youngmon/atlassian-qna huggingface dataset:
Upgrading to 7.3 corrupted installer?
Asked by Jeff Bast:

root\> sudo ./atlassian-confluence-7.3.4-x64.bin  
WARNING: Please make sure fontconfig is installed in your Linux distribution for Confluence installation.  
Visit KB article for more information. <https://confluence.atlassian.com/x/JP06OQ>

gzip: sfx_archive.tar.gz: not in gzip format

I am sorry, but the installer file seems to be corrupted.  
If you downloaded that file please try it again. If you  
transfer that file with ftp please make sure that you are  
using binary mode.

I downloaded again, same issue


Answers:
author: Diego
body: Hello [@Jeff Bast](/t5/user/viewprofilepage/user-id/3794744)! As I understand, you are trying to u++*pgrade an older version of Confluence to Confluence Server version 7.3.4.*++   
Looking at your error, I see that we have a known documentation that deals with this issue.

What is probably happening is that your Linux system does not have fontconfig installed.  
Here is some background on this behaviour:
> *AdoptOpenJDK does not include a font configuration package, which Confluence relies on. Our installer has a script which will attempt to install the required font configuration package in the most common Linux distributions, however if your Linux distribution is not covered by our script, and does not include a suitable font configuration package, you will need to install one manually.*

<br />

You can check how to deal with this issue here:
> * [***\[Confluence Server\] Confluence Server 6.13 or later fails with FontConfiguration error when installing on Linux operating systems***](https://confluence.atlassian.com/confkb/confluence-server-6-13-or-later-fails-with-fontconfiguration-error-when-installing-on-linux-operating-systems-960167204.html)

Also be sure to follow the installation guide provided by Atlassian. You can check it here:
> * ***[\[Confluence Server\] Installing Confluence on Linux](https://confluence.atlassian.com/doc/installing-confluence-on-linux-143556824.html)***

**A note about upgrading:**
> *It is always a good idea do backup your database before trying an upgrade. If possible, try the upgrade procedure on a test instance that mimics your production instance.*

I hope this helps!

comments: author: ping
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) I am having the same issue but I am upgrading to 7.4.11 and I have already had font config installed Please advice.

Thank you!


author: James Mack
body: Same issue myself... very frustrated.


Tags: confluence-server

server
JSD customers get errors when they click on label link
Asked by valerian Baillet:

Hi,

We created a confluence space link to a JSD. In the confluence space, we added some labels in pages. We thought that customers could click on label and saw all pages with this label. They have some page error because they don't have the right to go to this search page.

Somebody knows if it's possible to let users find the page with the same labels?

P.S : we have an confluence in version 6.12.3


Answers:
author: Shannon S
body: Hi Valerian,

The thank you for raising this with us. Are the users just clicking on the label at the bottom of the page, or are you using the [Content by Label macro](https://confluence.atlassian.com/doc/content-by-label-macro-145566.html)?

Secondly, can you tell me if the pages that share that label are all from the same space as the one linked in Jira Service Desk? They will need to be, or else the user won't have access to the pages in Confluence.

Take care,

Shannon

comments: author: valerian Baillet
body: Hi,

They click on the label at the bottom.

The page are on the same space and the label are used only in this space. I think that user can't access to the label's search page.

Can user access to page with this url : /labels/viewlabel.action? I think it's an shared page and this is why user can't access to this.

Can you confirm ?

Best regards


author: Shannon S
body: Hello [@valerian Baillet](/t5/user/viewprofilepage/user-id/1213982),

Label search is done through Confluence, so the user needs to have a Confluence license in order to access that page. They can't be only a Jira Service Desk Customer.

How are your users accessing the labels via Jira Service Desk? Could you show me how they look from your Customer Support Portal?

Thank you,

Shannon


Tags: confluence-server

jira-service-desk
confluence cloud and server, different documentation
Asked by dileep kumar:

I am very new to Atlassian Confluence.

Between cloud and server versions, my understanding of difference is only business usecase and thus the setup infrastructure. Functionally they are same. Please correct me if i am wrong. In this case why are there different documentations and developer guide.

**Cloud -**

<https://developer.atlassian.com/cloud/confluence/>

<https://developer.atlassian.com/cloud/confluence/rest/>

**Server -**

<https://developer.atlassian.com/server/confluence/>

<https://developer.atlassian.com/server/confluence/confluence-server-rest-api/>

<https://docs.atlassian.com/ConfluenceServer/rest/7.3.4/#api>

<https://docs.atlassian.com/ConfluenceServer/javadoc/7.3.4>

Still not sure... what is below for...

<https://docs.atlassian.com/atlassian-confluence/2.7/>

Is it different from <https://docs.atlassian.com/ConfluenceServer/javadoc/7.3.4>


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@dileep kumar](/t5/user/viewprofilepage/user-id/3848295)

Features were same long back but not anymore. They are still very similar but not same hence 2 separate documentations.

Ravi


Tags: cloud
Roadmap planner alignment issue
Asked by Pretesh Gurjar:

Hi

When in edit mode, my roadmap looks correcly laid out but as soon as I publish I notice some bars shift left. Its bad enough that I am asked to bring the dates in but now Roadmap is doing it too.

In edit mode:![Screenshot 2020-04-07 at 17.39.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/89592iF098FE975EF7B927/image-size/large?v=v2&px=999 "Screenshot 2020-04-07 at 17.39.06.png")

When published.![Screenshot 2020-04-07 at 17.39.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/89593iB6694932D51A9CA0/image-size/large?v=v2&px=999 "Screenshot 2020-04-07 at 17.39.38.png")


Answers:
author: Diego
body: Hello [@Pretesh Gurjar](/t5/user/viewprofilepage/user-id/2759289) !  
Looking at the screenshot you sent us, I can see that some bars to shift position. Since this is not an expected behavior, I tried to replicate it.   
However, I was unable to. Here is what I see:

**Edit Mode:**
> **![Screen Shot 2020-04-14 at 14.58.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/90386i503FA2BF3C7DB3E1/image-dimensions/390x190?v=v2 "Screen Shot 2020-04-14 at 14.58.45.png")**

**View Mode:**
> **![Screen Shot 2020-04-14 at 15.05.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/90387i31DBE9E52048C57C/image-dimensions/368x238?v=v2 "Screen Shot 2020-04-14 at 15.05.02.png")**

<br />

With this behavior, I would like to ask you a few questions. Here we go:
> 1. *Is this happening for all users?*
> 2. *Is this happening with all Roadmap Planners placed in your pages?*
> 3. *Is this happening regardless of the browser being used?*

Let us hear from you!

comments: author: Pretesh Gurjar
body: Here goes...

1. All users - YES

2. This is the 2nd one its happened on for me. It could be that my plans span a number of months. I've also seen it squeeze on one of the weeks, and then later stretch on another.

3. Tried on: Safari (latest on Catalina), Chrome, and even IE11 (despite it not being supported)


author: Pretesh Gurjar
body: Also when I shift to month view and publish, the overlaps do not happen. As soon as I switch back to week view, it happens on the same spot.


author: Diego
body: Hello [@Pretesh Gurjar](/t5/user/viewprofilepage/user-id/2759289) !

After some trial and error, I was able to replicate this behavior. With these results in hand, I moved forward and created a new bug report. You can check it here:
> * ++***[\[Confluence Cloud\] Placing bars close to each other while creating a Roadmap Planner overlaps them](https://jira.atlassian.com/browse/CONFCLOUD-69869)***++

The only workaround I was able to find is for us to re-edit the bars within Roadmap Planner macro. If we resize the bars once more, the distance between them should be then respected.

Other than that, we can also watch and vote for the report. Voting for it helps to increase the issue visibility and watching it will keep you up to date with everything posted there!

Let us hear from you!


Tags: cloud

confluence-cloud

plan

roadmap
HTML macro setting are missing
Asked by Amgen_Test:

Hi,

I'm trying to include some HTML code along with some Javascript. I do have the admin profile but I cannot find the admin settings to enable HTML macro. Anyone has similar issue ?


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@Amgen_Test](/t5/user/viewprofilepage/user-id/3851020),

the native HTML macro is not available in Confluence Cloud. You can find more details in other Community threads. ([1](https://community.atlassian.com/t5/Confluence-questions/HTML-Macro-for-Confluence-Cloud/qaq-p/104061), [2](https://community.atlassian.com/t5/Confluence-questions/How-to-enable-HTML-Macro-on-Confluence-cloud/qaq-p/1068527))

If you still need an HTML macro like there is on Server you can [look on the Atlassian Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=html). There's serveral vendors who are offering different kinds of HTML macros. But unfortunately it looks like none of them are free.

Cheers,  
Sven


Tags: cloud
Can we use "Include-Page" macro in Templates to create new page
Asked by ritu jain:

I am in Confluence 7.2.1 version and when I am using include-page macro in template, its not keeping the page name to include when I save the template.

I know this was working in previous version of confluence.


Answers:
author: Ivan Lima
body: [@ritu jain](/t5/user/viewprofilepage/user-id/2166854) , it should work. Are you using **\<SPACE_KEY\>:\<PAGE_NAME\>** as a parameter? If not, try adding the space key to specify the page.

Hope it helps.

IL

comments: author: ritu jain
body: [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) - Thank you. But basically problem is , when I am adding the page name it is taking it and I save template and when I am viewing it it give me error.

SS-1 adding include page parameter. Clicked save.

SS-2 View the template , it give me error

also when I try to use SPACE KEY:PAGE NAME - it gives me error page not found. (SS-3![SS1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/89837i19B2B6D01AEFB961/image-size/large?v=v2&px=999 "SS1.PNG")![SS2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/89838iBA911F1974BA015E/image-size/large?v=v2&px=999 "SS2.PNG")![SS3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/89839i38EDA8B68F06EF38/image-size/large?v=v2&px=999 "SS3.PNG"))


author: Ivan Lima
body: I assume you've checked the page permissions. What do you get when you access the following: \<ConfluenceURL\>/display/\<SpaceKey\>/\<Page\>? What happens when you try this with other pages?


author: ritu jain
body: Page is loading perfectly fine. Again include-page macro is working in the page but not in the template.


Tags: confluence-server

server
Import Template
Asked by iesy:

I want to import some templates like this [one](https://www.atlassian.com/software/confluence/templates/weekly-meeting-notes).

Where in our confluence can I add them?


Answers:
author: Majken Longlade
body: Generally you don't import templates, [you create them or modify them either at the global level or the space level](https://confluence.atlassian.com/doc/page-templates-296093785.html).

The template you linked to is the cloud version of the "Meeting Notes" template that you should already have installed in your system.


Tags: confluence-server

server
confluence page modify date
Asked by Anderson Hsu:

Dear Support Team,   
After modify page content , I found page modify date will change, but when I upload attachment in the same page, why page modify date did not update? Thanks a lot.

![date.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/89551i3D855F7518239AF0/image-size/large?v=v2&px=999 "date.jpg")


Answers:
author: Anderson Hsu
body: Hi Majken

Why when attachment filename is the same, after update attachment, page modify date won't be changed in confluence 4.2.1 ? But in confluence 6.0.2 is normal.

Which version is fixed the issue? Thanks a lot.


author: Majken Longlade
body: That date refers to the visible content of the page. If you want to display information about the files attached you could include a file macro.


Tags: confluence-server

server
Get value of macro from statusbar via REST
Asked by ankeli:

Hi all,

I am trying to write a program that shall collect data from a statusbar (a table combining information like ID, version, status). I can get the content of the whole page via REST, can identify the table defining the statusbar, get the table headers - but I have some issues with getting the values for each field.

Each field in the status table looks like this in the confluence storage format

```
<td><div class="content-wrapper"><p><ac:structured-macro ac:name="reqinfo" ac:schema-version="1" ac:macro-id="123456789-abcde"><ac:parameter ac:name="property">Modified By</ac:parameter></ac:structured-macro></p></div></td>
```

'for this example, the value displayed when viewing the page would be a user name. Is it possible to get the user name hidden in the macro above based on the confluence storage format / export via REST?

Thanks!


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@ankeli](/t5/user/viewprofilepage/user-id/3850500),

have you tried adding the parameter "\&expand=body.view" to your REST url? This should give you the rendered version.

If you can't do that you could also send the relevant storage format to the [convert content body REST API](https://docs.atlassian.com/ConfluenceServer/rest/7.3.4/#api/contentbody/convert/{to}) to render it.

Hope this helps! :)

Cheers,  
Sven

comments: author: ankeli
body: Thanks, that helped.


Tags: server
Edit is not avaliable
Asked by DennisEvans:

when I attempt to edit a page or a space there is an error message

"Edit not available now, try again..."

When I attempt to add a page or a space the system shows a different error message

"Taking to long to load..." and the gif just spins.

I am unable to determine what is the cause of these errors.

This is installed locally on my lap top and the entire system contains five or six spaces with a few pages in each. I am attempting to create a demonstration for the company for evaluation and possible purchase. Also, note this is the second time this has happened and the first time I thought I had done something, so I deleted and reinstalled. all was well for a short time and now the error is back.


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@DennisEvans](/t5/user/viewprofilepage/user-id/374755),

If this is not a production instance and you are just using it for evaluation / testing purposes it might make sense to turn off Synchrony. This has often improved stability for me in my developer instances and resolved issues like you are describing.

To do that go to "General configuration \> Collaborative editing", click the "Change mode" button and turn it off. This is what you should see after you're done:

![temp.png](https://community.atlassian.com/t5/image/serverpage/image-id/89578i29D5AE0E5BCFADF8/image-dimensions/697x309?v=v2 "temp.png")

Note sure if this will also solve your problem but it's worth a shot! :)

Cheers,  
Sven


author: DennisEvans
body: [Sven](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1169931)

thank you that seems to have corrected the issue.
Spaces Creation
Asked by Xavier Brachet:

I've created spaces without difficulties but when I create spaces now they don't appear in the global list anymore..

Do you know why?

Best Regards


Answers:
author: Majken Longlade
body: Hi Xavier,

The first thing I would check is the permissions on the space. Has your user been granted rights to see the space?  

Next I would check if it's just you/your browser. Can others see the spaces? If you use a private browsing window, do you see the spaces?  

If the permissions are correct and it's not just you, sounds like you may need to schedule a maintenance window and run a reindex.

comments: author: Xavier Brachet
body: Hi Majken,

Thanks for your support !

I checked the permissions. They are correct and are identical to the rest of the SPACES.

Other users other than me don't see this SPACES either.

How do you perform"Run a reindex" ?


author: Majken Longlade
body: See this page for instructions on [rebuilding the search index](https://confluence.atlassian.com/doc/content-index-administration-148844.html#ContentIndexAdministration-Rebuildingthesearchindex).

If this isn't something you've done before you should definitely schedule a maintenance window to do this. It is memory intensive and I've seen it lock up server that didn't have enough resources.


author: Xavier Brachet
body: Now it works properly after re-indexing the index ! Thank you for your help !


Tags: server
how to restore backup
Asked by Armand Zaire:

Dear Team , can you send the procedure on how to restore a back up to Confluence


Answers:
author: Richard Bouchacourt
body: Hello [@Armand Zaire](/t5/user/viewprofilepage/user-id/3704431)

[Restore a backup site documentation](https://confluence.atlassian.com/conf59/restoring-a-site-792499608.html)


Tags: cloud

confluence-cloud
Why the '[' macro was removed in the new editor?
Asked by Pedro Braga:

In the new editor, how can I create a link to a new page on the fly, as I use to do (a lot) in the old editor?

--

In other works, I want to be able to do the following in the new editor:

In the old editor: I just write '\[' and start writing the name. If it is a new name, I can intermediately select "Insert link to create page"


Answers:
author: Sven Schatter _Lively Apps_
body: Hi [@Pedro Braga](/t5/user/viewprofilepage/user-id/3849984),

as far as I understand you are talking about the "Link to placeholder (undefined page)" feature? As you can see on the [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html) this is not yet implemented in the new editor, but is in the short term backlog and will probably be available soon:

![temp.png](https://community.atlassian.com/t5/image/serverpage/image-id/89580iDE4D3E054B48D830/image-size/large?v=v2&px=999 "temp.png")And [here is the issue](https://jira.atlassian.com/browse/CONFCLOUD-67129) where you can track this feature and/or vote for it. In this context it might also make sense to read t[his Community Article](https://community.atlassian.com/t5/Confluence-Cloud-articles/Change-to-your-content-is-in-your-hands/ba-p/1324476). :)

Cheers,  
Sven

comments: author: Pedro Braga
body: Thank you. This is exactly what I meant.

I'm glad to know that this feature is on the roadmap :)

Cheers


author: Matt Reiner [K15t]
body: [@Pedro Braga](/t5/user/viewprofilepage/user-id/3849984)

I happen to know who on the Confluence team is working on this feature. I'd DM you their contact info, but I guess I can't do that on here.

My email is mreiner@k15t.com. Send me an email and I'll pass it your way.


Tags: cloud
Confluence avatar server fails after upgrade to confluence 7.3.4
Asked by wim baert:

After upgrading confluence to 7.3.4 the rest calls to the avatar server, which is installed on Confluence fail. https://confluenceURL/rest/cas/1.0/avatar/server returns with a page not found 404 error. It fails from JIRA, Bitbucket, fisheye and bamboo. Anyone else experienced this behavior?


Answers:
author: J_ D_
body: Have you tried this Note from <https://bitbucket.org/jshapiro/cavatar/wiki/Home> ?

{quote}When specifying the URL in other Atlassian tools, it must end in a slash

i.e. https://myconfluence/rest/cas/1.0/avatar/server/ {quote}


Tags: confluence-server

server
Manual Backup Error
Asked by Ian Dacasin:

Hi,

We are manually backing up the site and during the process we got the following error:

Cause:

org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.TransactionException: JDBC begin transaction failed:

at org.springframework.orm.hibernate.HibernateTransactionManager.doBegin(HibernateTransactionManager.java:473)

caused by: net.sf.hibernate.TransactionException: JDBC begin transaction failed:

at org.hibernate.resource.jdbc.internal.AbstractLogicalConnectionImplementor.begin(AbstractLogicalConnectionImplementor.java:71)

caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The connection is closed.

at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(SQLServerException.java:229


Answers:
author: Julian Governale
body: [@Ian Dacasin](/t5/user/viewprofilepage/user-id/3849877) did you find a solution or fix for this issue?


Tags: confluence-server

server
Change history of contents after transition to paid plan
Asked by hiroshi imoto:

I am currently using the free plan. When I switch to the paid plan, can I view the history of changes to the contents before the transition to the paid plan?


Answers:
author: Aron Gombas _Midori_
body: Yes. As long as you stay on the same Confluence Cloud instance, it should not be a problem.

comments: author: hiroshi imoto
body: Thank you for your answer.

In other words, is the understanding correct that even if we switch to the paid plan on April 10, we can follow the change history of the minutes taken around March 1 after switching to the paid plan?


Tags: cloud
Apply the same restrictions to a parent page as well as all of its child pages
Asked by Josh:

I think this question has been asked a few times on Confluence,

I am wanting to apply the same restrictions to a parent page and ALL of the child pages beneath it. at

At the moment I have to go through each page individually and type in each persons name who I want to be able to allow editing access, however there are hundreds of pages so there must be a way to apply the exact same restrictions to all child pages?

As you can see from the screenshot, I wish to apply an editing restriction on the "Cataloguing" parent page, which applied to all of the child pages as well (i.e clickview videos, SCIS standards etc"

Any help would be much appreciated

Thank you![photo 123.jpg](/t5/image/serverpage/image-id/89488i5FCC3ECED6625EDF/image-size/large?v=v2&px=999 "photo 123.jpg")


Answers:
author: Parvaneh Zand
body: Hi [@Josh](/t5/user/viewprofilepage/user-id/3839135) ,

Unfortunately it's not possible. Child pages inherit **View** permission from their parent page, but Edit permission is not inherited.
Confluence 7.3.3 or 7.3.4
Asked by Myron L. Cramer:

Does anyone know if Confluence 7.3.3 or 7.3.4 actually work on CentOS 8.1? I have tried each of these on fresh Linux builds and get nothing at all on http://localhost:8090 .

I have had no problems with 7.3.2 or older versions on Linux and Windows.


Answers:
author: Daniel Ebers
body: Hi Myron,

from supported platforms I see no indication why Confluence 7.3 should not work on a CentOS 8.1. I am pretty sure the problem with the not loading Confluence is not directly connected to the version number.

In case there is something meaningful logged in application log this could be a first hint where to start from with diagnosis.

My idea would also be to review system logs, just in case something with the 'base setup', the operating system changed - some traps like running out of disk space and such.

Cheers,  
Daniel

comments: author: Myron L. Cramer
body: Thanks.

There were multiple installation steps I needed to do. The first one was to allow port 8090 in the CentOS firewalld

firewall-cmd --zone=public --add-port=8090/tcp --permanent

firewall-cmd --reload

firewall-cmd --list-all


Tags: centos