Fixed: The installer for SourceTree update to 2.2.x cannot proceed after logging into id.atlassian.com
Asked by Andrew Alcock:

I got prompted to update SourceTree from 2.0.x to 2.2.x today. SourceTree downloaded the installer and proceeded to install the update. On restart, SourceTree update installed prompted me to log into my Atlassian account. I did so in the pop-up window provided. Each time I logged in (either using Google auth or the username and password), the pop-up window ended up in my id.atlassian.com account update page (in other words, I am absolutely confident I logged in) with no way to proceed (see attached screenshot):

Screen Shot 2016-04-12 at 10.48.07 AM.png

I tried both using Google OAuth as well as the username/password.

I proceeded to delete the cache in \~/Library/Application Support/SourceTree. This still did not allow me to proceed.

What I need is the ability to proceed past the account page.

**Update at 9am on 12th April 2016, UTC:** I have received a message from Atlassian support that they are currently investigating. Let's hope for a speedy resolution!

**Update** **10:30am on 12th April 2016, UTC** : The issue is **resolved**. I have been able to log in - looks like everything is good to go!

Hypothesis is that an update on id.atlassian.com broke login, but this was fixed on the server side.  
[](https://community.atlassian.com/t5/Sourcetree-questions/Fixed-The-installer-for-SourceTree-update-to-2-2-x-cannot/qaq-p/249808?attachment-id=864){#link_116941d94da7a1}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/7371/1/Screen%20Shot%202016-04-12%20at%2010.48.07%20AM.png){#display_116941d94da7a1_0}


Answers:
author: Seth
body: Way too many "me too"s on this. Just vote up the question guys, "me too" is not an answer.

Windows users are having this issue too: <https://answers.atlassian.com/questions/38380806>

Looks like Atlassian changed something about the [id.atlassian.com](http://id.atlassian.com) page that breaks registration.


author: Jason Steele
body: I've created a support ticket <https://support.atlassian.com/servicedesk/customer/portal/1/STSP-4281>

comments: author: Seth
body: Support tickets aren't public, so let us know the outcome of it.


author: Jason Steele
body: The issue should now be resolved. (Check the Update and comments in OP)


author: Jason Steele
body: I also have this problem with SourceTree for Windows version 1.8.3.


author: jinwei lin
body: I have same problem.


author: Jonathan Smith
body: Exactly the same issue here. Tried downloading again and re-installing. Presumably the problem is on their website side.

comments: author: Alessandro
body: Hi Jonathan, I have the same issue. If i reinstall, probably i am going to lose my settings. Did it happened to you?


author: Alessandro
body: -ed


author: Jonathan Smith
body: I would assume so but since I can't get through this stage I can't get Sourcetree open to see what settings are there :smile:


author: Andrew Alcock
body: @Alessandro - The update keeps the settings, but deleting the existing config (eg in Libraries/Application Support/SourceTree) will lose your settings


author: Andrew Zoltay
body: Same deal for me. Maybe it's something in the name. :wink:


author: Eric Feigenson
body: Eight months later... and I'm having the exact same problem, upgrading from 2.1 to 2.2.3 (I think) with Mac 10.11.6. Can't access Jason's ticket, so I'll guess I'll create a new one.

Update: Never mind... I deleted my \~/Library/Application Support/SourceTree folder, logged out and back in via the SourceTree application, and it says it completed my registration :smile:


author: makerdude
body: Same problem here.


author: Jason Steele
body: Got a response from Atlassian saying that it has been fixed


author: hj nuecke
body: It's working again!


author: MaheshDhakad
body: Its working fine now ...

if you have same problem then first uninstall Source tree from your system and again install or follow installation all step .


author: Jason Steele
body: Atlassian have responded to the support ticket to say that their engineers are working on it.


author: Dean Wang
body: same problem.


author: hj nuecke
body: same here; must be a server problem. Hopefully they'll wake up soon :wink:

I just saw your update, thank you!  
It is good to know they work on it!


author: kbernage
body: Me too.


author: L Retvari
body: Same here, can't proceed after successful login.


author: Gergely Agoston
body: same issue here


author: Shivaprasad R Badiger
body: same problemo!!!!!!!


author: Jason Steele
body: I've created a support ticket <https://support.atlassian.com/servicedesk/customer/portal/1/STSP-4281>


author: kuno vaik
body: I stay to the old version, same problem


author: MaheshDhakad
body: same with me ...


author: Shiba
body: Me too.


author: wsdflink
body: same problem


author: wangbing
body: same question...


author: Adolphous Navaratnam
body: I've the same problem


author: rasmusbruckner
body: here also