youngmon/atlassian-qna huggingface dataset:
Confluence Upgrade 8.6 to 8.8 changes permissions on files in Windows Server 2019
Asked by Jacob Garfinkle:

I am upgrading my (Domain joined) Confluence data center server from 8.6 to 8.8 and, after upgrade is complete, the "Network Service" account that starts/stops the service lost all permissions to confluence home folder, sub folders, and files. My system admin account also does not have any permissions to the files even though it shows "ConfluenceServer"\\Administrators group (Domain system admins are members) showing full control.

I am able to configure enough folders, sub folders and files to get Confluence running but I have no confidence that all features will work properly.

Any ideas to what is going on? Is this a new security feature and I need to change permissions before upgrading? Can't show logs but can include particular lines if needed.


Answers:
author: Laurie Sciutti
body: Hi [@Jacob Garfinkle](/t5/user/viewprofilepage/user-id/5437075) and welcome to the Community! Have a look [here](https://confluence.atlassian.com/doc/confluence-8-7-upgrade-notes-1318391281.html).

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/309284iBAF0DB27B51C0C84/image-size/large?v=v2&px=999 "Capture.PNG")


author: GIC JIRA _ Confluence Support Team
body: can you share how did you resolve it? apparently, I faced the same issue when upgrading for version 8.5.3 to 8.5.6, the admin permission are removed after running confluence installer.

comments: author: Jacob Garfinkle
body: If I remember correctly, I left the permissions as is and edited server.xml with admin notepad or notepad++ to the correct configuration rather than replacing it with the file from the previous version. I'm pretty sure I placed the old trust store in a different location on the server and changed that in the server.xml file.


Tags: confluence-data-center

confluence-server

data-center

server
Labels are missing when exporting pages to word or pdf
Asked by Aravind Koushik Gobburu:

Hi Team,

When I tried to export confluence page's to word or pdf label's present in confluence are not getting exported. Is this expected behaviour or anything is not fine. Can any body help me here.


Answers:
author: Andrii Maliuta
body: Hello [@Aravind Koushik Gobburu](/t5/user/viewprofilepage/user-id/4224125) ,

This is the expected behavior, as only the page **body** gets to the exported document and labels are the entities of Confluence itself for categorizing content.

comments: author: Aravind Koushik Gobburu
body: Hello [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201) , Thankyou so much for clarifying the doubt.


Tags: confluence-data-center

data-center
Cannot Create Database
Asked by Dave Murrells:

Our admin console seems to show databases are enabled but users are unable to create them (can create pages, whiteboards and blogs).  

The console also suggests some form of permissions should be available but we are not seeing them either.  

Any idea what we may be missing?  

<br />

![Screenshot 2024-02-27 at 16.10.58.png](/t5/image/serverpage/image-id/308955i61CF095040E0DE26/image-size/large?v=v2&px=999 "Screenshot 2024-02-27 at 16.10.58.png")  

![Screenshot 2024-02-27 at 16.08.05.png](/t5/image/serverpage/image-id/308952i0175F2008AE41042/image-size/large?v=v2&px=999 "Screenshot 2024-02-27 at 16.08.05.png")


Answers:
author: Brant Schroeder
body: [@Dave Murrells](/t5/user/viewprofilepage/user-id/5439806) welcome to the Atlassian community

I am assuming that this was when databases was in beta. Do you have it now that it has been released?

comments: author: Dave Murrells
body: Thanks. I got them around 27th March but create DB still has a beta flag beside it.


author: Brant Schroeder
body: Are you still having issues creating a DB?


Tags: cloud

confluence-cloud
Requirements and/or E2E Testing Traceability Matrix
Asked by Alana A.:

Our team of Project/Product Managers are hoping to use Confluence to create a full, end-to-end traceability matrix for testing, but possible for requirements as well. This is purely for tracking/managing purposes - to point to the links where the actual testing is taking place or make comments/notes of the outcome or latest status. Also to note pass/fail (we would use status or info tags).

The 'old school' way was always in a spreadsheet/smartsheet and we are struggling to replicate that in a way that is easy to read/navigate in. We aren't able to expand enough columns as we would need. Also, we are aware of the RTM add-on, but our company is maxed out on what we are spending to use the Atlassian tools and are a bit perturbed that everything we need seems to come at an added cost per-use but such is life.

Hoping there are some folks in here that can share what they're doing and help us out! Thanks!


Answers:
author: Mileva Briand
body: Hey Alana,

I'm reaching out from the [Requirement Yogi team](https://marketplace.atlassian.com/apps/1212523/requirement-yogi-requirements-management-for-confluence?hosting=cloud&tab=overview).

I understand you are looking for a solution without having to buy an app. From what we've seen with our customers, you could build your own traceability matrices with tables in Confluence pages, and add some custom fields and links to Jira issues.

You can try this solution, but if you realise it just won't work for you, our app helps to write requirements in Confluence with macros. With the Jira integration, you can link to Jira issues, and then build Traceability matrices in Confluence with the Jira information.

If you're interested, feel free to reach out on our [support](http://support.requirementyogi.com) (I'll be the one answering ?)

Let me know your thoughts.  
Bests,  
Mileva


Tags: cloud

confluence-cloud
Table Transformer - Sorting out multiple values from a column
Asked by Schmidl82:

Hi everybody,

I have added the Jira Filter Results Makro to a confluence page.

The cells in one column contain multiple values (components defined in Jira),  
e.g. values like A10, B12, I30 and at the same time values like 08/15, 10/12.

I cant find a way to extract the values with the "/" and write them in one new column.

I use the table transformer macro for other operations like conditional formating,

Can anybody help?

Thanks in advance!

Christian


Answers:
author: Stiltsoft support
body: Hi [@Schmidl82](/t5/user/viewprofilepage/user-id/5439789) ,

Please try the following:

![Tue 4-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/308973i62F9F5D06DAF169B/image-size/large?v=v2&px=999 "Tue 4-1.png")

SELECT \*,  
MATCH_REGEXP(T1.'Component', "\\d+/\\d+", "g")  
AS 'Component with /'  
FROM T\*

![Tue 4-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/308974iDC5422E6DF4B9BDA/image-size/large?v=v2&px=999 "Tue 4-2.png")

Here the regex stands for number/number, but you can adjust it as you need.

Hope this helps your case.

comments: author: Schmidl82
body: Thanks you so much!

One additional question: The "Component with/" now containes of one string.

Can I at least add a blank in between the values.

I'd like to filter the column by component sepertely (e.g. 08/15). I'm not sure if the blank helps anyway.

I hope I could explain it correctly,

Thanks!

Christian


author: Stiltsoft support
body: Hi, you need commas to filter your values separately (just as it is shown on the screenshot).

Then you wrap the Table Transformer macro in the Table Filter macro and set a Dropdown filter for the 'Component with /' column.

Then you go to the filter settings (click on the cogwheel near the filter in the macro browser) and set "comma" as a cell value delimiter.

You may check this abstract of our documentation: <https://docs.stiltsoft.com/tfac/dc-server/table-filtration-42239755.html#Tablefiltration-DropdownFilter>

Scroll a little bit down from the anchor and you'll see an example with screenshots.

Hope it is what you meant.


author: Schmidl82
body: Thank you so much for your support!


Tags: filter

sql

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer

unknown-hosting-type
Can Confluence Databases create pages with labels?
Asked by Patrick Sullivan:

* I'm using Confluence Databases
* I've selected Page Link as a column type
* I've selected to Create a Page when adding a new row
* I've selected the parent page I want
* I've selected the template I want to use

The problem is that it seems when I create a new page via a new row in a Confluence Database, the page lacks the label I've added in the template itself.

When I use a Create from template button instead, and use that same template, the label is applied to the created page.

Is this a known thing?


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Patrick Sullivan](/t5/user/viewprofilepage/user-id/5439767) , as a fellow databases user, I'm interested in your use case. Can you clarify how you select a page template for the initial content please?


Tags: cloud

confluence-cloud

database
Formatting user name as @mention using table transformer
Asked by Alexandra K?hn:

Is it possible to format a user name in a table cell as an [@mention](/t5/user/viewprofilepage/user-id/732788) using the sql-query of the table transformer makro like you can format statuses, clickable links, mail and phone numbers with formatwiki?

The input should look like one of theese:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308934iF8F6E74F108F7C9D/image-size/large?v=v2&px=999 "image.png")

and the output like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308935i7A6BD0F57C850362/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Stiltsoft support
body: Hi [@Alexandra K?hn](/t5/user/viewprofilepage/user-id/5436195) ,

Unfortunately, it is not possible. The @ symbol in mentions is not a visible symbol for the macro, you may check it entering real mentions in a row and trying to separate the string by @.

You may use smth like this

SELECT  
FORMATWIKI("@",'Name') AS 'New Name'  
FROM T\*

but the result will be not John but @John. The real mention won't be created.

comments: author: Alexandra K?hn
body: What a pity, but thanks for the fast answer.


Tags: confluence-data-center

data-center

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
Automation: Many branches - would like to name them
Asked by Merrin Fulton:

I have quite a few branches - each with subtasks underneath . To make it easier for editing / maintenance - how can I name them so subtasks are easier to find. naming them in either place would do :)![branch naming possible.png](/t5/image/serverpage/image-id/336533i7EB80A77978B0383/image-size/large?v=v2&px=999 "branch naming possible.png")


Answers:
author: Mikael Sandberg
body: Hi [@Merrin Fulton](/t5/user/viewprofilepage/user-id/5547439),

Welcome to Atlassian Community!

Currently it is not possible to name your branches. The way I work around it when I have a lot of branches is that I add a Log action component at the top of the branch so I can identify it that way.

comments: author: Merrin Fulton
body: This worked really well! Much Appreciated.


Tags: automation

branch

cloud

jira-cloud

name
Asana and Jira work item sync
Asked by Desi Nacheva:

I am using Asana and Jira simultaneously for project and sprint planning. We have a project plan in Asana that links to Jira epics. There is a field in Asana that shows which Jira ticket is lined to the task but I am not able to see which Project the Jita work item is associated in Jira. Does anyone have suggestions? Thanks!


Answers:
author: Nicolas Grossi
body: [@Desi Nacheva](/t5/user/viewprofilepage/user-id/5547431) Welcome! Did you tried this add on:[https://marketplace.atlassian.com/apps/1218016/asana-jira-two-way-sync?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1218016/asana-jira-two-way-sync?tab=overview&hosting=cloud)

Nicolas

comments: author: Desi Nacheva
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) Great suggestion, I am trying to use the native functionality of Jira and Asana. I have already setup the tasks in Asana to be able to link to Jira but cannot see where I can do the reverse.

There should be a way to connect the Asana app in Jira but I am not able to find that in Jira.


author: Josh_Unito
body: [@Desi Nacheva](/t5/user/viewprofilepage/user-id/5547431) There isn't a way to do that natively. At least, not yet! You would need a third-party add-on to be able to connect tasks and issues with 2-way sync.


Tags: cloud

jira-cloud

jira-work-management
Upgrading to a Jira PREMIUM plan (user tier 201-300) annually
Asked by Michael Nnadi:

Hi Jira Team:

I want to upgrade my Team One (teamone-usa.atlassian.net) Jira Standard plan to a PREMIUM plan.

I keep trying to do this via the Atlassian site and there is a workflow loop that keeps having me start over. I cannot complete the transaction.

Can you please have someone work directly with me to secure the quote and eventually invoice? Need to get this up and running quickly for my team.

Please let me know next steps. Thank you!

All my best,

Michael Nnadi


Answers:
author: Trudy Claspill
body: Hello [@MichaelN](/t5/user/viewprofilepage/user-id/5143407)

You can reach out directly to the purchasing team at Atlassian through this page:

<https://www.atlassian.com/company/contact/purchasing-licensing#/>

Or you can consider contacting a licensing partner to work through.

<https://partnerdirectory.atlassian.com/>

(Disclosure: I work for [Praecipio](https://partnerdirectory.atlassian.com/praecipio), an Atlassian Platinum Solution Partner, and License Management is one of our services.)

comments: author: Michael Nnadi
body: thank you so much for your advice Trudy :-). Have a a good one.


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Automation to add comment in JIRA when Sharepoint List is updated
Asked by Jayme Burkhalter:

Hello!

I am wondering if there is a way to build an automation that will add a comment on a specific JIRA Epic when an update is made on a Sharepoint List?

We are wanting to track decisions in a decision log in Sharepoint, but would like to avoid duplicating efforts by automating if possible. Does anyone know if we can build an automation that would take what was added to the Sharepoint List and add that as a comment on a specified Epic?

Ideas appreciated :) thanks!


Answers:
author: Graham Twine
body: Hello [@Jayme Burkhalter](/t5/user/viewprofilepage/user-id/4387886)

When you say "Sharepoint List"

Is the list in share point and you want to track the change from there?

Then the Sharepoint community is the best place to pose this question.

If the list is a check list of sorts in a Jira issue then it may be possible. More information would be required.

The trigger would be the Field value changed.

The condition, if the value is not on the parent Epic

Action, update the parent epic


Tags: cloud

jira-cloud
Unable to Save Changes to Filter
Asked by John Culpepper:

I have created filters in the past to display tickets that meet various parameters. Now, when I go to Filters \> select my filter name \> it displays my JQL, but there isn't an option to Save. The only option is to Copy the filter. I've checked and I am listed as able to edit the filter. Am I doing something wrong or has the option to Save changes to existing filters disappeared?


Answers:
author: Trudy Claspill
body: Hello [@John Culpepper](/t5/user/viewprofilepage/user-id/5397557)

Welcome to the Atlassian community.

You need to make to the filter and execute a search with that change, and they you will get the option to save the changed filter.

comments: author: John Culpepper
body: You know, I thought the changes made would auto-update the search. I didn't realize I had to do that. You're right, that fixed it. Thank you!


Tags: cloud

filter

jira-cloud

save
Couldn't send request: You do not have permission to create requests using this Portal.
Asked by Support:

When a specific user is trying to create a ticket through customer portal, an error message appears:

Couldn't send request  
You do not have permission to create requests using this Portal.

* The portal is open to public.
* Other user has no issue creating the tickets through customer portal, no matter a new user or a project admin.
* This user was the administrator of the project, but he doesn't have the license anymore. His role has been updated as service desk customer, but the issue still exists.

Thanks!


Answers:
author: Support
body: Additional information: unlicensed user in our org cannot submit a ticket through service desk portal. licensed user can, and non-uer can as well.

Please help! ?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to make a field editable in the List View
Asked by Natalia Kuklich:

Hi!  
Any possibility to make custom fields added to my project editable in the list View, similar to e.g. Summary?

![photo_2024-07-18_22-34-45.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336512iC20002318207970C/image-size/large?v=v2&px=999 "photo_2024-07-18_22-34-45.jpg")


Answers:
author: Vronik
body: Hi

Look at this, maybe can help you

<https://community.atlassian.com/t5/Jira-questions/How-do-I-edit-column-fields-in-the-List-View/qaq-p/2286484>

<https://support.atlassian.com/jira-work-management/docs/create-and-edit-issues-and-subtasks-from-the-list-view/>

<https://community.atlassian.com/t5/Jira-questions/How-do-I-add-editable-fields-to-a-specific-view/qaq-p/1335654>

<https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-issues-from-your-list/>


Tags: cloud

jira-cloud
Jira Cloud Automation: difference between two custom fields not shown in a third custom field
Asked by Laviniu Chis:

Hello!

I have an issue with the following rule. I want to subtract 'Valoare ?ncasata ?' (collected amount) out of 'valoarea facturata ?'(billed value) and put the result in 'Rest de plata' ( Amount due).

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336502i2DCEB28A54ADC18D/image-size/large?v=v2&px=999 "image.png")

Everything seems to work fine as the audit log suggests

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336506i7406CFE727B7280F/image-size/large?v=v2&px=999 "image.png")

but still the result it is not shown in the Amount due field.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336509i53B250F181C499DB/image-size/large?v=v2&px=999 "image.png")

Amy ideas?


Answers:
author: Trudy Claspill
body: Hello [@Laviniu Chis](/t5/user/viewprofilepage/user-id/5531904)

The diff() function applies only to date/time fields.

If those are number fields you need to use the minus() function. Refer to

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Plus-Minus>

comments: author: Laviniu Chis
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you, it worked as expected.


Tags: cloud

jira-cloud
Scammed by Asfalis (using Jira) - please help
Asked by Alexx Savage:

Does anyone know how to get in contact with someone higher up at either company (Asfalis or Atlassian), who can help me get the money I'm owed?

I need help with a screen cover MetroPCS sold me with a reimbursement guarantee from Asfalis. Asfalis uses Jira/Atlassian. to scam people, and I can tell because one of their emails alludes to it (Jira@AsfalisWarranty.Atlassian.net).

MetroPCS said I'd get the money upfront, but it turned out to be a reimbursement. Asfalis has repeatedly delayed my reimbursement for nearly six months, despite promising my money was coming \& giving multiple fake deadlines. I contacted consumer protection, but they didn't help protect anyone except the company. If necessary, I'm going to be starting a lawsuit, but I would rather settle this out of court.

Thanks so much.


Answers:
author: MattD
body: Sounds to me like Asfalis use Atlassian products to track claims and send email about claims. With proof that Asfailis are behaving illegally you could ask Atlassian to close down their Jira instance. Otherwise, I don't think Atlassian can do much.

Good luck with getting Asfalis to help with this. This forum is for questions about Atlassian, not about the Atlassian customers who use Atlassian tools.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Setting permissions for a Project Manager (Company Managed)
Asked by John Bradley:

Hello, I've been given the task of setting up permissions for our project manager in Jira and could use a little help. I'm fairly new to being a Jira Admin.

We currently have nine projects that use one permission scheme. Up until now, Atlassian administrators have been Project administrators.

The main concern is that we do not want the Project Manager to delete any projects or filters, but can create them.

What would be the key permission differences between the Jira Admin and the Project Manager I should consider?

Thank you,

John


Answers:
author: Yousuf Raza
body: As a Jira Admin, you have complete control over the Jira instance. You can manage global settings, system settings, users, and all projects. Project Managers do not have global admin rights and cannot delete projects.

You can set up permission schemes associated with your projects and assign project permissions to the Project Manager role, such as creating issues, editing issues, browsing projects, etc. Make sure to only assign the Project Manager role the permissions they need, and ensure that delete projects or filters and global admin permissions are not included.  

You can learn more on how to manage and exclude specific permissions so the project manager role does not have the ability to delete projects or filters, please review this documentation on [project permissions on Jira](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/).


author: Mikael Sandberg
body: Jira project admins only get elevated permissions within the project, they will not be able to remove filters that they are not the owner of nor will they be able to delete projects. All they will be able to do is administrate some features within the project like changing the issue layout, adding/removing access for users to the project, adding /removing components etc. Outside of the project their permission is the same as any other user that are not Jira admins.


Tags: cloud

jira-cloud
?La epica suma los tiempos de las incidencias abajo de ella? ?o como lo puede hacer?
Asked by Itsel Vazquez:

Para mi una ?pica representa un requerimiento, del cual se despliegan tareas u otras incidencias o sub tareas debajo de ella, quiero conocer el tiempo que dedican en todo el requerimiento (epica).


Answers:
author: Danut M _StonikByte_
body: Hi [@Itsel Vazquez](/t5/user/viewprofilepage/user-id/5315948),

Puede hacerlo utilizando el **Pivot Table \& Pivot Chart** **gadget** que ofrece nuestra aplicaci?n [Great Gadgets](https://marketplace.atlassian.com/search?query=agile%20great%20gadgets%20stonikbyte).

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336842i0407A818734B4E5E/image-size/large?v=v2&px=999 "image.png")

Todo lo que tienes que hacer es configurar el gadget como en este ejemplo. El gadget est? localizado en espa?ol.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336843iB2C12A5AD3D1C4B9/image-size/large?v=v2&px=999 "image.png")

Si necesita ayuda, puede ponerse en contacto con nuestro equipo de soporte en support@stonikbyte.com.

Danut.


author: Mohanraj Thangamuthu
body: Hello, Good day. You can explore the automation option as shown in the following link. <https://community.atlassian.com/t5/Automation-questions/How-to-use-automation-to-sum-up-in-EPIC-the-hours-logged-in/qaq-p/1954914>


Tags: cloud

jira-cloud