Account is deactivated
Asked by Ibrahim Ramzat:

I am trying to login to my Trello account through atlassian but I get this error:

"You don't have permission to access this content

It looks like your account has been"

I did not get any email in regards to the deactivation. I think it happens after my free trial subscription ends or when I connect my trello account to Placker data Power-Up


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Trello uses Atlassian accounts for access, as does the Community here. Can your "E" account log into any Atlassian stuff at all?

id.atlassian.com is the first one I would try, as it's for maintaining the account.

Is your E account "managed"? I mean is it owned by your organisation? (For example, the account I am using to post here is my personal account, but I have another for work, which Adaptavist own).

comments: author: Ibrahim Ramzat
body: Hi nic, I could not login to other Atlassian products. It always take me to Atlassian login page. I tried id.atlassian.com and it gave me the same error.

My E account is not managed. It is a personal account.


author: Nic Brough -Adaptavist-
body: Ok, that means your entire Atlassian account has been shut down - either you asked for it to be deleted, or Atlassian shut it down for some reason (inactivity?)


author: Ibrahim Ramzat
body: It was not inactive. I worked on it in October 2023. And could not have an access to it end of October. The only two things happens at that time is that I added Placker as a power-up. And it was the end of the Trello free subscription. I did not deactivate it. Is there a way to retrieve it?


author: Nic Brough -Adaptavist-
body: The applications that you might log into with an Atlassian account do not affect the account.

If, for example, you were removed from this Community for some reason, it would not deactivate your account, nor would it block access to Trello. Adding power-ups to Trello, or getting to the end of a subscription have nothing to do with the deactivation of an Atlassian account.

Could you tell us exactly what the text of the error messages you get when you try to log into Trello, and again when you try to log into id.atlassian.com?

(Just the plain text, we don't need screenshots, but please obscure/redact any usernames and emails)


author: Ibrahim Ramzat
body: "You don't have permission to access this content"

"It looks like your account has been deactivated.  
We've sent you an email with details of who to contact to get more information about this."


author: Ibrahim Ramzat
body: I got both messages at the same time in the same page. And I get the sames messages in Trello and id.atlassian.com


author: Nic Brough -Adaptavist-
body: Ok, so what do the emails say?


author: Ibrahim Ramzat
body: Nothing. I did not get any email in regards to the deactivation. My last emails was from end of October 2023. Below is the email summary I got in October:

15/10/2024: Enabled Placker power-up  
24/10/2024: Placker power-up trial will end in 72 hours  
27/10/2024: Atlassian account password has changed  
27/10/2024: Trello Premium subscription has ended  
30/10/2024: Deleting your Placker data  

I think I lost access to my account in 27 October


author: Nic Brough -Adaptavist-
body: Um, no, that's not what happened - the dates you've given are a year in the future, so your list is wrong.

Anyway, the ending of the subscription has nothing to do with your loss of access to your Atlassian account.

The change of password may be the indicator though - you may get that message when you delete your account, depending on how you do it.

If you're not getting emails when Trello is saying "It looks like your account has been deactivated. We've sent you an email with details of who to contact to get more information about this.", then it is likely that your account does not have an email on it that you own (which means it is not your account).

You need to get those emails - have you checked your spam filters?


author: Ibrahim Ramzat
body: Sorry I meant 2023 not 2024

I am not getting any email when seeing the error message "It looks like your account has been deactivated...."  
I checked the spam and I can not see anything in it

I am trying to login using google account. So I am already logged in my google account. The one that start with "e". And I try to login to trello and getting this message. So if I should get an email then it should sent it to my email that I am logged in already. But I did not get anything


author: Ibrahim Ramzat
body: I have just tried to login with my email and password instead of clicking to login through my google account. And I got the same error message and I did not receive any email.


author: Nic Brough -Adaptavist-
body: Ok, you'll need to raise this with Atlassian support, there's nothing the Community can help with.

Go to <https://support.atlassian.com/contact> and follow through the questions. You may end up being redirected back to us here, if that happens, please tell us and a leader can get this escalated up to them


author: Ibrahim Ramzat
body: I could not contact the support at the link you sent. I am getting an email with this error: Unfortunately, we do not allow generic third-party emails such as [@Gmail](/t5/user/viewprofilepage/user-id/4810463), @yahoo, etc. for user access to our systems


author: Ibrahim Ramzat
body: I can not confirm this but I think I unsubscribe from Atlassian email list last October. Can this be the reason why I am not getting an email with the detials on how to activate the account?


author: Nic Brough -Adaptavist-
body: That is not an Atlassian error message - Atlassian systems do not look at the email of your account for the most part, and the ones that do allow gmail addresses (they actually have "use google accounts to log in" on Cloud, where you tend to use gmail addresses)

You will need to contact the administrators of the system you are trying to get into to ask them why they are not letting you in or

Also, what is wrong with the link I gave to Atlassian support? It works fine for me and everyone I work with.


author: Ibrahim Ramzat
body: How to "contact the administrators of the system you are trying to get into to ask them why they are not letting you in"

I clicked on the link and chose "get access to the Partner Portal"  
And when I click on "Submit support access I get this message:

G'day \[My name\]

Unfortunately, we do not allow generic third-party emails such as [@Gmail](/t5/user/viewprofilepage/user-id/4810463), @yahoo, etc. for user access to our systems - please set up an AtlassianID with your corporate email, and link the two accounts to proceed towards access.

To create a new My.Atlassian.Com account:

Sign up for AtlassianID at My.Atlassian.Com

Open the confirmation email and confirm your email address

To link this MAC account to existing ones

Log in with both of your accounts at My.Atlassian.Com, and follow these guided steps to connect MAC accounts

Use your business email account for Partners websites (Partners Confluence, JIRA, etc.) - we require a partner \* email address to allow you access to our systems, and do not allow gmail, yahoo, etc. generic emails.

If you are not an Atlassian Expert or do not have a corporate email for an Atlassian Expert, you may be requesting access to the wrong systems.

Cheers, Partners JIRA  
Your electronic Partner Manager, Atlassian Partners Program


author: Ibrahim Ramzat
body: Hi Nic please help me to get access to my trello account. I have a very valuable data in it that I have been trying to retrieve with no luck


author: Nic Brough -Adaptavist-
body: The partner portal is only for Partners of Atlassian, and hence only email addresses known to Atlassian as partner companies can be used on the Atlassian Account to get into the partners. For example, I can not use the account I use here on the partner portal, I have to use my Adaptavist Atlassian account with my work email on it.

You still need to talk to the administrators of the system you are trying to get into. It is not the partner portal, I do not understand why you tried that.


author: Shivam Kumar
body: Can someone from atlassian please help ?  
I cannot even raise a support ticket here. It redirects me to the same page


author: Shivam Kumar
body: ![Screenshot 2024-07-28 at 11.20.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338388i1CC0566F7C6FFADD/image-size/large?v=v2&px=999 "Screenshot 2024-07-28 at 11.20.31?PM.png")


author: Shivam Kumar
body: The same happened with me


author: Ibrahim Ramzat
body: This is a temporary account. The account that i am trying to connect is different than this one. It start with "e" instead of "i"