youngmon/atlassian-qna huggingface dataset:
Is there any way of getting visitor statistics?
Asked by Shane Day:

Is there any way in the Atlassian OnDemand instance of Confluence to get visitor statistics? We have public sections that I would very much like to know how many and where viewers come from.


Answers:
author: Thomas Rohrer
body: You can try enable this statistics - <https://confluence.atlassian.com/doc/viewing-site-statistics-123043962.html>


author: Tim
body: Hi Shane,

Since the old usage stats plugin is restricted and inflexible (Atlassian don't appear to be enabling it anymore) we created an add-on that provides some usage statistics in Confluence Cloud. It includes an overview of activity but also the details like who has viewed a particular page.

You can find more information here: [Analytics for Confluence Cloud](https://marketplace.atlassian.com/plugins/com.addonengine.analytics/cloud/overview)

It's quite a few years later but I hope it helps you and the next person.


author: Mirek
body: Hi Shane,

I think you can use Confluence User Statistics Plugin which should be build in Confluence (It could be disabled by default). More infromation you can find here:

<http://confluence.atlassian.com/display/DOC/Viewing+Space+Activity>

or here:

<https://studio.plugins.atlassian.com/wiki/display/USGTRK/Confluence+Usage+Tracking+Plugin>

I hope that helps..

Regards,

Mirek

comments: author: Shane Day
body: Mirek,

This doesn't seem to be available in the OnDemand version.


Tags: cloud

confluence-cloud
Question about exporting Jira/Confluence data
Asked by David Pratt:

Is it possible to export our full jira database as well as the contents of our confluence wiki? We're considering moving to an in-house Jira and Confluence instance, and we'd like to move our data over.


Answers:
author: Azwandi Mohd Aris
body: We can provide you an XML export of JIRA (with attachments), Confluence (with attachments) and Subversion.

Note that Atlassian provides such backup for instances that are pending cancellation only. See this page for more information - <http://confluence.atlassian.com/display/AOD/About+Your+Data#AboutYourData-Requestingadataexport>. Contact support at <https://support.atlassian.com> to arrange a schedule.


Tags: cloud
Is there a way to see the most liked pages within a space?
Asked by Pankaj Jangid:

The dashboard shows the stats sitewide. But if I want the most liked pages in a space how to do that? Is there a macro or some other mechanism available in Confluence 4.2.x?


Answers:
author: Jesse Noble
body: Jangid, I may have misinterpreted your question, however it is possible to view information about a space's activity in Confluence 4.2.x.

To do this you need the Confluence Usage Stats plugin. https://plugins.atlassian.com/plugins/com.atlassian.confluence.ext.usage

More information on viewing space activity can be found here: http://confluence.atlassian.com/display/DOC/Viewing+Space+Activity

comments: author: Pankaj Jangid
body: No. Actually I want to see the most liked pages. The new confluence (4.2) has this feature of liking pages (similar to facebook). I want to see the pages which have most likes in the space scope.


author: Jesse Noble
body: Jangid,

I now understand what you mean. It seems a number of other users are requesting this feature as well. I would suggest raising a feature request (the link is in the footer below), and pursuing it from there.


author: Pankaj Jangid
body: Yes. That should be the way. Thanks a lot Jesse. :)


author: James Woolfenden
body: I also interested in doing this but in the the on demand version of confluence. Was any progress made?


author: Chris H (OG)
body: This would still be a really great feature.

Cant see it in the latest version of Confluence (Dec 2018)
Creating a staging environment
Asked by Nick Fordham:

I am trying to create a Staging Environment for Confluence, so for I cloned the Virtual Machine that the confluence is on and changed all URL to point to the staging server. When I logon to Confluence I get

Non Clustered Confluence: Database is being updated by another Confluence instance. Please see <http://confluence.atlassian.com/x/mwiyCg> for more details.

Your server id is:

How can I workaround this issue?

Thanks


Answers:
author: hsuhailah
body: There's a possibility that your clone instance's configuration is pointing to the existing database when that is not supposed to be the case because you should create a new database for the clone instance.

Below is the guide on how to create/clone your instance on a test server:

On the test server, you will need to copy over 3 things (ensure that the test server has the same environment/OS as the production server):

1. Copy of Confluence Production database dump/backup
2. Copy of Confluence Production installation folder
3. Copy of Confluence Production home folder. Confluence Home folder is defined in \<Confluence install folder\>/confluence/WEB-INF/classes/confluence-init.properties file.

After that, do the followings:

1. Create a new database name. Restore Confluence Production copy of database dump/backup into this newly created database.
2. Edit confluence.cfg.xml in the copy of Confluence Production home folder to point to the newly created database. Ensure that the database username and password are updated too if it differs from the Production server.
3. Go to \\confluence-x.x.x-std\\confluence\\WEB-INF\\classes in the copy of Confluence Production installation folder and edit confluence-init.properties to point to the new path of Confluence Production copy of home folder.
4. Start Confluence.

You should have a working clone instance now.


author: Thomas Schlegel
body: Hi Ali,

you cannot use the same confluence database with two confluence instances. You have to create another database for the test instance.

I think, these sites should help you: <http://confluence.atlassian.com/display/DOC/Migrating+Confluence+Between+Servers>

<http://confluence.atlassian.com/display/DOC/Restoring+a+Test+Instance+from+Production>

Best regards

Thomas
Breadcrumbs not displaying in Confluence 3.5.5 after custom header image added.
Asked by IT KnowledgeSystemsManagement:

We use a custom background in the header of our wikis for branding purposes but when we do we experience the loss of the breadcrumbs in IE 8 and 9. The code we use to display the background is below and screenshots are attached.  

I have isolated the offending CSS to the {{height: 55px;}} line in the custom style sheet that provides the go/wikis header image. Removing height fixes the issue though it means the header image is not correctly displayed.

{code}  
#header {   
background: url('http://wikis.rim.net/download/attachments/80217934/header.jpg') no-repeat right black;   
height: 55px;   
}   
.sectionbottom {   
border-bottom-color: #6d1b19;   
}   
{code}  

<br />


Answers:
author: IT KnowledgeSystemsManagement
body: David,  

I'll add a screen shot but from a code perspective if you add the above to your global style sheet under Look and Feel in the Confluence Admin menus you should see the same behavior. Obviously change the image URL to something that will work.  

From what I can tell if I remove the height CSS it will display the breadcrumbs though it does not work with the branding we have applied. This only applies in IE8 and IE9 as it displays correctly in FireFox, Chrome, and Safari.   

So there is something to how IE interprets the height CSS.  

Regards,


author: David at David Simpson Apps
body: Try giving us an annotated screenshot of what's happening. Having said that, without the exact code it may be difficult to troubleshoot.
Mobile/iPad App for accessing Confluence and Jira
Asked by Karie Kelly:

We are an OnDemand user of both Confluence and Jira and are trying to find a mobile app that our users can use on their iPad for accessing both products.

How do we get our OnDemand version to allow for mobile app support?

I found this post, https://answers.atlassian.com/questions/20449/accessing-jira-ondemand-through-a-mobile-device, but was hoping that being 6 months old, there may be support given the significance of the mobile use amongst businesses.

We found a Confluence app, but get lots of errors when using it on our iPad mobile browser. For Jira, we really need one that will allow for editing and creation of issues...not just view.


Answers:
author: David at David Simpson Apps
body: I've found the latest version of Confluence to work OK on iOS. I'd guess that support will continue improve.

I'd also guess that better support for mobile devices might get a mention at Summit -- it's just a couple of weeks away now.


author: Jack Son
body: I have experience some diss comfort while working on this app , But fortunately I got some discussion on and my friend suggested a website to look on , I have mentioned the web side under here [Google Pakistan](https://www.google.com/)


Tags: cloud

confluence-cloud
Notes and references on Confluence
Asked by Marcus Vinicius:

I need a way to create a section for *Notes and references* to a page. We found [footnotes](https://plugins.atlassian.com/plugins/com.adaptavist.confluence.footnotes "Footnote")plugin (<https://plugins.atlassian.com/plugins/com.adaptavist.confluence.footnotes>)

But when we export the page or space to PDF the problem generate a null.

In the wikipedia we could use something like this:

==Notes and references==  
{{Reflist}}


Answers:
author: Sanet Minnie
body: Hi

Did you find a solution?


author: Kim Seong-hyeon
body: Is it solved? I have the same problem.
#hashtag
Asked by Ole Kristensen:

#hashtag works in status updates - But not for example #wiki

Is #wiki a restricted term? Do you have a list of terms that won't work with #

Error in all confluence instances (Confirmed in 3.4.8 - 4.1.2 - 4.2.1)


Answers:
author: Alejandro Conde Carrillo
body: Hi Ole.

There is not a list of reserved terms. I have tried myself and I could add a #wiki label with no problem.

Best regards,

Alex.


Tags: hashtag
Cannot see pages under webdav which are visible via a web browser
Asked by Jason Pepper:

I have some pages and child pages created within a space. I can see all of those pages when viewing via the web browser however when I look at the same space via webdav 60% of those folders do not display.

There are no restrictions on the pages that are not displaying and the space is granted as visible to all users. On top of this, my user has sysdamin privs so I should be able to see everything..


Answers:
author: HuseinA
body: Looks like you might be hitting this known issue: <http://confluence.atlassian.com/x/0oL2Cw>
Can't drag & drop images or move them when editing a page with Firefox 12
Asked by Julian King:

Hello,

We are trialing confluence 4.2.2, downloaded.

In Firefox 12:

When editing a page, I can drag and drop an image, and it attaches to the page, but the image doesn't show. If I click "preview" I can see it, but if I click edit again I can't.

If I upload the image via "insert image", then drag and drop it will show in the edit window.

I can't move any existing image around on the page by dragging.

Everything works fine in Chrome.

Suggestions please?


Answers:
author: Steffen Grohs
body: With the correct useragent-string in FF 12 Drag \& Drag works for me.  


author: John Masson
body: Thanks for raising the ticket Julian. Anyone else interested in this should put a watch on it so they're updated with it's progress.


author: Julian King
body: I have opened a bug item: <https://jira.atlassian.com/browse/CONF-25555>


author: Steffen Grohs
body: I have the same Problem with FF 12. But everything works fine in Firefox 10 ESR.
Scrum Rapid Board. How do I remove task from a current Sprint in progress?
Asked by Ivaylo Stanev:

How do I remove task from a current running Sprint?

<br />

GH 5.9.5, Jira 5


Answers:
author: Christopher Brewington
body: <https://confluence.atlassian.com/display/GH/Removing+an+Issue+from+a+Sprint>

comments: author: Ivaylo Stanev
body: Thanks very much.


Tags: cloud

jira-software-cloud
How can i increase page editor size?
Asked by poonam chaudhari:

I Want to increase page editor size as it looks too small in firefox.we are using confluence version 4.1.

Is it possible?


Answers:
author: Bruno Rosa
body: Poonam, I believe that we had a bunch of changes since Confluence 4.1. I'm not quite sure if it would be possible to edit the page editor size on Confluence OnDemand, however I'd like to ask you, is this still been a problem to you? Even with all changes that Confluence went through over the last year?

Cheers,

Bruno Rosa


Tags: cloud

confluence-cloud
change the user directory with linux console?
Asked by Michael Radle:

Hi,

unfortunately I change the user-directory to Jira-User-Server in the confluence settings. In the jira user server directory are two users with admin authority. But I cannot connect to confluence server anymore. The jira and confluence are both on a same server. Can I change the settings of confluence on linux console?

best regards

Michael


Answers:
author: Michael Radle
body: That s what I need, thank you.


author: Septa Cahyadiputra
body: Double check your database and HOME directory configuration on your "System Information". Regarding HSQLDB connection, please review this documentation for detail

<http://confluence.atlassian.com/display/CONF40/Connecting+to+HSQLDB+using+DBVisualizer>

Hope it helps.


author: Michael Radle
body: maybe i found the solution on the page <http://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights#RestoringPasswordsToRecoverAdminUserRights-Step0Getaccesstothedatabase>

I use the embedded HSQL database, but I cannot find the folder: `<confluence-home-directory>/database`


Tags: jira

user-directory
Is there a way to see all the pages and blogs created by me?
Asked by Lahar Gupta:

Is there a way to see all the pages and blogs created by me? What if I would like to see all the pages and blogs created by other users as well?


Answers:
author: Renjith Pillai
body: <http://confluence.atlassian.com/display/DOC/Content+by+User+Macro>


Tags: cloud

confluence-cloud
How to tag muliple wiki pages (I might add with attachments) to a single release?
Asked by Kamesh Kamesh:

For example, if I am working on a design and it spans across multiple wiki pages. Each page may contain some relavant documents attached to them. I want to be able to make a release of the design for peer review. What is the best way to create a version tag (like CVS or Subversion version control systems) to tag all the current version of the pages, so that, that tag can be reverted if needed.

If I want to move away from document centric approach to wiki style, I should be able to maintain the versions of individual pages (which COnfluence seems to do a pretty good job) and collective pages.

I don't want to throw away my old Visio diagrams yet!

Greatly appreciate your inputs.

Thanks,

--Kamesh


Answers:
author: Andrew Frayling
body: Hi Kamesh,

One approach that may be worth looking at is how Atlassian version their documentation, which is basicaly a space for each product version. Sarah Maddox has a detailed write up on her blog at <http://ffeathers.wordpress.com/2007/11/17/wiki-docs-release-management/>

It's not exactly what you're looking for, but it might be worth some investigation?

Andrew.

comments: author: Kamesh Kamesh
body: Thank you Andrew for a qiock response. I went through the interesting blog post. I think it would be very challenging and difficult to manage Confluence in the long run. I can see challenges with creating a space for each release cycle especially if we want to adopt to agile development where release cycles depend heavily on the sprint cycles. Even if we stick with "copy space", I guess, cross space comparison could be very challenging!!

Do you see my challenge any differently?

Thank you!

--Kamesh


author: Renjith Pillai
body: @kchalla

I would say, you should fork out the documentation per major release, not per sprint, and for per sprint changes, you could simply use a {recently-updated} to send out for review rather than taking the pain to label and unlabel everytime.


author: Andrew Frayling
body: Hi Kamesh,

I'd agree with @Renjith and only fork the documentation with each major release - which is what Atlassian do, they only fork it for public releases, not internal sprints.

One way to track per sprint might be to create a child page for each sprint, label the child with the sprint version and use [content by label](http://confluence.atlassian.com/display/DOC/Content+by+Label+Macro) to pull together an index of pages for a sprint?

Andrew.


Tags: child-page

page

revision

version
Most users not showing up in Confluence People Directory
Asked by Robert Patton:

We use Confluence and Jira, OnDemand, and most of our users are not showing up in the Confluence Directory. All user accounts are set up to access both Jira and Confluence, and the users themselves have no issues using either functionality. The problem this causes is that these users that don't show up also aren't recognized by the Share Page functionality when you type in a user name.

Any tips on how to have Confluence recognize the users would be great, thanks!


Answers:
author: Azwandi Mohd Aris
body: Most likely caused by this [bug](https://jira.atlassian.com/browse/CONF-6404) (OnDemand uses Crowd). See this [thread](/questions/41773/user-not-displaying-in-team-calendars/43993), which is caused by the same bug, and a potential workaround.

comments: author: Robert Patton
body: Thank you for the response, I looked into the bug and thread, unfortunately neither fits our situation. These users have all logged in and used Confluence, yet still do not show up in the People Directory.


author: Azwandi Mohd Aris
body: Have you tried the workaround? Visit the missing user's profile page e.g. at [https://domain.atlassian.net/wiki/display/\~jdoe](http://domain.atlassian.net/wiki/display/~jdoe.). Wait for a minute for indexing to kick in, then try the feature again.

If it still doesn't work, I'd recommend you to contact support.


Tags: cloud

confluence-cloud
html-include plugin not listed in installed plugins
Asked by kdprescott:

I'm using Conflucence version 3.5. I'm trying to enable the html-include plugin but can't find it in the list of installed plugins. I also can't find it in the list of plugins that are available to be installed.

As I understand it, this plugin is bundled with Confluence so \*should\* show up in my list of installed plugins. Anyone have any ideas why it is not?

Much appreciated.


Answers:
author: Azwandi Mohd Aris
body: The html-include macro is a module of the "Confluence HTML Macros" plugin. If you can find this plugin, expand the module section.

Otherwise, someone has probably uninstalled the plugin directly from the installation directory (where the plugin JAR is located).

comments: author: Azwandi Mohd Aris
body: no prob, glad that you found it!


author: kdprescott
body: Thank you Azwandi. Your reply kind of pointed me into the right direction. Or at least it made me take another look and notice what I was doing wrong. So thanks!

Here is the answer:

- the html-include plugin is a \*System Plugin\* not a \*User-installed Plugin\*. I was looking in the wrong place. (Kind of obvious now.)
How to keep the versions of Gliffy diagrams in sync with the wiki page versions?
Asked by Kamesh Kamesh:

Here's what I did:

1. I have created a new wiki page and added a Gliffy plug in and created a new design diagram.
2. I added some design details to the wiki page. When I save the page, I get **version 1**.
3. I opened the page and edited the Gliffy diagram and made few changes to the text in wiki page and saved the page. This created **version 2** of the wiki page.
4. I wanted to revert back to **version 1** through the version history. This reverted the changes in the wiki page to version 1 but the Gliffy image is from **version 2 :(**

I want to be able to tie the Gliffy diagram and the wiki page contents to be the same version. How can I do this?   

By the way, I tried with yWorks diagraming plug in, and I get the same behavior.

I'd greatly appreciate if you can suggest alternatives. TIA


Answers:
author: David Benson _draw_io_
body: draw.io correctly syncs the page and diagrams <https://support.draw.io/display/DFCS/2015/05/27/Revision+handling+in+draw.io+for+Confluence+Server+5.1>.


author: Eric Chiang
body: Hi KChalla,

With Gliffy in Confluence 3.x, there was a version attribute that was persisted with the Gliffy diagram and saved on the page.

However, this has been removed in Confluence 4.x as this posed some challenges with other use cases of moving and copying of pages. Additionally, the behavior you describe is also consistent with how Confluence works with image attachments.

This does sound like a feature request that others may want as well. I would post this on our feature request forum and we'll review it for inclusion in a future version:

<http://support.gliffy.com/forums/20802543-gliffy-confluence-plugin>

Thanks,

Eric

comments: author: Kamesh Kamesh
body: Eric,

Thank you. You are correct. I just realized that the version stickiness is not maintained for any kind of attachments and included pages (Confluence v4.2.1). Which means, the wiki content and the attached document could be completely out of sync, this could cause quite a bit of confusion.

I wish there's a better option....

Thanks,

--Kamesh


Tags: gliffy
Clean up old users
Asked by Arantxa Lacasa Madero:

Hello,

Organizing the People Directory in our Confluence, we area unable to delete old users who were previous employees as they uploaded contents.  

Is there any way to clean up the wiki users without affecting the contents they uploaded?

Thanks!!


Answers:
author: Christian Czaia _Decadis AG_
body: Hey, you could deactivate your old users:

<http://confluence.atlassian.com/display/DOC/Removing+or+Deactivating+a+User>

Cheers Christian
No Server ID
Asked by Sunjay Pandey:

We have confluence installed, but it does not have a server ID. This is posing a lot of problems with evaluating 3rd party plugins. Please advise.


Answers:
author: Septa Cahyadiputra
body: Hi there,

You could fix this by following steps

1. Shutdown confluence

2. Create database backup dump for safety precaution

3. Find the your "Server ID" on your confluence.cfg.xml which is located in \<Confluence_HOME_Dir\>/confluence.cfg.xml

4. After that find the configured "Server ID" by using this SQL query

```
SELECT * FROM BANDANA WHERE BANDANAKEY ='confluence.server.id';
```

5. If the above query return no row double check the content of your BANDANA table

```
SELECT BANDANAID FROM BANDANA;
```

6. If there are any skipping ID, use it in the following SQL query (change the BANDANAID appropriately)

```
INSERT INTO BANDANA(BANDANAID,BANDANACONTEXT,BANDANAKEY,BANDANAVALUE) VALUES('6','_GLOBAL','confluence.server.id','&lt;string&gt;(ENTER THE SERVER ID FROM confluence.cfg.xml here)&lt;/string&gt;');
```

7. Double check if the above query is successful

8. Restart Confluence

Please try the above suggestion and let us know how it goes. Hope it helps.

Cheers,  
Septa Cahyadiputra


author: Thomas Schlegel
body: Hi,

this should not be possible... Which version of confluence have you installed ? Did you look at the license details in the admin console ?

If there is no server ID, I propose you better ask Atlassian Support

Best regards and good luck finding your ID ;-)

Thomas
Confluence not sending email notification for self made changes in a page
Asked by Jenin C M:

Hi

I am using confluence 3.3.3, i have seen an issue where being a watcher of a confluence page, I am not getting email for the changes made by me. However, if any other user makes a change to the page I receives the notification email.

Regards

Jenin C M


Answers:
author: hsuhailah
body: Navigate to \<confluence-url\>/users/viewmyemailsettings.action and check again on the email settings. Ensure that you have ticked the 'Notify on my actions' check box. When this is ticked, you will receive notifications for changes you make**, *in addition to other people's changes.***