youngmon/atlassian-qna huggingface dataset:
Trello Premium paid only for 2 months
Asked by ZEST Brand _onlinemarketing:

Hello, I would like to ask you, if is it possible, to pay Trello Premium only for 2 months and than change the plan back to free version? Or we have to order the Trello Premium for all the one year?

Thank you very much in advance for your answer.


Answers:
author: Ste Wright
body: Hi [@ZEST Brand _onlinemarketing](/t5/user/viewprofilepage/user-id/5525023)

You can opt for annual or monthly pricing - prices for each are listed here: <https://trello.com/pricing>

For Premium, it is...

* **Annual:**$10
* **Monthly:**$12.50

...USD, per user per month.

There should be an option on the upgrade page to toggle between monthly and annual.

Ste

comments: author: ZEST Brand _onlinemarketing
body: Hi, [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) ,

thank you for your message. I know this. But my question is, if it?s needed to have annual plan, which is possible to pay annualy or monthly, or if we can pay only for example 1 month and then go back to free version?

I hope, you will understand my question.

Thanks for answer.


author: Gaurav Kataria
body: You can certainly pay for only 1 month with a monthly plan (i.e. you don't have to sign up for a whole year). However, please note that even the monthly plans enroll you into auto-renewal (i.e. the subscription auto renews at the end of the month), so if you don't want to pay for the subsequent month then you will have to remember to come back to the billing page and cancel the subscription.


Tags: cloud

trello-cloud
Gmail integration
Asked by Tanya Zucconi:

I am new to Trello. Just added extension, and from within an email, clicked on the extension. I thought there were defaults that pull the subject line of an email, but my view only includes Trello off to the side, with "Add card" and "unable to find any boards" under "Trello". Suggestions what is next step?

TYIA!


Answers:
author: Alex W
body: Duplicate of <https://community.atlassian.com/t5/Trello-questions/Gmail-integration/qaq-p/2731498>

Please direct answers to this question to the original question above.


Tags: gmail
Gmail integration
Asked by Tanya Zucconi:

I am new to Trello. Just added extension, and from within an email, clicked on the extension. I thought there were defaults that pull the subject line of an email, but my view only includes Trello off to the side, with "Add card" and "unable to find any boards" under "Trello". Suggestions what is next step?

TYIA!


Answers:
author: Vronik
body: Hi

Look at this

<https://trello.com/power-ups/6052d16c340ed23e9da083ed/gmail>

<https://support.atlassian.com/trello/docs/trello-for-gmail-add-on/>

<https://trello.com/platforms/google>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.
label automation
Asked by Damian Kasprzak:

I would like to create automation for labels on the principle that if an employee does 100% of his/her plan for the day , by clicking on a particular label that means he/she has done his/her plan it will pop up confetti on the board like buying a premium account. Can someone help me with this topic ?


Answers:
author: Vongsawat
body: Doesn't do what you want exactly. But one way to get confetti, is when a task is manually moved in to a list where the list name has one of the confetti emojis (listed out [here](https://trello.com/guide/tips-tricks#confetti-celebration))  

So maybe once the card is done, they move it to the list "Done ?"?  

Alas, if the card is moved via automation, you do not get confetti. Only when moved manually :/


author: Nicolas Grossi
body: [@Damian Kasprzak](/t5/user/viewprofilepage/user-id/5524689) Could you please elaborate the idea for the automation ?

Nicolas

comments: author: Damian Kasprzak
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) I'm creating a weekly work plan board for my salespeople, I'd like to do an automation that if a salespeople deselect from the task list as done all the things on a given day from the plan, a green label will automatically appear with the name Plan completed 100% - IDEAL :) and it will pop up confetti on his display. I think such daily fanfare for doing all the goals will be nice for a person.


Tags: cloud

trello-cloud
Unable to download attachment due to permission error
Asked by Anth Godz:

So today I tried making an application where I provide a board and list ID. Then, it will get the first card in that list and then get the first attachment, then download it locally. So anyway, it worked all up until the point of downloading the attachment. It said 401 unauthorized. I made it print the url to the attachment, and I could access it fine in my browser (probably because I was logged in.) So my question is, how would I download the attachment, I can provide the token and api key. Or, do I need to grant some certain permissions to my app, here the current permissions are (from my user settings a.k.a <https://trello.com/u/(me)/account>):

read and write access on all your boards

read and write access on all your Workspaces

Approved: today at 4:44 PM  
Never expires

So what do I have to do?


Answers:
author: Alex W
body: Hi [@Anth Godz](/t5/user/viewprofilepage/user-id/5524660) - welcome to the Community!

I would recommend raising this in the Developer Community instead. You can join this Community at <https://community.developer.atlassian.com/c/trello/42>

comments: author: Anth Godz
body: Oh, sorry


Tags: api

attachment

cloud

download

rest-api

trello-cloud
Checklist sorting problem
Asked by Morten Johannessen:

Checklist sorting problem. About 30 days ago it was difficult to sort the tasks in a checklist. You can move these up and down as you like. This works fine on a computer, but not in the app on a Samsung. I move it, but it automatically ends up at the very top. Anyone else having the same problem?


Answers:
author: Nicolas Grossi
body: [@Morten Johannessen](/t5/user/viewprofilepage/user-id/5524651) Welcome! As you have free license, you are limited to contact community here.I hope someone from Atlassian team will able to comment here.

Nicolas

comments: author: Morten Johannessen
body: Nobody else that has this problem? I guess I need to stop using Trello then.


Tags: cloud

trello-cloud
Switch from annual premium billing to monthly?
Asked by Luke Canham:

Hey everyone  

Looking for help on how to switch my annual premium trello account to monthly billing.   

I have canceled my premium account and was told I can then switch but it is not that simple.   

If anyone knows how to do this that would be very helpful

Thank you


Answers:
author: Nicolas Grossi
body: [@Luke Canham](/t5/user/viewprofilepage/user-id/5010215) Welcome! You might take a look here: <https://community.atlassian.com/t5/Trello-questions/Billing-How-to-change-from-anual-to-monthly-payments/qaq-p/2454422>

Nicolas

comments: author: Luke Canham
body: Thank you


Tags: cloud

trello-cloud
Como realizar cancelamento de contrata??o de plano ?
Asked by Renan Tavares:

Meu filho de 08 anos, contratou um dos planos por acidente


Answers:
author: Nicolas Grossi
body: [@Renan Tavares](/t5/user/viewprofilepage/user-id/5524594) welcome! Here you have all the information: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Nicolas


Tags: cloud

trello-cloud
When I log on through Teams it says I'm logged in but the rest is a blank white screen
Asked by Louise Robinson:

I can log on through my phone and the web and see the boards but for some reason we are seeing a blank white screen through Teams.


Answers:
author: Alex W
body: Hi [@Louise Robinson](/t5/user/viewprofilepage/user-id/5524574) - welcome to the Community!

To confirm, are you referring to logging into the Trello integration in Microsoft Teams? Do you have a screen recording or screenshot showing what's going on?


Tags: cloud

trello-cloud
Why can't my co-worker create his own workspace?
Asked by Dan Borgo:

I have my own personal workspace, no issue. No matter where we navigate to in my new co-worker's app, or on the website, we cannot add a personal workspace for him. Why and how do I fix it?

Thanks!!


Answers:
author: Gaurav Kataria
body: There is an experiment running <https://community.atlassian.com/t5/Trello-questions/Can-t-create-workspace/qaq-p/2721286>


Tags: cloud

trello-cloud
Free or premium plan
Asked by Daniela Maia:

Hello.

If I have a premium account and create a board where I am the admin, can I invite people to be members of my board even if they don't have the premium plan? And if so, what is the limit for such members?

Also, is there a limit of observers in a board?


Answers:
author: Nicolas Grossi
body: [@Daniela Maia](/t5/user/viewprofilepage/user-id/5524538) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Trello-questions/Is-it-still-possible-to-have-Guests-on-my-Premium-Boards/qaq-p/1995890>

Nicolas


Tags: cloud

trello-cloud
AVISO DE MODIFICACION DE ETIQUETAS
Asked by Fernanda Gonzalez:

Existe algun power ups u herramienta que posibilite tener identificado las tarjetas que hayan tenido un cambio de etiqueta?


Answers:
author: Alex W
body: Hi [@Fernanda Gonzalez](/t5/user/viewprofilepage/user-id/5169620) - unfortunately the Activity Log natively doesn't show when labels are added / removed from a card and who did this action, but I've raised a feature request for our team to look into adding this capability: <https://jira.atlassian.com/browse/TRELLO-452>

I recommend voting / watching that feature request, and sharing your feedback in its comments. I've also added a workaround you can use to that feature request.


Tags: cloud

etiquetas
Como ACTIVAR un usuario DESACTIVADO?
Asked by Fernanda Gonzalez:

Usuario DESACTIVADO


Answers:
author: Nicolas Grossi
body: [@Fernanda Gonzalez](/t5/user/viewprofilepage/user-id/5169620) Bienvenido ! podes mirar este link para hacerlo: <https://community.atlassian.com/t5/Trello-questions/How-to-reactivate-user-in-Trello/qaq-p/1985137>

Nicolas

comments: author: Fernanda Gonzalez
body: No me fue posible solucionar mi problema.

Elimin? al miembro e intente agregarlo nuevamente pero me aparece esto en pantalla:

![usuario desactivado2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/330681i6DD3A0B3AC19DC58/image-size/large?v=v2&px=999 "usuario desactivado2.jpg")


author: Alicia Fil?u Birlanga
body: Hola Nicolas! Soy Alicia, encantada de saludarte.

Pudiste invitar al usuario de nuevo a tu espacio de trabajo?

Un saludo.

Alicia.


Tags: cloud
How to move a board from one user to another
Asked by Kevin Kardasz:

My board was started under someone else's account, where I am a guest. It now needs to be moved to my account, or at least copied, so that I can continue to build it in my own workspace. How would I do this?

Thanks


Answers:
author: Nicolas Grossi
body: [@Kevin Kardasz](/t5/user/viewprofilepage/user-id/5524476) Welcome! You might take a look to this doc: <https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>

HTH

Nicolas
No admin
Asked by KaterTon:

Hello community!

I have a question regarding admin rights.

we are now 8 members on our free trello version (10 are accepted). Our admin went from our members list. Now we have no admin and also can't add accounts, but we have to left to add..

what ca we do? How can we change our rights to admin right?

thanks and cheers!


Answers:
author: Nicolas Grossi
body: [@KaterTon](/t5/user/viewprofilepage/user-id/5524457) Welcome! You might want to see this documentation: <https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/>

HTH

Nicolas


Tags: cloud

trello-cloud
time zone and delegate
Asked by Eva Chaikouskaya:

Hi Dear

do u have an option to set up another time zone different from the i am currently in?

I need it for my work as assistant .

Can i add a person for the task delegate it if he is not on my board ?

Or do we need to be on boards of each other to transfer tasks?

Best


Answers:
author: Nicolas Grossi
body: [@Eva Chaikouskaya](/t5/user/viewprofilepage/user-id/5524451) You might take a look at this link: <https://community.atlassian.com/t5/Trello-questions/May-I-know-how-to-change-my-time-zone-with-Trello/qaq-p/1381644>

Nicolas


Tags: cloud

trello-cloud
VAT INVOICE
Asked by oliwiadermo:

Will I receive a VAT invoice for the company?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.


Tags: cloud

trello-cloud
how to Snooze alert when deployment is happening
Asked by Rajush Rajan:

I have alert configured from instana. when deployment is happening alert are triggering which is known issue due to deployment. So i would like to snooze the alert when deployment is happening. Is there any way for the same. Can anyone please help me


Answers:
author: Samir
body: Hi [@Rajush Rajan](/t5/user/viewprofilepage/user-id/4678245) ,

It sounds like this would be a good use-case for [Maintenance](https://support.atlassian.com/opsgenie/docs/create-and-manage-maintenance-policies/) in Opsgenie. You can schedule a Maintenance Policy to **disable** specific integrations for a specified time window.

So when you have these deployments, you can set-up a Maintenance Policy in Opsgenie to ***disable*** your Instana integration, so that *no* alerts will be created from that integration during that Maintenance Policy time window.

e.g.

![2021-12-21_08-39-54.png](https://community.atlassian.com/t5/image/serverpage/image-id/174938i883982232877A4C4/image-size/large?v=v2&px=999 "2021-12-21_08-39-54.png")

In this example I set-up a Maintenance Policy to ***disable*** the Instana integration between 9am-5pm on December 23rd. So no alerts will be created from that integration during that time window.

This Maintenance feature is available on Opsgenie Standard \& Enterprise plans, as well as JSM Premium and Enterprise plans.

Thanks,

Samir


Tags: cloud
Scheduled job failed
Asked by Abhishek.Raturi:

We received a notification about a scheduled job that failed due to the below error.

**Error**: The database encountered an error while running this query

Please let me know how we can check the scheduled jobs in Opsgenie.


Answers:
author: Robert
body: Hi [@Abhishek.Raturi](/t5/user/viewprofilepage/user-id/4680471) !

This is probably a question best answered by opening a ticket with our support team at <https://support.atlassian.com>. We'll be able to look into the specific failure better than we will on this forum.

Hope this helps!

Robert


Tags: cloud
Which Slack app to use
Asked by Ondrej Brablc:

Why are there two apps? For Alerts and for Incidents? They can both be installed and use the same user. Confusing.


Answers:
author: Ondrej Brablc
body: Here are links to both official apps:

* <https://slack.com/apps/A8MKX3GLD-opsgenie-eu-for-alert-management>
* <https://shoptet.slack.com/apps/AU8P4DEH2-opsgenie-eu-for-incident-management>

And a picture of all apps in Slack directory. I understand, that I should use EU versions (being located in EU). But not sure what is the difference.

![Screenshot 2021-12-20 at 17.20.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/174784i67F9CE7C42FD64CC/image-size/large?v=v2&px=999 "Screenshot 2021-12-20 at 17.20.21.png")


author: Nic Brough -Adaptavist-
body: Which apps are you considering?

There are more than one because Atlassian is an open ecosystem - they actively encourage people to write apps that run inside their applications or draw Atlassian stuff into other places, making them more accessible and flexible.

There's more than one Slack app because more than one person/organisation has chosen to write one.


author: Vishwas
body: Hi [@Ondrej Brablc](/t5/user/viewprofilepage/user-id/4679822)

Welcome to Community !

Can you please send us a screenshot of the apps.

Regards,

Vishwas


Tags: cloud
Email notification issue.
Asked by Muhammad Yousuf:

I got the following reason from Activity log for disabled notifications of some email addresses.  

\[Channel 1\] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously bounced address.

Kindly guide me through this.


Answers:
author: Samir
body: Hi [@Muhammad Yousuf](/t5/user/viewprofilepage/user-id/4608202) ,

This generally happens when the email recipient had previously unsubscribes to the email notifications. This can be resolved by removing and re-adding the email contact method on the Opsgenie user's profile

e.g.

![2021-12-20_09-02-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/174760iD29B6E85CAFAFF88/image-size/large?v=v2&px=999 "2021-12-20_09-02-15.png")

Thanks,

Samir

comments: author: Muhammad Yousuf
body: Thanks a lot Samir, extending your answer, I also found that if emails are bounced back by the mailbox, Opsgenie will put it into disabled state and will not send further notifications to that email address until enabled again as shown above. It's better to do email whitelisting at the mailbox end.
Is it possible to set up a 2.5 day rota (Mon - Wed, Wed - Fri)?
Asked by allanconybeare:

Hi, I've been playing around with this and have sort of managed this using hours which works for the first week then the second is wrecked.

I would like the rota to run week days Mon - Fri 10:00 - 18:00 with the change over on a Wednesday at 14:00

So each week shift -

1. Mon 10:00 - 18:00, Tue 10:00 - 18:00, Wed 10:00 - 14:00
2. Wed 14:00 - 18:00, Thu 10:00 - 18:00, Fri 10:00 - 18:00

I would be fine with it running continuously for the 2.5 days but breaking from 18:00 - 10:00 would be preferred

Image 1 looks ok, image 2 (week 2) is not right, the it doesn't match 2.5 days

![CI_Rota 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/174512i2B5A799461B3ADE6/image-size/large?v=v2&px=999 "CI_Rota 2.png")


Answers:
author: Nick H
body: Hi [@allanconybeare](/t5/user/viewprofilepage/user-id/4194758) ,

I think you'd want to break this into two rotations within one schedule since it's a bit custom;

Rot1: Mon 10:00 - 18:00, Tue 10:00 - 18:00, Wed 10:00 - 14:00

Rot2: Wed 14:00 - 18:00, Thu 10:00 - 18:00, Fri 10:00 - 18:00

You'd also want those rotations restricted to days / times like you're doing - but specific for each day too - instead of continuously over the entire 2.5 days like so:

![sched1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/174527i1C311652A825A6CE/image-size/large?v=v2&px=999 "sched1.jpg")

Final schedule might look something like this:

![sched2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/174528iBE6C5B2153B4ECC2/image-size/large?v=v2&px=999 "sched2.jpg")

Hope that helps!

comments: author: allanconybeare
body: Hi Nick,

Thanks so much for this, I've applied your suggestion looks okay will see how it pans out.

Thanks again.

Cheers Al


Tags: cloud
Account Question
Asked by Steve Ricketts:

Our Account got suspended due to a compromised Credit Card. I've submitted a support request. How long till we should expect to hear something?


Answers:
author: Jack Brickey
body: Hard to say. I have had good luck on high priority issues but others have taken 24h+. See if you can escalate your support ticket.


author: Vishwas
body: Hi [@Steve Ricketts](/t5/user/viewprofilepage/user-id/4678244)

What priority level you had selected ?. Depends on that too.

They will reply within 1 business day, and we are already in a weekend hence there might be some delay.


Tags: cloud
slack command /genie failed with the error "dispatch_failed"
Asked by Nguyen Nguyen:

All of our slack command failed with

\> /genie failed with the error "dispatch_failed"

And I already try to reinstall the slack integration app but nothing change.


Answers:
author: Nick OG
body: Hi [@Nguyen Nguyen](/t5/user/viewprofilepage/user-id/3604632) ,

Is your Opsgenie an EU instance? If using the Opsgenie EU instance, please use**/eugenie connect** command instead.

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Chat-User-Mapping>

comments: author: Nguyen Nguyen
body: Hi, we have US instance I believe.

And above command work before.


author: Nick H
body: Does one of your Slack integration have the "Execute Commands" box checked?

![slackcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/174965iAED3015FC282F4A3/image-size/large?v=v2&px=999 "slackcomm1.jpg")


author: Nguyen Nguyen
body: ah yes, I think it was the case but cannot confirm because I decided to deleted old integration and replace with new one.  
thanks you for the hint.


Tags: cloud
API key scoping
Asked by Bart Scheltinga:

At our organization, teams are often very independent. Most teams manage their own team in Opsgenie, some by code (terraform) some with GUI. If a team wants to manage their own team in Opsgenie with code, they need an API key. BUT I don't want to give them access to the complete organization. So it would be really helpful if we can create an API key and scope it to 1 team, give them admin permissions to that one team only.

If not possible, please make this a feature request we really need this. Thanks a lot!

Kind regards,

Bart


Answers:
author: Samir
body: Hi [@Bart Scheltinga](/t5/user/viewprofilepage/user-id/4433099)

This can be done by creating an API integration and assigning that integration to that team. The API Key from that API integration will then be limited to the scope of that team.

![2021-12-17_08-42-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/174460i8B4F5FFEA6E4BB6B/image-size/large?v=v2&px=999 "2021-12-17_08-42-52.png")

Let me know if you have anymore questions!

Thanks,

Samir

comments: author: Bart Scheltinga
body: Hi Samir!

I thought we could only do alerts via that integration so I completely over looked that one.

Thanks! Will give it a try!
How to schedule one week on, one week off
Asked by Richard N_:

Is it possible to make a schedule where a person is on-call one day every other week?

For example, to be on-call every other Tuesday?

I can't figure out how to do this.


Answers:
author: Nick H
body: Hi [@Richard N_](/t5/user/viewprofilepage/user-id/3078660) ,

If you were unaware, "No-one" can actually be added into a schedule's rotation to manipulate this use case of having someone on-call every other week.

You'd probably want to create a rotation with only this user + No-one, set the rotation type to Weekly, and restrict the rotation to the day / time (Tuesday) this user should be on-call.

All of that might look something like this:

![commsched1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/174348i93553D32B9D044A5/image-size/large?v=v2&px=999 "commsched1.jpg")![commsched2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/174347i1EC6C69E5BB0F71A/image-size/large?v=v2&px=999 "commsched2.jpg")

Hope that helps!

comments: author: Richard N_
body: I did not know about No-Ones!

This is exactly what I needed, Thanks!