Sourcetree crash
Asked by Dim Entelis:

Guys, are you fucking serious?

I\`m using sourcetree for the last 5 years, and with each release it becomes more and more buggy.

The last vesion 3.2.4 is crushing 3-5 times per day.

Some bugs (e.g <https://jira.atlassian.com/browse/SRCTREEWIN-12165> ) are more than 2 years old.

I\`m planing to send you to hell and migrate to github.

Stay alone.


Answers:
author: Mike Corsaro
body: Hello!

First, I understand you're frustrated, but being rude isn't going to make me work faster on fixing this issue. We do progressive rollouts of new versions for this exact reason.

Second, <https://jira.atlassian.com/browse/SRCTREEWIN-12165> isn't even [an issue caused by Sourcetree](https://github.com/Microsoft/Git-Credential-Manager-for-Windows/issues/695) -- it was an [known issue](https://community.atlassian.com/t5/Sourcetree-discussions/dev-team-Known-Issue-Bitbucket-Login-with-Git-Credential-Manager/m-p/863235) with the git-credential-manager for windows [that was fixed](https://github.com/microsoft/Git-Credential-Manager-for-Windows/pull/697) in [under 2 weeks](https://github.com/microsoft/Git-Credential-Manager-for-Windows/pull/720).

If you're seeing that problem then try [reading some of the solutions we've posted about.](https://community.atlassian.com/t5/Sourcetree-discussions/dev-team-Known-Issue-Bitbucket-Login-with-Git-Credential-Manager/m-p/863235)

Finally, there are no "warnings" here: being rude to our developers will not be tolerated, nor will anyone at Github tolerate this behavior either. We run the community as a free service for our free product as a central way to interact and solve community problems.

comments: author: Dim Entelis
body: Hi Mike.

Sorry for some rudeness but I'm really angry.

What is "free product" you are talking about? We pay money for using bitbucket, and sourcetree is part of butbucket ecosystem.

All last week, Sourcetree was always crashing when I\`m clicking"close branch" commit on history page. This is fixed in 3.2.5, but it took more then a week to fix. You think that it\`s normal?

Pulling few hundreds of commit takes at least half a minute, instead of few seconds in github.

You were always speaking about your products like a business ready solution, but this is not right now.


author: Casey Strong
body: lmao maybe some progress and basic testing would be great.... SourceTree is such garbage IDEK why I still try to make it work. I'm over it. I spend more time fixing it after you guys break it constantly.


author: Jared Steffen
body: I have the same issue and the solutions you've posted haven't helped me. The issue you linked to is from 2013 and it's still happening 6 years later. As I'm writing this, all the avatar thumbnails are broken links. If my company didn't require me to use your software, I'd be dropping this like the steaming pile it is.

comments: author: Mike Corsaro
body: You're having crashes, or just the repo avatar thumbnails are not working? Don't want to use Sourcetree? Just hit the "terminal" button and run the commands yourself ?


author: Dim Entelis
body: Avatars don't work in:  
- Bitbucket web interface  
- sourcetree desktop app  
- jira web interface  
And it's happening to the whole team.  
If you - as a representative of the Atlassian Team - really say "don't like our bugs - don't use our product", - well, it's strange for the company that charges for this "service" money.


author: Jared Steffen
body: I can't access my bitbucket repo via the terminal due to a different bug, so yeah....


author: Mike Corsaro
body: [@Jared Steffen](/t5/user/viewprofilepage/user-id/2752015): what errors are you receiving from ST and the terminal?

[@Dim Entelis](/t5/user/viewprofilepage/user-id/1483657)

* You can file a bug for Bitbucket [here](https://jira.atlassian.com/projects/BCLOUD/issues/)
* You can file a bug for Jira [here](https://jira.atlassian.com/projects/JSWCLOUD/issues/)
* If you're paying for Bitbucket or Jira, you can get [support here](https://support.atlassian.com/)


author: Dim Entelis
body: [@Mike Corsaro](/t5/user/viewprofilepage/user-id/842547) Thank you Mike, the last link is the thing a was looking for.