youngmon/atlassian-qna huggingface dataset:
CustomfieldId
Asked by Willian Pereira Da Cruz Lemos:

Hi,

I am connected to my JIRA project through ODBC.

in my project I created a Customo field = customFieldId_10322 (SQUAD)  
This custom field is of the radio type, but I can't find its attributes in the database.  
In which table is the radio listed?

![custofieldradio_squad.png](/t5/image/serverpage/image-id/323146iB756D7CDEC514736/image-size/large?v=v2&px=999 "custofieldradio_squad.png")

I want to find the table that contains the radio options:  
![radiooptions.png](/t5/image/serverpage/image-id/323147i6CA300FA757E6A97/image-size/large?v=v2&px=999 "radiooptions.png")

Can i help me please?


Answers:
author: Tuncay Senturk
body: Hi [@Willian Pereira Da Cruz Lemos](/t5/user/viewprofilepage/user-id/5494733)

Welcome to the Community!

You can find options for a custom field in the **customfieldoption** table. All custom field options regardless of their types are stored in this table.

I hope it helps!

comments: author: Willian Pereira Da Cruz Lemos
body: hi Tuncay,

Thank you very much for your return.  

i'm connected from ODBC on JIRA and this table cannot exist.

![odbc.png](https://community.atlassian.com/t5/image/serverpage/image-id/323342i4B5F086185EB0D98/image-size/large?v=v2&px=999 "odbc.png")  

Can you help me please?


author: Tuncay Senturk
body: Hi [@Willian Pereira Da Cruz Lemos](/t5/user/viewprofilepage/user-id/5494733)

I don't know exactly what's wrong with your ODBC but [this documentation](https://developer.atlassian.com/server/jira/platform/database-custom-fields/#custom-field-configuration-options) also proves that customfieldoption is the table you need.


author: Willian Pereira Da Cruz Lemos
body: Thank you very much for your help, I contacted the company that provides ODBC to understand why this table did not come


Tags: cloud

jira-service-management

jira-service-management-cloud
Slack channel creation for incidents - Private channel?
Asked by Jeanne Schock:

Hello and thanks for any replies.

I am able to create a new slack channel for an incident through automation.

Is there a way to make those channels private?


Answers:
author: Laurie Sciutti
body: Hello [@Jeanne Schock](/t5/user/viewprofilepage/user-id/5014908) \~ you can make Slack channels private (see [here](https://slack.com/help/articles/213185467-Convert-a-channel-to-private-or-public)) - just be sure the Automation Actor has access to that channel.

comments: author: Jeanne Schock
body: HI. Thanks for the reply. I looked at that link and I don't see any information for how to create the private channel through jira automation.

This rule below works, but it creates a public channel. Is there a way to make the channel private from the time of automatic creation?

![Screenshot 2024-05-13 at 12.14.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323381i62E5BE0890FC4764/image-size/large?v=v2&px=999 "Screenshot 2024-05-13 at 12.14.03?PM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud

slack
customizing der Public Service Desk page
Asked by Roger Tanner:

How can I customize the customer facing service desk webpagw ?  
and what is the url for a customer to access the service desk webpage


Answers:
author: Walter Buggenhout
body: Hi [@Roger Tanner](/t5/user/viewprofilepage/user-id/1778184) and welcome to the Community!

I would suggest you read up on the overall JSM documentation, starting from [this support article](https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/).

There is no such thing as *"THE customer service desk webpage"* . JSM is a web application that has an overall umbrella page called the *help center*, and one or more service desks that are automatically added to that overall help center as you set them up. Each service desk is a JSM project with multiple forms called request types, which are all separate screens with their own URL.

More specifically about customising the portal, you can have a look at [this support article](https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/) as a starting point for what you can do and how.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Log-on Timeout Issue
Asked by Brian Ventura:

As our admins are working on projects we are constantly being asked to log-in repeatedly. Is there a setting that we can adjust to stop this from happening?


Answers:
author: Joseph Chung Yin
body: [@Brian Ventura](/t5/user/viewprofilepage/user-id/5441817) -

Again Welcome to the community. Take a look at this Jira KB article for On-prems installation only on session timeout control -

<https://confluence.atlassian.com/jirakb/how-to-change-the-default-session-timeout-to-avoid-user-logout-in-jira-604209887.html>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: data-center

jira-service-management

jira-service-management-data-center
Multiple project with different Email
Asked by Lookman Alaka:

We have Project for each department like Tech support, Marketing, accounting. How can I create email for each department so when the client send email request it will go to the appropriate department rather than general email box.

Thanks


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Lookman Alaka](/t5/user/viewprofilepage/user-id/5492100). And welcome to the community ?

This should be interesting. You may get a lot of opinions on this.

First, IMHO, support via email is not the way to go with JSM. That's because JSM only allows you to have two inbound email addresses (the default one and one custom one). That's usually not enough. But there's a workaround (more below).

What I recommend instead is one customer support portal. Here's an example:

![Screenshot 2024-05-10 at 3.48.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323139i77036D8B25C9CF41/image-size/large?v=v2&px=999 "Screenshot 2024-05-10 at 3.48.44?PM.png")

Then, set up a separate JSM project for each department that receives and responds to requests (each item on the pull-down menu).

Although it's one help portal from the customer perspective, you can set it up as Atlassian does---one choice for each of the departments (projects) they may care about.

Feel free to have many JSM projects if different teams are supporting them. Each team = a project.

IMHO, this is the modern best practice for customer support (vs. email).

\~\~\~\~\~\~\~\~\~\~\~\~\~

If you must use email, you can still use this approach and/or both. You'll have to work with your IT team to set up email aliases that all route to the same inbox, ingest them in JSM, and deposit them in the right project/queue with [Jira Automation](https://www.atlassian.com/software/jira/features/automation) rules.

IMO though, you're better off if you ask your customer to remember just one method --- the support portal method. There is a much lower risk of things falling through the cracks due to lost email / things going to spam, etc.

Hope this helps,

-dave

comments: author: Lookman Alaka
body: Thank you Dave Rosenlund. I will look into your suggestion


author: Tenzing Doleck
body: What jira automation rules do you suggest?


Tags: cloud

jira-service-management

jira-service-management-cloud
Can I create an SLA by any other field ex: Tag, Impact, whatever I want?
Asked by Helmut Hodin:

I want to create an SLA using other fields like Tag, Component, Impact, Severity whatever field I decide cuz

I have the following problem:

I want to create an Incident which have

Priority: High which means it has to be resolved in 20h max

Complexity: Simple which means it can be resolved in 4h max

And I want this can apear in the SLA field so I cant filter or take desicion over this incidents based on the priority and complexity


Answers:
author: Walter Buggenhout
body: Hi [@Helmut Hodin](/t5/user/viewprofilepage/user-id/5494676) and welcome to the Community!

I cannot really link the question to be able to set up an SLA by any field with the example you give about priority and complexity.

But apart from that, if you are talking about setting SLA target timings by any (combination of) field(s), that should be possible.

When you set a target resolution time, you use a JQL filter to specify what makes a ticket fall into that target's criteria. e.g. the following filter:

```
Priority = High
```

would select all tickets where *High* is set as the priority. You can specify an SLA calendar and a target of e.g. 20h for those tickets, to build upon your example there.

The following filter:

```
Complexity = Simple
```

would then select all tickets matching that selection. You can - again - add an target resolution time of 4h as per your example.

However, you will run into trouble if you start mixing your target criteria like this. Suppose you have a ticket with high priority, but simple complexity, the target time in this example will be set to the criteria that is matched first. To avoid trouble, you may consider combining criteria and set target resolution times based on combined fields, as e.g.

```
Priority = High AND Complexity = Simple

Priority = Medium AND Complexity = Simple

Priority = Low AND Complexity = Simple

Priority = High AND Complexity = Medium

...
```

And so on, specifying target timings for each unique example. You can - of course - use any other fields you use on your ticket forms to determine your target filters. JQL filters are very flexible.

Hope this helps!


author: Vijay Dadi
body: [@Helmut Hodin](/t5/user/viewprofilepage/user-id/5494676) have you tried the solution suggested by [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) ?

comments: author: Helmut Hodin
body: Yeah, I have tried something based on the solution with JQL and till now it seems to work perfectly.

If i have any other doubt I will let you know

Thank you so much.


Tags: cloud

jira-service-management

jira-service-management-cloud
Problems to use the payload of a GET request (REST API)
Asked by Rudy Rohde:

Dear JSM community

I started 2 days ago to look into the REST API, but now I am stuck to use / extract the payload of my GET ISSUE request.

I have established for testing a very simple automation rule as follows:

![SCR-20240510-rwmw.png](/t5/image/serverpage/image-id/323128i25693C148B7431BA/image-size/large?v=v2&px=999 "SCR-20240510-rwmw.png")

When validating the GET ISSUE request: every thing seems fine, positive response and payload visible (I shortened the screenshot a bit):

![SCR-20240510-rwxe.png](/t5/image/serverpage/image-id/323129i5CBB9A9364E0FEBE/image-size/large?v=v2&px=999 "SCR-20240510-rwxe.png")

When I try to write the payload down into the Audit log (or a comment in the ticket): the {{webResponse.body} seems to be empty:

![SCR-20240510-rxhw.png](/t5/image/serverpage/image-id/323130i27C098C38F787E62/image-size/large?v=v2&px=999 "SCR-20240510-rxhw.png")

What I am missing here? Hope someone can help me out.

Kind Regards, Rudy


Answers:
author: Kalyan Sattaluri
body: Hello [@Rudy Rohde](/t5/user/viewprofilepage/user-id/5352712)

Correct syntax is {{webhookResponse.body}}

And subsequently {{webhookResponse.body.key}} or {{webhookResponse.body.fields.priority.name}} etc to reference the fields..

Hope it helps and accept answer if it solves your problem, thanks!

comments: author: Rudy Rohde
body: Dear [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306)

With {{webhookResponse.body}} or {{webhookResponse.body.key}} or {{webhookResponse.body.fields.priority.name}}...still the same result: nothing :(

![SCR-20240510-tpdh.png](https://community.atlassian.com/t5/image/serverpage/image-id/323144iE28821F5C692834B/image-size/large?v=v2&px=999 "SCR-20240510-tpdh.png")


author: Rudy Rohde
body: [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306) : YOUR ANSWER IS CORRECT

I just forgot now with the changed to delay the further execution till the GET method completed. Working now

Thanks a lot

Rudy


author: Kalyan Sattaluri
body: Hmm. Strange. Can I suggest..

Instead of using smart value in the GET call, for test purposes, provide directly issue key like below and trigger the rule from an issue and log {{webhookResponse.body}} as you were and see if you getting results.

<https://mbgroup-atlassian.net/rest/api/2/issue/TEC-90>


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

rest-api
Linked issues require done/deploy
Asked by Angi Hast:

If a linked issue is "blocked by" the current issue why would it need to be done/deployed to close the current issue.

We are trying to create dependencies by using blocks and blocked by.

It doesn't make sense to require the blocked issue to be deployed/done to close the epic that was blocking it.


Answers:
author: Walter Buggenhout
body: Hi [@Angi Hast](/t5/user/viewprofilepage/user-id/5274212),

I tend to 100% agree with that statement. However, it is very likely that this is a restriction that was implemented by someone administering your site. Automatically blocking an issue from reaching a status based on conditions from linked issues (or based on any conditions at all) is not something I have seen Atlassian include by default anywhere in Jira.

I would suggest checking in with your Jira admins to verify any conditions applied to your Jira workflows in the project(s) where you see this behaviour.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Details about June 30th release on Import Wizard
Asked by Wilberto Cordero:

Does anyone know the additional features we are going to get from the new Jira import Wizard?

Can attachments be moved more easily?

![image.png](/t5/image/serverpage/image-id/323120i8B00D7229EF1FDEF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: RobertRipple
body: The new Jira import wizard promises improved features, including easier attachment migration.


Tags: cloud

jira-service-management

jira-service-management-cloud
After Import repository failed I cant access new repository
Asked by adi nugraha:

I want to import project to new repository in bitbucket, but it failed when processing.

And i cannot access and delete the repository. ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/274919iBDF111762EA1F19D/image-size/large?v=v2&px=999 "Capture.PNG")Please help delete this repository.


Answers:
author: Mark C
body: Hi [@adi nugraha](/t5/user/viewprofilepage/user-id/5291749),  

Welcome to the community.  

It seems the repository was stuck in the "Importing" state.  
I went ahead and deleted the repository.  
You can now try to import again.  

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
Jenkins git pull for specific repos are hanging
Asked by ubredd:

we use  
git branch: "${branch}",  
credentialsId: 'bitbucket-credentials',  
url: "${GIT_URL}"  
jenkins step to pull code to jenkins workspace. while it is working most of the times.. it is getting stuck for long time (20-30mts) and then it pulls or it is always stuck, for specific repos. The code is not heavy too. as it works fine for local replica/cloning...  
What could be wrong? The ssh key used is allowed on repo permissions too in bitbucket.


Answers:
author: Patrik S
body: Hello [@ubredd](/t5/user/viewprofilepage/user-id/5139827) and welcome to the Community!

I see the workspace you have linked has an active Bitbucket subscription, so I will be opening an internal support case for this issue, as we will need you to provide more details about the error, such as the repositories being affected and the logs from Jenkins.

You should be receiving the ticket link in your email soon. In case you don't receive it, please let me know, so I can share the link here ( the ticket will only be visible to you and Atlassian).

Thank you, [@ubredd](/t5/user/viewprofilepage/user-id/5139827) !

Patrik S


Tags: bitbucket-cloud

cloud
how to cancel revert?
Asked by ???:

I'm in charge of sound design, but not an expert with git.  
I used Sourcetree for data sharing with the developer because he suggested it.  
Today, one of my files is significantly more than 100mb, so it stuck to commit.  
The developer said, "you need to revert it," and I did it.  
And my work was gone.  
How to cancel or reset "revert"?  
I tried the reflog method, but it isn't work.


Answers:
author: Patrik S
body: Hello [@???](/t5/user/viewprofilepage/user-id/5291649) and welcome to the Community!

In **git** there are different ways to revert a commit :

* Using the **git revert** command that will create a **new commit** that undoes only the changes introduced by the commit being reverted.
* Using **git reset** will move the ref pointer of HEAD and the current branch to the provided commit, meaning that it will remove the changes of all of the commits that occurred after the target commit.

You can find more details about the difference between revert and reset in the articles [Git Revert](https://www.atlassian.com/git/tutorials/undoing-changes/git-revert) and [Git Reset](https://www.atlassian.com/git/tutorials/undoing-changes/git-reset).

From your description, it seems like you did the revert from Sourcetree, which uses the **git revert**method.

In this case, a new commit (the "revert" commit) should have been create when you first reverted the changes. You should be able to select the same Reverse option on that "revert" commit to undo the changes, by right-clicking on the commit and selecting the **Reverse** option :

![Screenshot 2023-08-15 at 5.15.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/275322iBAFB9ECCD025350A/image-size/large?v=v2&px=999 "Screenshot 2023-08-15 at 5.15.56 PM.png")

This would create a new commit that should bring back the files/changes prior to the first revert.

Let me know in case you have any questions.

Thank you, [@???](/t5/user/viewprofilepage/user-id/5291649) !

Patrik S

comments: author: edamlee
body: Thanks for your kindness :)

I had have already tried your method, but it didn't work.

maybe my old commit made me stuck into error.

So I found the another way with my friend who knows about sourcetree well.

In my case, I tried 3 ways

2) reset --soft HEAD{0} for cancel revert,

3) reset the master branch.

4) and git restore --staged .


Tags: bitbucket-cloud

cloud

sourcetree
Help with docker image for Pipeline for a WordPress site
Asked by Alan G:

I would like to use a public docker container that has WordPress but also Node.js.  

A previous developer had created a custom docker container that worked with our pipeline but we no longer have access to that image so need to either use a public one or create a custom one. If it has to be custom, I'm not sure what all would need to be in it.  

Here is our pipeline (minus the reference to the docker image)  

```
clone:
depth: full

pipelines:
branches:
deploy/dev:
- step:
max-time: 5
script:
- cd wp-content/themes/themename
- npm rebuild node-sass
- npm i
- npm run prod
- cd ../../../
- composer install --prefer-dist
- rm -rf .git
- rm .gitignore
- echo "node_modules/" > .gitignore
- git init .
- git add wp-content/themes
- git add wp-content/plugins
- git commit -q -m 'Automatic Deployment'
- git push -f git@git.wpengine.com:production/name_of_repo.git master
```

\`  
Thx for any guidance on this.


Answers:
author: Theodora Boudale
body: Hi [@Alan G](/t5/user/viewprofilepage/user-id/5291627) and welcome to the community!

I'm not aware of a public image that has both WordPress and Node.js, you could do a search in DockerHub and run locally on your machine containers based on different images to see if they have the tools you need preinstalled.

If you would like to build your own custom image, you can take a look at the resources we have here:

* <https://support.atlassian.com/bitbucket-cloud/docs/use-docker-images-as-build-environments/#Creating-a-custom-build-environment>

Based on your yml file, your build would need at least npm, composer, and git.

You could also [debug your build locally with Docker](https://confluence.atlassian.com/bbkb/debug-pipelines-locally-with-docker-1167698072.html) using either an existing public image or a custom own that you create, to see if it's running ok with that specific image.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Cannot log into BitBucket
Asked by NeoPata:

Hello!

I get a "We couldn't log you in" message whenever trying to access Bitbucket from my Atlassian account.

I've tried different browsers and I'm not sure what else could be causing this.

I've noticed other questions where something on the service side intervenes, could that be what I need too?

Thanks!


Answers:
author: Theodora Boudale
body: Hi [@NeoPata](/t5/user/viewprofilepage/user-id/5291506) and welcome to the community!

The Bitbucket Cloud account with the same email as your community account was deactivated, which I believe is the reason for the error you were seeing.

I went ahead and reactivated the account, could you please check if you are able to log in now?

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Repository is over the size limit (4 GB) and will not accept further additions.
Asked by John Nicole Calbitaza:

Hi

I had several big files and had many many revisions of those files checked in. I guess that led to the Repository is over the size limit (4 GB) and will not accept further additions warning.

I've deleted all big files in local and when I tried to push, I am getting a warning


Answers:
author: Theodora Boudale
body: Hi [@John Nicole Calbitaza](/t5/user/viewprofilepage/user-id/5291536) and welcome to the community.

I ran a git gc for the repository that is over the size limit, however, its size has not been reduced.

When a repo goes over the size limit, the only thing that you can push is a git reset that will bring the repo's size below the limit. You can read more details here:

* <https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/#Undoing-the-last-push>

New commits cannot be pushed at this point (even if it is commits with file deletions or a history rewrite).

After you follow these steps to undo the last push, the repo's size should go below the limit, you can look into reducing it further.

Please keep in mind that committing file deletions will not affect the repo size. You would need to rewrite history in order to either remove these files from history or move them to LFS. You can read more details in this post of mine:

<https://community.atlassian.com/t5/Bitbucket-questions/Revert-bitbucket-repository-state-to-one-day-prior/qaq-p/1908360#M76762>

If you rewrite history and push, the remote repo will need a git gc that can only be done by Atlassian team. You can create a new question in community and we can then run it for your repo.

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora


author: Harald Seyr
body: Hi [@John Nicole Calbitaza](/t5/user/viewprofilepage/user-id/5291536)

welcome to the community!

Did you check the recommendations on [Reduce repository size \| Bitbucket Cloud \| Atlassian Support](https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/)?

Regards,

Harald


Tags: bitbucket-cloud

cloud