youngmon/atlassian-qna huggingface dataset:
How do I see done/closed Issue on my Advanced Plan?
Asked by Guy Shimoni:

Hi

I have a few issues, 4 Done, on my board, which are the issue source for my plan, that are in status- done- are showing up on my board (attachment 1) but are not showing up on my plan (Attchment2)?

I tried moving them, on my board, from Done column to another column- this didn't fix the problem.

Any Help


Answers:
author: Elad Ben-Noam
body: Hi [@Guy Shimoni](/t5/user/viewprofilepage/user-id/3663796) ,

On the plan configuration, go to "issue sources" tab and you'll find a field "Completed issues" where you can choose how long any completed issues in Jira will remain in your plan.

change to 100 / 364 / 1000 , and you'll see your issues.

![completedIssues.png](https://community.atlassian.com/t5/image/serverpage/image-id/105410i34A7E78D4E1A991F/image-size/large?v=v2&px=999 "completedIssues.png")

Thanks,

Elad.

comments: author: Konstantin Cherkas
body: I set up the "Include completed issues" parameter for 1000 days, but completed issues are missing in the plan. We are using Jira Server.


Tags: advanced-roadmaps

cloud
What are the issue types that are automatically added with Portfolio (Advanced Roadmaps)
Asked by Jeremy Schrecengost:

I am going through an issue type clean up in our JIRA instance and we recently purchased Portfolio. I wanted to make sure I was not deleting any unused issue types (that have not tickets) that are required by Portfolio but I cannot find that in the documentation


Answers:
author: Joseph Chung Yin
body: [@Jeremy Schrecengost](/t5/user/viewprofilepage/user-id/652255) - As long as you don't delete EPIC, Story, Task, and Subtask, then you should be safe. In regards to Jira issue types, there are two major issue type categories: Standard and Subtask. Portfolio provides the functionality of creating hierarchy aboves EPIC for rollup.

When you delete issue types in your env, you just need to pay attention on what existing issue types are being used by your users.

Best, Joseph

comments: author: Jeremy Schrecengost
body: Is there any documentation on this? I know that many large plug-ins create ticket types that will cause issues if removed (X-Ray)


Tags: advanced-roadmaps

server
Are there detailed steps/set-up recommendations to set-up a multi-team advanced roadmap?
Asked by Cody Mages:

As described above, I'm looking to find a combination of tools (labels, initiatives etc) in Advanced Roadmaps that allows me to bring in Epics from many different teams and organize them based on being parts of the same project. Ideally, would like to see; top-level issue type that groups all the epics (one epic per team), each epic able to expand down and reveal all user stories, and user stories able to expand to sub-tasks.

We currently use an island Jira project as the place we create host epics for these types of projects but have just linked all epics to this one in the past. Evidently, with the advanced roadmaps, we're hoping to be able to have an overview of an initiative and asses each teams contribution (progress, issues per team etc).


Answers:
author: Jira Guru
body: also, check out this link:

<https://community.atlassian.com/t5/Advanced-Roadmaps-articles/3-short-videos-to-help-you-get-started-with-Advanced-Roadmaps/ba-p/1439078>

and please note that Advanced Roadmaps is available with Jira Cloud Premium only

and for Jira Cloud Standard, only Roadmaps is available.


author: Jira Guru
body: Hi Cody,

Hope this helps.

Documentation with step by step instructions:

<https://confluence.atlassian.com/advancedroadmapscloud/getting-started-998650919.html>

upcoming webinar:

How to take advantage of the new Advanced Roadmaps experience and Jira Software Premium {#toc-hId--1325897894}
--------------------------------------------------------------------------------------------------------------

We recently introduced significant changes to the Advanced Roadmaps (formerly Portfolio) experience. You also now have access to several new Premium features, like automation, project archiving, Admin Insights, and more with Jira Software Premium. During this webinar we'll walk through best practices with the new Advanced Roadmaps experience and demo other Premium features you can take advantage of today.

<https://www.atlassian.com/webinars/software/advanced-roadmaps-and-premium>

Recorded webinar:

The full overview: Roadmaps in Jira Software {#toc-hId-1161614939}
------------------------------------------------------------------

Roadmaps are increasingly a core part of Jira Software's promise to help you plan, track, release and report on your work. Join this webinar to get a sneak peak at our upcoming new roadmapping features in Jira Software Cloud, including roadmaps in classic projects and Advanced Roadmaps in Jira Software Premium.

<https://www.atlassian.com/webinars/software/roadmaps-in-jira-software>


Tags: advanced-roadmaps

cloud

jira-software
Only one release is shown in release column
Asked by Mais:

Is it possible to show multiple releases assigned to an issue in the release column of a plan? Currently it only shows one entry and to see the other ones you need to click on the cell and check in the drop down of possible releases which are already selected.

![grafik.png](/t5/image/serverpage/image-id/105060i0011C6BA513B0007/image-size/large?v=v2&px=999 "grafik.png")


Answers:
author: Elad Ben-Noam
body: [@Mais](/t5/user/viewprofilepage/user-id/3607657) [@Matt Wakeman](/t5/user/viewprofilepage/user-id/4024655)

You can vote here to promote this subject:

<https://jira.atlassian.com/browse/JPOSERVER-1931>


author: Matt Wakeman
body: I have the same requirement.

We have a platform release and a product release. Both of which we'd like to have visible in the Roadmap.


Tags: advanced-roadmaps
I need to change the quarters in the JIRA next gen roadmap, our Q1 starts in April
Asked by Zahra Murji:

Our Q1 starts in April so I need to be able to change the quarters in the JIRA roadmap function.


Answers:
author: Ste Wright
body: Hi [@Zahra Murji](/t5/user/viewprofilepage/user-id/4032306)

At present, this isn't possible. Quarters are set to match the calendar year.

Although these aren't listed as Q1, Q2, etc - if your Q1 starts in April, doesn't it still match the calendar year quarter segments?

Or it looks like this suggested feature - [JSWCLOUD-18385](https://jira.atlassian.com/browse/JSWCLOUD-18385) - covers the need to flex the months related to each quarter. You could vote for this issue and follow it to see if it gets implemented.

Ste

comments: author: Henson Tan
body: It seems like 18385 is what we need. Have made a comment there


Tags: advanced-roadmaps

cloud
Not able to add license
Asked by Justin Morgan:

I installed the addon but part way thru the process to add the license I hit cancel. Now I am unable to add the license key. The buy button doesnt work. The expanded panel does not show anything and only expanses part way. I am unable to remove this addon. I went in and manually uninstalled the addon jar file but when I went thru install process again and used the trial license it seemed to work then I get back to the same status of a broken addon.

Do I need completely delete and recreate the database?


Answers:
author: Diego
body: Hello [@Justin Morgan](/t5/user/viewprofilepage/user-id/4026594) !

After reading your situation, I believe that there is a chance of the plugin installation data being corrupted in the database itself.

Since you were able to reinstall the addon, there is a chance that wiping the plugin cache might solve the issue. You can take a look at how to do it here:
> * [++***\[Confluence Server\] How to clear Confluence plugins cache***++](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

Please, keep in mind that this procedure requires you to restart the instance. Scheduling some downtime for Confluence is advisable.

Now, if the above does not solve the situation, we can try looking into the database itself. While wiping the database and recreating it from the ground might work, we have a procedure that looks into this situation. What we will need to do is manually remove the plugin data from the database.

You can check this documentation about this procedure here:
> * [++***\[Confluence Server\] How to manually remove malfunctioning addons***++](https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html)

As stated in the documentation itself, trying this fix on a test instance first would be the best approach. Also, creating a backup of your database is highly advisable. Excerpt from the document:
> *Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.*

Let us hear from you!


Tags: advanced-roadmaps
Is it possible to make the TEAM field into a multi-select?
Asked by NAYANA:

We have a use case where issues created must be associated to teams impacted and the teams engaged to work on it.

Is it possible to assign multiple teams and or have another custom field to do the same?


Answers:
author: Angi Hast
body: This seems like a field that should definitely be multi-select. It seems the higher in the hierarchy the more likely this option would be needed. Can we submit this as a enhancement?

comments: author: Ste Wright
body: Hi [@Angi Hast](/t5/user/viewprofilepage/user-id/5274212)

There are suggestions for this, check out [JSWCLOUD-19633](https://jira.atlassian.com/browse/JSWCLOUD-19633) / [JPOSERVER-1725](https://jira.atlassian.com/browse/JPOSERVER-1725)

Ste


author: Ste Wright
body: Hi [@NAYANA](/t5/user/viewprofilepage/user-id/3610097)

The Teams field itself can only be single-choice. There are suggestions to change this - see: [JSWCLOUD-19633](https://jira.atlassian.com/browse/JSWCLOUD-19633) / [JPOSERVER-1725](https://jira.atlassian.com/browse/JPOSERVER-1725)

You could create custom fields to visualise the other teams - such as:

* **Group Picker (multiple groups):** This would require you to replicate the teams as user groups
* **Select List (multiple choices):** This would be a set list of team names

...but these are not going to be related to the actual Teams listed in Advanced Roadmaps.

---------------

If listing the teams using other custom fields isn't sufficient, what are the specifics of the use case here?

There might be other options which we can suggest if you can provide an example and more information about your general work structure :)

Ste

comments: author: Jenny Castro
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) for Portfolio Management we have the main team developing the solution, but we also want to track the teams contributing as well.

We already have Squad fields for this, but we would much rather prefer to use the Advanced Roadmaps Share Teams. That way we only have to maintain this list in one place, and not require Jira Admin support to do it. To edit the Squads custom field we need an admin to do it.

Thank you,

Jenny


Tags: advanced-roadmaps

multi-select

team
How do I apply the community license to my account?
Asked by Ryan Brown:

I received the confirmation email that our application was approved for a Community License - great! However, the email says I need to "...please visit your account settings to activate your license." I can't find this activation area anywhere - would anyone be able to walk me thru this step by step, thanks!


Answers:
author: Alex W
body: Hi [@Ryan Brown](/t5/user/viewprofilepage/user-id/5518468) - welcome to the Community!

I can see you already resolved this on CA-3011369. Please note that we do not offer support for billing issues in the Community.


Tags: cloud

trello-cloud
Why do jobs keep getting archived?
Asked by Sara Buckenmeyer:

It was a recent one I just moved around. They keep archiving randomly!! Please help. It is really making my job more difficult.


Answers:
author: Gaurav Kataria
body: Maybe you pressed 'c' on your keyboard, which is a shortcut for archiving a card <https://trello.com/shortcuts>


Tags: cloud

trello-cloud
How to create an effective Trello board for cleaning and tasks?
Asked by Lauren Vlasak:

- useful for multiple team members to track what tasks they've done

- daily, weekly, bi weekly, and monthly cleaning tasks

- the tasks are reoccurring and need to be checked off

- I want the task to be re assigned at the beginning of a new week


Answers:
author: Lara
body: Hi Lauren,

Thanks for reaching out!

As a new user, there are a few resources that you may want to check out in order to get the most out of Trello. The first place that I'd suggest is the [Getting Started Guide](https://trello.com/guide), which is a great illustrated how-to guide for getting started with Trello.  

You can also check out our webinars and video tutorials:

* [Trello Webinars](https://trello.com/webinars)
* [Trello Video Tutorials](https://www.youtube.com/playlist?list=PL4H_oPRK80z5Rq0aBNxeeS5sVPyDrNXCh)

Additionally, sometimes one of the best ways to get started with Trello is to see how other people are using it to gain perspective on their own projects. Check out our [Templates](https://trello.com/templates) page, our [Trello Playbooks](https://trello.com/teams) here, and our [blog](http://blog.trello.com/), which covers fun ways that users are making use of Trello's features.

Additionally, see Trello in action with [example use cases](https://trello.com/use-cases) that power productivity.

If you're looking for tailored demonstrations and training, consulting, configuration, and/or custom development, we have [Solution Partners](https://www.atlassian.com/partners) who can help! You can browse the [Atlassian Partner Directory](https://partnerdirectory.atlassian.com/), where you can filter by Trello and your location. Our [Trello community leaders](https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694) may also be able to assist!

If you have any specific questions after reviewing the information above, let us know and we'll be happy to help!

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
Quero faazer o upgrade de plano mas aparece 6 licen?as apenas, isso limita o numero de usuarios?
Asked by Everson Larizza:

Quero fazer o upgrade de plano mas aparece 6 licen?as apenas, isso limita o numero de usu?rios?


Answers:
author: Melo
body: Ol? [@Everson Larizza](/t5/user/viewprofilepage/user-id/5518126), bem vindo a comunidade!

Pelo que entendo, o que voc? est? vendo provavelmente ? o n?mero de usu?rios considerados membros pagos. O Trello cobra por cada usu?rio nesta situa??o. Voc? pode encontrar mais detalhes sobre os planos e como eles s?o cobrados aqui: <https://trello.com/pt-BR/pricing#jExUxZmRaCZiEOJjoddPv,5D16gTEIlzDPJTe81l8if1,3jaFV4aFRGfYowBgrtzGXC>

Espero que ajude.

Obrigado,

Melo


Tags: cloud

trello-cloud
Sou administrador e nao consigo reabrir meu quadro no trello
Asked by Leandro Meireles:

Preciso editar meus quadros e nao consigo reabrir mesmo sendo administrador


Answers:
author: Melo
body: Ol? [@Leandro Meireles](/t5/user/viewprofilepage/user-id/5518116), bem vindo a comunidade!

Voc? poderia compartilhar mais detalhes? Por exemplo, quaisquer mensagens de erro, se voc? conseguia acessar os quadros anteriormente, ou se houve alguma mudan?a na forma como voc? acessa o Trello (como mudan?a de navegador, dispositivo, entre outros).

Obrigado,

Melo
Add collaborator & Administrator
Asked by Dominique CARBON:

Hello,

We haven't exceeded 10 members (5/10 according to the board) but we can't add a collaborator to a board - it is displayed in the membrer list but is not active (it can only be deleted). Can you please help us? Thank you.

Also, how do you assign the role of administrator to another member of staff? Thank you


Answers:
author: Lara
body: Hi Dominique,

Thanks for reaching out!

If the user shows as [deactivated](https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/), as a Workspace admin, you should be able to reactivate the user via the Workspace member's page.

With that said, with Free Workspaces, *all* members are Workspace admins. If you'd like to have more control over who can be an admin and more (<https://support.atlassian.com/trello/docs/workspace-admin-capabilities/>), you'll want to upgrade to a paid plan.

You can view our pricing here <https://trello.com/pricing> and a comparison of our plans here <https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: cloud
comment supprimer l'acc?s ? un des membres du tableau trello?
Asked by gmaom7:

Comment supprimer l'acc?s au tableau Trello d'un des membres ?

Merci,

cordialement,

N.D


Answers:
author: Suzie M
body: Hi there, welcome to the Community!

I understand that you're looking to remove board access for a member.

You can do so by removing them from the board using these instructions: <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>.

Once they are removed, they won't be able to view or access the board.

Don't hesitate to reach out if we can help with anything else!


Tags: cloud

trello-cloud
K?rty?ra mail k?ld?s
Asked by Jord?n P?ter:

Azt szeretn?m k?rdezni, hogyan tudn?k kirakni egy t?bl?ra gmail gyorsparancsot (a hozz? tart?z? mail c?mmel) an?lk?l, hogy bel?pn?k a k?rty?ba vagy a be?ll?t?s men?be? K?sz?n?m


Answers:
author: Lara
body: > **Translation:** I would like to ask how I can put a gmail shortcut on a board (with the corresponding email address) without entering the card or the settings menu? Thanks

Hi Jord?n,

Thanks for reaching out!

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-448>.

I have also added this ticket as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority. I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of [New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team


Tags: cloud

trello-cloud
How to get a list of all archived items, not limited to 50 items but ALL?
Asked by Nupur Gupta:

Dear Community Members,

I am trying to retrieve a list of all archived items from a board. With the current options of going to archived items and filtering by [@Name](/t5/user/viewprofilepage/user-id/60706) and other filters, the list if not complete and has a limitation of 50 items. I would like to get a full list of all archived items. Kindly help!

Thank you


Answers:
author: Hannah Humbert - Simpla Workflows
body: Go to <https://trello.com/search?q=is:archived%20board:{board> name}


author: Rasmus Wulff Jensen
body: While not its primary function, this tool can list all archived items: <https://trellotools.azurewebsites.net/BatchArchive>

![11 18_10_57.png](https://community.atlassian.com/t5/image/serverpage/image-id/329218i26E9663DF59F1BCF/image-size/large?v=v2&px=999 "11 18_10_57.png")

But more general: What is your specific wish to gather from the lists?  
(I'm the developer of the above tool so filtering and more could be easily added if need be)


Tags: cloud

trello-cloud
Wrong workspace is paid account
Asked by Angela:

Hi, I need to move my paid account to a different workspace. How do I move the 'paid account' to a different workspace set up? (I have two workspaces, the wrong one has the payment associated)

Thank you.


Answers:
author: Peter Van de Voorde
body: Hi [@Angela](/t5/user/viewprofilepage/user-id/5517965) ,  

Welcome to the Atlassian Community.   

This is something you'll need to ask the Trello Support team, you can reach them by creating an issue at the bottom of this page: <https://trello.com/contact>  

Cheers,

Peter

comments: author: Angela
body: Thank you! Let me give that a try. Appreciated.


Tags: cloud

trello-cloud
Hello! I really hope that you answer me. I want only print lists.
Asked by Kristina Rosenberg Mejlby:

Hello, I want ONLY print the front of the board, only all my lists. Is it possible? Sincerely Kristina.


Answers:
author: Alex W
body: Hi [@Kristina Rosenberg Mejlby](/t5/user/viewprofilepage/user-id/5517833),

Because we built Trello to be a next-generation web and mobile application, it doesn't have very robust built-in printing support. While we do offer printing in the app, it's not a heavily focused feature: <https://support.atlassian.com/trello/docs/printing-in-trello/>

However, we are aware of third-party Power-Ups that allow for some more customisable printing from Trello, which you may want to check out: <https://trello.com/power-ups/search?q=print>


Tags: cloud

trello-cloud
O que aconteceu com o TRELLO?
Asked by Simara Coelho Alves dos Santos:

Sumiram todos os meus cards. Pode recuperar?


Answers:
author: Mutya A
body: > Translation:
>
> All my cards are gone. Can you recover?

Hi Simara,

Right now, we cannot recover lost data but we'd be happy to provide some workarounds or questions for you to troubleshoot:

* Did you check if you are in the right Workspace? To check your boards, you can go here: <https://trello.com/u/me/boards> - you might find your cards there  

* If you can see the boards but not the cards, you can check for recent activity on a board. The first way is to open [the Board Menu](https://support.atlassian.com/trello/docs/the-board-menu/) and scroll down to the activity section. Activity shows all of the available logged actions all members have recently made on the board. Select the Activity header directly to filter the log by Comments.   

* If you can't find the board, check for your emails if you have received a notification from Trello if you have been removed from a board.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Gmail add-on Something Went Wrong
Asked by Julie Berriot:

Hello

when installing the chrome Gmail add-on it returns the following error

Gmail add-on Something Went Wrong

I ran several install / un Install

Is this still linked t the pending dev from Gmail you were mentioning in 2023 or might it be related to another bug source?

Thanks

Julie


Answers:
author: Mutya A
body: Hi Julie,

We do have an existing bug ticket about the lack of confirmation message when authenticating with the Gmail add-on here: <https://jira.atlassian.com/browse/TRELLO-150>

But it looks like this is not related to what you're experiencing as I can see that you still haven't had Trello for Gmail installed in your Trello account.

I would suggest to install it again using this link: <https://trello.com/power-ups/6052d16c340ed23e9da083ed/gmail> and configure it.

But first, I would recommend that you clear your cache first or login to your Gmail using incognito mode. For more troubleshooting tips: <https://support.atlassian.com/trello/docs/troubleshooting->browser-issues-with-trello

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud