youngmon/atlassian-qna huggingface dataset:
Create a Jira issue from a MS Teams task list?
Asked by Apryl Harris:

Hi,  
Use case - User wants to create Jira issues directly from an MS Teams ++*Task*++ list.  

I have not been able to find any documentation on this. And I have tried it and do not find the capability to do this based on the specific use case.  

Can anyone offer any assistance?  

Thank you.

*Note: We are already aware of the ability to create Jira issues from a chat and the ability to see the Jira issue(s) in MS Teams, as well as notifications.*


Answers:
author: vikram
body: Hi [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328)

Welcome to Atlassian Community.

You can go through the below knowledge document for creating issues from MS Teams:-

<https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/>

Vikram P


Tags: cloud

jira-cloud
Add a label using Automation without overwriting previous labels -- Add/Remove does NOT work
Asked by Kathy Dickason:

I am having the same problem as documented here:

<https://community.atlassian.com/t5/Jira-questions/Add-a-label-using-Automation-without-changing-removing-existing/qaq-p/1307797>

I am using the option to Add/Remove values and have specified my label in the top box and left the bottom box blank. My label is overwriting any existing label. I see no real fix for this issue. Is it a known bug? Does anyone have a fix?


Answers:
author: Ekaterina Smykova
body: Hello [@Kathy Dickason](/t5/user/viewprofilepage/user-id/3909439) ,

Could you please give the screenshot of the rule?

comments: author: Kathy Dickason
body: I didn't have the "Copy from issue" tag in there before and recently added it. That seems to help retain the old label value instead of wiping it. This was stated in the link I sent above. But why do I need this if I am choosing to Add EpicPointUpdate to the Label? Is this a bug? I'm afraid to turn on this automation as in the link I provided above, the author stated that this only works sometimes!! I cannot afford the risk of having this this wipe out the current label again. Will having the "Copy from issue" in there prevent that from happening?

![auto.png](https://community.atlassian.com/t5/image/serverpage/image-id/346322iE99626A86A4D5D6A/image-size/large?v=v2&px=999 "auto.png")


Tags: data-center

jira-data-center

jira-server

server
REQUEST_EGRESS_ALLOWLIST_ERR when using fetch to call jira api
Asked by Tim Pew:

Writing my first forge app to add a custom JQL function which calls the jira api via fetch, and no matter what I've tried in the manifest.yml I still get the REQUEST_EGRESS_ALLOWLIST_ERR.

This is what I currently have in the yaml:

permissions:  
external:  
fetch:  
backend:  
- 'https://\<my-jira-instance\>.atlassian.net/rest/api/3/search'  
scopes:  
- read:jira-work  
The javascript line in question is "

const response = await fetch(\`https://\<my-jira-instance\>.atlassian.net/rest/api/3/search?jql=parent=${issueKey}\`);  
Any thoughts what I'm doing wrong?


Answers:
author: vikram
body: Hi [@Tim Pew](/t5/user/viewprofilepage/user-id/5583521)

Welcome to Atlassian Community.

I too feel that their might be small difference in yaml file, can you please check below knowledge document for api call

<https://developer.atlassian.com/platform/forge/runtime-egress-permissions/>

vikram P

comments: author: Tim Pew
body: I've reviewed that document previously, and I've actually switched from using fetch to using requestJira with the route tagged template, but I still haven't got it to work, and I'm still getting a regress error even though the document you referenced indicates that calling the jira API shouldn't require any egress permissions.


author: vikram
body: Hi [@Tim Pew](/t5/user/viewprofilepage/user-id/5583521)

Can you post the what changes you have done and the error you are getting.

You can also get error info from \<jira-home-directory\>/jira/logs

can you post the error from this log also.

Vikram P


author: Tim Pew
body: This is the call that's getting the error:  
const response = await api  
.asApp()  
.requestJira(route\`/rest/api/3/search\`, {  
method: "POST",  
headers: {  
"Content-Type": "application/json",  
"Accept": "application/json"  
},  
body: bodyData  
});  
and the error I get is:  
\[REQUEST_EGRESS_ALLOWLIST_ERR: URL not included in the external fetch backend permissions: /rest/api/3/search. Visit go.atlassian.com/forge-egress for more information.\] {  
status: 403


author: vikram
body: Hi [@Tim Pew](/t5/user/viewprofilepage/user-id/5583521)

Try to check the below url, it might help.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-post>

--- instead of .asApi

--- try using user

Vikram P


Tags: cloud

jira-cloud
When using JIRA filter, how to make it display all content instead of first item "+x"
Asked by Jerry Yen:

When using JIRA filter to display tickets and ticket fields, we have a custom field that may contain several items. On the JIRA filter display it's only showing the first item "+x".

For example, for "impacted business units", if I have 4 items like "IBM", "NVIDA", "MSFT" and "Apple", it will show "IBM +3".

How do I make it display all items by default like:

IBM

NVDIA

MSFT

APPLE

This is critical as we copy/paste the filter output to Confluence page \& PDF export for auditing purpose.


Answers:
author: John Price
body: Hi [@Jerry Yen](/t5/user/viewprofilepage/user-id/5343400) -

See <https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-show-all-labels-in-a-filtered-search/qaq-p/2643570> which is the same question from about 6 months ago. I tested and was able to view all labels by clicking "Go back to the old issue search" in the ellipses menu on the filter results page, and I sent feedback that I was switching back so I could view all labels.

I was able to see the labels in Confluence and PDF using these steps:

1) embed Jira Issues macro in a Confluence page (dynamic).  
2) Show the labels column in the macro.  
3) Export to PDF.  

That worked for me, though you made have to fiddle with page width and PDF format if your table is too wide. Screenshot of the solution:  

<br />

![confluence jira labels.png](https://community.atlassian.com/t5/image/serverpage/image-id/345403iADF93EFA40EEF035/image-size/large?v=v2&px=999 "confluence jira labels.png")

comments: author: Jerry Yen
body: Thank you. I was able to use the "old issue search" to get the desired output, at least for now. It came with the warning message "While you can use the old issue search now, we'll be moving you to the new issue search eventually."

Using "old issue search" didn't fix all issues. The start deployment time still shows "in 6 hours" instead of actual date/time (which is required for copy/paste to reports for auditing). But that's for another JIRA question...


author: John Price
body: See also <https://support.atlassian.com/confluence-cloud/docs/wide-tables-may-be-cut-off-in-pdf-export/> for the PDF cutoff issue.


Tags: cloud

jira-cloud
How to make deployment start/end time display the actual date/time instead of "in x days"
Asked by Jerry Yen:

Hello,

We're in process of migrating to JIRA cloud and for whatever the reason, when using JIRA filter to display list of tickets, the start/end time shows "in x days" instead of the actual date and time unless if you hover your mouse over it.

This is not acceptable as we copy the filter contents to confluence page as auditable artifact and need the actual date/time. How do I disable this "in x days" feature or force display of actual date/time?


Answers:
author: Jerry Yen
body: I have already tried revering to the "old search" and it's still showing date/time as "in 6 hours".


Tags: cloud

jira-cloud
How do I see old tasks assigned to the Done column?
Asked by Elise:

Hi,

We were using the Done column and realised after a certain period of time the tasks assigned to the Done column would be archived/disappear.

Is there a way to access/view these tasks again or unarchive them?


Answers:
author: John Funk
body: Hi Elise - Welcome to the Atlassian Community!

If you click on the Search box in the top navigation bar, you can enter some information such as a name or part of the key of the issue.

Or when you click in the Search box you can then click on the Advanced Issue Search link in the bottom of that pop-up. Then you can provide lots of search criteria to find your Done issues. One example would be:

project = ABC and statusCategrory = Done

comments: author: John Funk
body: Team-managed projects by default only show the Done issues for two weeks on the board and then they disappear. If you need something more powerful/flexible, you can create a second board. Here is some guidance on how to do that is you want. If the article is helpful, please give it a Like. :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Jeroen Poismans
body: Hi Elise and welcome to the Atlassian community!

I am assuming you are using a KanBan board here. Once a task is done it will "disappear" from the board, depending on your board's configuration. This makes sense because those tasks aren't subject to follow up anymore.

When viewing your board you (or the admins of the board) can go into the Board settings:

![Screenshot 2023-07-13 at 09.17.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/268525i6D7F06A7418EEE1E/image-dimensions/164x179?v=v2 "Screenshot 2023-07-13 at 09.17.24.png")

In the general tab at the bottom you will find this setting to determine how long "done" tasks will remain on the board.

![Screenshot 2023-07-13 at 09.15.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/268528i95BC8646B340663C/image-dimensions/393x94?v=v2 "Screenshot 2023-07-13 at 09.15.04.png")

Those tasks however are not archived, deleted ... They are still there, just not on the board. When you go into issue search or the project, you will find those issues again (via Filter \> View all issues) applying the correct filter.

Jeroen

comments: author: Elise
body: Hi thank you for this. Is this for a Jira Work Management Board? This looks like it might be for a Trello KanBan Board as I cannot see these options in Jira. I am in a team-managed project.


Tags: cloud

jira-work-management-cloud
Admin settings for assignee field on forms
Asked by Lawrence Brown:

Hello!

I'm using Jira Work Management to create a form that allows users to make requests. When editing the form I see the assignee field is unsupported with the following message:

This required field is unsupported, contact admin to make the field optional.

![Screenshot 2023-07-13 at 16.32.28.png](/t5/image/serverpage/image-id/268674i8E334969B19540B1/image-size/large?v=v2&px=999 "Screenshot 2023-07-13 at 16.32.28.png")

Can anyone help guide me why this is happening and what admin settings I need to change to enable this?

To confirm, I have admin settings but can't seem to find anything that connects to this feature after a few hours of going through panels.

Thanks so much


Answers:
author: John Funk
body: Hi Lawrence - Welcome to the Atlassian Community!

I think Atlassian views it as the requester should not be assigning the work, but someone else in the team performing the work. Therefore the Assignee field is not supported. I don't see that changing anytime soon.

So a work around is to include another field with maybe a dropdown with selected values. Then based on the value, you can create an automation rule that will assign the issue to the appropriate person as soon as the issue is created.


author: Fazila Ashraf
body: Hi [@Lawrence Brown](/t5/user/viewprofilepage/user-id/5267288)

Unfortunately 'Assignee' field is not supported in the JWM form yet

See <https://jira.atlassian.com/browse/JWMCLOUD-224>


Tags: cloud
Send emails from Outlook to Jira Work Management projects
Asked by Kyana Campos:

Hi,

I?m working on a JWM project but I need to add a request type to create new issues based on an email (just like in JSM) but cannot find how to configure it.

Thanks,

Kyana


Answers:
author: John Funk
body: Hi Kyana,

The Request Type field is not available for JWM projects - just JSM. You would need to setup the normal email handler function to create issues from Emails if that is what you are looking for.


Tags: cloud
Automatic (time) adjustment from task to subtask
Asked by Thomas Bartsch:

If I create a subtask of a task and then change the time of the subtask, for example in the timeline, the time of the parent task automatically adjusts to the time (start time and end time) of the subtask. But I want to schedule the subtask independently from the parent task.  

The same happens if I change the time of the parent task instead of the subtask. Then again the subtask takes exactly the start and end time of the task.  

I'm new to Jira - maybe the question is a bit stupid but I have no idea how to resolve this described (time) relationship.  

I would be very grateful for a tip!


Answers:
author: Mark Segall
body: Hi [@Thomas Bartsch](/t5/user/viewprofilepage/user-id/5266119) and welcome to the community!
> change the time of the subtask

What "time" are you changing on the sub-task? You should be able to provide an isolated **Due Date** on the sub-task from the parent to provide the delineation.

If your goal is to separate into different **sprints** then you're getting expected behavior. From a sprint perspective, sub-tasks always follow their parents. Instead, you'd be better served using another Task with a link type of "Blocks" against the original parent task. This would allow the two to exist in different sprints, but still show that they are related.

comments: author: Thomas Bartsch
body: Thank you very much for your reply!  
For the start and end time, I have two identical form fields in both the story and the subtask.  
Start Time: Form Field: Start Date  
End Time: Form Field: Due Date  

Finally, I have a small project with corresponding subtasks. These subtasks have different times. Where the project runtime has a fixed time.  

So I have to schedule different subtasks with logically different time requirements within a fixed project runtime.  
This requirement seems pretty normal to me.  
I wonder why I can't easily schedule something like this in Jira.  

Thanks for your effort!


author: Mark Segall
body: Hmm - I'm not aware of changing the due date on a parent or sub-task automatically changing the date on its child/parent respectively. Has any automation (Project Settings \>\> Automation) been configured in your environment?


author: Thomas Bartsch
body: Automation ... not that I knew. My Jira environment is very fresh and I have not created anything like that.


Tags: cloud

jira-work-management-cloud
Ver subtareas en tablero
Asked by Javier Jaraba:

Estoy usando Jira Work Management, y no puedo ver las subtareas en el tablero. Hay alguna posibilidad de hacer que se muestren?


Answers:
author: John Funk
body: Hola Javier,

?Las subtareas utilizan un flujo de trabajo diferente? Si es as?, esa es la raz?n por la cual. Si hace clic en el enlace M?s y selecciona otro flujo de trabajo, ver? los tickets asociados con ese flujo de trabajo. Los tableros para Jira Work Management solo pueden mostrar los tickets para un solo flujo de trabajo a la vez.

comments: author: Javier Jaraba
body: Hola todas tienen el mismo flujo...


author: John Funk
body: Aseg?rese de que no haya ning?n filtro r?pido u otro filtro colocado en el tablero.


author: Javier Jaraba
body: Solo me aparecen las subtareas de tareas que tengo asignadas. Si en una tarea hay varias subtareas asignadas a distintas personas solo le aparece en el tablero a la persona que tiene asignada la tarea...


author: John Funk
body: ?Puedes proporcionar una captura de pantalla? Tengo problemas para visualizar lo que est?s describiendo.
how to know the user has been deleted?
Asked by Duyen Nguyen:

I try to use **API Get All Users** to get information from users.  

Jira documents have written:

* Returns a list of all users, including active users, inactive users and **previously deleted users** that have an Atlassian account.
* Privacy controls are applied to the response based on the users' preferences. This could mean, for example, that the user's email address is hidden. See the [Profile visibility overview](https://developer.atlassian.com/cloud/jira/platform/profile-visibility/) for more details.

The results I return only distinguish between active users and inactive users.

**How can I distinguish deleted user from response GET ALL USERS API ?
Thanks**   

**API Get All Users:** <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get>

<br />

<br />


Answers:
author: Ajay _view26_
body: Hi [@Duyen Nguyen](/t5/user/viewprofilepage/user-id/5106811)

When a user is deleted, they are moved to the "Inactive Users" section, and their account is considered deactivated rather than permanently deleted. Currently, there is no API endpoint available to retrieve the list of deleted users.

Hope it helps

Cheers

Ajay


Tags: cloud

jira-work-management-cloud
Migrating from Jira Work Management to Software
Asked by Jon Kelley:

Right now, I have a client looking to possible migrate from JWM to Jira Software. I am curious if there is any limitation in terms of moving permissions, workflows and schemes to Software such as needing to recreate or alter any of these. Thanks!


Answers:
author: John Funk
body: Hi Jon,

If these are both Company-managed project types, then you will few if any problems. The existing schemes can also be used with the new project.

You will need to manually configure your Project Roles in the project, and you should add any existing Components and Releases to the new project (use the exact same names as the existing ones) prior to migrating any data.

comments: author: Jon Kelley
body: Thanks Jon, the info really helped and gave some reassurance. It all went smoothly!


author: John Funk
body: Great! Glad to hear.


author: Himanshi
body: Hello [@Jon Kelley](/t5/user/viewprofilepage/user-id/5238829) ,

Welcome to community !

I understand that you wish to understand the limitation when moving project from JWM to JSW. To answer you better I want to know which feature are you using to migrate? Is it CSV import or Move operation ? Is it within same instance or C2C on other instance?

Looking forward to hear back from you.

Have a great day!

comments: author: Jon Kelley
body: We went with the move operation. It was in the same instance! We went ahead and used the info [@John Funk](/t5/user/viewprofilepage/user-id/7148) provided and it went pretty well and quickly. We are still configuring but there are no massive pain points as of right now!


author: darren_tan
body: Hi [@Himanshi](/t5/user/viewprofilepage/user-id/5188557)

We are trying to do the same thing on the same instance. How do we do that? Migrating JWM projects over to JSW projects. Appreciate any help. thanks.


author: John Funk
body: [@darren_tan](/t5/user/viewprofilepage/user-id/5502021) - see my notes above


Tags: cloud

jira-work-management-cloud
Reporting within Jira Work Management
Asked by Denise Pickering:

I'm using Jira Work Management for my team. I'm trying to create reports using the reports tab. When I create a pie chart report, it seems to be pulling in all the subtasks along with the tasks. Is there any way to exclude the subtasks and have the report only pull the main tasks?

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Denise Pickering](/t5/user/viewprofilepage/user-id/5251841)

Welcome to the Atlassian community.

Yes, there is a way to do that.

Go to the Filters menu and select Advanced Issue Search.

Create a filter to select the issues you want from the Work Management project, excluding the subtasks.

Save the filter.

Then, in the first page of creating the Pie Chart, click on the link to **Change Filter or Project** and select the filter you saved.

comments: author: Denise Pickering
body: Thank you Trudy!


author: Trudy Claspill
body: You're welcome.

If your question has been addressed satisfactorily, please consider marking the Answer and Accepted to help other users find posts with validated solutions.


author: Denise Pickering
body: I followed your tips today and was able to build the exact report I was hoping to! Thanks again!


author: Danut M _StonikByte_
body: Hi [@Denise Pickering](/t5/user/viewprofilepage/user-id/5251841),

This article on our blog might be of great help for you: [An effective dashboard for Service Desk and Customer Support teams in Jira Service Management](https://blog.stonikbyte.com/2023/05/15/an-effective-dashboard-for-service-desk-and-customer-support-teams-in-jira-service-management/)

As you will see, you can build powerful reports in Jira or Confluence with our [Great Gadgets](https://marketplace.atlassian.com/search?query=great+gadgets+agile+stonikbyte) app.

![](https://blogstonikbyte.files.wordpress.com/2023/05/image-15.png?w=875)

If you have questions, please don't hesitate to contact us at support@stonikbyte.com.

Danut M.
what is the smart value of attachment size?
Asked by ???:

i want to make an automation to notice me when the attachments size is 1.8G.

I found two in the document.

{{attachment.size}}, but it doesn't work.

{{attachment.\*\*\*.size}}, but it only works for one attachment in an issue with {{attachment.first.size}} or {{attachment.last.size}}

Need your help, thanks


Answers:
author: Himanshi
body: Hello [@???](/t5/user/viewprofilepage/user-id/5205943) ,

Welcome to community!

You can give it a try to {{issue.attachment.size}} smart value it should be able to get the count in an issue.

Hope it would help.

comments: author: ???
body: Thanks for your answer.

But I need the size of attachment.

According to {{attachment.first.size}}, I tried {{attachment.second.size}}, but it doesn't work.


Tags: cloud

jira-work-management-cloud
Subtasks appearing on the Sprint Backlog
Asked by Mark Dallas:

Hi,

I am currently having trouble getting *Subtasks* to show up on the Sprint backlog. Is this something that I can change?

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No, sub-tasks are of no use in the backlog because they're not sprint items, they are part of their parent issue. You don't estimate on them, or rank them outside the issue of which they are a fragment, so there's no point in seeing them in the backlog - you can't do anything useful with them, and they don't contribute towards your sprint calculations.

You can enable a "sub-tasks" field in the backlog, which will then show you a list of them under each parent, but as there's no estimates or ranking, there's not a lot of point in doing that - it's not going to help you with your sprint planning.

comments: author: Mark Dallas
body: Nic,

Thanks for the response. So If I add hours to the subtasks they will not calculate towards the Sprint total? To get them to calculate in the sprint we would need to add the hours to a parent ticket, correct?

Thanks


author: Nic Brough -Adaptavist-
body: That is correct - a (sprint) estimate on a sub-task will be ignored by the sprint reports because they're not sprit items.


Tags: cloud

jira-work-management-cloud