youngmon/atlassian-qna huggingface dataset:
How to configure a pipeline to deploy to google cloud VM
Asked by Theophilus Ngaribvume:

Running a pipeline to update google cloud VM. And getting error.

ERROR: (gcloud.compute.ssh) Could not SSH into the instance. It is possible that your SSH key has not propagated to the instance yet. Try running this command again. If you still cannot connect, verify that the firewall and instance are set to accept ssh traffic.

- gcloud compute ssh fd-pindula --zone europe-west2-c --verbosity=debug --command 'bash -s' \< deploy.sh


Answers:
author: Trudy Claspill
body: Hello [@Theophilus Ngaribvume](/t5/user/viewprofilepage/user-id/5537402)

Welcome to the Atlassian community.

You have posted your question in a forum for the Atlassian product Jira. Can you clarify how your question relates to the Jira product?


Tags: bitbucket

bitbucket-cloud

bitbucket-pipelines

cloud

jira-cloud
Why don't issues using the Sprint Created trigger run when the Create Sprint automation is run?
Asked by Dave Kellogg:

I have an automation that creates some issues and assigns them to a newly created sprint whenever a new sprint is created. When I create a sprint manually, this works great.

I also created an automation that uses the schedule trigger to create new sprints. When it runs, it creates the Sprint without issue, but my automation to create the issues and assign to the sprint does not run.

The rule log for the issue creation shows that it did not run at all when my sprint was created via the scheduled trigger automation. Any ideas on why that doesn't work?


Answers:
author: Jack Brickey
body: Hi [@Dave Kellogg](/t5/user/viewprofilepage/user-id/5537400) , there should be a checkbox in the Sprint created rule Details that you need to enable. Below is the text explaining the purpose.

*Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.*

comments: author: Dave Kellogg
body: Thanks, Jack! The checkbox did the trick!


Tags: cloud

jira-cloud
DEACTIVATED
Asked by Jon Honhart:

How can i activate a user that is deactivated?


Answers:
author: Trudy Claspill
body: Hello [@Jon Honhart](/t5/user/viewprofilepage/user-id/5427221)

Welcome to the Atlassian community.

Have you reviewed this information?

<https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/>

<https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html>


author: Andr? Felipe Rodrigues Lopes
body: Hello [@Jon Honhart](/t5/user/viewprofilepage/user-id/5427221) , follow these steps, they may help you  

**Old Experience**

From Jira...

1. Go to Jira Settings (cog icon in top-right) \> User Management
2. Locate a user using the search bar
3. Click on their name to access their detailed user view
4. To suspend/revoke all access, toggle ***Has access on site***to OFF (grey X)
5. To remove user, use the 3-dots icon in the top-right

You could also...

1. Locate a user using the search bar
2. Click the 3-dots icon at the end of their user row - and *Revoke site access*should also be in here

*** ** * ** ***

**New Experience**

From Jira...

1. Go to Jira Settings \> User Management
2. Locate a user using the search bar
3. Click on their name to access their detailed user view
4. In the top-right, 3-dots icon

Options to suspend or remove user access should be in here

You could also...

1. Locate a user using the search bar
2. Click the 3-dots icon at the end of their user row - and *Suspend Access*should also be in here


Tags: cloud

jira-cloud

not-applicable

user-management
What happens after my 14 day trial?
Asked by Heidi Espinosa:

Hello!  

I need help with my JIRA Service Management situation. After my 14 day premium trial expired, it deactivated my site. My intention was not to keep the premium version; In fact, it already reduces the number of users to less than 10 to return to the free version. However, now I'm lost on how to get my site back and all the data it had on it. My main concern is a $100 bill I received, but the company never intended to purchase this service, we always planned to handle everything for free.  

I appreciate any guidance or assistance you can provide me in this situation.  

Thank you!


Answers:
author: John Funk
body: Hi Acinco - Welcome to the Atlassian Community!

This happened to me last month with one of my demo/test sites. Open a support ticket with Atlassian and explain what happened and request a refund of the bill if they have already charged you. If they have not, then if you still have access, you should downgrade the subscription to either Free or Standard (you will still need to pay for this).


author: Trudy Claspill
body: Hello [@Heidi Espinosa](/t5/user/viewprofilepage/user-id/5536547)

Welcome to the Atlassian community.

This page details how to reactivate a deactivated subscription:

<https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/>

If you have an outstanding bill you will like need to pay that bill first. You can reach out to the Billing and Licensing team at:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

Also note that for JSM the maximum number of licensed users is 3 JSM Agents, not 10. You can have an unlimited number of Customer users though.


Tags: cloud

jira-cloud
when is adding members too much?
Asked by Wade Wilson:

I am not getting responses from the members added to the boards and cards because they are overwhelmed with all the notifications. So What is a good rule for adding members to cards and boards to not overwhelm them?


Answers:
author: Brittany Joiner
body: Hey [@Wade Wilson](/t5/user/viewprofilepage/user-id/5346576) welcome to the community! Perhaps another way of saying what David was saying was - Trello is super flexible and for better or worse there are no right or wrong rules, it's like a box of legos that you can customize however you like!

As far as what's too many notifications, I do agree that asking folks whats most relevant to them can help. But you can also technically set up a couple things to keep it under control.

1) users can go to their email settings and opt for combining notifications and just getting a recap email once a day instead of instant notifications every time something happens

2) I actually recommend helping people understand filters because then they can get in the habit of checking Trello to find what they need rather than relying on notifications. For instance, you can use board filters to view only your cards that are due this week. Or cards with a specific label. ([More details about filters here.](https://blog.trello.com/taco-tuesdays-learning-to-love-labels))

3) You can also create more "important" notifications with Butler/Trello automation to send emails to people when specific actions happen. This is a bit more advanced, but you could have folks turn off notifications and then send emails through automation when very specific things happen.

comments: author: Wade Wilson
body: Thank you Brittany!


author: David Bakkers
body: > "What is a good rule for adding members to cards and boards to not overwhelm them?"

Common sense?

Trello is just a tool that's doing what you're telling it to do. Sorry to break the news Wade, but it's your work practice that is the cause of the problem :)

Liaise with the people affected and ask *them* what *they* think would be acceptable, and adapt your practice to meet their requirements.

comments: author: Wade Wilson
body: I am trying to set work practices in the work community. I have come into the project with existing habits and practices. I am trying to clean up communication in an app that is new to me. I thought it would be better to ask the professional community what best practices are and not the ones screwing things up. That seems to be "common sense"
Como mudar uma lista que contem cart?es com campos personalizados para outro quadro?
Asked by ATENDIMENTO SE INDOOR:

Estou tendo dificuldades para mover uma lista de cart?es para outro quadro por causa dos campos personalizados, tenho por padr?o 25 campos personalizados em cada cart?o ao mover eles s?o duplicados e acaba n?o deixando mover todos os cart?es!   


Answers:
author: Luciana Munhoz
body: Ol?! Tudo bem? Vi que voc? tem um chamado aberto que j? est? sendo trabalhado pelo nosso time suporte do Trello! Que bom! Voc? pode continuar acompanhando por l? a resolu??o e tirar suas d?vidas! Obrigada!
Background image, search function
Asked by Sunica:

Hi Team, I'm trying to select a new background image for a Trello board, but under the photos section, the search button doesn't seem to be available anymore. What can I do?


Answers:
author: David Bakkers
body: Hello [@Sunica](/t5/user/viewprofilepage/user-id/5346543)
> "the search button doesn't seem to be available any more"

I don't think there ever was a 'search' button. You may have just imagined that.

For a board background, you can only choose from an image in UnSplash, just like it says in the documentation.

comments: author: Sunica
body: Dear David,

Indeed there was and it seems like still is. For some strange reason it's just not available on my current version.

Would super appreciate if anyone can guide me on how to activate the search function.

Thanks!
I can?t log in the iPhone app
Asked by Paola Esteyci Guzman:

![IMG_8277.png](/t5/image/serverpage/image-id/287607i95B0BE42647F64E9/image-size/large?v=v2&px=999 "IMG_8277.png")


Answers:
author: Brant Schroeder
body: [@Paola Esteyci Guzman](/t5/user/viewprofilepage/user-id/5346538) Welcome to the Atlassian community

Is this a personal or work account? Are you using Google, SSO or and Atlassian account?

comments: author: Paola Esteyci Guzman
body: Thank you Brant!

Im using a personal account, and Im used to log in with Google via Atlassian.


author: Brant Schroeder
body: What type of phone are you using?
Why can't I drag and drop cards anymore?
Asked by Brandon Vix:

Starting on October 18, Microsoft Teams has stopped allowing drag and drop features on my end. I cannot move Trello cards nor can I drag attachments into outlook. Has anybody else encountered this?  

I've tried erasing the cache and letting it rebuild, and when that didn't work I tried a full reinstall.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlassian have not changed anything here, you'll need to talk to MS about this (you're not the first person to see this problem, it's Teams, not Atlassian)
Printing a music chart
Asked by mauro_george:

Hi all,

I see this question has been asked before but the answer didn't pan out.

I have many cards with musical charts I've created and saved as .pdf files. My band members want to print the charts but I have no idea how to do this. One answer stated that simply clicking the chart within the card will bring up a separate window and a 'print' icon will appear in the upper right corner... this is not the case. The only thing on this page is an 'X' in the upper right corner and a +/- sign on the lower right side and at the bottom there is a Delete and an Open in New Tab link.

Am I missing something? :-) Thanks


Answers:
author: Alex W
body: Hey [@mauro_george](/t5/user/viewprofilepage/user-id/5132703) - can you provide a screenshot or screen recording of what is happening when you're trying to print a PDF attachment from one of your cards in Trello?

comments: author: mauro_george
body: Hello Alex,

I believe I've discover why I cannot print directly from a Trello Card. Turns out I an NOT a Trello Premiere User, therefore I have to download the pdf to my computer first and then I can print it.

cheers

g


author: Alex W
body: Hey [@mauro_george](/t5/user/viewprofilepage/user-id/5132703) - there's no change in behaviour between a Premium user or a free user regarding how to print an attachment, but I'm glad you got it sorted! You do need to download the attachment first.
Not using CF or AF, what other option/powerup can I use to add info to a card using the mobile app?
Asked by Devin:

We have set up several boards to behave as "Inspection Boards" for our teams in the field. Each board has a "Template List" that we programmed rules to:

1. Archive the old/used cards at the end of the day

and

2. Regenerate new cards with preset Custom Fields for them to use the next day

However, we have come to a point where our team needs to add more information than what is programmed in the Custom Fields, but only for one card. I understand that Custom Fields are "Board" driven and so the Custom Fields will appear on every card in that Board, which we do not want to have.

My question is, is there another option/powerup we can use where my Field Team can input the information through a Text Box using the Mobile App on their phones, not the Website? We do not want to use Custom Fields because we do not want the questions/information to be shown on the other cards.

We've tried using Amazing Fields, which is an excellent tool that would fit our needs, but it doesn't work through the Mobile App.

Any assistance is really appreciated! Thank you so much and have a great day!


Answers:
author: milynnus
body: [@Devin](/t5/user/viewprofilepage/user-id/5319140)

I experimented with the idea of a webapp that has the card id in the url /path. At the same time, the webapp is attached to a custom power up iframe such that the collected data will appear at the back of the card and at the same time use the webapp from the back of the action while in office using the browser. When used as standalone it behaves like an app to collect card specific fields (specific to a user in my original idea).

One of the feature is to allow the use http request to deposit the values in {httpresponse} so that variables can be used as part of Trello automation.

The card should be created with an attachment which will be primarily the url/{cardidlong} so that users can invoke the app from their ... this is the little bit I have not got into but I think you should be able to automate this when card is created.   

In summary, the idea is a webapp/form that is associated with a card.
Rule question
Asked by Brie Wieselman Integrative Health:

HI there, I am trying to set a rule that a card moves over to the next section exactly 1 week after I add it to the current section. Is this possible? Thank you!


Answers:
author: Carolina Lopez
body: Hi Brie, welcome to the Atlassian Community!

There isn't a trigger like "7 days after a card is created", but you can create daily scheduled automation to move such cards. Something like this:

```
every day, move all the cards more than 7 days in list "To do" to list "Doing"
```

Let me know if this works for you.
Information about billings
Asked by Gios:

Hi everyone, I need to put some specific code in trello billings, for having access to some regional funds.

Is that possible? Can I have assistance about that?


Answers:
author: Alex W
body: Hi [@Gios](/t5/user/viewprofilepage/user-id/5346079) - welcome to the Community!

We have info on adding tax codes to your subscription on <https://support.atlassian.com/trello/docs/sales-tax-for-purchases-in-trello/>

However, if you need further assistance, we cannot do this via the Community as we don't support billing issues here. You can raise a billing ticket by:

1. Heading to <https://trello.com/contact>
2. Scroll down to the contact form
3. For **Pick a topic** select 'Billing'
Comprovante de pagamento
Asked by Marketing GTFoods:

Trabalho em uma empresa privada que visa contratar o premium trello, infelizmente n?o tenho a informa??o se eles disponibilizam o comprovante de pagamento (fatura ou nf).

Algu?m pode me ceder essa informa??o?


Answers:
author: Oliver S
body: Hi there, welcome to the community!

When you upgrade to any of our plans, we email invoices to your email address. You can also access billing information (including receipts) from your Workspace's billing page: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

Hope this helps? :)
Repeat Power up does not save
Asked by Wim:

When I try to use the repeat power up and complete the details, it does not save. This happens on and off on all versions (desktop, app).

I am using the free account, so Automation is not an option (I have multiple repeat cards and automation has a limitation of 1 rule).

I realize this was raised before. Was this ever resolved?


Answers:
author: Vishaal S
body: Hey Wim,

I'm afraid our team is aware of this problem, but there are currently many other projects they're prioritizing, and this one isn't likely to be added to our roadmap in the near term.

I understand this may not be the answer you hoped for, but I hope this brings a little more clarity to the matter.

The current workaround is to wait for 20 minutes check if you can save a card repeat the rule then.

A possible workaround would be to begin using Automation to create cards using a Scheduled rule. We have more information about this new functionality below:

* [More Power for your scheduled Trello Card Automations!](https://community.atlassian.com/t5/Trello-articles/More-Power-for-your-scheduled-Trello-Card-Automations/ba-p/2331465#M2222)
* [Scheduled repeating cards](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-repeating-cards)

I know that doesn't give you many tools to solve this now, but please let me know if you have any questions or if there's anything else I can do to help.


author: Anthony Bleton-Martin
body: I have the same problem and it is a big problem for me because (like roymarriott the previous person), the card repeater is at the heart of my workflow. I pay the Trello subscription almost exclusively for this option.  

And the UX of card repeater is much better than the UX of the automation rules tool (ex Butler)  
You really should reconsider putting fixing this problem on your roadmap...


author: roymarriott
body: Oh dear, the repeat function is at the heart of my workflow. If this isn't going to be solved soon then I'll need to move to a new tool.

I've looked at the Automation workaround, and it doesn't seem to offer monthly or yearly repeating
Tareas pendientes por ejecutar?
Asked by CRISTIAN RIA?O:

Cordial saludo.


Answers:
author: Halina Cudakiewicz_Deviniti_
body: Hola [@CRISTIAN RIA?O](/t5/user/viewprofilepage/user-id/5345895)

Bienvenido a la comunidad de Atlassian! Cual es tu pregunta?
Can you set up a rule where you can email a completed checklist over daily?
Asked by Ryan Wallace:

need to be able set up a rule or a power up where users can email me over their daily checklists


Answers:
author: milynnus
body: [@Ryan Wallace](/t5/user/viewprofilepage/user-id/5345737)

Trello email to board does not create a checklist. If you have the resources, and I created one, that emulate email to board where it allows you to create a list. All it needs is to tell a program that you want to create a checklist for these items.
Submitted form fields coming in as a link
Asked by LGC media:

Hello,

Yesterday the form fields came through with no issues from Typeform however today they have all switched to a link attachment. New enquiries also come in as the link.

I need to revert this back to the listed fields.

I'm a new user with Trello so please be gentle.

Thank you

Lewis

![link rather than feilds.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/287449i3F8217C12D601CA1/image-size/large?v=v2&px=999 "link rather than feilds.jpg")


Answers:
author: milynnus
body: *** ** * ** ***

[@LGC media](/t5/user/viewprofilepage/user-id/5345702)

I would advise that you check you Typeform setting under 'Connect'. If I remind correct, to use Typeform with Trello you need to activate the Power up on Trello. You might want to check whether it is still installed and activated.
??????? ???! ? ???? ?????? ??????? ????????????? ?????? ?? ?????????????? ? ???????
Asked by ????? ?????????:

??????? ???! ? ???? ?????? ??????? ????????????? ?????? ?? ?????????????? ? ???????


Answers:
author: Sushant Verma
body: Hi [@????? ?????????](/t5/user/viewprofilepage/user-id/5345680)   

??????? ??????? ?? ?????????!  

?? ?????? ???????? ??????? ??? ????? ???????? Trello Standard ??? Premium ?? ????????? ????-???? ???????? ????????? ??????. ???? ?????????? ?????? ????????? ??? ????????????? ????????. ???? ?? ?????? ????????? ?????? ??? Trello Enterprise, ??'??????? ? ???????? ????????.  

??????? <https://trello.com/contact>  

Regards,  
Sushant Verma
'PM for Trello' is not correctly displayed
Asked by Frank Zdunek:

Hey,

the plugin 'PM for Trello' is only partially displayed correctly. The plugin has several good features that we use. First, you can collapse lists and it shows the entered time on the map. This is now no longer visible - ? But the plugin is still recognized, because you can make the entries for the times in the maps themselves.

Does anyone know the problem and is there a workaround for this?  
We use the v3.9.2 and Chrome, Desktop Version.

Many thanks


Answers:
author: Alex W
body: Hey [@Frank Zdunek](/t5/user/viewprofilepage/user-id/2597228) - are you referring to this extension? <https://chrome.google.com/webstore/detail/pm-for-trello/bpoinaajmddigpifcllncafoienemiid>

Unfortunately that extension hasn't been updated since 2021 so its developer is probably inactive. However, you can leave a review to let other users know it doesn't work any more.

comments: author: Frank Zdunek
body: Hi [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) - I almost thought so. Yes, it is this Plugin, so I also wrote to him.  

We have a small second plugin also inserted, which is (also) no longer visible(?).  
Do you know if the cardname area on the trellocards has been 'reprogrammed / updated'?  
And also other plugins up there need to be updated?  

Thnaks


author: Alex W
body: Hi [@Frank Zdunek](/t5/user/viewprofilepage/user-id/2597228) - we have made some changes to optimise Trello, but we wouldn't be able to know if certain Power-Ups or browser extensions needed updating as these Power-Ups/extensions weren't developed by us. All first-party Power-Ups for Trello should still be working.

If you're running into issues with a certain third-party Power-Up/Extension, I'd recommend reaching out to the support contact for that Power-Up/Extension.


Tags: card
Deactivated colleague account
Asked by Silvia Shehade:

Hi all, I am trying to add my colleague Plamena.Georgieva@ipsos.com to the Trello board, but it says that her account is deactivated.

If this could be fixed by the admin, please note that the person is no longer part of the company and I do not have admin rights.

Please assist.

Many thanks,

Silvia


Answers:
author: Sushant Verma
body: Hi [@Silvia Shehade](/t5/user/viewprofilepage/user-id/5345583)   

Welcome to the community!  

If there is no admin, you can follow the below doc, it will help you.  

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>  

Or you can also contact <https://trello.com/contact>  

Regards,  
Sushant Verma

comments: author: Silvia Shehade
body: Hi Sushant, this was very helpful, and I copied the board. However, I don't know how to add a deactivated account. Can it be activated from your side?

Many thanks,

Silvia


author: Sushant Verma
body: [@Silvia Shehade](/t5/user/viewprofilepage/user-id/5345583) You can contact <https://trello.com/contact>  

Regards,  
Sushant Verma
Card Movement In Lists
Asked by Donna:

Hi Everyone, I have just noticed that when I move a card from one list to another and wish to place it in between two cards, the cards in the go to list are moving to the LHS of the list and partially disappearing...  
The only way I seem to be able to correct is to continously refresh the page???


Answers:
author: Alex W
body: Hey [@Donna](/t5/user/viewprofilepage/user-id/3991551) - hmm, not sure what you mean by this. Do you have a screen recording to describe what you mean?