Bamboo Remote Agent installed As service But startup fails
Asked by sridhara:

JAVA_HOME is \\jdk 1.8

Agent version is 6.2.5

Here is log,

STATUS \| wrapper \| 2018/03/20 17:53:27 \| --\> Wrapper Started as Service  
STATUS \| wrapper \| 2018/03/20 17:53:27 \| Launching a JVM...  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| Wrapper (Version 3.2.3-atlassian-1) <http://wrapper.tanukisoftware.org>  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved.  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \|  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| **WrapperSimpleApp: Unable to locate the class com.atlassian.bamboo.agent.bootstrap.AgentBootstrap: java.lang.UnsupportedClassVersionError: com/atlassian/bamboo/agent/bootstrap/AgentBootstrap : Unsupported major.minor version 52.0**   
INFO \| jvm 1 \| 2018/03/20 17:53:28 \|  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| WrapperSimpleApp Usage:  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| java org.tanukisoftware.wrapper.WrapperSimpleApp {app_class} \[app_arguments\]  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \|  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| Where:  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| app_class: The fully qualified class name of the application to run.  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| app_arguments: The arguments that would normally be passed to the  
INFO \| jvm 1 \| 2018/03/20 17:53:28 \| application.  
STATUS \| wrapper \| 2018/03/20 17:53:30 \| \<-- Wrapper Stopped


Answers:
author: Mirek
body: You probably have multiple Java versions installed.

Please make sure that the latest one is used by Bamboo. In other words you need to ensure Bamboo is starting up using Java 8, otherwise it won't work. You can force this to always use specific version.. you can do this by editing **\<BAMBOO_INSTALL\>/bin/start-bamboo.sh** and edit this line..
>
> ```
> JAVA_HOME="your/java/path"
> ```

comments: author: sridhara
body: Sorry My question header was not complete. Actually I have installed my Remote Agent as a service in windows but when I tried to start the service I am getting above warning in log.


author: Christian Glockner
body: Mirek's comment was on point - it looks like the agent is starting with a too new version of Java.

Cheers,

Christian

Premier Support Engineer

Atlassian


author: sridhara
body: after changing JAVA_HOME to my java path getting below error

STATUS \| wrapper \| 2018/03/20 18:52:22 \| Starting the Bamboo Remote Agent service...  
INFO \| wrapper \| 2018/03/20 18:52:28 \| Waiting to start...  
INFO \| wrapper \| 2018/03/20 18:52:33 \| Waiting to start...  
INFO \| wrapper \| 2018/03/20 18:52:38 \| Waiting to start...  
INFO \| wrapper \| 2018/03/20 18:52:43 \| Waiting to start...  
ERROR \| wrapper \| 2018/03/20 18:52:44 \| **The Bamboo Remote Agent service was launched, but failed to start.**


author: sridhara
body: I even tried with jdk 1.7 but no luck.


author: Mirek
body: Please check your `PATH,JAVA_HOME, JAVA_JDK `or` JAVA_JRE` variables. If that is correctly set you can alternatively verify **wrapper.java.command** located in the file **`<bamboo-agent-home>/conf/wrapper.conf `**

    wrapper.java.command=%JAVA_HOME%/bin/java


author: sridhara
body: It worked,Thank you [@Mirek](/t5/user/viewprofilepage/user-id/781521)