youngmon/atlassian-qna huggingface dataset:
How to fix: Pasting dark mode text from email into dark mode Jira results in black on black text
Asked by Larry Daniele:

When pasting from Mac Mail in dark mode to a Jira comment field (also in dark mode in Chrome), the resulting text is almost always black text on an dark gray background when it should be the original white text on a dark gray background.

Have others seen this problem? Is there a way to avoid (or fix it)?

I've also noticed that after pasting to Jira the text color picker says the text is "Dark gray". And if I choose the "almost white" color in the upper left labeled "Default", it does nothing and the text remains Dark gray.

My work-around has been to select a green color that is visible with either a light or dark background, but that's less than ideal.

![2024-06-18_11-15-26.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/330429i1E47FF1EFE8C88BD/image-size/large?v=v2&px=999 "2024-06-18_11-15-26.jpeg")


Answers:
author: L?gia Zanchet
body: Hello Larry   

Thank you for your message.  
I was able to reproduce the problem, but seems that this is limited to Mac Mail.  
I tested some other apps in the dark mode, and it didn't seem to have a problem copying and pasting text from them.  
The option is to use plain text when copying and past  
You can use **Shift + Command + V** to paste without formatting  

Please let me know if the above solves your problem


Tags: cloud

dark-mode

jira-cloud
Automatic association to epic
Asked by Matteo Gabanini:

Hello everyone!

I need to create a automation that set a particolar epic based on the value of a custom field (a dropdown list).

For example:

* if the custom field has value A, the epic should be XX-1
* if the custom field has value B, the epic should be XX-2
* ...

Thanks for your help!


Answers:
author: Manoj Gangwar
body: Hi [@Matteo Gabanini](/t5/user/viewprofilepage/user-id/4574173) ,

I suppose that you want to set the epic based on the custom field value when the issue creates

Select Trigger- Issue create

Select New Condition - select If/Else block

Add Issue field condition- customfield-xxx = abc

Select New Action - select Edit field

Put Epic key

then again use the else condition![auto epic.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/330446i44BEFCA8382AA34D/image-size/large?v=v2&px=999 "auto epic.PNG").

comments: author: Matteo Gabanini
body: It works! Thanks [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)


author: Bill Sheboy
body: Hi [@Matteo Gabanini](/t5/user/viewprofilepage/user-id/4574173)

There are several ways to do this:

* use a series of if / else conditions to test and set the field
* use an inline conditional statement to do this in one step
* use a lookup table to map the values to the epic keys

What do you want to do if the selection field has no value? Deciding that will impact how you apply the different solution approaches.

Kind regards,  
Bill

comments: author: Matteo Gabanini
body: Thanks for your anwser [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)


author: Christian
body: Hello Matteo

This should be fairly simple to do.

1. Create an automation with the "Field Value Changed" trigger and set it to your dropdown list. You can choose which operations will apply to activating this trigger

2. Create an IF or Else condition

3. Set the first IF as dropdown = Value A, then parent equals XX1

4. Make an Else If for each other value the dropdown could be, associating with the appropriate epic.

If I understand your problem correctly, this should solve it.

Let me know if that works or if you have any other questions.

Christian

comments: author: Matteo Gabanini
body: Thanks [@Christian](/t5/user/viewprofilepage/user-id/5412859) for your help! I used the EPIC LINK, the PARENT field doesn't worked =(


Tags: cloud

jira-cloud
Remove my profile from an organization?
Asked by fallingrock:

How do I remove my profile from an organization?

My profile is currently associated with igniterealtime.atlassian.net, but I no longer use those products.

How can I remove my profile from that organization without deleting my entire account?

TIA


Answers:
author: Trudy Claspill
body: Hello [@fallingrock](/t5/user/viewprofilepage/user-id/4840365)

Welcome to the Atlassian community.

Unfortunately there is currently no support for a user to self-exit from a product/site to which they have been granted access. Only the administrators of that product/site/org can remove your access to it.

You will have to reach out to the administrators of that organization to ask them to remove your access.


Tags: cloud

jira-cloud
Change of customer name
Asked by operation-center:

Hi support,

we would need to understand how to change the customer name.  
by project -\> project service -\> Customer .

<br />

Best regards,  
Chiara Lattanzi


Answers:
author: Sal
body: Hey [@operation-center](/t5/user/viewprofilepage/user-id/1685340)! I don't seem to follow your question. Are you referring to something specific about your Trello board? Or are you referring to Jira Software? Because if it's the latter, I can move your question to their community to help with your question.
I keep getting logged out after the last update.
Asked by Juan Manuel Alonso:

On my M1 Mac, I always used the Trello app. I sign in with my work's mail (via Google).  
Every day I have to login again for some reason (including MFA code). It's tyring.


Answers:
author: Sal
body: Hey [@Juan Manuel Alonso](/t5/user/viewprofilepage/user-id/4702220)! I'm sorry for the issues you're experiencing. This is a known issue some users are experiencing, and our team is aware of this issue. Still, we'd like to recommend you do the following to troubleshoot your problem:

1. Restart your device
2. Reset local data (<https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/#Reset-local-data>)
3. Reinstall the app (<https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/#Reinstall-the-app>)
4. Check whether this issue is also happening on your browser
5. Check if your antivirus, firewall settings, VPN, or network proxy aren't causing issues with your account.

If none of these troubleshooting steps work, I recommend you raise a ticket with us at <https://trello.com/contact> for further support. We'll be happy to help!
Option "Attachment" and "Choose a file"
Asked by digital:

Hi,

I would like to know how to upload many files at once? Previously is was possible, but right now I can upload files only one by one.

Cheers,


Answers:
author: Andrew Fecenko
body: We've just added multi-file upload to the new experience, if you refresh your page you should be able to attach multiple files again!


author: Dreamsuite Mike
body: File attachments have recently changed, see the article below

<https://community.atlassian.com/t5/Trello-articles/A-new-way-to-attach-links-to-Trello-cards/ba-p/2404217>

Note you can still drag and drop multiple files onto a card or a board in 1 go
DELETED CARD
Asked by Allie Ripplinger:

HOW AND WHY IS THERE NOT A RECOVERY OPTION FOR A DELETED CARD?

Does anyone have any idea if there is any way of recovering a deleted card? I have now lost months of work lists.


Answers:
author: Dreamsuite Mike
body: Hi [@Allie Ripplinger](/t5/user/viewprofilepage/user-id/5267312)

I am vocal about Trello's shortcomings and frustrations but on this occasion, I will leap to its defence...

There are 2 stages to the delete process on Trello

Step 1: Archive - This is recoverable

Step 2: Delete - This is not.

Its pretty much in line 2-stage deletion of other software

Please check this article out...

<https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/>

I would suggest to avoid this being a problem in the future, you look into a solution like [Backups for Trello by Rewind.](https://trello.com/power-ups/5f68db5b510db84238769710/backups-for-trello)

For \~$5 a month it will help protect you from erroneous deletion...


author: Justyna Gdowik _ Deviniti _
body: Hi [@Allie Ripplinger](/t5/user/viewprofilepage/user-id/5267312) !

If you archived it, you can retrieve it from your archived list. However, if you have genuinely deleted it, there is no way to recover it as deletion is irreversible.
> To delete a card, you must first archive it. Click the card to open it, then choose "Archive" from the bottom right. After archiving, a new "Delete" option will be available. Because deleting a card is unrecoverable and permanent, this requires a confirmation click.  
> <https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/>

comments: author: Allie Ripplinger
body: Hi [@Justyna Gdowik _ Deviniti _](/t5/user/viewprofilepage/user-id/5224976) thank you for the info!
Lost board (see image) how can I find it? Search options draws a blank!
Asked by justvicki101:

![Trello Timeline.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/268486iBB394DB6FA64DAA1/image-size/large?v=v2&px=999 "Trello Timeline.jpg")


Answers:
author: Dreamsuite Mike
body: Hi [@justvicki101](/t5/user/viewprofilepage/user-id/5266960)

It looks like you are searching file explorer....

If you use the Trello app, search Trello in the Windows search (next to start)

If you use Trello in a web browser (like Chrome), open Chrome and go to <https://trello.com/> . If you have signed in before, it should automatically take you to your workspace and you will find the board...

comments: author: justvicki101
body: Neither of these options resulted in finding the workspace that was set up in the education template for "Writing a Book" It only led me to my new project. Any other ideas?


author: justvicki101
body: I can see by my web site logo that the board I'm being taken to has a personal logo. It is obviously a new board that has been generated by my search efforts. Any other suggestions please?
Linking to .mxf files
Asked by Kate P:

Hello,

I am having an issue with opening links that I put in cards for the .mxf format. All of my files are located in a Box file folder. mp4s and all other links are working fine.

To view .mxf files, I use the VLC media player. Is a working link even possible with .mxf files?

Thank you.


Answers:
author: Oliver S
body: Hi Kate, welcome to the community!

Just to double check, are you attaching the .mxf files by browsing your computer and uploading them directly?

Or, sounds more like you might be pasting the .mxf file links from Box itself?

What happens when you attempt to open them? Does it directly download the file?

comments: author: Kate P
body: Hi Oliver,

I am pasting the .mxf files from Box.

When I click the link to open them once pasted in Trello, it says I cannot open that type of file. We use VLC to view these files but we would like to not have to download it and view on screen like we can with the mp4s.

I cannot place the file directly in Trello either because the file exceeds the size limit. So that option is out.

We're trying to streamline and avoid too many downloads.

Thank you,

Kate


author: Oliver S
body: Hi Kate,

Thanks for the additional context.

From doing some research, it sounds like this comes down to the Box site not being able to preview this file type - hence the need to use something like VLC as a player that supports a wider variety of file formats.

Are you able to convert the videos to a more common file format before uploading them? Box lists some of the video formats that they support in Box content preview: <https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview#Type_VideoFiles>

For example, MP4 is quite a common format.

Worth noting that Box does require a certain level of account to gain access to video preview, so worthwhile checking if you meet those requirements.


author: Kate P
body: Oliver,

Thank you for your second response.

Unfortunately, due to the media company I will be releasing these files through, the .mxf files have to stay in that format, in addition to preview purposes. .Mp4s load and preview fine for us and we pay for Box so you are probably correct about the file format.

Thanks again,

Kate


author: Oliver S
body: Hi Kate, no problems. As the files are being loaded and accessed through Box, my best suggestion would be to file feedback on this through Box support: <https://support.box.com/hc/en-us/articles/360044196573-Box-Pulse-How-to-submit-product-feedback>

Given the need to have the files remain in this format (understandable), and given you need to store them on Box due to the larger file size - it would make sense to let them know you want to see this added as a format that can be previewed via the web. :) Hope this helps somewhat.
Is there a way filter cards in the map view on ipad? I can do it on my PC but not ipad.
Asked by Grant Oostema:

I can filter out certain cards "by label" on my PC in the map view but cannot figure out how to do it on my ipad. Any help would be greatly appreciated.


Answers:
author: Erick Doerre
body: Hey Grant - welcome to the community!  

Currently, there isn't a way to filter cards on Map View on mobile (including iPad). You can only use this feature on the web.  

I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like me to send them.  

<br />

comments: author: Grant Oostema
body: Thanks for the quick response. Below are a couple of pictures of our current map. It would be awesome if we could filter out some of the clutter.

![E6DE481E-1B2B-4A63-80E2-A783FCE5D01C.png](https://community.atlassian.com/t5/image/serverpage/image-id/269868i08945B4226A9CD34/image-size/large?v=v2&px=999 "E6DE481E-1B2B-4A63-80E2-A783FCE5D01C.png")
CAMBIAR EL INICIO DE SESION
Asked by Marisa:

Hola, tengo una cuenta en Trello que saqu? iniciando sesi?n desde Gmail. Es muy c?modo, pero uno de mis celulares, con Android, me dice que Google no acepta la conexi?n, as? que me gustar?a cambiar mi inicio de sesi?n, salir de "iniciar la sesi?n con Google" y registrarme con usuario y contrase?a.

?C?mo puedo hacer este cambio? Gracias!


Answers:
author: Erick Doerre
body: Hola Marisa - bienvenida a la comunidad!  

Esto es posible solicitando un restablecimiento de contrase?a a trav?s de la p?gina <https://id.atlassian.com/login/resetpassword>. Te llegar? un correo electr?nico con un enlace de restablecimiento de contrase?a al que debes acceder para establecer una contrase?a para tu cuenta.   

A continuaci?n, ve a <https://trello.com/login> e introduce tu direcci?n de correo electr?nico y la contrase?a que has establecido en lugar de hacer clic en Continuar con Google. Esto deber?a funcionar.

comments: author: Marisa
body: Muchas gracias!!! Funcion? perfectamente. Tengo todos mis tableros.

Saludos cordiales,

Marisa.
I can create a board and cards, but Trello keeps automatically deleting them.
Asked by Jessica Ducote:

**hello, we are part of our cleaners Trello board for adding our Airbnb cleans to their cleaning schedule.
I went to create a personal board within this same account. It let me chose the theme. I could add list, but every time I went to add cards, it would automatically delete them. After playing around in the board for a while, it deleted the entire board.**

**Does this have to do with a free version and only allowed to be associated with one board?**


Answers:
author: Erick Doerre
body: Hi Jessica - welcome to the community!  

Regardless of your Trello plan, I want you to know that this behavior is unexpected. As you mentioned, you've been playing around in the board for a while; perhaps you created an [automation rule](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Rules) to archive cards automatically or, going further, added a third-party Power-Up to perform those actions?  

I recommend you raise a ticket at our contact form at <https://trello.com/contact> and share the board URL where this is happening so we can keep troubleshooting from there.  

<br />

<br />
Wie schalte ich das erneute ?ffnen eines neues Fensters bei Trello aus?
Asked by Nadja:

Es ?ffnet sich bei jedem Klick auf einen Checklisten Punkt jedes mal ein komplett neues Fenster. In der App und in der Webversion. Kann man das ausschalten? Oder was ist hier der Hintergrund dazu? Man muss jedes Mal alle "trello" wieder schlie?en was unn?tig Zeit kostet.


Answers:
author: Erick Doerre
body: Hi Nadja - welcome to the community!

This seems unexpected, and I couldn't reproduce it on my end. Please reach out to us on our contact form. We'd be happy to help investigate this with you further - [https://trello.com/contact???](https://trello.com/contact%E2%80%8C%E2%80%8C%E2%80%8C). Also, if possible, grant us temporary impersonation access to your account when raising the ticket and tell us the steps (and the board(s) this is happening) we need to follow to reproduce it on our end so we can troubleshoot further.

*Feel free to raise that ticket in German since we use translation services to support our international customers.*


author: Heidi Bieri-M?ller
body: Es ?ffnet sich bei jedem Klick auf einen Checklisten Punkt jedes mal ein komplett neues Fenster. In der App und in der Webversion. Kann man das ausschalten? Oder was ist hier der Hintergrund dazu? Man muss jedes Mal alle "trello" wieder schlie?en was unn?tig Zeit kostet. Bei mir sind etwa 30 Fenster ge?ffnet, welche ich nicht mehr schliessen kann. Es n?tzt nichts, wenn ich mich abmelde...
Card repeater: won't allow daily tasks
Asked by Julie McCoy:

Hello! I'm trying to use the Repeat Card power-up for a daily recurring task. As the documentation directs, I have it set to repeat weekly and just tick every box for the day. However, whenever I tick more than 5 days, it will not save. I have tried reloading Trello but that has not resolved the issue. Any suggestions?


Answers:
author: Julie McCoy
body: It's buggy but I got it to work - when I ticked all the daily boxes IN ORDER (that is, Sunday, then Monday, Tuesday etc) instead of ticking them in random order it seems to have worked.
How many members a ?small team? has ?
Asked by jmana:

You stated in your Trello support about billing information that a standard subscription allows you to work with a small team

i need to know the maximum range that's allowed in this package?   
please elaborate


Answers:
author: Rafael Dill
body: Hi Jmana,  

We don't have a specific number about how many people you can include on the Standard or Premium plans.  

Mostly, that description is more aligned with the idea that since Standard does not have all the Premium features, it's mostly used on smaller teams, like 2 to 10 users.  

But you can include as many as you want! If the plan covers everything you need, you can select as many users as you want to include on the Workspace, and the billing will be adjusted to that count. If you choose to pay it annually instead of monthly, you get a discount for every user.  

<br />

comments: author: Gabriel Francisco Gutierrez Castillo
body: what about the free plan? how many people can i add to the board?


author: Rafael Dill
body: At the moment, there's no limit on how many users you can include on a specific board, and this applies to all Trello plans.
Sharing a template
Asked by Neil Pollard:

Hi all,

Is it possible to create a board and then share the board with some for them to use with their own team? I need to give the same board to multiple teams but each board only needs to be used by a specific team.

Any help would be appreciated.


Answers:
author: Alina Kurishko
body: Hi Neil,

Welcome to the Atlassian Community!

Hmm, I'm struggling to fully understand your workflow, but surely you can create a template board. You can then either make it Workspace-visible so that any Workspace member can locate the template and create their own board using it.

Otherwise, you can make the board private and add specific members to the board who'll have the option to use your template.

This article has instructions on how to set up a template board and create new boards using such a template: <https://support.atlassian.com/trello/docs/creating-template-boards/>

Hope this answers your question, but feel free to share additional details about your workflow, so I could take another look at your inquiry!

Alina \| The Trello Team
Possibility to store data in France or EU
Asked by Julie Dancausse:

Dear Community,

My company is currently considering the use of Trello for internal project management purpose.

However they would be more open to use Trello if data were stored in France or at least in EU.

Is it something Atlassian might consider and, if yes, how ?

Thank you for your help and response,

Julie


Answers:
author: Charlie Misonne
body: Hello Julie,

I looked that up for you and my conclusing is that Trello's data residency is in the US.

See [Trello and GDPR - Our Commitment to Data Privacy.](https://support.atlassian.com/trello/docs/trello-and-gdpr-our-commitment-to-data-privacy/)

For Jira there is a guaranteed European data residency but not for Trello apparenlty.
Subscribe to Workspace Calendar View
Asked by Rupert Granville:

Hello everyone; hopefully a quick question.

Is it possible to subscribe to a workspace calendar?

I want to see all of the Trello events in a workspace that have a due date in my calendar application. I know how to subscribe to the events in a single board but I have many boards and want to see all of the events in a single calendar alongside my non-trello activities.


Answers:
author: Erick Doerre
body: Hi Rupert - welcome to the community!  

Trello Premium offers precisely what you are looking for, called Workspace Views. You will have the Calendar and Table view to select each board(s) you want displayed on your view.  

This way, all cards *with a due date assigned* will appear on your custom Workspace view.

You can check how Workspace Views work here - <https://support.atlassian.com/trello/docs/workspace-views/>

comments: author: Rupert Granville
body: Hi Erick, many thanks indeed for the very speedy answer! Just followed your advice and am delighted with the result. Great work!
Is there a way to customize the calendar day view so the first line says what list the project is in
Asked by bsabal:

Hi everyone! I've been playing around in trello and have been trying to find a way for the List names to show up on the calendar day view. Is there anyway to get "Brief Development..." to say "Send to Client by EOD" or "High Priority" or "Medium Priority"... Those are our current lists. I don't want to manually write each time. ![Screenshot 2023-07-12 at 12.27.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/268258i590B6BB654549843/image-size/large?v=v2&px=999 "Screenshot 2023-07-12 at 12.27.04 AM.png")


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community!

Right now, the Calendar view doesn't display list names. We actually have it as an open feature request for the product team to consider! I'll add you as an official "+1" in support of this. Let me know if you have any other feedback you'd like me to share with the team on this topic!

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: [++https://blog.trello.com/feature-requests-unite-support-and-product++](https://blog.trello.com/feature-requests-unite-support-and-product)

Alina \| The Trello Team
Trello Email Notifications
Asked by Durrah:

How to customise trello email notifications for a particular board to go to a set number of members?


Answers:
author: Alina Kurishko
body: Hi Durrah,

Welcome to the Atlassian Community!

Each board member would need to take a few actions to make sure they receive Trello email notifications.

First, they need to ensure they follow either the whole board or a specific card.

Secondly, they need to check their email notification preferences to make sure they're not turned off.

You can check the article below which has more information on how Trello notifications work and how to set them up and let me know if you have any questions not addressed by the article:

<https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

Alina \| The Trello Team