Incident "create channel" in slack, no option to create private channels
Asked by Yuri Suppa:

Hello, the integration with slack from the Incident management feature in JSM is failing when creating a slack channel since the only available option for slack users is to create private channels (amd cannot be changed as public channels are restricted). I found a jira ticket of 2018 saying that this was available but I can\`t seem to find this option.


Answers:
author: Yuri Suppa
body: hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

thank you for the suggestion. The feature you linked for Atlassian Assist is already configured and working fine.

I am referring to the feature in JSM called "Incident management" which includes the possibility to create a new slack channel (or zoom or teams) directly from the ticket details.

![2k9Yr8Augr.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/295737i45644C8436526548/image-size/large?v=v2&px=999 "2k9Yr8Augr.jpg")

I have linked the workspace but I get an error while creating the channel, I\`ve read a workaround which would be to change my slack settings and allow all users to create new public channels: <https://confluence.atlassian.com/jirakb/error-when-trying-to-create-a-slack-channel-from-an-incident-1235848543.html>

I would like to find another way without opening slack to all users as this is a requirement (allow only private channels)

![21XupqwPNy.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/295738i79DB2CD571D05FA0/image-size/large?v=v2&px=999 "21XupqwPNy.jpg")

comments: author: Marc - Devoteam
body: Hi [@Yuri Suppa](/t5/user/viewprofilepage/user-id/4631277)

Incident Management is OpsGenie within the Atlassian world.

Here you define teams, to help on solving the incident. So I don't think a private channel will work.

You could look at integration from Slack [https://slack.com/apps/A02NAULLCG1-jira-service-management-chatops?tab=settings\&next_id=0](https://slack.com/apps/A02NAULLCG1-jira-service-management-chatops?tab=settings&next_id=0)

I haven't used this myself, so I can't tell you if this is a solution


author: Yuri Suppa
body: hello [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) yes also chatops integration is already enabled, but you need to add it to an existing channel. I am still not able to create a new private channel from the jira incident


author: Symeon Brown
body: I am looking for a solution here as well. Its not that public channels are not allowed but I would like the default for channels created for incidents to be private. One a channel is created through the integration it requires an admin to change the channel from public to private. That does not work for us.


author: Gun
body: Me too.

I am looking for a solution.


author: Marc - Devoteam
body: Hi [@Yuri Suppa](/t5/user/viewprofilepage/user-id/4631277)

Please review this guide on Slack integration.

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/>

But If you company Slack Workspace is restricted in some parts, this could impact the integration with JSM.

Refer to your company's IT then.


Tags: cloud

jira-service-management

jira-service-management-cloud