youngmon/atlassian-qna huggingface dataset:
Keep Getting Randomly Billed
Asked by Megan Kelly:

We paid for a yearly Trello business account 2-3 weeks ago but since then I have received 3 or 4 emails saying "Thank you for your payment. Your Trello balance is now up to date. We have charged $114.07 to your credit card.

Why would I be getting these multiple charges on my card after we paid a year for biz access?


Answers:
author: Torben_trello
body: Any chance you have added additional team members or multi board guests.

If you add members to your Business Class team after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period. Removing or deactivating a member from the Business Class team frees up a membership spot which can then be taken over by a different user at no additional charge.

You can read more about how billing works in Business Class here: <http://help.trello.com/article/855-how-billing-works-with-trello-business-class>

If that does not match what you are seeing, feel free to reach out from the registered email address in your account via trello.com/contact. We'd be happy to take a closer look.


Tags: billing
Trello app for Samsung Galaxy note 10.1 tablet
Asked by skoptsoff:

Hello there! ?

i have to use trello on my galaxy note 10.1

how can I install the app?

Playmarket noticed me that my device is not supported,

apk files which I found on the web - are not installing due to errors.

please help me to get trello on my work tab


Answers:
author: Alice
body: Hi! I'm afraid it depends on your OS, what version of Android do you have installed?

Trello works very well from the browser too. As an alternative, you could use it from the browser and save the bookmark on your homescreen.


Tags: confluence

jira-service-desk
Limited Card View Access
Asked by Megan Kelly:

We have created 100+ boards for each of our clients. We want to start potentially sharing the boards with our clients for back \& fourth communication and status updates vs. email however we may not went them to see every list, only a few. Is this possible? Or once they're a board member they essentially have access to view everything on that board? I was thinking there was a way to pick \& choose what we can show board members.


Answers:
author: Iain Dooley
body: [@Megan Kelly](/t5/user/viewprofilepage/user-id/3507169) nope once they're on the board they can see everything. You can limit their ability to move/edit things by making them Observers (requires Business Class).

Why do you only want to let them see certain things?
How do I remove the Progress tab from Trello?
Asked by Kate Reed:

I added the "[List Progress Bar](https://chrome.google.com/webstore/detail/list-progress-bar-for-tre/klhahganeobopkelbdeljamclomlhhjg?hl=en "List Progress Bar")" third party app into Trello. Turns out doesn't provide the functionality I need and is a bit of an eyesore. I can't figure out how to remove it. Anyone know how?


Answers:
author: Iain Dooley
body: [@Kate Reed](/t5/user/viewprofilepage/user-id/3521896) you can't disable the power up?

<https://help.trello.com/article/810-enabling-power-ups>
I copied a list, but the cards didn't get copied along with it
Asked by Jim Moens:

I tried this several times. I will say that cards were copied early in the week when I copied a list. Any suggestions?


Answers:
author: Iain Dooley
body: [@Jim Moens](/t5/user/viewprofilepage/user-id/3521982) is the list particularly large?

comments: author: Jim Moens
body: Not particularly large... maybe twenty or so items each. A number of the cards the lists contain have checklists and due dates, however.


author: Jim Moens
body: The problem seems to have resolved itself. Perhaps it was just a temporary bug.
Trello JSON Export Limit on Activity
Asked by Anthony Schneider:

Hi when I export the JSON data out of my Trello board I only get about 30 days of Activity history included.

I assume this is a built in limit to the export function. Is there a way to increase this to export all history?


Answers:
author: Iain Dooley
body: [@Anthony Schneider](/t5/user/viewprofilepage/user-id/3521524) you can export board actions and set the limit via the API:

<https://developers.trello.com/reference/#boardsboardidactions>
Trello non-existant user
Asked by Louise Rutland:

I'd like to have a non-existant user in Trello to represent a third party who won't have access to Trello to show tasks that need to be referred to another company. I know I could use a label to do this but I'd like to put them on a card as a member like my internal project members. Is this possible?

I've tried making a pretend invite and using my email address but Trello obviously knows that email user is a member. I tried using the 'create link' option and managed to create a user with a dummy email address like mine (...2) but I can't link them to the board because they won't get an email to confirm the account.

Any other ideas or is a label the only option?

thanks


Answers:
author: Devon Henderson
body: Hi Louise!

Could you just create another email account, sign that account up for Trello, and then confirm the account by logging into that email?

My suggestion would be to set up a Gmail, too, so you can use the setup [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) provided, using the + sign. That way you can use that one email for any other accounts you may create for outside organizations for your workflow.

Example:

abcbiz@gmail.com could be the email address you create, with "abcbiz" being the name of your company. Then you can use the + trick to create a unique address for each extra company you want to show in Trello. So you would create a new Trello account with:

abcbiz+othercompanyname@gmail.com, password is whatever you like

You then log into that original email (abcbiz@gmail.com) and confirm the account creation.

Let me know if that wasn't clear!

comments: author: Louise Rutland
body: Thanks [@Devon Henderson](/t5/user/viewprofilepage/user-id/1125213) that did make sense, I'm trying to avoid using personal/other email.

Looks like it needs to be a label.


author: Iain Dooley
body: [@Louise Rutland](/t5/user/viewprofilepage/user-id/3514666) if you use gmail you can create aliases from any address using the "+" symbol followed by any text. For example if your email address is:

louiserutland@gmail.com

you can send email to the same address with:

louiserutland+whatever@gmail.com

This can allow you to create as many Trello members as you want, and all the welcome and other notification emails etc. will come to your account.

comments: author: Louise Rutland
body: Thanks Iain but unfortunately we don't use gmail here. :0(


Tags: user-management
Need help with Calendar functionality
Asked by Chris Crummey:

We have added the Calendar PowerUp and currently frustrated with the lack of true calendar like features. I have added and love the Planaway calendar but not allowed to use it in my company.

I need help with the following:

* Have the default calendar support ical
* Have an end time along with start time field (that would support ical)
* Have the default length of the Due Date field be more than an hour and also customizable.


Answers:
author: Iain Dooley
body: [@Chris Crummey](/t5/user/viewprofilepage/user-id/1480779) those sound like things that you will need to have some sort of external plugin for... what's stopping your company from using Planyway?


Tags: calendar

due-date
Is there a way to invite to a board via link without giving editing permissions?
Asked by Katie Sutton:

I have a small team with one very simple board. We need the ability to have others see the board without editing the information. The group to view the board without editing is relatively large (50+) so I need to send a link to invite. Is there a way to do this without upgrading to business class and creating observers?


Answers:
author: Iain Dooley
body: [@Katie Sutton](/t5/user/viewprofilepage/user-id/3520809) You can add those people to the team, make the board team visible, disable self-joining and then modify the permissions for commenting/voting.
Can I edit the card layout?
Asked by Michael Sugiandi:

I want the "Add Comments" field to be higher on the card so that I don't have scroll a lot to add a comment.![Capture.JPG](/t5/image/serverpage/image-id/62866i048B98F788070899/image-size/large?v=v2&px=999 "Capture.JPG")

Once I add a checklist and location, the "Add comments" is way down the bottom. Can I move the "Add Comments" higher on the card?


Answers:
author: Alexey Matveev
body: Hello,

You can not move the Add Comments higher to the card.

comments: author: Michael Sugiandi
body: Thought so - Thank you.


author: John Taylor
body: Try the *Advanced Comments by AJ* Power-Up. Once you've created a comment, you can click on the "Edit Comment" Power-Up button, which is not nearly as far down as the comments section. An imperfect work-a-round, but I find it helpful on cards where I leave myself a lot of notes.

![Trello-Comments.png](https://community.atlassian.com/t5/image/serverpage/image-id/63071iAADED14FDAC6D60A/image-size/large?v=v2&px=999 "Trello-Comments.png")

comments: author: Michael Sugiandi
body: Thanks, John I'll have a look.


Tags: card

layout
Automation to add the Attachment in the linked cards also
Asked by Bruna Junckes:

Is there a Butler or Other Automation that when i attach some folder at the card, it automatic attach that folder at the linked cards?


Answers:
author: Bruna Junckes
body: when I attach a file to the card, I would like that file to be attached also to all cards attached to it


author: Iain Dooley
body: [@Bruna Junckes](/t5/user/viewprofilepage/user-id/3502466) by folder do you mean like adding a link to a Google Drive folder?

comments: author: Bruna Junckes
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) when I attach a file to the card, I would like that file to be attached also to all cards attached to it


author: Iain Dooley
body: [@Bruna Junckes](/t5/user/viewprofilepage/user-id/3502466) hey so the Trello API doesn't treat files any differently from links unfortunately so you can't post the files to the linked cards. This Trellinator code will post the attachments as a link:

<https://gist.github.com/iaindooley/f70962e51dceb20aa34daaa7c2a15bfd>

I've also in some cases downloaded the attachment to Google Drive and then posted that link, but either way I've not been able to get the actual file synched.

You can find out more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


author: Bruna Junckes
body: thanks [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)
Custom fields - Date fields
Asked by Rafael Santos:

Hello all!

I'm having some 'visual' trouble with custom fields. I have one card which is an project that I have 5 Sprints (5 Dates).

I configured Custom Fields to set my 5 Sprint Dates that is so nice but the problem is that fields shows on all my other cards =(

The question is 'Can I use Custom Fields or another Power-up to set fields on a single card?'

Thanks my friends!


Answers:
author: Iain Dooley
body: [@Rafael Santos](/t5/user/viewprofilepage/user-id/3449612) custom fields are set at the board level, and the option to show the field on the front of the card is for the entire board also. You can't have custom fields per card, and you can't selectively show custom fields for some cards and not others.

But the custom field will only display on the front of the card when there is a value set... that seems like it should do what you need.

Perhaps I'm misunderstanding the situation... or are you worried that those fields show on the back of the card too?

comments: author: Rafael Santos
body: Thanks [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) for your reply!

The thing is that the custom fields are set at the board level like you said, my question is if we have any Power-up to set Custom Fields on card level?

Thanks again!


Tags: custom-field

date

due-date
Assigning estimated time to each card and showing total time
Asked by Pavel:

Dear users,

when I am planning the next day in Trello, I want to be able to assign an estimated amount of hours that I plan to spend on each card. So far, I have successfully done it using the Custom Fields power-up. However, I also want to have an overview over the total amount of hours that I plan to spend on each board (project). This should give me a sense for how feasible my plan actually is. Is there any power-up with such a functionality? Thank you!


Answers:
author: Jodi LeBlanc
body: Hi [@Pavel](/t5/user/viewprofilepage/user-id/3520029) have you checked out any of the other power-ups? Here is a listing and the features of each:

<https://help.trello.com/article/941-time-tracking>

Let me know if this helps,

Jodi

comments: author: Pavel
body: Thank you, [@Jodi LeBlanc](/t5/user/viewprofilepage/user-id/1186643) ! Among the suggested extensions in your link, I found Plus for Trello to be exactly what I want.


author: Jodi LeBlanc
body: That's great to hear Pavel, thanks so much!  
Jodi
Can cards be "combined"?
Asked by Dave Hochmuth:

Two members of the team I'm on have created cards (on different lists) on the same topic. I'd like to combine them into one card in one list and preserve all the existing comments from both cards in one place.

* Is there a (hopefully simple) procedure to combine two cards and preserve all comments and content? If so, what is it?
* If no such procedure exists, what are possible workarounds to try to make it as easy as possible to find all comments, attachments, etc that are currently split between two cards?
* I know how to put a link to a comment from one card in a comment on another card, but then the day/time stamp of the parent comment governs the order in the list and the discussion is out of chronological order, not to mention only visible by following the link.


Answers:
author: Iain Dooley
body: [@Dave Hochmuth](/t5/user/viewprofilepage/user-id/3519326) I generally just link to one card from the other when I need to do that

comments: author: Dave Hochmuth
body: Thanks for your input. Not getting much response on this. so this may be the "best" workaround. Not ideal, but better than nothing I guess.


author: Alice
body: I agree the easiest way is to link the cards together. You can find a step by step tutorial [here](https://blog.trello.com/related-cards-related-boards).


Tags: card

edit
Unread notification expiry
Asked by Sylvie:

Hello

I had some unread notifications before I went on holidays and I know that I got some new notifications during my holidays (because I get an email for them which I delete immediately). However I had only 1 unread notification when I came back from my holiday. And if I select Show all in the notification area, only a few notifications show up.

Are notifications deleted in some ways after a while?

Thanks for your help

Sylvie


Answers:
author: Garrett
body: Sorry to hear about that [@Sylvie](/t5/user/viewprofilepage/user-id/3519195) , your notifications shouldn't be removed after a set period of time, especially if they are unread.

Would you mind reaching out to us at <https://trello.com/contact> so we can take a closer look at this with you please?


Tags: notification
How to give access to particular column in the board
Asked by narayan_mishra:

Hi,

I have created a board, where i have added 4 columns. A active board member can use 3 columns like moving back and forth for the given task. There is one column as approved where only admin can move the task from 3rd column to 4th column or 4 th column to any previous column.

Only an admin need to move the task from in-progress to approved.


Answers:
author: Torben_trello
body: Currently, Trello doesn't offer per-card or per list permissions as mentioned---users would need to be added to the board and then. they'll be able to see and edit all cards on it. We'd recommend creating different boards for different users/permission levels.  

To give some context, when we created Trello we wanted to create a single shared perspective for all users and having different permissions on a board would work against that concept, that all users can see that same and see the board at the same stage.
Is there a maximum number of active sessions per Trello account?
Asked by Lotte:

Hi there,

Is it possible for multiple people to log on to 1 trello account at the same time? Is there a maximum number of active sessions?

Thanks!


Answers:
author: Torben_trello
body: We strongly recommend for each user to have their own Trello account to avoid any clashes when editing content. It is also better for accountability as every user is working in their own name rather than a single shared account.


author: Iain Dooley
body: [@Lotte](/t5/user/viewprofilepage/user-id/3518894) not that I'm aware of. Have you run into some limitation?
Confirmation mail not receiving on trello
Asked by Mahroof:

Hi,

We created an account for one of our teammates and he is not receiving any confirmation emails. We tried it multiple times and also checked the spam folder. We are trying for the last three days and not yet received the same.

mail id is \[REDACTED\]

Please take a look and update us.

Thanks in advance


Answers:
author: ManuR
body: Hi Mahroof,

I'm Manu from Trello Support :)

I checked on our end and can see that the email has already been confirmed. Could you let me know if you are still having issues to log in with that account?

If so, could you reach out to us directly on <https://trello.com/en/contact> so we can have a closer look?

Thanks!
Trello Android app loses unsaved changes when switch app
Asked by Stephen Hailey:

The behaviour doesn't feel right and I believe it didn't always work like this...  
If I am editing a card's details then switch to another app (e.g. Chrome) then come back to Trello I'd expect to be in edit mode still with my draft changes still there. The current experience shows the card in view mode when I return and the drafted changes are lost. I'm trying to remember to save before I switch app but I'm not in the habit of that and it feels like a sub-optimal experience to lose edits so easily.  

Did this change and was it deliberate or a bug?


Answers:
author: Garrett
body: So sorry to hear about the trouble [@Stephen Hailey](/t5/user/viewprofilepage/user-id/3518268)

What you're experiencing is indeed a bug with our latest version of the Android app. Our team is currently working on a fix for that, although I don't have an ETA on when that will be deployed.

For now, I'd recommend keeping an eye out for any updates on the Play Store. We'll get a fix rolled out for that as soon as possible.
Didn't get the confirmation mail
Asked by Stephen R:

I didn't get the confirmation mail while i am setup my trello account. I tried many times to resend the mail.but it won't works.


Answers:
author: Jodi LeBlanc
body: Hi [@Stephen R](/t5/user/viewprofilepage/user-id/3518622) the Trello email may have been blocked by your IT. You should contact support@trello.com directly to help get this resolved.

Jodi

comments: author: Jodi LeBlanc
body: Hi Stephen, were you able to get your confirmation email?


Tags: email
Encoding to export in pdf documents
Asked by cdm-atlassian:

Good afternoon,  
I have the following problem, I use scroll pdf exporter and we need to deliver documents to some client and we realized that now the plugin is transforming special characters into symbols.  
I checked here on the forum and in some comments they said to use another font, check if this is in utf-8 among other suggestions. I tried and I couldn't solve the problem.

I use confluence server 6.0.4 and scroll pdf exporter 4.0.5.  
The language I use is Portuguese (Brazil)

![imagem2.png](/t5/image/serverpage/image-id/156599i59A820C7F0560D9C/image-size/large?v=v2&px=999 "imagem2.png")![imagem1.png](/t5/image/serverpage/image-id/156600i916263889374BAA1/image-size/large?v=v2&px=999 "imagem1.png")


Answers:
author: Patrick Joerg
body: Since this can go wrong in several areas there is indeed more than one thing to check.

I hope you are the local admin with server access otherwise I wouldn't even try.

Things I would check:

- Is the database utf-8

- Is the general setting in Confluence utf-8 (General Settings Page)

- Is there special Encoding set in conf/web.xml

- Maybe yes another font can help, have you experienced the same problem with all the available fonts? And which ones do you have? "Source Sans Pro" should be there at least, also you can upload your own in the Template section and try if that helps.

Also a never version of both apps could help too and I would suggest it.

But thats depending on other issues as well i guess.
importing spaces from Confluence Server version
Asked by ok soft:

Dear All,

I exported some of the spaces from the Confluence Server to my local drive. I got several archives in a .zip.  
Next I created a new account in Confluence Cloud. When I try to import archives into spaces, I get an error: Could not locate exportDescriptor.properties in the archive.

At the same time, there is no this file in the archives. How can I fix this error and perform a successful import?

Thanks in advance.


Answers:
author: Brant Schroeder
body: [@ok soft](/t5/user/viewprofilepage/user-id/4521430) Welcome to the Atlassian Community

I would suggest using the migration tool to get spaces from server to cloud. <https://confluence.atlassian.com/conf613/migrate-from-confluence-server-to-cloud-964961691.html>

comments: author: ok soft
body: Unfortunately, the server with Confluence is already shut down and it is impossible to restore its functionality for the next migration. Is there a workaround to resolve this problem and import information directly from my archives?


author: Brant Schroeder
body: What version of server is it? I am not sure you can take backup and restore to cloud of individual spaces or even from a full backup. If you have a full backup you could always restore to server and migrate.


Tags: cloud

confluence-cloud
Do people with "view only" permissions on a specific page still have the ability to add comments?
Asked by Daniel Mesko:

They have the "add comments" permission in the space as whole, but I've restricted the page to view only. Can they still add comments (including inline) or is that permission now removed for this page?


Answers:
author: Nic Brough -Adaptavist-
body: Check the space permissions - that has a specific permission for comment, separate from view.

Ack, sorry, I mis-read the question and missed the "restrictions".

I have not tested it in Cloud recently, but yes, if they have comment permission in the space settings, they can still comment on a page that is restricted to view-only for them.

comments: author: Mohamed Adel
body: Good scenario , Adding to [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) explanation I did the test on my cloud instance and it is working yes with comment permission and restricted page to View access

the user with view access can add inline and comment ![Screen Shot 1443-01-10 at 9.00.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/156598iAC5B1EF6F254C15B/image-size/large?v=v2&px=999 "Screen Shot 1443-01-10 at 9.00.27 PM.png")


author: Daniel Mesko
body: Thank you!


Tags: cloud

confluence-cloud