my jira platform seems to be missing key elements
Asked by William Fanning:

Hi there, I was receiving help from a very nice community member here:  

<https://community.atlassian.com/t5/Jira-questions/cant-create-issue-quot-must-match-your-project-and-filters-and/qaq-p/2747702#M1031890>  

But my profile seems to be missing key elements of their answers. Leaving me without solutions still:  

<https://jumpshare.com/v/jAe4ux8REzPZCLbu1JZj>   

In the gif you will see:  

- no 'board' panel in the backlog screen (for the drag and drop option)  

- no 'create issue' option on the board screen (in-view or via hover)  

Very strange! Any thoughts? Thank you!!


Answers:
author: Kit Friend
body: [@William Fanning](/t5/user/viewprofilepage/user-id/2841090) if I'm understanding correctly, you're using a Scrum board in a Team Managed project - this is what's causing the difference between your screengrabs and the examples from [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

In a Kanban board there's no concept of sprints, so the Backlog view shows the *Board* and *Backlog* sections only:  
![CleanShot 2024-07-11 at 15.51.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/334855i7DA2387CEA617A21/image-size/large?v=v2&px=999 "CleanShot 2024-07-11 at 15.51.25.png")  
...and the *Board* view shows the items put in the *Board* panel, and the *Create Issue* button you're seeing.   

![CleanShot 2024-07-11 at 15.52.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/334856iBB786579E40BAE40/image-size/large?v=v2&px=999 "CleanShot 2024-07-11 at 15.52.17.png")

Based on your screengrab you've setup a *Scrum* project, which means that the board is actively configured to need to you to setup sprints - which is what the prompt "Get started in the backlog..." is nudging.

Here's my *Scrum* project example. You'll see that it matches yours, until I hit "Create Sprint", put my issues into a sprint and click the 'start sprint' button. To replicate this in your configuration, hit the grey *Create sprint* button in your Backlog view as a starter, and then *Start Sprint* (which will show up in blue like my screengrab)  

<br />

![CleanShot 2024-07-11 at 15.59.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/334859i3D1B44C4CC63F70F/image-size/large?v=v2&px=999 "CleanShot 2024-07-11 at 15.59.33.png")  

Your in sprint items then all appear on the Board view and I get the Create issue button appearing there also:  

![CleanShot 2024-07-11 at 16.00.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/334860iDCCDA34660DC6D37/image-size/large?v=v2&px=999 "CleanShot 2024-07-11 at 16.00.58.png")

comments: author: Trudy Claspill
body: [@Kit Friend](/t5/user/viewprofilepage/user-id/5155357)

Awesome catch! How did I miss that!


author: Kit Friend
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) it took me a while to work it out from both your Screen grabs what was happening :)

"We have 4 different variations of how things work, all called a board/backlog, and that look nearly identical" I think is the answer here on how it's easy to miss ?


author: William Fanning
body: Wow thank you! So as I am now reading is that I cannot change a board from a Kanban board to a Scrum. But I can transfer issues from one board to another.   

So I think I will start a new board as a kanban now ... but if I do want to use sprints in the future I will need to do a bulk board change of the issues to a new scrum board.  

Is this correct?   

I just want to make sure before I make the sprint/scrum vs kanban/no sprint decision.   

Thank you both for the help! [@Kit Friend](/t5/user/viewprofilepage/user-id/5155357) [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)


author: Trudy Claspill
body: Hello [@William Fanning](/t5/user/viewprofilepage/user-id/2841090)

In a **Team Managed project only** you **can** change the board from Scrum to Kanban and vice versa. However, you can have only one built in board with the project.

If you want to have one Kanban board **and** one Scrum board you would need to create a second agile board of the type you want, but based on a Saved Filter. Refer to this article.

<https://community.atlassian.com/t5/Jira-articles/Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet/ba-p/1719761>

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

If you want to use just the built in board, you can change it between Scrum and Kanban by going to Project Settings \> Features. There you will find the Sprints feature. When it is enabled, the board will be a Scrum board. When it is disabled, the board will be a Kanban board.

![Screenshot 2024-07-11 at 3.31.30?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335120i2C7975AF06EC4F81/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 3.31.30?PM.png")

Boards are just a way to view and manipulate the issues. The issues are not "in" the board. Issues are "in" projects. Boards use a filter to determine which issues to display within the board. For the built in board in a Team Managed project that filter is hard coded to include all issues in that project, and only issues in that project.

But you can create other filters to select any superset or subset of issues from 1..n projects, and then use that filter as the basis for another agile board.

You do not have to make any change to the issues, necessarily, to display them in a scrum board vs. a kanban board. If the issues are within the scope of the board's filter then they will display in that board.


author: William Fanning
body: THIS! Okay I finally get it.   

1 team managed project = 1 built in board and no more.

You can turn that board from a scrum to kanban by turning on off the sprints feature in the project settings. All set :) Thank you!   

Thank you so much! [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

As one final question just so I can really have things organized in my head ... is the team-managed / company-managed setting happen at the organization level? I am not sure where else it would be.   

So funny they allow us to start making a second board but then simply show an error message preventing it (with no explanation). That is what tripped me up.


author: Kit Friend
body: Team vs Company is set on a per-project basis [@William Fanning](/t5/user/viewprofilepage/user-id/2841090) , and when you initially create the project:  

![CleanShot 2024-07-12 at 09.37.00@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/335132i48EEB419B355099B/image-size/large?v=v2&px=999 "CleanShot 2024-07-12 at 09.37.00@2x.png")


author: Trudy Claspill
body: Having just been through training some Jira Admins on this topic I do want to point out that, depending on what project template you select, the above prompt does not always display.

It is possible to enable non-Jira Admins to create new projects, but they would be able to create only Team Managed projects. They would never see the prompt.

If you are a Jira Admin and if you select Scrum or Kanban from the Software development templates then the prompt does display.

![Screenshot 2024-07-11 at 5.11.23?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335138i547B1299AA4773CA/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 5.11.23?PM.png")


author: William Fanning
body: Ok great :) I dont think that should be an issue for a long time. Thank you!


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