youngmon/atlassian-qna huggingface dataset:
Disable Writing Assistant in Jira
Asked by eharris_1975:

How do I turn Writing Assistant off when I am adding a note against a Jira ticket?  

The thing is I know what I want to write and it is just getting in the way. Aslo does the technology use what I write to populate it's models?


Answers:
author: Manoj Gangwar
body: Hi [@eharris_1975](/t5/user/viewprofilepage/user-id/1761839) ,

Please follow the below doc.

<https://support.atlassian.com/organization-administration/docs/deactivate-atlassian-intelligence-for-products/>

comments: author: eharris_1975
body: It is not activated on the account.

I.e.:

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/345189i5065BA6FC47F1DC3/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/345190i00CF3202AF24FCC1/image-size/large?v=v2&px=999 "2.png")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/345191iEB9E3CAD1D734709/image-size/large?v=v2&px=999 "3.png")


author: Manoj Gangwar
body: Here is a workaround - <https://jira.atlassian.com/browse/AI-1>


author: eharris_1975
body: Tried that, I have clicked "Unsubscribe from all" and will wait until next week, but it is disapointing that AI is being forced on me when I don't want it.


Tags: cloud

jira-cloud
Can you get / set / view times in due dates with automation?
Asked by Joe Graham:

Trying to create daily tasks, and set the due date to the end of day today.

{{now.withHour(23).withMinute(59)}} is creating a task that is showing immediately overdue. Checking the XML export of the issue, it is showing no time, just the date. Using {{now}} also shows no time. All other attempts to set via REST API, etc. just show the date. Is this a limitation of the free tier? None of the documentation indicates this.


Answers:
author: Karan Sachdev
body: Hey Joe,

If you're using the "Due Date" system field, please note that its a date picker field, so it won't display the time.

You will need to create a custom field of "Date time picker" type.

![2024-09-06_10-54-44.png](https://community.atlassian.com/t5/image/serverpage/image-id/345916i66CFB0500AD9E258/image-size/large?v=v2&px=999 "2024-09-06_10-54-44.png")

Additionally, your smart value is correct. I tried this one and it worked:

**{{now.withHour(23).withMinute(59).withSecond(0)}}**

However, this will add the date time as per the default timezone (UTC). If you want to convert it to your timezone, you'll need to use the below format:

**{{now.convertToTimeZone("Asia/Kolkata").withHour(23).withMinute(59).withSecond(0)}}**

You can find more details on the syntax and the available timezones here:

**[Automation smart values - date and time](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Convert-timezone-date---:~:text=17%3A06.2%2B1000-,Convert%20timezone%20date%20%7B%7B%5Bdate%5D.convertToTimeZone(%5Btimezone%5D)%7D%7D,-Takes%20a%20given)**

I hope this helps.

Cheers,

Karan


Tags: cloud

cloud-automation

jira-cloud
JIRA Automation: new fixVersion / Release created -> namimg of specific ticket after Version name
Asked by Christian Schmid:

Hi there,

for project reasons with many external dependencies for approval of releases we use enablers as "Release Tickets" - so they do not compromit our burn down chart ;-)

My question is following:

When creating a new release, i want to create an enabler ticket named "\[RT\] {{latest.fixVersion.name}} and set the fixVersion to this too.

any ideas?

My automation creates the preferred ticket, but not named to the version and field fixVersion isn't set too. I do not know how i used the name of the new created fixVersion!

There a no addons running to this specific process - and there won't be a chance to get one!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345159i622B8E19EF458C28/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Christian Schmid
body: i solved it:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345240iC717487C3783C21B/image-size/large?v=v2&px=999 "image.png")


Tags: automation

jira-unknown-hosting-type

unknown-hosting-type
account admin questions
Asked by Christopher Lyons:

someone i was working with started a Jira and added me. I created numerous tasks and stories for completion. the individual has stopped responding to me. I want to add someone else to the project to help me finish but the admin requires a response by email. and there is no response. How do I transfer my work to a new account under my name and admin access,.


Answers:
author: Samuel Gatica
body: Hi [@Christopher Lyons](/t5/user/viewprofilepage/user-id/5582459)

Welcome to the community!

Regrettably, administrative access is required for this task.

As an alternative solution, you may consider changing your email to a shared account, which would allow others to access it as well.

Hope this helps!

Best regards

Sam


Tags: atlassian-cloud

cloud

jira-cloud
Check two ARRAYS for values [structure formula]
Asked by Toni Strauchfuss:

Hello everyone,

I have an ARRAY with alphabetical values in a structure formula.  
And I have a second ARRAY, also with alphabetical values. Both ARRAYs are sorted.

<br />

I want to output the values from the first ARRAY that are not contained in the second ARRAY.

Something like that:

```
WITH A = ARRAY("One","Two","Three") : 
WITH B = ARRAY("One","Three") : 

WITHOUT(A, B)
```

result -\> One, Two, Three  
I expect -\> Two

The WITHOUT function unfortunately only allows one value.  
Is there any solution for my problem?

BR,

Toni


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Toni Strauchfuss](/t5/user/viewprofilepage/user-id/3944392)   

You can use a formula like this for comparing two arrays and returning the difference between them:  

with Array1 = ARRAY(...):  
with Array2 = ARRAY(...):  
Array1.FILTER(x -\> !Array2.CONTAINS(x)).JOIN(", ")  

I hope this helps. If you need further assistance with the formula or if you have other questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)

comments: author: Toni Strauchfuss
body: You are my SUPER-HERO today! ??

Thank you very much.


author: Tuncay Senturk
body: I am not sure, but would this work?

```
FILTER(A, item -> NOT(IN_ARRAY(B, item)))
```

comments: author: Toni Strauchfuss
body: IN_ARRAY is unknown on my Jira instance but that script also works:
>
> ```
> WITH A = ARRAY("One","Two","Three") : 
> WITH B = ARRAY("One","Three") :
>
> A.Filter(x -> NOT(CONTAINS(MERGE_ARRAYS(B),x)))
> ```

> Thanks Tuncay.


author: Tuncay Senturk
body: Aaah yes, it is CONTAINS not IN_ARRAY

thanks for correcting


Tags: data-center

formula

jira-data-center

structure
JQL query when filter component is empty
Asked by Mohan Kona:

I'm trying to write a JQL query with component filter with value not equal to **Prod**, and this gives zero matched issues below is the query used,

project = \<projectName\> AND component != Prod

**NOTE:** The respective tickets/issues have component field **empty**.


Answers:
author: Walter Buggenhout
body: Hi [@Mohan Kona](/t5/user/viewprofilepage/user-id/5498046) and welcome to the Community!

If you want to find issues with no component on them, you need to search for them explicitly like this:

```
Project = <projectName> AND Component IS EMPTY
```

You can combine that with your previous search if you want to find issues with a different component listed than "Prod"

```
Project = <projectName> AND (Component IS EMPTY OR Component != "Prod")
```

Hope this helps!


Tags: cloud

jira-cloud
Not receiving email notifications
Asked by Tobias Leandersson:

I know thistopic has been asked many times but I can't find a solution and don't know where to start really.

trying to setup an email automation when changing a specific field in an issue

my global automation get the status success and no email is received. checked the logs for office365(exchange) and there is nothing there.


Answers:
author: Andy Heinzer
body: Hi [@Tobias Leandersson](/t5/user/viewprofilepage/user-id/5582434)

I understand that you are using a free plan for Jira Cloud and finding that notifications are not being sent out as expected. The most common cause of this is the hard limit that free plan sites have on daily notifications sent (100 messages per day). Once that limit has been reached, the system won't attempt to send any more mail, even if there are events/automations that would normally send out mail.

I can't tell for sure that is what is happening here right now, but it seems likely. More details in [What is the Free Jira Cloud plan?](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/)

If this problem was only affecting a specific user/email address, then perhaps we can check to see if our Cloud systems are suppressing emails to a specific address. However when I looked up your account, I did not find any suppressions for your address. Feel free to share either the [Atlassian Account Id](https://community.atlassian.com/t5/Jira-questions/where-can-i-find-my-Account-ID/qaq-p/976527) of the user in question (or the email address if you like).

Otherwise the solution is likely going to be to upgrade Jira to a standard plan. This will remove the email notification limit and open up some additional support route options.

Andy


author: John Funk
body: Hi Tobias - Welcome to the Atlassian Community!

You should submit a support ticket to Atlassian to have them check if your email address is on their suppression list.

<https://support.atlassian.com/contact#>

comments: author: Tobias Leandersson
body: Thank you John, I will contact atlassian.

Is this kind of problem common?


author: Tobias Leandersson
body: I have free verision of Jira, can I contact them in some other way to check if my email is on suppression list?


author: John Funk
body: Someone will come help you. :-)


author: Aaron Pavez _ServiceRocket_
body: Hi [@Tobias Leandersson](/t5/user/viewprofilepage/user-id/5582434)

To better understand this issue can you:

- Share a screenshot of the automation.

- Can you check with the notification helper?

- Who should be getting notifications?

Regards

comments: author: Tobias Leandersson
body: See image below

Can't find anything cllaed notification helper.

In this specific automation, the reporter

![Sk?rmbild 2024-09-04 205723.png](https://community.atlassian.com/t5/image/serverpage/image-id/345626i0C7AEB72643D302A/image-size/large?v=v2&px=999 "Sk?rmbild 2024-09-04 205723.png")


Tags: cloud

jira-cloud
Migration to cloud can't complete due to board with an 'in-existed' (sic) filter
Asked by Jeff Anderson:

Some time ago I accidentally deleted a filter that was used by a scrum board. I re-created the board and went on with life. I'm now trying to migrate a project to cloud jira and it fails in data preparation due to:

2024-09-02 17:29:24.869 ERROR CROSS-PROJECT-DATA project-export Board 'XXX scrum' is referring to an in-existed saved filter ID: 10012. \[JCMA 135\] Configure an existing filter for this rapid view.

However there a currently no available boards in Boards -\> View all Boards.

I think the board is there but not visible because of the broken filter.

How can I untangle this mess?


Answers:
author: Jeff Anderson
body: I found a solution. I don't need to migrate boards and licenses. Once de-selected the preparation was successful. My migration is running!


Tags: cloud

jira-cloud
Board Creation
Asked by Ganesh R:

Hello, I need to create 1 main board that has all the tasks for backend team and front end team. Then, I want to create 2 different boards for respective teams that show just the issues and assignees for their particular teams.

Can that be done? If so, how? Please explain.


Answers:
author: Ganesh R
body: Where should I be creating the team? Under User Group ? or Teams?

comments: author: Nikola Perisic
body: Teams.


author: Nikola Perisic
body: Hello [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)

Yes, you can. First, you need to create these teams by using the Teams funcionality where you add the members to the team. Then, you need to create three filters:

* FIlter which will be the main board - This is the example of JQL query:

```
project = "Company Managed - Kanban" AND "Team[Team]" IN (504ebc39-8eaf-4821-9068-c7226ce4b6eb,f0b67e97-816b-4725-ba0c-1a770c74eaab)
```

* FIlter which will be only for your front end team - the query is similar instead of using IN you will use equals sign

```
project = "Company Managed - Kanban" AND "Team[Team]"?= <frontend team>
```

* Filter which will be used for your backend team

```
project = "Company Managed - Kanban" AND "Team[Team]"?= <backend team>
```

You can make everything to be appearing in your main board by adding the quick filters for Front end and Backend teams. Quickfilters are based on the JQL queries. This way you will avoid cluttering your project. To create quickfilters, click on three dots \> Configure board \> Quickfilters.

comments: author: Ganesh R
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176)   
what is the number here for main board that you have mentioned?


author: Ganesh R
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) I am getting this error and I am not sure why  
![Screenshot 2024-09-03 003616.png](https://community.atlassian.com/t5/image/serverpage/image-id/345154iCC121CB2C0695B3A/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 003616.png")


author: Nikola Perisic
body: [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790) The numbers in my query represent the ID of each team. For your query instead of using the \<front end team\> you should be using the ID of the team. You will get this when you create your team and mention it in your query from your screenshot.


author: Ganesh R
body: I tried and I have added teams members in the respective team but I don't see any results.


author: Ganesh R
body: ![Screenshot 2024-09-03 004722.png](https://community.atlassian.com/t5/image/serverpage/image-id/345155i2EC6F40B66B4936F/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 004722.png")


author: Nikola Perisic
body: Make sure that your issues have the Team field filled with the adequate team.


Tags: cloud

jira-cloud

jira-core
How to add assignee and reporter to story through csv
Asked by ManishK:

How can I add assignee and reporter field to story/task though csv?


Answers:
author: Valerie Knapp
body: Hi [@ManishK](/t5/user/viewprofilepage/user-id/5581591) , welcome to the Atlassian Community and thanks for your question.

The answer depends a little on which platform you are using, Data Center or Cloud.

Either way, it should be possible to do an External System Import with the assignee and reporter fields. Here is the documentation which explains how to do the import - <https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/> .

Please note, in the Cloud, you will need to indicate the email address or Atlassian ID and not just the username, like in Data Center.

If you have other questions or doubts, please just reply to this post.

I hope this helps you.

Cheers

comments: author: ManishK
body: Thank you [@Valerie Knapp](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4929946) for your reply. I don't have admin access. I tried with email address but it didn't work.

How can I get Atlassian ID without admin access?

Thanks!


Tags: jira-unknown-hosting-type

unknown-hosting-type
Change options available on Kanban board
Asked by Aaron Hunt:

Is it possible to edit the options on the ellipsis menu from a Kanban board view? (see below)  

I'd like to be able to edit a field that is in the main issue view directly from the Kanban board in some way.  

![Jira - Kanban Options.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345142i10ABE1A5989858FF/image-size/large?v=v2&px=999 "Jira - Kanban Options.jpg")


Answers:
author: Seon Shakespeare
body: Hi Aaron,

There's currently no way to change the options in that menu, those are standard actions built into Jira.

But here are some other ways to edit fields quickly:

* Click a card to open it and edit the details
* Switch to the "List" view to edit fields inline like a spreadsheet
* Use keyboard shortcuts for faster editing (see some more guidance on those here: <https://support.atlassian.com/jira-software-cloud/docs/use-keyboard-shortcuts/>)

Hope this helps!

comments: author: Aaron Hunt
body: Thanks Seon!


author: Seon Shakespeare
body: You're very welcome! Glad I could help


Tags: cloud

jira-cloud
Joint Board for 2 JIRA instances (partner company)
Asked by Matev? Babnik:

Hi Expets,

We are working on a joint project with another partner company that also uses JIRA Cloud. We would like to connect our tasks via a joint SCRUM Board. Our JIRA's are two seperate instances.

Is this possible within the current JIRA capabilietis?

My original idea was:

- add JIRA users from both companies into both JIRA instance projects

- create 2 boards: one on each side - that are identical in steps

- allow users from both companies to see all the tasks in joint JIRA Board

This will allow us to plan activites together for a joint project while at the same time plan our work individually.

Has this been done before?

<br />

Thank you :)


Answers:
author: Jack Brickey
body: Hi [@Matev? Babnik](/t5/user/viewprofilepage/user-id/5496706) ,

if you want to keep issues synced between instances look at an addon like Backbone for Jira or similar. The downside here is that such an application needs to be installed on both instances. I seem to recall that the vendor might have been working on a one-way installation but unsure if that is fact and if so is it available.

comments: author: Matev? Babnik
body: Thank you Jack for your feedback and suggestion.

Our requirement is to see the statuses of the tasks on both sides. Partner company will not move our JIRA's tasks and vice versa. It's like having two SCRUM sub-teams that sync up regularly, but the tasks cannot be moved from one team to another.

I will check the Backbone addon to see if this will work.


Tags: board

cloud

jira-cloud

partner

scrum
won't do tickets always moved to the next sprint
Asked by Marc Dirrenberger:

"Won't do" tickets aren't automatically removed from the sprint and always moved to the next one. How can I change that? Is it via the Workflow?


Answers:
author: Jack Brickey
body: Hi [@Marc Dirrenberger](/t5/user/viewprofilepage/user-id/1335646) , based on what you have posted I am guessing that the won't do issues are not in the right most column of your board. Only issues in the right most column Will be considered complete. Personally I use the Resolution field to indicate the type of "Done" such as done, won't do, cannot reproduce, etc.. This helps avoid the scenario you're experiencing. Of course you can simply add the won't do status into the right as well.

comments: author: Marc Dirrenberger
body: Thank you! How can I use the Resolution filed to indicate the type of "Done" such as won't do? Is it in the Field configurations?


author: Jack Brickey
body: Well I should have asked upfront, are you using a team managed or company managed project? This is illustrated in the lower left corner. If you are on a team managed project, you do not have the option. The resolution is set to done when you move the issue to the done/closed status. This is illustrated by the checkmark beside the status. In Company managed Projects you can add a screen to the transition to done that will display the resolution field and you can add a validator to that same transition to require the user to select from the drop-down that is presented. There are a lot of posts in the community that detail this.


author: Marc Dirrenberger
body: We are on a company managed project. Ok I will investigate and try to find a post with the detail on how to do this.

Thank you!


author: Jack Brickey
body: You might find this useful - [best-practices-on-using-the-resolution-field](https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html)


Tags: cloud

jira-cloud
Unable to create a Jira ticket with error message "Actual end: Actual end is required."
Asked by Fabrice_FOTSO_ext:

Hello,  
I get an error message that says : **Actual end: Actual end is required.** When trying to create a ticket in my Jira project,  
the Thing is that this field appears no where in my Project,

the Field does exist in our Jira instance, but its been used in other project.

has anyone faced a similar issue ?


Answers:
author: Walter Buggenhout
body: Hi [@Fabrice_FOTSO_ext](/t5/user/viewprofilepage/user-id/3734895),

I hope you have been able to solve the issue by now. If not, a very common cause for problems like these is that someone update a **field configuration** in your Jira instance, making the *actual end* field required.

As field configurations are commonly shared across many projects, this is an impactful change that may quite easily go unnoticed (until you try to create an issue).

Hope this helps!


author: Jovin
body: Hey [@Fabrice_FOTSO_ext](/t5/user/viewprofilepage/user-id/3734895)

This is possibly due to your project sharing settings (such as workflows) with another project.

What you'll need to do is either:

* Create a new workflow for your issue type and assign it to your project, or
  * [Workflow Creation for Company Managed Projects](https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/)
  * [Workflow Creation for Team Managed Projects](https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows-for-team-managed-projects/)
* Modify the screen layout for your issues and add the required field to it
  * [Managing Screens](https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/)

comments: author: Fabrice_FOTSO_ext
body: Hello [@Jovin](/t5/user/viewprofilepage/user-id/5104734)   
thanks for your help,   
The thing is that , this project was created over 5 years ago,   
and so far everything was working perfecly fine,  
I dont get what sudently happened today.   

this project has been sharing screens and other settings with other project since then, and so far there was no issues.   

<br />


author: Jovin
body: Hey [@Fabrice_FOTSO_ext](/t5/user/viewprofilepage/user-id/3734895)

Is it possible the other project's settings were modified and now that has impacted this project?

You could check the last modified date on the Workflow to confirm this.


Tags: cloud

jira-cloud
jira-confluence connection issue via loadbalancer
Asked by ?znur006:

Hello dear Community,

I have an issue about the Jira and Confluence. for both service are published via load balancer. Confluence can connect to jira but jira can not connect to jira. all fw rules are configured. Has any one this kind of issue?


Answers:
author: vikram
body: Hi [@?znur006](/t5/user/viewprofilepage/user-id/5582335)

Welcome to Atlassian Community.

Let me know:-

Is your jira and confluence cloud installed.

Are you accessing both applications by creating an application link.

please check your question little bit confusion to me, near (jira cannot connect to jira).

can you eloborate your question.

Vikram P


Tags: confluence

jira-unknown-hosting-type

unknown-hosting-type