Connect Jira Service Management services to Jira Software project
Asked by Orlando Richards:

Working through this: <https://support.atlassian.com/jira-software-cloud/docs/connect-jira-service-management-services-to-jira-software/>

It says:

To connect services if none are connected:

1. From your project's sidebar, select **Incidents**.

2. Select **Connect services**.

3. Search for or select services from the list, then **Connect**.

4. Once services are connected, select **Manage services**to add more.

But I don't have any "Connect services" button that I can find. The closest thing I can find is in the Services "Edit" interface, where there's a "Project" box, but it just says "No project linked".   

How can I establish a relationship between my service desk project and my software projects?


Answers:
author: Dhiren Notani_Exalate_
body: Hi [@Daniel Roig](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4270807)

This is Dhiren from Team Exalate.

It seems like you are trying to sync issues between a JSM instance and a JSW instance i.e. 2 different Jira instances. Have you considered a third party integration solution to fully synchronize your Jira instances bidirectionally? If not, I would urge you to look at [Exalate](https://marketplace.atlassian.com/search?query=issue%20sync) where you will be able to set up this integration in a matter of minutes and customize it as per your requirements.

Please feel free to [book a customized demo](https://exalate.com/book-demo/) if you would like to see the product in action.

Thanks, Dhiren


author: Diana_Architect_ZigiWave
body: [@Orlando Richards](/t5/user/viewprofilepage/user-id/458611) hi and welcome to the community! If you're open to exploring options - feel free to check out[ZigiOps at the Atlassian Marketplace](https://marketplace.atlassian.com/apps/1227578/zigiops-jira-jira-service-management-integration?hosting=cloud&tab=overview). It's 100% no-code \& secure [integration platform](https://www.zigiwave.com/apps/jira-integrations?utm_source=atls-j&utm_medium=atls-j&utm_campaign=atls-j&utm_id=atls-j) (does not store any data). It can easily connect your Jira instances, transfer and sync issues/tasks/projects (you name it). It can be customized in accordance to your use cases. Do not hesitate to explore it - it has a Free Trial so you can test it.

Regards, Diana


author: Josh_Unito
body: Hi [@Orlando Richards](/t5/user/viewprofilepage/user-id/458611) Another option to link your projects to the service desk is through the [Jira Two-Way Integration app](https://marketplace.atlassian.com/apps/1215945/jira-two-way-integrations) on the Atlassian marketplace. I put together this guide on [how to set up a connection between Jira and Jira Service Management](https://bit.ly/ATL-Jira-JSM-Guide). From there, any time you create a new issue in Jira or Jira Service Management, a new linked issue will automatically be created in the other.

You can also add rules to restrict the conditions under which issues sync (this is easiest to achieve by using labels and adding rules linked to specific labels).


author: Nikola Perisic
body: Welcome to the community [@Orlando Richards](/t5/user/viewprofilepage/user-id/458611) !

That feature is not in the cloud anymore, so I would recommend installing app named Exalate (this is a paid app by the way), you can try it for 30 days. The way it works is when you create a request, the issue gets created in the project that you have selected as the second project.

This is the reference: <https://community.atlassian.com/t5/Jira-Service-Management/Integrate-JSM-with-Jira-Software/qaq-p/1629761>

Otherwise, there is no integration, since these are two different products.


Tags: cloud

jira-service-management

jira-service-management-cloud