youngmon/atlassian-qna huggingface dataset:
How to Create, Update and Delete a USER using Rest Api in Confluence Cloud?
Asked by Selvaraj Karuppusamy:

Hi,

I am not able to find any proper document for doing Create, Update and Delete operation for integrating users into Confluence Cloud. I can only get the user details using the URL mentioned below.

<https://example.atlassian.net/wiki/rest/api/user?accountId=test123>

Please provide me with a document or an URL for doing the same or give me a confirmation that confluence cloud does not support these operation.


Answers:
author: Maarten Cautreels
body: Hi Selvaraj,

I'm afraid it is currently impossible to edit or delete users in Confluence Cloud. As you can read in the following kb-article, [User management REST API changes in JIRA Cloud](https://confluence.atlassian.com/jirakb/user-management-rest-api-changes-in-jira-cloud-858756548.html?_ga=2.172602215.577765236.1518193136-2021357810.1503037384), this has changed a few months ago with the introduction of Atlassian IDs as authentication for Cloud instances.

Creating users, however, should still be possible through the JIRA REST API (if you have JIRA off course): [JIRA Cloud REST API Docs](https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-user-post).

Hope this helps.

Best,

Maarten

comments: author: Rokesh Lakshmipathy
body: I need the solution for confluence cloud/Atlaasian. I am not looking for Jira API reference.


author: Maarten Cautreels
body: Hi Rokesh,

That's what I was trying to say. For just Confluence there's currently no REST API that allows you to create, update or delete.

The only way at this moment is through JIRA.

Best,

Maarten


author: Selvaraj Karuppusamy
body: Hi Maarten,

Can u give some more details (or) Documents for doing the Confluence User management operation through JIRA.

Kind regards

Selvaraj


author: Maarten Cautreels
body: Hi Selvaraj,

The link I previously shared, [User management REST API changes in JIRA Cloud](https://confluence.atlassian.com/jirakb/user-management-rest-api-changes-in-jira-cloud-858756548.html?_ga=2.160084217.577765236.1518193136-2021357810.1503037384), summarizes it best.

Best,

Maarten


Tags: cloud

confluence-cloud

rest

rest-api
Word document attached to confluence won't open
Asked by Sabine Bamboschek-Keller:

Hello altogehter, we have a severe problem here.

We are working with confluence 5.6 and office 2013.

We upload word documents in many documentations. I myself can open them in office directly out of confluence.

Two of my collegues have the problem, that the get an error message from word, if the try to open it via "open in office" from confluence: Word tells the path and the name of the file followed by "couldn\`t be opened".

This strange behaviour also occurs, if my collegue upload a document itself and then try to open it!

Do you have any idea?  
What we already tried: Changed browsers, give new passwords,


Answers:
author: Thomas Deiler
body: Dear [@Sabine Bamboschek-Keller](/t5/user/viewprofilepage/user-id/1149153),

when I understand you right, your colleagues want to open the document in Word and save back without uploading again, right?

Therefore you need to make the browser plugin [WebDAV](https://confluence.atlassian.com/doc/configuring-a-webdav-client-for-confluence-148044.html) work, that comes with Confluence. Eventually, some compliance settings blocks installing this plugin, or your browser is not supported.

Tell me, if you need more help.

So long

Thomas

comments: author: Sabine Bamboschek-Keller
body: Dear Thomas,

I know that and the WebDAV is implemented.

The system works as aspected on my computer and also on the computer of my employee. On two computers it does not work.

We all use the same browsers (IE11), we resetted and restartet the systems.

We are in the same confluence groups.

Neverthelesse it don\`t work. No more ideas what to check.

Do you have some?


author: Thomas Deiler
body: Dear [@Sabine Bamboschek-Keller](/t5/user/viewprofilepage/user-id/1149153),

how you describe, it has nothing to do with Confluence. It will be a problem of the accessing computers.

Please let one of your colleagues log in on your computer and open a Word document. If it works, user restrictions / permissions can be excluded.

So long

Thomas


author: Thomas Deiler
body: Dear [@Sabine Bamboschek-Keller](/t5/user/viewprofilepage/user-id/1149153),

have you solved your problem meanwhile? What was the root cause?

So long

Thomas D
confluence exception
Asked by sanjay.bommanayakanahally:

Getting following exception in our confluence page.

Error: \[com.ctc.wstx.exc.WstxLazyException\] Unexpected close tag; expected. at \[row,col {unknown-source}\]: \[1,18535\]


Answers:
author: Lei Wang
body: Hi,

I found the following bug which might be related, as I see the same error from your log snippet in the description of the ticket: <https://jira.atlassian.com/browse/CONFSERVER-27348>. According to the report, the bug is related to 3rd party macros, please try to start disabling the user-installed add-ons one by one to check which one is giving the issue.
Multi language template
Asked by Marcin D.:

Hi,

I am creating a template for a specific kind of article. Our confluence guidelines are set to create every article in German and English. To make stuff easier I would like to create two language versions of a template without creating two templates or having one with topics like "Einf?hrung / Introduction".

With the last type of multi-language article creation the user has to delete everytime the unwanted language part. Is there a solution which allows me to create a different language version of the template by clicking on a "switch" instead of creating two different templates like "ESXi Manual Template" and "ESXi Anleitungsvorlage"?

We already have a button which allows me to add a second language WHILE using the template to create a new article. Something like that during template creation would be very helpful. Thank you in advance.


Answers:
author: Vero Rivas
body: Hi [@Marcin D.](/t5/user/viewprofilepage/user-id/1186990)

Look at this post, maybe can help you

<https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-managing-content-in-multiple-language-translations>

Cheers


Tags: language

template
how to access rich text editor?
Asked by muki wahyu wahyu jati:

help, im really new to collaborating tool and stuff. and im really a newbie to confluence.

i want to create a button like object to link to another page like this guy did in his page

[https://www.youtube.com/watch?v=8r99-4gJKCk\&t=349s](https://www.youtube.com/watch?v=8r99-4gJKCk&t=349s)

but when i edit my page theres no rich text option.

how can i access that feature?

im using confluence trial product, the version is 6.7.1, and windows 10.

thanks in advance.


Answers:
author: Nic Brough -Adaptavist-
body: That's a 7 year old video from a version of Confluence that has not been supported for years.

You don't need a "rich text" option any more - the editor since Confluence 4.0 has covered it.

To get the button thing, try installing the Content Formatting Macro, or writing something with a user macro.
Rest Api in c#
Asked by debasish mishra:

Hi I need to create plugins/blueprints using c# language.I have come across many articles just like below.

1\><https://sergeytihon.com/2013/06/24/confluencejira-communication-from-f-and-c/>

2\><https://community.atlassian.com/t5/Answers-Developer-Questions/confluence-and-c/qaq-p/566140>

3\><http://code217.blogspot.in/2014/10/editingupdating-confluence-wiki-page.html>

4\><https://bitbucket.org/atlassian_tutorial/space-plugin-example?_ga=2.239332867.1287536260.1518423589-1616857398.1517491725>

Nothing is helping me out.I have a confluence server which i am accessing locally.Please let me know how can consume a REST Api in C# and create plugins or blueprints.


Answers:
author: Mauro Jos? Pappaterra
body: following


Tags: app

blueprint
Password policy for Confluence
Asked by Jarvin Li:

Hi There!

I'm looking for a way for me to put a password policy, like password length and strength requirements. Also if a user of my space clicks forgot password and or when a new password is changed for any user, I as an admin would get notified by an email.

Is it possible to do it without an add-on?  

I've seen an add-on which is linked below, but maybe there is another way for me to do this without an add-on or maybe there is a better add-on to use. <https://marketplace.atlassian.com/plugins/com.intenso.confluence.plugins.confluence-password-policy/server/overview>.

Thanks!


Answers:
author: Mitchell Davison [EY]
body: Hi Jarvin,

There is nothing built-in to Confluence to set rules around password complexity as you suggest, however there are add-ons that provide this functionality as you've already found. Depending on whether or not you're using an Internal User Directory or not you can set policy rules via whatever you are using to manage user access.

comments: author: Jarvin Li
body: Hi Mitchell,

Any other add-ons that you could recommend besides the one I found?

Thanks!


author: Mitchell Davison [EY]
body: I would recommend the one that you have already found as the best option available for eastablishing a password policy in Confluence.


author: Jarvin Li
body: Thank you for your input Mitchell.
subscribing Team Calendars for Confluence
Asked by ??? ??:

I am subscribing to the my calendar in Outlook.com   
However, Outlook does not update the latest schedule.

The update is very slow. More than one day.


Answers:
author: Shannon S
body: Hi Deokhuyn,

To clarify, you've subscribed to a Team Calendar from within Outlook, and it only updates events about once per day. Did I understand your question properly?

Could you let me know what version of Team Calendars and what version of Outlook you are using?

Regards,  
Shannon

comments: author: ??? ??
body: You understood correctly.

Team Calendars version 1000.0.49 (confluence version cloud )

<https://outlook.live.com> (online)


author: Shannon S
body: Thank you!

So I've looked into this and it seems to be a known issue in Outlook, for example:

* [Known issues with shared calendars in Outlook](https://support.office.com/en-us/article/known-issues-with-shared-calendars-in-outlook-d6fd4f68-489c-4196-a9c2-588c5ead00b8)

If a tenant doesn't use Office 365 EOP filtering (the MX record points to a non-Office 365 endpoint), instant syncing will not occur. Instead, calendar syncing will only occur a couple of times per day. We're currently investigating how to enable instant syncing in these situations.

Also:

* [How to sync Live Calendar more frequently](https://answers.microsoft.com/en-us/outlook_com/forum/ocalendar-oimportcal/how-to-sync-live-calendar-more-frequently/3246bc9f-abad-4f0b-a0e3-c07a7cc0909a?auth=1)

We have a feature request for CalDAV support that a lot of Outlook users are requesting that may help with this problem, since Team Calendar only uses .ics at this point:

* [CONFCLOUD-51340](https://jira.atlassian.com/browse/CONFCLOUD-51340)

If that would help in your case, I would encourage you to vote on it there, and provide your feedback.

Let me know if you have any questions about this!

Regards,

Shannon


Tags: team-calendars-for-confluence
I dont see option to create space. How do i seek administrator permission to create space for team
Asked by Neeti Nene:

I am trying to create a new space for team to share info. how do i do it?


Answers:
author: Shankar Asam {Appfire}
body: You may ask your confluence admin to go to Admin --\> Global permissions --\> provide permissions for "create space(s)" permission for you.
Documentation Space Home Page Examples
Asked by Arpita Pillai:

Hi All, so we recently started using Confluence to create our Knowledge Base space which will eventually integrate with our JIRA helpdesk. I was struggling with the layout and appearance of the space home page. With so many macro options available, its difficult to decide upon anything. Any suggestions or examples that I can refer to?

Thanks in advance for your inputs.


Answers:
author: Dan
body: Hi Arpita,

Being the home page, I think clean and straightforward would be the best way to go.

Some of the things I would include:

* Search bar (for the user to search for solutions)
* Frequently Asked Questions section (most common issues that you see asked a lot)
* Link to your Jira Service Desk portal (with instructions on how to engage with you)
* Links to other resources, for example the Atlassian Knowledge Base.

Hope this helps,

Dan


Tags: jira-service-desk
Unable to access my confluence page because restrictions have been applied on parent page
Asked by Adarsh Malpani:

Hi,

I am not able to access my confluence and below message is thrown:

++"Page level restrictions have been applied to a parent of the current page. These restrictions limit access to certain users or groups and apply to all pages underneath the parent."++

How should i know what is the name of the Parent Page of my child confluence? So, that i can reach out to parent page owner and request him to give access to me for my child confluence.Thanks,Adarsh


Answers:
author: Nic Brough -Adaptavist-
body: Click on the "breadcrumbs" at the top of the page, or look in the page tree.

comments: author: Adarsh Malpani
body: Hi Nic,

No breadcrumbs are being shown for this confluence. I tried to search entire confluence, but nothing is shown.

Only below message is thrown:

++"Page level restrictions have been applied to a parent of the current page. These restrictions limit access to certain users or groups and apply to all pages underneath the parent."++

Thanks,

Adarsh


author: Nic Brough -Adaptavist-
body: And the page tree?


author: Adarsh Malpani
body: Yes, not even page tree. I only get page level restriction message (below screenshot).

Thanks,

Adarsh![Adarsh.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/14851i39F94AAB0DB94A06/image-size/large?v=v2&px=999 "Adarsh.jpg")


author: Andy Hurley
body: I get the same as system admin of our confluence for many pages. Users expect admins to be able to find out who they need to talk to but as admin I can't find out the parent page so I can't see who it is locked to.

The only way I have been able to do this in the past is to work through all the restricted pages on a space and remove all the restrictions until the original page is accessible and then re-instate all the permissions. This is a VERY long process which can take many hours or days and exposes pages that should be restricted for the the duration. All that is needed is for the above message to be extended to give a link to the page that is causing the restriction.
Duplicate Tasks in Confluence Task Report Macro
Asked by Piyarat Chantaworakunakorn:

I have a page that contains a list of tasks. But I want to create a new page with those existing tasks for discussions with my coworkers in the following week to see what how the task is coming along. However, if I were to copy the page, Task Report Macro will automatically think that it is a new task creating a duplicate in Task Report. And if I were to create a new page with the Task Report from the previous week, I would not be able to see the task list while in 'Edit' mode. Is there another way to work around this problem?

Thanks in advance.


Answers:
author: Damien Tan
body: Hello [@Piyarat Chantaworakunakorn](/t5/user/viewprofilepage/user-id/1186878)

So my understanding is:

1. There is a page with Tasks in it
2. You'd like to create *Another Page* to display the same task but don't want them to be adding a duplicated task to the users that has their name mentioned there

However, I don't quite understand the last statement:
> And if I were to create a new page with the Task Report from the previous week, I would not be able to see the task list while in 'Edit' mode.

But by looking at just point #1 and #2, perhaps you can make use of the [Excerpt Macro](https://confluence.atlassian.com/doc/excerpt-macro-148062.html) and [Excerpt Include Macro](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html) to achieve it.

1. Include the task list section of the first page into the Excerpt Macro
2. Use the Excerpt Include Macro to include the task list section into the new page so the new page will be seeing the information that is brought over from the first page and not causing duplicated tasks

Hope this helps!
Is it possible to Edit project permissions for non existing JIRA users?
Asked by Surakshita Suri:

Is it possible to Edit project permissions for non existing JIRA users?


Answers:
author: Nic Brough -Adaptavist-
body: Permissions are not associated with users, so no.

Even if they were associated with users, I'm not sure how you'd expect to edit something that was not there.

I think you need to explain the question a bit more.


Tags: jira
URGENT: Confluence Restore
Asked by Admin:

Hi, We have a Confluence site with a database siting onto a remote SQL Server 2014. The Confluence VM corrupted (Windows 2012 R2) and we want to recover it.

It tried to juste reinstall the application but when I'm pointing to the SQL Server database, it wants to erase it.

Please, could you give me restore instructions.

Thanks

Michel


Answers:
author: AnnWorley
body: You can get the build number from the confversion table (select buildnumber from confversion;) and cross reference with [Confluence build information](https://developer.atlassian.com/server/confluence/confluence-build-information/) or you can check the \<confluence_home\>logs/atlassian-confluence.log for the last entry of "Starting Confluence" because the version will be on the startup line.


author: Admin
body: Thanks Nic... is there a way to get, from SQL Server, what was the installed version ?

comments: author: Nic Brough -Adaptavist-
body: Unfortunately, no. There is a build number in it, but I don't know how to turn that into a version.

Do you have any of the damaged system left? There's usually things in there that can help.


author: Nic Brough -Adaptavist-
body: The installation process expects to be connected to an empty database, not one with data in it.

Create a new empty database and run the installation against that. This gives you a working but empty Confluence. Make sure it's all working for you then stop it, go into the Confluence-home directory and edit the confluence.cfg.xml file - find the connection details for the new database and change them to the old database.

Restart Confluence and then re-index it.
Unable to move pages to a new area within the same space
Asked by Ben Stretar:

User receives the following error message (sometimes) when trying to move pages to new areas in within the same space: *Move Failed. You are not permitted to move a page to this location.*   

The user is the creator/ Admin of the space. Sometimes she is able to move pages without any problems. Other times when she tries to move pages she receives the error stated above, but when she tries again or updates the page it works.


Answers:
author: ?????? ???????
body: Hi, I have the same problem. Sometimes user recieve this error message "*Move Failed. You are not permitted to move a page to this location*" when its move page within same space.

User has all right to this space, and hi is creator and the page that moves and the page where they move without any restrictions.

Are there any logs of this process (Confluence Cloud)? Or maybe some checks are possible?


author: josh
body: This is possibly due to page restrictions at the move destination or not having delete permissions on the space. Space admin isn't necessarily "god mode" when you try to do these kind of things.


Tags: confluence-cloud

error

permission
What is the cost to renew Confluence
Asked by Doug Kozar:

Our Confluence Support Entitlement Agreement expires soon. I take it that once the SEN expires we can no longer apply updates, new releases or new versions of Confluence. Is that correct?

If it is correct that we must renew, what is the cost to renew? Is it the same as the original purchase cost?

Thank you.


Answers:
author: Max Foerster - K15t
body: In addition to Josh's answer, I just refer to the very detailed licensing FAQ that can be found on the Atlassian website:

[Confluence Licensing and Purchasing](https://www.atlassian.com/licensing/confluence)


author: josh
body: For server products, the annual renewal is 50% of current cost of your license tier for maintenance on the perpetual license.

For datacenter, it is 100% of the current cost at your tier as it is an annual subscription.


Tags: cost

licence
Is there a way to force logout after specified period of time?
Asked by Marie Flatebo:

I notice that if I don't exercise the logout option, I am forever logged in. Is there a way to configure JIRA software so that if the session is idle for a specified period of time (i.e., 1 hour), that auto logout is initiated and the session is ended?


Answers:
author: Alexey Matveev
body: Kindly have a look at this KB

<https://confluence.atlassian.com/jirakb/how-to-change-the-default-session-timeout-604209887.html>

comments: author: Marie Flatebo
body: Thanks so much. This is exactly what I was looking for.


Tags: jira-software
How best to approach upgrading Confluence
Asked by Doug Kozar:

We are running Confluence 6.3.1

Can we upgrade straight to 6.7 or do we need to step through 6.4, 6.5 and 6.6 first?


Answers:
author: AnnWorley
body: You may upgrade directly to 6.7.1. Please do review this document before beginning, and if possible, test the upgrade on a pre-production instance first: [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html)

comments: author: Doug Kozar
body: Great [@AnnWorley](/t5/user/viewprofilepage/user-id/502040), thanks! And "yes", I have that page bookmarked to follow. I was mainly concerned about the upgrade path...


Tags: upgrade
Can Confluence Secure Technical Documentation?
Asked by Melissa Massy:

One of our requirements for adopting a new technical documentation tool is single-sign on. By this we mean the user would sign-on once to our application and would be able to access the help system without signing in again. Also, the help would only be accessible from within the application, it would not be public at all (not accessible via URL outside the app at all). Is this something that Confluence can support?


Answers:
author: Bill Bailey
body: Well SSO is very doable. Maybe there is a way to block access to the URL from any access that is not passed via the app with a web server, For example, using a proxy that requires a log in, passed via the app.


author: AnnWorley
body: If the service desk application is Jira Service Desk, Confluence can be used for the technical documentation. The knowledge base space would be accessible via URL but only for users with permission, not the public. Here are more details: [Serving customers with a knowledge base](https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html)

comments: author: Melissa Massy
body: That solution sounds very effective, but unfortunately the application is not a Jira service desk.

Is identity Manager a viable option?


author: AnnWorley
body: I am afraid not, [Identity Manager](https://www.atlassian.com/enterprise/cloud/identity-manager) is enhanced authentication for Atlassian Cloud products.


author: Melissa Massy
body: Isn't Confluence a cloud product?


author: Nic Brough -Adaptavist-
body: No. It was a Server product originally. Atlassian set up a Cloud provision arm for it a few years ago, so it's now both.


author: Melissa Massy
body: It says on the Web site product data that Identity Manager can be used with Confluence....


author: Nic Brough -Adaptavist-
body: Identity Manager is the new Cloud user system.