youngmon/atlassian-qna huggingface dataset:
Main Tasks / Sub Tasks
Asked by Laura Salten:

Is there a way to move subtasks to a different status on the board, independent of the main tasks? For example, if I have an event specified as a task and it is in the planning status, but I have completed the subtask "organize catering" and want to move it to the "done" status.


Answers:
author: Nic Brough -Adaptavist-
body: You can do this, but your system needs to be configured to allow it.

Columns are a status, or a collection of status, that come from the workflow your issues are using. To be able to move a card from one column to another, you must have a transition from the current status to one in the column you want to drop it into. You also need permission to use the transition.

If you cannot drag and drop your sub-tasks, then have a look at the workflow and board column mappings! Talk to the project lead/admin about getting it changed!


author: John Funk
body: Hi Laura,

Sure - you should be able to do that already. If the board won't let you move it independently, then just go into the issue and change the status to the next step in the workflow.


Tags: board

sub-task
License invalid. Why?
Asked by Nicol?_Antonio_Piave:

Dear Sirs,

for some reason (only they know) license key does not work.

I attach a video in which I apply my license key, but it doesn't work.

Please solve the problem.

Thank you

Nicol?![invalid licnese.png](/t5/image/serverpage/image-id/92791iC926C649CE8DCF09/image-size/large?v=v2&px=999 "invalid licnese.png")


Answers:
author: Moses Thomas
body: [@Nicol?_Antonio_Piave](/t5/user/viewprofilepage/user-id/3894716) Try to generate the license again i.e ensure you are not missing any letter/character and then paste.

comments: author: Nicol?_Antonio_Piave
body: How can I do this?


author: Nicol?_Antonio_Piave
body: Is there a button or a procedure to re-insert the server id and then re-generate e new license key? We have also reinstalled Jira Core ex novo. The server id changed. What should we do now?


author: Moses Thomas
body: [@Nicol?_Antonio_Piave](/t5/user/viewprofilepage/user-id/3894716) There is a link below to regenerate a trial license, unless you order for a commercial license, if you re-install then you will have an entirely new server id. but you should not worry about the server-id the license is most important.


author: Nicol?_Antonio_Piave
body: I buyed a commercial license for 10 seat and I activacted them on the first installation.

We have problems, so I did a new installation, but the server id changed.

What should I do in order to activer the last server id? Do you know the exact procedure, please?


author: Moses Thomas
body: [@Nicol?_Antonio_Piave](/t5/user/viewprofilepage/user-id/3894716) This is the procedure from database to change server ID

[Change the server ID for an instance of Jira server](https://confluence.atlassian.com/jirakb/change-the-server-id-for-an-instance-of-jira-server-285839562.html)


Tags: advanced-roadmaps
Jira portfolio : Filter on my "watch" views
Asked by sharmila patwardhan:

I would like to filter my portfolio for the issues that I am watching

How can I do that

Is tehre a better way than adding a label, its too tedious everytime tom add a label

Or can I filter using any JQL?


Answers:
author: Cristiano Mariano
body: Hi [@sharmila patwardhan](/t5/user/viewprofilepage/user-id/245040) ! How are you doing?

You could use this expression in your JQL query:

```
watcher = currentUser()
```

Hope this helps!

comments: author: sharmila patwardhan
body: **Where exactly I can use it? I have not found any search option as such.**

**I can just see filter window and view settings option**


author: sharmila patwardhan
body: I dont want to write JQL as source of portfolio but want to filter current portfolio content just like i can search on label, component and other fields


Tags: advanced-roadmaps

filter

server
With the next gen projects as Private, we want our user in the instance to access them.
Asked by Surfaraz T:

Hey,

I have Next gen projects as private but users in my instance cannot access them. I want them to be private and access it. Is it possible? I don't want to change the access to open

Thanks

Surfaraz


Answers:
author: Ang?lica Luz
body: Hello Surfaraz,

Thank you for reaching out to Atlassian Community!

When using next-gen projects, we can set projects as Open to let any licensed user access it and Private if we want only users added manually to have access.

You created the question as Portfolio, so I'm not sure if you are talking about Jira Software or Jira Service Desk next-gen.

If it's **Jira Software**, there are three options to access the project:

**Private:** Only people manually added to the project will have access.

**Limited:** Anyone will be able to access, but only people added to the project will be able to create and edit issues.

**Open:** Anyone will be able to access the project and create/edit issues.

For **Jira Service Desk** next-gen projects, there are only two options:

**Private:** Only people manually added will be able to access the project.

**Open:** Anyone will be able to access and view the tickets, but only people added as agents will be able to add comments to customers.

For more details, please check the documentation below:

* [Next-gen permissions](https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/)
* [Manage how people access your next-gen project](https://support.atlassian.com/jira-software-cloud/docs/manage-how-people-access-your-next-gen-project/)
* [Manage how people access your next-gen service desk](https://support.atlassian.com/jira-service-desk-cloud/docs/add-people-to-next-gen-projects/)

Regards,  
Ang?lica


Tags: cloud

next-gen
Having issues with exporting dependencies created in portfolio using the new planning interface.
Asked by Rosemarie Oelrich:

Unable to export dependencies created in portfolio to .csv file created from a plan. Incoming and Outgoing dependency columns are not being exported.


Answers:
author: Earl McCutcheon
body: Hello [@Rosemarie Oelrich](/t5/user/viewprofilepage/user-id/3879639) ,

Thank you for pointing this one out, and it looks like a Bug in the new [Export the plan](https://confluence.atlassian.com/jiraportfolioserver/sharing-and-exporting-plan-data-998886665.html "Follow link") feature recently [released in 3.23](https://confluence.atlassian.com/jiraportfolio/portfolio-for-jira-3-23-release-notes-998639939.html#PortfolioforJira3.23releasenotes-export-plan-to-csv "Follow link") and later versions of portfolio.

I created the following Bug Report to track this, please add yourself as a watcher if you would like to receive updates on the status of the fix:

* <https://jira.atlassian.com/browse/JPOSERVER-2777>

Regards,  
Earl


Tags: advanced-roadmaps
WBS Gantt-Chart for Jira Server
Asked by IG Servicedesk:

Hello

Is there an plan or timeline to develop the coloring of WBS Gantt-Chart for Jira Server

(like the release WBS Gantt-Chart for Jira Cloud 1.1.5-AC)?

Thanks

Bernd


Answers:
author: Hanna
body: Dear Berned,

I assume that your suggestion is applied to the following ticket of WBS Gantt-Chart Public issue tracker.  
The status is "In progress", so there might be any updates in the near future.  
I recommend watching the ticket.  
<https://ricksoft-support.atlassian.net/browse/WGCPT-59>

Best Regards,  
Hanna,


Tags: addon-jp.ricksoft.plugins.wbsgantt-for-jira

advanced-roadmaps
SEARCHING: Missing jira portfolio reports in version 3.20
Asked by MHB:

Hi,

I'm a new user of Portfolio JIRA version 3.20. I don't see the Reports module.

Where can i find it ?

Thank you.


Answers:
author: Roi Fine
body: HI [@MHB](/t5/user/viewprofilepage/user-id/3876314)

My name is Roi, a product manager on the team. In regards to reporting, the way it works is that you'll need to filter, group, color the Roadmap tab. Then, you can save it as a view (version 3.23 and forward) and/or share it as a report via a link or a confluence macro (export is coming soon).

You can basically get almost everything you had in the old Portfolio by slicing the data other than the theme report. If you are looking for themes, we recommend you either use labels or components.

Please let me know if the above makes sense.

I'd be happy to chat with you to learn more about your experience if you'd be interested.

Roi

comments: author: MHB
body: Thank you.


Tags: advanced-roadmaps

server
Why is watcher Grey?
Asked by Jen:

![Screenshot_20240530_100818.jpg](/t5/image/serverpage/image-id/326867iE09D49609CF0DDCB/image-size/large?v=v2&px=999 "Screenshot_20240530_100818.jpg")


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Jen](/t5/user/viewprofilepage/user-id/5509146) which Trello plan are you on? To add a watcher (observer), you need to be on the Premium plan <https://support.atlassian.com/trello/docs/adding-observers-to-boards/>

comments: author: Hannah Humbert - Simpla Workflows
body: [@Jen](/t5/user/viewprofilepage/user-id/5509146) Just checking in to see if this has answered your question? If so, please click the "Accept Answer" button.
How to transfer a board from one account to another?
Asked by Erika Tanos:

I had access to a premium Trello board at the company where I was employed, now after quitting I need to transfer this board to my private account. I have transferred the board, but then I get the message that I am a guest in this workspace (still connected to the former company).  

Questions: What's the best way to transfer boards from one account to another? How do I fully make it "mine" and cut the connection to the former company(account)?   

I was trying to make a copy but couldn't. Perhaps due to that, I need to have a premium subscription for certain features?

Thank you!


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>

if my answer helped you,  
please mark it as accepted so that others looking for similar issues can more easily find it.
Limited list of power-ups
Asked by erikvegeto:

Any idea why I can only select these four power-ups? I want to connect Trello to Clockify, but there is no way to search for it.![Screenshot_20240529_221140_Trello.jpg](/t5/image/serverpage/image-id/326834iD87994D4133BFB48/image-size/large?v=v2&px=999 "Screenshot_20240529_221140_Trello.jpg")


Answers:
author: Cristina Coloma
body: Hello [@erikvegeto](/t5/user/viewprofilepage/user-id/5508917) .

Cris here, from [Crmble power-up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) .

Currently, in the Trello mobile app, only Trello's native power-ups are available. Third-party power-ups are not available in the mobile app at this time. This can be a limitation for some users who rely on additional integrations to manage their tasks and projects.

If you need to use third-party power-ups, I would recommend using the web version of Trello, where these power-ups are available. This will allow you to make the most of all the integrations and functionalities that Trello offers.

Cheers


author: Hannah Humbert - Simpla Workflows
body: [@erikvegeto](/t5/user/viewprofilepage/user-id/5508917) it looks like you're in the mobile app. The high majority of power-ups do not have a mobile version, so what you're seeing there are the power-ups that are compatible with mobile.

comments: author: Hannah Humbert - Simpla Workflows
body: [@erikvegeto](/t5/user/viewprofilepage/user-id/5508917) Just checking in to see if this has answered your question? If so, please click the "Accept Answer" button.


author: Vronik
body: Hello

But you have searched for it by the exact name, because when you specifically search for it by name, it appears without problems

![Captura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/326864i73C9BCFBEB230730/image-size/large?v=v2&px=999 "Captura.PNG")
Buy Annual License from Trello
Asked by canteiro igatu2:

Hello,

I'm trying to buy an annual standard license on Trello, I just have one member in my workspace, but when I try to pay, it shows to pay for two licenses. What does that mean? I just want to buy one license, is that possible?

Best regards,


Answers:
author: Gaurav Kataria
body: You might have another multi-board guest in your workspace (which counts as a billable user). You can remove other members/guests from your workspace by following the instructions here: <https://support.atlassian.com/trello/docs/removing-collaborators-from-free-workspaces/>
Upgrad advise
Asked by oralee:

I used trello for years and have a bunch of boards. Now I have to upgrade. I own one company and need to upgrade to manage my staff's goals. I am not sure I need to pay for each staff member can i just purchase a workspace - standard and use it for all?


Answers:
author: Mutya A
body: Hi there,

Yes you can just upgrade one Workspace and use it for all, as long as all your boards are in it. The upgrade for Standard is for a Workspace and depends on what kind of members it has and how it's billed.

For example, [single-board guests](https://support.atlassian.com/trello/docs/board-guests/) are not billed but if your staff belongs to two or more boards, they are multi-board guests and are billable: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


author: Vronik
body: Hi

Check this out and select your plan according to your needs

<https://trello.com/es/pricing>
How do I create a rule?
Asked by gabriel alessio:

```
 When there are 15 days left until the end date, add a red sticker to the card

```


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@gabriel alessio](/t5/user/viewprofilepage/user-id/5508766) try a due date command:![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326827i40543B288C387FB9/image-size/large?v=v2&px=999 "image.png")

comments: author: Hannah Humbert - Simpla Workflows
body: [@gabriel alessio](/t5/user/viewprofilepage/user-id/5508766) Just checking in to see if this has answered your question? If so, please click the "Accept Answer" button.
How do I get help with my bill?
Asked by Yvonne Layne:

I am so frustrated with this company. How do I fix a bill that charged me to much? There is no customer support anywhere!


Answers:
author: Dreamsuite Mike
body: Hi [@Yvonne Layne](/t5/user/viewprofilepage/user-id/5508701) Just checking in to see if your issue has been resolved?


author: Vronik
body: Hi

Have you tried with the support page of the application itself

<https://trello.com/en/contact#/>

comments: author: Yvonne Layne
body: I did that. You have any idea what it takes to get them to respond to me email?


author: Dreamsuite Mike
body: Hi [@Yvonne Layne](/t5/user/viewprofilepage/user-id/5508701)

Have you had a response for this now?
Can't Permanently Delete Attachments and Card Checklists
Asked by Matt:

I am having a problem with deleting unwanted card attachments and checklists. After following the steps of deleting them they are gone from the card, but if I click out of the card and click back in the previously deleted attachment or checklist is back. They won't ever permanently delete. I have tried this over and over again for years and they always come back. The only way I have found for me to do it is completely start over with a new card.


Answers:
author: Lara
body: Hi Matt,

Thanks for reaching out!

Hmm, that definitely sounds strange. We haven't been able to replicate the issue.

We'll need to investigate further, so I've gone ahead and created a support ticket on your behalf. Please keep an eye out for an email! You can also access the support ticket at <https://support.atlassian.com/requests/TRELLO-199657/>.

All the best,

Lara  
The Trello Team
Endet meine Testpr?miumlaufzeit automatisch ohne dass ich in ein Abo rausche?
Asked by Frauke von Forstner:

Ich m?chte sicherstellen, dass ich in kein Abo laufe, wenn ich nicht pro-aktiv die Premiumtestversion abbestelle? Ich kann dazu keinen entsprechenden Button finden. Aktuell l?uft meine Pr?miumtestphase noch 9 Tage. Danke f?r eine Info.

VG  
Frauke von Forstner


Answers:
author: Lara
body: > **Translation:**  
> Does my trial premium period end automatically without me purchasing a subscription?  
> I want to make sure I don't end up with a subscription if I don't proactively unsubscribe from the premium trial? I can't find a corresponding button for this. My premium test phase currently runs for 9 days. Thanks for an info.

Hi Frauke,

Thanks for reaching out!

Your free trial will be cancelled at the end of the trial period **if** you don't add a credit card. If you add a credit card to your subscription, your subscription will auto-renew at the end of the trial period.

To check your billing details and cancel your trial, expand [the sidebar](https://support.atlassian.com/trello/docs/trello-navigation/)and click **Settings** \> **Billing**.

![2024-06-05_17-18-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/327960i4D006E9177AB923C/image-dimensions/395x248?v=v2 "2024-06-05_17-18-41.png")

You can find more information on how to change or cancel your plan here: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
I cannot login to trello because of the trello-only 2FA
Asked by Erichain:

I have an atlassian account, and I have set 2FA for it.  

But when I'm signing to Trello, after the Atlassian's 2FA, another 2FA page shows as this support article says: <https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/>

I have sent an email several days ago, but until now I haven't received any reply. I really need to login to my Trello account.

I registered Trello several years ago, now I can't find the backup codes. So could you please remove my Trello-only 2FA? Thank you!


Answers:
author: Brittany Joiner
body: [@Erichain](/t5/user/viewprofilepage/user-id/5508583) hey there, this isn't a support channel so we can't help you with that. When you created a ticket, you should have gotten an email with a link to it - I'd reply back on there and follow up.

comments: author: Erichain
body: Here is my ticket link: <https://support.atlassian.com/requests/TRELLO-198748>

Thanks! [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)


author: Brittany Joiner
body: sorry, i meant if i were me i would reply back, not that i can personally reply back. Sorry that might have been confusing! But you should reply back on there and follow up; i am not able to view your ticket


author: Erichain
body: I'm sorry, But what should I do now? ?


author: Brittany Joiner
body: Reply on that ticket and ask if they've had a chance to look


author: Brittany Joiner
body: [@Erichain](/t5/user/viewprofilepage/user-id/5508583) was this resolved?


author: Erichain
body: Yes?after days, they have helped me recover my account. ?  

Thanks ??


author: Brittany Joiner
body: [@Erichain](/t5/user/viewprofilepage/user-id/5508583) glad you were able to get in! I know i didn't exactly solve this per se, but if you can accept this answer, it will helps folks know this issue is resolved so they know what to do if they have something similar happen!


author: Erichain
body: Of course!


author: Brittany Joiner
body: [@Erichain](/t5/user/viewprofilepage/user-id/5508583) thanks! happy trello-ing!


author: AnotAUser
body: For me the only thing that worked was using the old single use keys that I, thankfully, have saved on my dropbox.
Which template should I use as a PPC campaign manager?
Asked by Sagi Teshuva:

Hello everyone,

My name is Sagi, and I would appreciate your suggestions on which dashboard to choose for tracking all the digital campaigns I manage as a PPC campaign manager.  
I am responsible for a large number of brands, and sometimes multiple brands run different campaigns simultaneously. It's my job to ensure that everything runs smoothly.

Thanks,  
Sagi Teshuva


Answers:
author: Brittany Joiner
body: [@Sagi Teshuva](/t5/user/viewprofilepage/user-id/5508491) welcome!! I used to run PPC campaigns! I don't have any templates handy, but I did write this post a while ago that shows how i set up a/b tests and monitored them in Trello! So hopefully that can give you some ideas: <https://community.atlassian.com/t5/Trello-articles/Using-Trello-To-Manage-Marketing-Experiments/ba-p/872326>  

You could also start pretty simply and have a board with lists for the different stages of ads (drafting, reviewing, live, archived, etc) and a card to represent each type of ad, and you can use labels to indicate which client it's for.

comments: author: Brittany Joiner
body: [@Sagi Teshuva](/t5/user/viewprofilepage/user-id/5508491) feel free to accept this answer if it helped - that way folks who are looking for the same can see there is a solution in here!
Apple devices upload images
Asked by Alex:

Hi,

We use Trello to manage our project and often add attachment (images) contain Geo-Location which is important.

I have tested uploading image from Windows computer, Android Devices, Apple Mac and handheld devices ; next I download all of uploaded images to same device, the images upload from Windows computer and Android devices retain the geo tag info(EXIF) ; images upload from Apple Mac, iPhone, Ipad have not retain geo tag info (EXIF) at all, it was working couple weeks ago.

Is there a new bug just appear recently ?


Answers:
author: Mutya A
body: Hi Alex,

Can you please check the format of your photos and let us know which format you are using? Please note that Trello app doesn't support these iPhone photo formats: WEBP, HEIC, or TIFF formats. When you upload via Trello app in iOS, HEIC files are converted to JPG, and does not retain geo information like EXIF.

I would recommend, based on what pix SEO mentioned, is to try another file storing app like Google Drive or Dropbox so you can upload to them as is and you can just copy their links to attach to Trello.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


author: pix Seo
body: Hey Alex,

That sounds really frustrating! There might indeed be a bug or a change in the way Apple devices handle EXIF data when uploading images.

Here are a few things you could try to troubleshoot the issue:

1. **Check Privacy Settings**: Make sure that your Apple devices are set to allow location services for the camera and any apps you're using to upload images.

   * Go to Settings \> Privacy \> Location Services and check if it's enabled for the Camera and Trello.
2. **Update iOS/macOS**: Sometimes bugs are fixed in the latest software updates. Make sure all your Apple devices are running the most recent versions of iOS or macOS.

3. **App Permissions**: Ensure that Trello has the necessary permissions to access your location data.

   * Check in Settings \> Trello and make sure Location is set to 'While Using the App' or 'Always'.
4. **Image Metadata**: Before uploading, use an app like Metapho or EXIF Viewer to check if the geo-tag data is present in the images. If it's missing, the issue might be with how the photo was taken or saved.

5. **Try Another App**: As a test, try uploading images to another service (like Google Drive or Dropbox) to see if the EXIF data is retained. This can help determine if the issue is specific to Trello or a broader issue with iOS/macOS.

If the problem persists, it could be worth reaching out to Trello support or checking Apple support forums to see if others are experiencing the same issue. There might be a recent update or bug that others are discussing.

Hope this helps also can check this app, [airbrush](https://airbrush.com/) ! Let us know if you find a solution.


Tags: bug

exif

image