youngmon/atlassian-qna huggingface dataset:
How to track epic across Projects in Jira Cloud
Asked by Raquelle Carter:

Hi I'm new to Jira Cloud, but used Jira server product in the past. My current department needs a way to visualize/manage in relation to a roadmap epics across multiple teams. in the past i would've been able to create a board that used was populated by a filter(s) pulling from multiple projects. i don't have that option now. i'm not sure if i just don't know how to edit my jira cloud config or if my version of the product doesn't have that functionality.

Please help me figure this out.


Answers:
author: Mark Segall
body: Hi [@Raquelle Carter](/t5/user/viewprofilepage/user-id/5030053) and welcome to the community.

You can still create cross-functional board filters in cloud. However, one differentiating factor in cloud is how easy it is to create a **Team-Managed** project which is a dramatically scaled-down version of a **Company-Managed** project. Can you please confirm which type of project you're working with? This will be in the project settings at the bottom of the left navigation.

If you're on a Team-Managed project, you will be constrained to issues for that project. If it's company managed, you'll be able to change the board filter just as you did on server.


Tags: advanced-roadmaps

cloud
Why stories sometimes do not show up on my plan? Most stories do but some not?
Asked by Zsofia Kope:

I have the initiative filter bringing in the initiatives and associated epics and stories, but sometimes some stories do not show on the plan even though they are recent. They are not excluded from the plan.


Answers:
author: Daniel Capizzi
body: Hi [@Zsofia Kope](/t5/user/viewprofilepage/user-id/4570755)

We have a comprehensive write up which I'll link below on the various reasons that stories may be missing from your plan - I'd recommend to first have a look through that list and see if any of the reasons there address your situation!

<https://support.atlassian.com/jira-software-cloud/docs/troubleshoot-missing-issues-in-your-plan/>

If not, please feel free to reply here again with some more details about what you've tried from that article and I'd be happy to help as much as I can!

Cheers,

Daniel


Tags: advanced-roadmaps
Option to Share as image is not available
Asked by Rashmi Ratnani:

Hi

I am using Advanced Roadmaps. I do not see the option to download the view as an image. What am I missing?

Thank you.

![Share as Image.png](/t5/image/serverpage/image-id/214844i480BE3504B904384/image-size/large?v=v2&px=999 "Share as Image.png")


Answers:
author: Daniel Capizzi
body: Hi [@Rashmi Ratnani](/t5/user/viewprofilepage/user-id/5016756)

Are you using a Server/DC version of Jira? Unfortunately the Share As Image feature is only available on the Cloud version of Jira, so if you're using a Server/DC version this option won't appear.

Cheers,

Daniel

comments: author: Rashmi Ratnani
body: Thanks for the response, Daniel. It looks like we might not be using the Cloud version. :(


Tags: advanced-roadmaps
Custom Field is editable on Jira Portfolio plan whereas Its not editable on Jira issue page
Asked by Nallusamy Narayanaswamy:

We want to restrict user editing specific custom field value on Jira Portfolio plan. The specific field is restricted and editable only specific user on jira issue screens.

How to set it read only on Jira Portfolio plan as well.


Answers:
author: Daniel Ebers
body: Hi [@Nallusamy Narayanaswamy](/t5/user/viewprofilepage/user-id/3739959)
> The specific field is restricted and editable only specific user on jira issue screens.

is it correct that this function is brought in by an App? I only could imagine that this App is not compatible with Advanced Roadmaps or not even "aware" of it's presence.

Could you please line out a more in detail how the technical implementation looks like?

Thanks a lot!

Cheers,  
Daniel


Tags: advanced-roadmaps

server
Sharing of a Portfolio
Asked by Sofia Foradoula:

We are using Portfolio, and we have the problem that although we share a link in the team... whatever change is done by someone... it's not depicted in this shared link and no one can see the changes.... Need to share new link with updates again!

Could you pls advice which is the correct way to share a portfolio so that every change done is live visible to all using the same link?


Answers:
author: Nic Brough -Adaptavist-
body: What links are you sharing? A plan will show updates when people visit it, there's no static snapshot view of it.


Tags: advanced-roadmaps
Changes made by user in plain (Portfolio) are not able to view by other users
Asked by mettkitu mettkitu:

Hi All.

User has made some changes to the plan (portfolio) and saved the changes, still the other user are not able to see the changes that have been made.


Answers:
author: Daniel Ebers
body: Hi [@mettkitu mettkitu](/t5/user/viewprofilepage/user-id/5023951)

welcome to Atlassian Community!

Am I right what you are seeing is this option?

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/234816i739A0FA79995A75D/image-dimensions/264x220?v=v2 "grafik.png")

Or do you rather refer to the sync back with Jira when changes in Advanced Roadmaps were done affecting issues?

Thanks for a clarification!

Best regards,  
Daniel


Tags: advanced-roadmaps

server
Automation: is it possible to be redirected to newly created card
Asked by cybertrapped:

I created an automation button that is displayed in workspace; it creates a new card in a specific list.

I would like to have the newly created card opened for me to use it after I click the button and has been created. Is this possible?


Answers:
author: Carolina Lopez
body: Hey there!

Unfortunately, it's not currently possible to automatically be taken to the newly created card after clicking the button. However, when you use a board button, you'll see a message at the bottom confirming that the automation ran successfully. You can then click the "Details" button to view the card URL and access it easily.


Tags: automation

cloud

trello-cloud
PAGAMENTO POR ?REA DE TRABALHO
Asked by Jean Felipe Camillo:

Ol? pessoal boa tarde.

Fiz a aquisi??o do Plano Standard, por?m um dos membros da minha ?rea de trabalho, possui outra ?rea de trabalho. Ele precisa pagar por la tamb?m, ou por j? ser usu?rio standard, a sua conta ser? alterada na ?rea de trabalho dele tamb?m.


Answers:
author: Alisson Sartor
body: Ol?, Jean!  

Tudo bem? Espero que sim  

Ao assinar um plano pago do Trello voce transforma uma ?rea de trabalho a sua escolha nesse plano, nesse caso qualquer usu?rio que voce convidar para algum quadro que pertence a essa ?rea ter? os mesmos beneficios. Note que caso esse usu?rio seja um convidado da ?rea de trabalho ou de 2 ou mais quadros dentro dessa ?rea ? gerada uma cobran?a sobre o mesmo.  

Atenciosamente   
Alisson  
Trello Team


Tags: cloud

trello-cloud
new editing - how to turn OFF
Asked by John Reynen:

How can I turn off this new editor? It just adds needless white space, the default spacing in the card descriptions is terrible, how can I revert back?


Answers:
author: Seweryn Kalemba
body: Hi [@John Reynen](/t5/user/viewprofilepage/user-id/5573471) ,

On August 15th Trello has disabled legacy markdown editor in favour of new WYSIWYG editor and at the moment you cannot reverse this change.

I made a browser extension that brings markdown editor back though. You can check it out and let me know what you think.

Install for Chrome, Edge, Opera or Brave here: <https://chromewebstore.google.com/detail/better-trello/dnhdnenpngcecekbhklemaidbdpibiae>

Install for Firefox: <https://addons.mozilla.org/pl/firefox/addon/better-trello/>

comments: author: Heaven Ascension DIO
body: THANK YOU SO MUCH!!! you dont know how much this helped!


author: Konrad C.
body: Great extension!  
I can see it has more than one feature.  
Perhaps you could consider including the following one into it: <https://github.com/SosthenG/trello-shortcut-killer> ?


author: Konrad C.
body: [@Seweryn Kalemba](/t5/user/viewprofilepage/user-id/5439975)Your Firefox plugin turns off the new editor for card descriptions. But it doesn't do it for comments. Any chance it could do the same to comments?


author: Ivan-Korolenko
body: Thank you so much for this extension! It saved me from the horrendous new WYSIWYG Editor.  

Trello WYSIWYG Editor is made by people who don't know what good UX is and how important it is to not screw up notes of users who've been using your product for years. Their decision to force everyone to use it despite overwhelmingly negative feedback from the community shows Atlassian's dedication to making their users lives harder.  

And all that is probably because some manager at Trello bet his career on this feature, so now he has to force everyone to use it in order for it to not look like a waste of time and resources.


author: Seweryn Kalemba
body: [@Konrad C.](/t5/user/viewprofilepage/user-id/4476517) Thanks! I will consider including this feature into next release later this month.

Turning off the WYSIWYG editor for comments is a little bit tricky one, but I will try to make it work soon.


Tags: cloud

trello-cloud
Why do I get a button after I click the button I created to automate card creation?
Asked by cybertrapped:

I created an automation button to create a new card with title "{isodatetime} - SUMMARY," and when I click the button, another button appears.

Why is that?

![Screenshot_20240821-080157.png](/t5/image/serverpage/image-id/343026i29187ACB5A01A176/image-size/large?v=v2&px=999 "Screenshot_20240821-080157.png")


Answers:
author: cybertrapped
body: The box that pops up with the button's title is not another button, but the notification the action has been executed

?


Tags: automation

card

cloud

trello-cloud
How to set due dates for multiple cards at once?
Asked by Tom?? Marv?nek:

Is there a way to set due dates for all filtered cards? For example, I have multiple cards with overdue dates. I need to postpone them all for later. Can I do it for all of them at once? I do this often. It takes a lot of time to change it individually.


Answers:
author: Jan Gebauer
body: Hi Tom??,

I tried to look this up but I couldn't find an answer. I couldn't even find a PowerUp, which was rather unexpected.

So I tried to make one myself. I couldn't hijack the usual filters, so I made my own. The new filter applies to a singular list but it could apply to multiple or even the whole board, that's mostly up to you to decide.

Let me know if you're interested in taking this further.

Cheers,

Jan

![date_extender.png](https://community.atlassian.com/t5/image/serverpage/image-id/343321i2AE6E634F73BAFD2/image-size/large?v=v2&px=999 "date_extender.png")

comments: author: Tom?? Marv?nek
body: Thank you for your reply.

I am interested in that. I prefer to work it for the whole board.

As I understand, it would postpone every due date for for example 5 days so I would get different due dates at the end. Is it possible to postpone all cards for example to the next day at 13:00? So every card would have the same due date.


author: Jan Gebauer
body: It is possible to make it work for the whole board.

It is possible to set it up, such that every (due) card would have the same due date.

I'll see how much I can progress on this over the weekend. If you have any further wishes or thoughts, let me know on here or through trello@sunshineworks.eu.


author: Tom?? Marv?nek
body: Thank you. That would be awesome.


author: Rasmus Wulff Jensen
body: Hi [@Tom?? Marv?nek](/t5/user/viewprofilepage/user-id/5566012)

This free tool can do it: <https://trellotools.azurewebsites.net/BatchUpdate>

![03 15_59_53.png](https://community.atlassian.com/t5/image/serverpage/image-id/345269i13D27C0E58E070FE/image-size/large?v=v2&px=999 "03 15_59_53.png")

This little video show details: <https://www.youtube.com/watch?v=152sKUOuV2c>

comments: author: Tom?? Marv?nek
body: Thank you for your help. I will try it.


author: Rasmus Wulff Jensen
body: ?... If you wait 5-10 min I will release a new version that will also be able to move the due date dynamically (+/- x number of days in the future (sound you also need that ?))

![03 16_36_17.png](https://community.atlassian.com/t5/image/serverpage/image-id/345275i2AAEEFFD859E7B88/image-size/large?v=v2&px=999 "03 16_36_17.png")


Tags: cloud

due-date

filter
N?o estrou conseguindo acessar minha conta
Asked by ACR INCORPORA??ES:

Codigo de Verifica??o n?o aparece em meu celular.


Answers:
author: Vronik
body: Hi

Write to the support team to see if they can help you. I would tell you to check the email account to make sure you have not accidentally included a character different from your email account, because generally the reception is almost immediate.

<https://support.atlassian.com/>

If my answer helped you,  
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
Reset userdata
Asked by tromp_gerwin:

We have set up a trello planning board for our factory, but when we set up the assignees, we did this with non existing emailadresses because they did not have to log in to the system themselves. But now we DO want them to log in, buet we can not do a password reset because the mail does not exist and they can not login to trello.

Hope this makes sense en someone has a suggestion.


Answers:
author: Theodoro Reato
body: Hi Tromp,

Welcome to the community,

Do you still have access to your previous Trello account? Logged on your phone or browser? If you do, you can log in and invite the new accounts with the correct emails (you have to create an account with your correct email) as admin of the boards and then remove the wrong emails.

In case you don't have the account logged. You can try to log in by getting the correct email and password. - For security reasons, we don't have the tools to change the email address on behalf of the user. So sorry for that, but it is for your safety.- If you don't have the password, I'm sorry, but you won't be able log in without access to the mailbox (to reset the password). But from what you described I believe you have access or at least someone had to log in and create the board to invite those users.

Have a great day.


Tags: cloud

trello-cloud
how to buy only 2 licences for trello
Asked by Sneha Dangarwala:

Please help me to upgrade 2 licence in trello


Answers:
author: Alisson Sartor
body: Hello, Sneha!  

Do you still need assistance? Can you give me more details about it? Do you need two workspaces upgraded or one for two users?  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Todas atividades est?o sendo feito pela mesma pessoa
Asked by MKT ASD:

Como posso verificar quem est? fazendo cada atividade? Est? mencionando sempre a mesma pessoa devido as REGRAS ter sido criados pela pessoa "Ang?lica".  

![trello.png](/t5/image/serverpage/image-id/342995i0DB2565D7F648139/image-size/large?v=v2&px=999 "trello.png")


Answers:
author: Luciana Munhoz
body: Ol?! Tudo bem?  

As [Automa??es](http://%20https://support.atlassian.com/trello/docs/create-and-manage-automations/) s?o vinculadas ? conta que as criou, mas se aplicam ao quadro em que est?o ativadas. Elas executam automaticamente a??es no quadro em resposta a altera??es ( gatilhos de regras) que ocorrem no Trello.   

Por exemplo, se voc? criar a regra *quando um cart?o na lista 'Em andamento' for movido para a lista 'Conclu?do', arquive o cart?o* e ativ?-la no quadro, qualquer membro do quadro que mover um cart?o para a lista 'Conclu?do" acionar? a automa??o criada por voc? e, nas atividades, ela aparecer? com o seu nome, pois a automa??o est? vinculada ? sua conta. No momento, n?o h? uma maneira de criar uma automa??o n?o vinculada a uma conta.  

Neste seu caso, se a regra fosse desativada pela pessoa que criou, e cada membro fizesse a a??o manualmente, a? voc? conseguiria ver nas atividades quem realizou a a??o pois n?o seria disparada pela regra.   

Espero ter ajudado com a sua quest?o. :)


Tags: cloud

trello-cloud
I can't access my @whiteholeedu account. I can't log in with my account shown as administrator in th
Asked by Azizbek Quzibayev:

![photo_2024-08-21_16-06-42.jpg](/t5/image/serverpage/image-id/342953i0935C8B85303F2AA/image-size/large?v=v2&px=999 "photo_2024-08-21_16-06-42.jpg")![photo_2024-08-21_16-09-01.jpg](/t5/image/serverpage/image-id/342955iABE1150A312BB8FA/image-size/large?v=v2&px=999 "photo_2024-08-21_16-09-01.jpg")


Answers:
author: Renato Fagaraz
body: Hi, Azizbek!  

From your screenshot it seems like you're already logged in to @whiteholeedu!

If you're trying to log specifically into the administrator account from you screenshot, I'd recommend trying to recover your Trello account through the steps in this article -

<https://support.atlassian.com/trello/docs/recovering-your-trello-account/>  

Feel free to reply over here if you run into any hurdles, or create a ticket with the Atlassian team directly on <https://support.atlassian.com/contact/>  


Tags: cloud

trello-cloud
How to block Trello free trial in the Atlassian workspace?
Asked by Love Lindqvist:

Hi, our company is shifting over to Jira and Jira Work Management.  
But sometimes new users used to accidentally start Trello boards even if they dont have a Trello license.  
How can I as the company admin block Trello visibility for unlicensed users?  

Thank you


Answers:
author: Sal
body: Hi Love! At this time, there isn't a way for you, as an Atlassian admin of your organization, to prevent users from creating a Trello account or a Workspace or prevent them from subscribing to Trello.

However, there some alternatives you could try such as:

* Reaching out to the users who are currently using Trello, and ask them to delete their Workspaces and boards to ensure these users won't affect your Atlassian Guard billing costs.
* Deactivate their Atlassian accounts preventing them from accessing Trello and any other Atlassian product.
* Block Trello's access by implementing some network rules on your firewall that will block users from access Trello.

Here are some helpful resources you can share with your users when guiding them to leave and deleting their Workspaces and boards:

* Leave boards: <https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/>
* Leave Workspace: <https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/#Removing-yourself-from-a-Workspace>
* Delete Workspace: <https://support.atlassian.com/trello/docs/deleting-a-workspace/>

We're also collecting our users' feedback on this topic on our public suggestion here: <https://jira.atlassian.com/browse/CLOUD-11684>. I recommend visiting this suggestion, voting for it, and sharing your feedback there. This will help our team understand more about our customers' needs for user management and shadow IT controls. I hope this helps answer your question, Love.
????????????????????????????
Asked by Y I:

?????????????????????????

?????????????????

<https://chromewebstore.google.com/detail/better-trello/dnhdnenpngcecekbhklemaidbdpibiae>

???????????????????????


Answers:
author: K_ Tajima
body: ????????????????????????????????

???????????????????? Markdown ??????????????????????? ON ????????????

???????????????????????????????????????????????????????????????????????????????????

<https://community.atlassian.com/t5/Trello-discussions/Looks-like-on-August-15-we-ll-all-be-forced-into-the-WYSIWYG/td-p/2755072#M3914>
> There will not be a way to go back to the old mode after August 15. I know that's disappointing, so I want to share a little more about why we've made this decision. At this point, very few people are still using the old Markdown editor. For a long time, there wasn't much downside to keeping it around for people who preferred it, so we were happy to leave it as an option. However, that's no longer the case---continuing to support both of these experiences would slow us down---and so we had to make the tough call to remove the old Markdown editor from the small number of people who were still using it. I know that this isn't the news you were hoping for, but I hope that helps give some context to this decision.

???????????????????????????????


Tags: cloud

trello-cloud
Trello Bulter Automation Issue - Sending card description to emails but links not formatted
Asked by Clara Ip:

Version: 2.14-7-815 Mac Desktop version

Aim:

I was trying to create an automation that compiles all my cards on the list that day and sent it to my email.

I set the trigger to a certain time, and create a report with all the things I wanted to include (Card name and Card Description) and send an email to me with the report.

The formatting of the text in the description box were formatted fine. However, the markdown of the links is not formatted.

Expecting:

The link is formatted.

This is the format I have right now:

![Screenshot 2024-08-21 at 10.24.45.png](/t5/image/serverpage/image-id/342939i4CD06005D44C70F8/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 10.24.45.png")

This is what I am looking for:

![Screenshot 2024-08-21 at 10.31.38.png](/t5/image/serverpage/image-id/342940i31D41752E77A970E/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 10.31.38.png")

I believe that it is a bug and would appreciate an explanation or guidance on how to fix it if it is not a bug.

Thank you so much!


Answers:
author: Carolina Lopez
body: Hi Clara, welcome to the Atlassian Community!

After some testing on our end, we were able to reproduce what you're seeing and have now opened up a new bug report that you can find right here: [TRELLO-681](https://jira.atlassian.com/browse/TRELLO-681)

As of right now, I don't have an ETA on when this fix will be released, as it depends on various factors such as the team's backlog and the complexity of the bug itself. That being said, with the link I sent above, you should be able to watch this issue by clicking on **Start watching this issue**.

As a workaround, you can edit the card description, click the link, and unlink it before sending the email.  
![unlink.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349360i3411E9A52C7852AD/image-size/large?v=v2&px=999 "unlink.jpg")  


Tags: automation

format

markdown

trello-butler
Urgent! The board (cards) I was working on on Trello has disappeared!!!
Asked by Pamela:

Hello,

I need asap support from Trello/Atlassian because since my return from vacation, I no longer have access to my board (cards) in Trello. I was working on a free standard version. Thank you in advance for your help, Pamela


Answers:
author: Pamela
body: Problem solved! Sorry for the inconvenience

Have a good day!

Pamela
????? ??? ??? ?? 10 ?????. ????? ???? ?? ????? ???? ????? ?????? ???? ???????
Asked by nada mustafa:

??????? ??? ? ???? ?? ????? ??? Board

???? ??? ???? ???

???? Board ????

??? ? ???? ???? ???

?? ??????? ?


Answers:
author: Theodoro Reato
body: Hi Nada Mustafa,

We made some changes and you can have up to 10 collaborators on your Free Workspace ([more details here)](https://support.atlassian.com/trello/docs/workspace-user-limit/), and right now you have 9 collaborators. You're almost at the limit which is why you're seeing the message.

You have 2 Workspace members + 7 board guests.

You can manage the total number of collaborators on the Workspace members' tab (left side menu \> Workspace \> Members). Both tabs count, the Workspace members and the Guests, to the 10 collaborators total.

I hope this helps, have a great day.


Tags: cloud

trello-cloud
Billing
Asked by Catalina Novoa:

Can I pay monthly instead of per year?

Thank you


Answers:
author: Josh Costella
body: Hi [@Catalina Novoa](/t5/user/viewprofilepage/user-id/5572742)

There are monthly and annual billing options. All the details can be found here:

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Let me know if you have any other questions!


Tags: cloud

trello-cloud