youngmon/atlassian-qna huggingface dataset:
Locked out of Trello; 2FA Code not recieved
Asked by Kev Akers:

Problem: Since migration from Trello to Atlassian account I'm logged out of my Trello account and cannot log in.

I have successfully sent password reset, and have reset said password (same email as this Atlassian account obviously).

It then asks for six-digit 2FA code - but I'm not recieving the code to my phone.

The screen says:

We've sent a code to **+xxxxxxxxx70**, it should get to you soon.

This format of phone number is correct for my phone number; but nothing is recieved.

Can you help?

The phone is a New Zealand phone number (0064) if that helps?


Answers:
author: Iain Dooley
body: [@Kev Akers](/t5/user/viewprofilepage/user-id/3925877) I'll ping the team in Slack to see if someone can jump on here quickly.

comments: author: Kev Akers
body: Thanks Iain, appreciate your help very much!

Havent heard anything yet (but I'm learning patience :))


author: Ed Letifov _TechTime - New Zealand_
body: What can Community (i.e. other users just like you) possibly solve here?

Reach to atlassian support via <https://support.atlassian.com> instead.

I have noticed that a lot of other services (non-Atlassian) are failing to reach NZ numbers - it's possible that there is a failure somewhere on infrastructure level with some generic provider (e.g. AWS).

comments: author: Kev Akers
body: Thanks - I've seen some support reps answering questions on here; I was hoping someone might help my instance too. I'm getting desperate now...


author: Ed Letifov _TechTime - New Zealand_
body: They do indeed, but to me, this always seemed like "volunteer service" and "picking up strugglers", whereas proper support channels will have SLAs attached to them.


author: Ed Letifov _TechTime - New Zealand_
body: Also see this one: <https://community.atlassian.com/t5/Trello-questions/2FA-in-Trello-does-not-ask-for-a-code/qaq-p/1331056>

Specifically the advice to reach to Trello team


author: Kev Akers
body: Thanks.

I've tried Trello support twice.

Also sent ticket to Atlassian.

Also sent DM via Twitter.

Any other channels you can recommend :)


author: Ed Letifov _TechTime - New Zealand_
body: From experience I would expect some delay due to timezone differences.

I would also suggest trying to raise a query in the context of Atlassian ID (not Trello)

The real nuclear options are at the bottom of this page: <https://www.atlassian.com/company/contact> (and I don't mean Feedback to Founders)


author: Iain Dooley
body: [@Ed Letifov _TechTime - New Zealand_](/t5/user/viewprofilepage/user-id/502340) the new trello.com/contact page pushes people pretty aggressively to community support and there's no email address anymore which is why so many people are on here asking stuff.

However, the support folks from Trello will come on here and address any issues that don't have an accepted answer within 24 hours, and those of us in the Slack channel can also bring stuff to their attention if urgent.
Why is a due date of May 14 being added to every card when I perform certain actions?
Asked by dlhenderson@ucsd.edu:

Hi

This only seems to happen with cards I have added to my board prior to this week. When I add checklists or remove relationships between cards and close the card. The due date is then modified to add May 14th. There is no automation in Butler to do so, in fact, I built a Butler tool to remove the due date, and while it does disappear momentarily, it returns in seconds.

Would love for it NOT to do this.

TY

Diana H


Answers:
author: Iain Dooley
body: [dlhenderson@ucsd.edu](/t5/user/viewprofilepage/user-id/3604839) can you see in the board menu's activity feed what's adding the due date? If it's your user adding the due date, then try going into your settings and revoking access to any applications that have access to your account then seeing if the issue recurs. This might also be due to a web browser extension you have installed, or a Butler command that another user on the board set up.
merge boards
Asked by sivan revivo:

Hello,

I know that currently there is no option to do so in Trello, but since other systems do provide this option for free, will there be a way in the near uture to merge 2 boards to one, so I can see the deadlines/tasks from both of them in one master board?

Thanks in advance.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Are you wanting to create a third board to consolidate both boards into? Or just have the two boards connected with one another? In both cases, Unito can achieve this for you. Happy to help if you have any questions ?


author: Iain Dooley
body: [@sivan revivo](/t5/user/viewprofilepage/user-id/3925716) You can use Unito to synch boards, and you can also use Butler for this. The best tool for date/project planning across lots of boards in Trello is Placker.
can trello business account allows some of the team mates using the free version... if yes,
Asked by Dharmesh_Vyas:

what happens to the board with some of the paid versions functions when it comes to the free version team mates...?


Answers:
author: Soumyadeep Mandal
body: Hi [@Dharmesh_Vyas](/t5/user/viewprofilepage/user-id/3925675) ,

Welcome to the community!

Basically whatever plan anybody is using will get that much benefit only!

Like if Trello business account holder joins Trello free account holder's team Trello business account holder will enjoy business benefits and Trello free account holder will get free benefits only!

It doesn't matter who joins whos' team benefits are fully depend on what plan they have purchased!


author: Iain Dooley
body: [@Dharmesh_Vyas](/t5/user/viewprofilepage/user-id/3925675) If you create a Business Class team, then you can add members to your team and you will have to pay for them.

However, you can also simply invite free Trello users to boards that belong to a Business Class team, and in that case they are called "single board guests". They will not be billable, but they will have access to all the business class features (ie. unlimited power ups, large file size).

If you invite the same free Trello account to more than one board that belongs to the same business class team, then that free user becomes a "multi-board guest" of your team, and you will be billed for them.
Labels being mangled
Asked by Scott Harrison:

Hello All,

I have an issue where I am sharing tasks/boards with other people to collaborate on tasks.

Whenever we share, one or the other has added their own labels, they do not match with how the other has setup their labels. The title and colours get mangled.

This is all the more frustrating due to the very limited number of labels we can use.

Any help appreciated

Thanks


Answers:
author: Brittany Joiner
body: I believe you can have an unlimited number of labels, I've never come across any limits on that.

Can you clarify what you mean by sharing a board? If you're adding people into a board, then the labels should be the same by the board. If you mean sharing cards - are you moving cards to different boards? I just tried this out and it looks like I was able to keep the same title label and color. So can you maybe share a specific example of what's happening and I can help diagnose?

comments: author: Scott Harrison
body: Hello Brittany,

Thanks for your response.

If a task gets moved between boards, the labels come with it and do not match the labels on the new board

I only see 9 labels, then you run out of colours

Thanks


author: Brittany Joiner
body: If you move a card it will keep the labels with it (because it's part of the original card), and it won't know what other labels to match it to on the next board. So that's why it keeps them. If you want to get rid of the labels you can copy a card to another board, and there's an option to not keep the labels, so this will let ou copy over the card without the labels.

And there are only 9 colors, but you can have as many as you want, some of them will just share colors. (Ie, you can have ten red ones with different text.)


author: Scott Harrison
body: Ok many thanks for your help

Back to belt and braces, copy then delete not move

Thanks


Tags: label
Gant chart
Asked by alexandre_urbach:

Greetings from Switzerland

Can one tell me how to create a gant chart from Trello?

Thank's for helping.

Regards

Alexandre


Answers:
author: Brittany Joiner
body: hi [@alexandre_urbach](/t5/user/viewprofilepage/user-id/3925542) ! Welcome to the community! Check out the [TeamGannt power-up](https://trello.com/power-ups/5970d4298c14fdf691c95a76)! You could also try [Deadlines by Elegannt](https://trello.com/power-ups/565dafa433bd441cac66be20), or [BigPicture](https://trello.com/power-ups/5b30f2417825075d3e126cbb).


author: Iain Dooley
body: [@alexandre_urbach](/t5/user/viewprofilepage/user-id/3925542) I'd like to add Placker to the list, it's my fave project planning tool for Trello.
Hello, what is the power up that will give me a report of numbers of list/cards per list.....Thanks
Asked by Charles_Bernier:

Hello, what is the power up that will give me a report of numbers of list/cards per list...with the titles

Thanks


Answers:
author: Brittany Joiner
body: [@Charles_Bernier](/t5/user/viewprofilepage/user-id/3925351) Another quick hack for doing this, you can use "Search" (go to show menu at the top right of your board) to filter by something that all cards have in common... for example all cards with "no member", or no label. Then once you press search, you'll be able to see how many cards are in each list at the top of the list.

![cards](https://community.atlassian.com/t5/image/serverpage/image-id/95189i5163B298F2DA2512/image-size/large?v=v2&px=999 "cards")


author: Antonio Panea
body: Hi [@Charles_Bernier](/t5/user/viewprofilepage/user-id/3925351) ,

Thanks for reaching out! [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) will give real time reports of what is going on in your Trello board.

Hope it helps! If you have any question regarding how to use it here I am!

Cheers

Toni

![md_dashboard-open.gif](https://community.atlassian.com/t5/image/serverpage/image-id/95181i8798229B1550EA6F/image-size/large?v=v2&px=999 "md_dashboard-open.gif")
Re: Upcoming AMA with the makers of Teamistry, Atlassian'...
Asked by Nur Adi:

Hi, can I create folder for some boards? (so I can organized some boards with the same categories)

thanks before


Answers:
author: Brittany Joiner
body: (Hey [@Nur Adi](/t5/user/viewprofilepage/user-id/3925309) this isn't a good fit for this topic as this isn't related to the podcast. I saw you posted the question in the Trello section, which is perfect! And I've commented an answer over there, so you might want to take this post over here down, and continue the conversation on your other post!)
Syncing
Asked by markbowden:

Hi guys,  
I use Trello on my own and I'd really like to have one central board that has ALL of my tasks from all of my boards.  
Ideally any changes that I made at either end (the project board or the central board) would reflect on both.

Is there a way of doing this?

Maybe with Butler?


Answers:
author: Iain Dooley
body: [@markbowden](/t5/user/viewprofilepage/user-id/3925303) I created an integration called BenkoBoard that does this (in addition to allowing you to use Trello as a Gmail client):

<https://trello.com/integrations/#benkoboard>

The synching of changes back to the parent card is not handled by Benko, you can do that on a case by case basis with Butler or Unito as required, but it's not core to the system (because the way changes synch can get quite finicky and there's no really great "one size fits all" approach).

I sometimes implement certain custom synching functions for clients using Trellinator also:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


author: Brittany Joiner
body: Have you tried using the "Card" view on your profile?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/95191i07C43ACAEC9CE87C/image-dimensions/375x242?v=v2 "image.png")

If you go to your profile and select "cards", you can see the cards you have on each board.

I believe you could create a rule with butler to create a new card on another board any time you're added to a card, but I would hesitate to do this because then when you'd have to update multiple cards (the one on your board and the one on the original board).

You could also try the Card Mirror with Unito? Maybe that could help with having to only update one card, but I haven't played with that much.
Can I create multiple cards, at once, using a Card Template?
Asked by The Live Networker Team - Felicia Gremaux:

I found how I was about to copy \& paste multiple cells from an Excel spreadsheet to generate multiple un-templated, "blank" cards, at once, within a single List. Can this be done, to generate Cards from a template?


Answers:
author: Antonio Panea
body: Hi [@The Live Networker Team - Felicia Gremaux](/t5/user/viewprofilepage/user-id/3925108) ,

Here Toni to help! Thanks for reaching out!

With [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) you could import CSV and Excel files in bulk. So as far as you have your data divided in columns in you spreadsheet it can be done.

Just in case you want to add same checklists,labels, members for all your cards you could create a Butler rule that triggers everytime a new card is created.

I hope it helps!

Cheers

Toni


Tags: card

template
Can I create folder to organized boards on trello?
Asked by Nur Adi:

Hi, can I create folder for some boards? (so I can organized some boards with the same categories)

thanks before


Answers:
author: Brittany Joiner
body: [@Nur Adi](/t5/user/viewprofilepage/user-id/3925309) the way i prefer to organize my trello boards is by teams, and in that way it creates "folders" in trello so you can view all boards associated with a team. (In this view of my home page, I can just click on the team on the left side and then see all the boards on that team.)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/95190iED4D1DBA0101E44B/image-dimensions/553x283?v=v2 "image.png")

comments: author: Nur Adi
body: thanks


author: Margot van Veelen
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) How can I create these 'teams' in Trello? Is it similar to the collections?  
Where can I change the interface of the sidebar?


author: Brittany Joiner
body: [@Margot van Veelen](/t5/user/viewprofilepage/user-id/5131305) Click "create" in the top nav bar and you'll see an option for "workspace". I got confused with the old terminology - used to be called teams, but now its "workspace". I don't do much with collections, I feel like it works almost more like tags, but it could be like a folder structure because you can specify a board to be part of a collect, and then on your workspace's board settings, you can filter by collections to only show one "folder" of boards if that makes sense.


author: Antonio Panea
body: Hi [@Nur Adi](/t5/user/viewprofilepage/user-id/3925309) ,

With [Crmble Power-Up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) you can create a folder for each Trello Card. All this folders will be stored in a unique folder for each Trello Board.

I hope it helps!

Cheers

Toni

![md_Google-Sync-ANIM.gif](https://community.atlassian.com/t5/image/serverpage/image-id/95188i992FC480D5AA1FD5/image-size/large?v=v2&px=999 "md_Google-Sync-ANIM.gif")

comments: author: Brittany Joiner
body: This is in google drive folders, right? I think OP is asking about folders inside of Trello.


author: Antonio Panea
body: Hi,

Yeah I think you are right... I got it wrong! Sorry for that [@Nur Adi](/t5/user/viewprofilepage/user-id/3925309) !

Cheers

Toni


author: Nur Adi
body: OK thanks
error rendering macro "jira" java.lang.NullpointerException
Asked by Prasanna Reddy:

Hello,

When I tried to add JIRA number into a confluence. we can see **error rendering macro "jira" java.lang.NullpointerException**

Can this be solved


Answers:
author: Nic Brough -Adaptavist-
body: If this is Cloud, you will need to raise this with Atlassian support over at <http://support.atlassian.com/contact>

If it is on a Server/DC install, then you should read the logs to see what is going wrong.


Tags: cloud

confluence-cloud
Possibility to display a Jira Issue like a Confluence page?
Asked by Mats Rahm:

Hi.

Is it possible, maybe through an addon, to display a Jira issue with selected fields in specific places as a Confluence page?

We would like to store all information of our portfolio epics in Jira but would have great use to display the information in a more document-like layout for stakeholders. My natural go-to option would be using Confluence somehow, but I cannot really find any good examples showing that it can be done.

I am not talking tables here, but one Confluence page per Jira issue. It is not enough just to get the data to display in Confluence. It has to be possible to control the layout. We will have to show both native Jira fields and custom fields.

Finally, but really a nice to have requirement, if it would be possible to update the field contents in Jira from the Confluence it would be useful.

Does anyone know if there are any ways to manage any or some of this?

Kind regards,  
/Mats Rahm


Answers:
author: Jack Brickey
body: I don't know of any such addon. It is unclear to me how this would even work short of simply making the Summary the title of the page, followed by the description (forward/intro) then a bunch of fields listed with their values.


Tags: cloud

confluence-cloud

jira-cloud
Page Tree - sort by position not working
Asked by Rachel:

I've manually sorted the pages in my space by going to Space Tools \> Reorder Pages. This is perfect -- everything on the space's lefthand menu sorts correctly.

Next, though, I want to embed the Page Tree macro into pages with the same manually-sorted order to the pages. When I configure the macro, this should happen if I set "Sort Pages By" = "position". The documentation at <https://confluence.atlassian.com/doc/page-tree-macro-163414255.html> says "position --- sort by the default Confluence sorting rules. **If your pages have been ordered manually, this sort will respect the defined order.** Otherwise the pages will be displayed in the 'natural' alphabetical order, such as: title1, title2, title10."

However, it doesn't work. It doesn't appear to follow the defined order. Instead, it displays in alphabetical order.

Am I doing something wrong? Should I be ordering manually somewhere else?


Answers:
author: Fabian Lim
body: Hi [@Rachel Trent](/t5/user/viewprofilepage/user-id/4173783)

You may want to raise this issue as a bug with atlassian support.

Regards


Tags: page-tree

sort
Onsite confluence instance comes with REST API support?
Asked by Naaman Musawwir:

Hello, our client has deployed confluence onsite. They can access it via URLs like <https://abc.def.com/confluence/spaces/>....

While we can use Atlassian REST API via URLs like <https://abc.atlassian.net/wiki/rest/api/content>. Do we have REST API available in the deployed confluence instance or not? If so, what is the URL to access it?


Answers:
author: Nic Brough -Adaptavist-
body: Yes, see <https://developer.atlassian.com/server/confluence/confluence-server-rest-api/>


Tags: cloud

rest-api
Search does not work
Asked by Mauro Dalla Francesca:

The livesearch macro does not work at all. No results are ever shown, no matter which configuration I make.

When pressing the Enter button I reach the extended search which doesn't find anything either.

The search on the topmost right (not on the page) however finds the page.

What am I missing?

Thanks for any suggestions

![grafik.png](/t5/image/serverpage/image-id/174260iE82EA86357D93FD1/image-dimensions/403x249?v=v2 "grafik.png")


Answers:
author: Fabian Lim
body: Hi [@Mauro Dalla Francesca](/t5/user/viewprofilepage/user-id/4676419)

I recommend you open a ticket with the Atlassian support team directly. Here is the link: <https://support.atlassian.com/>

Regards


Tags: cloud

confluence-cloud
is it possible to uncheck "notify watchers" in confluence by default
Asked by Erik Mathijs:

We are using Confluence server 7.13.

Every time a user edits a page, the checkbox "notify watchers" is checked.

Is it possible to set the default for this checkbox on unchecked ?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Erik Mathijs](/t5/user/viewprofilepage/user-id/1138145) ?

I've taken a quick look and this question popped in Atlassian's support articles, I'd recommend reading their article on '[How to uncheck 'Notify watchers' check box on Confluence editor by default](https://confluence.atlassian.com/confkb/how-to-uncheck-notify-watchers-check-box-on-confluence-editor-by-default-314449908.html)'. *Please note this does refer to an older version of Confluence but hopefully will lead you to the right answers.*

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: Erik Mathijs
body: Thanks Laura for reaching me out a working solution.

All the best,

Erik


author: Laura Holton _ACE Rotterdam_
body: Happy to help Erik ?


Tags: confluence-server

server
Table formatting box missing
Asked by Daniel_Eason:

Hi,

On my table within a page i am unable to see the dropdown to format the table (Colour etc).

However when using Incognito setting on the same Edge browser that then can be seen.

Is this a security setting somewhere?


Answers:
author: Jack Brickey
body: Seems like a browser interop issue. Can you check another browser. If it works in Firefox/Chrome I suspect it will work in Edge with future updates.


Tags: cloud

confluence-cloud
When copying a URL from Jira - How can I influence the type of content displayed in Confluence?
Asked by Marek Sodolski:

Dear all,

When I'm copying a URL from Jira into Confluence, I get a pre-formatted info including:

* type of issue,
* issue key,
* summary
* and status

For example:

![Jira URL copied into Confluence.png](/t5/image/serverpage/image-id/174247iD9AF7228468350FA/image-size/large?v=v2&px=999 "Jira URL copied into Confluence.png")

Is there a way to modify the scope of this "panel"? (e.g. adding new type of info?)

Thanks for advice.


Answers:
author: Gaurav
body: Hello [@Marek Sodolski](/t5/user/viewprofilepage/user-id/3892536)

The Jira macro in Confluence can be used and customised for this purpose. Please find below the screenshot for the display options available with the macro.

Kindly accept the answer if it helps.

![Jira Macro.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/174253i0880C83C3B4C7689/image-size/large?v=v2&px=999 "Jira Macro.JPG")

comments: author: Marek Sodolski
body: Hi Gaurav, yes, I know the possibilities of this macro:) The question was an other one:) Can I have an impact on the data presented in Confluence while coping Jira issue URL?

Best regards, Marek


author: Gaurav
body: Hello [@Marek Sodolski](/t5/user/viewprofilepage/user-id/3892536)

As I understand the ask, you need to present the Impact field from the Jira issue on the Confluence page.

Yes, this is possible and can be done as per the below screenshot.

I hope this answers the query.

![Jira Macro.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/174262i5AD9879838A92D05/image-size/large?v=v2&px=999 "Jira Macro.JPG")


author: Marek Sodolski
body: Thank you Gaurav:)


Tags: cloud

confluence-cloud