youngmon/atlassian-qna huggingface dataset:
Why do I get team update emails about old updates and ones I made myself?
Asked by erik-foxcroft:

I keep getting 'your team is working on these pages--join the conversation' emails. Most of the items listed are ones I have updated myself. The first one on today's email was one last updated in May, and it is now July.

Can I limit the emails I get to only updates from other people, and only ones made since the last email?


Answers:
author: Rilwan Ahmed
body: Hi [@erik-foxcroft](/t5/user/viewprofilepage/user-id/4255248) ,

On your confluence instance, Go to Profile --\> Personal setting --\> Email. make the necessary modifications to reduce the emails.

Direct url: https://\<baseURL\>.atlassian.net/wiki/users/viewmyemailsettings.action

comments: author: erik-foxcroft
body: I have had a look through those settings. The only things I can see which might be causing this are 'Autowatch' and 'Recommended updates', but I would have hoped these would be smart enough only give me recent changes and only ones made by others.

I will try turning one of them off at a time and see what happens


author: Barbara Szczesniak
body: [@erik-foxcroft](/t5/user/viewprofilepage/user-id/4255248) I think these emails are related to this setting:

![SubscribeTo.png](https://community.atlassian.com/t5/image/serverpage/image-id/339458iCB7522DB067E7948/image-size/large?v=v2&px=999 "SubscribeTo.png")

Is this selected in your email settings? If so, clearing the checkbox should stop these emails.

comments: author: erik-foxcroft
body: It was selected, I have tried de-selecting it.

The thing is, I *want* to be notified of any edits anyone makes or new articles they add, but all I am getting at the moment is stuff about edits I made myself months ago.

If nobody has made any changes since the last email, I don't need a new one.

If you know how to achieve that I would be grateful


Tags: cloud

confluence-cloud
Changes can not be saved or publish
Asked by Arslan Anwar:

I found that there is no tool bar in the bottom where "Preview, Save, Close, or Publish" buttons are. In this case there is no other way to save the document, though all changed are saved automatically but merely as drafts that could not be published.

It has been occurring quite frequently in recent 2 weeks.

I was wondering if it is caused by the setting in one particular page or a system bug. Thank you in advance\~

It should be:

![image.png](/t5/image/serverpage/image-id/338999i89D9F46A46F2CB09/image-size/large?v=v2&px=999 "image.png")

Now:

![image.png](/t5/image/serverpage/image-id/339000i1E4043DCAB3B72A0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hans Polder
body: [@Arslan Anwar](/t5/user/viewprofilepage/user-id/5556980) ,

Welcome to the community!

Thanks for sharing the screenshots, that really helps. The first screenshot appears to be from the so-called **legacy** editor, where the buttons are at the bottom of the screen. These pages were created in the past (in Confluence DC/Server, or a long time ago in Cloud). New pages are created in the **new** editor, where the relevant buttons are on the **top** of the screen

![Screenshot 2024-07-31 072342.png](https://community.atlassian.com/t5/image/serverpage/image-id/339025iBEF4A97ED9A7ACE6/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 072342.png")

comments: author: Arslan Anwar
body: [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451)

Thanks for the timely response and thorough explanation. Now I see!

BTW, I found in this occasion, Control+S also helps (though takes a few more seconds to react).


author: Hans Polder
body: Happy to help :)

If your question has been resolved, kindly press that 'Accept answer' button - it will mark the question as Solved!


Tags: cloud

confluence-cloud

default

publish

save
Retrieving Confluence User Last Login Date with using macros
Asked by mummareddy supriya:

Could anyone please assist with the script to generate a list of Confluence users and their last login date using macros?

Any help would be appreciated.

Thanks in Advance


Answers:
author: Kristian Klima
body: Hi [@mummareddy supriya](/t5/user/viewprofilepage/user-id/5263828)

I guess this depends on what your definition of 'login' is but as an Admin, you can go to the list of users on your site where you have the **Last activity** column.

It's basically the 'last seen on DATE' data, which is the last time the user used / logged in to Confluence.

You can also export the list of users as CSV file with the Date added and the Last seen columns.


Tags: cloud

confluence-cloud
Import successful, but on the Free version I cant give anyone permission to view them?
Asked by Mostyn Lee:

I imported my old space but its not showing up.  

I see it on the list on the Space Permissions page, it has no permissions against it, and im not allowed to adjust it unless i upgrade to the paid version?  

All good if so, just need to know.   


Answers:
author: Ollie Guan
body: hI [@Mostyn Lee](/t5/user/viewprofilepage/user-id/5556973) ,

On the Free plan you get

[Permissions](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/) aren't customizable and anonymous access isn't available. Everyone who can log in to your Confluence Free instance can view, add, and edit spaces and pages.

If you migrate from Confluence Data Center to a free Confluence Cloud plan --- or if you move from a paid Confluence Cloud plan to Confluence Free --- your existing global, space, and page permissions will be retained, but anonymous access will be disabled. You won't be able to change permissions or enable anonymous access unless you upgrade to a paid plan. Read more about [permissions and restrictions in the Free plan](https://support.atlassian.com/confluence-cloud/docs/manage-permissions-in-the-free-edition-of-confluence-cloud/).

<https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/>


Tags: cloud

confluence-cloud
Confluence Home Panel (Spaces List) Missing Space
Asked by Julia R_:

On our Confluence Home page we have multiple 'Panels', one holding a 'Spaces List'. A new space was created 2 months ago which does not appear in this Spaces List although there are no Category identifiers. We have tried with multiple Categories to find if this is the problem but it appears this is not the issue.  

Is this possibly a bug that needs a look?

Thanks!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It's possible that it's a bug.

However, the Space macro can limit the spaces shown to certain criteria, I'd check that first. ![space_list.png](https://community.atlassian.com/t5/image/serverpage/image-id/338996i604061B8FC444496/image-size/large?v=v2&px=999 "space_list.png")

Then if it's not limited there, put in a support ticket.

comments: author: Julia R_
body: Thanks, [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120) , for your reply.  

We did check this and our Scope of spaces is set to 'all' so expected it to be included in the list. Thank you for confirming this for me.

I will submit a support ticket.

-Julia


Tags: cloud

confluence-cloud

panel

space
Problems linking to an anchor on the same page
Asked by Geoffrey Marnell:

I have created an anchor on a page (named **countries** ) but when I add a link on the same page to that anchor (by entering **#countries** in the **Search or paste a link** field) no link is created. The link text appears blue (as expected) but clicking it does nothing. Any ideas?

I also noticed that the anchor name did not appear as a selectable option when I went to add the link. Nor did it appear in the **Search or paste a link** field after I copied the anchor.

(I am using version1000.0.0-759d083e110f)


Answers:
author: Barbara Szczesniak
body: [@Geoffrey Marnell](/t5/user/viewprofilepage/user-id/5556928) Welcome to the community.

Just to clarify, have you published the page after creating the anchor and the link to the anchor?

If you just close the page to return to View mode, your latest changes are not included in the page displayed. But, you say that you see the blue text of the link, so that is probably not the answer.

Another option may be that the anchor name in the link does not exactly match the name in the Anchor macro. Maybe there is a space or difference in case? I generally open the Anchor macro and copy the name, which I then paste after the # in the **Search or paste link** field.

comments: author: Geoffrey Marnell
body: Thanks Barbara. I tried the copy-and-paste method (a number of times) and nothing would get pasted. Yes, the link looks like it's there, but nothing happens when I click on it. A sweet mystery!


author: Shawn Doyle - ReleaseTEAM
body: Hi [@Geoffrey Marnell](/t5/user/viewprofilepage/user-id/5556928)

I also have seen inconsistencies with anchors on the Cloud version. It usually works or at least gets you close to the anchor. I've also seen anchors not being listed in the list of recently used links.

You could submit a support ticket and I'd be glad to upvote it.

comments: author: Geoffrey Marnell
body: Thanks Shawn. I'll follow up.


Tags: cloud

confluence-cloud
Configuring Links between Confluence and Jira Service Management
Asked by allan victor galdino:

I created a space in Confluence with some pages of articles and linked this space to the Jira Service Management portal. However, when I click on a page in the portal, I am redirected to a new tab. Is there any way to configure Confluence or Jira Service Management to prevent links from opening in a new tab? I want to keep everything centralized in a single tab.


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/>


Tags: cloud

confluence-cloud

jira-service-management-cloud
Content Not transfered
Asked by vikasj:

User had an old account and had some content associated with it, but when he changed his email address the content was not transferred.

Please let me know what needs to be done to get my content put under the my current account.


Answers:
author: Trudy Claspill
body: Hello [@vikasj](/t5/user/viewprofilepage/user-id/5517092)

Welcome to the Atlassian community.

How did the user change their email address? Did they actually change their email address in their existing account, or did they set up a new account under a different email address?


Tags: cloud

confluence-cloud
Using Field Type Link in Database
Asked by Christopher Hurt:

Hi all,

I have started playing around with the Database feature in Confluence and I think it is pretty powerful. The one feature I can't figure out yet has to do with a Link Field Type. I'm linking to files in SharePoint and unfortunately in this case the whole link address is displayed rather than just the name of the document I'm linking to. In the [Database fields](https://support.atlassian.com/confluence-cloud/docs/database-fields/) documentation. It points out that there are two options for the link text. Automatic link text enabled or disabled. In my case both produce the same result (see image below). There is also a cryptic comment: *Titles may not always be clear. Consider manually editing link text for better clarity.* I don't see any way to manually edit the link text. Am I missing something?

![LinkTextIssue.png](/t5/image/serverpage/image-id/338977iDBCD17F84CC34B02/image-size/large?v=v2&px=999 "LinkTextIssue.png")


Answers:
author: John Doorty
body: I don't have an answer, but I would like to second Christopher's question; I am having a similar experience. Is there any way to manually edit the link text?


Tags: cloud

confluence-cloud

database

link
How can I bulk upload external html pages from zoomin documentation portal?
Asked by Paul Rathgeb:

We are looking to use Confluence Cloud as our exclusive document creation platform. We need to move about 2000 pages created in Zoomin's Documentation Portal into Confluence. We are able to get the docs in a large html file. How can we import these into Confluence?


Answers:
author: Kristian Klima
body: Hi [@Paul Rathgeb](/t5/user/viewprofilepage/user-id/5466412)

As far as I know, you can only import XML / CSV files that must be Confluence compatible. That's a fancy way of saying that, technically speaking, you can only import files exported from other Confluence sites.

However...

You can engineer a tool / script that would convert a Zooming XML export into something that Confluence can digest (been there, done that with a different source tool).

Maybe somebody already wrote something similar.

The success of this depends on how uniform is your Zoomin content. I've been thru a lot of migrations and NONE was perfect and EACH required a massive preparation phase followed by massive sanitation post migration phase.

For one-off migrations, the fastest way proved to be good old fashioned copy/paste method from a static HTML site (whether generated from Zendesk, MadCap Flare, or Paligo) into Confluence.

It's a lot of copy pasting for 2000 pages. But it's not as hard as it sounds. I had an intern who moved 450 pages from an old documentation site to Confluence in 6 weeks working part time. Then he spent about a month on sanity check - which you'd have to do anyway.

So at the end of the day, it's a trade-off between spending time on engineering a one-off tool or just doing it manually.

comments: author: Paul Rathgeb
body: Thanks [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) . It's not what I was hoping for, but about what I expected. I appreciate your thoughtful reply.


Tags: bulk

cloud

confluence-cloud

external

html

import
I can't interact with my page/it doesn't finish loading
Asked by Anthony Wright:

Every time I log into my Confluence instance it won't allow me to load the page or attempt to edit it. Really big blocker for me now so would appreciate an answer!


Answers:
author: Barbara Szczesniak
body: [@Anthony Wright](/t5/user/viewprofilepage/user-id/4889474) Does this happen for every page in every space in your instance? Do you get any messages indicating that you don't have permissions to edit a page?


author: Nicolas Grossi
body: [@Anthony Wright](/t5/user/viewprofilepage/user-id/4889474) Welcome Are seeing any error on console or any other place ?


Tags: cloud

confluence-cloud
How do I load StoryMap in my Atlassian OnDemand account?
Asked by Glen Yamakawa:

Our company wants to view and try StoryMap in our Atlassian OnDemand experience. I don't see it as an available add-on to activate nor have a I found a way to upload.


Answers:
author: Timothy
body: As of now, you're out of luck : <https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753>


Tags: app

story-map
Unsubscribing from Atlassian
Asked by Madhuri:

Hi,

i had subscribed for Atlassian trial and now i wish to unsubscribe from it .

can u please guide me , about how to proceed.

Thank you.


Answers:
author: Mel Paisley
body: Hi,

If you have obtained a 30-day evaluation license for a download product such as JIRA to install on your own server, then you don't need to do anything. At the end of the evaluation period if you decide not to purchase the software the license will expire and you will not be able to use JIRA until you have updated your license.

If you are evaluating Atlassian OnDemand, your evaluation will convert to a paid subscription at the end of the evaluation period and the credit card you supplied on sign up will be charged automatically (unless you've requested an Annual quote from the sales team). If you want to cancel your OnDemand evaluation, you will need to do this via [https://my.atlassian.com/](https://my.atlassian.com/.).

1. Log into [My Atlassian](https://my.atlassian.com), the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Evaluation section click "Cancel evaluation."

I hope this helps.

comments: author: Joe Clark
body: I marked this answer as the correct answer because of the importance of noting the payment liability at the end of the 30 day trial of Atlassian OnDemand.

Cheers,

Your friendly neighbourhood admin.


author: dleng
body: You mean like product 30-day trial? e.g JIRA or something like that? You don't have to unsubscribe... you could just leave it as it is and it will expire anyway.


Tags: trial
Where do I find my monthly invoice for using atlassian?
Asked by Claire Donaldson:

Our company credit card has been debited but I can't seem to find the a copy invoice on JIRA/ confluence. Where is it saved? Please can I have a detailed answer. Thanks


Answers:
author: Daniel Greitens
body: Sorry, there is no invoice behind your link.


author: Janet Albion
body: Hi Megan,

You can try to check for your invoices at <https://my.atlassian.com> . If you are unsure, contact our [Sales Team](http://www.atlassian.com/company/contact "Sales Team")

License FAQ:

<http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-6>


Tags: billing
How to associate new Atlassian ID SSO with old answers.atalassian ID?
Asked by John Werner:

Okay, so I opened up this site and it asked me for my Atlassian SSO. It then proceed to create what appears to be a new answers.attalssian account for me. Is there a way to get it associate with my old account?


Answers:
author: Tiago Comasseto
body: Hi John,

You can associate your profile at Atlassian ID to different accounts by accessing [https://id.atlassian.com](https://id.atlassian.com/,). Also, you may want to see our [FAQ](https://id.atlassian.com/about/faq), which has the answer for the most common questions.

And, in case you continue having problems linking your account, you can [contact our sales team](http://www.atlassian.com/company/contact).

Cheers

comments: author: John Werner
body: I did check at <http://id.atlassian.com> , and there is no way there to associate the ID with a different (already existing) answers account that I could find.

I also sent an to answers @atlassian.com asking to migrate / merge the two accounts. That went out a week ago and I am yet to get a reply.


author: Tiago Comasseto
body: Hi John, in this case I think the best option is contact our [sales team](http://www.atlassian.com/company/contact) directly, as they have access to administrative functions that are not available online.

Cheers


Tags: account

community
Open Source Licensing
Asked by MPal Pal:

Hi All,

I have a legal question.

My company is using the Atlassian confluence open source license. I want to know if there are legal or community aspects which prevent me from removing the "Powered by [Atlassian Confluence](http://www.atlassian.com/software/confluence) 4.2.2, the Enterprise Wiki..." text in the footer.

Thanks


Answers:
author: Jim C.
body: Hi MPal,

In section 4.6 of the [End User Agreement](http://www.atlassian.com/end-user-agreement/)it explains the attribution to Atlassian is required. This is the case with all license types (commercial, academic, open source, etc). As Nic mentioned, you can modify the text to a certain extent, like removing the name Confluence or the version number, but the "Powered by Atlassian" with a hyperlink to [www.atlassian.com](http://www.atlassian.com) must remain.

I hope this explains.


author: MPal Pal
body: Thank you both


author: Nic Brough -Adaptavist-
body: Your licence agreement explicitly stops you from removing the "Powered by xxx" and the link. You can move it around, format it differently and remove/reword a lot of the footer, but you \*must\* retain that one part of it, visible, readable and clickable.

I don't know if Atlassian may allow you to remove it for certain cases if you talk to them directly though - it's worth aasking them.


Tags: confluence

legal

licence

open-source
How to cancel JIRA free trial?
Asked by Sugi Sk:

Hi

I want to cancel my free trial.

How to cancel JIRA free trial?

Many Thanks

Sugi


Answers:
author: MJ
body: Yes you can cancel your free trail in case of an OnDemand Evaluation, information on this can be found [here](http://www.atlassian.com/licensing/ondemand#evaluatingatlassianondemand-17). Regarding the download versions of our products, you can let your evaluation license expire, these can not be cancelled.


author: Areik Khan
body: I forgot my atlassian id but i know my site address... how do i cancel the free tiral??


Tags: atlassian-support
Ad Work Flow License not Working
Asked by Azhar Ali Buttar:

We recenlty purchased Ad Hoc Work Flow Starter License for use with Confluence 5.0.1. When we enter the license key, it gives the message "Invalid License".

Our SEN is **SEN-2528231**

Please resolve the issue.

Regards,

Rahat Ali Khan

IT Manager

Ascertia  

<br />


Answers:
author: Azhar Ali Buttar
body: Thanks the issue was solved by upgrading the Adhoc work flows to v4


author: Miguel Reimer
body: Hi Rahat,

Can I ask what version of Ad hoc Workflows you are using? Only Ad hoc Workflows 3.3.5 and 4.0 support Marketplace licensing. Also, note that only version 4.0 supports Confluence 5 and up.

If you are using Ad hoc Workflows 4.0, please send an email to [support@comalatech.com](mailto:support@comalatech.com) with your license key so we can confirm if the problem is on our side or Atlassian.

Also, ensure that Confluence is also using a starter(or 10 user) license. If you are using a larger Confluence license you will need to purchase a large Ad hoc Workflows license.

Thanks.


Tags: adhoc-workflows
Install on server with other hosting accounts on
Asked by Jimi Wikman:

I am considering setting up a personal Jira+Confluence+Greenhopper+Tempo and as i have a dedicated server where I also host some websites (running cPanel on Linux) it would be nice to add the setup to that server, but I am unsure how much it would influence the hosting accounts on the server?

As I understand it Jira with it's plugins need to be installer serverwide and it can not be installed in just one account on a server (like inside one hosting account on the server)?


Answers:
author: C. Faysal
body: Hi jimi. If your cpanel supports it you could use the war files to install jira and confluence easily. Or if you're root just use the installer.Modifications must be done anyway. If you need help with that just let us know

comments: author: C. Faysal
body: i've installed many times on customers hosts with plesk.No problem. Everything works as usual


author: Jimi Wikman
body: I am root of course :)

How resource intense is Jira and Confluence and is there something I should consider in regards of system resources?


author: C. Faysal
body: hmm depends on what you're planning ;)

<https://confluence.atlassian.com/display/JIRA/JIRA+Requirements>

<https://confluence.atlassian.com/display/DOC/System+Requirements>

you could start by installing both on the same host. if you reach the point where you cross the line to a "large installation" you can safely migrate to a new host. latest examples proved it works like a charm ;)

because jira\&atlassian both bring their own JRE there are no really deep system changes made during the installation process.


author: Aaron Allen
body: I am having an issue with the following error on 1\&1
> Error: JAVA_HOME is not defined correctly.
>
We cannot execute java  
I have unzipped the jdk-7u51-linux-x64.gz in the same directory has the jira build files. What am I doing incorrectly here?


author: C. Faysal
body: did you set it in

${jira_install_dir}/atlassian-jira/WEB-INF/classes/jira-application.properties ?


author: CelsoA
body: <br />

Hi Jimi,

In fact you don't need to do any changes on your hosted accounts, but create an user for the apps.

If you want you can create an user to each application and serve them through apache mod_proxy to give a vhost to each application.

If it's your wish you can install all applications with only one user, but it's easier to manage the processes if you use different accounts.


Tags: administration

cpanel

linux

server