youngmon/atlassian-qna huggingface dataset:
Confluence and SEO: Removing multiple H1 tags
Asked by Peter Vojtech:

Hi everyone.

Our confluence pages were evaluated by an agency to make them better for SEO.

One of the findings was that we have multiple H1 tags (Headings) on a page.

*The \<h1\> Tag forms part of the title tag and some sub headings are also in \<h1\> tags.*

*You should not have multiple \<h1\> tags on the page because it could be seen as spam. A page should be structured naturally which means that it will have one main heading (\<h1\>) with multiple sub headings (\<h2\> ) and it could have sections within the sub headings (\<h3\>).*

I have two questions here:

- Has anyone else been through this and had to change all H1 tags in the body to be H2, H2 to be H3 etc in the body of their confluence content?

- Outside of someone doing this manually on every page, are there alternatives to automate such a process that anyone could suggest?

Thanks

Pete


Answers:
author: Nic Brough -Adaptavist-
body: I'm afraid your SEO company is a bit out-of-date. There is absolutely nothing wrong with many H1 tags in proper documentation.

But if you must go backwards, yes, I've done something similar. We used ScriptRunner (there are other tools, but this is the one I've got to hand, and can ask my stupid questions of the guys who wrote it and support it by yelling across the room, so it's easier), because you need to write some search and replace code. I did it the easy and obvious way - swapping h5 -\> h6, then h4 -\> h4 etc, which does not feel efficient, but it was a one-off.

comments: author: Bill Bailey
body: I concur.Typical SEO agency garbage.

I have had two clients go through SEO efforts with two different agencies, and made tons of annoying changes based on these outdated rules. While it did move us up in search results, there was no net benefit (read no increased inquiries or sales), just a lot of wasted time and effort.


Tags: confluence-server

server
Tables Challenges in Confluence! (cloud version)
Asked by Shawn in Van:

Hello all,

I run a training program and use Confluence (cloud version) to show the events calendar. It looks pretty but because the schedule changes every month, it's daunting to change because of the limited functionality of Confluence tables.

![Calendar.png](/t5/image/serverpage/image-id/31509iE3EA1A3460C7A786/image-size/large?v=v2&px=999 "Calendar.png")*It looks nice but very difficult to maintain. :(*   

The main problem is that it's impossible to copy a table row and insert it into another row. Attempting to do so results in all the columns merging into the first column. *Ridiculous!*

This makes it impossible to change around content when sessions move to a different time slot.

<br />

As a potential solution, I tried separating each column or event into an "excerpt". Using the "excerpt include" macro would make it easy to drag and drop the events into a new time slot. It certainly works, but it isn't visually appealing because of the large gaps.   

Before I switch over to using a Spreadsheet, can anyone suggest another alternative that I can try?  

![Calendar test.png](/t5/image/serverpage/image-id/31510iC1E9B055C364EAF2/image-size/large?v=v2&px=999 "Calendar test.png")*Shows the source (above) and the result (below). This is messy but easier to maintain.*


Answers:
author: Shawn in Van
body: No suggestions?  

:(


Tags: calendar

cloud

confluence-cloud

edit
Can a global admin change permissions of a space they haven't previously been added to?
Asked by Michael Stumbles:

We had an interesting scenario today where a couple users needed access to a space. The space admin was unavailable for a while so we tried to give them permissions through a global admin but was unable to do it. This concerns me that if the space admin had say been on holidays for an extended period of time there would be no way to change the permissions of that space without their account. We have 3 global admins and I would have expected that they could change the permissions of any space even if not shared with them but this doesn't appear to be the case from my searching. Can anyone tell me if there is a way to do it that I just haven't discovered yet?


Answers:
author: Amith Mathur _Appfire_
body: Hi [@Michael Stumbles](/t5/user/viewprofilepage/user-id/1924341)

Confluence administrators aren't necessarily space administrators. In order for them to be a space admin, they must belong to a group which has space admin and view permission for the space, or their username must be specifically granted space admin and view permission for the space. People with the System Administrator global permission can choose to grant themselves space admin permissions for any space.

Click the cog wheel --\> General Configuration --\> Space Permissions. Locate the space in the Individual Spaces list and choose Recover Permissions.

You can view the information [here](https://confluence.atlassian.com/conf59/assign-space-permissions-792498609.html)

Thanks,  
Amith Mathur

comments: author: Michael Stumbles
body: Thanks for the reply, this will do the job.


Tags: confluence-server

server
How do I prevent Confluence from dropping characters in links to anchor macros on pages?
Asked by Laura Carrubba:

When I add anchor macros within a page and then link (advanced anchor link) to it using the syntax #anchorname, the anchor links break often because Confluence drops the characters from the link. For example, Confluence changes the link from #mapping to #mapp. On some anchor links, Confluence drops almost all the characters (#m instead of #mapping)!

Does anyone else experience this? Why does this happen? How can I prevent it from happening?


Answers:
author: Sattesh M
body: Hello Laura,  

It looks like you're hitting into a known issue with Confluence's anchor links.

* [Confluence truncates anchor links](https://jira.atlassian.com/browse/CONFSERVER-29311)

There seems to be a workaround for the issue for now however, where we need to edit the link and save it by clicking on the **Save** button after entering the anchor destination, rather than pressing the **Enter** key.

Do vote and watch the issue as well, Laura, as this raises the visibility of it.  

Let me know if you have any questions.  

Cheers,  
Sattesh


Tags: anchor

confluence-server

server
How can I get Synchrony to work behind a reverse Proxy?
Asked by Janos Farkas:

Hello,

We are using Confluence behind nginx with SSL but facing some issues with Synchrony .  
Synchrony does not seem to start even after troubleshooting with your documentations.

The other issue is whenver we try to make any chnages on the cfg file, confluence does not start correctly without any errors mentinned in the log. The issue persists even after reverting the changes made in the cfg file.

To fix the issue, i need to delete the file confluence.cfg.xml located under /var/atlassian/application-data/confluence and reconfigure Confluence to fix the issue.

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: What changes are you making to confluence.cfg.xml that break it all, and what does your nginx reverse proxy setup look like? Where have you diverged from the documentation?


Tags: confluence-server

server
Create a list of action items outside of meeting notes template
Asked by Cassie Hertert:

Hello! I really like the way action items are added in the meeting notes template, with the shaded background, and auto-population of a new task entry by hitting enter. I'd like to use this on another template I'm building, but I can't figure out how to add that functionality. Can someone help me figure out how to add it? Thanks!

![actionitems.JPG](/t5/image/serverpage/image-id/31503iF83AE391FD584DC5/image-size/large?v=v2&px=999 "actionitems.JPG")


Answers:
author: AhmadDanial
body: Hi there, Cassie.

As of now, the **Action \& Decision** macro is only available through the Meeting Notes and Blog template as part of the [Confluence Editing Improvements](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html) shared.

* In the new editor, **/** is the new shortcut to open the macro quick search.

* **Action** in the new editor replaces **Task** in the old and **Decision** is entirely new, so you won't find either one of them in the old editor.

![Screen Shot 2018-09-11 at 08.01.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/31882i4045788DDB9FF9B5/image-dimensions/518x321?v=v2 "Screen Shot 2018-09-11 at 08.01.29.png")

In this case, these new macros are not available in the old template editor. For example:

![Screen Shot 2018-09-11 at 08.06.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/31883i6CE0505C1AAD56AC/image-dimensions/543x316?v=v2 "Screen Shot 2018-09-11 at 08.06.48.png")

Hope that helped. Let me know if you have any other questions about this. Thanks!


Tags: cloud

confluence-cloud

task

template
Are drafts different in mobile app?
Asked by Michael La Grasta:

Trying out the Confluence mobile app (we have Jira and Confluence cloud) and it appears that drafts are not available in the mobile app.

At first, I had issues logging in but realized that I needed to use the "my.atlassian.com" login and not the "X.atlassian.net" login. I assumed that this was why I could not see the document that I started online and saved in draft mode.

Then I realized that I could not save without publishing and there seemed to be no draft concept in the mobile app. I've checked on iOS and Android and the behavior is the same.

Is this really the case? Or am I missing something here?

Thanks


Answers:
author: Karel Fiala
body: Hi there,

Is there any update on this? I really miss two things:

* I cannot save a page without publishing it from the mobile app.
* I cannot see any unpublished changes (made via web UI) in the mobile app ? eg. I cannot extend the document.

Thanks.

comments: author: Karel Fiala
body: Hi there,

Is there any update on this?

We are considering switching to another solution as we cannot see changes or updates of unpublished documents from mobile phones or tablets.

Nowadays, it's hard to work on the go with such limitations.

Thank you for letting us know.


author: droid
body: Hi Michael,

We currently don't sync over drafts from server to our mobile apps.

Currently, we allow the user to create a draft and publish it.

We are planning to update drafts in the future.

Thanks

comments: author: Lily Fox
body: [@droid](/t5/user/viewprofilepage/user-id/1923759) Any plans to make this update soon? Thanks!


author: Zeki G?len
body: Any plans to make this update soon?


author: nicholas inglis
body: this is really anoying.

I have been thinking there is something wrong with me.

please fix


author: Lorenzo Trojan
body: Papparently this was being planned on Sep 2018?

Any chance this will be added to sprint backlog anytime soon??


Tags: cloud

draft

mobile
Excerpt include's text rendered as above header
Asked by Alex Hanson:

I have am Excerpt with some header and text underneath those headers. The Excerpt include renders the text the same as the headers above them. The preview renders correctly, but the after you save an view the page it does not.

Excerpt:

![image.png](/t5/image/serverpage/image-id/31495iFD8F7BFAB02124BA/image-size/large?v=v2&px=999 "image.png")

Page (Excerpt include):

![image.png](/t5/image/serverpage/image-id/31498i33DCBEA74E457407/image-size/large?v=v2&px=999 "image.png")

edit: the 'Remove Surrounding Panel' option was selected on the Excerpt include.


Answers:
author: Alex Hanson
body: The line the Excerpt Include was located had a heading 1 formatting applied to it. Not sure how it happened, but applying the paragraph format to the line fixed it!


Tags: confluence-server

server
I am not receiving email notifications when I'm mnetioned/tagged.
Asked by Scott Smith:

Recently there tasks and subtasks where I am tagged or mentioned in the comments, but I am not receiving an email notification. Please advise.


Answers:
author: Victor Mutambuki
body: **Scott**

* **Mention notifications** - A notification is sent to the people you mention the first time you mention them, but not for subsequent mentions. If you need to catch someone's attention, and you've already mentioned them, try sharing the page with them instead.

See more info from the link below

<https://confluence.atlassian.com/doc/mentions-251725350.html>

Victor


Tags: confluence-server

server
Can I add an emoticon to the title of an expand?
Asked by Joseph Hancock:

A yellow star emoticon can be generated using the (\*y) keystrokes.

I'd like to be able to include generated emoticons within the title of the expand macro. For instance:

```
{expand:(*y) Yellow star}
Details on yellow star
{expand}
```

Is this achievable?

If not, can I have the expand inline with the emoticon? For instance:

```
(*y) {expand:Title}
content
{expand}
```

Can this be done instead of having the expand begin on the next line?


Answers:
author: Sattesh M
body: Hello Joseph, I don't think you can use the (\*y) option, as that is a shortcut that changes the text to "yellow-star", and Confluence reads it using it's emoticon class.

You could however paste in the "White Medium Star" emoji, ?, into the title. and it should display fine.

* [White Medium Star](https://emojipedia.org/white-medium-star/)

    {expand:?}Star was approved as part of Unicode 5.1 in 2008 under the name "White Medium Star" and added to Emoji 1.0 in 2015.
    {expand}

![expand_emoji.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32034iBC0E30CD750CA7F9/image-dimensions/565x49?v=v2 "expand_emoji.PNG")

Let me know if that works!  

Cheers,  
Sattesh Maran


Tags: macro
Can I have space specific email addresses
Asked by Pranjal Shukla:

I want mails to go from different email address for some spaces. This is exactly similar to having project specific email address in JIRA


Answers:
author: Sattesh M
body: Hello Pranjal, looks like we cannot do this as of now, but there is an enhancement request for this feature in Confluence.

* [CONFSERVER-16522 - Support Multiple Mail Servers in Confluence](https://jira.atlassian.com/browse/CONFSERVER-16522)

Do vote, watch, and leave a comment on the issue if you would like to see the feature.

Let me know if you have any questions.  

Cheers,  
Sattesh


Tags: confluence-server

server
HTML Macro not processing CSS
Asked by Pranjal Shukla:

I have embedded JQuery code along with CSS in HTML Macro. The Irony is when I preview the Page, it loads the CSS and appears as desired but when I save the page, none of the CSS is loaded and all formatting is gone.  

When I inspect the loaded page, I don't see the CSS that I placed in the Macro.


Answers:
author: Davin Studer
body: Can you post a screenshot of your html or maybe put in a simplified version of what you are putting in the HTML macro? I put styles int the HTML macro all the time, so it should work.


Tags: confluence-server

server
Jira Service Desk and Confluence - Article usage counts
Asked by Collene Hansen:

We have a Jira Service Desk project set up to use Confluence as the knowledge base. We have a question from leadership asking for details about the counts returned by the knowledge base reports, but I can't find the details I'm looking for. Can someone answer: how are the "article views", "problems solved by articles", and "problems solved by articles" specifically counted? Related:

1. Are agent views of articles counted in this number?
2. Does this only define an article view as a view in the customer portal?
3. Are page views in Confluence counted, if the customer doesn't go through the service desk?
4. If another article is linked in the article (eg Related Articles), does that view get counted?

I suspect that the counts are just views from the JSD customer portal by customers, that anything from Confluence isn't counted, and that the problems solved by articles count is just the number of times customers have clicked "this article solved my problem", but I wanted to verify.

Thanks!


Answers:
author: Victor Mutambuki
body: ![Screen Shot 2018-09-05 at 7.00.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/31507i013A39AA55E8FC6B/image-dimensions/452x267?v=v2 "Screen Shot 2018-09-05 at 7.00.16 PM.png")


Tags: confluence-server

jira-service-desk

jira-service-desk-server

server
How to import pages with links and attachments as Word documents
Asked by Nancy Hadley:

I'm leaving another wiki platform, and have all my 56,000 wiki pages as Word documents. I plan to bulk import them in concatenated groups using the Split option to break them into separate pages at each Header 1. Many of the pages reference other pages, or reference pdf files. Can I create these links while I'm still in Word, so that they will transform to proper Confluence links when they are imported? I tested the markup link syntax, but it didn't work, it just appeared as plain text.


Answers:
author: Shawn C
body: Hi Nancy,

I'm afraid that the Confluence Word Importer does not import in cross-reference links that are contained in Word Documents. There was a Feature Request to bring in the ability to import these cross-references however it was not something our Developers were looking to implement at this time (<https://jira.atlassian.com/browse/CONFCLOUD-39140>).

I know this is troubling news since you mentioned that your pages contain multiple references to each other.

If you have any feedback about the this feature and how this will impact your Import, I do ask that you include it on the Feature Request case as it can help to influence our Developer's decisions on what new Features to bring into the product.

-Shawn

comments: author: Nancy Hadley
body: Shawn, thank you for your answer. It is disappointing since the documentation for older versions states that markup language in a Word document will be automatically converted on import, but apparently this is no longer true for the current version. So it's a deprecated feature, I guess.

I have figured out a workaround. I created an empty parent page for each of my indexes, noted down the page IDs, then formatted my links to the child pages as "https://\[mysite\].atlassian.net/wiki/pages/createpage.action?spaceKey=\[mykey\]\&title=\[child page name\]\&linkCreation-true\&fromPageId=\[parent page ID\]" I've tested this with small imported documents, and it seems to work even between children of different parents (so long as I don't click any link until after that child page has been uploaded). It's clunky but do-able. Markup links would have been so much easier!

-Nancy


Tags: cloud

confluence-cloud
Can I create a Confluence tasklist (checkbox) using wiki markup?
Asked by Karl M Kovaciny:

Neither \[\] //2018-09-05 nor {tasklist:whatever} seem to work.

My use case was generating a checklist every month with dates filled in.

I tried just copying the page and mass-uncheck the checkboxes with $("li\[data-inline-task-id\]").removeClass("checked"), but that doesn't persist on page reload.

Jira didn't seem like the right tool because the task lasts over a month and subtasks seem too heavyweight for just a list of checkboxes.


Answers:
author: Sattesh M
body: Hello Karl,

The tasklist macro used to support wiki markup, but no longer does starting Confluence 5.5.

That being said, \[\] should add a task list into a page in Confluence, so I am not sure why it is not working on your instance.

For now, if you do not want to copy the pages, you can also use the [Source Editor](https://marketplace.atlassian.com/apps/1210722/confluence-source-editor) add-on, and copy over the source of the task list into other pages.

```
<ac:task-list>
<ac:task>
<ac:task-id>5</ac:task-id>
<ac:task-status>incomplete</ac:task-status>
<ac:task-body>
 <span>Task 1</span>
 </ac:task-body>
</ac:task>
<ac:task>
<ac:task-id>6</ac:task-id>
<ac:task-status>incomplete</ac:task-status>
<ac:task-body>
 <span>Task 2</span>
 </ac:task-body>
</ac:task>
<ac:task>
<ac:task-id>7</ac:task-id>
<ac:task-status>complete</ac:task-status>
<ac:task-body>
 <span>Task 3 (Done)</span>
 </ac:task-body>
</ac:task>
</ac:task-list>
```

You can learn more about the changes in this community post below as well.

* [why has tasklist macro been removed?](https://community.atlassian.com/t5/Confluence-questions/why-has-tasklist-macro-been-removed/qaq-p/108780)

Hope that helps, and let me know if you have any questions.  

Cheers,  
Sattesh

comments: author: Karl M Kovaciny
body: Typing \[\] in edit mode works, but not pasting in \[\] in Insert wiki markup. Thanks.


Tags: confluence-server

markup

server
Allowing anonymous users to watch pages for changes
Asked by Lucy Barber:

Hi Atlassian Community,

I will admit that whenever I have to dive into Confluence permissioning, I get lost all over again, so forgive me if this answer is really simple.

I have a knowledge base site set up on Confluence for our company's API documentation, and users of our software would like to be able to watch the space and/or certain pages within the space for changes.

Right now the "users" of our confluence site are just members of my company's team, not subscribers to our software. I don't want the people subscribing to our software to be able to add/edit/delete pages, but I would like to allow them to be able to add comments and watch pages.

What is the best way to set this up? I don't see a way to make it so that an anonymous visitor to our confluence documentation site can create a login that just gives them permission to comment and/or watch a page. Can someone point me to the best resources?

Thanks!

Lucy


Answers:
author: Davin Studer
body: You need to have a login to be able to comment on a page. However you could build an RSS feed for anonymous users to put into a feed reader to see page changes. The url is below. By default it will create a feed that requires authentication. You can change that by removing the "\&os_authType=basic" at the end of the url. Keep in mind that an anonymous feed only allows shows what an anonymous user has access to see. So, the space would need to allow anonymous access. If you don't want to allow the space to have anonymous access then you would need to create logins for all the people. It is possible to lock down those logins to view and comment permissions though.

https://{yourinstance}/wiki/dashboard/configurerssfeed.action

comments: author: Lucy Barber
body: Thanks, Davin! I know you said "create logins" -- there's no way to set it up so that people that come to the site can create their own logins and those automatically get assign to a certain security group, is there?


author: Davin Studer
body: I believe that when a user signs up themselves they are put into the "confluence-users" group. So, you would just need to set the perms for that group to be limited to viewing and commenting and then create groups that grant greater access for others.