youngmon/atlassian-qna huggingface dataset:
2 way card syncing/Mirror on multiple boards
Asked by Misty Viera:

It seems this has been a issue and feature request since 2018. Its 2023 and I still dont see this as a feature. I find Trello to be very pricey to not have some basic features. I see we can pay for a Power Up but why if we are already paying so much. Card syncing should be a basic feature, I cant see Trello being very useful with all the boards needed for projects if we have to keep bouncing to update all the cards. Too clumsy :(

Any updates on this?


Answers:
author: Dreamsuite Mike
body: Trello is a stable and open platform but it in terms of feature development, I would suggest it has reached maturity.

I doubt there will be development in features that can be achieved by other means.

In this instance, [2 way board sync and mirroring by Unito](https://trello.com/power-ups/595e989fa8f137d2af456fd4/2-way-board-sync-and-mirroring)

You can also use automation to mirror certain things
How do I download my Trello data for my deactivated personal account?
Asked by Dmitrii Volosnykh:

While I appreciate Atlassian does the best on the ways to run company in the current circumstances, I believe a user has to be provided the ability to save his/her data no matter what. I have not been contacted with any sort of notice about the upcoming deactivation in order to take any actions about migration of my data. What do I do in order to get my data back?


Answers:
author: Brant Schroeder
body: [@Dmitrii Volosnykh](/t5/user/viewprofilepage/user-id/4911512) If your account was removed you might not be able to get it back. Atlassian sends emails letting you know that your account will be removed because of inactivity. You should submit a support issue here as soon as possible. <https://trello.com/contact#/> I will also escalate to Atlassian just in case you are unable to submit a support ticket.

comments: author: Dmitrii Volosnykh
body: Here's an original message I get when I enter my log in credentials:

*YOU DON'T HAVE PERMISSION TO ACCESS THIS CONTENT*

*It looks like your account has been deactivated.*

*We've sent you an email with details of who to contact to get more information about this.*

So, it reports my account has been deactivated, not removed.

As I said, I did not receive any notice warning about this planned action.

I have noticed some info embedded into URL:
> Blocked by Atlassian due to business wind down within region

Thus, I suspect this is related to my location due to the geopolitical complexity of the current state of the world: I live in Russia.

I tried to find a way to report an issue. I looked in to the Contacts page you refer to. But I only see the following opportunities provided: visit help site, check if the systems are operational, ask the community. There's also Contact support that is not actionable, I guess, due to not being logged in or for whatever other reason. So, I opted for asking the community.


author: Lara
body: Hi Dmitrii,

Thanks for reaching out.

I've gone ahead and created a ticket on your behalf with our Customer Advocates team who can provide further assistance.

While the contact form does prevent you from creating certain tickets if you're not logged in, you should still be able to reach out to our Customer Advocates team by selecting 'Continue without logging in' and then 'Billing'.

A member of the team will reach out to you in the ticket as soon as they can!

All the best,

Lara  
The Trello Team


Tags: atl-rvw
2 way card syncing/Mirror on multiple boards
Asked by Misty Viera:

It seems this has been a issue and feature request since 2018. Its 2023 and I still dont see this as a feature. I find Trello to be very pricey to not have some basic features. I see we can pay for a Power Up but why if we are already paying so much. Card syncing should be a basic feature, I cant see Trello being very useful with all the boards needed for projects if we have to keep bouncing to update all the cards. Too clumsy :(

Any updates on this?


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/2-way-card-syncing-Mirror-on-multiple-boards/qaq-p/2413051>

Please reply to this question on the link above.


Tags: board

card
Label - Automation
Asked by Rhaieny Silva:

I'm trying to create an automation for

When I add a specific label to a card (for example: Manufacturing blue) on the board (of any list) that card will automatically be copied to the list "Manufacturing"

I already tried the rule:

When a card with the blue"Manufacturing" label is added to the board by anyone

---------\>

Copy the card to the top of list Manufacturing

If anyone could help me or explain if that's not possible I would be thankful


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Rhaieny Silva](/t5/user/viewprofilepage/user-id/5263605) !

As it checks the rule if the **card** with the blue "Manufacturing" label is added ++at the time it is added++ , it won't work. To make it work, you should create a rule for every **added blue "Manufacturing"** **label**and then copy the card to the top of your desired list (Manufacturing).


author: Dreamsuite Mike
body: ![Screenshot 2023-07-10 110028.png](https://community.atlassian.com/t5/image/serverpage/image-id/267711iB75D0B0861A5C7E9/image-size/large?v=v2&px=999 "Screenshot 2023-07-10 110028.png")
How do i get my personal key in trello?
Asked by Omar:

ive been trying to get it for the past 12 hours, but when i go to <https://trello.com/app-key>  

it does not show it, any solutions?


Answers:
author: Sal
body: Hey [@Omar](/t5/user/viewprofilepage/user-id/5263560)! Have you tried following the steps of our [API Introduction](https://developer.atlassian.com/cloud/trello/guides/rest-api/api-introduction/) to generate your API key and token? If you haven't, I highly recommend you do so. Also, I saw here you've already opened a ticket with us today (July 10th). In this case, I also recommend you follow up with my colleague who's working with you to address your concerns about generating your API key. I hope this information helps!
Why does the card start on the due date instead of the start date on the calendar?
Asked by Jessica:

Ideally the event would show from start date through the due date, but if that can't happen, I feel like it should at least start on the start date on the calendar.


Answers:
author: Oliver S
body: Hi Jessica,

Sounds like you're currently using the Calendar Power-up? Definitely agree they could display better across a range of days, particularly for events where you have a start and due date. There is a feature request to have this improved, and have added this post to it to pass on your feedback.

If it helps, we do have the board Calendar View in Trello Premium which has some additional features - including the ability for events to span across multiple days and be shown like that in the calendar view. Example:

![Screenshot 2023-07-10 at 2.44.46 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/267654i306FB919F0FC6078/image-size/large?v=v2&px=999 "Screenshot 2023-07-10 at 2.44.46 pm.png")

One of the other benefits is you can drag out / extend the duration of the events from the calendar view itself! :) Similarly, the design lets a few more events display in each cell.

If you're interested, you can give this a try with a 14 day free trial (no card required / obligation to stay) via this link: <https://trello.com/en/free-trial>.

Hope this helps! :)
I'm a premium subscriber for Trello and Can't customize my background for my board
Asked by Shatawn Brigham:

Does anyone have any suggestions for changing to a custom background. I keep clicking the + to add, but its not allowing. I'm a premium subscriber and have been working on Trello for years. Never had this problem.


Answers:
author: Alex W
body: Hey [@Shatawn Brigham](/t5/user/viewprofilepage/user-id/5263328) - welcome to the Community!

That's strange - all users should be able to change their board background, subscribed or unsubscribed.

Can you share any errors you're receiving?
Can I put my logo instead trello logo on emails sent by butler?
Asked by Caio Fernandes:

Ok, so I am setting up some automation to send emails as we move forward with projects, however, the email sent by Butler is branded by Trello, there is any way I can remove or minimize e use of my logo to have a branded email?


Answers:
author: Dreamsuite Mike
body: Hi [@Caio Fernandes](/t5/user/viewprofilepage/user-id/5263057)

I recommend you look at [Email for Trello](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) (Sendboard) power-up. It is one of the best Trello power-ups out there. The premium version will allow you to not only allow you to use your logo but you can pretty much customise the email exactly to your needs with templates. Furthermore it supports automation.

[@Christl_Email for Trello](/t5/user/viewprofilepage/user-id/4784982)


Tags: butler

custom-field

email

image
preciso abrir os arquivos e fotos quando estou off-line , o que fazer?
Asked by rogerio:

quando estou off-line mesmo com o quadro selecionado edi??o off-line n?o consigo abrir os arquivos.

Sei que est?o em nuvem, mas ? poss?vel eu salvar e abrir quando off-line


Answers:
author: Vishaal S
body: Ol? Rog?rio,

Vishaal aqui com a equipe do Trello - obrigado por entrar em contato

O comportamento atual ? que, quando voc? alterna a op??o 'Dispon?vel off-line' em um quadro, ele baixa explicitamente todo o conte?do (incluindo anexos) e o mant?m atualizado em segundo plano. As altera??es ser?o mantidas em sincronia.

Se voc? n?o habilitasse essa op??o em um quadro, o conte?do seria baixado, mas n?o seria sincronizado em segundo plano. Por exemplo, se voc? adicionar um cart?o a um quadro que n?o est? no modo off-line, uma pequena seta circular aparecer? indicando uma sincroniza??o pendente.

Outra maneira de disponibilizar os quadros off-line ? acessando as configura??es do aplicativo e h? uma op??o 'Quadros off-line': <https://share.getcloudapp.com/YEuDBKbN>.

-------------------------------------------------------------------------------------------

Hi Rogerio,

Vishaal here with Trello Team---thanks for reaching out

The current behaviour is that when you toggle the 'Available offline' option on a board, it explicitly downloads all the content (including attachments) and keeps it up to date in the background. Changes will be kept in sync.

If you didn't enable this option on a board, the content would be downloaded but wouldn't be kept in sync in the background. For example, if you add a card to a board that's not toggled to offline mode, a little circular arrow indicator will appear indicating a pending sync.

Another way to make boards available offline is by heading into the app settings and there is an 'Offline Boards' option: <https://share.getcloudapp.com/YEuDBKbN>.
Is there a way to recover deleted text from the Description area of a card?
Asked by Dick Robinson:

I removed text from the description area (CTRL + X) to copy on to another card. But it got lost. Is there a restore feature like Ctrl +Z?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Dick Robinson](/t5/user/viewprofilepage/user-id/1179817) Go to your board or the card, and undo your recent changes by just pressing the**Z**from your keyboard.

Here are some of additional shortcuts which you may find helpful:

* <https://trello.com/shortcuts>

comments: author: Dick Robinson
body: Thanks. Great to know!
How does the licensing work?
Asked by Amber Kanholm:

Does a license equal access or, is it access plus the capability to edit/add in Trello? Need to determine how many licenses we need to purchase. Only 6 people will need the ability to edit but we will need others to have the ability to open and view items.


Answers:
author: Alex W
body: Hey [@Amber Kanholm](/t5/user/viewprofilepage/user-id/5262953) - welcome to the Community.

Our Premium and Standard subscriptions don't have 'licensing', as the system decides what you will pay based on how many billable users you have in the workspace you upgrade.

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

* Users that have been added directly to the upgraded workspace
* Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here: <https://help.trello.com/article/855-how-billing-works-with-trello-business-class>

If you have any more questions about billing, you'll need to raise a support ticket as we don't support billing or sales questions over the Community. You can raise a ticket at <https://trello.com/contact>

When you do this, please make sure the **What can we help you with?** field is set to 'Billing' or 'Sales'.
Advanced Checklist due dates in Workspace Table view?
Asked by JGMorin:

Does Trello offer now the possibility to see advanced checklist due dates in workspace table view? As a creative manager, I manage many boards for different departments and we really need to see advanced checklist due dates. It's gonna help my team to be able to manage their tasks by priority.


Answers:
author: Cody C.
body: Not at the moment, but I definitely hear where you're coming from. Advanced checklists with due dates are visible in each [board's calender](https://support.atlassian.com/trello/docs/calendar-view/) view, but not in the [Workspace calendar view.](https://support.atlassian.com/trello/docs/workspace-calendar-view/)

Workspace calendar view was intended as a bit of a higher-level view, so my hunch is checklist items won't be added there, but I can certainly see how that would be useful and I'm glad to pass a vote along on your behalf!


Tags: checklist

due-date

table
I work for an NHS Provider, does the NHS receive discount subscription rates?
Asked by Chris Summers:

I work for an NHS Provider, we are a Community Interest Company (CIC) so not strictly a charity or not-for-profit.

A CIC is a special type of limited company that benefits the community rather than private shareholders.


Answers:
author: Alex W
body: Hey [@Chris Summers](/t5/user/viewprofilepage/user-id/5262754) - welcome to the Community!

Unfortunately we cannot answer your question over the Community as this is considered a billing issue. You'll need to raise a support ticket as we don't support billing or sales questions over the Community. You can raise a ticket at <https://trello.com/contact>

When you do this, please make sure the **What can we help you with?** field is set to 'Billing' or 'Sales'. Please also note in the ticket that you're seeking a non-profit discount and want to see if you're eligible - our billing team will be able to send through the resources to determine if you are.
Struggling to switch languages
Asked by Parisa:

Anyone here is also struggling to change the language of Trello from the default (which is in German without asking me!) to English? I tried the setting, and it brings me to Atlassian accounts, in which I can change the language, but it switches back to German when I go to Trello again. Any tips?


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Parisa](/t5/user/viewprofilepage/user-id/5262594) !

I saw a thread that some other people had the same problem, you may want to check it (it's from 2022, but there are comments from May and June 2023): <https://community.atlassian.com/t5/Trello-questions/Can-t-change-language/qaq-p/2157644> .

Some solutions that there are suggested:

* Disabling ad blocker extension in Chrome
* Following a separate language setting for Trello: <https://support.atlassian.com/trello/docs/changing-your-language-in-trello/>
Power-Up development: How do I check if member has got an active Standard Trello plan?
Asked by Tymek Zapa?a _Colorful Budget_:

Hello!  

I'm developing a Power-Up which requires members to already be on a Standard plan (because of the custom fields support). Is there any way I can check if user has this plan active to provide friendly messages?


Answers:
author: Oliver S
body: Hi Tymek,

Welcome to the community.

I believe it should be possible through a GET request via the API via t.organization: <https://developer.atlassian.com/cloud/trello/power-ups/client-library/accessing-trello-data/#t-organization-->

While it's not mentioned explicitly on that doc, you should be able to return 'paidStatus' which should show the subscription type.

Let me know if that helps, and if you have any further questions.

comments: author: Tymek Zapa?a _Colorful Budget_
body: Exactly what I was looking for. Thanks!


author: Oliver S
body: No worries! :) You can also do t.board('paidStatus') to check at the board level too.

We'll make sure we get the documentation updated to reflect this as well! :)


Tags: custom-field

plan

power-up
Blocked 2 people
Asked by ???????:

Hi, you are blocked 2 people from my work, can i know why ?

email: len.magnus@mail.ru


Answers:
author: Sayed Bares [ServiceRocket]
body: Welcome to the community [@???????](/t5/user/viewprofilepage/user-id/5262376) !

I believe the following community thread answers your question:

* <https://community.atlassian.com/t5/Trello-questions/use-the-program-in-Russia/qaq-p/2305600>
Qual o Limite de cart?es criados por hora/dia/mes?
Asked by Lucas Ponte e Silva:

Qual o Limite de cart?es criados por hora/dia/mes?

Pois criei uma automa??o para puxar os pedidos de meu erp para o trello e percebi que quando atingiu 25 pedidos ele simplesmente parou, tem limite de pedidos na conta free?

Atenciosamente


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Lucas Ponte e Silva](/t5/user/viewprofilepage/user-id/5262139) !  
According to the docs:
> Automation runs per month for FREE plan is 250

and:
> Other limits  
> To protect our systems and prevent strain on Trello's resources, we apply some limits such as a rate limit on the maximum number of automation runs per minute, a limit on the number of cards a single automation run will affect, a limit on the total number of actions and operations performed by a single automation run (currently 20 for all plans), and others.

You may read the whole information here: [https://support.atlassian.com/trello/docs/butler-quotas-and-limits/](https://support.atlassian.com/trello/docs/butler-quotas-and-limits/?)
Can we download shared artifact of failed build
Asked by Akash Singhal:

I am using Bamboo for the execution of automation test cases

. When i execute test cases sometimes build fail, at that time a new file generated by the framework name rerun.txt .

I want to rerun only those failed test cases again in the new plan but the problem comes when i need that file from the build because bamboo does not allow to download shared artifact for a failed build.

Request you to add this kind of support because i checked on the internet a lot of people are facing this issue in the automation testing.

If you have some solution please share with me so that i will able to proceed with that approach.


Answers:
author: rsperafico
body: Hello Akash,

You could manage your own shared artifact. As you mentioned, the file "rerun.txt" gets generated. If so, add a Script task to you JOB to upload (i.e. SCP) the file to a location of you choice and the next time you run the build download the same file and consume it.

---

Kind regards,  
Rafael P. Sperafico
Bamboo Deployment Plans can bypass dedicate agent checks
Asked by Paul:

It looks as though there is a way round [BAM-3491](https://jira.atlassian.com/browse/BAM-3491) (Limit agents to given plans). For a deployment plan it is possible to select any agent irrespective of any constraints.

For example if a remote agent is dedicated to Project A and a deployment plan is created under Project B. For that deployment plan, clicking the Agents button under the other environment setting it is possible to select the agent dedicated to Project A.

We are running Bamboo Server 5.12.2.1 Build 51213


Answers:
author: rsperafico
body: Hello Paul,
> clicking the Agents button under the other environment setting it is possible to select the agent dedicated to Project A.

![information](/html/@4DF2F60CA30FBCA0CD7B960B5D0F871B/images/emoticons/information.png "information") Please, notice dedication is not exclusive. You are able to dedicate the same agent to **multiple** *Build project* , *Build plan* , *Build job* , *Deployment project* and/or *Deployment environment*.

Edit agents: Environment {#toc-hId-1646429246}
----------------------------------------------

Dedicate specific agents or image configurations to execute all deployments for this environment. If you do not assign an agent to this deployment, one will be chosen at run time according to [standard requirement/capability mappings](http://docs.atlassian.com/bamboo/docs-0512/About+capabilities+and+requirements).

NOTE: By adding an agent to this list, it will no longer execute any build jobs. It will only execute deployments for this environment, and other environments that are explicitly configured to use this agent. One agent can be assigned to several deployment environments.

*Extracted from view* <http://localhost:8085/deploy/config/configureEnvironmentAgents.action?environmentId=ENVIRONMENT_ID>

Yes, you are correct on your statement. The view in question is another way to [Dedicating an agent](https://confluence.atlassian.com/display/BAMBOO/Dedicating+an+agent) in Bamboo.

Bamboo allows you to dedicate an agent, to run, for example, only specific build projects, deployment projects or associated activities. You must dedicate an agent to a type of activity and a specific entity of that type.

Note that when you dedicate an agent, then no other activity will be able to use it, unless it is dedicated to that activity as well. Similarly, no other agent will be able to build this plan other than the **agent(s) that are dedicated** to build it.

*Extracted from* [Dedicating an agent](https://confluence.atlassian.com/display/BAMBOO/Dedicating+an+agent).

---

Kind regards,  
Rafael P. Sperafico

comments: author: Paul
body: Hi Rafael,

Many thanks for your reply. This is a problem for us as we have separate teams that don't want other teams running their deployment plans on their agents.

As it stands there is nothing to prevent somebody running a deployment plan on any agent.

I have added more detailed comments to ticket [BAM-3491](https://jira.atlassian.com/browse/BAM-3491)


Tags: bamboo-administration
Export Bamboo Cloud Fails
Asked by Claudiu Amarandei:

I am trying the Export Bamboo Cloud function but it fails. There are no running builds but the process hangs with the message,

```
We're pausing your Bamboo Cloud instance. Please make sure there are no stale builds in your build queue.
```

After about 15 minutes it stops with the error that the server cannot be stopped and advises to contact support.

I've looked for a way to manually pause it but couldn't find it. Any advice ?


Answers:
author: Alexey Chystoprudov
body: Please contact support at support.atlassian.com, they will be happy to help you with Bamboo Cloud instance export


Tags: cloud