youngmon/atlassian-qna huggingface dataset:
No Server ID found in the page "update Confluence License"
Asked by Chong Wai Keung:

For security improvement we have reinstall Confluence Server from 6.15.7 to 6.15.9.

After the installation we visit the page "update Confluence License" as per the attached and we have no way to find the server ID which requested in my.atlassian.com. Kindly advise what next I should perform. Thank you.

![190927-ConfluenceLicenseError.png](/t5/image/serverpage/image-id/67590iBA28FD14726FD826/image-size/large?v=v2&px=999 "190927-ConfluenceLicenseError.png")![190927-UpdateLicenseScreenWithoutServerIDShown.png](/t5/image/serverpage/image-id/67589i934A53443FF6E382/image-size/large?v=v2&px=999 "190927-UpdateLicenseScreenWithoutServerIDShown.png")![190927-RequestServerID.png](/t5/image/serverpage/image-id/67592iEDD1258E0B4D4D18/image-size/large?v=v2&px=999 "190927-RequestServerID.png")


Answers:
author: JP _AC Bielefeld Leader_
body: Isn't the server id shown on the license page on

<https://my.atlassian.com/products/index>

Open that page \& then open the product (Confluence Server) of which you need the license code.

Best

JP


Tags: confluence-server

server
Why can't I have parentheses in my file name when I edit in office?
Asked by collab-admin_lge_com:

We are using the Companion app for Edit in office after the upgrade.  
Since using this, if the file name contains parentheses, it will not be edits.  
Previously, files could be modified normally, even if parentheses were included in the file name.  
Why has this changed?  
We've been told by users that we're downgrading after...  
We need a good cause to deliver to them.  
Please check...


Answers:
author: Shannon S
body: Hello [@collab-admin_lge_com](/t5/user/viewprofilepage/user-id/645624),

Thank you for contacting us about this. I have seen other users with the same issue, and it has been reported in the following bug:

* [CONFSERVER-57769](https://jira.atlassian.com/browse/CONFSERVER-57769) *Editing a document that has characters in the document's name fails when using the Companion App.*

Initially, the issue was with ampersands, but has occurred also with parentheses.

Please click **This affects my team** on the bug, and you will automatically be added to the list of watchers and receive updates on this bug.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-server

edit-in-office

file

server
Can't anonymous users see plugins?
Asked by ???:

I tried some plugins(Questions for confluence, SubSpace Navigation for Confluence) and applying them to our confluence site well.

But i found out that the work wasn't visible to anonymous users.

I couldn't find a way to give permission in the permission setting.

Can't anonymous see it because it's a trial?


Answers:
author: Shannon S
body: Hi [@???](/t5/user/viewprofilepage/user-id/3214678),

Welcome to Atlassian Community! It's nice to have you.

It depends on the add-on, but in some cases the add-ons are not visible to anonymous users.

For Questions for Confluence, in Confluence Cloud versions, it's not currently possible for anonymous users to access Questions for Confluence. We have a feature request for this below:

* [CONFCLOUD-51768](https://jira.atlassian.com/browse/CONFCLOUD-51768) *Allow anonymous users to ask questions and provide answers*

For [SubSpace Navigation for Confluence](https://marketplace.atlassian.com/apps/194/subspace-navigation-for-confluence?hosting=cloud&tab=overview), it's not visible by default for anonymous users, but you can change this. See [Navigation not visible to anonymous users](https://support.communardo.de/display/KB/Navigation+not+visible+to+anonymous+users) for information on how to do that.

I hope that helps, but if you have any other add-ons that aren't displaying to anonymous users, just let us know, and we can let you know if this is a limitation or a setting.

Regards,

Shannon

comments: author: Almuth Boehme [Communardo]
body: Hello Shannon,

Thank you for your great help with our SubSpace Navigation app!

I want to let both of you know that our documentation and knowledge base have moved, therefore you can now find the explanation how to show the navigation to anonymous users [over here](https://communardo.atlassian.net/wiki/spaces/KB/pages/27687191/Navigation+not+visible+to+anonymous+users).

Have a great day!

Best

Almuth

Communardo Support


Tags: anonymous

app

atlassian-marketplace

cloud

confluence-cloud
Table of Contents
Asked by Hunter Morgan:

Is it possible to make it bigger, say in perhaps Heading 2 size?


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi Hunter Morgar and Welcome,  

Sadly Table of Contents macro size cannot be configured. However, you can add custom CSS styles on either space or global level as you can see in the [**following article**](https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html).  

By following the above article, you can style Confluence page content as you need.  
Note that some technical background is needed to implement this solution.  

Regards

comments: author: Hunter Morgan
body: Thanks for your response Jack!


author: Jack Nolddor [Sweet Bananas]
body: You're welcome ;)


Tags: confluence-server

server
URL Unlink function removes text (bug)
Asked by Shawn Connelly:

Hello all,   

I think this is a Confluence (Cloud) bug.   

First, there is the automatic link function. On its own, it's rather annoying because many times, pasting plain text may appear to be a valid URL, but it's just an example or pseudoURL. Actually, Confluence doesn't even correctly link the entire URL line, so, even if it were a valid URL, it often doesn't get rendered into a valid URL anyway.  

But when these example URLs, not intended to be clicked, occur, I am forced to use the **Unlink** function to remove the link from the text. I would not have bothered to complain about this feature if it weren't for the fact that there is a bug in the **Unlink** function. :(  

I am finding that clicking **Unlink** results in the text being unlinked, but it also removes some of the text.  

For instance:  
curl -i -X POST --url ++http://localhost:8001/services/\<Service++ Name\>/routes --data 'protocols\[\]=https' --data 'paths\[\]=/api'  

(Notice: The underlined part represents what Confluence erroneously interpreted as the full URL - **BUG1** ).  

But when I apply **Unlink** , that results in the removal of some of the text:  
curl -i -X POST --url http://localhost:8001/services**/ N**ame\>/routes --data 'protocols\[\]=https' --data 'paths\[\]=/api'

(Notice: "\<Service" was removed - **BUG2** )   

Is anyone else experiencing this problem?

Thanks


Answers:
author: Shawn Connelly
body: Am I the only one experiencing this problem?  

I feel alone. :(


Tags: bug

cloud

confluence-cloud

link

url
Internal Forum within Confluence
Asked by Allison Beaudry:

Hi,

I am new to Confluence and am exploring the software as a solution for our customers. Is there a way to create a forum for our customers to view previously asked questions/answers to common issues? I am already creating a knowledge base of user manuals, but think it would be helpful for customers to be able to ask questions and view previous responses. Would it even be possible for customers to answer questions asked by other customers?

Thanks,

Allison


Answers:
author: Ollie Guan
body: Hi [@Allison Beaudry](/t5/user/viewprofilepage/user-id/3573492) ,

You can use[Questions for Confluence](https://marketplace.atlassian.com/apps/1211644/questions-for-confluence?hosting=cloud&tab=overview) to share knowledge and find answers with internal Q\&A.

![TIM??20190927135859.png](https://community.atlassian.com/t5/image/serverpage/image-id/67563iFA98B9254D75FB63/image-size/large?v=v2&px=999 "TIM??20190927135859.png")

comments: author: Allison Beaudry
body: Thanks for the solution, Ollie. Would customers be able to utilize this Q \& A tool even if they do not have a Confluence license?

Allison


Tags: cloud

new-to-confluence
How can we provision access that allows a user to edit only one child page in a Confluence space?
Asked by Rajiv Menon:

Hello, I have a Confluence space which is opened to a core group of people for editing. I would like to open up one single child page alone to an additional user.

Is the only way to do this :

1. Provide the additional user edit permissions on the full space?
2. Add restrictions on each child page within this space, individually, to only allow my core group to edit?

This approach works but seems to be very time-consuming. Isnt there an option where we can only allow the additional user edit permissions on the specific child page alone versus giving them edit access to everything and then manually applying restrictions to all other child pages?

Thanks so much for taking the time to read and/or responding!


Answers:
author: Bastian Stehmann
body: Hi [@Rajiv Menon](/t5/user/viewprofilepage/user-id/3573372) ,

Welcome to the community.

Your assumption is right, you have to give that user access to the whole space and restrict all other pages to your core team.

comments: author: Rajiv Menon
body: Thank you for confirming, Bastian...

I wonder why it was implemented in this fashion - I'll try to find some information on that.


author: Bastian Stehmann
body: Confluence is designed to share information, not to hide it from others.

And to keep the permissions simple and manageable, they decided to do it this way, I guess.


Tags: confluence-server

permission

restriction

server
Missing images when exporting Confluence page containing a Jira Filter Macro (Cloud)
Asked by Chance Bliss:

When I export to Word or PDF from a Confluence page containing a Jira Filter Macro (two fields contain PNG files), the images are missing.

This is a huge blocker as I must submit documentation to internal and external regulatory compliance systems.


Answers:
author: C A
body: Hi,

The major advantage of these products is the linking. It includes also dynamic content.

When is a solution expected, especially when this bug is known for a long time know ?  

It would bring major benefits to have stable access with he macros!

Thanks,Ciamak


author: Bj?rn Kinzenbach
body: Hello,

we have the same Problem found in the last days and invest much hours to solve the problem, without a solution.

To print by the browser will not work, the result looks very bad, and we crate with this our specification sheet in cunfluence with content from jira. When it works it will be very fine function but in this way we have a problem.

When could we expect a solution.

BR Bj?rn


author: Shannon S
body: Hello Chance,

This is currently a known bug in the export functionality in Confluence, and has been reported below for both Cloud and Server:

* [CONFCLOUD-37123](https://jira.atlassian.com/browse/CONFCLOUD-37123) *Images not included in PDF Export of JIRA Issue/Filter macro*
* [CONFSERVER-37123](https://jira.atlassian.com/browse/CONFSERVER-37123) (Server)

In the meantime, if you require those images in your export, you can use the Print to PDF functionality in your browser, or embed them directly onto the page. You may also be able to use one of the [Marketplace PDF export add-ons](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=pdf%20export) available.

Let me know if you have any questions about this.

Regards,

Shannon

comments: author: Kevin Maes
body: Hi,

We are experiencing the same issue.

Using the print to PDF in the browser isn't a valid workaround when using export templates. We need to have the documents in a special template to be signed off.

KR  
Kevin


author: Shannon S
body: Hi Kevin,

Thank you for the feedback. In that case, please watch the bug ticket reports, and you will be updated when there is any progress.

Take care,

Shannon


Tags: cloud

confluence-cloud
Why does the formatting of my pdf come out differently from what I am seeing on the screen?
Asked by Kirstin Smith:

I created multiple confluence pages to make a Quick User Guide. When I set it to export as a pdf. The file comes out with pages that break in weird places, graphics are in the wrong support. Can someone advise me on how to fix it? Do I need to add more CSS or what?

<br />

Thanks,  
Kirstin


Answers:
author: Shannon S
body: Hello Kirstin,

Welcome to Atlassian Community. It's nice to have you.

Does this type of issue occur on specific pages in Confluence? At times, there are certain macros and add-ons that do not display properly in a PDF export in Confluence, so it could be something like that causing the issue.

If you were to export a page in Confluence that doesn't contain any macros and just plain text, does the export work properly?

Do you have any PDF export add-ons installed, or any PDF export customizations on your instance? It will also help us to know your Confluence version.

Regards,

Shannon
How to change header's theme in confluence when I want to export to PDF
Asked by Davoud Roshanzamir:

Hello,

When I want to export my documents to PDF I need to have the curent header as my conluence has.

It doesnt show the same header.

Is anyone has an idea why and how to solve it?

The first picture is my corrent and the second is after I export to PDF.

![2019-09-26 14_46_59-Fiwe Corporate Home - Fiwe Corporate - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/67490iA5EC364AEB5E380E/image-size/large?v=v2&px=999 "2019-09-26 14_46_59-Fiwe Corporate Home - Fiwe Corporate - Confluence.png")![2019-09-26 14_44_57-Inbox - davoud.roshanzamir@fiwe.se - Outlook.png](https://community.atlassian.com/t5/image/serverpage/image-id/67491iF1F8F696CD0DD430/image-size/large?v=v2&px=999 "2019-09-26 14_44_57-Inbox - davoud.roshanzamir@fiwe.se - Outlook.png")


Answers:
author: Shannon S
body: Hello Davoud,

Thank you for contacting us. Happy to help with this.

The 1st image is of the Confluence site header, which is a navigation bar that only displays when viewing the desktop site version of Confluence. It is not included in your PDF exports.

In the 2nd image, the preview of how your PDF export looks, it appears that you might have added an image into your PDF export theme.

It's not possible to include the Confluence site header as a header in your PDF export, but you can build your own header using CSS and HTML.

It's not possible to add headers in the PDF layout, but you can do so using the PDF Stylesheet. You can see below for more information:

* [Advanced PDF Export Customizations \> Header and Footer](https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html#AdvancedPDFExportCustomizations-HeaderandFooter)

With this, you can build your own header for use on your PDF exports. Just be aware that these changes only appear when doing a full space export to PDF, and not when exporting individual pages.

I hope that's clear, but let me know if you have any questions about that.

Regards,

Shannon


Tags: atl-adm

confluence-server

server
i cant open login page into the browser
Asked by Christian Kr?ger:

Hi,

since a couple of weeks i can not open my login page to confluence via <http://hilfe-webhosting.de:8090>.

If i try to open the url i get the message: Error: Connection failed

Port 8090 is open and not blocked.

what i have to check on my server?


Answers:
author: Diego
body: Hello there, [@Christian Kr?ger](/t5/user/viewprofilepage/user-id/3572798) !

As I understand, your instance *++has been inaccessible for a few weeks++*. This can be caused by many reasons. We can start by looking at the following:
> * The following list of items is a little long but, take a look. These details can help us understand the situation.
>
> 1. *Is the machine (virtual or physical) that serves Confluence currently up and running?*
> 2. *If the machine is indeed running, are you able to access the application via localhost:8090?*
> 3. *Is the Confluence currently running in this machine?*
> 4. *Are you able to check if there is a firewall between your server and client machines?*
> 5. *Are you able to check if there is a proxy in front of your server?*
> 6. *Have you applied any kind of change to your instance prior to this issue?*
> 7. *Is this issue affecting other users?*
> 8. *Is this issue affecting other machines that try to access the application?*

Christina, would it be possible for you to share some data with us? Here is what we need:
> * *Screenshots of the actual error that you see when trying to access Confluence normally.*
> * *Screenshots of what is displayed when you try to access Confluence via localhost*

Please, bear in mind that *++our community is an open space++* . So take care not to share *++sensitive data++* here.

Also, could you clarify if *++there are any other errors shown++* when you try to access Confluence? Let us hear about your findings, Christian! Looking forward to your reply.


Tags: confluence-server

server
Unable to publish a page: There was an error processing the request
Asked by Rabbani Basha:

Unable to publish a page: There was an error processing the request {#toc-hId--1408836875}
------------------------------------------------------------------------------------------


Answers:
author: Shannon S
body: Hello Rabbani,

Welcome to Atlassian Community. It's nice to have you. I have a few follow-up questions that I'll need to know in order to proceed.

1. What is your Confluence version?
2. Are you behind a firewall or proxy? Does this feature work outside of the firewall or proxy?
3. Are other users encountering the same issue? Does this happen for any particular pages? Can you replicate this outside of your current network and device?

Lastly, have a look at the article below that might help you to resolve your issue:

* [Unable to publish a page. There was an error processing the request.](https://confluence.atlassian.com/confkb/unable-to-publish-a-page-there-was-an-error-processing-the-request-967892422.html)

Regards,

Shannon
How to read table contents using javascript?
Asked by mnjagadeesh:

Hi,

How to read table contents using javascript?

Thanks


Answers:
author: Shannon S
body: Hello [@mnjagadeesh](/t5/user/viewprofilepage/user-id/183777),

Thank you for contacting us. I'm happy to help you!

Could you please help us to understand exactly what you are trying to do?

It's not possible to use javascript in Confluence Cloud, as this is a restricted feature in Confluence Cloud for security reasons. For more information on other Server-only features, have a look at [Functional Differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/functional-differences-in-confluence-cloud-734070955.html).

Regards,

Shannon


Tags: cloud

confluence-cloud
CSS Sticky code doesn't apply once in a page layout.
Asked by becki.marsh:

I have a table within a DIV macro that applies coding and CSS styling. As part of this it allows the table headings to stick to the page, but functionality stops as soon as the table is placed within any page layout.

The table is a Confluence Table and not one generated via HTML.

The reason the div scripting is in place is to provide search functionality across the table or to specified columns depending on the use case.

I'm guessing there is an overflow: hidden lurking in one of the layout associated CSS classes, I just can't see to spot which one.


Answers:
author: Shannon S
body: Hello Becki,

Welcome to Atlassian Community. It's nice to meet you.

Concerning the sticky headings, Confluence table headings are sticky by default. Have a look at [Confluence Tables \> Sticky table headers in view mode](https://confluence.atlassian.com/doc/tables-136463.html?_ga=2.247403716.1992171094.1569692698-1756784719.1569238677#Tables-stickytableheadersStickytableheadersinviewmode) for more details:
>
> Sticky table headers in view mode {#toc-hId--1408149605}
> --------------------------------------------------------
>
> In some instances table header rows will stick to the top when you're viewing a page, making those *really* long tables easier to read. There are a few exceptions, though. Table headers aren't sticky when your table:

*
  > Is inside a page layout, inside another table, or inside a macro.
*
  > Has no header row or there are cells in the top row that aren't marked as headers.
*
  > Has a header column, instead of a header row, and scrolls horizontally.
*
  > Contains another table, that has its own header row.

In addition, there's an add-on [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview&_ga=2.247403716.1992171094.1569692698-1756784719.1569238677) that can help with this.

Besides the sticky headings, is your CSS styling not working? Could you show us what you're trying to do with the styling and the code that you've used so far? It will also help if you let us know your Confluence version.

Regards,

Shannon


Tags: atl-adm

atlassian-marketplace

confluence-server

server
Suspected connection between our hosted server and atlassian server
Asked by smsmode:

The rkhunter was detected a suspect connection between our hosted confluence and an external server as described below :

Warning: Network TCP port 60922 is being used by /home/confluence/atlassian/confluence/jre/bin/java. Possible rootkit: zaRwT.KiT

The netstat commande give us a connexion between **MYIP:60922** and **34.193.88.221:443.**

**It is normal ??**


Answers:
author: Shannon S
body: Hello [@smsmode](/t5/user/viewprofilepage/user-id/3572521),

Welcome to Atlassian Community. It's nice to have you.

Confluence Server doesn't use port 60922, but I did a search on the error message and that port, and I found some resources online talking about that error message along with **rkhunter**, and about how the message was a false alarm for them.

Here is one example:

* [AskNetsec: \[rkhunter\] warnings: False Alarm?](https://www.reddit.com/r/netsec/comments/f2ror/asknetsec_rkhunter_warnings_false_alarm/)

I'm not familiar with rkhunter myself, but perhaps the same is true for the message you're getting?

For a comprehensive list of ports used by Atlassian applications have a look below:

* [Ports used by Atlassian applications](https://confluence.atlassian.com/kb/ports-used-by-atlassian-applications-960136309.html)

Let us know if you have any questions about this.

Regards,

Shannon
How to create an FAQ page using Confluence Macros?
Asked by 4armstar:

Hi,

Is there a way using macro(s) in Confluence to create content that can be shown and hidden when clickedlike in a FAQ page. Sample like this - <https://www.aws.training/Support>

Thanks.


Answers:
author: Manon Soubies-Camy
body: Hi [@4armstar](/t5/user/viewprofilepage/user-id/3572429) and welcome to Community!

You can use the Expand macro:

* View mode:

![expand-2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/67434i4D1548514F3C4693/image-dimensions/878x181?v=v2 "expand-2.PNG")

* Edit mode:

![expand-edit.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/67435iFE297820EEF834A9/image-dimensions/885x218?v=v2 "expand-edit.PNG")

If you're on Confluence Server, you can also use a free app like [Refined Toolkit](https://marketplace.atlassian.com/apps/1211136/refined-toolkit-for-confluence?hosting=server&tab=overview) to get expandable tabs like this:

![0ee7623e-1434-492b-8853-d22195d987af](https://community.atlassian.com/t5/image/serverpage/image-id/67436i9D727C3CCBDC0D69/image-dimensions/650x318?v=v2 "0ee7623e-1434-492b-8853-d22195d987af")

Hope this helps!

- Manon

comments: author: 4armstar
body: Thanks Camy - this works!


author: Gennera Educa??o Corporativa
body: ? poss?vel criar um sistema de busca somente na p?gina de FAQ?


Tags: questions-for-confluence