youngmon/atlassian-qna huggingface dataset:
Is there a good bamboo client for Linux, preferrably Centos6 or 7?
Asked by trembly_maryetta:

I am new to using bamboo and would like to know if there is an existing packaged bamboo-client for use on a Linux platform.


Answers:
author: trembly_maryetta
body: Thanks Branden.

comments: author: somethingblue
body: No problem Mary. Let me know if you're looking for something more specific.


author: somethingblue
body: Hi Mary,

When you say Bamboo client do you mean an interface to connect to Bamboo?

I searched and did not see one. The standard UI can be found at bamboo_hostname:8085 or the address configured by your proxy if one is setup.

If you're looking for something more specific let me know and we'll go from there.

Cheers,

Branden
Order automation rules by trigger
Asked by Nahuel Logghe:

Hi everyone!

Is there any EASY way to sort automation rules by their trigger?

The purpose of this is to see which rules that share the same trigger can be combined into one so that I don't have that many rules.


Answers:
author: Nahuel Logghe
body: Is there really no way to do this? :/


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

trigger
Automation - Can't edit summary with smart value
Asked by jorgen.nordahl:

Hi!

I'm going just a tiny bit insane. I have set up a bunch of rules that I am now trying to consolidate.

I simply can not get Jira to accept the following value as a summary:

*To be deleted {{now.plusMonths(1).format("MMMM/yyyy")}}*

The reason this is driving me insane is because I know it works. I already have it active on a separate manual trigger automation where the exact same syntax works just fine.

![doesntfeellikedoingitiguess.png](https://community.atlassian.com/t5/image/serverpage/image-id/310511i3CED27FEF13CEE4C/image-size/large?v=v2&px=999 "doesntfeellikedoingitiguess.png")


Answers:
author: Pablo Vergara
body: Hi [@jorgen.nordahl](/t5/user/viewprofilepage/user-id/5446169)

Welcome back to the Atlassian Community forums!

I would report this back to Atlassian. Just tested an equivalent rule using the Edit issue fields action on a free and paid Jira Cloud plan and had no problems entering the expression. No error was shown at all.

In the meantime, I suggest you use the advanced "additional fields" editor (JSON-formatted) to set the summary field, as shown in the capture below:

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/310520iF27B3FC7F975CBE4/image-size/large?v=v2&px=999 "3.png")

Give it a try, and let us know how it goes ;)

***- Pablo Vergara / ServiceRocket SSE***

comments: author: jorgen.nordahl
body: Thanks man!

I found a stupid fix though, i just added a '.' at the end of the expression and it worked.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to login into Opsgenie despite having JSM premium
Asked by dnavashola:

Hi , So I am facing this issue where I am unable to login to Opsgenie despite having JSM premium when I try logging into it I am getting this error prompt . I have created a different instance and in that I took Opsgenie trial and there it's working fine without me having to give password or account name or email

![Capture.PNG](/t5/image/serverpage/image-id/310509i05BB32BAD13AAF12/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Brennan Kiely
body: Hello,

New JSM signups no longer get a separate Opsgenie account provisioned. All of the features of Opsgenie are now baked into JSM. However, Opsgenie is still available as a separate product. I'd suggest creating a support ticket if you'd like to explore that option.

comments: author: Dirk Lachowski
body: If all features are now "backed in", where do i find alarms in jsm? Or teams? Or integrations? Or schedules? Where do i configure notifications or policies? I'd love to have everything in jsm, but that doesn't seem to be an option currently.


author: dnavashola
body: To access the features mentioned above:

1. Navigate to the "Team" option on the main menu of your Atlassian Instance.

2. Create a team within your Atlassian Instance if you haven't already done so.

3. Click on the team you want to explore.

4. Scroll down and select "Go to Operations."

From there, I was able to find everything related to Opsgenie features.


Tags: cloud

opsgenie
External link in Email message in Jira Automation
Asked by radhika:

I am trying to set up an automated email in Jira Automation and required to send an external URL in the E-mail message.

But the triggered mail doesn't display as an hyperlink in the mail send to customers instead it displayed as Text message and is not clickable


Answers:
author: John Funk
body: Hi Radhika,

You can use this:

\<a href="{{issue.toUrl}}"\>{{issue.summary}}\</a\>

comments: author: radhika
body: Hi John,

Thanks for the reply. I used the Smart Values provided but actually it takes to the Jira ticket created. My requirement is like the reference guide URL for customers so they receive the mail and they URL should be clickable which is a reference guide page.


author: John Funk
body: Thanks for the clarification, I misunderstood. Where is the value for this URL stored? If your heart coaching it into the email, you ought to be able to put the appropriate HTML around the URL.


Tags: cloud

jira-service-management

jira-service-management-cloud
MESSAGE ON DASHBOARD - Your team's Jira Service Management special offer is ending soon. Check with
Asked by olivia:

Good Day

We are receiving the below message on all of our dashboards. Can someone please assist as to where I can see what this pertains to?

**Your team's Jira Service Management special offer is ending soon. Check with your admin to keep access for all your agents.**

Regards


Answers:
author: Dan Breyen
body: Hi [@olivia](/t5/user/viewprofilepage/user-id/5446133) welcome to the community. I was getting those awhile back. Those are coming from Atlassian. I was getting those wanting me to update to Premium, or something like that. I haven't seen them in a while. I haven't found a way to turn them off.

Is your admin getting them? They might be getting more information on what they mean.

comments: author: olivia
body: Thank you Dan


author: planglois
body: I'm an org admin and I'm getting them with no additional information.


Tags: cloud

jira-service-management

jira-service-management-cloud
Report for last 5 years in JIRA server -region wise
Asked by Sampath:

Team

Can any one share the Query for Year by Year (last five year) Issue created vs Issue closed region wise APJ / EMEA / AMR includes assignee


Answers:
author: David Nickell
body: My "go-to" answer to most JIRA reporting or data question will likely have 3 parts:

1. Start with a filter. I've set up an example against jira.atlassian.com and pulled all the tickets out for five projects over the last 5 years. The JQL looks like this: project in **(CLOUD, AUTO, CONFCLOUD, JRACLOUD, JSWCLOUD) AND createdDate \>= "2019/01/01"**
2. With 25,000 Issues to process, I use the REST API and pagination to gather the details. The API call looks like this: **jira.atlassian.com/rest/api/2/search/?jql=filter=XXXXXX.** There is much more under the covers when considering authentication and pagination, but the URL I am showing is the REST call
3. I then report and visualize in Power BI.

A couple of notes:

* By using a filter for determining the data I can pull the same results into a JIRA Dashboard, Confluence Page, or any other tool where this universe of data is needed.
* The right mechanism for reporting will be driven by your audience. If everyone is JIRA savvy, then you may not want to try anything external.
* Power BI (or something like it) allows you to pull information across the Organization. With the security inside of JIRA, you may find different users would get different information based on their permissions. And of course, inside of JIRA you would need to share your filters and dashboards.
* Finally, an external tool can make it easier top integrate this data with details from your HR system (for assignee details) or your change management system (for example, ServiceNow)

Here is what I ultimately came up with. Let me know if you need more detail. Thanks

![5-year.png](https://community.atlassian.com/t5/image/serverpage/image-id/310621iEA27711C34FF9474/image-size/large?v=v2&px=999 "5-year.png")


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
JQL query for kb article link tickets
Asked by Vamsi Krishna Panthulu:

hi

Does anyone know if it is possible to perform a jql search for all jira tickets that have KB article linked to them ?


Answers:
author: Asmath Basha S
body: Hi [@Vamsi Krishna Panthulu](/t5/user/viewprofilepage/user-id/3209872) ,

Can you mention what KB article refers in the ticket? Is that a field ?

comments: author: Vamsi Krishna Panthulu
body: knowledge base - yeah it is a field in the ticket


author: Asmath Basha S
body: Hi [@Vamsi Krishna Panthulu](/t5/user/viewprofilepage/user-id/3209872) ,

By using JQL query we can filter the tickets which is linked with the KB field.

Do you need a Query for that?  
If yes then make a screenshot of that field to make a JQL Query to filter the tickets.


author: Vamsi Krishna Panthulu
body: Yeah i need a jql query to filter all the tickets with kb article linked. I did not understand your reference of screenshot.

when try find a syntax in the jql field, i dont see anything starting with knowledge or kb etc.


author: Asmath Basha S
body: In JQL there is no system field which is in-built as Knowledge base. We can't filter the tickets linked to Knowledge base.

If you have created a field like Knowledge base then we can filter the data which you have entered in that field. Apart from that we can't pull the tickets using JQL.


author: Vamsi Krishna Panthulu
body: ok thank you [@Asmath Basha S](/t5/user/viewprofilepage/user-id/5035082) I think they should look to incorporate this atleast in the future. It would be a good way to identify the which articles are proving to be helpful and those kinds of statistics.


Tags: cloud

jira-service-management

jira-service-management-cloud

jql

knowledge-base
Required field affecting all request types
Asked by rmax:

I made a field required in the Field Configuration and then afterwards went back and made it Optional again. For some reason now though, all the request types have this field in there as Required even though 1- they didn't have the field in there before and 2- I have changed it back to Optional. Why would this be? Is this a bug or by design?


Answers:
author: John Funk
body: Hi Max,

Check the Request Form to see if it is marked Required there.

comments: author: rmax
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) . It is but that is the issue, it wasn't in the Request Form before but since I made it Required and then switched it back to Optional it's appearing in every Request Form and i'm having to remove it manually, before it was only in the forms it was supposed to be but now it's in all of them.


author: John Funk
body: Well, not sure what you tell you. If you make it required at the Field Configuration level, then that means ALL issues must have the fields populated when you create the issues. Therefore the fields must be on all forms that use that issue type.

But if you then make the field optional, the system has no way to know that you don't want the fields to be on the form at all. You can have fields on the form that are not required.


author: rmax
body: Ok thank you, I thought they stayed in Suggested Fields and then had to be dragged over but maybe where it was already in *some* forms, when I made it Required, the system thought 'hey you field, you should be in *all* of the forms'


author: John Funk
body: Yeah, I guess that prevents the form from failing if the field is required and is not on the form.


Tags: cloud

jira-service-management

jira-service-management-cloud
updatedBy currentUser
Asked by Sven:

Hello Community,  
I'm familiar with the "updatedBy" function and use it, for example, for tasks I've worked on in the past week.

```
issuekey in updatedBy(MyName, "-7d") ORDER BY updated DESC
```

Can I modify this query to search for currentuser()? This would allow me to share the filter via a dashboard with other colleagues.

Regards, Sven


Answers:
author: Asmath Basha S
body: Hi [@Sven Schmitting](/t5/user/viewprofilepage/user-id/4874760) ,

In Jira you can only find the user details by giving the Name of the user in the Updatedby function otherwise by using CurrentUser we can't filter the tickets in Jira for Updatedby function.

It is not possible to use the CurrentUser() in JQL with UpdatedBy function.

Regards,

Asmath


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

jira-software

jql
Convert service request recevied by mail into incident
Asked by Joao Santos:

Hello,

I have JSM on the cloud and I'm not sure how to treat service requests received by email.

When I receive an email saying that something on my aplication is not working, I should be able to convert it into an incident type.

I couldn't find a way to do that, since all the options listed on the request type combo-box are all refering to service request types.

Am I missing something?

Thank you in advance,

Jo?o


Answers:
author: Asmath Basha S
body: Hi [@Joao Santos](/t5/user/viewprofilepage/user-id/5029037) ,

=\> In the Jira ticket you can find the Issue type field, inside that field you can change the Issue type as Incident in the ticket.

=\> Before that make sure that you have configured Incident Issue type in your service project.

comments: author: Joao Santos
body: Hi [@Asmath Basha S](/t5/user/viewprofilepage/user-id/5035082)

thank you for the quick reply.

Are talking about clicking on the issue icon and change it? I believe that will that lead me into that 'longer' 4 step conversion wizard?


author: Asmath Basha S
body: Hi [@Joao Santos](/t5/user/viewprofilepage/user-id/5029037) ,

Can you make a screenshot for that so that I can understand what type of requirement are you looking for.


author: Joao Santos
body: ![JIRA_1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/310495i390511CEA99450C7/image-size/large?v=v2&px=999 "JIRA_1.JPG")

![JIRA_step_2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/310496i10CB398EB51DA8AF/image-size/large?v=v2&px=999 "JIRA_step_2.JPG")

this is the only solution I know... but it requires several steps for each conversion...I was hoping for a simpler way..


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you tag a team in a JSM portal?
Asked by Karen Worsley:

We have already allowed users to tag other users when commenting via the JSM portal but we would like to allow them to tag a team which they currently cannot do. Is this possible? If so, what setting/permission should I be looking at.


Answers:
author: Nikola Perisic
body: Hello [@Karen Worsley](/t5/user/viewprofilepage/user-id/5234034)

Sadly, no. You can only share with the users by their:

* Name
* Email
* Organization - this will be shared with the entire organisation which is something that you don't want security wise

comments: author: Karen Worsley
body: Thanks for the quick reply


Tags: cloud

jira-service-management

jira-service-management-cloud
JQL, Value included in two fields
Asked by ???_??_:

There is a contact person field and an additional contact person field.  
User A is  
assigned to the Assignee field, or  
It is assigned to the Additional Contact Person field.  
It is assigned to only one of the two fields.

I would like to check the issue for which A is assigned as the person in charge or additional person in charge.


Answers:
author: Harsh
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)   

As per my understanding, you want to find for which field (Contact Person or Additional Contact Person) USER A is assigned to. Is that correct? If that is the case, then you can run the Query in issue navigator-

Contact Person = 'User A' or Additional Contact Person = 'User A'

If this works, let me know and accept the answer.

comments: author: ???_??_
body: [@Harsh](/t5/user/viewprofilepage/user-id/5089959) HI  
Thank you for answer :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to view the detail after the screen is updated.
Asked by Santhosh Raj:

Hi Team,

Currently undergoing on some research and I need a clarification.  

We have a project with 5 status and transitions and in the 3 transitions we have a screen popping up for the user to user to update.  

and the Screen pop up has like 10 fields to be filled up.  
we need to add the fields in screen before itself to show the details visible.

<br />

So is there any possibilities to show the screen fields after updating it in the edit/view.


Answers:
author: Nikola Perisic
body: Hello [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

If I understood correctly, these fields need to be showing on the edit/view screens?

If that is the case, in a screen scheme you can add the actions such as view and edit.

![Screenshot 2024-03-06 at 11.30.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/310485iAD7FD824E7FAC021/image-size/large?v=v2&px=999 "Screenshot 2024-03-06 at 11.30.27.png")

comments: author: Santhosh Raj
body: For eg:   
We have general fields like Summary, Start Date, Due Date and filling those details like that and created an issue.  

And the assignee works on that and does some process and moving to In-Progress --\> Done and we are setting a pop-up and it has some fields.  

So I want that fields to be shown in view screen after they submitting it.  

But its shows after the issue is created itself and its showing blank values, So if it can show only after the Done Screen it would be helpful. [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira forms - No options for customers in user fields
Asked by Eva-Maria Horv?th:

Hello,

we have created forms in the Jira Service Desk that we make available to our users in the Service Portal. The forms are used to create tickets. Some fields are e.g. of type "Single User" and linked to the "Author" field or of type "Multiple Users".

Our problem is that these fields don't work for our users / customers. In the test by our agents, yes, but for our users no selection or manual entry is possible.

In the customer settings we have selected that the customer can search, but it doesn't work.

![2024-03-06 10_13_29-IT - Servicedesk - Customer permissions - Service project - Jira und 5 weitere S.png](/t5/image/serverpage/image-id/310472iEE05E85C3082A15D/image-size/large?v=v2&px=999 "2024-03-06 10_13_29-IT - Servicedesk - Customer permissions - Service project - Jira und 5 weitere S.png")

Are these the correct settings? Do these also apply to forms? If not, what can we do so that our customers have access to the customer database in the forms?

Thank you for your reply.


Answers:
author: Rik de Valk
body: Hi [@Eva-Maria Horv?th](/t5/user/viewprofilepage/user-id/5171592) ,

Are you already adding Customers to Organisations?

The setting you use allows customers 'to search for customers **within their organization**'. So unless you add Customers to Organizations, they will NOT be able to search any other user.

And considering privacy regulations and confidentiality, this is a very useful feature. You don't want customers from Company A to see customers from Company B.

See <https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/>.

Kind regards, Rik

comments: author: Eva-Maria Horv?th
body: Hi Rik,

thank you very much for your reply, this is the solution we needed! :)

Kind regards, Eva-Maria


author: Eva-Maria Horv?th
body: Hello, unfortunately I have to withdraw my acceptance of the answer.

At first it looked very good because when the customers were added to the created organization, the data required in the form became visible.

However, a crucial disadvantage emerged today: all customers have access to all tickets - and the organization field is blocked, i.e. (as far as I could find out) it cannot be prevented from being filled out automatically.

There must be another way to make customers visible in a form field. Unfortunately, under these circumstances, the "organization" is not.

Edit: Well, for our purposes it is sufficient to make the project searchable. (Selection 3)

Thank you, it was your reference to the organization, Rik, that helped me now.

Kind regards, Eva-Maria


Tags: cloud

customer-permissions

customer-portal

forms

jira-service-management

jira-service-management-cloud
Unable to select Outside Customers as Approvers
Asked by Santhosh Raj:

Hi Team,  

We need to check for approver list.  

Our Project consists of 4 stages of Approval from Level-1 to Level-4.  

So we have like 200 to 300 approvers list and we wanted them to be customers as approvers.  

It worked till the last year November like that, but recently when we were testing, I'm not able to see them in our dropdowns.  

Also we did some updates securing

* Only allowed some email endings to create user from the portal.
* deleted some inactive customers.

Is there any other ways we can achieve it. Because we have like more than 600+ approvers and we cannot add them in our Jira.  

So please help us give an idea how to find the root cause of the problem ?


Answers:
author: John Funk
body: Hi Santhosh,

I will try to help with what I can, but hard for me to do much without seeing your instance. So it might take a support ticket to Atlassian.

Are you able to populate the Approvers field with the name? And how are you doing that? Are you populating it and then not seeing the name? What happens when you try to populate the field?

comments: author: Santhosh Raj
body: Found Solution [@John Funk](/t5/user/viewprofilepage/user-id/7148) .  

Custom fields restricted only some groups to the fields and now we are able to see other users in the mail.  

Thanks.


Tags: cloud

jira-service-management

jira-service-management-cloud
incidents created via email are not visible from the sidebar "incident" ? missed ?Ticket category? ?
Asked by ???:

Hello,

I'm new to Jira.

I created an email handler to create incidents in my project.

Actually, the incidents are created and the type is "incident"!

I can see the incident from the "filter" and "queue,"

but when I enter the incident from the left sidebar, I can't see the incident anywhere, even though I assigned it to myself.

I opened the edit page of the queue in the "incident" menu and saw there are two default conditions: one is "project" and another is "Ticket category."

I guess "Ticket category" is not set when the incident is created via email, and I cannot find where to modify the "Ticket category" of the incident.

Is this a bug? Or did I miss something?

NEED HELP!


Answers:
author: zx
body: ?!


author: ???
body: HELP\~\~\~


Tags: cloud

jira-service-management

jira-service-management-cloud