youngmon/atlassian-qna huggingface dataset:
Changes in tasks don't get saved in Trello
Asked by Pavel Klimes:

We are having trouble with saving changes in tasks in Trello - although it looks that the change has been made and saved, sometime the old information or due dates re-appears.  
Under each individual board (our project) we have tasks to do that are connected to Google Calendar. Upon editing a task (existing or a new one) we select "change due date" and "save" - when we check the board, it's saved correctly (text and due date). When we check the Google Calendar we see the task is still with old due date and the change didn't propagate. When we return back to Trello, we see that the changes are reverted.  
This is behavior is not deterministic. Sometimes it's ok, sometime it's not.  
If such situation happens we have to keep repeating to save (1-3x) until it is really saved. We can't rely on the system.  
Today it happened that a correctly saved task from the morning reverted back in the evening. Very frustrating especially if you need to manage project based on this info.  
There is a faint pattern that it seems that this happens more if we edit existing tasks rather than when we create new ones (e.g. there is a task that we edit and change the due date, because it's easier than to create a new task). But as I mentioned earlier it's not deterministic.  
Please could you help?  
Trello is essential for us, but this is obviously a big problem.  
We use WIN10 with latest version of Chrome and since we travel a lot, we have the same situation on different networks.  
Thank you.


Answers:
author: Torben_trello
body: Would you mind reaching out to trello.com/contact, with screenshots that show the issue as well as your account details and a board link? This way, we can take a closer look.

Thanks!

comments: author: Pavel Klimes
body: Hi Torben, I submitted the issue to trello.com/contact with additional info as suggested. Although am not sure if the screenshot would be of any help, since the issue is not "visible by eye".

Thx!

Pavel


Tags: task
How do I get custom fields to show in iOS?
Asked by Carl Franzon:

I am using the "Custom Fields" power up and it works great on desktop - can create, add, show on card, etc. But I don't see it anywhere on the iOS app. Does it not work there or is there a setting somewhere I am missing - I have looked around and can't find anything.


Answers:
author: Matthew N
body: The Custom Fields Power Up isn't yet available for the apps. The only power ups that are available right now are calendar and Voting. Hopefully soon!

Meanwhile, you can use Trello in your mobile browser and they'll appear there :)

comments: author: Carl Franzon
body: Thanks!


Tags: ios

power-up
What happens when the only board admin is removed from a Team?
Asked by Schuyler Rice:

I was the admin of an organization.   

I left the organization and made another person the admin of a board...   

That person has become missing in action but they are the sole admin of the board which is a part of a team.   

There are a few team admins... (they want me to resume control now that I am back)   

The other admins seem to be unable to re-add me to this Team Board  

I cannot seem to edit this Team Board (I thought Team Admins could edit Team Boards?)   

How can I regain control of the board which I originally created now that I am back and this person is missing?


Answers:
author: Torben_trello
body: The option for Team Admins to take over boards with admin privileges is only available in Trello Business Class: <https://trello.com/business-class>

However, a few other options of how you could recover access to that board are outlined here: <http://help.trello.com/article/768-changing-the-admins-of-a-team-or-board>


Tags: board

administration

permission
Questions about a Trello workflow
Asked by Darlene Hull:

I have a client who wants to use Trello for tracking sales people. Here's the idea:

One main trello board that is automated with Trello bot to create customer cards at specific times of the year. These cards are the same every year and happen at the same time every year.

The main board is set up like a kanban - inbox, to do, doing done.

Each sales person has their own board. Cards from the the main board are copied by the bot and a copy is sent to the salesperson's board.

The salesperson calls their clients.

When a client has been dealt with it gets moved to the salesperson's done board, is copied and a copy is sent to main board and filed on the "done" board.

This is awkward to set up, for sure. I'm thinking with Trellobot and perhaps Zapier it must be doable - or am I on another planet?


Answers:
author: Torben_trello
body: Hi Darlene,

This might be indeed possible with 3rd party integrations. I would also recommend checking out <https://butlerfortrello.com/> for automating certain steps of this workflow.

Another great resource for setting up a Sales flow is our Playbook for Sales here: <https://trello.com/teams/sales>

comments: author: Darlene Hull
body: Thank you! This is helpful


Tags: automation
Privacy level
Asked by Ilja D.:

Hello? How many safety/confidentiality levels are in Trello? For example, maybe with free Trello there is safety of 3 stars, and maybe with Premium Trello there is safety with 7 stars (or something)? And we should buy Premium Trello, if we want more safety for our profiles.


Answers:
author: Ilja D.
body: Hello, Michael. Thank You. Tell me, please, have You a Russian speaking consultant?


author: Mike
body: Hi Ilja,

While our premium products do have some additional features around restrictions you can put on things like board invites, the safety and privacy level of your Trello boards are the same across all versions of Trello, and we definitely want to make sure that you're comfortable with our data policies.

The most comprehensive overview of our security policies and procedures (covering things like how we back up our data, what servers we use, and how we encrypt information) can be found here: <https://trello.com/trello-operations-and-security-guide.pdf>

Though intended for our Business Class users, the info in that document which covers our overall data practices is applicable to all Trello users.

Additionally, you can find our privacy policy at <https://trello.com/privacy> and our Terms of Service at <https://trello.com/legal>. They have more information about how Trello uses and doesn't use your data.

comments: author: Ilja D.
body: Hello, Michael. Thank You. Tell me, please, have You a Russian speaking consultant?


author: Ilja D.
body: Hello, Michael. Thank You. Tell me, please, have You a Russian speaking consultant?
500 Internal Server Error
Asked by thierry_onkelinx:

I'm trying to import the data from Trello in R using the trelloR package. Everything works fine when using public boards.

library(trelloR)  
url = "<https://trello.com/b/nC8QJJoZ/trello-development-roadmap>"  
bid = get_id_board(url)  
cards = get_board_cards(bid, limit = 5)

Problem arise when I want to connect to my private boards

token \<- trello_get_token(key = Sys.getenv("TRELLO_KEY"), secret = Sys.getenv("TRELLO_SECRET"))

Error in init_oauth1.0(self$endpoint, self$app, permission = self$params$permission, : Internal Server Error (HTTP 500).

Sys.getenv("TRELLO_KEY") and Sys.getenv("TRELLO_SECRET") are environment variables that hold the api key and secret.


Answers:
author: bentley
body: It looks like the problem is occurring when the trelloR package makes use of the oauth1.0 package (<http://www.rdocumentation.org/packages/httr/topics/oauth1.0_token>). Unfortunately, I'm not incredibly familar with this package. I'd recommend opening an issue with trelloR (<https://github.com/jchrom/trelloR/issues>).

It may be the case that they need to explicitly pass in named parameters when calling oauth_endpoint here: <https://github.com/jchrom/trelloR/blob/b0c26875e096cc96630743628ac88a5cb9e5d737/R/trello_get_token.R#L32>


Tags: api
Mardown Code Block on Android app
Asked by Jos? Pedro da Silva Gouveia Proen?a:

Hi, I've been adding some code on the card descriptions in trello. As I understand it, by putting 3 backticks in the beginning and end of the code block it should format the block to appear as a block of code.

In the webapp everything works fine, but in the android app it looks differently (img1 - webapp; img2 - Android app).

Am I doing something wrong or there is a bug in the app itself?

---

Card Description:

````
**A _action()_ corre uma vez e depois v? se _done()_ retorna true****Nota:** https://trello.com/c/hacEMxAj```import jade.core.Agent;import jade.core.behaviours.SimpleBehaviour;public class HelloWorld extends Agent{        protected void setup(){        this.addBehaviour(new myBehaviour(this));    }        class myBehaviour extends SimpleBehaviour{        int step = 0;        private boolean finished = false;                public myBehaviour(Agent a){ //CONSTRUTOR            super(a);        }                 @Override        public void action(){ //CORRE PRIMEIRO            System.out.println(step);            if(step++ == 3)                finished = true;        }                @Override        public boolean done(){ //SE RETORNAR TRUE ACABA, SE N?O VOLTA AO ACTION            System.out.println("Terminei o Simple Behaviour");            return finished;        }    }}```
````

![img1.png](/t5/image/serverpage/image-id/1656iB8356FFD3B9F730E/image-size/large?v=v2&px=999 "img1.png")![img2.png](/t5/image/serverpage/image-id/1657iC3C9FC3148D2726F/image-size/large?v=v2&px=999 "img2.png")


Answers:
author: Mike
body: Hi Jos?,

You're not doing anything wrong! Trello's mobile apps don't have quite the same level of Markdown support as the web client, so there are a couple of tags just like this that will render differently. The team is aware, and they're working to close that gap, but I'll make sure they know that you're looking for this!
Master Checklist
Asked by James Miner:

Is there a way to create a 'master checklist' using data from checklists within individual boards?


Answers:
author: Kaylin Murray
body: I don't think you could have a master checklist unless you went through and manually copied the items from the other checklists that you are pulling the data from. If you are looking to add the same information from multiple checklists onto other cards you could just add multiple checklists to the one card that you need.

If you are looking to add the same information from multiple checklists onto other cards you could just add multiple checklists to the one card that you need the "master checklist" on.

Hopefully this helps!


author: Matthew N
body: There's not a way to have a master checklist based off individual checklists. I'm not certain if Unito can do this function (unito allows you to basically mirror cards), but you can play around with it to see if you get your desired results. It comes with a 14 day free trial <https://app.unito.io/#/login>
Filter by author / creator
Asked by Gareth Foster:

I was wondering if anyone knows how to filter a Trello board by the author of a card.

For example - if you want to see a team members cards they have created. How do you that?

They might not be a member of that card.


Answers:
author: Matthew N
body: You'd need to have a basic understanding of dev tools, but here's this: <https://stackoverflow.com/questions/37467839/does-trello-provide-a-way-to-identify-who-created-a-card>

Natively filtering within Trello board/ short answer to your question is that there is not a way

A couple possible workarounds:

You can use the filter on the board to filter by assigned members, but they do need to be a member of the card.

There's a Business Class Team Admin function that shows what boards the team member is a part of and show you the team member's assigned cards from that page (<http://help.trello.com/article/714-business-class-user-guide#View-team-members-activity-boards-and-cards>)

But only individual users can see all their assigned cards at [www.trello.com/my/cards.](http://www.trello.com/my/cards.?)

And they do have to be a member of the card to see that. I suppose you could view the activity feed to find what info you need like when someone added a card - it'll show who and when.
Authorise Power-ups
Asked by Dominique BRISSY:

Hi,

I try to authorize Power-Ups Evernote. I click on the green bar "link with your Evernote account" and nothing happen.

Could you inform what I am doing wrong?

Thank you for your explanation.

Best regards

Dominique


Answers:
author: Matthew N
body: What browser on iOS are you using?

when you click the link to login to Evernote powerup , a popup browser(another window) should launch asking for your Evernote credentials.

comments: author: Dominique BRISSY
body: I am using IOS 10.12.5. on my computer

When I click to login to Evernote, no new popup browser... nothing

And I am using 10.3.1 on my i pad


author: Matthew N
body: Without seeing what you're seeing, it sounds like you don't have popups allowed. Try allowing pop ups on your browser and try again.

comments: author: Dominique BRISSY
body: thank you for your answer. I have only one power-up wich is Evernote. And I think that I have one allowed. That's why I don't understand why nothing happen when I try to link


author: Matthew N
body: I'm saying popup, not powerup. Not sure what browser you're using, but here's an example of How to allow pop ups on chrome [https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop\&hl=en](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en)

if you're using a different browser, google "how to allow pop ups for (browser)"


author: Dominique BRISSY
body: I am speaking of power-up. And I use IOS, perhaps this is the reason.

Thank you for your answers
How to add members trello business ?
Asked by Ashish Pratap:

I am unable to add more team members in my Business trello account. I get a mail that i need to pay extra for each added member.Please help.


Answers:
author: Maarten Cautreels
body: Hi Ashish,

If you're using the paid version of Trello you are paying a particular amount per user per month. You can see the [Pricing](https://trello.com/pricing) section on the Trello website for detailed pricing.

A personal option does exists which is called [Trello Gold](https://trello.com/gold) but is not intented to be used within organisations.

Hope this helps.

Best,

Maarten


Tags: business-class
Is there a way to prevent updates to JIRA issues by Trello?
Asked by Ben Collins:

I just started using the Trello JIRA powerup today, and it seems useful for me to track my tickets in JIRA along with other non-JIRA artifacts. However, the powerup is also placing a link to my Trello board on all the linked JIRA issues, which I don't want. This is my personal, private Trello board just to help me track my work on a week-to-week basis.

Is there a way to prevent that two-way synchronization? I only want JIRA =\> Trello, not the other way around.


Answers:
author: Mike
body: Hi Ben,

It sounds like you're seeing the link back to your Trello board in the "Issue links" section of JIRA, is that right? In that case, it's not currently possible to turn that off, unfortunately. We match the behavior of something like Confluence here, in placing that link, so there's no way to stop that from happening. I'll let the team know that you'd be interested in that option, though!

comments: author: Ben Collins
body: Ok, that's disappointing to hear, but thanks for letting me know.

Like I pointed out, the reason for wanting this is just to not clutter the Jira issue with links to personal, inaccessible Trello boards.


author: Derek Gamlyn
body: **I'll second that.** I would like an ++option++ to turn off the automatic Mentioned link being added to Issue Links in attached Jira items.

Here's my thought: **At the very least, if the board is Private, disable the feature.** If the board is public, turn it on by default (and then perhaps give the user a setting to disable it themselves).


Tags: issue

jira

link

mention
Can I link Trello to our corporate Jira/Confluence instance/access rights?
Asked by Barry Guiney:

I want to be able to share plans from Trello with my exectuve team and hope that, as a logged in users for Jira/Confluence that he can access the Trello content withouth having to create an account and login to a new tool.

Is this possible?


Answers:
author: Maarten Cautreels
body: Hi Barry,

Until now you can only use JIRA Cloud together with Trello. If you're on Server, pray with me so that they build this power up as well. :-)

So if you're using JIRA Cloud you can enable the JIRA Cloud Power Up through the Power Up section of your Trello board:

![2017-05-26 12_29_42-Clipboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/1603iA6D3C0C3EDE16167/image-size/large?v=v2&px=999 "2017-05-26 12_29_42-Clipboard.png")

When you click the "Connect to JIRA" button you're asked your JIRA url. Once you confirm you're taken to your JIRA instance in a separate window to confirm Trello access to your JIRA instance.

More info on the J[IRA Power Up](http://info.trello.com/power-ups/jira) can be found in the [Trello Power Up "Marketplace"](https://trello.com/power-ups).

Hope this helps.

Best,

Maarten


Tags: confluence

jira
Unable to locate enabled power-ups easily
Asked by Oliver Bullock:

I have got quite a few trello boards and currently using the free price plan.  

I have enabled a power-up on one of my boards but not sure which one. Is there an easy way to see and disable the power-up without having to go into each boards?


Answers:
author: Kaylin Murray
body: Hey Oliver,

Not sure if you already went in and did this but I believe with some powerups you can revoke access under your profile in the settings tab. This may turn off the power up on the board without having to go into each one!

Hopefully this helps!

comments: author: Oliver Bullock
body: Hi Kaylin,

Thank you for your response, I will check it out,

Cheers

Oliver


author: Matthew N
body: Hey Oliver

You'd actually need to go into each board to determine what power ups are enabled. They'll all show on the power up list. But there's not a way to see all power ups enabled across your boards.

comments: author: Oliver Bullock
body: Thanks Matthew for the response. I suspected as much but wanted to check I was not missing something.


Tags: power-up
Merging Cards
Asked by Anne Schimke:

I realized I have two cards created that should actually be merged together. Is there anyway to merge cards?


Answers:
author: Luc De Ribeiro
body: Hello, would also need this Trello card merge function.

Adding my comment to make the request go higher in the list ;-)

comments: author: Nic Brough -Adaptavist-
body: Conversations here are not looked at for any weighting, you'll need to go to the development/request/support boards for it.


author: Nic Brough -Adaptavist-
body: Trello or JIRA?

comments: author: Anne Schimke
body: Trello


author: Karen M McCamy
body: Same here! Any solution to merge cards???


author: Anne Schimke
body: The response I received is that isn't possible. You just have to physically move the data to the cards.


author: Karen M McCamy
body: Hi Anne,

Thanks for your feedback...? Appreciate you taking the time to respond!

I suspected that might be the case ?... Unfortunately!

**Maybe someone in Support will see this and add this fuction?!?!**


Tags: card
Why can't my team members edit cards?
Asked by Matt Duxbury:

Hi sorry if this is a stupid question...

Just started using Trello, but I don't know how to set it up so that people other than me in my team can edit cards and tick off a checklist etc.

I've set the 'commenting permissions' to team members, but everyone else seems to have a very limited set of options on cards. Only I can add a due date, labels, checklist...

Do I need to upgrade to get this functionality?

Thank you in advance!


Answers:
author: Torben_trello
body: It sounds as though that user is a member of the team that board is a part of, but not a member of the board in question. You'll need to add them to that board before they can edit and add cards on those boards: <http://help.trello.com/article/717-adding-people-to-a-board>

To be clear, being a team member allows you to see boards and members associated with that team, but does not give editing access to individual boards

comments: author: Matt Duxbury
body: Thank you very much! That has solved it.
Why is my trello board becoming non-responsive?
Asked by Lori McKiernan:

I have one trello board of many boards that freezes when I try to do anything to members. I do just about anything to the board only until I try to add members or look at the group/team information. It's a Team Visible board with about 40 members. 16 columns.

Have a reached a max limit on something?


Answers:
author: Alexis Robert
body: Hi [@Lori McKiernan](/t5/user/viewprofilepage/user-id/1133732),

do you still have an issue with this board ? I think the limit for members of a board is qui high, I found [this information](https://trello.com/c/SDhEprkm/9-board-and-user-membership-limits) from 2018 that mentions 1000 members per board so you're far from it.

There could also be something wrong with your board somehow, in this case you can contact Trello support [here](https://trello.com/en/contact).

--Alexis
Is it possible to rate cards on Trello? E.g to give stars, to give ratings for the cards etc?
Asked by Silvestra Valciukaite:

Hello,

I would like to find out if it is possible to give a value to the trello cards instead of labelling or sorting by the due day.

The most important thing, is to give a numerical value for the cards. It could be also like star rating for example?


Answers:
author: Torben_trello
body: A specific star or numerical rating is natively not available for Trello cards. We do offer a voting Power-Up that allows user to vote for Trello cards though: <http://help.trello.com/article/788-voting-on-cards>


Tags: card

rate
Cannot publish draw.io diagram in Confluence after initial publishing
Asked by francesco:

We have built a diagram with many images in it in draw.io within a Confluence page. We were able to save and publish the document regularly when the diagram was small. We have added 40 images since, and it is not auto-saving any longer. When we click the...  
![draw.io save message.png](/t5/image/serverpage/image-id/121720i35C8FF0654DECD38/image-size/large?v=v2&px=999 "draw.io save message.png")   
button to manually save it we get the following error message.  
![draw.io save error message.png](/t5/image/serverpage/image-id/121721iD1590DA58AD6E249/image-size/large?v=v2&px=999 "draw.io save error message.png")

So the data we enter is getting saved, however, it is not allowing us to publish the saved data.

What can we do?


Answers:
author: David Benson _draw_io_
body: Start by saving the diagram via Export-\>XML.

How large is that file?

comments: author: francesco
body: 46MB. There are many screen shot images copied into the diagram.


author: Marija Radovic
body: You could try the following:

1. Click three dots (top right of a Confluence page where the diagram is created), click Attachments \> choose image file and click "Attach"

<br />

2. Open draw.io editor \> click "+" \> choose "Image" \> copy and paste Image URL (image URL can be seen when you right-click the image file in the attachment and click "Copy link address") \> click Apply

This should make file size lower (since the image is inserted using its address) and therefore published successfully.

Does it help?

Regards,


author: David Benson _draw_io_
body: In the meantime, you can work on the XML you downloaded using the desktop build, <https://github.com/jgraph/drawio-desktop/releases>, locally to local filesystem shouldn't have that problem. You just need to remember to re-upload after you are finished.


author: francesco
body: Ok. So you're saying the file is too large and this is why it's having a hard time saying and publishing.

I will revert all images to URLs.


author: Marija Radovic
body: Yes, the file is too large so URL method should help.

Regards,


Tags: cloud

confluence-cloud

draw.io