youngmon/atlassian-qna huggingface dataset:
After migrated via CCMA, Footnote macro data not reflecting in cloud
Asked by Babu, Petluri:

Hi Team,

Footnote data not migrated from server to cloud via CCMA. But macro is available in cloud..

Please assist here why it is not reflecting in cloud.

Thanks,

Sudheer


Answers:
author: Dam
body: Hi [@Babu, Petluri](/t5/user/viewprofilepage/user-id/5294981)

Your problem is not clear at all, please describe properly your problem:

* Which app is used on Server please? Name + link to the marketplace to avoid mistake
* Which Confluence Server version are you currently running?
* Did you update CCMA to the last version?

An app doesn't migrate alone in the Cloud, the app editor should take it into account and integrate with CCMA, so with the proper app name and link to the Marketplace, I can help checking if the app migration using CCMA is supposed to work on not...

Regards,  
Dam.


author: Babu, Petluri
body: Hi Dam,

1. Which app is used on Server please? Name + link to the marketplace to avoid mistake.

**Server: App Name: Content Formatting for Confluence Installed App Version: 6.4.25**

**[https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=server&tab=overview)**

2. Which Confluence Server version are you currently running?

**Current Version : 7.17.5**

3. Did you update CCMA to the last version?

**Installed version: 3.5.1.**

Thanks,

Sudheer

comments: author: Dam
body: hi [@Babu, Petluri](/t5/user/viewprofilepage/user-id/5294981)

as you will see in the migration path doc: <https://docs.adaptavist.com/cfm4cc/latest/migrate-content>

Footnote and Footnotes Table you can read:
> Should work as expected with text and images. However, results may vary if other macros are inside the footnote.
>
> Replace with the Cloud [Footnote](https://docs.adaptavist.com/cfm4cc/latest/macros/footnote) macros.

Then in the Footnote macro doc you can read: <https://docs.adaptavist.com/cfm4cc/latest/macros/footnote>
> The Footnote macros are available only in Confluence Cloud's new editor and therefore cannot be used with migrated content.

So I think the Footnote will not migrate properly, except with basic content I guess...

In my opinion you should contact the app vendor support to have a clear answer for your migration.

Thats all I can do here, sorry.

Dam.


author: Babu, Petluri
body: Thank you very much for your support Dam, i will connect to adaptavist vendor.


Tags: cloud

questions-for-confluence
How to link a Outlook meeting in my Calendar in Confluence
Asked by LAURAMARTINEZ:

Hi All,

I work in Santander UK. As a way to increment our efficacy, we would like to connect the meetings we create or receive in Outlook Windows 10 to our pages in Confluence.

Please, you should also consider that main companies have a strict policy of app installations.

Please, may I ask you for the links or ways to connect only certain meeting and not the whole calendar? This specification is important to consider.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@LAURAMARTINEZ](/t5/user/viewprofilepage/user-id/5343832) and welcome,

please tke a look to the following article <https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-microsoft-outlook/> that could help you on that.

Fabio


Tags: cloud

confluence-cloud
How can I re-index Confluence content or spaces in the confluence cloud?
Asked by Golam Rumi:

we need to re-index our content/spaces in the confluence cloud. At the moment some of our users can not search specific content in the confluence cloud.


Answers:
author: Manoj Gangwar
body: Hi [@Golam Rumi](/t5/user/viewprofilepage/user-id/5343815) ,

Welcome to the atlassian community.

It's one of the [restricted functions](https://support.atlassian.com/migration/docs/differences-administering-confluence-data-center-and-cloud/) in Cloud, presumably to prevent lots of high-load events being kicked off at the same time and affecting performance. You can ask Atlassian to re-index it for you.


author: Vishal
body: Hi [@Golam Rumi](/t5/user/viewprofilepage/user-id/5343815)

You can not manually re-index confluence cloud, its a part of background task. If you are facing some issue reach out to atlassian team, most likely its some bug.

comments: author: Golam Rumi
body: Thanks ever so much. I have requested the Atlassian Support team to re-index for us. thanks again


author: Dan Breyen
body: Hi [@Golam Rumi](/t5/user/viewprofilepage/user-id/5343815) welcome to the community! You can open a support ticket @ support.atlassian.com/contact with your request. Atlassian Support can do that for you.

Thanks,


author: Helge Hundacker
body: Hello, how can I ask the Atlassian Support to change the**index language** and **reindex** my site in a **free Account**. Without this the confuence is useless :-(

A few month ago all indexes seems to be deleted. So Search doesn't work for all older condent.


Tags: cloud

confluence-cloud
Users Personal Space - Says an admin needs to restore it, but it doesn't exist?
Asked by Dave Ellis:

I've got a user trying to create a personal space, however they have a message saying -

***Looking for your personal space? Ask your admin to restore it.***

We cannot find this users personal space in the spaces list. They have not created one before, and therefore we don't have a backup of it.

How do we initialise a Personal Space for this user?


Answers:
author: Pieter Maes
body: your admin can find them under

your_instanceXYZ.atlassian.net/wiki/admin/trashedspaces.action


author: Jesper Ungermann Christensen
body: We currently have the same issue.   
Did you manage to find a solution on this?


Tags: cloud

confluence-cloud
I can?t register in the system
Asked by Konstantin:

Issue ID for Atlassian use: a3cac19799ebcf96

I can't register in the system it gives an error


Answers:
author: Earl McCutcheon
body: Hello [@Konstantin](/t5/user/viewprofilepage/user-id/5343761) ,

I see you already reached out to our Customer Advocates team via our support portal to take a look at this issue.

I updated the Advocate looking into your case with the details you provided here and we are looking into the error, Please follow up with us via the support request here:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2633826>

Regards,  
Earl

comments: author: carolyn french
body: Thanks for the update on getting help for [@Konstantin](/t5/user/viewprofilepage/user-id/5343761) with this, [@Earl McCutcheon](/t5/user/viewprofilepage/user-id/502460) !


author: carolyn french
body: Hi [@Konstantin](/t5/user/viewprofilepage/user-id/5343761) and welcome to the Community!

Can you provide more information about the steps you are taking to register in the system and what you are using the Issue ID for? Hopefully people here on Community can help you figure it out!

Carolyn

comments: author: Konstantin
body: ![Screenshot_5.png](https://community.atlassian.com/t5/image/serverpage/image-id/287477iE76A81C80280C484/image-size/large?v=v2&px=999 "Screenshot_5.png")


author: Konstantin
body: And this error has been going on for 7 days


author: carolyn french
body: Sorry you're experiencing this - I escalated to Atlassian support to get you more help with it.


Tags: atl-rvw
Storage exceeds but cannot identify which
Asked by ???:

Confluence shows an alert that our storage reached 5.7GB which exceeds the free plan limit of 2GB.

I tried to identify which page's attachment is too big in order to delete it.

I followed the instruction using rest api below:  
<https://confluence.atlassian.com/confkb/finding-storage-usage-of-confluence-space-and-page-using-rest-api-1063555292.html>

However I cannot find any page with a large attachment, and even summing all pages' attachments, it could never reach 5.7GB.

Our url is [room8.atlassian.net](https://room8.atlassian.net)


Answers:
author: Peter Van de Voorde
body: Hi [@???](/t5/user/viewprofilepage/user-id/5010777) ,  

I would recommend reaching out to Atlassian Support here: <https://support.atlassian.com>   

They should have access to your log files and be able to find out what happened.  

Cheers,  
Peter

comments: author: ???
body: Thanks! I will contact them.


Tags: cloud

confluence-cloud
Migrate from cloud to cloud
Asked by Ingmar Heinrich:

Hello,

we want to migrate a Confluence site from one Cloud instance to another Cloud instance. Is there really no migration assistant like there is for Server to Cloud migration? Do I really have to go through a lengthy process of exporting, checking XMLs for size limit etc etc yada yada?

Thanks,  
Ingmar


Answers:
author: Rodrigo
body: Good day [@Ingmar Heinrich](/t5/user/viewprofilepage/user-id/4956214),

Yes, to my knowledge the current supported procedure to migrate from Cloud to Cloud involves working with backups and XML's.

* [Migrate a Confluence Cloud site or merge multiple sites](https://support.atlassian.com/confluence-cloud/docs/merge-multiple-confluence-cloud-sites/)
  * [Create a site backup](https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/)

Best of luck!  
Rodrigo

comments: author: Ingmar Heinrich
body: That's odd for a billion dollar company. But thanks for your help.


author: Peter Van de Voorde
body: Hi [@Ingmar Heinrich](/t5/user/viewprofilepage/user-id/4956214) ,  

I don't think there is another option, except maybe simply updating your url?  
Take a look at this doc about it: <https://support.atlassian.com/organization-administration/docs/update-a-product-url/>  

Cheers,  
Peter

comments: author: Ingmar Heinrich
body: The source site should remain. Only one space should be migrated to a different site.


author: Peter Van de Voorde
body: If that's the case I'm afraid there is no other way than using the process as explained on this page: <https://support.atlassian.com/confluence-cloud/docs/merge-multiple-confluence-cloud-sites/>   

Which is certainly not ideal.


author: Ingmar Heinrich
body: I do NOT want to merge two sites. I want to migrate ONE space from site A into site B, which already has a lot of spaces.. Site A should continue existing with a lot of other spaces.


Tags: cloud

confluence-cloud
How to publish documentation for end user
Asked by Nur aini:

I want to create a knowledgebase for users, and my users dont have a confluence account, how do I give access public URL for them?


Answers:
author: Charlie Misonne
body: Hi [@Nur aini](/t5/user/viewprofilepage/user-id/5343675) welcome to the Atlassian Community!

If you want a publicly accessible URL you need to set your Confluence in public mode.

That's under "global permissions" in the configuration, then "anonymous access". You need the "use confluence" permission for anonymous users.

![2023-10-18 10_16_11-Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/286891iBAB6F339CE7CC212/image-size/large?v=v2&px=999 "2023-10-18 10_16_11-Confluence.png")

Once you did that you can go to the settings of the space and open it up for anonymous users.

Be careful because from now on you'll need to make sure all other spaces are not publicly accessible.


author: Aron Gombas _Midori_
body: A popular option to solve this use case is exporting your Confluence content to a stand-alone website using [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview).

It may be somewhat safer (you can keep your Confluence access on max security) and may give you opportunities to add your own brand logo, colors, etc.


Tags: cloud

confluence-cloud
How do we collaborate with Atlassian for templates?
Asked by GB Lee:

Saw some templates here that were made by other companies: [https://statsig.atlassian.net/wiki/templates?space=\~7120202bed19915622443fb536d3655de7fec3\&template=com.atlassian.confluence.plugins.confluence-business-blueprints%3A1-on-1-meeting-blueprint\&category=template.category.software](https://statsig.atlassian.net/wiki/templates?space=~7120202bed19915622443fb536d3655de7fec3&template=com.atlassian.confluence.plugins.confluence-business-blueprints%3A1-on-1-meeting-blueprint&category=template.category.software)

How do we request our template to be shared like this for other companies to use? We're a B2B SaaS company that have been getting this request from our customers


Answers:
author: Brant Schroeder
body: [@GB Lee](/t5/user/viewprofilepage/user-id/5343397) welcome to the Atlassian community

They are just sharing it on their confluence space. You can do that as well.


Tags: cloud

confluence-cloud
Missing links to pages after Space Export to PDF
Asked by Ramya Javaregowda:

Hi,

I exported one of my spaces through PDF, and from the main page tree, a few of the page links are missing. However, the pages are there in the PDF. Just the links from the main page tree at the top of the document are missing, which requires me to share a non-editable file with my team.

Can someone please assist me on a possible solution to this?


Answers:
author: Dan Breyen
body: Hi Ramya, I think I found your issue on Atlassian's Jira site. If this is your issue, please vote for and watch it. [CONFSERVER-23324](https://jira.atlassian.com/browse/CONFSERVER-23324)

comments: author: Ramya Javaregowda
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) , thank you for responding.

I went through the link shared on Jira, but I think my issue is a little different. I use Confluence version 7.19. I will break my issue further here -

I need to export one of the spaces to PDF to share with the rest of my team, and there are around 81 pages in this space. When I did export the space to PDF, 3 pages weren't linked from the main menu in PDF (on both browser and application). The pages are present in the document, but the links are missing. Also, the page numbers for these 3 pages aren't displayed in the main Table of Contents. I cross-verified if there were any anchor links added on these pages and found none. There are links to other pages in the same space, but I doubt that would be causing the issue.

I also checked with the other spaces; none had any issues with the export, and all pages were linked properly. So I'm unsure how to resolve this, and I'm on a tight timeline to share this with my team.


author: Dan Breyen
body: As this is urgent for you, you may want to contact Support and get their feedback. (support.atlassian.com/contact).

Or you could search Atlassian's Jira site (jira.atlassian.com) for any other possible issues.


Tags: confluence-server

server
How do you hide "Space Settings" from side bar for non-login users?
Asked by Marie Arellano:

Please hide or remove "Space Settings" from being displayed for non-login users. It s a clutter and not useful for non-login users. These items are obviously not meant to be accessible or visible for viewers and only creates frustration for our viewers/non-login users.

![remove-space-settings.png](/t5/image/serverpage/image-id/286819iC4B439F37505F256/image-size/large?v=v2&px=999 "remove-space-settings.png")  
Thanks  
Marie


Answers:
author: Cosmo Denger
body: Yes! Why does it exist if end users can't even use it?


Tags: cloud

confluence-cloud
How do I link requirements across Confluence Spaces.
Asked by Mark Schroeder:

Need several Product lines to trace a portion of their requirement fulfillment to a common unit. Each Product line contains other non-common modules.

Each Product Line has its own Confluence Space so it can be shared with the customer buying that specific product line.

The common unit is in its own Confluence Space. We want to add links between the common unit requirements and the requirement it fulfils in each Product Line.

We are using Confluence Yogi.


Answers:
author: Mileva Briand
body: Hey Mark,

I am from the Requirement Yogi team ?.

From what I understand, each product is on a separate space, and you would like to link them all to a common space with its own requirements.

By adding the /requirement link macro on a page, you can choose the space of the requirement you can link, allowing you to have crossover links. Then, in the traceability matrix, you can display those dependencies and see requirements from other spaces. See the screenshot below:

![RY Link - cross space.png](https://community.atlassian.com/t5/image/serverpage/image-id/286890i7F719AA6F52C1E33/image-dimensions/233x173?v=v2 "RY Link - cross space.png")

Take a look at the [documentation](https://docs.requirementyogi.com/cloud/writing-requirements), or open a support ticket on our customer portal: <https://support.requirementyogi.com/>

Let me know if you have more questions.

Best regards,

Mileva.


Tags: cloud

confluence-cloud
Is there a way to change the margins when creating a custom email report?
Asked by wsgtrello:

My custom email report has margins that are breaking my line item up in a many awkward areas, causing it difficult to read.

Is there a way to expand the margins?


Answers:
author: Luciana Munhoz
body: Hi there!

Unfortunately, it's not possible to change the margins for Automation reports. However, you could make some changes to the pattern of the report so it has fewer characters, such as removing the bullet point ("-") so that the line has more space for the card's data itself. Even without the bullet point, each card should be on a new line, so it wouldn't affect how the report looks that much.

With that in mind, although that might reduce some cards to only one line, depending on the size of the card's name (or any other information for that matter), some cards will inevitably still break to a second line.  

Also, I'd recommend checking this [article](https://support.atlassian.com/trello/docs/creating-reports-with-butler/#:~:text=the%20email%20message-,Customized%20visual%20reports,-Visual%20reports%20are), which has some information about customized visual reports and some patterns to use on reports that could also be useful.


Tags: butler

report
lost trello account
Asked by ??? ??????????:

Good afternoon. I used to log into my Trello account through Apple ID. Recently I tried to log in through Apple ID and I got a new account and all the old data disappeared. Apple account is the same. what to do? how to find my old account?


Answers:
author: Alex W
body: Hey [@??? ??????????](/t5/user/viewprofilepage/user-id/5207636) - welcome to the Community!

Unfortunately we do not assist with log in issues over the Community. Can you raise a ticket at our contact form at <https://trello.com/contact> ?

When you raise this ticket, please set the 'What can we help you with?' field to **Account Issues** and the 'Pick a topic' field to 'Trouble logging in'.

If you are unable to do this, please let me know and I'll raise a ticket on your behalf.
Hidden templates isn't found by automation
Asked by Hankun Yang:

Hi everyone,

I recently started using trello and dove into automation. My goal was to have habbit templates with checklists. Every day I want to create cards from the templates and only change the name from "Template Habbit x" to "Habbit x". But as soon as I hide the template, for obvious reasons, the automation can not find the card anymore.

Is there a solution to this or must I have a separate template list storing all my templates, which makes the ui pretty ugly imo.

BR


Answers:
author: Dreamsuite Mike
body: Best solution, move your template cards to another board, change them back to regular cards and set the automation to copy them from there...

comments: author: Hankun Yang
body: Thanks for your reply. But I can't see the option scheduled automation to copy cards from another board. I can only copy cards from the same board (but I can copy from different lists).

![Screenshot 2023-05-01 130330.png](https://community.atlassian.com/t5/image/serverpage/image-id/254661i61C0A82367DC6C22/image-size/large?v=v2&px=999 "Screenshot 2023-05-01 130330.png")


author: Dreamsuite Mike
body: ![Screenshot 2023-05-02 163853.png](https://community.atlassian.com/t5/image/serverpage/image-id/254854i3D4EEC8FB639CB79/image-size/large?v=v2&px=999 "Screenshot 2023-05-02 163853.png")

1) You can use this button to select the board you are copying from and to. This automation can sit on either the template board or your working board

2) You can copy cards with certain filters to a board, this automation would sit on your template board.


Tags: automation

template
Is it possible to edit Trello due dates and times by clicking instead of typing?
Asked by Amber Geis:

Currently, when I choose a due date and time on Trello, I can select the date by clicking the panel, but I need to manually type in the exact time. This can be frustrating since I have to type in both numbers and characters (such as "AM" or "PM").

Is there an easier way to achieve this operation? For example, can Trello implement a clock or drop-down list for selecting the time when I click the time field? This would make the process more convenient for me.

Thank you!

![????_20230429143805.png](https://community.atlassian.com/t5/image/serverpage/image-id/254556i60D0EB5C81467628/image-size/large?v=v2&px=999 "????_20230429143805.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Amber Geis](/t5/user/viewprofilepage/user-id/5207595) and welcome to the community,

I don't think Trello can provide something like this, at least not out of the box. WYSIWYG and to be fairly honest, typing the number, to me at least, is more convenient that selecting it from a dropdown (imagine a dropdown with 60 values for minutes!). You could search for a power up, but to be honest I haven't seen any powerup that changes the way trello appears. Perhaps there is another power up which provides adding dates with a different selection method.

comments: author: Amber Geis
body: Hi, thank you for kind reply.  
I do agree that selecting a specific minute from a long dropdown list is annoying.  
After using Trello for several days, I have noticed that I rarely care about the precise minute for a project.  
Usually, I only need to assign a date to a task, so this requirement is relatively infrequent.  
Once again, thank you for your suggestion.


author: Alex Koxaras _Relational_
body: [@Amber Geis](/t5/user/viewprofilepage/user-id/5207595) if I've answered your question, kindly mark it as accepted in order to help others. Much appreciated!


Tags: due-date
Is there an easy and useful way to get calendar view in the iOS app?
Asked by James:

It's possible to access the calendar view via power ups in the iOS app, but it's not a useful version of the view (I can't add to calendar days etc). Is there another way of interacting with the calendar view on iOS that has more functionality?   

I also realise I could use the browser version but wonder if there are other options.   


Answers:
author: Oliver S
body: Hi James,

Not currently anything built natively into Trello iOS that enhances this functionality.

That being said, there's a few potential options I can think of:

There is the ability to sync your calendar to Google Calendar: <https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/>. The article linked is the Premium feature, but the Calendar Power-up has this function as well. This provides a one way sync. While it doesn't allow modification - it could help provide an alternative option to view the calendar.

Alternatively, there are a number of third-party Power-ups - some offering a 2 way sync with Google Calendar - so this might allow you to make your workflow more calendar centric with the two way sync aspect: <https://trello.com/power-ups/search?q=calendar>.

Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Hope this helps! :)


Tags: calendar