youngmon/atlassian-qna huggingface dataset:
Trello cards not showing
Asked by Aaron Solomon:

On one of my boards, the cards are not showing in Chrome. Under each list it just says how many cards are there, it does not show the cards. Do you know how to get them to show?


Answers:
author: Garrett
body: Hey [@Aaron Solomon](/t5/user/viewprofilepage/user-id/1338643)

It sounds like you have your card filtering turned on in that board currently: <https://help.trello.com/article/787-filtering-search-cards-on-a-board>

You can remove that filter by clicking the x next to the card count or by hitting the X keyboard shortcut.

I hope that helps!
Notifications for desktop
Asked by Maria FluentinRussian:

How can I turn on notifications for desktop for my Trello app? In Settings menu there is no this option. So it doesn't work. Then how can I control my tasks?) Only by opening boards each time?

Thanks for answer.


Answers:
author: Torben_trello
body: If the option is not present in the accounts page, they can be switched on/off directly from within the browser settings.   

To enable/disable Trello desktop notifications in Chrome \& Firefox, click the "padlock icon" in your browser's address bar while you're on [https://trello.com](https://trello.com/). From there, under Permissions, you can change the Notifications permissions to block notifications from trello.com. You can see an example here: [Receiving Trello notifications](https://help.trello.com/article/793-receiving-trello-notifications)

I hope that helps.
how does Trello bill for multiple users, such as for a real estate team?
Asked by Mike Ferrante:

I'm confused on how Trello works. We want to use a project management software to manage things like onboarding new agents. Do I pay based on each agent who needs to login to the system? Or do I set up all my onboarding, videos to watch, articles to read, etc, and I just pay for my account?

And it's odd to me that I can't find someone to call to ask questions. Is it hard to get issues worked out? What if I need help learning to use it? Any thoughts?


Answers:
author: Mike
body: Hi Mike,

While we don't offer support by phone, we're always happy to help at <https://trello.com/contact>

How you pay depends a lot on how your boards are set up. At a high level, if you were to upgrade to Business Class, Trello would charge you based on 1) the number of members of your team, and 2) the number of [Multi-Board Guests](https://help.trello.com/article/1123-multi-board-guests).

In other words, Business Class is designed to charge you for the people you're collaborating with. Most companies will add everyone who'll be working on boards to the team, and you can then add people who aren't on the team directly to one board at no additional cost. Once they get added to multiple boards on the team, they become a Multi-Board Guest, and are also billable.

Feel free to reach out with any further questions!


Tags: team
Is it possible to view 2 boards at the same time?
Asked by Scot:

I have one board for Orders and One for Quotes and they have slightly different work flows. Is it possible to view both board side by side or is there a quicker way to switch between boards (like a keyboard shortcut)? Or should I re work a single board to somehow accomodate both task types?

Thanks,


Answers:
author: Scott Theus
body: Hi [@Scot](/t5/user/viewprofilepage/user-id/3516646) ,

There is no way to do this out of the box in Jira, your options are to either add a board that accommodates both tasks or opening another browser window and displaying one board in each window.

Frankly, I think it is easiest to compare boards using two browser windows and dual monitors; I put one window on each monitor. If I need more detailed comparison I usually go into Portfolio.

-Scott
Is it possible to avoid losing activity about the card when you move it to the other board?
Asked by aleksandra:

The card is made in one board, and then has been moved from one column to the other in the same board. Then when you move the card to the other board, the activities are lost. Can that be avoid?


Answers:
author: Garrett
body: Not currently [@aleksandra](/t5/user/viewprofilepage/user-id/3516596)

When moving a card to a different board, some activity doesn't persist because the actions that occurred on the original aren't relevant to the board it was moved to. For example, list moves won't be displayed because those lists aren't present on the destination board.

Additionally, we don't preserve those actions after moving or copying it for security purposes as well. If a member of the destination board (who doesn't have access to the original board) looked at that card's activity, we wouldn't want any information relevant to that original to be displayed.

You could workaround this by copying the card to that board, then linking the original card as an attachment on the new card. This way, you have a quick way to jump back to that original card and see its relevant activity.

I hope that helps explain!
Move selective cards across lists within a board.
Asked by Gaurang Mathur:

Hi,

How can I move multiple cards from a List A to List B part of a board? I came across options of Move all Cards in List. But i want to move a selective set of cards and there are in 20s. I perform this operation quite often. Essentially a Kanban way of maintaining my tasks.

Any help would be great.

Thanks,  
Gaurang


Answers:
author: Garrett
body: Hey [@Gaurang Mathur](/t5/user/viewprofilepage/user-id/3401797)

I'd recommend utilizing the Butler Power-Up to help you here: <https://trello.com/power-ups/5935cab6b26816f9d49fd814/butler>

With that, you could create a custom board button that moves specific cards in a certain list to another. Here's an example of how that could look:

![Screen Shot 2019-08-06 at 3.00.07 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/62547iC7BE7CD66EDFF68D/image-dimensions/534x248?v=v2 "Screen Shot 2019-08-06 at 3.00.07 PM.png")


author: kbuchana
body: Good to know!


author: Gaurang Mathur
body: This is helpful thanks.
how can i get an item checked at all the attached cards, when i check it in a checklist?
Asked by Bruna Junckes:

When i check an item at a checklist, i want the same item to be check at the checklists of the attachments cards.


Answers:
author: Bruna Junckes
body: thanks i think i got that with butler, but i can not make sure because I tried Unito to sync 3 of my boards, and somehow I created a loop that used all my commands of the business account.  
Is there a way i can renew my commands before the next month? I will not use unit anymore, I am afraid to get a loop again and miss all my commands for the month.   
I will try to figure it out how to make my workflow just with Trello and butler.

comments: author: Garrett
body: Would you mind reaching out to us at <https://trello.com/contact> please Bruna?

That way we can dig deeper into those Butler commands and take a closer look at your quota.

Thanks!


author: Garrett
body: Hey [@Bruna Junckes](/t5/user/viewprofilepage/user-id/3502466)

There won't be a way to mirror those checked items to other attached cards natively. For that, I'd recommend exploring something like Butler or the Mirror Power-Up.

* <https://trello.com/power-ups/5935cab6b26816f9d49fd814/butler>
* <https://trello.com/power-ups/5c75708a72eecc4565ecacf5>

I hope that helps!
Problem Trello
Asked by Darya Nikolskaya:

Hello. I have had problems with trello for the second week. The board doesn't constantly freeze and doesn't open in any of the browsers. What can I do?


Answers:
author: Torben_trello
body: Checking out these steps for troubleshooting a slow board might be a great way to start: [Troubleshooting a Slow Board](http://help.trello.com/article/1089-troubleshooting-a-slow-board)

If that does not help, check if the issue is isolated to a single board or across all boards. Feel free to reach out to trello.com/contact with a link to the board, so we can take a closer look.

comments: author: Darya Nikolskaya
body: Thanks for the answer. What can I do if the open card should be around 5000 or more?
Bug with Trello when moving lists
Asked by Peter Burnett:

Hi _ I've noticed a bug with Trello - one which is quite serious for me.

Occasionally when you move a list from one board to another, then move its position within that new board, the list will suddenly disappear from the new board and rematerialise back in its old position on the previous board, sometimes leaving the stub of what the list was called behind.

Screen capture video here:

<https://vimeo.com/351980837>


Answers:
author: Garrett
body: Hey [@Peter Cameron-Burnett](/t5/user/viewprofilepage/user-id/3515366)

So sorry to hear about this issue! So that we can investigate this further, would you mind reaching out to us here please?

<https://trello.com/contact>

comments: author: Peter Burnett
body: I have done, and your guys were very helpful and responsive, thank you very much!


Tags: bug
Not receiving Password reset email
Asked by Vijay Dharmaraj:

I forgot my Trello password. I can't change my Trello password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.


Answers:
author: Garrett
body: Hey [@Vijay Dharmaraj](/t5/user/viewprofilepage/user-id/3515883)

Would you mind telling me your Trello username please? If you don't remember it, would you mind reaching out to us at <https://trello.com/contact>?

That info will allow us to take a closer look at your account. Thanks!
API integration For Newly Created board
Asked by Outright Systems Pvt. Ltd.:

Hi, I am building a sync tool between SuiteCRM and Trello. Right now, I am facing one issue.

Trello has Webhooks for everything, after creating an entity, we need to register that entity using Webhooks for callback URLs.

When I create a new Board from Trello, I have no information received as no webhook is there now from trello.

Right now I have to pull all boards by a watcher job , that pulls all board each minute and insert new boards into CRM.

I don't like the above approach, it is time taking and using a lengthy approach.

I need something a default webhook on account basis for registering new boards call back URL.

Is this possible?


Answers:
author: Outright Systems Pvt. Ltd.
body: Please help guys..


Tags: zzz
Butler Copy a Card to Another Board
Asked by Jonathan Lafleur:

From what I read here:

<https://help.trello.com/article/1164-card-mirroring>

It's possible to :

```
when I am added to a card,copy the card to list "Inbox" on board "Personal" and link the cards together
```

But I can't find how to make it from the Butler settings. Is there any way to make it, or the documentation is not accurate ?

![Buttler1.png](/t5/image/serverpage/image-id/62288iA627D659B658173B/image-size/large?v=v2&px=999 "Buttler1.png")![Buttler2.png](/t5/image/serverpage/image-id/62290i07C97628F90C46A2/image-size/large?v=v2&px=999 "Buttler2.png")


Answers:
author: Jonathan Lafleur
body: I found how to do it!

comments: author: Joanne Hill
body: How did you do it? I have the same problem. I just can't see any Copy command. Thank you


Tags: butler
Can't connect to Google Drive Power-Up
Asked by Rafael Alves:

I'm having a issue when i try to connect my google account with Google Drive Power-Up.

I've authorized the connection in my account the first time, but everytime I try to attach a document in a card I'm requested to connect to my account again, and it goes in an infinity loop.

The Power-Up buttons doesn't even respond when I click in any browser.

Can someone help me, please?


Answers:
author: Teddy
body: Hey Rafael, sorry to hear about the trouble. Can you please reach out to our support team directly at <https://trello.com/contact> so we can help troubleshoot? Please include the platform (web, desktop app) that you are having trouble with as well.

Thanks in advance!
To do lists
Asked by Chelsea Peitz:

If I have multiple people accessing the same boards, is there a way to create a to do list that each person can use individually?


Answers:
author: Garrett
body: Hey [@Chelsea Peitz](/t5/user/viewprofilepage/user-id/1836083)

If you wanted these to do lists on the boards themselves, I'd recommend creating lists for each of those members, then have the assigned member watch that list.

<https://help.trello.com/article/744-adding-lists-to-a-board>

<https://help.trello.com/article/799-watching-cards-lists-and-boards>

Alternatively, you could have your team members explore their My Cards page: <https://trello.com/my/cards>. That page will show an aggregated list of all cards they are assigned to currently.

<https://help.trello.com/article/819-viewing-all-of-your-cards>

I hope that helps!
I have two Trello users with the same ID. How can I change them?
Asked by Louise Rutland:

I've just invited two people to my Trello board but their initials on the little member bubble is only their first name (both C) whereas mine is both names (LR). How can I change their initials to be both names (CM and CK) to be able to tell the difference?

thanks


Answers:
author: Devon Henderson
body: Hi [@Louise Rutland](/t5/user/viewprofilepage/user-id/3514666) !

This is something a user must set for themselves, unfortunately. If you want to help walk them through it, they need to:

1. Click their profile circle in the top right corner of their Trello (theirs will say C)
2. Choose **Profile \& Visibility**
3. Set their initials here:

![315D0E32-2268-4A69-9507-9E9535117CC5.png](https://community.atlassian.com/t5/image/serverpage/image-id/62268iC0641054D1B5FBAF/image-size/large?v=v2&px=999 "315D0E32-2268-4A69-9507-9E9535117CC5.png")That is what will show on their little profile picture on boards. Or, they can upload a photo to replace their initials. Either will clear up the confusion --- unfortunately for your case, they will have to do that work, though.

Hope this helps!

comments: author: EMI
body: Hello! Maybe you can help me too... after the change to the Atlassian account, the option to choose the **Initial** of the User is not available anymore. We like to keep the 3 characters long and choose our Initial. Do you know how we can do this?


Tags: member
I can only see MY card, not my team's
Asked by Damian Davis:

Hi,

I'm fairly new to Trello so apologise if this is an easy one - but I've searched help and searched google and can't find an answer.

We use Trello at work, and have multiple people using the same boards, and normally I can see my cards and all the other team's cards on the board, but I clicked something yesterday and now can only see my cards. I need to see ALL cards including any cards assigned to other team members.

How do I get that view back?

Thanks,

Damian


Answers:
author: Devon Henderson
body: Hi [@Damian Davis](/t5/user/viewprofilepage/user-id/3514597) ! You might have hit Q - the keyboard shortcut to only show cards to which you are assigned. Type Q again and it should go back to normal!

You might also see a green box like this:

![DCA2F963-7AD1-45AB-926B-B34CB3798C75.png](https://community.atlassian.com/t5/image/serverpage/image-id/62269i32AF667D134D4EA6/image-size/large?v=v2&px=999 "DCA2F963-7AD1-45AB-926B-B34CB3798C75.png")

Hit the X and it will do the same as hitting Q.

You can read more about [keyboard shortcuts here](https://trello.com/shortcuts) - they're handy but can catch you off-guard if you don't know what they are :)

Hope this helps!
Unable to move card to another board
Asked by khoinguyen-beeketing:

Today, I was unable to move a card from a board to another one, it happened with some boards, not all. But all cards on that board was unable to move to another one.

It's showing an error on top right, and then I was unable to access that card anymore, it's showing not found card.

Yesterday it worked well, just happening today


Answers:
author: Blair at Atlassian
body: Sorry about that! We've made some changes recently in hopes of improving this issue - could you let me know if you're still experiencing this problem today after a hard refresh?


Tags: card

move
how do I link cards to items in my to do list on another card?
Asked by Greg Fraser:

I have the standard (free) version

I have created a card (EPIC style)

I have created a list of things to cover off on this high level task

each of these things to cover off has their own card allocated to various resources

I'm trying to link the list items on the EPIC card to the other cards

any ideas - or do I have to power up?


Answers:
author: Devon Henderson
body: Hi [@Greg Fraser](/t5/user/viewprofilepage/user-id/3514273) !

You can use the markdown language Trello uses in comments and descriptions in checklist items as well. My suggestion would be to take the URL for each card you need to link to, and form a link out of the checklist item using markdown:

```
[The name of the card or task goes here](http://tasklink.goes/here)
```

So you put the name of the task in brackets, and then immediately behind it you put the card's URL in parenthesis. This will save that text as a link to that card.

[Here's a video showing it in action](https://trello-attachments.s3.amazonaws.com/5d44401b4a036588cf8af44b/5d44402c0f9cad6fe9ee05d8/41c2972a5e77a4640683500e19f06245/Screen_Recording_2019-08-02_at_9.49.44_AM.mov).

Hope this helps!
Attempting to import a space results in an error
Asked by Dan Haab:

I am trying to import a space from a different cloud instance but I get the following error message.

Multiple entries with same key: confluence-administrators=administrators and confluence-administrators=confluence-users

I can't find any information specific to this problem from a quick interweb search. Any help would be appreciated


Answers:
author: Dan Haab
body: For anyone that happens to run in to a similar problem:

This problem was resolved by Jira Support when they found that the *exportDescriptor.properties* had the incorrect *defaultUsersGroup*.

The export file had -\> *defaultUsersGroup=confluence-administrators*

Where it should have been -\> *defaultUsersGroup=confluence-users*

Once this was resolved in the export file the import worked as expected. Thanks to Jira Support for the help on this.


Tags: cloud

confluence-cloud
Confluence license issue
Asked by balachandarbalraj:

Hi team

We have confluence license "SEN-2020645" in this license was expired .Today we renew the confluence license,But new license SEN was different how we apply the new SEN license to our server New SEN no "SEN-18265372" . If we try to apply the new license we are getting "XSRF check failed " error. Can you please help me to resolve the issue.


Answers:
author: Daniel Eads
body: Hi [@balachandarbalraj](/t5/user/viewprofilepage/user-id/2526377) ,

I see you've also [recently asked a question indicating you have upgraded Confluence to 7.4](https://community.atlassian.com/t5/Confluence-questions/cloud-migration-assitant-issue/qaq-p/1779799) and want to see if that question is also for the same server instance here. In the linked question, I can see that you're accessing the 7.4 instance directly by IP address.

As [@Craig Castle-Mead](/t5/user/viewprofilepage/user-id/224850) mentions, any reverse proxy such as nginx or Apache needs to match what's listed in the proxy connector in the server.xml file.

This *also* needs to match the configured **Base URL** in [Confluence's General Configuration page](https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html). Given that you appear to be accessing the instance by its IP address instead of a canonical URL, it's quite likely that Confluence believes its address is something else than an IP address, hence the XSRF error. You'll either need to access Confluence by the base URL listed in the General Configuration, or change the base URL to something your browser can resolve.

Cheers,  
Daniel \| Atlassian Support


author: Craig Castle-Mead
body: The XSRF error likely means that your reverse proxy/server.conf configuration isn't setup as needed (the address you're accessing Confluence with in your browser isn't what Confluence thinks it's running as.

<https://confluence.atlassian.com/doc/proxy-and-https-setup-for-confluence-950286281.html>

CCM


Tags: confluence-server

migration-customer-care

server
Layout Is Incongruous For Multiple Code Blocks
Asked by Johnny Winter:

Hello

(version: Server, Confluence 7.12.2)

New to confluence. Was successful in inserting into a page, code blocks per the CODE BLOCK macro, however, after inserting the first code block and then inserting two more, I noticed that..

The first one's distance from the second CODE BLOCK can be adjusted by simply hitting enter to create new lines (which is showed on the image I posted); however, I apparently cannot do so with the second and any ensuing CODE BLOCK macros, at least in DISPLAY mode.

So, to be more clear, in **edit mode**, I CAN hit enter to create more lines/separation between the 2nd and 3rd code blocks, however, upon publishing/updating the page, the two code blocks do not show the separation distance that showed in edit mode after I hit enter between them to create that distance. Again, this is not so with the 1st and 2nd blocks, the distance between these two reflect what is shown in edit mode.

Note that going back into edit mode, it does show the distance I created between code blocks 2 and 3, but again, once you save the changes, the final display does not show this distance..

See below for pics..

Here is the distance in **edit mode** between all 3 macro code blocks:

![confluence - code block formatting issue edit mode.jpg](/t5/image/serverpage/image-id/156406iA7DC7D9BDFD53674/image-size/large?v=v2&px=999 "confluence - code block formatting issue edit mode.jpg")

///////////////////////////////////////////////////////////////////////////////////////////////////

Now when **displayed**, losing the distance between Code Block 2 and 3..

![confluence - code block formatting issue display mode.jpg](/t5/image/serverpage/image-id/156408i0781CE2837F38F31/image-size/large?v=v2&px=999 "confluence - code block formatting issue display mode.jpg")


Answers:
author: Brant Schroeder
body: [@Johnny Winter](/t5/user/viewprofilepage/user-id/4519721) Welcome to the Atlassian Community

Did you happen to copy and paste any of the code blocks into Confluence? Sometimes formatting is carried over from other applications. When I manually add all the macros via the editor and on a new page I am able to space code blocks by hitting enter.


Tags: new-to-confluence

server
Page Copy and @mentions
Asked by tammy barber:

If you copy a page and the page contains @mentions, will the team members receive another notification?


Answers:
author: Patrick Vanhoof
body: Yes, it's a new page you create and so also new mentions.

I think you can avoid the notifications to be sent out by copying the page under a page which has restrictions (the mentioned people do not have access). When the copy is made, move it to the right place.


Tags: confluence-server

copy

mention

page

server
Can I have the same page exist in different Spaces?
Asked by Cameron West:

If I wanted to have a document be captured in multiple spaces, is there a way to do that without merely making copies of? Is there a way to make it so if I make an update to the page, that page will be updated in each of the spaces it is a part of (whereas copies would have to be manually updated in each Space)? Thanks.


Answers:
author: Craig Castle-Mead
body: Hey Cameron,

You should be able to use the Include Page Macro (<https://confluence.atlassian.com/doc/include-page-macro-139514.html>) that effectively embeds one page (source space) in another (destination space) - you'll just need to ensure that the permissions are consistent between the spaces.

CCM


Tags: new-to-confluence