youngmon/atlassian-qna huggingface dataset:
ACA 900 Exam Weighted
Asked by Tammy Baddley:

I took the ACA 900 Jira software Fundamental exam on 17 Jan 2024 and this was the break down:

17 Jan Content Breakdown:  

***1.0??Basic Concepts :?100%***   
2.0??Jira Navigation:?50%  
3.0??Working With Issues :?45%  
***4.0??Issue lifecycle, workflow, and boards:?100%***   

<br />

Took it again today 19 Jan

1.0??Basic Concepts :?57%  
***2.0??Jira Navigation:?100%***   
3.0??Working With Issues :?54%  
***4.0??Issue lifecycle, workflow, and boards:?100%***

*I have earned my badge in fundamentals, taken the Exam and Reviewed the exam every day for two weeks. Why am I always failing with a 68?*

Does anyone know a prep test that better prepares you for the ACA 900 Jira Exam than what is on Atlassian. The prep test here is vastly different that the exam


Answers:
author: Carmen
body: Hi Tammy,

you'll pass the exam eventually, don't worry. I won't take any of the ACA exam series since I have a few ACPs already but I might be able to give you some advice on how to approach Atlassian exams.

I suspect that you haven't spent enough time experiencing with the tool itself yet. Atlassian exams rely heavily on understanding so that doing prep tests alone are not enough.

If you remember some of the exam questions, please write them down on a piece of paper for yourself and look for the answer on your Jira instance. The more you'll do this, the more use cases you'll have in mind, which will in return help you to remember concepts better, especially with the "Working With Issues" part.

Best of luck!

comments: author: Tammy Baddley
body: Th++ank you, I have used Jira at work for three months. I know all about scrum. Attending daily stand-up for multiple teams, Sprint planning, Sprint Reviews, Retrospective. Hence, another layer to my confusion. I know basic concepts, on my very first exam I scored 100% so when I tested 2 days later and received a 57 in Basic Concepts (that just isn't possible). I honestly think there is an issue with Psi proctored exams. I have to be certified by the 26th so time to pass isn't on my side.++


author: Carmen
body: Hi Tammy,

three months is a very short period of time, you are very ambitious. The discrepancies you're describing in scores are totally possible as the total number of questions and the number of questions per topic are not always the same. Have you tried opening an Atlassian support ticket explaining your concerns in a factual manner?

They usually answer within 24 hours and are really helpful.

Best of luck!


Tags: jira-service-desk-server

jira-service-management-server
Como fa?o para filtrar por organiza??o
Asked by Francielle Ferreira:

![organiza??o.png](/t5/image/serverpage/image-id/301531i8742A08C27D0F007/image-size/large?v=v2&px=999 "organiza??o.png")


Answers:
author: Dan Breyen
body: Hi [@Francielle Ferreira](/t5/user/viewprofilepage/user-id/5406587) welcome to the community. I apologize if there are any translation errors. If you want all Organizations in your query, you wouldn't have to add the qualifier at all. If you want a specific Organization using 'and Organizations = "CompanyX" should work for you. That's what I use in my queries.

Hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I control access to jira tickets based on who raised them
Asked by Gus Legge:

We have mutliple customers. They will raise issues via a support portal running on Jira service desk. Some of the information entered in the tickets can be sensitive.

We have different agents who respond based on these tickets. We need to be able to assign agents to groups of users, and that agents can only see tickets raised by the user in their group.

Is this possible to set up roles and assign agents to roles in service desk, each role giving access to a tickets created by certain users?


Answers:
author: John Funk
body: Hi Gus,

You can do that by implementing Issue Level Security. <https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Workflow Status - Add to In Progress
Asked by Gail Haines:

Hi, When the workflow is in progress, I added new status named Send to Customer. I was able to add it but I do not see it on my Service Request as an option for Status when I select In Progress. Can you share what I'm missing?


Answers:
author: John Funk
body: Hi Gail,

Can you share the workflow that you have already? Where is the status not showing up - on the portal? Or on the agent screen view? Are there any Conditions on the transition to that Status?


author: Sreenivasaraju P
body: Hi [@Gail Haines](/t5/user/viewprofilepage/user-id/5255892) ,

Request you to please recheck whether you have added "Send to Customer" as a status or workflow transition.


Tags: cloud

jira-service-management

jira-service-management-cloud
Make Insight object not available in a Jira asset field
Asked by Ludovic Delporte:

Hello,

I would like to avoid one object to be seen in a Jira Asset field that is used in a form.

e.g. : We have an Object Type "Location" and an object "Brussels".

But today, Brussels must be removed from the list available in the form. However, I cannot simply delete the object since there may have been old ticket containing this location, and I don't want to loose the information in old tickets.

Do you have a solution for that?

Thank you for your help


Answers:
author: Mikael Sandberg
body: You can do this by adding a new attribute, for example visible, and then use that in the field configuration to not show objects that have that attribute set.

That is how I do if for our application access request, I have the visible attribute set to either yes or no, and only the ones that are set to yes are shown on the request.


Tags: asset-management

cloud

jira-service-management

jira-service-management-cloud
CSV Import - Missing "Link" Option in Jira
Asked by Edgardo Ibarra:

Hey Atlassian community,

I hope you're doing well. I recently encountered an issue while setting up the CSV import for Jira. Matheus was kind enough to guide me on formatting the CSV file correctly, but now I'm facing a related problem.

Specifically, when configuring the fields for issue import in Jira, I've noticed that the "Link" option is not available for the "A" instance, whereas it is present in the "B" instance. Do any of you know the reason behind this discrepancy? We're aiming to import the issues with the "Blocks by" link type, and it's crucial for us to link all the issues to a "parent" issue.

Both projects are JSM.

If anyone has insights or solutions on how to address this issue, please let me know. I've attached screenshots to provide more context.

![Screenshot 2024-01-19 at 12.02.29.png](/t5/image/serverpage/image-id/301486i10F577E9ECEA1530/image-size/large?v=v2&px=999 "Screenshot 2024-01-19 at 12.02.29.png")![Screenshot 2024-01-19 at 12.28.24.png](/t5/image/serverpage/image-id/301487iDFB35F7462EBD9E1/image-size/large?v=v2&px=999 "Screenshot 2024-01-19 at 12.28.24.png")

Thanks in advance for your help!


Answers:
author: Edgardo Ibarra
body: This is the CSV structure that i'm using. ![Screenshot 2024-01-19 at 12.32.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/301493i0266DD4B6575F987/image-size/large?v=v2&px=999 "Screenshot 2024-01-19 at 12.32.28.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Hide a field for certain group of users
Asked by Ilya Checheneu:

Hello team!

I have a question regarding the Jira Service Desk HR Project.

I am trying to achieve the following:

All users can create a Jira HR Service Desk Request, but:

* Only certain user groups should be able to:
  * See certain fields;
  * Edit certain fields.

An example of the situation:

we want to relocate an employee from one location to another location. We should be able to put Eployee's current location --\> future location. An employee's current salary --\> future salary. An employee's current responsibilities --\> future responsibilities.

So we have three different roles here:

* Requester - creates a request and is allowed to put the initial information;
* Supervisor - enter salary and responsibilities - related information;
* Executor - Executes the necessary activities after the relocation is approved;
* HR - oversees the process of relocation.

I need the Supervisor and HR to be able to see the salary and responsibilities - related fields. The requester and executor are not allowed to see these fields.

Please advise how can I achieve the requested result.

Thanks!

<br />

<br />


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Jira does not have field level security or permissions (barring a couple of system fields, but they're not about visibility). So there's no way to do this.

There are ways to hide an entire issue, reducing its visibility to a select crowd.

comments: author: Ilya Checheneu
body: Thank you, Nic, I will check different security groups and screens.


Tags: cloud

jira-service-management

jira-service-management-cloud
Best way to Group Service Desk Issues for Reporting
Asked by Matthew Szoke:

We are in the beginning stages of implementing our Service Desk. Our first goal was just to get our admins / techs to log tickets to track work.

Now we would like to refine how we are entering tickets so that we can created meaningful reporting. What's the best way to bucket all of the work? Obviously you have the initial buckets of incident, request, change, etc., but should you build components, services, use labels to further categorize items?

Any insight would be greatly appreciated.

Thanks!


Answers:
author: Fabian Lim
body: Hi [@Matthew Szoke](/t5/user/viewprofilepage/user-id/4931083)

I would start with request types and use subcategories through custom fields within the request types to further break down. You could also use affected services, components as well.

I would avoid using labels since people can make mistakes tagging them and they are case sensitive so "infrastructure" would be different from "Infrastructure"? Use select custom fields instead.

Regards,

Fabian

comments: author: Matthew Szoke
body: Thank you Fabian! Do you know if there's a guide anywhere with best practices for this?


author: Fabian Lim
body: You will have to google it somewhere and see if Atlassian posted articles. At the end of the day is what works best for you.

Or you can contact Solution Partners who would asses your situation and provide recommendations like Contegix for help.


author: Matthew Szoke
body: OK, thanks.


Tags: cloud

jira-service-management

jira-service-management-cloud
Using manual actions to link issues
Asked by Tibor Molnar:

Hi, I am trying to set up a manually triggered action that would list a specific set of issues from a project and then link the selected issue with a specific link type.

For the lookup value I was trying to use the smart value {{lookupIssues.filter('project = 'Product mnagement').asIssuesList()}}

However it does not work, the dropdown that was supposed to show the list of issues just shows the fixed text {{lookupIssues.filter('project = 'Product mnagement').asIssuesList()}} as shown below.

I was not able to figure out what am I doing wrong, it almost seems like smart values would not be supported in the manual actions.

![jira_automation.png](/t5/image/serverpage/image-id/301480iB8817B854C3FE633/image-size/large?v=v2&px=999 "jira_automation.png")

![jira_dropdown.png](/t5/image/serverpage/image-id/301482iB8F38DFCF16F17AA/image-size/large?v=v2&px=999 "jira_dropdown.png")


Answers:
author: Karim Mohamed
body: [@Tibor Molnar](/t5/user/viewprofilepage/user-id/5353889) where you able to achieve this ? I'm running into the same use case


author: Trudy Claspill
body: Hello [@Tibor Molnar](/t5/user/viewprofilepage/user-id/5353889)

I don't believe you can dynamically create the values for User Input fields in a manually triggered rule. You have to explicitly define the values from which the user can select when adding a selection list type of field.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to lock Bitbucket for maintenance. POST to 'http://10.0.4.205:7990/mvc/maintenance/lock' retu
Asked by Prasit Ghosh:

I am trying to use bash script with DIY backup of bitbucket version - 6.7.

Getting following error every time.

\[common.sh:52 -\> lock_bitbucket\]\[ibl\] DEBUG: Running curl -L -s -f -u \*\*\*\*\*\*:\*\*\*\*\*\* <http://10.0.4.205:7990/mvc/maintenance/lock>  
\[common.sh:52 -\> lock_bitbucket\]\[ibl\] ERROR:**Unable to lock Bitbucket for maintenance. POST to '<http://10.0.4.205:7990/mvc/maintenance/lock>' returned** ''

Getting script from the link : <https://bitbucket.org/atlassianlabs/atlassian-bitbucket-diy-backup/src/master/>

Requesting to please help me out to take DIY backup from on-premise server.


Answers:
author: Christian Glockner
body: Hi Prasit,

I would try running this again and then checking the Bitbucket Server logs, which you can find at \<BitbucketHome\>/log/atlassian-bitbucket.log

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: backup

bitbucket-server

server
Whoops, we couldn't enable search.
Asked by digitalby:

Title.

Happens always when I'm trying to enable code search with basically no reason other than "Try again shortly. If you still can't enable search, contact Atlassian Support." (which I obviously cannot do on a free plan).

The lack of search kinda makes Bitbucket useless for me at this point.

Any suggestions?


Answers:
author: Caroline R
body: Hi, [@digitalby](/t5/user/viewprofilepage/user-id/5029822), welcome to the community. Thank you for reaching out to report this issue.

Just sharing a bit of context about this problem, we had a quick outage with the code search functionality. The issue should be now fixed. Could you please confirm if your issue still persists?

In case you are still seeing the problem, please let me know, so we can send that feedback back to our development team for them to review it again.

Kind regards,   
Caroline

comments: author: digitalby
body: Hello and thanks for the prompt response. Unfortunately, I'm still having the same issue when enabling Code search.


author: Caroline R
body: Ho [@digitalby](/t5/user/viewprofilepage/user-id/5029822), sorry to hear that you are still unable to use Code Search. I tested enabling it on a personal workspace that didn't have this feature enabled, but it worked fine.

Could you please confirm the browser you are using to access Bitbucket? I'm using Chrome, Version 105.0.5195.102. Also, would it be possible for you to try it on an incognito window (with no browser add-ons)?

Looking forward to hearing from you.

Kind regards,  
Caroline


author: digitalby
body: Today I checked again and it works now. Thanks for staying in touch!


author: Caroline R
body: Excellent, [@digitalby](/t5/user/viewprofilepage/user-id/5029822), thanks for letting me know that!

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud

search
Running multiple steps on branch push with same deployment variables
Asked by Divyang Patel:

Here's bitbucket-pipelines.yml format I am working on

```
image: xx

steps:
  - step: &build-container
    script:
      - <BUILD SOMETHING>
  - step: &deploy-container
    script:
      - <DEPLOY SOMETHING>

branches:
  develop:
    - step:
        <<: *build-container
        deployment: dev-custom
    - step:
        <<: *deploy-container
        deployment: dev-custom
```

<br />

This gives the error *\`The deployment environment 'dev-custom' in your bitbucket-pipelines.yml file occurs multiple times\`*  
This is very genuine scenario where I want to use the same deployment variables in two different steps. I want to create modular steps instead of one giant monster step.  

This feature has been open with Bitbucket for at-least 3 years now but there is no traction on it.  


Answers:
author: Theodora Boudale
body: Hi Divyang,

I understand the need for this feature, our development team has been working on this and it is expected to be released in Q3 2022, please see our roadmap below:

* [https://www.atlassian.com/roadmap/cloud?selectedProduct=bitbucket\&search=multi-step%20deployments](https://www.atlassian.com/roadmap/cloud?selectedProduct=bitbucket&search=multi-step%20deployments)

In case you haven't done so already, you can add yourself as a watcher in the feature request here <https://jira.atlassian.com/browse/BCLOUD-18261>, by selecting the **Start watching this issue** link, so that you get notified via email on updates. When this feature is released, we will update this feature request.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
git gc Request
Asked by Phillip Demro:

I am requesting \`git gc\` on my repository since I recently deleted some large branches. As this is a public forum I am redacting the direct URL. Please DM for details.


Answers:
author: Syahrul
body: Hey [@Phillip Demro](/t5/user/viewprofilepage/user-id/4069707)

G'day

Unfortunately, we don't have a private message feature in the community.

However, I can see you have paid Workspace access, so wondering if the repository you wish to trigger the GC is in the paid Workspace?

If yes, please raise a support ticket with us directly [here](https://support.atlassian.com/contact) , or otherwise get back to me so I can create a ticket for you.

Cheers,  
Syahrul

comments: author: Phillip Demro
body: Thank you Syahrul.

The repo in question is a fork of the paid workspace. So technically I don't think it counts.

Can you please create a support ticket on my behalf?

Thank you!


author: Syahrul
body: Hey [@Phillip Demro](/t5/user/viewprofilepage/user-id/4069707)

Sure! I have raised a ticket on behalf of you we can continue the communication there :)

You can access the ticket from [here](https://support.atlassian.com/requests/BBS-191825/)

Cheers,  
Syahrul


Tags: atl-rvw

bitbucket-cloud

cloud
Bitbucket downloads | In-URL-Authentication for file download
Asked by Robin:

To automate deployment, I need to provide a URL to a file on BitBucket Download.

As the receiving service has no functionality to add a header, the authentication must be included in the URL.

For the upload, I can include credentials in this schema (found [here](https://support.atlassian.com/bitbucket-cloud/docs/deploy-build-artifacts-to-bitbucket-downloads/), Step 3b):

https://${BITBUCKET_USERNAME}:${BITBUCKET_APP_PASSWORD}@api.bitbucket.org/2.0/repositories/${BITBUCKET_REPO_OWNER}/${BITBUCKET_REPO_SLUG}/downloads

However, this seems not possible for the download of a file. I tried this schema:

https://${BITBUCKET_USERNAME}:${BITBUCKET_APP_PASSWORD}@api.bitbucket.org/2.0/repositories/${BITBUCKET_REPO_OWNER}/${BITBUCKET_REPO_SLUG}/downloads/build.zip

In [this very old post](https://bitbucket.org/blog/new-feature-downloads), it sounds like there is a way to get a generated URL, with a 24h-token.

This would be the perfect fit for this use case.

Thank you for any hint!


Answers:
author: Ben
body: Hey Robin,

Files cannot be downloaded by navigating directly to a URL for the Downloads section of a Bitbucket Repo.

This is because the default method for authentication over HTTPS is username/password which has been deprecated.

You will need to make use of a cURL command to handle this, for example:

```
curl -L -u username:AppPassword https://api.bitbucket.org/2.0/repositories/{workspace_ID}/{repository_slug}/downloads/filename.ext --output filename.ext
```

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Robin
body: Hey Ben

Thank you for your response.

The only option i have is to send one URL where the service downloads the build. So this doesn't help in this case.

I don't understand why it is not implemented to authenticate this way for the download as it is already possible for the upload.

Thank you \& best regards

Robin


author: Ben
body: Hi Robin,

The above that I have specified is to download particular files from the Downloads directory, so apologies for the confusion.

I have tested the below URL format to download builds (ie certain commit hashes) and this has worked from my end - if it does not I would suggest double checking the App Password and updating it if this is not correct:

```
https://{BITBUCKET_USERNAME}:{BITBUCKET_APP_PASSWORD}@bitbucket.org/{WORKSPACEID}/{REPOSLUG}/get/{COMMITHASH}.zip
```

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


author: Adrian
body: Really helpful.

Thank you Ben!


Tags: bitbucket-cloud

cloud

password
Update atlassian/azure-cli-run pipe
Asked by David Harper:

Hi,

I've submitted a PR to upgrade the Azure CLI Pipe here <https://bitbucket.org/atlassian/azure-cli-run/pull-requests/3> but I have no idea who maintains or would review it?

I tried submitting this to the microsoft version of the Pipe but they say it is unsupported and to try making the change to this Atlassian version.

Thanks


Answers:
author: Igor Stoyanov
body: [@David Harper](/t5/user/viewprofilepage/user-id/343001) hi. We released a [new version of azure-cli pipe](https://bitbucket.org/atlassian/azure-cli-run/src/1.1.0/), where docker image updated to 2.40.0.

Regards, Igor

comments: author: David Harper
body: Hi [@Igor Stoyanov](/t5/user/viewprofilepage/user-id/4550492) , many thanks for your help on this


author: Paul VanRoosendaal
body: This support page still points to the repos that are not maintained:

<https://support.atlassian.com/bitbucket-cloud/docs/deploy-to-microsoft-azure/>


author: Igor Stoyanov
body: [@David Harper](/t5/user/viewprofilepage/user-id/343001) hi. We will take a look at your pr, but, please, provide a reason why do you need new version of docker image?

Regards, Igor

comments: author: David Harper
body: Hi [@Igor Stoyanov](/t5/user/viewprofilepage/user-id/4550492) , I was encountering an error in my Pipeline

```
az storage account update --name '' --resource-group '' --public-network-access Enabled
az: error: unrecognized arguments: --public-network-access Enabled
usage: az [-h] [--verbose] [--debug] [--only-show-errors]
[--output {json,jsonc,yaml,yamlc,table,tsv,none}] [--query JMESPATH]
{storage} ...
? Error!
```

This flag was added in the v2.29.0 release of azure-cli in October 2021. The version of the CLI being compiled into the pipe is v2.3.1 released in April 2020. The PR brings the base image of the Pipe up to date with all the features in the current CLI release.  

<https://docs.microsoft.com/en-us/cli/azure/release-notes-azure-cli>


Tags: azure

bitbucket-cloud

cli

cloud
How can I extract all the commits in a pull request using bitbucket API and the pull request ID?
Asked by Chouhei Ngamba Ngangom:

I am using this api call

[https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug}/pullrequests/{pull_request_id}/commits](https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug}/pullrequests/{pull_request_id}/ccommits)

My first question -

1. The response does not have the commit hash as shown in the BitBucket UI of the pull request. How to fix this? The pull request Id is correctly passed to the api call.

2. How can I filter only the commit hash that are not merged from the response?

Thanks.


Answers:
author: Chouhei Ngamba Ngangom
body: I am able to filter out the commits by using the 'message' string in the json response.

However, for pull request with having more then 10 commits, I am not able to get all the commits. How can I request all the commits with one api call and is it possible?

Thanks

comments: author: Chouhei Ngamba Ngangom
body: Found in this link

<https://community.atlassian.com/t5/Jira-Service-Management/Retrieve-paginated-results-startAt-and-maxResults/qaq-p/1928716>

but got the answer here [pagelen](https://stackoverflow.com/questions/45444686/bitbucket-api-2-0-page-parameters-using-non-default-pagelen) adding

**?pagelen=100**

at end of url is the working solution in my case!


Tags: api

bitbucket-cloud

cloud

commit

pull-request