youngmon/atlassian-qna huggingface dataset:
How to log in to Confluence with a URL?
Asked by Roger Brouwer:

I'd like to access my help documentation in Confluence from an application I've built. I'd like to configure a button in the application (e.g. "Help") to send a URL to my Confluence (server) instance that will log in and take me straight to the home page without displaying the login dialog. How can this be done?


Answers:
author: Fanny Tastet
body: Hi Roger,

It has been a few years since you posted that question ;) ... I would be delighted to know if you managed to configure that Help button and log in automatically into Confluence ? I am having exactly the same issue and I am not finding any answers...

Thank you !


author: Aaron Shapiro
body: Why is it so damn hard to just log directly into Confluence? I try to get people access and they wind up getting dropped in Jira. But I don't give them access to JIRA!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm so over your cloud version.


author: Dave Szabo
body: Did you ever find a solution to this? I am looking to accomplish the exact same thing.

comments: author: Roger Brouwer
body: Hi Dave,

No, not yet.


author: Fadoua
body: Morning Roger,

You are looking to achieve two different things here:

* Depending on the Application you built, you may have to look for a plugin so that Confluence can talk to your Application.
* You will have to enable SSO so that you don't have to log in again, please click [here](https://confluence.atlassian.com/crowd/overview-of-sso-179445277.html) as I found this page very helpful when I wanted to try SSO myself.

Best of luck!

comments: author: Roger Brouwer
body: I'm not sure this answers my question. I'll try to explain what I'm looking for:

I'd like my app to search for a text string in a space on our Confluence server using a query URL. For example:  
https://\<my_confluence_url\>/dosearchsite.action?cql=siteSearch+\~+"\<search_terms_here\>"+and+space=\<space_key\>  

But, if I am not logged in to Confluence, can I also include my login credentials in the query URL?


Tags: confluence-server

server
Obtain license for old Confluence version
Asked by Jogger:

Hi there!

I have Confluence server 2.10.4. I would like to upgrade to latest Confluence.

How can I get new license (maybe online) to be able upgrade my old server?

WBR

Andrew


Answers:
author: Nic Brough -Adaptavist-
body: Go to my.atlassian.com and you'll be able to purchase a new one.

comments: author: Jogger
body: Thank you!
Space for a team enviroment
Asked by Antonius Geurts:

I am in need of some guidance on setting up a space for our team. Would like to set it up under LPRAB-DGPLAR - Ontario Region - Excise Duty. In addition, HQ is creating one and would like to use the similar format. My phone number at work is 905-572-4010 and my name is Tony Geurts.


Answers:
author: miikhy
body: Hi Tony,

Community might not be the place you wanted to reach for your request. seems like you're having questions on your internal Confluence Structure and details which you should share directly with your application admins.

Please correct me if I'm wrong, I'll be more than happy to help!

Cheers

comments: author: Antonius Geurts
body: I am trying to create a space for our team and I will be one of the admins for this new space. Therefore, I am reaching out and not sure who can help me build this space.


author: miikhy
body: Community is for all Atlassian customers and your request is related to your own instance of Confluence. That's why I think you're not at the right place.

Can you try http://{your.confluence.url}/contactadministrators.action ? that would give you a form to contact your instance admins.

Cheers


author: Antonius Geurts
body: Ok, thank you.
Whitelist (IP address) for confluence and trello
Asked by Julio H.:

I use bitbucket, and there is a security option to whitelist for IP address.

I find it very useful, and I am consider start using confluence and trello.

Do anyone knows if they have this option??


Answers:
author: Rudolph Braun
body: Is there now a security option to whitelist for IP addresses in Trello? If not, are there any plans by Atlassian to implement this option in Trello?

Rudi


author: Kesha Thill
body: Hi [@Julio H.](/t5/user/viewprofilepage/user-id/1437495) !

I know this was a few years back, but I wanted to give you an update on your request above. We've recently launched a beta program for IP allowlisting that's available for Confluence, Jira Software, and Jira Service Desk Cloud Premium customers and evaluators. If you're still interested, you can learn more about the feature and how to enable it by visiting our documentation for IP allowlisting [here.](https://confluence.atlassian.com/cloud/ip-allowlisting-998658750.html)

Please reach out if you have questions!

comments: author: Julio H.
body: Is there any discount for the long waiting?

Confluence standard has it too or only premium?


author: Shannon S
body: Julio,

According to the documentation that Kesha shared:  

> IP allowlisting is available with Premium plans for Jira Software, Jira Service Desk, and Confluence. Learn more about [Jira Cloud plans](https://confluence.atlassian.com/adminjiracloud/jira-cloud-plans-972338880.html) and [Confluence Cloud plans](https://confluence.atlassian.com/confcloud/confluence-cloud-plans-972334171.html). IP allowlisting is currently in a beta state.

Therefore, I believe this will be a premium-only feature.

Let us know if you have any questions about that!

Regards,

Shannon


author: Shannon S
body: Hi there,

For Confluence Cloud, it's not yet possible. Have a look at this feature request:

* [CLOUD-2636](https://jira.atlassian.com/browse/CLOUD-2636) Allow customers to configure IP whitelist

For Trello, I'm not as familiar but they do have domain whitelisting:

* [Trello: Domain Whitelisting](https://help.trello.com/article/1085-domain-whitelisting)

Regards,

Shannon


Tags: cloud

confluence-cloud

trello
We are facing "libjli.so" error
Asked by NFN Labs:

Couple of days we have faced blank page issue, when I try to restart the tomcat got this issue and unable to backup the data also.   

We have changed the java path and faced context path issue, that is creating one another issue, so we want backup the confluence db. check our mysql db, but we can't see confluence DB. we found db folder also "/var/atlassian/application-data/confluence/database".

Error : "/opt/atlassian/confluence/jre//bin/java: error while loading shared libraries: libjli.so: cannot open shared object file: No such file or directory"


Answers:
author: Shannon S
body: Hi there,

It sounds like it could also be permissions related. Did you have a look at this thread for a few other suggestions?

* [libjli.so issue in confluence installation](https://community.atlassian.com/t5/Confluence-questions/libjli-so-issue-in-confluence-installation/qaq-p/198433)

Regards,

Shannon

comments: author: NFN Labs
body: It used to work earlier. This problem is happening for the last couple of days. We tried the following command from the link shared above

```
cd confluencesudo chmod a+x atlassian-confluence-6.0.5-x64.binsudo ./atlassian-confluence-6.0.5-x64.bin
```

Thanks for your quick reply.


author: Shannon S
body: Thank you!

Could you let me know which distribution of Linux you are running?

In addition, can you try typing **mount** and let us know what comes up?

Regards,

Shannon


author: NFN Labs
body: Issue fixed, [issue with port number](https://confluence.atlassian.com/kb/changing-port-that-your-atlassian-application-listens-on-834000041.html)

Thank you!


author: Shannon S
body: Thank you for letting us know! Glad you were able to resolve it.

Regards,

Shannon


Tags: confluence-server

server
Jira and Confluence integration
Asked by Patrick Jutzi:

Hi

I have a question about the Jira and Confluence integration.

I install jira and confluence, and now i want to connect Confluence to the jira System.

I can reach with a Ping the Jira Server from the confluence system. But now i have a little problem with the settings:

Consumer-Basis-URL:

Jira Administrator-Login {#toc-hId-1816537969}
----------------------------------------------

Username:

Password:

Erweiterte Optionen {#toc-hId--735618992}
-----------------------------------------

Consumer-Basis-URL:

Benutzergruppen:

Where can i find this information to fill in?

kind regards Patrick


Answers:
author: jairo cabello
body: I believe you need to enter there a username/password with admin rights in JIRA. If you have access to JIRA as an administrator, you can use your account, or create an account.  

[Although I would recommend using oAuth :)](https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html)

comments: author: Patrick Jutzi
body: Hi

I insert the User(with admin rights) which i have and also the IP adress from the Jria server but i have always this error message in german:

Es konnte keine Anwendungsverkn?pfung zwischen dem Jira-Server und dem Confluence-Server hergestellt werden. Weitere Informationen finden Sie in der Anleitung zur Fehlerbehebung in unserer [Dokumentation](https://docs.atlassian.com/confluence/docs-69/Connecting+to+Crowd+or+JIRA+for+User+Management).

kind regards Patrick


author: Danyal Iqbal
body: Have a look at the logs. Something went wrong (plenty can go wrong here). There is no way forward without inspecting the log here :)


author: Patrick Jutzi
body: I cant find any log.

Maybe also a improtent information. The confluence setup isn't finsih i am at the moment by this step (see screenshot) and i choose connect to Jira.![confluenceuser.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/23099iE118A9AD69DB84D7/image-size/large?v=v2&px=999 "confluenceuser.JPG")


author: Danyal Iqbal
body: Verbindung zu Jira herstellen\>Enter login credentials for jira-administrator and proceed\>Check the log ( `<confluence-home>/logs/atlassian-confluence.log). There might be an SSL handshake exception in the logs since you able to ping jira, I suspect that SSL certificates are missing in your environment.`


Tags: confluence-server

jira

server
Jira and Confluence integration
Asked by Sven:

Hi Community,

I have a Problem linking Confluence with JIRA Core. I've installed both applications and everything is working fine. I've put both applications behinde a reverse SSL Proxy as described in the Installation Manual and this is working fine as well.

Now I have the following Scenario:

<http://servername.mydomain.local:8090> for Confluence

<http://servername.mydomain.local:8080> for Jira

I've created cNames and using Rewrites (like in the Manual) to reverseproxy These applications behind

<https://jira.mydomain.local>

<https://confluence.mydomain.local>

Now when I try to do an application Link and Point Jira.mydomain.local to <https://confluence.mydomain.local> this is not working, because there seems to be no Response (and vice versa).

When I try to do an application Link and Point to servername.mydomain.local:8080 it is working but - of Course - the base URL is wrong and it won't accept the link.

What am I missing or doing wrong?

Any Feedback is appreciated - Thanks and best Regards...


Answers:
author: Marc Jason Mutuc
body: You need to check the Application Links configuration in both. They have to have the same authentication process.

comments: author: Sven
body: Hi Marc,

thanks for your Feedback!

I am Aware of this but if I add them manually it won't work. Both Applications use the "same" authentication base. (3rd Party LDAP) which is working fine.


author: Grigory Salnikov
body: Hi!

It looks like the application can't resolve names. Try to use *nslookup* to verify that you can resolve names correctly. And if you don't try to add corresponding records directly to your *hosts* file.

Also, have a look at the applications' logs. There may be additional useful information.

comments: author: Sven
body: Hi Greg - thanks for the Reply.

Name Resolution is working fine, but this is a CNAME not an A entry, could this be the Problem?

The new URL Dialog always fail with "No Response was received from the URL you entered. IT may not be valid. Please fix the URL below, if needed, and click continue.

If I try to manually add both, no sync is possible.

Nothing suspicious in the log files dir...


Tags: confluence-server

server
How to include an iframe in a Confluence page?
Asked by Bhakti Paranjpe:

Hi,

I want to add an iFrame link from JIRA Portfolio into a Confluence page.

```
<iframe src='https://jira.srv.<company_name.com>/secure/PortfolioSharedReportView.jspa?r=lydy9&t&e' width='640' height='400' style='border : 1px solid #ccc;'></iframe> 
```

I do not have the iFrame macro in my Confluence. I used HTML macro within which I pasted the iFrame link. But all that I see is an empty white box in preview and after saving.

Is there a way to add this link to Confluence page?

TIA,

Bhakti


Answers:
author: Igor M.
body: Hello,

There is a security header added to protect against clickjacking, that prevents Jira or Confluence pages from being displayed in an iframe inside HTML macro. You can disable clickjacking protection by following [Confluence page does not display in an iframe](https://confluence.atlassian.com/confkb/confluence-page-does-not-display-in-an-iframe-827335781.html) KB, but we do not recommend it for security reasons.

Alternatively, you can use some third-party plug-ins instead of HTML Macro without compromising security, like [this one](https://marketplace.atlassian.com/apps/1215813/iframed-embed-iframes-for-confluence?hosting=server&tab=overview&_ga=2.87984216.1566110623.1527487236-543923426.1525846399)

See [How to put an iFrame into Confluence](https://confluence.atlassian.com/confkb/how-to-put-an-iframe-into-confluence-598837531.html) for more details.

Regards,

Igor


Tags: confluence-server

server
???????
Asked by zhang minglong:

Synchrony failed to start![TIM??20180528180130.png](https://community.atlassian.com/t5/image/serverpage/image-id/23048iC5D56195D23D8CF1/image-size/large?v=v2&px=999 "TIM??20180528180130.png") {#toc-hId-1816536726}
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Moses Thomas
body: [@zhang minglong](/t5/user/viewprofilepage/user-id/1435432)Most people here don't speak Chinese , i suppose please could you change the language to english at least so that we can help ?

Best!

comments: author: zhang minglong
body: Thank you for reminding me? I have changed the language to English


author: Moses Thomas
body: [@zhang minglong](/t5/user/viewprofilepage/user-id/1435432)I three proposition for you to try,

1. Restart Synchrony first and see whether the error goes away

2. Follow the documetation here and there could be several reasons to why it is not working and then try to fix it <https://confluence.atlassian.com/conf63/troubleshooting-collaborative-editing-929729961.html?_ga=2.184781482.22257118.1527175542-472483442.1517512418>

3. If you are not able to fix it you may want disable it.

Best!


author: zhang minglong
body: Thank you for helping me.


author: Moses Thomas
body: [@zhang minglong](/t5/user/viewprofilepage/user-id/1435432)if solution helped please click the accept solution so that others could use the solution in the case of similar issue.

Best!
Service Desk to provide resources
Asked by Jarrod Neven:

Wish to use Service Desk for external customers to be able to download documentation.

The knowledge base via confluence only seems to allow access when searching. Need to be able to list the confluence pages so the user does not search for it.

Would even be happy if there was a way of adding in external links, to dropbox downloads. This would be better than nothing.

Any ideas?


Answers:
author: Shannon S
body: Hi Jarrod,

The issue is due to the fact that you need to have an Atlassian account to access Confluence. Have a look here:

* [JSDCLOUD-4901](https://jira.atlassian.com/browse/JSDCLOUD-4901)

> If you need your customers to **directly** access Confluence to browse through KB articles, you can either:

1.
   > Make your space anonymous-accessible. This will mean that anyone will be able to browse your KB articles without needing to log in. If you are experiencing issues as described in [CONF-30161](https://jira.atlassian.com/browse/CONFSERVER-30161 "Allow unlicensed, authenticated users to have anonymous read only access") then please make sure you have linked your space to a JIRA Service Desk project via Project Settings ? Knowledge Base as this fixes the problem.
2.
   > If you do not want to make your space anonymous accessible, ie. you want customers to explicitly log in before they can see Confluence, then you must convert your customer user accounts to Atlassian accounts. You can convert them yourself using the instructions on [https://confluence.atlassian.com/cloud/select-the-right-account-for-your-jira-service-desk-customers-873871210.html](https://confluence.atlassian.com/cloud/select-the-right-account-for-your-jira-service-desk-customers-873871210.html "Follow link") or you can file a support ticket and our support can bulk migrate your customer accounts to Atlassian accounts. Having an Atlassian account does not consume a license.

I hope this helps! Let me know if you have any questions.

Shannon


Tags: cloud

confluence-cloud

jira-cloud

jira-service-desk-cloud
I want to know if following list of mobile devices is available in SauceLabs?
Asked by Prerna Bhise:

Hi SauceLabs Team,

I need to know if following devices are available in SauceLabs. Also if you have simulators/emulators available for the same. Today the website ++<https://saucelabs.com/devices>++ is very slow, rather is not displaying the device list at all.

**iOS Devices**

**Phones supported by iOS 11**

iPhone 5S

iPhone 6 and 6 plus

iPhone 6s and 6s plus

iPhone SE

iPhone 7 and 7 plus

iPhone 8 and 8 plus

iPhone X

iPhone 5 (not supported by iOS 11)

**Tablets (Supported by iOS 11)**

iPad Air

iPad Air2

iPad 5th Gen

iPad Pro - all versions

iPad Mini 2

iPad Mini 3

iPad Mini 4

(Note: I didn't see simulator available for iPad Minis. Do we have real device available for iPad Mini 2, 3 \& 4)

**Android Devices**

**Phones**

Phone Samsung Galaxy Grand Prime (C) (D)

Phone Samsung Galaxy S8 (D)

Phone Samsung Galaxy S7 Edge

Phone Samsung Galaxy S7

Phone Samsung Galaxy S6

Phone Samsung Galaxy S5

Phone Samsung Galaxy Note 5

Phone Motorola Z Play (C) (D) (Released 2016, 6.01)

Phone Motorola Moto X Pure (2015) (D)

Phone Google Pixel XL (Released 2016, 7.1)

Phone Google Pixel (Released 2016, 7.1)

Phone Google Nexus 6P (Released 2015, 6.0)

Phone Google Nexus 5X (Released 2015, 6.0)

Phone Google Nexus 6 (Released 2014, 5.0)

Phone HTC 10 (D) (C)

Phone LG G6 (D) (C)

Phone LG G5 (D)

Phone LG G4 (Released 2015, 5.1)

**Tablets**

Tablet Google Nexus 9 (2014) (D)

Tablet Nvidia Shield (2014) (D)

Tablet Dell Venue 8 7000 (2014) (D)

Tablet Sony Xperia Z4 Tablet (C) (D)

Tablet Sony Xperia Tablet Z2 (2014) (D)

Tablet Samsung Galaxy Tab S2 (D)

Tablet Google Pixel C

Windows Surface Tablet


Answers:
author: Igor M.
body: Hello,

I believe your question might have been put in the wrong Community, this is a community for Atlassian products, for SauceLabs you can go to <https://support.saucelabs.com/hc/en-us/community/topics>

Do you have any Confluence or Atlassian related questions?

Regards,

Igor


author: Prerna Bhise
body: Hey Igor,

Sorry about that. I have raised this question to sauceLabs team.

Thanks,

Prerna


Tags: cloud

confluence-cloud
Automatically append wildcard "*" to search term in extended results?
Asked by Ralph J?ger:

Is there a way to automatically show results of all words starting with the term in the extended results without adding the wildcard "\*"?


Answers:
author: Shannon S
body: Ralph,

It is not possible to configure the default behavior of Confluence search.

I did find a feature request similar to your need here:

* [CONFSERVER-5338](https://jira.atlassian.com/browse/CONFSERVER-5338)

I've commented on the Atlassian level with this question and the exact scope you want to configure, but please feel free to vote on that case and comment there with your needs and usage case.

Thank you for your understanding!

Regards,

Shannon


author: Ralph J?ger
body: Thank you Shannon for this reply.


Tags: confluence-server

server
how can I change my page layout?
Asked by LYY:

![TIM??20180527165935.png](/t5/image/serverpage/image-id/23014iE54A24973C0E79A0/image-size/large?v=v2&px=999 "TIM??20180527165935.png")Just like hybrid in the picture.


Answers:
author: Moses Thomas
body: [@LYY](/t5/user/viewprofilepage/user-id/1204391)please see documentation <https://docs.atlassian.com/aui/7.8.0/docs/page.html>

Best!
Can you run robohelp office 2017 generated webhelp output from a confluence/jira platform?
Asked by Helen Slater:

Need platform to publish webhelp output with access for large audience.


Answers:
author: Nils Bier _K15t_
body: Hi [@Helen Slater](/t5/user/viewprofilepage/user-id/1433748),

Confluence is a collaboration platform to create content collaboratively.

Have you thought about moving your content from Robohelp into Confluence, and then continue to author your help content from within Confluence?

Cheers,  
Nils

comments: author: Karla Marsh
body: Yes, that's what we would like to do. Is there a widget that can import the files from RoboHelp? Or do I have to upload each of the HTML topics individually?

And then after it's created/updated in Confluence, I know I can share individual topics, but I can export "a help file" from it? (e.g., for in-application help, like server-installed WebHelp.)

Karla


author: Nils Bier _K15t_
body: Hi [@Karla Marsh](/t5/user/viewprofilepage/user-id/3379529)

There's no widget I'm aware of that helps with importing from RoboHelp.

Confluence comes with a MS Word import functionality out of the box, but it looks like RoboHelp can't export to Word.

If you can somehow manage to get your content into Confluence, you could then export it using our [Scroll HTML Exporter](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence) to create a static HTML export. Those files could then be bundled with your software. Using the [Page Key functionality](https://help.k15t.com/scroll-versions/latest/use-page-keys-110528323.html) of Scroll Versions you can then also link to a specific topic and provide context-sensitive help.

Both [Scroll Versions](https://marketplace.atlassian.com/apps/1210818/scroll-versions-for-confluence?hosting=server&tab=overview) and [Scroll HTML Exporter](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence) can be trialed for free via the Atlassian Marketplace.

Please note, however that both apps are only available for Confluence Server.

I hope this helps. Please feel free to reach out to us via [support@k15t.com](mailto:support@k15t.com) if you have any additional questions, or more concrete questions regarding the functionality of any of our apps. We'll be happy to help.

Best,  
Nils


Tags: ms-office

robohelp
Excluse contentBody from Confluence search
Asked by Sanaa Marmar:

Hello everyone,

Is it possible to exclude contentBody from Confluence search? When introducing terms like VPN in the JIRA Service Desk Customer Portal search box, we wanted to get only Confluence pages with VPN in title or labels but ot in the page body.

Best regards!


Answers:
author: Igor M.
body: Hello,

When using Confluence search, you can search specifically for titles from advanced search options as described in [Confluence Search Syntax](https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html#ConfluenceSearchSyntax-Titlesearch) :

Title search {#toc-hId-1816538925}
----------------------------------

To search for pages and posts with certain words in the title, use the **Add a filter** option at the bottom left of the page and choose **With title**. Enter the words you're looking for, in any order, and hit enter.

comments: author: Sanaa Marmar
body: Hi Igor,

I thinks that Academia needs to limit the search from JIRA Service Desk Customer portal!

Best regards!


Tags: jira-service-desk