youngmon/atlassian-qna huggingface dataset:
Required web link
Asked by anne_gerten:

Hello,

we have a process step where certain Jira ticket types (initiatives) should have a web link attached.

I know, it is possible to add web links to Jira tickets.

My question is, is there any way to make it required so a certain ticket type needs to have a web link. Ideally I would want to have a web link field that can be named and a clickable weblink value.

Thanks!


Answers:
author: Samuel Gatica
body: Hi [@anne_gerten](/t5/user/viewprofilepage/user-id/5365348)

To enforce that certain Jira ticket types (like initiatives) must have a web link attached, you can approach it in the following ways:

1. [Custom Field Requirement](https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/):

* Create a Custom URL Field:  
  Create a custom field of the type URL or Text Field (Single Line). This field can be used to store the required web link.
* Set Field as Required:  
  Use Jira's workflow validator to make this custom field required during specific transitions. This way, the user won't be able to move the issue forward without providing a link.

<br />

2. [Validator in Workflow](https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-validators-with-custom-fields/):

* Add a Validator:  
  In the workflow for the specific ticket types, add a validator to the transition that requires a web link to be provided before moving the issue to the next status.

These approaches allow you to enforce the attachment of a web link to certain ticket types, ensuring compliance with your process.

Hope this helps

Best regards

Sam


author: John Funk
body: Hi Anne,

You can create a custom field of URL type to story the link. And then make that field required.


Tags: cloud

jira-cloud
Email encryption failed
Asked by George Armet:

How do I fix this? **Email encryption failed**


Answers:
author: Metin Savignano
body: I suspect you are a Jira user and have received this message in a notification email from Jira?

If so, this means that your Jira admin has most probably installed our [S/Notify Email Encryption](https://marketplace.atlassian.com/apps/1218251/s-notify-email-encryption-for-jira) app, but your encryption key or certificate required to encrypt your email notifications cannot be found. The email should tell you if you can upload your key yourself and/or contact your Jira admin to resolve the issue.   

More information can be found on the [S/Notify Online Help](https://help.savignano.net/snotify-email-encryption/troubleshooting) pages, including how to reach out to our help desk.


author: Benito Jim?nez _Sevidev_
body: Hi [@George Armet](/t5/user/viewprofilepage/user-id/5571481) , could you give us more details about the problem that you are facing?

Steps to reproduce, product version, logged errors (if any), or any additional info?

Kind regards.


Tags: atlassian-support

data-center

jira-data-center
How can I return the Field value in color?
Asked by Anele Mpungose:

I wrote a script for a radio button custom field to change the color when an option is chosen. I previewed an issue, and it returned the value, but it is not changing the color on the view screen.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Anele Mpungose](/t5/user/viewprofilepage/user-id/5556249)

Whee did you wrote that script? can you share your code to review it?

Regards,

Seba

comments: author: Anele Mpungose
body: the script is on Scripted fields

![Screenshot 2024-08-19 154225.png](https://community.atlassian.com/t5/image/serverpage/image-id/342472i0424BF3049540FCB/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 154225.png")


author: Sebastian Krzewi?ski
body: Hi! Below script that I wrote few years ago for similar thing. It worked. Maybe this will help you to solve this.

```
import com.atlassian.jira.component.ComponentAccessor


def issueManager = ComponentAccessor.getIssueManager()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cField = customFieldManager.getCustomFieldObject("customfield_11702")
def cFieldValue = issue.getCustomFieldValue(cField)

if(cFieldValue == 'R') {
return "<div style='color:red;background-color:red;width:20px;border-radius:50%;'>" + cFieldValue + "</div>"
}
if(cFieldValue == 'G') {
return "<div style='color:green;background-color:green;width:20px;border-radius:50%;'>" + cFieldValue + "</div>"
}
if(cFieldValue == 'Y') {
return "<div style='color:yellow;background-color:yellow;width:20px;border-radius:50%;'>" + cFieldValue + "</div>"
}
```

Regards,

Seba


author: Anele Mpungose
body: I Came out right. My configurations on the screens were incorrect


author: Marc - Devoteam
body: Hi [@Anele Mpungose](/t5/user/viewprofilepage/user-id/5556249)

I think you need to use Scriptrunner fragments for this.

<https://docs.adaptavist.com/sr4js/latest/features/fragments>

comments: author: Anele Mpungose
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) I went through the documentation and attempted to use Fagments to solve this issue but I am lost. Do you have an example that I can maybe use?


Tags: data-center

jira-data-center
Technical documentation
Asked by Daniela Slepankova:

Hello!

Im searching for technical documentations to Jira's plugins such as BigGantt-Gantt Chart for Jira, Project Management- Resource Planning, WBS Gantt-Chart for Jira, Structure.Gantt, Gantt-Chart for Jira, GanttChart Project for Jira- professional, Gantt Suite for Jira, BigPicture- Project Management but i cant find any deeper data to comapre them better, can you help me to find a way how to find that data?


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Daniela Slepankova](/t5/user/viewprofilepage/user-id/4985733) Welcome to Community.

You should find a link to the documentation to each of the apps you mentioned from their Marketplace listings. Scroll down on the listing for each app and under the Resources section on the right you should have a link to the documentation.

If you are looking for a comparison of all those apps, or a recommendation based on your needs, I would recommend checking out the various resources that [Solution Partners](https://partnerdirectory.atlassian.com/) provide (videos, blogs, ebooks, white papers, etc). They can often help you choose the app that's best suited to your use case as well.

comments: author: Daniela Slepankova
body: Thank you so much for your help!


Tags: cloud
Remove User From the project in the free plan.
Asked by Ankur Upadhyay:

How can I remove the user from the project in the free plan as I'm exploring it and mistakenly, I have created a user that is not required and not able to add a required user as my limit is already 10.


Answers:
author: Walter Buggenhout
body: Hi [@Ankur Upadhyay](/t5/user/viewprofilepage/user-id/4985653) and welcome to the Community!

You cannot remove users from a project in a free plan. All users are automatically project admins of all projects in your site.

However, you should be able to remove access for the user you don't need anymore. In your user settings, select the user you don't need anymore and use the option **Suspend access**. That would deactivate that user from your site. He/she will no longer be able to access any projects on your site anymore as a consequence.

For more details, sse [this support article](https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/)

Hope this helps!


Tags: cloud
Sharing Issues between TMP (without giving access to other issues)
Asked by Bradford:

We currently are using Jira Software, Work Management and Service Management. We are using Atlassian Access to manage subscriptions across the organization.

Most departments in the organization are using team-managed projects. (The only exceptions are maintenance, IT (service management) and development (software)).

While many of the projects (department) can have their projects set to limited (or even open) there are a few departments (finance/account for instance) that need to share tasks with other departments without giving access to view all issues.

I have been searching through forums, opened a support ticket, and googled without seeing any sort of solution to this problem. Possible ideas (such as external sharing apps) don't allow assignment or proper tracking.

Any assistance would be greatly appreciated!


Answers:
author: John Funk
body: Hey Bradford,

Not sure that I completely understand your question, but let me see if this is it.

You need to be able to for users to see limited issues inside of Jira Work Management projects, such as ones used by Finance/Accounting. Is that correct?

If so, you can accomplish that by using issue level security. Here is more information to get you started. And if not, let me know that, too. :-)

<https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html>


Tags: cloud
Subtasks appear twice on Timeline
Asked by Virgilio Muelas:

Hi everyone,

Since this monday, july 11, subtasks appear twice on my Jira's Business Project Timeline.

They only used to appear related to the task, so I could hide them or not. Since yesterday, they also appear in the same hierarchy as the task itself ?!?

So, as you can see in the image below, now I see my subtasks twice: related to the parent task (in this case OT-10 "Project X") and as independent issues.

Is this a bug? Is it a setting? How can I fix this?

Thanks!

![incident_jira_timeline.png](/t5/image/serverpage/image-id/205657iEDC70C31E8CF377B/image-size/large?v=v2&px=999 "incident_jira_timeline.png")


Answers:
author: John Funk
body: Hi Virgilio - Welcome to the Atlassian Community!

This appears to be a bug that has been introduced. You should report it here:

<https://support.atlassian.com/contact/#/>

comments: author: Virgilio Muelas
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) !

Thank God that bug was solved yesterday and I 'm able to manage my projects again ;)


author: John Funk
body: Great! If this solved your problem, can you click on the Accept Answer above to close this one out? Thanks!


Tags: cloud

sub-task

task

timeline
Files downloads
Asked by peter_beli:

I have to copy all files (Word, PPT, PDF, etc.) to our server. Is there a simple program that I could use for this?


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@peter_beli](/t5/user/viewprofilepage/user-id/4102162)

From where you want to download your files? from your Jira Cloud instance to local?

Ravi

comments: author: peter_beli
body: yes ;-)


Tags: cloud
Add People Disable
Asked by Notificaciones Barozzi:

![Captura de Pantalla 2022-07-11 a la(s) 1.32.41 p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/205494iE5A383BF96AFAC16/image-size/large?v=v2&px=999 "Captura de Pantalla 2022-07-11 a la(s) 1.32.41 p.m..png")

The add people feature is disable in almoste every project in JWM... we?re running a free version with 4 users, the specs says up to 10 users free version... all the users are admins. 2 users out of 4 are able to interact with some projects in JWM, but it seems no one is register... Can someone helps us with this issue?

![Captura de Pantalla 2022-07-11 a la(s) 1.33.53 p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/205495i86E2BD8E840C6FB0/image-size/large?v=v2&px=999 "Captura de Pantalla 2022-07-11 a la(s) 1.33.53 p.m..png")


Answers:
author: John Funk
body: Hi [@Notificaciones BAROZZI](/t5/user/viewprofilepage/user-id/4984401) - Welcome to the Atlassian Community!

That's correct - in the Free version you cannot change the permissions for any of the projects.

If you are wanting to add more users to your instance, then you need to go to User Management and invite them there. Click on Settings \> User Management.


Tags: cloud
Jira business filter in time line
Asked by Igor Blagai?:

We would like to start jira cloud Business Projects and the Timeline feature with them looks like it could be really useful.  
We have implemented the Tempo Timesheet and Tempo Accounts plugin.  
The account field is linked to each activity, which allows us to manage activities separately by Account within one project.  
The current time line solution does not allow a filter by custom field.  
What is the possibility to add a custom field "account" to the filter?


Answers:
author: John Funk
body: Hi Igor,

As noted, currently custom fields cannot be added to the timeline. You would need to request that feature, either by clicking the Give feedback button on the bottom left of the project or by submitting a support ticket.

I do not know if this is on their roadmap of features to add already, but you should find some other workaround as it might take a very long time to add it if at all.

comments: author: Igor Blagai?
body: Thank you for your answer


author: John Funk
body: You are welcome.


Tags: cloud
Search and view tickets in the portal request created by anyone
Asked by Nicolas Manancero:

We need all users that can raise a ticket in the portal request view to search created tickets for a proyect as a part of intercomunicaction system, we came along a kind of solution in which we create a new rol called "viewer" but it does not very happy walkarround bcs it grant access to the background of the portal (the queues of tickets).

![image (16).png](https://community.atlassian.com/t5/image/serverpage/image-id/205485i3B8A957F17E02B5A/image-size/large?v=v2&px=999 "image (16).png")


Answers:
author: Mark Segall
body: Hi [@Nicolas Manancero](/t5/user/viewprofilepage/user-id/4984317) and welcome to the community!

You could add everyone to a single organization. Then as long as the "shared with" is set to that organization, everyone will have visibility. You could even leverage automation to force the organization setting if that's a concern.

comments: author: Nicolas Manancero
body: Hi Mark thanks for replaying! Could You share me more details for the configuration that you mention? A step bye step or a screenshot? I not fully understood what a organization is? I know users and grupos that I can add to a projects, but never hear about organizations...


author: Mark Segall
body: Sorry - I'm just seeing that you're specifically using Jira WORK management (JWM). When I read portal, my mind goes to Jira SERVICE Management (JSM).

If you are in fact using JWM, then you may want to reconsider upgrading to JSM instead because JWM will not give you that separation of reporter/agent that you're looking to achieve. The Organization/Customer hierarchy are only part of JSM and you can find more info here:

<https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/>


author: Irina_Bel_Stiltsoft_
body: Hi [@Nicolas Manancero](/t5/user/viewprofilepage/user-id/4984317) ,

Your case can be addressed with the [Customer Case for Jira](https://marketplace.atlassian.com/apps/1212531/customer-case-jira-support-feedback?hosting=cloud&tab=overview) app. You can create forums for your existing Jira projects of any type. All the tickets in these forums will be automatically visible on the relevant forum. A forum can be public (visible to everybody), private (restricted for specific email addresses or domains, for example, for your internal needs), or you can set it up as a support service just as JSM(private communication with a support assistant). All the requests created on the forum automatically get to this Jira project.


author: Nicolas Manancero
body: Thanks a lot Mark! This then confirms our concerns that it is the only way to use this new rol then....

Really appreciate your time!


Tags: cloud
Project automation
Asked by Jo?o Pedro Neves Ramos Ferreira:

Hello community members,  

I need help...

So I have a project with a name Apoio ao cliente then inside i have categories:  

Open, waiting from client answer , carrier.  

We create an email only for the carriers. Automation was created.  
Most of the emails goes to the right category.  
But exist 2 emails that dont go to tag carrier.

When: Issue created

Creator is one of:  
(is this fiel i insert all the email from all carriers)

Then: Edit issue fields

I insert a tag to carriers

Best regards,  
Jo?o Fereira


Answers:
author: John Funk
body: Hi [@Jo?o Pedro Neves Ramos Ferreira](/t5/user/viewprofilepage/user-id/4416596)

Can you provide an actual screenshot of your rule?

And does the rule fire and the users just don't receive the emails?

comments: author: Jo?o Pedro Neves Ramos Ferreira
body: ![Jira-transportadora.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/205473iB93E117CDDB176D7/image-size/large?v=v2&px=999 "Jira-transportadora.PNG")


author: Jo?o Pedro Neves Ramos Ferreira
body: when the carrier email send a email to us should go to carrers tag in the main project and won't go.


author: John Funk
body: I don't see anything in the rule that would send an email


author: Jo?o Pedro Neves Ramos Ferreira
body: What rule i need to create?


author: John Funk
body: You have the rule above - but it is not sending any email. You should add a new action for Email issue.


Tags: cloud
Unable to access jira cloud
Asked by KP ITENG:

Hello Support Team,

I am unable to access my jira tickets and cloud.

<https://kpitengineer.atlassian.net/>

I have my workflow \& tickets over there.

I have official account using kpiteng@gmail.com and later on I switch to ceo@kpiteng.com

I am not sure, why I am not able to access it. Everytime it take to support team and I am unable to access it.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@KP ITENG](/t5/user/viewprofilepage/user-id/4983705)

You should write to Atlassian Support and ask for it. They will help you.

Regards,

Seba
Automation copying custom fields doesn't work
Asked by Pauline Hild:

Hi everyone,

I've got a question concerning the automation rule I created. I want the automation to copy certain custom fields (summary, description, due date) from the parent task to the subtasks. For creating the subtasks, I'm already using an automation rule that works.

My problem: When I add information to one of those custom fields in the parent task, they aren't copied to the subtask --\> the automation doesn't work.

I added a screenshot of my rule and the audit log.

Thanks you in advance

Pauline

![Bildschirmfoto 2022-07-10 um 12.22.18.png](/t5/image/serverpage/image-id/205329i07BE5039620EE6FD/image-dimensions/219x332?v=v2 "Bildschirmfoto 2022-07-10 um 12.22.18.png")![Bildschirmfoto 2022-07-10 um 12.23.17.png](/t5/image/serverpage/image-id/205330iEA86C5496A9D7E8E/image-size/large?v=v2&px=999 "Bildschirmfoto 2022-07-10 um 12.23.17.png")


Answers:
author: Nic Brough -Adaptavist-
body: So the fields you're trying to copy are not custom fields, but that doesn't affect the rule you've defined.

There are a couple of things in the rule you've shown us that might be a problem. The way the rule reads at the moment is

"When I create a task, then with its subtasks, edit three fields".

Problem 1 - when you're creating a new task, it won't have any sub-tasks. They can only be created after the parent has been created

Problem 2 - you've got a block that says "edit fields" but there's nothing here to tell us what you are editing - it obviously needs to say "copy field content from parent issue", but you've not shown us how you have told it to do that

On the second problem, it may be that you've set it up fine, but it's never executing it because it hasn't got any issues to actually do it to.

comments: author: Pauline Hild
body: Ok, I understand the problems you explained but how can I solve them to make it work?

Here's a screenshot from die "edit fields" block (I created it according to a tutorial on YT)

![Bildschirmfoto 2022-07-10 um 13.32.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/205334iA9E29F8227C7EC32/image-dimensions/415x267?v=v2 "Bildschirmfoto 2022-07-10 um 13.32.23.png")


author: Nic Brough -Adaptavist-
body: That's great, you've absolutely nailed the action in that screenshot, it should do exactly what you describe you want.

So the problem is the "when" not the "get stuff done" part of the rule. You'll need to change that to be triggered at a different time,

You say "when I change a field on the parent issue", so you should be using a trigger of "issue edited" not "issue created". I'd recommend "one of these fields is updated" rather than "anything on the issue changes", but I'm not 100% sure that's the right rule for you.

I think the rest of your automation should work fine, you've got the "with sub-tasks" loop in it, and the action looks completely right in your second screenshot.


author: Pauline Hild
body: I changed the trigger to "Issue updated" and now it worked, it's fantastic!!

Thank you very much for your help!


Tags: cloud
Apply for cloud do not respond
Asked by CambridgeLv:

When I want to try the Jira cloud, type the web address and click agree. The page do nothing

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205319i5A5E118CE8DBFA41/image-size/large?v=v2&px=999 "image.png")


Answers:
author: CambridgeLv
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205318i4435EC6DB0C1E18C/image-size/large?v=v2&px=999 "image.png")


Tags: cloud
Sorting all projects issues only by priority in a list without grouping
Asked by Kostas Apollonios:

Hi Team

Is there any way to have all projects issues (different keys ) sorted by priority in a single list?

So far we have an issue sorting list but tasks are grouped per project.

Thanks in advance for your time,

KA


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Yes, you just sort by priority, either by using "order by priority" or clicking on the column in the issue navigator.

Your problem is that priority is not a unique way to sort - many issues can have the same priority.

Jira defaults to project and issue age when displaying a list of issues. It's doing that within each priority you have because you haven't told it what else you want to sort by.

comments: author: Kostas Apollonios
body: Dear Nic

Thank you for your welcome and prompt response.

There is an additional sorting parameter, "the user"

Currently there are 10 projects and 4 users. What we need is a dashboard or report with all (or top 10) tasks sorted by priority and independently from other parameter like project, user, etc.

Would that be feasible?

Thanks for your time and effort

KA


author: Nic Brough -Adaptavist-
body: Ok, change your saved filter from

"\<something\> order by priority"

to

"\<something\> order by priority, user-field"


Tags: cloud
How to use automation to label issues created from 2 different forms?
Asked by Christy Li:

I am new to Jira and I tried to search online regarding my question but no luck.  

We got 2 different forms linked to a business project board.  
I hope to automate the labelling so that I know a particular issue is created from which form.  

Is such function available and can you please share how to set it up step by step?


Answers:
author: John Funk
body: Hi Christy - Welcome to the Atlassian Community!

Are your two forms associated with different Issue Types? If so, that's how you would know.


Tags: cloud