youngmon/atlassian-qna huggingface dataset:
Uptime History Bug on desktop device - no calendar picker
Asked by Amjid Khan:

Hi,

As per this article

<https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/>

Seeing history you add /uptime to the URL to get the date picker. Do you know this doesn't work on desktop device in a normal browser?

It appears only on my iphone.

This is pretty urgent will this be fixed?

I know that if I do select the uptime tab, and select another component than the default one I can see an ID gets added to the URL where I can add ?page=2 but this isn't really great.


Answers:
author: Rafael Meira
body: Hey Amjid,  

To see the history add/uptime on a desktop device in a browser should work perfectly, it would be great if you could maybe open a direct ticket with our support at [Support](https://support.atlassian.com/opsgenie/) so we could understand if this is a browser issue on your side or something on our side.  

Best,  
Rafa
Is it possible to add subgroup in a component group?
Asked by Mehvish_Ahmed:

We have two componet groups ARES Kudo and ARES kudo Regions, I want to add ARES Kudo regions in ARES Kudo group, how can I achieve this, can I do it with CSS custom page?

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/227438iC7F298FBAA46AB17/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Alan Violada
body: Hey there, Alan from the Statuspage support team here, thanks for reaching out with this question.

While this functionality is unfortunately not available currently, we do have an open **Feature Request** that is being reviewed by our engineering team regarding adding additional levels/layers of component group options. If you ever need to reference the request to ask about its progress, the number is **STATUS-43**.

In the below link you can also read about our feature implementation policy if you like:

<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

Regarding using custom HTML/CSS/Javascript to implement this, I believe it should be possible yes, although we do not have an official implementation to provide as of right now. More information on using custom code on Statuspage:

<https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/>

Let me know if you have any questions, or anything else we can try to assist with. Sorry for not bringing better news about this for now!

Regards,  
Alan


Tags: component

group
Not able to get response in custom api after added status page web-hook
Asked by Kunwar Vaibhav Singh:

I have subscribed to a custom API in the status page webhook and once the component goes down or up, I expect to call our custom API. But I didn't get any response. Please help us.

API : [http://hostname:port/statuspagewebhoookresponse](http://hostname:port/statuspageresponse)

Method: POST


Answers:
author: Rafael Meira
body: Hey Kunwar, How are you?  

Rafa here from the Statuspage support, I will send you a few directions for you to test your side, in case you still have issues, I recommend opening a ticket with our support team for a proper case review and support :)  

Have you followed this link for the API call? <https://developer.statuspage.io/#tag/components>   

I don't see any errors in your nonresponse, could you send it? I could have a better idea by looking at the script.  

Best  
Rafa  

<br />

comments: author: Kunwar Vaibhav Singh
body: Hi Rafa,

Thank you for your response.

Yes, I have followed the status page API documentation but still facing an issue. I have just added a custom API in the status page webhook section and put components down and up but did not get a response from the webhook API which I added on the status page webhook section. Our custom API in java there I have added a log to print data whatever we will get from the status page.

Thanks,

Kuvar Vaibhav Singh


Tags: cloud
Can I send notifications from an internal statuspage to our Slack and Teams environments?
Asked by Chris Portinga:

I have a significant internal statuspage setup and would like to send incident and maintenance notifications to Slack and Teams channels. I see various small comments and notes in places but it doesn't appear to be a major or common request that makes this answer clear. Is there a clear answer, yes or no, and if yes what are the instructions. Thank you!!!


Answers:
author: Chris Portinga
body: The approach I took was to use the admin portal and directly add the Team and Slack channels as email subscribers.


author: Jason Campbell
body: Another option would be to grab your teams channel email address (hit the ellipses next to the channel you want to snag the email address for) and then subscribe the email address to your Statuspage.

comments: author: Chris Portinga
body: [@Jason Campbell](/t5/user/viewprofilepage/user-id/4588561) Statuspage requires an email confirmation and the only way I know to circumvent that is to use the bulk upload of subscribers feature. There is a banner on the information page from Atlassian that this approach will not work for Slack, but I'll try it and see what happens for both Slack and Teams and update this thread.

<https://support.atlassian.com/statuspage/docs/import-subscribers-via-csv/>


author: Chris Portinga
body: [@Jason Campbell](/t5/user/viewprofilepage/user-id/4588561) as a review, using the published statuspage to subscribe using emails requires a confirmation, which can't be done from the Teams or Slack channels. I reminded myself that I can manually add subscribers without a confirmation by either the bulk load, or directly in the admin console. I've added both Slack and Teams channel subscribers successfully. TIP for the next person...


author: Howard Nedd
body: Hi [@Chris Portinga](/t5/user/viewprofilepage/user-id/5084570) ,

There's a statuspage.io app in Teams. Please have a look here for the instructions. It is pretty straight forward: <https://appsource.microsoft.com/en-us/product/office/WA104381592?tab=Overview>

Regards

Howard

comments: author: Chris Portinga
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) this integration I understand is for interactions targeted at directing messages to your statuspage, not for configuring messaging coming from your statuspage into a channel. If I'm incorrect in this, I would appreciate hearing. TY!


author: Howard Nedd
body: In that case [@Jason Campbell](/t5/user/viewprofilepage/user-id/4588561) 's proposal would help you.
Managing Business Hours for services
Asked by Elias Peppas:

Hello,

When a service is 24/7 operational but not always available due to Business Hours is there a way to manage this ? Is there a status assigned that will mark the service as outside Business Hours but not count as outage or any other issue?

For example a service is weekdays accessible (Business Hours) from 01:00 to 11:00 but outside this timeframe is not accessible due to Business Hours. Also how can you exclude weekends or holidays? For example a Business Hours Schedule that applies to all days and somehow exclude weekends and some other days (holidays).

Best Regards


Answers:
author: Darryl Lee
body: Hi [@Elias Peppas](/t5/user/viewprofilepage/user-id/5079469),

This is Darryl. I am here to help.?

Please note that Statuspage is for the communication for **the health of service/component at all times**, so it's presumably monitoring regardless of the time of the day/week, under this premise, there is no way to set up the holiday schedule.

From the page subscriber's perspective, we are not quite sure about the importance/information that can be interpreted from this request, because, when there is an incident occurred or a component's status has changed, it should mean the same to the subscribers regardless of the time (business hours, holidays, and so on) of this event.

Please help us understand this request so that we can help you better accordingly.

Thank you.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Elias Peppas
body: Thank you for your prompt reply :)

best regards


Tags: cloud
What are the Unconfirmed subscribers?
Asked by Fanny Mauranges:

What are the Unconfirmed subscribers?


Answers:
author: John M
body: Hi [@Fanny Mauranges](/t5/user/viewprofilepage/user-id/4773342) ,

When a user subscribes to any Statuspage, they are sent an email with a link to confirm their subscription. Until that step is completed, the user is an 'unconfirmed subscriber.'

comments: author: Fanny Mauranges
body: Ok, thank you John!


author: Jamie Vaughn
body: If a user uses an email distribution and they don't confirm their subscription, will they get removed or not get notices?


author: John M
body: [@Jamie Vaughn](/t5/user/viewprofilepage/user-id/4295584) The process would be the same for distro lists, they would still need to activate the subscription by confirming - they would remain in 'unconfirmed' status.


author: Jamie Vaughn
body: Understood, when unconfirmed does that also limit the type of communication they receive until they are confirmed?


author: John M
body: yes, they would not receive any notifications (regardless of type) until they are confirmed.


author: Jamie Vaughn
body: Thanks, this helped a lot.


Tags: cloud
Remove user quarantine status in Audience specifc page
Asked by NedH:

During testing some of our users were flagged as quarantined. This is an audience specific page.

How do we remove the quarantine status?


Answers:
author: Egor
body: Hey NedH,   

Thanks for reaching out to the Atlassian Community!   

Quarantined subscribers are a result of users either marking us as spam, being undeliverable in some way, or being bounced back to us by firewalls. If any of these things happen, we could end up quarantining a subscriber.

What I would recommend is to have those users that ended up in quarantine to go and resubscribe to the Statuspage as this will remove them from quarantine. I would also recommend looking at your mail logs to see whether something was causing this to happen if the user is within your company. Removing the cause of why they were potentially placed in quarantine will prevent them from being quarantined again. The most common thing we end up seeing is that the user marked the notifications as spam.   

Please let me know if you got any other questions, I'll be happy to assist.   

Best Regards,  
Egor


Tags: cloud
How do I create an incident and subsequently assign to another user for the update the status?
Asked by Kenny CH Tan:

Hi, how do I create a incident in Atlessian Statuspage and subsequently assign to another user so that the person can follow-up closely update the different stages of the incident until closure (resolution)?


Answers:
author: Darryl Lee
body: Hi [@Kenny CH Tan](/t5/user/viewprofilepage/user-id/5059374),

This is Darryl. I am here to help. ?

Sorry that I am not quite sure about this inquiry. On Statuspage, there is no such field to assign an Incident to any specific user at any stage (for example, incident creation).

It's the shared responsibility for the Team Members/Employees to maintain the status of the incident.

Hope this is helpful.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Kenny CH Tan
body: Hi Darryl, thank you for your response. Let me try to explain my inquiry again.

Basically when an incident happens in the organization, we need to inform a group of subscribers. I will create an incident and set it to "investigating" stage with the relevant message. However for the subsequent stages (identified, monitoring and resolved) of the incident, I would like to handover/assign another user/colleague (since I have the admin rights) to update the different stages accordingly. Can Atlessian Statuspage do that? Meaning I start/create an incident and handover to another user to update the different stages of the same incident. Hope I'm clearer now with my inquiry. Thank you.


author: Howard Nedd
body: Hi [@Kenny CH Tan](/t5/user/viewprofilepage/user-id/5059374) ,

In Statuspage you don't have the option to assign an incident to a user. It is not needed. You should make sure that every team member has the right permissions to update/manage incidents on the statuspage by setting up their permissions. This will enable them to update incidents on the statuspage.

If you really want to assign users you should look at the integration between Statuspage and Opsgenie. Or Statuspage and JSM.

Hopefully that helps.

Regards,

Howard


Tags: cloud
Is status page has any feature to import calendar into Outlook, google etc...
Asked by Ramakrishna Penaganti:

Hi Team,

i am evaluating this status page product capacities to introduce in my organization. I personally like this product and however i have additional requirements. below are the features am looking for.

1. import calendar into Outlook, google etc.

2. During subscription it has only email option. is there any way we can add additional fields to differentiate the customers and send communication only for impacted customers.

3. Option to maintain severity levels of incident or issue.

Best Regards

Rk


Answers:
author: Egor
body: Hey Ramakrishna,   
Thanks for reaching out to Atlassian Community!   

Please find the answers below:  

1. I'm afraid that you won't be able to import Statuspage incidents history to your Outlook, Google or any other calendars. What you can do instead is to get all the data using our API. Please see the following topic to find out how to export all the incident data - <https://community.atlassian.com/t5/Statuspage-questions/Export-Data-Report-on-historical-availability/qaq-p/1785703>   

2. Yes, you can enable more than email options, such as SMS, Webhook, Twitter, Slack notification and also RSS Feed. Please see the following article to see more details - <https://support.atlassian.com/statuspage/docs/enable-subscribers/>

3. When creating an incident, you can select the level of severity of it and its impact.   

Please let me know if you got any other questions.   

Best Regards,

Egor
Merging 2 crowds/upgrading
Asked by Cyril Philemon:

There are 2 versions of Crowd setup for 1 Jira instance. 1 acts as a middleman(don't know why, I inherited this setup) between the main Crowd application and Jira.

Main Crowd is running version 2.2.4(yes I know, stupid old) while middleman is running 2.11.  
I have been tasked with looking into merging the 2 crowds into 1 but unsure if I should do an upgrade first or merge first.  

Main crowd has several applications connected to for authentication than need to be preserved. From what I gather middleman crowd is just there to pass information from Jira to Main crowd.

Any suggestions would be appreciated


Answers:
author: Gaurav
body: Hi [@Cyril Philemon](/t5/user/viewprofilepage/user-id/1148113) ,

From the setup, you explained it hard to understand what was the reason that the main crowd wasn't connected to Jira directly.

You should go through the upgrade notes of the version you are planning to upgrade to.

Right now, I cannot tell you more, you can raise a support ticket and our support team will help you migrate to a supported version of Crowd.

Thanks,

Gaurav
Updating the statuspage as operational only once
Asked by Joseph Matan:

Hi,

What would be the behavior if I update the statuspage as operational only once ?

I would expect that there should be some configurable timeout, so if I won't update the statuspage till the timeout exceed, then the statuspage display a major outage.

Thanks


Answers:
author: Rafael Meira
body: Hey Joseph,   

Thank you for your question - I will try to answer in a short way, if I don't make sense, please tell me :)  

So, Statuspage works as it gets updated, from a component manually created or a third-party one.  

Let's say your page is active and you have 5 components working, these components will continue to work until receiving updates, manually or via a third party.  
You could create incidents, maintenance, or schedule maintenance that will effect the operational status directly.  

Let me know if you have any specific questions.  

Best,  
Rafa  


Tags: cloud

heartbeat

uptime
Authenticating customers from JSD using Crowd
Asked by Zack Loveless:

Hello,

Our company runs our own IdP solution (IdentityServer4 - IDS4 for short; OIDC login) that our customers authenticate against. We're looking for a solution to authenticate our future and existing users against our IdP. However, I noticed that is the only supported type in Atlassian Access (currently using Cloud) is SAML. I also noticed that Crowd supports OIDC, so that got me intrigued.

My question though is whether I can have customers authenticate against Crowd for JIra Service Desk access? Do we, in this scenario, need to pay for each customer as a user license in Crowd?

Thanks in advance for the assistance!


Answers:
author: Jon Espen Ingvaldsen Kantega SSO
body: Hi [@Zack Loveless](/t5/user/viewprofilepage/user-id/3201821)   

SSO apps on the Atlassian Marketplace allow JSD customer to login through an Idp. The following link shows OIDC apps: <https://marketplace.atlassian.com/search?query=openid%20connect>

I work for Kantega SSO, one of the OIDC app vendors. Our very new app, [https://marketplace.atlassian.com/apps/1220417/k-sso-oidc-openid-connect-jwt-jira?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1220417/k-sso-oidc-openid-connect-jwt-jira?hosting=server&tab=overview), should allow both agents and customers to login to JSD. We do not have a specific guide for IDS4 yet, but if you know the discovery URL, client id and secret you should be able to set it up through the generic guide.  

![Screenshot 2019-06-11 at 09.21.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/57175iDEB27A190AA546C6/image-dimensions/591x433?v=v2 "Screenshot 2019-06-11 at 09.21.08.png")  

Please reach out to our [support team](https://kantega-sso.com/support/) if you want a demo or need assistance with your IDS4 setup.  

Regards,  
Jon Espen  
Kantega SSO

comments: author: Zack Loveless
body: Thanks for the answer, this helps me get a better picture of what I need to look at.


Tags: licence
Could you please provide the configurations that needs to be done for Grafana to use CROWDID
Asked by ad syedshaheazali:

We are planing to add CROWDID to login to GRAFANA. But in Grafana what configurations needs to be done for accessing CROWDID.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

That's need to be done from Grafana side :)
Crowd starts with error
Asked by BT-EGM:

Hi,

When Crowd started, I'm getting SQL Constraint error as follows;

Caused by: java.sql.SQLException: Constraint already exists: FKAD5HDVSJWPAH0OJNR  
AAQT2VQS in statement \[  
alter table SITEAPPROVAL  
add constraint FKad5hdvsjwpah0ojnraaqt2vqs  
foreign key (PROFILE_ID)  
references PROFILE\]  
at org.hsqldb.jdbc.Util.sqlException(Unknown Source)

Caused by: java.sql.SQLException: Constraint already exists: FKHB62I9MD6E0P9OPG5  
7UYII4B3 in statement \[  
alter table SITEAPPROVAL  
add constraint FKhb62i9md6e0p9opg57uyii4b3  
foreign key (SITE_ID)  
references SITE\]  
at org.hsqldb.jdbc.Util.sqlException(Unknown Source)

Caused by: java.sql.SQLException: Constraint already exists: FKQAF1TEP0XTTUBL9E3  
LKRM3FQK in statement \[  
alter table SITEAPPROVAL  
add constraint FKqaf1tep0xttubl9e3lkrm3fqk  
foreign key (USER_ID)  
references OPENIDUSER\]  
at org.hsqldb.jdbc.Util.sqlException(Unknown Source)

Please Help Us, Thanks in advance.


Answers:
author: Gaurav
body: Hi [@BT-EGM](/t5/user/viewprofilepage/user-id/2407676) ,

This is just harmless errors in Crowd, which you will see if you are running a version newer than 3.3.0.

This is something which you can ignore, there is a public-facing issue for this already to suppress this DDL error logs.

Thanks,

Gaurav

comments: author: Christian Schlaefcke
body: Hi [@Gaurav](/t5/user/viewprofilepage/user-id/1177576), can you post the issue link, please?
Import of Jira users into Crowd fails due bad SQL grammar
Asked by tlmueller:

I get the following error when trying to connect JIRA 8.1 as an application in CROWD 3.4.5:

java.lang.RuntimeException: org.springframework.jdbc.BadSqlGrammarException: StatementCallback; bad SQL grammar \[SELECT groupname from groupbase order by groupname\]; nested exception is org.postgresql.util.PSQLException: ERROR: permission denied for relation ![configuration.png](/t5/image/serverpage/image-id/57023i22238460CF558F41/image-size/large?v=v2&px=999 "configuration.png")groupbase Location: File: aclchk.c, Routine: aclcheck_error, Line: 3410 Server SQLState: 42501

In the following links, there is (in my opinion) another reference to that problem:

<https://confluence.atlassian.com/crowdkb/can-t-import-users-from-jira-using-sql-server-database-162038245.html?_ga=2.235353153.1794695561.1560079101-1837934545.1560079101>

<https://jira.atlassian.com/browse/CWD-3293>

Postgres config:

Name \| Owner \| Encoding \| Collate

jira \| admin \| UTF8 \| C.UTF-8 \| C.UTF-8

List of schemas

Name \| Owner

--------+----------

public \| postgres

Could anyone give me a hint, what I might do to resolve this import issue?


Answers:
author: Andy Heinzer
body: Hi Timo,

It looks like you are running into a problem when trying to import these Jira users into Crowd. Given the nature of your SQL error it looks like this is a SQL permissions issue though.

I can see in your screenshot that it looks like Crowd is trying to connect to the Jira database with a SQL username of 'crowd_support'. However it looks like the jira database is owned by a SQL user named 'admin'. So in this case, I would want to try to use the same SQL user that Jira is using when it starts up. I think that would be this admin account, but if we're not sure, one quick way to see what Jira is using is to seek a peek at the

[$JIRAHOME](https://confluence.atlassian.com/adminjiraserver/jira-application-home-directory-938847746.html)/dbconfig.xml

file. This file holds the SQL database connection string that Jira uses to connect to that database when it starts up. I would try to use the username and password found in that file when you then have Crowd try to import that data. This way we know when Crowd tries to do this import, it will be using the same SQL credentials that Jira uses to operate.

Please let me know if this helps, or if I have misunderstood some aspect of this problem here.

Thanks

Andy
Crowd SSO with MS TMG or MS WAP
Asked by Patrick K?hler:

Hello,

we are testing Crowd for Single Sign On in our Windows Domain and having troubles to get it working. Or better we are having trouble with NTLM forwarding from our MS TMG or Web Application Proxy to the Crowd Server. Does anyone knows if this work?

We have a pre authentication coming from our MS Thread Management Gateway or Web Application Proxy and would forward this login informations to the Crowd Server to automaticaly sign in to Confluence and Jira. Will or does this work?


Answers:
author: Gonchik Tsymzhitov
body: How about wrap via kerberos tickers


Tags: confluence

jira

ntlm

sso
Bulk update usernames in crowd without using REST API
Asked by Rupa Jain:

Is there a way to Bulk update usernames in crowd without using the REST API?

Is it advisable to make the change directly to the crowd Database? If yes what tables would get impacted or what should be the procedure used in this scenario?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Why not use the REST API? It's the right way to do this sort of thing. It's no more difficult to use than writing a script to edit the database. I would not recommend hand editing the database.

See this [Improvement](https://jira.atlassian.com/browse/CWD-3388) request for the details on how to do it in the REST API. The [Jira REST docs](https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/) give examples on how to manipulate the API using curl. This same method works for Crowd. It's easy to write a script with a loop to walk a list of users and make this kind of change. We do this regularly for our clients.


Tags: crowd-administration

jira-administration