youngmon/atlassian-qna huggingface dataset:
I am having trouble editing space shortcuts - any ideas of what I am doing wrong?
Asked by Susan Randall:

I have followed this and still can't seem to work it out- is "space tools" now "space settings"?

Try this out:

1. Choose **Space tools** \> **Configure sidebar** from the bottom of the sidebar (or the cog menu if your sidebar is collapsed)
2. Add a space shortcut by clicking **+Add link** Shortcuts can be to Confluence pages or spaces, or to any other content on the web. Try linking to [this blog post](http://blogs.atlassian.com/2014/05/yes-virginia-even-agile-teams-roadmap/), which mentions Teams in Space (we're always after a plug at Teams in Space HQ!)

You can also hide things -- like the space's blog -- in the sidebar, if they're of no use in the space.

The sidebar is pretty easy, right? You'll be schooling those recruits in no time. Next up: Impress them with your knowledge of keyboard shortcuts.


Answers:
author: Manon Soubies-Camy
body: Hello Susan,

Is [this page](https://confluence.atlassian.com/conf67/the-space-sidebar-945102414.html) the documentation you're following? If so, it is intended for Confluence Server and not for Confluence Cloud:

![confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/23242i6ADF25ED55AB70F4/image-size/large?v=v2&px=999 "confluence.png")

I could not find the related documentation for Confluence Cloud, but here is how you can add a shortcut to your space sidebar:

* Hover on the sidebar, a pen button should appear. Click on it to edit:

![confluence-shortcut.png](https://community.atlassian.com/t5/image/serverpage/image-id/23246i536A2EDE16990E0C/image-size/large?v=v2&px=999 "confluence-shortcut.png")

* Then you just click on "Add shortcut" to configure it
* Click on Done to save

Hope this helps,

- Manon

comments: author: Susan Randall
body: YES! Thank-you so much, I found the pen :)


author: Manon Soubies-Camy
body: Glad it helped! :)


author: Wade Sturman
body: Hey [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212) , I am following this article (not cloud, but server), and I still don't know how to *edit* space shortcuts.

- It doesn't seem to appear in any of the Space Tools. Would you able to help me find this?

Nevermind Found it!

Thank yoU!  
Wade


author: Adam T. Kowal
body: a


author: Nina Marshall
body: In confluence cloud the pencil appears. You can add the link and title click add shortcut and save. However the shortcut doesn't appear. Why would this happen?

comments: author: Kuncoro Wicaksono
body: Make sure you click "Add shortcut" first before you click "Save" button


author: Kimberly Betty
body: Hi- we have a similar issue. But the pen doesn't show up for a user who we believe should be able to edit the shortcuts. What might cause this?

comments: author: Kuncoro Wicaksono
body: I think that happens because you are not the admin. Somehow I have the same problem, but after using my admin roles, the pen showed up.


Tags: cloud

confluence-cloud
How can i contact support when I can't login??
Asked by Gary Finnigan:

I've just lost all connectivity to Atlassian and found there are no emails, no phone numbers available to contact support. Support was only possible if I logged in, which I could not do!  
if this happens again what am I supposed to do?


Answers:
author: ANROS Group Support
body: hi Team, the form doesn't work, we're locked out of our Jira and JSM admin account.

domain is <https://anrosgroup.atlassian.net/>

![Screenshot 2024-04-26 at 10.03.12 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/320699iF4761DD12CFC5AF1/image-size/large?v=v2&px=999 "Screenshot 2024-04-26 at 10.03.12 am.png")


author: Manon Soubies-Camy
body: Hello Gary,

The only way I could think of would be to contact them through [this form](https://www.atlassian.com/company/contact/general-inquiries), you can select "Help raising a support ticket" under "How can we help you?". I don't know how long it takes for Atlassian to reply through this channel though, so not sure this is the best solution.

Hope this helps,

- Manon

comments: author: Gary Finnigan
body: Better than nothing for the time being thanks (y)


author: AnnWorley
body: Hi Gary,

Our [support contact form](https://support.atlassian.com/) does not require a login, but if you need to log into the support portal it uses the same credentials as this Community forum. To open a support request you need a commercial support entitlement number (SEN) or an Atlassian Cloud URL.

If you need help with a server starter license instance this Community forum is here to help. Are you still locked out of your instance or is there anything else we may help with?

Thanks,

Ann


author: Gary Finnigan
body: Ann that form is a FAQ and did not help me, I spent some time on it too.   
It's odd that a paid for service does not allow contact from anyone who cannot access it even if they pay for it, which my company does.   
I eventually resolved my problem but I could have done with some help from you to expedite a solution.  


author: AnnWorley
body: That is the same form I use several times a day to open tickets when necessary for customers whose licenses make them eligible exclusively for Community support. I did not mean to steer you to a useless FAQ at all.

The problem is that we are having some difficulties with our portal.

Any time you cannot open a ticket or need help for any reason please feel free to user mention me or another Atlassian Team member on this forum, as we do not want you left hanging.
How to change placeholder text in comment line
Asked by Egemen ?akmakyapan:

I want to change this placeholder in comment line but i cannot find the way to change it.

Thanks..

![placeholder.PNG](/t5/image/serverpage/image-id/23219iE21EB06612055180/image-size/large?v=v2&px=999 "placeholder.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: It looks to me like someone has made a translation

In English, the placeholder is simply "write a comment...", and I suspect the other languages say something similar to that when they are off-the-shelf. The length and some of the words in your picture make me think you have a modified language pack.

A quick test - have a look in your profile for the language settings. Do you have more than one option for your language? (My apologies, I am sadly deficient in language education and I am not sure what yours is).

Temporarily try each of them, and possibly other languages if you can read them, to see if the placeholder is a lot more simple in other languages. That would confirm that it is a customised language pack.

comments: author: Egemen ?akmakyapan
body: I guess this text is custom written. Because very long and about our service. I think that there is a script which change the placeholder text. I am still trying to find it. This is my new job at this company. Old guy did this =)


author: Vignesh Suryanarayan
body: were you able to get a script to change the placeholder text?


Tags: confluence-server

server
Add a "Story link" in Confluence like an "Epic link"
Asked by Philippe Desorgues:

Hello,

A feature I like in confluence, is that on a product requirement page, I can add a JIRA macro with the following format: "Epic link"= "ticket_ID" and all the stories, bugs, sub tasks linked to this epic are displayed.

I would like to use this macro but on a story level so that all the sub tasks and issues linked to the story are shown.

Is it possible to do this on a story level? I tried in confluence using the same query as for epics but I got an error message.

Thanks,

Philippe


Answers:
author: Randy
body: You can use the JQL "parent = ABC-123" to grab all subtasks.

It's not possible with standard JQL to query for issues linked.


Tags: jira
Confluence Tasklist RTL Stylesheet
Asked by Ansar Rezaei:

Hi

I use this CSS for tasklist in confluence.  

.wiki-content ul.inline-task-list\>li {  
line-height: 30px;  
text-align: right;  
direction: rtl;  
padding-right: 18px;  
background-position: right 6px;

}

![Screenshot from 2018-05-30 12-38-28.png](/t5/image/serverpage/image-id/23218i515C416F8A6210BD/image-size/large?v=v2&px=999 "Screenshot from 2018-05-30 12-38-28.png")

But After this I'm not able to check and uncheck items at list. Does anyone have any idea for fixing this?


Answers:
author: Paz Grimberg
body: Hi Ansar,

You can try the RTL Plugin:

<https://www.methoda.co.il/en/rtl-for-confluence>


author: Zak Laughton
body: Hi Ansar,

I was also reproduce this behavior. When adding the "background-position" property, the checkboxes become uncheckable. I experimented with this a bit, and was unable to find a way to get the checkboxes to appear on the right and still be able to check them.

The best workaround for this I could think of would be to use either a page layout or column macros to make the checklist narrower (see [Page Layouts, Sections, and Columns](https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html)). The check boxes will still be shown on the left, but they will be closer to the related text item and easier to correlate visually.

-Zak


Tags: atl-adm

tasklist
Does LiveSearch Macro not work on mobile browser?
Asked by Narender Kumar:

I am able to use "Livesearch Macro" when I open it on my browser(Chrome) on my PC or on Confluence mobile app but it doesn't work when I try to use it on a mobile browser (Chrome or Safari).

When I open the space on the mobile browser with 'mobile version view' the macro doesn't work but if the change the view to 'desktop version' the macro starts working well.

Do I need to change any settings so that the macro starts working on mobile browser too?

Or it doesn't support the mobile browser in mobile view settings?


Answers:
author: Danyal Iqbal
body: No, it is not supported with the mobile version. You need to force it to show the desktop version to use this macro.

comments: author: Team Ad-Din
body: Asak Danyal

I submitted the defect for this one to Atlassian. They opened up an enhancement request but no updates yet.

Lets hope we get this working cz mobile is norm now.

Imran


Tags: cloud

confluence-cloud
Moving WIKI pages that has Glify Images
Asked by Jason van Heerden:

Hi

I created a new wiki page and moved an old wiki page content to the new, this all worked fine, except for the child page that contained glify content, it does not show up :(

I have attached the working glify image from the old wiki and what it looks like in the new wiki page.

Any help would be appreciated.

Thanks  
![glify1.PNG](/t5/image/serverpage/image-id/23209i3A4A672325B1046A/image-size/large?v=v2&px=999 "glify1.PNG")![glify2.PNG](/t5/image/serverpage/image-id/23210i3DD37DA9DA579583/image-size/large?v=v2&px=999 "glify2.PNG")Jason


Answers:
author: Jason van Heerden
body: Hi

I have resolved this following the following link:

<https://support.gliffy.com/hc/en-us/articles/217895098-How-Do-I-Move-or-Copy-a-Diagram-to-Another-Page->

I followed the last option export \\ import as per Keith Rockhold.

This is resolved.

:)

Thanks to all


author: Alana Fernando
body: Hi [@Jason van Heerden](/t5/user/viewprofilepage/user-id/1444961) ,

try adding Gliffy diagram as a new diagram.

Follow below steps.

1. in the new wiki page, click edit and call Gliffy macro
2. In macro configuration window, select ***search for diagram***
3. search ***2018 Schedule***
4. Select diagram
5. Click ***use as template***
6. Proceed with saving the diagram

![screenshot-confluence.millenniumit.com-2018.05.30-12-01-24.png](https://community.atlassian.com/t5/image/serverpage/image-id/23211iD3E458D679909A78/image-size/large?v=v2&px=999 "screenshot-confluence.millenniumit.com-2018.05.30-12-01-24.png")


Tags: confluence-server

server
What should be the schema name for Confluence db
Asked by Shilpa Sanil:

Hi All,

We are installing Confluence for our company \& we are using PostgreSQL as db.

What should be the schema name while we create a new db?

I couldnt find the details in the documentation, please help.

Thanks

Shilpa


Answers:
author: Moses Thomas
body: [@Shilpa Sanil](/t5/user/viewprofilepage/user-id/558401)Visit documentation on what to do.

<https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html>

Best!

comments: author: Shilpa Sanil
body: [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700) Thank you for the link.

But couldn't find any details about schema in this.


author: Moses Thomas
body: [@Shilpa Sanil](/t5/user/viewprofilepage/user-id/558401)During installation you dont need any scheme, just create you database name for confluence let say wikidb or confluncedb in postgre server,

create user in your database server Grant all permission to (select, insert , update, ......delete ) when you choose your DB and verify all credentials Confluence app installer will create all table, schemes... for you. please follow documentation all you need is there.

Best!


author: Shilpa Sanil
body: Thanks a lot [@Moses Thomas](/t5/user/viewprofilepage/user-id/1138700). We have created \& connected the db.
dynamic excel charts
Asked by brad horner:

Can i dynamically post my charts from an uploaded excel spreadsheet? Meaning i would like the charts to be viewable not necessarily the content within spreadsheet.


Answers:
author: Ollie Guan
body: Hi [@brad horner](/t5/user/viewprofilepage/user-id/1444470),

You can try this plug-in:

[https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview)

comments: author: brad horner
body: Thanks this will do it.
Jira Links are not showing correctly
Asked by Jary Nubla:

We have a Confluence page that has a lot of Jira links in it. I often encounter this error

***org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection***

What's causing this and is there a way to fix this? We're using Confluence and Jira Cloud![Jira_Links_in_Confluence.png](/t5/image/serverpage/image-id/23188i40FA1C4F65BF1CC8/image-size/large?v=v2&px=999 "Jira_Links_in_Confluence.png")


Answers:
author: Nic Brough -Adaptavist-
body: That error is about your Jira not being able to connect to the database.

You should have a look in the application log ( \<jira home\>/logs/atlassian-jira.log ) as it should give you more of the error than the error you've got in the question, including the root cause of the failure.

comments: author: Jary Nubla
body: I don't think we can access the application log since we're using Jira Cloud


author: Nic Brough -Adaptavist-
body: Ah, sorry, I misunderstood.

This needs to go to Atlassian Cloud support, over at <https://support.atlassian.com/contact> as we need to read the logs


author: Jary Nubla
body: Thanks
Can Confluence blog default be set to 'Enabled'?
Asked by Tom Barclay:

We'd like to reset our Confluence blog default to 'Enabled' to save a minute or so of futzing with settings each time we log in.

Is this possible? Haven't found any obvious control options for this.

TIA! Happy to be here!

Tom Barclay


Answers:
author: AnnWorley
body: Hi Tom!

I am not sure what blog default is set to Disabled on your instance. Every space on my test instance has a Blog option:

![Screen Shot 2018-05-30 at 12.11.41 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/23301iCF6969412257E4A2/image-dimensions/293x338?v=v2 "Screen Shot 2018-05-30 at 12.11.41 PM.png")

I searched our docs and could not find a reference to disabled blogs. I look forward to finding out more so I can be of help.

Thanks,

Ann


Tags: confluence-server

server
CCMS intergration/import
Asked by Andrea Fogderud:

We are exploring an enterprise CCMS solution that would provide information in XML format. Would we be able to publish from this tool (Ixiasoft) directly into our Confluence pages to keep content up-to-date?


Answers:
author: Moses Thomas
body: [@Andrea Fogderud](/t5/user/viewprofilepage/user-id/1239230)You might not be able to do this but if your mechanism could do this by over writting pages in confluence, this would be interesting, but i believe all things are possible.

Good luck !


Tags: cloud

confluence-cloud
Server[AD auth] to cloud [SAML] migration
Asked by Bryce Montgomery:

Were currently using Confluence Server, authenticating via AD, and I've been tasked with migrating my org to Confluence Cloud. Because we have a JIRA cloud instance set up to use SAML already, its been decided that we will be using the same SAML setup for Confluence as well.

Our AD usernames currently include arbitrary numbers at the end of each username; and our JIRA setup currently uses a firstname.lastname setup for usernames. Because of this, anytime I try to test space imports on the cloud instance, I keep getting 'Unknown User (xxx)' as owning all of the pages/spaces. I've messed around with trying to change the userkey in the xml thats exported from the Confluence Server, but when I make any changes I get an "com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: The scope of the import extends outside of the space." error upon import.

I also thought that this \[<https://jira.atlassian.com/browse/CONFCLOUD-53910>\] might have been helpful, but that was no luck either.

So, my questions are:  
Is there a way to change the creator/owner userKey of a space using the API or on import?  
Is there a known process that can be used to account for the change in authentication method/username when migrating from Confluence Server to Cloud?  
Any additional advice based on the situation would also be appreciated.


Answers:
author: AnnWorley
body: Hi Bryce,

To best answer all your questions in a way that suits your use case I opened a support request on your behalf. Please expect an email from our support portal.

Once you find the best solution we can circle back to this thread to share with the Community.

Thanks,

Ann

comments: author: Bryce Montgomery
body: Thanks Ann.

I'm a bit confused on this though. Will support be helping me to resolve this issue or is this just a way to track something this specific use case for future reference?


author: AnnWorley
body: An Atlassian support engineer will contact you (using the email address you used for this post) via our support portal in order to gather more information and provide options for your project. I plan to update this thread for the purpose of making the strategy public in case it can be of help for other customers with similar cases.


Tags: migration
Sharing specific Confluence pages with Internal Business Stakeholders?
Asked by Zach Greene:

Hello, can we open up specific Confluence pages for business stakeholder access in 'read only' format? Can this be set up for just internal business users at our company? Thanks.


Answers:
author: Davin Studer
body: The best way would be to create a group and give it read only access to the page(s) either at the space level or through page restrictions. Then add users to the group. You will have to add them as users which means they will take up a license. Even users who only have read-only access take up a license.

Another option would be to add the pages to a space that allows anonymous read-only access, but that would open it up for anyone to read. In this scenario you would not take up user licenses.
Can only add personal labels error
Asked by Aparajita Satapathy:

I have been given all permissions by the creator of the Confluence page, yet when I go to add a label to a document, I cannot. The error I get reads: "You are only permitted to add personal labels on this page." How do I go about adding labels that are already there?![Capture.PNG](/t5/image/serverpage/image-id/23176i7A824F9FE43C23AF/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: AnnWorley
body: Hi Aparajita,

Your question is interesting because personal labels have been deprecated since Confluence 5.4 ([Viewing Personal Labels](https://confluence.atlassian.com/display/CONF54/Viewing+Personal+Labels)) Although the creator of the page may not have applied any page level restrictions there could be [space permissions](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) holding you back. Please make sure you have edit permission on the space level.

"Any user with permission to edit a page can add labels to it", per [Add, Remove and Search for Labels](https://confluence.atlassian.com/doc/add-remove-and-search-for-labels-136419.html)

Thanks,

Ann

comments: author: Aparajita Satapathy
body: Hi Ann,

Thank you for the information! I do however have space permissions, and it still is not letting me add labels.

Thanks,

Aparajita


author: AnnWorley
body: Hi Aparajita,

Please make sure there are no edit restrictions on the page if you have verified you have the space permissions. This ticket describes the issue we are facing: [Labels dialog encourages personal label addition, despite personal labels being hidden from UI](https://jira.atlassian.com/browse/CONFSERVER-24304):
> This issue also happens when there is a page level editing restrictions applied

Thanks,

Ann


author: Aparajita Satapathy
body: Hi Ann,

It works now! Thank you!


author: Moses Thomas
body: [@Aparajita Satapathy](/t5/user/viewprofilepage/user-id/1443286)Make sure space admin gives you all require permission and make sure you are added permission base on restricted pages.

Best!

comments: author: Aparajita Satapathy
body: Hi Moses,

I have all the permissions, and I still cannot add any labels.