youngmon/atlassian-qna huggingface dataset:
Removing attachment thumbnails on G Drive folder links
Asked by Meredith HQ:

Hi :)  

We are linking to some folders with source material in, and the drive link is showing an icon of every file in the folder. In this case it's a bunch of speaker presentations for an all day event.  

We don't need those thumbnails, just a link to the drive so we can find the slides easily.  

Is there a way to turn them off?  

Thanks.


Answers:
author: Alex W
body: Hi Meredith, this is expected behaviour, there's no way to change the look and feel of how folders from GDrive get attached in Trello. Under the thumbnails is a link directly to the folder in Drive.


Tags: attachment

google-drive

thumbnail
Swapped images and broken links
Asked by Duna.rodriguez:

Hello!

I'm having a huge problem on several Confluence articles.

* **Images**: At some point several images were exchanged for a single identical image in several articles. It is always the same and seems to be an image of our base, but it is completely random. And it's not always all the images in the article. Swapped images are attached images, not images from the web.
* **Links**: In several articles, the links that lead to other Confluence articles, regardless of the space they are in, are replaced by #, even if their address is correct (I always search for the article by looking for the name, not pasting the address). The article where the error occurs at most has been renamed or moved within its own space, and even then, it doesn't always happen in all of them.

When I went to look at the edit history, both issues appear between two older changes, and the issues would have been noticed during the more recent changes. I fixed many of these errors and they reappeared.

It just doesn't make sense.

Does anyone know what I could be doing wrong? I don't want to review and correct so many articles for the error to show up again.

Thank you!


Answers:
author: Brant Schroeder
body: [@Duna.rodriguez](/t5/user/viewprofilepage/user-id/5092062) Welcome to the Atlassian community

Is there a draft that someone has and is using to overwrite your changes? [https://confluence.atlassian.com/doc/drafts-149040.html#:\~:text=To%20delete%20a%20draft%20go,work%20on%20them%20with%20you.](https://confluence.atlassian.com/doc/drafts-149040.html#:~:text=To%20delete%20a%20draft%20go,work%20on%20them%20with%20you.)

Who is making the changes in the history? Do the pages have any excerpts?


Tags: cloud

confluence-cloud

image

issue

link
global retention policy
Asked by Heather Lamb:

Where can I find my organizations global retention policy in Confluence for Confluence.


Answers:
author: Darin - Opus Guard
body: [@Heather Lamb](/t5/user/viewprofilepage/user-id/5092074) check out [Content Retention Manager for Confluence](https://marketplace.atlassian.com/apps/1233769/content-retention-manager-for-confluence?hosting=cloud&tab=overview) as a possible solution. If you're looking for how to set content retention on pages or globally for content your team is creating in Confluence, this might help. It's free for Confluence Cloud Free editions and makes setting retention policies easy. Let me know if you need help!


author: Alex Koxaras _Relational_
body: Hi [@Heather Lamb](/t5/user/viewprofilepage/user-id/5092074) and welcome to the community,

For the free plan of Jira, as you state on your post, data retention is as follows:
> If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn't apply to that site.
>
> Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.

More info here <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>


author: David Freitez
body: Hi [@Heather Lamb](/t5/user/viewprofilepage/user-id/5092074)

Welcome to the community, regarding your question for Confluence Cloud, this link has the data policies:

<https://community.atlassian.com/t5/Confluence-questions/How-long-is-information-stored-in-Confluence-how-long-is-the/qaq-p/1224997>

Kindly review the document which has several policies of when Atlassian will delete data in several scenarios.

Thanks,  
David


Tags: cloud

confluence-cloud
Metrics on actions tracker
Asked by bobbi.davis:

I'm new to Confluence. We have a consolidated list of actions from a growing number of meeting pages. I would like to add a dashboard above the actions which shows things like how many are unassigned, or how long actions have been open. How do I do this?


Answers:
author: Brant Schroeder
body: [@bobbi.davis](/t5/user/viewprofilepage/user-id/5091954) Welcome to the Atlassian community

You can use the task report macro to identify specific tasks based on the criteria you put into the macro. It will not give you the information you are asking for though. Tasks are really a great way to track week to week deliverables in meetings that are lower level and not critical. If you have items that need to be tracked over time, are part of a project or are critical I would suggest making those tasks into Jira issues so they can be tracked in the ways that you have specified above. <https://support.atlassian.com/confluence-cloud/docs/insert-the-task-report-macro/>

comments: author: Brant Schroeder
body: [@bobbi.davis](/t5/user/viewprofilepage/user-id/5091954) can you accept the answer to help others?


author: bobbi.davis
body: Hi Brant, By the time you answered I had unfortunately moved on to a different tool to do what I needed so I can't test your answer.


Tags: cloud

confluence-cloud
I can not edit the confluence page.
Asked by Seunggi Jung:

Hi

I am Jung working in Samsung.

I couldn't edit below page. Please help how I can edit it.

I only saw "This page has failed to load", whenever I tried to modify the page.

<https://smartthings.atlassian.net/wiki/spaces/OCF/pages/edit-v2/1543539411>

Please check it and let me update.

Thanks,

Jung


Answers:
author: Deepak Rai
body: Kindly check proper permission because for Editing confluence pages requires permission.


author: Kishan Sharma
body: Hi [@Seunggi Jung](/t5/user/viewprofilepage/user-id/4041468)   

We as community members won't be able to help you troubleshoot this error, as we don't have access to your cloud site. You can try reaching out to your Site Admins first to see if they can investigate this or they can raise a ticket with Atlassian Support if they can't fix it.


Tags: cloud

confluence-cloud
Freshdesk app in JIRA is loading intermittently
Asked by Siddharth C:

Hi Team,  

I am from the Freshdesk Support team!  
We have a mutual customer, who has a JIRA instance. He uses the Freshdesk for JIRA app and the app loads intermittently.  
![](https://ci3.googleusercontent.com/proxy/ulZpxmWiX-sXn4luulhKrw8FhHwig7QfXK71wTr0hzmiHOEkzegnImXciyike-PyU28a48r294NAmEcdrfVu5AzJh-m1rFpK6I9aQDraoMMbkWAnT5Lnl7fMJIl9XpVor0QSv5KBAsj7nRSH-2rHoR4TDReo3jv3njWbgTuLOaZd33ixiidw3HD-929g5YijP2-vxRJJwSwVFIuD4BMsxINuXCBc4-23rAFvByUWI4_gUYysuvtX5O0Y7Y29mHQPjGux0kyyJeLjlEQytxJzBEvgNUZEV3EcGnQNP3J8yF-3EPkQuqNXdQL7LbzQ8AxqlBopYV00=s0-d-e1-ft#https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTAwMDcwMzU3NTIsImRvbWFpbiI6InN1cHBvcnQuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjJ9.ugA8wvDhC2EKACl8hnPcUZD4C8LQmig6itEjgOXO0DM)  
The customer has uninstalled the app, reinstalled it again, and cleared cache cookies and even then the issue persists.  

This is the version of the app-  
![](https://ci5.googleusercontent.com/proxy/R5CP1TQ5IWITd9H77EvAvyyHSxLiLw3ZYEaD2X5a5TBNmcAqggZ6DuitKUdbphJF3gOaNuw5PBOrx4efXgdtt7XwAwPrAZgU0aIwGJRbDQdEHmZa_gXjjIUmqG-B6qKdUDvxxO6kFGpHxlqHts9tES_Nkln2YgRkkFzKLEMS4A1QvhhoZf91wKZn86Y_xW5Ty7dL3sm3yHyZjC5Ae9H4qFrg_5GDtCZ0diP9rU1xUsDNiJFzZYlDt-_W00Zf7nFfNaiiuoxZ3NrRubWm5fX7kdduIyyer8fQwDqGeNnxEJkIZbg_NVQm96pwKwW5Nd29EIgqjEi6=s0-d-e1-ft#https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTAwMDY5NzI2ODYsImRvbWFpbiI6InN1cHBvcnQuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjJ9.EDdW_a0rkBlo0fQ8kuT3t5Du2ktVl8MkdpdlsvM2VlU)  
I have the HAR file, how do I attach it?. Can you please help us?  

Also, it is not possible to create a support ticket or the email advocates@am.atlassian.com and making it difficult for us to reach out to your team for help.


Answers:
author: Jack Brickey
body: I would contact [Atlassian support](https://support.atlassian.com/contact/#/) to discuss this. If you do not have access to support please have the Customer do so if they have not as yet.

comments: author: Siddharth C
body: Hi Jack,

Not able to submit the ticket as there's nothing suggested after the options are chosen. Is there a support email or another way to reach out to the Support team?

![Atlassian issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/229431i0AA6FAB625142DCB/image-dimensions/358x347?v=v2 "Atlassian issues.png")


author: Jack Brickey
body: You are in right spot. As long as you are the technical contact for the instance you should be able to submit the ticket.


Tags: confluence-server

server
Lock Functionality
Asked by Nadia Howard:

How do you enable the lock functionality on confluence?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This looks like you do not have "restrict pages" permission at the space level. Go to space admin and permissions and take a look. You'll need an existing space admin to grant you the restrict permission (you may already be one, in which case, you'll be in the right place to amend your own permissions)


author: Nadia Howard
body: Thanks Patrik, I get this pop up:  

![2022-12-01_10-58-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/228492i69292C2A9B90539E/image-size/large?v=v2&px=999 "2022-12-01_10-58-28.png")

comments: author: Patrik Korovsky
body: It sounds like you need to change restriction permission for that space.

See <https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html> for more information.


author: Patrik Korovsky
body: Hello and welcome, [@Nadia Howard](/t5/user/viewprofilepage/user-id/5091919)

If you mean collaborative editing, you can find the documentation here <https://confluence.atlassian.com/doc/collaborative-editing-858771779.html>

Or did you mean something else?


Tags: cloud

confluence-cloud
Create a group
Asked by Floris de Vries:

Hi,

I want to create a group with users so I easlily can add a group to a page, but I can;t find how to create a group. I dont see the user management panel.

Who can help?


Answers:
author: Kishan Sharma
body: Hi [@Floris de Vries](/t5/user/viewprofilepage/user-id/4977861)

Can you please confirm if you are using Confluence Data Center/Server or Cloud version ? For group management, you should be part of Confluence Administrator/Site Admin special group. If you don't have that access, you won't be able to create groups yourselves and need to contact concerned admin team to help you with this. Hope this helps.

comments: author: Floris de Vries
body: Hi Kishan,

I'm using **Server/Data Center** . I think I have all the rights but I'm not sure.


author: Kishan Sharma
body: #### Hi Floris, {#toc-hId-200887769}

If you are Confluence Administrator, to add a new group:

1. Go to ![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png) \> **General Configuration** \> **Groups**.
2. Choose **Add Group**.
3. Enter a name for your group and choose **Save**. Group names must be lower case.

You're now ready to start [adding users](https://confluence.atlassian.com/doc/add-and-invite-users-138313.html) to the group.
Why my window crashes when I try to insert or use a Task ?
Asked by Rapha?l NORYNBERG:

Hi everyone,

It's been now almost a month that when I try to insert or check a task box on a Confluence page, my Chrome tab crashes.

<br />

It works perfectly fine with Firefox, I don't get it...

Any one experienced the same here ?

Thanks in advance for your help !


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Rapha?l NORYNBERG](/t5/user/viewprofilepage/user-id/4342690) ,

I just tested it into my cloud instance and it works well. Please verify that your chrome is updated and try to clean browser cache.

Hope this helps,

Fabio

comments: author: Rapha?l NORYNBERG
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)   

I had already done that, but I did more research, and it was a Bitdefender extension that interfered.

Thanks for your help


author: Fabio Racobaldo _Herzum_
body: Thanks for sharing [@Rapha?l NORYNBERG](/t5/user/viewprofilepage/user-id/4342690)


Tags: cloud

confluence-cloud

crash

task
Whats is the code error m1c5io for?
Asked by Fakhfouri Vahid:

I got this error message but now way to ask support for :

We've hit a snag {#toc-hId--500178765}
--------------------------------------

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **m1c5io**

Refresh page  
What should I do ?


Answers:
author: Nicholas Jory
body: I have the same issue.

Did you ever get it resolved?

N


author: Dave Mathijs
body: Hi [@Fakhfouri Vahid](/t5/user/viewprofilepage/user-id/2316306) , does this happen when you try to open a Confluence page?

Is it a pop-up dialog or does the error message appear in the screen itself?

I don't know what the error message stands for, please do submit a support request with Atlassian for this issue (in case you are on a paid plan).


Tags: cloud

confluence-cloud
How to change icon of a specific confluence space when it is added to favorites or bookmark? 2. How
Asked by sagar khatal:

Q.1 I have a created a confluence space. When I send its link to other users usually they add it to the favorites or bookmark it. When they do that they see confluence icon like ![Confluence icon.PNG](/t5/image/serverpage/image-id/228444i803E03A026E4E407/image-size/large?v=v2&px=999 "Confluence icon.PNG")this image. How to change that icon?

Q.2 I want to change confluence space logo and add two different logos side by side. Now I can upload one image at a time.

**Note:** I do not want to combine the two logos it may create copy right issues.


Answers:
author: Valerie Knapp
body: HI [@sagar khatal](/t5/user/viewprofilepage/user-id/5078326) , thanks for your question.

1. To change the Favicon, you need to have administrator access. I am not sure if you are in the cloud or self-hosted, but typically this is under the "Look and Feel" section, like this -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/228447iA9DDCBB6A7078413/image-size/large?v=v2&px=999 "image.png")

2. To set a Default Space Logo, you can see this is also configurable from this section. I don't know what to suggest about needing two logos. As you say, it is only possible to have one and if you can't combine them, I would suggest to create a new space, but I don't know if that will work for you.

I hope this helps and have a good day!

comments: author: sagar khatal
body: Hi [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)

1.I can see that I have administrators rights for the confluence space that I am working on but somehow I cannot see the Site Logo and Favicon option under the Look and Feel section.

2. For the second question it seems that there is no way to upload two different logos for one space.

Thank you for your help.

Sagar


author: Valerie Knapp
body: Hi [@sagar khatal](/t5/user/viewprofilepage/user-id/5078326) . Thanks for your reply.

You need to be a product admin in Confluence in order to be able to modify the system settings, like these:![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/228638i9642E521D0F3CFEE/image-size/large?v=v2&px=999 "image.png")

If you don't see the cog here, you need to ask your organization admin to make you a Confluence admin in order to be able to make these changes.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/228639iEEFBB000BF252A73/image-size/large?v=v2&px=999 "image.png")

I hope this helps.

comments: author: sagar khatal
body: [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)

Thank you for your help. Your answers are super helpful to me. It looks like somehow they simply cannot make me a product admin.

Again thank you for your quick replies. Happy X-mas in advance.
When saving the MS Office file its throwing the error
Asked by Suresh Kumar:

Hi Community,

We are on Confluence 7.13.9 and off late we are seeing repeated users confirming that they are not able to save the MS office files, and they are getting errors when they save the files.

i have attached an image for the error any help would be great.

![image.png](/t5/image/serverpage/image-id/228440i9B89A10782491981/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Ziana Hanafi
body: Hello [@Suresh Kumar](/t5/user/viewprofilepage/user-id/4946858) ,

The error could be related to [this bug](https://jira.atlassian.com/browse/CONFSERVER-57721), please check it out in details for temporary workaround. You can also vote and watch it for future update notifications.

-- Ziana


Tags: confluence-server

server
When I try to export a PDF the page layout is messed up. The images and the text are overlapped
Asked by K Rahul:

When I try to export a PDF the page layout is messed up. The images and the text are overlapped


Answers:
author: Ziana Hanafi
body: Hi [@K Rahul](/t5/user/viewprofilepage/user-id/5091652) ,

Check out this bug report which could be related to your issue: <https://jira.atlassian.com/browse/CONFCLOUD-67968>

If it is not, kindly check out at these KBs which maybe can help you:

* <https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>
* <https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/>

-- Ziana


Tags: cloud

confluence-cloud
Python????Confluence???????????????????
Asked by ????:

Python?????API?????Confluence?????????????????????????

??????????????API???????  
??python????????????

??????????????????

????????????


Answers:
author: Rick Li
body: ????????????????????????

<br />

<br />

Atlassian ?????????????API????????????

* [Confluence Cloud Rest API](https://developer.atlassian.com/cloud/confluence/rest/v1/intro/)   

??????Content??????JSON ??????????????????????????  

* [Confluence Content body API](https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content-body/#api-wiki-rest-api-contentbody-convert-to-post)

<br />

<br />

???????????
How to maintain a knowledge base? how to keep on tracking out dated docs and wikis ?
Asked by suzan_sadek:

Hi There,

How to maintain a knowledge base? how to keep on tracking out dated docs and wikis ?


Answers:
author: Adrian H?lsmann - B1NARY
body: Hi [@suzan_sadek](/t5/user/viewprofilepage/user-id/5091550)

you might check out [Breeze.](https://marketplace.atlassian.com/1227647)

![3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/257255i413E22BEBC37A2C0/image-size/large?v=v2&px=999 "3.gif")

It is a Content Lifecycle Management solution for Confluence Cloud that establishes review and archiving workflows and helps you eliminate outdated pages to keep your Confluence free of clutter.

It sounds like a perfect fit for your use case and features

* automated content analyses,
* page review and archiving [workflows](https://b1nary.io/docs/breeze/workflows/),
* global and space-level [overviews](https://b1nary.io/docs/breeze/spaces/) about your content statuses,
* page and space [ownership](https://b1nary.io/docs/breeze/ownership/),
* [reports](https://b1nary.io/docs/breeze/reports-notifications/) and notifications,
* bulk archiving and deletion,
* [analytics](https://b1nary.io/docs/breeze/analytics/),
* and more to update outdated pages quickly and enhance collaboration.

? Feel free to [give it a try](https://marketplace.atlassian.com/apps/1227647/breeze-content-archiving-made-simple-for-confluence-cloud?hosting=cloud&tab=overview) or schedule an appointment with me for a [personal demo](https://calendly.com/adrianhuelsmann/breeze-demo).

Cheers, Adrian from B1NARY (the developers of Breeze)


author: Fabio Racobaldo _Herzum_
body: Hi [@suzan_sadek](/t5/user/viewprofilepage/user-id/5091550) ,

welcome to the Atlassian community!

There is an interisting article about that question. Please take a look here <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Managing-outdated-content-in-Confluence/ba-p/1370933>

Fabio


author: Aron Gombas _Midori_
body: We have just released the cloud version of the [Better Content Archiving for Confluence](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=cloud&tab=overview) app, that has been available for self-hosted Confluence site for about 15 years!

It is a tool that tremendously helps maintaining the quality, reliability, accuracy of Confluence managed content. It has been used with great success on sites even with several hundred thousand pages, so it should work for you, too.

[**Try it**](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=cloud&tab=overview)

*![content-status-overview-cloud.png](https://community.atlassian.com/t5/image/serverpage/image-id/255647iDC45DE128DAF668C/image-size/large?v=v2&px=999 "content-status-overview-cloud.png")*

*(Discl. it is a paid and supported app developed by our team.)*


Tags: cloud

confluence-cloud