As of last week I can no longer edit meeting minutes? We did update our SSL cert on our server. Could this be related?
Asked by Terri Caldwell:


Answers:
author: Terri Caldwell
body: I do see the Edit button. When I click it, it acts like it will let me edit the minutes. At first I see "write comment...." above the meeting minute title in the upper left hand side of the page but then that goes away and the page sits empty and won't let me do anything but cancel. I created these minutes on Jun 22 but went to edit them on Jun 23 and saw this for the first time. We had just updated the SSL cert on Jun 22.

I also just noticed that my "Create" button to create new meeting minutes is no longer on the page ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")


author: Nic Brough -Adaptavist-
body: Could you describe all the symptoms?

You have the right permissions if you look at space permissions I think? Then you go to an existing page and that's fine? You have the "edit" butoon there, and you click it - what, exactly, happens there? Error message? Page never loads? Text to edit appears (or not) but no cursor? etc.

comments: author: Terri Caldwell
body: I created meeting minutes Jun 22 and then on the 23rd, selected the Edit button on the top of those minutes to make changes. The page acts like it's going into edit mode, but it never refreshes and shows the data. Initially I see "write comment...." get placed at the very top left hand side of the page but then it goes away and the page sits blank. I also just noticed that my Create button (to create a new meeting minute entry) is gone.


author: Nic Brough -Adaptavist-
body: Ok, do you get the page title and nothing below it, and no cursor to edit with?

Do you have any themes installed? (Sounds like a non-sequitor, but a theme might be re-arranging things - a lot of what you said sounds familiar to me with something I've run into before, but a theme might be moving stuff around and changing the symptoms so I'm not sure it's a match)


author: Terri Caldwell
body: I don't have themes installed. I do use a template for my meeting minutes but no themes. The fact that my Create option is also gone is concerning. I'm the Admin on this account and my permissions are correct.


author: Nic Brough -Adaptavist-
body: Yep, I needed to look at the theme as it might be masking something. Templates won't have that effect, but if you've got no themes, that rules it out.  

I think I'd want to look at the log next - most of the symptoms you are seeing are similar to the XSRF errors I got in the log when I was setting up Confluence behind Apache with SSL terminating at the apache side and a misconfigured Tomcat connector.


author: Terri Caldwell
body: Please excuse my ignorance. But what directory in our system should I check to see if we're out of space?

comments: author: Jobin Kuruvilla [Adaptavist]
body: I actually meant the confluence space, not the space in the server. But yeah, that could be a problem. But I would look at the logs first (<https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html#WorkingwithConfluenceLogs-FindingtheConfluenceLogFiles> )


author: Terri Caldwell
body: Thank you. I don't see any issues there but then I'm not sure exactly what to look for.


author: Terri Caldwell
body: *Ah. Yes, I do see the Edit button. When I click it the page doesn't show the data, it hangs. I'll check our space. Good thought! Thanks!*

comments: author: Terri Caldwell
body: We're using an ec2 server on AWS. I did just run the df -h command and see we are at 72%.


author: Jobin Kuruvilla [Adaptavist]
body: What is the issue? Are you not seeing the Edit button at all? If so, it could be space permissions!


Tags: confluence-administration