youngmon/atlassian-qna huggingface dataset:
Can pocketquery permissions be set to 'nowhere' when empty?
Asked by Thomas Volpini:

Currently it is possible to restrict the use of PocketQuery queries to specific spaces by specifying the space keys with the query. However, if the list is left empty the query will be allowed in all spaces. This is even more problematic since we started giving external users access to specific spaces through an extranet plugin.

Is it possible to change the PocketQuery configuration so that an empty space list means "Allowed in no spaces" instead of "Allowed in all spaces"? How?

Thanks and br,  
Thomas


Answers:
author: Felix Grund
body: Hi [@Thomas Volpini](/t5/user/viewprofilepage/user-id/519167) ,

Thanks for reaching out here!

What you are describing is correct: the spaces list provided in queries is a whitelist of spaces in which the given query will be allowed. If you don't provide any values, the query will be allowed in all spaces.

I can see that this is limiting for your environment. We haven't heard that this was an issue to others before. Would you mind raising a ticket at the [Lively Apps service desk](https://go.livelyapps.com/support) so we can try to find a solution together?

Best, Felix


Tags: confluence-server

pocketquery

server
Manage Subscription Page is not working
Asked by Didem Aksaray:

Hi,

I'm trying to cancel our subscription for Confluence Cloud. I'm trying to do it in Manage subscriptions page but it pops up the page I attached and I cannot move forward. Any idea?

![image.png](/t5/image/serverpage/image-id/122964iB5066A1DF794F76E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Soumyadeep Mandal
body: Hi [@Didem Aksaray](/t5/user/viewprofilepage/user-id/4157177) ,

You can follow these documentations <https://confluence.atlassian.com/cloud/cancel-your-site-subscription-873871347.html>

<https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/atlassian-cloud-cancel-my-subscription>

<https://community.atlassian.com/t5/Jira-questions/How-to-cancel-the-subscription-of-just-confluence/qaq-p/1036097>


Tags: cloud

confluence-cloud
Bogentry date
Asked by Martin:

Is there a chance to change the blog entry date. I would like to create blog entries with a backdated entry in the hierarchy.

For instance creating a site today (December 19th), but with a content for November 12th.


Answers:
author: Kris G _Alacriz_
body: This is not possible, unfortunately, [@Martin](/t5/user/viewprofilepage/user-id/4059925) . There are many others who are interested in having this feature.

Please consider voting for this feature here : [on https://jira.atlassian.com/browse/CONFCLOUD-11740](https://jira.atlassian.com/browse/CONFCLOUD-11740).

I hope that helps.

best,  
Kris

comments: author: Martin
body: Thanks [@Kris G _Alacriz_](/t5/user/viewprofilepage/user-id/1361914) for the reply. I've votet for it.


Tags: cloud

confluence-cloud
count download for page
Asked by Lucia Tessaro:

Please,

I need to have indicator about download in my page.

My work at confluence view oportunit eficiency.

you can help me?

e-mail my son - paulofonsecafonseca03@gmail.com

tks


Answers:
author: Soumyadeep Mandal
body: Hi [@Lucia Tessaro](/t5/user/viewprofilepage/user-id/4199765) ,

Welcome to the community!

First of all, this is a public community so please don't share any personal information like email or phone number!

This is what I found

[https://marketplace.atlassian.com/apps/1223041/attachment-tracking-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1223041/attachment-tracking-for-confluence?hosting=server&tab=overview)


Tags: confluence-server

server
Help on outgoing cloud confluence notification
Asked by kedar:

when I publish an update in Confluence, a notification mail will be sent. However when people reply to that email, we are getting a bounce mail. I think there will be a setting in the Admin Panel where recipients can reply to Atlasssian mail and it will hit our mailboxes.do we have any possibility like this cloud or server


Answers:
author: kedar
body: Any help on this request


Tags: cloud

confluence-cloud
How do you link to a tabs page within the same page?
Asked by Alona Miller:

I have a page with multiple horizontal tabs pages. I would like to have a link at the bottom of each tab that takes a user to the next but I have been unsuccessful using the steps outlined in Confluence Support documentation. Thank you for your help!


Answers:
author: Davin Studer
body: What app are you using to create the tabs as tabs are not native to Confluence. There are a number of apps to create that functionality and knowing which one you use would help is seeing if there is a way to do it.


Tags: confluence-server

server
Atlassian Companion App mysteriously stopped working
Asked by David.Achanzar:

The Atlassian Companion App is a HUGE click-saver and time-saver but mysteriously stopped working. I now only get the "download the app" message.

We are using the corporate standard **Confluence Cloud** 1000.0.0-da105be110ec on **Google Chrome**Version 87.0.4280.66 (Official Build) (32-bit).

I was sporadically receiving an alert message about the System Clock being out-of-sync and that the Companion App may have trouble communicating with other Atlassian apps. Our IT helpdesk techs confirmed my laptop is indeed syncing to the Windows time server.

IT helpdesk also reinstalled the Companion App with local Admin privileges but to no avail.

Any help would be greatly appreciated! many thanks and Happy Holidays to the Atlassian Community :-)


Answers:
author: Soumyadeep Mandal
body: Hi [@David.Achanzar](/t5/user/viewprofilepage/user-id/4199443) ,

Welcome to the community!

Just clear cache \& data from your browser and re-log into your account!

I think something has overloaded the browser!


Tags: cloud

companion-app

confluence-cloud
How can I pay more than 1 year?
Asked by Eduardo Campastro:

I have my business that requires to pay more years in advance, not only one. Is there a way?


Answers:
author: Nicholas Bentley
body: EDIT: Just noticed you're inquiring about Trello - I would surmise that the same restrictions would apply since Atlassian likes to be consistent, however it can't hurt to shoot them an email and inquire (<https://trello.com/contact>).

Hey Eduardo,

From my experience and research, it depends on which class of products you're purchasing (server or cloud).

Cloud plans are only available in 12 month terms:

<https://www.atlassian.com/licensing/cloud/ordering#annualsubscriptions-2>

Server license renewals can be extended to three years:  
(see the **Please note** section)

<https://confluence.atlassian.com/purchasing/how-can-i-purchase-a-user-tier-upgrade-or-maintenance-renewal-321848741.html>
Trello Notifications in Microsoft Teams
Asked by Eric Teachout:

I am using Microsoft Teams for my organization, and I have added the Trello integration for using Trello inside of Teams.

On the Trello tab of a channel, is there anywhere to see alerts for recent activity regarding myself? This is available as the red bell at the top right when viewing Trello in a web browser, but I can't find anything like this inside the Teams integration.


Answers:
author: Mike
body: Hi Eric,

Right now, no, that information isn't surfaced anywhere in the Teams interface, but that's a neat idea! I'll let the integration team know that this is something you're looking for!

comments: author: Eric Teachout
body: Thanks, Michael! I did discover the Connector for Trello inside of Teams, which enables select notifications from Trello into any Teams conversation. However, again, this only provides GROUP notifications, not per user.


author: Talal Jarkas
body: Hi Eric,

i added Trello to Teams as an app and now all notifications from Trello are still appearing on my Teams Feeds. how can i remove it? can you help


author: MEC IT Admin
body: How did you get all of those notifications to appear on your Teams feed? We actually WANT that to happen, and it's not happening.


author: Durgesh Khatri
body: I am using Microsoft Teams Power-up in one of my boards, which says I should get Trello notifications in the Teams app, but I don't receive any notifications in Teams. For your information, one of the members is part of a board and when a task is assigned to a particular member, they should get a notification in their team app?

What am I missing here, please help?


Tags: ms-teams

notification
Why are pretty much all of my cards grayed out?
Asked by Adam Preston:

I can still open them, but it still annoying![ICT_Team_Activities___Trello.png](/t5/image/serverpage/image-id/2976i185C7F1C95BE1BB5/image-size/large?v=v2&px=999 "ICT_Team_Activities___Trello.png")


Answers:
author: Matthew N
body: Hey Adam!

It's likely that you have the "[Card Aging" power up](http://help.trello.com/article/820-card-aging) enabled. Can you check in your power up list to see if that's the issue?

comments: author: Adam Preston
body: Thats it. thanks!


author: John McGovern
body: we have found that card aging had been added automatically. We now have hundreds of cards, across many boards that are greyed out.

Is there a way to automatically turn off card aging across our account, using Butler or something else?

comments: author: Julia Hindmarsh
body: That has happened to me as well


author: Michael O'Callaghan
body: We found this happening when we installed and then removed a POWER UP for creating PARENT/CHILDREN cards and linking them.

Still looking for a solution :)

Hope that helps.
In Trello, is there a way for the Admin to restrict a user on a board to only certain active cards?
Asked by Jennifer Strohl:

I've added the user to the Board. But, this person really only needs to see one card. I'd like to restrict their visibility to prevent them from the other cards and lists etc. Anyone know if that's possible? And, how to do it if it is? Thanks!


Answers:
author: Matthew N
body: Hey there Jennifer

With Trello, permissions are board specific and at this time, Trello is not able to offer card specific permissions.

This is a feature request that has been received, so hopefully this can be implemented in the near future. For the time being, you'll need to have separate boards for privacy.

comments: author: Jennifer Strohl
body: Too bad, not what I was hoping. But, thanks for your help!
Can a Trello Business Class account have a sole user?
Asked by Fergus Lynch:

I really like Trello as a productivity/task tracker and would like to use some of the features in Business Class. Is it possible for an individual to have a Business Class account (not Trello Gold!)

Is that a stupid question !?

Many Thanks in Advance


Answers:
author: Tanvee Agrawal
body: [@Matthew N](/t5/user/viewprofilepage/user-id/1134030) Hi Matthew,

My team and I work through trello basic and only I need to kepp a check on the amount of work done. Can the team members stay on same board and only I use the business class?

I have 5-7 boards with different team members (average 4 members per board).


author: Matthew N
body: Hey Fergus

Not a stupid question at all!

It is possible for a 1-person Business Class team, for sure! Just [upgrade](https://trello.com/business-class)and don't add anyone additional to the team, and you're good to go with the benefits of Business Class!

![](https://pics.me.me/there-is-no-such-thing-as-a-stupid-question-unless-10883184.png)

comments: author: Fergus Lynch
body: Wow - that was quick :) So, another question for you !...If I add an "observer only" do I have to pay for another Business Class license?


author: Matthew N
body: Nope! Observers and non-team members are added directly to the board, not to the team. So, there is no charge for those users.


author: Fergus Lynch
body: Right! I'm getting it now.

Really helpful.

Thank You


author: Tom Beck
body: What's the catch with regard to having a board that is a mix of team members and non-team members who are added directly to the board? (I'd like to grant access to a board for a vendor without having to pay for a license).
not getting notifications of cards which are due on iphone
Asked by Focet:

Hey guys - i've setup a due date / time on a card, and i'm not getting any notifications on my phone, due date goes by, and i don't see anything on my phone. I checked my notification settings, and everything is turned on - see screen shot.

I've also subscribed to the board, to get notofications.

Is there something else i need to do?

Need help. Thank you all!

![IMG_5578.png](/t5/image/serverpage/image-id/2900iFADB0A2BA29102D1/image-dimensions/288x512?v=v2 "IMG_5578.png")![IMG_5579.png](/t5/image/serverpage/image-id/2899i1849268FF0B45ACD/image-dimensions/287x510?v=v2 "IMG_5579.png")


Answers:
author: Matthew N
body: Hey Larry!

Looks like you have all of your settings for the app enabled correctly to receive notifications.

For your example, when was the card created and for what due date and time?

Due date notifications are triggered only 24 hours before the due date/time. So if you created the card on 7/10 at 12a, or 10am with a due date of 7/10 at 12:00pm, you won't recieve a notification.

If you created the card on 7/9 at 9:00am with a due date of 7/10 at 10:00am, a notification then should be triggered.

comments: author: Focet
body: Gotcha! Thank you Matthew! I'll try that, and see if i get a notification. I'll let you know.


author: Matthew N
body: By the way- is that iOS 11? Looks like a few more options in the notification settings than I have in iOS 10!


author: Focet
body: Good catch! It is iOS 11 Beta.

And good news! I did receive a notification for a card, need to set them at least 24 hours ahead. Wish there were more options to get notified.

Is there a way to get the notification at the time the card is due or is it only 24 hours before?


author: Matthew N
body: Awesome, I will likely wait until iOS 11 is released to the public.. I didn't have much luck when I had iOS 10 beta, so it turned me off a bit.

Anywho, there's not a way to change the settings for notificaions to be anything different than 24 hours in advance.

Perhaps you would want to link your due dates to an external calendar (like Google Calendar)? That way, it'll be on your personal calendar, and you can change the notificaitions within the external calendar to be whatever you'd like. I'd recommend using [Cronofy for Trello](http://trello.cronofy.com) to link your board to your calendar.


author: Focet
body: Got it! Thank you again! And I've contected my cal to Trello with Cronofy, looks pretty cool! Thank you for the suggestion!


Tags: ios

notification
Trello - Change board ownership
Asked by Randall:

Hi all, appreciate your help in this as i've not received a response from Trello even after a 3 enquiries.

My team uses a trello board. We started the board about 3 years back. The 3 admin have left the company and do not have access to their old company email addresses anymore for password retrieval. In the beginning the admin were testing and added me as a "non team member". However at this point i'm the only one remaining in the company and using the board.

I would like to transfer ownership to me but obviously as I'm not admin, I can't go into the settings to change theirs, or mine.

It sounds like this may need to be done by Trello, but as said, no response from them. Appreciate any tips/tricks to get it done!

Thanks!


Answers:
author: Matthew N
body: Hey Randall

Trello Support, unfortunately, cannot alter admins on behalf of a user for security purposes.

[There's some guidance](http://help.trello.com/article/768-changing-the-admins-of-a-team-or-board) on how to possibly gain admin control of the boards (perhaps by having your IT team enable their work email and giving you access and then you reset the password, etc) and then be able to assign you as admin of the team/board.

If you're not able to gain control as admin using any of the methods outlined in the document linked above, perhaps copying the board from it's current state into your personal boards would be an ideal workaround.

comments: author: Randall
body: Hi Matthew

Thanks for the help! Appreciate it. Unfortunately your first suggestion won't work (tried it).

I did try to copy, but then you lose all the comments it seems (i.e. history of the card). Is there any way to have a complete copy over of all contents? That would be ideal

Thanks much!

R


author: Matthew N
body: Unfortunately not, tha is one of the downsides of having to do a copy rather than changing admin.


author: Caity
body: As an alternative to copying, you could create a new blank board, and then [move all of the lists](http://help.trello.com/article/806-moving-cards-or-lists) from the old board to the new one. This will keep the comments and card activity in tact.
Restrict access to archived cards
Asked by CE Goh:

Hi, for confidentiality reasons, is it possible to restrict access to achived cards to only the admins? Thanks!


Answers:
author: CE Goh
body: Thanks Matthew for the suggestion! I guess I'll have to move the entire list to a new private board and then re-create an identical list again, since I have numerous cards to move and it would be cumbersome to move them one by one. Thanks again for the workaround!


author: Matthew N
body: Hey Ernie

It is actually not possible to restrict access to archived cards to admins only. Anyone who is a member of the board will be able to view archived cards.

As a workaround, you could have a separate board that you utilize as an "archive" board with only the users you want to be able to see them, and then move the cards to that board instead of archiving the cards. For cards already archived, you'd need to unarchive them before moving to the other board. Not ideal, but a workaround.


Tags: archive
Creating multiple copies of card
Asked by Zbigniewq:

Hello,

Is is possible to copy one card from a board to multiple boards?

E.g. I have big project with many people. Everyone has a board. There is one main board for me as a general matters of whole project. Now I get a new info which refers to the half of the team, so I want to create a card with this information in my board and copy it to boards of people. It's ok when I have 2-3 people, but copying this for \~30 people, few times a day is waste of time.

How can I solve this?


Answers:
author: Matthew N
body: Hey there

Trello doesn't have a feature available to copy cards to multiple boards at a time. If you're creating multiple cards and need to copy them to multiple boards, I would suggest creating the cards in one list and copying the entire list to another board, one by one. This would at least reduce the tedium with multiple cards to multiple boards.

Consider emailing feature-ideas@trello.com with your request and maybe they can consider it for future releases.
Upload images capacity
Asked by usef:

What is the capacity of uploading in trello free account? Can I upload images under 10 MB as much as I want or there is a limitation in my board?

thanks for answers


Answers:
author: Matthew N
body: Hey Usef!

There's no storage limit within Trello, so you can enjoy as many pictures on your board as you want, 10MB or less at a time :)


Tags: attachment
How can I transfer a card from one board to another without it deleting the card history?
Asked by Troy Evans:

Currently, if I transfer a card from one board to another, the "Activity" list is empty after the transfer. Google searches for how to remedy this just bring up people who are _trying_ to to delete the card history. I'm trying to NOT delete the card history.


Answers:
author: Matthew N
body: Hey Troy

It's actually not possible to keep the activity history when moving a card between boards, unfortunately.

A workaround would be to capture a screenshot of the activity list within the card and add that image to your card once it's moved to the new board. Or even do a text copy/paste into comments for the same.

Trello support does keep an eye on this forum for enhancement ideas, but it might be best for you to submit a feature request to them by sending an email to feature-ideas@trello.com
Sorting personal boards
Asked by Cormac:

I'm new to this, so sorry if it's an obvious question!

If I want to sort my personal boards on my... home page thingy... I think I can only do this by renaming them, correct? If so, putting things like '.' at the start of the board name moves it before numbers (which are sorted before letters).

(I know I can also star boards)

Is there any non-letter that will sort them to the end of the list? 'z' looks a bit clunky.

Thanks!


Answers:
author: Matthew N
body: Hey there Cormac!

You're spot on with your thinking here, by renaming cards and including puncuation or numbers will place the boards before any letters.

This is done by ACSII codes. Here's a quick chart that will help you. As you see the \~ is after z, so that might make it more visually appealing. Hope this helps!

![](http://support.ecisolutions.com/doc-ddms/help/graphics/ASCIICHT_wmf.gif)

comments: author: Cormac
body: Perfect, thank you!
Est-il possible de lier un tableau Trello ? une adresse mail sp?cifique ?
Asked by L?a Sapolin:

Bonjour,  

J'utilise Trello pour diff?rentes raisons et notamment pour des occupations personelles comme professionnelles. Est-il donc possible de lier les tableaux pro ? un mail pro et les autres ? une autre adresse mail ?  

Merci d'avance pour vos r?ponses


Answers:
author: Matthew N
body: h?y J'utilise Google Translate, donc j'esp?re que cela se produit de mani?re appropri?e. Pour accomplir la r?ception de notifications sur des adresses de messagerie s?par?es pour des panneaux distincts, vous devez cr?er un compte additiaonl. Vous pouvez avoir tous vos conseils professionnels dans votre compte d'adresse ?lectronique professionnel et vos conseils personnels sous votre compte de messagerie personnel. Il n'y a pas un moyen de les diff?rencier par un r?glage dans Trello sans avoir de comptes s?par?s.

Hey there  
I am using Google Translate, so hopefully this comes across appropriately.

To accomplish receiving notifications on separate email addresses for separate boards, you'd need to create an additiaonl account. You can have all of your professional related boards under your professional email address account, and your personal boards under your personal email account. There's not a way to differentiate these by a setting within Trello without having separate accounts.

comments: author: L?a Sapolin
body: It's working well :) Thanks a lot for your answer. I will try your solution :)


author: L?a Sapolin
body: But if we have a gold acount it?s a bit strange to create a new one... With two account, one of them will loose some capacity.
card repeater does not work
Asked by anita huisman:

When i want to repeat a card it does not show up in the calender day when the card should be there as set. Please advice.


Answers:
author: Torben_trello
body: Would you mind reaching out to trello.com/contact with screenshots of the card that has been set up to repeat, so we can take a closer look? Thanks


Tags: card-repeater