youngmon/atlassian-qna huggingface dataset:
What JIRA Product is best for our use?
Asked by Naomi Casebolt:

Hello, I need some help. I have started as a Project Manager at a small company and I am trying to find what JIRA product is best for our company's use. I need to use JIRA for company wide larger projects in an AGILE environment with Sprints where I can break a project down into EPICS/Stories/ Sub-tasks etc.

We have another group that is using JIRA for ticket tracking and some general task TO DO lists.

Yet another group using Monday.com for dept. task TO DO lists for general tasks that repeat with each small project they work on. In other words, they sort of copy and repeat the same tasks for each graphic project they work on.

We are looking for a JIRA product that would work for us or at least a set up so we can all be on the same instance of JIRA and switch back and forth between the JIRA products. Is that possible?

Thanks.


Answers:
author: Fernando Eug?nio da Silva
body: [@Naomi Casebolt](/t5/user/viewprofilepage/user-id/5128138)

For your case the Jira Software Product will be enough: <https://www.atlassian.com/software/jira>

Jira Software offers a good project management mix with Epics, Stories and Sub-tasks. In addition, you can create Scrum and Kanban boards configured with filters for you to act on what really matters.

These boards bring some metrics AGILE ready as the work is done, such as: burndown, burnup, sprint report, etc.

Take a look at the documentation and see more features that you can use with jira software.

Kind regards,

Fernando \| OAT Solutions

comments: author: Naomi Casebolt
body: Thank you Fernando. That is what I have been using now on a trial basis and it seems to be working OK, I was wondering if there was something better, but it sounds like I am on the right track.

Naomi


author: Beau Fruits
body: "A" product is a tricky answer. We do similar, In the project space, we use the following:

* For engineering sprints, stories, etc, we use **Jira Software.**(this is the module most closely aligned to your question).
* For task tracking/project planning, we use **Jira Work Management** - it's very close in functionality to monday.com - but bears the benefit of improved integration with other jira modules
* For documentation, status, etc, we use **Confluence**
* And finally, for pipeline and funding planning, we use **Jira Product Discovery**

Note you may have other teams using other jira tools already, too. For example, it sounds like you may be using Service Desk. Your dev or tech ops teams might be using Bitbucket, OpsGenie, etc.

Thinking about how to integrate the tools for your company will really help guide you to the best selection(s).

comments: author: Rohan Swami
body: [@Naomi Casebolt](/t5/user/viewprofilepage/user-id/5128138) I think Beau's suggestion is the best option for the setup you're describing.


author: James Traxler
body: Agreed. We use the same, except Jira Work Management (we don't need that).


author: Naomi Casebolt
body: We have another team that will use Jira Work Management and it will work well for them, so this is a perfect set up.
Insights labels - questions
Asked by Jeny Stoeva:

Hi!

I have some questions related to the insights labels:

* We have some strange entries in Chinese in our project which didn't come from us and I was wondering how those were created and if they can be removed. ![Screenshot 2023-01-20 at 13.01.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/235541iDFCA173737606011/image-size/large?v=v2&px=999 "Screenshot 2023-01-20 at 13.01.55.png")
* Will the insights labels be searchable at one point? Currently they are not.
* Will they work like the regular label field where a label won't be appearing in the list if it is not used in any issues? The insights labels get created and remain in the list even if they are not used.


Answers:
author: Hermance NDounga
body: Hi Jenya,

Currently, the "insights labels" field works the same way as the "label" field.

You can delete a label, by clicking the cross next to it. If you delete it in all insights it was used in, then it will automatically disappear from the list. If you delete the insight directly, all the label associated to them will also disappear from the list automatically if they aren't used somewhere else.

I recorded a loom to show you how it works, can you please go through your ideas, and make sure these labels aren't used anywhere (also check the "Archived view", the labels associated to archived issues would also show up !)

<https://www.loom.com/share/986d582897364e209f9bfd4a11f0a9d3>

If it's not then I suggest you [create a support ticket](https://support.atlassian.com/contact/#/) so one of our engineers is looking at it directly from your instance.

Cheers,

Hermance

comments: author: Jeny Stoeva
body: Thanks [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) , I will do that.
Timeline view feedback
Asked by Seth Mason:

I have an idea that has a start date of Jan 30 and End Date of Apr 28. My timeline view is set up to display quarterly (Jan-Mar 23 - Oct-Dec 23.

The cards that are displayed on the timeline view end at the June quarter boundary. If I change the timeline to be Monthly, the card is the correct length but to see the end of the card requires scrolling horizontally completely off the right side of the screen.

Two Requests:

1. Have the card display the correct end date in quarterly view.
2. Have a more compact horizontal display so I don't need to scroll horizontally to see more than a few months.


Answers:
author: Ryan Cush
body: Adding timeline feedback on this post...

1) The way I'd like to use the Timeline view is to ++automatically++ populate the view based on one date, using the new flexible date field (date/month/quarter). So, each Idea has a "Target Launch Date", which could be a specific date (for near-term deliverables), a month, or a quarter (for longer-term planning). As far as I can see now, you have to select a Start/End date fields or have to manually drag cards onto the view.

2) +1 for being able to use offset fiscal quarters, as many companies do.


author: Hermance NDounga
body: Hi Seth,

Thank you for your feedback! The timeline view is fairly new, so we are still making improvements to it ??
How to customise weight for field options
Asked by Sako Shimohira:

Hi!  

I'm currently trying to set up weight per option for a field. Like the image below.   
The weight option is only 1-5. Instead, I'd like to use Fibonacci numbers.   
![Screenshot 2023-01-19 at 17.23.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/235376iF7F0579330DBF117/image-dimensions/273x294?v=v2 "Screenshot 2023-01-19 at 17.23.21.png")  
Does anyone know how to do it? I'm trying to find a way, but it seems it's not possible yet. If there's anyone who knows how to do it or knows a workaround, would be nice to hear!

Thank you!  

<br />


Answers:
author: Tanguy Crusson
body: Hi [@Sako Shimohira](/t5/user/viewprofilepage/user-id/5125710) , it's not possible yet but we're currently adding an option to let you write any number you want there (instead of the 1-5 scale)

comments: author: clinton.mancer
body: It would be good to be able to weight as you can in Excel so that you can build a score after working through all of the Fields to come up with an end sum.


author: Sako Shimohira
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Great! Thank you for letting me know!
Duplicate entries in Linked Issues menu
Asked by Seth Mason:

In Project Discovery, in an idea, if I select "Linked Issues" I see two of each:

\`has to be finished together with\`

\`has to be started together with\`

\`relates to\`


Answers:
author: Hermance NDounga
body: Hi Seth,

I've looked in my test project, and I also see two "relates to" - is it what you were referring to? I've added to our backlog as a bug. However, I am not able to find "has to be finished with" or "has to be started with" in the list.

![Screenshot 2023-01-20 at 19.01.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/235618i16A51DE5BCC5C7C7/image-dimensions/278x290?v=v2 "Screenshot 2023-01-20 at 19.01.24.png")

comments: author: Seth Mason
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) I see this, which I collected while writing this response. To get this menu, I just click the "link" icon and click on the down arrow in the box to get the popdown menu. I don't type anything.

![2023-01-20_10-12-27.png](https://community.atlassian.com/t5/image/serverpage/image-id/235622i633566716656C647/image-dimensions/150x247?v=v2 "2023-01-20_10-12-27.png")


author: Hermance NDounga
body: Thanks for the screenshot, I'm able to pinpoint where they come from ?? Thanks again for raising the bug


author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , I think the issue here is that an issue link type always has 2 sides (e.g. "implements" vs "is implemented by"), so I'm guessing that for these 2 link types the 2 sides probably have the same name. Maybe the rest of Jira manages this differently and hides duplicates when that's the case? I need to check

comments: author: Seth Mason
body: That's what I figured. Probably a typo error.
Getting error on incoming call routing with correct Twilio Credentials and Number
Asked by ankit.pandey:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227845iBBADA67932BF0E25/image-size/large?v=v2&px=999 "image.png")  

I am getting the above error prompt when trying to integrate Twilio based incoming call routing with OpsGenie.  

The Twilio credentials and phone number are correct and verified.  

Can someone suggest what am I doing wrong ?  

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227856iE22D874B919DCFEF/image-size/large?v=v2&px=999 "image.png")  


Answers:
author: Howard Nedd
body: Hi [@ankit_pandey](/t5/user/viewprofilepage/user-id/5089286) ,

I had the same issue.

Prior to taking steps provided by Wei make sure to check your API keys in Twilio. I created it all but then forgot to click on the save button below. This way your create API key and SID info will not be generated. So the data that you copy and paste will be none existing for Twilio and thus Opsgenie.  

Go to your API keys and see if the API key actually exists. If this is not the case create a new one and make sure to click on safe.

Let me know if that works.  

Regards,  
Howard


author: Wei Wung
body: Hi [@ankit_pandey](/t5/user/viewprofilepage/user-id/5089286)

How are you doing? Thank you for reaching out!

Per our [Incoming Call integration document](https://support.atlassian.com/opsgenie/docs/integrate-incoming-call-routing/#Use-a-custom-phone-number-from-Twilio), your custom Twilio number must first be purchased from Twilio's US Region 1 and the API keys created in the same US Region 1. Please check if that is the case for your setup.

To check the number, go to your Twilio Console \> Develop tab \> # Phone Numbers \> Manage \> Active numbers \> click into your number \> scroll down to Voice \& Fax to see its Routing region.

To check the Region for your API key, in your Twilio account, go to Account \> API key \& tokens \> click on the API key used in the incoming call configuration and you will be able to see its Region.

Hope the above helps.

comments: author: Pamela Barone
body: What a joke. There's nothing about this in the integration setup so I just wasted two hours and $20 setting it up in Twilio only to find out it won't work outside of the US!

Sure would be helpful to include this on the setup page.
Heartbeat e-mail rejected
Asked by Jonathan Hewlett:

HI all,

We send a regular e-mail heartbeat to OpsGenie from one of our mailservers, have been for years, no issues.

Last night we got the following in our logs:

*** ** * ** ***

Nov 25 10:00:02 mail.uk.xxx.net postfix/smtp\[10940\]: 4A04FF41C7: host mail3.opsgenie.net\[52.26.150.53\] refused to talk to me: 421 Too many connections, try again later

*** ** * ** ***

Am I right in assuming that the OpsGenie server was overloaded? I can't see any reason we would have been spamming the address.

Thanks!


Answers:
author: Arumugam M
body: Hi [@Jonathan Hewlett](/t5/user/viewprofilepage/user-id/5087747)

This is Arumugam from Atlassian Support and I'm here to help!

Understand that you received an error on your mail server related to an email sent to Opsgenie's heartbeats address.

While looking at the error message it seems that you are sending multiple emails or trying to make too many connections in a short time.

Please be aware that Opsgenie applies rate limiting to the API and integration requests. It could be possible that you are exceeding the limit for your email integration.

You should be able to find your current limit by going to **Analytics -\> API Usage Reports -\> API Rate Limits**

You may learn more about rate limit in the link [here](https://docs.opsgenie.com/docs/api-rate-limiting).

I hope this helps!

Thanks,

Arumugam
how much it cost adding Armenian phone number for voice notification?
Asked by Zori Sargsyan:

Hello,

I have subscribed with Free plan and see Armenian number voice notification option is not available for my plan.

I am curious how much it cost Armenian phone number option for voice notification?


Answers:
author: Nick H
body: Hi [@Zori Sargsyan](/t5/user/viewprofilepage/user-id/5087624) ,

Voice notification are not included with the Free plan. They are only included with paid subscriptions, and you can view pricing on each here: <https://www.atlassian.com/software/opsgenie/pricing>
Get SLA value with Java API
Asked by Olena Havrylenko:

Hi!

I'd interesting in is it a way to get SLA value with Java API in the same format as it shows on SD (included svg icons).

I've inspected the SlaInformationService and find out that we can get general information, but:

1. remaining time not always gives correct value

2. duration formatter for human-readable format returns value in hours (so, -2d 5h in Jira will be -53h from duration formatter)

3. We have not all information about SLA status. We have only "paused" or "breached", but nothing about succeed or initial status.

Also SlaInformationService doesn't give us information about settings for SLA view (human-readable or hours:minutes)

So, the question is: Is it any way to just get value from SLA field the same as it shows in Jira SD?

Thanks,

Olena


Answers:
author: Rafael Meira
body: Hi, Olena!

Thank you for your questions.

The following are the docs for Java API for Jira: <https://developer.atlassian.com/server/jira/platform/java-apis/>   

We also have the following guide which will guide you to create a sample add-on: <https://developer.atlassian.com/server/framework/atlassian-sdk/create-a-helloworld-plugin-project/>  

I am still looking for your question specifically on value from SLA field.

Kindly note that development-related queries fall beyond the support of this channel. Therefore for these queries, we would direct you to the developer's community at [https://community.developer.atlassian.com](https://community.developer.atlassian.com/).

<br />

Best,  
Rafa


Tags: data-center

jira-service-desk

server

sla
How to check who delete integration? Do we have audit viewer?
Asked by Jugal_Shroff:

Need help how i get to know who made changes in Teams integraion either deleted it or modify it.

Do we have Audit viewer for Opsgenie.


Answers:
author: Nick H
body: Hi [@Jugal_Shroff](/t5/user/viewprofilepage/user-id/5002746) ,

If the integration was updated or deleted within the last 13 days, you can review the Logs tab. Only certain roles such as account Admins and Owners have permission to this tab, so if you do not see then your role is restricted.

You could use a [query](https://support.atlassian.com/opsgenie/docs/search-logs/) such as these below which search for the integration by name, ID, in general, etc.:

```
"integration" AND "updated"

"<<integration_ID>>" AND "updated"

"<<integration_name>>" AND "updated"

"integration" AND "deleted"
```

![logs1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/228176i8BAB6C7DB83ED9FA/image-size/large?v=v2&px=999 "logs1.jpg")
OpsGenie integration with Jira Service Desk
Asked by Dan Allenby:

Good Morning,

Is there any possible way to raise tickets from OpsGenie directly into our Jira Service Desk project?

Ideally i would like to have an alarm in OpsGenie and if needed, we can submit a ticket through OpsGenie to our Service desk. Not sure if this is possible however. Any help appreciated!


Answers:
author: Jacques
body: Hello Dan,

There are 2 articles that describe this behaviour for you (scroll through the page):

* JSM data center: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/>
* JSM cloud: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/>
Opsgenie-EventBridge integration: weird "time" values
Asked by Safwan Kamarrudin:

Hi there,

I have an Opsgenie-Eventbridge integration running and am successfully getting alert data flowing through to AWS. The issue I'm having is for some types of alerts (e.g. Close and Acknowledge), the value of the "time" field isn't in the expected format, so instead of "2022-11-15T20:48:34Z" I'm getting "+52876356-09-26T19:13:19Z".

This is the raw value I'm getting from Opsgenie by the way, and there's no transformation happening. Because of that, I'm inclined to believe it's a bug in the integration, but I'm happy to be proven wrong.

Has anyone seen this before?


Answers:
author: Arumugam M
body: Hey [@Safwan Kamarrudin](/t5/user/viewprofilepage/user-id/5086622)

This is Arumugam from Atlassian Support and I'm here to help!

Understand that the value for the time you are receiving from Opsgenie is not in the format that you would expect.

Could you please submit a ticket to our Opsgenie support team by going to the link below and they will investigate this further:

<https://support.atlassian.com/opsgenie/>

We appreciate your understanding.

Thanks,

Arumugam
Delaying incident creation
Asked by Nicki:

We are trying to use OpsGenie to manage alerts in our command centre, but I'm having issues with the automatic incident creation.

Ideal solution:

* alert comes in
* more alerts for the same issue arrive, and causes the count to increase
* no notification takes place unless the de-duplication threshold is passed
* If the threshold is not passed and no new alerts within the auto-close time, the alert is closed without notification and without incident being created.
* if the de-dup threshold is passed, notification and incident rules are fired causing teams to be notified and incident to be created.

This will enable the team to manage incidents and not get overwhelmed by alerts, and ensure consistent incident creation. It will also avoid unnecessary incident creation for an alert that closes before notification takes place.

I found an open issue for this, please go and upvote it: <https://jira.atlassian.com/browse/OPSGENIE-1059>


Answers:
author: Rafael Meira
body: Hey Nicki, thank you for all your explanation and also to put yourself already for the Feature Request.  

Unfortunately, we don't have these features adjusted as you currently want, which is why we the feature request was indeed opened.  

Once we have more information/updates you will receive a notification as you are already in this Feature request.  

<https://jira.atlassian.com/browse/OPSGENIE-1059>  

Best of luck,  
Rafa

comments: author: Nicki
body: Thank you.


Tags: incident

rule
login problems
Asked by Julian determeyer:

Hello,

i need help. suddenly i was logout @ opsgenie. i try to login but the messsage bad credentials is comming after login. i tried to get a new password create mail. But no mail is comming to my account.

best

Julian


Answers:
author: Nick H
body: Hi [@Julian determeyer](/t5/user/viewprofilepage/user-id/5085542) ,

I've removed your email from the last response for visibility reasons. But I could not find it tied to any Opsgenie.

Please open a support ticket with Opsgenie support, and we'll be able to assist: <https://support.atlassian.com/opsgenie/>
Policy to restrict various actions to owner team only
Asked by Chinmaya Patanaik:

I've a situation where we're sending a common alert to multiple teams. And I would like to restrict various actions to the owner team only.

Ex:

Alert: website-down

Owner team: team_sre

Alerts being sent to: team_sre, team_engineering, team_support

What happens when this alert is sent out: Any person belonging to one of the above teams can ack and close the alert.

Is it possible to create policy such that even though the alert is sent to multiple teams, it can only be ack'ed and closed by team_sre, who are the owners.


Answers:
author: Rafael Meira
body: Hey Chinmaya!  

Thank you for your question.  

Have you tried to add a responder to an alert? You can have the owners as the responder - I will send the documentation here below and another document about escalating scenarios.  

<https://support.atlassian.com/opsgenie/docs/add-a-responder-to-an-alert/>

<https://support.atlassian.com/opsgenie/docs/escalate-an-alert/>  

Best,  
Rafa


Tags: alert

api
why are my login
Asked by Julian determeyer:

Hello,

i need help. suddenly i was logout @ opsgenie. i try to login but the messsage bad credentials is comming after login. i tried to get a new password create mail. But no mail is comming to my account. Please help.

best

Julian


Answers:
author: Nick H
body: Hi [@Julian determeyer](/t5/user/viewprofilepage/user-id/5085542) ,

I removed your email from your previous response for visibility reasons. I did not find it tied to any Opsgenie accounts though.

Please open a support ticket with Opsgenie support here: <https://support.atlassian.com/opsgenie/> and we'll be able to assist.

comments: author: Jennifer Gilligan
body: I am unfortunately having the same issue. I did send in a support ticket. Thanks


Tags: password
Opsgenie - Annual - Standard fo 9 users
Asked by Agnieszka Basza:

Hello,

Using my Atlassian account I want to quote the Opsgenie Sandard for 9 users for Portugal Capgemini Entity.

I can not see this product on the list, can you please advice?

Regards,

Agnieszka.


Answers:
author: Muhammad Zeeshan
body: Hey Agnieszka,

Please reach out to us via our Customer Support portal: <https://support.atlassian.com/contact/#/> so we can check your account details and assist you accordingly.

Best regards,