Cant reach my confluence page
Asked by Georg Riha:

Hi

Today i tried to reach my confluence page but only get this error after some time:

We've hit a snag {#toc-hId--442151598}
--------------------------------------

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **npbqtl**

How can i fix this?

I didnt change anything.

best regards


Answers:
author: Rilwan Ahmed
body: Hi [@Georg Riha](/t5/user/viewprofilepage/user-id/5261424) ,

Welcome to the community !!

1. Issue is only for you or other users also have the same issue ?  
2. Did you check if the confluence in opening in different browser (edge, safari. Chrome etc)

comments: author: Georg Riha
body: Every user has this problem. i tried it on about 10 devices and different browsers. many ppl seem to have this problem if you look at the replies.


author: Jevgenij_Graciov
body: Same in out organisation


author: Daniel Ulloa
body: exact same issue


author: bulent demirkaya
body: works for me too.


author: Heiko Oberleitner
body: Works for me now.


author: Heiko Oberleitner
body: Looks like they noticed it now:  
[Confluence Status (atlassian.com)](https://confluence.status.atlassian.com/)


author: Jan Niklas R?sch
body: you can subscribe to the issue notification here: <https://confluence.status.atlassian.com/incidents/tszykx9pgb2q>


author: Markus Ernst
body: Anyone heard something from Atlassian? Status page is fine: <https://confluence.status.atlassian.com/#>

comments: author: Alessio Barresi
body: It seems they're investigating:

**Investigating** - We are investigating cases of degraded performance for some Confluence Cloud customers. We will provide more details within the next hour.  
Jul 06, 2023 - 08:02 UTC


author: Alessio Barresi
body: Our whole organization have the same problem too

comments: author: Alessio Barresi
body: Now the error code seems to be different:

* The code associated with this error: **9kre0t**


author: Katherine Toffoli
body: Same issue! It's also happening on Jira.


author: Heiko Oberleitner
body: Same issue here (Munich, Germany) Support page throws a 502 bad gateway after a while


author: bulent demirkaya
body: I am having the same issue since this morning. Has anyone managed to solve this issue?  
Thanks,


author: Evgenii
body: Atlassian status page shows, that everything works fine, but I think it'll be a good idea to report a problem to them. There is a button at top of page.

<https://confluence.status.atlassian.com/>


author: Robin Stickel
body: Same here, our whole organization is unable to reach confluence.


author: Jevgenij_Graciov
body: Same issue here


author: Markus Ernst
body: same issue


author: Matthew Hutchinson
body: I currently have the same issue ?


author: Stephen Sifers
body: Hello y'all, repeating our messaging from our [Support site](https://support.atlassian.com/) to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our [incident report](https://status.atlassian.com/incidents/pzh5b8cvfk2g) directly.

Regards,  
Stephen Sifers \| Community Product Lead


author: Daniel Ulloa
body: Did we lost all our documentation?

comments: author: Rilwan Ahmed
body: You can find details about the incident in <https://confluence.status.atlassian.com/>.

Multiple products are impacted.


author: Sanjen Bariki
body: Hi [@Georg Riha](/t5/user/viewprofilepage/user-id/5261424) ,

Welcome to Atlassian Community!

I can see there is no problem in Confluence page.

If still facing the issue , Please refresh the page and clear caches and Start again.

Thanks \& Regards,

Sanjen Bariki


Tags: atl-070623

cloud

confluence-cloud