youngmon/atlassian-qna huggingface dataset:
Disable required vote description
Asked by Martijn ten Caat:

Hi there, I want users to be able to votes for an idea on our project. So I used the field type **Votes** , when adding a vote Jira asks for a **Description**, I don'n want that, I want users to just say "Yes, I want this" without having the hassle to make a reason.


Answers:
author: Nick H
body: Hi [@Martijn ten Caat](/t5/user/viewprofilepage/user-id/4665932) ,

Thanks for your feedback, we'll be sure to share it with engineering. Feel free to share it as well within your JPD under the **Give feedback** tab.

As for some sort of a workaround (since required-description part of the vote field option cannot currently be disabled), you could create some sort of reaction field where users can provide a thumbs up, thumbs down, etc. with just a click of a button. This is somewhat similar to the vote option provided with Jira and JSM:

![react1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/306671i072B4975671677AC/image-size/large?v=v2&px=999 "react1.jpg")


Tags: votes
Is there a way to 'Save as timeline'
Asked by Tere Pile:

Is save as timeline an item in consideration? I have found, you start w/a list but timeline is really the right option, so rather than starting clean, at least select timeline, and 1st screen is setting the date fields. Just a thought unless anyone has other creative work arounds


Answers:
author: Amina Bouabdallah
body: hey Tere! what problem are you hoping to solve with the suggested "save as timeline" ? not sure I am getting the gist of what is confusing or unclear.

Thanks a lot!

Amina, JPD PM
Labels Bug?
Asked by Kevin Arvey:

I am noticing in Jira Product Discovery that after I added initial label options for the Labels field that I now can no longer add more fields or delete existing fields. Is this a known limitation or are there instructions to adjust settings to allow for these basic changes? I can add options and edit options for some other fields but Labels is one I cannot.


Answers:
author: Hermance NDounga
body: Hello Kevin,

Do you mean that you cannot add more labels via this panel? ![Screenshot 2024-02-14 at 19.13.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/306417iE23E3524D1ED466C/image-dimensions/247x299?v=v2 "Screenshot 2024-02-14 at 19.13.14.png")

If it's the case, it is an expected behaviour. Labels field works a bit differently than other select/multi-select fields. To create new options, you need to add them inline, directly from the idea or the list view

![Screenshot 2024-02-14 at 19.17.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/306419i4BC0AF12B8E72268/image-dimensions/180x153?v=v2 "Screenshot 2024-02-14 at 19.17.31.png")

Please let me know if you can also not add new labels this way.   
We are aware this behavior is not optimal, and we will explore how to improve label fields.

Cheers,

Hermance


author: Kevin Arvey
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) Thank you for the explanation! Yes, its inconvenient but workable as is. I just needed to know where to go. How do I edit existing Labels then too?

comments: author: Hermance NDounga
body: You cannot edit *the string of text*of a label, you can only create new ones and delete old ones.

When you click on the label option you can only edit its formatting.


author: Tere Pile
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) I may need more coffee, so I'm clear - create in line, delete in line from an idea, but managing the field definitions (edit text, delete a label, or create new) is not an option at this time. correct? (yuck)

As a use case note: we're 'moving items' and creating new ones, so lesson leaned, delete labels before moving at this point. :)


author: karim -Atlassway-
body: Hi [@Kevin Arvey](/t5/user/viewprofilepage/user-id/2811328) ,

Using [Colored Label Manager](https://marketplace.atlassian.com/apps/1232559?tab=overview&hosting=cloud) you can define your labels, cleanup and organize them quickly with bulk powerful functionality .

![media2 v2.png](https://community.atlassian.com/t5/image/serverpage/image-id/295958i49E947438498E96C/image-size/large?v=v2&px=999 "media2 v2.png")

More functionality that can help you get the job done.

1. Visualize your labels with at-a-glance quickness to save time and avoid mistake - Make your issues more colorful

2. Edit, rename merge and delete duplicate, misspelled or wrong labels without having to go through each issue

Cheers

Karim from Atlassway Team


author: Tere Pile
body: noticed same this morning


Tags: label
Create a View for feature requests WITHOUT a linked delivery ticket
Asked by Blake Falanga:

Hi, I am trying to create a view of JPD tickets that do not have a delivery ticket associated with them.

When I filter on Delivery Progress or Delivery Status, even though I have linked delivery tickets, those are showing in the filter settings when I select Delivery Progress 'has no linked delivery tickets' or Delivery Status 'has no linked delivery tickets'.

Has anyone else run into this issue and have a solution?


Answers:
author: Chris Timms
body: Hi [@Blake Falanga](/t5/user/viewprofilepage/user-id/3896788)

Adding Delivery Progress \> Has no delivery tickets should mean you end up with a view for all ideas that have no associated delivery issues.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/306313i14ADB28B6FC04F9F/image-size/large?v=v2&px=999 "1.png")

Regards,

- C

comments: author: Hermance NDounga
body: [@Blake Falanga](/t5/user/viewprofilepage/user-id/3896788) If what Chris proposes *also* returns tickets that have linked delivery tickets that's definitely a bug. If it's the case, can you please open a support ticket via support.atlassian.com/contact ?


author: Tom Haapanen
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) it does work for us ... I don't know what the difference is, though.


author: Tom Haapanen
body: We use "Delivery Status has no linked delivery tickets" (plus Roadmap and Status filters) and it only shows the ideas without a delivery ticket. So, it should work for you, too.

Add the Delivery Status as a column and check to make sure that it's what you expect it to be. I think that'd be the most likely issue for the tickets not getting filtered.
Is it possible not set start dates when creating or connecting Atlas projects?
Asked by barellano:

In our project we have epics in Jira Software that do not yet have a start date and due date set - meaning they are not defined.

When we create a project in Atlas, a start date is completed by default, it does not allow us to leave this field empty. In this example: Start date was the day when we created the project(November 8, 2023).

When we want to connect a epic without start date and due date with an Atlas project, By default, the start date of the project in Atlas is synchronized as the start date and target date in the epic.

![Captura de pantalla 2024-02-13 a la(s) 20.29.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/306246iA4D02ACD34BDB327/image-size/large?v=v2&px=999 "Captura de pantalla 2024-02-13 a la(s) 20.29.18.png")

What we require is that when the start date is set in the epic, these fields are also synchronized in Atlas, not before.

Is it possible to configure Atlas so that when we synchronize Atlas with Jira Software it allows us to synchronize with the empty fields (start date and due date) of the epic as option?


Answers:
author: Hermance NDounga
body: Hi [@barellano](/t5/user/viewprofilepage/user-id/5415604)

I'd suggest that you ask this question or on the Jira Software group: [https://community.atlassian.com/t5/Jira-Software/ct-p/jira](https://community.atlassian.com/t5/Jira-Software/ct-p/jira?)

or on the Atlas group : <https://community.atlassian.com/t5/Atlas/ct-p/atlas>

This group is about Jira Product Discovery, which is a different product

Cheers,

Hermance


Tags: due-date

start-date
Trying to have a field/column showing schedule variance
Asked by Jason.Huffman:

Hi there. I would like to have a field/column that shows the variance between 2 other fields/columns we have on our JPD board. One column states the planned project completion month per our annual planning process. Another column states the month that the project is currently expected to complete. Is there a way that I can use a custom formula to express the difference between those 2 things? Right now it seems like the custom formula does not allow for that, but I am not sure. Thanks! -Jason


Answers:
author: Hermance NDounga
body: Hi Jason,

It is not something that can be done today using custom formulas in Jira Product Discovery.

However to track estimated dates and actual delivery dates, I would suggest to take a look at Atlas: [https://www.atlassian.com/software/atlas](https://www.atlassian.com/software/atlas?)

As you can see on the front page, this tool is really *made for*tracking project due dates, and give you in a glance the ones that are on track off track based on the original estimation.

I think your use case is fully covered in the Free plan, and we are planning an integration between Atlas and Jira Product Discovery later this year :)

I hope it helps,   
Cheers,

Hermance
Filter is updating view for everyone? How can people filter on their own criteria?
Asked by Jeff Maciorowski:

I am noticing that users are filtering on their own name to see ideas that are assigned to them. When they filter on their own name, it is filtering the main view for everyone. So no people are fighting for their own views. I am not sure how to make sure people are not interfering with the main view and if they want to group or filter their own way, it does not disturb other users.


Answers:
author: Brandon Moberg
body: We 100% need the ability for personal vs global filtering. This is the biggest blocker to Jira Product Discovery fully replacing our ability to completely roadmap in Jira.


author: Hermance NDounga
body: Hey Jeff,

As Sam mentionned, you can disable Autosave on views, ![Screenshot 2024-02-14 at 20.03.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/306429iF64476DE191C5C14/image-dimensions/378x182?v=v2 "Screenshot 2024-02-14 at 20.03.25.png")

or create different views for different people (and put them in folders)

We are aware that these solutions are still having some issues, so we will explore better solutions in the future.


author: Sam Hepworth
body: [@Jeff Maciorowski](/t5/user/viewprofilepage/user-id/878336) You can disable "View Auto Save", but my experience is that people still save customized views and confuse each other. I think, you can use access rules to prevent people for changing views, but that does not work for us, since people do need to customize views. A better solution is needed - until then people must create their own views. We have a section for each team member, but it is not a pretty solution.


author: Tom Haapanen
body: I think the only way (for now) is to create more views. Hopefully Atlassian will enhance this in the future so that you can filter without affecting others.

comments: author: Jeff Maciorowski
body: Wow, that is quite disappointing and very user unfriendly. I thought I was doing something wrong. Thank you.


author: Kaitie Warner
body: I second the desire to enhance the view options to have personal views that aren't visible to everyone so you can make the changes most useful to you without effecting the big picture.
Integrating Trello with Jira Product Discovery
Asked by cpouget:

Hi there!

Our team frequently receives valuable ideas and feature requests via Trello cards, and we believe that linking Trello with JPD will significantly streamline our idea management process.

Here's what we're looking for:

1. **Automated Idea Creation**: We would like the ability to automatically create a new idea in our JPD project whenever a user tags us on a Trello card. This will ensure that all incoming ideas are captured promptly and efficiently.

2. **Data Capture**: The integration should capture essential information from the Trello card, such as the title, description, associated tags, and any other relevant details. This comprehensive data capture will facilitate thorough evaluation and prioritization of ideas within JPD.

I tried to set up an automation in Trello, but I'm not sure what type of Jira ticket to use.

Do you know how to achieve this?

Thank you very much.

Cyrille


Answers:
author: Hermance NDounga
body: Hello,

You need to select the correct project, and then you'll notice there is no other choice than "Idea" for the issue type:

![Screenshot 2024-02-14 at 20.17.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/306431i99B78FA9FB225328/image-dimensions/459x339?v=v2 "Screenshot 2024-02-14 at 20.17.46.png")

I tried to create a button for the first time, it works well ?? If you have further questions regarding automation on Trello, I'd suggest to reach out to the Trello group, cause I think that beyond this point my expertise will fade away ?

Cheers,

Hermance

comments: author: cpouget
body: Hello Hermance,

Thank you for your help.

I tried to create an automation based on the issue type "Idea" or "idea" but it does not work as you can see:

![Capture d?e?cran 2024-02-15 a? 17.43.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/306682i9C48E85AEDEDB746/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-02-15 a? 17.43.34.png")![Capture d?e?cran 2024-02-15 a? 17.43.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/306681iF847018B8505066A/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-02-15 a? 17.43.53.png")

For the record, I don't have any suggestion when I try to add an issue type.

Do I need to activate something on the JPD side?

Thanks again for your help.

Best,

Cyrille


author: Hermance NDounga
body: Nope, I didn't had to activate anything for it to work.

Can you please try to create the same button as me? Starting by selecting the project.

if this doesn't work, can you please open a ticket with the Trello team ?

Cheers,

Hermance


Tags: integration

jira-product-discovery

trello
authenticate button and change de view of an insight
Asked by Ratiba Benzerouali:

Hello !

I am using Jira to manage insights.  
When me and my collegue create a new insight ticket it doesn't appear the same way.  
My collegue has the insight's details which is collected directly from Slack, while I only have a link with a button "Authenticate" and it does nothing when I click on it.

Here a screenshot :

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/305856i5EA50A3AAB11CBA3/image-size/large?v=v2&px=999 "jira.png")

So I would like to have the same thing as my collegue, a view on the description coming from slack and not a link with this authenticate button.

Can you tell me how to do that please ?

Thank you very much.

Ratiba.


Answers:
author: Hermance NDounga
body: Hello Ratiba,

Sorry for delayed response here.

If both insights comes from the same slack app, there is surely an issue - could you please open a ticket via support.atlassian.com/contact?

Thanks


author: Teal Nissley
body: Interested in this conversation, as we have to click authenticate on every insight as well and it doesn't show the Pendo feedback details as intended. It just shows the link rather than pulling the votes and such.
JPD for Strategic Scenarios
Asked by Paolo Pastorino:

Hi all,

I am trying to see if I can use JPD for simulating strategic scenarios and have them voted or prioritized.

I would need to build something similar to what Advanced Roadmaps can build by using the scenario feature.

In my specific case I would like to represent how certain timelines can change (and related teams size, capacity etc) if a certain idea/task is removed from the scenario (composed of multiple ideas)

Do you think it is feasible, or is it more a job for Atlas?

Thanks!


Answers:
author: Ivan Ferreira
body: Hello [@Paolo Pastorino](/t5/user/viewprofilepage/user-id/5028985)

I think that Advanced Roadmaps is the right tool for these kind of planning, but maybe you can do something like this in JPD.

Create new *date* type custom fields. In this example, I created these fields:

* Optimistic Start Date
* Optimistic End Date
* Pessimistic Start Date
* Pessimistic End Date

I Also created a new *list* type custom field called *Scenario*.

![JPD1.png](https://community.atlassian.com/t5/image/serverpage/image-id/305791i5C21400E9BAD0C73/image-size/large?v=v2&px=999 "JPD1.png")

I can then create views groupping by *Scenario*. You will have to change the Scenario field to play with your views.

![JPD2.png](https://community.atlassian.com/t5/image/serverpage/image-id/305793iB8CA8CBE3B016512/image-size/large?v=v2&px=999 "JPD2.png")

You can also create *timeline* view using the respective start and end date.

![JPD3.png](https://community.atlassian.com/t5/image/serverpage/image-id/305795i06A6A0B67E626E48/image-size/large?v=v2&px=999 "JPD3.png")

I hope this helps!
Can i create a custom field in the view to show the last comment or a highlighted comment?
Asked by Sruthi:

I regularly use the JPD for communicating with my stakeholders and it is great to showcase info in a prioritised manner. But sometimes there is an additional info in a comment i have to share which could makes things more understandable.

Is there any way i can create a custom 'Field' in a view to automatically show the last comment or a provision to highlight 1 comment and that shows up in this field.


Answers:
author: Chris Timms
body: Hello [@Sruthi](/t5/user/viewprofilepage/user-id/5418283) ,

There are a couple of ways I can think to do this.

1. Is to have a "Status Update" text field you can use to provide short comments on the idea. You are limited to 255 characters, but you can add it as a field in card view so that stakeholders can see it in your views. Using that field you would enter comments manually.
2. You could automate the above rule so that any time a comment is left, it is copied into the Status Update field. That way you maintain some kind of audit trail by using comments.

Regards,

- C


author: Amina Bouabdallah
body: Hey Shruti, maybe if you share a bit more about the use case, and where you currently get blocked with a real example, we could help suggest a path forward.

Would you be keen to share a bit more?

Best,

Amina


Tags: comment
Is it possible to implement custom payload in the Opsgenie outgoing webbook?
Asked by ???:

Is it possible to implement custom payload in the Opsgenie outgoing webbook?  
e.g.  
{  
"message": "alert body",  
"custom key": "alert **Priority**",  
}


Answers:
author: John M
body: Hi [@???](/t5/user/viewprofilepage/user-id/5347989) ,

While you can't customize the payload from the webhook integration, you can add custom fields to alerts via the integrations that created them by using the "extra properties" fields.

For example, if using an API integration to create an alert, you could add an extra property called "custom key" and set the value to the alert's priority.

![2023-10-24_22-59-10.png](https://community.atlassian.com/t5/image/serverpage/image-id/288166i1455465916A343AB/image-size/large?v=v2&px=999 "2023-10-24_22-59-10.png")

Then, when alerts created by the API integration are sent by the webhook, the extra properties will be included as children of the "details" key.


Tags: cloud
How to hide specific tags from the Alert Analytics reports?
Asked by Connor Smith:

Given a list of all possible alert tags (A, B, C, D...)

Generate a report that has the top 8 tags, but exclude tag A and tag C


Answers:
author: Russell Chee
body: Hey Connor,

Thanks for reaching out to Opsgenie Support, my name is Russell and I'll be assisting on your query, I hope you are well!

I understand that you're looking for a way to be able to exclude tags from your top 8 in the alert analytics report. I would like to set expectations that currently it's not possible to edit the preset filters to exclude tags under the top 8 tags in the alert alert reports dashboard.

Having said that we do have a feature request around this [here](https://jira.atlassian.com/browse/OPSGENIE-367) for a filter to be implemented under the widgets and to have more control over the alerts dashboard. If you have some time, please feel free to comment with your particular use case along with watching it for any future updates from our engineering team. I will also add your case to the feature request to showcase interest in a feature like this.

Alternatively if you call upon the List Alerts API Endpoint [here](https://docs.opsgenie.com/docs/alert-api#list-alerts) and filter with tags you should be able to include the tags related to the alerts you are looking for as well as exclude the ones you won't need. You'd have to custom script it to pull the results but it could serve as a workaround. I hope this helps to get you started, reach out if you need anything else and have a great week ahead!

Russell
I can't log in
Asked by David Hong:

i used to be able to login via larkhealth sso but not anymore.  

requested password incase i forgot the password - no email.  

I clicked on create account - now I got a welcom email?  

<br />

can you reset my credentials?


Answers:
author: Talar Pavlovic
body: Hey David,

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

Could you please attempt to log in to <https://start.atlassian.com> and then navigate to Opsgenie from there?

If you are unable to get in there, please use the "Forgot my password" link from this page, and once reset re-attempt login from there.

In the event you're unable to get in, please setup a ticket with us so we can discuss this further privately - you can do this from <https://support.atlassian.com/contact/>

Kind regards,  
Talar


Tags: cloud