youngmon/atlassian-qna huggingface dataset:
Frustrated with credential while code commit
Asked by Manali Desai:

I had already contacted SourceTree Support Team for this issue. Removed the stored passwords in the KeyChain. It worked fine for some time. I had to reset the BitBucket account password. After resetting the password for BitBucket, when I logged into SourceTree with the new password, then tried to commit new website code, I started getting this issue again. Why does it keep asking me Password if I have signed into my BitBucket Account? This is very annoying and frustrating

-----------------------------------------------------------------------------

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree commit -q -F /var/folders/5d/7r4vxql17q1_d5d3t4zqjl_40000gn/T/SourceTreeTemp.Evdjyy

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree push -v --set-upstream origin refs/heads/master:refs/heads/master

Pushing to \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*

2018-03-22 12:49:46.809 git-credential-sourcetree\[3630:502525\] Error generating password due to missing uuid. Please report this to Atlassian.

2018-03-22 12:49:46.812 git-credential-sourcetree\[3630:502530\] Something went wrong. one or more parameters required to renew token is nil.

remote: Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.

fatal: Authentication failed for '\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*.git/'

Completed with errors, see above


Answers:
author: Manju
body: Please remove the account and add it once. That should resolve the issue you are seeing. This can happen when a old token was not updated or removed when you added the new credentials. We are actively working to get this resolved in an upcoming release.

Apologies for the inconvenience and thanks for your patience.

Thanks,  
Manjunath  
Sourcetree Mac Developer

comments: author: Manali Desai
body: ![Screen Shot 2018-03-23 at 11.10.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17857i81891DD151EB3B5F/image-size/large?v=v2&px=999 "Screen Shot 2018-03-23 at 11.10.43 AM.png")It is so frustrating. It just keeps displaying even when I have removed the account and trying to add. And all the time when I am working, even if I am on some other window, it just pops up


author: Manali Desai
body: And I did remove and add the account before posting the issue..Frustration is not just the popup but the whole signin process. GitHub was so easy
Use an existing account window is blank
Asked by Cheryl:

I have read through the comments for this issue and configured my machine as recommended and I'm still getting a blank screen. I would really like to use this product as it is what our consultant and the other developers in my area are using.

If there is some other way. please help me.

thanks.


Answers:
author: Mikael Sandberg
body: Are you able to get to <https://id.atlassian.com> using Internet Explorer without any issues?

comments: author: Cheryl
body: Yes. I am able to go to the URL and enter my user/password with no issues.
sourcetree and Mercurial-2.9.1-x64 repos
Asked by Arthur Berkowitz:

does sourcetree supports Mercurial-2.9.1-x64?

I'm using Mercurial-2.9.1-x64 with tortoisehg-2.3.1-hg-2.1.1-x64 successfully for several years now for dozen of repos. We just use remote repos on local file server with "local" communication (no http, https or ssh).

Looking into bitbucket recently to go remote and host repos on cloud but could not clone my repo (Mercurial-2.9.1-x64) with sourcetree to bitbucket.

any advice?


Answers:
author: Ana Retamal
body: Hi Arthur! We only support Hg v3+ and v4+ . Can you try updating yours and see if you can clone after that?

Let us know!

Ana


Tags: mercurial

windows
Error setting up datasource
Asked by aval joshi:

Command: perl.exe C:\\Users\\avalj\\AppData\\Local\\SourceTree\\app-2.4.8\\tools\\svn.pl info ssh://joshiavalmanishk@dca.durhamcollege.ca/home/joshiavalmanishk/git/web_technology  
Output:  
Error: System.ComponentModel.Win32Exception: The system cannot find the file specified

Command: hg identify extensions.hgext.hgsubversion=! ssh://joshiavalmanishk@dca.durhamcollege.ca/home/joshiavalmanishk/git/web_technology  
Output: remote: Error reading SSH_ASKPASS output for prompt: joshiavalmanishk@dca.durhamcollege.ca's password:

Error: abort: no suitable response from remote hg!

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false ls-remote ssh://joshiavalmanishk@dca.durhamcollege.ca/home/joshiavalmanishk/git/web_technology  
Output:  
Error: Access denied  
Access denied  
Access denied  
Access denied  
Access denied  
FATAL ERROR: Server sent disconnect message  
type 2 (protocol error):  
"Too many authentication failures"  
fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.


Answers:
author: minnsey
body: Hi   

It looks lik there is a problem getting credentials to use to connect to your remote. It looks like that remote is actually a subversion repo, is that correct?


Tags: windows
Sourcetree 2.4.8 won't open, can't reinstall
Asked by Robert Blackburn:

Trying to open Sourcetree on Windows 10 does nothing (no process in task manager). I tried uninstalling Sourcetree, deleting the Atlassian folder in Appdata, and reinstalling from the latest download, but the installer won't start.

Adding the setting specified [in this question](https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-2-3-1-Windows-will-not-launch/qaq-p/643914) did nothing to fix the problem.

Atlassian staff have posted in a number of support topics around this issue that it was fixed in 2.3.5, but I had this problem with the latest 2.4.8 version...

Anyone have any ideas on how to fix it?


Answers:
author: Ana Retamal
body: Hi Robert! Can you check your logs and tell us if you find any errors? On Windows, the SourceTree log file is located at `C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log`

`Let us know! `

`Ana`

comments: author: Robert Blackburn
body: Hi Ana,

The log file is empty.


Tags: windows
I think I mesed up installing Sourcetree
Asked by Hannah Person:

I got a new computer so I just installed Sourcetree on it. It had a little setup pop-up and I clicked skip because I thought it would only skip that tab of the setup (since I don't remember how I set it up originally; all I have written down is what the path and host root URL are supposed to be) but it skipped the whole setup. Then it said it couldn't find git so I chose install an embedded version that only Sourcetree can use because I didn't really know what it meant but I had to choose something. Then the same for when it couldn't find mercurial.

So now when I go to new/clone repository, it tries to clone the repository from my bitbucket but it gives me this warning "warning: templates not found C:\\Users\\mudno\\AppData\\Local\\Atlassian\\SourceTree\\git_local\\share\\git-core\\templates"

And it's loading like it's in the process of cloning but I don't think it's actually going to finish.

I uninstalled Sourcetree and reinstalled it but it skipped the setup pop-up entirely so I'm still stuck in the same place.

I just want to be able to use Sourcetree to access my repository. How do I fix this?


Answers:
author: Mikael Sandberg
body: Hi Hannah,

Welcome to the Atlassian Community!

If you want to do a clean uninstall of Sourcetree and start over, here are the instructions on [how to wipe your Sourcetree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html). Once that is done, just delete C:\\Users\\\<username\>\\AppData\\Local\\SourceTree and C:\\Users\\\<username\>\\AppData\\Local\\SquirrelTemp and then reinstall Sourcetree.


Tags: administration

install
Dashboard does not update
Asked by Michelle Andrey:

Hi

We use SourceTree every day and it is super. Unfortunately since the new update the dashboard does not update automatically. We have to quit the application for it! It is pretty bad because we do not see on which branch we are working e.g. when we are switching the branch. Would be lovely to have this again - like in the previous version.

Thanks,

Michelle


Answers:
author: Ana Retamal
body: Hi Michelle! Are you still experiencing this issue? We haven't had any other reports like this, could you give us more information to help us troubleshoot this?:

* Which OS and Sourcetree version are you using?
* Does this happen only to you or are there some other users affected?
* Can you send us a screenshot?

Kind regards,

Ana
Internal Diff empty on Windows in version 2.4.8.0
Asked by Max Beckers:

![st.PNG](/t5/image/serverpage/image-id/17598i48534A966336BC73/image-size/large?v=v2&px=999 "st.PNG")

On windows the internal diff tool seems not to work. i already changed file size limit in options, but nothing happened. btw it's a small php file i try to see the internal diff.


Answers:
author: Max Beckers
body: Was a bug with windows difftool.


author: Mike Corsaro
body: Hello! This may be because you're viewing a merge and the diff might be set to "Merge Parent" rather than "First Parent". Could you check and see if switching that changes anything?

![merge_parent.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/17759i296704AB4B28587F/image-dimensions/116x210?v=v2 "merge_parent.PNG")

If that's not the problem, could you open "Tools \> Process Viewer", then click on the file, and inspect the output and see if it's outputting a diff? Look for the "Caller Context" that has the label "GetCommitFileDiffProcess":

![process_output.png](https://community.atlassian.com/t5/image/serverpage/image-id/17760iCBFBC06BF6FDD21F/image-dimensions/518x194?v=v2 "process_output.png")

Thanks!
Cloning - Failure to Check Out
Asked by John Malatino:

Here is the error message I get when trying to Clone one of my repositories. Please help.

git -c filter.lfs.smudge= -c filter.lfs.required=false -c diff.mnemonicprefix=false -c core.quotepath=false clone --branch master https://JohnMalatino@bitbucket.org/labimorepository/google.git C:\\wamp\\www\\Google  
Cloning into 'C:\\wamp\\www\\Google'...  
warning: templates not found C:\\Users\\John\\AppData\\Local\\Atlassian\\SourceTree\\git_local\\share\\git-core\\templates

error: unable to create file PIS-RECERT/custom\>pillStyleforQuestion.css: Invalid argument  
fatal: unable to checkout working tree  
warning: Clone succeeded, but checkout failed.  
You can inspect what was checked out with 'git status'  
and retry the checkout with 'git checkout -f HEAD'


Answers:
author: Ana Retamal
body: Hi John! You're not allowed to use **\>** in Windows for a file name, please refer to [https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx](https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx "https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx")

for more information.

Hope that helps :)

Ana

comments: author: John Malatino
body: Hi Ana,  

Thanks!

Changing that file name did manage to solve this.  

John
How to use sourcetree without keychain
Asked by White Wizzard:

I don't want to use keychain, I want to enter my password in to connect to my repos and perform git operations.   

Every time I try and do anything, source tree trys to connect to keychain, I click deny. I then get a prompt to enter my password \*(with an annoying save to keychain option prechecked), which I enter in my password. I then get the first popup again, trying to access keychain.   

I follow this loop a couple of times, then the operation fails because I can't connect to the repo. As far as I can tell, this is because no password is entered into the git operation.   

How do I get source tree to stop prompting me to use keychain?  

How do I get source tree to use my password I enter in to access my repos?  

<br />


Answers:
author: Manju
body: Please setup ssh on your Mac and server and you won't be asked for a password again. You might also want to convert your current https urls to ssh by right clicking on the repo in the bookmark/repo browser window.

Here are the instructions to setup ssh on bitbucket - <https://confluence.atlassian.com/bitbucket/set-up-an-ssh-key-728138079.html>
How can I get the Bookmarks window?
Asked by yonglu zuo:

![sourcetree_ui.png](/t5/image/serverpage/image-id/17494iF262415155B0CE81/image-size/large?v=v2&px=999 "sourcetree_ui.png")I installed sourcetree 2.4.8.0, and this is the interface I get. From the tutorial here,

<https://confluence.atlassian.com/get-started-with-sourcetree/bookmarks-window-847359137.html>

It says below is the main window that appears when you open SourceTree:

![window_local](/t5/image/serverpage/image-id/17495i54BD6DEF7A0122F1/image-size/large?v=v2&px=999 "window_local")But I never get this. Could anybody tell me how to get this window?


Answers:
author: minnsey
body: Hi  

That image so from the macOS version. As native apps the Windows and macOS versions follow guidelines for their respective platforms and hence the UIs do vary a bit.

comments: author: yonglu zuo
body: But how can I find a tutorial for windows?


author: minnsey
body: I'm afraid at this time we do not have a windows specific tutorial. The majority of the UI elements and functionality are the same between versions, but there some differences as you have found.


Tags: user-interface
can not log in while installation
Asked by ????? ????????:

On my PC via browser I successfully can log in to myatlassian. But when I try to install source tree (SourceTreeSetup-2.4.8.0.exe) it hangs on after password insert.

I cannot log in via Google because of restriction.

I use windows 10. Any ideas?

![loginhangs.png](/t5/image/serverpage/image-id/17490iA57A85E20D01FDB5/image-size/large?v=v2&px=999 "loginhangs.png")


Answers:
author: minnsey
body: Hi  

Sourcetree relies on a WPF component that uses IE to render that window. Please make sure you can login to myatlassian using Internet Explorer. You may find you need to adjust some of the IE settings.

comments: author: ????? ????????
body: To every one, try "Reset your Internet Explorer Settings" in IE internet option advanced tab, also check "Delete personal settings"

this helps:

<https://community.atlassian.com/t5/Sourcetree-questions/Installation-of-SourceTree-cannot-be-completed-because-of/qaq-p/621375>
Calling Assets in Confluence
Asked by Seyyede Reyhane Khakshoori:

Hi!  
We are using Confluence Data Center 8.1. We want to call Assets of Jira in Confluence. For this porpuse, we install "Assets-Confluence macro", but this macro is very slow when going to the "Select attributes" level.

Please help us.


Answers:
author: Teodora V
body: Hi [@Seyyede Reyhane Khakshoori](/t5/user/viewprofilepage/user-id/5150819)

I suggest you reach out to [Atlassian Support](https://support.atlassian.com/) and let them know more about your specific use case so they can assist.


Tags: questions-for-confluence

server
Public-facing pages no longer loading
Asked by Megan Stanage:

Several of the spaces on our site are for public documentation resource help.

We have recently noticed that if you are not logged in, some of the images and even some of the pages will not load, even though these are spaces set to "anonymous user" for access.

This was never a problem before so we are not sure what changed.


Answers:
author: Trudy Claspill
body: Hello [@Megan Stanage](/t5/user/viewprofilepage/user-id/5389224)

Welcome to the Atlassian community.

Do the problematic pages have any page restrictions applied to them or to a page higher up in the page tree?

Do the problematic pages reference content in another space that doesn't have "anonymous" access enabled?


author: Megan Stanage
body: [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - Thank you both for your input! We discovered it is an issue with our SSO with our company accounts. It appears fine for our anonymous users but for some reason is an issue we see if those of us with accounts do not log in. Very strange!


author: Kristian Klima
body: [@Megan Stanage](/t5/user/viewprofilepage/user-id/5389224)

Aside from the permission issue that [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) mentioned, I noticed that sometimes (especially when you copy paste an image to a Confluence page), the image is displayed as a URL entry rather than a bona fide image.

We had quite a few of these when we were migrating some content from Zendesk and other resources. Sometimes, an image would be copied, sometimes, Confluence would display the image loaded from the original URL.

It's hard to tell it's happening - but since you know which images misbehave, you can target them precisely.


Tags: cloud

confluence-cloud
"Change History" macro formatting garbled when exporting to PDF (confluence server)
Asked by Kristin Jones:

When I export my confluence page to PDF, most of the document looks okay. Unfortunately the "Change History" macro formatting is completely messed up. I don't see a way to bypass exporting the Change History. Below is an example of what the macro looks like in the PDF. I can't include my comments because they are NDA, but comments are getting cut off on the right side of the PDF instead of wrapping the text in the table cell. It seems like an issue with the table scaling not being adjusted properly for the width of the PDF page. I could not find a way to manually fix the size of the Change History in the macro settings.

I have tried using the Documentation template and an internal template (portrait style) and both have the same issue. I have also tried exporting to Word. This did not fix the Change History formatting, but it did break all of my other tables' formatting.

![confluence change history macro.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/298454iB60D6D36B0DE24B0/image-size/large?v=v2&px=999 "confluence change history macro.PNG")


Answers:
author: Craig Nodwell
body: Hi [@Kristin Jones](/t5/user/viewprofilepage/user-id/5395116) welcome to the community. Have you modified the pdf export? Or the PDF css ??  
Here's a [page](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html) for your reference


Tags: confluence-server

server
Cannot migrate to free tier cloud???
Asked by jmckeown2:

I've started testing migrations and I'm running into the migration claiming success, but I can't access the migrated space. According to this KB Article:

<br />

<https://confluence.atlassian.com/cloudkb/space-pages-and-content-cannot-be-seen-after-migration-1108487658.html>

I need to Assign Space Permissions which is blocked to the Free tier. So, is there another workaround or is migration not available to tiny (\<10 user) sites like mine?


Answers:
author: Trudy Claspill
body: Hello [@jmckeown2](/t5/user/viewprofilepage/user-id/676198)

Are you able to access the Confluence Cloud product itself?

Did you have access to the space in the self-hosted instance?

What migration method did you use?

Did you migrate the users and groups from your self-hosted instance to the cloud site/product?

comments: author: jmckeown2
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)Thanks for replying..

Yes, I can access Confluence Cloud

Yes, I can access the self-hosted space (with admin privs)

I used the migration assistant from within my instance

Yes, I migrated users and groups.

The problem is that: "The relationship between the users and their assigned groups is not preserved during the migration. Users, including administrators, must be reassigned to permission groups as a post-migration activity." (source: [linked KB article](https://confluence.atlassian.com/cloudkb/space-pages-and-content-cannot-be-seen-after-migration-1108487658.html))

but the recommended solution:

1. Select the gear icon in the top nav (top right) to go to product settings.
2. Select**Space Permissions.**
3. Locate the space in the *Individual Spaces* list and select **Recover Permissions.** (If you're already an admin in the space, you'll see **Manage Permissions.**)

DOES NOT WORK because "Space Permissions" is not available in the Free Cloud product, and requires Standard or better.


author: Trudy Claspill
body: Hello [@jmckeown2](/t5/user/viewprofilepage/user-id/676198)

You will need to upgrade your Confluence Cloud instance from the Free subscription to a trial of the Standard subscription in order to have access to manage space permissions.

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>


Tags: confluence-server

migration-customer-care

server
Error 404 Drag and Drop PDF after Update to 8.5.4
Asked by Timo Schmidt:

Get 404 when try to Upload Files:

```
 2023-12-29 16:10:14,224 WARN [http-nio-11880-exec-6] [apache.struts2.dispatcher.Dispatcher] logConfigurationException Could not find action or result: /plugins/drag-and-drop/upload.action?pageId=87949361&filename=Pool-29122023_083322_000211.pdf&size=12179&minorEdit=true&spaceKey=GF&mimeType=application%2Fpdf&atl_token=64a9186c20694fcd68adef22e189f7e7bd60fd05&contentType=page&isVFMSupported=false&name=Pool-29122023_083322_000211.pdf
-- url: /plugins/drag-and-drop/upload.action | userName: ts | referer: https://***/pages/editpage.action?pageId=87949361 | traceId: 8674c83d33cebc40
There is no Action mapped for namespace [/plugins/drag-and-drop] and action name [upload] associated with context path []. - [unknown location]
```

Does anyone have an idea where I could start here?


Answers:
author: Timo Schmidt
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) No, unfortunately not.  
We are back to version 7. I suspect that something went wrong with the database conversion to UTF8MB4.


author: Brant Schroeder
body: [@Timo Schmidt](/t5/user/viewprofilepage/user-id/1126732) take a look at this and see if your issue is this. <https://confluence.atlassian.com/confkb/invalid-response-received-from-the-server-when-uploading-files-via-drag-and-drop-973487472.html>


Tags: confluence-server

server