youngmon/atlassian-qna huggingface dataset:
Event listeners in plugins
Asked by Rosy Salameh:

Hello Guys,

In my server confluence instance, I have 2 plugins:

- Plugin 1 listens to DeleteHierarchyStartEvent event and use a condition inside it to not trigger it (this plugin is not developed internally; it is purchased).

- Plugin 2 (developed internally) listens as well to DeleteHierarchyStartEvent event and is doing some logic upon triggering this event ==\> so, it is using it without any condition.

My problem is that this event is not fired.

My question, if we have 2 plugins having different logics (1 stopping the event , the other doing some logic behind it), do we have a precedence here specially that this event is native by Confluence? And if we need a plugin to have a priority on another, can we do that?

I need to make this event listener working in plugin 2.

Thanks,

Rosy


Answers:
author: Shannon S
body: Hello Rosy,

Thank you for raising this with us.

Since you're having trouble with an event listener in a plugin which was developed in-house, I would recommend that you bring your question to our separate [Atlassian Developer Community](https://community.developer.atlassian.com/). That community is more familiar with developing add-ons for Atlassian tools, whereas this community is more geared towards end-user questions.

You will also find some further resources from our [Atlassian Developer Site](https://developer.atlassian.com/resources/), if you continue to have any issues.

I hope that helps, but do let me know if you have any questions.

Regards,

Shannon

comments: author: Rosy Salameh
body: Hello Shannon,

Thanks for your reply. Sure, I will do that right away.

Regards,

Rosy


author: Rosy Salameh
body: Hello,

Any updates on my above question please?

Many thanks,

Rosy


Tags: confluence-server

server
We can't create that blueprint right now.
Asked by LEFEBVRE:

Hello,

We are facing an issue on confluence when you try to create a shared link on project

(all projects have the same issue).

Message : We can't create that blueprint right now.

I think this issue appears after update Confluence in version :

### 6.15.10 {#toc-hId-1147359987}

### I'm new to this product and for the moment i can't find a solution? {#toc-hId--660094476}

### if somebody managed to debug this issue? {#toc-hId-1827418357}

Thank you in advance.

Best regards


Answers:
author: Dmitry Grishin
body: Good morning,

I see that your post isn't new but came across it after running in to the same problem in a cloud instance so will respond in case someone else winds up here.

To get around the issue I set the Space permissions on the 'Create a software project space' screen to 'Only visible to me' and successfully created a linked project. After that the Default permissions option started working again for the next project.

D
Office Excell macro is not Loading Attached Files in specific page
Asked by Maha vishnu v:

Hello Community ,

NEED HELP !

After loading attachments using (...) more option , I just went to normal page in space and I navigated to my edit page , placing cursor in specific location and selecting Excel macro for finding list of attached file values in field name ( Its available ) in this case .

Problem here is below

For specific page , using panels . Attachment I have loaded and navigated to edit page of panel and placing cursor in specific panel location and selecting Excel macro **NO** list of attached file values available in field name ( **Its not available** ) .

Please find my attachments on my problem

What would be the reason ? How to fix this ?

I appreciate your effort and time . ![ATT.PNG](/t5/image/serverpage/image-id/97855i6791C7EDADCD29C4/image-size/large?v=v2&px=999 "ATT.PNG")![ATT2.PNG](/t5/image/serverpage/image-id/97856i3B7579C570AA4D1A/image-size/large?v=v2&px=999 "ATT2.PNG")![ATT3.PNG](/t5/image/serverpage/image-id/97857i7F0CA3809A5A840C/image-size/large?v=v2&px=999 "ATT3.PNG")![ATT4.PNG](/t5/image/serverpage/image-id/97858i06E762C03DF06701/image-size/large?v=v2&px=999 "ATT4.PNG")


Answers:
author: Prakash
body: Hi [@Maha vishnu v](/t5/user/viewprofilepage/user-id/3551261)

Seems the page name contains ":" in between.

When using macros where it intends to fetch/display attachments, *++words before : in "Page Name" is considered to be a space name and after : is considered as page name.++* So, with confluence's perspective it'll try to look for matching attachments based on matching space and page name. That's why you don't get attachment list.

Please try removing **:** in page name and **Save** the page. Then **Edit** page and look for attachment. It should work!


author: Fabienne Gerhard
body: Hi [@Maha vishnu v](/t5/user/viewprofilepage/user-id/3551261)

I had similar problems when uploading an excel sheet for the first time on the site. My idea for solving would be:

* try to update publish the site first - then edit again, it should work
* if not - try using the app/macro outside of the panel and drop it inside the panel

Hope this helps!


Tags: confluence-server

server
How to reference business rules text and show the business rule text in multiple places
Asked by darren.davie:

I wish to write the business rules once all on one page and reference them in different user flows to show where they are being applied. I don't want to just see a reference but the actual text so when reading the user flow a person does not have to navigate to the business rule to read and understand what rule is being applied.

It seems excerpt macros are not useful as you can't reference each specific business rule on the one page and even when you try and put an Excerpt in the user flow it lists the title of the page which makes the text busy.

Any ideas on how I can achieve this?


Answers:
author: James Conway
body: [@darren.davie](/t5/user/viewprofilepage/user-id/3955599) have you looked at [MultiExcerpt](https://marketplace.atlassian.com/apps/169/multiexcerpt?hosting=server&tab=overview) from the guys at Artemis Software? It might help with your use case.

All the best

James

comments: author: darren.davie
body: Thanks James

Your reply is very helpful. That looks like exactly what I am looking for. I will see if I can get that approved in our business to use.

Just stating my assumption - what I am wanting to do requires a paid plugin and cannot be done with standard offering Jira components. If anyone does know of a standard way please add to this post.


Tags: confluence-server

server
Problem with creating a new account
Asked by Stefan G.:

Hello

When i will creat a new user account, we get an error.

Screen from backend attached. Seems soemthing wrong with Java.

Whats wrong here? Accounts are left, we not reached the limit.

But we didnt use the new h2 database after activating our product as its shown in the backend, as this is a task, which requires more time and was not clear before purchasing the product.

So what can we do now, to add more accounts and resolve this problem?

Thank you for your help,  
Steve

![screen.PNG](/t5/image/serverpage/image-id/97844iADA860E34C162D83/image-size/large?v=v2&px=999 "screen.PNG")


Answers:
author: repi
body: [@Stefan G.](/t5/user/viewprofilepage/user-id/3955647)

The error message says that there are no corresponding rights.  
1. Which db is used?  
2. Are the users created in the internal directory or is external user management used?  
3. Does the user have which users want to create systemadmin rights?  
4. Are the other functionalities of confluence error-free?  
5. Which confluence version is used?

comments: author: Stefan G.
body: Hello repi

1. the confluence db which is used in the test period. we couldnt change the db to the h2 database as its shown in the confluence backend till now after we purchased the license.

2. internal directory in admin panel under users

3. its the main admin with all rights. i can see in the error message, that the user has not the privileges. but its impossible, as its the main admin user.

4. yes, i couldnt find any other errors except the message, that we should change to other database.

5. 7.2.1 on own server win 2019

thank you,

Steve


author: repi
body: Question, why a confluence version 7.2.1 when you seem to start over with a test license?  
The confluence is currently at 7.5.  
I would first set up a test installation with a current version.  
Since there is probably no content, delete the whole thing and put it on again.


author: IT Flyerline Schweiz AG
body: Upgraded now to 7.5 and problem still accours with main admin login.

Clean new install was not possible, bcs we have content inside and customers using it already.


author: repi
body: Content in a trial version with an h2 DB?  
You do not do that. A productive instance never with an h2 DB.  
You can do that privately.  
Possibly save the corresponding space that has the content via confluence internal backup.  
New installation (right with the correct DB), configure the Confluence accordingly and then import the space with content again.


Tags: account

user
Global Template
Asked by Mpho Christina Roomane:

Hello Atlassian Team,

Please note that I have created a Global Template on Confluence under General Configuration, Global Templates and Blueprints. The Template was successfully saved, however, I cannot see the saved template on the Enterprise.

I have searched for the template under Administration, Audit logs but I still can't trace the save Global Template.

Please could you provide guidance as to how to retrieve/restore the created Global Template so it can show on the Enterprise.

Kind regards,

Mpho


Answers:
author: repi
body: [@Mpho Christina Roomane](/t5/user/viewprofilepage/user-id/3562926)

There are two types of templates.  
Global and space templates.  
A template that is to be globally available must be created under global templates.  
Templates created under the current space are only displayed in this.

With promote / unpromote you can still set whether the template priority is displayed in the template browser.  
With schow more all templates are displayed.

![global_blueprints.png](https://community.atlassian.com/t5/image/serverpage/image-id/97890iE2044DA2EAB40CCC/image-size/large?v=v2&px=999 "global_blueprints.png")![space_blueprints.png](https://community.atlassian.com/t5/image/serverpage/image-id/97891i98EDCA797F2D020B/image-size/large?v=v2&px=999 "space_blueprints.png")


Tags: confluence-server

server
How Page Restriction Work
Asked by alimuddinhasan:

Hi, I use free account and because of this I cannot set restriction of my meeting notes. On the setting section it said "You're on the free plan, so anyone who's logged in can view and edit this page."

Does it means everyone that have Jira account can access my page?


Answers:
author: Ollie Guan
body: Hi [@alimuddinhasan](/t5/user/viewprofilepage/user-id/3955479) ,

Confluence is completely open to logged-in users when you're on the Free plan. That means everyone who can log in to your Confluence site can view, add, and edit spaces and pages.

To take advantage of Confluence permissions, restrictions, or anonymous access, upgrade your plan.

<https://support.atlassian.com/confluence-cloud/docs/manage-permissions-in-the-free-edition-of-confluence-cloud/>


Tags: cloud
About price of Confluence(Cloud)
Asked by jasmine:

hi there,

If we have 10 user and they are administrator, others 35 staffs just can view the Confluence knowledge base,should we need to pay extra fee for each month? Thanks.


Answers:
author: Shannon S
body: Hello Jasmine,

Welcome to Atlassian Community; happy to help!

If you only purchase licenses for your 10 administrators, your 35 regular staff members will not be able to have their own Confluence accounts. This means that any pages they need read will need to be available to anonymous users. When pages are available to anonymous users, anyone on the internet will be able to read the information on those pages.

If you need to be able to limit the audience to just your staff, then you will need a plan that covers 45 license seats.

![CleanShot 2020-06-08 at 11.15.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/98119iAB26175172B5426C/image-dimensions/176x233?v=v2 "CleanShot 2020-06-08 at 11.15.48.png")

If you have any further questions about pricing or want to know more, please feel free to [raise a question with our Customer Advocates](https://support.atlassian.com/contact). They will be able to help you with any questions you might have regarding this, and confirm the price is accurate.

Take care,

Shannon


Tags: cloud
How is inline task ID different from Global ID and which one of them is immutable?
Asked by Anvesha_Rajan:

I need to map the task description to some unique immutable ID. So, I was just wondering if you could help me.


Answers:
author: Shannon S
body: Hello Anvesha,

Welcome to Atlassian Community! It's nice to have you join us.

I'm happy to help you, but I'd like to know a bit more about what you're trying to do exactly.

1. Can you let me know what the global ID is that you are referring to?
2. Is there a document you are referencing?

For more information on how information is organized in a Confluence database, you can have a look at this page on the [Confluence Data Model](https://confluence.atlassian.com/doc/confluence-data-model-127369837.html). It outlines the available tables and columns and where you can find specific information.

It seems that you might be looking to develop some sort of add-on or integration for use with Confluence. If this is the case, I would recommend also raising an inquiry at the [Atlassian Developer Community](https://community.developer.atlassian.com/). The Developer Community is more suited to questions like this one, whereas this community tends to be more end-users.

You can also find more details on developing for Confluence Cloud from our developer page:

* [Atlassian Developer: Confluence Cloud](https://developer.atlassian.com/cloud/confluence/)

I hope that helps, but do let me know if you have any trouble or questions.

Take care,

Shannon


Tags: cloud
can't find the cloud migration assistant
Asked by IT Staff:

Using server version 6.8.2, I can't find a link in the admin interface for the Application Assessment or the Cloud Migration Assistant functions in general. The docs are not clear about how to find it and seem to indicate it is "just there". [This document](https://confluence.atlassian.com/cloud/confluence-cloud-migration-assistant-973486571.html) has a screenshot of the "Migration assistant home" card/page under Confluence administration, but it doesn't say how that was navigated to. And that pic does not show a corresponding link on the lift or any sort of breadcrumbs.


Answers:
author: Marcelo Horlle
body: Hey there!

Considering you are an administrator of the instance and that the assistant has been installed, you can find it using the steps below:

1. As a Confluence Administrator, login to the application and click on the Cog Icon on your right upper corner.
2. Click on General Configuration.
3. Now, scroll to the bottom of the page and look for Migration Assistant on your left lower corner. It should be under Atlassian Cloud.

Wish you a good one ahead!
Can not create a link to document
Asked by Chang-Chi Liu:

just started and upload the document.

Trying to link to a document but the link function only show pages.

Chang-Chi LIu


Answers:
author: Chang-Chi Liu
body: OK. I use confluence before but for some reason this version is different. When i highlited the text I want to link, i used to be able just upload the attachment and done. right now the link functions do not give me that option. I can only link to other pages i created.

<https://confluence.atlassian.com/doc/links-776656293.html>

![ConfluenceLink_20200604.png](https://community.atlassian.com/t5/image/serverpage/image-id/97820i74F8B56FF810251A/image-size/large?v=v2&px=999 "ConfluenceLink_20200604.png")

comments: author: Zoryana Bohutska _SaaSJet_
body: I haven't problems with it

![2020-06-05_13-49-02.png](https://community.atlassian.com/t5/image/serverpage/image-id/97898iCE47078C681CFB36/image-dimensions/464x176?v=v2 "2020-06-05_13-49-02.png")


author: Chang-Chi Liu
body: Hi thank you for assistance.

So you have to figure the url for the document to link it?

In my previous experience when i highlighted text and click on link, it will show me confluence pages, uploaded document, and url. At the new version it just show the link. I guess that is the enhancement?

The other problem is when I click the link, it will just downloaded instead of showing the document?

Chang-Chi Liu


author: Zoryana Bohutska _SaaSJet_
body: Hi [@Chang-Chi Liu](/t5/user/viewprofilepage/user-id/3955253)

Welcome to the community!

It's true that it is not very easy to add links at the confluence

You can read detailed instruction about links at confluent here <https://confluence.atlassian.com/doc/links-776656293.html>

Regards


Tags: cloud
Do I need to upgrade Confluence and Jira in parallel?
Asked by Devin Sijan:

We are running Confluence 6.11.1 and Jira Server and Core 7.12.0. We continue to see issues in both environment due to their legacy versions but Confluence is by far the top contender that we would like to upgrade to latest first. My question is, does Confluence have any dependencies with Jira where we need to upgrade them at the same time? Something I'm hoping to avoid.

Thanks,

Devin


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: There is no technical reason you couldn't upgrade those versions on their own cadence. In the past there have been cases where Application Links changed and would require both to be upgraded at the same time, but those versions are modern enough that you won't have an issue.

comments: author: Devin Sijan
body: Great! Thank you for the quick response. We'll plan to begin with Confluence to alleviate some issues then move onto Jira (which will be more complicated due to the automation that's setup.

Thanks again!

Devin


Tags: jira
"Click here to Submit ticket" option on Confluence page
Asked by MeechP:

We use Confluence as a database for employees to reference with any questions they have about the company's policies, processes and updates. I am looking for an option to have a link within our Confluence pages for employees to click that will open up a JIRA ticket to a department depending on who would answer the question and containing specific fields, based on the needs of the employee.

For Example - on our page that provides our company policy on requesting office supplies, I am hoping to have something on that page that says "Click here to submit an office supply request," which will open up a JIRA ticket to the HR department with the following fields for the employee to fill out:

Item Requested  
Item Price  
Where to Ship  
Date needed by

I researched and found something that might work which includes a 3-step process (run macro, CLI macro, reference) that appears to include coding and other steps I am not qualified to do, so I wasn't able to try it out :) From my research, it looks like others might be interested in a similar feature, so I am wondering if this is in the works, or if it is way too complicated to have a one-click option for this amount of functionality.

Thank you!   
Michelle


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Check out Confluence's [Issue Collector](https://confluence.atlassian.com/adminjiraserver/using-the-issue-collector-938847338.html) feature. I think it may do what you're after.


Tags: cloud

issue

jira

link
Why won't an edited page publish properly?
Asked by Douglas Carter:

I just converted to the new page editor and when I edit a page and publish it, it reverts back to the old page. When I click edit, I see my changes, but they don't publish correctly. Is this a known bug?


Answers:
author: Douglas Carter
body: After publishing the page in the new editor, you must click the home button and go back to the space you have edited from to see the true edited page. Extra steps that aren't necessary!


Tags: cloud
How do I allow individual page editing?
Asked by Lisa Lee:

Can I grant a user permissions to edit a specific page or do I have to grant space permissions?

In this case the user already has space access, just can't edit the specific page within the space.


Answers:
author: Krzysztof Daukszewicz [CoreSoft Labs]
body: The user needs to have edit permission anyway. But besides that, you can restrict the pages / give exclusive edit rights via the lock icon on the page itself.

comments: author: Lisa Lee
body: There's currently no restrictions on the page so I don't really want to alter that. I'm just wondering if I can allow edit permissions to this user without restricting the page itself. I would think anyone that can view the page can also edit it so it seems I'm missing something.


author: repi
body: [@Lisa Lee](/t5/user/viewprofilepage/user-id/3954777)

The restrictions can be set very differently. If someone can read a page, it does not mean that they can also edit it.

<https://confluence.atlassian.com/doc/space-permissions-overview-139521.html>


author: Lisa Lee
body: Yes, but oddly on the page itself I see this:

![Screen Shot 2020-06-04 at 2.00.46 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/97805iC5EB5FFD948E6C63/image-size/large?v=v2&px=999 "Screen Shot 2020-06-04 at 2.00.46 PM.png")


author: repi
body: You should either set the restrictions for the entire space or for the corresponding page.  
This is either within the individual page (ineffective) or for an entire space via the space permissions.  
You use the appropriate user groups there, which you can create for each individual space (read rights, write-read rights, admin rights) and then assign the corresponding users.  
When naming the group, you should choose the names so that you can quickly see for which space and with which rights the group is working. Example confluenc_spacename_r for read only and confluence_spacename_rw for read-write.  
The addition confluence is practical for external user management to see which application the group stands for.

Example:

![space_permissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/97884i5DA380AE71943829/image-size/large?v=v2&px=999 "space_permissions.png")![space_permissions_restrictions.png](https://community.atlassian.com/t5/image/serverpage/image-id/97886i52DCB71189233DEC/image-size/large?v=v2&px=999 "space_permissions_restrictions.png")


author: Lisa Lee
body: Thanks so much for the great reply. Luckily I wrapped my brain around it eventually. I edited individual space permissions and solved the issue.

Thanks all


author: Krzysztof Daukszewicz [CoreSoft Labs]
body: Good :) Glad that it helped.


Tags: cloud
Is it possible to use the reporting feature of the retrospective template for meeting notes?
Asked by Nora Bylsma:

I like how the retrospective template creates a list of all retros so you can easily see them and select one (image attached). I would like to apply this feature to standup meeting notes. Currently, I have a child page that is using the meeting notes template and I just copy and paste the content over and over every time we have a standup. Instead of having one page that has all standup notes, I would love a list like the retro template. ![Capture.PNG](/t5/image/serverpage/image-id/97749i41EA5798751646D1/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Jack Brickey
body: You can create a page tree within a top level Meeting Notes page that will display the underlying individual meeting notes pages.


Tags: cloud