youngmon/atlassian-qna huggingface dataset:
App notification sounds not working on Android or iOS?
Asked by Leena Abu Shmais:

Hi.

For some odd reason, app notifications don't play any sounds on my Android phone and neither on my colleague's iOS. I made sure sound is on and Trello is allowed to send notifications with sounds and vibrations, and my phone isn't on do-not-disturb mode. But still no sounds are ever played when a notification pops up. All other apps work just fine. What's the issue?


Answers:
author: Beverley
body: Hi Leena,

I have a couple general troubleshooting suggestions that hopefully will help!

* Could you please check your Trello app is up to date?
* Can you please try uninstalling/reinstalling your Trello app?
* And you also check if you have mobile push notifications enabled in the Trello app?

We have a guide with more info on how to enable mobile push notifications: <https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/>

comments: author: Leena Abu Shmais
body: Hi Beverly,

I apologize for such a late reply.

I tried everything you've suggested. Push notifications are enabled. My phone still does not buzz or sound an alarm when I receive a Trello notification. Nor does my colleague's iOS.

I'm not sure what's the cause of this as it works just fine with our other team members.

Thanks for your answer.


author: Beverley
body: Hi Leena,  

Thanks for confirming you've gone through the suggested troubleshooting steps!  
Could you and your colleague please check if your Android OS and iOS devices are up to date?  

I've included a couple of guides on how to update notifications that might help!

* [Android](https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cchange-notifications-for-your-phone%2Cturn-notifications-on-or-off-for-certain-apps)
* [iOS](https://support.apple.com/en-us/HT201925#:~:text=Go%20to%20Settings%20and%20tap,in%20the%20scheduled%20notification%20summary)  


Tags: android

ios

notification
How to open links from Trello App in Chrome?
Asked by ?????? ????????:

I have installed Trello App (2.13.10.0) on my Windows 10.

Last two days all links from cards opened on built-in Trello Browser. Who knows how to open those in Chrome or other external browsers?

On example I click to google sheet link and it opened in Trello-browser, not in Chrome (my default browser on windows 10).

![Trello_DTVIsRUT5U.png](https://community.atlassian.com/t5/image/serverpage/image-id/254813i493CCF7AAA3CBC27/image-size/large?v=v2&px=999 "Trello_DTVIsRUT5U.png")


Answers:
author: Dreamsuite Mike
body: Hi, I think the windows app is just a wrapper around the browser page so it probably at every instance tries to keep you within the app (which no doubt uses Edge). I have tried on mine with the same Trello version and my links open in Chrome. Got to Windows Settings \> Apps \> Default Apps \> Google Chrome. In addition to making sure chrome is set default, also go through and make every file type it lets you default to Chrome and see if this works.
I can't get into my email account...
Asked by Paula Heberling:

When I signed up for the initial free board I put an extra letter in my email address and now I can't log in because Trello is trying to send a verification to a bad email address. How do I recover my board that I spent a lot of time on?

Thanks for your help!

Paula


Answers:
author: Dreamsuite Mike
body: Contact Trello support and they will be able to help you resolve this:

<https://trello.com/en/contact#/>
connecting Gmail to Trello don't work
Asked by Pete:

Connecting an email from Gmail to a Trello Note book is not working


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@Pete](/t5/user/viewprofilepage/user-id/4312290),  
Are you using Trello's email-to-board feature? Or are you trying to do this with a power-up?
Can I change my registered email address in Premium?
Asked by Edilmar Gonzalez Paredes:

Is it possible to purchase the Premium plan with a personal email account and then change it to a corporate email account.


Answers:
author: Brant Schroeder
body: [@Edilmar Gonzalez Paredes](/t5/user/viewprofilepage/user-id/5208754) Welcome to the Atlassian community

The short answer is yes (maybe). If the account is company-managed then you will need to take the following into consideration.

* <https://support.atlassian.com/trello/docs/changing-an-email-address/>
* <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html>
Como fazer o pagamento do Trello Premium?
Asked by Fernanda Dahmer:

N?o consigo efetuar o pagamento, meus cart?es n?o s?o aceitos, como proceder?


Answers:
author: Brant Schroeder
body: [@Fernanda Dahmer](/t5/user/viewprofilepage/user-id/5208687) Welcome to the Atlassian community

On this page you can submit a support issue to Trello for billing. <https://trello.com/contact#/> You will need to login and scroll to the bottom of the page.
Why is trello marking newly created cards as done automatically?
Asked by Liz DeWandeler:

Every time I create a new card with a due date, it is being marked as done immediately at creation. All my automations are disabled.


Answers:
author: Dreamsuite Mike
body: Have a look in the log, you can see that activity. If you have others on the board, they may have an automation enabled that does this.

![Screenshot 2023-05-02 160312.png](https://community.atlassian.com/t5/image/serverpage/image-id/254849i7238420205F4DEF1/image-size/large?v=v2&px=999 "Screenshot 2023-05-02 160312.png")
Hello Professionals, Can you please let me know how to activate Member in Trello?
Asked by neelima.aturi:

Hello professionals,

Can you please let me know how to activate member Account access - When I send an invitation to a member - It was showing up error as " Member is not active -Following person was Not Invited " .

I have admin access to the Board and I tried with left side selecting Members - Guests but I didnt see an option to active the member . Can someone help me how to do this?

Thanks in Advance .


Answers:
author: Summer Hogan
body: Hi [@neelima.aturi](/t5/user/viewprofilepage/user-id/5208428) - welcome to the community!   
Users are labeled as inactive if they have not logged into Trello for 90 days. That may be why this is happening. See this article for more information. - <https://support.atlassian.com/trello/docs/what-is-an-inactive-user/>
Trello's text corrector doesn't stop correcting english!
Asked by Game GO:

My Trello's text corrector keeps putting red lines under any word in English, and it's trying to correct it to Brazilian Portuguese. How do I change the text corrector's language back to English?![Captura de tela 2023-05-01 083347.png](https://community.atlassian.com/t5/image/serverpage/image-id/254664iFA57E26A12F21D39/image-size/large?v=v2&px=999 "Captura de tela 2023-05-01 083347.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Trello is not doing that (unless you've installed some power-up to do it, one that I can't find).

It most often happens when you've got a spell checker active in your browser. (Or grammar checker, or other - as I'm typing this post, my browser is underlining over-wordy sentences and bad grammar and telling me what I might sound like when you read it!)


author: Summer Hogan
body: Welcome to the community [@Game GO](/t5/user/viewprofilepage/user-id/5208370) - if you want to check your language in Trello here is a help guide, but I agree with [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) that it is probably your browser doing this.

<https://support.atlassian.com/trello/docs/changing-your-language-in-trello/>
How to I get my cards to move column and add a label when a trigger date is reached
Asked by Peter Cranston:

Hi, I have been usng the following rule in attempt to take automatic action when a set date satisfies the following criteria. It seems to have stopped working automatically however if I manually enter a date that satisfies the critera it works. Not sure if Trello triggers on custom fields when a preset date criteria is reached?

This is a custom date field. I think that it may work using the main card due date?

As always any expert guidance welcomed.

**Rule:**

when custom field "Est Rental End" is set to a date between 8 and 14 days from now, move the card to the top of list "Rental Ending Within 14 Days - Requestor Action", and add the red "Check Rental End Date" label to the card


Answers:
author: Peter Cranston
body: Guilherme Michelotto commented:

Hi Peter,

Guilherme here from the Trello Support Team and I'm happy to help. smile.png

Hmm, you are 100% correct! Unfortunately, Custom Fields do not have the same property as Due Dates when it comes to the flow of time, since it states: when the custom field "Est Rental End" is set to a date between 8 and 14 days from now

The key word here is set, meaning that you would have to manually assign a date that meets the criteria you mentioned - as you experienced yourself, then it works perfectly.

I'd recommend using Due Dates if you wish to achieve a rule that perceives the passage of time.
butler custom field
Asked by qrad_tech:

Hello,

i try to use custom field with butler to add a label based on it's value but it does not seem to work !

when a card with custom field "color" set to "yellow" is added to list "to do" add the "yellow" label

what's wrong ? i'm a premium user


Answers:
author: qrad_tech
body: ok! it works if i do :

when custom field ""color" is set to "yellow" add the "yellow" label
problem with viewing opened card
Asked by taya:

hello

please can anyone tell me how to fix this problem?

when I open a card it doesn\`t show properly it shows up like this

I have another account on the same device but I have no problem with it so I think I have something with this account or I don\`t know

thanks in advance

![ggfgg.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254663i2F86275EBD591EC7/image-size/large?v=v2&px=999 "ggfgg.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This looks like you have a problem with your browser. Could you try

* clearing the cache and cookies and restarting the browser
* running the browser with all extensions disabled
* a different browser

comments: author: taya
body: Thank you I am happy to be here finally :)

and thanks again :D I disabled the extensions ,and the Trello Pro extension is what makes it look like this.  
it\`s weird but I have 2 Google profiles and it works perfectly on my personal profile. that\`s so weird. I don\`t know why it looked like this on this profile.

anyway thanks again


author: Nic Brough -Adaptavist-
body: That's very odd, definitely a problem with the Trello Pro extension, but weird that it works differently for different accounts. All I could guess is that there's some setting the extension keeps with your account that is different.
Remove myself from Boards if I am not the admin (Guest, company)
Asked by markus.kamrad:

Hi,

I am cleaning up my Trello and would like to remove myself from Boards where I am not the admin, e.g. Guest/company. Is there a way without contacting my former empoloyer or the admin? Best, Markus


Answers:
author: Sushant Verma
body: Hi [@markus.kamrad](/t5/user/viewprofilepage/user-id/5208291)   

Welcome to the community!  

To leave a board in Trello, open the board menu on the right side of the board, click "More" and choose "Leave Board". This will remove your account from the board, which means you may no longer be able to access it.  

This doc will help you more : <https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/>  

Regards,  
Sushant Verma

comments: author: markus.kamrad
body: Thx. That perfectly solved my problem. I am very grateful for your help.


author: Sushant Verma
body: [@markus.kamrad](/t5/user/viewprofilepage/user-id/5208291) You're most welcome!  

Regards,  
Sushant Verma
Can't comment a card - comment field doesn't work (Android 10).
Asked by Maciej Muller:

Do anyone have the same problem - the comment text field doesn't work ( I can add a photo but can't write a text.) I can edit my previous comments tho.

Samsung Galaxy S9 + Android 10.

I'll apreciate any help?


Answers:
author: Erick Doerre
body: Hi Maciej - welcome to the community!  

I'm pretty sure that board has its comments settings disabled. You can check the commenting permissions for your board by following these steps:[https://support.atlassian.com/trello/docs/disabling-comments-on-cards/.](https://support.atlassian.com/trello/docs/disabling-comments-on-cards/) If you can't update it, you must contact the board admin(s) and they should be able to update that setting for you. Let me know if we can help in any other way.

comments: author: Maciej Muller
body: I checked twice the settings - it turned out I didn't confirm being a member of the board. Now everything works fine. Wierd that I could add a photo, but couldn't write a text in the comment section. Anyway thank you very much for your help?


author: Erick Doerre
body: Glad to hear everything is good to go now, Maciej! I hope you have a great weekend! :)


Tags: android

card

comment

issue

mobile

problem
Cards overlapping each other
Asked by Joanna Lelek:

Hi Guys, pls I need some help.

My trello is a mess. All cards are overlapping each other and it doesn't look like before.

See enclosed image.

I only have this issue on my desktop, not mobile version. Anyone else there with same issue?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This sounds like you have a problem with your browser. Could you try

* clearing the cache and cookies and restarting the browser
* running the browser with all extensions disabled
* a different browser


author: Danielle Boe
body: This was happening to me too. It was a mess!!!

I updated my browser (I was on chrome) and its perfect again. Good luck!
What is the 'Trello Attachment' variable?
Asked by Tomaz Breon:

The "Trello Attachment" variable refers to a feature within the Trello project management tool that allows users to attach files to cards on their boards. This can be used to upload documents, images, videos, or any other type of file that may be relevant to a particular task or project. The Trello Attachment variable can be used in automation tools, such as Zapier or IFTTT, to trigger actions based on new attachments added to Trello cards. For example, you could set up a Zap that automatically sends a notification to a specific Slack channel when a new attachment is added to a Trello card.


Answers:
author: Luciana Munhoz
body: Hi Tomaz! Welcome to the community!

Thank you much for sharing your knowledge here in the community! That's great! Please feel free to always contribute here when you wish.

I'm also leaving here a help doc that has a list of variables to use with Trello Automation (including the attachment ones) for reference: <https://support.atlassian.com/trello/docs/butler-variables/>
Why does my add unique card automation not work?
Asked by Katrina Donaldson:

I've added some automations onto my board to add unique cards each Monday morning in order to set up my board for the week ahead. If the cards are already in the list from last week then I don't want to have duplicates so I've used the "add unique card" command. When I run the automation as a test it correctly identifies that a card is already in the list and doesn't add a new one, but when I let it run automatically on a Monday morning, it adds duplicates into my lists!


Answers:
author: Carolina Lopez
body: Hi Katrina, welcome to the Atlassian Community.  
I hope you're enjoying Trello.

I tested a scheduled automation as you mentioned and didn't find any issues. Probably I did something different and this is why I'm not having the same result.

Would you mind creating a ticket so our Trello Support team can take a closer look at this issue? You can create a ticket here: <https://trello.com/contact>
How do I reopen cards on a list
Asked by Mmuraszko:

I moved a list to a new board, it shows the cards but they are collapsed and don't show the details. I need to re-open them.


Answers:
author: Beverley
body: Hi Mmuraszko - welcome to the community!

It sounds like you might have a filter enabled on the board. If there is, you can click 'x' on your keyboard to remove the board filter. You'll also see a filter button at the top of the page.  

Here's a guide with more information about the board filter: <https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/>  

I hope that helps!
What are the states of the build result/results? Specifically is there an "under construction" status when currently building?
Asked by Ray Smets:

Would like to know when a current build is in under way programatically. I understand the result/results status shows success or failure once complete, but I would like a way to know if "under construction" per se.


Answers:
author: Felipe Kraemer
body: Hi Ray,

Maybe you can give this REST call a try:

<https://docs.atlassian.com/bamboo/REST/5.9.4/#d2e314>

GET /rest/api/latest/result/\<projectKey\>-\<planKey\>/\<buildNumber\>, then get top-level JSON field "lifeCycleState" (values "Finished", "InProgress").

If this answer was helpful, please allow me to ask you to mark my answer as accepted in order to have it in the top of the thread, also helping other customers.

Thanks in advance!

Kind regards,  
Felipe Kraemer


Tags: build

status
How often does Bamboo (5.9.4) synchronize with LDAP when atlassian-user.xml is set
Asked by Jason Horn:

followed the instruction on the following page to setup Active Directory LDAP integration with Bamboo 5.9.4:

<https://confluence.atlassian.com/bamboo/integrating-bamboo-with-ldap-289277210.html>

We have a "memberOf" query built for the User Object Filter and Group Object Filter. This worked during the initial deployment. I did not see any settings I could add to modify the Synchronization interval (like available in Confluence and JIRA User Directories administration).

My question is, What is the synchronization interval for Bamboo 5.9.4 when LDAP integration is configured? Can I modify these settings in the "atlassian-user.xml"?

Thanks in advance!


Answers:
author: Felipe Kraemer
body: Hi Jason,

Unlike JIRA or Confluence, Bamboo doesn't have a feature to manage LDAP configuration/sync through the UI. Instead we have to do this from the file system. We have a feature request to have this bundled in Bamboo here: <https://jira.atlassian.com/browse/BAM-11376>.

Answering your question, if you have caching turned on (btw this is enabled by default), Bamboo will set the cache to eternal (meaning it will never expire), that's why you have to restart Bamboo. I'd recommend you to take a look at the [Configuring the caching of your LDAP repository](https://confluence.atlassian.com/display/BAMBOO/Configuring+the+caching+of+your+LDAP+repository) documentation to change this configuration to make sure new users are added and recognized by Bamboo, without having to restart the application.

If this answer was helpful, please allow me to ask you to mark my answer as accepted in order to have it in the top of the thread, also helping other customers.

Thanks in advance!

Kind regards,  
Felipe Kraemer


Tags: bamboo-administration
Agent config for new tasks
Asked by Krishna Nadiminti:

Whenever I make a new change to the plan, add task or Artifact etc , the agent shows this message "no agent can build this job" even if the agent is configured to run the tasks. When I do a restart to the agent, it works again. Is there any other better way to do this?


Answers:
author: Felipe Kraemer
body: Hi Krishna,

Which type of task are you trying to execute? If you needed to install something in the agent server in order to use such task (e.g., Maven), you need to restart the agent so that environment variables can be picked. I am afraid configuring the Maven executable as agent capability is not enough.


Tags: cloud
How can I force synchronization of LDAP Bamboo 5.9.4
Asked by Jason Horn:

I followed the instruction on the following page to setup Active Directory LDAP integration with Bamboo 5.9.4:

<https://confluence.atlassian.com/bamboo/integrating-bamboo-with-ldap-289277210.html>

We have a "memberOf" query built for the User Object Filter and Group Object Filter. This worked during the initial deployment. Now we have added new AD accounts to the group. How can we "force sync" the product to pick up these new users?

Thanks in advance!


Answers:
author: rsperafico
body: Hello Jason,

Thank you for your question.

Please, restart Bamboo to invalidate the cache and get the new values based on the updated "*atlassian-user.xml*".

If you find useful, you can refer to [How to set up LDAP in Bamboo](https://confluence.atlassian.com/display/BAMKB/How+to+set+up+LDAP+in+Bamboo) for further information.

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: bamboo-administration
bamboo server is separated from the docker server
Asked by Renato Bar?alobre Pinto:

Hi,  

```
We have an infrastructure where the bamboo server is separated from the docker server . Is it possible to run docker tasks remotely? If so, could you please show me an example in how to proceed?
```


Answers:
author: Christian Metzler
body: Same problem here... We use gradle tasks to build our images (with bmuschko/gradle-docker-plugin), so we can define a tcp connection to a remote docker server.

Unfortunately the Bamboo Docker Plugin only supports access via path to a docker binary.


Tags: bamboo-administration
Recently Built Feed Always Shows "Updated by Anonymous User"
Asked by Robin Gau?:

The Recently Built feed on the Bamboo Build activity page is always showing "Updated by Anonymous User" as the build reason. The correct committer is shown everywhere else(Plan summary, Wallboard, etc.).   

Maybe this is caused by the way our build plans check out the code. Since we are still using CVS (-.-), even worse CVSNT, we have to checkout the code with a batch script that uses the native CVSNT client rather than the Bamboo built in CVS client.  
The builds are triggered by the usual Bamboo Repository polling job.

My main problem is that the Recently Build feed is consumed by our other Atlassian applications like JIRA and Confluence and is therefore not showing the user that has triggered the built.  

Bamboo version: 5.9.4 Standalone


Answers:
author: Robin Gau?
body: I figured it out myself.

The problem is that the repositories are defined at the plan level and the Recently Built feed gathers it's content from the job level. When the defined repositories are not used in a Checkout Source task there is no connection to the repository. However the connection is there when you view the plan.

Hope it helps someone else wondering about that.


Tags: bamboo-administration