youngmon/atlassian-qna huggingface dataset:
How Jira Kanban project's Story maps to Kanban team in Jira Align; pls suggest
Asked by Vinay Sharma:

We have Jira and Jira Align integration done.

We have created a Kanban project in Jira \& it has been mapped to Jira Align via

1) Jira Settings-\>Manage Project (Added the Jira Kanban project)

2) Jira Integration-\>Projects (Added Jira Kanban project)

We have created a Kanban Team in Jira Align.

My question is how a Story from Jira Kanban project gets assigned to the Kanban team in Jira Align?

In case of Jira Scrum project, we add Scrum Board \& map it to Agile team via (Jira Management-\>Jira Boards)

Do we need to add Kanban board \& map it to Kanban team via (Jira Management-\>Jira Boards) similar to Jira Scrum project; pls. confirm or is there any other way to Map Jira Kanban project to Jira Align Kanban team?


Answers:
author: Tina Behers
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468)

Boards must be mapped in order for the data to flow to the Jira Align team.

Since Jira doesn't \*ACTUALLY\* have a "team" (it's a field, at best, when set up) the board is what is used to indicate the Team to Jira Align.

Here's an easy way to remember it:

Project = Backlog (which may be shared)

Board = Team (the work being done in a sprint or kanban flow by a select group of people -aka the Team)

A project may exist to serve one or more "teams" but the teams WORK from the jira board, not the project. .... make sense?

Tina

comments: author: Vinay Sharma
body: Thanks! [@Tina Behers](/t5/user/viewprofilepage/user-id/3625675) [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478)


author: Tom O'Connor
body: See if this great article answers your questions. <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Syncing-Kanban-Teams-from-Jira/ba-p/1261961>


Tags: cloud
How to find all items in JIra Align associated to an inactive user to reassign
Asked by Amy Konkle:

Hello,

I'm sure the answer is out here somewhere, but I haven't been able to locate quickly.

We have a user who left our organization, and I stepped into her role. I am looking for a way to find everything (epic, feature, story) assigned to her in Jira Align and reassign to myself. I'm certain there has to be a way to do this....


Answers:
author: Connie Crabbe
body: I have verified in my Jira Align version that if you export the filtered data (I did Features), change the Owner in the download spreadsheet and transfer the data over to the Import Template and import the new Owner on the feature that it will change in the system. Maybe give that a try.


author: Tom O'Connor
body: [@Amy Konkle](/t5/user/viewprofilepage/user-id/2073554) a simple approach is to use the filter functionality on the list view for those work items. Unfortunately there is no a mass update for owner to change the owner to you. However, with the filter you can at least see the items that you need to update and change. You may want to focus on current PI and future and leave previous history alone.

![Screen Shot 2021-06-23 at 10.39.54 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148613iEF37BE5BAAF85F1E/image-size/large?v=v2&px=999 "Screen Shot 2021-06-23 at 10.39.54 AM.png")

comments: author: Amy Konkle
body: Oh, that's kind of disappointing, but thank you.
Potential Deployment of Jira Align - Multiple requests for information and contact
Asked by Jamie Lefkovics:

My Company is looking to evaluate/pilot Jira Align and I have submitted three times for a response (might now be 4) but have not received any reply. I have the link to the launchpad whitepaper for a 7-day "series of step by step simulations depending on my role" and submitted an additional inquiry there.

We have an objective to "pilot in production" an instance of Align that can be adopted and integrated into our production Jira Software. Seeking a 30 day pilot for a small set of users. Jira Align has some intriguing functionality if only we could talk to someone to review. Is this something we can connect on quickly with an account team? This would be a formal pilot along side a main competing product. We have lost time and quite interested in catching up!

Hope to hear from you.


Answers:
author: Mark Cruth
body: Hi [@Jamie Lefkovics](/t5/user/viewprofilepage/user-id/4443982) ! Thank you for the note and I apologize for your experience so far :-( I've reached out to the internal team within Atlassian with your inquiry so they can reach out to you.

To provide you with some quick answers - Jira Align licenses run for a full year at a minimum of 30 licenses. Launchpad is a great way to evaluate Jira Align, so I'm glad to hear you've come across that! Once an Atlassian reaches out and connects you with one of our Enterprise Advocates, it might be possible to get a more open launchpad instance made available to you to play around with.

Hope this helps!
Description field is different between creating ticket and editing ticket
Asked by allen:

When create ticket, descripton didn't auto format the content, like title, bullet.

But when edit ticket, it could auto format what I typed.

Is there any configuration I'm missing![Screen Shot 2021-06-22 at 8.22.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148342iC7CA52B4C9F11F42/image-size/large?v=v2&px=999 "Screen Shot 2021-06-22 at 8.22.58 AM.png")![Screen Shot 2021-06-22 at 8.23.06 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148343iD5D6B396FD3CB834/image-size/large?v=v2&px=999 "Screen Shot 2021-06-22 at 8.23.06 AM.png")


Answers:
author: appsmobiliojivisata
body: +1. we have the same problem


author: Daniel Ebers
body: Hi [@allen](/t5/user/viewprofilepage/user-id/2625164)

the background of the effect you are seeing is that the Create Issue screen does not use the [New Issue View](https://support.atlassian.com/jira-core-cloud/docs/what-is-the-new-jira-issue-view/), yet.

There is a Suggestion open with Atlassian and it is currently in status "under consideration".

The Suggestion explains what you are experiencing and goes into detail.

You can compare with your scenario to double check everything was understood correctly. If so, it could make sense to click on "Vote for this issue" to signalize this topic is of importance to you.  
Also useful: when clicking "Start watching this issue" you will be notified about the progress.

* **New view on Create Issue screen for Wiki Editor** <https://jira.atlassian.com/browse/JRACLOUD-71890>

Like Mark and Tom said somehow your question seem to have been raised in "Jira Align" collection instead of "Jira". In case you want the topic to be moved to "Jira" collection, let me know - this is possible.

Cheers,  
Daniel


author: Tom O'Connor
body: [@allen](/t5/user/viewprofilepage/user-id/2625164) can you clarify where and what you are trying to edit? Jira Align does not formally have tickets but stories, features, epics, themes etc.

Are these screen prints from Jira or JSM?

If you can add some more details, we can better understand your ask. Thanks!

comments: author: allen
body: In Agile Board,

When I click "Create" at the top, it shows #1 screenshort, when I enter "#" or "\*" it does not format what I entered next.

But when I edit an existing ticket by clicking the card, it will format as markdown. it shows #2 screenshot


author: Mark Cruth
body: [@allen](/t5/user/viewprofilepage/user-id/2625164) - looks like you need help with Jira (vs Jira Align) based on your scenario / screenshot. Couple options for next steps...

* Ask your question in the Jira space on community: <https://community.atlassian.com/t5/Jira/ct-p/jira>
* Submit a Support Ticket (it looks like you might have found a bug): <https://support.atlassian.com/contact/> (make sure to select Jira)

Hope this helps!
Would Jira Kanban project pose any challenge in Jira Align with respect to dependency mgmt?
Asked by Vinay Sharma:

We have Jira and Jira Align integrated. We are changing a Scrum Project to a Kanban project in Jira (Team project). Would it pose any challenge with respect to dependency management since it would not have target Sprint to plan the dependency completion (Needed By - Sprint \& Committed By - Sprint)

Are there any other place(s) Kanban team project would pose challenge?


Answers:
author: Mark Cruth
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) - in regards to dependency management, when you change a team from a "Agile Team" in Jira Align to a "Kanban Team" the Need By and Committed By dates will change to a date picker (vs selecting an anchor sprint). Here's what happens based on which team is changed...

* Requesting team is changed to a Kanban Team, the "Need By" date will change to the last day in the selected anchor sprint (eg. Sprint 27 changes to 6/30/2021)
* Requested team is changed to a Kanban Team, the "Committed By" date will be cleared out, but the dependency will remain committed if previously committed (this is a weird user experience, by can be easily remedied by updating the issue)

In regards to other implications of Kanban Team, take a look at this page:

<https://help.jiraalign.com/hc/en-us/articles/360024712994-10X-Kanban-Teams-Overview-Jira-Align-Labs->

I hope this helps!

Mark

comments: author: Vinay Sharma
body: Thanks Mark! It helps!


Tags: cloud
I would like to get access to Align
Asked by Andries Becker:

Good Day

We are kicking of Lean portfolio managment and I could not find a APP that would allow high level protfolio managment in JIRA.

I believe Align will do the Job at a seemingly insane price point. I need to speak to a Sales person ( South Africa ) as I need at most 2 user access for my instance.

Thanks


Answers:
author: Mark Cruth
body: [@Andries Becker](/t5/user/viewprofilepage/user-id/3564515) - Thanks for reaching out! If you go to the following site and click the "Get in touch" button, an Atlassian team member will reach out to you to talk about Jira Align, licensing, and a demo:

<https://www.atlassian.com/software/jira/align#contact>

One thing to note - I believe the minimum license count that can be purchased is 30 (the Atlassian team member who connects with you can validate).

Hope this helps!

Mark

comments: author: Andries Becker
body: I have done that two days ago.

Maybe they are on leave :-P


author: Mark Cruth
body: [@Andries Becker](/t5/user/viewprofilepage/user-id/3564515) - I'll check in with our team and someone will be reaching out shortly. Apologies for the delay!


author: Andries Becker
body: Any feedback on this ?

Nobody has reached out as of yet ?


author: Mark Cruth
body: I pinged our team again [@Andries Becker](/t5/user/viewprofilepage/user-id/3564515) - if you don't hear back by tomorrow please let me know :-)


author: Patrick Kramer
body: I'm having the same problem. I've submitted the request for more information form 3 times and all I get is an email with links to documentation.


author: Mark Cruth
body: Hi [@Patrick Kramer](/t5/user/viewprofilepage/user-id/4278202) ! Thanks for reaching out! I'll reach out to the Atlassian team and have them reach out to you. Apologies for the delay.


author: Tina Behers
body: [@Andries Becker](/t5/user/viewprofilepage/user-id/3564515) [@Patrick Kramer](/t5/user/viewprofilepage/user-id/4278202)

May I suggest, use the Atlassian Partner portal and reach out to one the the Atlassian partners for assistance? There are far more of us than there are Jira Align dedicated Atlassian sales folks, this may enable a quicker response to your ask.
Updated project not syncing to JA
Asked by Vera du Preez:

My customer has updated a feature in Jira to belong to another project but this is not syncing into Jira Align. There are no errors in the logs specific to this feature. The connection has been 'resynced' but I'm not too sure where else to go and look.

Help would be appreciated


Answers:
author: Vinay Sharma
body: [@Vera du Preez](/t5/user/viewprofilepage/user-id/4078108)

Pls. check if both the Jira projects mapped to Jira Align: 1) Jira project, which has Features (Jira Epics) 2) Jira Project, which has Stories.

comments: author: Mark Cruth
body: To build on what Vinay mentioned, if you move the Feature to a project that is not integrated in Jira Align, the issue will still show up in Jira Align (won't be automatically removed) - you'll need to manually delete/cancel it in Jira Align (make sure that check the issue in Jira after you do this because there is technically still a link with the issue, and based on the permissions on the new project it's possible that the issue will get updated in Jira when you do this).


author: Tina Behers
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/3593337) [@Vera du Preez](/t5/user/viewprofilepage/user-id/4078108)

When Features (Jira Epics) are integrated between Jira and Jira Align they can **ONLY** be integrated to **ONE** Jira project ++AND++ still get updates.

While it is **POSSIBLE** to integrate a feature to more than one Jira project, doing so breaks/stops the integration update.

*++**ANYTIME**++* an issue is integrated to more than one Jira project this ++**STOPS ALL**++ future synchronization between Jira and Jira Align. This is documented in the Jira Align - Jira Integration Guide.

All that said, there are best practice standards that have been used to allow multiple teams (projects) in jira to share a single integrated feature without breaking the integration.

Reach out to your Premier Support rep, TAM or Atlassian Partner for assistance in making this a reality.


Tags: cloud

project

sync
Removing or adding an Epic as a parent to a Feature will change the Feature's Process Step/State
Asked by Tracy Walton:

Is this behavior "as designed" for Jira Align or might this be a bug or a configuration matter? If this is desired behavior, is there documentation to support it?

I understand that this is not a common practice in managing our work. Generally we start with the Epic and build out it's Features, Stories etc. and there really shouldn't be the need to parent/un-parent a Feature. However, this does come up from time to time and it would be nice to know the expected behavior.


Answers:
author: Tina Behers
body: [@Tracy Walton](/t5/user/viewprofilepage/user-id/1187666) The only time I have seen that happen is when the process steps are different for Epics/Features across programs \& portfolios.

This happens, especially when you remove a parent epic and not have a "stand alone Feature". When this feature had a parent, it was using the Feature process steps. When it becomes a stand alone feature, it uses the Epic process steps.

I don't believe the documentation covers all of the"gotcha's" around stand alone features....


author: Allan Maxwell
body: I cannot reproduce this, so I assume it is a bug specific to your configuration.
Is there any view in Jira Align where you can add Risk as a column?
Asked by Sage Lake:

I'm trying to build a single view that Product Owners can use during in a Pre-PI session to share out their draft features. The intention of Pre-PI is to share the Key Results, estimated sizing, risks, and dependencies only at the feature level. I cannot find a view in Jira Align that allows me to add the Risk column. In the Program Backlog view I can add the Points column for sizing, the Acceptance Criteria column (which is where we store our Feature Key Results), and the Dependency column - but Risks isn't a column option. I feel like I've checked every view and report in Jira Align - am I missing anything?


Answers:
author: Allan Maxwell
body: I don't see any list or grid view that shows what you want. You could potentially use the export or --even better --the API to create a spreadsheet view of the data you want.

Also, if you are using Custom Rooms (which is still in LABS status) you can do something similar as show below.

![Screen Shot 2021-06-10 at 4.02.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/147033i267A7598AD0AFF46/image-size/large?v=v2&px=999 "Screen Shot 2021-06-10 at 4.02.06 PM.png")
Is there a way to know which Ideation Portal I am submitting ideas to?
Asked by sachin gangam:

Hello All,  

I have access to multiple ideation portals and currently there is no way for me to differentiate between portals. Is there any way I can know which portal I am submitting tickets to as an "External User".  

Appreciate your help.  

Thanks,  
Sachin.


Answers:
author: Rodrigo Cortez
body: Hi [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110)

*Ideation Group* is determined by the externally accessed URL. As an *Ideation (external) User*, you can register for multiple groups, then to decide to which group you wanna contribute your Ideas with will depends on the URL you'll log in to.

In the example below, we can see **Heidi's Ideation Group** and its external URL:

![heidi-s-group.png](https://community.atlassian.com/t5/image/serverpage/image-id/146946iB04C9063FFF810B7/image-dimensions/381x430?v=v2 "heidi-s-group.png")![heidi-s-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/146949i30E44D8A38A6418F/image-dimensions/401x289?v=v2 "heidi-s-2.png")

comments: author: sachin gangam
body: Thank you [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679) . Is there any possibility that this might change in future. It is not convenient for users to keep track of various different urls.


author: Rodrigo Cortez
body: [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110) ,

I see what you're saying but currently there isn't yet a more convenient, visual cue other than the URL itself.

But that sounds a nice enhancement request. Would you consider raising a new *Idea* for that in Jira Align's public *Ideation* portal? (it's available for customers \& prospects only)

Here you can find instructions on how to get there:

* [Jira Align Ideation Portal Now Open for Enhancement Requests](https://help.jiraalign.com/hc/en-us/articles/360013149354 "Jira Align Ideation Portal Now Open for Enhancement Requests")

Hope it helps.


author: sachin gangam
body: Will sure do. Thanks.


author: Rodrigo Cortez
body: *Internal contributors* (Jira Align licensed users), on the other hand, can browse to *Ideation* page (<https://instance.jiraalign.com/izone>) then select which group they want to contribute with by choosing the available options in the dropdown.

![heidi-s-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/146950i18335939D369FF19/image-size/large?v=v2&px=999 "heidi-s-3.png")

comments: author: sachin gangam
body: Thank you. I was looking for something similar on external users UI.


author: Rodrigo Cortez
body: Yeah... I thought so.

We're aware of some customers using browser's bookmarks, if that helps.


author: Rich Julius
body: Rather than using the **Ideation For** dropdown for internal users, is there a way to create a direct URL to a specific Ideation Group? We have dozens of Groups and for our internally-facing product, we wanted to be able to put a direct link into our tool so that the Ideation Group is pre-selected. (All of our users are Internal so they have logins.)
How many Jira Align licenses am I using?
Asked by GregPearson:

I know how many licenses I have purchased, but how can I tell how many I am actually using (e.g. 55 out of 70)? When I export users from Align, there are a lot of names on the list that I did not add as the admin and it says were added by the Jira integration. I'm confused on which ones are actually counting against my purchased licenses.


Answers:
author: Rae Gibbs
body: [@GregPearson](/t5/user/viewprofilepage/user-id/4121873) The best way to do this is to export the users and apply a filter to the spreadsheet. Filter out any users with an Atlassian email address or partner email address if you are working with a partner. Then in the **System Role** column, filter out what is being used as the default system role for integrated users. You can find this via the following path: Administration \> Jira Settings \> Jira Setup tab \> Scroll down to the bottom and observe what is set for **Default System Role for New User(s)**

![Screen Shot 2021-06-09 at 12.59.35 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/146823iE0B2BD98BE0A4049/image-size/large?v=v2&px=999 "Screen Shot 2021-06-09 at 12.59.35 PM.png")

The system role that is listed here should have been set up as something that is not used for users that purchase a license. If that is not the case, then unfortunately, this will not work.

comments: author: GregPearson
body: Thanks, Rae. Unfortunately that default role was put in as scrum master (I just changed it to default for going forward). And some of the people I'm questioning are internal resources of my company. However, I did notice that all the people I am questioning have the default role of scrum master, all have a default title of 'Title' and are lacking some of the other fields required when I set up a user as the admin like enterprise hierarchy. They also all have a "account created date" but no "last logged in date".

So if they were all created by the Jira integration (i.e. not by me), they don't count as a license?
How can i edit Epic Intake Set name
Asked by sachin gangam:

Hello All,  

I am trying to edit an existing 'Epic Intake Set' name, but I can't find where can I edit the intake set name. Do anyone know where can I edit it.  

Thanks for your help  

.![intakesetname.PNG](/t5/image/serverpage/image-id/146869iC6533CAD73C68174/image-dimensions/295x209?v=v2 "intakesetname.PNG")


Answers:
author: Tom O'Connor
body: [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110) you will need to be a Jira Align admin to make the necessary updates.

Under Administration-\>Platform-\>Portfolio you can manage the Epic Intake set.  
![Screen Shot 2021-06-09 at 3.21.11 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/146874iA862DF3F8687FAE3/image-size/large?v=v2&px=999 "Screen Shot 2021-06-09 at 3.21.11 PM.png")

Then you can create a new set of intake questions and set them by Portfolio.

![Screen Shot 2021-06-09 at 3.21.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/146875iDAB57ABDE45D3934/image-size/large?v=v2&px=999 "Screen Shot 2021-06-09 at 3.21.21 PM.png")

comments: author: sachin gangam
body: Thanks for your response [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) . I am a super admin and I am trying to just change the name of an existing epic set. I can create new ones, but can't find a way to edit the names of existing sets.


author: Tom O'Connor
body: [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110) unfortunately the default intake set cannot be modified or edited. I suggest creating a new intake with the terminology and questions you want as part of the Portfolio intake tab.


author: Paul Flynn
body: [@sachin gangam](/t5/user/viewprofilepage/user-id/4194110) I have copied the existing intake set to a new name and deleted the "old one" in the past as a work around.

I put the new name in the "Intake Set Name" and then selected the one I wanted to edit from the drop down below it and then hit add. Once through that, I went back and deleted the old item from the "edit intake set" by first selecting it and then hitting the "x" next to it.


author: sachin gangam
body: Thank you [@Paul Flynn](/t5/user/viewprofilepage/user-id/3805902) [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478)


author: sachin gangam
body: [@Paul Flynn](/t5/user/viewprofilepage/user-id/3805902) how can I copy an existing intake set with questions that belong to the set?


Tags: atl-orange

cloud