youngmon/atlassian-qna huggingface dataset:
Unable to login with my Google Email account
Asked by charishma30091993:

I'm trying login to my Bitbucket account with my Google email ID - charishma.chandrakumar@aptos.com but I get the below error. The email ID is not tagged to any org directory.

![Glip_image6561419303102462901.png](/t5/image/serverpage/image-id/200680i01213FC8039C58BA/image-size/large?v=v2&px=999 "Glip_image6561419303102462901.png")

Also I did not receive any instructions to my email ID as mentioned in the error message.

Request you to please help resolve this issue and reactivate my account.

Please let me know if I should be reaching out to a different team / individual or if you need any further information from my side.

Thanks!


Answers:
author: carlosughini
body: Hello Charisma,

Welcome to the community!

Probably what happened is that someone claimed the domain @aptos.com and now you have a managed account that doesn't have license/permissions.

Hello Ayrton,

This error means that the user's Atlassian account has been disabled everywhere in the Atlassian system, and not just on your Cloud instance. It would need to be re-enabled by the organization's admin. You'll need to find the person who administers the user accounts for your domain.

As the organization admin, they will be able to re-enable the account from [admin.atlassian.com](https://admin.atlassian.com/). From there, click on **Directory \> Managed Accounts** . Click on the account, and then click **Reactivate account** on the top right. If you do not have these options, then you are not the admin for the organization.

I hope that clarifies things! If you're having trouble determining the admin for your organization, please reach out to [Cloud Support](https://support.atlassian.com/contact).

Hope it helps.

Kind regards,

Carlos


Tags: bitbucket-cloud

cloud
Pipeline RSYNC not recursing/overwriting
Asked by capsicumdreams:

I have this step, which seems to work (at least it doesn't fail).

But the files inside a subdirectory are not getting updated/overwritten

script:  
- pipe: atlassian/rsync-deploy:0.7.1  
variables:  
USER: 'root'  
SERVER: 'someserver'  
REMOTE_PATH: '/root/sq'  
LOCAL_PATH: './Server/Source'  
EXTRA_ARGS: '-rzvv --delete --exclude={"\*-lock.json",".env",".idea","node_modules","bin"}'  
DEBUG: 'true'  
Is there something wrong with the arguments?


Answers:
author: Patrik S
body: Hello [@capsicumdreams](/t5/user/viewprofilepage/user-id/3134223) ,

Thank you for reaching out to Atlassian Community.

Rsync by default checks the modification time and size of the file to decide whether it should be updated or not, and sometimes this can make it wrongly skip some files. In this case I would suggest trying to use the **--checksum** flag and test if the files are correctly transferred, as with this flag rsync will compare the checksum of the files to decide if they should be updated or not.

If that does not work, I see you are already printing verbose logs in your rsync command, so are the files you were expecting to see in the destination being listed by rsync in the logs? Could you provide us with the path of one of those files that are not being transferred?

Thank you, [@capsicumdreams](/t5/user/viewprofilepage/user-id/3134223) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

rsync
How to set notification specific for commits to branch only in bitbucket?
Asked by Ivan Parayno:

Hi,

Is there a way to set email notifications specific to only the branch or master in bitbucket? If yes can please show me how it is done.

I am aware that there is a watch capability for a certain repository, but I need to only watch the master or its specific branch for a certain repository.

Appreciate any feedback on this!


Answers:
author: Patrik S
body: Hello [@Ivan Parayno](/t5/user/viewprofilepage/user-id/4959127) ,

Welcome to Atlassian Community!

I'm afraid it's currently not possible to filter the e-mail notifications only to specific branches, but we already have a feature request to implement that functionality :

* <https://jira.atlassian.com/browse/BCLOUD-10789>

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with [this policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) in mind.

Thank you, [@Ivan Parayno](/t5/user/viewprofilepage/user-id/4959127) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud
StackFrame is not a constructor when building
Asked by ryanliu830626:

I tried to update my vue-cli project today somehow there is a problem when running npm run build. It says: StackFrame is not a constructor. Previously it was working normally, anyone encounter the same issue?

![???? 2022-06-06 ??10.38.11.png](/t5/image/serverpage/image-id/200673i1E6EB97A477B1D76/image-size/large?v=v2&px=999 "???? 2022-06-06 ??10.38.11.png")


Answers:
author: Rodrigo Barbosa
body: Same problem for me as well. But running on jenkins, so it seems a problem with vue-cli?
Add Bitbucket licensing to existing cloud licensing for Jira/Confluence
Asked by Rory Geoghegan:

My enterprise has a license for cloud versions of Jira and Confluence while for BitBucket we are using a BitBucket server license.

Not everyone is aware of the BitBucket server offering so it's meant staff have gone out and created their own BitBucket cloud instances and personally linked them to the enterprise instance of Jira and Confluence.

Asking two questions:

1. What is the process for adding BitBucket to our enterprise account?

2. Is there an additional cost per user/month and if so how much?

Any guidance provided is much appreciated and thanks in advance


Answers:
author: Patrik S
body: Hello [@Rory Geoghegan](/t5/user/viewprofilepage/user-id/4626143) ,

Thank you for reaching out to Atlassian Community.

Currently the Bitbucket Cloud licenses are billed separately from Jira/Confluence and you can manage the billing directly on the bitbucket website.

Just to give you a background, the billing in bitbucket is done at the workspace level. A workspace is a place where you can create your repositories, projects, and share the code with your team. There are two kinds of workspaces :

* Personal workspace: the workspace we create for every user when they sign up on bitbucket. This workspace is attached to the user's e-mail address and is owned by the user, and it's usually used for personal stuff.
* Shared workspace: this workspace is usually used for companies/teams and the owners of a shared workspace are all the users that are in a group with Administrator access.

So in your case, I would suggest [creating a shared workspace](https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/) for your company and have the users to [transfers their repositories](https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/) to this shared workspace. You can then upgrade the shared workspace to one of the Bitbucket Cloud plans - Standard or Premium. Bitbucket defines cost based on the number of users who have access to private repositories within your workspace.

You can check the plan and pricing in the following links :

* <https://www.atlassian.com/software/bitbucket/pricing>
* <https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/>

Hope that helps! Let me know in case you have any questions.

Thank you, [@Rory Geoghegan](/t5/user/viewprofilepage/user-id/4626143) .

Kind regards,

Patrik S

comments: author: Rory Geoghegan
body: Hi Patrik,

that does help - thanks :)


Tags: bitbucket-cloud

cloud
Someone has already added that key as an access key to a repository.
Asked by dustinosthzn:

Hi,

Trying to add an ssh key to my user profile after adding to repository. I did delete the ssh key from my repository, but I am still getting the following error when trying to add a new ssh key to my user profile

Someone has already added that key as an access key to a repository.

Regards

Dustin Oosthuizen


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is what it says it is. You've already added the key with a different account. You'll need to create a new key for your new account (and stop sharing keys across accounts)

comments: author: dustinosthzn
body: Thanks for your response.

In the original post I did say that I added the key on a repository, and then tried to add it to my profile. I did not use this key on multiple accounts. I do not share keys accross accounts. I added a key to the repository directly, after realizing that I can only read and not commit, I deleted the key on the repository level and tried to add it to the profile level, which is my profile and this is the error message I am getting. For some reason it does not pick up that I have deleted the key on the repository. Why is this? Can you delete the key so I can add it to my profile?


Tags: bitbucket-cloud

cloud
The user is not able to receive verification email.
Asked by Daljeet Bansal:

A yahoo user is not able to receive the verification email and hence not able to use JIRA.

Please help.

TIA.

Daljeet


Answers:
author: Andy Heinzer
body: Sorry to hear about this problem. Sometimes user email addresses can be added to a suppression list. Could you please let me know the email address in question here? With that information we can remove this block or investigate further.

Andy


Tags: bitbucket-cloud

cloud

jira
early slack-notify
Asked by amrsalah944:

Hi,

Is there anyway to receive a slack notification on starting the pipeline before anything else ie "Build Setup"?

This is part of my current config

pipelines:  
default:  
- step:  
deployment: test  
script:  
- pipe: atlassian/slack-notify:2.0.0  
variables:  
WEBHOOK_URL: $SLACK_WEBHOOK_URL  
MESSAGE: 'A deployment is being done .. That may take 18 minutes, Please do not commit any changes during this period'  
- apt-get update  
- apt-get install -y zip  
- zip -r application.zip .

- pipe: atlassian/aws-code-deploy:0.2.5

.....


Answers:
author: Patrik S
body: Hello [@amrsalah944](/t5/user/viewprofilepage/user-id/4958447) ,

Welcome to Atlassian Community!

Since the atlassian/slack-notify pipe you use to send a notification to slack runs inside a docker container, I'm afraid it's not possible to run it before the Build Setup.

Currently you can only configure slack notification for pipeline:succeeded, pipeline:failed and pipeline:fixed under **Repository Settings \> Settigs (under Slack)**. I went ahead and created the following feature request to add the event "pipeline:start" in the bitbucket slack integration :

* <https://jira.atlassian.com/browse/BCLOUD-21941>

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with [this policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) in mind.

Thank you, [@amrsalah944](/t5/user/viewprofilepage/user-id/4958447) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud
created user can't pull from bitbucket via Visual Studio?
Asked by hdestroyer71:

I created one user. Give him permission to write. He can't pull from visual studio and every time when he tried to push, it ask for credentials.


Answers:
author: Ben
body: G'day!

Welcome to the Bitbucket Cloud Community.

Assuming that the user has read through our [documentation](https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231) related to the change and has successfully configured an [App Password](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/) in Bitbucket Cloud, please suggest that they try the following configuration in Visual Studio:

GIT URL - <https://workspaceID@bitbucket.org/>

USERNAME - Username

PASSWORD - AppPassword

This community answer highlights a similar issue for VS 2017/2019 using the Bitbucket extension, the same should apply:

<https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-extension-for-visual-studio-not-allowing-to-login/qaq-p/1200694>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
How to determine what pull request data changed from pull request updated webhook payload?
Asked by Steve Muskiewicz:

I'm looking at the BB cloud event payload for "pull request updated" (<https://support.atlassian.com/bitbucket-cloud/docs/event-payloads/#Updated.2>) and am trying to figure out if there is something in the payload that provides the data on *what* fields actually changed? The docs are not very specific about this, for **pullrequest** it just says "The updated pull request. See the Pull Request entity sample."

So in other words if someone edited the PR title or changed the target branch, how can I tell from the payload that these were the actual PR fields that got changed? Unless I'm missing something, the webhook appears to be sending the entire pull request payload and not just the "changed" fields.

Is there something I'm missing here?


Answers:
author: Patrik S
body: Hello [@Steve Muskiewicz](/t5/user/viewprofilepage/user-id/544646) ,

Thank you for reaching out to Atlassian Community!

I'm afraid that at this moment, the Pull Request Updated event will indeed send the entire pull request payload to the destination, and not just the fields that were changed. As I understand it would be great to be able to identify what fields were actually updated, I went ahead and created the below feature request :

* <https://jira.atlassian.com/browse/BCLOUD-21940>

I would suggest you add your vote there since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with [this policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) in mind.

Let me know in case you have any questions.

Thank you [@Steve Muskiewicz](/t5/user/viewprofilepage/user-id/544646) ,

Kind regards,

Patrik S

comments: author: Steve Muskiewicz
body: Thanks [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) ! I appreciate the feature request, I will go ahead and vote for it and would encourage anyone else looking for this feature to do so as well!


Tags: bitbucket-cloud

cloud
Can you update the official pipeline documentation to reflect new deployment environment types?
Asked by Bryant Foresman:

This closed issue <https://jira.atlassian.com/browse/BCLOUD-15362>

never got documented here: <https://support.atlassian.com/bitbucket-cloud/docs/configure-bitbucket-pipelinesyml/>

Some of the final comments are people repeating that the docs need to be updated.

This is an important feature and needs to be documented so that people can use it. Thank you. I literally spent 4 days trying to find a workaround because I thought deployments were still limited to test, staging and production, as documented above.


Answers:
author: Ben
body: Hey Bryant,

Thank you for bringing this to our attention, I agree that the documentation should definitely have been updated to reflect the deployment environments quite some time ago.   
I've since reached out to our internal documentation team and this is currently in the works to be released in the near future.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Why is the new sourcetree so slow?
Asked by kstenerud:

Ever since upgrading from 2.1 on the mac, sourcetree has been hellishly slow. Moving things to and from the staging area causes it to completely freeze up for up to 30 seconds at a time, which basically makes it unusable. I've now gone back to 2.1 from an old installer I found, and it works great. It's as if you've gone from O(nlog2) algorithms to O(n\^2) and didn't bother testing with medium to large data sets.


Answers:
author: Sam Hall
body: Hi Karl,

I don't work for Atlassian (this is a community help forum, so you may or may not get a direct response from Atlassian here).

But (if you didn't already) you could have a look at the following issues which might be related:

<https://jira.atlassian.com/browse/SRCTREE-3843>

<https://jira.atlassian.com/browse/SRCTREE-4172>

<https://jira.atlassian.com/browse/SRCTREE-4082>

<https://jira.atlassian.com/browse/SRCTREE-3942>

<https://jira.atlassian.com/browse/SRCTREE-4083>

If you want to contact Atlassian direct you could comment/vote on one of these, raise your own bug or contact technical support here: <https://support.atlassian.com/servicedesk/customer/portal/1>

Sam


Tags: performance
Sourcetree unbelievably slow on Windows 10
Asked by Alan Rick:

It takes about 10 minutes to switch from one tab to another.  
It takes about 15 minutes after pressing commit before the progress bar appears.  
During that time the menu cannot be accessed through windows, but cpu, memory and drive usage on my pc is absolutely minimal. No other Windows program is affected during this time.  
I have 3 projects, each project has about 10 - 20 files, of the order of 1K each.  
Windows 10 64bit is up-to-date. Sourcetree, too (version 1.9.6.2). Deinstalling it and reinstalling it has had no effect.  
The problem started when I ok'd an update. The only unusual aspect of the setup is that my sourcefiles are in a local dropbox folder.  
Anyone else seen this behavior?


Answers:
author: Damith Rajapakse
body: I'm facing the same problem. Git bash is painfully slow, even for a tiny repo with less than 10 commits. Using Windows 10 Bootcamp, and latest SourceTree 2.1.2.5


author: Hans Wijaya
body: Hi Alan,

Do your issue have been fixed yet? my friend also getting the same issue now.

Hans

comments: author: Alan Rickayzen
body: Hi Hans,

Hi Hans,

I'm afraid not.

My workaround is to press the button, make myself a nescaffe, drink the coffee, and by then the screen has refreshed .

luckily I only need to do this about once a week,

Alan


author: Alan Rick
body: Thanks Sam,

Unfortunately that fix didn't help. The spell-check was off already and I've now on the latest version 1.9.9.20.

The effect is visible when I switch between tags. But also on the frame on the left showing a tree of "File Status, Branches, Tags, Remotes" takes a very long time to display. So I suspect it might be related to GIT.

Is there a way of testing the embedded GIT through the command line to see if that's what's causing the problem? Can anyone suggest a simple command to try?

Alan


author: Sam Hall
body: Hi Alan,

Does this happen when you are switching repository tabs?

I spotted a bug report here which might be similar to your issue : <https://jira.atlassian.com/browse/SRCTREEWIN-6670>

Hope it helps.

Sam
sourcetreesetup windows installer doesn't work
Asked by Linda Petty:

I've downloaded the sourcetree installer for windows SourceTreeSetup_1.9.9.20.1481208272 but it doesn't appear to be a proper installer. I just get 'Windows cannot open this file'.

I was able to unzip it with 7-zip but I still didn't get anything that looked like a windows installer.

Any ideas?

I want to use it to access a repository in bitbucket


Answers:
author: Rick Culpepper
body: Two minutes ago, I downloaded the SourceTree 1.9.9.20 installer for Windows. The file name is SourceTreeSetup_1.9.9.20.exe and it is a valid Windows executable that installs SourceTree.

Try deleting the file and downloading it again.
After updating to 1.9.9.2 my pre-commit hook bash script has wrong path
Asked by David_Chirgwin:

I have a bash script that runs as a pre-commit hook, and it invokes a command that is in my windows path (it's a code formatter pretty-print thing). This was working fine until I upgraded to 1.9.9.2 yesterday.

Now, the script fails because it can't find the pretty-print program in the path.

The path it appears to be using is much shorter than my windows path, with many entries missing.

Anybody got any ideas as to what's going on and how I can fix it?


Answers:
author: David_Chirgwin
body: This has been fixed in 1.9.10.0


Tags: bash

commit

git
LFS push fails with Error sending chunk details to media api: StatusCode 400 Bad Request
Asked by yagero:

After having updated SourceTree, a popup asked me to install a custom stuff for faster upload speed. Which I did.

But now, my LFS push fail with this error:

```
Error sending chunk details to media api: StatusCode 400 Bad Request
```

Here is the full log:

```
git -c diff.mnemonicprefix=false -c core.quotepath=false -c lfs.customtransfer.bitbucket-media-api.path=git-lfs-bitbucket-media-api push -v --tags origin master:masterPushing to XXXXXXXXXXX.gitGit LFS: (0 of 1 files) 0 B / 15.41 MB Git LFS: (0 of 1 files) 0 B / 15.41 MBError transferring "97a34b1f87b6dd039e3253fff6d12e5a21b2986df3858c6cc07f8b0e16c91af6": [17] Error sending chunk details to media api: StatusCode 400 Bad Request from /upload/59081b1a-52fd-4c22-8b5e-883e2f664788/chunkserror: failed to push some refs to 'XXXXXXXXXXX.git'Completed with errors, see above.
```

What can I do?

Thanks

git version: 1.9.5-preview20141217


Answers:
author: Pepalu
body: I solved it uninstalling and reinstalling SourceTree, and then click yes when it asks to update the Git LFS Bitbucket adapter. So maybe it was a bug that was fixed in a posterior version.


author: yagero
body: Ok so I uninstalled SourceTree, deleted my Users\\XXX\\AppData\\Local\\Atlassian folder, reinstalled SourceTree, I made sure to NOT install the custom Git LFS Bitbucket adapter. And it works!

So the problem is really the Git LFS Bitbucket adapter.


author: Arshia Cont
body: I just ran into the same problem. Removing Bitbucket LFS Media Adapter solved it for Pushing on terminal.

Is there a way to tell *SourceTree* to *not* use the Media Adapter as well? or a global solution for this issue? It's a pitty to bypass SourceTree when using LFS.