youngmon/atlassian-qna huggingface dataset:
how we can calculate the BA performance
Asked by Durga Solse:

we maintain sprint for BA Team , currently the Sprint is for 30 day , currently the user story taken a more time to mark a staus as completed , so we are unable to calculate the BA Team Performancr , we uses the third party software to maintain the Performance


Answers:
author: Jack Brickey
body: Hi [@Durga Solse](/t5/user/viewprofilepage/user-id/5190475) , measuring "performance " is a tricky thing. First you need to define what "performance " means to you and your team. In Jira scrum the tool I use is the Velocity report accompanied by the retrospectives. Over many sprints the Velocity report will begin to illustrate the # of story points the team is capable of accomplishing in a sprint. Moreover the team will become better at estimation of stories. If the report shows a considerable variation of the norm the the Retrospective can help with understanding why.


Tags: cloud

jira-cloud
Widget translation to spanish
Asked by Salvador Asensio Martinez:

I set the language to spanish but the widget appears in english on my webpage, what should I do? Thanks!


Answers:
author: Marc - Devoteam
body: Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808)

Welcome to the community.

This is currently not possible, but there is a feature request raised.

You can vote for this issue, and will have to see if this will be implemented.

[JSDCLOUD-5636](https://jira.atlassian.com/browse/JSDCLOUD-5636)


Tags: cloud

jira-cloud
Sort the status in dashboard gadget by workflow order
Asked by Gal Fatal:

Hi,

I build dashboard that presents for example status vs assignee.

I would like the status to be sorted by the order of the flow in my workflow.

to set this order I put property in the workflow transitions (opsbar-sequence) with numbers.

In the dashboard, for example in Two Dimensional Filter gadget, I cannot control the status sort I would like to have the order as it appear in my workflow

This is for example wrong order.

![statuses.png](/t5/image/serverpage/image-id/340465i804AABA9B55EFD7D/image-size/large?v=v2&px=999 "statuses.png")

The sort option gadget setting gives only two options that do not resolve my case.

I wonder if any solution for this issue, I heard this from few companies.

![image.png](/t5/image/serverpage/image-id/340466iA34FCBE3EA6BA414/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Marc - Devoteam
body: Hi [@Gal Fatal](/t5/user/viewprofilepage/user-id/2014272)

This is not possible with ootb dashboard gadgets.

You would nee to look into marketplace apps, like Custom Charts.


Tags: cloud

jira-cloud
Investigation users group permission/usage Jira Cloud
Asked by Kamil Kubacki:

Hi, I can't find any place where can i show all project, permission where a group with user is usage. I found url documentation about SQL question but only for data center version, below:

<https://confluence.atlassian.com/jirakb/how-to-identify-group-usage-in-jira-441221524.html>

Is any option to find all information about user group (in admin center -\> directory -\> groups is only who is a member)? For example i would like to know where the group is added like a "people" with any role.


Answers:
author: Marc - Devoteam
body: Hi [@Kamil Kubacki](/t5/user/viewprofilepage/user-id/5195162)

Non in Cloud there is no such option as there are no API endpoints and DB access is not available.


Tags: cloud

jira-cloud

jira-software
Duplicate creation of issues in Jira version 9.15.2.
Asked by Shashank Aman:

Hi community, we are having issue for duplicate creation of issues in Jira version 9.15.2. Can you please help us in this. Thanks in advance.


Answers:
author: Anandhi Arumugam
body: Hi [@Shashank Aman](/t5/user/viewprofilepage/user-id/5135380) Is this one issue and one time occurrence or happens for a few days. Usually this could be due to a temporary glitch on your DC. The duplicate issues cannot be closed, but can be just abandoned or deleted. Hope this helps.


Tags: cloud

jira-cloud
Can you prevent specific projects being included in batch notifications?
Asked by cokefour:

I'd like to reduce the number of emails users get from Jira by changing it to 1 hour instead of 10 minutes. We don't want it to affect JSM though. Is is possible to do that?


Answers:
author: Ravina
body: [@cokefour](/t5/user/viewprofilepage/user-id/4022751) No, currently it's not possible


Tags: data-center

email

jira-data-center

notifications
Customize Jira Cloud App
Asked by Yavnica Saini:

Hi Community,

We use the JIRA Cloud App within Teams in my organization to query about any JIRA issues. As of now we see limited information on the card. Can we customize what is visible in query response?

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Yavnica Saini](/t5/user/viewprofilepage/user-id/5562683)

Welcome to the community.

App are made by developers, you are not able to adapt these.

Reach out to the app vendor via their support and request if this can be a feature.


Tags: cloud

integration

jira-cloud

ms-teams
the issue keys increase sequentially
Asked by ????:

We have encountered an issue with the sequence of our JIRA issue keys. Typically, the issue keys increase sequentially, but we observed an unexpected jump in the sequence.

Here is the detailed description of the problem:

When creating issues in JIRA, the issue keys normally increase sequentially. However, after creating the issue with the key "ISSUE-44," the next issue created had the key "ISSUE-55." There was a gap of several days between these two issues. This gap is not related to the issue, but I wanted to mention it. Regardless of the gap, whenever an issue was created, other developers always cloned my issues.

We are curious if this cloning behavior could be causing the issue key sequence to skip, or if there might be another reason.

Could you please provide insight into why this issue might be occurring? Additionally, we would appreciate any guidance on how to prevent such sequence skips in the future.


Answers:
author: John Funk
body: Hi [@????](/t5/user/viewprofilepage/user-id/5562748) - Welcome to the Atlassian Community!

Yes, there is a good chance that the cloning created several unwanted issues and then someone deleted those issues in between 44 and 55.


Tags: data-center

datacenter

jira-data-center
Automation Issue type changed after migration Cloud to Cloud
Asked by Edgar Pusklevic:

Situation:  
you have automation in Cloud , exporting it.. importing to another Cloud instance and one of the rule is different ( Issue type equals )   


Answers:
author: John Funk
body: Hi Edgar,

That's because the issue types might have a different key/id associated with them. Actually, they will most likely be different between the two instances. Automation looks at the ID of the issue type, not the name. So after an export of one system and then an import into another system, you will likely need to do some clean up.


author: Edgar Pusklevic
body: ![Screenshot 2024-08-07 at 11.34.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/340448i7A0D99541820F8E3/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 11.34.08.png")![Screenshot 2024-08-07 at 11.35.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/340449iB5F5FE66E2FD6965/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 11.35.06.png")


Tags: cloud

jira-cloud
Velocity chart for Financial Year
Asked by Javed Ahmad:

Hi,

As a project masters we have KPI's to increase the Velocity year one year as team matures on using zira.

Is it possible I can get the velocity chart for the full Fy 23-24 for some of my older sprints?

Is there any other reports that can give me capacity vs delivered metric for the full financial year as per board or sprint?

Regards,

Javed A.


Answers:
author: Danut M _StonikByte_
body: Hi [@Javed Ahmad](/t5/user/viewprofilepage/user-id/5562710),

Unfortunately, this is not possible with the Jira's reports, which displays up to 7 sprints.

A solution would be to look for an app on Atlassian Marketplace that offers this functionality.

If you consider the idea of installing an app, be aware that our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a **Team Velocity gadget** that allows you to select a time-range and does not have a limitation for the number of sprints displayed.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340975iC2EA35F5411DC7EA/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340976iA7B2D609775AFF9B/image-size/large?v=v2&px=999 "image.png")

You can also use the **Kanban Velocity gadget** offers by the same app, which does not use sprints but time intervals.

Also, the **Pivot Table \& Pivot Chart** gadget offered by the same app might work for you. This gadget is very flexible and allows you to calculate in almost any way you want.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340978iB8BABE21C72B33C0/image-size/large?v=v2&px=999 "image.png")

Danut.


author: Bill Sheboy
body: Hi [@Javed Ahmad](/t5/user/viewprofilepage/user-id/5562710) -- Welcome to the Atlassian Community!

No, there is no built-in reporting to extend to that time range. As workarounds you could either export the Jira issue data and build reporting in another tool (e.g., a spreadsheet) or investigate the Atlassian Marketplace for alternative reporting: <https://marketplace.atlassian.com/>

While doing that, I encourage you to *ask follow-up questions about those measures and learn what problem they are trying to solve*. Please note measuring an "increase the Velocity year on year" may not actually measure what you want to improve, and could have unintended consequences: people may inflate sizing estimates, or unnecessarily split items, or claim work as "done" which is not completed, etc.

Perhaps meet with your teams' scrum masters, agile coaches, and leaders to better understand the measures before trying to calculate them.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Workload Pie chart with Time tracking & not by Time Spent
Asked by Aleena Umair:

Hey everyone,

I am trying to create a Workload Pie chart \& my team is logging their work in 'Time Tracking' the issue feature by Jira.

I want to create this chart with this Time tracking, how can I add 'Time Tracking' in the dropdown option in this chart.

Attached are the pictures for reference.![TIme tracking in drop down options.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340439iD2EB87645AEDEE0E/image-size/large?v=v2&px=999 "TIme tracking in drop down options.PNG")![time tracking Isse Feature.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340440i6F05AE1C740FD1FA/image-size/large?v=v2&px=999 "time tracking Isse Feature.PNG")


Answers:
author: John Funk
body: Hi Aleena,

Time tracking encompasses the entire process of estimating, logging, and managing time, whereas time spent is a specific metric that represents the quantifiable result of that process.

Just like in your example, Issue Linking is not a metric or field that you select the value of - it would be the key of the issue it is linked to.

Therefore, Time Spent is the accurate value to select for your report.


author: Adaeze_Jude_HEROCODERS
body: Hello [@Aleena Umair](/t5/user/viewprofilepage/user-id/5540617)  
You may want to try using Time Tracking Applications from the Marketplace.  
I can recommend our Clockwork Automated Time Tracking \& Timesheets [Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview) as we have a Pie Chart gadget.  
The Pie chart gadget shows the time spent split between a selected breakdown. You can configure it with the time range and breakdown you want to see on the spot.  
View time spent grouped by projects, epics, issue types, and labels.  
Please find below the sample of how the Pie chart gadget looks like:  
![Clockwork Dashboard - Worklog summary.gif](https://community.atlassian.com/t5/image/serverpage/image-id/340482i9844054C8FD9E169/image-size/large?v=v2&px=999 "Clockwork Dashboard - Worklog summary.gif")  
You can also use the Timesheet report to view more details of the Time tracked by users. It allows you to filter and break down the data by many components, including custom fields.  
You can install the App and start using it as the time tracked with native Jira Time Tracking will sync with Clockwork.  
If you have any questions, you can contact us at our [help center.](https://herocoders.atlassian.net/servicedesk/customer/portals)


Tags: cloud

jira-cloud
enable roadmap product and initiatives
Asked by Jean-Michel_Van:

Hi,  

Our company has JIRA premium. How can I enable roadmap product, initiative, and hierarchy function?  


Answers:
author: Svitlana Samotis _Reliex_
body: Hi [@Jean-Michel_Van](/t5/user/viewprofilepage/user-id/5562694)

You can start by navigating to the Jira Settings -\> Products page. There you'll find the Plans section on the left-hand side:

![CleanShot 2024-08-07 at 12.26.46@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/340463i9792424BC4874A75/image-size/large?v=v2&px=999 "CleanShot 2024-08-07 at 12.26.46@2x.png")

Within the Plans section, you can set permissions as well as configure the hierarchy. Specifically, under the Hierarchy configuration tab, you can set up your hierarchy and initiatives.

You can refer to this guide for help: [Configure Custom Hierarchy Levels in Advanced Roadmaps.](https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/)

Regards, Svitlana

comments: author: Jean-Michel_Van
body: Hi Svitlana,  

Thanks but we cannot link a story/task to an Initiative or Theme directly right?  

My objective is to build an OKR (Product Goals) tree and account for all the tasks linked to the top Product Goals.  

How can I do this?  

Best,  
JM


author: Svitlana Samotis _Reliex_
body: Hi Jean-Michel,

You would need to have en epic level between them but other than that you can build and track those relations:

![CleanShot 2024-08-26 at 19.28.54@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/343884iCF60935CC4FB6E8E/image-size/large?v=v2&px=999 "CleanShot 2024-08-26 at 19.28.54@2x.png")

Regards,

Svitlana


author: Jean-Michel_Van
body: 1- So I need an Epic in between.  

2- What about Goal? I cannot link Goal to a Task either so how can I track all activities linked to a Top OKR?   

how do your other customers do it as best practice?  

<br />

<br />

<br />


author: Svitlana Samotis _Reliex_
body: There are add-ons on Atlassian Marketplace specifically for OKR tracking. I would suggest checking out: [OKR Board for Jira by Oboard](https://marketplace.atlassian.com/apps/1219988/okr-board-for-jira-by-oboard?tab=overview&hosting=cloud)

Regards,

Svitlana


Tags: cloud

jira-cloud
How to remove duplicated user.
Asked by Nahuel Logghe:

I have a customer who appears twice in the customer list. One account is linked to their profile, which I can find in the admin page directories. The other account seems to be an unaccepted invite. See the image for reference.

![2024-08-07_09-50-29.png](https://community.atlassian.com/t5/image/serverpage/image-id/340433i96DDEA481AC7317D/image-size/large?v=v2&px=999 "2024-08-07_09-50-29.png")

The customer can supposedly log in from both accounts and create issues separately.

Both profiles have the same email and username, making them identical. This causes confusion because he can't see the tickets from one account in the other. How can I fix this?

I want to keep the account that's in the directory and delete the other one, but I'm not sure how to do it.


Answers:
author: Rilwan Ahmed
body: Hi [@Nahuel Logghe](/t5/user/viewprofilepage/user-id/5433828) ,

Please check if solution in below link works for you. AS per article, this situation usually occurs when the user is invited to the site as a [portal-only customer account](https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913213935.html) and an Atlassian account using the same email address is created afterwards, causing duplicate accounts to exist for the same user

<https://confluence.atlassian.com/jirakb/permission-and-access-issues-due-to-duplicate-accounts-1167739146.html>

comments: author: Nahuel Logghe
body: Thank you very much, that worked!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to integrate jira to ServiceNow using SOAP method ?
Asked by DINESH KUMAR:

Hi Experts   

I want to integrate Jira to ServiceNow using SOAP inbound/outbound method ? Kindly assist me what is prerequisites for do the integration in SOAP method.  

Thanks in advance.


Answers:
author: David Bakkers
body: > I want to integrate Jira to ServiceNow using SOAP

You can't, because the SOAP method and the XML-RPC API was deprecated in Jira more than a decade ago.

Google *'jira cloud SOAP XML'* to learn more.

comments: author: Matt Doar _Adaptavist_
body: Or "service now rest" for some ideas about how to do this.


author: Diana_Architect_ZigiWave
body: [@DINESH KUMAR](/t5/user/viewprofilepage/user-id/5562682) hi! It's already mentioned in the posts above - unfortunately you cannot use the SOAP anymore. If you're leveraging your options, feel fee to check out the[Atlassian Marketplace for alternative solutions (ZigiOps is among those solutions.)](https://marketplace.atlassian.com/apps/1220194/zigiops-jira-servicenow-integration?hosting=cloud&tab=overview) Fully no-code, easy to set up and customize, ZigiOps easily executes the [Jira ServiceNow integration bi-directionally](https://www.zigiwave.com/integrations/jira-integration-with-servicenow?utm_source=atls-jsnow&utm_medium=atls-jsnow&utm_campaign=atls-jsnow&utm_id=atls-jsnow) (+none of your data is stored). The tool comes with a free trial version so you can try it yourself.

Regards, Diana (ZigiOps team)


author: Dhiren Notani_Exalate_
body: Hi [@DINESH KUMAR](/t5/user/viewprofilepage/user-id/5562682) ,

Thanks for posting your question here!

Unfortunately you can't do it with SOAP as it was deprecated in Jira already. Although you can do a REST Based integration using Webhooks.

Alternatively, you can also try a decentralized bi-directional sync solution like Exalate.

It offers you a Groovy based scripting engine for limitless customization and flexibilty.

I am Dhiren, working as a Solutions Engineer with Exalate.

We do offer a 30-day free trial to evaluate the product.

Thanks, Dhiren


Tags: cloud

jira-cloud
I created a JQL but Some issues that are not worked on for today are still appearing
Asked by Fritzie Quizon:

I created a JQL but it seems that there is something wrong. Some issues that are not worked on for today's date are still appearing. This is in Team Board - Timeline.

![Screenshot 2024-08-07 at 3.38.09?PM.png](/t5/image/serverpage/image-id/340427i304186AE4C346C70/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 3.38.09?PM.png")


Answers:
author: Sam Bartolome
body: Hi [@Fritzie Quizon](/t5/user/viewprofilepage/user-id/5529588)

Could you provide the JQL and an explanation of your expectations on what it should display?

comments: author: Fritzie Quizon
body: Here is the JQL  

<br />

It should only display all the work done in today's date. As you can see on the image i provided above, it still shows other dates like July 12,15 and Aug 5.


author: Sam Bartolome
body: I would shorten the query for the update to:

updated \>= 2024-08-07 (instead of u*pdated \>= "2024-08-06" AND updated \<= "2024-08-07"*), so this way you guarantee to get the results form today only.

However, your screenshot shows Start and End date which has not been filtered in your JQL and this is where you can get confused or thinking the JQL is not working as expected. You filter by updated date but not by Start or End dat so so display as they are 3 different fields.

You should think how would you like to filter this part, Start date, Due date or both.

If you are filtering using both dates, you can use the below after the assignee string:

"Start" \>= "2024-08-07" and "End" \>= "2024-08-07"

This will provide issues with a start date and end date for today, both included (note the name of field may be different)


author: Fritzie Quizon
body: I will try this. Thank you!


author: Fritzie Quizon
body: Why is some of the tickets are not showing for this specific person? ![Screenshot 2024-08-08 at 5.47.21?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340713i09CF733B2A09BE66/image-size/large?v=v2&px=999 "Screenshot 2024-08-08 at 5.47.21?PM.png")

Also, I want to ask if there is a way or JQL code to show only the Time Spent for today's date.


author: Sam Bartolome
body: Let's start by parts.

Did you get the JQL amended and it is now showing the expected results? Post the JQL please, if any issues.

Is the "specific person" added on the filter as assignee? What do you mean with your question, should the person see more issues?  
If so, is there any security level applied to the project? You can inspect the permissions for Browsing on the specific non visible issue and the user.

<https://jira.atlassian.com/browse/JRACLOUD-12312>, this may answer your last question.

JQL is designed to return Jira issues based on your search. TimeSpent options is the amount of time added (spent) and not if that time was logged today. Yo may be able to achieve that with an app from the Marketplace


Tags: cloud

jira-cloud
Orgaization / Customer reporting
Asked by Kirsty Craig:

Has anyone found a way of pulling out the list of all Organizations and related Customers from the system?


Answers:
author: Ang?lica Luz
body: Hello [@Kirsty Craig](/t5/user/viewprofilepage/user-id/1908153),

Thank you for reaching out to Atlassian Community!

When it comes to exporting customers, currently, there is no option to export the organizations and customers in the organizations.

There are feature requests suggesting improvements for that:

* [Ability to export organization members per project](https://jira.atlassian.com/browse/JSDCLOUD-8037)
* [Ability to export users and organization per projects](https://jira.atlassian.com/browse/JSDCLOUD-6160)

Please, click on vote and also watch the features above to receive updates from our product teams.

??Kind regards,  
Ang?lica

comments: author: Kirsty Craig
body: Thanks Angelica

Disappointing, as it will mean a full day wasted to log manually for me unfortunately - and that snap shot is only valid at the time it is taken.

I will vote on the improvements that you have attached, thanks.


Tags: cloud