youngmon/atlassian-qna huggingface dataset:
Trouble Ticket creation
Asked by Lookman:

Can a Confluence Support engineer please reach out to me in regards to creating a case for my migration issues.


Answers:
author: Earl McCutcheon
body: Hi [@Lookman](/t5/user/viewprofilepage/user-id/5257695) ,

I updated the priority of your existing support request with our Confluence support team at the following link:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-320050>

One of our engineers should be in contact with you shortly to help sort out the errors you are running into.

Regards,  
Earl


author: Brant Schroeder
body: [@Lookman](/t5/user/viewprofilepage/user-id/5257695) Have you submitted an issue to Atlassian here <https://support.atlassian.com/contact/> ? If you are not able to submit and issue to support I can escalate your issue here in the community.

comments: author: Lookman
body: Thank you. Can you please escalate my issue. I am having some upgrade issues with Confluence 5.7.3 to cloud. I preformed my upgrade to 5.10 and nothing works.


author: Brant Schroeder
body: Ok, I have escalated to Atlassian. It can take a little while for them to answer in the community. You should also take a look at this as it explains what they support in regards to migrations <https://www.atlassian.com/migration/help>

You should also take a look at the migration guide if you have not already done so. <https://www.atlassian.com/migration/plan/cloud-guide#atlassian-team>


Tags: atl-rvw

confluence-server

migration-customer-care

server
Displaying ticket priority
Asked by Zekai Huang:

When referencing a Jira ticket id in Jira or Confluence, it nicely expands into a hyper link with status. Is it possible to customize the style? At least to include the priority field?

Thank you.


Answers:
author: Connor
body: Hi [@Zekai Huang](/t5/user/viewprofilepage/user-id/5051878) yes that's possible with smart links which is what you're already using to expand the Jira ID into the nice hyper link. While you can't specifically customize what information you want displayed, you can pick from several preset options. [Here's some information about Smart Links](https://community.atlassian.com/t5/Work-Management/What-are-Smart-Links-and-how-to-use-them/ba-p/2353552). Specifically you would want to choose the **Card** or **Embed**options.

comments: author: Zekai Huang
body: Thank you, Connor.


Tags: cloud

confluence-cloud
Confluence page is not getting loaded getting System Error
Asked by Vinaykumar Bellad:

The confluence page is not getting loaded, i am getting system error, there is lot of details updated in that page, can you please help me to reload the page.

The page is very important.

![Error Screen 1_Confleunce.PNG](/t5/image/serverpage/image-id/279597iD94CF56F569F82F1/image-size/large?v=v2&px=999 "Error Screen 1_Confleunce.PNG")![Error Screen 2_Confleunce.PNG](/t5/image/serverpage/image-id/279598i785A8F2F4A2A1770/image-size/large?v=v2&px=999 "Error Screen 2_Confleunce.PNG")


Answers:
author: Andrii Maliuta
body: Hello [@Vinaykumar Bellad](/t5/user/viewprofilepage/user-id/5312156) ,

You selected the incorrect category - this is the **SERVER** Confluence you show on the screenshots, not Cloud.

You can see the logs on the page, but you need to refer to the **atlassian-confluence.log** file in **{HOME}/log** folder to see the full stack trace of the Exception to find the source of it. The error indicates the Apache Velocity decorator issue, so seems like you either you some custom functionality that corrupts the data or some files are influencing it.


Tags: cloud

confluence-cloud
Product documentation along with Customer specific changes for different customers
Asked by Aakash Maheshwari:

I want to create a documentation for my product which is a SaaS based software. My product has a base version having multiple modules and features inside those modules. Also, there are frequent changes that happen as my product is in a continuous improvement process.

My product is a SaaS based software where I customize my software product to the meet the requirement of different customers. So, in summary, there are some features in my software which are common for all the customer but there are also features which are specific and different for each customer based on their requirement.

Is there any way in confluence where I can create my document in such a manner that the common features are accessible to all the customer and also, they shall be able to view the documents of those features which are specific to their requirement?

Also, any changes in the document for my base product shall get updated for all the customers as well?


Answers:
author: Bill Bailey
body: Hello [@Aakash Maheshwari](/t5/user/viewprofilepage/user-id/5312059)

If you don't mind that everyone sees the specific features of other customers, then you can just basically have pages in your page tree of documentation that has a notation in either the heading or page title, For example "Special Feature (Customer X).

All customers would all see the same documentation.

If you are wanting to restrict the views so that a customer see the common documentation, but only they can see their specific features, that is also possible BUT will require that each customer has an account on you Cloud instance, and then set view permissions based on the user account (could also be administrated via groups to make it easier).

In this scenario, all customer would see the same common documentation but only be able to see documentation for their special features (and not that of other customers).


Tags: cloud

confluence-cloud

documentation
Link icon inconsistency
Asked by Rachel Peterson:

I'm pasting a table into a page and it has a large number of links. All links are to other pages in the same Confluence space. All links are formatted/created the same way in the source file.

When I paste it in, some links have this icon next to them and some don't. For the life of me, I can't figure out why. I don't care if they all have it or none of them have it, but I'd love for it to be the same on all of them. Any ideas?

![2023-09-08 08_34_31-Opportunities Dashboard - Application Support - Confluence.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/279582iFEB27C0140A42CE8/image-size/large?v=v2&px=999 "2023-09-08 08_34_31-Opportunities Dashboard - Application Support - Confluence.jpg")


Answers:
author: Aron Gombas
body: I think, that the "URL format" of the links are actually different. The one that get the icon are correctly recognized as Confluence pages, while the one without any icon is "just a link" for Confluence.

Isn't this possible that the one without any icon is copied from "Edit page" mode, or when you view the "Page properties" screen or something? Just have a look at the URLs and compare two!


author: Dave Mathijs
body: Hi [@Rachel Peterson](/t5/user/viewprofilepage/user-id/5192272)

Could it be that the links with the icon are Confluence pages and the links without the icon are web links?

comments: author: Rachel Peterson
body: So when I paste them in and edit the links, they're all the full URL:

https://\<DOMAIN\>.atlassian.net/wiki/spaces/DS/pages/\<#####\>

After I save and some of them get the icons, I edit the page and the ones with the icons have automatically adjusted themselves to the shorted version:

/wiki/spaces/DS/pages/\<#####\>

While the other ones remain as the full URL.

Something in the system is causing it to auto-edit some of the URLs but not all of them and that's what I'm hoping to get to the bottom of.


author: Dave Mathijs
body: Where are you pasting the table from?


author: Rachel Peterson
body: Excel. I cleared the table entire and re-pasted. I checked all of the links before the initial save and they all looked the same. Just regular URLs.

Then I save, some of them get icons, I edit, and some of them have changed to the shortened version of the URL.


Tags: cloud

confluence-cloud
question about local data residency
Asked by Stefan Voogt:

For compliance policy's most of the data that we store on confluence needs to reside in the EU. But in the near future we will get a client from Germany and all the data for that client needs to be stored in Germany. Is it possible in Confluence to store all our data in he EU and the data for the German client in Germany? in one site in Confluence.  
If not how can we resolve this?


Answers:
author: Max Foerster - K15t
body: Hi [@Stefan Voogt](/t5/user/viewprofilepage/user-id/5308897) , and welcome to the community.

Data residency works site-wide. So the easiest solution is to move everything to Germany or use a new Confluence site for working with that client.

Best, Max

comments: author: Stefan Voogt
body: Thx for the quick response. Potentially this could raise an issue if we can't host all the data in Germany since we are a small company and we won't be eligible for the enterprise license.


author: marc -Collabello--Phase Locked-
body: Hi [@Stefan Voogt](/t5/user/viewprofilepage/user-id/5308897) ,

No, Atlassian does NOT offer complete data residency. Some products offer partial data residency, and the list of data in and out of scope is available here: <https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/>

For example out of scope, i.e. no data residency:

* Cached content, such as emails and notifications (up to 30 days)

* Data in transit (up to 30 days)

* Product, audit, and operational logs

* Product analytics

* Team profile information data

* Third-party product integration data

* User account information data

* User analytics

These data do not allow for data residency, even if you choose data residency in Confluence.

If you need to store all data in Confluence and in Germany: This is not possible.


Tags: cloud

confluence-cloud
Show less document versions in Confluence
Asked by Toomas Adson:

Is it possible to restrict how many page versions are shown in history page?

We want to keep all the versions, but for user experience it would be better if last 5 are shown.


Answers:
author: Dan Breyen
body: Hi [@Toomas Adson](/t5/user/viewprofilepage/user-id/4718141) looking at Atlassian's Jira site (jira.atlassian.com) I found this suggestion which looks like your request: [CONFCLOUD-32315](https://jira.atlassian.com/browse/CONFCLOUD-32315)

Feel free to Vote for and Watch it for updates.


Tags: confluence-server

server
hanging Calendar Start Day to Monday in Confluence
Asked by Ivelin Stoyanov:

Currently, when I enter //date on a Confluence page, the calendar displays with a start day of Sunday. However, I would like to change this configuration so that the calendar starts on Monday instead.

I've attached a screenshot to provide a visual context:

![cal_sunday.png](https://community.atlassian.com/t5/image/serverpage/image-id/279536i16A479D359495206/image-size/large?v=v2&px=999 "cal_sunday.png")


Answers:
author: Dan Breyen
body: From these Community Articles, it appears the calendar start date goes off of the Language pack: [Calendar start](https://community.atlassian.com/t5/Confluence-questions/Team-Calendars-How-can-I-configure-the-calendar-to-have-Sunday/qaq-p/370250) [Calendar Date](https://community.atlassian.com/t5/Confluence-questions/How-to-make-the-calendars-start-on-a-Monday/qaq-p/1124742)

I see there is a ticket created in Atlassian's Jira site (jira.atlassian.com) to allow this to be configured differently. You can vote for and watch it here: [CONFCLOUD-75488](https://jira.atlassian.com/browse/CONFCLOUD-75488)


Tags: cloud

confluence-cloud
Maintain Confluence SPACE folder structure
Asked by Salil Sawant:

Hi,

I wanted to add tight control on our company SPACEs

We have set up each function domain to have their own space along with a defined folder structure.

Question 1: Is there any way the SPACE owner/admin can monitor that the folder structure is not violated. i.e. no can create a new folder without the admin knowledge. Maybe a report or script that can inform the admin on new folders being created or change in existing folders.

Also each folder will have a fixed type(s) of document in it.

E.g. a System Design folder will only have Architecture Design document, HLDs and LLDs in it.

Question 2: Is there anyway the SPACE owner/admin can monitor that all documents are created from templates of the said document types and adhere to that page structure?


Answers:
author: Ivan Lima
body: Welcome to the Atlassian Community.

I suggest using [Confluence Automation](https://www.atlassian.com/software/confluence/automation). You can set up triggers when a new page is published or moved, add conditions based on your use case, and send notifications, among other actions. Look at <https://support.atlassian.com/cloud-automation/docs/confluence-cloud-automation/> to explore the options you can implement using Confluence Automation.


Tags: cloud

confluence-cloud
Changing User Name on Trello
Asked by David Shorter:

I had my organization start using Trello. We had a person leave. The new person must use that same email address for the company since it's purpose is to get all email at that contact email address. But no matter what we do, it shows on Trello the previous person's name. We have changed it three times and waited days, and we can't get it to change. If we delete the account, will it allow us to sign up again with the same address that we have to keep?


Answers:
author: Dave Liao
body: [@David Shorter](/t5/user/viewprofilepage/user-id/5149395) - hi David! Where is the account name being changed?

I believe Trello accounts need to be tied to Atlassian IDs.

Try logging into the account you're trying to change, then go to <https://id.atlassian.com/manage-profile/profile-and-visibility>

Related article: <https://support.atlassian.com/trello/docs/using-trello-with-an-atlassian-account/>
Labels not longer showing up
Asked by Orianis Castillo:

Unexpectedly, all the labels were "deleted", they don't appear anymore, there's no activity that reflect that user changed that, but more weird is that other boards in the same workspace have their labels OK, but this board lost them. SOS. HELP. Thanks!


Answers:
author: Lara
body: Hi all,

We have determined that the missing labels are the result of unexpected behaviour from the Placker integration.

Luckily, Placker is here to help and is happy to work with you to restore the labels. You can reach their support team at: support@placker.com and CC reinder@placker.com.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Lara
body: Hi Orianis,

Thanks for reaching out!

As this relates to sensitive board information, I'll create a support ticket on your behalf so that we can take a closer look.

Keep an eye out for an email from us!

All the best,

Lara  
The Trello Team

comments: author: Zhu Liu
body: I had the exact same issue. All the labels were gone suddenly - like being deleted. Could you please help? Thank you.


author: Lara
body: Hi Zhu,

Let me create a support ticket on your behalf as well! Keep an eye out for an email.

Right now, signs are pointing to the Placker Power-Up making those changes.

Lara  
The Trello Team


author: Lara
body: Hi [@Zhu Liu](/t5/user/viewprofilepage/user-id/5153760),

It looks like you already have a support ticket open: <https://support.atlassian.com/requests/TRELLO-146820/>

My teammate, Rafael, will keep you posted on any updates in that ticket.

All the best,

Lara  
The Trello Team
Adding free members to a single board within my Premium Account Workspace?
Asked by Rick Wyatt:

When trying to invite members to 1 single board I receive a notification that they can only be added to the board if they are a member of the workspace.   

\*\* I do have a Premium Account.  
\*\* My board is set to Private.  
\*\* At most I will have 30 members (Most likely 25)  
\*\* I have a total of 3 boards within that workspace but the members will only be added to 1 of them.  

If I share the link that would invite them to the board they are met with the following statement: "You can't join this board because you're not a member of the board's Workspace"  

How do I add members to just the board without an additional cost?   

This is an amazing tool and look forward to being able to put it to great use.  
P.S. Thanks to [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) for all of the great content!! Learned a ton!! I have watched the YouTube video you have on pricing explained...  

Thank you for your help...


Answers:
author: Rick Wyatt
body: So... It was operator error!! I had settings for the Workspace set incorrectly... If you only want to add members to your Board and NOT the workspace. Make sure your Workspace settings under **Sharing Boards With Guests is set to "Anybody"** See the attached image   

![Screenshot 2023-02-17 at 1.32.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/241018i0F992681E06213D6/image-size/large?v=v2&px=999 "Screenshot 2023-02-17 at 1.32.19 PM.png")

comments: author: Brittany Joiner
body: Glad you found this, I was actually curious as to what was going on here myself ?


Tags: board

premium

user
Can you adjust the title of a Link Card?
Asked by Brady Brown:

Is it possible to change the text that appears on a Link Card? When I put in a solo URL to the title of a card it becomes a Link Card, however I'm not a fan of the title that it displays for the website and would like to name the link something else. Is this possible?


Answers:
author: Saijo George
body: You can use this [bookmarklet](https://saijogeorge.com/replace-trello-links-urls/) to easily switch to links in Trello card descriptions, checklists, and comments. Once you're on the specific card, simply run the bookmarklet, and it will replace Links with URLs.

[![replace-trello-links-urls](https://community.atlassian.com/t5/image/serverpage/image-id/293092i6D086AAA7C9B3047/image-size/large?v=v2&px=999 "replace-trello-links-urls")](https://saijogeorge.com/replace-trello-links-urls/)


author: Lara
body: Hi Brady,

Thanks for reaching out!

Right now, it's not possible to edit the titles of Link cards. The title of the Link card will be pulled from the title of the URL you're adding.

That said, I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: Joanna Ajdukiewicz
body: Has this been implemented yet?


author: Lara
body: Hi Joanna,

Thanks for reaching out.

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new public feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-349>

I would recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of [New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team
How to change from yearly billing to monthly billing?
Asked by Andrej Dogas:

How can I switch back from yearly to monthly billing?


Answers:
author: Lara
body: Hi Andrej,

Thanks for reaching out!

I can see that you've been assisted with this in ticket CA-2216739.

For posterity, to switch from an annual plan to a monthly plan, you'll need to reach out to our billing team at <https://trello.com/contact#/> as it's most likely you've already paid for the annual plan, or have a pending charge. Our billing team will be able to help you with that.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: billing
Is it possible via 'project automation' to check if a smart checklist is checked or not?
Asked by Sergio Barbutti:

Hi Guys,

I'm trying to block the closure(or revert the issue status to in progress) of a Task or Sub-Task if any unchecked smart checklist item exists.

Is there a way to check this condition via automation ?

Thanks,

<br />

Sergio


Answers:
author: Oleksandr Siryi_Railsware_
body: Hi, [@Sergio Barbutti](/t5/user/viewprofilepage/user-id/5149217)

You absolutely can use [Smart Checklist](https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-pro?hosting=cloud&tab=overview) to block the closure of tasks with unchecked items. Here's a link to the [detailed guide showing how you can do it.](https://railsware.atlassian.net/l/cp/TYp1mf1b)

You can also do the opposite and [automatically move tasks](https://railsware.atlassian.net/wiki/spaces/CHK/pages/3455090689/Transition+an+issue+to+the+next+state+when+all+the+checklist+items+are+completed) with all of the checklist items closed to the next state if that's something you are looking for.

Please let me know if you need any further help


author: Wojciech Wardaszko _HeroCoders_
body: Hi [@Sergio Barbutti](/t5/user/viewprofilepage/user-id/5149217)

Welcome to the Community!

It looks like you posted this question under Trello, but selected Jira as a tag. As far as I'm aware, Smart Checklist is an app for Jira, so in the future, you might have a hard time getting replies about it in the Trello community.

Having said that, I'm not prepared to answer your question in detail, but the functionality you're looking for is called validation. I've found this [documentation page related to validators](https://railsware.atlassian.net/wiki/spaces/CHK/pages/144015403/Validate+before+transition) in Smart Checklist public confluence. It looks like it should be possible with Smart Checklist. Keep in mind that Regex validators return pretty ugly error messages when the condition is not met.

I know for sure that our [Issue Checklist for Jira](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?tab=overview&hosting=cloud) comes with built-in validators that let you make sure the checklist is completed upon transition, and communicate clearly about the reason why a transition failed.

If Smart Checklist is the app of your choice, I recommend reaching out to the [Railsware support team](https://smart-checklist.helpscoutdocs.com/#contact) if you run into any trouble with setting up the validator.

Cheers!

comments: author: Sergio Barbutti
body: Thanks for your time.. I realized I posted it in the wrong place, but didn't find a way to fix it...

I did find a similar post on Jira section. I'll investigate it better there..

Thanks Again,

Sergio


Tags: automation

checklist

jira
Como recuperar minhas etiquetas?
Asked by Jessyka - Financeiro Controlar:

Sou administradora em alguns quadros e hoje sumiram (como se tivessem sido exclu?das) todas as etiquetas de 02 desses quadros. Como recuperar?


Answers:
author: Lara
body: Ol? Jessyka,

Obrigado por estender a m?o!

Como isto se refere ?s informa??es sens?veis da conta, criarei um ticket de apoio em seu nome para que possamos investigar mais a fundo.

Fique de olho em um e-mail!

All the best,

Lara  
The Trello Team

*** ** * ** ***

Hi Jessyka,

Thanks for reaching out!

As this relates to sensitive account information, I will create a support ticket on your behalf so that we can investigate further.

Keep an eye out for an email!

All the best,

Lara  
The Trello Team


Tags: label