youngmon/atlassian-qna huggingface dataset:
Confluence Multiple Network Interfaces IP
Asked by Rafal Niznik:

Hi People,

Currently I run confluence and jira on that same server   
This server hosts two network interfaces with different IPs but on that same network.  
All connections to Confluence are pointed to first IP 192.168.1.10  
All connections to Jira pointed to second IP 192.168.1.20

Now... Confluence is set to use external LDAP server to authenticate users but when I look in to Firewall logs it looks like connection is coming out from IP 192.168.1.20

Question:

How to setup Confluence so LDAP will use first IP 192.168.1.10

Thanks for advice

Raf


Answers:
author: Stephen Sifers
body: Hello Rafal,

You may certainly run Jira and Confluence on the same server. If I may ask, what is the reason for needing to run Jira and Confluence from different interfaces on the machines? Ideally, you would have both on the same IP but with different ports.
> Example  
> Jira.server.com:8080 (192.168.1.10:8080)  
> Confluence.server.com:8090 (192.168.1.10:8090)

This would also allow you to have LDAP communicate to both Jira and Confluence using the same interface.

If running Windows, this would allow you to configure your two interfaces into a team. Please see the following for [Windows NIC teaming](https://docs.microsoft.com/en-us/windows-server/networking/technologies/nic-teaming/nic-teaming).

Running Jira and Confluence on the same server will work, but as your team grows you may notice performance issues. It is suggested to review the Jira and Confluence sizing documentation to ensure you have optimal performance using the Atlassian tools.

[Jira applications installation requirements](https://confluence.atlassian.com/adminjiraserver/jira-applications-installation-requirements-938846826.html)

[Virtualizing JIRA (JIRA on VMware)](https://confluence.atlassian.com/jirakb/virtualizing-jira-jira-on-vmware-461504625.html)

[Confluence Server Hardware Requirements Guide](https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html)

Regards,  
Stephen Sifers


Tags: jira

ldap

network
System Error
Asked by michael shen:

Hi,

I am unable to load confluence webpage right after installation on my new PC. It says System Error. I've attached the first part of the error messages below. Please take a look.

Thanks,

Michael

Oops - an error has occurred - $settingsManager.globalSettings.siteTitle Oops - an error has occurred The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.  
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

### Cause {#toc-hId-1654252397}

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set  
at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)

#### Stack Trace:\[hide\] {#toc-hId--1094418069}

```
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)	at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)	at com.atlassian.confluence.setup.webwork.ConfluenceXWorkTransactionInterceptor.getTransactionManager(ConfluenceXWorkTransactionInterceptor.java:28)	at com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:56)	at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
```


Answers:
author: Sid
body: Looks like, this is something related to permission error. Pleas follow this <https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html?_ga=2.159907453.1130859903.1545248344-970347695.1543609376>

Also make sure you have given the required memory. If not increase you JVM memory in setenv.sh file and restart the service

comments: author: Sid
body: Follow the resolutions one by one in order


author: michael shen
body: Turns out it's multi-browser problem. Can't use multiple browsers during initial set up.
System requirements for Jira, Bamboo, Bitbucket and Confluence?
Asked by Rajat Agarwal:

I want to know that what are the system requirements for these products. And also want to know that would it be good to host these services on a single high performance server rather than hosting them on different comparatively low performance servers.


Answers:
author: Sid
body: Hi Rajat,

You can choose you product either Atlassian Datacenter product or Stand alone single server, based on your key factors like no. of users, issues etc. you can choose accordingly - [https://www.atlassian.com/blog/jira-software/server-vs-data-center-whats-right](https://www.atlassian.com/blog/jira-software/server-vs-data-center-whats-right?)

[Jira Server vs. Data Center](https://confluence.atlassian.com/enterprise/jira-server-and-data-center-feature-comparison-953651628.html)  
[Confluence Server vs. Data Center](https://confluence.atlassian.com/enterprise/confluence-server-and-data-center-feature-comparison-953651617.html)  
[Bitbucket Server vs. Data Center](https://confluence.atlassian.com/enterprise/bitbucket-server-and-data-center-feature-comparison-953652422.html)

Also from you question, it's always better to choose required/recommended hardware based on your key factors. Also if you are choosing the Datacenter product the servers should meet the minimum requirements to make sure the service runs even if one of you node goes down.

<https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html>

Please go through the blogs/documents and choose the what is best for you.


Tags: bamboo

bitbucket

bitbucket-cloud

cloud

confluence-cloud

jira

jira-cloud
Controler issue with shutting this off
Asked by Siuil LaRune:

I have a Logitec G27 steering wheel which is causing issues with controller taking over and not allowing me to just use the mouse and keyboard. I would just unplug my controller if it was not for the fact it is in a large oak cabinet and would mean pulling the system out every time I play the game or want to use my controller on another game. My front USE plugs are for other devices I am constantly exchanging. Maybe the capability to disable the controller for those who do not wish to use this addition would be for your next update please.


Answers:
author: Nic Brough -Adaptavist-
body: I think you might have landed in the wrong place. This is a community of users of Atlassian software. Whilst a lot of us probably use Logitec kit, we're not here to talk about it.

I'd recommend going back to where you found the link to here and looking for other help. Logitec and many others are using Atlassian's Confluence for their documentation, and a lot of their other products. Which is why you may have come here, but you've followed a link for help with the documentation systems, not for help with the actual products.

We'd like to help you (especially me, as Logitec is a favourite here - my only joystick, all my non-laptop keyboards, most of my pointing devices...), but I think you're asking the wrong community.
Nginx redirection 504 Gateway Time-out after upgrading confluence to latest version
Asked by Sanjay Chinthala:

Nginx redirection 504 Gateway Time-out after upgrading confluence to the latest version


Answers:
author: Sid
body: Hi [@Sanjay Chinthala](/t5/user/viewprofilepage/user-id/2397304),

Upgrading the applications will rewrite the server.xml file in your installation directory. So need to modify the files before restarting the service. Make sure you have the correct configurations set

FYI, It also rewrites the setenv.sh file which is also located in the installation directory where you give your JVM values.

Best option would be copy the files (server.xml and setenv.sh) from your old installation to new upgraded installation and restart the service

Let me know if you still see the error


author: Sanjay Chinthala
body: server {  
access_log /home/cchq/www/production/log/wiki-nginx_access.log rt_cache;  
error_log /home/cchq/www/production/log/wiki-nginx_error.log warn;  
ssl_certificate /etc/pki/tls/certs/production_nginx_combined.crt;  
ssl_certificate_key /etc/pki/tls/private/production_nginx_commcarehq.org.key;  
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;  
GCM-SHA384:AES128-SHA256:AES256-SHA256:AES128-SHA:AES256-SHA:AES:CAM  
add_header Strict-Transport-Security "max-age=300";  
server_tokens off;  
server_name wiki..org help.  
proxy_set_header Host $host;  
error_page 502 503 /errors/50x.html;  
error_page 400 /errors/400.html;  
location / {  
proxy_pass <https://confluence.com>;  
}  
location = / {  
return 302 https://$server_name/display/public/Home;  
}  
location /errors {  
alias /home/cchq/www/production/error_root/pages;  
}  
# For Letsencrypt  
location \^\~ /.well-known/acme-challenge/ {  
root /var/www/letsencrypt;  
}  
}


author: Sanjay Chinthala
body: server {  
access_log /home/cchq/www/production/log/wiki_http-nginx_access.log rt_cache;  
error_log /home/cchq/www/production/log/wiki_http-nginx_error.log warn;  
server_tokens off;  
server_name wiki..org help..org;  
listen 80;  
proxy_set_header Host $host;  
error_page 502 503 /errors/50x.html;  
error_page 400 /errors/400.html;  
location / {  
return 301 https://$server_name/display/commcarepublic/Home;  
}  
# For Letsencrypt  
location \^\~ /.well-known/acme-challenge/ {  
root /var/www/letsencrypt;  
}  
}
How can I prevent an external link from overriding my classes?
Asked by Jake Burgy:

If I have a custom "button" macro with this body:

```
<a href="$paramLinkTarget" class="my-custom-button">$body</a>
```

And I enter "<https://www.google.com/>" for the LinkTarget parameter, this macro renders as follows:

```
<a class="external-link" href="https://www.google.com/" rel="nofollow">
 Hello World
</a>
```

*Where did my class name go?!* Why is Confluence removing the custom CSS class from my macro?

Does this mean that I am unable to create a simple \<a\> button macro with a custom style on it?

I would prefer to know if there was an official way to disable this behavior. I do **not** want solutions that involve:

* JavaScript workarounds/hacks
* Putting the style inline using style="..." (not a best practice)

Thanks!


Answers:
author: Calum
body: Did you ever solve this? Been driving me potty all day trying to figure out a sensible workaround.


Tags: confluence-server

server

user-macro
Table of contents marco can't not jump to markdown headers
Asked by ??:

I write a page with markown macro, then I use the "Tables of Contents" macro, because I want to display the markdown's toc.When I view the page, toc is generated, but I click the item, it can't jump to the markdown headers.Following figure display this problem:

![TIM??20181222092723.jpg](/t5/image/serverpage/image-id/41036i82E8B9BD243B7875/image-size/large?v=v2&px=999 "TIM??20181222092723.jpg")


Answers:
author: Patrick Forssell
body: Hello,

If you click the Item2 and look at the url, does it appear in the url?  
For example like: http://confluence/display/SPACEKEY/ItemTest#ItemTest-Item2

Also if you don't have enough text or content that there is a scroll bar on that page obviously your screen isn't going to move.

-Patrick

comments: author: ??
body: Sorry, so late to reply.

My page name is "markdown-test", the Item2 url is: http://localhost:8090/display/SPC/markdown-test#, it's not http://localhost:8090/display/SPC/markdown-test#Item2, others item url are all http://localhost:8090/display/SPC/markdown-test#, as following screenshots:

![markdown-item.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/41493i176A298BE8562192/image-size/large?v=v2&px=999 "markdown-item.jpg")

My detail operation as following:

1. First insert into "Table Of Contents" macro.

2. Second insert into "Markdown Macro for Confluence" macro, the content is :

```
# Item1This is the item1 content.## Item1.1This is the item1.1 content.## Item1.2This is the item1.2 content.# Item2This is the item2 content.## Item2.1This is the item2.1 content.## Item2.2This is the item2.2 content.# Item3This is the item2 content.## Item3.1This is the item3.1 content.## Item3.2This is the item3.2 content.?
```

The screenshots is:

![markdown-test.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/41492i27C95F3494ED5183/image-size/large?v=v2&px=999 "markdown-test.jpg")


Tags: confluence-server

server
Is it possible to still watch a space but not receive emails?
Asked by Christina Trocco:

My company recently subscribed to Confluence Cloud. I am interested in receiving notifications only within Confluence for spaces that I'm watching, but I do NOT want to receive emails. I've unchecked all the boxes in my email settings, but the way Confluence is set up - you still get an email every time you watch something. This is a problem with the software. There should be a clear division between email settings and watches. If you choose to watch a space, you should get notifications in the software and be able to turn on and off emails for watching. Is this possible?

I love everything else about Confluence as a new user, I would really just like to be able to turn off emails but still be "watching" certain spaces within my Confluence dashboard notifications.


Answers:
author: Bill Bailey
body: Watching means getting emails. So if you don't want emails, you have to unwatch. Without emails, watching servers no function.

The other alternative is to set up a rule in your email client to filter/file the Confluence notification emails to a folder. Then you can either easily delete or review later.


author: Alexey Matveev
body: Hello [@Christina Trocco](/t5/user/viewprofilepage/user-id/2024935),

If you watch a space, then you get a email each time when something changes. Actually if you want to receive emails for changes, you push the watch button and become a watcher. If you do not want to receive emails, just unwatch the space.

comments: author: Christina Trocco
body: I understand the concept of getting emails when I'm watching a space. I've noticed that it also shows up under watching in my notifications within Confluence. I want to just have that and not emails. That was my question. I guess it is not possible at the moment to configure that. But I wish Atlassian could add a feature for it.


Tags: cloud

confluence-cloud
Can we use Confluence as the help engine for a third-party product?
Asked by Harlo Lenning:

We would like to be able to use Confluence as the help engine for a third-party, Java-based product we are developing; however, we have some authentication issues that we must solve before we can do so. Unfortunately, we have been unable to find anything in either the Confluence documentation or online that has been able to help us. Here is some background and a brief description of our issues:

1. Our product has its own internally-based authentication mechanism.
2. We want our users to only be able to access Confluence when they are logged into our site.
3. We want access to help to be seamless. We do not want to require that our users also log into Confluence to see the help.
4. The help links should not be accessible using any other mechanism. Sharing topics using email/chat should not work unless a user is logged into our application.
5. Long-term, we may want to open up portions or all of the help to the general public, but that is not a requirement as of yet.

If any of you have created or implemented an authentication solution that could help us solve these problems, we would appreciate hearing from you.


Answers:
author: Shannon S
body: Hi Harlo,

The way to do this would be to integrate it with Jira Service Desk.

* [Set up a knowledge base for self-service](https://confluence.atlassian.com/servicedeskserver/set-up-a-knowledge-base-for-self-service-956713310.html)

You can then give each of your users a customer account, which does not require a license. You can lock down access from anonymous users, to Customers only, so the general public wouldn't be able to access the pages.

Have a review through the above article and do let us know if you have any questions.

Regards,

Shannon


Tags: atl-int

confluence-server

jira-service-desk

server
Can't jump to Anchor in Expand macro
Asked by John Colgan:

I have a page with table mappings contained in expand macros, I'm trying to link to anchors within the macros, but the link just takes you the page without the marco expanded.


Answers:
author: Bill Bailey
body: I don't think there is anyway to do what you want. Linking is an HTML/browser function. You would need some javascript to always expand expand macros, which defeats the purpose of the macros.


Tags: cloud

confluence-cloud
Error when adding a Jira Chart in a new document at Confluence - CONFCLOUD-65244
Asked by Rodrigo Creatto:

For new documents at Confluence Cloud the Jira Chart is displaying the error message below right after we add a filter. I've found a task to solve this issue but, the priority is Low. As this does not have a plan to be solved, I would like to know if someone is facing the same issue and there is some workaround to be possible keep using the page.

Error message: "Unable to render JIRA chart macro due to an execution error."

<https://jira.atlassian.com/browse/CONFCLOUD-65244>


Answers:
author: Rodrigo Creatto
body: Workaround:

\* I've published the document first;

\* Edit the document and update the Jira Chart with the correct filter;


Tags: cloud

confluence-cloud
want to update certain tickets data in confluence day wise
Asked by Mansoor Khan:

We get like 5 types of paid tickets like premium , product, help, and donation etc.

We have added them in a confluence document like

e.g.

1- a

2- b

3- c

4- d

...

Now how can we show number tickets created every day for that certain category and show them everyday?

Right now for daily tickets of all of those I have a query for example like this.

```
project = AHD AND issuetype = "Product Order" AND Created >= startOfDay() AND created <= endOfDay()
```

any help in this situation will really be appreciated.

Thank you


Answers:
author: Mansoor Khan
body: any help plz


Tags: atlassian-support

jira

jira-service-desk
Images become pixelated in Confluence
Asked by Carrie Price:

When dragging in images into confluence, they default to be sized smaller. When dragging them out, they then become pixelated. Is there a way to change the default setting to show image as original size?


Answers:
author: Dharma Ramos
body: You can select "Original" from the menu option that pops up when you have the image selected in edit mode. It will change it to the original size and resolution, then you can resize from there.

![2018-12-26_9-20-33.png](https://community.atlassian.com/t5/image/serverpage/image-id/41150iC315E9C16C47465A/image-size/large?v=v2&px=999 "2018-12-26_9-20-33.png")

comments: author: Carrie Price
body: Thanks! I have been doing that and it has solved the issue. Does anyone know if there is a way to have the page default to original? This now happened to 100+ pages and wondering if there is a larger solve then editing one by one.
Page Properties Macro not working in Templates
Asked by Aaron Law:

Hello all, I am trying to use the Page Properties Macro in a template so it is present when people use it each time... I need it to track certain labels you see.  

It doesnt appear to work or do anything... In fact most macros dont seem to work - is this normal?


Answers:
author: Bastian Stehmann
body: Hi [@Aaron Law](/t5/user/viewprofilepage/user-id/2264584),

This is a known issue, please have a look here <https://jira.atlassian.com/browse/CONFCLOUD-65196?_ga=2.101096897.1514873095.1545380236-901800506.1545380236>

Please vote for this issue to increase the chance to get it fixed quickly and watch it to be notified for changes.

comments: author: Aaron Law
body: Thanks! I hope it gets resolved soon.


author: Stephen Sifers
body: Hello Aaron,

We have confirmation that this bug has been resolved.

[Issue Resolution.](https://jira.atlassian.com/browse/CONFCLOUD-65196?focusedCommentId=1916761&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1916761)

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud

macro
Issues with the Roadmap Planner Macro in Confluence Cloud
Asked by Ryan Chapin:

I am trying to put together a project schedule in a Confluence Cloud instance and it seems that the only out-of-the-box macro is the Roadmap Planner.

When I first set up the cloud instance at the end of November it was working fine.

About a week or so ago, something changed so that now this macro is unusable.

The symptoms are:

**It does not render properly in Firefox. None of the text renders and you cannot read the content in the macro.**

Following is a screenshot from Firefox

![rmp-ff-broken.PNG](/t5/image/serverpage/image-id/40992i1411C83C6578C2E8/image-size/large?v=v2&px=999 "rmp-ff-broken.PNG")

**After you initially create an instance, you cannot edit it.** I switched to Chrome (and yes it is the latest Windows build) and once you create an instance of the Roadmap Planner, you cannot edit it.

When you go back to edit the page, and then edit the macro you can no longer edit any of the existing bars, markers, or lanes. The wrapping modal window does not render properly and does not show the title bar, or the "Insert" and "Cancel" buttons. To get out of this mode you have to refresh the page.

Following is what it looks like when editing a brand new instance. Notice that the "Insert Roadmap Planner" header and the footer with the "Insert" and "Cancel" buttons is visible.

![rmp-uneditable-new.png](/t5/image/serverpage/image-id/40995i4F989681E438F63C/image-size/large?v=v2&px=999 "rmp-uneditable-new.png")

Following is what it looks like when you go to edit that same instance. No header and no footer with buttons.

![rmp-uneditable.png](/t5/image/serverpage/image-id/40994i4CC02092F584BAE1/image-size/large?v=v2&px=999 "rmp-uneditable.png")

Please attempt to reproduce and let me know if there is a work-around.


Answers:
author: EwaBo
body: I still see some issues even if the case is resolved. Symptoms: not able to edit, or not able to edit the shapes (line is open for edit but I can't type anything). it's even difficult to describe it's just unstable. Is it the browser?

Thanks, Ewa


author: Stephen Sifers
body: Hello Ryan,

The issue you're reported does look to be a reported defect in the product. You can find more about the bug report at [CONFCLOUD-59008](https://jira.atlassian.com/browse/CONFCLOUD-59008). We would suggest you vote and watch this issue to receive future updates on its status. I will also link this post as a reported confirmation of the issue.

Regards,  
Stephen Sifers

comments: author: Ryan Chapin
body: Stephen,

Thank you for pointing me to that Jira issue. I commented on it, posted a link back to this discussion and voted for the issue.

-- Ryan


Tags: cloud

confluence-cloud
How do I place a SLA report directly on Confluence?
Asked by Micha:

Why is this so difficult or am I missing the point?


Answers:
author: Brant Schroeder
body: Micha,

SLA reports are currently limited to JIRA service desk. The SLA is a calculated based on the different criteria you add when you create it. I believe that this complexity is what is delaying it from being part of the Confluence reporting repertoire. I am hoping at some point that Atlassian includes them in Confluence reports but has not done so yet.


Tags: developer

jira-service-desk

sla