youngmon/atlassian-qna huggingface dataset:
Confluence was automatically created that I didn't create.
Asked by Ethan:

I don't made Confluence among the products of our service, but it came up automatically. Can you tell me what caused this?  

Also, I got an inactive email because I didn't write Confluence, so I want to delete this Confluence, but it says I can't remove this Confluence itself from either page. Where is this item hidden?


Answers:
author: Ste Wright
body: Hi [@Ethan](/t5/user/viewprofilepage/user-id/5338871)

You can deactivate an instance from <https://admin.atlassian.com/>

1. Select your Organization (if relevant)
2. Select *Billing*on the top navigation bar
3. Select *Manage*next to Confluence
4. Select the breadcrumbs (...) in the top right, then select *Cancel subscription*

This deactivates this product instance (including Free ones). It will then be deleted in 60 days, after the reactivation period.

Ste

comments: author: Ethan
body: oh, I find it. thank you stephen!


author: Ethan
body: It also says I can't delete the default group. I've never set the default group and I don't want to disable or write Confluence itself. Does anyone know any tips on this?


Tags: cloud

confluence-cloud
Why do email notifications for 'created' pages now only show a preview
Asked by Lorelle:

Up until 8th March 2024, when receiving an email notification of a new page that has been created in a space that I follow, I would receive an email that showed the full content of that Confluence page. After this date, for pages that have been 'created', I now only receive an email that includes the first couple of lines then states *'This is a preview. Click 'View full page' to continue reading' (with a link to 'View full page')* - meaning that I cannot search in my emails for specific text that exists on that Confluence page.

The original behaviour - where the full page was displayed in the email by default - continues for email notifications relating to 'edited' pages in the same space.

Is there any way I can revert to receiving email notifications with the full page instead of only the preview?


Answers:
author: Matt Russell
body: I'm having the same problem. Watching this page for any resolution.


Tags: cloud

confluence-cloud
Is there any difference between "blog" and "page" templates?
Asked by Amy:

I am new to Confluence, and I was trying to create my first document. When clicked on "Create" button, I could see three options as "Page", "Whiteboard" and "Blog".


Answers:
author: Emily _ DevSamurai
body: Hi [@Radhika Tandon](/t5/user/viewprofilepage/user-id/5460670)

Welcome to the community and to Confluence :)

In Confluence, you have three main options for creating content:

* **Page:** The most versatile option, ideal for documentation, meeting notes, project plans, and more. You can add text, images, and tables.
* **Whiteboard:** A collaborative tool for brainstorming and visual planning. It's like a digital canvas for real-time teamwork, useful for drawing, mapping out ideas, and agile planning.
* **Blog:** For sharing news, updates, and stories across your organization. Blogs are less formal and great for keeping everyone informed about general topics or project updates.

Choose based on your content's purpose: Pages for detailed information, Whiteboards for interactive planning, and Blogs for broader communication.

I hope this helps, and happy creating contents!

comments: author: Kristian Klima
body: There's also an option to create a Database when clicking the + button :)


author: Ste Wright
body: Hi [@Radhika Tandon](/t5/user/viewprofilepage/user-id/5460670)

Both allow you to share content on Confluence in a similar format.

The main difference is...

* **Pages:**These are in the page hierarchy on the left-hand side, and can be organised as you see fit with parent/child relationships.
* **Blogs:**These are accessible via the blog section on the left-hand menu, and ordered chronologically.

I find teams use pages more than blogs; pages for documentation, retros, etc. Blogs are often used for updates (eg. weekly updates, company updates, etc).

Check this help page for guidance on pages/blogs: <https://support.atlassian.com/confluence-cloud/docs/create-and-edit-content/>

Ste


Tags: cloud

confluence-cloud
So I clicked edit in office and opened .xlsx file in ms excel after editing it is showing error.
Asked by V SAINATH REDDY:

It is showing following error after I try to save.If any one has faced similar error please reply :(

![Screenshot 2024-03-24 145328.png](https://community.atlassian.com/t5/image/serverpage/image-id/314003i636AE9A29C5CA907/image-size/large?v=v2&px=999 "Screenshot 2024-03-24 145328.png")

![Screenshot 2024-03-24 144828.png](https://community.atlassian.com/t5/image/serverpage/image-id/314002i1AF40A2C7D3A2740/image-size/large?v=v2&px=999 "Screenshot 2024-03-24 144828.png")


Answers:
author: Ste Wright
body: Hi [@V SAINATH REDDY](/t5/user/viewprofilepage/user-id/5458881)

Just checking, is this related to Confluence? Or Excel / Microsoft Office?

Ste

comments: author: V SAINATH REDDY
body: so I uploaded a xlsx file then clicked edit in office in confluence it opened excel and then after saving changes this is popping up

![Screenshot 2024-03-24 152655.png](https://community.atlassian.com/t5/image/serverpage/image-id/314007i69B86ACBC8153F98/image-size/large?v=v2&px=999 "Screenshot 2024-03-24 152655.png")


author: V SAINATH REDDY
body: Does confluence works with Microsoft office 365? Because in documentation I dont see it and is the issue because of that?


Tags: confluence-data-center

data-center
Gain Proper Access
Asked by Anahita Alivand:

Hello, How can i get proper access to view documents in Confluence.

I keep receiving "You are not permitted to perform this operation." everytime I want to view a document or search for one.

Regards,

Anahita Alivand


Answers:
author: Ste Wright
body: Hi [@Anahita Alivand](/t5/user/viewprofilepage/user-id/5460624)

This usually suggests you're missing permissions somewhere - for example...

* Permission to view certain Confluence Spaces
* Page Restrictions, stopping you from viewing or editing a page
* Other Space Permissions

Some help pages which could be of use to you (or your Admins, if you're not one)...

* [Space Permissions](https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/)
* [Page Restrictions](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/)
* [Global Permissions](https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/)

Ste


Tags: cloud

confluence-cloud
Are there any Slack integrations for Atlassian Intelligence inside of Confluence?
Asked by cmiller:

Hi there,

I'd like to be able to ask questions to my specific Confluence workspace, interfacing with the enabled Atlassian Intelligence integration, and have it return its response in my Slack workspace. Is this currently available commercially, or is there API documentation I could reference to create this myself? Thank you for the help!


Answers:
author: Humashankar VJ
body: Hi [@cmiller](/t5/user/viewprofilepage/user-id/5460465)

Slack integration for Confluence Cloud is doable and it allows users to receive notifications in Slack instead of email or Confluence itself

Try to set up notifications in Slack channels about changes in specific Confluence spaces, pages and blog posts

This allows to interact with content in Confluence directly from Slack, such as liking pages or replying to comments

Make use of the below to explore and achieve

<https://support.atlassian.com/confluence-cloud/docs/use-slack-and-confluence-together/>  
<https://confluence.atlassian.com/slack/use-slack-and-confluence-together-966662503.html>

Hope this helps - Happy to help further!!  
Thank you very much and have a great one!

Warm regards

comments: author: cmiller
body: Hi [@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474) , thanks for the response! So I'm actually looking for a method of communicating with the Atlassian Intelligence plugin from slack. Do you know if this is available in the current Slack-Confluence integration?


author: Humashankar VJ
body: Hi [@cmiller](/t5/user/viewprofilepage/user-id/5460465)

Thanks for adding more clarity.

Given that -

Slack-Confluence integration does not provide a direct method to communicate with the Atlassian Intelligence plugin from Slack.

The integration focuses on notifications and basic interactions with Confluence content, but it does not display the Atlassian Intelligence plugin's functionality directly in Slack

Other solutions could be - leverage Atlassian plugin's API to send requests from Slack and you can try researching on that part.

Hope this helps

Warm Regards


Tags: cloud

confluence-cloud
Move tickets to different queue in the same project in JSM
Asked by Sahil Suhag:

Hi,  

For my customer service team JSM project, i want to setup an automation so that tickets get segregated into different queues automatically.  
![image.png](/t5/image/serverpage/image-id/313970iC558B98B5DC98595/image-size/large?v=v2&px=999 "image.png")  

These are the queues i have. All open tickets queue would have all the tickets but rest of the queues should only have tickets corresponding to them.


Answers:
author: Ste Wright
body: Hi [@Sahil Suhag](/t5/user/viewprofilepage/user-id/5449316)

The Queues are queries, so I assume you've created queries based on request channel type for some of these like help center (portal), email, etc?

To automate this, you'll need a custom field to house channel data, and to populate it using an Automation rule - see how to on this help page: <https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html>

This solution uses a read-only text field, but it's likely also possible using a Select List (single choice) custom field, and IF/ELSE conditions.

---

For the others, how are you splitting...

* TAT Escalations
* Other Team Escalations

...into the queues now? Further information here will help clarify how to automate these actions.

---

You have listed your plan level as Free; please be aware of the execution limits at this level - see this page for more information: <https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/>

Let us know if you need any further help!

Ste


author: Dexter de Vera
body: You may edit the queues filter base on request type (if your ticket is base on request type)


Tags: cloud

confluence-cloud
I cannot change the settings for Attachment Download Security Policy. I have a Standard Account.
Asked by Robert Stubbs:

We've been building our site for 2 years. We've always been able to view PDF's that are linked to another page. Two days ago it stopped working, and now forces us to download the document, if we want to see it.


Answers:
author: Ste Wright
body: Hi [@Robert Stubbs](/t5/user/viewprofilepage/user-id/4993026)

Can you clarify what you mean by a PDF linked to another page? How are these visible on the other page?

Ste

comments: author: Robert Stubbs
body: Hi Stephen, thanks for contacting me!  
Here's an example of our issue...  
We place a pdf on Page 1, as an Attachment.  
We create a link on Page 2, to that pdf.  
For 18 months or more, this worked just fine. A user would click the link to the pdf and it would open, in preview mode. From there, they could download, print, save, etc..  
If they closed the pdf, they would see the Attachments list for Page 1.  
If they hit 'Back' on their browser, they would be returned to Page 2, where they started.  
On Wednesday, this no longer worked, and we get a prompt that the file can't be viewed unless it's downloaded. This scenario will not work for our users, and it undoes almost two years worth of work doing it this way.  
++**HOW I'VE TRIED TO WORK AROUND IT (based on feedback from Support)...**++  
**The pdf Macro**  
We do not want to load multiple instances of the same pdf to the more than 150 pages that may reference that pdf. These pdf files change from time to time, and updating all of them, and the links to them will be a nightmare.  
**Download the pdf to view it**  
Not an option for our users  
**Convert the pages to New Editor**  
We are in the New Editor, and have been for some time.  
**Change the Security settings for attachments**  
I have a Standard Account.  
I have tried to select options for 'Attachment Download Security Policy' and 'Insecure: Display all attachments inline.', so users can view pdf files from links, but these options are greyed out and I cannot change that function.  
Any help you can provide will be greatly appreciated!  
Robert


Tags: cloud

confluence-cloud
Help adding the (alt="") command for image alt text.
Asked by Tammy Poquette:

I want to use the null command (alt="") for the alt text, but the = sign and double quotes are not supported. Is there a way to add new characters for the alt text portion for images?


Answers:
author: Humashankar VJ
body: Hi [@Tammy Poquette](/t5/user/viewprofilepage/user-id/4629073)

Confluence uses a specific syntax for image formatting, and the equals sign and double quotes are indeed not supported in the alt text portion.

Can you try the below steps:

* Insert the image in Confluence.
* Click on the image to edit its properties.
* In the "Image Properties" dialog box, click on the "Advanced" tab.
* In the "Alt text" field, enter a space followed by the null command: " alt="". Note the space before the null command.
* Click "Save" to update the image properties.

This should add the null command (alt="") to the image's alt text without using the equals sign or double quotes.

This response inputs might also carry some research outcomes from the open source / blogs / user guide.

Hope this helps - Happy to help further!!  
Thank you very much and have a great one!

Warm regards

comments: author: Tammy Poquette
body: Hi [@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474)

I appreciate your response. I'm unsure if it makes a difference, but I'm using the Cloud version of Confluence. I do not see the "Advanced" tab in the image dialog box. Maybe I'm looking in the wrong spot?

Thanks for your help.

Tammy

![Image dialog box.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/314209i38AD908B4622EDC1/image-size/large?v=v2&px=999 "Image dialog box.jpg")


author: Humashankar VJ
body: Hi [@Tammy Poquette](/t5/user/viewprofilepage/user-id/4629073) - Regret for the inconvenience, have offered some assistance targeting - Confluence Server, will find some steps for Confluence Cloud


Tags: cloud

confluence-cloud
Jira Automation to Create a Whiteboard
Asked by Fabio Oliveira Silva:

Recently it was launched a new Jira Automation action to create confluence pages, which is nice: <https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-confluence/>

The problem is that this automation is pretty basic and does not allow to edit the content of the page itself. Also, it only supports basic pages but not other formats like blog posts, whiteboards, and database

There is another and more advanced way to create a Confluence page with content, using webhooks as we can see in this article: <https://community.atlassian.com/t5/Jira-Software-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1760738>

The problem is that we cannot use templates using API as I understand. We have other APIs available for other content formats, for example, whiteboards we have this one:  
<https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-whiteboard/#api-whiteboards-post> but again we cannot even use a template or modify content using this API.  

My use case is to create a confluence page or whiteboard when closing a Spring, with some basic Sprint data, like issues closed, points closed, and Sprint report graphs and use this page as a retro input. We can always do this manually but if we can have an automation do to this for us it will be much better. A copy page action is also useful if we can use a previous retro page or create one just for templating. In the future I would lot to have an AI summary to start the retro with some useful content just to review


Answers:
author: Jehan Bhathena
body: Hi [@Fabio Oliveira Silva](/t5/user/viewprofilepage/user-id/5287738) ,

For the use case "*My use case is to create a confluence page or whiteboard when closing a Spring, with some basic Sprint data, like issues closed, points closed, and Sprint report graphs and use this page as a retro input* ": What you're looking for sounds quite close to [https://marketplace.atlassian.com/apps/1223567/automated-release-notes-for-jira-free?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1223567/automated-release-notes-for-jira-free?hosting=cloud&tab=overview).


Tags: cloud

confluence-cloud

confluence-whiteboards

whiteboards
Remove pdf stylesheet
Asked by DarkSideMilk:

I added a simple pdf stylesheet for testing it out a bit.

It didn't break anything but I wanted to revert back to no stylesheet.

When I delete the stylesheet text and then hit save, it just comes back.

I can save it with a white space character or a stylesheet with nothing defined like \`\`\`@page { }\`\`\` but if I blank it, the test one returns.

Am I missing a delete button somewhere?


Answers:
author: Ste Wright
body: Hi [@DarkSideMilk](/t5/user/viewprofilepage/user-id/651980)

Is this at Space or Instance level?

I did add to the stylesheet, then remove it again (i.e go back to a blank edit box).

The first time I tried to remove it, it stayed visible on the view screen - but editing and re-saving removed it. Second time it removed it immediately.

Ste


Tags: cloud

confluence-cloud

pdf-export

stylesheet
Can I attach Microsoft Teams file to Confluence page?
Asked by Scott Gillespie:

I need to link to a live file so I can display latest data from it in a Confluence page.

I have successfully attached a locally saved file to a Confluence page, then used the Office Excel macro to manipulate it further. However, I have been unsuccessful attaching a Teams file. I have tried copying the link directly from Teams, or opening the file in SharePoint and then copying the link, then pasting either into the Attachment screen of the Confluence page. Confluence has not recognized the full or edited path no matter what method I use.

Apparently, seamless integration of Teams files is possible with the Confluence Cloud, or I need a third-party app to allow this.

Is there anything that will work with Confluence Server version without requiring a third-party app?


Answers:
author: Benjamin
body: HI [@Scott Gillespie](/t5/user/viewprofilepage/user-id/5118135) ,

Welcome. Here's a few suggested documentation to point you in the right direction:

Good overview of the integration:

<https://www.atlassian.com/software/confluence/microsoft-teams-integration>  

Steps on how to install the app and how it can be used:

<https://support.atlassian.com/confluence-cloud/docs/use-microsoft-teams-and-confluence-together/>  

Hope this helps

comments: author: Benjamin
body: Just realized you have on-prem confluence.

This video tutorial from one of the app vendors is an option:

<https://www.youtube.com/watch?v=unPTUPSDe8w>


Tags: confluence-data-center

data-center
Error message
Asked by lois:

When I click on certain links in a document I keep getting the following message...

This preview feature is temporarily unavailable. We'tre working on it. In the meantime, to view the file you can download it by got to.....Attachments\>Files.

When will this be fixed?

Thanks, Lois


Answers:
author: Benjamin
body: Hi [@lois](/t5/user/viewprofilepage/user-id/5460121) ,

I don't see issues on my instance. So, far no incidents is seen on Atlassian status. Are you able to narrow down which links are the issue? May want to raise a ticket with Atlassian to check on the pages on your site.

comments: author: Jehan Bhathena
body: +1 to [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) 's answer. Adding the link to the support contact page below:

* <https://support.atlassian.com/contact>


Tags: cloud

confluence-cloud
Why does the Email generated when publishing blog no longer format correctly?
Asked by Clint Harris:

![Screenshot 2024-03-22 at 11.21.47?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/313904i24909C5A381D1C49/image-size/large?v=v2&px=999 "Screenshot 2024-03-22 at 11.21.47?AM.png")We have been relying upon the email which is sent to watchers. Our blogs are a weekly communication and until the last couple of weeks the blog email contained all the details from the blog page, table of contents, headings, tables, expand sections. Now we just get a very messed up looking email that has the title and a very short email which makes little sense, little bits of text from the page. I am wondering what has changed in the last few weeks and how to get back to where this email looks correct.

I have had others publish to make sure it is not just me. When they publish the blog, I still see the problems.

I have been looking for any settings I can change but have not found anything as of yet that has helped.


Answers:
author: Brant Schroeder
body: [@Clint Harris](/t5/user/viewprofilepage/user-id/5298970) Welcome to the Atlassian community

Take a look at email notification preferences that you can setup. I think you can make adjustments there for yourself <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>


Tags: cloud

confluence-cloud
Can my small IT team use this product to share documentation, SOP's, Projects, etc.
Asked by Jeremiah Raineri:

Team of 3  
Looking to streamline shared documentation   
Not sure how to implement

Intern in charge of delivering functionality report   
Please direct me into direction to answer questions OR schedule a virtual meeting


Answers:
author: Kristian Klima
body: [@Jeremiah Raineri](/t5/user/viewprofilepage/user-id/5460042) Hi and welcome.

Of course, Jira and Confluence combo are a great start and they're free for teams up to 10 people and have most of the features you might need.

I can help with setting up documentation workflow and a documentation portal using Confluence.

Disclaimer: I don't work for Atlassian, solution partners or app vendors :)


author: Trudy Claspill
body: Hello [@Jeremiah Raineri](/t5/user/viewprofilepage/user-id/5460042)

Welcome to the Atlassian community!

Yes, Confluence Cloud is a viable solution for you.

If you don't need to give people different permissions, and have less than 10 people that would need to access the content, you could even use it for FREE!

You can learn more about the product here:

<https://www.atlassian.com/software/confluence>

The site includes options to sign up to watch a demo on demand, or a demo with live Q\&A You can also contact Atlassian directly through their website.

Another option is to consider engaging with an [Atlassian Solution Partner](https://partnerdirectory.atlassian.com/) to help you get the most out of the product.

Disclosure: I work for [Praecipio](https://praecipio.com), and Atlassian Platinum Solution Partner serving North America.

Where you have posted your question is a community of users of the Confluence product. If you want to engage directly with Atlassian you should do that through their website.

If you have specific questions about the product or encounter problems while using it, this community is a great place to post your questions to crowd-source answers.


Tags: unknown-hosting-type