youngmon/atlassian-qna huggingface dataset:
My ticket statues are not populating when linking tickets in Confluence
Asked by allyson.murphy:

When editing, all my JIRA tickets are linked to their status, "Ticket XYZ is CLOSED," but when I complete editing and go to the live Confluence page, only 5 of the 40 tickets I linked have statues. The rest are just populated as normal URL links to the ticket. I have tried pasting the links into my table again and changing the format but I still can't get any of my tickets past the first 5 to show their status.


Answers:
author: Diego
body: Hello [@allyson.murphy](/t5/user/viewprofilepage/user-id/3817342) !

I tried to replicate the behavior you described but was unable to. I tried with seven issues linked in my Confluence Page. All of them show as expected in the page:
> ![Screen Shot 2020-05-11 at 18.15.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/94369i6AC978C1DA88AA88/image-dimensions/531x247?v=v2 "Screen Shot 2020-05-11 at 18.15.48.png")

With this in mind, could you clarify:
> 1. *Does this happen with less than 40 issues on the same page?*
> 2. *Is this happening only with issues inside tables?*
> 3. *Has this worked at some point in the past?*

Also, could you share a screenshot of the behavior that you are currently facing? Just be careful not to disclose any detail on the screenshots. Our community is an open space and everyone can see everything that we post here.

Looking forward to your reply.


Tags: advanced-roadmaps

cloud

confluence-cloud
how can I create UML design?
Asked by Prabhat Kumar:

I want to create UML Class, Network and other diagrams.


Answers:
author: Mikael Sandberg
body: Hi [@Prabhat Kumar](/t5/user/viewprofilepage/user-id/3898986),

Welcome to Atlassian Community!

You would need an app in order to do diagrams in Confluence. Have a look at [Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=diagram), there are a couple of options there for you. I have used Lucidchart before, but there other ones too.

comments: author: Prabhat Kumar
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) ,

Yes, I can see the UML diagram too. Thank you so much for the help.


author: Gerhard_Basson
body: I have used and tried a couple for various modelling purposes. The best free software without limitations is draw.io. It can import Visio files (takes some editing afterwards) and most other standard modelling exports. It has a very big selection of templates for different modelling notations, which you won't find in most other apps. It takes some getting used to in the beginning, but you will quickly get the hang off it. (A hint - do not mix templates. It will allow you to draw any shape from any template on a single page, but this gets messy.)

It is downloadable software and a Windows App - thus store models locally. With Lucidchart and other free versions, you can only store in the cloud.

It has a marketplace app on Confluence (which of course you have to pay for - don't understand this), which seems to work excellent. Else, you can export to a file and then import into Confluence. Or even better - I use SharePoint as the repository and link to the files in there.

Trust this helps.


Tags: cloud
How long does it generally take to Export a Confluence Space?
Asked by Marie Millan:

Hello,

We are backing up our Confluence Space to a local drive while we determine if we are going to move it to a website, cloud, another Confluence server ect or just keep locally. Therefore I will be exporting in all 3 formats: HTML, XML, PDF.

I am currently exporting the Confluence Space in HTML using the Content Tools tab in the Space settings.

Its been running aka "exporting" for 15 minutes now but still only shows 0% completion. We have 261 Pages and 1483 attachments.

So I have 3 questions:

**1. Is this behavior normal and I am just being impatient? Or is there something wrong and that's why it is stuck at 0%?**

**2. What is the normal export time for an average sized Confluence Space?**

**3. Is there a way to know how large the export will be?**

Thank you for any guidance you can send my way.

M


Answers:
author: Mattias Vannerg?rd
body: I think this bug is also relevant: <https://jira.atlassian.com/browse/CONFCLOUD-62985>


author: Shannon S
body: Hello, Marie!

Happy to help you with this. According to what you told us when you asked this question, your issue is regarding a Confluence Cloud site, is that right? Can you tell me if the space export ended up completing?

Sometimes with large space exports, it can take a bit longer than usual. Although, you can also encounter an export being hung at 0%. If that's the case, we'd need to to take a look at your Confluence site logs. That will help us to determine if there's an issue with a specific page, or if something else is preventing your export from running.

If you think there might be a problem exporting your space, please report this to your Confluence site admin, who will then be able to raise a case with [Atlassian Cloud Support](http://support.atlassian.com/contact).

Thank you, and take care!

Shannon


author: repi
body: Hi,  
I know from experience that a complete backup of the Confluence using xml in a zip file with 10 GB took about 1.5 hours.  
My private confluence in the same procedure with only 1 GB takes about 6-10 minutes.  
The server hardware is also important.


Tags: cloud

confluence-cloud

export

time
How to resolve search issue while searching spaces using /rest/spacedirectory/1/search
Asked by Santwana Sarangi {Appfire}:

We are searching for spaces based on user inputs using /rest/spacedirectory/1/search rest endpoint. But it seems it is having trouble with searching when there is space in the user inputs.

I have created 3 spaces with the title as ntr - advise, ntr - w and ntr - win. When I am trying to search using ntr, I am getting all the three spaces. But when I am trying to search ntr - w, I am only getting spaces ntr - advise and ntr - win. I have also used the encodeUriComponent method to encode the search term. But this does not help. Also used /rest/api/search with cql, getting the same results.

Please help me with how to get the proper spaces from the user inputs.


Answers:
author: Diego
body: Hello [@Santwana Sarangi {Appfire}](/t5/user/viewprofilepage/user-id/5779) !

As I understand, Confluence Space Search is not behaving as expected when used via REST API.

I would like to understand if Wildcards are involved in the search string itself. Is there any kind ++*of wildcard combination being used?*++

One more thing that springs into my mind is when you said "proper spaces from the user inputs.". What was meant by user inputs:
> 1. *Is it based on what the user does within Confluence?*
> 2. *Is it based on what the user does within a specific macro?*
> 3. *Is it based on what the user does within a specific page?*

You can also take a look into our Developer documentation for REST and Search:
> * ++***[\[Confluence Server Developer\] Confluence Server REST API](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/)***++

If you are aiming at ++*Plugin development*++, our Developer Community is better suited to this kind of interaction:
> * ++***[\[Atlassian Developer Community\] Confluence Development](https://community.developer.atlassian.com/c/Confluence)***++

Let us hear from you!


Tags: confluence-server

server
Display Field is not showing when creating a JIRA Issue Date Event
Asked by Jacob_Flickinger:

Certain users are not able to see the Display field when creating a JIRA Issue Dates Calendar Event.

Those same users who can't see the display field, are also not able to see the current events that have been created previously in the team calendar.

Possible setting that is not allowing them to see the display field?

Thanks!

![Screen Shot 2020-05-01 at 10.41.53 AM.png](/t5/image/serverpage/image-id/93115iED46BAA5799551AB/image-size/large?v=v2&px=999 "Screen Shot 2020-05-01 at 10.41.53 AM.png")


Answers:
author: Brant Schroeder
body: [@Jacob_Flickinger](/t5/user/viewprofilepage/user-id/3898806)

Confluence calendar only restricts calendars as a whole. <https://support.atlassian.com/confluence-cloud/docs/restrict-a-calendar/>

I believe that those individuals are not able to see those calendar items because they do not have access to the project. Please check their project access and ensure that they can see the project in Jira.


Tags: confluence-cloud
Unable to renew Comala plugin
Asked by Manuel Guerrero:

We want to connect our Comala Document Management plugin to our core Confluence license.  
I've just confirmed with the Atlassian billing team, and with the Comala team that this product is paid for us until February 2021.  
Unfortunately, we're unable to renew this product from our Confluence plugin admin since it is not associated to our main Confluence license.

![2020-05-01_0945.png](/t5/image/serverpage/image-id/93099iBBEEC5E26689C346/image-size/large?v=v2&px=999 "2020-05-01_0945.png")

I've already contacted the billing team and they asked us to post this issue here.


Answers:
author: Simon Gatto
body: Hey Manuel,

Thanks for bringing this to our attention, it looks like you've got a ticket open with our team on this issue as well. We'll work with the Atlassian Marketplace team on this so we can get to the bottom of your licensing problems, and will keep you posted via your Service Desk ticket as soon as we've got an update. Take care, and stay healthy!

Simon Gatto

COO

comments: author: Manuel Guerrero
body: Hi Simon! The issue is now solved. Daryl, from the Comala team, helped me out. The license key was not correctly applied by us.

Have a great day.


author: Simon Gatto
body: Perfect, glad we could help Manuel! Let us know if there is anything else we can assist with.

Simon


Tags: cloud

comala
Getting Error Message as "Something went wrong" when user logs in
Asked by Sai Kishore:

Hi

I am getting the below error message to one of the Confluence user when he logs in.

\*\*\*\*

Error Message is "Something is gone wrong"

Our team has been notified. If the problem persists, pleas contact atlassian support.

\*\*\*\*


Answers:
author: Diego
body: Hello [@Sai Kishore](/t5/user/viewprofilepage/user-id/3887341) !

As I understand, one specific user is facing an error when the login procedure is finished. Does the error looks like this:
> ![Screen Shot 2020-05-05 at 15.36.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/93539i4D892C819379D1D3/image-dimensions/488x167?v=v2 "Screen Shot 2020-05-05 at 15.36.00.png")

The error you described is most likely caused by this:

> 1. *The user has a license only for one product (let us say Jira)*
> 2. *Then, the user tried to login into Confluence (where no license is available for said user)*

The admins can check if access to the desired product is present:
> 1. *Go to the Administration page*
> 2. *Select Users*
> 3. *Check if the profile has access to the desired application*

This is what the Administration page looks like:
> ![Screen Shot 2020-05-05 at 15.41.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/93541i0EC6828F8602BDFB/image-dimensions/465x259?v=v2 "Screen Shot 2020-05-05 at 15.41.18.png")

If the user facing this behavior does not have access to the desired application, it should be provided by the administrator. You can check here for further information on this:
> * ++***[\[Atlassian Cloud\] Groups and product access](https://confluence.atlassian.com/cloud/groups-and-product-access-744721623.html)***++

I hope this helps!

comments: author: Sai Kishore
body: Hi [@Diego](/t5/user/viewprofilepage/user-id/1188952)

The problem solved by using the correct confluence URL.

I was using JIRA url and then trying to access confluence module.

Thanks for your reply though :)

Sai


Tags: cloud
Search Jira Issues on confluence page
Asked by Cindy Hinckley:

I have pulled in a table of Jira issues using the Jira Issues Macro and I am wanting to be able to allow users to search the items in that table so that they can display all issues submitted by a particular person or with a particular component value, etc, Is there a way in which this can be done.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Cindy,

You can wrap the Jira Issues macro with the [Table Filter](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) macro to make the table searchable.

comments: author: Cindy Hinckley
body: Thanks for the suggestion Andrey - I have found that we do not have the "Table Filter" macro.


Tags: jira

search
Jira and Confluence link
Asked by svend_Boe:

Hello All,

how to link the JIRA and confluence so team can navigate from jira to confluence?


Answers:
author: Soumyadeep Mandal
body: Hi [@svend_Boe](/t5/user/viewprofilepage/user-id/3898196) ,

Just visit the below link and follow the steps! I hope it will solve your problem!

<https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically>

comments: author: Peter Schmidt
body: [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) Thank you, under section [**6. Maintain traceability with Confluence**](https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically) it shows a menu of linked Jira tickets, but only the first time the page is loaded.  

If I have multiple Confluence pages and I navigate to a different Confluence page using the left side bar, the menu of linked Jira tickets does not clear or update, it retains its originally loaded list on unrelated Confluence pages. Any idea how to report this as a bug?


author: yaniv_shoshani
body: Hi,

As another option , you can use our C4J addon, it allow you to present the Confluence content in Jira itself without the need for a link back to Confluence.

See: [https://marketplace.atlassian.com/apps/1222263/c4j-content-display-for-jira?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1222263/c4j-content-display-for-jira?hosting=server&tab=overview)


author: JimmyVanAU
body: Hi [@svend_Boe](/t5/user/viewprofilepage/user-id/3898196) ,

Welcome to the community. If you have a Jira and Confluence instance, you can do as Soumyadeep suggests for individual issues and pages, however, if you are looking to connect the entire instances, then have a look at:

<https://confluence.atlassian.com/adminjiraserver/using-applinks-to-link-to-other-applications-938846918.html>

Cheers
Dynamic chart
Asked by Theofanis Ampatzidis:

Hello all!

I am a relatively new user of Atlassian sw, so I have a question to ask you, people.

I would like to create a chart (ideally using the chart macro) which will take the values of it from another page in wiki. Do you think it is possible?

Thank you all in advance for your precious time!


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello [@Theofanis Ampatzidis](/t5/user/viewprofilepage/user-id/3879588)

You can use [Page Include](https://confluence.atlassian.com/doc/include-page-macro-139514.html) or [Excerpt](https://confluence.atlassian.com/doc/excerpt-macro-148062.html) + [Excerpt Include](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html) macros to use a table from another page as a source for the chart.


Tags: confluence-server

server
Setup new Confluence site
Asked by Pankaj Sharma:

I have already a Confluence

I need to make a new site with another domain name and clone 2 repository there.

how should I implement it ?

I don't want to buy another license


Answers:
author: DPKJ
body: [@Pankaj Sharma](/t5/user/viewprofilepage/user-id/3488080) If by repository you mean Space, you can easily accomplish that using space export and import.

But part, where you said, "don't want to buy another license" is not possible. Confluence Server license are per installation/site, and you can't use single license for multiple sites. This voids Atlassian Terms.


Tags: confluence-server

server
Confiforms: Change format of checkbox group value
Asked by Kruttika Swaminathan:

I am trying to make a WebService Request based on the form contents. I have a field called "f1" that is a checkbox group with 3 values (3 checkboxes). I need to send this in the URL path to a REST PUT request. Currently, if i just include it in my URL, on form submission, it gets included like this (example with just 2 of the 3 checkboxes selected):

/example?f1=\["1","2"\]\&f2=2.....

Of course, REST doesn't like this. Is there a way to make it such that it gets sent as:

/example?f1=1,2\&f2=2.... OR /example?f1=1\&f1=2\&f2=2...

Any other suggestions welcome too!


Answers:
author: Alex Medved _ConfiForms_
body: You can transform the values just as you like - see <https://wiki.vertuna.com/display/CONFIFORMS/Virtual+functions>

So this can be something like

```
/example?f1=[entry.f1.asList]&f2=2.....
```

or

```
/example?f1=[entry.f1.transform(id).asList]&f2=2.....
```


Tags: cloud

confiforms

confluence-cloud
Firefox: attempting to login to certain atlassian products produces redirect loop
Asked by Odin Dutton:

Looks like this has [been an issue](https://community.atlassian.com/t5/Bitbucket-questions/Firefox-attempting-to-login-to-my-atlassian-com-produces-endless/qaq-p/685609#U1359309) since 2017.

Copy pasting my comment from that closed thread:

I'm still having trouble with this. For months now I've had to open Safari to use certain products. AFAICT it's only affecting Confluence and Jira for me

If I go to id.atlassian.com I get redirected to start.atlassian.com which works, but trying to go Confluence and Jira results in the redirect error mentioned above.

I've tried:

* Clearing all cookies (very frustrating)
* Disabling all extensions
* Toggling \`privacy.resistFingerprinting\` (it seems to be \`false\` by default now)
* Disabling "Enhanced Tracking Protection"

This issues seems to have been going on for years. Can you please try to reproduce it locally?


Answers:
author: Shannon S
body: Hello [@Odin Dutton](/t5/user/viewprofilepage/user-id/3839134),

Welcome to Atlassian Community. It's great to have you join us!

In 2017, around the time of that post, there were issues with redirect on ***my.atlassian.com***. Since then, the login process has been redesigned.

There can be other factors that would cause similar problems, including the ones that [@Jan Sondergaard](/t5/user/viewprofilepage/user-id/1182184) has mentioned. For example, changes to browser privacy settings.

I recommend that you have your Confluence site admin raise a ticket with our [Cloud Support team](http://support.atlassian.com/contact) so we can start looking into this issue and determine what the problem might be.

Thank you, and take care!

Shannon


author: Jan Sondergaard
body: Not an answer, but I have more and more problems along the same line. Not able to see all parts of Jira, like the filter section not being shown. Pages in weird states, where you cannot tell whether you are signed in or not. Some Atlassian caching is not working. I have tried clearing local cache etc. but it's not working.


Tags: cloud

firefox

jira
Does Confluence Data Center use "Shared Home Plugins" directories (like Jira)?
Asked by Bill Mall (Karma):

I've installed Confluence Data Center 7.3.2 (with multiple nodes) and my \<shared-home\> directory does not contain any "plugins" folders. Should it?

I only see the "bundled-plugins", "plugins-cache", "plugins-osgi-cache", and "plugins-temp" directories in the root \<confluence-home\> directory.

This article explains how to clear the above directories when clearing the Confluence plugin cache. I'm still failing to understand where the downloaded and installed plugin jars are stored though (not the cache, the actual plugin jars themselves).

<https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html>

For my Jira Data Center installation, the \<jira-home\> plugin directories remain (but empty), and the \<jira-shared-home\> directory is where plugins are downloaded and installed to. Is this not the case for Confluence?

How does each Confluence node share the same plugin data (jar, etc.)?

Thanks for any/all help/info!


Answers:
author: Hua Soon SIM _Akeles_
body: In case anyone comes across this page.

For Confluence Data Center, the plugins are stored in the database within the PLUGINDATA table

<https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html>
'Time Since' gadget not showing after publish
Asked by Jim Campbell:

Hi all,

I created a Time Since gadget, see screenshot 1. But after Publish it doesn't show on the page. screenshot 2. Anyone have any suggestions?

It's repeatable - if I change back to edit, the gadget is there.

![Screen Shot 2020-04-30 at 3.20.47 PM.png](/t5/image/serverpage/image-id/93042i006A8E45168C1EA5/image-dimensions/472x483?v=v2 "Screen Shot 2020-04-30 at 3.20.47 PM.png")

![Screen Shot 2020-04-30 at 3.10.45 PM.png](/t5/image/serverpage/image-id/93041i0684A93EAE665520/image-dimensions/485x335?v=v2 "Screen Shot 2020-04-30 at 3.10.45 PM.png")


Answers:
author: Jim Campbell
body: Figured it out. I had two tabs both open in Edit on the same page.


Tags: cloud

gadget
Archive a page
Asked by Hine:

Hello,

Archive a page is in Beta. Is this going to become a standard feature of Confluence Cloud?

Thanks


Answers:
author: Brant Schroeder
body: Yes. Atlassian will roll out new features to a small number of users at first test functionality, monitor load, ensure their are no bugs, etc. This will eventually be rolled out to everyone at some point. <https://confluence.atlassian.com/confcloud/archive-a-page-990550026.html>

comments: author: Karen Ferland
body: Wondering if the Archive Page functionality has been included in a release yet?


author: Brant Schroeder
body: I believe that it is available to all cloud users.


Tags: cloud
How to create link to uploaded attachment?
Asked by Jim Segrave:

I use the cloud rest api to upload a text file to a page I've created on our server. If I click on the '...' and then on Attachments, I see the freshly uploaded file listed, although there's no hint of its existence on the page I uploaded to. I want to create a labelled link on my page which points at the uploaded file, again using the rest api (so I can script this)

When I use the api to ask for attachments, there's no reference that I can see to the uploaded file,

I expect to be generating regular uploads from scripts (tracking hard disk failure statistics), so it all has to happen without manual intervention


Answers:
author: Diego
body: Hello [@Jim Segrave](/t5/user/viewprofilepage/user-id/3471054) !

As I understand, you need to add attachments to pages automatically via REST API and currently you are able to insert them in the attachments list only.

This happens because when we upload something via REST API it is simply listed as an attachment and no change is applied to the actual body of the page.

For the attachment to show up we need to touch the page body and make the necessary changes.

I believe that this thread here in the community takes care of the situation at hand:
> * [++***\[Atlassian Community\] Need to know how to insert attachments in Page body under Space using Api***++](https://community.atlassian.com/t5/Confluence-questions/Need-to-know-how-to-insert-attachments-in-Page-body-under-Space/qaq-p/1148469)

I hope this helps! Looking forward to your reply.


Tags: cloud
How do I add custom next-gen columns to a Jira Issue/Filter in confluence?
Asked by Adam Weinstein:

I have a Next-Gen project in Jira cloud, and I'm using the Jira Issue/Filter in confluence. In the next-gen project, I've added some custom fields to my Epics, but when I go to add the Jira Issue/Filter Macro in confluence, none of the next-gen custom fields are available under "Columns to display", although the custom classic columns are. Anyone know how to get the custom next-gen columns to appear, or if this is an enhancement, when this will be available?


Answers:
author: Andreas Lagemann
body: I'm having the same issue here! Atlassian please respond. How can I achieve this? Will it be available?


Tags: cloud