youngmon/atlassian-qna huggingface dataset:
Why is Trello trying to force a Google login?
Asked by Chip Taylor:

I login with email/password. Today Trello would not recognize my login. Gave me a message that my account appeared to be a Google login and to use the Google login button. But my Trello account is not linked to my Google account. I use my work email. I've tried resetting my password but don't receive the email. I can't access my Trello boards.


Answers:
author: Devon Henderson
body: Hi Chip!

That sounds so frustrating - I'm sorry this has happened to you! Since you need account-specific help, my suggestion would be to file a support ticket at <https://trello.com/contact>

Make sure to scroll down and choose Ask Trello Support - that puts you in touch with Trello support staff.

I hope this helped, and that they're able to work with you to resolve this soon!

comments: author: Chip Taylor
body: Thank you.


author: Eric
body: I am having the same problem..

comments: author: Chip Taylor
body: Here is what I learned: Trello forced a number of users to do a password reset because of a security breach elsewhere, but hackers were using those credentials to try to access our Trello accounts, hoping login info was the same.

Trello sent notices, but in my case, I had set up an Outlook rule to route Trello notifications to a special folder. I quit accessing notifications that way as I began using Trello more and forgot I had set up that rule.

As a result, Trello's notice and the emails responding to my password change requests were going to that folder. I was looking in my inbox and spam folder. Once I figured out where the notifications were going, then I was able to reset my password and get back to work.

My advice: Try to reset your password. You may have a notice from Trello in your spam folder or elsewhere. Trello support also provided this information, which I ended up not needing:

*Please check your spam folder to see if the message may have ended up there as well. If it's not in your spam folder, you may need to contact your network administrators to see if the mail message is being blocked at the network level.*   

*For more details, check out our article on Not receiving confirmation emails or password reset emails.*   

*What we'd suggest is reaching out to the person who manages your email server, and asking them if it's possible to whitelist emails from 168.245.13.144, 168.245.54.245, 167.89.99.8, and 168.245.0.189.*

Good luck!


Tags: login
Trello Web Offline
Asked by Jonathan:

So when I make changes to a Trello board offline (move cards around or archive cards), when I connect to an internet connection after say an hour, it's not able to sync those changes I made offline to the server. It keeps saying "Retrying, cannot connect or something".

This is super annoying, I'd love to be able to work offline while I don't have an internet connection and have it sync back when I do have a connection.

Apps like Workflowy and Dynalist do this well.

If there's any way that you can make it work so that I can keep making changes offline, that would be super powerful.

Is there a way to already do this?


Answers:
author: Meg Holbrook
body: Hey Jonathan,

Offline functionality only works for mobile apps right now as far as I'm aware. Are you using desktop/web Trello?

comments: author: Jonathan
body: Yes, desktop / web.


author: Meg Holbrook
body: Offline sync won't work on this platform.

I'm hoping they are able to figure out a way to do this in the future though, but I'm sure it's a bit different with a webpage as opposed to an app with locally stored content.


Tags: offline

web
Adding a comment to an attachment image
Asked by Hendrik Gideonse:

I am interested in adding comments to image attachments on a card. For instance, I add a photo of a task that needs doing, but I need to add text to the image so that the worker knows what the details of the task are.

When I hit Comment next to an attachment, it seems to add the comment to the card with a reference to the image as compared to adding a comment to the image itself. How would a worker see a comment on an image if they aren't searching through the comments from the card?


Answers:
author: Meg Holbrook
body: Hey Hendrik,

When you copy the image to a card, you have the ability to also add a comment (after the hotlink for the image).

It will show up like this (my comment was "image comment"):

![2018-04-25_16-18-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/20658iECA8FD609D73E56A/image-size/large?v=v2&px=999 "2018-04-25_16-18-06.png")

comments: author: Meg Holbrook
body: I know this probably isn't the robust solution you were looking for, but I don't know of a way to make inline comments on the actual image.

Another solution for you may be to annotate the image with an outside program like snagit before you upload.


Tags: attachment

comment
Make an item list visible in the card title
Asked by Edward Imbier:

I know that I can create a checklist, but it is hidden from view in a card. I would like to create a list in the card title by using carriage returns between list items in the card title. Any suggestions how to do it?


Answers:
author: SB012
body: I use the Trello 'Next Steps' Chrome extension to display the checklists for this purpose. Its the most powerful extension that I have seen for Trello. It has deepened my user engagement - Trello would be time consuming and unusable for me without it.


author: Matthew N
body: Hey Edward

[Markdown](https://help.trello.com/article/821-using-markdown-in-trello) isn't supported in Card Title, and there's not a way to add a checklist to a card title. unfortunately

You can make any feature requests by writing to **feature-ideas@trello.com**
Does Trello provide personalized trainings for businesses?
Asked by Jamee Block:

We would like to have a Trello expert train our leadership team at my work. Is this something Trello does? Thanks!


Answers:
author: Devon Henderson
body: Hello Jamee!

Currently, Trello doesn't do personalized training, but you have a few options!

1. Trello has a variety of webinars available via their Webinar page: <https://trello.com/webinars> . While not personalized, they're great ways to show the potential uses for Trello and get the wheels turning.
2. The Trello Inspiration page has a plethora of example boards for an incredible number of use cases: <https://trello.com/inspiration/> . You can most likely find some that will be useful in getting your team started on Trello!
3. We here on the Community site are more than happy to help you brainstorm and plan ideas and boards for your team. We can help you plan and prep training your staff in your specific needs!

I was responsible for rolling Trello out to my workplace's staff of 35, and am intimately familiar with onboarding folks to Trello. I really love doing it and am more than happy to help you figure out your team's needs and set up a training plan. I'm sure other Champions and Trello users would enjoy helping, as well!
Trello notifications for direct messages only
Asked by Stefani Li:

Hi! We are a small agency that currently uses Trello as a project management tool for all our jobs. Half of my creative team feels that they get TOO many notifications from Trello, therefore, they just ignore everthing. My question:

If you turn off your Trello notifications, will you still recieve a notification if someone direct messages on the card?

Is there a way to select the type of notifications you get? That way, only the relevant notifications are being seen?

Thank you!


Answers:
author: Matthew N
body: Hello Stefani

If you unsubscribe from a board, list or card, you'll only receive certain notifications

* You are mentioned in a comment.
* You are added to a card, board, or team.
* You are mentioned in a checklist item.
* One of your boards is closed.
* When someone makes you an admin of a board or team

But there's not a way to pick and choose what you'll get. See more at <https://help.trello.com/article/793-receiving-trello-notifications>

comments: author: Stefani Li
body: Thank you so much Matthew! That is very helpful!!
Is there any easy way to annotate a document/attachment in trello?
Asked by Gemma Taylor:

Hello Everyone!

Is there a way to annotate a document/attachment in trello?

We are using trello for our campaign management and during the proofing process we would like multiple users to be able to annotate a document. Ideally we wouldn't have to remove and reattach to make the annotations.

Thanks,

Gemma


Answers:
author: marc -Collabello--Phase Locked-
body: [@Gemma Taylor](/t5/user/viewprofilepage/user-id/1293186)You can't work on (or annotate) pdf attachments directly from Trello.

An alternative might be to attach a link to the pdf on a shared drive (or dropbox, Google Drive). When you click the link, you can annotate the pdf.

comments: author: Gemma Taylor
body: Ok, great. Thanks for your reply


author: Nexonic Inc
body: Hi , you could also try Nexonic Artify mobile apps (both IOS and android) -- this app allows screen recording and natively upload recorded video to a JIRA ticket (search or create)

on Top user can annotate a uploaded video with in their JIRA cloud plugin - please find details here

[https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud&tab=overview)

IOS app listing

<https://apps.apple.com/us/app/artify-by-nexonic-for-jira/id1498595882>

Android app - [https://play.google.com/store/apps/details?id=com.nexonic.artify\&hl=en](https://play.google.com/store/apps/details?id=com.nexonic.artify&hl=en)

Please let us know if you need any further details -- thanks


Tags: attachment

pdf
Came in to work today, logged into Trello. New view of Trello home doesn?t show up on the screen.
Asked by Jill Falletta:

My co-worker logged in on her computer and the new view of the Home screen showed up automatically. How can I see that on my computer?


Answers:
author: Matthew N
body: Hi Jill

You can see the announcement at [https://blog.trello.com/2-billion-cards-with-trello-home.](https://blog.trello.com/2-billion-cards-with-trello-home.??)

You'll see at the bottom, the note:

*Note: These features are gradually rolling out over the next week, so don't worry if you don't see them just yet.* ?

comments: author: Jill Falletta
body: Thank you! I thought that might be the case.
How can I set up calendar view so it appears as a full screen view with squares for each day?
Asked by Liselotte Hill:

The first picture shows how my calendar shows up. In the 2nd picture it shows how I would like it to be, that picture is a screen shot out of a YouTube video

![86B429FF-8C57-4BBA-89EE-8C9329307127.png](/t5/image/serverpage/image-id/20595iF752CB357F53E645/image-size/large?v=v2&px=999 "86B429FF-8C57-4BBA-89EE-8C9329307127.png")

![8A80E5B3-F4EB-4CFA-AA27-4716D3E1B9CF.png](/t5/image/serverpage/image-id/20594iCA9797AA7BBCA7F2/image-size/large?v=v2&px=999 "8A80E5B3-F4EB-4CFA-AA27-4716D3E1B9CF.png")


Answers:
author: Jodi LeBlanc
body: Hi [@Liselotte Hill](/t5/user/viewprofilepage/user-id/1290495)

I agree, having a full size calendar is extremely useful.

Here are links that will walk you through the steps of adding your calendar power up:

<https://blog.trello.com/enable-trello-calendar-mode>

<https://help.trello.com/article/811-viewing-cards-in-a-calendar-view>

Have a fantastic day!

Jodi

comments: author: Jodi LeBlanc
body: Hi [@Liselotte Hill](/t5/user/viewprofilepage/user-id/1290495) did you try out the power up? Did it resolve your question?


Tags: calendar
Do you have non-profit pricing for Trello?
Asked by TonyDanza:

I have read the Atlassian Community License page and it does not offer Trello as an option. The Trello page regarding [non-profit pricing](https://help.trello.com/article/1092-how-do-i-request-a-discount-for-my-registered-non-profit-organization) seems to reference outdated pricing. Can you tell me what the current status of Trello non-profit pricing is and, if you have it, how do I go about applying for it? Thank you!


Answers:
author: Matthew N
body: Hey Tony

Per [this documentation](https://help.trello.com/article/1092-how-do-i-request-a-discount-for-my-registered-non-profit-organization):

If you're using Trello at a registered non-profit or educational institution and are interested in using [Trello Business Class](https://trello.com/business-class) you may be entitled to non-profit pricing. Trello offers a non-profit 501c3 discount of 30% off our rates of $120.00 per user per year and $12.50 per user per month. Instructions are below, make sure to include documentation of your group's status!

1. Upgrade [here](https://trello.com/business-class) for the full amount.

2. Email [Support@trello.com](mailto:Support@trello.com) for reimbursement of the 30%, and include your Exemption Letter.

comments: author: TonyDanza
body: Thanks, Matthew. I did see that page. What threw me is the reference to the "$12.50 per user per month" as the T[rello pricing page](https://trello.com/pricing) indicates that current pricing is $9.99 per user per month for Business Class. I don't know if this is just an issue of the $12.50 being outdated after the Atlassian purchase, or if there is something I am missing. I don't want to pay the full amount only to find out we're not eligible so I guess I will email support to try and get the official word.


author: Matthew N
body: The pricing is correct. It's $12.50 a month when paid monthly, but $9.99 per month when paid annually. Basically a discount for agreeing to a year of business class.


author: TonyDanza
body: Duh. Thanks, Matthew. Too bad I can't read fine print or do simple math.


Tags: charity
How add card in begin list?
Asked by ?????? ???????:

Hi all!

When add card, she put in end list, how change order for add? Thanks

![Ddx05sTplF](/t5/image/serverpage/image-id/20577i36D7CE4C6B75C91F/image-size/large?v=v2&px=999 "Ddx05sTplF")


Answers:
author: Matthew N
body: There are a few ways to add the new card to the top of the list:

* Click the list menu (icon appears on hover near the list title) and click "Add Card", which will open the add card dialog at the top instead of the bottom of the list.

<!-- -->

* You can hover over the top card in a list and press N. That will cause the card to go in in the #2 slot.

<!-- -->

* You can also type your card content like this: **sample content \^top** Then click the "top" prompt that comes up.

comments: author: ?????? ???????
body: Thank you Matthew! Maybe i can change the default order?


author: Brian Anderson
body: Do you know how to do this on Trello iOS?
why do the names of my labels disappear?
Asked by Barbaradu:

I use the ios app, the desktop app and the web app. I have added names to the labels, but they show up only in the ios app and dont synchronize on my laptop. When i add label names in the web or desktop app, they disappear the next time I log in


Answers:
author: Marta Galofre de Alos
body: Hi Barbara,

Marta here, from Trello Support.

Because it's possible to work offline on the app, it sometimes can happen that not all the information is synchronized when you go back online. What I'd suggest is checking the sync queue by navigating to the 'Account' tab, then tapping on the 'Sync Queue' section. There you'll see if any information has failed to sync.

It may help to force the app to sync as well. There's a sync button in the upper right-hand corner you can tap to force the app to synchronize.

If that doesn't help, please reach out to us at trello.com/contact so we can further troubleshoot this with you!


Tags: label
Trello for Gmail returns "Invalid return_url" when logging in to Trello
Asked by Philip Blood:

The Trello for Gmail add-on is experiencing the same issue recently reported (and resolved) for the Trello Chrome extension [here](https://community.atlassian.com/t5/Trello-questions/Trello-chrome-extension-not-linking-to-my-Trello-account-on-new/qaq-p/779825). After installing the add-on and opening an email, I click on the Trello button and then click "Login with Trello". A new window opens with the text "Invalid return_url". Is there a fix in the works for this issue?


Answers:
author: Torben_trello
body: Can you try reinstalling the extension and see if it works. The issue should have been rectified in the meantime. If you still encounter any issues, can you drop us a line from your registered email address via trello.com/contact? Thanks!

comments: author: Philip Blood
body: Thanks, this is working for me now.


author: Rouaix
body: Hello,

I have the same problem. I have try to uninstall trello on gmail, to erase the autorisation in order to begin again for scratch, but now, when i install trello ad-on, nothing append, no icon...

Thank's for you help


Tags: gmail
What is the best Gantt Chart power-up for Trello?
Asked by Jeff Schwisow:

I am looking for the most effective way to create and display dependencies and constraints between Trello cards. I have tried to enable the TeamGantt power-up but it continuously fails at the authorisation stage. Ideally, I want an integration that will allow me to:

* Set a completion milestone for a 'sprint'
* Create the workflow (tasks and associated dependencies)
* Assign duration and responsibility for each task in the workflow
* Then once these workflows are arranged along a timeline (preferably in a pull-based sequence) the power-up will calculate start and end dates - what planners would typically call a late start-late finish arrangement.

Any assistance you can provide would be greatly appreciated.


Answers:
author: Jodi LeBlanc
body: Hi [@Jeff Schwisow](/t5/user/viewprofilepage/user-id/1281502) - TeamGantt + Trello looks pretty spectacular!

<http://info.trello.com/power-ups/teamgantt>


Tags: gantt
Is there a way to connect every item in a list to team gantt without doing it one by one?
Asked by Matt:

My company is currently building several homes at once. We are using the same trello template we built for each home. Every time we copy the template board and tie it to a specific property, we have to manually go in and assign each task within each list to connect it to our team gantt account. Is there a way to have each list connect all items within the list to team gantt?

It seems like there should be a "connect all" feature that allowed you to apply those item in a list all at once, instead of going one by one through dozens of lists and hundreds of items.

Any insight would be very much appreciated.

Thanks so much in advance!


Answers:
author: Torben_trello
body: We'd recommend reaching out to TeamGantt as they develop and maintain that integration: <https://support.teamgantt.com/article/116-trello-powerup>


Tags: team-gantt
email confirmation
Asked by Alvin Sarona:

I cannot receive any email confirmation to activate my account.


Answers:
author: Jodi LeBlanc
body: Hi [@Alvin Sarona](/t5/user/viewprofilepage/user-id/1280942) I am curious if your email activation went to your spam or junk mail folder. I believe mine went there the first time I set up Trello, until I marked these emails safe.

Thanks,

Jodi


author: Bhushan Nagaraj
body: Hi Alvin,

Can you please confirm if this is an Atlassian Cloud service you are referring to? Or a server instance hosted within your company?

If this is Cloud, please raise a support ticket at <https://support.atlassian.com/contact/>

If server, please contact your local administrators.

Cheers

Bhushan
Boards Shared With Friends? But How?
Asked by Cindy Lucas:

I need to share a board(s) with clients and I see a option that says "If clients, contractors, or friends are added to team boards, they'll appear here." but it doesn't say how. All I see is an option to invite a team member via email (no link).

I need to create a tester account for clients.


Answers:
author: Jodi LeBlanc
body: Hi [@Cindy Lucas](/t5/user/viewprofilepage/user-id/1280044) this link also tells you about the observer option if your team has Trello business class. It is great to enable your clients to have read-only accessto a board.

<https://help.trello.com/article/791-changing-permissions-on-a-board>

Thanks!

Jodi


author: marc -Collabello--Phase Locked-
body: Hi Cindy,

In order to share a board with others, you need to open the board and the board menu. Choose "Invite" and you should see something like:

![Screenshot-2018-4-24 access project board Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/20472iDC54FD18F926E41D/image-size/large?v=v2&px=999 "Screenshot-2018-4-24 access project board Trello.png")

Here you can use an email to invite others, or give them a special link, which is below the email field.
How can I see shared boards on Trello homescreen?
Asked by Jamee Block:

A department in my work place has shared their boards with me. However, I can only see their boards by clicking on the "boards" next to the department name on my homescreen. Where as some boards are showing up on my homescreen without clicking "boards". Any idea how to see all the boards on the homescreen without clicking "boards"?


Answers:
author: Matthew N
body: Hey Jamee

Any team board will show on the team page (clicking boards beside the team name), but only boards that you're a member of will show on your board list on your home page. Since you're a part of the team, you have access to all of the team boards but you need to join each of them individually. Go to the board, then menu, then click join board. the board should now appear on your home page.

comments: author: Jamee Block
body: Thank you!!
Can I charge people a small fee to be added to my Trello?
Asked by Cassie Wolff:

I use Trello to manage caregiving teams. Each team is rich with information on how to utilize alternative medicine for the care of those with disabilities, there are recipes, videos, meditation practices, stories and more that show people how to live a harmonious and healthy life at home.

Is there any way I can charge folks who are interested in learning what we do a $5 a month fee? Can this fee be charged through Trello for a fee?

The reason I would charge is because the invitees would be able to ask questions and share their stories on the Trello platform and be responded to quickly with advice, helpful recipes and have access to a community that is likeminded.


Answers:
author: marc -Collabello--Phase Locked-
body: Tello has no payment options integrated. You could built something like you mentioned by using the Trello developers API and a third party payment processor. That would require quite some programming.

comments: author: Cassie Wolff
body: Thanks Marc, I appreciate the straightforward answer. Do you work for Trello? May I ask if you would suggest I contact the Trello developers?


author: marc -Collabello--Phase Locked-
body: [@Cassie Wolff](/t5/user/viewprofilepage/user-id/1273362), you could contact the Trello developers. However I imagine it's a bit outside of their core goals for Trello.

Probably a simple way to get started is to charge through a third party payment processor like fastspring or gumroad or paypal and then invite customers manually.