Why after open page in Confluence i can see issue "We've hit a snag"?
Asked by Veronika Davydova _ Shiji:

Refresh page not help. but for other colleagues, the confluence works fine   


Answers:
author: Jessica
body: Hi [@Veronika Davydova _ Shiji](/t5/user/viewprofilepage/user-id/5030050)

Generally when the page works for any other users, but the error display only for you, this can mean the issue could be in the browser itself, such as some old cached information, supported browser, outdated or even browser extensions.

In order to check that, we would like to ask you a few tests to confirm if that could be the case, before moving the investigation in another direction.  

Please follow the steps below in the suggested order:

* Make sure that you are running the latest version of the browser, so it will be [compatible with the Cloud environment](https://confluence.atlassian.com/cloud/supported-browsers-744721663.html)

<!-- -->

* Manually **disable** the browser **extensions** to avoid any of them possibly blocking the content to be loaded.
* Run [the browser in incognito mode](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop) to see if this affected by stored information on the browser.
* If running in incognito works, please, try clearing all the browser's temporary data from all time (usually **Ctrl+Shift+Delete** on **Windows or Command+Shift+Delete** on Mac) and also the following steps:  
  For example, [in Google Chrome](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en).
* Try on a **different** **browser**;
* Try on a **different** **machine** /**environment** so we can discard possible **different configurations.**

In case none of the above works, please provide some information on which browser are you using, browser version and let us know if any of the steps worked and which ones didn't.  

Regards,  
Jessica

comments: author: Veronika Davydova _ Shiji
body: Chrome ver. 105.0.5195.102   
Safari ver. 13.1.3 (15609.4.1)  

<br />

Confluence in Chrome works well. Confluence not supported Safari version 13.1.3?


author: Jessica
body: Thank you for the additional details, [@Veronika Davydova _ Shiji](/t5/user/viewprofilepage/user-id/5030050) ,

This was extremely helpful understanding what could be the issue.  

Indeed, it seems to be related to an issue with the browser Safari, as previous versions (current latest version 15.5) are returning some errors when accessing Confluence.

We do recommend the update of the browser Safari to the latest version. I found this guide covering how to [**Update Safari on Mac**](https://support.apple.com/en-us/HT204416) that might be helpful, but if you are unable to update the Safari browser (it could be related to the MacOS version), you may want to get in touch with your IT team/contact to review it.

If you are not allowed to update your Safari browser though, and want to keep this version, we highly recommend using another browser such as Chrome and keep all browsers up to date, to be up to our [supported on the latest browser versions.](https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/)

Hope this helps!  

Cheers,  
Jessica


author: Veronika Davydova _ Shiji
body: anyway, I think the behavior is strange, the page in Confluence opens for just a few seconds, that is, the page information is visible, after which an error appears


author: Fabio Racobaldo _Herzum_
body: Hi [@Veronika Davydova _ Shiji](/t5/user/viewprofilepage/user-id/5030050) ,

welcome to the Atlassian community!

Are u using a supported browser? <https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/>

It seems to be a clinet side error so there are no error on Confluence side.

Fabio

comments: author: Veronika Davydova _ Shiji
body: [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) Yes, sure. Today in the morning page work well.


author: Kishan Sharma
body: Hi [@Veronika Davydova _ Shiji](/t5/user/viewprofilepage/user-id/5030050)   

Welcome to the Atlassian Community!  

You can try updating your browser to latest version to see if that helps.  

This is a generic error message, there could be several reasons. The message at the bottom of the error suggests to ask your admin to contact [Atlassian Support Team](https://support.atlassian.com/contact/#/) and provide them the URL of the page. Atlassian Support need to check this problem against your site logs to understand what's causing it. Only your admin can give the access which support team will need to troubleshoot the issue.  

<br />


author: Veronika Davydova _ Shiji
body: We've hit a snag {#toc-hId--526098637}
--------------------------------------

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **o7di4b**

* Refresh page


Tags: atl-rvw

cloud

confluence-cloud