youngmon/atlassian-qna huggingface dataset:
Hmm... We're having trouble logging you in.
Asked by G B:

Hello.

I have seen the multiple answers about this topic but nothing is helping me. Any chat feature?

The account I am logged into now asking this question is not the account I am concerned about. It is my work account and right now, my team is using Trello and I can't get in due to this very annoying issue.

I remember creating an account to test Trello out in the past but never followed-thru. Now, what is the issue?

![trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/120195i94E49ABEA26D79BA/image-size/large?v=v2&px=999 "trello.jpg")


Answers:
author: Stephen Addis
body: There was an outage, you can register to get alerts.  

<https://trello.status.atlassian.com/incidents/ym0tsk1yl8yc>
I can't log out my personnal account and i want use my professionnal account on teams
Asked by Louise Vangulick:

Hello i want use my trello's professionnal account on teams but i can't log out my old account on teams. Please help me


Answers:
author: Michael Pryor
body: Are you talking about Microsoft Teams or about Trello?


author: Stephen Addis
body: Log in via a different internet browser ... as it will see the board fresh. Your then able with one account on each browser to be logged in as two users at one time.  

Thats not new tab or window, but another different browser, so like Chrome and Brave or Internet Explorer or Safari etc.


author: Fabienne Gerhard
body: Hi [@Louise Vangulick](/t5/user/viewprofilepage/user-id/4179776)

welcome to this wonderful community

Since august there is the opportunity to switch between accounts - means you don't have to log out but you can also add your second account.

Have a look on this [blog entry](https://blog.trello.com/trello-account-switcher-feature)! It's one of my favourite features ?

Add your second account to the team and board and it should work.

Feel free to ask for more help!
Any way to change order of info on cards?
Asked by Sande Olson:

Would love to move Checklists up to before description. Would be nice if this were possible.


Answers:
author: Soumyadeep Mandal
body: Hi [@Sande Olson](/t5/user/viewprofilepage/user-id/4179784) ,

Welcome to the community!

Basically, you cant change the default order of anythng inside a card!

This feature is not yet available! I hope this feature will be available in the future!
Why create team members?
Asked by HMD:

General question here about Trello for company usage:

Why create separate accounts for team members when you can allow different people to access the same account? Which Trello services included in the free version would I miss by going for the latter?

Thanks :)


Answers:
author: Michael Pryor
body: Besides security, you wouldn't know who did what. It would just say "the account did x" but you wouldn't know which Person that actually was.


author: Soumyadeep Mandal
body: Hi [@HMD](/t5/user/viewprofilepage/user-id/4176958) ,

Welcome to the community!  
Well to build a project successfully with security and privacy, it's very important to create different accounts!

If a project doesn't need all employees to see or work on a certain project, in this situation they can create a private team/board accordingly. Trello has a lot of use cases that can be implemented!

You can compare the features \& pricing [HERE](http://trello.com/pricing)
How to transfer data from one team Trello to other?
Asked by Anastasiia:

Hello!   

We as team registered in Trello 1 year ago (or even more:) under the domain which we change a few months ago.  

So we want to transfer all the data from the old domain (2204.club) to the new one (2204.ua).   

How can we do this?   

Thanks for your help!   

:)


Answers:
author: Soumyadeep Mandal
body: Hi [@Anastasiia](/t5/user/viewprofilepage/user-id/4179519) ,

Welcome to the community!

Please read this documentation <https://help.trello.com/article/1223-how-to-migrate-your-trello-enterprise-domain-claims-and-sso-to-atlassian-access>


Tags: bitbucket

data
I need informations to install on IOS 12.4.9
Asked by Tathiane Jordao:

```
I am a user of Trello and I am connecting some people to the tool, however we found that Trello requests an update of IOS to version 13! ON the device of the person we are going to integrate to the team, only the 12.4.9 update appeared. How can I resolve this issue?
Tks a lot
```


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to upgrade them to IOS 13+

It may be that their device is not capable of running that. If that is the case, you'll need to get them to use a device that can run Trello, either an IOS 13+ device or use it via browser
Can I put ab Board back to a totally private Board?
Asked by Sebastian Mattern:

Hi Trello-Users,

there are a few boards we want to get out of a team into f. e. my own account without any teams. Just like new boards without any team.

If I click the teamname - while I am on a board (see screenshot below) - I can change the team but not stop it from being in a team.

Is there a solution for?

![image.png](/t5/image/serverpage/image-id/120162i9B6788AFC085DCF8/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Soumyadeep Mandal
body: Hi [@Sebastian Mattern](/t5/user/viewprofilepage/user-id/4179415) ,

Welcome to the community!

In this case, you can create a personal team where you will be the admin of the team and the only member of the team!

If you have any existing boards in any other tea move it to your personal team and if you want to create a new personal board create it under your personal team!

comments: author: Sebastian Mattern
body: Hi [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) ,

thanks for your answer. This is what I've tryed and it works.
Reset password issues with an old e-mailadress
Asked by Elsemiek Gerritzen:

Ik had voorheen een Trello account met het volgende e-mailadres: e.gerritzen@buroruis.nl. Echter weet ik mijn wachtwoord niet meer, maar dit e-mailadres behoorde tot mijn oude werkgever. Waardoor ik het wachtwoord ook niet kan herstellen. Kunnen jullie een wachtwoord reset sturen naar elsemiekgerritzen@hotmail.com?


Answers:
author: Soumyadeep Mandal
body: Hi [@Elsemiek Gerritzen](/t5/user/viewprofilepage/user-id/4179410) ,

Welcome to the community!

Well, I don't think that's possible but you can give it a try!

Ask Trello support [HERE](http://trello.com/contact)

If it's possible Trello Team can help you with that!


Tags: password
My lables don't show up on the main page
Asked by Yeshivas Matisyahu Office:

Hi,

My labels stopped one day to be seen. Only when going into a card I could see the lables.

I changed the Icon called "change the label style to "Lines". It did not solve the problem.

I would appreciate if someone can help me out with this.

Thanks


Answers:
author: Torben_trello
body: Can you check if the the same issue occurs in the private/incognito window of the browser? This is just to check that not a 3rd party browser extension is causing that issue.

If that does not help, could you reach out to trello.com/contact from your registered email address and a screenshot that shows that issue in the incognito mode? We can then take a closer look.

Thanks for your efforts.

comments: author: Yeshivas Matisyahu Office
body: It did not help, but thanks anyhow.

It was a good idea to turn to Trello Support which helped figure it out.

I needed to remove extensions, erase cookies, and cache.

Now it shows up.

Thank you
I have no access to perform the confluence page.
Asked by Ricky lee:

No permitted to perform the confluence page like 'Get Started' and so on

Was blocked by the "Not Permitted" icon


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to contact your administrators, they can grant you the access you need.

comments: author: Ricky lee
body: Thanks for the answer

Problem already solved.


Tags: cloud

confluence-cloud
Syncing cards across boards
Asked by Shelley Barendregt:

Hi!

Is it possible to sync cards across different Trello boards? I have a team board and a personal board. When I move a card to the list 'done' in my personal board, I'd like it to also move on the team board to the done list. Is this possible with Butler?

I have also looked at Unito but I cannot really figure out how to make it happen in there.


Answers:
author: Soumyadeep Mandal
body: Hi [@Shelley Barendregt](/t5/user/viewprofilepage/user-id/4100054) ,

Welcome to the community!

Please read these documentations <https://blog.trello.com/trello-unito-power-up>

<https://help.trello.com/article/1097-mirroring-cards>

comments: author: Shelley Barendregt
body: Hi Soumyadeep,  
Thank you! :) Maybe I can make it work with mirroring, how it's explained in the second link. I have tried to set up Unito but I don't really understand how I can make a card move to another list by using Unito.


author: Jillian Amyot _Unito_
body: Hey [@Shelley Barendregt](/t5/user/viewprofilepage/user-id/4100054) ! Unito employee here :) Can you help me understand what your process is in Unito to move cards so I can better help you?


author: Shelley Barendregt
body: Hi [@Jillian Amyot _Unito_](/t5/user/viewprofilepage/user-id/4017376) , thanks for your reply! :) Ok, so I have two boards, one personal and one for the team. When a card is being moved in the team bord from the list 'to do' to the list 'done', I would like it to automatically move that corresponding card in my personal board from the list 'delegated' to the list 'review for feedback'. I cannot figure out how to make this happen with Unito.. Would be really great if you could provide some insight. :) Thank you in advance!


author: Jillian Amyot _Unito_
body: Hey [@Shelley Barendregt](/t5/user/viewprofilepage/user-id/4100054) , I think the most helpful way to go about this would be to have someone on our team walk you through it in real-time so you can get it set up right away! I've forwarded your message to the team, and they said to email help@unito.io and someone will give you insight on how to set this up. Hope this helps :)


author: Shelley Barendregt
body: [@Jillian Amyot _Unito_](/t5/user/viewprofilepage/user-id/4017376) Thanks so much! I was helping my client with this, so I told her to email you on that address. :)


author: Jillian Amyot _Unito_
body: Great, thank you! I also did some more digging and found [this](https://guide.unito.io/en/articles/3478294-how-to-use-the-mirror-power-up-for-trello?utm_medium=community&utm_source=atlassian&utm_campaign=mirror_kb) article that might help!


Tags: butler

sync

unito
Confluence Menu Change
Asked by Geetha:

I am looking to change the order of the Menu Items off of the Practices Menu.

Some of the Menu items are truly Practices, others are more like adjacent teams that support practices. The ideal would be if we could list alphabetically then have a horizontal line and list the others. If that is not possible maybe you can share some options (besides creating an additional separate menu.)


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what the "practices menu" is? That's not something we see in a standard Confluence. Do you have a theme installed that is modifying the layout and menus?


Tags: confluence-server
Multiple issues with multiple Atlassian services
Asked by LHofman:

From about 20m ago we are encountering multiple issues on confluence cloud, jira cloud, and servicedesk.

On confluence, a new page cannot be created, we get this error directly on pressing the create page button with the author being ourselves. This being on the same space/pages we were working on before, no permissions changed.
> Editing is restricted for this content  
> Only some people can edit this. If you think you should be one of them, request access from the author.

On jira, the search function is no longer working

And the service desk cannot be accessed at all "Something Bad Happened"


Answers:
author: Melo
body: Hi [@LHofman](/t5/user/viewprofilepage/user-id/2860931),

You can check for outages and incidents using the Atlassian status page link below.

<https://status.atlassian.com/>

I can see active incidents in several products, I would contact Atlassian support if it's something specific to your site.

Please let me know if that helps.

Cheers,

Melo

comments: author: LHofman
body: Hi [@Melo](/t5/user/viewprofilepage/user-id/3868701) ,

We did check the status at the time and it didn't show any sign of incidents. So that's why I wanted to report them in case no one else did yet.

I think the issues are solved now, I will close the Question.


Tags: cloud

confluence-cloud

issue

jira

jira-cloud

jira-service-desk
some table text cannot copy in view mode
Asked by Pasi Putkonen:

Hello,

Why some confluence page or table in page is such that you cannot select and copy text without you go to EDIT mode?

And how you can change it so that that you can select text in table without going to Edit mode?

BR,

Pasi


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Pasi Putkonen](/t5/user/viewprofilepage/user-id/4934490) ,

welcome to the Atlassian community!

It's weird that you can't select text in view mode. Please could you attach a screenshot about your issue?

Fabio

comments: author: Pasi Putkonen
body: Hello,

I don't know is screeshot very describable....

![Confluence_problem.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/198095i91749AD35F726C06/image-size/large?v=v2&px=999 "Confluence_problem.JPG")


author: Fabio Racobaldo _Herzum_
body: All text should be selectable. Did u try with another browser?


author: Pasi Putkonen
body: Yes I did, it is not browser issue....


author: Eric Mills
body: *Giving this thread a bump as this thread describes the problem better than most, and no other thread that I could find has had an actual resolution to it yet.*

----  

Hello [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I'll +1 Pasi's latest post above, **++this is not a browser issue++** . This issue occurs on Chrome, Firefox, Edge, multiple users across multiple computers and Operating Systems. This issue is specific to ++some++ Confluence Tables.

As Pasi described (*and attempted to screenshot* ), when this issue occurs, text in the table cannot be selected in ++view++ mode. When editing the page, the text in the effected table is then able to be selected using a cursor or keyboard commands.  

I've also found that this issue usually persists until a particular row or seperate table, where the problem will then cease, and any further text in the non-affected parts can be selected in view mode. More over, if the page is copied, the problematic table will continue to have this issue, as if there is some sort of bad data that was entered to the table, that isn't being shown and can't be deleted without completely removing the table all together, that is otherwise preventing the table or suite of cells to be selected while in view mode.


Tags: cloud

confluence-cloud

confluence-data-center
???ID????????????????????????????
Asked by ????:

### ????????????????????????? {#toc-hId-1943258296}

????????????????????????????????????????????????

??????????????????????????????????

??????????????????????????????


Answers:
author: Ollie Guan
body: Hi [@????](/t5/user/viewprofilepage/user-id/3506772) ,

Are you a **space** administrator or a **system** administrator?

Confluence **system administrators** can see all pages, but for **space administrators** , if the page is set to not allow**space administrators** to access, you still cannot see it, and **space administrators** cannot cross the page access restrictions.


Tags: confluence-server

server
Unable to format numbered points.
Asked by Anupama nath racherla:

**Required format -** ![act.png](/t5/image/serverpage/image-id/198047iFF4F137B91A86198/image-size/large?v=v2&px=999 "act.png") {#toc-hId--554757644}
----------------------------------------------------------------------------------------------------------------------------------------------------

**What's happening now?** {#toc-hId-1932755189}
-----------------------------------------------

**![1.png](/t5/image/serverpage/image-id/198048iA3EE353C58212E7D/image-size/large?v=v2&px=999 "1.png")![2.png](/t5/image/serverpage/image-id/198049iCFC3BFE18F5D8515/image-size/large?v=v2&px=999 "2.png")**

**Please guide. Formatting is going for a toss.**


Answers:
author: Srinatha T
body: Hi [@Anupama nath racherla](/t5/user/viewprofilepage/user-id/4915645) ,

Welcome to Atlassian community.

If you do not want the next line to be numbered then you have to use "shift + enter".

For example.

number 1

<br />

number 2 no numbering here

<br />

number 3

Now if I want the text "no numbering here" to be below "number 2" with no numbering I will have to press shift + enter after the text "number 2" which will be result in text like below

number 1

number 2  
no numbering here

<br />

number 3

Now use the number list , Result will be as below

1. number 1
2. number 2   
   no numbering here
3. number 3

I hope that is clear ? numbering working just fine for me. I think your text needs some formatting for number list to work fine. I hope that answers, Have a good day.!

Thanks,

Srinath T

comments: author: Anupama nath racherla
body: Thanks Srinath, your tip worked!!

However, this was not the case before.

I will also check the wiki...

Meanwhile, did you get a chance to see the [copy-paste issue](https://community.atlassian.com/t5/Confluence-questions/Copy-paste-working-selectively/qaq-p/2022706?utm_source=atlcomm&utm_medium=email&utm_campaign=solution_to_question&utm_content=topic)? I have added a new post there to explain things better.

Thanks,

Anu


author: Srinatha T
body: Hi [@Anupama nath racherla](/t5/user/viewprofilepage/user-id/4915645) ,

I missed ur update . I will check on that and update you during weekend.

Thanks,

Srinath T


author: Srinatha T
body: [@Anupama nath racherla](/t5/user/viewprofilepage/user-id/4915645) ,

Also i use wiki markup for easy formatting. You should try that. Below URL has all the commands and how to insert the wiki markup macro. You might want to give a try

* [Confluence-wiki-markup](https://confluence.atlassian.com/doc/confluence-wiki-markup-251003035.html)

Thanks,

Srinath T

comments: author: Anupama nath racherla
body: Thanks a bunch. Srinath!


Tags: confluence-server

format

server
Trello can not link to Confluence in my working space
Asked by Helen??:

HI I can use Trello but can not link to Confluence in my working space.

My team member already estiblish my permission to use Confluence but still can not login via Trello link.

But if I log-in from Confluence home page, I can login but can not see my space which my colleage approve before.

Please give me the advicement to slove the problem.


Answers:
author: Ollie Guan
body: Hi [@Helen??](/t5/user/viewprofilepage/user-id/4934092) ,

You can log in to Confluence, but can't access the specified space?

It seems that you have access in the global configuration, but no access to the space, this needs to be configured by the system administrator or space administrator.


Tags: cloud

confluence-cloud
Pointer changes when hovering over an image
Asked by Jen T:

Hello!

I have noticed that the pointer changes when hovering over an image. The pointer goes to a move type of pointer and gives the impression of the image not being clickable. We have images that point to other pages in confluence. How can we change the pointer when hovering over images?


Answers:
author: Thiago Masutti
body: Hi [@Jen T](/t5/user/viewprofilepage/user-id/4934050)   
Welcome to the Atlassian Community.

If you are an administrator of your instance, you can [customize Confluence](https://confluence.atlassian.com/doc/customizing-your-confluence-site-313467426.html) on many ways.

On this case you can change the [Global Stylesheet](https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html) to show different [cursor types](https://developer.mozilla.org/en-US/docs/Web/CSS/cursor) depending on the image.

The below custom CSS will do the following

* When a regular image, cursor will be of type *zoom-in*.
* When an image with a link, cursor will be of type *pointer*.
* When on the Editor, cursor will always be of type *move*.

```

/* move cursor on the Editor */
body#tinymce img.confluence-embedded-image
{ cursor: move !important; }

/* zoom-in cursor for images */
.wiki-content img.confluence-embedded-image
{ cursor: zoom-in !important; }

/* pointer cursor for images with links */
.wiki-content a img.confluence-embedded-image
{ cursor: pointer !important; }
```

![mouse-cursor.png](https://community.atlassian.com/t5/image/serverpage/image-id/198038i29A452D0E3741007/image-size/large?v=v2&px=999 "mouse-cursor.png")

I hope that helps.

Kind regards,  
Thiago Masutti


author: Brant Schroeder
body: [@Jen T](/t5/user/viewprofilepage/user-id/4934050) Welcome to the Atlassian community

Does it do this in all browsers? Is it happening to everyone on your server instance? Have you tried clearing your browsers cache?


Tags: confluence-server

server
Confluence Server to Cloud Migration Tool Error
Asked by PulseI:

Server: 6.2.3

Installation of Tool Successful.

Upon opening tool presented with an error.

Cause:

org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getInitialState' in class com.atlassian.migration.agent.web.AppAction threw exception com.atlassian.util.concurrent.LazyReference$InitializationException: org.hibernate.exception.SQLGrammarException: Unable to build DatabaseInformation at /templates/app.vm\[line 21, column 44\]  
at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)

caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: org.hibernate.exception.SQLGrammarException: Unable to build DatabaseInformation  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: org.hibernate.exception.SQLGrammarException: Unable to build DatabaseInformation  
at org.hibernate.exception.internal.SQLStateConversionDelegate.convert(SQLStateConversionDelegate.java:103)

caused by: org.postgresql.util.PSQLException: The column name start_value was not found in this ResultSet.  
at org.postgresql.jdbc.PgResultSet.findColumn(PgResultSet.java:2589)


Answers:
author: James Richards
body: Hi [@PulseI](/t5/user/viewprofilepage/user-id/602068)

Are you running CCMA on a H2 database? This isn't recommended and you should be doing the testing and production migration on an external database like PostgreSQL.

Regards,  
James.

comments: author: PulseI
body: No. Here is our DB setup.

![Screen Shot 2022-05-20 at 3.07.11 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/198284iBD2308D12EDCD531/image-size/large?v=v2&px=999 "Screen Shot 2022-05-20 at 3.07.11 pm.png")


author: James Richards
body: What version of Confluence are you running? If you have version 8.4.20 of PostgreSQL then that's not going to work.

The minimum version of Confluence that runs Confluence Cloud Migration Assistant is 5.10.0, and it has a minimum version of PostgreSQL of 9.2

See

* <https://confluence.atlassian.com/conf510/supported-platforms-829078376.html>

Please upgrade your database to the minimum supported version for your version of Confluence and try again.

James.


author: PulseI
body: Will do, thanks for your help.


Tags: confluence-server

migration-customer-care

server