youngmon/atlassian-qna huggingface dataset:
ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions
Asked by Aur?lien Tertre:

Hello

Since some days, we can't log on confluence, we have those message :

2024-07-05 13:27:09,301 WARN \[http-nio-8090-exec-6 url: /dologin.action\] \[web.filter.authentication.AuthenticationFilter\] doFilterInternal Skipping because of product specific configuration -- url: /dologin.action \| userName: anonymous \| referer: <http://xxxxxxxxxxxxxxxx:8090/dologin.action> \| traceId: c10d743464172385 2024-07-05 13:27:46,429 WARN \[Catalina-utility-2\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:\\n -\>\[PluginReadWriteTx\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1742515940) 2024-07-05 13:27:46,430 WARN \[Catalina-utility-2\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:\\n -\>\[PluginReadWriteTx\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #2024166638) 2024-07-05 13:27:46,430 WARN \[Catalina-utility-2\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:\\n -\>\[PluginReadWriteTx\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #968179657) 2024-07-05 13:27:46,432 WARN \[Catalina-utility-2\] \[confluence.impl.hibernate.ConfluenceHibernateTransactionManager\] doRollback Performing rollback. Transactions:\\n -\>\[PluginReadWriteTx\]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #180855139) 2024-07-05 13:27:46,435 INFO \[Catalina-utility-2\] \[atlassian.confluence.upgrade.AttachmentMigratorToV4\] stopMigration Stopping V4 migration. 2024-07-05 13:27:46,435 INFO \[Catalina-utility-2\] \[com.atlassian.confluence.lifecycle\] destroy Shutting down long running task service


Answers:
author: Aur?lien Tertre
body: Hello

I just find the solution :

I used the admin_recovery to login on the interface, and to see the reel error :

Wrong password for the user who is connected to the external directory users ...

==\> I force the reel password and it's now OK

I don't now why the password change after a previous upgrade ...

Thanks for your message


author: Pavel Junek
body: Hi [@Aur?lien Tertre](/t5/user/viewprofilepage/user-id/597126),

I don't think this warning is related to the inability to log into Confluence.

* What version of Confluence do you have?
* What error does it say when you try to log in?
* Is Confluence connected to any external User management?
* Login not working for anyone? Not even the administrator?

Pavel


Tags: confluence-data-center

confluence-server

data-center

server
Update without notifying watcher - Bugged
Asked by Andrea Mappoura:

Hello,

At the company where I work, we have been updating pages without notifying watchers, and our clients are unable to see the latest changes. This **creates miscommunication with our clients**, as it seems no one can view the latest version except the page owner. In these cases, we just update the page again, and then they are able to see the changes. It seems that everyone, except for the page owner, is viewing the second to last version of the page instead of the latest one.

Additionally, we face the issue that the page owners themselves cannot view the updates they have made, even in edit mode, after the new version has been published. We **lose all the updates and it is very frustrating**.

Is anyone else experiencing these issues?

Thank you!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: This does sound confusing. Are you publishing the pages?

comments: author: Andrea Mappoura
body: Thank you for your reply.

Yes, we are updating without notifying watchers. The new version can be seen in the page history, but sometimes the updates are not visible at all.


Tags: cloud

confluence-cloud
New Joiners unable to login with accounts created for conflence platform
Asked by Amol Godambe:

![Confluence error.png](/t5/image/serverpage/image-id/333693iF54CEABAE0031E22/image-size/large?v=v2&px=999 "Confluence error.png")

Even the user created an confluence account and password , user facing above error .


Answers:
author: Jehan Bhathena
body: Hi [@Amol Godambe](/t5/user/viewprofilepage/user-id/5536902) ,

Can you share the snapshot for the Users Profile from the user administration settings?

The error means that while the user is active they don't have Confluence product access.

comments: author: Amol Godambe
body: ![MG Profile.png](https://community.atlassian.com/t5/image/serverpage/image-id/334524i370E4FA81F986950/image-size/large?v=v2&px=999 "MG Profile.png")![MG Profile2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334525i7974D7B0A3C20D5D/image-size/large?v=v2&px=999 "MG Profile2.PNG")


author: Jehan Bhathena
body: Hi [@Amol Godambe](/t5/user/viewprofilepage/user-id/5536902)

Thanks for the image but this is the Users Personal info link.

Can you check the User Administration Options

Ref <https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/>

Snippet of the steps:

Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

From Users Option, open the user whose access you want to verify.


author: Mayuresh Gavali
body: Hi [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409)

Only admin can grant access or user can ask for access?

Thank you.


author: Jehan Bhathena
body: This is primarily with the admins, but the users can also request for access, although there is an Option for the admins to disable Product Access Requests, so the best way to let you user gain access to the product would be to reach out to your Org or Site Admin and get them to add the user to Confluence.


Tags: cloud
Shaking link while editing
Asked by Nicolas Goutte:

While editing I see my links shaking alone with link mode 2 "small".  
It is disturbing while typing.  
How could I fix it without restarting a new page?  
Thank you  

*Unfortunately, I can't share the video to show it.*


Answers:
author: Dan Breyen
body: Hi [@Nicolas Goutte](/t5/user/viewprofilepage/user-id/5418947) without seeing what's going on, it's hard to tell you how to fix it. Does the same thing happen to other users? What happens if you use another browser, do you get the same thing? Have you tried removing your cookies and flushing cache on your browser?

If that doesn't help, you could open a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and get their input.

I'm not experiencing that behavior on my Confluence instance.


Tags: cloud

confluence-cloud

edit

link
Table of contents links do not work in exported PDF
Asked by Bradley Kirby:

I have a table of contents in my Confluence page, created by typing

```
/table
```

and then selecting 'Tables of Contents' from the drop down menu.

When I export my page to PDF (by hitting the ... elipsis and export to PDF), the table of contents (toc) exports successfully (contrary to my previous issue raised here where it didn't export at all), but the links in the toc in the exported PDF take me to wrong places within the PDF.

They take me to the right places in the Confluence page.

This is so frustrating, I'm supposed to send this PDF out to customers but this is a very bad experience for anyone viewing the PDFs. Not very professional at all.

(as per my other issue raised, downloading and installing a 3rd party paid app just to export tables of contents is not acceptable. I cannot get sign off for this kind of expense in my work, and its a terrible workaround).


Answers:
author: Bradley Kirby
body: For anyone following, I have raised this with Atlassian who have determined that it is a bug.

A ticket has been raised here:

[\[CONFCLOUD-79020\] Anchor links in Table of Contents macro fail to navigate to the correct headings on PDF export - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/CONFCLOUD-79020)

Grateful if anyone else is affected that they log in and click the **'This affects my team'** link at top right.

Thanks :-)

comments: author: Seth Orr
body: Thanks for filing and getting traction on this! I went and clicked that it affects my team as well.


author: Nicolas Grossi
body: [@Bradley Kirby](/t5/user/viewprofilepage/user-id/5482689) If you have an active license, you might contact support: support.atlassian.com

HTH

Nicolas

comments: author: Bradley Kirby
body: Thanks for the suggestion Nicolas. Have contacted them and a bug has been raised, see my other post.


Tags: cloud

questions-for-confluence

questions-for-confluence-cloud
Confiforms - How to set value for User type fields?
Asked by Adamo G:

Hi,

I am kind of new to Confiform and would like to know how (and if) it is possible to set value by Field Definition Rules for User Type fields.

I have a form for which there should be preset users added in specific fields, including User fields with 1 and User fields with 2 users to prepopulate.

I have tried to use "fieldname="lastname, firstname"" parameters as well as other combinations but haven't managed to get it to work.

Any help would be greatly appreciated!


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Adamo G](/t5/user/viewprofilepage/user-id/5536845)

You set a username (DC) or the [account id](https://community.atlassian.com/t5/Jira-questions/where-can-i-find-my-Account-ID/qaq-p/976527) (cloud), depending what type of Confluence you are using (DC or cloud)

Alex

comments: author: Adamo G
body: Hi, thank you for the response!

EDIT: I managed to get it working on a single user type field, by only including the fieldname, without ".username" and without the quotes around the value.

I ran into another issue. When doing the same with a multi select user type field, only the usernames are displayed, like it doesn't properly recognize the usernames.


author: Alex Medved _ConfiForms_
body: Yes, you always have a field name on the "left side", and the value, that you want to put on the "right side"


Tags: confiforms

confluence-unknown-hosting-type

unknown-hosting-type
How to hide page owners and editors from anonymous users
Asked by cogawa:

Publish the page created with Confluence and set it so that it can be viewed by anonymous users. And I want to hide the page owner and editor.

Please tell me if there is a way.


Answers:
author: Kristian Klima
body: Hi [@cogawa](/t5/user/viewprofilepage/user-id/610371) and welcome to the Community.

You can do that with a theme app - and they tend to add way more functions and features to your content management as such.

My favorite apps are [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview) by K15t which, among other things, allows you to keep your space private (no need for anonymous access in your spaces) and which [I'm using](https://docs.emplifi.io/platform/latest/home/) (as does Atlassian), and [Spacecraft](https://marketplace.atlassian.com/apps/1230544/spacecraft-theme-for-confluence-cloud-color-your-space?hosting=cloud&tab=overview) by Seibert Media.

comments: author: cogawa
body: Thank you for your advice.  
I would consider using the suggested tool.


author: Anu Issac
body: Unfortunately, Confluence doesn't offer a way to hide the page owner or editor information entirely, even for anonymous users as per my understanding ! [@cogawa](/t5/user/viewprofilepage/user-id/610371)

comments: author: cogawa
body: Thank you for your advice.


Tags: cloud

confluence-cloud
I have a question about using Jira Confluence.
Asked by Heesun Son_2H:

I have a question about using Jira Confluence. We are currently using Jira and Confluence with a company called A. They invited us to create an account. I want to create a new (Confluence) space and update the materials internally, but I don't want my internal materials to be open to Company A. If I create a space with private settings, even if I am an administrator of Company A, will they have the right to see my internal materials? I'm asking because I don't have a clear confirmation of this. Please confirm.

(Note that I used a translator, which can be misleading)


Answers:
author: Ravina
body: Hi [@Heesun Son_2H](/t5/user/viewprofilepage/user-id/5536629) Welcome to the Atlassian community,

If you created a private space in Company A's Confluence cloud instance and even you remove everyone from the space permissions then still the Confluence administrators can able to view that space and even the pages restricted in that space by default without need to explicitly add them to the space.

This default access is provided to Confluence admins so that they can troubleshoot the space/page permission related issues and update the same as per the requirement.

Let me know if you looking for this or something else.


author: Anu Issac
body: If A have global permissions, they could potentially access your private space regardless of your settings [@Ravina](/t5/user/viewprofilepage/user-id/3947257)

comments: author: Ravina
body: [@Anu Issac](/t5/user/viewprofilepage/user-id/4488480)Yes, that is what I mentioned that Confluence admin can view and access the all the spaces in Confluence site by default and the group name generally is confluence-admins-yoursitename


Tags: cloud

confluence-cloud
Public Links Enabled - But Can't Download PDF from Public Link Page
Asked by Admin:

Hello!

We have launched our confluence page with all pages activated its public links. These pages have pdf files that our team needs to download and for some reason, some can download on their laptop, but using their phones which is the most used gadget, we can't download the pdf files.

May I know what may be causing this? I have changed the global permissions of anonymous user and clicked use confluence.

Thank you for your help in advance.


Answers:
author: Jehan Bhathena
body: Hey [@Admin](/t5/user/viewprofilepage/user-id/5451285) ,

You're Organization's MAM maybe set to restrict download on mobiles <https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/>


author: Kristian Klima
body: Hi [@Admin](/t5/user/viewprofilepage/user-id/5451285)

Rather than having ALL pages activated as individual public links, I'd go for a space that has anonymous access (VIEW only) enabled via Space permissions.

It's much easier to manage and increases the coherence of the experience. You can also combine it with the newly announced Content Hub.

Or use a theme app like [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview) to create a bona fide doc site.

All of the above should rectify the issue with PDF downloads on mobile devices.


Tags: cloud

confluence-cloud
Where does one get to see Admin created and promoted templates?
Asked by Abhay Patil:

I am space administrator, and I created a template called "External One Pager" and promoted it. However, when I click "Templates" menu on top bar, I see 130 built-in templates, but do not see the one I promoted. Where do such promoted templates show up?  

When I create a page, it does show the template I created (see screenshot below), among a few more built-in ones. Is there a way I can hide all built-in templates and always have only promoted ones to show up, both in "Templates" and also when they are creating a page?

![PageEdit.jpg](/t5/image/serverpage/image-id/333606i1A1F62A45E552293/image-size/large?v=v2&px=999 "PageEdit.jpg")

Thanks


Answers:
author: Barbara Szczesniak
body: [@Abhay Patil](/t5/user/viewprofilepage/user-id/3203231) The templates you create are available only in the Space that you create them in. I think the Templates menu on the top bar is at the context of your Cloud Site, so it does not have access to templates created at the Space level. (? not exactly sure on this)

With regard to hiding the built-in templates when you are creating a page in a Space, you can go to **Space Settings \> Look and Feel \> Templates** and, in the **Blueprint Templates** list, select the **Disable** link for each template you want to hide.


Tags: cloud

confluence-cloud
Documentation: Context-based help articles with Confluence
Asked by Rainer Schneider:

Hello,

I would like to use Confluence as a help authoring tool and I would like to know whether I can link Confluence to our ERP software so that the user can press F1 (for example) in a specific dialogue and immediately gets the appropriate help article to this dialogue. Is that possible with Confluence?

I hope, you can understand what I mean.

Thanks in advance.

Best,

Rainer


Answers:
author: Kristian Klima
body: Hello [@Rainer Schneider](/t5/user/viewprofilepage/user-id/5536301) and welcome to the community.

Yes, with some coding / engineering or an app.

**App option**

Scroll Viewport by K15 allows you to embed specific articles directly in the product. So how it works is that Viewport creates a documentation website for you from Confluence content. Than you assign specific URL IDs to specific pages, do a bit of coding, and then the article appears right in the product. The advantage is that you only need to update the article in Confluence.

Review their [topic-specific docs here](https://help.k15t.com/scroll-viewport/how-to-embed-in-app-help).

This is their own implementation in their product (the Confluence app. You click the ? icon and the modal with the docs/tiles appears.

![2024-07-04_18-03-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/333561i4EDAAD4F962063BF/image-size/large?v=v2&px=999 "2024-07-04_18-03-06.png")

**Coding option**

You can use Confluence API and then code the modal that would pull in content directly from Confluence and/or display the confluence page as an iframe. (this is very high level but this approach works).

**Differences**

Viewport site is independent from Confluence permissions. To display Confluence pages in your product 'as is', you will have to sort out permissions.


author: Rainer Schneider
body: Hi Kristian,

thank you for your helpful answer. Sounds like a very interesting approach that I will take into account.

You said that a bit of coding is needed for connecting the Confluence content with the documentation website by using Scroll Viewport. How much coding is it approximately?

How do you manage to make the respective documentation websites appear directly in the product? You also use keyboard shortcuts such as F1?

Best,

Rainer

comments: author: Kristian Klima
body: [@Rainer Schneider](/t5/user/viewprofilepage/user-id/5539402)

Not much, I guess - <https://help.k15t.com/scroll-viewport/how-to-embed-in-app-help#EmbedIn-AppHelp-InserttheHelpCenterWidgetScript>

Reaching out to K15t might be the best option to get the details.


author: Rainer Schneider
body: Hi Kristian,

thanks again for your quick and helpful reply.

I will reach out to K15t. But it is good to know that this option of embedding articles to the software does actually exist.

Best,  
Rainer


Tags: cloud

confluence-cloud
Add Glossary term via REST API / upload
Asked by Robert:

Hi everyone,

is there any way to create a glossary term via Rest API or upload a list of terms?


Answers:
author: Fares Laroui_Vectors_
body: Hi Robert,

I'm Fares, the Product Marketing Manager at Vectors.

Yes, you can create terms directly via REST API.

**Endpoint:** POST /rest/glossary/1.0/create/term/{spaceKey}

To upload a list of terms, you can leverage the import feature which allows you to upload your terms in a variety of file formats

[Check out our YouTube tutorial to learn more.](https://www.youtube.com/watch?v=DBF5YkyVCqM&ab_channel=VectorsSoftware)

I hope this answers your question. If you need any further assistance, feel free to reach out.

Cheers,  
Fares


author: Andrii Maliuta
body: Hello [@Robert](/t5/user/viewprofilepage/user-id/557044) !

Could you please clarify what is meant of **Glossary Term** ? Do you use a Confluence page as a separate term in a space and need to create a page or is it some 3-rd party addon that adds Glossary?

comments: author: Robert
body: I have asked my Admin, its a 3rd party addon from vectors. thought it is a build in functionality


Tags: confluence-data-center

data-center
I can't comment on my confluence page and other people who have access can't comment either.
Asked by Ghita El Marzouki:

The comment icon is disabled, and neither I (the confluence page owner) nor others with permission to view and edit the page can comment.

Check the screenshot below. Please who to fix that?

![Screenshot 2567-07-04 at 17.08.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/333480i512835963ECAEE3F/image-size/large?v=v2&px=999 "Screenshot 2567-07-04 at 17.08.34.png")


Answers:
author: Kristian Klima
body: Hi [@Ghita El Marzouki](/t5/user/viewprofilepage/user-id/5536154) and welcome to the community

Comments permissions can be set up independently of everything else.

Ask your admin to look into that.

![2024-07-04_13-21-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/333493i1CA4E777FD554976/image-size/large?v=v2&px=999 "2024-07-04_13-21-37.png")

If that doesn't help, maybe you are trying to make a comment in text that is within a certain type of macro.

For example, in the view mode, I cannot comment on text inisde a Scroll Conditional Content macro. To make a comment, I have to enter the Edit mode.

comments: author: Ghita El Marzouki
body: Thank you!!!!


Tags: cloud

confluence-cloud
Redirections 307 of pages with different versions
Asked by Ricardo Amaro:

I have a product that has different updates, so you have created a scroll menu to chose the version we want. the problem is : the url link when clicking the version changes and becomes like this :

.......?scroll-versions:version-name=4.0 and redirects to the good one

....../4.0

what's going on and how can i fix it ?


Answers:
author: Kristian Klima
body: Hi [@Ricardo Amaro](/t5/user/viewprofilepage/user-id/5536000) and welcome to the Community.

As you're using Scroll Versions app by K15t, I suggest to get in touch with their support.

[https://www.k15t.com/company/contact#product](https://k15t.jira.com/servicedesk/customer/portal/3/group/6)


Tags: confluence-data-center

data-center
show JSM content to confluence users without them having access to the JSM project
Asked by Koen Bruggeman:

hi,

i want to share a dynamic issue list in a confluence page, to confluence users. But without having to add these confluence users to the JSM project.

They can see the content on the confluence page, but the list isnt loading in because they dont have permission to view that.

is there a way to do this?

thanks!

![Screenshot 2024-07-04 113150.png](/t5/image/serverpage/image-id/333473iE9A0F84707B36540/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 113150.png")


Answers:
author: Trudy Claspill
body: Hello [@Koen Bruggeman](/t5/user/viewprofilepage/user-id/3785111)

Do the users have Jira access at all, perhaps to other projects? Are they licensed Jira users?

If the data is being displayed through a Jira macro in Confluence the users will need to either be licensed users of Jira with access to the project, or the project will have to be set up to allow Public access.

comments: author: Trudy Claspill
body: If you want to share the data specifically through Confluence then yes I think you will have to manually maintain the list.


author: Koen Bruggeman
body: what do you suggest otherwise to use? is there a way to share the dynamic list?


author: Trudy Claspill
body: You could use an Automation Rule to generate the list on a schedule, and then email it directly to the users, if your list of recipients doesn't change frequently.


author: Koen Bruggeman
body: hi trudy,

yes they are licensed users. but dont have access to the project as i dont want them to see the insides of issues. Only the summaries is enough information.

And i dont want to make the bugs public for obvious reasons :)

so i guess impossible to share the dynamic list?

and the only solution is to manually copy paste and maintain to a new list?


Tags: cloud

confluence-cloud

jsm