youngmon/atlassian-qna huggingface dataset:
Email subscription not delivered for test incident
Asked by Brian Craft:

I subscribed to my own statuspage with a working (but separate from my statuspage account) email address. I received the confirmation email to finalize my subscription as expected. However, I then posted an incident (as a test) and didn't receive any email to the confirmed address. Timeline-wise, I added the incident within 5 minutes of confirming my account and have waited roughly 30 minutes since posting the incident and still not received any email notification.

Something I'm missing on why I wouldn't receive the email notification?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Brian Craft](/t5/user/viewprofilepage/user-id/3809748) -

There could be a few things at play here, but it may be best to have us troubleshoot this in a ticket to get a better idea of what's happening. If you could open a ticket with us [here](https://support.atlassian.com/statuspage/), we'll be happy to further assist.

comments: author: Brian Craft
body: Thanks, [@Mark Campbell-Vincent](/t5/user/viewprofilepage/user-id/2365445) - I should update...it did eventually start sending as expected and has worked since. Not sure why the hold up but all is okay now. Thanks for the reply!


Tags: cloud

email
Feedback from Status Page users
Asked by Lana Galtz:

I'm looking for the best way to receive users' feedback about their experience with Status Page. For NPS and CSat we already use the Delighted platform. There are two main target audiences on Status Page:

1. **active subscribers** (we may place a code with a survey script inside the footer on the website itself)
2. **unsubscribed users** (still looking for a better option)

In order to receive feedback from unsubscribed users ( the goal is to find out why do they leave), we'd need to include a survey option in the email that unsubscribed users receive when their subscription is removed (unsubscribe confirmation). Is there a chance to implement something like that? Or maybe there is a better option available? Please advise :-)

Any ideas in regards to active users are also appreciated!


Answers:
author: Nick Coates
body: Hi Lana,

I would recommend raising this as a product [enhancement request](https://support.atlassian.com/contact/#/) so that this goes to the Atlassian PMs for Statuspage. I could see how this would be beneficial and could be something we at Broadcom may look at using if this was available.

Thanks,  
Nick

comments: author: Lana Galtz
body: sad that it's not something we can start using right now but thank you for the idea, I'll go ahead and submit this feature request.


author: Lana Galtz
body: <https://jira.atlassian.com/browse/JPOSERVER-2970>


Tags: cloud

feedback

survey
Time zone / Daylight Time Saving handling
Asked by Christian Malachowicz-Lissau:

How does Statuspage handle time zones?

My page setting is set to UTC+01:00 hour, but when I create a new scheduled maintenance at date March 31st., the start time is UTC+02:00.

Does Statuspage automatically handle the Daylight Time Saving adjustment at March 28th?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Christian Malachowicz-Lissau](/t5/user/viewprofilepage/user-id/3407876) -

Our system should automatically handle DTS adjustments. Did your maintenance start at the correct time?

comments: author: Christian Malachowicz-Lissau
body: Hi [@Mark Campbell-Vincent](/t5/user/viewprofilepage/user-id/2365445),

Thank you for your reply.

I changed my script to include DTS offset in the post request, so the scheduled maintenance start at the correct time at 8 o'clock.

```
'scheduled_for': '2021-04-01T10:00:00+02:00'
```

Best regards,

Christian Malachowicz-Lissau
How to add the footer section in Status page ?
Asked by Patrick Doherty:

Hi All,

Could someone give me guidance on how to get a footer section added to status page ? We are using a Private instance and not sure how to get this done ?

In the footer of status page, we would like to add our email address and contact details that would be visible to our users.


Answers:
author: Krystal Gabel
body: You have to have a public page to add a footer. As an example, to create fixed red footer, do the following:

1. In the Custom footer HTML window, enter

\<div class="footer"\>  
\<p\>Footer\</p\>  
\</div\>

2. In the Custom CSS window, enter

\<style\>  
.footer {  
position: fixed;  
left: 0;  
bottom: 0;  
width: 100%;  
background-color: red;  
color: white;  
text-align: center;  
}  
\</style\>

Additional customs are required to make your footer render as you want, but this should get you started on the HTML and CSS. Example from: <https://www.w3schools.com/howto/howto_css_fixed_footer.asp>


author: Nick Coates
body: Hi Patrick,

Welcome to the Atlassian Community!

You would need to add custom HTML \& CSS which is available on private plan Growth and higher. If you're on the starter plan then this isn't possible.

If you're on one of the plans that supports this, navigate to Your page -\> Customize page and email -\> Customize HTML \& CSS.

Thanks,  
Nick


Tags: cloud
How long are Audience Specific page invites good?
Asked by Laura Maguire:

I am about to send a bulk of invites via webhook to clients but we are coming up on spring break. I want to make sure when my users return, their invite messages are still good. Do the invite emails ever expire?

Thanks!


Answers:
author: Ronnie Kingston
body: Hi Laura,

There isn't any expiry to the invitation links. As long as they have access to those links and they are not removed from your subscriber list post the sending of invitation, they can still join and access your page.   


Tags: cloud
Are subscribed users to Audience Specific pages able to unsubscribe on their own?
Asked by Laura Maguire:

Is there a way for an Audience Specific subscribed user to unsubscribe to a specific group of alerts or all alerts or do they have to get in touch with our support and be deleted from that group or set of subscriptions?

Thanks


Answers:
author: Zach
body: Hey Laura,

Great question!

Yes, audience specific page access users have the ability to modify/delete their own page subscriptions. That being said, they don't have the ability to delete their own user account for the page itself - that would need to be done by a Team Member/Administrator of the page itself via the management console.

Let me know if this helps!

comments: author: Laura Maguire
body: That is very helpful! Thank you so much!


Tags: cloud
Why aren't all notifications sent to all subscribers at the same time?
Asked by sandra_drolet:

We have 2663 subscribers. During an incident they received the notification in staggered intervals, several minutes apart. I would like to know why.

Please a quick answer would be nice.

Thanks!!


Answers:
author: Zach
body: Hey Sandra,

I know that you and I had a ticket covering exactly this, but I'll post the answer here for posterity.

Statuspage can vendor hundreds to thousands of notifications at once, depending on system load at the time. Once the messages have been vendored our mail vendors will send out the notifications.

Once that message leaves our we no longer control the path of the message. We could send emails to everyone in the same office, and there would probably still be some difference in delivery times since email can sometimes take a circuitous route to finally reach its destination.

Hopefully this helps anyone else asking this question in the future!


Tags: cloud

email
How do re add user
Asked by Balasubramanian.Kn:

How do re-add user, which got deleted a week back


Answers:
author: Egor
body: Hi There,  

In order to add re-add user you have to go to admin.atlassian.com -\> Select your site -\> Users -\> Click on the three dots next to needed user -\> Show product access and add StatusPage.   

That's it, this user will have access to your org.   

Please let me know if there's anything else I can help you with.  

Best Regards,

Egor


Tags: user
Authentication options on StatusPage
Asked by Priyadarshini R Kolwalkar:

Hi,

As a current user of StatusPage, we need to start using SAML authentication. Is there a workaround to login incase on an IDP outage? Could I setup one "master" user which can login via username/password instead?

If not, what would one recommend in such a situation?

Thanks,

Priya


Answers:
author: Zach
body: Hey Priya,

While legacy Statuspage authentication does not allow for a single user to remain outside of the enforced SSO restriction, it is possible within Atlassian Access.

In the SAML setup guide for Atlassian Access there is a section titled "Before you begin" that contains some useful information on this exact topic -

Before configuring SAML single sign-on, create an Atlassian account that you can use to access your organization even if SAML has been mis-configured. This account:

* must *not* use an email address from a domain you have verified for this organization. This ensures that the account will not redirect to SAML single sign-on when you log in.
* must be given organization admin access.

So while you could always add a generic gmail address for accessing in case of emergencies, I'd suggest using a different domain that might be owned by your company that isn't claimed so that it can authenticate using Atlassian account credentials.

comments: author: Priyadarshini R Kolwalkar
body: This is helpful, thank you for your response [@Zach](/t5/user/viewprofilepage/user-id/1144054)


author: Abraham Musalem
body: Hey [@Priyadarshini R Kolwalkar](/t5/user/viewprofilepage/user-id/1480874)

Thanks for reaching out about this!

Before configuring SAML single sign-on, you can create an Atlassian account that you can use to access your organization even if SAML has been mis-configured or down.  

This account:

* must ***not*** use an email address from a domain you have verified for this organization. This ensures that the account will not redirect to SAML single sign-on when you log in.
* must be given organization admin access.

You can read more about this [here.](https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/ )

Cheers!

comments: author: Priyadarshini R Kolwalkar
body: This is helpful, thank you for your response [@Abraham Musalem](/t5/user/viewprofilepage/user-id/4050321)
Component status updated based on the incidents
Asked by Przemys?aw Koltermann:

Hi!

I have and issue that seems to be something many people before probably have struggled:  

I have an integration in opsgenine that creates statuspage incidents. Incidents are assinged to components (I use these opsgenie tags like cmp_myapp:degraded_performance). There is a possibility for multiple incidents for same component. The question is:

**Is there a way to make component change status on its own to "operational" when all the incidents are resolved, without any API interaction?**

Using the opsgenie integration I can either not update the status of a component at all (and when I close all the incidents the component will be still not operational) or it will change the status of the component to operational on first alert closed, no matter if there are other alerts(incidents) related to this component.

Kind Regards,

Przemek


Answers:
author: Ronnie Kingston
body: Hi Przemek,

We have a configuration saying "When an alert is closed in Opsgenie, Resolve the incident in Statuspage and update the component statuses according to the Opsgenie tags".

Every incident in Opsgenie will have an owner alert. When the incident is closed in Opsgenie the owner alert is also closed. This alert can be used to communicate incident statuses to Statuspage via the integration.

Having said the above, if there are multiple un-related incidents in Opsgenie impacting the same component in Statuspage, then, when you close the first incident in Opsgenie, that will close the owner alert and therefore will also mark the Statuspage component as operational even though there are other open incidents in Opsgenie.

comments: author: nico kruger
body: Can you expand on this please [@Ronnie Kingston](/t5/user/viewprofilepage/user-id/3434729) ? We are facing the exact same issue when both alert A and alert B from opsgenie is changing the component status, but then B temporarily resolves (let's say A means a database is slow, and B means a request succeeded. even though the database is still slow and 99% of all requests are failing every now and again one comes through which makes B resolve) and changes the status to operational.

Any guidance would be really helpful on this, thanks.


Tags: cloud

opsgenie
Which subscribers receive email for statuspage postmortems?
Asked by Khoi Do:

1. Which subscribers receive email for statuspage postmortems?

2. Is it all subscribers of incidents OR subscribers of components affected by the incident?

3. Is the postmortem assessable publicly on the statuspage.io website afterwards?


Answers:
author: Zach
body: Hey Khoi,

Any page subscribers/incident subscribers would be notified of the post mortem being added to the page should the option to send notifications be enabled at the time of posting the post mortem to the resolved incident.

The post mortem will be accessible to anyone with page access, or so long as the end users have access to the incident should it be on an Audience Specific page.

Let me know if this clears everything up!


Tags: cloud
Is it possible to add past Maintenance Posts ?
Asked by David Viagulasamy:

As i am started today StatusPage for our Website platform.

It would be interesting to get into StatusPage our all past historical maintenances .

Was is possible to create past Maintenance Post ?

Thanks for your insights ?

David


Answers:
author: Zach
body: Hey David,

While it isn't possible to backfill an incident, there is a possible workaround that could help.

1. Create a new maintenance and make sure the notifications are turned off so subscribers aren't confused about the maintenance notification.

* Make sure to also double-check the automation options to be sure that no tweets are posted, or notifications sent, for any of the stages of the maintenance.
* The messaging should probably be something typical for temporary testing to make it clear that it isn't a new maintenance post, and can be disregarded. This messaging can be edited later.
* I'd also suggest making the time of the maintenance to begin as soon as possible, and for the duration to be the span of 5 minutes so that the window it's on the page is narrow enough to avoid potential confusion for page viewers.

2. Once the maintenance has gone through the automation and been resolved, go into the maintenance section of the incidents portion of the management console. From here you can edit this maintenances creation/update/resolution stages times.

* You can do this by clicking on the pencil icon that appears in the top right of each update. From here you can change the dates and times on these, as well as edit the text to reflect the actual maintenance.

Let me know if this helps!

comments: author: David Viagulasamy
body: I tried this ! and it works ! :) Thank you


author: Chethan Premsingh
body: how do we post emergency maintenance posts? even withe working emergency, the post calls out its scheduled?


author: Zach
body: [@Chethan Premsingh](/t5/user/viewprofilepage/user-id/4301157) you may need to reach out to the statuspage support team for their guidance as far as best practices.

In my experience, emergency maintenance may be best posted as an incident in the case you're expecting to be immediately making changes. That being said a secheduled maintenance could be best because the 'scheduled' will only be in effect until the configured maintenance window begins, which will then move the maintenance to 'in progress'.


Tags: cloud
How do Stauspage calculate Availability
Asked by Dadapeersab Hulamani:

Hi Team,

I am looking for availability calculation in statuspage.

* How do Stauspage calculate Availability
* Whether schedule maintenance is also considered as outage or not

Thanks,  
Dada


Answers:
author: Zach
body: Hey Dada,

We have some great KB articles [here](https://support.atlassian.com/statuspage/docs/top-level-status-and-incident-impact-calculations/) on how a pages top level and incident status' are calculated, as well as [this](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/) kb that goes into more detail on how these calculations impact the uptime calendar/showcase.

The first linked KB will also answer your second question, but no, only partial outage and major outage impact the "uptime" of a given component/page.


Tags: cloud
Add Third-party Components Not Listed
Asked by Joshua Lee:

Wanted to ask if there is a way to add third-party components that are not listed. For example, CardConnect ([https://status.cardconnect.com/#)](https://status.cardconnect.com/#)?) has a statuspage on the same platform, but they are not listed - is there a way to add them to our statuspage?


Answers:
author: Abraham Musalem
body: Hey [@Joshua Lee](/t5/user/viewprofilepage/user-id/4295321) ,

Thanks for reaching out! They will need to reach out to us to get added to the third-party list since we have to do some configuration on our end! I would suggest you submit a ticket with them asking to get in touch with us so we can add them.   

Cheers!


Tags: cloud
One component, multiple groups
Asked by Basil Hendroff:

Hi! First-time poster!

At the moment, it appears that a component can only be associated with one group. It would be useful if a component could belong to multiple groups. Here's a use case scenario:

Consider three subdomains a.domain.com, b.domain.com, and c.domain.com that share a common primary link. The link is a single point of failure.

Under Statuspage, I'd define the subdomains as component groups and the link as a component associated with each group. If the link went down, I'd update the link component status to reflect this and the status of all three subdomains would automatically show as down. It doesn't appear to be possible to do this at present in Statuspage.


Answers:
author: Mark Campbell-Vincent
body: Hi [@Basil Hendroff](/t5/user/viewprofilepage/user-id/4100999) -

I can definitely see that being useful. This would cover service/component dependency for components that are dependent on multiple parent services. I've created a feature request for this. Once there is any insight on the internal ticket, I will make sure to update you here.


Tags: cloud
StatusPage cert renewal
Asked by Gurdip Sira:

Hi,

I have noticed that StatusPage (status.domain) uses a Lets Encrypt certificate. I'd like to confirm if this automatically renews?

Thanks


Answers:
author: Abraham Musalem
body: Hello [@Gurdip Sira](/t5/user/viewprofilepage/user-id/4294550) ,

We do auto-renew one month out without any intervention needed from you end!   

Regards.

comments: author: Talar Pavlovic
body: Hello community!

For completeness:

- We use [shared SAN certificates](https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/#Enabling-SSL)   
- We attempt to renew each certificate a month out from the renewal date   
- If there is a page on that certificate preventing renewal, the owner of that page is given some time to remedy the situation   
- Once the issue is remedied, the SSL will renew for all

-\> In the event the issue is not remedied, that page will be removed ***a week before the cert is due for renewal***and the renewal will be completed.  
Kind regards,  
Talar
Subscription via email DL
Asked by mallappar:

I am using the email DL to subscribe to StatusPage updates for Incident and Maintenances that are posted to StatusPage. There are nearly 300 users in the DL. But no one in the email DL is getting the email notification from the StatusPage. Just wanted to know if the email DL is supported to receive email notifications?


Answers:
author: Abraham Musalem
body: Hey [@mallappar](/t5/user/viewprofilepage/user-id/4291100) ,

Thanks for reaching out. DL's are supported but not encouraged since they can cause some problems.

* Users in the DL can hit unsubscribe, which will then unsubscribe the whole DL.
* DL's can sometimes get blocked by our email provider if there are multiple bounces.  

Please reach out to us via a [support ticket](https://support.atlassian.com/statuspage/) so we can take a look and see what's going on!  

Cheers.

comments: author: angelo.gouvis
body: Hi Atlassian Support,

In my use case, our intent was to use a company-hosted email DL so that when employees from our company want to subscribe to our own Statuspage instance, it won't cause impact to the 5,000 subscriber limit.

I understand the risks above, but if we were to set expectations internally with our employees to \*not\* use the Statuspage Unsubscribe feature, but rather our corporate email DL tools, that might be a viable workaround (but I understand there is still a risk that someone internally won't do the right thing). Worst case, if that happens, we can just re-subscribe the internal DL, correct? Thoughts?  

Also, is there a way to remove/raise the 5,000 subscriber limit?

Thanks,

Angelo Gouvis
Past Incidents
Asked by Suporte Kenoby:

Hi guys!

Is there anyway to make the past incidents not visible on the public status page?

Also, when I click on the Incidents tab there is a message of "Something went wrong" and nothing is shown besides that. I am trying to delete the example past incidents that came with the default page.


Answers:
author: Zach
body: Hey there!

That 500 error sounds no good! Could you put in a support ticket with our team so that we can take a closer look with you?

As for hiding past incidents, there isn't anything we offer within the application to do so. That being said, we do have some snippets of code available here: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/> that could help if you're needing a place to start with some custom code (if your page type supports custom code use!)

Hopefully this helps :)


Tags: cloud
Error or not on document ?
Asked by Nicolas Bauland:

In article: <https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html>

Step 1.1.2 groups names are incorrect:

For me it should be: jira-administrators and jira-software-users only.


Answers:
author: Nic Brough -Adaptavist-
body: It's correct for connecting to older versions of JIRA, I'm sure it will catch up when the last version of JIRA 6.4 goes out of support (spring 2017) and only 7 onwards is supported.


Tags: crowd-administration
Crowd using Active Directory
Asked by Bruce Ringler:

Hello,

Please move if this is in the wrong forum.

I am trying to have Atlassian Crowd to use ActiveDirectory with 'naive DN matching'

It has the box Specify the **Username** on the 'Connector' tab in the following format: `cn-adminstrator, cn=users, dc=ad, dc=acmecorp, dc=com`.

From the Server 2008, how can I tell the cn, and dc information it is asking for? dsquery and the native tools are not working,

Thanks

B


Answers:
author: Bruce Ringler
body: In Server 2008 under properties, Enable enhanced view in ADUC with 'properties', 'Attribute Editor', double check DN. This may not be available by default server 2008 install and need to be 'enabled'


Tags: active-directory
If I have no LDAP configured, is my installation still vulnerable?
Asked by michielhaisma:

*This question is in reference to Atlassian Documentation: [Crowd Security Advisory 2016-10-19](https://confluence.atlassian.com/pages/viewpage.action?pageId=856697283)*

Ask your question here...


Answers:
author: Kim Slotte
body: According to my understanding, your installation has then a quite low risk of a security breach. Only a admin are able to breach your installation by setting up some type of "invalid" LDAP that use the exploit.


Tags: cve

documentation