youngmon/atlassian-qna huggingface dataset:
On ubuntu after upgrade MySQL session isolation level 'REPEATABLE-READ' is no longer supported. Sess
Asked by Ralf Thmas:

Hello,

after Upgrade Jira . It is not tarting now . I get this message

MySQL session isolation level 'REPEATABLE-READ' is no longer supported. Session isolation level must be 'READ-COMMITTED'. See <http://confluence.atlassian.com/x/GAtmDg>

when i connect by Browser.

Here is how to solve. But for Windows <https://confluence.atlassian.com/confkb/confluence-fails-to-start-and-throws-mysql-session-isolation-level-repeatable-read-is-no-longer-supported-error-241568536.html>

How can i fix this in Ubuntu ?

Greets

Ralf


Answers:
author: Nic Brough -Adaptavist-
body: It's the same as the windows doc says, but on Linux, your my.cnf file could be in one of several places, depending on how you installed your mysql service.

Consult the docs for your install of mysql (although if you want to skip that, or you're not sure, start by searching /etc and /usr for a my.cnf file)

comments: author: Ralf Thmas
body: ok i found this file . Make Entry. Now reboot.

Now this appear after restart:

HTTP Status 500 -- Internal Server Error {#toc-hId--1213014774}
---------------------------------------------------------------

*** ** * ** ***

**Type** Exception Report

**Message** An exception occurred processing \[errors.jsp\] at line \[13\]

**Description** The server encountered an unexpected condition that prevented it from fulfilling the request.

**Exception**

```
org.apache.jasper.JasperException: An exception occurred processing [errors.jsp] at line [13]10:     <link rel="shortcut icon" href="johnson/fav-confluence.ico">11:     <%12:         JohnsonPageI18NProvider johnsonPageI18NProvider = (JohnsonPageI18NProvider) BootstrapUtils.getBootstrapContext().getBean("johnsonPageI18NProvider");13:         String translations = johnsonPageI18NProvider.getTranslations().serialize();14:     %>15:     <script>16:         window.i18n = <%=translations%>;
```


author: Nic Brough -Adaptavist-
body: Check the logs for the rest of the error.

My guess is that it will end with a "can't talk to your database" type error, but there is no way to be sure about that without reading the logs.


Tags: confluence-server

server
The tiny links doesn't load properly, it shows the Page not found
Asked by Vanraj Dav:

The tiny links doesn't load properly,

![Tiny1.png](/t5/image/serverpage/image-id/165779i402A1D9422BCB10A/image-size/large?v=v2&px=999 "Tiny1.png")

it shows the Page not found

![Tiny2.png](/t5/image/serverpage/image-id/165780i7E5EE12893D1032C/image-size/large?v=v2&px=999 "Tiny2.png")


Answers:
author: Kishan Sharma
body: Hi [@Vanraj Dav](/t5/user/viewprofilepage/user-id/947619) is this happening on specific pages or all pages in your space? Are you accessing these URLs from Confluence itself or linked them to Jira or Jira Service Desk ?

comments: author: Kishan Sharma
body: I have also found this article [Tiny URL Breaks Due to Server Base URL](https://confluence.atlassian.com/confkb/tiny-url-breaks-due-to-server-base-url-164496188.html)


author: Vanraj Dav
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) This is happening for all pages and accessing URLs from Confluence itself. I am using Server Base URL also have checked setting of Base URL already in Administration \>\> General Configuration. it is the same.  


author: Kishan Sharma
body: Ok, thank you for confirming Vanraj. This is not an expected behavior. I would suggest raising a [support ticket with Atlassian](https://support.atlassian.com/contact/) for further help. Please also post answer here if you get the solution from them.


Tags: confluence-server

server
How to add user to Confluence using REST API?
Asked by dhiman.das:

Hi community, I am unable to find any API documentation to add/create users in Confluence.  
Is there a way to do that using the REST API?


Answers:
author: Benjamin
body: Hi [@dhiman.das](/t5/user/viewprofilepage/user-id/4080407) ,

No. You can add and delete user using XML-RPC on server but I don't think this can be use on cloud.

There's a ticket in this regard:

<https://jira.atlassian.com/browse/CONFSERVER-56205>

-Ben

comments: author: dhiman.das
body: Thank you Benjamin. I was actually looking for Confluence Cloud.


author: Benjamin
body: You welcome. There isn't any API to add user at the moment.

The only APIs available at the moment are on this page:

<https://developer.atlassian.com/cloud/confluence/rest/intro/>


author: Kishan Sharma
body: Thank you for the suggestion link [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) thats a useful feature to have, i have voted for it and started watching it.

[@dhiman.das](/t5/user/viewprofilepage/user-id/4080407) Creating users in confluence via REST API is currently not available on cloud as well as server hosting type.


author: dhiman.das
body: Thank you Kishan.


Tags: cloud

confluence-cloud
Is it possible to disable access to Page history for anonymous users?
Asked by Suhail Falak:

We have our Confluence public site which sits on a public URL.

Due to a security issue, we would like to disable access of anonymous (public) users to the Page history menu option. Is there a way for us to disable the Page history menu?

Note that we are planning to migrate our Confluence to Confluence cloud in the next couple of months. Is it possible to do a migration without overwriting our existing Confluence cloud?


Answers:
author: Benjamin
body: Hi [@Suhail Falak](/t5/user/viewprofilepage/user-id/3581141) ,

There is no option to disable the page history. There's a ticket raise for it.

<https://jira.atlassian.com/browse/CONFSERVER-34041>

There's a possible workaround with CSS in comments that you can try.

You can migrate to your existing cloud considering if none of your space keys conflict.

You'll need to resolve space keys conflicts before merging the spaces on the cloud.

Thanks,

Ben

comments: author: Suhail Falak
body: Thanks Ben. The workaround mentioned in [CONFSERVER-34041](https://jira.atlassian.com/browse/CONFSERVER-34041) works perfectly!


author: Suhail Falak
body: That begs another related question. Under Space details \> Space Operations, we have a field called "Administrators". When you mouse-over the names of the admins, it shows a tooltip with the username, which is not liked by our security team. Is it possible to obscure the "Administrators" field through the CSS?


author: Benjamin
body: [@Suhail Falak](/t5/user/viewprofilepage/user-id/3581141) : I would think this is logically possible. I would post another question with that as a topic so the community can see it and help chime in.


author: Brad McKenney
body: Any update on this ticket to turn off page history for anonymous users?


Tags: confluence-server

migration-customer-care

server
Is there way to remove colours in Swatches on macbook pro Touch Bar
Asked by Wade Chen:

hi,

It's a good feature to do style editing by touch bar on macbook pro Safari while navigating Confluence pages.

I am just wondering for font color changing, I see there is an area "**Swatches**" to let you save some colour you use often.

It's easy to know how to add new colour in Swatches.

My question is, is there any way to remove colour in Swatches, cause there is some colour I don't need now.

BTW, I mean this area.   
![Touch Bar Shot 2021-10-20 at 11.10.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/165742i660D6CF4977E7C98/image-size/large?v=v2&px=999 "Touch Bar Shot 2021-10-20 at 11.10.08.png")

Thanks.


Answers:
author: Benjamin
body: Hi Wade,

This is not related to confluence per say. But you might want to check out this apple link to remove swatch colors:

<https://discussions.apple.com/thread/250197163>

or checkout further articles on apple discussion page. Hope the above article helps.

-Ben

comments: author: Wade Chen
body: hi Benjamin,

Thanks, I realized it's not a feature provided by atlassian but by Apple as well.

I've figured out how to do it now.

Thanks.


Tags: confluence-server

server
Does Confluence arrange a Product Demo?
Asked by Khyati Karki:

Hi Team,

I am looking for a new documentation and DMS product for my organization. Needed a demo scheduled asap. Does Confluence teams schedule such support?


Answers:
author: Kishan Sharma
body: Hi [@Khyati Karki](/t5/user/viewprofilepage/user-id/4604290) You can also check [Confluence Cloud Product Demo on YouTube](https://www.youtube.com/watch?v=OLDMHgqxJXE).


author: Tansu Akdeniz
body: Hi [@Khyati Karki](/t5/user/viewprofilepage/user-id/4604290)

Welcome to community.

Actually, [this KB](https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-demo) answers your question. You can also reach to local [solution partners](https://partnerdirectory.atlassian.com/) for a demo if materials on the web doesn't satisfy.

comments: author: Khyati Karki
body: HI Tansu,

Thanks for the help!


author: G subramanyam
body: Hi [@Khyati Karki](/t5/user/viewprofilepage/user-id/4604290) welcome to the Atlassian community.

I'm not quite sure of a demo by Atlassian- tech support. However, you can quickly go through [Confluence free training](https://university.atlassian.com/student/collection/850385/path/1083904) or access this curated [youtube playlist](https://www.youtube.com/playlist?list=PLaD4FvsFdarTLnKPlfrOqb6m6F0zSg1uc) that has 146 videos to access.

comments: author: Khyati Karki
body: Thanks G, This should be helpful!


Tags: documentation
Edit with Excel Upload failed - where to find a file
Asked by Novica Badrljica:

Hi all,

I was using Edit with Excel option for editing an .xlsx on already published page.

I saved file multiple times during the work, however I didn't close it uploaded back. Instead, I put my PC to sleep and next day I realized I didn't close\&update so I did few more modification and then saved it, closed the file and tried to Upload, but it failed with the message:

***"We can't upload your file at the moment***

*Check your internet connection and make sure the Companion app is running. You can also save the file on your computer and upload it later."*

Since there are several hours of in that file, how can I find at least local copy?

Browser - Chrome Version 84.0.4147.135 (Official Build) (64-bit), OS - Windows


Answers:
author: Novica Badrljica
body: I managed to find files in:

C:\\Users\\NovicaBadrljica\\.atlassian-companion\\ so we can consider this closed.

Novica

comments: author: Kishan Sharma
body: Thank you for sharing [@Novica Badrljica](/t5/user/viewprofilepage/user-id/4604124) you can mark your answer as accepted.


Tags: cloud

confluence-cloud
My Confluence folder is missing pages
Asked by Maribel Sierra:

I have a Confluence folder that normally displays my pages on the left hand side bar but recently they appear to be missing even though these pages have not been deleted. Sometimes I can navigate my way to seeing all my folder pages in the side bar menu but other times they are gone. How do I get the navigation back to show my pages?


Answers:
author: Ollie Guan
body: Hi [@Maribel Sierra](/t5/user/viewprofilepage/user-id/4604036) ,

It is possible that your specific page is not under the Home page of the space. The space administrator can check the reorder page of Content Tools and move any page by dragging it to a new position in the tree.

comments: author: Maribel Sierra
body: Thank you, [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)! That solved my issue. I went to Space Settings / Manage pages / Reorder to drag all my pages (the ones that would not show up) under my new home page by dragging them into place.


author: Brian Thom
body: I just noticed that mine were missing as well, after having a page open for some time (few hours+). I refreshed the page and the left hand side bar reappeared. Also sometimes I collapse the side bar by missing by pressing " \[ ". Is that the same issue you are having?

comments: author: Maribel Sierra
body: Different issue for me. I needed to reorder my pages to fall under a new home page that I had recently set.


Tags: cloud

confluence-cloud
?Los usuarios finales en la versi?n free puede ver las sugerencias de art?culos en el portal?
Asked by Juan Portero:

?Con la versi?n free de confluence los usuarios finales pueden acceder a las p?ginas con art?culos sugeridos en el portal?


Answers:
author: Fabian Lim
body: Hola [@Juan Portero](/t5/user/viewprofilepage/user-id/4505421)

Depende de la configurations en los art?culos. Si est?n abiertos para cualquier usuario deber?a functionar.

Saludos

comments: author: Juan Portero
body: Hola [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)

No tienen ning?n impedimento en los permisos los usuarios en los art?culos. Se hizo la importaci?n de un proyecto que estaba en otro ambiente de JSM. ?Hay alg?n otro bloqueo que se pueda generar por la importaci?n?

Nota: Solo los usuarios(clientes) no pueden ver las sugerencias desde el portal.


author: Fabian Lim
body: [@Juan Portero](/t5/user/viewprofilepage/user-id/4505421)

Te recomiendo que leas este art?culo, tal vez haya alguna configuraci?n que lo este bloqueando: <https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-automatically-present-articles-to-customers-in-a-request/>

Saludos


Tags: cloud

confluence-cloud
Confiforms - Rules for field definition - How to get changes in a file/attachments field type
Asked by Sopaboba:

Hi there

I have a form with a File/attachment type called let's say myfiles.

I am trying to set a Rules for Field definition, listening to the changes in that field. Basically my approach is trying to set value on another state field when the file is selected. But it doesn't seem to trigger any action. The file type gets the name of the field uploaded, but doesn't pass any value to the field that I am trying to set.

i.e. set value mystate=moved when !myfiles:\[empty\]

Is there anything that I can do or it's not simply possible?

Thanks again for your time.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

I would suggest to do it via IFTTT macro - to update your record (having an <https://wiki.vertuna.com/display/CONFIFORMS/Configuring+ConfiForms+IFTTT+actions+and+rules#ConfiguringConfiFormsIFTTTactionsandrules-Create(Update)ConfiFormsEntry> IFTTT to run on the same condition !myfiles:\[empty\])

Alex

comments: author: Sopaboba
body: Tx. I was trying to avoid it, but certainly is the only way.


author: Alex Medved _ConfiForms_
body: I have checked that the **cloud version** (as you have stated in your question you are using) **works fine** with getting the rules to execute when the file field changes

There is a bug in ConfiForms server though... that we fix in the upcoming 2.21

Alex


author: Sopaboba
body: Thank U. I applied the IFTTT and works fine. Better than Rules, more stable and less conflicts than with the Rules chained.


author: Alex Medved _ConfiForms_
body: The benefits of using IFTTTs is that they also work when you use REST APIs and dont depend on UI


Tags: attachment

cloud

confiforms

confluence-cloud

rule
Confiforms - IFTTT update by entry - trigger on another form
Asked by Sopaboba:

Hi everybody

I don't even know whether what I am trying to do is possible, but there it goes.

Consider you have two forms.

On the first one, I have defined one IFTTT triggered on modified, that updates entries by filter. It has been set up like a father-child database, with a second one that has multiple entries sharing a field key with the first one.

Ok. What I want to get is that all the records on the second form sharing that field with the first form were updated with the IFTTT triggered.

Well ... that is working really well. but ... where is my problem?

In the second form, there's some other IFTTT defined, but I can't make the form triggered those other IFTTT (most of then on Modified events). I thought that, as you update entries, those IFTTT should be triggered too. Is that even possible or am I doing something wrong?

Thank you so much for your time, experts.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

You need to explicitly say to run ALL the IFTTTs when you want to do the cascading...

![Screenshot 2021-10-19 at 22.12.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/165708i38BD7EBEC3D4B160/image-size/large?v=v2&px=999 "Screenshot 2021-10-19 at 22.12.01.png")

Alex

comments: author: Sopaboba
body: Thanks again. Problem solved. As always, Alex


Tags: cloud

confiforms

confluence-cloud

hierarchy

ifttt
Images in new articles being moved
Asked by Eric Ronhovde:

previously in our KB i would create HowTo articles and have the steps numbered and the image corresponding with that step right below the text but not part of the numbers.

After a recent update I am no longer able to do this, If I do and then save it will move the image to the end of the text line.

In the image below, Steps 1 and 2 where copy/pasted from another article and the desired formatting is kept.

But steps 3 and 4 move the image to the end of the text. Even if they are not like that when in the editing window.

Now, I either have to have a bullet point next to the image or a letter, anything else will break the numbering and the next step after the image will be step 1 again.

Is this an intentional change or a bug in recent updates made?![kb current.png](/t5/image/serverpage/image-id/165704i95DBEFDB30594BAC/image-size/large?v=v2&px=999 "kb current.png")


Answers:
author: Jack Brickey
body: here is what i do...

1. hit \<CR\> to insert line where I want to place the image. This will give you a numbered light of course.
2. then place my cursor at the end of the previous line just above the new image
3. using the "forward" delete key it will remove the number or bullet on the image line and numbering is preserved below image.
Is there a way to export the data in a 'page properties report' macro?
Asked by Sandra Lawrence:

I am using the page properties report macro to organize and display a concentrated list of project (like a portfolio).

I have Leadership that is interested in exporting this data to either an excel or other output. Not the whole page, just the data in the macro. Is this possible to do without buying an app or addon (I need to find a solution out-of-the-box). Thanks!


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Sandra Lawrence](/t5/user/viewprofilepage/user-id/4448641) ,

Maybe one of the options will be to create another separate page just for exporting to Word or PDF and duplicate your Page Properties Report there.

If you need to export manually created tables, then you may use Excerpt/Excerpt Include macros - place the Excerpt Include macro on the special page for exporting, show (reuse) the required table and export the page.

Nothing more comes up to my mind if we consider only out-of-the-box solutions.

What concerns the 3rd party apps, of course, we can suggest trying our own addon - [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud).)))

The app supports the dynamically changing tabular macros (such as your Page Properties Report) and you'll be able to filter it, aggregate and visualize your data. The [export options](https://docs.stiltsoft.com/display/public/TFAC/How+to+export+macros+and+results) are also very flexible, you'll be able to export both the source table and the result dashboards.


author: Tiele Declercq
body: Hi, I was struggling with the same issue and managed to get 'something'.

Actions I took:

1. Open your browser DevTools
2. Search for a value listed in this table
3. Locate the TABLE element
4. Right click and copy outerHTML
5. Paste into a text editor and safe as HTML file
6. In excel, Data, From Web
7. Paste the path to your locally saved HTML file
8. Select the second element next to Document
9. Load

Tadaa..

comments: author: Bruno Bellini
body: Using Google Sheets it works just making an import of the HTML file

Nice trick [@Tiele Declercq](/t5/user/viewprofilepage/user-id/3335248) !


author: Kishan Sharma
body: Hi [@Sandra Lawrence](/t5/user/viewprofilepage/user-id/4448641) Using out of the box functionality, you can only export whole page to Word or PDF format, post which you can manually copy paste the text into an excel. I know there is lot of manual effort required if you have large number of pages, but this is the most you can do with the built-in functionality.


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts
Retrieve content of all descendants via REST API
Asked by suedti1:

Hi all!

I?m trying to retrieve the storage content of all descendants (3 levels) of a page.

If I use this URL I get alls descendants up to level 3 but the body content is shown only for the last level.   

/rest/api/content/1512637511/child?limit=999\&expand=page.children.page.children.page.children.page.body.storage

What would be the correct URL to get the body content of all pages?

Thanks a lot


Answers:
author: Thomas Deiler
body: Dear [@suedti1](/t5/user/viewprofilepage/user-id/703369) ,

you can write your request recursively - its a tree.

Start with the first top level page an get all its children pages:

```
GET /rest/api/content/{topLevelPageId}/child/page
```

now you have all the children ids for getting the whole page in details:

```
GET /rest/api/content/{childId}
```

for each child you repeat these steps until you reached the desired depth.

So long

Thomas


Tags: api

confluence-server

expand

hierarchy

inherit

rest

server
How to reset my cloud instance of Jira
Asked by BIQ HS:

How to reset my cloud instance of Jira Service Management and Jira Work Managemant.

I've imported almost everything I need and but now I have all de reporters for my issues as former user (inactive), in spite off all the user existing and are active.

So I'm trying to start all over again but I can't find anywhere to reset de cloud instance!

Thanks


Answers:
author: Walter Buggenhout
body: Hi [@BIQ HS](/t5/user/viewprofilepage/user-id/2884637) ,

From what you describe, it looks as though you have done a migration to cloud. As you mention issues and reporters, this looks like a Jira related question instead of Confluence.

I suspect that your users have been migrated, but they don't have product access to Jira yet. To fix that, navigate to your site settings \> **user management** and add your users to the group that is linked to Jira Software product access.

Under **Porducts** you should be able to see which group is used to grant product access.

Hope this helps!

comments: author: BIQ HS
body: Thanks, I will try that, and sorry for posting in the wrong place.


author: Walter Buggenhout
body: No problem [@BIQ HS](/t5/user/viewprofilepage/user-id/2884637), as you can see, your question is still getting noticed ?


author: BIQ HS
body: Nop, I don't think this is the problem, the users have de same associations has in de jira server, and if I open a issue I can chose a reporter from de list, (that means they are available).

I thinks it might have been the sequence I imported things to the cloud.

I'm using a hybrid off things, the migration tool to import de users and groups and the jira projects, a backup to import de issues and the service projects, and them I'm using Tempo, s? I have to create de accounts by hand.

I manage to get these to work the first time except the association of the accounts in Tempo in the end (the issues have accounts associated).

When I went to redo everything I lost the association between the user and de reporter in the issues.

Is there a way to reset and start again in the cloud? if I can get the users to stay associated to de reporter, I cant try to connect the accouts by hand.

Maybe this will resolve my problem, and I cant make a roadmap to implementation when we make the shift to cloud.

Thanks


Tags: cloud

confluence-cloud

jira-cloud