youngmon/atlassian-qna huggingface dataset:
Limitation of 25mb size
Asked by Khammampati Surendra:

how to handle the migration when file size exceeds the 25mb?

How we can export using confluence rest calls-using yaml or python?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Khammampati Surendra](/t5/user/viewprofilepage/user-id/5444225) ,

what file exceeds 25mb? Export file? Are you migration from cloud to data center? If so, please take a look to the following article <https://confluence.atlassian.com/doc/migrate-from-confluence-cloud-to-data-center-298979321.html>

Fabio

comments: author: Khammampati Surendra
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

Thank you for reacting!

Yes Export file.Migration between two data centers like one instance(data center) to another instance(data center)


author: Fabio Racobaldo _Herzum_
body: Hey [@Khammampati Surendra](/t5/user/viewprofilepage/user-id/5444225) ,

if you need to merge two data center intances, my suggestion is to follow this guide <https://confluence.atlassian.com/adminjiraserver/merging-jira-instances-1167739611.html>

Fabio


author: Khammampati Surendra
body: Hey [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

I need For **confluence datacenter migration.**


author: Fabio Racobaldo _Herzum_
body: sorry for the confusion[@Khammampati Surendra](/t5/user/viewprofilepage/user-id/5444225)

You need to perform a full export from the source instance and perform space by space import into the target one.

This thread could help you on that <https://community.atlassian.com/t5/Confluence-questions/Merging-two-confluence-instances/qaq-p/180999>

Fabio


author: Khammampati Surendra
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)

thank you it is really helpful

but i need exaclty this one

Can you provide insights or recommendations on migrating from one Confluence instance(data-center) to another, data-center including any available third-party tools, best practices for handling large space migrations, and strategies for partial migrations?

And

How to export if file exceeds the 25mb limit what to do then?

**PLEASE HELP ME ON THIS**


author: Fabio Racobaldo _Herzum_
body: Hey [@Khammampati Surendra](/t5/user/viewprofilepage/user-id/5444225) ,

about app, you need to install all the apps form the source to the target instance (impacts depend form the app itself and my suggestion is to contact app supplier for any doubts).

On a data center, for my knowledge, there is no limitation on xml full export.

BTW, my suggestion is to try the merge operation in a test environment first.

Fabio


Tags: confluence-data-center

data-center

migration
How to get space name , categories , key and space admin
Asked by Krithica G (EXTERNAL):

How to get space name , categories , key and space admin


Answers:
author: Nikola Perisic
body: Hello [@Krithica G (EXTERNAL)](/t5/user/viewprofilepage/user-id/5287267)

From the documentation: <https://developer.atlassian.com/server/confluence/cql-field-reference/#space> it states:

Advanced Search Through CQL {#toc-hId--383695736}
-------------------------------------------------

Confluence's REST API provides an [advanced search](https://developer.atlassian.com/server/confluence/advanced-searching-using-cql) that lets you use structured queries to search for content within Confluence. Your search results will take the same form as the Content model returned by the Content REST API.


Tags: confluence-data-center

confluence-server

data-center

server
What's Atlassian's third party cookie deprecation plan?
Asked by Sarah Lorrain-Smith:

In using Safari, I noticed some images weren't displaying correctly. After moving to Chrome, I was having the same issue until I enabled third party cookies. As third party apps and cross-site authentication both seem to rely on third party cookies for some functionality, how is Atlassian planning to mitigate this after Chrome turns these off?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Sarah Lorrain-Smith](/t5/user/viewprofilepage/user-id/5429885) !

From the article: <https://community.atlassian.com/t5/Trello-questions/Third-Party-Cookies-Chrome-Phaseout/qaq-p/2559276> where there was the similar question but for Trello.

Best option is to go to the Atlassian Developer Community and ask this question there.


Tags: cloud

confluence-cloud

cookie

jira
How do I change another user to admin? Is there any support available?
Asked by Andy Caruso:

I'd like to transfer admin privileges to someone else in my organization, using an account of someone who left the organization. There's no options for admin panel at the top level.

There's also no ability to delete my organization and start again since it seems like there are products still listed as active even though in each product page they are shown as disabled.

The other question is about support: this issue involves PII and other org data which I would not like to share in a forum setting, is there any other support channel that I can use? I would really like to use Jira for ticketing/epics but not having staffed support is pretty limited for a paid service.


Answers:
author: Dan Breyen
body: Hi [@Andy Caruso](/t5/user/viewprofilepage/user-id/5549596) welcome to the community. Here's an article about [Replacing the Organization Administrator](https://community.atlassian.com/t5/Jira-articles/How-To-Guide-Replacing-an-Organization-Administrator-in-an/ba-p/1732397).

If you're not using a Free Cloud license and aren't able to find an answer on these community pages, you can contact [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) for assistance with your issues. I would also create yourself as an Org Administrator so you have access to this option.

Here's an article from Atlassian on their security policies: [how-we-handle-your-data](https://www.atlassian.com/trust/privacy/how-we-handle-your-data)

The Atlassian Community is another option that gives you access to many more users of the application that may be able to answer your questions.

Hope that helps.

comments: author: Andy Caruso
body: Those instructions are out of date, I needed to go to Directory \> Users, then select the user, then go to the three-dot menu in the upper right, then select the Add or Remove Org admin as appropriate  

I am now an org admin and can see that there are much more support options available.   

Thanks for the prompt response Dan!


author: Cristian IONESCU
body: Hi Andy,

Hope you are doing well!

To manage user permissions, please follow these steps:

1. **Navigate to User Management**:

   * Go to the admin section of your Atlassian site.
2. **Locate the Group**:

   * Click on **Groups** in the sidebar.
   * Search for the **site-admins** group.
3. **Add a User**:

   * Once you've found the site-admins group, click on it.
   * Use the **Add members** option to include the respective user in this group.
4. **Remove a User**:

   * If there is a member who has left the organization, you can remove them by selecting their name and using the **Remove** option.

This will ensure the appropriate users have admin permissions and maintain the security and integrity of your site.


Tags: cloud

jira-cloud
JIRA Filters are not loading on Chrome browser
Asked by Bala Jitendra:

Hi Team,

I am Bala and we use JIRA as a Test Management tool.

We usually validate the bugs or tickets using JIRA filters.

However, from couple of days, I am finding difficulty in loading JIRA filters in Chrome browser.

They are opening good in Chrome - Incognito window.

Could you provide me assistance on this.


Answers:
author: Bala Jitendra
body: Hi Valerie,

I can see the list of filters, but when I select them, they are not showing any values.

The results are displayed clearly, if I am using incognito window.

![JIRA filters are not loading.png](https://community.atlassian.com/t5/image/serverpage/image-id/337129iB19EB2CF2FA45E54/image-size/large?v=v2&px=999 "JIRA filters are not loading.png")


author: Valerie Knapp
body: Hi [@Bala Jitendra](/t5/user/viewprofilepage/user-id/5549567) , welcome to the Atlassian Community and thanks for your question.

Please can you share, even an anonymised screen, of what you see here -

<https://yourinstance.atlassian.net/jira/filters>

You don't see the list of filters or you don't see the filters working in the gadget of a dashboard?

Thanks


Tags: jira-unknown-hosting-type

unknown-hosting-type
Can an issue type be NOT included in the issue type hierarchy
Asked by Gregory Hill:

We have a fairly standard issue type hierarchy: Feature -\> Epic -\> Story -\> Subtask, but have a need for an issue type that lives outside the hierarchy but can be linked to a Feature or Epic. Currently, it defaults to being a child of the Epic (set to hierarchy level 0) I'm guessing because Jira considers it to be one of "All other standard issue types".

Is there a way to take it out of the hierarchy completely or do I need to put it higher in the hierarchy at it's own level?

Thanks,

Greg


Answers:
author: Trudy Claspill
body: Hello [@Gregory Hill](/t5/user/viewprofilepage/user-id/4369287)

Welcome to the Atlassian community.

When you say you want to "link" the issue type to a Feature or Epic, you can do that using the generic issue linking functionality, regardless of the level at which the issue type exists. This does not confer the parent/child hierarchy to that relationship.

You cannot have an issue type that can be a "Child" of issue types that exist at other multiple levels. Child issues can be under issue types only at the level directly above the child.

All issue types must exist at some level in the hierarchy. Epics and subtasks have a fixed level. All other issue types by default are "standard" level 0 issues unless you move them to another level.

If you put that other issue type at a higher level, then the issue types at the level directly below it will be able to become its Children.

If that doesn't address your question, please let me know.


author: Dave Mathijs
body: Hi [@Gregory Hill](/t5/user/viewprofilepage/user-id/4369287) welcome to the Atlassian Community!

If you don't use that issue type in the issue source of your plan, it won't show up in your scope or timeline. If it is part of your issue source, you can added in the exclusion rules as an issue type to exclude.

If you need it in your plan though, then it will always appear under the Epic it's linked to. If it's not linked to an Epic, it will show up below as an issue without a parent.

I wouldn't put it higher in the hierarchy at its own level though since it's not part of it.


Tags: cloud

jira-cloud
It's possibile to create a subtask of task that is created via automation?
Asked by Giurgola Diego:

Hello all, I have a simple automation rule that should work like this:

IF an epic is created

THEN create

- task1  
- task2  
- task3

Now, I would like that this rule could also open a subtask of task1, but I only managed to open the subtask under the EPIC. Is there any way to achive this kind of automation?

Thanks!


Answers:
author: Bhanu
body: Hi Giurgola,

Yes, you can achieve this using the branch rule / related issues feature after each task and for Type of related issues, select Most recently created issue and then create an action to create the subtask.

Hope this helps!

Best,

Bhanh

comments: author: Giurgola Diego
body: That's it, thank you so much!


author: Jeroen Poismans
body: Hi Diego,

Branching into related issues in this way only works until one level deep unfortunately. However, you could solve this by creating a new automation that triggers on the creation of **task1.**

Some pointers:

* You will have to include a condition (or scope the rule) that ensures you are in the task op an Epic in the correct project.
* The rule should be possible to trigger from another rule: It's a check somewhere in the rule details.

Hope you can get started with this?

Jeroen


Tags: cloud

jira-cloud
How to write a query for all stories attached to a specified Feature.
Asked by Christine Darczyn:

I keep finding out of date answers for my question. I need to write a query that will tell me all the stories attached to specific features (so that I can easily bulk tag them to a fix version).

Is there an Atlassian training that will give me a crash course in query writing and how to better pull what I am looking for?


Answers:
author: Trudy Claspill
body: Hello [@Christine Darczyn](/t5/user/viewprofilepage/user-id/5549434)

Welcome to the Atlassian community.

What are "features" in your instance? Is that an issue type?

How are your stories "attached" to your "features"? Are you using generic issue linking to connect them directly? Are the stories child issues under the "feature"? Is "feature" an issue type that is above Epics, such that features have Epics as children and Epics have stories as children?

Those questions need answers before we can provide meaningful advice on how to write a query that meets your needs.

With regard to training, the Atlassian University has free training on many topics, include creating searches with JQL.

<https://university.atlassian.com/student/catalog/list?search=jql>

comments: author: Christine Darczyn
body: We do not yet utilize Epics. We have issues (stories) and they are connected to the next level: Feature Links. If I am viewing a story/issue, I can see the feature it is attached to. When you look at the feature, it has many stories/issues attached as bodies of work. Does that help?

So the heirarchy that we follow, via SAFe, is smallest to biggest: Task, Story, Feature, Epic.

I want to see the x# of stories that are all attached to one feature (the parent, if you will).


author: Trudy Claspill
body: Hello [@Christine Darczyn](/t5/user/viewprofilepage/user-id/5549434)

That helps some, but does not truly show us the connectivity.

Can you show us a Feature including in the display the list of stories attached to it, so that we can see how they are attached? Obscure confidential information.

We need to understand if you have modified the Issue Type Hierarchy so that Feature is considered a "parent" of the Story, by Jira, or if you have instead used generic issue linking.


author: shib saha
body: Hi [@Christine Darczyn](/t5/user/viewprofilepage/user-id/5549434) , Here is the atlassian documentation for writing JQL(Jira Query Language) which can be used to filter and sort data with complex requirement.

<https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/>

Hope this will be helpful! Thanks

comments: author: Christine Darczyn
body: thank you!


Tags: cloud

jira-cloud
How do I create an automation that notifies my Slack channel when a Sprint starts?
Asked by Kau?:

I need it to notify the issue name, assignee, link and the current sprint period. Is this possible?


Answers:
author: Bill Sheboy
body: Hi [@Kau?](/t5/user/viewprofilepage/user-id/5549432) -- Welcome to the Atlassian Community!

Yes, that is possible with automation rules.

As you describe just starting out with automation, I recommend reviewing this overview first: <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>

Next, your rule could use the Sprint Started trigger: <https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Sprint-created--started--or-completed>

However that will not return the issues...just the sprint info. And that info may be used to find the issues. Let's assume you want to send one single message with the list of issues in the sprint. And so the Lookup Issues action can be used to gather the issues with JQL: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues>

Finally you may use the Send Slack Message action to send the issue data, referencing the fields needed with smart values: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

Putting it all together, the rule may look like this:

* trigger: Sprint Started
* action: Lookup Issues, with JQL such a below, substituting in your project's name

```
project = yourProjectName AND sprint = {{sprint.id}} ORDER BY Key ASC
```

* action: Send Slack Message, using the lookup issues result, such as this:

```
Sprint "{{sprint.name}}" started, running from {{sprint.startDate.jiraDate}} to {{sprint.endDate.jiraDate}}.

Here are the issues:
{{#lookupIssues}}
* {{key}}: {{summary}} -- assigned to {{assignee.displayName}} -- {{url}}
{{/}}
```

Kind regards,  
Bill

comments: author: Kau?
body: Bill, thank you very much for your patience in explaining it to me, it worked!!! Thanks for the materials, I'll definitely take the time to look into it further, thanks Jira community.


author: shib saha
body: Hi [@Kau?](/t5/user/viewprofilepage/user-id/5549432) , You can create the automation rule as follows

Trigger: Sprint Started , select board and sprint name

Action: Send Slack Message

In the message section use the smart values to send the necessary info.

Thanks!

comments: author: Kau?
body: That's the problem, unfortunately. I don't work much with automation and I'm just starting out, so I need some guidance on the rules I need to use to pull in the necessary data.


Tags: cloud

jira-cloud
How to write subscript in Jira R4J summary field?
Asked by Samuel Williamson:

I am trying to write a subscript in the R4J summary field. I have tried used the (\~) operator and Ctrl+shift+ options but both do not work. Is there a way to write subscripts in the R4J summary field?

Thanks!


Answers:
author: Bernhard Doleschel _Ease Solutions_
body: Hello [@Samuel Williamson](/t5/user/viewprofilepage/user-id/5549419) ,

thanks for your question on R4J summary field. This field is the standard summary field provided by Jira for each issue. Atlassian Jira does not allow any formatting to this field, so also R4J can?t provide it. Please see also the existing [JRACLOUD-73607 request.](https://jira.atlassian.com/browse/JRACLOUD-73607)

As a workaround please use the description field, which is capable to support formatting.

Best Regards,

Bernhard from Ease Solutions

comments: author: Samuel Williamson
body: Thank you for the fast response!

Sounds good.

Thanks,

Sam


Tags: cloud

jira-service-management

jira-service-management-cloud

r4j

summary
I am looking to get JIRA REST API to return all teams by orgId
Asked by Sadanand Shinde:

Currently, The team public REST API below does not have API that would return all teams by organization ID. there is a API to get a single team by team_id but how does one know team Id if they do not get all teams . any recommendation/suggestion.

<https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api/#api-gateway-api-public-teams-v1-org-orgid-teams-post>


Answers:
author: Jim Knepley - ReleaseTEAM
body: The **wrong way to do it** might be OK if you're making a one-off tool: use an internal API discovered from the Search People/Teams page.

```
https://<whatever>.atlassian.net/gateway/api/v3/teams/search?organizationId=MYORGANIZATIONID
```

The more correct, but more complex, way to do it is to use the [GraphQL API](https://developer.atlassian.com/platform/atlassian-graphql-api/graphql/#overview) (probably *teamSearchV2*) and include the team ID in query results.


Tags: cloud

jira-cloud
Clone plus license
Asked by Ibrahim Hassan:

I am getting the below message although the new license uploaded successfully

"Notify your administrator that Clone Plus requires a Valid license. Reason:Expired"


Answers:
author: Ibrahim Hassan
body: Solved after installing the license from "manage apps" section


author: Mohanraj Thangamuthu
body: Hello, Good day. We need to check the status of license from backend. Could you raise a ticket with your site name. Thanks


Tags: data-center

jira-data-center

jira-server

server
Jira automation rules stand, Premium and enterprice plans advantage and disadvantages
Asked by riswika18:

Jira automation rules stand, Premium and enterprice plans advantage and disadvantages


Answers:
author: Cristian IONESCU
body: Hi riswika18,

I hope you are doing well. You can find a detailed explanation of the plan here: [How is my usage calculated?](https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/).

In summary, there is a limit on automation runs, but the functionality of the automation remains the same across different plans. You can refer to the comparison in the attached photo for more details.![limit.png](https://community.atlassian.com/t5/image/serverpage/image-id/337061iAEEA5CB79202FB86/image-size/large?v=v2&px=999 "limit.png")


Tags: cloud

jira-cloud
How to display the quick buttons for JIRA issue types
Asked by thaer kalbouneh:

Hi,

I was using JIRA today and I saw that the list of action buttons in the JIRA items are no longer displayed across the bug, they are grouped under the +Sign

Before I used to see the Attach, Create Subtasks and Linked issues button... displayed across the issue type.

Any ideas?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@thaer kalbouneh](/t5/user/viewprofilepage/user-id/3448994)

Welcome to the Atlassian community.

I saw that same thing in an instance and reached out to contacts I have at Atlassian about it. I got this response:

"it will only be enabled for 25% of our customers starting 15th July and the experiment will run for \~4 weeks. Mostly by mid Aug, we will close this experiment and customers will see the buttons directly on the details page."

If you want it changed back I recommend that you ask your Jira Administrators to open a support case directly with Atlassian at <https://support.atlassian.com/contact/#/>

comments: author: thaer kalbouneh
body: Thank you, Appreciate the answer, I can wait till mid August, meanwhile I will share this info with my team.

Have a good day


Tags: cloud

jira-cloud