I need to change this section on the form
Asked by Salvador Asensio Martinez:

Hello there Atlassian Community I need to change this section of the form that includes emails to send, I just want here my customers or a blank space to fill typing with the keyboard any help?

![image11.png](/t5/image/serverpage/image-id/342913i14E21F26895C9FB6/image-size/large?v=v2&px=999 "image11.png")


Answers:
author: Nikola Perisic
body: Hello [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808)

I believe that this is the "Request on behalf of" field. Sadly. this cannot be deleted since it is hard coded.

Reference: <https://community.atlassian.com/t5/Jira-Service-Management/Changing-or-Removing-quot-Raise-this-request-on-behalf-of-Field/qaq-p/2706611>

Even if you would add a custom field which is the type of user pick, it would still pull all of the users from the the site.

comments: author: Salvador Asensio Martinez
body: Okay thanks, while trying to fix this I set up some option that I dont know and now customers cant see any content ![Imagen](https://media.discordapp.net/attachments/1207316793711005736/1275756886012198982/image.png?ex=66c70cb0&is=66c5bb30&hm=81d698bb9dd68ec6eab01f92c8e47bd229f623aee4e8cfdb5878657c9f793bcd&=&format=webp&quality=lossless&width=1348&height=670)


author: Salvador Asensio Martinez
body: Sorry I just fixed this, how can I change the permisions to make everyone access to the form? is it possible or is required to register?


author: Nikola Perisic
body: The form should be available for anyone to use. This includes both agents and customers.


author: Manoj Gangwar
body: Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808) ,

It is a user picker field that fetches all active users in the drop-down. If you have site admin permission then you can Enable group or project role filtering option for this field.  

Else, you can create a text field for blank space to fill typing with the keyboard

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342920i02686A5E8E344ADE/image-size/large?v=v2&px=999 "Capture.PNG")![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342923iA0B5DF5EEEC4BBE3/image-size/large?v=v2&px=999 "Capture1.PNG")

comments: author: Salvador Asensio Martinez
body: Can you tell me where is this located?


author: Manoj Gangwar
body: This option is available under Settings\>\>Issues\>Custom fields then you can search your field.  
![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342975i324A3843B1301930/image-size/large?v=v2&px=999 "Capture2.PNG")


author: Franti?ek ?pa?ek _MoroSystems_
body: Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808) ,

This part of the form is only avilable to agents. The reasoning behind is that thanks to this field you are able to raise the request on behalf of another customer. All customer that has access to this form are listed there. I am not sure what does "my customers" mean and what other configurations are done to this project, but there is no other way to limit this field other than limiting access to this form.


Tags: cloud

jira-service-management

jira-service-management-cloud