youngmon/atlassian-qna huggingface dataset:
problem with confluence html macro
Asked by Dawid Janocha:

Hello i got a problem , i am using confluence 3.5.7 , and i want to get dynamic link display of Embedded tweets timeline , as i use confluence html macro at Adaptavist Theme "THEME BUILDER " , i get embedded link from twitter and the result is. The Iframe start up after 2 seconds the timeline disappears and iframe stopped working and get error Plugin upgrade needed (also tried this macro at confluence standard theme But still the same problem ) . So my question is What to do without upgrading the Plugin


Answers:
author: Shannon S
body: Hi Dawid,

Are you using this add-on: [ThemeBuilder for Confluence](https://marketplace.atlassian.com/plugins/com.adaptavist.confluence.themes.sitebuilder/server/support)?

If so, it's only compatible with Confluence versions 5.9.8 - 6.4.2. You'll want to [upgrade Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html) first to 5.0.3, and then to at least 5.9.8.

You can obtain the download files necessary from the [Confluence Server Download archives](https://www.atlassian.com/software/confluence/download-archives).

Let us know if you have any questions.

Kind Regards,  
Shannon

comments: author: Dawid Janocha
body: Sorry for my delay , the problem get resolved as well , thanks a lot for fast respond

Kind Regards

Dawid


author: Shannon S
body: No worries, Dawid! Happy we were able to assist.

Kind Regards,  
Shannon


author: Dawid Janocha
body: Cheers for fast respond and assist, Shannon

kind regards ,

Dawid


author: Nic Brough -Adaptavist-
body: Themebuilder is only really supported on supported version of Confluence, so you should upgrade to one of those.

However, yes, Themebuilder has been around for a very long time, and yes, there are versions for Confluence 3, so I assume you're using a valid one of those.

However, from memory, there is a bug in that version of Themebuilder which means iframes will not work. There is no "fix" for it other than upgrading.

comments: author: Dawid Janocha
body: Ok , Cheers Nic :D , sorry for delay , i already make the choice and it get resolved.

best regards ,

Dawid


Tags: adaptavist

addon-com.adaptavist.confluence.themes.sitebuilder

atlassian-marketplace
Can't create a space
Asked by Ruth Gordon:

I can't create a new space.

After going through the setup questions: selecting the type of space, giving it a name, when I click on "Create" nothing happens.

I have logged on and off, had my access completely removed and reinstated, checked global permissions, space permissions, my personal access levels, tested from another browser, tested from another login. No love.

I have lodged a support ticked with Atlassian more than 24h ago. No love.

What should I try next?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

1. Could you check in Support Tools section Log analyzer results? under this url {base_url}/plugins/servlet/stp/view/

More info here: <https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html>

2. Could you provide a catalina.out logs?

docs here : <https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html>

I hope this step will help you.

Cheers,

Gonchik Tsymzhitov

comments: author: Ruth Gordon
body: Hi Gonchick,

Thanks so much for getting back to me. I have tried the URL you provided and it returns a Page Not Found, <https://anzgog.atlassian.net/wiki/plugins/servlet/stp/view/>

I have the Cloud version of Confluence so perhaps there's a different process?

I have reviewed the information on the Support page you referenced but I can't find "Troubleshooting and Support tools".

I don't seem to have that heading in my General Settings![confluence-settings-menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/7759iF54D377FBBB3584D/image-size/large?v=v2&px=999 "confluence-settings-menu.png")

I'm not sure how to proceed, what should I do next?


author: Gonchik Tsymzhitov
body: Ruth,

Well, I have added a tag confluence-cloud. Because I thought it is server version.

1. Could you check your license status?

2. Could you ask again in [Atlassian Support](https://support.atlassian.com/contact/#/)?

Thanks

Gonchik


Tags: confluence-cloud
Why are keyboard shortcuts not working today in Confluence Cloud?
Asked by Ben Forbes:

As of today, I can no longer use any of the usual keyboard shortcuts, such as Ctrl-S, or the autoformatting shortcuts such as {{monspaced text}}, _italicised text_, etc. My colleague also has this issue and we have tried multiple browsers.


Answers:
author: Shannon S
body: Hi Ben,

I'm finding a few other users with the same issue, so I am investigating this now.

I'll update here when I have more information.

Kind Regards,  
Shannon

comments: author: Ben Forbes
body: Thanks Shannon.


author: Shannon S
body: Hi Ben,

There's a fix that has gone out but I'm not sure if it is related to this particular issue. Can you let me know if you're still replicating the shortcut issue as of today?

Kind Regards,  
Shannon


author: Ben Forbes
body: Hi Shannon,

Everything seems to be working as normal now. Thanks for your help!

Regards

Ben


author: Shannon S
body: Excellent!

Thank you for confirming that.

Take care and have a pleasant week.

Kind Regards,  
Shannon
Confluence cloud - how to reorder pages
Asked by Louis Borders:

Can't find the command to reorder pages. Before it was under Space Tools.


Answers:
author: Shannon S
body: Hi Louis,

It should still be under Space Tools, and I was able to confirm this on my own instance.

1. You'll need to navigate to the space first,
2. Click Space Tools
3. Content Tools
4. Reorder pages tab

If you still have issues finding it please let me know if it's for your HDS Cloud account, and which space you're trying to reorder the pages for.

Thank you!

Kind Regards,  
Shannon
Can't create Task Report
Asked by Eric Hibbler:

My name is Eric and I have Admin Rights in Confluence but need help as been searching for hours to try and 'Create Task Report' in Confluence to keep track of all tasks for my team and projects?

Can someone help me with the step-by-steps to accomplish effort?

Thank You,

Eric H.


Answers:
author: AnnWorley
body: No problem, here are the steps:

1. Put the page in Edit mode
2. type a curly bracket {
3. type "task"  
   Choose Task report:

![Screen Shot 2017-10-18 at 5.15.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/7940i15CA1C82E36792F2/image-size/large?v=v2&px=999 "Screen Shot 2017-10-18 at 5.15.20 PM.png")

![Screen Shot 2017-10-18 at 5.18.54 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/7941iC8F8F40DA7703EDA/image-dimensions/361x242?v=v2 "Screen Shot 2017-10-18 at 5.18.54 PM.png")

It looks like that when in edit mode\^

Here is how it looks after publishing:

![Screen Shot 2017-10-18 at 5.19.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/7942i0E7F0A8ECA1E9778/image-size/large?v=v2&px=999 "Screen Shot 2017-10-18 at 5.19.22 PM.png")
Tried converting http to https in base url and it broke Confluence
Asked by Steve:

In an attempt to change the login page from http to https, I changed the base url from http to https in the settings of the Confluence GUI however now I cannot reach confluence at all since modifying the base url.

I can't change it back because I can't reach the GUI. I have access to the server via ssh. Please help


Answers:
author: Bhushan Nagaraj
body: Hi Steve,

Please refer to <https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html>

Changing to https is more than updating the base url. You can view more details about the setup required at <https://confluence.atlassian.com/adminjiraserver072/running-jira-applications-over-ssl-or-https-828788168.html>

Cheers

Bhushan

comments: author: Steve
body: Hi Bhushan,

Thank you for helping.

Where do I type those DB commands referenced in your first link? I don't know how to access the bandana table.

Also, is this dangerous? Should I backup the DB? Is there a way to backup the DB manually via ssh? I am not sure which DB I am using.

Steve


author: Steve
body: Bhushan,

Also, the reason I modified the base url in the first place was because I saw it at step 4 here:

<https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html>

If I perform steps 1, 2, and 3 in that document, will I be able to reach Confluence at the base url that I changed to? The only thing I modified in the baseurl was changing http:// to https://

Steve


author: Bhushan Nagaraj
body: Hey Steve,

Hoping you are trying this on a dev/staging environment as per best practices prior to applying it to production.

If you are following the documentation above, simply reverting the change on database as per my initial suggestion might not be the best option.

Instead, you might want to take a look at the logs that will suggest what is actually causing Confluence from either not starting, or not being accessible at the https url.

I would also suggest raising an L1 support ticket if this is on your production instance.

Regards

Bhushan
Is there anyway to preserve the format in the confluence when creating a new ticket in JIRA?
Asked by Kent Chiu:

Hi,

We are trying to create tickets from paragraphs/tables in confluence using the Confluence/JIRA connection.

We notice that the format of the paragraphs such as bullets and tables are taken as normal text paragraphs and lose all the formatting in JIRA description.

What is the right way so that JIRA will keep the format of the paragraphs when importing data from Confluence? Are there any Add-on plugins that can do that?

what we want is to preserve the format of the paragraphs in Confluence (i.e. bullet points will show as bullet points in JIRA).

Thanks for your help.

Thanks,

Kent


Answers:
author: Jack Brickey
body: Hi [@Kent Chiu](/t5/user/viewprofilepage/user-id/333933) , I'm on sure what platform you are on, however, I know that on cloud it is not possible to retain formatting from confluence in Jira when creating issues from within confluence.
short key "//" insert calendar not working today
Asked by Peter Yeh:

Hi

I am using firefox for confluence.

in the past, shortkey"//" for inserting calendar. always works. but today, it's not working.

I also try google browser, it also doesnt work.

/Peter


Answers:
author: Shannon S
body: Hi Peter,

Is this for your adlink Cloud account? I just tested it in my Chrome browser and it seems to be working for me.

Can you tell me if your other colleagues reported the same thing or is it limited to your user?

Can you confirm the version of Chrome/Firefox you're using? My Chrome version is version 61.0.3163.100 (Official Build) (64-bit).

Kind Regards,  
Shannon

comments: author: Peter Yeh
body: Hi

My URL is <https://adlinkemea.atlassian.net>

firefox : 56.0.1 (64bit)

google chorme : 61.0.3163.100 (64 bit)


author: Peter Yeh
body: Hi

I checked my colleage. they have no problem. only I have this problem.


author: Shannon S
body: Peter,

Do you mind if I login as your user using the system administrator and see if I can replicate it?

Kind Regards,  
Shannon


author: Peter Yeh
body: ok, but I have another new probelm,

when i double click status

- in the past , I can select color

- now, it shows no color.

see attached

![2017-10-13_19-02-21.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/7686iDC17E579D7BE57D6/image-size/large?v=v2&px=999 "2017-10-13_19-02-21.jpg")


author: Shannon S
body: Hi Peter,

The developers let me know that the calendar issue was a temporary regression and should now be fixed. Are you still having the issue?

As for the Task Macro, I've been able to replicate it and reported a bug:

* [CONFCLOUD-57885](https://jira.atlassian.com/browse/CONFCLOUD-57885)

Please vote on that to help us keep track of the numbers of users who have run into the problem!

Thank you and Kind Regards,  
Shannon


author: Peter Yeh
body: Hi Shannon,

I tested two functions and everything is working now.

issues are closed.

Thank you.


author: Shannon S
body: Thank you for your confirmation, Peter!

Take care and Kind Regards,  
Shannon


Tags: confluence-cloud
Chrome & firefox users constant logout
Asked by Marie Armstrong:

We're using Confluence on this server only, using a reverse proxy, no context path.

When editing a page in Chrome or Firefox on the Mac, user is logged out as the page tries to autosave (at least, it appears to be related to autosave!). Logging back in results in exactly the same issue - pop up saying connection lost, have to log in again.

Have tried:

* deleting all cookies, clearing caches
* different users
* checked NTP settings are OK
* Safari works fine, using the latest version of Chrome/Firefox
* Chrome, Firefox and Edge (Windows) work fine.

Any suggestions?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Marie Armstrong](/t5/user/viewprofilepage/user-id/141576) ,

it could be related to an issue with the session. Checks timeout in the server.xml file setting <https://confluence.atlassian.com/doc/using-apache-with-mod_proxy-173669.html>

Fabio


Tags: chrome

logout

synchrony
Can the page title URLs be configured to follow the breadcrumbs?
Asked by Dimitar Ivanov:

Having the following breadcrumb:

Pages / Product / PAIM / 3.0.0 / 03 / 1 - Create an Account

Right now we have links like:  
<https://www.host.com/display/PROD/1+-+Create+an+Account>

<br />

What would be great is if it were breadcrumbed to match the structure:

<https://www.host.com/product/paim/3-0-0/03/1-Create-an-Account>

Is it possible to configure something like this or close. Or at least set a pattern for replacing characters. For example instead of replacing spaces with the + (plus) sing use the - (dash) sign?


Answers:
author: Nic Brough -Adaptavist-
body: No, there's no way to match the urls to breadcrumbs.

You can change the + character, but you'd need to make some changes in the core code, which is not recommended, and it breaks some add-ons.
How to display Info, Tip, Note, and Warning from all subpages?
Asked by Marc Moroz:

Hello and thanks in advance for the help.

Is it possible to collect all of the Info, Tip, Note, Warning messages/macros onto a parent page? Perhaps something similar to the Task Report macro.


Answers:
author: LarryBrock
body: Hi [@Marc Moroz](/t5/user/viewprofilepage/user-id/1156541)

As far as I know, there are no macros for Info, Tip, Note, and Warning like there are for Task Report. One might be able to do something similar with excerpts and labels but I suspect that would not be a trivial amount of work.

--Larry Brock
Cannot create pages
Asked by Keith Leo-Smith:

Hi

i have just purchased and installed Confluence but i cannot create pages, i keep getting the following error

"This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin."

Please assist


Answers:
author: AnnWorley
body: If you would like to edit pages immediately, please try turning off Collaborative editing by setting the mode to Off under Confluence Admin\>Collaborative editing.

To work out why Collaborative editing is failing, please start with this guide: [Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)

Please go through the steps in the guide and let us know what you find on your instance.


Tags: synchrony
How do I fix drop-down menu from Create a Page
Asked by Robert Swan:

With Confluence, I click the + to create a page, and click the Select Space drop-down menu to select my own space, however the list is blank. I've reinstalled Java, I have all IE 11 updates. I've cleared the Cache.

![dropdown.jpg](/t5/image/serverpage/image-id/7640iF95054CF3D4BDBC0/image-size/large?v=v2&px=999 "dropdown.jpg")


Answers:
author: AnnWorley
body: I was able to find your Cloud instance based on your email address. I just on the verge of reindexing your instance when I decided to first check whether the space pulldown would populate on my system. It did for me, so I would like to ask you to check whether any of your colleagues are experiencing the same issue.

To further isolate the issue, if possible, please:

* Try in Chrome or Firefox
* Try from a different network for example, from home or a coffee shop wi-fi.
* Try a different user on your browser.

I look forward to finding out what you find out. :)

comments: author: Robert Swan
body: My colleagues do not see this issue. If I use a different network, the issue repeats. If I use a different computer, the issue does NOT repeat.

I am assuming this is an issue with my computer \& IE, unfortunately I cannot install any other browser on my work laptop. I was wondering if there was something I could reset,


author: AnnWorley
body: Thanks for narrowing it down to your local machine. I assume you already cleared your cache and cookies, etc.

I found articles on resetting IE to default settings as well as running it in "safe mode" without extensions...please give these as try and let us know if it helps:

[How to reset Internet Explorer settings](https://support.microsoft.com/en-us/help/923737/how-to-reset-internet-explorer-settings)

[How to Run Microsoft Internet Explorer in 'Safe Mode'](http://www.dell.com/support/article/us/en/04/sln265764/how-to-run-microsoft-internet-explorer-in-safe-mode?lang=en)


Tags: jira-service-desk
Are other people suddenly seeing a horizontal scroll bar on every code block macro?
Asked by John Price:

This week on Cloud every code block macro I create has an h-scrollbar even if the text is very short. This seems like a reintroduction of a bug from like 5+ years ago. Is it just me? It looks really sloppy in documentation.


Answers:
author: Dan Winkler
body: I noticed it today, too. Seems to only happen on new pages, doesn't retroactively affect pages that have already been created.


Tags: macro
Index pages no longer created in new spaces?
Asked by Johan Persson:

Running Confluence cloud.

Recently I started to notice that for new spaces created I no longer get the automatic index page and shortcut when I use the blueprint for meeting-notes or decisions.

The blueprint for the index page exists but never seems to be created automatically anymore. I can of course add them manually but I thought this was a quite nice time saver.

To my knowledge there isn't even any configuration to turn this feature off.

Anyone else seeing this behaviour? Or can give some pointers where to look to fix this?


Answers:
author: Shannon S
body: Hi Johan,

I've had a look, and it appears this is a known bug:

* [CONFCLOUD-57863](https://jira.atlassian.com/browse/CONFCLOUD-57863)

It was reported about 2 days ago, so we don't have a lot of details yet, so please do watch that case so you can be updated of any changes, including available workarounds. It will also help if you vote on it so we can keep track of the users who have run into the issue.

Let us know if you have any questions.

Kind Regards,  
Shannon

comments: author: Johan Persson
body: Thanks. Seems like it should be an easy fix so let's hope it gets addressed in a maintenance update shortly. Having the entire blueprint index templates broken seems to me a bit more than minor issue.


author: Michael Lichtenstein
body: It's January 2019 and this is still an issue. When will it be fixed?


author: Shannon S
body: Michael,

The bug I'm referring to in my reply was closed in favor of this one:

* [CONFCLOUD-57810](https://jira.atlassian.com/browse/CONFCLOUD-57810) *Unable to create a Meeting Notes Index*

With the amount of cases it seems to be generating, I believe it's only a matter of time. Could you please assist by commenting on that bug with your findings, and placing a vote? That helps us to know how many users are negatively affected by the bug in order to properly prioritize the case.

Thank you for your help.

Regards,

Shannon


author: Samuel Polito
body: Was this Meeting notes Index page issue resolved?


Tags: blueprint
How can I remove a Group from all Confluence Spaces?
Asked by Pontus Axelsson:

Hi team!  
I need assistance with removal of VIEWSPACE_PERMISSION in all Spaces for a specific Group.  
I obtained a script to add/save VIEWSPACE_PERMISSION to all Spaces for a Group.  
This works fine when I run it in Confluence ScriptRunner.  
However, I'm not able to re-write the script successfully for removing the permission.  

I've read the API documentation on this subject but I still cannot get it to work.   
Below is the groovy script I've started out with.

```
import com.atlassian.confluence.security.SpacePermissionimport com.atlassian.confluence.security.SpacePermissionManagerimport com.atlassian.confluence.spaces.Spaceimport com.atlassian.confluence.spaces.SpaceManagerimport com.atlassian.sal.api.component.ComponentLocatordef spaceManager = ComponentLocator.getComponent(SpaceManager)def spacePermissionManager = ComponentLocator.getComponent(SpacePermissionManager)for (Space space : spaceManager.getAllSpaces()) {    SpacePermission spacePermission = new SpacePermission(SpacePermission.VIEWSPACE_PERMISSION, space, 'confluence-administrators')    spacePermissionManager.savePermission(spacePermission)}
```

Please assist me with figuring out how to remove the Group from all Confluence Spaces.  

Thank you!


Answers:
author: Bhushan Nagaraj
body: Hi Pontus,

Please take a look at <https://docs.atlassian.com/confluence/5.9.4/com/atlassian/confluence/internal/security/SpacePermissionManagerInternal.html#removePermission-com.atlassian.confluence.security.SpacePermission-com.atlassian.confluence.internal.security.SpacePermissionContext->


Tags: addon-com.onresolve.confluence.groovy.groovyrunner

scriptrunner
Table Templates
Asked by Eric Swoboda:

Hello,

I try to find a way to create table-templates in Confluence. I don't want a template for a whole Page. Just some tables and charts.

I've searched for a Plugin or something else but I haven't had any success.

Would be great if somebody could help me or give some advise.

Best wishes


Answers:
author: Laura Campbell _Seibert Media_
body: One way to do it could be to use the app [Elements Spreadsheet](https://marketplace.atlassian.com/apps/1212486/) (full disclosure: I work for Elements Apps). You could make all the changes you want (formatting, merging cells, template data, etc), then download and save the file (it's a .ssc extension).

Then when you create a new page or need to insert one of the pre-formatted tables, you can upload the Spreadsheet file in the new location. If you change the initial template, you'd have to re-download it.

Hope that helps.
Can I add a header to a global template?
Asked by Bindu Binesh:

I would like to add a header to the Meeting Notes global template.


Answers:
author: Shannon S
body: Hello Bindu,

Are you referring to the [Meeting Notes Blueprint](https://confluence.atlassian.com/doc/meeting-notes-blueprint-329975386.html)? If so, you can [customize the particular Blueprint](https://confluence.atlassian.com/doc/blueprints-323982376.html#Blueprints-Customizeblueprinttemplates) for a space and add any text you want at the top.

Headers, in particular, are set on either a global or space level.

1. To customize the header for the entire space, go to the space, select on the bottom-left **Space Tools** , then navigate to **Look and Feel \> Sidebar, header and footer**.
2. To customize the header for the entire site, as the administrator, click on the gear icon in the top right, and click **General configuration** . Then, on the left, you can find **Sidebar, header and footer** under **LOOK AND FEEL**.

Therefore, if you don't want the header automatically on every page in a space or every page in your Confluence instance, then you just need to add it as regular text in your Meeting Notes Blueprint.

Let me know if you have any questions about this.

Kind Regards,  
Shannon