youngmon/atlassian-qna huggingface dataset:
Offline Installer
Asked by Alan Danish:

Is there an offline installer for SourceTree 3.x available?

We are required to install and scan software on an isolated system not connected to the Network/Internet


Answers:
author: Mikael Sandberg
body: Hi [@Alan Danish](/t5/user/viewprofilepage/user-id/5105584),

Welcome to Atlassian Community!

You can find the Sourcetree enterprise installer here, <https://www.sourcetreeapp.com/enterprise>

comments: author: Paul Lebow
body: This does not work. It still asks to log into a BitBucket account.
Incorrect login credentials or method
Asked by Felix G?ller:

"Fatal: ArgumentException encountered.  
remote: Login failed due to incorrect login credentials or method.  
remote: If you are unsure of which login details or login method to use, visit:  
remote: <https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cloud/>"   

Whenever I try to clone anything from Bitbucket, i get this error in Sourcetree, even tho my login credentials are correct. I tried cloning with my account on another PC, which worked just fine. I tried deleting every file connected with Sourcetree, nothing helped. The problem only occurs on my SSD, with accounts of colleagues as well.


Answers:
author: Ben
body: G'day Felix!

Thank you for contacting Bitbucket Cloud Support.

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:  
<https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity>  
We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:  
<https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

Cheers!

- Ben (Bitbucket Cloud Support)
Something went wrong while creating your pull request from SourceTree
Asked by William Chiquito:

When I try to create a pull request from SourceTree to Bitbucket Cloud, I get the following error message: "Something went wrong Error loading source branch: ..." in the web browser.

![image1.png](https://community.atlassian.com/t5/image/serverpage/image-id/231436i37EE4DA356F02F15/image-size/large?v=v2&px=999 "image1.png")

Is it the expected behavior?

Additional Information:

* SourceTree version: 3.4.11
* Operating system: Windows 10
* Authentication configuration (using App passwords)


Answers:
author: Ob Warapond
body: I got same issue too.


author: LuisCarro
body: I have the same problem here.  
While a definitive solution arrives, I am creating the PR directly from the web.


author: Jonathan
body: I am yet to find any solution for this.

In the meantime, I initiate all my pull requests from the web.


author: Maxim Shmalovsky
body: same issue


author: Jonathan
body: Hello, I am having the same problem. did we ever find a solution for this?

comments: author: Alfredo Francisco Flores Borrego
body: same


author: Alfredo Francisco Flores Borrego
body: I think it is the url that sourcetree generates when trying to create the pull request but I don't know why or how to fix it.


author: Jonathan
body: Yes, I agree.

I tested using the two methods below to confirm.

Method 1:

1. commit and push via sourcetree app

2. create pull request via browser (bitbucket.org)

the url I got is: [https://bitbucket.org/ourcompany/testrepo/pull-requests/new?source=feature%2FISC-T007\&event_source=branch_list](https://bitbucket.org/ourcompany/testrepo/pull-requests/new?source=feature%2FISC-T007&event_source=branch_list)

Result: create pull request did NOT show error

Method 2:

1. commit via sourcetree app

2. create pull request via source app

the url I got this time is: <https://bitbucket.org/ourcompany/testrepo/pull-requests/new?source=generatyc/testrepo:5b10ff0997a4:feature/ISC-T007>

Result: create pull request showed the error

Something went wrong {#toc-hId--498274120}
------------------------------------------

Error loading source branch: ourcompany/testrepo:5b10ff0997a4:feature/ISC-T007

Does anybody know how to fix this error?

Appreciate any assistance for this case.


author: Jean-Michel Le Gu?dard
body: I've got exactly the same problem too. Hope somebody can help...


author: Fausto Dan Holguin
body: I have the same error. It never happened before with other repos. Now I set a new repo and I get this error. Any ideas are appreciated.
Question relating to SourceTree has 'in moderation' status for almost a week
Asked by Muut:

Hi, I searched around about the in-moderation flag on the forum and according to some posts from a couple of years ago it's possible for posts to get stuck in the moderation queue if they trigger a spam filter.

Is anyone able to release my post at: <https://community.atlassian.com/t5/Sourcetree-questions/How-to-completely-reset-SourceTree-and-recommended-configuration/qaq-p/2215797> ?


Answers:
author: Mikael Sandberg
body: Hi [@Muut](/t5/user/viewprofilepage/user-id/447058),

I looked at your post and moved it out of the spam filter. Sometimes the filter can trigger on included links and that is what it looks like happened in this case.

comments: author: Muut
body: Many thanks!


Tags: halp
I'm trying to clone a private repository in github, got an error
Asked by Giacomo Ferlaino:

Hello everyone, I'm having an issue with github cloning. Unfortunately I got this error everyime I try to clone :

Error: remote: Write access to repository not granted.  
fatal: unable to access '[https://github.com/JackF007/xxxxxx.git/](https://github.com/JackF007/registered.git/)': The requested URL returned error: 403

I tried to change and regenerate the auth token, delete the passwd file in the source tree and restart again. Cannot find the reason why it didn't work


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Giacomo Ferlaino](/t5/user/viewprofilepage/user-id/5102550) and welcome,

please could you check that user has read permission on that repo? Moreover, did you try to clone it from github ui?

Fabio
Trouble refreshing OAuth Token
Asked by JimOliverOnMars:

I am using SourceTree and clicking the Refresh OAuth Token.

When I do this, a webpage is opened to Localhost:34106, which (apparently) Sourcetree is supposed to be listening on but refuses (either because of a bug or the browser won't let sourcetree listen with http).

So now what?

How to I refresh the OAUTH token?


Answers:
author: Lefthandmedia
body: Nope this 'fix' does not work for me.

windows 10 SourceTree 3.4.7


author: Andrew Foster
body: I hit this issue this morning, and it turns out the issue was with Chrome rather than Sourcetree. This fixed it for me (hopefully it will for others, too):  

On the error page, open Chrome Dev Tools (F12), right-click the reload button and select "Empty cache and hard reload". Then go back to Sourcetree and try again.
How to install a SSH key?
Asked by Oleg:

I can't find a way to insert the ssh key. You can generate it (preferences/accounts/edit/generate key), but you can't use an already working key. We are talking about interacting with the GitHub of course.


Answers:
author: Oleg
body: I did not find another solution other than directly changing the contents of the files by inserting an existing key. But as it turned out, besides this, there was a problem in the settings of the token on the github.


author: Rodrigo Sarri
body: Let me try to help, if you allow me to understand your question better. If you already have a key on your computer, you can retrieve that key with the command (assuming your operating system is Linux): cat \~/.ssh/id_rsa.pub

You just need to put the generated information and go to Personal settings (top right icon) SSK Keys (left options) and Add Key, put a label (like my ssh key) and paste all the information in Key and click Add key.

If your key is a valid key, it will be accepted. If you are talking about another SSH Key, could you explain your question better, please?

comments: author: Oleg
body: Thanks a lot for your reply and trying to help.  
In my Sourcetree there are no such settings, that's the point.

But I just changed the content of the generated Sourcetree files when generating the key.


author: Rodrigo Sarri
body: Oh, I think I get it here, you don't have that image option in your Bitbucket? Are you in the Bitbucket space? Or in your repository?

![2022-12-16 094223.png](https://community.atlassian.com/t5/image/serverpage/image-id/230831i3BFBF62E610928B5/image-size/large?v=v2&px=999 "2022-12-16 094223.png")
Unable to clone Git repo
Asked by chris pavey:

I cannot clone git repository to my local drive using sourcetree. I have been added to my company git account, and have the same developer rights as other engineers.

I can view the files in the repository, but when I go to clone I get the following error;

![git.png](/t5/image/serverpage/image-id/230434i829C92608A5394CF/image-size/large?v=v2&px=999 "git.png")

When I click details I get the following output;

```
Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote git@bitbucket.org:fraserantistaticbristol/lcdc-proteus.git
Output: 
Error: fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.
```

If I copy the command and paste it in a terminal window I get the following output;

```
?$ git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote git@bitbucket.org:fraserantistaticbristol/lcdc-proteus.git
7a1011f878c4e333b3de1773a04ff0474dfd0f2e HEAD
7a1011f878c4e333b3de1773a04ff0474dfd0f2e refs/heads/master
43092faac7a28f071f0cf9d0edded6d405ec6b4c refs/tags/RevBDatapackIss1
d471b780e80f8af945982402f24c6a3aee8c7001 refs/tags/Sent_CJ_22_August
```

So I seem to have access.

Please help. :(

Update: I can clone the repo using the built in terminal in sourcetree. by running

```
git clone git@bitbucket.org:fraserantistaticbristol/lcdc-proteus.git 
```

But obviously I need this working in the GUI.


Answers:
author: chris pavey
body: Update: I have found the answer. I had too many private keys open in pagent. We have lots of test machines in the company that I am able to ssh into. So I wrote a quick batch script to load all the private keys in pagent on system startup. This apparently breaks sourcetree for some reason. I have updated the script to only open the two most regularly used. This has solved my problem.


author: Ben
body: G'day Chris!

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password over HTTPS in favour of App Passwords:  
<https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity>

<br />

We have a blog post however which explains the steps to troubleshoot this issue, please follow all of these accordingly and this should resolve the issue:  
<https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket

bitbucket-cloud

cloud
Can you disable the "Confirm discard changes?" message?
Asked by Tom Rossi:

Is there any way to disable this confirmation message?

![Screenshot 2022-12-09 at 12.33.45 PM.png](/t5/image/serverpage/image-id/229894i29B88EB7A1F9551D/image-size/large?v=v2&px=999 "Screenshot 2022-12-09 at 12.33.45 PM.png")


Answers:
author: cenkalti
body: Please implement this. It's so annoying.

comments: author: Matt Levinson
body: Yes. Please make this an option for users to disable!
Pull Requests in On Premises Azure DevOps server from Sourcetree
Asked by Kevin Lawrence:

We are in the process of moving from an old TFS version to Azure DevOps, both on Premises. I am able to clone and push from Source Tree, but I am not able to add a remote account for extended integration needed to be able to do pull requests from inside SourceTree.

I have created a PAT inside the Azure DevOps instance but when attempting to use it to create a Hosting Account I get the error "Failed to check login for user \[My user name\] API resource location \[guid\] is not registered on https://\[host name for azure devops server\]/Collection.

Host

Hosting Service: Azure DevOps

Host Url: https://\[host name for our azure devops server\]/Collection

Preferred Protocol: HTTPS

Credentials

Authentication: Person Access Token (this is the only option)

Username: \[blank\] (can't be editied)

I click the "Refresh Personal Access Token" button and then enter my user name and the PAT in place of my password, click "OK" and get the error described above.

What am I doing wrong?


Answers:
author: Konstantin
body: Hello!  
I have got same problem.  
Were you able to solve the problem?
"Insight for Confluence" plugin not showing up in the Atlassian Marketplace
Asked by Zahin Hassan:

Hello All,

I've been searching for a plugin called 'Insight for Confluence' on the Atlassian Marketplace, but I can't seem to find it.

Thanks,

Zahin


Answers:
author: Mikael Sandberg
body: Insight is now known as Assets and [here](https://marketplace.atlassian.com/apps/1216074/assets-confluence-macro?hosting=datacenter&tab=overview) is the Marketplace listing for it.

comments: author: Zahin Hassan
body: Good Morning Mikael,

Thank you very much for providing that information. I had been searching extensively for it, and your assistance is greatly appreciated!

Best,

Zahin


Tags: confluence-data-center

data-center
Custom HTML Export Doesn't Export What I Select.
Asked by keith bobick:

I am trying to export a subset of Conflu pages to html. I am an admin and export is enabled. When I go through the export process from Spaces and select the pages I want to export it does random things, but never exports what I selected. By random I mean one time I literally got nothing exported. Next time it exported some rando pages that I did not have selected. Third time it exported a butt load of pages to include the top level page of the selected set, but none of the subordinate pages. No clue how to fix this problem or what would be causing it.


Answers:
author: Vronik
body: Hi

Look at this, maybe can help you

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

Regards


Tags: confluence-data-center

confluence-server

data-center

server
renamed spaces - now 2 spaces have the same destination
Asked by Georgij Boguslawskij:

Hi guys,

I have renamed a few spaces today and one of them was called "Technik" before and was renamed to "Technik (Archiv)". I also had a space that was named "in:finity Dokumentation" and I renamed it to "Technik". Now both are called "Technik". I tried to change the name, but it changes for both.

This one is as it should NOT be:

![Mofo Technik.jpg](/t5/image/serverpage/image-id/342797i695C84E3A495670A/image-size/large?v=v2&px=999 "Mofo Technik.jpg")

This one is as it SHOULD be:

![technik as it should be.jpg](/t5/image/serverpage/image-id/342798i46750B99957BF51E/image-size/large?v=v2&px=999 "technik as it should be.jpg")

Unfortunately as I get to the space from "spaces", the wrong one is shown by default. What can I do? :(


Answers:
author: Shawn Doyle - ReleaseTEAM
body: If going to "All Spaces" and changing the name of the one you want changed, still changes both. You need Atlassian to look at your site and fix things. I've asked them to take a look.

comments: author: Georgij Boguslawskij
body: thanks!  
I also tried to move the things to a different space, "Rettungsversuch". It's empty now, too. I have no idea why and what I managed to do.

![Rettungsversuch.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342890i5F859861E46654CB/image-size/large?v=v2&px=999 "Rettungsversuch.jpg")

[This is the link to a post that SHOULD be there.](https://hades-it.atlassian.net/wiki/spaces/ID/pages/43745495)


author: Dhanush
body: Hi [@Georgij Boguslawskij](/t5/user/viewprofilepage/user-id/5572656) , I have created a support ticket on your behalf for our technical team to provide assistance. Our team will be in touch shortly, providing you with the ticket number!


author: Kristian Klima
body: Hi [@Georgij Boguslawskij](/t5/user/viewprofilepage/user-id/5572656)

Just as a sanity check... verify the space keys for both spaces and match them to the names.

Space key is your primary identifier (it cannot be changed).

(Otherwise it seems that you discovered a curious bug)

comments: author: Georgij Boguslawskij
body: that is not possible anymore. They really seem to have merged.

But that is not the awful part. I can make a new space and have no issues moving the items there. But they disappear there, too :(


author: Kristian Klima
body: Now that's utterly bizarre.


Tags: cloud

confluence-cloud

spaces
How can I sort the added sources in the scroll viewport?
Asked by Wolfgang Deininger:

Dear all,

I would like to know how to sort the contents in the scroll viewport. They appear as I have added them. But I want to change the sequence how they show up. Can you help me please?

Thank you!


Answers:
author: Kristian Klima
body: Hi [@Wolfgang Deininger](/t5/user/viewprofilepage/user-id/5572461) and welcome to the Community.

You mean this?

![2024-08-20_19-43-36.gif](https://community.atlassian.com/t5/image/serverpage/image-id/342786iEA6482C6E3D4C267/image-size/large?v=v2&px=999 "2024-08-20_19-43-36.gif")

In the Viewport's Content resources page, click Edit theme, Templates, Portal and just change the order as you please.

Same principle applies for Header and Footer items.

comments: author: Wolfgang Deininger
body: Hi Kristian,

thank you very much!!! That is the solution :)

Best regards,

Wolfgang


Tags: cloud

confluence-cloud
Certain External gadgets not being seen by confluence macro menu
Asked by Fred W:

We are using Jira Datacenter 9.12.8 and Confluence Datacenter 8.5.12.

We use a number of Jira Gadgets in our confluence to add reports to pages. The native Atlassian supplied ones seem to be working ok. But after a recent upgrade the ones by Stonikbyte and Big Picture are no longer available in the macro menu (they have been in the past), if you cut and paste one that has already been added to a page, to another page that seems to work. You just cannot seem to add new to a page. The in built sprint velocity gadget does not seem to work either, even though that is built in Atlassian.

The rest api urls / feed url that we are using are the same ones we used before and rate limiting is not an issue.


Answers:
author: Danut M _StonikByte_
body: Hi [@Fred W](/t5/user/viewprofilepage/user-id/2322244),

This is Danut from StonikByte. It might be a problem with the gadget feeds. Perhaps re-adding the feeds will resolve.

My advice is to contact our support team at support@stonikbyte.com and someone will get back to you shortly.

Thank you,

Danut Manda

comments: author: Sumair
body: Hi [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420) ,

Yes we have correct feed URL as per Confluence version setup in place.

<https://confluence.atlassian.com/conf85/registering-external-gadgets-1283360961.html>


author: Shawn Doyle - ReleaseTEAM
body: Two thoughts come to mind.

Did you verify the licenses are up to date for these addons?

Did you upgrade the addons after the Confluence upgrade?

comments: author: Sumair
body: Hi,

1. Yes licenses are up-to-date.
2. The addons were already on compatible version so we upgrade Confluence but not addons under recent version upgrade.


Tags: big-picture

confluence-server

server

stonikbyte
Confluence had problems starting up
Asked by Gustavo Cruz:

Confluence does not start, this is the error reported: "impl.schedule.caesium.JobRunnerWrapper runJob Scheduled job LaasPerformanceLoggingJobLaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse runOutcome=ABORTED,message='LaaS performance logging is turned off' ".

I have already checked the solution at CONFSERVER-55875

And the solution provided was: "The job should be removed or disabled on startup to avoid confusion, log spam and conserve resources allocated to running the job" or "Disable the "scheduledjob.desc.LaasPerformanceLoggingJob" from \> General Configuration \> Scheduled jobs"

But how do I run these two solutions via command line?

Remember that I do not have access to the interface because the Confluence application does not start


Answers:
author: Ponnappan Ganapathiya
body: .

comments: author: Gustavo Cruz
body: I couldn't see your answer.


author: Ponnappan Ganapathiya
body: I am so sorry. That is not working as expected and I am unable to delete the comment. That's why edited it.


author: Ponnappan Ganapathiya
body: *com.atlassian.confluence.plugins.confluence-scheduler-spi-8.5.12.jar*

By the way this should be the scheduler located in \<installation home\>/confluence/WEB-INF/atlassian-bundled-plugins

Remove the .jar file from this location and restart the app. This might help if the scheduler is the reason. (Copy and save the .jar file in another location for backup)

<https://developer.atlassian.com/server/confluence/job-config-module/>


Tags: confluence-unknown-hosting-type

unknown-hosting-type
Endless loop trying to insert Lucid chart
Asked by Dale Matthews:

When inserting a lucid chart into a confluence page, this pop-up appears, successfully auto-logins in another tab, and then loops me back to this popup. How do I break this loop and insert my chart?![Screen Shot 2023-02-03 at 1.41.28 PM.png](/t5/image/serverpage/image-id/238201i835B76ABAAA760E4/image-size/large?v=v2&px=999 "Screen Shot 2023-02-03 at 1.41.28 PM.png")

Log in is via Microsoft SSO for both applications

This was raised last year, but no ideas forthcoming.


Answers:
author: Nasir Hart
body: Hi Dale! I have been experiencing the same issue when using Microsoft Edge but do not get the same error when using Chrome or Safari. You can try a new browser in the meantime. Hope this helps!


Tags: cloud

confluence-cloud

lucid
Can't hide fields on confluence database
Asked by Claudia Johnston:

Hello,

Until today, the fields I have in a database would not show in my card view unless there was something inputted in the field. Now, it appears to show the field header if the field is empty. How do I fix this to show nothing again?

I tried deleting the field header names but didn't work.

Thank you


Answers:
author: Matt
body: See: <https://community.atlassian.com/t5/Jira-questions/Hide-empty-Field-from-card-layout/qaq-p/2288766>

comments: author: Claudia Johnston
body: Thanks for providing this! However, it seems like this has been a change since i've been working on this database and card layout for a few weeks and this is the first time it's happened?

Mine doesn't say 'none' but states the field names...


Tags: cloud

confluence-cloud

fields
Confluence bot slack integration - noise reduction
Asked by John McLoone:

I have a confluence page linked to a slack channel and set to only notify on comments on the page and child pages.   

My question is possibly more of a slack question but I felt I should start here to be sure.

Is there anyway to modify those notifications so that they form threads on slack rather than a separate message each time. Threads would need to contain any further comments within a short time window relating to the same page by any user.

Is this possible?


Answers:
author: Nikola Perisic
body: Hi [@John McLoone](/t5/user/viewprofilepage/user-id/5530876)

Unfortunately, the native Confluence-Slack integration doesn't currently offer the ability to automatically create threads for comments on a specific page. From: <https://marketplace.atlassian.com/search?query=confluence%20slack> there is a various options for these applications. Feel free to test them, of course if you have the time for it.


Tags: cloud

confluence-cloud

slack