youngmon/atlassian-qna huggingface dataset:
Self-Service Portal users cannot view articles uploaded to Confluence
Asked by Edgar Salgado Gallardo:

My self-service portal does not show the knowledge base to users without access to Confluence and this is unnecessary to me because we need users to be able to see these articles when searching on the portal

The project already has the link in Jira and confluence


Answers:
author: Edgar Salgado Gallardo
body: annex capture of the link

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328178i29AD99B0BD9DC7CD/image-size/large?v=v2&px=999 "image.png")

In addition to this, space has no restriction.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328180i7CFFAC68E4C4ABBE/image-size/large?v=v2&px=999 "image.png")

comments: author: Edgar Salgado Gallardo
body: This is the screenshot showing that a user without access to confluence from the Jira portal cannot view the documentation

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328181i0C6D8FEB8BB1EEFC/image-size/large?v=v2&px=999 "image.png")


Tags: data-center

jira-service-management

jira-service-management-data-center
SOC 2 and Compliance Reports
Asked by evantassel:

Need a SOC 2 and all available compliance reports for our audit. Every link on the site goes to the same "Something went wrong" page. We go through this every year. Anyone know where I can access updated independent audit reports for JIRA cloud?


Answers:
author: Trudy Claspill
body: Hello [@evantassel](/t5/user/viewprofilepage/user-id/4028826)

Where are you looking?

I went to Atlassian's Trust Center site

<https://www.atlassian.com/trust>

I clicked on the Compliance Resource Center tile which has the link "See attestations".

<https://www.atlassian.com/trust/compliance/resources>

There I clicked on the Certifications \& Attestations category.

Then I clicked on the SOC 2 tile.

<https://www.atlassian.com/trust/compliance/resources/soc2>

And on that page I found links for downloading the SOC 2 reports.

I'm not sure if that fully satisfies your need, but it is a starting point.

comments: author: evantassel
body: Good stuff thanks! Searching the site and google for SOC 2 sent me to an old page that wasn't working. These work. Appreciate your help!


author: Alicia Peebles
body: [@evantassel](/t5/user/viewprofilepage/user-id/4028826) Hi Evantassel!

Atlassian has a Trust Center where all the audit reports are located. Here is the link for the SOC audit - [SOC 2 \| Atlassian](https://www.atlassian.com/trust/compliance/resources/soc2)

Here is the link for the Compliance Resource Center:

[Global Category: Compliance Resource Center \| Atlassian](https://www.atlassian.com/trust/compliance/resources)

Hopefully that helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the plan for improving the CSAT email for JSM (Data Center)?
Asked by Jen Lapan:

Hi there,

I manage a help queue on an internal application with relatively engaged and friendly users. Nonetheless our CSAT submission rate is only 10%. I reviewed the CSAT email the users receive, and reached out to my IT group to see if they could make improvements to it, which I thought might make it easier to read and submit, in hopes of increasing our percent of rated tickets. My IT replied that unfortunately, none of the things I requested is within our power, and the issues I noted are all bugs that Atlassian is aware of. So I'd like to find out when these will be fixed because the state of the CSAT is honestly unprofessional and surprisingly non-functional for an expensive, enterprise service desk system. My annotated screenshots are below.

Thanks in advance for any insights,  
Jen

![ticket-resolution-email-041124-ANNOTATED-redacted.jpg](/t5/image/serverpage/image-id/328156i740FE66048462CED/image-size/large?v=v2&px=999 "ticket-resolution-email-041124-ANNOTATED-redacted.jpg")


Answers:
author: Jen Lapan
body: Hoping Atlassian will acknowledge this ticket, which I filed about 4 weeks ago.


Tags: csat

data-center

jira-service-management

jira-service-management-data-center
How can I translate in french the form a created ?
Asked by Marie-Josee Parent:

I don't have the option in my standard jira service management instance


Answers:
author: Florian Bonniec
body: Hi [@Marie-Josee Parent](/t5/user/viewprofilepage/user-id/1599586)

Could this help you ?

<https://confluence.atlassian.com/servicedeskcloud/blog/2017/05/translate-your-customer-portal>

Regards


Tags: cloud

jira-service-management

jira-service-management-cloud
Adding entire department on Issue
Asked by Matt Allott:

We recently had a request from a department leader to see if we could add the entire department to an issue for transparancy and an FYI for them. They would also like the ability to update the same issue through the portal in case individuals have the same issue.

Does anyone know of a way to do this without adding every user in that department individually?

Thanks!


Answers:
author: Connor
body: Hi Matt, you could try creating a JSM "customer organization" for each department, and automate the population of the Organization field based on the issue reporter's organization.

Or maybe creating an Atlassian Team for each department, and associating teams to Jira issues might work. [Relevant documentation here](https://support.atlassian.com/atlassian-account/docs/using-atlassian-teams-in-jira-projects/).


author: John Funk
body: Hi Matt - Welcome to the Atlassian Community!

Are the users in a Jira Group? If not, you could probably go that route. Then create a custom field of Group picker type and add the group to the field.


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the URL field in the Project settings for a service desk?
Asked by Harold Price:

I don't want to enter anything in this field unless I know the consequences for doing that. I can't find documentation anywhere for this.

Does anyone have any experience with this?


Answers:
author: Laurie Sciutti
body: Hi [@Harold Price](/t5/user/viewprofilepage/user-id/709354) \~ Most teams use this field to supply an address to documentation about the project, roadmaps, or other important content outside of their Jira site. If you use Confluence to collaborate, it is recommended adding a link to your team's space. There aren't any consequences for not adding anything to that field \~ it is simply an informational field in a project's details.

Ref: <https://support.atlassian.com/jira-software-cloud/docs/edit-a-projects-details/#Editingaproject-sdetails-LinktomoreprojectdetailswithaprojectURL>

comments: author: Harold Price
body: Thank you. This answers my question.


author: YY Brother
body: Hi [@Harold Price](/t5/user/viewprofilepage/user-id/709354)

Welcome to our Community.

You mean this field?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328141iD62657A06D1E4816/image-size/large?v=v2&px=999 "image.png")

Thanks,  
YY?

comments: author: Harold Price
body: Yes that is the field I am referring to.

Do you know what it does?


author: YY Brother
body: This is on the project level, but not on the issue level. So we can't see it in the issue search screen.

May I know what scenario you want to use this field firstly?


author: Harold Price
body: I just want to know what it is for?

If I changed it will any links to the portal be broken.


author: YY Brother
body: No. I seldom use this field, but use shortcuts at the left sidebar instead to connect useful links to the team.


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue with Operations Sync
Asked by Pedro:

I am having exactly this issue: [https://jira.atlassian.com/browse/JSDCLOUD-13904.](https://jira.atlassian.com/browse/JSDCLOUD-13904?jql=project%3DJSDCLOUD%20AND%20type%3DBug%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated)

I am on Free plan since I am exploring everything before making the decision if I should try more features yet I can't (obviously) contact customer support.

Is there any way to approach this?


Answers:
author: Pedro
body: NVM, should be closed.


Tags: cloud

jira-service-management

jira-service-management-cloud
Where can I download te CitizenGO invoices?
Asked by Jesus Martin Rodriguez:

Where can I download te CitizenGO invoices?


Answers:
author: Sushant Verma
body: Hi [@Jesus Martin Rodriguez](/t5/user/viewprofilepage/user-id/5349437)   

Welcome to the community!  

If you are looking for Bitbucket invoices, You can only access if you are Technical or Billing Contact.

Designated Billing and Technical Contacts can log into their [My.Atlassian](https://my.atlassian.com/) accounts and download quotes and invoices, make payments, add PO numbers, delete quotes, and make changes to existing/open quotes.

1. Log into your [My.Atlassian](https://my.atlassian.com/) account and click the **Orders** tab in the navigation bar.

2. In the **Quotes** tab, you can download a PDF quote or invoice, make a credit card payment, add a PO number, make changes to the quote, or delete the quote altogether.

3. In the **Invoices** tab, you can see an order's details by clicking the \>, or download a PDF of the paid invoice by clicking the Invoice link in the Actions tab.

Regards,  
Sushant Verma


Tags: bitbucket-cloud

cloud
Repository access keys exception for branch restrictions
Asked by andrew.craft:

I have setup a workspace access ssh key as described in

<https://confluence.atlassian.com/bbkb/difference-between-repository-project-and-workspace-access-keys-1188785759.html>

This works as expected for pulling and pushing changes. I want to push to a resticted branch using these keys but i can't add them when trying to add exception in the branch restrictions, is this possible?


Answers:
author: Ben
body: Hi Andrew,

Unfortunately, access tokens are unable to be added to branch restrictions (this includes RAT, WAT and PAT). This is because at present, a user that is entered into branch restrictions needs to have an associated Bitbucket Cloud account (and these access tokens are not tied to an account).

There is an existing [feature request](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) ticket with our developers, however to include this. Please feel free to **Watch** this for future updates and **Vote**for it to improve its visibility with regard to customer demand:

* <https://jira.atlassian.com/browse/BCLOUD-22400>

I can see that you belong to a Premium workspace, may I ask if you entered this specific workspaceID when raising this ticket on Atlassian support? It should have directed you to our formal support portal rather than the community, as you are entitled to this level of support.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
How can I create Repository scoped Access Token using API only
Asked by krunaldodiya:

I have generated app password, I am trying to find documents in rest API 2.0 about How can I create Repository scoped Access Token using API only, but i am not able to find any API.

Is there any way automate creating Repository scoped Access token when a repository created. ?


Answers:
author: Ben
body: Hi Kunal,

Unfortunately, not at this stage. We only have functionality for generating OAuth Tokens at the Workspace-level and this is not able to be scoped only to the repository.

I have raised a [feature request](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) on your behalf with our developers, however. Please feel free to **Watch** this for future updates and **Vote**for it to improve its visibility with regard to customer demand:

* <https://jira.atlassian.com/browse/BCLOUD-22955>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Can't find billing dashboard
Asked by swimwithfishes:

Hi, I need to change my default payment method, but cannot fnd the billing dashboard to do this.

Am unsure if this is the correct forum to do this but am slightly at a loss to find this dashboard. I am logged in with the admin account.

These links return errors:

<https://my.atlassian.com/billing/paidorders>

<https://my.atlassian.com/>

Many thanks.


Answers:
author: Theodora Boudale
body: Hi [@swimwithfishes](/t5/user/viewprofilepage/user-id/1957096),

Does your question concern Bitbucket Cloud? I can see in our system that there is a Bitbucket Cloud account with the same email as your community account and that this account is an admin of Bitbucket workspace on a paid billing plan.

For Bitbucket Cloud, you can do the following:

1. Log in to <https://bitbucket.org/>.
2. Select your avatar (top right corner) \> **All workspaces**. You will see a list of all workspaces your account has access to.
3. Select the workspace on the paid billing plan.
4. Select the cog at the top right corner of the page (next to your avatar) \> **Workspace settings**.
5. Select **Plan details** from the left sidebar.

On this page, you'll be able to change the credit card on file.

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora


author: Sushant Verma
body: Hi [@swimwithfishes](/t5/user/viewprofilepage/user-id/1957096)   

Welcome to the community!

1. Go to [admin.atlassian.com](http://admin.atlassian.com/). Select your organization if you have more than one.

2. Select **Billing** and you'll see a billing preview of all your products and apps.

3. Select **Manage subscriptions** for any one of the products and go to **Billing details**.

4. Select the **Edit** icon in the **Billing details** area.

5. Select the **Edit** icon in the **Payment method** area.

6. Choose a payment method from the available options.

7. Add the required details and select **Save**.

You can also follow : <https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/>  

Regards,  
Sushant Verma


author: swimwithfishes
body: -

comments: author: Costis Papadopoulos
body: Hi

I am in the billing-preview section and I do not see the sidebar where I can edit my payment profiles.

Also, in the link that I was sent through email to update my payment method, I get an error.

Is it because I am linked to more than one tlassian accounts?

It is very important to resolve this...

Thank you

Costis


author: Theodora Boudale
body: Hi Costis,

This question concerns Bitbucket Cloud and I don't see a Bitbucket Cloud account with your email address.

I see that you have created a support ticket with our billing and licensing team. One of my colleagues will contact you via the support ticket.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Create multiple user using same EmailD for CICD
Asked by Ankush Chaudhary:

I'd like to create one or more machine user accounts i.e. jenkins that perform CI/CD actions - and don't want to manage a chain of new Atlassian accounts, would help if it can be done under one Atlassian id. by using same Email.


Answers:
author: Ben
body: Hi Ankush,

Unfortunately, this is not possible as an email address can only be associated with a single Atlassian account.

I have raised a [feature request](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) on your behalf with our developers, however. Please feel free to **Watch** this for future updates and **Vote**for it to improve its visibility with regard to customer demand:

* <https://jira.atlassian.com/browse/BCLOUD-22956>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
How to Deploy the built code to the physical device?
Asked by Basavaraj B S:

I have three repositories containing code for different tasks, and I've set up Bitbucket Pipelines with a YAML file to build and scan the code. The resulting artifacts are saved within Bitbucket itself. Now, I'm faced with the challenge of deploying these scripts to a physical device, specifically a milling machine.

**First question**: Is it possible to accomplish this task?

**If the answer is yes**, I'd like to explore the best methods to achieve it and the steps involved in doing so.


Answers:
author: Theodora Boudale
body: Hi Basavaraj and welcome to the community!

Bitbucket Pipelines can deploy code to another server, as long as that server has a public IP address or domain name and it is accessible over the internet (or at least from the [IPs that Pipelines environments use](https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/#Valid-IP-addresses-for-Bitbucket-Pipelines-build-environments)).

I am not familiar with milling machines, so, the way to deploy these scripts then from a server of yours to the milling machine is probably a question for the machine's manufacturer.

Deploying from Pipelines to a server is possible for example, via scp, rsync, ftp, or sftp. We have pipes that use each of these utilities:

* <https://bitbucket.org/atlassian/scp-deploy/src/master/>
* <https://bitbucket.org/atlassian/rsync-deploy/src/master/>
* <https://bitbucket.org/atlassian/rsync-deploy/src/master/>
* <https://bitbucket.org/atlassian/sftp-deploy/src/master/>

It is also possible to connect to a server via SSH and execute a command or script on this server:

* <https://bitbucket.org/atlassian/ssh-run/src/master/>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Reduce repo size
Asked by subhojit1480:

The size of the repo showing is 3.04 GB.

Could you delete large files from old commit history so size will be decreased?


Answers:
author: subhojit1480
body: Could you reduce a little more, I mean could you run git gc for the repo again so that the size will under 2gb?


author: Theodora Boudale
body: Hi [@subhojit1480](/t5/user/viewprofilepage/user-id/5222181),

I checked the repos your account has access to and I ran a git gc for the repo with a size of 3 GB. The repo's size has been reduced, but it is still over 2 GB.

Please keep in mind that Atlassian cannot rewrite history in order to delete large files from customers' repos. This is something that needs to be done by end users.

You can check this post of mine with more details about how to identify large files in your repo and your options:

* <https://community.atlassian.com/t5/Bitbucket-questions/Revert-bitbucket-repository-state-to-one-day-prior/qaq-p/1908360#M76762>

After you push a history rewrite to the Bitbucket repo, the repo's size will most likely increase because it will have both old (prior to history rewrite) and new references. You can then request another git gc for the old commits (prior to history rewrite) to get removed and for the repo's size to get reduced.

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora

comments: author: subhojit1480
body: Could you reduce a little more, I mean could you run git gc for the repo again so that the size will under 2gb?


author: Theodora Boudale
body: Hi [@subhojit1480](/t5/user/viewprofilepage/user-id/5222181),

I'm afraid that git gc does not work this way. I cannot specify in the command a parameter like "reduce the repo size to X GB". What a git gc does is remove any commits that are no longer referenced by any branches and compress file revisions.

Running a second git gc will help reduce the size further only if there are changes in the repo like a history rewrite that removes any large files or deletion of unmerged branches that have large files. I ran another git gc just now, but the repo size remains the same.

You can check the link I posted in my previous reply for more info on how to remove large files from history and you can reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Your import has failed - Importing Private GitHub Repository
Asked by Kevin Corso:

I'm trying to import an existing private GitHub repository into BitBucket but I come up on the following error each time: ![import_error.png](https://community.atlassian.com/t5/image/serverpage/image-id/288098i7E3EFFE2D89C1DA6/image-size/large?v=v2&px=999 "import_error.png")  

Upon reviewing the forums here, it seems the correct solution for clearing the error is to ensure GitHub credentials are correct, but when I logged out and back into GitHub, despite using the very same credentials to try and import the repo seconds later on BitBucket, I still get the above error.   

My next thought was perhaps I needed to generate a token on GitHub or something, but I'm presently unable to locate a place on BitBucket to use it, so whether it's this or something else, any help would be appreciated. Thank you!


Answers:
author: Theodora Boudale
body: Hi Kevin and welcome to the community!

What the import does is clone the repo and GitHub has deprecated the use of account passwords for Git operations over HTTPS (Bitbucket Cloud has done the same), which is why the import fails:

* <https://github.blog/2020-12-15-token-authentication-requirements-for-git-operations/>

Have a look at the section **What you need to do today** in this blog post, the article mentions the use of a personal access token instead of the account password.

In the import page in Bitbucket Cloud, right below the **URL** field, there is a checkbox **Requires authorization** . Check that checkbox, and you can use your GitHub username in the **Username** field, and the personal access token in the **Password** field.

Please feel free to let me know how it goes and if you need further assistance!

Kind regards,  
Theodora

comments: author: Kevin Corso
body: Thank you for your help, Theodora! I put the token in the password slot on the form and it worked exactly as intended :\]


author: Theodora Boudale
body: That's good to hear, Kevin, and you are very welcome!

Please feel free to reach out if you ever need anything else!


author: aidan_gani
body: Hi @\[deleted\], I have the same issue with importing a Repo from one Bitbucket Cloud account to another. I am Admin on both and would like to duplicate my project to another account without having to transfer it.

Have created an APP Password in the source account and used that in the Import Repo function with my login email. Import fails with the same message as the original post.

Any suggestions?

Thanks, Aidan


author: Theodora Boudale
body: Hi Aidan,

You need to use the **Username** of the source account (which can be found here <https://bitbucket.org/account/settings/> after you log in to that source account) with the app password.

The email is used only for logging in to the website from the browser. For activities like cloning, pulling, pushing via HTTPS (including **Import**, which does a clone), and API calls with basic authentication, the username is needed.

Kind regards,  
Theodora


Tags: bitbucket-cloud

clone

cloud

error

github

import

repository