youngmon/atlassian-qna huggingface dataset:
was trying to download the latest firmware version for 9100 validator, getting restricted message.
Asked by juan_rios_psxgroup_com:

would like to have access to firmware versions.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!  

I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".


Tags: cloud

confluence-cloud
API Token
Asked by Michael Nessler:

Hello, I'm new here, sorry for the beginner question:

I created an API token following the instructions on <https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/>

If I understand the instructions correctly, I should change my confluence-user/password to \<email of the Atlassian account\>/\<my api token\> in curl. However, when I do this, the call no longer works:

curl -u \<my confluenc user\>:\<my pw\> -v "\<URI of our REST API\>/content/..." works well, the same call with email/token does not. Any hints?

And, why use this API token at all when Confluence-User/PW works well?

Thanks in advance, Michael


Answers:
author: Hana Ku?erov?
body: Hi [@Michael Nessler](/t5/user/viewprofilepage/user-id/5430577) ,

welcome to the Atlassian community!

Are you sure you have cloud Confluence? Please, what is your Confluence URL?

Is it something like xxx.atlassian.net or something complete different? Thank you.


Tags: cloud

confluence-cloud
Render an Authenticated Confluence Page from Custom App by seamless login
Asked by Nate:

I have a confluence page that is used as a help document in our custom app. The problem is it is public and we don't want it public. which means it needs to sit behind a login screen. Which is a problem because we don't want the user to login each time to view the help.

I want to perform a silent login with credentials that we will store with us so that the page may be navigated to seamlessly.

Is this even possible? e.g. send in query string parameters with an oAuth token or something?

Regard


Answers:
author: Aron Gombas _Midori_
body: I am not sure if it is feasible with Confluence built-in features (to sit between fully private and fully public), but here is an alternative.

You can export your Confluence content to a static website using Scroll Viewport, which can then be protected by [light-weight authentication](https://help.k15t.com/scroll-viewport/set-up-authenticated-access). It sounds like an approach to consider to me.


Tags: cloud

confluence-cloud
we are unable to see our project board
Asked by Shweta Bhadouria:

<https://biztechpartner.atlassian.net/jira/software/c/projects>![Screenshot 2024-02-15 184112.png](/t5/image/serverpage/image-id/306632i251E6FF9B891C31C/image-size/large?v=v2&px=999 "Screenshot 2024-02-15 184112.png")

Everyone on our Jira board is experiencing the problem, even the admin is facing the same issue. Kindly provide a solution for this issue.


Answers:
author: Ankush Bora
body: In foresight, it could be related to permissions etc.  
Can you confirm which license you are using? [@Shweta Bhadouria](/t5/user/viewprofilepage/user-id/5430603)

comments: author: Shweta Bhadouria
body: We are using free license as we have10 users.


author: Ankush Bora
body: Is this intermittent ?  
Have you noticed any patterns of this behaviour?


author: Shweta Bhadouria
body: This happened just this time... it was working smoothly till now


author: Barbara Szczesniak
body: [@Shweta Bhadouria](/t5/user/viewprofilepage/user-id/5430603) You have posted in the Confluence Questions area, but you are asking about Jira. Are you using the free Jira license?

As pointed out by [@Ankush Bora](/t5/user/viewprofilepage/user-id/5396017), this does seem to be a permissions issue. Have you tried logging out of Jira and back in? Clearing your browser cache?

Since it's happening for all of your users, has something recently changed in your environment? For example, my company recently changed our email domain, and some users had issues accessing our Atlassian products at first.


Tags: board

cloud

confluence-cloud

dashboard

planning-board

wallboard
comparison of Word file versions on a page
Asked by ???????:

I attached a Word file to the page, but there was nothing on the page, I opened it and clicked edit, and then version 2 of the document appeared. I want to compare these versions and see the changes, what was removed and what was added, much like in ms word. But I don't want to download 2 versions every time and compare them, I tried to find a plugin that would help me, but without success. Help me find a solution to the problem or this is not possible. I know that versions of pages can be compared, but Word itself cannot be compared. If you write any text on the page and then delete it, you can see the change. I will see that the text was and was deleted. But it doesn't work that way with an attached file. How can I compare exactly the versions of one Word file?


Answers:
author: Linh Pham_Ricksoft_Inc
body: [@???????](/t5/user/viewprofilepage/user-id/5430579) I'm afraid it's not possible to compare attachment versions.

Would you consider importing these Word files as Confluence pages instead?


Tags: confluence-data-center

data-center

word
Working with macros
Asked by Ramyavani Jula:

I am in the process of creating a table, where I need an option to add a dropdown list to option. and also I want to export all the document status into an excel file using Status Macro in the confluence page removing the manual effort of copy and paste. Can you help me identify how to proceed on this.


Answers:
author: Stiltsoft support
body: Hello [@Ramyavani Jula](/t5/user/viewprofilepage/user-id/5430374) ,

You can use our [Handy Status](https://docs.stiltsoft.com/hmfc/server-dc/handy-status/how-to-use-handy-status) from the [Handy Macros for Confluence](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?tab=overview&hosting=datacenter&utm_source=atlassian-community&utm_medium=answer&utm_campaign=handy-macros-traffic-sources&utm_vendorID=1216111&utm_content=status_dropdown_dc_tables). It works perfectly for creating dropdowns in Confluence tables. You can create status sets and reuse them whenever needed. As a result, statuses will be consistent across all pages.

![image-2024-2-6_12-56-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/306602i48D3C08E9A614087/image-size/large?v=v2&px=999 "image-2024-2-6_12-56-49.png")

And if it happens so that you have the [Table Filter, Charts \& Spreadsheets](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?hosting=datacenter&tab=overview&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) (that is also our app) installed for your instance, you'll be able to [export your tables in CSV format](https://docs.stiltsoft.com/tfac/dc-server/how-to-export-macros-and-results-42239877.html#Howtoexportmacrosandresults-ExporttoCSV).


Tags: confluence-data-center

data-center

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets
issue in retrieving contents from confluence page using REST API.
Asked by Mohanasurya:

I created a confluence page with contents and diagrams, and I delete only the diagram present in that page, and now when we retrieve same page details using endpoint - "https://{user}.atlassian.net/wiki/rest/api/space/{space_key}/content", still the deleted diagram is retrieved along with the contents in endpoint response, why is this happening ?

Does it takes time to reflect the deleted changes in REST API. if yes, how much time does it take ?


Answers:
author: Barbara Szczesniak
body: [@Mohanasurya](/t5/user/viewprofilepage/user-id/5430246) Welcome to the Atlassian Community!

When you deleted the diagram, did you also delete the file attached to the page? If not, you might try doing that to see if it makes a difference.

With the page in View mode, select the **ellipsis button** at the top right of page (next to **Share** button), then select **Attachments \> Files** to see all files attached to the page. There should be a **Delete** link for each attachment file.


author: marc -Collabello--Phase Locked-
body: Hi [@Mohanasurya](/t5/user/viewprofilepage/user-id/5430246) ,

Changes to page content are reflected in the REST API immediately.


Tags: cloud

confluence-cloud

unknown-hosting-type
Where are all the files that cause my Free Confluence to be 1.5 GB over storage limit?
Asked by Blair McKellar:

I'm seeing the banner:

"Action required. You can't edit or create new content in Confluence until you upgrade for more storage or delete **1.5 GB** GB of files."

My **Storage Admin** tells me:

"3.5 GB of 2 GB used" "1.5 GB over limit"

"You've exceeded the 2 GB storage limit for Confluence Free. You'll need to delete files or upgrade for more storage."

Also: This data **DOES** reflect my most current storage usage, because i have not touched anything in the last 4 hours.

My **Attachment Manager** tells me:

Attachments 207 / Attachments size 71 MB / Old Version Attachments size 1 MB

*** ** * ** ***

**My Question:**

Where are all the files that are taking up this space and how can i delete them?

thanks


Answers:
author: Kristian Klima
body: Hi [@Blair McKellar](/t5/user/viewprofilepage/user-id/5430201) , welcome.

**On the space level**, everything that you delete ends up in Thrash

Space settings \> Manage content \> Thrash.

Pages, attachments, screenshots....

**On the site level**, every space that you delete ends up in Thrash - but a different one :)

Spaces \> View all spaces \> Thrashed

See my answer [here](https://community.atlassian.com/t5/Confluence-questions/Storage-not-updated-after-deleting-a-Space/qaq-p/2609189#M291973).

Ensure that you empty all Spaces' thrashes and also the 'communal' one on the site level.

Hope this helps :)

comments: author: Blair McKellar
body: Thanks for your suggestion but this did not resolve our issue.

There is no trash anywhere.

No recently deleted files. No recently deleted spaces.

![Screen Shot 2024-02-19 at 10.00.24 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307114iE6DF94317AA50B33/image-size/large?v=v2&px=999 "Screen Shot 2024-02-19 at 10.00.24 AM.png")![Screen Shot 2024-02-19 at 10.00.39 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307115i7083D13C57AE14DD/image-size/large?v=v2&px=999 "Screen Shot 2024-02-19 at 10.00.39 AM.png")


author: Rilwan Ahmed
body: Hi [@Blair McKellar](/t5/user/viewprofilepage/user-id/5430201) ,

Welcome to the community !!

Can you check if there is any file in backup manager. That could be consuming the disk.  
https://\<baseURL\>.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin, scroll to end of the page.

**Please note:** Backup files are stored in Filestore and automatically deleted after 14 days.

comments: author: Blair McKellar
body: Thanks for your suggestion, but this did not resolve our issue.

We have never used the backup feature so nothing is in there.

![Screen Shot 2024-02-19 at 9.47.27 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307116iC3DB19B7A28E54E7/image-size/large?v=v2&px=999 "Screen Shot 2024-02-19 at 9.47.27 AM.png")


Tags: attachment

cloud

confluence-cloud

storage
Hi Is there a way to pull the RAG comment from a Capability JIRA issue into a confluence page?
Asked by Srishti Kundra:

I am trying to get RAG comments from JIRA issue to add to my confluence page. I see it displayed but it has all \<p/\> or \<br/\> HTML codes added to it and it becomes harder to read in between all those codes.

Is there a way that I can get RAG comments from JIRA issue to confluence without these codes?


Answers:
author: HIMANSHU KUMAR
body: Hi [@Srishti Kundra](/t5/user/viewprofilepage/user-id/5430187)

I am facing this issue. As per my knowledge this not possible (without code line) and it is not good for the end user to read it.


Tags: jira

status

unknown-hosting-type
vdi ? jira/confluence ? ????? ?? IP? URL? ??? ???? ????
Asked by ??? Shim bumsuk:

?? VDI? jira/confluence? ???? ?? IP??? ??? ???.

\*. atlassian.net? ?? ???? ???? ????.

VDI??? jira/confluence? ???? ???? ??? destination IP/URL? ?? ????.

EX) org?? <https://ggg.atlassian.net??> <https://ggg.atlassian.net> / TCP/ 443?? ???? ??? ? ????? ??? ?????? ?? ??? ????? IP? ?? ??????

ATlassian product? IP Ranage ???? ????

1) Premium ????? ?

2) VDI ??? IP? EX) 10.111.111.111?? 10.111.111.111? ???? ? ??? ? IP???? ??? ?????? ??? ???? IP? ???? ????


Answers:
author: Humashankar VJ
body: Korean clarification

Simply tried with AI

???? ??? ?????.

VDI ??? IP? ?? ?? 10.111.111.111? ??, 10.111.111.111? ???? ?? ??? ?? IP ???? ??? ? ????? ??? ?? IP ??? ????????

? ???? ? ?? ????!!

?? ????? ??? ?? ????! ????,


Tags: cloud

confluence-cloud
?Que es Hormigas-ai?
Asked by Hormigas-ai:

?Quieres saber m?s sobre c?mo las hormigas pueden mejorar tu negocio? Contacta con nosotros y te lo contamos. Te aseguramos que no te arrepentir?s. Y si no, preg?ntale a las hormigas. Ellas saben lo que hacen. ?


Answers:
author: Vronik
body: Ser?a interesante un enlace o algo para ver de que va tu propuesta


Tags: cloud

confluence-cloud
How can I erase confluence data and start over?
Asked by James Baer:

I've been experimenting with moving confluence from a server to the cloud. I would like to erase the cloud and move the final data to the cloud.

(Unless there is a way to sync the data)


Answers:
author: Jack Brickey
body: You could create a new instance or simply delete all spaces and empty the trash. Read more here - [delete-a-space](https://support.atlassian.com/confluence-cloud/docs/delete-a-space/)

comments: author: James Baer
body: Thanks for your reply. I've tried deleting spaces with some success. However, I can not delete personal spaces. Is there something special I need to do to do that?


Tags: cloud

confluence-cloud
Can you make Parent / Child Templates?
Asked by Dan Allenby:

Can you make a templated page on Confluence a parent page and link another templated page as a child page?

I want to set it so if I choose the parent templated page all of the child pages are created swell.


Answers:
author: Andy Gladstone
body: [@Dan Allenby](/t5/user/viewprofilepage/user-id/4227104) this behavior is currently not supported in Confluence Cloud. Each page creation activity is viewed as a single activity and is not tied to the specific parent page or space it is in.

comments: author: Dan Allenby
body: Thanks [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) . Appreciate the quick response.


author: Barbara Szczesniak
body: [@Dan Allenby](/t5/user/viewprofilepage/user-id/4227104) A possible workaround

If you have a set of pages that you want to create under every parent page:

1. Create a separate template for each child page.
2. On your template for the parent page, add a **Create from Template** macro for each child page (use Button Text like "Create ABC page" and "Create XYZ page"). See <https://support.atlassian.com/confluence-cloud/docs/insert-the-create-from-template-macro/>
3. On the parent page template, add placeholder text instructing the person who creates the parent page to remove the macros after they create all of the child pages.


Tags: cloud

confluence-cloud
Jira Structure - Detailed view in split view
Asked by shiran:

Hi,

I've created a new structure. I don't see the layout option in order to configure how to view the grid (I want the "Grid + Details" option), how can I get to this option?  

Thanks,

Shiran


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@shiran](/t5/user/viewprofilepage/user-id/5539336)   

There is no such feature in Structure Cloud; it only exists in Structure for Server/Data Center.  

In Structure Cloud, you can see the [Issue Details window](https://help.tempo.io/structure/latest/viewing-issue-details) by clicking on an issue in a structure.  

I hope this helps. If you have more questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)


Tags: cloud

jira-cloud

structure
Not able to login as MFA enabled and lost recovery keys
Asked by Opteam Admin:

I am org_admin of an org *opteamwork-new* , we have one more org_admin with mail *admin@opteamwork.com* for whom MFA was enabled and for some reason recovery key is lost and we can no longer access this account.

Could you please assist in resolving this issue? Also we tried forcing reset of password but the mails are not coming through to *admin@opteamwork.com*.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I have cleared this email from the suppression list. Try to send the reset code again. It should work now. Thanks

comments: author: Opteam Admin
body: Even after resetting the password it is asking for the verification code which I do not have neither the emergency recovery key!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335794i495796A504319847/image-size/large?v=v2&px=999 "image.png")


author: Mohanraj Thangamuthu
body: You need to follow the steps given below.

![Screenshot 2024-07-16 at 12.28.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335793iF3B5A2A88C261B21/image-size/large?v=v2&px=999 "Screenshot 2024-07-16 at 12.28.31?PM.png")


Tags: administration

bitbucket-cloud

cloud

confluence-cloud

jira-cloud

recovery
Error creating issue: Reporter is required. (reporter)
Asked by Steven Kent:

Hi

I have an automation in Jira that is triggered when an Epic is created where the Component field is not empty. It then creates a Task and a number of Subtasks within the Epic, assigning the Epic Reporter as the Reporter for each, and assigning the Assignee to one of the subtasks.

I've had this working as a test case for a number of weeks.

Today I went to change the rule details to swap "Component field is not empty" to "Label = auto_comms". However now when I create the Epic, JIRA says the automation fails as "Error creating issue: Reporter is required. (reporter)".

The issue **always** has a reporter when created, and this has worked in the past, so I don't understand why it's failing now.

If I remove the steps in the automation that assign the Reporter to Task and Subtasks, the automation works fine, adding Automation for Jira as the Reporter. I can live with this but want to understand why the previously working automation, now is not.  


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Steven Kent](/t5/user/viewprofilepage/user-id/3625059)

It would be great if you could post a screenshot of your rule.

comments: author: Steven Kent
body: Thanks [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) have added below  

![Screenshot 2024-07-17 at 10-05-08 Rule builder - Automation - QH Online - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/335983i2A2618C34BAD4B03/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 10-05-08 Rule builder - Automation - QH Online - Jira.png")![Screenshot 2024-07-17 at 10-05-19 Rule builder - Automation - QH Online - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/335984i7A34DF4FC39D1D80/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 10-05-19 Rule builder - Automation - QH Online - Jira.png")


author: gyorgy_rauf
body: [@Steven Kent](/t5/user/viewprofilepage/user-id/3625059) you might need to check the create screen of the issue type you are trying to create. If the reporter field is not on the create screen it can't be set, however since the field is always mandatory it is automatically set to the user who is actor of the automation rule.  
<https://support.atlassian.com/automation/kb/error-unknown-fields-set-during-create-they-may-be-unavailable-for-the-projecttype/>

I ma facing the same issue at the moment, this was working fine on data center even if the reporter was not present on the create screen but in cloud it's different.

If this is the solution, then we are going to face another issue where for manually created tickets users can set the reporter which might be misleading.


author: Steven Kent
body: Thanks [@gyorgy_rauf](/t5/user/viewprofilepage/user-id/3649135) but my create issue screen does indeed include Reporter, automatically set to the user who is creating the issue (i.e. whoever clicked the Create button)


Tags: automation

cloud

jira-cloud

reporter
Can you view business project issues on a software project scrum board
Asked by Kate Engel:

Can you view business project issues on a software project scrum board


Answers:
author: Fernando Eug?nio da Silva
body: [@Kate Engel](/t5/user/viewprofilepage/user-id/5544549) , Welcome to the Atlassian Community!

Yeah, you can view Business Project issues in a Software Scrum Board. What you need to do to have this, is create a filter in your Jira with your Business Issues and then go to your scrum board and swich the filter.

In this case, your scrum board will display issues from your filter who brings issues from your business project.

Hope this helps.

Fernando


author: Pramodh M
body: Hi [@Kate Engel](/t5/user/viewprofilepage/user-id/5544549)

Welcome to the community!

To answer your question, yes there is a way to show the business project issues in software project scrum board.

Every board has the underlying filter by which board shows the issues.

We need to edit the filter to include those project issues which are to be seen on the board and add the sprint value if you need to track it via sprints

Reference - <https://community.atlassian.com/t5/Jira-questions/Assign-issues-from-Business-Project-JWM-to-a-Software-Sprint-or/qaq-p/1941522>

Let me know in case of any further questions

Thanks

comments: author: Kate Engel
body: Thanks so much for the information [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) . I was able to create a filter that picked up the issues in the business project, however when I applied that filter to the Scrum Board in the Software project, I could not see the issues in either backlog or active sprint.

Do both projects need to be Company-Managed?


author: Pramodh M
body: [@Kate Engel](/t5/user/viewprofilepage/user-id/5544549)

It is regardless of type of project, you should be able to see the issues

Can you check the column mapping on the board?


author: Kate Engel
body: Thanks again Pramodh. Yep, the mappings are aligned.

I did a bit of a test - it seems that if both projects are company-managed projects, I can see the stories from the business project on the software project Scrum board.

Thanks again for all your help.


Tags: cloud

jira-cloud