youngmon/atlassian-qna huggingface dataset:
Repository State Error
Asked by Merlijn Duynstee:

We've been running crucible on multiple repositories. However on one the repositories indexing started to fail a couple of weeks ago. It fails at 70% indexing, scanning is successful. It returns the following text

"Fri Mar 02 09:33:22 CET 2018: Repository paused due to error com.cenqua.fisheye.rep.RepositoryClientException: java.lang.IllegalStateException: Can't overwrite cause with org.tmatesoft.svn.core.SVNException: svn: E175002: Connection reset svn: E175002: REPORT request failed on '/svn/RenDArchief/!svn/vcc/default' java.lang.IllegalStateException: Can't overwrite cause with org.tmatesoft.svn.core.SVNException: svn: E175002: Connection reset svn: E175002: REPORT request failed on '/svn/RenDArchief/!svn/vcc/default' org.apache.subversion.javahl.ClientException: svn: E175002: Connection reset svn: E175002: REPORT request failed on '/svn/RenDArchief/!svn/vcc/default'"

What is the actual issue, and how can I fix it?


Answers:
author: Andy Heinzer
body: From reviewing this error and looking at similar cases, it looks like the system is reaching a timeout before it can complete the indexing process. Please check out this KB: [Indexing SVN Repository fails due to svn: E175002: CRLF expected at end of chunk: -1/-1](https://confluence.atlassian.com/fishkb/indexing-svn-repository-fails-due-to-svn-e175002-crlf-expected-at-end-of-chunk-1-1-852592610.html)

The error is similar in nature to yours, if not exactly the same. I also found similar posts where the solution in that KB appears to help other related cases like

<https://community.atlassian.com/t5/Fisheye-Crucible-questions/Fisheye-can-t-fully-index-SVN-repo/qaq-p/387036>

And the related KB: [FishEye/Crucible svn: E175002: SSL peer shut down incorrectly](https://confluence.atlassian.com/fishkb/fisheye-crucible-svn-e175002-ssl-peer-shut-down-incorrectly-838560862.html)

In all of these, it appears that if you have a reverse proxy serving up this connection the solution is to extend the timeout of that proxy.
Crucible reviews not showing up
Asked by Kapil Balani:

I am not getting crucible review and neither the "create review" button of crucible.

Getting below error

WARN - Unable to find requested review: null, referer = null, request uri = \[/cru/review.do\]

WARN - Review with ID 3764 not found while getting Review by ID


Answers:
author: Caterina Curti
body: Hi Kapil,

Can you add here a snippet of the logs being written when trying to create the review in Crucible?

Which version of Crucible are you currently running?

I see that you commented on [this question](https://community.atlassian.com/t5/Fisheye-Crucible-questions/error-when-i-trying-to-create-a-review/qaq-p/442238), in that case, the customer resolved the problem with a re-install of Crucible. Did you try that?

You may also want to raise a ticket with our support team (<https://support.atlassian.com/contact>) so that we can get access to the whole set of logs and required details.

Thanks, Caterina - Atlassian
getting SVN tags created in Sub version Server in Jira using Fisheye & store into a Jiracustom field
Asked by Manjunatha K R:

Hi,

We have a requirement to search SVN tags created in Sub version Server in Jira using Fisheye and choose/store specific required tag into a Jira custom field of type "select list multiple choice" i,e Fixed in Tag custom field used while creating a Jira issue.

Steps:

Create issue

In create Issue window -\> we have one custom field i,e**Fixed in Tag** of type "select list multiple choice" ===\> Into this we need to search and choose to store/fill a specific SVN tag created in Sub version Server in Jira using Fisheye.

How to do the above required design/implementation in Jira uses Fisheye in our tool.

Also any other approach to achieve the above requirement is also welcome !

- Manju


Answers:
author: Douglas Gnoato
body: Hi Manju.

As of now, there isn't any built-in feature in Fisheye or Jira that performs that task.

But that doesn't means that it's not possible to accomplish that. For instance you can develop your own plugin to extract the information you need. Below you can see our FishEye and Crucible Plugin Guide as well as the REST API list available.

- [Fisheye Plugin Guide](https://developer.atlassian.com/fecrudev/fisheye-and-crucible-plugin-guide "Fisheye Plugin Guide")

- [Fisheye REST API](https://docs.atlassian.com/fisheye-crucible/4.5.1/wadl/fecru.html "Fisheye REST API list")

- [Jira REST API](https://developer.atlassian.com/server/jira/platform/rest-apis/ "Jira REST API")

Another option would be to get in touch with one of the \[Atlassian Partners\|<http://www.atlassian.com/partners>\]. They provide professional services to create plugins and customisations.

- Douglas Gnoato.


Tags: addon-com.onresolve.jira.groovy.groovyrunner

jira-software

scriptrunner
Why Crucible is Slow When Accessing From Domain
Asked by Edwin Lunando:

Hi, i'm just finished setup Crucible, when I access it from direct IP it works well. I tried syncing some repository, no problem at all. But, when I setup a specific domain like crucible.company.com, it is very slow(up to one minute response time) to access every crucible page.

I already tried to fill in the proxy settings, but it is still slow. I still used the hsql database.

Here is the example using **direct IP**.

![direct_ip.png](/t5/image/serverpage/image-id/15660iC9C2EA7D32173557/image-size/large?v=v2&px=999 "direct_ip.png")

Here is while using **domain**.

![domain.png](/t5/image/serverpage/image-id/15661iB3116A70797C7C3F/image-size/large?v=v2&px=999 "domain.png")

It seems that the assets response is very slow. e.g.

```
/s/071963bba1dc30251c74ac7b39308354-CDN/20180123082048/1/5.8.15/_/download/batch/com.atlassian.auiplugin:aui-lozenge/com.atlassian.auiplugin:aui-lozenge.css 
```

takes longer than 60 seconds to be served. It is like the server is compiling the assets or some sort of it. Any idea? Thank you.


Answers:
author: daniele_carcasole
body: Hi Edwin,

> But, when I setup a specific domain like crucible.company.com, it is very slow(up to one minute response time) to access every crucible page.
>
> I already tried to fill in the proxy settings, but it is still slow.

The bottleneck could easily be in the proxy itself. Usually one of the first tests we run when something looks off in the instance is exactly to remove the proxy layer and check if the issue persists.

Could you give us some extra info on your configuration like:

* machine specs (RAM, CPU, I/O)
* what are you using as reverse proxy?
* is the reverse proxy installed on the same machine than Fisheye or are you configuring SSL in Jetty directly?

> I still used the hsql database.

<br />

Despite probably not being the cause of this specific issue this is usually a huge factor when it comes to performance. You should move your data to an external DBMS using \[Migrating to an external database\|<https://confluence.atlassian.com/fisheye/migrating-to-an-external-database-298976835.html>\].

If you have no specific requirement on which DBMS to use I would suggest you to go for \[Postgres\|<https://confluence.atlassian.com/fisheye/migrating-to-postgresql-298976837.html>\] so you will not need to provide the driver to Fisheye/Crucible, but this is only my personal taste...feel free to use any of the other supported DBMS.

Daniele
Fisheye
Asked by David Couillard:

We're importing projects from another Jira instance at another division by:

* exporting the issues from the source into a csv,
* creating the projects in the target
* massaging the csv (custom fields etc.)
* importing the issues from the csv to the target

We're using this method as source and target are on different Jira versions and we don't want to import all at once, just project by project when the project is quiet/ready.

Source uses Fisheye, target does not, nor does the target location have Fisheye. What do I need on the target as the add-on says "These add-ons are integral parts of your JIRA application(s). They cannot be disabled or uninstalled".

I'm not sure exactly what that means as there appears to be an associated cost to purchase Fisheye.

Do I need to purchase Fisheye, which is a yearly cost to incur, and the one time cost for the plug-in?

What else is needed?

tia


Answers:
author: Thomas Deiler
body: Dear [@David Couillard](/t5/user/viewprofilepage/user-id/434823),

I don't get it completely. Fisheye doesn't modify Jira issues. It is Jira, that is questioning Fisheye, If it has some issue keys found in the commit comment. Then this information is display in the issue.

You should be able to drive your second instance after the import without Fisheye.

The Fisheye plugin, shipped with Jira is integrated, but dosn't hurt if there is no Fisheye available.

So long

Thomas

comments: author: David Couillard
body: Hi [@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715),

Thank you for the response. I'm still not clear if I need to make an additional purchase of Fisheye.

The users from the source Jira instance in the other division still want to use Fisheye. Ideally the change to them would simply be a different Jira instance to use as they'll have accounts in the target. However we currently don't have, or use Fisheye with the target Jira instance, but want to be sure they still can.

I read where Fisheye is integrated into Jira, but what does that mean exactly? Do we have to purchase Fisheye also, or as it's integrated does that mean the functionality is present and we just need to configure it?

Regards,

David


author: Thomas Deiler
body: Dear [@David Couillard](/t5/user/viewprofilepage/user-id/434823),

Fisheye is not part of Jira. Just the connector is integrated.

You do not need to purchase Fisheye a second time. You can link Fisheye to the target Jira, too:
> FishEye can link to more than one JIRA server at a time, so different teams can work with their own projects in different JIRA Software instances, or a single team can link to issues across multiple JIRA Software servers.

(from this [article](https://confluence.atlassian.com/fisheye/jira-integration-in-fisheye-298976858.html))

So long

Thomas


Tags: atlassian-support

fisheye-crucible-administration
Admin login for Crucible/fisheye?
Asked by Michael Schneider:

Hello,

I installed Crucible/Fisheye on an EC2 instance. I wrote down the admin password that I entered during the install process. However when I try to log in with the username "admin" and that password, it says "Password incorrect or unknown user".

Any help? Thank you.


Answers:
author: Themis
body: Hi Michael,

to login as administrator with the password you wrote at installation, you need to click on "Administration" at the foot of the browser. That will bring you to a login screen where only the password is required. You can read more in [Administering Fisheye](https://confluence.atlassian.com/fisheye/administering-fisheye-298976817.html). If you wish to login as an administrator user, with user/password, after you login with the method I shared, you can add a a user with administrator privileges, as described in [Granting Administrator Privileges.](https://confluence.atlassian.com/fisheye/granting-administrator-privileges-298976866.html)

I hope this answers your question!

Themis

![Screen Shot 2018-02-21 at 10.42.41 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/15423i71E3FC9DE29BD5B5/image-size/large?v=v2&px=999 "Screen Shot 2018-02-21 at 10.42.41 AM.png")


author: Craig Castle-Mead
body: Hey Michael,

You should be able to follow the instructions at <https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-298977083.html> to reset the admin password.

CCM


author: alpati123
body: Not able to login to the tool with admin user and any other users since yesterday

Note: I am using the trial version.
Rename User Error > "This username is already in use"
Asked by tim.stauffer:

I am trying to configure Fisheye / Crucible to authenticate users using their Active Directory credentials; currently they are authenticated using the Fisheye / Crucible "Internal Directory." I need rename existing users so that their usernames match what is in Active Directory. When I try to rename users, however, I receive the error, "This username is already in use." There are no users with the new names currently listed under "Users," however.

I do note that in the process of configuring the Active Directory authentication, I accidentally added a directory with the type "Microsoft Active Directory" rather than "Internal with LDAP Authentication" and *then* selecting "Microsoft Active Directory" as the type; as a result, Active Directory users and Groups were all synced with Fisheye / Crucible. After realizing my error, I removed that directory and created a new directory of type "Internal with LDAP Authentication" using "Microsoft Active Directory" as the type/authentication source.  

Is the old Active Directory sync information stuck in the system somewhere? If so, is there a method to clear it out?


Answers:
author: Thomas Deiler
body: Dear [@tim.stauffer](/t5/user/viewprofilepage/user-id/1179637),

I think the data from the sync is still for Fisheye "available". Best you remove the external user directory completely. I don't know, if a restart is required, but it my not harm Fisheye.

So long

Thomas

comments: author: tim.stauffer
body: Thanks. I had removed the original Microsoft Active Directory user directory. I have since remove the "Internal with LDAP Authenitication" directory, but the issue persists. I have not attempted the restart as I am waiting for some indexing to finish, but I will try that soon.


author: tim.stauffer
body: Restarted; no change.


author: Thomas Deiler
body: Dear [@tim.stauffer](/t5/user/viewprofilepage/user-id/1179637),

somehow you need to flush Fisheye's memory. The solution left: have a look in the DB. But changing this is high risky.

I would recommend to contact the Atlassian Support. Because in the end it is a kind of "buggy" behavior.

So long

Thomas
How to get the JIRAISSUEKEY from FishEye REST API request?
Asked by Vimal Annamalai:

Hi All,

I have changeset id and repo information but i need to know for which jira issue id, This commit was happened?

Your response is much appreciated.


Answers:
author: Lonnie
body: Hello Vimal, Normally the Jira issue key is entered in the commit message. You should be able to do:

{{git log \<commit\>}}

This should show you all the information about that commit. Including the commit message, which we hope has the Jira issue key.

Hope this helps


Tags: developer

fisheye-development
sourcetree is unusable after upgrade crashes immedeately
Asked by Stefan M?ller:

Hi,

I upgraded my sourcetree and now I cannot work with it any longer. I updated MacOs, I updated python. I reverte to earlier versions of sourcetree.

Nothing helps.

Do you have any suggestions?

Thanks

Stefan


Answers:
author: Stefan M?ller
body: Found a solution elsewhere here:

OK, thanks to [@Miro XY](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4478373) for [this answer](https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-Crashes-when-Cloning-a-Repository/qaq-p/1750018#M39062), I also have solved it...

Steps are:

1. Uninstall Sourcetree
2. Delete **\~/Library/Application\\ Support/Sourcetree**
3. Reinstall Sourcetree

Maybe you can just get away with closing Sourcetree and deleting it's application support directory ?


author: Edward Birchall
body: I'm having the same issue after updating Mac OS and updating Sourcetree.

comments: author: Raman Sidarakin
body: [@Stefan M?ller](/t5/user/viewprofilepage/user-id/5027069) [@Edward Birchall](/t5/user/viewprofilepage/user-id/5028049)

Hi, everyone.

Could you please share Sourcetree crash report with us?

1. Open Console.app.

2. On the left pane select "Crash Reports"

3. Find the all Sourcetree log entries and export them

4. Upload crash logs to any file storage (like google drive, dropbox, e.t.c) and share link with us.

Could you also please tell me exact macOS version installed on your machine and platform (m1 or intel)?

Thank you so much.


author: Stefan M?ller
body: Can I send it per email somewhere? It is an Intel mac.
Sourcetree UI got stuck on branch CheckOUT.
Asked by Manoj Budumuru:

while Checking out a new branch the UI froze. not responsive.  

Source Tree version - 4.2.0  
Mac OS version - Mac OS Ventura 13.0


Answers:
author: siburb
body: Yep, this seems to be a brand new thing in Sourcetree on macOS Ventura. I've been using it with Ventura for weeks without issue, but in the past couple of days I can't merge or checkout a branch.  

The main window for the repo gets greyed over, as if there's a pop-up being displayed, but the pop-up is nowhere to be found. Can't "Quit" the app as usual because there is this pop-up somewhere, but not visible, so have to Force Quit Sourcetree.

comments: author: E-Shopping
body: Same here :(

Only started happening when I updated to the beta 6 of Ventura, updating Sourcetree from 4.1.9 to 4.2.0 did not resolve the issue!


author: Manoj Budumuru
body: same here.


author: E-Shopping
body: I just updated to beta 7 of Ventura which was just released and can confirm that the issue is now resolved!


author: Manoj Budumuru
body: Thanks for the update. let me try too. Thanks
sourcetree cannot access my account with ssh - tower app works fine
Asked by Pascal De Cort:

I spent hours and hours to get access via sourcetree to the bitbucket with ssh key without luck.

\> git remote -v

=\> shows currently origin ssh://bitbucket.org/...

test of the ssh key (loaded)

\> ssh -T git@bitbucket.org

=\> authenticated via ssh key. You can use git to connect to Bitbucket. Shell access is disabled

In sourcetree \> account \> I can connect the account and I also see the ssh key used.

Auth type: OAuth; protocol: ssh

When checking in sourcetree project settings \> remotes \> add \> selecting the repos on my account doesn't show any repos.

For now I start using tower app as this seems to work well.


Answers:
author: Andy Heinzer
body: Hi,

Sorry to hear about this problem. I recommend checking out this related thread over in <https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-has-invalid-credentials-but-cannot-clear-reset-them/qaq-p/753478>

If the initial answer doesn't help, try David S' approach here:
> The only thing that worked for me was navigating to C:\\Users\\USERNAME\\AppData\\Local\\Atlassian\\SourceTree and removing the passwd file.
>
> Once this file is removed, restart SourceTree and execute a fetch or something else that requires access to the repo in question. SourceTree will then prompt you for your password, rewriting the cached credentials.


Tags: bitbucket

bitbucket-cloud

cloud
v4.2.0 does not open repository setting
Asked by maolee1983:

hello team:

when i was click "Repository" -\> "Repository Setting", the main window is unavailable, and the settings window is not displayed. push "esc" return main windows. macbook pro m1 max

Anyone know this issue?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/214386iE41B5D093EDC984F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Raman Sidarakin
body: Hello, [@maolee1983](/t5/user/viewprofilepage/user-id/5023825)

Thanks for contacting us and describing your issue. I just checked "Repository -\> Repository Settings" window on two machines (m1 chip and intel chip) and unable to reproduce the same behaviour. Seems like we need to collect more information about this issue.

There is a chance, that your issue could be related to some specific configuration of your repository. Could you please check if this issue is reproducible for other repositories too? Just try to add existing repository into Sourcetree and open it's settings.

One more question. Do you remember when this issue appeared? Did it work for you in Sourcetree 4.1.9?

Thanks.

comments: author: E-Shopping
body: I have the same issue!

None of the Sourcetree dialog boxes open for me, the main Sourcetree window just darkens as is apparent in OP's attached screen capture and then I have to force quit the app!

I'm on a MacBook Pro M1 running the latest Beta version of Ventura!

This started happening since I updated to to beta 6 of MacOS Ventura, updating Sourcetree from 4.1.9 to 4.2.0 did not resolve the issue!


author: Raman Sidarakin
body: Thanks for report and additional information.

Does it mean, that this issue is reproducible only on beta version of Ventura? Have you noticed the same behaviour on Monterey?

Anyway, we will check this on beta version of Ventura. Thanks.


author: E-Shopping
body: This only happens on the beta 6 of Ventura (latest), all is functional on earlier betas of Ventura and Monterey!


author: Raman Sidarakin
body: Thanks. We created task for analysis and will take a look on this.


author: E-Shopping
body: I just updated to beta 7 of Ventura which was just released and can confirm that the issue is now resolved!
SourceTree V4.2.0 is super slow in Macbook Pro M1
Asked by ganeshbyale:

Hi Team,

I am using MacBook Pro M1 laptop and sourcetree is has become super slow, for every click spinning wheel appears and takes around 30-60 sec to load.

Please help


Answers:
author: Christopher Allen
body: I recently noticed the same thing. I see v4.2.0 has been out for some months now, though, and I've only had problems relatively recently---perhaps for about one month.

I note that this started right around the same time I upgraded to macOS Ventura, during which upgrade SourceTree at some point restarted after a reboot and failed to reopen all of my previously-open repository tabs.
How can I authenticate my information with a submodule repository?
Asked by RGVincent:

I'm trying to access three old submodule repos for work that Ive been given access to again recently.

If I clone these repos on their own, I can successfully access them and make changes to them, but if I try to access them as submodules in the main repository, my authentication fails.

Every time I try to access the submodule repos through the main repo to clone them onto my computer, im met with this pop up:

![Screen Shot 2022-09-01 at 4.14.50 pm.png](/t5/image/serverpage/image-id/213809i3EE9C47DAA1202D7/image-size/large?v=v2&px=999 "Screen Shot 2022-09-01 at 4.14.50 pm.png")

And if I fill in my information, this pop up will appear:

![Screen Shot 2022-09-01 at 4.15.59 pm.png](/t5/image/serverpage/image-id/213810iA6452C5BE1A323B1/image-size/large?v=v2&px=999 "Screen Shot 2022-09-01 at 4.15.59 pm.png")

What am I doing wrong and how can I fix this?


Answers:
author: Theodora Boudale
body: Hi [@RGVincent](/t5/user/viewprofilepage/user-id/1610065),

If you are using an HTTPS URL for the submodules in the .gitmodules file, this is a prompt to enter your Bitbucket credentials (username + app password). If there is a credential helper set on your machine, your credentials should be saved and used in subsequent git operations.

I would like to ask for some additional info so we can better help you:

**1.** Are you using a command-line application to clone, or some Git GUI client? And if it's a Git GUI client, which one is it?

**2.** What command are you executing when you get this prompt for credentials? Is it **git submodule update** or something different?

**3.** Are you cloning the main repo via HTTPS as well, and if so, do you get asked to enter credentials?

**4.** What is the output of these two commands from a terminal on your machine? These will show if a credential helper is used by Git and if so, which one

```
git config --system credential.helper
git config --global credential.helper
```

Kind regards,  
Theodora

comments: author: RGVincent
body: Hi Theodora,

1. Im using source tree to access this repository.
2. Im not too sure, its an automated command source tree uses when I try to access a sub module in the repo.
3. Im not cloning via HTTPS, im cloning using the bit bucket clone to source tree.
4. Im not getting any information from either command.


Tags: bitbucket

bitbucket-cloud

cloud