Cloud to Server is not pulling in the Space and User information
Asked by Chris Overton:

So here is my situation:

I have been using a trial license for Confluence Cloud. I've convinced the powers that be in my company to buy a Server license so that we can locally host and administer our Confluence installation. I've gotten the Confluence installation installed and working correctly. I can log into the Confluence site through the IP address and Port established during installation. I can make Spaces, User accounts, etc.

Now I am trying to pull all the information down from the trial Confluence Cloud site into the locally hosted Confluence Server. I have exported the Cloud Site using the "Create Backup" tool as described in the links below. I have then taken that file and placed it in the .../Atlassian/Application Data/Confluence/restore/ directory and then performed a "Restore From Backup" on the Confluence Server. When the bar reaches the "Complete", I get automatically logged out of the Confluence Server. I've then gone in and reset the recovery password to regain access to the Confluence Server (after stopping the service and performing a manual restart).

I can now see that all the aesthetics have successfully pulled in from the restore. The Site Name has changed, the site colors and logos have all changed. However, none of the Spaces, attachments, or Users have successfully been restored. Am I missing something?

I've gone through the Support articles here:

[Migrate from Confluence Cloud to Server](https://confluence.atlassian.com/doc/migrate-from-confluence-cloud-to-server-298979321.html)

[Restore Passwords To Recover Admin User Rights](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html)


Answers:
author: Chris Overton
body: Shannon,

Thanks for your response!

After some combat, I figured out that the software was doing everything exactly as it was designed. The issue turned out to be operator error...

For anyone else that stumbles across this Question with a similar issue, here it goes:

The recovery_admin User does not have permissions to see any of the Spaces by default. This causes Confluence to show up as if it were empty. On the Confluence Server UI, in the User Administration area the Users do not show up as a list until you click the "Show all Users" button. When you do that, you may need to correct all of the Usernames because they pull in as a jumbled string. Once you do that, you should be able to log in as your regular User account with all of the Spaces and Pages corrected.

Cheers,

CO

comments: author: Shannon S
body: Hi Chris!

Thank you for letting us know how you were able to solve it. You'll definitely be helping some users in the future with this explanation! :)

Take care, and have a pleasant rest of your week.

Regards,

Shannon


author: Shannon S
body: Hello Chris,

Welcome to Atlassian Community! It's nice to have you.

I would recommend first that you [rebuild the Confluence index](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html). It will require you to stop and start Confluence.

If this doesn't help, then something might have gone wrong with the migration. You would want to check [your server logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) from during the migration to see if there are any clues as to what might have failed. Feel free to share that here and I can help you look into it. If you're not able to paste the logs here for any reason, you can also use Dropbox or [Pastebin](https://pastebin.com/).

Regards,

Shannon

comments: author: Chris Overton
body: Thanks Shannon. This was great advice. I tracked the issue down to a different...slightly simpler cause. See my response below!


Tags: confluence-cloud

confluence-server

server