youngmon/atlassian-qna huggingface dataset:
Beyond compare does not work in my source tree
Asked by priyadubal:

Hi,

I am unable to open the files in beyond compare while merging. Nothing opens up.

The Source tree version is 2.4.8.0.

The Beyond compare version is 4.2.4.

Unable to open the files in External Launch tool as well as External Diff.

Thanks

Priya

![beyond.png](/t5/image/serverpage/image-id/17320iFCD5B4FF246ED798/image-size/large?v=v2&px=999 "beyond.png")


Answers:
author: minnsey
body: Hi  

Can you raise a ticket at <https://jira.atlassian.com> we will need to do some testing to get you an answer.  

Thanks


Tags: beyond-compare
Source tree locks up on large files
Asked by Bruce Wobbe:

I have some dependency lock files that are quite large. 3Mb or greater. When I make a change to these files and they show up in source tree, source tree becomes unusable. I believe it is trying to prepare the diff, but all I get on my Mac desktop is a spinning rainbow. I eventually have to force quite and submit via command line else I am unable to ever use source tree again.

Is there anyway to prevent this?


Answers:
author: bgannin
body: You could reduce the text file size or ignore diffs with the lock file name pattern, both of which would disable the preview:

![Diff Prefs.png](https://community.atlassian.com/t5/image/serverpage/image-id/17324i42BAA31D52651A1A/image-dimensions/396x300?v=v2 "Diff Prefs.png")

HTH,

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Bruce Wobbe
body: Thanks, that worked, it would be nice to fix this so that it doesn't lock up the program


author: Noah
body: PS. SourceTree still locks up when there are large diffs. Kind of ridiculous in 2022.


Tags: mac
Cant install git lfs
Asked by Tenutes:

I trying to start using LFS, but i cant install it. At the end of installing i get this message :

<http://prntscr.com/is6c0h>

skip it... and then trying to install it in git terminal:

<http://prntscr.com/is6cr6>

Help me :)


Answers:
author: AnnWorley
body: Hi Roman,

It sounds like your question is related to an open source app: [Git Large File Storage](https://git-lfs.github.com/). There is a different Community for support: [GitHub Community Forum](https://github.community/)

This forum is dedicated to [Atlassian](https://www.atlassian.com/) products.

Thanks,

Ann


Tags: git-lfs
Clicking a stash in the left sidebar does not show the stash in the right panel the first time
Asked by Kevin H:

Expected:

* Click item in the Stashes section of the left sidebar
* See stash change set in right pane of Sourcetree

Actual

* Click item in the Stashes section of the left sidebar
* Nothing happens on the right pane. You've gotta click something else in the left pane then click the item you wanted to see a second time to get it to appear.

Potentially related to <https://community.atlassian.com/t5/Sourcetree-questions/Clicking-a-branch-in-the-sidebar-does-not-jump-to-the-tip-commit/qaq-p/752329>


Answers:
author: bgannin
body: Hi Kevin,

We're aware of this bug (I don't have a ticket handy) but haven't been able to tease out a good fix yet. Our apologies for the two step selection hassles currently.

Brian Ganninger  
Senior Mac Developer, Sourcetree
How to remove deleted branch pills from commit history window?
Asked by Kevin H:

During branch cleanup, I'll click a branch name on the left sidebar and check to see if it still has an origin/branchname tag/pill on the latest commit for the branch. If it does, when I delete the branch I'll click the "Delete remote branch" option on the "Confirm Branch Deletion" window - but a lot of the time I'll get an error saying "error: remote-tracking branch 'origin/(branchname)' not found."

So, if the Fetch feature's "Prune tracking branches no longer present on remote(s)" is set then why is this happening?


Answers:
author: minnsey
body: Hi  

Can you raise an issue at <https://jira.atlassian.com> we will need to investigate this. Thanks


Tags: branch

delete
Clicking a branch in the sidebar does not jump to the tip commit in the commit history window
Asked by Kevin H:

* Click a branch different from the currently selected one on the left sidebar in any repository
* Expect to see the selected row in the commit history window jump to the newly selected branch, but nothing happens the first time. You have to select another branch, then re-select the originally selected branch to get the commit history window to catch up.

Sourcetree version: Mac version 2.7.1 (159)


Answers:
author: bgannin
body: Hi Kevin,

This is a variant of the stash bug I commented on. Essentially the content view gets "stuck" on a selection and doesn't update in response to sidebar's new selection. As before, our apologies for the hiccup.

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Christopher_Deutsch
body: Any updates? This is a pretty annoying bug affecting productivity everyday for like the last 3 years.


Tags: branch

commit

history
Why all Source Tree windows are transparent?
Asked by Matas Barta?ka:

I'm using Win10 and when I launch Source Tree, the window is transparent. I've reinstalled my video drivers and I have no idea what could be causing this.


Answers:
author: Ana Retamal
body: Hi Matas! Which version of Sourcetree are you using? Can you send us a screenshot so we can see that too?

Have you tried reinstalling Sourcetree already?

Kind regards,

Ana

comments: author: Matas Barta?ka
body: Strangely, my pc restarted over night, and everything is working now. Still, thanks for your response.


author: Ana Retamal
body: Glad to hear that, Matas!

Have a nice day :)

Ana


Tags: transparent

windows
Sourcetree crashes multiple times a day
Asked by kevindeedavis:

Why does your app keep crashing since updating to 2.7.1? My entire team experiences 3-4 crashes a day. Should we just reinstall an earlier version and then be more cautious about updating in the future?


Answers:
author: bgannin
body: Please file a ticket with the crash logs at <https://jira.atlassian.com/browse/SRCTREE> for us to review. Reinstalling an older version is always an option and why we provide them in case someone encounters a problem. That said, *"being more cautious"* isn't helpful because it will lead to missing out on security fixes, usability and reliability fixes, performance improvements, and new features.

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: kevindeedavis
body: Yeah, but if the app doesn't work how does "security fixes, usability and reliability fixes, performance improvements, and new features" help us?


author: kevindeedavis
body: How do I get the crash log files?


author: kevindeedavis
body: Just wait for it to crash again?


author: bgannin
body: Applications -\> Console is the source of truth for all logging, including Sourcetree's crash log files.


author: bgannin
body: <http://lmgtfy.com/?q=macOS+crash+logs>
Can't upgrade Source tree
Asked by Dror Leshm:

I'm stacked in the Verify email and cant go on

Thanks


Answers:
author: Ana Retamal
body: Hi Dror! What is the problem exactly? Didn't you receive the verification email? IS there something wrong in the screen that prevents you from going forward?

Send us a screenshot so we can see where you're stuck, and also remember to provide your Sourcetree and OS version so we have some more information to help you.

Let us know!

Ana
Using SourceTree for work - IT security question
Asked by Eric:

Hi, we have developers in my company planning to use Sourcetree as their coding env. We are being asked by InfoSec group to start evaluate the product. However, prior to that, we would like to know a bit more of Sourcetree:

* Does SourceTree capturing/storing data outside of our coding environment, or out of our premise?
* Does SourceTree store customer code in the Cloud?

Thanks for your help in advance.


Answers:
author: bgannin
body: Hi Eric,

1. Sourcetree does not send any personally identifiable information (PII) outside of the user's machine, ever. There are certain analytics, such as crash reporting, that are enabled by default. Anonymous usage analytics to help us improve the product are optional and can be disabled during setup.

2. Sourcetree is simply a client displaying Git or Mercurial repositories; hosting on remote servers and pushing to them is something configured and managed by the user in the repository *(this is necessary regardless of Sourcetree)*We aren't responsible for remotely managing/storing your code.

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Eric
body: Thanks for the post, that will be sufficient info for us to start an internal discussion of this tool.


Tags: security
Incorrect user showing up for GPG key in SourceTree 2.7.1
Asked by Matthew Sweet:

I was trying to set up SourceTree to use GPG key signing for commits. I'm on a Mac (OS 10.13.3)

I have created keys and everything configured correctly. I can successfully commit/push stuff to a remote repo from the command line.

When I do a "gpg --list-key", in the terminal, the key shows up correctly

So then I tried do set up SourceTree and running into an issue. I've set the location of GPG in the SourceTree preferences and I am able to select the "Enable GPG key for signing commits. It automatically found my key, however, the user name that is showing up is "0", which is incorrect. The key that shows up is correct, however.

![gpg_config.png](/t5/image/serverpage/image-id/17152iC52F54EDD925C81E/image-dimensions/550x356?v=v2 "gpg_config.png")

Why is it not showing the correct user? I only have one key generated and the user name does not match.

Obviously when I try to commit, I get an error:

```
error: gpg failed to sign the data
fatal: failed to write commit object
```

Anyone have any ideas?


Answers:
author: bgannin
body: Please file a ticket at [https://jira.atlassian.com/browse/SRCTREE](https://jira.atlassian.com/browse/SRCTREEWIN) and we'll follow up from there. Apologies for the hiccup.

Brian Ganninger  
Senior Mac Developer, Sourcetree

comments: author: Matthew Sweet
body: [@bgannin](/t5/user/viewprofilepage/user-id/744444)Any chance you could help me? submitted a ticket, but can't seem to find the ticket I submitted. I just wanted to follow up on it and find out if there's a workaround, or if there's plans to fix (if this is a bug and not user error). I can no longer use SourceTree since the repos I'm trying to commit to require GPG signing.

The original ticket was SRCTREE-5407. Not sure if it was moved, permissions changes, or it was deleted.

Just looking for an update on the issue and hoping I can start using SourceTree again. =)

Cheers!


author: bgannin
body: I think it accidentally got caught up in the spam sweep last week. Please refile and we'll take a fresh look. Sorry about that!


Tags: gpg
Is it possible to tell how a person resolved conflicts when merging two branches? Mine or Theirs?
Asked by Paul Anderson:

I need to figure out if there is a way to determine which file was used to resolve a conflict. Mine or theirs during a merge. We have that one guy who always uses theirs to merge and stomps on everyone else's changes. Looking back through the history I can see that there was a conflict but cant seem to find which branch he used to resolve the conflict.


Answers:
author: bgannin
body: Hi Paul,

There's no indication of what branch was used from a DVCS perspective that I'm aware of at the moment. The only workaround I can think of is to checkout the mangled branch and in another copy of the repo checkout one of the two merged branches and compare them using your favorite visual diff tool.

Brian Ganninger  
Senior Mac Developer, Sourcetree
Cut-off fonts across the entire Atlassian ecosystem
Asked by Soporte:

G'day, well, it's years since I started noticing that fonts appeared cut-off across the whole range of Atlassian products. As you see in this little screenshot taken from a Confluence page under edition, it seems like it says EDITINQ instead of EDITING:

![cut-off fonts.PNG](/t5/image/serverpage/image-id/298212i357920F23457AE85/image-size/large?v=v2&px=999 "cut-off fonts.PNG")

It looks like a CSS problem to me, and it's disturbing they haven't corrected it in years. I think it might be ugly to see the letters cut-off like that. It happens on all browsers whenever I browse through Atlassian Cloud products. Any chances of correction?


Answers:
author: Dan Breyen
body: Hi [@Soporte](/t5/user/viewprofilepage/user-id/3958413) do you know if your Display Settings Scale setting is different than 100%? Can you reproduce this issue if the Scale is 100%?

I have this same issue, and my scale is 125%. If I change it to 100%, I do not have the issue.

If you change yours to 100% and can still replicate the issue, then I would suggest opening a ticket with Atlassian support (support.atlassian.com/contact) as I would agree it is an issue.


Tags: cloud

confluence-cloud
Can not update page content with "../" text
Asked by Lai Tat Ming_ Ray:

I find out if my page content has "../" or "..\\" during Edit the page.

it will happen HTTP Status 400 - Bad Request after I click "Update" or "Close" button.

![testPageContent.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/298195i60B99D6EC6940D49/image-size/large?v=v2&px=999 "testPageContent.PNG")

Type: Status Report

Description: The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).![400error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/298194iD78A0D15B039D04A/image-size/large?v=v2&px=999 "400error.PNG")

the error happened in Confluence (Data Center) version is 7.19.17.

I upgraded my confluence version from 7.19.14 to 7.19.17.

this error doesn't happen in 7.19.14


Answers:
author: Kseniia Trushnikova
body: Hi [@Lai Tat Ming_ Ray](/t5/user/viewprofilepage/user-id/5077548),

There's the open bug <https://jira.atlassian.com/browse/CONFSERVER-93655> that affects Confluence 7.19.17, please take a look at the workaround suggested in the bug ticket.


Tags: confluence-server

server
To have the view page count back on the Wiki pages.
Asked by Eragaraju, Nandini:

To have the view page count back on all Wiki pages. wants to know where i can enable the feature.


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Eragaraju, Nandini](/t5/user/viewprofilepage/user-id/4165093) You may find some information in this discussion: <https://community.atlassian.com/t5/Confluence-questions/How-to-the-view-count-of-a-page-in-confluence-using-Rest-Api/qaq-p/1862607>

I see you are on Server, so note that with the end of support arriving very soon, you may not be able to follow all of the recommendations in the linked article.


Tags: server
PDF not displaying in attachments in JIRA issues
Asked by Pooja Sathyaraj:

PDFs in a JIRA issue are not displaying the content while clicked. It can be viewed only after we have downloaded the PDF.


Answers:
author: Nikola Perisic
body: Hello [@Pooja Sathyaraj](/t5/user/viewprofilepage/user-id/5293537) , are you using server or cloud for confluence?

comments: author: Pooja Sathyaraj
body: server for jira. I am attaching PDFs in JIRA issues and it doesn't display after it is saved.


author: Nikola Perisic
body: Can you post a screenshot?


author: Pooja Sathyaraj
body: the PDF shows a blank page even though there is content in it.![MicrosoftTeams-image (10).png](https://community.atlassian.com/t5/image/serverpage/image-id/298715iD2733426771A0CD0/image-size/large?v=v2&px=999 "MicrosoftTeams-image (10).png")


Tags: confluence-server

server
which domain(s) need to be allowed in order to prevent the confluence bridge from not loading
Asked by Asitha wikumsiri:

Hi,

I'm trying to load some confluence page on my secure company network, getting following error, The plug in I'm trying to load is, Draw.io and all the URLs are white-listed for the plug-in, please list the URLs need to be white-listed for "confluence bridge"

![confluence bridge.png](/t5/image/serverpage/image-id/298158i1384E94E68ADCE99/image-size/large?v=v2&px=999 "confluence bridge.png")


Answers:
author: David Bakkers
body: Hello [@Asitha wikumsiri](/t5/user/viewprofilepage/user-id/5393532)

If you are having technical problems with the draw.io plug-in, the best people to contact for support are the vendor.

Refer to the draw.io [support page](https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?tab=support&hosting=cloud).

comments: author: Asitha wikumsiri
body: [@David Bakkers](/t5/user/viewprofilepage/user-id/1575730)

Already contacted them.

I need list of URLs, which domain(s) need to be allowed in order to prevent the confluence bridge from not loading.

Following is response from draw.io team, I can assure those related URLs for draw.io is white-listed already

![response david.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/298159i82A4C4D803F04B5E/image-size/large?v=v2&px=999 "response david.PNG")


author: David Benson _draw_io_
body: You need to contact Atlassian support, <https://support.atlassian.com/>, and file a ticket with them. This is a community support site, it's a best effort support forum.


Tags: cloud

confluence-cloud
how to migrate wiki from old space to a new space, including links/documents
Asked by Yiyu Jiang:

How to migrate wiki from old space to a new space, including links/documents?

- Who should I connect for help firstly- Admins for both space? BTW, the old space has no admin to maintain maybe.

- Now we still updating on old one, is there a way to auto-sync to new one?


Answers:
author: Kristian Klima
body: It would depend on the hosting type (Cloud, Server/Data Center)...

If the hosting type is the same for old and new, you can simply export an XML file of the space and import it.

Confluence Server (and Data Center I think) has the option to copy page/pages between spaces built in if I remember correctly.

There are apps that allow you to **sync spaces** - your use case would be a one-off publishing the content from one space to another. Again, what apps you use depends on the hosting type but you'd be looking for Comala Publishing, Space Sync for Confluence...

Then there is Copy Page Tree app (Cloud) which is for a one-off copying but it works for the entire space.

If you're looking to migrate a space from Server to Cloud, there's an official Atlassian Migration path.


Tags: unknown-hosting-type
When editing a page, blank page is displayed - Confluence Cloud
Asked by Julio Sarmiento:

We have a page with a table and about 20 rows. When I click on Edit the page is displayed with nothing on it. We are using Confluence Cloud.


Answers:
author: TC Wang
body: Hey [@Julio Sarmiento](/t5/user/viewprofilepage/user-id/5153972) welcome to the community!  

Perhaps you can [try to](https://community.atlassian.com/t5/Confluence-questions/Blank-page-in-editor-page-containing-a-table/qaq-p/2334029):  

1) Edit

2) Publish with a blank page

3) Restore the older version of the page  

Hope the above helps!

comments: author: Julio Sarmiento
body: TC, thank you. That did work. However, there are a lot of pages that this is happening on. Apparently there is something else going on with Confluence. I would hate to have to do it to all the pages, but it is a start.


author: TC Wang
body: [@Julio Sarmiento](/t5/user/viewprofilepage/user-id/5153972) Thanks for your reply. It seemed that no incident was reported on this [page](https://confluence.status.atlassian.com/). If the problem persists, perhaps you can report it through the [support](https://support.atlassian.com/contact/#/).   

Hope the above helps!


author: Laura Campbell _Seibert Media_
body: Hi [@Julio Sarmiento](/t5/user/viewprofilepage/user-id/5153972) Is this happening on pages that were either migrated from an on premise instance, or updated from the old page editor to the new page editor?


author: Craig Johnson
body: Hi [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) We're having the same issue but (with reference to your previous post) we're only experiencing it with pages that have been updated from the old editor to the new editor. In 'Page History' a new page version with the comment "Version published after converting to the new editor" has been created and the page can be viewed correctly, but when the page is edited only the page title is visible without any content.

The steps mentioned by the OP result in the same behaviour.

Thoughts?


Tags: cloud

confluence-cloud
How to have nested number lists in Confluence when moving to the cloud?
Asked by macc_edit:

Now in server version we use nested number lists such as

1. nested number lists

1.1. nested number lists

1.2. nested number lists

1.2.1. nested number lists

1.2.1.1. nested number lists.

This was done using "Add the following CSS code on Confluence space Stylesheet".

But for the cloud version this does not work, since access to the "Custom Stylesheet for Spaces" item is not active in the settings.

![image.png](/t5/image/serverpage/image-id/298129i7B4D9F127D6FBF33/image-size/large?v=v2&px=999 "image.png")

How to have nested number lists in Confluence Cloud?


Answers:
author: Stavros_Rougas_EasyApps
body: [@macc_edit](/t5/user/viewprofilepage/user-id/5393357) we make [Number Heading by Easy Apps](https://marketplace.atlassian.com/apps/1232171/). I know paying for an app is not ideal, but you can do things Atlassian is unlikely to ever add or allow. Our app updates the numbering whenever you republish a page, that might seem obvious but it's not the case with all apps.

You can try using Scriptrunner for Confluence which can be tricky but does allow to do numerous things, but like you have said in the question it can also be a matter of what Confluence allows.

Feel free to email me to tell about your particular needs, you want to move pages from server to cloud for example. stavros@easyapps.app.


author: Barbara Szczesniak
body: [@macc_edit](/t5/user/viewprofilepage/user-id/5393357) The out-of-the-box functionality gives you a pattern of 1, 2, 3 -\> a, b, c -\> i, ii, iii -\> 1, 2, 3.

It seems there are third-party apps you can use to help you achieve this. You might want to start with this article published by one of the companies that makes apps available in the marketplace: <https://community.atlassian.com/t5/App-Central/Numbered-Headings-in-Confluence-3-kinds-of-solutions/ba-p/2315914>. Although, this says it's about headings, I believe one example shows what you are trying to achieve.


author: Dan Breyen
body: Hi [@macc_edit](/t5/user/viewprofilepage/user-id/5393357) welcome to the community! I found this Community article which talks about nested lists in the cloud with the enter \& tab keys.

[nested-lists](https://community.atlassian.com/t5/Confluence-questions/How-to-easily-create-a-nested-list-when-in-a-list/qaq-p/2122454)

Hope that helps

comments: author: macc_edit
body: Hi, thank you for answer. But we need numbered nested lists when importing existing data and further working in Cloud on the type

1. nested number lists

1.1. nested number lists

1.2. nested number lists

1.2.1. nested number lists

1.2.1.1. nested number lists.

1.2.1.1.1. nested number lists.


Tags: cloud

confluence-cloud
I want to get the bug repair package
Asked by fred:

how to sign this accountID

![image.png](/t5/image/serverpage/image-id/298123i2B6453E34F28718D/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kseniia Trushnikova
body: Hi [@fred](/t5/user/viewprofilepage/user-id/5393322),

Looks like you're trying to access the internal Atlassian resource. Try to open this link: <https://packages.atlassian.com/mvn/maven-external/opensymphony/xwork/1.0.3-atlassian-10/> (maven-**external** instead of maven-**internal**).

Let me know if it helps.

comments: author: fred
body: Thanks a lot


Tags: unknown-hosting-type