youngmon/atlassian-qna huggingface dataset:
Format text strings
Asked by Ari Raatikainen:

Hi,

I use the following smart value:

```
{{#lookupObjects}}{{index}}. {{Key}} {{Name}} {{"Application Type"}} {{/}}
```

to store results of LookupObjects into variable ***businessAppResults***

When accessing the variable in other actions by using {{businessAppResults}} the printed output (e.g. in email body) will result:

0. CMDB-XXXX Azure DevOps Server On-Premise 1. CMDB-YYYYY FRENDS On-Premise 2. CMDB-ZZZZZ Silk On-Premise 3. CMDB-XYXYX XpressFeed On-Premise

Is there a way to modify above smart value so that the output values were Comma-Separated and each record is separated by newline char? Or can I manipulate the result value {{businessAppResults}} with some functions?

The desired output would be like this:

0. CMDB-XXXX,Azure DevOps Server,On-Premise  
1. CMDB-YYYYY,FRENDS,On-Premise  
2. CMDB-ZZZZZ,Silk,On-Premise  
3. CMDB-XYXYX,XpressFeed,On-Premise  

All ideas are welcome !


Answers:
author: Kevin Patterson
body: I'm not sure \<br\> is supported as a line break in all of the jira output actions. speaking from another use case I've had where a client wanted to output the results to a comment on the issue we used \\\\ to create the line break between objects.

if you are trying to add this to a comment on the issue adjust Ari's syntax by removing the \<br\> and replacing with \\\\ for the comment on issue action

```
?
{{#lookupObjects}}{{#=}}{{index}}+1{{/}}. {{Key}},{{Name}},{{"Application Type"}} \\ {{/}}?
```

comments: author: Ari Raatikainen
body: Thanks Kevin, \<br\> works when output is part of Send mail component and HTML is selected as sending format, \\\\ doesn't work in this use case of mine.


author: Ari Raatikainen
body: I figured this out.. adding commas and \<br\> does the trick. Working solution for reference.

```
{{#lookupObjects}}{{#=}}{{index}}+1{{/}}. {{Key}},{{Name}},{{"Application Type"}}<br>{{/}}
```


Tags: aql

asset

cloud

jira-service-management

jira-service-management-cloud

text-formatting
Configure list requests in help center
Asked by Sara:

Hello, I would like to change the default issues showed in the portal so only open reported by me requests are show, is that possible?


Answers:
author: Adolfo Casari
body: [@Sara](/t5/user/viewprofilepage/user-id/3753558)Can you post a screenshot?

comments: author: Sara
body: Hello, is just what Alain commented in the next comment. I want by default was not selected "All" only "Created by me"

![Captura de pantalla 2024-07-26 a las 12.29.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/338125i0DAC580E2CF77703/image-size/large?v=v2&px=999 "Captura de pantalla 2024-07-26 a las 12.29.12.png")


author: Adolfo Casari
body: [@Sara](/t5/user/viewprofilepage/user-id/3753558)I guess you need a addon like My Request Extension,

<https://deviniti.com/support/addon/cloud/my-requests/latest/customers-view/>

The default functionality for viewing and managing your requests in the Portal is very basic.


author: Alain Kovacs
body: How are you accessing the portal?

When I tested, the difference between assigned to me and all is only in the URL

For me simply removing the "\&reporter=all" from the URL solves this.

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337600iF53D20A842F2D7CC/image-size/large?v=v2&px=999 "2.png")![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337599i75FCF19A7B9A949C/image-size/large?v=v2&px=999 "1.png")

I am not sure if this is what you're looking for, but if you want to make a redirect link to the issues, this will be the solution. I don't think you can change the default options if you access this via profile \> requests..

comments: author: Sara
body: Thanks, using your tip with the url works, I would like this was by default when you go from the portal itself not the url.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you seperate email request access configuration?
Asked by Linda B_:

Hello,

We're preparing for our transition to JSM Cloud Standard and have a few questions about its capabilities. In our previous system, we had a customer portal accessible to employees and students through domain verification. However, we also received email requests from various domains, as customers sometimes used their private emails to reach us.

Is it possible in JSM to have different settings for channels? Meaning, you can raise an issue after registering as customer with allowed domain or send an issue from email no-matter the domain. And is this setting possible with [seperate KB](https://confluence.atlassian.com/jirakb/restricting-knowledge-base-articles-to-a-group-of-customers-1224782654.html) for customers and service desk? (I hope they're going to add KB permission per group soon...)

I have a concern that this may not be possible, as issue submission (including via email) and portal access seem closely linked.

I would appreciate any clarification on this matter.

Thank you!

LB


Answers:
author: Adolfo Casari
body: [@Linda B_](/t5/user/viewprofilepage/user-id/5472213)Maybe this can help you,

<https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/>

comments: author: Linda B_
body: Hi Adolfo,

Thank you for the tip! I presume that when my option is missing from the articles and customer access options, it's not possible. I want to allow customers to access the portal only with a certain domain (internal access), but if they are using a different email, then register them without access to the portal. It seems impossible because you would need to allow external users to raise an email request. For the separate KB, you need internal users only for it to work properly. So I guess the only option would be buying Confluence licenses. The problem is we want every agent to be able to add to the internal KB for other employees to see. That would mean many Confluence licenses just for building the internal KB, which is just small part of the product...

Thank you, Linda.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I configure mail notifications in Jira Service Management so that multiple clients receive a
Asked by RAJAT SAMSERIYA:

I am creating a support process in Jira Service Management, and I want to implement mail notifications for multiple clients dynamically. When multiple clients raise a request, they should receive an auto-reply email from the support team. Each client should receive the email from a different sender, not just one sender.  

Additionally, we want to customize the email IDs in the notifications. For example, when customer XYZ creates a request, they should get an auto-reply email from the L1 team, and when another client like ABC creates a request, they should get an auto-reply email from a different email address.  

Can we customize the notification emails for multiple clients simultaneously? If there is any process to do this, please let me know. If any documentation is available, please share it. If possible, could someone connect with me to help set this up?


Answers:
author: Alain Kovacs
body: To my knowledge it's not possible to send out (I can't think of any) emails/notifications from a different email than jira@... or automation@...

It's a new feature that you can attach multiple email adresses to one service desk, but it's not really related to your problem.

The only thing I can think of is using an automation, and use the "Send email" action. When you expand "More options", you can change the "From name", so the email appears to be from one "person" or another, but the email address is still the same.

comments: author: Alex Koxaras _Relational_
body: [@Alain Kovacs](/t5/user/viewprofilepage/user-id/5288524) you can have a custom outgoing email <https://support.atlassian.com/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/>

But then again you can only use one on each project.


author: Alex Koxaras _Relational_
body: Hi [@RAJAT SAMSERIYA](/t5/user/viewprofilepage/user-id/5547657) and welcome to the community,

By default every JSM project is bound to a single outoing email address. To my knowledge you can't set it up like you want.

If I may ask, what do you want to do that? What are you trying to achieve?


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there any chance to have overall report of SLA met vs Breached for all clients together?
Asked by anurag_chavan:

Is it somehow possible to mention all available project overall in this report?  

I do not want to go one by one in each project.  

Could you please help? Thanks.  

**![SLA met VS Breached JSM SLA Dashboard - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/337566iCFCE7A3ECC36E1FF/image-size/large?v=v2&px=999 "SLA met VS Breached JSM SLA Dashboard - Jira.png")**


Answers:
author: Alex Koxaras _Relational_
body: ?? [@anurag_chavan](/t5/user/viewprofilepage/user-id/5444985)

If your clients are all in one service desk, you could do that.

comments: author: anurag_chavan
body: Hi Alex, could you please guide me how?  
Thanks


author: Alex Koxaras _Relational_
body: When you create a report you simply choose the appropriate SLA metric:

![sla.png](https://community.atlassian.com/t5/image/serverpage/image-id/337572i5F13D3114155D38D/image-size/large?v=v2&px=999 "sla.png")

I mean in the case above, I have one SLA for met. How have you configured your SLAs? What option do you have available form the drop down menu?


author: anurag_chavan
body: I am currently in dashboard \& trying to make overall report for all JSM projects from available Gadgets.  

![Dashboard report-.png](https://community.atlassian.com/t5/image/serverpage/image-id/337573i68F9D91C412FB041/image-size/large?v=v2&px=999 "Dashboard report-.png")


author: anurag_chavan
body: In your above example this is still an individual project. I want to create SLA met VS breached report for all JSM projects together.


author: Adolfo Casari
body: [@anurag_chavan](/t5/user/viewprofilepage/user-id/5444985) I am afraid you will need an app to do that (and much more). For instance Dashboard Hub,

<https://appfire.atlassian.net/wiki/spaces/RDD/pages/206078736/Met+vs+Breached+SLAs>


author: Alex Koxaras _Relational_
body: [@anurag_chavan](/t5/user/viewprofilepage/user-id/5444985) it's not possible for all projects to have this. A 3rd party app will be requred for this.


author: anurag_chavan
body: Thank you all for your respnses.


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Using an add-on can be an effective solution for you. You can try the [SLA Time and Report](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Is-there-any-chance-to-have-overall-report-of-SLA-met-vs_20240808) for Jira developed by my team. In it, you can select all SLAs to display met vs. broken for all customers together:

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/340661i1FCAF7FDC4BF6FE5/image-size/large?v=v2&px=999 "1.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
How to have a running number on each created sub-task?
Asked by Kelvin Teng:

Hi all,

I've created an automation loop to create sub-tasks based on the number specified in a number field and it is working fine. *My automation is based on this article [How to create a Dynamic Loop in Automation for Jira (atlassian.com)](https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-create-dynamic-looping-in-Automation-for-Jira/ba-p/2293077)*

I am wondering how to set a running number on each sub-task created. For example, when the first sub-task is created, the summary would be Sub-task 1. On subsequent sub-task, it'll be Sub-task 2, Sub-task 3 and so forth.

Our creation of sub-task can be more than 10 and sometimes more than 100. So we need to set a number on each sub-task to differentiate them.

Thank you in advance.


Answers:
author: Fabian Lim
body: HI [@Kelvin Teng](/t5/user/viewprofilepage/user-id/5469702)

I would suggest you have a custom field that is hidden in the view screen. Every time a new subt-task is created you would add the count via automation.

Then copy the number and add it to the summary of the newly created subtask with: {{issue.customfield_xxx}} - {{issue.summary}}

Regards,

Fabian

comments: author: Kelvin Teng
body: Hi Fabian,

Thank you for the idea. I've managed to make this work now.

Kind regards,

Kelvin


Tags: cloud

jira-service-management

jira-service-management-cloud
Any possibilities for Showing the SLA hours into days ?
Asked by Santhosh Raj:

Need any ways for showing the SLA hours into days?  
Did we got any update for that, So it will be useful


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Santhosh Raj](/t5/user/viewprofilepage/user-id/5283233)

Only two options to choose from are available: <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-format-display/>:
>
> #### Due date centric {#toc-hId-349515124}
>
> This format displays the relative time and date, or the exact date for completed, or breached SLAs. For example, *due tomorrow at 10:30 AM*.
>
> #### Time centric {#toc-hId--1457939339}
>
> This format displays hours left on the clock. For example, *time to resolution within 8h 30m.*


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

In response to a question about displaying SLA hours in days in Jira Service Management, the community confirmed that Jira currently offers two formats: a due date-oriented format and a time-oriented format. Unfortunately, neither of these formats allows you to display SLA time in days directly.

You can also try using the [SLA Time and Report](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Any-possibilities-for-Showing-the-SLA-hours-into-days_20240808) for Jira add-on, which my team developed. It solves this problem very simply.  
You need to go to the report and choose the appropriate format:

![Screenshot (39).png](https://community.atlassian.com/t5/image/serverpage/image-id/340655i78A372F514F4EAE6/image-size/large?v=v2&px=999 "Screenshot (39).png")

That's it, now the time is displayed in days:

![Screenshot (40).png](https://community.atlassian.com/t5/image/serverpage/image-id/340656i689F2A82BDD945C9/image-size/large?v=v2&px=999 "Screenshot (40).png")


Tags: cloud

jira-service-management

jira-service-management-cloud

sla
How to limit search results in JIRA widget
Asked by elango kanakaraji:

Hi the JIRA widget on project settings does not have a option to limit the search results to say top 5 or top2 etc. Is there a way to have this configured for JIRA widget


Answers:
author: Nikola Perisic
body: Welcome [@elango kanakaraji](/t5/user/viewprofilepage/user-id/4291635)

Currently, Jira doesn't support this request. As an alternative you can use quick filters to apply the results that you want to be shown on your board. Also, you can create custom filters with the JQL query that suits your use cases the most.

comments: author: elango kanakaraji
body: Hi, i think i may have not conveyed the information correctly, what i wanted to confirm is this widget for Knowledge base![Screenshot 2024-07-25 at 10.41.32 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337792i31AB45E8CDA56E68/image-size/large?v=v2&px=999 "Screenshot 2024-07-25 at 10.41.32 AM.png")

Is it possible to customize this widget to show say top 5 searched results, the JIRA API used by the widget behind the scene does get the firs 10 results , but the widget is not configured to show all of them


Tags: cloud

jira-service-management

jira-service-management-cloud
Any possibilities for Showing the SLA hours into days ?
Asked by Santhosh Raj:

Need any ways for showing the SLA hours into days?  
Did we got any update for that, So it will be useful


Answers:
author: Alex Koxaras _Relational_
body: duplicate here:

<https://community.atlassian.com/t5/Jira-Service-Management/Any-possibilities-for-Showing-the-SLA-hours-into-days/qaq-p/2763846>


Tags: cloud

jira-service-management

jira-service-management-cloud

slack
is there a Jira plug in that will collect the total number of stories points for all the stories
Asked by Abdul Momeni:

is there a Jira plug in that will collect the total number of stories points for all the stories under a Epic


Answers:
author: Joanna Thurmann
body: [@Abdul Momeni](/t5/user/viewprofilepage/user-id/3298118) You can see this information when you expand an epic in the Epics Panel on a board. You will see the total number of issues in the Epic, how many are completed, the number of unestimated, and the total Estimate (using the board's estimation statistic, which is generally Story Points). Also, you can [write an automation rule to do this](https://www.atlassian.com/software/jira/automation-template-library/sum-up-story-points).
Attachment / Pictures in text not shown
Asked by Niklas Leerhoff:

Hello everyone!

We are currently copying all incoming support messages via the automation from the JSM into the Jira Software. Most of the time, the added pictures will be embedded into the message itself. Those screenshots seem not to work, and I don't know why.

![screenshot3.png](/t5/image/serverpage/image-id/195506iE3834D3C8FD085B3/image-size/large?v=v2&px=999 "screenshot3.png")

(It just says "Hello all, Datev Cloud isn't working. Here is the error message:"

"Preview not avaiable")

Is there any way to send embed screenshots as an attachment into the Jira Software? I didn't find an option for it, sadly. Other ways to get it to work are greatly appreciated aswell.

I would gladly accept any help or ideas you might have!


Answers:
author: nmenere
body: Unfortunately we don't support this at the moment (and generally copying attachments in general).

Technical - When images are added as attachments, then the new issue will actually still be referencing the original image. With embedded images, these have a relative reference and hence if you copy the description with an embedded image, the new issue can't find it.

Sorry, but no real work around to this one at the moment.

We are tracking this one at - <https://codebarrel.atlassian.net/browse/AUT-1030>

Cheers,  
Nick Menere  
Head of Product Automation


Tags: cloud
Stop End Users from replying to a Jira Automation Email.....
Asked by Matt Sardi:

Good Afternoon,

I wanted to run this scenario by the community to get your input on an issue that I found.

If an end user receives an email notification from jiraautomation@abccompany.com and then replies to that email, their response updates the ticket but uses the Jira Automation account to post the reply -- how can I change this to the user replying to the email? Should I just disallow email replys or is there a way to grab their user account and add it to the name field of the comment being made to the ticket?


Answers:
author: Darryl Lee
body: I'm confused about what is actually happening here. So user receives this email from an Automation Rule:
> From: jiraautomation@abccompany.com
>
> To: user@abccompany.com
>
> Subject: Issue XYZ-123 has been moved to In Progress

And when they reply with an email **to** jiraautomation@abccompany.com, you're saying a comment gets added to the issue that is authored by the **jiraautomation** user?

Can you double-check what email address the reply is going to?

Because I don't think that is how it should work.

Questions:

* Is this a rule in Jira Software or Jira Service Management?
* Is user@abccompany.com a user in Jira? Or a customer in JSM?

Jira has to be ***configured*** to add comments via email, and it's odd to me that you'd have configured the jiraautomation@abccompany.com to accept these emails. There's details on this here:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>


author: Fabio Racobaldo _Herzum_
body: Hi [@Matt Sardi](/t5/user/viewprofilepage/user-id/4511238) ,

you can setup the Actor that runs the automation (by default it is Automation for JIRA).

Please go to the automation and, on Rule details menu, select "User who triggered the event"

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/195189i9824658A351432F5/image-size/large?v=v2&px=999 "Immagine.png")

That should fix your issue.

Hope this helps,

Fabio
Automation: add all the reporter's organizations to an issue
Asked by Idalko Hero:

Hello,

I would like to create an automaton allowing the addition of all the organizations of the reporter on the issue at the time of its creation. To do this I am looking for a way to find this list of organizations to which a user belongs. I thought of using a Send Web Request - GET which would search in the API for all the organizations that the user belongs to. However I can't find the correct url or the smart values corresponding to this action. Can you please help me?  
If you have other ideas to make this automaton, I am listening.


Answers:
author: Dan.Tombs
body: Hey [@Idalko Hero](/t5/user/viewprofilepage/user-id/4890513)

While a user can be a part of a few organisations, the field on the issue is only a single select. You can use automation to lookup what organisation the user is a part of and place that in a variable to then add to the field. Have you tried this already or would you like to further look into this.

Dan