Unable to view/access my source code
Asked by ericmackinnon:

I appear to be correctly logged in.

Here's the error message I see in lieu of my code directory:

##### \<!\> Having trouble showing that directory {#toc-hId-1960144559}

Normally, you'd see the directory here, but something didn't go right.

Has anyone found a solution for this?

(Or should I be logging this as a bug? The support-flow pushed me to review the community, not log a bug.. not even sure how to access such a form..)


Answers:
author: anom_mony
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198119iDF76B5BA3D60E7D8/image-size/large?v=v2&px=999 "image.png")

the above page has disabled all extensions

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198120i4C0B8F1CA68151B5/image-size/large?v=v2&px=999 "image.png")

but private window success

Please help me with this wierd condition, with many thanks

updated {#toc-hId--554752866}
-----------------------------

I found it may be browser problem( tested valid in **edge**)

* what info do the official or other enthusiastic community members need to fix the problem further , please tell me

I got some info from this [link](https://jira.atlassian.com/browse/BCLOUD-20612)

more info about my config (try add table but may have some html restriction in bitbucket )

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198134iB62133CB10542726/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198135i06A9D49F03730937/image-size/large?v=v2&px=999 "image.png")

comments: author: anom_mony
body: However it resumed after a while with all plugins enabled

too weird ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198136i3667A49385A314A4/image-size/large?v=v2&px=999 "image.png")

maybe the bitbucket status failed but not reported(I checked [status](https://bitbucket.status.atlassian.com)) when I faced the problem originally, but then the problem get fixed


author: anom_mony
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198119iDF76B5BA3D60E7D8/image-size/large?v=v2&px=999 "image.png")

the above page has disabled all extensions

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198120i4C0B8F1CA68151B5/image-size/large?v=v2&px=999 "image.png")

but private window success

Please help me with this wierd condition, with many thanks

updated {#toc-hId--554753059}
-----------------------------

I found it may be browser problem( tested valid in **edge**)

* what info do the official or other enthusiastic community members need to fix the problem further , please tell me

I got some info from this [link](https://jira.atlassian.com/browse/BCLOUD-20612)

more info about my config (try add table but may have some html restriction in bitbucket )

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198130i3C806DD183BB1AFD/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198133i08E6F0C989877026/image-size/large?v=v2&px=999 "image.png")


author: Theodora Boudale
body: Hi [@ericmackinnon](/t5/user/viewprofilepage/user-id/1793552),

Are you still experiencing this issue?

There was an incident with Bitbucket Cloud around the time you posted, so it is possible that the error was caused by this incident (now resolved):

* <https://bitbucket.status.atlassian.com/incidents/zlvln4f0thsx>

Other possible reasons for this issue could be:

* An add-on in your browser. We've had users getting this error with certain add-ons. One way to confirm if this is the culprit would be to try accessing this page from an Incognito/Private window of your browser, with all extensions disabled.  

* We've also seen this error occur due to API rate limiting. If someone's Bitbucket user is used in some script or tool that runs API calls and the number of requests exceeds [our limits](https://support.atlassian.com/bitbucket-cloud/docs/api-request-limits/), then the user may have issues accessing pages of their repos, as API calls are used to get the data in the UI as well.

Please feel free to let me know if you're still experiencing issues now. If so, please also let me know if the same issue occurs in an Incognito/Private window of your browser, with all extensions disabled, and also whether your Bitbucket user is used in a script or tool for authentication when running API calls, and we can further investigate.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud