Character Limit Issue in JSM Free Text Multiline Field
Asked by Brian Kirwa:

Hello everyone,

I'm facing an issue with a Paragraph/Free Text multiline field in Jira Service Management. It should allow up to 32,767 characters, but I'm encountering a validation error when using longer text, even though shorter text works without issue.

Here's what I've tested:

* The field works fine with short text.
* It fails validation when I try to input more characters, but I can't pinpoint where the limitation lies.
* The automation is designed to create a page with custom field's information on Confluence Cloud

Has anyone else experienced similar issues? Are there any known constraints or settings that I might need to adjust? Any insights would be greatly appreciated!

Thank you!


Answers:
author: Brian Kirwa
body: I managed to fix how links are displayed by applying htmlEncode to each value. However, the issue arises when trying to access these links---they generate random errors such as 'Bad URL' with a reference number like: xhk_h73zlMZKkFUCF8PAaQ. The link being accessed isn't the same as the one originally pasted


author: Brian Kirwa
body: Realized cannot upload a video: Shared on this free files.fm- [2024-09-20_00-17-27.mp4](https://files.fm/u/9ssraury8u)   

<br />


author: Brian Kirwa
body: Hi [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532) ,

I wanted to clarify that the issue occurs in both scenarios, regardless of the presence of hyperlinks. When I use short text with hyperlinks, it works fine as long as it doesn't exceed a certain length. However, when I input long text---whether it contains hyperlinks or is purely text---it fails to validate.

comments: author: Josh Costella
body: Is the field set as plain text or RTF?


author: Brian Kirwa
body: ![2024-09-19_23-56-01.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348258i73B0BD6CECFAC419/image-size/large?v=v2&px=999 "2024-09-19_23-56-01.jpg")![2024-09-19_23-55-29.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348259i1C7B5C16847FE30C/image-size/large?v=v2&px=999 "2024-09-19_23-55-29.jpg")


author: Brian Kirwa
body: [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532) - I've shared the screenshot


author: Josh Costella
body: Also, this is going to probably sound weird, but if you have Confluence, paste the text you intend to put in the field into a blank page, then copy and paste that text from the page into the field and try again.


author: Josh Costella
body: Can you view the settings outlined here: <https://community.atlassian.com/t5/Jira-Service-Management/Re-enable-rich-text-formatting/qaq-p/2687678/comment-id/168813#M168813>


author: Brian Kirwa
body: It was already in the Wiki Style Renderer![2024-09-20_00-07-44.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348263i51FA03FF75E7230B/image-size/large?v=v2&px=999 "2024-09-20_00-07-44.jpg")


author: Brian Kirwa
body: [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532) I've tried the weird copy paste but still brings an Error. Here's the video


author: Josh Costella
body: I'm not sure at this point. It seems like it could be a bug. I requested Atlassian Support to check this out. Someone should reach out in the next day or so.


author: Josh Costella
body: Hi [@Brian Kirwa](/t5/user/viewprofilepage/user-id/4974696)

Is there any pasted content in the field when you are experiencing this? Any hyperlinks or non-text content?


Tags: cloud

confluence-cloud

jira-service-management

jira-service-management-cloud