SourceTree crashing on launch
Asked by cyberpunkstudio:

I am currently using Source Tree. I am using Mac 10.11.6. I have BitBucket setup on SourceTree. It unexpectedly crashed last time when I used it. But now I can't launch this application anymore.   

When I reopen SourceTree I get the error message "The last time you opened Sourcetree, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?". Please see screenshot.

![Screen Shot 2018-02-19 at 12.12.22.png](/t5/image/serverpage/image-id/15283iCFACD98C48A2DA3D/image-size/large?v=v2&px=999 "Screen Shot 2018-02-19 at 12.12.22.png")

I tried clicking on both 'Don't Reopen' and 'Reopen' each option has the same outcome. The application just crashes as soon as it opens. I even tried to force quit and restart my Mac.


Answers:
author: Rufina Tsoi
body: Same here. Tried 2.7.4 and 2.7.2. Both crashes when it starts.

comments: author: Danny Ebbers
body: Same here 2.7.4c


author: Filip Andonovski
body: I have even tried 2.6 and still get the same error.


author: raguirre-iar
body: Same here.......


author: guy van bael
body: same here.... yesterday everything was fine....


author: benwellby
body: Same here. This all started just after I updated to macOS 10.13.5 (High Sierra).


author: Phuong Ho
body: I just follow this topic and the issue has been resolved  
<https://community.atlassian.com/t5/Sourcetree-questions/How-do-I-do-a-full-uninstall/qaq-p/122267>


author: Kirk_Hemmen
body: Same problem. Very frustrating.


author: prollective
body: I also have the same issue after upgrading to the latest version today.


author: brad
body: Same Issue here. Log attached:

(note I'm still on 10.13.4 instead of 10.13.5 and it still crashes)

<https://pastebin.com/jxwZpYsj>


author: Gustavo Severo
body: I'm having the same issue in a MacBook with the High Sierra.


author: Kyle Bannon
body: I have the same issue.


author: Phuong Ho
body: i also got this issue. How do i resolve?


author: Patrik Figura
body: I removed content from /Users/{USER_NAME}/Library/Application Support/SourceTree and then I installed a new version. Looks like it's working.

comments: author: guy van bael
body: yes, but that means you lose all your bookmarks. Have you tried adding bookmarks. After a few, it just starts crashing again


author: Phuong Ho
body: i just try, nothing happen


author: Patrik Figura
body: I added GitHub project works fine (pulling, pushing, etc.), are u adding Bitbucket project? I think the problem is with @STAuth-bitbucket.org file


author: raguirre-iar
body: I tried this:  

[https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html "How to Wipe SourceTree Preferences")

and continues crashing right after click Clone any repo i have in Bitbucket....


author: Filip Andonovski
body: I also have the same issue. Were you able to fix it?


author: Manju
body: Can you please submit a ticket on <https://jira.atlassian.com/browse/SRCTREE> and include crash logs from your mac?

Crash logs are found at \~/Library/Logs/Diagnostic Reports/ with names starting with format SourceTree\<time_stamp\>.crash

comments: author: cyberpunkstudio
body: Hi,

<br />

This has been raised as a new ticket: #SRCTREE-5370

Thanks

Steven


author: Manju
body: Can you update to version 2.7.1 and see if it helps?  
If it crashes, please attach the crash logs to the ticket and we will investigate this.

Thanks!


author: cyberpunkstudio
body: Yes I already tried this. I deleted SourceTree and re-downloaded the latest version and the same problem occurred. The logs you see attached to that ticket is the latest version of SourceTree.