youngmon/atlassian-qna huggingface dataset:
getting error "This page has failed to load"
Asked by Daniel Vaca:

When I try to edit a confluence document I'm getting error "This page has failed to load" and "Error details: failed to fetch". I have noticed it's been getting slower and slower the more I edit the document. Is this a common occurrence?


Answers:
author: marcus.lancaster
body: Having this exact problem now... brand new user of Confluence... first ever document created... and now I can't edit it. Marvellous.


author: Bridget Maloney
body: More reports over here - <https://community.atlassian.com/t5/Confluence-questions/Confluence-page-editor-isn-t-loading/qaq-p/1243282>


author: JB
body: This is the 3rd time in a month we've had this issue at least. Don't how common it normally is.


Tags: cloud

confluence-cloud
Confluence page editor isn't loading
Asked by Nechama Ross:

My confluence page editor won't load. It's not my internet connection. I can load other pages on my computer fine. I've tried to reload it and restart Chrome several times, and it's still not loading. I keep getting a note that it's also not Atlassian's/Confluence's connection. I'm facing the same issue with all my other pages. The error message looks like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/75044i98718747A88108B5/image-dimensions/367x139?v=v2 "image.png")


Answers:
author: Bridget Maloney
body: My team is also experiencing this on our instance.

Unfortunately the Contact Support page won't let me actually contact support (just review documentation or come here) - <https://support.atlassian.com/contact/#/>

The Confluence Status page also says everything is operational: <https://confluence.status.atlassian.com/>

UPDATE - per JB, the status page above does now reflect the outage.

How do we escalate this to someone who can do something?

comments: author: JB
body: I have re-opened my previous support ticket and added a second one. I am guessing more parties are doing that, also people are @ ing them on twitter. And they get automated messages from the site not loading as well, so if there is someone in the office they should be aware.


author: JB
body: They just updated the status page too <https://confluence.status.atlassian.com/>


author: Bridget Maloney
body: Awesome! Thank you for the update, JB!

\*crosses fingers\*


author: Franck Methia
body: I have the same message since 15 minutes


author: Sai Ramanathan
body: Hello there, I work on the Confluence Cloud team and wanted to quickly weigh in on this.

Unfortunately we had a brief outage this morning that caused creation and editing of pages to fail. This was fixed and editing and page creation have been working correctly since.

You can monitor the status of Confluence Cloud at anytime [here](https://confluence.status.atlassian.com/). Please reach out to support or leave a comment here if you're seeing this issue persist and we are happy to help.


author: Matthew Knoll
body: Same, was editing a page and the message popped up.


author: marcus.lancaster
body: Same here. First time user. First document. Marvellous.


author: Anastasiya Kruchkevych
body: same here, hopefully they fix it soon
Unable to open drafts
Asked by Vernon Gomes:

Greetings! When accessing my drafts within my Confluence the loading icon just spins and never allows me to actually continue working on the page.


Answers:
author: Bridget Maloney
body: More reports over here - <https://community.atlassian.com/t5/Confluence-questions/Confluence-page-editor-isn-t-loading/qaq-p/1243282>


Tags: cloud

confluence-cloud
Unable to delete space (not an admin)
Asked by Ana Juma:

Hi everyone, for some strange reason, the first space I created on Confluence I am not an admin, therefore I am not able to delete it.

Any solution for this? I've created other spaces and would like to delete this one.

Would appreciate your support!

Thank you in advance \<3

![Screenshot 2019-12-04 at 15.08.02.png](/t5/image/serverpage/image-id/75034i0CB56DAAA6751AA0/image-dimensions/438x312?v=v2 "Screenshot 2019-12-04 at 15.08.02.png")


Answers:
author: Jura Gorohovsky
body: This looks like a known issue: [CONFCLOUD-68319](https://jira.atlassian.com/browse/CONFCLOUD-68319)   

Consider voting it up, at least that's what I did when I stumbled into a similar problem a few months ago.

comments: author: Ana Juma
body: Right, that's exactly the issue. Thank you, [@Jura Gorohovsky](/t5/user/viewprofilepage/user-id/646156) !


Tags: cloud

confluence-cloud
How to delete an entry in Confluence internal director?
Asked by Richard Coffre:

Hi all,

I have already asked the question(\*), but I did not have an answer to my last question, where I wondered how to delete the entry in Confluence internal directory without disabling the Confluence internal directory.

So is it possible?

So far, it is a big issue for me because most of the time, I am unable to be connected as a full admin, and I cannot manage the apps.

Any advice will be appreciated.

Best regards,

Richard


Answers:
author: Shannon S
body: Hello Richard,

Thank you for following-up with us.

Per your question in [Why I have "Confluence Internal Directory" entry in my profile?](https://community.atlassian.com/t5/Confluence-questions/Why-I-have-quot-Confluence-Internal-Directory-quot-entry-in-my/qaq-p/1209029), the Internal Directory is there by default as the local user directory.

See in [Configuring User Directories:](https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html)
> You cannot remove the internal directory. This precaution aligns with the recommendation below that you always keep an administrator account active in the internal directory.
>
> #### Recommendations {#toc-hId--682034708}
>
> The recommended way to edit directory configurations is to log in as an internal user when making changes to external directory configuration.
>
> ![(warning)](https://confluence.atlassian.com/s/en_GB/7901/af536c7c6dffcc1d697b914b797aa7f2f306b4f8/_/images/icons/emoticons/warning.svg) We recommend that you keep either an administrator or system administrator user active in your internal directory for troubleshooting problems with your user directories.

Although this is not recommended, your database administrator will be able to delete the username entry from the Internal Directory using the database. It's in the **cwd_user** table. However, be advised that if that is done, and the LDAP directory is unavailable or if you need to edit the LDAP settings, you will not be able to login with your username again.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-server

server
deleting a test space - not an admin user
Asked by Ian Bailey:

hi, i set up a blank test space to play around with confluence, but it appears this means i'm not an admin user and can't delete the space. how can i get this space deleted?


Answers:
author: Darryl St_ Pierre
body: [@Ian Bailey](/t5/user/viewprofilepage/user-id/3654142) , are you using the Free version of Confluence? If so, you are not able to administer the first space created. It is created by the system account and cannot be managed.

There is an open issue with Atlassian - [https://jira.atlassian.com/browse/CONFCLOUD-68319](https://jira.atlassian.com/browse/CONFCLOUD-68319?_ga=2.185620192.899478217.1575390880-1154560300.1570462982). You can monitor it to see if the behavior changes in the future.

comments: author: Ian Bailey
body: thanks [@Darryl St_ Pierre](/t5/user/viewprofilepage/user-id/1757592) , much appreciated. yes i'm using the free version at the moment. guess it's not a big deal, but would like to be at least able to rename the space.


author: Shannon S
body: First of all, [@Darryl St_ Pierre](/t5/user/viewprofilepage/user-id/1757592) thank you for providing the answer on this.

[@Ian Bailey](/t5/user/viewprofilepage/user-id/3654142), this the bug that Darryl linked ([CONFCLOUD-68319](https://jira.atlassian.com/browse/CONFCLOUD-68319)) has since been resolved. Are you still encountering this problem at this time?

Regards,

Shannon


Tags: confluence-cloud
Is Confluence 7.1 or Enterprise 6.13 working with Crowd 2.11.2?
Asked by Alexander Fedtke:

Just to want to double check if Confluence 7.1 or Enterprise 6.13 working with Crowd 2.11.2?

Seems like it from the documentation here but maybe it is outdated.

<https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-confluence-198573.html>


Answers:
author: Marcin Kempa
body: Hi [@Alexander Fedtke](/t5/user/viewprofilepage/user-id/617921)

It should be compatible, however I strongly encourage you to upgrade your Crowd version to the latest one as there were many important bugfixes in the mean time, including security ones.

Best Regards,

Marcin Kempa


Tags: confluence-server

server
How to make a user list with picture profile ?
Asked by JC:

I want to make a trombinoscope / profile picture list for my user and I don't find how, can you help me please ?


Answers:
author: Mike Bowen
body: Hi [@JC](/t5/user/viewprofilepage/user-id/499816),

There doesn't appear to be a native trombinoscope profile macro in Confluence, which is a little annoying. There is though a macro called **Profile Picture**, which pulls a single users picture if they have an avatar added on their profile.

You could create a page with a table and copy and paste the Profile Picture macro multiple times.

There is also a macro called **User Profile**, which provides Name, Email address and Profile Picture, again it is a single user affair.

Both solutions are not ideal if you have tens or hundreds of users but it is better than nothing.

-Mike


Tags: cloud

confluence-cloud
Can I customize which fields to display in the Jira Macro?
Asked by Daniel Armyr:

So I have started using the Jira macro extensively in Confluence (<https://confluence.atlassian.com/doc/jira-issues-macro-139380.html>)

This macro comes with a pre-defined set of fields to show for each ticket, see below. I find this list to be way too long and I remove most fields manually every time I use this macro.

Does anyone know if there is a way to configure the macro to show a different set of fields as default?

![Namnl?s.png](/t5/image/serverpage/image-id/75000i0C1C6CE56DB4C619/image-size/large?v=v2&px=999 "Namnl?s.png")


Answers:
author: Dominic Lagger
body: Hi [@Daniel Armyr](/t5/user/viewprofilepage/user-id/3662282)

In my opinion, there is no way to set another default value.

We use confluence server, and there we built a user macro for this purpose. But since you are on the cloud, you can't have user macros.

Regards,

Dominic


Tags: cloud

confluence-cloud
Transliterate page titile in document url for not delete non-latin symbols from url
Asked by Murz:

Confluence document urls contains title as last part. This works well for English letters and numbers, but it eats all non-latin symbols.

For example, if I type title "Test ???? 123 Test" - in url will be only "Test+123+Test", so Russian letters "????" are deleted.

So if people use only non-latin titles, they see empty page title in url.

Can you please make transliterate of page title for url, to prevent empty url for non-latin titles? Thanks!


Answers:
author: Bob Sovers
body: I searched for any issues in the public-facing jira project that Atlassian has for Confluence Cloud, using the query:

[https://jira.atlassian.com/issues/?jql=project%20%3D%20CONFCLOUD%20AND%20resolution%20%3D%20Unresolved%20and%20summary%20\~%20title%20and%20summary%20\~%20special%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC](https://jira.atlassian.com/issues/?jql=project%20%3D%20CONFCLOUD%20AND%20resolution%20%3D%20Unresolved%20and%20summary%20~%20title%20and%20summary%20~%20special%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC)

And I could not find anything that mentions non-latin characters in the page title. You should file a bug report / support ticket for this issue, It just makes it appear that Confluence Cloud should only be used by people who only use ASCII characters for their page titles!


Tags: cloud

confluence-cloud
Text input without edit button
Asked by ?????? ???????:

Hello! Does anyone have a custom macro so that they can enter text without clicking the "edit" button? I do not mean a contextual discussion of selected words. (sorry for my eng)


Answers:
author: Dominic Lagger
body: Hi [@?????? ???????](/t5/user/viewprofilepage/user-id/3662243)

What do you want to achieve? What is your goal? Why you want to have this possibility?

Perhaps, with a little bit more informations about what you want to achieve, we can help you a bit more.

For now, I don't know any possibility to change text in the view mode.

Regards, Dominic

comments: author: ?????? ???????
body: [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) Thank you for your reply. This is necessary for comfortable filling out the report by my employees. The fact is that when making a record during editing, the page is very slow and this is not convenient, so it is necessary that it takes a minimum of time  

![??????.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/75024i06352B051183B9FF/image-size/large?v=v2&px=999 "??????.PNG")  


author: Dominic Lagger
body: Okay, I understand.

Unfortunately, I have to tell you: this isn't possible.

There was a feature request for this purpose, but it was closed a long time ago.

<https://jira.atlassian.com/browse/CONFSERVER-29285>

Regards, Dominic


Tags: confluence-server

server
Remove 'link page' Confluence button on Jira Cloud
Asked by Mamta Kalwani:

Is there a way to remove the link page button for a Cloud site that has both Confluence and Jira?

As not all people in the organisation use Jira and Confluence so it confuses them.![Screenshot 2019-12-04 at 10.10.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/74989i94E9FA2E41822539/image-size/large?v=v2&px=999 "Screenshot 2019-12-04 at 10.10.03.png")


Answers:
author: Mike Bowen
body: Hi [@Mamta Kalwani](/t5/user/viewprofilepage/user-id/2779122)

No it can't be removed, nor could I see anywhere in Project Settings allowing me to switch it off.

Besides you said not all people in the org use Confluence and Jira projects, but what about those who do, removing the link for them would not be beneficial.

What you could do is use an old project type, instead of the new way.

- Mike


Tags: cloud

jira

jira-cloud
draw.io doesn't installed
Asked by Hyunsik Kang(kaka):

1. Hi. We are using cloud atlassian confluence.  
   The draw.io plugin is not installed in our admin.  
   It is obviously installed but it was uninstalled with an error.  
   My company is using the service at <https://koreacreditdata.atlassian.net>. please answer about my question.

it is my screenshot. please help let me know why plugin doesn't work. and fix it

![screen_shot_2019-12-04_at_4.23.39_pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/74993iFBEEEEE749802C21/image-size/large?v=v2&px=999 "screen_shot_2019-12-04_at_4.23.39_pm.png")


Answers:
author: David Benson _draw_io_
body: It looks currently uninstalled. Are you saying you did not uninstall it and the system did that for you? If that would be something you need to file a support ticket to Atlassian for.

comments: author: Hyunsik Kang(kaka)
body: yeah we did not uninstall it. how can i issue a ticket?


author: David Benson _draw_io_
body: <https://support.atlassian.com/> , at the bottom "log in to contact support"


Tags: cloud

confluence-cloud

draw.io
Can I change the background color of zoom lense in livesearch macro
Asked by Sridevi Dwaraganath:

Can I change the background color of zoom lense in livesearch macro


Answers:
author: Dominic Lagger
body: Hi [@Sridevi Dwaraganath](/t5/user/viewprofilepage/user-id/3661900)

Out of the box, this isn't possible.

The only way I could think of, would be an user macro, which includes the live macro and some javascript and css, where you would change the background-color.

Are you familiar with [User Macros](https://confluence.atlassian.com/doc/writing-user-macros-4485.html), Javascript and CSS?

Regards, Dominic

comments: author: Sridevi Dwaraganath
body: Hi [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) ,

Thanks for the reply, Nope i am not familiar, sample code will be of real help.


author: Dominic Lagger
body: Hi [@Sridevi Dwaraganath](/t5/user/viewprofilepage/user-id/3661900)

This is a possible user macro:

```
## Macro title: Live Search Colored
## Macro has a body: N
##
## Developed by: Dominic
## Date created: 05/12/2019
## Installed by: Dominic

## This is an example macro
## @param Color:title=Color|type=string|default=red|desc=Color by name or by HEX

<div id="livesearchmacro">
<ac:structured-macro ac:name="livesearch" ac:schema-version="1" ac:macro-id="842a4a89-897c-419a-b917-b84087bd1281">
<ac:parameter ac:name="size">large</ac:parameter>
<ac:parameter ac:name="placeholder">Live search</ac:parameter>
</ac:structured-macro>
</div>
<script>
var input = document.getElementById("livesearchmacro").getElementsByClassName("text")[0]
input.style.backgroundColor = "$paramColor"
</script>
```

Note:

* The user macro just includes the "Live Search" macro in "Storage Format"
* If you want other options from the "Live Search" macro, just copy the generated storage format into this user macro

Hope this helps. Let me know, when you have further questions

Regards, Dominic


author: Sridevi Dwaraganath
body: I dont know why i am not able to see user macro :-( in confluence. Version which i am using is 6.13.6. For now i hacked it a bit like this using div style

\<div style="vertical-align: top;width: 280.0px;border-radius: 5.0px;background-color: rgb(236,237,240);"\>  
\<ac:structured-macro ac:macro-id="0b124fdb-5328-4c1c-878b-0c931f1c721f" ac:name="livesearch" ac:schema-version="1"\>  
\</ac:structured-macro\>  
\</div\>


author: Dominic Lagger
body: For user macros you need to be an administrator.

See the documentation here: <https://confluence.atlassian.com/doc/writing-user-macros-4485.html>


Tags: confluence-server

server
Missing admin permission
Asked by JBO:

I've got the free plan and created a few spaces. For some reason I'm not the admin of one of the spaces. under Administrators a 'Former user' is listed, but I'm not.

Since I do not have any access to edit permissions on the free plan there seems to be little I can do. any ideas?


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@JBO](/t5/user/viewprofilepage/user-id/3661780) ,

Welcome to Community !

Free plan confluence instance is affected by below bug and please vote or watch the bug ticket to get further updates on this.

<https://jira.atlassian.com/browse/CONFCLOUD-68319>

Thanks,

Avinash

comments: author: JBO
body: Thanks [@Avinash Bhagawati _Appfire_](/t5/user/viewprofilepage/user-id/3491119) , that would explain it.


Tags: confluence-cloud
Really slow access to Confluence from Xiamen, Fujian
Asked by Grace Yao:

We're using Confluence Cloud.

We found today that our Confluence URL(you'll find it under the name of my account) is suddenly not accessible, it took me 10+ minutes to log in, another 10+ minutes to open a page, we cannot use it anymore...

But it works well on handset, and it's pretty fast, except that Macros cannot be displayed normally on handset.

Could you please help? Thanks in advance!


Answers:
author: Shannon S
body: Hi Grace,

Welcome to Atlassian Community. It's great to meet you.

My first recommendation would be to run through the steps at [Jira or Confluence Instance is running slowly](https://confluence.atlassian.com/cloudkb/jira-or-confluence-cloud-instance-is-running-slowly-691011837.html).

Please feel free to provide me the details of each step and I can help to narrow down your issue.

Regards,

Shannon


Tags: cloud

confluence-cloud
export to html is failing; can't find log files to diagnose
Asked by Meg Miranda:

exporting our whole confluence cloud space to HTML.

fails with "there is an error in the report. Please check your log files."

I can't seem to find this log file.

-meg


Answers:
author: Shannon S
body: Hello Meg,

Welcome to Atlassian Community. It's great to meet you!

This error could be caused by a single page in your space. You can try by doing a custom export and only export chunks of pages at a time until you reach the page that has an issue.

Otherwise, your log files are stored privately on our end. We can have a look for you if you raise a ticket on our support portal, [support.atlassian.com](http://support.atlassian.com/contact).

Regards,

Shannon

comments: author: Meg Miranda
body: did you have any tips or patterns that you all see that could cause problems on a page?

we have like 200 articles in the section that is failing the worst


author: Shannon S
body: Hello Meg,

Sometimes I've seen this issue if a particular attachment is corrupt or not readable, for example.

Another issue that could occur is if you have any pages that have a lot of macros on them. In that circumstance, I'm talking about users who have tens of Jira issues macros, for example. If you had pages like this you might experience performance issues when browsing to them.

One more issue I remembered is pages where the content was copied and pasted from elsewhere, inadvertently adding code to the page that Confluence wasn't able to handle.

Your best bet, to save you all that time and effort, is to contact the support team directly so we can have a look at your log file. It will tell us exactly the issue that your site is encountering.

Regards,

Shannon


author: Shannon S
body: Hello, Meg!

Hope you are well.

I was wondering if you could let me know if you were able to resolve this issue? I see that you didn't raise a ticket with the support team, so I was curious to see if you resolved it on your end, and what the issue was.

Thank you,

Shannon


Tags: confluence-cloud
Google drive for Confluence macro not working
Asked by Frank_Pace:

I'm new to Confluence and have recently tried installing Google Drive for Confluence macro. This add-in installs but when I try to embed a google doc , sheet or slide the 'Insert' button is greyed out after entering the link to the document and therefore won't allow the doc to be inserted into a page. I've checked pop-up block and have disabled this for my site. What could be going wrong?


Answers:
author: Fabian Lim
body: Hi [@Frank_Pace](/t5/user/viewprofilepage/user-id/3659720)

There was a similar post with a solution for your issue. Check it out: <https://community.atlassian.com/t5/Confluence-questions/Embedding-Google-Drive-document-in-Dashboard-does-not-work/qaq-p/1308570>

Regards


Tags: cloud

confluence-cloud
How do you change .PDF files to a link.
Asked by Rommel Par:

I have attached .PDF files in my Decision Log and I would like to change each of the .PDF files to a link so I don't have to double click on the .PDF file to open them. Instead, I just want to be able to click once on the link and it will open the .PDF files


Answers:
author: Thomas Bowskill
body: Hi [@Rommel Par](/t5/user/viewprofilepage/user-id/3582875)

A slightly creative approach would be to assign labels to your attachment, and then you can use the [Attachments macro](https://confluence.atlassian.com/confcloud/attachments-macro-724765160.html) to add separate attachments lists, using the label to filter the results into the categories you have.

It seems that the display as a link feature isn't there yet -- [I've found a post related to this](https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-Show-as-link-for-an-PDF-attachment-in-the-new/qaq-p/1096332)

Hope that helps somewhat


Tags: cloud

confluence-cloud