youngmon/atlassian-qna huggingface dataset:
Issues Accessing JPD
Asked by Antonio Carvalho:

Hi,

I've just created my JPD free account but it keeps redirecting me indefinitely.

My site is vilt.atlassian.net.

Thank you!


Answers:
author: Nikola Perisic
body: Understood [@Antonio Carvalho](/t5/user/viewprofilepage/user-id/5467994)

Try with clearing the cache, incognito mode and try with the different browser.

comments: author: Antonio Carvalho
body: I was trying in Incognito and with Safari and Firefox, also with no success.

Now I've cleared the cache, and restarted the browser and the behaviour persists, any idea? :(

Thank you very much [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)


author: Nikola Perisic
body: Hey [@Antonio Carvalho](/t5/user/viewprofilepage/user-id/5467994)

I see the issue, try to create a new Atlassian account with the different email address and add the JPD product on that test site.

Currently, there are no reports regarding this issue on Atlassian's site.

Let me know the results.


author: Antonio Carvalho
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)

It worked with a different user account.

Can you please maybe try to delete the **vilt.atlassian.net** and I will try to create a new one? Or is there a way to create a new one, maybe this one had an issue...

Thanks


author: Nikola Perisic
body: Hi [@Antonio Carvalho](/t5/user/viewprofilepage/user-id/5467994)

Sadly no, I cannot delete the organisation that you have made since I am not the part of the Atlassian. Mainly, the organisation is deleted by you.

Before you do this, using your old account, invite your test account to the instance and add the Jira Product Discovery to their account while inviting them. After you are done with that, try logging in with the test account to access your JPD product.


author: Antonio Carvalho
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)

That worked, thanks!

After inviting my personal email account I could log in with it, now all is good with the work and org admin account.

Thank you very much for your help and support!!

Cheers,

Ant?nio


author: Nikola Perisic
body: Welcome to the community [@Antonio Carvalho](/t5/user/viewprofilepage/user-id/5467994)

Where you get redirected? By default you should be accessing the start page with the products listed.

comments: author: Antonio Carvalho
body: Hi Perisic,

It keeps looping in the redirect, at times I can see "Atlassian Account" in the browser tab but after several redirects, it finishes in this URL with the following error message:  
[https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F38385084-a714-47d5-9ff3-2a9258233f79\&continue=https%3A%2F%2Fvilt.atlassian.net%2Fjira](https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F38385084-a714-47d5-9ff3-2a9258233f79&continue=https%3A%2F%2Fvilt.atlassian.net%2Fjira)  

![JPDError.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/315999i266798088A7054B3/image-size/large?v=v2&px=999 "JPDError.jpg")

Thank you


Tags: issue

jira-product-discovery
Mandatory fields in Jira Product Discovery
Asked by Andrew McLoughlin:

Hi, When creating a form in Jira Product discovery to capture ideas I would like some of the fields in the form to be mandatory and some not. How can I achieve this ?


Answers:
author: Ste Wright
body: Hi [@Andrew McLoughlin](/t5/user/viewprofilepage/user-id/5277966)

I'm not sure this is possibly at this stage.

[This comment](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery/bc-p/2650843#M2350) on [this article](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery/ba-p/2069648) suggests you can make all fields optional or mandatory, but not a mix of the two.

The next comment confirms it's part of the planned improvements but not immediately.

Ste

comments: author: David Boyko
body: This doesn't actually work as expected though because you can create ideas inline and it circumvents the entire rule. This has to be a bug or it's just really unclear what the setting is supposed to accomplish.

I tested this by reducing all my views to the summary field. Then added a couple fields to the "All Ideas" view. Toggled that setting to on. Press "Create an idea" button. You can still just put in an inline summary without any of the other information.


Tags: cloud

jira-product-discovery

jira-software-cloud
Tracking discovery epics
Asked by Paul Charsley:

When exploring/discovering an idea, prior to deciding whether to go ahead and deliver we want to be able to create an exploration/discovery Jira epic with doscovery tasks for the idea.

We would like to add a field similar to "delivery progress" and "delivery status" but which tracks discovery Jiras in addition to delivery Jiras. This will allow us to provide visibility of the discovery process itself.

Is this possible?


Answers:
author: Chris Timms
body: [@Paul Charsley](/t5/user/viewprofilepage/user-id/5466714) a dedicated tab would be very welcome! While discovery tasks aren't very standardised, being able to view how a product team is validating an idea or feedback would be very useful!

If you wanted to o this today, you could link tickets in the normal Jira way. Perhaps even take it a step further an create a custom link called "explores" and "explores by".

Regards,

- C


author: Rohan Swami
body: Hey Paul, great question. A couple of options for you:

1. As [@Chris Timms](/t5/user/viewprofilepage/user-id/1260719) said, you can create an Epic for those discovery tasks, and the progress bar will give you the high level perspective on progress. You can create a view that's filtered for the ideas 'In Discovery' and the progress bar will give you the high level perspective across ideas.

2. Create fields of the type Checkbox for each phase of your Discovery. eg. Requirements approved, Designs approved, spikes completed. Then you can create a view which has columns for each of these columns and you'll be able to see in a single view where all your ideas are up to.

3. In the description of each idea, add action items for these Discovery tasks. These are lightweight and can be copied across ideas as part of the description template.

comments: author: Bryce York
body: it would be incredibly powerful to be able to define variations of the Delivery connection!

for my company, we'd want to have Discovery, R\&D, and Delivery each split out with their own progress bar and associated epic(s)

At the moment we're lumping it all in together and tracking the progress of each phase manually using a dropdown (todo \| doing \| done \| N/A)


author: Rich
body: Hi [@Paul Charsley](/t5/user/viewprofilepage/user-id/5466714) We use the following statuses: Discovery To do, Discovery in Progress, Delivery to Do, Delivery in Progress. I have created custom date fields for each "in progress" status, which are Discovery Start Date, Discovery End Date, Delivery Start Date, and Delivery End Date. This provides us the epic beginning-to-end story.
How do I add custom fields to the Create screen when creating an idea
Asked by Susie Barber:

We have some very specific fields we'd like to have contributors populate when creating an idea. How do I add custom fields to the create screen?


Answers:
author: Nick H
body: Hi [@Susie Barber](/t5/user/viewprofilepage/user-id/5393470) ,

You should be able to manage this through each JPD project's Settings \>\> Features \>\> Create ideas tab:

![form1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/315408iA10792291FAE8A98/image-size/large?v=v2&px=999 "form1.jpg")

As you can see above, I've select the *Simplified Template View* which is a list view in my JPD, and the fields selected in this view will appear in the Create Idea form when a contributor is creating an idea.

I've also required the fields to mandatory so the contributor will need to enter values for each of these in order for an idea to be created:

![form2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/315410i95C28446E1F425E2/image-size/large?v=v2&px=999 "form2.jpg")![form3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/315409i39D21B0B8711F6ED/image-size/large?v=v2&px=999 "form3.jpg")
Jira Software Integration
Asked by Liora Naginsky:

Hi!

Could you please provide the guide on connecting the Product Discovery to Jira Software?

Is this process automated? How does the integration work?  
I we already utilize Jira and install Product Discovery, will data seamlessly transfer from Jira to Product Discovery?

Thank you!


Answers:
author: Rohan Swami
body: Hi [@Liora Naginsky](/t5/user/viewprofilepage/user-id/5466306) you might find [this Loom demo](https://www.loom.com/share/d96eddaa38d84f8cb14c1e1022c7f72b) I made helpful in learning about connecting Product Discovery to Jira Software. Short answer: Yes, it does flow seamlessly!

comments: author: Liora Naginsky
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) THANK YOU!


author: Aaron Pavez _ServiceRocket_
body: Hi [@Liora Naginsky](/t5/user/viewprofilepage/user-id/5466306)

There are a couple of resources you need to check first to understand how JPD works

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-Management-Practices-bookmark-me/ba-p/2384561>

<https://www.atlassian.com/software/jira/product-discovery/guides/ideas/overview#anatomy-of-idea>

This YouTube video its really helpful:

<https://www.youtube.com/watch?v=vZFJOcdAX0U>

\> understand how the data will be transferred from Jira to Product

You can link any other Jira issue from your instance to an Idea.

Regards and happy learning!

comments: author: Liora Naginsky
body: thank you!


author: Aaron Pavez _ServiceRocket_
body: Hi [@Liora Naginsky](/t5/user/viewprofilepage/user-id/5466306)

Please check here to understand what JPD is:

<https://support.atlassian.com/jira-product-discovery/docs/what-is-jira-product-discovery/>

<https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/introduction#what-is-jira-product-discovery>

JPD is another type of project (Like JSM).

What kind of data do you need to add from Jira SW to JPD?

Regards

comments: author: Liora Naginsky
body: [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404) All data, like epics and USs.

We would like to build the roadmap in Product Discovery and would like to understand how the data will be transferred from Jira to Product (for example, US progress status).

I would like to see how we can set the integration.

Thank you!


author: Liora Naginsky
body: thank you!
Can field contexts be configured?
Asked by Gary Spross:

With the inclusion of the global fields feature for JPD, we can utilize supported Jira custom fields within JPD projects now. YAY! However, I'm curious if it is on the roadmap to allow for adding contexts for JPD projects. I checked and JPD projects don't appear in the applicable projects select list when setting up a context. This would be an awesome addition so that, for select lists for example, the available options could be limited based on the project the field is applied to.

cc: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)


Answers:
author: Hermance NDounga
body: Hi Gary,

Contexts is a project attribute and applied through schemes. Projects that support contexts are only[company-managed projects](https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/). Jira Product Discovery projects are only team-managed so it's not possible to add contexts to them, just like it is not possible for Jira Software team-managed projects either.

For the moment, it is not Atlassian roadmap to add contexts (or schemes) to team-manged projects, so it is unlikely that we implement this feature just for Jira Product Discovery projects.

comments: author: Gary Spross
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755), thanks for the response.

Is it on Atlassian's roadmap to give the ability for JPD projects to be created as Company-managed? Outside of things like this example of contexts and schemes, there is also the more prevalent reason of having standardization in general. We are planning on standing up several JPD projects for our various teams and need a way to ensure some level of standardization across these types of projects. We don't utilize Team-managed style projects in JSW (or JSM) because of this inability to have standardization. We can certainly try to maintain standards, but having a Team-managed setup makes it very difficult to ensure adherence.
Need Help Configuring Opsgenie for Slack Alerts
Asked by Edgardo Ibarra:

Hey Atlassian Community!

I hope you're all doing well. I'm reaching out with a question about Opsgenie configuration, specifically related to Slack integration.

We've been utilizing Opsgenie to manage incidents effectively, and it has been working seamlessly during regular business hours. However, we've noticed a gap in our coverage during the weekends when our agents are not available.

To address this, we're exploring the possibility of **configuring Opsgenie to trigger calls when a new message is sent in a particular Slack channel**. This is crucial for us because sometimes incidents are communicated through Slack, and we want to ensure a timely response even on weekends.

If anyone has experience with a similar setup or has insights into how we can achieve this, your guidance would be highly appreciated.

We want to optimize our incident response process and make sure we're not missing any critical notifications.

Looking forward to hearing your thoughts and suggestions!


Answers:
author: Eugenio Onofre
body: Hi [@Edgardo Ibarra](/t5/user/viewprofilepage/user-id/5267716)

Unfortunately the native Slack integration only allows sending messages to Slack Channels or creating alerts through the "/genie" slash command.

Opsgenie is not able to "monitor" your Slack Channels and create an alert when a message is sent.

I would encourage the below approach:

1. Add Opsgenie app to the specific channel
2. Create a instruction guide for the users on how to create alerts using the "/genie" commands

If you want a more "automated" approach, you would need to create outgoing webhooks in Slack and then make it call Opsgenie APIs.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: Edgardo Ibarra
body: Hi Eugenio,

Thank you for taking the time to respond to my question.

I believe that having the Opsgenie app in Slack could assist us in achieving our goal, particularly if we can create an alert directly from the Opsgenie app within Slack.

Do you have any documentation on how to do this?

Thanks again
Is there a way to add Custom Workflow and Prompts in Opsgenie Alerts/Incidents
Asked by Preet Arunbhai Gadhiya:

Hello Opsgenie/Atlassian community,

I'm currently exploring ways to implement custom workflows and prompts in Opsgenie alerts and incidents. Specifically, I want to enforce a process similar to what we have in Jira, where users are prompted to perform certain actions before closing an alert or incident.

Prompt for Adding Notes:  
Is there a way to prompt users to add notes before closing an alert or incident? I want to ensure that the resolution process includes a step where users cannot close an alert without providing essential notes.

Categorization Prompt:  
Additionally, I am looking to implement a prompt for categorizing the issue during the resolution process. For example, users would be prompted to categorize the issue as "data discrepancy," "bug," or other relevant categories.

Deployment Requirement Prompt:  
Is it possible to prompt users about the deployment requirements for a particular issue? For instance, having a prompt that asks whether the issue will require a deployment of a fix.

I appreciate any insights or guidance on achieving these custom workflows within Opsgenie. If there are specific features, APIs, or integrations that support these requirements, please point me in the right direction.

Thank you in advance for your assistance!


Answers:
author: John M
body: Hi [@Preet Arunbhai Gadhiya](/t5/user/viewprofilepage/user-id/5408868) ,

The ability to require certain fields and actions by using prompts in Opsgenie before closing/resolving alerts and incidents isn't available, beyond post [mortem reports](https://support.atlassian.com/opsgenie/docs/create-a-postmortem-report/), that can be tied to incidents.

While postmortems can provide a template for adding some of the information regarding the type of incident and resolution process, they can't be customized the way that Jira issues can.

Opsgenie is primarily meant for notifying users of an issue, so it doesn't posses the robust customization option available in Jira for complete bug/incident management.

If you haven't already, I would suggest exploring the Opsgenie/Jira integrations to build out your solution using both platforms.


Tags: cloud
Alerting, on-call, and incident management features from Opsgenie into Jira Service Managemen
Asked by Aaron Hunt:

I recently received an email from Atlassian outlining them bringing alerting, on-call, and incident management features from Opsgenie into Jira Service Management.

We use Opsgenie a small amount currently and don't use JSM at all yet, but the prospects of using both more are appealing.

Question being - are Atlassian trying to make JSM *the*de facto place for incident management? Will OpsGenie be around for the long/medium term?


Answers:
author: Eugenio Onofre
body: Hi [@Aaron Hunt](/t5/user/viewprofilepage/user-id/5370633)

Hope you are doing fine.

Atlassian seems to be focusing on making Jira Service Management a comprehensive platform for incident management by integrating Opsgenie's capabilities. While Opsgenie continues to exist as a standalone service with its own set of features, the emphasis appears to be on enhancing JSM's functionality through this integration. It's advisable to keep an eye on Atlassian's updates and community feedback for any further changes or developments in their product strategy.

I can tell you for sure, as I use both in the company, the integration works smoothly and provides great set of metrics and decision making features when it comes to incidents and alerts.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


author: Kate Clavet
body: Hi [@Aaron Hunt](/t5/user/viewprofilepage/user-id/5370633) ? and thanks [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) !   

To add to what Eugenio wrote our goal is to continue to strengthen the IT Operations experience in Jira Service Management as part of our holistic ITSM solution. While this Opsgenie alerting and on-call functionality has been part of Jira Service Management for a while, we recently streamlined the UI in Jira Service Management Cloud, as mentioned in the email. Opsgenie will continue to be sold as a standalone product for on-call and alert management needs.   

Thanks!  
Kate


Tags: cloud
Alerts and Tags not mapping via API
Asked by Craig Rathbone:

Hello,

When I send a POST Payload for the Alert API, the Priority and Tags do not seem to appear correctly with the alert.

Description, Responders etc. work fine.

If I put anything other than P1..P5 for priority it will fail to validate, however the priority of the alert is always showing as P1 (docs say default is P3) and the alert priority I have entered appears as a \*tag\* in the alert, and my actual tags I post do not appear at all.

Headers:

```
{"Content-Type":"application/json","Authorization":"GenieKey <api key>"}
```

Payload:

```
{
"description": "This is a test alert",
"alias": "test_alerts",
"visibleTo": [
{
"id": "Facilities",
"type": "team"
}
],
"message": "System Test Alert",
"priority": "P5",
"responders": [
{
"id": "Facilities",
"type": "team"
}
],
"tags": [
"tag1",
"tag2"
]
}
```

Resulting Alert:

![2024_01_22_11_31_37_6220_Opsgenie_Alerts_Mozilla_Firefox.png](https://community.atlassian.com/t5/image/serverpage/image-id/301636iEA12016C6ED8AEC2/image-size/large?v=v2&px=999 "2024_01_22_11_31_37_6220_Opsgenie_Alerts_Mozilla_Firefox.png")

Any tips as to why it is doing this would be greatly appreciated!


Answers:
author: Eugenio Onofre
body: Hi [@Craig Rathbone](/t5/user/viewprofilepage/user-id/5410781)

Welcome to the Atlassian Community.  
The issue seems to be related to the API mapping made on Opsgenie interface. To verify that, please open your Integration, select the API you created and check the "Create Alert" fields mapping. If you want further help, please paste a screenshot of this section.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: Craig Rathbone
body: Thank you, I looked in the integration and it was setting the alert level to P1 in there, ignoring my setting in the payload.

Thank you for the tip!


Tags: cloud
JSM : Difference with the ID between Change & Incident
Asked by ilyes hammami:

Hello everyone,

I want to implement JSM but i am not sure about one thing regarding the ID ticket.

As i understood , JSM is using only one single type of ID for the all project - ex : ITSM-XXXX.

But how can difference my ticket between incident/ change / problem without the field "Category"

I need to quickly know if it's a change ou incident.

INC-XXXX  
CHG-XXXX  

Do i have to open different project for the different processus

Thanks for your help


Answers:
author: Jack Brickey
body: Hi [@ilyes hammami](/t5/user/viewprofilepage/user-id/5409532) , the issue key (ABC-123) is composed of two parts:

* ABC is the project key. All issues in a given project will begin with this project key.
* 123 is a sequential number that increments by 1 with each new issue

there are a number of ways to distinguish issues: issue types, request types, issue category, custom fields, labels, etc.

it might be best to leverage Customer request type for your use case but I can't say for sure without really understanding your business use case.

comments: author: Nic Brough -Adaptavist-
body: The desire to use the issue type as part of the issue key is usually a hangover from using legacy systems that were too primitive or poorly designed (for humans) to use separate identifiers to make search and usage work properly!

I too would use the issue type to "quickly see whether it's a change, incident, or problem"


author: Jack Brickey
body: [@ilyes hammami](/t5/user/viewprofilepage/user-id/5409532) , first let me say that you cannot achieve that nomenclature within a single project as mentioned before. So, if indeed you must have that nomenclature, then yes, you would need different projects. However, I would really seek to understand why this is a must have requirement. As Nic indicated, it may be a remnant of past systems so users have become comfortable with it. Should that be the case I would advise you to discuss with the team and reconsider the approach .


author: ilyes hammami
body: I need to have for each processes different label name.

incident -\> INC-XXX

change -\> CHG-XXX

problem -\> PRB-XXX

Do i have to create for each processes different project on JSM?

For exemple in Service now or BCM remedy, the label name is native to compare the ticket


Tags: jira-service-management