youngmon/atlassian-qna huggingface dataset:
Query regarding JVM memory monitoring and PAT
Asked by Karthick Kumar M:

We have the following queries related to our Jira and Confluence (Date Center):

1. **Jira Application Memory Issues:**
   * Our Jira application occasionally goes down due to out-of-memory issues. We are looking to implement JVM memory monitoring. Is there a standard method to do this? Alternatively, are JVM statistics periodically captured in the Jira logs?
2. **Security Issues with PAT Usage:**
   * We are facing security issues due to the use of Personal Access Tokens (PATs). Is there a way to restrict the creation of PATs at the user level, allowing only system administrators to create them? Additionally, is there a standard method for tracking PAT usage, and is this information captured in the application logs?

Any suggestions, plugin recommendations, or documentation would be greatly appreciated.

Thank you.


Answers:
author: Rilwan Ahmed
body: Hi [@Karthick Kumar M](/t5/user/viewprofilepage/user-id/5076194) ,

Regarding your question **1,** first you need to generate heap dump so that it can analyzed to check what is causing the memory leak.

* To generate heap dump, please go through steps mentioned in <https://confluence.atlassian.com/jirakb/analyze-outofmemory-errors-in-jira-server-with-heap-dumps-227416007.html>
* You can also try increasing the heap memory as described in <https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html>


Tags: data-center

jira-data-center
Make sure the issue is deleted or not?
Asked by Nicolas Andika:

Dear All,

Can we know the issue has been deleted or not? i already see in the audit log, and there is no result there, because the first issue is gone, "ABC-1" is gone, the first number is "ABC-2" for that project, is it possible to check it?

Thankyou


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

When a jira issue is deleted is gone forever. However, as Hans stated, the only thing that you should check, is to see whether an issue security scheme has been associated with the project. If there is one, you need to make sure that you are included in all levels. If you are indeed included, and you can't see the issue, then the issue has been permanately deleted.


author: Hans Polder
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727) ,

Generally, what you're describing does seem to lead to the conclusion that the ticket is indeed deleted.

One thing to check is if there is any **Issue Security** configured in the project. If that's the case, it could be that you are not in the group that might be configured for ABC-1 and therefore not eligible to see the ticket at all (not in search, not anywhere).

If there is NO issue security configured, then it would be safe to assume that the issue is indeed deleted.

You could check out this page: **[Top Jira apps to restore deleted issues \[Cloud and... - Atlassian Community](https://community.atlassian.com/t5/App-Central/Top-Jira-apps-to-restore-deleted-issues-Cloud-and-Data-Center/ba-p/2296986)**to see if there is a plugin available that shows deleted issues, but I'm not sure if they would work if the plugin would be installed AFTER the issue was deleted.

comments: author: Nicolas Andika
body: yeah i assume it is indeed deleted, but i am not sure because i am not the one who operate it, so i need to know is it really deleted or not


author: Hans Polder
body: [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727) ,

You should in that case check with the project administrator, who will be able to see if there is anything like 'Issue Security' setup.


author: Nicolas Andika
body: i already checked the issue security scheme and there is empty with the issue security scheme


author: Hans Polder
body: [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727) ,

In that case I would say it's safe to assume that the issue has in fact been deleted.


Tags: cloud

jira-cloud
creating a Trello account after bypassing create an account when I was invited to a board
Asked by Nicole L Stotelmyer -DPSCS-:

My boss invited me to a board (this is the first time we are using Trello) and it said I needed to create an account. I bypassed that because I didn't know I needed to do that and now I don't know how to get back to it to create an account. It shows me as a member on her account with an @ address assigned.

How do I create my account?


Answers:
author: Andrea Crawford
body: Hi [@Nicole L Stotelmyer -DPSCS-](/t5/user/viewprofilepage/user-id/5375478) , welcome to the Atlassian community! I think this article will answer your question. Let me know if this doesn't work for you. <https://support.atlassian.com/trello/docs/re-inviting-a-person-to-a-board/>
I want to create a graph to show what cards will made available/closed in the coming days.
Asked by Liam Stanley:

I work for a railway company, we have cards showing trains that are available and trains that are stopped. The trains that are stopped have a date on the card on which they will be made available. Is it possible to create a graph to show the amount of cards that will be available on a day looking forward a week. For example I have 5 cards stopped, 1 card has a date of tomorrow for when it will be made available, and 1 for the day after that. I want to see a forward graph showing that each day the available cards will increase by 1. Is this possible?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Liam Stanley](/t5/user/viewprofilepage/user-id/5375432) welcome to the community ? From what I can see, Trello's dashboard view does allow you to create a chart that tracks cards by due date, but it appears to be designed to track completed cards, so it only shows dates in the past. I'd suggest submitting a [feature request](https://support.atlassian.com/trello/docs/submitting-feature-requests-for-trello/) to show future dates as well!   

As a workaround in the meantime, there are power-ups that give you reporting options. If you just type "reporting" into the [power-up directory](https://trello.com/power-ups/search?q=reporting), you'll see a few. A lot of them would be paid power-ups, however.   

As a free alternative, [Dashcards](https://support.atlassian.com/trello/docs/trello-dashcards/) might give you what you need. You can create a dashcard to track your needed cards, then open up the details inside your dashcard to view more. You have the ability to pivot on due date as well as visualize. Here's what the visualize option looks like:  

![Screenshot 2023-11-30 113713.png](https://community.atlassian.com/t5/image/serverpage/image-id/294525i047892CE0654E5EE/image-size/large?v=v2&px=999 "Screenshot 2023-11-30 113713.png")  

It's color-coded so white = no cards due on those days, and the different tones of orange/red represent the number of cards due (dark red = more cards). Clicking on the date will bring up the cards in a grid view underneath.   

comments: author: Liam Stanley
body: Thank you for the reply! I have already put a feature request in but was told it is not something that trello are looking to support with which is annoying as I believe it would be a handy feature.

I will download dash cards to see if this is useful, I also now have deadlines which is a handy app, however it does not give the information in a line chart or bar chart like I was hoping for, it just shows the dates cards are back.

Thanks :)
Repeat cards in calender power-up
Asked by Mark de Jong:

Hi,

I am looking for a solution to repeat cards on say like a monthyl basis, but that they are also visible on the calender power-up. Is there something that does that?

The repeat power-up does not show that in the calender power-up (as far as I know)

Mark


Answers:
author: Erick Doerre
body: Hi Mark, and welcome to the community.

The Card Repeater Power-Up will repeat cards of your choice, but the repeated card will only be shown in the Calendar Power-Up *if the original card has a due date assigned*. Otherwise, those cards will not appear in the view.

Are your repeated cards (with a due date assigned to the original card) not showing in the Calendar view? If I misunderstood your question, please correct me and share any further details to ensure we both are on the same page.  

You might also want to review this Trello automation article - <https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-automations>


Tags: calendar

power-up
como puedo confirmar mi cuenta
Asked by Fiona Nu?ez:

no me llaga ning?n correo para confirmar mi cuenta de trello


Answers:
author: Austin
body: Hello! Thanks for posting! I see your account has since been created and verified. If you still need help please let us know what you see when you type your email here: <https://id.atlassian.com/login?application=trello>   

thanks!
Adding fonts to Trello - improving the appearance and features of the text editor.
Asked by Farid Eghbali:

1: I want to use rtl fonts or add a font locally to Trello, is it possible?  
2: Is it possible for free to make the text editor in Trello more advanced (in the description section) and give it a better UI?

Why doesn't Trello have any programs for rtl languages!


Answers:
author: haneryyy
body: 1. **Unfortunately**, Trello doesn't currently support adding custom fonts or local fonts directly. The platform primarily relies on its predefined font styles for consistency across users
2. **Trello's free version** offers a basic text editor within the description section. While it provides essential functionality, advanced features and UI improvements are typically part of premium or business plans. As for RTL (right-to-left) language support, it's a feature that Trello might consider in future updates based on user feedback and demand.
Why does dragging a card double its size in Firefox?
Asked by Jayen Ashar:

I've been having this weird issue for about 3 months. When I drag a card, the card doubles in size and I can't see where I'm dragging it. It happens in private browsing in Firefox so it's not related to an addon. It doesn't happen in Chrome. It does happen across all my Atlassian accounts, so not related to a new feature being slowly rolled out.

![t.png](https://community.atlassian.com/t5/image/serverpage/image-id/294286i4A252B35CDE70E60/image-size/large?v=v2&px=999 "t.png")


Answers:
author: Brant Schroeder
body: [@Jayen Ashar](/t5/user/viewprofilepage/user-id/5201368) I am not able to recreate this. What version of Firefox do you have installed? Is it happening on multiple computers in Firefox? Have you cleared your browsers cache?

comments: author: Jayen Ashar
body: It's Firefox 119.0.1 today but I'm sure it's been happening for a few versions.

I just tested on another computer. It has Firefox 120.0 and not having a problem. My Firefox is set to dark mode and the 2nd computer is on light mode. I also notice that the card is partially transparent on the 2nd computer but I don't think I've ever seen that on my computer.

I did not clear my browser cache as private browsing ignores the cache.

I did just test on a new Firefox profile on my computer (v120.0) and it has the same issue.

I just tried switching to light mode and it has the same issue.

I checked Chrome again and the card isn't partially transparent.

Can it be related to my graphics card or something like that?

Thanks for looking at this!


author: Brant Schroeder
body: [@Jayen Ashar](/t5/user/viewprofilepage/user-id/5201368) it sounds like a CSS issue. I would still recommend clearing cache and seeing if that fixes the issue. Also are you sure there are no browser plugins installed?


author: Jayen Ashar
body: There are no browser plugins enabled for private browsing and no browser plugins installed in the 2nd Firefox profile.

The cache should be clear in private browsing and is definitely clear for the 2nd Firefox profile.

window.devicePixelRatio is 2 in case that is related.


author: Brant Schroeder
body: [@Jayen Ashar](/t5/user/viewprofilepage/user-id/5201368) I have tried recreating the issue and I am not able to. It has to be something with your browser on the machine and I would still recommend clearing the cache just to rule it out. You might have to uninstall and reinstall the browser, especially since it is working on other computers.
Single space in details
Asked by Joe DeLuca:

How do I single space in details. Im using a Mac


Answers:
author: Andrea Crawford
body: Are you looking for less space in between lines of text in your card description? If so, try using cmd + return at the end of a line instead of just return. It looks like this

Let me know if this helps, or if I misunderstood your question.

<br />

![Screenshot 2023-11-28 at 7.04.38?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294285iA7969ED8D6AEA3E8/image-size/large?v=v2&px=999 "Screenshot 2023-11-28 at 7.04.38?PM.png")
option to back up data
Asked by Katherine Williams:

Hi Team,

Please can you confirm what plan allows for our data to be backed up? Can this be done automitcally ?


Answers:
author: Brittany Joiner
body: [@Katherine Williams](/t5/user/viewprofilepage/user-id/5374742) i don't know if a specific plan has that, but there are power-ups that do things like this. Primarily Rewind's [Backups for Trello](https://trello.com/power-ups/5f68db5b510db84238769710/backups-for-trello#:~:text=Navigate%20to%20the%20Rewind%20Power,unlock%20access%20the%20Rewind%20Vault.&text=To%20initiate%20your%20first%20backup,from%20within%20the%20Rewind%20Vault.&text=Rewind%20runs%20daily%20automated%20backups,Power%2DUps%2C%20and%20attacks.), but also the [Amazing Field's Power-Up](https://www.amazingpowerups.com/product/amazing-fields/) has a feature that does this too.

comments: author: Dreamsuite Mike
body: Hi [@Katherine Williams](/t5/user/viewprofilepage/user-id/5374742)

To back up what Brittany says, I would say you should take charge of your data and backups...

[https://www.atlassian.com/legal/cloud-terms-of-service#:\~:text=WE%20ARE%20NOT%20RESPONSIBLE%20FOR%20ANY%20OF,THOSE%20OF%20OUR%20THIRD%20PARTY%20SERVICE%20PROVIDERS.](https://www.atlassian.com/legal/cloud-terms-of-service#:~:text=WE%20ARE%20NOT%20RESPONSIBLE%20FOR%20ANY%20OF,THOSE%20OF%20OUR%20THIRD%20PARTY%20SERVICE%20PROVIDERS.)


author: Gary Liddington
body: I'd also say having someone who can pull the workspace backup for you, and then someone who can write some code to interpret the json that get's produced is a good approach.  

When backing your data up you want to keep it somewhere local, and backup that via whatever approach your company uses. As [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) said Trello aren't responsible for the backups!  

<br />
Feature Request: iPad app mouse support
Asked by sudo-chuck:

I often use my iPad docked to an external monitor with a mouse/keyboard. In this configuration, the iPad app of Trello is almost useless. It doesn't recognize the mouse click in the way you would expect (like a finger touch) to allow you to navigate left/right around a board. I think this is a relatively easy fix and would make the app more useful for iPad power users. Thanks for all you do.


Answers:
author: Brittany Joiner
body: [@sudo-chuck](/t5/user/viewprofilepage/user-id/5374704) to submit a feature request, you'll need to go to <https://trello.com/contact>
Observers to my board
Asked by Pink Door:

I have tried reading other posts about this but I am very confused. I create a monthly board (calendar) for my membership and give my members the link as an Observer. This is my second month doing this, and I am having multiple members say they could get into the calendar the first time with no issue, but now it is telling them for the second calendar, that they can not get into the workspace without an invite.

How do I share a link with them so that they can always pull it up as an observer and not have to email for access?

I have about 100 members needing this link every month


Answers:
author: Gaurav Kataria
body: Single board guests are free, whereas, multiboard guests/observers require a [paid license](https://support.atlassian.com/trello/docs/multi-board-guests/). If you are just sharing the board with a large number of people and you don't need them to edit the board, then you can make the board public. It won't cost anything.

![Screenshot 2023-11-28 at 5.11.54?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294282i076A80D27AFAE690/image-size/large?v=v2&px=999 "Screenshot 2023-11-28 at 5.11.54?PM.png")

comments: author: Pink Door
body: I made the board public, but the share link still says to add them as an observer, and my members are still saying that the member needs to be added by a workspace admin. I need them to just have full access just from the shared link.


author: Pink Door
body: I don't want them to join as a member of the board, because I don't want them to have access to change anything. They need to make their own copies of the board. So do I have them join as a member or an observer? Currently I am asking them to join as observers.


author: Gaurav Kataria
body: Instead of sending them the "invite link" please send them the board url itself (i.e. the link in the navigation bar of the browser e.g., <https://trello.com/b/UOSKn2yu/all-star-tower-defense-official>). Everyone will be able to see the public board without having to join as a member or observer. Note: they cannot edit a public board. only view it.
Can I edit an excel file in Trello, without separate storage of the file?
Asked by Paul_us_:

Hi all,  

My question is if I can edit an excel file in Trello, without separate storage of the file?  
I like to import a Excel checklist, which I can edit, via the Trello Chart, and store in the Trello chart.  
I that way I can incorporate a check list in the chart which will not result in a very long list, which is shown when you add a checklist.


Answers:
author: Gaurav Kataria
body: Paul, you can embed an Excel sheet/Google spreadsheet within a Trello card without storing it. See <https://community.atlassian.com/t5/Trello-questions/Spreadsheet-Format-on-Trello-Cards/qaq-p/2536885>


author: Brittany Joiner
body: [@Paul_us_](/t5/user/viewprofilepage/user-id/5374485) if you paste a google sheet link as the name of a card, you can preview and edit it directly in Trello! <https://support.atlassian.com/trello/docs/link-cards/>
Est?o me cobrando 612,75 no meu cart?o de cr?dito de forma indevida! Como fa?o para o extorno?
Asked by Camila Fran?a:

Estou desesperada!


Answers:
author: Erick Doerre
body: Oi Camila, sinto muito pelo ocorrido e estou aqui pra ajudar da melhor maneira.  

Como eu vi que voc? abriu um chamado conosco, eu acabei de enviar uma resposta atrav?s dele. Caso voc? queira dar uma olhada nele no nosso portal, segue o link (voc? precisa estar logada com a sua conta Atlassian) - [TRELLO-177781](https://support.atlassian.com/requests/TRELLO-177781)  

Vai ser um prazer te ajudar por l?.
How can I integrate workspaces into Trello?
Asked by Vinicius Moises:

I would like to be able to create an automation where certain boards created in one workspace are copied to a board in another workspace. Is there any way, however difficult, to do this? I prefer it to be with power-up.

additional question: can jira help me with this?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Vinicius Moises](/t5/user/viewprofilepage/user-id/5333047) welcome to the community ? just to clarify, are you looking to copy certain *cards* to another board in a separate workspace? If so, you can achieve this using [butler automation](https://support.atlassian.com/trello/docs/butler-overview/)! For example, *"when the "A" label is applied to a card, copy the card to the bottom of the list "To Do" on the "A" board."* Does that answer your question?
How can i return access to my account?
Asked by Ekaterina:

Hi! Today my account in Trello has been deactivated. I have noticed some info embedded into URL: Blocked by Atlassian due to business wind down within region. But i live in Yerevan (Armenia) already three years and my email also registered in Armenia location.

How can i return access to my account?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Ekaterina](/t5/user/viewprofilepage/user-id/5374336)  

Sorry to hear that your Trello account has been deactivated.   

You can try contacting Trello support to get help with this. <https://support.atlassian.com/trello/>
How do i view my profile, boards everything i have on my app?
Asked by Sue McCaffery:

Hi, I've just joined Trello and have produced a few boards (laptop app), I can't seem to view them from my phone trello app, am I doing something wrong?


Answers:
author: Gaurav Kataria
body: Sue, try this:

1. Please make sure you are logged into Trello on your phone using the same account as on your laptop

2. Click on "boards" in the app menu (top left on Android and bottom left on iOS) to navigate to the right workspace. It could be that you have multiple workspaces and different boards are in different workspaces
Account Limitation and Subscription
Asked by Randy Imam Pratama:

1. If I subscribe to Trello Premium, can I invite several free accounts to my workspace without having to add billing for each of them?

2. How can I limit the access of accounts within a card? For example, the accounts I invite should not be able to delete cards or create new ones.

Thanks,


Answers:
author: Brittany Joiner
body: [@Randy Imam Pratama](/t5/user/viewprofilepage/user-id/5374020)

1) you'll be charged for each member you invite to the premium workspace. you can subscribe and have just yourself in a premium workspace, and then have a free workspace that you invite several people to. But if you have a premium workspace and invite people, you'll be charged for them. However if you just invite them to a single board in that premium workspace, you won't be charged for them (that's called "workspace guests" if they're just part of one board)

2) To limit access of what people can change and edit, you'll need to set a user's role to "observer". This is only available in premium workspaces, so if you are adding people to only one board in the space, you won't be charged for them, but if you're adding them to multiple boards in that space, you will be charged for them.
How do I keep geeksight Notes and Docs power-up subscription active?
Asked by Amy:

We use Geeksight Notes and Docs power-up and it's saying the trial expires in two days, and to upgrade subscription. But I can't determine what subscription to upgrade to. Does anyone know?


Answers:
author: Brittany Joiner
body: [@Amy](/t5/user/viewprofilepage/user-id/5373964) you'll need to go to the power-up page and click the "contact support" option to try to get in touch with the power-up developer.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/294283iCEA399E4AA91482F/image-size/large?v=v2&px=999 "image.png")

comments: author: Sandor Szabo
body: Thank you for the help and support [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)  
[@Amy](/t5/user/viewprofilepage/user-id/5373964), have you received our response to your issue? We're concerned as we haven't heard from you in the past few days.


author: Amy
body: Thanks for the responses, we contacted Geeksight via the contact button and subscribed so it's resolved.