youngmon/atlassian-qna huggingface dataset:
If I archive a card, I cannot see it again? How is the best way to move old cards out of the way?
Asked by jcarter:

I have some cards from a contact data base that are no longer in the prospect category, phone no longer works, and they have not answered. Is the best solution to just archive, which says "delete on the Trello Board?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@jcarter](/t5/user/viewprofilepage/user-id/3919997) ,

If you archive a card, list, or board on Trello you can restore it back easily whenever you want! You can follow these articles/documentations

<https://help.trello.com/article/795-archiving-and-deleting-cards>

<https://help.trello.com/article/786-archiving-lists-deleting-lists>

Regards,

***Soumyadeep***

comments: author: jcarter
body: OK, thanks I will take a look. Where could I have found that article?

This was helpful. Thanks


author: Soumyadeep Mandal - SaM
body: Hi [@jcarter](/t5/user/viewprofilepage/user-id/3919997) ,

You can visit the link I have shared or visit the below links

<https://help.trello.com/article/795-archiving-and-deleting-cards>

<https://help.trello.com/article/786-archiving-lists-deleting-lists>

Regards,

***Soumyadeep***


author: Travis Hamera
body: One option I have used for some cases is to create an archive "board" and move the card (or even an entire list) to that board. Can always visit the archive board and see everything there. Sometimes that is not ideal and I have project boards where clients have access and want to see the full project history. In those cases, I will create completion lists that have a time range (e.g. "completed 2021 - Q1"). Then when I am done with that completion list and move on to the next, I create the new completion list and "move" the old one to the far right on my board. It's a less formal "archiving" that doesn't burry the cards somewhere the clients can't see them. At some point I will eventually archive those lists (one some projects we create new lists to align with 2 - 3 week agile sprints). When you archive the entire list instead of the individual cards, it easy to "unarchive" the list quickly.
Labels not showing on cards with cover
Asked by Zoran Koprivica:

Hi all,

Is there a way for Trello to show the labels when using the Cover with Card text over it?

There are 2 options for Covers and labels are visible as bars on the board on the first option, but I don't like it because Card becomes big because we have cover on the top and card text below.

The second option is awesome, but labels are not visible as bars on the board view.

Best regards,

Zoran


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Zoran Koprivica](/t5/user/viewprofilepage/user-id/4227558) ,

Welcome to the community!

You can have labels on one of the cover styles and another one that doesn't support labels! But I hope they will integrate this feature in the future updates!

If you are using the gradient cover style then currently it doesn't support labels.

Regards,

***Soumyadeep***

comments: author: Zoran Koprivica
body: Thanks for the quick answer [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) !


author: petcson
body: Is there any plan on making supporting this in the future. This would make trello actually readable for me.
export-import notice boards
Asked by Eda Faldik:

Hello,

is it possible to export message boards including all data and then import them into a new account?

Thank you.


Answers:
author: milynnus
body: [@Eda Faldik](/t5/user/viewprofilepage/user-id/4227291)

Search "Trello help board admin"  
I would try this. Invite the person a member, make him/her admin. Change yours to Normal permission. You make then exit and the board and all remains intact but not Butler commands that you created. They will continue to run but apparently there is no way to transfer that.   
?
Attachments in Trello load very slowly
Asked by Bernd:

Hi all, for about a week now the attachments in Trello have been loading extremely slowly. No matter if I use Trello with the official app or on the web. It makes no difference whether I open the attachments in Trello or in an external tab. Of course, we have already restarted the router, computer, etc.. We are using macOS 10.15.7.

Thank you very much for your suggestions.


Answers:
author: Vero Rivas
body: Hi Both,

Please contact with Trello Support

<https://trello.com/en/contact#/>

Cheers


author: Soumyadeep Mandal - SaM
body: Hi [@Bernd](/t5/user/viewprofilepage/user-id/4227100) ,

Welcome to the community!

There can be 4 types of issue

1. Speed of caching on your system

2. Multiple applications running in the background which is using the internet

3. Internet connectivity

4. Trello server issue

As the Trello server is working fine. So you can look for the other 3 options I mentioned!

If you think all the 4 points I have mentioned is ok on your side you can ask Trello support [HERE](http://trello.com/contact)

Regards,

***Soumyadeep***

comments: author: Bernd
body: Hello

1. Speed of caching on your system -- what do you mean?

2. Apps run in the background, of course, but no large files are loaded

3. Speed is top 100 down / 40 up -- I 've already checked this

4. Trello status is ok.


author: Soumyadeep Mandal - SaM
body: Hi [@Bernd](/t5/user/viewprofilepage/user-id/4227100) ,

Speed of caching on your system means once the image loaded next time it will load very fast! The first time it stores some data in your system to load the image fast from the next time onwards.

[@Bernd](/t5/user/viewprofilepage/user-id/4227100) [@Pascal Wittler](/t5/user/viewprofilepage/user-id/4227136) .

If the image is below 1-2 MB then it will load faster means cache fast! but if the image size is more than 2 MB then for the first time it will load slow and from the second time, it will load instantly!

Regards,

***Soumyadeep***


author: Bernd
body: Ok I see. My router does not cache and neither do the individual computers. That is not the issue, but that attachments are loaded very slowly. It doesn't help if the attachment is loaded faster the second time, because I already downloaded it the first time so I don't have to load it a second time ;-)


author: Soumyadeep Mandal - SaM
body: Hi [@Bernd](/t5/user/viewprofilepage/user-id/4227100) ,

It does not download the file when it loads for the first time but something similar happens which is caching which makes the images/graphics load fast anywhere on the web/internet from the second time visit onwards!

If you are still not satisfied with my answer or need further help you can ask Trello support [HERE](http://trello.com/contact)

Regards,

***Soumyadeep***


author: Pascal Wittler
body: I got the same Problem, Uploading and Viewing Pictures is terrible slow.
Keep having to approve Planyway Power-Up
Asked by Helena:

Hi Trello community,

Our company uses the Planyway Power-Up but every time I open it, a pop-up window shows up first that I have to give Planyway permission through - and only then will Planyway open.

This is getting a bit annoying, especially as the pop up has a tendency to open on my second display and so sometimes I have to hunt for it etc.

Has anyone had this issue before? Are there any settings on Trello or Planyway or my Mac that I could change to remedy this?

Thanks so much for any pointers!

Helena


Answers:
author: Maria
body: Hi [@Helena](/t5/user/viewprofilepage/user-id/4227045),

It's Tania from Planyway team.

The problem you're describing would allow me to suggest that you're using Safari browser.   
If so, then you'd need to uncheck "Prevent cross-site tracking" in the browser Preferences to eliminate the need to log in to Planyway each time you open it:

![2021-01-19_12-10-17.png](https://community.atlassian.com/t5/image/serverpage/image-id/126171i57752AB13DDCE845/image-size/large?v=v2&px=999 "2021-01-19_12-10-17.png")

Please notice that by default Safari deletes cookies and data. Here is a link to the Apple support article - [link](https://support.apple.com/guide/safari/prevent-cross-site-tracking-%20%20sfri40732/mac).

Hope this helps.

Kind Regards, Tania

comments: author: Helena
body: Thanks so much, [@Maria](/t5/user/viewprofilepage/user-id/3973112). This seems to have done the trick.


author: Vero Rivas
body: Hi [@Helena](/t5/user/viewprofilepage/user-id/4227045)

Try to contact with Trello Support

<https://trello.com/en/contact#/>

Cheers


Tags: permission

planyway

power-up
Power Up "Custom Fields" verschwunden?
Asked by Franziska Danzmann:

Wir arbeiten mit den Custom Fields und diese sind sehr zentral f?r unsere Arbeit, da wir diese auch exportieren m?ssen. Nun habe ich gesehen, dass heute das Power Up nicht mehr installiert ist bzw. alle Custom Fields verschwunden sind, hat jemand eine Erkl?rung? Vielen Dank!


Answers:
author: Franziska Danzmann
body: Update und Info:

ein erneutes Aktivieren des Power-Ups hat gereicht, um die Informationen wiederherzustellen. Trotzdem beunruhigend, dass so etwas "einfach so" passieren kann...


Tags: custom-field
How to export cards and comments to excel
Asked by Sources and Solutions 2:

How can we export cards lists and comments to excel from trello and is there a limit?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Sources and Solutions 2](/t5/user/viewprofilepage/user-id/4226796) ,

Welcome to the community!

You can install this power-up to export cards \& comments from the Trello board!

<https://trello.com/power-ups/5c9418019e56bd8abf98d83f>

Regards,

***Soumyadeep***
Is there a way to upload Australian public holidays into a Trello Board / calendar?
Asked by Nellorie Iceton:

I am creating a Trello Board for our events throughout the year, and want to have public holidays showing (as you can do with Google Calendar). Is there a way to do this?

Thanks.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Nellorie Iceton](/t5/user/viewprofilepage/user-id/4079325) ,

You have to do that manually or sync Trello with google calender then you will able to see everything synced with google calendar <https://help.trello.com/article/829-using-trello-with-google-calendar>

Regards,

***Soumyadeep***
how to create a report in such format described in details...
Asked by iroman:

Hello

I want to create a report using Butler to present the board data daily like this:
> Member A
>
> Card1: Checklist1-1: Checklist_item1-1-1 (Due_Date)
>
> Card1: Checklist1-1: Checklist_item1-1-2 (Due_Date)
>
> Card1: Checklist1-2: Checklist_item1-2-1 (Due_Date)
>
> Card2: Checklist2-1: Checklist_item2-1-1 (Due_Date)
>
> Card2: Checklist2-1: Checklist_item2-1-2 (Due_Date)
>
> .........
>
> Member B
>
> Card1: Checklist1-1: Checklist_item1-1-3 (Due_Date)
>
> Card2: Checklist2-2: Checklist_item2-2-2 (Due_Date)
>
> Card3: Checklist3-2: Checklist_item3-2-2 (Due_Date)
>
> .....

Because our team's wokflow is that considering a card as a project, and assigning a card to multiple members involved in this project, then breakdown the project task into checklists, and further into the checklist items, then assigning these items to each project members.

The workflow structure is like this: Projects(Cards)\>Main Tasks(Checklists)\>Sub Tasks(Checklist items).

The project manager want to know the accountabilities for each member in each project and due dates of each sub tasks, how to achieve the purpose by using Butler to present a report daily?

Thank you for helping.


Answers:
author: milynnus
body: [@iroman](/t5/user/viewprofilepage/user-id/4226565)

You should get your manager to use the Team View. It does not have the checklist statuses. It might be a feature of that Trello may add. It allows manager to customised a list of cards they are interested to track by setting and saving filters.


author: iroman
body: Or simply like this will be ok too.
> Member A
>
> Card1: Checklist_item1 (Due_Date)

comments: author: milynnus
body: [@iroman](/t5/user/viewprofilepage/user-id/4226565)

I am afraid as long as you need to group by Member or go into checklist item and due which is only available with Advanced Checklist, you probably need to look for alternatives. Not difficult program wise. Add me to a test board even as an observer, I can write a test program as a proof of concept.


author: milynnus
body: [@iroman](/t5/user/viewprofilepage/user-id/4226565)

Based on documentation for variables <https://help.trello.com/article/1157-variables>

and Butler options to create report variables including pattern construction, I don't think it is doable at this point.

There **may be** a power up for this. Take a look at Planyway.

Your other alternative is to use API or simply get your manager on the board.

If this is business critical do contact me directly (see my profile)


Tags: butler

report
archive team group in Trello
Asked by moon:

I have a project group, but that project has been pending for 1 year.

I would like to hide the group in my dashboard.

Is any way to archive a whole group?

because one board in that group is not created by myself....


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@moon](/t5/user/viewprofilepage/user-id/4226496) ,

Welcome to the community!

You can delete the team by following this documentation <https://help.trello.com/article/762-deleting-a-team>

Regards,

***Soumyadeep***
How to close a board when you are not the admin and your admin no longer works for you?
Asked by Lauren Sok:

Hello,

We have a trello account for my business. My office manager set up the account as the admin but no longer works for me. I don't have access to his login and need to close some of our old boards/team members. How do I transfer admin abilities to myself so this doesn't happen in the future.


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Lauren Sok](/t5/user/viewprofilepage/user-id/4226342) ,

If you want to transfer admin abilities to your account you have to ask the current admin of the board to transfer the access as an admin to you!

Regards,

***Soumyadeep***

comments: author: Lauren Sok
body: Yes, I realize this however how do you do this if the person that's the admin no longer works for you and their email is not active to login. There's got to be a way to override this, or do we start a whole new account and board?


author: Soumyadeep Mandal - SaM
body: Hi [@Lauren Sok](/t5/user/viewprofilepage/user-id/4226342) ,

In this case, you can ask Trello support [HERE](http://trello.com/contact)

Regards,

***Soumyadeep***
How can I retrieve my butler report? I can?t find it once the command is run
Asked by Katherine Fitzwilliams:

Hi, I have set up a butler command to tell me how many items have a due date on, when I run the command is says there are 29 however I can't find any further detail. I'm sure it is obvious but where would I find the detail about which cards they are?


Answers:
author: milynnus
body: [@Katherine Fitzwilliams](/t5/user/viewprofilepage/user-id/4226351)

Just email to yourself with {$report_variable}

comments: author: Katherine Fitzwilliams
body: Thanks for the reply, where would I add that command as I seem to get a blank email?

Last modified a few seconds agocreate a report in variable "_cardincomplete_" with all cards assigned to me, and send an email notification to "My email address" with subject "Due cards" and message "{$report_variable}


author: milynnus
body: [@Katherine Fitzwilliams](/t5/user/viewprofilepage/user-id/4226351)

change to {$_cardincomplete_}


author: Katherine Fitzwilliams
body: create a report in variable "{$_cardincomplete_}" with all cards assigned to me, and send an email notification to "*Myemailaddress*" with subject "Due cards" and message "{$report_variable} {$_cardincomplete_}"

Ive done the report command as above and still the email is blank. Apologies, never used the butler commands before. I'll keep trying..


author: milynnus
body: [@Katherine Fitzwilliams](/t5/user/viewprofilepage/user-id/4226351)

When if you give a name to report variable you skip the $ like batman_robin but when you refer to the variable in your email body use {$batman_robin}


author: Katherine Fitzwilliams
body: Hmm, think I'll have some further tries tomorrow as it is still not working so will restart the whole thing.   
Thank you for your replies.
Wiki pages not opening inside virtual desktop
Asked by Lakshmi:

We are able to access the wiki pages outside virtual desktop in a browser . But when we try to access the same page in a browser inside a virtual desktop we are getting a access denied error as shown below![err.png](/t5/image/serverpage/image-id/201950i018AD764766A9210/image-size/large?v=v2&px=999 "err.png")


Answers:
author: Nic Brough -Adaptavist-
body: I suspect your virtual machine is going through a proxy which is configured to block this access. (It's not a Confluence problem - as you say Confluence works when accessed from other places)


author: G subramanyam
body: Hi [@Lakshmi](/t5/user/viewprofilepage/user-id/4886277) welcome to the Atlassian community.

Please be informed, Confluence will open on any browser (webservice) as long as that system has internet and browser installed. In your scenario, kindly check with your organization IT team as it seems to be intranet issue.


Tags: confluence-server

server
Can we setup a restriction to a particular line in confluence cloud?
Asked by rbalamu2:

Hi Team,  
We are using confluence cloud,  
we have a scenario like, User can edit the entire page except a particular line/ID. Is there any restriction w.r.t a line rather than whole page?   

Kindly help!


Answers:
author: carlos.marin
body: hi [@rbalamu2](/t5/user/viewprofilepage/user-id/4928014)

There should not be any restriction, but could be the case that the line you are trying to edit is an excerpt of other page.

Check if in that page you are trying to edit is in use any macro to include excerpt.

Best regards!

comments: author: rbalamu2
body: Thanks [@carlos.marin](/t5/user/viewprofilepage/user-id/3338180)


Tags: cloud

confluence-cloud
I am unable to access conflunce page
Asked by Gulam Sarwar (CW):

I am unable to access conflunce page .  
sample url which I am trying to access is given below :  

[https://engineering.paypalcorp.com/confluence/pages/viewpage.action?spaceKey=RetailEngagement\&title=ACH+Flexible+Liability+%3A+Reporting+Impact](https://engineering.paypalcorp.com/confluence/pages/viewpage.action?spaceKey=RetailEngagement&title=ACH+Flexible+Liability+%3A+Reporting+Impact)


Answers:
author: Sreenivasaraju P
body: Hi [@Gulam Sarwar (CW)](/t5/user/viewprofilepage/user-id/4967411) ,

Please check with your confluence admin or space admin of RetailEngagement space. They can check the permission and can help you.


Tags: jira
confluence slack app sign in / login loop
Asked by Sara Tucker:

Has anyone run into a login loop when trying to use the confluence app in slack?

I see this in the confluence messages after adding the app "I'm here to help you work on Confluence pages and spaces from within Slack. To perform this action, please authorize Slack \& log in to your Confluence Cloud account by typing  
/confluence login \<site-url\>."

I use /confluence login with the site URL and it says I am already logged in and then see the message "authorize Slack \& log in to your Confluence Cloud account" again.

I am just stuck in this continuous loop and haven't figured out a way out of it. Bug? User Error? Wrong settings?


Answers:
author: Sara Tucker
body: It is a bug <https://jira.atlassian.com/browse/CONFCLOUD-72286>


Tags: cloud

confluence-cloud

notification

slack
Is it possible to show changing content in space header from another page, not via a link?
Asked by Benedict Hawker:

I am trying to create a header that references another page so the content can be managed by users without admin access to the space.

I have done this using an image and a link

![community sc.png](https://community.atlassian.com/t5/image/serverpage/image-id/201936i7E11E9714B311F35/image-size/large?v=v2&px=999 "community sc.png")

but it would be preferable to have a panel and a description from another page shown here so it can be seen immediately, but edited on the page according to the circumstances e.g. the header shows this after a place holder for the issue has been changed on the source page. Is this possible?

![ideal.png](https://community.atlassian.com/t5/image/serverpage/image-id/201937iCF7FA6860C5998E7/image-size/large?v=v2&px=999 "ideal.png")


Answers:
author: Rilwan Ahmed
body: Hi [@Benedict Hawker](/t5/user/viewprofilepage/user-id/4967272) ,

If you are trying to get the contents of page B in page A, then try using **[Include page macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-include-page-macro/)** or the [E**xcerpt include macro**](https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/)

comments: author: Benedict Hawker
body: The Excerpt include macro is exactly what I am after. Thanks Rilwan.


Tags: cloud

confluence-cloud
Is it possible to limit space admin permissions to look and feel?
Asked by Benedict Hawker:

Ideally I'd like to to limit space admin permissions to look and feel so header updates can be given to support to look after but if this isn't possible is there a level of permission to limit them so they are unable to delete the space?

Thanks


Answers:
author: Mikael Sandberg
body: Hi [@Benedict Hawker](/t5/user/viewprofilepage/user-id/4967272),

Welcome to Atlassian Community!

No, space admin permission is not that granular so you can not remove the permission to delete the space. Atlassian does have a new [granular admin role](https://www.atlassian.com/roadmap/cloud?status=future;comingSoon&search=admin%20role) on their roadmap, hopefully that will also include space admins.

comments: author: Benedict Hawker
body: Thanks for the swift response Mikael - that's what the reading suggested but it's great to get confirmation.


Tags: cloud

confluence-cloud
How do I include a page from Space 1 into Space 2?
Asked by Colin Colwell:

This is getting frustrating, with the "regressive" functionality. I swear On-prem/data center used to permit including pages from different spaces. Now, no, can't do it.  
How can I include a page in two different spaces, single-sourcing, in other words?


Answers:
author: carlos.marin
body: Hi [@Colin Colwell](/t5/user/viewprofilepage/user-id/4664180)

If you are now using Confluence Cloud you have one macro to do that.

When you are editing your page **start typing "/include"** and you will get two macros, one to include a full page from the same or other space and other to include an excerpt of a page.

![Confluence - include page.png](https://community.atlassian.com/t5/image/serverpage/image-id/201927i7FC4AB3699DF588C/image-size/large?v=v2&px=999 "Confluence - include page.png")

Best regards,

comments: author: Colin Colwell
body: While I appreciate the timeliness, that's not what I asked. The problem, that I already figured out through trial and error, is the documentation could be expanded to describe the different ways one can include a page - smart search, hyperlinks, and by SPACEKEY/Pagename. I had to figure that all out myself and for a few minutes thought I was not going to be able to link page from Space 1 into Space 2.  
Thanks


author: Colin Colwell
body: Well, found my own answer but it's still annoying that this isn't obvious, unless you're a power user and already know these things, so I'll leave this open.

YES!!! You can link to another space page, but it's not obvious.

You'll need the target linked from space key and page name.

In the include dialog, type it like this:  

SPACEKEY/Page-title

Spacekey+slash is the key here. Atlassian, you might want to consider documenting your functionality.  

Alternately, you can just grab the URL and that works also. However, again, might be helpful if the documentation mentioned this!  
<https://support.atlassian.com/confluence-cloud/docs/insert-the-include-page-macro/>


Tags: cloud

confluence-cloud

include