youngmon/atlassian-qna huggingface dataset:
Why couldn't I publish my draft and lost almost all of it?
Asked by Rodrigo Espinel:

I cloned a document of the last Qs retrospective to start building the new one.

I worked on a draft for a couple of days. This morning, the document was behaving weirdly, blocking me from editing every minute or so. When I tried to publish, I got this popup notification

:![Screen Shot 2022-06-07 at 14.48.48.png](/t5/image/serverpage/image-id/200975iD2BA049F7211C4E2/image-size/large?v=v2&px=999 "Screen Shot 2022-06-07 at 14.48.48.png")

I waited for 10 minutes and refreshed the page. When I did, more than HALF of the work I had done was lost, and replaced by the old version of the document that I had originally cloned.

I checked my drafts, my browser history, tried searching for the document, and nothing. I am starting over in Google Drive to avoid losing even more time than with Confluence, as the tool consistently provides an extremely frustrating and buggy experience.

But I would appreciate it if someone could clarify what happened and how I could avoid it in the future.


Answers:
author: Brant Schroeder
body: [@Rodrigo Espinel](/t5/user/viewprofilepage/user-id/4961860) Welcome to the Atlassian community

I would suggest creating a support issue so they can look at it on the server-side and see why the draft was not saved or overwritten by the old version. <https://support.atlassian.com/contact/#/>

comments: author: Rodrigo Espinel
body: Thank you [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Opening a ticket was my first idea. Unfortunately, I can't do that on my own without the intervention of my site admin.

![Screen Shot 2022-06-07 at 15.20.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/200978i7AB6550022C8932A/image-size/large?v=v2&px=999 "Screen Shot 2022-06-07 at 15.20.32.png")

I already lost too much time with this to also involve our team in this. I'd rather invest that time and energy to push to move our documentation to a better tool as soon as possible. In the meantime, I will rewrite my work.


Tags: cloud

confluence-cloud
How to accept app requests?
Asked by Gabriela Costa {Appfire}:

I am the admin of my Confluence Cloud instance, but when I try to install an app on Confluence it requests it instead of install. I can't manage apps despite I am the admin and only user of the instance.

Any suggestions? On the Jira side everything works as expected but not on Confluence.


Answers:
author: G subramanyam
body: Hi [@Gabriela Costa {Appfire}](/t5/user/viewprofilepage/user-id/4427944) welcome to the Atlassian community.

From your profile name I see you are from Appfire. May we know if you have checked with in-house team or followed any specific steps to narrow down your issue?


Tags: cloud

confluence-cloud
Multiexcerpt/Multiexcerpt Include Error
Asked by April Channell:

When using Multiexcerpt and Multiexcerpt Include, I get the below error message:

Unable to decodeSymmetric JWT token: Error: Signature verification failed for input: eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiI2MDZiNGNjNGEyM2Y5OTAwNzUyNTNhMWEiLCJxc2giOiI1NzMyNTgxOGI0NGQzMTJlZWFmOGQzZjY2ZjcyNGEzYzZkMzkyMjQyNDNhOWNiZGY2ZGQ0MWM5NzkxNGQ2ZDhjIiwiaXNzIjoiYTE0YmFiNDgtZmY3YS0zYzBlLWE3NzctN2I3YjY5NmMwYjVhIiwiY29udGV4dCI6e30sImV4cCI6MTY1NDYxNjM2NiwiaWF0IjoxNjU0NjE2MTg2fQ with method sha256

Can anyone tell me what is causing this?


Answers:
author: Jason Boileau {Appfire}
body: Hi April, sorry for the outage. There was an issue in our deployment to production that has already been resolved. For quickest possible response, I would encourage you to [contact our support team](https://artemis.atlassian.net/servicedesk/customer/portal/3/group/-1) if you see issues like this in the future.

Thanks!  
Jason


Tags: cloud

confluence-cloud
Error Message On PDF Export
Asked by Todd Smith:

Users getting the following error trying to export a page to a PDF. The PDF is created fine, it just displays an error message. Unable to duplicate it in an admin role. All settings seems to be in place.

![2022-06-07_10-39-35.jpg](/t5/image/serverpage/image-id/200940i6CF3958E6E79E594/image-size/large?v=v2&px=999 "2022-06-07_10-39-35.jpg")


Answers:
author: G subramanyam
body: Hi [@Todd Smith](/t5/user/viewprofilepage/user-id/4917233) welcome to the Atlassian community.

I would suggest the basic steps of clearing the browser cache and cookies and retry. If the error repeats, kindly try on another browser or with different login credentials to narrow the issue.

These steps always worked for me.


Tags: cloud

confluence-cloud
Content Toolbox for Confluence Cloud Questions
Asked by Christin Veach-Dixon:

If I try Content Toolbox for Confluence Cloud but decide not to continue using the application, will the changes I have made using this application still show in my Confluence instance?


Answers:
author: G subramanyam
body: Hi [@Christin Veach-Dixon](/t5/user/viewprofilepage/user-id/4639531) welcome to the Atlassian community.

Here's the **[documentation](https://ij-solutions.atlassian.net/wiki/spaces/CCT/overview)** for the market place plugin and the **[support](https://marketplace.atlassian.com/apps/1226657/content-toolbox-for-confluence-cloud?tab=support&hosting=cloud)** section for you to get first hand information.

comments: author: Christin Veach-Dixon
body: Thank you [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) !


Tags: cloud

confluence-cloud
A survey without anonymously vote
Asked by Hilali:

Hi All,

I need to have a survey at the confluence but without anonymously vote , what is the best and cheapest way?  
thank you


Answers:
author: G subramanyam
body: Hi [@Hilali](/t5/user/viewprofilepage/user-id/4961710) welcome to the Atlassian community.

Would you please clarify the meaning of "survey at the confluence"!


Tags: cloud

confluence-cloud
Having Issues on Creating Tiny URLs (Unique Page ID) for Attachments in Confluence
Asked by Sm Ratul:

I am reaching out with an issue where we're trying to generate Tiny URLs for specific attachments within a document repository in Confluence but seems like it's not happening. The tiny URL (unique page link regardless of renaming or moving pages) works only for a Page Share, not with attachment Share. Is there any way that we can auto populate tiny URLs for attachments as well? If so, that would be great to know. Please see attached for references.![pageShare.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200937i2372B4110071AE2D/image-size/large?v=v2&px=999 "pageShare.jpg")![tinyurl.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/200936i16CD6522FCC89D47/image-size/large?v=v2&px=999 "tinyurl.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: No, Confluence is not intended to be a document repository and doesn't have functions like that. Attachments are supposed to be supporting, or a part of, the page's content, not content in their own right.

You could create tiny URLs with an external tool, but that does mean having to copy/paste each URL into the tool to get one, then relying on your people knowing that they'll have to log into Confluence to see it.

comments: author: Sm Ratul
body: Thank you for the information.


Tags: questions-for-confluence

server
Turn off the create blank document button?
Asked by Colm Maguire:

Does anyone know if it's possible to turn off create blank document option, or have the create button launch the available templates, as opposed to a blank document? I really need to prevent people creating documents from scratch, because they don't, they information dump and move on.

I want to force at least a choice of templates. If not then force a specific one.


Answers:
author: Dave Mathijs
body: Hi [@Colm Maguire](/t5/user/viewprofilepage/user-id/4686875) , by promoting the templates you created you'll be hiding all other items, including blank page and blog post, under the Show more link.

However, you cannot remove the blank page template.

comments: author: Colm Maguire
body: Because the Create button creates a blank document, and doesn't show the templates nobody actually sees them. Clicking on the ... beside the Create button will of course show the templates.

So while promoting templates is great, it's no good if people don't know they are there, and they don't.

I will just keep educating. Thank you in any case for your answer.


author: Laura Campbell _Seibert Media_
body: Hi [@Colm Maguire](/t5/user/viewprofilepage/user-id/4686875) What about using the [create from template macro](https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html) on a parent page? It won't hide the "Create" option in the top menu, but if people already navigate to a parent page to add child pages, having a button on the page "Create new page" could be effective.


author: Colm Maguire
body: Can I buy you a meal or send you a box of candy? I sometimes wonder if my brain has a hole in it. That is just a brilliant idea that I should have thought of weeks ago. Just Bloody Brilliant. Thank you , thank you , thank you.


author: Laura Campbell _Seibert Media_
body: Thanks for the compliment!


Tags: button

confluence-server

disable

issue-create

server
Side menu is not visible on Safari
Asked by Ivaylo Velikov:

Side menu is not visible on Safari, and it seems like this problem occurs only on Safari web browser, because the side menu is fine on Chrome - I investigated it as far as I can, and it seems like its CSS issue. How can this be addressed to the appropriate channels?


Answers:
author: Andy Gladstone
body: [@Ivaylo Velikov](/t5/user/viewprofilepage/user-id/4961634) Welcome to the Atlassian Community. Are you working with a Cloud or Server instance? If you don't know, you can identify it via the URL. If it starts with \<domain_name\>.atlassian.com then you are on Cloud.

Another question - what hardware are you using? Is it a PC with Safari installed, MAC, iPad or iPhone? The appearance differs by default based on the hardware platform.

Have you checked that there is no arrow near the top left of the page that would allow you to expand the side menu?

Let me know so I can help further.

comments: author: Ivaylo Velikov
body: Hello, thank you for your response.

About your questions:

- the URL is **confluence.mycompanyname.com,**which probably means we are not using the cloud version;

- The device I am using is **MacBook Pro (** model from **2018** ) and the Safari version is **15.4 (17613.1.17.1.13).** The issue also occurs on other MacBook devices - one of which is model from 2019 with Safari **version 15.4 (16613.1.17.1.11).**

Probably a screenshot of the problem will be helpful - basically on Safari the side menu is empty, while on Chrome the page tree is visible;

**![Screenshot 2022-06-08 at 10.20.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/201015iB8D8DA3B178D5738/image-size/large?v=v2&px=999 "Screenshot 2022-06-08 at 10.20.10.png")**


author: Ivaylo Velikov
body: Hello, thank you for your response.

<br />

About your questions:  
- the URL is **confluence.mycompanyname.com** , which probably means we are not using the cloud version;  
- The device I am using is **MacBook Pro** (model from **2018** ) and the **Safari version is 15.4 (17613.1.17.1.13)** . The issue also occurs on other MacBook devices - one of which is model from 2019 with **Safari version 15.4 (16613.1.17.1.11)** .  

Probably a screenshot of the problem will be helpful - basically on Safari the side menu is empty, while on Chrome the page tree is visible;

![Screenshot 2022-06-08 at 10.20.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/201025i596FF584CE92EF9F/image-size/large?v=v2&px=999 "Screenshot 2022-06-08 at 10.20.10.png")
'Share with Customer' button doesn't send email to customer
Asked by Suresh Srini:

We are using 'Service desk' project and we do see button on comments field as ' Share with customer' \& 'internal comment'.

When we choose ' Share with customer' no communication sent to customer selected on the screen. It just stores the data as part of comments.

What steps to be taken OR verify that the comments are sent to customer selected on the issue?


Answers:
author: Brant Schroeder
body: [@Suresh Srini](/t5/user/viewprofilepage/user-id/3850797)

The knowledge base articles you see are recommendations that you can share with a customer through a comment in the service desk. When you click the share with a customer it adds a link into the comment that you can then send to them. This allows you to add some context around the link you are sharing with them.


Tags: data-center

jira-service-desk

jira-service-management

server
Undoing the deletion of Trello card
Asked by Chloe Park:

I accidently delete the card of Trello....... How can I restore it?


Answers:
author: Vero Rivas
body: Hi [@Chloe Park](/t5/user/viewprofilepage/user-id/4211445)

Loot at this post:

<https://help.trello.com/article/795-archiving-and-deleting-cards>

Cheers
Can't add board to a team
Asked by Selim:

Hello,

I have an orphan board that I would like to add to a team. I am an admin of the board. I am a member of at least two teams. In the popup, no team is listed.

![Screenshot 2021-01-05 at 12.28.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/124177i3770F8A81013A834/image-dimensions/364x280?v=v2 "Screenshot 2021-01-05 at 12.28.54.png")

I then clicked 'Create Team' button. The new team was created with all board members. It momentarily showed as the board was added to the new team. Upon page refresh the status cleared again and showed the board has no team. Even the new team is not visible on the combo again. Tried this multiple times, each try creating a different team, but the combo still shows no teams.

Please advise.


Answers:
author: Michael Pryor
body: Can you send us an email?

<https://trello.com/contact?url=https%3A%2F%2Ftrello.com%2F#/>

We weren't able to repro and may need access to your account to find the bug.

comments: author: Selim
body: I have created a support ticket, thanks.


author: Bibek Behera
body: [@Selim](/t5/user/viewprofilepage/user-id/4211259) ,

Try changing the permission to team members.

<https://help.trello.com/article/791-changing-permissions-on-a-board>

-Bibek

comments: author: Selim
body: Hi [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396) I followed your advice but couldn't find a possible option. I am attaching screenshots from settings view.

![Screenshot 2021-01-06 at 12.01.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/124322iFDCD1882A40A363A/image-size/large?v=v2&px=999 "Screenshot 2021-01-06 at 12.01.32.png")![Screenshot 2021-01-06 at 12.01.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/124323i9EEC5FD8CD095324/image-size/large?v=v2&px=999 "Screenshot 2021-01-06 at 12.01.21.png")![Screenshot 2021-01-06 at 12.01.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/124324iEE8C93C3BB5EEB32/image-size/large?v=v2&px=999 "Screenshot 2021-01-06 at 12.01.12.png")


author: Bibek Behera
body: [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) Thanks for saving time on this :)

[@Selim](/t5/user/viewprofilepage/user-id/4211259) , please update the resolution here so that the community can be benefited.

Thanks!
I've changed to atlassin and no longer have access to any of my cards.
Asked by james newton:

-I only have a basic account and have tried some of the troubleshooting solutions listed but nothing is working. Any ideas


Answers:
author: Fabienne Gerhard
body: Hi [@james newton](/t5/user/viewprofilepage/user-id/4210955)

did you try access with your former account? To me it seems like your boards are still linked to your former account.

Did you try [transfer it to the new account](https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account) or did you just use [Atlasscian Account](https://help.trello.com/article/1197-using-trello-with-an-atlassian-account)?

A good opportunity may also be to [contact support](https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/)!

comments: author: james newton
body: Thank-you Id actually logged back in via Trello so it wasnt showing my cards.

- I logged back out and in via Atlassian and all my cards are visible again.

Thank-you a simple solution

Unfortunaly my project plans look rather daunting in 21 ( perhaps best invisible)

Cheers
Trello + Yubico Yubikey U2F
Asked by Jordan:

Hi - I'm having trouble with Atlassian's two-step authentication process to log in to Trello. Every time I enter a code from the Google Authenticator Android app I receive an error message saying the code is incorrect -- and I had to request a one-time recovery link to get back in. I recently purchased Yubico Yubikeys to log in to accounts securely. I saw a sign of Trello support on the Yubico website (<https://www.yubico.com/works-with-yubikey/catalog/trello/>) but the information appears to have been community-generated and unverified. I see that Bitbucket supports Yubikeys (<https://www.yubico.com/works-with-yubikey/catalog/bitbucket/>) and that information is verified but Trello support does not appear to be currently available. It would be wonderful if Trello (if not all of Atlassian) could add support for physical security keys as an alternative to the app-based method. Thank you!


Answers:
author: Michael Pryor
body: I think at this point we'd rely on Atlassian Account to implement this, but it doesn't look like it's planned: <https://jira.atlassian.com/browse/ID-6487>
How to implement a list of cards as in the screenshot
Asked by ??????? ???????:

How to implement a list of cards as in the screenshot <https://prnt.sc/wgie07>


Answers:
author: Soumyadeep Mandal
body: Hi [@??????? ???????](/t5/user/viewprofilepage/user-id/4210848) ,

Welcome to the community! We are glad you are here! Wish you a very happy new year!

If you are talking about stacking the cards on a list like that screenshot then let me tell you that feature is not available in Trello and most probably it will break the kanban style by doing that!

Regards,

***Soumyadeep (SaM)***
2 Accounts for 1 email address
Asked by Brad Kellen:

I am very new to Trello, however I recognize the potential of this program. I intend to use this for my business and I would also like to use this for the non-profit I work with. The problem is that I use my business email address when working with this non-profit. Is there a way to set up 2 Trello accounts using the same email address?


Answers:
author: Michael Pryor
body: Not really. But many email providers allow you to add a +word to your email and it will still go to the same email address.   

for example, kellen@gmail.com and kellen+nonprofit@gmail.com both go to the same email inbox but trello would treat those as unique email addresses for account purposes.

comments: author: Brad Kellen
body: Awesome! Thanks!!
'Cards' view - filter by date range?
Asked by Kittitas Valley Healthcare:

Help! My supervisor just blew up Trello with tasks scheduled through 12/2021! I mean, that's great, but the Cards view is my working to-do list and it's now pretty overwhelming. **I'd just like to see cards assigned to me for the next couple of months, plus those without a due date.** Are there any power ups I can use? (We have a Gold account.)

-Jan


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi Jan!

You could potentially achieve this with [Team tables.](https://help.trello.com/article/1235-team-table-view) This can give you a list view of cards and you can filter on member.

An alternative would be [Unito](https://trello.com/power-ups/595e989fa8f137d2af456fd4/boards-connected-and-synced-with-unito). The idea would be to create a board that you work out of. You can then consolidate the cards you need to see onto this one board. Any update you make from your board would sync back to the other boards.

comments: author: Kittitas Valley Healthcare
body: Thank you so much! I'll give these a try. You may have just saved my sanity...


author: Hannah Humbert - Simpla Workflows
body: Happy to help! ? let me know if you need any help with Unito - I used to work there so I know all the ins and outs ?


Tags: card

filter
How do I attach a document to one of my boards without the format changing?
Asked by Matthew Carlsen:

I attached an excel workbook with four tabs, when viewed it has fifteen pages.


Answers:
author: Soumyadeep Mandal
body: Hi [@Matthew Carlsen](/t5/user/viewprofilepage/user-id/4207426) ,

Happy New Year!

So I just tested with an excel sheet by uploading it to Trello and it is working fine! It was not showing any additional pages etc.

I think it might be a problem with that specific file! To verify you can upload a test file to see if it's working for you or not!

Regards,

***Soumyadeep (SaM)***

comments: author: Matthew Carlsen
body: Did it open in Trello or on your computer? I am trying Trello to replace the process we use now, working from a shared folder. I want something more efficient.


author: Soumyadeep Mandal
body: Hi [@Matthew Carlsen](/t5/user/viewprofilepage/user-id/4207426) ,

The document has opened in Trello and it looks fine then I downloaded the file to see if there was any change after the download but It works and showing everything fine!

Regards,

***Soumyadeep (SaM)***


author: Matthew Carlsen
body: Did you use an excel workbook?


author: Soumyadeep Mandal
body: Hi [@Matthew Carlsen](/t5/user/viewprofilepage/user-id/4207426) ,

Definitely! It used 5 sheets in one file! Please try to upload a demo file to Trello and check whether is changed as well or not! If this new demo file is working properly then the old file that you are talking about might have some issues!

Regards,

***Soumyadeep (SaM)***


author: Matthew Carlsen
body: I reformatted my document to 8 1/2 x 14 and attached it again. Trello changed it to 8 1/2 x 11. This is not going to work for us. I we will look for something that fits our need. Thank you for your time. Happy New Year.
How do I keep track?
Asked by Walter Osterman:

Multiple boards, lists and cards \& multiple members. How do I keep track of the important happenings? Due dates are not always used since sometimes our cards are just for brainstorming.

Thank you, WAO


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Walter Osterman](/t5/user/viewprofilepage/user-id/4210380) !

Are you looking to keep track of your own personal tasks, or are you needing to oversee a team as well (or both)?

[Team tables](https://help.trello.com/article/1235-team-table-view) might help, also [Unito](https://trello.com/power-ups/595e989fa8f137d2af456fd4/boards-connected-and-synced-with-unito) can enable you to build master boards that consolidate cards from multiple boards. For example, you can create a "Master Walter to do" and only sync the cards assigned to you/the important ones to your master board and just work out of the one board.

comments: author: Walter Osterman
body: Thank you!


author: Hannah Humbert - Simpla Workflows
body: No problem! Let me know if you need a hand with any of that :)


author: Walter Osterman
body: Hannah,

Would you know how to add a due date to a project in Jira Work Mgt?

Thank you,

Walter
Development for iPad users
Asked by Edie Mew:

I have found since using Trello there are a couple of limitations, butler features and integration. I went to integrate slack but found this could not be done with an iPad. I am struggling to see how butler works with iPad.


Answers:
author: Garrett
body: Hi Edie,

There are certain limitations on our mobile apps compared to the web versions of Trello. For instance, most Power-Ups for Trello won't be accessible from the mobile app. Instead, we'd recommend using the web app to enable and configure those integrations.

Regarding Butler, the team is working on making those features more mobile-friendly. While things like buttons created by Butler will be accessible in the mobile apps, you'll need to create those on the web version of Trello.


Tags: butler

integration

ios

slack