youngmon/atlassian-qna huggingface dataset:
user mentions (@user name) in Confluence does not reflect inactive users
Asked by Florian Baur:

Hello there

Is there a way inactive users can be identified in confluence?

We can mention users using "@user name". Fine so far. But if a user has left the company, theses mentions are not reflecting the users inactive state.

Is there a way to do so?


Answers:
author: Florian Baur
body: We created a workaround using ScriptRunner.

A script detects deactivated users and adds (if not done yet) an Emoji to it. (we use ? )  

So the user mentions look like **FirstName Name** ?


author: Florian Baur
body: We have Jira, that imports users from AzureAD.   
Then, confluence synchronizes with the user directory from Jira, which is working fine.

Does this make the difference, maybe?


author: Shawn Doyle - ReleaseTEAM
body: Are you deactivating the users as they leave the company? Once deactivated, they will no longer show up in @ mentions.

comments: author: Florian Baur
body: this seems definitely not be the case.

User is inactive.

But where he's mentioned, nothing changes.

He cannot be selected for NEW mentions, but the existing ones are not reflecting his status.


Tags: confluence-data-center

confluence-server

data-center

server
Getting 'Forge runtime not defined' error
Asked by karthik P:

Getting below error when use storage.set(req.key, req.value) of [@Forge](/t5/user/viewprofilepage/user-id/4918321)/api

Error: Forge runtime not found.  
at o (runtime.js:9:15)  
at r.getContextAri \[as getAppContextAri\] (fetch-and-storage.js:15:39)  
at r.GlobalStorage.doGetAppContextAri (global-storage.js:34:67)  
at r.GlobalStorage.set (global-storage.js:68:67)  
at dashboard.jsx:46:13  
at dashboard.jsx:73:9  
dependencies from package.json,  
"dependencies": {  
"@atlaskit/primitives": "\^6.3.0",  
"@forge/api": "\^2.18.1",  
"@forge/bridge": "3.4.0",  
"@forge/react": "10.1.1",  
"@forge/resolver": "1.5.32",  
"react": "\^18.3.1",  
"react-dom": "\^18.3.1",  
"global": "4.4.0"  
}  
am i missed anything?  
Thanks


Answers:
author: Peter Van de Voorde
body: Hi [@karthik P](/t5/user/viewprofilepage/user-id/5507683) ,  

Welcome to the Atlassian Community! This community is mostly for Atlassian users and not many Forge developers are here.   

I would recommend you to ask you question in the dedicated Atlassian developer community: <https://community.developer.atlassian.com>   

Hopefully they'll be able to help you out.  

Cheers,  
Peter

comments: author: karthik P
body: Sure. thanks for the info.


Tags: cloud

confluence-cloud
Include page, based on dynamic label-based page list
Asked by Frederick Miles:

I would like to create:

* an aggregate "master" page
* that incorporates all information from specific pages in a space (so all info, not as a table)
* where the list of these specific pages is dynamic and based on page labels

i.e. kind of like combining the "Content by Label Macro" with the "Include Page Macro".

So that the only manual part is adding labels to existing pages, and then the master page updates automatically.

Is this possible out of the box?

And if not, is there a third party app that does this?

Thanks a lot


Answers:
author: Stiltsoft support
body: Hi [@Frederick Miles](/t5/user/viewprofilepage/user-id/5509330) ,

You may use the [Table Filter, Charts \& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app (that is our add-on).

The [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/tfac/cloud/how-to-use-table-excerpt-and-table-excerpt-include-macros-42241623.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros are able to collect excerpts from pages with specific labels.

The macros are optimized for working with tables (you can say that they are an advanced version of the Page Properties/Page Properties Report macros) but they collect all info that is wrapped into the Table Excerpt (not only tables, the word "table" here is a part of our brand).

Please book a [live call](https://calendly.com/tablefilter/live-demo?month=2024-05) with our team - we'll be able to discuss your case in details.


Tags: cloud

confluence-cloud

filter

table

table-excerpt

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets
Plan invoicing
Asked by Gabriele Avanzi:

Is it possible to receive an invoice when submitting an annual plan?

My plan will be used within multiple people working for the same Company.

Thank you.


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>

if my answer helped you,  
please mark it as accepted so that others looking for similar issues can more easily find it.


Tags: invoice

unknown-hosting-type
Issue nesting excerpts within one another
Asked by Tom Clark:

I have a customer-facing documentation page, on which I want to list dependant software for our platform. There is a table for the various VMs running elements of the platform and each has an OS and software version.

There is repetition in the table, so I want to use the 'Insert excerpt' macro to call the values from a single source of each element that is repeated, such that when we test and update e.g. the OS of the VMs, we can quickly change that and have it propagate across our documentation.

There is also repetition across our documentation as we have different variations of the software. So I want to also define this table as an excerpt and use that across several pages within the site.

The table works fine (normal excerpts), but when it is called to other pages (nested excerpts), each excerpt works once within the table, but I get a warning for the second (and for each further) instance of each excerpt: "This insert excerpt macro cannot insert an excerpt that it is nested within".

![Screenshot 2024-05-30 at 12.27.27.png](/t5/image/serverpage/image-id/326949i7CF910371F8325A8/image-size/large?v=v2&px=999 "Screenshot 2024-05-30 at 12.27.27.png")

I have tried recreating both the original excerpts and the table (which was quite laborious) and it hasn't changed.

Has anyone experienced this and found a workaround? Can anyone at Atlassian confirm the behaviour and suggest a workaround or raise a bug?


Answers:
author: Barbara Szczesniak
body: [@Tom Clark](/t5/user/viewprofilepage/user-id/4769188) Welcome to the Atlassian Community!

There is, in fact, already a related defect (that Atlassian has classified as a Suggestion): <https://jira.atlassian.com/browse/CONFCLOUD-78513>

You can review the content, recent updates, and comments to see if you can glean anything to help in your situation. You might also search in the Questions area (where you posted this question) to find related questions and responses.

comments: author: Tom Clark
body: Thanks very much Barbara - I did have a look through existing Qs - but couldn't find much - useful to know it's a wider problem than just nesting the excerpt/insert excerpt macros, I'll widen my search for a workaround.


author: Graham Carrick
body: I ran into this issue in the past so built an App which addresses this challenge and some other improvements related to including content from one page in another.

Check out [Crafted Includes for Confluence](https://marketplace.atlassian.com/apps/1230774/crafted-includes-for-confluence?tab=overview&hosting=cloud) and let me know if that helps or you have questions and/or suggestions for other include related features.


Tags: cloud

confluence-cloud

excerpt
I keep getting emails about my account being deactivated, I'm on a Free plan
Asked by Take a Chef:

I accidentally started a free trial for the Standard Plan and didn't enter any billing details.

Last week, I switched back to the free plan, but I keep getting emails saying my account will be deactivated if I don't add billing details.

Is this an error? Do I need to do anything else? My user count is under 10.

![Screen Shot 2024-05-30 at 10.49.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326873iC59207ECF56A241F/image-size/large?v=v2&px=999 "Screen Shot 2024-05-30 at 10.49.58 AM.png")![Screen Shot 2024-05-30 at 10.46.38 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326872iACAC99A63190B462/image-size/large?v=v2&px=999 "Screen Shot 2024-05-30 at 10.46.38 AM.png")


Answers:
author: Valerie Knapp
body: Hi [@Take a Chef](/t5/user/viewprofilepage/user-id/5509161) , thanks for your question and welcome to the Atlassian Community.

I would advise you to open a ticket with Atlassian to be sure, but if the settings for the Confluence [admin.atlassian.com](http://admin.atlassian.com), you have a free plan, I think you should be okay.

Best to check with Atlassian to be sure - <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>

I hope this helps.

Cheers

comments: author: Take a Chef
body: Thanks Valerie, I did that and they confirmed the emails were sent by mistake.![Screen Shot 2024-05-30 at 2.12.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326962iDE3E63C310F62D6F/image-size/large?v=v2&px=999 "Screen Shot 2024-05-30 at 2.12.22 PM.png")


Tags: cloud

confluence-cloud
How do I retrieve a page with a specified title?
Asked by ????:

I would like to use the automation feature to create a rule that periodically copies a given page.  
However, I do not know how to specify the title in the search for a page.  
Can I only search by owner, creation date, or last modified date?  
Is it possible to search using smart value?  
I would like to know. Thank you in advance.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It depends on how you are triggering the Automation and which component you are using to copy.

Here I am using the copy page component, and the title is the way it identifies the page

![copypage.png](https://community.atlassian.com/t5/image/serverpage/image-id/327011i7F98A9E34AA3BD43/image-size/large?v=v2&px=999 "copypage.png")


Tags: cloud

confluence-cloud
How can I please activate my deactivated confluence due to inactivity?
Asked by Lee Lane:

I haven't logged in into my Confluence Account for a long time and now I read that it got deactivated a couple months ago. Any way to restore my confluence please? Lots of important data in there   

Best and many thanks in advance!


Answers:
author: Barbara Szczesniak
body: [@Lee Lane](/t5/user/viewprofilepage/user-id/5509024) Welcome to the community.

Free plans are deactivated after 120 days of inactivity. After deactivation, Atlassian only keeps the data for 60 days (see <https://community.atlassian.com/t5/Confluence-questions/Retrieve-data-for-a-deactivated-site/qaq-p/2698037>).


author: Mayuresh Kamble
body: Hi [@Lee Lane](/t5/user/viewprofilepage/user-id/5509024) ,

You can refer to this community post to reactivate confluence - <https://community.atlassian.com/t5/Confluence-questions/Your-Atlassian-Cloud-products-are-suspended/qaq-p/2311480>

Regards,  
Mayuresh


Tags: cloud

confluence-cloud
How do I convert a customized space to a Template in Confluence?
Asked by Oludare Olorunfemi:

I create space for different product teams from time to time and it requires certain similar default pages which are common to each of these teams. What I need is how to convert one of the team spaces to a Template which can be easily deployed whenever I need a fresh space for a new team.


Answers:
author: Barbara Szczesniak
body: [@Oludare Olorunfemi](/t5/user/viewprofilepage/user-id/4218628) You can set up a space with your "template" pages and instruct users to copy the pages to a new space they create.

See this post: <https://community.atlassian.com/t5/Confluence-questions/Am-i-able-to-create-a-template-hierarchy-of-pages/qaq-p/2645999>

comments: author: Oludare Olorunfemi
body: Thank you [@Barbara Szczesniak](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5187859) for this tip. I hope Atlassian would actually develop this functionality as it will make it a lot easier and faster than all the copy and paste workaround.


author: Shawn Doyle - ReleaseTEAM
body: I don't think you can, at least not directly with confluence.

You may need to cut and paste aspects of your space into a template. They may be an addon that can help.


Tags: cloud

confluence-cloud
How do I define ordered lists?
Asked by Ellyn Berner:

For Confluence, the default ordered lists are numbered as follows:

1. First step

a. sub step

i. sub sub step

I would like the steps to be all numeric as follows:

1.0 First step

1.1 sub step

1.1.1 sub sub step

Does anyone know how to define the ordered lists?


Answers:
author: Stavros_Rougas_EasyApps
body: [@Ellyn Berner](/t5/user/viewprofilepage/user-id/5508770) unfortunately as [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) mentioned you have to pay for an app to get more advanced features.

The good new is there are a few options on the marketplace, we make one of them. They are all fairly similar feature wise, less so UI and cost wise. Always savvy to evaluate 2-3.

Here is an Atlassian Marketplace [search results page](https://marketplace.atlassian.com/addons/app/confluence/newest?hosting=cloud&query=numbered%20headings).


author: Kristian Klima
body: Hi [@Ellyn Berner](/t5/user/viewprofilepage/user-id/5508770)

[@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120) is right, it's not possible unless you find an app that does that.

For example, there's an app that does [numbered headings](https://marketplace.atlassian.com/apps/1230321/numbered-headings-for-confluence?hosting=cloud&tab=overview) by Kolekti so if you look at apps that do macros, you may strike luck.

As a seasoned writer, though, Confluence way seems to be in line with 'industry standard' for ordered lists - it's easier to read and conveys the structure and hierarchy better, basically, visual form aiding the meaning.

Your method is typical for headings, mostly in the legal realm, or compliance documentation for easy referral in printed formats. The last time I saw that in a proper tech doc was in mainframe tech doc actually hosted on mainframe.


author: Shawn Doyle - ReleaseTEAM
body: There are only two types of ordered lists available in the cloud version. There doesn't seem to be a way to customize them.

There may be an addon that can help.


Tags: cloud

confluence-cloud
How do you build an org chart in Confluence?
Asked by Laura Fu:

Hi, long time Jira user, new to Confluence.

What is the recommended way to insert a hierarchical org chart on a Confluence page? There are all types of charts, but I couldn't find one like an org chart. Is there a best practice for how to visually represent this in the tool?


Answers:
author: Rob Horan
body: If you're on Cloud you can use Confluence whiteboards. You can also use a tool like draw.io or Gliffy to create diagrams.


Tags: cloud

confluence-cloud
Feature Suggestion: Bring back the sidebar in the mobile web
Asked by singee:

I migrated from the self-host version recently. Cloud is better in nearly everywhere, except for the mobile web. The current Cloud mobile web can't even be considered an independent product. It lacks a very important feature: navigate to other pages.

There's no page tree in the mobile version, which exists in the sidebar of the desktop version. In any of the mobile web version pages, there's no way to navigate to other pages unless you switch to the desktop version. And even worse, on the space overview page, there's not even a button to switch to the desktop version.

Maybe you suggest using the mobile app. But it's not acceptable to use Confluence as a public wiki -- You can't expect others to download the app. But not the end, even if the user accepts to download the app, they still can't open the page in the mobile app -- he must be a member of the confluence site to view it in the app, but he isn't since the page he views is a public wiki.

There are some other reports:  
<https://jira.atlassian.com/browse/CONFCLOUD-73092>  
<https://community.atlassian.com/t5/Confluence-questions/Mobile-friendly-sidebar/qaq-p/2239418>  
<https://community.atlassian.com/t5/Confluence-questions/Space-sidebar-not-visible-on-mobile-web/qaq-p/1186747>


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I might not understand how you are using Confluence on Mobile. I use the URL to my space in a browser, just like I would from a computer. I see the left side menu, which includes the content tree.

![Screenshot_20240530_091204_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/327017i0269C00D343280E8/image-size/large?v=v2&px=999 "Screenshot_20240530_091204_Chrome.jpg")


Tags: cloud

confluence-cloud
Searching across a subset of spaces
Asked by January.Ford:

We have a subset of about 8 spaces that are related, but separated for organization purposes right now. I want to set up a search field like the 'Page Tree Search" macro that is set to only search specified spaces. I've used the "Live Search" and selected my subset of spaces to search, and that worked great, but you can't include it on a page without the keyword. Is there anyway to do that in Confluence Cloud without an add-on? Thanks!


Answers:
author: Bal?zs Szak?l _META-INF_
body: Hi [@January.Ford](/t5/user/viewprofilepage/user-id/5059215) ,

We have an app with an advanced page tree and cool filtering, take a look at A[dvanced Content Navigator.](https://marketplace.atlassian.com/apps/1218865/advanced-content-navigator-filter-pages-changes-statuses?tab=overview&hosting=cloud) Maybe it is gonna be useful for you! :)

![SCR-20240710-mglk.png](https://community.atlassian.com/t5/image/serverpage/image-id/334631i1B9BC6A954F804E1/image-size/large?v=v2&px=999 "SCR-20240710-mglk.png")

Best Regards,

Balazs


author: Shawn Doyle - ReleaseTEAM
body: I couldn't see a way to search multiple spaces with the "Live Search" Marco, however I can embed it on the page w/o a keyword.


Tags: cloud

confluence-cloud

search
does loom belong to Atlassian
Asked by Andrew Pieries:

I would like to know if the company loom belongs to Atlassian


Answers:
author: Kristian Klima
body: [@Andrew Pieries](/t5/user/viewprofilepage/user-id/5508653)

Yes - <https://www.atlassian.com/blog/announcements/atlassian-acquires-loom>

But afaik, billing and UI is still not integrated with the Atlassian ecosystem.

comments: author: Andrew Pieries
body: Ok. Thank you!


author: Shawn Doyle - ReleaseTEAM
body: Yes it does.


Tags: cloud

confluence-cloud
Importing a Space interrupted now import yields error: A space with key DS already exists
Asked by Chris ONeil:

I attempted a space import via a zipped XML file. On the first try I skipped the Jira macro check. The system stated it was completed; However; Idid not see the new space. I tried logout / login in vain. It was when I repeated the process I received an error with the string **"A space with key DS already exists"** during the second stage of the import.

![Screenshot 2024-05-29 at 10.25.15?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326702iD33D4B0F3891241D/image-size/large?v=v2&px=999 "Screenshot 2024-05-29 at 10.25.15?AM.png")

I would assume this was from the first attempt. However, I cannot find a single space in my instance where **DS** appears and no space title even similar to that. There is no space currently in the trash and no spaces that have been archived are close to this either. I did download this space from another company and I am trying to upload the space to a new company.


Answers:
author: Kristian Klima
body: Hello [@Chris ONeil](/t5/user/viewprofilepage/user-id/5508562) and welcome to the Community.

This just means exactly what it says - in your target Confluence site, there is already a space with the space key SD.

The space you are importing has the same space key.

By design, you cannot have two spaces with the same key on a single Confluence site.

A space key cannot be changed.

Here's where you can find out what is they space key of a space (accidentally, it's TS in my case).

Unless I'm mistaken, the import checks also spaces that are archived and/or thrashed.

![2024-05-29_18-44-55.png](https://community.atlassian.com/t5/image/serverpage/image-id/326723iB5DCA2B4233E75C9/image-size/large?v=v2&px=999 "2024-05-29_18-44-55.png")


Tags: cloud

confluence-cloud
Not able to fetch all spaces using httpRequest
Asked by Vinay Patil:

we are executing one httpRequest with base url (<https://vinaypatil88vsp.atlassian.net/wiki/rest/api/search>), cql (**(type="space" and space.title\~"\*")** ),limit (10) and authHeader which is returning the response of spaces \& we are getting only spaces which are custom but, knowledge-based and collaboration spaces are not fetched, I checked cql \& tried analyzing and creating various cql still not worked, checked it on community also and readed documentation also but not found the rootcause and solution for it.  
{  
"_links": {  
"base": "<https://vinaypatil88vsp.atlassian.net/wiki>",  
"context": "/wiki",  
"self": "[https://vinaypatil88vsp.atlassian.net/wiki/rest/api/search?space.key=T2\&cql=type=space%20](https://vinaypatil88vsp.atlassian.net/wiki/rest/api/search?space.key=T2&cql=type=space%20)"  
}  
Also I tried with the CQL (**type="space"** ) but still its giving the same result in its response its returning size="5" and total Size="9" and so 4 knowledge-based and collaboration spaces are missing in result array.  
Please do provide a potential solution for it.  
Thanks and regards,  


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Vinay Patil](/t5/user/viewprofilepage/user-id/5100413)

welcome to the Atlassian Community.

Is there a specific reason why you're using the search endpoint to retrieve the spaces. I'd recommend to use the [Get Spaces](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-space/#api-spaces-get) endpoint which seems to return all the spaces when I try it out.

Be also sure to check if it contains information about paging, e.g. with a **next** link in the response.

Cheers,  
Matthias.


Tags: cloud

confluence-cloud
Help with Jira Webhooks
Asked by Jamie Edmondson:

I have an instance on AWS and everything is setup and working properly, however, the Jira webhook that I have setup seems like it is doing nothing. Its simply supposed to fire when a new issue is created on a select number of projects. I don't have a long URL that I am sending to and the ports that need to be open to receive the POST from Jira are open. I am totally unsure of how to proceed.


Answers:
author: Jamie Edmondson
body: Nevermind! I figured it out! Nothing on the Jira side at all.


author: Samuel Gatica
body: Hi [@Jamie Edmondson](/t5/user/viewprofilepage/user-id/5288814)

Please check docs

* [Troubleshooting WebHooks in Jira Data Center](https://confluence.atlassian.com/jirakb/troubleshooting-webhooks-in-jira-1178868970.html)
* [How to collect data to troubleshoot WebHook failure in Jira](https://confluence.atlassian.com/jirakb/how-to-collect-data-to-troubleshoot-webhook-failure-in-jira-397083035.html)

Best regards

Sam


Tags: cloud

jira-cloud