youngmon/atlassian-qna huggingface dataset:
"Failed to retrieve project data", cannot see my board
Asked by Alon:

My partner created a new project and it says "Failed to retrieve project data", now I'm not able to work on my project


Answers:
author: Sam Nadarajan
body: Hello [@Alon](/t5/user/viewprofilepage/user-id/5013776) and welcome to the Community!

If you are an admin, go to the project settings of the Project (Jira Administration \> Projects \> \[Your Project\] Triple dot menu \> Project Settings) and check the permission scheme. It's possible that you are not a part of the group or the project role associated with the "Browse Projects" permission.

This happens to me every now and then and this is what it usually has been.

Hope this helps!

comments: author: John Funk
body: If he is truly in a Free instance, then the Permission Scheme cannot be modified.


author: Sam Nadarajan
body: [@Alon](/t5/user/viewprofilepage/user-id/5013776) can you confirm that you are on the free plan? Can you also provide a screenshot of the permission scheme your new project is using?


author: John Funk
body: Hi Alon - Welcome to the Atlassian Community!

The new project caused not to be able to work on your existing project?

comments: author: Alon
body: We had a working project that wasn't set up properly, but I could work on it just fine.

We created the new project and deleted the old one and now I'm not able to access the data of the new project, with the error "Failed to retrieve project data" showing.


author: John Funk
body: What type or project is the new one? Did you copy issues from the old one to the new one before you deleted it?


Tags: cloud
How to create a Confluence Project within my company
Asked by marina.gonzalez_ramirez:

I need help to create a confluence project request within my company. Is there any support team to help me?

Thanks in advance for your help.

Br,

Marina.


Answers:
author: John Funk
body: Hi Marina - Welcome to the Atlassian Community!

See if this recent article helps you:

<https://community.atlassian.com/t5/Jira-Work-Management-Articles/Welcome-Confluence-Cloud-to-Jira-Work-Management/ba-p/2095452>


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Confluence talks about "spaces" rather than "projects", but it is very common for a project to set up a space for their documentation, tasks and tracking, quite often directly linked to their Jira and Bitbucket projects, usually with the same name.

So the short answer is "yes, go ahead and create a space for your project, and get stuck into creating content".

But, to do that, you need to have "create space" permission. Confluence administrators can create spaces and hand them over, or the permission can be delegated to people. Most larger organisations only delegate to a few people, so they don't have a massive proliferation of unused or duplicated spaces.

To get your space created, you probably need to talk to your Confluence admins.
Portfolio view is reset after refresh
Asked by Gil Adani:

Hi,

Using the re-designed interface in portfolio.

I need to fix my view on every refresh I do to the screen. When I change an epic\\task status (can't change from Portfolio) - I need to refresh my screen and I need to re-do all the filters \& view settings (incl. colors for custom fields).

Any way to solve that?


Answers:
author: Roi Fine
body: Hi [@Gil Adani](/t5/user/viewprofilepage/user-id/3559418) ,

This seems like a bug. Please contact our support team - <https://support.atlassian.com/>

Thanks,


Tags: advanced-roadmaps
Hierarcy and structure with Portfolio
Asked by Kara Wong:

We would like to implement the use of Portfolio but am struggling with determining how to map our hierarchy given the following constraints/criteria:

- We are a team of about 60, and we have both overall OKRs we need to track along with team level OKRs. It would make most sense to map the individual team level OKRs to Epics, but then where would the overarching OKRs goal (i.e. goals for the entire team of 60) map to? I at first thought initiatives but that doesn't function as how I thought.

We want to be able to track burn against all the OKRs so the user stories and tasks must roll up into them in some logical form.

Anyone else have this problem in trying to distinguish between high level vs individual team level goals. All of which would roll up into each other?


Answers:
author: Earl McCutcheon
body: Hi Kara,

The use case you noted sounds like it would be a perfect fit to use initiatives for the company-wide OKRs. Depending on what you are looking to set up Themes may be more of what you are looking for, and I recomend checking out the following Blog post that goes into more detail on the intended use case for the different hierarchy levels:

* [Epics, Stories, Themes, and Initiatives](https://www.atlassian.com/agile/project-management/epics-stories-themes)

What about the initiatives is not working for your use case?

Regards,  
Earl


Tags: advanced-roadmaps
baseurl /PortfolioPermissions.jspa
Asked by joshuand1990:

The page keeps throwing an erroring an error  

URL: /systempermissions/editor-nonpub.json?_=1568905282376  
Type: GET  
Status: 404  
Data: undefined  

===================  
=== System Info ===  
===================  

Plugin build: undefined


Answers:
author: Andy Heinzer
body: Hi Joshua,

I see you created a second problem you noticed with Portfolio here. However I am interested to see if the steps needed to correct the other problem over in <https://community.atlassian.com/t5/Portfolio-for-Jira-questions/base-url-secure-PortfolioPlanCreate-jspa-ref-1-keep-giving-error/qaq-p/1182940> might also then correct the problems seen on this page.

Granted I don't think that Portfolio is functioning as expected due to the database configuration issue we see in the other issue. However I would be interested to learn if this issue persists after addressing the first problem.

Please let us know either way.

Andy


author: Earl McCutcheon
body: Hello,

Thanks for the details and the portion of the error "Plugin build: undefined" is drawing me in, and a few things could be happening here primarily indication that the plugin is on a mismatched version or failed to install something correctly.

So the first thing would be a browser caching issue, or browser extension interrupting the page load try an incognito window and cache flush to see if this is the case and also check out [our browser troubleshooting guide](https://confluence.atlassian.com/kb/browser-troubleshooting-guide-330796533.html) including the test above and a few test to rule out browser side conflicts.

But the following steps are going to only apply to server so are you on Jira Server or Jira cloud?

Check for an install or upgrade conflict. Was this a recent install or recent version upgrade? If this is a jira Server deployment what jira version and portfolio version are you on, and check the Jira Logs for any additional errors that could help narrow this down.

Next could be a conflicting app with the portfolio app causing portfolio to fail in some way. To check this you can run jira [using Safe Mode](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode)), noting the Portfolio app will need to be manually re-enabled, and portfolio consists of 3 base applications that work together as the full product to Re-enable the following 3 apps after starting safe mode:

* Portfolio for Jira
* Portfolio plans
* Portfolio Team Management

Let me know what you find

Regards,  
Earl


Tags: advanced-roadmaps
Portfolio Planning with epic-story-subtask hierarchy
Asked by Lucas Kunneman:

Running JIRA V7.1.1, with Portfolio V2.2.2. Soon moving to JIRA 8 and portfolio 3.9.

In our project, we've defined several epics with stories. Those stories have a number of sub-tasks, each with effort estimate \& assigned to people. Our goal is to get portfolio running to visualize the planning and dependencies (gantt-chart style). I run into the following:

1. Stories are shown in the schedule, but the sub-tasks are not. We need that granularity. Can that be turned on now? Will it be possible in Portfolio V3.9?  
Note that luckily, the sub-tasks are shown in the 'scope' view. Now to see them in the schedule view!

2. Some subtasks can be done concurrently, while others depend on each other. Does it make sense to use the 'dependency' of issues called 'blocked by'? This seems intuitive, but Portfolio states a cyclic dependency error when I create such a relation between two subtasks.


Answers:
author: Deniz O?uz
body: I don't know the second part. But for the first part, yes you can visualize including subtask:

![jira-portfolio-hierarchy.png](https://community.atlassian.com/t5/image/serverpage/image-id/66623i8D91308BB4024651/image-dimensions/351x421?v=v2 "jira-portfolio-hierarchy.png")

comments: author: Lucas Kunneman
body: Thanks Deniz, unfortunately that is 'scope', not schedule.


Tags: advanced-roadmaps
Auto-scheduling for specific weeks with decreased velocity
Asked by Gil Adani:

The new capacity management per team works a lot better compared to previous portfolio.

The re-designed interface is great, but lacking a lot of things:

How can I set a specific spring with lower velocity? We have vacation month and we can't do the same capacity.

Alternatively - how can I set an issue that the auto-schedule won't change it's start\\end dates?


Answers:
author: Roi Fine
body: Hi [@Gil Adani](/t5/user/viewprofilepage/user-id/3559418)

Thanks for your feedback, I'm glad you like the new interface.

We have plans to improve capacity planning capabilities soon, and off course take any feedback we can get along the way :)

Coming soon is the ability to adjust the planned velocity/capacity for teams to plan for diminishing or rising velocity. This would allow accounting for holidays, people leaving the team, etc.. when planning work further ahead.

I hope the above answer helps,

Roi \| Product Manager

comments: author: Daniel Oriold
body: Is this feature now available?


Tags: advanced-roadmaps
Not all issues are shown in re-designed portfolio interface
Asked by Gil Adani:

Some of the issues are missing after few days. I can see them when I'm looking in the board which is the issue source, but not in the plan. I didn't remove them or their release from the plan.

When I clone the issue - and load the issues again, then I see it in portfolio (only the clone, not the source).


Answers:
author: Christian Pascher
body: Your issue could be closed for longer than 30 days (time span ist configurable) or part of a release that isn't marked as part of the plan in the imported issues configuration.

comments: author: Gil Adani
body: Thanks for the reply. Already checked those options.

The release is selected and the issue is open.

I created a new plan with this source and it did show there.


Tags: advanced-roadmaps
How can I track a hardware project concurrently with a software project in Portfolio?
Asked by Al Flint:

We have been using Portfolio to track a software and related firmware project. I would like to add the hardware tasks so they can be tracked concurrently. However, not all team members use JIRA (or have a real need to) and some tasks are assigned to outside resources (contract manufacturers, metal fabricators, etc.)

From what I have read, there is no way to assign tasks to "phantom" members - it is my understanding that tasks can only be assigned to those with JIRA accounts.

Does anyone have any suggestions?


Answers:
author: Inactive Stephen
body: Hi [@Al Flint](/t5/user/viewprofilepage/user-id/3558603)

You're correct that you can't assign an issue to a user who doesn't have an account. I can think of two options.

**External Assignee Field:**

* Create a custom field - such as select list or custom label - to house the users who do not have user accounts
* Add this to your screen and populate the users in there
* You could also add one "phantom" user called External Assignee or Phantom User - which you know refers to that field when viewing those issues.

**Non-Access Users:**

You can create users which don't have access to Jira - but are still assignable. This doesn't count towards your licences as long as they're not in a group with application access. To do this:

* Go to Settings \> User Management \> Groups
* Create a new group - External Users. Don't give this group application access to Jira
* Create user accounts for your external users. As they won't be accessing Jira through them - you don't even have to use their emails!
* Ensure the only group they're added to is the "External Users" group - so any default group added is removed.
* Next, go to Settings \> Issues \> Permission Schemes
* Locate the permission scheme(s) relevant to your project and click into them
* In the top-right, select Grant Permission
* Select the permission "Assignable User" and choose to provide it to the "External Users" group and press Grant

\^ This should provide access to assign the user without them having access to login to Jira nor using a licence.

If preferred, to avoid giving them access you can change the default group applied to new users to one without application access - so to make the default "External Users"

* Go to Settings \> Applications \> Application Access
* In the top-right is a button - Set default for new users
* Within here you can set what access new users have by default - including removing access as a default

Ste


Tags: advanced-roadmaps
How to set "first day of week" in Portfolio 3.10?
Asked by Lars Melker:

Hi,

I'm using Jira Software (server) v7.12.1 and Portfolio 3.10.

I'm located in Sweden and like to have Monday as first day of the week.

In my "/secure/admin/LookAndFeel!default.jspa", I have set this:  
**Use ISO8601 standard in Date Picker** to**Yes**

Jira Software is showning Monday as the first day of week!  
But Portfolio are showing Sunday as the first day...

Do someone know how to set this in the new Portfolio 3.10?

BR  
Lars


Answers:
author: Lars Melker
body: I found today this issue: [https://jira.atlassian.com/browse/JPOSERVER-261](https://jira.atlassian.com/browse/JPOSERVER-261 "Date picker - start week on Monday")

But are Atlassian only focus on US when develop Portfolio?


Tags: advanced-roadmaps
Is there a way to create a new child issue automatically linked to its parent in the issue view?
Asked by Kelly:

Similar to how sub-tasks can be created in the issue view and linked to their parent task (see image #1 attached), we want to be able to create a new child issue and have it automatically link to the parent task (by pre-filling the "Parent Link" field in the Create Issue window). Is this possible? We have ScriptRunner, so we're open to the idea of utilizing that to do it.

For context, the problem we're trying to solve is that our users aren't filling out the "Parent Link" field for various reasons (mostly just forgetfulness), so we end up with a high number of orphaned issues. We want to make issue creation in the hierarchy as streamlined as possible.

Current versions of what we're using: Jira Server (7.13.0), ScriptRunner (5.6.1), and Portfolio for Jira (3.9.0).

![Task-Subtask.PNG](/t5/image/serverpage/image-id/65926iDA076FC1CD75B05E/image-dimensions/545x317?v=v2 "Task-Subtask.PNG")

![MasterTask-Task.PNG](/t5/image/serverpage/image-id/65927iD88A2EB2CD847DEE/image-dimensions/546x327?v=v2 "MasterTask-Task.PNG")


Answers:
author: Earl McCutcheon
body: Hello Kelly,

Unfortunately it is not possible at this time. Portfolio Fields have some some limitations in the current design. Primarily they are not a fully recognized fields in Jira but managed in the portfolio application directly and details are passed from portfolio to Jira about the field contents. There is not a direct call from the api to the field but rather a managed field by the application.

Additional details on this can be seen in the following Feature request where we are tracking interest in updating the behavior to allow for additional integration such as ScriptRunner or adding in native options such as making the field required on the create screen, make sure to add your vote, and add yourself as a watcher if you want updates on the request:

* <https://jira.atlassian.com/browse/JPOSERVER-1663>

But overall the parent link field (and the other portfolio specific fields [As covered here](https://jira.atlassian.com/browse/JPOCLOUD-1847)) are based of the calculations run in the portfolio application and stored in a different location than custom field values. For a detailed look at the mappings, If you look in the database tables and see the mappings int the json_value column of the property_entity table with the query:

```
select * from entity_property where property_key = 'jpo-issue-properties';
```

Because of the portfolio application handling the values add-ons like ScriptRunner are not able to pull a direct field value, and there is a discussion about this in more detail with some feedback from Adaptivist Support about the functions in the following post:

* <https://community.atlassian.com/t5/Jira-questions/Set-Portfolio-Parent-Link-field-value-using-ScriptRunner/qaq-p/806781>

Regards,  
Earl


Tags: advanced-roadmaps

scriptrunner
Tempo Timesheet -v9.3
Asked by Josie Hoffman:

Hi all,

In Tempo Timesheet v8 server version, you are able to perform the following planning functions:

* Timesheet Cell Planning,
* in-line Edit window,
* Period Planning,
* and planning in Advanced Timesheet

Does anyone know:

1) Can you perform these same functions in Tempo Timesheet 9.3 server version?

2) How do you perform these functions in Tempo Timesheet 9.3 server version?

3) If you can't, is there an alternative? Can you do team planning for your entire team in one view in stead of doing it individual windows?

4) Are there any training material on Tempo Timesheet 9.3 server version? I've only been able to find training on v8.x and so far I am having difficulty matching the features in v9.3 to the features outlined in v8


Answers:
author: Tempo Support
body: Hi Josie,

On Tempo Timesheets 9.x the planning features were transferred to Tempo Planner. It's possible to plan for yourself in Timesheets, but it's no longer possible to plan for others or for the team. These features are now part of Tempo Planner.

In Tempo Planner you can plan for your entire team in the Team Planning Timeline, either by creating a plan on team level or plans on users' levels. You can also plan in the Resource Planning view.

You can find all our documentation for Tempo Timesheets 9.x, including some tutorials, [here](https://tempo-io.atlassian.net/wiki/spaces/THC/pages/244253408/Tempo+for+Server).

If there's something else you need our help with, our support team is available to answer all your questions and doubts. You can find us through our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/15).

Should you have other questions, don't hesitate in contacting us.

Best regards,

Flora

Tempo Support

comments: author: Josie Hoffman
body: [@Tempo Support](/t5/user/viewprofilepage/user-id/510328) Thank you so much for your help with this. Do you know if there are any Jira core functions that can assist with team planning or capacity planning? out Enterprise IT department is currently freezing all jira plugin integrations while they move all of the instances over to data center so getting the Tempo Planner module is out of the queston until late Q2 of 2020.

My team is different from the rest of the business as we don't work in sprints so we need other capabilitiies for planning capacity and velocity. We have Tempo Timesheet v9 and were super excited and the possibility of being able to use it for planning when we say all of the planning features in Timesheet v8.

Is there a native or core feature that you can recommend that's already available within Jira that we can use? I know of 'Worklog' but I don't know if that can be used for strategic planning.
How to restore Child issues links after disabling Portfolio?
Asked by Jeff Turner:

Portfolio lets one group tasks into Initiatives. This hierarchy is visible in the Portfolio Roadmap page, but also when you view the Initiative issue - one sees a 'Child issues' section with the initiative's tasks.

Let's say a company migrates off Portfolio. They disable the plugin, or let its license lapse. What happens to those 'Child issues' links visible on the Initiative issues?

Sadly, they disappear. Despite looking like regular Jira issue links, they are not.

Is there a way to get those Initiative-Task links back?


Answers:
author: Jeff Turner
body: (ask-and-answering my own question, SO-style, so it's documented)

Issue links created by Portfolio aren't stored in the issuelink database table as usual. Instead, they are stored as JSON in the entity_property table.

With Postgres, you can get a list of child-parent ID links with this SQL:

`select entity_id AS child_id, (json_value::json->>``'parent_id'``)::numeric AS parent_id from entity_property where entity_name=``'IssueProperty'` `and property_key=``'jpo-issue-properties'``;`

`The missing issuelink records can be created from this JSON as follows:`

    -- https://www.redradishtech.com/pages/viewpage.action?pageId=14483457
    begin;
    create temp sequence issuelink_seq start with 99999; -- https://stackoverflow.com/questions/37057643/postgresql-starting-a-sequence-at-maxthe-column1
    select setval('issuelink_seq', (select max(id::bigint)+1 from issuelink));
    WITH jpolinks AS (
        select entity_id AS child_id, (json_value::json->>'parent_id')::numeric AS parent_id from entity_property where entity_name='IssueProperty' and property_key='jpo-issue-properties')
    , newissuelinks AS (
      select nextval('issuelink_seq') AS id
            , jpolinktype.id AS linktype
            , parent_id AS source
            , child_id as destination
            ,  null::numeric AS sequence
      from jpolinks
        CROSS JOIN (select id from issuelinktype where linkname='Parent-Child Link') jpolinktype
      where parent_id is not null -- the parent_id JSON is sometimes empty
        and not exists (select * From issuelink where source=parent_id and destination=child_id and linktype=jpolinktype.id) -- don't double-insert
    )
    insert into issuelink select * from newissuelinks;
    update sequence_value_item set seq_id=nextval('issuelink_seq') where seq_name='IssueLink';
    update issuelinktype set pstyle=null where pstyle='jira_jpos_parent_child'
    ;commit;

`Full gory details on `[this blog post](https://www.redradishtech.com/pages/viewpage.action?pageId=14483457)`.`


Tags: advanced-roadmaps
Is it possible to add Feature level during project ?
Asked by Camille MONTEIL:

Hi,

We are currently using Epic / Story architecture and want to add feature level. Is it possible ? As I am administor of the project I don't see where it's possible.

Thanks

Camille


Answers:
author: Raathi
body: Hi Camille,  

You can go to "Jira Administration" \> "Addons" and then go to **Portfolio hierarchy configuration**and there you can set the hierarchy.

![Screen Shot 2019-10-11 at 4.18.54 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/69112i2D40C5B76D4D0CE3/image-dimensions/670x351?v=v2 "Screen Shot 2019-10-11 at 4.18.54 pm.png")

Regards,

Raathi


Tags: advanced-roadmaps
Converting to Standard
Asked by Robert DiPasquale:

Hi,

We are converting to Standard. We have a mixture of Trello users that includes single board users and multi-board users. We have Trello user employees come and go, How do we set this up, and how do we do maintenance of user changes? How and when will the user changes be reflected on the billing if we pay annually?


Answers:
author: Dreamsuite Mike
body: Hi [@Robert DiPasquale](/t5/user/viewprofilepage/user-id/3366719)

If you have employees that come and go, you would probably have to work out which works out more cost-effective for your between monthly and yearly.

See this example I gave:

<https://community.atlassian.com/t5/Trello-articles/Update-on-Collaborator-Limit-for-Free-Trello-Workspaces/bc-p/2654668#M3083>