youngmon/atlassian-qna huggingface dataset:
How to export/download junit xml from bamboo?
Asked by Vinayak Bhat:

We are trying to download the junit output xml after a build so that we can anlalyze further with spreadsheet.


Answers:
author: Foong
body: Configured Bamboo to store it as [artifact](https://confluence.atlassian.com/bamboo/configuring-a-job-s-build-artifacts-289277071.html) so that it can be downloaded at the Artifacts tab
How to trigger bamboo from github (with webhook in 2018)
Asked by pscheit:

As Github states that [services are beeing deprecated](https://developer.github.com/changes/2018-04-25-github-services-deprecation/) how would one trigger the build from the webhook?

Using Bamboo-Server


Answers:
author: Foong
body: You can use Webhook like this [Bitbucket Cloud documentation](https://confluence.atlassian.com/bamboo/triggering-a-bamboo-build-from-bitbucket-cloud-using-webhooks-873949130.html)

comments: author: Adam Sir
body: [@Foong](/t5/user/viewprofilepage/user-id/502088) what about for BitBucket Server?


Tags: github
How can I have advice to automate the processes of my jira management and my boards?
Asked by Jessica Suarez:

I need to automate the assignment of tickets that arrive to my support board in jira (I am customer support)  
Also set alarms for when a ticket was answered, when the management time expired.

Currently, they send me tickets via email, a ticket is generated on my dashboard, I manually give a first response to the interested party, then depending on the task, I escalate it to the corresponding area, when they relate the response in jira I share it with the return applicant.

I need to know if there is a way to automate the process much more, to know if I need a support person or, on the contrary, optimize the tool and the options that JIRA offers me.

If there is the possibility of having a space with a person from your team, I would greatly appreciate it.

I remain very attentive, happy day.


Answers:
author: John Funk
body: Hi Jessica,

You can set SLAs for the timing of your assignments, and also have an automation rule for setting the assignee of the ticket.

So, let's take one thing at a time. What is most important first that you would like to solve?


author: Vijay Dadi
body: Dear [@Jessica Suarez](/t5/user/viewprofilepage/user-id/5421203) ,

You can have an automation to dynamically update Assignment Group/Assignee on your issues depending on your criteria. One such example I am attaching below. Hope this helps!

![assignment rules.png](https://community.atlassian.com/t5/image/serverpage/image-id/319474iA360623E2FC4DB88/image-size/large?v=v2&px=999 "assignment rules.png")Regards,

Vijay


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I build a company managed project?
Asked by LRobinson:

I've been advised this is a better route to go rather than team managed, but can't figure out how to do it.


Answers:
author: YY Brother
body: Hi [@LRobinson](/t5/user/viewprofilepage/user-id/5178919)

Welcome to our Community.

When you create a new jira project, you could choose the company managed project like:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319301i53C3DAA3361330AE/image-size/large?v=v2&px=999 "image.png")

Please note: you may need a Jira product admin permssion to creat projects.

Hope it helps you and thanks,

YY?


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud

jira-work-management
How does HALP streamline communication between Slack and Jira
Asked by Alper Saglam _actioner_:

I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.


Answers:
author: Aaron Geister
body: Good day [@Alper Saglam _actioner_](/t5/user/viewprofilepage/user-id/5340249)   

Halp is now Atlassian Assist and is part of JSM. So it allows you to authenticate slack and JSM together to create a channel for reporting issue and a channel for agents.   
It also allows you to bind request type(s) to the channel so people can report request directly into slack and push that data into the queues.   

I believe all of this is done through the Atlassian API and slack API.


Tags: cloud

jira-service-management

jira-service-management-cloud
C?mo puedo exportar campos que no estan vinculados a un campo de Jira en formularios
Asked by Maria Fernanda Torres Perez:

Hola! Les comparto mi problema; al querer exportar datos de incidentes en Jira Service Management

1. He creado un formulario con campos que no est?n vinculados a jira para que los usuarios reporten incidencias.
2. Al realizar una consulta en filtros no encuentro los campos de los formularios

?Existe alguna forma de exportarlos o tengo que crearlos como campos personalizados en jira?


Answers:
author: John Funk
body: Hola Mar?a - ?Bienvenido a la comunidad Atlassian!

?Por qu? quieres exportar la informaci?n? ?Has intentado crear un filtro que muestre lo que quieres?

comments: author: Maria Fernanda Torres Perez
body: Hola.

He intentado crear un filtro pero solos los campos que agregue al formulario no aparecen en los filtros.

Cabe mencionar que los campos del formulario no est?n vinculados a un campo de jira

?Debo crear el campo personzalido para vincular si lo quiero ver en filtros?

![campos jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/319293i426BBBCBE3DB9684/image-dimensions/250x247?v=v2 "campos jira.png")

Anexo una imagen que explica qu? campos son los que no se visualizan en filtros.

![PreProd Roadmap.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319291iB2759FEF9AE3BE67/image-size/large?v=v2&px=999 "PreProd Roadmap.jpg")

La raz?n de exportar es para an?lizar datos y crear el filtro para hacer un panel.


author: John Funk
body: S?, si desea utilizar los campos en un filtro o informar sobre ellos, lo mejor ser?a crear los campos personalizados y vincularlos en el formulario.


author: Maria Fernanda Torres Perez
body: GRACIAS!!


author: John Funk
body: De nada.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I get account information for portal only users
Asked by Todd Winton:

We have been asked to find when a portal only user was created but I am not seeing where I can get that information. How can I get this?


Answers:
author: YY Brother
body: Hi [@Todd Winton](/t5/user/viewprofilepage/user-id/698273)

Welcome to our Community.

It seens you're looking for the entry of JSM portal-only customers:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319281i702729472D1B759B/image-size/large?v=v2&px=999 "image.png")

Please note: you may need site admin permission to see it.

Hope it helps \& Thanks,

YY?

comments: author: Todd Winton
body: I have looked there, It just shows last active. The export only shows last active as well


Tags: cloud

jira-service-management

jira-service-management-cloud
Limit the characters shown in each comment
Asked by mcgong:

Is there a way to set the limit of characters shown in each comment of a ticket? And if you want to continue reading, it will display a "read more" button.

Similar to Quora and other forums.

We get responses from our associates that contain long email strings, which makes the ticket length feel like reading a novel.


Answers:
author: Joseph Chung Yin
body: [@mcgong](/t5/user/viewprofilepage/user-id/1736770) -

It is my understanding it is not possible. You can reach out to Atlassian Support (<https://support.atlassian.com>) to see if there is any ask on their end already for this feature.

Sorry.

Best, Joseph


author: Kate Pawlak _Appsvio_
body: Unfortunately, there is no such feature ? You can create a feature request here: <https://jira.atlassian.com/issues/?filter=98705>


Tags: cloud

jira-service-management

jira-service-management-cloud
Two stage approval for Change Request, prevent same group being added to the second stage.
Asked by Nick Shehan _Emergency Admin_:

In our workflow we have peer approval for a change request ahead of it going to CAB.

At the peer level we select a relevant group related to the assignee. Once this has been approved the next stage is to go to CAB for approval but this is automatically being populated with the same group that was used for the first approval.

How can I prevent that? I've tried using services to select the approval group, this works but also keeps the first approval group from the peer stage.

Thanks

Nick.


Answers:
author: Pablo Vergara
body: Hi Nick ([@Nick Shehan _Emergency Admin_](/t5/user/viewprofilepage/user-id/5478987)

I've been looking for an option you can try and come out with the following strategy:

* Use an Automation for Jira rule to set the "Approver groups" field
  * The idea here would be to set the "Approver groups" field each time:
    * Issue transitioned from X to Y (approval 1 stage)
      * Set the "Approver groups" field to a specific value
    * Issue transition from Y to Z (approval 2 stage)
      * Set the "Approver groups" field to another value
* Hide the "Approver groups" field from the creation and edition screens so it cannot be modified.

I haven't tried it, but I'm confident it should work.

Give it a try, and let me know how it goes ;)

*- Pablo / SSE - ServiceRocket*

![Screenshot 2024-04-18 100642.png](https://community.atlassian.com/t5/image/serverpage/image-id/319246i5425AFB236DC6819/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 100642.png")

comments: author: Nick Shehan _Emergency Admin_
body: Hi Pablo,

Thank you, that was very helpful. I changed that slightly but otherwise that was exactly what I needed to add the relevant groups.

Cheers,

Nick.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation not behaving as expected - help needed
Asked by Nick Turner:

Hi

I am trying to get an automation that does the following

Run when the following

* Issue is created
* Of a certain request type
* Then "Clone Issue" into same project
* And "link Issue" to trigger issue
* And "add Comment to cloned issue"
* and finally I want the cloned issue (with comments added) to have a new request type associated with it.

Everything is working until the final step where it is not setting the request type, but instead removing it completely. Cannot figure out why this would be the case or how to resolve. Any help appreciated


Answers:
author: Mark Segall
body: Hi [@Nick Turner](/t5/user/viewprofilepage/user-id/1349319) - I'd need to see the rule, but it is likely that you need to perform a branch into the newly created issue. Something like this:

* TRIGGER: Issue Created
* CONDITION: Request Type = Your Request Type
* ACTION: Clone Issue
  * Issue Link to Trigger
* BRANCH (Recently Created Issue):
  * ACTION: Add Comment
  * ACTION: Edit Issue
    * Request Type = Your Request type

If this is what you have already, please share screenshots of your rule and the audit log.

comments: author: Nick Turner
body: Thank you Mark

I wasn't using the Branch for recently created issues as the next step. That worked a treat. Thanks very much


author: Walter Buggenhout
body: We'll need more details on your setup, [@Nick Turner](/t5/user/viewprofilepage/user-id/1349319) - but based on what you describe, the most likely reason why the last step fails is that request types are linked to issue types in Jira Service Management. If you are trying to set a request type that is not available for the issue type you have just created, then this will fail.

If that is not the issue, share any error messages you may see in your automation rule's audit log and the way you have now configured the part where you are trying to set the request type (ideally even screenshots of your entire automation rule)

Hope this helps!

comments: author: Nick Turner
body: Thanks Walter, This has been fixed by creating the correct branch action. Thanks for your reply


Tags: cloud

jira-service-management

jira-service-management-cloud
Status Synch Asset Object <-> Jira Issue
Asked by Nicole Br?ckner:

Dear community,

I face the following challenge: We have a "Deal" issuetype for the sales department. As soon as a deal issue was created, a "Deal" Object in Asset is created and the link to organisations work well. (Via Asset Post Function on Create Transition)

We just want to achieve, that the status of the ticket is also displayed in the object for further work on objects in other context. Expected result (Please ignore the select list, this was just a test):

![Screenshot from Deal.png](/t5/image/serverpage/image-id/319176iC81DBD897DDA56DA/image-size/large?v=v2&px=999 "Screenshot from Deal.png")

I think there could be two possibilities:

1. All transitions with an Asset Post Function
2. Automation

As I don't know, how to achieve this via Automation, I started to test it via option 1 (even if this is so much more work...). I selected "Set value to object" filled it out accordingly.

Now I have the problem, that on some transitions that work totally fine and on others it doesn't change the status.

* For option 1: Is there a possibility fo fill the "change value" entry with the ID of the status? ![Asset_Post Function set value to object.png](/t5/image/serverpage/image-id/319175iA5774609ECB0F194/image-size/large?v=v2&px=999 "Asset_Post Function set value to object.png")![Asset_Status IDs available.png](/t5/image/serverpage/image-id/319177iEFDE58C6700EC572/image-dimensions/129x322?v=v2 "Asset_Status IDs available.png")
* For option 2: Any ideas how to do?
  * I found the automation "Update Asset Object"

    ![2024-04-24 08_56_40-Automation - Nexus AG - Jira und 19 weitere Seiten - Gesch?ftlich ? Microsoft? E.png](https://community.atlassian.com/t5/image/serverpage/image-id/320223iC3593BB91726AB24/image-size/large?v=v2&px=999 "2024-04-24 08_56_40-Automation - Nexus AG - Jira und 19 weitere Seiten - Gesch?ftlich ? Microsoft? E.png")

    But this produces the following error:

    #### Update an Asset object {#toc-hId-321863217}

    Unexpected error executing rule:  
    Could not parse input as JSON. Input after smart values applied was: '{ "objectKey": , "Status": {"Won"} } '  
    Anyone who can help? :)

Thanks in advance.

Nicole


Answers:
author: Nicole Br?ckner
body: ... wanted to delete my comment, but this is not availble. please ignore


Tags: assets

data-center

jira-service-management

jira-service-management-data-center
Automation - Assignee become reporter
Asked by Gabriele Radici:

I have an automation set up to create tickets in other projects when certain requirements are met. I want the assignee from the initial ticket to become the reporter in the new tickets. However, I'm unable to achieve this using the visual editor. I discovered the Advanced field option, but I'm not sure how to use it for this purpose.

Can someone assist me with this?


Answers:
author: Tharaka_Hettiarachchi
body: Hi [@Gabriele Radici](/t5/user/viewprofilepage/user-id/5472181) ,

Can you please share the automation rule?

From your explanation;

1. In Assignee Field -\> you can select 'Copy'

![Screenshot 2024-04-18 at 16.22.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/319164iA5D71A62E57882D6/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 16.22.24.png")2. and click on 'Copy Assignee from current issue' -\> Then you can change the values according to your requirement

![Screenshot 2024-04-18 at 16.24.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/319166iC94217202D8A4E81/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 16.24.21.png")


author: John Funk
body: Hi Gabriele - Welcome to the Atlassian Community!

Can you share the rule that you have so far and what is not working with it?


author: Zoey Wang
body: Hi [@Gabriele Radici](/t5/user/viewprofilepage/user-id/5472181)

Try the following for your reference. So the new issue created would automatically be reported by the assignee from the initial issue, if my understanding of your query is correct.

![Screenshot at Apr 18 22-54-22.png](https://community.atlassian.com/t5/image/serverpage/image-id/319174i4F715C788F898D4C/image-size/large?v=v2&px=999 "Screenshot at Apr 18 22-54-22.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Opsgenie Service tier api endpoint
Asked by Szymon Wosiak:

Hello,

Is there any way to set/update opsgenie service tier via api? I can find all other parameters including audience, etc but this attribute seems to be not available via any endpoint?

Regards

Sz.


Answers:
author: LGU
body: I'm having the same issue :(


Tags: cloud

jira-service-management

jira-service-management-cloud
possibility to add the field organisation to a dashboard
Asked by Paul MATHELIER:

Hello,

I work on a dashboard and I want to know how much ticket I have for each organisation.

I don't find the field organisation in the list.

Some one know how to do that?

Thanks


Answers:
author: Marlene Kegel - codefortynine
body: Welcome to the community, [@Paul MATHELIER](/t5/user/viewprofilepage/user-id/5478867).

I am Marlene, product manager of [Quick Filters for Jira Dashboards.](https://marketplace.atlassian.com/apps/1220136?utm_source=atlassian&utm_medium=referral&utm_campaign=quickj-new-reach-com-2675100)

With our app you can filter dashboards gadgets per organization with a Quick Controller gadget. Is this what you are looking for?

You can [check out Quick Filters for Jira Dashboards without installation](https://codefortynine-demo.atlassian.net/jira/dashboards/10003?utm_source=atlassian&utm_medium=referral&utm_campaign=quickj-new-reach-com-2675100) on our demo dashboards.

![quick-filters-jira-dashboards_controller_organizations.png](https://community.atlassian.com/t5/image/serverpage/image-id/320578i4BE8ADFB0CB899B6/image-size/large?v=v2&px=999 "quick-filters-jira-dashboards_controller_organizations.png")


author: Danut M _StonikByte_
body: Hi [@Paul MATHELIER](/t5/user/viewprofilepage/user-id/5478867),

What is Organisation in your case? A custom field that you added in Jira settings? How do you set it on issues?

Danut.


Tags: cloud

jira-service-management

jira-service-management-cloud
I have an Atlassian account for BitBucket and can't connect to Jira
Asked by Fran?ois Piette:

I have an Atlassian account for BitBucket and now I received an invite from a company to join the Jira setup. The link I received point to :

**<https://companyname.atlassian.net/servicedesk/customer/portals>**

Wehn I go there, I'm asked to login or signup. I enter my email address and I'm asked for my password. Then I'm correctly logged to atlassian system. But I'm denied access to the company portal.

I contacted the company and they told me they don't know what happend and can't solve the issue..

I guess they should grant an existing Atlassian account to join their portal or I have to request an access somewhere in my account settings. Can you point me to the right direction ?

Thanks!


Answers:
author: Mark Higgins
body: Hi [@Fran?ois Piette](/t5/user/viewprofilepage/user-id/5478845)

It appears that you have not been granted access to the product, by your Org admin person.

![Screenshot 2024-04-22 113429.png](https://community.atlassian.com/t5/image/serverpage/image-id/319710iAF72C11FD15E5940/image-size/large?v=v2&px=999 "Screenshot 2024-04-22 113429.png")

If you have, then you may not be in a group?

Hope this helps?

Cheers

Mark

comments: author: Fran?ois Piette
body: Thank you, it work now. The company added me to the relevant group.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to find custom field in workflow condition "Value Field"
Asked by Javier Peraita:

Hello,

I am trying to set a condition for the custom field "CE". The transition should only happen in case CE \>= 1. We have set this condition in other workflows in the past, but when we try to type CE in the field section it does not show up: there is a limited list of custom fields but CE is not one of them.

Can someone assist with a solution? Thank you!

![CONDITION.png](https://community.atlassian.com/t5/image/serverpage/image-id/319122i5A90D7F3CF6922C6/image-size/large?v=v2&px=999 "CONDITION.png")


Answers:
author: John Funk
body: Hi Javier,

It's probably there but there are a lot of other fields that include those two characters and so they are showing first.

If you scroll down on the list, do you still not see it?

If not, I would suggest you rename the field so it has some more meaning and stands out.

If this is a number field, maybe even call it CE Number or CE # - then you should be able to find it with the search.

comments: author: Javier Peraita
body: Hello [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I have scrolled down the list but it still does not show up. We had already thought of changing the name, but the problem is that this field already affects 20+ conditions in other workflows and 10+ automations, so it is not the ideal solution.

Any other solution in mind?


author: John Funk
body: One option might be to put a period at the end of the time - just long enough to be able to select it for the Condition. Get the workflow updated and then change the name back. I would do that after hours though so that other automations or workflows using it would not be hit during that time. Not sure how dangerous that would really be either. So try that at your own risk.

Another option would be to create another custom field and not put it on any screen. Then copy the CE value to it when it is created/updated. Then use that new field in your Condition.

Neither option is good. I would probably risk the first one though.


Tags: cloud

condition

custom-field

jira-service-management

jira-service-management-cloud

workflow
How do I find work assiged to me?
Asked by Margaret Lokonon Amodhing:

I am a user and seems I cannot find projects assigned to me or I am not able to assign projects to team members.

![2024-04-17 16_42_31-SMEP HelpDesk Support Services - Details - Service project - Jira Service Manage.png](/t5/image/serverpage/image-id/319110iBA9A998B0DC94EEC/image-size/large?v=v2&px=999 "2024-04-17 16_42_31-SMEP HelpDesk Support Services - Details - Service project - Jira Service Manage.png")

![2024-04-17 16_42_52-.png](/t5/image/serverpage/image-id/319109i1572EB95DAA07FEA/image-dimensions/343x247?v=v2 "2024-04-17 16_42_52-.png")


Answers:
author: John Funk
body: Hi Margaret - Welcome to the Atlassian Community!

Just some clarifications first - you don't assign projects to a user - you assign issues to a user. So if this comes back empty, then you have no issues currently with your name/user ID in the Assignee field.


Tags: cloud

jira-service-management

jira-service-management-cloud
Issue while integrating sonarqube with Bitbucket Cloud
Asked by kkalidas:

Hi All,

We are trying to integrate Sonar Qube with the bitbucket cloud and using the bitbucket pipeline analyzer. During the Pull request from Bitbucket, we are getting the below issue from the pipeline script.

**![Screenshot (420).png](https://community.atlassian.com/t5/image/serverpage/image-id/262006i3BF6B59AFF249862/image-size/large?v=v2&px=999 "Screenshot (420).png")**

**Reference Document:**   
[https://docs.sonarqube.org/9.9/devops-platform-integration/bitbucket-integration/bitbucket-cloud-integration](https://docs.sonarqube.org/9.9/devops-platform-integration/bitbucket-integration/bitbucket-cloud-integration/)


Answers:
author: Erez Maadani
body: Hi [@kkalidas](/t5/user/viewprofilepage/user-id/5238615)

Your question is missing details on the error and on the pipeline configuration so it's a bit difficult to answer.

Please have a look at the [sonarsource/sonarqube-scan pipe](https://bitbucket.org/sonarsource/sonarqube-scan) as it might assist you.


Tags: bitbucket-cloud

cloud