youngmon/atlassian-qna huggingface dataset:
Why are one team?s sprints located with other team?s sprints?
Asked by jordan@actionconference.com:

Would like to know why are one team's sprints located with other team's sprints


Answers:
author: somethingblue
body: Hi Jordan,

Can you elaborate further on what you mean by one team's sprints are located with another team's spints? A couple things to know about Sprints:

If the [board filter](https://confluence.atlassian.com/agile/jira-agile-user-s-guide/configuring-a-board/configuring-filters) contains multiple projects, the following takes place:

* When you [create](https://confluence.atlassian.com/agile/jira-agile-user-s-guide/working-with-sprints/creating-a-sprint) a sprint on that board, you are able to add issues from multiple projects to that sprint --- hence, the sprint can contain issues from multiple projects.
* The created sprint will appear on the boards of the individual projects that are [included in the board filter](https://confluence.atlassian.com/agile/jira-agile-user-s-guide/configuring-a-board/configuring-filters).

To get a better idea of what's going on a screenshot would be helpful as well.

Cheers,

Branden


Tags: advanced-roadmaps
How do we see individual issues to specific sprints on Portfolio?
Asked by jordan@actionconference.com:

Looking to find out how to see individual issues to specific sprints on Portfolio


Answers:
author: Thomas
body: Hi [jordan@actionconference.com](/t5/user/viewprofilepage/user-id/1140414),

I believe the current way to do it would be using the **Scheduled range filter**with dates matching the sprint dates.

Feel free to add your vote to this feature suggestion for better sprint filtering support: <https://jira.atlassian.com/browse/JPOSERVER-319>

Cheers,

Thomas


Tags: advanced-roadmaps
Jira performance problem
Asked by Krishna-Kumar Tadikamalla:

Creating a new issue/ticket almost takes 45 sec's, Even loading project dashboard is also very slow. I re-indexed still the same issue. Checked CPU utilization it's pretty normal. Can you please help troubleshoot the issue.


Answers:
author: zack
body: This page has been an invaluable resource when I have had to work through performance issues in my JIRA instances:

<https://confluence.atlassian.com/jirakb/troubleshooting-performance-problems-336169888.html>


Tags: advanced-roadmaps
how to auto-assign issue to perticular user in portfolio?
Asked by Shantanu bhosale:

In my portfolio plan I have added 3 projects A, B, C and in that 1 user is present in project A and project B.

If any issue added to project B it should get auto-assign that issue to that user.  
I tried "commit of changes" option in plan configuration but no luck....

Please suggest a way how to solved..

Thanks in advance


Answers:
author: Walter Buggenhout
body: Hi Shantu,

In addition to Steven's answer, check out [this related question](https://community.atlassian.com/t5/JIRA-questions/Link-issue-assignee-to-Portfolio-member/qaq-p/28327). It explains the additional configuration that helps you set the assignee synchronisation between JIRA and Portfolio.


author: Shantanu bhosale
body: I think you want to do this in core JIRA, not Portfolio. In your project in JIRA, configure project B to assign issues to that person via the **Users and roles** screen in the Project settings. Any issues created in the project after that will automatically assigned to that person, and those changes will be reflected in Portfolio.

comments: author: Shantanu bhosale
body: Thanks Steven,

I want to do this in portfolio and auto assigned done in JIra Software,

but Default Assignee in jira did not reflected in portfolio.


Tags: advanced-roadmaps
After updating assignee in Jira ticket -> this update is not sync to portfolio plan
Asked by Tuan Lam:

Hi all,

Currently, i'm using newest version of portfolio and create a plan with source is a board from jira.

When update estimation of a ticket from Jira -\> that updated is sync to Portfolio. But when updating assignee from Jira, this updated is not sync to Portfolio.

I already click refresh and Calculate button.

How can i do to make assignee updated to Portfolio when changing from Jira


Answers:
author: Kerkko Pelttari
body: Same problem. Using Jira cloud and the portfolio plugin.

comments: author: Dima Rastaturin
body: I figured that out. There should be an estimation in the ticket, otherwise it won't be synced (because Portfolio cannot schedule it). Also, good to check "Scheduling options" in the settings.


author: Dima Rastaturin
body: I have the same issue.


author: Tuan Lam
body: hi shantanu,

Thank you for your reply. I'm sure 100% assignee member is team member in portfolio plan. (on the top left, there are scope/release/team).


author: Shantanu bhosale
body: Hi Tuan,  

Check that assignee in jira is a Team member of your portfolio plan.  

for more detail follow click on this [assignee_mapping](https://confluence.atlassian.com/jiraportfolioserver/map-an-issue-assignee-to-a-team-member-868977966.html "assignee_mapping")


Tags: advanced-roadmaps
How do I plan time for design reviews by the customer into a story?
Asked by Elaine Roberts:

My design team are starting to use Jira to manage their non-software design work. Each work item has a period of design, review, amends, review, amends, approval. These seem to make sense as stages in Portfolio, but the review stages would be done by the customer. Should I just create a stage for this and assign it to a dummy customer team member with only one skill of 'review'? It's early days for the team starting to investigate Agile ideas so I appreciate this isn't a very Agile approach.


Answers:
author: Daniel Eayrs
body: Good morning Mme. Roberts,

Well, I would recommend that you ask your JIRA Administrator to build/customize a workflow that has an 'In Review/For Approval' status. There are a few Marketplace Add-ons or the possibility of implementing ScriptRunner for a more comprehensive Approval solution if required.

I hope this is helpful.

Peace,

Daniel


Tags: advanced-roadmaps

approver

atlassian-marketplace
Portfolio Live Plan Backup
Asked by Marco Pazzanese:

In the old classic plan, We were able to backup a plan (via export/import feature).

How can we do it with Live Plan?


Answers:
author: mpazz
body: Branden,

thanks for the answer, I will vote.

Do you know alternative way to make a backup? How can I say to a customer that we can't have a backup?

Do you think a backup of al AO tables on DB will be sufficient?

thancks again

Marco


author: somethingblue
body: Hi Marco,  

There is a feature request to add the option to import/export on Live plans that you can find at [JPOSERVER-1742](https://jira.atlassian.com/browse/JPOSERVER-1742) for server and [JPOCLOUD-1742](https://jira.atlassian.com/browse/JPOCLOUD-1742) for Cloud. Please vote on the issue so you can be notified of any updates, workarounds or fixes.  

Thanks,  

Branden


Tags: advanced-roadmaps
Original Story Points
Asked by SUJU PILLAI:

the column is coming blank for me always, how to do the baseline?


Answers:
author: Amanda _Praecipio_
body: To set the "Original Story Points" in Portfolio, you can either manually populate the column or you can S*et Targets*.

When you hover over an item in the Scope tab of a Plan, you will see a checkbox (this is the same checkbox you can use to exclude an item from the Plan). If you check that, another set of menus appears next to **Scope** at the top of the scope list. Click the one that says *Set Targets.* *Set Original Story Points from Current* allows you to populate the Original Story Points column with what is currently in the Story Points column.

This also allows you to view the Target Schedule under the *Schedule* menu next to the calculate button.

Story Points Column will populate from the hierarchy in JIRA plus the points listed in the Story Points Column.

Hope that helps!


author: David Markowski (DO NOT USE)
body: I dont see the option for Set Targets. how do I enable that?

comments: author: Amanda _Praecipio_
body: In a Plan on the Scope Tab...

On the Scope Detail (the list of issues), to the right of the # sign, there's a checkbox. If you check it, that will allow you to set targets (like the original story points).

There's not a way to "enable it" (unless you're running an old version of Portfolio for Jira). 2.18 is the latest. I don't remember which version added Target Schedules, but I believe it's been live since August 2017.


author: Claus Schneider ( Praqma )
body: I a using Cloud and I am not able to find the setting.. ?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/38904i28BFAC8F371A9182/image-size/large?v=v2&px=999 "image.png")


author: Amanda _Praecipio_
body: Hi, Claus!

In the upper right hand corner, next to Calculate, you should be able to switch between Schedule, Capacity, and Target Schedule.

Select Target Schedule

Once you've done that, go ahead and select the issues again, and Set Targets should show up next to Exclude from Plan. I've included the link about Target Dates from the Cloud documentation below.

<https://confluence.atlassian.com/jiraportfoliocloud/add-target-start-and-target-due-dates-868977060.html>


author: David Markowski (DO NOT USE)
body: [@Amanda _Praecipio_](/t5/user/viewprofilepage/user-id/671025) I hate to say it but I've tried that and its not showing up


author: Amanda _Praecipio_
body: <https://jira.atlassian.com/browse/JPOCLOUD-7518> :sadpanda:


author: Marco Pazzanese
body: I think is up to you. The column is inside Portfolio, and I don't think will come to Portfolio any value from JIRA.

comments: author: Marco Pazzanese
body: Errata Corrige: just tried on a Time based Plan and it works. I'm wondering about the story points now....


Tags: advanced-roadmaps
Archive
Asked by Jennifer Joyce Rollo:

my formula is  
when a due date more than 14 days ago is set on a card in list "4.2 OVER 2 WEEKS", archive the card

I expect to automatically archive the card from a particular list once the date is due after 14 days.

But its not working


Answers:
author: Dreamsuite Mike
body: Hi [@Jennifer Joyce Rollo](/t5/user/viewprofilepage/user-id/5444764)

You need to use a due date trigger like below:

![Screenshot 2024-03-05 13.28.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/310212i451E77101CAC9CD7/image-size/large?v=v2&px=999 "Screenshot 2024-03-05 13.28.56.png")

I recommend this video that [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) did:

<https://www.youtube.com/watch?v=fVVvpi933BI>
Price
Asked by TheRedfoxLair:

HI,

I want to know if the price is per person (members and billable guests) or its just form the owner of the main account, I have boards with more than 10 people and im worry about the new policy that its going to by apply

In one workspace I have 15 persons including me, and in a second one I have 14, with a posible increment in the future.

Can you explain me how the pricing works,

Thanks


Answers:
author: Rasmus Wulff Jensen
body: ++Disclaimer: As I understand it by example (hopefully someone will help confirm)++

**Scenario for the explanation (a bit complicated but done to cover most scenarios):**

*You have 2 workspaces with 6 boards each (12 boards in total) and you have 15 users on workspace 1 and 20 users on workspace 2 (among them 12 are overlap users). On workspace 1 3 of the users are only on 1 of the 6 boards (and are not in workspace 2). The rest are on 2 or more boards. In workspace 2 everyone is on multiple boards*

As you pay on a per workspace level so if you choose the 5 USD/Month Plan (Standard Annually) you would be paying the following if you just added a credit card to pay for both workspaces:

Workspace 1: You would Pay for 12 of the 15 users (last 3 are free due to the single board guest rules) = 12\*5 USD / Month \>\> **60 USD / Month**

Workspace 2: You would Pay for all 20 users (as the are all on more than 1 board) = 20\*5 USD / Month \>\> **100 USD / Month**

So in the raw scenario without any change other than beginning to pay you pay **160 USD / Month**

There is, however, a lot to save as the scenario has 12 overlapping users (that you essentially pay twice for). If you move all 12 boards in the scenario to a single workspace there is significant money to save (and all 12 boards can fit on a single workspace in the paid plan ?)... \[How to move boards to a single workspace: <https://youtu.be/XKYLfUJN86U>\]

**The example Price if you moved all boards to a single workspace and paid for that:**

You now have 12 boards and 20 users in total (12 overlapped) where 3 are still single users guest so you pay 20\*5 USD / **Month = 100 USD / Month for everything if merged instead of 160 USD**

**\*\*\***

++Note: Again this is my interpretation; I would love for others to confirm that the above is indeed correct++
Do i need to switch to premium
Asked by Balaji Ramesh:

I have around 8-9 Boards.

But i would like around 80 people to come and collaborate on the boards.

What should i do ? How to go about ?


Answers:
author: Dreamsuite Mike
body: Shaping the boards so that those 80-90 people, where possible are only on 1 board will mean they will be single-board guests and will help keep costs down...

comments: author: Balaji Ramesh
body: I have a single workspace which consists of 6-7 Boards. We have people in the organisation using to raise requests - Do i need to update to premium as collaborators in total are 80.


author: Page53
body: I'm just getting started I think I should read and learn more of what's expected on a single board premiums are for pros! But I think it's a little premature.


author: Tansu Akdeniz
body: Hi [@Balaji Ramesh](/t5/user/viewprofilepage/user-id/5444724)

Welcome to the community.

As I understand, they will be multi-board guests?

Please check this page: [Board guests](https://support.atlassian.com/trello/docs/board-guests/)

comments: author: Balaji Ramesh
body: I have a single workspace which consists of 6-7 Boards. Do i need to update to premium as collaborators in total are 80. If yes then how will we be billed?
why the tickets will be moved to future sprint automatically even if the sprint completed
Asked by Juan Wang:

I have confirmed that all the tickets under a sprint have been in 'Completed' status. And then I marked the sprint completed.

But always found that all the completed tickets would be moved into future sprint automatically.

Does anyone know why?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Juan Wang](/t5/user/viewprofilepage/user-id/4640197) are you using Jira or Trello? You've posted in the Trello forum.

comments: author: Juan Wang
body: Yes, I found that I posted in wrong place...don't know how to remove this question now..


Tags: agile
Questions about the change of Trelo paid policy
Asked by ???:

"We're making some changes to Free Workspaces, from April 8, 2024, Workspaces on our Free plan will be limited to 10 collaborators. We're also making some changes to admin capabilities in Free Workspaces to make managing your users easier!"

Trelo has changed its policy from April 8th to 10 workspaces member limit.

There are a total of 83 people on the free workspace board I'm currently using. If I want to keep this board, do I have to pay for all 83 accounts?  
Or, can the rest of the free 82 members see the board if I pay for just one Admin account, the owner of the board?


Answers:
author: Caity
body: Whether or not you will need to pay for all 83 users depends on 2 things:

1. Are they members of the Workspace or just guests (meaning that they're a member of boards within the Workspace but not a member of the Workspace itself)? Workspace members are always billable.
2. If someone is a guest, are they only a guest on one board or are multiple boards? Guests on multiple boards are billable, and guests on only one board are free.

[@olga_head_of_support](/t5/user/viewprofilepage/user-id/5444819) Both Standard and Premium bill per user (based on the above criteria), so there is no limit to how many users can be on those plans.


author: olga_head_of_support
body: Hello. And with the standard and premium plan, how many employees are available?
Job board not updating
Asked by Salmac Insulation:

Hi there, my job board isn't staying updated with new jobs. Hoping someone might know how to update it and keep it updated??

Thank you!


Answers:
author: Andrea Crawford
body: Hi [@Salmac Insulation](/t5/user/viewprofilepage/user-id/5444550) - how are you accessing Trello when you see that it's not updated? Are you using a web browser, a mobile app, or one of the desktop apps? When you say your job board isn't staying updated, do you mean that cards are added or edited but you're not seeing them? Any additional details you can add will help us troubleshoot the issue with you.

comments: author: Salmac Insulation
body: Hi Andrea, i'm using the web browser. Yes the cards on the job board, i understand these update automatically through our system that we use. But we have old jobs and no new ones (i hope this helps).

Thank you
I want to send an email to an external person when they make a comment on a card
Asked by Rama:

I have resolved part of my proposal, however I am missing the most important thing. I want that when I make a comment, a notification or the same "comment" that I am making on a card is sent to an external email, outside of my work team. I have an idea, but I haven't seen that there is automation to do this. Surely with a power-up but I wouldn't be able to locate which one. I would greatly appreciate your help.


Answers:
author: Brittany Joiner
body: [@Aldrin](/t5/user/viewprofilepage/user-id/5264273) you can use Power-Ups like Sendboard that let you manage emails in Trello, so if you have a contact on a card, you can create automation so when a card moves to a certain list a certain email is sent. or you can literally send an email by creating a comment.

If you don't want to use a power-up, you can do this with native Trello automation if you have a custom field on the card that keeps track of that external email address. Then just make a rule that when you add a comment to a card to send an email in the address section reference the custom field value that has the email address. (More details on working with custom fields in rules: <https://support.atlassian.com/trello/docs/working-with-custom-fields/> )
How to Remove Guests when they are the only ones with admin rights to their own boards
Asked by Nick Ross:

I see we are starting to have to pay for workspaces with more than 10 users. I have a workspace with 2 guest users that made their own boards. I cannot remove the boards and I cannot remove the guests. What to do?


Answers:
author: Brittany Joiner
body: [@Nick Ross](/t5/user/viewprofilepage/user-id/5444492) i believe Trello is planning to release some more admin tools closer to when this change is going to be enforced. But in the meantime, are you able to remove them from your workspace members settings?

comments: author: Nick Ross
body: No they can't be removed because they are admins of a board. I can't delete the board because I'm not an admin of their board. They no longer work here, so contacting them for login credentials is out of the question.


author: Nick Ross
body: They also aren't part of the company anymore for about 5 years, it was never an issue as we never needed to get rid of the boards, but now we have to pay for them.
Why Trello don't have Single Line Formatting or Improvement in Paste Functionality
Asked by Filipe Aoki _TOMATE_:

I've been a dedicated Trello user for some time and have greatly appreciated the platform's flexibility and functionality in managing projects and tasks. However, I've encountered a challenge that I believe could be addressed to significantly improve the user experience.

When pasting text into Trello cards, the current functionality seems to default to double-spacing (or adding an extra line break between lines). This formatting issue requires manual correction, which can be quite time-consuming, especially when dealing with a large number of lines. For instance, I recently had to manually edit 75 lines to correct this spacing issue.

I understand that this concern has been shared by several users over the years, with discussions dating back to at least 2011 (!!!!!), yet it appears a comprehensive solution has yet to be implemented. The workaround of adjusting each line individually using shift+enter is not only inefficient but also detracts from the overall user experience.

Given this, I kindly inquire about any plans to implement a single line formatting function or to adjust the current paste functionality to allow for pasting text with single-line spacing. An update on this matter would be greatly appreciated, as it would enhance productivity and ease of use for many users.


Answers:
author: Dreamsuite Mike
body: Hi,

I just copied and pasted some single line formatted text into a description box and it retained that formatting....
In Scheduled Emailed Report how can I add the date of last activity
Asked by Patty Phifer:

I am working on sending an email with a generated report. I have been able to pull together all the other information I need except the dateLastActivity . I am not sure how to capture that in the report. Below is my report information and email...

{cardname} ({cardlink}) ({cardmemberusernames}) {{%Assigned to:}}\\n\\n

I tried using {{%dateLastActivity}}

any help would be appreciated.

![trello automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/310129iBB62A25AF4238EC3/image-size/large?v=v2&px=999 "trello automation.PNG")


Answers:
author: Stefan Salzl
body: Hi [@Patty Phifer](/t5/user/viewprofilepage/user-id/5444469)

Acoording to the link

<https://support.atlassian.com/trello/docs/butler-variables/>

it should be:

```
{cardlastactivitydate}
```

Best  
Stefan


Tags: automation

date

email

schedule
Is there a way to get a Teams notification when I am mentioned on any card?
Asked by Jill Barton:

I do have the Trello app added to Teams, - I'm looking for a way to have comments directed to me come to Teams


Answers:
author: Alina Kurishko
body: Hi Jill,

Thanks for raising this question! ?

We have an article that provides instructions on how to set up MS Teams notifications: [https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/#:\~:text=join%20the%20board.-,Trello%20Notifications,-The%20Trello%20app](https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/#:~:text=join%20the%20board.-,Trello%20Notifications,-The%20Trello%20app)

I'd suggest you go through the instructions to see if it works for you!

Alina \| The Trello Team

comments: author: Jill Barton
body: Alina, thank you for your response, however, I'm not looking to be notified on all changes to a particular board, but to only be notified when mentioned - I don't want to see all changes, only the ones particular to me. Gathering this is not doable?


author: Alina Kurishko
body: Hey Jill,

Thanks for following up!

I'm afraid you're right. It's not currently possible to configure personal notifications. However, if you set up notifications in any other MS Teams channel, you should be able to customize the notifications, but the settings are also not that granular, so you could receive notifications, for example, when any member is added to a card (instead of mentioned).

But I see how this functionality can be useful, so I'll pass your feedback to our development team for consideration. While I can't promise they'll ship this change any time soon, you should know that your feedback is valuable to us!

Alina \| The Trello Team
If I have premium will I have unlimited users on the board?
Asked by Justin Chou:

As the title states with the new change to Trello if I upgrade to Trello and I am the board owner will I get unlimited users on the boards? Or do I have to upgrade them too.


Answers:
author: Brittany Joiner
body: [@Justin Chou](/t5/user/viewprofilepage/user-id/5444464) so if those people on the board are only part of that one board you won't need to pay for them. Just make sure they're only on that board and not listed on the workspace members section.