After publishing the page, the confluence page is loading wrong images
Asked by Priscilla:

Hello all,

Please help!

I am working on a user manual wherein after adding the correct image and clicking on **Publish.**

Post publishing, the page is loading the wrong images despite correcting it with the right image.

Everytime i correct the image and it is after publishing, it is loading the wrong image.

Anyone out there, please help me urgently.

I am stucked:(


Answers:
author: Dave Menconi
body: When things happen in a browser that defy the normal rules it usually means that you have a caching error. To get past this you should clear your cache.

My favorite way to do this is by viewing the page in a incognito or private page. Pull down the menu in the upper right corner and select "New private window" or "new incognito window" or whatever your browser calls this. Go back to that page (you'll need to re-login) and see if that fixed it.

There are other ways to clear the cache and you can try a different browser or reboot your computer.   

If that doesn't work then the next most likely problem is that it wasn't saved for some reason. Reopen it, recheck it and resave it.   

There are other possibilities but they are all absurdly unlikely.

comments: author: Priscilla
body: Hi Dave,

thanks for the revert.

I tried clearing cache and launched the page in incognito.

Then, uploaded images to the content and Published the confluence page.

Still the issue persist. i.e., the images are wrongly placed despite attaching the correct image.

If there exists some alternatives, kindly let me know.


author: Dave Menconi
body: Well, we HAD to start with clearing the cache; I'm sorry that didn't help. So let me try again with the new information.  

"When things happen in a browser that defy the normal rules" and you have cleared the cache and are sure that the problem doesn't exist at your end, then the remaining possibilities all involve problems with the application, that is, Confluence.   

You uploaded an image and it doesn't correctly appear on the page: that sounds like a bug.   

I really hate to say this (cuz the whole point of the community is solve the problem ourselves) but maybe it's time to open a ticket with Atlassian.

Dave


author: Priscilla
body: Okay.

May I know how to open a ticket with Atlassian.

Thanks.


author: Dave Menconi
body: <https://support.atlassian.com/>

You have to log in and then fill out the forms.

I am assuming your are the admin of your instance; if not you probably need the assistance of one of the admns.


author: Andrii Maliuta
body: Hello [@Priscilla](/t5/user/viewprofilepage/user-id/4590163) ,

Could you please clarify if you first attach the image to page or you copy/paste it from an external Web resource?

THank you

comments: author: Priscilla
body: Hi [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201)

I have uploaded the image to the confluence page using the below highlighted option:

![check.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/173833i8286DF901033B704/image-size/large?v=v2&px=999 "check.PNG")

Kindly suggest some solution to fix this issue

thanks


Tags: cloud

confluence-cloud