youngmon/atlassian-qna huggingface dataset:
whiteboard integration
Asked by rene.kempe:

Hi all,

I'm currently assessing different tools for our innovation pipeline management.

Ideas are usually entering from a whiteboard (brainstorming sessions). We're using Miro and I've seen the API to Jira SW to create issues out of sticky notes.

Is it planned to have a similar **interface between Miro and JPD** ? Or alternatively, are you planning to integrate a native **whiteboard solution into JPD**? (Like I've seen the Beta whiteboard in Confluence.)

Thanks

Ren?


Answers:
author: Hermance NDounga
body: Hello Rene,

You can normally surface Jira Product Discovery projects when using the addon [Jira cards , developed by Miro.](https://help.miro.com/hc/en-us/articles/360017572434-Jira-Cards)

This is a plugin developed by Miro, is free and let you create ideas out of sticky notes.

Alternatively, you can indeed use Confluence whiteboards and create Jira Product Discovery ideas from your Confluence whiteboard.

comments: author: rene.kempe
body: Hi Hermance,

Thank you for your reply!

I was expecting that Miro's Jira cards might also work with JPD, but I haven't seen that documented anywhere. Also the label says "convert to Jira Issue" which I think targets Jira SW. But if any JPD project would also appear in that project list that would be great. You say normally, can you confirm that? Or shall I check with the Miro team?

Both Jira SW and Confluence would not work for our scope as we have too few licenses for all the people that eventually participate in brainstorming. The JPD model with free contributors would work nicely, but we would need a whiteboard in JPD. Is that a feature on your roadmap or does that remain exclusively in Confluence?


author: Hermance NDounga
body: Hello Rene,

No I can confirm it works, I briefly collaborated with the Miro team on it :) It doesn't specifically target JSW, JPD projects also appear (I actually believe any Jira project appear to be fair).

The whiteboard view for Jira Product Discovery isn't on our roadmap for the moment, we are indeed relying on Confluence to address this need at the moment.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
Service Desk -> JPD connection
Asked by Holly Holbrook:

We're using Jira Service Desk to collect Feature Requests from customers and internal users and are then linking Service Desk tickets to JPD Ideas. It doesn't look like there is any easy way to be able to make that connection from Service desk to Jira and be able to cross reference the two from both JPD \& Service desk.

Is there a better way for me to do this?


Answers:
author: Nick H
body: Hi [@Holly Holbrook](/t5/user/viewprofilepage/user-id/5090536) ,

JPD does not have an out-of-the-box solution for this currently.

Having said that, we see some customers leveraging [automations](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) as a workaround to create JPD ideas when a feature request is raised in a JSM project. This rule might look something like this:

![jpd_jsm_auto1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303073i064C4C78D14503B5/image-size/large?v=v2&px=999 "jpd_jsm_auto1.jpg")

1. WHEN: Issue Created
2. and IF: Project = JSM project
3. and IF: Issue Type = Feature Request
4. THEN: Create JPD idea in JPD project
5. Select which field(s) to map in JPD idea
6. THEN: Link issues

Here is a successful test of a JPD idea created through the automation above. As you can see the JPD idea was created through the A4J user, and linked the JSM issue:

![jpd_jsm_auto2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303074iA2133C9E60C47D45/image-size/large?v=v2&px=999 "jpd_jsm_auto2.jpg")

Please note as well under this automation's Rule details tab - I have the Scope set to Multiple projects, and selected both the JSM and JPD projects.

Hope that helps!

comments: author: Holly Holbrook
body: Interesting, thank you so much!
Can I have the goals Atlas field available in JPD?
Asked by Ana Figuera:

I need to show how some of my JPD ideas impacto on the main goals in Atlas, for now we just wait to deliver our idea in Jira as an epic and we associated with those goals, but could be better in an evaluation instance.

Thanks


Answers:
author: Amanda Barber
body: You can set up the JPD \<\> Atlas integration by chiming in on this post: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274>


Tags: atlas

cloud

jira

jira-cloud

jira-product-discovery
Are there some issues when trying to save content on a JPD ticket?
Asked by ABIL:

Some of my team have reported issues when trying to actively work in a JPD ticket and add content that they are saving their work but when coming back to the ticket seeing that the latest version hasn't saved.

We were wondering if this is a known issue if more than one person has that particular ticket open?

Thanks

Abi


Answers:
author: Tanguy Crusson
body: Hi [@ABIL](/t5/user/viewprofilepage/user-id/5363952) I can only think of one scenario where this happens: when 2 people or more make changes to the description at the same time: the last one to save their changes overrides the changes from the other. We're about to release a fix for that.

Other things to check: Are the changes saved in the draft? (if you click to edit again the changes should be saved as draft if they haven't been saved yet). is it possible that people don't hit the "save" button (since everything else JPD is saved as soon as you click to exit). And finally: if it happens, and they refresh the page, are the changes there?

Thanks!
Limiting Contributor Permissions
Asked by lauren.sinyard:

I've created a new role in Product Discovery for a user that would only be able to add to existing ideas but not create new ones. However, I can't seem to set a way to limit this permission as every Jira user that opens the Product discovery view has Contributor automatically. Is there any way we can fully restrict certain contributors down to only be able to view and add insight but not create?


Answers:
author: Tanguy Crusson
body: Hi Lauren, the default behaviour for Contributors is that they can't create ideas, but they can add insights to ideas.

question: in the project settings \> access screen, is the project set to "Open", "Limited" or "Closed"

If it's set to "Open", I'd suggest making it "Limited" - that means that everyone will be able to open it as contributors, even if they have a license for the product (otherwise, if the project's open, they will be creators if they have a license, even if you give them a more restricted role)


Tags: access

contributor

permission
Why can?t I access Jira with my PIV Card?
Asked by Kyzhea Singleton:

Not able to access Jira, I keep getting a certificate failure message


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to ask the people who set up your Jira to use your Personal Identity Verification card as a method of authentication, or possibly HR to find out why your certificate is invalid or revoked.
Do JPD Ideas show in Atlas projects after linking an Atlas project to an idea in JPD?
Asked by Carlos Garcia Navarro:

Hello,

I linked an Atlas Project to an idea in JPD but I don't know where the link to JPD is displayed in Atlas. Does the link get created in Atlas? Thanks


Answers:
author: Amanda Barber
body: On the right side of the page, you'll see epics linked to where the work is tracked and other links (like JPD) in the Links section:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301063iCCF4307F3F74D2E1/image-size/large?v=v2&px=999 "image.png")

comments: author: Carlos Garcia Navarro
body: Thanks for your answer, [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) ! Hmm... I don't see the link getting added in Atlas after linking the Atlas project to the idea in JPD. Did you add the link manually?


author: Noboru
body: Unfortunately, you have to add manually. Wish it is two-way linked :(


author: Amanda Barber
body: Oh drats, I don't recall manually linking these, but anything is possible as it has been a bit since these projects were added.


author: Carlos Garcia Navarro
body: Ah, ok. Well, thanks for checking and confirming!


Tags: atlas
Changing quarter months?
Asked by Andy Nortrup:

I like when we can set targets based on quarters, but is there a way to set the quarter boundaries based on the Feb-Jan style fiscal calendar rather than the actual Jan-December calendar? I don't love the fiscal calendar, but having a roadmap that reflects that Q1 FY25 starts on February 1st would make alignment much easier.


Answers:
author: Nick H
body: Hi [@Andy Nortrup](/t5/user/viewprofilepage/user-id/5387579) ,

I've gone ahead and created an internal feature request. For reference, that ticket is:

* **JPD-146** : *Ability to customize quarters within timeline view*

JPD feature requests and bugs are not publicly available like other Atlassian products, so we do suggest following our Community for updates and releases such as these most recent ones:

* [Introducing new automation templates for Jira Product Discovery!](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Introducing-new-automation-templates-for-Jira-Product-Discovery/ba-p/2504036)
* [Bug fixes \& improvements (Sept-Nov)](https://community.atlassian.com/t5/Jira-Product-Discovery/Bug-fixes-amp-improvements-Sept-Nov/td-p/2565426)

The closest workaround at this time would be to set the Timeline view's time scale to monthly, and select your fiscal year's months to view what is planned:

![timelineqs.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/302377iE74B78B9286CDCE3/image-size/large?v=v2&px=999 "timelineqs.jpg")

We also understand months have more flexibility in the time scale while the quarters are a bit more rigid to only the ones currently available - but I've mentioned this in feature requested to review as well.

comments: author: Solaiman, Raouf
body: Thank you!... do you have a high level ETA on this?


author: Andy Nortrup
body: Hey Nick,

Thanks for the detailed response. I appreciate it.

One additional piece of color. One thing I've had a problem with in other products is when the next fiscal year starts in the current calendar year. For example for me Fiscal year 25 starts on February 1st 2024. I'd love to see the quarter view be able to show things by the quarter of the fiscal year (FY25Q1, FY25Q2) over just Feb-Apr. It's a lot easier to say Q1, Q2, Q3 rather than have to decode months to quarters with the weird month offset.

Thanks,

Andy


author: Tanguy Crusson
body: Hi Andy, not yet, we are likely to revisit this in the future

comments: author: Andy Nortrup
body: Thank you!


author: Solaiman, Raouf
body: Still looking for this one, please!!!!!


author: Solaiman, Raouf
body: Submitted the same thing here! <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Need-the-ability-to-make-quarters-aligned-to-company-fiscal/qaq-p/2573591>


Tags: date-time
custom schedial
Asked by #willb0t:

I am trying to setup a rotation for my team.

(24hr) Monday 10am to Tuesday 10am  
(48hr) Tuesday 10am to Thursday 10am  
(24hr) Thursday 10am to Friday 10am  
(72hr) Friday 10am to Monday 10am

I setup three rotations

Rotation 1: (24) M2T, R2F  
Rotation 2: (48) T2R  
Rotation 3: (72) F2M

first problem is that after the 1st instance of the 48hr rotation Tuesday 10am to Thursday 10am, each following one is split into 24hr shifts  

Second is same for the 72hr rotation but it splits to 48hr and a 24hr on Sunday to Monday.

it is a little googfy but when you have four ppl on 7day rotation it sort of makes sense.


Answers:
author: Shashwat Khare
body: Hi [@#willb0t](/t5/user/viewprofilepage/user-id/4159281) ,  

I'm from the Opsgenie support team and here to help! :)   

I replicated the same setup in my test lab, however, I'm not seeing the second instance being split into a 48-hour and 24-hour shift.  

While configuring this rostering, I ensured that I'm using different users for all 3 rotations so as to not have the same resource split into repetitive shifts.  

May I ask if you're using the same kind of setup on your end?  

Best,  
Shashwat

comments: author: #willb0t
body: So after speaking with my manager we want to do 2x rotation

24hr 10am to the next say 10am for monday through friday

72hr 10am friday to 10am monday

we have 9x people on our rotation

I need to use the same people on my rotation


author: Shashwat Khare
body: Hey [@#willb0t](/t5/user/viewprofilepage/user-id/4159281) ,  

Could you kindly log an email ticket with us using [this link](https://support.atlassian.com/contact/) for this setup?  

This will help me seek access to your instance and assist better towards a resolution on this scheduling ask.  

Best,  
Shashwat


Tags: cloud
How to stop alert notifications to all recipients and only to the acknowledger?
Asked by derrick_phang:

Hello,

I am hoping to figure out how to solve an issue I am having. See below:

- Whole entire team is added as a responder, everyone gets notified.

- One person acknowledges the alert

- Now everyone gets notified when any new action (Adding a note, or closing a ticket) has taken place.

Is there anyway to not notify EVERYONE that was first notified? I would like to set it up where once the alert is acknowledged, it suppresses any further alert to the initial team.

Thanks in advanced.


Answers:
author: Shashwat Khare
body: Hello [@derrick_phang](/t5/user/viewprofilepage/user-id/5331984) ,  

I'm from the Opsgenie support team and here to help! :)   

Yes, this is happening because, the team members have active notification rules for the below categories:  
\> Closed Alert  
\> Add Note  

![Screenshot 2023-10-05 at 5.59.59 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/284655i163CDC899A9C5EF9/image-size/large?v=v2&px=999 "Screenshot 2023-10-05 at 5.59.59 PM.png")  

You can remove these [notification rules](https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/) for other team members by navigating to Settings \> Notifications \> Notification rules and editing/deleting the corresponding rules as required.  

Best,  
Shashwat

comments: author: derrick_phang
body: Thank you so much! This worked!


author: Shashwat Khare
body: Glad I could help :)


Tags: cloud
7748283686237 number is leaving voicemails, but not included on Vcard for Ops Genie
Asked by Megan Nacey:

Ops Genie is calling from a "Private Number" which shows as "7748283686237". This number is not included with the vCard for iPhone or Android. How do we get this number added so that it will ring through?


Answers:
author: Russell Chee
body: Hey Megan,

Thanks for reaching out on the community post here, I hope you're well!

I can see that you created a ticket with our Opsgenie Support team and are being assisted by one of our Technical Support Engineers.

To keep things consistent, they will communicate with you further on the ticket if you have any further questions or need assistance. All the best!

Russell
Opsgenie Analytics report not restricting to In hours
Asked by Michael Wright:

We are using analytics feature within OpsGenie continuous improvement purposes and reporting. In particular we are focussed on MTTA MTTR. We are wondering whether there is a way to set working hours within the tool?  

Currently it looks as though averages calculated span 24/7 which somewhat skews the metrics as, for example, engineers are only working on support during business hours. The schedules and rotations set up are also 'retricted to time intervals'. Is anyone aware of how/if this can be achieved.   

Many thanks in adance ?


Answers:
author: Russell Chee
body: Hey Michael,

I hope you're well and taking care of yourself. Thanks for creating a community post with your excellent question.

I would like to set current expectations that currently Analytics does not have a feature like this to be able to adjust the working/business hours within the reports.

Having said that, there is a feature request for this [here](https://jira.atlassian.com/browse/OPSGENIE-1054). If you have some time, please upvote and share your use case in the comments along with watching the post for any new future updates.

We definitely understand that there is a need for a feature like this and so does the rest of our Opsgenie community. Please let us know if you need anything else. All the best!

Russell
Notification when webhook fails
Asked by Moses Moore:

Over the weekend, some teammates were annoyed that something failed in production but they didn't receive notice (before a user told them). The alerts did land on OpsGenie, but didn't go further. Checking the activity log I found this system message:  

Could not send \[Create\] action to Mattermost \[If severity \> P3\]. Reason: 403 Forbidden: "{"id":"web.incoming_webhook.permissions.app_error","message":"Inappropriate channel permissions.","detailed_error":"","request_id":"\[redacted\]","status_code":403}"  

I'd really rather not examine by hand every single alert every hour of the day to make certain they successfully used their webhooks. How can I get notification that a webhook failed? Even an report I can fetch from the OpsGenie website for a list of failed notifications with what/how/who would be somewhat adequate.


Answers:
author: John M
body: Hi [@Moses Moore](/t5/user/viewprofilepage/user-id/5223668) ,

At the moment, the only way to get notification based on logged event triggers would be to use a Splunk integration:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-splunk/>

We do have a [logs API](https://docs.opsgenie.com/docs/logs-api#list-log-files) but I don't think it's going to provide what you're looking for.


Tags: cloud

notification

webhook
How do I set Opsgenie alert tags in an AWS CloudWatch integration?
Asked by david.leeshanok:

I'd like to set a tag on an alert in Opsgenie from an AWS CloudWatch alarm.

We use tags to route alerts to different Opsgenie team escalation paths.  

I checked this post [Integrate Opsgenie with Amazon CloudWatch](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-amazon-cloudwatch/) and didn't see any tags set in the examples.


Answers:
author: Talar Pavlovic
body: Hi there David!

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

If you pop into the CloudWatch integration, and then click on the "Create Alert" rule under "Incoming", you will see an option here to add tags - hardcoded or dynamic.

**This screen** will look a little different depending on the plan you're on! The screenshots below are specifically from the "AWS CloudWatch" integration, but most integrations behave in the same way.

The basic steps will be:

1. Go to the integration
   * On Free or Essentials this will be via, Teams -\> YourTeamName -\> Integrations
   * On Standard or Enterprise it can also be via Settings -\> Integrations
   * **++NOTE: If you're unable to see any of the above, its likely due to your user role + permissions - please consult your Opsgenie Owners/Admins++**
2. Under "Incoming \| Rules for creating and processing alerts" click on the "Create Alert" action: ![Screenshot 2023-10-02 at 9.05.13 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/283892iB386331115C36A09/image-size/large?v=v2&px=999 "Screenshot 2023-10-02 at 9.05.13 am.png")
3. Adding the tags:
   * If you're on Free or Essentials you will see "Tags" right at the top of the window that shows up
   * If you're on Standard or Enterprise, there will be "Show all properties" toward the bottom of that pop-up, click on this to expose the "Tags" field
4. Now, you can click and drag from the property fields, or type in "hard-coded" tags
   * ![Screenshot 2023-10-02 at 9.12.58 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/283894i3F910446241094FE/image-size/large?v=v2&px=999 "Screenshot 2023-10-02 at 9.12.58 am.png")
5. From this screen, you can also edit/update what the contents of other fields will be in your Alert if you'd like
6. When you're ready, hit "Save" at the bottom

Hope this helps!   

- Talar


Tags: cloud
De-Duplication based on Subject that includes the same Ticket Number
Asked by Travis Ashe:

We receive alerts via email integration and each time a comment is made on the ticket a new alert is created and initiates a new call. I would like to suppress the alerts when comments are made on the same ticket but I am unsure how to properly code the Alias to pull the Incident number ensure this happens. Can someone help?

**Example:**

1. Incident created and OpsGenie receives an email that has a subject that starts like this..... Incident #82201 Can't Sign into my computer

2. When comments are made on the ticket then OpsGenie receives additional emails that look like this in the subject... RE: Incident #82201 Can't Sign into my computer

I need to create an alias that pulls the Incident number from the subject and suppresses the additional alerts when a comment is added to a ticket and when the ticket is closed.

Thank you!


Answers:
author: Talar Pavlovic
body: Hey there Travis,

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

If you're on Standard or Enterprise plans, you absolutely can - via some fancy [String Processing](https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/) / [Regex](https://support.atlassian.com/opsgenie/docs/regular-expressions-for-improved-alert-filtering/). This also works for other fields + info - sometimes the Regex can take a little time to get right, so don't be afraid to test it out!

Since your email will sometimes start with "Incident..." and other times with "RE: Incident.." I'd recommend "hard-coding" the Incident part into the Alias, and pulling out the #\<number\> from the subject via regex.

Something along these lines should do the job for you (it may need some finessing based upon how your email is parsed once it comes through):

* "Incident {{subject.extract(/Incident (\\S+)/)}}"

Basic steps:

1. Go to the integration (via Settings -\> Integrations)
   * **NOTE: If you're unable to see this, its likely due to your user role + permissions - please consult your Opsgenie Owners/Admins**
2. Under "Incoming \| Rules for creating and processing alerts" click on the "Create Alert" action, then "Show all properties"
3. This will give you the below screen:![Screenshot 2023-10-02 at 10.25.26 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/283899i6405589B3DF0D668/image-size/large?v=v2&px=999 "Screenshot 2023-10-02 at 10.25.26 am.png")
4. Insert the regex, then click Save
5. Send through a test email, and see if it pulls out the data you're looking for, update and test as required until the Alias looks exactly how you'd like it!

Hope this helps!

- Talar


Tags: cloud