youngmon/atlassian-qna huggingface dataset:
Search efficiency metrics
Asked by Holj Sarol:

Hello legends,

I'm working on improving our confluence space, and one issue that I'd like to resolve is the search results.

I'm wondering whether Confluence has this feature to report the efficiency of search.

Thank you in advance


Answers:
author: Carlos Garcia Navarro
body: Hi [@Holj Sarol](/t5/user/viewprofilepage/user-id/5199312) ,

Welcome to the Community! Would this help?:

* <https://support.atlassian.com/confluence-cloud/docs/view-analytics-to-see-how-content-is-performing/>
* <https://support.atlassian.com/confluence-cloud/docs/view-insights-on-your-site/>

For Confluence DC there are a few articles about how to optimize the use of Search (more details in this [post](https://community.atlassian.com/t5/Confluence-questions/Search-Engine-how-to-optimize-search-process/qaq-p/2034195)):

* <https://confluence.atlassian.com/doc/search-139528.html>
* [Configuring the Confluence Search and Index](https://confluence.atlassian.com/doc/configuring-the-confluence-search-and-index-313468163.html)
* <https://confluence.atlassian.com/doc/configuring-the-confluence-search-and-index-313468163.html>

comments: author: Holj Sarol
body: thank you [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) this is really helpful. However, I couldn't find the search option in my analytics section. Is this something to do with the license/access?


Tags: cloud

confluence-cloud
How to add more bullet points and fields to HR Knowledge Base Management Template
Asked by Akilah Hammond:

I'd like to add more sections to the table of contents, and the template altogether. I'm using the HR Knowledge Base Management Template. Is this possible?


Answers:
author: Jeremy Cooley
body: Hi [@Akilah Hammond](/t5/user/viewprofilepage/user-id/5519720)   

As [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) helps you with your question, I wanted to let you know about our recently created HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can talk about how they are using (or wish they *could be* using) Atlassian Products for HR applications. If that sounds interesting, [check it out \& join!](https://community.atlassian.com/t5/Human-Resources-Professionals/gh-p/human-resources-professionals?&utm_campaign=community_groups_click_from_profile) See you in the group! Thanks!

Jeremy


author: Carlos Garcia Navarro
body: Hi [@Akilah Hammond](/t5/user/viewprofilepage/user-id/5519720) ,

Welcome to the Community! Yes, you can edit templates by doing this:

**To edit a page template for a space:**

1. Go to the space in Confluence Cloud.

2. Select **Space settings** from the sidebar.

3. Select **Templates** from the **Look and feel** card.

4. Find the template in the table and select **Edit**.

The instructions are in this article: <https://support.atlassian.com/confluence-cloud/docs/edit-a-template/#>

comments: author: Akilah Hammond
body: I am already using a template, I've added text to the existing fields. I would like to add more fields/sections.


Tags: cloud

confluence-cloud
Whiteboard will be closed or not?
Asked by ????:

I notice that JIRA whiteboard will be terminated, but Confluence whiteboard as well?


Answers:
author: Kseniia Trushnikova
body: Hey [@????](/t5/user/viewprofilepage/user-id/5519658),

If you're talking about Appfire's add-ons, then yes, after July 31, 2024, [Whiteboards for Jira](https://marketplace.atlassian.com/apps/1223211/whiteboards-for-jira-team-collaboration?hosting=cloud&tab=overview) and [Whiteboards for Confluence](https://marketplace.atlassian.com/apps/1223223/whiteboards-collaborative-diagrams-and-flows-for-confluence?hosting=cloud&tab=overview) will no longer be available for purchase, use, or support. See this article: <https://whiteboards.io/blog/closing-down-whiteboards/>.

If you're talking about Confluence whiteboards <https://www.atlassian.com/software/confluence/whiteboards>, there're no plans to close this feature down.

Hope it helps!

comments: author: ????
body: Hi Kseniia,

Thank you so much for your reply.

I use Confluence and embedded whiteboards within Confluence, I can use this in the future. Am I right?


author: Kseniia Trushnikova
body: [@????](/t5/user/viewprofilepage/user-id/5519658), these ones?

![Screenshot 2024-06-13 at 12.53.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/329680iA50807C0E1AB0981/image-size/large?v=v2&px=999 "Screenshot 2024-06-13 at 12.53.09.png")

Yes.


Tags: cloud

confluence-cloud
How to moderate pages in Confluence
Asked by Lance Waldrop:

I've seen a few community posts discussing this question, but they're a little dated (example 2013 accepted answer is a workaround: [Solved: Moderating changes to Confluence pages (atlassian.com).](https://community.atlassian.com/t5/Confluence-questions/Moderating-changes-to-Confluence-pages/qaq-p/284885)

Are there any recent changes or ideas on how to do this since it doesn't seem to be possible yet?


Answers:
author: Lance Waldrop
body: [@Aron Gombas _Midori_](/t5/user/viewprofilepage/user-id/502447) [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120)

What I mean by moderate is to prevent publishing to a specific space until after it's gone thru a review process. This would be analogous to how an article might be published after going thru a review process.  

Without going into specifics there are observable reasons why we would want to moderate, ensuring our documentation meets a certain standard.


author: Aron Gombas _Midori_
body: [@Lance Waldrop](/t5/user/viewprofilepage/user-id/5429789) What do you mean by "moderate", can you please elaborate?

There is a few feature and third party app that can help with it, but it would be useful to learn more about your particular use case.


author: Shawn Doyle - ReleaseTEAM
body: I guess it depends on your definition of moderation.

Confluence is at it's heart a wiki, not a document control tool. If you lean towards the latter, your best bet is to look at the marketplace add-ons to see which fit your needs. If you treat it like a wiki, why moderate?


Tags: cloud

confluence-cloud
When exporting to PDF the JIRA marco shows the URL instead of the table/cards
Asked by Jonathan B:

When we export to either WORD or PDF and are using the Jira Issues macro, it will display the URL instead of the list view as displayed on the page. (see top of screen shot of the PDF)

If we use the JIRA Legacy macro the table prints as expected. (table listed in the PDF)

Any ideas on how we can get the "NEW" macro to print right?

![Screenshot 2024-06-12 174145.png](/t5/image/serverpage/image-id/329573i465A689C608161CF/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 174145.png")


Answers:
author: J_ Caldwell
body: Have you opened an issue with support? This seems like it's something that they need to see.


Tags: cloud

confluence-cloud

macro
Is the Handy Slider macro still a thing?
Asked by Auntaya Ware:

I recently got the Handy Macro set and it doesn't have the handy Slider Macro. It isn't listed on their webpage either. I want my team to be able to adjust their completion rate in view mode. Does anyone have a work around?

[Handy Macros for Confluence (stiltsoft.com)](https://docs.stiltsoft.com/hmfc/server-dc)


Answers:
author: Auntaya Ware
body: I decided to use the "add new task" on the view page as a work around for now. ![Screenshot 2024-06-12 145223.png](https://community.atlassian.com/t5/image/serverpage/image-id/329554i9B1AAED0F614F4A5/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 145223.png")

comments: author: Stiltsoft Support
body: Hello [@Auntaya Ware](/t5/user/viewprofilepage/user-id/5508611)

Thank you for using [Handy Macros for Confluence.](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?tab=overview&hosting=datacenter&utm_source=atlassian-community&utm_medium=answer&utm_campaign=handy-macros-traffic-sources&utm_vendorID=1216111&utm_content=handy_slider)

Based on your question and comments with a workaround, I can see that you have the Data Center or Server version of our app in use. [Handy Slider](https://docs.stiltsoft.com/hmfc/cloud/handy-slider) is only included in the Cloud version. The app functionality is similar, but there are still [some differences](https://docs.stiltsoft.com/hmfc/cloud/security-migration-and-faq/migration-from-server-data-center-to-cloud/app-differences-in-server-dc-and-cloud).

I'm happy to see that you've devised a workaround using our Handy Tasks progress feature. [Contact us](https://stiltsoft.customercase.com/forums/support-requests/ideas/create?category=Handy%20Macros%20for%20Confluence) if you have any further questions or [want an app demo](https://calendly.com/smart-handy-team/30min).


Tags: confluence-data-center

data-center
Why does the top row in my page properties report have grey boxes about them?
Asked by Taylor Douthitt:

I have a page properties report and the top row of data has a grey box around every entry. I had another report like this that I made a while back and now it has the same issue. How do I fix this? The top column doesn't move.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/329548i194D2C6D0B368E62/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kseniia Trushnikova
body: Hi [@Taylor Douthitt](/t5/user/viewprofilepage/user-id/5414961),

It's the bug <https://jira.atlassian.com/browse/CONFSERVER-90318>. I'm feeling the effects of that bug too, it's pretty annoying.

You may want to click on the *This affects my team* button and start watching the bug ticket to increase its visibility.

comments: author: Taylor Douthitt
body: Thank you!


Tags: confluence-data-center

data-center
Automation to revert FixVersion on condition
Asked by Alain BEAULIEU:

Hi,

This is a special/non-standard case.

When we release a version, this pop-up appears and we normally choose to push undone issues up to the next version:

![2024-06-12_13-36-31.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/329536iB203B11F582AA7AA/image-size/large?v=v2&px=999 "2024-06-12_13-36-31.jpg")

I want to create an automation rule triggered on the Version Released event. I want the rule to check every issue included in that release, and if the issue contains a given XYZ label, then **do not increase the version number** **even if in the above screenshot the option to move unresolved issues to a given version is selected**.

If that is not possible BEFORE the release, then AFTER the release I want the automation rule to check all the issues again but this time if the Labels field contains a label called ABC_STATUS, then:

1. Remove the Resolution value in the issue;
2. Return the issue to the ABC_STATUS status (a real status in our workflow);
3. Revert the FixVersion to the one it had before the release. Note that our tickets have multiple versions in FixVersion (e.g. 9.30.001, 9.31.005, 9.32.002), so I only want the version concerned to be reverted.

Basically, I want some specially labeled tickets to not move when a version is released.

And I'm using Labels but it could be any field that might be used to identify and prevent these special issues to move up.

Ice cream cone to the first one with an answer.


Answers:
author: Barbara Szczesniak
body: [@Alain BEAULIEU](/t5/user/viewprofilepage/user-id/5188952) Are you doing this in Jira or Trello?

Since this would involve Jira Automation or Trello Automation, you might want to ask your question under the applicable group within the community to get a quicker/more informed response.

comments: author: Alain BEAULIEU
body: Doh! You're right [@Barbara Szczesniak](/t5/user/viewprofilepage/user-id/5187859) ... I goofed. This is Jira stuff. Thanks for turning the light ON.


Tags: cloud

confluence-cloud

fixversion

release
When an issue (A) update then update an issue (B) in other project, B is cloned by A
Asked by Nguy?n M?nh Th?ng:

I have issue A in project 1. I clone it to B and move B to project 2. Now i want to set up an automation that: When B done -\> automatically done A   
I try alot but it always respond that

"[Lookup issues](https://entrade.atlassian.net/jira/software/c/projects/CRM/settings/automate#/rule/21435828/576633851)  
A search during custom value definition found no issues."


Answers:
author: Clara Belin-Brosseau
body: Hello [@Nguy?n M?nh Th?ng](/t5/user/viewprofilepage/user-id/5574679)

If you're seeking for an easier way to **clone issues across projects and sync their status** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2792583&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/synchronise-the-status-of-two-jira-issues?&utm_source=community&utm_medium=answer&utm_campaign=question_2792583&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).


author: Trudy Claspill
body: Hello [@Nguy?n M?nh Th?ng](/t5/user/viewprofilepage/user-id/5574679)

Welcome to the Atlassian community.

To provide you with help we need you to share with us screen images that show your entire rule and the details of each step.

Also provide a screen image that shows the information from the Rule Details page.

And lastly provide a screen image that shows all the information in the Audit Log entry for the execution of the rule.
Request blocked. We can't connect to the server for this app or website at this time. There might be
Asked by Roshondra J:

The following message pops up when I am trying to access a website for my job. This has never happened, and it is keeping me from working unless I am at work on their network, What do I need to do on my end?


Answers:
author: Trudy Claspill
body: Hello [@Roshondra J](/t5/user/viewprofilepage/user-id/5574671)

Welcome to the Atlassian community.

This is a community for discussions and questions about the Jira application from Atlassian. Can you clarify how your question relates to the Jira product?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Email notifications for our People Technology
Asked by Hardik Trivedi:

Hello Experts,

I and the other two members of my team are admins of the People Technology Project.

I am not getting emails when I create ticket under the project. I have verified that i dont have gmail filters. The notification setting are good and i just verified my profile settings [here](https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/).

All settings look okay to me.

Can you please help solve this? I get ticket emails when the other two admins generate a ticket. They get emails when they themselves raise a ticket.


Answers:
author: Trudy Claspill
body: Hello [@Hardik Trivedi](/t5/user/viewprofilepage/user-id/5574637)

Welcome to the Atlassian community.

If you are getting some notifications that indicate that your email is not blacklisted.

There is a setting in your Notification preferences to get or not get emails for actions you take. Make sure that setting is enabled.

![Screenshot 2024-08-22 at 9.35.04?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343378iEB54DC4A4425EB3A/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 9.35.04?PM.png")


author: Hardik Trivedi
body: Thanks Trudy! This fixed the problem.


Tags: cloud

jira-cloud

jira-software
Current sprint not displayed
Asked by Gautam:

Hello all, I have a sprint dropdown in the task window with values of current and future sprints. However, when I try to create a task, in the drop-down I get displayed only the future sprints and not the current sprint. Can someone help with this issue?

![JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/343362iF4F2DB67367F46ED/image-size/large?v=v2&px=999 "JIRA.png")

Current sprint is Aug24 which isn't shown in the drop-down when I try creating a task.

Thank you


Answers:
author: Josh Costella
body: Hi [@Gautam](/t5/user/viewprofilepage/user-id/5277983)

I can't find a feature explanation as to why this is happening. However, if I had to assume, it would be to discourage adding brand-new stories to sprints that haven't had a chance to be scoped. However, I'm sure you'd still be able to move the ticket to the sprint after it's created.

comments: author: Gautam
body: Hello [@Josh Costella](/t5/user/viewprofilepage/user-id/1172532) yes, I am able to move the ticket to the current sprint once created. We haven't limited the scope of a sprint to prevent creation of new tickets for current sprint.


Tags: cloud

jira-cloud
pop-up a message for each comment added in a Jira ticket
Asked by VVC:

This might sound like a crazier ask and very unique requirement for Jira data center 9.12.x. Would it be possible to pop-up a message box with some text, for each comment added on a Jira ticket?


Answers:
author: Trudy Claspill
body: Hello [@VVC](/t5/user/viewprofilepage/user-id/3741784)

What problem are you trying to solve?

When would you expect the pop-ups to pop up?

comments: author: VVC
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Rather process driven, we're looking for Jira to enforce user each time they leave a comment on a ticket. Right after they leave a comment and hit submit, Jira should pop up a message box, asking for ++"would you prefer to transfer the ownership of this ticket?"++

If it's possible to enable this pop-up on each comment for a specific issue type then our mission is accomplished, is this something possible?


Tags: data-center

jira-data-center

jira-server

server
Labels in business managed project not populating to all instances
Asked by Geneva Skeen:

I've added a label type ("Confidential") to the Labels field the the primary instance of a business managed project. Several other projects use this configuration. However, other users don't see the "confidential" label as an option in the other boards. My understanding was that labels were supposed to be universal across business-managed projects?


Answers:
author: Bill Sheboy
body: Hi [@Geneva Skeen](/t5/user/viewprofilepage/user-id/5574601) -- Welcome to the Atlassian Community!

First to confirm some terminology, are you asking about the *Labels* field for issues? If so, those are shared across all projects for a Jira site.

And, when you describe:
> However, other users don't see the "confidential" label as an option in the other boards.

Where in Jira are those other users trying to use the label value? What were they trying to do when this happened?

There is an open defect [JRACLOUD-82068](https://jira.atlassian.com/browse/JRACLOUD-82068) for Jira Work Management (JWM) projects where labels may not be listed when there are more than 100 labels existing in the site. Does that apply for your case?

Kind regards,  
Bill

comments: author: Geneva Skeen
body: Hi Bill, thanks for the response.

There aren't more than 100 labels in our instance, no - so that shouldn't be the blocker here.

To clarify setup here: there is a business managed work management project that I've used to serve as a template configuration for 8 other similar projects across departments. Each department should be using similar terminology, including the values for the Labels field, which *is* available for each issue in each project.

Ex:  
![Screenshot 2024-08-23 093111.png](https://community.atlassian.com/t5/image/serverpage/image-id/343487i94F96BD6B7289980/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 093111.png")

The problem is that the Label values I've created in the top-level template ('confidential' being one of them) aren't being pulled down to any of the other 8 projects; at least not for other users. Those users are having to create their own new values within the Label field.


author: Bill Sheboy
body: That is a curious symptom...

Labels are stored with the issues that use them. When a new one is added, it is available everywhere for selection (other than the exceptions I noted above). Only when the last occurrence of a value's usage is removed from issues does it vanish.

What do you mean by "top-level template"?

Are all of these projects in the same Jira site / instance?

Has someone created a custom field with the same / similar name of Labels? In that case, the available values would vary for the different fields.


Tags: cloud

jira-work-management

jira-work-management-cloud
Archive old issues
Asked by Barry Neilson:

Jira Cloud question

Our process model requests that once complete an issue is to be archived. Completing an issue requires all kind of approvals and validations, therefore archived issues are no longer to be resurrected.

We might have hundreds of issues rolling on and off project. Issues are created, actioned, then completed.

In my current understanding of Jira, the issues board would become burdened with closed issue.

I am interested in archiving such issues; however, further requirements would be:

* archived issues can still be counted toward the completed count
* Need to reference archived issues (by type, date range, by issue or label, etc)
* Need to count archived issues (all, by date range, by issue or label, etc)

I am seeing a lot of conflicting detail around this subject. Would anybody have a method, means, or thoughts about how such archiving might be achieved.

Cheers


Answers:
author: Trudy Claspill
body: Hello [@Barry Neilson](/t5/user/viewprofilepage/user-id/5564427)

What is the project type of the project referenced in the board? Get that information from the Type column of the View All Projects page under the Projects menu.

What is the board type? Scrum, kanban, or the board for a Business project or Service project?

comments: author: Barry Neilson
body: Hi Tudy,

The project is a Team-managed business.

It seemed the easiest type to get familiar with Jira. The board was whatever Jira setup. but I suspect Kanban.

I am researching company managed business also, but we need for individual users to manage their own issues so, we're not yet sure which way to go.

Cheers


author: Trudy Claspill
body: Hello Barry,

For a Business project issues will be hidden from view on the board automatically when they have been transitioned to a green/done status 2 weeks or longer ago and have not otherwise been updated in the past 2 weeks (hidden when Updated is older than 2 weeks AND Resolved is older than 2 weeks).

This is not configurable. It is hard coded (currently) for all Business projects.

That hiding also affects the results displayed on the Summary page.

It does not affect the List view.

The issues still exist and can be found through any of the normal filtering options.

Does that satisfy your needs?


author: Barry Neilson
body: Thanks Trudy.

It's good to know. I thought it would be a little more complicated than that, but if it's done automatically, then it seems to solve the issue.

Cheers


Tags: cloud

jira-cloud