youngmon/atlassian-qna huggingface dataset:
Automatic saving of description when card is closed?
Asked by Geoff Cooper:

Hi,

When using Trello in a browser on PC, I find that to save changes to the description I have to explicitly click the save button. It seems counter-intuitive when other fields are automatically saved on exiting the card. Furthermore, it is possible to close the card without saving and there is then no indication to show that the card has unsaved information... On the iOS app, which I also use, I can change the description but to exit the card I have to tap 'done' which saves the card (or cancel the action) in order to then exit the card.

Is there a good specific reason for this behaviour on the browser of not saving automatically when the card is closed? If not, please can I make the suggestion (along with many others) that an option is added for either i) saving the card automatically on exit, or ii) making it impossible to close the card without saving it.

Cheers, Geoff


Answers:
author: Rafael Dill
body: Hi Geoff,

Thank you so much for the feedback!

I've tested this behavior on my end and I agree that it would be ideal to Trello either give you a warning that the description is not saved when you closed it - even if that information keeps saved on your browser cache, or doesn't allow you to close the card until it was saved or discarded.

But this is in fact a great suggestion, and with that in mind, I have gone ahead and created a new feature request for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-TRELLO-680>

I have also added this thread as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority. I would also recommend you to visit that suggestion, log in with your Atlassian account, and click \*Start watching this issue\* on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy:  
\[New Features Policy\|<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>\].

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!


Tags: cloud

trello-cloud
Amazing field doesn't show up for others!
Asked by beyumi:

I have amazing fields and its been working great but for the past month or so i noticed that only i can see the power up on my board? anyone else going there cant see all the custom settings i have put... so far i have tried reinstalling the power up, changing who can view the formulas and viewing it in a different browser.

i know for a fact that its not an issue on my end or my browser since they show for me correctly but it doesnt for anyone else. i also have other power ups that show correctly as well.

i really need help with this... thank you  

this is what it looks like for me: <https://i.imgur.com/XN6hhSp.png>  
and for everyone else: <https://i.imgur.com/8DUbmZ2.png>


Answers:
author: Sal
body: Hi there! It seems like you're experiencing problems with the [Amazing Field third-party Power-Up](https://trello.com/power-ups/60e068efb294647187bbe4f5). In this case, you can contact their dedicated support team via email at support@amazingpowerups.com. I'm sure they'll be able to help you troubleshoot your issue, and help find a solution to it. I hope this helps!


Tags: amazing-fields

cloud

trello-cloud
Power ups: can i add two gmail accounts in the gmail power up?
Asked by Manic?mio:

Hello!

I run a social enterprise and we have two emails (workspace google - gmail). Hence, I would like to add two emails to the gmail power up tool. Is that possible? So far I haven't been able to do it.

Thanks in advance

Catarina


Answers:
author: Caity
body: Hi Catarina! Could you tell me a little more about what you'd like to do here? Are you trying to connect 2 different accounts to the [Google Drive Power-Up](https://trello.com/power-ups/55a5d916446f517774210006/google-drive), which allows you to access your Google Drive folders directly from Trello? Or are you referring to the [Trello add-on for Gmail](https://trello.com/power-ups/6052d16c340ed23e9da083ed/gmail)? Or something else?

If it's the add-on for Gmail you're interested in, that's installed from within Gmail, so you should be able to add it to both of your Gmail accounts.


Tags: cloud

gmail

power-up
I'm trying to remove a member from a board - but the system won't remove them?
Asked by Nikki Neale:

Can you help - The person is not a member of any boards - and I click remove but nothing happens?


Answers:
author: Alisson Sartor
body: Hello, Nikki!  

Are you an admin on the board you mentioned? can you give more details?  

Kind Regards  
Alisson  
Trello Team


Tags: cloud
Unable to log in on Firefox
Asked by Livne:

Hello,

I am unable to log into Trello when on Firefox, and this has been an issue for months. The log in page loads up, I type in my (correct!) email address but when I hit the continue button, it just loads for an eternity and I can never get to the next step of inputting my password.

I have tried a windows-based device and an ubuntu-based device multiple times, and have checked that they both have the latest release - currently 129.0.2.

I have disabled my extensions: privacy badger, disconnect, adblock plus, but this has not affected my ability to log in (still doesn't load to password screen!)

I have successfully logged in - and created a new account associated to a different email - on Edge. I am unable to log into the new account on Firefox, so it's not an issue with the individual account's details.

Help, please?

(fyi tried to report this as a bug but all roads seem to lead to <https://support.atlassian.com/contact/> and when I fill out that it's a technical issues or bug for Trello, there only options are to look at the documentation or the atlassian community..)


Answers:
author: Mirek
body: Hi [@Livne](/t5/user/viewprofilepage/user-id/5585595)

You are using a free plan that is probably why you are redirected here to Community to get assistance. Anyway we would do our best to help you somehow.

Problem looks very odd.. but it seems that is overall related with your Firefox instance. Do you agree? (I mean if you set another account and this is also having problem.. )

Strange is also that you tried on Windows and Linux.. Was it the same machine, on the same network etc? Wondering if there is anything on network (some kind of firewall maybe) that is blocking the requests..

If you go directly to trello.com site and try to log in there.. Could you log in to other Atlassian site (using this account) and simply see if you are logged in? Single Sign on should work and you should be logged in there automatically..

comments: author: Livne
body: Kia ora [@Mirek](/t5/user/viewprofilepage/user-id/781521), thanks for your assistance, and for clarifying :)

Yes, I definitely think it's an issue with Trello not working on Firefox rather than anything to do with my specific devices, just wanted to note ways I had tried to troubleshoot.

The Linux and the Windows devices are different, and I also tried logging in from different physical locations (connected to different wifi networks).

All of my attempts to sign in have been in trying to log in directly through Trello.com

Using Edge and this account, when I log into Trello, if I then open a new tab to Atlassian or to the Atlassian community site, it registers me as logged in automatically, yes.

Same device, same location, Firefox browser: tried logging into id.atlassian.com instead of Trello, issue is the same. Never get to the input password stage.  

Hope that test helps in figuring something out?


Tags: cloud

firefox

login

trello-cloud
Unable to view Trello board in Teams
Asked by Rachel Goodyear:

I am trying to link my Trello account with Microsoft Teams, and though I have logged in and linked my board, I can only see blank screens whenever I scroll through the different tabs (see image). Please can someone help resolve this?

Many thanks

![Screenshot 2024-09-06 140949.png](https://community.atlassian.com/t5/image/serverpage/image-id/345902i0D9EB72BD7A9566B/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 140949.png")


Answers:
author: Rachel Goodyear
body: Thank you for your response. I am the owner of the board, so presumably I should be able to view it?


author: Gaurav Kataria
body: You must be a member of a board to add it to your Teams application. Workspace Visible boards will not show as an option until you join the board. More details here: <https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/>


Tags: cloud

trello-cloud
Upon initial setup I put in the wrong email address and cannot change or verify my account
Asked by Jason Chandler:

When I entered my email address, I missed one character. It is sending the verification link to that wrong email and it will not let me change my email without verification.


Answers:
author: Gaurav Kataria
body: For security reasons, email verification is a necessary step. You might have to create a new account with the correct email address and transfer any boards (if you did create any) to the new workspace <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>
No Updates on my (new) Team Page despite Creating Project/Goals and Updates
Asked by Barry Smith:

I've started using Atlas and have created a new Team, as well as a Project and some Goals. I've made changes and added some updates for these Projects and Goals.

I can see these updates within **GOAL UPDATES** (team.atlassian.com/updates/goals), but not within **PROJECT UPDATES** (team.atlassian.com/updates/projects). I also can't see any updates within the **Team Page** (team.atlassian.com/people/team/\<GUID\>)?

I'm guessing I don't fully understand how they all fit together. Can anyone assist?


Answers:
author: Andrew Hammond
body: Hey [@Barry Smith](/t5/user/viewprofilepage/user-id/3044858) check out this help article - <https://intercom.help/atlas-by-atlassian/en/articles/6174341-add-owners-and-contributors-to-projects>
Stop Notifications
Asked by Laura Balis:

Hi,

I have been experimenting with Atlas but am not actively using it at this time. I created a project and am now getting notifications every week. I would like to stop those notifications but cannot figure out how to do that. Would someone be able to help, please?

Thanks!


Answers:
author: Sherif Mansour
body: Simply remove yourself from the project and/or stop following it and you will stop getting the reminders/digest.

comments: author: Laura Balis
body: Will do. Thanks, Sherif!
Project completion date
Asked by Geoff:

Is there a quick/easy way to see a project completion date? ie without having to click into the project and check the status timelines?  

Be good if there was a completion date as well as a target date in the CSV export


Answers:
author: Daniella Latham
body: Hi [@Geoff](/t5/user/viewprofilepage/user-id/5159124)

Do you mean having the target date included in a smart link, as well as the status?

Regarding completion date, right now when a project is marked as **Completed** and the final target date is set (as part of the final update), that is treated as the completion date. Are you looking for something different?

Thanks, Daniella

comments: author: Geoff
body: Hi Daniella   

No to the first question  

To the second - ah ok, not something that people do at the moment and feel is a bit counter intuitive that you're updating a "target" date when you're competing? Will need to ask them to make sure they update that as well when they do the completion status update  

Be good though if it was a different field and/or automatically updated on completion to current date?
How can I configure the weekly reminders?
Asked by Andrew Staunton:

Our team needs reminders to go out Thursday morning to provide project updates. This is so that on Friday morning, management staff can see all the project updates.  

The current system sends reminders on Friday, which is way too late for our needs.


Answers:
author: Casey Shinn
body: This isn't configurable right now.

<https://intercom.help/atlas-by-atlassian/en/articles/5203867-how-do-project-and-goal-reminders-work>


author: Ole Treptow
body: Hi Andrew,

there might be a way. I personally track my daily tasks with jira workmanagement. And every Friday (you choose your time) an automatisation rule creates a task for every project i have to update.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/249057i185DEE1B64A636D6/image-size/large?v=v2&px=999 "image.png")

Obviously there's a JQL identifying the task for the sub-tasks.

You don't even need a jira workmanagement project. you can do it in software projects too but keep an eye on your reports and numbers.

all the best!
My confluence embed for tags looks different than Atlassian video shows
Asked by Casey Shinn:

When I embed a tag into Confluence, instead of showing Projects and Upcoming as the two tabs, my view shows Projects and Timeline. Is Timeline the same thing? The video in the article doesn't actually show what the Upcoming tab looks like so it might just be a change since that was posted.

<https://intercom.help/atlas-by-atlassian/en/articles/6182947-produce-reports-and-integrate-with-other-apps-using-smart-links>


Answers:
author: Daniella Latham
body: Hi [@Casey Shinn](/t5/user/viewprofilepage/user-id/4440184)

The timeline is simply a different way to visualize projects, based on how recent or far they are in the future. It's an alternative to the list view.

I'm not sure what you're referring to by the **Upcoming** tab, would you mind sharing a screenshot?

Thanks, Daniella

comments: author: Casey Shinn
body: Sure - the video and other screenshots in the article I linked shows an "Upcoming" tab when you embed a tag in Confluence. The article and videos don't explain what the upcoming tab actually is but it's definitely called "Upcoming".

![23.03.08 atlas screenshot 1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/244521i1D642C78726D66C0/image-size/large?v=v2&px=999 "23.03.08 atlas screenshot 1.PNG")

But when I embed a tag in Confluence, it shows "Timeline" and doesn't work. They all appear to be active even though some have future start dates. In the third screenshot, the highlighted projects aren't set to start until April but are showing active on the timeline view.

![23.03.08 atlas screenshot 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/244523i0D2396A516C18FE8/image-size/large?v=v2&px=999 "23.03.08 atlas screenshot 2.PNG")![23.03.08 atlas screenshot 3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/244522i983F98B9E1873214/image-size/large?v=v2&px=999 "23.03.08 atlas screenshot 3.PNG")
How Do I Add a Team to an Atlas Project?
Asked by Chris Billiau:

I have a team created in Atlas, but when I click on the Contributors "+" to add the team or members individually no one is added after selecting the team or users and clicking DONE.


Answers:
author: NAYANA
body: [@Chris Billiau](/t5/user/viewprofilepage/user-id/1182053) If you are using Jira's native "Team" field to store the Teams (names). When you type in a string - the field should automatically pull the matching results. I am able to add a Team and thus all the users within the team to an Atlas Project. Do you have existing teams in Jira?

Hope this helps!

![Search individuals or teams in Atlas.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/312857i2BE2A4FF312D78CC/image-size/large?v=v2&px=999 "Search individuals or teams in Atlas.PNG")![Search Teams in Atlas.png](https://community.atlassian.com/t5/image/serverpage/image-id/312856i9BAFFD94C1363FCC/image-size/large?v=v2&px=999 "Search Teams in Atlas.png")


author: Sheri Widler
body: I get the same result. How do you add a team to a project


author: Niraj Patil
body: Hi, [@Chris Billiau](/t5/user/viewprofilepage/user-id/1182053) , thanks for your feedback. I wasn't able to reproduce this issue. If its possible, could you please share a video or screenshots of this happening? Thanks!
Embed Jira Advanced Roadmap in Atlas about page
Asked by Photi Orfanidis:

Hi team

We'd be very keen on being able to embed a Jira advanced roadmap on an Atlas project about page.


Answers:
author: Niraj Patil
body: Hi, [@Photi Orfanidis](/t5/user/viewprofilepage/user-id/5147239), I did some investigation and found that you can embed Jira roadmaps in the Atlas project's About tab but you can't embed Jira advanced roadmaps yet. They'll only display as a link.

Jira Advanced Roadmaps do provide an embed link (iframe URL) but it does not successfully display the URL in the Atlas project's About tab when you paste it in.

I've reached out to the Advanced Roadmaps team to see why it won't display and will let you know what they say.
How can we restrict access to team/project access in Atlas
Asked by Arpitha Akkapeddi:

Have created team in Atlas and wanted to restrict access to the team members and their project/activities rather than open team


Answers:
author: Sherif Mansour
body: Hi Arpitha, team restrictions is still in progress. I've made a note of your +1 for this. Hopefully that will be available soon - sorry unable to provide an exact date.

I'd love to hear what kinds of teams are you wanting to restrict access to? What's the scenario?

Today you can only restrict access to projects. Here is how: <https://intercom.help/atlas-by-atlassian/en/articles/6403749-restrict-the-viewing-and-editing-of-projects>

comments: author: Edmond Delude
body: [@Sherif Mansour](/t5/user/viewprofilepage/user-id/781579) - In the link provided, there is an example of assigning a Team to a Private Project.

Leaving Teams unrestricted and then assigning them to Private Projects creates a risk and possible exposure to private information. In other words, if anyone can add themselves to a Team and that Team is associated to a Private Project, wouldn't they gain access to the private information?

Using Teams would be preferred as is using Groups versus Users in Jira.


author: Sherif Mansour
body: [@Edmond Delude](/t5/user/viewprofilepage/user-id/701089) not quite - but close! Today adding a Team to a private project only adds it as a once-off. Any subsequent members added to the team will _not_ get access to the project (And they will also need to be added manually) to avoid this security issue.

Think of it as a shortcut for adding a group of users.

Looking towards the medium term, we are looking at introducing private teams which will solve this problem (people need to request and be approved) before joining a team if the team is private.

Hope that helps clarify!


author: Tim Holme
body: So Projects can be private but Goals are public? Is that true? It would be helpful to have private goals as well. What I imagine is a map from Teams to Goals where only members of the assigned teams can view/edit the goal
Projects not showing
Asked by Collista Lewingdon:

We just got access to Atlas and the only option that we have is to create a project. How can we link Atlas to a pre-existing project within Jira?


Answers:
author: Amanda Barber
body: Atlas projects can be linked to with the "Tracked Work" tickets. I think this article really covers it all though! <https://community.atlassian.com/t5/Atlas-Group-articles/The-relationship-between-Atlas-and-Jira-explained/ba-p/1685737>

comments: author: Briana Johnson-Sims
body: When I and my teammate first accessed Atlas, we wanted a way to link Atlas projects to JIRA projects. However, all documentation suggests that Atlas projects align with JIRA epics. I'm hoping this isn't the case or at least not long-term.


author: Sherif Mansour
body: Thanks for the feedback [@Briana Johnson-Sims](/t5/user/viewprofilepage/user-id/5137018) - would love to here about your Step in Jira where one Atlas project = 1 Jira project, can you tell us more about the context / use case here? Do you end up closing projects in Jira when the project is complete? Do these Jira projects have a due date? (at the moment you can't add a due date to a Jira project, so curious on how to solve it)


author: Briana Johnson-Sims
body: Hi [@Sherif Mansour](/t5/user/viewprofilepage/user-id/781579) ! I appreciate you taking time to chat with me. Currently my company's top priority updates have their own JIRA projects with epics for different phases of work (e.g., feature a design, feature b design, feature a dev) and user stories for each feature. It would be great to be able to link these JIRA projects to Atlas under Tracked Work and then be able to report on status for the project as a whole.

However, we do use epics for some smaller projects, so the existing functionality works for those.


author: Briana Johnson-Sims
body: [@Sherif Mansour](/t5/user/viewprofilepage/user-id/781579) I almost forgot to answer your direct questions! My JIRA projects are achieved once complete. And I use plans to track the start date and due dates of epics and user stories. I like that Atlas lets me rtack broader due dates like Q1. I use the due dates for epics under plans in the meantime and that keeps me somewhat agile.
Can we use Initiative issue types for Atlas projects?
Asked by Jon Boyles:

Hello,

Setting up Atlas for our company and there are a number of great features we would love to use. However, most of the Jira issues that we would link to an Atlas project are Initiatives, not Epics. Any reason this limitation exists? Are there plans to enable Initiatives as well?


Answers:
author: Amanda Barber
body: In Atlas, when I copy/paste an initiative's Jira link into the Where is the work tracked? field, it links correctly. Do you get a specific error?

comments: author: Jon Boyles
body: Thanks! In the documentation, it mentions Epics as the only supported issue type. Looks like it works with Initiatives though!


author: NAYANA
body: That's awesome, it does make sense to limit to a larger body of work. Otherwise it might get too cumbersome too quickly having to show progress in terms of user story level issues for KY or Objective.


author: Rachel Lin
body: Hi Jon! Thanks for your feedback :)

You can link any type of issue in the Where is the work tracked? field, however our documentation refers to the [Atlas for Jira integration](https://marketplace.atlassian.com/apps/1228937/atlas-for-jira-cloud?hosting=cloud&tab=overview) which is triggered from this field, which only works with epics today.

The integration will link but also sync details between your Atlas project and JSW epic, such as title, dates and tags. You can learn more about it here: <https://intercom.help/atlas-by-atlassian/en/articles/6474633-connect-your-atlas-projects-to-jira-epics>

We do plan on opening this up to other issue types later but we found the most common mapping between an issue in JSW and the rough size of a project was at the epic level. You may want to consider whether you're initiatives should be broken down further into their own set of projects (i.e. do they have different owners or subteams, different progressive, targeted dates) so you're approaching everything in a more digestible way and outcomes can be celebrated more incrementally.
Managing a team in atlas
Asked by Toby Vidler:

We have a team member who created a team in Atlas. That individual has left the company and we'd like to remove the team. Doesn't seem possible to do that. is it?


Answers:
author: Aaron Geister
body: If you are a Jira Admin you should be able to add yourself to that team. You can get to that team via the people tab.   
Once you add yourself to the team you should be able to remove users and when your done with the clean up remove yourself from the group.   

This should take care of the issue. I find myself doing this to help support teams.