youngmon/atlassian-qna huggingface dataset:
How do I transfer the admin of a board to myself when the original person has left the company?
Asked by Mike Cooper:

The person who created the board no longer works for the company - how do I get the board changed so that it shows me as the admin?


Answers:
author: Dreamsuite Mike
body: Hi Mike,

I think the right thing to do here is to contact <https://trello.com/contact#/>

The support guys are great and will surely be able to help you resolve this.

Other options. If they had an account linked to a company email address, you can re-enable that address in order to log into Trello then change you to admin for workspace and boards. If that person set up automations, you should also be sure to have those transferred.

This is a problem that arises quite frequently. My suggestion to protect from the same thing happening in the future is to have a pooled admin account. Something like trelloadmin@yourcompany.com. That way, if someone leaves, you other members of that email group can still access
Talking about privacy and its lack in Trello
Asked by Liudmila:

I use the Web in a public library, on a computer in that library. When I go to Trello, I type the letter "t" in the line and immediately the URL of Trello comes out, with the last project I worked on on this computer. I click and my Trello account opens, even though I didn't log in or enter a password. Before that, I left the program. It turns out that anyone who types "t" on this computer easily enters my account. I checked it many times, went out and again ... This is not the case with other programs, they are redirected to the password entry page.


Answers:
author: Dreamsuite Mike
body: Hi [@Liudmila](/t5/user/viewprofilepage/user-id/5217694)

Trello isn't unique in this instance. If you log into Gmail on a public computer for example, it will keep you logged in unless you log out...

Using a public PC is always risk as you could be left logged in to something

Some things you can do...

* If you are using Chrome (I'm sure it is available in other browsers too), enable a guest account. [https://support.google.com/chrome/answer/6130773?hl=en-GB\&co=GENIE.Platform%3DAndroid#:\~:text=In%20Guest%20mode%2C%20you%20won,or%20borrowing%20someone%20else's%20computer.](https://support.google.com/chrome/answer/6130773?hl=en-GB&co=GENIE.Platform%3DAndroid#:~:text=In%20Guest%20mode%2C%20you%20won,or%20borrowing%20someone%20else's%20computer.)
* You can go to <https://id.atlassian.com/manage-profile/security/recent-devices> at any time to see the devices you are signed into and sign out of them
* As an extra layer of security, I would recommend switching on 2FA and using an Authenticator app on your phone
Feature request: Clicking on comment field also clicks into editor field
Asked by Cameron Hartman:

Hello,

Apologies if this has already been asked for, but recently the comment field in a new trello card has been updated. Before this update, one click on the comment field would allow you to start typing immediately in the comment field. However, now it requires two clicks in order to start typing anything, likely because of the editor object which now comes up in the comment field.

Would it be possible to have the default click-action move the users cursor into the comment field as before, so they can start typing?

This is an issue because clicking on the comment field only activates the editor object, but when you start typing, it randomly starts editing some other field in the card.

Any feedback would be greatly appreciate.


Answers:
author: Dreamsuite Mike
body: Hi [@Cameron Hartman](/t5/user/viewprofilepage/user-id/5217547)

I'm not seeing what you are seeing:

![ezgif.com-video-to-gif (1).gif](https://community.atlassian.com/t5/image/serverpage/image-id/256871iE3811A4E6EF4E3A5/image-size/large?v=v2&px=999 "ezgif.com-video-to-gif (1).gif")

This was a single click to start editing...

There is one option open to you...Click on the "Share Feedback" button beow the description editor and there is an option to disable the new editor. Once you turn it off in description, you'll have to refresh the page to have it removed from comments.

![Screenshot 2023-05-04 154547.png](https://community.atlassian.com/t5/image/serverpage/image-id/256872iCF957BC867F3FFD9/image-size/large?v=v2&px=999 "Screenshot 2023-05-04 154547.png")

comments: author: Cameron Hartman
body: Hello Mike,

Thank you for the speedy reply. Seems turning the editor on and off and then restarting the app fixed it for me.

Apologies for the false report.

I appreciate the help.

Best,

Cameron
Multi-Board guest
Asked by ?????????? ?????????:

Dear all, I am a bit lost in the concept of the multi-board guests.

The plan is to get Premium for 2 administrators of the project and invite the rest of the team as guests to one board, which we will be using.

But as far as I understand, guests can see only 1 board for free.

What if they also use Trello for other projects of other companies and will be involved in more then 1 board without me even knowing about that?   
Will I then have to pay for them?

Thanks in advance.


Answers:
author: Dreamsuite Mike
body: This is on a per-workspace basis so if they are working on other projects in other workspaces, it won't be your project workspace wont be charged.

If this is the model you are working on and you are responsible for the Trello workspace, I would propose that you have a workspace per project
scroll bar all the way right and won't move left
Asked by gloribeth gomez:

The scroll bar is all the way right and won't move left. Cleared caches, tried several different browsers.


Answers:
author: Dreamsuite Mike
body: Hi,

I didn't want this sitting here without having an answer but I haven't managed to recreate the issue you have.

Are you able to share a screenshot to see if there are any clues with how the board is?

I would advise to contact Trello Support, they are really amazing and you can grant them temporary access to your board so they can find an answer

<https://trello.com/contact>
I forgot to cancel the subscription, today I was charged the fee, can you refund?
Asked by Xinjuan Liu:

I forgot to cancel the subscription, today I was charged the annual fee, can you refund it because I don't use the software? I need the money. Thanks so much for your help.


Answers:
author: Michael Herbst
body: Hi [@Xinjuan Liu](/t5/user/viewprofilepage/user-id/5217264) ,

I can understand the frustration of unexpected subscription charges. If you're looking for a solution to prevent such situations in the future, you might want to check out a tool called [SubCompass](https://subcompass.com/). It's designed to help you manage your company's software subscriptions effectively and avoid unnecessary expenses.

With SubCompass, you can keep track of all your company's subscriptions in one place, set reminders for renewal dates, and even receive usage reports to determine if a subscription is worth keeping. It's a great way to ensure you're only paying for the software you actually use.

I hope this helps, and best of luck with your refund request!


author: Tansu Akdeniz
body: Hi [@Xinjuan Liu](/t5/user/viewprofilepage/user-id/5217264)

Welcome to the community.

I am not sure about it since you passed the trial period. It is better to create a [support ticket](https://trello.com/contact#/).
How many members can be added to workspaces and boards when I have a premium account?
Asked by Marco Salazar Aedo:

Hello, please help me to solve the following questions.

How many members can be added to workspaces and boards when I have a premium account?  
Are all member statuses paid members, or only those who have editing permissions?

Thank you very much to the community


Answers:
author: Dreamsuite Mike
body: This will help you:

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

In a nutshell:

* Every workspace member is billable
* Every member who is on 1 or more board is billable (multi-board guests)
* Every member who is only on 1 board is free (single-board guest)
Automate setting due date for a checklist item
Asked by Pedro Echavarria:

Hi there folks - looking for an automation to automate the adding of due dates / times to my checklist items, similar to what I've set up in my cards across my boards. Have been scouring several boards but found no solution to this.

**What I have right now for my cards:**

"when I enter a card name containing a date, set start on the date, and set due on the date and remove the matched text""

**What I want for my checklist items**:

"when I enter a **checklist item** containing a date set due on the date and remove the matched text""


Answers:
author: Vongsawat
body: Tried mucking about and surprisingly this solution seems to work:
> when an item not starting with "!" is added to a checklist, find a card with link "<https://trello.com/c/xxxxxxx/>", rename the card to "{checklistitemname}", and set the card's description to "{triggercardlink}"

Then have the specified card on its own board with the following rule
> when I enter a card name containing a date, find a card with link "{carddescription}", remove item "{triggercarddescription}", and add item "!{textbeforematch} {textaftermatch}" to checklist "{\*}"

Some of the limitations that you might be able to fix with some tweaking:

* The specified card is on its own board due to the fact that the second rule can't be filtered to only affect the one card. Also so you don't have this seemingly randomly named card on your board
* The checklist item utilizes a "!" to ensure the rules don't infinitely chain in to each other, as Butler cannot discern between user actions and Butler actions. You could alternatively set it to only detect items that start with ! and then remove the !, or figure out some alternate way to detect the difference between the initial item and the final item. Perhaps if you only enter the date in a certain format you could have it only trigger if it sees a recognizable portion of that format?
* The rules as is don't recognize which checklist its pulling from, defaults to the first checklist it finds. Possible alternate solution is to additional store the {checklistname}/{triggerchecklistname} to pinpoint where to "add item"? Or if you have a limited number of checklist names, have multiple sets of these rules that each point to a different specific card. That way you can "add item" to a checklist by name.

comments: author: Pedro Echavarria
body: Thanks for the input.... seems a bit complex to me... can you think of an easier way?


author: Dreamsuite Mike
body: ? ?


author: Dreamsuite Mike
body: Theoretically you could create this via automations but you may need quite a lot of em...  

I'll give an example:

```
when an item containing "Next Monday" is added to checklist "{checklistname}", remove item "{checklistitemname}", add item "{textbeforematch} {textaftermatch}" to checklist "{checklistname}", and set the item due the next monday
```

![ezgif.com-video-to-gif.gif](https://community.atlassian.com/t5/image/serverpage/image-id/256647iDFB7EC2EA6BA5780/image-size/large?v=v2&px=999 "ezgif.com-video-to-gif.gif")


Tags: checklist
Automation card cover colour
Asked by Miriam Garcia Armesto:

How can I create automation for adding one colour to the cover of all cards in a specific list?


Answers:
author: Dreamsuite Mike
body: I wish automation handled card covers, at least the built in colour but it doesn't. I found a bit of a lame hack though, you are welcome to use.

First I google the block colour I want. This time the link is here:

<https://content.clipchamp.com/content-repo/content/previews/cc_i507bdbb.jpg?1654741710825>

Then I have an automation that says (for example),

```
When a card is added to list [enter your list name here], add link "https://content.clipchamp.com/content-repo/content/previews/cc_i507bdbb.jpg?1654741710825"
```

comments: author: Dreamsuite Mike
body: ![ezgif-2-82c77f9dad.gif](https://community.atlassian.com/t5/image/serverpage/image-id/256619iB73D4FEA35254D5B/image-size/large?v=v2&px=999 "ezgif-2-82c77f9dad.gif")


author: milynnus
body: [@Miriam Garcia Armesto](/t5/user/viewprofilepage/user-id/5217017)

Setting of card coloured cover can be done via api using a http request
weekly memo
Asked by Ioannis Alexis:

Is there a way to sent a weekly memo to all the partners on the trello board on what needs to be done until Friday?

Ok we have the cards but I need to sent a memo each Monday to everyone on what is left behind where he/she needs to put his/her attention.


Answers:
author: Luciana Munhoz
body: Hi Ioannis! Hope you're doing well!

You could explore Trello Automation to set some reports. :)  
Depending on what you need, there are some alternatives that you could try. I'm giving you 2 examples here using scheduled automation and due dates automation.  

To do so, you will need to go to the Automation button on your board \> rules.

For Schedule reports - For example, you can create a scheduled automation to send an email every Monday to every member of the board with the all cards due in less than 5 (or 7) days.

For due date automation - Another option is to create a rule that when a card has its due date close, it will send an email message to the card members (or everyone on the board). For example:

on the monday of the week a card is due, send an email notification to every member on the card with subject "Report" and message "{cardname} is due this {{cardduedate}}"

You can have additional about this in the following articles:  
<https://support.atlassian.com/trello/docs/creating-reports-with-butler/>  
<https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/>  
<https://support.atlassian.com/trello/docs/butler-variables/>  

Hope that helps! :)

comments: author: Ioannis Alexis
body: I need a memo that has nothing to do with the cards. I want to pass a different message each week to the members of the board


author: Luciana Munhoz
body: Hi Ioannis! Sorry to hear that that is now exactly what you are looking for! :(  
Natively Trello has those customized reports I mentioned, but not something like a memo in the way you need.   
You may find something in the 3rd party Power-ups, although I'm not sure if there is one like that. But you can export the possibilities here and see if there's one that may suit what you need: <https://trello.com/power-ups/category/analytics-reporting>
Too many cards showing
Asked by Lisbeth S?rresiig Alling:

My Trello board is showing too many cards at the time.  
This happens++only in the app++ , and not when I open Trello in the browser.  
Does anyone know how to fix this?  

![Sk?rmbillede 2023-05-11 kl. 08.11.51.png](/t5/image/serverpage/image-id/256530iFE15512FB9FE0719/image-size/large?v=v2&px=999 "Sk?rmbillede 2023-05-11 kl. 08.11.51.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Lisbeth S?rresiig Alling](/t5/user/viewprofilepage/user-id/5216680) and welcome to the community,

Can you change a theme (e.g. choose Original Theme) in the theme chooser next to your profile and let me know if that resolved your issue?

comments: author: Lisbeth S?rresiig Alling
body: Yes, it works!  
Thank you so much!
Why have some jpg attachments disappeared from Trello cards and been replaced by colored squares?
Asked by CJD:

Many of my jpg attachments have been replaced by colored boxes and when I click on them, the photos do not open. They seem to have vanished. It's happening on all my boards in both free and paid workspaces. There isn't any correlation, such as file size or the date originally added to Trello, between the ones that have disappeared. It's very random. Below is a screenshot of part of the attachments section of a card. There should be photos where the brown and green boxes are. I am the only member of some of the boards so it's not because someone else has done something to the photos. I'm using Safari on two different iMacs. I'm also having a similar problem with the Trello app on an iPhone (thumbnails are visible on iPhone rather than colored squares, but photos don't load when I click on the thumbnail.)

![Trello jpg attachments not visible and don't open.png](https://community.atlassian.com/t5/image/serverpage/image-id/256446iF12864CC68542E1C/image-size/large?v=v2&px=999 "Trello jpg attachments not visible and don't open.png")


Answers:
author: Dreamsuite Mike
body: I don't use Apple so can't help too much but I want to help if I can.

Firstly, I recommend using a non-Apple browser (chrome would work)

If you are still having this problem, I recommend you contact Trello Support, who are excellent:

<https://trello.com/contact>

comments: author: CJD
body: Thanks for the suggestion. Unfortunately, I'm having the same problem with Chrome. Perhaps I will have to try contacting Trello support eventually. Thanks for trying to help.
Check lists are not showing up on Home page of premium account.
Asked by Robert Collesano:

I am using a trial of premium and checklist items are not showing up on my Trello Home Page. Please advise.


Answers:
author: Theodoro Reato
body: Hi Robert,

Welcome to the community,

You need to be a member of these checklists and its required a due date, could you check this information?

Beyond that, we would need examples, so it'll be easier to handle your request on a ticket, can you open if needed at [www.trello.com/contact](http://www.trello.com/contact)?

comments: author: Robert Collesano
body: Am I member automatically of a checklist that is in a list that I started in a board that I set-up?


author: Theodoro Reato
body: Hi again,

No, you need to assign yourself to the checklist item to be a member of it! Advanced checklist is part of our Standard or above plans.
creating automation that links a subtask card to a main card automatically
Asked by Jason knight:

hi,

i'm trying to find an automation path that will create a subtask card on a different board that is triggered buy a certain word being added as a checklist item. and then create a button or a rule that after that subtask card is complete it would check off that checkbox that triggered the subtask card to be made.

thanks for your time.


Answers:
author: Dreamsuite Mike
body: Hello [@Jason knight](/t5/user/viewprofilepage/user-id/5216129)

```
When an item containing [your keyword] is added to Checklist "[Checklist name], convert the item into a linked card in list {triggercardlistname} and move the card to list [your list on other board] on board [other board name]
```

comments: author: Jason knight
body: what category is the action "convert the item into a linked card" under. i can't find that action. do you mind dumbing it down for me a bit lol. I'm a bit new here.


author: Jason knight
body: i found the convert area but i'm still not sure how to automate it to check off the checklist box on the original card when the subtask card in complete


author: Dreamsuite Mike
body: On the board you move the card to, use.

"When s due date is marked complete, find the first card looked in attachments and check the item {triggercardlink}


author: Jason knight
body: where do i find the action " find the first card looked in attachments and check the item {triggercardlink}" ?


author: Dreamsuite Mike
body: Find the first card linked in attachments is in Cascade and the check item action is in Checklists
Can I pay for 5 premium accounts and another 40 users can be using it for free?
Asked by Jo?o Leccas:

I have 5 managers that must use Trello, so if I pay for the premium version for them, can my other co-workers use it for free and without breaking any laws and with some limitations?


Answers:
author: Dreamsuite Mike
body: You can use the Trello licensing model to your advantage **if** you only need the other 40 users to work on a single board

In Trello, you have:

1. workspace members, these are billed at the full rate and have access to the workspace and boards that are workspace visible
2. workspace guests, these are people who are members of boards but not of the workspace. they can only see the board they are members of
   1. Single board guests, these are members of a single board in the workspace and are free
   2. Multi board guests, these are members of more than one board but not workspace members. They can only see the boards they are members of and these are charged at the same rate as workspace members

You can monitor the numbers by going to the members page, you can see workspace members, multi-board guests and single board guests. If you add a single board guest to another board, Trello will give you a warning that they will be charged before you commit. Be careful with this if you are paying a yearly subscription because the years subscription for a workspace member or multi-board guest is not reversable once you proceed. Less risk if you are paying monthly
Dashcards on mobile app empty
Asked by PETER FAGLIC:

I am using dashacards, just regular preset type. It looks and works perfect on pc desktop. But on mobile app we can see dashacards and the count is correct but when I open dashacard on mobile I cant see any of the tasks in it.


Answers:
author: Nathan Smith
body: Hey [@PETER FAGLIC](/t5/user/viewprofilepage/user-id/5216462)

Right now, the only Power-Ups available for our mobile apps are the Calendar, Voting, Card Aging, and List Limits Power-Ups. You won't be able to see any information inside your Dashcards as this Power-UP currently isn't available on our Mobile app.

We're planning to bring more Power-Ups to mobile in the future, although we're not able to share an ETA for when specific Power-Ups will be available.

I'll let our team know that you're interested in seeing more Power-Ups come to the mobile apps though!

comments: author: PETER FAGLIC
body: Thank you for clarification Nathan. Will it work on ipad?


author: Nathan Smith
body: Hey [@PETER FAGLIC](/t5/user/viewprofilepage/user-id/5216462) ,

If you're going through our app on our iPad you'll also have the same experience but if you were to go through a web browser instead to get to Trello from your iPad you'd be able to use your Dashcards without any issues.


author: Bear Humphreys
body: Liked the question, didn't like the answer! It's a shame, because on the go summaries instead of actual work on the boards are what dashcards are really good at.  

Patience then, as with many of my Trello feature wishes. ;)


author: Michelle Clayton Wood
body: Dash cards are such a great feature but a large amount of our team only use Trello on mobile devices or tablets. Can the addition of this powerup on mobile devices and the app be escalated or prioritised at all?


author: Aprille Diaz
body: Yes, please - I vote for Dashcards on Mobile!

Currently I have a workaround by adding the card link in the description so my in-field guys can access the browser version easier - but it is still and extra step.
why can i not see the butler button on my board
Asked by Jason knight:

I cant see the butler button on my boards. i even searched butler in my powerup search and it wouldnt come up.


Answers:
author: Laura Jim?nez
body: The Butler button is now called "Automation", I'm not sure if that's what you meant but I hope it helps!

![trello_automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/256432i24553776E73E02AF/image-dimensions/408x209?v=v2 "trello_automation.png")