youngmon/atlassian-qna huggingface dataset:
Account is suspended!!
Asked by York Yang:

Hi, my account is suspended due to an expired credit card. I have updated the payment but it's still suspended. I need this to be resolved asap but when I file ticket, it's only a level 2 priority. I'm wondering how I can make this level 0? this is really urgent because it's affecting the company business immediately. Can someone help look into it? the ticket number is CA-2350687. Really appreciate it.


Answers:
author: Andy Heinzer
body: Hi,

It appears that the site has been reactivated per <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2350685>

I hope that helps.

Cheers,

Andy


Tags: cloud

confluence-cloud
How to add a report on an article
Asked by Remy Levi:

I am following the instructions [on this article](https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html)

But was not able to reproduce the steps.

Can you help me?

Thanks


Answers:
author: Jack Brickey
body: Hi [@Remy Levi](/t5/user/viewprofilepage/user-id/3589000) , are you on server or DC? Those instructions are specific to those platforms. If on cloud, which reports do you wish to add to your pages? Here is an article that might help. [use-jira-and-confluence-together](https://support.atlassian.com/confluence-cloud/docs/use-jira-and-confluence-together/)

comments: author: Remy Levi
body: Thanks! Was very helpful!


Tags: cloud

confluence-cloud
Migrating a wiki from GitLab to Confluence Cloud
Asked by Zack Howard:

Hello y'all! I am brainstorming ideas on how to make this task as easy as possible. We currently have a few too many ways that people in our company are storing documentation. Of course I prefer most of it to be housed in Confluence. A large portion of our documentation currently resides in GitLab, where it is stored as Markdown (.md) files.   
We are considering creating a python script that will go through Confluence's REST API and GitLab's API to pull the files from there and create new spaces/pages in Confluence. I was wondering if anybody in the community had experience doing this, or if anyone here might know some easier ways of going about this? I've seen addons in confluence that mirror what is in GitLab, but I am looking for a solution so we can get rid of everything in GitLab.  
Any tips or suggestions in general would be helpful too!

Side note: All of the documentation that is now in GitLab was very recently migrated over from BitBucket. There are still copies of everything in Bitbucket, so if it is easier to migrate from BitBucket to Confluence we can try that route as well!


Answers:
author: Aron Gombas _Midori_
body: There is an interesting project that syncs MD docs from Git to Confluence pages! You can consider your migration a "one-time sync", of course.

I never tried the tool, but it has quite some stars on GitHub, there it is definitely worth a try!

Links:

* Story: <https://samizdat.dev/use-markdown-for-confluence/>
* Tool: <https://github.com/kovetskiy/mark>


Tags: bitbucket-cloud

cloud

confluence-cloud

gitlab
Unable to Invite user
Asked by Louisa Voice Support:

A user (dale@bvi.net) was denied access to the BVMI space and was given the message 'you don't have permission to access this content'. I couldn't resolve the issue, so I deleted Dale's account through the administration-\>directory section, double-checked that the user was not in suspended or deactivated mode. I also exported the users via a CSV file to ascertain that Dale was not a user in the system. When I try and add Dale as team member, an error message is displayed that states that 'invite cannot be sent for an account that is deactivated or suspended. Restore their access or remove the account and try again.' I cannot remove the account or restore their access because the account is not there.

Any help on next steps is appreciated.

Peter


Answers:
author: Brant Schroeder
body: [@Louisa Voice Support](/t5/user/viewprofilepage/user-id/5218285) Welcome to the Atlassian community.

You will need to submit a support issue to Atlassian here: <https://support.atlassian.com/contact/>


Tags: cloud

confluence-cloud
Is there a way to limit the Space Admin suggestion list to only actual space admins?
Asked by jeremyn:

I've gotten the request to remove non-space admins (ie product, site and org admins) from the suggested list of contacts when the user is given the list of "space admins"  

For instance, if you add a user to a page restriction you are allowed to add people who do not have space access. When you do this they are added, but disabled and have a message that says "Needs access to space first. Contact a ++space admin++ ". Clicking space admin gives you a pop over with every person in the org who has access rights, including a few Atlassian support employees at any given time.  

Our organization has processes around how to get access, and at a space level only space admins should be granting it...not product, site, org or Atlassian people...would be nice if we could not show all the people who are not actually space admins.

![too-many-admins.png](https://community.atlassian.com/t5/image/serverpage/image-id/257016iF7EDC8AAE215BAD9/image-dimensions/391x381?v=v2 "too-many-admins.png")  

So, I guess finally to my question, if it wasn't obvious by now: Does anyone know if there is a config that can control what is listed in these suggestions?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@jeremyn](/t5/user/viewprofilepage/user-id/4907373)

I'm not sure we can tamper this functionality.

comments: author: jeremyn
body: That is what I was expecting, but I was hopeful there was some magic way I could fix it.


author: Alex Koxaras _Relational_
body: Sorry [@jeremyn](/t5/user/viewprofilepage/user-id/4907373) :(


Tags: cloud

confluence-cloud
How to get the last modified by in the Confluence Automation?
Asked by gkaur:

How to get the smart value for the user who last modified the page?   

I am trying to use it to send a Teams message when the page status is changed.


Answers:
author: Dan Breyen
body: Hi [@gkaur](/t5/user/viewprofilepage/user-id/5218263) welcome! I found this page in the Atlassian Knowledge Base: [Confluence Smart Values](https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/)

I don't see who modified it as an option. You can get the date it was modified if that would help.

I see a Suggestion was submitted to add that. You can vote and watch that here: [CONFCLOUD-75149](https://jira.atlassian.com/browse/CONFCLOUD-75149)

Hope that helps.


Tags: cloud

confluence-cloud
How to customize Create Jira Issue screen in Confluence
Asked by Harjot Kaur Gill:

Hi,

I am trying to edit the create Jira issue dialog box in confluence. Could someone help me?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Harjot Kaur Gill](/t5/user/viewprofilepage/user-id/5218262) and welcome,

currently you can't edit jira issue macro in order to add/remove fields. Please take a look to the following documentation <https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/#Creating-a-new-issue>

***Limitations***

*The Jira Issues macro will notify you if it is unable to create an issue in the selected project. This may be because the project has a required field, field configuration or other customization that is not supported by the Jira Issues macro. In this situation you will need to create the issue directly in your Jira application.*

There some external apps for this purpose like <https://wiki.vertuna.com/display/FORMS/How+to+create+a+form+to+create+a+Jira+issue+from+Confluence>

Hope this helps,

Fabio


Tags: cloud
Export CSV option missing
Asked by Dave Hattig:

I use to be able to export spaces by exporting to CSV and then importing into another instance. That is no longer an option I have now. Have things changed?  

I am a Atlassian org admin, site admin all kinds of admin, but still don't see.

Thanks for any assistance with this.


Answers:
author: Andy Heinzer
body: Hi,

Yes, there was a problem with this particular feature rolling out, as a result many sites that had this new feature might not currently have it available. We can still manually re-enable this, but to do so manually, we need to create a support case in order to track this. That support ticket needs to be created with the specific site in question where you want to see this feature.

<https://support.atlassian.com/contact> to create these.

If you have any problem with creating that support ticket, please let me know the specific site where you want to see this feature and I can create this support ticket on your behalf.

Cheers,

Andy


author: Andy Gladstone
body: [@Dave Hattig](/t5/user/viewprofilepage/user-id/4095419) where are you looking? The image below shows the options that are visible when clicking on the sidebar Space Settings -\> Manage Space.

![Space Settings.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/257028i56F08B5C9A3E6439/image-size/large?v=v2&px=999 "Space Settings.PNG")

comments: author: Dave Hattig
body: Looking in that same location. I think Andy H. explains why. Thanks for the response.


author: Peggy Creek
body: [@Dave Hattig](/t5/user/viewprofilepage/user-id/4095419) have you had a resolution for this issue? I went to export a space as I have done previously and I noticed that the CSV option is missing now too.  

![Confluence space export options.png](https://community.atlassian.com/t5/image/serverpage/image-id/257410i96E0C728CC68A9EE/image-size/large?v=v2&px=999 "Confluence space export options.png")


author: Patrice Vaquant
body: Hi !  
I face the same issue. It seems to work only one time.   
I tried to give admin access to another user--\> Same results


Tags: cloud

confluence-cloud
My confluence site was deleted for no reason
Asked by Emil Madsen:

Hello community,

As there was no way to contact support about my issue I'm trying with a post here.

My confluence site was apparently deleted, I used it to store all my notes and resources about brewing. Because of work I had stopped brewing for about a year and therefore didn't visit the page in that time, when I try to go to the page now I'm met with this:

![Screenshot 2023-05-12 184413.png](/t5/image/serverpage/image-id/256980i13433C040265040A/image-size/large?v=v2&px=999 "Screenshot 2023-05-12 184413.png")

Trying to contact support is impossible as they won't recognise my url:

![Screenshot 2023-05-12 184518.png](/t5/image/serverpage/image-id/256981i722402CB89DC4C15/image-size/large?v=v2&px=999 "Screenshot 2023-05-12 184518.png")

I'm quite unsure of what to do, I've tried searching for this issue on the web but found no help. All my years of brewing research (4+) and personally developed recipes etc. was there and only there.

I never got an email about the termination of my site or was given any kind of warning.

Hopefully I can get the attention of Atlassian to help me restore this data.

I guess this is a lesson to always store data locally..


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Emil Madsen](/t5/user/viewprofilepage/user-id/5218147) ,

please take a look to the following article <https://community.atlassian.com/t5/Trust-Security-discussions/Contract-Termination-amp-Data-Deletion/td-p/1316109> that should clarifies your doubts.

Fabio

comments: author: Emil Madsen
body: I'm sorry but this is of no help to me. I wasn't subscribed and was using the free product.


author: Emil Madsen
body: My big gripe is that I never received an email about my site getting shut down and data deleted, effectively destroying 4 years work.


author: Emil Madsen
body: I now found a few posts on this forum describing inactivity causing deletion of site/spaces, but I never received a single email about this. According to Srinatha T from Atlassian (<https://community.atlassian.com/t5/Confluence-discussions/If-your-site-continues-to-remain-inactive-it-will-be-deactivated/td-p/2043944>) there should've been several emails sent.


Tags: cloud

confluence-cloud
Table Transformer - underscore replaced in Hyperlink
Asked by Shikha Saka:

Hello,

I am using Table transformer to generate a hyperlink and have tried both methods below. For whatever reason, the generated link replaces 2 underscores in the original URL with asterisks (\*). Does anyone know why and how to get it working?

FORMATWIKI("\[Click here\|" + T1.'Task Link' + "\]") AS 'Check the required info',

FORMATWIKI( "\[Bla-bla link\|" + T1.'Task Link'-\>tfView-\>match("href=(\[\^ \>\]\*)")-\>1-\>slice(1, -1) + "\]" ) AS 'New Link',

Generated link has below replacements but some other underscores are not replaced.

[https://YYYY.com/req\*ticket....task\*query](https://YYYY.com/req*ticket....task*query)...  
<https://YYYY.com/req_ticket....task_query>..

Thanks for help.


Answers:
author: Katerina Rudkovskaya [Stiltsoft]
body: Hi @Shikha Saka,  

Please try to use commas instead of pluses for your SQL query - it may help to preserve initial cells' formatting.For me the original query somehow works fine regarding your example link, the underscores remained as they were.


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-transformer
Error when making a backup
Asked by Ronald Breijer:

I recieved the following error when trying to make a backup.

/opt/micros/data/ExportRunnerImpl-DBIEtoAOXML5246197280839072981: No space left on device

Timestamp: 2023-05-12T13:50:14.620899277

The error message also says to contact Atlassian support.

Can you please fix the issue?

Regards,

Ronald


Answers:
author: Dan Breyen
body: Hi [@Ronald Breijer](/t5/user/viewprofilepage/user-id/3756195) . I'm not experiencing that issue with my cloud instance so it's not currently a system wide issue. I found a JIRA at Atlassian with your issue. [CONFCLOUD-75367](https://jira.atlassian.com/browse/CONFCLOUD-75367) It should have been addressed by now. I would try to see if you can reply on the ticket that it's still an issue for you since you have the free Confluence.


Tags: cloud

confluence-cloud
Move Cards authority
Asked by Mohamed Alnazeer Abdallah Albadri:

++what i should do to give the authority of moving Cards only for the person(s) Who assigned to the card/task in trello++


Answers:
author: milynnus
body: [@Mohamed Alnazeer Abdallah Albadri](/t5/user/viewprofilepage/user-id/5002320)

I don't think you can within Trello Automation. I had previously make it work with a webhook for cards on a particular list because client need only only the approver to make the move following a review.
Is there a way to adjust the width of my list
Asked by bespokegiftco:

I would like to make my list thinner so I don't have to scroll the page side to side.


Answers:
author: G subramanyam
body: Hi [@bespokegiftco](/t5/user/viewprofilepage/user-id/5002292) welcome to the Atlassian community.

I may understand you might be using Safari/ Chrome/ Edge browsers. However, for your requirement, their is this browser extension named "**[Trello Super Powers](https://addons.mozilla.org/en-US/firefox/addon/trello-super-powers/)**" to check.


author: Dave Liao
body: [@bespokegiftco](/t5/user/viewprofilepage/user-id/5002292) - can you please include a screenshot of what you're trying to adjust?

comments: author: bespokegiftco
body: ![Screen Shot 2022-08-05 at 3.29.25 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/209806i9BFA590D1E9A4BA0/image-size/large?v=v2&px=999 "Screen Shot 2022-08-05 at 3.29.25 PM.jpg")


author: Dave Liao
body: Ah, this is Trello (not Confluence)!

I don't think there's a Trello-native way to adjust the column width. ? Hopefully I am incorrect?

Workaround if you're on a Mac: try adjusting the scaling of your display to show content in a larger scale.


author: bespokegiftco
body: Ah ic, sorry I had no idea what confluence meant. I was selected by default so I just left it.


Tags: cloud

confluence
Quantity of actions when using buttons on Trello
Asked by Paulo Herculano:

Hi,

I've reached the limit of actions when using a button, but there's one more thing that I need to do. So my question is, is there a way to clean every custom field in only one action, clean more checklists (but not all of them) also in one action, or even a way to create more items inside a checklist with only one action?  

Any of them would help me to complete this process.  

I've to clean all the custom fields and 8 checklists (we have 14 in total).

After that, I need to re-insert some items on 2 of these checklists and I'm reaching this limit of actions.

Thanks in advance


Answers:
author: Paulo Herculano
body: I've combined my button with a new rule to complete this task.

Thanks

comments: author: Felix
body: Can you post an example of what your command looks like right now and maybe what you'd like it to look like? It's hard to tell how to help, without a concrete example.
Question around creating a Sales process
Asked by Mark Teguns:

Hi,

I am new to trello, and hoping someone can help me. I would like to create a sales process for my team that each employee could use to track their progress for each prospect the meet with. Almost like a living checklist.

Example of vision : Sales process needs to always do X Y Z

Client 1 is in Y stage Client 2 in X and I can see all of this.

Is this possible?


Answers:
author: Violetta Chernobuk
body: Hi [@Mark Teguns](/t5/user/viewprofilepage/user-id/5002187)   

I'm Violetta from the Planyway team:)  

I believe that it'd be handy to use a Kanban Trello board together with a calendar view for all sales appointments and deadlines. You can make a board split by deal stages with Trello lists. A card can be a prospect and inside you can create tasks.

![Visualize your sales pipeline](https://files.planyway.com/assets/3.0.417/img/templates-landing/sales/features/pipeline.svg)

Then you can schedule cards on the calendar or timeline split by team members with [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity). Or you can either schedule checklist items. Also, if needed, you can set up Google Calendar integration so that sales managers can easily schedule meetings with customers.

![Keep track of your sales activities](https://files.planyway.com/assets/3.0.417/img/templates-landing/sales/features/week-view.svg)

Here's our Sales use case: <https://planyway.com/templates/sales>

Let me know if you have any question:)


author: Antonio Panea
body: Hi [@Mark Teguns](/t5/user/viewprofilepage/user-id/5002187) ,

welcome to the community!

I would suggest taking a look at [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa) and [Crmble templates](https://trello.com/templates/sales/a-crm-&-sales-pipeline-by-crmble-uRlZ49PP). You will get how to make Trello a CRM step by step in a few seconds!

I hope it helps!

Cheers

Toni
On card update send http request
Asked by Michael Prystal:

Is there any rule that can be done for "on card update'? Like if description is changed, send a request?


Answers:
author: milynnus
body: [@Michael Prystal](/t5/user/viewprofilepage/user-id/4991004)

In general you use http request as part of the automation following any trigger you set. If you have to go beyond an existing trigger, you have to use webhook to watch a board, card, list or member.
I have removed team members from a board but they still can view it in their recently viewed boards?
Asked by Jennifer:

I have removed a team member from boards they no longer need to be a part of but they still see them in their recently viewed boards and can click on them and they open. They have logged out and back in to trello but the recently viewed boards remain the same. Any help on how to re-set the recently viewed boards? or remove that access?


Answers:
author: Rafael Dill
body: Hi Jennifer, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

If they are members of your Workspace they can still see the boards if the boards are not private.

When you set them to private, users that are not a part of the board can no longer see them.

You can take a further look here - <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/> for more details on how this works.

I hope this information helps, let me know if you have any other questions and I'll be happy to help!

Cheers,  
Rafael  
Atlassian Support - Trello  
ATLASSIAN
Trello for Non-Profit
Asked by Nicholas Stewart:

Hello Everyone.

I've been a long time user of Trello for my own company and I am also a board member of a small Non-profit organization. I saw that Trello offers Non-profit discounts and I just filled out the application on behalf of the Non-profit Organization. However, one of the criteria is that the Non-profit needs to have an email address with the Non-profit's domain name. (Ie. "@Non-profit-Name.com" but we do not currently have a domain name for the organization because the board members use their own personal email address for communication. When I filled out the application, I used my own email address which is already registered with Trello.

Does anyone know if this will be an issue? I would have to have the request denied simply because we do not pay for our own email domain.

Thanks so much!


Answers:
author: Vishaal S
body: Hi Nicholas,

Good day to you :)

It looks like one of my colleagues reviewed your request on the community license request and got back to you with the community license discount on the workspace of your choice :)

Do let me know if you've more questions. I'd be happy to help


Tags: charity

licence
Consistency across devices
Asked by MW:

I want to have features I have via an online extension (List Highlighter) visible across devices, including the desktop app and my tablet's app. There seems to be no way to do any of what I can do via my browser when I am not using a browser.


Answers:
author: Nathan Smith
body: Hey [@MW](/t5/user/viewprofilepage/user-id/4775863)

Any extensions like this are browser-specific so if you want to use it on multiple browsers you'd need to enable it on those browsers but this also means that their functionality is limited to when Trello is being used in a browser as it changes settings locally on that device only.

If you want to be able to use this functionality across web and desktop versions of Trello, I'd recommend reaching out to the team who develop the extension to see if they're able to convert their extension into a Power-Up instead as Power-Ups also apply to our desktop app.