youngmon/atlassian-qna huggingface dataset:
Jira Icons missing in Confluence Cloud
Asked by Andreas Schierz:

Hi there,

i need help on following topic:

We installed Jira SW on a server and run Confluence in cloud.

No i tried to insert a Jira filter in Conf and saw thal all Jira icons (like Type and Priority) are missing:![Missing Icons.PNG](/t5/image/serverpage/image-id/185674i1B0AA5E46C3C796C/image-size/large?v=v2&px=999 "Missing Icons.PNG")

Any ideas?

kr

Andy


Answers:
author: Pramodh M
body: Hi [@Andreas Schierz](/t5/user/viewprofilepage/user-id/706464)

Start with network section of your browser to troubleshoot the issue

Is your Jira instance running behind the proxy?

Is icons in Jira working properly?

Check the application links, to properly work HTTPS is recommended

Thanks

comments: author: Andreas Schierz
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

Thank you for your feedback, here are my Answers:

Is your Jira instance running behind the proxy? - no

Is icons in Jira working properly? - yes

Check the application links, to properly work HTTPS is recommended - not using https up to now - how do i change the jira server application to https?

kr

Andy


author: Pramodh M
body: HTTPS it is!! Here's a guide

<https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html>


author: Andreas Schierz
body: Great! Thanx that solved the problem


author: Pramodh M
body: Great to hear [@Andreas Schierz](/t5/user/viewprofilepage/user-id/706464) ?


Tags: cloud

confluence-cloud
??????????????? Can I create a template with subpages?
Asked by fanshy:

???????????????


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You'll need to work with blueprints to do that. See <https://developer.atlassian.com/server/confluence/confluence-blueprints/>

???? Atlassian ???  
???????????????


Tags: language-zh
unable to start up confluence
Asked by ZHENG TANG:

Description {#toc-hId--1182600179}
----------------------------------

Unable to start up Confluence. Fatal error during startup sequence.lifecycle.core:mananagedjobs(Start and stop the Managed Scheduled Jobs)-org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only

database: h2

confluence version: 5.10.9

we tried to recover the h2 database but it doesn't work out.


Answers:
author: Pramodh M
body: Hi [@ZHENG TANG](/t5/user/viewprofilepage/user-id/4780019)

Based on this KB, would you please look at the cause for Atlassian Confluence log for troubleshooting

<https://confluence.atlassian.com/confkb/org-springframework-transaction-unexpectedrollbackexception-when-viewing-or-creating-a-page-182157705.html>

You could attach the logs here

Thanks,  
Pramodh

comments: author: ZHENG TANG
body: Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) , thank you for your reply.

We checked the error log and found that there was a heap overflow error while performing the Confluence backup job, which caused the above problem. But we found a more serious problem, some data files in the h2 database were corrupted due to this. We used the h2 database recover tool but still cannot recover the corrupted data.

We wonder is there any way to roll back the Confluence backup job to recover the h2 database?


Tags: confluence-server

server
Get user status via Scriptunner
Asked by Patrick Vanhoof:

I have a script that lists the users of group confluence-users. Snippet:

users.each { userName -\>  
def user = userAccessor.getUserByName(userName)  

if (user) {  

def loginInfo = loginManager.getLoginInfo(user)  
def lastSuccessfulDate = convertDate(loginInfo?.lastSuccessfulLoginDate)  
def lastFailedDate = convertDate(loginInfo?.lastFailedLoginDate)

log.warn "${user.fullName};${user.name};${lastSuccessfulDate};${lastFailedDate}"  
}  
}

I also want the user state to be logged (disabled or not), but can't find how to do that.

All help appreciated!


Answers:
author: Mohamed Benziane
body: Hi [@Patrick Vanhoof](/t5/user/viewprofilepage/user-id/1131759)

You can try this

```
if (user) {

def loginInfo = loginManager.getLoginInfo(user)
def lastSuccessfulDate = convertDate(loginInfo?.lastSuccessfulLoginDate)
def lastFailedDate = convertDate(loginInfo?.lastFailedLoginDate)

def isActive = user.isActive()//false user is deactivate
```

<https://docs.atlassian.com/software/jira/docs/api/7.1.9/com/atlassian/jira/user/ApplicationUser.html#isActive-->

comments: author: Patrick Vanhoof
body: Hi [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125) ,

Thanks.

But you are referring to the Jira docs, I am trying to list Confluence users.

isActive does not seem to exist for the class I use:

*\[Static type checking\] - Cannot find matching method com.atlassian.confluence.user.ConfluenceUser#isActive().*

Regards,

Patrick


author: Mohamed Benziane
body: Hi [@Patrick Vanhoof](/t5/user/viewprofilepage/user-id/1131759)

Sorry, i miss the confluence tag. Can you try this :

<https://docs.atlassian.com/ConfluenceServer/javadoc/7.10.1/bucket/user/UserAccessor.html#isDeactivated-java.lang.String->


Tags: adaptavist

confluence-server

scriptrunner

server
Technology Radar plugin
Asked by Sangmesh:

Hello,

I used TechRadar plugin to keep track of new technologies in my own way. Unfortunately,

plugin is unsupported.

[https://marketplace.atlassian.com/apps/1214608/techradar?tab=overview\&hosting=server](https://marketplace.atlassian.com/apps/1214608/techradar?tab=overview&hosting=server)

Is there any alternative way I can show the same charts with data in my confluence with

help of any plugin or directly with the help of Macros.

Thanks,

Sangmesh


Answers:
author: Timo Rapp
body: Hi [@Sangmesh](/t5/user/viewprofilepage/user-id/4130987)   
I'm looking for a similar tool. That would be a great thing for me!  
However, I would need it for Confluence Cloud.

[@Srinatha T](/t5/user/viewprofilepage/user-id/4686256)

I don't think that the Team Radar could match our needs. I guess we're rather talking about something similar to what ThoughtWorks does: <https://www.thoughtworks.com/radar>

Best,

Timo

comments: author: Fasemu Kumal
body: Great! Thanks!


author: Srinatha T
body: Hi [@Sangmesh](/t5/user/viewprofilepage/user-id/4130987) ,

Which confluence version are you using ?

A quick search on the market placed , I found the below one. Check if this app fits the bill.

[Team Radar](https://marketplace.atlassian.com/apps/1220700/team-radar-for-confluence?hosting=server&tab=overview)

I hope the above information helps. Have a good day.!

Thanks,

Srinath


Tags: confluence-server

server
What is the recommended enterprise level storage size for Confluence Server and its DB server?
Asked by asd asd:

Considering that it has to be enterprise level, what is the suggested or recommended storage size for Confluence Server and its DB Server which will be ample over the duration of 8 years?


Answers:
author: Rilwan Ahmed
body: Hi [@asd asd](/t5/user/viewprofilepage/user-id/4629901) ,

The storage sizes depend on the number of pages/spaces and mainly the attachments.  

All page content is stored in the database, while attachments are stored in the file system. The more attachments you have, the more disk space you will require.

<br />

Please refer to **Server load and scalability** and **Hard disk requirements** section for some of the comparisions [here](https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html)


Tags: confluence-server

server
I can not search content in excel sheet xls or xlsx. I can search content in pdf and doc file
Asked by Nhung Nguyen:

I can not search content in excel sheet xls or xlsx. I can search content in pdf and doc file. I am using Confluence version 7.10


Answers:
author: Robby Holtmann_IntraFind Software AG_
body: [@Nhung Nguyen](/t5/user/viewprofilepage/user-id/4283068),

if you want to have more comfort in the search, you might also be interested in our solution [iFinder Confluence Search](https://marketplace.atlassian.com/apps/1220508/ifinder-confluence-search?hosting=server&tab=overview). This enterprise search solution delivers top results based on linguistic analysis and offers many additional features.

It ca search in over 600 different file types - as well in XLS and XLSX. These articles may help you:

* [iFinder Confluence Search](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Enterprise-Search-for-Confluence/ba-p/1584172)
* [iFinder Search Macro](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/iFinder-Search-Macro-for-Confluence/ba-p/1717979)

Cheers

Robby


author: Mirek
body: Hi [@Nhung Nguyen](/t5/user/viewprofilepage/user-id/4283068) ,

Well .. normally when there is a problem with Excel search is related to **xlsx** files.. There is even a ticket for that

<https://jira.atlassian.com/browse/CONFSERVER-59160>

But since you are saying that **xls** also do not work then it is pretty strange..

Did you re-indexed after adding xls file?


Tags: confluence-server

server
How to Test Migrate a small 10 user local server instance to Atlassian Cloud
Asked by Jeawoong Choi:

Hi

Our company has Atlassian Jira/Confluence 10 User licence.  
Our plan is to migrate to test Confluence cloud instance/setup.  
Then, finally, you want to use Confluence's Standard pricing.

Cloud Migration Test Page is to support testing from more than 10 users.  
Is there any way to run the test?


Answers:
author: Shannon S
body: Hi Jeawoong Choi,

Thanks for raising your question on Atlassian Community! According to [Use the Confluence Cloud Migration Assistant to migrate](https://support.atlassian.com/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/) step 2a, you can create a Cloud Free plan:

* [Signup for an Atlassian Free plan](https://www.atlassian.com/software/free#get-started) (max 10 users, free cloud site).

The only problem is that you won't be eligible for a [Cloud migration trial](https://support.atlassian.com/migration/docs/cloud-migration-trials-for-server-and-data-center-customers/):
> Starter tier (10 users or less) and Community license holders are not eligible at this time. Customers with up to 10 users / 3 agents are encouraged to explore Atlassian's [Free cloud plans](https://www.atlassian.com/software/free) when migrating to cloud.

You can upgrade to the Standard plan after you complete your migration testing.

If you're encountering any issues, please let me know.

Take care,

Shannon \| Atlassian Community Support


Tags: confluence-server

migration-customer-care

server
User able to grant access to confluence even after disabling in admin login
Asked by Krishna Jammalamadaka:

I have disabled access confluence to few users via the Atlassian admin user management page but the users are able to activate it via Jira Project Pages. Once they click on Join Confluence its enabling the access without any approval from admin. Any help is appreciated. ![confluencelogin.JPG](/t5/image/serverpage/image-id/185607iCFB0B44EE7739842/image-size/large?v=v2&px=999 "confluencelogin.JPG")![confluencelogin2.JPG](/t5/image/serverpage/image-id/185608i50111E1526C942F8/image-size/large?v=v2&px=999 "confluencelogin2.JPG")


Answers:
author: Andy Gladstone
body: [@Krishna Jammalamadaka](/t5/user/viewprofilepage/user-id/145574) you should check your settings. You may be auto-approving users that are requesting access from a specific domain which is allowing any user with an email address associated with the domain to request and receive automatic access.

You can navigate to check the settings via:

Settings -\> User Management -\> Access Requests -\> Update Request Settings -\> Site Access

Check each tab for any settings that may need to be updated.

![CaptureAccess.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/185620i7C7B16D58A424910/image-size/large?v=v2&px=999 "CaptureAccess.JPG")

comments: author: Krishna Jammalamadaka
body: Thanks [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) .


Tags: cloud

confluence-cloud
Licensed version for Trello
Asked by Ruma:

Hi i need licensed version for Trello account , Can you please provide me invoice so i can claim it and use this.

Regards,

Ruma


Answers:
author: Ste Wright
body: Hi [@Ruma](/t5/user/viewprofilepage/user-id/4044672)

Are you looking to upgrade from Trello Free to Business Class / Enterprise?

If yes, you can see the pricing for the two options on [the pricing page](https://trello.com/pricing) - and from here access options to make payment for these services.

For more information on the different licenses, see [this page](https://help.trello.com/article/831-trello-business-class-vs-trello-gold)

I'm not sure of the exact payment options for Trello - but if you wanted to pay via invoice or an option that isn't available, you could consider contacting an [Atlassian Partner](https://partnerdirectory.atlassian.com/) to see if they can assist with your payment method.

Ste
Trello card contents storage
Asked by Kumuda:

Hi,

We are using Trello using our organization Atlassian id. However, I would like to know the whether trello card contents that will be added in the board will be stored in

1. Our organization private cloud Or

2. In Trello 's cloud space.


Answers:
author: Ste Wright
body: Hi [@Kumuda](/t5/user/viewprofilepage/user-id/4044561)

As far as I know, the link to your Atlassian ID is to allow for integrated access - so you have one account which can access all your products (Trello included)

Your data remains within the site/product you're using - so Trello, Jira, Confluence, etc.

If your query is in regards to storage limits - you can see more information about those on [this page](https://help.trello.com/article/769-adding-attachments-to-cards)

Ste
Duplicate card error when using butler rule
Asked by FB8673:

Our team is new to Trello. I've set up rules for each member that when [@Member](/t5/user/viewprofilepage/user-id/1521540) is added to a card the card is copied to their own personal board into their "In Try" list.  
Problem, some cards appear to be duplicating ad infinitum (as if in a 'circular rule').

Note - we are using unito to sync our cards - but I want each member to have their own board with the cards (tasks) that they are members on.

Any help with this rule error please - or is there a better rule to achieve the same result?


Answers:
author: Torben_trello
body: Sounds like Unito syncing the cards might be the culprit here, creating an infinite loop of. Can you try disable the sync to see of that stops this loop?

In general, any specific reason that there needs to be an extra board? Users can review all "their cards" that they are members of by opening their My Cards Page at <https://trello.com/your/cards>.

Are you familiar with that page? On that page you can sort all the cards either by board or by due date - probably very similar to the additional board per user.


Tags: butler

card

duplicate
Cover images faded on desktop
Asked by Bess Terril:

How do I keep the covers on my cards from being almost completed faded in the desktop version? They look fine on my mobile devices.![Screen Shot 2020-08-09 at 9.59.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/106092iE28F5115AA76CFFC/image-size/large?v=v2&px=999 "Screen Shot 2020-08-09 at 9.59.56 PM.png")


Answers:
author: Soumyadeep Mandal
body: hI [@Bess Terril](/t5/user/viewprofilepage/user-id/4044553) ,

Welcome to the community!

Basically Trello supports two types of cover images. so change it to another type of cover image.

An if you want to stick with this type of cover then you have to set those images whose height ratio is more than these images

comments: author: Bess Terril
body: Thanks! What do you mean by change the type? Make them jpegs instead?


author: Soumyadeep Mandal
body: Hi [@Bess Terril](/t5/user/viewprofilepage/user-id/4044553) ,

Please read this blog, it will resolve your query!

<https://blog.trello.com/card-covers-and-colors>

Specifically, read **How To Customize Card Covers In Trello** section


Tags: clover
Cards on repeat
Asked by Delsey Daruwalla:

I want to schedule a card to repeat every 2 months or 2 weeks. However once completed I want to be able to move the card to the 'done' section and then archive the card and have the card automatically appear again in the list at the time of it's repeat


Answers:
author: Iain Dooley
body: [@Delsey Daruwalla](/t5/user/viewprofilepage/user-id/4044210) is your requirement that the offset of the next card being created is applied to the time the card is archived? Or is it that the cards recur every 2 weeks/2 months regardless of when the previous card has been completed? Is there any indication on the card of how soon it should recur once completed? Eg. do all 2 week cards have a particular label or card title or something?
dates on boards
Asked by Marcia Simpson:

I am working on my boards and today is August 9; but I noticed week 2 starts on august 5th and the 9th is Thursday. How do I fix this


Answers:
author: Torben_trello
body: I am not quite sure what you are referring to. Would you mind sending in a screenshot of what you see as well as what you would expect via trello.com/contact

comments: author: Marcia Simpson
body: Today is Tuesday August 11; the screenshot shows August 11 to be Saturday. In other words when I open Trello I need the dates on the board to correspond with the current day. Not sure why you cannot see this


Tags: date
Real-time location of team members?
Asked by Travis Jones:

Can I keep track of my crews location in realtime? Location is on in their company phones but is there some way to integrate it into Trello?


Answers:
author: Iain Dooley
body: [@Travis Jones](/t5/user/viewprofilepage/user-id/4044196) you can use location tracking with IFTTT, but it's not like "tell me where everyone is right now", it's more like "tell me when someone leaves or arrives at some location". So you would have to set up geofences that trigger the automation to run, which could be recorded in Trello.


author: Nic Brough -Adaptavist-
body: If you want full accuracy, you would need to install geo-tracking software on their 'phones, and in most countries, obtain explicit written consent to track people.

If you're content with attempts at geo-tracking on the server side, you'll need to find a power-up that can hook into a geo-location service and try to report where the phone is when it connects to Trello.

This is remarkably unreliable and becoming more so as people become more security and privacy conscious - vpns, onion routers and so-on easily break it. (With unreliable, when I first worked for a place that was trying to do it, they were having problems with people in the UK appearing to be in Germany because they were using the wifi on their train. This sort of problem is still endemic, and again, becoming more and more common)

I'm not aware of any power-up that does this either.
Why am I being billed for 3 users when I only have 2 and 1 guest?
Asked by Mandi Dittloff:

I have just been charged for 3 users - wondering why my guest on one board only has been billed for as a full user? I was not made aware of this in any form when adding the guest of any charge. If a guest is truly charged the same, then why on earth bother with the guest option in the first place? I am happy to pay a portion of the user fee, but not a full user charge - that is not right.


Answers:
author: Ste Wright
body: Hi [@Mandi Dittloff](/t5/user/viewprofilepage/user-id/4044149)

For Business Class, a guest is billable if they have access to multiple boards. I know you mentioned they have access to just one board - do you know if a Team Admin could have approved their access to another?

See the [How Billing Works](https://help.trello.com/article/855-how-billing-works-with-trello-business-class) page, under "What constitutes a billable member?"
> Single-Board Guests - If you invite someone from outside your Trello team (this is called a Guest) to your board, they're free on their first board. Once the Guest has been added to a second board, a team admin will need to approve, as they will become a billable [Multi-Board Guest](https://help.trello.com/article/1123-multi-board-guests). However, once that has been completed, any member can add that Guest to subsequent boards.

Also see this page for [Multi-Board Guests](https://help.trello.com/article/1123-multi-board-guests)

If this user is a single-board guest as far as you're aware, I would suggest contacting [Trello Support](https://trello.com/en-AU/contact#/) for assistance :)

Ste

comments: author: Mandi Dittloff
body: Ah ok, it would be more helpful if approving came with the charge amount at the time. Thank you for letting me know.


author: Mandy Brooks
body: I was wondering if someone may be able to help me understand. Trello is advertised as $60 a year for standard, but when I go to check out, they want to charge me $180 for 3 licenses. There is no customer support, and I only want one license. If anyone has a suggestion of how I can fix this. Thanks so much!


author: Ste Wright
body: Hi [@Mandy Brooks](/t5/user/viewprofilepage/user-id/5423815)

How many users are listed for the relevant workspace?

Ste
My cards don?t save
Asked by Andy Hubbard:

When I go to Add Card, the wheel spins but the card flys to the left and isn't saved. Can anyone help?


Answers:
author: Iain Dooley
body: [@Andy Hubbard](/t5/user/viewprofilepage/user-id/4044108) what device/platform is this occurring on?


author: Soumyadeep Mandal
body: Hi [@Andy Hubbard](/t5/user/viewprofilepage/user-id/4044108) ,

Welcome to the community!

1. Check your internet connection

2. If using browser: clear browsing cache \& data. After that re-login.

3. If using an app in any device: clear browsing cache \& data. After that re-login.

By performing the above steps your problem will be solved!
Butler rule not working
Asked by Kenda:

Hi,

I have a butler rule set up to copy cards when posted to 'new video' board but it only works some of the time even though I asked it to copy to all of my boards.

Kenda

![Capture.PNG](/t5/image/serverpage/image-id/106078i430307A27B68D0D9/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Vongsawat
body: (quick note: you mean Lists not Boards in this case. Lists are columns, Boards are a completely different page etc)  

Is it failing to trigger at all? or is it failing halfway through? You can click on the lightbulb icon on top of the rule to see when it triggers and if any errors showed up to help you figure that out. Are the times it is failing due to someone else adding the card?  

If someone else is adding, the solution is just to remove the "by me" bit at the start.  

If its failing halfway through, and I'm wildly guessing here.. but Copy shifts the focus of Butler to the copied card, so perhaps its sometimes trying to copy a card before the source card has finished appearing???  

In which case, I may have a different workaround. First make a card with a Checklist "ListOfLists" with the name of all the lists you want the card copied to. Then make note of the url of this card by clicking Share.  

Then make a rule: When a card is added to list "New video" by me, Find a card with the url "trello.com/c/that-url-you-noted-down", For each checklist item in checklist "ListOfLists", Find a card with the url "{triggercardlink}", Copy the card to the top of list "{checklistitemname}"  

This way, its copying the base card directly every time. It does however double the operations per run, which may or may not matter for your quota.  

Or maybe its something else entirely, the command logs (lightbulb) may mention it in that case..