youngmon/atlassian-qna huggingface dataset:
Two of my boards look different - new Jira features or are these different styles?
Asked by Carly Mojica:

I have two boards that I thought were set up the same, about a year apart. However, on the old board, I cannot see sub-tasks on the timeline or assign a specific completion window; but on the new board, I can. Are these boards different styles or was there some update made that includes this new functionality and it only applies to new boards?

I'm trying to decide if I want to create a new board to replace the older board and migrate all of the issues over so that I can add timeline windows to the sub-tasks (because right now, it's a mess and could use some organization).

Old Board:

![Screenshot 2024-06-27 at 2.55.54?PM.png](/t5/image/serverpage/image-id/332266i6E9E3D23B1B46463/image-size/large?v=v2&px=999 "Screenshot 2024-06-27 at 2.55.54?PM.png")

New Board:![Screenshot 2024-06-27 at 2.56.14?PM.png](/t5/image/serverpage/image-id/332265i7C525CD507B4BC0A/image-size/large?v=v2&px=999 "Screenshot 2024-06-27 at 2.56.14?PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Carly Mojica](/t5/user/viewprofilepage/user-id/5358185)

Those are two different products and project types:

The first one is a **Jira Software**, company-managed, Kanban board, showing the Timeline view.

The second one is a **Jira Work Management**, company-managed, board, showing the Timeline view.

For a comparison from Atlassian, please look here: <https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw>

Kind regards,  
Bill

comments: author: Carly Mojica
body: Ahhhh... I figured I must have done something differently! Thank you for the explanation.

It's a bummer because I really like the ability to schedule sub-tasks on the timeline. That's not available on regular Jira boards, right?


author: Bill Sheboy
body: That is correct for Jira Software project, timelines. Here is the suggestion to add that feature, which you may watch / vote for to see progress:

<https://jira.atlassian.com/browse/JSWCLOUD-18677>


Tags: cloud

jira-cloud
How do I delete a project or task that I inadvertently created?
Asked by Tammy Patterson:

How do I delete a project or task that I inadvertently created? I'm brand new to Atlassian and I have two Jira Product Discoveries listed...I only need one. Thanks in advance!


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Tammy Patterson](/t5/user/viewprofilepage/user-id/5531060) ?

* If you create an issue by mistake, first, click on the issue you want to delete, then click on the ellipsis, then scroll down until you see the word "delete."

* [Create or delete a Jira Product Discovery project](https://support.atlassian.com/jira-product-discovery/docs/create-a-jira-product-discovery-project/)

* On your cloud site Administration page, go to Manage subscriptions under Subscriptions \& Billing.

  Look for the product you want to remove (Jira or Confluence), select the 3 dots for more options, and then select Delete.

  Enter the word DELETE into the field.

Best,

-dave


Tags: jira-unknown-hosting-type

unknown-hosting-type
automate the creation of a ticket every sprint
Asked by Ri A:

Hi,

In my team we have some BAU tickets that we have to create each sprint. Is there a way to automate this process so we don't have to do it each time.

Thanks


Answers:
author: Bill Sheboy
body: Hi [@Ri A](/t5/user/viewprofilepage/user-id/5432283)

Yes, that is possible with Jira automation rules. Such a rule could trigger on [Sprint Created](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Sprint-created--started--or-completed) to [create and add the issue to the sprint](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-issue).

To get you started on creating your rule, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

Kind regards,  
Bill

comments: author: Ri A
body: You're a legend Bill. I just created my first rule. Fingers crossed it works as expected.

I'll update here.

Thanks :)


author: Bill Sheboy
body: Well done!

Did you remember to set the Sprint field to the one from the trigger with:

```
{{sprint.id}}
```


author: Ri A
body: No as I want it to be recurring for every new sprint I didn't.

What I set was.

1. For every new sprint on a specified project board.

2. Creat a new issue

3. Assign the issue.

4. Send email notification to the assignee.

This is basically what I'm looking to achieve for a start. When that works, I'm hoping to build on it to

1. For every new sprint

2. Create 5 new issues

3. Assign issues to members.

4. Notify members.

The reasoning is to use 1 automation rule and create multiple new BAU tickets for every new sprint

Fingers crossed ...??


author: Ri A
body: It failed at the assign stage. :(


author: Bill Sheboy
body: If you want to assign the new issues to a user *after creating them*, the rule needs to branch to the issues:

* action: create issue
* branch: to most recently created issue
  * action: assign issue
* ...

Instead I recommend **assigning the issues as each one is created** by selecting the Assignee field in the Issue Create action.


Tags: cloud

jira-cloud
issue revoking oauth2 token in forge app
Asked by Mazen Chmait_FusionTech Innovations_Marketplace Partner:

I have an application that connects to google and get the profile details, everything works fine with the authorization and getting the profile.

However I want to add the option to revoke access from my application, and currently i don't see this possible programmatically.

google api to revoke token:

```
curl -d -X -POST --header "Content-type:application/x-www-form-urlencoded" \        https://oauth2.googleapis.com/revoke?token={token}
```

I'm using fetch to call the remote:  

const google = api.asUser().withProvider('google', 'google-oauth');  
const response = await google.fetch('/revoke', {  
method: 'POST',  
headers: {  
'Content-Type': 'application/x-www-form-urlencoded'}});  
in this case the token is actually never sent and I always get bad request error.  

since bearerMethod type "form-encoded" and "uri-query" is depreciated there is no way to call the revoke.  
does anyone have a solution?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Mazen Chmait_FusionTech Innovations_Marketplace Partner](/t5/user/viewprofilepage/user-id/5367757) ?

Did you know there's a special/dedicated Atlassian Community for developers like you?

In other words, you may have better luck with this question in [**The Atlassian Developer Community**](https://community.developer.atlassian.com/).

Best,

-dave

comments: author: Mazen Chmait_FusionTech Innovations_Marketplace Partner
body: Hi [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) ,

Thank you for sharing this, I already posted the same question on the developer community.

Regards,

Mazen


Tags: cloud

jira-cloud
Filter to show issues that were created less than 14 days before due date
Asked by Ari Robinson:

I am trying to create a filter that will show issues created with fewer than 14 days before the due date for the issue. Is this possible and can you point me in the right direction?


Answers:
author: Bill Sheboy
body: Hi [@Ari Robinson](/t5/user/viewprofilepage/user-id/1188093) -- Welcome to the Atlassian Community!

That is not possible with the built-in features of JQL for filters: it cannot compare 2 issue fields in a query.

As workarounds, you could:

* investigate marketplace apps which add features to JQL / Jira,
* create a filter subscription for issues created daily and manually monitor the due date values, or
* learn about automation rules which could detect the condition (and perhaps add an indicator which could be searched with built-in JQL).

Kind regards,  
Bill


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Product Discovery GANTT Chart Help
Asked by Cody Andres Alessio-Bunnell:

Hello! My team recently invested in Jira Product Discovery and we are currently working to onboard our information from excel. One thing we are having trouble with is transcribing a Gantt chart with highlighted key dates onto JPD. We are aware of the basic timeline view; however, we find it somewhat bland and unable to highlight key dates. Are there any tips/tricks to customize the timeline into more of a Gantt chart, or is there anything else that we could use within JPD?


Answers:
author: Walter Buggenhout
body: Hi [@Cody Andres Alessio-Bunnell](/t5/user/viewprofilepage/user-id/5530977) and welcome to the Community!

The timeline view in JPD is not a Gantt chart and it does not have the ambition to become one. It is intended to create an overview of the (bigger) ideas on your product roadmap and to prepare those for delivery, but without including those details here.

Once you start working on the implementation of your ideas, Jira is the place to create your delivery roadmap. The timeline view in a single Jira project or the *Plans* features from the premium plan - although still not a Gantt chart, but rather a roadmap view that already has the capability to display both timelines and dependencies - may already be a good step in the desired direction.

If you really want classic gantt chart capabilities, the Atlassian Marketplace [offers a lot of apps extending Jira's core functionality](https://marketplace.atlassian.com/search?query=gantt). My advice is usually to think a bit beyond just the idea you have of a gantt chart, why you would really need it and - more fundamentally - take a close look at the way your team(s) plan and track work to meet goals and deadlines.

Hope this helps!


Tags: cloud

jira-cloud

jira-product-discovery
cannot find Epic in Timeline using a label
Asked by nkum:

My product owner created issues a JIRA-cloud project shared by multiple teams. The epic does not show in the Timeline since it is not included in any of the sources listed. How do I determine the "source" of the epic and move to a backlog?


Answers:
author: Trudy Claspill
body: Hello [@nkum](/t5/user/viewprofilepage/user-id/5531032)

Welcome to the Atlassian community.

How are you navigating to the Timeline? There are two different Timeline features available in the Jira Premium subscription.

One Timeline option is available when you are viewing an Agile board that encompasses issues from only one project.

![Screenshot 2024-06-27 at 11.46.05?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332253i3C00BCBBEF1AE8CA/image-dimensions/144x325?v=v2 "Screenshot 2024-06-27 at 11.46.05?AM.png")

The other Timeline feature is accessed by selecting a Plan from the Plans menu.

![Screenshot 2024-06-27 at 11.47.09?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332255i2D1D3982D50B3632/image-dimensions/239x327?v=v2 "Screenshot 2024-06-27 at 11.47.09?AM.png")

If you are viewing a Plan from the Plans menu, then the source data for the Plan is defined in the Plan Settings. You would need to look at the defined sources for the plan to determine why the Epic is not included. You may need to update the Epic, or you may need to modify the Plan to include additional sources.


Tags: cloud

jira-cloud

jira-software
aligning task to feature
Asked by Kristi Healey:

Can you create a task and align it to a feature?


Answers:
author: Trudy Claspill
body: Hello [@Kristi Healey](/t5/user/viewprofilepage/user-id/5531030)

Welcome to the Atlassian community.

The native issue type hierarchy for Jira is

```
Epic
|-- standard level issues (i.e. Task, Bug, Story)
    |-- subtasks
```

If you are using Jira Data Center or Jira Cloud Premium then it is possible to extend the hierarchy upwards above Epic.

Any issue can be a child of only one of the issue types in the level directly above it.

So the answer to your question depends on the Jira version/plan you are using and how your issue type hierarchy has been defined.

If the hierarchy does not support directly relating the task to a feature (assuming "feature" is another issue type), then you could relate them to each other through generic issue linking.

The second question to answer is what you would expect to happen in Jira when the two are "aligned"?


Tags: feature

jira-unknown-hosting-type

task

unknown-hosting-type
The CSV File Import not working
Asked by Rishi Sohaney:

Till yesterday, I was able to import CSV files to our Cloud instance, but since this morning, after selecting any CSV files, including those that worked earlier, the wheel showing that the file is uploading continuously, and after a long wait, it shows that "Unable to Connect Jira" .

Please fix the issue ASAP, as we are in the middle of migration.


Answers:
author: Lisa Forstberg
body: Hi [@Rishi Sohaney](/t5/user/viewprofilepage/user-id/2506541) ,

You need to add a support ticket to get help from Atlassian support go <https://support.atlassian.com/contact/#/> Allowing them to go into your site will also help speed up the process.

You should be able to import tickets via csv!

best of luck

/L

comments: author: Rishi Sohaney
body: Thanks


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Is a Jira or JSM License required to submit an idea with Jira Product Discovery?
Asked by Joni Johnson:

We want to provide our company employees access to submit ideas through Jira Product Discovery. Our employees are setup as JSM Customers, JSM Analysts, or Jira users.

Trying to determine if JPD has the capability to allow JSM customers the ability to submit ideas, view their ideas, and post comments on ideas. I thought the contributor role provided that access. When our site admin added the contributor role, it granted JPD license to the person that was a JSM customer and ONLY needs to submit ideas.

Trying to determine what is needed to allows our JSM customers to submit ideas.


Answers:
author: Alonso Rojas
body: Hello Joni,

it's free up to 3 creators, to allow you to create ideas from JSM to JPD would require an automation that could move the issues from a JSM project to JPD.

Best regards,

Alonso.-

comments: author: Joni Johnson
body: Do you know the purpose of the contributor role? From what I read, it sounded like anyone could submit an idea and ONLY creators could update them. Contributors could post comments and view the status of their idea submissions.


Tags: cloud

jira-cloud

jira-product-discovery
Upgrade JIRA server with expired license before migrating to DataCenter
Asked by Stijn Geukens:

We currently have JIRA server running which license expired earlier this year. We need to migrate the project from this server into an existing on premise DataCenter. For this we tried to use the ProjectConfigurator plugin unfortunately this fails because the JIRA version of the server is not compatible with the one from DataCenter.

So we would need to upgrade existing JIRA server first but to avoid any issues on production we want to test this on a non-prod environment first. This would however require at least a trial license for JIRA server which apparently is not possible anymore.

So 2 questions really:

1. is there a way to migrate the projects in spite of the version incompatibility?

2. is there a way to get a (trial) license of a JIRA server?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hi [@Stijn Geukens](/t5/user/viewprofilepage/user-id/205044) ! Welcome to the Atlassian Community!

I think your best option is to go to my.atlassian.com and acquire a trial Data Center license. Apply the DC license to your Server instance.

Now that your Server(now DC instance) is upgradable, upgrade Jira and Project Configurator so you can export the project and import into your existing DC instance.

Hope this helps!


author: Melo
body: Hi [@Stijn Geukens](/t5/user/viewprofilepage/user-id/205044), welcome to the community!

As far as I know, it's not possible to get a trial for Jira Server since Atlassian has discontinued it. However, you have a few options:

1. **Upgrade to Data Center (Single Node)**: You can upgrade your Server instance to a single-node Data Center instance. This allows you to perform the migration without worrying about version compatibility. Be aware that once upgraded, you can't revert back to the Server version.

2. **Temporary Environment for Testing**: If you need to keep your Server environment running as is, you can create a backup and restore it on a temporary environment. Perform the necessary upgrades in this environment and then migrate the projects from the temporary environment to your Data Center target. This minimizes risk to your production environment.

3. **Third-Party Migration Tools**: Explore other third-party migration tools that might handle version discrepancies better. Some tools are designed to work across different versions and could simplify the migration process.

4. **Atlassian Support**: Contact Atlassian support to see if they can provide a temporary license or another solution for your specific scenario. They might have options or recommendations tailored to your needs.

I hope this helps!

Cheers,

Melo


Tags: data-center

jira-data-center

jira-server

migration

server
How do I copy the component from a Parent/Epic to all tickets I create within it (upon creation)
Asked by John McLoone:

I will be using components to group my epics in to larger sets. I will be using components as swim lanes and have setup the queries for that.

What I need to do now is ensure that when a story/task etc is created under an epic that it has the same component. All epics will only have a single component.

It would also be great if it would add the correct component when ever an already created story/task/bug etc (with no component) is linked to an epic with a component.


Answers:
author: Trudy Claspill
body: Hello [@John McLoone](/t5/user/viewprofilepage/user-id/5530876)

Welcome to the Atlassian community.

You can do that with Automation Rules.

![Screenshot 2024-06-27 at 10.01.48?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332209iF6B9467C6E6DEFF7/image-size/large?v=v2&px=999 "Screenshot 2024-06-27 at 10.01.48?AM.png")

This rule will copy the Components from the parent Epic to the child issue when a new child is created and simultaneously added to the Epic, when a child issue is moved from one Epic to another, and when an issue that previously had no parent Epic is added to an Epic. Any Component value already in the child issue will be overwritten in this process.

comments: author: John McLoone
body: You're a star, thank you!


Tags: cloud

component

jira-cloud
When requiring Parent field when making a story, will other apps like Miro respect the requirement?
Asked by Walker Heflin:

I am seeing many links about how to make the parent field required when making a story. BUT will other apps like Miro/Slack/Excel/Outlook, etc. detect filling in the parent field is required and make that required in their app too?

If so what needs to be set up in either Jira or the respective apps?

I am concerned if the app does not require this field upfront then the story will go into the ether and be lost.

Help appreciated


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Walker Heflin](/t5/user/viewprofilepage/user-id/4526974) ?

Unfortunately, the answer is 'probably not.' Or, 'it will depend.' Meaning it will depend on how each app was developed and by whom (and whether or not the developer saw it as a requirement).

Honestly, I'm even sure there is an API that covers this use case --- but maybe someone else will know.

Best,

-dave

comments: author: Bill Sheboy
body: Hi [@Walker Heflin](/t5/user/viewprofilepage/user-id/4526974)

*Yes, and*...to Dave's answer:

It is possible to call the REST API and get the required fields for an issue create: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-createmeta-projectidorkey-issuetypes-issuetypeid-get>

and

<https://www.atlassian.com/blog/developer/creating-a-jira-cloud-issue-in-a-single-rest-call>

As Dave describes, the question is *will a vendor do that before calling the create issue endpoint...or not?* If they do, perhaps they could dynamically detect and ask for the required fields. If not, I would expect the create issue call will fail and the vendor app will need to handle / surface that information.

Even in Jira Cloud's own automation rules, the actions for issue create and clone are generic: they do not detect the required fields (beyond Project, Issue type, and Summary) and instead the rule action fails when it runs. IMHO, this makes sense to reduce the complexity of the rule editor, and because the fields' required nature could change over time (breaking the rule due to outside changes).

Kind regards,  
Bill


Tags: cloud

jira-cloud
JIRA Cloud - Microsoft Teams App not working
Asked by Ludwig Zammit:

Looks like the MS Teams JIRA Cloud app is not working anymore - we are unable to reach our instance.

Is anyone else experincing the same problem?

We get "Something Went Wrong" popup


Answers:
author: sebastian.klotz
body: Yes, we've had the same problem since yesterday. Notifications are delayed or do not appear and the banner appears again and again.


author: Benjamin
body: Welcome [@Ludwig Zammit](/t5/user/viewprofilepage/user-id/5530928) ,

Sounds like you might be running into this problem:

<https://confluence.atlassian.com/jirakb/pop-up-window-of-jira-app-in-microsoft-teams-throws-an-error-something-went-wrong-1358171595.html>


Tags: cloud

jira-cloud
Burndown chart is not working
Asked by AGarg:

![burndown chart.jpeg](/t5/image/serverpage/image-id/332187iD32B91966A8D02CB/image-size/large?v=v2&px=999 "burndown chart.jpeg")

The chart is not working and not able to identify what the problem is? as it is a copied project and the other project seems to be working fine. Also, the board is configured accurately, Done column set to resolution, all the tags in it right column. What am I missing here?


Answers:
author: AGarg
body: Found the problem! The start date of sprint mentioned was wrong.


Tags: cloud

jira-cloud
Kanban board with our customized hierarchy, as defined via Jira Premium?
Asked by Simone Longoni:

Ciao!

We are considering to introduce additional Issue Types on top of Epics (like Milestones, Initiatives, Large Initiatives, or so).

Is there a way to have them automatically grouped into a Kanban board?

Swimlanes provide "Epics" grouping but do not see any of the additional types of the customized hierarchy available via Jira Premium.

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Simone Longoni](/t5/user/viewprofilepage/user-id/4721502)

No, unfortunately there is no native capability currently for grouping based on the extended issue type hierarchy in agile boards.


Tags: cloud

jira-cloud

jira-premium

kanban

swimlane