youngmon/atlassian-qna huggingface dataset:
The documentation for Jira Knowledge base has a broken link
Asked by Craig Duffy:

The knowledge base documentation has a broken link in it.

This page

<https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#add-knowledge-base-articles>

Has a broken link in the "If you're a Confluence Data Center or Server user, check out this documentation on how to create a knowledge base for Jira Service Management"

It points to

<https://confluence.atlassian.com/jirakb/guide-to-link-knowledge-base-to-jira-service-desk-for-unlicensed-user-816677228.html>

which just takes users to the main knowledge base page instead of an article.

![Screenshot 2024-01-31 at 10.50.40?AM.png](/t5/image/serverpage/image-id/303581i49E6ED2F13CA8798/image-size/large?v=v2&px=999 "Screenshot 2024-01-31 at 10.50.40?AM.png")


Answers:
author: Charlie Marriott
body: Hi [@Craig Duffy](/t5/user/viewprofilepage/user-id/5419390)

Thank you for flagging this, it's much appreciated! Sorry to hear that the link isn't working as intended.

I will pass this on to our content design team to have updated.

Charlie

comments: author: Charlie Marriott
body: [@Craig Duffy](/t5/user/viewprofilepage/user-id/5419390) by the way, I assume you found the correct link, but if not you can start here:

[Set up a knowledge base for self-service](https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-for-self-service-956713310.html)

Best of luck,

Charlie


author: Dan Breyen
body: Hi [@Craig Duffy](/t5/user/viewprofilepage/user-id/5419390) welcome to the community. I would suggest opening a ticket with [support](https://support.atlassian.com/contact/#/) to have them provide the proper link and correct the documentation links on their website.

I've done that previously when I found broken links and they've addressed them.

comments: author: Craig Duffy
body: I tried to use that form, but we are on the data center version and it doesnt recognize our Jira instance.


author: Carla Ann Rowland
body: [@Craig Duffy](/t5/user/viewprofilepage/user-id/5419390) are jira service mgmt and your confluence linked then it broke or cannot link the two at all?


Tags: confluence-server

server
Trying to get access to https://jira.atlassian.com/browse/CONFSERVER-94113
Asked by Steve Vicary:

This issue is impacting 8 of the development teams I support -- I need to be able to select My Teams Impacted and make myself a watcher.


Answers:
author: Steve Vicary
body: disregard -- I needed to click on the issue then log in -- I am now able to update. thanks .. User error.. haha

comments: author: Taranjeet Singh
body: :-)


Tags: confluence-server

server
Adding a Permalink to a Confluence Page that Links to that Page Itself
Asked by T. Patterson:

Because I have people that won't go into confluence to read meeting notes, I add a link to the confluence page when I email out the notes to folks like this:

**Notes Link** : ++*Link to the these notes in confluence*++

I'd like to had that link be the link to this page even if the page is moved to a new location within the same space in confluence if possible.

Secondly, is there a way to generate this link automatically? Right now I have to

1) Publish the page

2) Copy the share link

3) Edit the page

4) Paste it in the page

5) Republish the page


Answers:
author: Barbara Szczesniak
body: [@T. Patterson](/t5/user/viewprofilepage/user-id/5419382) Welcome to the Atlassian Community!

I'm not sure I follow why you need a link on Page A that takes you to Page A, rather than a link to Page A that you put in an email, but to avoid steps 3--5 above, you could try:

1. Putting an anchor in the first paragraph on your page
2. Placing a link in the page to that anchor

before you publish the page the first time.

As far as having the link to the page that you paste in the email stay the same even if the page is moved within Confluence, I'm not sure if this is possible.

comments: author: T. Patterson
body: Let me try to clarify. What I do is type up the meeting notes in Confluence and then copy the entire page to the body of an email. In the content of the notes in Confluence I put a link to that Confluence page itself so that when I copy the page to the body of the email the link is already there. This ensures that what I send to the stakeholders matches exactly what's documented in Confluence.

I'll try out the anchor suggestion on the notes I am documenting now and let you know :)


Tags: cloud

confluence-cloud
MIgrate Confluence server to another server
Asked by Tharunkumar B:

MIgrate Confluence server to another server

Provide the correct documention


Answers:
author: Laurie Sciutti
body: Hello [@Tharunkumar B](/t5/user/viewprofilepage/user-id/5302946) \~ have a look [here](https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html).
Adding new lines in text field of a database?
Asked by Finn Thomas:

Is there any way to add new lines in a text field of the new database pages? For example, I want to create a small bulleted list of notes for a standup meeting, where each person gets there own line of the database. I haven't been able to use "shift-enter", to create a new line within the text box though. This would be extremely useful!


Answers:
author: Sarah Allis
body: I don't know that it will let you add bullets and other formatting, but if you click on the gear icon to edit a text field, there's a check box under "Edit Options" to "Allow line breaks." It at least allows for multi-line entries if nothing else.

comments: author: Finn Thomas
body: Thank you! I don't know how I didn't see that


author: Sarah Allis
body: I completely missed it the first time through too!


Tags: cloud

confluence-cloud

database
Categorization at page-level
Asked by Stephanie.Kurtz:

We are setting up a Playbook in our instance of Confluence. We will have dozens of child pages for each "play". We want users to be able to search the Playbook, by assigning each Play a category, but unclear how to do this. We only can find suggestions on adding labels, but the search results list all Space-related keyword findings.

We are hoping to add a blog-style categorization for JUST this part of the space. Is there a marco search we can assign which parent page to search?


Answers:
author: Barbara Szczesniak
body: [@Stephanie.Kurtz](/t5/user/viewprofilepage/user-id/5419321) Welcome to the Atlassian Community!

If you ++assign a unique label to each page in a single playbook++, you could then:

1. Add the **Live Search** macro (<https://support.atlassian.com/confluence-cloud/docs/insert-the-livesearch-macro/>) on the main page for a playbook (top parent)
2. Add the unique label in the **Restrict to label(s)** parameter

This should allow users to go to the "Playbook A" main page and search within that playbook.

If you use a template for these main pages, I would add the Live Search macro in your template, so you can just modify the configuration with the label for that playbook.


Tags: unknown-hosting-type
Error importing confluence space
Asked by anja_schroeder:

While trying to import a complete space I get the following error message:

ERROR: insert or update on table "links" violates foreign key constraint "fk_links_creator"

The space was exported from our Confluence as a csv and then accidentally deleted and should be imported again.


Answers:
author: Jehan Bhathena
body: Hi [@anja_schroeder](/t5/user/viewprofilepage/user-id/5129729) ,

As per a few previous posts, the above value is a DB error

<https://community.atlassian.com/t5/Confluence-questions/Migrating-Confluence-users-from-one-AD-to-another/qaq-p/914252#M122377>

Would recommend you get in touch with the Atlassian Support to further debug this <https://support.atlassian.com/contact/>.

PS: I usually use the XML export for a space, it has proven to be much more stable as compared to the other methods.


Tags: cloud

confluence-cloud
Can I customize the Single Issue display of the Jira Issues macro?
Asked by JTL105:

In the Jira Issues macro the Display option "Single issue" is a well-formatted, compact view of the jira issue, that I and my team use frequently in confluence pages.

The information currently included in this compact view is   
Issue Type Icon, Key, Summary, Status

Fix Version is an important field for us, as our formatting convention includes the date, so by displaying the Fix Version we can see when the code change will be released.

Is there any way to customize the Single issue display to include  
Issue Type Icon, Key, Summary, **Fix Version**, Status

I know I can include Fix Version in a table view, but including 20 tables of 1 issue each throughout a page is just ugly and wastes too much space especially when those single issue tables are inside a cell of another table. Before I pursue an idea to try to build an automation to append the Fix Version to the Summary text I wanted to check if there was any option to modify the existing Single Issue view.


Answers:
author: Charlie Marriott
body: Hi [@JTL105](/t5/user/viewprofilepage/user-id/5135681)

Thanks for the question! Unfortunately, this isn't currently supported with the [Jira Issues Macro](https://confluence.atlassian.com/doc/jira-issues-macro-139380.html#JiraIssuesMacro-Displayingasingleissue,orselectedissues)'s single issue view. As you rightly mentioned, it is only able to display the issue type, issue key, summary and status of an issue.

I found some public Jira tickets related to this so you could add your vote and use case. We regularly review the highest-ranking tickets as candidates for your roadmap:

* [CONFSERVER-35826: Enhancement: macro to display single JIRA field in Confluence page](https://jira.atlassian.com/browse/CONFSERVER-35826)
* [CONFSERVER-35403: Custom Select columns to display for Jira Issue macro JIM single issue](https://jira.atlassian.com/browse/CONFSERVER-35403)
* [CONFSERVER-56556: Display Jira issue fields (default/customs) in a Single Jira Issue Macro in Confluence](https://jira.atlassian.com/browse/CONFSERVER-56556)

Sorry I don't have better news for you. I'd suggest looking on the marketplace to see if there is an app that supports what you're after. I hope that helps,

Charlie

comments: author: JTL105
body: I appreciate the reply. Thanks!

James


Tags: confluence-server

server
how to limit confluence cloud space admin adding individual users
Asked by Ethan Vaughan:

Infosec wants a method of limiting the ability that space admins have to add individual users to their space.


Answers:
author: Jehan Bhathena
body: Hi [@Ethan Vaughan](/t5/user/viewprofilepage/user-id/5029001) ,

with the Infosec team in perspective, would recommend you revoke the "Admin" permission for all Individual users and any group *other than site-admins*.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/303583i099A65394CDAAFD9/image-size/large?v=v2&px=999 "image.png")

**Suggestion:** Would recommend centralizing the admin permissions to someone from your team, and take requests via some ticketing system to track the change requests.

comments: author: Ethan Vaughan
body: Not a terrible idea. Currently we have a process thru SNow to add/remove users to the 3 unique groups assigned to each space, (Admin_\*spacekey\*).

We run all access thru this style. The issue is that admins are inherently able to bypass that by assigning individuals; which is the entire solution I'm looking for.

Not going to centralize access control like that because we're talking about hundred plus spaces.


Tags: cloud

confluence-cloud
Can I toggle off the "Discover What's Happening" section on our Confluence's home page?
Asked by Winnie Pham:

Is there any ability for admins to customize the home page's activity feed or just to toggle it off completely?


Answers:
author: Brant Schroeder
body: [@Winnie Pham](/t5/user/viewprofilepage/user-id/4813432) Welcome to the Atlassian community

You can not edit the initial homepage that is at the top of all spaces in Confluence cloud. You can however change the homepage and make it a page that you can edit to what you want. Information here on how to do that <https://support.atlassian.com/confluence-cloud/docs/configure-the-site-homepage/>


Tags: cloud

confluence-cloud
How can you export/move a whole space to another space as a subsection?
Asked by Adrian Zingl:

Hey everybody,  
would it be possible for confluence to migrate the whole space to be a sub section inside an existing space in Confluence?   
Thank you for your time.  
Best, Adrian


Answers:
author: Jehan Bhathena
body: Hi [@Adrian Zingl](/t5/user/viewprofilepage/user-id/5419249) ,

Welcome to the community!

Adding to Cyrille's answer, the easiest way to do this would be to COPY or MOVE the home page (and all it's Child pages) to another space.

Reference links to some posts that answer this in more detail:

<https://community.atlassian.com/t5/Confluence-questions/I-want-to-combine-two-spaces/qaq-p/928258#M123696>

<https://community.atlassian.com/t5/Confluence-questions/Can-we-merge-two-Confluence-project-spaces-into-one-Confluence/qaq-p/382668#M64746>

Hope this helps.

Do mark the thread as Accepted if this answer helped.


author: Cyrille Martin
body: hi [@Adrian Zingl](/t5/user/viewprofilepage/user-id/5419249)

Will you migrate your space on the same instance or another instance ?

Regards

comments: author: Cyrille Martin
body: If it is in the same instance, you can to your top page and decide to move the page. In the move action you can select another space and the future parent page.


Tags: cloud

confluence-cloud

content

space
Date change limit
Asked by Lucca Fernandes:

Good morning guys,

I need to create a validation so that when the user is going to make the change of a field of the type date (Deadline) he validates another field of the type Number (Review Deadline Date) where if it is equal to or greater than 3 the system blocked this change of the date and returns a message such as:

Amount of date change exceeded


Answers:
author: Trudy Claspill
body: Hello [@Lucca Fernandes](/t5/user/viewprofilepage/user-id/5166305)

Jira does not natively support validation of inline edits. You can implement some level of validation during a workflow transition, but you would have to block editing of the field except during a workflow transition.

You could implement an Automation Rule that would check the change after it was saved. If the change did not meet the acceptance criteria the rule could revert the field value and send an email to the person who made the change.

Are you willing to consider a third party app if that will help you achieve your goals?

comments: author: Lucca Fernandes
body: Hellow [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thanks for the feedback, yes I have JMWE installed in my JIRA instance, I saw that it has a feature in the event-base for data validation, but I couldn't use it. Can you help me with that?


author: Trudy Claspill
body: Hello Lucca,

What happened when you tried to use it?


author: Lucca Fernandes
body: He simply didn't do anything, even configured to give error and not allow to move forward.


author: Trudy Claspill
body: I'm sorry, but I don't think I understand.

Did you try to set up an event based validation? Were you able to access that functionality and execute the steps to set it up?

If you were not able to access the functionality to create an event based validation, what happened when you tried to access that functionality?

If you were able to access the functionality to create an event based validation, please show the details of that configuration.


Tags: cloud

jira-cloud
Card colors on a kanban board
Asked by Selena Farris:

I am trying to changed the colour of a card depending on a label. I have read that under board settings there should be a card colour option, but it isn't there. Is this due to a setting I have? I am the owner and an admin for the board.


Answers:
author: Trudy Claspill
body: Hello [@Selena Farris](/t5/user/viewprofilepage/user-id/5461725)

What type of project are you using? Get that information from the View All Projects page under the Projects menu?

Card Colors are not available in Team Managed project boards.

Card Colors are not available in Business (Work Management) projects.


author: Creighton Hayes
body: [@Selena Farris](/t5/user/viewprofilepage/user-id/5461725) you mean the label color, correct? You can edit this on any card by clicking into "labels" in the "Add to card" section. Click on the label on the card itself to toggle between color code and color code with label name.  

Alternatively, you can add a "cover" to a card to change the top banner color. This sticks out more predominately, but is a manual process for each card.


Tags: cloud
Automation using Conditional Logic summary match
Asked by SKAdmin:

Attempting to add some logic to our automated slack message to include an emoji when the summary contains certain words. Doesn't appear to possible, as all attempts to use summary match returns no results even when changing the summary to be just the key word. Please note - I don't want to create a series of if Advanced compare conditions, just want 1 slack message with the condition within. Any Suggestions?

**Automation**

Trigger - Transition to Closed

If Issue matches JQL

Then Send Slack Message

{{#if(issue.summary.match("lightning"))}}:zap:{{/}} {{issue.key}} closed

{{#if(issue.summary.match("wind"))}}:dash:{{/}} {{issue.key}} closed

{{#if(issue.summary.match("cold"))}}:snowflake:{{/}} {{issue.key}} closed

Already looked over the documents as well, nothing outlines this scenario.

docs/jira-smart-values-text-fields/#match--

docs/jira-smart-values-conditional-logic/


Answers:
author: Bill Sheboy
body: Hi [@SKAdmin](/t5/user/viewprofilepage/user-id/4851545)

Perhaps try this one, which adds the grouping and wildcards to the regular expression, and then checks if the result is non-empty:

```
{{#if(issue.summary.match(".*(lightning).*").isNotEmpty)}}:zap:{{/}}
```

As needed, please adjust the regular expression if you do not want to return the search text embedded in other text.

Kind regards,  
Bill

comments: author: SKAdmin
body: Hi Bill - Thank you for the quick response.

Just had to make a modification to check for capital or lowercase.

{{#if(issue.summary.match(".\*(\[Ll\]ightning).\*").isNotEmpty)}}:zap:{{/}}


Tags: automation

condition

jira-server

server

slack

smart-value
Looking for a way to get slack notifications only for a specific request type ticket
Asked by George Hendrick:

Trying to find a bot that sends notifications only when a specified request type in a ticket is created to a Slack channel. I know you can get notifications when ANY ticket is created in a project but is there a way to specify it to only a specific request type? Any help would be much appreciated.


Answers:
author: Mikael Sandberg
body: Hi [@George Hendrick](/t5/user/viewprofilepage/user-id/5539879),

Welcome to Atlassian Community!

You can achieve this by using an automation, in its simplicity it would looks something like this:

![Screenshot 2024-07-09 at 11.05.34?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334431iC23F2509925491E8/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 at 11.05.34?AM.png")


Tags: cloud

jira-cloud
How to undo a bulk issue conversation migration?
Asked by Vishesh Bansal:

I was attempting to move an Epic from one board to another and in the process I took a wrong step which resulted in majority of the tasks/feature tickets becoming their own epics. Anyone know how I can reverse this change?


Answers:
author: Trudy Claspill
body: Hello [@Vishesh Bansal](/t5/user/viewprofilepage/user-id/4626982)

There is no "undo" option for bulk changes.

What was the filter you used to select the issues initially?

You will basically have to construct an appropriate filter to select those issues again and "move" them through Bulk Change to the correct issue type. I suspect if they had parent issues specified (i.e. parent Epics) that information may have been lost except in the issue history.


Tags: cloud

jira-cloud
Who added new user?
Asked by Dai G:

I'm getting notifications of new users being added to Jira and Confluence, but I don't know who is adding them? The audit log just says "user added to group" and the Author is Jira.

Any ideas how how I can find out who added these users?


Answers:
author: Matt Parks
body: I'm not exactly sure how Cloud works, but, if you are using the SSO functionality that comes with Jira Data Center, you can configure your settings to automatically add users to your Jira instance if they try to access Jira and don't already have an account.

This is under the JIT (Just In Time) Provisioning section and is just a checkbox that you can enable.


Tags: cloud

jira-cloud
Technicians Receiving Duplicate e-mails about tickets.
Asked by Bobby Darian:

Where should I go if my team is receiving duplicate e-mail notifications about tickets?


Answers:
author: Nicolas Grossi
body: [@Bobby Darian](/t5/user/viewprofilepage/user-id/5532785) in the user management section, see the groups that a user belongs.

Nicolas


author: Nicolas Grossi
body: [@Bobby Darian](/t5/user/viewprofilepage/user-id/5532785) You should check the notification scheme associated to your project to check if it is duplicated or just different event as usual.

HTH

Nicolas

comments: author: Bobby Darian
body: So one of the notification settings read "Group (IT Team)" how can I see who is in the IT Team group?


Tags: cloud

confluence

confluence-cloud
Is there a tool/feature to find where a custom field is used on your Jira instance?
Asked by Mart Postma:

Hi all,

We are currently doing some changes to our Jira instance by deleting, updating and replacing some custom fields which were created many years ago.

Since these fields have been created a long time ago by a former colleague, this "tribal knowledge" is unfortunately not accessible anymore.

The safe option would be for me to check every single filter, automation rule, board, dashboard, workflow validators/conditions, etc. to find if these custom fields are referenced in there. But that would be quite time consuming, as you probably can imagine...

Therefore my question - is anyone aware of a tool or feature which would help with this problem? It would make my task much easier!

Any other suggestion is also more than welcome. Thanks!


Answers:
author: Matt Doar _Adaptavist_
body: One low-effort approach is to rename the field XYZ to "Deprecated XYZ" and see what feedback you get. That should not break anything, except scripts that look up the field by name. Another phase is to move those fields to a new tab named Deprecated and wait for feedback.

Custom Fields admin also has the Last Used column that may help

But to do the job thoroughly does usually need DB queries in Data Center, or a backup dump of Cloud. I don't know of tools that will find all the uses of a custom field. Perhaps people have used ScriptRunner for this?


Tags: cloud

jira-cloud
Is it possible to link tickets from a Discovery Project to Software Project.
Asked by Sian Snook:

Is it possible to link tickets from a Discovery Project to Software Project.

Currently there is a an error when I link tickets from.

![Screenshot 2024-07-09 at 16.44.50.png](/t5/image/serverpage/image-id/334369iF85A61635E25D9E0/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 at 16.44.50.png")


Answers:
author: Brian Jones
body: What is the error?


Tags: cloud

jira-cloud