How to uninstall an app before the stupid trial expires?
Asked by Scott Beeson:

I signed up for a trial of an app. I immediately hated it. I tried to uninstall it. "You must cancel the trial first". 18 clicks later I have cancelled the trial. I refresh the app management page and the cancellation button is still grayed out. I go back to the Manage Subscriptions page and annoyingly see this:
>
> Pending for cancellation in 30 days {#toc-hId--377378274}
> ---------------------------------------------------------
>
> We've received your request to cancel this subscription. It will be canceled at the end of your current billing cycle on **Jun 9, 2024**. You can continue using your app until then.

*I don't want to continue using it.* I want it to go away NOW. If my users start using this it will be a disaster. I need it gone!


Answers:
author: Scott Beeson
body: Apparently, this is just a known issue/by design.

<https://confluence.atlassian.com/jirakb/can-t-uninstall-apps-after-cancellation-1369277736.html>

The solution is to put in a ticket to the billing team.

comments: author: Scott Beeson
body: Now if only I could figure out *how to create a ticket*.

<https://imgur.com/XjExdMh>

Does anyone remember when Atlassian were amazing?


author: Scott Beeson
body: OH GOD YOU HAVE TO CLICK THE "NEED MORE HELP?" LINK AND THAT EXPOSES THE TEXT AREA.

FFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU


author: Mahmoud Anas
body: Finding the TKT itself after creating it , took me some time .


author: Alexander Daimon
body: +1

Same issue here, tried two apps in a trial mode. Now I cannot uninstall them until their trial ends.

Not a money issue, just have two different git integrations in a middle of the issue screen without any ability to remove the unused ones.

What is the purpose of trial, if it is impossible to stop it when one needs ?

Quite a brutal policy I would say.

comments: author: Scott Beeson
body: You've also highlighted the ignorance of removing the "Discussion" option from the community. I hate the forced Q\&A format. It makes it look really silly when you want to contribute to the *discussion*but don't have an answer.


author: Kristian Klima
body: Hi [@Scott Beeson _CIS_](/t5/user/viewprofilepage/user-id/5400682)

So you're on a Free Confluence (up to 10 users) and the app is free for up to ten users.

So what you see appears to be some sort of a limbo state... can't uninstall, because you need to cancel the subs, but you can't cancel the sub because there's (effectively) none.

As you are on a free plan and the app is free for you, you will not be charged. I've seen that message / warning many time when I had a Free plan Confluence and was never charged a cent after the trial expired.

You should be able to uninstall the app after the trial.

Having said that, getting in touch with the vendor, as [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) suggested, is a good idea.

There's a 'Get in touch with us' button on the app's [pricing tab page](https://marketplace.atlassian.com/apps/1213690/metadata-for-confluence?hosting=cloud&tab=pricing?) (at least on my screen) in the Marketplace.  

comments: author: Scott Beeson
body: I'm not worried about being charged.


author: Brant Schroeder
body: [@Scott Beeson _CIS_](/t5/user/viewprofilepage/user-id/5400682) What app is it that is preventing your ability to uninstall?

comments: author: Scott Beeson
body: ![msedge_Y6Yc5vwOvK.png](https://community.atlassian.com/t5/image/serverpage/image-id/323124iB9B9AF2BAFBD1EE6/image-size/large?v=v2&px=999 "msedge_Y6Yc5vwOvK.png")![msedge_Juru7swUhK.png](https://community.atlassian.com/t5/image/serverpage/image-id/323125iED4D93112EB2D5F6/image-size/large?v=v2&px=999 "msedge_Juru7swUhK.png")


author: Brant Schroeder
body: [@Scott Beeson _CIS_](/t5/user/viewprofilepage/user-id/5400682) I checked out their documentation and there was nothing of help there. I would suggest submitting a support issue to the vendor here: <https://communardo.atlassian.net/servicedesk/customer/portal/4>


author: Scott Beeson
body: It seems like you're implying the 3rd party app vendor controls this? That seems unlikely. Can you confirm that other apps can be uninstalled regardless of trial status?


author: Brant Schroeder
body: [@Scott Beeson _CIS_](/t5/user/viewprofilepage/user-id/5400682) I have never run into this issue with any other app. From what you have shared it looks like it has to do with the application vendor. I would suggest submitting a support issue to them. If they are not able to help I see you are on the free plan so I could help escalate this problem to Atlassian.


author: Scott Beeson
body: I submitted a ticket, but I'll be shocked if the vendor has any control over this. If they do, Atlassian need to do something about it.


author: Scott Beeson
body: As expected, the 3rd party vendor cannot do anything about this. They did point me to this KB article: <https://confluence.atlassian.com/jirakb/can-t-uninstall-apps-after-cancellation-1369277736.html>

Which basically says "This is how it works. If you want it uninstalled immediately, put in a ticket".

I've never worked with a company that requires so many support tickets for basic tasks. It's like Atlassian enjoy spending money on helpdesk staff.


Tags: cloud

confluence-cloud