youngmon/atlassian-qna huggingface dataset:
JIRA couldn't connect to your database
Asked by dave chen:

It seems JIRA database corrupted, how to fix that issue.


Answers:
author: Moses Thomas
body: [@dave chen](/t5/user/viewprofilepage/user-id/1152713)

First of all there could be several reasons.

1. You need to now where your database is running( which server, is it running ? )

2. Make sure You don't have network issues btw database server and Jira server( if you are running Jira on your own server

3.dbconfig.xml could be faulty, make sure that the user name and password is correct for the user which jira uses to connect to database

4. other things you could do try to ping the IP address of your database server and see whether or not you get response.

5. Check jira logs /database server logs :)

6. See also KB article <https://confluence.atlassian.com/jirakb/startup-check-jira-database-connections-872262124.html>


author: Suhas P
body: How do you know its corrupted? There could be different reasons for connections failure. Check if there are firewall changes in your organisation that has blocked the connection.


author: Gregory Van Den Ham
body: little more info needed, version jira, what are the hosts os's, what's the database running on. What do the jira logs say? :)


Tags: advanced-roadmaps
Possible to change color scheme in Portfolio?
Asked by Nicole Neunhoeffer:

I understand it is possible to change the color scheme in JIRA (<https://confluence.atlassian.com/adminjiraserver073/configuring-the-look-and-feel-of-your-jira-applications-861253125.html>) and was wondering if there is a chance to also change the look and feel of a portfolio plan.

Is there any (planned) functionality for configuring the color scheme of Portfolio? We were interested in displaying different colors for stories in the schedule view, for instance. Possibly in line with the color of their linked epic. If you have a lot of stories displayed in blue color, you do not get the same overview as if these were colored differently. (We do not want to make use of the "Stages" functionality, btw, I understand there is a coloring aspect here.)

Looking forward to hearing your feedback.

Thanks \& Regards, Nicole

![Colors of stories.png](/t5/image/serverpage/image-id/6301iAC0055BA8EC393EE/image-size/large?v=v2&px=999 "Colors of stories.png")


Answers:
author: somethingblue
body: Hi Nicole,

At this time it's not possible but there is a feature request you can find at [JPOSERVER-341](https://jira.atlassian.com/browse/JPOSERVER-341). Please vote on the issue to add impact so we can get this feature added as soon as possible. Once you vote on the issue you'll be notified directly with any updates such as the direction the development team will take with that feature request, fix version, etc.

Please feel free to add any comments/use cases in the comments section so our developers can get a good feel for how our products are being used.

Cheers,

Branden

comments: author: Nicole Neunhoeffer
body: Thanks for your response Branden, appreciate it.

Will vote on it.

Best regards,

Nicole


Tags: advanced-roadmaps
Assign Portfolio Team depending on BOARD Filter when creating a Story/Bug/Epic
Asked by Maximilian Leistner:

We manage our TEAM with Portfolio Global Teams.  
Each team should have its own board within a project.   
Each board is filtered by the team ID. (for example: "project = FR AND Team = 6 ORDER BY Rank ASC")  

Is there a way to auto assign the TEAM when creating a new issue if i am on the "Team 6"-Board for example DEPENDING on the board i am on?   

At the moment i can create a new issue and it gets invisble instantly because the filter does not include non Team-assigned issues.   

Thanks for help!


Answers:
author: Georgii Lumpov
body: The question is quite old but nevertheless relevant. And BTW it is not specific to Portfolio as far as I can tell.

So "*Is there a way to auto assign the TEAM when creating a new issue if i am on the "Team 6"-Board for example DEPENDING on the board i am on?*"

The straight answer is NO. But, you can create Project Automation and auto-assign a Team based on certain criteria (JQL-like). It will not solve the problem if you are the only person creating issues for multiple teams but for the teams themselves this could be a solution.


author: Ruslan Prakapchuk
body: Hello Maximilian,  

It is not currently possible to assign team automatically when creating an issue in Portfolio. Feel free to create an issue on <https://jira.atlassian.com/> to propose this feature.  

As a temporary workaround, you might try to change board filter to include issues with the board's team and issues without a team.

----

Portfolio for Jira Server team


Tags: advanced-roadmaps

automation

jira

jira-cloud
"There is no scheduled epic in the current result set"
Asked by Alex Paransky:

We are using the Jira Cloud version. This morning many of my projects seem to suddenly display "There is no scheduled epic in the current result set".

I tried to even re-create the projects and cannot get a calendar or schedule to appear to save my life.

What should I check?


Answers:
author: Albert Kavelar
body: Hi Alex,

in order for us to investigate the problem, corks you please raise a support ticket at getsupport.atlassian.com? We will need to take a look at your instance.

Thanks,

Albert \| Portfolio for Jira


author: Praveen Gupta
body: Facing same issue which Alex mentioned.

comments: author: somethingblue
body: Hi Praveen,

Take a look at the Communities post [Solved: The current scheduling result does not contain any epics](https://community.atlassian.com/t5/Jira-questions/The-current-scheduling-result-does-not-contain-any-epics/qaq-p/159593) and let me know if that helps.

Cheers,

Branden


Tags: advanced-roadmaps
What is plan?
Asked by Qais Sami:

Hello,

what does it mean by a plan in the portfolio? Can I treat it as an annual roadmap and add all my products in a single roadmap?


Answers:
author: Ryan Kearney
body: Hi Qais,  

The plan can be treated as a roadmap. With the right inputs, like correct estimation statistics and velocity, you have a close estimate to how long the plan will take to execute. You can adjust the inputs and parameters of the plan without committing data back to Jira. More info here:  

<https://www.youtube.com/watch?v=LexaHkZls3g>

comments: author: Qais Sami
body: thank you Ryan. Can I create one single master plan for all projects instead of creating many plans? will it be easy to see a big image of what we are delivering?


author: Ryan Kearney
body: Hi Qais,  

Yes, the plan will be able to cross projects and give you that big picture. I recommend cloning your prod environment and testing portfolio with that data. The only trick is that the estimation statistics and development methodology needs to be the same accross projects. It won't work if you have one agile team and one waterfall team, since the estimation and work styles are different between projects.


author: Qais Sami
body: thank you Ryan for your valuable support. Sure, I will consider your advice.

thank you


author: Roi Fine
body: Hi Qais,

You can think of a Portfolio plan as a large container for issues from multiple boards or projects that you wish to plan and track progress of.

If your organization has multiple roadmaps(different products/work streams) I would recommend to create multiple plans. We recently introduced a new feature called [programs](https://confluence.atlassian.com/jiraportfolioserver/programs-931037964.html), which allow you to connect multiple Portfolio plans to get a high level view of your organization's roadmap.

Cheers,


Tags: advanced-roadmaps
How do I delete a board that was created by a previous workspace member who was admin of the board?
Asked by Anne L?demann:

I don?t want to view this board that this previous team member created. And I don?t know how to archive or hide this board because it was created by a previous member.

How do I hide or delete this board now when board admin is no longer member of our team?


Answers:
author: Sal
body: Hi [@Anne L?demann](/t5/user/viewprofilepage/user-id/5445953)! If the board you're mentioning is part of a free Workspace, and you're a member of it, you can enable the Premium free trial, allowing you to have full control over the Workspace *and*all boards within it. This way, you can close and delete the unnecessary boards from your Workspace and remove the person in question if that's something you want to do. I hope this helps!


Tags: administration

archive

board
D?part d'un collaborateur seul admin
Asked by Camille Jeantet:

Un de nos collaborateur ne fait plus parti de l'entreprise. Il ?tait l'unique administrateur d'un espace de travail qui comporte de nombreux tableaux que nous utilisons tous, tous les jours.

Nous avons d?j? essay? d'acc?der via son mail, mdp perdu, etc. mais impossible de se connecter pour nous d?signer admin.

Aujourd'hui, il m'est donc notamment impossible de cr?er de nouveaux tableaux.

**? Comment me d?signer ainsi que 2 ? 3 collaborateurs toujours en poste chez nous en tant qu'admin sachant qu'aucun de nous n'a la main ?**


Answers:
author: Vronik
body: Look at this

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

Always try to have more than one administrator

comments: author: Camille Jeantet
body: Hi, thank you for the link. I've already seen it but I didn't want to move boards, or couldn't do the rest of the list.  

But, it is solved, because I've found a generic email from which I could connect and I was able to change the admins!  

Have a nice day!


Tags: administration

collaboration

tables

workspace
Collaborator Limit for Free Trello Workspaces
Asked by Juli Ann Kalaw:

Hi,

I am just new to using Trello. I need advice please?

Currently, we have 17 users in one workspace. With the new update of limiting 10 members/ collaborators per workspace, is it possible to create another workspace and divide the 17 users into two groups?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Juli Ann Kalaw](/t5/user/viewprofilepage/user-id/5445843) !

Generally, for more than 10 collaborators, the subscription will be needed. However, if the new workspace had 7 collaborators, it would remain on the free plan.

comments: author: Juli Ann Kalaw
body: Thank you Nikola,

Is it possible to move users from workspace 1 to workspace 2 and their current cards?


author: Nikola Perisic
body: Not a problem. And sadly, no this is not possible to do.


author: Caity
body: [@Juli Ann Kalaw](/t5/user/viewprofilepage/user-id/5445843) Yes, you can move cards to a board in another Workspace by following the steps here: <https://support.atlassian.com/trello/docs/moving-cards-or-lists/>

You'll need to add those users to the destination board **before** you move the cards; otherwise the members won't remain on the cards when you move them over.
Suprimer un invit? dans un espace de travail en compte gratuit
Asked by aurelie@tridifoodies.com:

Bonjour,

Comment puis-je suprimer un invit? sur un tableau dans un espace de travail gratuit.

Merci d'avance,

Aur?lie


Answers:
author: Sal
body: Hi [aurelie@tridifoodies.com](/t5/user/viewprofilepage/user-id/5445846)! If you're a board admin of the board where this Guest is located, you can click on the"**Share**" button on the top right of your screen, search for the board member, and remove it from your board(s).

However, if you aren't the board admin, this option isn't available at the moment, but we'll release it in the future to allow our free users to remove them from their Workspaces.

We have more details about it here: <https://support.atlassian.com/trello/docs/workspace-user-limit/#Removing-collaborators-from-your-Workspace>
Limit.
Asked by Piotr Denis:

```
Hello,I have 126 members in my workspace, will I have to delete 111 members from April 8?
```


Answers:
author: Nikola Perisic
body: Welcome to the community [@Piotr Denis](/t5/user/viewprofilepage/user-id/5445810) !

Per:

* Starting **April 8, 2024**: If your free Trello Workspace already has 10 or more collaborators, you won't be able to add new collaborators to the Workspace, unless you upgrade your plan or reduce the number of collaborators to below the limit.

* Starting **May 20, 2024**: If your free Trello Workspace has more than 10 collaborators, the boards in this Workspace will become view-only. You'll be able to see all the boards in the Workspace but won't be able to make changes, unless you upgrade your plan or reduce the number of collaborators to below the limit.

This means that, you won't be able to add the new collaborators, so no need to delete to delete the news. However, you would need to subscribe to a higher tier.
Se connecter ? mon ancien compte sans avoir ? v?rifier par email
Asked by Ka:

Bonjour ? tous,

J'ai un ancien compte que j'avais utilis? avec mon ancienne ?quipe de l'ancienne entreprise o? je travaillais.

Dans ce compte, j'ai cr?? un tableau "perso" que je ne pouvais partager ? personne.

Aujourd'hui, j'ai besoin de certaines donn?es que j'avais mises dedans et je n'arrive plus ? m'y connecter car trello me demande de migrer vers atlassian et envoie un email de r?cup?ration ? l'ancien email qui n'existe plus depuis que je suis partie.

Comment puis-je r?cup?rer le compte s'il vous pla?t ?

Merci pour votre aide pr?cieuse.


Answers:
author: Sal
body: Hi [@Ka](/t5/user/viewprofilepage/user-id/5445775)! As you no longer have access to the email associated with your original Trello account, you won't be able to complete the migration to an Atlassian account. Consequently, you won't be able to access your Trello account.

Your best option would be to reach out to your previous employer and see if they can help you by temporarily reactivating your old email, allowing you to log in, migrate, and change the email address to your most recent email.

If this isn't something possible, I'm afraid you won't be able to regain access to your account. I'm sorry for the bad news.
How can I access my Trello account without having to migrate to Atlassian, considering that the emai
Asked by Ka:

Hello everyone,

I have an old account that I used with my previous team at my former company.

In this account, I created a "personal" board that I couldn't share with anyone.

Today, I need some data from that board, but I can't log in anymore because Trello is asking me to migrate to Atlassian and sends a recovery email to the old email, which no longer exists since I left.

How can I recover the account, please?

Thank you for your valuable assistance.


Answers:
author: David Nickell
body: I was just looking at a different Trello question in another post... and I'm a big believer of using the Atlassian APIs. Try plugging the organization name into this url to see if you can access the list of boards through REST:

<https://api.trello.com/1/organizations/>**ORGNAME**/boards

If that works, you may be able to walk the other API commands here to get what you need:

<https://developer.atlassian.com/cloud/trello/rest/api-group-actions/#api-group-actions>

Good Luck

comments: author: Ka
body: Excuse me, I don't understand. Can you please explain it to me?


author: David Nickell
body: Sorry for any confusion. If I understand the issue, your personal board is "trapped" inside an organization you no longer work for. You can't log in and you can't retrieve a reset email Altassian is trying to send you.

In an earlier post today, someone was asking for details about one of their boards. I was stunned that I could see their board information through REST API calls.

So if you can provide the "ORGNAME" (who you used to work for) in the URL above and paste it into a browser, you might find that you can see their board detail including your personal one.

If you get that far successfully (a list of boards in JSON format), let me know and I'll help you try the next step. Otherwise you may be stuck getting help from your old company or Atlassian support Thanks


author: Ka
body: Thank you so much, but it didn't work.
Migrating to Paid Plan
Asked by Brad Larsen:

I would like support for migrating our range of workspaces, boards and user/collaborators. We have maybe 5 boards across our workspaces and boards that have more than 10 collaborators. How many paid accounts do we need to set up? Is there a way to take this opportunity to reorganize our trello eco-system and determine the necessary cost? Can I set up a zoom with a Trello rep to discuss?


Answers:
author: Caity
body: Hi [@Brad Larsen](/t5/user/viewprofilepage/user-id/4602120), I'm copying the response I posted to your question [on another article](https://community.atlassian.com/t5/Trello-articles/Update-on-Collaborator-Limit-for-Free-Trello-Workspaces/ba-p/2628752/) here in case you'd prefer to discuss it here instead.

Before I paste that, one more thing. If your company has at least 50 people using Trello and would like to be able to centrally manage multiple Workspaces, you might want to consider Trello Enterprise. There's more information and a link to contact the sales team for that here: <https://trello.com/enterprise>

---

Upgrades apply to individual Workspaces. So, any Workspaces you have that have 10 or fewer collaborators do not need to be upgraded unless you want to add more people.

For your Workspaces that have more than 10 collaborators, if you want all of those people to continue using the boards in that Workspace, you would need to upgrade them. Workspaces are upgraded individually, so if you have some of the same people as members of multiple Workspaces, you may want to consider consolidating so that you're not paying for them twice. We have more information on how to move boards from one Workspace to another here: <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

The exact number of billable users you'll end up with in each Workspace depends on how many members that Workspace has, as well as how many guests in that Workspace are on more than one board. Guests that are only on a single board in the Workspace are free.

We have more information on how Trello's billing works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>
Conditions for not being counted as a collaborator
Asked by hiroshi itosu:

As the number of collaborators will be limited to 10 from 8 April, we would like to confirm the conditions under which a member will not be counted as a collaborator.  
The site states that 'Anyone who's only a member of closed boards in your Workspace' will not be counted as a collaborator. Is this correct interpretation that this is someone who meets the following two conditions?

1. not a member/guest/waiting to join of the workspace, either. (In other words, people who are not counted as any of the members in the attached image).  
2. is a member of a board with the 'change visibility' setting of the board set to 'private',as indicated by the red box in the image.

We use Trello for our business and want to ensure we effectively avoid the user limit. Therefore, we would like to know the specific conditions that are not counted towards the limit.  
![????????? (1127).png](https://community.atlassian.com/t5/image/serverpage/image-id/310406i13CDD94BA69959C2/image-size/large?v=v2&px=999 "????????? (1127).png")![????????? (1126).png](https://community.atlassian.com/t5/image/serverpage/image-id/310407iD9A9A778DCE2359A/image-size/large?v=v2&px=999 "????????? (1126).png")


Answers:
author: Caity
body: Hi [@hiroshi itosu](/t5/user/viewprofilepage/user-id/5444986)! A closed board is a board that is archived. A private board is not the same as closed board. We have some more information on closed boards here, including how to close a board: <https://support.atlassian.com/trello/docs/closing-a-board/>

I also want to clarify that users who are waiting to join the Workspace are not counted as collaborators unless they are already in a board within that Workspace. However, if you invite someone to the Workspace but they don't have a Trello account yet, that invitation will create a pending user. Pending users *are* counted as collaborators, and you can remove them just as you would remove any other Workspace member.
if a member joins one board, can he see other boards as well in one work space
Asked by tehreek e baqai pakistan:

if a member joins one board, can he see other boards as well in one work space


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@tehreek e baqai pakistan](/t5/user/viewprofilepage/user-id/5445612) welcome :) if the member is only added at the board-level, then they will only be able to access that specific board. However, if you add them at the workspace-level, then they will be able to access all workspace visible boards.

comments: author: tehreek e baqai pakistan
body: Thanks
How do I determine who in my team has admin access to my Trello workspace?
Asked by Laura Trouille:

My team and I have used Trello for many years. We have a free account. We can't figure out who of us has admin access and can remove team members and guests who no longer need access (so that we can get under the 10-person access limit). Can you help me figure out which username has admin access to our Trello workspace?

The workspace is <https://trello.com/w/zooniverse1>

Thanks!  
Laura


Answers:
author: Laura Trouille
body: Thank you both!


author: Caity
body: Hi [@Laura Trouille](/t5/user/viewprofilepage/user-id/5445607), in free Workspaces, every member of the Workspace is an admin. You can see which people are members/admins of the Workspace and which are guests by going to your Workspace members page (in your case, <https://trello.com/w/zooniverse1/members>). On those pages, you can also click on the "On X board(s)" link by each member to see which boards they're a member of.

The easiest way to see who's the admin for a particular board within the Workspace is to open that board and click on the "Share" button.

We're bringing some new admin capabilities to free Workspaces in the next few weeks, which will make it easier for you to fully remove any guests and members from your free Workspace. These changes will be in place by the time we begin applying the limit on April 8. I want to also remind that you'll be able to continue using your boards normally with all of your current collaborators until May 20. We will be preventing the addition of new collaborators in April.

One more thing! I want to clarify that the reason David's API calls worked even though he is not a member of your Workspace is because your Workspace and the two boards he referenced are all set to public visibility. Users outside of your Workspace will not be able to access data about non-public boards within the Workspace.


author: David Nickell
body: This is a bit of an educated guess since I don't have Trello and have never been an administrator for it. But the REST API documentation here:

<https://developer.atlassian.com/cloud/trello/rest/api-group-boards/#api-boards-id-memberships-get>

Indicates there is an OrgMemberType field that may give you the answer. With only 10 users, its a pretty easy thing to test.

*** ** * ** ***

**Full Stop.....**

I started posting a very detail answer including some sample API calls. I was stunned to find all the API calls worked for me, a stranger to you and your organization.

Does this sound right?

* Darren is the admin for your "Out of Data" board
* Andrea is the admin for your "Front-End Rebuild Roadmap" board.

You can send an email to me at dnickell@splitdimedata.com if you'd like the actual API calls I made. I decided against posting everything here out of concern for privacy.

Thanks

```
?
```