youngmon/atlassian-qna huggingface dataset:
Jira form QR code
Asked by Daniel Schacher:

Does Jira forms allow me to generate a QR code that directly links to the form?

For example, we do monthly presentations to our customers, and I want to have a QR code at the end of the presentation, so they can simply scan the code, and submit a form.

Thank you, any help is appreciated.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Daniel Schacher](/t5/user/viewprofilepage/user-id/5544506) and welcome to the community,

Forms doesn't allow you to create a QR from Jira itself. They can only create a sharable link, which you can use in a QR code generator software to produce your QR code

comments: author: Daniel Schacher
body: Amazing, great idea. Thank you


author: Daniel Schacher
body: Where can I find this shareable link?


author: John Funk
body: Hi Daniel - Welcome to the Atlassian Community!

You should be able to do that. Advance to the form in create mode and then create your QR code using that link. And then try it out! That's the best way to know.

comments: author: Daniel Schacher
body: Thanks John, I'll give this a crack :)


author: Daniel Schacher
body: Where can I find this shareable link?


author: John Funk
body: Just follow what I said above. Navigate to the form as normal and then copy the URL.


Tags: cloud

jira-service-management

jira-service-management-cloud
Setting Issue count greater than 0 in JIRA Automation
Asked by Kim_ Byeonghwa _SSS_:

Hi

I want to set up an automated E-mail in JIRA Automation to be sended only if the number of detected issues is greater than 0.

I tried setting it as shown in the image below, but it didn't work.

Please advise.

Regards

![error.JPG](/t5/image/serverpage/image-id/336587iB9C850AD2371498D/image-size/large?v=v2&px=999 "error.JPG")


Answers:
author: John Funk
body: Hi [@Kim_ Byeonghwa _SSS_](/t5/user/viewprofilepage/user-id/5547588) - Welcome to the Atlassian Community!

What didn't work? Can you share the full automation rule? And can you share the audit log after you run it?

comments: author: Kim_ Byeonghwa _SSS_
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148)   

Thanks for the reply!

I share the full automation rule.

To explain the situation accurately, there are no issues to be searched for by the criteria I specified.

So automatic emails are not being sent, but 0 emails are being sent and I am in trouble.

Please tell me how to solve it.

Best regards

![1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/336612iAC870D9D6606B9F8/image-size/large?v=v2&px=999 "1.JPG")![2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/336610i33BE660E4D31961A/image-size/large?v=v2&px=999 "2.JPG")![3.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/336609i7CF4225BC468FC0C/image-size/large?v=v2&px=999 "3.JPG")![4.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/336611iA948B6C5BEA25EF9/image-size/large?v=v2&px=999 "4.JPG")![5.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/336613iC3422A837D4123E8/image-size/large?v=v2&px=999 "5.JPG")


author: Bill Sheboy
body: Hi [@Kim_ Byeonghwa _SSS_](/t5/user/viewprofilepage/user-id/5547588)

You appear to be using Jira Server (or Data Center), and have enabled the issue bulk-handling option for the rule's scheduled trigger: <https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html>

And the rule is not using the Lookup Issues action.

The fix may be to substitute any {{lookupIssues}} references with the {{issues}} smart value (please note that is plural).

For example:

{{lookupIssues.size}} should be {{issues.size\|0}}

Kind regards,  
Bill


author: Kim_ Byeonghwa _SSS_
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Thanks to you, I solved the problem.

Best regards,

Kim


Tags: cloud

jira-cloud
How to enables the option variables not yet defined in formula tab in structure plugin?
Asked by thumuluru_shreya:

I am not able to enable the option variables not yet defined in formula tab in structure plugin. How can I enable this option is there any ways to do?![Screenshot (386).png](/t5/image/serverpage/image-id/336581i5A86E3E0880A4595/image-size/large?v=v2&px=999 "Screenshot (386).png")


Answers:
author: Mikel Garcia Bartolome
body: Hello [@thumuluru_shreya](/t5/user/viewprofilepage/user-id/5541517)

For plugin related issues, I recommend that you write it directly in the tools provided by the plugin itself: <https://almworks.com/structure/overview.html>


Tags: cloud

jira-cloud
Need to show custom field in particular issue State
Asked by Prathap DL:

Hi Team,

I need to Hide the custom field in other states. and it should be displayed in Particular State.

I have created custom field and added in Edit/View screen.

Example Workflow: New--\>InProgress--\>Resolved--\>Closed

When i moved to **resolved** state I need to display the custom field in edit screen. And that custom field should not be displayed in any other state.

Note: I'm aware of Transition Screen Popup screen. But i don't want to show Popup Screen when i moved from **Resolved** to **Closed** Transition


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Prathap DL](/t5/user/viewprofilepage/user-id/5541334)

Unfortunately in cloud there isn't any way to achieve that. Only in DC version and only with scriptrunner. Currently on cloud scriptrunner supports behaviors only on create screen <https://docs.adaptavist.com/sr4jc/latest/features/behaviours>

comments: author: Prathap DL
body: Thanks for the Reply [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)


author: John Funk
body: Hi Prathap,

The only way to do this as you want would be to possibly use the ScriptRunner Behaviours app.

There's workarounds using transition screens as you mention.

comments: author: Prathap DL
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)


author: John Funk
body: You are welcome.


Tags: cloud

jira-cloud
How to create a JQL to query the tickets which has link to another project at all hierarchy?
Asked by Alfred Tan:

Hi Peers,

I and using Jira Structure and I would like to find tickets in project IIP (level 1 and level2) which have link to another project (Level 3, DGAW).

Refer to attached picture for more understanding.

I had tried " issue in links ", "IssueFunction in linkedIssueof" but none of them is working.

It only show the tickets that has link to level 1 (C) but not both levels (level 1 and 2).

Please help.

![image.png](/t5/image/serverpage/image-id/336574iE4010277828B7525/image-dimensions/244x131?v=v2 "image.png")

issueFunction in linkedIssuesOf('

issueFunction in linkedIssuesOf('

issueFunction in linkedIssuesOf('


Answers:
author: vasanth
body: [@Alfred Tan](/t5/user/viewprofilepage/user-id/1155066)

it would be best if you saw the hierarchy level

View the full Jira Issue Type hierarchy of Linked issues,  
Portfolio/Advanced Roadmaps, Epics, and Subtasks up to 10 levels.

comments: author: Alfred Tan
body: I am sorry. I don't understand.

In IIP project, CAPABILITY is my level 1 and Epic is my level 2.

There are DGAW tickets( Epic from another) link to either the iip CAPABILITY or Epic.

The JQL I an seeking for is to query all the tickets in IIP project which have linked to DGAW project.


Tags: cloud

jira-cloud
??????????????????????
Asked by Yuki Matsubrara:

![????????? 2024-07-19 122024.png](https://community.atlassian.com/t5/image/serverpage/image-id/336577i27B2CD8C7560744A/image-size/large?v=v2&px=999 "????????? 2024-07-19 122024.png")

?????????????"???"??"??????????"??????????????????????????

?????????????????????????????????????????????

????????????????????????????????????????????????????????????


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Are you using Jira work management or Jira software project ?

comments: author: Yuki Matsubrara
body: Thank you for answering.

I use Jira work management


Tags: cloud

jira-cloud

jira-work-management
Myjirabot for Telegram
Asked by btseric:

MyJiraBot is not responding to any queries

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336565iED9F2A0DB0D072B7/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Vronik
body: Hi

Look at this

<https://myjirabot.com/faq>

Try writing an email to support to see if they can help you.


Tags: cloud

jira-cloud
What is the criteria for the Version report to start having the prediction information?
Asked by Alfred Tan:

Hi Guys,

Is there any particular setting needed so that the Prediction of Completion date in the Version Report can produce the prediction data?


Answers:
author: Bill Sheboy
body: Hi [@Alfred Tan](/t5/user/viewprofilepage/user-id/1155066)

On the documentation for this report: <https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-version-report/>

It describes:
> 10% of the estimated work for the version will need to be complete before the predictions can be calculated.

Kind regards,  
Bill


Tags: cloud

jira-cloud
How to find ranking fields ID
Asked by lila:

Im doing an automation to update the "Effort" field in JDP, however that field doesnt seem to be recognised. According to

<https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/> this seems this might not be supported?   

<br />

<br />


Answers:
author: Pramodh M
body: Hi [@lila](/t5/user/viewprofilepage/user-id/4946303)

Here is the document to find the field id in Jira

<https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html>

Thanks,  
Pramodh

comments: author: Bill Sheboy
body: Hi [@lila](/t5/user/viewprofilepage/user-id/4946303)

Smart values are name, spacing, and case-sensitive, and they may not exactly match the displayed name on the issue pages. When an incorrect smart value is used, it returns *null* and so often fails silently in rules.

To find the correct smart value (or its custom field id) please use this how-to article: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

The essential steps are:

* identify an example issue with your field
* using a browser tab, call the REST API endpoint to get the issue data, substituting in your Jira URL and the example issue's key:

```
yourJiraURL/rest/api/3/issue/exampleIssueKey?expand=names
```

* search on the page for your field to find its exact smart value and custom field id
  * if you find it, it is likely supported
  * if not, it is not

Kind regards,  
Bill


Tags: automation

cloud

jira-product-discovery
Automation - trigger on issue transition add comment
Asked by Kathy Wahler:

Any ideas why this isn't working. This seems pretty straight forward but its not adding my comment. I've included an image of the transition screen that present when the issue is transitioned to closed if that helps shed any light. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336549i5FB5CD52E6C07E85/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336548iCBE1C41EC8FEC83D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Kathy Wahler](/t5/user/viewprofilepage/user-id/5394971)

It is great that you provided us with the images of the rule.

In addition we need to see the output in the rule's execution audit log. Is the rule getting triggered?

Does the issue match the condition you added to the rule?

comments: author: Trudy Claspill
body: Hello [@Kathy Wahler](/t5/user/viewprofilepage/user-id/5394971)

Were you able to solve your issue or do you still need help?

If you still need help, can you please provide the Audit Log information?

If you were able to solve your problem, could you post your solution as an Answer to your Question, and then Accept your own Answer to mark you Question as Solved?


author: Kathy Wahler
body: I wasn't aware of the audit log, once I realized that I saw what the issue was. Thank you this has been resolve.d


author: Stefan Salzl
body: Hi [@Kathy Wahler](/t5/user/viewprofilepage/user-id/5394971)

Just my first idea as I can see this detail in the screenshot:

The rule seems disabled. Did you disable it on purpose as it wasn't working or could that be the error?

Best  
Stefan


author: Pedro Lucena
body: Hello how are you? A good option if it is not working would be to reindex the environment


Tags: automation

data-center

jira-data-center
attachement page
Asked by ???:

hello.

- Many attachments are often uploaded on the jira page.  
- There are cases where it occurs on more than 10 pages.

It's too inconvenient and sometimes employees get confused about files.  
Can't we make it appear like before?


Answers:
author: Trudy Claspill
body: Hello [@???](/t5/user/viewprofilepage/user-id/5524097)

Welcome to the Atlassian community.

Can you provide a screen image that shows how it appears now?

Can you describe in more detail how it appeared before?


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Automation - Schedule jql to run daily (looking for due dates past due) add comment
Asked by Kathy Wahler:

What else am I missing to get this to add a comment based on my schedule jql running looking for my criteria (overdue)?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336546i3CB41C9F2880DA70/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Trudy Claspill
body: Hello [@Kathy Wahler](/t5/user/viewprofilepage/user-id/5394971)

What does the Audit Log contain when this rule runs? How are the results different than you expect?

Do you think it could have anything to do with this checkbox? With this box checked the rule will only operate against issues that have changed since the last time the rule executed.

![Screenshot 2024-07-18 at 7.57.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336568iE6AEDD236037FD68/image-size/large?v=v2&px=999 "Screenshot 2024-07-18 at 7.57.07?PM.png")

comments: author: Bill Sheboy
body: Hi [@Kathy Wahler](/t5/user/viewprofilepage/user-id/5394971)

Adding to Trudy's suggestions:

Your rule trigger also has the bulk handling option selected. That option is used with the plural {{issues}} smart value when one wants to send a single email, or sum a field in the data: <https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html>

Do you want to process the issues as a set or process each, one at a time?

* If as a set, the smart values in the rule need updates
* If one at a time, the bulk option may be unchecked

As currently written, the behavior of the rule is a bit undefined: it uses smart values for single issues but gets them as a batch.

Kind regards,  
Bill


Tags: data-center

jira-data-center
SLA is not syncing well with the goals
Asked by Mona:

Hi,

Recently my SLA metrics are not syncing well with "Time to response" \& " Time to resolution". It was working smoothly earlier, not sure what went wrong.

Even after responding well before set timer to the issue reporter the SLA timer doesn't read the set rules and shows as breached.

![Capture.GIF](/t5/image/serverpage/image-id/336541i598C917391AB6145/image-size/large?v=v2&px=999 "Capture.GIF")![Capture 1.GIF](/t5/image/serverpage/image-id/336542i1D44A89AA678699F/image-size/large?v=v2&px=999 "Capture 1.GIF")


Answers:
author: Dominik ?arkovi?
body: You have a red warning there, see what it says.   

Test JQL in advanced issue search


Tags: cloud

jira-cloud

priority

sla
Why can't see an updated team-managed burnup report?
Asked by Fdabo:

I did some changes to the work flow on a team managed scrum project few week ago, amendment were to consider more tha one resolution state since then my burnup report isn't working well. Looks like the issues on status 'DONE' are not considered anymore on that report.

Do you know if that's a known problem?


Answers:
author: Danut M _StonikByte_
body: Hi [@Fdabo](/t5/user/viewprofilepage/user-id/5547469),

Check the board configuration and ensure that the Done status is mapped on the ++last++ column of the board. These reports considers as "done" the issues from the last column.

Also, you could try the **Sprint Burndown Burnup Chart gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=agile%20great%20gadgets%20stonikbyte) app, which can be a better alternative to that report.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336839iEAEF3261AA0ABDA9/image-size/large?v=v2&px=999 "image.png")

See more examples about this gadget in this article: <https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063>

Hope this helps.

Danut.

comments: author: Fdabo
body: Hi Danut, thank you for your comments I will work on your suggestions.


author: Fdabo
body: Hi Danut, Great it works?. I just mapped the Done status as last column. Thank you


author: Danut M _StonikByte_
body: Hi [@Fdabo](/t5/user/viewprofilepage/user-id/5547469),

Excellent. I'm glad it works. Please close the topic by marking my answer as accepted.

Danut.


author: Nicolas Grossi
body: [@Fdabo](/t5/user/viewprofilepage/user-id/5547469) Welcome! You might review this link: <https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-team-managed-burnup-report/>

HTH

Nicolas

comments: author: Fdabo
body: Thank you Nicolas for your quick reply.

Actually my scrum project was working fine considering just one resolution state, burnup reports were OK. Things went bad since decided to add more resolution states.

I went over the link you shared and the setups to consider are ok according how the docs are suggesting . But it remains the same problem.


Tags: cloud

jira-cloud
how to set up workspace views
Asked by Pete:

Need help setting up tasks in workspace views


Answers:
author: Dreamsuite Mike
body: Hi [@Pete](/t5/user/viewprofilepage/user-id/4312290)

These articles should help:

<https://trello.com/views/table>

<https://blog.trello.com/trello-table-view>

<https://support.atlassian.com/trello/docs/workspace-views/>
Archive Lists not functioning correctly
Asked by Judy Shepherd:

Just this morning - on resuming Trello, I am unable to search Archive Cards - there are cards showing in the list but they are blank and are not able to be opened

I have tried the usual log on an off etc - I use history extensively with orders


Answers:
author: Dreamsuite Mike
body: Have you tried logging into using a different browser that you don't normally use for Trello? This will be sure that you're not having issues with Browser cache or history...

What OS are you using Trello on (Windows, IOS etc..)?

What version are you using (Web browser, IOS App, Windows App etc...)?

What browser are you using?

A go-to fix I would try for issues like this would be:

* Log out of Trello
* Clear all browser cache and Cookies
* Restart the browser
* Log back into Trello

comments: author: Judy Shepherd
body: Thank you - I have tried the logging out and in - haven't tried it on another PC - but will do that and will also try another browser

Using Windows 10


author: Judy Shepherd
body: Situation now seems to have resolved itself - I'll now know what to try first if there is a next time - Thank you
not synching across devices with free Trello
Asked by Alison Buckner:

I opened a Trello account on my ipad, but when I used the same log in on my computer, I am not seeing my boards.

I tried logging out of Trello on my ipad, browser (Safari) and refreshing Trello on my computer browser (Edge). I logged out on my computer and logged back in, but I still don't see the boards I made on my ipad.

Thank you for your help.


Answers:
author: Alison Buckner
body: I figured it out! User error, lol.
Apareceu outro user name vinculado ao meu e-mail e n?o consigo acessar o antigo
Asked by J Alipio Leitao:

Aceitei o convite para ser membro de um quadro de outra pessoa, mas o trello alterou o usu?rio original criando um username2 ligado ao meu e-mail, e a partir de ent?o, n?o consigo acessar meus quadro originais ligados ao meu username1.

As pessoas que fazem novos convites aparece apenas o username2, mas em quadros deles onde o username1 estava como membro, ainda aparece a minha foto e o username1.

Como devo proceder? vi em alguns f?runs sobre o Trello a sugest?o ? cancelar a conta do usermane2, mas como esse usu?rio est? atrelado ao meu e-mail, receio que eu perca tudo, at? os quadros do usu?rio correto.

Tenho muitos quadros important?ssimos, o que devo fazer???


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community! I hope you don't mind me answering in English ?

First, it's worth mentioning that Atlassian doesn't allow creating more than 1 account linked to 1 email address.

I've just checked the details about your account and see that there are different email addresses linked to your username, username1, username2, and even username3 accounts.

I'd suggest you check each mailbox that you have for Atlassian emails to identify the ones linked to your accounts. You can also try sending password reset emails to each of your email addresses at <https://id.atlassian.com/login/resetpassword>.

If any account is linked to an email address, you'll receive a password reset email which will allow you to log in and review the content of each account.

Afterward, if you don't plan to use that many accounts and to avoid any confusion in the future, I'd suggest deleting the accounts you don't need by following the instructions at <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>

Hope this information helps!

Alina \| The Trello Team
Trello keeps opening Miro
Asked by Alex Enderlein:

When I open the Trello App on my MacBook, it keeps opening the sign in page for Miro. When I actually sign into Miro it just opens the webpage of Miroand nothing changes in the Trello app. I also cannot close the sign in option. I restarted the app multiple times and also restarted my laptop. The web version of Trello works just fine.


Answers:
author: Vishaal S
body: Hey Alex,

Vishaal here with the Trello Team---thanks for reaching out

Ah! That's not expected, I assume this is a caching issue related to your desktop app, Could you please uninstall the desktop app and install it again, but make sure to follow the instructions here:

\* <https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/>

I know this is a very general suggestion, but it helps us narrow down the investigation by making sure you have the most recent version of the app and that there is no leftover data from previous versions.

Please test it after reinstalling, and we can continue investigating from there if the issue persists.
Show checklist: trial expired. See settings.
Asked by Cheri Moe:

Hey y'all!

We have a VERY basic board on Trello for our team. There are 4 cards...one for each team member. This is basically a To Do list. I added a checklist so we can add tasks. When I look at the overview of the board I see the message "Show checklist: trial expired. See settings." When I click on the card I can see the full checklist for each person. We have a free account...I'm pretty sure that's all we need. Thanks so much for your help!


Answers:
author: Rasmus Wulff Jensen
body: Sound like you have this PowerUp installed: <https://trello.com/power-ups/5fb7eaf8055b9566a547e0f9/show-checklist> and it is its trial that has expired, and nothing to do with Trello itself

comments: author: Cheri Moe
body: Thanks so much Rasmus! Problem solved.