youngmon/atlassian-qna huggingface dataset:
Exclusao de membro na area de trabalho
Asked by Estela:

Boa tarde,

Como fa?o para excluir um membro da area de trabalho.

Fiz a remo??o, porem ele ainda aparece como membro da area de trabalho.

Membros da ?rea de trabalho (2) {#toc-hId--405862287}
-----------------------------------------------------

Obrigada


Answers:
author: Victor N
body: Ol? Estela, Bom dia!

Aqui est?o os nossos excelentes artigos sobre:  
Como remover um membro de um quadro: <https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>

Como remover um membro de um espa?o de trabalho do Trello: <https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>   
Espero que isto responda ? sua pergunta e, se tiver mais perguntas, diga-me, terei todo o gosto em responder.
How to merge the details of the other trello account to the new trello account?
Asked by Mary Policarpio:

Hi Team,

Seeking assistance to merge the details/board of the broker's other trello to his new trello account so he can only have 1 trello account to use.

The broker is using different email.

Thank you.


Answers:
author: Victor N
body: Hi Mary,

<br />

We don't have a native feature to merge two different Trello accounts. However, we do have a workaround:

1. Log into the account you do not wish to use anymore.

2. On each board, invite your other user (the one you intend to keep using) and make that user an admin of that board. If you're not an admin of the board, simply invite the user to the board. **Note** : if you have a lot of boards, you can use the [board transfer tool](https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/) instead.

3. For each Workspace, invite the other user to the Workspace.

4. Log out of Trello or optionally [delete the Trello account](https://help.trello.com/article/749-deleting-your-trello-account) that you no longer wish to use.

5. Log in as the user you wish you keep using, who should now have access to the first user's boards and Workspaces.

6. If you would like to use a different email address for your account, you may [change the email address on your account](https://support.atlassian.com/trello/docs/changing-an-email-address/).  

   The second workaround can be to transfer your boards to the other account using the Trello board transfer tool: <https://trello.com/support/transfer-boards>   
   Here's our great article on how to use the Trello board transfer tool:   
   <https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>

   I hope this is helpful and please let me know if you have further questions, I'm glad to answer them.
copying board and losing card activity
Asked by Debby L:

Hello,

I've searched the history and previous posts.   
I want to confirm if this is true. or if there is a solution.

I have a board in workspace A.

I want to move it to workspace B.

I copied it. It's there, the cards are there. But the content and activities/updates for each card is gone. Only the description is there. But no activities/comments.   

Is this the best it can be done?   

I read I have to copy the card to the other workspace's board that I want.   
That can be a lot of cards to copy.   

Just want to see if this is the fastest and only solution as of Feb 2024.   

Thank you


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@Debby L](/t5/user/viewprofilepage/user-id/5419908)

[Bulk Actions](https://trello.com/power-ups/5e4464985fd190825d164de3) allows you to perform batch copy on cards, including their comments - but without activities list. It's a paid power-up with free trial.

Also I'm not sure but I'd try [Card Repeater](https://trello.com/power-ups/57b47fb862d25a30298459b1). It's purpose is different but you could set the repeat time to now and check if the details you need were copied over.

Hope it helps


Tags: copy
Is there a way to automatically delete all duplicate records in a Trello Card ?
Asked by Hamid Lalani:

When you forward attachments and copy the Trello board, duplicate records pile up and take up space and visual attention. Is there a way to automatically delete records that are clearly duplicates .


Answers:
author: milynnus
body: [@Hamid Lalani](/t5/user/viewprofilepage/user-id/5422881)

Since all cards are technically unique with its own id, you have to define what is consider a duplicate. Using Trello automation, you can archive. If you need to delete you will have to use the api.
My account was disabled and I lost all the notes on my board. Need help to recover the notes.
Asked by Dirceu de Matos Alves Junior:

I am an IBM employee and our team was heavily using Trello to maintain important tracking activities. We saw Trello was being discontinued for some other tool and I wasn't able to retrieve all my board's information before it was shutted down. Hoping someone could help me to retrieve it.


Answers:
author: Sushant Verma
body: Hi [@Dirceu de Matos Alves Junior](/t5/user/viewprofilepage/user-id/5422867)   

Welcome to the community!  

Please contact : <https://trello.com/contact>  

Regards,  
Sushant Verma
Question about payment
Asked by Anne Mahailet:

Hello,

There should be a Trello payment of $6000 for our Trello account.

This payment didn't go through because our p-card is capped at ?5000. Is it possible to debit the ?5000 and then the remaining amount (about ?800)?

Thank you for your feedback.


Answers:
author: Alex W
body: Hi [@Anne Mahailet](/t5/user/viewprofilepage/user-id/5422862) - welcome to the Community.

We do not support billing issues over the Community. Can you please raise a billing ticket for your question at <https://trello.com/contact> ?

comments: author: Anne Mahailet
body: Thank you Alex. Will do.
?? ????????? ??????????
Asked by ???????:

++???????(??????????) ?? ????????? ??????????, ???? ??????? ???? ????????.++

++?? ?????????? ????????????, ?? ????????? ?????????? ????????. ??? ? ?????????? ?? ????????? ??????????++


Answers:
author: Alex W
body: Hi [@???????](/t5/user/viewprofilepage/user-id/5422784) - welcome to the Community!

Can you please ask your colleague to raise their own ticket at <https://trello.com/contact> or raise their own Community question for this issue. We cannot troubleshoot notification issues with anyone but the user who is experiencing the issue.
I can't log into another account for my Todist powerup
Asked by Christian Oweazim:

I logged into the wrong Todoist account, and I've been unable to log out to log into the one I want. I need help with having the log in option for accounts come up when log in to this power up


Answers:
author: Victor N
body: Hi Christian, Todoist is a third-party Trello Power-Up that isn't created and managed by us Trello.  
If you're experiencing issues logging into your Todoist account, their support team is in the best position to assist you with this and you can reach out to them via the support contact email address: support@todoist.com

comments: author: Christian Oweazim
body: Thank you for your reply


Tags: todoist
Loss of Activity Information After Deleting Workspace
Asked by Ruan:

Hello Trello Support Team and Community,

I am reaching out to report an issue I encountered recently while organizing my projects and information within the Trello application.

In the process of moving and/or copying lists between different workspaces, I unintentionally deleted a workspace. Unfortunately, this action resulted in the disappearance of information recorded in the "Activities" section of the cards, leading to a significant loss of crucial data.

I have explored various avenues, including checking browser history, backups, and local storage, but haven't been successful in recovering the lost information. I understand that Trello may not have a built-in feature for recovering deleted data, but I wanted to reach out to see if there are any potential solutions or assistance that could be provided.

Is there any way to retrieve the activity information associated with the deleted workspace? I would greatly appreciate any guidance or support you can offer in this matter.

Thank you for your attention to this issue. I look forward to hearing from you soon.

Best regards,


Answers:
author: Victor N
body: Hi Ruan,

Sorry to hear about the loss of information from your cards. This is an expected behavior when lists/cards are moved to a new board [just as mentioned here in our article](https://support.atlassian.com/trello/docs/moving-cards-or-lists/#:~:text=clicking%20on%20%27Position%27-,NOTE,-%3A%C2%A0When%20a%20list) on moving lists to a different board.

Unfortunately, we are unable to restore the card information after it has been moved to a new board. I will share your feedback with our product team and please let me know if there is something else you would like me to add to the feedback.

comments: author: Ruan
body: Hi Victor, thanks for getting back to us.

Considering that the information recorded in the card's history/activity can include comments and/or images, I believe it would be important to preserve the comments/images when copying or moving the card. I believe this is something relevant and I leave this suggestion to Trello. Of course, the activity history automatically recorded by the system makes sense to be deleted. But the comments and/or images added by the user, I believe not. It was a significant loss.

I would like to take this opportunity to request information on whether it would be possible to restore the Primetech desktop and its tables to what they were on 02/02/2024 - 08:00 PM.

And if necessary, I can make some type of payment and/or join Premium.

I await your return.

Thank you very much
Can I limit the Trello notifications sent to Slack to only card I have joined?
Asked by Anton:

At the moment I am getting notifications on all card in all lists from the board that I connected to Slack. I would like to only get notified on card that I have joined. Another one would be only notifications from one specific list.


Answers:
author: milynnus
body: [@Anton](/t5/user/viewprofilepage/user-id/5422450)

You can always use Trello automation http request to handle this automation or use Zapier or Make.com ... the latter should be a lot easier.


Tags: slack
Card Repeater Power Up stopped out of the blue
Asked by Neil Thorman:

Hi I'm a morning into exploring Trello. The Repeater Power Up worked nicely and then stopped all of a sudden.

Now when I set the repeat suggestions the save button activates, I click it then nothign - the save button greys, the cursor replaces with no entry symbol and it freezes. Refreshing the screen takes me back to the card with no Repeat Power Up Activated.


Answers:
author: Indhudharani Jothimani
body: Hi Neil

Welcome to the Atlassian community! Thanks for writing to us!

We are in the process of sunsetting the Card repeater. Please use [Automation cardrepeats](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-automations).

It can sometimes be solved by logging out and logging in again, or else by removing the power-up from the board and deleting personal settings.

We encourage users to use Trello automation instead of the card repeater power-up. The blog post announcing the new functionality is [here](https://community.atlassian.com/t5/Trello-articles/More-Power-for-your-scheduled-Trello-Card-Automations/ba-p/2331465#M2222), and you can find more information [here](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Scheduled-repeating-cards).  
Do let me know if you've more questions. I'd be happy to help.


Tags: card-repeater

power-up
Internal Error Trello Automation
Asked by Management FCM:

![image.png](/t5/image/serverpage/image-id/304232i29F7CB06CA316465/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/304233i3E2B2B30F982EE7C/image-size/large?v=v2&px=999 "image.png")

Why am i getting this error? Even I have Properly Configured Trello Butler Integration to Slack, and I've also tried Re-connecting or Re-Integrating it but it wont work


Answers:
author: Victor N
body: Hi there, sorry to hear that you're getting errors while trying to run your automation.  
Can you please check your butler usage log and see if there is a more detailed message there? <https://support.atlassian.com/trello/docs/opening-the-usage-log/>

This will greatly help our investigations.
Does the power-up storage limit apply to each card or all cards in the board?
Asked by Rese:

As stated above, the power-up storage limit for cards/shared pair should be 4096. This sounds that it applies to the power-up generally speaking, not for each card. Is this the case? Couldn't find an answer anywhere. Thank you.


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: [@Rese](/t5/user/viewprofilepage/user-id/5422013)

TLDR {#toc-hId--405857608}
--------------------------

It's a bit more nuanced - it depends how you save your power-up data.

Explanation {#toc-hId-2081655225}
---------------------------------

The limit is set for **scope/visibility pair.** It means that you have 4096 character limit for every unique pair. So answering your question, it depends how you store your power-up data.

For example, if you use:

```
t.set('card', 'shared', value);
```

The limit **applies to one card** in shared visibility, because you use card scope. But if you use:

```
t.set('board', 'shared', value);
```

Then the limit **applies to whole board** in shared visibility.  

Scope can be: board, card, member or organization, and visibility can be shared or private.

Remember about different visibility {#toc-hId-274200762}
--------------------------------------------------------

Character limit being set for unique pair means that you have separate 4096 characters storage for the same scope but different visibility, for example:

```
t.set('board', 'shared', value);
```

and

```
t.set('board', 'private', value);
```

Hope it helps


author: milynnus
body: [@Rese](/t5/user/viewprofilepage/user-id/5422013)

My understanding it is per card.


Tags: limit

power-up
Closed Boards
Asked by Angela Maina:

A member of my team closed some boards. I am an admin in all the boards.

I can't find any boards though under closed boards.

Kindly assist me retrieve the boards.


Answers:
author: Peter Van de Voorde
body: Hi [@Angela Maina](/t5/user/viewprofilepage/user-id/5422179) ,

<br />

Welcome to the Atlassian community.   

Take a look at this page to learn how to retrieve archived/closed boards: <https://rewind.com/blog/archive-unarchive-trello-how-to/>  

Cheers,  
Peter
Can I make a card read only and not movable to members
Asked by Michael W. Seitz:

Can I lock a card in place, and can I allow a view from others but lock them out from editing (read


Answers:
author: Humashankar VJ
body: Hi [@Michael W. Seitz](/t5/user/viewprofilepage/user-id/5421970)

There is no native capability to make a card completely read-only and unmovable for specific members

Can make out other possibilities like - Restrict board access by going to the board menu, selecting 'Board Settings', and setting 'Visibility' to 'Private'. Next, click 'Members' and invite only those who need edit access to the card

**Hope this helps - Happy to help further!!**   
**Thank you very much and have a great one!**   
**Warm regards**
Automation problems
Asked by Ingatlandoktor:

Hi,  

I have an issue with two automation in my two board (these boards are in one "working place"). One of the automatism is okay, and working, but the other is not. Can you check for me: ![trello.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/304177i581111DCE64B431B/image-size/large?v=v2&px=999 "trello.PNG")


Answers:
author: milynnus
body: [@Ingatlandoktor](/t5/user/viewprofilepage/user-id/5421957)

Did you enable the rule on the other board?
Automatically renew a card with new due date when completed
Asked by Martyn Bird:

I am looking for a way to renew a card, when old one is completed, with a new due date once I have completed the said card.

So in effect the card would be completed and it then would generate a new one for the same time the following week, month etc.


Answers:
author: Theodoro Reato
body: Hey Martyn,

You can set an [Automation](https://support.atlassian.com/trello/docs/butler-overview/) to perform this operation. It'd be a rule, here's how you'd set it:

![Screenshot 2024-02-05 at 4.33.14?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/304449iFD4D9E7DDE7525B8/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 4.33.14?PM.png")

Any questions about setting it up, let me know!

Have a nice week.
Instalar versiones anteriores de Trello
Asked by Rodrigo Molina:

Necesito instalar una versi?n de Trello compatible con IOS 15 o m?s antigua. Donde puedo obtenerla?

Al intentar instalar desde la App Store se me exige IOS 16 pero solo logre actualizar a 15.8.1


Answers:
author: Theodoro Reato
body: Hello Rodrigo,

Unfortunately, it's not possible to install an older version of Trello. Right now, Trello will work only with iOS 16 or higher.

I hate to be the bearer of bad news, but it won't work in the iOS 15,

[This article](https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support/) contains additional information.
About Customizing PowerUps
Asked by jia tao:

Hello, when I tried to do some Power Ups, I found that the public API and rest cannot meet my needs. Can I write the interface myself? Or rather, how can I apply the code I write to trello?


Answers:
author: Rasmus Wulff Jensen
body: I would recommend you see these videos from the PowerUp team. It was how I learned:

Part1: <https://www.youtube.com/live/dLCkcQnwAQk?si=8uTnLZiSDBiivQNI>

Part2: <https://www.youtube.com/live/qxm5atYNYBg?si=YXf_dDP2fsL95Sp7>

(They are a few years old, but process is still the same)


Tags: power-up
I can't change the payment method for Premium Environment from year to month
Asked by ???? ?????????:

```
I can't change the payment method for Premium Environment from year to month. There was an unpaid bill for a year, and now they are trying to collect money for only a year, and I want a monthly tariff. help please
```

```
?
```


Answers:
author: Ollie Guan
body: Hi [@???? ?????????](/t5/user/viewprofilepage/user-id/5421538) ,

For specific account or billing questions on trello help site.

<https://trello.com/contact#/>
How do i add a member to a card only not the entire board
Asked by Owner:

I've create a board but I don't want all members to see all the cards on the board. I just want to be able to add the member to a card. Is this even possible?


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@Front Desk Reception](/t5/user/viewprofilepage/user-id/5421752)

You can use the [Trello Card Share Power-Up](https://trello.com/power-ups/646b9b8904edbcd77063d177) to share a card with a member without adding him as a board member and sharing your whole board. This allows you to keep your board confidential and share only as much as you want with others. Give it a try and let me know if you have any questions,


author: Rasmus Wulff Jensen
body: No, that is not possible... Everyone invited to a board can see all cards. You can do filtering so you only see your own cards, but that is for usability and not permissions.
How do I filter by 'exact match' in iPhone App?
Asked by Catherine:

When I filter labels by "exact match" on desktop web with multiple labels, I get cards which contain all labels selected. Plus still shows the card if it has extra labels. This is the result I want.

When I try the same on mobile, it either shows me any card with any label selected. Then If I use "and" it will show me cards with all labels selected, but does not show the card if it has an additional label.

How do I get the mobile app to produce the same result as desktop web?


Answers:
author: Theodoro Reato
body: Hey Catherine,

I tested but I didn't see the behavior you mentioned.

Here's the board:

![Screenshot 2024-02-05 at 12.44.54?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/304398iF272C803F629DA7C/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 12.44.54?PM.png")

The board with filter:

![Screenshot 2024-02-05 at 12.44.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/304399i3EDBB03449395323/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 12.44.19?PM.png")

Then I checked on Android and after manually filtering the colors I got the same result:

![Android.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/304401iA4AE31D5ECF64F17/image-size/large?v=v2&px=999 "Android.jpeg")

Could you share the differences in my test? I'm on the lookout for your reply!
Probleme champs personnalis?
Asked by Sandra Bonhore:

Bonjour,

Je souhaite savoir si l'on pouvait revenir aux champs personnalis?s initiaux et si oui, par quel moyen.

Bien cordialement,

Sandra.


Answers:
author: Alex W
body: Hi [@Sandra Bonhore](/t5/user/viewprofilepage/user-id/4115739) - I'm not sure what you mean by 'original Custom Fields' - can you elaborate on this?
Unable to do POST request from Jira Service Desk to Bamboo using webhook?
Asked by Dchosen:

I am trying to trigger a build in Bamboo when Jira Service Desk get a ticket approved. I have configured custom rule in the project setting. I am getting "HTTP Status 405 - Method Not Allowed", which describes to "++The specified HTTP method is not allowed for the requested resource".++

When I try to do curl from my desktop it works fine but when JSD tries to hit it does not even reach Bamboo.


Answers:
author: Dchosen
body: The issue was with the Bamboo version. It was on an older version and API url was using latest version of API. I upgraded the bamboo version and API worked.


author: Daniel Santos
body: Hi Rahul,

This is what I would do to troubleshoot this one:

1. Check if you are able to run the same curl command from the Server where Jira Service Desk is running. This should work first.  
   This will validate any network issue that could be happening.
2. Make sure you have the authentication and PLAN-KEY in the URL as the following one:  
   **`http://admin:password@bamboo-host:8085/rest/api/latest/queue/PLAN-KEY?os_authType=basic`** Reference: [How to Configure JIRA Webhook to Trigger Bamboo Build](https://confluence.atlassian.com/jirakb/how-to-configure-jira-webhook-to-trigger-bamboo-build-947861226.html)
3. Check both Bamboo and Jira Service Desk logs to troubleshoot it further

Please share with us your findings in case the information above didn't help.

[](https://confluence.atlassian.com/jirakb/how-to-configure-jira-webhook-to-trigger-bamboo-build-947861226.html)


Tags: jira-service-desk

jira-service-desk-server
When adding a task from Gmail to Trello using the Trello Gmail add-on, the task's set time changes.
Asked by Farhan Akram:

Hello there,

I'm facing an issue when adding a card from Gmail to Trello using the Trello Gmail add-on. Whenever I set a task from Gmail for a specific time, the time of the same task in Trello changes, for example, if I set a task for February 3rd, 2024 at 11 am in Gmail, the task in Trello will show a different time, like February 3rd, 2024 at 5 pm.

I have checked that the timezones of both Gmail and Trello are the same. Could you please assist me in resolving this issue? Thank you.


Answers:
author: Theodoro Reato
body: Hi Farhan,

Thanks for reporting the bug! We've replicated the issue and forwarded the details to our development team. Depending on its severity and impact, we'll prioritize fixing it.

While we can't provide an exact timeline for the fix, we'll deploy it once it's ready.

Unfortunately, you won't be able to track the progress publicly, but we're considering this for the future.

Thanks again for your help!