what the name of the field is that lies between the status and the manual automation trigger dropdow
Asked by Manfred Nuncic:

hello,  

where can i get this information to edit this? not sure if it is in the workflow... i didn't find it...  

Would be great, if somebody could point me to the way find answers like that myself...  
![Screenshot 2024-08-02 144225_feldname.jpg](/t5/image/serverpage/image-id/339686i3E141828AA800FD9/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 144225_feldname.jpg")  

Thank you  

best regards  

Fred


Answers:
author: Hans Polder
body: [@Manfred Nuncic](/t5/user/viewprofilepage/user-id/5417112) ,

Welcome to the community!

This field is called the 'Resolution' of a ticket. See more information about it here: <https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html>

Can you give a bit more context on what is needed? Do you want to update the value for this specific ticket? Or...?

Generally, the resolution field should be part of the **workflow**. You should check out the workflow that is being used for this request type, and see any lines (transitions) leading to any of the Green statuses. Likely you'll see a 'post function' there that fills a fixed value, OR you'll see that the transition is set-up to use a specific 'screen', in which the user fills the Resolution manually.

comments: author: Manfred Nuncic
body: [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451)   

Hello,  

thank you for your fast response and your welcome to the community...  

i am just begining to learn automation and workflow in jira and here i didn\`t find this field.   

I will read your hints and if i have another specific question i will write here again.  

best wishes fred  

<br />


author: Joseph Chung Yin
body: [@Manfred Nuncic](/t5/user/viewprofilepage/user-id/5417112)

Welcome to the community. The field is the "Resolution" field in the system. This field is global and the options available for this field can be accessed by going to Settings (the clog wheel icon located in the upper right of the window) \>\> Issues (under Jira settings section) \>\> Resolutions.

![2024-08-02_08-20-48.png](https://community.atlassian.com/t5/image/serverpage/image-id/339735iDC53EC6A7BA38E87/image-size/large?v=v2&px=999 "2024-08-02_08-20-48.png")

The field's population is always controlled via the WF when issue move into a terminal status.

Hope this helps.

Best, Joseph Chung Yin

comments: author: Manfred Nuncic
body: Hello [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)   

thank you for your fast response and your welcome to the community...  

i am just begining to learn automation and workflow in jira and here i didn\`t find this field.   

I will read your hints and if i have another specific question i will write here again.  

best wishes  
fred  


author: John Funk
body: Hi Mandred - Welcome to the Atlassian Community!

I don't seem to find an issue anywhere in my instance where something shows there. Is it possible that this is an approval step?

comments: author: Manfred Nuncic
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)   

I will analyse it now with the additional informations i got here...  

Thank you for your response...  


author: John Funk
body: You are welcome, and good luck.


Tags: cloud

jira-service-management

jira-service-management-cloud