youngmon/atlassian-qna huggingface dataset:
Newline Character in Topic Description
Asked by Dakota Alverson:

How can I get a paragraph break in the description field of a Topic on the home page of my customer portal?

I have tried \\n and \\\\

![Capture.JPG](/t5/image/serverpage/image-id/333395i752B6DE9824C484C/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Mikael Sandberg
body: Hi [@Dakota Alverson](/t5/user/viewprofilepage/user-id/5535662),

Welcome to Atlassian Community!

You do not have to add any special line break characters in the Portal introduction text, just treat the field as a normal multi-line text field. Here is an example of our looks like:

![Screenshot 2024-07-03 at 1.41.50?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333396iF8A9D616CBF7D181/image-dimensions/309x129?v=v2 "Screenshot 2024-07-03 at 1.41.50?PM.png")

And this is what it looks like on the Portal

![Screenshot 2024-07-03 at 1.43.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333397i94CCA73B23E5FDED/image-dimensions/388x112?v=v2 "Screenshot 2024-07-03 at 1.43.17?PM.png")

comments: author: Dakota Alverson
body: Hi Mikael, thanks for your response.

This is what I initially tried:

![MicrosoftTeams-image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333399i1F237F0EEC884E48/image-size/large?v=v2&px=999 "MicrosoftTeams-image.png")

When I save the configuration, this is how it looks:

![MicrosoftTeams-image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/333398i4BDE0A1EFBD92E86/image-size/large?v=v2&px=999 "MicrosoftTeams-image (1).png")

Do you have any suggestions for how to solve this?

Thanks :)


author: Mikael Sandberg
body: Odd, it should follow the normal [text formatting notation](https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=breaks). Have you tried any of the other notations to see if they work, like the one of the text effects or headings?


Tags: cloud

jira-service-management-cloud
In the LIST VIEW, border lines appear in the Filters
Asked by ??:

I don't know why there are visible border lines in my Filters(All users can see them).

I searched for a long time but couldn't find where to set it to be invisible.


Answers:
author: ??
body: ![img_20240704.png](https://community.atlassian.com/t5/image/serverpage/image-id/333427i123DC718BB5E6498/image-size/large?v=v2&px=999 "img_20240704.png")

Just like in the picture.

comments: author: Osama Shabbir
body: Hi, I am facing the same issue, can any one from JIRA support tell us how to remove these border lines?


author: Andy Heinzer
body: Hi,

If I understand the concern here, it's that the search results within Jira Cloud are showing borders between the cells. It does seem like this is being caused by the new search. For the time being I'd recommend going to the ... menu and then choose the option to "Go back to the old issue search"

![Screenshot 2024-09-16 at 1.24.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347586iCB6A77397EB007C4/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 1.24.28 PM.png")

When you do this, it will prompt you to explain why. I'd recommend that you fill in that reason box so that our product teams can better understand how this change effects end users.

I noted in my own testing that reverting to the old issue search doesn't show any borders in the cells between results/fields.


author: John Funk
body: Hi [@??](/t5/user/viewprofilepage/user-id/5508902)

This is probably related to changes that Atlassian is making across the board with the new Search functionality and now the Filter Results gadget.

<https://community.atlassian.com/t5/Jira-articles/Updates-to-Filter-Results-Gadget/ba-p/2811217>


author: Bar Benezri
body: [@??](/t5/user/viewprofilepage/user-id/5508902) [@Osama Shabbir](/t5/user/viewprofilepage/user-id/5543319)   
Did you found any solution to this issue?

comments: author: Osama Shabbir
body: No I am not able to find any solution. [@??](/t5/user/viewprofilepage/user-id/5508902)


Tags: cloud

jira-service-management

jira-service-management-cloud
Custom group not showing in approver group selection
Asked by Kay:

I created some custom group in Atlassian user management. I want to add those groups as context and default values within the "Approver Groups (group picker)" field but not all the groups are showing for me to select and add.

I have refreshed severally but no positive response


Answers:
author: Kay
body: Thank you all, it is now showing. I needed to give it time for everything to sync.


author: Dave Mathijs
body: Hi [@Kay](/t5/user/viewprofilepage/user-id/5428035) is your service project company-managed or team-managed?

comments: author: Kay
body: it is company managed


author: John Funk
body: Are you a member of the groups that are not showing up? You must be a member of a group to be able to see the group.


Tags: atlasian

jira-service-management

jira-service-management-cloud
Difficulties integrating DataDog with Opsgenie
Asked by Guilherme Vernier:

I'm building an automation in which I want to integrate DataDog with Opsgenie, using Opsgenie as a receiver of logs from DataDog and as a trigger for another automation. I would like to know how to make Opsgenie receive information from a DataDog monitor.


Answers:
author: Fabian Lim
body: Hi [@Guilherme Vernier](/t5/user/viewprofilepage/user-id/5535600)

Welcome to the community!

Have you come along this article explaining the integration: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-datadog/>

I have worked with various clients where events from Datadog come into opsgenie and based on DD tags or other attributes you can generate/suppress alerts.

comments: author: Guilherme Vernier
body: So, the documentation has already been read, but it hasn't helped us with what we need.


Tags: cloud

jira-service-management

jira-service-management-cloud

opsgenie
Schedule Automation and Order of Issues Created
Asked by Claudia Contreras:

Hello -

I have a scheduled automation and it's creating the needed tickets as expected. However, it's creating them in alpha order vs the order in the automation. Is there a way to force the automation to run per the order set in the rule? I notice this happens for scheduled automations only.


Answers:
author: Trudy Claspill
body: Hello [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528)

Whenever you ask for help with an Automation Rule, it will help us help you if you provide images that show the entire automation rule and the details of each step.

Are any of the issue creations happening within a branch? Do you have multiple branches in the rule? One quirk of Automation Rules is that branches within a rule execute in parallel, not sequentially.


author: Joseph Chung Yin
body: [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528) -

The issue creation action is configured in the automation rule. Can you provide more information on your ask, so we can assist you further.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
How to migrate a free Cloud Jira to a Cloud Enterprise jira
Asked by Sharath:

Hello Team,

We are currently using a free 10users Cloud Jira but we need to move to Enterprise cloud Jira.

* Having a free edition cloud Jira
* Bought a licensed cloud Jira
* Now, we need to migrate from free to Paid cloud Jira account.

Please help me guiding the same,


Answers:
author: Daniel Ebers
body: Hi [@Sharath](/t5/user/viewprofilepage/user-id/4275163)

while there is [documentation](https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-your-data-to-and-from-jira-cloud/) on exporting one Cloud site and importing to a new Cloud site I am wondering if this is really what the intention is.  

Given the assumption your company upgraded from a free to a paid plan - would it not be like just changing the "tariff" in order to get all the features?  
Unless you are intentionally giving up the old site name (assuming you had something like test in the URL you want to get rid of) it might be better to talk to Atlassian support first - if upgrading the "existing" site and changing the name would not be the better option.

If you really want to do it, here is some documentation on migrating projects from one Cloud site to another:  
<https://confluence.atlassian.com/jirakb/migrate-projects-from-one-jira-cloud-site-to-another-779160766.html>

Regards,  
Daniel


author: Alexis Robert
body: Hi [@Sharath](/t5/user/viewprofilepage/user-id/4275163) ,

if you have bought Jira Cloud for a new site, you can do a backup of your existing Free site and import it in your new paid site : <https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/>

If you've just converted your current Free site, there's nothing to do : the plan will change and you'll have access to all the paid features. Here's how to manage your plan : <https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/>

Let me know if this helps,

--Alexis

comments: author: Sharath
body: Hello,

Thanks you for your response, I am looking for a steps to migrate Jira..

Please provide the confluence link to migrate Jira from a free site to Bought site
Automation based on day of week
Asked by Ross Musselman:

Our business needs to push newly created support cases into sprints, so that they can be incorporated into overall sprint views of the work to be done. Our sprints run from Monday to Sunday.

Setting up the base automation is straight forward, but for cases that are submitted on Friday, Saturday and Sunday, the cases need to be added to the next sprint, not the current sprint. I have implemented a condition as follows:

{{issue.created.withDayOfWeekShortName}} = FRI OR {{issue.created.withDayOfWeekName}} = SATURDAY OR {{issue.created.withDayOfWeek}} = 1

![Screenshot 2021-02-24 at 11.08.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/131788i49561D0C1DEDAFB9/image-size/large?v=v2&px=999 "Screenshot 2021-02-24 at 11.08.27.png")

I have used the three different DayOfWeek variants in trying to test them. None of them seem to work. I have also tested the texts with "FRI" and "Saturday", but they did not work either.

I have consulted the following pages for guidance in the documentation:  
<https://support.atlassian.com/jira-software-cloud/docs/use-smart-values-to-manipulate-and-format-dates/>

[https://support.atlassian.com/jira-software-cloud/docs/smart-values-date-and-time-functions/](https://support.atlassian.com/jira-software-cloud/docs/smart-values-date-and-time-functions/ "https://support.atlassian.com/jira-software-cloud/docs/smart-values-date-and-time-functions/")

Any help would be greatly appreciated.


Answers:
author: Gareth Cantrell
body: Hi [@Ross Musselman](/t5/user/viewprofilepage/user-id/1914319), you cannot do comparisons in JQL like that as JQL only works on issue fields, not extracts of fields.

Also, the .withDayOfWeek functions are used for setting that portion of the date to a new value. They do not return the portion of the date.

What you need is the Advanced compare condition where you can use the date formatting function to extract the date field you need and compare it with a regular expression.

The following example will match issues created on either Friday, Saturday or Sunday respectively:

![Screenshot 2021-02-24 at 09.31.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/131791i6923F39A8611D991/image-size/large?v=v2&px=999 "Screenshot 2021-02-24 at 09.31.42.png")

comments: author: Ross Musselman
body: Thank you, [@Gareth Cantrell](/t5/user/viewprofilepage/user-id/3178836) . That fix worked perfectly!
Create a Ticket disappears when there are tickets in the system
Asked by Michael Burlew:

In admin side of the portal, I notice that we have an option to create a change from this side, but the second a change is added to the system the button disappears. Is there anyway we can have the button stay available? Company changes are submitted by our IT team and would rather they can create these on the admin pages where they will work versus needing them to create one through a customer page and then update on the admin side.

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/131674i7F8977310AC16A12/image-size/large?v=v2&px=999 "Capture.JPG")![Capture2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/131675i8B86BF702D4FFBA2/image-size/large?v=v2&px=999 "Capture2.JPG")


Answers:
author: Meg Holbrook
body: Hey Michael, welcome to the community! You can't maintain the create button here, as that shows up only when there are no changes present. However, you will be able to utilize the create button at the top of the screen. Does this meet your needs?

comments: author: Michael Burlew
body: Yeah that should be fine. Thanks
No Actions Performed, but automation is set up properly
Asked by Julia:

When the status of an issue is changed, that is the trigger to update the corresponding field on the parent issue. Ex. the child ticket is being transitioned to "Review" status, and the parent ticket "Assessment" field needs to be updated to "Review"... why isn't isn't working!! Help!!![Screen Shot 2021-02-22 at 4.11.47 PM.png](/t5/image/serverpage/image-id/131550i3FA77EDC37BDDF75/image-size/large?v=v2&px=999 "Screen Shot 2021-02-22 at 4.11.47 PM.png")


Answers:
author: Sherry Goyal
body: Hello [@Julia](/t5/user/viewprofilepage/user-id/3416541)

I suppose, your branch condition is always returning false hence your rule exits before executing the action. You can check audit logs and verify this.

If you are working on issue types for which parent -\> child relationship hold true, you can use "For parent" type directly, for example [this](https://www.atlassian.com/software/jira/automation-template-library#/rule/112177).

Hope this helps!

Cheers  
Sherry


Tags: cloud
I need some help with some an automation around release planning.
Asked by Tim Clark:

I'm setting up a release approval board, and I want to send an email to a specific list of people when all the issues and stories associated with a release are moved to done status. Is that possible in Jira?


Answers:
author: Bill Sheboy
body: Hi [@Tim Clark](/t5/user/viewprofilepage/user-id/4029427)

Just checking... Are you on the Cloud or Server version?

This should be doable by triggering on transition, scanning for any other issues with that fixVersion, and checking their status. This may be more difficult if you have more than one value in the fixVersion field.

Assuming you have one version, you could try this if your change approval is just in time:

* Trigger: Issue transitioned to Done (or the name of your completed or release approval status)
* Action: Lookup Issues with JQL for issues with the same fixVersion and status not equal to Done... fixVersion = {{triggerIssue.fixVersion}} AND status NOT IN (Done)
* Condition: check that {{lookupIssues.size}} is zero
* *OPTIONAL* Action: Lookup Issues with JQL for issues with the same fixVersion to include the list in the email... fixVersion = {{triggerIssue.fixVersion}}
* Action: send your email

If your change approval is a cadenced activity (e.g. every Thursday) you could use a scheduled trigger with JQL. Perhaps something like:

```
project = myProject AND fixVersion = earliestUnreleasedVersion()
```

The scheduled trigger approach is much more difficult if you have multiple pending/unreleased versions at one time. *UPDATE: I changed the suggested JQL above to use earliestUnreleasedVersion() to help get just the next release.*

Best regards,

Bill

comments: author: Tim Clark
body: Thanks, this is just what I needed.
Disable desktop app notifications for issue update
Asked by Nofar Ben Kereth:

Hey,

I'm using Jira automation for auto update some fields, I disable the email notifications but the users still get the notifications in the Mac desktop app for every change (and there are a lot of changes). Anyone know how to disable this? They don't get emails since the checkbox isn't marked but do get notifications in the desktop app.


Answers:
author: Bill Sheboy
body: Hi [@Nofar Ben Kereth](/t5/user/viewprofilepage/user-id/3709861)

Please take a look at this post describing updating the Notification Policy to address this:

<https://community.atlassian.com/t5/Automation-questions/Re-How-to-disable-Jira-update-notifications-when-Automat/qaq-p/1483291/comment-id/377#M377>

There is also a suggestion to add this feature, rather than change the Notification Policy. You may watch/vote for that one here:

<https://jira.atlassian.com/browse/JRACLOUD-74321>

Best regards,

Bill


author: Nino Enukidze
body: Hello,

If you want to enable browser notification for Jira, our add-on might be the best solution for you, it works with several browsers, portal customers can receive notifications, and has a simple configuration.

for more details, you can view [the article](https://community.atlassian.com/t5/Jira-discussions/How-to-receive-Jira-push-notifications-in-the-desktop-browser/m-p/2528047#M21504).

Also, if you have some questions regarding the application, please get in touch with us using our [service desk](https://twinit.atlassian.net/servicedesk/customer/portal/3/group/17/create/178).

BR,

Nino
How to Kill/Interrupt/Abort/Cancel an "In Progress" Jira Automation job
Asked by Mark B Wager:

I have a Jira (server) automation rule running -- it shows "In Progress". It has been this way for over 24 hours.

I think this is because I inadvertently created a branch action that applied to ALL issues, instead of a more limited JQL list.

How do I cancel this job before it finishes? (And, this might not be a big deal for this one, but **the answer to this question will help me now AND in the future**.)

Thanks,

Mark


Answers:
author: Bill Sheboy
body: Hi [@Mark B Wager](/t5/user/viewprofilepage/user-id/3628976)

Are you asking about an Automation for Jira (A4J) rule, with a branch? If so, branches can only process up to 100 issues (with or without JQL).

And, at a project level I haven't seen anything for halting a rule in progress. If you disable the rule does it have any impact? (I would suspect not because the engine queues and runs these asynchronously.)

Best regards,

Bill

comments: author: Mark B Wager
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Yes. Just a typical branch rule. It does seem odd that it isn't finished running. (I had forgotten that it only processess 100 issues.)

I did disable the rule, but as you suspected it doesn't affect the past instances of the rule. I can run the rule again (with my components changed to avoid the same issue) and they run fine. But, the original rule is still "In Progress".

This is a "Global" rule. I'm not sure how global are different from project level except for scope, but I thought I should mention it.

![2021-02-19 13_59_12-Project automation - Brotherhood Mutual JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/131255i815D45A54F3D9122/image-size/large?v=v2&px=999 "2021-02-19 13_59_12-Project automation - Brotherhood Mutual JIRA.png")

Thanks,

Mark


author: Bill Sheboy
body: Hmm... I recommend talking to your site admin about submitting a ticket to support for help if it stays stuck in progress.

Best regards,

Bill
Need to automatically populate the budget tab in Jira with budgeting information entered in SAP?
Asked by Fahim:

We need to automatically populate the budget tab in Jira tickets with budgeting information entered in SAP.

What we're looking for is to integrate SAP with Jira so that when financial data is entered into SAP against any WBS, the budget tab of the corresponding Jira ticket is automatically populated with the Total Actual and Remaining amounts.

I would appreciate advice on if this is possible.

Thanks


Answers:
author: Bill Sheboy
body: Hi [@Fahim](/t5/user/viewprofilepage/user-id/3467004)

You may want to investigate options in the marketplace for this request:

[https://marketplace.atlassian.com/search?hosting=cloud\&query=SAP](https://marketplace.atlassian.com/search?hosting=cloud&query=SAP)

Otherwise, if you can get a webhook to subscribe to changes in SAP, perhaps you could use Automation for Jira rules to make the updates.

Best regards,

Bill


Tags: cloud

integration

jira

sap
Rule to Transition Epic Status based on linked issue status not working
Asked by pflaherty:

I created a rule that looks at the status of all linked issue types, and when those are either Done or Removed, and the Epic is in status "In Progress" then the Epic is transitioned to Ready for QA.

The rule runs but does not update the status of the epic when all conditions are met. I must be missing something...all that named statuses are correct, so thinking it is something in the Rule.

Here is the rule.

![JiraRule.PNG](/t5/image/serverpage/image-id/131150i2B9C0433BBB1A4C4/image-size/large?v=v2&px=999 "JiraRule.PNG")


Answers:
author: Gareth Cantrell
body: Hi [@pflaherty](/t5/user/viewprofilepage/user-id/3640060) ,

The only issue types which have a parent is sub-task.   

if you change the branch rule to Epic rather than parent it should work.

comments: author: pflaherty
body: That did not work..but got a little closer I think. There is more info in the audit log now. ![JiraAutomationAuditLog.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/131154iB3FBADBD61ECE0AD/image-size/large?v=v2&px=999 "JiraAutomationAuditLog.PNG")


author: pflaherty
body: It just worked! I also had to change the linked issues condition in the parent to "Stories (or other issues in this Epic)...

Thanks for the help! It got me on my way.

This is the final working version of the rule:

![JiraAutomationAuditLog.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/131162iA0BDE1D97305E27E/image-size/large?v=v2&px=999 "JiraAutomationAuditLog.PNG")


author: Jack Brickey
body: can you share the audit log? I would suggest adding in "log action" to record the fields when the issue is triggered. this often help when viewing the log.

comments: author: pflaherty
body: Thanks. I'll try to add "log action" into the rule.

here is an image of the audit log![JiraAutomationAuditLog.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/131151iC59AA3B8AB54AD4C/image-size/large?v=v2&px=999 "JiraAutomationAuditLog.PNG")


author: pflaherty
body: I dont see anything named "log action"


Tags: cloud
Possible to use the "Create Version" trigger to create the same version in other projects?
Asked by Sean Collins:

With the relatively new Version Created/Updated/Released/Unreleased triggers that have been added to Automation For Jira, I was hoping to find a way to use these to help maintain versions across multiple projects.

However, I can't quite seem to see a way to have the "Create Version" trigger go and create a version in a different project. It can create within the same project, but not across projects as far as I can tell.

Has anyone been able to use this to automate version maintenance between multiple projects?


Answers:
author: mogavenasan
body: Hi [@Sean Collins](/t5/user/viewprofilepage/user-id/916110),

Yes, you can! Just tested it:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/130119i1E5C4685ADE4CAC0/image-size/large?v=v2&px=999 "image.png")

You will need to change the Project value, by default it's set to "Current Project".

I hope that this helps.

Thanks,  
Moga

comments: author: Sean Collins
body: Thank you Moga! I see my problem - I had it scoped to one project. I was worried about it looping and picking up the versions being created by the rule, but it looks like it's okay.

Thanks again!


author: Sean Collins
body: Moga - quick follow up. Are you aware of any way to set the description and start date as well? It looks like we can only impact the name and release date.

Thanks again!


author: mogavenasan
body: Heya [@Sean Collins](/t5/user/viewprofilepage/user-id/916110),

From the Automation action, I can only see the Version name, Release date field, and Project. It looks like that is all what we can configure for the Automation action.


Tags: server