Searching an issue from Open QUEUE with Issue Id or assignee or reporter's ID
Asked by Arindam Roy:

The Queue section in service management has search functionality only with issue summary. I am trying to search an issue with Reporter's ID but it is not showing any search result. Even if I am trying to search with issue ID, it is not giving me any search result. Is there a way we can search an issue with either Issue ID or Reporter's ID or assignee?


Answers:
author: Arindam Roy
body: This is the screenshot of the search box I am referring to,

![Screenshot 2024-06-11 135600.png](https://community.atlassian.com/t5/image/serverpage/image-id/329088i47B88C74688298C6/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 135600.png")


author: Hannes Obweger - JXL for Jira
body: Hi [@Arindam Roy](/t5/user/viewprofilepage/user-id/5517627)

welcome to the community!

To the best of my knowledge, the search within queues is somewhat limited. It indeed appears like it might primarily (only?) be considering an issue's *summary.*

I don't know if this problem justifies additional tooling for you, but just to put it out there: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2723162).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM-specific fields - much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Plus, its sheet search considers all visible fields, including the reporter.

This is how it looks in action:

![queue-search-for-reporter.gif](https://community.atlassian.com/t5/image/serverpage/image-id/314593i744C55ACD3E9B7B6/image-size/large?v=v2&px=999 "queue-search-for-reporter.gif")

As every sheet in JXL is powered by a JQL statement or filter, you can easily model your queues as JXL sheets. It also allows cross-project queues, if that's something you'd be interested in.

Any questions just let me know,

Best,

Hannes

comments: author: Hannah Giles
body: Thanks, Hannes. Do you know how request a feature/functionality update w/ Jira Service Management? It seems that being able to search off the issue key is a reasonable request and a bit quicker than downloading the app and using the app you shared. I can use the "Open in issue navigator" and search for the key that way, but it would be so much simpler just to be able to type the ticket number into that "Search for issues" box.


author: Hannes Obweger - JXL for Jira
body: Hi [@Hannah Giles](/t5/user/viewprofilepage/user-id/5561301),

this looks like an existing feature request for the matter: <https://jira.atlassian.com/browse/JSDCLOUD-3952>. You may want to upvote/comment on the ticket and elaborate on your exact use case.

Best,

Hannes


Tags: cloud

jira-service-management

jira-service-management-cloud