youngmon/atlassian-qna huggingface dataset:
Why does custom hierarchy issue display in plan sprint capacity
Asked by Tracy Stimac:

Why does custom hierarchy issue display in plan sprint capacity and is also alert that issue is not assigned to sprint? Issue TTEG-12 OKR 1 is showing on the sprint capacity with 0 days even though it is a parent issue to the Epic. Did I miss a setting somewhere for the custom hierarchy?

![CustomHierarchy.png](https://community.atlassian.com/t5/image/serverpage/image-id/182589i8D16499E89CDBEAB/image-size/large?v=v2&px=999 "CustomHierarchy.png")![SprintCapacityOKR.png](https://community.atlassian.com/t5/image/serverpage/image-id/182588i0D6754063BB28952/image-size/large?v=v2&px=999 "SprintCapacityOKR.png")


Answers:
author: Ismael Jimoh
body: [@Tracy Stimac](/t5/user/viewprofilepage/user-id/2679525) fundamentally Roadmap and your JIRA Software board are 2 different things.  

For the standard JIRA software board, irrespective of what hierarchy you set, Epics are the highest issues. Whereas with the Plan under Advanced Road Maps, this can be reconfigured.  

Hence as far as I know, what you see is the expected behaviour for each of the views you are seeing.  

Regards.

comments: author: Tracy Stimac
body: This may be expected behavior but I'm not thrilled that our highest level hierarch is showing in the sprint capacity view. May need to submit an enhancement request on this one.


author: Tehmina Aslam
body: I cant actually see this data in my plan ...


Tags: advanced-roadmaps

capacity

cloud

estimate

roadmap
Remove Weekends from Advance Roadmaps
Asked by Ciarra Anderson:

I'm trying to figure out how to remove weekends from being counted in my advance roadmap view. I know how to set in on Jira projects, but I'm not seeing an obvious spot in my settings to remove weekend counting. Is it in this date section? I don't really have any specific dates as this is something I want indefinitely. Any help would be appreciated!  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/182391iB61800DE8E9F8647/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Ciao [@Ciarra Anderson](/t5/user/viewprofilepage/user-id/4740165) ,

there's an open issue about this problem with a suggested workaround.

Please take a look at the following URL <https://jira.atlassian.com/browse/JSWCLOUD-20443>

Hope this helps,

Fabio

comments: author: Ciarra Anderson
body: This doesn't help me unfortunately. I'm not using auto-scheduling nor have the ability to. I've already made sure weekends weren't being used as working days on my boards, but that doesn't show that it's counting work days only on my advance roadmap.


author: Aron Peterseim
body: Has there been any news here? Due to the way we are using advanced roadmaps, removing weekends from the visualization is actually essential to the way we plan things, and not getting the feature will very likely cause us to unsubscribe from advanced roadmaps and move to another system.

The Ticket [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) posted would be the perfect solution for us: visually marking weekends as "not working days" and not counting them as working days towards our tasks is exactly what we want.

(and I can't imagine this option being hard to build in OR getting in anybody's way, especially since it was apparently already in at one point)


author: Jonathan Fisher
body: Bumping the above, surprised to learn moments after my premium trial that I can't hide weekend dates on the timeline. Asana can do this for free. Any updates?


author: Linda Hoffmann
body: We are running into the same problem. I do not see, why this is not thought through. Here in the comment section I can find this as requirement for several years now, and I cannot understand, how Jira is not able to take the users requirements seriously and just develop this feature request..... super sad.....

The advanced roadmap sucks in every detail needed. There is no automatic update on timelines, when dependicies are added, which also leads to heaps of manual efforts....


Tags: advanced-roadmaps

cloud
Auto-addition of new projects to the plan
Asked by ?????????:

I need to organize the process of monitoring all current projects in jira software for the head of the company. Since many new projects are being created, can I create a plan to which new projects will be automatically added?  
Or maybe you can tell me a more convenient way to monitor and plan all projects.

Thank you in advance!


Answers:
author: Ismail Sanni
body: Hi [@?????????](/t5/user/viewprofilepage/user-id/4748419) ,

It depends on what you want. I think it boils down to personal preference. What I will do is create a filter (in which you will filter the specific information you want from each project, which I'm sure will include new projects as they are formed) and then create a dashboard with that filter, you can select the type of gadget in the dashboard based on what you want to monitor and also don't forget to check the refresh section when creating the dashboard. You can have a refresh rate of 15minutes, so every 15 minutes, the board refreshes and gives you new updates if there are any.

And if you want the head of the company to see the dashboard, you will give him/her permission to view both the dashboard and the filter.

Ismail.
How we can do resource planning using Jira Plans?
Asked by Baqir Ali:

Can we do planning in this view(Please find that attached Image), instead of issues wise, the reason behind that we have 120000+ tasks are in our JIRA account, and 2 years advance tasks are planned.

![Road Map.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/182223i7BD20C7DBE5447C3/image-dimensions/507x191?v=v2 "Road Map.JPG")


Answers:
author: Curt Holley
body: Hi [@Baqir Ali](/t5/user/viewprofilepage/user-id/4682983)

Welcome to the community!

I'm not sure what that screenshot is of, but it isn't Advanced roadmaps.

So talking with the vendor would be the best place to start (or known power users within your organisation???)

That said, I have fears for any tool being able to visualise over 120 000 tasks. Atlassian recommend note going over 5000 in a Jira (Advanced Roadmap) plan, so as to avoid performance issues and I suspect any 3rd party app will have similar sweet spots.

Good luck!!!

comments: author: Baqir Ali
body: Yes, it is a third-party resource planning (Tempo) tool's screenshot. Well, can we plan 5000 task's for resources as per Tempo's technique in the JIRA Advance roadmap?  
The requirement is: We want a view in which we can check resources planned days, we don't have a concern which tasks they have planned. JIRA is showing detail but we want to view the big picture our resources   


Tags: advanced-roadmaps

cloud
how to have the Epic/Feature/US hierarchy?
Asked by alice lowah:

Hello My plan does not take into account the Epic of my project. Knowing that in fact in my project the system issue type was renamed to Feature and we created another type Epic. And so a feature behaves like an epic.  
Is there a workaround to take into account my epic?


Answers:
author: Curt Holley
body: Hi [@alice lowah](/t5/user/viewprofilepage/user-id/4268393)

You may have jumped the gun a bit with the renaming of a Jira Epic to feature.

How old is this Jira instance? *I ask because if you had a lot of existing data making use of the epic link field, that relationship is now pointing at your features, not your new Epics.*

*Also, you need to update your Advanced Roadmaps hierarchy and make use of the parent link field to associate the Features with these new (higher) Epics to visualise them in Advanced roadmaps*

Are you using Cloud or Server?  
I'll presume cloud and recommend you read this: [Rename 'epics' in your company-managed projects (atlassian.com)](https://community.atlassian.com/t5/Jira-articles/Rename-epics-in-your-company-managed-projects/ba-p/1874726)

comments: author: alice lowah
body: hello [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535)

i use jira software server 8.20.3


author: Curt Holley
body: Thanks [@alice lowah](/t5/user/viewprofilepage/user-id/4268393)

In that case I would recommend talking with the Admins, or if you are one, then studying the issue types, and their relevant schemes and permissions for insights.

Sorry, I only have access to Cloud so can't even try to play around to assist.

Good luck!!!


author: Rohan Swami
body: [@alice lowah](/t5/user/viewprofilepage/user-id/4268393) your needs might be addressed with this upcoming feature <https://community.atlassian.com/t5/Jira-articles/Rename-epics-in-your-company-managed-projects/ba-p/1874726>


Tags: advanced-roadmaps
If two users edit a roadmap at the same time does the last one to save win?
Asked by William Wesley Monroe:

If 2 people are working on a roadmap at the same time, and one moves an epic to the top and saves, is the second user warned that their date is stale? Is it just that the last person to save wins?


Answers:
author: Daniel Capizzi
body: Hi [@William Wesley Monroe](/t5/user/viewprofilepage/user-id/4741383)

Thanks for reaching out!

If two users are editing an Advanced Roadmap at the same time, when either user presses the "Review changes" button they will see a warning about concurrent editing and be directed to refresh the page. No user takes precedence here, both users will get the same message.

I've attached a screenshot of the warning below.

![Screen Shot 2022-02-04 at 16.34.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/181566i112B66D8D1C0C297/image-size/large?v=v2&px=999 "Screen Shot 2022-02-04 at 16.34.11.png")

Hope this answers your question!

Daniel


Tags: advanced-roadmaps
Stories Not Showing in Advance Roadmap
Asked by Ciarra Anderson:

Our company is converting to using a hierarchy level (top level being initiatives, middle epics, third stories). The previous system was epics, tasks, and subtasks. I'm tasked with converting the history of some of our tasks into this new system (previous epics become initiatives, previous tasks become epics, etc.).

Since some of these tasks are done and I'm wanting to show them on the advance roadmap, I'm confused as to why when I gave an epic stories that were already completed, only 1 showed while the rest didn't. I've refreshed and left the page multiple times, but they won't show in the roadmap.   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/181260i20D10F3DC0187A65/image-size/large?v=v2&px=999 "image.png")

\^ Above it was it looks like in the roadmap view  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/181274i87B1D61A0B7B1A06/image-size/large?v=v2&px=999 "image.png")  
\^Above is showing WC-5 having more than one story under it


Answers:
author: Aaron Gage
body: [@Ciarra Anderson](/t5/user/viewprofilepage/user-id/4740165) How long in the past were the non-showing stories closed? I think AR defaults the "Completed Issues" at 30 days, but you can change it to up to 999 I think.

This option is in the configuration settings in the "Issue Sources" section.

![Snap57.png](https://community.atlassian.com/t5/image/serverpage/image-id/181275iA68B303E346B9912/image-size/large?v=v2&px=999 "Snap57.png")

comments: author: Ciarra Anderson
body: That was the problem! Thank you for your help!


author: Aaron Gage
body: Good deal! You're welcome!


Tags: advanced-roadmaps

cloud

epic

initiative
Want to add new option (BuildVersion) to the FILTERS (e.g. Relasess, Teams, etc.)
Asked by Hari Hirani:

We will like to expand the FILTERS option to include additional options such as BuildVersion.

![image.png](/t5/image/serverpage/image-id/181267i79BC45AF90B6EBB8/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Christine Corona
body: I have a similar use case where users would like to remove options to filter by for ease of usability, does anyone know if this functionality is available?


Tags: advanced-roadmaps
IS there any footprints with Advanced Roadmap?
Asked by Arpita Khamaru:

IS there any footprints with Advanced Roadmap?

Like Custom fields or issue types that comes along with the add on?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Arpita Khamaru](/t5/user/viewprofilepage/user-id/4616232) ,

there're two custom fields associated to Advanced Roadmaps :

* **Target start**
* **Target end**

Hope this helps,

Fabio


Tags: advanced-roadmaps
Advanced roadmap - working days allocated seems incorrect
Asked by Bertrand Egsbaek:

Hello,

I have setup a team in the advance roadmap (AR) as follows

* Capacity (weekly hours): 40
* Iterations length (weeks): 2

For me this means I have 10 days capacity for the team over the 2 weeks sprint.

When I now click on the sprint summary of the team it displays not 10 days but 9 days in the sprint "velocity" and the "working days allocated".

The work around is to change (in that window) the sprint velocity from 9 to 10 but this is a annoying (and a little bit ridiculous).

And by the way I switched to the old planning interface to check the working hours and days setting and it is as follows:

* Work day : 8 hours
* Work week: 5 days

So in line with my assumptions above, which makes it even more incomprehensible.

Help please?


Answers:
author: Rob Horan
body: [@Bertrand Egsbaek](/t5/user/viewprofilepage/user-id/4057790) did you ever get an answer?

comments: author: Bertrand Egsbaek
body: Nope


Tags: advanced-roadmaps

server
Plan is not distributing the hours well
Asked by Szymon Turczynowicz:

Hello All,  

I set up View - "Sprint capacity management" and added Target Start (17/Jan/2022) and Target (11/Feb/2022). Time estimated for 15 hours.

Task time is 4 full weeks but it is not distributing the 15 hours throughout the 4 weeks but rather that puts all the time in the first week:  

![2022-02-01 14_26_24-.png](https://community.atlassian.com/t5/image/serverpage/image-id/180983i0583B652084F954A/image-size/large?v=v2&px=999 "2022-02-01 14_26_24-.png")  
Do you have any idea what am I doing wrong? Do you need more information about my Plan?  

Best regards,  
Szymon


Answers:
author: Curt Holley
body: I can only imagine that, the previous 2 weeks have passed (so the work can't be done then) and the estimated 15 hours fits into the capacity of the week of 30/Jan....so why not do it then?

I only know the cloud version, but again, I believe it will schedule the work at the earliest opportunity (which is what has happened) and even if Benja had 160 hours work loaded for the 4 week period, AR would still try and schedule the 40 task in one block/sprint.

This is a fairly standard Scrum philosophy, anything started, should be finished within the same sprint. That is why they recommend breaking the work down into bite sized (with an iteration/sprint) chunks. Consequently, i doubt Atlassian would build the logic into any capacity planning to spread the work out over the longest period (especially over multiple sprints).

In other words, I believe it is behaving is it should.

Why a timeline of 4 weeks to do 15 hours work anyway? *Asking on behave of the AR algorithm* ?

comments: author: Benjam?n Jacuinde
body: Hi Curt,   
I understand that in this example where it is a task and that it could be completed in a week, but the problem is that a few weeks ago JIRA was correctly distributing the hours within the time that is assigned, but this changed (I do not know the reason) and now it is presenting the error. here is another example of an affected plan where that was distributing the hours correctly (First screenshot 1.JPG) and a few days ago it is wrong (second screenshot 2.JPG)  
![1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181180iA63D76B87E14A654/image-size/large?v=v2&px=999 "1.JPG")![2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181181i23C5FB558C160A7D/image-size/large?v=v2&px=999 "2.JPG")


author: Curt Holley
body: Hi [@Benjam?n Jacuinde](/t5/user/viewprofilepage/user-id/4739505)

I note the dates on the weeks have changed (7, 14, 21 etc) to (6, 13, 20), that could be the difference.  
Is that a selectable/changeable setting (sorry, I've only dealt with Cloud, which doesn't have this particular functionality)  

Ultimately, if you believe it has changes and that change has broken t, raise it with Atlassian.


Tags: advanced-roadmaps

server
see "something went wrong" when trying to create a plan
Asked by Linjun Zhang:

When I tried to create a plan in Advanced Roadmaps, I saw an error message saying "something went wrong". Below is some of the stack trace info. What should I do to fix it?

#### Stack Trace {#toc-hId--484252411}

**Type: java.lang.NumberFormatException**com.atlassian.rm.common.bridges.lucene.BaseNumberValueConverter.getDoubleFromLucene:57 com.atlassian.rm.common.bridges.lucene.NumberValueConverter73.getDoubleFromLucene:5 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.fields.DoubleConverter.fromString:25 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.fields.DoubleConverter.fromString:30 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.fields.DoubleConverter.fromString:9 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.extraction.BaseFieldValueDocumentExtractor.extractSingleValue:179 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.extraction.BaseFieldValueDocumentExtractor.extractValue:112 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.extraction.BaseFieldValueDocumentExtractor.extract:64 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.readers.FullDataIssueLuceneReader.readGroup:77

```
?
```


Answers:
author: Karl Johan Lindahl
body: Hi, we have the same problem in my instance after uppgrade to 8.20.5.

Did you create a ticket? Or did u found the problem?

We also found the we had problems when Story Points was set to below 0, then the Board could not load. But it is ok to set for example -1 as SP.


author: Joseph Chung Yin
body: [@Linjun Zhang](/t5/user/viewprofilepage/user-id/4735562) -

Welcome to the community. I would recommend that you submit a support request formally with Atlassian Support - <https://support.atlassian.com/> to obtain the proper support. They have the ability to look at your support zip and assist.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps
Apply a filter on the "Number of bugs linked" field
Asked by Sylvain Duwicquet:

Hi here !

I want to follow the stories and change requests with open bugs only.

Here i am:

project = "Project name" AND component in (Component) AND status not in (Production, New, "Writing specifications", "Ready to dev/config", "In Progress", rejected, "Dev done", "To be validated", "Ready to prod") AND issuetype in (Story, "Change request") AND "Number of bugs linked" !\~ 0

So with that i have all the US \& CR with bugs linked, but it does not take their status into account (so i got topics shown with only bugs already fixed or rejected).

My question, can i improve my filter to see only the stories that have bugs in specific status ?

Thanks


Answers:
author: Joseph Chung Yin
body: [@Sylvain Duwicquet](/t5/user/viewprofilepage/user-id/4732824)

Welcome to the community. Don't know if the limitation in AR for Jira plan doesn't handled linked issues at this time have anything to do with your issue or not. However, have you executed your saved JQL query in the search issue UI to validate the return results yet?

If after you conducted the search and the result set doesn't give you the missing stories/change request issues, then there may be an issue with your JQL. I assumed that "Number of bug linked" is a custom field that you created right?

Can you provide more clarification?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

server
usei um m?s gratis e cobrou um valor a mais na minha fatura
Asked by geovanna moreira:

Gente, eu fiz o teste gratis e mesmo assim cobrou, por favor n?o fa?am o teste gratis porque depois eles cobram e nem tem um suporte decente.


Answers:
author: Carolina Lopez
body: Ol?, Geovanna, bem vinda ? Comunidade Atlassian!

Lamento que sua experi?ncia com o Trello n?o tenha sido boa.

O teste padr?o do Trello ? para o plano Premium e a dura??o ? de 14 dias. O teste de 30 dias ? oferecido apenas uma vez no momento em que ? criada a conta, e para ativar ? necess?rio preencher os dados de pagamento. Ap?s fechada a oferta, mesmo se preencher os dados de pagamento na p?gina de cobran?a, o teste ser? de 14 dias.

Ao preencher os dados de pagamento, a renova??o ? autom?tica ap?s o fim do teste. No entanto, se o usu?rio n?o tinha a inten??o pagar pelo Trello, pode ser solicitado um reembolso com nosso time de cobran?a num prazo de at? 30 dias desde o primeiro pagamento.

Vi que voc? j? criou o ticket com nosso time de cobran?a. Vamos dar andamento na sua solicita??o de reembolso por l? e voc? receber? notifica??es sobre seu ticket por email.  

Me avise se tiver alguma d?vida, ficarei feliz em ajudar.


Tags: cloud

trello-cloud
Vue chronogramme
Asked by Thierry:

Bonjour,

Est il possible de masquer les listes vides dans la vue chronogramme.

Merci


Answers:
author: Vronik
body: Bonjour

Look at this

<https://community.atlassian.com/t5/Trello-questions/Need-a-way-to-hide-empty-lists-after-filtering/qaq-p/1224892>


Tags: cloud

trello-cloud
Informatii despre produse
Asked by Claudiu Man:

Buna ziua,

As dori mai multe informatii legate despre produsele premium trello.

Ce inseamna colaboratori?

Cu 3 ussere premium la pachetul de 5$ / usser, cati colaboratori pot aduce pe un workplace?

Multumesc!


Answers:
author: Alisson Sartor
body: Hello, Claudiu!  

Welcome to the community.  

Every user will be checked individually on Trello Paid workspaces to test if they're billable. It means, that every user will be billed if they fit billing rules. However, some users aren't billable on Paid Plans, like single board guests, I'll clarify this:

### Workspace Members: {#toc-hId-2147385112}

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

### Guests: {#toc-hId-339930649}

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

**Single-Board Guests** : Members of **one** Board of the Workspace (regular users or observers) aren't billed.

**Multi-Board Guests** : Members who are members of **two or more** Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)  

  kind regards  
  Alisson  
  Trello Team


Tags: cloud

trello-cloud
Can't add anymore members but says I can have 10 and only had 7?
Asked by Jenna Hoyle:

Hello,

Trello board won't let me add anymore members as it said I have exceeded my board members but I only have 7 and it says I can have up to 10? Its telling me I need to upgrade to premium but I don't see why when I don't have the exceeded amount of members?


Answers:
author: Vronik
body: Hi

There are 10 collaborators per space, make sure that in the space where you are adding members, you do not have more collaborators


Tags: cloud

trello-cloud