Confluence not starting up due to synchrony
Asked by Ram Viswanadha:

Confuence is not starting. I am running confluence behind a load balance. Not sure what I am doing wrong

```
2019-10-12 16:09:01,291 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] debugPrintEnvironment /opt/java/openjdk/jre/bin/java -classpath /opt/atlassian/confluence/temp/3.1.0-master-8becbfc8.jar:/opt/atlassian/confluence/confluence/WEB-INF/lib/mysql-connector-java-5.1.38-bin.jar -Xss2048k -Xmx1g synchrony.core sql
2019-10-12 16:09:02,149 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled proxy port present: true
2019-10-12 16:09:02,195 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] updateSynchronyConfiguration Synchrony External Base URL: https://docs.docs/synchrony,https://docs.docs/synchrony-proxy
2019-10-12 16:09:02,197 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] updateSynchronyConfiguration Synchrony External Service URL: https://docs.docs/synchrony/v1
2019-10-12 16:09:02,198 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] updateSynchronyConfiguration Synchrony Internal Service URL: http://127.0.0.1:8091/synchrony/v1
2019-10-12 16:09:05,037 INFO [Thread-73] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] lambda$stop$9 Stopping Synchrony...
2019-10-12 16:09:05,044 WARN [synchrony-interop-executor:thread-3] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] enableSharedDrafts [Collab editing plugin] Enabling Shared Drafts
2019-10-12 16:09:05,101 ERROR [185:StdOutHandler [/opt/java/openjdk/jre/bin/java]] [atlassian.utils.process.ExternalProcessImpl] notifyAfterFinished Error while processing 'afterFinished' event:
java.lang.IllegalStateException: Shutdown in progress
at java.lang.ApplicationShutdownHooks.remove(Unknown Source)
at java.lang.Runtime.removeShutdownHook(Unknown Source)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager$SynchronyProcessMonitor.onAfterFinished(DefaultSynchronyProcessManager.java:323)
at com.atlassian.utils.process.ExternalProcessImpl.notifyAfterFinished(ExternalProcessImpl.java:601)
at com.atlassian.utils.process.ExternalProcessImpl.wrapUpProcess(ExternalProcessImpl.java:669)
at com.atlassian.utils.process.ExternalProcessImpl.finish(ExternalProcessImpl.java:192)
at com.atlassian.utils.process.ExternalProcessImpl$AsynchronousOutputHandlerRunnable.maybeFinish(ExternalProcessImpl.java:730)
at com.atlassian.utils.process.ExternalProcessImpl$AsynchronousOutputHandlerRunnable.run(ExternalProcessImpl.java:724)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
```


Answers:
author: lucox lee
body: got an answer?


author: Shannon S
body: Hello Ram,

Thank you for reporting this issue to us. I noticed that you raised a support ticket as well for the problem. The support ticket is the best route for this because it will require a deeper understanding of your configuration and the ability to thoroughly review your log files.

Once the issue has been resolved through support, could you please let us know the resolution here too?

Regards,

Shannon


Tags: confluence-server

server