youngmon/atlassian-qna huggingface dataset:
I am trying to link a cloned story with the first story that was used to clone subsequent stories
Asked by Sharath BM:

Hi,

I have created a new story, let's say the Issue ID = 'Story1'

Now, when I clone 'Story1', I rename the newly cloned story to 'Story2'

Under 'Story2', I see the Issue links as: Clones = Story1

Now, I shall clone 'Story2' and further rename the new story to 'Story3'.

Under 'Story3', I see the Issue links as: Clones = Story2

Problem Statement: Is there a way by which I can list the first story that was used for cloning **automatically**, in this case - 'Story1' in Issue Links of 'Story3' (currently showing only 'Story2').?

Jira only shows the immediate linking/Neighbour of a story, but I want the history to be reflecting too, at least the first story with which cloning started.


Answers:
author: Damian Rosochacki
body: This might get convoluted so bear with me.

You'll need a way to track if issue being cloned is an "original" or if it was cloned itself. If it was cloned, you'll need a way to refer back to the original from the nth clone, no matter how many levels deep you go. Here we can leverage a custom field called "Source Issue."

From there, you can set up an automation rule with the following business logic:

Trigger: When new issue is created

Condition: new issue has a "clones" link type

If: cloned issue doesn't have "source issue" field filled in (meaning, it's the source issue itself)

Then: Update "Source issue" in new issue with issue key of the cloned issue

Else: Grab the "source issue" value of the cloned issue, use it to set the "source issue" on the new issue, and link the new issue to the source issue.

If you want to get fancy, you could use a custom link type to refer back from nth clones to the source itself (so on a any given ticket you can see what it was actually cloned from AND what the genesis ticket is.)

Remember to test everything thoroughly in your dev environment. Good luck!

comments: author: Sharath BM
body: Hey Damian,

Firstly, thank you for the detailed response.

I will try the approach suggested and get back with my findings.

Thanks again, really appreciate it !


Tags: jira-unknown-hosting-type

unknown-hosting-type
How can I effectively manage and track dependencies between tasks in Jira Cloud to ensure smooth pro
Asked by sarmad:

In my current project management workflow using Jira Cloud, I've encountered challenges with tracking and managing dependencies between tasks effectively. Despite configuring dependencies within tasks, I often find it difficult to maintain visibility and ensure that tasks progress smoothly without delays. I'm seeking advice on best practices or features within Jira Cloud that can help streamline dependency management, ensuring efficient project execution and timely delivery. Any insights or tips would be greatly appreciated!


Answers:
author: Valerie Knapp
body: Hi [@sarmad](/t5/user/viewprofilepage/user-id/5526635) , welcome to the Atlassian Community and thanks for your question!

Please can I ask, which Jira product are you using? In the Jira business projects (formerly Jira Work Management), there is a view like this one called, 'Timeline', where you can see different issues in a Gantt-type view on a calendar and the links and dependencies between the issues -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331238iD670E8C60370B202/image-size/large?v=v2&px=999 "image.png")

For more advanced functionality, of course there are lots of apps, either to integrate with other tools like Microsoft Project or to bring the gantt / planning type processes into Jira. BigPicture and Structure are popular choices for this. Here is what comes up in the Atlassian Marketplace when you search for project management apps - <https://marketplace.atlassian.com/search?query=project%20management>

I hope this helps but if you have some more specific questions, please just reply to this comment.

Cheers


Tags: cloud

dependency

jira-cloud

project-management
Backlog and Board do not work
Asked by Vadym Klymov:

Hi, a week ago, \~ at June 16 the Backlog and Board veiws stopped working, once i open those i have a popup at left bottom corner:  

Something's gone wrong  
Our team has been notified. If the problem persists, please contact Atlassian Support.  
`ERROR:` `4D5BGQ`  

Something's gone wrong  
Our team has been notified. If the problem persists, please contact Atlassian Support.  
`ERROR:` `GFM661`  

![image.png](/t5/image/serverpage/image-id/331228iACA40A27E4DB22AE/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/331229i9FC60559761D32E2/image-size/large?v=v2&px=999 "image.png")  
`Error code is always different.`  
`Other views like timeline, list and search work well.`  
`Any recommendation on how to fix this? We did not do anything to get this issue: no new add-ons installations, no wokflow or any other settings changes`  
`Please help.`


Answers:
author: Vronik
body: Hi

Have you tried as the message tells you to talk directly to Atlassian support, I leave you the link

<https://support.atlassian.com/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: cloud

jira-cloud
Just as we fetch created field, I need to fetch updated field which has issue updation date
Asked by Vishal Pathak:

see the below format :

In python I am running this script but for updated, I am getting blank values while for all other columns , I am getting correct values

Please see of I need to type different syntax to fetch updated column

for issue in issues:

fields = issue.fields

key = issue.key

summary = issue.fields.summary

description = issue.fields.description if hasattr(issue.fields, 'description') else ""

created_at = issue.fields.created

**updated_at = issue.fields.updated**

assignee = issue.fields.assignee.displayName if hasattr(issue.fields, 'assignee') and issue.fields.assignee else "Unassigned"

status = issue.fields.status


Answers:
author: Damian Rosochacki
body: Hi Vishal, can you show us how you're printing the returned values? Is this for Jira Cloud?


Tags: cloud

jira-cloud

project

python
User not able to view the board
Asked by Adriano Rocha:

I have created a scrum board in one of my project but one of my team member is not able to view the board, that user is project admin of this project and also able to view all the issues in that project but not able to view the board, I have added that user in the board administrators list but still facing the same issue.

Please let me know what I am missing here.


Answers:
author: John Funk
body: Hi Adriano,

Make sure the board filter is shared with the user.


author: Ravina
body: Hi [@Adriano Rocha](/t5/user/viewprofilepage/user-id/5267578) As the user is already have access to the project and able to see all the issues in that project, so there is no changes required on the project permission.

Second thing you can check is as the boards using the filters to show the issues belong to that filter, so to view that board user need a access to the underline board filter to view that board, you can follow the below steps to check if filter is shared with the group/project/user user belongs to.

Check the board to see if it is appropriately shared with the user - Board settings \> General \> edit filter shares \> FIlter details \> Edit Permissions

Add the user, group that user belongs to or project where the board is created as user already have access to that project

Once the user is able to view the filter used in that board then they should be able to view the board as well.

Please check the attached screenshot for the steps to update the filter share.

Note- Even the user is board administrator the user still need an access to the filter to view the board.

![Capture 2024-06-22 at 13.22.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/331225i7518F0D3CE1D2FF7/image-size/large?v=v2&px=999 "Capture 2024-06-22 at 13.22.09.png")![Capture 2024-06-22 at 13.23.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/331226i3DEF96110D13A015/image-size/large?v=v2&px=999 "Capture 2024-06-22 at 13.23.52.png")

Regards

Ravina


Tags: board

cloud

jira-cloud
Listening to events from outside application
Asked by AbrahamA:

Hello

I have a java application.

Is there a way I can know if there is a event in Jira (Ex: Version added, Project created etc) notified to my application.

Thanks

Abe


Answers:
author: Harry Edward
body: Hi Abe,

Yes, you can use Jira webhooks to notify your Java application about events like version additions or project creations. Set up a webhook in Jira to send POST requests to your application, and create an endpoint in your Java app to handle these requests. Check Jira's webhook documentation for detailed steps.


author: Trudy Claspill
body: Hello [@AbrahamA](/t5/user/viewprofilepage/user-id/853569)

With an Automation Rule you can use a Send Web Request action to call an external API in response to an event in Jira.

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation>


Tags: cloud

jira-cloud
Kanban board not hiding "Finished" tasks after one week.
Asked by Jason Chayer:

I am running into an issue where my Kanban board is set up to hide all "Finished" tasks after one week. However, it is showing all "Finished" items.   

I looked at when some of them were updated and several were well over 1 week ago.   

The far right hand column of my board is for "Finished" items. In looking at the board configuration, the far right column has a status of "Finished" and I verified everything in that column has a status of "Finished."

In looking at the resolution field on the post function, once the item is finished the resolution field shows "Completed," which is how I set it up. However, does it need to show "Finished" since that is the status as well?


Answers:
author: Ezgi Bay?nd?r
body: Hey [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970) ,

Did you check board settings for hiding completed issues? Configure board\>general\>completed issues

![image (28).png](https://community.atlassian.com/t5/image/serverpage/image-id/331203i58E7A7931376C66F/image-size/large?v=v2&px=999 "image (28).png")

comments: author: Jason Chayer
body: [@Ezgi Bay?nd?r](/t5/user/viewprofilepage/user-id/5327451) - Yes it is configured for 1 week.


Tags: cloud

jira-cloud
Display the parent custom field value on sub-task transition screen
Asked by Lakshmi S:

Hi Team,

I am trying to display the same custom field value from the parent ticket to its related sub-task.

For example :

I have a field named "Consultant" (user picker field). I have added this field to the parent ticket and the sub-task.  

On sub-task: I added the field "Consultant" to the transition screen, and it is a mandatory field. If the parent ticket "Consultant" field has value, and when I transition it to a particular transition on a sub-task, it should display the parent ticket value in this transition field. Is there any way ?

Sub-task transition screen :

<br />

![subtask.png](/t5/image/serverpage/image-id/331195i4A7E5CCA2D366071/image-size/large?v=v2&px=999 "subtask.png")


Answers:
author: Matt Parks
body: Do you only want it copied from Parent to sub-task during that transition? If you always want it copied, you could create an Automation rule that triggers when the field is edited on the parent and have it automatically copied to its children.

I guess, as long as it isn't on the View screen, you could always copy it, but you'd only see it on the transition screen.

comments: author: Lakshmi S
body: Hi [@Matt Parks](/t5/user/viewprofilepage/user-id/4176732) ,

I want to it display there, if user wants to change, they will change, otherwise continue with the existing value.


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

data-center

jira-data-center

jmwe
I have someone set up on Trello at our end, how do they join?
Asked by Toby Harris:

listed as a member, but greyed out. What do they need to do?


Answers:
author: ?i?dem B?y?ka?ik
body: Hello,  
Cigdem from [Hipporello](https://www.hipporello.com/trello-power-ups) here. The article below should help if the person is not a Trello user:

<https://support.atlassian.com/trello/docs/whats-a-virtual-user/>   

Best,

Cigdem


author: Sayed Bares [ServiceRocket]
body: [@Toby Harris](/t5/user/viewprofilepage/user-id/5287503) welcome to the community!

It seems that the user is deactivated in your Trello, you will need to reach out to your admin to reactivate them, refer to this documentation for more info:

* <https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/>

comments: author: Toby Harris
body: Thank you for the reply, but the user was never activated. They need to join Trello first, how do they do that?
I have changed my language from Spanish to English but it is still Spanish in the desktop app.
Asked by Eleanor:

How do I solve this?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Eleanor](/t5/user/viewprofilepage/user-id/5287490) welcome to the community!

Try to log out from your profile and then log back in and see if that fixes the issue.

comments: author: Dreamsuite Mike
body: Also clear app data:

<https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>
Reports not working
Asked by Alice Caban:

I am trying to create an automation to email a report of the cards in my "Done" list. I have tried multiple times. Even copied the example on the help page. And the email just shows me my message, no report.

What am i doing wrong?![Screenshot 2023-08-08 014958.png](https://community.atlassian.com/t5/image/serverpage/image-id/273806i78E178BE02094AA0/image-size/large?v=v2&px=999 "Screenshot 2023-08-08 014958.png")

![Screenshot 2023-08-08 014838.png](/t5/image/serverpage/image-id/273805i08921129F59745EC/image-size/large?v=v2&px=999 "Screenshot 2023-08-08 014838.png")


Answers:
author: Dreamsuite Mike
body: Hi [@Alice Caban](/t5/user/viewprofilepage/user-id/5287278)

You have to include the report variable **{$Done_Today}** in your email message:

> and send an email notification to "alice@beboldva.com" with subject "Tasks Completed" and message "Take a look at all the things I accomplished today: \\n {$Done_Today}

comments: author: Alice Caban
body: Thank you so much!
Trello Premium
Asked by Jaros?aw:

When I enter payment details, the system does not accept the VAT number.

Country Poland

Message: Failed to calculate sales tax.


Answers:
author: Dreamsuite Mike
body: Hi [@Jaros?aw](/t5/user/viewprofilepage/user-id/5287187)

I think I have seen this before in the past and it is related to formatting and it uses something like the EU VAT validation database.

<https://ec.europa.eu/taxation_customs/vies/#/vat-validation>

It was a while back but I remember it being about whether you use the prefix or not.

<https://support.atlassian.com/trello/docs/sales-tax-for-purchases-in-trello/>

If you still can't get it to work, contact the Trello billing team by going here:

<https://trello.com/contact#/>

Select **Billing** when you complete the contact form
Mobile notification
Asked by Lev Gorfunkel:

Do I understand correct there is no way to receive Trello mobile notification on my Android?

I can't believe it as notification is one of the main functionalities but I have tried as hard as I could... Please share your experience. Thank you

Also is it possible to setup reminder as a part of auotomation?


Answers:
author: Dreamsuite Mike
body: Push notifications work on Android:

<https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/>

If you aren't receiving them, have you checked the app settings. You could also try clearing the app data and logging in again to re-set the permissions

You can set up automations to make a comment on a card based on a certain trigger, which will create a notification.

It is worth checking this out to understand how and when you get notified on Trello. If you are not a member or watched of a card, don't expect to be notified of changes in it.

<https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

comments: author: Lev Gorfunkel
body: Thank you


author: Amaan Ali
body: It seems like your question might be a bit unclear. If you're asking about mobile notifications, here's a brief guide:

App Settings:

Go to your phone's settings.

Locate the "Notifications" or "Apps" section.

Find the specific app for which you want to manage notifications.

Enable/Disable Notifications:

Toggle the switch to enable or disable notifications for the chosen app.

Some apps allow you to customize notification types (e.g., sound, vibration).

Priority Settings:

Certain apps offer priority settings for notifications.

Adjust priority levels based on the importance of notifications.

Do Not Disturb:

Activate "Do Not Disturb" mode during specific times to silence notifications.

Customize exceptions for essential contacts or apps.

In-App Notification Settings:

Some apps have individual notification settings within their own interfaces.

Access the app, go to settings, and configure notification preferences.

Lock Screen Notifications:

Customize how notifications appear on your lock screen.

This can usually be adjusted in your phone's display or lock screen settings.

App Permissions:

Ensure that the app has the necessary permissions for notifications.

Go to your phone's app settings and grant relevant permissions.

Update Apps:

Keep your apps updated to access the latest notification features and improvements.

App updates often include optimizations for better notification management.

Remember, the specific steps can vary based on your mobile device's operating system (iOS, Android) and version. If you have a more specific question or need guidance for a particular aspect, feel free to provide additional details
Will I get charged per board for members being on multiple boards?
Asked by Smriti Zaneveld:

With a small team, what is the best plan. I would like for users to be on multiple boards. I don't want to get charged for each board a member may be using.


Answers:
author: milynnus
body: [@Smriti Zaneveld](/t5/user/viewprofilepage/user-id/5287055)

You subscribed to a plan at a workspace level. However, not that only Single Board Guest is exempted from monthly subscription. Otherwise a paid member gets to particular in any number of boards in that workspace.
Calendar view or Observer view for non board members?
Asked by Hannah Linder:

Can anyone advise of a way to provide the calendar view to colleagues who aren't members of the board? I know i can make them observers of the board but then they can see everything and ideally I would just like to export the calendar view, is there a way to do this? I know I can sync the calendar with my outlook but is there a way to sync the calendar with a shared outlook account as opposed to my personal account? Or a way to share it as a calendar on confluence?


Answers:
author: Dreamsuite Mike
body: Hi [@Hannah Linder](/t5/user/viewprofilepage/user-id/4563745)

You could sync to a specific shared calendar and I recommend [Cronofy](https://trello.com/power-ups/5a1d81359fcdfd9011c0a698/cronofy) Power-up for this job.


author: Brant Schroeder
body: [@Hannah Linder](/t5/user/viewprofilepage/user-id/4563745) The user will have to have access to the Trello board to view the calendar, so you would have to make them an observer like you stated. You might be able to sync with a shared outlook account (I have not tried this). The shared account would need a Trello account and access to the board. You could try that and see if it works.
Kho?ng c?ch d?ng qu? l?n
Asked by L? Th? Th?nh:

Kho?ng c?ch d?ng qu? l?n so v?i b?n c?. Chi?m qu? nhi?u di?n t?ch v? kh? ??c


Answers:
author: Brant Schroeder
body: [@L? Th? Th?nh](/t5/user/viewprofilepage/user-id/5286804) welcome to the Atlassian community

I think it's because of the new text editor... it makes the line breaks different! Try doing shift + enter instead of just enter, and they should be regular height!
troca de email
Asked by Fernanda Drumond Fernandes:

Bom dia, Tinha o Trello no meu aparelho celular porem o celular queimou e n?o funciona mais , desta forma baixei o App no novo aparelho porem n?o consigo acesso, pois o celular cadastrado no trello n?o existe mais e por este motivo nem consigo solicitar nova senha, como posso recuperar meu Trello com todas informa??es importantes contidas nele,. No aguardo, atraves do endere?o de email onde foi cadastrado voc?s conseguiriam me dar nova seha e depois alterar email parao novo?

No aguardo, Tenho urgencia em acesso as informa??es contidas no Trello.


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Fernanda Drumond Fernandes](/t5/user/viewprofilepage/user-id/5286699) welcome to the community!

You may want to reach out to [Trello support](https://trello.com/contact) and they might be able to recover your account.
trello access
Asked by Gary McDonald:

Customer reporting they keep getting drop from [trello.com](http://trello.com/) after about 40 minutes being on the website. Should the customer be logging in to a special link or have a exemption added because they also have a web security gateway? Can someone assist on the next step to resolve this issue.


Answers:
author: Brittany Joiner
body: [@Gary McDonald](/t5/user/viewprofilepage/user-id/5284167) you might need to reach out to trello support about this one: <https://trello.com/contact>
How many members can I add for free?
Asked by Merve YAPILI:

Hi,

I have premium account. I read that the first 10 members in the workspace are free, but I'm not sure if I'll have to pay for new additions. Do I need to pay for each added member in the premium account?


Answers:
author: Elvis Fuentes Berrocal
body: This is what trello says in its FAQ area

![cobros-trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/273708iF08B61E8CF12CEFD/image-size/large?v=v2&px=999 "cobros-trello.jpg")
?????? ????. ? ????????? ?????????? ? ???????? ?????. ?? ???? ????? ? Trello. ? ?? ?? ??????
Asked by Daulet:

? ????????? ?????????? ? ???????? ?????. ?????? ? ?? ???? ?????????????????? ? ???? ?????? ????? ?????? ? ??


Answers:
author: Brant Schroeder
body: [@Daulet](/t5/user/viewprofilepage/user-id/5286159) welcome to the Atlassian community

You will need to submit a support issue here: <https://trello.com/contact#/>
How to set a new automation rule on android devices?
Asked by paulohoffmam:

I cannot find a button to create or manage the automation rules on my android device nor I can find any posts related to that on the internet. How to create and manage my automation rules and scheduled automations on my android device?


Answers:
author: Dreamsuite Mike
body: Hiya [@paulohoffmam](/t5/user/viewprofilepage/user-id/5286046)

To access the Trello automation, you'll need to be on a web browser or PC/Mac desktop app. On your Android phone, you can access Trello in Chrome and click "Not Now" for the popup at the bottom, then you'll be able to access the automation pages. Its probably a little impractical on a touch device though...

![Screenshot_20230807-100908.png](https://community.atlassian.com/t5/image/serverpage/image-id/273524iA14D79BDCF6B885D/image-size/large?v=v2&px=999 "Screenshot_20230807-100908.png")

*Note: Automations you have already created **WILL**execute even in the Android app*


Tags: automation