youngmon/atlassian-qna huggingface dataset:
Unable to connect confluence to Jira Crowd
Asked by akshay:

I have checked everything from whitelist to ensuring jira and confluence can connect. Just a curious note, when I enter in the incorrect details I do get a autheication error. Which mean I am assuming, that JIRA is able to communicate back with confluence. But when i do put in the right credentials, i get this error.

Can anyone help me with this?

![Capture.PNG](/t5/image/serverpage/image-id/7414i3A5241AEFE91706B/image-dimensions/484x162?v=v2 "Capture.PNG")


Answers:
author: Shannon S
body: Hi Akshay,

So are Jira and Confluence on two separate servers? Can you show us what errors are in the Confluence error log when you try to connect? Look for any ERROR messages and anything that says caused by: the same time you attempt to connect.

<br />

Thank you!

Kind Regards,  
Shannon

comments: author: akshay
body: 2017-10-09 08:04:49,786 ERROR \[http-nio-8090-exec-22\] \[crowd.embedded.admin.ConfigurationController\] handleSubmit Configuration test failed for user directory: \[ JIRA Server\], type: \[ CROW$  
-- referer: [http://biodxsystems.ca:8090/plugins/servlet/embedded-crowd/configure/jira/?xsrfTokenName=atl_token\&xsrfTokenValue=a428fa6d800c69132ed1cae354748d69ff8a5e3d](http://biodxsystems.ca:8090/plugins/servlet/embedded-crowd/configure/jira/?xsrfTokenName=atl_token&xsrfTokenValue=a428fa6d800c69132ed1cae354748d69ff8a5e3d) \| url: /plugins/serv$  
com.atlassian.crowd.exception.runtime.OperationFailedException:  
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:78)  
at sun.reflect.GeneratedMethodAccessor1789.invoke(Unknown Source)  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)  
at java.lang.reflect.Method.invoke(Method.java:498)

.....

.....

.....

.....

(There is a bunch of error code and then...)

Caused by: com.atlassian.crowd.exception.OperationFailedException:  
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:637)  
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:417)  
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:624)  
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.testConnection(RestCrowdClient.java:612)  
at com.atlassian.crowd.directory.RemoteCrowdDirectory.testConnection(RemoteCrowdDirectory.java:856)  
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:69)


author: akshay
body: So both Jira and Conlfuence are on the same server

Please let me know if you need any other information

And thank you Shanon for your response.

Akshay


author: Shannon S
body: Hi Akshay,

I'm going to be making a support ticket for you now because I'd like to review your support zip. I'll create it using the email you have on file here.

Please expect that email in a few minutes.

Kind Regards,  
Shannon


Tags: jira
Loading the editor's taking longer than usual
Asked by Sayak Basu:

Hello,

We are facing below issue while trying to click on Edit option.

This is occurring for every browser. Have checked Base and Access url, they are the same. Also have restarted the synchrony.

We have apache installed withProxyPass and ReverseProxy are set for '/synchrony-proxy'.

The same value(/synchrony-proxy) is set as Context path for synchrony in the Confluence (server.xml)

![page_not_loading.jpg](/t5/image/serverpage/image-id/7401iAB849F9D6AA982CA/image-dimensions/501x129?v=v2 "page_not_loading.jpg")

Please let us know.

Regards

Sayak


Answers:
author: AnnWorley
body: In order to isolate the issue to Collaborative Editing, please turn the Collaborative editing mode to Off in Confluence Admin\>collaborative editing, and see if the issue persists.

If editing works with collaborative editing off, please check all the steps on: [Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)


Tags: synchrony
Upgrade from 5.5.3 to latest version and purchase license
Asked by dungo:

Hi!

We have a Confluence 5.5.3 instaled on a Fedora 20 server with 10 users. The maintenance expired in 2015. It is possible to upgrade to the latest version and purchase a lilcense for 50 users, without changing the server operation system (Redhat Fedora 20)?

Thanks.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

I have seen 2 way for solve it:

1. It is possible, but before you need purchase license and set license on Confluence 5.5.3. Then upgrade instance. (Please, remeber your plugins)

2. Or you can set evaluation license and then upgrade, after that purchase license.

Please, before test you upgrade steps.

Cheers,

Gonchik Tsymzhitov
I had accessed Confluence with the generated licence, but unable to login now and not able to reset
Asked by Sajith Kumar:

I had accessed Confluence with the generated licence, but unable to login now and not able to reset.

Invoice Number: AT-40110834

Had purchased an annual licence and not able to use the portal now.

Your email address doesn't have access to **wibmomobile.atlassian.net.**

This shouldn't be the case as I had purchased a personal version


Answers:
author: Shannon S
body: Sajith,

All of the accounts on the wibmobile.atlassian.net instance you mentioned use email addresses with your wibmo domain. If you login with any other email address you won't be able to access the instance.

You mentioned having purchased a "personal version" but unfortunately there isn't anything like that offered at Atlassian. Can you let me know what you mean by that?

Kind Regards,  
Shannon
Delete multiple page versions (Confluence)
Asked by Daniel Vlad:

Hello,

new confluence users unfortunately create very many document versions.  
How can I delete multiple document versions at once?

Do I really have to buy a plugin for this?

Thanks in advance!


Answers:
author: Di Chen
body: I have got the same problem. I think it's easy to achieve such function.

Why atlassian do not provide this? Is there a special consideration for this?


author: Giuliano C.
body: Hey, Daniel

If you are confident with database skills, you can give a try to [bulk remove the page history with SQL commands](https://confluence.atlassian.com/confkb/how-to-remove-all-previous-versions-of-a-page-manually-in-the-database-using-sql-commands-753402027.html).

PS: Confluence Server version only.

comments: author: Daniel Vlad
body: Hi Giuliano, thanks for the reply.

Sounds somewhat complicated. I have not realy experience with SQL commands.

<br />

Is there something simpler "idiot-proof"?


author: Igor Vukoti?
body: Hi [Giuliano](https://community.atlassian.com/t5/user/viewprofilepage/user-id/781571), is there correct way SQL-bulk-remove-page-history ?

on v.5.10.6 this procedure not working


Tags: developer
Is there a way to specify a logo in a confluence space blueprint?
Asked by vsoued:

I want to create a space blueprint and include an imaged to be used as logo in all spaces created by the blueprint


Answers:
author: AnnWorley
body: There is no easy way to add a logo to a space blueprint. The variables you can add in the UI are limited.

Per [Customizing Default Space Content](https://confluence.atlassian.com/doc/customizing-default-space-content-61015351.html):
> The following variables are available to be added to the default space content templates.  
> $spaceKey - inserts the space key into the site space homepage   
> $spaceName - inserts the space name into the site space homepage  
> $userFullName - inserts the user (owner of the personal space) into the personal space homepage  
> $userEmail - inserts the email address of the user (owner of the personal space) into the personal space homepage.

If you have development skills, this guide may be of help:

[Write a simple Confluence Space Blueprint](https://developer.atlassian.com/confdev/confluence-plugin-guide/confluence-blueprints/space-blueprints/write-a-simple-confluence-space-blueprint)

comments: author: vsoued
body: Thankyou


Tags: logo

space-blueprint
CUTTING & PASTING TEXT IN CONFLUENCE
Asked by Judy Matzkin:

When composing in Confluence, I can use Ctrl-X to cut a section. but Ctrl-V doesn't work to paste that somewhere else. The cut section seems to be simply lost. Is there a different way to move text around before SAVING your post?

Additionally, it would be most helpful if I could copy text from an email or a document and simply insert it into my posting .. again Ctrl-X doesn't work.

I thought these functions worked at one time .. ??


Answers:
author: Shannon S
body: Hi Judy,

Can you confirm with us if you're using Confluence Cloud, and which browsers you're able to replicate this in? Please test as many as you are able, IE, Firefox, Chrome, etc. and confirm the version you used.

Thank you!

Kind Regards,  
Shannon

comments: author: Judy Matzkin
body: Shannon. Great question. I always use Internet Explorer 11 .. I am working on a Windows 7 Pro machine and regularly do Microsoft updates. Indeed, I tried this on Google Chrome and the cut and paste function worked as it should .. so it seems this is an I.E.11 issue (or perhaps a Microsoft issue).

In Chrome I can cut \& paste within my Confluence posting. I can also do my composing of my message elsewhere and paste it into the Confluence posting I am working on.

I am really not keen on having to change my default web browser to Chrome. I am quite certain that this did work in the past, but that perhaps your remake changed this feature. Hope your programmers can correct for this odd behavior.


author: Peter DeWitt
body: [@Judy Matzkin](/t5/user/viewprofilepage/user-id/1155400), I was noticing a problem with this in cloud this evening? Is that what you were referring too?
Link to Confluence Page fails due to permissions
Asked by Jyotin Basrur:

I am trying to provide the customers in Jira service desk a direct link to the main page in confluence.

When the customer clicks on it, it takes the user to the Atlasssian login page.

However, when the customer searches for something in the search bar - the resulting page can be accessed.

Any idea how I can allow my customers to go straight to the confluence page?


Answers:
author: Michael Brown [Ascend]
body: Do you have anonymous access set up at the "Space" level for Confluence? Take a look at both your Global and Space level permissions. This article provides an overview of how to make your Confluence accessible by users who may not have Confluence or JIRA licenses, but may only be JSD Customers: [https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-read-only-access-and-licensing.](https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-read-only-access-and-licensing.?)


Tags: jira-service-desk
Unable to login after restoring a Confluence backup (Bug???)
Asked by Prabhakar Dharmalingam:

confluence we are unable to login after restore backup as sysadmin or actual user used in cloud.


Answers:
author: Michael Brown [Ascend]
body: This is a known issue. Be sure when you restored you followed the migration steps:<https://confluence.atlassian.com/doc/migrate-from-confluence-cloud-to-server-298979321.html>

Here is the workaround, you need to access the DB and update the password manually: [https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html.](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html.?)
Using new Atlassian Performance Testing Framework on Server versions of Confluence
Asked by Martin Cleaver:

Reading <https://confluence.atlassian.com/enterprise/performance-testing-framework-for-confluence-935577039.html> and [Brendan's](https://community.atlassian.com/t5/user/viewprofilepage/user-id/853258) question [using new Atlassian Performance Testing Framework on older versions of Confluence](https://community.atlassian.com/t5/Confluence-questions/using-new-Atlassian-Performance-Testing-Framework-on-older/qaq-p/594477) - so (have to ask)... what's incompatible about using the DC Grinder scripts on **Server edition**? Assume I'm on the latest version.

Thanks,

Martin.


Answers:
author: Gonchik Tsymzhitov
body: Please, use via

<https://github.com/atlassian/dc-app-performance-toolkit>


Tags: performance
Bitbucket installation with jira
Asked by Shrinivas SHARMA:

How to install Bitbucket in machine where jira is already running with MySql DB.


Answers:
author: Michael Brown [Ascend]
body: What version of MySQL DB are you using? You can install Bitbucket on the same server as JIRA (even though it is not recommended, as repos can grow to be huge).

For your Bitbucket instance, make sure you have ports 7990, 7992, and 7993 open, and a new MySQL DB setup.

Remember as well, MySQL is not recommended for use with Bitbucket.

See installation documentation here: <https://confluence.atlassian.com/bitbucketserver/install-bitbucket-server-on-linux-868976991.html>


Tags: bitbucket
What causes the Content Encoding Error (Firefox) or the Cannot Decode Raw Data error (Safari)?
Asked by Jae Evans:

I have a corner case that is causing me fits. I happens only when users are on a specific VPN, and even then, only in one situation that we've found (so far).

<br />

Steps to re-create:

1. Go to any page that has more than one entry in the Page History.
2. Click the Tools drop-down (...) and select Page History.
3. In the Version column, click any version except the current one.

Result:

* In Firefox, this causes a Content Encoding Error.
* In Safari, it causes a Cannot Decode Raw Data (NSSURL ErrorDomain: -1015) error.
* In Chrome, it causes a 500 error.

I have googled these errors and tried every troubleshooting suggestion in the first 5 or 6 pages. I've verified our database encoding settings meet the Atlassian requirements. I've looked at headers and footers and left nav and everything else I can think of.

I suspect that it has something to do with the proxy servers that traffic is routed through when users are on that specific VPN, but I can't figure out what.

We are on Confluence 5.9.11 Server edition running on Linux/mysql.

Anyone have a thought about this? Thanks!


Answers:
author: AnnWorley
body: I have seen issues such as you are reporting as a result of gzip compression being enabled. Please try disabling it on your instance by following the reverse of the instructions to enable it: [Compressing an HTTP Response within Confluence](https://confluence.atlassian.com/doc/compressing-an-http-response-within-confluence-13204.html)

After disabling http compression please try again and let me know if it helps.

comments: author: Jae Evans
body: Thanks so much, Ann! I gave your suggestion a try and got a different error which gave me helpful information. I think our problem may be caused by a bespoke add-on. I appreciate your help!
Export blog posts to PDF including comments from Confluence WIKI old version 3....
Asked by jovan savin:

Since we are on very old version of Confluence 3.... what are the steps to Export the blog posts including comments to PDF file?

Also what are the steps to move old blog posts with comments to the latest version of Confluence? Any help would be greatly appreciated.


Answers:
author: Vero Rivas
body: Hi [@jovan savin](/t5/user/viewprofilepage/user-id/1155256)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/Export-old-version-of-a-page-to-PDF-in-Confluence/qaq-p/1160335>

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

Cheers
Unable to update Confluence licence
Asked by Pierre-Yves MESTRE:

When I come to modify my licence key in the licence infos,

I paste the new key ans save it, and nothing happen then,

I got this log :

INFO \[read-only-transaction:thread-1\] \[atlassian.confluence.user.DefaultUserAccessor\] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: \[USECONFLUENCE,0,null,null\]


Answers:
author: Andy Heinzer
body: Hi Pierre-Yves,

That INFO message is not really an error message that would relate to the problem you describe. When you enter in a new license key and click Save, the browser session should be sending a POST call back to the site in order to save this information. The page should refresh itself and show you the updated license details.

If that isn't happening, then I would like to take a closer look at your browser session info. For example, if you use Google Chrome, you can access the Developer Tools in order to see more information about the requests between Confluence and your browser. I would be interested to see if you can use this to [generate a HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) of this problem.

The other steps you can try to take would be to [bypass the proxy](https://confluence.atlassian.com/confkb/how-do-i-bypass-a-proxy-to-test-network-connectivity-402031184.html) in front of Confluence to see if that might be preventing you from applying this license. If the proxy is configured incorrectly, it too could be preventing your browser from sending this data. Bypassing this is another way to test where the problem might be.

Please try these steps and let me know the results.

Regards,  
Andy

comments: author: Pierre-Yves MESTRE
body: Hi and thanks for reply,

I got this in the console :

![Capture d?e?cran 2017-10-07 a? 15.49.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/7370i974A63B1BD41328B/image-size/large?v=v2&px=999 "Capture d?e?cran 2017-10-07 a? 15.49.36.png")

And how can I join a file to the post ?

About the proxy conf, I don't have a proxy,

And I have correctly update the Jira software and Bitbucket.


author: Andy Heinzer
body: I have created [a support request](https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-214729) to gather this additional information from you.
Problem with fonts after clean installation of Confluence server
Asked by Rados?aw Kojdecki:

I have problem with fonts during article edit. When I VIEW article it is OK :

![Brudnopis_-_Brudnopis_-_ENGI_Confluence.jpg](/t5/image/serverpage/image-id/7366i9EC963507B585BC4/image-size/large?v=v2&px=999 "Brudnopis_-_Brudnopis_-_ENGI_Confluence.jpg")

But when I try to EDIT it looks like that :

![Brudnopis_-_Brudnopis_-_ENGI_Confluence.jpg](/t5/image/serverpage/image-id/7367iFA453CAE3421897B/image-size/large?v=v2&px=999 "Brudnopis_-_Brudnopis_-_ENGI_Confluence.jpg")

I've checked it on two laptops with MacOs X (Sierra 10.12.4 and El Capitan 10.11.6) and on 3 different browsers (Firefox, Safari and Chrome) so I'm pretty sure that it is problem with server.

It is installed on CentOS 7 with PostgreSQL database. Server contains only JIRA and Confluence software (with Postgres).


Answers:
author: Andy Heinzer
body: It is unclear what exactly might be causing this behavior. I recommend trying the following one at a time, checking to see if it resolves the issue after each step. These steps are in order of increasing environment impact (from "no impact" to "restart and re-index required"):

1. Clear your browser cache
2. Run fc-cache -s on the server to update the fonts cache
3. [Clear the plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html) (restart required)
4. [Rebuild the content indexes from scratch (restart required)](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html)

comments: author: Andy Heinzer
body: Sorry for the follow-up, but it looks like I might have left out some critical additional information here. It seems that this problem can occur on servers running Confluence when the operating system is missing some specific font packages.

As a result, you would likely first need to install these fonts with commands such as:

```
yum install dejavu-fonts-commonyum install dejavu-sans-fontsyum install dejavu-sans-mono-fonts
```

Only after these are installed, if the issue persists should the steps of clearing the cache have any effect on this problem.


author: Roman Kirilenko
body: I prefer Debian and never had this issue, but today I had to use CentOS distro...

You made my day. Thank you!


author: Andy Heinzer
body: For others that come across this thread, I'd recommend the KB in Confluence for [Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts](https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html)

The same problem can happen for Jira too, see KB: [JIRA UI shows unreadable text or nothing on CAPTCHA and some gadgets due to missing fonts](https://confluence.atlassian.com/jirakb/jira-ui-shows-unreadable-text-on-captcha-and-some-gadgets-due-to-missing-fonts-941590036.html)

Both have the same underlying root cause of these specific font packages missing from the operating system.
Confluence doesn't work after upgrading to 6.4
Asked by Binisha:

Confluence 6.3 was installed on Linux environment with root login and everything went well with data center license.  

However when an upgrade was done to 6.4, confluence failed to start and showed spring application context has not been set.  

What could have gone wrong?  

Basically confluence was installed on a template and it was copied to UAT instance.


Answers:
author: Lars Olav Velle
body: What does the log say? Without we can just guess!

-Lars


Tags: developer

upgrade
Including javascript in editor-content context
Asked by Boris:

I added a web resource that contains a JS file. Target context is editor-content, which judging by the docs should include it in the editor iframe.

But nothing happens. JS is completely ignored.

```
<web-resource name="editor frame" key="editor-frame">
 <context>editor-content</context>
 <resource type="download" name="some.js" location="js/some.js" >
 </resource>
 </web-resource>
```

Any clues?


Answers:
author: Brant Schroeder
body: [@Boris Jockov _draw_io_](/t5/user/viewprofilepage/user-id/853350) Welcome to the Atlassian community

Are you on cloud or data center?


Tags: app
Confluence Cloud checkboxes broken by UI update
Asked by Bruce Cannon:

I can't find any discussions about this! I wonder, do relatively few people use checkboxes in Confluence pages? I tried it on multiple accounts, so I know it's real.

I wrote Atlassian support about it, they said they thought it was minor and likely won't fix anytime soon. Which is surprising to me, as it completely broke my daily use of Confluence. But again, maybe most people don't use checkboxes.

Anyone else having difficulty with all the checkbox indent, outdent and alignment bugs introduced recently?


Answers:
author: Bruce Cannon
body: This is the bug report, please both comment here in the community, and also in the ticket, if this affects your use case too: <https://jira.atlassian.com/browse/CONFCLOUD-57393>
localhost refused to connect.
Asked by Bosko Brkusanin:

![^5DA2BB985745283C29F1C22EFE985BDF5FBFC76932348A1CCB^pimgpsh_fullsize_distr.png](/t5/image/serverpage/image-id/7349i95102AD9210BD6AD/image-size/large?v=v2&px=999 "^5DA2BB985745283C29F1C22EFE985BDF5FBFC76932348A1CCB^pimgpsh_fullsize_distr.png")

Sent a user a link to connect to confluence this error keeps poping up.

Can you please help?


Answers:
author: Nic Brough -Adaptavist-
body: Localhost means "this computer".

Give them the address of the server, not their own computer.

comments: author: Bosko Brkusanin
body: How do I find the server address in confluence server settings ?