Can't move pages
Asked by Mark Lichtenberg:

Hi,

Using our Confluence onDemand, I am unable to move or re-order any pages except those in my personal space. I'm an administrator, so I do have view and add permissions on everything.

I've attempted this numerous times using drag\&drop on the tree view via Browse -\> Pages, as well as trying to move individual documents with tools -\> move. In both cases the operation seems to be accepted but the page is never moved. No error messages are displayed.


Answers:
author: Mark Lichtenberg
body: Applying the workaround listed in the issue below solved the issue for us.

<https://jira.atlassian.com/browse/CONF-29865>


author: Chelsea Morgan
body: I found that the issue was trying to move a restricted view page to an area that's not restricted. I temporarily removed the view restrictions on the page and it moved to the new space and new location without an issue.


author: Guilherme Nedel [Atlassian]
body: Hello Mark,

This really looks like a permission issue, are you attempting to move the pages to a different space? In that case you may additional need permissions to do that, please note the following:

> **Notes about permissions:**
>
> To move a page, you need the following permissions:
>
> * 'Add' permission on the page you are moving, and
> * 'View' permission on the page's parent page. So if you are moving the page to a different parent, you need 'View' permission on the new parent.
>
> To move a page into a different space, you also need:
>
> * 'Delete' permission on the space you are moving from, and
> * 'Add' permission on the space you are moving to.
>
[Source](https://confluence.atlassian.com/display/DOC/Moving+a+Page)

Please add additional context to this thread if the above pondering does not solve the issue.


author: jing_hwa_cheok
body: Hi Mark,

It might be possible that the ancestor table is corrupted. You can rebuild it by going to \<Confluence-url\>/permissions/pagepermsadmin.action \>\> Rebuild.

Hope this helps.

<br />

Kind Regards,

Jing Hwa


author: Debbie Nicholas
body: The available help articles (including the steps noted above) were unclear and did not resolve the issue for us. The issue was exacerbated by a deleted page in the tree on a versioned page.

The following steps were executed and finally fixed the issue.

- Disabled default logo (as referenced in the workaround)

- Rebuilt the ancestor

- Bounced the application

- Tailed server logs to ensure the application is error free, since the fixes were database related

**++Note:++** The last two items were executed in addition to what Atlassian recommended.


author: Abdulrazaq Mohammed Ali Omar
body: Hi Mark,

Glad that you have found the workaround for now :). In the meantime I have reported this bug here:

<https://jira.atlassian.com/browse/CONF-30068>

All the best.


author: Mark Lichtenberg
body: Thank you, but that didn't seem to have any affect. The URL I had to use was \<Confluence-url\>/**admin**/permissions/pagepermsadmin.action as the one you posted wasn't found.

comments: author: Debbie Nicholas
body: The available help articles (including the steps noted above) were unclear and did not resolve the issue for us. The issue was exacerbated by a deleted page in the tree on a versioned page.

The following steps were executed and finally fixed the issue.

- Disabled default logo (as referenced in the workaround)

- Rebuilt the ancestor

- Bounced the application

- Tailed server logs to ensure the application is error free, since the fixes were database related

**++Note:++** The last two items were executed in addition to what Atlassian recommended.


Tags: cloud

confluence-cloud