youngmon/atlassian-qna huggingface dataset:
Error on DB Schema: ORA-00904: "plan"."RANK_AGAINST_STORIES": invalid identifier
Asked by Ricardo Ardito:

After migrating our instance from cloud to server, Jira is working fine, but Portfolio is not working due to some DB Schema errors:

ORA-00904: "plan"."RANK_AGAINST_STORIES": invalid identifier

We were not using Portfolio before (on cloud) - we are migrating to start using in Jira Server due to some features available only on this platform.

Detailed error message: <https://drive.google.com/file/d/1Pr6L40hKIk6w9D_e3nMnUYnZ3-aJmsz0/view?usp=sharing>


Answers:
author: Ricardo Ardito
body: Hi [@Mendel Liang](/t5/user/viewprofilepage/user-id/2352683) ,

I followed the link you've provided above and opened a new issue ... but it seems to be this same site!

This is the new ticket I have opened:

<https://community.atlassian.com/t5/Portfolio-for-Jira-questions/Error-on-DB-Schema-ORA-00904-quot-plan-quot-quot-RANK-AGAINST/qaq-p/1352775>

Should I go to a different support site?

Thanks

comments: author: Mendel Liang
body: Hi Ricardo,

I believe if you press the "Create" button in the top bar of the previously linked website it should bring you here <https://support.atlassian.com/contact/#/> where you will be asked to provide details about the problems you are facing.

As you fill out this form, it will ask you to provide your SEN (Support Entitlement Number). If the option to not provide this is selected, it may direct you to create a community post on this site instead of continuing creating a support ticket.

If you select the "Continue with this request option", or if a SEN was provided, then bottom of the form should have a button with "Submit support request" which will raise a ticket with our support engineers.

Thanks,

Portfolio for Jira Team


author: Ricardo Ardito
body: Thanks [@Mendel Liang](/t5/user/viewprofilepage/user-id/2352683)

I don't know why I wasn't able to open the support ticket with my SEN number, so I opened a "migration" ticket:

<https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-9010>

Please have a look if you can help us from there.


author: Danylo Hovorun
body: Hi [@Ricardo Ardito](/t5/user/viewprofilepage/user-id/699313)   

Check this topic, it seems you have the same problem. Basically, the accepted answer is to make **"** **plan"**(which I assume to be an alias) uppercase in your query   
<https://community.atlassian.com/t5/Jira-questions/Using-active-objects-alias-causes-error-ORA-00904-invalid/qaq-p/677687>


author: Ricardo Ardito
body: Hi [@Danylo Hovorun](/t5/user/viewprofilepage/user-id/3923533) , thanks for your hint ... we have moved all products to cloud, since server products are going to be discontinued. Thanks anyway.


author: Mendel Liang
body: Hi [@Ricardo Ardito](/t5/user/viewprofilepage/user-id/699313) ,

Could you create a support ticket at <https://getsupport.atlassian.com>?  
That way we can provide you with support specific to your circumstances and with higher security.

The credentials should be the same as for this website (jira.atlassian.com).

Thanks,

Portfolio for Jira Team


Tags: advanced-roadmaps
What field is Portfolio for Jira considering when grouping by team of the roadmap is enabled?
Asked by Radu Muntean:

I am trying to group my roadmap by Team. Some of the Epics are correctly grouped by the teamlet field but others are not.

For the ones that don't get grouped I don't see any reason why they shouldn't be grouped, the teamlet field is populated as in the ones that are grouped and the portfolio team field is not in both.


Answers:
author: Radu Muntean
body: Definitely team field from Portfolio, it doesn't consider teamlets, so even if the info seems redundant it needs to be present in both places.

Also, in my env, the field "Priority." needs to be populated as well so that the backlog items gets assigned, otherwise I can only see them in the Unassigned section of the roadmap, even if team field is populated.


Tags: advanced-roadmaps
Did JQL Search Portfolio function change?
Asked by Gabriel Sandoval:

Hello,

I have been using the search function below for some time.

    issuekey in portfolioChildIssuesOf("INIT-001")

Recently, the function has failed to bring up stories under certain Epics in my initiative.

Very strange. Even for epics and stories within the same project, the search behavior is different.

Did something change with this function recently?

Thanks!


Answers:
author: Ste Wright
body: Hi [@Gabriel Sandoval](/t5/user/viewprofilepage/user-id/1962102)

I tested this on our instance and it appears to work fine; can you give any other specifics around this one? Perhaps what kind of projects / issues are impacted? What your hierarchy is? Or where the search behaviour differs within the same project?

I did find this bug which might be related: [JPOCLOUD-7628](https://jira.atlassian.com/browse/JPOCLOUD-7628)

Ste


Tags: advanced-roadmaps

cloud
Not able to add "Status" to my own JIRA filter
Asked by Swapna_Don:

I am trying to create my own Filter view with all required fields enabled. But when i try to add Status field in the search entry, i am not able to find it as shown below.

Could some one help me to add "Status" field in JIRA filter view.

![NotAbleToAdd_Status Field.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/86483i5148B877C0374C31/image-size/large?v=v2&px=999 "NotAbleToAdd_Status Field.JPG")


Answers:
author: JimmyVanAU
body: That normally happens when it's already on the Jira filter. Can you check the screen you're on and scroll left/right to confirm? Can you send a full screenshot of your browser?


Tags: advanced-roadmaps

server
Need help with a plugin or JIRA server software to establish Hierarchy in JIRA v7.13
Asked by Vimal lokesh:

We are trying to establish a hierarchy with additional issue types on top of the vanilla issue types in JIRA. We want to include THEME--\>\> EPIC --\>\> FEATURE --\>\> STORY ... . How to accomplish/customize this in JIRA v7.13 (server) , open for using plugins as well.


Answers:
author: Mario O.G
body: Hi Vimal,

My name is Mario, and I'm part of the ALM Works team. (The creators of the Structure - Project Management at Scale app).  

Structure can be used to visualize large hierarchies. The best way this works is by setting up rules on how to create the hierarchy in your board that we call generators. These rules will create the visualization of your Jira issues (so there's no copying or syncing issues, it's all done in real-time from the Jira database). A great place to start would be to check out our explainer video [here](https://www.youtube.com/watch?v=Q343-zviSX4), and read our quick start guide [here](https://wiki.almworks.com/display/structure/Structure+Quick+Start+Guide) for server and data center versions, and [here](https://wiki.almworks.com/display/strcloud/Getting+Started+with+Structure+Cloud) for the cloud version.

Naturally, this is best done in combination with an evaluation of the tool itself, ideally in the staging environment. That way, you can try it out yourself and see if you can get the tool to do what you need. In any case, if you have any follow up questions, don't hesitate to reach out to our awesome support crew at support@almworks.com.

I hope that helps.

Mario O.G

\[ALM Works\]


Tags: advanced-roadmaps

server
Portfolio Dependencies Report not showing all dependencies
Asked by adrian.waters:

I have created a number of dependencies between projects and one on one they seem to be reported on...I then created a project which has 5 dependencies against 5 projects. I recalculate, but when I run the report now, it shows only 1 of the 5 dependencies. Can anyone advise why ? Pic attached.![dependencies issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/86856iFBB52DB78833E37C/image-size/large?v=v2&px=999 "dependencies issue.png")


Answers:
author: Earl McCutcheon
body: Hello [@adrian.waters](/t5/user/viewprofilepage/user-id/3789193) ,

First, from your screenshot it looks like all the issues are in the same plan as I can see EMP and CORE issues listed but also make sue the other issues are not being excluded from the plan, as covered in the ["Dependencies report" documentation:](https://confluence.atlassian.com/jiraportfoliocloud/dependencies-report-937164926.html)
> This report allows you to see a list of all the issues, which have a dependent relationship between them within the same plan

Also covered in the same document has the plan been calculated since the dependencies were added?
> All issues that appear on the dependency report are based on calculation. If you don't see all the issues you would expect to see, make sure your plan is up to date.

Next if the above options do not yield any change, check out the following thread, where other users noted running into a similar issue and were able to fix the issue by "removing and re-adding the Dependency link type in Portfolio Dependency settings":

* <https://community.atlassian.com/t5/Portfolio-for-Jira-questions/Dependencies-Report-in-JIRA-Portfolio-not-Showing-Dependencies/qaq-p/653605>

As noted in the thread the issue that they were encountering was [this Bug](https://jira.atlassian.com/browse/JPOCLOUD-1994), but that particular bug was already fixed so something else is occuring here but looks like a similar outcome in the behavior.

Before you try removing and re-adding the values to see if it corrects the issue can you also check the browsers dev-tools settings in the javascript console output to see if there are any errors while viewing the page that might indicate the error that is occuring and let me know if you find anything.

Regards,  
Earl

comments: author: adrian.waters
body: [@Earl McCutcheon](/t5/user/viewprofilepage/user-id/502460) Thanks for the feedback.

I have run the attached and there was one error. Unfortunately I have no understanding of what this means being a non techo. :![JIRA dependency - dev tools output.png](https://community.atlassian.com/t5/image/serverpage/image-id/87499i070C800D7F7CB129/image-size/large?v=v2&px=999 "JIRA dependency - dev tools output.png")


Tags: advanced-roadmaps

cloud

dependency

jira

jira-cloud
rm.jpo.plan.common.baselineEnd in issue
Asked by Lionel Roubeyrie:

Jira Software 8.7.1

Portfolio for Jira - 3.21.0

Hi,

After having installed and configured Portfolio for Jira, all modified Jira issues throught it now display rm.jpo.plan.common.baselineEnd in the issue screen, not Target End. How can we fix this problem?

Thanks


Answers:
author: Lionel Roubeyrie
body: Any news on this problem?


Tags: advanced-roadmaps
Ol?, a dias estou tentando entrar em contato com o suporte e simplesmente sou ignorada.
Asked by Yumi and Tsuki:

Estou recebendo uma cobran?a de 24 dol?res, sendo que meu plano ? de 6 dol?res, o correto seria me cobrarem 12 dol?res de 2 meses. N?o posso pagarr 12 dol?res por mes, resolvam essa situa??o, por favor. Desde j? agrade?o!


Answers:
author: Alisson Sartor
body: Ol?, Yumi and Tsuki!  

Pe?o desculpas pela falta de resposta at? o momento, verifiquei e seu ticket est? na fila do time e ser? respondido assim que poss?vel.  

Atenciosamente  
Alisson  
Trello Team
Urgent refund
Asked by Xola Junior Zinto:

Hello I would like to know if there is a way to escalate a logged ticket?

I've been waiting for 2days and there hasn't been communication regarding the refund I requested. I cancelled my subscription the same day after I was billed even though I clearly picked the free trail option. It was a year subscription and I was within the 30 days they allow for refunds.   
how long should I wait before they communicate with me?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Billing support can take a few days to catch up with requests like this.

There is no way to "escalate", as that is a demand for your request to be prioritised over people who have more urgent requests, which is unfair.
Hello, I would like to know what mean this 2 options ver y seguimiento I don't know what it's for
Asked by Andres Mc:

I don't know how to be productive using this 2 options, (see) ver y (following) seguimiento ayuda porfavor


Answers:
author: Dreamsuite Mike
body: Hi [@Andres Mc](/t5/user/viewprofilepage/user-id/5506039)

If you prefer to re-write the question in your native language, we have 1 or 2 Trello experts who will be able to answer to you directly...

Kind Regards,

Mike

comments: author: Dreamsuite Mike
body: Hi [@Andres Mc](/t5/user/viewprofilepage/user-id/5506039)

Just checking in again to see if you still require help?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you explain this more? Your question does not have enough detail for us to understand what the problem is.
Can I be funded for the full amount that I imvested into Trello?
Asked by Daniel Beezley:

I worked for Trello for about 1 month and invested near 800 bucks into the work platform.

I was recharging in order to submit product reviews as part of my work for Trello.

I was working under the guidance of Mrs Blake. I never got paid.

Can I quit the company and be refunded the full amount that I invested?


Answers:
author: Nic Brough -Adaptavist-
body: As we have repeatedly explained to you, no.

You have not "worked for Trello". Atlassian do not hire people this way, and they do not ask their employees to "invest"

Neither do they tout for positive product reviews. That is explicitly banned for their partner companies (like mine), all Atlassians, and even their customers. We can advertise, but not ask for people to post false-positive reviews.

Whatever you have been doing here, you are absolutely not "working for Trello".

I suspect you can quit whatever this scam is, even if it's just blocking the emails. But to get your money back, you will need to chase the people who you gave it to.

Please have another read through the advice you were given before. Especially <https://community.atlassian.com/t5/Trello-articles/Keep-an-eye-out-for-adversaries-posing-as-Trello-recruiters/ba-p/2645651>
Payment Issue , The Card was declined
Asked by Moein Karimi:

Hello to all my friends,

I am having trouble adding a card to pay for the subscription, and I immediately receive a message saying, "The Card was declined. Please use a different card or contact your bank." I have tested with several cards, but to no avail (we are based in Turkey but tried a friend's card in England with no success). The issue is that our workspace consists of 23 people and today, our entire team board has been locked due to the end of the trial period. I would appreciate it if you could help guide us through this.

Thank you.


Answers:
author: Mirek
body: Hi [@Moein Karimi](/t5/user/viewprofilepage/user-id/5505802)

I guess that you automatically when trial period expired something was wrong with your card/payment and now you might be locked out since you use some features that you are not allowed until things would be downgraded.

This might be worth checking - <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

I do not think that this is usual case. I suggest to contact also Trello sales support - <https://trello.com/en/contact>


author: Adrian ?api?ski
body: Anyone can help to solve this problem? I have the same situation

comments: author: Lara
body: Hi Adrian,

Thanks for reaching out!

Since this is related to your subscription, you'll need to create a support ticket so that we can investigate further. To create a ticket, go to <https://trello.com/contact#/>.

All the best,

Lara  
The Trello Team
Copy the content of the custom field in the linked card as an item
Asked by Merrix Administrator:

hello

I have a problem  
When I put another card as a linked item in the main card, I need some custom fields to be copied from the main card to the linked card.  
What is the solution?


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Adding to Hannah's great suggestion below to use [wildcards](https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/), it may also help to use the lookup action in Automation.

You can read more about that here: <https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Hannah Humbert - Simpla Workflows
body: Hi [@Merrix Administrator](/t5/user/viewprofilepage/user-id/5415836) try this:

```
when an item is added to a checklist in a card with custom field "text" set to "{*}", convert the item to a linked card, and set custom field "text" to "{wildcard1}"
```
My Card Repeater icon is missing and cards are not repeating
Asked by Kathy Champagne:

I have a long list of repeated tasks that have been reliably repeating for several years. This week, my repeated tasks did not appear and the Card Repeater powerup icon is missing from my workspace. When I check my powerups, Card Repeater does appear. It is the only powerup I use. Can anyone help me figure out how to retrieve my repeated tasks and get the Card Repeater working again?


Answers:
author: Dreamsuite Mike
body: Hi [@Kathy Champagne](/t5/user/viewprofilepage/user-id/5505790)

Just checking in to see if this is now resolved?

comments: author: Kathy Champagne
body: It is! Thank you for checking.


author: Dreamsuite Mike
body: Hi [@Kathy Champagne](/t5/user/viewprofilepage/user-id/5505790)

Sorry for the unacceptable delay, that you haven't had an answer for this. Please can you let me know if you're still having an issue?


author: Roberto
body: First of all, check for updates, refresh the workspace, and reenable power-up. If the issue persists, contact support.


Tags: card-repeater
DON'T CREATE A NEW CARD IF ONE EXISTS ALREADY WITH THE SAME NAME
Asked by FOH:

I have cards that automatically populate in a list. How do I make it so if one with the same name exists another isn't added?


Answers:
author: Dreamsuite Mike
body: Hi [@FOH](/t5/user/viewprofilepage/user-id/5480634)

You can create the following automation:

```
When a card is added to the board, lookup the card with the name "{triggercardname}" and archive the card.??
```

![Screenshot 2024-06-17 21.07.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/330230iE177A152F80621B9/image-size/large?v=v2&px=999 "Screenshot 2024-06-17 21.07.44.png")

comments: author: Dreamsuite Mike
body: Hi [@FOH](/t5/user/viewprofilepage/user-id/5480634)

Just checking in to see if you need any more help with this?


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!  

I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

If not, then can you explain what Atlassian system you are using?


author: Roberto
body: Follow these steps to solve this issue:  
1. Utilize Open Butler: Gain entry to the Butler automation tool within Trello. Establish a Rule: Arrange a rule to verify the presence of cards with identical names. Action: Customize the action to refrain from adding the new card if a card with the same name is already present. 2. Access Open Butler: Enter the Butler automation tool available in Trello. Establish a Rule: Set up a rule to examine the existence of cards with matching names. Action: Configure the action to prevent the addition of a new card if a card with the same name is already present.

comments: author: Nic Brough -Adaptavist-
body: I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software.
Having lesst than 10 collaborators but no access to editing the board
Asked by al_kozache:

Hello community!  
I have a private board for only two members (both admins), no other members, guests or pending requests. Yet, I lost access to editing my board and the message about the new 10 collaborators limit pops up every time I open the board. What can I do? This is so annoying, this is my private family planning board for me and my partner, and I can't understand why this is happening :((((((


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Adding to Gaurav's answer, while your board might be under 10 collaborators, the Workspace that is holding the board likely has more than 10 collaborators. In order to check on this, you need to access the [members](https://support.atlassian.com/trello/docs/the-workspace-overview/#:~:text=on%20this%20page.-,The%20Collaborators%20page,-This%20page%20shows) page of your Workspace to see how many collaborators there are and make necessary adjustments.

Please note, you must be a Workspace member to access this page.

Also, just a heads up, I can see that you created a support ticket about this (TRELLO-198555) - I've gone ahead and closed that ticket in favour of this community post.

Let us know if you have any other questions, and we'll be happy to help. If you'd like to discuss account-related issues, please respond to the support ticket.

All the best,

Lara  
The Trello Team


author: Gaurav Kataria
body: You will need to look at the Total number of collaborators (across ALL your boards in your workspace) See <https://support.atlassian.com/trello/docs/workspace-user-limit/>
N?o consigo imprimir ou salvar PDF do meu calend?rio
Asked by Eventos Tulip Inn Vila Velha:

Prezados, estou gerando PDF para imprimir um calend?rio que fiz no Trello, mas o mesmo ao mandar imprimir n?o aparece nada. ? extremamente importante eu ter isso para meu trabalho ser visualizado em reuni?es que precisarei imprimir o calend?rio de postagens que fiz.


Answers:
author: Eventos Tulip Inn Vila Velha
body: Ol? [Filipe Guedes](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5457922) agrade?o muito o retorno, resolvido.


author: Fil
body: Ol?, Eventos Tulip Inn Vila Velha! Bem-vindo ? Comunidade Atlassian. Vou te ajudar com o problema de imprimir ou salvar seu calend?rio do Trello como PDF. Aqui est?o sugest?es simples que voc? pode seguir:

**Use o Modo Imprimir do Navegador:**   
Tente usar a fun??o de impress?o do seu navegador diretamente. Aqui est?o os passos para fazer isso:

**Google Chrome:**

1. Abra o Trello e v? para o calend?rio que deseja imprimir.
2. Pressione Ctrl + P (ou Cmd + P no Mac) para abrir a janela de impress?o.
3. Verifique se a visualiza??o est? correta.
4. Clique em "Imprimir" ou selecione "Salvar como PDF".

**Mozilla Firefox:**

1. Abra o Trello e v? para o calend?rio que deseja imprimir.
2. Pressione Ctrl + P (ou Cmd + P no Mac) para abrir a janela de impress?o.
3. Verifique se a visualiza??o est? correta.
4. Clique em "Imprimir" ou selecione "Salvar como PDF".  

**Alternativa: Exportar o Calend?rio:**   
Outra op??o ? exportar o calend?rio para um formato diferente e depois imprimir. Voc? pode usar a integra??o do Trello com o Google Calendar:

1. Abra o quadro do Trello e clique em "Mais" no menu ? direita.
2. Selecione "Power-Ups" e adicione o Google Calendar.
3. Siga as instru??es para sincronizar seu calend?rio do Trello com o Google Calendar.
4. Abra o Google Calendar e imprima a partir dele.

Se voc? ainda tiver problemas, por favor, forne?a mais detalhes ou capturas de tela do que est? acontecendo. Assim, poderemos dar uma ajuda mais espec?fica.

Espero que isso ajude! Boa sorte com as suas reuni?es e com a impress?o do seu calend?rio.

Cumprimentos,

Filipe Guedes

comments: author: Eventos Tulip Inn Vila Velha
body: Ol? Filipe, achei que o problema foi resolvido, mas n?o consigo imprimir e nem salvar como PDF. Fiz o passo acima e a impress?o fica toda em branco somente com o t?tulo conforme esse print anexo. Estou mega arrependido em ter implantado tudo no Trello e n?o ter esse recurso.... Devo retirar e ir para outra plataforma. Estou tendo que dar print para mostrar a algum cliente algo.![2024-06-28_13h29_48.png](https://community.atlassian.com/t5/image/serverpage/image-id/332436i045A669B14EE4D31/image-size/large?v=v2&px=999 "2024-06-28_13h29_48.png")