youngmon/atlassian-qna huggingface dataset:
'Create Space' button shows up, while the user doesn't have rights to 'Create Space'.
Asked by Marcel van der Vliet:

Fortunately it doesn't create a new space (just gives you a spinning wheel), because the only group the user is part of does not have the right to create spaces. It would be better if the button was not displayed.

BTW global permissions are set up correctly.

![Create Space.png](/t5/image/serverpage/image-id/55910i8CBB57CC95EBE6DB/image-size/large?v=v2&px=999 "Create Space.png")


Answers:
author: Marcel van der Vliet
body: The answer: It is a bug, but with a low priority and harmless.


author: Dominic Lagger
body: Hi [@Marcel van der Vliet](/t5/user/viewprofilepage/user-id/1788619)

I think, this is just the first time you looged in.

If the user edit some content, the page will show the recent work.

I agree with you, that this is not very good that this option is displayed to the user.

Hope this helps.

Regards,

Dominic

comments: author: Marcel van der Vliet
body: Hello Dominic,

I'm not familiar with this community board. But I agree: it's a bug. I don't know how to report bugs (I also agree this is probably a very low priority bug). A question is probably not the best way.

Thanks for the reply.

Marcel


Tags: cloud

confluence-cloud
Confluence Custom Macro code - get the number of page hits in a Confluence page
Asked by Alexandra:

Hi!

I'm looking to create a macro that can render the # of page views for a specific page.

Is there anyway to achieve this without a plug-in?

Thank you!


Answers:
author: Dominic Lagger
body: Hi [@Alexandra](/t5/user/viewprofilepage/user-id/3229074)

Confluence has the option to show "[Space Activity" or "Global Activities](https://confluence.atlassian.com/doc/view-space-activity-2818381.html)". There you can see the "*most popular content (views)* ", "*most active content (edits)* " and "*most active contributors (edits)*"

If you want to create a User Macro, you can write one (just in confluence server).

Therefore, I do not know, how to persist data in a [user macro](https://confluence.atlassian.com/doc/writing-user-macros-4485.html).

Hope this helps

Regards,

Dominic


author: JP _AC Bielefeld Leader_
body: Hi,

can't think of a solution w/o a plugin. You might want to check Page View.

[https://marketplace.atlassian.com/apps/1215565/page-views?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1215565/page-views?hosting=server&tab=overview)

It's a real bargain, compared to other tools....

We've been using it for two years now \& it's getting better \& better.

Best

JP


Tags: confluence-server

questions-for-confluence

server
Share a page -> Email as Text, not HTML
Asked by Hugo:

Hello,

when we share a page, the recipient receives a mail formatted as HTML.

A lot of our users have configured not HTML but Text as the display-setting of their emails. With txt-display the information email about the shared page is really not readeable.

Is it possible to configure the sharing of pages so that the users receives a mail formatted as Text?

Thx,

Michael


Answers:
author: Hugo
body: Can noone help on this?

Management will soon require us to change the default viewing setting of all mail clients to plain text view instead of html. This has security reasons.

The problem is that the mails you receive from confluence are not readeable in the plain text mail view. Is there any setting to change that? If not is there a plan to make this configurable?

Thx,

Hugo


Tags: confluence-server

server
import word doc not visible in sidebar
Asked by Jenny Thompson:

When I import a word document into our confluence cloud application, the document does not show in the sidebar. I have to go to space settings and content tools - reorder pages where it can be seen at the bottom of the list, I can move it and it will then show in the sidebar. Is there a setting I need to change so I can view the imported document in the sidebar as soon as it is imported?


Answers:
author: Shannon S
body: Hello Jenny,

Thank you for letting us know about this. I am testing this on my own Cloud instance, but I am not able to replicate the behavior. In my case, when I upload the document, it does go to the bottom of the page tree list, but still displayed on the left-hand sidebar.

When you say that you go to Content Tools and see it at the bottom of the page list, it makes me think that maybe it hasn't been indexed properly after you upload it.

Can you confirm that when scrolling all the way to the bottom of the sidebar you still do not see it? If you were to upload the page but not reorder the pages, can you tell me about how long after it appears in your sidebar? This would verify if it's an indexing issue. I would upload a document as a test to verify that.

Otherwise, the page might end up in Orphaned Pages in your Content Tools. This was not the case for me, but can you check that it didn't end up there?

Thank you!

Regards,

Shannon

comments: author: Noah_Patterson
body: I am also seeing this problem. They show up in "Recently Updated Pages" but are not visible anywhere in the left sidebar. Also not in Orphaned Pages. What's the solution?


author: Shannon S
body: Hello Noah,

There has been a bug reported below for this issue:

* [CONFCLOUD-65741](https://jira.atlassian.com/browse/CONFCLOUD-65741) *Imported word document doesn't show up in the page tree in left sidebar*

If you navigate to the **Reorder Pages** section in your Space Settings, are you able to find the missing page and move it in the page tree?

Regards,

Shannon


author: Andrew Lawrence
body: This happened to me too. I was able to see the file in Reorder Pages and moved it into a different folder, at which point it became visible.


author: Shannon S
body: Hi [@Andrew Lawrence](/t5/user/viewprofilepage/user-id/3634812),

Thank you for letting us know how you were able to solve the issue on your site!

Hopefully, it can help others too.

Shannon


Tags: cloud

confluence-cloud
Create a new group with existing groups
Asked by Luise Weiser:

I am wondering if it is possible to create a new group by selecting already existing groups. We already have existing groups and I want to put them in "senior" groups to be used in several sections. Thanks!


Answers:
author: Shannon S
body: Hello Luise,

Welcome to Community! It's nice to have you.

Nested groups are not possible in our Cloud offerings, unfortunately. There was a feature request raised for this a few years ago, but it has been closed as we don't intend to offer this in the near future:

* [ID-167](https://jira.atlassian.com/browse/ID-167) *Support Nested Groups in Atlassian Cloud platform*

We have an offering called [Atlassian Access](https://www.atlassian.com/enterprise/cloud/access) that can be used to manage your users externally, such as with SSO. This might be a solution for your team if you need better management of your users. That could be a potential workaround for you.

Let me know if you have any questions about that!

Regards,

Shannon

comments: author: Luise Weiser
body: Thanks Shannon for your quick reply! Best, Luise


author: Shannon S
body: You're welcome, Luise! Hope that I was able to answer your question.

Take care and have a pleasant week.

Regards,

Shannon


Tags: cloud

confluence-cloud
Unable to export confluence wiki space.
Asked by Product_Team:

Hello Team,

I tried exporting my confluence wiki space in .xml format however closed the window as changed my mind. Now it does not allow me to export and gives me an error 'Already running this task'.

The problem here is, it's been 2 days and neither I am seeing anything being exported nor I am able to start a new export.

Kindly suggest.

BR.


Answers:
author: Martin Pardede
body: Did you get to resolve this issue?  
I'm having the same problem, Confluence keeps saying "Already running this task"

comments: author: Sanjay Pant
body: I am facing the same issue.


author: Charlie Misonne
body: Are you on Confluence Cloud or Server?

If you're on Cloud you should contact [Atlassian Support.](https://support.atlassian.com/contact/)

If you're on server:

Do you see the .xml file in Confluence's home directory? \<confluence-home\>/temp  
In case you see the file check whether the size is still increasing. In that case the export is still ongoing.

But I'm afraid there is no way to stop an ongoing export. You will have to restart the Confluence server.
Where to check user macro details
Asked by Sandesh Shetty:

I created a user macro from an add-on. If i get some issues with the user macro. For troubleshooting, where i can get the usage of this macro? or log details of the macro?


Answers:
author: Dominic Lagger
body: Hi [@Sandesh Shetty](/t5/user/viewprofilepage/user-id/1232333)

You can find the [macro usages here](https://confluence.atlassian.com/doc/macros-139387.html#Macros-Macrousagestatistics) (![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png) \>General Configuration \>Macro Usage).

Hope this helps,

Regards,

Dominic
Reinstalling an add-on from marketplace doesn't seem to reflect in license status
Asked by Shree Lekha Ramanathan:

We are the marketplace vendor for the app Zoho Show for Confluence.   

Upon following up a customer support query , it looked like his license details was not updated after re-installing the add-on from the marketplace. On checking the same workflow , we noticed a behaviour which we would like to be clarified.

Scenario 1 : (SiteA.atlassian.net/wiki)  

We tried to reinstall the app and clicked 'Free Trial'. The popup for 'Updating app licenses' seems to show process until like 80% and then closes. On clicking 'Free Trial' again , '**Updating app licenses** ' popup shows up and starts progress from the beginning but doesn't seem to complete at all.   

Scenario 2 : (SiteB.atlassian.net)  

On clicking Try App from our marketplace page , we noticed an information in our manage add-ons page , stating - '**A long running task is initiated by another user. To avoid conflicts , you'll not be able to update apps until this task is completed** .' But after sometime , our servers received a 'uninstalled' callback from marketplace for the same add-on.   

Please clarify this behaviour and let us know if we're missing something.   

Thanks much in advance.  

Lekha  
Zoho Show Team  


Answers:
author: Shannon S
body: Hello Shree,

Thank you for contacting us.

First, I wanted to let you know that I removed the URL to the customer instances from your post. This is because this forum is public, and sharing any private information can be seen by everyone.

Since you're having issues with UPM, I would recommend that you raise a ticket with our vendor support team at [ecosystem.atlassian.net](https://ecosystem.atlassian.net/servicedesk/customer/portal/9). Our UPM/Marketplace team can help and determine the cause of the issue.

Do let me know if you have any trouble with that.

Regards,

Shannon


Tags: atl-ca

atlassian-marketplace

confluence-cloud

licence
aui-prototying js not working in confluence dynamic macro
Asked by Ghanshyam Joshi:

Hi

We are trying to upgrade the aui version of one of our existing confluence macro. The version we are using is aui 8.3.2 available from the flat packs. Below is the javascript import code in our base header file.

\<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/\>  
\<meta name="atlassian-token" th:content="${atlassianConnectToken}"/\>  
\<script type="text/javascript" th:src="@{/js/jquery/jquery-3.3.1.min.js}" \>\</script\>  
\<script type="text/javascript" th:src="@{/js/resources/require.js}" \>\</script\>  
\<link rel="stylesheet" th:href="@{/css/aui/aui-prototyping.css}"/\>  
\<script type="text/javascript" th:src="@{/js/resources/aui-prototyping.js}" \>\</script\>  
\<script th:src="@{${atlassianConnectAllJsUrl}}" type="text/javascript" \>\</script\>  

We are using thymeleaf template.

aui dropdown is not working in our templates . We have tried the same script in standalone file and the behavior is expected (working dropdown) there.

\<div class="container"\>\</div\>  

\<div id="alignment-container"\>  
\<button class="aui-button aui-dropdown2-trigger" aria-controls="left-aligned"\>  
Left-aligned dropdown  
\</button\>  
\<button class="aui-button aui-dropdown2-trigger" aria-controls="right-aligned"\>  
Right-aligned dropdown  
\</button\>  
\</div\>

\<aui-dropdown-menu id="left-aligned" data-aui-alignment-container="#alignment-container"\>  
\<aui-section\>  
\<aui-item-link href="[http://amazon.com"\>Amazon\</aui-item-link]()\>  
\<aui-item-link href="[http://apple.com"\>Apple\</aui-item-link]()\>  
\</aui-section\>  
\</aui-dropdown-menu\>

\<aui-dropdown-menu id="right-aligned" data-aui-alignment-container="#alignment-container"\>  
\<aui-section\>  
\<aui-item-link href="[https://facebook.com"\>Facebook\</aui-item-link]()\>  
\<aui-item-link href="[https://google.com"\>Google\</aui-item-link]()\>  
\</aui-section\>  
\</aui-dropdown-menu\>


Answers:
author: Shannon S
body: Hello Ghanshyam,

Thank you for contacting us about this! It appears that you're having issues with an add-on you are developing for Confluence Cloud.

I would recommend that you reach out to the community at the [Atlassian Developer Community](https://community.developer.atlassian.com) The reason being is that this community here is more for end users, and so it is not often browsed by developers. We want to make sure that you get the right answer, so the Developer Community is definitely the place to be for this type of question.

I hope that helps but do let me know if you have any trouble accessing that forum.

Regards,

Shannon

comments: author: Shannon S
body: Hi [@Ghanshyam Joshi](/t5/user/viewprofilepage/user-id/1283214),

Hope you are doing well. I was curious if you ever found a solution to this? If so, I'm interested to hear what it was!

Regards,

Shannon


Tags: atl-adm

atl-dev

confluence-cloud

developer
Access given but still cannot edit the page
Asked by Saul:

I've created a page with a task. The idea of this page is to share information and ask people to tick a box (sign) once they've read it. I've given editor access to a number of people, but they still cannot edit the page (Cannot sign or tick the task box).

Can anyone advise me on this please.

Many thanks!

Saul


Answers:
author: Fabienne Gerhard
body: Hi [@Saul](/t5/user/viewprofilepage/user-id/2706626) - welcome to this wonderful community.

From what you wrote it sounds to me like the people you invited have viewing permissions on the page? What settings did you make to give them writing permission?

Is there maybe a page over the page that is restricted? If you have space admin rights check out restricted pages like it's described [here.](https://confluence.atlassian.com/doc/page-restrictions-139414.html/#PageRestrictions-Viewallrestrictedpagesinaspace)

comments: author: Saul
body: Hi [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720) - Thank you!

You are correct, there are pages over pages. Does this mean I have to give them access to edit all these pages?

I've simply changed **restrictions** settings to allow these certain people to view and edit.

Thank you,

Saul
This is a restricted space screen
Asked by Ana Pena:

Hi,

I've added my team to a new space - shared the link and added them as team members- but when they try to access it they receive a "space restricted" message. I am not sure why they're not able to see it as they are part of the team and have worked on other projects. Can you please help?


Answers:
author: Max Foerster - K15t
body: Hi Ana,

how have you added them to the space as a team? Are you sure that they have the "View" space permission?

Best, Max

comments: author: Ana Pena
body: Hi Max,

Many thanks for your quick response! I managed to give them "view" permission. How can I go about adding external members to the space? How can I add the client and make sure they only see what we want them to see? Any links would be very appreciated.

Many thanks again. Ana


author: Max Foerster - K15t
body: Hi Ana,

you have to consider a few things here. How do you define "external members" in this use case. Are we talking about users (a person having an account and being able to log in to Confluence) or anonymous access (so without logging in)? Either approach has to be configured differently. But in general, Confluence is meant to be a very open system. So after you granted access to a space (or an instance) all content will be available if it hasn't been restricted (using space permissions for spaces and page restrictions for pages). So if you're not familiar with page restrictions and how they work and are inherited and permissions in general, see the links:

* [Page restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html)
* [Space permissions](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html)
* [Public access](https://confluence.atlassian.com/doc/setting-up-public-access-156.html)

After that you should be able to think about a content structure suiting your use case! We can discuss any follow-up question here if you like. :)

Best, Max


author: Ana Pena
body: Hi Max,

This is great, thank you very much! I've restricted access to the pages I want to keep to an inner circle and I think that's working well. I will let you know if I'm having any issues.

Thanks a lot for your help and support!

Ana


Tags: confluence-server

server
Confluence upgrade issue from 5.8.10 to 6.15.4 ( Error occurred during template rendering)
Asked by Raghavendra Shirolikar:

Hello Everyone,

We have upgraded Confluence from 5.8.10 to 6.15.4. Couple of issues encountered post this upgrade, restart of the service takes \~7 to 10 min and once the application is launched we are getting this error " Error occurred during template rendering" and leaving no option to navigate only in admin console.

Could you please suggest or guide if we are missing anything here?

We are using Linux environment. Also we have sufficient physical RAM and disk space.


Answers:
author: Alexis Robert
body: Hi [@Raghavendra Shirolikar](/t5/user/viewprofilepage/user-id/2928150) ,

this might be due to a broken addon, can you try disabling all addons and restarting Jira ?

comments: author: Raghavendra Shirolikar
body: Hi Alexis,

let me try this option


author: Raghavendra Shirolikar
body: Thank you so much Alexis, this worked finally


Tags: confluence-server

server
Dual two-factor authentication
Asked by Henning BW:

We have a local Confluence installation with Duo 2FA enabled. Is it possible to install a second 2FA service, and then enable different services for different users?

The problem now is that one account has to be shared by two people (technically two devices), and Duo does not support that. We need to enable a different kind of 2FA for that specific user account.

Replacing the 2FA service completely is possible, but it causes some extra time and logistics, contacting the various users and getting them to change over to something else.

I know Google Authenticator works with multiple devices. What app is recommended for Google Authenticator 2FA anyway?

Thanks for your help.


Answers:
author: Vikas Nare
body: Hello Henning,

I hope all is well on your end.

Yes, you can use the Google Authenticator application which works with multiple devices. You just need to share the Secret key with your users so that they can configure it on their end.

To achieve this you need to use 3rd party apps available on the marketplace. There multiple 2FA plugins available on the Atlassian Marketplace which support 2FA with Google Authenticator for Confluence server.

Here is one of the plugins that support 2FA for Confluence using Google Authentication.  
[https://marketplace.atlassian.com/apps/1221328/two-factor-authentication-2fa-confluence?hosting=server\&tab=overview](http://%20https://marketplace.atlassian.com/apps/1221328/two-factor-authentication-2fa-confluence?hosting=server&tab=overview)

The plugin also supports several 2FA methods such as Security Question, OTP Over Email \& Backup Code that you can use in the case of an emergency login.

Also, it would be better if you can raise a support ticket to the vendor for faster resolution. They will help you out to configure the plugin.

Again, if you are using the miniOrange, you can raise a ticket from the link given below.

miniOrange Support  
<https://miniorange.atlassian.net/servicedesk/customer/portal/2>

PS: I work for miniOrange one of the top SSO \& 2FA/MFA vendors on the Atlassian Marketplace.


author: josh
body: Hello Henning,

You may want to take a look at the add-on from Resolution [https://marketplace.atlassian.com/apps/1212129/saml-single-sign-on-sso-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1212129/saml-single-sign-on-sso-confluence?hosting=server&tab=overview)

It allows for multiple IDPs, and has a way to select which one in certain circumstances. I'm not sure it will completely work the way you want it to, but it's worth a look. There are a few different "selection methods" to send a user to the right idp.


Tags: 2-factor-authentication

authentication

duo
Jira links are not added to the page when creating multiple issues
Asked by Crystal Geh Chia Yie:

According to the guideline 'Create issues from inside Confluence', "The issue will be created in Jira and added to your page. If your text is in a table, you'll have the option to create multiple issues using text from the same column."

I've tried to create single Jira issue from table and the link was added in my page after creation. However, I've tried to create multiple Jira issues from table, but the links do not appear in my page after creation.

Please advise if this function is available. I am expecting when the Jira issues are created, they should be added to the page.


Answers:
author: Milan Chheda [INFOSYSTA]
body: Yes, the functionality is available. JIRA will create as many number of issues as number of rows in your confluence page. Though sometimes, the issues get created but the link between JIRA \& Confluence doesn't. You can check the following issue reported on Atlassian: <https://jira.atlassian.com/browse/CONFSERVER-41167>


Tags: cloud

confluence-cloud

jira