Can I track multiple programs each with their own incidents list in Opsgenie?
Asked by Doug Garcia:

Thank you in advance. I've had a devil of a time trying to get this question answered by Atlassian support who only provide me with links and seem against talking to me on the phone.

We appear to have a premium license. Our Opsgenie application currently is set up tracking for one project with alert integration, alerts generation, incidents (manual and automated), etc. I have an incident list specific for this.

However, we have multiple programs which I would like to track. I don't necessarily want to set up alerts at this time, but I would like to have a separate incident list for each program which I can define/set up services for. How is this done? I would figure there's a way to set it up and toggle back and forth in Opsgenie between projects for their own incident lists, but I haven't found documentation to do this or if it can be. Any assistance is appreciated.


Answers:
author: Muhammad Zeeshan
body: Hey [@Doug Garcia](/t5/user/viewprofilepage/user-id/5125970) ,

To create separate lists for each program you have defined a service for, you can use the search functionality in your Incidents menu:

![Screenshot 2023-09-28 at 15.45.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/283528i49EC807B378B6041/image-size/large?v=v2&px=999 "Screenshot 2023-09-28 at 15.45.20.png")

Once you have defined that search for a particular Service you may go ahead and save that search for easy access and switching from the saved queries on the left side of the page:

![Screenshot 2023-09-28 at 15.50.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/283529iDF05EBF78EBFAC1F/image-dimensions/219x290?v=v2 "Screenshot 2023-09-28 at 15.50.04.png")

This would then allow you to toggle back and forth between different Incident lists for each Service.

Hope that helps answer your query.

Best regards,

comments: author: Doug Garcia
body: [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972), I appreciate the answer, but that was what I was worried about. Doing it by services and saving a search wouldn't work for me as we have several services already defined for a system level view of one product. What I'm thinking of doing is using a tag and create a Saved Search for the tag in manner similar to what you suggest. I was hoping there would be a different way, but does not appear so.


author: Muhammad Zeeshan
body: Hey [@Doug Garcia](/t5/user/viewprofilepage/user-id/5125970) ,

On the Incident list you can only create a search query for incident tags not service tags, so if your intended solution was to separate the services using tags and create a query on the Incidents list using those service tags, that will not work.

Instead, another suggestion would be to add the products' names in the Service names for example,

ProductA - Service 1  
ProductA - Service 2  
ProductB - Service 1

After that you can create a search query for ProductA the following way:

![Screenshot 2023-09-29 at 10.21.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/283661i71AA64ED3602E398/image-dimensions/343x92?v=v2 "Screenshot 2023-09-29 at 10.21.16.png")

Best regards,


author: Doug Garcia
body: Thank you [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) I appreciate the answer but that is definitely concerning. I inherited managing the incidents for our Opsgenie instance and how the team set things up before I arrived, they use Impacted Services as services for one product. Each service is basically a primary module which the system is dependent on. If I can't use tags in a Saved Search, that's not ideal if we intend to use this for tracking another Product or more in the future. But, I'll look into this.


author: Muhammad Zeeshan
body: Hey [@Doug Garcia](/t5/user/viewprofilepage/user-id/5125970)

You're most welcome! Yes unfortunately Service tags cannot be used in Incidents' list search. If you like, I may go ahead and open up a Feature suggestion ticket for this to our Development team so that they may consider this for future implementation?


author: Doug Garcia
body: Hey [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972)

Thank you for the answers. I am a bit confused though. I just created a search based off a known tag and was able to save it just now. This is not ideal, but appears to be working as I would hope it would.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/283987i6960315A0D48A29B/image-size/large?v=v2&px=999 "Capture.JPG")


author: Muhammad Zeeshan
body: Hey [@Doug Garcia](/t5/user/viewprofilepage/user-id/5125970) ,

Those are the **tags added on Incidents** . Earlier we were discussing searching the Incident lists via the **tags added on Services**, which is not possible.