youngmon/atlassian-qna huggingface dataset:
Live search bar size stays the same
Asked by Lindsey Macariola:

Hello,

It seems that the "live search" macro that I've inserted onto my page does not increase in size when I change it to medium or large. In fact, when I publish any updates, the search bar shrinks and becomes very small. I have this same search bar on at least 2 other pages and the problem seems to be consistent regardless of the page it's on.

You can see in the two attachments, one photo is what the search bar looks like in edit mode (it's the correct size that I've chosen, in this case it's large), and in the other photo, this is the view that users see when they only have view access.

To try and resolve the issue, I've already deleted the macro and tried to place it in on the page again but this does not seem to fix the issue.

As a result of this issue, it diminishes the user experience. Please help as this is an urgent issue. Thank you!

**Display of macro when viewing the page** ![confluence search macro issue in view only.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/313634i4DAB474A40B952DC/image-size/large?v=v2&px=999 "confluence search macro issue in view only.JPG")

**Display of macro when editing**

![confluence search macro in edit mode.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/313635i9817E8E94DC8CAAD/image-size/large?v=v2&px=999 "confluence search macro in edit mode.JPG")


Answers:
author: Dan Breyen
body: Hi [@Lindsey Macariola](/t5/user/viewprofilepage/user-id/5459044) welcome to the community! I can recreate your behavior in my instance. If you look closely, the 'large' icon is larger than the 'medium' on the published page, but it's nowhere near the size of the macro when you're editing the page. I would agree that the issue is valid.

As you're saying it's an urgent issue, I would suggest creating a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and see if this is expected. I would give them clear examples of the differences between the two. There was a [bug](https://jira.atlassian.com/browse/CONFCLOUD-69369) entered that said it was addressed back in 2022, but it's not working that way now.

If they make a new ticket, post the number here so people can vote for it.

Hope that helps.

comments: author: Lindsey Macariola
body: Thank you [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) for your response! I've submitted a ticket per your suggestion.

[**Ticket Number:** PCS-267128](https://support.atlassian.com/requests/PCS-267128)


author: Dan Breyen
body: I won't be able to see your Support ticket, but if there is a Jira Ticket, let me know. If you haven't yet, I would suggest giving Support that JIRA number (CONFCLOUD-69369).

Good Luck!


author: Yi Meng
body: Here is the related bug [CONFCLOUD-77937](https://jira.atlassian.com/browse/CONFCLOUD-77937) . It's surprise to see this bug is still there now.


Tags: cloud

confluence-cloud

live-search

macro
Jira Bulk Create workflows potential bug
Asked by Kris:

I have spent the past few days trying to get Jira to create workflows via the REST API 3. I followed the documentation very carefully and ensured the payload i am sending is valid.  

I seem to get errors of "Status name is not unique". Not only is this with my payload, this is also with the payload that the documentation provides.

The bug i see here is that the bulk create workflows also attempts to create the statuses you provide at the top level of the payload. This would be fine, if the workflows didn't reference the statuses via statusReference, that from what i can tell, can only be provided to the workflow bulk create request.

It means that any workflows expecting to use the Jira default statuses cannot be created the the API because these statuses already exist.  

I was going to provide the examples of the payloads im sending, however, starting with a blank sandbox and trying to execute the example code in the documentation is enough to see this error. The documentation I followed is here:

* [POSTBulk create workflows](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-workflows/#api-rest-api-3-workflows-create-post)

I have an open support request, but can I please confirm that other people are experiencing the same issue before reporting this as a bug?

Thanks


Answers:
author: Kris
body: For anyone else coming here with the same problem - I have confirmed with a support representative this is in fact a bug with the experimental "Bulk Create Workflow" API call.  

I reverted to using the deprecated "Create Workflow" call and was able to create workflows with the Jira API.

It has been reported to the appropriate team


Tags: api

bug

cloud

jira-cloud

workflow
Goals feature doesn't seem to be appearing on my Jira instance
Asked by Annika Arguemore:

Hi! I'm Annika and new to Jira. I was wondering how to enable the Goals feature in my Jira Cloud instance. I'm using Jira Cloud on iPad Brave browser and on Mozilla Firefox on MacBook.

**What I've tried:**

* Enabled the Platform Experiences early access program in admin.atlassian.com
* Check if I am an admin (which I confirmed I am in admin.atlassian.com). I found an article saying I should enable Goals in Project Settings \> Features but I can't seem to find the Features tab in the Project Settings.
* Click Create New but the only Issue Types coming up are Tasks and Subtasks.

II would really appreciate your help on this one. Cheers!


Answers:
author: Annika Arguemore
body: Hello! Never mind, I got the email that gave me access to the Goals feature.


Tags: cloud

jira-cloud
I am looking to buy Jira XPORTER & SCRIPTRUNNER for around 100 users commercial License.
Asked by Mohammed Mirza Sabeer Baig:

Please guide from where I can buy /

Thanks much,


Answers:
author: Tansu Akdeniz
body: Hi [@Mohammed Mirza Sabeer Baig](/t5/user/viewprofilepage/user-id/5552935)

Welcome to the community.

Please check these links:

* [https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter&tab=overview)
* [https://marketplace.atlassian.com/apps/891368/xporter-export-issues-from-jira?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/891368/xporter-export-issues-from-jira?hosting=datacenter&tab=overview)


Tags: data-center

jira-data-center
Bug: The letters "c" and "l" sometimes look like "d"
Asked by cse_jskaggs:

Not sure how to file a bug report, but I am using Firefox 122.0, and I am noticing that Jira comments often render a "c" and "l" together like a "d".

![cl.png](https://community.atlassian.com/t5/image/serverpage/image-id/338366iB1FC879137868122/image-size/large?v=v2&px=999 "cl.png")

This doesn't always happen. Even in the same comment, there will sometimes be 1 pixel of space in between the characters.


Answers:
author: Jack Brickey
body: Feel free to report here [Atlassian support](https://support.atlassian.com/contact/#/).


Tags: cloud

jira-cloud
Need help Auto-Update priority based on due date
Asked by LBL:

Hello everyone,

i need to create an automation that Auto-Update priority based on due date

ex: priority auto change to highest when there are 2 days left

can anyone help me ?


Answers:
author: shib saha
body: Hi [@LBL](/t5/user/viewprofilepage/user-id/5554391) , Create an automation rule using scheduled trigger, in the condition use Jql (due \<= 2d) and use action 'edit issue field' priority and set to Highest.

Let me know if you have any query in setting up the rule. Thanks

comments: author: LBL
body: Thanks for your answer [@shib saha](/t5/user/viewprofilepage/user-id/4610701)

But im new with Jira so could you show me step by step how to do it?


author: LBL
body: I used the similar template but it seem like not working

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338378i78E41DA9DFDD5C15/image-size/large?v=v2&px=999 "Capture.PNG")


author: shib saha
body: Could you please share the exact requirement like it is for all the issue type in the project or only selected issue type? do you want to add any other parameter to cover the scope of the automation rule?

i see you have used other components too in the automation, are those required? that's why i want to understand the requirement first and then i can respond to your query accordingly.

if you simply want to change the priority of all the issues in your project when due date is 2 days left, create the automation rule as follow

![Screenshot 2024-07-28 at 7.22.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338380i4AF6377055FA9849/image-size/large?v=v2&px=999 "Screenshot 2024-07-28 at 7.22.17?PM.png")![Screenshot 2024-07-28 at 7.22.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338381i408C80594C30A8A8/image-size/large?v=v2&px=999 "Screenshot 2024-07-28 at 7.22.43?PM.png")![Screenshot 2024-07-28 at 7.23.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338379i9667F21E0560A285/image-size/large?v=v2&px=999 "Screenshot 2024-07-28 at 7.23.00?PM.png")


author: LBL
body: [@shib saha](/t5/user/viewprofilepage/user-id/4610701) thanks for solution

i do exactlly what you said but this time, the rule did not do any action

then i change the code to: duedate \>= now() AND duedate \<= endOfDay("+2") and now it work

Thanks really much for your help, i've spend 3 days to find the rule


author: Bill Sheboy
body: Hi [@LBL](/t5/user/viewprofilepage/user-id/5554391) -- Welcome to the Atlassian Community!

Adding to the suggestions...

You may want to add to the Scheduled Trigger's JQL so it does not update the priority of any already completed issues:

```
AND statusCategory != Done
```

Kind regards,  
Bill


author: LBL
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) really preciate it


Tags: automation

cloud

due-date

jira-cloud

priority
Where can I find Container issues on the Cloud?
Asked by Nitin S. Joshi:

In Data Center, we can see the option in a Story issue type![image.png](/t5/image/serverpage/image-id/338355i1E38FFADC09BEE94/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Nitin S. Joshi](/t5/user/viewprofilepage/user-id/1280158)

This is definetely an addon which you use in DC. There is no such thing as "containers" in the out-of-the-box jira functionalities.

comments: author: Nitin S. Joshi
body: Thanks Alex but then it raises a critical question. What happens to the Container issues in DC when a migration is done to the cloud? I noticed none of them show up linked to the original ticket migrated.


Tags: cloud

jira-cloud
In JIRA data center when sprint completed i need overall summery in document automatically?
Asked by M Sunil Kumar:

Hi,

In JIRA data center when I completed a sprint I need overall summery of the sprint in separate document should trigger automatically in confluence?

Regards,

Sunil Kumar M.


Answers:
author: Julien Peyrade _ Elements
body: Hello [@Bhanu](/t5/user/viewprofilepage/user-id/1830377)

Thanks for mentioning Elements Publish!

However, I must add on to your comment to say that Elements Publish is a Cloud-only app, which will not help in the case of [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445) .

On Data Center, most of the functionalities of Elements Publish are available in our other app, [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?hosting=datacenter&tab=overview), which might be better suited for this case.

Best regards,

Julien


author: Bhanu
body: Hi [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445)

You can achieve this in different ways. With the native Jira and confluence integration, you will have the option to create a page from the sprint report page on the Reports section of Jira. From there if you click create a new page (select Sprint Report Template) to link the page to the sprint automatically.

To fully automate, it will need some development. You can develop a script listener for this to trigger on the SprintClosedEvent to call the Confluence Rest API, customize the JSON data to create the page in the desired format.

Another way to achieve this is using a addon built exclusively for this use case: Elements Publish - create Confluence pages from Jira issues - [https://marketplace.atlassian.com/apps/1225519/elements-publish-create-confluence-pages-from-jira?hosting=cloud\&tab=overview\&utm_source=community\&utm_medium=forum\&utm_campaign=question](https://marketplace.atlassian.com/apps/1225519/elements-publish-create-confluence-pages-from-jira?hosting=cloud&tab=overview&utm_source=community&utm_medium=forum&utm_campaign=question)

Hope this gives you an idea to implement your use case.


Tags: data-center

jira-data-center

jira-server

server
Unsubscribe from a Filter email
Asked by Daryl Becker:

Every day I get an email for a Filter. I want to unsubscribe from this email. However when I view the Filter in Jira and click on Manage subscriptions - my name doesn't show. I see a message "You have no subscriptions for this filter.". How can I find where this email is coming from and remove it. Thanks.


Answers:
author: John Funk
body: Hi Daryl - Welcome to the Atlassian Community!

Are you the owner of the filter? If not, give the owner to check and update the subscription necessary.

comments: author: Daryl Becker
body: Ok, I can do that. But it still does not make sense. When I click on Manage subscriptions for the filter, my name does not show with the message "You have no subscriptions for this filter". Thanks.


author: John Funk
body: You should provide a support ticket to Atlassian if it is not working the way you think it should. Did the owner get you taken off of the subscription?

<https://support.atlassian.com/contact/#/>


author: Alexander Pappert
body: In manage filters you should be able to find the owner: <https://support.atlassian.com/jira-software-cloud/docs/manage-filters/>

comments: author: Daryl Becker
body: I see who the owner is. But when I click on Manage subscriptions for the filter, my name does not appear and there is a message: "You have no subscriptions for this filter".

Expecting to see my name there so I can delete it.


author: PRATHYUSHA DONTHULA
body: Hi [@Daryl Becker](/t5/user/viewprofilepage/user-id/5554087) ,

Could you please upload the screenshot of the filter details your viewing?


Tags: cloud

jira-cloud
Change of payment Method
Asked by thinkbridge Customer Support:

My credit card info in the billing section has expired. I need to update the card details. I am not able to see the link to update it.


Answers:
author: Trudy Claspill
body: Hello [@thinkbridge Customer Support](/t5/user/viewprofilepage/user-id/5553967)

Welcome to the Atlassian community.

Can you provide links to the instructions you are following? And can you also tell us at what point in the instructions your experience doesn't match? If you can provide screen images of what you see that would also be helpful. Make sure that you blur private information.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Integrated Roadmaps and Dependencies
Asked by JS:

Hi -

As an overview, I am standardizing some reports for a group that has 12 Product Lines. Each Product Line has 10-15 teams under it, each working on a scrum framework. The Product Lines use Milestones and MVIs as issues types. The teams use Epics and Stories. Each Product Line has it's own Jira project. The teams within the Product Line share a Jira project. They are linked using the parent link.

I am trying to build an integrated Roadmap showing the MVIs for all the product lines as well as a dependency report that spans all 12 product lines. The dependency reporting in Jira Roadmap/Plans view is not feasible as it's pretty cumbersome. I need something executive level.

I have both Tableau and PowerBi as options. I'm not skilled in either.

Any thoughts? It's a lot of data (about 100 teams working on two week sprints). The teams have what they need but my ability to pull clean, high level reports for across the organization is the struggle.

J


Answers:
author: Kit Friend
body: [@JS](/t5/user/viewprofilepage/user-id/3561135) I'd start with what the executive level would be hoping to see to be honest - in my experience different stakeholders mean quite different things by what they'd expect in a 'high level' report and they're often asking for quite a lot of narrative interpretation.

At the scale you're talking you probably need to take a look at something like Jira Align rather than just stacking Jira projects: <https://www.atlassian.com/software/jira/align>


Tags: data-center

jira-data-center
Can we create a field to house the userid that was removed as part of cloud version
Asked by Donna Bacich:

We use a tool to sync bugs between Jira and ALM once we upgrade to cloud version our syncing stopped working because ALM does not have the email address - it uses the userid which is no longer in Jira. we were wondering if we can add a custom field to the user profile data in Jira to house the userID.

thank you.


Answers:
author: Trudy Claspill
body: Hello [@Donna Bacich](/t5/user/viewprofilepage/user-id/5553880)

Welcome to the Atlassian community.

Are these Managed user accounts? Apparently for those you can add properties, though I have not actually tried it.

<https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/>

comments: author: Donna Bacich
body: Thank you. I will research and reply back with outcomes.


author: Donna Bacich
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) my Jira Admin is asking two questions, can you help to answer?

*Two questions for customer support:*

1. *Is it possible to bulk update user properties?*
2. *Can you extract reports including this user property field?*


author: Trudy Claspill
body: Hello [@Donna Bacich](/t5/user/viewprofilepage/user-id/5553880)

To be clear, I am not customer support for Atlassian. I am just another user of the products.

1. As per the documentation there is no UI for bulk updating user properties. Also note in that document it mentions that the REST API for modifying User Properties do not reference the User Properties that can be managed through the UI. I have not actually tried to manage User Properties with either method.

2. What reports are they trying to extract? How do they want to extract that data (API, UI, ...)?


author: Donna Bacich
body: thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) appreciate the guidance and clarification


Tags: cloud

jira-cloud
would like automation on the most recent sub-task created
Asked by Mike Espitia:

Hello team,

I am trying to run an automation that will check the most recent sub-task and match the story status to it. Currently the automation i have is running on every sub-task the story has and this it running up my automation usage % per month.


Answers:
author: Mike Espitia
body: Here is a screen shot of the automation. However this automotion is looking at every sub-task per story. SO I have multiple agents working on each sub-task once there change the flow it will run the automation.

![Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338363i8000459FA45B2E0B/image-size/large?v=v2&px=999 "Jira.jpg")


author: Bill Sheboy
body: Hi [@Mike Espitia](/t5/user/viewprofilepage/user-id/5375552)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Triggered rules only count for "usage" when they perform certain actions, and so if you add conditions to your rule that will help manage usage. To learn what counts toward "usage", please review this documentation: <https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/>

Regarding performing the updates only with the most recently created subtask, you could use Lookup Issues with JQL to find the subtasks and ORDER BY Created DESC. Then grab the first one for comparison before the rule proceeds.

Kind regards,  
Bill

comments: author: Bill Sheboy
body: Please try to stick to one thread when responding. That will help others in the future see if there are multiple solution approaches to solve the problem.

From what you describe, perhaps someone has enabled this option at the top of the rule: *"Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule."*

If so, disable that so only the initial transition from the trigger issue will make updates...and so not re-trigger the rule recursively.


Tags: cloud

jira-cloud
BAA Form
Asked by Daniel In:

I'm trying to sign the BAA form and followed the instructions given on this site but getting an error message.

Instructions:

[Sign a Business Associate Agreement (BAA) \| Atlassian Support](https://support.atlassian.com/organization-administration/docs/sign-a-business-associate-agreement-baa/)

Error Page:

![Picture1.png](/t5/image/serverpage/image-id/338289i0A1A7405906B3A47/image-size/large?v=v2&px=999 "Picture1.png")


Answers:
author: Trudy Claspill
body: Hello [@Daniel In](/t5/user/viewprofilepage/user-id/5513934)

Did you try again later, as advised by the message?

If you are still having an issue then I recommend that you open a support case with Atlassian Support at <https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
I need a one to one session to learn how to use Jira
Asked by TheCoolestMalak:

I am a college student and I really need it, it would be really nice if someone can help me out


Answers:
author: Jack Brickey
body: hi [@TheCoolestMalak](/t5/user/viewprofilepage/user-id/5553873) , welcme to the community. Atlassian has some great free training content here - <https://university.atlassian.com/student/catalog>

cheers!

comments: author: TheCoolestMalak
body: Thanks [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)


Tags: cloud

jira-cloud
how do I Delete user
Asked by Dilip Angal:

I have more users than the free plan allows

How do I get rid of some of the users?

I can suspend them but not delete them


Answers:
author: Trudy Claspill
body: Hello [@Dilip Angal](/t5/user/viewprofilepage/user-id/5553869)

Welcome to the Atlassian community.

Have you referred to this documentation?

<https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/>

You must be an Organization Admin to remove a user entirely.

If you suspend the user's access they will no longer be counted against the user total for the product. You can un-suspend their access at a later time.

If the users should be removed entirely you will have to have an Organization Admin do that.


author: Nicolas Grossi
body: [@Dilip Angal](/t5/user/viewprofilepage/user-id/5553869) Welcome! What is your identity manager ? AD? other?


Tags: cloud

jira-cloud

not-applicable

user-management
Cannot add thumbnail images to Testing notes or any section
Asked by Elizabeth Philip:

We have Testing notes added to the Jira , cannot add any images to that section.


Answers:
author: Mikael Sandberg
body: Hi [@Elizabeth Philip](/t5/user/viewprofilepage/user-id/5553833),

Welcome to Atlassian Community!

Is testing notes a paragraph custom field that you have added? If you are looking to make it a rich text editor so that you can add images as part of the text then you need to go to Project settings \> Issues \> Fields. Click on the pencil to edit the field configuration, locate the field and click on Renderers. If you change it to Wiki style it will enable the rich text editor for the field.

![Screenshot 2024-07-26 at 2.02.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338273iDC4C5825961FE40E/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 2.02.39?PM.png")


Tags: cloud

jira-cloud