youngmon/atlassian-qna huggingface dataset:
Power BI Connector for Jira
Asked by Dave Calabro:

Hello,

Was wondering if the all Power BI Connector for Jira gives you full access to all data in JSM? Anyone out there use it and what has been your experience with it?

Thank you

Dave


Answers:
author: John Funk
body: Hi Dave,

I guess that would depend on what you mean by "all data in JSM". If you mean all of the data you can see, yes it does.

comments: author: Dave Calabro
body: Thank you John. Are you using Power BI Connector and a different app?


author: John Funk
body: No. Are you missing data?


Tags: cloud

jira-service-management

jira-service-management-cloud
Ad-hoc querys in JSM public APi
Asked by Deivid Araujo:

Hey all!

I was trying to make API calls to the set of public JSM APIs, and since I'm already familiar with using the Jira Cloud API, I found it strange that I couldn't make the calls.

After looking at the documentation (<https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication>), I understand that it's not possible to make ad-hoc calls to this set of APIs, and I should have an actual application running to authorize my app, since one of the requirements for the authentication to work is to provide an callback url

Is my understanding correct?


Answers:
author: Mikael Sandberg
body: No, you do not need an app in order to call the JSM API, you can use Basic authentication the same way that you use for Jira, see <https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication-for-rest-api-requests>.

comments: author: Mikael Sandberg
body: Here is an example from the [Get info](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-info/#api-rest-servicedeskapi-info-get) endpoint

```
curl --request GET \
 --url 'https://your-domain.atlassian.net/rest/servicedeskapi/info' \ 
 --header 'Authorization: Bearer <access_token>' \ 
 --header 'Accept: application/json'
```


Tags: api

cloud

jira-service-management

jira-service-management-cloud

rest-api
Jira asset object status change automation
Asked by Karl-Friedrich Lind:

Taking a dive on jira assets and how it could apply to my situation. I am trying to create a simple raise a request where the end user can select and asset and select a status and have an automation change the status of the asset object![Screenshot 2024-09-23 at 22.24.56.png](/t5/image/serverpage/image-id/348819iCD52E77F698CBD8D/image-dimensions/205x364?v=v2 "Screenshot 2024-09-23 at 22.24.56.png") So the request form is simple: Summary, the asset field (displaying the name and the status), and a dropdown field (containing: Active; Inactive)  
What confuses me is the automation part  
![Screenshot 2024-09-23 at 22.27.32.png](/t5/image/serverpage/image-id/348822i0A7B0FD36233519A/image-dimensions/286x341?v=v2 "Screenshot 2024-09-23 at 22.27.32.png") how do i actually edit the object currently the Lookup object looks at the value in the "Asset Object Status" which can hold only one object and then creates a smartvalue for the status field called {{Statusvalue}} but I can't seem to edit the object keep getting  
"This component may be incompatible One of the following needs to be produced earlier in the rule by the trigger or with a 'for each' branch for this component to work: CMDB object"  
Tried reading the documentation but I am just getting more confused.


Answers:
author: Robert DaSilva - Adaptavist
body: Hi, [@Karl-Friedrich Lind;](#) welcome to the Community!

I want to repeat your use case to make sure I understand.

* You have a list of Assets you are storing inside of JSM Assets
* When users create a ticket, they optionally can select a specific asset, and optionally a new Status for that asset

The "Optionally" part I am inferring due to the fields not being marked as required.

If so, I think your Automation is nearly there. It would help if you could share the specific configuration of each step, but I'm going to assume things are configured correctly.

I believe the following automation structure should work:

1. TRIGGER: This is fine to leave at Issue Created
2. BRANCH RULE: Add the Branch Rule "For AQL"
   1. ACTION: Move the "Lookup Objects" into this new branch. I doubt you actually need this, based on the AQL options inside the branch rule though.
   2. ACTION: Move the "Edit object attributes" under the branch rule. You can also use Smart Values in this section, so you can try removing the Variable if you would like.

With those changes, your automation should trigger properly, but I would encourage you to test before deploying to production.

![Screenshot 2024-09-23 at 3.50.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348827iEAFF4F9CEFF23807/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 at 3.50.49?PM.png")

Let me know if that works!

Robert


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Como faz para criar um backup completo de um projeto e tamb?m restaura caso venha precisar
Asked by Marcos Vin?cius dos Santos:

Tenho alguns projetos de ex-clientes que gostaria de apagar, mas antes gostaria de guardar essas informa??es para uma futura necessidade.


Answers:
author: Gabriel Wielkopolski
body: Ol? [@Marcos Vin?cius dos Santos](/t5/user/viewprofilepage/user-id/5599677)! Entendo sua preocupa??o em preservar os dados dos projetos de ex-clientes. Infelizmente, o Atlassian Jira n?o oferece uma fun??o nativa para backups completos ou restaura??o granular de projetos. Mas n?o se preocupe, existem solu??es!

V?rias aplica??es de terceiros foram desenvolvidas especificamente para backup do Jira. Recomendo dar uma olhada nesta compara??o de ferramentas de backup para Jira Cloud e Server:  

<https://xopero.com/blog/en/exploring-the-best-jira-cloud-server-backup-tools-for-ensuring-data-protection-and-recovery/>

Um detalhe importante a considerar ? o per?odo de reten??o dos dados. A maioria das solu??es mant?m os backups por um tempo limitado, mas a GitProtect se destaca por oferecer reten??o ilimitada. Isso pode ser crucial se voc? precisar acessar informa??es de projetos antigos no futuro :)


author: Vish Reddy _Revyz_
body: Hi [@Marcos Vin?cius dos Santos](/t5/user/viewprofilepage/user-id/5599677)

Welcome to the Atlassian Community.

Atlassian does not natively offer granular backup or restore at the project or issue level.

I am from [Revyz,](https://www.revyz.io/)If you are open to exploring third party solutions, We offer a data management solution which helps you address the following use cases:

1. Backup \& Granular Restore of Jira / JSM configuration and projects

2. Backup \& Granular Restore of Assets

3. Copying data / Configuration from Sandbox to Production

4. Security Analytics -\> Who deleted what and when

5. Admin focussed Analytics -\> Easy way to identify what changed and more

6. Ability to bulk cleanup your Jira site

You can learn more about the [Revyz apps](https://marketplace.atlassian.com/vendors/1221393/revyz) in the Atlassian Marketplace.

Thanks

Vish


author: Fernando Eug?nio da Silva
body: [@Marcos Vin?cius dos Santos](/t5/user/viewprofilepage/user-id/5599677) , bem vindo ? comunidade Atlassian!

No momento o Jira n?o oferece uma maneira de realizar um backup de apenas um ?nico projeto, voc? s? consegue realizar o backup do ambiente inteiro, incluindo outros projetos al?m do desejado.

Voc? consegue ver mais orienta??es sobre como fazer o backup aqui: [Export data from Jira Cloud \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/export-issues/) na t?pico **Create a backup for Jira Cloud**


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer vs Agent: Database table
Asked by Scott McDonald:

Hello,

Are the customer and agents (licensing info, login info, etc.) in the same Database table ?

This question applies to both Cloud and DC.

Thanks.


Answers:
author: Joseph Chung Yin
body: [@Scott McDonald](/t5/user/viewprofilepage/user-id/5441819) -

In most parts, it is YES. Question - Why are you trying to access those information against Database tables directly? One should always try to avoid accessing the backend database.

The best way to obtain object information for JSM (both Cloud/Data Center) will be using the REST APIs calls.

Best, Joseph Chung Yin


Tags: cloud

data-center

database

jira-service-management

jira-service-management-cloud
Customer access with specific email domain
Asked by Ruchi:

Is there any limit to have the email domains added when you select the below option :

I am going to have 300+ domains hence want to make sure its supported.

### Serving external customers from specific email domains {#toc-hId--2124315387}

After setting up your help centers to serve external customers, you can further restrict them to serve only customers from selected email domains.

To do so:

1. Go to **Settings** () \> **Products** \> **Jira Service Management** \> **Customer access.**

2. In **Account types** section under **External** , check the box that says **Allow portal-only accounts to be created for new customers accessing the help center.**

3. Check the box that says **Only allow account creation for customers with specific email domains.**

4. Add in specific email domains of your choice.


Answers:
author: Anusha A
body: Hi Ruchi,

Thanks for your inquiry on community.

I understand your question is related to [Domain based allow lists for External Customers](https://community.atlassian.com/t5/Jira-Service-Management-articles/Use-email-domains-to-restrict-external-customer-sign-up-for-your/ba-p/2036372#M1710). Currently, there is a limit of a 1000 domains that can be added in the setting:

'Global Settings -\> Jira Service Management -\> Customer Access -\> Only allow account creation for customers with specific email domains'

Hope this information is helpful! Have a great day ahead.

Regards,

Anusha A

comments: author: Ruchi
body: Thank you [@Anusha A](/t5/user/viewprofilepage/user-id/4968529) , this is indeed helpful.

Have a nice evening Anusha!


Tags: cloud

jira-service-management

jira-service-management-cloud
Atlassian Training for Jira Admin in Spain
Asked by James Fama:

Good afternoon Atlassian Community

Any recommendation for Atlassian Partner in Spain that offers Atlassian Training in English. Either both online or onsite.

Please let me know.

Thank you,

James


Answers:
author: John Funk
body: Hi James,

I work with PractiProject, an Atlassian Platinum Solution Partner. Here is my LinkedIn profile if you would like to connect and discuss further.

<https://www.linkedin.com/in/john-funk-92261a38/>


Tags: cloud

jira-service-management

jira-service-management-cloud

training

training-and-certification
What are the best practices to offer IT services in JSM portal?
Asked by Clara Belin-Brosseau:

Hello everyone,

I have some questions about using JSM as a proper service catalog, meaning storing all IT services and providing a clear interface for internal users to raise requests.

How do you manage your own IT service offering? Do you use Assets as a part of it? And what are the limitations of JSM compared to a fully integrated solution like ServiceNow?

Happy to receive any feedback related to your experience on this subject.


Answers:
author: Joseph Chung Yin
body: [@Clara Belin-Brosseau](/t5/user/viewprofilepage/user-id/5326232) -

JSM combines with Assets schema give us the flexibility for authorized end users (i.e. project lead/admins, schema owner) to manage his/her catalog items. Where Jira admins/sys admins configure the common standards for the entire site (i.e. custom fields/custom WFs) - once they are defined and exposed to the authorized end users, they are able to further customize their own projects that meet their needs.

On the other hand SNOW doesn't seems to provide this type of flexibility. Furthermore JSM can be integrated with many other apps just as SNOW.

The only drawback for JSM is that Atlassian is still working on getting comply with BYOK/FedRamp and few other regulatory requirements while SNOW is a step ahead of JSM.

Love to further discuss this ask with you.

Best, Joseph Chung Yin

comments: author: Clara Belin-Brosseau
body: Thank you for your answer [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) ! I would love to discuss it with you if you have more insights

Charlotte, one of my teammates just reached out to you on Slack :)


author: Joseph Chung Yin
body: [@Clara Belin-Brosseau](/t5/user/viewprofilepage/user-id/5326232)

I will be glad to discuss more with you. Let me know how you want to get connected.

Best, Joseph


author: Clara Belin-Brosseau
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) , you can add me on [Linkedin](https://www.linkedin.com/in/clarabelinbrosseaumarketingdigital/?locale=en_US) or via Slack on the community leader, I think Charlotte sent you a message!


Tags: cloud

jira-service-management

jira-service-management-cloud

request-type

service
Is it possible to have different articles show up in different help centres?
Asked by G?tz H:

I know that it is now possible to have multiple help centres, even in the same project. Yet these help centres have the same portals with the same request forms. I was wondering whether it was possible to have different help centres for different organizations with request forms specific to those organizations?


Answers:
author: Mark Higgins
body: Hi [@G?tz H](/t5/user/viewprofilepage/user-id/5599448)

Welcome to the community.

No, I do not think you can achieve this.

As the 'articles' are controlled by the Projects, then the articles are going to appear for both Help Centers.

![Screenshot 2024-09-24 073315.png](https://community.atlassian.com/t5/image/serverpage/image-id/348836i54C14CB49F6DA8C5/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 073315.png")

Even creating tags isn't going to help because the project is the same project.

Happy to be proven wrong.

Cheers

Mark


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
How to get request name by id?
Asked by Pavel Rusakov:

Hello! I'm trying to find some way how to get customer request name by id which have format:

"it/h454jgk9-45gjggj-k56o-9gm9-5g9jgkfk".

I have the Script Runner if it help.

Maybe someone to know a way out?


Answers:
author: Samuel Gatica
body: Hi [@Pavel Rusakov](/t5/user/viewprofilepage/user-id/4362922)

You can get the request type by project using this SQL.

*** ** * ** ***

SELECT p.pname as project_name, r."NAME" as request_type_name , (po."KEY" \|\| '/' \|\| r."KEY") AS request_type_key  
FROM "AO_54307E_VIEWPORT" po, "AO_54307E_VIEWPORTFORM" r, project p  
WHERE po."ID"=r."VIEWPORT_ID" AND po."PROJECT_ID"=p.id  
ORDER BY p.pname

*** ** * ** ***

Hope this helps!

Best regards

Sam

comments: author: Samuel Gatica
body: [@Pavel Rusakov](/t5/user/viewprofilepage/user-id/4362922)

Also, check this doc:

* [How to find the Request Type of an issue using SQL query](https://confluence.atlassian.com/jirakb/how-to-find-the-request-type-of-an-issue-using-sql-query-1180150449.html)


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Is there a way to track JSM tickets in an embedded widget?
Asked by Philip Shramko:

I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Philip Shramko](/t5/user/viewprofilepage/user-id/5357990)

Please refer to this page here: <https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/>

comments: author: Philip Shramko
body: I did look at that and it seems that the only functionality there is for customers to raise issues with support. I was wondering if there was a way customers could get updates on their tickets from within the widget as well.


author: Nikola Perisic
body: Sadly, no. Updates are not included.


Tags: cloud

jira-service-management

jira-service-management-cloud
unable to create ticket using assist
Asked by Akhil:

*Something went wrong. We were unable to create a ticket. We've notified the agents for this channel.*

d68538e03f6240d8a4c0724cbf858caf


Answers:
author: Manoj Gangwar
body: Hi [@Akhil](/t5/user/viewprofilepage/user-id/5599383) welcome to the community!

Are you creating ticket from Slack or Teams?

Please check the fields If required fields are not available then ticket will not be created.

comments: author: Akhil
body: from slack


author: Manoj Gangwar
body: This could be due to required fields are not added on the service request. Please use create button to test the required fields for that specific issue type which you are trying to create and then add those fields in the request.


author: Dirk Ronsmans
body: [@Akhil](/t5/user/viewprofilepage/user-id/5599383) ,

You might want to raise this as a support ticket at <https://support.atlassian.com/contact>

This way an Atlassian Support Engineer kan look at the logs and provide details


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we edit/update the existing Customer Fields in JSM
Asked by Ruchi:

Can we edit/update the existing Customer Fields in JSM, I basically want to add more options under on of the customer feilds I created in past with type Select List(Single choice) , when I edit the same I only see option to edit the Name /description , cant find a way to add extra options.


Answers:
author: Dave Mathijs
body: Hi [@Ruchi](/t5/user/viewprofilepage/user-id/5497004) welcome to the Atlassian Community!

A Jira Admin can edit the options/values of a custom field Select List (single choice).

You need to be a Product Admin.

See the following documentation article: [Edit a custom field's options](https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-fields-options/)


author: Ruchi
body: Thank you Guys [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) for your quick response and suggestions.


author: Nikola Perisic
body: Welcome to the community [@Ruchi](/t5/user/viewprofilepage/user-id/5497004)

This can be the only when the new issues are being created with the newly added options to your custom field.


Tags: cloud

custom-field

jira-service-management

jira-service-management-cloud
How do you edit a form with newly added custom field options?
Asked by Zekeriya Spoth:

A customer has submitted a form and I need to change what they selected in a dropdown list. I need to change their choice to a different option that was added as a choice in a custom field context after they submitted their form.

Ex. The original options in the jira linked dropdown field were (A, B, C). The customer selected A and submitted the form. I added a new option in the context so that the options were now (A, B, C, D). However, when I try and edit the form to select D, only options (A, B, C) show up.


Answers:
author: Alex Ortiz
body: [@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989)

If you go into the ticket with the form response, you can click on Open Customer Edit.

From there, you can then edit the form. The NEW value will now be selectable and then you can save your changes and then reclose the form for edit. Kinda wonky, but it works!

You can watch the replay on my YT channel.

<https://www.youtube.com/watch?v=C9TdcSRcP4U>

We answered around the 55 minute mark.

comments: author: Zekeriya Spoth
body: it worked, thank you!


author: Zekeriya Spoth
body: Thanks for the response. The new option shows up when I submit a new form so that works alright. I would just like to edit previously submitted forms with the new options.


author: Joseph Chung Yin
body: [@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989) -

Can you check if you use the form now and submit it, does it reflect the new options? If not, then please check the Form's configuration to determine if everything looks correct or not.

It is my opinion that for FORM submitted prior to the new option add, it may not work when you edit the submitted FORM for the custom field. However, all new issue creation using the form going forward will display the new option if the FORM is properly configured.

Let us know of your findings, so we can assist further.

Hope this helps.

Best, Joseph Chung Yin


Tags: cloud

jira-service-management

jira-service-management-cloud
Next Sprint in board should be tagged to the clone ticket
Asked by Gaurav Arora _Wipro Id_:

Hi All,

I am cloning an issue with automation rule on webhook trigger. Webhook data provides the issue to clone.

Now in the cloned issue, I want to add the next planned sprint (sprint with the earliest start date and if start dates not available, the sprint with smallest sprint id) of the board where the trigger issue's sprint is located.

Any idea how I can do it?


Answers:
author: Bill Sheboy
body: Hi [@Gaurav Arora _Wipro Id_](/t5/user/viewprofilepage/user-id/2111412)

As you have multiple criteria (i.e., start date and id) to select the Sprint for the cloned issue, the rule would need to use the Send Web Request action to call the Jira REST API to gather the sprints for the project, filter as needed, and then select the one to use.

Kind regards,  
Bill

comments: author: Gaurav Arora _Wipro Id_
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,

Thanks for your response!

I am adding my automation rule as ".json" code here. Can you please help me on how can I make it better? I am cloning the issues in the first action and then working on the sprint logic. But am not able to figure out how to add the sprint to my cloned issue.


author: Bill Sheboy
body: First, I recommend removing that complete JSON for your rule. Asking people to import you rule into their sites may be less helpful than posting images of your rule, the actions, and the audit log details.

Next, please see my original recommendation, try to implement it, and if you run into challenges explain what is not working as you expect. Here are some references to help you get started:

* *How-to article for calling a REST API endpoint with the Send Web Request action*
  * <https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>
* *Article on using smart value, list filtering*
  * <https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588>
* *Conditional logic handling in automation rules, to add to your filtering*
  * <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/>


author: Bill Sheboy
body: Hi [@Gaurav Arora _Wipro Id_](/t5/user/viewprofilepage/user-id/2111412)

I am following up to check if you tried the method by calling the REST API endpoint to find the sprint needed.

Thanks,  
Bill


Tags: cloud