youngmon/atlassian-qna huggingface dataset:
How can I view an integrated calendar of epics and tasks from various projects?
Asked by Lewis McKinney:

Hi all,

I've exhausted Google and poked around the Marketplace but I'm really struggling with finding a solution. Any help?

**Long of it:**

* My Marketing team is migrating from Asana to Jira in effort to keep planning between Prod/Eng/Marketing all in one place instead of two.
* Asana allowed us to create a project that we called "Global Calendar."
* One of Asana's features is the ability to add a Parent or Child task to multiple projects. When added this task is automatically updated across its projects.
* We added relevant Parent tasks to this calendar so the team could visualize its Week over Week, Month over Month output and properly strategize. These Parent tasks represented our outbound customer-facing work.
* We've successfully ported over our processes to Jira (took some work) but the ability to view an integrated calendar that pulls in our outbound work is eluding me.
* We're researching Advanced Planning but already see that that doesn't have a calendar feature.
* Looked into Planyway and that still isn't helping.
* The team is currently working in Team-managed Software Projects.

**The Ask:**

Is there a plugin or product feature that I'm missing that would allow me to create an integrated view of epics and/or parent tasks on one calendar?

I tried to utilize the "Software Release Dates" function on a dummy Business Project and that didn't work either. Any help would be super appreciated.


Answers:
author: Trudy Claspill
body: Hello [@Lewis McKinney](/t5/user/viewprofilepage/user-id/5568679)

Welcome to the Atlassian community.

In several instances to which I have access I see an option in the Plans for Calendars. It is labeled BETA, so perhaps it has not been added to your instance yet. Does your environment have Release Tracks enabled to reduce the frequency that updates are deployed to your instance?

![Screenshot 2024-08-14 at 6.47.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341878iA4A9406BA48E5BA2/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 at 6.47.02?PM.png")


Tags: cloud

jira-cloud
Bot account for API access
Asked by Cris Barbero:

I'm developing some scripts that interact with Jira issues through the API. I'd like to run those under a specific bot account that is not my user account. What is the best way to do that given the new Atlassian Guard tooling (i.e. authentication policies, non-billable, etc).

I'd prefer not to have to pay for a full user license for this.


Answers:
author: David Bakkers
body: > I'd prefer not to have to pay for a full user license for this

You're out of luck. Access to the REST API is via a licensed user account.

Anyhow, using a special user account for doing bot like user activities is good practice, so you're on the right path.


Tags: cloud

jira-cloud
Can I view a historic report of OOO Assistant usage?
Asked by kauger:

Trying to view a historic report of Out of Office Assistant usage. When has an assignee used this feature and for how long.


Answers:
author: Bill Sheboy
body: Hi [@kauger](/t5/user/viewprofilepage/user-id/4069693)

That appears to be an Atlassian Marketplace addon feature and not a built-in feature of Jira Cloud. Perhaps check the marketplace pages to learn from the product's vendor if such tracking is possible:

<https://marketplace.atlassian.com/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
Dates that are set for sprint in JIRA Plan
Asked by Clayton:

Hello  

When I open plans and auto-schedule the system proposes sprints and also sets the dates based on the sprints.  

However, when I change the sprint in the backlog or in the plan then the dates do not update and therfeore the start and due date do not align with the newly selected sprint.  

To correct it I need to remove the dates in which case the system uses the inferred sprint dates.  

<br />

Anyone come across this?  

![Screenshot 2024-08-15 at 09.09.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/341861i3058C57F01F04BFB/image-size/large?v=v2&px=999 "Screenshot 2024-08-15 at 09.09.44.png")  


Answers:
author: Michel Neeser
body: Hi [@Clayton](/t5/user/viewprofilepage/user-id/4113287)

In my opinion, this is the expected behaviour. When you set the start and due date manually, you basically override the sprint dates (and they stay overridden even if you change the sprint in the backlog). To get the sprint dates again, you need to remove the manually set dates so that the dates get inferred from the sprint again.

Hope this helps!

comments: author: Clayton Coetzee
body: [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) i hear you but I did not set them manually. They were set by auto scheduler. So in my view auto scheduler should only set the sprints and not the dates?


author: Michel Neeser
body: [@Clayton](/t5/user/viewprofilepage/user-id/4113287) [@Clayton Coetzee](/t5/user/viewprofilepage/user-id/5547376) Actually, the auto scheduler sets them "manually" (meaning they are not rolled up from sprints). After the auto scheduler ran and you applied the changes, you can see that the start and end date fields of your issues have been updated based on the values calculated by the auto scheduler.

What you can do in your case: Change the sprint of an issue in your backlog or in the plan, then remove the start and end dates within the plan, and then run the auto scheduler again. This way, the scheduler will replace the start and end date with the dates of the new sprint.


author: Clayton
body: Thanks! Yes this is how i handle it but do you not think it's alot of unnecessary work? Thats why I would have thought that scheduler should just set the sprint and not the dates, unless, you added dates manually due to planning within a sprint.


author: Michel Neeser
body: [@Clayton](/t5/user/viewprofilepage/user-id/4113287) I agree that it's not optimal, but that is how it currently works and I don't know of a configuration to change this.


Tags: cloud

jira-cloud

plans
No option to export current view data
Asked by Joy Shafer:

The problem I am having appears to be covered in

<https://jira.atlassian.com/browse/JRACLOUD-81542> which is marked fixed, but I still don't see an option to export current view. I can export all or I can export defaults.  

I realize I can change my defaults to match my current view and get it that way (which is likely what I'll do as a workaround), but I don't want to change my defaults, because they match the query I use most often. I want to be able to export what is showing in my current query. I don't see a way to do this.

Am I missing something or is this functionality still not actually available?


Answers:
author: Trudy Claspill
body: Hello [@Joy Shafer](/t5/user/viewprofilepage/user-id/5300080)

Welcome to the Atlassian community.

I think there has been a bit of a misunderstanding in the referenced issue.

The fix listed in the Comments is

"Support for all export options has been added to the New Issue Navigator"

The export options in the original issue navigator don't include exporting based on current view; only all fields or my defaults.

The ability to export based on the current options is a new feature that has not been implemented.

The issue requests an "export current view" option, but that is not what was addressed/implemented. What was implemented was the second thing they noted about "my defaults" being available in the original issue navigator export options but not in the new issue navigator export options.

I've added a comment suggesting that the issue should be reopened.

comments: author: Joy Shafer
body: I have discovered that if I make changes to a saved filter, I only have a choice to export all or **export my default**s.

However, if if I close and reopen the filter, I have a choice to export all or **export filter fields.**   

This effectively gives me what I want, although I will say the UI is clunky and I doubt it was actually designed to work this way.

Thanks for your response. :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Adding a validator to a workflow transition to make a field required
Asked by Jessica South-Tellez:

I need to require a few custom fields during a workflow transition. The documentation I am finding is showing to add a validator which I remember seeing in the past but I can't find it now and it doesn't match the screenshots I am seeing. Ex: <https://support.atlassian.com/jira-software-cloud/docs/manage-how-work-flows-in-your-team-managed-project/>

How do I implement this now? I can only see to add rules to the workflow transition now but it seems very limited in it's capabilities.


Answers:
author: Seon Shakespeare
body: Hi Jessica,

Team-managed projects in Jira don't currently have a way to require fields during transitions like company-managed projects do.

There's a feature request open for this though: <https://jira.atlassian.com/browse/JSWCLOUD-26434>

You can vote for it and add your comments to help Atlassian prioritise it!

In the meantime, you could consider switching to a company-managed project if that functionality is essential.

Hope this helps!


Tags: cloud

jira-cloud

jira-software
Time tracking in business projects
Asked by Massimiliano Sampaolo:

I created a business project for manage team training. I'm having trouble creating a Jira time report in which both software and business projects are considered. Better, only time logged on software project is depicted in the report, the time logged on business project tasks is ignored.

Is there something I'm missing? Or there is a mistake?

Thank you!


Answers:
author: Massimiliano Sampaolo
body: After some time of troubleshooting I understood the problem, I leave my solution as help to people with the same situation. I was missing the necessary permissions, I could not View All Worklogs.


author: Ron Levy
body: [@Massimiliano Sampaolo](/t5/user/viewprofilepage/user-id/1441605) ++++ thx for sharing with the rest of the community!


Tags: cloud

time

time-tracking
Can a Service Project have a List view?
Asked by Jin Huynh:

I see in a business project the list view would be populated. Is there any way a service project would have this feature? It is more user friendly and intuitive to work through the queue with this type of format. This would be a huge benefit for my team.


Answers:
author: Mike Rathwell
body: Hi [@Jin Huynh](/t5/user/viewprofilepage/user-id/4860122)

This question is a bit bigger than a breadbox but I will see if I can get you on your way with this. I see you are recently on Community... welcome... so I am going to guess you are pretty recent to Jira. Don't worry that things don't seem straightforward right off. Jira is enormous; it works ok out of the box but it starts to sing once you start to tune it (and I really didn't mean the pun there)

You might start off looking at this [set of pages about how to configure queues](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/) as the defaults from setting up a project do the job but likely don't fit you. The queues really are just a list view but with some smarts that can be added. You can do many actions from the queue and it helps you better categorize/sort your incoming requests.

HOWEVER, if that still doesn't suit you and you would like that view seen in JWM, [JXL is a stellar app for Jira that essentially lets you drive Jira like a spreadsheet](https://marketplace.atlassian.com/apps/1224710/jxl-table-sheets-hierarchy-structure-sum-up-issue-editor?hosting=cloud&tab=overview). When you cite your affinity for lists, it feels a lot like this might be a comfortable place to be.

Either is good; I highly recommend you take the time to learn how to make the queues work and, as you move down the path, just go ahead and add JXL. I recommend it to anyone with any Jira instance.

Hope this helps


author: John Funk
body: Hi [@Jin Huynh](/t5/user/viewprofilepage/user-id/4860122) - The quick answer is no, it can't. The List functionality is only available for JWM/Business projects.
Can I close a Board or do I have to delete it?
Asked by Chloe Evans:

Once I have finished with a board, can I simply close it, or do I have to delete the board?

I would like to have access to the reports from each completed board.

Thanks


Answers:
author: Heather Ronnebeck
body: Welcome to the community.

Boards in Jira are just different ways of viewing the tickets. You can't close a board when you're done with it, so you'd have to delete it. However deleting the board will get rid of the access to the built in reports for that board.

Normally, when I'm done with boards I tend to leave them there or delete them as I don't personally use the built in reports. Many reports in Jira can be created using filters and JQL queries in the search.

If you want to get rid of a board you'll have to delete it.

However, something I have noticed a lot while supporting Jira is that sometimes people call the Jira projects themselves "boards", so just in case that is your situation. I would advise against deleting a Jira project unless you are 1000000% sure you're done with it. I would either change the permission scheme to be read only for your Jira admins and no one else having access to it, or archive the project. This way you can still access it if you need it for reports or looking up history on a specific ticket down the road.

I hope this helps.


Tags: cloud
Calendar View not showing Issues
Asked by Omar Osman:

Hello, I'm really excited about the new calendar view for Jira Software. I've created some issues and assigned start and end dates for a Kanban board. However, I'm not seeing those issues on the calendar view. I'm not sure why the start and end dates are not syncing with the calendar view. I tried dragging the issue to the calendar using the unassigned button and then I tried dragging the dates for the issue. However, the dates didn't update on the issue. I repeated the process and it seems the issues are not fully synced with the calendar. I'm not sure how to fix this.


Answers:
author: Samuel Gatica
body: Hi [@Omar Osman](/t5/user/viewprofilepage/user-id/5245512)

Welcome to the community!

***"Only tasks with due dates are shown in your calendar."***

Ref: <https://support.atlassian.com/jira-work-management/docs/what-is-the-calendar-view/>

Please ensure that you set the Start date and Due date in your issue to enable visibility on the Calendar.

Hope this helps!

Best regards

Sam

comments: author: Omar Osman
body: Hello Sam, could you please share the steps to make the Start and Due dates visible on the Calendar?

Currently, I do have Start and Due dates enabled for Issue. For some reason, they are not synced with the Calendar.


author: Omar Osman
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341974i4F93117620F3BBC9/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341975iDCC95FD053F0CC83/image-size/large?v=v2&px=999 "image.png")

This issue I had to manually add to the calendar after creating it. The start date seems to sync however the End date is not syncing.


author: Samuel Gatica
body: Hi [@Omar Osman](/t5/user/viewprofilepage/user-id/5245512)

Please be sure to include the "Due Date" field on the screen, as the calendar will rely on this date as the end date.

Best regards

Sam


author: Omar Osman
body: I have another ticket which I have created and entered the Start Date. However, it does not appear on the calendar. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342228i29ECB9D2776046D4/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342230iC9D4740213D1A227/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud
Can I bulk move jobs from a JWM project to a JSM project
Asked by Anthony R:

I have a business unit who were trialling Jira Work Management for task tracking but they have now decided they want to join the rest of the organisation using Jira Service Management.  
The question I have is they don't want to lose all of their job history so are wanting to migrate all of their jobs from a JWM project to their JSM project.  
I can see that I can move individual jobs from JWM to JSM one at a time but I can't see an option to move them in bulk.  
Is this possible?


Answers:
author: Jorden Van Bogaert
body: Hi [@Anthony R](/t5/user/viewprofilepage/user-id/4291231)

You can write a JQL query to fetch all issues in a project via the "search for issues" feature. Upon searching, you'll find a "Tools" button in the top right \> Bulk Change.

Select all issues and go to the next page. Here you'll find the option to move the issues. Data will be kept when moving projects, just make sure the screens \& fields are configured similarly.

More info can be found on [this Atlassian article](https://support.atlassian.com/jira-work-management/docs/edit-multiple-issues-at-the-same-time/#Editingmultipleissuesatthesametime-moveBulkmoveissues).

Kind regards  
Jorden


author: Vishwas
body: Hi [@Anthony R](/t5/user/viewprofilepage/user-id/4291231)

When you mention jobs, what are they ? Issues/tasks ?

Not getting the technical understanding of job. Can you please explain or send a screenshot of what you are referring to.

comments: author: Anthony R
body: Hey [@Vishwas](/t5/user/viewprofilepage/user-id/1231381) the content is a little sensitive so I can't share actual screen shots but they are requests and tasks (not issues).  
The sensitive nature of the 'jobs' is why they were using JWM not JSM with the rest of the division. I've convinced them that we can appropriately manage access to their project in JSM.  
The issue is they want to be able to migrate all of their existing JWM tickets (including DONE) to the new JSM project so that can continue to view and track their work history.


author: Vishwas
body: Got your point [@Anthony R](/t5/user/viewprofilepage/user-id/4291231)

I see your query is answered. Like [@Jorden Van Bogaert](/t5/user/viewprofilepage/user-id/3654119) bulk move would be the way to go.


Tags: cloud

jira-service-management-cloud
Is it possible to change subsequent task timeline automatically?
Asked by Fumika Abe:

I would like to know whether below No.4 is possible or not in JIRA timeline.

1, Create 2 tasks. 1st task is to create document, 2nd task is to review it.

2, Create dependency between 2 tasks.(1st task -\> 2nd task)

3, We realize that we cannot complete 1st task as planned and extend 1st task schedule duration.

4, Jira change 2nd task(review) schedule automatically.


Answers:
author: John Funk
body: Hi [@Fumika Abe](/t5/user/viewprofilepage/user-id/4863698) - Welcome to the Atlassian Community!

Yes, that can be achieved with an Automation Rule. But I would question why you are doing tow different tasks. It should just be one task that goes through two different statuses in the same workflow.


Tags: timeline
Validators not working when doing transition using drag and drop on board
Asked by Adam Siemionczyk:

I created some validators for required fields. They are working fine when doing the transition using a drop down in the Edit Issue screen and when a filed value is missing, an error message is returned. However when doing the same transition from Board view by draging and droping the issue on next status in the workflow, all validators are ignored.

I don't have any transiton screen configured, because I don't need it.

I am using a business worklflow template.

Please help.


Answers:
author: Sebastijan Bauman
body: It also doesn't highlight where I am allowed to move my task (to which status) as it does with software project.


author: Sebastijan Bauman
body: I am having exactly the same issue as [@Adam Siemionczyk](/t5/user/viewprofilepage/user-id/4862956) is there any solution?

comments: author: Sebastijan Bauman
body: My transition from To Do to In Progress is simple, with only 3 validators:  

* If a value for fields **Assignee** , **Due date** , **Original estimate** , **Start date** is not provided during the transition, show the following error: **This field is required.**
* Verifies that field **Due date** is **greater than or equal to** **now**. Only date part.
* Verifies that field **Start date** is **greater than or equal to** **now**. Only date part.


author: Sebastijan Bauman
body: ![Screenshot 2023-03-15 at 14.30.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/245732iD21EE656B50EFC25/image-size/large?v=v2&px=999 "Screenshot 2023-03-15 at 14.30.27.png")![Screenshot 2023-03-15 at 14.30.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/245734i32C75D63ECBA2E9A/image-size/large?v=v2&px=999 "Screenshot 2023-03-15 at 14.30.36.png")![Screenshot 2023-03-15 at 14.31.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/245735i8010FD6DC9886AC3/image-size/large?v=v2&px=999 "Screenshot 2023-03-15 at 14.31.02.png")


author: William Kahn
body: I have the same issue.

There is no 'required field' error message when the issue transitions in the board and it allows the transition.

If the field is empty when you transition within the issue, you do get the 'required field' error message.

It is not a system error message, it is a customized 'required field' error.

comments: author: John Funk
body: Hi William,

You should always create a new question for issues you are having so more people will see it.

That being said, I suggest you open a support ticket with Atlassian:

<https://support.atlassian.com/contact/#/>

Please post back here with the resolution so others can see the answer. Thanks!


author: John Funk
body: Hi [@Adam Siemionczyk](/t5/user/viewprofilepage/user-id/4862956) - Is this still a problem for you? Trying to understand more to see if I can duplicate the problem.


author: Dave Mathijs
body: [@Adam Siemionczyk](/t5/user/viewprofilepage/user-id/4862956) , welcome to the Atlassian Community!

Could you please specify the error message and add a screenshot of it?


Tags: cloud
jira bug
Asked by wiem aly:

Jira don't work until yesterday


Answers:
author: Dave Mathijs
body: Hi [@wiem aly](/t5/user/viewprofilepage/user-id/4861414) welcome to the Atlassian Community!

You can follow the status here: [Atlassian Status](https://status.atlassian.com/)

Fingers crossed for a fast service recovery.


author: Dave Bosman [Realdolmen]
body: Hi [@wiem aly](/t5/user/viewprofilepage/user-id/4861414)

Atlassian is experiencing some issues since yesterday where some customers are impacted.

They are aware of it and are working to get it solved as quickly as possible.

you can check the [Atlassian Status page](https://status.atlassian.com/) for the status of their products.

Regards

Dave
How to reopen recently closed sprint, including "done" issues
Asked by Sara Gilmore:

Hi there,

Looking for some help on how to reopen a completed sprint. On other forums, folks have noted using the 'reports' tab to view closed sprints, but my recently closed sprint does not appear here or anywhere else in my project. I did not close out this sprint myself, JIRA automatically did it after the JIRA deadline was up.

Can I get some help/suggestions on how to reopen this sprint?


Answers:
author: Dillon
body: Hi, Sara.

In order to edit sprints can you double-check that you have the manage sprints permission <https://support.atlassian.com/jira-software-cloud/docs/how-do-jira-permissions-work/>

Also, if you are having difficulties locating your sprint, if you are able to locate one of the issues that the sprint contained, you should be able to see any closed/open sprints that the issue belonged to on the right-hand side.

If one shows up here, you will be able to navigate to that board, then the reports section, and then do the following:

*Select more (...) \> Reopen sprint. The Reopen Sprint dialog will be displayed, showing you the outcome you can expect when the sprint is reopened*

Best,

Dillon