Can I use client as a metric?
Asked by Deja Webb:

Is there a way to see how much work a developer has contributed to a specific client that is linked to epics and stories by a specific label?


Answers:
author: Tina Behers
body: [@Deja Webb](/t5/user/viewprofilepage/user-id/4605142) The **only "Add in"** for Jira Align is ++Enterprise Insights++.

To get the data your are asking to get in a report or view you will have to either:

1) Acquire Enterprise Insights

2) Build your own API to pull the data from Jira Align to dump into a separate data lake to create the report.

There are no reports or view in Jira Align that will give you client by developer. you can get, as Peter mentions a report of Portfolio Epics, Jira Epics (features) by Client using the Portfolio functionality - but you cannot get it by developer natively from with Jira Align.


author: Tina Behers
body: [@Deja Webb](/t5/user/viewprofilepage/user-id/4605142) To pull a report with Dev name(s) and client you would need to use either Enterprise Insights ( a Jira Align BI addon) or create custom API's and use your in house data lake/BI tools.

Short answer it's possible but not native in Jira Align.

Hope this helps !

Tina Behers


author: Peter Jessen
body: Hi [@Deja Webb](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4605142)

Are you asking in reference to Jira Align or with respect to Jira?  

**Jira Align** is an agile at scale platform which is focused on software development at the team and above level, so the lowest level of metrics are typically at the agile team level.

* While it is potentially technically possible to do the type of tracking and reporting at the level you are asking in Align (and I have done it during my AgileCraft days), most clients do not find the level of effort needed to get that granularity of data to be worth it. (Plus, I can only assume Atlassian might remove the not-used-very-much functionality from Align in the future.

**Jira** is a team-level tool that allows team members to track hours against stories by using sub-tasks. So if you are asking about Jira, then you could see what you are asking if your developers track hours against stories or sub-tasks in Jira.

With respect to the ask about tracking work to a client, assuming you mean in Align:

**Align** has Customer functionality that allow filtering of several views by Customer name, as well as being available via the Enterprise insights BI module (an Align add-on). Adding Customers to Align requires a Jira Align Super Admin to add them.

* The Customer field is located on the Portfolio Epic and Feature (Jira Align).
* Here are some of the views the Customer field can be used to filter or sort:
  * Portfolio Epic grid
  * Feature grid
  * Program Board
  * Backlog

Regards,  
Peter


author: Paul Flynn
body: You're seeking to see what work a developer did for a client, Correct? We should be able to tie work (epic/feature/story) to a client. But, a view by developer isn't something we have a standard report on.

comments: author: Deja Webb
body: Thank you. This isn't client facing data but for internal leadership metrics. Is there a formula where I can add a tool or use 2 separate tools that you could think of?


author: Peter Jessen
body: [@Deja Webb](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4605142) - If you are asking about Align, there are no tools to add. Jira allows adding plug-ins.


Tags: cloud