youngmon/atlassian-qna huggingface dataset:
Notifications are sent for inaccessible posts (in SPAM Quarantine)
Asked by Maarten Cautreels:

Today I've pulled a message out of the SPAM Quarantine: <https://community.atlassian.com/t5/JIRA-questions/Inserting-value-with-script-runner-in-idalko-table-grid/qaq-p/628915#U629061> (Yay for me!)

Since I know the people from iDalko (a plugin vendor mentioned in the question), I thought I'd email them the link to make sure they can answer the question.

They told me they received a notification around the time the question was originally posted but couldn't open the link. Probably because the question was in the SPAM quarantine.

They did not receive any notification when the question was marked *NOT SPAM* . I think the email notifications for questions that get marked as spam automatically should only be sent when the post is marked as *NOT SPAM*.

Best,

Maarten


Answers:
author: Monique vdB
body: Good suggestion -- we are working to improve messaging and spam management in general, for example:

* Give the user a message when their post has been sucked into the spam queue
* Allow moderators to delete duplicate messages right from the spam queue (for those cases where users try reposting several times)
* Allow moderators to "clear" the spam queue (hide posts that we have already reviewed)
* Make sure users are not getting a "spam" error when the issue is HTML markup.

I will add this to our list and open to other suggestions from the user or mod perspectives.


Tags: feedback

improvement
Any answer I try to post is always deemed inappropriate
Asked by Jos? Mara??n [Awnaba Software S.L.]:

Hi,

I am trying to answer [this question](https://community.atlassian.com/t5/Atlassian-Marketplace-questions/Error-with-Project-Configurator-Import/qaq-p/616072) and any text I write is always rejected with the error message:

"Your reply was not accepted. Please check for inappropriate language or spam."

I have tried text with and without URLs (which I would certainly want to include as a very useful reference in the answer.)

Cheers


Answers:
author: Tyler T
body: [@Jos? Mara??n \[Awnaba Software S.L.\]](/t5/user/viewprofilepage/user-id/853338), we've determined that the link you pasted had a class attribute inside it and was flagged as invalid HTML. For example:

```
<a href="https://awnaba.atlassian.net/browse/PCP-678" class="external-link">PCP-678</a>
```

This is obviously not ideal and we are making changes to the editor and our spam controls so this doesn't happen again. In the meantime, please try and post your answer again and add the link manually. I've tested this and the post goes through. Look out for these fixes in the next [release notes](https://community.atlassian.com/t5/tag/community-release-notes/tg-p).

You had mentioned that an answer without the URL had not gone through. I have not been able to reproduce this error.. if that is still an issue can you update the JIRA ticket with the text (that did not include a URL) that was rejected?

Thanks again for reporting the bug on our [JIRA project](https://jira.atlassian.com/browse/COMMUNITY-59) and helping improve the Community!

comments: author: Jos? Mara??n [Awnaba Software S.L.]
body: Thanks Tyler!

I have managed to post my answer. However, I think something else must have changed because the answer without any link failed too (I do not remember the exact text).

Also I tried to reply here to your answer where you asked me to add the text as a comment to the JIRA ticket. The text was "Done" and it was rejected with the same message.


author: Tyler T
body: Glad the answer worked but sorry to hear that you had an issue posting the text "Done".. that's no good. We'll continue to investigate!


author: Kris Stewart
body: Testing to see if this content gets submitted or rejected:

"This is the same problem as described in Project Configurator issue tracker. See it for a quite complete discussion, including how to fix it."


author: Tyler T
body: [@Jos? Mara??n \[Awnaba Software S.L.\]](/t5/user/viewprofilepage/user-id/853338), can you please post the exact text you were trying to add to the post as a comment on this open ticket? <https://jira.atlassian.com/browse/COMMUNITY-59>

That will help us identify what is getting flagged as spam. Thank you for reporting!


author: Monique vdB
body: [@Jos? Mara??n \[Awnaba Software S.L.\]](/t5/user/viewprofilepage/user-id/853338) thanks for letting us know -- we have been looking into this but all reports help!


Tags: feedback
Question flagged as spam
Asked by Alice:

I posted [this question,](https://community.atlassian.com/t5/Confluence-questions/Embedding-a-clickable-county-map-in-Confluence-page/qaq-p/613210) and for some reason my question got marked as spam. I'm not sure if that's because I included external links, or because I edited my post (I don't think it was marked as spam until I edited it).

Any help in un-spammifying it would be greatly appreciated!


Answers:
author: Nic Brough -Adaptavist-
body: A lot of my stuff gets blocked with a "unsuitable language or spam" message before I post it. I don't know the rules, but embedding html is definitely one of the big triggers, and chunks of code or logs not far behind.

I've just un-spammed your question.

comments: author: Alice
body: Thank you!


Tags: feedback-forum

spam
How to automatically add support@eazybi.com as watcher for tickets about eazyBI?
Asked by eazyBI Support:

Hi,

Could you please share some tips or documentation page where it is described how to set support@eazybi.com as default watcher for all tickets created in community.atlassian.com as we don't receive emails when customers create new tickets?

Kind regards,

eazyBI support


Answers:
author: Nic Brough -Adaptavist-
body: As Thomas says, it's in progress. Ways to better watch and support our add-ons in the Community is very high on the list of improvements.


author: Thomas Schlegel
body: Hi,

at the moment, it is not possible to subscribe to a search term. You can only watch a channel.

But Atlassian is working on the ability to subscribe to a search.


Tags: feedback-forum
How to get popular questions and discussions programmatically?
Asked by Rp Subs:

Is there a way to get popular questions and discussions programmatically (REST API or RSS feed) and for different time frames (weekly, monthly)?


Answers:
author: Tyler T
body: **You can use queries from site search to generate RSS feeds**

You could do something like this:

[https://community.atlassian.com/tnckb94959/rss/search?q=jira\&advanced=false\&rangeTime=1w\&sort_by=-topicViews\&allow_punctuation=false](https://community.atlassian.com/tnckb94959/rss/search?q=jira&advanced=false&rangeTime=1w&sort_by=-topicViews&allow_punctuation=false)

*Query*: jira

*Sorts*: Active in last week, sorted by most views

Here's another version:

[https://community.atlassian.com/tnckb94959/rss/search?q=jira\&advanced=false\&openresponse=true\&include_qanda=true\&rangeTime=1M\&allow_punctuation=false](https://community.atlassian.com/tnckb94959/rss/search?q=jira&advanced=false&openresponse=true&include_qanda=true&rangeTime=1M&allow_punctuation=false)

*Query*: jira

*Sorts/Filters*: Unanswered (no replies), Q\&A only, active in last month

Hope this helps! Our plan is to expose these RSS URLs on the search page UI in our next release.

comments: author: Rp Subs
body: Thanks Tyler! This is very nice and could be useful.

Seems sort_by doesn't work for RSS feeds as sorting by topicViews and topicPostDate give me exactly the same results. :( Also RSS feeds include both questions and answers. I'd prefer questions only.

Web view does take into account sorting option but there're a couple of issues with that too: 1) last active option is not very useful as it still shows questions from years ago, 2) searching for query is close to but not the same as list of questions for product (like JIRA for example).


author: Tyler T
body: [@Rp Subs](/t5/user/viewprofilepage/user-id/162469), try adding this to the end of your feed to restrict it to topics/questions only

```
&depth=0
```


author: Monique vdB
body: I don't think there's currently a way to get a feed based on popularity, just the general feed [@Steffen Opel _Utoolity_](/t5/user/viewprofilepage/user-id/781567) mentioned above. It would be useful though!

comments: author: Rp Subs
body: It looks like Lithium has REST API but I'm not able to figure out how to access it (or this is switched off on your side).


author: Tyler T
body: [@Rp Subs](/t5/user/viewprofilepage/user-id/162469), here's an article about the API: <https://community.atlassian.com/t5/Feedback-Forum-articles/Use-the-Community-API-to-query-tags/ba-p/618155>

Please leave a comment there if you have any questions


author: Steffen Opel _Utoolity_
body: There are RSS feeds for categories, for example this [Feedback Forum](https://community.atlassian.com/t5/Feedback-Forum/ct-p/feedback-forum):

* click the 'Watch' button in the right side bar
* choose the 'RSS' tab
* copy the URLs for the feeds you are interested in

I'm not aware of a way to filter/rank those by week or month right now.

comments: author: Rp Subs
body: Thanks, Steffen! These feeds are too noisy for me. :) I was looking for popular questions only.


Tags: feedback
How would associates know that a Question have been asked related to a certain domain
Asked by pratim singha:

Consider a Question has been asked related to a programming language. The Question has been tagged with the programming language (for example, Java).  
How would the Java experts know or will be notified that a Question have been asked related to Java.

- When a Question is tagged/labeled, like a Java related Question is tagged with the tag Java, will an email be fired to all the experts related to Java? Or the Associates need to constantly review the Question forum?

- Can we assign associates to a tag (like Java developers will be assigned to Java tag, Python Developers will be assigned to Python tag); so that when any question is asked and is tagged, an email will be fired to all the associates related to the tag.


Answers:
author: AnnWorley
body: Yes, your experts may watch topics and administrators may add watchers to topics and the watchers will be notified as you describe. Please see [Watch Topics](https://confluence.atlassian.com/questions/topics-407724479.html#Topics-Watchtopics).


Tags: announcement

confluence

feedback-forum

questions-for-confluence
Question flagged as spam?
Asked by Marcus Scholle:

A bit weird that this question gets marked as spam:

<https://community.atlassian.com/t5/JIRA-questions/Scriptrunner-quot-Unable-to-resolve-class-quot-despite/qaq-p/598803>

I don't think it was marked as such in the beginning but must have changed after I edited some stuff.

Would be good if someone could look into it.

Thanks, Marcus


Answers:
author: Aidan Derossett [Adaptavist]
body: It looks like Daniel is helping you out over on: <https://community.atlassian.com/t5/JIRA-questions/Scriptrunner-quot-Unable-to-resolve-class-quot-despite/qaq-p/598803>

It's odd that your question was marked as spam, but hopfully we can get you a proper answer regardless! :)

comments: author: pb
body: We are occasionally seeing issues where groovy code is included in a post - for some reason the platform thinks they're spam and tags them as such. I've got a ticket open to see about making a change.


Tags: feedback-forum

spam
I need documentation on spanish
Asked by Genaro Lapoyeu:

My team only speack spanish


Answers:
author: Soumyadeep Mandal
body: Hi [@Genaro Lapoyeu](/t5/user/viewprofilepage/user-id/1134544) ,

You can use chrome browser and install the google translate extension in it and you will able to read the documentation in spanish!


Tags: feedback-forum

language-es
Can we integrate the community module for our own customers?
Asked by Markus Raab:

Hi,

I like the idea of having a community, thus we think about building a community ourselves. Is the Atlassian Community a product / add-on / etc. that can be purchased as well?

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: It's based on <https://www.lithium.com/>

comments: author: Markus Raab
body: Thanks a lot Nic. I had no idea it is an external solution. Good to know.


Tags: feedback
Is Atlassian Community built on an Atlassian product and available for private use?
Asked by Denis Hoctor:

Is Atlassian Community built on an Atlassian product and available for private use?

Atlassian Developer Community appears to be built from the same base with minor implementation or configuration differences.

I ask because I'm evaluating products for engaging my own products user base.


Answers:
author: Stephen Deutsch
body: Taking a look at the HTML source of the Atlassian Community, it appears higly likely that the Atlassian Community is now based on the lithium platform: <https://www.lithium.com/products/online-communities/>


author: Nic Brough -Adaptavist-
body: The Developer community is currently built on Discourse, whereas I can confirm that Stephen is right about this being built on Lithium


Tags: announcement

community

feedback-forum
Strange Javascript prompt on pageload
Asked by Daniel Eads {unmonitored account}:

Not sure what this is all about.

![upload](/t5/image/serverpage/image-id/1320iBD028DFD2E2A1D08/image-size/large?v=v2&px=999 "upload")


Answers:
author: Peter Van de Voorde
body: It seems to have been caused by a SPAM post.  

It's gone now.

comments: author: Maarten Cautreels
body: Similar to the posts we had during the Community Feedback workshop at AtlasCamp


author: Daniel Eads {unmonitored account}
body: Do we know the mechanics behind this and is it possible for the spam filter to reject these sooner? For instance, I was unable to post just a picture as a response in a previous discussion because it was being flagged as spam.


author: Maarten Cautreels (Belgium)
body: I've seen the same posts being marked as spam automatically shortly after I marked the first two as spam during the Community Feedback workshop, so I have a feeling the system learns from patterns but I'm not sure. Maybe Monique or one of the devs can write an article about it?


Tags: feedback
[Fixed] Bug:Tag display issues
Asked by Sam Hall:

Tags displayed on questions seem to be randomising on page load.

Here's an example of refreshing an existing question in the feedback forum, showing a different tag each time it loads:

![tag-issues.gif](/t5/image/serverpage/image-id/942i936FEDE7B960794C/image-size/large?v=v2&px=999 "tag-issues.gif")

Anyone else seeing the same issue?


Answers:
author: Monique vdB
body: FYI this issue has been resolved and we are investigating the causes. Thanks for the reports, and let me know if you are still seeing this.

comments: author: Sam Hall
body: Thanks Monique. Looks back to normal again now.


author: Monique vdB
body: This was an old bug we squashed in beta. Will report that it has reappeared and must be re-squashed. Thank you!


author: Nic Brough -Adaptavist-
body: Yes.

Also happens when you try to add a tag - you enter "JIRA" and it's pot-luck which "badged" tag you get.

comments: author: MattS
body: Oh dear!


Tags: community

feedback
Does anyone know how to get back to the old look and feel for the forum?
Asked by Robert G. Nadon:

Does anyone know how (or if possible) to get back to the old look and feel for this forum?

Atlassian's old forum was one of the best, I could find what I wanted and everything was completely intuitive. It took me a while to simply ask a question on this new look :-(


Answers:
author: Jack Brickey
body: I'm not sure what time period that "old" refers to but I am guessing you are referring to the previous Atlassian Answers.that was on a completely different platform so there is no going back to that.


Tags: announcement

feedback

feedback-forum
What is the right timeframe for "accept solution" reminder emails?
Asked by Monique vdB:

How soon do you think users should get a reminder email to revisit their question, review the answers, and mark accepted solutions? Two days? Seven days? Other?

Would love your thoughts!


Answers:
author: Nic Brough -Adaptavist-
body: I'd tend towards a week, as people do things like have a couple of days off here and there. Over a weekend is long enough though.

That's assuming I got any emails from the site at all though...


author: Monique vdB
body: Well I never got one for this, so... maybe these are not working at all yet.


author: Monica Lao
body: I'm thinking 2 days may be a reasonable time frame. It'll give others an opportunity to respond and a reminder sent if an acceptable solution isn't marked.


Tags: feedback
Not possible to unsubscribe
Asked by francis:

When clicking on the unsubscribe link in the notification mail

![2017-04-16_15-08-22.png](/t5/image/serverpage/image-id/410i60F4B0333AFF48C7/image-dimensions/357x149?v=v2 "2017-04-16_15-08-22.png")

I get following page

![2017-04-16_15-09-25.png](/t5/image/serverpage/image-id/411i37ABC0D650850DA8/image-dimensions/466x192?v=v2 "2017-04-16_15-09-25.png")

*This error can occur if the original link to unsubscribe has been altered. Please try the original link again.*

Is obviously not the case ...


Answers:
author: Monique vdB
body: [@francis](/t5/user/viewprofilepage/user-id/781580) has this been resolved now that we've improved our email subscription features? I wanted to double check.


author: Monique vdB
body: I have reported this issue.

What type of email are you trying to unsubscribe from? Is this still happening if you try to unsubscribe?

comments: author: francis
body: These are the standard notification mails which contain an unsubscribe link. Check screenshot in the description

Tried it multiple times

Francis


Tags: announcement

community

feedback
Community Site on status.atlassian.com
Asked by Rachel Wright:

Can the community.atlassian.com be added to the application list at: <http://status.atlassian.com>?

Thanks for considering and Happy Easter!


Answers:
author: berglassian
body: It's been added, thank you for the suggestion!


author: Maarten Cautreels
body: Great idea. Happy Easter to you too!


Tags: feedback
How can we raise bugs on the new community site
Asked by francis:

if this question has been answered somewhere can you provide the link ?

Very very occasionally I'm bumping into small issues (such as not able to unsubscribe from emails). I'm looking for a way to raise bugs. What is the correct way ?


Answers:
author: Tyler T
body: [@Francis Martens (iDalko)](#), post them here: <https://jira.atlassian.com/projects/COMMUNITY/summary>

comments: author: Tyler T
body: **April 2018 Update**

Track bugs and feature requests in our [Jira Project](https://jira.atlassian.com/projects/COMMUNITY/issues/COMMUNITY-71?filter=allopenissues)

The best place to **report bugs** and **request features** is to [start a discussion](https://community.atlassian.com/t5/forums/postpage/choose-node/true/interaction-style/forum?add-tags=feedback-forum) in the Feedback collection

Atlassian will then post the bug or feature request in the Jira project


author: JamieA
body: Hi Monique,

It's great that you get all the feedback here but the advantage of using a bug tracker is everyone can easily see what's been reported, and subscribe to notifications etc. I've heard bugzilla is pretty good.

comments: author: francis
body: LOL


author: Monique vdB
body: Well, I'm pretty new to Atlassian so I'll definitely ask the team about using Bugzilla. I'm sure they'll admire my knowledge and initiative and this will go over great!!!

;)


author: MattS
body: Yeah, there have been a few attempts at building a better Bugzilla over the years, but I haven't heard of any really good ones. Jamie - do you know any?


author: Monique vdB
body: Yes, I get everything from the Feedback Forum emailed to me so I will always see posts here!

I don't think I've heard issues with unsubscribe before, can you give me some more details?

comments: author: Sam Hall
body: @Monique, apologies if you saw already, but Francis gave some more details here: [https://community.atlassian.com/t5/Feedback-Forum-questions/Not-possible-to-unsubscribe/qaq-p/577736](/t5/Feedback-Forum-questions/Not-possible-to-unsubscribe/qaq-p/577736)


author: Maarten Cautreels
body: Hi Francis,

Posting a question in the Feedback Forum is perfect. They'll pick it up and add it to their list of bugs and improvements which you can find [here](/t5/Feedback-Forum-articles/Atlassian-Community-known-issues-and-changes/ba-p/458302).

Best,

Maarten


Tags: feedback
What does "ANSWERS CLOSED" mean?
Asked by JamieA:

For example on this question: [https://community.atlassian.com/t5/JIRA-questions/Groovy-Script-validator-for-user-and-a-field/qaq-p/461960](/t5/JIRA-questions/Groovy-Script-validator-for-user-and-a-field/qaq-p/461960)

Why is "answers closed", what does it mean, and if they are closed why is the Answer button still there, yet does nothing when clicked?

Note that the Answers Closed lozenge is no longer there.

This must have been during some server side outage... nor could I post this question, it gave me the following error (after typing it all):

![Screen Shot 2017-04-14 at 12.54.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/392i9786B1AD2A368F3F/image-size/large?v=v2&px=999 "Screen Shot 2017-04-14 at 12.54.10.png")

When I encounter bugs reporting bugs it makes me think the system is not ready. Likewise I can't even remove the above W without deleting the image.

I would seriously consider cutting your losses on Lithium and using the same system as CDAC.


Answers:
author: AnnWorley
body: Thanks for the heads up and for sharing your experience above. I agree, that sounds really frustrating and not ok. I am trying to understand it better.

<br />

When I click on: [https://community.atlassian.com/t5/JIRA-questions/Groovy-Script-validator-for-user-and-a-field/qaq-p...](/t5/JIRA-questions/Groovy-Script-validator-for-user-and-a-field/qaq-p/461960)now, I am not seeing that the answer is closed. When I look at the message history in administration, there is no history of it ever being closed. You are right - this smells like a bug with the platform. We will escalate this. Hopefully, it isn't reproducable or frequent. I'd like to know, if you can remember, what time of day (timezone) this happened to you? Maybe it does coincide with some maintenance, since your permission settings were a muck at the same time (no access error).

<br />

Please let me know more about the W you are referring to, "I can't remove the W above"? I am not seeing it now.

Thank you for helping us out!

comments: author: JamieA
body: No, I do not remember the time, think it might have been at the weekend. Actually looking at the conversation trail of the person hassling me on linkedin to answer, it says 0550 on Apr 14th, I guess that's EST.

\> Hopefully, it isn't reproducable or frequent

Well, hopefully it is reproducible, then it can be fixed.

\> Please let me know more about the W you are referring to, "I can't remove the W above"? I am not seeing it now

The W was in the editor. Like I say I could not remove it. When I posted it was gone. Minor issue, but just one more little thing that makes CAC not a particularly enjoyable place to hang.


Tags: community

feedback
How do I @mention a user in a question/comment?
Asked by Nick Muldoon:

I can't seem to @mention users. This was a feature I used, as a Marketplace Vendor, extensively on Answers. Doesn't look possible now, why?


Answers:
author: Monique vdB
body: We don't have this functionality yet. Changes from Answers are outlined in the known issues article here and may be helpful: <https://community.atlassian.com/t5/Feedback-Forum-articles/Atlassian-Community-known-issues-and-changes/ba-p/458302>


Tags: feedback