youngmon/atlassian-qna huggingface dataset:
What does 10 jobs (starter license) mean and will it suffice?
Asked by Xantulle:

removed


Answers:
author: Mirek
body: I think exactly FAQ answer directly your question:

<https://www.atlassian.com/licensing/starter?_ga=2.204040976.1001363585.1525075037-344968178.1499334213#bamboo-1>

Let me post it also here so that in future if there would ba dead link it would be clear

> *With a Bamboo Starter License, you are restricted to 10 build Jobs, and 0 remote agents, but can run unlimited local agents. A Job is a single build unit within a Plan. One or more Jobs can be organized into one or more Stages. Given a 10 Job limit, you may distribute your Jobs between up to 10 Plans - for example, one Job per Plan or all 10 Jobs within one Plan. There is no limit on the number of times a Plan is built/executed.*
>
> *Please note that use of the Plan Branches has a multiplicative effect on the number of jobs configured, and therefore an effect on the 10 jobs cap. For example, a plan with two jobs that is building against a total of three branches (the plan's original branch, plus two additional branches) will contribute 6 jobs toward the limit.*

Here is a description of Plan Branches

<https://confluence.atlassian.com/bamboo/using-plan-branches-289276872.html>

Here is how you can check how many jobs are you running

<https://confluence.atlassian.com/bamkb/bamboo-starter-license-checking-number-of-bamboo-jobs-for-license-restrictions-950278536.html>

comments: author: Xantulle
body: removed


author: Mirek
body: Hi [@Xantulle](/t5/user/viewprofilepage/user-id/155441),

Hard to say since I do not know your branching structure.

The best way is to install free 30 days evaluation of Bamboo and explore all the options, connect your websites, test if everything is working as you want and finally check how many jobs are you using (using the method that I shared above). Thanks to that you would be sure and after 30days you can buy a starter license if everything would be good for you.


Tags: licence

team
How should permissions be set for our Bamboo server to be able to deploy to its target?
Asked by Dave Grandon:

We have always historically been able to deploy to our S:\\Shortcuts folder but since we upgraded to the latest version of Bamboo (server based), we have been unable to deploy to the shortcut directory. I know the bamboobuild.xml is coded correctly as if I point it to a location on another drive, this time on our development server, the Shortcuts get deployed correctly. We check the directory exists first and despite the fact it is physically there

\<if\>  
\<available file="${env.bamboo_shortcut_dir}" /\>  
\<then\>  
\<copy todir="${env.bamboo_shortcut_dir}"\>   
\<fileset dir="${application.files.base.dir}\\@{dir}\\client" casesensitive="no"\>  
\<include name="CreditSolve -\*" /\>  
\<include name="CopyData -\*" /\>  
\<include name="PROFILER\*" /\>  
\</fileset\>  
\</copy\>  
\</then\>  
\<else\>  
\<echo message="\*\* WARNING - SHORTCUTS WERE NOT DEPLOYED \*\*" /\>  
\</else\>  
\</if\>

I continually get informed that the directory is not there ( I have tried adding the type 'dir' as well). This is incredibly frustrating so thought I would ask the question here.

Any help gratefully received.

Cheers


Answers:
author: Daniel Santos
body: Hi [@Dave Grandon](/t5/user/viewprofilepage/user-id/1195779),

What happens if you navigate to the build/deployment folder, where your **bamboobuild.xml** script is located and manually run the ant script? (I suppose you are using ANT, right?)  
(i) You should see the command you need to run at the build/deployment logs

If it succeeds, please try:

1. Disable the ANT task
2. Configure a script task before it with the command you were running in the terminal
3. try another build

If it runs properly we might need to investigate the Bamboo task to discover any possible bug on it.

If it fails, you are probably hitting a permission issue and then I would suggest you to review the user running Bamboo, comparing it with the one running on terminal.
Bamboo - Getting Test Results in to Bamboo
Asked by Steve Newnham:

I have Bamboo running and carrying out my build and running tests. MY tests produce results files: I am having trouble feeding the tests results back in to Bamboo.

I am creating log fills from CTest (these as .log files and not in xml format). I have the CTest add-in (by CSTB) task running within Bamboo. The set-up for this add-in seems to require a xml file.

How do I get CTest to generate an xml file or can the CTest add-in accept other forms of results file?

I am very new to all of this and have done some extensive searching to find an answer; to but had no luck.

Any leads from anyone?

Thanks,

Steve


Answers:
author: Rafael Pinto Sperafico
body: Hi [@Steve Newnham](/t5/user/viewprofilepage/user-id/2388514),

Running *ctest* with the option *-T Test* will make *CTest* generate an XML output file in a sub-folder *Testing* inside the build folder:

    cd build/usr/local/bin/ctest --no-compress-output -T Test || /usr/bin/true

Perhaps [CTest Task for Bamboo](https://marketplace.atlassian.com/apps/1211178/ctest-task-for-bamboo?hosting=server&tab=overview "CTest Task for Bamboo") is capable of reading this output and display it in Bamboo's UI.

Kind regards,

Rafael

comments: author: Steve Newnham
body: Rafael,  

yes, that works, just what I was after.  

Thanks for your help.  

Regards,  

Steve


Tags: continuous-delivery

test
IP addresses from which Jira accesses Bamboo
Asked by Piotr Jurski:

Hi,

we try to connect Jira to our own Bamboo host, access to which is protected by IP address based firewall. We tried to find an address pool/list from which Jira connects to services like Bamboo but till now couldn't find nothing. Do you maybe know where we can find such a list or what are the addresses?

Thanks in advance!


Answers:
author: Piotr Jurski
body: Hi Daniel,

thanks for your response.

I have contacted Atlassian support and the list with the IP addresses from which Jira is accessing Bamboo host (on-premises) is the following: <https://ip-ranges.atlassian.com/>

Best regards

Piotr

comments: author: Daniel Santos
body: yeah, the link you shared is part of the document I shared (at *Atlassian Cloud* section - "this list" link).  

I'm glad you have it now =\]


author: Daniel Santos
body: Hi [@Piotr Jurski](/t5/user/viewprofilepage/user-id/2422165),

This IPs/domains to be whitelisted are in this page: [Atlassian Cloud IP ranges and domains](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html).

Please notice that the information there is subject to change, this is why I'm not quoting the details directly to this thread.

I hope it helps.


Tags: cloud

jira
Bamboo Build script hanging on Commit Message
Asked by ganderson007:

We are pulling new files from a shared location and adding to a Bitbucket repository with no user input on a daily schedule. The files are log messages raised and GIT is the best solution for this right now.

The package checks out the repository to the Bamboo working directory then the script running on Linux with bash script copies any new files and then attempts to run a:

- git add {filename}  
followed by  
- git commit -m $'commit message\\n'

The commit message is displayed in the Bamboo status window, it says in part the common message text :  
# Please enter the commit message for your changes. Lines starting  
11-Dec-2018 11:26:00 # with '#' will be ignored, and an empty message aborts the commit.  
11-Dec-2018 11:26:00 # On branch master  
11-Dec-2018 11:26:00 # Your branch is up-to-date with 'origin/master'.  
11-Dec-2018 11:26:00 #

How can I get the message to be consumed in the script? I have tried many different message strings.

thanks

Graeme


Answers:
author: ganderson007
body: I got a little further, working now:

Create a file with message content (sample here but easily extended)

touch "${bamboo.build.working.directory}/messages.txt"  
echo "Adding new file @ $(date)" \>\> "${bamboo.build.working.directory}/messages.txt"

run commit and pipe in the file

git commit --file="${bamboo.build.working.directory}/messages.txt"

Cheers,

Graeme
Deployment projects to keep in Bamboo problem
Asked by Alexandros Ananikidis:

I would like to know if possible:

A) Where i can determine the number of deployment projects to keep in Bamboo except from the global expiry settings section.

B) In addition, even if in the global expiry settings i configured to keep only the ((**last**)) 10 successful deployment projects, it shows me 25 instead of 10.

![image1.png](/t5/image/serverpage/image-id/39870i4DB81BD1487A60A9/image-size/large?v=v2&px=999 "image1.png")

C) At last, and this is the most weird part, as the image shows above, Bamboo doesn't keep the **last** deployment projects that i am interested to keep, instead it keeps some old releases.

My global expiry settings are set like that:

![image2.png](/t5/image/serverpage/image-id/39871i0CFD735499B24DF4/image-size/large?v=v2&px=999 "image2.png")


Answers:
author: Rafael Pinto Sperafico
body: Hi [@Alexandros Ananikidis](/t5/user/viewprofilepage/user-id/1205922),
> A) Where i can determine the number of deployment projects to keep in Bamboo except from the global expiry settings section.

Unfortunately, there is no other place rather than the Global admin section where you set up Expiry at the global level in Bamboo. For this reason please find below some suggested requests raised to enhance the Expiry feature in Bamboo:

* [BAM-19883](https://jira.atlassian.com/browse/BAM-19883 "BAM-19883") - separate expiry for deployment plans
* [BAM-17879](https://jira.atlassian.com/browse/BAM-17879 "BAM-17879") - Bamboo Global Expiry Granular Configuration
* [BAM-15411](https://jira.atlassian.com/browse/BAM-15411 "BAM-15411") - Global expiry configuration for particular deployment projects

> B) In addition, even if in the global expiry settings i configured to keep only the ((last)) 10 successful deployment projects, it shows me 25 instead of 10.

Based on the Expiry configuration provided (screenshot), you are telling Bamboo to expiry only "Build and release artifacts", meaning that you are leaving behind deployment logs, for instance. Therefore, you are seeing more entries than the ones you are expecting.
> C) At last, and this is the most weird part, as the image shows above, Bamboo doesn't keep the last deployment projects that i am interested to keep, instead it keeps some old releases.

Please, review the Expiry configuration based on the comment provided on this thread. In case you continue on experiencing issues, I would suggest you on raising a Support Case with Atlassian, so you can provide them with more details about your Deployment, Environment and your Expiry settings can be reviewed.

Kind regards,

Rafael
How do I view the Warnings Parser result details?
Asked by Philip Stephenson:

In Bamboo 6.7 there is a Build Warnings Parser task which we have hooked up using the Maven parser. This appears to work in that on completion of the build, the summary tab now shows a summary of our test results and a similar summary for build warnings.

However, the values in the test results summary (eg "1 Quarantined / skipped") is also a link to a detail page but the information in the warnings summary (eg "2 Medium Severity") is not. So how do we get to the detail about:

* What's the detail about the warnings. (i.e. What are the warnings that contribute to the count in the summary?)
* What is the logic behind the classifications of warnings into the 3 (High, Medium, Low) categories?

Any help much appreciated.


Answers:
author: Marcin Gardias
body: Hi,

If you use Bibucket Server together with Bamboo, Bamboo creates annotations to the code in Bitbucket Server.

Alternatively, Build Warnings Parser creates an artifact (to be found in the artifacts tab) with all the warnings information saved as a JSON file.

The logic behind severity depends on the actual parser used, it's basically up to the parser creator to decide.

comments: author: Fabian Furger
body: Hi Marcin_Gardias,

I'm experiencing the same issue as Philip Stephenson - I'm trying to find out what the details of the build warnings are.

Could you please elaborate what I would see where in Bitbucket? Currently, I see the build warnings listed as an integration (Quality Report) on the page of the PR, but also only with their count - and a link back to Bamboo.

Thanks!
Unable to mention a coworker
Asked by Bruce Ambriose:

Hi

I'm having issue mentioning a coworker for a task in confluence. The page we use for weekly meetings was created by a coworker that has left the company. We all have access to all the pages he has created, even the template used for our weekly meetings.

For some reason out of all the participants that attends all our meetings, I am unable mention 1 of my coworkers, that mentioned in past meeting .


Answers:
author: Joseph Chung Yin
body: [@Bruce Ambriose](/t5/user/viewprofilepage/user-id/5483750) -

Welcome to the community. You should check with your site admins team to see if the one co-worker account has access setup against the specific Confluence space/page or not. That will be the first place I would check first. Afterward, make sure you have the account name right when using mentioned operation.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Bruce Ambriose](/t5/user/viewprofilepage/user-id/5483750) ?

you are describing some thing that suggests something changed, perhaps accidentally, in the system's user configuration.

this is something you're going to have to try and diagnose and fix with your site administrator.

Hope this helps,

-dave


Tags: cloud

confluence

jira-service-management

jira-service-management-cloud
Activate Atlassian Intelligence answers.
Asked by Nir Malchy:

Hello,

I am reading about

[Activate Atlassian Intelligence answers](https://support.atlassian.com/jira-service-management-cloud/docs/activate-or-deactivate-ai-answers-in-the-virtual-agent/).

1. The first prerequisite is "you have a knowledge base space linked to your project."  
   We use Helpdocs.io for our knowledge base. Can we link our [knowledge base](https://docs.flourishsoftware.com/) to our Jira project?
2. If we cannot, Can I use the Virtual Agent? How?

Thank you!


Answers:
author: Walter Buggenhout
body: Hi [@Nir Malchy](/t5/user/viewprofilepage/user-id/3505136),

Atlassian's knowledge base linked to Jira Service Management is in Confluence. AI answers is just part of what the virtual agent offers - it also lets you offer predefined flows to process request, to name an example. So, yes - you can still use the virtual agent without AI, but maybe not to its full potential.

You can/should read through the full documentation [over here](https://support.atlassian.com/jira-service-management-cloud/docs/automate-your-customer-support-using-the-virtual-agent/).

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Field Level permission in JIRA service management
Asked by Vijay Dadi:

Dear Community,

I have an use case where in -

We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management.

I want to restrict the edit/modify access to this field via field/group level permission.

Thanks in advance

Vijay


Answers:
author: Sid Pathirana
body: Hi Vijay,

You might be able to achieve what you need using the out-of-the-box functionality, but you may need to experiment a little to find the best fit.

I'm thinking something along the lines of controlling access to the Major Incident field via the workflow...

* Create a transition screen containing the Major Incident field
* Add a "self-reflecting" transition to your workflow which has the transition screen associated with it
* Set a condition on the transition so that it is only available to users in the required group/role.

This should make the field available to just the required users to update - the self-reflecting transition will be available to them in the Actions menu on the ticket screen.

<br />

Running the transition will display a pop-up screen to allow the field to be modified, and when completed the ticket will stay in the same status (because of the "self-reflecting" transition, the status remains the same).

You may need to look at splitting your view and edit screens.


author: Mikael Sandberg
body: In order to do that you would have to use an app in the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&query=field%20permission) that allow you to set field level permissions, Jira do not have a feature like that out-of-the-box.

comments: author: Vijay Dadi
body: Dear [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) ,

I consider this as drawback. A tool should be capable of this kind of basic functionality without having a need to purchase an additional app from the marketplace to achieve this functionality.

Regards,

Vijay


author: Mikael Sandberg
body: I would have to disagree with your opinion, to me it is an advantage that Atlassian gives you the basic functionality and then you can tailor the products to fit your company. I have used other products that tried to satisfy every customer requirement and as a company you end up using just a small part of what the product can do and just becomes bloated.


author: Vijay Dadi
body: As a customer when i buy a product, I would expect it to full fill my requirements rather than buying another app from the market place to achieve the expected functionality.


Tags: cloud

incident

incident-management

jira-service-management

jira-service-management-cloud
Is there a way to bulk edite portal-only customer names?
Asked by Alex Erskine:

Portal-Only customer names default to email address. I see that I can manually edit each from the Portal Customers \>\> Edit full name. But, I have \>100 that I would like to edit.


Answers:
author: Benjamin
body: Hi [@Alex Erskine](/t5/user/viewprofilepage/user-id/5483705) ,

Haven't come across bulk user edits. It would be done On an individual basis. You be able to do this by automating through API.

Here's an article of what. can be done.

<https://community.atlassian.com/t5/Jira-Software-articles/Bulk-Managing-Users-in-Cloud/ba-p/1941397>


Tags: cloud

jira-service-management

jira-service-management-cloud
Is Jira Service Management suitable for MSP's
Asked by Daryelis Alvarez:

Hello - we are a mid-size company providing MSP services. I am looking to see if Jira can let me centralize processes, customize dashboards, create, and manage automated service desk modules, and make data-driven decisions.


Answers:
author: Joseph Chung Yin
body: [@Daryelis Alvarez](/t5/user/viewprofilepage/user-id/5483660)

Welcome to the community. In my opinion JSM is a great tool to support of your ask (i.e. give you a portal UI for customers to enter their asks/issues reporting for your team to process from the beginning to the end)

On the other side, Jira Software (AKA Jira) is great for internal team to track their development projects. It is simple and straight forward to integrate your JSM and Jira Software projects.

<https://www.atlassian.com/software/jira/service-management>

<https://www.atlassian.com/software/jira>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Incident vs Problem Management
Asked by Scott McDonald:

Hello,

<br />

What is Atlassian's standard process for turning incidents into a problem ticket?

Thanks,  
Scott


Answers:
author: Walter Buggenhout
body: Hi [@Scott McDonald](/t5/user/viewprofilepage/user-id/5441819),

You can read up on Atlassian's standard processes in the respective [Incident Management](https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/incident-management#how-it-works) and [Problem management](https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/problem-management) guides.

Be aware that these standard practices are based on ITIL and meant to get you up and running fast, but that Atlassian explicitly chooses to make these flexible, so you can tweak them to your process easilyt rather than enforcing a rigid process on you, requiring many hours/days/... of customisation to adjust.

Very powerful tools to connect incidents to problems are automation and issue linking in JSM.

Hope this helps!

comments: author: Scott McDonald
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) ,

Thank you. Does Atlassian provide best practice from a functionality standpoint? You mention Automation and Issue Linking in JSM. For issue linking, let's say I have 5 issues of similar description and would like to turn those into a problem. Would you create a Problem "parent" and link the incidents? Is that one way to do it? How would you handle the creation of a problem ticket through automation?

Scott


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira automation when sending an email, how can i include the parent name ?
Asked by omar.wehbe:

Hello Community

I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks.

In the email to be sent, i want to display the Key, URL and Parent

I tried this:

{{#lookupIssues}}  
{{key}} {{url}} created on {{created.format("dd/MM/yyyy")}} at {{updated.shortTime}} {{parent}}  
{{/}}

My problem is in the {{Parent}} where i am getting in return a parent key and not the name itself.

Example:

Subtask: to do ticket #511

I am getting for example : B2BB2C-1624 in that email , instead of the parent name: TO do ticket 511

can anyone help?


Answers:
author: Victor Law
body: Hi [@omar.wehbe](/t5/user/viewprofilepage/user-id/5457431)

Can you try using the following Smart Value?

* {{Parent.summary}}

Thank you.


author: omar.wehbe
body: thank you very much !


Tags: cloud

jira-service-management

jira-service-management-cloud
API Integration between JSM and CredentialStream
Asked by JA:

Hello,

Hoping someone can help or point me in the right direction. We have a request to build an API integration between Jira Service Management and CredentialStream (company is HealthStream). I think what we're wanting to do is once provider information is entered into CredentialStream, it automatically creates an onboarding ticket in our Service Desk project.

Does anyone have experience with this specific integration and/or any helpful information as we start to go down this path? Or, are all Jira API integrations essentially built out the same way?

Thank you in advance,

J


Answers:
author: Vijay Dadi
body: Dear [@JA](/t5/user/viewprofilepage/user-id/1454642) ,

Jira provides REST API interface functionality out of the box. All you need to do is design a trigger condition in HealthStream and deliver the required payload to Jira to create an issue. If you need more information. Below is the snippet I simulated via postman.

![postman.png](https://community.atlassian.com/t5/image/serverpage/image-id/320466i9D0F2E3F825F32DE/image-size/large?v=v2&px=999 "postman.png")

Hope this helps!

Regards,

Vj

comments: author: JA
body: Thank you [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)


Tags: cloud

jira-service-management

jira-service-management-cloud