youngmon/atlassian-qna huggingface dataset:
how to remove notifications in trello from this list?
Asked by ???????:

![31A9A1A6-B1DE-48F3-92AD-CE9F8C52EABE.png](/t5/image/serverpage/image-id/158971iAA88E09A79358076/image-size/large?v=v2&px=999 "31A9A1A6-B1DE-48F3-92AD-CE9F8C52EABE.png")


Answers:
author: Suvradip Paul
body: Hi [@???????](/t5/user/viewprofilepage/user-id/4544309) ,

Thanks for posting and welcome to the community. I think you are asking to turn off mobile push notifications.

Could you please check this trello guide and disable push notifications from mobile settings - <https://help.trello.com/article/1195-push-notification-settings-for-mobile> ? I presume it's a Android phone so you need to go push notifications settings and Tap each on each category to view the additional setting options or toggle the category on/off using the switch.

Please accept the answer if it helps else please respond and allow other to share input.

Cheers

Suvradip

comments: author: ???????
body: I have iOS. I mean, how to delete already read notifications.


author: Suvradip Paul
body: Hi [@???????](/t5/user/viewprofilepage/user-id/4544309) ,

Thanks for your response. Could you please check in web and under notifications -\> view all notifications and then check Trello push notifications ?

Please check and confirm if it solves.
Has anyone lost activity on their Trello board when they create a template?
Asked by Kelly Wilbanks:

I created a board to make a template. Everything seemed fine, and then a week later, I lost all my activity on the board.

And now I can't seem even to add activities. I sent the board to a few people, and when they went back to their boards, they saw they had changed.


Answers:
author: Alex W
body: Hi Kelly,

As per our page [Creating template boards](https://help.trello.com/article/1187-creating-template-boards):
> The primary purpose of templates is to provide a jumping-off point for others -- not to collaborate. Workspace members will only have the ability to edit the template directly if they are members of the template. We also hide traditional "collaboration" features like watching, activity feed, and comments on templates.

If you wish to see comments and activity on your board again, you will need to move it back to a normal board, not a template board.

Thanks,  
Alex
Limit user Confluence
Asked by Blair:

hi

i have a question

how to check limit user on confluence ?

thankyou


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Blair](/t5/user/viewprofilepage/user-id/5047539) ,

as Site or Organization admin you can check users that have product access through [admin.atlassian.com](http://admin.atlassian.com/) . There you can find user limit per product basis.

Fabio

comments: author: Blair
body: okay thankyou


author: Alex Koxaras _Relational_
body: Hi [@Blair](/t5/user/viewprofilepage/user-id/5047539)

* Go to cog wheel \> billing
* Find confluence and click Manage Subscription
* You will find most likely an image like the following:

![limit.png](https://community.atlassian.com/t5/image/serverpage/image-id/223669i5A7387585A08CA1F/image-size/large?v=v2&px=999 "limit.png")

comments: author: Blair
body: standart plane up to 35000 user sure ?


Tags: cloud

confluence-cloud
In JSM I can see only Mandatory fields in the form also i want to see Non Mandatory as well
Asked by Sreenadh:

Hi,

In JSM I can see only Mandatory fields in the form also i want to see Non Mandatory as well.

For example in **Issue Type**: Incident, Problem, Service Request, Change,----------

If i select Incident then Incident fields are should be visible that is happening but i can see only mandatory fields but also i want to see Non mandatory as well.

Please find the attached screenshots for your reference.

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223660i7A8126D073056C27/image-size/large?v=v2&px=999 "1.PNG")![2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223661iBB71A7FF85CE3F8E/image-size/large?v=v2&px=999 "2.PNG")


Answers:
author: Rilwan Ahmed
body: Hi [@Sreenadh](/t5/user/viewprofilepage/user-id/5029401) ,

You need to add fields to the customer portal and then you make make it required or not.

i.e. Go to your JSM project settings --\> **Request types**, Click on the required Request type

Drag the fields from the list in the right side bar, click **Save changes**.

You can also uncheck **Required** button for any fields which are not mandatory

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/223667i3B4E70A667834A9D/image-size/large?v=v2&px=999 "image.png")

comments: author: Rilwan Ahmed
body: Hi [@Sreenadh](/t5/user/viewprofilepage/user-id/5029401) ,

Above comment was to update the customer portal view in JSM.

To update the jira view, go to JSM project settings --\> Screens --\> Expand the required Issue type and click on Create/View/Edit screens . You can add the fields to it which will be displayed when you create/edit tickets.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/223673i18374E0313C3B8A0/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

confluence-cloud

jira-cloud

jira-service-desk-cloud

jira-service-management-cloud
how to disable download all attachment for space in confluence?
Asked by M?nh Ph?c Th?:

Hello Community,

I find how to disable the download all function globally in space confluence

![SCR-20221102-ghi.png](https://community.atlassian.com/t5/image/serverpage/image-id/223658i697AAB3A86173201/image-size/large?v=v2&px=999 "SCR-20221102-ghi.png")

Is it possible to do this

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

To remove the possibility of "download", you have to remove all access to the data you don't want people to download. If they can preview it, stream it, or just click a simple "download" link, then their computer can get a copy of it.

To disable the download link, remove people's permission to see it.

comments: author: M?nh Ph?c Th?
body: I mean disable "download all" but still allow user to download a single attachment.

don't allow mass download.


author: Nic Brough -Adaptavist-
body: If you can see the files, you can download them. What problem are you trying to solve by forcing people to download one at a time?


Tags: cloud

confluence-cloud
How to convert HTML to Confluence Storage Format?
Asked by Sasha Morozevich:

Confluence uses its own storage format to store the content of pages, page templates, blueprints, blog posts and comments.

I need to convert HTML into this storage format and was wondering if there is already a plugin that will do this for me? If not, how would I go about doing this?

[Confluence Storage Format \| Confluence Data Center and Server 7.20 \| Atlassian Documentation](https://confluence.atlassian.com/doc/confluence-storage-format-790796544.html)


Answers:
author: Srinatha T
body: Hi [@Sasha Morozevich](/t5/user/viewprofilepage/user-id/5068539) ,

Welcome to Atlassian community.

Are you looking to include some website content into confluence pages ? If that is the case then you can use the HTML macro .

[HTML macro](https://confluence.atlassian.com/doc/html-macro-38273085.html)

I hope the info helps. Have a good day!

Thanks,

Srinath T

comments: author: Sasha Morozevich
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256)

I am using an html macro.

I got the html posting, but now the styling is not working. It's posting HTML as if there were no stylesheets referenced.


Tags: confluence-server

server
How can I know which spaces an user has access to in Confluence Cloud?
Asked by Sofia Grunspan:

As an admin I've been asked to which spaces an user has access to in Confluece cloud? So my question is, is it possible to get that info without asking the user the list of spaces he can see when he navigates to "View all spaces" in Confluence?

I hope you can help me, thanks!


Answers:
author: Hamza Chundrigar
body: Hi [@Sofia Grunspan](/t5/user/viewprofilepage/user-id/4966352)

Currently, administrators cannot see the list of spaces where each user has access in Confluence Cloud. However, there is an open feature improvement request that you can watch and vote on:

* <https://jira.atlassian.com/browse/CONFCLOUD-42853>  

Best,

Hamza


Tags: cloud

confluence-cloud
Is there a way to show/hide unresolved inline comments?
Asked by C L:

I'd like to read a page without all the yellow text highlighting that is applied from inline commenting. I don't want to resolve the comments since they do not involve me.

![confluence-comments.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223616i537556919401BE02/image-dimensions/375x414?v=v2 "confluence-comments.jpg")

Is there a way to do this? I wasn't able to find anything. TIA.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@C L](/t5/user/viewprofilepage/user-id/4800854)

You can't hide per se inline comments, but what you can do is to enter presenter mode. This will make you go full screen to read the document and hide all inline comments:

![presenter mode.png](https://community.atlassian.com/t5/image/serverpage/image-id/223679i54835BD08E2B45CD/image-dimensions/311x371?v=v2 "presenter mode.png")

comments: author: C L
body: Ah got it. It's a useful mode but not sure if this is something I'd prefer using over just ignoring the yellow highlights. ?

Is there a feature request area in this community?


author: Alex Koxaras _Relational_
body: From what I see there isn't a similar request. Only a suggestion about hiding the inline comments from users with limited permissions.


author: C L
body: What/where is the best way/place to request a feature?


Tags: cloud

confluence-cloud
Postgres 12 with Confluence Server 7.13?
Asked by Mike Peck-Admin:

Looking through the supported db platforms, Postgres12 doesn't show up until Confluence 7.17. (7.13 is here: <https://confluence.atlassian.com/conf713/supported-platforms-1077914838.html>.)

Are there any known issues using Postgres12 with 7.13.x?

I'm running 7.13 on Postgres10 right now, and am starting to think about moving to Confluence 7.19, but it doesn't support 10 at all and shows 11 as deprecated. Postgres10 is old enough that AWS is dropping support for it, so I have to move and would like to jump to something that will be supported a little longer.


Answers:
author: Benjamin
body: HI [@Mike Peck-admin](/t5/user/viewprofilepage/user-id/5068610) ,

I haven't had issues using newer version of Postgres/Mysql DB with older version of confluence. However, you should always test it on your AWS test environment just to make sure everything is working with your Confluence profile(Confluence data make up and add-on configuration).

I ran into the same issue where I had Postgres 9.6. I ended up upgrading the DB and the confluence at the same time. It's fairly quick to do both in one outage window. I would recommend this since you have a supported combination.

-Ben

comments: author: Mike Peck-Admin
body: Thanks for the input. I have run Conf7.13.8 on Postgres12 a bit on a test instance, and not observed any issues, but I'm worried that I have just been lucky so far.


author: Benjamin
body: Welcome. If it is fully tested, it will work in production.

If there's a significant impact to the organization, then would recommend upgrading Confluence to the latest LTS 7.19.x as well. So, if you have issues, you can get proper support and reduce any risk that wasn't discover in your testing with 7.13.8 and Postgres 12 combination.

-Ben


author: Mike Peck-Admin
body: I'm on an LTS right now, 7.13.x is that.

My concern is that the phrase "fully tested" isn't something that I can claim, which is a big part of why I asked if anyone is aware of issues.

Anyway, thanks again!


Tags: confluence-server

server
What version of html does Confluence support?
Asked by Sasha Morozevich:

I am using the confluence api to create a confluence page from html embedded in json (see example code at bottom)

I can create confluence pages successfully using simple html (e.g. \<p\>Hello, World\</p\>) but as soon as I venture to more complex html, I receive internal server errors (http 500 response)

What version of html does Confluence support? It's obviously not HTML5...it doesn't even support the \<!DOCTYPE\> tag)!

```
data = f'{{"type":"page", "title":"{TITLE}", "space":{{"key":"{SPACE}"}}, "body":{{"storage":{{"value":"{BODY}", "representation":"storage"}}}}}}}}'
headers = {'Content-Type': 'application/json'}
res = requests.post(URL, auth=(USERNAME, PASSWORD), data=data, headers=headers)
```


Answers:
author: Sasha Morozevich
body: The answer is Confluence uses XHTML Storage Format, which is not even HTML. In fact, it more resembles XML but shares some overlap with HTML hence examples like \<p\> Hello, World \</p\> render correctly.


author: Sasha Morozevich
body: No one knows the answer? You'd expect there to be some documentation somewhere...

comments: author: Sasha Morozevich
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

I believe the version of confluence I am using is near the latest (7.19.1).

I don't believe I use any macros. So if I install an html5 macro, confluence will magically render html5 finally? Or is there any more work to do?


Tags: cloud

confluence-cloud
Jira Service Management and Knowledge Bases - control who can view knowledge bases
Asked by Adrienne McCoy:

Hello,

My question particularly pertains to the linking relationship between Jira service management and knowledge bases. I am on the server version.

Our use case is as follows:

We have our JSM project customer permissions set for only **Customer who are added to the project can raise requests/access the portal**.

We have a setting selected for **All active users and customers can access the knowledge base without a Confluence license**, but this is problematic because we really only want those customers who are added to the project who can raise requests to be able to access the knowledge base. We do not want all active users to be able to view the knowledge base, but the customer users are not licensed, so we cannot change the setting to only licensed users who have access to the space.

Has anyone found a good solution for this type of scenario? Any plugin recommendations?


Answers:
author: Nic Brough -Adaptavist-
body: Just turn off the anonymous access.

Customers will be able to see the knowledge bases by virtue of being JDM customers, your user's access can be controlled by permissions in each space.

comments: author: Adrienne McCoy
body: Hi Nic! Thanks for your response.

I don't have anonymous access on.

I only have these settings in the JSM project. If I update it to only licensed users who have access, it won't allow my customers who are unlicensed to view. If I leave it as All active users can view, in testing, I've found that anyone with a Confluence license can view the space.

![Viewing.png](https://community.atlassian.com/t5/image/serverpage/image-id/224158i3AFD8AA832AC919B/image-size/large?v=v2&px=999 "Viewing.png")


author: Nic Brough -Adaptavist-
body: Ok, so go into the space permissions and look to see who has access with a licenced account. The space permissions will not list customers as an option.

But the box you have ticked there also is quite clear - "active users" means "people who can use Confluence". It does only give them "read the KB" though, nothing more.

Bear in mind that your other users may have accidental access to view by being "customers" in Jira as well.


Tags: confluence-server

jira-service-management

knowledge-base

server
Defect Leakage
Asked by Rohan Amir:

Hey guys, I need help with calculating Defect leakage in any sort of metrics representation.   

1. Defect Leakage= (E/ I+E) \*100

I = Pre-delivery (Internal) errors including review defects as well as testing defects and  
E = Post-delivery defects (External) or defects found after the release.


Answers:
author: Brant Schroeder
body: [@Rohan Amir](/t5/user/viewprofilepage/user-id/5068362) Welcome to the Atlassian community

Are you trying to calculate in Confluence?

comments: author: Moinuddin Ansari
body: Yes how to calculate in Confluence


Tags: cloud

confluence-cloud
Improved Knowledge Base User Experience
Asked by D106652:

Any best practices for organizing, storing, and keeping up-to-date content in Confluence Knowledge Base for better colleague user experience?


Answers:
author: Adrian H?lsmann - B1NARY
body: **Keeping content up-to-date** is the perfect use case for **[Breeze](https://marketplace.atlassian.com/apps/1227647/breeze-content-archiving-made-simple-for-confluence-cloud?hosting=cloud&tab=overview)** , available via the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1227647/breeze-content-archiving-made-simple-for-confluence-cloud?hosting=cloud&tab=overview).

It saves tremendous time by implementing automated review and archiving workflows and providing dedicated views for outdated pages ready to review or archive (in bulk).

![3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/257466i57FAC051708831C1/image-size/large?v=v2&px=999 "3.gif")

In fact, it is a feature-packed solution for content lifecycle management and includes

* automated content analyses,
* page review and archiving [workflows](https://b1nary.io/docs/breeze/workflows/),
* page and space [ownership](https://b1nary.io/docs/breeze/ownership/),
* [reports](https://b1nary.io/docs/breeze/reports-notifications/) and notifications,
* bulk archiving and deletion,
* [analytics](https://b1nary.io/docs/breeze/analytics/),
* [data export](https://b1nary.io/docs/breeze/data-export/)
* and more to update outdated pages quickly and enhance collaboration.

? To anyone interested, feel free to [**give it a try**](https://marketplace.atlassian.com/apps/1227647/breeze-content-archiving-made-simple-for-confluence-cloud?hosting=cloud&tab=overview) or schedule an appointment with me for a [personal demo](https://calendly.com/adrianhuelsmann/breeze-demo).

Cheers, Adrian from B1NARY (we are the developers of Breeze)


author: Aron Gombas _Midori_
body: We're developing the Better Content Archiving app, which is despite the name is a full-blown solution to help maintaining content quality, periodical reviews, automatic notifications and such.

See: [https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=datacenter&tab=overview)

If you need this for the Cloud, please PM me and we can send you an invite.


author: Matt Reiner [K15t]
body: Here are a few suggestions:  

* <https://www.k15t.com/rock-the-docs/misc/how-to-structure-confluence-content-for-long-term-success>
* <https://www.k15t.com/rock-the-docs/misc/why-you-need-to-onboard-new-team-members-into-confluence-quickly>
* <https://www.k15t.com/rock-the-docs/videos/confluence-best-practices/creating-beautiful-confluence-pages>
* <https://www.k15t.com/rock-the-docs/videos/confluence-best-practices/how-to-better-name-your-confluence-pages>


Tags: cloud

confluence-cloud
How do I pull in a specific field from a Jira issue to Confluence?
Asked by Alex Chavira:

Looking to populate a field in confluence with a description field in a Jira release activity. Would I create a search query then reference this?


Answers:
author: Alex Chavira
body: {jira

brings up the macro so I can make the changes...


author: Jack Brickey
body: Hi [@Alex Chavira](/t5/user/viewprofilepage/user-id/4995580) , welcome to the community.

How are you wanting to present this data? If you simply want to include the field in a filter list you can use theJira macro and add in your filter to display the desired issues and include the field in the display options. With that said, I feel like you may be looking for something different? I'm thinking you may be trying to extract a specific field's value and insert it within the context of your confluence text. I am on aware of any manner of achieving that personally.


Tags: confluence-server

field

jira

link

server
"App is not responding." Draw.Io app
Asked by Cameron Loperfido:

I have guests in a space that cannot view Draw.Io diagrams added from the App store. Is this a permission issue or something deeper related to guest access?  

![image.png](/t5/image/serverpage/image-id/223582i6799B90457C88462/image-size/large?v=v2&px=999 "image.png")

Thank you!


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Cameron Loperfido](/t5/user/viewprofilepage/user-id/4837640)

It shouldn't be a permission thing, since all permissions of guests are similar to what confluence currently has for users and groups. There is not differentiation here.

I've installed draw.io on my instance and logged in as a guest and didn't encounter a problem. everything was good.

![guest confl draw.png](https://community.atlassian.com/t5/image/serverpage/image-id/223678i487872923D238787/image-size/large?v=v2&px=999 "guest confl draw.png")

Tell the user to try from a different browser, private window and clear with cache as well.

comments: author: Cameron Loperfido
body: Thank you, Alex! I found that the issue for my instance was that a group of particular guests were on a vpn with an aggressive web filter.


author: Alex Koxaras _Relational_
body: Glad to know that you've found the issue!


author: Bastian -drawio Diagrams-
body: Hi there. Our engineers have to look into it, please contact support@draw.io and we will help you out asap.

comments: author: Cameron Loperfido
body: Thank you, Bastian! I found that the issue for my instance was that a group of particular guests were on a vpn with an aggressive web filter.


Tags: cloud

confluence-cloud
Layout customisation
Asked by Tami Dubi:

Hi,

Is there a way to customize the layout of the pages and/ or add more options?

For instance, if we want to increase the middle part? or divide differently?


Answers:
author: Aron Gombas _Midori_
body: The [Refined app](https://marketplace.atlassian.com/apps/1221322/refined-for-confluence-cloud?hosting=cloud&tab=overview) (it's actually a family of apps) is a popular option to make your Confluence prettier if the built-in options are not sufficient. You may want to give this a try.

Or, you could even try other theme apps from [this list](https://marketplace.atlassian.com/addons/app/confluence/top-selling?category=Themes%20%26%20styles&hosting=cloud) (popular options are in the front).


Tags: cloud

confluence-cloud

layout
Calendar in confluence
Asked by Catalina Velez-Watson:

Hello, I am in the process of transitioning my role and leaving the company and one of the items I was responsible for was having folks' bdays on my calendar and sending invites to the team. Well, I do not want folks to lose that info and I wanted to add a calendar that the entire team can see in confluence with birthdays only.

Is that possible? Also, I leave on Nov. 4th so would like to know an answer before than. TY


Answers:
author: Sam Spencer
body: Hi [@Catalina Velez-Watson](/t5/user/viewprofilepage/user-id/4412269) ,

This is something I have investigated a few time and there are not many options for doing this with the out of the box confluence capability.

There are app that can integrated 3rd party calendars so if you had a Google or Outlook b'days calendar for example you could install an app display that calendar.

It looks like Confluence premium has a team calendar but I have not used this

comments: author: Catalina Velez-Watson
body: Thank you [@Sam Spencer](/t5/user/viewprofilepage/user-id/5066661) yeah we have come to the same solution. :( Hopefully, this is something that can be solved in the future.


Tags: cloud

confluence-cloud