youngmon/atlassian-qna huggingface dataset:
Confluence Server Scaling
Asked by Nik Stas:

Hi team. There is a problem with scaling the Confluence Server. We have a large instance (35k users, 1,5mil pages, 750 spaces) and we have come to the point where we need to take further steps to optimize/increase resources. There is no way to switch to Data Center or Cloud. I would like to know if there are companies with such volumes and how they solve this problem


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Yes, divide your instance into many instances. With server out of support, it is unlikely you can get the licenses to do this, but before the end of life, this would have been one of my suggestions if you couldn't go to DC or the cloud.


author: Shawn Doyle - ReleaseTEAM
body: Can you expand on why Data Center isn't an option?

comments: author: Nik Stas
body: Hi. High price...


author: Shawn Doyle - ReleaseTEAM
body: I hear you on the price.

I have concerns about keeping 35K users on an unsupported product. If the server products still existed, I would have recommended splitting the server up.

Have you gotten a quote on what datacenter or cloud will cost? With that number of licenses, I would assume an Enterprise plan may be your best option.

<https://support.atlassian.com/organization-administration/docs/what-is-an-enterprise-plan/>


author: Nik Stas
body: Yes, there are approximate calculations. But we are confused by the fact that the vendor has stopped selling server products and can do the same with the DC. I did not receive an answer to the question whether this is in the plans

Split - make several instances?


Tags: unknown-hosting-type
Is there any better way to preserve my data when I deactivate my subscription in Atlassian?
Asked by Pandaone:

Hello. Got a question about data preservation when stop subscription.  
I know that deactivating subscription makes my data into data preservation period, and after 15\~60 days it will permanently deleted.  
There is huge amount data in Confluence and Jira, I hope back up my data without keep activating subscription.  
Is there ways or alternatives to do this?


Answers:
author: marc -Collabello--Phase Locked-
body: You need to export and backup the data yourself, Atlassian won't do this for you.


author: Barbara Szczesniak
body: [@Pandaone](/t5/user/viewprofilepage/user-id/5493380) Consider what are you intending to do with your data in the future. This may affect how you back up the data so that it is in a usable format for you.


Tags: cloud

confluence-cloud

jira
After Uploading vedio to confluence page , the vedio is changing as mobile view
Asked by Pallav Kumar:

![Selection_331.png](https://community.atlassian.com/t5/image/serverpage/image-id/322791iF66B376DA454F84F/image-size/large?v=v2&px=999 "Selection_331.png")![Selection_330.png](https://community.atlassian.com/t5/image/serverpage/image-id/322792i15378CB4B1C1639C/image-size/large?v=v2&px=999 "Selection_330.png")![Selection_329.png](https://community.atlassian.com/t5/image/serverpage/image-id/322793i193EA48DF78BF5D2/image-size/large?v=v2&px=999 "Selection_329.png")


Answers:
author: Barbara Szczesniak
body: [@Pallav Kumar](/t5/user/viewprofilepage/user-id/370525) What settings have you applied to the video in your page? Refer to this page for information on resizing the video: <https://support.atlassian.com/confluence-cloud/docs/display-files-and-images/>


Tags: cloud

confluence-cloud
Unable to find Add user in confluence
Asked by Tharunkumar B:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/322797iF593A115B77ADA89/image-size/large?v=v2&px=999 "Capture.PNG")I can't see Add user or invite user in confluence.I'm Admin of the confluence 6.9.0


Answers:
author: Vronik
body: Look at this

<https://confluence.atlassian.com/doc/add-and-invite-users-138313.html>

comments: author: Tharunkumar B
body: Add user,invite user ,user sign is not showing in confluence....above document is how it will work but here these options not showing..


author: Vronik
body: Are you sure you are an administrator of the instance?


Tags: confluence-data-center

data-center
How to copy/migrate Confluence space without users and groups?
Asked by emir_omeragic:

So I need to export space and import to another instance (another legal entity)  
I created staging env where I tried to migrate space using migration assistant and export/import option.   
In both cases I get a list of deactivated users and groups from first space.  
This is clear GDPR breach, as deactivated users did not gave consent for this migration.  

How to migrate space, without user/group migration?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@emir_omeragic](/t5/user/viewprofilepage/user-id/4519062) ?

I cannot find anything that says you should be able to do this. Nor can I find anything that says you cannot.

In his [Atlassian Community article](https://community.atlassian.com/t5/Confluence-Cloud-Admins-articles/Now-copy-spaces-across-Confluence-cloud-sites-easily/ba-p/2542461) introducing this feature [@Swarna Mehta](/t5/user/viewprofilepage/user-id/4476704) (the product manager for this feature) says she is looking for feedback.

Suggestion: Why not head over there and leave a similar comment under the article?

Best,

-dave

comments: author: Swarna Mehta
body: Thanks for the shout out [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) !  
We are looking at building solutions that will allow users to move without users and groups.

However, [@emir_omeragic](/t5/user/viewprofilepage/user-id/4519062) I would love to understand your use case on how the users should be treated in the destination site. Any user mentioned in space or in comments would need some sort of treatment to not cause the experience to break in the destination.   
Happy to learn more via email at smehta2@atlassian.com or we could set up time to meet via [https://calendly.com/d/cn52-cgd-gqt/customer-calls?preview_source=et_card\&month=2024-06](https://calendly.com/d/cn52-cgd-gqt/customer-calls?preview_source=et_card&month=2024-06)


Tags: cloud

confluence-cloud

copy

migration

space
Email notifications to a page owner
Asked by Hank Church:

Do email notifications about inline comments made on a page come to the page owner immediately?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Hank Church](/t5/user/viewprofilepage/user-id/5309416).

I wish the answer to your question were simple, but it's not. There are a bunch of variables. Most notably, individual users can change/set their own preferences for notifications.

And, of course, you, as the site administrator, can set system-wide defaults. But those will be overridden by the user's preferences.

I keep hoping someone will write a definitive guide on optimizing Confluence notifications.

[There's some stuff out there](https://www.google.com/search?q=optimizing+confluence+notifications). Maybe some of it will be useful to you.

Good luck,

-dave


Tags: cloud

confluence-cloud

notifications
A page in my content side menu has a drop down carrot even though all pages below are hidden.
Asked by Victoria Pagan:

A page in my content side menu has a drop down carrot even though all pages below are hidden.

I re-ordered all sub pages to be hidden and nothing happens when you click the carrot but the page title still have the carrot. Picture attached for reference.![Screenshot 2024-05-08 at 3.11.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322725iBB5E2263064D654B/image-size/large?v=v2&px=999 "Screenshot 2024-05-08 at 3.11.16 PM.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I see the same behavior. I guess it would be nice to hide the carrot as well. Possibly worth entering as a bug report.


Tags: cloud

confluence-cloud
Attachments macro not working
Asked by David Hill:

Any template I edit that has an Attachments panel, or page I create based on a template that has an Attachments panel, is showing like this. Yesterday everything was fine. Today not so much. Tried signing out and back in, different browser, no difference.

![Confluence Attachments Macro Error.png](/t5/image/serverpage/image-id/322699i7714FE92614E49BD/image-size/large?v=v2&px=999 "Confluence Attachments Macro Error.png")


Answers:
author: David Hill
body: ...and now it's working again.

comments: author: Zack Howard
body: I've noticed that adding certain macros to templates can cause some weird behaviors like this, but usually once I publish an actual page with the template it starts rendering properly. I would imagine that some of these macros are trying to pull info from a resource that the templates are not attached to yet (since they're not technically published pages). But that's just my guess.


author: Shawn Doyle - ReleaseTEAM
body: Does the macro work on a page not created via that template?


Tags: cloud

confluence-cloud
How to switch sites for an Atlassian product
Asked by Alan:

I have two different \*name\*.atlassian sites where my products are split between the two. How can I migrate all of my products onto one site or switch between them?


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Alan Audia](/t5/user/viewprofilepage/user-id/5493160). ?

I hate reading documentation, too, however, migrating data from one Jira system to another is not easy, and if you aren't careful, your migration will fail, or your data will not come over as expected.

This is truly one of those cases where things will go much better for you if you carefully read through this guide AND the linked/related pages:

#### [Perform a cloud-to-cloud migration for Jira](https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/) {#toc-hId-323625885}

The other approach is to [hire an Atlassian Solution Partner](https://partnerdirectory.atlassian.com/) who has experience in this area. Many of them specialize in this area.

It will cost you some money, of course, but it may save you a lot of time and trouble, which will cost you as well.

Best of luck,

-dave

comments: author: Barbara Szczesniak
body: [@Alan Audia](/t5/user/viewprofilepage/user-id/5493160) In case you are talking about Confluence, rather than Jira (you posted to the Confluence channel), you can start with this page: <https://community.atlassian.com/t5/Confluence-Cloud-Admins-articles/Now-copy-spaces-across-Confluence-cloud-sites-easily/ba-p/2542461>


Tags: cloud

confluence-cloud
Numbered Column in Confluence Databas
Asked by Brian Smith:

Hello,

Is there a way to add a dynamic row number to a Confluence Database, or just see the row count? This would be very helpful when a record count is needed.

Thanks,

Brian


Answers:
author: Brian Smith
body: Seems I discovered a work around for what I need that does not involve counting the rows manually. Selecting a field (cell) shows the selected count in a context menu that pops up at the top of the database. If I select the first field and then hold down shift and select the last cell in the dataset it tells me how many cells are selected which essentially gives me the record count for the current dataset or view.

It would be nice to just have a record count displayed somewhere.


Tags: cloud

confluence-cloud

database
Jira Performance Issues - Data Center
Asked by Tracy Stewart:

We are running Data Center version 9.16.1 are continuously hit performance issues. We have cleaned up all of our projects and old filters and we are still hitting issues with performance when navigating to screens. One of our engineers who is in the pacific time zone finds it unusable and unable. Our performance logs do not show any type of alerts. Are there any recommendations?


Answers:
author: Fadoua
body: [@Tracy Stewart](/t5/user/viewprofilepage/user-id/5551746)

Welcome to Atlassian Community!

Yes performance can be frustrating to both users and admins. And yes there are steps to take from your end:

* How many issues do you have in your instance?
* How many projects?
* How many custom fields? (this is critical)

You don't need to answer those questions here, that's what your admins need to check.

helpful links:

* <https://confluence.atlassian.com/adminjiraserver/jira-applications-installation-requirements-938846826.html>
* <https://confluence.atlassian.com/jirakb/jira-server-sizing-guide-975033809.html>
* <https://confluence.atlassian.com/assetapps/system-requirements-1168847928.html>

Please make sure to follow Atlassian recommendations.

If you have any questions, feel free to reach out.

Best,

Fadoua

comments: author: Matt Doar _Adaptavist_
body: What Fadoua said. Plus if the performance is for a specific project, check the custom field types and whether any of them come from a specific plugin.


Tags: data-center

jira-data-center
How can I separate story points by task status (e.g., 'In Testing') in the sprint backlog?
Asked by QK:

In the backlog overview for each sprint, I can see the total story points for 'Done' and 'In Progress' tasks. However, the 'In Progress' category also includes tasks that are in other states, such as 'In Testing'. How can I separate these states so that each one (like 'In Testing') has its own column for a clearer breakdown of story points?


Answers:
author: Mikael Sandberg
body: The short answer is that you can't. The progress report is based on the three status categories (To Do, In Progress, and Done). These are predefined and cannot be changed. The only thing you can do on the status level is change the category that the status belong to.


Tags: cloud

jira-cloud
add a form in a project software
Asked by Didier BELLETICH:

Hello,

Is there a way to add form inside ticket for a project software ?

Thanks you

Didier


Answers:
author: Prachi Bolar
body: Hello [@Didier BELLETICH](/t5/user/viewprofilepage/user-id/5566446)

Welcome to Community :)

Natively Jira doesn't have forms available presently

If you wish to enable forms in your jira software, request you to raise a ticket to <https://support.atlassian.com/>.

The team will first validate your instance and check if the feature of forms can be enabled from the backend.

Thank you,

Prachi


author: Mikael Sandberg
body: Hi [@Didier BELLETICH](/t5/user/viewprofilepage/user-id/5566446),

Welcome to Atlassian Community!

Currently it is not possible to add a form in a Software project. Forms are currently only available in Work Management projects, but hopefully as part of the merge of Software and Work Management it will be available in the future.


author: Olha Yevdokymova_SaaSJet
body: Hello [@Didier BELLETICH](/t5/user/viewprofilepage/user-id/5566446)

If you are okay with add-ons [**Smart Jira Forms**](https://marketplace.atlassian.com/apps/1227085/smart-jira-forms?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_add-a-form-in-a-project-software_17082024) is the perfect solution for adding forms directly into your Jira Software project tickets. It offers two convenient ways to achieve this:

1. **Automatic Form Addition:** If you want specific forms to be attached instantly to certain types of Jira issues as they're created, this is the way to go. You can pre-configure which forms should be linked to which issue types, saving you time and ensuring consistency.![195ea950-e212-480a-8882-054f4d1dd159.png](https://community.atlassian.com/t5/image/serverpage/image-id/342409i777362E0CF4CD544/image-size/large?v=v2&px=999 "195ea950-e212-480a-8882-054f4d1dd159.png")

2. **Manual Form Addition:** For more control, you can manually add one or more forms to any existing Jira issue. This gives you the flexibility to choose the right form for the specific situation.![1e996b45-3ef4-4d36-a46e-29c7609aa4a2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342408iE2E10A50826499B3/image-size/large?v=v2&px=999 "1e996b45-3ef4-4d36-a46e-29c7609aa4a2.png")


Tags: cloud

jira-cloud
Need to change sprint and backlog assignee to be changed to assignee(s)
Asked by Maximus:

Hello,

I need to change the default assignee field in our project everywhere as issues will be worked on by multiple people at a time. I have created an assignee(s) field which takes multiple users but I need that field to show instead of the default assignee field wherever it appears. Is this possible?

The grey icon is currently the default field.

![jiraIss.png](/t5/image/serverpage/image-id/341269i961BCA5F5B2851DB/image-size/large?v=v2&px=999 "jiraIss.png")


Answers:
author: Samuel Gatica
body: Hi [@Maximus](/t5/user/viewprofilepage/user-id/5566419)

Welcome to the community!

To modify the card layout, please refer to doc <https://support.atlassian.com/jira-software-cloud/docs/customize-cards/#Adding-fields-to-cards> section: Adding fields to cards.

Please note that the assignee field in Jira is designed to indicate the individual who is currently responsible for completing the issue. It should always reflect only one person.

Best regards

Sam

comments: author: Maximus
body: Thanks for the fast reply!

Seems like I don't have the option to edit card layouts with the free version. ![jiraMenu.png](https://community.atlassian.com/t5/image/serverpage/image-id/341273i00D0778B6B8DEF29/image-size/large?v=v2&px=999 "jiraMenu.png")

Thank you though!


author: Samuel Gatica
body: Hi [@Maximus](/t5/user/viewprofilepage/user-id/5566419)

This feature is accessible in all versions, including the free version, but is exclusively available in company-managed software projects. Based on the image you uploaded, it appears that you are currently using a team-managed project type.

Best regards

Sam


author: Dick
body: Nothing would stand in your way though to create a custom field that accepts multiple persons (type = multiperson picker). If filled-in, those can adorn your ticket in the supplied picture.

:)


Tags: cloud

jira-cloud
Visualizing dependencies between issues
Asked by Hajar Shalaby:

I need an free add-ons that can allowe me visualizing the issue dependencies with its date to make a timeline for sprint

##### Product plan {#toc-hId--1445624649}

Standard


Answers:
author: Samuel Gatica
body: Hi [@Hajar Shalaby](/t5/user/viewprofilepage/user-id/5566409)

Welcome to the community!

I believe there are no free applications available in the marketplace that will meet your requirements.

Check the following pay apps that can help you here:

* [https://marketplace.atlassian.com/apps/1216207/issue-links-viewer?hosting=cloud\&tab=pricing](https://marketplace.atlassian.com/apps/1216207/issue-links-viewer?hosting=cloud&tab=pricing)
* [https://marketplace.atlassian.com/apps/1218391/dependency-map?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1218391/dependency-map?hosting=server&tab=overview)
* [https://marketplace.atlassian.com/apps/1231565?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1231565?tab=overview&hosting=cloud)

Hope this helps!

Best regards

Sam

comments: author: Hajar Shalaby
body: Okay Thank you [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)


Tags: cloud

jira-cloud
How to track unproductive work in JIRA which might be productive in other project?
Asked by ananya pandey:

Hello,

My team sometimes get adhoc work which they cannot avoid and thus few sprints get delayed, is there any way to track this unproductive hours?

Even If I label them they might be productive for some other project of workstream how do I track these.? Thank you.


Answers:
author: Bill Sheboy
body: Hi [@ananya pandey](/t5/user/viewprofilepage/user-id/5566364) -- Welcome to the Atlassian Community!

At the daily scrum (i.e., standup) the team can see what is being worked on and progress toward the sprint goal. This will be an earlier indicator of unplanned work, without the need for detailed measurement. Some teams might use lightweight methods, such as "paperclip" to track such things.

At the sprint retrospective, the entire scrum team reviews what happened and how they will experiment to improve. If the team reviews what they planned relative to what was achieved, they may use root cause methods to identify the possible causes and how to address them. For example, listing each unplanned and incomplete item to discuss "why did that happen".

And so the variance between the team's sprint goal and delivery is the indicator, and the "what happened" is data to see the other sources of work, team / process challenges, etc. Using this approach may be more effective to help than creating a tracking / reporting system for work that either should not have been done, or perhaps was missed in refinement and planning.

Kind regards,  
Bill


author: Lisa Forstberg
body: Hi [@ananya pandey](/t5/user/viewprofilepage/user-id/5566364) ,

Welcome to the community!

I see the pain, the team feel that they are "disturbed" and might feel unproductive for not finishing the scope of a sprint. I think labelling this work "unproductive" might not help...it may very well be productive hours, and the correct decision to take to help other parts of the business as a whole :-D

Anyhow, as a part of the sprint review it might be helpful to produce a filter of issues that was not in the sprint but the team was involved in to get the whole picture of what happened during the time period of a sprint.

Are your team members assigned to these tickets then it will be easy to produce such a jira filter, example:

assignee in (member1, member2) AND updatedDate \>= date of the sprint start AND updatedDate \<= date of the sprint end

maybe you want to remove those issues that was in the real sprint from the query to get to the ad hoc work.

Best regards

Lisa


author: Dan -minware-
body: Disclaimer: marketplace partner!

Hey [@ananya pandey](/t5/user/viewprofilepage/user-id/5566364) - if you are open to working with a 3rd party this is something that is available "out of the box" in minware:

![minware-on-sprint-work.png](https://community.atlassian.com/t5/image/serverpage/image-id/341321i48C277B8352F683A/image-size/large?v=v2&px=999 "minware-on-sprint-work.png")


Tags: cloud

jira-cloud

time-tracking