Why can I not receive a forgot password link in my email?
Asked by Jarvin Li:

I forgot my password so I requested a new one through the password reset tool. The email I get, however, does not include a temporary password or a way to change it; there is only a link to request another password reset email.

See the screenshots below as a sample of what I got on my email:

The email I got:

![sample template.png](/t5/image/serverpage/image-id/22058i1D4C740D0CCA1983/image-size/large?v=v2&px=999 "sample template.png")

What I should have gotten:

![sample template-1.png](/t5/image/serverpage/image-id/22059i88776758C47D003D/image-size/large?v=v2&px=999 "sample template-1.png")


Answers:
author: David at David Simpson Apps
body: It looks like the blue background is missing from the "Reset password" button. Or somehow the visibility of the button has been set to invisible.

There's a space for the button suggesting that it's somewhere in the email but bizarrely not shown.

**Questions:**

* Can you look at the HTML and see if the phrase "Reset password" is present?
* Are you using a particularly exotic email client to view this?

comments: author: Jarvin Li
body: Hi David,

* I can't look at the HTML and see if the phrase "Rest Password" is present?  

* We are using outlook at the moment and we can't use Gmail or other ways to log into our emails.


author: David at David Simpson Apps
body: What happens when you click on the space where the button should be?


author: David at David Simpson Apps
body: This may also be a case of Outlook using *very old technology* for it's rendering engine. [This could be vaguely related](https://community.atlassian.com/t5/Confluence-questions/SVG-Emoticons-cannot-be-displayed-in-Outlook/qaq-p/796320#M107780).


author: David at David Simpson Apps
body: OK, It looks like you are running into [CONFSERVER-30587](https://jira.atlassian.com/browse/CONFSERVER-30587). Outlook is likely using Internet Explorer 8 or older for it's rendering engine. Actually, it's worse, Outlook doesn't even use a browser as it's rendering engine, instead it uses Word???? - c'mon Microsoft ???

Some comments which could be useful:
> If you switch to IE8 standards mode (not quirks mode, OR IE7 standards mode), the button should show up.

> If anyone desperately needs a work around for this (we did as all staff are on Lotus Notes) below is some info which will help you manually modify the email content so it displays correctly.
>
> NOTE: Only tested (by me) against Confluence 5.3 Linux x32 sending emails to Lotus Notes 8.5. Assumes some level of understanding of CSS and how java jars work
>
> * CSS is used to style the button on the forgot password email
> * the CSS does not cater properly for IE8 based systems where IE8 is not set in standards mode
> * the CSS files are contained within confluence-email-resources-5.3.jar (install/confluence/WEB-INF/atlassian-bundled-plugins/confluence-email-resources-5.3.jar)
> * There are two CSS files that need to be updated within the jar
>   * css\\all-clients.css
>   * css\\all-clients-min.css
> * we updated aui-button-email in the CSS from #fff to #3068a2
>
> I've attached a screenshot showing the forgot password email in Lotus Notes as well as our patched jar file.

> Workaround for Confluence 5.10.x:
>
> Follow the instructions below to change the text colour to black:
>
> 1. Shut downn Confluence
> 2. Go to Confluence-Install folder
> 3. locate the atlassian-bundled-plugins located in the Confluence-Install\\confluence\\WEB-INF\\atlassian-bundled-plugins
> 4. locate the plugin confluence-email-notifications-plugin-8.4.6.jar
> 5. Backup, and delete this .jar file from this location
> 6. Save this attached new .jar file instead into the same location: confluence-email-notifications-plugin-8.4.6.jar
> 7. Restart Confluence

> Attached is a version that I've modified for Confluence 6.2.3
>
> confluence-email-notifications-plugin-8.8.3.jar