youngmon/atlassian-qna huggingface dataset:
What to put in JQL field for a scheduled automation
Asked by Alex Wood:

Hello,

I am new to Jira Work Management. I'm trying to create an automation that will set priority of tasks based on due date. I have set the automation to run once per day, but it appears that to enable such scheduled automation, I need to check the "Run a JQL search and execute actions for each issue in the query" box. Once I do that, it pops up a required "JQL" field, but I am not sure what I am supposed to put into this field. I tried inserting an account ID from the drop-down, but then when I test ran the automation, it gave me an error, so maybe something else was supposed to go into this box?

Thanks for any help you can provide!

Alex


Answers:
author: Mark Segall
body: Hi [@Alex Wood](/t5/user/viewprofilepage/user-id/4990807) and welcome to the community!

Instead of using a scheduled trigger, you could use the Field Value Changed trigger so that every time an issue's Due Date field changes, it executes.

comments: author: Alex Wood
body: Thanks, Mark for the suggestion. I'm not sure if your solution would work as I would want the priority auto-updated as a due date approaches?

Regardless, I did some more experimenting and I now realize that JQL field is for the initial search parameters that will run each time the automation is scheduled. I had assumed that the if/else blocks would take care of this, but I guess you need a broad JQL search to kick off the process?

Anyhow, I put in "due \<= 2w" in the JQL field and it seems to be happy with that. (Even though this is basically repeated in the if/else blocks???)


author: Mark Segall
body: Thanks for the additional context. If you want to share a screenshot of your rule, we can help optimize it. The query should only be required once at the trigger. I would have something like this:

* TRIGGER: duedate \<= 2w AND resolved is not empty
* IF CONDITION: Priority = High
  * ACTION: Do something
* ELSE: Priority = Medium
  * ACTION: Do something else


author: Alex Wood
body: The idea is to set priority to "highest" \<1wk out, and "high" \<2wk out. I've created a label ("manual") to allow people to exempt projects from this automation.

![automation.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/207121i6AB0DFC11103AB17/image-size/large?v=v2&px=999 "automation.jpg")


author: Mark Segall
body: A minor tweak is that you could add this to your trigger query and remove from your conditions. It'll perform a little better, but otherwise, your rule looks good.

AND status != Done
Group by counts on list view gone?
Asked by justin.hendrickson:

I got a report from one of the users of my Jira Work Management projects that until yesterday, when they use the group by functionality on the list view page, it would show the count of items within each group. This morning, however, the counts are gone.

I've been poking around the project settings page for the project, looking for some way to re-enable it, without much luck. Has anyone else noticed this? Is there a way to get the counts back?


Answers:
author: Walter Buggenhout
body: Hi [@justin.hendrickson](/t5/user/viewprofilepage/user-id/4990838) and welcome to the Community,

I can only confirm that I see the same on my test instance too. So it looks as if something has been changed at a wider scale inside the product and not something that you can change through configuration yourself.

comments: author: John Funk
body: [@Jane Yeoh](/t5/user/viewprofilepage/user-id/3613944) - Can you confirm the change in functionality?


author: justin.hendrickson
body: Thank you for confirming the change in your test instance. Should I submit a bug report about this?


author: Hannes Obweger - JXL for Jira
body: Hi [@justin.hendrickson](/t5/user/viewprofilepage/user-id/4990838)

it would personally assume that this functionality will come back at some point, but just to put this out here, if you need an immediate solution to this problem and are open to solutions from the Atlassian Marketplace, this functionality is also available in [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2084231).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing and inline-editing all your issue fields. It also allows grouping your issue fields by any issue field (or multiple issue fields, as nested groups), and viewing the number of issues per group:

![issue-count-in-grouping.gif](https://community.atlassian.com/t5/image/serverpage/image-id/207632i68C5E6F0A0E49A39/image-size/large?v=v2&px=999 "issue-count-in-grouping.gif")

JXL integrates with the project sidebar, so many of our customers use it as an extension to the native list view. (Disclaimer: I work on JXL.)

Hope this helps,

Best,

Hannes


Tags: cloud
Jira Work Management (Cloud) free version adding people to team project cannot remove them after
Asked by Nicholas Rathwell:

Seem that Jira Work Management (Cloud) free version

E.g. on a team project, with the free version everyone added is a admin of the project and you change change people role or permission, its admin for all unless we upgrade to a paid version.

Question; I can't seem to find how to remove someone from a project once they are added.


Answers:
author: Andy Heinzer
body: Hi [@Nicholas Rathwell](/t5/user/viewprofilepage/user-id/4990937)

I understand that you are wanting to be able to remove a user from a project when using the Free plan. There is not a clear way to do this unfortunately within the free plans. The feature that controls this ability is actually controlled within the project level permissions, which is only available to paid plan sites.

As a work-around, I found that you could go into the Cog Icon \> User Management and select the ... menu for that user, then choose revoke access to the site for that account. This also has the affect of removing that user from the project, but it would also do this for all products and projects across the site.

The management of users within a project has been designed to be a feature within paid plans only.

I hope this helps.

Andy


author: John Funk
body: Hi Nicholas - Welcome to the Atlassian Community!

I am not having this problem. Can you share more details?

comments: author: Nicholas Rathwell
body: Hi John, thank you for your quick reply.

Please see screen shot below and ref points;

1. there is no ... to get a menu to maybe select delete.

2. Mentioning that on the free version you cannt choose the permission role.

3. Only allow me to add extra admins.

![2022-07-20_20-34-34.png](https://community.atlassian.com/t5/image/serverpage/image-id/207141i01F9AA59FC25F275/image-size/large?v=v2&px=999 "2022-07-20_20-34-34.png")


author: John Funk
body: Well, that's weird because I see Remove beside each person. Let me see if someone from Atlassian can take a look at it.


author: Graziela G_ Weber
body: I have two profiles.  
The admin can always add and delete.  
The user can not.  
[Nicholas Rathwell](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4990937) have a look if you are as main admin.  

And it's nnot the correct place, where you are now :)  

It must be here...  
Click on show details or ... and can delete :)  
![delete users from group.png](https://community.atlassian.com/t5/image/serverpage/image-id/207253i136CF84F1E6FDF8E/image-size/large?v=v2&px=999 "delete users from group.png")  

For atlassian admin: why we can copy/paste pictures? it take to many time to save and upload and so make it more difficult to help the forum members. Thank you


Tags: atl-rvw

cloud
is possible a JQL to pick a date every year ( same date on 15 july)?
Asked by Dani Santa:

I have automation for a BAU in my company

Weekly BAU-Monthly BAU-Quarterly BAU and also the Annually BAU.

I use {{july.OfTheMonth(2, 5)}} and didn't work also I pick a date, but I assumed that date I should change every year manually.

Is there any JQL for this?


Answers:
author: Sayed Bares [ServiceRocket]
body: Hi Daniela,

The only way I can think of (without third-party apps) is using [startOfYear(*INC*)](https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/#Advancedsearchingfunctionsreference-startOfYearstartOfYear) function.

The issue with INC is that it only accepts a single parameter type Year/Month/Week ..*`(+/-)nn(y|M|w|d|h|m)`*

So the best way to do this is using days and 15th of July is exactly 195 days more than 1st of January. Thus, the following query should do the trick:

```
created >= startOfYear("195d") and created <= startOfYear("196d")
```

Best,

Sayed


Tags: cloud
Error 500 al crear subtareas
Asked by Ester Cerver?:

Hola,

al crear subtareas nos devuelve este error, a que se debe?

![image.png](/t5/image/serverpage/image-id/206723i9DF3C29AF84067BA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hola Ester,

?Sigues recibiendo este error?


Tags: cloud
Jira Workmanagement monitor workforce usage
Asked by ks.hyeon:

Can Jira Workmanagement monitor workforce usage on a weekly or monthly basis on a project-by-project basis? It seems possible for each individual project.


Answers:
author: John Funk
body: Hi [@ks.hyeon](/t5/user/viewprofilepage/user-id/4275095) - Can you provide more information? What are they types of things you are looking for?


Tags: cloud
Default description in Forms
Asked by Maruf Mamurov:

**Hi all!**   

Is there any way to add a default description in Forms?   
Otherwise our customers should copy table for filling and add it to description manually.  

![Screenshot_1.jpg](/t5/image/serverpage/image-id/206665i5971EF296956EC9E/image-size/large?v=v2&px=999 "Screenshot_1.jpg")


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [@Maruf Mamurov](/t5/user/viewprofilepage/user-id/4604711) !

If I correctly understand you, try to create a form template with the text field as you need.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/206736i5E6DA7C058ADC0B6/image-dimensions/340x327?v=v2 "image.png")

And change the Label to your custom. So, your customers shouldn\`t copy the table for filling and add it to the description manually.

Try out **[Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/forms-checklists-for-jira?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Default-description-in-Forms_20220719)** with full functionality for free.


Tags: cloud
Marketplace App - after 30 day free trial, does billing start automatically?
Asked by Luka Basic:

Hi,

Looking to try some apps which provide a 30-day free trial. My question is, once my 30-day free trial is up, does billing start automatically or does it finish and I have to manually purchase the full version?

Thanks.


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Luka Basic](/t5/user/viewprofilepage/user-id/4988745) Welcome to Community.

Billing will start at the end of your trial, but since apps will be billed at the same time as your Jira instance, you'll probably get a bit more than 30 days free.

For example: your Jira instance is billed the 10th of each month. You start a trial for an app on the 1st; since there are only 9 days until your billing, you will be able to trial the app for 9 + 30 days.


Tags: cloud
Board highlighted workflow not showing?
Asked by Frank Cecere:

To give my users a better UI, I want the highlighted workflow process to show up when moving issues across the workflow in the board view. I had it once where it would highlight what I can move each issue to at its current point but that seems to have gone away. Does anyone how to bring it back or how to fix it?


Answers:
author: John Funk
body: Hi Frank,

This seems to be a "feature" of Team-managed projects. If you use a Company-managed project then you would see the highlighted workflow path.

You can leave feedback by clicking the Give feedback button on the bottom left side of the menu while on the project.

comments: author: Frank Cecere
body: I am using a Company-managed project and I don't see the highlighted workflow path on the board view.


author: John Funk
body: Can you share a screenshot? And have you checked the transitions to make sure there are not conditions that are preventing the issue from being moved?


author: Frank Cecere
body: The issues can move fine in between the columns its just not showing the highlighted path like it once was. What would you want a screenshot of?


author: John Funk
body: Maybe a screenshot of the entire left menu structure? Like this:

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/207747i7C99483C52EA29E0/image-dimensions/265x840?v=v2 "Screenshot.png")


author: Frank Cecere
body: ![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/207756i61A10224AB126685/image-size/large?v=v2&px=999 "Screenshot_1.png")![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/207757iA9A54C3BB20BDD0C/image-size/large?v=v2&px=999 "Screenshot_2.png")


author: John Funk
body: Well, I don't know what to tell you. Some of my boards work and show it and some don't. I would submit a support ticket to Atlassian to see what they say.

<https://support.atlassian.com/contact/#/>

Please post back here with the resolution so we can close this out.


author: Frank Cecere
body: Okay will do, thanks for the help thus far.


Tags: cloud
Jira Notification in Microsoft Teams
Asked by Jenish Bhujel:

Hello, I want to send notifications to a shared channel in Microsoft teams...if any task is incomplete on or after the end date of the active sprint....I want to send a notification to Microsoft teams so that my team members look into it and close the task.

Furthermore, I would like to keep sending notifications periodically until the task is resolved. So, that I can close the sprint.

Thank you for your help.


Answers:
author: Vikrant Yadav
body: Hi [@Jenish Bhujel](/t5/user/viewprofilepage/user-id/4952769) For getting notification on a particular channel, first need to go that channel, click on three dot(s) \>\> you need to click on Connector \>\> Search JIRA Cloud Connector \>\> Copy webhook URL. and Paste that URL in JIRA webhooks. Insert JQL \>\> Select event like Issue Update, Issue Create event . For the project which you select in JQL , for that project Issue Notification starts coming in that channel.

Or you can follow the steps in below link for getting notification on Teams Channel :-

[https://confluence.atlassian.com/automation073/integrate-microsoft-teams-1093013407.html#:\~:text=Enter%20Automation%20for%20Jira%20as,Send%20Microsoft%20Teams%20Notification%20action](https://confluence.atlassian.com/automation073/integrate-microsoft-teams-1093013407.html#:~:text=Enter%20Automation%20for%20Jira%20as,Send%20Microsoft%20Teams%20Notification%20action)

Thanks

V.Y


author: Pramodh M
body: Hi [@Jenish Bhujel](/t5/user/viewprofilepage/user-id/4952769)

You can use the "Send Microsoft Team Message" Action to send an automated message via Automation

Use the Schedule Trigger and a JQL to trigger the Automation with closedSprints() function to search the issues

![Teams.png](https://community.atlassian.com/t5/image/serverpage/image-id/206372iF100907551A9E56B/image-size/large?v=v2&px=999 "Teams.png")

Let me know if you have any queries

Thanks,  
Pramodh

comments: author: Jenish Bhujel
body: Hello I want to create trigger...if any task is incomplete on or after the end date of the active sprint....I want to send a notification to Microsoft teams so that my team members look into it and close the task.

Furthermore, I would like to keep sending notifications periodically until the task is resolved. So, that I can close the sprint.

But I am unaware about exact Schedule trigger or JQL trigger


Tags: cloud
Need to know how to create Child issues within Child issues.
Asked by Frank Cecere:

Could someone please explain how we can create a hierarchy of issues that don't show up on the board besides the parent issue?

For example, We want to complete a profit and loss document. We put the profit and loss document as a task on the board.

One of our members needs the wages to be updated in order for her to complete the profit and loss statement. So she goes into the profit and loss statement task in the board and selects create child issue and types in 'needs updated wages'.

In order for the wages to be updated the boss needs Carlos's backpay to be updated. From here, we want the boss to be able to go into the "needs updated wages" child issue and create another issue that needs to be completed first which is "update Carlos's back pay".

What is the best way to do this sort of issue hierarchy system within Jira and to make sure none of these subtasks show up on the main board but can be accessed only by going down the tree of the parent "profit and loss document" task? Please let me know if you need further explanation of what I'm trying to say.

Thanks.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Jira only supports parent/child relationships (Issue and Sub-task are the words Atlassian uses.) There is no concept of a grand-child or Sub-sub-task. You could use something like [Structure](https://marketplace.atlassian.com/apps/34717/structure-flexible-jira-project-management?hosting=cloud&tab=overview) to give you the appearance of more layers of abstraction.


author: Gaurav
body: Hello [@Frank Cecere](/t5/user/viewprofilepage/user-id/4987399)

After from the suggestion to use plugins like 'Structure'; I would suggest you can even create issues at the same level but create dependencies like 'Blocks' or 'Blocked By'.

Atlassian natively provides this functionality.

Regards,

--GG


Tags: cloud
Remove Link/Disconnect a confluence page from WM project w/out adding new connection?
Asked by Jenn Sanders:

I see that there is a way to CHANGE the confluence space/page a project is connected to, however, what if I no longer want the project to be linked ANY confluence workspace/page?  

Is there a way to simply remove a connection entirely?

Sincere thanks!


Answers:
author: iDa Khoshvaght
body: Hi Jenn,

Thank you for raising your question in our community and sorry if we are answering you late.

Unfortunately, this is a bug and there is no way to remove the connection completely, you can only [delete that page/space](https://support.atlassian.com/jira-work-management/docs/create-edit-and-delete-project-pages/) or [change it to another page/space](https://support.atlassian.com/jira-work-management/docs/connect-your-project-to-a-different-confluence-space-or-page/).

We are tracking this bug here:

* [JWMCLOUD-463: Not possible to remove a Space/Page from the Project Pages](https://jira.atlassian.com/browse/JWMCLOUD-463)

In line with our [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html), I would request you to **Vote** and **Watch** to increase the popularity and to get notified of any developments/updates made on this Bug.

comments: author: jmorrison
body: This is also impacting out organization.


author: Tobias Bosshard
body: is there any update or news to this bug/missing function?


Tags: cloud
Creating subtasks under stories in jira automation
Asked by Wendy Chen:

Hi! My automation rule currently creates 5 stories when an epic is created. I want to create subtasks under each of those stories. How do I link those subtasks under the appropriate story in jira automation?

Rule:

* when is epic is created:
* story 1 is created
  * subtask 1
  * subtask 2
* story 2
  * subtask 1
  * subtask 2
* story 3
* story 4
* story 5

I want to have the subtasks linked to their appropriate story. How can I achieve this?


Answers:
author: Gaurav
body: Hello [@Wendy Chen](/t5/user/viewprofilepage/user-id/4984693)

For linking subtasks to appropriate stories, you will need to create them after the story.

Basically, you need to set the automation to create the story and then the subtasks which should be liked to that story.

I have done this for a Task and linked 2 subtasks to the Task. Please find below the screenshot for the same. You will need to replicate this for each story for which you need to create the subtasks.

Kindly accept the answer if this helps. Please let me know if you have any follow-up questions.

Regards

--GG

![Subtask for Tasks.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/205935iD0E1E46A78B55179/image-size/large?v=v2&px=999 "Subtask for Tasks.PNG")

comments: author: Wendy Chen
body: Thank you so much!!


Tags: automation

cloud
CSV??????????????
Asked by ?? ??:

????URL???????CSV???????????????????

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

?????????CSV??????????????????????????  
?????????????????????????


Answers:
author: John Funk
body: ?? [@?? ??](/t5/user/viewprofilepage/user-id/4432740)   
?????????????????????????? ???????????????  
<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

comments: author: ?? ??
body: ????????????????

??CSV?????'Tips for importing CSV data into Jira fields'???????????  
??????????????????????????????????????


author: John Funk
body: ?????


author: ?? ??
body: ????????????????


Tags: cloud
How to restrict assignable persons?
Asked by Anette Noll:

Hello all, I'm looking for a solution to this:  

If the creator of a task is member of a certain usergroup (i.e. customer), than he/she may only be allowed to assign tasks to persons which are member of the same usergroup (customer).  

I'm curious about the responses and ideas.


Answers:
author: John Funk
body: Hi Anette,

You would control that with the Assignable User permission in the Permission Scheme associated with the project.

comments: author: Anette Noll
body: Hi John,

thanks for reply.

As Dirk mentions this is the place where the general configuration can be made.

But I would like to add an exception to that general configuration.


author: John Funk
body: Right - you won't be able to control that to that level. But I think you can have the general config and then send an email through automation if the wrong user is assigned.


author: Anette Noll
body: This is a possible solution. In the meantime I created a user picker field with a usergroup filter behind it. The value is then copied into assignee field. This way customer doesn't need assign permissions and only can choose assignees we want him to choose


author: Dirk Ronsmans
body: Hey [@Anette Noll](/t5/user/viewprofilepage/user-id/4198653) ,

what John mentions is indeed the general configuration on who can be assigned a ticket to. (Assignable User).

However, you can not dynamically filter based on who created the issue and what group(s) they are a member of to only allow users from that/those same groups to be assignee.


Tags: cloud
Can't update "Reporter" field
Asked by Gulnara Nyanyukina:

Hello,  

When I try to update "Reporter" it says that this field can't be edited.  
The chosen permission scheme allows modifying reporter and this filed is there on the "Edit" screen. I can't think of what else can be causing this?


Answers:
author: Sreenivasaraju P
body: Hi [@Gulnara Nyanyukina](/t5/user/viewprofilepage/user-id/4985873) ,

As per the below article by Atlassian, reporter can be modified if the user has modify reporter permission and reporter is in the edit screen.

Can you please check once again, whether your getting edit option (inline edit) for reporter field or not

<https://confluence.atlassian.com/jirakb/user-not-able-to-change-the-reporter-on-an-issue-1069027313.html>


Tags: cloud