youngmon/atlassian-qna huggingface dataset:
PPTSlideServlet Conversion task timing out
Asked by Gary Maxwell:

We are seeing a number of the following messages in our logs:

**\[com.benryan.conversion.PPTSlideServlet\] doGet Conversion task timed out for attachment : XXXXXXXX.pdf now executing in background**

Any ideas to reolve would be great. We are currently running 5.1.1.


Answers:
author: Ryan Goodwin
body: Check the bug reports and solutions here:  
https://answers.atlassian.com/questions/92743/failure-to-convert-pptx-for-within-page-view

comments: author: Mark Symons
body: The linked "bug reports and solutions" question contains two references to issue IDs in JAC... both are for PPT files. This question is about PDF files.

I am seeing these messages in Confluence v5.3.1 for PDF attachments. When uploading an attachment via the Attachment Macro there are 6 of the events for each attachment.

[CONF-30771](https://jira.atlassian.com/browse/CONF-30711) is for the exact same event - but is specific for "diagrams which have cubic Bezier curve" and occurs in conjunction with a Confluence crash. Anyway, CONF-30771 is now fixed, addressed in Office Connector v3.1.3 (which is what I am using).

So, what else could be going on? Has anyone else been seeing the event since upgrading to v5.3.1?

Time to log a new issue in JAC?


author: Marc Carr
body: We are also seeing this in 5.6.5.


author: AndrewP
body: Has there been a resolution on this at all? Seeing it in 5.5.4 as well today.


author: Jositz, Michael (Allianz SE)
body: Same problem here for Confluence 5.5.4. There are many similar open tickets, but in none I can find a real solution...


author: Stephen Gramm
body: Confluence 5.2.5 has the same problem


author: Xiangfei.Li
body: Same situation for PPT in Confluence 5.1.5


author: LeeJungHwan
body: same problem on confluence 5.2.3


Tags: ms-powerpoint
Crucible notifications in Confluence Workbox
Asked by Svante Gustafsson Bj?rkegren:

Hi,

I am setting up Crucible (with Fisheye) right now and I am looking into the notification mechanism in Crucible which is controlled individually in the User Profiles.

I would like these emails sent out from Crucible also to show in the Confluence workbox.

Is this possible? I wonder if someone has made this work.

Rgrds,

// Svante


Answers:
author: lpater
body: Hi Svante.

There currently isn't a built-in feature to create Confluence notifications from FishEye/Crucible.

You could create your own plugin for creating notifications, using a Event Listener plugin module: <https://developer.atlassian.com/display/FECRUDEV/FishEye+Event+Listener+Plugin+Module+Tutorial>

that uses the notifications REST API: <https://docs.atlassian.com/mywork-confluence-host-plugin/REST/1.0.2/>

comments: author: Svante Gustafsson Bj?rkegren
body: Hi Lukasz,

Great! Thanks for your rapid respons! I will give it a try!


Tags: confluence-administration

fisheye-crucible

fisheye-crucible-administration

notification

workbox
Invite a User to Confluence
Asked by David Fresneau:

Hello there,

we have some problems to invite each other to confluence. I m the admin and invited him. So there is no problem for him to work with jira after he joined in. Now when he would change to conluence he get an error "acces denied". I gave him all permissions I found on des admin System.

What could we do? What / Where is the mistake?

Thx in advance

David


Answers:
author: Abdoulaye Kindy Diallo
body: Kindly verify if you have granted the user Application Access to other applications (like JIRA) as well: <https://confluence.atlassian.com/display/AOD/Managing+application+access>

comments: author: David Fresneau
body: That s it! Hmm, actuallly it was easier that I thougt...

Thank you so much!!!

Bye


author: Abdoulaye Kindy Diallo
body: No worries. Feel free to accept the answer for other customers reference !!!


Tags: cloud

confluence-cloud
Attachment history
Asked by Rumceisz:

Hi All,

is there a way to check the history if an attachment has been deleted form a page in Confluence? Can this document be retrieved?

Thanks for the answer!

Cheers,

Rumi


Answers:
author: Renjith Pillai
body: Just a guess: If you have the earlier database backups. The attachments are in the database in Confluence, AFAIK.

comments: author: Jobin Kuruvilla [Adaptavist]
body: Depending on config. You can have it in file system too ;)


author: Renjith Pillai
body: Oh yeah! :)


Tags: confluence-administration
confluence 3.1.1 randomly slows down
Asked by James Lim-It:

Hi. Sometimes, there are times when confluence 3.1.1 is so slow that you cannot access any page. We checked if its a hardware issue or a network issue and its not. It was not like this before. Its as if the more pages we create, the slower it becomes.

Can it be because of too much content or pages or maybe even macro's installed? We have not ruled out hardware issues. We are still running test to fully determin this. But so far all our test on the hardware side seems to pass. Hardisk space in our server is also not an issue.

Any suggestion is much appreciated.

Thanks,

James


Answers:
author: JohnA
body: Hi James,

This is almost certainly related to how much memory is allocated to the application because from the sound of it you have had a steadily growing instance but you haven't increased the memory to the instance. So, you can increase the memory allocation, (assuming your server has sufficient reosurces), by following the instructions in this document: <https://confluence.atlassian.com/display/CONFKB/How+to+Fix+Out+of+Memory+Errors+by+Increasing+Available+Memory#HowtoFixOutofMemoryErrorsbyIncreasingAvailableMemory-Step2:IncreaseAvailableMemory>

I'm confident from the description of your issue that allocating more memory to the instance will resolve this problem so please give it a go.

All the best,  
John
Confluence's Edit is problem by Chrome
Asked by yeun jun-mo:

Confluence's Edit is problem by Chrome.

It used 20% of Edit Box

so, I difficult Confluence's Edit


Answers:
author: Septa Cahyadiputra
body: Please refer to this bug report for detailed information on this issue

<https://jira.atlassian.com/browse/CONF-28415>


author: Christian Czaia _Decadis AG_
body: Hey, please search the forum first. This question has been posted about 10 times :)


author: Harry Chan
body: Update to Confluence 5.1.3 [-](https://www.cloudshards.com/confluencehosting.php) there's a fix or install <https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor-height-fix>


Tags: confluence-administration
how can i delete user
Asked by Henn Ruukel:

i have a user account in our confluence which we dont really use. as we are running at 10 user licence level, i'd like to delete that unused user account and create new one and still to fit int 10 users licence.   

unfourtanelly i cannot find a way to do it. user hd few pages where he had been made edits, so to get rid of those authored contents i copied these few pages. now when i look at the users activity it's empty, but when trying to delete user account i still get an error "this user has authored content"  

any suggestion what i'm doing wrong or where i can see list of authored content still attached to this user if not under his activity?


Answers:
author: Henn Ruukel
body: ok, didnt know that deactivated users are not counted in. this solved problem for me . thnx.


author: BernardoA
body: We usually suggest to just deactivate such user, because it won't cound againsta the license, is pretty simple, it' does not cause any harm and you can active this user when is necessary.


author: Andreas
body: Doesn't a deactivated user count in the max user license level?

comments: author: Daniel Borcherding
body: So long as the user is not a part of any group that has the "can use" permission you should be good to go.

I might recommend creating a "Deactivated" group that does not have any permissions and placing all users you want removed from your license count in this and only this group.


author: Abdoulaye Kindy Diallo
body: You could deactivate the user instead: <https://confluence.atlassian.com/display/AOD/Deleting+or+Deactivating+Users>. For your information: "Deactivated users do not count towards your license count".

Hope that helps !!!


author: Christian Czaia _Decadis AG_
body: Just guessing, does the user have a personal space?

Also check:

[https://answers.atlassian.com/questions/172006/remove-users-who-has-authored-content
https://confluence.atlassian.com/display/CONFKB/How+Do+I+Remove+a+User+Who+Has+Content+Created](https://confluence.atlassian.com/display/CONFKB/How+Do+I+Remove+a+User+Who+Has+Content+Created)

comments: author: Christian Czaia _Decadis AG_
body: BTW I'd also deactivate instead of delete the user..


author: Mick Davidson
body: Jan,

No it doesn't, so you can definitley do that.

If the user doesn't have a personal space, and you've deleted all his content, it might be that he edited a page that someone else created. I'm not sure if that would stop you from deleting him, but it might. Same goes for any comments he made.

Cheers.


Tags: cloud

confluence-cloud
Confluence seems to be resetting it's url
Asked by Zack Loveless:

Basically, I go to Confluence Admin \> General Configuration and change the base url to my new url, however, I go to the addon manager to update some plugins and it's complaining about not being able to access data off my old url. I go back to General Configuration again and see the base url has changed back to the old url... :\|

Both url's are actively pointing to the same location.

I found some similar answers here and one mentioned that I needed to be a member of "confluence-administrators" (wasn't for some reason). My confluence is setup and linked with my jira install (jira being master account manager).

Any help would be appreciated :)


Answers:
author: Zack Loveless
body: So, I seem to have answered my own question.

I noticed that it was resetting the url because of an application link I had setup. It was somehow remembering the link rather than updating the link. :\\


Tags: confluence-administration
Filter Attachments by Label?
Asked by Amanda Crissman:

Is it possible to filter attachments on a page by label? I know it is possible by space but the space is too large and pulls in too many attachments.


Answers:
author: SarahA
body: Hallo Amanda

The Attachments macro offers the option to filter attachments by label. Does that work for you?

<https://confluence.atlassian.com/display/DOC/Displaying+a+List+of+Attachments>

Cheers

Sarah

comments: author: Amanda Crissman
body: Sarah,

Thanks for your answer. I am aware that the Attachments macro allows you to add labels to an attachment. But how, then, do you filter? The only macro I've seen that offers a filter based on label is the Space Attachment macro, but that pulls too many attachments. I would like to filter on a list of attachments for one page, not an entire space.

Thank You,

Amanda
'Attachments' macro: Reduce limit?
Asked by Natalie Grant:

Hi -- I want to preview (on a homepage) the latest attachments from another page (reports). I'm using the attachments macro, which I thought was the best way to do this, but there's no option to limit the number shown (like on other macros, like table of contents or children display). This means that I get a huge list of attachments -- is there a better macro to use than this, or a way to limit the results shown that I somehow missed? Thank you!


Answers:
author: PeterKoczan
body: Hi Natalie,

Unfortunately the [attachment macro](https://confluence.atlassian.com/display/DOC/Displaying+a+List+of+Attachments) does not offer this functionality, neither I know of a plugin that would offer this capability. I believe this would require some customization on your end to achieve this.

Kind regards,

Peter


Tags: cloud

confluence-cloud
Can a migrate content from a Confluence Installed Site to Confluence on demand?
Asked by Mathilde Herdemian:

Hi,

Is it possible to migrate content (a space) from a Confluence Installed Site to Confluence on demand?

Thank you


Answers:
author: SarahA
body: Hallo Mathilde

Here is the documentation that Daniel mentioned:

<https://confluence.atlassian.com/display/AOD/Importing+wiki+data>

Cheers

Sarah

comments: author: Mathilde Herdemian
body: Perfect! thanks Sarah


author: Daniel Borcherding
body: Hello Mathilde,

We have the following resource that shows you how to migrate your content from an installed version of Confluence into OnDemand.

The quick overview is that you will need to upgrade to the version of Confuluence currently in OnDemand. Once you have upgraded you will need to perform and XML space export of the space you want to export. From there you can import that data into your OnDemand instace.

If you have any questions about this process, please let us know.

comments: author: Mathilde Herdemian
body: Thanks Daniel - Where can I find the detailed resource please?


author: Mathilde Herdemian
body: Perfect. Thanks Sarah


author: Mathilde Herdemian
body: Thanks Daniel - Where can I find the detailed resource please?


author: Daniel Borcherding
body: Hello Mathilde,

We have the following resource that shows you how to migrate your content from an installed version of Confluence into OnDemand.

The quick overview is that you will need to upgrade to the version of Confuluence currently in OnDemand. Once you have upgraded you will need to perform and XML space export of the space you want to export. From there you can import that data into your OnDemand instace.

If you have any questions about this process, please let us know.
Using Virtual Machine to host Application and/or Oracle Database?
Asked by Matt Uebel:

Does anybody use a virtual machine as the Confluence application server, or also the DB? (using Oracle).  

If so, how much testing did you do and how large is your environment?


Answers:
author: Harry Chan
body: We deploy most instances to clients of all sizes as a virtual machine. Works fine and performs great. Postgres is preferred. Oracle works though[.](https://www.cloudshards.com/confluencehosting.php)

What specifically do you want to know?

comments: author: Matt Uebel
body: looking for any weird considerations that would separate a virtual install from a physical one.


author: Tiago Comasseto
body: Hi Matt,

We have this documentation for [JIRA on VMware](https://confluence.atlassian.com/pages/viewpage.action?pageId=312740794) which has a lot of good tips. It refers to JIRA, but it as applies to Confluence.

Cheers


Tags: confluence-administration

database

oracle

virtual-machine
Does anybody use a NFS to host Confluence Attachments?
Asked by Matt Uebel:

I am in the beggining stages of a Confluence implementation, and we would like to use a NFS to host the attachments. Does anybody currently use this method? If so, what pitfalls have you encountered. Otherwise, what mechanism do you use for attachment storage? It seems to be a big consideration in general.


Answers:
author: Matt Uebel
body: I have been using NFS for attachments for the last few month swith no perceived ill effects.


author: Radu Dumitriu
body: Don't use NFS, that's for sure.

comments: author: Matt Uebel
body: Have you had any specific issues?


author: Radu Dumitriu
body: There are some questions that may help:

[https://answers.atlassian.com/questions/5437/can-confluence-be-configured-to-store-attachments-on-a-san-or-nas](/questions/5437/can-confluence-be-configured-to-store-attachments-on-a-san-or-nas)

[https://answers.atlassian.com/questions/175843/using-confluence-with-nfs](/questions/175843/using-confluence-with-nfs)

Additionally, you may want to look at: <https://jira.atlassian.com/browse/CONF-9335> (still unresolved)

The official page: <https://confluence.atlassian.com/display/DOC/Attachment+Storage+Configuration>

My personal experience (which is limited) is that NFS can add performance pain.


author: Matt Uebel
body: Can you edit your answer to include the above info?


Tags: attachment

confluence-administration

file-system

nfs

storage
macro recording
Asked by Alexander Theiss:

We want to create our macros that f.e. create new row in a table and automacially ad predefined contents (f.e. othe macros that already exist in confluence) to avoid to recreat similar rows manually every time


Answers:
author: PeterKoczan
body: Hi,

Can you please explain your requirement here in a bit more detail? For the first reading, I'd go for the SQL plugin: <https://marketplace.atlassian.com/plugins/org.swift.confluence.sql>

However, this is not likely to be used in an user macro. Please explain the use-case of the above and maybe we can point you to a different approach for the same solution.

Kind regards,

Peter


Tags: confluence-administration
Is there a way to subscribe to labels in Confluence?
Asked by Johan Ferner:

Hello.

You can subscribe to a space or to a blog. Is there a way to subscribe to a label and get a summary email or immediate emails from confluence?

Thanks,

Johan


Answers:
author: Daniel Borcherding
body: Hello Johan,

This is not yet a functionality of Confluence. My first thought would be to create a page with the label macro and add yourself as a watcher to this. However, content aggregated in the label macro is only available on view.

The RSS Feedbuilder is a good option if you want to receive your notifications outside of Confluence.

If that will not work for you I have created the following feature request.

<https://jira.atlassian.com/browse/CONF-29616>

Please visit and vote on this issue to improve it's chances of being rolled into a future version of Confluence.


author: Matthew J. Horn
body: sorry, I haven't played with it enough.


author: Matthew J. Horn
body: This might be your ticket, then:

<https://confluence.atlassian.com/display/DOC/Using+the+RSS+Feed+Builder>

It appears to have some support for labels.

comments: author: Johan Ferner
body: Yes I saw that already. But I actually want emails sent out. And the feed builder doesn't support that correct?


author: Johan Ferner
body: Exactly! Labels seem to be RSS feed oriented from what I understand right now...


author: Matthew J. Horn
body: I assume what you are asking is if you can get an email any time a particular label is applied to a new page, or if any page that has a label you want to watch changes?
How so I stop a line of code from inserting itself on a user's save?
Asked by A. M. Alfaro:

I've watched the user make their edits and they aren't doing anything I can see that would insert this piece of code: \<br class="confluence-link"/\> . However, when we review the page afterwards, there's a paragraph spacing added to one of the panels which they didn't touch and in the panel they edited that code is suddenly there. It's invisible in the editor and just acts like a line that can't be deleted. What is this and how can we stop it?


Answers:
author: A. M. Alfaro
body: Sorry, I see I wasn't clear. The page has several panels but the code only appears when a user deletes the first line of that specific panel.

We discovered today that the only way it doesn't happen is if one goes directly to the Source Editor to make their deletion. After applying that change, any other changes can be made in the Rich Text Editor.

To me, this is not ideal because it shouldn't be happening. If it should, it would happen in every panel every time the first line is deleted.


author: Matthew J. Horn
body: If I understand you correctly, this type of "artifacting" is caused when a user edits a page and adds or removes lines, and even when they copy paste text. Just about every action gets wrapped in some kind of markup such as \<div\>, \<span\>, \<br\> and other tags.

These are "invisible" in the text editor, but you can view them, and remove them, by using the Source Editor plugin.
Wiki markup issue when creating confluence page from python script
Asked by Quentin Rubis:

Hi,

I have a python script to create a confluence page and put some content in it.

With raw text there's no problem, but when i want to add some chart or tables using wiki markup, confluence text editor consider it as raw text.

For example, manually adding the below code in a wiki markup box will display a chart from a xlsx file. If you do it as raw text and just copy/paste, no chart will appear, just the text.

```
{chart:type=line|3D=false|title=My Title|dataDisplay=true|width=900|height=300|showShapes=false|categoryLabelPosition=up45|legend=true|yLabel=Seconds|dataOrientation=vertical}{viewxls:name=myFile.xlsx}{chart}
```

So my question is, what do I have to had for Confluence to understand that i want a markup format?

Thx


Answers:
author: Bob Swift (personal)
body: You need to convert it to storage format (convertWikiToStorageFormat) or use storage format for the text.

For those looking at this question that don't want to do programming, [Confluence Command Line Interface](https://bobswift.atlassian.net/wiki/display/CSOAP) handles all this including default handling of wiki markup conversion.

<br />


author: Peter Arwanitis
body: If I understood you right, you want to paste Python generated tex (including wiki markup) into a confluence wiki page?

Manual copy/paste?

From the menu use insert =\> markup (or ctrl-shift-d) to get a box, to paste your markup into.

I know, this is an old question, but maybe somebody else stumble upon it :)

What I was searching for, was:

a) use Confluence Wiki markup language for an own flask based wiki project (instead of markdown)

b) how to programmatically insert wiki pages into confluence with Python.

regards

Peter

(=PA=)
Remove sidebar in a direkt link to a Confluence page
Asked by IK:

Hi,

Is there a way to temporarily remove/disable the sidebar from the documentation theme by use of an URL?

Reason is: We want to use single Confluence pages in "help" popups. The sidebar takes to much space in that case.


Answers:
author: Mario G?nter
body: Hi Idris,

try this! It helped for me!

<https://answers.atlassian.com/questions/15302461>

Cheers, Mario


author: PeterKoczan
body: Hi,

I believe the following answers thread will be helpful for you in this case: [https://answers.atlassian.com/questions/3308/how-can-i-hide-the-left-sidebar-on-some-pages-when-using-the-documentation-theme](/questions/3308/how-can-i-hide-the-left-sidebar-on-some-pages-when-using-the-documentation-theme)

Kind regards,

Peter


Tags: side-bar
Merging Cells while creating template
Asked by Anders Nilsen:

Hi,

I've just started using Confluence and im trying to create a template now.. The problem is i cant find out how to Merge cells with wiki markup?

I want to create a table with 1 collumn with the header and 2 rows with 2 columns under that..

So instead of:

\|\|Header\|\| \|  
\| \| \|

I watn it to be:

\|\| Header \|\|  
\| \| \|

Any ideas?


Answers:
author: Anders Nilsen
body: No answer to this? Isn't it possible to merge cells within the global template?


Tags: markup

table
Confluence Top Menu Navigation
Asked by Sabaki:

Hi,

I want to use the menu which is on the left side of [http://confluence.atlassian.com](http://confluence.atlassian.com.) and whose icon is 3 lines.

How can I do that?

Regards,


Answers:
author: Bhushan Nagaraj
body: Hi Sabaki,

Go to Confluence Administration and find Application Navigator.

You can add and remove links here.

Cheers

Bhushan


Tags: confluence-administration
Bulk user load
Asked by ttran-au:

Hi,

Is there a way to bulk load users into Confluence-ondemand?

thanks,


Answers:
author: Michael Knight
body: There's currently not a way to do this with a Confluence-only OnDemand instance, but you can [contact Support](https://support.atlassian.com) and provide a CSV file with the data and we can import it for you.

Note that the format of the CSV file must follow the format as described in <https://confluence.atlassian.com/display/CROWD/Importing+Users+from+CSV+Files>

comments: author: ttran-au
body: thanks for that, for this process, is it possible to ensure the users do not receive the welcome email?


author: Michael Knight
body: Yes -- in fact we cannot send out the welcome email using this method.


author: ttran-au
body: thanks.


Tags: cloud

confluence-cloud