youngmon/atlassian-qna huggingface dataset:
Plugin/Macro/Widget for world clock
Asked by jjensencz:

Hi Guys,

We were using a macro (iframe) for showing different times on different pages, but it no longer works. I have enabled (html-xhtml) under HTML Macros.

I was wondering if anybody here have had similar issues, and have a solution.

Thanks

J.Jensen


Answers:
author: Zak Laughton
body: Hi J.Jensen,

Sorry to hear your iframes aren't working! So we can get a better understanding of what you're seeing, I have a few questions about the issue:

* Can you still access the webpage the iframes were pulling from?
* Could you provide more detail on how the iFrames are not working? (e.g. what do you see instead of the clock? Are there any errors?)
* If there is no sensitive data, please paste the storage format of an affected page (![ellipsis](https://community.atlassian.com/t5/image/serverpage/image-id/28333iDF17EE24FBB65042/image-dimensions/26x14?v=v2 "ellipsis")\> **View Storage Format**). This will give a better idea of how the HTML macro is configured on the page.

Also, this is our Confluence iFrame documentation, which may be useful for troubleshooting: [How to put an iFrame into Confluence](https://confluence.atlassian.com/confkb/how-to-put-an-iframe-into-confluence-598837531.html).

Thanks!  
-Zak
Problem with embeded Exel file
Asked by Tom Sch?lke:

When i import an exel file in confluence, in some cases the preview of the Exel file is looking totaly wired compared to the real exel file.

as far as i understand, Confluence interpretes the Exel file the way, as if it was printed, and so in many cases it gets printed in many unsueful smal A4 sheets, so doesnt show what you see when opening the real exel file..

is there a way to fix this ?


Answers:
author: Lauren Schroeder
body: Hi Tom,

It sounds like the macro isn't displaying the same number of rows and columns that you're used to seeing when you open your spreadsheet.

You can fix this by editing two macro parameters: Last Row and Last Column

For example, if your spreadsheet has 30 rows and 20 columns, you would change Last Row to 29 and Last Column to 19 (the first row is indexed as 0).

Best,

Lauren


Tags: confluence-server

ms-excel

server
Images do not load in Firefox since Confluence 6.10.1
Asked by enqs-bb:

Hi,

After migrating our server to Atlassian Confluence 6.10.1 images are not loaded any more. Thubnails are displayed correctly, but after clicking on the thumbnail, POST request to load the full sized image returns a HTTP 403 and loading icon is displayed forever.

This issue does only occur in Firefox browser (version 61.0.1). Everything works fine with Chrome.

Same issue with any re-loaded content, e.g. calender.

Any hint how to use Confluence 6.10.1 in any browser (at least Firefox and Chrome)?

Thanks.

Kind regards,

Birger


Answers:
author: enqs-bb
body: We solved the problem caused by incorrect reverse-proxy configuration on our server.

Solution is described here:

<https://community.atlassian.com/t5/Confluence-questions/XSRF-check-failed-after-pasting-license-key-on-6-1-2/qaq-p/742478>

BR,

Birger


author: Suren Raj
body: Hi, Birger.

1. Does the issue happen on all or specific machine?
2. Does the issue persist when you access confluence from firefox private mode?
3. Try to clear the browser cache and see if the issue persist
4. Does the issue persist if you uninstall and re-install Firefox?

Looking forward to hearing from you.

Kind Regard  
Suren Raj

comments: author: enqs-bb
body: Hi Suren,

Thanks for your quick response:

1. Yes, issue happens on all our Windows and Mac machines using Firefox browser.
2. Yes, issue also happens in FF private mode.
3. Already tried this. Deleted cookies, cache, active logins, and offline-data. Issue still happens.
4. Yes, tried this today. Issue still happen.

We used Confluence before in an older version and never had these problems in any browser...

Looking forwared to hearing from you again.

Birger
I?ve got a Question about anonymus user.
Asked by Tom Sch?lke:

We use Confluence behind our firewall, and some of our Collegues, only need to read something so we embeded them as anonymus user.

this works fine as far as we can restrict the areas they can see and read (they dont get any write permission).

Now if i have an area, where i have some sides that not everyone is alowed to see, i can give read and write permissions to singele users on a side base..

i also would like to give those permisons on a side base to the anonymus user ! Is this possible ?


Answers:
author: Nic Brough -Adaptavist-
body: No.

Anonymous means "the user has not identified themselves to Confluence". You don't know who anonymous users are, so there is no way to apply different permissions to different people. You can only apply permissions to "anonymous" in general.

comments: author: Tom Sch?lke
body: Well ok.. But the same way i could handle a group, i could handle all anonymus users as a group and give permission to a single side comparable as i do it for an area..   

would be a welcome feature.


author: Tom Sch?lke
body: So i think, handling all anonymus users as a group and restricting their access to a single side would have been exactly what i wanted.


Tags: anonymous
How to import a word file into confluence without changing the formatting?
Asked by Anusha_Raju:

Hi,

While importing word files into confluence, the format of the page is not retained. Can you suggest a method of importing the word file without changing the formatting ?


Answers:
author: Zak Laughton
body: Hi Anusha!

When importing a Word document into Confluence, Confluence will do its best to match the Word document format using the capabilities of the Confluence editor. If the Word document has more advanced formatting that is not available in Confluence (e.g. formatted tables, custom text alignment, non-standard numbering) this may require manual editing to make it look how you'd like upon import.

So we can better understand the issue, could you provide more details about what formatting is not retained, along with any screenshots of the document and imported page?

Thanks!  
-Zak


Tags: import

ms-word
How can I view the history of templates created in confluence ?
Asked by Anusha_Raju:

Hi all,

I would like to know the changes made in templates in confluence. For finding the changes made in a page, we have 'Page History' . Similarly do we have an option to see the history of templates which are created in 'Global Templates and Blueprint' in confluence ?


Answers:
author: EPS Software Engineering AG
body: Hi Anusha,

As far as I know this is feature is not available in Confluence.

But with our Page Tree Creator (PTC) App the PTC Templates are based on normal Confluence pages (with the history feature, etc.). You even can combine it with Comala Workflows and get a process for your PTC Templates.

You can find the Page Tree Creator App on the Atlassian Marketplace. There you also find a link to the live examples.

Regards,  
Stephan (CEO of EPS Software Engineering AG, the vendor of the Page Tree Creator App)


Tags: history

template
How to view calendars in Evolution, Linux and OWA.
Asked by Michael Grivas:

I tried several alternatives of CalDAV in Evolution, a standard Linux email/calendar client.

Neither the standard calDAV, nor the Thunderbird link works. The ICS one works, but it offers only one-way sync.

Similarly, in Office-365, the browser version: Neither the app-based link, nor the ICS works.


Answers:
author: Zak Laughton
body: Hi Michael,

Sorry to hear the Team Calendars CalDAV linking isn't working as expected!

The first thing I'd check is if your site has a context path at the end of the base URL (e.g. [www.yoursite.com/confluence](http://www.yoursite.com/confluence)). If it does, there are some modifications that need to be made to the proxy to make the CalDAV connection (See the **Confluence context path** section of [Subscribe to and from Team Calendars](https://confluence.atlassian.com/display/TEAMCAL/Subscribe+to+and+from+Team+Calendars#SubscribetoandfromTeamCalendars-contextpath)).

Also, you can check the rest of the notes in the **Troubleshooting** section at the end of [Subscribe to and from Team Calendars](https://confluence.atlassian.com/teamcal/subscribe-to-and-from-team-calendars-273285883.html), which addresses common connectivity issues.

If neither of these solve the issue, could you provide more detail on what happens when you try to use the calendar in Office 365 and Evolution? (e.g. At what step does the failure happen? What does it look like? Is there an error message?)

Thanks!  
-Zak

comments: author: Michael Grivas
body: 1. The thunderbird link works correctly in Thunderbird, but not in Evolution
2. The ICS link works fine in Evolution, but wanted a bidirectional link.
3. The Outlook (browser) does not work because I'm behind a VPN as the note says .
4. The CalDAV URL is only a base url, nothing more : [https://confluence.bbpd.io/](https://confluence.bbpd.io/?)
5. Trying the CalDAV in Evolution, adding a calendar from the Web, it shows the following :The calendar backend servicing "Unnamed" encountered an error. The reported error was "Bad file format.".
6. Trying to add it with the option "CalDAV", in showing calendars it shows :Failed to get properties: HTTP error code 200 (OK): The server responded with an HTML page, which can mean there's an error on the server or with the client request. The used URI was: https://mgrivas@confluence.bbpd.io/
7. After adding it shows :Failed to connect calendar "CalDAV : Unnamed"
   >
   > Given URL "https://mgrivas@confluence.bbpd.io/" doesn't reference CalDAV calendar
8. Out of all solutions proposed in troubleshooting, the one that shows relative talks about not accessible confluence out of company's network. When I am back at the office, I'll try again. Although the ICS works, I suspect it may be an issue due to VPN need.


Tags: team-calendars-for-confluence
Some tickets doesn't appear on confluence page when I create from a space
Asked by Aurelie Pilette:

Hello,

1. Go to my Confluence page

2. I highlight my text

3. I create a JIRA ticket

==\> After the creation, sometimes the ticket appears and sometimes not

Do you have an idea why ?


Answers:
author: Moses Thomas
body: [@Aurelie Pilette](/t5/user/viewprofilepage/user-id/572624)How are you making the ticket appear some times ?

comments: author: Aurelie Pilette
body: I can't add a video.

I have a table, i click on my first column ==\> the ticket is created and is displayed on my page ==\> OK

When I click on the right column and I create the thicket by the same way, the ticket doesn't appear


Tags: cloud

confluence-cloud
Confluence-Cloud - No edit options for admin user
Asked by Neil Howell:

Hi Team,

I'm unsure of what has taken place in the past few days since I last made changes but I can no longer edit any of my Confluence pages. I am using the online version and have a paid subscription that is up to date and I am the Administrator and setup the site.

I can edit the Table of Contents but I am not displayed any edit options on my pages.

I am currently trying to document some app development, I will use another program in the meantime but does someone have a reason this is happening.

Regards

Neil Howell


Answers:
author: Neil Howell
body: Hi Suren Raj,

Thank you for your reply. It was affecting all pages, but I could edit the left nav so it was a bit strange.

It's working from my Mac with Chrome at home, the computer at work is running Windows 10 and Google Chrome, I'll try again in the morning when I get in.

I'll report back soon.

Neil


author: Suren Raj
body: Hi, Neil.

<br />

Please provide us the following information for us to help you:

1. Provide us your site URL
2. Let us know in which space you face this issue?

Looking forward to hearing from you.  

Kind Regard  
Suren Raj


Tags: cloud

confluence-cloud
Can't import backup Confluence export
Asked by Maxime Therasse:

Dear all ,   

An administrator of our Confluence cloud erased by mistake some pages with files attached.   

I correctly exported a backup version via Backup Manager but now I can't import this zip file via "Import Spaces".   

Anyone has an idea why ?   

Thank you in advance.  

Regards ,


Answers:
author: Shannon S
body: Maxime,

Backup manager creates site backups. These cannot be imported as a space. If you want to restore a single space from this backup you'll need to restore it to an external Confluence Server version staging instance, export the single space you want, and re-import that.

Otherwise if you restore the site backup it will overwrite the entire Confluence instance (and cannot be done if you're using Jira in conjunction with Confluence).

* [Importing Site Backups](https://confluence.atlassian.com/confcloud/create-a-site-backup-724765526.html#Createasitebackup-ImportthebackupdatatoConfluenceServer)
* [Importing a Confluence Space](https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html) \< - this article shows you how to export the space from the external site and to restore it back onto Confluence Cloud.

I hope that helps!

Let us know if you have any trouble.

Shannon


Tags: atlassian-support

cloud

confluence-cloud

export

import
"Epic Overview for Board" in Confluence
Asked by Cuong Pham:

Hello,

I'm building a confluence reporting page with links into Jira.

I'm trying to replicate the "Epic Overview for Board" , which lists all my epics, a status bar with 10/40 to indicate how many stories are remaining.

Is there a way for me to replicate this board in confluence?


Answers:
author: AnnWorley
body: Hello Cuong,

I am not aware of Jira gadget or default report that provides the Epic Overview you are describing. It sounds like you are working with the [Epic Overview - Report](https://confluence-public.aptis.info/display/ESU/Epic+Overview+-+Report). Is that correct? if so, it's provided by the vendor, APTIS, as part of the [Epic Sum Up](https://marketplace.atlassian.com/apps/1213091/epic-sum-up?hosting=cloud&tab=support) add-on for Jira Cloud.

Please let me know if you are using the add-on so I can help get the vendor's attention on your question. APTIS's contact info is on their [Atlassian Marketplace listing](https://marketplace.atlassian.com/apps/1213091/epic-sum-up?hosting=cloud&tab=support) in case you would like to email them or open a support request.

Thanks,

Ann


Tags: cloud

confluence-cloud
Adding an Admin to a space
Asked by Lauren Pryce:

One of our Admins has been removed and they are the admin to a specific space.  

We need to be able to add another Admin in as the original is no longer available.

How can we get in to add a new Admin to the space?


Answers:
author: Victor Mutambuki
body: Lauren,

Are you a space admin? If so, go to Space Tools --\> Permissions --\> Edit Permissions --\> Add the individual --\> Check all boxes.

Victor

comments: author: Lauren Pryce
body: Hi Victor,  

I am an admin but not to that specific space, the original admin has left and I need to be able to edit the space permissions without them.  

Lauren


author: Victor Mutambuki
body: Lauren,

Do you've a Confluence System Admin in your organization? If so, they can add you as an admin to the space.

<https://confluence.atlassian.com/confkb/confluence-admin-permission-levels-explained-604209420.html>

Victor


author: Lauren Pryce
body: Thank you Victor! We have been able to add a new admin to that space :)


author: Victor Mutambuki
body: Lauren,

Good to hear. Please accept as It'll help other users.

Victor


Tags: cloud

confluence-cloud
Can I turn off commenting all together?
Asked by Lauren Pryce:

We are using this as an information base only, is there a way we can turn off commenting all together?  

I don't want anyone being able to comment on each page, especially anonymously!


Answers:
author: Victor Mutambuki
body: ![Screen Shot 2018-07-30 at 7.28.24 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/28160i036DE359A832DCCD/image-dimensions/593x219?v=v2 "Screen Shot 2018-07-30 at 7.28.24 AM.png")

comments: author: Lauren Pryce
body: Thank you :)


Tags: cloud

confluence-cloud
Cloud: Any way of transitioning JIRA and auto updates Confluence?
Asked by Lillian Shibata-Salley:

Trying to do:

1. In JIRA: Transition a JIRA ticket to new state

2. In Confluence:: There is a JIRA report macro linking to that JIRA and when that JIRA is transitioned, want this change logged onto the Confluence page - on the change history or some change history indicator on that page with time and date of the date the JIRA was transitioned.

Hoping this makes sense. The BSA wants the JIRA change history reflected on Confluence. Is there any way of doing this on cloud version?

Thanks,

Lillian


Answers:
author: AnnWorley
body: Hi Lillian,

If someone in your organization can write scripts that use REST APIs then it looks like the Jira Cloud REST API has [Get status](https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-status-idOrName-get) to let you know the Jira issue status and the Confluence Cloud REST API has [Update content](https://developer.atlassian.com/cloud/confluence/rest/#api-content-id-put) to write the results to Confluence.

I don't have any sample code for this use case, but maybe someone else in the Community will contribute some, or if your team writes something, it would be great if you could post it back to this thread.

Thanks,

Ann


Tags: atl-adm

cloud

confluence-cloud

jira

jira-cloud
cannot remove space
Asked by gzgr:

I changed the confluence adminitrator and I tried to remove the space, named "common." But, space remove button did not appear at all. The previous administrator is deleted now from our confluence.


Answers:
author: Max Foerster - K15t
body: Hi,

so you already made sure that the user trying to delete the space either has the "administer space" permission in that space or is a member of "confluence-administrators" group?
Atlassian ITSM solution limitations
Asked by Muhammad Fahad:

Dear All,

Can anyone please advise me about Atlassian ITSM solution limitations?

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: The stack is generally well suited to providing ITSM functions. If you want more than that, you'll need to ask a more specific question about what you think might be missing.

comments: author: Muhammad Fahad
body: Thanks, Nic.

For Datacenter deployment, I am concerned about the following:

1- Asset management

2- Event management

3- Custom theme for self-service and confluence

Thanks


author: Nic Brough -Adaptavist-
body: Yes, the stack can handle those, with add-ons


Tags: confluence-server

jira

jira-server

jira-service-desk

jira-service-desk-server

server
How do I set up an all inclusive tax and tip to a food item?
Asked by Brenda Crossley:

We offer an all inclusive banquet menu meaning tax and tip are included in the entree price. I need to know how to seperate the items so the food is paid for and the tax is captured and the servers receive their tip on their reports. I am guessing it will show as a gratuity because it is forced. Any ideas would be very helpful. We have a lunch menu, dinner menu and specialty menu we offer so each has a different food price. Our tax rate is 8.010% and each item is grated differently. Complicated but customers love the convenience. Any help is more that greatly appreciated. Thank you


Answers:
author: Igor M.
body: Hello,

Welcome to Atlassian community, we provide technical assistance to customers using Atlassian software products, can you please clarify which product your question is in relation to? Do you require assistance in setting up your Confluence?

comments: author: Brenda Crossley
body: MibileBytes


author: Nic Brough -Adaptavist-
body: That's not an Atlassian application, so I'd suggest asking in a forum that's for that software.


Tags: confluence-server

server
Deployment issue: Confluence Data Center on AWS
Asked by Yohaan Sunny:

Hi,

Is anyone running Confluence Data Center on AWS?

I am facing several issues when deploying using the CloudFormation template available [here](https://aws.amazon.com/quickstart/architecture/confluence/).

1. Cluster nodes can't connect to synchrony nodes when SSL certificate is provided in the template deployment. If left blank, no problems.

2. EFS 'shared-home' volumes do not get mounted when providing Route53 parameters. But if Route53 parameters are left blank, they get mounted with no issues.

Both really strange problems and I hope someone could help!


Answers:
author: Yohaan Sunny
body: Please refer [this](https://community.atlassian.com/t5/Confluence-questions/URGENT-Issue-with-Collaborative-editing-with-Confluence-DC-on/qaq-p/856646) for point 1 and [this](https://community.atlassian.com/t5/Confluence-questions/AWS-Confluence-DC-not-mounting-the-EFS-shared-home-volume/qaq-p/854526#M115426) for point 2


Tags: aws

confluence-server

data-center

server
Cannot get info with page-id using REST API
Asked by hgaviyappa@vmware.com:

hgaviyappa@localhost: confluence $curl -H "Authorization: f4TqMwy7tkeJf3h3cabt5C17" -X GET "<https://confluence.eng.vmware.com/rest/api/content/129820786/property>" \| python -mjson.tool  
% Total % Received % Xferd Average Speed Time Time Time Current  
Dload Upload Total Spent Left Speed  
100 154 0 154 0 0 6364 0 --:--:-- --:--:-- --:--:-- 6416  
{  
"data": {  
"authorized": false,  
"errors": \[\],  
"successful": false,  
"valid": true  
},  
"message": "Cannot find content with id ContentId{id=129820786}",  
"statusCode": 404  
}  
(confluence) hgaviyappa@localhost: confluence $

I am sure I am using the right page-id.

My page path: [https://confluence.eng.vmware.com/display/\<space_name\>/\<header]()\>

How can i solve this issue.


Answers:
author: Zak Laughton
body: It appears you are trying to reach the Confluence Server REST API using an access token. Confluence only supports basic authentication for API requests (though we have a feature request for extended authentication functionality here: [CONFSERVER-55421](https://jira.atlassian.com/browse/CONFSERVER-55421)).

The following command should work (after inserting your username/password):

```
curl -u username:password -X GET "https://confluence.eng.vmware.com/rest/api/content/129820786/property" | python -mjson.tool
```

For more code examples, see [Confluence REST API examples](https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/).

*(As a sidenote: I assume that is a test API token in your question, but if that API token is from some public, production application, I recommend revoking/regenerating the token for security purposes, since it has been published to this public forum.)*

Thanks!  
Zak