youngmon/atlassian-qna huggingface dataset:
Confluence Cloud Trial - Not receiving email
Asked by Darryl St_ Pierre:

I am currently running a trial in Confluence Cloud. It resides in the same space as our production Jira instance.

I am subscribed to multiple notifications for Confluence, and am watching multiple pages, yet I have not received one email since the trial started. My email address is configured, and I do receive emails from Jira.

Am I missing something?


Answers:
author: Renan2Papavaitsis
body: Hi Darryl,

I think the best approach is to contact Atlassian Support directly by filing a ticket on <https://support.atlassian.com/contact>.

Their support analysts can check the logs and confirm if notifications are indeed being sent by your Confluence.

comments: author: Darryl St_ Pierre
body: Agreed, just thought I would check here first to see if there was something obvious this newb was missing.


Tags: cloud

confluence-cloud
Remove Inherited Restrictions
Asked by Benjamin Gill:

I have a space which is restricted so only specific groups can see and edit the space/pages. We now have a new section within this space we want to open to all users but I cannot removed inherited restrictions from this section.

Is there a way to remove inherited restrictions from pages? Or to open these pages to everyone so they can see these pages without being able to access any other part of the space?


Answers:
author: Victor Mutambuki
body: Benjamin,

For those pages that you want people to view, have no view restrictions on the parent pages, as the child pages will adopt the same restrictions.

Please see below for more info.

Space Permissions  
<https://confluence.atlassian.com/doc/space-permissions-overview-139521.html>

Page Permissions  
<https://confluence.atlassian.com/doc/page-restrictions-139414.html>

Victor

comments: author: Benjamin Gill
body: Thank you Victor.

The issue is the space itself is restricted to specific groups. When a new parent page is created it automatically inherits the restrictions from the overall space. I am trying to figure out if I can prevent a parent page from inheriting the restrictions of the space. I don't see anywhere that allows me to do that.

I am guessing the only option is to remove the restrictions from the whole space, and add them to the sections we want to "hide" from everyone.


author: Victor Mutambuki
body: benjamin,

Instead of restricting a page from the space level, you can do the same on the page level. Please see Page permissions. You can still restrict groups or users easier this way.

Victor

comments: author: QA Team
body: this problem still persist right? unable to remove inherited restrictions in the particular page in a space. meaning a space have 10 users , and 1 user can only view/edit 1 page but not able to view/edit other pages.

is very tedious to do the other page permissions to restrict one by one. Meaning have to configure 19pages have to allow 9 users to have permissions, while 1 page to allow 10 users. is there any quick way to do it?


author: jt.mudge
body: We have the same issue and have not found an easy solution except a shared and private parent page.


Tags: confluence-server

server
Variable in Confluence template includes a comma
Asked by Christian Bitschnau:

Hello, this is my first post here, so please excuse if I am not doing this correctly.

I have created a template in which I would like to use several variables. Some of those should be "lists" i.e. drop down menus. The problem is that some of the options in this list contain commas (e.g. one option would be "B3,R5"). If I put in like this, Confluence interprets it as two options "B3" and "R5", not as one "B3,R5".

It is not possible for me to replace the commas because they are names that we use through out the company. If, for example, I replace the comma with a dash it would not mean the same thing.

Is there a way to solve this?

Thanks!


Answers:
author: Victor Mutambuki
body: Christian,

Please see the text below as well as documentation from atlassian.

**Hint:** Type **$** and the variable name, then press **Enter** to add a new variable or to select an existing variable from a list of suggestions. The suggestions dialog shows variables already defined in this template.

<https://confluence.atlassian.com/doc/create-a-template-296093779.html>

Victor

comments: author: Merlin
body: Sadly this dose not answer the question at all.  

The OP is actually asking for escape characters in List variables.  

to make a comma ', ' read as string contained in any List entry and not as a List Seperator, not creating a separate list entry.  

is it possible to include a comma char in a List entry?  


Tags: confluence-server

server

template

variable
how can I import from MS-Word to Confluence and split by level 3
Asked by kerensho:

Hi,

I'm trying to import a document from MS-Word into Confluence such heading in levels 3+ will also be converted to pages (while preserving the hierarchy from the the document)

can this be done?


Answers:
author: Diego
body: Hello! Good question you got there.  
Yes, it can indeed be achieved in Confluence. For this to work, you will need to apply different level headings to your documents.  
Headings at first level will be at the first level of your space. Headings at level two will be directly under the level one heading. And lastly, headings at level three will be under level two.  
You need to apply the default Heading Styles present in Confluence to create this multi-level page import. You can find the Heading Styles under the **Home tab** , right at the top.  
Here we have some official Microsoft documentation on how to apply document Headings:

-**[Add a heading](https://support.office.com/en-us/article/add-a-heading-3eb8b917-56dc-4a17-891a-a026b2c790f2)**

<br />

To import the word document, you need to:
> 1. Create a new page
> 2. Publish it
> 3. Click the **Three dots menu** (...)
> 4. Click**Import from Word Document**
> 5. Click **Browse** to select your file
> 6. Click **Next**
> 7. Under **Split by heading** select \*Level 3 headings\*
> 8. Click Import

You need to have the **Office Connector Plugin** enabled for the import to be available. You can check this under **Cog Icon\>Add-ons\>All Add-ons** .  

Hope this helps!


Tags: confluence-server

server
Content/Space Analytics - What all tables hold "views" information on specific page/space?
Asked by Bharti Tandon:

I am working on a data analytics for Confluence and working on a small POC where I can produce space or content analytics. I am going through tables and I have access to different spaces/pages/attachments/blog post we have. However, I am unable to find the "view" information related to these pages/spaces.

E.g. If I need to get the number of views on any ABC page with XYZ space by any specific user? Where can I find this info in Confluence database?

Many thanks!


Answers:
author: Nic Brough -Adaptavist-
body: None.

At least, not until you enable either the built-in tracking (only suitable for small Confluences as it does not scale well), or get one of the analytics add-ons that do tracking.

Have you enabled anything yet?

comments: author: Bharti Tandon
body: Yes, we do have analytics configuration enabled in tracking configuration. But I don't see 'tracking usage stats'/analytics under space tools.


author: Nic Brough -Adaptavist-
body: Ok, which analytics is this?


author: Bharti Tandon
body: It's within the confluence application (UI) itself. Under General Configuration. I am not sure though how to access logs.


author: Nicholas Conti
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) when you say "small Confluences" how small are you talking?


author: Nic Brough -Adaptavist-
body: A few thousand pages in a dozen or so spaces, with up to 1000 users (mostly people reading stuff, rather than authors)


Tags: confluence-server

server
Unexpected Error occurred - updating add ons
Asked by Ella Sparks:

Hi,

I cant seem to update any of my add ons.

It keeps saying refer to logs but I'm unsure where this is.

After clicking Audit Log, the same message opens.

Can you provide some explanation for this so I can update the add ons in my portal.

Thanks,

Ella

![image.png](/t5/image/serverpage/image-id/30071i83227BD775B6555A/image-size/large?v=v2&px=999 "image.png")

![image.png](/t5/image/serverpage/image-id/30070iDD89559A79FCC465/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Igor M.
body: Hello,

You can check \<confluence_home\>/logs/atlassian-confluence.log for more details as to why you are getting such failures.

As a first step, I would suggest clearing plug-ins cache by following [How to clear Confluence plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html) KB. In summary:

1. Shutdown Confluence
2. Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
3. Remove the following directories  

   ```
   <confluence-home>/bundled-plugins

   <confluence-home>/plugins-cache

   <confluence-home>/plugins-osgi-cache

   <confluence-home>/plugins-temp

   <confluence-home>/bundled-plugins_language
   ```

4. Start Confluence

comments: author: Ella Sparks
body: Hi Igor,

I have followed these steps and there is nothing in the log but the same error occurs when trying to update the add ons.


author: Igor M.
body: Hello,

Can you check and make sure there is no restriction for accessing marketplace as per [Problems Connecting to the Atlassian Marketplace](https://confluence.atlassian.com/upm/problems-connecting-to-the-atlassian-marketplace-273875718.html) KB? Your Confluence needs to have external internet access in order to download and update add-ons.

You can also try updating plug-in manually, by download JAR file directly from the [marketplace](https://marketplace.atlassian.com/apps/23915/atlassian-universal-plugin-manager/version-history) and use **upload app** button. Addon will be automatically updated then.

Warm Regards,  
Igor Muzaliov  
Atlassian Support EMEA


author: Ella Sparks
body: Hello Igor,

I have managed to update the add ons. Thank you for your help.

Kind regards,

Ella
How to perform mass jira-ticket-link to jira-ticket-macro transformation on the page?
Asked by Aleksey Bandurin:

Hi guys

Could anyone help with this issue? Have a list of JIRA tickets (about 250) links in plain text. Copy-paste it to the Confluence page and expect that it will be automatically converted to JIRA-ticket-macro as it used to be with a single JIRA ticket link. But the transformation doesn't perform and I still have a list of links as it listed below on the Confluence page:  

![ScreenClip-1.png](/t5/image/serverpage/image-id/30065i70CF45C7A81A180C/image-size/large?v=v2&px=999 "ScreenClip-1.png")

But I expect something like that:

![ScreenClip-2.png](/t5/image/serverpage/image-id/30064i944FB4EDF3496808/image-size/large?v=v2&px=999 "ScreenClip-2.png")

Please share a solution with the issue, don't want to do a monkey job :(


Answers:
author: Sattesh M
body: Hello Aleksey,

Since the links are pasted as, well, links, and the Jira issues seen in the second screenshot have quite a bit of info in them, I'm not sure if there's an easy way to do the conversion.

If you don't mind viewing them in table form however, I believe we can use some text editor magic to do that.

I'm using **Notepad++** on Windows.

1. I first have a list of plain-text links.  
   ![link_to_macro-1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32715i2DDBA066139944B5/image-dimensions/300x108?v=v2 "link_to_macro-1.PNG")  
2. I then replaced all the text before the issue key with **"key="** .  
   ![link_to_macro-2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32716i5AA435750593E5AF/image-dimensions/252x146?v=v2 "link_to_macro-2.PNG")  
3. Next, I replaced the line breaks with OR and a space, like **"OR "** .  
   ![link_to_macro-3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32717iF24F4BBFEB8D89BE/image-dimensions/258x157?v=v2 "link_to_macro-3.PNG")  

4. Now, we select all of that and paste it into the **Jira Issues** macro.  
   ![link_to_macro-4.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32718iA98ED2C4E75B68B9/image-dimensions/251x176?v=v2 "link_to_macro-4.PNG")
5. And that should be it.  
   ![link_to_macro-5.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/32719i3FE1E7E5305B2EB1/image-dimensions/651x172?v=v2 "link_to_macro-5.PNG")

<br />

I know that's not exactly how you wanted Aleksey, but do let me know if this helps.  

Cheers,  
Sattesh

comments: author: Aleksey Bandurin
body: Thank you, Sattesh, for this solution. This is partly not what I need, but it can come in handy if no other variant is found.


Tags: cloud

confluence-cloud
Ignoring disabled users in LDAP Active Directory
Asked by Larry Tonjes:

I have multiple users who are no longer showing in the user list. One of the users I created an internal directory user to test, which associated that content to that user as the creator. I then changed the user name, and the LDAP user showed up in the list again, but was quickly disabled by Confluence. I then updated the Content table so that the LDAP user was the creator on those pages, and the user disappeared again.

I have tried re-indexing, which will list the users for a few minutes, but then they disappear. I have a feeling they are getting disabled in the DB for some reason. Either the content on the pages they are editing, or maybe a change from upper to lower case in LDAP on the user name, or ???


Answers:
author: Larry Tonjes
body: This is resolved. We just went over 1000 users and had to check the pagination box, and set it to 1000. This resolved the issue. This is a silly resolution as that should not be a setting in the LDAP config. It should just work, but it is at least resolved.


Tags: bitbucket

confluence-server

server
Where does Synchrony run on Windows Server? The service stops every time my password expires.
Asked by WESLEY SHEPPARD:

We have Confluence installed on a Windows server as a service. The service was initially installed with an account that has a password expiration. We have since applied a service account to the confluence service so that the service does not stop when my password expires. We have noticed that the Synchrony service stops every time my password expires. We need to apply the service account to the Syncrhony service, but we cannot find the service under the Windows Services.


Answers:
author: g
body: Hi Wesley,

Once you start Confluence, synchrony service process will be automatically spawned by Confluence process.

At the moment, only DC Linux version can configure the separate Synchrony service process as per [CONFSERVER-51846](https://jira.atlassian.com/browse/CONFSERVER-51846).

I would recommend, that you create a local user that will never expire.

Cheers!


Tags: confluence-server

server

synchrony
New Free Plugin - Header Menus
Asked by Scott Selberg:

Hi All, Just wanted to let you know that we've pushed our "Header Menus" plugin into the Atlassian Marketplace. We wrote this plugin to create a popup menu in the Confluence header with links to our support spaces (JIRA Support Desk, key application support spaces, training spaces etc.) The plugin allows an admin to create up to five links or pulldowns in the navbar. It doens't muck with the data on the pages so if you decide to toss it later the only expected effect is the menu disappears.

[https://marketplace.atlassian.com/apps/1219465/header-menus?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1219465/header-menus?hosting=server&tab=overview)

-Scott

P.S. Free, Open Source Software.


Answers:
author: Davin Studer
body: I have to say [@Scott Selberg](/t5/user/viewprofilepage/user-id/853450) that you're Marketplace plugins rock! I've used them in our environment. I like that you have one for multi-excerpts and one for tabs as well. I use those all the time.


Tags: confluence-server

server
Is there a way to insert Holidays dates to the Calendars ?
Asked by ortal ohayon:

Hi,

Is there an add-on or any way you can suggest to add the holidays dates to the Calendars?

If this should be by adding Google Calendars, can you please assist and send me the URL of the American and Jewish Holidays and guide how should I implement it in Confluence ?

That is very essential to us to manage the Release Calendars.

Many Thanks,

Ortal


Answers:
author: Shannon S
body: Hi Ortal,

Obtain the URL from Google, and you can subscribe within Team Calendars.

Have a look here:

* [Create, Add, and Edit Calendars](https://confluence.atlassian.com/teamcal/create-add-and-edit-calendars-654213559.html)

> Add other calendars {#toc-hId-1822882242}
> -----------------------------------------
>
> To add other calendars from your Confluence instance, from an ICS file, or from Google calendars, choose the down arrow to the right of **Add Calendar**, then pick any of the following:
>
> * **Add Existing Calendar** -- to subscribe to another calendar in your Confluence instance.
> * **Import Calendar** -- to import a .ics file.
> * **Subscribe by URL** -- to subscribe to a Google Calendar using its URL. See [Subscribe to Google Calendars from Confluence](https://confluence.atlassian.com/teamcal/subscribe-to-google-calendars-from-confluence-240913761.html) for more information.
>
> ![](https://confluence.atlassian.com/teamcal/files/654213559/949249196/1/1524196128341/AddCalendarmenu.png)

Let me know if you have any trouble.

Regards,

Shannon

comments: author: ortal ohayon
body: Done thanks!


author: Shannon S
body: You're welcome, Ortal!

Happy to help.

Regards,

Shannon


author: Zack Howard
body: Hello, I know this is an old issue but is there any way to add a Holiday calendar (via ICS file) to an existing calendar? I have multiple dev teams using individual calendars and they are starting to ask about getting holidays automatically added on.
Atlassian icons not working
Asked by Andrew Striletskyi:

I've upgraded confluence from 5.7 to 6.11 . An now we are not facing some icons that uses Atlassian icons font. How to fix the following issue?  

![1.png](/t5/image/serverpage/image-id/30054i79AC8C22CA3E23E9/image-size/large?v=v2&px=999 "1.png")  

But when I turn off this font-family in Confluence , we can see that all is working. How to fix the following issue?


Answers:
author: Andrew Striletskyi
body: Fixed by adding the following into Global Stylesheet :

<br />

**.aui-icon::before { font-family: "Adgs Icons" !important; }**

comments: author: Shannon S
body: Thank you for letting me know the workarounds from the bug ticket fixed the problem! Please feel free to comment on the bug with your feedback.  

Take care, and kind regards,

Shannon


author: Shannon S
body: Andrew,

Can you let me know which operating system you're using and which browser you use to view your Confluence site?

Thank you!

Regards,

Shannon

comments: author: Andrew Striletskyi
body: Windows 10 and Google Chrome


author: Andrew Striletskyi
body: And also Firefox and IE


author: Shannon S
body: Andrew,

Thank you for confirming.

I know that [Windows 10 has a feature that blocks untrusted fonts](https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font) which could be what is happening here.

Even though you're experiencing the issue in all browsers, I would have a look at the workarounds below:

* [CONFSERVER-45702](https://jira.atlassian.com/browse/CONFSERVER-45702)

Can you please give them a try and see if one of them works for you? The 2nd might be the easiest, with the 3rd and then 1st workarounds.

Regards,

Shannon


author: Manon Soubies-Camy
body: Hello [@Shannon S](/t5/user/viewprofilepage/user-id/510046),

I'm facing the same issue on Confluence 6.10.0, it happens when we're browsing on both MacOS and Windows, on Chrome and Firefox:

![confluence-broken-icon.png](https://community.atlassian.com/t5/image/serverpage/image-id/30086iC39C82A5F4887B10/image-size/large?v=v2&px=999 "confluence-broken-icon.png")I tried the 2nd workaround you mentioned and it broke one more icon:

![confluence-after-svg.png](https://community.atlassian.com/t5/image/serverpage/image-id/30087iE00BED6A098E3E1F/image-size/large?v=v2&px=999 "confluence-after-svg.png")So I've disabled the SVG icons pack. I'll try the 1st workaround in the next few days.

Thanks,

- Manon


author: Shannon S
body: Manon,

Thank you for letting me know! If it's happening on macOS then I think it might not be the same issue. This issue was particular to Windows 10 blocking the fonts.

At any rate, let me know the results of your final test and if it doesn't work, we can proceed further.

Regards,  
Shannon


author: Andrew Striletskyi
body: Hi [@Shannon Spaniol](https://community.atlassian.com/t5/user/viewprofilepage/user-id/510046),   

I've tried 2 workground and as I can see I've fixed only 1 icon : I still can't see "Help" icon)


Tags: confluence-server
Any templates for excel based report requirements?
Asked by Dev Kandhola:

Hi - I am gathering requirements and creating mockups for a series of new reports which will be presented in excel. Are there any templates in Confluence I could use to documents requirements for these reports?

Thanks


Answers:
author: Sattesh M
body: Hello [@Dev Kandhola](/t5/user/viewprofilepage/user-id/1840815),  

I'm not sure if you want to have the Confluence page template that has a full Excel sheet in there, or if you would just like to use the Confluence page as a requirements page for the Excel page later.  

If it's the later, and you would like to create a Confluence page to gather requirements, then there's the Product requirements template

* [Product requirements template](https://confluence.atlassian.com/confcloud/product-requirements-blueprint-937893675.html)

If you would like the whole Excel in the Confluence page, then you can look into the add-on below for Confluence Cloud.

* [Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/1212486/spreadsheets-for-confluence?hosting=cloud&tab=overview)

Hope that helps, and let me know if you have any questions.  

Cheers,  
Sattesh

comments: author: Dev Kandhola
body: Thank you


Tags: cloud

confluence-cloud

ms-excel

report

requirement
group-name with german umlaut is not found to grant space permissions
Asked by Matthias von Appen:

if I try to grant space permissions to a group called "Lad?r" the system displays the following error-message:

<br />

Gruppe Lad??er nicht gefunden. Lassen Sie sich die Existenz der Gruppe von einem Confluence-Administrator best?tigen.

The group was added to spaces numerous times before without any problems.

Who can help?


Answers:
author: Shannon S
body: Hi Matthias,

I've just tested this on my Confluence Cloud instance by creating a group with an umlaut in the name, and then adding it via the Space Tools Permissions menu.

I wasn't able to replicate the issue.

Can you tell me, if you create a test group that contains an umlaut do you have the same issue with it, or is it this specific group name?

Regards,  
Shannon

comments: author: Matthias von Appen
body: Problem is not there anymore. Seems it was a temporary thing...


author: Shannon S
body: Matthias,

Thank you for confirming that! Glad all is well at this time.

Take care and kind regards,

Shannon


Tags: cloud

confluence-cloud

permission