youngmon/atlassian-qna huggingface dataset:
Notifica??o pop-up assim que o usu?rio fizer login no Jira Cloud
Asked by Thales Feliphe Lopes Soares:

Ol? a todos,

Gostaria de notificar todos os usu?rios que acessaram meu Atlassian Jira, atrav?s de um pop-up. Por exemplo, se algo mudou dentro da empresa ou quando lan?armos uma nova oferta dentro do jira.

Voc? conhece algum recurso padr?o que permite essa op??o?


Answers:
author: Joseph Chung Yin
body: [@Thales Feliphe Lopes Soares](/t5/user/viewprofilepage/user-id/5493820) -

Welcome to the community. If you are the site/system admins for your site, then you can use the "Announcement Banner" (out of the box functionality) by accessing the Clog wheel icon (Settings) \>\> Systems

<https://xxxxx.atlassian.net/jira/settings/system/ui/announcement-banner>

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira

jira-service-desk-cloud

jira-service-desk-data-center

jira-service-desk-development

jira-service-desk-server

jira-service-management

jira-service-management-cloud
Screen Modifications - Not Reflecting
Asked by Vijay Dadi:

Dear Community,

I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen.

Is there something else needs to be done.

TIA

Vijay


Answers:
author: Kai Becker
body: Hi [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)

did you also check to modify the issue layout to display the fields in the respective areas?

<https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/>


Tags: cloud

jira-service-management

jira-service-management-cloud

screen

screen-scheme
Increase object attribute length
Asked by tomas nicolas boltin:

Hello good! I wanted to ask a question about how I can enlarge the length of the attributes bar when creating an object in Insight. Attached image

![Captura de pantalla 2024-05-09 114129.png](/t5/image/serverpage/image-id/322916iF0F72229E9609D5B/image-size/large?v=v2&px=999 "Captura de pantalla 2024-05-09 114129.png")

Thanks!!


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@tomas nicolas boltin](/t5/user/viewprofilepage/user-id/5201167). Disclaimer: I am not using Insight.

What if you changed the attribute to Textarea vs. Text?

Found elsewhere on the community: "The limit for Text is 450, and unlimited for Textarea."

Hope it helps,

-dave

comments: author: tomas nicolas boltin
body: Hello Dave! Thanks for answering.

This is a field of type object. What I would like is for the length of "The Bar" of the attribute to be longer, because the names of the objects are longer and some of them cannot be seen.

Thank you!


Tags: cloud

insight

jira

jira-cloud
N?o estou recebendo notifica??es no ?cone de sino
Asked by Aline Batista:

Ol?,

Nos ?ltimos dias, percebi que n?o estou recebendo notifica??es no ?cone de sino e estou com dificuldade para encontrar onde fazer a configura??o. No meu perfil, s? encontro a op??o de habilitar notifica??es por e-mail.


Answers:
author: Jo?o Xavier
body: Comigo est? acontecendo a mesma coisa ?


Tags: cloud

jira-service-management

jira-service-management-cloud
Allowing access to a customer portal AFTER agreeing to Terms and Conditions
Asked by Peter Gagne:

Hi everyone,

I'm struggling to come up with a way where I can display a one-time T\&C Form on the Portal and only after the consent, allow the customer to submit Requests.

Here's what I've done so far:

1. Created Portal 1 with a T\&C Form and "Agreement" check box.
2. Created Portal 2 with Customer Request types.
3. My approach was to create Organizations and add Users to Portal 1; sending the invitation to agree to our Terms and Conditions (check box)
4. I thought I could then (via automation?) add each customer who agreed to the T\&C's to JSM Project 2. ...one by one. I'm having difficulty with creating an Automation script that might solve this.

My logic may be flawed but I'm hoping my JSM peeps can set me straight!


Answers:
author: Brant Schroeder
body: [@Peter Gagne](/t5/user/viewprofilepage/user-id/4876592) I am not aware of a way to do this with automation. I believe you could use an app like script runner to do that.


Tags: cloud

customer

customer-portal

jira-service-management

jira-service-management-cloud

organization
Attachment not showing in user portal
Asked by Maria Savignano:

I have created an automation in Jira Service Management that, upon transitioning the ticket to a specific status, clones the ticket into another Jira Service Manager project. When an attachment is added during the transition screen, the attachment is copied to the cloned ticket (it is made via option "Reply to customer"). However, when the user searches for the cloned ticket in the portal, the attachment does not appear, although it is visible when viewing the ticket in Jira. Why does this happen? Do you know how to correct this behavior? Thank you in advance

![TransitionScree.png](/t5/image/serverpage/image-id/322909iB2BA9EBA418EF4BE/image-size/large?v=v2&px=999 "TransitionScree.png")


Answers:
author: Brant Schroeder
body: [@Maria Savignano](/t5/user/viewprofilepage/user-id/5425533) I would need to double check on my instance but you would need to add the attachment as part of the comment. The attachment field you are showing is for internal attachments and will never show in the portal.

comments: author: Maria Savignano
body: Thanks for you reply [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)


Tags: automation

cloud

jira-clou

jira-service-management

jira-service-management-cloud
Please support me to run dagger CI/CD.
Asked by ???:

I am a user using bitbucket. I was thinking about introducing dagger cicd. There was nothing about Bitbucket pipeline Integratin support in dagger cicd's official documentation (<https://docs.dagger.io/cookbook#integrations>). So, I requested (<https://github.com/dagger/dagger/issues/5444>) to add integration to the dagger project issue.

However, I received the following reply.
> Hi @paikend, I'm sorry to inform, but after looking into the issue, we are currently unable to run dagger from bitbucket pipelines. Bitbucket has restricted the ability to run docker commands with the --privileged flag set to true (source), and currently dagger is configured to run Buildkit with privileged set to true: dagger/engine/server/buildkitcontroller.go. The request was made in this discussion as well.

Can dagger be supported to use Integration? thank you


Answers:
author: Theodora Boudale
body: Hi [@???](/t5/user/viewprofilepage/user-id/5289137) and welcome to the community!

For security reasons, we've had to restrict certain commands or options, including **docker run --privileged** . We cannot allow that because Docker would then allow access to all other builds running on the same machine. This applies to Pipelines builds running on Atlassian infrastructure. [This page](https://support.atlassian.com/bitbucket-cloud/docs/run-docker-commands-in-bitbucket-pipelines/#Running-Docker-commands) has a list of all restricted Docker commands.

However, ++these restrictions do not apply to self-hosted runners++, so it may be possible to use a runner for the step where you use dagger:

* <https://support.atlassian.com/bitbucket-cloud/docs/runners/>

Runners allow you to run Pipelines builds on your own infrastructure. You can see the build logs on the Pipelines page of the repo and you won't be charged for the build minutes used by your self-hosted runners.

In case you use a Linux Docker runner, you will also need to use an external dind image instead of the default Atlassian docker service. You can see an example of such a configuration on the following page:

* <https://support.atlassian.com/bitbucket-cloud/docs/configure-your-runner-in-bitbucket-pipelines-yml/#Custom-docker-in-docker-image>

Apart from that, I don't know what else you need to configure to use Dagger. If you'd be interested in using a self-hosted runner, you can reply to the request you created with the Dagger team and let them know that **docker run --privileged** is not restricted in Pipelines using a self-hosted runner, and if they can provide guidance on how you could use Dagger with a self-hosted runner.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
How to use ssh in bitbucket pipeline without runner?
Asked by Taufik Fadlurahman Fajari:

I want to flutter pub get in bitbucket pipeline, but my flutter project contain library that ask you to using ssh connection.

```
gen_lang:
  git:
    url: git@bitbucket.org:xxx/gen_lang.git
    ref: main
```

<br />

I am using docker flutter image from instrumentisto/flutter:3.10.6.

I got error message

```
mailto:git@bitbucket.org: Permission denied (publickey).
```

What should I do if I do not want to user self hosted runner?


Answers:
author: Mateus T
body: Hi [@Taufik Fadlurahman Fajari](/t5/user/viewprofilepage/user-id/5091573)!

The **Permission denied (publickey)**error message usually indicates that either Pipelines doesn't have access to your key pair or the key is not properly added to the destination server. I'd advise following the steps on this documentation to make sure your Keys are properly configured:

* <https://support.atlassian.com/bitbucket-cloud/docs/set-up-pipelines-ssh-keys-on-linux/>

Cheers,

Mat


Tags: bitbucket-pipelines

ssh
Removing emails from suppression list
Asked by kyungmoon:

Hi there,

A few days ago, our company's emails had issues receiving external emails for a few hours, and after that, some of our developers' stopped receiving any emails. Could you check if the following emails are added to your suppression list?

brock@modiface.com  
cara@modiface.com  
shiqi@modiface.com  
kyungmoon@modiface.com  
michael@modiface.com  
wendy@modiface.com  

Thank you,

KyungMoon


Answers:
author: Mateus T
body: Hi, [@kyungmoon](/t5/user/viewprofilepage/user-id/723875)!

Thanks for contacting the Atlassian Community!

I've checked the email addresses mentioned in the thread and, I could confirm that our SMTP servers were suppressing them due to an issue delivering messages.

I went ahead and removed your entire domain from our suppression list, so they should be able to receive messages normally now.

Would you be able to confirm things look good from your end?

Cheers,

Mat

comments: author: kyungmoon
body: Hi [@Mateus T](/t5/user/viewprofilepage/user-id/4017437) ,

Confirming we are now receiving the emails. Thanks for the quick turn around!


Tags: bitbucket-cloud

cloud
File comparison in bitbucket
Asked by Dhammika Wijesundera:

Assume you have a main branch and a development branch. Someone else changes a files in the main branch. Then you make the same changes in the file in the development branch and push those changes to the server. Now, if you use the Bitbucket in your browser and compare the two branches, you see a difference. It seems Bitbucket takes the change in the author into account.

How do you get the Bitbucket to compare just the contents of the files?


Answers:
author: Dhammika Wijesundera
body: I might have misunderstood the comparison feature. It could just be comparing two branches and the display of the file is just the history of the file in the source branch. That is not very intuitive in the display if that is the case. Hope someone can shed some light on this.


Tags: bitbucket-server

server
Bitbucket trigger pipeline 5.1.3 throwing Error: {"error": {"message": "Bad request", "detail"
Asked by Mangesh Deshmane:

Hello Team,

I have 2 repos dependent on each other and I want to trigger pipeline from the parent repo of the child repo.

I am facing below error msg

Error: {"error": {"message": "Bad request", "detail": "bitbucket-pipelines.yml not found.", "data": {"key": "result-service.pipeline.yml-not-found", "arguments": {}}}}

I have already tried with bitbucket username \& password, also with bitbucket token  
script:  
- pipe: atlassian/trigger-pipeline:5.1.3  
variables:  
BITBUCKET_ACCESS_TOKEN: $BITBUCKET_ACCESS_TOKEN  
REPOSITORY: \*\*\*\*\*\*\*\*\*  
REF_TYPE: 'branch'  
REF_NAME: \*\*\*\*\*\*\*\*\*  
WAIT: 'true'  
bitbucket-pipelines.yml is already present in child repo(mifos) in master branch as well as \*\*\*\*\*\*\*\*\* branch  
Also, manually running pipeline for repo \*\*\*\*\*\*\*\*\* is working fine, but triggering through parent repo(\*\*) is failing  
please let me know, what else I have missed if there are any pre-requisite or config changes .


Answers:
author: Ben
body: Hi Mangesh,

I have censored sections of this request to obfuscate sensitive information as this is a public forum.

Please ensure that the branch/repo name are correctly entered as the trigger-pipelines pipe is case sensitive.

Please also double check once more that bitbucket-pipelines.yml is present on both the parent and child repositories as this is a requirement for the pipe.

If you are still having issues - I'll need to raise a ticket on your behalf as I will need to check your config/build logs.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

trigger
Can any other diff tool be used to de a code review?
Asked by Antoon van Breda:

From <https://support.atlassian.com/bitbucket-cloud/docs/review-code-in-a-pull-request/> it appears that get diff is the only possible option to view the code differences.

As is often the case, each tool has its own strengths and weaknesses. Being able to use multiple tools is therefor essential to obtain the best review result.


Answers:
author: Saxea _Flowie_
body: You can use the [VScode](https://support.atlassian.com/bitbucket-cloud/docs/get-started-with-vs-code/) or [JetBrains integration](https://plugins.jetbrains.com/plugin/13538-bitbucket-pull-requests), both allow you to see the diff within your editor.


Tags: bitbucket-cloud

cloud
How to overcome the error "The version of chrome cannot be detected." ?
Asked by Kaveendra Vithanawasam:

The version of chrome cannot be detected. Trying with latest driver version

net.thucydides.core.webdriver.DriverConfigurationError: Could not instantiate class org.openqa.selenium.chrome.ChromeDriver

Caused by: net.thucydides.core.webdriver.DriverConfigurationError: WebDriver was unable to create a new instance of type class org.openqa.selenium.chrome.ChromeDriver


Answers:
author: Santiago Giraldo Florez
body: [@Kaveendra Vithanawasam](/t5/user/viewprofilepage/user-id/5288271) are you able to solve this?


Tags: bitbucket-cloud

cloud
My google account not receive recovery link from atlassian.
Asked by yudisomar:

i want to change my atlassian password but i forgot the old password so i asking for recovery link but i not receiving the recovery email that contain recovery link, please help


Answers:
author: Ben
body: Hi,

The email associated with your Community profile gives us numerous 554 SMTP bounce errors from your mail server indicating that the domain does not exist - so this might be a good reason why you are not receiving any emails.

I have opened up a support ticket using that email account (gdrive), please check your email and we will continue our correspondence there rather than on a public forum (as sensitive information may be required to be provided).

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: cloud
Lost access or missing email for bitbucket account
Asked by Osiloke Emoekpere:

I have a couple of old accounts i would like to recover but i have lost track of the email address associated with them. I'm not even sure they were linked to an email account because they were created long before bitbucket switched to email logins.  

I have one of the old username and passwords in my password manager but i believe i never linked that account to an email address because i have tried all my known email addresses.  

How i can i recover the accounts.


Answers:
author: Jens Schumacher - Released_so
body: Your best bet is to contact the support team. They will try to verify that the account does in fact belong to you.


author: Theodora Boudale
body: Hi [@Osiloke Emoekpere](/t5/user/viewprofilepage/user-id/5288230),

In case some of these accounts had no email at all, then they have been removed from our systems. In 2016, we began migrating Bitbucket Cloud accounts to Atlassian accounts and we migrated any with valid emails. Accounts with no email were deactivated on October 2022 and they were then removed at the beginning of this year:

* <https://community.atlassian.com/t5/Bitbucket-articles/Deactivation-of-user-accounts-that-lack-an-Atlassian-account/ba-p/2169213>

We have disabled username and password login to the website, login is only possible with the primary email of an account.

We also cannot disclose the email of a certain account even in a support ticket, if the email you are reaching out from is not associated in any way with said account.

If you remember the username of an account and if you have an [app password](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/) for this account that has at least **Account: Read** permissions, you can use the following API endpoint to get the email addresses associated with this user:

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-users/#api-user-emails-get>

Please note that the API call requires an app password for authentication and not your account's password, as we have deprecated the use of account passwords for API.

Otherwise, trying to log in to <https://bitbucket.org/> from browser with any of the email addresses you own is the only way to recover these accounts, if they still exist.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Deploying firebase functions with pipe errors out with unsupported cloud firestore region
Asked by Kyle Godfrey:

I'm attempting to deploy a V2 cloud function for firestore using the  
atlassian/firebase-deploy:3.1.1 pipe. Our firestore database is on us-central1 so the cloud function has to be on the same region to support triggers from firestore. Instead I get an error that us-central1 is an unsupported cloud firestore region. One suggestion found was to update the versions of the firebase libraries but they are all the latest. Here is the deploy step I'm using:  

```
- step: &deploy-to-dev

name: Deploy to development Environment

script:

 - pipe: atlassian/firebase-deploy:3.1.1

variables:

FIREBASE_TOKEN: $FIREBASE_TOKEN

PROJECT_ID: $DEV_FIREBASE_PROJECT

NODE_JS_VERSION: '16'

EXTRA_ARGS: '--only functions:updatelinehaulmanifestfromshipmentupdate'

DEBUG: 'true'
```


Answers:
author: Igor Stoyanov
body: [@Kyle Godfrey](/t5/user/viewprofilepage/user-id/4359651) Hi. Thanks for your question.  

[Firebase-deploy pipe](https://bitbucket.org/atlassian/firebase-deploy/src/4.1.0/) updated to use firebase-tools@12.\*  

Check if this solve your issue.  

Regards, Igor


Tags: bitbucket-cloud

cloud
company stolen work and licensed code
Asked by A-F ANIME:

branch 'sky arc' of \<repo_url_removed\> into sky arc  
this is the branch i created in my previous project  
and my data have been stolen by these client

their is a line created by me and the original code is owned by me  
\`\` con st _0x16bd8a=_0x2484;(function( // this is design by me compare chart system  
s r c/pages/app/core -Duff(has the code) and DE OM (other of my code which is for single and 2chart base)

pages app index" that file is created by me a compare chart  

i am very upset they have stolen my work without the payment can u plz provide me a response that the file has the code and still been using since 6-10-2023 this date so i can provide it to my lawyer that they have used it to gain benefit from my work

my code was licensed and my hard work why bit bucket allowed illegally running people code inside their bucket ?


Answers:
author: Theodora Boudale
body: Hi [@A-F ANIME](/t5/user/viewprofilepage/user-id/5287978) and welcome to the community.

We cannot share with you any details about a Bitbucket Cloud repository that you do not have access to.

However, if you would like Atlassian to disable content you believe is infringing your intellectual property rights, you can file a takedown notice under the Digital Millennium Copyright Act (DMCA) and we will handle it based on review and guidelines from our Legal team.

Instructions are outlined on the following page, section **Copyright**:

* <https://www.atlassian.com/legal/copyright-and-trademark-violations>

Just a heads up, I removed the repo URL from your post to comply with our privacy policy.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
SSH keys are not unique per project / user
Asked by Volodymyr Kozubal:

I don't think ssh keys are unique per project   
Steps to reproduce   
Create 2 different users in different projects. Try to add same ssh key to each user.  

expected:  
I can add key  

actual:  
frustration


Answers:
author: Theodora Boudale
body: Hi Volodymyr and welcome to the community.

It is not possible to add an SSH key to more than one account. This behavior is by design, because we use the SSH keys to identify who the authenticated user is and whether they have permission to clone, pull or push to a certain repo.

If you have two Bitbucket Cloud accounts, you will need to add a different SSH key to each one. If you use both these accounts from the same computer, you can check the following blog post with details about the configuration you need to make:

* <https://blog.developer.atlassian.com/different-ssh-keys-multiple-bitbucket-accounts/>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Approvals are reset when the source branch is modified
Asked by Bj?rn Gurnett:

We have bought premium and ticked "Approvals are reset when the source branch is modified". However, on further commits to the pull request, approvals are not being reset. We have tried this several times, and nothing is happening. Is there something else we should be doing or is there a problem with this function?

Thanks


Answers:
author: Syahrul
body: G'day [@Bj?rn Gurnett](/t5/user/viewprofilepage/user-id/4452009)

We need to review your whole workflow and PR further to understand why it was not being reset. So I have proceeded to raise a support ticket to continue the investigation.

Please find the ticket in the [Support portal](https://support.atlassian.com/requests/)

One of our engineers should get back to you soon.

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud
Custom auth backend name
Asked by Gazi Dizdaro?lu:

Hello,

Is it possible to give a custom auth name instead of "jwt" on the pipe?

<https://bitbucket.org/atlassian/vault-secrets/src/master/>


Answers:
author: Igor Stoyanov
body: Hi [@Gazi Dizdaro?lu](/t5/user/viewprofilepage/user-id/5283221) . New [pipe version](https://bitbucket.org/atlassian/vault-secrets/src/master/) released with feature you requested:

```
oidc: truescript:  - pipe: atlassian/vault-secrets:0.5.0    variables:      VAULT_ADDRESS: "<your vault address>"      VAULT_OIDC_ROLE: "<your created role name with attached policies in vault>"      VAULT_AUTH_PATH: "my-custom-jwt-path"      SECRET_PATH: "secret/foo"
```

Regards, Igor

comments: author: Gazi Dizdaro?lu
body: Thank you so much \<3


author: Igor Stoyanov
body: Hi [@Gazi Dizdaro?lu](/t5/user/viewprofilepage/user-id/5283221) . Please, provide more details to your question.  

\`vault auth enable jwt\` is not a custom name, it is how you [enable jwt](https://developer.hashicorp.com/vault/docs/auth/jwt#configuration).  

I can not find any other occurences.  

Also this example does not use jwt at all:  

```
script:  - pipe: atlassian/vault-secrets:0.3.0    variables:      VAULT_ADDRESS: "<your vault address>"      VAULT_NAMESPACE: "<your vault namespace>"      VAULT_TOKEN: "<your vault token>"      SECRET_PATH: "secret/foo"
```

Regards, Igor

comments: author: Igor Stoyanov
body: Okay, now i understood what your want according to:
> plugin method is mounted at the `/auth/jwt` path in Vault. Since it is possible to enable auth methods at any location, please update your API calls accordingly.

Currently, pipe does not support different path, but i will add this as a feature request, and notify you when this feature will become available.  

Regards, Igor  


Tags: bitbucket-cloud

bitbucket-pipelines

cloud