youngmon/atlassian-qna huggingface dataset:
Has anyone got billed the wrong amount and was able to get a refund from Trello?
Asked by GUS ADMIN:

The day my auto renew was do I went and changed the number of users. However they still charged me for 4 users I year after two. Has anyone had something similar happen? If you did, were you able to get a refund? Thanks!!


Answers:
author: Suvradip Paul
body: Hi [@GUS ADMIN](/t5/user/viewprofilepage/user-id/4003314) ,

It's sad to hear that and thanks for posting this in community.

1. I ma not sure if you have checked here or not, if not, could you please check here - **<https://help.trello.com/article/855-how-billing-works-with-trello-business-class>** ?
2. I presume you can go head to this page - **<https://trello.com/contact#/>** and post the issue details with billing to support.

Hope that helps.

Cheers

Suvradip
Como recupero as datas dos meus cart?es?
Asked by Rubens Lamim:

Todas as datas de conclus?o dos meus cart?es de todos os quadros sumiram depois da atualiza??o da Atlassian.

Se n?o me engano eu tinha um plug-in de datas, mas mesmo que agora ele seja pago, voc? n?o podem sumir com as informa??es.

Na maioria dos cart?es eu nem usava o plug-in, era a data fim do cart?o e todas sumiram tamb?m.


Answers:
author: Vini
body: Oi Rubens,

Acho que vou precisar dar uma olhada na sua conta para entender o que est? acontecendo. Voc? poderia abrir um chamado no link abaixo, me dando acesso tempor?rio ? sua conta (direto pelo chamado)? Tamb?m vou precisar de um link para um quadro afetado e do nome do plugin que voc? utilizava.

Para abrir o chamado: <http://trello.com/contact>


author: Rubens Lamim
body: Vini, bom dia.

Obrigado pelo retorno.

Eu verifiquei que havia perdido alguns quadros por cauda da licen?a que havia expirado. Isso causou tamb?m, a perda do plug-in que eu usava para controlar as datas.

Agrade?o a sua aten??o, mas eu j? consegui recuperar os quadros mais importantes, excluindo alguns que eu n?o utilizava mais e quanto ?s datas eu vou ver se consigo lembrar qual era o plug-in e vou ativa-lo novamente.

Muito abrigado pela sua aten??o.

Atenciosamente,  
Rubens Lamim.
For Typeform and Trello integration users, are you getting "404 page not found" error message?
Asked by Nohl Porcincula:

For Typeform and Trello integration users, are you getting "404 page not found" error message? I tried contacting them by creating a ticket to Trello support and Typeform, but I am not getting any response.

Ticket ID: TRELLO-68513


Answers:
author: Cwmbran RFC
body: I'm having this problem too and it's causing chaos for me and my team - we rely on that incoming Typeform information being visible in the ticket :(


author: ?????? KGR
body: ? ???? ????? ?? ?????? ? ? ???????? ?? ??????? ? ????????. ????? "???????? ?? ???????"


author: Nohl Porcincula
body: Please see ticket ID


Tags: atlassian-support

error

integration

typeform
Sync to Google Calendar only some tags or even tasks of one owner
Asked by Alexandre Caruso:

Although I read <https://help.trello.com/article/829-using-trello-with-google-calendar>

I couldn?t find anything about if it?s possible to sync to GCalendar only cards with a tag or tasks of one owner (not all tasks)?

Thx in advance


Answers:
author: reidt
body: To the best of my knowledge it isn't possible yet but [unito.io](https://unito.io) will be releasing said integration in the near future.
I don't see a complete button on cards
Asked by Sharon Hendricks:

When I finish a task on Trello, even with a due date, it's not giving me a complete button to send it to my boss to review. Any ideas why?


Answers:
author: Vero Rivas
body: Hi [@Sharon Hendricks](/t5/user/viewprofilepage/user-id/4463096)

Look at this post

<https://www.makeuseof.com/tag/custom-buttons-trello-repetitive-tasks/>

<https://developer.atlassian.com/cloud/trello/power-ups/capabilities/card-buttons/>

However, on your board you can add a column of "done", "finished" and move all the cards there for whoever can review them

Cheers
"Switch Accounts" Doesn't Work
Asked by V:

This isn't a question, just trying to report this issue.

The "Switching Accounts" option has stopped working recently. It redirects to the same account that you were using when you click the button. Very frustrating to have to completely log out and then log back in to switch to another account.


Answers:
author: Vero Rivas
body: Hi [@V](/t5/user/viewprofilepage/user-id/4462963)

Look at this post, maybe can help you

<https://help.trello.com/article/1227-switching-between-trello-accounts>

And try:

Clearing cookies and cached data from your browser, using a private browsing tab, or using a different browser are some situations where you will not see your accounts authenticated in the account selector.

Cheers
Is there a way to see ALL of your assigned tasks?
Asked by Rachel Trahan:

We know we can see our "cards" that we are assigned to, but how can we see all of our assigned tasks, including items on a checklist? Our team uses a lot of checklists and we assign certain tasks to people, but we are having trouble figuring out how to see them easily on a large scale.

We want to be able to see EVERYTHING we are tagged in, including checklists, in a broad view like viewing cards.

If there is not a way to do this, do you recommend a way to assign projects to members easier than checklists?


Answers:
author: Greg Jewett
body: The most obvious method I know and use is under the profile icon (usually at the top right of the page) is an option called "Tasks". If you choose this option, you will see all checkbox related tasks that have been assigned to you. I am pretty sure this is space specific, but it might display other space tasks that you have permissions within.

If you are looking to display JIRA tasks and other content, you will might need to create a page that includes that.

* Use the "JIRA" macro that would allow you to view that content.<https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/>
* Use the "Task Report" macro that would give you a list of tasks (as you see in your profile; however, this list can be customized). <https://confluence.atlassian.com/doc/task-report-macro-590260009.html>


Tags: checklist

task
Moving to Business Class - 2 questions!
Asked by Carolyna Todente:

Hi!

Me and another collegues have personal Trellos, each one with a different e-mail account.

Now, we want to move to Business Class, a account that we will get with company e-mail.

So, we will create a new Trello account, and then everyone can move for there.

A) Is it possible move boards from my personal Trello account to my company account (Business Class version)?

B) Using Business Class account, is It possible become some boards private? So just who are from team Z will can look what happen in team Z boards...


Answers:
author: Dave Liao
body: [@Carolyna Todente](/t5/user/viewprofilepage/user-id/4462766) - hi Carolyna!

A) Yes! Just change the workspace a board exists in from the personal workspace to your company's.

B) Yes, you can change visibility of boards to be public (if the company admin allows that), viewable for the entire company, or just board members.


Tags: business-class
Prevent/Remove auto-generated comments
Asked by Matt Page:

Hi,

I've set up a number of rules to kick in when a card is added to the board. The only problem is that now the comments section on the new **card\*** is swamped with automatically generated comments.

Is there any way either to remove these comments, or to prevent them being created in the first place? I've looked through the rule options/butler/other automations but not found anything.

Thanks

Matt

**\*Edited\* this originally said "board" which may have led to some confusion.**


Answers:
author: Iain Dooley
body: [@Matt Page](/t5/user/viewprofilepage/user-id/4446327) nothing about Butler automation inherently creates comments, however whenever an action is taken it is recorded in the Board's activity stream and that's unavoidable. If you click the activity heading though:

![2021-07-05 at 9.17 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/149986iC3A11A463C6060F3/image-size/large?v=v2&px=999 "2021-07-05 at 9.17 am.png")

You will see that you can view only comments, rather than all activity, which might be what you're after.

comments: author: Matt Page
body: Thanks for your message. I'm still fairly new to Trello and hadn't realised that "comments" are distinct from "Activity" (also I realise I called the place the unwanted activity is showing a board rather than a card, now amended).

I guess the thing is that while I've turned this off for me, there are a lot of users for this board and I don't want to have to show them all how to do this. Also there might be important activity from others which I still want to see. I guess it's just that having it tell you that it's done the thing you automatically programmed it to do, without being able to stop it is a bit annoying and visually distracting.

Matt


author: Iain Dooley
body: [@Matt Page](/t5/user/viewprofilepage/user-id/4446327) whenever someone has a notification for a card, they'll see that in their notification section, not the board's activity feed. They will also see a red bell icon on the card. I also have some software that (I think) improves the notification experience in Trello:

<http://www.benkoboard.com/>


author: Matt Page
body: Thanks Ian.


author: Suvradip Paul
body: Hi [@Matt Page](/t5/user/viewprofilepage/user-id/4446327) ,

Not sure you have tried this? Could you please navigate to this section - <https://trello.com/contact#/> and contact support explaining this issue?

Adding screen shot for your reference.

![Trello Support.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/149898i06DBFFBD14BB89F4/image-size/large?v=v2&px=999 "Trello Support.jpg")

comments: author: Matt Page
body: Thanks, I have done this now.


Tags: automation

butler

comment
N?o consigo visualizar as etiquetas nos cart?es.
Asked by Ale Garden:

N?o consigo visualizar as etiquetas nos cart?es de nenhum dos quadros que participo. Para os outros membros as etiquetas s?o exibidas normalmente.


Answers:
author: Vini
body: Oi Ale, tudo bem?

Voc? n?o consegue ver o nome das etiquetas (e voc? v? s? as cores), ou voc? n?o v? nem as cores?

Se voc? s? n?o est? vendo o nome, ? s? clicar nelas que o nome aparece! Se n?o estiver vendo nada, pode me mostrar uma print do que voc? v??

comments: author: Ale Garden
body: eu s? vejo a etiqueta quando abro o cart?o. Quando estou visualizando o quadro com todos os cart?es n?o aparecem as etiquetas.


author: Vini
body: Oi Ale, voc? consegue me mostrar algumas prints, do cart?o fechado e do cart?o aberto?
My Archive and Search Box are sorting from oldest to newest. How do I switch them back?
Asked by Meredith Povisils:

This morning my archived cards started sorting from Oldest to Newest. Also, my search results are sorting the same way. I don't know what I did to cause this. Is there a way to flip them back?


Answers:
author: Cody C.
body: Hi Meredith - I haven't quite been able to replicate this yet, could you let me know what operating system and browser you're using? If you try from a second browser, do you see the same result?

If you're still running into trouble, would you mind getting in touch with us through our contact form here: <https://trello.com/contact> . We'll be glad to help take a closer look with you!
O trello possui um chat interno para se comunicar com os membros?
Asked by Alexander Santos:

Bom dia Pessoal! Primeira vez utilizando o Trello. Sabem me dizer se o trello possui alguma ferramenta para comunica??o direta com os membros? Tipo um chat ou bate bapo?


Answers:
author: Vero Rivas
body: Hi [@Alexander Santos](/t5/user/viewprofilepage/user-id/4462583)

Look at this post, maybe can help you

<https://blog.trello.com/trello-for-google-hangouts-chat>

You can also send a communication to all the members of the board, adding in the comments of the card, starting with: @board and then whatever you want them to know, if they have activated the notifications they will receive an email with the comment

Cheers

comments: author: Bruno Felicio
body: Thanks for your answer Vero, until the moment this is the best way, on Trello, to let the team know whats is happening into the project.

Unfortunately Trello doesnt developed a efficient way to have a chat while using the platform.
How can I archive cards after they have been sitting in "Done" for a certain time?
Asked by Leah Longenecker:

What I'm wanting to do is this:

I don't want our "Done" list to fill up with excess cards, so I would like to create a rule that archives any cards that have been in the "Done" list for more than a week.

Is that functionality possible?

Thanks!


Answers:
author: Alex Koxaras _Relational_
body: Had to change my answer, since I just saw that you are asking for trello. :)

comments: author: Alex Koxaras _Relational_
body: Edited


author: Leah Longenecker
body: I did find an article that detailed how to set it up, so I've got it figured out. Thanks!

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/149863i32A797FE7A426EE8/image-size/large?v=v2&px=999 "Capture.JPG")
How do I create an "or" function when creating a custom Board Button?
Asked by Ariana Snow:

I am creating a custom board button in the "Automation" Trello function. I have several cards in a list with different labels and I would like certain cards with certain labels to be automatically moved to another list.

I created this button:

move each card in list "Recommendations Sent" with the blue "Coach's note" label with the blue "Sunscreen" label to list "New cards" on board "Team - Algorithm"

but what I need it to do is:

move each card in list "Recommendations Sent" with the blue "Coach's note" label **OR** the blue "Sunscreen" label to list "New cards" on board "Team - Algorithm"

How do I make this functionality "or" and not "and"?

Thanks!


Answers:
author: milynnus
body: [@Ariana Snow](/t5/user/viewprofilepage/user-id/4462550)

Learned this recently and tested it just now :

```
move each card with the red "regex:/.*(Apple|Strawberry).*/" label in list "Inbox" to list "Done"
```

You can apply to the your situation since the labels are of the same colour.

comments: author: Iain Dooley
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) note that this will look for any label containing Apple or Strawberry, you could also do:

```
move each card with the blue "regex:/(Coach's note|Sunscreen)/i" label in list "Inbox" to list "Done"
```

without the ".\*" which will look for an exact match. The "/i" at the end makes it case insensitive


author: Ariana Snow
body: How do I do the "regex" for the button? I don't see that in the Automation Board buttons option.

Also all the labels won't have the same color fyi (just in the example I showed). I have about 25 labels I need to do this for.
Is it possible to "#" a due date directly to the trello card?
Asked by Emil Nilsson:

Since its possible to "#" diffrent labels directly when your are sending a new trellocard to the trelloboard i was wondering if its possible to "#" the due date directly tha same way?


Answers:
author: milynnus
body: [@Emil Nilsson](/t5/user/viewprofilepage/user-id/4462152)

Test with this

\`\`\`

when anyone enters a card description containing a date, set due on the date and remove the matched text

\`\`\`

and it works. See below.![Screen Shot 2021-07-02 at 6.07.30 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/149846i85787F43E8E4D55B/image-size/large?v=v2&px=999 "Screen Shot 2021-07-02 at 6.07.30 PM.jpg")

comments: author: Iain Dooley
body: [@milynnus](/t5/user/viewprofilepage/user-id/3947182) glad to see they got this trigger into the new Butler!
creating charts from numerical data held in sum up or custom fields
Asked by Wild Harvest:

Hello, I can see that its easy to create charts/graphs based on labels, time spent, members but how do you create charts to do with numbers contained in cards across whole board - eg numbers held in sum up or custom field power ups? Is there no way to visually represent the numerical data eg. ? in Trello? It seems silly to create all these cards, maintaining a system on trello then not be able to analyse numerical data such as income expenses over time.


Answers:
author: Iain Dooley
body: [@Wild Harvest](/t5/user/viewprofilepage/user-id/4462032) I think this feature is coming in DashCards:

<https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards>

and I think you can also do this in Smart Fields:

<https://trello.com/power-ups/5e2212c3ba57415ef2ef9352>
Can't connect to trello/altassian and support page doesn't work
Asked by Kevin Ponseel:

Hello community

I am sorry to ask this here, but it is been few days that I am stuck at the login page

Password recovery works, but when I put my password and click "log in"

![bugatlassian.png](https://community.atlassian.com/t5/image/serverpage/image-id/149812i0F10E26553727738/image-size/large?v=v2&px=999 "bugatlassian.png")

I am having an error.  
And I am not able to contact the support because the page is bugged too...

![support.png](https://community.atlassian.com/t5/image/serverpage/image-id/149813i3CE8504DE33DA600/image-size/large?v=v2&px=999 "support.png")

<br />

Any idea?

Thank you for your help, I can't access to any of my boards..

Have a good day


Answers:
author: Dirk Ronsmans
body: Hi [@Kevin Ponseel](/t5/user/viewprofilepage/user-id/4462024) and welcome to the community!

Ian already escalated the issue to the Atlassian engineers but let's see if we can get some more info in the meantime.

* Have you tried another browser?
* Perhaps an incognito window?
* Also did you test this on a different device/different network? (maybe try the link on your phone to see if it's network related or device related)
* do other colleagues also encounter this or is it just you?
* do you maybe have a corporate VPN that's connected and blocking things? (have you tried without it?)

comments: author: Kevin Ponseel
body: Hello Dirk !  
I found out where was the problem and why it happened on all my device

I use surfshark as VPN on my mobile and desktop, not sure why but if activated, I can't log to trello and get the error message above

I will whitelist altassan domain but is it not weird to not be able to use trello with a vpn ?

Have a good day and thanks so much for being so reactive


author: Dirk Ronsmans
body: Hey [@Kevin Ponseel](/t5/user/viewprofilepage/user-id/4462024) ,

Glad you found it! I would indeed assume that you could use it with a VPN (in theory) but of course we have no idea of knowing wha that VPN does with regards to url rewrites/redirects/...

You could always open a ticket with Surfshark I guess to see if they do anything weird :)

Good that you atleast can access it again now!


author: Kevin Ponseel
body: Hello Dirk

I whitelisted it's all good.

But I think it's not a problem with surfshark, it's a security on atlanssian trello

I explain this because when I am using my vpn, lot of website are asking if it's really me (sms, captcha etc..) when trello/atlanssian must not have those feature and just shut down the connection by security

It's just an idea but everything works well now :) thanks again


author: Suvradip Paul
body: [@Kevin Ponseel](/t5/user/viewprofilepage/user-id/4462024) - Could you please check with support@trello.com regarding this issue and their updates on this issue along with the screen shots and error details(if not done already)?

Cheers

Suvradip


author: Iain Dooley
body: [@Kevin Ponseel](/t5/user/viewprofilepage/user-id/4462024) I have posted this in the Atlassian Slack channel
Email an attachment
Asked by Gordon Smart:

Is it possible to email an attachment from a card to someone?

Thank you


Answers:
author: Iain Dooley
body: [@Gordon Smart](/t5/user/viewprofilepage/user-id/1155045) as [@milynnus](/t5/user/viewprofilepage/user-id/3947182) mentioned our products BenkoBoard and BenkoDesk allow you to do this.

If you use either then you can email all attachments on a card to any email addess from a Trello card by posting a comment like this:

```
@to Firstname Lastname user@example.org?
@attach all
Hi there, here is the attachment you asked for.
```

The email will go out via Gmail and be visible in your sent items. BenkoBoard is for your individual email, and BenkoDesk is for shared/team emails.

It also integrates with Google contacts so you don't need to include the email address:

```
@to Name ??
@attach all?
Hi there please find proposal attached
```

or you can use it without the name:

@to user@example.org  
@attach all  
Please find monthly summary attached

If you receive an email you can also have them automatically added to your Trello board, to reply to an email you simply post a comment like this:

```
@reply
@attach all?
Hi thanks for your email, here is the prospectus you asked for
```

you can send emails without attachments obviously as well.

Because this runs entirely from comments posted, and not via a power up, it works the same from any device and is also easy to automate with Butler or other API tools.

You can see more on our websites:

<http://www.benkoboard.com/>

<http://www.benkodesk.com/>

comments: author: Gordon Smart
body: Thanks looks useful for many although as an organisation we don't use gmail so having communication in another repository isn't ideal.


author: milynnus
body: [@Gordon Smart](/t5/user/viewprofilepage/user-id/1155045)

You can try Contalist. It allows you to preview and attach a file from your local drive or include the attachments from Trello as part of email template. You have choice of smtp, outlook, some ? webmail by individual user under business plan.   
Trello email automation does not handle attachments.


author: milynnus
body: [@Gordon Smart](/t5/user/viewprofilepage/user-id/1155045)

You will need some Power Up or add-on to do that. I have tried with Benkoboard and Contalist.


author: ?i?dem B?y?ka?ik
body: Hi [@Gordon Smart](/t5/user/viewprofilepage/user-id/1155045)

You can do this easily with the [Hipporello Service Desk](https://www.hipporello.com/).   

1. You **define email-to-board address(es)** so that you start receiving emails directly to your Trello board.

2. You can **respond to emailing contacts** from within the respective Trello card.

3. You can also **add an attachment** while replying to the email.   

If you're sharing your Trello board with your team and want to turn your board into a shared inbox to collaborate easily, you can read [this blog article](https://www.hipporello.com/blog/trello-shared-inbox/).

Hope that helps,

Cigdem
How can I use individual username from the card when sending email with butler
Asked by Shogo Tarifa Amo:

Hi Community!   

I'm creating a card button, that when pressed will send an email to all cardmembers.

Withing the message Im trying to recall individual members name as a greeting.

I'm using {cardmemberfullnames} but that brings me all members name, i would like to know what variable should I use to bring individual name,

Thanks!


Answers:
author: milynnus
body: [@Shogo Tarifa Amo](/t5/user/viewprofilepage/user-id/4081888)

[@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) is correct. A hack is required. Turn member into a checklist and then iterate through the checklist and send email for each iteration.

Update : email of some members is None


author: Iain Dooley
body: [@Shogo Tarifa Amo](/t5/user/viewprofilepage/user-id/4081888) there's no way to "loop through" all members on the card in Butler, so you couldn't pick out an individual name from just one of the members.

If you're sending a greeting, though, why would you need just one name?


Tags: butler