youngmon/atlassian-qna huggingface dataset:
how to sort a column
Asked by Gregory James:

We have a project called "Internal Non Conformities" - when you Create a new one, it goes into the first column, for some reason after "706" it got filled, and now no matter how many I add its always stuck at 706. Also the newest ticket goes to the bottom, I want it to goto the top. Is this possible? or to sort the column? not just for me but for every viewer?


Answers:
author: John Funk
body: How Gregory - You can't really change how the board operates in a Jira Work Management project. The ticket will always go to the bottom of the column on Create.

comments: author: Gregory James
body: John, that's cool but how come it's stuck at 706? Such a strange number? And the column doesn't update how many is in it. Another I have is stuck at 1000, that makes sense.


author: John Funk
body: You have 706 issues in a single column?


author: Nic Brough -Adaptavist-
body: I think I know what this is.

Atlassian recommend that you have, at most, 500 issues on a board. But they cap all their searches at 1,000. A column is one search, it is doing "the board filter + and status in (\<status mapped into the column\>)"

That explains the column with only 1,000.

I suspect the 706 is because there is something limiting what appears in the other column, after the column's filter has run. The column has 1,000 issues in it, but 296 o them are not appearing in the column because they are set up not to appear!

I would first check no quick-filters are applied, then identify two issues - one that appears and one that should, and compare them for differences. Issue type? Assignee? Custom fields?


author: Gregory James
body: ![asdfdfgsgdf.png](https://community.atlassian.com/t5/image/serverpage/image-id/240785i68BCC3D8CAAE65BC/image-size/large?v=v2&px=999 "asdfdfgsgdf.png")


author: Nic Brough -Adaptavist-
body: Ok, good, no quick filters. Have you managed to find an issue that should be on the board, but is not?


author: John Funk
body: I am still flabbergasted that you have that many issues on a single board. How is that even manageable? Can't you separate those out in multiple boards so you can function better?


Tags: cloud

jira-work-management-cloud
Integrating Jira Tasks with Outlook Calendar
Asked by Brittany Melville:

Does anyone know of a way to integrate a specific user's assigned tasks with their Outlook calendar? We do have the Yasoon/Microsoft 365 integration but I don't know of a way to do this that originates and shows the tasks directly in Outlook rather than having to go into Jira and view a separate calendar.


Answers:
author: Britta Neugebauer _yasoon_
body: Hi there [@Brittany Melville](/t5/user/viewprofilepage/user-id/5143969) ,

thank you for this message. I work for yasoon and I am happy to help. Integrating your Outlook calendar in Jira is possible but bringing issue dates to Outlook is not possible ... yet! We'd like to know more about your use case and help you directly, so I'd recommend to book a demo here: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/owa/calendar/MeetMicrosoft365forJira@yasoon.com/bookings/)

In any other case you can raise a support ticket here: [Technical support - yasoon Support - Jira Service Management (atlassian.net)](https://yasoon.atlassian.net/servicedesk/customer/portal/3/group/9/create/20)

Have a great day!

Regards

Britta

comments: author: Jason Mazmanian
body: Britta,

I think I may have confused you. Sorry if I was unclear. I am using Tempo to track my time in Jira. The Outlook integration reads my Outlook calendar and brings those items into Tempo when I use Tempo's Basic calendar connection. The result is that I can see my scheduled meetings in Tempo.

When I connect with the Enhanced connection, I do not see those meeting items.

In the example, the Jira 2791 entry is an Outlook meeting, using the basic calendar connection. The other is the example using the Enhanced Calendar connection.

Hope this helps clarify the issue.

Thank you,

Jason


author: Jason Mazmanian
body: My apologies, I was reviewing the wrong post.


Tags: cloud

jira-work-management-cloud
Please help create an automation rule
Asked by samantha_sharkov:

Hello,

Please advise what would be the code for the automation rule: "WHEN Task1 start date is within 7 days, THEN send an alert to Task1 Assignee." Thank you in advance.


Answers:
author: David A
body: Hello [@samantha_sharkov](/t5/user/viewprofilepage/user-id/5135528)

I think is more easy, you could use jql function StartOfDay(+7d)

Change Duedate for your customfield "Start Date"

<br />

![jql test.png](https://community.atlassian.com/t5/image/serverpage/image-id/240108i3BECFF058F84927B/image-size/large?v=v2&px=999 "jql test.png")

I hope that helps!!

comments: author: samantha_sharkov
body: Thank you, David! Seems to work now.


author: Karyna Tyrnavska _SaaSJet
body: Hi, [@samantha_sharkov](/t5/user/viewprofilepage/user-id/5135528) !

As an alternative to Jira automation, you can set a reminder directly in the Jira issue with [Boomerang: Reminders for Jira Issue](https://marketplace.atlassian.com/apps/1222389/boomerang-reminders-for-jira-issues?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Please-help-create-an-automation-rule_20230214).

![01F50B63-41F7-4A3E-AEB7-2F95C8A48503.GIF](https://community.atlassian.com/t5/image/serverpage/image-id/240141i446BC0F8E66FD7B7/image-size/large?v=v2&px=999 "01F50B63-41F7-4A3E-AEB7-2F95C8A48503.GIF")

comments: author: samantha_sharkov
body: Thanks, but no budget. ;)


author: David A
body: Hi Samantha

You could do this with a scheduler in automation.

Attach example:

![example.png](https://community.atlassian.com/t5/image/serverpage/image-id/239883i501D6192D677E2EC/image-dimensions/149x208?v=v2 "example.png")

Hope this help!

comments: author: David A
body: Hi again

You could change the JQL condition because it sends a comment all day which is wrong because I think you only want to notify once

Its better if you use the [Advanced compare condition](https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Advanced-compare-condition) to check the start date and fire the notification.

<https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/#Comparing-two-dates>

Best regards!


author: samantha_sharkov
body: Hi David,

Thank you very much, but I am lost. I need very specific instructions with the written code. I don't know JQL. The documentation doesn't help because I don't understand it. Here is what I have right now and my rule is failing.

![rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/240099iEED8C1E67DDA7F96/image-size/large?v=v2&px=999 "rule.png")![rule1.png](https://community.atlassian.com/t5/image/serverpage/image-id/240100iABCDCCC87C338326/image-size/large?v=v2&px=999 "rule1.png")


Tags: cloud

jira-work-management-cloud
Workload monitoring
Asked by Stefano Falcone:

Hi to everyone. I've Just started to use this software to manage and distribuite our project beeteen my team.

I'm looking for a tool that allow me to monitoring the workload of my people to get the best breakdown of the activities.

Is there some feature or plugin that i could use?

Thanks for your suggestions


Answers:
author: Hamza Chundrigar
body: Hi [@Stefano Falcone](/t5/user/viewprofilepage/user-id/5144487)

Welcome to the Atlassian community!

Can you provide more information on what specific metrics are you hoping to track regarding your team's workload?

If you are looking to track and manage your team's workload/capacity at the team level across all projects then Advanced Roadmaps for Jira can help you with this. (Note: ARJ is a feature available on the Cloud Premium and Enterprise plan).

If you are looking to track and manage your team's workload/capacity at an individual level then OOTB Jira may not be sufficient, and you'll likely want to look consider 3rd party Atlassian apps such as BigPicture, ActivityTimeline, EazyBI, Planyway, etc (those are some that come to mind). There are definitely more that you can find and assess based on your unique requirements on the Atlassian marketplace.

If you're looking for a breakdown of time tracking info for particular users per-project basis, then I would go with Nic's suggestions.

Cheers,

Hamza


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There's a "user workload" report in the project reports (alongside version workload and time tracking reports)


Tags: cloud
How to Auto-Assign the task to the person who had the task assigned in "To Do" when the task is done
Asked by el:

Hi,

When the task in on "Done", I want the task to be automatically assigned to the person who had the task assigned on "To Do".

I don't see a way how to automatize this rule.


Answers:
author: Kian Stack Mumo Systems
body: [@el](/t5/user/viewprofilepage/user-id/5144095),

If you want to do this, you could consider 2 separate automation rules - one that will set a custom user picker to the current assignee when the status = "To do".

The other rule could assign back to that custom field when the issue is moved to done!


Tags: cloud

jira-work-management-cloud
Can Business Projects be set up to Email External "Customers" like Service Desk Projects?
Asked by Cameron Short:

Recently we have set up a Business Project to manage tasks for one of our Engineering teams, however, the Engineering head has recently asked about setting up communication to external users, much like our IT Service Desk project.

Is this possible? From what I've seen and found, Business projects aren't really meant to have "Customer" notifications like Service Desk projects do.

I've tested creating a task and adding a user as the reporter, and even added them to the project with a limited permission role, but they don't receive notifications, in email or through Jira, and can't even see the project. I don't want them to see the project, but I can't seem to get notifications to go through as requested.

The only way I can see this working the way the Department lead wants is by changing his project to a Service Desk project, though the license cost goes up a bit.


Answers:
author: Mark Segall
body: Hi [@Cameron Short](/t5/user/viewprofilepage/user-id/4737462) - You are correct that other project types don't have this "customer" mentality. However, if you capture the customer email address somewhere in the issue, you could use automation to create a custom notification framework. For example, whenever the issue transitions you could do something like this:

*Note - Assuming you have a field called "Customer Email" where you're storing the email address:*

* TRIGGER: Issue Transitioned
* ACTION: Send Email
  * To
    * {{issue.Customer Email}}
  * Subject
    * {{issue.key}} - {{issue.summary}}
  * Content
    * Your request has just transitioned to {{issue.status.name}}

You can make this as complex or as simple as you'd like.

comments: author: Cameron Short
body: Thanks, Mark. This might be useful, and something I hadn't considered, though I have done some similar automation setup like this previously.

However, this wouldn't allow the customer to respond would it? It would only allow the assignee to send emails,


author: Mark Segall
body: That is correct, they would not be able to reply to the email. There's no way around that. You either need to give the individual licensing or migrate the project to JSM


author: Cameron Short
body: Perfect, that's what I thought. I appreciate the quick response. I'll pass the information along and see what happens.


Tags: cloud
Users unable to access Jira work management even having site access
Asked by kumari.yatam:

Users are having both access on site and Jira Software. But, still unable to access the account. When I try to click on Jira work environment after logged in, it is navigating to service desk page.

![jira.png](/t5/image/serverpage/image-id/239473i1B727F7F8F0BAFA7/image-size/large?v=v2&px=999 "jira.png")May I have a resolution for the issue.

Thank you


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@kumari.yatam](/t5/user/viewprofilepage/user-id/4331242)

A few things I would check:

* Have you checked the permission schemes for the JSM projects that the users are trying to access? They may not have project access, which could be why they are being directed to the customer portal
* Do the users definitely have an active user license for JSM?
* Can anyone (e.g. yourself) access JSM on your instance? If not then you may not have fully activated the product on your site

comments: author: kumari.yatam
body: All the users are having access to JVM project. Still, unable to access.


Tags: cloud
How to assign a sprint to a team?
Asked by Felix Rohrbach:

In my setup I have 4 teams with a shared backlog. Each team has their own sprints so that at any given time I have 4 parallel sprints running. In the "old" Portfolio for JIRA I was able to assign sprints to a team so that issues assigned to a team would be planned automatically for this team.

I'm now looking for similar functionality within the new Advanced Roadmaps interface. So far I have looked in the Teams settings (where it used to be), the Portfolio settings, View settings, ... and that's where I am now.

Could it really be that this functionality is not supported yet and I have to go back using the old interface?


Answers:
author: Felix Rohrbach
body: Seems like nobody has an answer and I therefore assume that this is currently not possible.

[@Roi Fine](/t5/user/viewprofilepage/user-id/434632) : any tips or inputs for working with multiple sprints in parallel?

comments: author: Roi Fine
body: Hey [@Felix Rohrbach](/t5/user/viewprofilepage/user-id/1265151) ,

The new interface of Advanced Roadmaps does not Support parallel sprints in one board.

There are various workarounds such as:

* Reverting to the old interface
* Creating additional boards, one for each team

I know it's not a great answer. You can always create a request ticket at <https://jira.atlassian.com>.

Roi


author: Felix Rohrbach
body: Thanks Roi.

At least this confirms my suspicion - created a feature request ticket.


author: Felix Rohrbach
body: Ticket for this issue: [\[JSWCLOUD-20758\] Parallel Sprints scheduling - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JSWCLOUD-20758)


Tags: advanced-roadmaps

cloud
Shared Teams not showing part of my Advanced Roadmaps Plan
Asked by Juan Du Toit:

Hi,

I spun up a brand new cloud environment to play around with Advanced Roadmaps

I created 2 shared teams and assigned work to them

It is pulling work into the plan, but it says that my teams are not part of the plan.

I can change the team to the ones suggested, but I can't find this "new" teams anywhere. I can't even filter on them when I run a JQL.

Could anyone shed some light on this?

I don't want to use the new suggested teams and I have no idea where or how it was created.

Below please find some screenshots

![Teams 1.PNG](/t5/image/serverpage/image-id/96926iC3BF24BC67574958/image-size/large?v=v2&px=999 "Teams 1.PNG")![Shared Teams.PNG](/t5/image/serverpage/image-id/96927i49C2228BFBEF0284/image-size/large?v=v2&px=999 "Shared Teams.PNG")![JQL.PNG](/t5/image/serverpage/image-id/96928i5A123890C384F610/image-size/large?v=v2&px=999 "JQL.PNG")


Answers:
author: Juan Du Toit
body: Thought I would post the answer I got from Atlassian

I had to go to the "Teams" tab and remove the associated teams (private teams automatically created if not deleted when the plan was created), as the plan does not pull in the shared teams upon creation.

Next step is to click on "Create Team" and tick the "Add existing shared team", and click on create

[5 tips for getting started with Advanced Roadmaps](https://community.atlassian.com/t5/Advanced-Roadmaps-articles/5-tips-for-getting-started-with-Advanced-Roadmaps/ba-p/1379572 "5 tips for getting started with Advanced Roadmaps")

comments: author: Scott Beeson
body: I don't see the option for "Add existing"...


author: Juan Du Toit
body: Hi Scott,

Can you please send a screenshot of the teams you have manually created and then also the tab where you don't see "Add existing"...


Tags: advanced-roadmaps

cloud

jira-cloud

jira-software
Estimates not changing dates
Asked by Darryn Dauth:

Greetings,

Regardless of all the posts I read through, and being on Server 3.27 Advanced Roadmaps, I cannot see any way to input Estimates and let the auto-scheduler plan the project based on those.

I have tried everything:

1. New Kanban Boards

2. Proper Hours/Days setup

3. 1 Team, 1 member

4. Source field on Kanban Board, not project or filter

I represent a large company with the highest tier licence, and we are busy trying this software and I am a huge fan of JIRA.

Any suggestions?


Answers:
author: Darryn Dauth
body: Also, I see NO way to create templates and import plans.


Tags: advanced-roadmaps
I cannot find Advanced Roadmaps when i search the marketplace.
Asked by dfreedman61:

I just upgraded by JIRA instance. I went ahead and purchase the upgrades. I am searchng for advanced roadmaps in the marketplace and it is not coming up. How can i install advanced roadmaps.


Answers:
author: Tobias Philipp
body: Same here. I tried to download the .orb-file from the marketplace and upload it in JIRA. If I do this I get an error.   

However my setup is kinda wonky. So it's worth a try.

comments: author: dfreedman61
body: There was a issue with my JIRA version. I am using 8.9 and Advanced Roadmaps was not visible. now it is. I did download it and it works.


Tags: advanced-roadmaps
Can't find cross project menu in jira
Asked by yuna:

Hi guys, i was trying to find cross project release menu on jira, anybody could help navigate my way

I attached my current view

I'm not using portfolio btw.

please help![Screen Shot 2020-06-02 at 19.22.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/97396iC952F3DB631907F4/image-size/large?v=v2&px=999 "Screen Shot 2020-06-02 at 19.22.39.png")


Answers:
author: Joseph Chung Yin
body: Hi [@yuna](/t5/user/viewprofilepage/user-id/3950309) - By default in Jira, releases (versions) belong to each project only (project specific). Just like components. In Portfolio for Jira, you can roll up your project's EPICs to Initiative, where you can use Initiative to associate with specific releases. Those releases of Initiative can then act like cross projects releases.

In our env, our Initiatives are in a separate Jira project where all other DevOps projects roll up their EPICs to the Initiatives. The releases in this separate project serve as the cross projects releases.

Best, Joseph


author: Nikki Zavadska [Appfire]
body: Hi [@yuna](/t5/user/viewprofilepage/user-id/3950309)

cross-project releases aren't a default Jira functionality.

You can work with them in Portfolio for Jira or you need to use some of the apps on Atlassian marketplace that solves this problem [https://marketplace.atlassian.com/cloud-cross-project-releases](https://marketplace.atlassian.com/search?hosting=cloud&query=cross%20project%20releases)

Are you trying to get only the list of all releases in the instance or use releases across multiple projects?

comments: author: yuna
body: Hi [@Nikki Zavadska \[Appfire\]](/t5/user/viewprofilepage/user-id/3625775) thank you for answering, i am trying to use one release across multiple projects.


author: yurikudin
body: Hi [@yuna](/t5/user/viewprofilepage/user-id/3950309) ,

I might be late with my answer but I would like to suggest another alternative which can solve your problem.

We have created Release management add-on for [Jira data centre](https://marketplace.atlassian.com/apps/1218705/release-management-workflows-calendar-roadmaps?hosting=datacenter&tab=overview&utm_campaign=content-strategy&utm_source=community-atlassian&utm_medium=questions&utm_content=rm-crossprojectreleases) and [Jira cloud](https://marketplace.atlassian.com/apps/1221946/release-management-workflows-calendar-roadmaps-cloud?hosting=cloud&tab=overview&utm_campaign=content-strategy&utm_source=community-atlassian&utm_medium=questions&utm_content=rm-crossprojectreleases)which helps to create cross-project versions in Jira. It also can help to synchronize versions between multiple projects and compose packages of multiple versions.

Out of the box, there are a few more handy features, such as:

* Release Reports
* Automated Release Notes+ Integration with Confluence
* Custom version workflow
* Environments and deployment tracking.

Hope it will help you to automate daily release routines.

Thanks,

Yuri


Tags: advanced-roadmaps

cloud
How to add Initiative issue type as a parent to Epics?
Asked by Niharika:

Hi,

How can I add issue type Initiative which stays in Roadmap section and not Backlog section and I can add all the epics inside the Initiative?

Thanks in Advance


Answers:
author: Roi Fine
body: Hi [@Niharika](/t5/user/viewprofilepage/user-id/3738205) ,

You will need to create a new issue type. And add it to a newly created project. Lastly, add it to your Advanced Roadmap plans.

Here is a document with some instructions:

<https://confluence.atlassian.com/advancedroadmapscloud/setting-up-the-planning-environment-998651012.html>

I hope that helps.

Roi

comments: author: Rick Moerloos
body: What's not intuitive is that a few custom fields need to be added to your issue types:

<https://confluence.atlassian.com/advancedroadmapscloud/showing-portfolio-custom-fields-in-jira-998651396.html>

Adding the Parent Link field is the magic that allows you to associate Epics with Initiatives.


Tags: advanced-roadmaps

cloud
Using Advanced Roadmaps to fit PI Planning and Program Increments
Asked by Anne Karin Stensland:

Hi!

Does anyone have some examples of how to use and adapt Advanced Roadmaps to fit with the SAFe-framework, particularly PI Planning and Program Increments?

I know someone who's been using labels, and I've also heard of some using releases as different Program Increments.

Interested in knowing more about ways of doing this :)


Answers:
author: Rajesh Viswanathan
body: ++**PI planning**++   
Day1-Business-set objectives-Features-US  
Day2-split as per teams-Features - individual Scrum team plan  
Day3- each team will present final plan and vision /goal

comments: author: Subha S
body: thanks


author: Irina Mosina _TechTime_
body: Cross Project releases are a great way to plan and track PIs, it worked for our customers with all versions of Portfolio. I wouldn't recommend using labels as it's easier to misplace issues by misspelling the label at some point.

comments: author: NAYANA
body: By cross project releases, do you mean a release per PI?

we have monthly releases and so a PI has 3 releases (quarterly) ... we are in dire need of ability to view ccapacity and story estimates as we are pulling features and stories into a PI.


author: Amitabh Mendiratta
body: I found this video really useful.

PI Planning using JIRA

<https://www.youtube.com/watch?v=x43kBtSvDoc>


Tags: advanced-roadmaps

cloud

pi-planning

safe
Does anyone know how to get capacity to show in the 'projected sprint' area on an advanced Roadmap
Asked by Jason Lefler:

I have been trying to capacity plan in the new Advanced Roadmaps that replaced Portfolio for Jira and so far I have only been able to get the points vs velocity to show in a 'current sprint' in the roadmap but not in the 'projected sprint'. Any thoughts as to why that might be happening or what I can do different?

Thanks.


Answers:
author: Roi Fine
body: Hi Jason,

The estimates allocation vs velocity info is only available for **active or future sprints**. You can create future sprints in your Jira board and estimate/velocity information would become available in the plan.

Nonetheless, that is a good feature suggestion. I would encourage you to create a suggestion ticket [here](https://jira.atlassian.com/) so other users could comment and vote for it.

I hope that helps, happy to hear your thoughts.

Cheers,

Roi


Tags: advanced-roadmaps

cloud