youngmon/atlassian-qna huggingface dataset:
Is it possible to use multiple confluence spaces to form a knowledge base in Jira Service Desk?
Asked by Stacey E. Kimmel-Smith:

We have existing spaces (different confluence locations) where knowledge base content is stored. Is there any way in Jira Service Desk to include multiple spaces in our end-user knowledge base search? Is it possible with different projects?


Answers:
author: Victor Mutambuki
body: Stacey,

You can only have one KB per Service Desk.  
<https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html>

Victor

comments: author: Stacey E. Kimmel-Smith
body: Thanks! I noticed this was a cloud documentation item (in the URL). Is this true also for local servers? Does anyone know of an add-on that might extend this? Thanks for your fast response!


Tags: confluence-server

jira-service-desk

server
Is it possible to use multiple confluence spaces to form a knowledge base in Jira Service Desk?
Asked by Stacey E. Kimmel-Smith:

We have existing spaces (different confluence locations) where knowledge base content is stored. Is there any way in Jira Service Desk to include multiple spaces in our end-user knowledge base search? Is it possible with different projects?


Answers:
author: Shawn Masters
body: Not that I am aware of. In Service Desk Cloud you can link 1 space...and have links or excerpts from other spaces in the KB Space - but this setup isnt very useful if your serving info to externals and want the spaces private.


Tags: jira-service-desk
Missing "External gadget" menu item under "General Configuration"?
Asked by Johan Persson:

Reading the Confuence Server docs (6.11) for how to add external gadgets:

[Registering External Gadgets](https://confluence.atlassian.com/doc/registering-external-gadgets-204050482.html)

It says that there should be a menu item in Confluence "**General Configuration \> External Gadgets**".

However, my installation does not have that menu item under "**General Configuration**" nor under any other menu items as far as I can find. I have setup working "Application Links" (in my case to a Jira instance)

How can I enable/see the "**External Gadget**" menu in my Confluence Server 6.10.1 ?

**\[SOLVED\] THANKS!**   
I was logged in as Confluence-administrator and not System-admin changing that made the menu visible!


Answers:
author: sinan.ucak
body: I'm having the same issue. I can't see the "External Gadgets" menu option and I can't give myself system-admin privileges. Any solutions for this ?


author: Saba
body: I have site-admin, jira-administrators and administrators group access but still can't see External Gadgets


author: Victor Mutambuki
body: Johan,

Do you've system admin priviledges?

Victor


Tags: confluence-server

server
How to disable notification for "New page was created" for a single Space ?
Asked by apodko:

We have the large Space with General info.  
Users have subscribed to this Space.  
But they want to receive only changes on the pages. Not a notifications about another new page.  
Is it possible to disable only this type of notifications ?


Answers:
author: Jennifer Hemmens
body: You could try using Global Button Configuration under "No Email Storm" in the general configuration. You have to be an administrator to access this.

When you create a new page, just select "Update" and the page is updated but no notification is sent. When you make changes to an existing page, use the "Update \& Notify" button to send an e-mail to your subscribers.

![UpdateButton.png](https://community.atlassian.com/t5/image/serverpage/image-id/29952iFCEDA39E71298FEA/image-dimensions/445x139?v=v2 "UpdateButton.png")

I hope this helps!

comments: author: apodko
body: Yes, it seems that is what i need.  
Thanks !


Tags: confluence-server

server
Can't upload a document
Asked by Ruth Czilinsky:

I am trying to upload a new version of a document - it thinks about it but nothing happens and there is no error message.

Have tried closing Confluence, tried a different document and still not working!

Help!


Answers:
author: Jennifer Hemmens
body: Do you have permission to add attachments to pages? If not, it won't be possible to upload the document.

We upload new versions by opening them in the relevant viewer, and then dragging-and-dropping the new version into the opened older version. This always works, especially for PDFs and images.

comments: author: Ruth Czilinsky
body: hello, thanks for getting back to me. Yes I have it just doesn't seem to want to play today.


author: Jennifer Hemmens
body: Sorry to hear that!

Sometimes the reason certain documents can't be uploaded is the page title of the page you're trying to upload it to. This usually happens when I'm trying to place an mp4 video in the Media Player macro - the macro is unable to read the uploaded video if there is a special character in the page title (colon, etc.). Could this apply to your problem as well?

If not, maybe just try publishing the documents as Confluence pages. Confluence tracks versions, so if you create a page containing the document text, publish it, and then copy the newest version into the page, your page history will track which version is which.

We use the K15t Scroll Versions add-on, which is really useful for versioning spaces as well!

Hope this helps!


Tags: cloud

confluence-cloud
The child_position column in CONTENT table of confluence DB is not up to date with the hierarchy
Asked by Prateek_Sharma:

We have figured out below link to check if the confancestor table is corrupted. We queried the table and found that ancestor table is actually corrupted. We followed the other steps in the below link.

<https://confluence.atlassian.com/doc/rebuilding-the-ancestor-table-153948.html>

The Ancestor table was rebuilt followed by content indexing. Below are logs excerpts from rebuild activity.

2018-08-19 10:50:14,519 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] apply Stored ancestors for child pages... 507000/508873

2018-08-19 10:50:15,785 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] apply Stored ancestors for child pages... 508000/508873

2018-08-19 10:50:16,820 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] apply Stored ancestors for child pages... 508873/508873

2018-08-19 10:50:16,821 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] rebuild Ancestors persisted to database in 638900 ms

2018-08-19 10:50:16,822 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] rebuild Complete!

2018-08-19 10:50:16,823 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] rebuild Statistics: Pages with parents processed = 508046

2018-08-19 10:50:16,825 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] rebuild Statistics: Ancestors inserted in database = 1728917

2018-08-19 10:50:16,826 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] rebuild Statistics: Maximum ancestor depth = 14

2018-08-19 10:50:16,827 INFO \[http-nio-8080-exec-10\] \[confluence.pages.ancestors.HibernatePageAncestorManager\] rebuild Statistics: Mean ancestors per page with parent = 3

The same SQL query was run again and now returned with few rows. Do I again need to rebuild the ancestor table or is it a different issue ?

Please help

Thanks.


Answers:
author: Diego
body: Hello Prateek, good to hear that you were able to find our documentation to help with you case!  
If you run the query:  

> SELECT A.ANCESTORID, A.DESCENDENTID, COUNT(A.DESCENDENTID)  
> FROM CONFANCESTORS A, CONTENT B  
> WHERE B.CONTENTID = A.DESCENDENTID  
> GROUP BY A.ANCESTORID, A.DESCENDENTID HAVING COUNT(A.DESCENDENTID) != 1  
> ORDER BY 3 DESC

<br />

And it **returns any results** , the ANCESTORS table needs to be rebuilt.  

We always advise customers to **schedule a downtime for Confluence** when performing this. The better course of action is to have no users at all accessing Confluence.

**Reference**

**[Rebuilding the Ancestor Table](https://confluence.atlassian.com/doc/rebuilding-the-ancestor-table-153948.html?_ga=2.199403630.1327897253.1535463219-539280650.1531161958)**

<br />

Hope this clarifies this process!


Tags: confluence-server

server
Managing project repositories
Asked by vinodkumarc@vmware.com:

Shall I have some help in organizing my project related artifacts, under the IT_QE space?

Organizing content under specific categories, reports/knowledge base/automation dashboards etc.?


Answers:
author: Theinvisibleman
body: Heya Vinodkumar, I'm not really sure if this was meant to be asked in Community, or was it meant to be an internal email and accidentally shared here? As the content seems to be about asking for help organizing the items in your Confluence space.

If this was meant to be asked in Community, do elaborate more on how we can help! :)  

<br />


Tags: jira
How can I cofigure confluence for access via HTTPS with own certificate?
Asked by Burlakov Eduard:

Hello,

I instaled the Confluense soft and I need get access for it via HTTPS. I have own certificate (wildcard). The instructions do not have enough information on this issue.

Please help me configure the soft for access the server via HTTPS with My certificate.

OS: Windows 2012 server.


Answers:
author: Nic Brough -Adaptavist-
body: How are you wanting to do the SSL? With Tomcat or a proxy?


Tags: certificate

https
Link Jira to multiple Confluence
Asked by Carl-Marcus Scheffler:

Hello,

is it possible to link a certain JIRA project to a Confluence on one server and to link another JIRA project to another Confluence (e.g. on another server), but at least another instance?


Answers:
author: Yogesh Mude
body: HI [@Carl-Marcus Scheffler](/t5/user/viewprofilepage/user-id/1823269)

You can link any numbers of confluence server to jira server but it should be a different access/base URL.

comments: author: Carl-Marcus Scheffler
body: Is this anywhere documented? I couldn't find anything on this...


author: Yogesh Mude
body: You can find the below KB for the same.

<https://confluence.atlassian.com/doc/linking-to-another-application-360677690.html>.

They have not mentioned like we can integrate two confluence servers with single jira but using different application link we can integrate.


Tags: confluence-server

jira

jira-server

server
How can I give everyone permission to access a space?
Asked by Sean Leary:

I just set up a space, and added a page. I would like to allow unrestricted access to the space and the page. Currently when a different user logs in, they are unable to access the space.


Answers:
author: Sean Leary
body: Found the answer. For other new users, navigate to your space page, click the Space Settings icon on the left side of page, click Permissions tab, and update Anonymous Access.
Create a chatbot in confluence
Asked by arjunsudhas:

Hi,

Good Morning!

I want to know if we can manually integrate a chatbot into Confluence. If its possible can you please explain how it is possible to and what all are options available for it. It is basically an FAQ bot. I would be happy if I could get a good feasibility report on the same!

Thank you in advance for your help!


Answers:
author: Shannon S
body: Hi Arjun,

There are many add-ons in Confluence that provide chat abilities. Have a look below for a sample of the offerings:

* [Confluence Chat Add-ons](https://marketplace.atlassian.com/search?product=confluence&query=chat)

Regards,

Shannon

comments: author: arjunsudhas
body: I mean a manual chatbot deployment. I it possible?


author: Shannon S
body: Hi Arjun,

It's of course possible if you write it yourself. Have a look at our developer site for [information on developing for Confluence](https://developer.atlassian.com/server/confluence/).

Regards,

Shannon


author: Brady Buttrey
body: Hi there [@Shannon S](/t5/user/viewprofilepage/user-id/510046) my team is looking to do something similar on Jira Service Management (Data Center version). We are building a Chatbot and would like to integrate it onto our customer portal. Do you know if/how that would be possible on JSM?


author: Bertrand Lafforgue
body: Hi Arjun,

Please look at our web site [www.konverso.ai](http://www.konverso.ai)

We have built Virtual Agent for Confluence, JIRA and we are finalizing in August the Virtual Agent for JIRA Service Desk.

It is a pre-packaged Virtual Agent. We have a no-code platform. You can access our back office to train the virtual agent with your company data.

The is a subscription-based software.

Looking forward to connecting.

Bertrand Lafforgue

bertrand.lafforgue@konverso.ai

+33664405264


Tags: bot

chat

confluence-server

server
Maximum users supported in Confluence - cloud version
Asked by Sheetal Gupta:

I understand that currently the maximum number of users supported in the cloud version of Confluence is 2000. Are there any plans to increase that?


Answers:
author: Grigory Salnikov
body: Hi and welcome to the Community!

There're rumors that this number could be increased.

The good option is to use Server or Data Center.


Tags: cloud

confluence-cloud
Manage Branding, Folder creation and outsider access
Asked by Rathindra Das:

How I will be able to use all the above works mentioned in the title


Answers:
author: Nic Brough -Adaptavist-
body: We can't tell you a lot more than "use Confluence as it is intended". It's got a system of storage and maintenance for managing information in spaces and pages, and access control for your users, whether "outsider" or not.
No collaborative editing option
Asked by Bob:

I'm a sys admin and on the general configuration page there is no option for collaborative editing? What you see below is all that it on the page.![Screen Shot 2018-08-18 at 10.48.30 AM.png](/t5/image/serverpage/image-id/29904iBC6B5E1AAB81D355/image-size/large?v=v2&px=999 "Screen Shot 2018-08-18 at 10.48.30 AM.png")


Answers:
author: Moses Thomas
body: [@Bob](/t5/user/viewprofilepage/user-id/672192)It depends on which version of confluence you are using, i think that collaborative editing was introduce from confluence version 6.0 and later version

so if you have version 6.0 and above then log in as confluence admin go to admin button \> general configuration \> collaborative editing, to read more about managing it read here

<https://confluence.atlassian.com/doc/administering-collaborative-editing-858772086.html>

Other you wise you will need to upgrade to later version.

Best!


author: Bob
body: Hi Mohamed, as my attached screen shot shows, there is no "Collaborative editing" link, button, page, option, etc... available from my "General Configuration" page. If I'm missing something, please point it out. Thanks!

comments: author: Mohamed Adel
body: Hi Bob,

I understand the confusion now, after you go to ![cog.png](https://community.atlassian.com/t5/image/serverpage/image-id/29908i3E1451773F91E8C5/image-size/large?v=v2&px=999 "cog.png") ----\>**General Configuration**

you will be able to see collaborative editing on the left side bar as in the below image.

"it is not inside the general configuration page." i hope this will solve your problem

![fullsizeoutput_7bb.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/29910i1AC6AD0B64CC216F/image-size/large?v=v2&px=999 "fullsizeoutput_7bb.jpeg")


author: Mohamed Adel
body: You are searching in the wrong page  
To check if Synchrony is running, go to --- \> **General Configuration** \> **Collaborative editing.**
How set up and using Confluence efficiency
Asked by Sockyhuy:

Hi Admin

Centos 7 and Ubuntu 18.4? which system with use confluent server more well. Give me information minimum configration to set up it. Because my company buy server deploy it. And can give me document to manager confluent

Thanks


Answers:
author: Sockyhuy
body: Hi Nic.

I can't start confluence server after shutdown. I 've try to setting automatically start server from <https://confluence.atlassian.com/doc/start-confluence-automatically-on-linux-183148.html>

But not ok.

Error line

    tar zxvf /tmp/confluence-5.6.4.tar.gz

Please help me because my company prepare online.

Thanks so much

comments: author: Nic Brough -Adaptavist-
body: Can't tell you much if you don't tell us what the error is.


author: Sockyhuy
body: Ok. Thanks Nic. I'll try ubuntu first


author: Nic Brough -Adaptavist-
body: CentOS or Ubuntu is entirely up to you - it works fine on both. You should pick the one you are happier to look after.

For sizing, see <https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html>

For docs, start at <https://confluence.atlassian.com/doc/confluence-server-documentation-135922.html>
How to remove a page
Asked by Dipal Patel:

I created a page by mistake and I can't find 'remove' command to remove that page.


Answers:
author: Nic Brough -Adaptavist-
body: There is a "delete page" option in the page tools menu. But only if your space admin has given you the permission to delete pages in the space.

comments: author: Dipal Patel
body: Got it! thanks.
Leveraging the Adding Label Macro in the "How to Article" Blueprint
Asked by Anthony Boccio:

The How-to Article template enables the user to enter the labels before creating the new page. Is there a way I can get this capability into my own template?

Thanks,  
Anthony

![How-to Snapshot.PNG](/t5/image/serverpage/image-id/29882iE398EE62D37FF074/image-size/large?v=v2&px=999 "How-to Snapshot.PNG")


Answers:
author: Anthony Boccio
body: Hi Sattesh,

Thanks for replying. Unfortunately, the text notes and text variables don't really serve my current need (although I use them). As for the fixed labels. I use them for all of my templates. However, the labels I affix only tell part of the story since the users work on different products and projects. So, they need to add their product and project labels to their document to make it fully searchable without a hierarchical construction. And while adding labels after the doc is generated is possible, it's an additional step in the process, which results in people forgetting to do it or just not bothering. The one click / step model is what I'm looking for.

Best regards,  
Anthony


author: Sattesh M
body: Hello Anthony,

I don't think you can have that pop-up for our own templates, but if you add in variables like below in your own template, you should get a page that asks you to key in some information.

![template_edit.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32693i42DB6CD3762C1624/image-dimensions/306x130?v=v2 "template_edit.PNG")

![template_use.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32695i657C2D3A4AFE7B3D/image-dimensions/419x149?v=v2 "template_use.PNG")

Plus, if you would like a template to automatically have a label, you can edit the template, and click on the label icon near the top right of the template page, and any pages created using that template will have the label automatically set for it.  

Hope that helps.  

Cheers,  
Sattesh
Can you set a default template for a space?
Asked by Emily Errico:

Hello-

I couldn't find information on how to set a default template for a space, but it might be that I'm not thinking of the right/most relevant keywords.

Is there a way to set a template as the default for new pages in a space? Like, bypass the page type decision and automatically start editing a page using the default template? Or promote the default page template higher than the blank page?

Thank you!


Answers:
author: Richard Tauscher
body: BUMP!

did this get implemented at any time?

comments: author: Mateusz Janczewski
body: Additional BUMP on that - the idea seems to be very useful.

In practice - when I push the CREATE button, it initiates a new page with a predefined template for a specific page.


author: Emily Errico
body: For anyone wondering about a workaround, I'll be using a "create from template" button as the default method for creating new pages in the space.

comments: author: Brad Both
body: Hi [@Emily Errico](/t5/user/viewprofilepage/user-id/1395999) , just wondering if you had any luck with this?


author: Jonny Adams
body: [@Emily Errico](/t5/user/viewprofilepage/user-id/1395999) You can specify which templates appear by using space blueprints. Just go to Space Tools\>Content Tools\>Templates and enable/disable/promote/unpromote all of your templates there.

comments: author: Emily Errico
body: The blank page is still hold the top position when my "default" template is the only one for the space and is promoted though, I'd like for the default template to hold the first position or take away the ability to create blank pages in the space.


author: Jonny Adams
body: I don't think it is possible or at least I haven't found a way to move/remove Blank Page.


author: Emily Errico
body: Would it be possible in the server version? I know there's more flexibility on it versus the cloud version.


Tags: cloud

confluence-cloud

custom-field

template
When running 'atlas-run' I see only 404 on confluence server
Asked by DevMaker Apps:

When running 'atlas-run' I see only 404 on confluence server


Answers:
author: Diego
body: Hello team, great to have you here with the Community?!  
Well, this could be due to some factors:  

- Confluence did not came up with the command  
- There is not enough memory on your system  
- There is an incompatibility between OS and JRE environment  

You could check how much memory you have allocated for your Confluence instance (and how much you still have available in the server itself), JRE version (32bits or 64bits) and also try to restart your whole machine and try running the command again.  


Tags: atlas-run
Import Folder Structure & Files from ClearCase Base VOB
Asked by Matthew:

Hello,

I am the SDLC admin for this business and am migrating our SDLC tools from IBM Rational to Atlassian's.

We have one Base (non-UCM) VOB in ClearCase that contains folders and files. It does not contain code. It is solely used by our PMO, mgmt. and testers for reviewing documents about ongoing projects. And, there are A LOT of files. -Too many to copy manually into Confluence

Confluence would be perfect for this as its presentation layer would please mgmt \& PMO.

However, I'm not sure how to migrate these folders and files from this IBM Rational ClearCase "Base (not UCM) VOB" into Confluence. Has anyone accomplished this? If so, can you please advise how?

Thanks much :)


Answers:
author: Nic Brough -Adaptavist-
body: Confluence doesn't have "folders", but you could create a set of pages in a tree to make it look similar.

It's also not designed as an object management system, it's a wiki. Most of the contents of what you've got in document files would be expected to become sets of pages. So it doesn't really have any structure to accept a direct translation from Clearcase.

That said, you can just drag every document in as an attachment (and later, get your users to gradually convert out of document objects to proper pages). To do this, you'll need the WebDav function enabled. See <https://confluence.atlassian.com/doc/use-a-webdav-client-to-work-with-pages-200704169.html>

comments: author: Matthew
body: Thanks Nic :) That explains it perfectly!


Tags: clearcase

confluence-server

server