youngmon/atlassian-qna huggingface dataset:
Issues in migrating the users
Asked by SaravanaKumar:

We are planning to migrate the data from the confluence server to the confluence cloud. Our users have different usernames in the cloud and server because of the company merge.

So we are planning to migrate only the spaces, not the users. And we are having our old username and email(username and mail id configured in the server) in the cloud as inactive users.  

If we migrate only the spaces, does it creates any conflict?  
On migrating just the spaces, do it correctly identifies the users in the deactivated state and match with them or what happens in that case?  

<br />


Answers:
author: Kerli Loopman
body: I might not have the best answer to you but I will share my experience.

When I migrated from server to cloud, we had also different usernames in server and cloud because two different companies joined and we had two different Active Directories. The thing to note here is that user merge in migration is done by email address not the username itself.

I chose to migrate only users that were related to projects/spaces that I was migrating.

Some users had accounts in cloud already and some users were created during migration but they didn't have access to any data. I migrated them only to see the history because if you don't migrate users to Cloud, it shows "deleted user" as an actor, but I didn't want that.

But if you already have them in Cloud as deactivated but same email address as server, it should match.

I had some disabled accounts in both instances and they did merge correctly.


Tags: cloud

confluence-cloud
The PDF macro cannot be used in draft mode
Asked by zhirui zhang:

The PDF macro cannot be used in draft mode because it cannot find the PDF file I uploaded


Answers:
author: Ollie Guan
body: Hi [@zhirui zhang](/t5/user/viewprofilepage/user-id/5065387) ,

I think you can't do both at once.

Upload the attachment to the page then edit the page to reference the PDF macro.

comments: author: zhirui zhang
body: In 5.x version i can do both at once.


Tags: confluence-server

server
User has active Wikidex account but not found in leave event
Asked by Ravi Chakravarthy:

The user is in wikidex and active but when the supervisor try to add event type to leave and find the user in who field the error comes up as please select a valid user. Please see the attached error image.![WIKIDEX USER.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223469i3DCCA1C2B6B35141/image-size/large?v=v2&px=999 "WIKIDEX USER.PNG")


Answers:
author: Ravi Chakravarthy
body: ![WIKI USER 1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223470iB1BD78CF8FB1A345/image-size/large?v=v2&px=999 "WIKI USER 1.PNG")
Reduce spacing below PDF title
Asked by gversion1:

Currently when I export a Confluence article to PDF I feel like there is too much white space under the title and above the start of the body content.

Can someone please explain how I can reduce the space under the page title in a PDF?

Thank you!


Answers:
author: gversion1
body: I think the space is caused by the page meta data, which isn't displayed but is taking up space. If there is a way to hide the page meta data through CSS or a setting variable then that might resolve the issue.


Tags: cloud

confluence-cloud

pdf
Configure Jira Server as external directory.
Asked by Kevin Paulus:

After migrating all of our applications to new servers with new URLs, our Confluence directory synchronization (with Jira Server) fails. We have tried every known remedy and have decided to create a new one, however no one knows the required "Application Password" for our Jira installation.


Answers:
author: Ivan Lima
body: This is configured at JIRA_URL/secure/admin/ConfigureCrowdServer.jspa. You won't see the password, but you can set a new one. For more details, see <https://confluence.atlassian.com/adminjiraserver/connecting-to-crowd-or-another-jira-application-for-user-management-938847056.html>


Tags: confluence-server

server
Export to Google Docs
Asked by gversion1:

Is there any way to export a Confluence article to a Google Doc?


Answers:
author: Hamza Chundrigar
body: Hello [@gversion1](/t5/user/viewprofilepage/user-id/5067641)

Welcome to the community!

Unfortunately, you cannot export a Confluence page to a Google Doc --- not directly atleast. You can only export it in the following formats:

* Microsoft Word
* HTML
* PDF
* XML

As a workaround, you might choose to export your Confluence article as a Word document and then import that file from your computer into Google Drive. From there, you can open the file as a Google Doc.

comments: author: gversion1
body: Thanks, Hamza. I can only see how to export to PDF and Word. Could you tell me how to export to HTML please?


author: Hamza Chundrigar
body: Sure [@gversion1](/t5/user/viewprofilepage/user-id/5067641)

#### To export pages to HTML, XML, or PDF {#toc-hId-178808917}

1. Select **Space Settings** from the sidebar.
2. Select **Export space** from the **Manage space** card.
3. Select **HTML** , **XML** , or **PDF** , then select **Next**
4. Select either a normal or custom export for HTML or PDF, or a Full or Custom XML export:
   * **Normal Export (HTML and PDF)**-- to produce an HTML file containing all the pages that you have permission to view.
   * **Full Export (XML)**-- to produce an XML file containing all the pages in the space, including those that you don't have permission to view.
   * **Custom Export** -- if you want to export selected pages only, or if you want to exclude comments from the export.
5. Select Export

\**You can find more details in [this article](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/)*

**![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/223456iAD4A7F123A275EB1/image-size/large?v=v2&px=999 "image.png")**


author: gversion1
body: That's great, thank you!


Tags: cloud

confluence-cloud

google-docs
Is there a way to export a search to excel or word?
Asked by Bob Smith:

I want to do a searc for multiple key words and be able to export the results to Excel or word?


Answers:
author: Hamza Chundrigar
body: Hi [@Bob Smith](/t5/user/viewprofilepage/user-id/4587282)

Unfortunately, at the moment, Confluence does not offer this functionality where you are able to export your search results.

There is an open feature improvement request --- feel free to vote and watch the issue: <https://jira.atlassian.com/browse/CONFCLOUD-37982>

Best,

Hamza


author: Brant Schroeder
body: [@Bob Smith](/t5/user/viewprofilepage/user-id/4587282) In delivered the only way to get that information into Word is to do an advanced search and then copy the results into word. There are no delivered exports.


Tags: cloud

confluence-cloud
Confluence Documentation
Asked by Laura:

Is there a way to Copy and Paste a Word Document with inserted images into Confluence? We want to use the features in Confluence to make the document searchable and not upload the Word/PDF.


Answers:
author: Hamza Chundrigar
body: Hi [@Laura](/t5/user/viewprofilepage/user-id/4913731)

You can import Word documents as a single page, or divide the contents up into multiple pages, based on the headings in your document.  

#### To import a Word document: {#toc-hId-178807735}

1. View an existing page. The page chosen becomes the parent page of the document imported.
2. From the top right of the page, select **(...) \> Advanced details \> Import word document**
3. Select the **Select file to import** button
4. Find the Word document you want to import
5. Select **Import**.
6. The confirmation page appears. Choose the import options you want.
7. Select Import

<br />

When the upload has finished, pages will be created with the content of the Word documents. You can then view and edit this page as normal. There's no further connection between the original Word document and this page.

comments: author: Hamza Chundrigar
body: You can find more details in this [article](https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/).
Cannot Install Add-on
Asked by Patrick Iverson:

When trying to install the Draw.io add-on we receive the below error, repeatedly.  
**We ran into a little trouble**  
Please verify that your payment details and license status are correct before trying to install the app again.  
[Try again](#top)


Answers:
author: Patrick Iverson
body: They turned me directly to Atlassian help. None of these answers are helpful.


author: Bastian -drawio Diagrams-
body: If you are still facing issues, turn to support@draw.io, you will get immediate help.


author: Carla Ann Rowland
body: Have you purchased a license. If you did you still have to install as a trial and then apply your purchased license.


Tags: cloud

confluence-cloud
In Confluence Cloud, allow user to confirm they have reviewed a page, and then run a report on who
Asked by Dave:

Hi Confluence folks ?

I am implementing an IMS (integrated management system - ISMS and QMS) in my company, and seeking to certify for ISO 27001 and ISO 9001, and I have been working on ways to publish IMS Policies in Confluence and then use Jira for review management (essentially creating a Jira ticket for a scheduled review of a doc in, say, 6 months time).

I can publish docs in this way, and have all the audit trail for approval and change management which is great.  

I can using the Page Properties macro to easily create a "Document Register" which is great too.

And I can use the Comments on Pages to ask people to, and then have them acknowledge that they have, read each Policy.

So far so good.

BUT, I would REALLY love to be able to do is report on who has NOT acknowledged to have read a Policy. Sure, I can go through the comments and see who has, and thereby through elimination know who has *not*, but that is not in any way scalable.

I've been wondering if there is a way to add an "I've read this" button (or some other device) on a Page, and then be able to easily see or report on who has, and who has not, hit it. Nuance: If I update the Policy to a new version, I want to be able to 'reset' that 'I've read it' status, so that I can know who has and who has not read the *updated* version.

My past company used their HR system to ask people to confirm they had read Policies, but to do that I'd have to start publishing my Policies in the HR system which I don't want to do (I like all docs in Confluence for consistency and so I can link into Jira for the 'project management' or document reaction, review, etc).

Anyone know how to do this, or some other way?


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Dave](/t5/user/viewprofilepage/user-id/1531630) ,

I believe this app can do this: <https://marketplace.atlassian.com/apps/1219398/qc-read-and-understood-for-confluence>

comments: author: Dave
body: I took a look. Looks perfect. I will give it a try. MANY THANKS!!


Tags: cloud

confluence-cloud

iso
Confluence Documentation
Asked by Laura:

Is there a way to Copy and Paste a Word Document with inserted images into Confluence? We want to use the features in Confluence to make the document searchable and not upload the Word/PDF.


Answers:
author: Trudy Claspill
body: Hello [@Laura](/t5/user/viewprofilepage/user-id/4913731)

Welcome to the community.

Note that you have posted your Confluence question in the Jira Software Questions forum. In the future you may get better responses to your Confluence questions if you post them in the Confluence community.

<https://community.atlassian.com/t5/Confluence/ct-p/confluence>

I have sometimes been able to get a Copy/Paste from Word into a a Confluence page to work when the copied block included images, but it has not worked consistently for me. I'm not sure if it has anything to do with my using Word on a Mac, or a Chrome Incognito window.


Tags: cloud

jira-software

jira-software-cloud
Admin locked out in recurring loop asking for permission to join site?
Asked by Larry Wilson:

I opened a Confluence test site just for me (for now) then was pulled away, ...

Received an email telling me the site was about to be closed, but wanted to get back to it, ...

Try to log in was told I need to ask the admin for permission, ... I am the admin, ...

Can't log in to ok myself, ...

Should I just create a new site?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Larry Wilson](/t5/user/viewprofilepage/user-id/454436)

Best is to create a new confluence instance. If you didn't use it for a long time, most likely you don't have any valuable data inside there (I presume). So yes, go ahead and create a new one.


author: Larry Wilson
body: this should be moved to Confluence


Tags: cloud

confluence-cloud

jira

jira-cloud
Access with an old version of iOS (iPad)
Asked by Raymond Wan:

Dear all,

One of our users is trying to access our Confluence Cloud instance using an old version of iOS (9.3.6) for the iPad. I looked at the list of [supported browsers](https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/), and it only says that the latest stable release is supported. But it doesn't say what the minimum supported version is for each browser (i.e., Safari in our case).

If the browser is unsupported, I would expect an error message to appear. But in our case, the login page loads successfully, and after entering the username and password, the spinning wheel appears and keeps spinning.

So, I'm wondering whether it is a problem with the version of the iOS (which is old) or some kind of network connection issue?

Unfortunately, the Confluence Cloud app cannot be installed via the AppStore, neither can an alternative browser such as Firefox or Chrome -- the iPad disallows them because it is too old.

Are there any suggetions about what we could try? Or is the version of the iOS the most likely culprit?

Thank you!

Ray


Answers:
author: Nic Brough -Adaptavist-
body: A spinning wheel usually ends with a failure of some sort, with a message from the browser, which will be something along the lines of "connection timed out".

We can't tell you whether this is because the browser is too old to be supported, or if it's your networking failing. All we can do is tell you to move to a supported browser. i.e. a newer one.


Tags: cloud

confluence-cloud

ios
Considering buying Confluence. Can we migrate our test content to live instance if we buy?
Asked by Cole Simonson:

In consideration of buying Confluence, I have created several documents to test the search features, labels, etc. If we go ahead with the Confluence, will we be able to migrate the content (spaces, pages, labels...) that I have created in our test-instance over to our new, live instance of Confluence so I don't have to re-enter them all from scratch?

Thanks for your help!

Cole


Answers:
author: Hana Ku?erov?
body: Hi [@Cole Simonson](/t5/user/viewprofilepage/user-id/5054395) ,

welcome to the Atlassian Community!

Yes, it is for example possible to export space and import it in the second instance.

There can be some difficulties (in case there are different users or applications etc), but in general it is possible.

comments: author: Dirk Ronsmans
body: This could be as part of a Cloud to Cloud migration.

<https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html>


author: Cole Simonson
body: [@Hana Ku?erov?](/t5/user/viewprofilepage/user-id/1226304) and [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) Thanks for the answers. Given that there are tools available to be able to do this, then I would think that once we sign up, the Confluence on-boarding team would lead us through the steps needed? Hopefully...

I don't think it would be too complex as there was only 3 or 4 of us evaluating Confluence. Once ported over to the new, live instance, we could tweak user access, permissions, etc.

Very appreciated.


author: Hana Ku?erov?
body: Hi [@Cole Simonson](/t5/user/viewprofilepage/user-id/5054395) ,

you should be able to create migration issue and Atlassian team will help you.  
Or you can always ask here, if you need some help :-).


author: Cole Simonson
body: Great! Thanks. :)


Tags: cloud

confluence-cloud
Dotted section box visible in view mode only, and not in draft mode, how to solve? [Confluence]
Asked by EMANUELE SANGUINETI:

Suddenly, in Confluence page in edit mode, the dotted boxes representing sections disappeared (image 1). On the other hand, the dotted section boxes appear in normal view mode (image 2).

How can we solve this issue? It is very hard to structure a page in this draft mode.

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223358iDC23DA8D525D478A/image-size/large?v=v2&px=999 "Capture2.PNG")

![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223360i0F26597D94D167C8/image-size/large?v=v2&px=999 "Capture1.PNG")


Answers:
author: Brant Schroeder
body: [@EMANUELE SANGUINETI](/t5/user/viewprofilepage/user-id/4655183) have you tried clearing your browsers cache? Have you done any updates on the server?


Tags: confluence-server

draft

layout

server

view
Un des nos collaborateurs nous a quitt? et a fabriqu? des tableaux que nous ne pouvons plus effacer.
Asked by Nicolas DESCHEMPS:

Merci d'avance pour votre aide

Nb: nous n'avons pas acc?s ? sa messagerie...

Cordialement,


Answers:
author: Vero Rivas
body: Hi [@Nicolas DESCHEMPS](/t5/user/viewprofilepage/user-id/4541785)

Look at this post, maybe can help you.

You can try to leave the board

<https://help.trello.com/article/804-leaving-a-board-in-trello>

Cheers
?????? ?? ?? ????
Asked by ?_?_ ?????:

??? ???????? ??????? ????? ??? ????????, ????? ?????? ?????? ?? ???????????? ????


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with Trello (or Atlassian stuff)?

?? ????? ?? ?? ?????????, ????? ??? ????? ????????? ? Trello (??? ?????????? Atlassian)?
Is there any way we can get trello API Key from insomnia/postman ?
Asked by theo:

I tried to make an app that show user trello data. In the documentation the process is simple, just take the api key from [www.trello.com/api-key](http://www.trello.com/api-key) and copy paste the key to your apps.  

but with this kind of methods, there is no way I can get the api key for different user.

Is there any way to handle this ?  

if possible for mobile use like react-native (I do not know if the client.js from trello docs is compatible with react-native)  

thank you in advance.


Answers:
author: milynnus
body: [@theo](/t5/user/viewprofilepage/user-id/4541716)

Unless you are into software development, I would recommend using a Power Up like External Share to selectively share cards with an external part.  
Another option is to use Contalist to share a card via email (with custom template) Here you can decide what part of the card you want to share.   
I worked a bit with client.js but not react-native. Decide it works fine on HTML pages.

comments: author: theo
body: Hi, thanks a lot for the reply.  

I will look into Power Up - External Share for this problem.

Read the docs about client.js and unfortunately, it still need the user to input API Key (correct me if I am wrong) manually to get the data.

I am into software development ( still learning to do better ), but the docs and the tutorial only show 1 way to get the API Key which from the [www.trello.com/api-key](http://www.trello.com/api-key) which is a blockade because it's inconvenience for the user to copy and paste it into the apps.

Thanks a lot for the answer.
using trello boards for stock hire items
Asked by Paul Bunting:

Hi There,

I currently use trello boards as a CRM system working alongside an accounting software system

Its good for have boards that can be moved for progress on quotations etc but I am after something that controls the stock that we eventually sell. We create a board for each sale/item but thats all I can work out what todo.

I need that board/item to work better, like a stock item where I can see how many stock items I have and produce reports on whats on hire and due to come back in etc.

Is that something someone can help me with ?

Thanks in advance.

Paul Bunting

[www.supply-it.co.uk](http://www.supply-it.co.uk)

United Kingdom


Answers:
author: Brittany Joiner
body: Hey [@Paul Bunting](/t5/user/viewprofilepage/user-id/4541652) ! Welcome to the community!

I actually think Trello is a great way to keep track of stock items. If you're worried about losing data, check out the Backups for Trello Power-Up, which will back up all your data.

As far as how to use it, you could use each card for a SKU, and incorporate custom fields to track the quantity on hand.

Lists could be categories of products, and labels could be descriptions etc.

You could get fancy and incorporate some Butler rules to add certain labels like "time to order" when a custom field number gets below a certain number.

Let me know if you need more ideas! I think this is a cool use case... i might write a post about it.


author: milynnus
body: * [@Paul Bunting](/t5/user/viewprofilepage/user-id/4541652)

Prior to my retirement, I spent most of working life as a system integrator for commercial as well as public sector clients.

<br />

Trello is a collaboration platform and should be used as such. It is ok to use Trello to progress sales but I would not recommend using Trello as a database for your inventory. The integrity of your inventory cannot be assured. For example it does not handle concurrent access, automatic fail over and recovery, ...etc. If you must, I would recommend that you engage a software architect to handle the interface to the inventory dbms.   

If your stock items are like small number of vehicles, Trello might work just like a RV Rental client I have.

comments: author: Paul Bunting
body: Many thanks for your informative response

Much appreciated


author: milynnus
body: [@Paul Bunting](/t5/user/viewprofilepage/user-id/4541652)

I should have visited your website first before responding. It looks like you are into supply vehicles for different purposes. It is a similar business model as the recreational vehicle rental and service business of my us client. He has reservations that takes the vehicle "on the road" and upon return "goes through as turn over phase" including repairs before put "ready for rental".