youngmon/atlassian-qna huggingface dataset:
Browser stalls when using Confluence
Asked by S?ren Knudsen:

Hello everyone

We use Confluence in my workplace, and it's generally great, _except_ that whenever I have a Confluence tab open in my browser, it seems to slow down my browser in general, in some cases so much so that I'm forced to close the tab to get back control of my browser.

I just had to do some intensive editing of a Confluence page, and it got to a point where I had seconds of lag in between each keyboard input.

It's my impression that several of my colleagues have similar issues.

Does Confluence have a memory leak in the frontend, or are we doing something wrong? Are other people experiencing similar issues?

Kind regards

S?ren


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Please, next time compare with incognito mode.

It will help the understand the problem on client side or other side


Tags: cloud

confluence-cloud
Create Jira tickets for multiple confluence pages
Asked by Uwe Stahlhofen:

Hello everybody... i have a confluence Page consisting of several sub (sub sub) pages. I now need to create a Jira task for each page, using the document header as the ticket header and (that'll be a plus) a predefined label assigned to so created tickets.

And of course it would be of a great help, if, within this process, these tickets could be assigned to the confluence page and vice versa...

Any ideas, how to achieve that?

Thx in advance!


Answers:
author: Brant Schroeder
body: [@Uwe Stahlhofen](/t5/user/viewprofilepage/user-id/3731225)

You would have to go to each Confluence page and create the issue on that page. It would then link it to the page. Or you could export all confluence pages and create a CSV import to Jira to create all the issues. You would still have to link all the issues to the Confluence pages manually though.


Tags: cloud
Include Google font in PDF Export stylesheet
Asked by Peter N?rregaard Rasmussen:

I am trying to use the Google font Montserrat, but I can't make it work.

I have imported the font in the style sheet and inserted as the first font on the Body:

Do anyone have a solution ?

```
@import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap');

@page 
{
size: 210mm 297mm; 
margin: 3cm 0.5cm 2cm 0.5cm;

...

body 
{
margin: 0;
padding: 0;
font-family: 'Montserrat', Helvetica, Arial, sans-serif;
font-size:11pt;
}
```


Answers:
author: Thomas Rough _K15t_
body: Hi Peter,

Have you also tried uploading the font from a file? You can [read more here.](https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html%20)Atlassian mentions that the only font files supported are *true type fonts* and *true type collections* (as \*.ttf and \*.ttc format). This community thread also provides some info in relation to [font changing](https://community.atlassian.com/t5/Confluence-questions/Changing-font-family-in-PDF-export-OnDemand/qaq-p/433055%20) for the native exporter.

Alternatively, should you wish for more control over the styling of your PDF content and want to overcome [some of the limitations](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html) that Atlassian mentions here, you also upload custom fonts to [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview) which we (K15t) develop. Just let us know if you have any questions regarding this app.

Cheers, Thomas (K15t)

comments: author: Peter N?rregaard Rasmussen
body: Thanks very much for helping :-)


Tags: cloud

export

font

pdf
Is there a solution to set an own created space (inc. pages) as a Template?
Asked by Maximilian Semler:

Hi, I'm looking for a solution which help me to set an exisiting Space which I created (including all pages I create) as a Template.


Answers:
author: Brant Schroeder
body: [@Maximilian Semler](/t5/user/viewprofilepage/user-id/3812242) There is an [app called copy space that allows you to copy a spac](https://marketplace.atlassian.com/apps/1212099/copy-space-for-confluence?hosting=cloud&tab=overview)e. You can also create a new space and copy all the pages from the template space into it.


Tags: cloud
Space permissions - accidentally deleted groups with access
Asked by Ann Hollifield:

I have accidentally deleted some older groups in Confluence that provided access to spaces.

On this page (<https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/>)

I can see that we need to:
> *"If you accidentally deny all admin access to a space so that nobody has access to administer the space any more, you can ask someone with Confluence Administrator global permission to assign space permissions.\*\* In Confluence Cloud this means you'll need to create a support request. "*

We are on the standard plan using Confluence Cloud and it seems there is no support with this option.

Is there a way to reset permissions so that I can access these hidden spaces?

thx Ann


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Ann Hollifield](/t5/user/viewprofilepage/user-id/3903449)

Since you are on the standard plan, of course you have [Atlassian' support](https://support.atlassian.com/contact).

However there is no administrator to solve this problem? You only need a confluence admin to go to that space, space settings and permissions and add the group.

comments: author: John Kneeling
body: Hello Alex, I had something similar happen. I'm an org and site administrator, but I don't see the permissions for the space.


Tags: cloud
Can I put Confluence Cloud behind a firewall?
Asked by Michael Kirzhner:

Is there a way for Confluence Cloud to be setup so that the site is only visible behind a firewall / on our VPN. I know that the site is not behind a firewall, but is there a way to ensure that only people on VPN can access the URL for our version? The goal is that we have internal "products" and want to expose the documentation to everyone in the company.


Answers:
author: Sven Schatter _Lively Apps_
body: No, as far as I'm aware there's no option to do something like that. If you want to have a Confluence behind a firewall you will need to look into Atlassian's Server \& Data Center offering.

If you want to have the advantages of Server/DC but do not want to host Confluence yourself, you could talk to a Solution Partner like Scandio or Kreuzwerker. [They offer a managed hosting service](https://www.scandio.de/atlassian-cloud-managed-hosting/en) where they set up a Server or DC instance and manage all the hosting aspects for you. This is kind of like the Atlassian Cloud offering in the sense that you don't have to care about hosting, but you get all the extra configuration abilities that come with Server/DC and you have someone to talk to about setting up VPN access like you mentioned.

Hope this helps! :)

Cheers,  
Sven


Tags: cloud
How to get resolved comments count through API?
Asked by Naveen Pandyan:

I am trying to get the details of comments on a confluence page through an API call. I am able to get the list of comments using the below API. However, I want to get list of comments that have been resolved(Attached) through as well using the API call.

Please let me know if it will be possible to get this information through API.

API Used: https://ConfluenceURL/wiki/rest/api/content/PageCode/child/comment?expand=body.view,resolution.view


Answers:
author: Naveen Pandyan
body: Below URL gives me the status of Resolution.  
[\<URL\>/wiki/rest/api/content/\<pageID\>/child/comment?expand=body.view,extensions.resolution](https://telstra-customerplatforms.atlassian.net/wiki/rest/api/content/747177688/child/comment?expand=body.view,extensions.resolution)


Tags: cloud
Large image: bad zoom - preview looks better
Asked by Russell Tobin:

Hi,

Am uploading a very large png image - 5033 x 7118px

The preview looks fine.

When I click on on the image so I can then zoom in, the quality is worse than the preview and zoom doesn't work because the image appears to have been down scaled from the original image size.

Is this expected behaviour?

Is there a trick to fixing this?

Thanks,


Answers:
author: Brant Schroeder
body: [@Russell Tobin](/t5/user/viewprofilepage/user-id/3641719)

The original image should be retained and embedded on the page so when you zoom that is what you see. Could it be that the image is taking some time to load because it is so large?


Tags: cloud

confluence-cloud
Style single link colour
Asked by Kathryn Reddie:

I have set a background image in a divbox, and want to change the colour of the links displayed there as they fade into the image.

I have the following CSS 'style' set within the divbox :

background-image: url("https link") ; border: none ; border-radius: 8px ; background-size: 100% 100%; font-size: 18px!important ;

What can I add to made the text black?

![Link dissolves in background image.png](/t5/image/serverpage/image-id/93577iC71E4EEB7E8A37E9/image-size/large?v=v2&px=999 "Link dissolves in background image.png")

Thanks in advance,  
Kathryn.


Answers:
author: Brant Schroeder
body: [@Kathryn Reddie](/t5/user/viewprofilepage/user-id/1117666) Just add color:#000000 !important;
Top Navigation bar covers (hides) content when printing
Asked by Susan Daijo:

Is there a way to hide or get rid of the top navigation bar (Home, Recent, Spaces, People, Apps) when printing? It prevents (hides/covers) the content at the top of the page from printing (except for the top of the first page). It is also a waste of space and ink to print it at the top of each page.

![Confluence Bug - Top Navigation bar covers (hides) content when printing.png](/t5/image/serverpage/image-id/93572i870BC1B175EED444/image-size/large?v=v2&px=999 "Confluence Bug - Top Navigation bar covers (hides) content when printing.png")


Answers:
author: repi
body: If the navigation bar is printed, is it a hard copy?  
Which browser is used?


Tags: cloud
Why will a ppt file index while the pptx version will not?
Asked by Steve Boyle:

I have several PowerPoint files that I'd like to upload to Confluence and I'd like Confluence to index the contents of the files. Some of the files are in the older ppt format and some of the files are in the newer pptx format. All of the ppt files index correctly in Confluence. Only the very smallest, single slide, pptx files will properly index in Confluence. I turned on debug logging and I'm seeing this:  
Error reading content of PowerPoint document: Document too big for text extraction, bailing out  

I'm familiar with the Attachment Size setting and these further settings:

* `atlassian.indexing.attachment.maxsize`
* `officeconnector.excel.extractor.maxlength`
* officeconnector.textextract.word.docxmaxsize
* `atlassian.indexing.contentbody.maxsize`

I've tried tweaking those values and I always hit the same error above. Is there a way to tell Confluence to accept large pptx files?

I've been able to work-around the issue by saving my pptx files in ppt format, but this is not ideal.

Thank you.


Answers:
author: Diego
body: Hello [@Steve Boyle](/t5/user/viewprofilepage/user-id/3905611) !

As I understand, your instance will not index any \*.PPTX file you upload into it.

With this behavior in mind, there are a few things I would like to check with you:
> 1. *How big (in Megabytes or Kilobytes) are the \*.PPT files that are indexed?*
> 2. *How big (in Megabytes or Kilobytes) are the \*.PPTX files that are not indexed?*
> 3. *What happens if you save one of the files that are originally \*.PPT as \*.PPTX and try indexing again?*

I am asking about file sizes so I can check with the responsible team if some of these limits also apply to \*.PPTX files:
> *If the uploaded file is one of the following types, Confluence will only extract up to:*
>
> * *1 MB of text from Excel (.xlsx)*
> * *8 MB of text from PDF (.pdf)*
> * *10 MB of text from other text files (including .txt, .xml, .html, .rtf etc)*
> * *16 MB of text from Word (.docx)*

Looking forward to your reply.

comments: author: Steve Boyle
body: Hi,

Thank you for your reply. We've been able to index small/simple PPTX files, under about 300KB. When we have PPTX files and then save them into PPT format, the PPT version will always index even when the PPTX version would not. We've been able to index PPT files up to around 10MB.

PPT files, indexed up to at least 10MB (Megabytes)

PPTX files, indexed up to around 300KB (Kilobytes)

If I have a PPTX file and it will not index then I can save it to PPT and it will index. If I take that same PPT file and save it back to PPTX then the PPTX will not index. Can't say I've tried only PPT-\>PPTX. PPTX-\>PPT works. PPTX-\>PPT-\>PPTX does not work.

Thanks,  
Steve Boyle


author: Chandu
body: [@Steve Boyle](/t5/user/viewprofilepage/user-id/3905611)

Not sure if it's too late for the response.

Have you had a chance to introduce the system property, officeconnector.powerpoint.extractor.maxlength=\<size\> ?
Viewing already read notifications
Asked by Harry Klein:

I'm trying to find a notification from 2 days ago. I marked it "read". Is there a way to search all notifications?


Answers:
author: Ollie Guan
body: Hello [@Harry Klein](/t5/user/viewprofilepage/user-id/3627914) ,

**Notes**

* Read notifications are automatically deleted after 2 weeks
* Unread notifications are automatically deleted after 4 weeks
* You can't manually delete notifications

<https://support.atlassian.com/confluence-cloud/docs/view-your-notifications/>

![TIM??20200506104059.png](https://community.atlassian.com/t5/image/serverpage/image-id/93578i8419B7ADCC543920/image-size/large?v=v2&px=999 "TIM??20200506104059.png")

comments: author: Harry Klein
body: That's good information, thanks.

What I asked was for a way to **search** notifications after they've been marked "read".

**"I'm trying to find a notification from 2 days ago. I marked it "read". Is there a way to search all notifications?"**

Any ideas?

Thanks.


Tags: cloud
PosgreSQL database lost. Does this mean all my confluence pages are gone?
Asked by Boris Alexandrov:

I lost the PostgresSQL server and its backup .Is there a way to recover Confluence pages from the filesystem?


Answers:
author: Nic Brough -Adaptavist-
body: Yes.

If you lose the database, you lose your data.

If you have not turned off the automatic backups, then you should find some .xml files in \<confluence-home\>/export - one of them can be used to restore your data. But if that's off and you've lost your database and backups of it, I'm afraid there's nothing left.

comments: author: Boris Alexandrov
body: Thank you very much for your prompt response. It feels great not be alone in a situation like this.

Luckily as you pointed out I had not turned off the automatic backups. So I found them in backups folder of the confluence application-data folder and saved them. Then I have reinstalled confluence and imported the data.

As of now I am keeping those, and having the following strategy:

1. tar application-data/confluence directory

2. tar confluence installation directory

3. pg_dump the confluence data base to a local file.

4. copy and keep all those offsite

I will be testing the recovery strategy now.

Thanks again an please let me know if there is the same for Bitbucket ? I have not found any import option, but I see repositories and an export.


author: Nic Brough -Adaptavist-
body: Bitbucket is a bit different - the data exported from it is metadata about the use of Bitbucket - if you lose a Bitbucket database, yes, you lose that data, but the git repositories with your code are not part of Bitbucket, they're something BB looks after.

But, that said, the metadata is still important. I'd look to <https://confluence.atlassian.com/bitbucketserver/data-recovery-and-backups-776640050.html>


author: Boris Alexandrov
body: Thanks. I have recovered my bitbucket by creating a new instance and copying the repositories over. Appreciate your help.
Can only administrators delete attachments from issues?
Asked by Ivo Pereira Tromm:

Can only administrators delete attachments from issues or can the Agent profile also delete attachments?


Answers:
author: Cody Stevens
body: Hi [@Ivo Pereira Tromm](/t5/user/viewprofilepage/user-id/3893650)

Its based off of the project permission scheme. You can access the scheme by going to the project and then **project settings** . After that navigate to **Permission Scheme** and you can view the permissions for **Delete Attachments**. You can add and remove users, project roles and groups to this permission as needed.


Tags: cloud
Attached file extensions?
Asked by Ivo Pereira Tromm:

```
 
```

Are there any limitations on file extensions to be attached to the issues?  
Can I configure this extensions?

<br />


Answers:
author: Nic Brough -Adaptavist-
body: No, it does not look at the file types.

There are some apps that can impose rules and scans, but they're all for Server if I remember correctly. Cloud will accept any attachment (although there are some standard virus/malicious content checks done automatically)


Tags: cloud
Can't make a Space public
Asked by Nick Sills:

Hi

I can't seem to make a new Space I've just created publicly accessible.  

I've followed documentation:

* Anonymous has Global Permissions set to 'can use'
* The Space Permissions has been set for Anonymous to 'View' (Green tick)
* Pages are 'Unrestricted'

But, if I try and access any page in the Space, without being logged, in I'm redirected to a Login Page. There's a 'permissionViolation=true' parameter in the redirected URL.   

Pulling my hair out here as this should be simple. We are using Scroll Versions if that makes a difference, but it isn't enabled on this space. The new Space is a publish target that was created by publishing,  

Can anyone offer any advice? Thanks!


Answers:
author: Nick Sills
body: It's OK I've managed to sort it by manually creating another space and publishing to that instead. Not sure why it didn't work before but all is good now.

comments: author: Matt Reiner [K15t]
body: [@Nick Sills](/t5/user/viewprofilepage/user-id/1369439)

Glad it's sorted. You can also drop us a question at support@k15t.com. We're here to help.

Out of curiosity, what's the URL for your help site? Always curious to see what folks are building with our apps. ?
CSS how to highlight restricted pages?
Asked by Dennis_G:

Restricted pages are marked with a small red padlock.

Is there a way to highlight for example the whole page title or any other element dependend on the padlock?

We need to clearly show if the page is "secure" or "open", the padlock is too small.

Any help is welcome :-)


Answers:
author: Diego
body: Hello [@Dennis_G](/t5/user/viewprofilepage/user-id/588445) !

As I understand, you need to create something that more clearly displays the current page status.

As you have noticed, we are unable to do so natively. However, we might be able to reach the desired outcome by using CSS in Confluence.

> **NOTE:**
>
> Anyone coming from Confluence Cloud should be aware that this kind of solution is not natively available for your platform. You can read more here:
>
> *
>   > ++***[\[Atlassian Support\] Functional differences in Confluence Cloud](https://confluence.atlassian.com/confcloud/restricted-functions-in-confluence-cloud-734070955.html)***++
> *
>   > ++***[\[Atlassian Support\] Compare Atlassian cloud vs server](https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html)***++

You can also try to use the HTML Macro to try and create a script to achieve your desired result. Here, this thread and our documentation might be helpful to understand some basic usage of the macro:
> * *++**[\[Atlassian Community\] Render page resources (image,js,css,cdn) in Confluence HTML Macro but with limited scope](https://community.atlassian.com/t5/Confluence-questions/Render-page-resources-image-js-css-cdn-in-Confluence-HTML-Macro/qaq-p/1034430)**++*
> * *++**[\[Atlassian Community\] HTML macro with javascript](https://community.atlassian.com/t5/Confluence-questions/HTML-macro-with-javascript/qaq-p/869263)**++*
> * *++[**\[Confluence Server\] How to use JavaScript in Confluence**](https://confluence.atlassian.com/confkb/how-to-use-javascript-in-confluence-313458839.html)++*

You will need to monitor the element that corresponds to the padlock in Confluence. For Confluence Cloud (I did not have a Server instance at hand), this is the element:
> ![Screen Shot 2020-05-18 at 14.49.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/95315i3EC736EB01EF4F54/image-dimensions/407x407?v=v2 "Screen Shot 2020-05-18 at 14.49.34.png")

You should be able to find the corresponding one in Confluence Server by using the developer tools of your browser.

I hope this shines some light on where to go! Let us hear from you.


Tags: confluence-server

css

development

server
Why dose the Confluenc service doesn't connect to my MS SQL Database?
Asked by it:

Hi,

I recently migrated my H2 Database to a MS SQL Database. Because of the Server configuration I had to use an Domain-User. I followed [this](https://community.atlassian.com/t5/Confluence-questions/Confluence-6-10-1-Server-Install-Error-connecting-to-MSSQL-DB/qaq-p/863461) issue and combined it with this [Articel](https://community.atlassian.com/t5/Confluence-questions/Confluence-MS-SQL-Server-connection-with-Microsoft/qaq-p/691948) to get a connection.

After that the installation and dataimport finished without problems. Then I installed the Confluence-Service. When I tried to start Confluence through the service I got an error message:

![grafik.png](/t5/image/serverpage/image-id/93519iB30F09B4E3DDC91D/image-dimensions/505x269?v=v2 "grafik.png")

The startup_bundled_jre.bat starts Confluence as intended. I suspect the login data is not used correctly from the service, until now I wasn't able to solve the problem.

Can someone help me please?

Thanks!


Answers:
author: repi
body: Have you checked the 3 points of the error message?  
The DB user used by Confluence must have rights in the Confluence DB as Admin

How did the H2 to MS SQL migration take place?

comments: author: it
body: Hi,

thank you for your answer.

I created an XML backup file and copied the attachment folder. Douring reinstallation of Confluence an Import backup option appeared that I used.

The Database is running. The DB user used by Confluence has rights as Admin and like I said when I use the startup_bundled_jre.bat Confluence is functioning as intended. Confluence receives a connection and all imported Data is available.

Only if I try to start Confluenc as a Service I get this problem. Is it correct that the Service uses the same connection information as the startup_bundled_jre.bat?


author: repi
body: You seem to have set up the service incorrectly. The start parameters are either incorrect or incomplete.

Are you sure you followed these instructions?

<https://confluence.atlassian.com/doc/start-confluence-automatically-on-windows-as-a-service-172071.html>

<https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html>


author: it
body: Hi,

thank you for your replay.

I figured out a solution for my problem. My mistake was the login information for the Confluence service. If you look at the "Log On"-Tab of the service properties, you can change the executing account. By default, the Local System account is selected. I had to change the account to the domain user with database rights. Additional I extend the account rights to a degree that the user could log on as a service.
Is there a way to take a word doc or pdf and display it in confluence without doing a thumbnail?
Asked by Danielle Decker:

We want to be able to see the full format of the document and not a thumbnail. Is this possible/


Answers:
author: Kim Rowe
body: In theory, use an office word or pdf macro and the document will be displayed. Note that you have to drag and drop the document onto the page to get this to work.

In practice this doesn't work all the time. I have a word doc that works only in edit mode and complains about a pdf file not being displayed for the office word macro for example.

++**How about a bug fix Atlassian team?**++


Tags: cloud