youngmon/atlassian-qna huggingface dataset:
Page Not Found
Asked by Nick Henry:

Hello, we have a user who seems to be getting a "Page Not Found" error: [](https://drive.google.com/file/d/0B5kEnpQIKPZfcFZ1N0toczBrYzA/edit?usp=sharing)<https://drive.google.com/file/d/0B5kEnpQIKPZfcFZ1N0toczBrYzA/edit?usp=sharing>

I can log in and see the page and see that it has no restrictions: [](https://drive.google.com/file/d/0B5kEnpQIKPZfbkFKbG5LUmRoczg/edit?usp=sharing)<https://drive.google.com/file/d/0B5kEnpQIKPZfbkFKbG5LUmRoczg/edit?usp=sharing>

Any suggestions? I'm going to have him log out, clear his cache, and try again... Hopefully that will fix it.

Thanks,

Nick Henry


Answers:
author: jing_hwa_cheok
body: Hi Nicholas,

<br />

Have you check the page restriction in the parent page? Also ensure that the user is granted view permission in the `Space Administration >> Permissions.`  

Regards,  
Jing Hwa

comments: author: Nick Henry
body: Thanks, this fixed the issue:

```
Space Administration &gt;&gt; Permissions
```


author: jing_hwa_cheok
body: Glad to know the suggestion helped. :)


author: nodejsgurj1
body: ?\[+1\]


author: Nic Brough -Adaptavist-
body: That looks like a Google drive problem, not Confluence. Could you explain?

comments: author: Nick Henry
body: I uploaded the screen shots of the "Page Not Found" error and the "No Restrictions" to Google Drive so that you could see the error / messages we are seeing... Do the links not show images for you?


author: Nic Brough -Adaptavist-
body: Ah, sorry, I don't tend to follow links because it's a bit of a faff and often a waste of time and effort (opening new windows, reading often scrunched up text, when all we actually need is the plain text of the error message). Ignoring the links made your post look like it wasn't really a Confluence issue.

Anyway, Jing Hwa has it :-)


Tags: addon-com.bit.agile.bit-storymap

addon-com.javahollic.jira.jemh-ui

addon-is.origo.jira.tempo-plugin

addon-jira-timesheet-plugin

app

behaviours

cloud

confluence-app

confluence-cloud

jira-cloud
admin question
Asked by Sergey Vetrov:

Hi, I have Confulence 5.3 and how can I hide a "like" button, cooments and admin changes information in my space? I want to have a clear page with my tree information for users.

Thank you,

Zakhar


Answers:
author: salehparsa
body: Hi Zahar,

Like button is a plugin in Confluence, So for disable it you can follow the below instructions:

1. Go to Confluence Admin (by clicking on Conf icon)
2. Select Manage add-ons
3. Choose System from the drop down menu
4. Look for ***Confluence Like Plugin***
5. Expand it and click on Disable

To answer your question about disabling comments, I'm suggesting you to visit **[Commenting on pages and blog posts](https://confluence.atlassian.com/display/DOC/Commenting+on+pages+and+blog+posts#Commentingonpagesandblogposts-Disablingcomments)** Documentation.

Let me know if you have any question.

Cheers,

Saleh


author: Matthew J. Horn
body: As for disabling comments and admin changes, that can be done by modifying the decorators or using CSS to hide them. Search for each of those tasks separately on this site and you'll find your answers.


author: Mr. Wolf
body: Hi,

maybe this post can partially help you :-)

<https://answers.atlassian.com/questions/268906/how-can-i-remove-like-from-pages>

Greetings,

Oliver


Tags: confluence-administration

custom-field
Confluence update issue
Asked by Basil:

Hello!

I updated confluence to 5.4.3 version. But I got error: "Detected tables with non-default collation. See [https://confluence.atlassian.com/x/TABrFw\<span\< a=""\>lang="en"\>"](https://confluence.atlassian.com/x/TABrFw%3Cspan)
[But:
mysql\> SELECT \* FROM information_schema.COLUMNS WHERE table_schema = 'confluence' AND collation_name != 'utf8_bin';
Empty set (0,01 sec)
mysql\> SELECT \* FROM information_schema.TABLES WHERE table_schema = 'confluence' AND table_collation != 'utf8_bin';
Empty set (0,00 sec)](https://confluence.atlassian.com/x/TABrFw%3Cspan)


Answers:
author: jing_hwa_cheok
body: Hi Basil,

Did any of the queries in this knowledge base article[troubleshooting character and collation issue in mysql](https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Character+Encoding+or+Collation+Issues+in+MySQL)return any result?

<br />

<br />

I would suggest you to run all the queries in the article first to ensure all the collation and character is correctly set.  

Regards,

Jing Hwa

comments: author: Basil
body: Hello. As I wrote above:

mysql\> SELECT \* FROM information_schema.COLUMNS WHERE table_schema = 'confluence' AND collation_name != 'utf8_bin';  
Empty set (0,01 sec)  

mysql\> SELECT \* FROM information_schema.TABLES WHERE table_schema = 'confluence' AND table_collation != 'utf8_bin';  
Empty set (0,00 sec)


author: jing_hwa_cheok
body: Hi Basil,  

Have you run all the queries under second solution in the knowledge base article[troubleshooting character and collation issue in mysql](https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Character+Encoding+or+Collation+Issues+in+MySQL)?

There are three queries which you are suppose to run but froom what I can see in the comment you have not run this query:  

```
SELECT DEFAULT_COLLATION_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '&lt;databasename&gt;';
```

Let me know if this return no result as well.


author: Basil
body: Thanks!  
It was necessary to make:

alter database confluence CHARACTER SET utf8 COLLATE utf8_bin;


author: jing_hwa_cheok
body: Glad you managed to find the cause of the issue. :)


author: brian lee
body: Hi everyone,

<br />

I encountered the exact same issue. The Kb saved me.

<br />

Basil, you should accept the answer if it fixed your issue to show your thanks :).

<br />

Cheers,  
Brian


author: Basil
body: alter database confluence CHARACTER SET utf8 COLLATE utf8_bin; solved this issue


Tags: collation

update
CSS used by Atlassian for their Confluence / Documentation?
Asked by Neal Culiner:

Hello,

I'm about to start creating technical documentation and have reviewed the confluence docs. I really like the layout Confluence uses for their docs. Can someone tell me how/where/what to use in my site to get the same layout, i.e. fixed width centered as theirs is?

Thank you.


Answers:
author: SusanA
body: Hi Neal,

We use custom CSS for the documentation you see on CAC ([confluence.atlassian.com](http://confluence.atlassian.com)). You can do this too, using the information here:

[](https://confluence.atlassian.com/display/DOC/Styling+Confluence+with+CSS)<https://confluence.atlassian.com/display/DOC/Styling+Confluence+with+CSS>

Just play around, like you would in any other HTML page, until you find something that works for your needs. Oh, and in terms of the Theme we use, we use the Documentation Theme, as described here:

[](https://confluence.atlassian.com/display/DOC/Configuring+the+Documentation+Theme)<https://confluence.atlassian.com/display/DOC/Configuring+the+Documentation+Theme>

I hope this helps.

Cheers,

Susan


author: Mick Davidson
body: I think Atlassian use the Global Look and Feel theme, as opposed to the Documentation theme. If you're creating documentation, then you might be better off using the latter as you can customise it and therfore have more control over it.

One of the problems with the Global Look and Feel theme is that you sometimes end up forcing users to use scroll bars to move text and graphics so you can view them properly. This is caused because the graphics are too large for the theme, which causes the scroll bars to appear automatically. See here for an example:

[](https://confluence.atlassian.com/display/DOC/Confluence+5.0+Release+Notes#Confluence5.0ReleaseNotes-Updatedglobalnavigation)<https://confluence.atlassian.com/display/DOC/Confluence+5.0+Release+Notes#Confluence5.0ReleaseNotes-Updatedglobalnavigation>

This might seem like a trivial problem, but to see all the text, you have to go to the scroll bar (which will be under everything else), then move it sidesways, then go back to the text you couldn't see.

This is a very poor user experience and one to be avoided. You can do this by making the graphics small enough to not warrant the scroll bar in the first place. You can click on the graphic to see the full size version.

Have fun! :)


author: Matthew J. Horn
body: It's likely done, like [my company's documentation on Confluence](http://devcenter.verivo.com/display/doc/Installing+and+Configuring+the+Akula+Server), with a combination of custom style sheets, custom decorators, and modifying the default stylesheets.

Use your browser's built in tools. Right-click and view source or inspect element. In Chrome, view the network resources in the "Network" tab. CSS files are loaded just as any other network resource.


Tags: css

documentation

layout
Personal Space Creation
Asked by Dave Stewart:

Greetings,

I am an administrator.

My first question is can I create a personal space for a user or must they do it?

Second, I have a user who wants to create a personal space but I can not find the option on his profile page, which is where I think I should be looking based on what I saw in other posts.

The global permissions does allow for the creation of personal spaces and other users have done it.

Thanks


Answers:
author: Mick Davidson
body: Dave,

The user has to make their own space.

I haven't done this for ages, but I think they create it from their name, which has a drop down menu. If they haven't got a space already, they will see an option there to create it.

When they do, make sure they set the privacy as needed.

Cheers.

comments: author: Dave Stewart
body: I have tried this but he doesn't seem to have the option.


author: Mick Davidson
body: Dave,

I've just seen this in the documentation, does this help?

Creating your personal space {#toc-hId-1652155878}
--------------------------------------------------

To set up your personal space, **you need the 'Personal Space' permission which is assigned by a [Confluence administrator](https://confluence.atlassian.com/display/DOC/Confluence+Glossary#ConfluenceGlossary-confluenceadministrator)** . See [Giving People Access to Content](https://confluence.atlassian.com/display/DOC/Giving+People+Access+to+Content) and [Global Permissions Overview](https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview).

Full docs here:

<https://confluence.atlassian.com/display/DOC/Setting+Up+your+Personal+Space>


author: Mick Davidson
body: OK, can you check this with another user to see if anyone else is having this problem? Or do you know already if this is unique?


author: Dave Stewart
body: Looks like I just wasn't looking in the right place. The docs helped me out I think as another user was in a similar boat but I do see the option there. Thanks


Tags: confluence-administration
Jira / Confluence permissions problems
Asked by Dave Calvert:

Hi,

I have an on demand Jira account with 10 users, I recently added on demand Confluence. I would like all Jira users to be able to login into Confluence but unless they are in the administrators group they just get a 'you do not have permission' error.

Any help would be great.

Dave.


Answers:
author: Nic Brough -Adaptavist-
body: They probably all belong to the "jira users" group, but not "confluence users".

I usually cheat, go into confluence admin -\> global permissions, and add "jira users" into "can log in" permission. That way, anyone who has a Jira account can at least get inot Confluence without me having to add them to another group.

comments: author: Dave Calvert
body: Hi Nic,

Thanks, but I already have that set-up. Is it odd that I don't see the jira users under the People menu in Confluence?

Dave.


author: Nic Brough -Adaptavist-
body: Yup, for OnDemand, you should be able to raise an issue at [](https://support.atlassian.com)<https://support.atlassian.com>and get quite a quick response.

I would include your settings though - nip into the user maintenance, pick someone who is definitely in the right groups but can't log in and use them as a demo. Then check that the global-permissions in both Jira and Confluence let them in.

I guess what I'm saying is before you raise a call, you should be able to show Atlassian that "Fred is in the group jira-users, Jira says that jira-users can log into Jira and yet Fred just gets permission denied as soon as they triy to log in". Give them a concrete example, it gets them stuck straight into debugging instead of asking questions.


author: Dave Calvert
body: Hi Nic,

Is there a way I can get Atlassian to take a look at this? I'm currently paying for a product I can't use :(

Thanks,

Dave.


author: Dave Calvert
body: Many thanks Nic.


Tags: cloud
Slow intranet
Asked by AndrejP:

Our intranet run on server in Austria on our local network. We have several plants in different countries connected through MPLS line (2 megabits/s). In this plants we have very slow intranet and I suppose that problem is in bandwidth.

Is there a way to make local replication of our intranet in all plants with synchronization each other? Or what would you suggest as a solution to long response intranet.

**License: 500 users**

**Confluence version: 4.3.1**

**Number of opened pages per hour:**
\<th\>

|------------------------------|-----|
| Mon Mar 03 13:00:00 CET 2014 | 5   |
| Mon Mar 03 14:00:00 CET 2014 | 71  |
| Mon Mar 03 15:00:00 CET 2014 | 101 |
| Mon Mar 03 16:00:00 CET 2014 | 46  |
| Mon Mar 03 17:00:00 CET 2014 | 21  |
| Mon Mar 03 18:00:00 CET 2014 | 15  |
| Mon Mar 03 19:00:00 CET 2014 | 9   |
| Mon Mar 03 20:00:00 CET 2014 | 8   |
| Mon Mar 03 21:00:00 CET 2014 | 15  |
| Mon Mar 03 22:00:00 CET 2014 | 10  |
| Mon Mar 03 23:00:00 CET 2014 | 32  |
| Tue Mar 04 00:00:00 CET 2014 | 9   |
| Tue Mar 04 01:00:00 CET 2014 | 11  |
| Tue Mar 04 02:00:00 CET 2014 | 9   |
| Tue Mar 04 03:00:00 CET 2014 | 22  |
| Tue Mar 04 04:00:00 CET 2014 | 9   |
| Tue Mar 04 05:00:00 CET 2014 | 12  |
| Tue Mar 04 06:00:00 CET 2014 | 29  |
| Tue Mar 04 07:00:00 CET 2014 | 76  |
| Tue Mar 04 08:00:00 CET 2014 | 67  |
| Tue Mar 04 09:00:00 CET 2014 | 70  |
| Tue Mar 04 10:00:00 CET 2014 | 102 |
| Tue Mar 04 11:00:00 CET 2014 | 83  |
| Tue Mar 04 12:00:00 CET 2014 | 74  |
| Tue Mar 04 13:00:00 CET 2014 | 149 |

**System configuration for confluence server - debian 6.0**

![](../../upfiles/1_14.jpg)

Kind regards

{#_MailAutoSig}**Andrej Pid?k
IT administrator
Silgan Metal Packaging Nove Mesto a.s.
Slovansk? 1417/18
915 01 Nov? Mesto nad V?hom
Slovakia**


Answers:
author: Bruna Griebeler
body: Hi Andrej,  

"Is there a way to make local replication of our intranet in all plants with synchronization each other?"  
Replication can be obtained using [Confluence Cluster](https://confluence.atlassian.com/display/DOC/Confluence+Clustering+Overview), but this is not recommended if you want to have the servers in different countries since you're already experiencing bandwidth issues.  

So my suggestion is to enable cache on the proxy that are not in the same local network as the Confluence server. This will allow information to be available more quickly once it was accessed before: [](https://confluence.atlassian.com/display/DOC/Configuring+Apache+to+Cache+Static+Content+via+mod_disk_cache)<https://confluence.atlassian.com/display/DOC/Configuring+Apache+to+Cache+Static+Content+via+mod_disk_cache>  

Kind Regards


Tags: confluence-administration
users/viewmydrafts.action (View Drafts) hangs
Asked by Matt Uebel:

Today I am unable to click My Profile -\> Drafts. When I do so, it spins waiting for reply from the server.  

I checked with a someone else using the same installation, and they were able to view their drafts immediately.  

Any idea what could be going on here? How could I troubleshoot this?


Answers:
author: Deividi Luvison
body: Hey Matt,

Try to clear your browser cookies/cache, if that still fails FireBug's Network tab might give you some clue on which resource exactly you are waiting to complete the requested action.

Also make sure to check the \<Confluence Home\>\\logs\\atlassian-confluence.log at the exact moment you are executing that action, that might get you some clues about this behaviour.

Thanks and Regards,  
David\|Atlassian Support


Tags: confluence-administration

draft
Confluence: Code-type characters within a paragraph
Asked by Krisztina Vajda:

Is there any way to emphasize only some words within a paragraph - other way than bold, italic, or underline ?

We found that copying such a mixed paragraph from an html page and pasting it into Confluence doesn't change the original mixed character format of the paragraph. See below:

This is a paragraph containing `code-type` characters.

But how can I enter such type of characters into a paragraph directly?

Thank you

Krisztina


Answers:
author: Steffen Heller
body: I don't think you can enter it directly.

Possible workarounds are your method (copying it from another source) or working with a macro that enables you to enter the needed code. The html macro should work with "\<code\>code-type\</code\>" or the span macro with a CSS class where you define the font formats.


Tags: character

code
How to edit the system error message in Confluence
Asked by Jorge:

Yes, i mean this message:

System Error {#toc-hId-478077653}
=================================

A system error has occurred --- our apologies!

For immediate troubleshooting, consult our **[knowledge base](http://confluence.atlassian.com/display/CONFKB/Confluence+Knowledge+Base+Home)** for a solution.

If you would like to receive support from Atlassian's support team, ask your **[Confluence administrator](http://confluence.oneadr.net:8090/contactadministrators.action)** to create a support issue on [Atlassian's support system](http://support.atlassian.com/) with the following information:

a description of your problem and what you were doing at the time it occurred

a copy of the error and system information found below

a copy of the application logs (if possible).

Your Confluence administrator can use the **[support request form](http://confluence.oneadr.net:8090/admin/raisesupportrequest.action)** to create a support ticket which will include this information.

We will respond as promptly as possible.  
Thank you!

[**Return to site homepage...**](http://confluence.oneadr.net:8090/)

**THEN HERE COMES THE CAUSE, STACK TRACE AND REFERER URL.**

Is there a way that I can edit this error message?


Answers:
author: Deividi Luvison
body: Hi Jorge,

That message can be customized by editing the \<Confluence Install\>\\confluence\\500page.jsp file, just make sure to backup the file before making the changed.

Hope that this helps.  
Thanks and Regards,  
David\|Atlassian Support


Tags: confluence-administration

error
Issues created via confluence can not be resolved in JIRA
Asked by Abs Chamali:

Hi,

When i create an issue through Confluence page documentation, It is set as a To Do issue, once i have DONE this issue, i can not seem to figure how to set this same issue to resolved. Have i missed a trick somewhere?

thanks

Abs


Answers:
author: Abs Chamali
body: Hi,

Ok, i fixed it, all i had to do, was change the workflow assigned to the project, now it is using the classic workflow.

Thanks for your help Nic,

Abs


author: Nic Brough -Adaptavist-
body: Check the workflow for the issue - that determines what status you've got and how you move between them. Start with the workflow diagram that appears next to the issue status n issue view (you might need to check you've got "view workflow" permission)

comments: author: Abs Chamali
body: Hi Nic,

Thanks for your reply, i have attached the screen grab of the issue, I can click on the View workflow, as i am an administrator, I dont quite know what else to do with it.

It seems that creating issues through conflunce has a diffrent workflow than creating the issues directly through JIRA. Anyideas what i should do.

I am just trying to set the issue as resolved so that I can publish the Version, otherwise, at the moment, JIRA will compain that this viersion still has X number of issues unresolved?

thanks in advance for your help.

Abs

![](../../upfiles/workflow_2.jpg)

![](../../upfiles/Todo_resolve_issue.jpg)


Tags: cloud

confluence-cloud
Removing team members from the team space in confluence
Asked by kA:

Hi friends,

May i now how to remove the team members from the team space in on Demand conflunece.

Please share your thoughts,

Thanks in advance,

Karthik A.


Answers:
author: kA
body: Hi Nic,

Thanks for your updates, I disabled all the permission for him but still his image displayed in the home page of that Team space.

Thanks,

Karthik A.

comments: author: Nic Brough -Adaptavist-
body: What's that got to do with their access? I suspect your question has confused me.

What exactly do you mean by "remove"?


author: Nic Brough -Adaptavist-
body: Go to user administration and remove them from the groups that grant them access to the space

OR

In Confluence, remove their access on the Space -\> Permissions page


Tags: cloud

confluence-cloud
OnDemand Very Slow..
Asked by Eunjae Lee:

We are currently use Confluence, JIRA at OnDemand

I am using in South Korea

but Site response time is too slow.

Is there anything we can do to improve this?


Answers:
author: Tarun Sapra
body: Are you behind a firewall? Lot of people improved their onDemand speed when they fixed their firewall settings.


Tags: cloud

confluence-cloud
Hardcopy of a multiexcerpt include in Wiki
Asked by Thomas von der Ohe:

Hey there,

I rollup statuses of different subpages with multiexcerpt includes. This generates a summary of all the subpages. I present this summary once a week. I would like to save this rollup every week, so we can compare the progress compared to last week. The problem is that once my presentation is over, teams start editing the subpages which alters the summary page. Can I somehow make a "hard copy" for multiexcerpts include so they don't alter although the multiexcerpt on the suppages change?

Thanks, Thomas


Answers:
author: Bob Swift (personal)
body: [How to archive pages with dynamic content](https://bobswift.atlassian.net/wiki/display/RUN/How+to+archive+pages+with+dynamic+content) using the [Run macro](https://bobswift.atlassian.net/wiki/display/RUN/Run+macro)
can anyone compare Confluence with SharePoint feature set
Asked by Jeff Myers:

can anyone compare Confluence with SharePoint feature set


Answers:
author: Nic Brough -Adaptavist-
body: They're very different beasts - one is a document management system, the other a wiki.

I'm afraid some sort of essay on the differences isn't really going to help you much. I think you should start from the point of view of what you actually need?


Tags: sharepoint