youngmon/atlassian-qna huggingface dataset:
Confluence cloud: What happened to the "Export to Word" option?
Asked by Sharon Morgan:

I no longer see the "Export to Word" option in Confluence cloud. Is that a temporary thing? I only see the "Export to PDF" option, which exports in a very small font which I can't read.


Answers:
author: Shannon S
body: Sharon,

I can confirm that the "Export to Word" option is still there on Cloud Confluence. I've checked my own instance and it's available.

Are you referring to the Cloud instance https://N\*\*\*\*\*\*\*\*\*l.atlassian.net? (I've censored all but the first and last characters of your instance URL for your privacy). I found that you have an account there, and I can have a look at it if you'd like and determine the reason that you're not able to export to Word.

Just let me know if I can login as your user and test on the particular page or space that you're not able to export. I can confirm the feature does appear to be enabled on the instance as a whole.

Regards,

Shannon

comments: author: Sharon Morgan
body: The option magically reappeared later in the day. Note, I had not logged out/logged in during this time and was at the same computer. The page I wanted to export (which I had to export as PDF) I was able to export as Word. (Too late for my meeting, but at least the function is back.)


author: Shannon S
body: Very odd! Thank you for letting me know.

You can reach me again here if the issue occurs or again or report it to the Cloud Support Team. We both have access and can have a look at the issue.

Regards,

Shannon


author: Sharon Morgan
body: Thanks Shannon!


Tags: confluence-cloud
Can you deep link to a tab for users not signed in?
Asked by Ben Love:

Hi Everyone,

Is it possible to deep link to a tab in a page, when a user is not signed in?

Currently, when a user signs in the tab value after the '#' is forgotten.

Ben


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ben Love](/t5/user/viewprofilepage/user-id/1178010) ,

please specify if you are on a cloud or sever/dc instance. In the second case you could add a javascript.

Fabio


Tags: atlassian-marketplace

jira-core

link
Brace yourself... 6.7 is coming.
Asked by Martin James:

So I just seen on the Confluence Development Release page that Confluence 6.7 is coming.

The New Confluence experience will be released with that update.

What is everyone's thoughts on this?

[Confluence 6.7](https://confluence.atlassian.com/doc/confluence-6-7-0-beta-release-notes-940683370.html "Confluence 6.7")


Answers:
author: Davin Studer
body: Yeah, and the colors look a bit garish to me, but at least it's still the same UI. I'm dreading the day they decide to go to the cloud design on server. I'll then have to make the decision to either stop updating (not a great decision) or deal with the slew of blowback regarding the new design.


author: Nic Brough -Adaptavist-
body: Scared me there for a second! It's not the new Cloud layout, which doesn't work properly yet. Just the colours, typography etc.
Confluence Status Report error
Asked by Kristin Lyons:

Getting this error when trying to create a Confluence Status Report page "Status report is not available for your version of JIRA. Upgrade to JIRA 6.1.1 or later to use this report." We are currently using Cloud JIRA \& Cloud Confluence. What we are trying to do is get a weekly Sprint Report imported in Confluence automatically. How can I fix this error message, or is there another way to achieve what I am trying to do?


Answers:
author: AnnWorley
body: Hi Kristin,

I am not sure why you are getting that error when using the Status Page template on your Confluence Cloud instance. I tried on my Cloud test instance and it worked, but I don't think it fits your use case as it just had a Confluence status macro and some Jira issues pie charts.

It sounds like you are looking for something more akin to the [Burndown chart](https://confluence.atlassian.com/jirasoftwarecloud/monitoring-the-progress-of-a-sprint-764478122.html) which is available as a macro in Confluence.

I wanted to share this page with you, because it shows more options: [Monitoring the progress of a sprint](https://confluence.atlassian.com/jirasoftwarecloud/monitoring-the-progress-of-a-sprint-764478122.html)

For that error you are seeing about your version of Jira, please let me know at what point in creating the page the error appears - if you have a screen shot that will be helpful as well.

Thanks,

Ann

comments: author: Kristin Lyons
body: I tried again today and it worked without an error, thanks. I'm looking for something set up exactly how the Sprint Report sets up the report, with a list of all the issues that were worked on during the sprint, it points out which issues were added after the Sprint started, and issues that were not completed in the Sprint. I just need the ability to email this report out on a weekly basis or export it to Confluence. I believe I found a plugin that will do this EazyBI, but I am still tinkering with it.


Tags: cloud
Change confluence attachments directory
Asked by laurent martin:

Hi,

The previous Confluence administrator put confluence's attachements to a local filesystem but we want to put them to a NFS directory.

Can I change attachments directory without making any mistake?

What about existing attachements ? what can i do ?


Answers:
author: Nic Brough -Adaptavist-
body: You can't change the directory in more recent versions of Confluence (think it changed around 5.5).

But, yes, this is a standard thing to do - I usually stop Confluence, copy the existing attachments tree to the share, (re)move the attachments directory and then create a symbolic link to replace it. Pointed at the share, Confluence can't tell the difference.

Another, similar trick is to mount the share into the file system as a directory. For a unix-type box something like, "mount /dev/myshare /opt/jira/home/attachments". In Windows, you can do the same with the disk manager I believe.


Tags: attachment

questions-for-confluence
Upgrade standard confluence install on Linux (CentOS 7) to Docker based install?
Asked by Larry Wilson:

I have installed Confluence on CentOS 7 64 bit with my PostgrSQL 9.5 instance on the same HOST

I currently have 6.0.4 installed and am going to do an upgrade to the most recent version 6.6

How do I migrate my data to be under the Docker install?


Answers:
author: Shannon S
body: Hi Larry,

I would recommend doing the upgrade on the Linux side first, and then migrate to Docker using our usual [Migrating Confluence Between Servers](https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html) documentation. Since this requires that you move your files from Linux to Docker you will want to be versed in how to move physical files to a Docker instance.

If your instance is a small one, you could also try to use it using the steps in [Restoring a Site](https://confluence.atlassian.com/doc/restoring-a-site-152034.html).

I hope that helps, but let us know if you have any questions.

Regards,

Shannon
Network interface change on Atlassian product instances
Asked by leodali83:

Hi everyone,

i'm experiencing a problem accessing to our self-hosted Confluence and JIRA Instances.

In our company, we suddenly changed our network addresses of all computers and virtual machines running, including those of Confluence and JIRA.

Now Confluence doesn't let me login because cannot contact our Crowd directory due to an invalid IP address; Crowd directory is the JIRA instance.

I tried to change some IP addresses inside Confluence database, unfortunately nothing changed.

Falling back to our last domain addresses is not an option at this time.

How can I change Crowd directory IP address correctly?

Thanks in advance,  
Leonardo


Answers:
author: miikhy
body: Hi Leonardo,

The solution would be to recreate the application link between crowd and other applications. Application Links use unique IDs associated with IPs and must be recreated each time they become obsolete (or mostly).

You might have a backup account in jira directory (usually "admin") to connect to your applications, you might recover those admin accounts IDs and password using that kind of trick: <https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html>

Hope this helps!

Cheers


Tags: jira
How can i record the date of task completion in task report (not the due date)?
Asked by Devo:

In Confluence, i use tasks list for assigning tasks to people, with due dates.

I would like to create a task report, which presents the actual completion date for each of the completed tasks.

Is there a way to do it, or any add-on that enables doing it?


Answers:
author: Shannon S
body: Hi Amiram,

The **Completed on** date will only display when viewing tasks in your personal profile at the moment, but there is a feature request for this:

* [CONFSERVER-42792](https://jira.atlassian.com/browse/CONFSERVER-42792)

You may find that one of the 3rd party [tasks macros on Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=tasks) could help you with this. I've heard that specifically [TaskONE](https://marketplace.atlassian.com/plugins/de.greenique.taone/server/overview) could do it for you, so I recommend testing that out.

Let me know if you have any trouble.

Regards,

Shannon
Is there a way to Change user macro view in page edit mode?
Asked by alana fernando:

I am working on a user macro that improves options of status macro.

Still in page edit; user macro doesn't generate the status macro as user selected in the macro settings.![Screenshot 2018-01-16 16.32.35.png](/t5/image/serverpage/image-id/12668iF7169203514F886B/image-size/large?v=v2&px=999 "Screenshot 2018-01-16 16.32.35.png")

I want my user macro to generate the status as in page view. is there a way to do this?

Thank you in-advance for your time.


Answers:
author: Stephen Deutsch
body: Hi Alana,

If you would want something closer to the status macro view in Confluence, then you would have to create a Confluence plugin app.

However, you do have perhaps one option: use the Custom HTML in Confluence to load some Javascript that would check for edit mode, check for the existence of the Advance Status Macro, and replace it with something similar to the status macro view. This seems like a lot of work, though.

comments: author: alana fernando
body: Yp it is... anyway thanks Stephen


author: Dirk Brutscher
body: `Afaik, you always see a image in the editor. Your Advanced Status shows the default editor preview image. The StatusMacro shows a custom image, c.f. "EditorImagePlaceholder" and this tutorial:`

* <https://developer.atlassian.com/server/confluence/extending-the-macro-property-panel>
* [https://developer.atlassian.com/server/confluence/providing-an-image-as-a-macro-placeholder-in-the-editor](https://developer.atlassian.com/server/confluence/providing-an-image-as-a-macro-placeholder-in-the-editor/)
* Confluence Status Macro on Bitbucket: <https://bitbucket.org/rthomas/confluence-status-macro/src/default>
Page update using REST API - No error but the page is not updated
Asked by Ni Ma:

Hello,

I have a problem of troubleshooting regarding page update via REST API. I use a REST API to update a page. The input parameter is a JSON.

PUT <https://runmyprocess.atlassian.net/wiki/rest/api/content/${pageId>}

It works when the JSON is a very simple one like this. I see my page is updated after the API is executed.

    {     "id":"26738701",   "type":"page",   "title":"new page",   "space":{        "key":"RO"   },   "body":{        "storage":{           "value":"<p>UPDATE This is a new page</p>",         "representation":"storage"      }   },   "version":{        "number":2   }}

However, if the input JSON is a complicate one, the API itself still success, there is no error message, but the page is not updated.

Can someone tell me how this could be possible? How should I do for further troubleshooting?

By the way, if my input JSON has an obvious error, e.g. the version number is not correct, I will receive an error message, something like the version has to be bigger than the current version. The case is quite confusing if there is totally no error message.

Thank you for the help.


Answers:
author: Ni Ma
body: The problem was resolved. The problem is the contents of the object which is sent to confluence. There is no error message, so you have to test it part by part.

comments: author: Guillaume Sinnaeve
body: Hi [@Ni Ma](/t5/user/viewprofilepage/user-id/1177867) ,

I have the same issue. The request is sent without error but the Confluence page is not updated.

Could you give us more detail about the solution you found please?

Thanks for your help.
Confluence Cloud backup
Asked by Peter Vermeulen:

Hello,

After reading this article: <https://confluence.atlassian.com/confcloud/create-a-site-backup-724765526.html>

i am curious if it is possible to move a copy of the created backup to a 'third party'.

Prefer to have a 'local' copy of our data using automated procedures.

regards,

Peter


Answers:
author: Dario B
body: Hi [@Peter Vermeulen](/t5/user/viewprofilepage/user-id/211830),

I am not sure if this helps, but you can run the automatic backup script from the 'third party' in order to create and download a full Confluence backup:

* <https://bitbucket.org/atlassianlabs/automatic-cloud-backup/issues/17/backup-script-for-confluence-cloud-find-it>

However, please notice that as mentioned in below link, this is actually not supported:

* <https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html>

> The content on this page relates to platforms which are not supported. Consequently, Atlassian Support **cannot guarantee providing any support for it** . Please be aware that this material is provided for your information only and using it is done so at your own risk.

Please let me know if this helps. Provide more details otherwise.

Cheers,  
Dario


author: Shannon S
body: Hi Peter,

You would still need to download the backup and then upload it to the 3rd party or your local machine if you want to have a copy there.

Is the 'local' copy the 3rd party, or did you want to put a copy locally and to the 3rd party?

Shannon

comments: author: Peter Vermeulen
body: Hi Shannon,

Thank you for you answer, the local copy would go to a large (secured) company backup. I refer to it as 'third party' as it is not inside our network, but under our management.


author: Shannon S
body: Hi Peter,

I've asked my colleague Dario to comment on this as well. Dario works in the Cloud Support team.

He's provided some further details for you that may help you out.

Let him know if you have any questions about his proposal.

Regards,

Shannon


author: Peter Vermeulen
body: Hello Shannon, Dario,

I will look into the script soon.

Thank you for your answer and suggestions.

Regards,

Peter


Tags: backup

confluence-cloud
Importing Space from XML into cloud confluence
Asked by Wiktor Paprzycki:

Greetings!

Hope everyone is doing well.

I'm having trouble importing a space into the cloud version of confluence. I'd like to use the xml export I prepared some time ago.

Read through the guide found at <https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html>

However I do not see any 'Settings' menu in the sidebar to select the appropriate option.

I can't seem to change any theme's or configure the sidebar itself, I have administration rights for our cloud instance.

How should I go about importing the xml?

Thank you!

Wiktor


Answers:
author: Stephen Deutsch
body: Hi Wiktor,

You'll need to first click on the Confluence icon in the upper-left corner of the screen to expand the sidebar menu. If you are a Confluence Admin, then you should see the "Settings" menu option there.

comments: author: Wiktor Paprzycki
body: Hey Stephen,

Thank you for for your reply :)

Clicking on that icon doesn't do anything for me, I'm afraid - is it possible that I have the wrong user group assigned in that case?

What would be the correct group / role membership I'd have to get?

Warmest regards,


author: Stephen Deutsch
body: As far as I know, everyone should have access to that menu, as it is how you are supposed to access all Spaces.

However, I am assuming that you have the most recent UI activated (using the bright blue color scheme (similar to the menu bar above in Atlassian Community) and the menu bar to the side instead of the top. Is this the case for you?


author: Wiktor Paprzycki
body: ![catch1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/12669i09EC3DC6DC6E1ACA/image-dimensions/399x219?v=v2 "catch1.JPG")This is everything I can see on the expanded sidebar, going into the 'Backup' space only gives me access to 'space tools'. Thanks!


author: Stephen Deutsch
body: So you do have the menu, it's just that you don't have access to the settings. You will need your site administrator to give you "Confluence Administrator" settings, or they can import the space for you. More information can be found here:

<https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html>


author: Wiktor Paprzycki
body: Thank you so much!:) Will get on it.

Have a great rest of the week!


author: Stephen Deutsch
body: Same to you! If you found my answer helpful, please click on the checkmark button next to my answer ;)
MySQL error during install: Your database must use 'READ-COMMITTED' as the default isolation level.
Asked by jilong sun:

I am using cloud database, which doesn't support to set 'READ-COMMITTED'. Can I have any workaround to fix this issue?

![error.png](/t5/image/serverpage/image-id/12667iE5E3D4E6996F8DD5/image-size/large?v=v2&px=999 "error.png")


Answers:
author: inkul lee
body:     check file 'my.cnf' need to insert under codes...

    [mysqld]...transaction-isolation=READ-COMMITTED...

comments: author: Shannon S
body: Inkul, thank you for providing the steps to resolve your issue!

I found the same is listed at the below article, in case anyone wants to see the full set of steps to correct it:

* [Confluence fails to start and throws 'MySQL session isolation level 'REPEATABLE-READ' is no longer supported' error](https://confluence.atlassian.com/confkb/confluence-fails-to-start-and-throws-mysql-session-isolation-level-repeatable-read-is-no-longer-supported-error-241568536.html)

The steps are available under **Resolution**.

Thank you again for pointing that out.

Regards,

Shannon


author: Shannon S
body: Hi Jilong Sun,

If you intend to use MySQL as your database server, then you will absolutely need to make sure that you meet all the requirements at [Database Setup for MySQL](https://confluence.atlassian.com/doc/database-setup-for-mysql-128747.html), including the READ-COMMITTED isolation level. If it doesn't meet these requirements then it won't work properly with Confluence.

I'm not sure what you mean by cloud database, but you will want to talk to your provider and see if you can meet those requirements, or else use a different database type.

Regards,

Shannon
Problem with directory Sync (Active Directory) not correct
Asked by GK:

Hi,

Then system information show sync finished.(Administrator Page -\> Active Directory )

![??.PNG](/t5/image/serverpage/image-id/12656i7BEE091574471600/image-size/large?v=v2&px=999 "??.PNG")

But, when i click Synchronise link. Then page show Increment ......

It is correct, the Active Directory has changed new Group.

The new AD Group create ten minutes ago.

Could you help me,how to fix this issue?


Answers:
author: AnnWorley
body: Hi - I understand that you created an AD group and ten minutes later it was not synchronized to Confluence, however, the User Directory did synchronize the group when you clicked the link to synchronize manually.

The default synchronization interval is 60 minutes so it is possible to create a group in AD and not have it show up for an hour, unless you click the link to sync right away.

Here is a link that explains all the LDAP settings, including how to change the synchronization interval so changes in AD will show up faster: [Connecting to an LDAP Directory](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html)

If I am misunderstanding your case, please let me know more about the issue.

\~Ann

comments: author: GK
body: Hi Ann,

Thank you for response.

But this issue not first time .

Sometime we changed the AD group(maybe one day ago),but the default synchronise was show result Complete.

We always need to click Sync link.

Do you have any suggested?

The Confluence version is 6.3.1.


Tags: active-directory

sync
Set restriction on a Confluence page from Jira
Asked by Vasiliy Zverev:

Hi everybody!

We need to set retriction on confluence page from JIRA. We already have a link to confluence page into any Jira issue.

Why do we need this?

We use Confluence to develop documentation for development. We issue is ready for coding we need to prevent any changes in confluence page with documentation. When coding ends page opens for edit again.

Best regards,

Vasiliy


Answers:
author: Shannon S
body: Vasiliy,

It's not possible to set Confluence page restrictions via Jira. It can only be done through Confluence.

You might be able to script it, such as with Bob Swift's CLI tools. Have a look at this:

* [Set Page Restrictions using Confluence REST API](https://community.atlassian.com/t5/Answers-Developer-Questions/Set-Page-Restrictions-using-Confluence-REST-API-v5-5/qaq-p/487662)

Regards,

Shannon

comments: author: Vasiliy Zverev
body: Shannon,

thank you!


Tags: restriction
Help: Task list check boxes are now appearing as dots
Asked by Thelma Marshall:

I have set up a tasklist on my review pages in confluence. in the past I have been able to choose the checkbox from the formatting ribbon and it allows assignee's to show the task was completed, now all that appears are dots and the field is no longer interactive for those completing the tasks. I have reviewed all of the previously completed tasks and they too are now showing dots instead of the approval check marks.


Answers:
author: Thelma Marshall
body: Hi Shannon,

Thank you, your help is greatly appreciated!

We're currently on Confluence 5.9.4.

No, We do add 2 check boxes, for accept and reject, and it has worked for several months.

Thank you again,

Thelma

comments: author: Shannon S
body: Hi Thelma,

With Confluence 5.9.4 being End of Life, it doesn't sound like an update caused it, so most likely the add-on that does tasks was somehow disabled.

Can you go have a look at Confluence Administration \> Manage Add-ons and search for **Confluence Inline Tasks** under System Add-ons? Make sure it's enabled there.

Regards,

Shannon


author: Thelma Marshall
body: Hi Shannon,

Thank you that worked!

Regards,

Thelma


author: Shannon S
body: Glad to hear, Thelma!

Take care and kind regards,

Shannon


author: Shannon S
body: Hi Thelma,

Could you let me know what Confluence version you're on so I can replicate this?

Are you indenting any of the tasks?

Regards,

Shannon


Tags: tasklist
Questions in Confluence Cloud
Asked by Chelsea Lovelace:

Hello all,

I seem to recall being able to access "Confluence Questions" in the Confluence Cloud mobile app on iOS at some point but am seemingly not able to do so now. Does anyone have any relative feedback related to this issue?

Am I imagining that I was able to access questions via the mobile app? Did something change?

Any feedback would be greatly appreciated! Thanks!


Answers:
author: Shannon S
body: Chelsea,

I don't remember seeing this personally, but I found a feature request for it from a few years ago:

* [CQ-1833](https://jira.atlassian.com/browse/CQ-1833)

Is it possible that you were viewing it on a mobile web browser instead?

Regards,

Shannon


Tags: confluence-cloud

questions-for-confluence