" With above schenario, I checked issue to move from status "IN PR" to "IN QA", not changing assignee, it's not ristricting nor giving any message. Could you please help me with this. I am sharing some screenshots for your reference![JIRA issues.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330392iA02E285F85475701/image-size/large?v=v2&px=999 "JIRA issues.jpg")![JIRA workflow-rule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330393iB65068F39D8523A2/image-size/large?v=v2&px=999 "JIRA workflow-rule.jpg")


Answers:
author: Fazila Ashraf
body: Hi [@Chandrashekhar Kavi](/t5/user/viewprofilepage/user-id/5290350)

Please share screenshots.

In the audit log, do you see the conditions getting passed for the execution?

comments: author: Chandrashekhar Kavi
body: How can I check audit log, please guide me.


author: Fazila Ashraf
body: Ah sorry, the screenshots didnt load earlier and i assumed this was 'Automation' rule.

I see now that you are using the new workflow editor and set a 'Condition' on the transition.

I do not have the 'Restrict to when a field is in specific value' restriction in my site but i added the below after switching to the old editor view and works well for me as defined.

![Screenshot 2024-06-18 at 15.08.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/330400i0BA2D4513345F535/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 15.08.55.png")


author: Chandrashekhar Kavi
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330591iB405FF9307BC6F8A/image-size/large?v=v2&px=999 "image.png")


author: Chandrashekhar Kavi
body: I see the different UI! , it's not as shared by you!


Tags: cloud

jira-cloud
How to add to a JIRA plan timeline the different sprints?
Asked by SDOB:

Hi,

I created a JIRA plan but I would like to see in the timeline at the top the different sprints so I can see which stories belong to which sprint after adding them to the plan and defining the start and end date. Relases can be added to the timeline but how to add the sprints?  

How can this be done?   

![JIRA timeline.png](https://community.atlassian.com/t5/image/serverpage/image-id/330410iFFDA4E0B2F44FEC3/image-size/large?v=v2&px=999 "JIRA timeline.png")


Answers:
author: Magdalena Zhisheva
body: Hi [@SDOB](/t5/user/viewprofilepage/user-id/5523372) ,

I would like to suggest you to do the following:

1. Set your source to the scrum board related

2. Add the Sprint to your fields

3. Add the due date and start date fields as well

4. Set the view to weeks

Then when you hover over to the timeline, it shows you the time based on the assigned sprint.

![Screenshot 2024-07-04 at 17.40.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/333526i952961ED8A5D7A7A/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 17.40.41.png")

Hope it works for you!


Tags: cloud

jira-cloud
How to search text fields that contains several "-" (minus sign)
Asked by Didier Lamard:

Hello,

I have a custom text field named "\[NC\] Number" in English and "\[NC\] Num?ro" in French. It contains info like this DMC-NX-YYYY-MM-AA-Issue#, so for examples: "DMX-NC-2024-06-18-CAT-99", "DMX-NC-2024-05-10-DOG-45", "DMX-NC-2023-02-09-BIRD-19" are possible texts. I want to make a search in a filter like "DMX-NC-" or "DMX-NC-2024" but i can't obtain any results. How can I perform search in my filter?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Didier Lamard](/t5/user/viewprofilepage/user-id/5438479)

welcome to the community!

I believe this doesn't work because of how Jira does (or rather doesn't) index certain special characters; see e.g. [this page](https://confluence.atlassian.com/jirasoftwareserver/search-syntax-for-text-fields-939938747.html#Searchsyntaxfortextfields-escapingSpecialcharacters) for reference.

You can of course always export your data and search through your export, but I understand that this isn't particularly convenient. Alternatively, if you're open to solutions from the Atlassian Marketplace, there's a number of apps available that either extend JQL by additional functions, or use their own, non-JQL search and filter mechanisms. I myself work on an app in which your use case would be trivial to solve; I'll add more information below.

Hope this helps,

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: Just to expand on the last point: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2729752).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It's text search and filtering uses a different technology than JQL, meaning that you can use any special characters, like so:

![text-filtering-custom-field.gif](https://community.atlassian.com/t5/image/serverpage/image-id/331514i72F8EDCACAB7B5FC/image-size/large?v=v2&px=999 "text-filtering-custom-field.gif")

For more advanced use cases, you can also use logical operators (AND, OR, NOT) as well as *regular expressions* . (I should add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.)

Any questions just let me know,

Best,

Hannes


author: Didier Lamard
body: Thanks Hannes,

But for the time being my company doesn't want to purchase additional plugins. Anyway we have some workarounds like "DMX\*NC\*" for this field and "A-BBB-CCC-DDD" for general searches

Best


author: Fadoua
body: Bonjour [@Didier Lamard](/t5/user/viewprofilepage/user-id/5438479)

Welcome to the Atlassian Community!

Try in your JQL "\[NC\] Num?ro" is not empty

Best,

Fadoua


Tags: cloud

jira-cloud
Issue with license for Confluence and Jira
Asked by admin.atlassian:

Hello,

I have an issue giving a license for Jira and Confluence to a user.

The user was deactivated. So I reactivated his account, but when I try to assign the licenses for him I have this error message: Unable to invite accounts that are deactivated.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@admin_atlassian](/t5/user/viewprofilepage/user-id/5523332) and welcome,

did you follow this article <https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html> ?

Fabio


Tags: cloud

confluence

jira-cloud
Need automation to set sprint creation starting at 100
Asked by Apryl Harris:

Hi Community,  

We merged some projects into and one existing project with multiple boards. Now, the user wants to start any new sprints at 100, instead of the next system number. Natively, this can only be done if the user renames each sprint.   

But I'm thinking there might be an automation rule we can write. Anyone know the specific automation rule?  

As always, thanks for your help :).  

<br />

<br />


Answers:
author: Nicolas Grossi
body: [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328) I do not think that this is currently possible. As you have a premium license ypu might contact support.atlassian.com

Nicolas


Tags: cloud

jira-cloud
Restrict transition if value is missing in custom field
Asked by Frida Gustafsson:

We want to create a rule or automation to restrict transition if a custom field (checkbox) is empty.

I can't find anything in the automation rule builder for restrictions:

![Screenshot 2024-06-18 135409.png](/t5/image/serverpage/image-id/330362i6589B6F1DF84F6F4/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 135409.png")

And I can't figure out the transition rule (in workflow mode):

![Screenshot 2024-06-18 135549.png](/t5/image/serverpage/image-id/330364i1C824920DE9CBA9A/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 135549.png")![Screenshot 2024-06-18 135645.png](/t5/image/serverpage/image-id/330363i1D462F158F06ED0E/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 135645.png")

Any ideas?


Answers:
author: Maciej Dudziak _Forgappify_
body: Hi [@Frida Gustafsson](/t5/user/viewprofilepage/user-id/5492488)

I believe it would much simpler to use transition validator. If you are in a company-managed project then there is the Field Required Validator, which will prevent the transition if a field is empty.

Cheers

comments: author: Marcelo Viana de Siqueira
body: Hi [@Maciej Dudziak _Forgappify_](/t5/user/viewprofilepage/user-id/5267224)

Please, could you tell me how can I use transition validator? I want to restrict transition if a item is flagged (or, flag custom field is not empty).


author: Marcelo Viana de Siqueira
body: It seems that to use a transition validator we need a 3rd add-on.  

<https://confluence.atlassian.com/jirakb/make-custom-fields-required-in-a-workflow-transition-in-jira-server-691011903.html>


author: Maciej Dudziak _Forgappify_
body: Hi [@Marcelo Viana de Siqueira](/t5/user/viewprofilepage/user-id/5504349)are you on cloud or server?

If you are on cloud, follow the steps:

1. Edit the workflow that contains the transition.
2. In diagram mode, select the transition arrow and click Validators in the properties panel. Or in text mode, select the transition's name from the Transitions (id) column.
3. Select the Validators tab and click on Add validator button
4. Choose from the available validators and set any necessary parameters for the validator.
5. Remember to Publish Draft

On cloud, it is possible to use Flagged field in Field Required Validator


author: Marcelo Viana de Siqueira
body: Server. Jira Software v9.12.8


author: Maciej Dudziak _Forgappify_
body: I'm sorry, that's not within my area of expertise to assist with. You should probably ask a new question and tag it with the server deployment type, because this question is about the cloud.


author: Frida Gustafsson
body: Hi [@Maciej Dudziak _Forgappify_](/t5/user/viewprofilepage/user-id/5267224)

Thank you! We are in a team-managed project (we have our reasons :D) - I forgot to mention that in my initial post..


author: Maciej Dudziak _Forgappify_
body: I think that in the "Restrict to when a field is a specific value" rule, when you change "Review its value as" to **Text**and leave "This value" empty, then it should work.


Tags: cloud

jira-cloud
Remove Original estimate field from New Features issue type
Asked by Krisztina TEGLASI:

Hello,

I would like to know how to remove the Original Estimate field from the New Features issue type. I cannot find this field in the Custom Fields, Field Configuration (in Default Field Configuration), or Field Configuration Schemes options.

Maybe is it somewhere in the Time Tracking?

Thank you,

Krisztina


Answers:
author: Sagar
body: Hi [@Krisztina TEGLASI](/t5/user/viewprofilepage/user-id/5426395) Thats correct Original Estimate and Remaining Estimate are the system fields and auto created when Time tracking is enabled in the Jira site and these fields are not shown on the screens but you check your project layout setting and remove that field from the issue layout as shown in the attached screenshot.

![Capture 2024-06-18 at 17.16.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/330361i11F966AA59C72224/image-size/large?v=v2&px=999 "Capture 2024-06-18 at 17.16.45.png")

comments: author: Krisztina TEGLASI
body: Hello [@Sagar](/t5/user/viewprofilepage/user-id/2206513)

Thank you for your response; it was very helpful. However, I also had to remove the fields from the Default Issue Screen.

Regards,

Krisztina


author: John Funk
body: Hi Krisztina,

While you on an issue, click the Configure link in the bottom right of the screen next to the cog/gear icon. This will take you to the Issue Layout screen. There you can search for the Original Estimate field and drag it to the far right and off the screen.

comments: author: Krisztina TEGLASI
body: Hello John,

Thank you for your response; it was very helpful. However, I also had to remove the fields from the Default Issue Screen.

Regards,

Krisztina


author: John Funk
body: Very good - glad you got it sorted. :-)


Tags: cloud

jira-cloud
View All Boards - make it more accessible and provide filters and sorting
Asked by pbyrne:

Hi there,  

I can't find if there's an enhancement request for this or not, but it would be nice to make the view all boards more accessible, as a primary menu option for example. Also it would be good to provide filters and sorting on the view all boards screen (https://\<companyname\>.atlassian.net/jira/board).  

<br />

Where can I check for or log such an enhancement request?


Answers:
author: Teodora V
body: Hi [@pbyrne](/t5/user/viewprofilepage/user-id/3879699)

You can browse the current suggestions and vote (if you find the right one) or suggest an improvement yourself [**here**](https://jira.atlassian.com/secure/Dashboard.jspa)


Tags: cloud

jira-cloud
Regeneraci?n de la contrase?a
Asked by Ra?l Toledano:

Estoy intentando acceder con la cuenta del que era administrdor de la organizaci?n pero no me llega el correo con el c?digo de confirmaci?n de la cuenta para poder entrar.

He revisado carpeta de SPAM y Correo no deseado pero no tengo ning?n mensaje.

?Qu? puedo hacer?


Answers:
author: Jack Brickey
body: Hi [@Ra?l Toledano](/t5/user/viewprofilepage/user-id/5523237) , Creo que es posible que ya tengas un ticket abierto con Atlassian. Es posible que el correo electr?nico est? bloqueado. Es posible que desee preguntar en su boleto abierto con Atlassian.


Tags: cloud

jira-cloud
How would I copy the grandparent summary to the label of a sub-task?
Asked by Joe Milner-Smith:

Hello,

I would like to be able to create an automation rule that when a sub-task is created, it copies the summary (name) of its parents parent (grandparent) to the label field of the sub-task.

Is this possible through automation?

Thank you,

Joe


Answers:
author: Joe Milner-Smith
body: Okay so I solved this myself. Solution below for anyone that may need it

This is the automation rule: When a new sub-task is created (Blocker in my case), the rule is triggered, it then looks for the parent of the sub-task and takes the summary of the parents parent and inputs it into the label field of the parent task (it removes the spaces automatically). After this the sub-task is then edited and the labels from the sub-tasks parents are copied to the sub-task. This completes my requirement.

![Automation rule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330435iE0F2D04DC891FB3F/image-dimensions/328x500?v=v2 "Automation rule.jpg")

The branch 'Then' rule is setup like this:

![Branch then rule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330436iC87F7AFFBD5B11D9/image-size/large?v=v2&px=999 "Branch then rule.jpg")

The last 'Then' rule is setup like this:

![Last then.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330437iB3EBEDE775B00F64/image-size/large?v=v2&px=999 "Last then.jpg")


author: L?gia Zanchet
body: Hello Joe  

Thank you so much for posting the solution you found.  
Really appreciated.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to access Indianapolis Humane Society
Asked by Jackie Burns:

I'm getting error messages when I try to find the Indianapolis Humane Society. How do I look up their link?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I assume you're looking for a Trello instance owned by the society - if you can't find it with a search engine, then you're going to need to ask someone who currently has access where it is.
Standard vs. Premium
Asked by John Carser:

Hello,

I have my workspace real estate board all set up and I have some associate agents that I have created boards for from my workspace that I want to transfer different leads to and to comment about these leads and for my associates to be able to do the same.

Is the only way for myself and my associates to be sharing comments back and forth is to upgrade to the next plan or is this necesary?

Thanks so much!


Answers:
author: Theodoro Reato
body: Hey John,

Welcome to the community,

Are you using the comment section of the board? Comments are available on the free version, it'd not require a subscription,

Let me know where you're adding the comments, and I'll be happy to check it further.

Our plans are described on [this page](https://trello.com/en/pricing) if you want to check.
Cascade Question
Asked by PL:

Hi, I am trying to create a cascade where the addition of a card name with the format "Number - Name" (example, 1001 - Steve M) to a List in one Board, will then archive a card in a list on another board that's card name is "Number". (in this example, that card name would be 1001.

There's an action in Cascade that's "find a card titled CARD TITLE in LIST on BOARD that should be the action I want, I just don't know how to state in the Card Title to match the number in one to the other... any ideas how to do this?


Answers:
author: Dreamsuite Mike
body: I think this should do it...

> when a card with a name starting with {\*} - {\*} is added to the board, find a card named {wildcard1} - {\*} on board \[yourboardname\] and archive the card
Way to hide completed tasks on calendar view?
Asked by Brian Schmidt:

...and by completed tasks I mean cards where the due date has been marked complete.

I would love to use the calendar workspace view to drag cards around for managing due dates, but it's really difficult with all the completed cards cluttering up the view.

Thoughts?


Answers:
author: Dreamsuite Mike
body: Filters work in calendar view...

![Screenshot 2023-07-12 115328.png](https://community.atlassian.com/t5/image/serverpage/image-id/268299i84F11D407CE0A8B9/image-size/large?v=v2&px=999 "Screenshot 2023-07-12 115328.png")

comments: author: Brian Schmidt
body: Do I need to configure filters somewhere? This is what I see:

![trello_filter.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268731i9222BC3878D7219F/image-size/large?v=v2&px=999 "trello_filter.jpg")


author: Brian Schmidt
body: [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) just making sure you saw my reply above. Forgot to tag you earlier. Thx!


author: Dreamsuite Mike
body: Sorry, my bad. this doesn't exist in the workspace calendar, just the board level one.

Two options for you:

1. You can either have a clear label that is added to the cards by automation when they are created (call it "Not done" for example) and have an automation that removes it when the card is marked complete
2. Have lists specifically for "Done" items and in the filters for the workspace calendar, exclude the done list


author: Brian Schmidt
body: Bummer this isn't available on workspace calendars - seems like a simple and useful feature.

Anyway, really appreciate your ideas for a workaround. I'm implementing #1 which should work just fine.

Thank you.


author: Kim Barker
body: I'm new to Trello and yeah, I was super surprised that this was not a feature on the Workspace Calendar View.

It makes it much less useful for me as the only reason I am trying premium is to get the Workspace view to consolidate all my projects. The free might just suffice if I am going to be bogged down with incomplete and complete tasks displayed.

I'm trying to hack something with Automation and rules and labels, but really not ideal.


author: Brian Schmidt
body: Mike's workaround option 1 above worked very well for me. And it was fast and easy to add the automation to all of my boards using the "add to another board" button on the automations page.
Is there a way to display the list name in a board calendar view?
Asked by Dan Ireland:

Is there a way to display the list name in a board calendar view? Currently, it only displays the card name.


Answers:
author: Dreamsuite Mike
body: In a word, no but there are 2 things you can do to enhance calendar view:

1. Use an automation to prefix listname to the card name, "when a card is added to list {listname}, rename the card to {listname}: {cardname}"
2. Calendar view does show labels so you could use an automation, "when a card is added to list {listname}, add the {listname} label to the card"


author: Collista Lewingdon
body: It would be easier to assist with answering your question if we had more details, or even screenshots of your problem. Please provide more information so that we can provide a very detailed and accurate answer.
cards already have filled out checklist
Asked by mw_versand1:

Hello from Germarny,

most of our Trello cards are being imported from orders that are being created in the OPAL plattform, which usually works great.

Some cards may show content in the checklists which are globally the same in all cards, but this content relates to a singular card which it should not do so.

Does anybody else have this issue and can help with a fix?

Thx :)


Answers:
author: Sal
body: Hey, [@mw_versand1](/t5/user/viewprofilepage/user-id/5265528)! I see you've already opened a case with us about the same question, so I recommend you continue this discussion on your case, and our team will be happy to help you with your question. I appreciate your understanding!
Windows App asking for Office 365 Logon
Asked by JHaji_mti_com:

I have been using the Windows App for the past week and now it is asking me for a Microsoft Office365 logon. There is no option for google logon.

What do I need to get the Windows App to work again with the Google account?


Answers:
author: Sal
body: Hey [@JHaji_mti_com](/t5/user/viewprofilepage/user-id/5265484)! That's unexpected to hear! Could you please open a case with us at <https://trello.com/contact>? We want to take a closer look at the issue you're experiencing and help you find a solution. Thanks!


author: JHaji_mti_com
body: I resolved the problem by resetting the installation.#