youngmon/atlassian-qna huggingface dataset:
In what order do I install JIRA Service Desk, Confluence and Crowd?
Asked by Leonie Luckwald:

I have my Hyper-V Guest with Server 2008 R2 Standard and MS SQL 2008 R2 installed and patched.

An assumption is a dangerous thing, but I'm thinking SD, Confluence and then Crowd?

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: Doesn't matter, they're all independent applications.

When it comes to configuring them though, I'd do Crowd first. Simply so that once it's done, I can move on to Confluence and Service Desk and not have to go back to mess around in Crowd. Then I'd do Confluence second, as the setup of that is usually simple and it's ready for you to create a knowledge base integration when you move on to JSD last.

comments: author: Leonie Luckwald
body: As always, thanks for pointing me in the right direction. Planning on getting started this weekend. That said, for Crowd, is setting up an OU with a Security Group the right direction?


author: Nic Brough -Adaptavist-
body: Yep, it's a good way to start.


author: Leonie Luckwald
body: Hi Nic,

I realize this might not be proper procedure, but can you contact me at sbutler@gegac.org.au please? I have so many projects on the go and I'd love to learn everything about Crowd, IT Service Desk and Confluence, but I just don't have the time.

Environment is Server 2008 R2 Standard, MS SQL 2008 R2, 4x Cores, 8Gb RAM.

I figure, with your knowledge of Atlassian, what I can do in 10 weeks, you can probably do in 10 hours.

Cheers,

Simon.


author: Nic Brough -Adaptavist-
body: I think Sam will be in touch with you directly. But if you could give us an idea of what you're looking for here, that would be nice (I like to keep things public until there's a private arrangement. You've got a good question here and other people might find conversations useful)


Tags: confluence

confluence-administration

crowd-administration

jira-service-desk
How can I monitor Crowd's console status without being authenticated?
Asked by Swift Capital:

We have Crowd running at <https://crowd.example.com/crowd/>, and we'd like to be able to monitor Crowd using a third party monitoring application (Zabbix).

Is there a url we can point to without being logged in that won't redirect or 401?


Answers:
author: Diego Berrueta
body: You can use the healthcheck resource, introduced in Crowd 2.8.2: <https://jira.atlassian.com/browse/CWD-4101>


Tags: crowd-administration
how to add admin user to crowd using mysql commads
Asked by lhaynes4:

I have a new install of crowd. There is only one user account added so far. The user has too many failed attempts so she is unable to login. Is there a way to add another admin user with MySQL commands?


Answers:
author: Bruno Vincent
body: Alternatively, if you could open a session to the server running Crowd, you would be able to add another Crowd administrator account using a simple tool like curl and [Crowd REST API](https://developer.atlassian.com/display/CROWDDEV/Crowd+REST+Resources) (the application credentials to use are available in *crowd.properties*).


author: Nic Brough -Adaptavist-
body: Have a look through <https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html> - that's better than creating a new user, but take care to follow the "shut down crowd while running SQL". You should see the "failed attempts" in the database and can set them to 0 as well as set a new password.

comments: author: lhaynes4
body: Hi Nic,

I don't have access to DB Visualizer as I am working on a classified system. The link in the document is broken. Not really clear on how to use this document to reset a user password by shutting down the database and setting the failed attempts to zero.


author: Nic Brough -Adaptavist-
body: You need anything more than the ability to run SQL on the database to change the password to something you know. Without a tool, you'll need to run some SQL selects to find out where to put things, but it's just command line stuff.  

The failed attempts is just a counter on cwd_user, set it to zero for your admin user with an update


author: lhaynes4
body: Is there a document you can recommend for the SQL commands etc to make the changes?


author: Nic Brough -Adaptavist-
body: Er, the document in my answer has all the SQL you need, including password changes and resetting the failure counts.
Login a Crowd admin through a remote crowd directory
Asked by ONF Support:

Hello,

I've two installations of Crowd, each one master for one of our platforms. Let me call them in the example A and B.

I've just connected together A and B, so that B can use A directory as slave.

In each of the two directories I've the group crowd-administrators. What I'm trying to do is to login into the crowd cosole B, with a user configured in A (already part of the crowd-administrators in A).

Even if I can login with that username, the system doesn't recognize me as an admin.

Any thought? Any suggestion?

Thanks!

Luca


Answers:
author: ONF Support
body: Any thought? Nothing?


Tags: crowd-administration
crowd consume google accounts
Asked by Jorge Wust:

We want, through single sign-on (SSO), Crowd consume users of Google Apps to avoid having to re-enter the session Crowd, we followed the instructions in the documentation of Crowd 2.8 for integration with Google Apps, enclosed as link, but when we finished the integration and proceed to login to our gmail, the mail redirect to the Crowd page. Is this what should happen? We only want that crowd consumes users of Google Apps to login to our applications.


Answers:
author: Bruno Vincent
body: Hi Jorge,

There are actually two different tools for Crowd integration with Google Apps:

1. The [Google Apps Connector](https://confluence.atlassian.com/display/CROWD/Configuring+the+Google+Apps+Connector), which is provided by Atlassian and allows your users to log into Google Apps using their Crowd credentials. As far as I understand, this is what you followed, so yes this is just normal that Google Apps redirects you to the Crowd login page for authentication.
2. The [Google Apps plugin for Crowd](https://marketplace.atlassian.com/plugins/pl.craftware.crowd.ga-directory-connector/cloud/overview), which is provided by a third party vendor and allows your users to log into your Crowd integrated web applications (Jira, Confluence, your in-house apps etc.) using their Google Apps credentials. I guess this is what you actually want.

Best regards,

Bruno


Tags: crowd-administration
How can I free Jira license if I am using CROWD? Can we mark the user innactive?
Asked by Monica Sanchez:

How can I free Jira license if I am using CROWD? Can we mark the user innactive?

We are using CROWD to manage access for all Atlassian tools. I know that 50% of the users we provided access they never login or login once sometime ago.

I'd like to free that license but keep the user story. Can we mark the user as "innactive" to free the license?

Please let me know.

Thank you

Monica


Answers:
author: Sten Sundelin
body: Sure can - see <https://confluence.atlassian.com/display/CROWD/Deleting+or+Deactivating+a+User>


Tags: crowd-administration

jira-administration
Is there any way to deactivate lots of crowd users automatically?
Asked by Hisamitsu Koga:

I want to deactivate lots of crowd users automatically. Is there any way to do this without doing manually on GUI?

Crowd CLI isn't available anymore though.


Answers:
author: Bruno Vincent
body: Hi Hisamitsu,

You can use Crowd's REST API: <https://developer.atlassian.com/display/CROWDDEV/Crowd+REST+Resources>

For instance, the following Groovy script will do the job:

```
@Grab(group='org.codehaus.groovy.modules.http-builder', module='http-builder', version='0.7.1' )import groovyx.net.http.RESTClientdef applicationName = "myapp"def applicationPassword = "password"def client = new RESTClient( "http://localhost:8095/crowd/rest/usermanagement/1/".toString() )client.auth.basic applicationName, applicationPassworddef users = ['john', 'jane', 'bob'] users.each{ u-&gt;      def body = "&lt;?xml version=\"1.0\" encoding=\"UTF-8\"?&gt;&lt;user name=\"$u\"&gt;&lt;active&gt;false&lt;/active&gt;&lt;/user&gt;"                               def response = client.put(path: "user",                               requestContentType: 'application/xml',                               query:['username': u],                               body: body)?                                assert response.status == 204}
```

Best regards,

Bruno


Tags: crowd-administration
Error connecting crowd to MYSQL database.
Asked by lhaynes4:

Using JDBC connection

the MySQL JDBC driver is in CROWD_INSTALL/apache-tomcat/lib

error is: The specified class was not found in the class path


Answers:
author: 105349
body: Hey Leslie!

Check out these links from people having similar issues:

[Crowd installation: "specified class was not found in the class path"](https://answers.atlassian.com/questions/34882)

<https://answers.atlassian.com/questions/9840>

<https://answers.atlassian.com/questions/28168>

comments: author: lhaynes4
body: I restarted crowd and now I am able to connect to the database. Thanks!


author: 105349
body: Awesome! Glad that it was something easy. :smile:


author: Nic Brough -Adaptavist-
body: Check that the permissions on the driver file you have installed are correct, and that the file belongs to the same user as the other files in there. That's the bit I forget to do every time.


Tags: classpath

crowd-administration
forgotten crowd application password
Asked by Shailesh ligade:

Hello,

I have crowd integrated with Jira/Confluence/bamboo/Fisheye/Bitbucket. Everything is working, however, I have lost my crowd application passwords for all the corresponding crowd applications.

If I go to corresponding crowd application and reset the password, what will I need to update on each and every application?

Thanks

M


Answers:
author: HYE SUN LEE
body: How can I change password for Crowd?


author: Bruno Vincent
body: Hi Shailesh,

Jira, Confluence and Bamboo each have a *crowd.properties* file in *WEB-INF/classes* in which you can find the application passwords back.

The application password for Fisheye is in *$FISHEYE_INST/config.xml*.

For Bitbucket, you'll have to change the application password in Crowd's console and in Bitbucket's admin UI.

Best regards,

Bruno


Tags: crowd-administration
Crowd as oauth server
Asked by Matthias Merkel:

Is it possible to use crowd as oauth server? I'd need that!


Answers:
author: Matthias Merkel
body: I have read about <https://bitbucket.org/atlassian/atlassian-oauth>. Is that what I search for and if yes how does it work,

comments: author: Bruno Vincent
body: In theory, yes. If you have a look at the content of the crowd.home/bundled-plugins folder, you'll see that the OAuth plugins (both service and consumer) are already there. However, there is nothing in Crowd's UI to register OAuth consumers, nor view or revoke OAuth access tokens. So I'm afraid you'll still have to vote for the new feature request.


author: Bruno Vincent
body: Crowd does not support this feature yet but you can vote for it at the following URL: <https://jira.atlassian.com/browse/CWD-3951>


Tags: crowd-administration
can i see who created/deleted the group in crowd
Asked by Dinesh Dhinakaran:

Hi

I need to check who created or deleted the specific group in CROWD.


Answers:
author: Steffen Opel _Utoolity_
body: [Atlassian Crowd](https://www.atlassian.com/software/crowd/overview/) does not offer any auditing features as of today, unfortunately (and somewhat ironically, given Crowd is primarily used in more security sensitive Enterprise scenarios) - please watch/vote/comment on the following feature request to further increase awareness for this notable limitation (it's one of the most voted Crowd issues already):

* <https://jira.atlassian.com/browse/CWD-538>


Tags: crowd-administration
Crowd Organizational Groups
Asked by John Tumbleson:

Hello,

Does Crowd supports organization structures like trees?

For example, think about such organization tree:

Orgchart.jpg

1. How can I create hierarchical organization groups inside Crowd?
2. How should JIRA - Crowd Integration will understand my structure?

For example I would like to create a project for "Advertising Unit" but their manager "Marketing Manager" should see that project and issues and his manager "Managing Director" should see that project and issues, but "Sales Unit" shouldn't see that project and issues (even project names).

Thank you  
[](https://community.atlassian.com/t5/Crowd-questions/Crowd-Organizational-Groups/qaq-p/254648?attachment-id=11378){#link_1159acb6d01899}  
[](/tnckb94959/attachments/tnckb94959/crowd-questions/1137/1/Orgchart.jpg){#display_1159acb6d01899_0}


Answers:
author: Bruno Vincent
body: Hi John,

In this case what you need are nested groups: <https://confluence.atlassian.com/display/CROWD/Nested+Groups+in+Crowd>

You would have an "Advertising Unit Group" that contains some users and the "Manager Marketing sub-Group", which itself contains some other users and the "Managing Director sub-Group". Then you would give the "Advertising Unit Group" the rights to see your project.

Best regards,

Bruno


Tags: crowd-administration

hierarchy

jira

jira-administration

jira-core

jira-software

ldap
Crowd Directory Importer - LDAP Connecter to Delegated Authentication
Asked by Mitchell Craig:

Hi,

We have 2 directories configured. One directory is an LDAP connector with \~33,000 users, and the other directory is a delegated authentication directory with no users yet. The goal is to have all of the users from the LDAP connecter imported into the delegated authentication directory so that we can assign groups without having users login first (and thus having their account automatically created in the directory).

When we try the directory importer, it never seems to add any users to the delegated authentication directory. We have tried turning the logging on com.atlassian.crowd up to 'ALL', and it does look like it is processing users. However, even after leaving it for 24hours, there are still no users appearing in the directory and no sign of any errors in the logs. Is there anything else we can try, or are we going about this wrong in the first place?


Answers:
author: Mayur Ingale
body: Same issue we are facing - One directory is an LDAP connector with 100000+ users, and the other directory is a delegated authentication directory with no users.

Any sugession on this?


Tags: crowd-administration
multiple crowd directories for a single JIRA and a single Confluence
Asked by Stephane Genin:

Hi,

My customer is currently switching his crowd server, and he wants to take this opportunity to ugrapde it and clean its configuration.

In order to do that smoothly, he wants to install a new crowd server and use the old one at the same time. The idea is to create two User Directories for both Crowds in JIRA and Confluence and put the new one in first position. When the new one will be clean and working, he will remove the connection to the old one.

I have several questions, but the main one is : what about SSO? I'm pretty sure that only one Crowd Server can be used as the SSO Server, so if some users are retrieved from a Crowd instance, and some others from the other one, all users won't make use of the SSO features.

Am I right?

Thanks


Answers:
author: Steven F Behnke
body: I don't think this is the way you should be migrating Crowd. Please take a look at the Documentation article -- <https://confluence.atlassian.com/display/CROWD/Migrating+Crowd+Between+Servers>


Tags: crowd-administration
Alguien sabe porque el widget de Jira se ve?a transparente???
Asked by Angel Estrada:

En mi p?gina web cuando se abr?a el widget se veia transparente el fondo lo que impedia la visibilidad del formulario, alguien sabe a que se debe esto? es algun cambio en el widget ?

Gracias. Saludos


Answers:
author: Fabian Lim
body: Hola [@Angel Estrada](/t5/user/viewprofilepage/user-id/5563364)

?Tenes una foto para compartir?

Saludos,

Fabian

comments: author: Angel Estrada
body: Que tal [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)

Desafortunadamente no tengo fotos, actualmente el widget ya se muestra correctamente(con fondo blanco), pero si fue algo que dur? como 3 d?as en volver a la normalidad, Fue del d?a lunes 5 de agosto al mi?rcoles 7 de agosto.

Saludos


Tags: cloud

jira-service-management

jira-service-management-cloud
Multiple approvals on one issue
Asked by Dario Alarc?n:

Hello community, I need your help with the following scenario. I have some requests in which 2 approvers are added, I need the request to advance only with the approval of one of those approvers, is the scenario understood?

* **Example**: A ticket was generated in JSM for the approval of a staff expense, when that ticket was generated 2 approval requests were triggered to 2 different people (John and Jane), I need that when the ticket is approved by John or Jane, it transitions to the next status.

I hope you can help me, if you need more information I am at your disposal.

Greetings!


Answers:
author: Mikael Sandberg
body: You can control the number of approvers needed if you go into the workflow, select the status that has the approval step on it and then Edit on the approval step:

![Screenshot 2024-08-07 at 3.40.46?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340627iBA26589336CD942A/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 3.40.46?PM.png")

Please note that you have to open the workflow in the old editor, the new one currently do not have access to the approval step.


author: Dario Alarc?n
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

Thanks for your help, that helped me a lot.  
I have a question regarding the "**Approver source**" field, what should I select there?

![Screenshot 2024-08-09 182140.png](https://community.atlassian.com/t5/image/serverpage/image-id/341065iE1E573C045A035B6/image-size/large?v=v2&px=999 "Screenshot 2024-08-09 182140.png")

Thank you very much!

comments: author: Mikael Sandberg
body: It depends, the default is Jira field and the Approvers field. If you pick Affected services you have to create the service and set the approvers there and have the Affected services field on the request. Normally you only use the Affected services on changes and Incidents.


author: Dario Alarc?n
body: Thanks a lot [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

?


Tags: approver

cloud

jira-service-management

jira-service-management-cloud

workflow
Get issue reporters associated customer organization
Asked by Vivo Bandito:

Hello all,

I am attempting setup a post function using the **Set Field Value Post Function(JMWE app)**. My goal is to check the current issue's reporters associated customer organization and add them to the ticket. One of the main reasons I am doing this instead of setting the organizations share automatically on the the global settings is that most of our customers do not like this feature at all. But there are some customers that I'd like to setup to allow it to be automatically added.

I have attempted several of the scripts supplies but no organizations are ever produced as a returned result. Any and all help would be appreciated.


Answers:
author: Bhanu
body: Hi [@Vivo Bandito](/t5/user/viewprofilepage/user-id/4721693)

Here's a community post that can help you get some clarity on this:

<https://community.atlassian.com/t5/Jira-questions/Assigning-Reporter-s-Organization-to-Issue-upon-it-s-creation/qaq-p/2065300>

comments: author: Vivo Bandito
body: Thank you. Although this is the closest I've gotten to this it looks like the Data Center version doesn't have this capability. We were not able to get this to work but were able to set up a looooooooong branching automation for what we need.


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

data-center

jira-data-center

jira-service-management

jira-service-management-data-center

scriptrunner
How to bring a custom cascade type field into the downloaded excel
Asked by yuliana seijas:

How to bring a custom cascade type field into the downloaded excel.

campo personalizado:![form.png](https://community.atlassian.com/t5/image/serverpage/image-id/340611i150CEC3E31AF3952/image-size/large?v=v2&px=999 "form.png")

![select list.png](https://community.atlassian.com/t5/image/serverpage/image-id/340608iF04345B45A08D7DB/image-size/large?v=v2&px=999 "select list.png")


Answers:
author: Fabian Lim
body: Hola [@yuliana seijas](/t5/user/viewprofilepage/user-id/5558759)

Aca esta tu respuesta: <https://community.atlassian.com/t5/Jira-articles/Importing-cascading-field-using-CSV-file-in-Jira/ba-p/2618631>

Saludos,

Fabian


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Jira automation "Create issue on behalf"
Asked by James Nelson:

We're trying to automate some back-and-forth ticketing between different departments that each use a Jira Service Management board. The process we'd like to have is that Customer submits a ticket to one board, who upon finishing their work will run a rule that creates a new ticket on a different board and pass along the relevant info. This will create a ticket on the second board that the original customer can still see and get notifications for. We've got a rule that will send all the info over and brings over the "Reporter", but the "Reporter" doesn't get notifications, and can't see it in their list of requests on the customer portal.

I assume this is a "Create Issue" vs "Raise on Behalf of" issue, but I can't see how to adjust that in the automation rules.


Answers:
author: Mikael Sandberg
body: In order to the customer/reporter to get the customer notification and be able to see the request from the portal you have to set the request type. If you are using the create issue in an automation would then have to use the branch "most recently created issue" in order to set the request type, or you can use the "Create issue with a request type" to create the request.

comments: author: James Nelson
body: Exactly what I needed. Looks like the "Create Issue with request type" didn't like all the custom fields we were passing, but the branch "most recently created issue" worked fine. For anyone finding this in the future: make sure the scope includes both service boards and here's the rule layout (the link issue just links the created issue to the original):  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340605iABF9F0E9B690CA1B/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud