youngmon/atlassian-qna huggingface dataset:
Can't move personal board to team
Asked by Amy Heinen:

I have a couple personal boards that I have been trying to group into a private team. I went to the first board and created a new (free) team to associate the board to. I went to the second board and attempted to move the board to the new team and I am unable to do so. The "Personal" tab next to "Private" shows the option to move to a team but the dropdown of teams is empty. If I got to the Board Settings and try to move it there, I can select the team from the dropdown but when I submit, it gives an "Unknown Error". There is only one board in the team so it shouldn't be at the max boards for free team.  

I even tried to create a brand new team to associate this board too but it created the team but never associated the board to the team.   

I'm not sure what is going on. I have two members on the board - my personal account and my work account (which is an enterprise one), both as admin (and both are admin on the team). I tried to move to the team with the work account, but similar issues. I even tried removing the work account from the board but it still won't let me move it to a team.   

I'm really trying to avoid created a new board and copying everything to it, but I'm at a loss for what is going on and how I can fix it.


Answers:
author: Ryan
body: Hi Amy,

As Michael suggested, this sounds like a bug that is preventing you from moving that board to the new team that you created.

Could you submit a support ticket to <https://trello.com/contact> so that we can look into this a bit closer? If you can send a screenshot of your browser console when you try to move the board, this will help us to understand why this is happening.

Thanks,

Ryan

comments: author: Amy Heinen
body: I will get a support ticket created.  

A bit of more information after I continued to try to figure it out the other day. I attempted to use the phone app to move the board on the off chance it would work there. It didn't but it actually had more information in the error so I learned why I couldn't move the board. It seems because the board was created with my work account that's on my company's Enterprise license, it's still associated to the enterprise group even if I remove that user from the board. The association to the enterprise license is restricting my ability to move the board as well as restricting my ability to even copy lists or cards off the board. I attempted creating a new board with the non-work account to see if I could just copy everything over but no go.   

I was trying to find out if I could get it disassociated from our enterprise license but our internal IT support directed me to submit a ticket to Trello.


author: Michael Pryor
body: I think this is either an existing bug we know about or a new bug. I don't think you are doing anything wrong. Let me look into it.
How does the Xero integration work?
Asked by JME Maxwell:

Ideally, I'd like to have users, projects, and tasks to be imported into Trello and then have timesheet entries be transferred back to Xero.

Can this be done?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@JME Maxwell](/t5/user/viewprofilepage/user-id/4243341) ,

Welcome to the community!

Please have a look at this integration tool

<https://zapier.com/apps/trello/integrations/xero>

Regards,

***Soumyadeep***


author: Michaela Staffova
body: Hi [@JME Maxwell](/t5/user/viewprofilepage/user-id/4243341) !  

I'm pretty sure you could build this workflow with Integromat. There are both [Trello](https://www.integromat.com/en/integrations/trello?utm_medium=referral&utm_source=atlassian&utm_campaign=how-does-the-xero-integration-work) and [Xero](https://www.integromat.com/en/integrations/xero?utm_medium=referral&utm_source=atlassian&utm_campaign=how-does-the-xero-integration-work) off-the-shelf integrations ready for you to check out. Integromat is a pretty flexible tool so you get to create pretty much any type of connection you need :)


author: Iain Dooley
body: [@JME Maxwell](/t5/user/viewprofilepage/user-id/4243341) the Xero powerup for Trello doesn't do that and as far as I can see there are no timesheet actions in the Zapier for Xero.

If you want this you'd need a custom integration, it's the type of thing I create with BenkoBot:

<http://www.benkobot.com/>

I've done some pretty sophisticated stuff with QuickBooks Online, Xero has a similar API. If you're interested in getting a quote feel free to reach out.


Tags: xero
Trello User Management
Asked by Ross Davis:

Hi -

I'm looking for information on how Trello works in relation to our Atlassian services.

We've been using JIRA Service Desk and Confluence for a few years. All well.

Recently, I was made aware some of our domain users are using Trello and are signing in under their domain email addresses. As such they appear to be added to our Atlassian system in some manner. I don't think any of the accounts are billable.

I've been asked to manage one of the accounts so that ownership of one board may be changed. The employee in charge of that board has left our employment.

In looking at our Managed accounts, I was astounded to see just how many of our end-users appear to have access Trello at some point - it looks like nearly 400.

I'm not complaining that they use the product, I just didn't even know they were.  

TIA

Ross


Answers:
author: Michael Pryor
body: Trello is an Atlassian tool. So just like any user can sign up for Jira Software, and Confluence with an account and a company email for free, they can sign up and use Trello as well. We were acquired by Atlassian in 2017, and over the years have been doing the work to make it so the same tools you use to manage the other Atlassian Tools work for Trello as well.

It sounds like you have Atlassian Admin Hub and you are looking at all of your company users who are using Trello.

You can enable SSO for those accounts (in fact for any domain account that accesses any Atlassian product) by purchasing Atlassian Access.

Your employees can also pay for Trello on their own, or you could purchase Trello Enterprise (and selectively choose who is on that plan) which would give you control over those user's content inside Trello and be able to apply restrictions or just see what is going on.

Let me know if you have more questions!
Under this situation whose Butler Quota is being used.
Asked by milynnus:

I would simulated this to get an answer but I ran out of quota.

1. Person A created a board and with a set of Butler commands.   
2. Person A invite person B to join the board and made him Admin

3. Person A left the board and team leaving Person B there. My understanding is that the Butler commands will still run but Person B cannot modify them.   
4. At this point whose Butler quota would be used? Assume none of the action is member specific.

ps I am hope that the answer is Person B.   
Thanks.


Answers:
author: Felix
body: If Person A leaves the board \& team, their rules, due date and scheduled commands will no longer run.

The shared card and board buttons on that board would still be available, and they would draw from the quota of the user clicking the button.

All of this only applies to boards in Free (non-paid) Teams. In paid teams, the quota is pooled per-team, and users draw from that pooled quota, not their personal quota.

See also <https://help.trello.com/article/1181-butler-features-and-quotas>

comments: author: milynnus
body: [@Felix](/t5/user/viewprofilepage/user-id/853253)

Point 3 was based on

[@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) reply

<https://community.atlassian.com/t5/Trello-questions/Board-ownership-and-Butler-usage/qaq-p/1567377#M39628>

what I notice is that you are specifically spelt out what cannot run esp rules. I need to reconcile this. If they cannot run then there is no question about quota used. You are also specific on what will run. Question : will shared card and button usage always count to the individual?

Frankly, I am trying to get answers based on the free plans since the entitlements are much less.


author: milynnus
body: [@Felix](/t5/user/viewprofilepage/user-id/853253)

It does sound like simplest way around this especially for small budget teams, regardless of the subscribed plan, is to treat Person A more like a bot and hand down the account instead. ?


author: Felix
body: > will shared card and button usage always count to the individual?

On a board that is not in a paid team, yes the quota will be taken from the member using the button, not the member who created the button.

On boards in paid teams, the quota is taken from the team's pooled quota.


author: milynnus
body: [@Felix](/t5/user/viewprofilepage/user-id/853253)

Just borrowed two accounts to do a test. It confirms what you described. Thanks. Will put a note in the other post to read this.
Automation: Connect Trello with Windows-Explorer?
Asked by Jannick Ziwes:

Hey,

we would like to get the following automation:

If we *create a new folder on a network drive in Win Explorer* , Trello should *create a new card named like that folder*, based on a Trello template (because we've added our standard work steps in a checklist in a template).

Hope you guys understand what I mean :D

Is there any way to automate this step?

Thanks in advance! With the best greets from Germany,

Jannick


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Jannick Ziwes](/t5/user/viewprofilepage/user-id/4242985) ,

Welcome to the community!

Actually, that's possible but for that, you will require a lot of automation knowledge and various tools from multiple organizations required to do this task.

With Just Trello and Butler, you can't perform this task.

There is a lot of software available but the process to set up is quite complex if you don't know how to use that software.

Regards,

***Soumyadeep***


Tags: automation

butler

windows
Attachment for Automated Report Email
Asked by Anita Kestel:

How do I set up to attach an attachment from a card to an automated report email?


Answers:
author: Iain Dooley
body: [@Anita Kestel](/t5/user/viewprofilepage/user-id/4242888) there's no built-in ability for Butler email reports to include attachments from cards, but if you connect Trello to Gmail using my product BenkoDesk you can automate the posting of a comment to a card and include the "@attach all" command to send files from the card along with the report content:

<http://www.benkodesk.com/>


author: Vero Rivas
body: Hi [@Anita Kestel](/t5/user/viewprofilepage/user-id/4242888)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Trello-questions/Automated-email-with-report/qaq-p/1251105>

Cheers
Webhook validation failing after changing SSL certificate and DNS registries
Asked by Aron Archimowicz:

I've developed a service that creates cards on a trello board and then it creates a webhook for tracking that card movements.  
This services was running successfully for almost 2 years.  
Yesterday I had to migrate the service to another platform and that causes I had to create another Certificate for the HTTPS communication and also changes on the DNS registries to point to the new service platform.  
Now each time my service tryies to create a webhook for a trello card, I get this error:

<br />

{"message":"URL (<https://bibliomanager-gate.lad.uy/api/trello/card/callback/14595>) not reachable. Error: tunneling socket could not be established, statusCode=503","error":"ERROR"}

Note: The HTTPS HEAD call that Trello makes to validate the webhook URL is never reaching my servers.

If I do the same HEAD request by myself, my service is properly responding a 200 OK response.

Thanks in advance


Answers:
author: archi3315
body: After two days, the webhook callback started working again.
What capabilities does Trello have for document sharing, almost as a data sharing platform?
Asked by Doug Whitfield:

If third parties are given access (via a link/invite) to a Trello board, where I have uploaded/saved various documents, would they be able to bulk download said documents?

If this is a possibility, would there be any limits on:

* amount of documents at anyone time (size limit etc)?
* number of people I could invite to any one board?
* third parties sharing documents with me in return (uploading their own)?

I am quite new to the platform, and would be happy to pay for more premium versions if it allowed this capability.

Thank you kindly in advance for your help.

Best regards,

Doug


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Doug Whitfield](/t5/user/viewprofilepage/user-id/4242630) ,

Welcome to the community!

Yes, all members can download all the documents from the board.

Nope, you can't set a download limit.

If you are using the business class you can invite unlimited users.

If a member has access to more than an observer then the user can upload any documents.

For more information ask Trello support [HERE](http://trello.com/contact)

Regards,

***Soumyadeep***

comments: author: Iain Dooley
body: [@Doug Whitfield](/t5/user/viewprofilepage/user-id/4242630) note that while what [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) says is correct there is no \*bulk\* download option
Split Trello cards
Asked by Johan Fredrik H?vas:

Hi

when we decide to create a to-do card in a team, then that card will have individual tasks for different members of the team. These members then bring their tasks to their own team. On their own team board their task from the other team would best be represented as a card, but now the task is the card title, and again I could need to split this into different tasks for my team members, who again would want their task to be a card on their personal board. (And everything should also be in sync both ways)

could this be done in Trello or with a Power-up?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Johan Fredrik H?vas](/t5/user/viewprofilepage/user-id/4242581) ,

Welcome to the community!

You can't split 1 card but you can link 2 or more cards in one.

Please read and follow the steps shown in the article and your issue will be solved.

<https://blog.trello.com/related-cards-related-boards>

Regards,

***Soumyadeep***


author: Iain Dooley
body: [@Johan Fredrik H?vas](/t5/user/viewprofilepage/user-id/4242581) you can use this method:

<https://community.atlassian.com/t5/Trello-articles/Trello-Subtasks-with-Butler/ba-p/1060392>

comments: author: Johan Fredrik H?vas
body: Thanks Ian!


author: Johan Fredrik H?vas
body: This seems great for tasks that are done/not done. I often need a status back to the master-card, something has happened with regards to the task, but it is not completed. Ideally a card created from a task can have a status update, that is synced back to the master-card


author: Iain Dooley
body: [@Johan Fredrik H?vas](/t5/user/viewprofilepage/user-id/4242581) the master is linked in the description, so for example you can have a command that copies posted comments back to the master


author: Johan Fredrik H?vas
body: Thank you! Will the rules be set as a default, or do you need to set rules for every task?


author: Iain Dooley
body: [@Johan Fredrik H?vas](/t5/user/viewprofilepage/user-id/4242581) the rule would be something like:

when a comment is added to a card find the first card linked in the description and post comment "{commenttext}"


author: Johan Fredrik H?vas
body: Thanks again! I really appreciate this!
How can I set a due date without specific time? So, only the date....
Asked by Albert Mergeay:

I use Trello with power up Calendar.  
And then I add Calendar to my Apple Calendar via iCal. That is great!

The only thing that I would like more is that cards could have a 'all day' event instead of some hours ...

Why?   
- Because the exact time is mostly not relevant. I only want to see the date as due date

- Because this card will show up at the top of my DAYVIEW in the Apple Calendar. So it won't mess up my view of the day.

Any suggestions? Preferably without adding another follow up.... ;-)

Thank you very much,

Albert


Answers:
author: Vero Rivas
body: Hi [@Albert Mergeay](/t5/user/viewprofilepage/user-id/2455162)

I think it's not available yet, look at this post:

<https://community.atlassian.com/t5/Trello-questions/How-do-I-remove-the-time-from-quot-Due-Date-quot-on-a-card/qaq-p/867338>

Cheers

comments: author: Albert Mergeay
body: How is it possible that this issue still remains unanswerred by Trello for years...?  
I mean, the least they could do is saying that they are not at all interested.   
Or, give some perspective for availability.....  
On the other hand I am glad to notice this is a topic that more people would like to see realised.... :-)


Tags: calendar

date
How can I set start date in trello
Asked by ? ??:

I cant find set start date button. How can i add start date?


Answers:
author: Vero Rivas
body: Hi [@? ??](/t5/user/viewprofilepage/user-id/4242398)

Look at this post:

<https://community.atlassian.com/t5/Trello-questions/Starting-date/qaq-p/1348641>

Also within the calendar you have the option

![respuesta.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/127969i86FE869DA1F24FEF/image-dimensions/223x309?v=v2 "respuesta.PNG")

Cheers
Adding members to multiple boards under several teams with free edition
Asked by rmoroney:

Hello, hoping someone can help here. I am running a workshop next Monday to Thursday and its split up in to technical advisors (Teams) of which there are 5 and then boards under those. There are 26 boards in total spread across the 5 teams.

There are approx. 20 managers i need to add to each specific board, as i cannot enable all members in the team to access all boards - they are client accounts.

For the leaders of my business i am adding as admins, but everyone else i am adding as a guest so they can still use the board in the workshops but not have the admin privilege.

There are a a total of approx. 150 users across the 26 boards that will be provided access, some with all, some with a few and some with 1.

I successfully added to 2 boards in 1 team, and then 1 board in another team, however when i went back to the team with the 2 boards already added - to add another, the people came up red and i was unable to add anyone. I then tried with other boards and had similar issues.

I do know that various members are not yet registered in Trello, and therefore will need to do so via the link that comes to them when i add via the boards so is this limitation perhaps trello stating i have too many guests pending registration or what?

Is it just that Trello needs time to digest all the additions, because i am adding everyone at a fairly fast pace.

I have read so many articles which states there are no limitations to users so i dont know whats going on. Can someone please help as my workshops are on monday!!!


Answers:
author: rmoroney
body: Great news i solved my own question - Seems Trello cannot handle more than 3-4 group additions at once and just rejects any other additions for a good 10-15mins. If this happens to you and it starts rejecting additions to boards, wait 10-15mins and then go for it again. Pretty annoying but i am assuming it may not be efficient enough to handle bulk amounts of invitations at once which is weird.
Recently there's a limit of boards - can we delete boards?
Asked by tk__:

Saw that there's new rule being imposed on free a/c, i.e. limit of 10 boards. So how do I delete boards that I no longer needed? Would deleting unused board allows me to create another new board then?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@tk__](/t5/user/viewprofilepage/user-id/4242263) ,

Welcome to the community!

The free plan for Trello gives you the option to create unlimited boards.

You can create multiple teams. You don't require to delete your boards, just create a new team and more boards.

Regards,

***Soumyadeep***

comments: author: tk__
body: [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) I'm seeing the attached -- I don't understand what is create new team? I'm using it for personal use only. I've not configured any before, I have only created boards. I feel this is getting complex.

![trello-10boards.png](https://community.atlassian.com/t5/image/serverpage/image-id/127989i7FBA432B467F4B7C/image-size/large?v=v2&px=999 "trello-10boards.png")


author: tk__
body: [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) I checked, understand what you said. Thanks.


author: Vero Rivas
body: Hi [@tk__](/t5/user/viewprofilepage/user-id/4242263)

Look at this posts:

<https://help.trello.com/article/801-deleting-a-board>

<https://help.trello.com/article/777-closing-a-board>

Cheers

comments: author: tk__
body: [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) hey thanks - my previous search I saw a reply which was 'partial' \& so I didn't see the 'delete permanently' link after I clicked on more. Do you know if I were to delete, will it mean that, that board will not be part of the limit of 10 boards that I can use?i.e. I free up one more board for new uses?
Cannot delete a team shared template after making personal copy.
Asked by Cyndi Becker:

No option to delete / close this Board, was able to do a couple others. It still says "Team Visible" not sure if this matters. It was a template that was just given to me and I now have my own copy to work with and want this out...


Answers:
author: Michael Pryor
body: At the top of the board it should list the admin. They will have a blue chevron on their profile image. That person owns the board and it's in the team you are part of. Where is it showing up that you want to remove it from?
Can I use Butler to send an email about upcoming checklist deadlines?
Asked by Abby Dixon:

I use checklists within cards to assign tasks to team members, and also to assign deadlines to those tasks. I do not assign deadlines to an entire card, because the card contains a checklist with various deadlines.

Is there a way that Butler can send a weekly automated email out to my team reminding them of their upcoming checklist deadlines? This screenshot below shows the calendar command that I'm currently using - and this isn't working. Please help!![Screen Shot 2021-01-28 at 3.54.58 PM.png](/t5/image/serverpage/image-id/127903i56398877DB113388/image-size/large?v=v2&px=999 "Screen Shot 2021-01-28 at 3.54.58 PM.png")


Answers:
author: Iain Dooley
body: [@Abby Dixon](/t5/user/viewprofilepage/user-id/4241941) Do they really need it as an email? They already have the ability to see any items assigned to them in the Home screen

comments: author: Abby Dixon
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) My team consists of all new Trello users. A number of them are also not-so-tech savvy. I'm trying to get them to embrace Trello as a useful tool, but right now I need to remind and encourage as much as possible. A weekly due date email in their inbox would be an ideal way for me to connect them with our Trello board, and remind them to look at it.


author: milynnus
body: [@Abby Dixon](/t5/user/viewprofilepage/user-id/4241941)

Currently the item due date is not available as a variable so you will not be able to use it from within Butler. Likewise there is a earliest due item date on the card as a badge with is also currently not available expose as a variable. Furthermore Butler actions following calendar trigger is a lot less it does handle email using a report variable but a way has to be expose the earliest due so that it can be include in the email.   
All of the above as a solution in Butler action HTTP request but it does involving some programming. If this is business critical, do dm me (see profile for info)