youngmon/atlassian-qna huggingface dataset:
Wich product to use
Asked by Geoffrey Noslier:

Hey,

For many years, i used Jira as user, and now, in a new company, i have to manage the migration from old tools like Youtrack and FreshService to a new Jira WorkSpace.

I did my own testing on my account to explore the interface and leard how to manage aspects i hadn't encountered before. I have to admit i'm a bit confused.

For what i know:

I need Confluence later.  
I need Opsgenie later too.

Fot theses tools, i have used them before and understand the overall service.

But with Jira \& Jira Management Service, i'm not sure.

In the beginning, i started using Jira Service Management thinking i was just Jira. After discovering i was on another tool, i compared it with some Jira templates. Now, i just don't know which one is relevant or not (and i've seen some posts about that issue).

I'm Head of Infrastructure here, and manage Ops, but i need to create an environement for Ops \& Dev. This involves creating service desks for both team and 2 projects to manage problems separately. I Need to create worklflow, and link between theses projects, approvals features for code, and, teach them to ITIL framework.

Can someone help me easily understand and maybe choose the right one? Maybe that's more obvious to someone, which one i should use.

Thx a lot for help,

Geoffrey.N.


Answers:
author: Tessa Tuteleers
body: Hi [@Geoffrey Noslier](/t5/user/viewprofilepage/user-id/5544178)

Welcome to the community!

As the Atlassian tools are ever fast evolving, it gets confusing for the best of us sometimes. :)

To answer your question in a brief manner, a lot of jira and Confluence work side by side, and are heavily integrated with every flavour of Jira (each in their own way).

Opsgenie is becoming more a part of Jira Service Management instead of a completely stand-alone product, because it really has the same user public.

If you want to get to know more about the flavours of Jira, you can find some documentation about the features [here](https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/).

Both Jira and Jira service management work on the same platform, so often, both are combined (i.e. support teams that work in Jira service management create and link issues for developers using Jira software,..)   
This might be the best way to go for your usecase as well.

Hope this helps, please let me know if you need more clarification!

- Tessa


Tags: cloud

jira-service-management

jira-service-management-cloud
Adding a custom button beside Create button
Asked by Sandesh TM:

We have a requirement to add a custom button besides Create button in all the screens/pages, what is the location to be used and how can be achieved?


Answers:
author: Aleksandr Derugo
body: Hi! You can add custom button using UI Fragments - Custom Web Item from ScriptRunner. [Web Item (adaptavist.com)](https://docs.adaptavist.com/sr4js/8.31.0/features/fragments/custom-fragments/web-item?utm_source=product-help)  
Section - system.top.navigation.bar


Tags: data-center

jira-service-management

jira-service-management-data-center
reports for Assets in Jira Service Management
Asked by Nargis Siddiqui:

I recently go the the link below and would like to know how can I subscribe to the regular reports for Assets in Jira Service Management? Can someone send me instructions....Thank you !

[Improvements to reports for Assets in Jira Service... - Atlassian Community](https://community.atlassian.com/t5/Jira-Service-Management-articles/Improvements-to-reports-for-Assets-in-Jira-Service-Management/ba-p/2729625?utm_source=newsletter-email&utm_medium=email&utm_campaign=it-insiders-june_EML-17829&jobid=106599005&subid=1857841847)

KR

Nargis Siddiqui


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Nargis Siddiqui](/t5/user/viewprofilepage/user-id/5540722) ?

The instructions can be found here:

[How to use reports for Assets in Jira Service Management](https://support.atlassian.com/jira-service-management-cloud/docs/how-to-use-the-assets-dashboard/)

Best,

-dave


Tags: cloud

jira-service-management

jira-service-management-cloud
Ops Genie migration to JSM: Where are the Analytics?
Asked by Neil Atkin:

I product reports based on number of calls outs etc in a week, this was done in the Analytics section of Ops Genie - where can i find this now in JSM since the migration?

Thanks


Answers:
author: Hans Polder
body: [@Neil Atkin](/t5/user/viewprofilepage/user-id/3907261) ,

As the new set-up works based on Atlassian Teams (rather than OpsGenie teams), the way I found to get to reports is like this:

1. Open 'Teams' in the top menu bar of Jira
2. Select any team
3. From that teams page, click the 'Go to operations' button that will be on top, or somewhere further down the page, depending on that teams situation
4. On the left, go to Reports
5. Use the toggle on the top right of that page to start seeing reports for all on-call teams.

Hope this helps!

comments: author: Neil Atkin
body: Thanks for the quick reply Hans.....unfortunately i dont have 'Reports' section - could it be a permissions issue?

![Screenshot 2024-07-15 105658.png](https://community.atlassian.com/t5/image/serverpage/image-id/335601i980422C70D0B9C8D/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 105658.png")


author: Hans Polder
body: Hi [@Neil Atkin](/t5/user/viewprofilepage/user-id/3907261) ,

To be honest, I'm not to familiar with the product and the ifs \& buts when it comes to being able to see something. It appears at least that (as per documentation) only Jira Admins are able to see the reports for ALL teams (as I suggested above). But it doesn't state directly what rights you need in a specific project (or in this case, team) to be able to view the reports.

My guess would be that you would need to be either an Admin (like me), or be part of the team, to be able to view the reports of that team.

Something to check out: <https://support.atlassian.com/jira-service-management-cloud/docs/what-are-reports-of-operations/>

Screenshot of what I'm seeing in a test environment that I have access to - you're on the right page, but the option simply doesn't appear to be there in your case.

![Screenshot 2024-07-15 121649.png](https://community.atlassian.com/t5/image/serverpage/image-id/335606iA55B35285A2DE2B8/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 121649.png")


Tags: analytics

cloud

jira-service-management

jira-service-management-cloud

migration

opsgenie
Disable a SM from listing in Portal
Asked by rtamam:

Hi how can I hide a specific SM from portal?

Thanks

Rom.


Answers:
author: Tessa Tuteleers
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327) ,

with SM, do you mean a Request type?   
In order to hide Request types from the portal but still keep them "alive" (i.e. for mail requests or historic issues), you can remove them from all portal groups. This way they will not show up for anyone in your portal. The will be shown as "hidden" in your project admin view.

The feature to only show specific request types to specific user groups is rolling out soon too, if that is your use case. Follow it [here.](https://www.atlassian.com/wac/roadmap/cloud/restrict-request-types?search=request%20ty&p=3a942152-b6)

- Tessa

comments: author: rtamam
body: Thanks for the response.

Actually, I need to remove 1 SM from the Portal (added a screenshot now)![jira_poratl.png](https://community.atlassian.com/t5/image/serverpage/image-id/335599iEDF9123C6973D7CC/image-size/large?v=v2&px=999 "jira_poratl.png")


author: Tessa Tuteleers
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327) ,

In that case I believe you wish to remove an entire JSM project from your portal?   
You can open up projects on the portal using the project permissions, or entirelly archiving the project (front and backend if you're on premium or enterprise).

You can find documentation on this here (especially the browse permissions):

- <https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/>

- <https://support.atlassian.com/jira-cloud-administration/docs/customize-jira-service-management-permissions/>

- <https://support.atlassian.com/jira-service-management-cloud/docs/archive-and-restore-a-project/>

Hope this helps!

- Tessa


Tags: cloud

jira-service-management

jira-service-management-cloud
Fastest way to compare automation rules differences between test and prod.
Asked by Ari Raatikainen:

Hi,

I have a customer having two Jira instances, one for test and another used in production.

They are having over \>100 automation rules. These automation rules have changed over time, resulting in some major differences compared to production.

What would be the recommended way to determine the differences? I know you can export all rules, but comparing JSON files is quite challenging. Would you recommend reviewing all the rules one by one in Jira?


Answers:
author: Bibek Behera
body: [@Ari Raatikainen](/t5/user/viewprofilepage/user-id/5489268) ,

I would suggest checking the automations one by one manually and tag them using lables once confirmed. Otherwise, it will be difficult to compare the json files as the ID are most likely different in sandbox and production.

If you don't want to end up messing up existing data due to the wrong implementation, and then manually check for what went wrong take the first step of using a manual approach. Just go for the single project-specific rules first, then cross-project then global.

-Bibek

comments: author: Ari Raatikainen
body: Thanks Bibek. I'll do what you suggest.


Tags: cloud

jira-cloud

jira-service-management-cloud
How to optimize Jira service management?
Asked by Risikanta Pradhan:

I have an asset list in my Jira SM. Sometimes, the assets section in Jira runs very slowly.

Could you please provide any ideas to optimize the assets section to improve performance in my Jira SM?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Risikanta Pradhan](/t5/user/viewprofilepage/user-id/5135302)

I don't think that there is anything you can do about it. Especially if you have a few objects within your asset. Atlassian instances I think that they are optimized already to perform as fast as they can. And for sure other factor could affect its performance, but it's out of our reach.

comments: author: Risikanta Pradhan
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) ,

Thank you for your feedback. I have more than 500 assets in my Jira SM, and the asset instances are running very slowly. Is there anything we can do from our side to improve the performance of the assets?


author: Alex Koxaras _Relational_
body: Hi [@Risikanta Pradhan](/t5/user/viewprofilepage/user-id/5135302)

500 assets is not that big of a volume to have an impact on your site performance. I don't think that you could do anything about it, unfortunately. But since you are on a premium plan, you can raise a request to atlassian and complain about the poor performance. After all, you are paying a load of money :/


author: Risikanta Pradhan
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) , Thank you for your feedback. I will raise a ticket in the Atlassian.


Tags: assets

cloud

jira-cloud

jira-service-management

jira-service-management-cloud
Can I use Jira Automation to automate the deployment of a Jira environment?
Asked by Ged Dunn:

We are just evaluating the Jira cloud suite of software and comparing it to our experience with other platforms. I have a few questions:

1. If I configure a development environment can I use Jira Automate (or another product in the suite) to automatically deploy a production environment with the same config?

2. If I use that production environment to capture production data, can I then further deploy feature enhancements and config changes from my dev environment to production without completely wiping out the production environment and data. So if I design a new screen or workflow in dev, can i automate the release into prod?

Could you point me to any specific documentation which covers this?

Thanks

Ged


Answers:
author: Nic Brough -Adaptavist-
body: Jira automation mostly works with issues, and is not a heavyweight scripting solution. The best you could do is have it trigger your deployment/build scripts.

comments: author: Ged Dunn
body: Thanks [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ..makes sense. Do you have any thoughts on deployment tools to consider? Azure Pipelines? BitBucket Pipeline? Octopus Deploy? Is there any blogger or other resource who you think has covered this particular issue?


author: Ged Dunn
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) I am looking also at Project Configurator...is that an option?


author: Nic Brough -Adaptavist-
body: All of them! All the ones you've mentioned are very good tools for deploying things, but they are all different and have strengths and weaknesses, and some of them are better for, or even only for, doing part of the deployments.

The question comes down to "what are you trying to 'deploy'"? If it's Jira (or other Atlassian) systems, then it starts to depend on whether they are Cloud or Server. If it's software you are building with the help of Atlassian tools, then there's a good chance Bamboo or Bitbucket-pipelines can be your friend. If it's partial configuration of a Jira system, then Project Configurator is probably right at the top of the list (although you might want to look at Configuration Manager too - those two do things quite differently, but to the same effect, and are the two I reach for when trying to move config from one Jira to another)


author: Ged Dunn
body: Thanks [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) We will review those products.


Tags: cloud
How do I use Advanced Fields to set Target Start and Target End
Asked by Julia:

I cannot figure out which smart values I can use in the Advanced field section to set Target Start and Target end.

1. When issue transitioned to In Progress

2. Set "Target Start" to the current day

Help!


Answers:
author: Curt Holley
body: I would have thought they were {{issue.Target Start}}? But to get the exact custom field ID, go to Settings/custom fields....search for "Target" then click on the ellipses (3 dots)and select "View field information" the customfield id should be in the URL.

It is on Cloud.....realise you are on server though

comments: author: Julia
body: This is what I am trying to do, and it says the value must be a string. How would I set the value of Target Start to the present day?

![Screen Shot 2021-11-01 at 8.58.21 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/167483i4D7E5D3097189A75/image-size/large?v=v2&px=999 "Screen Shot 2021-11-01 at 8.58.21 AM.png")


author: Curt Holley
body: I haven't ever used Target date, but I'm wondering if you need to prescribe the exact date format for the field.

Work that out then have a play with some inspiration form [Use smart values to manipulate and format dates \| Jira Software Cloud \| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/use-smart-values-to-manipulate-and-format-dates/)


author: Julia
body: Turns out this has been raised to Atlassian and they're gathering interest. Target Start can't be set because it comes from Portfolio for Jira


author: Curt Holley
body: Aha

[@Julia](/t5/user/viewprofilepage/user-id/3416541) that makes sense...though other such fields (Team) can be used, if somewhat hamstrung.

Anyway, simple solution. Create your own date fields (or use other existing if available) and use them.


Tags: jira

jira-server

server
Automation rules not displayed in Issue page
Asked by charleslcso:

I have set up a test Automation rule for triggering GitHub workflow. Followed various docs, but still Rules aren't displayed in issue page.

I can't figure out what is the wrong with the setup. Can someone help please?

![Screen Shot 2021-10-29 at 10.47.52 PM.jpg](/t5/image/serverpage/image-id/167210i28BB83E59C659834/image-size/large?v=v2&px=999 "Screen Shot 2021-10-29 at 10.47.52 PM.jpg")  
![Screen Shot 2021-10-29 at 10.48.26 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/167214i14B3403D5800D8C3/image-size/large?v=v2&px=999 "Screen Shot 2021-10-29 at 10.48.26 PM.jpg")![Screen Shot 2021-10-29 at 11.07.58 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/167213i53276068E0BD54F3/image-size/large?v=v2&px=999 "Screen Shot 2021-10-29 at 11.07.58 PM.jpg")


Answers:
author: Mykenna Cepek
body: Some things to check:

* Is the rule enabled?
* Is the rule configured for the project (or configured to be global)?

To review these settings, view the rule, click on "Rule Details", and inspect the "Scope" and "Projects" settings for the rule.

Also check for the slider in the top-right to be green with a checkmark (indicating the rule is enabled).

comments: author: charleslcso
body: Hello Mykenna, thanks for your reply.

The bottom most screen capture is very small and thin, and it shows that the rule is enabled, configured for the right project, and has a green tick.


author: Mykenna Cepek
body: Ok. Are you using this automation in Jira Cloud, JSM Cloud, or...? Where is this "Mister J" project?


author: charleslcso
body: It is a Server instance. We host it ourselves. Just Jira Software + Jira Core.

"Mister J" is one of our projects in Jira.


author: Bill Sheboy
body: Hi [@charleslcso](/t5/user/viewprofilepage/user-id/748616)

Have you solved this issue yet? If not...

* Have you checked if rules are visible in other projects on their issue view? Note only the manually triggered rules will appear on the issue view.
* Are you using the free (Lite) or paid (Pro) version of automation for Jira?
* Have you checked with your site admin to check for any issues with the automation addon?

Kind regards,  
Bill


Tags: cloud
Rule has stopped functioning
Asked by Paula Manildi:

![AutoRule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/167054iBE87134694DE9A7A/image-size/large?v=v2&px=999 "AutoRule.jpg")

Rule was created so when an issue is moved to Under Review, and is a Change Request, an email is to be sent to Devops. It was working. Then turned off. When turned back on, it has not started working. I even recreated and that rule is not working. What am I missing?

![CM wf.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/167055i0775559BCD0CD4AC/image-size/large?v=v2&px=999 "CM wf.jpg")


Answers:
author: Andreas Knecht
body: Hi [@Paula Manildi](/t5/user/viewprofilepage/user-id/4538697) ,

Is your workflow transition configured with a custom event by any chance? You can see this in the workflow's post-functions. It should be firing a 'Generic event'. If it's any other type of event then this wont work currently due to a limitation in Jira Cloud, where Jira wont trigger a workflow transition event if a custom event type is used!

Cheers,  
Andrears

comments: author: Paula Manildi
body: That was it! it was a custom event, I changed it to a generic one and it works now


author: Darryl Lee
body: Do your [Audit logs](https://support.atlassian.com/jira-software-cloud/docs/what-is-the-audit-log/) show anything?

It's useful to add [Logging](https://support.atlassian.com/jira-software-cloud/docs/debug-a-rule/) before and after the IF clause to see things the values of things like: {{issue.status.name}} and {{issue.issueType.name}}


author: Mykenna Cepek
body: If the Audit Log for that rule doesn't show errors or executions when expected, confirm that the rule is enabled.

If it is enabled, then maybe check your Automation usage to ensure you haven't exceeded any limits for your plan:

![Screen Shot 2021-10-28 at 12.48.15 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/167061iD97003E580BD03D3/image-size/large?v=v2&px=999 "Screen Shot 2021-10-28 at 12.48.15 PM.png")
How to separate developer and Tester original estimate hours?
Asked by Gopinath:

Hi,  

In JIRA there is single original estimate hours field,But i want to add developer original estimate hours and Tester original estimate hours separately in a same ticket. Is there any possibilities or possible solutions to achieve this??


Answers:
author: Curt Holley
body: I second what [@Mykenna Cepek](/t5/user/viewprofilepage/user-id/3527113) has advised and will add:

The simplest way to achieve this, is by giving the Developer and tester separate sub-tasks, where they can record their individual time, but have them roll up into the story to measure against the combined estimate for the story.

In the below example the Original estimate is on the Story, but the time is being logged in various sub-tasks. But if you prefer, use sub-task can have an original estimate and the story will show the total of those and again will show the combined progress.

This way, no extra fields are required and the built-in logic and reporting available by using Jira's "Time tracking" fields isn't compromised

![OE.png](https://community.atlassian.com/t5/image/serverpage/image-id/167105i122FE69BC9BCC5CF/image-size/large?v=v2&px=999 "OE.png")

comments: author: Mykenna Cepek
body: I wholeheartedly support [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535)'s suggestion above. I've coached many teams to use Subtasks as a way to break out work (and track time) for the effort of different people towards the completion of the same Story or Task. Jira is built well to "roll-up" this data.

As a bonus, if you set your Board to use "Swimlanes by Story", you can get a really great visual representation of the progress on a Story, based on the status of the Subtasks under it.


author: Mykenna Cepek
body: The "Original estimate" (as well as Time remaining" and other fields) are built-in fields for Jira, and they also relate to certain other metrics, reports, and integrations. Examples: some built-in reports rely on these fields; some time tracking App integrations rely on these fields.

Jira allows you to add Custom Fields. So you can create additional fields for recording the original estimated hours for specific types of team members. Just be aware that these custom fields will *not* relate to the built-in metrics, reports, and some integrations mentioned above. You *can* report on them, of course; custom fields can have a lot of value.

You probably want to think about how you want your additional custom fields to relate to the built-in fields. For example, one approach would be to fill in the built-in "Original estimate" field with the sum of your custom fields. [Automation in Jira](https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/) can easily handle that.

I can't tell which version of Jira you are using. (Tip: add tags to future questions to clarify that). Here's some documentation for creating custom fields in Jira Cloud:

<https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/>


Tags: original-estimate

timesheet
Can I set a custom field cascade select in Jira SERVER?
Asked by Julia:

**I am using JIRA SERVER**

I want to set a custom field that is a cascading select in automation for jira. I do NOT wish to copy it from another ticket / field. I just want to set the field using automation for jira in the Advanced Fields section. I am trying this but it won't work. Please help!

{  
"fields": {  
"customfield_23592": { "value": "{{customfield_23592.Product Security}}"  
}  
}  
}


Answers:
author: Yanty Ghani [ServiceRocket]
body: Hi Julia,

If you want to refer to the cascading select field, you need to specify it this way:

    "customfield_23592" : { "value": "parent_option1", "child": { "value" : "p1_child1"} }

You can get more information here, <https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/>

comments: author: Julia
body: Thank you so much! Since I didn't need to edit the child, this ended up working for me

{  
"fields": {  
"customfield_23592" : { "value": "Product Security" }  
}  
}  
}

Thank you!


author: Yanty Ghani [ServiceRocket]
body: You're welcome. I'm glad that it solves your problem :)