youngmon/atlassian-qna huggingface dataset:
Problem linking Perforce repo to Bamboo
Asked by Eric Friedman:

Hello all,

I'm trying to link my Perforce repo to Bamboo. Bamboo is throwing an error. Has anyone experienced anything similar?

Here is the error info:

**Version:** 6.1.0  
**Build:** 60103  
**Build Date:** 18 Jul 2017

#### Request information: {#toc-hId-1367114488}

* Request URL: <http://127.0.0.1:8085/admin/createLinkedRepository.action>
* Scheme: http
* Server: 127.0.0.1
* Port: 8085
* URI: /admin/createLinkedRepository.action
* Context path:
* Servlet path: /admin/createLinkedRepository.action
* Path info:
* Query string:

**Stack Trace:**

```
java.lang.IllegalArgumentException: Unknown cipher data id 0	at com.google.common.base.Preconditions.checkArgument(Preconditions.java:122)	at com.atlassian.bamboo.crypto.instance.InstanceSecretStorage.getCipherData(InstanceSecretStorage.java:92)	at com.atlassian.bamboo.crypto.instance.InstanceSecretStorage.getKeyAndIv(InstanceSecretStorage.java:84)	at com.atlassian.bamboo.crypto.instance.InstanceCipherProvider.getKeyAndIv(InstanceCipherProvider.java:60)	at com.atlassian.bamboo.crypto.instance.InstanceCipherProvider.getCipher(InstanceCipherProvider.java:46)	
```

The stack trace is much longer, but I can't post it all.


Answers:
author: Eric Friedman
body: As a note - this problem is happening after I have imported a backed-up database. Seems to possibly be a permisisons issue within the C:\\ drive, but I have also tried putting the Bamboo Home directory in other places with no luck.


Tags: perforce
Dynamic VCS Address with Bamboo Plan
Asked by JongBum Lee:

Dear All.  

I want to apply the SVN PATH dynamically at build RUN.  
I have confirmed that there is no associated REST API.  
To apply a dynamic SVN PATH Do I have to map multiple SVN PATHs to PLAN in advance?  

Thanks.  
Best Regards.


Answers:
author: somethingblue
body: Hi Jong,

You would want to map the paths in advance. If you can provide some further details about what you're trying to do we can help a bit more.

Cheers,

Branden


Tags: bamboo-administration

bamboo-development
Dedicate a remote agent to two projects
Asked by elac16:

We have a dedicated remote agent for our project. We are sharing the same server to test another project's scripts. But we want to split the projects on Bamboo. So that project1 won't see project2 plans and vice versa. Is there a way to setup remote agent to two Bamboo plans?


Answers:
author: Cristiano Mariano
body: Hi Elavarasan! How are you doing?

You could use Job Requirements and Agent Capabilities in order to separate the plans.

Hope this helps!

Thanks,

Cristiano

comments: author: elac16
body: Hi Cristiano. Thanks for the answer. I can use Job Requirements Capabilities to decide on which agent it should run when there are more than one agent dedicated for project.

Remote agent was already dedicated to the project. Question is, I am just wondering whether another project (not plan) also can share that agent?


author: Alexey Chystoprudov
body: yes, if you dedicate agent to second project as well


author: elac16
body: Thanks!


Tags: bamboo-administration

remote
Build continuous building in bamboo after script has finished running
Asked by Innovatech Lab Rubric:

Build is being continuously built in Bamboo even after the script has finished running using UFT in the remote agent.

![Bamboo.png](/t5/image/serverpage/image-id/3489i0C3ADC1DC41F1E0C/image-size/large?v=v2&px=999 "Bamboo.png")

Am using the option Stop Build to manually stop it.

I need to have the build stop automatically so that my build is reported to be successful because when stop manually, it is being reported as not built.


Answers:
author: Cristiano Mariano
body: Hi! How are you doing?

It seems to be related to nohup use, as described in this issue: <https://jira.atlassian.com/browse/BAM-11488>

Hope this helps!

Thanks,

Cristiano


Tags: remote-agent
How to megre JIRA ticket?
Asked by IT Admin:

Is it possible to merge similar JIRA tickets?


Answers:
author: Mayuresh Kamble
body: Hi [@IT Admin](/t5/user/viewprofilepage/user-id/5189389) ,

Jira does not have native functionality to merge tickets however you can link the issues with similar description through automation mentioned in this post - <https://community.atlassian.com/t5/Jira-Service-Management/Automated-links-for-similar-issue-description-field-with-same/qaq-p/1862391>

Or you can try this third party add-on [Merge Agent for Jira](https://marketplace.atlassian.com/apps/1219514/merge-agent-for-jira?tab=overview&hosting=cloud)

Regards,  
Mayuresh


Tags: cloud

jira-service-management

jira-service-management-cloud
Global automation - mailing
Asked by Michael Schmid:

Dear community,  

in our company, we would like to send automated emails to our tenants when the maintenance of an asset (like for example "automatic sliding doors") is one week overdue.

Therefore a former colleague created a workflow in Jira that includes:  
1) searching for an asset group, and within this group searching for all the assets with a maintenance date 7 days ago  
2) creating a ticket  
3) sending a mail to the tenants

![Screenshot 2024-02-14 090110.png](/t5/image/serverpage/image-id/306305i165FC79728EB5CE1/image-size/large?v=v2&px=999 "Screenshot 2024-02-14 090110.png")

The problem now is that it sends one mail per single asset (so in this example for each door) to the tenants, which is certainly not that pleasant for them.

So i would like to group or filter it somehow, that it only sends one mail to each tenant, however there might be several "automatic sliding doors" with the same maintenance date.

<br />

Unfortunately I am totally overwhelmed and don't know how to update this rule.  

I am very glad to get some feedback.

Many greetings

Michael


Answers:
author: Connor
body: Hi [@Michael Schmid](/t5/user/viewprofilepage/user-id/5429414) the reason it sends 1 email per asset, is because of the AQL branch. It's searching for each asset with a maintenance date 7 days ago, and performing the remaining actions for each asset it finds.

Try branching on the Tenants, then using the "lookup objects" action to find assets of that tenant with a maintenance date 7 days ago. Add a condition to make sure the lookup found greater than 0 assets. Then send the email and use the {{lookupObjects}} smart value to list all the assets that were found in the lookup. Take a look through this documentation to get a better idea of what I'm talking about.

* <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-objects>
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/>
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/>

comments: author: Michael Schmid
body: Thank you so much, [@Connor](/t5/user/viewprofilepage/user-id/1288335) !

That was the hint I needed :)


author: Connor
body: You're welcome Michael, glad I could help :)


Tags: cloud

jira-service-management

jira-service-management-cloud
AQL Statement doesn't work (Search currentUser() in Object)
Asked by A_K:

Dear all,   

I have a problem with my AQL and I don't how it should work.   


Answers:
author: A_K
body: is solved

comments: author: Paolo Pozzoli
body: I've the same issue, how it was solved ?


author: A_K
body: Hi Paolo,

here is the statement which you could use:  

"Field Teams" in aqlFunction('objectType = "Team" AND "Jira Users" = currentUser()')  

<br />

Best regards

Alexander


Tags: aql

asset-management

assets

jira-service-management

jira-service-management-server

jql

server
Is it possible to to get sms for created issues with opsgenie feature?
Asked by Florian Foerster:

I would like to receive an sms when a ticket is created with the opsgenie feature.

![2024-02-14 07_43_07-SpielewieseKundenservicemanagement - Features - Service project - Jira.png](/t5/image/serverpage/image-id/306279i8A86EB2C34123CFD/image-size/large?v=v2&px=999 "2024-02-14 07_43_07-SpielewieseKundenservicemanagement - Features - Service project - Jira.png")

I thought maybe we could link the alerts to issues but I couldn't find where to implement it.

Does anyone of you have experience with this?


Answers:
author: Asha Goyal
body: Hello [@Florian Foerster](/t5/user/viewprofilepage/user-id/5429345)

You can refer below link for Opsgenie feature.

<https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/>

Please accept and vote answer if it helps

Thanks


Tags: alert

automation

cloud

jira-service-management

jira-service-management-cloud

opsgenie

sms
Canned Responses export
Asked by Mark Tobin:

I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we've hit the limit of 100 shared responses already. I just need to export the existing shared and personal so that I can review and tidy up to allow capacity for the creation of more shared canned responses by our Service Desk.

Thanks......


Answers:
author: Michelle Dooley
body: [@Mark Tobin](/t5/user/viewprofilepage/user-id/1156252) did you ever get an answer to this? I am trying to do the same thing.

comments: author: Mark Tobin
body: Hi Michelle......I logged a support ticket and was advised that this feature isn't currently available. I couldn't find an app or any KB articles to assist so I ended up biting the bullet and tidied them all up manually. It was painful but there was no other option unfortunately.

There's an open ticket if you want to vote: [\[JSDCLOUD-13277\] Export/import canned responses - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JSDCLOUD-13277)

Good luck with the tidy up :)


author: Tuncay Senturk
body: Hi [@Mark Tobin](/t5/user/viewprofilepage/user-id/1156252)

I'd suggest raising a [support ticket](https://appf.re/support).


Tags: canned-response

cloud

jira-service-management

jira-service-management-cloud
Do I need to worry abou the "For the most created issue" branch? Picking the wrong Issue?
Asked by Calvin:

I've seen this answer a few times, but essentially I have a Task being created, then I want to add the Request Type to it as I can't seem to do it straight away. It tells me I can't add "Request Type" in the creation of the issue.

So right now I found a few answers that say to use a Branch of "for most created issue" then off that branch I update the request type appropriately.

<https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-set-the-quot-Request-type-quot-on-an-issue-created/qaq-p/2446539#M588132>

What I'm worried about is will it always pick the correct task one that was created in that Automation just before it, or could there be a chance/race where by the automation A runs, a task is created, someone is making another issue in the background either via portal/backend/email, then when automation A gets to the branch the most recent issue is the wrong one?

Cheers


Answers:
author: Mikael Sandberg
body: Correct, in order to set the request type on the task that you are creating in an automation you have to use the branch "For: Most recently created issue" like this:

![Screenshot 2024-02-13 at 2.37.14?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306235i16B753FE2274C6FA/image-dimensions/278x247?v=v2 "Screenshot 2024-02-13 at 2.37.14?PM.png")

If your automation creates multiple tasks then you just repeat the branch rule after each task is created. The branch will only get the last issue that the rule created, it does not know about any other issues that was created by either other rules or users at the time of execution.

comments: author: Calvin
body: Legend, thanks Mikael, that puts me at ease as well. And great to know regarding how the rule/automation works.


Tags: cloud

jira-service-management

jira-service-management-cloud
Column Spacing In Assets Seems Inconsistent
Asked by Ste404:

Hi there,  
Is there way to make some columns display narrower in Assets. I have about 12 columns to show for some assets (Name, Model, Serial Number, Owner, Manufacturer, Purchase Date, State and some others).   

State is a status field that contains DEPLOYED or STOCK. The issue is to the right of it is actually more white space that the values actually take up. I can't seem to condense that down in any sort of way. Is it taking the widest possible value of all status in the system and assumes that to be the column size or is there a way to force that to be a tad narrower.  

I have noticed this with other columns but this one seems to jump out the most at the moment.  

Thanks


Answers:
author: Tyler Krzanowski
body: I am seeing the same thing in my environment. It seems like each column has a predetermined width and you cannot change it. Even when a column has a single character the column is much wider than it needs to be. I am interested to see if there is a fix for this as well.


Tags: cloud

jira-service-management

jira-service-management-cloud
Some customer emails are not being received through JSM
Asked by Jordan Capola:

I was able to set a customer up with a JSM customer account so they can submit service requests through the portal. As an alternative way for them to reach out for support, they can always email us at our support email. However, we saw the customer over screen share send an email to our support email, and it never came through. Since then, we've had two emails (one from another customer, and one from a test email account I made with gmail, and they both came into our support queue as expected). I wanted to say this was maybe a Jira server issue (or even a configuration setting with the customer's mail server?), but now I'm not too sure...kind of concerning that some emails aren't being received and some are.


Answers:
author: Kian Stack Mumo Systems
body: [@Jordan Capola](/t5/user/viewprofilepage/user-id/5058178),

How are your customer permissions set up? Have you looked at your incoming mail log to see if the logs indicate anything?   

Thanks,   

Kian

comments: author: Jordan Capola
body: Kian, thanks for replying.  

Attached is a screenshot of our customer permissions, nothing of note has changed recently, but we're still receiving emails from other customers as expected.![Screenshot 2024-02-13 at 3.59.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306230i0DCBF562EBD13D58/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 3.59.00?PM.png")


author: Jordan Capola
body: Nothing of note in the incoming mail log, only thing of note is that it's as if no emails were sent from the customer, but I can see the other two emails that we received in the logs


author: Kian Stack Mumo Systems
body: Was the email from an existing customer?


author: Jordan Capola
body: Technically, yes. I walked through the customer on how to make the account so they can submit support tickets through our portal.


author: Jordan Capola
body: Disregard this post, I selected the wrong product ("Bitbucket") as opposed to JSM. I reposted in that community


Tags: cloud

jira-service-management

jira-service-management-cloud
Advice on the best way to create a workflow for Offboarding employees
Asked by kgaza:

I am new to Jira Service Management, and I am trying to figure out the best way to use workflows and automations to streamline our offboarding process.

We have been doing this manually, so that we understood all the steps, using a Microsoft document for offboarding employees. The document has basically three sections. The first is the employee's details, such as what type of employee (full time, part time, etc.), site location they work at (Pacific, Eastern, UK), change type (no longer working for us, changing roles/application access), their name, email address, title, target change date, reporting manager/their boss.

As soon as this section is completed, this document is manually sent by HR to the employee's boss. The boss then fills out the details: what applications they need to be removed from, what hardware changes need to happen. These applications (e.g. SAP, Sage, Salesforce, Office 365, etc.) are all known and listed in the checklist--and for each application there is an administrator for that application that needs to be notified they have a task to remove the person from that application. Same for the hardware.

What would you recommend as the best way to streamline this with Jira? I am open to using advanced tools and addins. Please advise!  

Thank you. :)  
-k


Answers:
author: Mikael Sandberg
body: Hi [@kgaza](/t5/user/viewprofilepage/user-id/5429069),

Welcome to Atlassian Community!

You have a couple of options, the first thing that comes to my mind is to use a combination of the request type form, Forms and automations. The request type form would hold the first section, the basic information. The second part that the manager fills in can be done by attaching a [Form](https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/) to the request once the request is created and have the manager fill that out. The third part where the admins have to be notified can either be sub-tasks or tasks that are attached/linked to the request that are created based on the answers in the Form. You can use the Forms API to extract the answers.

This uses default features in JSM, the only drawback might be that you may run into the automation limit depending on the number of automations you have.

comments: author: kgaza
body: That is an excellent approach! I will try that!!!   
Thank you so much. :)

-k


Tags: cloud

jira-service-management

jira-service-management-cloud
Cloning/Duplicating a task into all existing EPICS in a project
Asked by Corrigan.Valcarcel-Jones:

If I create a task in one of my Epics, I want to duplicate or clone the task into all other existing epics within the project.

For example, I want to add "Set Follow-Up Date" as a task in one of my Epics. How do I create the same task for every epic in the project?


Answers:
author: Ignacio Aredez GenAI Expert
body: To duplicate a task into all existing epics in a Jira project, you can either manually clone the task for each epic or use Jira Automation for a more scalable solution:

Manually Cloning Tasks  
Clone the Task: Open the task, click "More" (three dots), and select "Clone".  
Link to Epic: In the cloned task, update the "Epic Link" to the desired epic.  
Repeat: Manually repeat for each epic in your project.

<br />

Using Jira Automation  
Create a New Rule: Go to Project settings \> Project automation \> "Create rule".  
Set Trigger: Use "Manual trigger" or another relevant trigger.  
Add Action: Select "Clone issue" action. Adjusting the epic link for each cloned task automatically might not be directly supported and could require advanced setup or scripting.

<br />

Considerations  
Manual cloning is straightforward but time-consuming.  
Automation provides scalability but may require advanced configuration or scripting for dynamic epic assignment.  
Testing any automation in a test environment first is recommended to avoid unintended effects.  
For complex needs, consider Jira's REST API or apps like ScriptRunner for custom scripting solutions.


Tags: clone

cloud

epic

jira-service-management

jira-service-management-cloud

task
Description field blanking on issue submission
Asked by James Nelson:

I've recently migrated several projects from Jira Server to Jira Cloud, and have been having a couple problems with some of the request forms (not email). On some forms, the "Description" field is marked as "Required" but if the customer enters in data in the Description field, it will refuse to submit with a message of "Please provide a value for required field 'Description'". If I uncheck this as required it will accept the submission, but the Description field will be blank regardless of what is submitted.

Ticket history doesn't show anything making alterations to the ticket after it is created.


Answers:
author: James Nelson
body: Atlassian support was able to trace this back to an existing bug that they resolved: <https://jira.atlassian.com/browse/JSDCLOUD-11377>


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto create ticket after customer closes previous one
Asked by xandrico:

Hi, my company wants to make a schedule of tickets for the coming year.   

The problem is management wants to auto create a new ticket once a a other ticket is closed.  

It is for a recurring ticket that comes every 3 months.  
So if we would start a ticket today and have a due date on may 13th the ticket would automatically start again after it is closed.   

Is there a way to create this within JIRA?


Answers:
author: Mark Segall
body: Hi [@xandrico](/t5/user/viewprofilepage/user-id/5428924) and welcome to the community!

This should be possible with automation, but it would be helpful if you could provide a little more context. Using your May 13th example, what is the expectation on the newly created issue. Is it simply a clone with a new calculated due date of May 13th plus 90 days?

comments: author: xandrico
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) i have looked into automation but cannot find a specifiek "rule" to when it should happen, We want to use a checklist within the ticket for what needs to be done, after everything is finished within the open ticket, management wants to close the ticket and wants JIRA to automatically create a new ticket for the future(next 3months) with the same tasks. The rule needs to keep going for a full year (maybe even beyond that).


author: Khalid [Jaanga]
body: Hi [@xandrico](/t5/user/viewprofilepage/user-id/5428924)

If I understand well you want to create a ticket automatically based on the ticket that was just closed, but in a specific moment (every three months).

The way I would approach that is to create a scheduled automation to clone any ticket that was closed in that three months period.

Or create it automatically after the ticket is closed with an automation into a specific status (waiting for example)

I hope that helps

cheers


Tags: cloud

jira-service-management

jira-service-management-cloud
Move SLA Section
Asked by Sam Evans:

We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved correctly but then it moves back to the top.


Answers:
author: Rudy Holtkamp
body: Hi [@Sam Evans](/t5/user/viewprofilepage/user-id/5428829) ,

If you don't use the SLA section, just go to your projects settings \> SLAs \> For every SLA remove all goals and make sure that the time target is empty for all remaining issues \> Save

This should remove the SLA.

comments: author: Sam Evans
body: Perfect, thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud