youngmon/atlassian-qna huggingface dataset:
Create a READ ONLY custom field in Jira
Asked by donhames:

I need to make a custom field read-only but visible on the edit screen. I see several related questions have been asked, but none are recent.

Is there a straightforward way in Jira to create a custom field and associate it with screens, and the user cannot edit the field when viewed on the issue edit screen?

I want to populate the value of the custom field via automation rather than have the user enter it on the issue screen.

It seems there should be a read-only option for custom fields. Has anyone solved this without using JavaScript or modifying the workflow?


Answers:
author: Paul O
body: Yes, assuming you have admin rights you can create a text read-only field.

ctrl+k -\> custom fields. Create custom field and select the Advanced options

![Screenshot 2024-08-22 at 15.53.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/343255i4089802B42BB9B58/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 15.53.57.png")

comments: author: donhames
body: Paul, thanks for the tip! I think I can make this, just like they had a Numeric (read-only) custom field option.

Thanks for the assist!


author: Susan Waldrip
body: Hi [@donhames](/t5/user/viewprofilepage/user-id/5226196) , Welcome to the Community!

In addition to [@Paul O](/t5/user/viewprofilepage/user-id/3976555) 's suggestion, you could try this approach for adding other types of custom fields by adding them to the View Issue screen (the issue operation screen) and not adding them to the Edit operational screen (you would have to have separate Edit and View issue operation screens, of course!):

1. Go to Project settings \> Screens and click the down arrow to display the Operation Screens for the applicable issue type.

![view only field1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343320i54657040ECCC882F/image-dimensions/431x354?v=v2 "view only field1.jpg")

2. Click the **View issue** screen link (e.g., "FINDEV Service Request View Issue Screen") and select the custom field to that screen using the drop-down list at the bottom.

![view only field2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343313i7372FE64DC5C9782/image-dimensions/171x295?v=v2 "view only field2.jpg")

3. Go to Project settings \> Request types and open the request type related to the screen you need.

4. Click the **Issue view tab** to see the Issue view configuration screen (the Agent screen) and drag that field to the location on the screen where you want it (the field may be at the bottom of the "Hidden when empty fields"). Now it will be visible on the Issue View (Agent) screen but not editable.

![view only field3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343319iAE59435B6D8D0852/image-dimensions/491x370?v=v2 "view only field3.jpg")

You an open any existing ticket of that request type and verify it. And if you want to make that field editable in the future, you'd just need to add it to the **Edit** Issue Screen.


Tags: jira-cloud

read-only
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Asked by ????:

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????????????????????????????TODO?????????????????????????????


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@????](/t5/user/viewprofilepage/user-id/5574326) ? I hope you don't mind using Google Translate or similar, as I did.

There are two types of projects in Jira, Team-managed and Company-managed. It may be the case that the other project you remember was a Team-managed project.

In any case, yes you can change the colors within certain boundaries.

The colors relate to status categories - To Do (Grey), In Progress (Blue) and Done (Green).

To change the color for these categories.

1. Go to Jira Settings \> Issues \> Statuses (on the left-hand menu)
2. Press Edit next to the status you want to change the category for
3. Change the Category and press Save.

If you want more colors, you'll need to get [an Atlassian Marketplace app for this](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=%22status%20colors%22). Perhaps your organization already has one if you remember seeing a red status.

I hope this helps,

-dave

comments: author: ????
body: to Dave  

????????????????  

????????????????????????????????????????????

???????????????????????????????????????????????????????????????????

??????????????????????????


Tags: cloud

jira-service-management

jira-service-management-cloud
Connecting JSM to AFAS
Asked by Folco:

Hi,

Does any1 has a connection live between AFAS and JSM? The idea is that when an new employee starts he/she gets instant access to the customerportal. But also when an employee leaves he/she will be removed from the portal.

i am curious to know what is used to get this done and/or how it is done!

thanks in advance,

Folco


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome back to the community, [@Folco](/t5/user/viewprofilepage/user-id/5233254) ?

I am only finding [a few mentions of AFAS](https://www.google.com/search?q=%22AFAS%22+site%3Acommunity.atlassian.com&client=firefox-b-1-d&sca_esv=653927ec61d68f4c&sca_upv=1&ei=x0bHZuCGC6a9ptQPqrreqAY&ved=0ahUKEwighvO944iIAxWmnokEHSqdF2UQ4dUDCA8&uact=5&oq=%22AFAS%22+site%3Acommunity.atlassian.com&gs_lp=Egxnd3Mtd2l6LXNlcnAiIyJBRkFTIiBzaXRlOmNvbW11bml0eS5hdGxhc3NpYW4uY29tSPHlAVCRygFY8-IBcAJ4AJABAJgBswOgAbUHqgEHMi0yLjAuMbgBA8gBAPgBAZgCAKACAJgDAIgGAZIHAKAHhwE&sclient=gws-wiz-serp) here in the community, and they are attached to unanswered questions. I presume you will have a similar experience on this topic.

Suggestion: Look for an SSO solution that can span/support AFAS and Atlassian.

I hope this helps,

-dave

comments: author: Folco
body: hi Dave,

tx for you answer :) I would like to manage users in one place. So when some1 starts the user will after creation in AFAS also created in AD and in Atlassian. And vice versa when some1 leaves. Not sure if SSO will create this possibility. what do you think?

regards

Folco


author: Dave Rosenlund _Trundl_
body: Hi, [@Folco](/t5/user/viewprofilepage/user-id/5233254) I think this will be possible with SSO and some cleverness/automation on your part.   

Let me see if some folks that I know who are much more expert in this sort of thing will chime in here.


author: August Heltne - Kantega SSO
body: Hello [@Folco](/t5/user/viewprofilepage/user-id/5233254)

It sounds like you want to look into configuring System for Cross-domain Identity Management (SCIM) for your instance. While AFAS is not listed as a supported identity provider by Atlassian, you can find a generic guide to configuring user provisioning here: <https://support.atlassian.com/provisioning-users/docs/configure-user-provisioning-with-an-identity-provider/>

If you configure SCIM for your Atlassian instance, I would also recommend configuring SSO to handle authentication. This way user accounts will be created in your Atlassian instance based on AFAS with SCIM, and when the users try to authenticate, they will be redirected to AFAS to log in.

Unfortunately, I was not able to dig up much information about AFAS and its support for different protocols, but hopefully this post gives you enough information to find that information on your own.

While your question is how to use AFAS as a source of truth, I would recommend considering using AD as your source of truth for users as this will likely lead to easier configuration and maintenance of SSO and SCIM as it is a more standard solution.  

Regards,  
August Heltne


Tags: cloud

jira-service-management

jira-service-management-cloud
Way to find the user / agent visit frequency
Asked by Srikanth Reddy:

Way to find the number of time the user have logged in, is needed. This will help admin to evaluate whether to retain or revoke the agent / user.


Answers:
author: Annie Ioceva _Nemetschek Bulgaria_
body: Hi [@Srikanth Reddy](/t5/user/viewprofilepage/user-id/5574249)

What hosting is your Jira Service Management - cloud or data center?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to send an email to say assignee via automation every 4hrs until the issue is closed
Asked by apai:

How to send an email to say assignee via automation every 4hrs until the issue is closed.

The scheduled option is based on a set schedule and cannot be used for individual issue's create date.

For eg - If I have scheduled an email for 2PM , 6PM , 10PM .. and an issue is created at 4PM .. in the 6PM batch it wont be picked as it has been only 2 hrs since issue is created . It will be picked in 10pm batch . however, it means that it would be 6hrs since the issue was created and that is not what I am looking for.

If anyone has a solution for this please help.


Answers:
author: Manoj Gangwar
body: Hi [@apai](/t5/user/viewprofilepage/user-id/5574193) ,

Welcome to the Atlassian Community!

You can use the corn expression for the rule trigger every 2 hours. You can use the below website to create a corn expression.

<https://www.freeformatter.com/cron-expression-generator-quartz.html>  

Example- for 2 hours every day

0 0 0/2 ? \* \* \*


author: Susan Waldrip
body: Hi [@apai](/t5/user/viewprofilepage/user-id/5574193) , and Welcome to the Community, glad you're here!

To follow on what [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) suggested (with apologies if you're familiar with cron scheduling expressions), you might also look at the Community article [Constructing cron expressions for a filter subscription](https://confluence.atlassian.com/servicemanagementserver0422/constructing-cron-expressions-for-a-filter-subscription-1142233522.html). It provides a breakdown of how a cron expression is actually built and definitions of the common characters you can use to manipulate it (such as /, \*, - and so on). ![cron expression detail.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343251i98E3A76C6921E3C4/image-size/large?v=v2&px=999 "cron expression detail.jpg")

Using the chart above, you would use the cron expression

0 0 0/4 ? \* MON-FRI \*

to send the Assignee an email starting at 0 seconds of 0 minutes of hour 0 (midnight, or 12AM, the 0 of 0/4) every 4 hours (the 4 of 0/4) on any day of the month of every month on weekdays of every year. If you wanted to start sending emails at 6AM or 1PM, you'd just change it to

0 0 6/4 ? \* MON-FRI \* OR 0 0 13/4 ? \* MON-FRI \*

If you plug that expression into the utility that Manoj referenced, the text interpretation would be "At second :00, at minute :00, every 4 hours starting at 00am, every day between Monday and Friday, every month". Note that there's not a character for year because we've indicated that it's every month (with no end).

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Hello guys. On my Jira service management for data center, Jira software is installed but unlicensed
Asked by BOURI Marouane:

![image (32).png](https://community.atlassian.com/t5/image/serverpage/image-id/343197i7473EDA5F78D7C57/image-size/large?v=v2&px=999 "image (32).png")

<br />

<br />

On my Jira service management for data center, Jira software is installed but unlicensed.

Is there any impact if I uninstall?


Answers:
author: Marc - Devoteam
body: Hi [@BOURI Marouane](/t5/user/viewprofilepage/user-id/5504228)

The initial install has probably been Jira Software instead of JSM, this is why you see this.

I would handle with care, to backup everything first, before uninstalling.

But you can also leave it, it will not cause any harm.

comments: author: BOURI Marouane
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)   

Thank you for your intervention, it's noted.  

<br />


Tags: cloud

jira-service-management

jira-service-management-cloud
Will restricting request types by project role be available soon?
Asked by Chris Vuchev:

Currently, this is what you state in this article:  

<https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/>  

Only users and groups with Atlassian accounts can be given access to restricted request types. Project roles, customer accounts, and customer organizations are not supported at this time.  

Will restricting request types by project role be available soon?


Answers:
author: Charlie Misonne
body: Hi [@Chris Vuchev](/t5/user/viewprofilepage/user-id/5574107) and welcome to the Atlassian Community!

Restricting request types based on project roles is not available indeed. I found this [feature request](https://jira.atlassian.com/browse/JSDCLOUD-13260) but nothing about an estimated delivery.

You can vote and watch the feature request but I would not expect this to be released anytime soon.

On another note: this Community consists of Atlassian people using Atlassian products and not only of Atlassian employees.  
My answer is not an official Atlassian answer.  
Just saying because from your question it looks like you thought this was a direct line to Atlassian officials.

I hope my answer helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to map fields from email
Asked by Jaime Desviat Barona:

I have 3 mandatory fields on my tickets on an assistance project in jira, I would like to know if it is possible to map those fields with an email request.

Thanks


Answers:
author: Mohaddis Hassan
body: It cannot be possible to map 3 mandatory fields of ticket from email request.   
Ticket generates through email request with only 2 mandatory fields.


author: Andrea R?kosfalvy
body: Hi Jaime,

I see that you've received accurate replies when it comes to Jira features already, but if you'd also consider using a third-party solution this should be possible.

The [Email This Issue](https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview) app can do this for Company-managed projects by use of regular expressions to extract the information from the email, and setting any number of custom fields from it. It also allows for a default value in case not all incoming emails contain all the info, so processing won't fail for those emails either.

Hope it helps :)

Andrea  
META-INF - Email This Issue support team


author: Lisa Forstberg
body: Hi [@Jaime Desviat Barona](/t5/user/viewprofilepage/user-id/5574130) ,

Welcome to the community!

You only get summary and description on a Jira issue that has been created via email

You can use an automation to look for "summary contains XYZ" or "description contains ABC" and then have a select list fields set depending on the content of the email. Depending on what you are looking for this can mean a long long automation.

This will only work if your incoming emails are somehow standardised. It also poses numerous challenges and I doubt that you will get value out of it.

best of luck

Lisa


Tags: cloud

jira-service-management

jira-service-management-cloud
Regarding the Email Content
Asked by Aathi Kuthalingam:

In jira service management project. i enabled customer notifications for Request created. Then i edited the email content by clicking on provided "Edit" url But it seems like the changes not reflecting. I'm seeing the mail content like "Just confirming that we got your request. We're on it.". I'm not sure weather this is an right approach to modify it or need to do more other changes. Please suggest.

![Screenshot 2024-08-22 at 12.12.26?PM.png](/t5/image/serverpage/image-id/343140iAAE847ABB8163411/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 12.12.26?PM.png")


Answers:
author: Lisa Forstberg
body: HI [@Aathi Kuthalingam](/t5/user/viewprofilepage/user-id/5544771) ,

Welcome to the Community!

Perhaps the problem can be due to language and translations? When you edit the template under customer notifications you edit the basic template.

Go to Project settings \> Language support \> pick a language \> Customer Notifications.

There you have the all the notification events once again for each language.

all the best

Lisa

comments: author: Igor Medeiros - Modus Create
body: Hi [@Aathi Kuthalingam](/t5/user/viewprofilepage/user-id/5544771)

If you are looking for easily customizable templates, our app [Notification Assistant for Jira](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview) can help you with that.

It allows you to create your own notification rules, customized templates, and much more.

Feel free to reach out.


Tags: cloud

jira-service-management

jira-service-management-cloud
Update reporter from email
Asked by Jo Hetland:

Hi,

I have created a workflow based on other articles here, but the reporter just wont update. Can anyone give me pointers to what Im doing wrong?

The rule gets the value, and if the user is previously manually added as a reporter, after beeing created here, subsequent runs will get the reporter correct.

But on the first run, the reporter is stated to be an inactive customer.

I added the 5m wait based on a post, but makes no difference. Its only the action of going into the ticket, then searching up the reporter, and selecting it, that will activate it.

Any tips?

![2024-08-22_08-22-38.png](/t5/image/serverpage/image-id/343134i6415B413EBAAFD26/image-size/large?v=v2&px=999 "2024-08-22_08-22-38.png")![2024-08-22_08-19-22.png](/t5/image/serverpage/image-id/343135i321D52F692AEA332/image-size/large?v=v2&px=999 "2024-08-22_08-19-22.png")


Answers:
author: Nadhila Savira
body: Hi Jo,

I can see that a new customer is successfully added, but the state of that customer's account might stop Automation from being able to add them to the Reporter field.

I wonder if you could try manually adding the user (using the ID mentioned in the Automation log). Would it work if you were to add it manually?

If you're still facing issues with this, we'd love to look into this a bit further. Could you submit a support ticket to us please?

Looking forward to hearing from you.

comments: author: Jo Hetland
body: I do think its the state as well, but dont see why its inactive. I can find the person I created from the ticket form, and add it manually, then it works. But thats too late for other automations.

![2024-08-26_01-22-20.png](https://community.atlassian.com/t5/image/serverpage/image-id/343714i787961956F9F914A/image-size/large?v=v2&px=999 "2024-08-26_01-22-20.png")


author: Nadhila Savira
body: I've created a support ticket for you on this topic Jo, you would have received an email about it. I also just sent a request for data access so we can take a look more closely. Hopefully we can help you further here.


Tags: cloud

jira-service-management

jira-service-management-cloud
Dynamic Forms for Issue Transition
Asked by Gor Greyan:

Hi Dear Colleagues,  

We are using Devinit Dynamic Forms in Jira Data Center, which allows us to configure Dynamic Forms in issue transition.  
Now we want that kind of plugin, that will allow us to do the same in the Jira Cloud.  
Devinit doesn't have that feature for Cloud.  

Please advise on any other plugin.


Answers:
author: Walter Buggenhout
body: Hi [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846),

JSM Cloud has built-in [Forms](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/) as a result of Atlassian acquiring ProForma a while ago. I would suspect you might be able to achieve what you need using those - leaving some room for interpretation as you leave some open space in your question.

Hope this helps!


Tags: cloud

dynamic

forms

jira-service-management

jira-service-management-cloud

transition

workflow
How to configure Statuses drop down in customer portal
Asked by Rahul Apte:

I would like to configure the Status DropDown to show only select Statutes to the customer:

![Status DropDown.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343138i1854EA1AB2A570F4/image-size/large?v=v2&px=999 "Status DropDown.jpg")


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Rahul Apte](/t5/user/viewprofilepage/user-id/4890770)

the Dropdown will show all possible statuses from any project the Customer has Requests in.

You can change the available statuses by summarizing multiple Workflow statuses into one Customer Status. You can do that for each Request Type in each project. If you select the config for a Request Type there is a "Workflow status" tab.

comments: author: Rahul Apte
body: Thank you [@rebe](/t5/user/viewprofilepage/user-id/2374233) for your quick answer, however I would need more inputs in the form of screenshots / step-by-step pointers for me to follow and implement. I Appreciate your help, thanks again!


author: Rilwan Ahmed
body: Hi [@Rahul Apte](/t5/user/viewprofilepage/user-id/4890770) ,

You **cannot** show status drop down in customer portal. Instead Jira will display only the link to different status in customer portal. See the screenshot below for reference.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343156iA734038D34432152/image-dimensions/359x168?v=v2 "image.png")

The 3 transition are shown above as the workflow has transition from   
Open --\> Investigate  
Open --\> Pending   
Open --\> Resolve

To display this, you need to enable "***Show transition in the customer portal***" in your Jira workflow transition. You need to do this for all required transitions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343162iD9F7B46EE1186EA3/image-dimensions/309x146?v=v2 "image.png")

Step by step guide is described in <https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Updating payment status from Salesforce CRM to Jira Service Management
Asked by abhishek_sharma03:

Dear All,

We are working on a use-case where a customer calls through a VOIP system (8x8 Inc), integrated with Jira Service Management (JSM). The agent attending the call needs to verify the customer's payment status---whether payments are up-to-date or delayed---before proceeding with the service request or incident. This payment information is retrieved from Salesforce CRM, which is integrated with JSM.

Can anyone clarify if this payment information can be automatically synced and displayed within JSM, or does the agent need to manually check Salesforce CRM for this information? Any insights on making this process seamless would be appreciated.

BR

Abhishek


Answers:
author: Hakan Bahadir _Pio_
body: Hello Abhishek,

If you have JSM Premium or Enterprise then there may be a solution. Our Salesforce (CRM) Importer for JSM Assets application replicates the Salesforce Account (customer) related information from Salesforce to JSM's Assets database periodically. Payment related status could be added to a salesforce custom field for the accounts.

Once the data is available in JSM Assets, you will have the chance to display it to the agent on the ticket view.

We hope this helps.

Regards,

Hakan

[https://marketplace.atlassian.com/apps/1233702/salesforce-crm-importer-for-jsm-assets?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1233702/salesforce-crm-importer-for-jsm-assets?hosting=cloud&tab=overview)


Tags: cloud

jira-service-management

jira-service-management-cloud