youngmon/atlassian-qna huggingface dataset:
Unable to create Story from Backlog or from EPIC
Asked by Adhish Dixit:

I am only getting option of Bug and Sub-Task to create and not of Story


Answers:
author: Dave Mathijs
body: Hi [@Adhish Dixit](/t5/user/viewprofilepage/user-id/5561597) welcome to the Atlassian Community!

Have an admin look at the Issue Type Scheme of associated with your project and make sure that the 'Story' issue type is added as issue type within the issue type scheme.

When you click the 'Create' button and select that project, are you then able to select 'Story' as issue type?

comments: author: Adhish Dixit
body: Yes from Create Button, i am able to create Story just not directly from backlog or EPIC as child issue.


Tags: cloud

jira-cloud

jira-software
How to displaying add button in board jira
Asked by bangun_sudjatmiko:

**Hi, Jira Teams**

I ask a questing about Jira Board , How to displaying add button in board Jira ..?![Screenshot 2024-08-06 125617.png](/t5/image/serverpage/image-id/340161i771FAB8F50D296D9/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 125617.png")


Answers:
author: Dave Mathijs
body: Hi [@bangun_sudjatmiko](/t5/user/viewprofilepage/user-id/5442400) What do you want do add?

The **+ Create issue** link is available at the bottom of the first column.

comments: author: bangun_sudjatmiko
body: I want to add , column to status environment for testing


author: Dave Mathijs
body: To add a column to the board, click on the ellipsis (...) on the right, then click on **Configure board**

See [Configure columns](https://support.atlassian.com/jira-software-cloud/docs/configure-columns/) for more details.

![Configure board.png](https://community.atlassian.com/t5/image/serverpage/image-id/340186i5B397C865E0E2706/image-size/large?v=v2&px=999 "Configure board.png")


author: bangun_sudjatmiko
body: ![Screenshot 2024-08-06 150713.png](https://community.atlassian.com/t5/image/serverpage/image-id/340194i2E4326A089A374D8/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 150713.png")I try to add column but cannot saving and missing


author: Hans Polder
body: [@bangun_sudjatmiko](/t5/user/viewprofilepage/user-id/5442400) ,

Can you hover with your mouse over the two orange (!) icons to see what error is displayed? PLease share that with us.


author: Hans Polder
body: [@bangun_sudjatmiko](/t5/user/viewprofilepage/user-id/5442400) ,

What are you trying to accomplish with this 'Add' button?

Keep in mind that there is already a 'create' button in the first column of your board, which you can use to add new tickets to the board.

comments: author: bangun_sudjatmiko
body: I want to add , column to status environment for testing 2 column for SIT and UAT


Tags: cloud

jira-cloud
Add a responder to alert via rest api (team id question)
Asked by Boris Zozoulia:

Hi,

Attempting to add a responder via rest API to my alert, I am getting confused about the team id I have to use.

the API rest endpoint in question:

<https://api.opsgenie.com/v2/alerts/:identifier/responders>

As per the doco (<https://docs.opsgenie.com/docs/alert-api#add0responder-to-alert>), I should use the payload:

```

{ 
  "responder": {
    "type": "team",
    "id": "TEAM_ID"
  }
}

```

My question is on getting the TEAM_ID value.

We have recently moved to Jira integrated Ops genie experience from the standalone Ops Fenie, which results in using the Jira Atlassian teams, instead of native Ops Genie ones.

Setting the responders via the rest API, using the Jira Atlassian team ID , yields the error:

```
?
```

```
{

"success": false,

"action": "Add Responder",

"processedAt": "2024-08-06T01:35:19.345Z",

"integrationId": "",

"isSuccess": false,

"status": "Team with id [og-1c0cda02-XXX-XXX-XXX-e3f2d3399731] does not exist.",

"alertId": "",

"alias": ""

 }
```

Please note the team ID with the "og" prefix - is the original team migrated from ops genie.  
When I manually assigned the alert to this team via the UI and got the alert details via the API, I could see the responder's field contained some ID of a team, which I don't understand how I can get.  
That ID somehow corresponds internally to a team I am after, but I cannot find it in any of the APIs.  
Trying to use Ops Genie Teams API- produces a result  
'<https://api.opsgenie.com/v2/teams>'  
{ "message": "This service only for Standalone Opsgenie customers. Please use JIRA team APIs", }  
Please advise.


Answers:
author: Boris Zozoulia
body: Looking further into it - i am able to get the list of these via GraphQL

<https://team.atlassian.com/gateway/api/graphql>

query example {  
jira {  
allJiraProjects(cloudId: "MY_CLOUD_ID", filter: {types: \[SERVICE_DESK\]}) {  
pageInfo {  
hasNextPage  
}  
edges {  
node {  
key  
name  
opsgenieTeamsAvailableToLinkWith {  
pageInfo {  
hasNextPage  
}  
edges {  
node {  
id  
name  
}  
}  
}  
}  
}  
}  
}  
}


author: Boris Zozoulia
body: It is also possible to add responders by team name, like so

```
{ 
  "responder": {
    "type": "team",
    "name": "My Team"
  }
}

```

this works fine, for our case, however, i**t is possible that there are multiple Atlassian teams, named "My Team"**, and in such case - the assignment result is unpredictable, as we cannot guarantee, which of the "My Teams" the alert will be assigned to.

Having said that - I do not see any documentation, which describes how the assign responder by name functionality works, yet the API accepts such a payload and processes it successfully.

Please advise further


Tags: cloud

jira-cloud

opsgenie
is there a specific permission to configure for an API token
Asked by derrick_sualog:

In Jira, is there a specific permission to configure for an API token that would allow the associated user to create an issue?

Hi, I just want to confirm that there are no concerns on our end, as we are integrating another app with Jira using an API token. However, there's an issue where the other application is unable to create issues to migrate to Jira.


Answers:
author: Sam Spencer
body: Hi [@derrick_sualog](/t5/user/viewprofilepage/user-id/5561467) ,

Yes, the user that has create the token that is being used to authencating will need browse project and create issue permission for the project you're wanting to create issues in.

**[Permissions](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#permissions) required:** *Browse projects* and *Create issues* [project permissions](https://confluence.atlassian.com/x/yodKLg) for the project in which the issue or subtask is created.

Thanks

comments: author: derrick_sualog
body: Thank you [@Sam Spencer](/t5/user/viewprofilepage/user-id/5066661) . Just to clarify, if I can create an issue manually within that JIRA project, does that mean the permissions are set correctly?


author: Sam Spencer
body: Yes,

If you're the user that credentials are being used for the API username / token and your the user logged in to do it manually it will be the same permissions.


author: Bhanu
body: Hi [@derrick_sualog](/t5/user/viewprofilepage/user-id/5561467)

The jira api integration user should have permissions on jira for the user to perform necessary actions on jira via api. This is same for any authentication method you use be it token or basic.  

Make sure the user has create issue permission on the desired project.   

Hope this helps you!

comments: author: derrick_sualog
body: Thank you for the input [@Bhanu](/t5/user/viewprofilepage/user-id/5282607) . Just to clarify, if I can create an issue manually within that JIRA project, does that mean the permissions are set correctly?


Tags: cloud

jira-cloud
Converting from Unix time (secs since 1970) to a date using Jira Automation
Asked by Rodney Dsouza _Atlassian Certified Expert_:

I am integrating with an external system using Jira Automation. That external system is returning date values in seconds-since-1970 e.g. Aug 6, 2024 is being returned as 1722906223

I have mulled over this a bit. And tried various ideas but am a bit stumped as to how to actually make it work with Jira Automation. Note that this is all within the context of getting data from another system and processing a list of items (so in Jira Automation terms, this is already within a branch).

While trying to write something with Jira Automation I was running into its limitations e.g. cannot use a variable within and expression, cannot do math within an expression, etc.

If it makes any difference, I am putting the computed value into a JSM Assets object (not an Assets field either). I am NOT dealing with Jira issues in this context.


Answers:
author: Rodney Dsouza _Atlassian Certified Expert_
body: Figured it out, I was doing one thing wrong.

The solution is simple-enough:

For testing/dev purposes assume value to be converted is in a variable named "AugustSixTwentyFour" with value of 1722906223 (Unix time for 6 Aug 2024)

Define a Variable "JanOneSeventy" with value "01/01/1970"

This should give the correct answer:

{{JanOneSeventy.toDate("dd/MM/yyyy").plusSeconds(AugustSixTwentyFour.asNumber)}}


Tags: assets

automation

cloud

jira-cloud
Updating a field in destinationissue on ticket link trigger
Asked by Nik Rogul:

Hello!  
I am trying to build an automation that is triggered when tickets a linked.  
The rule should go over all the children of an issue, take the logged hours of each child, and add them to a custom field in a link destination issue.  
I.e. aggregate the work hours of trigger issue and its children to a custom field in destination issue.  
I am trying to find how can I reference the custom field in the destination issue in order to perform the operation.  
This is what I have now:  
![image.png](/t5/image/serverpage/image-id/340140i70E376BB6AAFBB16/image-size/large?v=v2&px=999 "image.png")  
So inside the branch I can see the value of created variable with the work hours, and I can see the destinationissue custom field, but the big question how do I add the variable value to the custom field in the destination issue?  
The regular "edit issue" command works on the current issue from the branch and has no option to select another issue.  
I tried to do a lookup for the destination issue, but it turned out that lookupissues variable does not work with custom field.   

Thank you.


Answers:
author: Bill Sheboy
body: Hi [@Nik Rogul](/t5/user/viewprofilepage/user-id/5561409) -- Welcome to the Atlassian Community!

A created variable cannot be accumulated that way. And even if it could, the variable would not be available outside of the branch.

*(Branches which could be on more than one thing are run in separate processes, and the variables created inside vanish once the branch is done...And, the branch likely would not finish before the other rule steps complete.)*

Instead...

I believe you need to invert the logic a bit. Use the Lookup Issues action with JQL to gather the child issues, use that to sum the smart value needed:

```
{{lookupIssues.timetracking.timeSpentSeconds.sum}}
```

Then branch to your destination (or other issue) to update the field(s) needed.

Kind regards,  
Bill

comments: author: Nik Rogul
body: Bill, it worked.  
I was asware that variable values cannot be changed once created and that branch runs as threads, so I was hoping I will be able to update the custom field in the destination issue in the branch, but did not know how to address it.  
But your solution is elegant and works.   
Thanks a lot!


Tags: automation

cloud

jira-cloud
Edit Project as Admin
Asked by Leah Smith:

Hi All,

I have tried to research this as much as possible and can't find a clear answer. I was added to a company profile as an admin. I created a project and can view that project. Once I select that project it only allows me into the project settings and not the actual project. Is there a step by step on what roles/permissions need to be added in order for me to edit the project? Thanks.


Answers:
author: Trudy Claspill
body: Hello [@leaabe25](/t5/user/viewprofilepage/user-id/5557877)

Welcome to the Atlassian community.

What type of project did you create? Find that information in the Type column on the View All Projects page under the Projects menu. Modification of permissions depends on the project type.

Are you working with a Free Jira subscription or a paid Jira subscription? In a free subscription customization of project permissions is not supported.

comments: author: Leah Smith
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

-The type is Service Management

-Free plan

Good to know that project permissions are limited. When I go to system and review project roles there are 4 that exist. Admin, atlassian-add-ons, service desk and service desk team.

When I go to my project and go to people, it shows myself and I am able to select 3 out of 4 roles. Atlassian-add-ons is not available.

The next section in my project is Permissions. I added myself as a single user along with all 4 of those roles to each permission section.

After reviewing all of that, I still cannot go back into the project and edit anything.


author: Trudy Claspill
body: Being assigned to the role directly in the JSM project does not necessarily give you the access you want.

You need to have a product license to be a Jira Service Management Agent and interact with the Jira Service Management specific features, like Queues.

A user with the ability to manage your user account from <https://admin.atlassian.com> needs to give your user the User (agent) role for the Jira Service Management product.

Note that in the Free subscription there can be only **3** people granted Jira Service Management Agent licenses in the entire instance. If your company exceeds that, your company will have to start paying for the product.


Tags: cloud

jira-cloud
How to monitor/Audit access to sensitive projects in Jira
Asked by Ashley Honeycutt:

We have a couple of projects that contain sensitive information and are subject to compliance requirements. We have a small handful of Jira administrators, but even their access to these projects should only be as-needed and needs to be auditable.

Due to this, I have two questions:

1. Is there anyway to set up monitoring on if admins grant themselves or others access to the content of a particular project?

2. Is there a way to audit if an admin has granted themselves or others access to a project?

I know there's the Audit section, but it doesn't appear to give the level of detail needed in compliance scenario.

Thank you!


Answers:
author: Bhanu
body: Hi [@Ashley Honeycutt](/t5/user/viewprofilepage/user-id/5065838)

Jira does not have anything for detailed logging apart from the audit section events. You will need to add an external add-on to get the detailed monitoring for audit purposes.

For one off audit events, you can use script listeners for Jira which supports wide variety of events and get a email probably with the event details.  

Default audit activities logged by Jira can be found here:  

<https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/>


Tags: data-center

jira-data-center

jira-server

server
History not accurately reflecting changes Date changes
Asked by nkmori_rtx_com:

We set Target Start/End date with a script runner automation. Essentially Target/Start and end are being populated by another custom fields value.

When we view an issue's history the Target Start/End Date are 1 day behind in the values being set by the automation.

Is there a known bug pertaining to history? We don't understand why these dates are being shown incorrectly in the history. Is there something different about Target Start/End date that would cause this behavior.

EXAMPLE:

In Issue History :

Target Start: Original:**08/26/2024** New:**09/09/2024**

Actual Value for Target Start **09/10/2024**


Answers:
author: Samuel Gatica
body: Hi [@nkmori_rtx_com](/t5/user/viewprofilepage/user-id/5181601)

Verify your timezone settings in your User Profile, as they may be configured to an incorrect location.

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/340109i71F1BBEB0957A0F5/image-size/large?v=v2&px=999 "Screenshot_2.png")

Hope this helps!

Best regards

Sam

comments: author: nkmori_rtx_com
body: If that is the case and it is set on GMT Time wouldn't it move the time ahead 6 hours ahead? the date is always one day earlier. The history should reflect the same value that is in the issue's target start/end date


Tags: data-center

history

jira-data-center
How to format a Date Value before using (testing) it?
Asked by mateus_oliveira:

I'm writing a JQL to check the Due Week of the issues created, and I'm using a date field called "Deployment Date".

{{"Deployment Date".format ("w")}} gives me the value I need, but that only works when Smart Values and formats can be used. When I try to do a lookup and get all the other issues and their Deployment Date week so I can compare with the week of Deployment Date of a new task, the JQL breaks because it expects only operators... It's not clear if there's absolutely no way to format values before using them when searching.

How can I **format** a value during/before the comparison? What's the correct syntax so that I can use values/date values in the format I need them to be?

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@mateus_oliveira](/t5/user/viewprofilepage/user-id/5372025)

Is this in the context of an Automation Rule? If so, please show us the entire automation rule.

Regardless I believe that the answer is you can't apply the format command to a date field within a JQL statement. You will have to do the comparison outside of the JQL statement.

comments: author: mateus_oliveira
body: ![jira-date-format.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340244iD274B53B14A6D619/image-size/large?v=v2&px=999 "jira-date-format.jpg")  

This is what I have so far.

But, based on what you mentioned, I'll probably have to use a different automation to format the value I need to compare and save the formatted value on a different field... THEN use the Lookup Issues to check this field and compare to the formatted smart values from the triggerIssue...

Thanks!


Tags: automation

data-center

jira-data-center

jql

server
Creating multiple boards or using fake sprints which is better
Asked by StepwithSJ:

In my team they don't close sprints so now I am cleaning up to close them but issue is lots of tickets are in ready for release status and they will get released in future sprints . So to close them I either have to move them to future sprints or to backlog. But problem is if it goes to future sprint the velocity/capacity of that sprint will not be correct and if it's moved to backlog then it might get lost as the backlog is huge.

so I thought maybe if I create a fake sprint where only ready for release tickets can be kept and when they can be released I can move them to appropriate sprint . Is this better or should I create another board with filter for status and use that backlog to track.

please suggest what is better. Thank you.


Answers:
author: Bill Sheboy
body: Hi [@StepwithSJ](/t5/user/viewprofilepage/user-id/5561263) -- Welcome to the Atlassian Community!

Based on your statement that your team *doesn't close sprints*, I recommend pausing and...

* meet with your entire team, scrum master / agile coach, and product owner to review fundamentals of methods such as Scrum
* discuss the purpose / value of a team measuring something like velocity
* discuss why the team is not closing sprints
* discuss why work does not finish during sprints
* discuss how the team does release management, and how that fits with the team's use of Scrum
* discuss experiments to try and improve their working methods

Kind regards,  
Bill

comments: author: StepwithSJ
body: Thank you [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) . I did have a meeting with team and therefore I am working on closing the sprints now . The issue is here it is 5 days sprint and release happens every week but there are always some tickets left from the sprints which are part of some epics which will be released later. Due to this those tickets just stay in the sprints without getting released till the epic is planned to be released.


author: Bill Sheboy
body: I have observed that situation when releasing is independent of building a feature. Some solutions for that are smaller release chunks (to reduce bundling), and / or the use of feature toggles so code can release but not be accessible to customers yet...allowing enabling the component parts of the feature all at once, etc.


author: Varsha Joshi
body: Hi [@StepwithSJ](/t5/user/viewprofilepage/user-id/5561263)

I would use a separate board and manage all your ready for tests issues there. It is easier to view and share it with others without cluttering your existing sprints in a given project.

Hope this helps.

-Varsha

comments: author: StepwithSJ
body: Thank you [@Varsha Joshi](/t5/user/viewprofilepage/user-id/5294294) . I have created a separate board to see how it helps but my concern is will it be a tedious way for product owners to track


Tags: data-center

jira-data-center
Jira Conference Price
Asked by ckopanon:

Anyone know how much is the Jira 2025 conference is? Or if you know how much the 2024 conference was?


Answers:
author: Mikael Sandberg
body: Hi [@ckopanon](/t5/user/viewprofilepage/user-id/5453753),

Welcome to Atlassian Community!

The price for Team 25 hasn't been released yet, that usually happens about 4 months before the conference. And it all depends on when you register as well, this year I believe the early registration started at $699.

comments: author: ckopanon
body: thank you! this is very helpful


author: Bhanu
body: [@ckopanon](/t5/user/viewprofilepage/user-id/5453753)

You can also reach out to the Enterprise Account Executive for your account when the reservations start and they can help you get some discounts and also free passes if there are some accommodated for the Account.

comments: author: ckopanon
body: thank you!


Tags: cloud
How do remove an assignee from a Jira event
Asked by Walt Pretko:

I need to remove someone who has been assigned to a Jira event and cannot determine how to do that.


Answers:
author: John Funk
body: Hi [@Walt Pretko](/t5/user/viewprofilepage/user-id/4382599) - are you still active on here? Did this get solved for you?


author: Callum Carlile _Automation Consultants_
body: [@Walt Pretko](/t5/user/viewprofilepage/user-id/4382599) Please could you clarify what you mean by 'assigned to an event'?

If it's related to notifications that the user is receiving, you might want to check out the Notification Scheme for the project you are using, by default certain users will be subscribed to issue events


Tags: cloud
Hyperlink option is not working for opening a ticket from project board for business type projects
Asked by Megha Mauni:

For business-type projects, while trying to open a ticket from project dashboard the hyperlink option is blocked for issue key post new updates in Jira cloud.

The same can be accessed using the kanban board for software-type projects.


Answers:
author: Andy Heinzer
body: Hi Megha,

I understand that you are using a Jira Work Management project here created using the business template, however the board that appears within this project does not have a hyperlink on the card itself to that issue. I can certainly understand why this is something you would want to see here, as this is an expected behavior when it comes to boards that exist within Software type projects.

However Jira Work Management is not always expected to have all of the identical same features as Jira Software. That said, I did create a new feature request for this behavior over in [JWMCLOUD-31](https://jira.atlassian.com/browse/JWMCLOUD-31).

In the meantime, you can left-click the card on that board in order to then see a hyperlink on the issuekey that you can click on to open in a new tab if you like. I know that is an extra click and requires the page to load some additional information, but for the time being it feels like the best workaround to this limitation.

Andy


author: John Funk
body: Hi Megha - Did Andy's answer take care of your need?


Tags: board

cloud

jira-core