youngmon/atlassian-qna huggingface dataset:
Unable to load trello powerups
Asked by Husnain Manj:

Hi,

I am new to trello i import the trello template from github and its working fine on browser but on trello there is error "Unable to load trello powerup".

thanks


Answers:
author: Marta Galofre de Alos
body: Hi Husnain,

Marta here, from Trello Support.

Right now, not all Power-Ups are available in the desktop app. I'll let my team know your interest in this so they can take it into account. For now, you'd need to use the browser to use that specific Power-Up.

Cheers,

Marta
[MacOS app] Cannot copy links (right click disabled)
Asked by ComSi_Ronald:

I cannot right click links in the MacOS app and select \[copy link address\] like I can in my browser.

I often use this to copy the exact URL of a comment (the "a couple seconds ago" link under a comment), which I then paste into a \[checklist\]. That URL of the comment will automatically be converted to a readable todo-item (first line of the comment will be displayed). But now there is no way to do this, except for loggin in to Trello in a browser just to copy the URL and paste it in the checklist in either the app or browser.


Answers:
author: Caity
body: Hi Ronald,

So far, I haven't been able to reproduce this. When I open the desktop app for Mac and secondary click on the comment timestamp, it brings up the options of copying or opening the link as expected.

Could you check in the app store to see if there's any update available for the Trello app? Also, could you let us know what version of the OS is currently running?

comments: author: ComSi_Ronald
body: Hi Caity, thank you for getting back to me.

I'm running MacOS High Sierra 10.13.1 (17B48) with what is I believe the current latest version of Trello 2.10.0 (no update in the App Store).

I created a short little video to illustrate: <http://www.videosprout.com/video?id=13b3eb20-91f8-477e-a111-d41e0cd7398b>


author: Caity
body: Thanks for sending that video. Are you able to secondary click in other parts of the app---for example, to copy text?

If not, would you mind sending the app's logs to us at trello.com/contact? You can export those by clicking on "Help" in the app's menu, and then "Export logs".


author: ComSi_Ronald
body: Haven't been able to test that, I will try that tomorrow when I'm back at work.

Today I tested Trello on my Mac at home and the secondary click does work there. I was under the impression it was a setting or something intentional.

I'll send over the logs tomorrow, would love to have it sorted out! Thank you so far Caity.


author: ComSi_Ronald
body: Just sent the logs over with a link to this thread.


author: Caity
body: Thanks Ronald, we'll take it from there!


author: ComSi_Ronald
body: Getting closer with the support team.

After a reinstall I worked again, but after switching off the spellcheck in preferences the secondary click died on me again. After switching spellcheck back on, I can secondary click again...

So if anyone else has the problem, turning on the spellcheck can be a temporary fix.
Set up Evernote Powerup connection but trello doesn't seem to recognize it
Asked by Tom Boulet:

I've enabled the Evernote powerup for Trello. I authorized the connection to Evernote from Trello. I got an email from evernote saying the connection was made. I see there is a connection in my evernote application page.

However, when I try to use the evernote powerup to create a note or attach a note, the "Link your Evernote account" green button still shows up.

I have 2 factor auth on the evernote account, but it went through that successfully when I set up the connection.

Any ideas?

Thanks.

Tom


Answers:
author: Tom Boulet
body: Finally got this working. I had to reauthorize a few times then finally it took. I got no errors each time. I got an email from evernote saying the account was linked each time. Then it finally just took after the third "reauthorize". I then revoked the 3 previous authorizations in my evernote account just to clean it up and it all stills works.


Tags: evernote
Cards moving automatically
Asked by Miki Denkovski:

Is there a way to automate the cards, for example, if i put a comment : User is not interested, to move the cards in other list?


Answers:
author: Matthew N
body: Hi Miki

You can automate this with [Butlerbot](https://www.butlerfortrello.com/dashboard.html).

1) Add Butlerbot to your board here

2) Add new card to list "Butler" with the following card title

*when a comment containing "not interested" is posted to a card, move the card to list "listname"*
creating new card via email containing html content
Asked by Michael:

Is it possible for emails containing html to place text content in 'description' area of each new card?

These are emails created by an answering service. Right now i just see the name of the caller, the subject line of the email.

The description only shows "To view the message, please use an HTML compatible email viewer!"

I appreciate your advice!


Answers:
author: Caity
body: Hi Michael,

What's most likely happening is that the entire body of the email is being sent to the card, but because HTML isn't accepted in a card description, that portion isn't displaying.

As a workaround, you could try using Zapier to create cards from emails rather than the email-to-board address. Zapier has a Formatter tool that could be used to strip the HTML from the email before adding the content to the card.

You can find more information about Zapier's Formatter tool here: <https://zapier.com/zapbook/updates/593/introducing-formatter-by-zapier/>

comments: author: Michael
body: Thank you Caity! I appreciate your help.


author: Michael Starr
body: So, I get that this issue is 3 years old at this point. But, it's still an issue. To put this in a nutshell, you are simultaneously refusing to render the HTML, and refusing to provide a solution for removing it. Some, mostly desktop clients will allow email to be sent in plain text. That's fine unless I use Gmail from my android device, which doesn't have a button for that. You say, well, maybe that's Gmail's problem. Maybe so, but I've chosen your tool to manage the many things in my day that need to be managed. Forwarding emails that require action is part of that process -- pretty common for many people probably.

So, I'd rather render the HTML, and see a true representation of what I forwarded for action. Barring that, I could get by without the HTML. But not allowing either solution seems like kind of a cop-out. Emails with heavy HTML content are just about unreadable in Trello. You should either render them or strip the code from them. Converting the links to text would, of course, be nirvana, because if I convert the message to plain text, all of the links are lost.

I did do a search for power-ups that do this, didn't see any. If one exists, I'm happy to use it. Please point it out.


author: Tiziano Tazzi
body: I agree
Help for IT Technicales Sales project
Asked by Nicolas C13:

Hello,

I am a technical sales representative in a computer solutions company, and I am looking for a workflow for my pre-sales project studies for my clients. Either the need, drafting documents, feasibility etc ... Do you have an example please?

thanks


Answers:
author: Mike
body: Hi Nicolas,

You might find our list of Trello inspiration boards useful, here: <https://trello.com/inspiration>

This is our collection of example boards, and you might find one useful there!
Trello: Merge, stack, or master/sub cards?
Asked by Alexandra Huang:

My team wants to use a trello board for collecting feedback from both staff and customers... is there a way/workaround for us to achieve this result?

Example. We have a team of 5 reps managing feedback from our customers. A common complaint is that finding how to cancel an order is too difficult. Right now our board is set up to have a list called "Website" where one of the cards is "Cancel button too difficult to find"... and every time one of our reps assists a Customer with this issue, they need to 'log" it to our board somehow.

* - Considered adding another card, attaching to a "master card", then archiving the new card... but doesn't seem ideal because the "sub" card doesn't automatically link also to the master card. So it's possible to get lost in the links. Is too much work/extra clicking. (Current workaround found somewhere on the interwebz)
* - Considered using the comment section as a "voting" section, but it gets muddled when users want to provide context
* - Considered the "voting" power-up but that is restricted to one vote per user.  


Answers:
author: Qasim
body: Hi [@Alexandra Huang](/t5/user/viewprofilepage/user-id/1163839),

We're offering a great, free resource on 'Creating a Master Board in Trello' in the form of a webinar / tutorial. I think you may find it useful.

It's happening tomorrow, July 31st but the resource will be available as a download at the link below anytime afterwards!

<br />

How to Create a Master Board in Trello (Webinar / Tutorial):

<http://bit.ly/2OB4oIa>

<br />

Hope you find this useful!

<br />

Best,

Unito


author: Caity
body: Hi Alexandra,

If you're using a helpdesk tool to collect this feedback, you could add a link to each ticket on the card.

Another option would be to use the Custom Fields Power-Up, with a field for something like "Number of complaints". Then, your reps could increase that number each time they wanted to register a customer's complaint.

Hope that helps!

comments: author: Alexandra Huang
body: Yay for Power-ups. Interesting workaround - not the most ideal but it's a way :) Thank you for the suggestion.


Tags: card
N?o consigo sincronizar com o google agenda
Asked by Adrielle:

Adiciono o calend?rio do Trello ao Google Agenda, mas as altera??es que fa?o no Trello n?o sincronizam.


Answers:
author: Elis_Bianca_Azevedo
body: Ver solu??o aqui

<https://community.atlassian.com/t5/Trello-questions/Bug-Google-calender-is-not-syncing-after-updating-the-due-date/qaq-p/769174>
Search in Japanese not working
Asked by Seiji Tokunaga:

Example:

I search for "???" and I get couple of cards. I check the first card but there is no "???" but "??". In this case, the first card should not be listed in the query result.

I am using the latest 64 bit Google Chrome 62.0.3202.94?Official Build? on 64 bit Japanese Windows 10 Pro (v1703, OS build 15063.726). I have tried both English and Japanese Trello UI but it will not fix the issue.


Answers:
author: Ryann Savoy
body: Hello,  

I found this page searching for answers to the same problem. I have implemented Trello at my company in Japan, but it's nigh useless without a working search option. I have even added extra text to my cards with kanji and kana, but searches for either turn up nothing. Only romaji searches work, which is impractical for what we need.  

It works in neither in my Chrome browser nor in the iPad app.


author: Caity
body: Hi there,

We haven't been able to reproduce this so far. Do you know if "???" is included anywhere on that other card, even in a comment? Since we search all of the card content, not just the title, it would be included in the results if it contained that anywhere.

If you create a new card with just "??" on it, does that also show up in the search?


Tags: language-ja
Trello aging card has a new symbol on it
Asked by Tahere Dejahang:

An aging card on our Trello has a tiny map to a treasure symbol on the bottom right hand side.

![trello.png](/t5/image/serverpage/image-id/9731i76C1DA688910D330/image-size/large?v=v2&px=999 "trello.png")

What is that for?


Answers:
author: Dan Lew
body: It's for fun. :)

Those aging backgrounds look somewhat like a treasure map... that one card is where you can find the treasure.
Trello Rest API to get all Trello cards which user is able to View/Edit/Delete using Trello website
Asked by Gmanik446:

I have a requirement that to display all Trello cards for which user has permission to view/edit/delete. I have gone through [Trello Rest API documentation](https://developers.trello.com/reference/#membersidcards) and found below API to get the Trello cards.

    https://api.trello.com/1/members/me/cards?key=AppKey&token=AccessToken

But when I used this API, it returned the empty list though the user is admin/member for all boards and each board has few lists and cards. Then I have directly added same user as a member to one of the Trello card and executed the same API. This time it has returned the card to which I added user as member.

But I don't want to add user as a member to each card. As user is already admin/member of all boards I would like show all cards of all boards irrespective of whether user is a member of card or not. Is there any Trello rest API exists to fetch all cards for which user has permission to view/edit/delete?

Any suggestions/answers are more than welcome.

Thanks in advance!!!


Answers:
author: Oscar Triscon
body: You need to iterate through the boards. First, get the boards for the member:

    GET https://api.trello.com/1/members/me/boards?key=KEY&token=TOKEN

Then, for each board in the array:

    GET https://api.trello.com/1/boards/BOARD_ID/cards?key=KEY&token=TOKEN

comments: author: Gmanik446
body: Thanks for your prompt response. If I implement as you suggested, then it leads to two any network calls(API calls). Out of curiosity I am asking, is there any single Trello API exists so that I can get all trello cards, instead of making multiple API calls?


author: Oscar Triscon
body: It actually leads to multiple API calls: one to get the member's boards and one for each board.

Further, each board may contain more cards than can be returned in one request. A request typically only returns up to 1000 cards. If you want to get all the cards for each board, you may need to perform multiple requests per board, using the **before** parameter (you can find it in the documentation).

There is no way to obtain all the cards for all boards in one single request, as this would potentially cause a tremendous amount of data to be transferred.
Get all Trello cards(associated with a member) including card's board name and list name
Asked by Gmanik446:

I have found this [Trello Rest API Documentation](https://developers.trello.com/reference/#membersidcards) to get the list of Trello cards associated with a member. And below is the API, that I used to get list of Trello cards.

++*[https://api.trello.com/1/members/me/cards?key=AppKey\&token=UserAccessToken](https://api.trello.com/1/members/me/cards?key=AppKey&token=UserAccessToken)*++

And API response looks like,

++*![Trello.PNG](/t5/image/serverpage/image-id/9723iEBF38AA04E2123A4/image-size/large?v=v2&px=999 "Trello.PNG")*++

If you observe the observe the response, it has board id and list id. But all I wanted is board name and list name. Could any body help me to get the board name and list name using above Trello rest API?

Any suggestions/answers are more than welcome.

Thanks in Advance!!!!


Answers:
author: Oscar Triscon
body: Use the idBoard to get the board:

```
GET?https://api.trello.com/1/boards/BOARD_ID?key=AppKey&token=UserAccessToken???
```

Where BOARD_ID is the idBoard from a card.
Search Trello Cards based on either card name or card description
Asked by Gmanik446:

I have a requirement where user gives some text and I want to fetch all Trello cards which are having user entered text either in card name or card description. I found this [Trello Rest API Search Documentation](https://developers.trello.com/reference/#search) to search Trello cards. After I have gone through the documentation I constructed below API calls to filter Trello cards.

**API 1:** This fetches all Trello cards that contains **`XYZ`** in their card description.

    https://api.trello.com/1/search?query=description:"XYZ"&partial=true&modelTypes=cards&board_fields=name&card_fields=name&list_fields=name&cards_limit=90&card_board=true&card_list=true&token=AccessToken&key=AppKey

**API 2:** This fetches all Trello cards that contains **`XYZ`** in their card name.

    https://api.trello.com/1/search?query=name:"XYZ"&partial=true&modelTypes=cards&board_fields=name&card_fields=name&list_fields=name&cards_limit=90&card_board=true&card_list=true&token=AccessToken&key=AppKey

If I union `API 1` and `API 2` responses, then it gives all Trello cards which are having **`XYZ`** either in card name or in card description. I just wanted to know, this is the only way I can finish my requirement or is there other way/any direct Trello Rest API to accomplish my task.

Any suggestions/solutions more than welcome. Thanks in Advance.


Answers:
author: Hakeem Olasupo
body: Thanks for sharing this ?
How do I add the add in once I have downloaded it to my page in Condfluence?
Asked by Latoya Prescott:

Hi. I just downloaded the free add in to track page views. How do I add it to my page to be tracked? Do I need to be an admin to do this? Thanks so much.


Answers:
author: Nic Brough -Adaptavist-
body: You have not said which app you have added - there are several that do it, and in several different ways.

Most of them though do not need you to do anything, they inject the tracking code automatically and then start gathering the info they need as they go. You may want to head to "manage apps" and then "configure app" for the one you have installed, or it may have injected options into the main admin menu (most are easy to spot, they create their own section and name themselves)

comments: author: Latoya Prescott
body: Hi. I installed Page View Tracker. I am new to this system so a bit lost with navigation. I have been clicking around though. I will figure it out. Thanks.


author: Nic Brough -Adaptavist-
body: Ok, that one injects itself into the page tool menus and gives you a view graph automatically from there. You don't need to do anything new on pages. Just give it a few hours/days of people using it so it starts to build data to display!


Tags: analytics

app

confluence-server

page

server
How can I import html into Confluence?
Asked by Andreas Schmidt:

Hi,

I series of pages that are regularly maintained by the developer team. This is not done in Confluence at the moment, but I would like generate Confluence content for the Knowledge Base, based on the snapshot of the html pack.

How could this be done with the built-in tooling?

Cheers


Answers:
author: Daniel Ebers
body: There used to be some options - but they focus on Server rather on Cloud (for example the [HTML](https://confluence.atlassian.com/conf75/html-macro-1004946933.html) macro).  
For Confluence Cloud there are Apps from Marketplace - you could review them if they suit your needs.  
Here is just one example:  
[https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?hosting=cloud&tab=overview)

comments: author: Andreas Schmidt
body: Thank you. That points me in the right direction!


author: Bill Bailey
body: If you mean as blocks of code (code macro) or as originally formatted? And copy/paste didn't work?

comments: author: Andreas Schmidt
body: Thank you. More what Daniel mentions below.


Tags: cloud

confluence-cloud
How do I run reports to track if videos or documents are viewed and by who?
Asked by Latoya Prescott:

I develop video and documents that are posted to Confluence. How do I obtain metrics such as who has watched or view them? Can I create surveys for feedback in Confluence? Thanks in advance.


Answers:
author: KAGITHALA BABU ANVESH
body: Hi Friend.

Please check the below thread from community.

<https://community.atlassian.com/t5/Confluence-questions/Is-there-an-ability-to-see-who-has-visited-a-page-and-how-many/qaq-p/72335>

Thanks.

comments: author: Latoya Prescott
body: Hi. When I searched before, I could not find these responses. Thank you and have a great day!


Tags: attachment

feedback
Can't publish a new page
Asked by Donna Fabr?:

Created a new page but when I want to publish I get the message that my work is safe but that I have to renew the page and try publishing again. Tried several times but no such luck. Checked other troubleshooters but their solutions did not help either (copy paste)


Answers:
author: Kian Stack Mumo Systems
body: [@Donna Fabr?](/t5/user/viewprofilepage/user-id/4236564),   

For an issue like that, I'd typically begin by looking at the [Atlassian status page](https://confluence.status.atlassian.com/) to see if there are any known issues that could be impacting your service. Based on their reports for Confluence, there isn't a major issue that is impacting service.  

This issue sounds like a technical problem on Atlassian's side. Is it impacting all pages, or just one? If it is impacting all pages, I'd [raise a ticket](https://support.atlassian.com/) with Atlassian immediately.

If it's just affecting a single page, I'd try moving that page to a new location (maybe into a personal space) and publishing there. If it publishes, try moving the page back to the location you wanted it. If that doesn't work, you can wait and see if it works later or you can raise a ticket with Atlassian.

Thanks!  

Kian

comments: author: Donna Fabr?
body: Thanks for the input Kian, I created a new page with another title and that works, apparently my original title was not good enough ;-) let's hope this was a single issue


author: Kian Stack Mumo Systems
body: Glad to hear it's working now!!


Tags: cloud

confluence-cloud
Database password $sD1!234&xxx is interpreted as a variable
Asked by Phil795:

Our Atlassian database has a password with special characters.

During the installation of Confluence I get an error that the reference to the variable xxx in the configuration file must end with a ;

How can I use the special character \& in the password?


Answers:
author: Daniel Ebers
body: I have been facing a very similar issue, but this time Jira \<-\> PostgreSQL, basically like described in: <https://jira.atlassian.com/browse/JRASERVER-66178>  

While I could not find anything for Confluence on jira.atlassian.com it still could apply to Confluence in some sense.  
Of course, a pretty complex password which cannot be guessed is what we all want in order to have a secure environment.

To be honest, for my case it meant to remove one troubling special character from password (set a new password) as the troubleshooting took longer than setting a new password - but please see this as a personal opinion.

comments: author: Phil795
body: I also changed the password because as you say, troubleshooting took longer than resetting the password.


author: Phil795
body: Perhaps the example password was poorly chosen.

The password is (in modified form) like this: +;D7\\Fq(a\[v\&AhP6

The error that is issued after starting the Confluence container is the following:

```
BootstrapException: Unable to bootstrap application: Failed to parse config file: Error on line 24 of document : The reference to entity "AhP6" must end with the ';' delimiter. Nested exception: The reference to entity "AhP6" must end with the ';' delimiter.
```

<br />

We use Bitbucket and Jira with the same password, where no problems occurred at all.


author: Nic Brough -Adaptavist-
body: The config files need passwords to be encoded so that they don't directly expose "control" characters. A $ at the start of a word can be seen as "this is a variable name, so read the environment for the variable content".

So, either you'll need to investigate encoding, but if you can, I would try a password that doesn't start with $ (I seem to remember it's fine if it's not the first character)


author: KAGITHALA BABU ANVESH
body: Hello [@Phil795](/t5/user/viewprofilepage/user-id/4234968) ,

We are using Atlassian Confluence server 7.1.0 with our production.

We using a password something like this "001d91reZ$z\^" . we did not faced any issues with the password.

If you have some DB Admin support from organization, you can ask they about password settings. as I'm aware of Database related. These DB admins have more exposure on this topics.

Thanks.


Tags: confluence-server

install

server