youngmon/atlassian-qna huggingface dataset:
How do I get this Pingdom notice off of my page settings?
Asked by inger_klekacz:

I can't seem to find a way to get rid of this yellow-orange alert bar at the top of my page.

We no longer have a Pingdom integration on our page.

When I click on "Reauthenticate now," hoping that it will clear the alert, it takes me to a list of potential 3rd party metrics vendors. There is no way to get rid of the bar from there, either.

Help?

![Screen Shot 2022-01-27 at 9.41.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/180342i50A22530D31C7229/image-size/large?v=v2&px=999 "Screen Shot 2022-01-27 at 9.41.23 AM.png")


Answers:
author: Andy Heinzer
body: Hi [@inger_klekacz](/t5/user/viewprofilepage/user-id/4031091)

Sorry to hear about this problem. I created a support case based on your comments here. You can see that ticket over in <https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-24499>

I believe that our support team will need to make a change to remove this banner from your view.

Regards,

Andy

comments: author: Brant Schroeder
body: [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) Thanks!


author: Brant Schroeder
body: I will reach out to Atlassian as I think they will need to remove it.


author: inger_klekacz
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) thanks for following up on this, but we actually *have* no Pingdom account anymore. We canceled our account. So I can't log in to get an updated API key. There should be an option within Statuspage to disable a metrics vendor that doesn't require being logged into that vendor account.


author: Brant Schroeder
body: [@inger_klekacz](/t5/user/viewprofilepage/user-id/4031091) Looks like you are using the legacy API. Follow these instructions to fix the issue.

* <https://support.atlassian.com/statuspage/docs/update-your-pingdom-account/>
* <https://support.atlassian.com/statuspage/docs/add-a-pingdom-metric/>


Tags: atl-rvw

bug

cloud
Is is possible to remove the link to StatusPage from incident tweets?
Asked by Kata Patonai:

We're looking to use StatusPage to post incident updates to Twitter and wondering if it's possible to remove the link to StatusPage from the Tweet.

We'd only rely on these tweets to keep customers updated when an issue is identified/resolved but don't want to direct them to StatusPage.


Answers:
author: Talar Pavlovic
body: Hi there Kata,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

At this time the customisation available on the Twitter app are:

* Tweet by default or do not tweet by default when creating an incident

* Start the tweet with some text such as \[status\]

* Add a custom Twitter card image (the default image used is the Statuspage logo)

Removing the URL is not an option.

However, as a workaround, could review using our API within your own implementation methods. You could look into using the [Statuspage API](https://developer.statuspage.io/) in tandem with the [Twitter API](https://developer.twitter.com/en/docs/twitter-api/v1/tweets/post-and-engage/api-reference/post-statuses-update) to get and post incident information in the format you'd prefer.

Hope this helps!

Regards,  
Talar


Tags: cloud
Uptime - Reporting
Asked by sarline@peoplenetonline.com:

I am wondering if there is an option to download your uptime report for the year. This would be used to provide SLA metrics to our external and internal customers. If there is not a reporting structure in place can we request an enhancement be made to the site?


Answers:
author: Daniel Eads
body: Hi there, welcome to the Community!

I understand you're looking to generate an uptime report.

Currently there aren't graphical/in-app options for exporting historical uptime data. The subscriber lists are the only data available for export from the web interface.

However, the API provides access to all the component and incident data. The [Get a list of incidents](https://developer.statuspage.io/#operation/getPagesPageIdIncidents) endpoint should provide all the info necessary for a report like this. The fields you might want to look at from the reply:

* created_at
* resolved_at
* components
* status ("resolved" will be the end status for realtime incidents, while "completed" is the end-state for scheduled maintenance)

From that data, you could filter per-component and decide if scheduled events will be part of the downtime calculation. You can get the difference between the created and resolved timestamps to determine the downtime for the incident, and then compare that against the total time in the period you're tracking (quarter, year). I would imagine that something like a python script would be easier to write and schedule for this than an excel macro, but the results of a script could be exported to CSV to manipulate in Excel or create graphs from.

To my knowledge, there are not scripts like this that folks have created and published for others to use. If you do create such a script, it would be interesting to publish on Community for others to benefit from and help improve.

Cheers,  
Daniel

comments: author: sarline@peoplenetonline.com
body: Thank you, Daniel,

I will take a look at the API information you provided me. I appreciate your assistance!
Is it possible to show the components group as tabs instead of collapsable divs?
Asked by Thiago Gregorio:

Hi community,

I was wondering if it would be possible to show component groups as tabs instead of the collapsable divs?

You can consider the AWS status page as an example of my question. The continents are listed as tabs: <https://status.aws.amazon.com/>

I was also wondering if custom HTML, CSS, and JS would be a possible solution to implement this. But since it allows us only to edit the header and footer, I was not sure if it would be a way out to implement tabs using the statuspage solution.

Thanks in advance,

Greg.


Answers:
author: Shivam Naik
body: Hi [@Thiago Gregorio](/t5/user/viewprofilepage/user-id/4727503) ,

Happy to help!

You are on the right track! You can use JS to alter that Components section, though we unfortunately do not have an example of that. This page <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/#Changing-the-components-section> does have examples for other alterations of the components section, and may help you come up with the grouping structure you're after.

Please let me know if you have follow up questions!

Thank you,

Shivam


Tags: cloud
Is it possible to control the order of components from the statuspage API?
Asked by Joey Bloom:

I'm using terraform to maintain a list of components on my statuspage. The components seem to appear on the page in a random order, probably the order in which terraform creates them.

The only method I've found so far to control the component order is to manually drag and drop components into the correct order on the [https://manage.statuspage.io/pages/\<my-page\>/components](https://manage.statuspage.io/pages/zyx4b30th2vd/components) page. I'd like to be able to control the order of the components in some automated way.

Right now I'm mostly interested in alphabetical order, but I would also be happy with any solution that allowed API control over component order.


Answers:
author: Jesse Klein
body: Hello Joey,

This is Jesse from the Statuspage support team. Thanks for reaching out about wanting to change the position via the API. It appears that this is something that we don't have available through the API. There was a feature request created for this. I have added this post to that request to show more interest for it. Unfortunately, the only way we have is through the dragging method.

I think what some people have done when setting up their page is to get the components into the order you're looking for up front when creating them and then if new ones come in later, it's an easier time getting them organized. I totally understand that isn't ideal but that's the only thing I have seen as a workaround. My apologies that this isn't a full feature at this time.

Regards,  
Jesse


Tags: cloud
Automated link between two instances (pages) to update duplicate components
Asked by Roberta Mitarova:

Hey guys,

We have two separate instances (pages) in StatusPage - one is "A", the other is "B" and some of their components are duplicate on purpose. Every time we must create an incident for service disruption and update the state of the components manually on the first page and then go to the second and do the same. It happens quite often someone to forget to update the other page. Is there an option I can automate StatuPage in a way that when I create incident/update state on A page, it automatically create incident/update for the duplicate components on B page?

Thank you in advance!


Answers:
author: Connor Eyles
body: Hi [@Roberta Mitarova](/t5/user/viewprofilepage/user-id/4353423)

I dont believe there is an option to have these sync however what you could consider is building a script that can be used to communicate to both of your StatusPages.

Utalising our documentation around the API <https://developer.statuspage.io/>

Here it the link for creating Incidents via API <https://developer.statuspage.io/#operation/postPagesPageIdIncidents>

Hope this helps! If you have further questions around this one please feel free to ask.

Thanks,

Connor


Tags: cloud
Back fill incident + affected components
Asked by Mozart Souza:

Is it possible to back fill an incident and add the component affected? I want the downtime for the component to be registered even if the incident is logged later on.

Thanks.


Answers:
author: Tim Chaffin
body: I too have been unable to find this feature, and would love a solution.

The only way I've found to work around this is to separately backfill an incident. And then go into the component and log some downtime. However this does not create a relationship between the two. The latter piece being the most important, and seems to be missing.


Tags: cloud
Is it possible to see 6-12 months of metrics (Uptime) for a component for an external status page
Asked by Dawud Bey:

Hi Atlassian Community,

By default, Uptime, displays info for 90 days.  

I would like to see it over at 6month period or 12month period.  
Can this be viewed? by a standard user? or is it possible to do ?  

Or would I need to be an admin and login to the desired page, select "Edit" -\> Components -\> View the desired Component and View the Uptime over a period of time, by clicking on the arrow left hand "\<" it extends the Uptime view from 90 days to a longer period, such as 180 or 270 or 360 days .   

Is there a better way of viewing this information? or a more "user" friendly way for say someone who is not an admin


Answers:
author: Jesse Klein
body: Hello Dawud,

This is Jesse from the Statuspage support team. Thanks for the question around uptime. As a viewer of a page, you can actually add /uptime to your URL like <https://metastatuspage.com/uptime> in order to see the uptime history. It still shows in three month increments but you can navigate back to any point and see the uptime shown.

As someone that manages the page, you could also use the API to get 6 months worth of data at one time using this: <https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentIdUptime>

Those would be the two main ways of getting this information. Hopefully that helps. I hope you have a great day!

Regards,  
Jesse

comments: author: Dawud Bey
body: hi Jesse,

thanks for the response. I am not clear on the first option?

I have an SME from one of our product teams, who wants to see last 6 months of their product from our status page.  

Using this link ??? <https://metastatuspage.com/uptime>   

How can I do this? as you didn't provide any clear instructions or details ? Unless I missed it?   

As far as the API...ok. but that requires dev work.


author: Dawud Bey
body: I believe I understand it now, replacing url you provided for the first option, with ours "/uptime"..

thanks


author: Jesse Klein
body: Hi Dawud,

You are correct! My apologies for not being as clear. To consolidate for anyone else that sees the community post:

If you want to see more than the 90 days of uptime for a Statuspage, you can add /uptime to the specific page's URL. For example, you can use metastatuspage.com/uptime to view the uptime history for our metastatuspage.

Please let me know if you have any other questions on this and I would be happy to assist!

Regards,  
Jesse


author: Dawud Bey
body: Ok, I believe I understand the first option,, we have to use our status page url/uptime etc.  
This wasn't clear.

thanks

let me share this news with our product team, see if this addresses the question


Tags: cloud
User is not receiving email invitation as team member
Asked by Antonio Pensabe Salmeron:

I was given permission as product admin in status page by another administrator. I created a second page and I need to add another user as team member, this user currently have access to the first page but not to the second one. I added his user email and send the invitation but he is not getting the email. Is there a way to check why the email was not sent? User has reviewed in email spam but there is nothing there.


Answers:
author: Daniel Eads
body: Hi [@Antonio Pensabe Salmeron](/t5/user/viewprofilepage/user-id/4658773) , welcome to the Community!

It's possible this other user's email address returned errors to our mail processing service in the recent past, causing emails to go onto a temporary suppression list. Based on the number of email addresses with Atlassian accounts on your domain, it's actually best if we have the specific email address of this person to confirm if emails are being delivered.

To this end, it would be helpful if you could [create a technical support case with us](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&impact=4&is_cloud=true&product_key=statuspage&customer_working_hours=0200-1100&support_type=customer) and mention the user's email address in the ticket details. Community is a public-facing resource, and so posting an email address here means it's visible to everyone.

Thanks,  
Daniel Eads \| Atlassian Support

comments: author: Antonio Pensabe Salmeron
body: Thank you Daniel I opened a support case.


Tags: cloud
What are the values to be used for organizationId and userId?
Asked by Shekhar Kareppanavar:

Since we are planning to go for Audience-Specific page, I was looking at permissions to be given for users. In the below mentioned API, parameters to be passed are 'organizationId' and 'userId'. Im able to get pageId and API key values, but could not find any information on these two fields. Could you please help regarding this?

<https://developer.statuspage.io/#operation/putOrganizationsOrganizationIdPermissionsUserId>

<https://developer.statuspage.io/#operation/getOrganizationsOrganizationIdPermissionsUserId>


Answers:
author: Jesse Klein
body: Hello Shekar,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out about how to find the OrgID and UserID fields for the API.

For the OrgID, you can click your avatar on the bottom left and select either Users or API Info. Then in the URL after organizations, it will show the ID. The format is as follows:

<https://manage.statuspage.io/organizations/>\<OrgID\>/team

For the UserID, you can use your OrgID to run the GET a list of users API: <https://developer.statuspage.io/#operation/getOrganizationsOrganizationIdUsers>

Once you have that, you should have everything that you need for your users.

It's really important to point out, however, that "users" in this context are people that manage your Statuspage and not page access users. Role permissions refers to what pages an admin user has access to manage.

If you want the UserID for your page access users that login and look at the Statuspage, then you will use this: <https://developer.statuspage.io/#operation/getPagesPageIdPageAccessUsers>

Please note that changing the permissions of a page access user is done through changing their page access group and not their role permissions.

Please let me know if you have any questions on this. I hope you have a great day!

Regards,  
Jesse

comments: author: Shekhar Kareppanavar
body: Thanks Jesse for detailed answer, it helps


author: Jesse Klein
body: You're welcome! I hope you have a great week!


Tags: cloud
How do you remove a component from a group via the components/ API?
Asked by Luke Murray:

I'd like to remove a component from its group via the API. I'm trying to do this by using PATCH on the specific component's URL. Here's the cUrl I'm trying:

```
curl -v https://api.statuspage.io/v1/pages/$PAGE_ID/components/$COMPONENT_ID \
  -H "Authorization: OAuth $STATUSPAGE_AUTH_TOKEN" \
  -X PATCH \
  -H "Content-Type: application/json" \
  -d '{"component":{"group_id":null}}'
```

However, this gives the following error:

```
{"error":"Couldn't find GroupComponent"}
```

I also tried setting the \`group_id\` to \`""\` but that gave the same result. What do I actually need to do to achieve this?

I'd like to avoid using the component-groups/ API methods if possible as this way is more convenient. You can set a component's group in the UI page for that particular component so I don't see why the API should be any different.


Answers:
author: Shivam Naik
body: Hi [@Luke Murray](/t5/user/viewprofilepage/user-id/4713698) ,

Happy to help!

The endpoint you've shown is for components, but you will need to the component-groups endpoint shown here <https://developer.statuspage.io/#operation/patchPagesPageIdComponentGroupsId> in order to remove the components. This command will essentially "overwrite" the original group contents so that it will contain the components you list in the command.

Please let me know if that was what you were looking for!

Thank you,  
Shivam

comments: author: Luke Murray
body: Disappointing you can't do it that way but I can see why you can't.


author: Shivam Naik
body: That's feedback I can pass along to our Engineering team; it is a bit confusing choosing the right endpoint for this particular task, but since this is related to Groups specifically vs individual components, that former endpoint will be the one to use as a means of changing the groups themselves.

Please let us know if you have any follow up questions!


Tags: cloud
Can you display uptime for the calendar quarter?
Asked by chip.vonburg:

By default, Statuspage shows the uptime for the previous 90 days. Our company's contractual SLA's are measured in Calendar Quarters and Annually.

Of course you can go through and look at each month and calculate the Quarter or Years uptime on your own, but is there someway to display this by default on one of the pages in Statuspage?


Answers:
author: Jesse Klein
body: Hello there,

This is Jesse from the Statuspage support team. Thanks for the question around the uptime showcase. Unfortunately, this tool was built to show folks a glance of what your uptime looks like and was not really made to be used as the contracts for SLAs, which is why we do not have a quarterly or annual uptime.

A few things to note is that we recommend looking at this article, which discusses how uptime is tracked: <https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/>

The calculation we use is as follows: (Major outage minutes + (partial outage minutes \* .3)) / total minutes in the period

I would also point out that we highly recommend using monitoring software to track your SLAs as the Statuspage Uptime showcase is not as accurate as monitoring software can be.

All that being said, if you are looking to get quarterly and yearly, you would have to do the calculations yourself unfortunately.

Please let me know if you have any questions and I would be happy to try and clarify for you.

Regards,  
Jesse

comments: author: chip.vonburg
body: Hi Jesse,  

Thank you for the response, this really helps  

<br />

-- Chip
<Start_timestamp> is not working in statuspage
Asked by Jagdeep Sekhon:

Hello everyone, We have created number of templates for incidents on our status page and we were trying to get this \<Start_timestamp\> working but its not working. Lets say we have incident and we want to use template, its not actually adding time information there from timestamp. any suggestions?


Answers:
author: Shivam Naik
body: Hi[@Jagdeep Sekhon](/t5/user/viewprofilepage/user-id/4709312)

Happy to help!

Can you tell us a little more about where you're pulling that example and data from using \<Start_timestamp\>? That format is similar to the HTML examples for Tags <https://support.atlassian.com/statuspage/docs/add-html-tags-in-incident-messages/>, but that field isn't included there. This also doesn't match up with the examples here <https://support.atlassian.com/statuspage/docs/incident-template-library/>.

Please let me know, and I will follow up!

Thank you,

Shivam


Tags: cloud
I added a datadog metric to status page but I can't seem to find it even after enabling it.
Asked by Joshua Inoa:

I created a new datadog metric following these steps <https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/>

I just can't use it on a component view and would like to.


Answers:
author: Abraham Musalem
body: Hey Joshua,

Thanks for reaching out. When you say "component view" are you wanting it to show as a component? Metrics will show up under any components on the page.   

Cheers,   

Abe, SP support

comments: author: Joshua Inoa
body: I want to show it as a metric under a component. I don't have a way to add it/configure it to do that. All I can do currently is create a metric but not sure how to display it anywhere


author: Joshua Inoa
body: Hey Abe - following up here. I don't seem to find a place for me to show my metric even after setting it as visible.


Tags: cloud
Activate Public page on Statuspage.io
Asked by Meenakshi Razdan:

Hi Team,

We are using public page to schedule the maintenance for our client under free plan.

Can you please suggest do we have any limit to create pages under the free plan.

I am not able to activate a page and show the error "You're currently not eligible to switch to a Free plan."

Thanks.


Answers:
author: Meenakshi Razdan
body: This solution did not work out, we are not able to activate the pages and throws the same error "You're currently not eligible to switch to a Free plan."

We reduced the Admin to two but it still is not working.

Please help.

comments: author: Meenakshi Razdan
body: [@Abraham Musalem](/t5/user/viewprofilepage/user-id/4050321) please guide me, need to activate and publish maintenance page urgently. we are not able to activate page by clicking 'Free Plan'.

Thanks.


author: Ryan Galicki
body: For anyone encountering this, removing the "site-admins" group from Statuspage's Product Access (found in Jira Administration settings) allowed me to activate the free plan.  

Screenshot was taken after I removed the group, but figured it still might be useful to see where to go and what to look for. My guess is as long as there are 2 or less admins (and less than 25 total users) with product access, you should be good to go.  

![statuspage-activate-free-plan.png](https://community.atlassian.com/t5/image/serverpage/image-id/251660iD40674193FE04BF9/image-size/large?v=v2&px=999 "statuspage-activate-free-plan.png")


author: Abraham Musalem
body: Hey [@Meenakshi Razdan](/t5/user/viewprofilepage/user-id/4487927) ,

Thanks for reaching out. If you have more than 2 admins and only have Free pages, you will not be able to add more Free pages or convert a Trial page to a Free plan. You will need to reduce the number of admins on Statuspage to 2.   

If you are still having issues after doing this, please feel free to reach out to support at support.atlassian.com.  

Cheers!


Tags: cloud