youngmon/atlassian-qna huggingface dataset:
Need SOC 2 Type 2
Asked by Harinatha A:

Need SOC 2 Type 2 certificate


Answers:
author: Hans Polder
body: [@Harinatha A](/t5/user/viewprofilepage/user-id/5551292)

Welcome to the community!

You should be able to find the information here: <https://www.atlassian.com/trust/compliance/resources/soc2>


Tags: cloud

jira-cloud

platform-experiences
Remove comment box icons
Asked by Alex McColgan:

Hello, how do I remove the comment 'suggestions' added to the bottom of the comment box. I need screen real estate not pretty (useless) pictures.

![jiraPlaytime.png](https://community.atlassian.com/t5/image/serverpage/image-id/337498iC6C7F9E0CE8D1CD3/image-size/large?v=v2&px=999 "jiraPlaytime.png")


Answers:
author: Dave Mathijs
body: Hi [@Alex McColgan](/t5/user/viewprofilepage/user-id/5452428) welcome to the Atlassian Community!

I'm afraid you can't, it's a built-in "experience".


Tags: cloud

jira-cloud
problems logging in to app on Apple
Asked by Danny Bishop:

Hi, my colleague can't log into the App on his Apple phone. The email and password works on the web version. Are we missing something?


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@Danny Bishop](/t5/user/viewprofilepage/user-id/4783831) , Welcome to Atlassian Community!

Jira mobile app for IOS need IOS 16 or later version. please check with your colleague with IOS version.

If IOS version is less than 16, mobile app will not work and it works only in web.

Thanks,

Chandra


author: Dave Mathijs
body: Hi [@Danny Bishop](/t5/user/viewprofilepage/user-id/4783831) welcome to the Atlassian Community!

Is your account (email address/domain) managed by your organization?

comments: author: Danny Bishop
body: hi, thanks! Yes I manage it


author: Jerrold - Empyra
body: Hi [@Danny Bishop](/t5/user/viewprofilepage/user-id/4783831)

Can you please share the error message you are getting while trying to log in?

Thank you.


Tags: cloud

jira-cloud
Quick Add Buttons now nested under a new button called "Add Content"
Asked by David Walsh:

Since 23/07/2024, when viewing any issues, the Quick Add buttons such as "Attach" and "Link Issue" are gone and replace with a + button called "Add Content" which has the options in a nested menu.

We need to reverse this functionality.

Was this a change on the Jira Cloud end or is there somewhere in the Project settings I can look at to investigate. I have been through all the fields,screens, workfloes and have not found anything related to the Quick-Add buttons.

Thanks


Answers:
author: David Walsh
body: Update: Atlassian have admitted responsibility as an experiment. I have asked them to exclude my site.


author: Corey Hampton
body: This is a horrible user experience. Now instead of clicking 1 button, we have to click 2 times and there's a bunch of white space.

Atlassian should not be making mass changes that we can't reverse. I don't want the new Add Content button. How do I switch it back?


author: Hans Polder
body: [@David Walsh](/t5/user/viewprofilepage/user-id/1295323) ,

This sounds like a change from Atlassian side, however I'm not seeing it myself in my test environment. Can you share a screenshot?

![Screenshot 2024-07-24 083234.png](https://community.atlassian.com/t5/image/serverpage/image-id/337510i722B6194F1CE1E8D/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 083234.png")

comments: author: David Walsh
body: [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) ,

Yes, you have what we had yesterday. Here are some screenshots.

![Screenshot 2024-07-24 at 10.32.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337619i5A646880B011A52B/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 10.32.17?PM.png")![Screenshot 2024-07-24 at 10.33.32?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337620iB614156EB2EE668B/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 at 10.33.32?PM.png")


author: David Walsh
body: I should add...My test environment (using Jira cloud, last updated a year ago), has not changed.


author: Hans Polder
body: [@David Walsh](/t5/user/viewprofilepage/user-id/1295323) , I just replied to another post from someone having the same issue. Hopefully it's a bug, I would recommend you raising a support ticket to Atlassian to get their attention on this.

See: <https://community.atlassian.com/t5/Jira-questions/Issue-Action-Buttons-hiding-in-Plus-Button/qaq-p/2764059>


author: David Walsh
body: Thanks


Tags: cloud

jira-cloud
Copy a Date field from a Child to a Parent on Transition
Asked by Brittany Bell Dalphond:

I'm using a team-managed project. I'd like to set up automation so that when CHILD ISSUE A moved to 'DONE' the field 'Send Date' is copied to a corresponding field 'Latest Send Date' on PARENT ISSUE A.

In my case, PARENT ISSUE A can have multiple children so this field would update whenever a child is moved to DONE.

Is this possible / something I can accomplish? I've tried to figured out JSON but I'm a bit over the tip of my skis there.

I know I'm limited compared to what an Admin could do on the backend but I'd like to be able to accomplish it within the confines of the team managed project I'm in vs. taking that route for easier management over time.

Thank you!


Answers:
author: Hans Polder
body: [@Brittany Bell Dalphond](/t5/user/viewprofilepage/user-id/5518296) ,

This can be done quite easily, without JSON complexities :)

This one works:

![Screenshot 2024-07-24 061536.png](https://community.atlassian.com/t5/image/serverpage/image-id/337499i750517E8FF2C24A1/image-size/large?v=v2&px=999 "Screenshot 2024-07-24 061536.png")

PS: Once you add a field to be filled, use those 3 dots on the right \> Choose 'Copy', then click on the blue highlighted text (it's blue in my screenshot, it will not be for you) to open the popup and set the 2 fields as shown

comments: author: shib saha
body: Use of automation is easy and reliable in such scenario.


author: Brittany Bell Dalphond
body: THANK YOU SO MUCH!!

comments: author: Hans Polder
body: [@Brittany Bell Dalphond](/t5/user/viewprofilepage/user-id/5518296) ,

Happy to hear that it works! Could you help my clicking that 'Answer accepted' button next to my original reply with the correct answer? That will make it pop up at the top of the thread, and help others see that the thread is resolved!


Tags: cloud

jira-cloud
How to bulk edit created user filters?
Asked by Henry Muaja:

Let's say my team has 90+ Filters created and want to update the Editor permission by adding a user or group. Instead of editing each filter one-by-one, is there a way to bulk edit it?


Answers:
author: Hans Polder
body: Hi [@Henry Muaja](/t5/user/viewprofilepage/user-id/5549823) ,

Welcome to the community!

You could use a combination of API calls and a (for instance) Python script to achieve this. This is not natively possible in Jira GUI itself.

1. Using [this API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-filter-sharing/#api-rest-api-3-filter-id-permission-get), Get all filters, use the 'overrideSharePermissions query parameter to get all filters, even the ones you are not owner of
2. Using [this API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-filter-sharing/#api-rest-api-3-filter-id-permission-post), add the desired group or user \> keep in mind you can only do this for filters that you are Owner of.

You might have to use [this API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-filters/#api-rest-api-3-filter-id-owner-put) to change the filter owner to yourself to be able to change all filters.

Honestly, if this is a one time thing and if you're not accustomed to working with scripts, you're probably better off just spending the 30 minutes and adding the desired groups/users in one go. If this is going to happen more frequently, you should consider looking into scripts. You can and should definitely leverage AI (like ChatGPT, or another) to help you create the scripts (as I've done myself recently), but you still need to run it and need to have applications installed for that as well.

comments: author: Henry Muaja
body: Hi [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451)

Thank you for welcoming in the community and for the answer.

Great tips - Will definitely look into the script solution.


Tags: bulk-edit

cloud

filters

jira-cloud

jira-service-management
Cannot find a Column to filter on in JQL
Asked by Adrian York:

There is a Column in my filter I am having trouble searching on.

In Basic Vies, I click "More +" and can find the field (Linked Issues) there, however it gives an informational message saying " To search by Linked Issues. Switch to JQL"

When I switch to JQL, and add "AND Linked Issues IS NOT EMPTY" etc... it does not recognize the field. i'e. some suggested fields come up but not the one I want.

Any help much appreciated.


Answers:
author: Marc - Devoteam
body: Hi [@Adrian York](/t5/user/viewprofilepage/user-id/5551067)

Welcome to the community.

linkedissues can't use the is or is not operator.

See JQL documentation on linkedissues, [jql-functions-inkedissue](https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions/#linkedissue)

Or check all documentation on advanced JQL searching: [What is advanced JQL searching in Cloud](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-advanced-search-in-jira-cloud/)


Tags: cloud

jira-cloud
How can I create a Jira Issue through POST API?
Asked by Gomez de la Vega, Hernando:

Hello! I am using this URL: '<https://honeywell.atlassian.net/rest/api/2/issue/>' to create issues by passing data in JSON format.  

The method used to work before we migrated from on-prem to cloud. However when I try to do the same in the cloud instance I am getting the following error:  

Using **Basic**authorization

![Error.png](/t5/image/serverpage/image-id/337485iA79CA231AB507641/image-size/large?v=v2&px=999 "Error.png")

Alternatively, I tried the API Token using **Bearer** authorization but I'm getting this error:  

![Screenshot 2024-07-23 172051_JIRA_BEARER_403.png](/t5/image/serverpage/image-id/337491i2DF2BA6F1C11E37A/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 172051_JIRA_BEARER_403.png")  

Any help much appreciated!


Answers:
author: Gomez de la Vega, Hernando
body: For solution, please refer to this post:  

[Solved: Issue with API for creating issues (atlassian.com)](https://community.atlassian.com/t5/New-to-Jira-Service-Management/Issue-with-API-for-creating-issues/qaq-p/1814640)


author: Caio Covos
body: Hi [@Gomez de la Vega, Hernando](/t5/user/viewprofilepage/user-id/5551054)

For Jira Cloud, you typically use API tokens instead of passwords for Basic authentication. Here's how to set it up and make a successful POST request:

**Step-by-Step Guide**

**1. ++Generate an API Token++**

1. Go to [Atlassian API tokens](https://id.atlassian.com/manage/api-tokens).

2. Click **Create API token**.

3. Name your token and click **Create**.

4. Copy the token to use it in your requests.

**2. ++Base64 Encode the Email and API Token++**

Combine your Atlassian account email and the API token in the format email:api_token and then Base64 encode this string.  

You can use this site to encode: <https://www.base64encode.org/>  

**Checklist**

?Ensure the API token is correct and active.

?Verify that the user has the necessary permissions in the Jira Cloud project.

? Use the correct endpoint URL: <https://your-domain.atlassian.net/rest/api/2/issue/>.

?Use Basic authentication with the encoded email:api_token string.

?Make sure your request headers include Content-Type: application/json.

By following these steps, you should be able to successfully create issues in Jira Cloud using the REST API. If you still encounter issues, please provide the exact error messages for further assistance.

comments: author: Gomez de la Vega, Hernando
body: Thanks Caio!  

On step 2, I am using Content-Type:application/json as you mentioned and email:password Authorization base64 encoded. The reply is HTTP 405 Method not allowed.  

Since that didn't work, I tried the API Token via **Bearer** Authorization but it gives  
"Failed to parse Connect Session Auth Token"

So both steps have been tried without success. Not sure if this might be because it's a new Jira Cloud instance...  

<br />


Tags: cloud

jira-cloud
Email notification by being tagged in a commment?
Asked by Snorre Strand Asbj?rnsen:

Working with SMEs that needs to provide an approval where we expect many approvals for an epic over a longer period of time. We want one source of truth of data of approvals for an epic. These SME's are not expected to actively engage with Jira, but rather have a readable understanding of an issue in question and can provide a "Yes" or "No" Approval within the comment section of the Jira activity. The easiest for the SME would be to receive email notification with a direct link to the epic for ease of use. This would also provide us with a single record of approvals which can be summarize in the activity field.

Is this possible?

PS: I only want the SMEs to receive email notifications when their Jira user (All SME's will have a Jira User with access to epic) is tagged in a comment section.


Answers:
author: Mikael Sandberg
body: Hi [@Snorre Strand Asbj?rnsen](/t5/user/viewprofilepage/user-id/5473273),

Welcome to Atlassian Community!

If you @ mention a user in the comments they will be notified via email that includes the comment and has a link to the issue. They will not get any other notifications about the issue unless they are added as watchers.

comments: author: Snorre Strand Asbj?rnsen
body: Great, thank you for quick response, good to know.

I tested it out and have yet to receive an email. Only tested in the Sandbox environment so that may be the reason for not receiving an email.


author: Mikael Sandberg
body: Did you test it with your own account? The default is that you will not get notifications when you make the a change to an issue, but you can always change it by clicking on your avatar and select Notifications.


author: Snorre Strand Asbj?rnsen
body: That is exactly what happened, thank you!


author: Victor - Modus Create
body: Hi [@Snorre Strand Asbj?rnsen](/t5/user/viewprofilepage/user-id/5473273) ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.  
Cheers,  
Victor \| Modus Create


Tags: cloud

jira-cloud
How can I add a custom field to the card layout in the board view in Jira, and how can I assign colo
Asked by Maxi Romero:

I am working with Jira and need assistance with two tasks:

1. **Adding a Custom Field:** How can I add a custom field to the card layout in the board view? Specifically, I want to make sure this field appears on the cards displayed in the board's.

2. **Assigning Colors to Labels:** How can I assign different colors to each option in the 'Labels' field? I would like to customize the color coding for labels to better categorize and visually distinguish them on the board.


Answers:
author: Mikael Sandberg
body: Hi [@Maxi Romero](/t5/user/viewprofilepage/user-id/5551008),

Welcome to Atlassian Community!

Both of these things can be done from Board settings. From here you can modify card layout and card colors. Have a look at this [KB](https://support.atlassian.com/jira-software-cloud/docs/customize-cards/) for more information. Please note that this only works if you are in a company-managed project, team-managed project do not have these features.

comments: author: Maxi Romero
body: Thank you so much for your assistance and quick reply!


Tags: cloud

jira-cloud

jira-software
How i can update bug count field for all linked bugs with each story?
Asked by Asifa Azad _CW_:

How i can update bug count field for all linked bugs with each story?

I have added custom field bug count now i want to update bug count filed for all previously linked bugs with stories


Answers:
author: Nicolas Grossi
body: [@Asifa Azad _CW_](/t5/user/viewprofilepage/user-id/5547731) Welcome! yopu might take alook at this thread: <https://community.atlassian.com/t5/Automation-questions/Automation-rule-for-tracking-bugs-linked-to-stories/qaq-p/1736659>

Nicolas

comments: author: Asifa Azad _CW_
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) for response. i have already created this rule which increase the count by one when ever new bug is linked. but now i want to update the count of precious linkd issues. because automation return newly linked bugs count.


author: Bill Sheboy
body: Hi [@Asifa Azad _CW_](/t5/user/viewprofilepage/user-id/5547731) -- Welcome to the Atlassian Community!

Rather than increment a counter, I recommend recalculating the count using the Lookup Issues action instead. That will prevent errors and help when handling the edge cases: deleted issue, issue type changes, etc.

Next to your additional question for updating existing issues...

* Once you have a rule which recalculates the count, that could be cloned (or have the trigger temporarily changed) to use a scheduled trigger with JQL to check if the counter field is set.
* Then let the scheduled rule run until caught up on the existing issues
* Finally disable the cloned rule (or update back to the existing trigger)

Kind regards,  
Bill


Tags: cloud

jira-cloud
Why am I no longer getting emails when my trello cards are due?
Asked by Debbie Barker:

I used to get emails from trello when my card was due. But I no longer get them. Why?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Debbie Barker](/t5/user/viewprofilepage/user-id/5417366)  

Welcome to the Atlassian Community.  

You may no longer see email notifications for Trello card due dates for a few reasons.

* First, check to ensure that you are either a member or watcher of the card, list, or board.
* You can also check your account settings page to ensure your notifications weren't changed somehow. For example, you can be notified if you are removed from a card.   

  ![Screenshot 2024-01-29 at 4.29.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303117i54DE96CC33B76F79/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 at 4.29.20 PM.png")

This support article from Trello offers more info: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Due-date-notifications>  

I hope this helps,  

Michael  

<br />
Guests vs. Members
Asked by Kathleen Peets:

My organization has two separately billed Workspaces. We have users in each Workspace that we would like to invite to the other Workspace as a guest or Observer instead of a paid member/user. We do not seem to be able to do this, and I am wondering if that is because our Workspaces are somehow linked because they are tied to the same organization. Is there a way to fix this?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Kathleen Peets](/t5/user/viewprofilepage/user-id/5417235)  

Welcome to the Atlassian Community.  

Are either of your Workspaces premium or enterprise-level workspaces? This might explain why you're not able to invite teammates from one Workspace to the next as guests/observers.   

Quick reminder:

* **Guests** are normal members of a board**.** They are not a member of the team that the board belongs to.
* **Observers** are members with read-only access to a board.

(Source: <https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/>)  

You might be right about your Workspaces being linked and preventing you from inviting guests/ observers. However, the only way to know this for sure is to contact Trello.   

Try reaching out to Trello to see if they can combine your bill instead of billing you for two separate workspaces. You can create a Trello ticket here: <https://trello.com/contact#/>  

**In the meantime, this Trello support article on multi-board** guests explains why you'll see an extra cost: <https://support.atlassian.com/trello/docs/multi-board-guests/>  

I hope this helps,  

Michael
Can checklist dates be added to the timeline view?
Asked by Tayah DuBois:

I am working on a T\&A schedule and was hoping the timeline view would be the answer, but I am only seeing card due dates in this view. Is there a way I can get checklist task due dates to show up in the timeline view?


Answers:
author: Maria
body: Hi [@Tayah DuBois](/t5/user/viewprofilepage/user-id/5417265)   

It's Mary from [Planyway power-up for Trello](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

While it's not possible in the default Trello timeline, it's possible with the [Planyway power-up](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions). Simply add due dates (usual way or with drag\&drop) and see them as cards along with your other Trello tasks on the timeline.

![Feature image](https://files.planyway.com/assets/3.0.555/img/trello/features/check-items.png)  

[More information here](https://planyway.com/help/features/checklists#create-multiple-checklists?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions?)


author: Brittany Joiner
body: [@Tayah DuBois](/t5/user/viewprofilepage/user-id/5417265) unfortunately not at the moment, but you could make a feature request for this as I'm sure you're not the only one who would be interested in this feature! <https://trello.com/contact>
My MS Teams members (within a sub-channel) cannot see my Trello Board
Asked by Josh Dayco:

Could someone explain to me why my other team members cannot see the Trello board I created?

Do all team members needs to be registered via Trello, before they can have access to my board in Teams? Or is there a way around it?

I'm aware that I can share the board with other Trello members, I am trying to avoid (if it can be avoided), asking the whole team to register with Trello.

Thanks in advance!


Answers:
author: Brittany Joiner
body: [@Josh Dayco](/t5/user/viewprofilepage/user-id/5417130) if you want to share a board with people not in Trello, you'll need to make the board public, otherwise Trello has no way to authenticate and see who should have access to your board.

To make it public, click the icon to the right of the board name (will probably look like a lock sign or a group of people) and choose Public.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/303157iDADF08BDB594A893/image-size/large?v=v2&px=999 "image.png")
Label Archive
Asked by Stephanie W:

Hi,

In the archive, is it possible to search for a label?

I want to de-archive all the tasks from one label.

Would love to hear how.

Thanks in advance,

Stephanie


Answers:
author: Dreamsuite Mike
body: You could absolutely do this using [Make](https://www.make.com/en/register?pc=makedreamautomations) or [Zapier](https://zapier.com/)...

I don't have any examples to hand but I could put together a Make example together for this...

\*Note, I am a make partner but am happy to provide solutions in either make or Zapier. My aim is to provide an adequate solution