Manage Apps returns Unexpected error trying to update
Asked by Richard:

Hi, upgraded from 6.2 to 6.13.5. SQL on Win2012, 8GB RAM 64bit

Went to Manage Apps and after a long while it returns Unexpected Error see log for details.

If I can get it to return a list of apps to update and choose to update the universal plugin I then get the same error. I downloaded the App jar file but have no idea how to install it as Confluence doesn't indicate how!

Strangely, if I use basename url connection ('http://apconfluencetest') the Manage Apps returns Unexpected error with no visible apps but if I use an IPnum:Port connection (eg <http://10.242.129.50:8092>) then I get a list of Apps returned although going any further regards trying to update it returns same error .

**Checking error log the entries are as below:**looking at later entries It still seems to be arguing about free space but I have increased java memory to 1536 and it is now 43% free. I am also only running with a single user so there is no load on server at all.

-- referer: http://apconfluencetest/plugins/servlet/upm/manage/action-required \| url: /rest/plugins/1.0/installed-marketplace \| traceId: 2bf971afc00dac74 \| userName: fredbloggs  
2019-06-13 22:50:38,220 WARN \[Caesium-1-4\] \[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]  
2019-06-13 22:51:16,348 WARN \[http-nio-8092-exec-10\] \[confluence.util.profiling.DefaultActivityMonitor\] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1560437403083, threadId=259, threadName='http-nio-8092-exec-10', userId='fredbloggs', type='web-request', summary='/rest/plugins/1.0/installed-marketplace?updates=true\&_=1560437395999'}  
-- referer: http://apconfluencetest/plugins/servlet/upm/manage/action-required \| url: /rest/plugins/1.0/installed-marketplace \| traceId: 2bf971afc00dac74 \| userName: fredbloggs  
2019-06-13 22:51:22,519 WARN \[http-nio-8092-exec-4\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/webResources/1.0/resources , origin: null , referrer: <http://10.242.129.50:8092/> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/> \| url: /rest/webResources/1.0/resources \| traceId: 390781a99f1f6e72 \| userName: fredbloggs  
2019-06-13 22:51:23,403 WARN \[http-nio-8092-exec-4\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/webResources/1.0/resources , origin: null , referrer: <http://10.242.129.50:8092/> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/> \| url: /rest/webResources/1.0/resources \| traceId: 30d5621f6a6d249e \| userName: fredbloggs  
2019-06-13 22:51:23,550 ERROR \[alert-dispatch:thread-1\] \[confluence.alert-log\] log 1560437483312 ; ERROR ; OS ; OS-1002 ; Low free disk space ; not-detected ; ; ; {"directory":"D:\\\\Program Files\\\\Atlassian\\\\Application Data\\\\Confluence620","freeInMegabytes":6980,"totalInMegabytes":30716,"minimumInMegabytes":8192}  
2019-06-13 22:51:23,550 ERROR \[alert-dispatch:thread-1\] \[atlassian-monitor\] log 2019-06-13T14:51:23.312Z Component 'Operating System' alerted 'Low free disk space' (details: {"directory":"D:\\\\Program Files\\\\Atlassian\\\\Application Data\\\\Confluence620","freeInMegabytes":6980,"totalInMegabytes":30716,"minimumInMegabytes":8192}, trigger: {"pluginKey": "not-detected"})  
2019-06-13 22:51:23,875 ERROR \[alert-dispatch:thread-1\] \[confluence.alert-log\] log 1560437483315 ; ERROR ; OS ; OS-1002 ; Low free disk space ; not-detected ; ; ; {"directory":"D:\\\\Program Files\\\\Atlassian\\\\Application Data\\\\Confluence620\\\\shared-home","freeInMegabytes":6980,"totalInMegabytes":30716,"minimumInMegabytes":8192}  
2019-06-13 22:51:23,875 ERROR \[alert-dispatch:thread-1\] \[atlassian-monitor\] log 2019-06-13T14:51:23.315Z Component 'Operating System' alerted 'Low free disk space' (details: {"directory":"D:\\\\Program Files\\\\Atlassian\\\\Application Data\\\\Confluence620\\\\shared-home","freeInMegabytes":6980,"totalInMegabytes":30716,"minimumInMegabytes":8192}, trigger: {"pluginKey": "not-detected"})  
2019-06-13 22:51:23,919 WARN \[http-nio-8092-exec-7\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/> \| url: /rest/analytics/1.0/publish/bulk \| traceId: da1ccf7625bbad44 \| userName: fredbloggs  
2019-06-13 22:51:24,726 WARN \[http-nio-8092-exec-10\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/webResources/1.0/resources , origin: null , referrer: <http://10.242.129.50:8092/> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/> \| url: /rest/webResources/1.0/resources \| traceId: b34acaa270dcfe9b \| userName: fredbloggs  
2019-06-13 22:51:32,359 WARN \[http-nio-8092-exec-3\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/authenticate.action> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/authenticate.action?destination=/admin/viewgeneralconfig.action> \| url: /rest/analytics/1.0/publish/bulk \| traceId: 910ab3c92b7e75b8 \| userName: fredbloggs  
2019-06-13 22:51:42,858 WARN \[http-nio-8092-exec-1\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/authenticate.action> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/authenticate.action?destination=/admin/viewgeneralconfig.action> \| url: /rest/analytics/1.0/publish/bulk \| traceId: 4898a33a71e9ac89 \| userName: fredbloggs  
2019-06-13 22:51:45,787 WARN \[http-nio-8092-exec-10\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/admin/viewgeneralconfig.action> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/admin/viewgeneralconfig.action> \| url: /rest/analytics/1.0/publish/bulk \| traceId: c36d214979198ffa \| userName: fredbloggs  
2019-06-13 22:51:56,205 WARN \[http-nio-8092-exec-7\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/admin/viewgeneralconfig.action> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/admin/viewgeneralconfig.action> \| url: /rest/analytics/1.0/publish/bulk \| traceId: af444c490d8caa2a \| userName: fredbloggs  
2019-06-13 22:52:01,343 WARN \[http-nio-8092-exec-4\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/plugins/servlet/upm> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/plugins/servlet/upm> \| url: /rest/analytics/1.0/publish/bulk \| traceId: f685834201345b36 \| userName: fredbloggs  
2019-06-13 22:52:01,867 WARN \[http-nio-8092-exec-6\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/plugins/1.0/analytics , origin: null , referrer: <http://10.242.129.50:8092/plugins/servlet/upm> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/plugins/servlet/upm> \| url: /rest/plugins/1.0/analytics \| traceId: 0c21447a8fbce787 \| userName: fredbloggs  
2019-06-13 22:52:03,351 WARN \[http-nio-8092-exec-1\] \[atlassian.upm.pac.PacClientImpl\] getUpdates Update check request may take longer because of the number of apps  
-- referer: <http://10.242.129.50:8092/plugins/servlet/upm> \| url: /rest/plugins/1.0/installed-marketplace \| traceId: fa8a9076474d70fe \| userName: fredbloggs  
2019-06-13 22:52:16,851 WARN \[http-nio-8092-exec-8\] \[common.security.jersey.XsrfResourceFilter\] passesAdditionalBrowserChecks Additional XSRF checks failed for request: http://apconfluencetest/rest/analytics/1.0/publish/bulk , origin: null , referrer: <http://10.242.129.50:8092/plugins/servlet/upm/manage/action-required> , credentials in request: true , allowed via CORS: false  
-- referer: <http://10.242.129.50:8092/plugins/servlet/upm/manage/action-required> \| url: /rest/analytics/1.0/publish/bulk \| traceId: b6ee1b8342ff5c56 \| userName: fredbloggs


Answers:
author: Fabian Lim
body: For this kind of issues, the best would be to log a ticket with attlassian support so that they can take a look at it faster.


Tags: confluence-server

server