when I click create button, I couldn't do anything.
Asked by coolweb:

after setup confluence, whenever I click create button, always below image is shown.

could you show me the way please?

![confluence-error.png](/t5/image/serverpage/image-id/24587iB7719967A3BEE778/image-size/large?v=v2&px=999 "confluence-error.png")


Answers:
author: Alexey Matveev
body: Hello,

Could you translate the error on the screenshot into English?

comments: author: coolweb
body: message is "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing"


author: Alexey Matveev
body: Ok. Then have a look for an error in the atlassian-jira.log file. You can find more info about Jira log file here:

<https://confluence.atlassian.com/jira063/where-are-the-application-server-logs-683542381.html>


author: coolweb
body: thanks for your reply.

i checked logfile but today catalina.out log is not writing

----------------------------------------------------------------------------------------------

-rw-r--r-- 1 confluence confluence 87687 6? 12 17:49 catalina.2018-06-12.log  
-rw-r--r-- 1 confluence confluence 727276 6? 12 17:49 catalina.out

----------------------------------------------------------------------------------------------

but gc-2018-05-24_13-32-21.log.0.current log is writing..

----------------------------------------------------------------------------------------------

.....

2018-06-14T14:35:20.257+0900: 1818178.884: \[GC concurrent-root-region-scan-end, 0.0122497 secs\]  
2018-06-14T14:35:20.257+0900: 1818178.884: \[GC concurrent-mark-start\]  
2018-06-14T14:35:20.444+0900: 1818179.071: \[GC pause (G1 Evacuation Pause) (young) 515M-\>470M(1024M), 0.0146826 secs\]  
2018-06-14T14:35:21.248+0900: 1818179.875: \[GC concurrent-mark-end, 0.9909201 secs\]  
2018-06-14T14:35:21.249+0900: 1818179.876: \[GC remark, 0.0991304 secs\]  
2018-06-14T14:35:21.349+0900: 1818179.976: \[GC cleanup 560M-\>559M(1024M), 0.0063599 secs\]  
2018-06-14T14:35:21.355+0900: 1818179.982: \[GC concurrent-cleanup-start\]  
2018-06-14T14:35:21.355+0900: 1818179.982: \[GC concurrent-cleanup-end, 0.0000165 secs\]  
2018-06-14T14:40:33.043+0900: 1818491.670: \[GC pause (G1 Evacuation Pause) (young) 629M-\>492M(1024M), 0.0431966 secs\]  
2018-06-14T14:42:35.101+0900: 1818613.728: \[GC pause (G1 Evacuation Pause) (mixed) 522M-\>492M(1024M), 0.0419422 secs\]

2018-06-14T14:50:36.458+0900: 1819095.085: \[GC pause (G1 Evacuation Pause) (young) 794M-\>519M(1024M), 0.0586886 secs\]

----------------------------------------------------------------------------------------------

I found below message from chrome developer console...

----------------------------------------------------------------------------------------------

.....

batch.js?locale=ko-KR:830 Failed to load the collaborative editor undefined

......

batch.js?locale=ko-KR:830 Error processing gadget rpc message from '<http://confluence.jirancomms.com>': SyntaxError: Unexpected token )

----------------------------------------------------------------------------------------------


author: Alexey Matveev
body: I guess the collaborative editor plugin does not work correctly. Kindly have a look at this guide:

<https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html>


Tags: confluence-server

server