Restrictions padlock not editable from list modal
Asked by Patrick R:

Hi all, I am a rookie, but I have searched for this to no avail.  

I have a (test) team-managed "software" project. I have restrictions set up so I can make any task private to me, without restriction, or restricted to certain roles. Works well.

In "Issues", I can select a task, it opens full screen and if I click the padlock icon, I can edit the restriction level:

![Screenshot 2024-05-02 183146.png](https://community.atlassian.com/t5/image/serverpage/image-id/321740i176F5EC0F287956B/image-size/large?v=v2&px=999 "Screenshot 2024-05-02 183146.png")

In "list" view (where I can see all issues and they handily nest and collapse hierarchically under their parent), or the "board" view, when I click a task, it opens in a modal. If I click the padlock there, I cannot edit the restriction level. It only gives me a "restricted" tooltip and no list.  

![Screenshot 2024-05-02 183336.png](https://community.atlassian.com/t5/image/serverpage/image-id/321741i2C0BD0F944B39E19/image-size/large?v=v2&px=999 "Screenshot 2024-05-02 183336.png")

How can I make this function editable from these views? The "issues" view is pretty useless as it is just a long list of all sorts of task types mixed together.  

I have already tried to open project settings \> issues types \> tasks to try and see if I can add "security..." field, but it does not exist.  

Thanks!


Answers:
author: Joseph Chung Yin
body: [@Patrick R](/t5/user/viewprofilepage/user-id/5489085) -

Hi Patrick:

I would recommend that you to contact Atlassian Support to see if there is an existing enhancement request that you are asking for Team Managed Jira Software projects - (https;//support.atlassian.com).

It is my understanding that issue security scheme control for Team managed project are still being enhanced and develop as compare to company-managed projects where it is fully developed.

Please advise, so we can assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Patrick R
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)I'm not using any add-ons. This is a team-managed "software" project. The restrictions function is available as shown. Just not editable in the modal. I also have team-managed "business" projects and restrictions are not available in those.

In case I have an add-on that I'm not aware of, how would I be able to tell?

Thanks,

Patrick


author: Joseph Chung Yin
body: [@Patrick R](/t5/user/viewprofilepage/user-id/5489085) -

I am truly sorry when I provided my feedbacks initially. Right after I posted, I revised my original posting the the security functionality as it is an out of the box.

Please refer my updated and revised feedbacks above. I believe the best route will be to contact Atlassian Support at this point for their assistance.

Best, Joseph


author: Patrick R
body: No problem and thanks. I see no option to contact Support. So I am hoping community members may know the answers.


author: Joseph Chung Yin
body: Hi Patrick:

You have standard subscription, then you should be able to access (<https://support.atlassian.com>) to submit your ask. Are you the site/Jira admins for your env? Or, you are only a project administrators for the project that you managed?

If not, work with your site/Jira admins to submit the ask.

Best, Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud

restriction