Why are all of my SLA fields blank in filters even though SLA flags seem fine in each Issue
Asked by Kel Hill:

It appears that our SLA settings work as expected to indicate when goals are met, bet when I create a filter, the SLA-related columns show no data and are all simply blank.


Answers:
author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Kel Hill](/t5/user/viewprofilepage/user-id/613745)

You can try our add-on [SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Why-are-all-of-my-SLA-fields-blank-in-filters-even-though-SLA_20240621), easy to set up and track SLA.

Opportunities to set up SLA: {#toc-hId--354327575}
--------------------------------------------------

Select what type of SLA Goal you want to use for a new SLA config. It can be based on a time limit or a negotiated date (read more [here](https://saasjet.atlassian.net/wiki/spaces/STARFJ/pages/241369092/Set+up+your+SLA#)).

![5.png](https://community.atlassian.com/t5/image/serverpage/image-id/331038i2A3DC8D798B2D13A/image-size/large?v=v2&px=999 "5.png")

After that, you can configure other parameters for the new SLA config:

1. **Name**

2. **Project**

3. **Calendar**

4. **Start/Pause/Stop conditions**

5. **SLA Reset**

6. **Multi-Cycle option**

7. **SLA Goals settings with automated actions**

**![6.png](https://community.atlassian.com/t5/image/serverpage/image-id/331042i922570B91F47630D/image-size/large?v=v2&px=999 "6.png")**

At **Start/Stop/Pause conditions**, you can choose standard and custom issue fields, which are used by your team for each project.

**![7.png](https://community.atlassian.com/t5/image/serverpage/image-id/331045iBE61E78A67710332/image-size/large?v=v2&px=999 "7.png")**

Further, you can add conditions for **SLA Reset** and select the **Multi-Cycle option** to get the cumulative sum of all cycles' duration between origin and end statuses.

**![8.png](https://community.atlassian.com/t5/image/serverpage/image-id/331046i04C04557DF4D0288/image-size/large?v=v2&px=999 "8.png")**

**At the SLA goals setting** menu, you canspecify SLA goals (time limit or negotiated date) and choose the Automate action for exceeded issues:

* notification;

* changing reporter;

* changing priority;

* changing status.

![9.png](https://community.atlassian.com/t5/image/serverpage/image-id/331048iFED984BA2672FBA1/image-size/large?v=v2&px=999 "9.png")

You can choose an option to **notify users separately or/and a group of users in comments** about exceeded issues. If you have many users, use the **Search field.**

**![10.png](https://community.atlassian.com/t5/image/serverpage/image-id/331052i3F5FAEDB4697CE79/image-size/large?v=v2&px=999 "10.png")**

After setting, you need to save all configurations.

![11.png](https://community.atlassian.com/t5/image/serverpage/image-id/331053i1950D2797C875D28/image-size/large?v=v2&px=999 "11.png")

Also, on the left side menu, you can see a list of **SLAs** and **Work schedules,** configured before. You can **add** the new ones, **copy** or **delete** them. Read more about how to set Work schedules [here](https://saasjet.atlassian.net/wiki/spaces/STARFJ/pages/241369195).

![12.png](https://community.atlassian.com/t5/image/serverpage/image-id/331054i66A77F22D0467774/image-dimensions/210x538?v=v2 "12.png")

We have a [30-day free](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Why-are-all-of-my-SLA-fields-blank-in-filters-even-though-SLA_20240621) trial period. Try [SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Why-are-all-of-my-SLA-fields-blank-in-filters-even-though-SLA_20240621) today!


author: Susanna Babayan
body: have you checked if the tickets included in your filter have the right SLA? have you added the appropriate columns?


Tags: cloud

jira-service-management

jira-service-management-cloud

slas