youngmon/atlassian-qna huggingface dataset:
Non-breaking space
Asked by Gauthier ?stervall:

How do I include a non-breaking space in Confluence, and in a table cell?

I've found [this old thread](https://community.atlassian.com/t5/Confluence-questions/How-do-I-insert-a-non-breaking-space/qaq-p/285346), but it didn't help.

I've tried copying from Wikipedia, it didn't work.


Answers:
author: Wade Tracy _Boise_ ID_
body: According to this page:

<https://confluence.atlassian.com/confcloud/use-symbols-emojis-and-special-characters-724764854.html>

the new editor does not have the capability to insert symbols but instead relies on the functionality built into the OS. For Windows, hold the Alt key, type 0160 and release Alt to get a \&nbsp;

Wade

comments: author: Stephen Ellwood
body: I confirm that using \\u00A0 (character code 160) in Python will insert a non-breaking space into a wiki markup file that can be written to Confluence via the REST API


author: Leefe Hicks
body: Thanks [@Wade Tracy _Boise_ ID_](/t5/user/viewprofilepage/user-id/2196649) ,

That solved my no break space problem. Only thing that threw me is, the space doesn't appear until you release the 'alt' key.


Tags: cloud

confluence-cloud
Update Expired SSL Certificate in Confluence Server
Asked by Sean:

The SSL certificate used in our Confluence Server instance has expired, so I want to update it with the renewed certs.

When I run

```
/opt/atlassian/confluence/jre/bin/keytool -import -alias confluence -keystore /opt/atlassian/confluence/conf/file.jks -file bundle.crt
```

I get the following error:

```
keytool error: java.lang.Exception: Certificate reply does not contain public key for <confluence>
```

What am I missing here?


Answers:
author: Sean
body: I was able to fix this by doing the following:

1. Create a PFX file using the certificate and the key:  
   \`openssl pkcs12 -export -out /home/user.name/certs-2020-22.pfx -inkey /home/user.name/new.key -in /home/user.name/new.crt\`
2. Create a new KeyStore (.jks) file using the PFX file we just created:  
   \`keytool -importkeystore \\ -srckeystore /home/user.name/certs-2020-22.pfx -srcstoretype PKCS12 -srcstorepass add_password \\ -deststorepass add_password -destkeypass add_password -destkeystore /opt/atlassian/confluence/conf/certs-2020-22.jks\`
3. Update the following fields in \`server.xml\`: keyAlias, keystoreFile, keystorePass
4. Restart Confluence: \`/etc/init.d/confluence restart\`

comments: author: San
body: Thank you so much for this, It worked perfectly fine to update the SSL certificate on Confluence and Jira with the new certificate.

Just in case, if someone needs additional info - server.xml is located at the installation folder for Confluence or Jira /conf/server.xml. I used keyAlias = "1" keyStoreFile="path_of_jks_file" and keyStorePass="add_password_value".


author: Damian Pawski
body: Thank you

Worked with JIRA and Confluence.

Damian


author: Techdsmart
body: Hi Guys,

I have followed the above in Jira but whenever i restart, webservice doesn't come up. I get the following error from logs

```
An error occurred when performing the Gadget feed URL healthcheck
org.apache.http.conn.ConnectTimeoutException: Connect to xxxxxxxxx.ch:443 [xxxxxxxxxx] failed: Read timed out
```

I imported both RootCA \& Domain wildcard cert to JKS File. I can see both of the aliases when i list using

```
keytool -list -v -keystore xxxxxxxxxxx.jks
```

The old cert is experiencing soon, so am seeking to update. When i revert to old alias related to old JKS/cert, Jira is able to start. Is there anything i am missing please? Its been three days of its like am giving up.

I will appreciate you help guys.

PS: Jira is running in Docker


Tags: atl-gruland

confluence-server

server
DEV Environment Fail
Asked by Mohammed Islam:

An issue my team and I are facing w/ theSource DEV environment (which may become an issue w/ the QA and the PROD environment):

* The DEV environment currently resides in the AWS database server which is triggered to auto-start at 7:30am and the application server starts ? an hour after at 8am and runs till 4pm/5pm. However, when we launch the DEV environment during that time frame, we are not able to successfully get the DEV page to launch; instead we get a blank page stating "The Service is Unavailable".
* I have access to the remote server and have gone in there and rebooted the server as well as restarted the service (Atlassian) from the server, but we are having no luck on getting the DEV page to launch.
* Moreover, after restarting the service (Atlassian), it looks like something is stopping the service from running as it just stops.


Answers:
author: Wade Tracy _Boise_ ID_
body: Are there any error messages in the logs?

<https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html>

Wade

comments: author: Mohammed Islam
body: Hi Wade,

Thanks for responding to the issue.

Yes, there are error message or better yet error indications when I log into the server. Silly question, how would I go about providing anyone the log info via email from the remote server?
What is the best way to enable documents in Conflucence for our end clients having isolated Intranet
Asked by czaban:

We would like to put links to Confluence documentation directrly form our Web GUI. In this case client have to have access to Confluence but our end client has isolated Intranet. In this case client cannot use our server directly or any servers from Internet. Is there any option to setup Conflucence server for our client to serve only our dokumentation - without users and easy way to update documents? What the model will be the best aproach and what about the license?


Answers:
author: Matt Reiner [K15t]
body: [@czaban](/t5/user/viewprofilepage/user-id/3829983)

My team makes [Scroll HTML Exporter](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence), which some users use for this purpose. They'll set up an internal web server which hosts the content.


author: Wade Tracy _Boise_ ID_
body: So, let me see if I understand this--you want to put a Confluence server within your client's network, give them all anonymous access and synchronize their documentation from your external server? I'm not an expert, but it sounds theoretically possible. You would need some kind of integration to ship documents to their server and you would need the appropriate security considerations (SSL, access through their firewall, etc). There are plugins such as [https://marketplace.atlassian.com/apps/42115/comala-remote-publishing?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/42115/comala-remote-publishing?hosting=server&tab=overview) that may help you achieve this. I would imagine that the client's server will need at least minimal user accounts for admin and the integration.

Wade

comments: author: czaban
body: Well, we do not need any SSL or other tool - in this case it is fully isolated network. Update mean that human beings have to go there and transfer data from pendrive to the local server. So tool for making copy and update by files we need.


Tags: confluence-server

server
Error 404 using Jira macro issue links
Asked by Ryzwan Taheraly:

Hello friends,

I want to use Jira macro issue links to display tickets table on a Confluence page but I have the following error (in french) 'R?ception du code d'erreur HTTP suivant en provenance du serveur:404'

Other widgets or modules seems to work fine.  

Thanks for your Help,


Answers:
author: Fabian Lim
body: Hi Ryzwan,

I would suggest you go through the troubleshooting guide here to get more information and logs: <https://confluence.atlassian.com/kb/application-links-troubleshooting-guide-718668765.html>

Regards


Tags: cloud

error

issue-link

macro
How to create sections within a Confluence page
Asked by Angelo Nigro:

Hi team...I was wondering if there is a way to create different section within a certain Confluence page in order to be able then to collapse or archive them so that only still relevant info are shown.

I need to have a tab in each section that shows a timeline in terms of shared content on a monthly basis. I need then to be able, at the end of Calendar months, to collapse those sections.

Thanks,

Best regards

Angelo


Answers:
author: Wade Tracy _Boise_ ID_
body: Do you mean something like this:

<https://community.atlassian.com/t5/Confluence-discussions/Introducing-our-new-and-improved-expand/td-p/1250620>

Or did you have something else in mind?

Wade

comments: author: Angelo Nigro
body: Yes that's perfect...I usually use the expand but within the tab..I didnt know I could put a tab in the expand...Many thanks..

I then have another question...is there a feature that give me the chance to highlight "new" stuff, like a label that last for example 24h?

BR,

Angelo


author: Wade Tracy _Boise_ ID_
body: Not that I know of. People will get notified of new content for spaces/pages they are watching. Also, when you update content you can use the Share feature to share the content out to groups of people. But I don't know of any auto-expiring labels.

Wade


Tags: cloud
confluence startup failed java.net.BindException
Asked by Krishna Akhil Teej Pagadala:

Unable to restart the confluence. Tried restarting. didn't help. killed old processes and tried restarting. Facing java.net.BindException issues


Answers:
author: Nic Brough -Adaptavist-
body: That means your network is not set up correctly. It is blocking Confluence trying to reach the database server or possibly its own address or even just the server's networking subsystem.

You should have more error message telling you what it is trying to reach and what the problem is.


Tags: confluence-server

server
After upgrading to Windows 10 Confluence does not start
Asked by Axel Zoell:

I have run the Windows Upgrade assistant and now I have windows 10. Everything still is running but Confluence. What is the issue?


Answers:
author: JimmyVanAU
body: Hi Axel,

There are a few places to check. Is the service for Confluence still running? Is the database running?

If it starts but isn't working, are the logs returning/writing anything?


Tags: confluence-server

server
The bug with publication
Asked by Olga Gutman:

Yesterday I prepared one new page of our company data base. However, Confluence didn't publicate this page in the right way. It publicated only the title of it, but without the content. When I try to downloand this page for correction, it is constantly loading and shows me several different mistakes. At the same time I see that the page content is.  

What is the problem? What can I do?

Thanks in advance.


Answers:
author: Shannon S
body: Hello [@Olga Gutman](/t5/user/viewprofilepage/user-id/3828377),

Welcome to Atlassian Community. It's nice to meet you.

I haven't run into an issue like that before where the content in the editor wasn't published with the page.

I would recommend that you get in touch with your Confluence administrator. They will be able to have a look at your page and its history, help you access any drafts, and report the issue to the [Atlassian Support team](https://support.atlassian.com/contact) if this is caused by a bug.

Let me know if you find out what caused it, and please share it here!

Regards,

Shannon


Tags: cloud
Unable to add non-admin users to confluence
Asked by Ryan:

Cant give create/edit/read access for non-admin users to use confluence


Answers:
author: Ollie Guan
body: Hi [@Ryan](/t5/user/viewprofilepage/user-id/3808987) ,

Welcome to the community!

If you're the administrator of a space, you control the permissions for it. You can choose to assign or revoke permissions on either an individual user basis or by Confluence Groups.

**Space permissions aren't customizable on the Free plan.**

<https://confluence.atlassian.com/confcloud/assign-space-permissions-724764762.html>

**Permissions and restrictions in the Free plan:**

<https://confluence.atlassian.com/confcloud/permissions-and-restrictions-in-the-free-plan-976780167.html>

comments: author: Ryan
body: Hey thanks! I needed to give the users the group permission "confluence-users"


Tags: cloud
Unable to edit documents is confluence having issues?
Asked by paul garbett:

All our users are unable to edit any documents been like this since morning of 24/03/20.

This happened previously 2 weeks ago then resolved itself the following day.

We![unabletoeditconfluence.png](/t5/image/serverpage/image-id/87950iFB53B6327C0558D4/image-size/large?v=v2&px=999 "unabletoeditconfluence.png") click the edit button but cannot edit any fields and the publish button is greyed out.


Answers:
author: marc -Collabello--Phase Locked-
body: Not sure if this helps. If you encounter such an issue, first have a look at <https://confluence.status.atlassian.com/> . Currently there seems to be no outage, so ther must be another reason.

comments: author: paul garbett
body: Thanks but already found that and saw that it was showing up, i always found a post saying its a reoccurring bug thats been happening for months that hasn't been fixed..


Tags: cloud
How to Create a Calendar event in the confluence space
Asked by Zulfikhar:

Hi All,

I would like to know how to create a calendar that can be viewed by other departments, and inside the calendar itself, we can also add some detail, eg: regarding the event we have been created, or the event that other departments want to create in the feature.

Appreciate for the help

Thanks


Answers:
author: Fabian Lim
body: Hi [@Zulfikhar](/t5/user/viewprofilepage/user-id/3541028)

You can find details on how to create calendar events with confluence calendar here: <https://support.atlassian.com/confluence-cloud/docs/add-events/>

Regards


Tags: cloud
Confluence SSO not working only on Chrome
Asked by Mark Bedford:

Hi all, hopefully someone can help.

I have SSO enabled for Confluence site taldelivery.atlassian.net.

I can login with my work account with IE and Edge browsers no issues. But with Chrome my preferred browser it displays this login error: <https://postimg.cc/yJtL9q0W>

Is three a way I can clear the cache or settings for Confluence from Chrome?  
I don't want to clear the entire Chrome cache as it will affect all my other cache.


Answers:
author: JimmyVanAU
body: Hi Mark,

You can clear cookies for one site in Chrome by doing the following:

1. Open a new tab, and go to chrome://settings/
2. Search for "cookies".
3. Go to the panel labelled Site Settings.
4. Under Permissions, click on "Cookies and site data"
5. Click on "See all cookies and site data"
6. Click on the trash can on the right for (at least, if they exist):
   1. taldelivery.atlassian.net
   2. atlassian.net
   3. atlassian.com
   4. auth.atlassian.com
   5. id.atlassian.com

Basically anything containing atlassian.

Hope that helps!

comments: author: Mark Bedford
body: Hi Jimmy, thanks for your suggestion, I had cookies for all the sites except the 1st one. I cleared them all and restarted Chrome.

The problem still persists as per this login error: <https://postimg.cc/yJtL9q0W>

FYI on the 'Log in to Continue' screen, as SSO is enabled, I have tried entering in my work email which sends me through to my companies SSO provider which authenticates then passes me back to Confluence and then that error is shown.

and I have tried the 'Continue with Microsoft' as well as we ae a O365/Azure user so all have corporate AD accounts.

Both don't work and give same error.


author: JimmyVanAU
body: Hi Mark,

This is quite interesting. A few questions:

Do you have any extensions in Chrome? Do others in your organisation have the same issue, authenticating in Chrome? Do you know if other applications (non Atlassian) have the same issue when authenticating with SSO from Chrome for you? Can you replicate in Incognito Chrome?

Since it works sometimes (IE/Edge), this might be something that you'll need to take up with your IT guys (identity or security team member, whoever set up Atlassian Access), and failing that, Atlassian support.

The teams may require HAR files - see <https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html> and <https://confluence.atlassian.com/jirakb/how-to-view-a-saml-responses-from-a-har-file-969532909.html>.

Please do not upload HAR files here as they may contain sensitive information.


Tags: cloud
Wanted to confirm- when using Google Sheets through the Widget Macro is it dynamic?
Asked by Maureen_Pafumi:

ie when the Google Sheet is updated will the updates display in Atlassian?


Answers:
author: Diego
body: Hello [@Maureen_Pafumi](/t5/user/viewprofilepage/user-id/3828899) !

Since the widget macro function is to fetch something from the web and display it in real-time I can tell you that if you change something on the source document it will be reflected in the widget.

However, according to the documentation of the macro, we are advised to use the Google Drive macros instead. You can check this information here:
> * ++[**\[Confluence Cloud\] Widget Connector Macro**](https://confluence.atlassian.com/confcloud/widget-connector-macro-724765314.html)++

The Google Drive macro is another plugin which the instance administrator will need to install if not already present. You can take a look at how the macro works here:
> * [++**\[Confluence Cloud\] Google Drive macros**++](https://confluence.atlassian.com/confcloud/google-drive-macros-737182322.html)

The macro does update what is being displayed in accordance with changes applied to the source.

I hope this helps! Let us hear from you.

comments: author: Maureen_Pafumi
body: Thank you; this does help!


author: Diego
body: Wonderful! Thanks for letting me know.


Tags: cloud
Is there a way to delete page attachments in bulk?
Asked by Dawn Ross:

My pages have acquired many attachments over time, bloating its size. I need a "delete-all-inactive-attachments" command that could work either at the page level or the space level. I'm seeing an "inactive" attachment as one that is not currently displayed on the page.

Any ideas or suggestions?


Answers:
author: Dawn Ross
body: I ended up using the Delete Unused Attachments macro and it worked reasonably well and, to my delight, reduced the size of my Confluence wiki 500%. However, exported XML pages still retained a long list of the deleted attachments as empty artifacts at the bottom of each page. This is a significant flaw that needs to be fixed in a future release of the add-in.


author: Sachin
body: I was gonna say Rest API , but this is a bummer - [Confluence REST API Lacks DELETE Method for Attachments](https://confluence.atlassian.com/confkb/confluence-rest-api-lacks-delete-method-for-attachments-715361922.html)  

One solution I could think of is restoring your page to a previous version from page history where you had less attachments.


Tags: confluence-server

server
Can I limit the number of add-on users?
Asked by Pablo Castillo:

Let's say I have 100 Confluence users. Only 1 or 2 need draw.io

Can I do something to limit the users on the add-on? I can limit how many are Jira users (by managing Product access), but can't find a way to manage add-on users.


Answers:
author: Hazwan Ariffin
body: Not possible, Pablo. Your add ons' license will be counted towards how many application users you have. If you have 10 confluence users and signed up to Confluence add on such as Gliffy, Gliffy would be charged for 10 users.

This is explained [here](https://www.atlassian.com/licensing/marketplace#licensing-purchasing) under Licensing and Pricing:
> Purchase the license tier that matches the number of users you have licensed for your host product. For example, if you have a 25-user Confluence license, purchase the Confluence app at the 25-user tier. The app will only function if its license matches or exceeds the tier of the host product -- even if only some of your licensed users need to use the app.
>
> For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level.

comments: author: Pablo Castillo
body: Thank you very much.


author: Paul Nel
body: This is a horrible model for users. Not all users use all apps. I end up paying $1 - $2 per user for every bit of additional functionality I need even if I only have one user that need to use a specific app. I end up paying $20 - $50 per month for this app depending on how many Jira user I have.

And there are so many things that should be included natively in a documentation application that is only available through paid for apps!

Surely I am not the only one that finds this annoying?


author: Sameer Rikhi
body: This also doesn't make any sense to me. I can't use Confluence properly because of this model.


author: Ellie Kingshot
body: Agreed, this is a horrible model. I also cant use confluence properly bc of this model.


author: iDa Khoshvaght
body: Hi Paul,

Third-party add-ons are designed, managed and priced by their vendor. Some plugins were featured with permission configuration such as Tempo, however, not all of them have this concept.

Since the plugin is technically available for every user in Jira (content/features/reports/etc), the number of subscribed users to the plugin is the same that you have in Jira Software.  

Hope this is helpful.


Tags: app

billing

cloud

confluence-cloud

licence