automation rules runs only partially
Asked by Erik van Roovert:

It seems most automation rules from a project are not running anymore since Friday 15 December 2023 (after 2:30pm CET). Any other users experiencing the same issue?  
Any suggestions to get them running again.  
Thanks!


Answers:
author: Erik van Roovert
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Thanks for your reply. All rules are project based. For example the rule below. I do not see any failed executions. It just stopped after mentioned datetime. The same for simple rules for adding internal comments.![2023-12-19_10h29_20.png](https://community.atlassian.com/t5/image/serverpage/image-id/297361iB9224D831E665A5A/image-size/large?v=v2&px=999 "2023-12-19_10h29_20.png")  

My personal account is no admin account but I have access to an admin account. There I do not see anything special.

comments: author: Marc - Devoteam
body: HI [@Erik van Roovert](/t5/user/viewprofilepage/user-id/5389510)

What are the config changes?

Can you provide screenshots of the rule details and condition or action details, as some setting is should cause not running the rule.


author: Erik van Roovert
body: The confihg change is only disabling and enabling of the rule.


author: Erik van Roovert
body: ![2023-12-19_14h51_17.png](https://community.atlassian.com/t5/image/serverpage/image-id/297390i90E6F62CE53C6BC4/image-size/large?v=v2&px=999 "2023-12-19_14h51_17.png")![2023-12-19_14h52_06.png](https://community.atlassian.com/t5/image/serverpage/image-id/297387iB9ECCB02AAAD207C/image-size/large?v=v2&px=999 "2023-12-19_14h52_06.png")![2023-12-19_14h52_32.png](https://community.atlassian.com/t5/image/serverpage/image-id/297388i17D8439BE581E0D9/image-size/large?v=v2&px=999 "2023-12-19_14h52_32.png")


author: Marc - Devoteam
body: Hi [@Erik van Roovert](/t5/user/viewprofilepage/user-id/5389510)

I see the rule wants to get information form assets.

It looks for information in schema Hardware and only if the object is not empty it will edit the field Linked Assets

Have there been changes done on the Assets schema in rights or configuration, this will impact the rule.

But strange is that the rule doesn't seem to trigger at all.

If you create a new issue from the portal, the rule isn't triggered?

If this is true, can you check the rule executor, does this user still has permissions on the project and/or assets?

If all is still true. I advise to let your Jira admin create an issue at Atlassian Support.


author: Erik van Roovert
body: Thanks Marc. I will try to recreate the rule and see what happens.


author: Erik van Roovert
body: Recreating a rule has the same result. The rule is not triggered. I will create an issue at Atlassian Support.


author: Marc - Devoteam
body: Hi [@Erik van Roovert](/t5/user/viewprofilepage/user-id/5389510)

Or as you are not an admin in your system, let your Jira admin check the assets related part and permissions.


author: Erik van Roovert
body: To make it even more strange, now all rules (without modifications) are executed as expected again.


author: Marc - Devoteam
body: Hi [@Erik van Roovert](/t5/user/viewprofilepage/user-id/5389510)

Welcome to the community.

Are the rules project based rules or do they span multiple projects or even running globally?

It might be a problem with the rule itself.

Are you able to see the logs of the failing rules, if so what do they say?

As yu stated not to be an admin, I also suggest to raise this at your Jira or Site admin, of you are not able to see the details or logging of thee failing rule(s)


Tags: cloud

jira-service-management

jira-service-management-cloud