youngmon/atlassian-qna huggingface dataset:
Where are my comments?
Asked by Chiara Tubia:

Hello everybody,

I'm new here and trying to figure out how to best use Trello.  
I had created a board with various ideas and attachments, for each of them I had made important comments.  
Working as a group we decided to split the first board into 5 different boards, as there was too much stuff in the first one.  
Today, however, I realized that in these 5 boards there are all the attachments, but that ALL the comments that had been made have disappeared.  
Some were very important and I can't figure out how I can get them back.  
Can you help me?  

Thanks for your attention  
Chiara


Answers:
author: Allison Lawton
body: I have also found the same this morning, and I have a feeling they are forcing up to upgrade to the payable options, which is quite annoying. It would be good to have some clarification or warning of anything like this happening.

comments: author: Chiara Tubia
body: Hello Allison,  
I agree with you.  
I found that maybe we should have moved the folders instead of copying them, but honestly it is not clear.  
I had a lot of comments for each attachment and discovering that to make order they all disappear was a really bad surprise, also because I fear there is no way to recover them...


author: Michael Pryor
body: This isn't a paid feature, so no, it's not an attempt make you upgrade to paid.

If you copy a board, I believe it doesn't copy the comments. But they would still be on the original board.


author: Chiara Tubia
body: Hello Michael,  

Thank you for your reply. The problem is that I didn't know that, I supposed they would had been copied, so I deleted the original board because I splitted it up in 5 part.


Tags: board

comment
unable to open invitation directly with Trello App
Asked by Anri Amaldi Ridwan:

Hi Community,

I was invited to join a board. However, when I tried to join the board, it opened in a browser instead of the Trello App. Is there a way that I can open the invitation directly in the app,i.e., much like open in the default app type of thing. Thanks for the assistance.

Kind regards,

Anri


Answers:
author: Daniel Eads
body: Hi [@Anri Amaldi Ridwan](/t5/user/viewprofilepage/user-id/4350683) , welcome to the Community!

Not knowing which device you're on, I'll just aim to answer for everything ? There are some things that can help if the link isn't opening in-app on your preferred device.

* iPhone / iOS: follow the steps on [Open Trello Links in the iOS App](https://help.trello.com/article/1221-open-trello-links-in-the-ios-app)
* Android: It *should* work if you're using the link from an invitation email
* Desktop: [use the Redirector browser extension as described in this Community post](https://community.atlassian.com/t5/Trello-questions/Re-Re-Forcing-Trello-URLs-to-Default-to-Desktop-App/qaq-p/1457929/comment-id/32268#M32268)

Hope that helps! Let me know if you need additional assistance.

Cheers,  
Daniel
What responsibilities should the Trello admin/champion have?
Asked by Hannah Humbert - Simpla Workflows:

I'm wanting to elect someone to have Trello as one of their AORs (area of responsibility). They would need to be a Trello admin, so apart from the general admin privileges (like managing workspaces, members, billing, etc.), what other responsibilities would you recommend they take care of? I'm thinking in the line of things like training/onboarding new members, ensuring people understand and follow the general guidelines and best practices, and just general maintenance and upkeep. Anything else I could add to the list?


Answers:
author: Brant Schroeder
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)

I think you have every general item. I would also suggest that they become an expert in the application. This way they will be able to support the end users in more complex things like templates, butler, etc. They should be able to answer questions, provide trainings and help individuals use the tool better.

comments: author: Hannah Humbert - Simpla Workflows
body: Thank you!
Specify list position when new list is added to board
Asked by K Walters:

Hi everyone,

I have a Butler rule that creates a new list on a board, but the list always appears at the far end and I would like it to appear as the first list you see (position 1). Is there a way to specify this in the rule? or perhaps a workaround?

Would also like to know if it is possible to specify a card position?

Thanks!


Answers:
author: Lam
body: Hi [@K Walters](/t5/user/viewprofilepage/user-id/4320560) - Thanks for reaching out to the community! When setting up the action to create a new list, you'll see an option to set the position as shown here: [https://share.getcloudapp.com/DOuD65op](https://share.getcloudapp.com/DOuD65op?)

comments: author: K Walters
body: [@Lam](/t5/user/viewprofilepage/user-id/4295966) thanks for getting back to me. What you pointed out I already know. I should have given more context. I have a command that when a card is created with 'x' name on board 'A', copy that card to a list in board 'B' that has the same name as the card. The list with the card name (on board 'B') will not exist beforehand, so essentially the trigger of copying the card will automatically create a list with the card name. When it does, it puts the list at the far right of the board and I wondered if there is a command to specify for the list to go in first (top) position.


Tags: butler

list
Reminder not syncing on iOS on a copied card.
Asked by Vincent Bourque:

When a card gets copied, everything gets copied : due date, reminder, tags, members,... I checked this by opening the copied card on the desktop app. Everything is there.

When I open the same card on the iOS app however, everything is the same but the reminder : it is turned off. Even if I have an active reminder on the original card and the copied card on the desktop app.

To sync it with the card on the desktop app, I have to open the card on the desktop app, open the due date panel and close it by clicking "save". I don't have to change anything from the reminder menu, just open it and close it by saving it again.

Is there a way to have reminders sync automatically? Is that a bug?


Answers:
author: Lara
body: Hi Vincent,

Thanks for reaching out!

This does sound like a bug -- I was able to reproduce what you're seeing, and I'll pass it on to the team for additional investigation.

While I don't have an ETA on when a fix for the issue will be pushed, as soon as one is available, we will deploy it.

If there's anything we can help you with or if you have any other concerns, please let us know and we'd be happy to help.

All the best,

Lara  
The Trello Team


Tags: due-date

reminder
Moving a Trello Card to a New Board
Asked by Rivercity Tech:

Good day, for some reason when I click on a card and try to move it, it only lists the Boards that I have created as that user, it won't show me any other Boards to move it to.  

Likewise, signed in as a different user, and I can only see Boards made by me as that user when trying to move a card.  

I am very confused why it won't show all boards.  

Thank you!


Answers:
author: Vero Rivas
body: Hi @

From what I understand from what you're saying, you have two different users and boards on each of them.

If you do not share them between both users, the boards are "private" to each user who logs in.  
It is so, but tell me to try to help you

Cheers

comments: author: Rivercity Tech
body: Hi Vero,  

Two different users, created two different boards. Both users can SEE and ACCESS both boards, but they cannot move cards between the boards as they are not visible in the "Move" button.


Tags: board

card
Trello on iPhone & Windows Tablet issues
Asked by Dave:

Hi, been using Trello for just over a year now after a work colleague suggested it, its amazing. Works a treat on a laptop\\desktop with or without touch screen. You can move with finger or mouse the cards from list to list etc not issues, try do the same on a Windows 10 Tablet or my iPhone and the only way to move the cards ids to click on the card and select move, anyone have this issue and found a solution as looked at all the settings can't find anything. If this is nit a feature now would be massively helpful in the very near future to have it as I don't always have my desktop\\laptop with me like my tablet or phone.

Thanks in advance for peopled time

Dave


Answers:
author: Cody C.
body: I'm glad you've been getting good use out of Trello so far! Not the best of news but right now, we don't have immediate plans for providing touch support outside of our Android and iOS app. We recognize touch screens are more ubiquitous now on devices beyond those two OS's now, but as of now, it's not something that's been prioritized.

If you're curious about how our team decides which requests we work on, we have a little more on that here: <http://help.trello.com/article/724-submitting-feature-requests-for-trello>  
If you'd like to see our latest releases you can take a look at our dev board at <http://www.trello.com/dev>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.


Tags: mobile
???????? ? ???????
Asked by ?????? ?????????:

????????????. ???????? ?????????? ???????????? ??????????? ????? \<\<??????????\>\> (TVORCHESTVO).

????? ?????


Answers:
author: Michael Pryor
body: "**Deleting a board is permanent** , and deleted boards cannot be recovered."

<https://help.trello.com/article/801-deleting-a-board>
Cancelei minha conta
Asked by Bonifacio da Silva Fonseca:

Cancelei minha conta Gold, irei receber reembolso?


Answers:
author: Vero Rivas
body: Hi [@Bonifacio da Silva Fonseca](/t5/user/viewprofilepage/user-id/4350023)

Contact trello support directly

<https://trello.com/es/contact#/>

Cheers

comments: author: Bonifacio da Silva Fonseca
body: ja entrei em contato, por?m n?o obtive nenhuma resposta
How to migrate a board to a different Trello account
Asked by Amy Lloyd:

Hi, I've been using Trello for my business. I just opened a second business and have created and shared a couple boards with my team. I set up Microsoft Teams and would like to integrate Trello however it said that my team would have access to all my boards, not just the couple I've shared with them. I'm thinking I need separate Trello accounts for the two businesses. How can I move the relevant boards to the new Trello account so that I can delete them from the first business?


Answers:
author: Vero Rivas
body: Hi [@Amy Lloyd](/t5/user/viewprofilepage/user-id/4349819)

Look at this post

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

Cheers

comments: author: Amy Lloyd
body: Wow, that made it so easy! I was searching for how to 'migrate' a board, I never searched for the word 'transfer'. Thanks Vero!


author: Vero Rivas
body: Thank you as well

If this response has answered your question can you please mark it as accepted so that other users can see it is correct when searching for similar answers.

Cheers


author: Amy Lloyd
body: I'm happy to Vero, but I don't see 'Accepted' anywhere. How do I do that?
Planyway events showing a day early on Google Calendar
Asked by Hilary Niles:

Hi! I love the Planyway integration with Google Calendar and use it extensively, but sometimes the events show up a day early on my Google calendar.

For example: One card is correct in Trello and Planyway, with a due date of May 1 and the time removed in Planyway, so it shows up as an all-day event on G-Cal ... However, on G-Cal it's showing up on April 30.

The really perplexing thing is that this happens with some cards, but not all! For example, I have four cards similarly set up as above, with a due date of April 14 (today). Two of those cards show up today in G-Cal, and two show up as yesterday.

Anybody else have this issue? Any suggestions?

Thanks!


Answers:
author: Vini
body: Hi Hilary! Welcome to the community.

Here is a great place to ask those questions and get help from other users.

Planyway is developed and maintained by Planyway (so, not by Trello ourselves), so if you don't get a response after a few days, you might want to reach out to Planyway support directly: support@planyway.com


Tags: google-calendar

planyway
Video/Photo attachment | From iPhone to Trello
Asked by Rod @ Andre's Team:

Hi Team, I tried to attach my videos and photos from iPhone to the card but its not coming through my card. I have a Business Class Trello account, I mean it says I am Gold, and as I understand it I must be able to upload up to 250MB file size (video/photo), but I cant.  

Please help me with this.   

My email is rod.teamandre@gmail.com


Answers:
author: Vero Rivas
body: Hi [Rod @ Andre's Team](/t5/user/viewprofilepage/user-id/4349515)

But it gives you an error, a notification because it does not upload the video / photo, it is to try to help you?

Cheers

comments: author: Rod @ Andre's Team
body: Hello Vero, thank you for responding. It says from my phone "queued for upload". I waited for an hour, cause I was thinking it really will take time, but 8hrs have passed but still on queued. No notification from my Trello Board or email I received regarding the status.   

Did I miss something?


author: caro_ Upsidedown
body: Hi there - has this been resolved? I'm experiencing something similar I think.

although the video is uploaded and showing on the card (also on different devices) I can't watch it.   
When I'm trying to, it opens a black screen with play button but won't start to play...

Any ideas? Wrong file format?   
Or is there another way to upload and review videos from phone?

thanks in advance!


Tags: attachment

image

video
No notifications to email
Asked by ????? ??????:

Hello!

I've been using Trello for more than the year now, and suddenly the notifications stopped to arrive to my email box. In the settings "immediate notifications" are chosen, so I do not understand why that is going on. That happened to all of my collleagues who use Trello.


Answers:
author: Michael Pryor
body: I think you need to contact support at <https://trello.com/contact> - it is likely your domain is either being blocked on our end or our emails are being blocked on your end.


Tags: notification
Is it possible to move random cards to list?
Asked by Megan Cherry:

I'd like to automate moving cards onto a list, for example 3 cards each day. These would appear in my to-do list for the day.

If there's any way to set this by priority (e.g., one highest or critical priority, two lower) that would be fantastic.

Thanks!


Answers:
author: Ryan
body: Hi Megan,

Yes, it would be possible to set this up with automation from Butler! You can set up a Calendar rule which runs every day and moves 3 random cards from one list to another one. Here is an example of this type of rule: <https://share.getcloudapp.com/xQub69ZB>. These would be random cards, but it would also be possible to move cards based on a label e.g. all cards with the "red" label.

If you're new to Butler, I'd recommend taking a look at the following article: <https://help.trello.com/article/1198-an-intro-to-butler>.

Thanks!
Problem with Link Cards on iOS
Asked by Guy Daniels:

Hi, I have got Trello Link Cards working well on a web browser, but am struggling to get the same results on iOS devices.

I'm linking Google Docs - pasting URLs into new Link Cards on Trello - and they show up correctly on the web, with formatted text, preview button and app logo on the card covers. However, on iPad and iPhone apps they appear as regular cards, with full URLs as the cover text, which is not clickable, and the usual regular card fields on the cards themselves.

Am I doing something wrong, or are Link Cards not yet supported on iOS apps? Can't find any info about this online. And yes, I am logged in with Atlassian account on all devices.

Many thanks! Guy


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi Guy,

Trello has much more collaborative capacity on a desktop, unfortunately on other devices Trello has minimal functionality for example Power-Ups aren't visible on a phone or tablet.

So you're not doing anything wrong it's just a different functionality across your devices.

Hope this helps :)

Laura

comments: author: Guy Daniels
body: Fantastic, thank you so much Laura. I can now stop trying to fix something that's out of my control!

Guy
How do I limit board access to specific email domain?
Asked by Toni Paycheque:

Aft all! How do I limit board access to specific email domain please? When I invite people to the board, I'd like access restricted to people joining with an @\[deleted\].com email only.

Thank you!


Answers:
author: Ryan
body: Hi Toni,

It isn't possible to block this based on a domain at a board level, but with Business Class you can limit invites to your Workspace based on the domain. You can see more information about this [here.](https://help.trello.com/article/710-setting-up-your-business-class-team#Visibility-and-control)

Once you've done that, you can also limit board invites so that only Workspace members can be invited to boards.

Thanks!
The deadline of trello cards can only be set as AM time
Asked by Lisa Lee:

If I set PM time , The deadline of trello cards will be changed to AM.

EX: Enter 16:00 for the Trello card deadline, after saving the card, the deadline will become 6am.

This problem start at 2021/04/02.


Answers:
author: Vero Rivas
body: Hi [@Lisa Lee](/t5/user/viewprofilepage/user-id/4349059)

Look at this post, because if you can

<https://help.trello.com/article/813-setting-the-first-day-of-the-week-for-the-calendar>

![rpta.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/138601i341E185BC01B4280/image-size/large?v=v2&px=999 "rpta.JPG")

Cheers

comments: author: Lisa Lee
body: Thank you, this is also a solution. It seems that I need to change trello's language to change my card deadline to PM time.  
But when Trello's language is Traditional Chinese, the deadline setting PM will automatically become AM. I wonder if Trello's technicians can improve this problem?


author: Michael Pryor
body: We have a bug open for this.
Text is too small
Asked by Adam De-Ste-Croix:

* The text is tiny, not useable for me. But if a list filled the screen I'd be able to see it. It's there s way to do this, or to zoom? This is for the Trello app (Android)

  It would help if i could discuss this. Thank you


Answers:
author: Adam De-Ste-Croix
body: Support just got back to me and pointed out there is a magnifying glass in the bottom right corner and WOW! IT IS PERFECT!  
Thank you


author: Nic Brough -Adaptavist-
body: Have you tried changing the sizing on the browser? (usually it's ctrl+ and ctrl- to change it)

comments: author: Adam De-Ste-Croix
body: Thanks, it isn't a browser, it is the Trello app.


Tags: font
Macro to Comment on Confluence
Asked by Pragathi Vemulapalli:

Hello,

I would like to make a button that when it is pressed, it makes a comment, and look to see if that comment could also @ a user. Is this possible? If yes, can you please guide me with this. TIA!


Answers:
author: Andy Gladstone
body: [@Pragathi Vemulapalli](/t5/user/viewprofilepage/user-id/5006758) Welcome to the Atlassian Community. Atlassian has a developer platform, [Forge](https://developer.atlassian.com/platform/forge/), where you can develop custom macros. That is your best bet for the use case you are looking for.

comments: author: Andy Gladstone
body: [@Pragathi Vemulapalli](/t5/user/viewprofilepage/user-id/5006758) if my answer helped you, please kindly mark it as accepted so that others looking for similar issues/content can more easily find it. Thank you.


Tags: cloud

confluence-cloud
Invitation to a new confluence meeting note - Slack notification
Asked by Philipp Hildebrandt:

Hi,

I just have a small and simple question and I am exited, if somebody can help me.

Since some weeks we are using confluence for internal meeting notes. When we start a meeting, one of the participants creates a new meeting note in confluence and invites the other colleagues with the invite-function in the menu-bar. The colleagues will receive an e-mail now but I wan't them to get a Slack notification instead of an e-mail.

I didn't find out how to setup confluence and slack for that function.

Maybe someone can help me.

bye, Philipp


Answers:
author: Okan Erdogan
body: Hello [@Philipp Hildebrandt](/t5/user/viewprofilepage/user-id/1690045)

There are certain functions that can trigger Slack notifications (only when Slack is a connected app). In your case, you can create a parent page (let's say it's called 'Meeting Notes') in Confluence, and participants can create a child page under this parent for individual meetings (can be a template: 'Meeting Notes {Month, Day, Year}').

For this to work, you need to enable Slack notifications based on:

- When someone creates a child page

You also need to specify a channel to send notifications to while setting up Confluence Cloud App in Slack.

Hope this helps :)

comments: author: Philipp Hildebrandt
body: Hi [@Okan Erdogan](/t5/user/viewprofilepage/user-id/5002258) ,  

that seems to be a work around, but doesn't solve the dedicated case.  

But thank you for your answer and the time you spent on it.


author: Okan Erdogan
body: No problem [@Philipp Hildebrandt](/t5/user/viewprofilepage/user-id/1690045) :)


author: Philipp Hildebrandt
body: Hi [@Okan Erdogan](/t5/user/viewprofilepage/user-id/5002258) ,

I tried you workaround you gave me, but the problem is, that the trigger

"When someone creates a child page" only works with publishing event of a new page.

So that's not what I need, because I will notify the team about a new created page in the draft modus, so we can collaborate within this page during the meeting.

bye


Tags: cloud

confluence-cloud
Can you remove a Short Text Field such as Sprint Aa Short Text? and keep main Sprint field (locked)
Asked by Lall One:

Can you remove a Short Text Field such as **Sprint *Aa Short Text***? and keep main Sprint field (locked)

is it still tied to this issue: JQL-quot-Sprint-IN-quot-logic-broken/qaq-p/580628#M193730


Answers:
author: Nic Brough -Adaptavist-
body: Yes, you can remove any custom field you want without affecting other fields.


Tags: cloud

confluence-cloud
Tem como passar uma apresenta??o de slides em Power Point direto do Confluence?
Asked by Vivi Fries:

Ol?, tem como passar uma apresenta??o de slides em Power Point direto do Confluence? O mesmo j? est? armazenado na ferramenta.


Answers:
author: Brant Schroeder
body: [@Vivi Fries](/t5/user/viewprofilepage/user-id/4390880) You can use the Office Powerpoint macro in cloud. It will provide a scrollable slide deck of your Powerpoint.

![Screenshot 2022-08-13 215945.png](https://community.atlassian.com/t5/image/serverpage/image-id/210963i2D00A3118C856752/image-size/large?v=v2&px=999 "Screenshot 2022-08-13 215945.png")


Tags: cloud

confluence-cloud