Ticket content options grouped into "+Add" button
Asked by Boyan Iliev:

Hi all,

I'm maintaining several projects on our internal JIRA. Since this week I'm facing a problem I cannot resolve.

The issue content options (just under the summary in issue view) got grouped up into a new "+Add" button. These are the "Attach", "Create subtask", "Link issue", "Add weblink", etc. options. This is causing an extra click for the entire team and I'm trying to revert it.

It seems like this is a project level setting as all "Company-managed software" projects are affected, while "Team-managed service management" seem to be unaffected. Yet I'm unable to find the right setting in the admin panel to tweak it.

My second assumption is that maybe the options got too much as we have "Create confluence page", "Create confluence whiteboard", etc. This maybe caused JIRA to automatically merged them. Yet - even if this is the case, I still do not know how to control what appears there.

Thank you in advance for any ideas!

![Issue_View_Content_options.png](/t5/image/serverpage/image-id/337279iEA32D4B3A854A1DF/image-size/large?v=v2&px=999 "Issue_View_Content_options.png")


Answers:
author: Boyan Iliev
body: After contacting Atlassian support it turned out this is a new feature rolled out to limited customers, to review its performance.

As for us it was not really helping, the Atlassian team managed to turn it off. I'm really happy with how they handled the support case :)

comments: author: Catherine
body: Thanks for this information I will ask to turn it off.  

I would understand if they let you select up to 3 options and rest under the +ADD option. All options under +ADD is just going against UX rule to limit user clicks on most basic actions.

The extra click for the most used option like "Add Child Issue" or "Link Issue" is driving a lot of inquires from our users.


author: Corey Hampton
body: I'm really disappointed in some of the so called 'features' Atlassian has come up with for Jira and Confluence. This should be an option under each project, not a mass update to clients without notification.

This is a terrible user experience especially since now there's a large amount of whitespace with nothing there.


author: Chris Diggle
body: What was the solution to get this + button to expand out?  

Do I have to remove features from Jira to get a functional set of buttons!?

I've had to explain to multiple people how to link issues, make child issues. This is a massive pain.

comments: author: Boyan Iliev
body: Contact Atlassian support to turn it off. I did it over chat and they were pretty quick and responsive. Hopefully you can get this sorted out quickly!


author: Marc - Devoteam
body: Hi [@Boyan Iliev](/t5/user/viewprofilepage/user-id/5459598)

Welcome to the community.

These can't be managed, also marketplace apps can add options there.

The more functionality you have will affect this, unfortunate you can't manage this.

comments: author: Boyan Iliev
body: Thank you for the reply. Do you know if I can remove functionality, so the list becomes smaller? I would be happy to remove some confluence options if this helps.

Again - I can see projects not affected by this, so there is probably a way.


author: Marc - Devoteam
body: Hi [@Boyan Iliev](/t5/user/viewprofilepage/user-id/5459598)

Option will be removed if you disable them, so this would require you to disable the Confluence options.

So you would need to remove the application link between Confluence and Jira, but this will mean you will not be able to use the options like linking with Confluence page, etc..


author: Boyan Iliev
body: Can you help me understand how to "unlink" confluence? It is something I've searched for, but could not find.


author: Marc - Devoteam
body: Hi [@Boyan Iliev](/t5/user/viewprofilepage/user-id/5459598)

Within Jira and Confluence in the settings, use the option application links.

I would not disconnect Confluence in Jira as you are not able to use Jira information on Confluence pages anymore and can't use inline links to Confluence in Jira anymore.


Tags: cloud

jira-cloud