youngmon/atlassian-qna huggingface dataset:
How do I search all the content in Confluence Questions?
Asked by Shawn in Van:

Hello all,

I am using the cloud version and I am really puzzled about how Questions search results are determined.   

Examples:  

1. The first question shown under, "Recent" has the word, "hangs". When I enter into the search box "What do you want to know?" the word "hang", the question is found in the drop down suggestion. But if I add the entire word, "hangs", the question is no longer found.   

2. If I type a word for which I know there should be hundreds of questions, only a few appear under suggestions. How do I actually search the entire Questions space?  

3. The "Ask question" is positioned where one would expect a "Search" button. It confuses a lot of users who type in a search criteria and then accidentally click, "Ask question". What up with that?

Thank you


Answers:
author: thais
body: **Hi, Shawn,**

Please check the answers below:

**1.** I could replicate the behaviour on our test instance, and the following bug report was opened on this issue:

- [CONFCLOUD-59754](https://jira.atlassian.com/browse/CONFCLOUD-59754) - Confluence Questions: search can't find words in plural (or with a final "s")  

We suggest you add yourself as a watcher to the bug to receive the updates. An internal comment with this Community post was added there, together with the details used on our testing. You can also find more information on our bug fixing policy [here](https://confluence.atlassian.com/support/atlassian-cloud-bug-fixing-policy-206865884.html).

<br />

**2.** To search all Questions, click on Questions on the Confluence [global navigation sidebar](https://confluence.atlassian.com/jiracorecloud/get-home-search-or-create-with-the-global-sidebar-937885946.html).

<br />

**3.** The following feature request for this suggestion was created at:

- [CONFCLOUD-59756](https://jira.atlassian.com/browse/CONFCLOUD-59756) - Confluence Questions: position of "Ask question" and "Search" buttons  

Please add yourself as a watcher there, voting to increase its popularity. A comment with this Community post was added there for visibility. More information about how Atlassian implements New Features can be found in [this page](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).   

Best regards,  
Thais


Tags: cloud

confluence-cloud

questions-for-confluence
View Confluence Questions Statistics
Asked by Priya Kornalius:

The [Confluence Usage Stats plugin](https://plugins.atlassian.com/plugin/details/271?_ga=2.112805764.1467955623.1525371660-1163060851.1525371660), which provides the 'Global Activity' screen, is known to cause performance problems on large installations. This plugin is **disabled by default** . Do we have any updates on this plugin?

What is the maximum indexes we can have for enabling this plugin?


Answers:
author: Shannon S
body: Hi Priya,

Can you let me know what you mean about any updates for the plugin? This plugin will always be disabled by default due to the performance issues it can cause. There is not a known number of maximum indexes you can have by enabling the plugin.

Regards,

Shannon

comments: author: Priya Kornalius
body: Hi Shannon:

Are there any organizations able to use this plugin successfully for tracking the number of views in an article?

Regards,

Priya


author: Shannon S
body: Hi Priya,

I do not have this information for you, but we can leave this thread open for other users to add their information as to how they're able to use the add-on for their organizations.

Regards,

Shannon


author: Priya Kornalius
body: Thanks Shannon! I'll stay tuned for others to comment. Most of the organizations look for KB view statistics for analytics. I need to know how other organizations are tracking the KB view hits.

Regards,

Priya
Scheuma_upgrade error
Asked by atsflex:

Upgrade failed. Please consult the system logs for details. You will need to fix these problems, restore your database and confluence home directory to the pre upgrade state. Then retry the upgrade. Upgrade error message: Upgrade task com.atlassian.confluence.upgrade.upgradetask.DropSpaceGroupTablesUpgradeTask@15058912 failed during the SCHEMA_UPGRADE phase due to: null

i am running Oracle, why am I getting the following error?


Answers:
author: Shannon S
body: Nik,

This appears to be the issue described in this article:

* [Upgrading to Confluence 5.9.x or 5.10.x fails with error 'failed during the SCHEMA_UPGRADE phase due to: null'](https://confluence.atlassian.com/confkb/upgrading-to-confluence-5-9-x-fails-with-error-failed-during-the-schema_upgrade-phase-due-to-null-794212749.html)

Could you have a look there to see if it applies to you? If not, what version are you upgrading from and to?

Shannon

comments: author: atsflex
body: Shannon,

Thanks for responding. I realize why it was failing, our database was getting hung from loading. I had to restart the database with the install and patiently wait for it to be completed.


author: Shannon S
body: Thank you for letting me know, Nik! So you can confirm that the issue is now fully resolved or you?

Regards,

Shannon


author: atsflex
body: Yes, thank you


Tags: database

error
Confluence jira issue macro uses space to separate multiple values, why?
Asked by Barry Kaplan:

In a filter within jira, a multiple value field will show the values comma separated. But when using the confluence jira macro that multiple value field will shows the values separated with spaces.

This seems like a bug. Especially for the case when the field values themselves contain spaces.


Answers:
author: AnnWorley
body: Hi Barry,

Please help me understand where you are seeing the space-separated values in Confluence. Perhaps it would help if you post a screen shot.

Here is a sample of a Jira filter in Jira and Confluence. The multi value field is "project" and it uses a comma in both Jira and Confluence. When I removed the comma in Confluence I got a JQL syntax error.

Jira:

![Screen Shot 2018-05-04 at 11.33.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21337iF24F7016BE479EF0/image-size/large?v=v2&px=999 "Screen Shot 2018-05-04 at 11.33.16 AM.png")

Confluence:

![Screen Shot 2018-05-04 at 11.33.00 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21338iCDE14F9FA4704808/image-dimensions/596x407?v=v2 "Screen Shot 2018-05-04 at 11.33.00 AM.png")

Thanks,

Ann

comments: author: Barry Kaplan
body: Ann, I am not referring to the query, but to the rendered output of the macro.

I can't show it in the edit view, because that view is not scrollable to see all the columns. But in the screenshot below the "Employee Roles" field is a "Select List (multiple choices)" custom field. The values "CISO" and "Employee" are two values assigned to the field for the issues. As you can see the values are separated by space.

In Confluence:

![Screen Shot 2018-05-04 at 12.23.55 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21357i1FD229CD7D394D44/image-size/large?v=v2&px=999 "Screen Shot 2018-05-04 at 12.23.55 PM.png")

But in the filter view they are separated by commas.

In Jira:

![Screen Shot 2018-05-04 at 12.25.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21358i84F11F13FFD3F24D/image-size/large?v=v2&px=999 "Screen Shot 2018-05-04 at 12.25.18 PM.png")


author: AnnWorley
body: I am seeing the same behavior on my test instance so I opened a bug report for the development team: J[ira Issues Macro displays multi-select custom fields separated by spaces](https://jira.atlassian.com/browse/CONFSERVER-55482)

Please comment or vote on the bug report to communicate directly with the dev team and add weight to your use case.


author: Barry Kaplan
body: That issue is for server. I am on cloud.

(The issue did not let me make any edits or even comments)


author: AnnWorley
body: You have to be logged into the bug tracker to make comments or vote, etc. I opened the same bug report for the Cloud project since you are seeing the behavior there as well: [Jira Issues Macro displays multi-select custom fields separated by spaces](https://jira.atlassian.com/browse/CONFCLOUD-59722)

I am sorry I did not notice which platform you were on but apparently, the issue is present in both. Thanks for pointing it out.


Tags: cloud

confluence-cloud
how do i link a confluence page to jira story..
Asked by Dennis:

have a confluence file on a page that I want to link (reference) to a Jira story


Answers:
author: AnnWorley
body: You certainly may do that. Please see [Display Jira Issues in Confluence: more power, more control](https://www.atlassian.com/blog/confluence/display-jira-issues-in-confluence-more-power-more-control).


Tags: jira
How to remove the column header information when using the filter
Asked by Michael Prewitt:

I have a filter that has embedded a Jira-Macro. By default, I want to show 15 rows of the jira-macro output, but want to sort on all the output. Is this possible?  

The work around I came up with is have a filter with an embedded jira-macro that displays all the output, then have the filter show 0 rows... then have a second jira-macro to display what I want... The problem with this solution is that with the filter you still have a column header show up..

Any ideas on how to approach this?


Answers:
author: Michael Prewitt
body: I have been playing with the options with the Filter.. I can use the Filter to tell it to display N number of rows of the table. This is good when the filter isn't being used, but when someone selects something and there is more then 20 rows, I would like the filter to show all the rows selected.
Create multi-page form and pre-populate fields on subsequent pages with data from first page (form)
Asked by Remo_Pistor:

I'd like to create a multi-page form in Confluence using ConfiForms. I'm having trouble figuring out how to get data from page 1 (form 1) to page 2 (form 2), and have the data pre-populate some fields on page 2.

For example, I have a customer ID field on the first page/form as well as some other fields. When I submit the form I'd like to be redirected to the second page/form where the customer ID from the first form is already populated and I can continue to complete the rest of the second form and then submit that data.

Is this possible?


Answers:
author: Alex Medved _ConfiForms_
body: Do you actually create pages with ConfiForms Form (Definition)? Each page has new form?

Or you have a form in some central place and creating new pages for each customer and want to store the data in the "central place" form?


Tags: confiforms

confluence-server

forms

server
Set up email to a "suggestion box" Confluence space
Asked by Sharon Metzger:

Well, not a suggestion box, exactly, but our organization is opening a challenge to collect submissions for once a month competitions. Our thought is to create a Confluence space to present all the submissions and let people vote.  

Voting details aside for now, I'm wondering if we can also let people submit their ideas via email direct to a space. (Rather than adding it themselves, or having a designated collection person to post them all.) I see that there's an Email to Page system add-on, but I'm not sure from reading its doc whether it will do what I'm looking for. Does anyone have experience with some kind of suggestion box/Confluence page?


Answers:
author: AnnWorley
body: Hi Sharon,

I found an add-on that seems to fit most of your requirements: [Send EMail To Page Plugin](https://marketplace.atlassian.com/plugins/biz.artemissoftware.plugins.confluence.send-email-to-page/server/overview). I encourage you to test it (free trial) on a staging environment to see if it does everything you need and doesn't interfere with existing add-ons.

Thanks,

Ann

comments: author: Sharon Metzger
body: Yes, that's the one I was looking at, but wondered if anyone had implemented it successfully for a similar use case. I can talk to IT folks about a good way to stage a trial. Thanks!


Tags: confluence-server

server
Confluence Page Error
Asked by Prasad Andrews:

Hi All,

After creating the page facing the attached error.

But after we edit the page -- Edit the Jira Issue link and search the Key and click on Insert and Save then it's working.

Please suggest me on this.

**Error rendering macro '** jira**': Unable to locate JIRA server for this macro. It may be due to Application Link configuration**

![Confluence Error.PNG](/t5/image/serverpage/image-id/21248i00B5E82B74FCA9F1/image-size/large?v=v2&px=999 "Confluence Error.PNG")


Answers:
author: AnnWorley
body: Please check the application links pages for Jira and Confluence. My Confluence and Jiraapplication links are healthy and they look like this in Confluence

![Screen Shot 2018-05-03 at 1.37.39 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21262iE02CA9FF936F3E33/image-dimensions/759x237?v=v2 "Screen Shot 2018-05-03 at 1.37.39 PM.png")

The edit button brings up:

![Screen Shot 2018-05-03 at 1.38.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21263iB25C008EFC7F8DF6/image-dimensions/748x412?v=v2 "Screen Shot 2018-05-03 at 1.38.18 PM.png")

Please check your application links for configuration or connectivity errors.

comments: author: Prasad Andrews
body: Thank you [@AnnWorley](/t5/user/viewprofilepage/user-id/502040)

[@AnnWorley](/t5/user/viewprofilepage/user-id/502040) I need one more help from you regarding the confluence part.

I have created one space and under that, I have created a page as IDEA and under IDEA created child page called "IT Demand".

Under IT Demand I want to create the 3 pages (Architecture, Design, Requirement) automatically as a folder structure on the attached snapshot. Is it possible?

**-------------------------------------------------------------------------------------![WIKI Snapshot.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/22233iFFDEA7F71418522A/image-size/large?v=v2&px=999 "WIKI Snapshot.PNG")**

**Project Repository** is one space.

Manually I have created **IDEA** Page.

Under Idea page "**IT Demand**" child page will create automatically from JIRA (Using Script listener Parent ID).

The below 3 child pages need to be created automatically under the **IT Demand** Child Page.

**\* Architecture**

**\* Design**

**\* Requirement**

Is this possible?


Tags: confluence-administration

questions-for-confluence
Creating a new user keeps asking to enter an email address
Asked by Carolyn Altobello:

I am trying to add a new user and keep receiving "Please enter an email address" even though one is accurately entered in the Email address(es) box.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Carolyn Altobello](/t5/user/viewprofilepage/user-id/1331711) ,

could you share a screenshot of your error?

Fabio


Tags: confluence-server

server
How do I create an admin group that does NOT have visibility to all content/pages?
Asked by KP:

In Confluence version 4.0 (maybe later), there were [three levels for Confluence admins](https://community.atlassian.com/t5/Confluence-questions/Are-there-really-three-levels-of-administration-access/qaq-p/110919), including a group that had limited visibility to content.

On Confluence server v 6.2.3, there's only the confluence-administrator group, which can see everything, even if pages are restricted. I experimented with adding/removing the Confluence Administrator and System Administrator permissions, but the person testing for me could still read all hidden content.

I want to create a new admin group that has some global privileges (create templates, move, delete, restore pages, etc) but does NOT have access to all pages. If a page is view restricted, I don't want that admin user to be able to see it.

Is this possible? I could not find anything in the 6.2 docs or on the Confluence config pages.


Answers:
author: AnnWorley
body: Hi,

Please see [Global Permissions Overview](https://confluence.atlassian.com/doc/global-permissions-overview-138709.html), it mentions you can create a new group, and grant that group the Confluence administrator and system administrator global permissions without granting the "super-group" status of the default confluence-administrators group:
> Granting a user the system administrator and Confluence administrator global permissions does not allow that user to automatically see all spaces in your site, or see restricted pages. These permissions only give access to administration tools. Be aware, however, that users with system administrator global permission could add themselves to the confluence-administrators group.
>
> You can't change the global permissions granted to the confluence-administrators group. If you don't want your admins to be able to see all spaces and restricted pages, you can create a new group, and grant that group the Confluence administrator and system administrator global permissions.

Thanks,

Ann


author: KP
body: Thanks, Ann, that was exactly what I needed.

-K


Tags: confluence-administration

confluence-server

server
How to create an article from Jira Service Desk Issue
Asked by Printbag Embalagens LTDA:

Hi.

I'm trying to create an article in the Confluence from an issue on Jira Service Desk, but the Confluence returns denied permission.

![artigo_de_jira.PNG](/t5/image/serverpage/image-id/21229i1504C65D7A91E37B/image-dimensions/589x255?v=v2 "artigo_de_jira.PNG")

![permissao_confluence.PNG](/t5/image/serverpage/image-id/21227i39B9AA02A1187B1D/image-dimensions/537x187?v=v2 "permissao_confluence.PNG")

How do I set the confluence permission to do this?

Thanks.


Answers:
author: Manon Soubies-Camy
body: Hello [@Printbag Embalagens LTDA](/t5/user/viewprofilepage/user-id/1294633),

To create a Confluence page from a Jira Service Desk issue, you need:

* a Confluence license;
* permission to add a page in the linked space.

To check if you have "Add a page" permission in the linked Confluence space, go to the space settings \> Permissions and "Add a page" should be checked ([see documentation](https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html#Servingcustomerswithaknowledgebase-Authoring)).

Hope this helps,

- Manon

comments: author: hermann.laemmerer@schweighofer.at
body: Dear Manon,

the permission Add a page is checked, what else could be the problem?

br Hermann


author: Manon Soubies-Camy
body: Hi [hermann.laemmerer@schweighofer.at](/t5/user/viewprofilepage/user-id/1990346)

Are you getting any error message?


author: hermann.laemmerer@schweighofer.at
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/58845i947624CE4FAD35B8/image-size/large?v=v2&px=999 "image.png")


author: hermann.laemmerer@schweighofer.at
body: More details see also

<https://community.atlassian.com/t5/Confluence-questions/How-to-create-an-article-from-Jira-Service-Desk-Issue/qaq-p/1117230#M146513>

br Hermann

(sorry for the parallel stream)


Tags: confluence-server

server
Reports and audit trail
Asked by ankit jagadale:

Hi,

I would like to know if JIRA can perform following tasks and can provide reports giving following information:

Create New requests/tickets

Owner of the ticket to be displayed on dashboard

Due date displayed ?

ticket status : does it provide information about Completed tasks, Closed date, Open/in progress ,Re-opened etc in the dashboard view?

Archiving tickets/tasks is possible or not?

user based access controls can be provided or not?

queue based differentiation can be done and displayed on dashboard?

Can it provide the complete audit trail of the ticket created?

Thanks

Ankit


Answers:
author: Nic Brough -Adaptavist-
body: It does almost all of that, off-the-shelf.

Exceptions - archiving is not really there, and although the issue status is recorded, it's not easy to extract the dates.


Tags: jira
Confluence shows blank page in Chrome
Asked by Mari G:

As of yesterday, when I navigate to Confluence using Chrome (Version 66.0.3359.139), I get a blank page

i.e. navigating to: xxx.atlassian.net/wiki (and any of the spaces in Confluence)

I can view JIRA as well as xxx.atlassian.net/secure/Dashboard.jspa

I can also view xxx.atlassian.net/wiki successfully if I use Firefox (version 59.0.3 (64-bit))


Answers:
author: Oman Costa
body: Hi Mari,  

I'm using the same Chrome version as you, and I'm able to open my instance xxx.atlassian.net/wiki  

Maybe it is a cache problem? Did you try to clean your cache or access it in incognito mode?


author: Sim Brar
body: Clearing the cache temporarily fixes the issue for us as well, however, the issue persists quite often. This especially occurs when we have users editing Draw.io diagrams in Confluence Cloud. It is not a feasible strategy to instruct users to continuously reload Chrome, launch an incognito window, or clear their cache as these are all very temporary workarounds.


author: Moied Khan
body: Yes clearing the cache helps but its not a permanent fix. could you Atlasian folks help understand or find a solution that can work.


author: Mari G
body: Clearing the cache did the trick. Thanks Oman!

comments: author: Oman Costa
body: I'm glad that I could help. Have a nice day :)


author: Moin
body: Mari G,

Do you know the root cause of this behavior from confluence page ? Few of my users reported the same. I know clearing the cache helps. But we are getting this error frequently.


author: Sanjay Pant
body: Any update from Atlassian on this?


author: Curt Jackson
body: Same problem here - started last week. Cannot view Jira or Confluence content in Google Chrome (Version 77.0.3865.90 (Official Build) (64-bit)).

I uninstalled all extensions (including a cache clearer, which used to solve the problem), which worked for maybe 30 minutes. Then the same problem occurred. So I signed out of Chrome and just use the 'no user' profile. Again, stopped working (blank screen apart from the confluence symbol) after a short while. Reinstalled Chrome and thought I'd *"fixed"* the issue but no - it's just happened again, on a clean install of chrome, using chrome default user and zero extensions.

No need to say that the software just doesn't work properly using IE, so I'll have to try firefox next.

Worst thing is that I'm the team advocate for chrome, and this makes it look like some amateur software. Hard to sell it into the team when it simply doesn't work. What gives?


Tags: cloud

confluence-cloud
Jira Issue macro linking not working
Asked by Jes?s Jorge Mu?oz:

Hello everyone,  

My team use a lot the Jira Issue macro in our documents in Confluence. It's a very powerful tool. But we found a problem and we need to know if this can be solved.  

When we use the macro to show a single Jira issue, a Confluence page link is created in this Jira issue, as we expect. But if we list several Jira issues as a table, as we understand the behaviour, those issues should be linked to this Confluence page too, but this doesn't happen.  

If we list a lot of issues, linking them one by one to the related page is impractical. Also it's not possible to "bulk link" them to this page.   

I want to know if this is a bug, or if it's not, if it exists some support ticket to request this feature.  

Thanks a lot!  

Jes?s


Answers:
author: thais
body: Hi, Jes?s,

The behaviour you described is reported on the following bug:

- [CONFCLOUD-39845](https://jira.atlassian.com/browse/CONFCLOUD-39845): JIRA issue macro in table view in Confluence does not link the page to JIRA

We suggest you add yourself as a watcher to the bug to receive the updates. You can also find more information on our bug fixing policy [here](https://confluence.atlassian.com/support/atlassian-cloud-bug-fixing-policy-206865884.html).  

comments: author: Jes?s Jorge Mu?oz
body: Hi Thais,  

Thank you very much for your reply and support. I've already added myself as a watcher.  

Jes?s


author: thais
body: Hi, Jes?s,

Thank you for replying. :)


author: Nick Mileson
body: Any status update on this? I'm still seeing the same bug behavior


author: Chris Gado
body: This is still an issue. The macro does not behave properly and is causing unnecessary additional work. The Jira link above has been open for years with no movement.


Tags: cloud

confluence-cloud

macro