youngmon/atlassian-qna huggingface dataset:
Administrator does not see personal spaces
Asked by Nij:

Hi,

I have the main admin account for my client's Confluence, but for various reasons I just set up a non-admin account for myself. When I logged in as this new user, I saw for the first time that a couple of the users had set up personal spaces. When I visit 'Space Directory' when logged in as the Administrator, I could not see any Personal Spaces at all; yet logged in as my non-admin user I could see two personal spaces.

On my Admin login I created a Personal space, and this IS visible to the Administrator as a personal space... but why can't it see the other personal spaces? I am 99% sure that there would not have been any attempt to hide it from me; especially as one of the spaces was for my non-admin user.

As this was my first step in experimentation to discover the 'right' security settings for transitioning documents between different owners and different publicity settings, it was very disappointing to find out that even as admin I may have a complete picture of what is on our Cloud Confluence.

Any ideas?

Nij

Update:  
I've also noticed that there is even a Site Space that I do not see in the Administrative login. It was a space created by someone else.

It's almost as if the Administrator is only seeing a filtered view of Spaces where 'he' is the Administrator in the Space Details - but obviously I can confirm I do not have anything in the 'Filter' textbox at the top-right.


Answers:
author: Nij
body: I realised that as I had created most pages and spaces in the system the admin user was the 'Individual User' named on most spaces except the invisible ones.

Somewhere along the lines, it seems like my admin user 'lost' it's 'confuence-users' group membership\*. Anyway, now I have added the Admin user back to the users role that login can now see these spaces that were hidden before.

\* I realise its more than likely I removed it at some time misunderstanding its importance, assuming that 'administrator' status trumped all over privileges which is obviously NOT the case.

comments: author: Johnny Brisbane
body: Thanks, I discovered this today and your answer sorted it out. Cheers


author: Chander Inguva
body: Hi Nigel,

I believe its a Space Permission Issue.Can you check the View Space Permissions to be set right ?

Regards

Chander Inguva

comments: author: Nij
body: Thanks for your suggestion. Although ultimately it lead to my finding the solution, I have not marked your suggestion as the answer because in this case the real problem was the loss of a permission on the viewing user; it was not the spaces that had actively excluded the Admin user.


Tags: cloud

confluence-cloud
$soy error after updating confluence
Asked by Richard Jones:

Hi All

We were using version 4.x of confluence and yesterday upgraded to 5.5.7 (we want the latest but some plugins dont seem supported - oddly the table of contents one?!)

After the upgrade the top bar seems to be missing and an error message is there.

The message say

$soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", $templateParameters

How can I fix this? At the moment we now have no bar at the top (for admin access etc)

Thanks


Answers:
author: Richard Jones
body: I had to enable the plugin.

A)  
How to see system modules:  
Confluence -\> admin -\> manage add-ons -\> choose system on drop down  

B) To enable: (content token is within the page source)  
Open a page on admin, do a view source, find the following:  
\<meta id="atlassian-token" name="atlassian-token" content="ffbb3e2ba688ce4fa6aa5cf2de9ad6482203555"\>  

C) put the token and the module to be enabled on the URL below:  
++[http://myserver:myport/admin/enableplugin.action?moduleKey=com.atlassian.confluence.plugins.soy:soyTemplateRendererHelperContext\&atl_token=ffbb3de2ba688ce4fa6aa5cf2de9ad648220355](http://dev-faraday:8090/admin/enableplugin.action?moduleKey=com.atlassian.confluence.plugins.soy:soyTemplateRendererHelperContext&atl_token=f9aa7de2ba688ce4fa6ff8cf2de9ad64822035a1)5++


Tags: confluence-administration
Labels on new pages not working!
Asked by Audumla:

All new pages with labels do not show up in any of the label search queries. Even when I click the label on a page that has that label, the page itself does not appear in the resulting search results.

ie

Page1 - labelA (created a month ago)

Page2 - labelA (created yesterday)

Click on LabelA in Page2 only shows Page1 on the search results

I do not have privileges to re-index the site. I am only an administrator of the space


Answers:
author: Elisa [Atlassian]
body: Hi Audumia,

Indeed this seems to be a caching or reindex problem. Please raise a ticket on Atlassian Support (support.atlassian.com) so we can perform the maintenance for you. :smile:

Cheers!


Tags: cloud

confluence-cloud
Merge duplicate users in Confluence
Asked by Martin Cleaver:

Our instance has a couple of instances where the same person got multiple user accounts and has used them both.

As such, I want to merge the content of the two accounts into a single one.

What's the best way?

Thanks,

Martin


Answers:
author: Guilherme V.
body: Hey Martin,  

There is not a feature as merging users. What you can do is manually disabling/deleting them, or create a new LDAP filter(If you are using one).  

Cheers,


Tags: confluence-administration
Example sitemap for scrum team space?
Asked by M:

As we transition our teams to Confluence, could you please share an example or suggested sitemap for a space?

For example, should we have the following top level pages:

1. team information (with subpages for vacation schedules, photos, etc.)
2. scrum artifacts (with subpages for things like retros, sprint commitments, charter, mission statement, etc.,)
3. links to web application (perhaps subpages to different versions, environments, account information, etc.)
4. releases information (with subpages for each release)
5. Documentation (perhaps with subpages for installation, support, administration, etc.)
6. etc...

Management understands that the teams will modify/expand the space to suit their needs, but the thinking was to provide a starting direction which is consistent across the teams.

thanks,

-markus


Answers:
author: Guilherme V.
body: Hi Markus,

You could take a look in our documentation where you can notice its organization regarding all existing content:  

* [Creating Beautiful and Dynamic Pages](https://confluence.atlassian.com/display/DOC/Creating+Beautiful+and+Dynamic+Pages)


Tags: confluence-administration
I want to upgrade to confluence 5.8.2, is it supported with Java 1.7?
Asked by Vikas Kumar Sonkar:


Answers:
author: Giuliano C.
body: It's recommended to use the 1.8 version, according to our [supported platforms](https://confluence.atlassian.com/display/DOC/Supported+Platforms), sir. :smile:

comments: author: Vikas Kumar Sonkar
body: Just check, got the the answer.


author: Rodrigo Girardi Adami
body: Hi Vikas,

In addition to Giuliano's Answer, in our local tests, we couldn't even start Confluence 5.8 using a JDK 1.7. So definitely you must use the JDK 1.8 to use Confluence 5.8.

Cheers,

Rodrigo


Tags: confluence-administration
Pie Chart Report - Statistic Type
Asked by Matt Mantel (TT):

I have a pie chart and would like to group by the Column type on my board. For Example, I have a column for 'To Do' and this contains the status of New, Open, Reopened. I would like to see 'To Do', 'In Progress', 'Done' and not the status. You can group on status currently, but is there a way to roll them up into the column they belong to?

Thanks


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Not really. Status is an attribute on the issue, column is not. Column belongs to the rapid board. You will have to write a plugin to do that but it is not an option in Cloud.


Tags: cloud

confluence-cloud
Content by Label Macro: Remove Icon for no matches?
Asked by Ray DR:

We are using the Content by Label macros and we get an icon that fills the space if there are no matching labels. Is there a way to remove this icon if there are no label matches?


Answers:
author: Stephen Deutsch
body: You can add this to one of the places where you can customize CSS (i.e. custom space css, global custom html wrapped in \<style\> tags, etc):

```
.content-by-label.macro-blank-experience {  display:none;}
```


Tags: confluence-administration

label

macro
Can I create a live search box that confines its search to a single page's content?
Asked by Michael McDaniel:

I have a Terminology page that is rather extensive and I would like to modify the Live Search macro to only search for applicable terms within the page. I do not want the search to go beyond that particular page.


Answers:
author: Davin Studer
body: You could. Give that page a special label that only it has and then limit the live search to only search pages with that label ... thus, only that page will be searched. However, I tend to agree with @Stephen Deutsch. I'm not sure that macro is the best way to do that.


author: Stephen Deutsch
body: This doesn't make any sense. Using Confluence's built in search (any one of them) will take the user to the page with a term, but not to a particular place on a page.

How about just putting in a note that users should type Ctrl+F to search for a term in the page (using the built-in browser functions)?


Tags: cloud

confluence-cloud
Page compare without ellipsis?
Asked by Polychronia:

Hi,  
currently when you compare two versions of a page the changes are highlighted and the rest of the page is reduced to an ellipsis, like this: ". . ."  
Is there a possibility to show the changes in the complete page without reducing the context?

Thank you very much!  
Marco


Answers:
author: Rodrigo Girardi Adami
body: Hi Marco,

I've opened a improvement request to have the possibility to show the entire page when comparing them: <https://jira.atlassian.com/browse/CONF-34981>

I believe you have found it already since I can see your comment there. I recommend to vote and ask your colleagues to vote there as well to increase the popularity of that case.

I hope they implement this functionality soon.

Cheers,

Rodrigo


author: Polychronia
body: Hi Rodrigo,

yes I found it already.. Sad to hear that this is still not possible. Should be rather easy to implement.. :wink:

Seeing the changes without context doesn't make any sense to me.. Anyway.. Do you know if there is any workaround or plugin which solves the problem?

Thank you,

Marco
how to retrieve my backup Confluence Cloud ?
Asked by elbakkayg:

Hi,  

When I make my backup and I want to download it asks me Login and password for "Studio WebDAV" ?

thank you for your help


Answers:
author: elbakkayg
body: sorry, here it works well.

thank you for your help

<br />


author: elbakkayg
body: Hi,

I have, it does not work..!


author: Nic Brough -Adaptavist-
body: Same login you use to get into your Confluence system.


Tags: cloud

confluence-cloud
xml export long term archive
Asked by Patrick_Vanhoof:

Hi,

The XML export uses an Atlassian dialect of xml for the export (as far as I know, I'm not very technical with xml). I do not think this can be used for durable archivation of information from Confluence.

As far as I know it's meant to be used for back-up or export and import in another Confluence instance.

So my question: how do I archive information from Confluence in a durable way?

Thanks,

Patrick


Answers:
author: Jonathan Simonoff
body: I agree with Nic. One other option is PDF export.


author: Nic Brough -Adaptavist-
body: What do you mean by "durable"? If you keep a copy of the xml backup, and can get a Confluence of the same version (or one that can read the xml from older versions), then you can restore your information any time.

Even if you couldn't get the Confluence running, the point of xml is that it partly explains its own content, so you can extract a lot of the information in it without Confluence.

If by "durable", you just mean "long term storage", then your best bet is to write the xml out onto paper - it can last tens of thousands of years, unlike magnetic or optical media. :wink:

comments: author: Davin Studer
body: Also, they would probably want to keep the paper sealed in a vacuum in a dark location within a nuclear bunker.


Tags: confluence-administration
Combine content of child pages in parent
Asked by Stefaan Van Mieghem:

I have imported a Word document with content split on level 2 headers.

Some of these are too fine grained, so now I would like to combine the content of all child pages into some of the parent pages and remove the child pages.

Copy/paste doen't seem to work (pictures are not copied).

Confluence 5.8.4, evaluation.


Answers:
author: Rahul Akarapu
body: you can try moving the children


author: Stefaan Van Mieghem
body: Copy/paste does work (starting from edit child page). Not feasable for large documents.
Is there a way to be notified about change to a particular Wiki page?
Asked by sidhartha:

The use case is as follows:

I am a member from a particular user group and I maintain all the Wiki documents within all the spaces. However, if a person from user group updates a document in any of the available spaces, I want that all the members within my user groups to be notified. Can this be done? if the other person do not select the NOTIFY ALL WATCHERS check box while editing a page? Note that I am watchers in all the documents.


Answers:
author: Davin Studer
body: If they uncheck the box then you won't be notified. But, I believe if you were to follow every user instead you would be notified regardless.
How to create a user macro for a severity
Asked by Statseeker:

Hi All

I have seen a number of custom macro's howver I have tested some of the code and it does not seem to work for me. I am looking for a working example please of how to create a user macro for severity, using colours.

Any help would be much apprecited

Thanks


Answers:
author: Davin Studer
body: Can you post the code that you were trying to use for the user macro?


author: Nic Brough -Adaptavist-
body: We can't give you code, because your specification for it is just "severity".

I quite like the examples at <https://confluence.atlassian.com/display/DISC/Shared+User+Macros> though, they've given me some great stuff to steal spur my imagination into starting points for all sorts of user macros.


Tags: confluence-administration
Is there any best practice of how to use Conflunce for basic HR needs?
Asked by Pelagia Papoulidou:

Hello there! I would really like to know whether there are any suggestions or plug- ins I am not familiar with,that could help me manage HR issues. I thought that creating a page per employee were I could keep data(skills,training,certifications, leaves,incompliancies etc) is a good idea. Is there any other solution better?

Could Team Calendars help me on that as well, and are the in sync with MS Outlook?

Thanks in advance

Pelagia


Answers:
author: Nicolas Bourdages
body: I found this nice plugin that lets you create more detailed user profiles

<https://support.communardo.de/display/upp/User+Guide+Release+1.10>

This sounds like a good start.

As for Team Calendars, I guess that depends on how many users you would have. There also might be a lot of features you won't need, since this is mainly aimed at developer teams. Otherwise, yes, it syncs with Outlook.

<https://confluence.atlassian.com/display/TEAMCAL/Subscribe+to+Team+Calendars+from+Microsoft+Outlook>

Cheers

comments: author: Pelagia Papoulidou
body: @Nicolas Bourdages By syncs with Microsoft you mean both ways? Can I enter a meeting to MS Calendar and give the info back to my Team Calendar?


author: Nicolas Bourdages
body: That's what the documentation says. You can "subscribe" to your Outlook calendar from Confluence, and the other way around. I've never tried the plugin, but the doc seems clear on that point.


author: Pelagia Papoulidou
body: @Nicolas Bourdages I tried it and it gets data from Team Calendar to Outlook, but not backwards as it was expected.


author: Nicolas Bourdages
body: I see. Thank you for the heads up. I really thought it could sync the other way too. Maybe open a support request with Atlassian, to see if they can explain the sync options in more details?


author: Franz Reichard _Communardo_
body: Hello,

thank you [@Nicolas Bourdages](/t5/user/viewprofilepage/user-id/781551) for your recommendation.

As we moved our documentation you will find the instructions for [User Profiles for Confluence](https://marketplace.atlassian.com/apps/29106/) here now:  
<https://communardo.atlassian.net/wiki/spaces/upp/>

If you have further questions or support requests you can always [contact our support](https://jira.communardo.de/servicedesk/customer/portal/2).

Kind regards

Franz  
Communardo Support


author: Midori
body: If you decide to use the one-page-per-staff-member approach, you could use:

* the [Scaffolding add-on](https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.scaffolding) or [Confluence blue-prints](https://confluence.atlassian.com/display/DOC/Working+with+Blueprints) to enforce a common structure and look for those pages
* the [Archiving Plugin](https://marketplace.atlassian.com/plugins/com.midori.confluence.plugin.archiving) to keep them uptodate

comments: author: Pelagia Papoulidou
body: @Ferenc Kiss \[Midori\] Thanks a lot! I will give it a try and get back to you to let you know how it wentCheers


Tags: team-calendars-for-confluence
Can we use questions on a public space, withour our external users being able to see our internal Q&As?
Asked by Pelagia Papoulidou:

This is something that could be useful for the onboarding of new customers


Answers:
author: Luiz Maia
body: Hello there,

You just need to configure Confluence Questions to don't grant the View Permission for anonymous users. To configure it, go to Confluence Administration, and then select Permission below Confluence Questions on the left panel. Make sure that the View Confluence Questions option is marked as "can't view" on the Anonymous Access area.

Please let us know if you have any questions.

Thank you.

Kind regards,

Luiz Maia  
Atlassian Support


author: Luiz Maia
body: Hi,

Yes, in order to test it, you can create a demo space, set it as public and create a new test question into this space. If you've configured Confluence Questions to don't allow anonymous view, as I explained in my last comment, then anonymous users should not see this test question created into this test space.

Thanks.

Luiz


author: Pelagia Papoulidou
body: How can I test that this is going to work? Do I have to create a Public Demo Space? How can I add the Question option? Is it available only when creating a new page option? Please ellaborate

Thanks!


Tags: confluence-administration
Are there any New Zealand Based users who are willing to share their experience?
Asked by Duncan Davies:

We are a medium sized company and I am wanting to take it into Confluence environment. I am looking for companies in New Zealand using confluence who are willing to share their experience or to whom I can visit to see how they operate.


Answers:
author: Ed Letifov _TechTime - New Zealand_
body: Duncan, have you been able to find what you were looking for?

We can provide multiple references from our customers and get you in touch with them. We are Atlassian Gold Solution Partner in Wellington (<http://techtime.co.nz).>

You can also start by contacting one of the Atlassian User Groups in NZ (North to South):

<https://www.meetup.com/AKL-AUG/>

<https://www.meetup.com/WLG-AUG/>

<https://www.meetup.com/ChCh-AUG/>
Sticky topics & Editing type?
Asked by Samee Rafiuddin:

1. Is there a way to make a 'question' or 'discussion' topic sticky (to keep at the top of the forum)?
2. If a 'question' or 'discussion' is opened with the wrong type (i.e. user opened a discussion instead of marking as a question) can you move it to the other type?  

Thank you!


Answers:
author: Melek Jebnoun_Vectors_
body: Hey Samee

concerning your question, you just simply need to editthe index discussion page (switching to edit mode) and then highlight the page you want with some Confluence macro (ex. info macro with an integreted link to your page)

hope it helps :smile:

don't hesitate to contact us for any additionnal question.


author: Samee Rafiuddin
body: Hi Melek,

Morning, and thank you for your quick response!

1. How can I modify the discussion index manually?
2. This would be helpful, as I imagine some users will create tickets accidently

I'm testing this and the community forum, so I will advise with my feedback before the trial expires. Thank you!


author: Melek Jebnoun_Vectors_
body: Good morning Samee,

Thanks for reaching us. You can find our answers below:

1- For the moment, questions and discussions can be ordered switch different options: date, statuses, votes.. we don't have an option yet where you can keep an idea at the top of the forum because it's mostly a custom feature. We need to make it generic by finding the parameters making an idea stay at the top and work on the configuration options for it.

Still some workaround can be figured, like modifying the discussion index manually to add a direct link at the top with some look and feel effects (info macro or title highlight ..)

2- Unfortunately not. An question after its creation can't be moved to a discussion and vice versa.

Thanks a lot for your interest and please don't hesitate if you have any other questions or ideas.


Tags: confluence-administration
Setting up Multiple JIRA/Confluence Instances Under 1 Email
Asked by James Strangeway:

How do you set up multiple instances of JIRA but make the same person the billing/technical contact on both accounts? It seems to bark at you when trying to start another instance. We want to start an additional instance for a client that will eventually take over the admin. of their site.

Thanks


Answers:
author: Rodrigo Silva
body: Hey James, I believe the best way to proceed with your question is by opening a ticket to our Sales team on [Atlassian Support](https://support.atlassian.com/customer/servicedesk-portal). That way you'll have the information you are looking for.

Cheers,

Rodrigo Silva \| Cloud support


Tags: cloud

confluence-cloud