youngmon/atlassian-qna huggingface dataset:
Search for pages used in the include page macro
Asked by Cuno von Reitzenstein:

Hello,

Is there a possibility to create a Confluence-search that results all pages that were included with the include-page-macro within other pages ?

For example: I have a page "A" where page "B" is included. Now i want to search for page "A" via "macroName:include" and page "B" as included page in page "A"

Thanks for your help!


Answers:
author: Cuno von Reitzenstein
body: Hi,

Can you give me some kind of feedback, please?

Thanks!

Cuno


author: AnnWorley
body: Hi - I am not sure I understand properly. If the search finds page A then page B will already be displayed on page A via the [include page macro](https://confluence.atlassian.com/doc/include-page-macro-139514.html). What would the ideal search results look like? I am curious to hear more about your use case, as far as what the user requirements are and what the user doing the search needs to accomplish with the results.

comments: author: Cuno von Reitzenstein
body: Hi,

It should be like a JQL that gives you a list of Parent issues for certain criteria and for each Parent issue the belonging sub-issues.

To come back to Confluence, the search result should look like:

* Page A (which has an include page makro)
  * Page B ( That is the page included in Page A)
* Page C (which has an include page makro)
  * Page D (That is the page included in Page C)
* and so on...

So the user can see which pages are used within the other pages.


author: Rafael Lopes
body: Exactly, if /include page has been used in the past and we have to now change the content of the imbedded content to be different on some of those pages and not others -- meaning we will now create two separate /include pages of content and attach some of those to some pages and the new ones to another set of pages. In order to find all the pages that have the original included content which now must be edited, having a search for pages include each separate included content items is important.


author: Rafael Lopes
body: I found another thread that provided some search tips. Try this...I think it works

Type this into your search field at top of the page to display all pages that appear to have the imbedded content:

/include page _Ear Exceptions

where "_State Exceptions" is the /include page content that has been inserted into multiple pages.
Default space content for standardisation
Asked by Shaun Ricketts:

Hi this is a question about setting up confluence.

Is there a way to set up default space structure? i.e as soon as a space is created, it is populated with the default homepage template and three default template pages (with stub content) below it in the tree?

We have a few spaces and just wanted to look at a way of helping staff standardise a bit of the content to make finding things easier within the company... I hope that makes sense.


Answers:
author: Manon Soubies-Camy
body: Hello Shaun,

I think this thread answers your question: [Can I create a whole space template?](https://community.atlassian.com/t5/Confluence-questions/Can-I-create-a-whole-space-template/qaq-p/410069)

Hope this helps,

- Manon

comments: author: Shaun Ricketts
body: Thanks Manon! Thats perfect! thanks for your help :)


Tags: space

template
After uploading new version of .xls file, preview still displays old version
Asked by Triin:

Even after deleting old Excel file and uploading new excel file, the preview still remembers the old Excel file version.  
I tried deleting the page altogether and uploading the file again - mistake persists.  
I also tried changing the name of the file - problem persists.

Problem is "solved" with using Excel preview macro. Without the macro problem still persists. Is it an old mistake? I didn't find any problems related to this.


Answers:
author: Mirek
body: Maybe you can try to reindex confluence?

<https://confluence.atlassian.com/doc/content-index-administration-148844.html>

You can also take a look on this doc if above would not help

<https://confluence.atlassian.com/confkb/searching-and-indexing-troubleshooting-180847237.html>

comments: author: Triin
body: Thank you for your reply! Reindexing didn't help at the moment. I will continue using Office macro.


Tags: ms-excel

preview

version
How do I create a group of users?
Asked by Melanie Klammer:

I want to add users A, B and C to the group X, so that I can give reading/writing access to group X instead of users A, B C individually every time. HOW?!


Answers:
author: Shannon S
body: Hi Melanie,

In Confluence Server, you can add users to groups using the procedure found at [Adding or Removing Users in Groups](https://confluence.atlassian.com/doc/adding-or-removing-users-in-groups-138321.html):
> To add members to a group:

1.
   > Choose the**cog icon ![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png)** , then choose **General Configuration**
2.
   > Choose **Groups** in the left-hand panel
3.
   > Choose the group to which you want to add users
4.
   > Choose **Add Members**
5.
   > Type the username(s) of the people you want to add to the group
   > * If you want to add more than one member, separate the usernames with commas
   > * You can also search for and select users by choosing the search icon
6.
   > Choose **Add** to add the member(s) to the group

For Cloud, see this article instead: [Manage Groups](https://confluence.atlassian.com/cloud/manage-groups-744721627.html)

Once you set up your group, you can go to the [Page Restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html) and add them there to edit permissions.

For notifying users, when you edit a page, anyone already watching the page or space will be notified of a change. If you want to directly send the page to users, you can [Share a page or Blog Post](https://confluence.atlassian.com/doc/share-a-page-or-blog-post-16482511.html) with the group.

I hope that's clear, but do let me know if you have any questions!

Regards,

Shannon


author: Ana Retamal
body: Hi Melanie! Are you referring to Bitbucket Cloud? You can find the instructions about hoe to create a group at [Organize groups for your repositories](https://confluence.atlassian.com/bitbucket/organize-groups-for-your-repositories-236585997.html).

Let us know if you need any help!

Kind regards,

Ana

comments: author: Melanie Klammer
body: Dear Ana,

no, not Bitbucket but Confluenc (I think. I am not even sure if one is part of the other of whethere they are separate but interacting or...)

Example: I have a page in Confluence and want to determine who can edit. Instead of adding all of my 15 team members individually by name, I want to have a user-group called "Team A" and restrict editing to Team A with one click instead of 15 drop down menues with user names.

Same when I want to inform a specific group of people about a change. I don't want to inform all, but members of Team A and B, or, for another page edit, I want to inform Team B and C. Where/how can I make and edit such user-groups/teams?

Kind regards!

Melanie
How to restrict certain users or group to create or edit an event in the Confluence calendar?
Asked by Karthik:

Hi,

We have multiple users and user groups who can create an event using 'Add event' option in Confluence calendar. We would like to provide the access to certain users alone so that those user or group can add or edit an event. Rest of the users or groups should not be able to add or edit the events.

Tried to use the "Restrictions" option using admin user but still everyone is able to add or edit an event. Could anyone please help on how to restrict the users or groups to add or edit an event in the confluence calendar?

![Confluence calendar - restriction.jpg](/t5/image/serverpage/image-id/20581i8EC262ADCBE2F30F/image-size/large?v=v2&px=999 "Confluence calendar - restriction.jpg")

It is creating lots of issues and becoming messy.

Thanks

Karthik


Answers:
author: Shannon S
body: Karthik,

The **Restrictions** option should indeed work like that:
> If you restrict editing of a calendar, any user not allowed to edit the calendar won't be able to add events to the calendar, edit any existing events, or change restrictions for the calendar.

If it's not working properly, allow me to help determine the reason. Could you show us what permissions you currently have set on the calendar and which version of Team Calendars and Confluence you're running?

Regards,

Shannon

comments: author: Karthik
body: Hi Shannon,

Thanks in advance for your great help. We are using below cloud versions.

Confluence 1000.0.0-ddf1007d26e, Team Calendars 1000.0.51.![permission.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/20599i25106B12FC0D235B/image-size/large?v=v2&px=999 "permission.jpg")![Restriction permission.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/20600iD5B365C0CC382783/image-size/large?v=v2&px=999 "Restriction permission.jpg")


author: Shannon S
body: Karthik,

Thank you for providing that.

I'm curious, which users exactly are you trying to restrict from adding events? You mentioned earlier that you wanted to allow only the admin user but in your 2nd screenshot, it appears you're allowing most of your groups editing permissions, including the default Confluence group. This would allow all of your Confluence users to edit events on the calendar.

If you only want your administrators to edit the events, then you want to make sure that only that group or a single user is listed under **Editing restricted to**.

Can you try that and confirm if that helps your issue?

Shannon


author: Karthik
body: Shannon,

I have changed the restrictions as mentioned by you and it's working. Thank you!!

Karthik


author: Shannon S
body: You're welcome, Karthik! Happy to help :)

Kind regards,

Shannon


Tags: confluence-cloud

team-calendars-for-confluence
Subscriptions automatically re-activated
Asked by bauerprocessconsulting:

I have a user who reports that after un-checking all subscription options, two of them are automatically re-checked:

- Subscribe to new follower notifications and

- Subscribe to recommended updates

Has anyone else experienced this, and if so, reported the issue (or - even better - found a resolution)

![settings.jpg](/t5/image/serverpage/image-id/20572i032605CDE052B8C9/image-size/large?v=v2&px=999 "settings.jpg")


Answers:
author: thais
body: Hi, Soeren,

We have the following open bug reports on the issue your user is experiencing:

User preferences not respected for Recommended Updates Email  
- [Cloud: CONFCLOUD-33878](https://jira.atlassian.com/browse/CONFCLOUD-33878 )  
- [Server: CONFSERVER-33878](https://jira.atlassian.com/browse/CONFSERVER-33878)

We suggest you and your user add yourselves as watchers to the bug regarding your instance type to receive the latest updates and changes in status from the developers, adding any information you'd like to share in the comments. You can also find more information on our [bug fixing policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fixing-policy-206865884.html).
User Management: How to permanently delete an user from the system once he/she has been disabled ?
Asked by Iuliana Burgi Jurj:

Hello,

I was searching some information on deleting/disabling users in Confluence WIKI Cloud and I read this article: <https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html>.

Following the steps from the article, I have disabled some users in our Confluence instance.

However, although I can see in the User Export that the users I disabled are not active anymore, I would like to not see the users I disabled at all.

Unfortunately, this is not explained in the article I consulted and I did not find any other information on this.

Is it possible to completely remove, from the system, a disabled user or not ?

Thank you in advance for your help.


Answers:
author: Manon Soubies-Camy
body: Hello [@Iuliana Burgi Jurj](/t5/user/viewprofilepage/user-id/1159135),

You could delete a user but Atlassian does not recommend to do this:
> "We recommend that you **deactivate** a user rather than deleting them, in case some applications contain historical data, e.g. documents that the user has created."

Can you please explain where you are seeing your disabled users? If you're using Confluence Cloud, you should be able to hide them:

* in the user list by only selecting "Active users"

![user-list.png](https://community.atlassian.com/t5/image/serverpage/image-id/20583i64BFCC915846E805/image-size/large?v=v2&px=999 "user-list.png")

* in the user export by not checking "Inactive users"

Hope this helps,

- Manon

comments: author: Iuliana Burgi Jurj
body: Hello Manon,

It is actually in the export that I see the users. But they are flagged like Inactive. Just like in your example.

So I guess that it is better to keep the users as disabled then.

Thank you.


author: Manon Soubies-Camy
body: Are you ticking the "Inactive users" box? If not, they shouldn't appear in your export:

![user-export.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/20586i24A585DF131E229A/image-size/large?v=v2&px=999 "user-export.PNG")


author: Iuliana Burgi Jurj
body: If I do not tick it, they do not appear. So it is ok.

Thank you.
is possible configure different confluence permissions depending from source?
Asked by miguel gaytan:

I mean, I want to make a public intranet onfluence server but ask for password if anyone needs access visiting from internet?

something like:

if request is from ip range 192.168.1.xxx anonymous access to confluence pages

else ask for password


Answers:
author: Shannon S
body: Hi Miguel,

It's not possible to password-protect pages if they are open to anonymous users.

If you're on Confluence server, you can use one of these workarounds:

* [How to allow only certain IP addresses to have access to Confluence](https://confluence.atlassian.com/confkb/how-to-allow-only-certain-ip-addresses-to-have-access-to-confluence-658015747.html)
* [How Do I Block A Certain IP From Accessing Confluence?](https://confluence.atlassian.com/confkb/how-do-i-block-a-certain-ip-from-accessing-confluence-376837504.html)

Otherwise, you can have your server administrator configure your firewall to block access from certain locations.

Note that with any of these workarounds, you still won't be able to password protect the page if it's public.

Regards,

Shannon

comments: author: miguel gaytan
body: thanks.
Problem when importing a word document
Asked by Shiwen Xu:

There is result failed when import a word document into confluence

There is a message: "word.import.error.download.file"


Answers:
author: Brad Courtney
body: Also on Cloud with the same issue.


author: Alona Shkolnik
body: Hi, we have same problem, also Cloud. Was there any solution for that?


author: Lauretha Rura
body: Hi Shiwen,

Are you using Confluence Cloud or Server? If you're on server, you might want to check the \<Confluence-Home\>/logs/atlassian-confluence.log file for any errors thrown during the import attempt.

comments: author: Shiwen Xu
body: I am using the Confluence Cloud?

Where I can find the log files?

Thanks,

Simon
Disable space tools for user
Asked by ONG WEAI TUCK:

is it got any way to disable or hide the space tool for user.....


Answers:
author: ONG WEAI TUCK
body: ![Space tools.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/20568i65A2EFC396D8FC87/image-size/large?v=v2&px=999 "Space tools.jpg")

comments: author: Fabienne Gerhard
body: Hi [@ONG WEAI TUCK](/t5/user/viewprofilepage/user-id/1257383)

users only gonna see the space tools when having admin rights (global / space).

Just take away permissions for users!

Another opportunity could be using a third party theme.

Hope I could help.


author: ONG WEAI TUCK
body: it not work..what theme can be changed


author: Fabienne Gerhard
body: What exactly does not work?

What are the permissions for the group users? When you're not an admin you may see Space tools - but you're only able to see

* View information about the space
* Reorder pages.

-\> if you still don't want this - try costum html as mentioned [here](https://confluence.atlassian.com/confkb/how-to-hide-the-space-tools-menu-for-anonymous-users-in-confluence-816877024.html) or use CSS! (only working for server!)
how to connect my confluence users to jira users
Asked by RandyD:

I need to know how to log in in confluence and at the same time logged in in jira or vise versa.


Answers:
author: Colin Goudie
body: Are you using the server version? My answer is assuming that.

If so, there are two things here to understand, mainly the difference between Single Sign On (SSO) and a common user authentication directory.

If you just want to ensure users have the same password and username in both systems you can set up Confluence to user Jira as the authentication provider (authentication directory)

This is documented here

<https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html#ConnectingtoCrowdorJiraforUserManagement-ConnectingConfluencetoJiraapplicationsforUserManagement>

However, if you also want to automatically be logged in to Jira if you logged into Confluence and visa versa you need to use an SSO system. In Atlassian's case the easiest option here is to also install Crowd.

You can then follow their instructions to configure JIRA and Confluence to use Crowd and this will auto log people in between the systems

<https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html#ConnectingtoCrowdorJiraforUserManagement-ConnectingConfluencetoCrowdforUserManagement>


Tags: confluence-server

development
How to put log in form of jira in confluence
Asked by RandyD:

I want to force the user to log in their jira first before creating a ticket in jira using a confluence form


Answers:
author: Shannon S
body: Randy,

When you say Confluence Form, do you mean when you create an issue in Confluence using the Jira Issues Macro?

By default, when a user tries this, it will ask them to log into Jira in order to create the issue.

Can you let us know exactly what you're trying to do and what's the current behavior? what's your setup like? Is Jira and Confluence on the same server using the same URL but a different port and context path? Is the user base the same?

Regards,

Shannon


Tags: confluence-server

development

jira
Enter a license key admin not known
Asked by Support Neatideas:

Version: Confluence 6.3.4

I have renuewed the license and tried to paste new license key in my Confleunece. (Confluence Administration \> License details)

But I am 100% sure that I am pasting the correct license key but it comes up with a message saying "Enter a license key admin not known"

Any idea?


Answers:
author: Shannon S
body: Hi there,

Can you show me a screenshot of what the error looks like? Just to confirm, if you obtain the license key from [my.atlassian.com](https://my.atlassian.com) does the same issue occur?

Regards,

Shannon
To resolve this issue, you will need to configure your custom filter to allow <confluence-base-url>
Asked by jtMf7WdQ2UBZpG:

Could you expand upon this answer, I'm not sure where you want me to enter this

To resolve this issue, you will need to configure your custom filter to allow `<confluence-base-url>/server-info.action` to pass through without authentication.

Its to resolve mobile app from getting 404 server-info.action not found


Answers:
author: Dawn Fama
body: I'm running into a similar issue. We have our instance configured for SSL connection.

We can access JIRA via mobile devices if we go through our secure proxy, we need to go this route because our application is not in the DMZ and the only way into it is via the Azure proxy. It seems this would break any security rules if you allow pass thru without authentication
How to get permission to edit on a page
Asked by Donald McFarland:

Request permission is not available on the page in question. I can add comments but not edit the chart that is supposed to get completed, which I have seen others edit.


Answers:
author: AnnWorley
body: If the Edit button does not appear on the page the most likely cause is that you don't have edit permission on the space. Please see: [Space Permissions Overview](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html). To find out who has admin permission so they can give you edit permission:

* Server: choose Spaces \> Space directory in the Confluence header, then choose the Space Details icon beside the space where the page is.
* Cloud: Go to Spaces\>All Spaces and click the i (for information) next to the space where the page is.

comments: author: Donald McFarland
body: Thanks. By the time I got back to work to pass this info on, they managed to get it fixed. I appreciate your answer.
Need to generate new license code
Asked by Roberto Porfirio:

Issue with our installation. We have a different server ID from the one provided when we first retrieved the license key. New server ID: BXY8-A1WT-QVXB-4426. I am not finding a way to issue/generate a different license key.

I am hoping someone can assist. Thank you, in advance.


Answers:
author: AnnWorley
body: You can still use your license from <https://my.atlassian.com> and it should work fine.

The licenses are only tied to the server IDs in Atlassian's records, not in any technical sense.
Secure Delete
Asked by Winn Johnston:

Can you please provide me your policy on how pages are securely deleted from the Cloud Version of Confluence.

Example:

Company ACME has stored sensitive information on one of your pages by accident or on purpose and protected it. Due to new internal privacy regulations ACME has instructed the department that manages the pages to remove it.

How is Atlassian ensuring that this is nuked?

Thanks

-winn


Answers:
author: AnnWorley
body: Hi Winn,

Here is our published policy as requested: [Security practices](https://www.atlassian.com/trust/security/security-practices). I think the relevant topic is [Access to Customer Data](https://www.atlassian.com/trust/security/security-practices#faq-fcfe4554-c8ab-4a89-85f9-af85f21e4475):
> Within our SaaS platform, we treat all customer data as equally sensitive and have implemented stringent controls governing this data. Awareness training is provided to our internal employees and contractors during the on-boarding / induction process which covers the importance of and best practices for handling customer data.
>
> Within Atlassian, only authorized Atlassian employees have access to customer data stored within our applications. Authentication is done via individual passphrase-protected public keys, and the servers only accept incoming SSH connections from Atlassian and internal data center locations.
>
> Unauthorized or inappropriate access to customer data is treated as a security incident and managed through our incident management process. This process includes instructions to notify affected customers if a breach of policy is observed.
>
> Physical access to our data centers, where customer data is hosted, is limited to authorized personnel only, with access being verified using biometric measures. Physical security measures for our data centers include on-premise security guards, closed-circuit video monitoring, man traps, and additional intrusion protection measures.

I understand the use case is "what would happen if security policy changed for a company so that data on the instance becomes confidential after it is posted, and it needs to be deleted." In such a case, Atlassian would not guarantee that the data is purged, but access to it at Atlassian would be limited as described in the security doc I linked.

Thanks,  
Ann


Tags: delete

security