youngmon/atlassian-qna huggingface dataset:
Confluence space PDF export not working
Asked by Krastan Ivanov:

Hi all,

I need some help, the exports from Confluence (Cloud) suddenly stopped working. We have a collection of knowledge management articles that need to be exported for some of our clients in PDF format, this was working fine until recently.   

Since several days however we noticed that the exports never finish, the timer continues indefinitely and the exports never get generated. I read many articles describing some HTML errors, so I tried exporting custom pages to see if there is a formatting issue somewhere, however even a couple of blank pages (just "test" as a text and no formatting at all, no pictures) do not get exported. We have many team spaces, the exports don't work for any of them.  

I have tested this with Chrome and Mozilla on Mac, Windows and Linux, the result is always the same, the timer goes on and nothing happens.   

The exporting function works with other formats (csv, html), but we need the PDF versions.   

Can someone offer any ideas what may be wrong?


Answers:
author: Marc - Devoteam
body: Hi [@Krastan Ivanov](/t5/user/viewprofilepage/user-id/4201412)

Seems there is something not correct with your instance, as I'm not able to reproduce this.

Please raise your issue at [Atlassian Support](https://support.atlassian.com/contact/#), they can check your instance backend and see all logging

comments: author: Krastan Ivanov
body: Thanks Marc! Will do.


Tags: cloud

confluence-cloud
Free plan - User conditions
Asked by Tony Lara:

Hello everyone,  

I'm rather confused because I received an email mentioning that my confluence could be deactivated and my data deleted if I didn't connect to it every "N" days (see screenshot below).  

Does the confluence "Free plan" have any limitations / conditions of use that could lead to its removal?

Thank you very much!  

---  

![Screenshot_7.png](/t5/image/serverpage/image-id/308846i3C8420CCCDF8F25A/image-size/large?v=v2&px=999 "Screenshot_7.png")


Answers:
author: Vronik
body: Hello  
You don't have to worry, just enter the instance and log in, this happens because you haven't logged in for a long time, when I don't use it for a while, the same thing happens to me, but I reconnect and it's solved.  
I hope I've helped


author: Emily _ DevSamurai
body: Hi [@Tony Lara](/t5/user/viewprofilepage/user-id/5439364)

Welcome to the Community!  

This is just a friendly reminder from Atlassian for you to log in again to your site. For your information, Confluence instances on the Free plan will be deactivated after 120 days of inactivity. The Free plan is for small teams of up to 10 people who are just getting started with Confluence.

On the Free plan you get:

* Seats for up to 10 users

* 2 GB of file storage

* Unlimited spaces and pages

* Support from the Atlassian Community.

You can also read this document for a deeper understanding of the [Confluence Cloud Plan](https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/).

I hope this will help, and enjoy your plan! :)


author: Tony Lara
body: Thanks for your quick answer!  

I checked your documentation.  

So if I understand well, a deactivation means a permanent delation of my confluence wiki, isn't it?

comments: author: Emily _ DevSamurai
body: Hi [@Tony Lara](/t5/user/viewprofilepage/user-id/5439364) , yes that is correct.

If you find my answer useful, please help me click accept the answer as well. Thank you! :)


Tags: cloud

confluence-cloud

unknown-hosting-type
Decision report not showing any decisions
Asked by sharon.mathews:

Hi all. From doing a search through the community, I found a few threads where the decision report doesn't seem to be working properly.

I have a bunch of decisions on a page and have put a decision report into the parent page. I've tried this with and without an additional filter (a solution suggested by some). But still have no luck with getting the report show the decisions.

I've even tried this with the decisions and the decision report on the same page - also with no joy.

Anyone else having this problem? Any suggestions?


Answers:
author: sharon.mathews
body: Hey [@Barbara Szczesniak](/t5/user/viewprofilepage/user-id/5187859) Thanks for the welcome and your response.  

I did see that article yesterday. And yes, both my parent and child pages are published. Attached are screenshots of the parent \& child pages as well as the settings for a couple decision reports on the parent page. I'm hoping that it's a simple as me not getting the settings right!

![Screenshot 2024-02-28 at 8.31.58?am.png](https://community.atlassian.com/t5/image/serverpage/image-id/309046iB4226962C0CBA45B/image-size/large?v=v2&px=999 "Screenshot 2024-02-28 at 8.31.58?am.png")![Screenshot 2024-02-28 at 8.27.41?am.png](https://community.atlassian.com/t5/image/serverpage/image-id/309047i9DDC0E9CFC8547E4/image-size/large?v=v2&px=999 "Screenshot 2024-02-28 at 8.27.41?am.png")![Screenshot 2024-02-28 at 8.31.45?am.png](https://community.atlassian.com/t5/image/serverpage/image-id/309048i9DD66B8CF4407F09/image-size/large?v=v2&px=999 "Screenshot 2024-02-28 at 8.31.45?am.png")![Screenshot 2024-02-28 at 8.28.41?am.png](https://community.atlassian.com/t5/image/serverpage/image-id/309049iC7D8EF8D410511A3/image-size/large?v=v2&px=999 "Screenshot 2024-02-28 at 8.28.41?am.png")  

<br />

comments: author: Harold Jensen
body: I have the same issue, looking to report on decision for both the current page and it's subpages, but can't get it to work as described here:

<br />

<https://community.atlassian.com/t5/Confluence-questions/Re-Re-Decision-Report-in-confluence-side-and-subsides/qaq-p/1566841/comment-id/197537#M197537>

bug?


author: Barbara Szczesniak
body: [@sharon.mathews](/t5/user/viewprofilepage/user-id/5439155) Welcome to the Atlassian Community!

I have not used this feature myself, but I noticed in this post (<https://community.atlassian.com/t5/Confluence-questions/How-to-use-the-decision-Macro/qaq-p/2300200>) that you need to **publish** the page with the Decision Report macro in order to see the decisions. Have you published the page or just tried to preview it?

If this is not the solution, please post screenshots of the decision report macro in Edit mode and then the area in View mode so that we can see what you have defined and what results you are getting. That might help someone figure out what could be going wrong.


Tags: cloud

confluence-cloud
how to insert jira macro in confluence page with python script?
Asked by AnnieLiu:

\<ac:structured-macro ac:name='jira'\>

I used above jira macro in confluence page before, but now we upgraded to cloud confluence/jira and the jira macro became legacy. Now I want to use jira issues as below in python, but I don't know how to use.

![jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/308809i0364A14510353E1A/image-size/large?v=v2&px=999 "jira.PNG")Where can I get the instruction?


Answers:
author: Andrii Maliuta
body: Hello [@AnnieLiu](/t5/user/viewprofilepage/user-id/5439187) ,

You can always check the code format of any macro on the page - just add the necessary macro with data and check the **...** -\>**Advanced Details** -\> **View Storage Format.**

Looks like it is added as just HTML \<a\> element with necessary attributes:

```
<a href="https://x.atlassian.net/issues/?jql=YOUR_JQL_HERE" 
    data-card-appearance="block" 
    data-datasource="{&quot;id&quot;:&quot;aaaa-dfda-4500-baaa-e49addddd4dd&quot;,&quot;parameters&quot;:{&quot;cloudId&quot;:&quot;abc-e1fc-&quot;,&quot;jql&quot;:&quot;project in (\&quot;XXX\&quot;) ORDER BY created DESC&quot;},&quot;views&quot;:[{&quot;type&quot;:&quot;table&quot;,&quot;properties&quot;:{&quot;columns&quot;:[{&quot;key&quot;:&quot;issuetype&quot;},{&quot;key&quot;:&quot;key&quot;},{&quot;key&quot;:&quot;summary&quot;},{&quot;key&quot;:&quot;assignee&quot;},{&quot;key&quot;:&quot;priority&quot;},{&quot;key&quot;:&quot;status&quot;},{&quot;key&quot;:&quot;updated&quot;}]}}]}">
    https://x.atlassian.net/issues/?jql=JQL_HERE
</a>
```

comments: author: AnnieLiu
body: Hi, [Andrii Maliuta](https://community.atlassian.com/t5/user/viewprofilepage/user-id/484201)

Thanks for your reply.

But sorry I couldn't find 'view storage format' on my confulence page.

![storage.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/309071iF6BE670CA87D1D62/image-size/large?v=v2&px=999 "storage.PNG")

So I want to know how should I rewrite my 'data-datasource'.


author: AnnieLiu
body: ![datasource.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/309096iC19E2A951F6ACDCD/image-size/large?v=v2&px=999 "datasource.PNG")


author: Andrii Maliuta
body: [@AnnieLiu](/t5/user/viewprofilepage/user-id/5439187) ,

Sorry, did not clarify that for Storage Format you need **Admin** access to the Confluence instance.

You can also check the page body representation using REST API (<https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-content/#api-group-content>) with the format of:

https://{YOUR_SITE}.atlassian.net/wiki/rest/api/content/{PAGE_ID}?expand=body.storage


Tags: cloud

confluence-cloud

jira-cloud
Cannot find "Chart from Table" Macro
Asked by Pakkanin Natetubtim:

Hello Guys, I spend many day for generate Chart from Jira data. I know Confluence have "Chart from table" macro that can i generate chart from table with Jira data but while i try to find this macro in '+' i not found that.

Please provide me the solution. i need your help guys.

Thanks everyone.


Answers:
author: Stiltsoft support
body: Hi [@Pakkanin Natetubtim](/t5/user/viewprofilepage/user-id/5439177) ,

The Chart from Table macro comes with the [Table Filter, Charts \& Spreadsheets](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?hosting=cloud&tab=overview&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app.

For example, you may search for other macros that are also provided by the app: Table Filter, Pivot Table, Table Spreadsheet.

If you don't see them, it means that the app is not installed for your instance.

comments: author: Pakkanin Natetubtim
body: Ohhh, Thanks guys. I'll check it again.


author: Barbara Szczesniak
body: [@Pakkanin Natetubtim](/t5/user/viewprofilepage/user-id/5439177) Welcome to the Atlassian Community!

There is a native Jira Charts macro that may fit your needs: <https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-chart-macro/>

Also, when you click the **+** and type ++chart++, you see several chart macros with descriptions that indicate they are related to Jira data.


Tags: chart-from-table

cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

unknown-hosting-type
why does the confluence power up in trello not work
Asked by Bo Li:

I have integrated confluence power up in my Trello board. It does not respond at all when I create the button " add a recent page" or " create a new page"

Can you tell me how to fix it?


Answers:
author: Laurie Sciutti
body: Hello [@Bo Li](/t5/user/viewprofilepage/user-id/5439173) and welcome to the Community! I know this is an older question, but I was searching for the answer as well and came across your unanswered question. I couldn't find the reasoning for this but I suspect it might be due to the free version. Easy workaround (for linking an existing page) is simply to add via the Attachment button. Unfortunately, I can't find a way to create a page directly from the Trello board though but you could create it and link it via the attachments. HTH

comments: author: Paul Janzen
body: Thanks for sharing this answer. I am having the same experience... and I too am on the free version of Trello (we pay for Confluence and Jira though). It is too bad that Atlassian won't make their products communicate with each other by default.


Tags: cloud

confluence-cloud

power-up

trello
Looking to understand "Better Search for Confluence" feature.
Asked by Kevin:

I am working on tools/ways to enhance our company's search function and I came across the "Better Search for Confluence" feature. I would like to confirm if my understanding is accurate and any additional information on the product would be beneficial, thank you!

This feature has capabilities of not only finding pages and spaces, but it can find attachments and hyperlinks on Confluence pages as well in the search? This function would work better if all of the spaces had completed labels in the bottom right hand corner?  

My company is in hopes of having the search function require as little effort as possible navigating the platform, almost serving like a Google search function. Where it can identify more closely the tools, links, pages I'm looking for.

Once again, any further information besides the [https://marketplace.atlassian.com/apps/1218076/better-search-for-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1218076/better-search-for-confluence?tab=overview&hosting=datacenter) would be great. Thank you!


Answers:
author: Brant Schroeder
body: [@Kevin](/t5/user/viewprofilepage/user-id/5421313) You can download the app and test it out for 30days. I would also recommend reaching out to the app vendor and getting a demo so you can ask them about what the app does.


Tags: confluence-data-center

data-center
Overview Page Banners Suddenly Huge
Asked by Alexis Marticorena:

Dear Confluence Cloud Community,

A while back I created branded header images for my company's various Confluence spaces. They were 950 x 175 px and they fit nicely \& looked great. Recently I noticed that the header images now fill up the width of the entire page, regardless of how I have the page width set up, and are subsequently blurry and cut off.

As mentioned above, it's not that I have the page set up as full width. Most of these overview pages are set up with the narrower width.

Anyone experiencing the same? Know of a fix? Have an explanation?

Thanks!

My Pages Used to be Pretty


Answers:
author: Barbara Szczesniak
body: [@Alexis Marticorena](/t5/user/viewprofilepage/user-id/4505590) This is part of a new feature that was recently rolled out. See <https://community.atlassian.com/t5/Confluence-articles/Modernized-Content-Topper-Beautiful-amp-Dynamic-Titles/ba-p/2604971> for more information. You may need to change the settings for your image.

comments: author: Alexis Marticorena
body: I see - thanks!

Has anything been put out there regarding what size we should be making custom page headers now so they look clean? If not, I'll just have to tinker with some sizes...


author: Barbara Szczesniak
body: [@Alexis Marticorena](/t5/user/viewprofilepage/user-id/4505590) You should add your questions/comments on the article (maybe tag the author). Another user or the author may be able to answer or commiserate with you.


Tags: banner

cloud

confluence-cloud

overview-page

page-banner
Is there a way for an administrator to know what badges a user has?
Asked by Mary Galle:

I am being asked to track if users have completed training by badge completion. Is this possible?


Answers:
author: Kian Stack Mumo Systems
body: Not really. Users own their own badges, and I am not aware of a way for an org admin to track which badges/certifications a specific user has.

You can always create a space and request that users log them there.

comments: author: Mary Galle
body: Thank you for this information.


Tags: cloud

confluence-cloud
Why did the Automation for Jira user appear in the project?
Asked by Svitlana Rekhalska:

Why did the Automation for Jira user appear in the project?

No one added it to the project.


Answers:
author: Mikael Sandberg
body: Hi [@Svitlana Rekhalska](/t5/user/viewprofilepage/user-id/5385772),

The Automation for Jira user is an app account and need access to the project in order to run automations in it. You can learn more about automations [here](https://www.atlassian.com/software/jira/features/automation).

comments: author: Svitlana Rekhalska
body: Thank you for your reply! But this is only observed in a number of automation projects. I would like to know which automation adds this user to the project?


author: Mikael Sandberg
body: You can always go to Project settings \> Automation to find the rules set up for the project. It could also be a global automation that you can find if you go to Settings \> System \> Global automation


Tags: cloud

confluence-cloud
Adding Custom Field in Epic to differentiate Implementation vs Ongoing project
Asked by Venkatesan Krishnan:

Can we add Custom Field in Epic to differentiate Implementation vs Ongoing project? If I am creating an Epic for a project, I need to choose whether this Epic should goes to Implementation or Ongoing team.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Yes, you can add custom fields to the Epic issue type.


Tags: cloud

jira-cloud
Show users the top 3 tickets
Asked by Lior Diamant:

Hi everyone,

I'm looking for a way to sort the tickets in my project based on a custom formula that takes into account several custom fields, like priority, creation date, difficulty level, etc. Is it possible to set up a board so that when a user views it, they only see the top 3 tickets after this sorting is applied?


Answers:
author: Seon Shakespeare
body: Hey [@Lior Diamant](/t5/user/viewprofilepage/user-id/5547147)

Welcome to the community!

One way to filter your view in a Jira board is by using Quick Filters to highlight your most important tickets.

For example, you could add quick filters for:

* **Each of your Priority levels**(e.g. "Blocker", "Critical", "High")
* **Each of your "Difficulty Levels"**(assuming you have a "Difficulty Level" custom field)
* **Recently Created**(e.g. "created \>= -1d" for tickets created in the last day)

Users can then select these filters to see tickets based on those criteria.

If you want a more precise way to display the top 3 tickets based on a custom formula, you can use a Jira dashboard:

1. **Create a Jira filter:**
   * Use JQL (Jira's search language) to define your sorting logic. For example: project = "XXXX" ORDER BY priority DESC, created DESC, "Difficulty Level" DESC
     * (This sorts by priority, then creation date, then difficulty level, within the project "XXXX"). Remember to replace "XXXX" with your actual project name/key!
2. **Add a "Filter Results" gadget to a dashboard:**
   * Configure the gadget to use your filter
   * In the gadget settings, set the "**Number of results**" to 3

Now your dashboard will show only the top 3 tickets based on your custom sort.

Hope this helps!

comments: author: Lior Diamant
body: Thanks for the quick response, Seon!  

That does help. Is there a way to create a more advance formula for sorting? say "ticket_age_in_hours + (difficulty_level \* 3) + (priority_level \* 4)"


author: Seon Shakespeare
body: Hi [@Lior Diamant](/t5/user/viewprofilepage/user-id/5547147),

You should be able to achieve this using a Jira filter and a dashboard gadget!

Here's an example JQL query you can use:

    project = "XXXX" AND created >= -1d AND "Difficulty Level" = 3 AND priority = "Level 4" ORDER BY priority DESC, created DESC, "Difficulty Level" DESC

1. Create a Jira filter using this JQL.
2. Add a "Filter Results" gadget to your dashboard and configure it to use your filter.

Remember:

* Replace "XXXX" with your project key.
* You might need to adjust the values for "Difficulty Level" and "priority" to match the options available in your Jira instance.
* Adjust the `created` clause if needed.

For more details on using JQL (Jira's search language), check out this helpful documentation:

<https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-search-in-jira-cloud/>

If my answers have helped feel free to mark my comment as the**accepted solution**, so others can find it easily. Cheers!


Tags: cloud

jira-cloud
Identifying next-gen projects via API
Asked by PareshAminACS:

How can I using the APIs identify next-gen projects?


Answers:
author: Trudy Claspill
body: Hello [@PareshAminACS](/t5/user/viewprofilepage/user-id/3077238)

Welcome to the Atlassian community.

Use the endpoint described here:

**<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get>**

The value of the "style" attribute will say "next-gen".

comments: author: PareshAminACS
body: Thanks that solved the problem


Tags: cloud

jira-cloud
Avoid field inherit during subtaks creation (non numeric field)
Asked by Anette Noll:

Hello,

in a workflow I use various subtask (different issue types); all with their own schemes (screens, fields). Some fields apply to all subtasks, some are unique.

If I create/open the first subtask, all is fine. Those fields that apply to all the subtasks are empty (textfields) and I can fill it with content.  
But in the moment I create/open the second subtask those fields that apply to all the subtasks show the content of the first subtask. I can overwrite it, but this is confusing for the users.

How can this be avoided?  
I have seen this but it seems it is not applicable in this case.

<https://community.atlassian.com/t5/Jira-questions/Avoid-field-inherit-during-subtask-creation/qaq-p/679485>

Thank you for your response.


Answers:
author: L?gia Zanchet
body: Hi Anette  

I was not able to recreate your problem. Is it on the create screen of those subtasks, are you using default values?   
If yes let me know and I'll try again internally to have more information


Tags: cloud

jira-cloud