youngmon/atlassian-qna huggingface dataset:
Can you use the Glossary App within the Confluence Whiteboard?
Asked by esavage:

We are using the Glossary for Confluence application, but I cannot seem to figure out how to allow our confluence whiteboard pages to add to or leverage links to the glossary terms. Anyone find a way to use these two tools together in a similar use case?


Answers:
author: Melek Jebnoun_Vectors_
body: Bonjour [@esavage](/t5/user/viewprofilepage/user-id/5487377)

My name is Melek and I'm the CPO of Vectors, the Vendor behind [Glossary for Confluence](https://marketplace.atlassian.com/apps/1211800/glossary-for-confluence?hosting=cloud&tab=overview).

Concerning the whiteboard integration: For now support is only made for Smart Links or Atlassian content. So links to our Terms, Glossary or Labels is not yet support to be displayed via card or so unfortunately. If you copy paste a link it will be displayed as plaintext in the board for now.

Same for adding content from the whiteboard, we do not have the API \*yet\* to create term directly from the board or also highlight them if they are listed in pages (which I suppose is more complex as API integration and will not be for soon I suppose)

We would be really happy to discuss more your use case and check how to help in unleashing the potential of our App :) Please do not hesitate to raise a ticket on [our support system](https://support.covectors.io/portal/2?createRequest=true&portalId=2&requestTypeId=19)

Happy to help!

Many thanks


author: Barbara Szczesniak
body: [@esavage](/t5/user/viewprofilepage/user-id/5487377) Welcome to the Atlassian Community!

On a few questions related to Whiteboards, I have seen responses to the effect that integration with apps is not yet supported.

The community group dedicated to Whiteboards may hold additional information: <https://community.atlassian.com/t5/Confluence-Whiteboards/gh-p/confluence-whiteboards>

comments: author: esavage
body: I figured as much after a few dozen attempts to query the community feeds and inquires. I love the glossary for what it is centralizing for our complex data project, cant wait until I can connect it to the pages and whiteboards directly. :)


Tags: app

cloud

confluence-cloud
Send mail to mail user
Asked by Engteg123:

I want to send mail using a mail server (SMTP) from confluence but I've looked in many directions but can't find anything that works. Someone help me, please? I already have an existing email template and want to send that email to the user email I configured


Answers:
author: Brant Schroeder
body: [@Engteg123](/t5/user/viewprofilepage/user-id/5472628) can you provide some additional information as to what it is you are trying to do? Are you trying to send an email through and external SMTP service and not use the Confluence mail handler?


Tags: confluence-data-center

confluence-development

confluence-server

server
Table properties
Asked by Lee Bellia:

I am trying to edit a table and cannot see either a table toolbar or the 'fixed width' option on the actual table itself. I found articles going back to 2019 on this same problem.

On the table, the 'distribute columns' is an inactive option.

End goal = ensuring my table spreads across the width of the page with even columns when exported to pdf (on screen it looks ok, but loses the formatting on export).

Please help


Answers:
author: Barbara Szczesniak
body: [@Lee Bellia](/t5/user/viewprofilepage/user-id/5481939) Welcome to the Atlassian Community!

You might want to refer to these 2 more recent articles about changes to the table features:

* <https://community.atlassian.com/t5/Confluence-articles/Resize-Confluence-tables-to-any-width/ba-p/2483925>
* <https://community.atlassian.com/t5/Confluence-articles/Confluence-tables-get-drag-and-drop/ba-p/2602534>

The first will talk about sizing the table; the second will explain how to access the toolbar now.


Tags: cloud

confluence-cloud
BUG REPORT - Confluence INSERT LINK
Asked by Adam Riche:

THIS IS NOT A QUESTION. THIS IS A BUG REPORT (Because it seems impossible to otherwise report a bug, currently)  

Unable to view the whole pane when using Insert Link in a confluence page.....

![2024-04-30 12_52_07-Edit - Device FAQ - CFM QA Space - Confluence and 10 more pages - Work - Microso.png](https://community.atlassian.com/t5/image/serverpage/image-id/321364i71C4E7DEC1A704B1/image-size/large?v=v2&px=999 "2024-04-30 12_52_07-Edit - Device FAQ - CFM QA Space - Confluence and 10 more pages - Work - Microso.png")


Answers:
author: Dan Breyen
body: Hi [@Adam Riche](/t5/user/viewprofilepage/user-id/5266805) are you referring to the pane by default, or when you scroll down? I'm not able to replicate what you are seeing and I see the full window.

Do you experience the same behavior if you use another browser? Do other users experience the same behavior?

You have a Standard Cloud license, if you are the System Administrator, you should be able to open an issue with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) to investigate further. I took a quick look at [Atlassian's Jira Site](https://jira.atlassian.com/secure/Dashboard.jspa) and couldn't find anything related.

Hope that helps

comments: author: Adam Riche
body: This is occurring on EDGE browser but not on Chrome. On Edge, the suggested links are loaded in after the pane is created, which changes the height and then is cut-off.


Tags: cloud

confluence-cloud
Why is it impossible to report a bug?
Asked by Adam Riche:

Countless posts about this....   

Why can't I find anywhere to report a bug? Went through the [Atlassian Support](https://support.atlassian.com/contact/#/) page and links are broken and do not lead to any bug report form.   

<br />


Answers:
author: Michel Neeser
body: Hi [@Adam Riche](/t5/user/viewprofilepage/user-id/5266805)

The first entry in the first dropdown of the support page is "Technical issues and bugs" -- does something prevent you from reporting a bug this way?

![SCR-20240430-tfte.png](https://community.atlassian.com/t5/image/serverpage/image-id/321365i14DCC3AF72F8BD7C/image-dimensions/315x235?v=v2 "SCR-20240430-tfte.png")

Let me know if this helps!


Tags: cloud

confluence-cloud
Jira does not start with the message "License Too Old For Build: We found a problem with your JIRA"
Asked by Boris Niyazov:

Hello,

We're running Jira Server 9.12.2. I decided to upgrade to the recent version 9.12.12 for security fixes, but the upgrade did not proceed successfully due to the fact that the instance's license expired back in Feb. (We're currently in the process of migration to JIRA Cloud that takes some time).

Realizing I cannot upgrade to the version issued after the license expiration (as it said in the error message below), I reverted back to the version 9.12.2. To my surprise I got the same error message stating the license is too old for the build. I even restored the Jira database from the dump I made before trying to upgrade to 9.12.12 - no luck: the same weird message:

"Your current Jira Software license doesn't allow you to upgrade to this version of JIRA (9.12.2). Jira Software expired on 2/14/24 08:00 AM, and you can currently only upgrade to versions released prior to this date. Alternatively you can renew your license at [my.atlassian.com](http://my.atlassian.com/) which will allow you to upgrade to this version of JIRA (9.12.2). You can enter your new license [here](https://ci-jira-stage.law.columbia.edu/secure/ConfirmNewInstallationWithOldLicense!default.jspa).  
See our documentation for more information on licensing errors."

Note that 9.12.12 was released on 10-Jan-24, i.e. prior to the license expiration date.

Anyone can help on how to restore the system?

Thanks in advance.

- Boris


Answers:
author: Boris Niyazov
body: The problem resolved. Apparently 9.12.12 jars resided in the $JIRA_HOME/plugins/installed-plugins folder and they had to be removed prior to reverting back to the old 9.12.2 version.

The following old post was very helpful:

<https://community.atlassian.com/t5/Jira-questions/Jira-Software-Server-9-12-2-complains-about-too-old-license/qaq-p/2629623#M933624>


Tags: jira-server

server
Error when creating Team from Automation
Asked by Connie Leuderalbert:

I used the information in this article:

<https://support.atlassian.com/automation/kb/how-to-write-a-rule-to-set-the-advanced-roadmap-team-field/>

But I got the error

#### [If block](https://sim.starbucks.com/secure/AutomationProjectAdminAction!default.jspa?projectKey=CRTX#/rule/521/11923) {#toc-hId-351265235}

The following issues passed:  
CRTX-3428  

#### [Edit issue](https://sim.starbucks.com/secure/AutomationProjectAdminAction!default.jspa?projectKey=CRTX#/rule/521/11925) {#toc-hId--1456189228}

Error editing issues  
CRTX-3428 (data was not an array (Flagged))

My exact Advanced field was

{ "fields": { "customfield_10000":"1646" } }

What am I doing wrong?


Answers:
author: Connie Leuderalbert
body: Nevermind, I got it to work by making the following change

{  
"fields": {  
"Team":"5"

}  
}


Tags: automation-for-jira

data-center

jira-data-center

jira-server

jira-software

server
Done epics are showing now jira backlog board epics panel earlier they are hidden
Asked by Suresh Mateti:

Done epics are showing now jira backlog board epics panel, earlier they are hidden till yesterday. not sure any setting is changed. can anyone suggest.


Answers:
author: Trudy Claspill
body: Hello [@Suresh Mateti](/t5/user/viewprofilepage/user-id/1137407)

This is a known new bug.

<https://jira.atlassian.com/browse/JSWCLOUD-27027>

Go there and click on "this affects my team" and also Watch it for updates.


author: Aditya Ojha
body: This should be resolved now. Atlassian has implemented changes that should fix the issue.


author: Katrina Lieber
body: Hi Everyone, this bug has been reported.

Here is a [short video](https://youtu.be/zDrRTar3VyQ?si=PYUcOq998B049rmB) from my youtube channel with a workaround until this issue can be resolved.

You can vote on the bug here: <https://jira.atlassian.com/browse/JSWCLOUD-27027>

Hope this helps!


author: Katrina Lieber
body: Hi Everyone, this bug has been reported.

Here is a [short video](https://youtu.be/zDrRTar3VyQ?si=PYUcOq998B049rmB) from my youtube channel with a workaround until this issue can be resolved.

You can vote on the bug here: <https://jira.atlassian.com/browse/JSWCLOUD-27027>

Hope this helps!


Tags: cloud

jira-cloud
Migrating from Okta SCIM to Entra (Azure)
Asked by Benton Garrett:

My organization would like to migrate our SSO and user/group provisioning from Okta to Entra/Azure.

Currently, users and groups that have been provisioned have a lock icon in Atlassian and cannot be edited there. This migration will require un-linking all users and groups from Okta and re-linking them to Entra. In our tests, however, the only way to unlink was to deprovision the user and allow that to flow through to Atlassian.

Obviously, we don't want to delete all users and groups in Atlassian/start over. Has anyone done a similar migration and if so, how did you do it?


Answers:
author: Kieren _SmolSoftware_
body: Hi [@Benton Garrett](/t5/user/viewprofilepage/user-id/5119165)

I've seen a lot of these types of migrations. The best thing you can do is reach out to Atlassian Support and work with them to answer questions about your migration plan, related to your specific org/sites/products setup.

Generally, my advice is:

1. Test this all out in a separate org and site if you can.

2. Create a detailed set of steps, on how what you need to create/click/edit/delete and expected outcomes from each of those steps. You'll need to piece this together from various Atlassian Support docs. This will better help you understand the process and what you and your users can expect to happen. It will also be very helpful in communicating with Atlassian Support staff on any questions you have.

3. When testing, ensure you can complete the same steps in your production org. There are different experiences in admin.atlassian.com, depending on when you started using Atlassian products and how complex your setup is. It would be a big problem if you tested everything, only to realise on migration day that your production org is different...

4. Check that Entra is supported by Atlassian SCIM - <https://support.atlassian.com/provisioning-users/docs/supported-identity-providers/>

I hope that helps and your migration goes smoothly!

-Kieren  
Co-Founder of Admin Automations \| Ex-Atlassain


Tags: atlassian-guard

azure

cloud

entra

okta

provisioning-users

saml

scim

sso
Is there a delay in adding users after increasing the user tier for a product?
Asked by Rob Horan:

I am helping a team that has purchased additional JSM agent seats. I see they are now using 116 of 300 seats but when trying to add an agent they are getting an error that they have exceeded the limit on their plan.

Is there a delay between payment time and the ability to make use of the additional seats?


Answers:
author: Marc - Devoteam
body: Hi [@Rob Horan](/t5/user/viewprofilepage/user-id/853604)

It shouldn't be.

I suggest to contact Atlassian Support on this license/billing issue.

comments: author: Rob Horan
body: A ticket is already in place but I was hoping to get a sense of this phenomenon from the community.


author: John Funk
body: HI Rob,

Do they have both Jira and JSM? How are they doing on the licenses for Jira? Still plenty of room there also?

comments: author: Rob Horan
body: They were eventually able to add more agents. Jira/JSW and JSM, while on the same platform, are licensed completely separately. (I know you know, but for anyone referencing this later)

The particular issue in this case was adding more agents.

The bottom line is that effectively was a delay between the time payment was received and their ability to add additional licensed users. The increase in available licensed seats was visible in the billing area, but the additional licensed user capacity was completely unusable for what seemed like a full day.

So it seems like there is a waiting period after paying for an increase in order for it to take effect.


Tags: account

account-management

cloud

jira-cloud

jira-service-management

jsm

license

licensing
Are there any hands-on session available for learning Jira Cloud certification
Asked by Mani Chaitanya:

Alongside with the Atlassian University Learning path any other video based tutorials


Answers:
author: Trudy Claspill
body: Hello [@Mani Chaitanya](/t5/user/viewprofilepage/user-id/5345807)

For hands-on experience it is recommended that you set up your own trial of the product so that you can experiment with them.

Atlassian doesn't otherwise provide a generic site that can be accessed by everybody.

If you sign up for instructor lead training, that might include access to a test site with test data.

comments: author: Mani Chaitanya
body: Surely, I will sign in [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)


Tags: cloud

jira-cloud
Is there a way to organize filters in Jira?
Asked by Rachel:

I realize this has been asked before but the last time was 4 years ago. I create dashboards for many different aspects of a project. I have numerous filters for different users and scenarios. I currently have 20 in my "Favorites" which I will have to cull yet again.   

I am limited to which add ons I can use.  

Any thoughts?


Answers:
author: Bhanu
body: Hi [@Rachel](/t5/user/viewprofilepage/user-id/5540046)

As far as I know, there is no way to organize or categorize filters in Jira.

There is a Suggestion on Atlassian's support portal regarding this:

<https://jira.atlassian.com/browse/JRASERVER-25386>


Tags: data-center

jira-data-center

jira-software
Como hacer un campo obligatorio en un proyecto de Software Gestionado por la empresa
Asked by Luis Carlos G?mez Mej?a:

Buen d?a estimados

Tengo una duda conforme el dise?o de una incidencia en un proyecto de software gestionado por la empresa. Estoy agregando campos al dise?o pero no me permite hacerlos obligatorios ni siquiera ver distintas opciones como se pueden ver en otros tipos de proyectos.

Les agradecer?a su apoyo.

Adjunto captura.

![Captura de pantalla 2024-08-07 150636.png](/t5/image/serverpage/image-id/340801iAC59528D2BA7E1AD/image-size/large?v=v2&px=999 "Captura de pantalla 2024-08-07 150636.png")


Answers:
author: Marcos Hoyos _CM_
body: Hola Luis,

Desde https://**\[COLOCAR_CORRECTO\]**.atlassian.net/secure/admin/ViewIssueFields.jspa (reemplazar el subdominio por el correspondiente) deber?as ver dicha opci?n:

![vivaldi_GyqaAb1qPv.png](https://community.atlassian.com/t5/image/serverpage/image-id/340803i92D614D0DB4C3450/image-size/large?v=v2&px=999 "vivaldi_GyqaAb1qPv.png")

Espero sea de utilidad,  
Saludos.

comments: author: Luis Carlos G?mez Mej?a
body: Hola Marcos

Gracias por tu respuesta, si ha sido de utilidad aunque hace obligatorio el campo en todas las pantallas a las que est? vinculado, pero muchas gracias ya es un camino para realizar lo que solicito con la creaci?n de campos ?nicos para el proyecto que lo requiero.

Saludos!


author: Trudy Claspill
body: Hola [@Luis Carlos G?mez Mej?a](/t5/user/viewprofilepage/user-id/5496240)

Puede hacer una copia de la Configuraci?n de campo y del Esquema de configuraci?n de campo.

Cambie el campo a Requerido en la copia de la Configuraci?n de campo.

Actualice la copia del esquema de configuraci?n de campo para utilizar la configuraci?n de campo modificada.

Luego asocie ese nuevo esquema de configuraci?n de campo al proyecto que desea afectar.

Eso limita el efecto a un solo proyecto.


author: Luis Carlos G?mez Mej?a
body: Hola Trudy, gracias por la recomendaci?n, funciona correctamente!


Tags: cloud

jira-cloud
What happens if I delete a "team" from a dropdown of Dev Teams?
Asked by Eric Bailey:

**BACKGROUND:** We have a field called Dev Teams that is a multi-select field. It has been around a while and new teams have been created and older teams were disabled. For instance: Dev Team 1, Dev Team 2 were disabled when GUI Team, Database Team, etc were created.

**CURRENT:** We have about 20 teams in the list (though obviously the disabled ones don't show up in the dropdown).

**QUESTION:** What is the advantages/disadvantages of Deleting the unused teams vice Disabling them?

I see answers on how to, but nothing about impact of doing so.


Answers:
author: Trudy Claspill
body: Hello [@Eric Bailey](/t5/user/viewprofilepage/user-id/5310302)

When you delete the value from the options in the Custom Field it will remove that value from all issues where it was used. If you just disable it, the data is retained.


author: Marc - Devoteam
body: Hi [@Eric Bailey](/t5/user/viewprofilepage/user-id/5310302)

When you delete the value, its gone from the system and you can search for this value anymore.

If you disable the option, the information will remain in the system and will be searchable


Tags: data-center

jira-data-center
Team Managed Approvers not linked to Approvers field
Asked by Kurtis:

I'm currently working on a Team managed project that uses a form with conditional fields to add approvers under certain circumstances.

I have the form field linked to "Approvers" so anyone selected in the form field should be added as an approver.

This isn't adding the users to the "Approvals" section. I tried copying the "Approvers" to "Approvals" and I can't get the users to add.

I tried a bunch of different "Additional fields" JSON with no success.

* { "fields": { "customfield_10035": "{{#issue.customfield_10003}}{{accountId}}{{\^last}},{{/last}}{{/issue.customfield_10003}}" } }
* { "fields": { "customfield_10035": { "id": "792", "name": "Urgency Approval", "finalDecision": "pending", "canAnswerApproval": false, "approvers": \[ { "accountId": "{{issue.customfield_10003.accountId}}" } \] } } }
* { "fields": { "customfield_10035": "{{#issue.customfield_10003}}{{accountId}},{{/issue.customfield_10003}}" } }

I looked up the custom fields via XML and I see these:

![Screenshot 2024-08-08 113634.png](https://community.atlassian.com/t5/image/serverpage/image-id/340787iE9007A0D63935F24/image-size/large?v=v2&px=999 "Screenshot 2024-08-08 113634.png")


Answers:
author: Marc - Devoteam
body: Hi [@Kurtis](/t5/user/viewprofilepage/user-id/5362411)

It might this KB article will help you: <https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-request-type-in-team-managed-projects/>

As I think the normal approver and approval are only used by Company managed project

comments: author: Marc - Devoteam
body: And you are probably running in to the following limitations on team managed project in relation to automation; <https://support.atlassian.com/cloud-automation/docs/limitations-in-team-managed-projects-for-automation-rules/>


author: Kurtis
body: Yea.... I think it's those limitations.

Specifically:

* **Custom fields** : All **People** custom fields in team-managed projects currently aren't supported by Jira Cloud automation. This means that your automation rules won't be able to access values or set values in any People fields.

That's a bummer.

Thank you for the links!


Tags: cloud

jira-service-management

jira-service-management-cloud
Retrieving all tests related to a test plan
Asked by Yaniv:

Using Jira Cloud, does anyone know how I can get all the test issues that are under a specific test plan?


Answers:
author: Marc - Devoteam
body: Hi [@Yaniv](/t5/user/viewprofilepage/user-id/5506551)

Are you using an app for testing, if so what app?

Also I would refer you to read the apps documentation, as not al apps offer JQL integrations and you can only use the apps functions to view test related information

comments: author: Yaniv
body: Using Xray which don't a suitable JQL solution in cloud for my need


author: Marc - Devoteam
body: Hi [@Yaniv](/t5/user/viewprofilepage/user-id/5506551)

If the app doesn't offer these function, then it can't be done.

Reach out to the vendor and see if they migth have a solution.

If they have, please share it on the community.


Tags: cloud

jira-cloud
Epic panel displaying too many epics
Asked by Jessica Oveys:

We recently started seeing Epics that are in an epic status category of done start populating in the backlog view when you enable the Epic drawer. Previously it only showed Epics that were in progress. Is this a known issue or did something change?


Answers:
author: John Funk
body: Hi Jessica - This should be fixed now. Can you verify?


author: Catherine
body: Definitely go to the bug and mark it as "This affects my team."  

I thought it was a new feature and looked all over for a new toggle.  
This is a bug and is making the backlog view with epic panel unbearable and all workarounds will impact other views from the board.


author: Marc - Devoteam
body: Hi [@Jessica Oveys](/t5/user/viewprofilepage/user-id/5564141)

Even setting the Epic Status to Done and all child issues to Done its still visible.

I agree with [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

I voted as well.


author: Trudy Claspill
body: Hello [@Jessica Oveys](/t5/user/viewprofilepage/user-id/5564141)

Welcome to the Atlassian community.

I see it also in my Free instance.

There is a bug opened today on this issue.

<https://jira.atlassian.com/browse/JSWCLOUD-27027>

You can click the "This affects my team" option and Watch the issue for updates.


Tags: atlassian-support

cloud

jira-cloud