youngmon/atlassian-qna huggingface dataset:
Mobile icon on iOS
Asked by Scott Genevish:

We are working on pushing a webclip link to users on iPhones, using the AirWatch MDM. When I push it, it has the desired icon. But when users open the link, it changes to the default Atlassian icon. I have set the favicon as well, to no effect.

Any idea how I can get the icon I want to show up?


Answers:
author: Shannon S
body: Hi Scott,

I'm not familiar with AirWatch MDM itself, but it seems like the problem is when your users hit the browser, it is taking the icon that the Confluence site tells them to use. Correct?

Can you show me what icon that is?

Also, what version of Confluence are you using?

Regards,

Shannon
Can we automatically email a reminder for tasks not checked?
Asked by Bar T:

We have checklists in our meeting notes and tag the assignee.

Can we automatically send an email reminder if the checkbox is not checked, only to those names next to the list?

How do you handle managing action item and followup with checkboxes in Confluence? Thanks!


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Bar T](/t5/user/viewprofilepage/user-id/589250),

There is a plugin that does this and it's free!

<https://marketplace.atlassian.com/plugins/de.scandio.confluence.plugins.task-reminder/server/overview>

We don't use this plugin where I work but it seems like it is exactly what you're looking for.

In our company we encourage people to use the task report macro in their personal space to see all the outstanding tasks assigned to them.


Tags: checklist
Create link to Export Custom PDF on Confluence Page
Asked by Ultra Profissionais:

Hi,

I want change the link on shortcut page Export PDF to call Export Custom PDF with my custom layout/stylesheet.

![Captura de Tela 2018-04-25 a?s 14.33.26.png](/t5/image/serverpage/image-id/20629iA43E5AD4348EEA3B/image-size/large?v=v2&px=999 "Captura de Tela 2018-04-25 a?s 14.33.26.png")

Because, when I click on this "Export to PDF", it export on simple layout and i want to export it with my style and layout.

Thanks for the attention


Answers:
author: AnnWorley
body: We don't have a way built into Confluence to change the menu items under the "**...** " menu. PDF customizations only work with the space export option, as you mentioned, from [Customize Exports to PDF](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html):
> PDF customization only applies to space exports (not single page exports via Tools \> Export to PDF, there is no way to style these exports)

Some [PDF plugins from the Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=pdf) do add menu items that apply custom export styles.
Confluence 5.4.4 version - unable to find how-to article and Troubleshooting article templates
Asked by Raghav:

I am using Confluence 5.4.4.version, I am not able to find how-to article and Troubleshooting article templates. I have admin access but not able to figure out where they are.


Answers:
author: AnnWorley
body: It looks like those two blueprints were released with Confluence 5.5. You can see they are not there in the Confluence 5.4.x blueprints documentation: [Working with Blueprints](https://confluence.atlassian.com/display/CONF54/Working+with+Blueprints#WorkingwithBlueprints-Fulllistofblueprints) but they are there in the Confluence 5.5 doc: [Full list of blueprints](https://confluence.atlassian.com/display/CONF55/Working+with+Blueprints#WorkingwithBlueprints-Fulllistofblueprints).

By the way, Confluence 5.4.4 has reached end of life status as described in [Atlassian Support End of Life Policy](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html). Please follow [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html) when you get ready to upgrade.
Are CAs that are manually trusted in Android, not trusted when connecting to Confluence Server?
Asked by El-ad Blech:

I can't seem to find a definitive answer, but I'm unable to connect to Confluence Server 6.8 from my Android device due to an HTTPS error. The same Confluence site is available on iOS devices with no error. Both iOS and Android devices have the CA cert pushed to their trust store. Accessing Confluence from Chrome on the Android device shows a valid certificate and chain.


Answers:
author: El-ad Blech
body: I gave up trying to get the custom CA cert to be trusted, so I tried using a public LetsEncrypt certificate instead. Using the Tomcat SSL connector (rather than an Apache reverse proxy), I was not able to successfully chain the cert to the CA cert using the instructions provided by Atlassian (using keytool). "openssl s_client" would only show the server certificate, and wouldn't get the CA cert as expected.

I switched back to using an Apache reverse proxy and configured it to serve the chained LetsEncrypt cert. This caused everything to start working properly on the Android device.
Confluence Mail Server Error
Asked by Josh Gamble:

I am trying to setup confluence with my mail server from my host and I keep getting errors. The login information is correct, the server and port information is correct, but I keep getting errors.

<https://paste.ee/p/L7yxt>


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid that error is almost always that you're giving the wrong credentials. There could be a language issue (you can rule those out by making sure the username and password do not contain any characters with an ASCII number higher than 127), it could be SSL (that would show up as SSL errors later in the log, below what you've shown) or that the mail server does not like the machine you are logging in from (it's possible to say things like "only let Dave log in if he's using ip range x-\>y")

comments: author: Josh Gamble
body: Yeah, I'm 100% sure it's not wrong credentials. I am able to login with the info on my webmail without issue. The password doesn't contain characters above 127. It could be SSL, but I am not sure what SSL errors would be causing issue. What logs would I look into?
Can I merge Confluence Server instance with Confluence Cloud?
Asked by Michael Owen:

My company purchased another company, elements in the parent company want to bring the purchased companies Confluence server instance data into our Confluence cloud instance.

I can find articles about cloud to cloud or even migrating from server to cloud but this wipes out all data on the confluence and replaces it with the imported data, I don't need that, I need to maintain our data in our confluence cloud, and basically bring in the data from their confluence server.... happily living together all in the same instance without any trouble (lol)

I did find this but its talking about merging 2 server instances <https://community.atlassian.com/t5/Confluence-questions/Merging-two-confluence-instances/qaq-p/180999>

But it sounds like it might work for what I need, I just dont know what my limitations would be, In any event im looking for some guidance on this from people who know and understand this alot better than myself :)

Thanks,

- Mike


Answers:
author: spud
body: Hi Mike,

You would have to manually export and import each space from your server instance into the Cloud instance you want to merge with: (see [https://confluence.atlassian.com/confcloud/export-content-to-word-pdf-html-and-xml-724764824.html](https://confluence.atlassian.com/confcloud/export-content-to-word-pdf-html-and-xml-724764824.html "https://confluence.atlassian.com/confcloud/export-content-to-word-pdf-html-and-xml-724764824.html") - you'll want to export to HTML - and [https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html](https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html "https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html"))

Hope that helps!

Cheers

Des

comments: author: Michael Owen
body: Thank you for the response Des. What would happen if we exported a space from the server instance and tried importing it into a new space on our cloud as everything is right now, do you know off the top of your head?


author: florian
body: [@Michael Owen](/t5/user/viewprofilepage/user-id/307529) yes, export on server and import on cloud should work.  

Note that (regardless of whether you go server \> cloud or cloud \> cloud) there's a (small?) chance that you will run into some space key collisions, which you would need to resolve manually.


author: Patrick Cartier [Candylio]
body: Also look out for plugins (add-ons) that are used in the server instance but maybe not available in cloud.


author: Michael Owen
body: Thank you for the responses. We'll give this a shot and see how it turns out :D


author: florian
body: Thanks, keep us posted, I'm sure others on the Community will be interested in your experience.


author: Michael Owen
body: So far so good, she did the export and import, had to map a few thing and create some new users but doing it this way appears to have worked out for us. Thank you for the information :).


Tags: cloud

merge

server
confluence mydevnet
Asked by Maria Clara Arantes de Brito Soares:

Bonjour

Je souhaite avoir acces pour le site (URL REMOVED)

bien cordialement


Answers:
author: Nic Brough -Adaptavist-
body: I apologise for not being able to answer in French.

You will need to contact the owners of the space the page is in. Here, we are a community of end users like yourself, we have no admin access to your server.
Work on confluence themes without impacting the users?
Asked by shadowrunner:

Is it possible on work on a new theme without impacting the users?  

The company wants to use plug-ins like image slider and such in the header if possible, the issue is that I'm not too comfortable  

We already have Refined Theme to make it easier on me since I'm not a coder  

If it's not possible, then is it possible to have a test instance that's a copy of the new instance with the same plugin without having to buy all of the licenses again?  

Thanks!


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: I would suggest you clone your current instance and use your developer license to do testing. That way you can have your present (as of the time of the clone) Confluence server with all plugins and test without impacting the production instance.

<https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html>

comments: author: Jonathan Smith
body: Agreed. You need a UAT environment to test ++any++ add-ons and updates.


author: shadowrunner
body: Thanks for the reply.  

With the developer license, will any add-on we already bought also work on the test instance?


author: Jonathan Smith
body: [@shadowrunner](/t5/user/viewprofilepage/user-id/1292192)All add-ons have their own developer license. You will want to make sure these are updated in your UAT/DEV environment.

1. You can access the dev licenses from: <https://my.atlassian.com/product>
2. Expand the add-on (near SEN)
3. Click view developer license
Colllaborative Editing Proxy not working
Asked by Philipp Kayser:

Im using Confluence since a few months. After a server restart a few days ago, im not able to edit anything anymore.

It still shows the message that he cannot reac the server.

I'm using ubuntu as base Ubuntu 17.04 with Apache as reverse Proxy.

Today, i've added the Websocket config in Apache but afterwards the editor shows the message "The site needs more time to load..."-

Following my Apache and Confluence Config.

Apache with enabled modes:

confluence.company.de is the public Domain therefore and thf-apcfue01 the servers hostname.

```
<VirtualHost *:80>
 ServerName confluence.company.tlc

 ProxyRequests Off
 ProxyVia Off


ProxyPreserveHost On



 <Proxy *>
 Require all granted
 </Proxy>


ProxyPass /synchrony http://thf-apcfue01.company.de:8091/synchrony
<Location /synchrony>
 Require all granted
 RewriteEngine on
 RewriteCond %{HTTP:UPGRADE} ^WebSocket$ [NC]
 RewriteCond %{HTTP:CONNECTION} Upgrade$ [NC]
 RewriteRule .* ws://thf-apcfue01.company.de:8091%{REQUEST_URI} [P]
</Location>



 ProxyPass / http://thf-apcfue01.company.de:8090/
 ProxyPassReverse / http://thf-apcfue01.company.de:8090/
</VirtualHost>
```

server.xml

```
<Server port="8000" shutdown="SHUTDOWN" debug="0">
 <Service name="Tomcat-Standalone">
 <Connector port="8090" maxHttpHeaderSize="8192"
 maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
 enableLookups="false" redirectPort="8443" acceptCount="100"
 connectionTimeout="20000" disableUploadTimeout="true"
 proxyName="confluence.company.de" proxyPort="80" />

 <Engine name="Standalone" defaultHost="localhost" debug="0">

 <Host name="localhost" debug="0" appBase="webapps" unpackWARs="true" autoDeploy="false" startStopThreads="4">
 <Context path="" docBase="../confluence" debug="0" reloadable="false" useHttpOnly="true">
 <!-- Logger is deprecated in Tomcat 5.5. Logging configuration for Confluence is specified in confluence/WEB-INF/classes/log4j.properties -->
 <Manager pathname="" />
 <Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="60" />
 </Context>

 <Context path="${confluence.context.path}/synchrony-proxy" docBase="../synchrony-proxy" debug="0" reloadable="false" useHttpOnly="true">
 <Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="60" />
 </Context>
 </Host>

 </Engine>
```


Answers:
author: Jonathan Smith
body: **\*\*\*This worked for us; Not sure if it is your situation.\*\*\***

March 30th we upgraded to 6.6.1 ---after we couldn't edit pages. Turning off collaborative editing allowed us to edit pages again however we lost the 'co authoring' piece.

<br />

My sys admin resolved after looking into the following content. <https://confluence.atlassian.com/confkb/confluence-throws-the-editor-didn-t-load-this-time-error-when-trying-to-edit-a-page-840796639.html>

I believe he modified this setting in confluence.cfg.xml

\<property name="synchrony.encryption.disabled"\>true\</property\>  
\<property name="synchrony.proxy.enabled"\>true\</property\>


Tags: collaborative-editing
Recover a deleted Space by mistake :-/
Asked by Andres Pedrera:

We have deleted a full Space in Confluence Cloud service. Is there a way we can contact to Atlassian guys so they can recover it somehow?


Answers:
author: Manon Soubies-Camy
body: Hello [@Andres Pedrera](/t5/user/viewprofilepage/user-id/1292237),

I'm afraid you can't recover a deleted space in Confluence Cloud:
> Deleting a space is permanent! It doesn't go to the trash and you can't recover it.

([see documentation](https://confluence.atlassian.com/confcloud/delete-a-space-724764816.html))

Have you ever created an XML export of this space? You could restore the space from the export file.

Hope this helps,

- Manon


author: Andres Pedrera
body: Hi, Manon,

I did had a zipped xml export file, but I deleted it some weeks ago :-//. Thanks for your answer, anyway !!

A.


Tags: delete

space
Problems exporting Confluence pages to PDF for pages with macros and images
Asked by Sandy Johnson:

I am using Confluence 5.8.13 and whether I try to export using the ... menu option to export an individual page or go to Browse -\> Space Operations -\> PDF Export with multiple pages, I get the same results.

<br />

Pages with macros and/or images attached do not display correctly when exported to PDF or to Word.

Has anyone else run into this issue?

Thanks


Answers:
author: Shannon S
body: Hi Sandy,

I'm aware of a few issues with exporting pages with images to PDF and Word. Could you show us what you mean when you say it doesn't display correctly? Is the problem with every image on every page, or only certain images?

Lastly, be aware that you're on Confluence 5.8.13 which has been End of Life for some time now. The latest supported version is 5.10 through June. I'm just letting you know about this because it's highly possible you're running into an old bug that has since been resolved. I will be happy to help determine if that's the case.  

Regards,

Shannon

comments: author: Sandy Johnson
body: Shannon

Thanks for getting back to me. Below are screen shots of the page and the exported page in PDF format. As you can imagine, the first screen shot is the page in Confluence and the second is the same page exported to PDF.

It is not every page. However, the ones that export cleanly are only straight text.

Thanks

![Job Roles - theSource.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/20978iE094681C755B1F22/image-size/large?v=v2&px=999 "Job Roles - theSource.JPG")![Job Roles - PDF.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/20979iE4E5EF04A510097C/image-size/large?v=v2&px=999 "Job Roles - PDF.JPG")


author: Shannon S
body: Sandy,

Thank you! Can you tell me what macros are on that first screenshot? I see the one at the top mentioning dashboard owner, and it's not familiar to me.

Can you confirm if you have any PDF customizations in Confluence as well? If you were to make a page in Confluence that only uses the built-in macros with no PDF customization, does the problem persist?

Shannon


author: Sandy Johnson
body: The 2 add ons we use are Comala Workflows and Creately diagrams. The owner is driven by a label used by the Comala add on. The only other macro is the Excerpt macro which you can see in the second screen shot. As I'm sure you also noticed, the links are not displaying correctly either.

I'm not sure what you mean by PDF customizations, but in the space admin I saw nothing in the PDF layout option and from PDF Export Stylesheet, I have pasted our Stylesheet below.

Thanks again for your help

Sandy

1. h1, h2 {
2. page-break-before: always;
3. }
4. 
5. div.pagebreak {
6. page-break-before:always
7. }
8. 
9. @page {
10. size: 210mm 297mm;
11. 
12. @top-center{
13. font-size: 9px;
14. font-family: Helvetica,Verdana,sans-serif;
15. content: "PSEG IT Operating Model Content";
16. }
17. 
18. @bottom-right {
19. font-size: 9px;
20. content:"Page "counter(page)" of "counter(pages);
21. font-family:Helvetica,Verdana,sans-serif;
22. }
23. 
24. }
25. 
26. 


Tags: export

pdf
Connecting Confluence to Google Cloud SQL
Asked by yvonnearnoldus:

Hi,

I have been trying to connect Confluence to a Postgresql database in Google Cloud SQL.

It is possible to connect using jdbc but it needs a jdbc library from google com.google.cloud.sql.postgres.SocketFactory ([https://cloud.google.com/sql/docs/postgres/connect-external-app#java).](https://cloud.google.com/sql/docs/postgres/connect-external-app#java).?)

But when I use jdbc as specified in the Google documentation I get an error "The SocketFactory class provided com.google.cloud.sql.postgres.SocketFactory could not be instantiated".

I checked on the Docker image atlassian/confluence-server:6.3.2 and there is no SockerFactory on disc.

I we are deploying confluence using Kubernetes so we will be using Docker images.  

Is there a way to use Google Cloud SQL with Confluence?


Answers:
author: AnnWorley
body: Hi Yvonne,

I clicked on the link you provided and saw the Java connection instructions:

> The JDBC socket factory provides an alternative to the client-side proxy software, and requires the Cloud SQL API to be enabled, just as the Cloud SQL Proxy does. The socket factory provides the same level of encryption as the proxy, and authenticates with Cloud SDK credentials, so the Cloud SDK must be installed and authenticated.

Please make sure the [Cloud SDK](https://cloud.google.com/sdk/) is installed and the Cloud SQL API is enabled. There is a giant blue button on this [page you linked to before](https://cloud.google.com/sql/docs/mysql/connect-external-app#proxy) to enable it if you haven't already.

I look forward to working with you on this.

Thanks,

Ann


author: Omar Madrid
body: Google sdk Is a set of tools needed to connect a VM to other Google cloud services.

And it is easy to install!!


author: yvonnearnoldus
body: Hi,

I did see the blue button. And I did perform the task behind the blue button.

But in order to use Google Cloud SQL I need to create my own confluence image and maintain this because I need to inject the Google SDK, far form Ideal.

Any change you will add support for Google Cloud SQL to Confluence, so customers do not need to install Google SDK?


Tags: google
Possible methods to clone/customize a space blueprint without programming knowledge?
Asked by Benjamin Glock:

Dear Atlassian community, atlassian staff \& other design agencys,

I wanted to create **custom space blueprints** to speed up our workflow projects. Challenge**-** you need programming knowledge and an understanding of the API to do so ( [Developer Atlassian - Multipage blueprints...](https://developer.atlassian.com/cloud/confluence/multi-page-blueprints-with-confluence-connect/ "Confluence Documentation") ).

What methods are you using to build and customize spaces \& space blueprints? Are you using AddOns, if so wich ones?

Greetings,

Benjamin


Answers:
author: Jonathan Smith
body: I am also in the beginning stages of blueprints.

Wouldn't mind a "save space as blueprint" option in the admin console. Let the users develop in the UI vs coding.


Tags: blueprint

confluence-cloud

space
Confluence Server App Error: Unsupported version
Asked by Bai Xiang:

I'm running Confluence 6.8.1 and ssl proxy by nginx.

When I type in my server address and click next in app, it shows that

"unsupported version. time for an upgrade. you need confluence 6.8 or later to use this app."

APP version: 1.0.4

Platfrom: ios11.3


Answers:
author: AnnWorley
body: Hi Bai,

You shouldn't be getting that error message using the app version higher than 1.x and Confluence 6.8.1. Sometimes error messages are misleading so please make sure all the requirements are met as described in: [Ready for mobile?](https://confluence.atlassian.com/doc/confluence-6-8-upgrade-notes-946014208.html#Confluence6.8UpgradeNotes-Readyformobile?)

* Your certificate must be from a trusted Certificate Authority
* You can't use a self-signed certificate, or one issued by your own CA.
* Your proxy must allow TLS 1.2 traffic (most do by default, but it's good to check your configuration), or iOS users won't be able to use the app.
* We've updated the web.xml. If you've modified this file, re-apply your changes them to the new file, don't copy your old file over, or mobile won't work.
* If your site is not accessible on the public internet, people will need to be connected to your network or VPN when using the app.

Thanks,

Ann

comments: author: ????? ?????
body: I have the same problem. The app v.0.1.38 (android) doesn't connect. But we have Confluence 6.9.1 version.
Rolling picture
Asked by Stan Vick:

Hi!  
I have a table with big amount of rows that correspond to picture near the table. The idea is that one can read a table and look at the picture to understand what was meant. Is it possible to make picture rolling while page is scrolled so people could always see it while reading that table?

![Untitled-1.jpg](/t5/image/serverpage/image-id/20607i0F939A16BF73FC71/image-size/large?v=v2&px=999 "Untitled-1.jpg")


Answers:
author: Shannon S
body: Hi Stan,

This is not possible in Confluence. Perhaps you could try using HTML macro, but if it were to work, it would be in a fixed location on the page, regardless if you've passed the table or not.

Shannon


Tags: image

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