youngmon/atlassian-qna huggingface dataset:
license key for trial version ?
Asked by AKASH GARULE:

i downloaded 30 days trial. it still asks me for license key....


Answers:
author: Vijayakumar_psg587
body: i know that this is an old thread, but it would be helpful for newbies like me, Here is the link that generates the license. It will be valid for 30 days, but I am unsure how many agents it might support though

<https://my.atlassian.com/license/evaluation?_ga=2.33993189.591460940.1529673412-1332576115.1523517645>

comments: author: Vijayakumar_psg587
body: Here is how you get the associated server ID. After download, start the bamboo server in your local machine and the server ID is present there. Please find the screenshot![Screen Shot 2018-06-23 at 8.36.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/25244iCE3582A43E250D59/image-size/large?v=v2&px=999 "Screen Shot 2018-06-23 at 8.36.01 PM.png")


author: Kiirru Gaadu
body: Thank You Vijay.


author: shagal sajid
body: Thanks :)


author: Nic Brough -Adaptavist-
body: There is no "30 day trial" software, you've downloaded a complete functional system.

You need to apply a licence to it, and that's where the "30 day trial" comes in. (If you're happy and you buy a full licence, you can simply paste the new licence in over the trial one and carry on, there's no new "full version" to install)

Visit my.atlassian.com to generate an evaluation licence. The system will take you there during installation as well.


author: mnagen
body: After entering the license i am getting the following error, any idea why is it happening

XSRF token validation failed {#toc-hId-1846124954}
--------------------------------------------------

Unable to access this resource due to a failed XSRF check. Please ensure that a valid XSRF token is provided in the request.

Error code: XSRF_FAILURE_NO_TOKEN_IN_PARAMS

comments: author: Velkan Jambalos
body: i need

license key {#toc-hId--1244629938}
----------------------------------


author: GollaSreekanth
body: e HERE ITS ASKING FOR SERVER ID DETAILS WHICH I DONT HAVE

SO I CANT USE IT FOR FREE TRIAL VERSION SO THAT I CAN USE

IS Any body having free license i want to give a demo for client and then they will opt for

paid versions.

comments: author: Nic Brough -Adaptavist-
body: The server id is on the page that is asking you for a licence, and you need that to generate one. There is no "free licence".


author: Jeyanthan I
body: Have you followed [the documentation](https://confluence.atlassian.com/bamboo/running-the-setup-wizard-289276851.html#RunningtheSetupWizard-Step1.LicenseDetailsandSetupMethod)? The Server ID should indeed be there in the same page during your installation.
Create Asset with ScriptRunner - Custom Field
Asked by Connie H Johnston:

We trying to use an automation rule to create an Asset object using the Create Asset with ScriptRunner extension. We were able to create an object using the format example of {{issue.summary.asJsonString}}.

```
{    "objectTypeId": 217,    "DESIO": {{issue.summary.asJsonString}}}
```

However, We need to assign the "DESIO" attribute to a Custom Field named "DESIO Number", but are having trouble with the syntax as seen in the screenshot. We also tried using:

{  
"objectTypeId": 217,  
"DESIO": {{issue.customfield_12016.asJsonString}}  
}  
But that doesn't work either. Does anyone have the format we need to use for Custom Fields? The Asset object using the Create Asset extension requires a JSON format. I'm just not sure how to pass a Custom Field in that format.  
![CreateAsset.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312422iB90AFCA89E9A15D0/image-size/large?v=v2&px=999 "CreateAsset.jpg")


Answers:
author: Connie H Johnston
body: We kept testing and were able to get the automation rule to work correctly!! The Json format of

**{**   
**"objectTypeId": 217,**   
**"DESIO": {{issue.customfield_12016.asJsonString}}**   
**}**

is correct! But since the custom field was just created in the prior step of the automation rule, I had to add a step to "Re-fetch the Issue data" ![CreateAsset#2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312865i968B1E64CF3EC1A9/image-size/large?v=v2&px=999 "CreateAsset#2.jpg")


author: Connie H Johnston
body: ![CreateAssetAuditlog.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/312423iA3E57F4F43F70162/image-size/large?v=v2&px=999 "CreateAssetAuditlog.jpg")

Here's the audit log


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
I want to link an asset to issue
Asked by jainam_jain:

I want to link assets under Jira Assets under Jira Assets and Configuration Management to the issues.


Answers:
author: Walter Buggenhout
body: Hi [@jainam_jain](/t5/user/viewprofilepage/user-id/5453817) and welcome to the Community!

To link assets from your JSM assets schemas to issues, you need to set up assets custom fields and make these available on the screens in your JSM project.

Read up on the subject through these support articles:

* [Definition of what an assets custom field actually is](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-objects-field/)
* [basic steps to configure an assets custom field](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/)
* [configuration information on using Assets Query Language (AQL) to display assets as selectable options in your field](https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/)

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
? Change Workflow Step Properties
Asked by Dario Alarc?n:

Hi community, I need from your collaboration.  
I have a workflow with an "approval step" status and I need to change the properties but the "Operations" buttons are hidden.  
I need to change the property key called "*approval.condition.value* ", but I can't do it. Someone knows the reason?  
I have **ORG ADMIN** permission.

![01.png](/t5/image/serverpage/image-id/312415iB327EE2F10652CD8/image-size/large?v=v2&px=999 "01.png")![02.png](/t5/image/serverpage/image-id/312416iB2DD278F90109299/image-size/large?v=v2&px=999 "02.png")


Answers:
author: Trudy Claspill
body: Hello [@Dario Alarc?n](/t5/user/viewprofilepage/user-id/5307057)

It appears that you are in Edit mode for the workflow, so that is not the issue.

I thought I had managed to recreate the issue, but now I can't recreate it again.

One thing I had done when I thought I was in the same scenario was to change to the new editor.

![Screenshot 2024-03-15 at 4.03.04?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312471iFC56EBD6D5B1D79D/image-size/large?v=v2&px=999 "Screenshot 2024-03-15 at 4.03.04?PM.png")

From the new editor I was able to delete the properties. After that, when I used the original editor the Delete option showed under the Operations column.

Note that you can only add and delete properties. You can't actually edit them.

comments: author: Dario Alarc?n
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you very much, you helped me solve the problem ?  
I didn't know Jira had made this modification to edit/remove state properties.


author: Evaldas
body: Sadly, this hasn't worked for me... the new Editor shows "unavailable rule - to edit this rule, open in the old editor":

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341487iF65FE8446BDDBE50/image-size/large?v=v2&px=999 "image.png")

and the old editor doesn't allow to delete (in Edit mode):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341488i59CCD770A86BE3CC/image-size/large?v=v2&px=999 "image.png")

some kind of Jira bug? this WF was created from an Atlassian Project template and adjusted a bit (removed "Include Approval step", however re-enabling it changes nothing)


author: Trudy Claspill
body: Hello [@Evaldas](/t5/user/viewprofilepage/user-id/5499077)

To get maximum visibility in the Community for your issue I recommend that you start a brand new Questions post.

If this current post is relevant to your problem then include a link to this post in your new post.

Also make sure to provide information about the Type of project with which you are working. You can get that information from the Type column on the View All Projects page under the Projects menu.


Tags: cloud

jira-service-management

jira-service-management-cloud

workflow
How to disable share with
Asked by Sara:

Hello, I would like to remove he option to "share with", I have some organizations.

![Captura de pantalla 2024-03-15 a las 16.29.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/312404iBD31414DD7132A98/image-size/large?v=v2&px=999 "Captura de pantalla 2024-03-15 a las 16.29.51.png")

Thanks in advance.


Answers:
author: Trudy Claspill
body: Hello [@Sara](/t5/user/viewprofilepage/user-id/3753558)

It appears it is not possible to disable that at this time. There is a change request about that to which you can add your vote.

<https://jira.atlassian.com/browse/JSDCLOUD-7057>


Tags: cloud

jira-service-management

jira-service-management-cloud
Using a field in a form does not increment the project count in the custom fields list.
Asked by Chris Garstin:

When I add fields to a form that is used in a Jira Service Management request type, the field does not appear to increment the "number of projects" column in the custom fields list in administration.

1. Create a new custom field. In the custom fields list it will show that no projects are using the field.

2. Create a form and add the custom field to the form.

3. Go back to the custom fields list in Jira administration. It will still not show that the custom field is being used in the project.

This is problematic since it risks a field being removed until the incorrect assumption that it is not being used.

Is anyone aware of a work-around?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Fields in forms are not issue fields, they are contained in the form.

comments: author: Chris Garstin
body: You can link form fields to Jira fields in the back end. This creates a dependency. I appreciate that the logic to determine if this "is being used by a project" may be complicated, but effectively the field is now being used and should increment the counter.

If, for example, you use a field in a JSM portal request type without a form, it DOES reflect in the custom fields list. This shouldn't be any different.

![Screenshot 2024-03-15 at 11.55.52?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312419i8E4AA052FC0AD1CD/image-size/large?v=v2&px=999 "Screenshot 2024-03-15 at 11.55.52?AM.png")


author: Nic Brough -Adaptavist-
body: Yes, but the issue fields you link to are issue fields. You can see those listed in the custom field list and check their context, but you'll also need to look at the screens and field configurations to see if they are actually presented to the users in the project.

The fields in a form are not issue fields and do not exist outside the form you have put them on.


author: Chris Garstin
body: Not sure how the point is being missed here.

I know that form fields are only present in the form.

I know that the linked fields are issues fields, separate from the form fields.

What I'm trying to say is IF you link a form field to an issue field, it should then indicate in the custom fields list that the field is now used in the given project. This would be the same as the existing behaviour where adding an issue field to a screen will result in the project showing on the custom fields list (because the field is in use).

Since it does not do this, it runs the risk of removing custom fields that look unused, but are actually linked to a form.


Tags: cloud

jira-service-management

jira-service-management-cloud
My approval mails are not going out.
Asked by shivani shirguppi:

![Screenshot 2024-03-15 161638.png](/t5/image/serverpage/image-id/312337iD47441AFFF41EFC6/image-size/large?v=v2&px=999 "Screenshot 2024-03-15 161638.png")![Screenshot 2024-03-15 161811.png](/t5/image/serverpage/image-id/312339i2962A9602438A02F/image-size/large?v=v2&px=999 "Screenshot 2024-03-15 161811.png")


Answers:
author: Valerie Knapp
body: Hi [@shivani shirguppi](/t5/user/viewprofilepage/user-id/5241115) , thanks for your question.

Is this not the issue -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/312341i1C55ED3A27224E77/image-size/large?v=v2&px=999 "image.png")

Please can you get the Outgoing mail switched at the product level and see if that resolves the problem?


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it Possible to select Customer approvers specific in JSM
Asked by Santhosh Raj:

Hi Team,  

We are working in a JSM project and have like 3 stages of approvals.

For Example:

CM, HM, \& PM.  
CM has 250+ approvers and we added them as a customer approval.  
HM has 100+ different approvers as we added them also as a customer.  
PM has around 40 to 50 maybe, but they are also added as customers to do the approval.  

Now what is the problem is that we have 300+ people showing in the field and it is difficult to choose there approvers.  

For every 3 approvers 300+ users are being dropped down and we think it won't be useful.  
So is there possibilities to show the users/customers be specific for that group alone or is there ways for organizing the approvers based upon there input in forms or is it possible if they search for there names easily just alone by typing.  

Note: We don't want users/customers to hard to find there approvers.  
We cannot definitely add them as a agent since the pricing will be high and more approvers can also be formed upcoming.  

I have an idea.  
Is it possible to set the CM approvers in a specific group and add them to that field alone  
likewise for the HM and PM approvers list.  

Suggest me a best idea that would be very useful ?  

<br />


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

If you don't have a problem using a single user picker field, then instead of Approver**s** , you can create a field called Approver, and use group filtering following these instructions <https://support.atlassian.com/jira-cloud-administration/docs/configure-a-custom-field/#Limit-number-of-users-for-user-picker-fields>

The above solution will not work with multiple user picker fields (open suggestion here <https://jira.atlassian.com/browse/JRACLOUD-40963>). Instead you could take advantage of Assets (if you were in the Premium and above plan) and use that to filter the users based on your conditions. Do you have a premium plan or you are on standard?

comments: author: Santhosh Raj
body: Actually we were keeping that filter in Context and filter also.  
But its not showing the portal customers.  
So that gives problem.  

We gave like portal customers to do approvals ?  
[@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)


author: Alex Koxaras _Relational_
body: User filtering works for customers as well. E.g. without group filtering:

![without group filtering.png](https://community.atlassian.com/t5/image/serverpage/image-id/312387i8415A1A771B10EB4/image-size/large?v=v2&px=999 "without group filtering.png")

But when I activate group filtering:

![group filtering.png](https://community.atlassian.com/t5/image/serverpage/image-id/312381i93DAAC2D0FE18D6E/image-size/large?v=v2&px=999 "group filtering.png")

I get the following user only which is located inside my group jira-admins-koxaras:

![with filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/312388i16DDD49478D34FB5/image-size/large?v=v2&px=999 "with filter.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
?Funciona el cambio de tarea a subtarea?
Asked by Miguel Izquierdo:

Buenos d?as.

Llevo varios intentos en distintos tickets de pasar una tarea a subtarea y me acaba dando un error de "Parece que est?s intentando convertir la misma incidencia SUN-1831 en dos o m?s pesta?as. Int?ntalo de nuevo desde el principio."  

Evidentemente no estoy haciendo el cambio desde dos pesta?as.

?Hay un bug con este tema?

Saludos.


Answers:
author: Miguel Izquierdo
body: Buenos d?as.

Sigo el mismo proceso que segu?a antes y ahora no funciona.

Primero no me deja seleccionar como antes el ticket propuesto:

![Convertir-incidencia-en-subtarea-SUN-1845-Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/312951i61F70466664AB42A/image-size/large?v=v2&px=999 "Convertir-incidencia-en-subtarea-SUN-1845-Jira.png")

Es decir, si clico encima de SUN-1133 no se selecciona.

Despu?s si introduzco el c?digo completo SUN-1133 y le doy a siguiente, me salta el siguiente error:  
![Convertir-incidencia-en-subtarea-SUN-1845-Jira (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/312953i8266D001F6C8B1D4/image-size/large?v=v2&px=999 "Convertir-incidencia-en-subtarea-SUN-1845-Jira (1).png")  

He probado en inc?gnito y me hace lo mismo (tengo casi las mismas extensiones).  

Por ?ltimo he probado con Firefox y me ha ido bien. Voy a ver desactivando extensiones y lo pruebo y os cuento.

Gracias!

Saludos.

comments: author: Ste Wright
body: Let us know how it goes when deactivating extensions :)

Ste

---

And in Spanish (according to Google Translate)...

Cu?ntanos c?mo te va al desactivar extensiones :)


author: Vronik
body: Has podido finalmente realizar el paso, si lo est?s haciendo bien, no deber?a darte problemas, realmente es un paso muy sencillo, si pudieses colocar un pantallazo del error para poder ayudarte mejor


author: Ste Wright
body: Hi [@Miguel Izquierdo](/t5/user/viewprofilepage/user-id/5453546)

Does this happen on every Project? And have you tried different Issues?

Also, is Sub-task an available Issue Type in your Project?

I would also try on a different browser and/or incognito mode. Sometimes browser extension(s) can cause this error.

Ste

---

And in Spanish (according to Google Translate)...

?Sucede esto en cada proyecto? ?Y has probado diferentes tickets de Jira?

Adem?s, ?la subtarea es un tipo de problema disponible en su proyecto?

Tambi?n probar?a con un navegador diferente y/o en modo inc?gnito. A veces, las extensiones del navegador pueden provocar este error.


Tags: cloud

jira-service-management

jira-service-management-cloud
issue in getting jql count in jira using python code
Asked by Srimathi Kannan:

Hi,   
I have used below code to get issue count for jql in jira by using python program

resp_json = jira.search_issues(real_jql, fields="\*all",\\  
expand=expand,\\  
json_result=True,\\  
startAt=start_idx,\\  
maxResults=incr_idx,  
validate_query=True)

<br />

i could able to see there is no problem in connecting with jira also when i run the jql in jira manually i am getting the issue tickets. Only issue is the count is not returning from search issues. It always coming as 0.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Srimathi Kannan](/t5/user/viewprofilepage/user-id/5453485) and welcome,

what is your jql? You need to put your jql in quotes example 'project=TEST'

Hope this helps,

Fabio

comments: author: Srimathi Kannan
body: Hi Fabio,   

Thanks for your response  

we will first convert the jql from confluence page table to json format. so my jql will appear like given below  

"jql": "component in subfolder(xxx, yyy) and type = bug and Status != Closed and 'Validation team' is not EMPTY"  
I got response from jira.search_issues when i try with my own assigned ticket number but not with above jql. But i got confirmation from my management side that there is no specific access for this project it is common for all  
when i try as you suggested with single quotes i got value expected bug statement  
Note: As i previously mentioned when i check manually the above jql is working and getting issue tickets from jira


author: Fabio Racobaldo _Herzum_
body: please could you try this parameter?

"component in subfolder(xxx, yyy) and type = bug and Status != Closed and \\"Validation team\\" is not EMPTY"


author: Srimathi Kannan
body: "component in subfolder(xxx, yyy) and type = bug and Status != Closed and \\"Validation team\\" is not EMPTY" - if i give slashes \\ i am getting error Fabio  
with slashes we cannot able to retrieve from jira manually as well. it is showing invalid jql sign  

as i said with my ticket number i am able to get response from jira

but for jql i am not getting the response. also confirmed no access issue for this jira connectivity.

could you please let me know is there any other method to solve this issue?  
like instead of jira.search_issue what other methods can be used to retrieve the count by running the jql in jira


Tags: jira-service-desk-unknown-hosting-type

jira-service-management
Automatic cloning of tasks is triggered several times
Asked by Aleksandr Goveino:

Hello everyone! I have a problem. I created an automatic rule in Jira that makes a clone in another project.

What I mean. I have 2 projects. Let's call them project "A" and project "B". In project "A" I create the rule: when the task is moved to the column "Graphic design" these task clones in the project "B".

![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/312270i91AB9AE30C2179E6/image-size/large?v=v2&px=999 "Screenshot_1.png")

And also the rule add comment and label to the parent task. The main problem is double execution at the same time.

In the Audit log I see next history:

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/312271i8C713239EE8ABEA1/image-size/large?v=v2&px=999 "Screenshot_2.png")

Please, make attention to the the ID highlighted in red. This task doesn't exist:

![Screenshot_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/312272iB971E1BE5A006029/image-size/large?v=v2&px=999 "Screenshot_3.png")

As the result I have 2 tasks in the project "B" with ID GD-758 and GD-759. Moreover, in the parent task I see 4 comments, but it should be only one.

Thank you in advance for your help!


Answers:
author: Harsh
body: Hi [@Aleksandr Goveino](/t5/user/viewprofilepage/user-id/5452634)

Welcome to the community.

If you create an automation - there is an option that you need to check - "run the rule once" and "exclude the issues which have been already commented"

OR - you can use if else condition if the issue has linked issue do nothing or else clone the issue.

Hope this helps.


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software