youngmon/atlassian-qna huggingface dataset:
Confluence draft lost after another user saved an older version of the document
Asked by Marcello Salomao:

I was 2 hours into editing a document. I didn't hit save at any point, because Confluence said "Changes saved" in the bottom of the page.

Out of the sudden, another user saved an old version of the page.

There was no merge attempt or warning. I simply got a notification in the top right corner of the page saying that my changes were reverted.

I couldn't "undo" the changes in the editor - I lost all my undo (command/ctrl + z) history.

I couldn't find my changes in my Confluence drafts, they simply weren't there.

I also couldn't find my changes in the document history.

In a split second all my edits were lost without any possibility of recovery.

Very frustrating. But I understand it's the beta version of Confluence with real-time collaborative editing.

Please address this issue. Users should, at the very least, have an option to undo their teammate's changes. Or their draft should be saved before it is completely overwritten by an older version of the document.


Answers:
author: Rodney Hughes
body: what do you mean??????????

comments: author: Marcello Salomao
body: Sorry, this page was incredibly slow at the time I was posting, and I didn't know whether my ill formatted went through or not. I pressed "enter" quickly, thinking that this was a search query refinement page and the page proceeded to take forever to do anything.


author: Design
body: I'm having the same problem as well. [@Marcello Saloma](/t5/user/viewprofilepage/user-id/657072) did you manage to figure it out?


author: Thalles Rodrigues
body: The same just happened to me. Only (very little) part of the content was saved. All the rest was lost without any way of undoing either at my screen or the other user's.

Any updates on this?


author: MA
body: Just got the same issue. Any response from Atlassian?

This one happened on Jira Cloud instance of Confluence.


Tags: cloud

confluence-cloud
Is Confluence 5.10.7 compatible with JIRA 6.4.9?
Asked by Daniel Luevano:

Hi,

We're planning to upgrade our version of Confluence to the latest 5.10.7 but we still have JIRA 6.4.9, anyone knows if these versions are compatible?


Answers:
author: Nic Brough -Adaptavist-
body: It should work fine for JIRA 6.0 and above.


Tags: confluence-administration
Space copy in Confluence
Asked by Test work:

created a space copy so each time I go to tool setting to copy space I get error

<br />

enclosed screenshot if you can suggest options

[](https://community.atlassian.com/t5/Confluence-questions/Space-copy-in-Confluence/qaq-p/68644?attachment-id=1304){#link_11863faee4e0c7}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/11625/1/Copy%20space.JPG){#display_11863faee4e0c7_0}


Answers:
author: Steven F Behnke
body: The new space copy feature must have an issue, or something is corrupt with your page. You're best bet is to open a new Support Request at https://support.atlassian.com.

comments: author: Test work
body: No issue when copying other pages which were created apart from this one which is proven to produce error


author: Rob Woodgate
body: Based on that error message, it appears that there is a permission problem. If you don;t have permissions to view that page then you won't be able to copy it. But yes, a Support ticket will verify that (or whatever the problem is) for you.


Tags: cloud

confluence-cloud
Is there any way to sum numbers in a column from a page properties report.
Asked by Derek Meixell:

We have a page properties report that we would like numbers from a column to sum together. is this possible either in out of box functionality and/or with any macro that anyone is aware of?


Answers:
author: Marinda
body: I know this post is old, but I asked the same question [here](https://community.atlassian.com/t5/Confluence-questions/Page-Properties-Report-Sum-Total/qaq-p/939128#U941359) and got the answer I needed. By wrapping the Page Properties Report in the [Table Filters macro](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview&_ga=2.76538640.42841832.1542314084-1326580396.1533830365&_gac=1.89963241.1542148194.CjwKCAiAiarfBRASEiwAw1tYvxxH52F1OCfrfdv0iJ0pK6tpRIgwaX8R0NQi_tGN9VLatMpuyZSPHBoCsA4QAvD_BwE), you can count the totals for specific columns.


author: Milo Test
body: It appears that it might be possible wrapping the Page Properties Report in the Bob SwiftTable Plus macro, but I have yet to get it to work.


author: Andrey Khaneev _StiltSoft_
body: Hello Derek,

Yes, it is possible using [Pivot Table macro](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Pivot+table+macro) from [Table Filter and Charts add-on](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview).


Tags: cloud

confluence-cloud
"Select another version" drop list in versioned documentation spaces
Asked by Chris Tromans:

Hi,

We're using Confluence to host our user documentation for one of our products and are now on our second version of the product. We've used the Space Copy plug-in to copy the existing space and want to link between the same pages in the different version spaces. In the actual Atlassian documentation this is done with the "Select another version" drop list at the top that shows a link to the same page in all the different versions. Is there a macro to create this automatically or is it a manual process for each page? Looking at the source of the Atlassian help pages it says:

|-------------------------------------------|
| \<!-- TODO: Reimplement this in code --\> |

So I'm guessing it is a manual approach?

Has anyone found a quick way to do this?

Thanks

Chris


Answers:
author: Nic Brough -Adaptavist-
body: They're using [K15t's Scroll Viewport add-on](https://www.k15t.com/software/scroll-viewport) to structure their pages like that!

comments: author: Chris Tromans
body: Thanks @Nic Brough \[Adaptavist\] - I'll take a look through it tomorrow.
Marketing articel
Asked by Natalie Wenz:

Hey Atlassian,

we are Expert Partner and I'm a Consultant on a big Company in Germany that introduce JIRA/Confluence/Bitbucket Data Center in their Company and already have premium Export. They asked me if it's possible to get some Marketing articels like Stickers or pens for their employees.

Is there a way to order Marketing articels from Atlassian? I couldn't found anything in the Charlie Service Desk Portal.

Thanks in advance

Natalie


Answers:
author: Ronald Tague
body: Nice!


author: Bart Meerveld
body: Check the Atlassian swag store. <https://atlassian-swag.mybrightsites.com/?_ga=1.211088021.1036981602.1469102071>


Tags: atlassian-experts
The "upload" plug In doesn't even appear in "manage add ons"
Asked by Studio:

*This question is in reference to Atlassian Documentation: [Unable to Upload / Update a Plugin in the Universal Plugin Manager](https://confluence.atlassian.com/pages/viewpage.action?pageId=311919992)*

Is there another way to upload Plug Ins to Confluence?


Answers:
author: Nic Brough -Adaptavist-
body: Either you don't have admin rights, or you are on Cloud where you can't upload add-ons directly.

On server, yes, there are ways to upload and bypass the plugin manager, but frankly, don't bother. Get your access fixed so you can upload things properly. On Cloud, you can manage the standard add-ons via your my.Atlassian account (selecting which ones you need), or install "Connect" add-ons by browsing the marketplace (public and your private uploads)

comments: author: Studio
body: Thank you very much for the answer, this was really helpful! I am admin and using the cloud version, now I wanted to download and install the "Composition" Add On, but it's only available for the server. Is there any way to get this Add On into the cloud?


author: Nic Brough -Adaptavist-
body: No. It's not a Connect add-on, so you can't add it to Cloud.


author: Studio
body: ok, thanks!


Tags: documentation
how to restore deleted gliffy
Asked by rob haroutiunian:

someone accidentally deleted a gliffy. How can we restore this?


Answers:
author: David Benson _draw_io_
body: Gliffy diagrams consist of two parts, a macro on the Confluence page and an attachment that the macro refers to that contains the diagram data. It's more likely that the user deleted the macro rather than the attachment.

The easier way to recover is to revert the page change that deleted the macro.

If that's not practical, go to the page attachments and download the Gliffy diagram in question. Then insert a new Gliffy diagram into the page. On the opening splash screen that appears select "Import a diagram" then upload the .gliffy file you saved from attachments. This will bring up a new diagram that you can save back to the page.

comments: author: LarryBrock
body: May have to intervene and force the file extension to be ".gliffy".


author: Nic Brough -Adaptavist-
body: Check the space "trash" for deleted stuff, but I suspect that if they've deleted just the attachment, it's gone, and you'll need to go to your backups to dig it out and re-attach it.

comments: author: Bhakti Prasad Panda
body: Hello [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ,

Well in trash i am able to find the diagrams for one space but not for another space. Both has been deleted from attachment. Can you help here?

Regards  
Bhakti Prasad Panda


author: Nic Brough -Adaptavist-
body: I cannot help you recover things your users chose to delete.


author: zoma plex
body: Hello [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ,

As per the User, they are using scroll version in their space and they haven't deleted any attachment. They suspect the versioning of page and its published contents might hides the attachments of page. Is it possible? Can you suggest some solution. As most of the team member don't even know the option of Trash in confluence space.

Regards  
Bhakti Prasad Panda


author: John Almeida
body: An alternative to going through Atlassian's archives/deleted spaces or pages would be to retrieve it directly from Gliffy's saved diagrams in the app.

To access all saved diagrams in your confluence, simply open a new diagram and find the **"Search for a diagram"** tab on the left menu (seen in image below). You can search by a specific space or all saved diagrams in your confluence.

You can then save that diagram into any new space/page or make any needed changes.

![Screen Shot 2019-07-15 at 10.22.27 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/60533iEA94F907324DF8B6/image-size/large?v=v2&px=999 "Screen Shot 2019-07-15 at 10.22.27 AM.png")


Tags: confluence-administration

gliffy
How to format Confluence properly that structure of space after export to PDF is valid with functional headings?
Asked by Petr:

Hello, I have one old problem which I am still not able to solve regarding headings numbering. I use this code:

```
body {counter-reset: h2}  h2 {counter-reset: h3}  h3 {counter-reset: h4}  h4 {counter-reset: h5}  h5 {counter-reset: h6}  h2:before {counter-increment: h2; content: counter(h2) ". "}  h3:before {counter-increment: h3; content: counter(h2) "." counter(h3) ". "}  h4:before {counter-increment: h4; content: counter(h2) "." counter(h3) "." counter(h4) ". "}  h5:before {counter-increment: h5; content: counter(h2) "." counter(h3) "." counter(h4) "." counter(h5) ". "}  h6:before {counter-increment: h6; content: counter(h2) "." counter(h3) "." counter(h4) "." counter(h5) "." counter(h6) ". "}  h2.nocount:before, h3.nocount:before, h4.nocount:before, h5.nocount:before, h6.nocount:before { content: ""; counter-increment: none }
```

And as I have been told before, the code is valid. The problem of broken numbering is in the structure of the Confluence space.

How does problem looks like: It counts and writes in the heading numbering but it usually start from 0 and stick with that for rest of the document.

Several people has been editing context of the space therefore the formatting is highly inconsistent. Sometimes is everything written in bold, sometimes is used h1, sometimes h3 etc. Could you please give me an advice how to properly format whole document so headings would be functional?

I know, that I have to mark titles like a specific \<hx\> tags, but I want to make sure I know how does it work before I actually start.

So far I was working with this approach: Every title in tree structure is some hx tags. Therefore:

-RootTitle = H1  
--SubRoot = H2  
--SubRoot2 = H2

etc.

Therefore If I have 6 titles on level H2, then I should have something like: 1.1, 1.2. ...1.6. and those should be roots of their descendant. Unfortunately I am getting headings more less in this style: 1., 1.0.1, 1.0.0.1, 2., 2.0.1., 2.0.0.0.1.

So as you can see structure it kinda messed up. But. These headings are getting automatic from the space hierarchy / tree structure, right? So formatting of one specific page / article should not affect it.

Thanks for help.


Answers:
author: Bill Bailey
body: Just another reason I don't believe in heading numbering - so 90s :wink:

I would suggest going to the commercial PDF plugin from Scroll (K15t). There export engine goes through a hierarchy leveling process as it processes child pages. And getting numbered headings out is fairly straightforward. Yes it costs money, but it will save a lot of frustration.

Otherwise, you may have to do some counter resetting to 1 in places to get it to work properly. I have had to do some of this trickery of even setting counters to -1 to get it to work right for other CSS output.

```
body {counter-reset: h2 1}
```


Tags: confluence-administration
view count in page content
Asked by Hsu Yao Chang:

Dear partners,

Would it be possible to show view count in each page content? How can we do it ? Thanks a lot.

view.jpg  
[](https://community.atlassian.com/t5/Confluence-questions/view-count-in-page-content/qaq-p/212494?attachment-id=2440){#link_11864064220199}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35887/1/view.jpg){#display_11864064220199_0}  
[](https://community.atlassian.com/t5/Confluence-questions/view-count-in-page-content/qaq-p/212494?attachment-id=2441){#link_11864064220199_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35887/2/image2016-10-19%2016%3A4%3A23.png){#display_11864064220199_2}  
[](https://community.atlassian.com/t5/Confluence-questions/view-count-in-page-content/qaq-p/212494?attachment-id=2442){#link_11864064220199_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35887/3/blankp.jpg){#display_11864064220199_4}  
[](https://community.atlassian.com/t5/Confluence-questions/view-count-in-page-content/qaq-p/212494?attachment-id=2443){#link_11864064220199_2}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35887/4/image2016-10-19%2016%3A6%3A4.png){#display_11864064220199_6}


Answers:
author: Jonas Andersson
body: This seems to have little to do with confluence, but if you do need this information for confluence you can use viewtracker plugin. It allows not only to see how many hits, but who red your page too.

comments: author: Hsu Yao Chang
body: Dear Jonas,

Would it be possible to add viewtracker plugin in top location of blank page content ? Thank a lot.

blankp.jpg  


author: Milo Test
body: ViewTracker is just a macro so it can be placed anywhere on the page, but it seems that you are asking if it can be added automatically; it can be added to a template, but that is it for automation.


author: Hsu Yao Chang
body: Dear Milo,

If possible , how can we put the macro added automatically in the blank page content for a template? Would it be possible to give us guidance about it ? Thanks a lot.


author: Milo Test
body: That "Blank page" is not actually a template (templates have a different icon).

You can create a template and call it "Blank page" and add the ViewTracker macro to it, but it will appear at the bottom of the list:

image2016-10-19 16:4:23.png

If you promote the new "Blank page" template it will be the only option that appears:

image2016-10-19 16:6:4.png


author: Aron Gombas _Midori_
body: If besides the view count, the last view time / last update and over page status is also relevant, then the [Archiving Plugin](https://marketplace.atlassian.com/plugins/com.midori.confluence.plugin.archiving/server/overview) displays you exactly where you expect that:

page-status.png

[](https://community.atlassian.com/t5/Confluence-questions/view-count-in-page-content/qaq-p/212494?attachment-id=5109){#link_11864082121f47}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/35891/1/page-status.png){#display_11864082121f47_0}


Tags: confluence-administration
Does the sysadmin account require a license?
Asked by Stephen Sorrells:

I see that there is a sysadmin account that is unable to be removed. I assume this is for corporate account Atlassian support. Is this sysadmin account consuming a JIRA and Confluence license?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: It doesn't consume a license.


Tags: cloud

confluence-cloud
Collaborative Editing for Confluence
Asked by Eric Maras:

Will Collaborative editing be added to Confluence on servers and not just cloud instances?


Answers:
author: barnesy
body: The Confluence team is pleased to announce that the Confluence 6.0 release is now available, complete with collaborative editing. Please see the [release notes](https://confluence.atlassian.com/display/DOC/Confluence+6.0+Release+Notes) for more details and to download.


author: Nic Brough -Adaptavist-
body: Yes, very soon.
Exclude headings from excerpts and included pages from Table of Contents
Asked by J Beck:

My page embeds many excerpts and included pages via Include Page and Excerpts macro respectively.

++I would like to exclude any heading generated by excerpts or included pages from the TOC.++

I don't want anything but the headings of the current page displayed in the TOC.

However, as the included pages and excerpts are of an identical type of page (user guides) their respective headings are also identical to the page they're embedded in.

That is why excluding them via min/max levels does not work. The TOC stays confusingly recursive.

I have also not found a way to use regular expressions.

Is there any way to identify "included / excerpt" by way of regular expressions? Or is there any other way to make imported headings disappear?

Thanks for you help.


Answers:
author: AdrianLanternPay99
body: CSS might work, try inspecting the page to get the class name for the the excerpt include macro.

comments: author: J Beck
body: Thanks for your reply. I know the class names but unfortunately I don't have access to the CSS. I'll ask our admin to give it a try.
Confluence attachments on NAS
Asked by Joanne:

We are running Confluence 5.8 but for disaster recovery we want to store the attachments on a NAS but the application doesn't allow me to change the folder? I there another way to do this?


Answers:
author: Nic Brough -Adaptavist-
body: Inside Confluence, annoyingly, no, the option to relocate attachments was removed many versions back.

There are workarounds at an OS level though. If you're using a Unix-like type of operating system, you have two dead easy options - mount the NAS as a directory somewhere, then either replace the attachments directory with a symbolic link to the NAS directory to use, or (if the NAS directory is for nothing but confluence attachments) mount it directly over the confluence home/attachments directory. Confluence doesn't need to know or care that the directory is physically elsewhere if you do either of those tricks.

You can't quite do those tricks on Windows so easily, but there were ways to do it last time I looked - there's a drive mapping utility, and a trick with a "subst" command on the command line. But I've not really used Windows as a server since early XP days.


Tags: confluence-administration
Most efficient workflow for making changes to doc based on inline comments
Asked by Stephen Kairys:

**For Confluence 5.9.7 Server:**

Hello, fellow Confluence users. I sometimes need to edit a document based on inline comments entered by my manager or even myself. The problem is that these comments are not visible when in EDIT mode, and it's time-consuming to go back-and-forth between VIEW and EDIT mode.

Can anyone suggest a reasonable workflow via which I can most efficiently edit based on inline comments?

Thanks,

Steve


Answers:
author: EPS Software Engineering AG
body: Hi Stephen,

Better open your browser twice. In one instance keep your page in edit and in the other one in view mode. Press Alt+Tab to switch between the two browsers. Like this you have no waiting times.

Regards,  
Stephan

comments: author: Stephen Kairys
body: And I guess opening two windows within the same browser would work as well if I am willing to mouse-click between the browser tabs?

Thanks.


author: EPS Software Engineering AG
body: Yes, of course. That works fine too.


author: Stephen Kairys
body: Thank you again for your help!


author: Milo Test
body: Duplicate the tab, then just flip back and forth

In Chrome, right click and select **Duplicate**, then click between tabs or use command keys for next and previous tab:

* Mac: cmd+option+\[right arrow\] and cmd+option+\[left arrow\]
* Win: Ctrl+tab and Ctrl+9 Win.

Even better, have two monitors and drag the duplicated tab to the other monitor \<-- I do this all the time.

comments: author: Stephen Kairys
body: Unfortunately, I don't have two monitors. :smile: I like the idea of DUPLICATE; however, please clarify what you meant (for Windows) per Ctrl+tab and Ctrl+9 Win.

Thanks.


author: Milo Test
body: Once you have duplicated the tab, you can use those hotkeys to jump back and forth between the tabs. Arguably, the Windows hotkeys for Chrome are pretty awful, and it's probably worse than just using the mouse to click between the tabs.

In Firefox for Windows though, the hotkeys are much better:

Next tab:

* control+tab
* control+page down
* command+option+ right arrow

Previous tab:

* control+shift+tab
* control+page up
* command+option+ left arrow


Tags: comment
the field where the excerpt is chosen is too small
Asked by Norbert Schn?de:

The Excerpt Include macro is great. But the field where the excerpt is chosen is too small to see the full title of the wanted excerpt. :(


Answers:
author: Aleks Yenin (Polontech)
body: Hi Norbert,

I'd recommend you <https://marketplace.atlassian.com/plugins/biz.artemissoftware.confluence.multiexcerpt.MultiExcerptMacro/cloud/overview>
Can we reference a panel in a page from another page?
Asked by micsanchez:

Can we reference a panel in a page from another page? macro: {*panel* }


Answers:
author: micsanchez
body: Thanks a lot for your answer.

I am going to test it.


author: Stephen Deutsch
body: If you put the panel inside of the "excerpt" macro, then you can include the panel in another page by inserting the "excerpt-include" macro in the other page. If you want to include multiple excerpts per page, then you can use the plugin that Aleks mentioned. However, basic excerpt functionality is already built into Confluence.


author: Aleks Yenin (Polontech)
body: Hi [Micha?l](https://answers.atlassian.com/questions/users?username=557058%7Ccaf75af8-bbef-467c-9177-9e378827c30c),

I think you will be satisfied with <https://marketplace.atlassian.com/plugins/biz.artemissoftware.confluence.multiexcerpt.MultiExcerptMacro/cloud/overview> plugin
???????????????
Asked by takaaki oogoda:

???????????????????????


Answers:
author: takaaki oogoda
body: Atlassian Answers????????????????????????

confluence????????????????????????????????????


author: Milo Test
body: Do you have permission to create a Personal Space?

comments: author: takaaki oogoda
body: Thank you for your message. Yes, I have. My account is listed as [People with Personal Spaces](https://rgswiki.atlassian.net/wiki/dopeopledirectorysearch.action?queryString=&showOnlyPersonal=true).


author: Milo Test
body: That merely means that you have a personal space, not necessarily that you have the permission to create or edit your personal space.


Tags: language-ja