youngmon/atlassian-qna huggingface dataset:
The Loop - Meetings
Asked by Nico Georgaki:

Hello,

Belief #2: "Open up your work in progress", has an image that shows a legend with 2 items, one is for Status Report and the other is for Status Meeting. In the After side of the image, it shows 3 grey bars, which according to the legend means a meeting.

But is the methodology not to remove meetings and replace with updates within Atlas software? Or does The Loop suggest we still hold status meetings?

Thanks for your help!

![status meeting.png](https://community.atlassian.com/t5/image/serverpage/image-id/303120iD778E1BD01A71A05/image-size/large?v=v2&px=999 "status meeting.png")


Answers:
author: Andy Gladstone
body: [@Nico Georgaki](/t5/user/viewprofilepage/user-id/5417420) welcome to the Atlassian Community!

I believe what is being demonstrated here is that the status update, if committed to each week in a timely manner, will replace the need for a status meeting while aligning all teams on the same information.

Whereas before the status meeting was only servicing two teams, and another was being left in the dark, the status update is available to all teams - everyone gets the same level of detail from the stakeholder providing the update.

I hope this helps!

comments: author: Andy Gladstone
body: [@Nico Georgaki](/t5/user/viewprofilepage/user-id/5417420) if my answer helped you, kindly mark it as accepted so that others looking for similar content can find and trust it.


author: Nico Georgaki
body: Thanks Andy!
Issue with projects timeline view
Asked by Matteo Marzorati:

Hi,

I'm not sure if this is a bug or it is intended to work like this for the free tier: I have 14 projects, but when I switch to the timeline view only 3 are displayed. Is there a way to see all projects in the timeline?


Answers:
author: Vernon Laquindanum
body: Hi Matteo,

After poking around the timeline view on my end, I've noticed a few things:

* Timeline view excludes projects that are marked completed.
* Timeline view excludes projects that have neither an established start or end date.

Can you confirm whether the 11 other projects have start dates? You can find the start date field on the sidebar of the project page:

![Screenshot 2024-01-24 at 11.33.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302343i046284A6C653845E/image-dimensions/248x342?v=v2 "Screenshot 2024-01-24 at 11.33.44 AM.png")

Let me know---thanks!


Tags: project

timeline
Is there a way to export custom fields?
Asked by Hannah Meneley:

Hi! Reading through some of your documentation (specifically here), it looks like you currently only support exporting native fields. We have upgraded our instance to the standard plan and are trying to export our custom fields. Is that on your roadmap anywhere?

Thanks!


Answers:
author: Vernon Laquindanum
body: Hi Hannah,

Thanks for writing in! Exporting custom fields alongside native fields is a great call, and one that we weren't able to prioritize for the custom fields release. We are always looking for ways to improve and make things better, so I've added this to our ideas backlog to take back to the team and hopefully implement in the near future. If you've got any other feedback or have any other ways we could improve, please let us know.

Thanks!


author: Bob Ouellette
body: Hi Vernon

We were on the "free version" of the product and recently upgraded to the next level to allow us yo get access to "Custom Fields". We really need to be able to extract all fields, including the custom ones in order to get the full value of upgrading to your "pay-for" product. Is there any possible timeline to get this feature through your backlog into the product? We have built an OKR tracking system in your tool and need the extra custom fields to allow us to understand the types, relationships and ownership.

comments: author: Vernon Laquindanum
body: Hi Bob,

I'll double-check with our team on any timelines, but the custom fields feature is still relatively new and we may not have been able to include exporting in the initial release.

I've added your note to the ticket in our backlog as well---the more requests we get for specific features, the better we are at prioritizing things in our backlog.

Let us know if there's anything else we can help with in the meantime, thanks!


author: Nils
body: Hi Vernon,

are there any updates on the timeline regarding the export of custom fields?

Cheers,


author: Vladimir Petrovi?
body: Hi,

For my organization this is very important topic \*Go/No Go with Atlas, and i would like to know when this export of custom fields will be available?

Thanks in advance.


Tags: csv

export
Can I change owner of a goal to someone above my level in org hierarchy?
Asked by VP:

I am trialling Atlas, and setting up projects and goals.

I created a few goals. Atlas automatically assigned me as the Owner of those goals.

I am trying to change the owner of a goal to someone who is a director of a different team, however, changes are not being saved, and the owner is getting reverted to myself.

We have enabled sync of the "Manager" field from our IDP to the teams in Atlassian.

Before enabling "manager" sync from IDP to teams in Atlas, I was able to change the owner of a goal to whoever in the site. I am not 100% sure if this is related.

Can Atlas product admin change ownership of a goal?

I appreciate any help on this?


Answers:
author: Vernon Laquindanum
body: Hi VP,

There shouldn't be any reason you can't change the ownership of the goal to someone else, regardless of their title/leveling. I'll have our team look into this---could you share any screenshots or a description of what happens when you try to set someone else as the goal Owner? For example, does it show the new person in the Owner field after you've selected then, but then it reverts once you hit refresh?

comments: author: VP
body: When I select a new owner and leave the editor, it reverts to myself.

Could this be related to a scenario where a user is granted access to Atlas (already an Atlassian user), but not yet logged into Atlas, and if I try assigning a Goal or a Project to that person it reverts to me?


author: Vernon Laquindanum
body: That's definitely one possibility, are you able to it to someone else (other than the person you *actually* want to assign it to)? That might help us determine if it's a tech problem or if it's a user permissions/access problem.

In the meantime, you can also log a ticket by going to any page in Atlas and clicking the "Give feedback" at the very top of the page. This will help us get our engineer's eyes on it so they can investigate from the backend as well.


Tags: goal

identity-manager

owner
Using Atlas goals and projects with Jira Product Discovery
Asked by Alex Korol:

Hi  
We have been using a free tier for Atlas and Jira Product Discovery. Is there a way to add information from Atlas (goals, projects) to Ideas created at JPD? I was unable to find the configuration parameter to enable it.  
Thanks


Answers:
author: Carlos Garcia Navarro
body: H [@Alex Korol](/t5/user/viewprofilepage/user-id/5409987) ,

Welcome to the Community! This demo may help understand how the integration works: <https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87>

You can add the columns 'Atlas project' and 'Atlas goals' to the JPD ideas. If you don't see these columns available, you may have to request to have the feature enabled. You can comment here to request it: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274>

comments: author: Alex Korol
body: Thank you!


Tags: integration

jira-product-discovery
I can't link a Slack channel to my Atlas project.
Asked by Carlos Garcia Navarro:

Hello,

From Atlas, I'm trying to add a Slack channel in the followers section, but the specific Slack channel doesn't show up as an option. What are the criteria for Slack channels to be searchable and selectable?

I also tried to paste the link of the Atlas project in the Slack channel, but even though I get a success message, no link happens.

What am I missing? Thanks!

![Screenshot 2024-01-21 at 5.24.08?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/301633i747A475B90284700/image-dimensions/246x80?v=v2 "Screenshot 2024-01-21 at 5.24.08?PM.png")


Answers:
author: Nir Nikolaevsky
body: Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) ?

Let's figure this out! I have a few questions to help narrow it down

1. Is the project you're trying to connect a private project?
2. Can you see other channels from the same Slack workspace? Is it only the one channel you're trying to connect that's missing?
3. You mentioned getting a success message in Slack, can you please send a screenshot?

comments: author: Carlos Garcia Navarro
body: Hi [@Nir Nikolaevsky](/t5/user/viewprofilepage/user-id/4387959) ,

I was able to resolve this issue finally! :-). The problem was that there were channels in two different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels.Thanks for all the good questions and suggestions!


author: Nir Nikolaevsky
body: Glad you managed to resolve it and thanks for sharing this with the community! ?


author: Amanda Barber
body: Have you tried using the /atlas command in Slack or /atlas connect \<URL\> shortcut will directly link your Atlas project with Slack?

comments: author: Carlos Garcia Navarro
body: Yes, but it didn't work.


author: Amanda Barber
body: Can you maybe uninstall and reinstall the app in Slack?


author: Carlos Garcia Navarro
body: These are all good ideas. I tried that too, but the problem persists. Are you able to connect the Atlas projects with any Slack channels? I wonder if there are some criteria...


author: Carlos Garcia Navarro
body: Ok, I was able to resolve this issue (with some help) :-) The problem was that there were channels in different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels. Thanks for all the good suggestions!


author: Amanda Barber
body: Ahh, thank you for sharing the resolution!
Adding epic with child tasks to a goal?
Asked by Lisa Ness:

I love the idea around Atlas but am finding it very difficult to manage when there's a whole set of tickets that contribute to a goal. Is there any way to link both an epic AND its child tasks to a goal in Atlas? The only way I can figure out how to do that today is to manually add each individual child task to the goal in Atlas, which is not scalable when a goal could have 5+ epics with 20+ child tasks in each epic to track. Can I bulk add tasks to a goal? Or even better, can all of the child tasks be included automatically when the epic is added? It doesn't seem logical that the tasks that fall within the hierarchy of an epic aren't included in the goal by default.


Answers:
author: Mark
body: Hi Lisa,

Thanks for your feedback! It definitely does make sense to have child issues inherit the goals of their parent epics/initiatives etc. and this functionality is in our backlog. However, I can see downsides to displaying all of those linked tasks on the goal itself; doing so could add a lot of clutter of noise. My feeling is that right solution would be to have child issues inherit a goal connection but probably only show down the epic level on the goal itself. Would that approach work for you?

<br />

Thanks,

Mark

comments: author: Ananth Subramanian
body: [@Mark](/t5/user/viewprofilepage/user-id/1193257) is there a way to do what you suggest?


author: Chris Gachot
body: [@Mark](/t5/user/viewprofilepage/user-id/1193257) bump?
Creating Questions
Asked by Marcus Drzewinski:

How can I create a new question? Once I created the first one and I'm following some topics, I don't see how to create a new question anywhere.


Answers:
author: Cody C.
body: Hey all! Thanks for submitting a ticket for this Paul, and for finding the underlying cause VP. I add a public bug for this, here's the link: <https://jira.atlassian.com/browse/ATLAS-43>. I suggest we all follow along and see how this unfolds.

comments: author: Cody C.
body: [@Paul Mazzuca](/t5/user/viewprofilepage/user-id/5374480) I spoke too soon - after a bit more discussion with the engineering team, I learned that Questions are in the process of being retired, so the inability to submit new questions while following a tag is intended behavior at this point.

People with at least one Question in Atlas would have received some additional communication, so I apologize if this is the first you're hearing about it - but yes, I can confirm this is expected behavior in light of that news.


author: Carlos Garcia Navarro
body: Hi [@Cody C.](/t5/user/viewprofilepage/user-id/4043440) asking questions in the topics section was a great functionality! What's the reason to deprecate it? :-(

What alternative to 'ask a question' in Atlas is suggested by Atlasian?


author: Carlos Garcia Navarro
body: Just checking if there was any update on why this feature was deprecated and if there is any chance to bring it back :-). Thanks!


author: VP
body: Hi,

I have the same question - I cannot see "Ask Question" or a "Question" in the list when I click on the Create button.

How do I create a new question?


author: Laurie Sciutti
body: Hello [@Marcus Drzewinski](/t5/user/viewprofilepage/user-id/293123) \~ do you not see the "Ask a question" button on the main page: <https://team.atlassian.com/updates/questions/foryou> ?

comments: author: VP
body: I think I found an issue, if you're seeing answers on topics you're following, then the "Ask question" button disappears.

If you unfollow topics related to the questions, then the Ask Question appears in the "For you" section. See [this video](https://1drv.ms/v/s!AvESdg0euCzOgqB4rus-OpMIsjYwxQ?e=zsHqiI) for more information!


author: Paul Mazzuca
body: That fixed the issue for me. Thanks! Is this a bug?


Tags: home

question

topic
Full screen for timeline?
Asked by David Exner:

Is there any way or is it planned to add a "Fullscreen" option for the "Display as timeline" feature in Topics?

Or at least, it would be helpful if the timeline would dynamically widen itself.

Also, is it planned (or even already available) to change the display mode from months to quarters, etc.?

Thank you!


Answers:
author: Mark
body: Hi David,

Thanks for your feedback. We definitely do need to build out the timeline functionality, and both a fullscreen mode and a way to change the time increment would be good additions. Whilst these improvements are in our backlog they are not however our focus in the short term.

Thanks,

Mark
Placed in somebody else's Atlas team - how can I get out?
Asked by Dylan Wilson:

I went to create an Atlas team, but it placed me somebody else's Atlas team, my email is "@pm.me" which is Proton, and it looks like somebody else has claimed this and auto-permitting users, so now I'm in their "test" team. How can I get out of their team?


Answers:
author: Mark
body: Hi Dylan,

Thanks for your feedback. So that I can better help you, when say "Atlas team" do you mean a team within the people and teams directory of Atlas or do you mean a new Atlas site that you're attempting to set up?

Thanks,

Mark

comments: author: Dylan Wilson
body: I was attempting to set up an Atlas team for myself for testing, but it placed me in an Atlas team that is owned by somebody else because I am using a shared domain from Proton Mail.   

I have my own domain that I can use, but was just testing out Atlas but it seems like I'm stuck in this persons Atlas team now and can't leave? They aren't active in it so I'm not sure what to do.


author: Michelle
body: I also have this same problem. I signed up for an Atlassian account with my work email address, and it somehow put me into an Atlas site that I cannot leave. I cannot even see who has admin powers for the Atlas site, let alone contact information to ask them to remove me. Why can't users remove themselves from Atlas sites?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to ask them to remove you.

It's rather annoying that someone can claim a potentially shared domain, but I'm not entirely sure that is what has happened, as the claim will need them to have access to the servers behind the domain, which suggests that pm.me has probably been claimed by proton mail.
atlassian start page hangs
Asked by Paul Galbraith:

If I click on the "start page" link from our jira (<https://chargelab.atlassian.net/jira/projects>) it links to [https://id.atlassian.com/login?login_hint=paul.galbraith%40chargelab.co\&prompt=none\&continue=https%3A%2F%2Fstart.atlassian.com%2F](https://id.atlassian.com/login?login_hint=paul.galbraith%40chargelab.co&prompt=none&continue=https%3A%2F%2Fstart.atlassian.com%2F) and then this page in turn redirects to <https://team.atlassian.com/your-work?startRedirect=true> at which point the page hangs with a globe icon in the middle of the page, and nothing more happens, there is nothing other than the globe icon displayed and there is no way to do anything.


Answers:
author: Mark
body: Hi Paul,

Sorry you're experiencing this issue. Unfortunately I'm unable to replicate it, so it may have been fixed. Are you still experiencing it? If so I'd first recommend the usual fixes of clearing your browser cache and restarting. If that doesn't help - which browser are you using? I can then follow up with the developers.

Thanks,

Mark
Is it possible to have a set number of tags?
Asked by Andrew:

Hi Team!

We really like the tags feature especially its power around reporting use cases which will do well for our organisation.

Is it possible to limit the number of tags or control the ability on who is able to create tags?

Our reason are:

* We really like the tag feature and for our use case it will be great in the reporting use cases space.
* We believe that for the tags to be adopted and used for this purpose it would be better to have a set standard in place to keep consistency.
* Without this and keeping it open to all we are going to end up with a tag management problem across the organisation and in the end we feel that tags won't be adopted

If there is no way to do this now and tags are always open to all users then it would be really awesome to add a feature that allows for a limited type of implementation


Answers:
author: Mark
body: Hi Andrew,

Thanks for the feedback. I totally agree with your suggestion! We definitely do need to provide a more centralised way to curate and manage tags. Doing so is in our backlog, so I'll share your feedback with the relevant team and work with them to get these improvements prioritised.

Thanks,

Mark

comments: author: Andrew
body: [@Mark](/t5/user/viewprofilepage/user-id/1193257) Love your work! Look forward to it
I can?t log in my another account.
Asked by J:

I can' log in my account jiwon49580@ujb.es.kr(@user47011147)

400error access_not_configured  
?? ????: response_type=code code_challenge_method=S256 redirect_uri=<https://id.atlassian.com/login/google> state=eyJjc3JmVG9rZW4iOiI4NTQyMDRkMjQ5MTI0ZGQwMWQyZjUyNzc0ODhjNmExNzU3MmY1YWE0NmQzZDNhYTYwNzZlMzUxNjk5OGUxMTQ2IiwiYW5vbnltb3VzSWQiOiJlZDM4ZjhiNy0yMTFlLTJiYTYtZmQwYS1iMDVjNjk4NzNjNDQiLCJxdWVyeSI6Ij9hcHBsaWNhdGlvbj1zYWMmY29udGludWU9aHR0cHMlM0ElMkYlMkZzdXBwb3J0LmF0bGFzc2lhbi5jb20lMkZ0cmVsbG8lMkYmbG9naW5UeXBlPWdvb2dsZUJ1dHRvbiZwcm9tcHQ9c2VsZWN0X2FjY291bnQmc291cmNlPWxvZ2luU2NyZWVuIiwic291cmNlIjoibG9naW5TY3JlZW4iLCJsb2dpblR5cGUiOiJnb29nbGVCdXR0b24ifQ== prompt=select_account client_id=596149463257-9oquqfivs9on8t8erq23c8qso6vk3cp1.apps.googleusercontent.com code_challenge=wouaB-rh0tsC2Od-vjL89890eTNtvkCRWkYw9qL9qnk access_type=online scope=openid <https://www.googleapis.com/auth/userinfo.email> <https://www.googleapis.com/auth/userinfo.profile>


Answers:
author: Mark
body: Hello,

I'm not able to help with questions about account management. The best place to go would be <https://support.atlassian.com/contact/#/> and they should be able to help you.

Thanks,

Mark
How to change the logo in the Atlas page?
Asked by ??:

Hi, I am trying to change the logo on the Atlas app page.

Please advise.

Thanks,

![???? 2024-01-15 125442.png](/t5/image/serverpage/image-id/300518iADC648C70EEB4290/image-size/large?v=v2&px=999 "???? 2024-01-15 125442.png")


Answers:
author: Amanda Barber
body: Hi, [@??](/t5/user/viewprofilepage/user-id/5405235) - I don't believe that is editable. The logo identifies which product you are in, which is helpful to users who work across multiple Atlassian platforms.
Is it possible to change the colour of the status labels? E.g. Completed = Green; on track = blue
Asked by Valerie Turner:

E.g. Completed = Green; on track = blue etc


Answers:
author: nicolevonvon
body: I haven't found any. Really unfortunate because we have 3 tags and Atlas has in it's wisdom assigned 2 the same colour.


author: Mark
body: Hi Valerie,

As the other users note, we don't currently support colour customisation but do intend to add more customisation in general in the future. Is what you need actually customisation, or do you feel it just makes more sense to have on track as blue and completed as green (though we'd probably need to make something that completed but was off track be red)?

Thanks,

Mark


author: G subramanyam
body: Hi [@Valerie Turner](/t5/user/viewprofilepage/user-id/5403019) welcome to the Atlassian community.

I don't think, their is a direct color customization for status labels available in Atlas. Workarounds, like applying card colors or adding emojis or symbols in the status labels, and third-party apps should address your requirements.
Discouraging Contributor rights
Asked by Burak ?elebi:

I wish Contributors can edit the title and description of the ideas they created themselves. I know they can add comments or insights but this is not enough. Contributors should feel free to update their own ideas.

This constraints damages the JPD adoption in our company. It makes hard to collaborate with people in a remote working environment.

I appreciate if you have any suggestions.


Answers:
author: joachim ramberg
body: I agree on the title because it's easy to e.g. misspell or realize a better title later on. Description, yes if it's easy to track changes.


author: Gary Spross
body: I completely agree that the Contributor role is overly restrictive. I feel that editing a ticket that was created by you should be allowed for Contributors.

I was thinking that having manual triggered automation rules would be a workaround for this, but unfortunately it appears that [JPD still doesn't support this](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Access-to-manually-triggered-automation-actions/qaq-p/2462406).


Tags: cloud

jira-product-discovery