youngmon/atlassian-qna huggingface dataset:
Error when importing MS Word document
Asked by Julio Valdez:

Hi,

We are receiving an error when importing a MS Word doc (see attachment).

What to do?

Thanks in advance.

Confluence 5.5

<br />

[](https://community.atlassian.com/t5/Confluence-questions/Error-when-importing-MS-Word-document/qaq-p/157263?attachment-id=7593){#link_1187d2d46293ac}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/26318/1/confluence%20error%2010.2015.docx){#display_1187d2d46293ac_0}


Answers:
author: Giuliano C.
body: Hi Julio,

As you could confirm that the Word import does work for another space, the issue might be happening due to the content inside this space. For example, the **Look \& Feel** session in the Space Administration session. Try to check the differences of it between both spaces, so you can come to a conclusion.

Another possibility could be related to the specific content in the page that you are trying to insert the Word content. There could also have some customisations.

In case of still facing the issue, in order to work with our engineers on it, please, consider raising a new ticket in our support channel: <https://support.atlassian.com> :smile:

Cheers,

Giu


author: Julio Valdez
body: TTT,

I forgot to mention that in another space I am able to import this document (same confluence instance).


author: Rodrigo Girardi Adami
body: Hi Julio,

I could find this [KB article](https://confluence.atlassian.com/display/CONFKB/NoClassDefFoundError+on+the+Dashboard) which states that this error can be caused by third party plugins:

```
causedby: java.lang.NoClassDefFoundError:com/atlassian/renderer/v2/macro/basic/BasicAnchorMacro
```

Would be possible to go to confluence administration menu -\> manage add ons and click on enable plugin safe mode to disable all third party plugins and check if the issue is caused by any of them?

Regards,

Rodrigo

comments: author: Julio Valdez
body: I forgot to mention that in another space I am able to import this document (same confluence instance).


author: Julio Valdez
body: Rodrigo, Any thoughts?


Tags: confluence-administration
Can't link Confluence to JIRA using Applicationlink
Asked by Joshua Vannoster:

I can't add the application link to JIRA in confluence.  
I always get the message, that the application doesn't answer, but JIRA was able to find Confluence.

Both environments are on one server and none use SSL.

I can't think of a logical answer


Answers:
author: Mallmann
body: Hello Joshua,

Can you confirm if there's any error on your logs? In case you have not imported the certificate in each application (JIRA's into Confluence's cacerts and vice-versa) you might find a *PKIX* error in the application logs.

Other than that, can you confirm if the SSL was configured through a Proxy? If so, you'll also need to make sure to add proxyName and proxyPort on both applications' server.xml files, located under the \<app-install\>/conf/ directory:
> \<Connector port="8090" maxHttpHeaderSize="8192"  
> maxThreads="150" minSpareThreads="25" maxSpareThreads="75"  
> enableLookups="false" redirectPort="8443" acceptCount="100"  
> connectionTimeout="20000" disableUploadTimeout="true"  
> proxyName="[www.example.com](http://www.example.com)" proxyPort="80" /\>

See this: <https://confluence.atlassian.com/doc/using-apache-with-mod_proxy-173669.html>

I hope it helps,

Eduardo


author: Adrien Ragot 2
body: Hints:

* They *must* use different hostnames. If not, cookies will de-authenticate when navigating from one app to another. A different port isn't enough.
* Do you include /confluence and /jira in the URL?
* Do you write the Base URL as specificed in the configuration of JIRA and Confluence? Check both Base URLs in both products.
* From the machine where Confluence is installed, with the user that runs them, can you "telnet" to the other one? (syntax: `telnet host port`)

comments: author: Joshua Vannoster
body: Sorry for the late answer, and thanks for your fast one!Couldn't post, since I've just registered and can only post once in 24 hours.So, they don't have different hostnames, since we can only have them on one machine atm.I don't include /jira or /confluence, I didn't have to in JIRA. Could you tell me why i should?I don't know, what the base URL is, but i cant telnet both applications.


author: Joshua Vannoster
body: I meant I can telnet both, sorry


Tags: confluence-administration
Atlassian Confluence: Creating pages hangs forever behind apache proxy.
Asked by Thomas M:

Hi everyone.

I followed the install guide for confluence successfully.

It fully works when accessing through IP:8090, creating page pop ups works instantly.

I am trying to put it behind a proxy to serve it's own domain name. Here the problem comes: the creating pages popup doesn't load anymore.

Here is the apache config (same as <https://confluence.atlassian.com/doc/using-apache-with-virtual-hosts-and-mod_proxy-173685.html>) : <http://termbin.com/rg8u>

Does anyone have the same problem ?

Regards,

Note that I had this issue using Debian 8 (current setup) but also with Ubuntu 14.04.  
I also tried different versions of Confluence (.13 and .14), I currently run .13 on Debian 8 64 bits.

-- EDIT --

I have an insight about the issue, from apache logs:

ip - - \[19/Oct/2015:15:07:12 +0200\] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 404 370 "<http://confluence.fomosapiens.de/dashboard.action>" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:41.0) Gecko/20100101 Firefox/41.0"

See that 404 ? All others are returning 200 OK.  


Answers:
author: Daniel Eads {unmonitored account}
body: Hi Thomas, I have a couple ideas:

1. Is your base URL reconfigured now for the domain name you are using? <https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html>
2. Can you check your **server.xml** file to see what connector ports Tomcat is expecting to use? This file is located in \<your confluence install directory\>/conf/server.xml. From the sounds of it, you should have this configuration (add any options that might be missing like *proxyName* or *proxyPort*). If you change this file, stop Confluence first so that when you start it back up, the changes take effect.

   ```
   &lt;Connector port="8090" connectionTimeout="20000" redirectPort="8443"                maxThreads="200" minSpareThreads="10"                enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"                protocol="HTTP/1.1"                scheme="http"                proxyName="confluence.fomosapiens.de"                proxyPort="80"/&gt;
   ```


author: ilyas h
body: Hi Thomas,

I am experiencing the same issue. What did you change in the vhost?

Best.


author: Thomas M
body: Hi,

BaseURL always was right.

I solved my problems with changing some things in the vhost, and adding this to the connector as you said.

Thanks for your help.

Regards,


Tags: confluence-administration
third party tools Recommend
Asked by Hsu Yao Chang:

Dear all,

Is there any third party tools for backup confluence space data (included page, comment, space permission,like...etc)? Thank you.


Answers:
author: Rodrigo Girardi Adami
body: Hi Hsu,

I'm not aware of a third party plugin that can perform this. I believe only the Space XML backup can accomplish this step.

Cheers,

Rodrigo


Tags: confluence-administration
I am getting this error for Confluence : The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set Cause com.atlassian.util.concurrent.LazyReference$Initia
Asked by Rajkumar Dan:

I have setup JIRA already. Next confluence in same box. It's was trying to integrate with same login and got this below issue.

The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

Cause

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set

at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)


Answers:
author: Giuliano C.
body: In addition to Luiz's answer: If the permissions are not related to the case, it would be worth to check the database connection parameters with Confluence, in the confluence.cfg.xml file, from the Home folder. :smile:

Cheers,

Giu


author: Luiz Maia
body: Hi there,

This is probably happening due to lack of permissions to write on the Confluence Home-Directory.

Please refer to [this documentation](https://confluence.atlassian.com/display/CONFKB/Confluence+does+not+start+due+to+Spring+Application+context+has+not+been+set) for instructions on how to set write permissions for the home folder on both Linux and Windows. This should to the trick. :smile:

Regards,  
LM


author: Colin McDermott_GLiNTECH
body: I found this after downloading latest database drivers. That particular version had a 0kb filesize.

checked and yep. my driver was 0kb.. went 1 version earlier and 912kb no issues.


author: vladkras
body: In my case it was an error during last step of installation, the part you do in browser, so I

1. stopped confluence with \`# serivce confluence stop\`
2. removed all files from conflunce home dir (defaut /var/atlassian/application-data/confluence)
3. double checked install dir and home dir user \& group is confluence \`# ls -slah\`
4. logged in as user confluence \`# su - confluence\`
5. started conflunce again \`$ service confluence start\`
6. proceeded to xxx.yyy.www.zzzz:8090 in browser to finished installation

**ps**. finally (it's not a part of answer to this question but I had to do it to accomplish mission) I had to increase amount of RAM from 2Gb to 4Gb to run both Bitbucket and Conflunce on same server


Tags: confluence-administration
Why does every attempt to add an auto-watch rule hang?
Asked by Deborah Samkoff:

Trying to add an auto-watch rule for a JIRA user.

Every attempt gets a never-ending Ajax spinner, when I click on "Add."

There is no indication of a problem with the JQL syntax.


Answers:
author: Giuliano C.
body: Hi Deborah,

As you are using a Cloud instance, to have a better information of your instance and help you fixing this behaviour, it would be recommended to raise a new ticket in our support channel, with the Cloud team: <https://support.atlassian.com>.

It would be better, because we do have access to your instance and also all the files that would trigger the possibility for this issue. :smile:

Cheers,

Giu


Tags: cloud

confluence-cloud
how to make a table style like attachment
Asked by WANG XU:

<br />

[](https://community.atlassian.com/t5/Confluence-questions/how-to-make-a-table-style-like-attachment/qaq-p/229539?attachment-id=6501){#link_1187d3489317d7}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/38835/1/table%20style.png){#display_1187d3489317d7_0}


Answers:
author: Guilherme V.
body: Hey there,

The document that you attached is using a simple table formatting but it's also using the Scroll Viewport that displays the tables as your screenshot. If you'd like to display the tables as your screenshot, please, download this [plugin](https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-viewport).

Hope this will help you :smile:.

Cheers,
How to fix fatal:The remote end hung up unexpectedly?
Asked by nguyentrongthanh88:

fatal: early EOF

fatal: The remote end hung up unexpectedly

fatal: index-pack failed?


Answers:
author: Nic Brough -Adaptavist-
body: No idea - you haven't told us where it's happening, what you are doing when it happens, or what application it is (the confluence-questions label is almost certainly misleading, unless you've got an addon that connects questions with the application causing the error)

From memory, it's usually a git fault, with size of something you're working with or unsupported versions of git + other program. But it could be other applications.
How to monitor space watchers in Confluence
Asked by Lamer Morales:

Is there a way to find out who subscribed or unsubscribed as space watchers?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

[SpaceAuditor system audit and statistics](https://marketplace.atlassian.com/plugins/com.vertuna.confluence.plugins.spaceauditor) plugin could help you here, it has a "notifications" tab which shows all space/blog/page subscribers

Best Regards

Sash


author: Lamer Morales
body: Hi Sash,

Thanks for the information. We are now evaluating the plugin.

With best regards,

Lamer


Tags: confluence-administration
form mail subject
Asked by Pedro Sousa:

How do I put a subject in a Form Mail NG. When I try to send a email, Subject always sended with a null value.

Macro form-mail doesn't have the subject param.

My confluence is 4.2


Answers:
author: Divya Margani [Adaptavist]
body: Hi Pedro,

If your Confluence version is 4.2 then this means you are using a very old version of FormMail plugin. If you upgrade to the latest versions of the plugin you can see the Subject parameter.

Regards

Divya Margani

QA \& Support Analyst \| Adaptavist


Tags: addon-com.adaptavist.confluence.formmailng

adaptavist
Confluence database column descriptions
Asked by Sisi Yao:

Is there somewhere that describes what each column is in all the confluence database tables? I have the database diagram that lists all the columns by table but it doesn't describe what each column is.


Answers:
author: Rodrigo Girardi Adami
body: Hi Sisi,

I wasn't able to find a doc that describes what each column does, just the documentation about the tables as Guilherme stated above. I believe that this information is not described at this level of detail. I'll leave this question open as some developer may know the details of each column to share here.

Regards,

Rodrigo

comments: author: Sisi Yao
body: Thanks, Rodrigo!


author: Guilherme V.
body: Hey there,

Maybe this [documentation](https://confluence.atlassian.com/pages/viewpage.action?pageId=179439242)can help you with.

Cheers,

comments: author: Sisi Yao
body: Thanks, Guilherme. I've been working off of this documentation but unfortunately it doesn't have the information I'm looking for.


Tags: confluence-administration
How to import MS excel docs?
Asked by Julio Valdez:

Hi,

I see the option to import MS word docs but not MS excel. Is there a add-on for this to work?

Thanks in advance.

Version: Confluence 5.5


Answers:
author: Luiz Maia
body: Hi Julio,

It's not possible to import an Excel file into a page, however, you can attach the file into the page and visualise it using the **Files and Images** macro: <https://confluence.atlassian.com/doc/display-files-and-images-245827130.html>

Regards,  
LM


author: Milo Test
body: You have two choices. You can attach an Excel doc then use the Excel macro to display it, or you can copy the cells in Excel, then create a 1x1 table in Confluence and paste the spreadsheet which will turn it into a Confluence table.


author: Nic Brough -Adaptavist-
body: Mmm, this has come up with a couple of clients - no-one has yet managed to answer the question "what do you expect to create if you 'import' from Excel"? A simple table, yes, but attaching it and using the Excel macro does that. How would you convert a complex set of sheets, rows and columns into a document format? There's no generic answer anyone can code for.


Tags: confluence-administration
confluence permissions: what is the "Mail" option ?
Asked by fbeck_br:

Go to a confluence space,

Go to Space Tools \> Permissions

Note there are some options do set permissions:

Example: Comment (add / delete)

but what is the option Mail (delete)??

When a user or grupo has this permission (to delete) what can be done ??


Answers:
author: Steven F Behnke
body: Mail is a function of Confluence that I thought was deprecated but I cannot confirm that now. Basically, you attach an email to Confluence and then Confluence will store the emails within the application. This allows you to have your project's Wiki, Attachments, and Email all in one spot.

[Working with Mail Archives](https://confluence.atlassian.com/doc/mail-archives-139502.html)

comments: author: Pamela Cole
body: Can anyone confirm this? Odd that the Email permissions is still there...


author: Lo?c Dewerchin
body: The options to add a Mail account to archive mails are no longer available on our instance (Confluence 5.9.x).

The documentation for this stops after version 5.7 : <https://confluence.atlassian.com/conf57/adding-a-mail-account-701435314.html>


author: Johannes Stadler (Scandio)
body: Just for the sake of completeness, this feature is optional and can still be enabled in 6.2.3 by enabling the Confluence Mail Archiving Plugin (Although I didn't test the functionality).  
See also the "Notes" part in the documentation you added:
> Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin -- choose ADMIN \> General Configuration \> Manage Add-ons. Then choose System in the drop down, and enable the Confluence Mail Archiving Plugin.

And then the "Mail" permission reappears in the space permissions.


author: Mario Carabelli
body: Just to keep this answer a little more current:

I tried to add an archive in Confluence 6.13.3 and it works great (looks useful too).  
I also remmber reading that this functionality will be deprecated but the new documentation doesn't have any info on this. I think they just keep it optional and don't develop it further.

If I actually use it more actively I will post some experiences here.

<https://confluence.atlassian.com/conf613/mail-archives-964961101.html>


Tags: confluence-administration
For every customer a special custom space (permissions)
Asked by Nicolas:

Hey there,

how can I configure Confluence, that I'll give every user special permissions to exactly one space.

So, user1 is allowed to view space1, user2 is allowed to view space2, and so on.

Thanks!


Answers:
author: Rodrigo Girardi Adami
body: Hi Nicolas,

In order to get this behavior, you'll need to remove the permissions for each space and just grant permission to the specific group or user to that space. Confluence have a permissive type of user access. It allows all by default. If you want to allow just some users/groups, then you have to listen them each time in each space for this to work.

Cheers,

Rodrigo


author: Luiz Maia
body: Hi Nicolas,

You'll need to configure Space Permissions

Go to the Confluence administration page and select Space Permissions on the left panel. This page will last all your existing spaces, and will provide you the option to manage the permissions of each of them.

Please see our Space Permissions Overview article for more information: <https://confluence.atlassian.com/doc/space-permissions-overview-139521.html>

Regards,  
LM
How can we text search fisheye in the browser window?
Asked by John Cattanach:

It looks like fisheye is using ajax deferred loading, which means in every browser I've tried so far then once the content exceeds some threshold, the browser text search i.e. ctrl f doesn't work unless I put the focus on the content window and scroll to the bottom.

Is there any way to configure fisheye *not* to use lazy loading, or any browser setting/plug-in to work around this?


Answers:
author: Zac Heismann
body: I don't know the answer to your question, but this bug report is helpful to know about: <https://jira.atlassian.com/browse/CRUC-6773>
Disable assigned or edited Task E-Mail Notification
Asked by Alexander Sch?tzle:

Hello everybody,

is it possible to disable the Mail Notifications for assigned or edited tasks?

A user always receives mails, even if for example only a small change on the task is made (like delete a spacekey)

So how can he disable his Task Mails for Confluence?

Thanks in advance!


Answers:
author: William Zanchet [Atlassian]
body: Hi Alexander,  

By default there isn't a way to achieve what you would like to have.

I did a research and I could find a feature request already open for it, as you can see here:

<https://jira.atlassian.com/browse/CONF-37307>

I would strongly suggest that you vote on this issue to increase its popularity and add it to your watchlist for future updates. I also suggest you to comment in the bug, that way our Bugmaster can see how this problem is impacting your business.

Cheers,

WZ


Tags: confluence-administration
Flowcharts in Confluence
Asked by Jyothi:

Hi, please give me detailed information on flowchart Macro. Currently when I try inserting it, it says Graphviz collapsed? what does this mean? I am new to Confluence and trying to best utilize the tool. Please help.

Regards,

Jyothi


Answers:
author: Bob Swift (personal)
body: Please [open a support issue](https://bobswift.atlassian.net/browse/GVIZ) with us and provide some more detailed information on the error you are seeing and the steps you followed for installation. References:

1. [Graphviz Diagrams for Confluence](https://bobswift.atlassian.net/wiki/display/GVIZ/Graphviz+Diagrams+for+Confluence)
2. [Administrator's Guide](https://bobswift.atlassian.net/wiki/display/GVIZ/Administrator%27s+Guide) that includes information on installing Graphviz support on your server


author: Nic Brough -Adaptavist-
body: First, which flowchart macro **add-on** are you using? And what installation documentation have you followed?
What happens if one deletes a user who created content?
Asked by Anne EQS:

This is not recommened but delete link is available. Is there a warning and you can do it nonetheless or is it simply not possible?


Answers:
author: Anne EQS
body: Ok, tested it.

In Conf 5.8.5 on server 'Delete' button exists, but user cannot be deleted - there is a warning.   
(...but im not able to upload the screenshot for it ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad") - http error)


author: Guilherme V.
body: Hey Anne,

If you delete or disable a user, his content will continues to exists. You won't lose his created pages or comments.


author: Luiz Maia
body: Hi Anne,

The delete button should only be available for users who don't have content created. Can you make sure that this user in fact have content created?

Please see this article for more references on disabling or deleting users on Confluence: <https://confluence.atlassian.com/display/DOC/Delete+or+Disable+Users>

Thanks!

Regards,  
LM

comments: author: Anne EQS
body: The DELETE link is there for every user (except my own...) - but as I mentioned there is a warning when clicking it.


author: Anne EQS
body: Just retested it - now I get an error message. Let me know if you need the stack trace


Tags: confluence-administration
java error
Asked by Warren Oyco:

I get the below error message when I go to the manage add on page.

java.util.concurrent.ExecutionException: java.lang.NullPointerException


Answers:
author: Guilherme V.
body: Usually the culprit of your error can be found in the stack trace above the *java.util.concurrent.ExecutionException: java.lang.NullPointerException*.

Cheers,


author: Luiz Maia
body: Some of the most usual causes for null pointer exceptions on Confluence are described on this below article:  
<https://confluence.atlassian.com/display/CONFKB/NullPointerException+When+Browsing+to+Confluence>

However, just like Nic stated, you'll need to analyse the application logs in order to identify what is in fact causing the issue. In case you need further assistance with this, I suggest you raise a support ticket at <https://support.atlassian.com/>

Regards,  
LM


author: Nic Brough -Adaptavist-
body: java.lang.NullPointerException is one of the most generic Java error messages you can get.

You'll need to read the application's log file to find the root cause of the error.


Tags: confluence-administration