youngmon/atlassian-qna huggingface dataset:
Links to Bitbucket stay unresolved and say "Can't find link"
Asked by Timo Hausmann:

Inside a Jira ticket, whenever I post a link to a file, a commit or anything on Bitbucket, it says "Can't find link".

![Frame 5.png](https://community.atlassian.com/t5/image/serverpage/image-id/332731iCF38537A097385A1/image-size/large?v=v2&px=999 "Frame 5.png")

I see all Repositories, PRs etc. under the "Code" Menu point though.

In the Atlassian Admin, under "DVCS accounts", I see the linked repository, too.

So Jira and Bitbucket seem to be connected, but I cannot find the setting to enable links inside the Jira Tickets. Does anyone know what the issue may be?


Answers:
author: L?gia Zanchet
body: Hello Timo  

Welcome to our community.  
I have one question for you: Does the link work? If not, can you try to reauthorize BitBucket on Jira?   

Another option is to check the [browser permission](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/) of the project to see if it includes the role addon.  

Could you please check both and let us know?


Tags: bitbucket-cloud

cloud

jira-cloud
Who can provide me access to my project?
Asked by cengiz.karanfil:

It is my first week.


Answers:
author: Erik
body: Hi [@cengiz.karanfil](/t5/user/viewprofilepage/user-id/5533134)   

Welcome to the Jira commuity!  

Normally, the project lead can grant you access to a project.  
If you don't know who that is, you'll need to ask a Colleague.  

If all of the above is not possible, you can ask your IT-Department.  
They can most likely tell you the name of your jira administartor(s).  

Best,  
Erik

comments: author: cengiz.karanfil
body: Thank you Erik,. i just found out. I have to ask for access by using ZULA app. Apreciate. All clear and done. Greetings


author: Rudy Holtkamp
body: Hi [@cengiz.karanfil](/t5/user/viewprofilepage/user-id/5533134) \& welcome to the community,

Normally a project admin can add you to their project. So ask a colleague who that is and drop them an email.

Rudy

comments: author: cengiz.karanfil
body: Thank you Rudy,. i just found out. I have to ask for access by using ZULA app. Apreciate. All clear and done. Greetings


Tags: atlassian-accounts

cloud

jira-cloud

not-applicable
Your trial has ended and you?ve exceeded the user limit. This site will be deactivated on July 8, 20
Asked by anupriya jaiswal:

What should I do to take care of the above message on the JIRA Confluence page?


Answers:
author: Halina Cudakiewicz_Deviniti_
body: Hi [@anupriya jaiswal](/t5/user/viewprofilepage/user-id/5533097) ! You could start by reviewing your current usage to determine the number of active users. If your usage exceeds the trial or current subscription limits, upgrade to a higher tier that supports more users by logging into your Atlassian account, navigating to Confluence, and accessing the "Billing" or "Subscription" section to select and complete the appropriate plan upgrade.

Alternatively, consider removing unnecessary users to comply with the allowed limit by deactivating or deleting users in the user management section.

For any issues or further assistance, contact Atlassian support for guidance.

Important: make sure you have a backup of all critical data on your Confluence site in case any actions affect access or data.

Hope that helps!


author: Jack Brickey
body: You could enter billing info if you wish to opt into Confluence or you could reach out to [Atlassian](https://support.atlassian.com/contact/#/) to request mor time to evaluate. Unsure if they provide that or not.


Tags: cloud

jira-cloud
How to submit a ticket in JIRA to remove the Distribution list associated with a notification
Asked by rodney.gidney:

How to submit a ticket in JIRA to remove the Distribution list associated with a notification


Answers:
author: Fazila Ashraf
body: Hi [@rodney.gidney](/t5/user/viewprofilepage/user-id/5522493)

Welcome to community!

Are you the site/org admin of your Jira site?

Is the DL/Group internal or external groups? Generally it is your site admins who you should contact for such asks.


author: Jack Brickey
body: Hi [@rodney.gidney](/t5/user/viewprofilepage/user-id/5522493) , are you speaking about notifications that have been configured for your specific instance of Jira? If so you will want to reach out to your administrator.


Tags: cloud

jira-cloud
few numeric fields are updated by mistake using automation. need to revert fields with old values
Asked by Ram Sai Adusumelli:

Hi I have 8 number fields which are updated incorrectly using automation. now all the field values show the entry as none. i am trying to get the previous value of that fields and update it in the same fields.

one of the field's name is " Analysis/Requirement Gathering Estimates Num "

I have tried to access the from values using automation. but it does not return any values.

i have tried the below smart values:

{{#changelog.customfield_10486}}{{fromString.asNumber}}{{/}}

{{changelog.Analysis/Requirement Gathering Estimates Num.fromString}}

i tried it even using the log action option to see if it is getting any fields. but its not getting any values..

![automation rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/332729i1FB36518B904BE26/image-size/large?v=v2&px=999 "automation rule.png")

![unable to get prev values using change log.png](https://community.atlassian.com/t5/image/serverpage/image-id/332728i3CF29A1A2D42203C/image-size/large?v=v2&px=999 "unable to get prev values using change log.png")


Answers:
author: Jack Brickey
body: Hi [@Ram Sai Adusumelli](/t5/user/viewprofilepage/user-id/5422584) , unfortunately you would need to manually inspect the history of each issue and change. Certainly update the automation conditions to ensure the error doesn't continue.

comments: author: Ram Sai Adusumelli
body: Yes i have Disabled the automation. but why am i not able to access the values from the changelog?


author: Jack Brickey
body: Hi [@Ram Sai Adusumelli](/t5/user/viewprofilepage/user-id/5422584) , you might find this discussion useful - [Cant-access-issue-history-through-changelog-in-Automation](https://community.atlassian.com/t5/Jira-questions/Can-t-access-issue-history-through-changelog-in-Automation-for/qaq-p/1595792)


Tags: cloud

jira-cloud
403 ERROR The request could not be satisfied.
Asked by Luis Guillermo Vargas Alas:

I can't access to my boards in Trello, because this error:

403 ERROR {#toc-hId--435563013}
-------------------------------

The request could not be satisfied. {#toc-hId-2051949820}
---------------------------------------------------------

*** ** * ** ***

Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.  
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

This appear when I try to login. How can I solve it?


Answers:
author: poida
body: Luis, are you accessing Trello via [www.trello.com](http://www.trello.com) by any chance?


author: jakereinig
body: Unfortunately, I don't have an answer for you Luis, but wanted to add that I'm having the same problem. It's been happening off and on for a few weeks now.
Boolean function
Asked by delaporte.stephane:

Hello,

Is it possible to use Boolean functions in the "keyword" field of the Trello filter?  
If not, how to do a search including 2 specific keywords?

Thanks


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Right now, it's not possible to use boolean functions when filtering for cards on a board.

I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

If you'd like to filter for cards using multiple keywords, simply enter both keywords and those cards should appear. When you use multiple keywords, the filter will use the OR function to find matching cards.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: delaporte.stephane
body: Good morning,  
THANKS.  
Yes, I understood about the OR function by putting two key words, but precisely, it is the AND function that interests me. :-)


author: Lara
body: Hi there,

Understood! I've flagged this as a feature request with our team ?

All the best,

Lara  
The Trello Team


author: delaporte.stephane
body: Hi,

Any idea when the feature will be available?

Thks


author: Lara
body: Hi there,

I'm afraid we don't have an ETA for if or when the feature will be available.

If you are curious about how our team decides which requests we work on, we have published a blog post with detailed information on this process here: <https://blog.trello.com/feature-requests-unite-support-and-product>

If you'd like to see our latest features and future releases you can take a look at our roadmap at <https://www.atlassian.com/roadmap/cloud?selectedProduct=trello>. Our mobile boards are available at <https://trello.com/b/5tj4qAvo/trello-ios-app> and <https://trello.com/b/ud59t1fL/trello-android-app>.

All the best,

Lara  
The Trello Team
Calender power up Trello
Asked by Marcus Andersson:

Can I hide weedend in the calender week view?


Answers:
author: Oliver S
body: Hi Marcus, welcome to the community! :)

It's not possible to hide the weekend in the Calendar week view. Definitely agree it would be useful to have, particularly if you're not scheduling events on the weekend and want to hide it from view.

There is a feature request open for this, so I've gone ahead and linked your thread to it and passed on your feedback! :)

Hope this helps!

comments: author: Marcus Andersson
body: Great!
Automate check list due dates based on check list progress
Asked by Frankie G:

I am looking to automate a card checklist due dates based on the progression of the check list.

Example

Item 1 marked completed sets a due date for item 2 in days from this completion

Item 2 marked complete sets a due date for item 3 in days from this completion

We have a check list that multiple employees are responsible for different parts of. The employees responsible for item 3 can not complete their task till item 2 and 1 have been completed. I would like a due date for each sequential task to be set by the prior task. This would save tons of time not having to manually assign due dates to each checklist item.

thanks

Frankie


Answers:
author: Lam
body: Hi [@Frankie G](/t5/user/viewprofilepage/user-id/5322899) - Welcome to the Trello Community! Right now Trello's Automation functionality doesn't cover the specific workflow you're describing. The Automation tool isn't able to set a due date to existing checklist items that isn't the item which triggered the command.

As a workaround you can create the checklist next items as part of your Automation eg:

- When item 1 is marked as complete, add item 2 to checklist, set the due date to 2 days from now.

![Screenshot 2023-09-25 at 12.40.37 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/282567i73321DCB0D77FF85/image-size/large?v=v2&px=999 "Screenshot 2023-09-25 at 12.40.37 pm.png")

Since this creates a new item and doesn't modify existing checklist items there'll be an option to set the due date on the item. For now I've let our Product teams know that being able to set due dates on existing checklist items is something you're interested in.

Let us know how that goes!

comments: author: Audra Caldwell
body: I am also interested in this... has this feature been created?


author: Lam
body: Hi [@Audra Caldwell](/t5/user/viewprofilepage/user-id/5423788) - Thanks for sharing your interest. Unfortunately we don't have this command though I will pass on your interest. For now the workaround is to create the next checklist items on-demand (as shown in my earlier reply).
Kalender Power-Up sync delay
Asked by Marcus Andersson:

Hi,

We use the Kalender Power-Up from Trello and it takes a long time to get the information synced to the calender view when we create an card.

Anybody that has the problem? Any suggestion?


Answers:
author: Oliver S
body: Hi Marcus, welcome to the community!

Do you mean it takes a while for the card to show up on the Calendar view itself in Trello, or to a third-party Calendar - e.g. if you've enabled sync to Google Calendar (for example)?

Main thing to make sure it appears on the Calendar view itself is to make sure a due date is defined on the card: <https://support.atlassian.com/trello/docs/adding-dates-to-cards/>

comments: author: Marcus Andersson
body: It is the "trello Kalender" not a 3rd party calender that is the problem.   
I have 4 boards and I have a calender where I can se the cards from all 4 boards. When adding a card on one board it takes a while until I can see the card on the calender with all 4 boards.


author: Oliver S
body: Hi Marcus, thanks for clarifying. Sounds like you're making use of the [Workspace Calendar View](https://support.atlassian.com/trello/docs/workspace-calendar-view/) and experiencing a delay before the cards come up.

Taking a look, I can see there is an existing bug internally for this issue. I've gone ahead and linked your thread to the bug to pass on your feedback! While I don't have an ETA, it's there for review and consideration by our product team.

Understand the inconvenience and frustration this causes, so we appreciate your patience as you make use of this feature.
Share specific Trello card with guests
Asked by MailCampaigns Marketing:

Is it possible to only share specific cards on a Trello board with an external guest? Or can you only share a complete project board?


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@MailCampaigns Marketing](/t5/user/viewprofilepage/user-id/5322587),  

Cigdem from [Hipporello](https://www.hipporello.com/trello-power-ups) here. Trello doesn't have a native feature that allows you to do that. But we have built the [Card Share Power-Up](https://www.hipporello.com/trello-power-ups/trello-card-share) for that purpose: to allow users to share only one or a few cards with external guests, without needing to add them to their Trello board.   

Give it a try and let me know if you need help with that.
How to activate my calendar in my free trello account
Asked by Luna Azul:

I just signed up for a free account and made my first board. But I don't itit back in my calendar. Do I have to activate something?

Thank you for your help


Answers:
author: Dreamsuite Mike
body: Hi [@Luna Azul](/t5/user/viewprofilepage/user-id/5322292)

Welcome to the community.

For free users, the calendar is a power-up.

<https://trello.com/power-ups/55a5d917446f517774210011/calendar-power-up>
Need help logging from different computer
Asked by Danna Seevers:

I need to login as my boss to help her setup a workspace. I have her login ID and password. How can I log in as HER?? It wants to use my google and log in as me.


Answers:
author: Vishaal S
body: Hey Danna,

Vishaal here with Trello Support---thanks for reaching out

Logging into Trello using someone else's credentials is not recommended due to security and privacy concerns. However, if you have permission from your boss and need to assist her, here's how you can do it:

* **Incognito/Private Mode**: Open an incognito or private window in your browser. This ensures a fresh session where you can log in with different credentials.
* **Log Out First**: If you're logged into Trello on your regular browser session, make sure to log out before attempting to log in with your boss's details.
* **Steer Clear of "Log in with Google"**: If your browser's already tied to your Google account, it might try auto-logging you in. Use the direct email and password option on Trello's login page instead.

Always have a clear go-ahead from your boss before accessing her account. And remember to log out once you're done. If setup assistance becomes a regular thing, maybe chat about shared workspaces or boards for easier collaboration!
Trello Board Migration
Asked by Alyssa Balharrie:

Could anyone advise how to migrate a Trello board from our Client's account/workspace, to our own company's account/workspace without losing any of the content ?


Answers:
author: Dreamsuite Mike
body: The key question is are you looking to move or copy?

If you move a Trello board from one workspace to another, you will not lose any content, so long as you move it to a workspace with the same subscription level (e.g. Premium to Premium).

If you copy, you will keep all data such as custom fields, dates, labels, descriptions, attachments etc. You will lose members, comments and activity history...

comments: author: Alyssa Balharrie
body: Thanks for your reply Mike

Are you able to provide guide for both moving and copying? I need to follow up with Team for which option would be best


author: Dreamsuite Mike
body: <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

<https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/>
Chrome / Trello Spell Check Issue
Asked by Daniel Bashford:

Chrome highlights spelling errors in Trello but a right click no longer provides suggestions for correct spelling - I've turned the spell check in the browser off and on again as suggested in a separate thread. The suggestions for correct spellings appear correctly on other websites, including this one. Any ideas or a fix?


Answers:
author: Vishaal S
body: Hi Daniel,

Vishaal here with Trello Support---thanks for reaching out

Normally the spellcheck is done based on the system or browser settings that you have set up on your own device, rather than spell check being supplied by Trello.

We're not aware of the spell-check issue with Chrome on Trello. We recommend clearing your browser cache, ensuring Chrome is updated, and checking any conflicting extensions. If the problem persists.

I'd recommend looking into your device or browser settings and adjusting spell-check options there, for example, here are the instructions for Chrome: <https://support.google.com/toolbar/answer/146786?hl=en>

While we can't endorse them, you might also check out some third-party browser integrations like [Grammarly](https://chrome.google.com/webstore/detail/grammarly-for-chrome/kbfnbcaeplbcioakkpcpgfkobkghlhen?hl=en) or [Spell Check by Smart Software](https://chrome.google.com/webstore/detail/spell-checker-for-chrome/jfpdnkkdgghlpdgldicfgnnnkhdfhocg?hl=en).

comments: author: Daniel Bashford
body: Thank you Vishaal, removing my Chrome extensions fixed this issue - i can't say which one though as i did them all at once. Thank you.


author: George Chiesa
body: I have this issue as well. For me it was the Trello Shortcuts Killer extension, which is far more valuable than Spell Check since they can't figure out how to disable shortcuts. Would much rather some spelling mistakes than all my boards get moved around randomly.
Is there any way to stop seeing hours from card creation day ?
Asked by Olga Diadenko:

With the new update, hours counters are displayed on card and I didn't find a way to manage this feature ..


Answers:
author: Andrea Crawford
body: [@Olga Diadenko](/t5/user/viewprofilepage/user-id/5320813) I'd like to help you, but I'm not sure what you're seeing. Would you be able to share a screenshot (please feel free to blur out any personal data first)?
accidentally deleted work space
Asked by Anette Svobodov?:

Hello,

I have a question about accidentally deleting the work spaces because I delete two of my boards. How to get it back, please?

Thank you


Answers:
author: Gaurav Kataria
body: Hi Anette, deleting a Workspace is permanent and there is no undo. However, your boards within that Workspace will not be deleted. They are just closed. You can find and reopen closed boards by visiting <https://trello.com/my/boards>. You will be required to select a Workspace for the board when reopening it. <https://support.atlassian.com/trello/docs/deleting-a-workspace/>

I hope this helps.


Tags: space

worklog
Workspace Views Not Updating
Asked by Matt Rutlidge:

Hi Everyone.

I have 6 boards, each with Monday - Friday lists within them.

I've created a workspace view and filtered it to show all cards in the 6 'Monday' lists. When I move a job from Monday to Tuesday (on one of the boards), it still remains in my 'Monday workspace', although the under the list column it aknowledges that the card is in Tuesday.

Is this a glitch?


Answers:
author: Lara
body: Hi Matt,

Thanks for reaching out!

Right now, Workspace views won't update instantly -- it can take a few minutes for the view to update.

Could you please wait a few minutes and then refresh the page and see if that change appears?

Lara  
The Trello Team

comments: author: Ruben Martinez
body: Is there any way to force that update? Even if its with a browser extension or anything...  

In our company's workflow it would be ideal to have the full list of ongoing projects update automatically rather than refreshing the page each time.


author: Lara
body: Hi Ruben,

I'm afraid there isn't a way to force that data update. The best thing to do is wait a few minutes and refresh the page.

I completely understand where you're coming from and I've let our team know.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Daniel Burd
body: I am using the app on my macbook pro. I'm not in the web version of trello. I cant hit the a refresh button. So far the only solution is to close and restart the app. Is this bug being worked on?


author: Alina Kurishko
body: Hi Daniel,

I'm sorry to hear this is causing much trouble.

I can suggest using the **Cmd+R** shortcut to refresh the app instead of relaunching it.

We're tracking this issue internally, but sadly we don't have any ETA for when this can be looked into. I'll make sure to pass on your feedback to our development team!

Alina \| The Trello Team
C?mo puedo a?adir los datos de facturaci?n de mi empresa?
Asked by Merche S?nchez:

Alguien sabe como puedo a?adir los datos de facturaci?n de mi empresa?

Muchas gracias!


Answers:
author: Lara
body: Hi Merche,

Thanks for reaching out!

To add additional details to invoices, go to your Workspace billing page and add the information under **Additional invoice details**.

You can find more information here: <https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/#Additional-invoice-details>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team