youngmon/atlassian-qna huggingface dataset:
Draw.io visible, but not editable and not saved
Asked by J?rg Neuhaus:

Hi,  

I made a draw.io on Friday, saved it several times, even the whole page and wanted to move on today.  
Unfortunately I can't edit or access it anymore:  
![Screenshot_1.png](/t5/image/serverpage/image-id/241141iBFA0875532899C3C/image-size/large?v=v2&px=999 "Screenshot_1.png")The system says, there are changes.

When I want to edit, I see the change should be, that I entered some letters instead of the drawing.  
![Screenshot_2.png](/t5/image/serverpage/image-id/241143i8F93F01832DB966F/image-size/large?v=v2&px=999 "Screenshot_2.png")

And in the versions of the side, there is only the actual one and the empty one.

How do I get the actual saved drawing back, to move on with editing?

<br />

I also tried it on a new page, to get the recent draw.io, and I see two version of this drawing, but when I choose them, they are empty.  

I would be appreciated I could get help.  

Thank you!


Answers:
author: J?rg Neuhaus
body: Our administrator says, this is an open bug of Atlassian.  

But I was able to use a workaround.  

I copied the problematic page, and have now the editable draw.io available!

comments: author: Rodrigo
body: Thanks for this update! Will definitely be helpful on my side :)


author: Alex Koxaras _Relational_
body: Hi [@J?rg Neuhaus](/t5/user/viewprofilepage/user-id/5151281) and welcome to the community,

If I were you, I would create a support request directly to the vendor <https://drawio.atlassian.net/servicedesk/customer/portal/14>


Tags: cloud

confluence-cloud

draw.io
data from JIRA show error in Confluence
Asked by jiangyu:

Has authorized between Confluence and JIRA.

But one user's account always see error in Confluence as attached. Others shows normally.

in the page of confluence it's a filter of JIRA.

I try to change browser and computer , this problem always exsits.

Is there any one meet this situation? Thanks for any possibilities and resolutions.

![11111.png](https://community.atlassian.com/t5/image/serverpage/image-id/241136i8A6D034A37467523/image-size/large?v=v2&px=999 "11111.png")![222222.png](https://community.atlassian.com/t5/image/serverpage/image-id/241137i35C718F62CA47961/image-size/large?v=v2&px=999 "222222.png")


Answers:
author: jiangyu
body: he can see the issues in JIRA . And tried give him administor role , always like this . only one user like this situation


author: Craig Nodwell
body: Hi [@jiangyu](/t5/user/viewprofilepage/user-id/4306814) can the user see the issues in JIra?


Tags: jira

jira-server

server
Bug in Confluence
Asked by Mor Zahavi:

It is a shame that Atlassian do not give me the option to report a bug because I have a free account. After all I'm trying to report something that is going to help Atlassian mostly, not for me.

Look at the attached screenshot

![Screenshot 2023-02-20 at 7.27.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/241129iD96E8F85709A2CC9/image-size/large?v=v2&px=999 "Screenshot 2023-02-20 at 7.27.05.png")


Answers:
author: Dave Mathijs
body: Hi [@Mor Zahavi](/t5/user/viewprofilepage/user-id/5126692) welcome to the Atlassian Community!

Are you experiencing this when adding a numbered list?

I'm unable to reproduce the issue. Have you tried adding some text after the numbered list?


Tags: cloud

confluence-cloud
How can an admin disable 2FA for specific users?
Asked by Arnel Marasigan:

How can an admin disable 2FA for specific users?


Answers:
author: Mayur Jadhav
body: Hello [@Arnel Marasigan](/t5/user/viewprofilepage/user-id/5151160) ,

Welcome to the Atlassian Community!!

Are you using the Atlassian Access for SSO and User providing purpose, if yes, then actually you can disable the 2FA for specific person such as by creating the new different authentication policy and add the required user into it.

For more information, you may please have a look at <https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/>

**Note:**To create new authentication policy you need to have Organization Admin Permission, or you can reach out to your Organization Admin to create this.

Regards,  
Mayur


Tags: cloud

confluence-cloud
Is it possible to provide access to morethan pne spcae for guest users?
Asked by pradeepa:

I have more than one space for different contents. Guest users are added and they should be able to read the contents from both these spaces. Is there any possibility to provide access to more than one space to guest users in Confluence.


Answers:
author: Ankit Srivastava
body: Hi [@pradeepa](/t5/user/viewprofilepage/user-id/5059194)   

Welcome to the Atlassian Community!  

Please refer the below Article:  
<https://community.atlassian.com/t5/Confluence-articles/Single-space-guests-now-on-Confluence-Cloud/ba-p/2121527>

Hope this will help.  

Thanks


Tags: cloud

confluence-cloud
How do I bring back the Quickstart button?
Asked by Christine Hurst:

I dismissed the Quickstart button, but I want to see it so I can show others. I tried following a previous help question, said to click on the cog by your account name, but there is no cog.

Anyone know how to get this back?


Answers:
author: Brant Schroeder
body: [@Christine Hurst](/t5/user/viewprofilepage/user-id/5151149) Welcome to the Atlassian community

You will need to click your profile in the upper right hand corner and there should be a link to open the quickstart or your coach. I know that this has not been the case for everyone so you might need Atlassian to help if you do not see either of those links under your profile. You can also learn a lot here: <https://university.atlassian.com/student/path/994913-confluence-quickstart-cloud> in this free training.


Tags: cloud

confluence-cloud

quick-start
Azure SSO Custom Application Link
Asked by Jim Gilliam:

Hi. The company I work for has **Confluence Cloud** and **Jira Cloud**. I'm team leader for the company's product documentation team.

The doc team uses **MadCap Flare** as a help authoring tool ([click here to open MadCap Software web site](https://www.madcapsoftware.com)), and we also use a content mgmt and web server, **MadCap Central**.

We have SSO enabled on the external web server (MadCap Central) using an Azure app, I believe.

Can I use the app that we've already built to complete an Application Link? For example, I want to pull product help documentation from the external server into Confluence Cloud spaces within my organization.

I appreciate any advice.

Jim


Answers:
author: Brant Schroeder
body: [@Jim Gilliam](/t5/user/viewprofilepage/user-id/4998740) You would have to use the Confluence API or import the information.

comments: author: Jim Gilliam
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thank you, Brant. I've been researching the API as my time permits. I tried the import process but it did not work. I opened a support ticket, however.

Thank you so much for the info.

Jim


Tags: azure

confluence-cloud

madcap-flare

sso
Change Indexing Language on Free Plan
Asked by Stephan Schaffner:

Hi there :)

I would also need the change of my indexing languange from English to German. Would it be possible to raise a support ticket on that behalf?

Thanks!

Cheers

Stephan


Answers:
author: Rilwan Ahmed
body: Hi [@Stephan Schaffner](/t5/user/viewprofilepage/user-id/5150994) ,

Welcome to the community !!

If you are site admin of the site, then go to Admin settings --\> system --\> General configuration. (<https://XXXXXX.atlassian.net/secure/admin/ViewApplicationProperties.jspa>)

You can click "Edit settings" and change the indexing language.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/241121iC975809C9BB997FD/image-dimensions/243x121?v=v2 "image.png")


Tags: cloud

confluence-cloud
Not able to import a site backup (Import a Confluence site
Asked by Amrinder Singh:

Hi,  

My original cloud wiki got deactivated due to inactivity, which I now needed to access again. Luckily, I created a backup. I'm trying to import the backup but am running into issues. Here are the details:

1. I created a backup on 2022-01-06. The file has following files and was exported as zip. It contains \`attachments\`, \`entities.xml\`, \`exportDescriptor.properties\` and \`plugin-data\`.

2. Login to confluence page, top left corner go to \`Administration\`.

3. Click on the cloud wiki entry and then \`Confluence settings\`.

4. Then click on \`Import Site\`. It brings me to a page with title "Import a Confluence site". On the same page I click the button under "Import your site backup".

5. Then clicked on \`Import\` and selected the whole \`.zip\` folder.

6. After completing the import I can see "File uploaded successfully. Click the button below to proceed with Site Import." Then I can click on Import again and the process fails at 17% with the error "There was an error during import. Please see below for more information.".

7. Below it gives me a generic error message which doesn't help at all: "Exception occurred during import: Error importing site"


Answers:
author: Jens Schumacher - Released_so
body: Hi [@Amrinder Singh](/t5/user/viewprofilepage/user-id/5150989)

This looks more like a bug than a user error. I would suggest to get in touch with Atlassian support. They might be able to access a more detailed error message on their end.   

Good luck and keep us updated!


Tags: backup

cloud

confluence-cloud

import
Confluence -How to get automated mailer if any condition is fulfilled at wiki space
Asked by ranjanajindal:

I have a wiki page and in that I have a table with different information, I wantt hat automailer be send to DL when the release date is equal to current date.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@ranjanajindal](/t5/user/viewprofilepage/user-id/2331903)

I'm not sure you can do that currently in Confluence, unfortunately.


Tags: cloud

confluence-cloud
2fa for guest users
Asked by serge_meier:

Hi all,

We have granted access to confluence cloud for internal users and for external guest users.

Is it possible to activate 2FA only for guest users?

Thanks

Serge


Answers:
author: Alex Koxaras _Relational_
body: Hi [@serge_meier](/t5/user/viewprofilepage/user-id/3815313)

Please take a look at this documentation <https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/>

comments: author: Alex Koxaras _Relational_
body: And especially this <https://support.atlassian.com/security-and-access-policies/docs/turn-external-user-settings-on/>


Tags: cloud

confluence-cloud
In cloud Confluence, Team Calendar is installed, but is not available to use
Asked by Cliff Berg:

I am using Confluence Cloud, and Team Calendar is installed as a system app - it is visible in the "Settings -\> Manage Apps" page, and there are no errors (no "Action Required"), but it does not show up anywhere. It is not in the sidebar. It is not listed when installing an app on a page (even when selecting "View more"). It does not show up if I type "/" when editing a page.


Answers:
author: Britta Neugebauer _yasoon_
body: Hi [@Cliff Berg](/t5/user/viewprofilepage/user-id/1462184) ,

As everybody already pointed out, Team Calendar is a Confluence premium feature.

You can work with a third party app from Atlassian Marketplace: [Confluence Calendar apps \| Atlassian Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=calendar)  

If you are working with Outlook (Microsoft 365), this might be an alternative for you: [Outlook Calendars for Confluence \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?tab=overview&hosting=cloud). The app is free for up to 10 users.

Please note, I work for yasoon, the company developing Outlook Calendars for Confluence. Therefore I tend to recommend the app :)

Have a great Monday!

Regards,

Britta


author: Alex Koxaras _Relational_
body: Hi [@Cliff Berg](/t5/user/viewprofilepage/user-id/1462184) ,

Calendar is available only for the premium plan of confluence cloud. Are you in that plan?


author: Svenja Lorenzen
body: Hi [@Cliff Berg](/t5/user/viewprofilepage/user-id/1462184),

the Team Calendar functionality **is only available if you're using the Premium Plan of Confluence Cloud**.

You can check all features, and compare the plans here: <https://www.atlassian.com/software/confluence/pricing>

Kind regards,

Svenja


author: Nic Brough -Adaptavist-
body: On Cloud, the actual "installed" applications are not that important. What matters is if you have access to them.

For Team Calendars, all you need is to have Confluence users, but using a Premium subscription. I would guess you are not on Confluence cloud premium.


Tags: cloud

team-calendars-for-confluence
I created a trello board with an invalid email and can?t delete it from my phone
Asked by Tammy Bass:

Hi,

I have gone through the signup process and created a subdomain, but after the signup I realized that I had a typo in my email address and that email address was non-existent at the point I signed up. Due to the typo, I never got the validation email.

Someone sent me a board post and it says I need to verify my email.   

i tried to delete the account, but it keeps coming back in the app on my phone.

on my laptop, I can get into the new account that I created with the correct email but on my phone it won't delete


Answers:
author: Alex W
body: Hi [@Tammy Bass](/t5/user/viewprofilepage/user-id/4797620) - are you able to log out of the wrong account on your phone's app? Can you also try uninstalling and reinstalling the app?
I can't link Google SHARED Drives (not Google Drive)
Asked by Emanuel Alejandro Ausili:

I can't link Google SHARED Drives (not Google Drive Power-Up).

Hello. I wish I could link that function. And in any case also know how to change accounts when necessary

![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/187019iE58D181B200B98B2/image-dimensions/315x300?v=v2 "1.jpg")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/187020i71412AF1066D9537/image-size/large?v=v2&px=999 "2.jpg")


Answers:
author: Pete Mitchell
body: Hi Emanuel, thanks for reaching out! I'd recommend checking out the following two Help articles:

<https://help.trello.com/article/796-attaching-documents-with-google-drive>

<https://help.trello.com/article/1331-trouble-attaching-from-google-drive>

If you go through the steps listed and are still having issues, let me know!

Best,   
Pete \| The Trello Team


Tags: attachment

google-drive

share
Is it possible to notify board members by email
Asked by C&H Business Support:

If an action is allocated to a board member, within a card, is it possible that they can automatically be notified to their email address?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@C\&H Business Support](/t5/user/viewprofilepage/user-id/4796670) ! Welcome to the community :) when you say "action" do you mean checklist item? So if a checklist item gets assigned to someone, they should get a notification? If so, the default notifications don't cover checklist assignment for the moment. I'm guessing this just hasn't been built into the notification system yet seeing as advanced checklists is fairly new.  

Additionally, there are no butler triggers that are based on checklist item assignment, so I can't see any sort of workaround with creating a custom automation.  

The only workaround I can see is to @mention someone in a checklist item - based on Trello's [default notifications](https://help.trello.com/article/793-receiving-trello-notifications), they'll get notified when this happens.

comments: author: C&H Business Support
body: Dear Hannah, apologies for the late reply and thank you for your advice which was much appreciated. @\[deleted\] someone in the checklist is a handy workaround, thank you.

Hopefully Trello will soon allow the option of adding checklist due dates to the timeline view.

Kind regards

Emmanuel
Copying a repeating card
Asked by Katie Holland:

I have a repeating card set up that I'd like to use as a template to create other cards but when I create a card from it the repeater doesn't apply to it to the new card.

Is this possible? - I have 80 cards I need to make and don't really want to have to individually complete the repeater on each new card.

Thanks


Answers:
author: Nathan Smith
body: Hi [@Katie Holland](/t5/user/viewprofilepage/user-id/4796427)

Nathan here from Trello Support

With our Card Repeater Power-Up, there's no way to have it automatically apply to any cards you copy from another card or create from a template card.

Instead of this, you could try using a Calendar command in Butler that on a regular interval would be able to copy these cards, as long as they're all in the same list, to the list you want them in.

Here's a link with some more information on Calendar commands in Butler - <https://help.trello.com/article/1318-creating-and-managing-butler-commands#Calendar-commands>
How to have automatic Slack Workflow updates
Asked by Marius Schreuder:

I have Trello Workspace linked to a Slack channel.  

When I forward a Trello card to the Slack channel, there is a Slack Workflow that allows me to make changes to the Trello card, which then happens in Trello, but when I make changes to the card in Trello, it doesn't update in Slack.

See the attached image. When I move the Trello card to a different list in Trello, I want it to update in the Slack Workflow. (Eg. I move it from "Bristol" to "List 2", the Slack should update to "List 2")

Any help?

![Screenshot 2022-03-08 145730.png](https://community.atlassian.com/t5/image/serverpage/image-id/186908i86664906EE323577/image-size/large?v=v2&px=999 "Screenshot 2022-03-08 145730.png")


Answers:
author: Felix
body: I'm fairly sure this is a Slack issue. I don't think Slack's link unfurls are "live" - they are generated when the message appears in Slack and don't update after that. Not sure there's anything we (Trello) can do about this.
How to use Trello Plans as a Freelancer
Asked by Manuel Will:

As a freelancer, I like using Trello for project management and together with my clients.

**My setup right now:**

A workspace for each client, with 1-n boards for specific projects.

**My Billing and Plan:**

I am on the free plan right now, though i would like to use Premium features. As i see it, i would need a premium plan for each workspace so that does not really make sense. And i also want to invite my clients to boards / workspaces regularly to participate.

**What to do?**

The only other option i see is using just 1 workspace and create boards for each client project, not being able to seperate workspaces by client. Then get premium for that one workspace.

Any pointers or help on how to structure this better?


Answers:
author: Nathan Smith
body: Hi Manuel,

Nathan here from Trello Support, I hope you're doing okay?

If you wanted to have multiple workspaces then you would need to upgrade each of those individually.

As an alternative to this though, our Premium plan also introduces collections which act as a way to categorize your boards inside a workspace so you could instead have one workspace that you upgrade and use collections to split your boards by client. Here's a link where you can find out more about collections in workspaces - <https://help.trello.com/article/1004-creating-collections-for-premium-workspaces>

comments: author: Manuel Will
body: Thank you for the reply, i will check out collections.

When i have one workspace and one client with multiple projects, do i still have to pay just for the premium workspace or will i have to pay for the client as well since they become multi-board guests?


author: Nathan Smith
body: Hi [@Manuel Will](/t5/user/viewprofilepage/user-id/4795804)   

On our Premium plan, you have to pay for a license for anyone who's either a Workspace member or a Multi-board Guest in your workspace so you would still need to pay for these extra clients if they're a member of more than one board.


Tags: cost

freelance

plan
Verifying account details
Asked by Karen Glass:

We cannot receive verification emails and have checked our junkmail? It is odd as others have been found before but with this new person coming into our team, we just cannot see the verification email.

We have also checked with out IT guy? Any other suggestions?

Thanks so much


Answers:
author: Pete Mitchell
body: Hey Karen,

It can be a bit tough to diagnose this sort of thing without knowing much about your specifics.

* Is this happening to everyone in your org, or just some folks?
* What is the company or email domain?
* Have you tried opening a ticket with our Support team directly?

I'll keep an eye on this post, but you can also open a ticket here: <https://trello.com/contact>

Best,   
Pete \| The Trello Team
No option to choose Custom Fields when copying cards
Asked by John Baxter:

I created a new board, template list and template card inside the list. I also created 2 vendor boards and I need to copy the template list into their boards. When I have done this in the past I was able to see everything inside the template including description, check list and custom fields. This did not work so I created a list inside each board labeled Templates and copied just the card into the list. The only option available was check list. I can not get it to copy the custom fields at all.

![ss 2022-03-07 at 4.53.33 PM.jpg](/t5/image/serverpage/image-id/186820i5CA967D5471DD405/image-size/large?v=v2&px=999 "ss 2022-03-07 at 4.53.33 PM.jpg")


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@John Baxter](/t5/user/viewprofilepage/user-id/4795043) ! Welcome to the community :) That seems strange! When I copy a card, I see the option to copy checklists, labels, comments, and custom fields. Within the destination board, are you restricted from creating things like custom fields? Can you jump in there and try and create one manually?   

Also, could you try the copy + paste shortcut? So, hover over the front of the card, hit "ctrl + c", go to your destination board, hover your mouse over the destination list and hit "ctrl + v".
How can I add emails to the Activity thread on a Trello Card automatically
Asked by Vanessa Moynahan:

Currently we have cards automatically added to a board from emails, I have noticed on a few occasions that when I forward the initial email on that email (the forwarded email) is added as an activity to the card.

I am trying to determine what the link is and how to replicate this function in a more productive way.

I would love to know if it is linked by a code? Reference number? The email subject line? Anything that will point me in the right direction would be wonderful. Thanks


Answers:
author: milynnus
body: [@Vanessa Moynahan](/t5/user/viewprofilepage/user-id/4794936)

That email is probably routed to Trello endpoint that will decode the email address into your api key, token, board and list etc. You can do the same with an endpoint that does the same thing and some translation tables.

**Update:**create my version of email to board that allows for cards to be created on more than one list on a board. Instead of generating a email, it uses the CloudMailIn email address as the key to lookup on the board and list to create the cards. Labels, users and attachments are handle in the same way as Trello's email to board.