youngmon/atlassian-qna huggingface dataset:
Confluence Guest Users within the company unable to see JSM pages that are on another space
Asked by Luka Popovic:

Hello everyone,

We have colleagues within our company which need viewing access for multiple spaces in Confluence, we have other colleagues that need edit access for our Internal Space and only View access for external space, without them consuming the license.

This is done because not always will they be performing edits to pages and most of the time they will be just reviewing them.

We setup every colleague to have **Guest Access** to our Internal Space and internally in Confluence they will be able to see the pages from that space.

Externally as customers, when they log in to our Customer Portal that is provided by JSM they are unable to see public pages for some reason.

This is a bug, they should be able to see these pages because they are trying to view them from customer's side.

Please let me know your thoughts on this approach and I can clarify if its confusing.


Answers:
author: Marc - Devoteam
body: Hi [@Luka Popovic](/t5/user/viewprofilepage/user-id/5210298)

Is the space linked to the JSM project and have JSM customers been granted permissions on the space?

See: [give-access-to-unlicensed-users-from-jira-service-management](https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicensed-users-from-jira-service-management/)

But there is a limitation. Guest permissions overwrite JSM Access permissions.

"Guest limitations override JSM unlicensed access

It is Confluence's policy that guests in Confluence can only access one space. This supersedes any unlicensed access that JSM users have to associated knowledge base spaces in Confluence.

This means that JSM users could lose access to knowledge base spaces in Confluence if they're also added as a guest in that instance.

To avoid this, you can:

* Upgrade the guest to a licensed user
* Make sure the guest has access to the knowledge base space
* Make the knowledge base space public (allow anonymous access)
* Host knowledge base content in a separate Confluence instance from where the guest needs to collaborate"

See: [what-can-guests-see-and-do-on-confluence](https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/)

So its not a bug, but as per design, as stated in the documentation.

comments: author: Luka Popovic
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

Sorry for the late response and thank you a lot for a detailed explanation.

I will review the links you sent, I think its clear from your description that its by design, will look at what would be the best next steps.

Thanks again have a great day!


author: Luka Popovic
body: To also reply to your question:

*Is the space linked to the JSM project and have JSM customers been granted permissions on the space?*

Yes, they have been granted access to the space and that JSM space is linked to Confluence space so that we can showcase our documentation.


Tags: cloud

confluence-cloud
change the credit card
Asked by St?phanie Huiban:

I am trying to update the credit card for payments....I cannot retrieve the interface descibed in the very detailed support help...may be due to the new billing platform??  
I am full admin btw.  
Thank you very much for the help

Stephanie

![image.png](/t5/image/serverpage/image-id/343166i6A6D9A5BC16F2FAF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Luis Pellacani
body: Hey [@St?phanie Huiban](/t5/user/viewprofilepage/user-id/5573374)

Welcome to Atlassian Community.

In order to manage your [payment method](https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/), you can follow the steps below:

To edit a saved card:

1. Go to [admin.atlassian.com/billing](http://admin.atlassian.com/billing). Select your billing account if you have more than one.

2. From the side navigation, select **Payment method.**

3. Find your card and select **Edit**.

4. Follow the prompts to make edits.

I hope this helps :)

Cheers,

Luis Pellacani


author: Vronik
body: Hi

Look at this page, maybe can help you

<https://www.atlassian.com/es/licensing/purchase-licensing/howtopay>

But you can always open a support ticket to Atlassian

<https://support.atlassian.com/confluence-cloud/>

Regards


Tags: cloud

confluence-cloud

not-applicable

subscriptions-and-billing
Is there anyway to connect data from Confiforms to PowerBI
Asked by Jonathan Saldarriag:

We have some forms created and data stored in these forms. And we would like to connect this data to PowerBI. Is there any connection where we do not have to manually export the data from Confluence and then import the data in PowerBI [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630)


Answers:
author: Alex Medved _ConfiForms_
body: Use APIs that ConfiForms offers <https://wiki.vertuna.com/display/CONFIFORMS/ConfiForms+Server+REST+API+version+1>


Tags: confiforms

confluence-data-center

data-center
Is that possible to get the application for only one user in the company?
Asked by Oleksandra Nahirniak:

Hello! My company is using Atlassian products (Jira and Confluence) although there's one application which is needed for one of the users. I'm talking about QAlity Plus. It says the application is free if less than 10 users are using it. Althought we have around 30 accounts in Atlassian there's only one QA who needs the application for their day to day work.

Would that be possible to make the application available for only one user in the company and how can we arrange this?


Answers:
author: Kristian Klima
body: Hi [@Oleksandra Nahirniak](/t5/user/viewprofilepage/user-id/5574023) and welcome to the community.

No, it's not possible. App pricing always depends on the number of licensed users.

On Confluence Enterprise, you can have multiple Confluence projects (I think that's the name) where you have more options to distribute users (and apps) across them.


Tags: cloud

subscription

subscriptions-and-billing
Is it possible to link to a different parts of a page?
Asked by Nur Arini:

Hi, is there a possibility to link a text to a separate paragraph in the same page?


Answers:
author: Lucas_DevSamurai_
body: Hi [@Nur Arini](/t5/user/viewprofilepage/user-id/5573900), welcome to the community.

Yes, you can. As for now, you can copy the link to **a specific heading** of the same page to get directed to that separate paragraph.

When hovering over a heading, there will be an icon indicating a copying link.

Hope it helps.

comments: author: Nur Arini
body: Thanks Lucas.

Apologies as i'm blocked to upload any images here, but when i hover over a heading, i only see the Drag / Vertical Alignment / Settings / Duplicate / Delete icons, in that order. Would you be able to point out where the copy icon is?


author: Lucas_DevSamurai_
body: Hi Nur Arini, for **heading 2** of your Confluence page, this icon is located at the end of the line with the symbol shown in the below image.

![Untitled design (13).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343137i5B6AA8195F0A48B0/image-size/large?v=v2&px=999 "Untitled design (13).jpg")

It will prompt a message "copy link to heading." You can give it a check again


author: Nur Arini
body: Oh I am actually working on the Karma Page Builder. Perhaps this copy link feature isn't available for that :(


author: Lucas_DevSamurai_
body: Oh

In that case, you might want to take a look at their docs or user guide for this copy link feature.


author: Kristian Klima
body: Hi [@Nur Arini](/t5/user/viewprofilepage/user-id/5573900)

try this: <https://community.atlassian.com/t5/Confluence-questions/How-to-Link-to-an-anchor/qaq-p/1238305>

comments: author: Kristian Klima
body: [@Nur Arini](/t5/user/viewprofilepage/user-id/5573900)

Apps like Karma may deploy their own way of resolving anchor links, so check their docs.


Tags: cloud

confluence-cloud
After attempting to restore JIRA macros in Confluence, the repair does not complete.
Asked by ???:

Hi.

I migrated Confluence Space and JIRA using the migration assistant. (Data Center -\> Cloud)

JIRA macros were corrupted after migration,

I tried recovering JIRA macros in the following order:

Settings -\> Data Management -\> Jira Macro Recovery.

I received a message saying that a corrupted Jira issue macro was found in my instance.

I set up a JIRA instance link, but recovery does not complete.

What's the problem? JIRA setup does not provide the cause of the problem.

Additional question,

will there be many changes to the Jira migration assistant feature this year?

Our company is currently in the process of migrating,

and it seems like the functionality is changing.


Answers:
author: Carlos Garcia Navarro
body: Hi [@???](/t5/user/viewprofilepage/user-id/5495511) ,

Welcome to the Community! Have you tried to run the Jira macro repair more than once? This issue may be related to the bug (even though it seems to be closed): <https://jira.atlassian.com/browse/CONFCLOUD-73050>


Tags: cloud

confluence-cloud
Whiteboard omitting some arrows
Asked by Heide Behrens:

Hi Everyone,

"I've created a whiteboard diagram with arrows, and I can see all of them clearly. To make sure I'm not imagining things, I take a screenshot. I refresh the page (navigate away and return). Some of the arrows disappear! It's not just the last arrows I recently added, so I don't think it's a saving issue. Could someone please help?"


Answers:
author: Heide Behrens
body: Hi Nikola, thanks so much for your reply! The clearing cache seems to have worked.

I came across this suggestion earlier but thought that it could not be a possible solution.... :-)

Thanks for taking the time to message me.


author: Nikola Perisic
body: Hello [@Heide Behrens](/t5/user/viewprofilepage/user-id/5563618)

Interesting issue. I've tried to replicate the same issue, but all of the arrows are there. Which browser are you using? Also, try clearing your cache and starting in the incognito mode.


Tags: cloud

confluence-cloud
How do I change support portal defaults?
Asked by Aaron Spero:

I use jira helpdesk for customer service and my customer said they want to change the default settings in their support portal. they want the top request menu to default the requests shown to always be set to 'Created by me' be default.   

Currently the top requests menu defaults to 'All'.

Is there a way to set the portals default setting to display 'Created by me'?


Answers:
author: Marc - Devoteam
body: Hi [@Aaron Spero](/t5/user/viewprofilepage/user-id/4753925)

Unfortunately no, this is not a configurable option.

It to show all issues related to the customer, also the ones other users might have shared with the user.


author: Aaron Spero
body: This is the menu im referring to:

![menu.png](https://community.atlassian.com/t5/image/serverpage/image-id/343122i4A2A13CCB728A69C/image-size/large?v=v2&px=999 "menu.png")


Tags: cloud

confluence-cloud

jira-service-management
[CRITICAL] Save issues with multiple users
Asked by Andrew Lo:

When editing a confluence page with multiple users.   
You can be making edits, and the save icon looks like thing are being saved.  
But then all of a sudden the recent changes you made are gone.   
Resulting in data loss and waste of time.

Has anyone else experienced this?   
Or know how to resolve?


Answers:
author: Ravina
body: Hi [@Andrew Lo](/t5/user/viewprofilepage/user-id/5564610) Can you confirm if more than 11 users apart from you total 12 users are editing the same at the same as there is a hard limit in Confluence cloud that at the same time only 12 users can edit the pages in Confluence.

Check the below kb document for more details:

<https://support.atlassian.com/confluence-cloud/docs/create-edit-and-publish-a-page/>

There are also a open requests on Atlassian side to increase the same, but currently it's gathering interest.

<https://jira.atlassian.com/browse/CONFCLOUD-59734>

<https://jira.atlassian.com/browse/CONFCLOUD-74350>

Please check if the total users editing the page is less than this number and if confluence allows you to save/edit the pages or not.

comments: author: Andrew Lo
body: No there is definitely less than that.   
Only 2-3 people were on the Confluence page when editing.


author: Ravina
body: Okay, is this happening with all the users when they try to save the content or only with your account? does the normal page save working on other pages where single user is editing/saving the pages?


author: Andrew Lo
body: I've had another team member verify that it is happening with them as well.   
I have confirmed that a single editor is fine and things save appropriately.


Tags: cloud

confluence-cloud
Open Topics not appearing on page.
Asked by Reid, Jasmine (NB AUS/OAB):

Hi there

I am having trouble making the Open Topics table appear in the page. It is visible when in editing mode, but not published mode.

The first screen shot is how it appears when published, the second screenshot is for how it appears in editing mode.

This issue is not happening for all pages.

**PUBLISHED MODE:**

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/343121iD1A424230B671E11/image-size/large?v=v2&px=999 "1.png")

**EDITING MODE:**

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/343120iC9CAC5A90CE5E0E7/image-size/large?v=v2&px=999 "2.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It's like you have the edit and published modes reversed?


Tags: cloud

confluence-cloud
Why is a table "smart link" only showing the full JIRA url?
Asked by Scott Buratt:

To whom it may concern,

I am updating a dBase column field (configured as a "smart link" with "full URL" ***DISABLED***)

When I first enter Jira URL, this shows the Jira "Project" name (and associated project icon)

After I leave/come back to/or just refresh the page, this column no longer shows the Jira Project name/Icon and only shows the full JIRA URL

Thanks

![Screenshot 2024-08-21 162423.png](https://community.atlassian.com/t5/image/serverpage/image-id/343065i60C07803316607BE/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 162423.png")


Answers:
author: Scott Buratt
body: Buehler

Buehler

Buehler


Tags: cloud

confluence-cloud
Page broke after updating content
Asked by Jason Zastrow:

i can no longer click any of the link at the top like edit or share they do nothing now can i reset the back if i can click edit. none of these link work ![image.png](/t5/image/serverpage/image-id/343058i9733D3498AE99011/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Can you share a screenshot?

Have you tried:

* reloading the page?
* accessing from a different browser?
* restarting your computer?

Let us know what steps you have taken to troubleshoot so we can better help.

comments: author: Jason Zastrow
body: yes. it seems even the user that have access to post on the page can not click the buttons it like they are part of the page now, anyway to undo the last update. it seems that one of the owns of the page changed. and i don't know how to undo the change


author: Barbara Szczesniak
body: [@Jason Zastrow](/t5/user/viewprofilepage/user-id/5573645) From your screenshot, it looks like this is the Space Overview page. I checked to see if there are any special permissions related to editing this page (<https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/>), but it appears there aren't.

Since it's the Space Overview, it doesn't have a More Actions menu you can access in the sidebar. You could try temporarily making another page your overview (see <https://support.atlassian.com/confluence-cloud/docs/set-up-your-space-homepage/>). This causes the page to be listed under Content in the sidebar, where you should be able to access the Edit command in the More Actions menu next to the page name.

Let us know if this works to allow your user to edit the page.

comments: author: Jason Zastrow
body: this is what access i have to the page

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343317i11C7F679A3C07355/image-size/large?v=v2&px=999 "image.png")


author: Barbara Szczesniak
body: [@Jason Zastrow](/t5/user/viewprofilepage/user-id/5573645) Is this only happening on this page? Do the controls work on other pages?


author: Jason Zastrow
body: yes any sub page the controls work is just the main page


author: Barbara Szczesniak
body: [@Jason Zastrow](/t5/user/viewprofilepage/user-id/5573645) Did you try setting another page as your space overview temporarily to see if the controls work on the page when it is not the overview?


author: Jason Zastrow
body: Atlassian support just fixed it something was overlapping the toolbar preventing you from clicking on the edit link


author: Barbara Szczesniak
body: Glad it has been sorted out.


Tags: cloud

confluence-cloud
How can I get a quantity of events in Calendar (for example-Massage Calendar), in specific period of time for specific user?
Asked by Viktor Nedorezov:

How can I get a quantity of events in Calendar (for example-Massage Calendar), in specific period of time for specific user?


Answers:
author: Sherif Mansour
body: Victor, we don't have an API for this yet. You may want to watch/comment/vote on this issue to stay updateD:

<https://jira.atlassian.com/browse/TEAMCAL-774>

I'd be very intersted on hearing your use case on the ticket - if you could comment on that it would be very helpful for us to know what you are after.
How can I access Team Calendars in Our OnDemand system?
Asked by Sean Patterson:

I believe we have added Team Calendars to our OnDemand system, but I cannot find a way to actually use the product.

I have seen an add in for Confluence, but I have no way of creating calendars in to display in this.


Answers:
author: Sherif Mansour
body: In the upcoming release of Team Calendars you will be able to go to Insert \> Team Calendar from the editor which will hopefully make life easier for you. This is due out in a few weeks.


author: Abdoulaye Kindy Diallo
body: Sean,

The first thing to do would be to verify again that you have successfully started the Confluence "Team Calendars Free Trial" and saved the changes though your [MAC](https://my.atlassian.com/login) account.

Once the above step is completed your Team Calendars should appear on the wiki dashboard which is just beside the "Upcoming Events". A direct link would be: https://\<Domain\>/wiki/calendar/mycalendar.action

In case the issue persists, feel free to raise a support ticket through: [SAC](https://support.atlassian.com%20) we will further investigate.

Hope that helps :)


Tags: cloud
Installed Team Calendar, but not working
Asked by Dalun Bao:

The installation of Team Calendar seems to be fine, but when I create either events or people calendar, after I filled in popup window (Create People Calendar) and clicked OK button, the window stays there and nothing will happen. If I go to Dashboard, there is a link on the left side, that allows me to create Calendar too, I was trying to create one, the popup window did go away, but nothing seems to happen after that.

Please help to shed some clue what went wrong

Thanks

Dalun


Answers:
author: Kelvin Yap
body: G'day Dalun, this sounds like something our Support team would need to investigate in more detail. I see that you've raised a support ticket already and the team are investigating, so hopefully they can assist you in a timely manner!
Team Calendars and Refined Wiki creates some distortion
Asked by Michael Roff:

When Hiding / Showing the left hand panel available in the RefinedWiki theme on a page which contains a Calendar in month view mode, the calendar becomes distorted.

If the left hand panel is hidden and then unhidden, the calendar gets distorted like this:

![](../../upfiles/hidden_then_visible.jpg)

If the left hand panel is visible and then hidden, the calendar gets distorted like this:

![](../../upfiles/visible_then_hidden.jpg)

Does anyone else see this problem?

If so, do they know if the problem is associated with Team Calendars OR with Refined Wiki?

Thanks, Mick


Answers:
author: Sherif Mansour
body: I havent seen this issue with Team Calendars core, you may one to raise a quick issue with the RefindWiki guys to check with them...

comments: author: Michael Roff
body: OK thanks, I'll check with RefinedWiki Team.


Tags: refined-wiki
how can I add calendar to a space???
Asked by yurie grant:

how can I add calendar to a space???


Answers:
author: abed
body: Hi

try first installing calender plugin

<https://studio.plugins.atlassian.com/wiki/display/CAL/Confluence+Calendar+Plugin>

or

<http://www.atlassian.com/software/team-calendars/overview>

create a calendar then add it to a page on a space using the calendar macro


Tags: cloud
Moving Events from one Team Calendar to another
Asked by K:

Hello,

We recently started using Team-Calendars and Confluence and are experiencing the "Some events were not shown in the calendars below because there were too many of them" on a compnay "out" calendar. We think that possibly breaking down the company wide calendar into departments may help solve this issue. This leads us to a two-fold question:

1. Will we still get this error, if on the homepage we are viewing all the calendars? 2. How do we essentially "move" our current events from one calendar to another?


Answers:
author: Sherif Mansour
body: I think you are after this feature request: <https://jira.atlassian.com/browse/TEAMCAL-886>
Team Calendars Management
Asked by Khanh Nguyen:

As a Confluence Admin,

Are there ways to see all created Team Calendar?

I would like to be able to manage these calendars. . . see who created them, their creation dates, last updated, total number of entries, # of subsriptions, # of macro embeds, # of My Calendar embeds, etc. . .

Just looking for ways to have some management capabilities to these team calendars.

Thanks!


Answers:
author: Sherif Mansour
body: We are tracking this feature request here: <https://jira.atlassian.com/browse/TEAMCAL-1134>

comments: author: Khanh Nguyen
body: Thanks and we look forward to this new feature!


author: Sherif Mansour
body: If you could mark this thread as answered, that would be great.


author: Eva Dezsi
body: You can do it via database, just modify the below query to your needs. I believe that after you have a list of all your team calendar creators, you can educate the users to manage their own calendar, and after with report you can check if this is really happening or now.

SELECT u.username, c.NAME, c.SPACE_KEY FROM \[confluence\].\[dbo\].\[user_mapping\] u,  
\[confluence\].\[dbo\].\[AO_950DC3_TC_SUBCALS\] c  
WHERE u.user_key = c.CREATOR and c.PARENT_ID is NULL and c.SUBSCRIPTION_ID is NULL;


author: Martin Moser
body: Just checked myself and couldn't find anything. Would be interested to see something like this as well - plus 1 on your question Khanh!
Is it possible to rename a team calendar globally?
Asked by Tommy Nordahl:

I would like to rename a team calendar and make it stick globally.

I have tried to "Edit" the calendar and it is possible to rename it in TC 2.3.2 on Confluence 4.2.  
The new name can however only been seen by the user who changed the name. The old name is still visible to all other users.

I am not allowed to change the calendar name in TC 2.3.2 on Confluence 4.2.5 in any way...

<br />

I want to change the name of the calendar and make it visible to all Confluence users.


Answers:
author: Amalia
body: I found [a feature request](https://jira.atlassian.com/browse/TEAMCAL-537) about this but it seems that it's fixed in TC 2.1.0. I tried to reproduce it using my Confluence 4.2, but the renaming applies globally (i.e. applies to all users)

comments: author: Tommy Nordahl
body: Thanks Amalia, I will need to do some more thorough testing then.  
I'll get back with my findings.

Br  
Tommy