Confluence 7.13.7 is down and cannot be restarted
Asked by EWM IT Support:

\]$ tail catalina.out  
18:03:32 \[Catalina-utility-2\] o.a.c.c.C.\[.\[.\[/synchrony-proxy\]\[INFO\] log - Initializing Spring DispatcherServlet 'dispatcher'  
log4j:ERROR Could not find value for key log4j.appender.luceneQuery  
log4j:ERROR Could not instantiate appender named "luceneQuery".  
2023-11-15 18:03:34,920 INFO \[Catalina-utility-1\] \[com.atlassian.confluence.lifecycle\] contextInitialized Starting Confluence 7.13.7 \[build 8703 based on commit hash b4077df4ef5cfb3a30780e1c3966e69e95e5156b\] - synchrony version 4.1.0  
WARNING: An illegal reflective access operation has occurred  
WARNING: Illegal reflective access by com.atlassian.hibernate.adapter.proxy.BytecodeProviderImpl_ImplementV2Proxy (file:/opt/atlassian/confluence/confluence/WEB-INF/lib/hibernate.adapter-1.0.3.jar) to field java.lang.reflect.Field.modifiers  
WARNING: Please consider reporting this to the maintainers of com.atlassian.hibernate.adapter.proxy.BytecodeProviderImpl_ImplementV2Proxy  
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations  
WARNING: All illegal access operations will be denied in a future release  
Security framework of XStream not explicitly initialized, using predefined black list on your own risk.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It doesn't look like this error is what is stopping Confluence from starting.

From this report, these errors can safely be ignored if not using Lucense logging.

<https://jira.atlassian.com/browse/CONFSERVER-74303>

*"The above error comes from the log4j configuration that is related to Lucene query logging. It is safe to ignore this error unless Lucene query logging is needed.*"

To turn on and off the logging, read the following.

<https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html>

comments: author: EWM IT Support
body: Hi Shawn, thanks so much for your response. At least we can rule out that. Have you ever encountered a situation where you could not get Confluence to start?


author: Shawn Doyle - ReleaseTEAM
body: Yes I have. It's usually something like, out of disk space, some dependency changing, or permissions-related issues.

Can you expand on how you run Confluence? which OS, via a container, etc?

Also, have you tried starting it from a command line and see if there are any errors/warnings? Maybe explain what troubleshooting steps you have taken so far.


author: EWM IT Support
body: Hi Shawn, I do apologize for not having a lot of information for you. I don't ordinarily work on this. Below is the system information.  
Icon name: computer-vm  
Chassis: vm  

Virtualization: kvm  
Operating System: CentOS Linux 7 (Core)  
CPE OS Name: cpe:/o:centos:centos:7  
Kernel: Linux 5.16.3-x86_64-linode152  
Architecture: x86-64

Is the latest version of Confluence compatible. Would backing up our data then re-installing Confluence be ok?


author: Shawn Doyle - ReleaseTEAM
body: I don't see anything wrong with the setup. I would prefer linux 9.x, but I have seen customers still using 5.x (would not recommend it).

As this is an older message and I missed your reply, are you still fighting this? I hope it has been resolved by now.


Tags: confluence-server

server