youngmon/atlassian-qna huggingface dataset:
Parent ideas
Asked by Jerry O'Sullivan:

Hi everyone

I have seen the Solutions/Opportunities loom to build in some form of hierarchy into managing JPD item

Is there any plan to have the ability to make this more formal (i.e. create a new custom field of type JPD Issue which would allow the flexibility to create a 'parent' field)

Thanks

J


Answers:
author: Tanguy Crusson
body: Hi there, yes, it's planned, we have a few things we're considering to make this easier than creating new fields and views, but haven't started on this yet.

comments: author: Jerry O'Sullivan
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) are ideas when you hope to have something in demo

In the meantime I will experiment with goals perhaps to see if that works for us


author: Mark S. Rasmussen
body: Would love to see this as well. Goals can serve as a "parent" of several ideas, but sometimes we have multiple larger ideas that all serve a single goal, where I'd love to split them up into multiple smaller ideas and track them individually.
How to integrate Opsgenie with Nagiosxi ?
Asked by Gupta Vishal:

I'm not able to integrate my Opsgenie with Nagiosxi monitoring tool please help me to make my work easier


Answers:
author: Egor
body: Hey Vishal,  

Thanks for reaching out to Atlassian Community!   

May I ask you please to follow the steps described here <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-nagios/> in order to integrate your Opsgenie account with Nagios?   

In case you're having difficulties, please do not hesitate to open a ticket to us via <https://support.atlassian.com/contact/>   

Best Regards,  
Egor


Tags: cloud

nagios
Jira Service Management integration; create Issue from Heartbeat alert
Asked by Daniel Denney:

Is it possible to configure the Jira Service Management Cloud Opsgenie integration in a way that will create a Jira Service Management Issue when an Opsgenie Heartbeat Alert is created?

If it is possible, how?

I have attempted to use the "Create and update requests with Opsgenie alerts that are created by other integrations" options to no avail.


Answers:
author: Nick H
body: Hi Daniel,

That should be possible. If your JSM integration is configured under a team, then the heartbeat should be configured under the same team as well. The integration would only trigger on alerts sent to that team.

You'd want to have the outgoing flow of the JSM integration create issues for these types of alerts. Here's a configuration I have that was successful in creating a JSM issue from a heartbeat alert. Both the integration and heartbeat are configured under my Community Team:

![hb1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/218311iD63BC0716BA7A061/image-size/large?v=v2&px=999 "hb1.jpg")![hb2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/218312iB51B0E21DABA7728/image-size/large?v=v2&px=999 "hb2.jpg")

The JSM integration above is our legacy integration. The idea would be the same with the JSM cloud integration under the Outgoing automation rules section - if you are using this instead:

![hb3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/218313i94EC9454F120488B/image-size/large?v=v2&px=999 "hb3.jpg")


Tags: cloud

heartbeat

jira-service-management-cloud
JSM <> JPD - Configuring Properties on Insights
Asked by trevor.devroome:

**Background**

I'm using JSM as our intake form for feedback, in which I've added a number of custom fields to collect specific information I want (eg. categories, segments etc.)

I'm then using the JSM \<\> JPD integration using the Chrome extension to pass feedback between the two - as shown in this video:

<https://www.loom.com/share/45f1cdd114ce4f9393d9272bd5053189>

In this - I'm trying to configure the insights (so JPD ticket \> Insights \> configure \> Configure Properties screen) - but can't see some of the fields I added to the JSM form that I'd like to pass over (eg. categories, segments etc.)

**Question**

How (or is it even possible to...) do I configure what is shown in the configure properties screen for insights from JSM \<\> JPD?


Answers:
author: Tanguy Crusson
body: Hi [@trevor.devroome](/t5/user/viewprofilepage/user-id/3631408) , I don't think we support all Jira field types there. Are you seeing none of your fields or just some of them and not others?

comments: author: trevor.devroome
body: Just some of them - and not others.  

The goal I'm trying to achieve, is to help PMs on the ideas board see key inputs (categories, segments etc.) at a glance in the 'insights' view under the idea, as captured on the JSM form.


author: Tanguy Crusson
body: Thanks [@trevor.devroome](/t5/user/viewprofilepage/user-id/3631408) - can you please let me know what types are the fields that aren't available? We can then check if they're easy to add.


author: trevor.devroome
body: Thanks for checking [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)   

The two main fields I want are *custom fields* of the following types:

* Select List (multiple choices)
* Select List (cascading)

I use the 'Select List (multiple choices)' for selecting our customer segments (eg. Micro, SMB, Mid-market, Enterprise)

I use the 'Select List (cascading)' to categorise the feedback to specific parts of our Product (eg. 'API \> Developer Docs' or 'API \> Performance')


author: Tanguy Crusson
body: Thanks [@trevor.devroome](/t5/user/viewprofilepage/user-id/3631408) - I'll check with the team if we can add support for those easily


author: Tanguy Crusson
body: Hi [@trevor.devroome](/t5/user/viewprofilepage/user-id/3631408) , we were just in a team demo and Oleksii, one of the engineers on the team, just demo'd this - you can see support for multi-select and cascading select here:

![Screenshot 2022-11-09 at 17.05.04 (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/224956i25C824F157EE9B78/image-size/large?v=v2&px=999 "Screenshot 2022-11-09 at 17.05.04 (2).png")

It's coming soon!


author: trevor.devroome
body: Awesome - thanks for the update! (And thanks Oleksii!)


Tags: custom-field

insight

jira-product-discovery

jira-service-management

property
Format of the "select" field
Asked by Paolo Pastorino:

My understanding is that a "Select" field is text only (thus it cannot be used in a formula).

Would it be feasible to select if it can be a text or a number?

Or by default having it as a number as I may guess it should not cause any harm?

Thanks

Paolo


Answers:
author: Hermance NDounga
body: Hey Paolo!

A select field can be used in formulas, but by default, it will report a 0/1 value, regardless if the options are numbers or words. A workaround for that would be to use numbers and add weighting, so it is seen as value by the formula field. I don't think the Fibonacci suite can be supported with this workaround, but at least it gives you the opportunity to have a "closed" list of numbers.

I've recorded a loom video to show you how to do so: [https://www.loom.com/share/0e9f7b0f9e154ea0930bd411ef7ae77c](https://www.loom.com/share/0e9f7b0f9e154ea0930bd411ef7ae77c?)

I hope it helps,

Cheers,

Hermance

comments: author: Paolo Pastorino
body: Thanks [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) for the the suggestion.

It may not be suitable to mimic a Fibonacci series as the weighting cannot be 1-2-3-5-8-13-21, but I can start playing with it.


author: Dave Harrington
body: Cheers, [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) ! Your number weighting approach helped me out here, and saved me having to create an automation to convert custom select list values into numbers.


author: Jan-Hendrik Spieth
body: Hi [@Paolo Pastorino](/t5/user/viewprofilepage/user-id/5028985) , what's keeping you from using a number field, in the first place? Are you maybe trying to model something like an effort scale using fibonacci numbers, or sth like that?

comments: author: Paolo Pastorino
body: Yes, correct.

I would like the user to select only the Fibonacci sequence and use it in a WSJF model through a formula field
OpsGenie Jira Service Management integration - create alert from JSM
Asked by Dan W:

One item we have with our current alerting system is the ability to create an alert in the alerting product by selecting a configured service from within an incident ticket. I'm not seeing that ability with OpsGenie. Am I missing it or is it not there yet?


Answers:
author: Shivam Naik
body: Hi [@Dan W](/t5/user/viewprofilepage/user-id/3380586) ,

Happy to help!

Once you have [the JSM integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/) set up and connected with the product on Opsgenie, Alerts will be created automatically for Incidents on JSM. What you could do in relation to making it so that only specific Services create Alerts, is to set filters on that integration so that the Alerts on Opsgenie are only created if the Service listed in the JSM incident is seen in the Incoming Payload.

It may also be worth opening a Support case with us so we can look into payloads arriving from JSM to see what the best approach may be.

Please let me know if you have any follow up questions!


Tags: jira-cloud

jira-service-management-cloud
Slack integration and threading
Asked by Colin:

We use the slack integration with Opsgenie, and, generally, try to hew to the convention that discussion of an alert happens in a thread under that alert. It keeps the channel nice and clean.

However, when an alert is closed or acknowledged, the message announcing that goes to the channel, which kinda defeats the purpose.

It struck me that it would be nice if the slackbot would reply to the original alert message with any updates on the alert, rather than to the channel generally. It would also make it much clearer what it means by "alert #532".

Are there any plans to implement something like that, and is it even possible with the slack API?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Colin](/t5/user/viewprofilepage/user-id/4982038) and welcome to the community,

You can watch opsgenie roadmap here -\> <https://www.atlassian.com/roadmap/cloud?selectedProduct=opsgenie>

And about the API, have you search here? <https://docs.opsgenie.com/docs/alert-api>

comments: author: Fabiano Amaral
body: Hey [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197), can you explain more concisely if this will be considered on the Atlassian team?

Thanks


author: Alex Koxaras _Relational_
body: HI [@Fabiano Amaral](/t5/user/viewprofilepage/user-id/3954867) ,

I don't really know. I'm not part of Atlassian.


Tags: cloud
How to get an Integration's apiKey via API?
Asked by Sean Batt:

When I create an integration it returns an apiKey and I can see the integration's apiKey in the web app.

However I can't see how to get an integration's apiKey via the API.

For obvious reasons, searching for info on this problem is probably impossible as searches are overwhelmed by apiKey as an input rather than an output.

So if anyone can point me in the right direction, it'd be appreciated.


Answers:
author: Mona Singh
body: Hi Sean,  

This is Mona from Atlassian support, and I'm here to help. I understand that you want to retrieve an integration API key via the API query.  
Unfortunately, our Integration API does not return the integration's API key.  

This is intended behavior as per the design for security purposes. However, you can view or copy the Integration API from within the Opsgenie UI.  

I hope this helps. Please let us know if you have any follow-up questions.  

Thanks,  
Mona Singh

comments: author: Sean Batt
body: Thank you, Mona. I am glad to know I can stop looking for an API method that isn't there and instead investigate other solutions.


author: Mona Singh
body: Hi Sean,  

Thanks for your reply :) Please feel free to reach out to us if you require any assistance from our end and we'll be happy to help :)  

Have a great day!  

Thanks,  
Mona Singh


Tags: cloud
Service desk Integration Multiple Teams
Asked by Chad Dalton:

We have 2 Service desk setup in Jira Service Management. Is it possible to have 2 different Ops Genie Team each responsible for their own service Desk? Right now when an Incident is raised in one Service Desk all the teams are notified of an Incident. We'd like for one Team to be responsible for one service desk and another team responsible for the other. Is this possible?

Thanks


Answers:
author: Fabian Lim
body: HI [@Chad Dalton](/t5/user/viewprofilepage/user-id/1161094)

Yes this is possible. In Opsgenie you can set separate teams and you can have the integrations to separate Jira Service Desks.

Link: [Integrate Opsgenie with Jira Service Management \| Opsgenie \| Atlassian Support](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/)

If you get stuck, feel free to contact the support team on the online chat. They are very helpful and will get back to you right away.

Regards

comments: author: Chad Dalton
body: Ahh, it's in the Teams-\>Integrations section!

Thank you I think I got it.

Chad
regarding Opsgenie with jira and some automations
Asked by Srustith Garvandula:

Am integrating Jira with Opsgenie  
Where as in Opsgenie need below requirements to be met from my side  
1. Automation should take the next 4 people from oncall roster \& replace the current transfer assignee.  

2. This condition should run every Friday 7:00 PM for the next schedule update.  
Can anyone provide me some docs or info related to this  
Since i was new to this opsgenie  
Thanks  
Srustith


Answers:
author: Muhammad Zeeshan
body: Hey Srusith,

We do not have an out-of-the-box solution for your use case, however, there is a workaround from one of our customers mentioned here: <https://community.atlassian.com/t5/Jira-Software-questions/It-is-possible-to-assign-an-issue-to-an-on-call-agent-in/qaq-p/1779277> which states:
> Here is the automation rule I am using at my job.
>
> When: Issue Created
>
> Issue Type Equals   
> (your issueType here)
>
> Then: Send Web Request   
> GET  
> <https://api.opsgenie.com/v2/schedules/:scheduleIdentifier/on-calls>
>
> And: Edit Issue fields  
> Assignee to {{webResponse.body.data.onCallParticipants.name}}

You may try applying it to your Project and see if it works for you.

Best regards,


Tags: cloud
Critical alerts doesn't make noise on iPhone 12
Asked by Lance Bertrand:

I'm having an issue with my iPhone 12 and Opsgenie critical alerts. I previously was using a separate phone (iphone 7) for work and even when I had my phone on vibrate, the critical alerts would make a noise. It's not doing that for my iPhone 12 and I have no idea why. All settings have remained the same.


Answers:
author: Rafael Meira
body: Hey Ibertrand!  

iPhone normally has issues related to volume or settings that can be easily resolved, but we would need to troubleshoot it.   

Steps - I would suggest trying fixes like checking the volume and turning off Focus, Do Not Disturb, or Silent mode - After that - Consider restarting your phone or having it serviced as a final step to fix your iPhone.  

In case these steps don't work, please create a formal ticket with our Opsgenie team to help you guide through other troubleshooting and etc.  

<br />

Best,  
Rafa


Tags: cloud
Auto Close alerts using on-call schedule
Asked by Andy Bradley:

We are wanting to send all of our incidents from SolarWinds over to OpsGenie. We have this integration setup and tested and so far so good.

However, we only want to send notifications during the on-call rotation schedule.  
This appears to work, but what we discovered is that all of the alerts that come in during the hours where we do not have anyone in the rotation schedule are just sitting there and when the on-call person becomes active in the schedule ALL of the alerts get sent.

I have been looking at the team and notification policies including the auto-close ones and do not see a way to auto-close an alert if there is no-one in a schedule.

The goal is to be able to send our notifications to OpsGenie for processing 24x7 and use the rotation schedule to determine when to send out the alert. If the rotation is black that means that we have staff working normal hours and no alert needs to be generated for on-call rotation purposes.

How would we accomplish this?


Answers:
author: Nick H
body: Hi [@Andy Bradley](/t5/user/viewprofilepage/user-id/5038263) ,

It's not possible to use a schedule's rotation to determine when a notification policy should apply.

But - you can restrict a notification policy to days / times - just like you can with a rotation. So you can simply replicate the same days / times of the rotation (or business hours) with the notification policy:

![rotnp1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217770i4867C4794319AD7D/image-size/large?v=v2&px=999 "rotnp1.jpg")![rotnp2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217771i110040064B60AB79/image-size/large?v=v2&px=999 "rotnp2.jpg")![rotnp3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217772i301BE25B47B623F2/image-size/large?v=v2&px=999 "rotnp3.jpg")


author: Muhammad Zeeshan
body: Hey Andy,

The most straightforward approach for this would indeed be to make use of the notification policies and implement the Auto-close from there given the conditions that the alert is created within the day/time when no one is on-call (you will have to configure those manually as shown based on your on-call schedule configuration):

![Screenshot 2022-09-26 at 15.45.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/217774i468A37A408EF8335/image-size/large?v=v2&px=999 "Screenshot 2022-09-26 at 15.45.29.png")

If that does not solve your case feel free to reach out to our Support Desk via: <https://support.atlassian.com/contact/#/> so we can further inspect your configuration and advise you accordingly.

Best regards,


Tags: cloud
Opsgenie Alert is not Created
Asked by Wija MW:

I have an alert configured in the elastic cloud which I throw at both Slack and opsgenie API (webhook).

The alert goes through the Slack channel but the opsgenie doesn't create an alert for it.

Could you tell me how to troubleshoot it?

PS:

I have multiple alerts configured and the other similar alerts work fine on both Slack and Opsgenie. I have tested them as well.

One noticeable difference is that this alert (problematic) has a status check of down for \>1 within 1 minute while the others have \>5 within 10 minutes.


Answers:
author: Nick H
body: Hi [@Wija MW](/t5/user/viewprofilepage/user-id/5039293) ,

I went ahead and moved this from our Discussions section of the Opsgenie Community, to the Questions section - just as an FYI. Seems more related.

My colleague actually published an Article recently on how to troubleshoot this type of issue, that you can review here:

[Integration not creating Opsgenie alert](https://community.atlassian.com/t5/Opsgenie-articles/Integration-not-creating-Opsgenie-alert/ba-p/2070678)

Hope that helps!

comments: author: Wija MW
body: Thanks, I will check it out


author: Nick H
body: Sounds good! If nothing is found in the Logs then I'd assume there's a misconfiguration on the elastic cloud side. Even if Opsgenie received the requests and there were errors creating the alerts, they'd still be logged in Opsgenie.

As well, if you are using the Alert API, ensure you are also using the correct URL depending on your region:

US: [https://api.opsgenie.com](https://api.eu.opsgenie.com/)

EU: [https://api.eu.opsgenie.com](https://api.eu.opsgenie.com/)


author: Wija MW
body: I got an error

```
Can not execute alert action. There is no open alert with alias ...
```

I use **match all alerts** type in the create alert's filter.

I think it should match every data that is coming.

I have checked my policy as well but I think there is nothing that blocking it.

Do you have any suggestion on what should I check next?


author: Nick H
body: Can you review either the the *Processed incomingData* and/or *Received integration request* logs?

They might shed some light into what is be parsing in the payload, or if there is not anything parsing in the payload at all - so you can reference whether or not the data is matching on the create alert action.

I know you mentioned the create alert action is set to Match all alerts, but there could be more in the log to determine why alerts are not being created.

The log you shared;

```
Can not execute alert action. There is no open alert with alias
```

leads me to believe the request received is trying to preform some other actions than creating an alert.


author: Moh Wijayanto
body: Sorry for the late reply.

I just found out that the alert was never created in the first place.

The log from before is opsgenie trying to close the alert when it is recovered.

It failed because the alert is not created.
How can we restrict tickets from a specific user?
Asked by Nitish Kumar Goud Vullolla:

Like how can we restrict tickets coming from specific user in opsgenie or JSD


Answers:
author: Muhammad Zeeshan
body: Hey Nitish,

Thank you for reaching out to us! In order to give a better response we will need some more information on your use case and current implementation. You may provide the required information here or please feel free to reach out to our Support Desk via: <https://support.atlassian.com/contact/> so we may then further proceed.

Best regards,
Rest api response not coming .It keeps on saying Please enable your browser cookies to use OpsGenie
Asked by Anupama .:

Hi,

I am not able to fetch response for any of the rest apis of opsgenie. Though the response code is 200 but its keep on saying "Please enable your browser cookies to use OpsGenie." while requesting from postman/insomania. Please help me on this. Thanks,Anu

Few api for reference: [Alert API (opsgenie.com)](https://docs.opsgenie.com/docs/alert-api#list-alerts)

Response:

![opsgenie api issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/217448i6D7450A1A4A785B8/image-size/large?v=v2&px=999 "opsgenie api issue.PNG")


Answers:
author: Robert
body: Hey [@Anupama .](/t5/user/viewprofilepage/user-id/5022017) !

Could you share the API domain you are sending the request to? Our API should not be returning a HTML content-type if you are using <https://api.opsgenie.com>.

comments: author: Anupama .
body: Hi [@Robert](/t5/user/viewprofilepage/user-id/2275658) ,

I am able to the get the api response now using this <https://api.opsgenie.com>

Earlier I was using different dns from ui and seems that was the mistake.

![opsgenie api response.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/218033i03F83D903C8B8556/image-size/large?v=v2&px=999 "opsgenie api response.PNG")

Thanks,

Anu


author: Robert
body: [@Anupama .](/t5/user/viewprofilepage/user-id/5022017) Great to hear that did the trick! Thanks for letting us know.


Tags: cloud
What's the point of Groups in OpsGenie?
Asked by Giovanni Tirloni:

We can invite Users and add them to Teams, define oncall schedule, etc.

We can also create Groups and add Users to them... but that's it? What are Groups used for in OpsGenie?


Answers:
author: Andrew Laden
body: Groups existed before teams were a concept. So they are there for legacy reasons. While teams did replace a lot of the group functionality, there are still reasons to use groups. 2 that come to mind offhand.

1: You can still build integrations outside of teams. You could use groups in that case to add groups of users to the issue.

2: Within a team, you can use groups to identify a subset of users. (ie, managers, engineers etc)

I am sure there are other user cases.


Tags: cloud