youngmon/atlassian-qna huggingface dataset:
No cloning of projects
Asked by Luisa Fernanda Quintero Ariza:

Good morning

I need to clone this project <https://choucairtesting.atlassian.net/jira/core/projects/DR/board>

But I don't see any field that allows me to clone projects.

![jira.png](/t5/image/serverpage/image-id/181718i70E3619FCD731C41/image-size/large?v=v2&px=999 "jira.png")

Can you please tell me how.

Thank you


Answers:
author: Ron Levy
body: Hi [@Luisa Fernanda Quintero Ariza](/t5/user/viewprofilepage/user-id/4743332) - can you please share what the goal in cloning is? we're working on this area and would love to learn more please!

comments: author: Luisa Fernanda Quintero Ariza
body: Hi [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200)

I have a project created a long time ago, the person who created it is no longer in the company and we do not know what kind of project it is, so we can create it from scratch, but we have tried with several projects and when we do the integration with UpRaise in the tasks, it does not change to any progress status, we had support with someone from UpRaise and they told us that it is because the resolution field is not in the projects we created.

Because of this incidence, it is better to clone the project that works for us and work on the new one that is cloned.

Because as I said I have tried with all the projects and none of them has worked for us :(


author: Jose Santiago Casta?o
body: Hola, actualmente mi equipo hizo la integraci?n de la aplicaci?n de Deep clone, la cual sirve para clonar proyectos, pasar incidencias a otro proyectos y muchas m?s opciones.

La puedes encontrar en el apartado de aplicaciones de jira.

comments: author: Luisa Fernanda Quintero Ariza
body: Hola Jose, gracias si la prob? y me funciono pero el tema es que es paga


Tags: cloud
How to remove status in Jira work Management?
Asked by Parminder Singh Bagga:

I have deleted status in the workflow but still display it on the board.

Please advise how to delete it permanently.


Answers:
author: John Funk
body: Hi Parminder - Welcome to the Atlassian Community!

Did you actually Publish the workflow after you made the changes? Be sure you do that. Then the column should disappear.

comments: author: Brit Hansgen
body: Hi John - On Jira Work Management there is no "Publish" button. There's an update workflow button, but I'm experiencing the same issue as above. The workflow has been updated, but the old statuses won't leave my board.


author: John Funk
body: Yeah, I think this is a bug. You should report it to Atlassian here:

<https://support.atlassian.com/contact/#/>

Please post back here with any resolution you get from support.


Tags: cloud
We couldn?t save your approval response
Asked by Pradeep Lokhande:

Hello team,

Jira service management issue: We couldn't save your approval response while approving the change request.

1) I"m using default Change management workflow as below.

![ch_workflow.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181374i9CC25016F1DE1CC9/image-size/large?v=v2&px=999 "ch_workflow.JPG")

2) Change approve automation which is working fine as per the below screenshot.

![ch_auto.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181375i3BA22E59171863CA/image-size/large?v=v2&px=999 "ch_auto.JPG")

3) Error while approving a request.

![ch_error.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/181377iD47860342E7ED778/image-size/large?v=v2&px=999 "ch_error.JPG")

Please help to fix this error.

Thanks

Pradeep Lokhande


Answers:
author: John Funk
body: Hi Pradeep,

What happens when the user clicks on Approve? What does it transition to? I would check that transition to see if there is a validator or condition which is preventing that user from executing the transition for the Approve button.

comments: author: Pradeep Lokhande
body: Thanks for the reply [@John Funk](/t5/user/viewprofilepage/user-id/7148)

Nothing move whenever the user clicks on approve. I added some validators in the workflow however it's not working after revert too.

Thanks

Pradeep Lokhande


author: John Funk
body: Can you share the current screenshot of the transition details in the workflow?

Like this:

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/181523i26F9B2E55D686A09/image-size/large?v=v2&px=999 "screenshot.png")


author: Vishwas
body: Hey [@Pradeep Lokhande](/t5/user/viewprofilepage/user-id/4644714)

Few questions..

Was this working before ? Any changes that were recently made on this project ?

Are the other approvers able to approve ?

Are other JSM features working ?

Regards,

Vishwas

comments: author: Pradeep Lokhande
body: **[@Vishwas](/t5/user/viewprofilepage/user-id/1231381)**

**- It was not working before too.**

**-Its working for request workflow.**

**- Yes. Other JSM features working**

**Thanks**

**Pradeep Lokhande**


author: Vishwas
body: Okay, if it is working for other request workflow, then you may have to check the workflow. Have you given what transition it has to move when the approval is done.

As [@John Funk](/t5/user/viewprofilepage/user-id/7148) please check the validators in the workflow.

One more thing i found was in case site subscription for product is expired then we may see this issue as mentioned here <https://community.atlassian.com/t5/Jira-Service-Management/Cannot-Approve/qaq-p/1751882>

I hope that is not the case here


Tags: jira-service-management
I can't change the workflow for the project.
Asked by S?awomir Bohdziewicz:

In the place where they have been so far - setup project - there are only 4 positions without workflow.


Answers:
author: FiveZhuo
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) i have the same question, custom workflow has setup in issue's workflow, but i can't assign to project or active it.

comments: author: Nic Brough -Adaptavist-
body: "I can't assign it to project or activate it" does not tell us where you are stuck.

Why are you not able to change the workflow scheme for a CMP, or the individual workflows for issues in a TMP?

We can't help you with "it does not work", you need to describe what is not working.


author: FiveZhuo
body: ![issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/222794i55D0C212F07DC6AF/image-size/large?v=v2&px=999 "issue.png")

I'm testing with free plan, i defined a workflow in issue,but i can't active it. What permission do I need so that i can assign to project?


author: FiveZhuo
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) would you please help to suggest? thanks


author: John Funk
body: Hi [@S?awomir Bohdziewicz](/t5/user/viewprofilepage/user-id/4199879) - Do you still need help with this?


author: Nic Brough -Adaptavist-
body: For a Company-managed project, change the workflow scheme.

For a team-managed project, go to project settings -\> issue types -\> edit workflow.

However, I am not sure I understand the question - could you explain more (unless one of the two answers above answers it)


author: S?awomir Bohdziewicz
body: For new project for sure.


Tags: cloud
Add Watchers to all Projects under a specific Category
Asked by Daren Collins:

To be as transparent as possible for my team, I am looking for an easy way to add "Watchers" for all "Issues" under all "Projects" created in a specific "Category"?

Possible??


Answers:
author: Mikael Sandberg
body: Hi [@Daren Collins](/t5/user/viewprofilepage/user-id/4740177),

Welcome to Atlassian Community!

You can do this using an automation, just add one that checks the project category like this:

![Screen Shot 2022-02-02 at 1.38.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/181273iB8AEEB0A474B877D/image-dimensions/164x151?v=v2 "Screen Shot 2022-02-02 at 1.38.58 PM.png")

Because you want to do this on all project, be aware that global automation rule have a limit on them, on the Standard plan you have 500 executions/month, so instead of making the rule global you can make it project specific. If you do, then you can remove the condition that checks the category since you control which projects gets the rule.


author: Curt Holley
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) has answered the question. but i am simply going to add a thought.  

"Adding everyone as a watcher to everything (with a category) sounds like a great way to get as many people as possible cursing Jira for providing too many updates, clogging up their inboxes and leading to people creating rules (in Outlook) to filter or delete them (without ever reading them) and worse still.....not liking Jira because of this unprompted notification overkill behavior"

Like I say, just a thought ?


Tags: cloud
Auto transition for SubTask based on Parent
Asked by Jithesh:

Hi Team,

I am working on Training Life Cycle Automation.

I am transition an issue (Training Request) from Requestor, to Learning Partner to Capability and then based on some validations of training recommendations, finally Learning Partner transitions the issue to Execution SPOC. Now while transition from Learning Partner to Execution SPOC, I have used an automation to automatically add two SubTasks and Transition the status for both the new SubTasks to Execution SPOC.

However its not working, can someone look into the project and help me understand why its not working.

Name of my Project: [Training Execution Automation](https://digitalbusinessacademy.atlassian.net/browse/TEA)

Name of automation: "LearningPartnerToExecutionSPOC-AddSubTalk for eLearning and or ILT-v2"


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)

This is the online community rather than Atlassian's support service, so we will not be able to look on your instance of Jira. You would need to raise a support ticket with Atlassian directly or provide more infromation here (screenshots, any error messages in the audit log, rule config etc) so that we can help you investigate the issue

comments: author: Jithesh
body: sure...


author: Ron Levy
body: [@Jithesh](/t5/user/viewprofilepage/user-id/4684624) you can try posting an image of the automation rule here as long as it doesn't include any sensitive information and we can try helping you

comments: author: Jithesh
body: Hi [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200) Based on your suggestion, I have attached a file with image of Automation, expected functionality and part of the workflow diagram which is getting impacted. Hope this will give more clarity.

![Jira-Query.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181325i92D4B924A6ED6A6F/image-size/large?v=v2&px=999 "Jira-Query.PNG")


Tags: cloud
What can't be done with Jira Software that can be done with Jira Work Management?
Asked by Mac:

Hi everyone!

I have seen the 1 minute video and read the features JWM has but given my inexperience with Jira Software I would really like to have some sort of comparison between these two and see what I gain with JWM.

I have been told that everything that can be done with JWM can also be done with Jira Software (So we would be paying basically for the extra templates and time saved thanks to that).


Answers:
author: John Funk
body: Hey Mac,

JWM is meant to be a quick and easy route for business teams to get up and running with Jira. It has less flexibility (and therefore power) that JSW, but has more handy features like a built-in Calendar, easy to create Form, Timeline (think roadmap) and a List with inline editing on almost all of the fields.

JSW it going to give you the ability to modify Boards with more percision.


author: Hannes Obweger - JXL for Jira
body: Hi [@Mac](/t5/user/viewprofilepage/user-id/4695749)

just to add to John's answer, it's worth noting that many of the new features of Jira Work Management are available in a very similar form via the [Atlassian Marketplace](https://marketplace.atlassian.com/). These are then typically compatible with all project types, including Jira Software projects.

As examples, if you'd like to use a calendar view, you could check out [Calendar for Jira](https://marketplace.atlassian.com/apps/1218390/calendar-for-jira?hosting=cloud&tab=overview). If you're looking for an interactive list/table view on your issues, you might like [JXL for Jira](https://marketplace.atlassian.com/apps/1224710/jxl-spreadsheet-table-issue-editor-for-jira?hosting=cloud&tab=overview). There's also a number of Form apps but I haven't tried them myself.

(Disclaimer: I work on JXL :))

Hope this helps!


author: Callum Carlile _Automation Consultants_
body: Hi [@Mac](/t5/user/viewprofilepage/user-id/4695749)

JSW has a lot more configuration available, and does include Agile features such as sprints, boards, backlogs etc. like Fabio says.

That being said, administrating JSW is a fair bit more complicated than JWM, especially for company-managed projects, which have a lot of settings and configurations. So this might be something to bear in mind depending on your team/company's abilities and resources.

If you are doing any sort of development then I would recommend using JSW, whereas JWM is really targeted for business teams and processes, such as HR, Finance, basic project management, etc.

Here are some links which you may find useful:  
* <https://www.atlassian.com/software/jira/family?tab=jsm>
* <https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-which-jira-do-i-need>


author: Fabio Racobaldo _Herzum_
body: Hi [@Mac](/t5/user/viewprofilepage/user-id/4695749) ,

JIRA Software allows you to add Agile capabilities to your projects (Boards, Backlog and so on).

All Jira Software speific features are available at the following url <https://www.atlassian.com/software/jira/features>

Hope this helps,

Fabio


Tags: jira-software
Duplicate ticket creation issue in JIRA
Asked by Yash Pradhan:

we are facing duplicate ticket creation issue in JIRA helpdesk.

Main reason of this issue that we found is case sensitive check in Subject of any mail. For Example ,if there is minor difference in subject line in trail mail like **re: \& RE: , duplicate ticket is being created.** Due to this, it is doubling the team's effort to monitor the same and there are chances of missing the actual ticket/mail as well.  

Request you please by pass the case sensitive check rule against subject of any mail to avoid duplicate ticket issue.


Answers:
author: Vishwas
body: Hey [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

Duplicate tickets can be created due to many reasons, I'm not sure as if the case is changed it might create a ticket. I assume the replies to original ticket are getting created as new tickets instead of adding comments. In the first place how are the replies getting changed ? Someone changing it ?

I would suggest you to take a look at this kb <https://confluence.atlassian.com/jirakb/replies-to-jira-service-management-tickets-result-in-duplicate-tickets-964967584.html>

For this part we cannot do anything as this Atlassian Community doesn't have any control on that "***Request you please by pass the case sensitive check rule against subject of any mail to avoid duplicate ticket issue"***

So please raise a support ticket with Atlassian here and ask them about it <https://support.atlassian.com/contact/#/>

Regards,

Vishwas


Tags: cloud

jira-service-management
Is there any way to share forms externally?
Asked by Christian_Korte:

Can we share a form we created in a work management project with external people? This would be helpful for our hiring process.


Answers:
author: Karyna Tyrnavska _SaaSJet
body: Hi, [@Christian_Korte](/t5/user/viewprofilepage/user-id/4737180) !

If you still looking for a solution, try out [Smart Jira Forms](https://marketplace.atlassian.com/apps/1227085/forms-checklists-for-jira?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Is-there-any-way-to-share-forms-externally_20220826).

I\`m from the SaaSJet team and we have developed this add-on for collecting data, feedback, etc. [Sharing the forms externally](https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/2193063937/How+to+share+the+form+with+external+users) is also available.


author: John Funk
body: Hi Christian - Welcome to the Atlassian Community!

You can, but the user would have to be a licensed Jira user with access to that project.


author: Vishwas
body: Hey [@Christian_Korte](/t5/user/viewprofilepage/user-id/4737180)

Welcome to Atlassian Community !!

Well that's not possible in Jira Work Management forms for unlicensed users.

For users to submit response in forms the have to be part of the userbase in jira. And they should have browse/create issue permission in that project.

Please check here <https://support.atlassian.com/jira-work-management/docs/who-can-view-your-projects-form/>

Regards,

Vishwas


author: Curt Holley
body: As [@John Funk](/t5/user/viewprofilepage/user-id/7148) and [@Vishwas](/t5/user/viewprofilepage/user-id/1231381) have said, this is not possible unless the person filling out the form has an account that is active in the destination Jira instance. I know from talking with Atlassian they are pondering the notion of "How could we make this possible", but it is not so easy....and many organisations security teams would not allow it even if possible.


Tags: cloud

recruitment
Portfolio is stuck when trying to commit changes for shared teams from Portfolio to Jira
Asked by Elyahu Eaton:

I've defined a new shared teams in Portfolio and confirmed the changes commit

Portfolio states that one of the teams was updated and then gets stucked. Only reboot can release the situaition

What can be the reason?


Answers:
author: Earl McCutcheon
body: Hello Elyahu,

I cant say anything definitively without more details but on the surface since this is coming from commits relating to changes with teams, I would guess that its not a Portfolio specific error but rather something User directory related or hanging trying to communicate with the user directories, like a possible external directory timeout occuring while portfolio is attempting to commit the change for the user associations.

I would suggest checking the logging first to see if there are any explicit errors during the commit that can help narrow this down.

Let us know what you find.

Regards,  
Earl

comments: author: Elyahu Eaton
body: The logs are huge, we can't find nothing 100% related and we're still digging into it.  
I might forgot to specify something which could be important, we're not opened to the internet and our JIRA \& Protfolio installed locally on our servers. We have to download each plugin/add-on specifcally and installed it locally.


Tags: advanced-roadmaps
is it possible to add other dates to the release?
Asked by Francisco Suarez:

The only dates available for the releases are start date and release date.

The question is if it is possible to append some other dates to the release?, for example:

validation start date, or production deliver date.

I would like to add some other relevant dates to the release

Thanks


Answers:
author: Ang?lica Luz
body: Hello Francisco,

Thank you for getting in touch with Atlassian Community!  
Currently, as per [Portfolio documentation](https://confluence.atlassian.com/jiraportfoliocloud/configuring-release-dates-828785321.html), these are the only release dates available.  
I've searched for feature requests, but there is nothing related to more release dates.  
Please, feel free to raise a feature request on jira.atlassian.com on the project JPOCLOUD adding more details about why this feature is important or you can post here and we will open the feature on your behalf.

Regards,  
Ang?lica


Tags: advanced-roadmaps

release
How to define a filter to search on custom field
Asked by Marek Witecki:

I have a bunch of tickets created with a custom field of "External Ticket". I want to be able to search for tickets in Jira using External Ticket content.

Say - i have a ticket named "XXX-1234" with a description of "test description". It contains External Ticket field with "EXT-333" filled out.

I want to have a text box (search bar) where i can put "EXT-333" and pinpoint a Jira ticket that has it in External Ticket field - so in this case my "XXX-1234".

Is there a way to define this search field on a new board or somewhere else?

Much appreciated!


Answers:
author: Marek Witecki
body: That is true, but this is still defining a new search all over again. Would be great to have a search box that only browses "External Ticket" field, just like main "Search" field browses ticket description.

I've figured out a way to create a new filter on "Issues" page and i've saved it - so no i have it. Just thought i can create a new board with that so it can be visible by everyone.

comments: author: Tarun Sapra
body: You can also have the search in the "Quick filter" , if you are using Jira boards (Kanban/Scrum)


author: Marek Witecki
body: Ok, that's a lead. Can I define a text box, instead of a value in JQL field?  
\[I am creating a quick filter\]

"External Ticket" = ?

Thanks!


author: Tarun Sapra
body: Hello [@Marek Witecki](/t5/user/viewprofilepage/user-id/2544374)

What you require is possible via a paid plugin.

Please see here

<https://community.atlassian.com/t5/Jira-questions/How-can-I-write-a-quick-filter-that-takes-user-input/qaq-p/421149>

and here

[https://marketplace.atlassian.com/apps/1215334/agile-tools-filters-for-jira-software?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1215334/agile-tools-filters-for-jira-software?hosting=server&tab=overview)

If you feel my answers have helped, please accept/upvote so that others are also helped. thanks!


author: Marek Witecki
body: So basically it's not doable without an additional - paid - plugin.

I will go with saved filter on "Issues" tab then, thank you!


author: Tarun Sapra
body: Hello [@Marek Witecki](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2544374)

What you require is possible via a paid plugin.

Please see here

<https://community.atlassian.com/t5/Jira-questions/How-can-I-write-a-quick-filter-that-takes-user-input/qaq-p/421149>

and here

[https://marketplace.atlassian.com/apps/1215334/agile-tools-filters-for-jira-software?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1215334/agile-tools-filters-for-jira-software?hosting=server&tab=overview&_ga=2.164011515.577466596.1547197220-780131958.1547197220)

If you feel my answers have helped, please accept/upvote so that others are also helped. thanks!


author: Tarun Sapra
body: Hello [@Marek Witecki](/t5/user/viewprofilepage/user-id/2544374)

Jira supports JQL and in JQL search you can try the following query

```
"External Ticket" ~ "EXT-333"
```

And this should give the search result XXX-1234


Tags: advanced-roadmaps
Will JIRA Linux version support JAVA OpenJDK
Asked by QIB Application:

Dear Team,

Currently we installed JAVA with below version Oracal corporation

java version "1.8.0_181"  
Java(TM) SE Runtime Environment (build 1.8.0_181-b13)  
Java HotSpot(TM) 64-Bit Server VM (build 25.181-b13, mixed mode)

Kindly let us know will JIDA support for Open JDK.


Answers:
author: Fazila Ashraf
body: Hi [@QIB Application](/t5/user/viewprofilepage/user-id/2257598)

Refer to <https://community.atlassian.com/t5/Jira-discussions/Java-11-and-OpenJDK-support-for-Atlassian-Server-amp-Data-Center/td-p/872998> for this information


Tags: advanced-roadmaps