youngmon/atlassian-qna huggingface dataset:
Can you send me a copy of the Statement of Applicability please
Asked by R:

Hi,

We are reviewing the terms and conditions for Jira cloud.

Can you please send me a copy of the ISO 27001 Statement of Applicability?


Answers:
author: Andy Heinzer
body: Hi [@R](/t5/user/viewprofilepage/user-id/5590698)

This is something that requires a CA support ticket for us to manage. I created one on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3150104>

Someone from our CA (customer advocate) team should be able to assist you.

Andy

comments: author: Rebekka Heilmann _viadee_
body: Thanks Andy \<3


author: R
body: Thanks Andy, new to all this so grateful for the assistance provided.


author: Rebekka Heilmann _viadee_
body: Hi [@R](/t5/user/viewprofilepage/user-id/5590698) and welcome to the Community,

Atlassian offers most Ressources in their Trust \& Compliance Resource Center: [Global Category: Compliance Resource Center \| Atlassian](https://www.atlassian.com/trust/compliance/resources)

If you need something specific or individualised, it's better to contact the official Atlassian Support: [Atlassian Support](https://support.atlassian.com/)

comments: author: R
body: The requested document is not published there.  
Please provide it via email.

Same as here:

<https://community.atlassian.com/t5/Trust-Security-questions/Requesting-Statement-of-Applicability-of-ISO-27001-certificate/qaq-p/2066442>


author: Rebekka Heilmann _viadee_
body: Note: This is the Atlassian Community. Most people here do not work for Atlassian so we do not have any more access to these ressources than you. You can detect Atlassian employees by the Lozenge "Atlassian Team".

I will escalate this issue to the Atlassian Team for you.


author: R
body: Thanks for clarifying.

And thanks for escalating to the Atlassian Team.


Tags: cloud

jira-cloud
Too Slow Apply the Threaded Comments for Jira add-on
Asked by ???:

HI\~!

When viewing the issues, it seems that it gets slower when I apply the Threaded Comments for Jira' add-on.

I currently have Threaded Comments for Jira version 1.49 installed on Jira Data Center Version 9.12.10. It seems to take upto 5 seconds more than when the add-on is not applied. For your reference, I'm attaching the screenshot of the developer tools when viewing the issues.

![View Issue - Don?t Apply the Threaded Comments for Jira add-on.png](/t5/image/serverpage/image-id/346994i652C423B36A1C76F/image-size/large?v=v2&px=999 "View Issue - Don?t Apply the Threaded Comments for Jira add-on.png")![View Issue - Apply the Threaded Comments for Jira add-on.png](/t5/image/serverpage/image-id/346993i0C9E76257A36F078/image-size/large?v=v2&px=999 "View Issue - Apply the Threaded Comments for Jira add-on.png")

Can you check this?

Thank you\~\~!


Answers:
author: Zak Gibson
body: Hi [@???](/t5/user/viewprofilepage/user-id/5590661), thanks for sharing this message.   

My name is Zak, and I work on the Product team at Votazz / Threaded Comments for Jira. We've run similar tests but don't haven't been able to replicate what you're experiencing.

It would be great to understand how many comments are on the ticket you're referencing in these screenshots.

If you need any further support on this or have any questions. Feel free to reach out to us over email: support@votazz.co

I look forward to hearing your response.

Thanks,

Zak


Tags: addon-info.renjithv.jira.addons.threadedcomments.threaded-comments

data-center

jira-data-center
Create email from ticket
Asked by Toomas Adson:

We cretae orders in Jira, but the partner who is exceuting the orders doesnt use Jira.

Alla ordes have been send via email.

I ned to put data (specific custom fields) from ticket and send it to partner. Can anyone sugegst automation script or what are other options?

Thank you


Answers:
author: Jack Brickey
body: Hi [@Toomas Adson](/t5/user/viewprofilepage/user-id/4718141) , you can use Automation to send an email and in the body you can include data from the issue using smart values.

example

{{issue.**My field**}}

replace **My field**with your field

comments: author: Toomas Adson
body: Hi. Thanks, it should work.  

The responsible person needs to check the data in the Jira ticket, before it is forwarded. I think we should introduce additional step in forflow - (for exapple - Approved9. So when the person checks the data and confirms it by sendindg to next step, then teh automation starts.


author: Nicketa
body: Yeah, you can decide when to add the trigger 'send email'. Based on the condition you configure in the automation, the automation trigger will send email. It can be customised based on your requirements/workflow conditions.


Tags: data-center

jira-data-center

jira-server

server
Where in the settings can I switch off the "What do you want to do next" Pop up?
Asked by Sven M?ller:

Whenever I open a Jira Ticket there appears a pop up with a question

"What do you want to do next"

Where in the settings to I switch this off?


Answers:
author: Karan Sachdev
body: Hey Sven,

Can you please confirm if this is the option you're referring to?

![2024-09-12_18-19-19.png](https://community.atlassian.com/t5/image/serverpage/image-id/347280iD03616C72A0C79B0/image-size/large?v=v2&px=999 "2024-09-12_18-19-19.png")

This is a nudge to explore the available documentation resources. I believe there's no setting to turn it off, but you can select the "Close Forever" option to turn it off. Thanks!!

comments: author: Sven M?ller
body: good answer, thanks for the help


author: Mohanraj Thangamuthu
body: Hello, Good day. This is Jira cloud or server setup. Could you help with a screenshot to understand the configuration ?. Thanks

comments: author: Sven M?ller
body: this is Jira Cloud


author: Sven M?ller
body: by the way, if you would read the tags on the right side of this ticket you would know.


Tags: cloud

jira-cloud
Automation - copy component field
Asked by Dd:

Hi,

I created a multi select custom field MyComponents where the values are all the values in the components.

How can I use smart values and automation and copy the value of the component into MyComponent.

**The following didn't work**:

{ "fields": { "customfield_10272": { "value": "{{issue.components.name}}"} } }

**Audit log posted**:

TASK-450 (Specify the value for MyComponents in an array (MyComponents))

What am I doing wrong?

Thanks


Answers:
author: Bill Sheboy
body: Hi [@Dd](/t5/user/viewprofilepage/user-id/5057440)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

With components, there can be zero-to-many values. Please use the array syntax for your JSON to copy those to a multiple-selection, option field: <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-select-custom-field>

Then you may try iterating the values to produce a dynamic JSON expression for the issue edit: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples>

Kind regards,  
Bill


author: Manoj Gangwar
body: Hi [@Dd](/t5/user/viewprofilepage/user-id/5057440)

You may try

\[  
{{#issue.components}}{{name}}{{\^last}}, {{/}}{{/}}  
\]


Tags: cloud

jira-cloud
Suggest parent only for active project in issue search
Asked by Goran Dermeta:

Hi all,

I am having a bit of a buzzkill while trying to filter issues in project on Jira Cloud.

So, when filtering, first i select a project, then i would like to select one specific Epic which is a parent to multiple items.

Problem arrises when Parent dropdown displays, it contains all parents in the instance, not just Epics from previously filtered project.

project = "INDI" and parent = PS....

It displays bunch of parents not related to my project.

Is this working as planned or should we get project specific Parents, at least at the top, then others below?


Answers:
author: Hans Polder
body: [@Goran Dermeta](/t5/user/viewprofilepage/user-id/5492764) ,

I believe this is working as designed. However, I agree that this doesn't always make sense. However, the nature of 'parents' being outside of the scope of an existing project is often applicable as well.

You could vote for an existing suggestion for improvement here and watch it for future updates:

[https://jira.atlassian.com/browse/JRACLOUD-82591?jql=project%20in%20(JSWCLOUD%2C%20JRACLOUD)%20AND%20text%20\~%20%22parent%20selection%20options%22%20ORDER%20BY%20updated%20DESC](https://jira.atlassian.com/browse/JRACLOUD-82591?jql=project%20in%20(JSWCLOUD%2C%20JRACLOUD)%20AND%20text%20~%20%22parent%20selection%20options%22%20ORDER%20BY%20updated%20DESC)

comments: author: Goran Dermeta
body: Thanks Hans, haven't found that one.


Tags: cloud

jira-cloud
Features for Data Center instance
Asked by Kevin Dickson:

Hi Community,

I know that Atlassian has resolved the ability to include a **Features level** in the hierarchy for Jir a Cloud, but is this also available on the **Data Center** version?

And if so, does the Data Center version differ from the steps to create in the Jira Cloud version?

Many thanks in advance,  
Kevin


Answers:
author: Matt Doar _Adaptavist_
body: <https://community.atlassian.com/t5/Jira-questions/Re-How-to-create-a-hierarchy-Epic-gt-Feature-gt-Story/qaq-p/2118923/comment-id/547443#M547443> has some helpful info around this


author: Rama krishna
body: Hi [@Kevin Dickson](/t5/user/viewprofilepage/user-id/5455377) ,

Do you mean Features options as attached on Project settings? or else you are talking about Issue level Hierarchy like Epic --\> Story --\> Subtask?

Regards

RK

comments: author: Kevin Dickson
body: Hi Rama, I'm talking about the global hierarchy, i.e. Epic --\> **Feature** --\>Story --\> Subtask?

This is now possible in Jira Cloud, but one of my clients is using Jira Data Centre whih doesn't yet have the Feature level set up on their instance. I need to add it.


Tags: cloud

data-center
How to add Reporter in Template Ticket
Asked by Sara_B:

Hello,   
I have created a template for ticket creation with some pre-filled attributes but the reporter is not set anymore automatically to current user (as in standard creation) and is now needed to select the reporter. is it possible to add reporter to the template? I have tried with Reporter="currentuser()" but is not working.

Regards


Answers:
author: Rama krishna
body: Hi [@Sara_B](/t5/user/viewprofilepage/user-id/5428738) ,

You can add post function on workflow 'Create Issue' transition to add current user as reporter.

Regards

Rama

comments: author: Sara_B
body: [@Rama krishna](/t5/user/viewprofilepage/user-id/3588966) Where I find this Post function ?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Is it possible to generate reports on tickets and tasks in jira
Asked by Kaczha:

Is it possible to generate reports on tickets and tasks in jira???


Answers:
author: Peter Van de Voorde
body: Hi [@Kaczha](/t5/user/viewprofilepage/user-id/5590612) ,  

Welcome to the Atlassian Community.   

Yes it's perfectly possible to generate reports in Jira.   
Take a look at this documentation to get started: <https://confluence.atlassian.com/jirakb/reporting-in-jira-461504615.html>  

Cheers,  
Peter


Tags: data-center

jira-data-center
Add a custom field to project details section
Asked by Gaurav.Gupta:

We would like to add 2 custom fields to project details screen that is shown below in the attached image. These fields will allow us to categorize projects.

Could you please guide us how to achieve this.

![project setting page.png](/t5/image/serverpage/image-id/346972i23998F0E07728383/image-size/large?v=v2&px=999 "project setting page.png")


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Gaurav_Gupta](/t5/user/viewprofilepage/user-id/5588634) and welcome to the Community,

simple and yet disappointing answer: You can't.


Tags: cloud

jira-cloud
Your Atlassian Cloud products are suspended
Asked by Zeynep Dilara Kenar:

We used a free account and now we cannot access Jira. Person who created the jira account, leaved the company, and we cannot modify anything. We need all document inside of the project. I searched some solutions about that, but I didn't solve. Could you help us?

Project: <https://muratgurle.atlassian.net/jira/software/projects/BFGD/>


Answers:
author: Hans Polder
body: Hi [@Zeynep Dilara Kenar](/t5/user/viewprofilepage/user-id/5590536) ,

Welcome to the community!

Was this person who left the company the only one managing this environment? More than one person can be a so-called 'organization admin' of an environment. If the person who left was the only one, then someone needs to be made Organization Admin of your 'muratgurle' environment. That person can then access the <https://admin.atlassian.com> environment, provide the needed information or temporary billing information to reactivate the products.

You should raise a ticket with Atlassian Account Support - Likely they can help out: <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>


Tags: cloud

jira-cloud
Changing Links without changing the updated date (when deleting links from the system)
Asked by Lara Lopez:

We have too many types of links in Jira and want to delete some of them.

I have tried them deleting them in jira, which has the options of fully deleting them or replacing them with other links. In both options the updated date of the tickets gets updated.

The thing is some of this links have been used a lot, I am talking about more than 1000 issues. If I delete this link, hundred of issues get their updated date modified, some of them really old.

Has anyone had a similar problem? Is there any way to replace the links without affecting the updated date?

Thanks


Answers:
author: Manoj Gangwar
body: Hi [@Lara Lopez](/t5/user/viewprofilepage/user-id/3803282)

I think It is not feasible. The actual updated field doesn't care how the update came to the issue but just reflects that there was an update.

comments: author: Lara Lopez
body: Hello Manoj,

But for example when you delete a resolution from the system neither the udpated date nor the resolution date get modified. Different behaviours for the same action.

The question is if someone has eve had this problem, if they found and alternative method (that does not involve touching the database).


author: Hans Polder
body: [@Lara Lopez](/t5/user/viewprofilepage/user-id/3803282) ,

I believe this is working as designed. I just tested it in my cloud test instance, and there the same behavior occurs.

Since you are in fact making a significant change to a ticket (linked issues are pretty important), I can imagine that it is intended to update the 'Last Updated' date accordingly.

Since you are in datacenter, **maybe**you could attempt something via the database, but I would stay away from that (and I don't know if this in fact would or would not trigger the 'Last Updated' date itself.

comments: author: Lara Lopez
body: The database will not trigger the updated date, but I rather stay away from it.


Tags: data-center

jira-data-center

jira-server

server
How to create issues associated with issue links using direct HTML links in Jira Server?
Asked by Jack Song:

Hello:

I'm trying to create Jira issues using HTML links, like the following URL shows. I also want to create a link to another issue in the same URL.

<https://jira>.company.com/secure/CreateIssueDetails!init.jspa?pid=26005\&issuetype=1\&summary=This+is+a+demo+summary\&assignee=qian017\&issuelinks-linktype=relates+to\&issuelinks-issues=G01018-10

But after open it in the Web browser, there is no warning information. And the fileds of Linked Issues and Issue are not filled with the expected value.

So is it the correct URL to create issue links?


Answers:
author: Dimitris Sylligardakis
body: Hi Jack,

Not sure if I understood correctly, but check if this URL works  

[https://jira.company.com/secure/CreateIssueDetails!init.jspa?pid=26005\&issuetype=1\&summary=This%2Bis%2Ba%2Bdemo%2Bsummary\&assignee=qian017\&issuelinks-linktype=relates%20to\&issuelinks-issues=G01018-10](https://jira.company.com/secure/CreateIssueDetails!init.jspa?pid=26005&issuetype=1&summary=This%2Bis%2Ba%2Bdemo%2Bsummary&assignee=qian017&issuelinks-linktype=relates%20to&issuelinks-issues=G01018-10)

Quick step guide  

**1. URL Encoding:**

* Make sure that special characters in your `summary` and potentially other fields are properly URL encoded. For example, spaces should be replaced with `+` or `%20`. You can use online URL encoding tools to help with this.

**2. Field Names:**

* Double-check that `pid` (project ID), `issuetype` (issue type ID), and `assignee` (username) are the correct field names for your Jira instance. These might vary depending on your configuration.
* For the linked issues, the fields `issuelinks-linktype` and `issuelinks-issues` seem correct based on common usage, but again, confirm these are the exact field names your Jira expects.

**3. Issue Key Format:**

* Ensure the issue key you're referencing in `issuelinks-issues` (e.g., `G01018-10`) is in the correct format for your Jira project.


Tags: jira-unknown-hosting-type

unknown-hosting-type
how to clear sprint field of issues moved to backlog by complete sprint
Asked by Changlin S:

CASE 1: Move issue from active sprint to Backlog, the sprint field of the issue is cleared

CASE 2: when complete sprint, the incomplete issues were selected to move to Backlog, and the sprint field of the issues still kept the previous sprint.

Question:

Is it possible that clear the sprint field value of the CASE 2, just like CASE 1 did?

And how if possible?

Thanks.


Answers:
author: Kit Friend
body: So this *intended* to be a feature not a bug - it serves to show you which tickets have been carried over and which sprints they historically belong to.

You could look at triggering an automation to clear this but you'd be losing useful historic data to help you identify trends in tickets rolling over etc.   

What problem is having the old sprint in the fields causing / what are you aiming to achieve by clearing it?  

comments: author: Changlin S
body: Thank you Kit, and yeah absolutely it's not bug.

What I want is that get the story completion ratio and also monitor the volatility according to this sprint field value changes. The counter will +1 if sprint field value changed.

So that's why I want to clear the sprint field value, and the issue history is enough to track if needs.

I'd never do any automation but I'll check that.

Thanks in advance if any other advice on what I wants.


author: Kit Friend
body: [@Changlin S](/t5/user/viewprofilepage/user-id/5556465) clearing the sprint data etc probably won't give you great insights here (and you'll lose historic data being easy to see). The velocity chart does show you planned vs completed which gives a good insight on this: <https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/>

You might also want to consider something like Screenful which gives a more tailored breakdown visual - I've often used this as a cheap and effective approach as Jira's native reporting is a bit lacklustre: <https://screenful.com/tour/reports>


author: Changlin S
body: [@Kit Friend](/t5/user/viewprofilepage/user-id/4628581) I see, thank you for the advice, I'll look into the reporting first.


Tags: data-center

jira-data-center
How to get all the Description fields using Jira REST API
Asked by jean gmail:

I want to get all the fields in **Description fields**, is there any REST API to use ?

for Example, i create an new field **TestD** in **Description fields.**

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346964iDD6C8160F3167DE7/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohamed Benziane
body: Hi,

it's seems that this is not available yet

<https://jira.atlassian.com/browse/JRACLOUD-74697>


Tags: cloud

jira-cloud
Unable to add comments in tickets for some projects cannot see comment box
Asked by Usharvi Naik:

our version is 9.12.12 version datacenter


Answers:
author: Neil Fletcher
body: hi [@Usharvi Naik](/t5/user/viewprofilepage/user-id/5113926)

I'm on a cloud version, maybe it has similar characteristics for datacenter

If your project uses a default workflow and the ticket status = CLOSED, then the new comment box is disabled by default.

You can change this by editing the workflow, select the transition properties and change the property value.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/347013i851EDDBC91423D53/image-size/large?v=v2&px=999 "1.png")

Whether you should change it is another question, as it opens the door for never ending tickets.

comments: author: Usharvi Naik
body: Thank You For Help


author: Manoj Gangwar
body: Hi [@Usharvi Naik](/t5/user/viewprofilepage/user-id/5113926) ,

It means you don't have sufficient permission on the particular project so ask the project admins to check your authorization and grant you the right access.


Tags: cloud

jira-data-center
How do I ensure that when I clone an epic the tasks within stay in the same order?
Asked by Bridget Dunstan:

Hi there,

I have Epics which have a list of tasks to complete within. Why do they reorder when the task is cloned?

How do I fix this?


Answers:
author: Clara Belin-Brosseau
body: Hello [@Bridget Dunstan](/t5/user/viewprofilepage/user-id/5590419) and welcome to the community :)

If you're seeking for an easy way to **clone an epic with all the tasks in the same order,** you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2810002&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

![Elements Copy & Sync - Copy full hierarchy of issues .png](https://community.atlassian.com/t5/image/serverpage/image-id/349306i22A9C8E40D65A860/image-size/large?v=v2&px=999 "Elements Copy & Sync - Copy full hierarchy of issues .png")

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/clone-a-full-issue-hierarchy-at-once?&utm_source=community&utm_medium=answer&utm_campaign=question_2810002&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).


author: Hans Polder
body: [@Bridget Dunstan](/t5/user/viewprofilepage/user-id/5590419) ,

Welcome to the community!

Could you maybe share a bit more context, perhaps some (redacted) screenshots to understand the use case better?


Tags: cloud

jira-cloud
Something went wrong issue when I try to use Filter > Apps > Open in Microsoft excel
Asked by Leah:

I'm trying to export a list of tickets using the Filter \> Apps \> Open in Microsoft Excel \> both online and offline. Doing these steps will redirect me to an error page.![image.png](/t5/image/serverpage/image-id/346961iF7E3ABF71085077A/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/346962i1442B694F7142EFF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: ArulAnthonySebastian Nadar
body: It is temporary glitch, when huge list trying to load on Excel.


author: Leah
body: Looks like it's working now.


Tags: cloud

jira-cloud