youngmon/atlassian-qna huggingface dataset:
Upgrade Standard plan
Asked by leandro_oliveira:

Hello. When upgrading from the free plan to the Stardard plan, are there companies representing Trello to carry out this upgrade in Brazil or should the purchase only be made through the website? As for the taxes to be collected, there is some application on the amount of subscriptions (we are talking about something close to 75 subscriptions that will go from the free plan to the Standard plan).


Answers:
author: Alex W
body: Hi [@leandro_oliveira](/t5/user/viewprofilepage/user-id/5450999) - welcome to the Community.

You can upgrade your Workspace to Standard within Trello. I do not believe our Solution Partners can assist with a Standard upgrade.

As for whether or not you will be taxed, this depends on your country and whether or not you are eligible for taxes. I recommend heading to the billing page of the Workspace you want to upgrade to see what Trello quotes you for a Standard upgrade based on the number of billable users (Workspace members and multi-board guests) in the Workspace you want to upgrade.

If you still have questions, you're welcome to raise a billing ticket at <https://trello.com/contact> as we do not assist with billing issues over the Community.

When you raise this ticket, please make sure you select 'Billing' or 'Sales' for the dropdown **What can we help you with?**
Como limitar membros de um quadro para visualizarem apenas cart?es atribu?dos a ele?
Asked by Paulo V?tor:

Preciso entender como fazer isso pois trabalho com uma equipe de vendas e n?o gostar?amos que todos os vendedores tivessem acesso aos quadros de outros vendedores.


Answers:
author: Vronik
body: Look at this

<https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/>

<https://trello.com/guide/enterprise/manage-permissions>

<https://trello.com/guide/enterprise/trello-basics>
Checklist com datas nos relat?rios
Asked by Roberto:

Ol? prezados da comunidade.

Uso checklist's nos meus cart?es com data de vencimento. E gero diariamente relat?rio com todas as checklists que n?o estao completadas. Como fa?o para nesse relat?rio que recebo por e-mail aparecer a data de vencimento da checklist, e n?o a data de vencimento do cart?o???


Answers:
author: Luciana Munhoz
body: Oi Roberto!

No momento n?o est? dispon?vel a op??o de gerar um relat?rio listando as datas de vencimento de um ?tem da checklist.

Existem outras possibilidades de v?riaveis que voc? pode explorar para criar relat?rios mais personalizados. Voc? pode ver a lista dessas vari?veis aqui: <https://support.atlassian.com/trello/docs/butler-variables/>

Sobre a cria??o de relat?rios customizados: <https://support.atlassian.com/trello/docs/creating-reports-with-butler/>

Vi que temos uma sugest?o interna para nosso time de desenvolvimento sobre a possibilidade de usar v?riavel para listar a data de vencimento dos ?tens de checklist! Vou adicionar seu feedback a esta sugest?o.

Espero que ajude! :)
employee who set this up is no longer here.
Asked by Shonna Randle:

The admin of our trello board is no longer at our company and my boss has asked how we can switch the me to be the admin?


Answers:
author: Indhudharani Jothimani
body: Hi Shonna

Welcome to the Trello community!

If you're referring to a Free Workspace and you're a Workspace member you can upgrade your team to Trello Premium, which adds several features to make managing teams a bit easier, including the ability for Workspace administrators to take control of all boards in the Workspace. You can sign up for Premium here if that's the case: <https://trello.com/premium>.

What you can do is start a Premium free trial on the workspace this board sits in. The Premium workspace admins have the ability to administrate all boards in the workspace, and as a result, when you start the trial, you'll be able to close and delete any board in the workspace, manage its members, etc. Starting a free trial does not require a credit card and you are totally not obliged to continue a subscription after the trial.

Here are the steps you'll need to follow:

* Head over to <https://trello.com/free-trial>
* Start a Premium free trial on the workspace in which boards were created.
* After that's started, head over to the board you've linked

Please let us know if you have any other questions or concerns, we'd be happy to help.
Is possible to fix an activity to be always at first place?
Asked by Celio Levorin Jr:

I want to fix the coments activity to be always at first place


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@Celio Levorin Jr](/t5/user/viewprofilepage/user-id/5451063)

You can use the "Show/hide details" button on the right hand side of the Activity section title to hide details like changing due dates, and leave most important activity like comments. Would this solution work for you?
How will Guest Workspaces be treated on or after April 8, 2024?
Asked by tonya_cheatham:

With the new changes coming to free workspaces April 8, it's unclear whether the limit to collaborators will be imposed on "Guest Workspaces" since it doesn't look like our guest workspace has been counted toward the number of workspaces we currently manage.


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@tonya_cheatham](/t5/user/viewprofilepage/user-id/5451057)  

Welcome to the Atlassian Community.  

Check out this latest Trello support article <https://support.atlassian.com/trello/docs/workspace-user-limit/>  

"On April 8, 2024, if your Workspace already has 10 or more collaborators then you won't be able to add any new collaborators."

The article also mentions that from May 20, 2024, if your Workspace has 10 or more collaborators, the boards in the Workspace will become View-Only.   

I hope this helps,  

Michael

<br />

<br />

<br />
Can the Gmail Add On include a link from an email to the task card?
Asked by Melissa Oksanen:

Hello,

When making a task card from an email in Gmail, a lot of clients have a link to whatever needs to be worked on. Is there a way for Trello to include that link in the description of the card?

Also, how do you change the settings to make the year auto default to 2024 instead of 1970?

Thank you.


Answers:
author: Luciana Munhoz
body: Hi Melissa! Welcome to Trello community!

I tested here creating a card using the Trello Gmail add-on and if the link is included in the email body, it will be added to the card description. All the content in the email body will be included in the card description.

For the default date that is displaying as 1970, that's a bug. That issue is being tracked here: <https://jira.atlassian.com/browse/TRELLO-9>  

I would also encourage you to visit that bug, log in with your Atlassian account, and click **Start watching this issue** on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email.

Hope that helps!
Can someone explain why Butler doesn?t always seem to work?
Asked by PJRanson:

I use butler to clear 'DONE' cards - but sometimes, often actually, it just doesn't work and I've not figured out why.

- I have CARD BUTTON SETUP that does this...

![Screenshot 2024-03-12 at 17.51.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/311626i68FA036C3B1EC5AA/image-size/large?v=v2&px=999 "Screenshot 2024-03-12 at 17.51.20.png")

- Clears the card of extraneous stuff (dates/labels) and simply plops a "? DONE" label on it, and dumps it to the bottom of the list out of the way.

Works perfectly.

*** ** * ** ***

However, I also have a BOARD BUTTON SETUP that does this...

![Screenshot 2024-03-12 at 17.53.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/311627i8722378AD1BAFC5A/image-size/large?v=v2&px=999 "Screenshot 2024-03-12 at 17.53.55.png")

- Archives the cards with "? DONE" label

As you can see, it couldn't be any more simple... IF card got a green label with "? DONE" on it... THEN archive it.

Should work no?

But sometimes it doesn't...

*** ** * ** ***

I've seen elsewhere that butler doesn't necessarily work with 'closed' cards, so could this be the root of the issue? Irrespective of the fact that I'm essentially clearing a card of all that info, could it that it's still checked off? (y'know... under the hood, invisible to the end user?)

So... just test that with the following test case.

As follows...

1. Created a new card and called it TEST - (no dates, nothing - plain and simple)

2. Clicked the ? DONE Button on the card - (worked as expected)

3. Clicked the "CLEAR ? DONE" Board button - (and Failed)

![Screenshot 2024-03-12 at 18.01.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/311629i55F064E31EF87B6B/image-dimensions/353x473?v=v2 "Screenshot 2024-03-12 at 18.01.24.png")![Screenshot 2024-03-12 at 18.02.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/311630iE49B5C0A2D9AEC68/image-dimensions/364x513?v=v2 "Screenshot 2024-03-12 at 18.02.36.png")

I'm officially stumped.


Answers:
author: PJRanson
body: Update... I've just tried again and it now works...??!!

Butler Cleared the Test card!

So maybe it's a card age thing... :/ or it takes a while to propagate via the datacenter or something.

comments: author: Dreamsuite Mike
body: Sometimes automation can be a bit laggy...


author: PJRanson
body: Thanks Mike,

It is odd that sometimes some are cleared and some aren't, in the same lists... I can only assume its down to the indexing.

Cheers

Pete.


Tags: automation

board

butler

card

failed
Set up a workspace view showing due dates from checklists?and not just due dates for cards
Asked by Chuck Reece:

I want to create a custom workspace view showing due dates from checklists. I can't figure out how. Am I missing something?


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello to the community [@Chuck Reece](/t5/user/viewprofilepage/user-id/5450976)

For now it's not possible in Trello. You can only view the checklist dates for the board view if you enable the Calendar view. But it will only show the checklist due dates for one board, not whole workspace.
Question Regarding the Collaborator Limit to be Implemented in May
Asked by Kevin Hello:

I see now there will be a collaborator limit of 10 on boards starting in May 2024.   

My question is, do all members of the board need to have a premium account to bypass this, or does just the board admin need to have a premium account so that we can have more than 20 collaborators on the board?

Here is my current situation/example for context: Currently, my team and I (17 total) are all using the same board and would like this to remain. I am the admin. Would only I need to purchase a premium membership to allow continued collaboration or would everyone on my team need to purchase the premium as well?  

Thank you in advance for the prompt response!


Answers:
author: Gaurav Kataria
body: Kevin, you will need to pay for the workspace admin, members and any guests that are on more than one board. You would *not* have to pay for any guests who are only on a single board. If most of your team is only on a single board, then you could remove them as workspace members, and leave them as single board guests. I have included below two screenshots on how to remove a member and multi-board guest.

This article explains how billing works for Trello: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

(If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, as shown in the screenshot below, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.)

![Remove Workspace guests.png](https://community.atlassian.com/t5/image/serverpage/image-id/311687iAA7DBDE9D3D7CC07/image-size/large?v=v2&px=999 "Remove Workspace guests.png")![Remove Workspace members.png](https://community.atlassian.com/t5/image/serverpage/image-id/311688iC3AC1F09887D8475/image-size/large?v=v2&px=999 "Remove Workspace members.png")
Troca de E-mail de senha
Asked by Cl?cio Gustavo Dipiassa:

O e-mail que fiz meu login pela primeira vez no Trello foi alterado, como fa?o para trocar o e-mail de recebimento de senha


Answers:
author: Vronik
body: Look at this

<https://support.atlassian.com/trello/docs/changing-an-email-address/>
He perdido mis tableros de Trello
Asked by CESAR GONZALEZ DIEZ:

Hace varios meses que no entraba en mis tableros de Trello y veo que ahora no tengo ninguno. Est? totalmente vac?o y no tengo acceso a la informaci?n que hab?a metido all?.

?C?mo puedo recuperarlos?


Answers:
author: Vronik
body: Escribe al soporte de trello

<https://trello.com/es/contact#/>
What is the purpose of this option on the trello card?
Asked by Matheus Pimentel:

Does anyone know the purpose of this option to join the board? Is it the same as adding the person to the card?

![Layer 1.jpg](/t5/image/serverpage/image-id/311624iEBB70DC9B849FD23/image-size/large?v=v2&px=999 "Layer 1.jpg")


Answers:
author: Beverley
body: Hi Matheus - welcome to the community!

The screenshot you've attached is [adding a member to the card.](https://support.atlassian.com/trello/docs/adding-a-member-to-a-card/)  
The list displays a suggestion of other members that you can add to the card since they are already members of the board.

I hope that helps!
Como fa?o para converter membros da ?rea de trabalho em convidados
Asked by Rui Jesus:

Como fa?o para converter membros da ?rea de trabalho em convidados.

Iniciando a vers?o gratuita, coloque 3 pessoas como membro e para cada uma ? calculado o valor de licen?a de U$119,90.

Gostaria de ficar apenas com uma licen?a.

Como fa?o para converter os membros em convidados para ficar apenas com uma licen?a sem perder as listas de atividades que j? est?o no quadro que os membros se encontram?


Answers:
author: Sal
body: Oi [@Rui Jesus](/t5/user/viewprofilepage/user-id/5450912)! Voc? s? precisa acessar a p?gina de **Membros** da sua ?rea de trabalho, e clicar no bot?o **Remover** . Depois disso, ? s? clicar em **Remover da ?rea de trabalho** . S? tenha certeza de que a op??o **Marque esta caixa para remover o membro de todos os quadros** n?o esteja marcada. Caso contr?rio, voc? ir? remov?-lo de todos os quadros tamb?m, ao inv?s de convert?-lo para convidado.

Al?m disso, tenha certeza de que ap?s converter os membros para convidados, de que eles n?o tenham acesso a mais de um quadro dentro da tua ?rea de trabalho. Caso contr?rio, eles ser?o considerado membros fatur?veis, e impactar no valor final da sua assinatura assim que voc? fizer o upgrade.

N?s temos mais detalhes sobre como o sistema de assinatura funciona no Trello aqui: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>
proper way to remove former employees without losing data
Asked by J Neathawk:

We have some boards and cards that need to outlive the former employees who created them. What is the right way to delete the old users (read: stop paying for them) without losing any data they created?


Answers:
author: Miguel Ramon
body: **--** **24.03.13 Edit --**

Please see the replies for the full answer. This original answer only applies if you plan to deactivate a managed account from all Atlassian Cloud products.

**---**

Hello [@J Neathawk](/t5/user/viewprofilepage/user-id/5450876) ! You'll need to remove **Product Access**for these users from the admin panel.

To get from the admin panel, go to admin.atlassian.com and select your organization.

From there, go to "Directory", search for the user, and remove all user access:

![Screenshot 2024-03-12 133648.png](https://community.atlassian.com/t5/image/serverpage/image-id/311613i1214961FFAC3F2A0/image-size/large?v=v2&px=999 "Screenshot 2024-03-12 133648.png")

As an additional step, go ahead and also select the **meatballs (...) menu** and select "Suspend User".

After this, the user will not be taking up a license seat, but all historic data will be maintained in the instance. **Note that if instead of selecting "Suspend" you select "Remove", all user data will be removed and anonymized as "Former User".**

Let me know if you have further questions!

comments: author: J Neathawk
body: Miguel,

Looks like I have set things up differently. All my users have been added directly from the "Members" section of Trello and they do not appear in admin.atlassian.com

In Trello members area I have been deactivating users... it seems to be doing the same job. Is this correct then? All their access is gone, the data remains, and the billing is for active members only. If so then I may be doing it right already.


author: Miguel Ramon
body: Hey [@J Neathawk](/t5/user/viewprofilepage/user-id/5450876)! Terribly sorry, I didn't notice when I typed my first answer that this was for Trello and not Jira. Indeed, the way you describe your approach is correct (My approach would only be applicable if you're administering "managed accounts" from the admin panel and needing to suspend access to all Atlassian Cloud products).

What you are doing from the members area inside Trello is correct. Once you select "Deactivate", it removes access (and the license seat) for that user but retains all their associations to cards, etc. If you instead select to remove the user, all associations will be removed.

You can reference this KB page for more info: <https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/>


author: J Neathawk
body: thank you!


author: J Neathawk
body: -
is thsere a way to have each card visusally show how long the task will take?
Asked by Phillip Thuss:

We are using trello to manage our weekly production calender. In the past we used google calander. If a task took 2 hrs then that event was booked for 2hrs. By doing this at a quick glance we could see if the day is fully booked or not.

Any suggestions for board organization or powerups is much apprciated.


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello [@Phillip Thuss](/t5/user/viewprofilepage/user-id/5305554)

Interesting question. Maybe gantt-like charts would be good here? Like [GoodGantt](https://trello.com/power-ups/62ffd98d2860ed3c34a27230/goodgantt). Although not sure if these solutions support hourly charts.

Another option would be to use Gmail integration wih Trello, for example [this one](https://trello.com/power-ups/620422ba06122a0cfc5cd3dd).


author: Maria
body: Hi [@Phillip Thuss](/t5/user/viewprofilepage/user-id/5305554)   

It's Mary from [Planyway for Trello](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions).  

Why not use a weekly calendar? Planyway has this option in Trello.  
![Time Blocking](https://files.planyway.com/assets/3.0.561/img/trello/cases/time-blocking.png)  


author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Phillip Thuss](/t5/user/viewprofilepage/user-id/5305554)  

I'm also curious to see what the rest of the community recommends.

<br />

However, you can try using a Power-up by searching for time tracking or time estimate.

Here are some example Power-Ups you'll see: <https://trello.com/power-ups/search?q=time%20tracking>

I hope this helps,  

Michael
How do I close a board when no one is admin anymore?
Asked by Christelle Remund:

Hi,

How do I close a board, when all admins have left the board and no admin is left?


Answers:
author: Indhudharani Jothimani
body: Hi Christelle

Welcome to the Trello community!

If you're referring to a Free Workspace and you're a Workspace member you can upgrade your team to Trello Premium, which adds several features to make managing teams a bit easier, including the ability for Workspace administrators to take control of all boards in the Workspace. You can sign up for Premium here if that's the case: <https://trello.com/premium>.

What you can do is start a Premium free trial on the workspace this board sits in. The Premium workspace admins have the ability to administrate all boards in the workspace, and as a result, when you start the trial, you'll be able to close and delete any board in the workspace, manage its members, etc. Starting a free trial does not require a credit card and you are totally not obliged to continue a subscription after the trial.

Here are the steps you'll need to follow:

* Head over to <https://trello.com/free-trial>
* Start a Premium free trial on the workspace in which boards were created.
* After that's started, head over to the board you've linked

Please let us know if you have any other questions or concerns, we'd be happy to help.
We need to get pricing on our trello account? How do we do this?
Asked by Shelly:

We currently have the free account but due to changes we are needing to price out our current boards to see what the cost would be for all of our boards and with multiple members being on multiple boards.


Answers:
author: Alex W
body: Hi [@Shelly](/t5/user/viewprofilepage/user-id/5450773) - welcome to the Community.

Unfortunately we do not assist with billing issues over the Community. If you have any questions, I would first head to your billing page in the Workspace you're trying to upgrade in Trello. This will provide you with the cost of upgrading your Workspace depending on the number of billable users you have (Workspace members and multi-board guests) in this Workspace.

If you still have questions, you're welcome to raise a billing ticket at <https://trello.com/contact>

When you raise this ticket, please make sure you select 'Billing' or 'Sales' for the dropdown **What can we help you with?**
Bamboo: Charset and collation health check fails with no helpful information
Asked by Ali Jabir:

Hi,

I am using dockerized bamboo-server on EC2 instance with Mysql 5.7 RDS as a database.  

On the UI I constantly get the following popups:  
![Screenshot 2019-07-01 at 08.23.00.png](/t5/image/serverpage/image-id/59307i1D3CFA5E79BDAE79/image-dimensions/305x207?v=v2 "Screenshot 2019-07-01 at 08.23.00.png")

When I click on the "Find out more" link, it takes me to the following page:  
![Screenshot 2019-07-02 at 10.37.58.png](/t5/image/serverpage/image-id/59308i70E4E71005DD7E27/image-size/large?v=v2&px=999 "Screenshot 2019-07-02 at 10.37.58.png")

Here I don't see any details or helpful information.  

On the database I see the following variables configured:

```
+--------------------------+-------------------------------------------+
| Variable_name             | Value |
+--------------------------+-------------------------------------------+
| character_set_client      | utf8mb4 |
| character_set_connection  | utf8mb4 |
| character_set_database    | utf8 |
| character_set_filesystem  | binary |
| character_set_results     | utf8mb4 |
| character_set_server      | utf8 |
| character_set_system      | utf8 |
| character_sets_dir        | /rdsdbbin/mysql-5.7.26.R1/share/charsets/ |
+--------------------------+-------------------------------------------+
+----------------------+--------------------+
| Variable_name         | Value |
+----------------------+--------------------+
| collation_connection  | utf8mb4_general_ci |
| collation_database    | utf8_general_ci    |
| collation_server      | utf8_general_ci    |
+----------------------+--------------------+
```

Could someone please help me fix this issue?  

Thanks  
Ali


Answers:
author: Foong
body: As mentioned in the Support Issue, use the following SQL query to check it:

```
SELECT CCSA.character_set_name FROM information_schema.`TABLES` T,  information_schema.`COLLATION_CHARACTER_SET_APPLICABILITY` CCSA  WHERE CCSA.collation_name = T.table_collation  AND T.table_schema = '<databaseName>' AND character_set_name != 'utf8';
SELECT T.TABLE_NAME, C.COLLATION_NAME FROM information_schema.TABLES AS T, information_schema.`COLLATION_CHARACTER_SET_APPLICABILITY` AS C WHERE C.collation_name = T.table_collation AND T.table_schema = '<databaseName>' AND C.COLLATION_NAME != 'utf8_bin';

```

For the fix, can refer to [How to Fix the Collation and Character Set of a MySQL Database](https://confluence.atlassian.com/kb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-744326173.html)