youngmon/atlassian-qna huggingface dataset:
Rule to change Feature Status
Asked by KillyDream:

Hi! I'm looking for some help setting up an automation. I currently have one set up to change the status of an Epic from "To-Do" to "In Progress" if any of its child stories are moved to "In Progress". I'm trying to set up the same type of rule for a Feature to change to "In Progress" when it's child Epic's are moved to "In Progress" but I can't seem to figure this one out. Using the branch rule, using a "Parent" issue refers to the parent of a subtask specifically so is not working for a Feature. Any help would be greatly appreciated!


Answers:
author: Bill Sheboy
body: Hi [@KillyDream](/t5/user/viewprofilepage/user-id/5219656)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

When the issue hierarchy is altered, you may want to use a Branch on JQL, and refer to the parent field instead. That will confirm the branch is accessing exactly the issues you want.

Kind regards,  
Bill


author: Sam Bartolome
body: Hi [@KillyDream](/t5/user/viewprofilepage/user-id/5219656)

You could use the same configuration or really similar if the hierarchy of issues types is configured as you expected.

The other option would be using the link issue instead of the parent one, but make sure to use always the same link option

Sam


Tags: jira-unknown-hosting-type

unknown-hosting-type
On Hold Automation
Asked by Sagi Gueta:

Hello,

**How I should set an automation that will execute a transition to all sub-tasks** \[that their status isn't On Hold / Done\]**to On Hold whenever its parent transitioned to On Hold?**

I've added two images: one is the automation rule itself, and the second is the log.

If I have at least one sub-task that isn't part of the relevant statuses that I've settled, it is blocked, however, the automation must execute a transition only for issues that aren't done (or already On Hold).

Thanks!

![Automation Rule.png](/t5/image/serverpage/image-id/331629iB89C2156E64B82E8/image-size/large?v=v2&px=999 "Automation Rule.png")![Audit Log.png](/t5/image/serverpage/image-id/331630iB61F601D82E529B1/image-size/large?v=v2&px=999 "Audit Log.png")


Answers:
author: Duc Thang TRAN
body: Hello [@Sagi Gueta](/t5/user/viewprofilepage/user-id/4493828)

According to your second screenshot, the error comes from the "Open" status not having a transition to "On Hold." So i can suggest two solutions:

1. Create more conditions depending on the current status of subtask , then transition the ticket to the correct workflow (for example: for "Open," it needs to be transitioned to "In Progress" then "On Hold").
2. *This solution need jira admin right* Create a transition of type "All" -\> "On Hold" with a condition (user in group ) that ( the automation actor is member ) of can use.

Hope this can help you :)

comments: author: Sagi Gueta
body: Hey Duc Thang,

Unfortunately that's not the case, as it's possible to transition from all statuses to On Hold already.

However you're right about the logs, because they're not updated to the last version of the automation rule as I've added another branch that clares "do nothing" when issues on statuses "Done" or "On Hold". It didn't help so I've removed the branch..


Tags: cloud

jira-cloud
??? ??????????? ??? ?????? ? ??????
Asked by ??????? ??????? ?????????:

??????????? ??? ????? ? ??????


Answers:
author: Alex W
body: Hi [@??????? ??????? ?????????](/t5/user/viewprofilepage/user-id/5297970) - I have raised a request for you to speak to an Atlassian team member about this. You'll receive a reply via your email in the next week on CA-2514861.
Is there anyway to include the date a checklist item was created, or respond directly to an item?
Asked by Arielle Bernard:

Hello,

I would like to be able to see when a checklist item was created - is there a way to turn that on?

I also would like to be able to respond directly to a checklist item - is that possible?

Thank you!


Answers:
author: Mutya A
body: Hi Arielle, welcome to the community!  

As of now, we don't log when a checklist item was created in our Activity UI. Only when a checklist is created or when a checklist item has been ticked or marked as completed. A workaround would be to convert a checklist item to a card once it's been created.

![2023-08-23_16-43-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/276575iCEF6C1C2DC86A32A/image-size/large?v=v2&px=999 "2023-08-23_16-43-41.png")

The only caveat is that once this becomes a card, the checklist item disappears. That means you'll have to copy the card link and paste this back into the checklist so it looks like this:  
![2023-08-23_16-48-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/276577iABA5BEEE11D95941/image-size/large?v=v2&px=999 "2023-08-23_16-48-37.png")

It is not possible to respond directly to a checklist item. However, with the above setup, you can click the link to the "second item" card so you can respond there will any status updates.

Hope this helps!

If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.
Trello Timeline
Asked by Katy Stinespring:

Is there a way to access the timeline and show all projects across an entire workspace on the timeline rather than just on one board at a time?


Answers:
author: Irina Cherkasova - Planyway
body: Hi [@Katy Stinespring](/t5/user/viewprofilepage/user-id/5297871)   

It's Irina from Planyway:)

<br />

Are you currently using the Trello timeline/calendar?  
If yes, I'm afraid, it won't be possible.

In case, you'd like to see multiple boards on a single calendar/timeline, I recommend you to test the [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity) which has this feature of the multi-board view.

![2023-08-22_18-46-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/276474i060AC1D9F1903844/image-size/large?v=v2&px=999 "2023-08-22_18-46-47.png")

Here you can find more detail: <https://planyway.com/help/features/multi-board-view#add-cards-from-other-boards-to-your-timeline-or-calendar>
Pinning a template card
Asked by Elizabeth Harrington:

Hi there,

I am having trouble with a template card I have created. I want to keep this card at the top of the list and be able to create cards through the template but have the cards created go to the bottom of the list. I tried the Pin feature but that makes it so both cards including the template get moved when you create a new card. Can you please offer some advice.


Answers:
author: Oliver S
body: Hi Elizabeth, welcome to the community!

Without revealing any sensitive information on your board, are you able to create a test board / list, with a template card and do a screen recording of what you're seeing when you create cards from it?

Testing on my board, when I use the 'Create card from template' button the card gets created at the bottom of the list and the template card remains up top. That said, I realise I may be missing something that you're seeing so would be great to see what you're seeing so I can make some suggestions.
Trello Assigned Cards Widget
Asked by Ryan Vetack:

I am able to create an Assigned Cards Widget on my android phone which shows all cards assigned to me in one list. My colleague has an iPhone and isn't able to find this same widget. Is there one? Is there a similar solution on iPhone?


Answers:
author: Carolina Lopez
body: Right now, that feature isn't available in Trello for iOS, but I understand how useful this would be. I'll pass your interest in this on to our team for analysis/consideration---let me know if there's any additional info you'd like me to send them. Thanks for sharing your suggestion

If you'd like to see our latest features and future releases, you can look at our roadmap - ![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) [Roadmap](https://www.atlassian.com/roadmap/cloud?selectedProduct=trello).  
Our mobile boards are available on ![](https://getsupport.atlassian.com/images/icons/emoticons/lightbulb_on.png)[IOS](https://trello.com/b/5tj4qAvo/trello-ios-app) and ![](https://getsupport.atlassian.com/images/icons/emoticons/lightbulb.png)[Android](https://trello.com/b/ud59t1fL/trello-android-app).
Email questions
Asked by Phil Chambers:

I am not close to an advanced user but am ready to dive in and use Trello more. First question: how do I automate certain cards to be emailed to me at a recurring time when I want them to be set? Second question: I am getting an automated email from a card I set up previously through Butler but I can't find the card on any of my boards now. Strange. Thanks for your help!


Answers:
author: Oliver S
body: Hi Phil,

Glad to hear you're looking to dive in and use Trello more! :)

For setting up automations that email a list of cards to you that match a certain criteria, you would set up a Scheduled automation (formerly known as calendar automations): <https://support.atlassian.com/trello/docs/creating-reports-with-butler/>

To access this section on your board, head to the Automation Menu \> Email Reports \> View My Email Reports. There are a number of pre built email reports you can use, or you can create your own based on cards that match a specific criteria. The guide linked above provides some examples of how you can get these set up.

Regarding the card you set up previously, do you notice any previously set up rules that might be causing this? Similarly, does the email have a Card URL that points to the card? This might help lead you to the board where the rule might be set up.
Creating cards by email and email threads
Asked by Moa:

Hi,

When creating cards by email, a card will be created by the first email. If replying to the email the messages will be added to the original card as comments. I know it is designed this way to prevent duplicated cards, but I would prefer a new card for the answers. Is this possible?

Best regards,

Moa


Answers:
author: Lara
body: Hi Moa,

Thanks for reaching out!

Right now, it's not possible to make email thread replies create new cards rather than be added as a comment to the original card.

As a possible workaround, you could set up an automation for this. For example:

* *when a comment is posted to a card, create a new card with title "{commenttext}" in list "List X"*

In this example, we're using the {commenttext} [variable](https://support.atlassian.com/trello/docs/butler-variables/) to use the contents of the added comment to be used in the card title.

That said, please note that this automation will trigger for *any* comment made to the card. There isn't a way to make this exclusive to email comments.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: Moa
body: Thank you for responding quickly, please let me know if it will be possible to make email threads replies create new cards.

Best regards,

Moa
I can't view my checklists on my android, even though it shows the checklist icon on my card.
Asked by Kristine Hornbek:

I created my cards and checklists on my PC, then copied them several times, including the checklists. I can see all of the checklists on my PC. I can view my cards on my android phone, including the little check icon for the checklist. However, when I click on the card to view and check off items on my checklist, there is no checklist! Is anyone else experiencing this?


Answers:
author: Carolina Lopez
body: Hi Kristine, welcome to the Atlassian Community!

I didn't find other people reporting this and it works for me, so it may be something related to your device. I suggest checking our [Troubleshooting for the Android app](https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/) article as it has troubleshooting steps for most issues with the Android app.  

If you still have issues after following the steps, would you mind creating a ticket with the support team [here](https://trello.com/contact)? This way, we can help you further with this situation.


author: Kristine Hornbek
body: Thank you. You are right about it being my phone, possibly my router too. Sometimes the checklists show, and other times they don't. I guess I need to upgrade my phone.

comments: author: Carolina Lopez
body: You can also test other networks with your current phone and ask if someone can lend you a phone to test it with the network you currently use. This way you can make sure if any of those is causing the issues. Feel free to contact the support in case you need further assistance, we'll be happy to help.
is it possible to show cards only to specific users?
Asked by Tim Gaedicke:

Hello community,

we are a warehouse and we use trello to see a forecast of all inbound shipments. We have the dates as a list and every inbound shipment is a card. So we can add information to every shipment which is not so comfortable to see in our warehouse management system.

We have different customers on the board. Our customers wants to know the status of the inbound shipments an see whether we already have the documents, whether the container arrived at our warehouse, already started unloading etc.

We could invite our customer to the board but than he would also see the shipments from our other cutomers. Is it possible to invite him to the board but only seeing the cards which are labeled with his name?

I hope it's clear what I mean. Thanks in advance for a feedback.

Best regards

Tim


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@Tim Gaedicke](/t5/user/viewprofilepage/user-id/5297501),  
Welcome to the community! Cigdem from Hipporello here. We have the [Trello Card Share Power-Up](https://trello.com/power-ups/646b9b8904edbcd77063d177) that allows you to share one or a selection of cards with non-Trello users. The people you share cards with can view the shared cards on a web portal. The idea is to be able to share some cards, without adding people to your Trello board.   

Feel free to book a demo through [our website](https://www.hipporello.com/trello-power-ups) if you want a quick start or have questions.

comments: author: Tim Gaedicke
body: Hello [@?i?dem B?y?ka?ik](/t5/user/viewprofilepage/user-id/4239237) ,

I tried the power up, but this is not what I'm looking for. As I see it the user can't see the specific information which we have in the customized fields.

But Thanks for your answer.


author: ?i?dem B?y?ka?ik
body: Hi again [@Tim Gaedicke](/t5/user/viewprofilepage/user-id/5297501),  
You're right, there's a missing point if you're using custom fields. Custom fields will be added to shareable fields very soon (in 1-2 weeks max). I suggest you give it another try then.

Best,

Cigdem
schedules automatisation
Asked by maud marel:

Hi! I made some automatisations in my board, they're scheduled. Can i give these to someone else? I dont work at the company anymore and somebody else fulfilled my role. She needs acces to the schedules actions, but can't find them anywhere


Answers:
author: Dreamsuite Mike
body: Automations are tied to the creator and thats why the person cannot find them.

You can add the automations to a library and then share it with the workspace. The other person can then download them to her account and enable them.

<https://support.atlassian.com/trello/docs/working-with-command-libraries/>

comments: author: maud marel
body: Thanks Mike!

I cannot find the share button. My Trello is in dutch, maybe that's why i cant find it


author: Dreamsuite Mike
body: You will have to be a member of the **workspace**, not just the board to be able to share....
Supprimer un tableau d'un groupe suite au d?part du collaborateur
Asked by Anne:

Bonjour ? tous,

Un des membres de notre ?quipe qui est parti avait cr?? des tableaux que nous n'utilisons pas ans notre espace de travail.

Comment pouvons nous les supprimer ?

Merci ? vous

Anne


Answers:
author: Victor N
body: Bonjour Ann, j'esp?re que votre journ?e se passe bien.  

Si vous disposez d'un espace de travail avec abonnement Premium, une solution de contournement consiste ? charger le tableau et ? vous nommer administrateur du tableau, comme expliqu? ici :  
<https://support.atlassian.com/trello/docs/making-a-user-an-admin-of-a-board/>  

Si vous ?tes maintenant l'administrateur du forum, vous pourrez supprimer le forum en suivant les ?tapes ici :  
<https://support.atlassian.com/trello/docs/deleting-a-board/>

Si vous n'avez pas d'espace de travail avec abonnement Premium, contactez-nous ici : <https://trello.com/contact>  

Nous pourrons alors trouver un moyen de r?soudre ce probl?me ensemble. Nous vous souhaitons une excellente journ?e !
how do i remove an admin without losing power ups?
Asked by Candice Whinnett:

an admin set up power ups on boards and they are no longer with the company\> when we remove that admin from th workspace all the power ups turn off\> how do i fix this?


Answers:
author: Victor N
body: Hi Candice, I trust that your day is going well.

How about you try disabling the Power-Ups manually first by yourself on board(s) and then try re-adding them to the board yourself using your Trello account from here:  
<https://trello.com/power-ups>

After you have re-added them to the board, you can then try removing the former admin from your workspace. Kindly try this and let me know how it goes. Thanks
There is no privacy option for template?
Asked by Ivallessi A:

Hello!

I'm about to buy a subscription, I'm exploring and already using a trello template to see how it works.

When I wanted to use an already created template, it won't let me make it private.

My question is: the template I'm currently using is public, can people see the content I'm using on it?

If I make my subscription, will it give me the privacy option or is this always going to happen unless I make my own template?

![photo_2023-08-20 21.34.03.jpeg](/t5/image/serverpage/image-id/276074iB6EAA232BB4F9341/image-size/large?v=v2&px=999 "photo_2023-08-20 21.34.03.jpeg")


Answers:
author: Dreamsuite Mike
body: Hi,

Based on your picture, you will create a board from template that will be 'Workspace Visibile', this is not public and there is no risk of the board being visible to anyone outside your Trello workspace.

![Screenshot 2023-08-21 112155.png](https://community.atlassian.com/t5/image/serverpage/image-id/276170iD91639D68757AFA8/image-size/large?v=v2&px=999 "Screenshot 2023-08-21 112155.png")

It **is** however set to workspace visible. This means the board you create will be visible to all members of your Trello workspace.

Private boards are only available as part of Trello Standard or Premium Subscription

<https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>
Trello - estornar cobran?a anual para voltar ao plano mensal
Asked by Patr?cia Sobreira:

Boa tarde . Eu assinei o aplicativo do Trello, mas de forma errada escolhi o plano anual ao inv?s do plano mensal , e no meu cart?o j? veio cobrado o plano anual, eu gostaria de saber se seria poss?vel cancelar esse valor do plano anual, ou seja estornar esse valor , e assim s? cobrar pelo plano mensal normalmente. ?

Obrigado.


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/Billing-How-to-change-from-anual-to-monthly-payments/qaq-p/2454422>

Please answer this question on the linked question above.
Billing - How to change from anual to monthly payments
Asked by Patr?cia Sobreira:

Hello. I signed the app, and it charged me the price of the annual payment, and o would like to change back to the monthly payments, is that possible ?

To reverse the annual billing, and then jus charge monthly ?


Answers:
author: Ash Yadav
body: Hi [@Patr?cia Sobreira](/t5/user/viewprofilepage/user-id/5296554)

In order to discuss billing details you'll need to reach out to trello support here:

<https://trello.com/contact#/>

We can't facilitate refunds/reversals here as this is a community forum.

Kind Regards,

Ash

comments: author: Alex W
body: Seconding [@Ash Yadav](/t5/user/viewprofilepage/user-id/5167607)'s reply here, [@Patr?cia Sobreira](/t5/user/viewprofilepage/user-id/5296554). I can see you've already raised a ticket with our billing team - CA-2508373 - they'll get back to you shortly!


author: Benjamin Venegas
body: There DEFINATELY needs to be a simple Manage Account link that you can update, change, cancel subscriptions. The fact that this doesn't exist, honesly makes me consider if I want to continue using Trello/Atlassian.  

You can't make people pay for your service and then give them no way to update it, change the card, manage recurring payments, cancel.

This is SO annoying.   

All I want to do is update my payment on file, find out when my yearly subscription will renew, and honestly now... I'm maybe wanting to cancel.

Fix this.


author: Luke Canham
body: Yes I agree, the billing is untrustworthly if you can not freely move plans and billing options. Trello you will lose my business too if you can't allow me to change from annual to monthly billing. My account ends tomorrow so let me know if you wish to keep my subscription or add me to your churn rate.   
Happy to stay if you will respond and allow me to go monthly without any hassle.
How to highlight due dates in the card's front.
Asked by Dik Liu:

Can I highlight the due dates when I see the board with all the cards? Now, the due dates only change color when they are near (yellow) or past the due date (pink). I want to highlight the due dates so they are easier to see and identify. Thanks.


Answers:
author: Dreamsuite Mike
body: Hi [@Dik Liu](/t5/user/viewprofilepage/user-id/4084106)

If you aren't experienced with CSS and web technology, I recommend looking at [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5/amazing-fields) power-up, which opens up a lot of flexibility for display an colour.

The other simple solution to bring attention to a card based on date is to add a coloured label to it triggered by time before a due date,

"Two days before a card is due, add the blue "Coming Soon" label to the card"

comments: author: Dik Liu
body: Thanks. I looked at Amazing Fields, and it looks great. I have tried the label solution with automation such as:

*When a due date less than 14 days from now is set on a card, move the card to the bottom of list "To do", sort the list "To Do" by due date ascending, add the lime "In two weeks" label to the card, remove the yellow "In one week" label from the card, and remove the red "In three days" label from the card.*

*When a due date less than 7 days from now is move on a card, Move the card to the bottom of list "Doing", sort the list "Doing" by due date ascending, add the yellow "In one week" label to the card, remove the lime "In two weeks" label from the card, and remove the red "In three days" label from the card.*

I must be doing something wrong as the automation was behaving erratically. So, I am thinking of adding a Custom Field set to the value "In two weeks", "In one week", and in three days, etc., and using the automation that way.


author: Danny
body: Hello [@Dik Liu](/t5/user/viewprofilepage/user-id/4084106)

There is not a native solution that Trello offers to do this as far as I can see though you could use a CSS injection web browser extension and alter the font colour and style for due date text on the cards.

I tested this and here are the summary points to follow:

1. Install a CSS injector from your web browser's extension store. It should be free.
2. go to your Trello board.
3. Inspect the test element you want to alter.
4. change the CSS you want to change and copy the altered CSS once you are happy with it.
5. Add the copied CSS to the CSS injector and the JS path.
6. Save your changes. Reload the page the to test.
7. If it works for all cards, great. If not, then try again.

Hope this helps,

Danny