youngmon/atlassian-qna huggingface dataset:
Created my first project and it is broken... help needed!
Asked by Antonio Valle _G2_:

Hi!

I added Product Discovery to my site and then created my first project. It does not work, can not create issues, the demo issues are not presented and it is popping some errors

![screen2.png](/t5/image/serverpage/image-id/177471iEC69F401D033F326/image-size/large?v=v2&px=999 "screen2.png")

If I run a search on my project, I can see the list of initial issues created

![Screen.png](/t5/image/serverpage/image-id/177470i21FA32D0870C8AE5/image-size/large?v=v2&px=999 "Screen.png")

And if I click on the generic "Create" button, I can create a new idea (as you can see in KIT-8) but nothing is shown in any of the views and the "Generic Error" image is presented

Any hint?

Thanks!!


Answers:
author: Antonio Valle _G2_
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) just to confirm that the problem is solved and my site is working again :-) Thanks!!

comments: author: Tanguy Crusson
body: Thanks for confirming [@Antonio Valle _G2_](/t5/user/viewprofilepage/user-id/521256) !


author: Tanguy Crusson
body: [@Antonio Valle _G2_](/t5/user/viewprofilepage/user-id/521256) thank you for reporting this, we're looking into it.

comments: author: Tanguy Crusson
body: We're digging into it and haven't found the root cause yet, but were wondering if it was because the project failed during the onboarding (after you create it).   

would you mind trying to create another one and see if this happens as well? We can help you clean up afterwards.


author: Tanguy Crusson
body: [@Antonio Valle _G2_](/t5/user/viewprofilepage/user-id/521256) is the error still happening for you? If so, could you please do the following so we can investigate further:

* Try to open the project
* when it fails, click on "share" (top-right)
* select "anyone on the internet with the link can open this view"
* Copy the link
* Send it to tcrusson@atlassian.com

![Screenshot 2022-01-14 at 13.12.45.png](/t5/image/serverpage/image-id/177794i8941CD550E207E29/image-size/large?v=v2&px=999 "Screenshot 2022-01-14 at 13.12.45.png")

This would help us get to the bottom of this. thanks a lot!


author: Antonio Valle _G2_
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

Hello!

I've deleted the previous project and created a new one. Same Errors.

I've shared the project with you, thank you very much!!


author: Vilius Zigmantas
body: Having similar issue - accessing PD project it loads, but after refresh of the page "dead link" error is displayed and there is no way to get to the PD project other than going to Jira project list and selecting PD project from the list.

comments: author: Tanguy Crusson
body: [@Vilius Zigmantas](/t5/user/viewprofilepage/user-id/4359664) yours was another problem that we've just fixed. Can you please confirm opening the product via a link now works for you? Thanks!


author: Vilius Zigmantas
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)

Thank you very much for following-up on this. I can confirm that I haven't experienced the issue today.
Possible to restrict access to one view when sharing?
Asked by Ariana DeJesus:

In one of the tutorials it's mentioned that we can share a single view without showing users the rest of the project by sharing in full screen. It seems that this will only work for external users to have view only access. I want to be able to share a view to our company that they can still comment on without seeing any other views.

I tested this and as the shared user I can still minimize the full screen view, which then allows me to see and comment on other views. Please let me know if I'm doing something wrong. I tried manipulating the settings a bunch of ways but none worked how I expected.

<https://www.loom.com/share/ff427d9c35f94924a00637b1ec19352d>

In the recording, the left screen is using my admin account while the right screen is using a shared user. The screenshot shows the settings enabled for the shared user. Without Product Discovery access toggled on I was only able to **view** issues but not comment.

![image.png](/t5/image/serverpage/image-id/176687i15272F9DF7372D8D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Tanguy Crusson
body: Back to your original question: it is currently not possible to restrict access to a single view - it's something we have planned for the future though.


author: Joe Peissl-Schickmair
body: I would highly appreciate this feature, too!


author: Tanguy Crusson
body: Thank you [@Ariana DeJesus](/t5/user/viewprofilepage/user-id/3662564) for this and the other issue you sent us. We'll look into this, it sounds like we're not setting some things properly on the product access front.
One API call to OpsGenie to create multiple OpsGenie alerts
Asked by Kristin Woodson:

Does anyone know if there is a way to use one API call to OpsGenie to create multiple OpsGenie alerts?


Answers:
author: Nick H
body: Hi [@Kristin Woodson](/t5/user/viewprofilepage/user-id/4984463) ,

The [Create Alert API](https://docs.opsgenie.com/docs/alert-api#create-alert) can only trigger one alert per request. It's not possible for it to create multiple alerts at this time. You'd have to configure some sort of job or script that triggers multiple API integrations to create multiple alerts.

But you can add multiple responders to the body of the Create Alert API to notify multiple teams, users, etc. like outlined in our doc:

```
{ "responders":[ { "id":"4513b7ea-3b91-438f-b7e4-e3e54af9147c", "type":"team" }, { "name":"NOC", "type":"team" }, { "id":"bb4d9938-c3c2-455d-aaab-727aa701c0d8", "type":"user" }, { "username":"trinity@opsgenie.com", "type":"user" }, { "id":"aee8a0de-c80f-4515-a232-501c0bc9d715", "type":"escalation" }, { "name":"Nightwatch Escalation", "type":"escalation" }, { "id":"80564037-1984-4f38-b98e-8a1f662df552", "type":"schedule" }, { "name":"First Responders Schedule", "type":"schedule" } ] }
```

Hope that helps.

comments: author: Ed Osborn
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) I have a similar problem. I trigger an opsgenie alert from a manual automation in JSM, which adds all support teams as responders. However, one alert that essentially CC's a bunch of teams isn't ideal. It means once one person acknowledges or closes the alert, it's ack'd or closed for everybody. It also makes reading the activity log of the alert a huge mess.   

I wouldn't think I'm the first person with this problem, do you have any recommended solution? I've considered having the automation cycle through a created-lookup-table in the automation, where the value of each key is the opsgenie team ID (we already use this table in another way), and having the for loop send the webhook for each line in the table, but from what I'm reading I don't think it will work. Open to ideas.
How do I add additional actions when sending updates from OpsGenie to Salesforce Service Cloud?
Asked by Deb Weller:

I have the integration set up between OpsGenie and Salesforce Service cloud and the SF to OG direction is working correctly to create and update alerts.  

For sending back from OpsGenie to the SF Service Cloud Case, how can I add new actions to the drop list? There are currently 4 choices (see below). I would like to add a few more. Is this configurable? For example, I need to change the status to a valid one in my instance of Salesforce.   

![Opsgenie_-_Integration.png](https://community.atlassian.com/t5/image/serverpage/image-id/205304iD476A7EB1D54E6C9/image-size/large?v=v2&px=999 "Opsgenie_-_Integration.png")


Answers:
author: Mubeen Mohammed
body: Hello [@Deb Weller](/t5/user/viewprofilepage/user-id/4697741)   
Thank you for reaching out to Atlassian Community!

Unfortunately, we don't have a way to customize alert actions outside the four default options that are already available. However, if you like you may create a Suggestion for such a feature via: <https://jira.atlassian.com/secure/Dashboard.jspa> so our Product team may consider it for future implementations.

Hope the information provided is helpful :)  

Regards

**Mubeen Mohammed**

Cloud Support Engineer

comments: author: Deb Weller
body: Thanks Mubeen. Will do.


author: Mubeen Mohammed
body: Acknowledged and happy to help :)  

Regards

**Mubeen Mohammed**

Cloud Support Engineer


author: Quinton Myers
body: [@Deb Weller](/t5/user/viewprofilepage/user-id/4697741) [@Mubeen Mohammed](/t5/user/viewprofilepage/user-id/4779601)   

Has a suggestion been created for this already? If not, I will create one because we need a way to send OpsGenie notes into the SalesForce case notes so that our OG \& SF team members can have a bi-directional record of comms for the alert and case.

Thanks in advance!


author: Quinton Myers
body: Created [JPOSERVER-10354](https://jira.atlassian.com/browse/JPOSERVER-10354), how can I get this into the OpsGenie project?


author: Deb Weller
body: [@Quinton Myers](/t5/user/viewprofilepage/user-id/4069356) I don't believe I followed through with a suggestion. So go for it!

comments: author: Quinton Myers
body: Thanks [@Deb Weller](/t5/user/viewprofilepage/user-id/4697741)


Tags: cloud

salesforce
How to get notified of the first incident but not the rest of them?
Asked by Joanne Oliveira:

Hi folks,

I have this customer that receives alerts for one log file input, and he is receiving 4 incidents that look the same in a 5-10 minutes window. Of course, the first one is important, but the rest of them is just noise, as he is already handling the issue. How can we receive only the first one and "ignore" the rest of them? Here's a screenshot for reference.![screenopsgenie.png](/t5/image/serverpage/image-id/205279i89B703F74AB21DD9/image-size/large?v=v2&px=999 "screenopsgenie.png")


Answers:
author: John M
body: Hi Joanne,

Opsgenie has a feature called [alert deduplication](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/) which, instead of creating new alerts, increases the count of an open 'matching' alert. This feature was designed to reduce alert noise.

It works by using the "alias" field in the alert. Any alert payload that reaches Opsgenie where the alias field matches an alert that is already open, it will increase the count of that open alert rather an opening a new alert. Notifications are not sent out when an alert count is increased.

To use this feature, you will want to navigate to the integration that created that alert and set the alias field to a [dynamic value that will cause deduplication for alerts](https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations/) that have some matching criteria.

comments: author: Joanne Oliveira
body: Thank you! That helped me a lot :)


Tags: cloud
JSM to Opsgenie Alerts are not being created
Asked by Mahmoud Alfawal:

Hi, I am failry new to JSM and Opsgenie, I am trying to create an Alert in Opsgenie when an Issue is created at the Service Desk. Having the Alert open an Issue works fine, but the other way arround does not seem to work. I tried using Issue Type, Issue key, project Key (sepratly) but neither of them is creating an alert (having the filter on one or more conditions) in Opsgenie, is there something I am missing?


Answers:
author: Robert
body: Hey [@Mahmoud Alfawal](/t5/user/viewprofilepage/user-id/4769345) !

This kind of issue might be best to take a look at with our Support team over at <https://support.atlassian.com>

Could you please make a ticket over there so that we can take a look at your filter configurations?

In general, the default configurations for our Jira integrations *should*work for almost all cases where you want to create an alert from a Jira ticket. So if it doesn't work out of the box then it usually merits a slightly closer look than we can probably get here on community.


Tags: cloud
OpsGenie and Google Error Reporting
Asked by Colin:

Google Stackdriver has been subsumed into Google Error reporting, with a new notification setup and completely different webhook format (actually, I think the format comes from Google Monitoring, fwiw).

The stackdriver integration no longer functions at all. Has anyone had any luck integrating with Google Error Reporting or Google Monitoring?


Answers:
author: Justin Sitarz
body: Hi Colin!

Justin here, from Opsgenie support - happy to help! I've just had a look at the documentation for Google Error Reporting, and you're correct - the webhook payload schema is not in line with what our Stackdriver or default API integrations are expecting, so the best option is probably to use email notifications from Google, sent into our email integration:

<https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/>

I've also raised up a feature request for a new integration with Google Error Reporting - you can find that here:

<https://jira.atlassian.com/browse/OPSGENIE-677>

Feel free to add additional notes, or to add yourself as a watcher on that issue to get updates, and let me know if there's anything else I can help with. Thanks!

Justin Sitarz

Atlassian Cloud Support


Tags: cloud
how can I add drop-down list to OpsGenie incidents
Asked by Artin Melikian:

we need to add drop-down list to all incidents which are created manually in OpsGenie, so each team will choose their root cause for tht list before closing the incident.


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [@Artin Melikian](/t5/user/viewprofilepage/user-id/4981928) !

if I understand your request correctly, you need to get a drop-down list inside Jira task. For such cases try out [Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/forms-checklists-for-jira?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_how-can-I-add-drop-down-list-to-incidents_20220707) add-on.

* Choose a dropdown item from the form builder and create the necessary options  

  ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205020i7B1A19AEDD9C06FE/image-dimensions/472x216?v=v2 "image.png")  

* After that add Form to the Jira task manually  
  ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205021iB106EA01EAC58A9F/image-dimensions/267x267?v=v2 "image.png")  

  Hope, that it helps you!

comments: author: Artin Melikian
body: hi Katyna, thanks for reply, actually my point was not in Jira but ibn OpsGenie incident ticket, I will update the question title.


Tags: cloud
Opsgenie AU Phone Numbers
Asked by Jaden Roberts:

Could we please get a downloadable v-Card for Opsgenie numbers used in Australia?

Some of our staff are having issues where the Opsgenie number is being blocked therefore they are not getting escalations.

Thanks!


Answers:
author: Howard Nedd
body: Hi [@Jaden Roberts](/t5/user/viewprofilepage/user-id/4981291)

As far as I know You can download the vCard of Opsgenie used in US region phone numbers from [++here++](https://opsgeniedownloads.s3-us-west-2.amazonaws.com/voice-sms-notifications/Opsgenie_vCard.vcf) but for Australia I am not aware of a downloadable VCard.

I suggest that you contact Opsgenie Support to see what they can do for you.

<https://support.atlassian.com>

Regards,

Howard

comments: author: Jaden Roberts
body: Thanks Howard!


Tags: cloud
Using Jenkins for issue mitigation
Asked by 6628101Fy_:

Hello Team,

I am exploring the functions of Opsgenie for my team. I understand that Jenkins Integration can forward Jenkins build failure alert to Opsgenie. But I am wondering whether we can use Action Channels to communicate with Jenkins, and execute Jenkins jobs to mitigate when certain alerts fire? If yes, is there any guidance on how to set this up in Action Channels? Any help would be appreciated.


Answers:
author: Darryl Lee
body: Hi [@6628101Fy_](/t5/user/viewprofilepage/user-id/4981029) ,

This is Darryl. I am here to help. ?

Understand that you would like to know if it's possible to set up an Opsgenie Action to automatically execute Jenkins jobs to mitigate the issue.

In short, there is no direct built-in Action Channel for this purpose.

However, if Jenkins supports Webhook trigger, I would suggest setting up the built-in **REST Endpoint action channel** or **OEC action channel** to achieve the goal.

Please read through this documentation regarding the general process to [Set up Opsgenie actions](https://support.atlassian.com/opsgenie/docs/set-up-opsgenie-actions/).

*** ** * ** ***

REST Endpoint action channel {#toc-hId--551034947}
--------------------------------------------------

[Documentation](https://support.atlassian.com/opsgenie/docs/set-up-an-action-channel-with-rest-endpoint/).

If Jenkins supports Webhook trigger and it can provide a Webhook endpoint URL, you may set up the REST Endpoint action channel and an Action based on it to trigger the action when certain alerts are matched.

OEC action channel {#toc-hId-1936477886}
----------------------------------------

[Documentation](https://support.atlassian.com/opsgenie/docs/set-up-an-action-channel-with-oec/).

If

* Jenkins isn't capable of generating a Webhook URL but still interactable with API calls.
* Jenkins can generate a Webhook URL but the data payload sent from the REST Endpoint action channel isn't acceptable by Jenkins and requires adjustments.

You may consider setting up the OEC action channel and **host an OEC service** on your own endpoint as an interim handler to capture the data from Opsgenie, and use your own crafted script to parse the data and adjust it to the acceptable structure by Jenkins and send it over.

Here is the collection of the [sample data payload](https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-alert-action-data/) sent from Opsgenie to the OEC host.

*** ** * ** ***

Hope this helps and if there is any further request, please feel free to reach out to [Opsgenie Support](https://support.atlassian.com/contact/).

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud

jenkins
tags value in opsgenie isn't what i set in alertmanager config
Asked by Xiaowei Zhou:

1. I added "tags" in alertmanager's configuration, the value is "dashboard-cn"

![1.png](/t5/image/serverpage/image-id/204897iDE3D26ABAD3FEF4B/image-size/large?v=v2&px=999 "1.png")

2.but the tag values i actually got is "prometheus"

![2.png](/t5/image/serverpage/image-id/204898iE767668BDE655ECB/image-size/large?v=v2&px=999 "2.png")


Answers:
author: Justin Sitarz
body: Hi Xiaowei!

Justin here, from Opsgenie support - happy to help!

There are a few possibilities here, but my \*best\* guess, without looking at your configuration, is that something either in your Prometheus integration or in an alert policy is removing the tags that are being sent in, and replacing them with a default 'prometheus' tag instead. So, the first places I would check are the integration itself, here:

![Screen Shot 2022-07-08 at 12.10.57 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/205273iDE3BAA9061CA16EB/image-size/large?v=v2&px=999 "Screen Shot 2022-07-08 at 12.10.57 PM.png")

If the {{tags}} variable has been replaced with something else (say, 'prometheus'), then it will overwrite any tags sent in to the integration from Alertmanager. Something similar can also be done in a team or global alert policy, so I would check those out, as well.

If none of those options shows anything out of place, then I would recommend opening up a support ticket with us at support.atlassian.com, or reaching out to us via the in-app chat in Opsgenie, and we can assist further.

Thanks!

Justin Sitarz

Atlassian Cloud Support

comments: author: Xiaowei Zhou
body: Hi Justin,

Thanks for your reply.

Yes, we set integration setting right, but the tag was replaced by a global alert policy. After modified that, i can get the correct tag. Thanks.

BR

Xiaowei


Tags: alert

cloud
Cannot add Webhook
Asked by Pyae Sone Oo:

I cannot add a webhook for my team integration. Please help. I am using trial.

![opengeniewebhook.png](https://community.atlassian.com/t5/image/serverpage/image-id/204695i132CF2656BFC60F8/image-size/large?v=v2&px=999 "opengeniewebhook.png")


Answers:
author: Pyae Sone Oo
body: Switch the plan and it is solved.


Tags: cloud
Filter alerting phone calls
Asked by Andrew McNutt:

Is there a way to categorize alerts that should make a phone call vs ones that should not? For example, if an alert is a P1 or P2 a phone call is made to the on-call person. If it is P3-P5 only an email is sent.


Answers:
author: Nick H
body: Hi [@Andrew McNutt](/t5/user/viewprofilepage/user-id/4160503) ,

Each user can configure their New Alert notifications rules for a use case like this; Voice notifications for P1-2 alerts, and an Email for P3-5.

That configuration under a user's Notifications tab might look something like this:

![na1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/204124i5794F8941D190A76/image-size/large?v=v2&px=999 "na1.jpg")![na2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/204123i8B2B73A4C5C3045A/image-size/large?v=v2&px=999 "na2.jpg")![ns3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/204125iBEF9B31DD065A1D1/image-size/large?v=v2&px=999 "ns3.jpg")

There's also [Central Notification Templates](https://support.atlassian.com/opsgenie/docs/create-a-central-notification-template/) to standardize users' notification rules throughout your Opsgenie depending on the user's account role.

comments: author: Andrew McNutt
body: Thanks!


Tags: cloud
Where can I see Deleted alerts; and which user type can have access to the Delete alert function ?
Asked by Basile Lelong:

Hi;  

Two separate questions here :   
1.  
I, an admin of sorts (not within Teams), have the function to delete alerts.  
"user" users apparently do not have this function.  
Does an admin within a Team, has the possibility to delete the alerts routed to this team ?  

2. Where can be found deleted alerts ? If they can be found.  

Thanks for any input.  
Best,


Answers:
author: Darryl Lee
body: Hi [@Basile Lelong](/t5/user/viewprofilepage/user-id/4975927)

This is Darryl. I am here to help. ?

Please find the answers below:

1. Only the **Global Owner** and **Global Admin** roles have the permission to delete an Opsgenie Alert. The **Team Admin** *doesn't have the same permission* unless it's also a Global Owner/Admin. For more details, please find [this doc](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/).
2. The deleted alerts *are not able to be found on the Alert Dashboard* . If it's deleted within the past 14 days, you can find it at [Settings \> Logs](https://support.atlassian.com/opsgenie/docs/search-logs/) and it will be logged within. this kind of log entry:  
   ![Screenshot 2022-06-29 at 12.27.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/203812iD78E34E767C8A5E0/image-size/large?v=v2&px=999 "Screenshot 2022-06-29 at 12.27.41.png")

Hope this helps.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Basile Lelong
body: Hi Darryl,  

Thank you for the swift and precise reply.   
This very well covers my question !  

Have a great week !


author: Darryl Lee
body: [@Basile Lelong](/t5/user/viewprofilepage/user-id/4975927) Thanks for your confirmation.

Have a great week to you too and stay safe! ?


Tags: cloud