youngmon/atlassian-qna huggingface dataset:
Previews not working for PDFs or Office files
Asked by Pierre Croft:

I've recently started using Confluence Cloud, and have been uploading a bunch of documents.

I've used Confluence in the past (the server version), and whenever I uploaded a file to a page, I could choose to display a preview, or display it as a link, as described on this page: <https://confluence.atlassian.com/confcloud/display-files-and-images-724765104.html>

Now I'm on Cloud, every file I upload renders as an ugly grey box. This applies to PDFs and Office files (Word, Excel, Powerpoint, etc). When I'm editing the page, and I click the file object, I'm unable to get the popup where I can choose to display as thumbnail or link.

When viewing the page, If I click the box representing an Office file, I can't view it, only download it, which kind of defeats the purpose. Clicking a PDF will display though.

Is there something I'm missing? The problem is occurring consistently... is there a setting or something I need to change?

**Heres what the files look like:**

![tribalsg.atlassian.net-2019.11.14-19_00_59.jpg](/t5/image/serverpage/image-id/72865i1616CB2384280E4A/image-size/large?v=v2&px=999 "tribalsg.atlassian.net-2019.11.14-19_00_59.jpg")


Answers:
author: Rebecca Rojas
body: Did you ever get an answer to your problem? I'm having the same issue.

It's incredibly frustrating especially since this used to be a feature and the grey box is not great looking.


Tags: confluence-cloud

ms-office

pdf

preview
what is the login and password for OAME-template for OAME image?
Asked by Kapil Bhatia:

I have installed image of OAME - VMDK: [oame-\<version\>-\<index\>.rhel7.x86_64.vmdk](https://repo.lab.pl.alcatel-lucent.com/webapp/#/search/quick/eyJzZWFyY2giOiJxdWljayIsInF1ZXJ5Ijoib2FtZSpyaGVsKnZtZGsiLCJzZWxlY3RlZFJlcG9zaXRvcmllcyI6WyJjc2YtZ2VuZXJpYy1kZWxpdmVyZWQtbG9jYWwiXX0=)

from link on confluence - <https://confluence.int.net.nokia.com/pages/viewpage.action?pageId=724890632>

A VM has been prepared using this image and now when I'm booting it, I'm asked for 'oame-template login'.

I've searched for the oame-template login and password but unfortunately didn't find it in any document. Can someone help me know the login and password? or share the link where this question is already answered?

Thanks

Kapil


Answers:
author: Nic Brough -Adaptavist-
body: I think you have landed in the wrong place. This is a place to talk about Atlassian tools, nothing to do with Oame.

I suspect you have followed a link for help with Confluence (an Atlassian product), rather than a link for help with Oame.


Tags: cloud

confluence-cloud
How to disable user in bulk?
Asked by Preeti_Singh:

We have two directory -

1- Confluence Internal Directory \[Default for external users\]

2- LDAP Directory \[ For Internal users\]

We need to create or disable bulk LDAP users in LDAP Directory without modifying directories' default setting.

Please guide anybody


Answers:
author: Vickey Palzor Lepcha
body: 1) I am not sure of any built-in method , maybe some kind of scripts at DB level perhaps ?

2) For LDAP Directory, you will have to make changes at the AD Level - I don't think its worth doing at application level.

comments: author: Preeti_Singh
body: Thanks or answering


Tags: confluence-administration

new-to-confluence

user-macro

user-management
Confluence Plug-In for importing
Asked by Anand Rajaraman:

Hi,

Can someone help in knowing if there is any Confluence Plug-in specific to importing content from Drupal CMS to Confluence cloud.

Thanks,

Anand


Answers:
author: Shannon S
body: Hello Anand,

Thank you for raising this with us.

I'm not aware of any tools to do this. You might be able to do it with the [Universal Importer](https://marketplace.atlassian.com/apps/1213816/universal-importer-for-confluence?hosting=cloud&tab=overview) from Marketplace, so have a look there.

The only types of content you can import into Confluence directly is Word documents or Confluence generated XML files. Another possibility is to have your team create a solution using Confluence's REST-API. Have a look at [Import Content into Confluence](https://confluence.atlassian.com/doc/import-content-into-confluence-191141.html) for more details.

Regards,

Shannon


Tags: cloud

confluence-cloud
is the Atlassian-Companion-App free of charge?
Asked by Anja Fredrickson:

is the Atlassian-Companion-App free of charge?


Answers:
author: Sven Schatter _Lively Apps_
body: Yes, it is free of charge.

It's not a marketplace app but an [actual application](https://confluence.atlassian.com/doc/administering-the-atlassian-companion-app-958456281.html), [@Iago Docando](/t5/user/viewprofilepage/user-id/726110) :)

comments: author: Iago Docando
body: Thanks . I haven't used confluence in a good while but it is good to know that app is there just in case ;)


author: Iago Docando
body: I can't find that app in the market place. Where have you see it?


Tags: confluence-server

server
Unable to extract all columns in pdf export in Confluence
Asked by mohit.khurana:

we have a table with 6-8 columns in Confluence. While exporting it to pdf, we are only getting 4 columns. Is it a system bug/limitation or the issue is with the way we have structured the information?


Answers:
author: Thomas Rough _K15t_
body: Hi there,

Were you using the native Confluence exporter or a third-party app, such as Scroll PDF Exporter? Do you have an example of how the table looks in the generated export?

Thanks, Thomas (K15t)


Tags: confluence-server

server
Update of plagin was unsecsseful. It's looking like apdate proces swas hang up. Please assist.
Asked by Sergey Kondakov:

13/11/2019 I've lounched update plugin Scroll PDF Exporter. It was during 1-2 hours and still not complete. After 8 hors it's show me information about error. Please assist me to exclude this plugin and return Confluence to normal working state.

![malfunction of scroll pdf exporter update.jpg](/t5/image/serverpage/image-id/72826i386CB7C18924E0F2/image-size/large?v=v2&px=999 "malfunction of scroll pdf exporter update.jpg")


Answers:
author: Shannon S
body: Hello Sergey,

Thank you for contacting us about this. You can manually disable malfunctioning add-ons following our procedure:

* [How to manually remove malfunctioning add-ons](https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html)

If you want to continue to troubleshoot why the add-on wasn't installed properly, you can check your atlassian-confluence.log file for details. ([Working with Confluence logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html))

Let me know if you have any trouble.

Regards,

Shannon


Tags: confluence-server

server
Confluence cannot link user management to JIRA
Asked by Chotika Chatchawanwanit:

It has an error:

Connection test failed. Response from the server:  
com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate

When I am trying to sync user directory


Answers:
author: Shannon S
body: Hello Chotika,

Thank you for contacting us about this.

Have you already connected Jira to Confluence using [the setup wizard?](https://confluence.atlassian.com/doc/configuring-jira-integration-in-the-setup-wizard-242255467.html) Your error shows that Confluence is not able to authenticate with Jira, which could be an issue with the Jira admin username or password, or the base URL that you're entering.

Please let me know everything you've done so far and we can proceed from there.

Regards,

Shannon


Tags: confluence-server

server
save me
Asked by lianyawang:

![test.png](/t5/image/serverpage/image-id/72819iC56889BAB16C1346/image-size/large?v=v2&px=999 "test.png")


Answers:
author: Shannon S
body: Hello [@lianyawang](/t5/user/viewprofilepage/user-id/3634822)

Thank you for contacting us regarding this issue. Happy to help! Would you be able to translate that error message for us?

Can you tell me if you get that error message with all attachments, or only specific ones? Lastly, what version of Confluence are you running?

Regards,

Shannon
What happens to pages with an author that has been removed from a site?
Asked by Katlyn Lawton:

I'm looking to "Remove User" on deactivated users

![Remove user.PNG](/t5/image/serverpage/image-id/72806i7634224DF94E6641/image-size/large?v=v2&px=999 "Remove user.PNG")

If the user has created pages in Confluence Cloud, does removing them affect those pages?

- Do the pages they create show anonymous as the author?

- What happens to comments made by this person on other pages?

- What happens to pages which @mention them?


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@Katlyn Lawton](/t5/user/viewprofilepage/user-id/3074201)   

Yes, the better option is to disable the users.  
If you remove/delete then it will show anonymous in place of the author.  
Once the user is removed, none of the pages and comments will show the user name  

Thanks

Yoga


Tags: cloud

confluence-cloud
Can you use a Blueprint Template as a basis for a new template?
Asked by Diana Mitten:

There are styles I like in the Marketing Campaigns Blueprint Template. Can I use that and make changes and save under a new name?


Answers:
author: Shannon S
body: Hello Diana,

Thank you for contacting us about this.

Blueprints are different from templates, in that they are developed to perform a specific task with a collection of templates. It's not possible for you to modify the blueprint, but you can edit the individual templates that the blueprint is using. For more information, have a look at [Blueprints and User Created Templates \> Edit Templates](https://confluence.atlassian.com/confcloud/blueprints-and-user-created-templates-724764985.html#BlueprintsandUserCreatedTemplates-Edittemplatesedit_templates).

If you want to create your own blueprint, you can do so if you have familiarity development experience. It does require programming background to do so. For more information, see [Confluence Cloud Blueprints](https://developer.atlassian.com/cloud/confluence/blueprints/).

We have a feature request below for a blueprint builder that wouldn't require such skills:

* [CONFCLOUD-31569](https://jira.atlassian.com/browse/CONFCLOUD-31569) *Blueprint Builder*

Have a look at that and let me know if you have any questions about that!

Regards,

Shannon
How to track bugs in Confluence knowledge base for our support team
Asked by Capps:

We are using Confluence Cloud as our internal wiki for our support team.

Whats the best way to record known bugs from our developers so that they can easily be seen in a "page" (maybe) for our support desk team.

What I want to achieve is a single source of truth in our Wiki for the support team.


Answers:
author: Peter DeWitt
body: [@Capps](/t5/user/viewprofilepage/user-id/3601708) , I would keep the bugs in Jira and then use the Jira Issue Macro in Confluence to display each item. You can structure the JQL so that only open bugs are displayed.

-pjd

comments: author: Dan Winkler
body: I echo [@Peter DeWitt](/t5/user/viewprofilepage/user-id/356173)'s answer, and we use the macro to track our release notes in Confluence.

A Jira admin creates a filter to track fixed issues, known issues, etc, then sends me the filter number, which I plug into the macro on our Confluence Release Notes page. The issues in Confluence automatically update whenever they're changed in Jira, so they're always current. It's the source of truth for our releases, and it's one of our most popular pages.


author: Capps
body: Thanks very much ??


Tags: confluence-cloud
Compare a published and ready version of a document
Asked by Help Aryaka:

Is there a way to compare the ready and published version of a document?

I am trying to find all the changes since the last publish of a document


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Help Aryaka](/t5/user/viewprofilepage/user-id/2818630)

When you say 'ready', do you mean a draft that is ready to be published?

If so, to view the changes made to the page in *Edit mode*, you can:

1. Click the ellipsis on the bottom right corner of the page.
2. Select 'View changes' to see the changes made.

If you mean a previously published version, you can:

1. Click the ellipsis on the top right corner of the page.
2. Select page history, which navigates you to the list of all versions of the page.
3. Select the two versions you want to compare and click *Compare selected versions*to see what was added, deleted or formatted in the latest version.

In both the cases the changes are highlighted as:

![Page_changes.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/72854iA297CA59962C7CE7/image-size/large?v=v2&px=999 "Page_changes.jpg")

Hope this helps! Let me know if you need help with something else. :)

Thanks

Sireesha

comments: author: Help Aryaka
body: Hi Sreesha,

Thanks for the response. Yes I want to compare a draft that is ready to be published with its previously published version.

The history is the easier way but my problem is, I have no way of knowing the version if the page that was published. especially if the page has multiple changes after the last publish


author: Sireesha Dugginapeddi [Appfire]
body: Solution 1 fits your bill I guess! :)


Tags: confluence-server

server
Oracle 19c Support
Asked by TOSM Enterprise:

Is there a timeline of when CONFLUENCE Server will support Oracle 19c?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: I'd recommend voting for and watching [this Suggestion](https://jira.atlassian.com/browse/CONFSERVER-58364). Updates should be posted there.

comments: author: tmikecurry
body: I'll go join the vote. My DBA is telling me the 19C update for our oracle is on the near horizon.
Upgrade from 5.3 to 7.0 - can we just jump to it?
Asked by Robert Humbert-Hale:

We are currently running Confluence version 5.3 on CentOS6. We will be upgrading in the near future (maybe January) to CentOS7 and want to upgrade Confluence to the latest and greatest (7.0 I believe).

The question is: Can we stand-up a new machine with CentOS7, install the latest Confluence, and then import all our data from the 5.3 current installation?

Or do we (not the desired option) have to upgrade piecemeal to various enterprise releases on the way from 5.3 to 7.0?

Thanks much!

Rob.


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@Robert Humbert-Hale](/t5/user/viewprofilepage/user-id/3634559)   

You can't directly copy the data from 5.3 into the latest version.  

1. Upgrade the Confluence from 5.3 to 7.x on centOS6

2. Then Take the database back up of Confluence instance(7.x), home directory from centOS6 and copy it into the new server centOS7.

3. In centOS7, Install the plain Confluence v7.x and create empty database ex: confluence-data and Restore the database back up into the confluence-data.  

Thanks

Yoga

<br />

<br />


Tags: confluence-server

server
Can I embed excel worksheet to confluence?
Asked by Nalani KelleyMarsh:

I have met with Confluence owner and he does not have the answer. I have built out excel document as it is a calendar schedule for our business line and would like it displayed on its own page.

If anyone can help with this, it would be greatly appreciated!


Answers:
author: Victor Mutambuki
body: Nalani,

You can use the [office excel macro](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=12&cad=rja&uact=8&ved=2ahUKEwiD3OHIgejlAhWkmOAKHYtACVIQFjALegQIARAB&url=https%3A%2F%2Fconfluence.atlassian.com%2Fdoc%2Foffice-excel-macro-375849173.html&usg=AOvVaw2q8NwZ5ZqdNiRpuDvFZuch) in confluence.

Victor


author: Laura Campbell _Seibert Media_
body: Hi [@Nalani KelleyMarsh](/t5/user/viewprofilepage/user-id/3634558)

If you want people to be able to collaborate on the calendar schedule on Confluence, a specific Confluence macro might be better than using Excel. I work at Elements that makes [Elements Spreadsheet](https://marketplace.atlassian.com/apps/1212486/), which might meet your needs.

Laura
Too Many Users Using Jira as the user directory
Asked by tswanson9411:

We have starter licenses for Jira and Confluence. I set up Jira first and then installed Confluence. I created an admin account when installing Confluence and then linked it to Jira for users. When I try to create a page in a test space I'm getting a too many users error. I've included images showing all this. How do I fix it?

![admin_user.PNG](/t5/image/serverpage/image-id/72775i166C8A06640674C8/image-size/large?v=v2&px=999 "admin_user.PNG")![Too_Many_Uers.PNG](/t5/image/serverpage/image-id/72778iE5646FCCC9D5FE21/image-size/large?v=v2&px=999 "Too_Many_Uers.PNG")![User_Directories.PNG](/t5/image/serverpage/image-id/72781i7D3652E80B099D59/image-size/large?v=v2&px=999 "User_Directories.PNG")![Users (2).PNG](/t5/image/serverpage/image-id/72783iD2A31A2E07497D29/image-size/large?v=v2&px=999 "Users (2).PNG")


Answers:
author: Shannon S
body: Hello [@tswanson9411](/t5/user/viewprofilepage/user-id/558740),

Thank you for contacting us about this. There could be duplicate users in your database, so you can check this below:

* [How to get a list of active users counting towards the Confluence license](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html)

More than likely, it could be a local admin in the Confluence Internal Directory that is causing this. The query above will give you a more accurate list.

Give that a try, and let me know if you have any trouble.

Regards,

Shannon

comments: author: tswanson9411
body: Thanks Shannon, that was it. One user was in both the Jira user directory and local. It's fixed now.

I appreciate your help with this.

Tom


Tags: confluence-server

jira

server
Page Properties Report Sort is not sorting correctly
Asked by Michelle Oliveri:

The Page Properties Macro Report is not sorting properly (at first). I have a column that I would like sorted numerically, but the macro seems to sort the column alphabetically by default. If I click on the header, then the sort adjusts and seems correct. How do I get the macro to sort this column numerically by default?


Answers:
author: Shannon S
body: Hello Michelle,

Thank you for bringing this up to us. This is caused by the following bug:

* [CONFCLOUD-59017](https://jira.atlassian.com/browse/CONFCLOUD-59017) *Page properties report Sort by function is completely broken*

As you have discovered, clicking the column header once the report is generated will sort properly. There's no further workaround to do this by default. I recommend that you login tot he above site, and watch and vote on the bug. You'll receive any updates in the future on this.

Regards,

Shannon


Tags: confluence-cloud
Does Anchor Macro Still Exist?
Asked by Anthony Koch:

Does the anchor macro still exist with the new updates in Confluence?

I've seen another post which references the [Continued Editing Improvements](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html?_ga=2.27307900.1301021027.1573585749-1754939700.1552420340) post, but after reading it, I see no mention of anchors. However, I can find and use it in pages I have already published and blueprints I have already saved.

Thank you in advance.


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi

Anchor macro didn't exist initially when 'New editor experience' was launched. But Atlassian has addressed it last month. Refer to the **Jump to headings with anchor links section** in[this page](https://community.atlassian.com/t5/Confluence-articles/Fresh-full-width-and-colorful-new-features/ba-p/1191204) to find how to achieve it with new editor changes.

Hope this helps!

Thanks

Sireesha

comments: author: Anthony Koch
body: Thank you for this information, it worked!


author: David Davis
body: Doesn't work for me - I'm not getting the tooltip. Any suggestions?


author: David Davis
body: So you can now only link to headings? Previously anchors could be placed anywhere.


Tags: cloud

confluence-cloud
Include Page Macro
Asked by Jim Walther:

In the older version of Confluence, we used the Include Page macro often. All buttons from our application were saved on pages then included in the text. This worked pretty well. The new version places the page beneath the text. Is there a way to make it inline with the text?

Inserting an image allows me to have the text wrap around left or right, but not both, so that doesn't seem to work either.


Answers:
author: Shannon S
body: Hello Jim,

Apologies for the reply earlier; I had your question open in another tab and inadvertently responded to another question in this tab.

In the New Editor in Confluence, macros aren't embedding inline anymore. There was a feature request created specifically for the **Include Page** macro, which you can follow below:

There's a current feature request for this below:

* [CONFCLOUD-68131](https://jira.atlassian.com/browse/CONFCLOUD-68131?) *Can't include page inline*

I remember seeing another feature request that was more broad, which was to have the macros be able to be embedded inline again, but I am not currently able to find that ticket.

Let me do some more searching and get back to you tomorrow with that one!

Regards,

Shannon

comments: author: Shannon S
body: Hi Jim,

I'm so sorry for the delay.

I think that it may be this feature request that will extend to nesting macros inside content as well:

* [CONFCLOUD-68323](https://jira.atlassian.com/browse/CONFCLOUD-68323) *Nest Expand or other Bodied Macros in another Macro*

I'm keeping an eye on this to see. I'll follow-up here if I find out if there's a more appropriate request for this.

Regards,

Shnnon


Tags: cloud

confluence-cloud
How to dynamically create a page in confluence with links to Jira stories.
Asked by richard_michaels:

Hi,  
I'm looking to automate a process which pulls together information from our GitHub repositories and Jira storties.  

I have working code which will bring me back a listing of all Jira tickets which have been logged for 1 or more products across a given range of versions for those product and the corresponding compare urls from GitHub.  

What I would like to do is initiate the call from inside Confluence and have it automatically create the confluence page based on the output which is generated. Has anyone done this and is it possible?  

Thanks


Answers:
author: Alex Koxaras _Relational_
body: Hi [@richard_michaels](/t5/user/viewprofilepage/user-id/3565038)

I haven't done this, but maybe creating a macro using [forge](https://developer.atlassian.com/platform/forge/), could do that for you. Have a look at it.


Tags: atl-adm

confluence-cloud

jira
confleunce calendar
Asked by Gurjit Kaur (UK):

How to add a calendar into new confluence space?

There is no 3 dots or calendar add option?


Answers:
author: Zak Laughton
body: Hi Gurjit!

You can add Calendars to Confluence by using the [Team Calendars app](https://www.atlassian.com/software/confluence/team-calendars). You can find more information about using the app here: [Team Calendars Quick Tour](https://confluence.atlassian.com/teamcal/team-calendars-quick-tour-241566246.html).

I hope this helps!  
-- Zak