youngmon/atlassian-qna huggingface dataset:
Drwa.IO doesnt work
Asked by Zimmer EDV GmbH:

Draw.io diagramms cannot created. On the draw.io Configuration page I get the message "unexpected Error, please load this page new and try it again". Draw.io is correct licencsed, and the only app on this side. On a second test site the same error happens again


Answers:
author: Rilwan Ahmed
body: Hi [@Zimmer EDV GmbH](/t5/user/viewprofilepage/user-id/1961791)

Please follow below steps and let me know how it goes.

1. Do you have the problem with saving a newly created diagram OR with edit and saving old diagram ?
2. Please perform the same steps in different browser or Incognito mode to check if issue occurs.
3. Clear browser cache and disable any extension/add-ons in the browser and check.

If still you have the issue, please drawio helpdesk here: <https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49>

comments: author: Zimmer EDV GmbH
body: I have give the problem to draw.io helpdesk. Thanks for your help


Tags: cloud

confluence-cloud
Parent page of older versions macro
Asked by ATS Team _ BASF:

Hello everyone,

we have a nice little user macro in use which goes like:

```
#contentLink2($content.getParent() false false)
```

This works fine for the page itself (shows a link to the parent page). As soon as there is a new version of the page, the link vanishes in the older versions of the document. This properly makes sense since the page is now a version and hence no longer the child. Anyhow does anyone know an automated solution to still show the (former) parent page.

Best regards

Felix


Answers:
author: Dominic Lagger
body: Hi [@ATS Team _ BASF](/t5/user/viewprofilepage/user-id/3917327)

Can you try to explain a bit clearer.

What I understand:

* You have a Page A
* You have a Subpage B. Page A is the parent of Subpage B
* You have a macro on Subpage B, and this links to Page A
* Now you update Page A and on Subpage B is the link broken?

Thanks for clarification

Regards, Dominic

comments: author: Felix Herold
body: Thanks for looking into this. Actually it is like:

* I have a Page A
* I have a Subpage B. Page A is the parent of Subpage B
* I have a macro on Subpage B, and this links to Page A
* Now I update Page B (from verion 1 to version 2)
* On B.2 the link still works but on B.1 the link just vanishes.

Best regards

Felix


author: Dominic Lagger
body: I think the problem is the macro. On an old version, macros could do some strange things :)

* Why you need the correct link in the history?
* Why you need the link with a macro and not manual?

Honestly, I don't know how to fix this, sorry.

Regards, Dominic


Tags: confluence-server

server
I cannot create a confluence under certain SPACE and also dont have access to create SPACES
Asked by Poornaprasad.TK:

I cannot create a confluence under certain SPACE and also dont have access to create SPACES


Answers:
author: Srinatha T
body: Hi [@Poornaprasad.TK](/t5/user/viewprofilepage/user-id/4761409) ,

Welcome to Atlassian community.

Looks like your admin has not given you permission to do the same.

First things first: Since you are unable to create a page on a specific space, then you have to contact indeed your admin, since you don't have the permission to create a page (on that specific space).

Second, in order to create a space (team \& personal) your confluence admin must give your group the corresponding permission.

Also, I would request you to go through the below KB doc which has all information regarding how permissions work in confluence.

[Permissions and Restrictions](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html)

Hope the above info helps. Have a good day. Take care.

Thanks,

Srinath T
Confluence doesn?t show some Users to assign and edit events in Calendar
Asked by Andrey Miranda:

Good afternoon ,

I?m experiencing a small issue with the Calendar in Confluence

When i?m trying to create an event and tag with somes user I received this error

I?ve deleted cookies and tried with another Web browser but the error persists.

Could you help me with this issue?

![error 1.PNG](/t5/image/serverpage/image-id/183634iD0E8BB75965DEF8F/image-size/large?v=v2&px=999 "error 1.PNG")![error 2.PNG](/t5/image/serverpage/image-id/183635iB581AC3B48C60B1B/image-size/large?v=v2&px=999 "error 2.PNG")


Answers:
author: Pramodh M
body: [@Andrey Miranda](/t5/user/viewprofilepage/user-id/3459814)

Just checking have you restricted the calendar?

If yes add them as well to the calendar

Can you try with creating the new calendar and check whether you are not able to add them?

Let me know

Thanks


Tags: confluence-server

server
agile velocity chart works for me but gives error to others who I share page with.
Asked by Monica:

a lock or error icon shows on the browser I shared my confluence page with

Other Agile macros (charts) display the same problem.

It only works for me..


Answers:
author: Ollie Guan
body: Hi [@Monica](/t5/user/viewprofilepage/user-id/4276921) ,

Can you describe your error in detail?

For example, the user has no permissions, etc. Screenshots are best!

comments: author: Monica
body: ![LogError_LI.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/183881iE3E708D13D82160B/image-size/large?v=v2&px=999 "LogError_LI.jpg")


Tags: agile

confluence-server

macro

server

velocity
Licensing question
Asked by Daniel Monighetti:

I am auditing our licenses across all Atlassian tools. When I have a license for Confluence, it give the licensed user the ability to create and edit confluence documents, correct? What other benefits do a license provide? I think people were just adding licenses because they thought they needed to in order for the person to have access to the documents.


Answers:
author: Andy Gladstone
body: [@Daniel Monighetti](/t5/user/viewprofilepage/user-id/4727764) welcome to Confluence. A license is required for ANY user that needs to view documents that are not in a Public space. Public spaces allow anonymous access to ANYONE. Be careful who you remove or add to your instance.


Tags: cloud

confluence-cloud
Wrong email from the start
Asked by Eva Andrejsov?:

Hi,

when I log in I unfortunately past the wrong email. Not only the wrong one but not existing one. Now I am unable to delete it or change it, because to change-confirmation I need confirm the changes on my frist (not existing) email. Could you please somehow help me? What should I do? I already use the trello and I have so many boards done, I do not have to start with the totally new account.

Thank you.

Best,

Eva.


Answers:
author: Blair at Atlassian
body: Hi Eva,

I'll be reaching out to you directly at your valid email to talk about options to resolve this one.

Thank you, Eva!

comments: author: Stephanie Dean
body: Hi there, I too put the wrong email for my account. Could you help me figure it out?


author: Rosemary Woodhouse
body: I've made this mistake too. As I'd not set up much in the workspace, I created a new account with the correct email and now I'd like to delete the account with the wrong email.

(Felling silly and thinking I shouldn't set up such things at the end of the day!)


author: Blair at Atlassian
body: In a case like this, we might need to gather more details from you. We recommend contacting us directly if you're facing this type of situation: <https://trello.com/contact>.
There was an error running the command
Asked by siriak:

![image.png](/t5/image/serverpage/image-id/103925i295C44669AD9EE31/image-size/large?v=v2&px=999 "image.png")

What is this about? I get this message when running board command that sorts cards. I almost never use labels, there are only 6 lists on the board, the net sum of numbers of cards in all lists is 479, which doesn't sound like a lot. I have a lot of archived cards though. (Is there a way to delete all of them at once?) This command just sorts cards in lists by date. So what can I do to make my command work? Please let me know if any additional information that might help in resolving the issue is needed.


Answers:
author: Garrett
body: Hey [@siriak](/t5/user/viewprofilepage/user-id/4022822)

Hm, there could be a few different reasons for that error. Would you mind sending us a message over at <https://trello.com/contact> and share a link to that board?

That should give us a bit more to go on.

comments: author: siriak
body: I've created a ticket TRELLO-2694 in support.  
The board I'm having troubles with is <https://trello.com/b/M4DRk9Ao/to-do-siriak>


Tags: automation
My cards have disappeared within my lists , I can't view them
Asked by Darren:

I have multiple boards set up but on one of my boards my lists have collapsed and only show the number of cards in each list ie. "25 Cards" and I can't access then, I can add news cards but can't access the old.

I have tried to duplicate this board but it stays the same.![Trello problem.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/103926iA128CD55688B9F69/image-size/large?v=v2&px=999 "Trello problem.JPG")


Answers:
author: Esme Crutchley
body: Hi [@Darren](/t5/user/viewprofilepage/user-id/4022826)

Welcome to the Community!

You have a filter switched on, there's a little green box at the top of the screen with "0 search results x" - click on the X and all the cards will appear again!

Esme :)

comments: author: Darren
body: Hi Esme,

Thanks so much for your quick reply and help.

All sorted now, take care.

Cheers

Darren
Bussiness Class
Asked by Anh Qu?n:

Hi everyone, I have a question about the Business Class package I'd like to address. Hope everybody help please.  
The problem is that we are using the Free version, our team has many people. Including 3 leaders and 10 employees  
So when upgrading the Business Class package, charging $ 9.99 per person, we sex must pay $ 29.97 for the 3 leaders and have to pay for the remaining 10 employees? Because the remaining 10 employees belong to the "guest".


Answers:
author: Iain Dooley
body: [@Anh Qu?n](/t5/user/viewprofilepage/user-id/4022328) in Business you pay for:

1) Team members

2) Any members (observers or normal members) who belong to more than one board that is within the team


Tags: jira-work-management
Are all my boards public when using this community?
Asked by Joy Kennelly:

Hi, I'm not into sharing personal information and it appears this trello system does that without my knowledge. Am I wrong? How do I turn it private? Also, why did I get added to Atlassian automatically when I'm part of Trello. I invited my client to join Trello and wonder if he sees my boards also that are supposed to be personal? Please advise. Kinda not happy over this invasion of privacy and only want me to see my boards, not anyone...


Answers:
author: Esme Crutchley
body: Hi [@Joy Kennelly](/t5/user/viewprofilepage/user-id/4022691)

Welcome to the Community!

Trello is owned by Atlassian, along with a suite of other apps, so you have an Atlassian account for that reason. The Atlassian Community (this page) needs an Atlassian account to be able to ask and answer questions, so it makes sense to have 1 account, rather than 2. Because the suite can all be linked together (Trello, Confluence, Jira, BitBucket), it makes more sense to have 1 login for all of them so that they can be used effectively together.

If your boards are set to private, no one can see them but you.

If you want to check this out, the top of all your personal boards, it should look like this:

![Screenshot 2020-07-22 at 09.00.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/103907i894F05E1AA1A5030/image-size/large?v=v2&px=999 "Screenshot 2020-07-22 at 09.00.04.png")

So the board title is 'Random Board Title' the board is in my personal account - because it says 'personal' and it's 'private' with a little lock against it, because no one else can see it.

If you have a team, then this is what the top of the board will look like if it's shared:

![Screenshot 2020-07-22 at 09.01.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/103908i203563CA26FC0D93/image-size/large?v=v2&px=999 "Screenshot 2020-07-22 at 09.01.46.png")This example is a free team (shared with my family).

And if you have Business Class, this is what the top looks like for a private board within the team:

![Screenshot 2020-07-22 at 09.02.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/103909i3E9374EEBF21EFF3/image-size/large?v=v2&px=999 "Screenshot 2020-07-22 at 09.02.54.png")

It is not possible to invite someone to a personal board. This is a recent change, but Trello now requires you to create a team (free or otherwise) when you want to share a board with someone. So all your boards are totally private unless you make them available to other people (and you have to create a team in order to do so).

Hope that helps!

Esme :)

comments: author: Joy Kennelly
body: Oh thank you. What a relief! I think I had a weird person add themselves to one of my client's boards and had to remove them. I have been getting hacked lately so... Thank you!  
JOY
Bulk Copy to Multiple Lists?
Asked by Lisa Turtle:

Is it possible to create one card on a list in a board and have it copy to multiple lists within the same board without having to set multiple rules? For example, I have a list for each vendor that I am responsible for managing. If I want to add a card "Pitch New Widget" to each list in bulk, how would I do this?


Answers:
author: Iain Dooley
body: [@Lisa Turtle](/t5/user/viewprofilepage/user-id/4022082) unfortunately there is no "for each list" construct in New Butler. This Trellinator script would do it:

<https://gist.github.com/iaindooley/569e7d87702bc248d753034212ad4d2a>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


author: abuislam
body: Unfortunately, Trello doesn't support bulk copying a card to multiple lists directly. However, you could use a tool like Butler (Trello's automation tool) to create a rule that automatically copies the card to multiple lists when you add it to one list. Another option is to manually copy the card to each list, or use a third-party tool or script to automate the process.
Is there a way to copy Butler Commands from one account to another?
Asked by tommytompkins:

Hello,

I submitted a support ticket on this last week but still haven't heard back yet so I figured I'd try the community. I'm on a Trello Gold account and I'm trying to copy a board WITH the corresponding Butler rules to a separate Gold account. When I copy the board, none of the Butler commands are copying with it. Is this even possible without creating all of the commands manually in the other account?

Thanks for your help,

Tommy


Answers:
author: Iain Dooley
body: [@tommytompkins](/t5/user/viewprofilepage/user-id/3920812) I've not tried it but you might be able to achieve what you want using a command library:

<https://help.butlerfortrello.com/article/50-command-libraries>

comments: author: tommytompkins
body: Thanks for the reply. I don't see a way to do that with the command libraries but maybe I'm just missing it? I also haven't heard back from my support ticket yet. How long does it usually take these guys to respond to tickets?


author: Acau? Santos
body: Bro! I've found a way to do it. I had same problem

here is my solution:  

1- First create a team and put this new account into this team and into the board.  
2- Enable all the commands yyou want in the butler to share with the team and to work in all the boards of the team

3- With the new account copy the board (as team board) and then, go to the butler commands and copy all of them.

4- After copy all the commands, change the board to a personal board.

5- Done! Now all the commands you've copied are yours!

It was hard to find this, but worked with me :)


Tags: butler
I would like to copy all cards that have a specific label on them to another board - is it possible?
Asked by Melanie Reynolds:

I have lots of cards on one board with many lists and many labels. I would like to copy all cards that have a specific label on them to another board. Is that possible?

I know I can can copy cards and copy boards, just not sure if I can copy only those with a specific label on them

ANy help or tips would be much appreciated


Answers:
author: Iain Dooley
body: [@Melanie Reynolds](/t5/user/viewprofilepage/user-id/4021967) you could do this with a Board Button in Butler:

![2020-07-22 at 12.55 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/103888iF1AAF31501710009/image-size/large?v=v2&px=999 "2020-07-22 at 12.55 pm.png")

comments: author: Melanie Reynolds
body: Hi Iain, thanks so much for this solution! Worked perfectly.

I have a follow up question if that is OK - (sure you were expecting it! :-))

Is there a way to bring the information of what list the card(s) originated from? So for example, my initial board has multiple lists (e.g. Stage 1, 2, 3), and all the cards that I have moved over with the label (purple) - now are in one list in my secondary board. Which is great. However, i 'lose' the information of what stage (list) the card was in originally, and I would like to have that.


author: Iain Dooley
body: [@Melanie Reynolds](/t5/user/viewprofilepage/user-id/4021967) one way would be to have a separate Butler rule that adds a label to cards with the list name when they're moved into a list:

![2020-07-23 at 9.48 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/104033iA7D2C62BCA61DF91/image-size/large?v=v2&px=999 "2020-07-23 at 9.48 am.png")Note that you have to add an existing label at first, then you can edit the name of the label to change it to "{wildcard1}" in the Actions interface shown in the screenshot (ie. you can't choose from the interface to add a label that doesn't exist but you can edit the label name after you choose an existing one)


Tags: card

copy

label
Help! Image downloaded (right-click, save as) is MUCH smaller than listed size. (1MB v 11MB).
Asked by Dan:

I need an image file at full size (11MB), but when I download it is much smaller. Is this a Trello thing or something askew at my side?


Answers:
author: Iain Dooley
body: [@Dan](/t5/user/viewprofilepage/user-id/4021663) what you might have done is right-click the thumbnail and download that. Click the attachment to see it full size then click the "open in new tab" link at the bottom of the screen, then save that

comments: author: Dan
body: I get that part! Thats what I do 50 times a day! I think the file sent may have been corrupt, but thanks for your input! I wish Trello had a download/download all button!


Tags: download

image
Notifications
Asked by Anna Sompolska:

Hello, I do not receive any notifications from Trello. Researched Google and read that my Chrome notifications may be turned off. So, I checked and they are on for Trello. Not sure what else can I do, but when I click on Notifications icon, I don't see an option to allow for desktop notifications.

Can someone help?

Thanks, Anna


Answers:
author: Iain Dooley
body: [@Anna Sompolska](/t5/user/viewprofilepage/user-id/4021565) are you receiving notifications in other platforms? For example via email, mobile, desktop app?
New Customer Implementation
Asked by Bill Hood:

Before going one direction I am looking for some advice from current users.

I am wondering if it is better to have different boards for each customer implementation or do the implementation in the same board.

90%+ of what needs to be completed and documents collected will be the same information. But we have a need to make sure we can see what is happening with each customer. Implementations can take from 21-days to months.

We will also be integrating with Zoho CRM if that makes a difference.


Answers:
author: Iain Dooley
body: [@Bill Hood](/t5/user/viewprofilepage/user-id/4021635) I use a "board per client" approach with an overview "board of boards" where each board is represented as a card, linked to the respective client board. This is also useful for creating automations (for example daily reporting on the overview board of activity or lack thereof in a connected client board) using the API.

This "board of boards" approach also means you can use the API to automatically copy a new board from a template and link it when creating a new card -- this is the example I use in my "something more interesting" example on the Trellinator introduction post here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
Butler multiple rules
Asked by mmanago:

Hello,

I am currently using the free Trello version,

I would need to create several rules with Butler but seems not possible with the free version.

What would be the most accurate version to upgrade to in order to have the possibility of creating these rules ?


Answers:
author: Esme Crutchley
body: Hi [@mmanago](/t5/user/viewprofilepage/user-id/4021433)

[@Vongsawat](/t5/user/viewprofilepage/user-id/3989989) is right, if you want to be able to have more rules, then upgrading to Gold is your best bet.

If these are personal rules, moving things when you've done them etc. then Gold is something that you can add to your account whenever you like.

However, if you have rules that are being used by others, if your boards are shared, then Gold may still not be enough for you.

It all depends how you're using Trello and Butler and what you want to achieve.

Personally, I had Gold for about 2 weeks before I'd gone through the monthly quota (then upgraded to Business Class), so make sure you know exactly the sort of rules you want to set up, before you upgrade!

The other 'perks' of upgrading to Gold are that you can have 3 PowerUps per board, which can be super helpful.

If you're thinking about streamlining, I would ask you to consider the Card Repeats PowerUp. This allows you to have a set of cards that repeat at intervals that you input, and puts the repeats in a list of your choosing. Personally, I have a list at the very right-hand side of my board called 'Repeats' and all of my repeating cards 'live' in there. They're all set up to go into the very left-hand list, called 'Coming Up.' If you have a lot of things that you repeat, and would like to repeat with Butler, the Card Repeat might be really handy! I have cards that repeat every day, once a week, once a month and once every 14 days, I even have an annual one. So you can tailor the repeats to suit your needs!

Esme :)

comments: author: mmanago
body: Yes I had not thought of that.

I have a first board with cards I create on a "To do" list then, I dispatch them in other lists on the same board  
There are checklists on each card  

My need is when a checklist is completed, It automatically copies the card to another board that has the same list name  
My boards are shared with my team who fills the checklists

Depending on my workload, I might have a big amount of cards  

So, would Gold be enough or would you recommand Business ?  
If I move to Business, (only me), will the rules work for my team ?

Thanks Esme


author: Vongsawat
body: <https://help.trello.com/article/1181-butler-features-and-quotas>  

Gold (marked as Personal in the linked table) is the next step up which immediately gets rid of the 1 rule per type limitation.  

Upgrading further might make sense if you utilize a lot of command runs. But if your only worry is the number of rules, Gold is enough to achieve that.


Tags: butler

version
Synchronise Wordpress posts with Trello cards
Asked by JrGong:

We are using Trello as a Content board to keep track of all out posts and articles on our wordpress blog.

Is there any way to automatically create a trello card for each post created in wordpress and keep them synced? Basically we want to connect each post with a card and update the card's status based on the status of the post. Is that possible?


Answers:
author: Iain Dooley
body: [@JrGong](/t5/user/viewprofilepage/user-id/4021321) you can use Zapier to trigger when you create a new post, and then create a new Trello card:

<https://zapier.com/apps/wordpress/integrations>