youngmon/atlassian-qna huggingface dataset:
Using Confluence as a Knowledgebase for both internal staff and clients. How do I set restrictions?
Asked by cole_evans:

I am using Confluence as a knowledge base for my software project and we have broken down the documentation for our software page-by-page which includes information that is invaluable to let a client see (it acts similar to a "user manual") especially when they use Jira Service Desk and get pages suggested for them to read. However it is also imperative that the developers have access to this information as it allows them to get a much better vantage point of the system before working on a ticket, without needing to delve into the code in grotesque detail and waste time getting up to speed with the business rules and intricacies of the software unit through their own efforts.

EG: I am having an issue with the login screen, where can I get more information on how this works? What are the business rules associated with this particular field or configuration? Etc.

That being said, there are also documents and parts of those user pages that are *dramatically* inappropriate for a client to see and should be kept internal-only. These include API request information as an example, or GIT branching strategies documented down for developers to access. Or developer onboarding. Within the "page-by-page" documentation there may be small developer notes such as database tables and columns associated to the page / feature.   

The thought has crossed my mind to create two completely separate spaces for these documents and copy-paste them and prune them for clients to see. The problem is, when a developer goes into the system to make a ticket updating the functionality and business rules of a page, this is going to impact the documentation for both the developer and the clients. This will not scale nicely and will quickly become a burden as our team grows in size. Documents will lose data, there will be inconsistencies, I just cannot see this being a good way to move forward in the slightest.

So I am hoping someone can explain how I can tackle this problem in the most efficient and methodological way possible. I am fairly new to Jira service desk and confluence setup but have been a large fan of the Atlassian suite of products for years now.

Bless.


Answers:
author: cole_evans
body: It seems that just editing the restrictions of the parent pages and letting it propagate through works!


Tags: cloud

confluence-cloud

jira-service-desk

jira-service-desk-cloud
Blog post contains a link that does not "preview" properly
Asked by Douglas And Lystra Brown:

Hello,

First time poster.

I have an issue that is hopefully an easy answer from an expert.

We have a blog post that contains a link. On our main page, the blog post preview does not show the link, but rather the URL. Makes the blog post look ugly.

Does anyone know a way around this?

You can see the blog post on our main page here:  
<https://confluence.royalroads.ca:8443/>

Any suggests are appreciated.


Answers:
author: Gerrit De Smedt
body: Hello,

I have exactly the same problem in Atlassian Confluence Cloud version.

*We have a blog post that contains a link. On our main page, the blog post preview does not show the link, but rather the URL. Makes the blog post look ugly.*

I tried using the Link-option ; also with the CTRL-K.

Allways the same : In the blog post it shows the working link. On the overview it writes the URL.

On a sidenote : that blog-stream overview does not take in account a 'shift-return' neither.

Sincerely,


author: Diego
body: Hello Douglas!  
This is a really strange behaviour. I tried reproducing this locally with Confluence 6.9.3 and RefinedTheme 6.0.8 and was unable to.  
Here is what I did:  

# Installed Confluence 6.9.3  
# Installed RefinedTheme 6.0.8  
# Created a Blog post with links  
# Edited the Site Home  
# Inserted a new Module of the Confluence Content type  
# Added the Blog Post macro  
# The Link was correctly displayed  

Notes on this process:  

- Try re-inserting the links using the CTRL+K shortcut or the link tool at the editor toolbar  
- Check if the link is displayed in a normal Confluence Page with the Blogpost macro  
- Try to [Clear Plugin cache]( https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)  

Hope this helps!

comments: author: Douglas And Lystra Brown
body: Hello Diego,

How can I tell what version of Confluence we are running?

We are about to update our Confluence to a new version, and the new version truncates the link so that it does not break the theme (go outside the column parameters), so this is not an urgent thing. But in both the current and the new version, the link is a link in the blog post, but a URL in the preview on our main page.

I did insert the link in both ways you described and it gave me the same results.

I don't have access to the backend, but I will contact our server people to review the steps you provided.

Thanks for your feedback.

douglas


author: Diego
body: Hello Douglas! You check your Application Version by doing this:

1- Go into **General Configuration\>System Information**

2- Under **Confluence Information** check the **Confluence Version** line

3- There you can see your application version

Looking forward to your findings. Let us know if clearing the plugin cache fixes this or if after the upgrade you are able to correctly view links.


Tags: blog

confluence-server

server
Setup Confluence data center on docker
Asked by Seetharaman k:

The setup I am working on is

* 1 Confluence container (Has a NFS volume attached to container -- This is the shared home directory)
* 1 Postgresql container
* Am able to successfully install a single node cluster through docker compose
* When I scale confluence to 2 nodes, the cluster doesn't work
* Is there any special configs that should be done on confluence container?
* I tried having CONFLUENCE_HOME as a host volume but it throws DB lock error

Please let me know if I am missing something here.


Answers:
author: Dave Chevell
body: Are you sharing the full **$CONFLUENCE_HOME** directory amongst multiple nodes? Nodes can't all share the full home directory - instead, nodes should only be sharing the "shared home" directory, configured via the **confluence.cluster.home** property in **$CONFLUENCE_HOME/confluence.cfg.xml**


Tags: confluence-server

docker

server
How to remove a file from 'Recent Uploads' under Attachment popup
Asked by akhil-jayaraman:

I was trying to attach a file. Accidently i selected a wrong file which contains very sensitive data. Now the file is always shown in Attachment window 'Recent Uploads'

How do i delete this files. This file is only shown under my login.

Many thanks in advance.


Answers:
author: Diego
body: Hello Akhil! For you to delete the attachment, you just need to navigate to the attachments section of the page. If you do not know where you uploaded the file, you can:  

- Click Space Tools  
- Select Content Tools  
- Select the Attachments page  
- Search for the file name that you have uploaded  
- Click the Attached to location for that file  
- Now click the three dots menu in the top right corner  
- Click the Attachments option  
- Find the file  
- Click delete  

Let us know if this step by step helps you!


Tags: cloud

confluence-cloud
Hiding confluence page elements for multiple users
Asked by Todd Winton:

I'm using the following script to hide elements of the confluence page for a specific user. However, I would like to use this for the specified user and anonymous access. How can I change this script to do this? IS it possible to have scripts that provide different views? Example, the one below for the specified user ID and another for another ID?

\<script\>  
AJS.toInit(function(){  
if (AJS.params.remoteUser == 'ctsidocs'){  
AJS.$("#space-tools-menu-trigger").hide();  
AJS.$('#header').hide();  
AJS.$('#action-menu-link').hide();  
AJS.$('#children-section').hide();  
AJS.$('#shareContentLink').hide();  
AJS.$('#likes-section').hide();  
AJS.$('#labels-section').hide();  
AJS.$('#watch-content-button').hide();  
}  
});  
\</script\>


Answers:
author: Mirek
body: An empty `remoteUser` object denotes to anonymous users

    (AJS.params.remoteUser == '')

So you need to use an alternative in the if statement to have your user and anonymous access

```
if (AJS.params.remoteUser == 'ctsidocs' || AJS.params.remoteUser == '')
```

If you want to have different view for different users you need to have if.. else if.. else statement

<https://www.w3schools.com/js/js_if_else.asp>

You can try syntax here

<https://www.w3schools.com/js/tryit.asp?filename=tryjs_elseif>

comments: author: Todd Winton
body: Thanks [@Mirek](/t5/user/viewprofilepage/user-id/781521). That did it.


author: nija_kanthan
body: You can detect logged user before rendering the view (.vm). In that you can render views (vm) according to your user level.

```
ApplicationUser loggedUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
```

ApplicationUser object contains Atlassian user details.
Not able to create new users in confluence
Asked by VGS Register:

We have a license for 10 users, we have created 3 users but now we anymore able to add new users.


Answers:
author: Shannon S
body: Hi there,

What happens when you attempt to add the additional users? Do you get an error message?

You'll want to check your database to [get a list of active users counting towards the license](https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html).

Regards,

Shannon

comments: author: VGS Register
body: In the past we tried to use the Crowd Server application to manage the users but we have had some problem and so we decided to disconnect it.

Now when we go to the User Management page we cannot see the "Create User" button to add new users and we can access the Confluence environment only with the users created previously (only 4...).

Let me know if you need more info.

Thansk for your support,

Enrico


Tags: confluence-server

server
Web form to prepopulate a Jira ticket
Asked by Kudzi:

Hi

I was wondering what is the mapping process to get a populated web form from a customer inquiry on our website to prepopulate a Jira ticket with the same details?


Answers:
author: Andreas
body: HI [@Kudzi](/t5/user/viewprofilepage/user-id/1848318) and welcome to the community.

I would see two possibilities here:

1. Use [JIRA Service Desk](https://www.atlassian.com/software/jira/service-desk) to display the web form or customize it (e.g. by using [Refined Theme for Jira Service Desk](https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server&tab=overview)) to fit into the design of your website.
2. Use a [JIRAs REST API](https://developer.atlassian.com/server/jira/platform/rest-apis/) call to create a new issue when submitting the web-form.

comments: author: Kudzi
body: Thank you very much [@Andreas](/t5/user/viewprofilepage/user-id/960599)


author: Jennifer Choban
body: Hi [@Kudzi](/t5/user/viewprofilepage/user-id/1848318)

This article might help <http://blog.thinktilt.com/five-options-for-creating-jira-issues-from-web-form-builders>. (Note that I am with ThinkTilt- makers of one of the options mentioned.

Cheers,

Jenny


Tags: jira
Confluence page shows Error rendering WebPanel
Asked by Ganesh_Perumal:

I uploaded new files using back and restore and could see now bottom page shows

Error rendering WebPanel (com.atlassian.confluence.plugins.confluence-create-content-plugin:all-resources/Confluence.Templates.Blueprints.createDialogInitParams): Unable to compile Soy templates at: com.atlassian.confluence.plugins.confluence-create-content-plugin:all-resources

<br />

I restarted the services and removed the cache data but this issue remains. Kindly guide


Answers:
author: Fabian Lim
body: Hi Ganesh,

If you are still experiencing issues, I recommend you open a ticket with [atlassian support](https://support.atlassian.com/) and provide the [support zip files](https://confluence.atlassian.com/doc/troubleshooting-problems-and-requesting-technical-support-776659671.html) for analysis.

Regards


Tags: confluence-server

server

soy-templates

web-panel
How to move a large amount of pages into another Confluence Space
Asked by Dominik Mlasko:

Hello,

i don't know how to continue. I have to move around 5000 pages from one space to another space.   
Luckily all of these 5000 pages have the same root page. So i am able to select this page and move the page with all sub-pages to the new space.  
Unfortunately the move command does not work with this amount of sub-pages. The operation crashes after a few minutes.

I also tried to use ScriptRunnners built-in script "Copy page tree". This script also does not work properly.   

Anyone have a clue how to get this huge amount of pages into the new space?  

I already tried Scriptrunners Built-in Scripts "Copy page tree". This Script also does not work properly. After a long time it seems that the script crashes and because of the copy command instead of a move, I am not able to examine what pages are not copied to the new space.


Answers:
author: Victor Mutambuki
body: Dominik,

Look into the webdav plugin.   
<https://confluence.atlassian.com/doc/configuring-a-webdav-client-for-confluence-148044.html#ConfiguringaWebDAVclientforConfluence-IntroductiontoConfluence'sWebDAVClientIntegration>  

Victor


Tags: confluence-server

move

page

server
Multi-user File Editing with Confluence 6.11
Asked by Cyril P.:

My question is about <https://confluence.atlassian.com/doc/edit-files-170494553.html>

We are glad to be able to edit any file format with any browser directly in Confluence 6.11.

Still if two or more users are editing a same document (Word for instance), after saving and uploading, two or more versions of the document are created in the Attached files page. Unlike in version 6.7 there seems to be no possibility to merge all the modifications made by users in a single document. Is it a normal behaviour? Any further developments to enhance multi-user editing?

Thanks


Answers:
author: Victor Mutambuki
body: Cyril,

Please look at the following on collaborative editing.  
<https://confluence.atlassian.com/doc/collaborative-editing-858771779.html>

Victor

comments: author: Cyril P.
body: Thanks but it only deals with collaborative editing of Confluence **pages**.

It does not deal with collaborative editing with **attached files**.


author: Victor Mutambuki
body: Cyril,

I see. You might need a third party plugin.

Victor


author: Cyril P.
body: OK I see. Atlassian is not likely to implement this feature.

I have to resort to using third party plugins. Do those still exist?

Cyril


author: Victor Mutambuki
body: cyril,

Please take a look at this documentation.  
<https://confluence.atlassian.com/doc/edit-office-files-170494553.html>

victor
Style Confluence Server Mobile App
Asked by HORSCH IT Schwandorf:

Hello,

is it possible to style the Confluence Mobile App (from the app store) in company colors?

Thank you in forward.

Best regards

Matthias


Answers:
author: Diego
body: Hello Team, good question you have here!

At this point in time, there are no customisation options for the mobile app:
>
> #### **Third party add-ons, themes, and visual customizations** {#toc-hId-1429945719}
>
> The mobile app provides a simple, lightweight way for users to view, create, edit and collaborate on pages. Complex interactions, including those provided by add-ons, such as blueprints, calendars, workflows will not be available in the app. Some third party macros may be available, depending on whether the add-on supports rendering these macros on mobile.
>
> Any theming or look and feel customizations you've made to your site will not be reflected in the app.

This is an excerpt from:

**[Confluence Mobile](https://confluence.atlassian.com/doc/confluence-mobile-284365706.html)**

There is however a feature request aiming exactly at this right here:

**[Ability to customise Confluence Mobile colour scheme](https://jira.atlassian.com/browse/CONFSERVER-28100)**

You can Vote and watch this request to increase the visibility and also be updated with any news there!

comments: author: HORSCH IT Schwandorf
body: Thank you for your Info. I've voted for this feature request.


Tags: confluence-server

continuous-delivery

server

style

template
importing Evernote into Confluence
Asked by Steve Hastings:

Hi there. We're just starting out with Confluence . We have been using Evernote for lots of stuff. Can we import our Evernote notes into Confluence? Thanks for your help! Steve


Answers:
author: Lava Kumar Dukanam _Appfire_
body: Hi there,

Yes, you can import Evernote notes into confluence. you may want to take a look at this one.

[https://marketplace.atlassian.com/apps/1210900/evernote-integration-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1210900/evernote-integration-for-confluence?hosting=server&tab=overview)

Hope this helps!

Thanks,

Lava

comments: author: Steve Hastings
body: Lava, Thank you very much for your advice. It looks like a great app. It mentions it's not available for Confluence cloud, which I'm using; it's only available for the Server version of Confluence. Would you know if Server apps can be used for Cloud versions of Confluence. Many thanks, Steve H


author: Lava Kumar Dukanam _Appfire_
body: Hi Steve,

Unfortunately, I don't see one for Confluence Cloud.

We cannot use server apps for cloud versions. possibly, we can check with [StiltSoft](https://marketplace.atlassian.com/vendors/27437/stiltsoft) vendor to see if they are planning for a cloud version of the app.

Thanks,

Lava


author: Steve Hastings
body: Hi Lava. Thanks for that. I'll check with StiltSoft. Kind Rgds, Steve


author: Marek Jan Sammulski
body: Hey, did thsi get any traction or is there an alternative? Thanks


Tags: cloud

confluence-cloud

evernote
User not receiving page share notifications?
Asked by Olivia Barker:

I recently shared a page with a group of my confluence users (from different organisations) and one particular user has confirmed that they never received it. I tried sharing the page again and they still did not receive a notification but the other people did, including someone else from this person's organisation.

The following has been tested:

* @ mention notifications are still being received.
* Page watch notifications are still being received.
* Another user from the same organisation does not have this problem. therefore it appears to be isolated to this user and not an IT block from the organisation.

Has anybody else had this problem before?


Answers:
author: Victor Mutambuki
body: Olivia,

Have you compared user settings/permissions/configurations with those who are able to receive notifications?

Victor

comments: author: Olivia Barker
body: Hi Victor,

Yes, these are the same for this user.

Many thanks,

Olivia


author: Victor Mutambuki
body: Olivia,

Same group(s) as the other users?

Victor


author: Olivia Barker
body: Yep, exactly the same groups as the other user from the same organisation that is receiving all notifications.

The issue seems to be isolated to sharing a page notifications.


author: Victor Mutambuki
body: Olivia,

see link below.

<https://confluence.atlassian.com/confkb/user-appears-not-to-receive-any-mail-notification-283642400.html>

victor


Tags: notification

share
How to change the <title> of a Confluence page?
Asked by Joseph Orellana:

I'm trying to change the default \<title\> of a Confluence page through the element inspector via Google. It seems that I can edit it through the inspector (i.e. I can change the title name), but after a page refresh, the title goes back to the original name.

Is there a way that I can change this through space stylesheets or by way of using the HTML macro? So far I have tried entering

1. title {
2. content: "IT Service Catalog \| UCLA Library - UCLA Library";
3. }

to the Space Stylesheet and that doesn't change the actual title of the page. I have also tried

1. title {
2. display: "IT Service Catalog \| UCLA Library - UCLA Library";
3. }

but this give me an invalid property value message. So far, nothing has worked and there isn't any clear documentation on how to do this, and I'm not sure if there is an easier way to do this either.

Any help will be deeply appreciated. Thank you!


Answers:
author: Steven F Behnke
body: None of this is related to Atlassian software. These are basic 'how to I webpage' questions that would probably be better serviced at a beginner forum.

* Changes you make in the inspector affect your browser ONLY until you refresh. It makes NO sense to edit a page like this.
* 'Content' and 'Display' CSS properties are not able to be used to overwrite the existing text on the element. It makes NO sense.

What are you trying to do and why are you trying to do it? All I see is a very confusing question.


Tags: confluence-server

css

html
Customize the Confluence mobile view
Asked by Daniel LaFlamme:

The default Confluence mobile view (in browser, not using app) is of little use to me. The 3 main buttons are "Popular", which is empty since we don't "like" content on our wiki, "Blogs", which we also don't use, and "Network", which is blank and I am not sure what is supposed to be listed there anyway.

We use Confluence to create content in pages in various spaces. Thus, what would be more useful for me would be to replace the above with "All Updates", "Spaces", and perhaps "Recently worked on". Is this possible?


Answers:
author: Antonia V_
body: Hi Daniel,

Web mobile view is hardcoded. An option would be to disable web mobile view and just default to desktop view:   
[https://confluence.atlassian.com/doc/confluence-mobile-284365706.html](https://confluence.atlassian.com/doc/confluence-mobile-284365706.html "https://confluence.atlassian.com/doc/confluence-mobile-284365706.html")  

If you need mobile functionality you can download the App:   
[https://confluence.atlassian.com/doc/using-the-confluence-server-mobile-app-947169252.html](https://confluence.atlassian.com/doc/using-the-confluence-server-mobile-app-947169252.html "https://confluence.atlassian.com/doc/using-the-confluence-server-mobile-app-947169252.html")


author: nicolasrault
body: Any news about this matter ?

I have exactly the same problem. We fail to encourage people to use confluence as the mobile view is not suitable for our use and most of them use their smartphones. People cannot find a link to the home page of our space and cannot navigate in the tree structure of the pages.

We don't need the Popular/Blogs/Network buttons and the desktop view is not a great workaround.


author: Meg Holbrook
body: Hey Daniel,

I don't believe this is can be customized at this time. I know that there are talks about giving more flexibility to the mobile platforms for both JSD and Confluence, so I'd say keep a look out for their release notes in the future.

I've had way more luck booting up a browser window on mobile and utilizing confluence in that way.


Tags: confluence-server

server
Is there a way to get a list of pages that I shared
Asked by Leena Bakshi:

Hello,

I am trying to figure out a way to get a list of all the pages that was shared by me in the past. Is there a simple way to achieve this?

Thanks

Leena


Answers:
author: Brant Schroeder
body: There is nothing that tracks shares in Confluence. The most common work around for this is to include yourself in the shares so you have a record of it. This is not ideal but is the only solution at this time.

comments: author: Leena Bakshi
body: Ohh okk no wonder I couldnt track down my shares in either in profile or any other place. Thanks for your quick response!