youngmon/atlassian-qna huggingface dataset:
Trello integration for Google Chat isn't working
Asked by tito:

I have added Trello by [@Alen](/t5/user/viewprofilepage/user-id/1884364) method as suggested via the documentation found here: <https://help.trello.com/article/1116-trello-for-google-hangouts-chat>

I've also tried by just adding the bot using Google Chat add-ons. Once added, it does NOT give me the option to authenticate to Trello so that I can continue with the configuration process. All I get is the following output when added to a room:

"Hi there! To start using this bot, please direct message me for instructions on how to connect Tello to this space."

However, there is no other option to get this going. If I [@Alen](/t5/user/viewprofilepage/user-id/1884364) again, then the following response is sent back to me:

"Hi User, it seems like you haven't authenticated with Trello yet. Please direct message me to do so."

How do I proceed at this point?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@tito](/t5/user/viewprofilepage/user-id/4313643)

Welcome to the Atlassian Community!

You can clean start by disabling/disconnecting the integration clear cache from the browser and then restart the browser and follow these guides

<https://help.trello.com/article/1116-trello-for-google-hangouts-chat>

<https://blog.trello.com/trello-for-google-hangouts-chat>

<https://trello.com/power-ups/5a8bacdee5dc961a88f84b6d/hangouts-chat>

also, try on different browser and incognito mode

And if it still wont work [ask Trello support](http://trello.com/contact) with the issue screenshot(if possible)!

comments: author: Tito Valentin
body: Thanks, I'll give this a shot


author: Abhishek Pawar
body: [@Tito Valentin](/t5/user/viewprofilepage/user-id/558699) did you resolve this issue? IF yes, how?


author: pal_electronics
body: [@Tito](/t5/user/viewprofilepage/user-id/4804581) Any chance you manage to get this sorted?


author: Felipe Annunziato
body: I have the same problem, I don't receive the direct message from the bot, has anyone managed to solve this problem?


author: Steve Wilson
body: This doesn't work - where the Authenticate link should be it gives a URL to the Help section - cannot find a way to get this to work - and yes on a Company workspace


Tags: authentication

bot
when to move a card with a task assigned to 3 people
Asked by Silvia Pineda:

When and how should we move a card to "done" when the task has to be done by 3 different people


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Silvia Pineda](/t5/user/viewprofilepage/user-id/4313425) I wouldn't recommend assigning cards to multiple members. It's best to assign the main owner of the deliverable, and if there are multiple people that need to collaborate on this deliverable, break it out into check-items and assign those items to the relevant members. Once all the check-items are complete, you would then move the card to the done list
Connect all boards to outlook calendar
Asked by Louis Grahame:

Hi

is it possible to add all boards to a single outlook calendar?

Thanks


Answers:
author: Vero Rivas
body: Hi [@Louis Grahame](/t5/user/viewprofilepage/user-id/4313376)

Look at this posts, maybe can help you

<https://help.trello.com/article/1064-using-trello-with-microsoft-outlook>

<https://trello.com/power-ups/5a1d81359fcdfd9011c0a698/cronofy>

Cheers


Tags: ms-outlook
How does a member access a document on a card
Asked by Christine Macnab:

Hi, we have 3 members on our team. When one member posted a document on a card, the other members have to request access to the document even though they are members on that card. What are we doing wrong? Thanks.


Answers:
author: Michael Pryor
body: Is the document a link to like Google Docs for example? Trello is just holding the link for you so when people click that link the service (google docs or Dropbox) has to authenticate you. If you want Trello to do all that you have to upload the actual file to Trello (export it from that other service as a pdf)


Tags: attachment

card
Project image rights
Asked by Jessica Evershed:

Hello

I am looking at starting up a project which will to upload historical documents and then ask volunteers (members of the public) to transcribe them on Trello. I have seen a similar project hosted on your site: [Curiouser and Curiouser: Medieval Deeds Project (cheshirero.blogspot.com)](http://cheshirero.blogspot.com/2017/10/medieval-deeds-project.html)

We would like to know if you will have any rights over the images we upload? The prospective images we would upload to Trello will have copyright owned by us.

Can we involve the public in this project if they sign up as members?

We would be looking at using the free version of Trello to host this service. My organisation is an agency of the Scottish Government.

Best wishes

Jessica


Answers:
author: Garrett
body: Hi Jessica,

Hm, these questions should all be covered in our Trust/Privacy documentation---I'd really recommend sharing this link with your team members that manage the security or privacy of your content:

<https://www.atlassian.com/trust>
Jira integration "An error occurred while trying to create the issue."
Asked by Tim Van Mierlo:

Trello Butler rule set to create ticket in Jira Cloud.

Unfortunally I keep getting the error "An error occurred while trying to create the issue."

What could be wrong ? Or how do I find the exact problem ?


Answers:
author: Garrett
body: Hey [@Tim Van Mierlo](/t5/user/viewprofilepage/user-id/29303)

Just following up with our solution here since we also talked over email.

When submitting a new Jira ticket through Butler, if there are any mandatory fields that must be filled out beyond the normal default, then Butler will fail to create the ticket.

Currently Butler can only submit information for the default fields in Jira. There's not a way to make Butler fill in a required custom field.

The team is looking for ways to implement that, but for now that custom field requirement for the ticket would need to be changed in Jira instead.


author: Kim Edinge
body: Hi,  

I have the same issue, "Error creating issue in jira", although I haven't changed any required fields in my project.  

This worked 2 months ago, but have stopped working when I got back from my vacation.  

How can I resolve this issue?
how to change my username?
Asked by Salwa Alshereidah:

I Want to change my username from Salwa6 Alshereidah to Salwa Alshereidah.

I want to remove the number 6 because i wrot it by accident


Answers:
author: Nic Brough -Adaptavist-
body: Go to <https://id.atlassian.com> and edit the profile (your avatar at the top right, manage account and then click on each field that you want to change.

It may take a few hours to propagate changes to some systems, so give it a while before checking if it worked


author: Kimberly
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) I've followed your direction and when I am there I can only change my name but there is no place to replace my @user. There is no place the shows my @user name anywhere so I don't see where this is accounted for. I did change my name to see if it affected it and it still shows my @user name from a long ago which I would like to shed. Any additional suggestions?

comments: author: Nic Brough -Adaptavist-
body: That sounds odd. When I go to my community account, I can change everything, but when I go to the Adaptavist one, less, because they own the domain.


author: Kimberly
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)interesting. What I discovered was if I go into one of my boards and then click on my profile image within the board I there can change it there and update the bio. But yeah no option when I tried the other way. Strange ;-)


author: Salwa Alshereidah
body: Many thanks dear Nic Brough _Adaptavist_

your Answer was very helpful.

I preciated

S. A.
Notifications not disappearing
Asked by Cabinet S4A:

Hello everyone

i don't find any solutions about notifications still present on the trello's icon ...

I've already opened every tab in the application to clear this but nothing ! What can I do ?   

I've tried to remove and install the app and still nothing ...

thx

roland

![EE19274F-9818-462E-A97F-F12A21C67003.jpeg](/t5/image/serverpage/image-id/135112i4C30F5536F398AAB/image-size/large?v=v2&px=999 "EE19274F-9818-462E-A97F-F12A21C67003.jpeg")


Answers:
author: Vero Rivas
body: Hi [@Cabinet S4A](/t5/user/viewprofilepage/user-id/4312669)

The problem is being reviewed

Look at this post

<https://community.atlassian.com/t5/Trello-questions/A-notification-won-t-disappear/qaq-p/1457811>

Cheers
Using Todoist power up in iOS app
Asked by Julie:

I can use the todoist power up on trello.com but it doesn't seem to appear in the iOS app. Does anyone know how to use it from the app please?


Answers:
author: milynnus
body: [@Julie](/t5/user/viewprofilepage/user-id/4312588)

1. Other than Power up like custom field built by Trello, most Power Up does not automatically work on Trello mobile app unless the developer make it so.
Comala - Make comment mandatory on submit
Asked by JS:

I am discovering Comala Workflows and I could'nt find how to make availble comment field mandatory on submit. Is there an easy way of doing that or do I need to add something like a mandatory parameter ?


Answers:
author: James Conway
body: Hello [@JS](/t5/user/viewprofilepage/user-id/4997135) welcome to the community!

If you are using Comala Document Management Server or Data Center, then you use a Global Configuration setting to require a comment on all transitions, see <https://wiki.comalatech.com/display/CDML/Configuration+-+Global>.

Alternatively if you want to do this only for certain states, you could use our 'Required parameters' capability. See <https://wiki.comalatech.com/display/CDML/Require+Parameters+on+State+Transitions>

If you have further questions or need specific help with your workflow, please contact our friendly Customer Success team at <https://support.comalatech.com>

Kind regards

James

comments: author: Eric Czirr
body: Looks like those links have since moved. Try:  

<https://appfire.atlassian.net/wiki/spaces/CDML/pages/649889951/Configuration+-+Global>

<https://comalatech.jira.com/wiki/spaces/CDML/pages/6832980440/Require+Parameters+on+a+state+transition>


author: Eric Czirr
body: Looks like those links have since moved. Try:  

<https://appfire.atlassian.net/wiki/spaces/CDML/pages/649889951/Configuration+-+Global>

<https://comalatech.jira.com/wiki/spaces/CDML/pages/6832980440/Require+Parameters+on+a+state+transition>


Tags: comala
Not able to access Spaces
Asked by Amandeep Cheema:

I deleted admin group and created new one .Provided global permission to the new group \& but still not able to view all spaces in confluence


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Amandeep Cheema](/t5/user/viewprofilepage/user-id/4997064) ,

global permissions are not enough to access all the spaces. You need to add the new group to each space.

<https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/>

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Cannot edit a page
Asked by Glenn Collins:

Good Morning!

Within our workspace, we have a page that is dedicated to our company roster. When I click the edit button (pencil) I am routed to a blank page instead of being routed to the editable version of our roster page.

I have had multiple users try this to verify that it is not just my account that is having the issue. I have also tried to edit multiple pages to confirm that it is not a workspace-wide issue.

All users have had this issue and only on the roster page.

I am an admin of our workspace and all users that I tested with have permissions to edit the page in question.

Any help you can provide would be greatly appreciated!

Thank you!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Glenn Collins](/t5/user/viewprofilepage/user-id/4692856) ,

this is an unconvetional behaviour so you need to request direct support to the Atlassian team in order to perform a check.

Fabio

comments: author: Glenn Collins
body: Thank you for having a look! I contacted support at the same time and I am waiting to hear back from them.


author: Benjamin
body: Hi [@Glenn Collins](/t5/user/viewprofilepage/user-id/4692856) ,

You want to contact Atlassian support on this. However, as a work around, maybe try to copy the page and see if you can edit it. If you can replace the original with the copy.

-Ben

comments: author: Glenn Collins
body: Thank you! I will try this as well but I have also contacted support on this and I am waiting to hear back from them.


Tags: cloud

confluence-cloud
Read-only Access to Confluence
Asked by Jo Newman-Bosak:

We would like to give some users Read-Only Access to our pages in Confluence. Do we need a license for each one of these users? Our current licensing is tied to Jira and we are not willing to give up any open Jira "spots" for use in Confluence.


Answers:
author: Andy Gladstone
body: [@Jo Newman-Bosak](/t5/user/viewprofilepage/user-id/4956286) if your intention is for internal users only to have read-only access to your pages, you need to have a license for each user. The alternative is to store the pages you want your users to access in a Public Space - but that would grant access to people outside your organization as well.

I will be moving your question from the Questions for Confluence collection to the Questions about Confluence collection for more visibility. (QfC is an Atlassian supported app available in the [Marketplace](https://marketplace.atlassian.com/apps/1211644/questions-for-confluence?hosting=cloud&tab=overview).)

comments: author: Jo Newman-Bosak
body: Thank you. That was what I was afraid of. These pages cannot be shared outside of our organization therefore we will need to move away from using Confluence as a document repository.


author: Bill Bailey
body: Well this is another reason for not using Cloud. If you were running the server version, you could just place your instance behind a firewall and then grant anon view rights.


author: Taylor
body: [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089) How do we do this? I was going into every single space and changing permissions and it's still allowing comments. We have server version Confluence and for maintenance need to make the entire instance read-only to all users.. can you help please?


author: Max Foerster - K15t
body: Hey [@Jo Newman-Bosak](/t5/user/viewprofilepage/user-id/4956286) ,

Unless you want all users to share one Atlassian ID, they will need individual product access to Confluence for their Atlassian ID. You can also consider making parts of your Confluence Instance publicly available if that's an option. But then you should make sure that really only the content you want to make available is publicly available.

Regarding the use of licenses, it should be no problem. I recommend looking at how you set up product access to both tools for users in the site settings. Here's some information from the docs that will also be helpful:

* [How does product access work?](https://support.atlassian.com/user-management/docs/how-does-product-access-work/)
* [Update product access settings](https://support.atlassian.com/user-management/docs/update-product-access-settings/)

You can grant the users access to Confluence only. Both products are billed individually. And you will not "give up" spots, but your license tier will increase by the number of new users. You will notice it at the latest during the next billing cycle. ?

Best, Max


Tags: cloud
Add-on comes and goes
Asked by Stian Sagevik:

Hi

We are trying to add Draw.io to our instance but it keeps coming and going. After adding the add-on it appears for a few minutes within the spaces, and then disappears. When playing around with admin-settings, adding it again etc. it re-appears, and previous drawings are still there, but then it disappears again after a few minutes.


Answers:
author: Alexis Robert
body: Hi [@Stian Sagevik](/t5/user/viewprofilepage/user-id/4885130) ,

I've had this issue before, there could be a few reasons (addon installed before with a trial that expired, addon user permissions not set properly, ...).

I would advise contacting Atlassian Support to have a better idea of the issue : <https://getsupport.atlassian.com>

I would also suggest contacting the addon editor directly and see if they can help : <https://drawio.atlassian.net/servicedesk/customer/portal/14>

Let me know if this helps,

--Alexis

comments: author: David Benson _draw_io_
body: It never something we can help with, unfortunately, only Atlassian can resolve this one.


author: Nic Brough -Adaptavist-
body: I think you may be suffering from this incident: <https://developer.status.atlassian.com/incidents/pq33r3flb2yw>


Tags: cloud

confluence-cloud

draw.io
Macro-menu language keeps changing randomly
Asked by Stian Sagevik:

Hi  
In my work instance of Confluence the language in the "macro" menu when I type "/", such as table of content, list etc. keeps changing to German, Russian-like etc. before returning back to my default English again. This has been going on for several days.  

I have a private instance where this is not an issue.


Answers:
author: Dave Mathijs
body: Hi [@Stian Sagevik](/t5/user/viewprofilepage/user-id/4885130) , welcome to the Atlassian Community!

Strange issue happening there. Have you tried to clear your browser's cache?

What is your the default language of your OS and browser?


Tags: cloud

confluence-cloud
Log4j log monitoring
Asked by Ozzy:

The Microsoft Monitoring Agent has limitations they refer to as "criteria" which must be adhered to in order for it to successfully collect logs (see <https://docs.microsoft.com/en-us/azure/azure-monitor/agents/data-sources-custom-logs>) i.e. log rotation not supported which is the default of Confluence and Jira. ( Servers are also on Azure Vm.s)

log4j in Jira and Confluence out of the box does not support the requirements (or at least I am not experienced enough to figure it out).

Is there any tools or solutions for this ? We need to collect our logs here but our workaround of "appending the contents to a single file for each day from which Microsoft Monitoring Agent is able to collect logs successfully and upload " causes too much IO in the system and causes performance problems \& crashes for jira \& confluence.

Any suggestions ? How can we send these logs to Azure shortly?

Kind regards,


Answers:
author: Nihar Kumar Dalai
body: [@Ozzy](/t5/user/viewprofilepage/user-id/4996891) Did you manage to have a solution for this ?

comments: author: Ozzy
body: Well instead of using windows, having linux servers for it kinda automatically solves the issue.. When we changed the servers we used linux this time.


author: Nihar Kumar Dalai
body: But I see that [these constraints](https://learn.microsoft.com/en-us/azure/azure-monitor/agents/data-collection-text-log?tabs=portal#prerequisites) still apply on Linux no ? Can you help withe below queries ?  

1. Which all log files are you forwarding to Log Analytics ? audit log, catalina log, custom script logs etc ?

2. Are you using File pattern or directory ? I think directory must have older log files as well..does Azure Analytics handle them fine ?

3. Are you by any chance using App Insights \& VM Insights as well ?  

Thank you in Advance !


Tags: azure

confluence-server

jira

log

log4j

monitor

server
No longer receiving email notifications for changes in Confluence
Asked by Katja Kanngiesser:

Since 28 June, I am no longer receiving notifications when something changed on pages I'm watching although I haven't changed anything in my notification settings. I am receiving a Daily Digest instead which doesn't help me at all. I would really like to receive the change notifications again. Could someone please help with this?


Answers:
author: Benjamin
body: Hi [@Katja Kanngiesser](/t5/user/viewprofilepage/user-id/4782488) ,

Your issue might be related to this ticket.

<https://jira.atlassian.com/browse/JRACLOUD-67264>

You may want to reach out to Atlassian Support to get this corrected.

Thanks,

Ben

comments: author: Katja Kanngiesser
body: Hi [@Benjamin](/t5/user/viewprofilepage/user-id/3275402),

Unfortunately, I have no chance to do that because the Contact support link (<https://support.atlassian.com/contact/#/>) won't let me. I'm only offered the option to ask the community or to view the documentation. Your help would be very much appreciated.

Thanks so much!

Katja

![Screenshot 2022-07-31 at 16.54.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/208734i2CF4497193C0EA17/image-size/large?v=v2&px=999 "Screenshot 2022-07-31 at 16.54.18.png")


author: Benjamin
body: Hi [@Katja Kanngiesser](/t5/user/viewprofilepage/user-id/4782488) ,

The reason why you are reaching this page is because the site admin can file the support ticket. If you are a site admin, you need to login as that user in order to file the ticket. If you are not, contact your site admin to file the ticket on your behalf.

You may want to also check with the admin if the notification scheme has been change recently. If it has, then this might be the issue.

-Ben


Tags: cloud

confluence-cloud
Error after adding Table from CSV macro
Asked by Jason Liu:

Hi, I found error when adding the Table from CSV macro. Does anyone can check for me?![Macro error.png](/t5/image/serverpage/image-id/208556i701A4CA3A6EBCEB6/image-size/large?v=v2&px=999 "Macro error.png")![Macro config.png](/t5/image/serverpage/image-id/208557i6A9965C6B7E5E222/image-size/large?v=v2&px=999 "Macro config.png")


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Jason Liu](/t5/user/viewprofilepage/user-id/4567629) ,

There may be issues due to the Sharepoint security policy. Please refer to our [support](https://jsd.stiltsoft.com/servicedesk/customer/portal/2), they will check the issue and try to help.


author: AAMIR ANSARI
body: Hi,

I would see 403 forbidden errors on the screen. This suggests that Confluence is not able to reach to CSV URL. I would suggest you check if there are any network issues between Confluence and the sharepoint where the CSV is hosted. Typically you would need to allow the SharePoint URL in the Allow list to allow incoming and outgoing connections and content. Please refer the below URL - <https://confluence.atlassian.com/doc/configuring-the-allowlist-381255821.html>

Thanks,

Aamir

comments: author: Jason Liu
body: Hi Aamir, We're using Confluence 7.4.17 so when I tried to check the documentation, there's nothing for this version. Is that means we couldn't do this?


Tags: confluence-server

server
JIRA Gantt chart - visualization problem/limitation
Asked by Amedeo:

Good morning,

working with Structure, I notice a limitation in issues view.

As you can see in the picture attached, I am owner of a structure and I added few issues from another structure and project (red one). I am set as User in the project of these issues and I have Edit permission in the Structure where they are managed.

In the Gantt Chart I see this icon (orange one) with the statement "Structure owner does not have permission to view this issue". How I can view the timing of these issue in my Gantt? Which permission do I have to have?

Thank you in advance.

Regards,

Amedeo![tempsnip.png](https://community.atlassian.com/t5/image/serverpage/image-id/208553iC9EA580413073147/image-size/large?v=v2&px=999 "tempsnip.png")


Answers:
author: David Niro
body: Hello [@Amedeo](/t5/user/viewprofilepage/user-id/4620610) ,

David from ALM Works here.

I've spent some time trying to recreate this scenario, but have not had any luck. Could you please contact our support team directly via email [support@almworks.com](mailto:support@almworks.com) or our customer portal [support.almworks.com](http://support.almworks.com).

We will be happy to review all of the permissions that are set up to determine the cause of the behavior you are seeing.

Best,  
David


Tags: addon-com.almworks.jira.structure

confluence-server

gantt

jira

server

structure