youngmon/atlassian-qna huggingface dataset:
Can I limit how many days of maintenance ahead to show?
Asked by jshippy:

I want to schedule a full year worth of maintenance in Statuspage, but I don't want my page to fill up with a whole year's worth of maintenance. How do I limit the number of days that Maintenance shows?


Answers:
author: jshippy
body: Add this to the footer of your page. It uses JQuery to get each maintenance item, find and extract the unixdatatime out of each one, compare it to today, and as currently set, remove if it's over 14 days out.

```

<script>
$('.scheduled-maintenance').each(function(index, eo) {
let daysToShow = 14;
let thisTime = $(eo).find('.pull-right')[0].dataset.unixTime;
let scheduledDate = new Date(thisTime*1000);
if (( scheduledDate.getTime() ) > ( Date.now() + (86400 * 1000 * daysToShow)) ){
console.log(scheduledDate.toLocaleDateString("en-US"));
$( this ).remove();
}
})
</script>

```


Tags: app

cloud
Can status page be configured as private?
Asked by GINA LEMAY:

Is Status Page public only or can it be private (requiring authentication to access)?


Answers:
author: Shivam Naik
body: Hi [@GINA LEMAY](/t5/user/viewprofilepage/user-id/4549398) ,

Happy to help!

You can select a Public, Private, or Audience Specific plan when you choose to activate Statuspage; the pricing, plans, and features are listed here <https://www.atlassian.com/software/statuspage/pricing>.


Tags: cloud
Change order of components
Asked by Marian Kinsella:

Hi, how can I change the order of components listed?

Right now they are appearing in the order that I added them but I would like to rearrange. Is this possible and if so how.

Many thanks


Answers:
author: Shivam Naik
body: Hi [@Marian Kinsella](/t5/user/viewprofilepage/user-id/4441683) ,

Happy to help!

This article goes over adding, editing, and reordering Components <https://support.atlassian.com/statuspage/docs/create-a-component-group/>. On the Components page, the order can be changed here by using the markers to the right of the components to drag and drop them:  
![Statuspage_-_All_components.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/159724iF662AA1588988F36/image-size/large?v=v2&px=999 "Statuspage_-_All_components.jpg")

comments: author: Marian Kinsella
body: This is great thank you [@Shivam Naik](/t5/user/viewprofilepage/user-id/3915058) . Still currently in trial period so this option is not available but great to know it will be there


author: Shivam Naik
body: Hi [@Marian Kinsella](/t5/user/viewprofilepage/user-id/4441683) ,

No problem! I did also spin up a Test Trial site, and I found the feature there too, so I believe you should be able to move those on your site as well, here's a screenshot:  
![Statuspage_-_All_components_2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161608i932196D9F89F3A8A/image-size/large?v=v2&px=999 "Statuspage_-_All_components_2.jpg")

Please let us know if you aren't able to get to those still, and I can try to take a look at your trial site!


author: ashwin_volante
body: There is an option to reorder children when you click the Component group name.

![Screenshot 2023-05-29 at 3.01.53 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/260063iBBEB0AA89EDA9D25/image-size/large?v=v2&px=999 "Screenshot 2023-05-29 at 3.01.53 PM.png")


Tags: cloud
Is it possible to notify subscribers with component's outage or major outage status?
Asked by Reena Chandel:

Is it possible to notify subscribers with component's outage or major outage status?

I want to implement this functionality. Please let me know what I need to do ?


Answers:
author: Shivam Naik
body: Hello [@Reena Chandel](/t5/user/viewprofilepage/user-id/4548451) ,

Happy to help!

Subscribers will be notified that an Incident has occurred along with details on the status, however an incident-less Component status change will not notify Subscribers. This article covers what they can be notified for: <https://support.atlassian.com/statuspage/docs/notification-event-triggers/>, and this article will cover How to Enable Subscriptions and what types are available:  
<https://support.atlassian.com/statuspage/docs/enable-subscribers/>

Please let me know if that helps answer your questions!


Tags: cloud
Need API to get the required details
Asked by Saveetha:

Hello team,

I want to get the required details from the status page using API.

a, How many visits in the status page by the user

b, How many email sent to the users for the incidents.

Please share the API to get the above details.

Regards,

Saveetha.R


Answers:
author: Scot Wilson
body: G'day Saveetha,

I'm Scot from the Statuspage Support teams here to answer your questions related to Analytics.

In order for us to provide the analytics on user visits we would need to use cookies, however, GDPR (and similar) regulations for these cookies would require end-user consent in certain regions of the world. To avoid any compliance issues, we have made the decision to disable and remove these cookies outright.  

As a result - we don't have an API that will provide visits to the Statuspage by the user. You could leverage a Google Analytics code as detailed in our blog [here](https://www.atlassian.com/blog/statuspage/statuspage-tips-tricks-monitor-statuspage-traffic-google-analytics), to gain some insight on your page visits, but we don't track the viewer count.

Correspondingly, we don't track the count of how many emails are sent to subscribers for an incident - we endeavor to deliver notifications to every subscriber you have configured for an incident. We do have [Page Analytics](https://support.atlassian.com/statuspage/docs/what-are-page-analytics/) to view the Subscriber analytics for your page.  

You can also view your subscriber count from the "Subscribers" page to see the total count, but the choice of which incidents and components to subscribe to is controlled by your page and your subscribers. We will alert you to email subscribers to whom we are permanently unable to send emails to, in the [Quarantined](https://support.atlassian.com/statuspage/docs/view-quarantined-subscribers/) tab of your Subscribers page.  

I hope this explains why we don't have the APIs you're after, but has provided some workarounds to help you gather the data/analytics you're looking for.

Kind Regards,  
Scot


Tags: cloud
Statuspage - 30 day uptime
Asked by Jeremy Majchrzak:

Is there a way to change the uptime calcualtions so that they reset every 30 days vs. the default 90 days?

Thank you!


Answers:
author: Shivam Naik
body: Hi there,

Happy to help!

It does not look like the ability to change this is currently in the product, it is set for 90 days. I did however find a Feature Request for this, and I've gone ahead and added this request there as a "+1" so that Engineering knows that this is an increasingly desired feature. Please let me know if you have any follow up questions!

comments: author: Jeremy Majchrzak
body: Any idea when this could possibly be prioritized? Should I mark this as an acceptable answer on the community so that others can upvote it?


author: Shivam Naik
body: Hi [@Jeremy Majchrzak](/t5/user/viewprofilepage/user-id/3851641) ,

I don't see an ETA currently, but because it would be a considerable change to the way the product displays uptime, a notification will likely go out to Statuspage users regarding the change amongst others coming to the product in future releases. And marking this answer should work, the internal ticket with Engineering has a request counter we can update each time. Please let us know if you have any follow up questions!


author: Jeremy Majchrzak
body: Thank you for the response. For context, our enterprise customers (very large financial and technology companies) require us to have monthly SLAs in our contracts with penalty clauses. I would like to be able to manage these SLAs directly in Statuspage to provide transparency. The 90-day window seems somewhat arbitrary to me. I'm sure there are many other orgs out there who have monthly SLAs. Monthly is more standard than quarterly. Happy to discuss further with your product team if that would help move this along. Otherwise, we may need to find another solution.


author: Shivam Naik
body: Hi Jeremy,

I would recommend opening a Support ticket so that we can address and move your request to the team responsible for that Feature. That way we can get the request linked directly to your organization and see if the Product Team can be engaged further on this


author: Sirish
body: Hi Guys,

Any update on this?  
Even i am searching for an answer on how i can change the day count to 30 from default 90.


author: Shivam Naik
body: Hi [@Sirish](/t5/user/viewprofilepage/user-id/4796042) ,

The Feature Request is still under review by Engineering, and it does not have an ETA at the moment. I would recommend submitting a ticket like I had mentioned to Jeremy above; that will allow us to directly link your account to the Engineering ticket for it, and will allow us to send you a notification should this be added to the product roadmap.

Please let me know if you have any follow up questions!


author: Adriel
body: Hi

Any update on this feature?


author: Shivam Naik
body: Hi [@Adriel](/t5/user/viewprofilepage/user-id/5143826) ,

Unfortunately not that I can see at the moment, but if you get a case submitted, we can add you to the Feature Request for future updates


Tags: cloud
Statuspage.io email customisation not working
Asked by Bulusu Venkatesh:

When i am trying to upload a image or a logo in Statuspage.io for email customisation, the page becomes unresponsive. can anyone help me to resolve this issue.


Answers:
author: Jesse Klein
body: Hello Bulusu,

This is Jesse from the Statuspage support team. Thanks for letting us know about the issue you are having with this upload. There might be a few different things that would cause this.

First, I would ask that you clear your cookies and cache as this has been known to cause some problems and it does not hurt to give it a try.

Secondly, I would check to make sure that FileStack is not being blocked on your network. Since this is a third party app that we use for uploading, it sometimes is blocked and causes issues with uploading.

Finally, if those do not solve the issue, I recommend sending a ticket to us at support.atlassian.com so we can get into your page(s) and investigate further. Hopefully it's just one of the first options.

As a test, I tried uploading a pic on my test account and it seems to be working so hopefully one of the solutions above will help!

Regards,

Jesse


Tags: cloud
Curl command to create incident
Asked by Diane Todea:

Hi,

I'm currently testing the curl command to create a new incident and with the example you provided it's not possible. I need to format it on one line to pass it through terminal.

I was successful to use curl get, so I know my access key and page ID are correct.

Can you confirm one line format curl to create new incident?


Answers:
author: Charlie Misonne
body: Hi Diane, welcome to the Atlassian Community,

On [this page](https://developer.statuspage.io/#tag/incidents) you will find an example of a curl request to create an incident in statuspage.

I'm not sure why you need this to be on 1 line but in the example you must know that the backslashes are meant to put the single command on multiple lines in order to make that more readable. So the one line command becomes this by removing backslashes:

```
curl https://api.statuspage.io/v1/pages/{page_id}/incidents -H "Authorization: OAuth your-api-key-goes-here" -X POST "incident[name]=string" -d "incident[status]=string" -d "incident[body]=string"
```

comments: author: Diane Todea
body: Hi Charlie,

So the one line curl command seems to work in my case, I'm testing it via terminal. I also added the component, statue a d body. I can successfully create new incidents.

Please add some examples in the developer documentation as everyone is complaining about that.

Thanks.


author: Charlie Misonne
body: Hi Diane,

Let me repeat what I tried to explain earlier, I hope you'll understand what I mean and can pass this information to *everyone*.

A backslash at the end of a line will ignore the line ending. So a multi-line command where every line ends with a backslash is actually a single line command.  
And that's exactly what the statuspage documentation does.

What you are asking is to add the same example without the backslashes in the documentation. This would just duplicate the example and it doesn't make much sense.

Please be aware that this is the Atlassian Community where mostly volunteers answser questions. We are not able to change Atlassian's documentation.  
If you see mistakes in the documentations you should contact Atlassian directly.  
But in this case there is not mistake, you just need to understand how backslashes work in a shell.

May I ask what you get when you enter the curl command like it has been documented in the documentation? (with multi-lines and backslashes).  
When I execute it I get this which seems perfectly fine:

![2021-09-03 10_50_04-MINGW64__c_Users_CMOAR99.png](https://community.atlassian.com/t5/image/serverpage/image-id/158848iFE5A92CC657FD4F0/image-size/large?v=v2&px=999 "2021-09-03 10_50_04-MINGW64__c_Users_CMOAR99.png")


Tags: cloud
StatusPage Integration with StatusPage Customers not on the third-party components list
Asked by Nicholas Koch:

I would like to add a few third-party components to customers that look to have Atlassian StatusPage. The problem is that they are not showing in the third-party components list.

Is there a way I can still reference them on my StatusPage? An example customer would be Snowflake.

I would like to create a one stop shop for my customers to see our ecosystem.

TIA


Answers:
author: Jesse Klein
body: Hello Nicholas,

This is Jesse from the Statuspage support team. Thank you for reaching out to the community about wanting to reference third party components on your page.

Normally, a company can come to us and tell us that they would like to be added to the list of third party components and we can get them set up. If you have a way of contacting these companies, you can tell them you are interested and then they can submit a support ticket and we can get them set up.

Besides that, you could utilize the Status API to grab the component data and then have a script that takes that information and posts it to your page. That would require some work but is really the only other way that this would work. You can learn more about what calls you can make to the Status API by going to the public page and appending /api to it, which will show you a list of calls you can make.

I think the best option is to go the route of reaching out to the companies you're interested in and having them come to us to make them third party components. Hope that helps out!

Regards,

Jesse

comments: author: Nicholas Koch
body: Thanks Jesse! How would you recommend them coming to you? I saw there was a link in the documentation but it does not work:

Here is a snippet and the site:

My company has a status page. How do we get added to the list of third-party components?  
If you're an admin on your company's status page, contact our support team and let them know you'd like to be listed as a third-party component. They'll enable it on your page so that your status page appears in the list for other Statuspage users to add.


author: Nicholas Koch
body: the "contact our support team" link does not work.


author: Jesse Klein
body: Hi Nicolas,

I can take a look at that link. If the company does have a Statuspage account, they can go to support.atlassian.com and submit a ticket there. They will need to login to their Atlassian account to access the page. The email for support might be an old one that needs to be removed. If that is the case, I will work with my team to remove that. Hope that helps!

Regards,

Jesse


author: Nicholas Koch
body: Awesome! Thanks Jesse!


author: Jesse Klein
body: You're welcome Nicolas!


Tags: cloud
Not seeing component subscriptions on page.
Asked by David Medina:

Has anyone run into this issue where they have enabled component subscriptions, but the option is not showing up on the status page?


Answers:
author: Robert
body: Hi [@David Medina](/t5/user/viewprofilepage/user-id/3379952) !

Subscribers use the same "Subscribe to updates" button for component subscriptions. Once they confirm their subscription, they are directed to a page where they can select which components to subscribe to.
> What your subscribers see
>
> <br />
>
> A subscription confirmation email is sent to the subscriber. When they select Confirm subscription they're taken to the status page. The subscriber then needs to select the Subscribe to updates button, enter their email address, and select Subscribe again. A component selection screen appears, where the subscriber can select which components they want to receive updates for. They'll Save these preferences and begin receiving updates for those components.

You can find some more information on this flow in our component subscription documentation:

<https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/>

Hope this helps!

comments: author: David Medina
body: Ok, thank you for that. Never realized it would be a separate page customers would get taken to, I was assuming there would be some options on the components themselves on the status page. Thanks for clearing that up!


Tags: cloud
Create Custom status in status Page
Asked by Rajasekhar Somanchi:

Hi ,

We would like to know if it is possible to own statuses ? For example a percentage and a symbol (red/green dot). Something like this

**KPI** \| **Status** \| **Result** \| **Threshold**

Portal Availability \| Green Symbol \| 100 % \| 99.8 %

API Availability \| Red Symbol \| 99.6 % \| 99.7 %

The status should change to green or red symbol based on the result \& threshold difference. If it is possible , what changes or requirements do we need to have .

Thanks

Rajasekhar


Answers:
author: Arumugam M
body: Hi Rajasekhar,

<br />

Happy to help!

<br />

If the example that you are referring above is a HTML content on the Statuspage, you should be able to control its color and content programatically using JavaScript.

<br />

Here is our support document, explaining how you can use Custom CSS and Javascript\&colon;

<br />

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

<br />

Hope this helps.

<br />

Regards,   
Arumugam


Tags: cloud
Unable to transfer Statuspage to Atlassian Organisation using new user experience
Asked by Stephen Neil:

Hi,

I have 2 Atlassian organisation accounts - our main one (with Atlassian Access configured) is using the new user experience. The other one uses the old experience but has a StatusPage that I would like to transfer. We're currently using the free version so unable to access Atlassian support though the intention is to move to a paid plan in the coming months.

I seem to be hitting the issue below when trying to transfer the status page to our main organisational account

<https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/>

Do I have to wait until on a paid plan then enlist the help of Atlassian Support to do this, or is there an alternative that I can do now before upgrading?


Answers:
author: Chris DeGidio
body: Hi Stephen,

Happy to help. We should be able to get that cleared up if you can enter in a support ticket at support.atlassian.com, please just give us the Atlassian cloud sites involved.

We look forward to hearing from you and getting that fixed up.

Regards,

Chris


Tags: cloud

transfer
Can we make email mandatory as the notification choice for new subscribers?
Asked by Johan ?gren:

Is it possible to ensure that users have to enter an email adress when subscribing, even if other notification types are chosen as well?

For example if a new user wishes to subscribe using SMS, then they would also have to enter an email adress. Desired outcome is that subscribing using only one notification type would not be allowed, unless it is email.


Answers:
author: Abraham Musalem
body: Hey [Johan ?gren](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4302193),

Abraham here with Statuspage support. Thanks for reaching out!   

Unfortunately this is not currently possible but I can submit a feature request on your behalf if you'd like. If my engineering team ever decides to prioritize this feature, we'll be sure to reach out.   

Regards,


Tags: cloud
SMS Statuspage with abnormal characters in text
Asked by Adriano Franzina:

It should be noted that the text message received from the status page sometimes contains abnormal characters instead of square brackets, attached the screenshot of the mobile phone and to follow the post reference

<https://status.namirial.com/incidents/7mw952l7lmm8>

![Cattura.PNG](/t5/image/serverpage/image-id/157814iD278F307C4115C2C/image-size/large?v=v2&px=999 "Cattura.PNG")


Answers:
author: Abraham Musalem
body: Hey Adriano!   

Thanks for reaching out. Abraham here with Statuspage support.   

Unfortunately this can sometimes happen with certain cellphone carriers. It is usually caused by a transcoding issue. If this keeps happening, it might be best to contact your call phone provider.   

Let me know if I can help with anything else.

comments: author: Adriano Franzina
body: Hi Abraham,

thanks for reply, unfortunately it doesn't depends by cellphone carrier, i attached 2 others images taken from my smartphone, i have only one carrier on it, and they show clearly that sometimes the SMS was ok, and some other time it has the problem.

![Screenshot_20210903-141644.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/158877iE30DAFB1D32852C9/image-size/large?v=v2&px=999 "Screenshot_20210903-141644.jpg")![Screenshot_20210903-141656.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/158878iC083B128B6273654/image-size/large?v=v2&px=999 "Screenshot_20210903-141656.jpg")


author: Adriano Franzina
body: Hi Abraham,

are there any news about it?

Adriano


Tags: cloud
HELP my lic
Asked by glesin_itforces_io:

The supplied license key is invalid or expired.An evaluation license key is available from the [Atlassian website.](http://www.atlassian.com/ex/GenerateLicense.jspa?product=Crowd&version=3.0.1&sid=B934-8SPS-MWCD-LS0H&ref=prod) Or you can access your license key on [My Atlassian](http://my.atlassian.com/). Updating the license will require a server restart.  

<br />

my CROWD license after reboot writes that it is not valid

I take a license from the account but says it's not valid, what should I do?


Answers:
author: AnnWorley
body: You do have a valid, unexpired Crowd license associated with the email address used to post this question.

Please let me know:

* What steps are you taking to retrieve the license from [My Atlassian](https://my.atlassian.com) and apply it to Crowd? There is an expired evaluation license under your account as well, so you want to avoid that one.
* Are you following: [How to manually update the Crowd license](https://confluence.atlassian.com/crowdkb/how-to-manually-update-the-crowd-license-779175354.html)?