youngmon/atlassian-qna huggingface dataset:
Can OG Alerts autoclose or autoack if I do these actions in NR and vice-versa?
Asked by Joanne Oliveira:

Hi Team,

I am setting up an environment with a New Relic Workflow connection with OpsGenie (Webhook) but whenever I close or ack incidents in New Relic, OG does not auto-acknowledge or auto-close on its side. The same happens the other way around.

Is there something I need to pass through the payload or some settings inside OG so that both will communicate?

thank you


Answers:
author: Nick H
body: Hi [@Joanne Oliveira](/t5/user/viewprofilepage/user-id/4983135) ,

By default, the New Relic integration will try to close an open existing Opsgenie alert based on the State:

![nr1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223434iEA272D567406B2FF/image-size/large?v=v2&px=999 "nr1.jpg")

Note that screenshot above is of the [Advanced tab](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/) which is only available on the Opsgenie Standard and Enterprise plans, or the JSM/O Premium and Enterprise plans.

So as long as New Relic is sending some sort of request to Opsgenie when the NR alerts close, you should be able to filter on that to close the corresponding Opsgenie alerts.

You can also review the [Logs tab](https://support.atlassian.com/opsgenie/docs/search-logs/) to see if your Opsgenie is receiving these requests as well.

At this time though, the New Relic integration does not have an outgoing workflow so actions taken on the Opsgenie alert cannot reflect in New Relic.

comments: author: Joanne Oliveira
body: Thanks, Nick!

That's very helpful, you are fast! :)


Tags: cloud
Can I update the createdAt field of an Opsgenie incident after its creation?
Asked by Marcelo Costa:

My actual problem is that we opened an incident a few days after the actual event. The timeline was updated wit the current date, but the incident creation date is still "wrong". I need to either change the creationAt field or be able to filter or search incidents using timeline entries.


Answers:
author: John M
body: deleted

comments: author: Marcelo Costa
body: Thank you, JM.

I will test this approach of recreating it and let you know.

What do you mean by "You can update the timestamp in the UI" ?


author: John M
body: deleted


author: Marcelo Costa
body: I cannot see an edit option on my screen:![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/223859i9B61E8D6BA0F5292/image-size/large?v=v2&px=999 "Untitled.png")


author: John M
body: Hi [@Marcelo Costa](/t5/user/viewprofilepage/user-id/4377035) ,

I'm sorry, I support both Opsgenie and Statuspage and I mistakenly answered your question for Statuspage, rather than Opsgenie. Mo my original answer (now deleted) does not apply to Opsgenie.

Unfortunately, for Opsgenie it looks like there is no way to update or change the CreatedAt field after incident creation.


Tags: cloud
Set a schedule - shift lasts a week and it starts the second Tuesday of the month
Asked by Nadia Marina Ramasawmy:

Hello.  
I need to define a rotation. It is set to start on the 2nd Tuesday of the month and it lasts a week. Then, I have nothing scheduled till next month when someone else starts

Is this feasible in opsgenie?


Answers:
author: Egor
body: Hey RAMASAWMY,   

Thanks for reaching out to Atlassian community!   

I'm afraid that such custom rotation is not possible at the moment in Opsgenie. What you can do is add an override for your schedule. ![override.png](https://community.atlassian.com/t5/image/serverpage/image-id/223514i48931625F3484DFB/image-size/large?v=v2&px=999 "override.png")  

Please also see the following article on how to set up your schedule: <https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/>  

Thank you,

Egor

comments: author: Nadia Marina Ramasawmy
body: Thank you Egor but this would not help. I could live with shifts that are one month long instead of a week. What you propose will not automatically assign the next shift to the second week of the next month. It will still have to be set manually


author: Egor
body: Hey Nadia,   
Yes, that is correct, at the moment there's no way to automate that and it has to be done manually. A monthly shift would work here as well.   

Thanks,

Egor


Tags: schedule
Do I setup multiple rosters when there are multiple people on the same shift.
Asked by Ste404:

Hi there,

I think this is pretty obvious but wanted to be sure.

If there are 5 people on a morning shift and 3 on an afternoon shift, I am basically setting up 8 rotations in the on-call schedules to cover off the times for each of the 8 people seeing they are all on call at the same time 5 rotations for the morning shift (1 per user) then 3 rotations for the afternoon shift (1 per user).

Thanks


Answers:
author: Nick H
body: Hi [@Ste404](/t5/user/viewprofilepage/user-id/4984517) ,

Since only one user can exist on-call in a rotation, multiple rotations would be needed for that user case (5 users on-call in the morning, and 3 users on-call in the afternoon).

It might look something like this:

![sched1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223253i4C1EF60B06EEDDC6/image-size/large?v=v2&px=999 "sched1.jpg")

Note you can easily clone a rotation to configure this a bit quicker by clicking the pencil icon of an existing rotation.

comments: author: Ste404
body: Bingo, that is exactly what I had in place but then as usual started doubting the way it looked... the cloning is perfect.

Now to sort out my holiday problems (a different post).

Cheers.


author: Yugandhar Mocherla
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) we created the schedule the same way you suggested. We have created an Automation rule to assign the issues in JSM automatically to the on-call responder as per the On-call schedule.

The issues are always assigned to only one agent every time. Even though there is another participant in another rotation.

3-users in 9AM to 5PM on-call and created 3 rotations but issues are assigning alwasy to the one user.


author: Ste404
body: Can you assign it to them based on Workload, can you put a screenshot in of how you are assigning the user in the automation


author: Yugandhar Mocherla
body: ![Automation Rule - On-call-Responder.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/288720i43564E2FD559A25C/image-size/large?v=v2&px=999 "Automation Rule - On-call-Responder.JPG")


author: Yugandhar Mocherla
body: Please find the automation rule. If we select balanced workload, then we need to define the custom user list based on the shift rotation.


Tags: cloud
How to handle user holidays in Opsgenie
Asked by Ste404:

Hi there,

How do you handle a holiday for a user in the on call schedule.

User 4 is taking Thursday and Friday off. There is no override for them as there are three other people on call who will cover those two days. User 4 is going to do Saturday and Sunday and User 3 is taking Saturday and Sunday off.

Not sure how you handle this with a scheduled on-call roster. I was looking at the overrides but it seems someone has to take the time slot you can't just blank it out for someone.

Thanks


Answers:
author: Nick H
body: Hi [@Ste404](/t5/user/viewprofilepage/user-id/4984517) ,

There is an option to add No-one into an override which leaves the on-call blank - if that is what you need for on Thursday and Friday:

![sched2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223254iDBC4B77505196B4C/image-size/large?v=v2&px=999 "sched2.jpg")

![sched3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223255i64968EA3F20DC244/image-size/large?v=v2&px=999 "sched3.jpg")

But if you need multiple users to cover the on-call for Thursday / Friday (or another shift), you may want to add a few one-off rotations that only cover those days - since only one user can exist on-call in a rotation.

comments: author: Ste404
body: got it thanks, that works out fine. I had an override in when people were actually swapping their shifts and that is effective, but I just needed to basically wipe out a rotation for a person for a couple of days. Adding that in works well, showing the dash in the final schedule is perfect.


Tags: cloud
How can I re-page the on-call if an alert is not closed in an hour
Asked by John Alan:

Alerts come to our team and run thru an escalation path that includes leadership. If an alert is ACK'd but not CLOSED in an hour I'd like to re-page the on-call person who ACK'd it.

Currently, it keeps skipping the on-call as "ACK'd/SEEN".


Answers:
author: Nick H
body: Hi [@John Alan](/t5/user/viewprofilepage/user-id/5065167) ,

Closest thing to that functionality would be to repeat the escalation, and revert the ack'd / seen states when it repeats:

![esc1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/222970i3468517B23D1711E/image-size/large?v=v2&px=999 "esc1.jpg")

Note that the repeat functionality of an [escalation](https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/) is NOT included in the Free and Essentials plans.

Otherwise, you could also consider a [notification policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) that auto-restarts notifications, but these are also NOT included in the Free and Essentials plans.

It wouldn't make sense to have both an escalation repeat and a notification policy auto-restart, so we typically only recommend using one since they are similar in functionality.

We do have a feature request to avoid the "seen" state, and continue notifying users which you can follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-711>

comments: author: John Alan
body: Really appreciate the quick response. I used my personal free account to make the ask but the issue is within our corporate instance.

The \`Notification Policy\` did exactly what we needed. It re-calls the on-call at one hour and then me at 75 minutes if any alert has not been closed (even if ACKd) by then.

Perfect! My thanks!


Tags: cloud
Custom Notification for Surge in Alerts
Asked by Patrick Kerwick:

My team is interested in monitoring our incoming OpsGenie alerts for any surges in a short period of time. Typically when we have an outage or issues with our services, we receive a large number of similar alerts from different customers in a brief period of time, typically just a few minutes.

I'm looking for a method to send a notification email to the team when the number of alerts received within let's say a 10-minute window exceeds a certain number, such as 20. The alerts are also individually passed to Jira as new issues. Any ideas on how that can be accomplished in Jira or OpsGenie?

I'm new to OpsGenie and appreciate any help!


Answers:
author: John M
body: Hi Patrick,

We do have a feature that works like that in [notification policies](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) (shown below) however it relies on the [deduplication count](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/). So, for this to work the way you want, you would need to have all of the different sources of these alerts send their payloads with a common [alias](https://support.atlassian.com/opsgenie/docs/alert-fields/).

In addition, all of the alerts need to be assigned to the same team for this to work, as notification policies is a team-based feature.

![2022-10-28_15-39-59.png](https://community.atlassian.com/t5/image/serverpage/image-id/223160i203ECBD5B331C42C/image-size/large?v=v2&px=999 "2022-10-28_15-39-59.png")


Tags: alert

cloud

jira

notification
How to uninstall OpsGenie
Asked by Art Landrey:

We tried the OpsGenie addon app, and do not need it for right now and need to uninstall it to turn off all alerting.

Thanks


Answers:
author: Kerli Loopman
body: Found similar subject here: [Solved: How to disable alerts to be created in Opsgenie wh... (atlassian.com)](https://community.atlassian.com/t5/Opsgenie-questions/How-to-disable-alerts-to-be-created-in-Opsgenie-when-a-ticket-is/qaq-p/1476354)


author: Alex Koxaras _Relational_
body: Hi [@Art Landrey](/t5/user/viewprofilepage/user-id/295928)

If you don't want to use opsgenie you have to cancel your subscription to it:

* Go to settings \> Subscription \> Cancel

The above will convert your plan to free.
> If you wish to permanently delete your Opsgenie data, select **Delete Account** . This will permanently remove all of your account information, and you will no longer have access to your Opsgenie account. It may take up to two days for the account to be deleted entirely.

<https://www.atlassian.com/licensing/opsgenie#managing-my-opsgenie-account>

comments: author: Art Landrey
body: Thanks! [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)


Tags: cloud
Alert time ignoring when integration assigned to the specific team
Asked by sergii_yelenski:

I created New Relic integration and assigned it to the specific team.

![image.png](/t5/image/serverpage/image-id/222866i8FCC17D1269F61ED/image-size/large?v=v2&px=999 "image.png")

Then I created global alert policy and specified alert time to receive alerts during working hours.

![image.png](/t5/image/serverpage/image-id/222867i62470C8685E0BADA/image-size/large?v=v2&px=999 "image.png")

But with the current settings my team continue receiving alerts during non-working hours.

When I deleting assigned team from the integration settings and adding it as responder team in the alert policy, all works as expected.

Is that a normal behaviour?


Answers:
author: Nick H
body: Hi [@sergii_yelenski](/t5/user/viewprofilepage/user-id/5064778) ,

Alert policies cannot control the creation of an alert based on the time. They are used to modify an alert such as increase the priority, add tags, add responders, etc.

Closest thing to this behavior would be to configure a [notification policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) under your team instead. These can delay / suppress alerts during the times you shared in your previous screenshot. They also have functionality to auto-close alerts if that is desired as well.

comments: author: sergii_yelenski
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930),

Thank you for your answer! I've tried to configure notification policies instead and now it works like a charm.


Tags: cloud
Does giving Admin read only rights allow them to see API keys in the integrations.
Asked by Gail Marik:

We have an opsgenie global Incident Managment role and would like to give them Admin readonly rights so then can view teams and diagnose alert failures based on team configurations. However we don't want them to be able to API keys. I need a clearer understanding of what Admin readonly rights allow.


Answers:
author: Muhammad Zeeshan
body: Hey Gail,

Read only Admins are not allowed to access API Keys in your account (both from an integration and your API Key management page). They can only get the API Keys of any Team-based integration of a Team that they are an admin of.

Hope that helps answer your query.

Best,

comments: author: Gail Marik
body: Thank you for your response. We were able to confirm that by doing some testing.


Tags: administration

cloud
OpsGenie domain ownership
Asked by Zekai Huang:

Hi,

Our org started using JIRA service management recently and now trying to use OpsGenie as well. The domain name for OpsGenie is already claimed and we are able to use it. But no one seems to know who claimed it or has access to the OpsGenie admin portal, not even the original admin who signed up for JIRA.

Should they be the same admin? If not, how can we find it out. Thank you.


Answers:
author: Nick H
body: Hi [@Zekai Huang](/t5/user/viewprofilepage/user-id/5051878) ,

You may want to open a ticket with our support team here: <https://support.atlassian.com/opsgenie/>

Not sure if this is an Opsgenie or JSM query, but we can review the ticket and transfer it if needed.

comments: author: Zekai Huang
body: Thank you. It's created and the ID is OGSP-XXXXX .


author: Nick H
body: Thanks [@Zekai Huang](/t5/user/viewprofilepage/user-id/5051878) . We'll look into that. In the meantime, I removed the ticket number and link in your last response.

I can confirm it has been received. Someone will reach out soon.


Tags: cloud
Is possible to integrate Opsgenie with Alicloud?
Asked by T.N. Chakravarthy:

Hello Team, Is anyone integrated Opsgenie with Alicloud? if yes, pls share the steps.


Answers:
author: Howard Nedd
body: Hi [@T.N. Chakravarthy](/t5/user/viewprofilepage/user-id/5063233) ,

Have you tried to integrate via the API integration option?

<br />

Opsgenie Web API allows you to interact and integrate with Opsgenie from any source using its RESTful architecture. You may refer [here](https://docs.opsgenie.com/docs/dashboard/rest-api) for our API dashboard and detailed documentation for each of Alert, User, Group, Team, Escalation, Schedule, Schedule Override, Forwarding Rule, Heartbeat, Integration and Policy APIs.

Regards,  
Howard

comments: author: T.N. Chakravarthy
body: Thanks, Howard, will try with web API and post the update here.


author: Nick H
body: Hi [@T.N. Chakravarthy](/t5/user/viewprofilepage/user-id/5063233) ,

Along with what [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) suggested, some customers will leverage an [Email integration](https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/) if your external system can send emails to Opsgenie. Either alternative is what most customers will use though if Opsgenie does not offer a prebuilt integration.

comments: author: T.N. Chakravarthy
body: Thanks for your resonce. will go through the possibilities and share the post here.


Tags: cloud
I am receiving a message to contact support
Asked by Piotr Pladzyk:

I have received this message. I think I had to renew the license so I did but now I need to contact support. The problem is that I can't find the option to contact them...

![Screenshot 2022-03-14 at 20.10.57.png](/t5/image/serverpage/image-id/188078i4E9368B94EEC547C/image-size/large?v=v2&px=999 "Screenshot 2022-03-14 at 20.10.57.png")

Please help :)


Answers:
author: Bastian Stehmann
body: Hi [@Piotr Pladzyk](/t5/user/viewprofilepage/user-id/4201619) ,

If you need to contact the support, you can do so at <https://support.atlassian.com/contact>
OpsGenie>Slack Integration
Asked by Cat Ward:

I'm setting up integration. We have a few Opsgenie\>Slack integrations. One is "default" - no team specific. That's where our alerts go to.

I'm setting one up just for our team. Now when alerts come in - they go to both channels. How can I get them to go to just the channel that shows "assigned to team" - with our team in it?


Answers:
author: Nick H
body: Hi [@Cat Ward](/t5/user/viewprofilepage/user-id/4089992) ,

Global Slack integrations - meaning the integration is assigned to \[No Team\] - can apply to ALL alerts created in your Opsgenie.

Team Slack integrations will only apply to alerts sent to the same team.

If you want the global Slack integration to only trigger when a team is not assigned to the alert, you would want to configure some filter like this in the Slack integration:

![slack1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/222720i4410BA04FF7D27FF/image-size/large?v=v2&px=999 "slack1.jpg")

comments: author: Cat Ward
body: I think I'm going to have to look elsewhere. Seems even though I have the integration set to go to my team, to a specific channel, it's going to both channels. But, thank you.


author: Nick H
body: Hi [@Cat Ward](/t5/user/viewprofilepage/user-id/4089992) ,

That's realistically by design. Again - global Slack integrations will review ALL alerts in your Opsgenie because there is no team assigned the alert. Slack integrations assigned to a team will trigger only for the alerts sent to the same team.

What exactly is the use case? Do you not want to alerts sending to this specific team to trigger the global default Slack integration?


author: Cat Ward
body: I have our team assigned to the alert. But the alert is going to the "no team" channel, as well as the "infra team" assigned channel.

Our "use case" is NagiosXI integration with Opsgenie using OEC.


author: Nick H
body: Ok, well the reason the alert is sending to both Slack channels can be reviewed in my previous responses.

I also included a workaround to avoid the team alert from sending to the default / global Slack integration.


author: Cat Ward
body: I also included a workaround to avoid the team alert from sending to the default / global Slack integration.

What was that?\^\^


author: Nick H
body: Hi [@Cat Ward](/t5/user/viewprofilepage/user-id/4089992) ,

My first response should outline how you can have the team alerts only go to the team-Slack channel, and avoid them from going to the global-Slack channel.


author: Cat Ward
body: Correct me if I'm wrong, but your first response has me modifying the global-Slack channel, no?


author: Nick H
body: That's correct. The issue *seems* like you do **not** want the team's alerts sending to the global Slack integration/channel - so you need to add some sort of filter in the global Slack integration to avoid this.


Tags: cloud
How to set up bamboo build
Asked by ???:

I want to directly generate and deploy a build file through a script in bamboo, but I don't know how.  
The build file is created by entering the command jar cvf timflace-web.war \* using cmd.exe on the local PC.

I would like to know how to save the generated file in Artifacts.


Answers:
author: Eduardo Alvarenga
body: Hello [@???](/t5/user/viewprofilepage/user-id/4815180),

Welcome to **Atlassian Community**!

You need to create an artifact definition within your Plan to make it consider the generated file:

* [Configuring a job's build artifacts](https://confluence.atlassian.com/bamboo/configuring-a-job-s-build-artifacts-289277071.html)

Regards,

Eduardo Alvarenga  
Atlassian Support APAC
Bamboo Update
Asked by Vaibhav Dingreja:

We are currently using Bamboo 7.1.3 what is the new latest support version and is the update to that version a direct path or we need to upgrade to intermediate version before that? Also what jdk and jdbc is used by that new version.


Answers:
author: Eduardo Alvarenga
body: Hello [@Vaibhav Dingreja](/t5/user/viewprofilepage/user-id/4814364), Welcome to **Atlassian Community**!

You can upgrade Bamboo directly from 7.1.3 to the latest release. No intermediate updates are necessary.

Please check the Bamboo upgrade guide for instructions:

* [Bamboo Upgrade Guide](https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html)

You can find the list of supported JDKs on the following link:

* [Supported Platforms \| Bamboo](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html)

Regards,

Eduardo Alvarenga  
Atlassian Support APAC

comments: author: Vaibhav Dingreja
body: Hi Eduardo,

What is the latest long term support version of bamboo 8.1.3? and thanks for the previous answer.


author: Eduardo Alvarenga
body: Hello [@Vaibhav Dingreja](/t5/user/viewprofilepage/user-id/4814364)

Bamboo has no LTS releases so far. According to the [Atlassian Support End of Life Policy](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html), Bamboo 8.1 has an EOL date: 14 December 2023.

As a good practice at Atlassian Community, we advise you to accept the answer in case they suit you good. This helps the whole community get to answers faster.

Kind Regards,

Eduardo Alvarenga  
Atlassian Support


author: Vaibhav Dingreja
body: Hi Team, can someone help me with the new feature release page of bamboo. We are upgrading from 7.1.3 to 8.1.