youngmon/atlassian-qna huggingface dataset:
Particular Notification Help
Asked by Abby:

Hi all,

I member of my Trello board is not receiving notifications when tagged with @(their username). They are a member of the board but not of the individual cards. Is there a way to start receiving updates when tagged without being a member of the card and having to get all notifications?

Thanks for the help!


Answers:
author: Tasha
body: Hey Abby,

There could be a couple of things going on here, so here are the top few scenarios to check for:

1. Is the correct username being used when trying to tag/notify them?

2. Are they watching the board or list or card? [Watching cards, lists, and boards](https://help.trello.com/article/799-watching-cards-lists-and-boards)

3. Have they checked to see if their problem could be resolved by one of these common situations? [Notifications aren't working](https://help.trello.com/article/740-notifications-are-not-working)

If you haven't already, I'd suggest checking out our guide on [receiving Trello notifications.](https://help.trello.com/article/793-receiving-trello-notifications)

If issues are still occurring after checking out those resources, have your colleague get in touch with us via our [contact form](https://trello.com/en-US/contact#/) and we'd be happy to help.

I hope this helps!

Tasha from Atlassian
Alerts
Asked by Vinicius Cosin:

Dear all,

I set all tasks in Trello board with Due Date and Set Reminder, but i don't receive any mail about this tasks.

I use free version, is possible I receive this alerts on free version?

Thanks.


Answers:
author: Tasha
body: Hi Vinicius,

You totally can receive alerts on the free version! There can be a couple of reasons for why you're not receiving alerts/notifications, but this feature is available to users of all of our plans.

<br />

To get you would suggest checking out our quick troubleshooting guides here: [receiving Trello notifications](https://help.trello.com/article/793-receiving-trello-notifications) and [notifications aren't working.](https://help.trello.com/article/740-notifications-are-not-working)

If you're still running into issues after checking out those guides, reach out to our support team directly by creating a ticket here and we'd be happy to help you out further: <https://trello.com/en-US/contact>

I hope this helps!  

Tasha from Atlassian
I can no longer see all the cards in a list, just the number of cards. How can I see all the card?
Asked by Barbara Wait:

What I see is the list heading, eg Utilities, and below it says 6 cards, but I can't see what these cards are, so can't access them unless I put the correct wording in the Search box. Can someone please advise me how I can see all my cards, thanks.


Answers:
author: Nataliya Kovalyk
body: Try pressing X on your keyboard, it should help

comments: author: Barbara Wait
body: Brilliant! Thank you so much


author: Esme Crutchley
body: Hi [@Barbara Wait](/t5/user/viewprofilepage/user-id/3985556)

Welcome to the Community!

Sounds like you have a filter on. In the top right of the board, there should be a green box with an X in it, if you click the green X it'll take the filter off and all your cards will appear again!

![Screenshot 2020-06-26 at 13.56.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/100655i664A8927183B5D50/image-size/large?v=v2&px=999 "Screenshot 2020-06-26 at 13.56.03.png")

Hope this helps!

Esme :)

comments: author: Barbara Wait
body: Thank you!
Butler to Slack integration: how to @mention slack users
Asked by Remco:

I've setup a working integration where Butler posts messages to slack whenever a new card is added.

I tried to notify slack users by mentioning them in the message text like so:

```
hi@john there is a new card on the board
```

But slack doesn't interpret it as a mention.

Does Butler support mentions and if so how?

thx

Remco


Answers:
author: Ryan
body: Hi Remco,

Slack doesn't currently support mentions in the slack messages that Butler sends. One workaround is to use Slack's keyword notifications, so that if your name is mentioned in a Butler notification, Slack detects this and you are notified.

I'll make sure to pass your feedback on to our team too!

Thanks,

Ryan

comments: author: Remco
body: Hi Ryan,

Thx for the tip and for passing it on.

cheers

Remco


author: Ryan Kramer
body: Are there plans to add this functionality?


author: Mike Stevens
body: Well, it's not often "I'll pass this on to the team" ever results in a solution -- great to see y'all keeping form! ?


author: Shane
body: The previous answer is incorrect. When submitting an @ mention via app integration the format is just different. See the api docs.

<https://api.slack.com/reference/surfaces/formatting#mentioning-users>

comments: author: Cristi?n
body: Thanks!!!


author: Lucas Carneiro
body: Thank you Shane, it helped me a lot!


author: Pablo Abdelhay
body: Thanks! Solved


Tags: butler

slack
Remove stale drafts
Asked by Daniel:

I recognized that my confluence instance has some hundreds of stale drafts and I tried to remove them following this knowledge base articel:

<https://confluence.atlassian.com/confkb/how-to-manually-remove-stale-drafts-from-confluence-database-951392345.html>

Unfortunately the **DELETE FROM CONTENT** raises the following error:

```
Msg 547, Level 16, State 0, Line 1
The DELETE statement conflicted with the SAME TABLE REFERENCE constraint "FKwjyn6091q3l1gl7bh143ma2a". The conflict occurred in database "confluence", table "dbo.CONTENT", column 'PAGEID'.
The statement has been terminated.

Completion time: 2022-01-30T16:17:40.9020249+01:00
```

Anybody who came over this issue?


Answers:
author: Brant Schroeder
body: [@Daniel](/t5/user/viewprofilepage/user-id/630461) Per the article "Other references not predicted on this guide may exist on the database that can prevent the **DELETE FROM CONTENT** query from running. If that is the case, please contact our support team and supply the error returned by that query.". You should contact support and they will help you update the query so you can remove the drafts. <https://support.atlassian.com/contact/>

comments: author: Daniel
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thanks for pointing this out. I fact I did try it, but that option isn't available for Starter Licenses anymore.


author: Brant Schroeder
body: [@Daniel](/t5/user/viewprofilepage/user-id/630461) Let me see if I can get someone from Atlassian to take a look at this post.


author: Shannon S
body: Hi [@Daniel](/t5/user/viewprofilepage/user-id/630461),

I saw a similar case on another support ticket, so I raised a ticket with Confluence support on your behalf. Our team can help you in the support ticket. You can update here when we solve the issue with the solution.

In the meantime, can you reply to the support ticket with a copy of your Support Zip and let them know your Confluence server and database versions?

Thanks to [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) for tagging this!

Take care,

Shannon \| Atlassian Community Support


author: Daniel
body: Did anybody try to resolve this with an approach like the one described here:

<https://social.msdn.microsoft.com/Forums/sqlserver/en-US/c3add717-60c5-420a-9357-151095ac6b36/sql-error-msg-the-delete-statement-conflicted-with-the-same-table-reference-constraint?forum=sqlservermigration>


Tags: atl-orange

atl-rvw

confluence-server

draft

server
list of space by create date
Asked by me:

Hi, How can I get list of space and sort by date of creation?

like this:

SpaceName CreateDate

space 3 2022/01/10

space 2 2022/01/9

space 1 2022/01/8

Thanks


Answers:
author: Pramodh M
body: Hi [@me](/t5/user/viewprofilepage/user-id/2563778)

You could get the list of Space by API

```
curl --request GET \
--url "https://your-site.atlassian.net/wiki/rest/api/space" \
-H 'Content-Type: application/json' \
--user 'email:token'
```

<https://developer.atlassian.com/cloud/confluence/rest/api-group-space/#api-wiki-rest-api-space-get>

Thanks,  
Pramodh

comments: author: me
body: Hi, How about create date?


author: Pramodh M
body: Hi [@me](/t5/user/viewprofilepage/user-id/2563778)

Created Date is also available

Just explore around API to extract necessary data from this link

<https://developer.atlassian.com/cloud/confluence/rest/api-group-space/#api-wiki-rest-api-space-get>

![Created Date.png](https://community.atlassian.com/t5/image/serverpage/image-id/180646i40B528DB99730E90/image-size/large?v=v2&px=999 "Created Date.png")

Thanks


author: Pramodh M
body: Sorry I see you have tagged the question as server

Here's the link for the server and a sample API Call

```
curl -u username:password \
-X GET "http://confluence-base-url/rest/api/space?status=current"
```

<https://docs.atlassian.com/ConfluenceServer/rest/7.15.0/#api/space-spaces>

![Created.png](https://community.atlassian.com/t5/image/serverpage/image-id/180647i97AFCA675919B6F3/image-size/large?v=v2&px=999 "Created.png")


author: me
body: [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) Thanks, The next question is how can i show output of this curl on a page?


Tags: confluence-server

server
Live search not working properly for anonymous access
Asked by SolidRun:

Hi, we are using confluence cloud for public knowledge base management ; [Link to the site](https://solidrun.atlassian.net/wiki/spaces/developer/overview) .

We added a livesearch macro in the middle of the page, expecting the same functionality as the search in the top right corner of confluence but we have issues;

- For logged in users (such as admins) the livesearch macro works fine

- For anonymous users they can search but the 'result pre-loading' is not working properly, the loading icon keeps on forever, if you hit enter then results are fetched properly.

The weird thing is that if anonymous users use the built in search in the menu top right corner it works fine.

Here is the result for non working search;

![Screenshot 2022-01-30 092659.png](/t5/image/serverpage/image-id/180629iF1793F699B208648/image-size/large?v=v2&px=999 "Screenshot 2022-01-30 092659.png")

Here is the result for the working search;

![2.png](/t5/image/serverpage/image-id/180630i2B0C2405A6C59D1D/image-size/large?v=v2&px=999 "2.png")

I assume this has something to do with user permissions but I can not understand what is the difference between the 2 search boxes and why one works and the other is not?

Is there anything that can be done to fix this?

Thanks,  
Ilya


Answers:
author: Pramodh M
body: Hi [@SolidRun](/t5/user/viewprofilepage/user-id/1771804)

Here's the same question I answered a few days back

<https://community.atlassian.com/t5/Confluence-questions/Livesearch-is-not-accessible-for-anonymous-users/qaq-p/1920297>

Thanks,  
Pramodh

comments: author: SolidRun
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) ,

Thanks for the fast feedback, I did see this post but I see different behavior.

I am not getting restricted access notice, but it's possible to search but the page search result is not preloading... this relates to the same issue?

I also don't understand how the search in the top right corner works fine but the macro doesn't ..

Thanks,

Ilya


author: Pramodh M
body: [@SolidRun](/t5/user/viewprofilepage/user-id/1771804)

For a macro, It keeps loading, that's the issue!


author: Pramodh M
body: FYI

And this relates to the same Issue


author: Petr AST
body: Hi [@SolidRun](/t5/user/viewprofilepage/user-id/1771804)

Have you solved this problem?


author: Petr AST
body: No way <https://jira.atlassian.com/browse/CONFCLOUD-41227>


author: Chris Lundy
body: It looks like the live search on the page in the OP ([Link to the site](https://solidrun.atlassian.net/wiki/spaces/developer/overview)) is now working for anonymous users. However, I can't get mine to work. Curious what fixed it?


author: Tony Gilchrist
body: [@Chris Lundy](/t5/user/viewprofilepage/user-id/5419210) Did you ever find out how to fix this / why the OP site works?


Tags: cloud

confluence-cloud
upgrade error
Asked by Alex:

Dear?

Confluence 7.13.2 upgrade to 7.15.1

installation directory:

/opt/atlassian/confluence

An error is as follows:

Starting Installer ...

This will install Confluence 7.15.1 on your computer.  
OK \[o, Enter\], Cancel \[c\]  
o  
Click Next to continue, or Cancel to exit Setup.

Choose the appropriate installation or upgrade option.  
Please choose one of the following:  
Express Install (uses default settings) \[1\],  
Custom Install (recommended for advanced users) \[2, Enter\],  
Upgrade an existing Confluence installation \[3\]  
3  
Existing installation directory:  
\[/opt/Confluence\]

No directory found in specified location  
Finishing installation ...


Answers:
author: Pramodh M
body: Hi [@Alex](/t5/user/viewprofilepage/user-id/4636572)

When the prompt comes here

> Existing installation directory:

Give the input as

**/opt/atlassian/confluence**

This should take your installation directory and replace it with 7.15.1 version.

Kepp the backup before you upgrade the instance

Thanks

comments: author: JAMBHULKAR_SUYOG_SATYANAND_EXT
body: I have given the below:

**/opt/atlassian/confluence**

**but still gives same error**


author: Benjamin
body: [@Alex](/t5/user/viewprofilepage/user-id/4636572) ,

Is there a reason why you installation directory is different from your existing installation directory? Maybe that's something worth looking into.

Thanks,

Ben


Tags: confluence-server

server
Imported xml backup from different server on a fresh install, starts up ok, but fails authentication
Asked by Sam Issa:

I am building test bed to test an upgrade before rolling into prod,

I completed the install successfully, imported XML backup from prod instance successfully,

but when I try to login, I get the login screen ok, it recognise the userid i put in (if I put the wrong one it complains, so it is accessing mysql and checking the userid) then i put the password, at that point it redirect to "Page Not Found" displays the standard confluence frame and top menu bad, but nothing works.

does anyone knows a reference to help overcome this blocker ? maybe manually clean up mysql db from the references to the prod instance ?

regards

Sam.


Answers:
author: Pramodh M
body: Hi [@Sam Issa](/t5/user/viewprofilepage/user-id/630597)

Don't follow XML backup restore method.

Install the same version of confluence in the test environment.

Copy home directory and db and connect them both.

You'll have test environment in no time

Here's the approach

<https://confluence.atlassian.com/doc/create-a-staging-environment-for-upgrading-confluence-866094180.html>

Thanks

comments: author: Sam Issa
body: Thanks Pramodh  
I am now planning to use the recommended link, appreciate your help.

cheers.


author: Daniel
body: You could try to add

```
-Datlassian.recovery.password=[your-password]
```

to the CATALINA_OPTS in your setenv.sh and login as recovery_admin to fix the authentication.

comments: author: Sam Issa
body: Thanks Daniel, but that did not help, I ended up in the same loop, it seems it's also validating the password, I also have MFA implemented, I disabled it, but still didn't help, I think I will abort this attempt and try to rebuild using different method


author: Dave Theodore [Coyote Creek Consulting]
body: I would recommend logging in with a user that is in the Jira Internal Directory. If you are logging in with a user in an external directory, you can see this issue. It may be that your directory service needs to have your Dev box's IP address whitelisted.

comments: author: Dave Theodore [Coyote Creek Consulting]
body: [Here's a trick](https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html) that I have used when I run in to this problem. You can identify the local admin user and reset the password to something known.


author: Sam Issa
body: Thanks Dave, I use internal directory. I will abort this try and try different method.


Tags: confluence-server

import

server
How to use broad date range in decision report macro
Asked by Elizabeth McCune:

I want to show decisions from the last two months, not from a specific date so that the same document cane be used but the decisions are rolling. However, it's not clear how to pass cql queries correctly into the custom filter. I've tried now("-90d") and similar but the render always fails. Is there a way to do this?

![Screen Shot 2022-01-28 at 3.06.49 PM.png](/t5/image/serverpage/image-id/180576i32BBCFDC04A04B60/image-size/large?v=v2&px=999 "Screen Shot 2022-01-28 at 3.06.49 PM.png")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Elizabeth McCune](/t5/user/viewprofilepage/user-id/4560567) ,

We can suggest trying our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud) app and its [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) macro: wrap the Decision Report macro in the Table Filter macro body, set the corresponding date format and use the -3m (-2w, today, etc.) variables.

![Mon 5-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/180741iEA3DF2DD312FC8FD/image-size/large?v=v2&px=999 "Mon 5-1.png")![Mon 5-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/180742iD53673F8BCA31312/image-size/large?v=v2&px=999 "Mon 5-2.png")![Mon 5-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/180740i991487856AEA7882/image-size/large?v=v2&px=999 "Mon 5-3.png")

Hope this helps your case.


author: Brant Schroeder
body: [@Elizabeth McCune](/t5/user/viewprofilepage/user-id/4560567) The supported format for the date field in CQL is one of the following   
"yyyy/MM/dd HH:mm", "yyyy-MM-dd HH:mm", "yyyy/MM/dd" or "yyyy-MM-dd" <https://developer.atlassian.com/cloud/confluence/cql-fields/#created>

comments: author: Elizabeth McCune
body: so that would mean there isn't a way to try and do what I'd like to do? i.e. a customized "two months" or two weeks type deal. I didn't want to pick a hard datetime point.


author: Pramodh M
body: Hi [@Elizabeth McCune](/t5/user/viewprofilepage/user-id/4560567)

Welcome to Confluence!!

Could you try functions in your instance and let me know if it's working?

<https://developer.atlassian.com/server/confluence/cql-function-reference/#CQLFunctionReference-startOfMonth>

We could use startOfMonth("-2")

Let me know

Thanks

comments: author: Elizabeth McCune
body: sadly same performance [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

![Screen Shot 2022-01-28 at 3.52.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/180578i15AE69D9FE096600/image-size/large?v=v2&px=999 "Screen Shot 2022-01-28 at 3.52.26 PM.png")


Tags: atl-orange

cloud

confluence-cloud

macro

marketplace
When opening Confluence in Google, it opens in a language other than the one selected
Asked by Angie Elliott:

When opening Confluence in Google, it opens in a language other than the one selected in the app. I have US English selected, yet in opens in Islandic.


Answers:
author: Pramodh M
body: Hi [@Angie Elliott](/t5/user/viewprofilepage/user-id/4010675)

Check the browser language

![Language.png](https://community.atlassian.com/t5/image/serverpage/image-id/180572iA0FA21FEE3DC099A/image-size/large?v=v2&px=999 "Language.png")

Thanks

comments: author: Angie Elliott
body: Selecting that actually sets it to Icelandic even though my Google browser is set to English. However, When I selected English (US) in Confluence again, it finally switched to English. I had tried it before but whenever I did that it would revert back to Icelandic.


author: Pramodh M
body: [@Angie Elliott](/t5/user/viewprofilepage/user-id/4010675)

Can you select the language to English in Settings and let me know what language you are seeing?


author: Angie Elliott
body: I was seeing Icelandic, even though browser and Confluence settings were set to English. It works properly now. Thanks.


Tags: confluence-server

server
Is there a way to restore archived page via REST API?
Asked by Yana Strabuk:

```
curl --location --request PUT 'https://{address}/rest/api/content/{contentId}' \

--header 'Authorization: {token}' \

--header 'Content-Type: application/json' \

--data-raw '{

"type": "page",

"title": "{title}",

"version": {

"number": {version}

},

"status": "current"

}'
```

the request fails with the following error:  

```
{

"statusCode": 403,

"data": {

"authorized": false,

"valid": true,

"errors": [],

"successful": false

},

"message": "com.atlassian.confluence.api.service.exceptions.PermissionException: Could not update Content of type : class com.atlassian.confluence.pages.Page with id {id}"
```

}  
is it possible to restore a page via api? as the request above works for trashed or draft pages and gets no authorization error (checked several times while token was valid)


Answers:
author: Pramodh M
body: Hi [@Yana Strabuk](/t5/user/viewprofilepage/user-id/4733148)

Welcome to Confluence

There is no API to restore the page!!

The above one works for both trashed or draft as these are valid values

<https://developer.atlassian.com/cloud/confluence/rest/api-group-content/#api-wiki-rest-api-content-id-put>

![Valid.png](https://community.atlassian.com/t5/image/serverpage/image-id/180574i3FA674A2227EA7C2/image-size/large?v=v2&px=999 "Valid.png")

Thanks for noticing this!!

Thanks,  
Pramodh

comments: author: Yana Strabuk
body: Thank you! Is it going to be added to the API later on? And is it possible to check the status of the issue, if this functionality will be added?


author: Pramodh M
body: [@Yana Strabuk](/t5/user/viewprofilepage/user-id/4733148)

We would have to check with the Atlassian team on this one. Will raise the ticket and keep posted!!

Thanks


author: Rob Fleming
body: Did you ever get a response from Development this one?

It seems the CQl searching isn't working either

"IncludeArchivedSpaces=true" or "IncludeArchivedSpaces=true\&excludeCurrentSpaces=true"  

returning zero records


Tags: cloud

confluence-cloud
Global PDF Export - Is there a list of available variables and functions?
Asked by Dominique Mayor:

For our PDF exports we have customized the header and footer and also the title sheet of a certain space.

I found some examles In the documentation, which describe how to e.g. show the page numbers with:

```
# Footer
<span id="pageNum"/> / <span id="pageTotal"/> 

---

# PDF Stylesheet

#pageNum:before { 
content: counter(page); 
} 

#pageTotal:before { 
content: counter(pages); 
} 

```

This is working fine but now i would like to know the list of all possible functions (like "count()") and variables (like "page" or "pages") but i was not able to find something like that in the web.

e.g.

* author
* version
* date (current date or the thate when the exported pages were updated)
* any other useful information...

So does anyone know where we can get such information?

Thanks for any help!


Answers:
author: Andy Gladstone
body: [@Dominique Mayor](/t5/user/viewprofilepage/user-id/3614486) here are a few links as resources:

<https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>

<https://support.atlassian.com/confluence-cloud/docs/advanced-pdf-export-customizations/>

Do either of these contain what you are looking for?

comments: author: Dominique Mayor
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) Thanks a lot for your fast response.

Unfortunately i already found these Pages and they do not contain what i was looking for.

In your first Link under [Changing the Leader Character in the Table of Contents](https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/)   
you can see another function "leader()" that i meant.

I mean, there must be some list somewhere which contains these functions:

* counter()
* leader()
* and i hope a lot more

And an other list with the variables like "page" or "pages"


author: pef
body: Hello,

Did you have an answer on this? I am looking for the same thing...

Thanks!


author: Dominique Mayor
body: Well, unfortunately not. I couldn't find something by myself and they didn't answer me again.


Tags: cloud

confluence-cloud

export

pdf

stylesheet