youngmon/atlassian-qna huggingface dataset:
Trying to create tickets from confluence, ( taking long time to create ticket)
Asked by siva:

Trying to create tickets from confluence, ( taking long time to create ticket)

When i try to create a ticket from confluence, after i select any text and click "Create"

shows "Getting required fields..." and take 15 min to get the field for creating the ticket.

any suggestions where to start root cause analysis ?


Answers:
author: William Tanner
body: I see Atlassian identified this as a bug and fixed it with release of Confluence 7.12:

[\[CONFSERVER-59691\] JavaScript \`Syntax error, unrecognized expression: option\[value='-1'\` when creating Jira issue - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/CONFSERVER-59691?src=confmacro)

We will upgrade and hopefully all will be fine.


author: William Tanner
body: Hello [@siva](/t5/user/viewprofilepage/user-id/1126849) ,

It's been a while since you posted this, but did you ever find a solution? We are experiencing the exact same behavior, except the "Getting required fields..." never stops.

comments: author: siva
body: [@William Tanner](/t5/user/viewprofilepage/user-id/4086952)   

From what i remember after the upgrade of jira and few tweaks later it was resolved.  
( didnt find the core error)


author: William Tanner
body: Thanks for the reply. We are running some pretty new versions in Confluence and Jira, so I am not sure why it is coming up now.


Tags: addon-com.almworks.jira.structure

atlassian-support

confluence-server

custom-field

jira-core

jira-server

jira-software

server
Editing Google Slides in Confluence
Asked by Zach Sellers:

I am able to embed a set of Google Slides into a Confluence doc. But every time I click the "Open in full-screen Dialog" icon it says it is unable to load the file.

This is different from Google Sheets - I can edit an embedded Google Sheet in a Confluence doc.

Is there a specific setting I need to change to enable editing for the slides?

Also, is anything I add to the Confluence doc made public?


Answers:
author: Diego
body: Hello [@Zach Sellers](/t5/user/viewprofilepage/user-id/4128594) !

As I understand, embedding Google Slides does not work as expected. Also, when you do the same with Google Sheets documents, the embedding process works as expected.

I tried to replicate the problematic behavior of the Google Slides document but ended up replicating it with both Sheets and Slides. Here is what I see when I try to embed Google files:
> ![Screen Shot 2020-10-30 at 14.26.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/116495iF3D4A3F0A00C06A7/image-dimensions/209x202?v=v2 "Screen Shot 2020-10-30 at 14.26.18.png")

This error tells me that it is Google the entity who is keeping the file from being displayed. Either due to some company policy or security setting the user has created.

However, when I tried to replicate the same with a document that had no restrictions on who can view it, the document displayed correctly:
> ![Screen Shot 2020-10-30 at 14.25.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/116496i2FF877EA5D32FDE3/image-dimensions/254x233?v=v2 "Screen Shot 2020-10-30 at 14.25.03.png")
>
> ![Screen Shot 2020-10-30 at 14.25.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/116498iD7F4F9C8B57754C8/image-dimensions/267x155?v=v2 "Screen Shot 2020-10-30 at 14.25.16.png")

I advise you to look into the Google Slides permission scheme to check if everything is set as desired. Here we have Google's own document share documentation:
> * [++***\[Google\] Stop, limit, or change sharing***++](https://support.google.com/docs/answer/2494893?co=GENIE.Platform%3DDesktop&hl=en)

Edit:

Confluence content only become public to people who are not users in your instance if you enable Anonymous Access:
> * ++***[\[Confluence Cloud\] Set up public access](https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/)***++

Let us hear from you!


Tags: cloud

confluence-cloud
Cannot add inline comments to attached files to page
Asked by Vsyl Petrenko:

Hello All!

Could you please help to resolve the issue.

We cannot add pinned (inline) comments to attached files to pages (no matter what page title or file title or format) - when the pin icon from the bottom is dragged on the image of the preview the menu to add comments is displayed and the user name and the spinner just goes eternally and there is no any other action:

The screenshot is below:

![add_comm_issue.png](/t5/image/serverpage/image-id/115567iFD091A0884ACE1C0/image-dimensions/976x459?v=v2 "add_comm_issue.png")

There are also errors in the console:

![console_errores.png](/t5/image/serverpage/image-id/115568iE1C09019DD0B8F2F/image-size/large?v=v2&px=999 "console_errores.png")Can you please tell what the issue can be?

* **Instance** - Confluence Cloud
* No 3-rd party addons
* No custom configuration - all OOB

Thank you!


Answers:
author: Diego
body: Hello [@Vsyl Petrenko](/t5/user/viewprofilepage/user-id/4138142) !

As I understand, you are currently unable to add comments to attachments while using our Legacy Editor (tinyMCE) attachment preview.

I tried to replicate it but was unable to do so. Here is what I see:
> ![Screen-Recording-2020-11-02-at-1.gif](https://community.atlassian.com/t5/image/serverpage/image-id/116740iB610A71155866E26/image-dimensions/446x216?v=v2 "Screen-Recording-2020-11-02-at-1.gif")

Looking through some of our reports, I was able to find this bug:
> * [++***\[Confluence Cloud\] No longer able to add inline comments on attachments when accessing the files via "Attachments" section of a page***++](https://jira.atlassian.com/browse/CONFCLOUD-69975)

You can try and apply the workaround found in the bug report itself! Let us hear from you.

comments: author: Vsyl Petrenko
body: Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952)

Actually, I am not sure what editor is used in our Cloud Confluence - looks like it is newest one as we had messages to convert some pages from old page types to new one.

Thank you for pointing to the issue link! One of the workarounds really helped to add comments.

Though all the functions should work fine and as I can see this issue impacts a lot of people.

For us this issue is a blocker and we will have to use the workaround :(

Hope to have it fixed soon :)

Thank you again.


author: NScott
body: Hi, this continues to be a problem with cloud and keeps getting closed.

<https://jira.atlassian.com/browse/CONFCLOUD-69975>

<https://jira.atlassian.com/browse/CONFCLOUD-67683>

<https://jira.atlassian.com/browse/CONFSERVER-58091>

<https://jira.atlassian.com/browse/CONFSERVER-54766>

Can anyone point me in the direction of the newest resolution?


Tags: cloud

confluence-cloud
Unable to login to confluence using chrome.
Asked by ON:

I am using confluence cloud and the latest chrome release for mac (Version 86.0.4240.111). I can visit <https://start.atlassian.com>, can use Jira and Trello. I just can't see what's going on in the confluence.

Everything is fine in safari and app.

I've tried to clear cache, remove cookies, and there is no Adblock extension to disable.

P.S. I am the admin, and I don't know what to do about it. Hoping that someone will have some reason and a solution for this. :)


Answers:
author: ON
body: The issue got resolved by deleting cache, followed by removing the saved password in chrome. IDK how it makes a difference, but it does.

So, if anyone faces this issue--

* go-to cookies, and
* delete everything that comes when you search "atlassian".
* Then, proceed to remove any saved passwords for "atlassian/confluence" sites.

It worked for me, but I don't understand this.

Why removing the saved password from chrome will make a difference when I am authenticated?

comments: author: alan.zhang
body: Me neither.

Clearing data is not enough, MUST also clear passwords.

Very strange indeed. But you answer worked! Thank you!


author: Nic Brough -Adaptavist-
body: Could you describe "unable to log in"?

For all we know, it could be a not-running error, a blank screen, an angry penguin throwing itself on the keyboard when you enter the confluence url...

comments: author: ON
body: It was a usual unable to login page, which said contact support. So, couldn't tell you much specific. It happened when I tried to access confluence.


Tags: cloud

confluence-cloud
Disable task creation from mentioning in Confluence
Asked by Otto Tillmann:

Hi,

how can I prevent task creation in Confluence, since I like to have all my task centralized e.g. in Jira?

Thanks

Otto


Answers:
author: Walter Buggenhout
body: Hi [@Otto Tillmann](/t5/user/viewprofilepage/user-id/4137948) ,

I suppose you are referring to the Tasks you can insert from the menu bar and that come with a check box?

You cannot disable the feature in Confluence Cloud. And probably that is a good thing, looking at the possibilities it may offer as well.

Suppose you manage the agenda for meetings in Confluence and convert that agenda during / after the meeting in meeting notes as well - that's a use case that's really an every day scenario for me. Meetings often - and hopefully - result in actions. Some of those require more effort and definitely some process tracking, while more function as reminders of things that need to be done (e.g. call someone to clarify a point and get back to the team).

For the *reminder type* tasks, the effort of going into Jira, creating tasks there, pushing them through the different stages of a process and so on is often more effort than required.

I am definitely not trying to push you away of tracking all your tasks in Jira. If you can make that work: excellent! Other teams may have a different view on that and experience the benefit of a low entry task tracking tool in context (e.g.) of just their meetings.

So in short: disabling the function is not something you can do. The feature has great benefits for the right use cases, but do develop internal guidelines on how to use them (or not).

comments: author: Franz Reichard _Communardo_
body: Hello [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)

thank you for your insight.

What I am concerned about is a known bug <https://jira.atlassian.com/browse/CONFSERVER-59497>

Because of this bug the Confluence inline tasks are not reliable and therefore it would be helpful to at least be able to deactivate this feature as long as this bug is not fixed.

That's why I was searching for a way to disable this feature until this bug is fixed.

Best regards

Franz


Tags: cloud

confluence-cloud
Confluence ignores startup parameters in setenv.sh and startup.sh
Asked by Nikita:

Hey everyone!

Why Confluence ignores startup parameters in setenv.sh and startup.sh

setenv.sh:

CATALINA_OPTS="-Xms=2048m -Xmx4096m -XX:MaxPermSize=256m -XX:+UseG1GC ${CATALINA_OPTS}"

startup.sh:

CATALINA_OPTS="-Xms=2048m -Xmx4096m -XX:MaxPermSize=256m -XX:+UseG1GC ${CATALINA_OPTS}"

But myorg.confluence.com/systeminfo.action tells me that the maximum heap space is 1291mb.

Am I missing something?


Answers:
author: repi
body: [@Nikita](/t5/user/viewprofilepage/user-id/4137941)

In the startup.sh this entry does not only belong in the setenv.sh!

How do you start your confluence. With systemctl as a service or manually via start-confluence.sh

Is the entry $ {CATALINA_OPTS} set at the end of each line in every line of setenv.sh when defining the catalina opts?

comments: author: Nikita
body: [@repi](/t5/user/viewprofilepage/user-id/302600)

That's my setenv and startup.sh:

I start confluence from ./startup.sh

![setenv.png.png](https://community.atlassian.com/t5/image/serverpage/image-id/115564i0A96659783BD009F/image-size/large?v=v2&px=999 "setenv.png.png")![startup.png](https://community.atlassian.com/t5/image/serverpage/image-id/115565i4119D60253121A2C/image-size/large?v=v2&px=999 "startup.png")


author: Nic Brough -Adaptavist-
body: It looks to me like someone has destroyed your startup.sh script by copying parts or all of setenv.sh into it.

There should be no Catalina_opts in the startup.sh


author: Nikita
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

I know who could have done it XD

do you know to restore startup.sh to default?

and what is the difference between start confluence with systemctl as a service and ./start-confluence.sh?


author: repi
body: The start file for confluence is start-confluence.sh. this also reads in setenv.sh.

<https://confluence.atlassian.com/doc/start-and-stop-confluence-838416264.html>

As a service, confluence is started by the system when the system is started and stopped properly when it is shut down

```
[Unit] 
Description=Atlassian Confluence mit Postgresql (Wiki) 
After=syslog.target network.target 

[Service] 
Type=forking 
User=confluence 
#Environment="JAVA_HOME=/usr/lib/jvm/jdk1.8.0_191" 
#Environment="JRE=/usr/lib/jvm/jdk1.8.0_191/jre" 
ExecStart=/data/atlassian_ps/confluence/bin/start-confluence.sh 
ExecStop=/data/atlassian_ps/confluence/bin/stop-confluence.sh 

[Install] 
WantedBy=multi-user.target
```

The environment options are commented out. For possible use of an additional Java engine


author: Nikita
body: [@repi](/t5/user/viewprofilepage/user-id/302600) so if i shutdown confluence correctly and start it as a as a service confluence will begin to see the memory?


Tags: confluence-server

server
$math tool not working in confluence 7.8
Asked by Constantine Samaklis:

I have a Velocity template that uses $math.toInteger() function e.g. $math.toInteger($item.FLow) that has stopped working since I upgraded to version 7.8

Anyone had a similar issue or knows of an alternative?

Thanks


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Constantine Samaklis](/t5/user/viewprofilepage/user-id/376725) ,

We have an app that works with the Jira Issues macro and helps to aggregate\&visualize your Jira data (calculate story points, create Burndown charts, etc.) - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview).

Here is an example how to [calculate velocity](https://docs.stiltsoft.com/display/public/TFAC/Calculating+Velocity) right in Confluence with the macros provided by the app.

Hope this helps.


author: Ganesh Gautam
body: Hi [@Constantine Samaklis](/t5/user/viewprofilepage/user-id/376725)   

There has been some work on making velocity engine instance more secure from RCEs in recent times, please refer to the list of packages and classes in WEB-INF/classes/velocity.properties which are blocked from being used in a VM file. I suspect it could be one of $item or $item.Flow. Also, can you please confirm which class is set in $math?  

Thanks,   
Ganesh


Tags: confluence-server

server
How do I seach Jira issue summary from Confluence?
Asked by tqtam:

I would like to create a page from the Confluence where the User can type in a keyword to search Jira issues by Summary and display the results in Jira.

The user may type in a keyword for example "data" and the query should get all records that have a summary that contains the word "data". This may mean several records that are returned and need to be displayed.

Has anyone tried this before?

Is there a way this can be done?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@tqtam](/t5/user/viewprofilepage/user-id/4137571) ,

You may try the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app.

Wrap your Jira Issues macro in the [Table Filter macro](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro) and set a freetext filter for the summary column:

![Mon 1-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/115649i557E591EE4FD3812/image-size/large?v=v2&px=999 "Mon 1-1.png")Your colleagues will be able to type in any phrases they want (in the View page mode!) and retrieve relevant issues.

comments: author: tqtam
body: Hi Katerina,

Is there a way to do this without using an app?

We do not have this app in our organization.


author: Katerina Kovriga {Stiltsoft}
body: As far as we know, there are no any filters in Confluence out-of-the-box. So the only workaround would be different JQLs for your Jira Issues macro.


author: Kristin Lyons
body: You could add the Jira issues macro and then do a JQL search for summary \~data. Would you want to be able to search without editing the Confluence page?

comments: author: tqtam
body: Hi Kristin!

I have tried using the Jira issues macro with the JQL without any problem when I use summary \~ data.

I am looking to do more. The user should be able to enter any keyword at all e.g. data, mobile, online, etc. This would not be any fixed value.

Then the query to be dynamic based on the user's keyword.

E.g.

summary \~ data

summary \~ mobile

summary \~ online

To your last question, I would like to be able to search without editing the page.

Suggestions? Thank you in advance!


Tags: confluence-server

jira

server
Skip home zip during upgrade when using a response file
Asked by Onno van der Straaten:

Purportedly per Atlassian doc it should be possible to skip home zip creation when performing an unattended /automated upgrade. A home directory can become quite large so in real life cases not an option or very unpractical.

A manual upgrade will create a response file reponse.varfile with option

```
backupConfluence$Boolean=false
```

However, when you feed the installer with this option, the installer will still create the home zip!

There are more options that are ignored for example the option

```
launch.application$Boolean=false
```

will not stop the application from launching. BTW, this option comes from Atlassian documentation <https://confluence.atlassian.com/doc/unattended-installation-838416261.html>

The installer itself generates a different option

```
executeLauncherAction$Boolean=true
```


Answers:
author: Onno van der Straaten
body: As it turns out this is a known issue for some time now see CONFSERVER-35722

My workaround for this problem is to delete other reponse.varfile files that might be picked up by Confluence.


Tags: confluence-server

server
Is there a way to filter out Personal Pages in the new Spaces page ?
Asked by Olivier Nemoz:

There used to be a way to filter out personal pages when listing all the spaces, but it seems the mechanism disappeared with the new Spaces page.


Answers:
author: Andrii Maliuta
body: Hello [@Olivier Nemoz](/t5/user/viewprofilepage/user-id/4084698) .

Do you mean to display only Personal spaces in **Spaces** -\> '**View All Spaces**' tab (CLOUD_URL/wiki/spaces) ?

Then you can use the filter tabs:

![spaces_pers.png](https://community.atlassian.com/t5/image/serverpage/image-id/115559iF931F0E569637EA5/image-size/large?v=v2&px=999 "spaces_pers.png")

Also, if you want to exclude Personal spaces, you can select categories added to NOT personal spaces that are usually used for team/KB spaces.

Hope this helps.

Thank you

comments: author: Olivier Nemoz
body: HI

I'm looking for the equivalent of Site Space that was previously available.

![](https://confluence.atlassian.com/doc/files/777010843/790795507/2/1517274822576/Space+directory_700px.png)

Note also that the new design does not allow to visualize project categories as easily.


Tags: cloud

confluence-cloud
Upgrade from 6.13 to 7.8.1 broke AD Authentication
Asked by phoenyx762:

Before the upgrade my certs were in the proper keystore. After upgrade AD is busted and I am unable to add certs to cacerts which will allow TLS based connectivity to AD from within confluence.

The existing documentation for setting up AD authentication is not working with this version of Confluence.


Answers:
author: Diego
body: Hello [@phoenyx762](/t5/user/viewprofilepage/user-id/195975)!

As I understand, your active directory authentication is not working as intended. Since we do not have much insight on what is happening.

With this in mind, I would like to ask you a few questions. Here we go:
> 1. *Are you still facing this behavior?*
> 2. *Is there any warning on screen when you try to authenticate?*
> 3. *Are there errors shown on your Confluence Log file? (You can find the log file under the Confluence home folder.)*
> 4. *Are you still running your previous Confluence version?*
> 5. *Is this your production instance?*

Here is some documentation for reference:
> * **++[*\[Confluence Server\] Connecting to an LDAP Directory*](https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html)++**
> * ++***[\[Confluence Server\] Confluence Home and other important directories](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)***++

Let us hear from you!

comments: author: phoenyx762
body: *Thanks Diego... Answers in line below:*

* *Are you still facing this behavior?*
  * *Yes*
* *Is there any warning on screen when you try to authenticate?*
  * *Was unable to authenticate. Checked the "User Directories" area and confluence was unable to poll AD. This appeared to be certificate related.*
* *Are there errors shown on your Confluence Log file? (You can find the log file under the Confluence home folder.)*
  * *Connection test failed. Response from the server:(server name omitted):636; nested exception is javax.naming.CommunicationException: (server name omitted):636 \[Root exception is javax.net.ssl.SSLException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty\]*
* *Are you still running your previous Confluence version?*
  * *No, This was an in place upgrade*
* *Is this your production instance?*
  * *Test/Lab/Home*

*This appears to be an issue with Confluence accepting the AD Server Certificate. I has this issue before with an upgrade and used "SSLPlugin 1.0.0" to re-import the certificate unfortunately this does not work any longer with version 7 and the standard way using "keytool -import -alias (server name omitted) -keystore /opt/atlassian/confluence/jre/lib/security/cacerts -trustcacerts -file server.crt" does nothing to correct this to allow Confluence to connect to the AD server via 636.*


author: phoenyx762
body: #### SSO for Atlassian Data Center update 4.1.1 corrected the issue. {#toc-hId--598828472}


Tags: confluence-server

server