youngmon/atlassian-qna huggingface dataset:
Delay integration trigger
Asked by Duy Le:

Is there any way to delay the integration trigger in Opsgenie?

We use Zendesk integration to create a Zendesk ticket whenever an Opsgenie Alert is created. The problem is most of the alerts would be auto-closed after a while, and we don't want ZD tickets for those alerts. Is there any way to delay this integration trigger, so that if the alert is auto-closed in the delay duration we don't create a ZD ticket for it?


Answers:
author: Tejaswi G
body: Hi Duy Le,

This is Tejaswi from the Opsgenie Team, and I am happy to help.

We don't have a direct delay Option in Opsgenie to delay the triggering of the integration. The integration will be triggered as soon as the alert is assigned to a team.

However, you can create a separate Team, *"Team ZD,"* which will have only the Zendesk integration in it, and add this team as a responder in the escalation rule after your required delay in the Original Team's escalation, where the alert is created to induce the delay for ZD ticket creation.

Kind Regards,

Tejaswi

comments: author: Duy Le
body: That's brilliant. Thank you for your support, I'll test it and get back


author: Duy Le
body: ![Screenshot 2024-06-25 165146.png](https://community.atlassian.com/t5/image/serverpage/image-id/331597i9D20A618F5F391B2/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 165146.png")

I've tried as you recommended, the delay is working, but the Zendesk integration wasn't triggered after the delay.

<https://support.atlassian.com/opsgenie/docs/outgoing-integration-triggers-for-team-routings/>

According to this article, the integration trigger should be working. Don't really know where I'm wrong though


author: Tejaswi G
body: Hi Duy Le,

Thank you for the update. Can you please log a ticket with us at <https://support.atlassian.com>? we would like to review your current team setup.

Kind Regards,  
Tejaswi


author: Duy Le
body: Sure, thank you Tejaswi


Tags: cloud

opsgenie-cloud
How do we disable the phone-answering service on an integrated phone number?
Asked by Andrew Shewchenko:

Our team does not want to receive interactive phone calls through OpsGenie (the functionality is really bad, slow to connect, difficult to hear, leaves everyone frustrated, and often results in the whole team being escalated to due to the slowness in OpsGenie connecting the call), but we still want to be able to receive SMS messages to said number.

Is there a way to disable this functionality while retaining the SMS? If not possible, is there a way to automatically route interactive phone calls to an answering service that will transcribe to text and send that in an alert to the escalation group receiving it?

We're at a loss with this, as the feature as currently implemented is very frustrating for us, and ultimately leading us to look at other options for our oncall.


Answers:
author: Andrew Shewchenko
body: [Documentation on call routing](https://support.atlassian.com/opsgenie/docs/incoming-call-routing/)

Buried at the bottom of the page:  

If you want to use call routing only for taking voicemails, and notify your on-call team member but not actually dial them, you can set "How many users should be tried" to zero in the configuration, under "Other Settings" section and save the integration.


author: Nicolas Grossi
body: [@Andrew Shewchenko](/t5/user/viewprofilepage/user-id/5525613) Welcome, what is your license type ? If you have an active license you might contact support.atlassian.com.

I guess that feature is not available currently.

Nicolas

comments: author: Andrew Shewchenko
body: We're on Standard. it looks like Atlassian's preference is for questions/issues like this to hash out in public first and tickets later, so I started here - but I'll see what Support says.


Tags: phone
How to route alerts through various channels based on priority
Asked by Surajit Paul:

Hi,

By default all alerts are sent to a slack channel from OpsGenie irrespective of the priority of the alert. How can we setup multiple channels e.g. slack/email etc. and route the alert to a channel based on the priority?

Thanks.


Answers:
author: Nicolas Grossi
body: [@Surajit Paul](/t5/user/viewprofilepage/user-id/5012373) welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Opsgenie-questions/Change-priority-dinamically-based-on-the-number-of-consecutives/qaq-p/1870572>

Nicolas


author: Surajit Paul
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) we are looking for a flexible routing solution based on the priority of an alert e.g. P1 and P4 should be routed to 2 different channels, we are not looking for a routing solution based on frequency or count of a frequent alert. Is there a way to support multiple channels from a team setup?


Tags: cloud

opsgenie-cloud
Opsgenie, unable to login from Opera browser
Asked by tonywu:

Hi,

Wondering if anyone has problem logging into Opsgenie from Opera browser. My observations:

1. It works from incognito mode, which would imply it may be some sort of cookie or cache issue. Tried clearing cache on the entire browser twice, and got it to work for maybe a day, then started to fail again.

2. No problem with Chrome.

This is probably one of those gray areas sort of thing. But would love to know if someone else has run into this, and if there is perhaps a workaround.


Answers:
author: Nicolas Grossi
body: [@tonywu](/t5/user/viewprofilepage/user-id/4860501) Opera is not supported: <https://support.atlassian.com/opsgenie/docs/supported-web-browsers/>

Nicolas

comments: author: tonywu
body: Thanks, that is good to know. A feature request it is.


Tags: cloud

opsgenie-cloud
Alert not closed notification
Asked by Ergo Sims:

Hey.

We have a rule to notify response team if alert is not closed in time. Although there are many different notification flows available (note added, schedule start-end etc.) there doesn't seem to be possibility to have separate notification rule for "alert not closed". Is there a way to have separate rule for that (don't want a call, just push notification or email is enough)?

Thanks in advance.


Answers:
author: Tejaswi G
body: Hi [@Ergo Sims](/t5/user/viewprofilepage/user-id/5524177)

This is Tejaswi from the Opsgenie team and here to help.

We don't have a separate notification rule(flows) for the existing alerts and you will be notified via a new alert rule if you are added as a responder via the escalation rules or if you are notified again via it.

If you have any further queries, Please log a ticket with us at <https://support.atlassian.com/contact>

Kind Regards,

Tejaswi
How to add Jira Integration in OpsGenie?
Asked by Jason Rogers:

Hi guys,

I feel like this should be an easy ask, but we are using Jira SM and JSW Cloud and I have set up a Service project and also an OpsGenie rota, based on our Operations Team.   

I have gone to Integrations to add in Jira, but it is not listed as an option anymore. I know it used to be and according to this documentation, it still is...

![Atlassian image4.PNG](/t5/image/serverpage/image-id/330628iB26A7B8D66FB4912/image-size/large?v=v2&px=999 "Atlassian image4.PNG")

<https://confluence.atlassian.com/jirakb/create-an-opsgenie-alert-after-jira-issue-priority-is-updated-1142438970.html>

All I want to is create an alert for when an high priority issue is created. I can not find anything in the automations that can assist either (Like a create Alert action).

Any help would be appreciated.

Cheers,

J


Answers:
author: Jason Rogers
body: So the answer is that now you can add JSW or JSM integrations via Syncs. This is a new feature in JSM/OpsGenie Cloud sites (although only some sites will have this).

More info on Syncs here: <https://support.atlassian.com/jira-service-management-cloud/docs/sync-alerts-with-service-and-software-projects/>

Thanks for all your help!


author: Jason Rogers
body: FYI, I am also following this <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/> and it says I need to add the integration via Integrations, but there is no Jira Cloud integration available (see screen shot above)


Tags: jira
opsgenie schedule override option not showing for user
Asked by Narendiran Rengamani:

all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option.

as explained in article - <https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/>  

Override an on-call schedule {#toc-hId--355065654}
--------------------------------------------------

we are trying to utilise this feature but dont see the option. any permission missing? please guide


Answers:
author: Rafael Meira
body: Hey [@Narendiran Rengamani](/t5/user/viewprofilepage/user-id/5522513)   

This is normal behavior, as the user would have less access than other users or custom roles.  

You can read more about it here:  

[https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#:\~:text=Management%20is%20available).-,Creating%20New%20Custom%20User%20Roles,-When%20you%20switch](https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#:~:text=Management%20is%20available).-,Creating%20New%20Custom%20User%20Roles,-When%20you%20switch)  

<br />

Let me know if you have any further questions.  

<br />

Best,  
Rafa

comments: author: Narendiran Rengamani
body: Thank you


Tags: cloud

opsgenie-cloud
How to repeat individual escalation rule?
Asked by Abhi Tanwar:

Our requirements is like this -   

if A,B,C,D,E are in rotation schedule, if A doesn't ack alert after notifying 4 times (1 each minute), then we can notify to B, if B doesn't ack after being notified 4 times (1 each minute), then notify C, if C doesn't ack alert after being notified 4 times then inform D and so on.   

Will I have to set this up manually for each case or is there a way to setup looping rules or something?


Answers:
author: Tejaswi G
body: Hi [@Abhi Tanwar](/t5/user/viewprofilepage/user-id/5523298),

This is Tejaswi from the Opsgenie Team, and I am happy to help.

I understand you wish to notify each user four times before notifying the other on-call users in the rotation. We don't have a feature native to Opsgenie to achieve this use case. You can manually create an escalation rule with a 5-minute delay for each user, and then, in the user's profile, you can ask the users to repeat the notification in the notification rules in their profile.

If you don't want to have your engineers setup the notification profile to repeat, then the only option would be to set each user manually in the escalation rule 5 times each with 1 minute difference

If you have any further queries, Please log a ticket with us at <https://support.atlassian.com/contact>.

Kind Regards,

Tejaswi


Tags: cloud

opsgenie-cloud
On-Call hours report with new UI errors
Asked by Lior Marantenboim:

Dear all,

Since the new UI on the Analytics part was deployed we have faced the issue of losing our previous scheduled report. We are not in the midst of closing the payroll for this month and don't have a proper working report from OpsGenie. I have tried creating an ad-hoc report from the dashboard but the calculations are completely wrong. I have also tried creating a new subscription with the new method, it sent me the report with errors and now it has disappeared.

I have opened a support case within the tool and have been waiting for days for the engineering team to take a look.

Is there any way to go back to the old UI temporarly until you fix all these issues? Having the report tool not work correctly affects people's payslip and creates a lot of overhead for the payroll team.

Best regards

Lior.


Answers:
author: Mubeen Mohammed
body: Hello [@Lior Marantenboim](/t5/user/viewprofilepage/user-id/5070972)

Thank you for contacting the Atlassian Community. This is Mubeen.

We truly appreciate your engagement and patience as we work through the challenges you're facing with the new Opsgenie analytics.

We understand how changes in tools and features can impact your workflow and the overall user experience. I would like to assure you that new analytics is aimed at providing enhanced functionality and a more robust analytics experience. As such, we are unable to revert to the old analytics system.

We are also mindful of the issues you've encountered with the new analytics, and I want to reassure you that your concerns are being addressed accordingly. Your ticket is currently open with our team, and we are diligently working on resolving the problems you've noticed as soon as possible.  

We value your feedback as it is crucial for us to continue improving. If you have any further suggestions or concerns or need assistance with specific features of the new analytics, please don't hesitate to reach out directly on the open ticket. Our support team is here to help guide you through the transition and make this as smooth as possible for you.  

Thank you for your understanding.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

opsgenie-cloud
opsgenie schedule override option not showing for user
Asked by Narendiran Rengamani:

all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option.

as explained in article - <https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/>  

Override an on-call schedule {#toc-hId--355096536}
--------------------------------------------------

we are trying to utilise this feature but dont see the option. any permission missing? please guide


Answers:
author: John M
body: Hi [@Narendiran Rengamani](/t5/user/viewprofilepage/user-id/5522513) ,

John from Opsgenie support, happy to assist here.

Users can add overrides for themselves only, whereas admins can add overrides for other users:

<https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/#Override-a-schedule>

This is a screenshot from a logged in user:

![2024-06-18_14-04-08.png](https://community.atlassian.com/t5/image/serverpage/image-id/330476iF8BAD80BA5479EBC/image-size/large?v=v2&px=999 "2024-06-18_14-04-08.png")

comments: author: Narendiran Rengamani
body: Thanks John


Tags: cloud

opsgenie-cloud
Testing workflow from New Relic not generating alert in OpsGenie
Asked by Baron E. Schaaf:

Used t[his page](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-new-relic-alerts-new/) as a guide to set up new relic integration with Opsgenie through a webhook.

Set up integration on "Freds On Call" team page. Copied URL.

Set up workflow destination in New Relic using copied URL.

Used the payload template defined here: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-new-relic-alerts-new/>

Changed team name to "Freds On Call". Changed tags and recipients to empty strings.

When I click on "Send Test Notification", nothing appears in OpsGenie.

What should I check or do next?


Answers:
author: ?? ??(Sasou Mitsuhiro) lixiluser
body: "current_state": {{#if issueClosedAtUtc}} "closed"

?

"current_state": {{#if issueClosedAtUtc}} "open"


author: Nicolas Grossi
body: [@Baron E. Schaaf](/t5/user/viewprofilepage/user-id/5316771) Are you sure that the URL is the correct one for your instances ?

Nicolas

comments: author: Baron E. Schaaf
body: Replied to other answer.


author: Nicolas Grossi
body: [@Baron E. Schaaf](/t5/user/viewprofilepage/user-id/5316771) what is your OpsGenie license type ?

Nicolas

comments: author: Baron E. Schaaf
body: Hey Nicholas,

Subscription type is:

* Essentials Trial (monthly)

I copied the URL from the Opsgenie -\> Teams-\> My team-\> Integrations -\> New relic integration -\> integration settings - steps

and pasted it into New Relic -\> Alerts -\> Destinations -\> Webhook -\> destination.

I also copied both and compared them in Beyond Compare.

**New Relic Destination:**

Webhook name -\>OpsGenie

Enpoint Url -\> <https://api.opsgenie.com/gb/v1/json/integrations/webhooks/newrelicv2?apiKey={redacted>}

Authorization -\> No authorization


Tags: new-relic
HTTP failed: Request body is not processable. Please check the errors.
Asked by Aaron Boyd:

Greetings folks,

We have a Microsoft Power Automate flow setup to monitor an alerting mailbox we have that receives alerts from various security tools that we use. This flow will extract the subject of the e-mail (using the subject trigger), and the body of the mail (using the body trigger) and take the outputs composing a message (subject output) with the description being the body of the e-mail to the Alerts API for OpsGenie.

We randomly started getting HTTP 422 status code errors (after making no changes to the flow) suggesting the message cannot be empty, when we can confirm the message is not empty within the body of the API POST request being made.


Answers:
author: Elelta D
body: Hello Aaron,

I see you are creating an alert by sending something like the message below to the alerts endpoint, but that it has suddenly stopped working after working fine and you see 422 errors event though you made no changes, is that the case?

curl -X POST <https://api.opsgenie.com/v2/alerts>

-H "Content-Type: application/json"

-H "Authorization: GenieKey xxxxxxx" -d

'{ "message": "An example alert message"}'

Sometimes 422 Unprocessable Content response status code means that the content sent to Opsgenie could not be used, for example if you send the ID for an Opsgenie instance rather than the id of an MS tam channel in an Ms Team integration. The content is in the expected format and syntax but the ID is not correct.

If you would like to directly talk to someone in support about this issue I recommend that you open a ticket at <https://support.atlassian.com/contact/>

Best
extract tags from an email integration
Asked by Tony Rogers:

Hi,

Im working with an email integration in OG, im trying to find an easy way to pull field data from the message body in to tags?


Answers:
author: Nicolas Grossi
body: [@Tony Rogers](/t5/user/viewprofilepage/user-id/5513628) Welcome!. The following doc has all the information regarding current integration: <https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/>

HTH

Nicolas

comments: author: Tony Rogers
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) I have read the guide, howevere, it is very basic and i am looking for the advanced functionality to pull data from the email body into tags (if possible, i believe it is)
Details (Key-value based) condition Policy
Asked by Venz:

Hi Everyone!

My current setup is OpsGenie, JSM (Cloud), and Azure alerts. The integration is working as expected and we've been using it for some time now.

I want to create a Team Policy in Opsgenie wherein it will filter out payload information of incoming Alerts from Azure Alerts. On the Azure side, there is key-value pair ***Custom properties**,* under an alert rule, that I can add to an alert as payload info.

![CustomProperties.png](https://community.atlassian.com/t5/image/serverpage/image-id/329914i8ACA25FD8419CB22/image-dimensions/304x221?v=v2 "CustomProperties.png")

Now in Opsgenie, I am wondering if I can use the condition ***Details (key-value based)*** to filter the ***Custom properties***from an Azure alert.

![Key-value.png](https://community.atlassian.com/t5/image/serverpage/image-id/329915i728F088FC6EE1FE6/image-dimensions/335x216?v=v2 "Key-value.png")

Does anyone been using this? I know there are several posts regarding the Details (key-value based) but it doesn't point to want I need.

\**Pardon me with the blocked pictures. These are just an examples*


Answers:
author: Tejaswi G
body: Hi [@Venz](/t5/user/viewprofilepage/user-id/5265420),

This is Tejaswi from the Opsgenie Team, and I am happy to help.

Yes, you can use these details in the Opsgenie filter condition as a key-value pair.

If you are facing any issues with these, Please feel free to reach out to us at <https://support.atlassian.com/contact>

Kind Regards,

Tejaswi


Tags: cloud

jira-cloud
difference between opsgenie cozy and comfort views
Asked by Rai,Gursharan:

I am looking for difference between cozy and comfort views on OpsGenie. What's the advantage of using cozy vs comfort view for monitoring.


Answers:
author: Chris DeGidio
body: [@Rai,Gursharan](/t5/user/viewprofilepage/user-id/5489537) Comfort view pulls the rows together a little closer. It's all personal preference :)

Hope this helps


Tags: cloud

opsgenie-cloud
Deleting a Bamboo repository link
Asked by Bill Parlock:

Does deleting a Bamboo repository link also delete the associated Bitbucket repository?


Answers:
author: Shashank Kumar
body: Hello Bill,

Welcome to atlassian community

No deleting a Bamboo repository will not delete the associated Bitbucket repository, hope this answers your query.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Bill Parlock
body: Thank you. Apparently the Bamboo link to the Bitbucket repository is removed, but does not affect the Bitbucket repository.


Tags: server
How to get Meta data from bamboo plan
Asked by Madhu:

Hi Team,

I have two projects like,

Project A Project B

Plan A Plan B

So here i need to get Plan B variables to Plan A. can you please help me to get end point for this.


Answers:
author: Shashank Kumar
body: Hello Madhu,

Welcome to Atlassian community

Plan B variables cab't be accessed to Plan A as they are part of different projects, As per your requirement you should be using Global variables.

Regards,

Shashank Kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***

comments: author: Madhu
body: Hi Shashank,

If i need to use global variables, can i configure with out admin access to the bamboo.

if yes, can you please guide me the steps.


author: Shashank Kumar
body: Hi Madhu,

No you cannot, you'll need to have a minimum "Restricted Admin" access to create Global variables.

Regards,

Shashank kumar
Internal server error
Asked by Philipp Minkus:

Hello,

I installed the Server Version of Bamboo 6.8.1 with Eclipse Adoptium\\jdk-21.0.2.13-hotspot. When I follow the Setup Wizard, after entering the license I get

```
Method "execute" failed for object com.atlassian.bamboo.ww2.actions.setup.SetupGeneralConfiguration@36ab6c3f [java.lang.ExceptionInInitializerError]
```

```
Caused by: java.lang.ExceptionInInitializerError
```

It would be very nice if you could help me.

Best Regards,

Philipp Minkus


Answers:
author: Anik Sengupta
body: Hello Phillip,

Welcome to Atlassian community.

It's can be an issue related to Java version, please use 1.8u250 and below, versions 1.8u254+ cause overflow at H2 DB, see <https://jira.atlassian.com/browse/BAM-21018>

Another solution is to use non embedded DB like PostgreSQL or use Bamboo 7.1.1+

Please check the requirements for Bamboo 6.8 <https://confluence.atlassian.com/bamboo0608/supported-platforms-970618658.html>

Regards,

Anik Sengupta

**\*\*please don't forget to Accept the answer if your query was answered\*\***
How to check out code from one source code check with multiple branches
Asked by Madhu:

Hi Team,

I have requirement like one source code check out with multiple branches. is there any way to do it.

Thanks in advance!!

Regards,

Madhu Balineni


Answers:
author: Shashank Kumar
body: Hello Madhu,

Welcome to Atlassian community.

When you save a linked repository in Bamboo you save it pointing to a particular branch.

If I understand correctly your questions is about if you can checkout multiple branches of a repository in **source code checkout task**. You can do this with some the below steps.

1. Save all the branches which you want to checkout as a separate linked repository or plan repository or project repositories.

2. In the source code checkout below, add all the repositories which you want to checkout, use the **Add repository** button

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/313357iA4CF0030DD30E02B/image-size/large?v=v2&px=999 "image.png")  
Regards,

Shashank kumar

**\*\*please don't forget to Accept the answer if your query was answered\*\***