youngmon/atlassian-qna huggingface dataset:
can login with Jira but not confluence
Asked by Shabir Saib:

Good day

Please can you assist with the above issue. I have diagnosed up until the below point. I have tried creating a new directory connector which also fails.

![error.jpg](/t5/image/serverpage/image-id/91454iB94A6442C665342C/image-size/large?v=v2&px=999 "error.jpg")


Answers:
author: Shabir Saib
body: Hi,

This was resolved. server ip was changed.


Tags: confluence-server

server
Confluence attachment Size increased to 57 GB
Asked by Amit_Saha:

Hi Guys

Hope everyone is doing well. We are using Confluence server version **6.8.2 build 7701.**

My question is that the attachment Folder of Confluence which is stored in

**/var/atlassian/application-data/confluence** is increased to 57 GB.My queries are below:

Is this is a matter of concern

Is there any possbile ways to reduce the size.

Will it cause any issue in the future.

It would be great help folks if i can get some help on this. Thanks a lot in Advance.

Regards

Rosan Sharma


Answers:
author: JimmyVanAU
body: Hi Rosan,

can you check which folders are using the disk space?

Run

```
du -ch --max-depth=2 /var/atlassian/application-data/confluence
```

and it should tell you what directories are consuming the space.

If they are logs that are not being rolled over or temporary file caches, you are safe to delete them. If they are attachments, you will need to talk to the space owners. Mapping the space id's to the space names will require some SQL, but it can be done.


Tags: confluence-server

server
Upgrade failed and install-directory not restored
Asked by TK:

Hello,

due to technical problems our upgrade of confluence server failed. The install directory has not been recovered, so if we try to execute the installer again, we are only able to install a new confluence-instance.We have backups of our home-directory and the database, how should we move on to avoid data loss?

Kind regards


Answers:
author: Lasse Langhorn
body: Hi,

I would try the following assuming Confluence was installing on a Linux box:

1. Restore your Confluence database with backup data.
2. Restore your Confluence home directory data to a new directory. Eg. /pack/confluence-home
3. Download the Confluence version as a tar.gz file so it will reflect your database backup and Confluence home data. URL: <https://www.atlassian.com/software/confluence/download-archives> so download the Confluence version as it was before you tried to upgrade.
4. Installing Confluence on Linux from Archive File. eg to a directory named /pack/confluence URL: <https://confluence.atlassian.com/doc/installing-confluence-on-linux-from-archive-file-255362363.html>
5. Edit confluence-init.properties in /pack/confluence/confluence/WEB-INF/classes. Set the "confluence.home = /pack/confluence-home" property.
6. Edit /pack/confluence-home/confluence.cfg.xml so it will match your database URL, username and password.
7. Start Confluence

Hope this will get further.

Regards

Lasse Langhorn

comments: author: TK
body: Hi Lasse,

thanks, that helped me to solve the problem!

Regards

Thomas


author: Lasse Langhorn
body: Hi,

Glad to help.

Regards

Lasse Langhorn
Can't create page from REST API and NGINX doesn't work
Asked by Nurbala Bukhasheva:

Hello everybody,

I want to save my meeting's details from Outlook to my Confluence page.

I configured my nginx configuration file and add localhost to WHITELIST in Confluence.

But unfortunately it doesn't work.

Can anybody help me, please with resolution.

Here is the whitlist from confi:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/91408i83ACB679E96294E5/image-size/large?v=v2&px=999 "image.png")

It is a configuration in nginx file:![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/91409i1E4B21001BBE52D5/image-size/large?v=v2&px=999 "image.png")

And here is the POST method:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/91410iF00501EB566F9808/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: What is the error response?


Tags: confluence-server

server
Issue with EOL check on GUI confluence server 6.6.6
Asked by Roja Gurram:

![Error1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/91407iEEF564198F88B3FA/image-size/large?v=v2&px=999 "Error1.PNG")

Hi Everyone,

We are getting the EOL (End -of- Life ) health check error on UI.

Could anyone please let me know how to overcome this issue.

Please find attached Error screenshot for the same.


Answers:
author: Sven Schatter _Lively Apps_
body: Hi Roja,

The best way to get rid of this warning would be to update your Confluence to a [version that has not reached end of life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html)! But if you need to stay on your EOL version, you might find [this Community answer](https://community.atlassian.com/t5/Confluence-questions/How-to-deactivate-End-of-Life-health-check-in-Confluence/qaq-p/626920) helpful.

Cheers,  
Sven

comments: author: Roja Gurram
body: Hi Sven,

Thanks for your reply and suggestion.


Tags: confluence-server

server
HTML Export for offline documentation
Asked by IST:

Hello

I'm looking for a HTML Export for our online documentation written in our Confluence.

This export will be used as an offline documentation.

Really important is, that the exported HTML files have the "same" file name like the online version. Because we use context sensitive help.

The Content Exporter would be nice, but the exported html files get new names like:

...\\page13336864.html

Online Documentation:

...\\abcd

I have not found a setting where I could change this

Is there any possibility to get the original file name in html export?

Or does anyone have another idea how I could realize our html offline documentation ?

Already thanks,

Daniel


Answers:
author: Matt Reiner [K15t]
body: Hey Daniel,

You might want to try out may team's app [Scroll HTML Exporter](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence?hosting=server&tab=overview). The app gives control over the naming used for the exported HTML content and includes CSS-based theming and search.

comments: author: IST
body: Hey Matt  
Thanks for the hint. I had already tested Scroll HTML Exporter. But I had some problems with it. In the meantime I realised that the problem was me ;-(  
After the good and quick help from the k15 supportet I will try it again.

Thanks, Daniel


Tags: confluence-server

documentation

export

offline

server
Configuration of Corp user in Confluence Server 6.6.6
Asked by Roja Gurram:

Hi All,

How to add/configure new corp AD users into Confluence server 6.6.6.

What is the procedure do i need to follow to achieve this ?

please let me know the steps to finish this.


Answers:
author: Nic Brough -Adaptavist-
body: If you're using AD to provision users in your Confluence, then all you need to do to add and configure new users is to add them to AD. You'll need to talk to your AD administrators/owners.

comments: author: Roja Gurram
body: Hi Nic,

Thank you for the update.

You'll need to talk to your AD administrators/owners. - Is this confluence AD Admin ?


author: Nic Brough -Adaptavist-
body: No, you need to talk to the AD admins. You've said you are using AD for the users, so the admins of your AD system are the ones who add / remove / update people's accounts in AD.


author: Roja Gurram
body: Hi Nic,

Understood. Thanks for the clarification on this.


Tags: confluence-server

server
I cannot tag anyone
Asked by Shenice Parkyn:

Hi everyone. As of Friday I can't tag anyone inside Confluence using the @ symbol. I looked in my Editor settings and everything is enabled. Why could this be happening?

Thanks


Answers:
author: Shannon S
body: Hello Shenice,

Welcome to Atlassian Community. It's nice to meet you! Could you please let me know the following about your situation?

1. I see you have a few different Cloud sites. Could you tell me if you encounter this issue on more than one site?
2. Is anyone else having the same problem?
3. Are you not able to mention *any* users, including yourself? If it's only specific users, you may be affected by the bug [ID-7089](https://jira.atlassian.com/browse/ID-7089). Please let me know if you believe you are affected by that bug.
4. Are you able to replicate this across multiple browsers, workstations, and networks?

Thank you for all of your help!

Shannon

comments: author: Shenice Parkyn
body: We cannot type @ in confluence. It simply does not appear.

So, we have to manually tag people... / and use the mention. So no, the note you sent doesn't help... Any suggestions? It seems to be a bug in your system.


author: Shannon S
body: Hi Shenice,

Thank you for confirming.

I see you have four different Cloud sites associated with your account. Can you confirm that you can replicate the issue on all four sites? 100% of your users are encountering this issue, to your knowledge?

If it's a bug in our system, we'll need to take a look at that. I see that you do have a few Cloud accounts which are eligible for support via the [Support Portal](https://support.atlassian.com/contact), I would recommend reporting the issue there so we can have a look at your site and report the bug with development.

Thank you!

Shannon


Tags: cloud

confluence-cloud
rest api - confluence
Asked by Kumar:

I am trying to manage (Create/Update) confluence spaces and pages via python and would like to use Confluence Rest API. I get an error stating, Basic auth is not permitted I have tried following the examples here - [https://github.com/atlassian-api/atlassian-python-api.](https://github.com/atlassian-api/atlassian-python-api/blob/master/tests/test-confluence-attach.py)It did not work, is there a similar like this for Confluence <https://jira.readthedocs.io/en/master/>


Answers:
author: Shannon S
body: Hello Kumar,

Welcome to Atlassian Community. It's nice to have you join us!

From the information you've provided, it sounds like you're trying to do this on Confluence Cloud. Can you confirm? If that's correct, use of basic auth without an API token has been deprecated in Cloud as of last year. You can have a look at that announcement below:

* [Deprecation notice - Basic authentication with passwords and cookie-based authentication](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/)

You'll want to follow the procedure from our Developer documentation to generate a token to use with authentication. Have a look below:

1. [Basic Auth for REST APIs](https://developer.atlassian.com/cloud/confluence/basic-auth-for-rest-apis/)
2. [Generating API tokens](https://confluence.atlassian.com/cloud/api-tokens-938839638.html)

Give that a try, and let me know if you have any trouble.

By the way, if you get stuck when writing your integration, we also have a Developer Community, which you can find on our [Developer Resources](https://developer.atlassian.com/resources) page. There, you can get help with integrations, developing for Atlassian products, and anything similar!

Regards,

Shannon


Tags: cloud
Why can I still use Team Calendars even though my trial has expired?
Asked by Riley Emmerson-Franke:

This isn't much of a problem pre-se, rather something I am puzzled about.

Several weeks ago I started a trial of Team Calendars + Confluence to create a proof-of-concept on how it could work for my team.

However, my trial has been over for a week now, and I am still able to add and edit events on our Team Calendar, which I am confused about. Is this an expected behaviour or am I missing something?

I am aware that I can continue to use the free version of Confluence if we have less than 10 users registered (which we do), but I am not sure if the same rule applies to calendars.

Thanks for your help.


Answers:
author: Shannon S
body: Hi Riley,

Welcome to Atlassian Community. It's nice to meet you!

If your trial expired about a week ago, it's likely you're still in the cooling-off period for that add-on. This gives you an extra bit of time to decide if you want to renew the add-on. That way, you're not shut-out the day that it expires. I believe the time is around 15 days. Of course, if you no longer want your team accessing that add-on, you can disable it via UPM.

I hope that clarifies things for you, but let me know if you have any questions about that!

Regards,

Shannon

comments: author: Riley Emmerson-Franke
body: Thank you Shannon!

I was still able to add events to the calendar 2 weeks after your response, however today I finally saw a message that the calendar was read-only and that a subscription was required to create events. It's pretty cool that the add-on has a generous cooling-off period.

Thanks again for your help, cheers!


author: Shannon S
body: Hi Riley,

Thank you for getting back to me on this. Glad to hear that was indeed the case!

Take care, and have a pleasant rest of your week.

Shannon


Tags: cloud

confluence-cloud

team-calendars-for-confluence
ConfiForms: Show paragraph in form
Asked by Kruttika Swaminathan:

I've created a form using ConfiForms. I want to be able to show a disclaimer agreement in the form, with a checkbox for the disclaimer. Just some simple text and not a form input variable. I'm not able to find a way to do this - any suggestions?


Answers:
author: Alex Medved _ConfiForms_
body: Hi

You can have your forms with totally custom layouts - <https://wiki.vertuna.com/display/CONFIFORMS/ConfiForms+Form+with+custom+layout>

That allows you to use other macros together with ConfiForms Field macros to build the layout want and design the form (view) as you like

Alex


author: Alexandra
body: If you need a checkbox anyway, why not use a checkbox (group) with the paragraph as label?

I always put a short version with the checkbox ( I agree....) and put a long version below outside of the form, like this:

![Corel020.png](https://community.atlassian.com/t5/image/serverpage/image-id/91766i23BC02C0E7777C3E/image-size/large?v=v2&px=999 "Corel020.png")

comments: author: Kruttika Swaminathan
body: That's a great idea, thanks! But again, the box appears below the form (outside the Registration Control). Do you know how it could be part of the form?


Tags: cloud

confiforms

confluence-cloud
Confluence Cant move pages getting "something went wrong error"
Asked by Jonalyn David:

Im trying to move the heirarchy of my confluence page.

But it showing "something went wrong error".

I tried incognito and also clear cache but still same issue.

![confluence move page error - something went wrong.png](/t5/image/serverpage/image-id/91367i8C3F99618E770EF6/image-size/large?v=v2&px=999 "confluence move page error - something went wrong.png")


Answers:
author: Fadoua
body: Good day [@Jonalyn David](/t5/user/viewprofilepage/user-id/3875904)

* Do you have the required permissions in the target space?
* Did you try it on a different browser? Are you getting the same behaviour?

Any steps from your end will help us in the troubleshooting process.

Best,

Fadoua

comments: author: Jonalyn David
body: I'm moving the page in the same space. And I'm one of the space admin.  
I tried in IE same result, even tried incognito.


author: Fadoua
body: [@Jonalyn David](/t5/user/viewprofilepage/user-id/3875904) in this case you don't need to use "move" from the ellipsis menu.

Go to Space Settings -\>Content Tools -\> Reorder pages

Then move the pages anywhere you want.

Please let me know how it goes.

Best,

Fadoua


author: Jonalyn David
body: It doesnt allow me to move reorder pages. is it a restriction on the permission?


author: Fadoua
body: [@Jonalyn David](/t5/user/viewprofilepage/user-id/3875904) Please contact your Confluence Admin because if you are a space admin, granted the permissions required you should be able to reorder the pages.

Can you please send me a screenshot once you click on space settings?

Best,

Fadoua


Tags: cloud
How can I recover this page?
Asked by corey.lee:

Was trying to publish this page:

<https://pushpay.atlassian.net/wiki/spaces/EM/pages/edit-v2/995986048>

And it has went down. The editor wont reload and the content isnt in view on the regular page.

<https://pushpay.atlassian.net/wiki/spaces/EM/pages/995986048/2020%2BChurch%2BDisrupt%2BCommunications>

I need help recovering this page. ![Screen Shot 2020-04-20 at 4.17.29 PM.png](/t5/image/serverpage/image-id/91341i2426F741048D9598/image-size/large?v=v2&px=999 "Screen Shot 2020-04-20 at 4.17.29 PM.png")![Screen Shot 2020-04-20 at 4.17.38 PM.png](/t5/image/serverpage/image-id/91342i1B20897BF6953E9C/image-size/large?v=v2&px=999 "Screen Shot 2020-04-20 at 4.17.38 PM.png")


Answers:
author: Brant Schroeder
body: If you followed the steps and it is still broken then you will need to submit a support ticket to Atlassian <https://support.atlassian.com/contact/#/>


Tags: cloud
Cannot create a Jira Issue from confluence
Asked by Germ?n Barrientos Mora:

I am creating a Requierements Document using Confluence online template, after saving and publiching document, if I highlight a portion of text, I got a contextual menu, in which I find an option to create a new Jira Issue, when I choose it, I fill some fields values, when I save, COnfluence process it correctly, as no Error Message is raisen. Issue is created correctly in Jira, but link in Counfluence is not created.

Once I was able to created correctly even with a tag with issue status (inside Confluence document).

Can you please give some advice?

Thanks


Answers:
author: Shannon S
body: Hello [@Germ?n Barrientos Mora](/t5/user/viewprofilepage/user-id/1272009),

Thank you for contacting us about this.

Could you tell me a few things about the problem you've experienced?

1. Does this happen when you are creating multiple issues at one time, or only single issues?
2. Are other users experiencing the same issue?
3. Is this with specific projects, such as Next Gen projects in Jira?

As a workaround, you can use the [Jira issues macro](https://confluence.atlassian.com/confcloud/jira-issues-macro-724765217.html) to create Jira issues via Confluence, but I understand this isn't ideal because you can't use the highlighting feature to do so.

I look forward to hearing from you soon!

Shannon


Tags: cloud
Is it possible to connect multiple Jira Cloud instances to one Confluence Cloud?
Asked by Lenny Tabakman:

I would like to be able to use the /Jira macro and other macros for pulling Jira data, with multiple Jira Cloud instances, into one Confluence space. Is this possible either natively or with marketplace apps?


Answers:
author: Vero Rivas
body: Hi [@Lenny Tabakman](/t5/user/viewprofilepage/user-id/3849094)

Look at this posts, maybe can help you

<https://confluence.atlassian.com/doc/linking-to-another-application-360677690.html>

<https://community.atlassian.com/t5/Jira-questions/Linking-two-Cloud-Instances-Accounts/qaq-p/1474076>

Cheers


Tags: cloud
Space's Backup - Import to recover
Asked by miguel_molina:

Hello,

I need help to restore a space, when performing the import the error below occurred.

![Screen Shot 2020-04-11 at 20.17.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/91326i0C105C4F4E186A92/image-size/large?v=v2&px=999 "Screen Shot 2020-04-11 at 20.17.11.png")

The import file:

![Screen Shot 2020-04-20 at 09.38.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/91328i85B38819A92A71BB/image-dimensions/252x132?v=v2 "Screen Shot 2020-04-20 at 09.38.12.png")

How should I proceed to import the backup?

Thanks for listening.


Answers:
author: Daryl Karan
body: Hi Miguel,

Confluence doesn't make it really easy to backup and restore a space within their Cloud environment. You can use these steps to export and import a space in Confluence Cloud:

Export: Follow these steps [HERE](https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/)  
Import: Follow these steps [HERE](https://confluence.atlassian.com/confkb/how-to-copy-or-rename-a-space-in-confluence-169578.html#HowtocopyorrenameaspaceinConfluence-solution3)

The big part is renaming the old space with the new space name in the xml file of the export file.

Hopefully this gives you what you were looking for.

Cheers,   
Daryl


Tags: cloud

confluence-cloud

import

restore
Error e7vpec when editing a document
Asked by Julius Reade:

I am able to view a document fine, however when I go to edit it, it loads for a few seconds then crashes immediately sighting error e7vpec.


Answers:
author: Fabian Lim
body: Hi Julius,

It would be very helpful if you can provide additional logs or screenshots. Are you using any special macros in the page?

Regards


Tags: cloud
What is the cause of this error?
Asked by MICHAEL STEFFEN:

In the Notifications section, I'm attempting to access a link created by one of my team members, but I keep getting

This is a restricted space {#toc-hId--1354441267}
-------------------------------------------------

Go to the previous page or [home page](https://mtbtools.atlassian.net/)

I have Confluence access. I have cleared cache, exited the browser, restarted my computer and still get the same error.

I'd appreciate any insight. Thanks.


Answers:
author: Shannon S
body: Hello Michael,

Welcome to Atlassian Community. It's nice to meet you!

I would recommend getting in touch with your site admin on this. Your team is on the Cloud Standard plan, which permits space admins to add restrictions on individual spaces. It may be that they inadvertently didn't include a group you're a member of, or forgot to add you to the space.

Once the admin has a look and can confirm no issues, they can report the issue to the [the Cloud support team](https://support.atlassian.com/contact) and we can help them take a look at their permissions setup.

Take care,

Shannon


author: MICHAEL STEFFEN
body: Thank you

comments: author: Shannon S
body: You're welcome, Michael!

Shannon


Tags: cloud
What gets migrated with the Confluence Cloud Migration Assistant
Asked by Shawna Morris:

I've already read the article: <https://confluence.atlassian.com/cloud/what-gets-migrated-with-the-confluence-cloud-migration-assistant-979415711.html>

**Question:**

But, I want to know... for the data being transferred via the Migration tool, will the page/revision history and the items in the Trash be retained and included in the migration?

**Background:**

We're in the process of handing over a significant amount of scrubbed data (in the form of Confluence Spaces, Pages, etc.) to another company and I'm trying to determine if all the "scrubbing" efforts were for nothing.

Thank you!


Answers:
author: Nadine Schuett
body: Hi [@Shawna Morris](/t5/user/viewprofilepage/user-id/1351774)

Have you ever found out what happens to trash items during the Confluence Server to Cloud migration? I have been digging around as well and haven't found any information either.

Many thanks!


author: LQ
body: bump

Page history is retained, but doesn't mention items in the Trash.


Tags: cloud-migration-assistant
ppt. to Confluence
Asked by Matt Salutillo:

Is it possible to upload a ppt. to Confluence and have people edit?


Answers:
author: Fabienne Gerhard
body: Hi [@Matt Salutillo](/t5/user/viewprofilepage/user-id/3875259) - welcome to this wonderful community

of course you can upload the ppt presentation to Confluence - system is able to handle data. You can embedd it on a page. If people want to edit it they will have to download it and upload the edited version.