youngmon/atlassian-qna huggingface dataset:
Remove big files in confluence
Asked by eprovorov:

I have lack of storage issue in confluence, after exploring some spaces and it's attachment I didn't find any huge files but as I see total spaces size is 9Gb instead of required files, how to detect each space storage utilisation and where are these big files


Answers:
author: eprovorov
body: Thanks a lot. I've fixed it manually, spending sometime surfing spaces and exploring attachments and their bins, it's a pity that to reach such simple goal I have to use extra addons and something like that


author: Barbara Szczesniak
body: [@eprovorov](/t5/user/viewprofilepage/user-id/5118501) I found a related question that might help you: <https://community.atlassian.com/t5/Confluence-questions/Why-do-I-get-notices-of-20-2GB-storage-usage-in-a-Space-with/qaq-p/2517298>

There are also a few other similar questions with answers if you search in the Confluence Questions area.


author: Mattia _bitvoodoo ag_
body: Hello [@eprovorov](/t5/user/viewprofilepage/user-id/5118501)

The [Viewtracker](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=cloud&tab=overview) app in the Atlassian Marketplace comes with useful reports on this topic.  
On the one hand, you have the new [Instance Report](https://www.bitvoodoo.app/blog/manage-licenses-and-storage-in-confluence/) which tells you which Spaces are registering the largest increase in attachments and data storage usage. It also provides an overview of the number of attachments that are viewed or downloaded in the desired date range.

The [Attachment Report](https://docs.bitvoodoo.app/viewtracker-analytics-for-confluence-cloud/attachment-report) or the [Content \& Usage Report](https://docs.bitvoodoo.app/viewtracker-analytics-for-confluence-cloud/content-usage-report-content) helps you to identify which files are the largest, which are viewed, and which are not consumed.


author: Kseniia Trushnikova
body: Hi [@eprovorov](/t5/user/viewprofilepage/user-id/5118501),

You can find all space attachments and sort them by size in **Space settings \> Manage content \> Attachments**.

Unfortunately, I couldn't find any API that could retrieve attachment metadata from spaces, so perhaps marketplace add-ons can help you find out the total number of attachments. I took a quick look and this addon might be for you: [https://marketplace.atlassian.com/apps/1222381/attachments-manager-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1222381/attachments-manager-for-confluence?hosting=cloud&tab=overview)


Tags: cloud

confluence-cloud
Deck of cards macro not showing up
Asked by S:

I'm using confluence cloud on a personal account and I noticed that the "deck of cards" macro doesn't show up to me at all. I've been using it on the company's page but can't seem to find it on my personal. Any reason why this is happening? Any way to fix it?


Answers:
author: Trudy Claspill
body: Hello [@S](/t5/user/viewprofilepage/user-id/5410047)

The "deck of cards" macro is not native to Confluence. It is available when a specific third party app is added to the Confluence Cloud instance.

You could check with the admins of the company's Confluence system to find out which app that is.

It may be this one:

[https://marketplace.atlassian.com/apps/245/composition-tabs-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/245/composition-tabs-for-confluence?hosting=cloud&tab=overview)

comments: author: S
body: Thank you! Seems like the app that had the "deck of cards" no longer exists for the cloud server cause it got replace with the one on the link above.


author: S
body: As an update: I've been trying to create a "tab" (deck of cards) but it doesn't allow me to put any confluence fields on the table. Like there isn't an option to add anything apart from just changing the format of the text plus I can only input text or images, which defies the purpose of what the "deck of cards" was doing. Sadly, is not the same feature, it doesn't allow to add anything from confiforms.  

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/307764iA5443B9001321976/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

confluence-cloud
How to find out the default jira global admin?
Asked by Felipe Rocha:

How do I find out the default jira global admin and reset it? The person who created the account is no longer in the company and I cant find what is the email address associated with the admin account.   

What is the right process? I tried to open a request but it says only the Admin can submit a request.   

Thanks,


Answers:
author: Trudy Claspill
body: Hello [@Felipe Rocha](/t5/user/viewprofilepage/user-id/5434291)

Welcome to the Atlassian community.

Have you already tried contacting the individual that set up the Atlassian Cloud Organization for your company? That is the first step you need to take.

If it is an email account that is managed by they company, they can reactivate the account (if it was disabled) and reset the password to enable you to login.

If the person used a personal account, your only recourse is to work with that person to have them add additional administrators/contacts to the organization.

Refer to the response on [this post](https://community.atlassian.com/t5/Jira-Software-questions/Our-administrator-left-the-company-how-can-I-gain-admin-access/qaq-p/2256053) from Atlassian Team member [Earl McCutcheon](https://community.atlassian.com/t5/user/viewprofilepage/user-id/502460)


Tags: cloud

confluence-cloud
Confluence Team Calendar Jira Issue Dates Custom View
Asked by Lisbon Cruz:

Hello. I created a Confluence Team Calendar to be able to get our PTO requests from Jira so each team in the department can see who will be on PTO. I was able to set it up properly with the right JQL, however, the way the jira ticket is created, it pulls a lot of information in the summary field. Our users and management only want to show the names of the users who requested the PTO (highlighted in the attached picture.

![jira issue date.png](/t5/image/serverpage/image-id/307555i41FCAAA7BF9623C2/image-size/large?v=v2&px=999 "jira issue date.png")

I was thinking maybe there might be a way to do this in JavaScript? I have done a couple of scripts but just to hide the HTML classes, but not to actually change the value. I used dom explorer and found span class="fc-event-title". I also found different classes when I hover next to the event named button class="fc-event fc-event-hori fc-event-draggable fc-event-start fc-event-end jira-issue ui-draggable ui-draggable-handle".

Is there any way to change this view?


Answers:
author: Laurie Sciutti
body: Hi [@Lisbon Cruz](/t5/user/viewprofilepage/user-id/1138777) \~ is there a particular reason you are creating PTO requests as Jira issues? Is this due to some approval process you have implemented? I'm guessing you implemented something as outlined [here](https://community.atlassian.com/t5/App-Central/How-to-set-a-Jira-approval-workflow-for-vacation-requests/ba-p/2117392)? Interesting as that would be a great way to track and feed into Confluence but I don't believe you can customize the Calendar entries to trim or exclude the Jira issue Summary. Maybe train users to use the existing Jira date fields to capture the PTO dates? These would feed into Calendars nicely. Or you can try to implement some Jira automation to auto-format the Summary to be something like: \<Reporter\> \<type of leave\> \<start date\> - \<end date\>

comments: author: Lisbon Cruz
body: Hi Laurie! Yes this is to track PTO days. The project is actually not my own and it's agency wide (government agency) so I can't really make much edits on the project without getting approval. My department doesn't want for everybody to be able to see the summary in the leave calendar, only the name as it provides personal info on PTO that they may not want others to see.  

I was thinking as a backup plan to put some kind of automation, maybe in workflow that if the PTO request falls under our department, change the summary view just for the username. Haven't tried but just a thought I had.

Curious, what do you mean by Jira automation to auto format? That may actually work. Thank you for responding :)


author: Lisbon Cruz
body: Is this what you are referring to?  
[Solved: How to format description text on automated issue ... (atlassian.com)](https://community.atlassian.com/t5/Jira-Software-questions/How-to-format-description-text-on-automated-issue-creation-rule/qaq-p/1594875)


Tags: confluence-data-center

data-center

jira
Hierarchy between epics
Asked by Yves Defossez:

Hi,

I want to use Jira to track our work progression across multiple projects. The general idea is to set up a Jira project for the upper management to keep track of their actions and to have a global overview of all the running projects.

I have created two Jira projects. One project (ABC) is designed to track major goals and work tasks for our management and the second Jira project (XYZ) is one of those major goals from the first project. The idea is that specific tasks can be tracked in project XYZ without flooding the management with standard PM tasks in project ABC.

In project ABC I created an Epic with the same name as project XYZ and linked this Epic to all the Epics from the second project to track progress. When I look at my timeline I see all the epics from project ABC with their tasks and sub-tasks and a small progress bar. However this progress bar can not be seen on the Epic which is linking to the other project.

Is there a way to get this progress bar to show up or are there other ways to set up this linking process of projects?


Answers:
author: Hans Polder
body: [@Yves Defossez](/t5/user/viewprofilepage/user-id/5545800) ,

I see you are using Cloud Premium. This should give you the option to establish more detailed levels of hierarchy above Epics using Plans (previously called Advanced Roadmaps). See more information here: <https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-is-advanced-planning>

You could also check out Atlassian Home (previously called 'Atlas') for aligning more on OKR/company wide goals as well: <https://www.atlassian.com/software/atlas>

comments: author: Yves Defossez
body: Hi [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) ,

Thanks, I will check out Jira Plans in the mean time.


author: Hans Polder
body: [@Yves Defossez](/t5/user/viewprofilepage/user-id/5545800) ,

Cool! If you deem the question resolved, please click the 'Accept answer' button to close the question and make it visible as such for others :)


Tags: cloud

jira-cloud
Child Issue field entries have disappeared
Asked by Q2 Bookings:

I have been using Jira for a few months and have created tens of issues each with many child issues. All was working perfectly until about 10 days ago, when I had an issue in creating child issues. At the same time, when I open a child issue, all the fields that I captured data for are blank, eg Due Date, but on my Dashboards the child issues are there on the correct dates.  

However, when I capture a new Issue with child issues they no longer appear on the dashboards.

I have checked my storage and that is fine. Can anyone help.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Q2 Bookings](/t5/user/viewprofilepage/user-id/5539705)

On the issues you say that the data were erased, kindly check their history. Any change on the fields will be visible there.

Concerning the dashboard and not viewing the new issues, you have to provide more information about what is the JQL you are using on the dashboard's gadget and where you create the new issue.


Tags: cloud

jira-cloud

jira-software
how to use jira for testers
Asked by Niya Anna Shibu:

how to use jira for testers


Answers:
author: Micha? Kowalewski_SolDevelo
body: Hi [@Niya Anna Shibu](/t5/user/viewprofilepage/user-id/5545765)

Welcome to the community! There is no predefined "test case" issue type in Jira. You can create a custom issue type which will function as a test case and specify the necessary fields. However, you should evaluate your requirements to see if Jira can meet them with its existing capabilities.

If you're looking for something more complex which will meet your testing requirements you may consider the [marketplace apps for testing](https://marketplace.atlassian.com/search?query=Test%20Managment). One such application is **[QAlity Plus - Test Management for Jira](https://marketplace.atlassian.com/apps/1223344/qality-plus-test-management-for-jira?hosting=cloud&tab=overview)**, which was developed by the company I represent.

Our app enables users to easily create test cases in Jira with all the required test data.

![QA issue type.gif](https://community.atlassian.com/t5/image/serverpage/image-id/333212iE400557EFDEFABCA/image-size/large?v=v2&px=999 "QA issue type.gif")

Users can execute test cases ad hoc or within test cycles.

![qa ex.png](https://community.atlassian.com/t5/image/serverpage/image-id/336248i82CD19EAC4F6AFC8/image-size/large?v=v2&px=999 "qa ex.png")

We recently introduced a test repository that allows for managing test cases using folders. In the app, you can track test coverage through reports. There are many more possibilities.

If you have any questions feel free to contact us [here](https://soldevelo.atlassian.net/servicedesk/customer/portal/6/group/16) or if you'd like us to show you a demo of our app book a session with us [here](https://calendly.com/customer-care-xfk/qality-plus-demo).

**Remember that you can always try the app for free during the 30-days trial period.**

Kind regards,  
Micha?  
SolDevelo Team


author: Nicolas Grossi
body: [@Niya Anna Shibu](/t5/user/viewprofilepage/user-id/5545765) Welcome! It is possible! You might want to define 2 issue types: a Test Case and another called Test Execution. In the first one you set what to test and in the seccond one the execution of the test: fail or pass,etc

HTH

Nicolas


Tags: cloud

jira-cloud
After creating issue, how to open it automatically
Asked by jiangyu:

After creating issue, it will show successful information upper right corner as attachement shows , and I can clik the link go through the issue. But Is there any way when I finish creating issue, the issue I created could open automatically

![20240717-132641.jpg](/t5/image/serverpage/image-id/336012iBA2251D3A05E850A/image-size/large?v=v2&px=999 "20240717-132641.jpg")

Upper right corner


Answers:
author: Lasitha Jayawardana
body: To have a newly created Jira issue open automatically after creation, you can use a browser extension and custom script. One such extension is **Tampermonkey**, which allows you to run custom scripts on specified websites. Use ChatGPT to generate scripts.


author: YY Brother
body: Hi [@jiangyu](/t5/user/viewprofilepage/user-id/4306814)

We usually find the new created issue from here:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336014iAD03725DDAAB774C/image-size/large?v=v2&px=999 "image.png")

Hope it helps. Thanks,

YY?


Tags: data-center

jira-data-center
Looking for candidates for upcoming Jira Research
Asked by Karrie Kam:

Hello Community!

We're improving our Jira Software,that aims to**allow different teams to plan work together and identify critical moments such as launch dates or checkpoints.**

We're keen to hear from **project managers, product managers, program managers, team leads, as well as software developers and engineers.**

**Feel free to share this post and the link below with anyone you think may be interested!**

++What's involved in the research:++

* Sessions are **1 hour** and conducted over video-conference, so you can participate from anywhere around the globe.
* During the research, we'll start with a general chat to get to know you, then, we'll ask you to give an example of a typical piece of work you and your team are delivering/ have delivered recently. Then we will explore the topic further and to go through some concept ideas.
* As a token of our appreciation, you'll receive an e-gift card worth **$100 USD** within 5 business days of completing your session.

++Interested in taking part?++

Follow this link [**https://www.userinterviews.com/projects/1XjXpyYGQA/apply**](https://www.userinterviews.com/projects/1XjXpyYGQA/apply) to fill in a few more details so we can make sure you're a good fit.

If you have any other questions at all, feel free to reply to this post or email me directly on kkam@atlassian.com. We look forward to meeting you!

Cheers,

Karrie

Atlassian Agile DevOps Team


Answers:
author: Fadoua
body: Good Day [@Karrie Kam](/t5/user/viewprofilepage/user-id/5412960)

Please check with Monique Van Den Berg as I don't think this is the best place for your post.

Best,

Fadoua


Tags: cloud

jira-cloud
Automation Copy Form Failed
Asked by Jack Yang:

Hi all,

I tried to set an automation rule, when a JSM issue created, clone the issue to the other project, also attach the JSM form.

I created issue from JSM customer portal, the automation rule be ran successfully, saw the cloned issue in the other project, however, I also got 2 errors

1. When creating issue, I set the summary as {{issue.summary}}, but the cloned issue summary become CLONE - {{issue.summary}}

2. In the JSM issue, the form is submitted, but the form was not copy to clone issue, I checked the audit log, it shows "No form attached"

May I know what is the possible reason and how to fix it?

Thanks in advanced

![Screenshot 2024-07-17 at 10.39.58?AM.png](/t5/image/serverpage/image-id/335999iC52E354A1574D6E8/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 10.39.58?AM.png")![Screenshot 2024-07-17 at 10.45.42?AM.png](/t5/image/serverpage/image-id/336000i8700A802A99C189D/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 10.45.42?AM.png")


Answers:
author: Marc - Devoteam
body: HI [@Jack Yang](/t5/user/viewprofilepage/user-id/5056196)

Regarding point 1, CLONE - is the default prefix when cloning an issue, this can be adjusted in the system settings.

I rather would provide you with the option to create an issue in the other project and copy information from the original issue.

Instead of the Clone action, use a create action and choose the required issue type in the destination project and set the required fields

to be sure I would even add a Re-fetch action in between, before copy the form from the trigger issue.

I hope this helps you.

comments: author: Jack Yang
body: Hi Marc, thanks for your answer, really appreciate it .


author: Clara Belin-Brosseau
body: Hello [@Jack Yang](/t5/user/viewprofilepage/user-id/5056196)

If you're seeking for an easier way to **clone an issue with a form** , you can try [our app Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2756689&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/select-which-fields-to-copy-from-a-source-issue?&utm_source=community&utm_medium=answer&utm_campaign=question_2756689&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


Tags: cloud

jira-cloud
Inquiry about Xray Document Generator API Availability and Usage
Asked by Faisal Yafi:

Dear Xray Support Team,

I am interested in automating document generation processes similar to those produced by the Xray Document Generator. I have found references to internal APIs for document generation, but I need more information. Specifically, I would like to know:

1. **Public API Availability**: Is there a publicly accessible API for document generation? If not, are there plans to release such functionality for public use?
2. **Documentation and Simulation**: Is there documentation available that outlines how to simulate document generation from the user side using the internal APIs?
3. **Authentication and Credentials**: How can I obtain the necessary credentials to authorize and authenticate API requests to these endpoints?

Your assistance will greatly aid in integrating Xray's document generation capabilities into our workflows.

Thank you.


Answers:
author: Marc - Devoteam
body: Hi [@Faisal Yafi](/t5/user/viewprofilepage/user-id/5545662)

Welcome to the community.

This is a community where Atlassian customer help Atlassian customers. This is not a Vendor support forum.

These questions need to placed with the vendor.

All vendor related information can be found on the marketplace listing of the app you are using.

Xray support can be reached here: <https://xraysupport.getxray.app/>


Tags: cloud
Automate Story with Tasks instead of Subtasks in Branches
Asked by nsaleri:

I have created an automation to create Tasks and Subtasks using Branch and it works fine.

![Screenshot 2024-07-17 114458.png](/t5/image/serverpage/image-id/335994i7210E57F2B3B16BA/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 114458.png")

But, when I change the issue type, Tasks to Story and Subtasks to Task, then it stops working and I get this error in the Audit Log, "Given parent issue does not belong to appropriate hierarchy. (parentId)"

![Screenshot 2024-07-17 115001.png](/t5/image/serverpage/image-id/335995i5A8EB4D4E0C9F4B7/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 115001.png")

I am keeping all setting as is and just changing the issue type.

What am I missing?


Answers:
author: Y Dang_Candylio
body: Hi [@nsaleri](/t5/user/viewprofilepage/user-id/5545655)

By default, Jira is set up with 3 levels of issue type hierarchy: **Epic** (level 1), **Story** (level 0) and **Sub-Task** (level -1)

**Story** and **Task** have the same level, so the system cannot create a **Task** under a **Story** . You should change **Task** by **Sub-Task** in the Branch

I hope this helps!

comments: author: nsaleri
body: I suspected this! Thanks for your help.


Tags: cloud

jira-cloud
Jira query to filter Q-A have morethan 10 comments
Asked by Godwin jino:

i wanst to filter q-a tcikets have more than 10 comments , i have tried   

Jira Issue Filter: Comments older than x days

parent = LLSQAG-61084 AND summary \~ "Q-A" AND issueFunction in hasComments("\>10") its not working for me in jira search .


Answers:
author: Godwin jino
body: hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) san,  
i have tried below   
parent = LLSQAG-61084 AND summary \~ "Q-A" ORDER BY AND Comments("+10") but this is not working in my case .

comments: author: Ollie Guan
body: Does this condition return any data?

issueFunction in hasComments('+10')

It looks like you have a syntax error in your JQL


author: Godwin jino
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) san,  
i got the error   
Error in the JQL Query: Expecting a field name but got 'AND'. You must surround 'AND' in quotation marks to use it as a field name. (line 1, character 52)


author: Godwin jino
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) san![Screenshot 2024-07-19 142912.png](https://community.atlassian.com/t5/image/serverpage/image-id/336591i42191FAFFC19837E/image-size/large?v=v2&px=999 "Screenshot 2024-07-19 142912.png")


author: Ollie Guan
body: parent = LLSQAG-61084 AND summary \~ "Q-A" AND issueFunction in hasComments('+10') ORDER BY Rank


author: Ollie Guan
body: Hi [@Godwin jino](/t5/user/viewprofilepage/user-id/5443704) ,

    issueFunction in hasComments('+10')

<https://docs.adaptavist.com/sr4js/6.30.2/features/jql-functions/included-jql-functions/comments>

comments: author: Godwin jino
body: sorry its not working in y case ,


author: Ollie Guan
body: Sort by the number of Comments? Perhaps this value can be recorded through custom fields and automation.  

<https://community.atlassian.com/t5/Jira-questions/Sort-by-number-of-comments-on-a-JQL/qaq-p/2209858>


Tags: cloud

jira-cloud