Confluence Error Message When Trying to Export page to PDF. anybody else experiencing it?
Asked by Daniela Marcilio:

Hello, here's Daniela Marcilio, Support analysti from IPC Global. I'd like to clarify, in the context of Atlassian Confluence cloud, a ticket opened by a partner who reported that he is getting Confluence Error Message When Trying to Export to PDF, and I quote: "get the error message pasted below when I try to export a Confluence page to pdf. I tried two different Confluence pages and got the same error. I tried with Chrome browser and Firefox browser and got the same error. I tried it within my Amazon workspace and from my local machine, and got the same error. Note that it worked OK when I tried to export to Word; only the pdf export resulted in the error. " However, the error he is getting is "we'll be back in a flash, we have encountered a small problem, but we should have sorted out soon'.

Another partner has already opened a case - CONFCLOUD 76848 - with you on the same matter. I need to know if there has been any update to this issue.

Thanks in advance for your collaboration.

Kind regards,

Daniela


Answers:
author: Dan Breyen
body: Hi [@Daniela Marcilio](/t5/user/viewprofilepage/user-id/5351524) welcome to the community. I would suggest a faster way to find out any updates on that ticket is to vote for and watch it (well watch it) if you haven't yet. Here's a link to the ticket: [CONFCLOUD-76848.](https://jira.atlassian.com/browse/CONFCLOUD-76848)

Are these confluence spaces you're trying to export, "large"? Here's an issue with Large Spaces: [CONFCLOUD-76314](https://jira.atlassian.com/browse/CONFCLOUD-76314)

You also might want to create a support ticket to follow up on that specific issue: ([Support Link](https://support.atlassian.com/contact/#/) ).

I can export a page on my Space without any issues.

Here's another similar ticket: [CONFCLOUD-76187](https://jira.atlassian.com/browse/CONFCLOUD-76187) .

I would figure that support could tell you if this is isolated to a particular hosted region or not.

There's some other tickets with exporting given different scenarios. You could search for on your own here: <https://jira.atlassian.com/>

Hope that helps.


author: Brant Schroeder
body: [@Daniela Marcilio](/t5/user/viewprofilepage/user-id/5351524) Welcome to the Atlassian community

Per Atlassian's status page, there is not anything that has currently been identified as an issue. <https://confluence.status.atlassian.com/>

I also tested several cloud sites and am not having that issue. Some things to consider:

* Are they using any third-party apps? Do they both have the same third-party app?
  * If they are using apps does disabling the app fix the issue?
* Are you having that issue on your instance?
* This is the community and none of us can see the support issue or your client's instances.

comments: author: Daniela Marcilio
body: Hi Brant,

As a support analyst, I have always been able to export pdf. I just tested and I am also getting the same error as my coworkers.

Nothing has been changed in our environment. It is not a large space issue.

Please have a look at the screenshot of the message we got from Atlassian support:

![Atlasean Suppot Details.png](https://community.atlassian.com/t5/image/serverpage/image-id/288852iFECBED06E5972BD6/image-size/large?v=v2&px=999 "Atlasean Suppot Details.png")


author: Brant Schroeder
body: [@Daniela Marcilio](/t5/user/viewprofilepage/user-id/5351524) I would suggest submitting a Support Issue with Atlassian. They can then look at your instance and see the exact error that is occurring. <https://support.atlassian.com/contact/> Have you submitted a support issue yet?


Tags: cloud

confluence-cloud