youngmon/atlassian-qna huggingface dataset:
Industries
Asked by Barbara Luider:

1. I want to know how to configure Industries to add in some pertinent to us. Cannot find out how to do that?

2. In searching industries there came up a "Work by Industry" Report with a screenshot of the page but absolutely no instructions on how to locate it.

I am finding this to be an improvement to the Help, but much of it is exactly that a screenshot with no direction

Need help please


Answers:
author: Brant Schroeder
body: [@Barbara Luider](/t5/user/viewprofilepage/user-id/5136800) Welcome to the Atlassian community

Can you share a screenshot of what you are seeing?

comments: author: Barbara Luider
body: ![Industry Screen Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/260227iAC92A028D380EF20/image-size/large?v=v2&px=999 "Industry Screen Capture.PNG")


author: Brant Schroeder
body: [@Barbara Luider](/t5/user/viewprofilepage/user-id/5136800) It looks like you are using an app. Do you know what apps you have installed in your instance?


author: Barbara Luider
body: I am using Help WITHIN ProShop On-line


author: Brant Schroeder
body: [@Barbara Luider](/t5/user/viewprofilepage/user-id/5136800) what is proshop online? How is it related to Confluence?


Tags: cloud

confluence-cloud

industry
Calender Power-up: items not loading in
Asked by Laura Geerts:

Anytime I open up my calendar power-up, the items don't appear. I have to refresh between two to five times, before any checklist items finally show up. It doesn't help to wait, either.

No biggie per se, but this has been going on for a couple of weeks, and it's getting pretty annoying. I've now checked with my colleagues who work on the same board, and apparently, they've been experiencing the exact same thing.

What can we do?


Answers:
author: Alex W
body: Hey [@Laura Geerts](/t5/user/viewprofilepage/user-id/4750098) - there may be a performance issue with your board. Do you mind raising this as a ticket with Trello Support so we can investigate? We'll need you to send through the URL of the board so we can take a look. You can raise a ticket at <https://trello.com/contact>
Trello API: How do I accurately get the value of a Custom Field?
Asked by Jake:

Hello :)

First time posting, thank you for any help \& guidance.

I'm attempting to store custom field values using **GET /1/cards/{id}/customFieldItems**

My problem is that the ++order of the custom fields response is inconsistent,++ meaning my bracket notation to access the value is unreliable as the fields do not appear in the same position.

**value = response\[0\]\['value'\]\['number'\];**

Please see screenshot which shows the response of 4 separate cards in a list.

![Screen Shot 2022-02-09 at 7.24.28 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/182440iEFFD734689BBE255/image-size/large?v=v2&px=999 "Screen Shot 2022-02-09 at 7.24.28 pm.png")

Can someone please provide some knowledge as to why this happens and any options I may have to get around it?

Thank you very much!


Answers:
author: Felix
body: Hey [@Jake](/t5/user/viewprofilepage/user-id/4750028) - this is a bit unfortunate, and we should probably be sorting the field items before returning them.

Nevertheless, you will have to rely on the idCustomField value to tell you which custom field the custom field item value refers.

Basically, you have the "customFields" which can be retrieved from /1/boards/:id/customFields, which is the definition of the fields (name, type, position, **id**).

That definition (the "customField") is what the customFieldItem.idCustomField refers to, and what you'll need to use to match up which customField the customFieldItem provides a value for.

Sidenote: there's also an Atlassian Developer Community (<https://community.developer.atlassian.com/>), where API questions might be answered more quickly.

Felix

comments: author: Jake
body: Thank you very much Felix, I'll try to implement this and report back :)

I appreciate the response!

Jake


author: milynnus
body: [@Jake](/t5/user/viewprofilepage/user-id/4750028)

Would get by custom_field by name a better bet ...not sure this would work...you can try it

next(cf for cf in card_cf_list if cf\['name'\] == req_field_name)

(note...did not test code)

comments: author: Jake
body: Thanks [@milynnus](/t5/user/viewprofilepage/user-id/3947182) I'll let you know how i go :)


Tags: api

custom-field
I can?t log in directly to Trello.
Asked by Tina Salisbury:

I have been using Trello for a few months. I went online to use the web based version a month or so ago as I couldn't access some functions in the app. When I went to log in to Trello, it redirected me to the atlassian site and asked me to log in. I did, but now I cannot log into the Trello App directly, it redirects me to another login site. Is this temporary? Surely a productivity app wouldn't permanently make us login in such an inefficient way??


Answers:
author: Brant Schroeder
body: [@Tina Salisbury](/t5/user/viewprofilepage/user-id/4749504) Welcome to the Atlassian community

All Trello accounts I believe were migrated to Atlassian accounts. I thought that this had been completed but maybe it is still in progress, according to their KB (<https://help.trello.com/article/1197-using-trello-with-an-atlassian-account>). You should only have to login through your Atlassian account.

I would suggest submitting a support issue here by clicking the link and scrolling all the way to the bottom and selecting contact support so they can look at your account and see what is happening: <https://trello.com/contact#/>
Dashcards documentation?
Asked by Hannah Humbert - Simpla Workflows:

Hello! Hoping to find out some more info around Dashcards and wondering if there is anything sort of help documents out there? Or maybe someone here can help? I just have a couple of basic questions:

1. The history and alert features show a little briefcase icon next to them to show you need a paid Trello plan to use them. Can you use them on the Standard plan, or only Premium?  

2. In the history part of Dashcards, would this chart shown below eventually show the count of cards over a period of time?   

![Dashcards.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/182365i77BAAB6D6B65FB25/image-size/large?v=v2&px=999 "Dashcards.PNG")  
Would the values along the x-axis be each day of the week? If so, would this only show for a particular period (i.e. count of cards in the last 3 months)? Any plans in the future to change this to monthly or quarterly reporting?  

Thank you!


Answers:
author: Oscar Triscon
body: Hi Hannah, I work in the Dashcards team.

1. Dashcard history and alerts are currently available on the same plans as other advanced Trello features such as the workspace table, that is, on the Premium or Enterprise plans.

2. When you create a Dashcard, the history starts to be recorded and grows day by day. It doesn't go back to before the Dashcard creation, and that's why you're only seeing one column for a newly-created Dashcard. Eventually, there will be a column for every day, up to 31 days at the moment. We are planning to offer up to 90 days daily history. Currently monthly or quarterly charting is not on the roadmap, but it's something we can consider if people find it useful.

comments: author: Hannah Humbert - Simpla Workflows
body: Thank you! ?


Tags: card
How can I view my tasks across all my boards?
Asked by Alison Conklin:

Hello! My small company uses Trello to organize tasks across all our clients (16 total). For each client we have a board, and we are hoping to find a way to view all our boards and tasks in one easy view, more specifically deadlines using Advanced Checklists.

On a board's calendar, you can view that board's checklist list items / due dates, but you can only view one board at a time.

On Workspace Calendar, you can view the cards on a calendar, but you can't view the checklist items.

On Workspace Table, you can view all your boards and an overall due date, but reorganizing your cards by ascending or descending due dates does not work, and the view is too broad where you cannot view checklist items.

On the Home section, under Your Items, this does show checklist items, but with the amount of boards, cards and checklist items we have for our clients, this is messy and a list that stretches way too long.

Our magical solution would be the view an individual board's calendar has with checklist items laid out but with all your boards in one spot.

Are we missing something? Is this because of our package (Premium)? Is there another view we have not tried that does this?


Answers:
author: milynnus
body: [@Alison Conklin](/t5/user/viewprofilepage/user-id/4749082)

Good post. You have summarise it very well. This requirement for a magical solution has been asked my times. I have not come across a solution. BlueCat, a report, power up might be able to help you

For this reason, where client need to manage item dates, I would suggest that you using cards instead by converting items to cards.

Do share with us show you have a solution.

comments: author: Robin Warren _Blue Cat Reports_
body: Thanks [@milynnus](/t5/user/viewprofilepage/user-id/3947182)

[@Alison Conklin](/t5/user/viewprofilepage/user-id/4749082) if you want a quick demo of how Blue Cat could help feel free to reach out. robin at bluecatreports.com :)


Tags: calendar

checklist

table
work view: table view - how to sort
Asked by Alice End Videoproduktion:

in the work view --\> table view:

is it possible to sort the view by Name, oder date?


Answers:
author: Meghashrita Kashyap
body: Hey [@Alice End Videoproduktion](/t5/user/viewprofilepage/user-id/4749335) Unfortunately currently under the Table view we can only sort the cards based on the due date on the cards, we don't have the option to sort the table view by the card name.

However, you can leave a feedback by clicking on the "Give us feedback!" option for any feature that you would like to see implemented for the same.

comments: author: Nikki Puttergill
body: The blog post <https://blog.trello.com/trello-table-view> says that this sort is possible. Can you explain please?
Making a board "public"
Asked by Shavone Lave:

I'm trying to make a board public so that others have access to it and are able to bopy the board.

However, when I go to settings and copy the link to share the URL, I notice it says "All members of the Workspace can see and edit this board."

How do I change it to: "Anyone on the internet (including Google) can see this board. Only board members can edit."


Answers:
author: Alex W
body: Hi [@Shavone Lave](/t5/user/viewprofilepage/user-id/4749100) - it sounds like you're sharing the URL of the board but have not yet changed the visibility of the board to Public. You can learn how to do this by following this tutorial: <https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-workspace>
How to export Table View into excel?
Asked by Andra Babigian:

We are setting up various Table views for team members and we want to export the data in our view but don't see how.


Answers:
author: Robin Warren _Blue Cat Reports_
body: Hi Andra, the Quick Lists in Blue Cat (I am pretty sure you know them :) ) can do what the Trello team tables do, including the ability to export the data (or indeed get it emailed to people on a schedule)

You have my contact details if you want to discuss :)

comments: author: Andra Babigian
body: Thanks Robin, I was hoping Trello had an export of what each user is setting up on their own, fewer things to add to my list of to-dos. Love Blue Cat!


author: Alex G_
body: Hi [@Andra Babigian](/t5/user/viewprofilepage/user-id/3846685) . Would this be useful to you: <https://www.bluecatreports.com/trello-reporting/exporting-trello-data/> ?   
Exporting the whole board might not be the best solution, but if it doesn't have to be automatic, you could export to csv file and edit by hand in excel or google sheets.
?C?mo puedo configurar Trello con Outlook?
Asked by Claudio Aliaga:

Intento configurar, sin embargo me aparece una ventana emergente en blanco y no me permite continuar con la configuraci?n.


Answers:
author: Fabian Lim
body: Hola [@Claudio Aliaga](/t5/user/viewprofilepage/user-id/4748850)

Tenes un screenshot que puedas compartir y los pasos? Que es lo que quieres lograr?

Saludos

comments: author: Claudio Aliaga
body: Hola Fabian, te cuento que no logro sincronizar Outlook con Trello, intento pasar un mensaje de email hacia una tarjeta, pero me indica una ventana emergente solicitando permitir el traspaso de informaci?n, pero posterior arroja error.

Yo soy nuevo en Trello aun no conozco todas sus funcionalidades, pero estoy tratando de ir ordenando mis mails en un tablero para luego ir trabajando mas en detalle, pero no logro hacerlo, te dejo unas im?genes![Mensaje Nueva Emergente en blanco.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/182356i99ACD4C4AAACB2FD/image-size/large?v=v2&px=999 "Mensaje Nueva Emergente en blanco.jpg")![Mensaje Ventana Emergente.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/182357i8822EAF818B3E313/image-size/large?v=v2&px=999 "Mensaje Ventana Emergente.jpg").
Como fa?o para mudar a minha senha?
Asked by Elaine Longo:

Me esqueci da senha atual e s? consigo acessar o Trello porque a senha ficou salva em meu desktop, mas n?o consigo visualiza-la, precisando alterar a senha.


Answers:
author: Alex W
body: Hi [@Elaine Longo](/t5/user/viewprofilepage/user-id/4748696) - you can change your password at <https://id.atlassian.com/manage-profile/security>

comments: author: Elaine Longo
body: Obrigada pelo retorno!! Vou tentar.


author: Elaine Longo
body: O problema, ? que n?o me lembro da senha anterior, o que n?o consigo cadastrar a nova


author: Celine Muller
body: OI. conseguisse resolver esse problema?


author: Heloisa nunes
body: tamb?m estou com esse problema e n?o consigo alterar, por que n?o sei a tenha atual


Tags: atl-gruland
Images not exporting to Google Slides presentation
Asked by Adele Connolly:

Hi everyone, when I export my Trello board to Google Slides to make a presentation, the cover images in the cards don't show up in the slides. Only the text is there:![Screenshot 2022-02-08 11.14.32 AM.png](/t5/image/serverpage/image-id/182311i6EB5C1669707854A/image-size/large?v=v2&px=999 "Screenshot 2022-02-08 11.14.32 AM.png")

This card has a cover image in Trello which isn't included in the presentation. Any idea why this is happening?


Answers:
author: Nathan Smith
body: Hey [@Adele Connolly](/t5/user/viewprofilepage/user-id/4748667)

Thanks for bringing this to our attention, I've passed this over to our team so they can look into what's causing this.

While we don't have an ETA on when a fix for this will be released or information on what I fix will look like, as soon as we have one available, we'll deploy it.

comments: author: Henry Tan
body: Hey, I have the same issue. Is there any solution?


author: Maria Marzuki
body: Hi. Its 2023 and same problem here. Has there been a work around posted anywhere [@Nathan Smith](/t5/user/viewprofilepage/user-id/4510456) ?


author: Mary MacKay
body: I'm having the same issue, can anyone update/fix?


author: Cristiano
body: Same problem here. This is quite old, can you share some infos please?
Jira Description
Asked by Dai G:

Hi, Can anyone tell me how to format the description field in Trello Automation for "create a Jira"?

Markdown does not work and the description filed in the Jira ticket created has \\n before everything.

\\n\\nStart Date: February 1, 2021 8:00 AM GMT, \\n\\nEnd Date: May 31, 2022 5:00 PM BST, \\n\\nCompany Name: , \\n\\nEmail: test@test.com, \\n\\nMobile No: 123456789, \\n\\nAddress: , \\n\\nAgency Email: test1@test.com


Answers:
author: Nathan Smith
body: Hey [@Dai G](/t5/user/viewprofilepage/user-id/3714067)

Nathan here from Trello Support, I hope you're doing okay?

In Jira, you can declare new lines in text by using **\\\\** instead of **\\n**, can you give this a go and let me know if this works for you or not?

You can also find more information about formatting text in Trello here - <https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all>
Butler buttons missing for members of my team
Asked by Johnathan Donaghy:

I have buttons enabled on all of my boards in my workspace for all members of my team.   

The buttons were appearing in their cards for them, then suddenly one by one they started disappearing.   
Butler is still enabled, all of the checkboxes have been marked by now only I can see the automation buttons.   

How do I make them re-appear for my other members of my boards?  

Ive added three screenshots to show what is going wrong.   
a) One screenshot with my Butler account showing with 2 buttons enabled.   
b) A second screenshot with one of the cards in my account showing the buttons available.   
c) Third screenshot of one of my members of the same board, with one button missing (the one that has all options enabled in my butler.   

Is this a strange bug?  
Ive tried clearing the history and cache in both accounts.   
Logged out and logged in  
Removed her account and re-added it to the board  

Anything else I can do?

![Butler.png](https://community.atlassian.com/t5/image/serverpage/image-id/182261i726EAF33433EFE3C/image-size/large?v=v2&px=999 "Butler.png")![Butler 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/182259i44DA17E5099385CD/image-size/large?v=v2&px=999 "Butler 1.png")![Kau Butler.png](https://community.atlassian.com/t5/image/serverpage/image-id/182260i9020EF74975B15CD/image-size/large?v=v2&px=999 "Kau Butler.png")


Answers:
author: Alex W
body: Hey [@Johnathan Donaghy](/t5/user/viewprofilepage/user-id/4748366) - are the users you're trying to share the buttons with guests in your workspace? If so, they won't be able to see the buttons.


author: Hannah Humbert - Simpla Workflows
body: Hi [@Johnathan Donaghy](/t5/user/viewprofilepage/user-id/4748366) ! Welcome to the community :) thanks for all the info and screenshots. It definitely seems weird! Is this happening with all board members, or is it just isolated to this one person? Have they tried accessing Trello from a different browser/device? Maybe it's a Chrome issue? I can see they have an error showing in their browser.
Track Package - change information & copy tracking number
Asked by Mike:

Without deleting and re-creating the tracking info, is there a way to be able to edit the info (name, tracking number, carrier)? Also, a 'copy' feature for the tracking number would be extremely helpful if someone wanted to copy/paste the info into an email.


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain how you have modified Trello to support these functions?
Export Trello board to another account
Asked by Espen Eriksen:

Hi. I want to export my Trello board to another account (e-mail address) because the board is currently connected to my school e-mail, which is not ideal. I initially created this account for study purposes, but now I use it primarily for private tasks.

Do I need a premium account for this?


Answers:
author: Vero Rivas
body: Hi [@Espen Eriksen](/t5/user/viewprofilepage/user-id/4748118)

Look at this posts, maybe can help you

[https://www.orahapps.com/board-export-for-trello?utm_term=trello%20board%20export\&utm_campaign=tpwup__marketplace-listing_trello-board-export-power-up_emea_all_2021-01-04\&utm_source=google\&utm_medium=cpc\&utm_content=trello%20board%20export\&hsa_acc=3162291167\&hsa_cam=13984256049\&hsa_grp=126571808153\&hsa_ad=535054295022\&hsa_src=g\&hsa_tgt=kwd-1143281155869\&hsa_kw=trello%20board%20export\&hsa_mt=p\&hsa_net=adwords\&hsa_ver=3\&gclid=EAIaIQobChMIjKyHydvy9QIVko1oCR3fdAaEEAAYASABEgK5gPD_BwE](https://www.orahapps.com/board-export-for-trello?utm_term=trello%20board%20export&utm_campaign=tpwup__marketplace-listing_trello-board-export-power-up_emea_all_2021-01-04&utm_source=google&utm_medium=cpc&utm_content=trello%20board%20export&hsa_acc=3162291167&hsa_cam=13984256049&hsa_grp=126571808153&hsa_ad=535054295022&hsa_src=g&hsa_tgt=kwd-1143281155869&hsa_kw=trello%20board%20export&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gclid=EAIaIQobChMIjKyHydvy9QIVko1oCR3fdAaEEAAYASABEgK5gPD_BwE)

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

<https://community.atlassian.com/t5/Trello-questions/Import-Trello-Board-from-other-account/qaq-p/588108>

<https://www.youtube.com/watch?v=OasqJzFe55w>

Cheers

comments: author: Espen Eriksen
body: Thanks. I got some help from the Trello team. They suggested that I sent an invite to the desired email address, gave it admin privileges and then removed my school account. This should work.
Deleting automation rules of a user that is no longer a board member
Asked by Ziv:

Hi, so we have an old admin of a board that is no longer a board member that made some automation, that is no longer relevant I want to delete them. the person no longer works in our company, how can I do this?


Answers:
author: Pramodh M
body: [@Ziv](/t5/user/viewprofilepage/user-id/4385678)

You could change the board administrator if you Jira Admin in Data Center

If the filter is private in Cloud - Jira Admin won't be able to see the filter

It's not really difficult if you have Jira Admin Permissions.

Go ahead and transfer the ownership or delete the automations

Thanks

comments: author: Ziv
body: not sure I understand, I have admin on the board, and I have admin on the Atlassian account.  
We are using Jira Cloud.

What are the steps to resolve this?


author: Ziv
body: can you please help how can I :

"transfer the ownership or delete the automation"


Tags: automation
can i collapse boards under folders or headings?
Asked by Tracy Austin:

I'm getting so many boards, I'd like to collapse them into folders or a least sections or headings. Is that possible? thanks Tracy


Answers:
author: Alex W
body: Hi Tracy, I can see you raised a new thread for this question - <https://community.atlassian.com/t5/Trello-questions/can-i-put-boards-in-folders/qaq-p/1941431>

I can see you've accepted [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)'s answer - I agree with each of her suggestions!
Cannot copy board in Guest Workspace
Asked by k Sanders:

I have a personal account in my own name \& was added as guest to another's workspace. There is a board I'd like to copy \& edit in that workspace, but I do not have that option

can I copy a board from another workspace?


Answers:
author: Alex W
body: Hi [@k Sanders](/t5/user/viewprofilepage/user-id/4747930) - you should be able to copy a board even if you're a guest on it. Is the board you're trying to copy in an Enterprise? That may be the reason you're having issues.

If you'd like us to investigate further, can you raise a ticket with Trello Support and send us the URL of the board you want to copy? <https://trello.com/contact>

comments: author: k Sanders
body: Hi Alex - yes, the community recently became an Enterprise account and so that's the issue. I think they are trying to work out how to resolve it with Trello but if there's any other way to manage it I'd be very grateful, thanks