youngmon/atlassian-qna huggingface dataset:
What happens to my gold membership after Atlassian manages Trello
Asked by Amoreena:

Hi everyone! I just switched my account to an Atlassian Managed account because I use Trello for work, on an individual account. But I purchased an annual gold membership for myself because using Trello for work was a personal decision rather than a Teams-based decision, and I needed a little more oomph.

Now that my account is managed, does anyone know if I will still be gold for the year that I paid for? Can the managing organization cut off my gold membership?


Answers:
author: ManuR
body: Hi Amoreena,

Could you contact us on <https://trello.com/contact> so we can have a closer look at your account?

You may have ended up with 2 Trello accounts after the migration with one account having Trello Gold and the new one created being a free account.
How do I get attachments/files to attach to the original linked card?
Asked by Christie Titanium Black:

I have figured out how to mirror cards between boards.

We have client workflow boards which have mirrored cards on our staff workflow board. The staff then upload their final document to their own board and move it to complete.

I can get the original card in the clients workflow board to mirror that and move into Complete.

What I can't figure out is how to get file attachments in the staff workflow card to show up in the original client card.

Please help!!!!

Thanks


Answers:
author: Iain Dooley
body: [@Christie Titanium Black](/t5/user/viewprofilepage/user-id/3806859) you can do this with the following butler command:

when an attachment is added to a card, find the first card linked in the attachments, and add link "{attachmentlink}"

However, because Butler allows itself to trigger commands, this command means that when you create a card link it's always reciprocal and when you attach the file it "loops" twice, I think Butler cuts it off at that point because it detects the loop.

If you wanted to stop that from happening, you'd have to do something like initially copy the card with a label added to it like "Unlinked" which you then remove when you initially run the command, and then filter it so that you only process it when the linked card has the "Unlinked" label on it.

There might be a better way, not sure off hand ...

This Trellinator command would do the same thing but would only process the link when Trellinator itself hadn't taken the action:

<https://gist.github.com/iaindooley/96703842965fedd32090e41d171d95ce>

You'll notice that it attaches the file to the linked card \*as a link\* not as a file -- although the API seems to suggest you can do a file upload I've never been able to make it work. so the file will still be downloadable but it will look a bit different on the linked card because it will show up as a link to the file in S3.

I have done this for a couple of clients where, instead of just attaching the link, I first download the file to Google Drive, then link to the drive file on the linked card instead.

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
How do I create team members?
Asked by James_Marble:

When I try to add the prospective team member's email and try to send out the invite, I get a blank screen with nothing on it. For some reason the system won't take the email. It does this on both Chrome and Edge. Has anyone else experienced this?


Answers:
author: Torben_trello
body: Could you take a look at the steps outlined here to see if that helps: <http://help.trello.com/customer/portal/articles/990633-troubleshooting-browser-issues-with-trello>

If that does not help, please reach out to trello.com/contact with a screenshot and the username/ email you'd like to invite. Also, could you send us the error console of the browser currently in use? You will find instructions on the page mentioned above.

Thanks for your efforts.


author: Gayathri
body: I am having the same problem.
Is there a way to display the amount of tickets in a list in an automated report?
Asked by Brian Mohler:

Hello!

We just upgraded to a paid account and are dipping our toes in some of the automation capabilities in the system. I'm looking to set up a weekly automated report that includes the following information:  

- What tickets were completed that week and how many

- What tickets are still open and how many

Is there a way to grab a total amount of tickets in a list such as 14 tickets were added to the list "Done" this week and 10 were added to the list "In Progress" and include that in my list that I'll be emailing out to management in our organization?

Along with that, is there a way to generate a list of who submitted the most reports? I.e. employee A came to our team and reported 5 issues this week, and employee B reported 3.

Any help or advise is appreciated!


Answers:
author: Navarambh Software - Gmail
body: Hi,

Please refer to the thread below to learn how to setup a subscription

<https://community.atlassian.com/t5/Jira-questions/How-to-create-a-subscription-to-a-Report-or-Filter/qaq-p/51006>

1. What tickets were completed that week and how many

resolved \> -1w

2. What tickets are still open and how many

resolved = empty

3. 14 tickets were added to the list "Done" this week

status changed to done after -1w

4. 10 were added to the list "In Progress"

status changed to "In Progress" after -1w

For more advanced reporting, please consider trying out our app: AIO Reports and Timesheets for Jira

[https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira?hosting=cloud&tab=overview)

Documentation link:

<https://aioreports.atlassian.net/wiki/spaces/ART/overview>

It allows for advanced reports to be created and emailed out in excel format at set schedule. If you are interested in a demo, please email us at support@aioreports.com and we will be happy to setup once.

Regards

AIO Support


author: Iain Dooley
body: [@Brian Mohler](/t5/user/viewprofilepage/user-id/3808449) the Butler Bot used to be able to count cards, but lost that feature when it went "no code". You can still use the API for comprehensive reporting, though, for example here's a Trellinator snippet I wrote in response to someone with a similar reporting request the other day:

<https://gist.github.com/iaindooley/95fde6db4e4547ef9e81da3bb07f64ef>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>


Tags: butler

email

report
Is there a way to add an assignee to multiple cards in bulk?
Asked by Phil_Hilton:

I have a list of cards which are currently unassigned. I would like to assign them in bulk as opposed to having to go into each one to do so. Is this possible?


Answers:
author: Iain Dooley
body: [@Phil_Hilton](/t5/user/viewprofilepage/user-id/3710909) You can use Butler to loop through and assign members to all cards in a list, for example, but what you might find quicker and more adaptive is just learning the keyboard shortcuts, in particular "m" lets you choose a member without opening the card:

<https://trello.com/shortcuts>
Error While upgrading
Asked by Abdullah Bahattab:

Hi

We are trying to upgrade Confluence to 7.13.1 but we get an error while upgrading as shown in the picture.

![ApplicationFrameHost_5PmzRKuz6D.png](/t5/image/serverpage/image-id/167316iB12ADFA89FD1F7DF/image-size/large?v=v2&px=999 "ApplicationFrameHost_5PmzRKuz6D.png")![ApplicationFrameHost_kxaggqNPwX.png](/t5/image/serverpage/image-id/167317i2E84F7C188596929/image-size/large?v=v2&px=999 "ApplicationFrameHost_kxaggqNPwX.png")

We follow the steps below

Upgrade Confluence in production

If you're happy the test environment works as expected, you can upgrade in production. Here's how:

1. Schedule downtime.
2. Check app compatibility with the [Confluence update check](https://pajhoafs.ajil.com/plugins/servlet/upm/check?source=manage).
3. Back up your data, including your database, installation directory, and home directory.
4. Download Confluence.
   1. For the installer method, choose the installer.
   2. For the manual method, choose the archive.
5. Stop Confluence
6. Run the installer or extract the archive.
7. If you run Confluence as a service on Windows, delete the existing service then reinstall the service by running \<installation-directory\>/bin/service.bat.
8. Reapply custom modifications to the following file(s). Edit the new file, rather than copying the old file, as the default configuration may have changed between versions.

<!-- -->

1.
   * WEB-INF/web.xml
2. Start Confluence.
3. Update your apps. [Manage apps](https://pajhoafs.ajil.com/plugins/servlet/upm)
4. Stop Confluence
5. Clear the plugin cache. This step is optional, but can be useful to avoid any issues with third-party apps. [Learn more](https://confluence.atlassian.com/x/TgG_EQ)
6. Start Confluence
7. Test any user-installed apps, customizations, and proxy configurations, and perform UAT (user acceptance testing).

If you manage the Atlassian Companion app, check to see if a new version is available. [Learn more](https://docs.atlassian.com/confluence/docs-713/Atlassian+Companion+app+release+notes)


Answers:
author: Abdullah Bahattab
body: Reminder


author: Nic Brough -Adaptavist-
body: Did you stop Confluence running before starting the upgrade?

Can you check the permissions on the directories that the old Confluence is in?

comments: author: Abdullah Bahattab
body: Yes, we stop Confluence before the upgrade.

We tried with different users, even the user we installed confluence first time, all users same error


Tags: confluence-server

server
Confluence Cloud App (Android) and TLS inspection
Asked by Mikamin:

I've just installed Confluence Cloud App on my android device. It works fine but when I moved the device under the corporate environment which applies TLS inspection on internet gateway, the app stops working with an error message "Please reconnect, try it again".

The inspector's local root certificate has been installed on my Android and other applications or browsers works fine (well inspected)..

Does the confluence app refuses TLS inspection (mitm)? If so, which hosts should be bypassed (\*.atlassian.com is enough?). I want to have a list for that if it exists. Or can we make the App to trust the local root certificate?

If the App is Ok for inspection, I'll ask our IT to check what is happening between the gateway inspector and confluence servers..

# Confluence Cloud App for IOS works under the same environment instead. It looks to be accepting the 3rd party signed certificates.


Answers:
author: Shannon S
body: Hi [@Mikamin](/t5/user/viewprofilepage/user-id/4617188),

Welcome to Atlassian Community! It's nice to have you join us. I'm happy to help you determine what the issue is when connecting is the Confluence Cloud app.

First, we do indeed have a list of IPs and domain ranges that need to be accessible to use Atlassian Cloud products:

[IP addresses and domains for Atlassian Cloud products](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/)

Secondly, I remember working on a few other cases with Confluence server customers, who had a problem with the app accepting their certificates. I'll share those questions with you in case it helps:

* [Connecting confluence mobile app with client SSL/TLS certificate](https://community.atlassian.com/t5/Confluence-questions/Connecting-confluence-mobile-app-with-client-SSL-TLS-certificate/qaq-p/944323?)
* [confluence mobile app doesn't work on Android phone](https://community.atlassian.com/t5/Confluence-questions/confluence-mobile-app-doesn-t-work-on-Android-phone/qaq-p/832055)

I hope that helps, but if you continue to encounter any problems, please let me know.

Take care, and I hope to hear from you soon!

Shannon

comments: author: Mikamin
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) ,

Thanks for your information. I will try to start bypassing the hosts in the list first.


author: Shannon S
body: Hi [@Mikamin](/t5/user/viewprofilepage/user-id/4617188),

Happy to help! Could you keep us updated? Please let me know if you run into any issues.

Take care,

Shannon


Tags: cloud

confluence-cloud

ssl

tls
Getting error while creating a new session using the Jira REST API
Asked by Abhishek Das:

Error Message:  
{  
"errorMessages": \[  
"You are not authenticated. Authentication required to perform this operation."  
\],  
"errors": {}  
}  
Tool Used: Postman  
The password and username is correct as per my knowledge


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Abhishek Das](/t5/user/viewprofilepage/user-id/4617234)

For which rest api endpoint are you getting this error ?

comments: author: Abhishek Das
body: The end point is: <http://localhost:8080/rest/auth/1/session>


author: Kishan Sharma
body: For confluence I couldn't find such end point, can you share the document where you found it ? For Jira, that endpoint is available.


author: Kishan Sharma
body: Also as per the screenshots you posted in other response, in postman tool you need to pass the username/password in Authorization section.


author: Nic Brough -Adaptavist-
body: It is probably the code not sending the right thing, rather than the credentials.

I'm afraid we can't help you without seeing the code that is failing.

comments: author: Abhishek Das
body: ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/167306i51365CE844D0EE50/image-size/large?v=v2&px=999 "Capture.PNG")![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/167307iB01334325B909C2A/image-size/large?v=v2&px=999 "Capture1.PNG")


author: Fabian Lim
body: Hi [@Abhishek Das](/t5/user/viewprofilepage/user-id/4617234)

Can you share your code? Hard to help without more details.

comments: author: Abhishek Das
body: Well, I was doing it through POSTMAN tool.


Tags: confluence-server

server
May I roll bacl to the old editor?
Asked by mospeada:

I read this question (<https://community.atlassian.com/t5/Confluence-Cloud-questions/Rollback-to-old-editor/qaq-p/1788289>) and wonder if it is still possible to enable the old editor now.

Can you help with it?

Thank you very much.

-Chris


Answers:
author: Kishan Sharma
body: Hi [@mospeada](/t5/user/viewprofilepage/user-id/2775022) Since you are using Free plan, and have created the question here, the Atlassian Community support would have been alerted on this question and will be able to assist you and open a support request on your behalf to enable legacy editor on your free site.


author: Fabian Lim
body: Hi [@mospeada](/t5/user/viewprofilepage/user-id/2775022)

You can revert back by contacting atlassian support. Details here: <https://community.atlassian.com/t5/Confluence-Cloud-articles/Change-to-your-content-is-in-your-hands/ba-p/1324476>

Thanks


Tags: cloud

confluence-cloud
Where can I find the attached documents in the confluence app on my iPhone?
Asked by Nikolina Ignatova:

I have downloaded the Confluence Cloud app on my iPhone, but cannot find the attachments, which I have previously uploaded them in the account and through my laptop.

Could you, please, help me with this matter?


Answers:
author: Fabian Lim
body: Hi [@Nikolina Ignatova](/t5/user/viewprofilepage/user-id/4617167)

It looks like it's a known issue: <https://jira.atlassian.com/browse/CONFCLOUD-66607>

Regards

comments: author: Nikolina Ignatova
body: Thank you very much for the help! [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)


Tags: cloud

confluence-cloud
use docker 6.13.23 images error start confulence.
Asked by feng hong:

![image.png](/t5/image/serverpage/image-id/167264i1E3A6BF80B01D2E0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: feng hong
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/167265i8F6E5E150200E26D/image-size/large?v=v2&px=999 "image.png")

but change version to 6.13.21, retrun normal.


author: feng hong
body: any one want to help ?


Tags: confluence-server

server
Can not find a people with @
Asked by James Chen:

My teammate has account as Zhi Peng Z P Jin_SP, but I can not search it with @ when i am trying to assign task to him, any idea? {#toc-hId--1212093176}
-------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Kishan Sharma
body: Hi [@James Chen](/t5/user/viewprofilepage/user-id/4617159) , Welcome to the Atlassian Community!

Few followup questions - Are you able to mention any users at all, or just not your specific username?

Is anyone else having the same issue? Did you try another browser to see if you are experiencing the same behavior ?

comments: author: James Chen
body: other user name is fine, just this user not work, i am sure i input the correct name.

Full Name: Zhi Peng Z P Jin_SP


author: Kishan Sharma
body: Usually such issues are fixed by reindexing. Which plan are you using - free/standard/premium ?


author: James Chen
body: Hi Kishan?where we can check the plan, here is what it showed in 'about confluence'.

License Information for Confluence {#toc-hId--1211441834}
---------------------------------------------------------

### Confluence 7.4.11 {#toc-hId--520880360}

Copyright ? 2003 - 2021 Atlassian Corporation Pty Ltd.

The use of this product is subject to the terms of the [Atlassian End User Agreement](http://www.atlassian.com/end-user-agreement), unless otherwise specified therein.

This product includes software developed by the [Apache Software Foundation](http://www.apache.org/).


author: Kishan Sharma
body: Hi [@James Chen](/t5/user/viewprofilepage/user-id/4617159) Looks like you have confluence Server/DC installation and not cloud (which you have tagged while raising the question) There's a trick that you can try -ask the user to [add some information in his profile](https://confluence.atlassian.com/doc/your-user-profile-139549.html#YourUserProfile-Edityouruserprofile) and save it. Wait for few mins, then you can see if you can mention him ? If that doesn't solve your problem, you might have to [rebuild search index](https://confluence.atlassian.com/doc/content-index-administration-148844.html#ContentIndexAdministration-Rebuildthesearchindex) of your confluence instance. Since reindx might take some time depending on your instance size, it is recommended to do it during non-business/off peak hours. Let me know if that helps.


Tags: cloud

confluence-cloud
ConfiForms - how to set up validations to allow top 5 ranking out of 10 candidates
Asked by J M Lim:

Hi - I'd like to set up a survey that asks respondents to rank their top 5 candidates from highest (#1) to lowest (#5) preference, while leaving the remaining 5 options null. How do I set up the validation to check for: 1) unique values 1-5 for when people perform their ranking (no duplicate #1s, min of 1 and max of 5) and 2) allow all other values to be null? It's probably okay to set a default value of 0 to all candidates to start, though this is not preferred. Or perhaps there is another way besides validations to do this? I am a ConfiForms newbie. Help.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Not sure I understand the data model you have, but let me give you an example of how would I validate unique options have been selected in all radio group fields

The following form

![validate-unique-options-selected.png](https://community.atlassian.com/t5/image/serverpage/image-id/167273iB2C9EFE15B85D587/image-size/large?v=v2&px=999 "validate-unique-options-selected.png")

And (all) radio group fields are configured as follows:

![validate-unique-options-selected2.png](https://community.atlassian.com/t5/image/serverpage/image-id/167274i84725D7CE78A17B1/image-size/large?v=v2&px=999 "validate-unique-options-selected2.png")

Will add a validation rule to ensure the "sum" selected is 1+2+3+4+5=15

![validate-unique-options-selected3.png](https://community.atlassian.com/t5/image/serverpage/image-id/167275iDA3554C69A2F719C/image-size/large?v=v2&px=999 "validate-unique-options-selected3.png")

```
!answer1.add([entry.answer2]).add([entry.answer3]).add([entry.answer4]).add([entry.answer5]):15
```

So, the validation fails when it is NOT (!) equal to 15

Hope it helps

Alex


Tags: confiforms

confluence-server

server
How to display child file list contents on Confluence Space
Asked by Sean Vreeland:

I am trying to display the entire contents of a child file list on the parent confluence page (right screenshot). I'm using the "Children Display" Macro on the parent space page, and it will display all of the child file lists, but only the last edited document within the file list (left screenshot).

\`\`\`

\<p\>  
\<ac:structured-macro ac:macro-id="80b8c33e-cc87-4987-8f88-dd36ee991b15" ac:name="children" ac:schema-version="2"\>  
\<ac:parameter ac:name="depth"\>10\</ac:parameter\>  
\<ac:parameter ac:name="style"\>h3\</ac:parameter\>  
\<ac:parameter ac:name="page"\>  
\<ac:link\>  
\<ri:page ri:content-title="IT File Lists"/\>  
\</ac:link\>  
\</ac:parameter\>  
\<ac:parameter ac:name="sort"\>title\</ac:parameter\>  
\<ac:parameter ac:name="excerptType"\>rich content\</ac:parameter\>  
\</ac:structured-macro\>  
\</p\>

\`\`\`

![Confluence_File_List-29OCT.PNG](/t5/image/serverpage/image-id/167258i6AFBDF92D82B4B21/image-size/large?v=v2&px=999 "Confluence_File_List-29OCT.PNG")


Answers:
author: Clark Everson
body: Hi Sean,

I went digging through the archives. Maybe this helps? <https://community.atlassian.com/t5/Confluence-questions/Multiple-file-lists-within-one-page/qaq-p/793722>

Best,  
Clark

comments: author: Sean Vreeland
body: [@Clark Everson](/t5/user/viewprofilepage/user-id/2969809) I did see this thread, however, the responder (John) tells the OP to do exactly as I have done: "Use the standard file lists parent page to list out the various file list pages, then click to access the content. Each file list would be a page." However, like my screenshot shows, it only lists one file from the file list page.


Tags: confluence-server

server
Upload attachment API attaches files to the Attachment tab rather the page
Asked by atalwar:

Hi Everyone,

I'm trying to use the confluence API to upload an attachment. The API works, however, the attachment goes to the attachments page. I would like the attachment to get attached to the page itself.

curl -v -S -u admin@example.com:api_token -X POST -H "X-Atlassian-Token: no-check" -F "file=@myfile.txt" -F "comment=this is my file" "<https://your-domain.atlassian.net/wiki/rest/api/content/3604482/child/attachment>" \| python -mjson.tool


Answers:
author: Thomas Deiler
body: Dear [@atalwar](/t5/user/viewprofilepage/user-id/4616959) ,

what you observed is "by design". All attachments are stored as 'content' of one page. The overview is the 'tab' you describe.

When you like to make the attachment appear on the page, you need to reference it in the body of your page.

I recommend to get one page with attachments, to have an example how attachments are referenced. Then, after the attachment upload, you can update the page with the REST API to make the attachment visible.

So long

Thomas D

comments: author: Thomas Deiler
body: I found an excellent [article](https://confluence.atlassian.com/confkb/using-the-confluence-rest-api-to-upload-an-attachment-to-one-or-more-pages-1014274390.html) with details about exactly what you like to do.


Tags: cloud

confluence-cloud