youngmon/atlassian-qna huggingface dataset:
Using Smart Values to Access Epic's Parent (Initiative)
Asked by Steve Tedeschi:

I would like to notify users when a specific condition is met.

I can [@mention](/t5/user/viewprofilepage/user-id/732788) the Assignee and Reporter on both the Issue and the Issue's Epic, but struggling to notify the Assignee and Reporting on the Epic's Initiative.

Here's the parent child relationship:

ABC-1 is an Initiative

ABC-2 is an Epic

ABC-3 is a Story

ABC-3 is a Story within ABC-2

ABC-2 is an Epic within ABC-1

<br />

I can access Issue Assignee/Reporter

assignee: {{assignee}}

reporter: {{reporter}}

I can access the Epic Assignee/Reporter

epic.assignee: {{epic.assignee}}

epic.reporter: {{epic.reporter}}

I cannot access any Initiative properties; I've tried  
parent.parent.assignee: {{parent.parent.assignee}}

parent.parent.reporter: {{parent.parent.reporter}}

epic.parent.reporter: {{epic.parent.reporter}}

epic.parent.assignee: {{epic.parent.assignee}}

issue.Epic.parent.key: {{issue.Epic.parent.key}}

issue.Epic.parent.assignee: {{issue.Epic.parent.assignee}}

issue.Epic.parent.reporter: {{issue.Epic.parent.reporter}}

issue.Epic.Parent Link.key: {{issue.Epic.Parent Link.key}}

issue.Epic.ParentLink.assignee: {{issue.Epic.ParentLink.assignee}}

issue.Epic.ParentLink.reporter: {{issue.Epic.ParentLink.reporter}}

Any help is MUCH appreciated!


Answers:
author: Lisa Forstberg
body: Hi [@Steve Tedeschi](/t5/user/viewprofilepage/user-id/1207395) ,

So if something happens with ABC-3 (story) you want both to notify assignee and reporter on the ABC-2 (Epic) and also notify the assignee and reporter of ABC-1 (Initiative)

Maybe this question would help to point you in the right direction : <https://community.atlassian.com/t5/Jira-questions/Parent-of-a-Parent-Jira-Automation/qaq-p/2616675>

/Lisa

comments: author: Steve Tedeschi
body: [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516)

Correct:  
So if something happens with ABC-3 (story) you want both to notify assignee and reporter on the ABC-2 (Epic) and also notify the assignee and reporter of ABC-1 (Initiative)

While I cannot use that approach / solution, it did give me ideas to solve my question.

Thank you!!!


Tags: data-center

jira-data-center

smart-value
i am trying to use the Calendar feature, i am not able to filter info by board.
Asked by Adriana Pospischel:

I want to use the calendar new feature.

I am able to see all the issues for my project, but i want to use the filter to only see info for my board.

Can not find a way to filter by board.


Answers:
author: Trudy Claspill
body: Hello [@Adriana Pospischel](/t5/user/viewprofilepage/user-id/5563302)

Welcome to the Atlassian community.

The Calendar feature, like the basic Timeline feature, will show information based on the board you are currently viewing. If you want to see only the information for a specific board, you need to look at the Calendar option that is available when you are viewing that board.

Perhaps I have misunderstood your scenario.

Could you provide more information and perhaps some screen images to illustrate what you are seeing vs. what you would like to see?


Tags: cloud

jira-cloud

jira-work-management
No me aparecen en el backlog el tipo de incidencias Iniciativas
Asked by Allan Rene Trujillo:

buen d?a, tengo varios proyectos gestionados por la empresa, en donde utilizamos varios tipos de incidencias, Iniciativas, Historias, Tareas, Sub tareas etc.

el problema que tengo, es que en todos los proyectos en el backlog, no puedo visualizar las Iniciativas, , existe un tipo filtro que se llama TIPO, pero no lo encuentro en las configuraciones del tablero

![2024-08-07 13_54_31-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/340610i423691A49D5253A3/image-size/large?v=v2&px=999 "2024-08-07 13_54_31-Window.png")

ustedes pueden apoyar en saber porque?

muchas gracias por el apoyo

saludos


Answers:
author: Seon Shakespeare
body: Hi Allan,

I hope I understood your question correctly (using a bit of translation help)! It sounds like your board's filter might be hiding "Iniciativas".

Could you double-check that "Iniciativas" is set up as an issue type in your project? You can find this under **Project settings \> Issues \> Types**.

If it's there, check your board settings:

1. Click "Backlog"
2. Go to "Board settings" \> "General"
3. View the "Filter" and make sure it includes issuetype = "Iniciativas" or has "Iniciativas" listed.

Let me know if that helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Error when creating a Test Plan
Asked by jasopurs:

I'm trying to create a test plan but I get an error that "domain is required" but domain is not a field I can see on the form. Any ideas on what I can do to solve the issue?


Answers:
author: Bhanu
body: Hi [@jasopurs](/t5/user/viewprofilepage/user-id/5563261)

Welcome to the community!

This field might have been made required at the Field configuration level and the field was not added to the create screen for it to show up at the time of creation of the issue.   

Another possibility is that the field might have dependent field behavior from script runner behavior or any other add on that is potentially blocking the field to be displayed on the screen.

Hope this helps!

comments: author: jasopurs
body: thanks for the information. I was able to confirm that it is an non-exposed field that has been set up as a requirement


Tags: cloud

jira-cloud
No hay suficiente espacio de almacenamiento. Haz utilizado el espacio de almacenamiento de 2GB free
Asked by Mesa Jira:

Porque se da el mensaje de alerta a todos los usuarios registrados Jira de nuestra coorporaci?n. No hay suficiente espacio de almacnamiento. Haz utilizado el espacio de almacenamiento de 2GB disponible en tu plan Free. De igual forma, indicar c?mo se puede corregir el evento para que no muestre m?s el mensaje.

![Skype_Picture_2024_08_07T18_08_12_078Z.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/340601i3A735684D7D6B90E/image-size/large?v=v2&px=999 "Skype_Picture_2024_08_07T18_08_12_078Z.jpeg")


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hola [@Mesa Jira](/t5/user/viewprofilepage/user-id/5295351)

Lamentablemente el storage del plan gratis de Jira solo tiene 2 GB de almacenamiento.

Por el mensaje, puedes ver que ya no tienen espacio.

Para ver el espacio, pueden:

<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#How-do-I-track-storage-for-each-product>

To track storage for your site:

1. Go to [admin.atlassian.com](http://admin.atlassian.com/). Select your organization if you have more than one.

2. *This step is different depending on your user management experience:*   
   - Original: Select the site's name and URL to open the **Admin** for that site.   
   - Centralized: Select **Products** then select the site from the left hand side.

3. Under **Site settings** , select **Storage**.

4. For each product, you'll see the amount of storage used and the amount remaining (if it's not unlimited).

What happens if I exceed my storage limit? {#toc-hId--350478806}
----------------------------------------------------------------

When you reach your storage limit on Jira or Confluence, you'll need to upgrade to a higher plan or delete content to free up storage space. We won't remove any of your data, but some actions in Jira and Confluence will become restricted until you upgrade or free up storage.

Para solucionar esto deberan borrar attachments o acmbiarse a un Plan Standard.

Saludos

Aaron


Tags: cloud

jira-cloud
I am not renewing Jira. Why do I have to cancel my subscription?
Asked by Steve Mandeli:

We are not renewing Jira because the company directed us to switch to Azure DevOps. The license expired on 7/20/24 but Jira is still accessible and we can create issues. Do we have to actually cancel the subscription? The license was for a set period of time and we did not renew, so I don't understand what we are cancelling. If we don't cancel, will Atlassian charge us for still having Jira, even though it is not used and we no longer have a license? The product was bought via a company PO, so there is no credit card involved. I do not want us having the risk of being charged for something we don't use and don't have a license for.


Answers:
author: Samuel Gatica
body: Hi [@Steve Mandeli](/t5/user/viewprofilepage/user-id/3203466)

Based on my personal experience, Atlassian does not cancel the subscription on the exact day that the termination is scheduled. It always give you a little buffer in case you are having issues with the renewal. You will soon begin receiving emails from Atlassian regarding the impending loss of access to your instance and suddenly access will be restricted and later the data will be eliminate.

If you wish to expedite the process, you may consider canceling your subscription. Please refer to the following document for guidance: <https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/>

Hope this helps

Best regards

Sam


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
More fields to project timeline?
Asked by Mika Lahtinen:

Is there any way to add more columns to Project timeline just like you can add columns to the timeline in Plans? In Plans you can edit the timeline view and the list view but in project timeline you can can't edit the list view almost at all. Now team members need to go to Plans to check out their project timeline, because the timeline view inside the project is just little bit worse. This is so confusing for the users and might be a be a dealbreaker for many project teams to use Jira in the first place.


Answers:
author: Trudy Claspill
body: Hello [@Mika Lahtinen](/t5/user/viewprofilepage/user-id/5417389)

Welcome to the Atlassian community.

The short answer is "no". The Timeline feature available when you are viewing a project/board is a basic feature that does not offer much customization. For more customization options you have to use Plans.

comments: author: Mika Lahtinen
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

In that case, I guess I could hide the timeline alltogether from a project and only use the Plans.


author: Trudy Claspill
body: That would seem to be the only option.

I think it is on by default. It would need to be disabled for each Team Managed project in the Project Settings. For Company Managed projects the option is in the Board Configuration so it would have to be disabled in each board.


Tags: cloud

jira-cloud
As soon as i select a different Permissions Scheme the project Kanban board disappears
Asked by Ashbeel Ashkar Gohar:

I have created a custom permission scheme for my organization but when i apply that to a project the Kanban board disappears. When i switch back to the default it reappears.  

Default setting is selected:  
![Captuyre.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340585iFAF393DDAFC7998E/image-size/large?v=v2&px=999 "Captuyre.PNG")  

The board is there:  
![Capturddde.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340587i4500DD4CCF476E2C/image-size/large?v=v2&px=999 "Capturddde.PNG")

When i select my scheme and apply:  
![Capturesdf.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340588i774302B67DA9543C/image-size/large?v=v2&px=999 "Capturesdf.PNG")

the boards disappear:

![Captuyre.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340589i97C1C831684549A2/image-size/large?v=v2&px=999 "Captuyre.PNG")

How can i resolve this issue?


Answers:
author: Marc - Devoteam
body: Hi [@Ashbeel Ashkar Gohar](/t5/user/viewprofilepage/user-id/5526369)

Check the differences in the permission schemes.

Are the schemes based on project roles, groups or users.

Browse is the most important permission, if no browse permissions are granted, the other permissions don't matter.

Browse is required to see issues in the project

comments: author: Ashbeel Ashkar Gohar
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) it worked thanks


Tags: cloud

jira-cloud
Anyone know why Smart Checklist would update closed issues?
Asked by Jill Vieregge:

For some reason Smart Checklist went through our whole instance on July 31 and updated closed issues that don't even have any Smart Checklist items.

Messing up our metrics.![Screenshot 2024-08-07 at 12.35.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340579i70CF015CDC11C2EC/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 12.35.20?PM.png")


Answers:
author: Marc - Devoteam
body: Hi [@Jill Vieregge](/t5/user/viewprofilepage/user-id/4540914)

Check the app that is used for smart checklist and review the documentation.

A good option is to contact the app support and ask them if this is normal behaviour, or that this occurs due to someone creating a checklist template, or using specific app options.


author: Matheus Souza Alves
body: Hi Jill,

We've identified the root cause of the issue as a recent functionality update that triggered an unintended synchronization of Issue Properties with Smart Checklist Data.  

The update lies at the intersection of Smart Checklist and Jira structures which makes it complicated to implement but it is needed to broaden the Smart Checklist capabilities.  

This action resulted in unexpected changes to some Jira Issues. Unfortunately, the change is irreversible.  

We will take measures to avoid such actions in the future our team. Please excuse us for the inconvenience caused.  

If you need any additional support or have further questions, please let us know.  

Regards,

TitanApps Team.

comments: author: Jill Vieregge
body: Wow, that's annoying. Its messed up our metrics big time.


author: Matheus Souza Alves
body: Hi Jill,

We absolutely understand the business impact it had and sincerely apologize for such an inconvenience.

Our team is committed to preventing a recurrence of such a problem in the future.

Please don't hesitate to reach out to us if you have any other questions.

Regards,

TitanApps Team.


Tags: cloud

jira-cloud
Cleanup Project Roles from "Developer" to "Developers"
Asked by Pavankumar:

I need to move project roles from developer to developer's permissions role. As there are two similar types of roles available. The roles which were assigned to developer should be transferred to developers. Is there any impact for users, projects and permissions.  
without impacting how can we achieve this.  
Any suggestions will be helpful.  

Thank you,  
Pavan.


Answers:
author: John Funk
body: Hi Pavan - Welcome to the Atlassian Community!

Do you know if the roles are being used in Workflows or Automation rules?

You should be able to update the Permission Schemes and Notification Schemes easy enough, though it will be a manual process.

I you go to Settings \> System \> Project Roles you can click on the View Usage for the role you want to get rid of. Go through each of those cleaning them up until it shows that there is no more usage. Then you can delete the role.

comments: author: Pavankumar
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,Thanks for your valuable information.


author: John Funk
body: You are welcome.


Tags: cloud

jira-cloud
craete API token button is disable
Asked by Shani Levi:

hello,

I am admin user in JIRA and need to craete a new API token and the button is disabled to me, you know why it can happen?

I already created token before...

see screen shot:

![Capture.JPG](/t5/image/serverpage/image-id/340577i7B754FE599FA867A/image-size/large?v=v2&px=999 "Capture.JPG")

Thanks Shani


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Shani Levi](/t5/user/viewprofilepage/user-id/5556644)

As you can see in the message, the Org admin has blocked API tokens.

<https://support.atlassian.com/security-and-access-policies/docs/set-api-token-access/>

<https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/>

Please reach out to your Org admin.

Regards

Aaron


Tags: cloud

jira-cloud
How to find who has been released the versions?
Asked by mhari_krishna:

In a project i am trying to figure out who has released the versions in kanban board, is there a way how we can able to find out. Any suggestions will be helpful.

Thanks,

Hari.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I believe the only place this gets recorded is in the audit logs.


Tags: cloud

jira-cloud
How do you launch a JWM project from Jira Service Management Portal?
Asked by Wayne Willows:

Can anyone advise how to integrate JWM to an existing Jira Service Management Portal? I'm looking to create a single point for customers to either raise a incident or request a item via JWM.


Answers:
author: John Funk
body: Hi Wayne - welcome to the Atlassian Community!

Your only real option is to initially save the issue to the JSM project and then use automation to clone the issue into your JWM project and auto-transition the JSM issue to Done.

Or you could do a manual move of the issue from JSM to JWM.
How to transition tickets from Jira Work Management to Jira Cloud
Asked by Keri Brownell:

Is there a way to take a task in Jira Work Management and easily convert it in Jira Cloud to be added to the engineering backlog?

I ask because I want to keep a board in Jira Work Management that has a blend of tasks for operations and engineering, and want to be able to easily send a ticket to engineering with all of the prior context.

Thanks for the help!


Answers:
author: Julien Peyrade _ Elements
body: Hello [@Keri Brownell](/t5/user/viewprofilepage/user-id/4530400)

I'm the Product Manager for the add-on [Elements Copy \& Sync](https://marketplace.atlassian.com/1211111), which lets you do just what you need.

What we can help you with is creating issues in Jira Software from issues in Jira Work Management automatically (with a post-function) or manually (by clicking a button in the issue). You can set up what you want to copy from the original issue (any fields, but also comments or attachments!) so that you will have the full history of the ticket in your new issue.

Don't hesitate to contact [our support](https://support.elements-apps.com/plugins/servlet/desk/portal/1) if you need any help.

Kind regards,

Julien


author: John Funk
body: Hi Keri - Welcome to the Atlassian Community!

The only real way to do this would be to clone the JWM ticket to the Engineering project using automation.


Tags: cloud

jira-cloud
How to migrate project from Jira work management to Jira service management?
Asked by Andrii Petrenko:

Hi all,

How to migrate a project from Jira work management to Jira service management?

Thank you!


Answers:
author: Tom Lister
body: Hi [@Andrii Petrenko](/t5/user/viewprofilepage/user-id/4532777)

if you go to the project admin/ project details, you can change the project type.   
I converted a number of projects the other way and recently temporarily reverted some to delete their SLA data.

Try it in a staging system first though.

Tom


author: Daniel Ebers
body: Hi [@Andrii Petrenko](/t5/user/viewprofilepage/user-id/4532777) + [@Tom Lister](/t5/user/viewprofilepage/user-id/2065062)

that's quite interesting as there seem to be cases when it works - and cases where it does not.

Havin a project of type "business" (company-managed) - Jira Work Management; the option is greyed out and a bulk move is recommended in a info box.

![grafik.png](https://community.atlassian.com/t5/image/serverpage/image-id/158240i7E959D7BE95FAE6C/image-size/large?v=v2&px=999 "grafik.png")

However, I am remembering that the project type could be changed in the past - I'm just not able to remember the details.

Regards,  
Daniel

comments: author: Tom Lister
body: Is that on Cloud?

I have the options on Data Centre


author: Andrii Petrenko
body: it works crazy: from 130 tickets moved only 16, and the rest of the tickets disappeared.


author: Tom Lister
body: Hi [@Andrii Petrenko](/t5/user/viewprofilepage/user-id/4532777)

What are you seeing?


author: Daniel Ebers
body: [@Tom Lister](/t5/user/viewprofilepage/user-id/2065062)yeah, the screenshot was taken from Cloud.


author: Russell Zera
body: This is what we are seeing as well (Cloud Premium)... Option is greyed out and it tells us that we must create a new project and move the issues. Problem is, that now "burns" that project key on that instance forever, and in a large enterprise-wide instance, burning project keys can become problematic quite quickly.


Tags: cloud-migration
Translation problem
Asked by Allan Ferreira:

In English the days of the week are correct. But when I change to Portuguese language (Brazil) the order is wrong.

In the example of the attached image, the 24th and 29th have a language error.

![fix.jpeg](/t5/image/serverpage/image-id/157319iF4A9E02EFBA1BDC0/image-size/large?v=v2&px=999 "fix.jpeg")

Correct would be:

Seg, **Ter** , Qua, Qui, Sex, Sab, **Dom**

How to fix? Or is it just a bug in translation?


Answers:
author: Ang?lica Luz
body: Hello Allan,

Welcome to the Atlassian Community!

Thank you for bringing up this issue to our attention.

Testing on my local site, I was able to replicate the same issue when viewing the Timeline (Cronograma) on a Jira Work Management project. If you also saw the issue on another menu, please, let me know.

Based on the tests, I created a bug ticket, so the team responsible for the translations can check and fix it:

* [Days of the week not translated correctly on Timeline when using Portuguese (Brazil)](https://jira.atlassian.com/browse/I18N-3430)

Please, click on "This affects my team" and also watch to receive updates.

??Kind regards,  
Ang?lica


Tags: cloud

jira-software

jira-software-cloud
Can't Add Request Participants
Asked by Rita Anjo:

Hi,

I'm trying to add request participants in my task but i'm having some issues.

I already add the field, but when I click it i can't choose any participants. Always returns me this message:

![image.png](/t5/image/serverpage/image-id/157316iD3E940CA2E45259D/image-size/large?v=v2&px=999 "image.png")

Then, I click to refresh and the issue remains.

Can someone help me?

Thanks.


Answers:
author: Ang?lica Luz
body: Hello [@Rita Anjo](/t5/user/viewprofilepage/user-id/4116483),

Thank you for reaching out to Atlassian Community!

The Request participants is a feature available only for Jira **Service** Management projects.

* [What are request participants?](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/)

When the field is added to Jira **Work** Management or Jira **Software** project, it's expected that it won't return any users of the site.

There is a feature request suggesting adding this option on all projects:

* [Allow the Request Participants field to be used in other project types](https://jira.atlassian.com/browse/JRACLOUD-76628)

In this case, the best option is to use the Watcher field. When someone is added as a watcher, they will receive notifications of the ticket.

* [Watch, share, and comment on an issue](https://support.atlassian.com/jira-software-cloud/docs/watch-share-and-comment-on-an-issue/)

Kind regards,  
Ang?lica

comments: author: Rita Anjo
body: Hello [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

Thank you for your feedback.

I will follow your advice.

Regards,

Rita Anjo


Tags: cloud