youngmon/atlassian-qna huggingface dataset:
Jira Power-Up no longer creates a link back to Trello on the Jira ticket
Asked by frabinstein:

The bi-directional linking (i.e.: adding a Jira link on a Trello card also creates a link back to Trello on the Jira ticket) has stopped working for us about a couple of months ago.

Up until then, it had been working as expected (as described above), but now it's only uni-directional.  
The Jira link is added and displays correctly on the Trello card, but no links to Trello are created automatically on the jira ticket.

We've tried removing and re-connecting our Jira URL in the Power-Up settings, but that didn't help.

Is anyone else experiencing this?  
Does anyone know if it is intentional?  
Any suggestions on how to revert it back to how it used to be?


Answers:
author: Lara
body: Hi [@frabinstein](/t5/user/viewprofilepage/user-id/4479035),

Thanks for reaching out!

It seems you are running into a known issue that is being tracked in the following bug report here: <https://jira.atlassian.com/browse/JRACLOUD-84043>.

I have added this ticket as well to this bug as an internal comment for our engineering team to see and reference if needed as well as align priority. I would also encourage you to visit that bug, log in with your Atlassian account, and click **Start watching this issue** on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email.

There are a number of factors that determine how Atlassian prioritizes bug fixes. You can learn more about this by reading the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

If you have any questions about the bug report, any additional information about the bug you would like to share, or any comments on our bug fixing policy, please let us know!

All the best,

Lara  
The Trello Team

comments: author: frabinstein
body: Thank you [@Lara](/t5/user/viewprofilepage/user-id/4130426) !


Tags: cloud

jira

power-up
Link a new card with a certain label to existing checklist
Asked by Jill Barton:

Is there a way to set up an automation that when I add a certain label to card it will add that card as an item on an existing checklist on another card? Through variables maybe?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Yes, sure thing!

```
when the yellow label is added to a card, find a card titled "Overview", and add item "{triggercardname}" to checklist "Tasks"
```

This would work if the destination card is always going to be the same, but you could use a variable for this as well.


Tags: cloud

trello-cloud
please I would like delete my count in trello
Asked by Roger Carlos Ramon Aspajo:

Recently I changed jobs, and my Tello account was linked to my former email. Because trello keep getting charge me, How can I delete my account with this former email? What other solutions do I have?


Answers:
author: Melo
body: Hi [@Roger Carlos Ramon Aspajo](/t5/user/viewprofilepage/user-id/5517238), welcome to the community!

I suggest contacting Trello support to address the charges: trello.com/en/contact.

If you have access to the account, you can delete it by following these steps: support.atlassian.com/trello/docs/deleting-your-trello-account.

Make sure someone else in your company has admin access to transfer content properly. For more details on changing admins, visit support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board.

I hope that helps.

Cheers,

Melo


Tags: cloud

trello-cloud
How can I generate detailed reports of my activity in Trello?
Asked by A Belidan:

I'm looking for any built-in features or free methods to track and report actions like card movements and comments across multiple boards.


Answers:
author: Vronik
body: Hi

Look and see maybe it can help you

<https://trello.com/power-ups/5d367a59d5db032812ddbf22>

<https://trello.com/power-ups/category/analytics-reporting>

<https://trello.com/templates/team-management/team-action-items-jvVwxnKo>

if my answer helped you,   
please mark it as accepted so that others looking for similar issues can more easily find it.


Tags: cloud

trello-cloud
Pricing options/ and transferring a board
Asked by Kate Shurety:

Hi there

I am working for a UK charity and we are looking at Trello to help visualise the operationalisation of our strategy. I had set up a trial board on my personal account as a demo and had a look at Premium. There are 5-7 people we need to give access to this - I am unsure if they would be users or collaborators. - Does anyone know what the difference is?

If we are all users I can't see how we can buy a few licenses in one transaction (not everyone has organisation payment cards) - which makes it tricky

Also - the admin for the board is now my personal account - I have invited myself to the Board with my work address - I would like the board to transfer to our charity account (when that is set up) _ I am hoping that is straightforward (Can i just transfer admin?)

Any guidance welcomed


Answers:
author: Gaurav Kataria
body: You could do the following:

1. Make your work account the admin of the workspace <https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/>

2. Make sure all the right boards are in that workspace <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

3. Decide which users should be members of the workspace and which ones should be single-board-guests (note: single board guests are free i.e. you don't have to pay for them) <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

4. Upgrade the workspace. You will be able to upgrade all users in a single transaction and pay using one payment card.


Tags: cloud

trello-cloud
Lable colours different between web and mobile
Asked by Jo Instone-Brewer:

I use Trello at work in web browser and mobile, but the colour menu is backwards to each other in both versions! I want to colour things specific colours but what appears to be bright yellow on the app is dark yellow on the website. I watch it change to a different colour to the one I picked. The two colour pallets are linked by space on the pallet, but not the actual colour, one is, like, inside out.

Any one else notice this problem? It's really driving me up the wall! Surely an easy fix in the  
programming, please???  

![colour pallet web.png](/t5/image/serverpage/image-id/328928iE30A71AF3A388751/image-dimensions/203x401?v=v2 "colour pallet web.png")![colour pallet app.png](/t5/image/serverpage/image-id/328929i6D2D46481524C52B/image-dimensions/212x459?v=v2 "colour pallet app.png")


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello [@Jo Instone-Brewer](/t5/user/viewprofilepage/user-id/5517071)

The reason colors are different is that you have dark mode enabled on your mobile app. Label colors in Trello are displayed relative to the background (light/dark), so yellow shade might be different on the light mode and the dark mode.

I'd suggest to disable the dark mode for your mobile app (Tap three lines menu, then "Settings", then "Select theme" under the "Application theme", and choose "Light mode"). Then your colors will be exactly the same on your browser and phone.

comments: author: Jo Instone-Brewer
body: Thank you so much, I hadn't even clocked that! It set it to dark automatically. That was driving me nuts, thanks!!


Tags: cloud

trello-cloud
Is there a 360 image viewer in Trello
Asked by Joy Armamento:

We are now using a 360 camera for our construction projects. But I could not find a viewer on trello. At this time our work around is to save our 360 image files on our network cloud and view it locally.


Answers:
author: Melo
body: Hi [@Joy Armamento](/t5/user/viewprofilepage/user-id/5517106), welcome to the community.  

As far as I know, Trello does not have a native 360-degree image viewer built in. You could explore some third-party tools to embed 360-degree images in your card, but it would be just a link, the image would not be rendered in Trello.

Cheers,

Melo


Tags: cloud

trello-cloud
EXCLUS?O DE CART?ES
Asked by Recanto Do guerreiro:

Boa tarde.  

N?o existe op??o para que membros do quadro N?O possam excluir os cart?es ?  

O bom seria apenas os administradores. Ou termos a op??o de escolher.

Obrigado.


Answers:
author: Melo
body: Oi [@Recanto Do guerreiro](/t5/user/viewprofilepage/user-id/5516972), bem vindo a comunidade!

Acredito que as permiss?es no Trello n?o sejam t?o granulares. Voc? poderia limitar os usu?rios entre colaboradores e pessoas com permiss?o apenas de visualizar (precisa the premium ou enterprise subscription).

Outra coisa seria configurar automa??es que mandem notifica??es quando usu?rios que n?o s?o administradores exclu?rem um cart?o.

Espero que isto ajude.

Att,

Melo

comments: author: Recanto Do guerreiro
body: Ol?.  

Sim. Iria assinar.  

Mas mesmo com a assinatura v?lida, o colaborador poderia EXCLUIR, o que faz com que a LISTA ou CARD nunca mais seja recuperada.  

Quanto a criar automatiza??o para notificar no caso de exclus?o, n?o seria eficaz, pois o preju?zo j? teria sido causado com a exclus?o.

Obrigado.


Tags: cloud

trello-cloud
Automation Tool in German language?
Asked by Georg Henze:

Is there a possibility to switch the automation tool to German language? Or will this be aivaillable in a higher plan?


Answers:
author: Melo
body: Hi [@Georg Henze](/t5/user/viewprofilepage/user-id/5516902) welcome to the community!

Currently, the Trello automation tool is not available in German.

"All automations that you create directly from your board are localized with the language [set up in your Trello account](https://help.trello.com/article/745-is-trello-available-in-other-languages). The Automation directory isn't localized and is only available in English."

For more information, you can visit the official documentation at support.atlassian.com/trello/docs/create-and-manage-automations.

I hope this helps.

Cheers,  

Melo


Tags: cloud

trello-cloud
Show table results from Splunk in OpsGenie
Asked by heidi.rechek:

We create alerts with table results but when they send via the OPSGenie integration, we only see one row or its not cormatted as readable. Is there a way to solve this?


Answers:
author: Allen Barnard
body: Hi [@heidi.rechek](/t5/user/viewprofilepage/user-id/3696298)  

I have looked at [our documentation](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-splunk/) and can see no indication that sending a table is included in the default functionality, could you please confirm if someone may have modified our plugin that is installed on your Splunk server?  

<br />

comments: author: heidi.rechek
body: Is the data from splunk to OpsGenie passed in json or a specific format?   

Is there a way to make it possible to pass tabled results through the integration?


author: Allen Barnard
body: Hi [@heidi.rechek](/t5/user/viewprofilepage/user-id/3696298)

Sorry for the delay in response. Yes, the payload sent from Splunk to Opsgeie is JSON. If you are using Splunk Enterprise your admins will be able to access our Opsenie plugin, there is an opsgenie.py script that can be customized so customers can include additional functions to facilitate their use cases. Your admins/developers will need to construct a logic in Splunk to export the table to a file, the extend the before mentioned opsgenie.py to include a function that triggers the [Add Alert Attachment API call](https://docs.opsgenie.com/docs/python-sdk-alert#add-alert-attachment).

2 things to note is the above is not possible using the Splunk Cloud, you need to be running your own hosted version of Splunk Enterprize server, lastly please note the Opsgenie Support only supports the default functionality of each integration, if you do not have admin/developers who can handle the task please refer to an [Atlassian partner](https://partnerdirectory.atlassian.com/) in your local region.

I hope this helps, thanks and kind regards,

Allen


Tags: cloud
I am not receiving any email notifications
Asked by vicky_pugh:

I have tried everything already suggested, not even receiving the test notification emails, please can you check if my email is being suppressed?

Thanks


Answers:
author: Alex W
body: Hey [@vicky_pugh](/t5/user/viewprofilepage/user-id/5516833) - welcome to the Community!

I can see we're successfully sending you email notifications on our end here at Atlassian. I recommend having a read through the following help doc to make sure you understand when you can expect to receive notifications and make sure you've got your account settings set up properly to be notified for what you need: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

comments: author: vicky_pugh
body: Hey thank you, that's odd as I am still not receiving anything at all and I know I should be because people are tagging me in things etc as usual. I just suddenly stopped receiving the emails but usually will receive lots every day. This is really frustrating as I am now missing things that I am tagged in/working on.


author: Mohammed Aamer Khan
body: Hi [@vicky_pugh](/t5/user/viewprofilepage/user-id/5516833)  

Can you provide more details on your issue ? as the above information is not clearly stated.

comments: author: vicky_pugh
body: I am not receiving any notifications at all for cards im watching, tagged in etc. I used to receive them but they suddenly stopped. I have checked all settings and they are all on but still nothing comes through. Thanks


author: Mohammed Aamer Khan
body: [@vicky_pugh](/t5/user/viewprofilepage/user-id/5516833)

Did you try checking your Spam mails? Check if notifications by any chance going in that box.


author: vicky_pugh
body: yes I have checked and there is nothing in there either


Tags: cloud

trello-cloud
OpsGenie Alarm Sound
Asked by Gillis, Ian:

If I'm on call, I want to make sure I get woken up when someone pages, even if it's off hours or my phone is on silent.

With Pagerduty, I can get a loud, obnoxious alarm sound from the app even if my phone is on silent. Is there something similar for OpsGenie? So far all I can get are a single notification beep, which is not enough.


Answers:
author: connor mcguane
body: Yes, this is possible, I currently have that setup. You should also be able to set distinct sounds per priority if you like. This is on Android. These docs are somewhat dated, but they should still work: <https://docs.opsgenie.com/v1.0/docs/android-app-enabling-disabling-notification-overwrite-volumes>


Tags: cloud
Triggering multiple action policies
Asked by Thiago Dantas:

I have a need for multiple Action Policies to be triggered whenever conditions are true for them

Currently it seems only the top-most policy get triggered

Is there any configuration that would enable for multiple policies to be triggered by a single alert?


Answers:
author: Justin Sitarz
body: Hi Thiago!

At the moment it's only possible for a single action policy to be triggered from an alert, though I have entered a feature request for the ability to 'stack' these policies and trigger multiple ones if the conditions match. That request's reference ID is: OGS-4111

The only workaround that I can think of would be to set up OEC (Opsgenie Edge Connector) as an action channel, and send all matching alerts outbound to OEC to be processed there. Then, within the script that you build out to run on OEC, you can add the logic to trigger whichever combination of actions you like, depending on the contents of the alert.

Here's our documentation on setting up an OEC action channel:

<https://support.atlassian.com/opsgenie/docs/set-up-an-action-channel-with-oec/>

And this is more generalized information about the OEC platform:

<https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-as-an-extensibility-platform/>

Hopefully that helps, but please let me know if there's anything else I can assist with!

Best,

Justin S.

Atlassian Cloud Support


Tags: cloud
Rotation of rotations? Or automation/API for building & enabling rotations?
Asked by timk:

I'd like to construct a rotation of rotations. I'd like to have team "A" of 8 people who take turns being on call for 24-hour shifts, one after the other, every day for a month. Then, the next month, I'd like to rotate to a new team "B" with a different 8 people on the same schedule, then a third team "C" of 8 people for the third month, then back to team A for the fourth month, and so on.

We're currently doing this by hand, which puts the responsibility on one person to build those schedules and swap them out.

Does Opsgenie support this kind of schedule out of the box? If not, is there a web API for building, enabling, and disabling on-call schedules we could use to automate it? There's a lot of documentation about alerting integrations, but I've had trouble finding API documentation for administering Opsgenie configuration.

Thanks!


Answers:
author: Robert
body: Hi [@timk](/t5/user/viewprofilepage/user-id/1781365) !

Opsgenie has APIs for both [schedules](https://docs.opsgenie.com/docs/schedule-api) and [rotations](https://docs.opsgenie.com/docs/schedule-rotation-api) that should help automate your workflow here. It's also worth pointing out we also have a [Terraform provider for Opsgenie](https://registry.terraform.io/providers/opsgenie/opsgenie/latest/docs/resources/schedule) to help automate schedule management as well.

Unfortunately, Opsgenie does not support rotations of rotations; however, you can set up rotations of *escalations.*So if you set up each of these groups into their own escalation, pointing to each schedule, that should allow you to compartmentalize each group a bit more:

![2021-09-13_15-21-19 (15).png](https://community.atlassian.com/t5/image/serverpage/image-id/160093i30C147666F85349C/image-dimensions/378x355?v=v2 "2021-09-13_15-21-19 (15).png")

Hope this helps!


Tags: cloud
Search Text in Opsgenie Notes
Asked by Adolf Ruf:

How can i search a Text in all notes in Opsgenie?


Answers:
author: Samir
body: Hi [@Adolf Ruf](/t5/user/viewprofilepage/user-id/4550598) ,

There isn't a way to query for alert notes within Opsgenie. We do have a feature request for this, so hopefully it will be implemented going forward.

We do have the Alert API, which has a [List Alert Notes](https://docs.opsgenie.com/docs/alert-api-continued#list-alert-notes) request, so you could leverage that to build some sort of script to query for alerts containing a specific note.

Thanks,

Samir

comments: author: Stephen Crandell
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) Do you have a link to the feature request for this? I would like to keep track and vote if possible as we have team members looking for this

Thanks,

Stephen


author: Yair Ramirez
body: Hi [@Adolf Ruf](/t5/user/viewprofilepage/user-id/4550598)   

Here is the [link](https://jira.atlassian.com/browse/OPSGENIE-1004) to the feature request we have in place. Please share a comment and vote if you are interested.  

I'll include this approach internally for tracking purposes as well.  

Thanks,  

Yair


Tags: cloud
OpsGenie Incident -> StatusPage Incident
Asked by Gillis, Ian:

Is there a way to automatically create a StatusPage incident when an OpsGenie incident (not alert) is created?

The integration docs only show a way to create StatusPage incidents based on OpsGenie alerts.


Answers:
author: Skyler Ataide
body: Hello,

At this time, there is not a way to automatically create a StatusPage incident from an incident in Opgenie. The outgoing integration from Opsgenie to StatusPage works with Opsgenie alerts, and not with incidents in Opsgenie directly.

However, when an incident is created in Opsgenie, any incident will also create a "Responder" alert to send notifications to the responder teams. You are able to use those responder alerts to trigger the outgoing StatusPage integration from Opsgenie in order create StatusPage incidents. So while you can't directly create incidents in StatusPage from incidents in Opsgenie, you can still create incidents in StatusPage from the Responder Alerts which are automatically created when an incident is created in Opsgenie.

Hope this helps!

Best,

Skyler

comments: author: Gillis, Ian
body: Makes sense, thanks Skyler. Seems like a good opportunity for integration since you have two different products which allow people to create and management incident objects and postmortems.


author: Mike Gorman
body: Is there a way to make a Statuspage incident a stakeholder to an incident? It seems like it would be an obvious thing to be able to send to both OpsGenie defined stakeholders and add a Statuspage incident to also alert subscribers.


Tags: cloud

statuspage
Cannot see Opsgenie subscription
Asked by Ray:

My account can login into Opsgenie, but I have issues:

1) I do not see Opsgenie under Admin \> Manage subscriptions

2) If I go to the Pricing page <https://www.atlassian.com/software/opsgenie/pricing> and click Try it free, It does not allow me to use the existing site name.

3) Assuming I am using the Free version right now, it does not allow me to add the 4th user. Pricing page says the Free version supports up to 5 users.

Any help would be greatly appreciated.


Answers:
author: Ray
body: I figured out what happened.

We were on Jira Service Management trial which included Opsgenie and restricted up to 3 agents.

comments: author: igor.nobrega
body: Were you able to update or see your Opsgenie plan separately? I can't find my Opsgenie plan on any dashboard.


author: Ray
body: Yes, after I removed Jira Service Management, I can add Opsgenie subscription on its own.


author: Denys Sokolov
body: Hi guys, I have the same problem, but I can not delete the Jira service management subscription because I want to use it with Opsgenie. Also, I am using confluence, maybe you know how I can add an Opsgenie subscription?
Notify each time someone on team alias gets an alert
Asked by Bruce Hartman:

I'd like to get an informational email every time my team is alerted.

I do not want a typical alert as configured in my profile.

eg. Someone alerts via alias and I am NOT on call... send me an email

Someone alert via alias and I am on call... send bells and whistles as per profile settings.

Is there a way?


Answers:
author: Ronnie Kingston
body: Hello Bruce,

There is no method in Opsgenie to send a notification to someone who is not on-call. It is defined this way to avoid alert and notification fatigue.

However, if you still want to get notified of all alerts assigned to your team, this may be possible via a workaround by using Slack or MS Teams.

You can create a Slack or MS Teams integration and assign it to your team. Whenever an alert gets sent to your team, it gets notified on your Slack or MS Teams channel.

Refer:  
<https://slack.com/intl/en-au/help/articles/201355156-Configure-your-Slack-notifications#email-notifications>

<https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-43fecc78413d>

comments: author: Bruce Hartman
body: I see how to connect my opsgenie account to slack... is there a way to connect an opsgenie team to slack?


author: Ronnie Kingston
body: In the integration settings, there is an option called "Assign to Team". You can enter your Opsgenie team name here. This will ensure that only your team's alerts are sent to your slack channel. Hope this helps.


Tags: cloud