youngmon/atlassian-qna huggingface dataset:
How do I use a subdomain to redirect to my cloud Confluence page?
Asked by Gordon Susteon:

We have a domain registered using Route53 for various company internal services. I am trying to add a subdomain for our cloud Confluence page so that people can go to wiki.companyname.com and it redirects to our Confluence page. I've verified that the DNS record was successfully created in Route53 and that it propagated to DNS servers, but the site can't be reached when I navigate to it in my browser. Any suggestions? Is there anything that needs to be configured on the Confluence side to allow this kind of redirect?


Answers:
author: Stavros_Rougas_EasyApps
body: [@Gordon Susteon](/t5/user/viewprofilepage/user-id/5563948) the person who clicks on wiki.companyname.com has permissions to see the subsequent Confluence page? Have you tired different pages to redirect to as a test, in different spaces, not a homepage?

We have an [app that redirects from Confluence](https://marketplace.atlassian.com/apps/1224699/redirection-by-easy-apps?hosting=cloud&tab=overview), this part is definitely complicated, can't create an actual 301. My point is Confluence is not WordPress even if many user expect it to work like a website.

comments: author: Gordon Susteon
body: [@Stavros_Rougas_EasyApps](/t5/user/viewprofilepage/user-id/5171007) , yes, I'm trying to test it myself and I have access to the Confluence page as I'm the admin. I can directly access the companyname.atlassian.net/wiki/home URL in a browser, but not when I go to wiki.companyname.com, even though DNS record lookup indicates that the two URLs are correctly mapped in DNS servers.


author: Stavros_Rougas_EasyApps
body: [@Gordon Susteon](/t5/user/viewprofilepage/user-id/5563948) this applies for all Confluence pages?


author: Gordon Susteon
body: [@Stavros_Rougas_EasyApps](/t5/user/viewprofilepage/user-id/5171007) yes


Tags: cloud

confluence-cloud
Done epics showing in backlog epic panel starting today Aug 8 2024
Asked by LynnG:

Did an update break something?  

Done epics showing in backlog epic panel starting today Aug 8 2024.  
I have no way to get rid of them. They are marked as Done but still show, so now the epic panel is polluted will old epics.

This makes the epic panel unusable.


Answers:
author: LynnG
body: Problem has been fixed

<https://jira.atlassian.com/browse/JSWCLOUD-27027>

comments: author: holly.kassel
body: Thank you!!


author: holly.kassel
body: I am experiencing the same issue. I now have hundreds of epics from over the years that are now showing up in the epics panel.


author: madhu_sharma
body: Same here... we have sprint planning and now i am manually dragging the active Epics up the list of 100's. Is there an interim solution ?

comments: author: madhu_sharma
body: Yes, Verified. Issue is resolved now. <https://jira.atlassian.com/browse/JSWCLOUD-27027>


author: Kristina Academia
body: I also have the same issue as the others ...and also have sprint planning today!


Tags: backlog

cloud

epic

jira-cloud
Cant open the board
Asked by playmaker_ pro:

I can't open the board. Is there an option to restore previous version?

[https://playmakerpro.atlassian.net/wiki/spaces/\~206375100/whiteboard/236257333](https://playmakerpro.atlassian.net/wiki/spaces/~206375100/whiteboard/236257333)  

![Przechwytywanie.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340719i7DA9F00844E900AF/image-size/large?v=v2&px=999 "Przechwytywanie.PNG")


Answers:
author: Barbara Szczesniak
body: [@playmaker_ pro](/t5/user/viewprofilepage/user-id/5562289) Welcome to the Atlassian Community.

It looks to me like there is a whiteboard open on the right side of your screenshot, but it either doesn't have any content (other than the title) or the content is not in the portion currently displayed.

comments: author: playmaker_ pro
body: Hi Barbara, thank you. The board was full of content before, but now I can't open it and it's blank like on the screenshot


Tags: cloud

confluence-cloud
Page refreshes automatically when an expand macro is clicked to be expanded.Atlassian Investigating
Asked by Jonathan Saldarriag:

We have several pages with several forms to submit information and create tickets. Several of these forms have the expand macro. When a hidden section is clicked to be expand the page automatically refreshes itself and the typed data is lost. I am attaching a screenshot of the issue. But after doing a test it seems this bug is only present when the expand macro is included in a Registration control in confiforms. When placed outside of the registration control macro, the page does not refresh itself when the expand button is clicked. [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)

![Image 08.08.24 at 12.47.jpeg](/t5/image/serverpage/image-id/340722i0F70A6F64CEBA76B/image-size/large?v=v2&px=999 "Image 08.08.24 at 12.47.jpeg")


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Jonathan Saldarriag](/t5/user/viewprofilepage/user-id/4888559)

Could this be an issue - <https://jira.atlassian.com/browse/CONFSERVER-92529>

Or is this some kind other "expand macro"?

Alex

comments: author: Jonathan Saldarriag
body: Yes, that is exactly what is happening. Although we have version 8.9.3 installed. I also created a support ticket with Atlassian but wanted to check here in the forum if there was a workaround I was not aware of. So should we only wait for them to fix it?


author: Alex Medved _ConfiForms_
body: The issue seems to be with a expand macro and the way it (mis)behaves.

Could you share what are the Atlassian findings?


Tags: confiforms

confluence-data-center

data-center

expand
Size work for Enterprise Confluence Upgrades to 8.5.12 (Long Term Support)
Asked by Mounika S:

Size work for Enterprise Confluence Upgrades to 8.5.12 (Long Term Support) h

ow to create size estimate in confluence?


Answers:
author: Ravina
body: Hi [@Mounika S](/t5/user/viewprofilepage/user-id/5527800) Are you looking for the Confluence sizing guide or looking for something else?

<https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html>


Tags: confluence-data-center

data-center
Power Automate
Asked by Abdoul Bah:

Does Confluence support or integrate Power automate?


Answers:
author: Vronik
body: Hi

Look at this articles

<https://www.cdata.com/kb/tech/confluence-cloud-power-automate.rst>

[https://www.cdata.com/kb/tech/confluence-odbc-power-automate.rst#:\~:text=The%20CData%20ODBC%20Driver%20for%20Confluence%20enables%20you%20to%20access,data%20into%20a%20CSV%20file](https://www.cdata.com/kb/tech/confluence-odbc-power-automate.rst#:~:text=The%20CData%20ODBC%20Driver%20for%20Confluence%20enables%20you%20to%20access,data%20into%20a%20CSV%20file).

<https://community.powerplatform.com/forums/thread/details/?threadid=cd8fe0ec-fdc3-4121-9036-6def15632eee>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: addon-net.presago.powerapps.confluence

atlassian-marketplace

cloud

confluence-cloud
Page Status Linked with Page Link Not Showing But Able to Change Status
Asked by Eunsu Kim:

Hello, I was wondering for an explanation for this issue. I created a database that includes a page link and a page status. I've included a page status for all of my pages. However, when I use the page status table in the database, there is a gray round rectangle that signifies that is it loading. However, I can still change the status of the page in the database and it is reflected in the pages I changed the status on. It is been going on for a while so I was wondering about a possible explanation for this issue.

![Screenshot 2024-08-08 002829.png](https://community.atlassian.com/t5/image/serverpage/image-id/340653i6A43CC979A1792BC/image-size/large?v=v2&px=999 "Screenshot 2024-08-08 002829.png")


Answers:
author: Marc - Devoteam
body: Hi [@Eunsu Kim](/t5/user/viewprofilepage/user-id/5561617)

Welcome to the community.

I would suggest that you reach out to Atlassian Support on this issue on your instance.

First could you try a different browser and/or clear all history and cookies on your current browser and try again.


Tags: cloud

confluence-cloud
How to change product for chart
Asked by Daryna Kaloshyna:

I got started working with chars and accidentally selected sandbox product for charts, how to change it to the default .attlasian?


Answers:
author: Marc - Devoteam
body: Hi [@Daryna Kaloshyna](/t5/user/viewprofilepage/user-id/5563350)

Are you referring to an app you installed accidentally on sandbox?

Just install the app on the main instance and you can use it there.

Or am I completely wrong in my assumption?

comments: author: Daryna Kaloshyna
body: In my account in the Product settings tab in the 'Jira settings' section, I have two instances

\[project_domain\].attlasian.net

and

\[project_domain\]-sandbox.attlasian.net

![2024-08-08_10h25_06.png](https://community.atlassian.com/t5/image/serverpage/image-id/340686i2A150B3637681E11/image-size/large?v=v2&px=999 "2024-08-08_10h25_06.png")

Yesterday I opened the confluence page with the charts for the first time.  
In place of the chart, it was written something like  
"READY TO START WORKING WITH THE CHARTS"  
I chose yes, and after that I was asked to choose which instance would work with the charts

*"\[project_domain\].attlasian.net* *or* *\[project_domain\]-sandbox.attlasian.net"*

and I have chosen \[project_domain\]-**sandbox**.attlasian.net instead of \[project_domain\].attlasian.net.

So now none of the charts work for me and it says that an invalid JQL query has been entered, although I know that it works, simply because I chose a sandbox instance for the charts - JQL query is not working.![2024-08-08_10h24_35.png](https://community.atlassian.com/t5/image/serverpage/image-id/340685iE99B796C9AE3F067/image-size/large?v=v2&px=999 "2024-08-08_10h24_35.png")

How do I select another instance for my charts, not a sandbox?


author: Marc - Devoteam
body: Hi [@Daryna Kaloshyna](/t5/user/viewprofilepage/user-id/5563350)

Check under connected apps and if the app is stated there remove the app.


author: Daryna Kaloshyna
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) thanks. Could you please navigate me where can I find connected apps in confluence?


author: Daryna Kaloshyna
body: I have found it already! Thank you for the cooperation


Tags: cloud

confluence-cloud
Automation Set up
Asked by John Lord:

Hello,

I am having issues trying to run an automation rule that reads through the confluence space and adds a tag if the page contains a keyword.

I had AI set up the first one which seemed to work but missed some pages that had the key word in it multiple times. The automation audit log showed it went through all 700 pages we have but can't figure out why it skipped some but not all.

I have tried to use some jql queries like {{content.page}} {{page.body}} {{page.title}} {{page.content}\] but the automation is throttled whenever the rule runs.

Does anyone have an automation rule that they can share with me that just looks through the space and tags it if it contains the word I am looking for? Any guidance would be appreciated.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Post screenshots of what you have and we can help fix it or make some suggestions.

comments: author: John Lord
body: I actually ended up figuring out. Thank you though!


Tags: cloud

confluence-cloud
My confluence space stopped opening
Asked by Valeriya Leonava:

Hello!  

Help me please with my problem.   

My Confluence space stopped opening. I tried to do that by direct link and by link from e-mails Confluence sended but withot any result.  

Attaching screenshop of the message I'm seeing while trying to open. ![?????? ?????? 2024-08-07 194729.png](/t5/image/serverpage/image-id/340583i9575E751F0B27304/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-07 194729.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Valeriya Leonava](/t5/user/viewprofilepage/user-id/5563169)

Would you mind translating that screenshot for us and we might be able to help or make suggestions?

comments: author: Valeriya Leonava
body: Oh, I'm sorry, of cource. Here it is. ![?????? ?????? 2024-08-07 195305.png](https://community.atlassian.com/t5/image/serverpage/image-id/340584i806A724342A850F0/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-07 195305.png")


Tags: cloud

confluence-cloud
Deleted pages not in the trash
Asked by Kristal Miller:

Hello,

I deleted some pages on 8/5/24 and realized that I needed to restore them on 8/6/24 however they are not showing in the trash. They show in the audit log as being deleted but when I move to trash they do not appear.

Thanks,

Kristal M


Answers:
author: Fadoua
body: [@Kristal Miller](/t5/user/viewprofilepage/user-id/5563205)

Welcome to the Atlassian Community!

I had a similar issue in the past. What I found out is that I had an unsaved change on the page which didn't allow to have the page in the Trash until I saved it.

Please try to locate the page and see if there is anything refraining it from being moved to the trash.

Any screenshots after hiding confidential information would be helpful.

Best,

Fadoua

comments: author: Kristal Miller
body: The issue is that we can't find the page anymore because although it was deleted, it did not move to the trash. When we try to pull up the page, this is what shows:

![Screenshot 2024-08-07 142446.png](https://community.atlassian.com/t5/image/serverpage/image-id/340597i6417999EB08EEC1B/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 142446.png")

Or it will show:

![Screenshot 2024-08-07 142558.png](https://community.atlassian.com/t5/image/serverpage/image-id/340598i3D41777FD6E7D143/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 142558.png")

When I receive the second error and click the "trash" link, it is not in the listing of deleted pages.


author: Kristal Miller
body: I may have found part of my issue, I was not aware that the trash section is not in order of when they were deleted. I found some of the missing pages at the very end (we have multiple pages of trash currently).

Are you aware of a way to sort or export the trash items?


author: Fadoua
body: hmm unfortunately there isn't a way to reorder or export pages in Confluence Trash. At least Confluence out of the box. Not sure if there is plugin that can help with the task.

All the best,

Fadoua


Tags: confluence-data-center

data-center
Making format option "Code" a bit more visible?
Asked by Lynoure Braakman:

In the company we have pages that have just tiny fragments of code, say a path to a file, Unix permissions or a single line command. However, when using the "Code" format option, the result looks extremely similar to normal text making these important pieces of information hard to spot. Yet a code snippet would be an overkill.  

Is there any way to increase the visibility of the formatting, say by having a different background color by default?


Answers:
author: Barbara Szczesniak
body: [@Lynoure Braakman](/t5/user/viewprofilepage/user-id/5517901) For a more distinct contrast, you could apply a highlight color (or even a combination of text color and highlight color).

Note however, that this does not change the font of the text to a monospaced font.

![HighlightColorControl.png](https://community.atlassian.com/t5/image/serverpage/image-id/340762iE8D61B8E2E95370B/image-size/large?v=v2&px=999 "HighlightColorControl.png")


author: Shawn Doyle - ReleaseTEAM
body: Hi [@Lynoure Braakman](/t5/user/viewprofilepage/user-id/5517901)

When using both the code snippet and the code macro (ctrl + shift + M), I get a different background color, it's not a drastically different color, but it's still noticeable, I do not believe there is a way to customize this further without a Marketplace addon.

![light_code.png](https://community.atlassian.com/t5/image/serverpage/image-id/340574i0A46825FD591ADE2/image-size/large?v=v2&px=999 "light_code.png")![dark_code.png](https://community.atlassian.com/t5/image/serverpage/image-id/340573i179F94EE27DC654F/image-size/large?v=v2&px=999 "dark_code.png")

comments: author: Lynoure Braakman
body: I'll only address the light mode, as that's what our Confluence uses.  

With the Code Snippet, the line number area ( with #E3E5E9 ) does stands out sufficiently. A single word in a text with 'Code' formatting option, with only the background color, really does not on very many monitors.  

For example, on a new Dell laptop screen, I can see it. The brand new Dell external modern midrange monitor? Not even a chance. The difference is so subtle, that only if I know where to look at, I can just barely notice the background being a different shade.  
For myself I can choose to have Confluence only on my laptop screen (though that's a huge pity), but I cannot enforce that on anyone else.  

The code background seems to be #F1F2F4, even lighter than the standard "light gray" (#E8E8E8) and it's meant to stand out in contrast to the standard background of #FFFFFF.   

The curse of UI designers is that they typically have way better monitors than average office workers.


Tags: cloud

confluence-cloud
Is updating confluence plugins a low risk activity?
Asked by PR23:

All our confluence plugins say "update available" and I confirmed they will be compatible with the latest LTS version of Confluence which we will be upgrading to. Is updating them generally low risk? Do I need to back everything up before I press the "upgrade" button?

Do you all usually upgrade one at a time, or "upgrade all" at once?

Thanks


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I would say they are a low risk. Depending on your environment I would have a test system where I would test upgrades and functionality of new addon versions.

I prefer to upgrade them one at a time.


Tags: confluence-server

server
Why does a posted comment seemingly disappear into thin air without any error message?
Asked by Steffen Opel _Utoolity_:

I've tried to post a comment a few times on Jeremy's answer to [Can you please clarify your migration algorithm/policy?](/t5/Feedback-Forum-questions/Can-you-please-clarify-your-migration-algorithm-policy/qaq-p/458313)

It seemingly posted correctly, i.e. the UI displayed it properly as a comment on his answer, yet refreshing the browser revealed that it had disappeared.

Besides not being able to comment in the first place, it is obviously fairly nasty to not even indicate this in anyway, thereby misleading users and possibly even generating the impression on return that content has been deleted after the fact.

I have been able to submit permanent comments on other content (e.g. on [How can I watch a tag?](/t5/Feedback-Forum-questions/How-can-I-watch-a-tag/qaq-p/458316)), so this seems to be an edge case, albeit a highly critical one?


Answers:
author: Sam Hall
body: Ah. Wait. I think your reply might have got caught up in the spam filter for some reason.

It has got through now and I'm seeing it showing under Jeremy's reponse now. Do you see it too?

comments: author: Steffen Opel _Utoolity_
body: Thanks Sam, I'm seeing both of them too now (think I might even have tried three times).  

The usability here is obviously not ideal (to say the least), because I had no indication whatsoever that my comment might be in moderation still (plus the identically phrased answer I accidentally posted first had still been visible - maybe that triggered the spam filter though?) - guess this leads to [How can I delete my own content?](/t5/Feedback-Forum-questions/How-can-I-delete-my-own-content/qaq-p/458582) in turn ;)


author: Sam Hall
body: Yes. I think underlying usability issue merits a seperate discussion, now that we found why your specific post disappeared, so I created a new question asking for improvement:

[Can there be better feedback on responses awaiting moderation?](/t5/Feedback-Forum-questions/Can-there-be-better-feedback-on-responses-awaiting-moderation/qaq-p/458787)

If you are happy with that, we could mark this question as answered since we worked out the 'why?' and continue the discussion/request for Atlassian to improve on the new question.

What do you think?


author: Sam Hall
body: \<Edit: The cause was the reply getting caught in the spam quarantine.\>


Tags: community

feedback
Where can I find a list with the paid invoices? I do not know the invoice number.
Asked by daniel-kontos:

*This question is in reference to Atlassian Documentation: [Where can I access my open quotes or paid invoices?](https://confluence.atlassian.com/pages/viewpage.action?pageId=321848737)*

Ask your question here...


Answers:
author: Thomas Schlegel
body: Hi Daniel,

look here: <https://my.atlassian.com/billing/paidorders>


Tags: account

billing

purchase

quote
spam filter T_DKIM_INVALID notification
Asked by Nye Liu:

My spam filter (spamassassin) is marking Atlassian mandrill/mandrillapp notifications as T_DKIM_INVALID:

"DKIM-Signature header exists but is not valid"

Please fix your e-mail notification infrastructure.


Answers:
author: Nic Brough -Adaptavist-
body: That's something that needs to go to

a) Your own spam handling team

b) to Atlassian support as a suggestion, **after** you've tried to fix your spam handing.


Tags: account

spam
Does Atlassian offer a billing option other than credit card?
Asked by Arushi Saxena:

My company would like to switch from monthly credit cards payments to monthly wire transfers / invoices or ACH debit. Is this possible?


Answers:
author: QuentinB
body: Atlassian does not offer other way to pay but you can contact a solution partner for more flexible payement options  
Regards


author: Arushi Saxena
body: Thanks! What are solution partners and where can I find their contact information?  


Tags: billing
How many accounts / systems do I need to use in order to get Atlassian Certified Sales Pro?
Asked by Seb Kouba:

There are so many systems. I'm not sure I understand / know where to even start.

There is:

1. Charlie
2. Atlassian University
3. Charlie University
4. Certmetrics
5. Kryterion
6. ????


Answers:
author: Nic Brough -Adaptavist-
body: Charlie university is the only one you need for accredited sales professional, as that's the system that measures your progress.

For technical sales, you'll need Kryterion as well, as you need to pass two of the certifications exams as well as the Charlie academy learning paths.

comments: author: Seb Kouba
body: Thanks. That's a lot of hours Atlassian expects its partners to sit there and watch videos of varying quality...


author: Nic Brough -Adaptavist-
body: It is a lot, yes, and the estimate Atlassian give are purely on playing time as far as I can make out. When you've got a course that has 200 click-on-next to get through, and re-watching stuff when you realise you lost concentration or got a quiz answer wrong, it adds a lot of time


Tags: certification
Acces to the system
Asked by Jorge Luis:

I have a accout in JIRA (3260smartconnect), and i have a team in France and Cuba. But the team who are in Cuba can't acces to the JIRA system. After two or three seconds the connection is closed unexpected. On the other hand, they can acces to the .net domain.

It's already any problem with this country?

Please let know

thanks!


Answers:
author: Nic Brough -Adaptavist-
body: What is the error they get in the browser?


Tags: account

cloud