youngmon/atlassian-qna huggingface dataset:
Can we back up our cloud confluence data locally or to a hosted confluence server for back up purposes?
Asked by Ian Knight:

This is a "just in case" the worst happens question. If Atlassian/conflunence stops, for what ever reason (stops trading, terrorist attack etc), how would we ensure that we have access to our confluence data.


Answers:
author: cgauterio
body: Hi Ian,

Yes, you can backup your Confluence data. Please see [Backing up and exporting data](https://confluence.atlassian.com/display/Cloud/Backing+up+and+exporting+data) for more details on how to do that. Also, please keep in mind that we also perform daily backups of your instance for security purposes. Please see [About Your Data - How often is data backed up](https://confluence.atlassian.com/display/Cloud/About+Your+Data#AboutYourData-Howoftenisdatabackedup) for more details on this.

Cheers,

Clarissa.


Tags: cloud

confluence-cloud
How to install old plugin so older pages work but make it further unavailable?
Asked by James Bergamin:

On our installation we used for a long time the RSVP plugin from Atlassian <https://marketplace.atlassian.com/plugins/com.atlassian.confluence.extra.rsvp> but it seems this has been forgotten, and is flagged as incompatible. We have quite few places where it is used, so we would like to keep it installed (I did it via .jar upload), but also I would like it to be unavailable for further use.

Is this possible?

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: No, there's no way to do this. A plugin is either enabled or it is not.

I suspect the closest you could get would be to write your own rsvp macro that accepts the same parameters and just does a display of the current data you've already got.

comments: author: James Bergamin
body: Thanks, I feared that would be the case.


author: Sateesh Chandra
body: If you disable the plug-in , it will stay but cannot be used.

comments: author: James Bergamin
body: Thanks for the reply. Sadly that is not correct. If I disable the plugin I get the "Unknown macro: rsvp" dialog and the page is broken.


Tags: confluence-administration
Community Forums 2 creating child page instead of topic
Asked by Beth Carroll:

I recently upgraded my forum to Community Forums 2. This is a new community so I did not have any exhisting topics. I used the Community Forums Blueprint to set up a forum and it appeared to work. However, when I add a new topic it appears as a child page instead of a topic on the forum. How do I fix this so that it adds it as a forum topic?

Thanks


Answers:
author: Supraja Thota [Adaptavist]
body: Hi Beth,

Hope this finds you well.

Can you please ensure the Confluence and Community Forums are compatible with each other. If they are can you please try to perform a rebuild from the Confluence Administration menu. More info about this here: <https://confluence.atlassian.com/display/DOC/Content+Index+Administration>

Sometimes it happens that when customers migrate to newer instances, the topics are not populated within the Forums macro which can be resolved by performing a re-index.

However, if this doesn't resolve your issue please consider creating a support ticket with us so that we can investigate and help you resolve the issue.

Support requests are logged via our [contact form](http://www.adaptavist.com/w/about/contact-us/ "Contact the Atlassian Experts") in our website. Please be sure to set enquiry type to "Support services \& Plugins". Please provide the following information:

* the version of Confluence you are using,
* the add-on name and version you are using,
* all information regarding the issue you are facing including log files, steps to reproduce, screenshots, storage format etc. "

If you have any other queries, please do not hesitate to contact us.  

Best Regards,  
Supraja Thota \| QA Analyst \| [Adaptavist.com](http://Adaptavist.com) Ltd.  
Call +44 (0) 20 79764896 \| ++[sthota@adaptavist.com](mailto:sthota@adaptavist.com)++  
Visit us [www.adaptavist.com](http://www.adaptavist.com/) \| Follow us <http://twitter.com/adaptavist>  
[Adaptavist.com](http://adaptavist.com/) Ltd.  
1st Floor, 35 - 39 Old Street, London, EC1V 9HX  
Registered in England and Wales #5456785 \| VAT Reg. GB 872 1217 39


Tags: addon-com.adaptavist.confluence.forums
RPC Confluence export fails with TYPE_PDF
Asked by Dan O'Halloran:

Has any one come across this issue?

xmlrpclib.Fault: \<Fault 0: 'java.lang.Exception: com.atlassian.confluence.rpc.RemoteException: Invalid export type: \[TYPE_PDF\]'\>

I am trying to write an automated export tool for a space. I can export it with TYPE_HTML and TYPE_PDF

I am using the latest confluence 5.7.1


Answers:
author: Jonas Andersson
body: Hi Dan,

Did you get anywhere with PDF exports using XML-RPC? I need something similar and would be helpful for any help on the topic? My email is [xecaz@hotmail.com](mailto:xecaz@hotmail.com) if you feel like helping out.

Kind regards

Jonas

comments: author: Stephen Deutsch
body: Hi Jonas, it works, it just uses a different endpoint as the regular API. Click the link in my answer above for more details.


author: Stephen Deutsch
body: Hi Dan,

If you look at the documentation, you'll see that TYPE_PDF is no longer supported through the regular space export XML-RPC endpoint, instead you have to use a slightly different URL, as it runs through a separate plugin. See this page for more details:

<https://developer.atlassian.com/confdev/confluence-rest-api/remote-api-specification-for-pdf-export>
Draw.io anonymous viewing does not load
Asked by abraxaspw:

We want to allow anonymous users on Confluence to view Draw.io objects, is this possible or on the roadmap?


Answers:
author: Boris
body: <https://desk.draw.io/browse/DFC-91>

We added a ticket so you can keep track of the progress.


author: Rodrigo Girardi Adami
body: Hi Stewart,

According to this answer, it seems the Anonymous is still not supported but might be in the future:

<https://answers.atlassian.com/questions/321834>

I recommend to reach the plugin developer for details about this feature roadmap.

Cheers,

Rodrigo

comments: author: abraxaspw
body: That question specifically refers to editing - this request is just for strictly for viewing. That being said, I will definitely try to get in touch with them.

<br />

Thanks!


author: David Benson _draw_io_
body: That question relates to JIRA, this question is about Confluence.


author: Boris
body: Version 5.0.1.0 of the plugin allows anonymous read access to diagrams.Cheers.


Tags: addon-com.mxgraph.jira.plugins.drawio

draw.io
How to add a section in Confluence 4.3?
Asked by Kevin Delahunt:

So is this possible, or is this a new feature?


Answers:
author: Paula Silveira
body: Hi Kevin,

Please check [Using the Section and Column macros](https://confluence.atlassian.com/display/CONF43/Working+with+Page+Layouts+and+Columns+and+Sections#WorkingwithPageLayoutsandColumnsandSections-UsingtheSectionandColumnmacros) for further information.

Thanks and regards,  
Paula Silveira


author: Mallmann
body: Hey Kevin,

I believe this documentation would help you: <https://confluence.atlassian.com/display/CONF43/Working+with+Page+Layouts+and+Columns+and+Sections>

Let me know if you have any questions.

Eduardo
How to migration mysql from hsql in confluence
Asked by ???:

Hello.

I have a Confluence Server.

I want to Confluence API for blog list. but I can't found it. So I try access confluence DB. My confluence db is hsql. and I don't know hsql.

so I want migration to mysql from hsql.

how to migration mysql from hsql in confluence?

please give me solution.

thank you.


Answers:
author: Deividi Luvison
body: Hey Domingo,

A few questions in here:

* What is your Confluence Version.
* What is the Confluence Home directory disk space size?
* Around how many users add content into your wiki (does not need to be a accurate number).
* Did you already tried to [generate a xml export](https://confluence.atlassian.com/display/DOC/Restoring+a+Space#RestoringaSpace-Exportandimportcompatibility) of your site and importing into a fresh installation on the same version?

Based on the answers for above questions we will be able to think on a strategy for you to achieve what you want.

Hope it helps.  
Thanks and Regards,  
David\| The Engineer that like Windows for realsies.

comments: author: ???
body: Hello. Deividi.Thank you for your answer and sorry because I am too late.Confluence Version. -\> 5.6.5Confluence Home directory disk space size -\> 819Gmy wiki users count is -\> 9 users.I get to "generate a xml export". I am ready.


author: Deividi Luvison
body: If you generated the xml back what error you get when you start a fresh installation and try to import during the installation process?


author: ???
body: Thank you, Deividi. When you before that answer to me, I don't know "generate a xml export". Now I will try import.I will comment after import.


author: Deividi Luvison
body: Sure buddy, make sure to follow below guide to setup a fresh Confluence on the same version you have before importing the xml file:<https://confluence.atlassian.com/display/DOC/Database+Setup+For+MySQL>The above guide explains what you need to change to hook up a confluence into a MySQL database.


author: Benito Picarelli
body: Hi there,

I believe this documentation will help you out on this migration:

<https://confluence.atlassian.com/display/DOC/Migrating+from+HSQLDB+to+MySQL>

comments: author: ???
body: thank you. show you that my comment


author: ???
body: Thank you for your answer. Benito.

but this web page is older. My workbench is defferent

?????????? 2015-04-08 ???? 3.37.35.png

how to intert this input box?

and my confluence server have not gui. this is my iMac capture.  
[](https://community.atlassian.com/t5/Confluence-questions/How-to-migration-mysql-from-hsql-in-confluence/qaq-p/25112?attachment-id=1500){#link_1188a290cb0ace}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/4179/1/%E1%84%89%E1%85%B3%E1%84%8F%E1%85%B3%E1%84%85%E1%85%B5%E1%86%AB%E1%84%89%E1%85%A3%E1%86%BA%202015-04-08%20%E1%84%8B%E1%85%A9%E1%84%92%E1%85%AE%203.37.35.png){#display_1188a290cb0ace_0}


Tags: confluence-administration
Confluence Pinging SQL Server Mulitple Times per Second
Asked by Davin Studer:

I'm using the [SQL for Confluence](https://marketplace.atlassian.com/plugins/org.swift.confluence.sql) add-on and I have the below data source in my server.xml file for accessing SQL data from that add-on. I'm running a server side trace on the MS SQL server and I notice that my wiki server is pinging my MS SQL server several times every second. I realize that this probably has nothing to do with the add-on or even anything to do with Confluence but rather Tomcat. Anybody have any idea if there is anything I can do to have Tomcat not be so yappy to my SQL server?

```
&lt;Resourcename="jdbc/{myprofilename}"auth="Container"type="javax.sql.DataSource"driverClassName="net.sourceforge.jtds.jdbc.Driver"url="jdbc:jtds:sqlserver://{myserver}:1433/{mydb}"username="{myuser}"password="{mypass}"maxActive="20"maxIdle="10"validationQuery="Select 1"/&gt;
```


Answers:
author: Davin Studer
body: Yes.


author: Sergey Svishchev
body: Are these 'pings' executing the validationQuery?


Tags: addon-org.swift.confluence.sql

confluence-administration
Error Parsing Storage Content
Asked by Jason J:

Hello,

When I use the Ideation tool I received an error of 'error parsing storage content' in the body of the submission. It always looks like - Error Paring Storage Content - (Then the submitted information)

Please help


Answers:
author: Melek Jebnoun_Vectors_
body: Hello Jason,

Does this problem persists on your side? if so, can you please report it with more details (confluence version, screenshots..) on our Support JIRA instance <http://lab.spectrumgroupe.fr/jira/> so we can check what support we can provide for it.

Thanks a lot


Tags: confluence-administration
Got packet bigger than 'max_allowed_packet' bytes when dumping table `plugindata` at row: 21
Asked by Ryan Goodwin:

Hoping for some help.

Mysql is configured for 64mb max_allowed_packet size.

Getting this error when using mysqldump to export:

mysqldump: Error 2020: Got packet bigger than 'max_allowed_packet' bytes when dumping table \`plugindata\` at row: 21

Row 21 in plugindata table is com.atlassian.upm.plugin-license-storage-plugin

<br />

First noted when trying to import the dump into new/clone instance. Max allowed packet bumped up to 2048M and still error persists.

Any ideas?  
[](https://community.atlassian.com/t5/Confluence-questions/Got-packet-bigger-than-max-allowed-packet-bytes-when-dumping/qaq-p/120343?attachment-id=12886){#link_1188a2ce9efc0e}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/20022/1/image2016-5-24%2018%3A53%3A31.png){#display_1188a2ce9efc0e_0}


Answers:
author: Libor Tvrd?k
body: Configuration of MySql and mysqldump is different (if you mean `/etc/my.cfg`}}.

You have a two solution:

1. Add the command line parametr {{`--max_allowed_packet=64M`}} to your `mysqldump` command
2. Or add `max_allowed_packet=512M` to `[mysqldump]` section of your `my.cnf`

See on <http://stackoverflow.com/questions/8815445/mysqldump-error-got-packet-bigger-than-max-allowed-packet> .

Cheers,

Libor

comments: author: Ryan Goodwin
body: Thanks for your suggestions, but as I mentioned in the OP, max_allowed_packet has already been increased.I use 512m while taking the mysqldump and 512/1024/2048 in the import statement on the new server. The my.cnf is configured (on both source and dest server) with 64mb.Error persists.


author: Khuong Vu
body: @libor.tvrdik@telefonica.com 's instructions work for me. Please see below

```
[kvu@myserver mysqldump_files]$ mysqldump -uroot -p confluence &gt; mysqldump-2016-05-24-18-32.sqlEnter password:mysqldump: Error 2020: Got packet bigger than 'max_allowed_packet' bytes when dumping table `PLUGINDATA` at row: 47[kvu@myserver mysqldump_files]$ vi /etc/my.cnf[kvu@myserver mysqldump_files]$[kvu@myserver mysqldump_files]$ mysqldump --max_allowed_packet=256M -uroot -p confluence &gt; mysqldump-2016-05-24-18-32.sql
```


author: Khuong Vu
body: image2016-5-24 18:53:31.png


Tags: confluence-administration
Scaffolding Add-On disabled in Confluence
Asked by Susan Glenn:

I recently upgraded Scaffolding in Confluence 5.6.6 and it is disabled. I cannot re-enable the product.


Answers:
author: Kay Brown
body: Hi Sue,

Post your issue here: <https://community.servicerocket.com/servicerocket>

Regards,

Kay


Tags: addon-net.customware.confluence.plugin.scaffolding

confluence-administration
Is the Confluence Cloud download safe
Asked by Kathy Plamann:

I am looking at migrating from Confluence Cloud to Confluence Server. Has anyone tried using the Confluence Cloud Download installs for this purpose? Is this a safe, virus free download?

Thanks

Kathy


Answers:
author: Nic Brough -Adaptavist-
body: Yes, it's all safe, as long as you get it from Atlassian.


Tags: confluence-administration
How to make "/questions" page to be site default homepage?
Asked by Sergei Dorogin:

Here, on <https://answers.atlassian.com/>, you set up that root page is questions page. But after I install the latest Confluence Questions on my Confluence 5.7.1 I have the same default site homepage.

There is an option iIn Adminstration - Site homepage (http://server/admin/editspacesconfig.action#features) but there's only one value for it "dashbord".

So how to make /questions page to be site homepage?


Answers:
author: Joe Clark
body: See my answer over here for details: <https://answers.atlassian.com/questions/11463688>

comments: author: Sergei Dorogin
body: Thanks! It looks like it works fine.


author: Sergei Dorogin
body: Oh, no. It seems that after I disabled Spaces nobody can access the site anymore (users are presented page "Not Permitted").


author: Joe Clark
body: Oh, sorry! I didn't explain fully - this option only works if you want to use ONLY Confluence Questions and not the core features of Confluence too.


Tags: confluence-administration
I am having trouble copying and pasting tables in Confluence (cloud version)
Asked by Benjamin Wan:

I am unable to copy and paste tables in confluence. I just end up pasting plain text. It was working last night.

I have tried it with Chrome and IE and both only paste text without the table.

I have tried copying text before and after the table and that doesn't do anything.

I tried going into another confluence document that I know didn't have issues and tried it and have the same issue.

Was there an upgrade that broke something?


Answers:
author: Andre Borzzatto
body: There wasn't any major update as far as we aware of.

As Paula mentioned, maybe you can try the copy operation with another browser, but I was able to successfully copy the table and its content using Chrome.

What I'm doing is creating the table using the "Insert table" toolbar menu located at the top of Confluence editor, then I save the page with this table and when viewing the page I simply select all of its content, copy, then paste in another page. It works.

So, please let us know how you are approaching this operation and we can try to help you further.

Thanks!

Andre


author: Paula Silveira
body: Hi Benjamin,Did you test copy and paste using a different browser?


Tags: cloud

copy

paste

table
How to add administrator access?
Asked by Rob Raschke:

How to add administrator access?


Answers:
author: Nic Brough -Adaptavist-
body: Only administrators can add people to the groups required to enable admin rights. If you have lost your admins for some reason and can't get in, then see <https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights>

comments: author: Rob Raschke
body: I do have admin rights, I just don't know how to use the tool. Is there a user manual?


author: Nic Brough -Adaptavist-
body: Yup. See <https://confluence.atlassian.com/display/DOC/Getting+Started+with+Confluence>Most importantly, look to the left of the page, there's several sections. I'd skim the getting started, and maybe the user guide, but for user maintenance, you'll need to go for the admin section


author: Rob Raschke
body: This is fantastic! Thank you for your assistance!


author: Alex Yasurek
body: Do you want someone to have admin access for the whole instance or for a specific space?


author: Sateesh Chandra
body: By adding the user to confluence-administrators groups


Tags: confluence-administration
Unknown User (u.sername) issue
Asked by Michel Hoogervorst:

One of our users complained about not being able to login anymore. He had some issues logging in since about a week he told me. Of course, when I stood next to him the logon process worked fine, but he had lost all his tasks and profile picture.

Now, when I search for his username using the search-field at the top of the screen, I see a user called "Unknown User (u.sername)" (offcourse not really u.sername but his true username :wink:). When I seek his full name I see his full name as a user. When I click either one of them, I get the same profile page of user "u.sername". Confluence tells me that this account was created Mar 30, 2015 12:27, about a week ago.

We didn't made any configuration changes on that date... we did update confluence to the latest version but have done so a week before that date. Nothing was wrong with his account after the upgrade.

In the database I see that this user has two user_key's:

```
mysql&gt; select * from user_mapping where username='u.sername';+----------------------------------+-------------+----------------+| user_key                         | username    | lower_username |+----------------------------------+-------------+----------------+| xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | u.sername   | u.sername      || yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy | u.sername   | NULL           |+----------------------------------+-------------+----------------+2 rows in set (0.00 sec)
```

We use atlassian crowd to login to confluence through a local JIRA instance, which on its turn uses Active Directory for authentication. Nothing was changed on both JIRA and our AD at this date as well.

I see that Confluence did a userdir-sync exactly at the time the user was 'created', in the log it says:

```
2015-03-30 12:27:58,322 INFO [scheduler_Worker-2] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] addUsers adding [ 1 ] users
```

In the JIRA log however, no changes for the userdir are mentioned.

Could someone point us in a direction on how this could have happened and is it possible to merge both 'user_keys' so this user gets his tasks back?  


Answers:
author: Michel Hoogervorst
body: Our problem is solved with the help of Atlassian support. First they pointed me to this bug: <https://jira.atlassian.com/browse/CONF-36018>

At the end I had to do a lot of extra queries (specific to our setup) to solve this, so I don't think it's a good idea to post those here.


author: Michel Hoogervorst
body: OK, in the meantime I learned that someone responsible for our AD did rename the account, but after some issues he reverted this change. I think we can safely assume that this is probably the moment that this issue was originated.I'd still like to know if it is possible to merge both users back into the old one so he gets his stuff (like his tasks and profile picture) back.


Tags: confluence-administration
??????????????
Asked by Takuya Kondo:

???????????????????????????????????????????????????????????????????????????????????????????????????????????

????????????????????????????????????????????????????????????????

????????????????????????????????

????????????????????????????


Answers:
author: mai_nakagawa
body: ??????????????????????????????????????????????????????????2015?4?1?????????????

It is a problem that you should contact Atlassian Support. Please contact us through the following link. We officially provide technical support in Japanese on and after April 1st, 2015!

<https://support.atlassian.com/servicedesk/customer/portal/6>

comments: author: Takuya Kondo
body: ????????????????????????????????????????????????????????????????????????????


author: Deividi Luvison
body: Hey @Takuya Kondo San,

Next questions you post in atlassian forums try posting in English (or in both languages) so we all will be able to assist you :smile:.

As you told Mai you will contact atlassian support for further assistance I will mark this as answered.  
Thanks and Regards,  
David\|Confluence Support Engineer


author: Dmitry Miroshnichenko
body: man! There is no need to translate! It's all clear here! Lol


author: niroshabandaru
body: Hi,

Can you translate and post the question in english.


Tags: cloud

confluence-cloud

language-ja