youngmon/atlassian-qna huggingface dataset:
Confuence page embedded not opening from Jira
Asked by Anjana V K:

Hi, My organization is using Jira Cloud Premium. In that there is an option to create a confluence page from Jira Cloud - custom text field. I could create the page; however, I am not able to view the page from Jira. Attaching the screenshot for reference. I can view the page by clicking the link or opening in new tab. But in that field, I am not able to view. I have tried the basic issue fixing provided by Atlassian, but not working.

Any suggestion on how to fix this issue?

![2024-06-12_11-53-26.png](/t5/image/serverpage/image-id/329366i1EFEA85DB15A7788/image-size/large?v=v2&px=999 "2024-06-12_11-53-26.png")![2024-06-12_11-54-37.png](/t5/image/serverpage/image-id/329367i5D09326AAA3B26B5/image-size/large?v=v2&px=999 "2024-06-12_11-54-37.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Anjana V K](/t5/user/viewprofilepage/user-id/5006137) ,

jira and confluence should have SSO so that user logged in JIra is automatically logged in all the other products if he has access. In order to do that you need to setup SSO in Atlassian Access (<https://confluence.atlassian.com/kb/single-sign-on-integration-with-atlassian-products-794495126.html>)

Hope this clarify,

Fabio

comments: author: Anjana V K
body: [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) Thank you for the reply. But SSO is already enabled using Atlassian Access. So that is not causing the issue.


Tags: cloud

jira-cloud
We don't want to clone sprint information while cloning
Asked by khushboo_puri:

We don't want to clone sprint information while cloning ticket in jira data center.we are using v9.4.4


Answers:
author: Summer Hogan
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917) - I found this information for you. Please give it a try!  
To clone an issue in Jira Data Center without sprint information, you can remove the sprint value from the issue's field using the bulk edit feature in the Issue Navigator:  
1. Search for the issues you want to clone in the Issue Navigator
2. Click Tools \> Bulk Edit
3. Select the issue and click Next
4. Select Edit Issues and click Next
5. Select Change Sprint and leave the field empty
6. Click Next and follow the instructions to complete the change

comments: author: Summer Hogan
body: [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917) - did the above solve your problem? If so, can you please accept my answer?


Tags: data-center

jira-data-center
When Gitlab code commit, new issue should be created in Jira cloud
Asked by Sudheer Vissa:

we would like to have Jira issues created when Gitlab Commit or Merge or PR Executed. Please suggest will it be possible.   
should we use any connectors ?  
Shall we approach without connectors ?


Answers:
author: Aron Gombas _Midori_
body: There are built-in triggers for [commit created](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Commit-created) and [PR merged](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Pull-request-merged) in Jira Cloud Automation.

These surely work with Bitbucket Cloud, I am not sure about GitLab. GitLab used to be supported by various Jira Cloud features, but it may have changed in the meanwhile.


Tags: cloud

jira-cloud
Issue Type Hierarchy for Team-managed projects to show new issue type in Timeline
Asked by Hanna Karlsson:

We got a team-managed project setup, where we are keen to use the Timeline view. However, we want to show our added issue type (initiative) instead of epics.

The help guide seem to say that Epics are default, but you can change the Parent (and possibly through that way display another issue type than Epic in Timeline view).

I don't however seem to find where I can change issue type hierarchy in this project.

And if I am able to find and change the hierarchy, does anyone know if it actually will work? ?


Answers:
author: Hanna Karlsson
body: Thank you so much both!!

And what a brilliant solution, had no idea you could rename the standard issue types but that will work a treat.  

Thanks again!


author: Duc Thang TRAN
body: Hello [@Hanna Karlsson](/t5/user/viewprofilepage/user-id/5518718)

You can find all informations about issue type and custom issue type via this link <https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/>

According to this page

*Currently, you can only create custom "standard" issue types. You can't create custom "parent" or "subtask" issue types.*

For me you can't change the hierachy of issue type on Team managed project . Epic still the higest level -\> custome type -\> sub task

comments: author: Trudy Claspill
body: Adding to this...

You said you wanted to display you Initiative issue type instead of Epics. Does that mean you don't intend to use the Epic issue type?

If that is the case you could rename the Epic issue type as "Initiative". The issue type would be treated like the original Epic issue type, as a parent to the standard level issue types.

If you want an additional hierarchy level above the Team Manged project Epic, you can use another issue type from a Company Managed project as the parent of the TM Epic. The release of this functionality is described here.

<https://community.atlassian.com/t5/Advanced-planning-articles/Parenting-a-team-managed-epic-with-a-company-managed-initiative/ba-p/2638197>

<https://jira.atlassian.com/browse/JSWCLOUD-25619>


Tags: cloud

jira-cloud
Add validation for Subtasks: Production Change and Deployment Escalation; should validate Planne
Asked by Sudarsana G:

"in jira cloud project we have to custom fields called Planned Implementation Start times or Planned Implementation End Times ( type is Date and time picker) we need to compare and verify while the issue creation or edit issue time and Transition issue time if the end time is before start time, then generate value or text message ( Message Custom filed )"end time is before the start time please verify" has to be added under "Jira Automation Message" I am trying below

1. Create an automation rule

   1. Trigger: any value changes for Planned Implementation Start times or Planned Implementation End Times for create, edit and transition issues.

   2. Condition and Action:

      1. if the end time is before start time, generate value for the "Jira Automation Message" to remind the user. And revert the changed field (either Planned Implementation Start times or Planned Implementation End Times) to the previous value.

      2. else, clear the content in the "Jira Automation Message"

But i am not sure how to use " Message custom filed( view) in the Advance custom filed in automations in Jira cloud

Any help would be appreciated

Message custom filed( view)


Answers:
author: Vicente Dom?nguez _Decadis AG_
body: Hello [@Sudarsana G](/t5/user/viewprofilepage/user-id/5374207),

I am part of the Decadis team and I am here to propose a solution with our app [Jira Workflow Toolbox for Jira Cloud](https://apps.decadis.net/display/JWTCLOUD). It is possible to validate if the date of one Date Time Picker field is before the date of another Date Time Picker field during issue creation with our [Compare two values validator](https://apps.decadis.net/display/JWTCLOUD/Compare+two+values+validator).

If you need more information about this approach or our app, you can contact us in this thread or via our [support portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals).

Best regards,

Vicente


Tags: cloud

jira-cloud
How to add Reporter option in Filter Results gadget > Actions (...) drop-down on Dashboard
Asked by Digvijay Singh Gehlot:

Hi Community,

When you add gadget Filter Results in Dashboard, and display an issue in this gadget, you will see 3 dots (...) (right side end) to take Actions on that issue.

It shows you a drop-down with multiple Action options. But I can't see Reporter option in that drop-down.

I would like to see Reporter option in that drop-down so that my dashboard users can change the existing Reporter to a new Reporter for that issue from Dashboard only.

Can we configure similar as of Assign option?

When you click on Assign option in the drop-down, it will land you on /secure/AssignIssue!default.jspa?id=XXXXX\&returnUrl=\<DashboardUrl\>

Once you make the changes on that page, it will land you on the Dashboard again.

Please guide on how to configure the above workflow in case of Reporter and how to show the Reporter option in Filter Results \> Actions drop-down.

It would be a great learning for me regarding this customization.

Thank you


Answers:
author: Rilwan Ahmed
body: Dear [@Digvijay Singh Gehlot](/t5/user/viewprofilepage/user-id/5431110) ,

No configuration changes can be done for Filter Results gadget.

comments: author: Digvijay Singh Gehlot
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)

Thank you for your message.

Anything with the help of Web Item using scriptrunner on the Dashboard or using any other gadget which provides this functionality?

Thanks


Tags: dashboard

data-center

jira-data

jira-data-center
How can I add/modify the options in the drop-down menu of the link-issue section?
Asked by Jose Solano:

Hi.

How can I add/modify the options in the drop-down menu of the link-issue section?

![Screenshot 2024-06-11 225600.png](/t5/image/serverpage/image-id/329339i23B94F226CE10CD0/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 225600.png")


Answers:
author: John Funk
body: Hi Jose - Welcome to the Atlassian Community!

Go to Settings (cog icon in the top right) \> Issues \> Link Types


author: Mayuresh Kamble
body: Hi [@Jose Solano](/t5/user/viewprofilepage/user-id/5518681) ,

Welcome to the Community!

You can refer to this [documentation](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/) to add new link type in the dropdown or modify the existing ones.

Regards,  
Mayuresh

comments: author: Jose Solano
body: Thanks.  

What if once inside settings, I see this menu?

![Screenshot 2024-06-11 2327423.png](https://community.atlassian.com/t5/image/serverpage/image-id/329343i76FDF94F5166579A/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 2327423.png")


author: Mayuresh Kamble
body: To configure link type you need to have the Jira administrator permission or you can contact your site admin to configure the requirement or give you the Jira admin privileges.  
The settings icon to be accessed as per the documentation is in the upper right corner of your jira, Please refer to the screeshot below:-  
![12.06.2024_11.22.38_REC.png](https://community.atlassian.com/t5/image/serverpage/image-id/329345i7B6D9C094AA1FC3E/image-size/large?v=v2&px=999 "12.06.2024_11.22.38_REC.png")


Tags: cloud

jira-cloud
How to exclude weekends from a company managed Jira Work Management project board configuration
Asked by Leigh Elliott:

In a company-managed Jira Work Management (Business) project, it is possible to exclude weekends from the Board configuration?


Answers:
author: Mayuresh Kamble
body: Hi [@Leigh Elliott](/t5/user/viewprofilepage/user-id/4917975) ,

As of now Jira Work Management board does not support excluding weekends configuration however there is a feature request which you can vote - <https://jira.atlassian.com/browse/JWMCLOUD-208>

Regards,  
Mayuresh


Tags: cloud

jira-cloud

jira-work-management-cloud
how to manage customer asset by Jira?
Asked by Gao, Victor:

Customer has various of asset and with some upgrade sometimes. How to use Jira to manage the asset with changes and make the asset more visible?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Gao, Victor](/t5/user/viewprofilepage/user-id/5394556) ,

Welcome to the Community? Have you read this article?  
[Assets onboarding guide](https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/assets-cloud-get-started#overview)

Note: This is the one for Data Center:[Getting started with Assets](https://confluence.atlassian.com/servicemanagementserver/getting-started-with-assets-1044784303.html)


Tags: cloud

jira-cloud
[Issue] Can not access the ticket https://kitchenup.atlassian.net/browse/TSS-4148
Asked by Waan - Anothai:

I have a problem when I click the ticket on JIRA.

It shows up like this, even I'm the member of TSS Team.  
<https://kitchenup.atlassian.net/browse/TSS-4148>

Could you please help and support ?

You don't have access to this issue {#toc-hId--355217683}
---------------------------------------------------------

Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues.

![Screenshot 2567-06-12 at 09.22.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/329324i2A3E842E9AD4F128/image-size/large?v=v2&px=999 "Screenshot 2567-06-12 at 09.22.24.png")


Answers:
author: Trudy Claspill
body: Hello [@Waan - Anothai](/t5/user/viewprofilepage/user-id/5518589)

Welcome to the Atlassian community.

We are a community of users of our own Jira products. We don't have access to your system.

The message is pretty clear. Either the issue doesn't exist or you don't have permission to access it.

Have you been able to confirm with another user that the issue actually exists?

To find out if you have permission, or to get permissions to the issue, you can start by contacting the Project Lead. You can find that person's name on the View All Projects page under the Projects menu.

If that person can't help you, then you will have to contact the administrators of your Jira instance.


Tags: cloud

jira-cloud
I am being charge for $30 US but I don't have any invoice regarding that.
Asked by michael_soong:

ATLASSIAN HTTPSWWW.ATLA $30 US

Where can I find the invoice


Answers:
author: Carlos Garcia Navarro
body: Hi [@michael_soong](/t5/user/viewprofilepage/user-id/5518595) ,

Welcome to the Community! What Atlassian products do you use and which plan do you have?

You can contact Billing here: <https://www.atlassian.com/company/contact/purchasing-licensing#/>

comments: author: Carlos Garcia Navarro
body: A few articles that could also help:

- Managing your subscriptions: <https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>

- Documentation about subscriptions and billing: <https://support.atlassian.com/subscriptions-and-billing/resources/>


Tags: cloud

invoice

jira-cloud
How can I set up tickets for our company?
Asked by Kyle Anders:

I'm trying to come up with a potential solution to suggest to our Company for a ticketing system. My main trouble at the moment is figuring out how to create a list of ticket/request categories with JSM.

We have a full IT department with infra, application support, EUC, and BI teams.

This means we can get tickets for individual applications, server access, software installs/updates, AD tasks, Sharepoint post requests, etc.

We have a number of tickets that involve automation such as new users requests getting approved and pushed to Ad or assignment of application licenses.

How would you set up request types for such wide variety?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Kyle Anders](/t5/user/viewprofilepage/user-id/5471141) ,

Do the different teams require different issue types or workflows or permissions or notifications schemas ? if so, you could have dedicated projects for each team in your department so you can set them independently. For the different types of tickets (server access, software installs, etc.) you could use dedicated issue types, where you can define the workflow that fits your process.

This [other article](case:?https://community.atlassian.com/t5/Jira-questions/Multiple-Boards-or-Multiple-Projects/qaq-p/1271310#:~:text=If%20your%20teams%20work%20on,for%20the%20same%20issue%20type.) may be helpful for your use.


Tags: cloud

jira-service-management

jira-service-management-cloud
"Error: You cannot add or modify a config scheme as the field xyz is managed by Jira."
Asked by Craig Schwarze _ProjectBalm_:

I'm running Jira 9.14.0 Data Center and I have a custom field called "Impact" on the server. This field was created by a marketplace application and is a managed field.

I want to make some adjustments to the fields context configuration. However, when I click on the edit button for the context configuration, I get:

"Error: You cannot add or modify a config scheme as the field 'customfield_10112' is managed by Jira."

I've not seen that error before and I've been unable to google it. I'm sure I've changed the configuration contexts for managed fields previously, so I'm wondering if this is some new validation that Jira applies?

If anyone has information about this error, and suggestions to work around it, I'd appreciate it.

kind regards,  
Craig

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329322iE4051DB28245CB96/image-size/large?v=v2&px=999 "image.png")![image2.png](https://community.atlassian.com/t5/image/serverpage/image-id/329323iAC7B8E0898915A00/image-size/large?v=v2&px=999 "image2.png")


Answers:
author: Carla Ann Rowland
body: I don't know which market place application you are using. I would check the documentation of the app that created the field to see if there are some settings or permissions that would allow your modification.


Tags: data-center

jira-server

server
Custom sort 'Components' field values as presented on ticket screen
Asked by Jason M_:

We have 12 components defined in a project. We'd like to re-order those component values so the most frequently used reside at the top of the selection when clicked.

Just checking if the implementation of this feature remains impenetrable \& byzantine as is the ability to custom-sort issue/child links on the premiere project \& issue tracking solution that is Jira Cloud?

Or have I embarrasingly overlooked a section where basic click \& drag re-ordering of these here text values under Components is possible?

Thanks!  
Jason


Answers:
author: Pablo Vergara
body: Hi [@Jason M_](/t5/user/viewprofilepage/user-id/2885406)

What you mention below is not currently possible. I can see many suggestions on the Jira Cloud tracker from Atlassian ([link](https://jira.atlassian.com/issues/?jql=project%3DJSWCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated)) regarding component sorting, and yours makes sense for me to add.

There should be an option to select HOW you want the components sorted when an issue is created.

*** ** * ** ***

*We have 12 components defined in a project. We'd like to re-order those component values so the most frequently used reside at the top of the selection when clicked.*

*** ** * ** ***

*- Pablo*

comments: author: Jason M_
body: Thanks for confirming [@Pablo Vergara](/t5/user/viewprofilepage/user-id/5402294).


Tags: cloud

component

jira-cloud

sort
Time in Status (add-on) Showing 0 Values for Statuses
Asked by leigh_villahermosa:

Hey There!

Not sure if I have any Time in Status whiz kids out there, but I'm in a company managed project using the Time in Status (add-on) to deduce the ticket lifespan from Open to Done. Aside from looking at Avg. Cycle and Lead time, I also have columns for the individual statuses this specific board uses.

For three issues, it displays 0m for Open, Refinement, Ready for Development, and In Progress. However for all three tickets, the user transitioned from Open to Ready for Dev for at least 5-8 minutes, so not sure why it isn't being captured.

When I look at Time in Status on the individual ticket, the graph also is really confusing to me.

Any assistance with my brain melt would be appreciated ?

How it displays on the report from the App (below). I removed DONE because it skews the data by how long the issue has been in DONE, not necessarily how long it took to complete.

![Screenshot 2024-06-11 at 3.57.33?PM.png](/t5/image/serverpage/image-id/329306i8CB78488985643C2/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 at 3.57.33?PM.png")

History for one of the issues in question:

![Screenshot 2024-06-11 at 4.00.18?PM.png](/t5/image/serverpage/image-id/329307i457131A3179B273E/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 at 4.00.18?PM.png")

Time in Status graph from one of the issues in question:

![Screenshot 2024-06-11 at 4.02.26?PM.png](/t5/image/serverpage/image-id/329308i939B4C538E80D8E7/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 at 4.02.26?PM.png")

Thank you in advance!


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Hey [@leigh_villahermosa](/t5/user/viewprofilepage/user-id/5236139) ?  

I'm Valeriia, marketer for the Time in Status add-on.

It looks like you've set up your columns correctly. However, there might be an issue with how the transitions are being recorded or interpreted by the add-on. We need more information to solve this issue.

It's better and faster to reach out to the support team for the Time in Status add-on. They can provide more detailed and faster help.

**Please, create a support ticket through this link: [SaaSJet Support Portal](https://saasjet.atlassian.net/servicedesk/customer/portal/1/group/1/create/6).**   

Thank you for the cooperation ??

comments: author: leigh_villahermosa
body: Thank you, [@Valeriia_Havrylenko_SaaSJet](/t5/user/viewprofilepage/user-id/5162664)

I'll submit that support ticket today ?


author: Valeriia_Havrylenko_SaaSJet
body: Thank you ??

We are waiting for the ticket.   
I have passed all the information to the team, your application will be in the acquisition for the solution

Have a nice day ?


author: leigh_villahermosa
body: Done, [@Valeriia_Havrylenko_SaaSJet](/t5/user/viewprofilepage/user-id/5162664)

SPRT-5236


Tags: cloud

jira-cloud
Looking for smart values for attached forms
Asked by Linda Seley:

I have an automation rule that will send an email if any one of 4 forms are submitted. Ideally I'd like to embed the name of the form in the email (I expect that there may be multiple forms associated with an issue). I tried to find something to use with expand=names but don't see forms listed. Would appreciate any help.


Answers:
author: Fernando Eug?nio da Silva
body: [@Linda Seley](/t5/user/viewprofilepage/user-id/462558) , Welcome to the Atlassian Community!

I suggest you try to get these form names using Forms Rest API: [The Forms REST API (atlassian.com)](https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-customer-request/#api-request-issueidorkey-form-get)

You should be able to operate a GET request in your issue and have each form name associated to the issue. Then you can use your response body from API to send your forms names in your email action.

Hope this helps you

comments: author: Linda Seley
body: That sort of helps. That could provide a list of the currently attached forms but I really only want to display the form that triggered the automation rule. I also found {{issue.properties."proforma.forms".forms.name}}, but again, that just lists all of the attached forms, not the form that triggered the automation rule.


Tags: cloud

jira-cloud