youngmon/atlassian-qna huggingface dataset:
I had trello boards in the past but no longer have the email cant I still retrieve the biards withou
Asked by Neil Paulsen:

Cabt I access my old boerd from older email


Answers:
author: Alex W
body: Hey [@Neil Paulsen](/t5/user/viewprofilepage/user-id/4981701) - can you raise this as a ticket with Trello Support over at <https://trello.com/contact> so we can see what your options are? We don't support log in issues over the Community.
Slack/Trello integration won't allow me to change lists on board linked to channel
Asked by Dilpreet Randhawa:

Hi,   

When I type /trello set-list in a lack channel with a board linked to it (successfully), I see the following message from Trello, the bot:   

"I ran into a problem loading the associated board. Please make sure this channel is linked to a valid Trello board that you have access to."  

I can add cards to the default list, and even change the default list using /trello info, which technically would let me change lists and add cards to different lists, but being able to just type in the set-list command would be nice.  

Tried with multiple boards in our workspace, as well as boards I've created myself. I'm an admin for the workspace and for a number of the boards, so I'm a bit confused on what to do next.   

Thanks in advance for any help anyone provides!


Answers:
author: Theodoro Reato
body: Hey Dilpreet,

Thank you for reporting this bug, I was able to reproduce it and sent it to our product team, they already fixed it!
Automated date setting on subtasks
Asked by Maria Stentebjerg:

It is possible to use the same code in Trello, as found in Jira Automation Support since the two are linked? I don't understand why I receive Jira suggestions for a Trello question.

I work in auditing and all subtasks are planned around the date of the audit - with tasks both before, during and after the audit.

Can the date calculation be calculated and tasks added to calendar automatically using Trello?

Eg - make audit plan:

28 days ahead of the audit   
Provide details to CMS - during audit  
28 after audit - report deadline.

I could calculate all these dates myself, but to each audits there's approxymately 2x tasks to be calculated so it would be preferred if this could happen automatically.

I searched support and found this link, which more or less describes what I want to do, except I prefer Trello..

Best Regards

Maria


Answers:
author: Vishaal S
body: Hello Maria,

Greetings for the day!

I'm not too sure of a JIRA solution suggested for this use case! Trello doesn't have a sub-tasks function that is similar to Jira's sub-task issue type, as Trello doesn't have a concept of issue types like Jira.

Suggesting something in Trello related to that will require understanding how are these sub-tasks recorded in Trello? Are these due dates from checklist items to cards?

I'm curious to know how you set the sub-tasks in Trello with that understanding we'd be able to suggest something that might work for your use case.
on IOS, im having an issue attaching screenshots from my media library to cards?
Asked by Anthony Longo:

When I try to add last photo or chose a photo from my camera roll, it will not stay in Trello on IOS. Its almost like it doesn't want to save that file type in the app? Why am I having this issue, it was never an issue in the past, could there be a bug in a new update?


Answers:
author: Vishaal S
body: Hi Anthony, How are you?

Hmm, I'm not currently able to recreate that same issue on my device, so let's try some quick troubleshooting steps.

Do you still see that after closing the app completely and then re-opening it? To close the app, double-click on the Home button or swipe up on the Home indicator to access the app switcher and then swipe up to close the Trello app.

If you're still running into the same trouble, would you mind clearing the Trello app cache to see if that fixes the issue? Before you do so, please take a look at this help doc that explains how to check for unsent changes first and it explains how to clear the app cache after that: Troubleshooting for the iOS app (<http://help.trello.com/article/1061-troubleshooting-for-the-ios-app>)

In a situation where the issue persists after clearing the app cache, let's try reinstalling the Trello app using the following steps:

1. Delete the Trello app from your device  
2. Download the latest version of Trello via app store  
3. Launch the app again and log in to see if the issue persists

Thanks and let me know how it goes!


Tags: attachment

image

ios
How to get refund?
Asked by Ankk Holistic Healing:

I have been charged for a premiums subscription, even though I denied any premium service from Trello. How to get refund?


Answers:
author: Alex W
body: Hey [@Ankk Holistic Healing](/t5/user/viewprofilepage/user-id/4981579) - please raise a ticket with the topic 'Billing' over at <https://trello.com/contact>

Link to screenshot to show what I mean: <https://share.getcloudapp.com/YEukkOO7>
activity checklist
Asked by Gest?o de Processos DP:

I created an automation for anyone to mark a checklist that marks all the checks inside the card. When someone clicks on the check, the account of the person who executed the command does not appear at menu. The account of the person who CREATED the rule appears as completed in the menu.  
I want it to show in the menu activities the person who completed the check with automation.  
How do that?


Answers:
author: Brittany Joiner
body: [@Gest?o de Processos DP](/t5/user/viewprofilepage/user-id/4981372) welcome to the community! I \`believe\` if you use the \`{username}\` variable, that specifies who triggered the action. I don't think you can edit the activity list to say that person, but you could add on action that posts a comment afterwards saying "{username} checked the checklist". (Search for the [member variables section here](https://support.atlassian.com/trello/docs/butler-variables/).)
Is Trello taking a long time to open on iOS app for anyone else?
Asked by Brittany Joiner:

I've noticed over the last couple days that anytime i open the Trello app, it says "we have some housekpeeing to do" and takes what feels like an eternity to load. (realistically, i think it's like maybe 30 seconds... but that's basically an eternity for the app world haha)

Anyone else noticed this? Here's a [screen recording](https://youtube.com/shorts/ZV_3tjJH6RU).


Answers:
author: Alex W
body: Hey [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) - yep, we're in the middle of an incident with our iOS app! Sorry for the inconvenience this is causing you. We have been investigating this issue over the last week and as of today we have deployed an updated iOS build to the App Store (2022.9.1).

Can you please update your iOS device to the latest Trello app in the Apple App Store, and then attempt to recreate the issue you had and let us know if you're still experiencing that issue? This feedback would be extremely valuable as we continue to make updates. We'd love to know if the latest release has resolved that specific issue.

This new version fixes *SOME* of the issues reported in the iOS app in the last week but not all, and we have plans to release an additional build by the end of the week (2022.9.2) which will contain more fixes as well. If this release doesn't fix the issue you're facing, the next release should.

[@Tiffany Boal](/t5/user/viewprofilepage/user-id/4981494) - can you also check to see if the update fixes your issue?

comments: author: Brittany Joiner
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) thanks for the quick response! I just updated and this seems to resolve it for me!! [@Tiffany Boal](/t5/user/viewprofilepage/user-id/4981494) did it resolve it for you?


author: Alex W
body: Great to hear [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)! [@Tiffany Boal](/t5/user/viewprofilepage/user-id/4981494) - how did updating go for you?


author: Tiffany Boal
body: I didn't update, but it's opening fine now! Thank you!


author: Alex W
body: Awesome to hear [@Tiffany Boal](/t5/user/viewprofilepage/user-id/4981494) !


author: Tiffany Boal
body: I downloaded Trello to my iOS for the first time a few days ago and have never been able to get past the "housekeeping" screen. I even uninstalled and reinstalled. ????? I can get to this forum through my browser and came to look for this exact question. Is it an iOS problem? Is it temporary?
Issues with IPhone/IPad not syncing correctly
Asked by Dave Elliott:

Hi,

My trello app on iPad is working fine however the lists and cards are randomly changing places on my iPhone app. Has anyone else had this issue and solved it ? If I delete the iPhone trello app will it also delete the iPad trello app and all its data?

Many Thanks,

Dave


Answers:
author: Alex W
body: Hey [@Dave Elliott](/t5/user/viewprofilepage/user-id/4981386)!

We have been investigating this issue over the last week and as of today we have deployed an updated iOS build to the App Store (2022.9.1).

Can you please update your iOS device to the latest Trello app in the Apple App Store, and then attempt to recreate the issue you had and let us know if you're still experiencing that issue? This feedback would be extremely valuable as we continue to make updates. We'd love to know if the latest release has resolved that specific issue.

This new version fixes *SOME* of the issues reported in the iOS app in the last week but not all, and we have plans to release an additional build by the end of the week (2022.9.2) which will contain more fixes as well. If this release doesn't fix the issue you're facing, the next release should.


author: Brittany Joiner
body: [@Dave Elliott](/t5/user/viewprofilepage/user-id/4981386) welcome to the community! I think you might have to delete it on both devices for it to delete. But before deleting, check and make sure you're app is up to date (go to the App store and search for Trello and you'll see either "open" or "update" in the blue button).

Also, go over to the account button in the Trello app from either device, an scroll down past the workspaces list and look for "Sync" section and "sync queue". If you click on that, does it show that anything needs syncing?

![IMG_DE5F0BE5946A-1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/204799iD6F8ED018AC88727/image-dimensions/299x647?v=v2 "IMG_DE5F0BE5946A-1.jpeg")
Attachments are hidden or innacessible
Asked by Anthony (Help & Support ) - carolfraser.co.uk:

Hi there, I have trello premium which I have been using to upload business expense receipts. One card shows that it has 39 receipts. However, I can only access 22 when I open the card. The rest are not visible anywhere despite the quantity saying 39 on the outside.

I know receipts are missing because I'm looking for one in particular. I have no other record of the receipts as I removed the hard copies after uploading.


Answers:
author: Brittany Joiner
body: [@Anthony (Help \& Support ) - carolfraser.co.uk](/t5/user/viewprofilepage/user-id/4981371) welcome to the community! hmm, that sounds like a bug. but if you use something like File Manager Power-Up and export all the files from the card, are they there? (It's a paid power-up but i think you get a two week trial so shouldn't need to pay anything to test this out.)

comments: author: Anthony (Help & Support ) - carolfraser.co.uk
body: Hi there, thank you for the speedy reply. I added the power up and I see that the items have returned to the attachments as normal. However, I couldn't see the power up loaded in my card. so i went to 'add power-up' again, searched for it and disabled it from the settings option in the marketplace. My attachment items are still visible for now. I hope it stays that way!
Is there a board with bigger pictures options
Asked by Jake:

We are doing a project that involves before and after pictures. We want to use these to show progress to each of the items. When I enter in pictures they are small and barely visible when I go to print on a sheet of paper. Is the a board out there that has and will display bigger pictures and less narrative on the page?


Answers:
author: Brittany Joiner
body: [@Jake](/t5/user/viewprofilepage/user-id/4981350) welcome to the community! Try the [Gallery View Power-Up](https://trello.com/power-ups/61e4b4ca8cc16244f5ae9309)!
Las etiquetas de Trello aparecen con s?mbolos
Asked by Flavia:

Buenas,

Las etiquetas de Trello aparecen con unos s?mbolos que molestan. ?Alguien sabe a qu? se deben y c?mo los puedo quitar?![Screenshot_2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/204763i4B03A69F9791614D/image-size/large?v=v2&px=999 "Screenshot_2.jpg")


Answers:
author: Vishaal S
body: Hi Flavia,

Welcome to the Atlassian Community!

It seems you've enabled particular settings, Trello has a colour-blind-friendly mode than can be enabled on cards. When enabled, labels will still include their original chosen colour, but a unique design will also be displayed, helping to further differentiate between labels and looks like you've enabled it!

To disable this, simply go to the menu on your board, select Labels, and select 'Disable colour blind friendly mode'. Screenshot for your reference: <https://share.getcloudapp.com/geuRyrLA>
???????????. ??????????, ??????????, ??? ??????? ???????????????? ?????? ?? ??????
Asked by ????????? ????????:

?? ???? ????? ?????.


Answers:
author: Vishaal S
body: Hi Ekaterina Mishurnaya, How are you?

You can reopen a list by selecting "Archived items" under "More" within the board menu. Then click "Switch to lists" near the top of the page, then choose a list and click "Send to Board".

Note: It may already say "Archived lists" at the top, in which case you won't need to click "Switch to lists."  
![screenshot_ArchivedItems](https://images.ctfassets.net/zsv3d0ugroxu/5SHa70U4DlKCtdou4emBQb/9f40d80494182d9d03f255b1eab19631/screenshot_ArchivedItems)

Choose the option "Send to board" to unarchive a list when you need it again!  
![screenshot_SendToBoard](https://images.ctfassets.net/zsv3d0ugroxu/1iD2bPq8U8de4YshZsRZSo/1a9a079246b0955fca575174e043f3ad/screenshot_SendToBoard)
URGENT. A card was accidently deleted from my trello board. How do I retrieve it?
Asked by Shikakope:

A card from my board was deleted by someone I gave access to. Please help me retrieve it.


Answers:
author: Brittany Joiner
body: [@Shikakope](/t5/user/viewprofilepage/user-id/4981194) was it deleted or archived? if it was simply archived, which is most common, you can retrieve it by going to "Show Menu" in the top right corner of your board, then selecting the "More" option, then "Archived items". You should see it in that list, or you can search for it in the search bar, and then click "Send to board".

If it was actually deleted (you have to archive a card first and THEN delete it, so it's a two step process to be sure you actually want to delete it), it is unfortunately gone. If you're worried about this happening regularly, you might want to get Backups for Trello power-up, which would let you "rewind" your board back to a previous state, even if someone does actually delete a card, although I know that probably doesn't help this time.

comments: author: Shikakope
body: This was very helpful. Turns out the card was archived, not deleted.

I appreciate the prompt support.


author: Brittany Joiner
body: [@Shikakope](/t5/user/viewprofilepage/user-id/4981194) woohoo! glad to hear that. yeah Trello intentionally makes it hard to "delete" things. Even boards - they're closed first, and then you have to take a second step to actually delete them.
Board Button- Move each card in a list when one checklist item is checked not all the checklist
Asked by Yara Farhat:

I am trying to set up a button to move all cards from list 1 to list 2 when an item from the checklist is checked not all the checklist. I can split the items into multiple checklists but that would create a lot of checklists.

Any workaround?

I tried a rule before and it worked but a team member wants to control card movement and prefer to manually move the cards.

Thank you


Answers:
author: Brittany Joiner
body: [@Yara Farhat](/t5/user/viewprofilepage/user-id/4970545) so, i think you're saying a button, but it sounds like you want a rule if you want it based off of checking off an item in a list.

In either case, this is the action you want, right?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/204801i26F0D8A508415CA5/image-size/large?v=v2&px=999 "image.png")

So if you want a board button, you can just make a button with that action. *(Go to Automation --\> Board Buttons --\> Create Button, and then name it and select that action. Then there will be a button at the top of the board that can be clicked to manually execute that action.)*

I'm actually not sure how to do this with a trigger for a checklist item, because the actions under rules are for specific cards that trigger them, not entire cards in a whole list. So i think you might need to use the board button rather than the checklist item if that works?


Tags: board

button
Checklist item assigned - get notification
Asked by Bojan Pe?ek:

Is there any way to get notification about checklist items being assigned?

That is such an important action, I was surprised this is not done by default.


Answers:
author: Alex W
body: Hi [@Bojan Pe?ek](/t5/user/viewprofilepage/user-id/4981056) - unfortunately we do not send notifications on Advanced Checklists at this time, but this is one of our most popular feature requests so we're looking into adding this functionality!

comments: author: Bojan Pe?ek
body: Thanks.

Is there a way where I can see my assigned cards and checklists?


author: Alex W
body: [@Bojan Pe?ek](/t5/user/viewprofilepage/user-id/4981056) - yep! You can see your assigned checklist items at <https://trello.com/my/tasks> and the cards assigned to you at <https://trello.com/my/cards>


author: Bojan Pe?ek
body: Right... but I cannot see all tasks assigned to me anywhere? That is really counterintuitive to me.


author: C_J_ Morrison
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) where could I find and promote this feature? I just got an annoyed sigh when I explained to my team users have to be assigned to the board, and also assigned to the card to get notifications that they've been added to a list items.


author: Alex W
body: Hey [@Bojan Pe?ek](/t5/user/viewprofilepage/user-id/4981056) - not sure what you mean by your reply, you can see your assigned checklist items and cards using the links I sent above.

[@C_J_ Morrison](/t5/user/viewprofilepage/user-id/5043139) - don't worry, your feedback is already taken on board as this question has been linked to our open feature request internally. We're also actively working on notifications for Advanced Checklists now, you can track it on the Atlassian Cloud Roadmap here: [https://www.atlassian.com/roadmap/cloud??selectedProduct=trello\&p=fa3c7a10-6e](https://www.atlassian.com/roadmap/cloud??selectedProduct=trello&p=fa3c7a10-6e)
What is the most cost effective way to share multiple boards with clients?
Asked by Joanna Boyd:

We are Buyer's Advocates.

We have multiple clients and want to share cards of up to 3 x properties and 3 x due diligence privately for each client from their board which only the Agent can currently see and edit.

We don't want clients to be able to remove anything or change our checklists within these crads, just download and comment on these cards outside of all the other cards set up within their board.

Is this possible?


Answers:
author: mustafa sener _Hipporello_
body: Hi,

You can also use Hipporello Apps for this purpose. It comes with a ready to use web app that allows you to share Trello Cards with external users. However, if this does not fit for you, you can customize the application according to your needs. If you don't want to build yourself, Hipporello can provide app building professional services for you.

Please check our website <https://www.hipporello.com>. Let me know if you have questions!


author: milynnus
body: [@Joanna Boyd](/t5/user/viewprofilepage/user-id/4980959)

Trello intra board permission does not allow you to handle the situations you mentioned once a client has access to the board. I suggest you consider use of Contalist and for the same property you can designate which client to receive a template email that essentially would be the info on the card you want to share. Let me know you want to discuss how to do this. My contact can be found in my profile.
I stopped receiving bitbucket email notifications
Asked by Anamika Trivedi:

Hi [@Theodora Boudale](https://community.atlassian.com/t5/user/viewprofilepage/user-id/818086),

I have stopped receiving email notifications since last week. Could you please check if my email is in the suppression list?

Thanks,

Anamika


Answers:
author: Theodora Boudale
body: Hi [@Anamika Trivedi](/t5/user/viewprofilepage/user-id/237414),

I checked in our system and I don't see your email in any of our suppression lists. I also don't see any hard bounce event for your email during the last 30 days.

Looking at our logs, there are several emails sent from Bitbucket to your email address in the last few days. Their status shows as delivered to your mail server, and the response from your mail server includes the message "Queued mail for delivery".

I would suggest checking with your email administrator if there is an issue with your mail server that prevents these emails from reaching your Inbox.

If you need anything further, please feel free to let me know.

(Just a heads up, I moved your post to a new question.)

Kind regards,  
Theodora

comments: author: Anamika Trivedi
body: Ok...the whole issue was all my BitBucket emails went to Junk Email folder because of the setting in Outlook. I haven't even touched those settings but not sure how it got marked to junk one fine day. I removed the email from junk section and have now started receiving email notifications again.

Thanks for your response! This question can be closed now.

- Anamika


author: Theodora Boudale
body: Hi Anamika,

Thank you for the update, I'm glad you figured this out and the issue is resolved now.

You are very welcome, and please feel free to reach out if you ever need anything else!

Kind regards,  
Theodora


Tags: bitbucket-cloud
How can we export all repository list with latest updated date
Asked by gaurav kumar:

I want to export all repository list with latest updated date.


Answers:
author: Hyrum Steffensen _Appfire_
body: Hello Gaurav,

How about the [repositories](https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories) REST API?

Regards,

Hyrum

comments: author: Hyrum Steffensen _Appfire_
body: If you would like additional information, answer the following:

* What platform would you like to use to export the repository list to?
* What would you like to do to the repository list once it has been exported?

Regards,

Hyrum


Tags: bitbucket-cloud

cloud
Not receiving bitbucket invitation emails
Asked by Metin Simsek:

Hi,

I started working for a new company but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I have checked my spam folder, but it is empty. My email address is \<email_removed_for_privacy\>

Could you please help me resolve the issue?

Thanks


Answers:
author: Theodora Boudale
body: Hi Metin,

I see that someone else from the company opened a support ticket for this issue. Your email was in a suppression list and the engineer working on the support ticket went ahead and removed it.

If a new invitation is sent and your email is operational, there shouldn't be any issues now.

Please feel free to let me know if things are ok.

Just a heads up, I removed the email from your post to protect your privacy.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud