youngmon/atlassian-qna huggingface dataset:
Change of domain
Asked by David Pogosyan:

I have a simple question.

I want confluence to run under our work domain.

But when I try to do this in the "Custom domains" menu

I get an error

"Upgrade to unlock custom domains  
Start a free trial of a Jira Service Management Standard plan. Get advanced features and the support you need to scale reliably."

<br />

I don't understand what it wants me to do. What subscription level do I need? Can I buy a Standard subscription and use Custom Domain?


Answers:
author: Brant Schroeder
body: [@David Pogosyan](/t5/user/viewprofilepage/user-id/5500127) Welcome to the Atlassian community

I believe custom domains might still be in early adoption per their documentation here: <https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/> and here: <https://jira.atlassian.com/browse/CLOUD-6999> To have a custom domain I believe you have to be on a paid plan hence the free trial pop-up.

comments: author: David Pogosyan
body: Yes, just what is the minimum paid plan I need? There are so many: separate for Confluence, separate for Jira...


author: Brant Schroeder
body: The standard plan should work as it is any paid plan.


author: David Pogosyan
body: Perfect. Thank you so much for your help


Tags: cloud

confluence-cloud
After Confluence Data Center Certificate update, Confluence did not come back up on restart
Asked by Maurine Collins:

Attempting to install latest certificate, getting the following error. Looking to see anyone can share some insight on experiencing this error, after updating Confluence Data Center did not come back up...thanks for any knowledge shared

2024-05-17 17:11:11,399 ERROR \[AtlassianEvent::CustomizableThreadFactory-1\] \[renderer.internal.http.HttpClientFetcher\] fetch Unable to perform a request to: <https://myconfluencetest.aafes.com/rest/gadgets/1.0/g/messagebundle/en_GB/gadget.common%2Cgadget.confluence>  
org.apache.http.conn.ConnectTimeoutException: Connect to myconfluencetest.aafes.com:443 \[myconfluencetest.aafes.com/35.155.221.139\] failed: Connect timed out


Answers:
author: Jim Knepley - ReleaseTEAM
body: The error "Connect timed out" isn't directly related to the certificate, it indicates that your client got tired of waiting for the server to respond and gave up. Important note: the client and the server can be the same program if Confluence tries to "talk to itself" through the REST API, which Jira Datacenter certainly does.

This can be caused by anything interfering with the delivery of network traffic in either direction. Common reasons are network or system firewalls filtering traffic, misconfigured NAT/PAT translations, or the interface receiving traffic for 35.155.221.139 being down, even if other interfaces on the system are up. You'll need to talk to a networking person to track that down.

It's possible that a web application firewall (WAF) is trying to connect to your server and is failing to connect upstream because it doesn't trust the certificate you have loaded, so it doesn't respond to anything on that IP. It's incorrect, but sadly common, for people to trust the "end node" certificate when trying to solve certificate trust issues when they should trust a signing CA.

I can give you more specific ideas if you paint a clearer picture of how traffic reaches your system from the Internet.


Tags: confluence-data-center

confluence-server

data-center

server
Update page using API with markdown content
Asked by dustin_butler:

I'm updating a page with markdown content via the the API. The update works but the page in Confluence is showing the raw markdown text instead of formatting it.

Here is the API call I'm using to update the page  

```
curl -o output.html -0 -v -X PUT https://inhabitiq.atlassian.net/wiki/api/v2/pages/${ATLASSIAN_PAGE_ID} \
-u "${ATLASSIAN_USER}:${ATLASSIAN_API_TOKEN}" \
-H "Expect:" \
-H 'Content-Type: application/json; charset=utf-8' \
--http1.1 \
--data-binary @- << EOF
{
  "id": "${ATLASSIAN_PAGE_ID}",
  "status": "current",
  "title": "API Documentation",
  "body": {
    "representation": "storage",
    "value": ${NEW_CONTENT}
  },
  "version": {
    "number": 25,
    "message": "Updated API documentation"
  }
}
EOF
```


Answers:
author: David Bakkers
body: Hello [@dustin_butler](/t5/user/viewprofilepage/user-id/3684280)

The representation format for markdown is '`wiki`' ('`storage`' is HTML and `'atlas_doc_format`' is ADF)


author: dustin_butler
body: Thanks for the reply. After looking into this some more found that $NEW_CONTENT was being converted from markdown into HTML with pandoc.

```
NEW_CONTENT=$(pandoc -f markdown $(pwd)/docs/docs.md | jq -Rs .);
```

Was throwing 500 when trying to use wiki representation but all working now.


Tags: api

cloud

confluence-cloud
Issue With NTFS ADS separator
Asked by Philip N Lightfoot:

We recently upgraded Confluence to 8.8.1 from 7.

After the upgrade we are experiencing many issues with some of our pages that have images. When the images were created the were created in the format...

image2017-10-16 14:7:48.png

Now when we are attempting to view the page we are getting many 500 errors and broken image links.

Looking at Confluence logs we are getting...

-- traceId: 7070f619fcd73b1c

java.lang.IllegalArgumentException: NTFS ADS separator (':') in file name is forbidden.

at org.apache.commons.io.FilenameUtils.indexOfExtension(FilenameUtils.java:955)

at org.apache.commons.io.FilenameUtils.getExtension(FilenameUtils.java:614)

at org.apache.commons.io.FilenameUtils.isExtension(FilenameUtils.java:1033)

Any attempt to view the image gets...

![Confluence Not Loading.png](/t5/image/serverpage/image-id/324566i819771F11D3A4CD3/image-size/large?v=v2&px=999 "Confluence Not Loading.png")

Is there any way to rapidly convert these old images or even extract these old images so we can resave them with better naming conventions?


Answers:
author: Anthony Suchodolski
body: Hello!

Anthony, here. I'm with the Confluence Support team. I came across this post and thought I'd share this link. This may contain the solution you're looking for.

* [Image attachments with a colon character (':') do not load after upgrading Confluence](https://confluence.atlassian.com/confkb/image-attachments-do-not-load-after-upgrading-confluence-1333986891.html)

I hope this is helpful!

If the article doesn't resolve the problem, I'd encourage you to open a new support ticket if you haven't already.

Regards!

Anthony S.


author: Henning Karl
body: Hi [@Philip N Lightfoot](/t5/user/viewprofilepage/user-id/5500074)   

did you have any updates on this issue from your side?  
We are affected by the same issue.  

Kind regards

Henning


author: Shawn Doyle - ReleaseTEAM
body: I'm not aware of anything in Confluence or with an addon that will help you bulk change these. Possibly if I spent a few hours with scriptrunner I could probably come up with something.

However, you can find the attachments in the space and edit the file name from the properties menu w/o having to download and upload new images. From the space, click on the ... and look for the attachments, you can then look at the offending ones, and rename or delete them.

![attachment_space.png](https://community.atlassian.com/t5/image/serverpage/image-id/324569i19DB73E472C86AA9/image-size/large?v=v2&px=999 "attachment_space.png")

![attachment_menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/324570iEF727EEFD0B93E0D/image-size/large?v=v2&px=999 "attachment_menu.png")

![attachment_properties.png](https://community.atlassian.com/t5/image/serverpage/image-id/324571i45EA36E904CA489C/image-size/large?v=v2&px=999 "attachment_properties.png")


Tags: confluence-data-center

data-center
Ex Employees Need to Be Removed
Asked by IT Group:

I have tickets open that have reporters and watchers that are ex employees and now we are unable to close or edit those tickets since their accounts are inactive. How do I mass remove them? There are way too many tickets to do this manually.


Answers:
author: Victor Law
body: Hi [@IT Group](/t5/user/viewprofilepage/user-id/1065143)

Have you tried to bulk edit the Jira issues associated with the inactive users?

<https://confluence.atlassian.com/jirasoftwareserver/editing-multiple-issues-at-the-same-time-939938937.html>

Please note that you need the global **Bulk Change** permission to bulk edit/transition the issue to Close.

Thank you.


Tags: data-center

jira-data-center

jira-server

server
JQL Query - Fix Version Description
Asked by Melissa C:

Hello,

I'm looking to Query the description of Fix Version. I was able to use smart values to get the description of Fix version {{version.description}}

But can I get the value using jql ?


Answers:
author: Tessa Tuteleers
body: Hey [@Melissa C](/t5/user/viewprofilepage/user-id/474554) ,

Not just using JQL, it only searches for the name.

If you really want to be able to do this, you could create an automation that copies the version description into a different text custom field (trigger could be on update of the fixVersion field), and use a JQL query on that field.

Cheers,

Tessa


author: Hannes Obweger - JXL for Jira
body: Hi [@Melissa C](/t5/user/viewprofilepage/user-id/474554)

if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2785030).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a long list of so-called *smart columns* that aren't natively available, including the *fix version description*.

This is how it looks in action:

![fix-version-description.gif](https://community.atlassian.com/t5/image/serverpage/image-id/341989i9BE3913826072517/image-size/large?v=v2&px=999 "fix-version-description.gif")

Once you've narrowed down your list of issues, you can work on your issues directly in JXL, trigger various operations in Jira, or export your issues with just one click.

I should add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .

Any questions let me know,

Best,

Hannes


Tags: data-center

jira-data-center

jql

jqlquerybuilder
Add issues from any project to a my Personal Project | Company-Owned
Asked by marc.caracciolo:

I will start by saying that I know I can do this on a board, but I'm trying to set my daily starting point with a comprehensive summary and view of all tasks assigned to me throughout my company. I'm also into the **Summary** feature found in Timelines; I saw that it's available in my **personal project![Screenshot 2024-08-14 at 11.58.19?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341844i5C68E0127B12C280/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 at 11.58.19?AM.png")** and have been banging my head against my desk ever since, trying to find a way to add a filter and **pull all tasks, regardless of project, to this space.**   

There has to be a way! Can anyone help?


Answers:
author: Franti?ek ?pa?ek _MoroSystems_
body: Hi [@marc.caracciolo](/t5/user/viewprofilepage/user-id/5492334)

sadly, for business project this is not configurable. Business project always shows only those issues, which belongs to that project.

But I think what you are looking for can be achieved with dashboards - simply hit "Dashboards" in the menu and create your own one. It takes little practice, but I think you can easily set it up (look for gadget called Filter result for example, that will print you all issues within a filter to your dashboard and such a filter can easily span accross all projects in the Jira). There are other gadgets to explore, but most of them works the same way - you give it a filter in the background and will show you data. E.g. all issues you are assigned to and are not closed, all issues that have due date in next 5 days, all issues that have been created by you and so on. Feel free to play with layouts, gadgets and so on and customize it just how you like it.

Small tip on the side - if you click your profilo photo in the top right corner and go to Personal Settings, you can set your Jira homepage to "Dashboards" to see you dashboard as the very first thing once you open a Jira.


Tags: cloud

jira-cloud
URL must not point to localhost or restricted IPs
Asked by Petr AST:

Dear community!

How can I merge Confluence and Jira via Application links, which are on the same server? There is no way to configure, as it gives the following error: **URL must not point to localhost or restricted IPs.
![Screenshot_46.png](/t5/image/serverpage/image-id/341839iED1C1E7ADAB3B956/image-dimensions/327x143?v=v2 "Screenshot_46.png")**

I followed the instructions (<https://confluence.atlassian.com/jirakb/application-link-configuration-from-jira-to-confluence-fails-with-url-must-not-point-to-localhost-or-restricted-ips-1358171668.html>) for adding the Java parameter to both Jira and Confluence, but this only helped for Jira - on the Confluence side, it still gives a localhost error.

    -Dapplinks.allow.all.hosts=true

Maybe there are other ways or there might be errors somewhere?

Thanks in advance!


Answers:
author: Brant Schroeder
body: [@Petr AST](/t5/user/viewprofilepage/user-id/4029972) are you hosted on Linux or windows?

comments: author: Petr AST
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Hi Brant!

Windows


author: Brant Schroeder
body: Are you running the applications on different ports? Are you using a proxy?


author: Petr AST
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)   
Sure, default ports - 8080, 8090

The proxy is standard, I didn't change anything


author: Brant Schroeder
body: [@Petr AST](/t5/user/viewprofilepage/user-id/4029972) How are you starting the windows applications bat file or windows service?


author: Petr AST
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Hi Brant, Windows service


author: Brant Schroeder
body: Did you add `-Dapplinks.allow.all.hosts=true `to both application services or just Jira?


Tags: application-link

confluence

data-center

jira-data-center
How can I import Stories and Subtask from one csv?
Asked by Jaclyn Cribley:

I know from this help file this can be done.

<https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html>  

But when I try to use the import wizard, "Parent ID" no longer shows as an option. When I asked my Atlassian admin, they said it was due to this change or "Parent" field being rolled out.  
<https://community.atlassian.com/t5/Jira-articles/Introducing-the-new-Parent-field-in-company-managed-projects/ba-p/2377758/page/8#U2783727>  

However, when I try to use "Parent" in the Wizard, it fails. Is there a step a I need to ask the admin to take?  
![Jira Import Error CSV.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341828i05EEFE59F3B640D2/image-size/large?v=v2&px=999 "Jira Import Error CSV.jpg")


Answers:
author: Samuel Gatica
body: Hi [@Jaclyn Cribley](/t5/user/viewprofilepage/user-id/4695988)

Take a look at these docs:

* [CSV import Parent-child mapping](https://confluence.atlassian.com/jirakb/csv-import-parent-child-mapping-1096095688.html)
* [Unable to find the IssueID and ParentID fields when importing parent-subtask relationships via External System Import - CSV](https://confluence.atlassian.com/jirakb/unable-to-find-the-issueid-and-parentid-fields-when-importing-parent-subtask-relationships-via-external-system-import-csv-1318387840.html)

Hope it helps!

Best regards

Sam


Tags: cloud

jira-cloud
Como restringir en Jira Software que no se puedan cargar horas de meses pasados
Asked by Anal?a F_ Busso:

Me gustar?a saber si se puede restrigir que en las tarjetas que contin?an en curso no se puedan registrar horas de meses pasados post-cierre.

Contexto:

Las personas cargan horas a nivel subtareas, por medio de la funci?n registro de horas de trabajo, si bien por pr?ctica se les pide que carguen las horas dentro de los d?as realizado el trabajo. Frecuentemente suceden olvido por el cual quiz?s luego pasado el mes las personas cargan horas fechas atr?s.

Paralelamente y a mes vencido se hacen los c?lculos de los reportes financieros y contables, donde uno de los rubros que se presenta en dicho proceso financiero y contable es costo horas registradas que surge de un PXQ donde p= horas registradas en el mes \* Costo promedio de valor hora. Ahora bien estos procesos gesti?nales se presentan a mes vencido, el mes anterior, a la direcci?n y dem?s personas de inter?s sobre los cuales se toman una serie de direcciones. **El hecho de que las personas puedan cargar horas sobre un mes ya cerrado implica un impacto en esos reportes entre otros**

Necesidad: Que una vez pasado el plazo de la primera semana del mes siguiente, no se puedan cargar horas hacia atr?s en las tarjetas en curso.


Answers:
author: Samuel Gatica
body: Hola [@Anal?a F_ Busso](/t5/user/viewprofilepage/user-id/5054658)

Esto no es una funcionalidad que se encuentre disponible de manera nativa en Jira.

Creo que [Timesheets by Tempo - Jira Time Tracking](https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?hosting=cloud&tab=overview) puede ayudar a realizar esta validaci?n.

Otra opci?n gratuita seria la recomendada en este post <https://community.atlassian.com/t5/Jira-questions/Only-allow-edit-timelogs-if-the-timelog-date-is-in-the-current/qaq-p/2737998>

Donde se ha creado una automatizaci?n que captura cuando un cambio en el registro de horas sucede y se informa en el ticket.

Hope this helps!

Saludos

Sam

comments: author: Anal?a F_ Busso
body: Hola, s? as? es time report lo restringe pero en las tarjetas no, entonces el resultado que ocurr? que igual lo cargan


Tags: cloud

jira-cloud
Tickets are not entering when sent to our atlassian email
Asked by Support Panorama:

Our queue is empty. We try sending email to our Atlassian email address and nothing enters.


Answers:
author: Florian Bonniec
body: Hi [@Support Panorama](/t5/user/viewprofilepage/user-id/5568508)

Did you follow this KB ?

[Add a custom email account \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/)

Regards


Tags: cloud

jira-cloud
How to delete multiple unused issue types at one go in Jira Cloud?
Asked by Vishnuvardhan Reddy:

Hi Team,

For some reason one of our Jira Admin created some hundreds of Issue types which are unused and configured with Default issuetype scheme. So, when ever i try to assign a new issue type to a any issue type screen there are few hundreds of unused issue types need to scroll out and need to find the new issue type to cinfigure. This process of this is hectic and can see a junk of Issuetypes. So, decided to delete all but not able to find an oprion to select all unwanted issuetypes and delete at one go. If there is a way to do it please let me know. That will help me a lot and save my time.

Thanks in advance.

Regards,

Vishnuvardhan Reddy.


Answers:
author: John Funk
body: Hi Vishnu,

I would suggest using the Revyz Configuration Manager for Jira app. You can do a free trial and delete in bulk.


Tags: cloud

jira-cloud
Automation - Some email content missing
Asked by Elston, Jonathan:

I have copied a Jira template automation that sends an email when a task is less than 3 days away. However, not all of the content is displayed in the email.

In the automation I have the following:

Subject: Issue {{issue.key}} is due soon

Content:

Hello {{distinctAssignee.displayName}},

The following issues are due within next 2 days: {{#lookupIssues}} [{{key}} - {{summary}}]({{url}}) {{/}}

Regards,

Jira Automation

However, what is displayed in the email sent is:

|----------|---------------------------|
| Subject: | Issue TS-9866 is due soon |

Hello ,  

The following issues are due within next 2 days:  

Regards,  

Jira Automation

Why is the {{distinctAssignee.displayName}} and

{{#lookupIssues}} [{{key}} - {{summary}}]({{url}}) {{/}} not being included?

Thanks.


Answers:
author: Bill Sheboy
body: Hi [@Elston, Jonathan](/t5/user/viewprofilepage/user-id/5531067)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

I hypothesize you are using this template from the project automation templates:

*When a task is near due ? send email reminder*

And if you have changed the Advanced Branch smart value expression, or the JQL for the second Lookup Issues, that may explain what you are observing.

Seeing the details of your rule will confirm this, and what could be done to fix it.

Also, what type of project are you using? That template is listed for Company-managed projects, and it may not work for Team-managed projects due to differences in the smart values for user fields.

Kind regards,  
Bill


author: Mikael Sandberg
body: Is Distinct Assignee a custom field? Or are you trying to show the assignee? If the latter then the smart value would be {{assignee.displayName}}.

And in you are automation are you using a lookup issue component? The {{#lookupIssues}}{{/}} only works if you are using a lookup issue first.


Tags: cloud

jira-service-management

jira-service-management-cloud
Quick Search Recent Changes
Asked by Jesse.Miron:

![Quick Search.jpg](/t5/image/serverpage/image-id/341820iA525704790675F76/image-size/large?v=v2&px=999 "Quick Search.jpg")Per the above release notes image, the wildcard search field (i.e. Quick Search) has been updated to only search on the Summary and Description Fields. Our entire organization has used this field to search out the IssueID for specific Jira Issues. (We tend to move issues across projects so the Key changes often. We've adapted to using a value that doesn't change for a specific issue... IssueID).

Now the only way to search on issue_ID is through the issue filter (text \~ '12345'). Any way to revert that Quick Search textbox back to searching for the text wildcard? Not to mention the "Search /" hover over is no longer accurate, if you enter a '/' before your text, it now includes the slash in your search criteria.

![Search Popup.jpg](/t5/image/serverpage/image-id/341821i00A16804C3C5CD9E/image-size/large?v=v2&px=999 "Search Popup.jpg")

Thank you


Answers:
author: Samuel Gatica
body: Hi [@Jesse.Miron](/t5/user/viewprofilepage/user-id/3679125)

Welcome to the community!

I believe there is no option to revert this Quick Search. I recommend reaching out directly to [Atlassian Support](https://support.atlassian.com/contact/#/) for assistance.

As an alternative, you might consider incorporating this field into the summary or description of the issue through automation.

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud