youngmon/atlassian-qna huggingface dataset:
Schedule Time with JPD Team
Asked by David:

[@Kesha Thill](/t5/user/viewprofilepage/user-id/1037833) - I'm in the process of setting up JPD and I've been modeling my setup after the videos below from Edmund Munday on YouTube. Is it possible to get in contact with him to ask some questions about their workflow?

If not, is it possible to schedule time with a JPD member to ask some questions?  

<https://youtu.be/o8R0cc3jzBU?si=cp7SbegO7VYTvwdF>

<https://youtu.be/yW3B0VU8sxE?si=q23PVJnNXgQhsh1M>


Answers:
author: Adam Sadowski
body: [@Edmund Munday](/t5/user/viewprofilepage/user-id/4953583) I've been doing the same and have a question about the nightly "bubble up" script. Would you be able to assist my team with implementing this? Thanks for the great videos!


author: Tanguy Crusson
body: [@Edmund Munday](/t5/user/viewprofilepage/user-id/4953583) what do you think?

comments: author: Edmund Munday
body: [@David](/t5/user/viewprofilepage/user-id/3682781) - apologies for the slow reply! More than happy to chat, feel free to put 30 mins in my calendar via: <https://calendar.app.google/hdvBYutokvN7uHem7>

I'm based in AU, so depending on where you are, the times on there might or might-not work for you.
Project Target not linking from Atlas
Asked by John McDonald:

We currently have Atlas Projects linked to Ideas in JPD, but currently when we add a Project Target date in Atlas, it **does not** show in JPD - we are still able to set a separate Project Target in JPD despite the Idea having a link to an Atlas Project. I really do not want my team to have to manage dates in both systems once an Atlas Projects is created - how can we fix this?


Answers:
author: Tanguy Crusson
body: Hi [@John McDonald](/t5/user/viewprofilepage/user-id/5018829) , if you open the "Project Target" field definition, you should be able to choose an option to have it overriden by the Atlas one when available (cc [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) on the discoverability of this

![Screenshot 2024-02-27 at 18.15.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/308963i6EA1475BA9B203FB/image-dimensions/184x213?v=v2 "Screenshot 2024-02-27 at 18.15.09.png")![Screenshot 2024-02-27 at 18.15.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/308964i3BCEAAF05F097768/image-size/large?v=v2&px=999 "Screenshot 2024-02-27 at 18.15.16.png")

comments: author: John McDonald
body: Thanks both! Yes, I had missed the fact that this was configurable!


author: Rohan Swami
body: [@John McDonald](/t5/user/viewprofilepage/user-id/5018829) I've just tested and it's working as expected for me, the Atlas date is overwriting my date field in JPD. Could you share a screenshot of what you see in the config when you select **Edit field?**


Tags: atlas

timeline
Cloud to cloud migration - merging two JPD instances data
Asked by Rob Little:

Hey all.

I'm looking for any information on a cloud merge of two JPD instances.

Any existing documentation specific to merging two cloud instances of JPD from two distinct organizations' Jira cloud installs.

Thanks in advance!

Rob


Answers:
author: ?kos Botos
body: Hi,

It is discussed here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery/ba-p/2069648>

comments: author: Rob Little
body: perfect, thanks [@?kos Botos](/t5/user/viewprofilepage/user-id/2914477)


author: Tere Pile
body: The link referenced below seems incorrect - in that description indicates "***The current Cloud-to-cloud migration tooling does not support yet team-managed projects.***" Yet the cloud migration documentation indicate JWM is supported. Granted it doesn't call out JPD, so the assumption is not supported, but reason isn't because it's team managed - so while the answer is technically valid - not supported, the question really is when will it be supported?


Tags: jira-product-discovery
Contributor unable to create ideas in JPD
Asked by NAYANA:

According to the documentation a contributor must be able to create ideas and add insights. However, in our instance (using Free version) there is no option to create ideas for contributors. Is this a bug or an access configuration issue?


Answers:
author: NAYANA
body: Hi Nick,

Thank you for your response. I was able to figure it out. There is a setting to enable creating ideas for contributors that needed to be toggled ON.


author: Nick H
body: Hi [@NAYANA](/t5/user/viewprofilepage/user-id/3610097) ,

This other Community post might help with enabling your contributors to create ideas:

[Letting contributors create ideas in a Jira Product Discovery project](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Letting-contributors-create-ideas-in-a-Jira-Product-Discovery/ba-p/2323964)

As well this doc; [Add a user as a contributor](https://support.atlassian.com/jira-product-discovery/docs/manage-your-teams-product-access/#Add-a-user-as-a-contributor) - which outlines how a user is considered a contributor:

*Contributors must meet one of the following criteria:*

* *Have product access to Jira Software, Jira Service Management or Jira Work Management.*

* *Be a member of the contributors group\**

\*and how to add the contributors group within your instance if it does not already exist:

1. *On the upper right of the navigation bar, select* *\> **Products** , and then on the left sidebar, select **Access**under Jira Product Discovery.*

2. *Enable the contributors group so the users can access Jira Product Discovery projects as contributors.*
Any update on when we can expect multiple issue types/hierarchy in JPD?
Asked by Patrice Cantalupo:

I know it's highlighted as a known limitation, but I've seen multiple answers claiming it's on the roadmap - any eta on when? It'd be great to be able to have a couple of different ticket types to help track smaller tasks tied to an idea, it's super cumbersome to have to create additional fields and rely on views to try and mimic it!


Answers:
author: Amina Bouabdallah
body: Agreed. Thank you for your patience and sticking with us while we fix this. It's in the immediate term roadmap :)

comments: author: Rob Parrish
body: Does this mean... weeks? months? :)


author: James Conway
body: [@Amina Bouabdallah](/t5/user/viewprofilepage/user-id/5343033) is there a public roadmap we can follow?


author: Patrice Cantalupo
body: Is there an ETA? Trying to determine if I invest the time to hack it or be a bit patient.


author: Patrice Cantalupo
body: [@Amina Bouabdallah](/t5/user/viewprofilepage/user-id/5343033) Any update on an eta here?
Should I have a separate idea for 'design' work?
Asked by James Conway:

I'm just getting started setting up my JPD project and want to get the community's thoughts on best practice.

The context is that we are early in the product lifecycle and have some large and complex features to design and implement through this year. The rough plan is:

Feature A: Design Q2, implement Q3  
Feature B: Design Q3, implement Q4  
Feature C or D (TBD by more discovery): Design Q4, implement 2025Q1

Then there will inevitably be smaller features and improvements we need our designer to work on.

How would you approach this? Thanks in advance :)


Answers:
author: Stacy Smith
body: [@James Conway](/t5/user/viewprofilepage/user-id/5356179) our approach for this would be a single JPD Idea for the project (feature) with linked Epics as the delivery of the parts. So in your scenario you might have an Epic for the Design, then an Epic for the Implementation if you want to roadmap those 'departments' separately. The benefit of one JPD Idea is keeping all of the project parts in a tight Idea container.

In our environment we approach the project as full-stack, meaning we don't have separate JPD Ideas to segregate technical departments (research, design, infra, coding).


author: Troy Moore
body: I would create a new idea for each feature and track the timeline status of each idea via the built in 'Roadmap' field within JPD. I would also suggest creating subsequent roadmap JPD views to facilitate discussion around your 'Now' and 'Next' items. For instance, In Q3 Feature A will be in the 'Now' view and Feature B will be in the 'Next' view. I've found that separation of Discovery/Design vs. Delivery has been most helpful. Creating checkpoints to ensure the movement from Next to Now is also a useful idea. Example: For Feature C, you may want to have a check field called 'Design Doc'. If the design doc is not provided, do not move to now.  

The 'Now' and 'Next' views within JPD can be tailored for each type of work needed, therefore allowing you to track some fields when reviewing the 'Now' vs. the 'Next'. Whatever fields aren't relevant for 'Next' may be relevant and made viewable for 'Now' and vice-versa.  


author: Andy Keohane
body: Given those timescales, I think I'd structure it as you have there, 3 separate ideas with each one having one or more delivery epics and each epic containing the tasks or stories that need to be delivered. Whether you split the epics by 'department' (UX design, architecture, development etc.) or by functional increment is up to you of course, but that should give you a decent handle on it
Is it possible to colour an idea if a text field is not empty?
Asked by Olha Zahurska:

We need to highlight ideas based on a text field.   
For example, one of our stakeholders sees an idea as a big opportunity or commits to someone about this idea (it can happen). In our case for stakeholders, it is easier to describe a few words than fill fields like an impact, etc.  
What we need to know is why this idea is "important". So what we need from a stakeholder is to give us this information.   
It is a perfect way if he can open an idea and add the information to a text field for example "Importance" (and it is different from insights)

I have not found a possibility to colour an idea based on a text field. So I created an additional multi-select field "imp" which automatically gets the value "yes" if the field "Importance" is not empty. So I can colour ideas based on this field.   
But for our JPD users, it's not the best user experience. I can not hide fields from the layout so they can see both fields and be really confused.

The question is - what is the best way to colour ideas based on a text field


Answers:
author: Tanguy Crusson
body: Hi Olha, you cannot colour ideas based on a text field today. However what you could try is set up an automation rule that automatically sets the "imp" field when someone add text to the "important" field. (Project Settings \> Automation). Would that work for you?

comments: author: Olha Zahurska
body: Hi Tanguy,   
Thank you for your answer. We have already done it. Was wondering if there any other options without using "hidden" fields.   
Thank you!
Premium availability
Asked by Dan W:

Any ideas on when JPD may be available for Premium and Enterprise customers?


Answers:
author: Nick H
body: Hi [@Dan W](/t5/user/viewprofilepage/user-id/3380586) ,

JPD is available for all customers, but only offers a Standard (and Free) subscription at this time. You can view this on our [pricing page](https://www.atlassian.com/software/jira/product-discovery/pricing).

Releasing a Premium subscription is on our roadmap, but no firm ETA on when this will be released.

comments: author: Dan W
body: Thanks for clarifying Nick, we were originally told we couldn't run it since it didn't match up with our Jira licensing. I will have to look at it closer again to see where we are at.

Thanks

Dan


author: Denis Paul
body: We are premium cloud customers and I can use JPD without problems.


author: Amina Bouabdallah
body: Also, [@Dan W](/t5/user/viewprofilepage/user-id/3380586) what would you like to see in the Premium package, that is currently not available in the Standard package?

comments: author: Dan W
body: Nothing really, I was just told by somebody at Atlassian I wasn't able to install it since we are on a premium licensing plan with Jira.


author: Amina Bouabdallah
body: Hi [@dan](/t5/user/viewprofilepage/user-id/5076853) - feel free to reach out so we can learn about your challenges [using this calendar invite!](https://calendly.com/aminabh/jpd-investigating-scale-challenges?month=2024-02)


author: Nikola Perisic
body: Hello [@Dan W](/t5/user/viewprofilepage/user-id/3380586)

Currently there is only a standard package for JPD. I'd encourage you to keep an eye for the roadmap: <https://www.atlassian.com/roadmap/cloud> and also the Jira articles from the community.
Change timeline view to display quarters and not months as headings
Asked by Sufian Siddiqi:

I'm experimenting with the timeline view. I want to use quarters to display data, but the view uses months to showcase the quarters, and while the months correspond to the quarter, it's causing some issues with folks considering this to be more of a release plan.

Ex:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308225i7C65F7EF2D270F5D/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308224i240BAB48EA52DEC3/image-dimensions/269x87?v=v2 "image.png")

Is it possible to update the column headings to display something like Q1 2024, Q2 2024, Q3 2024, Q4 2024?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Sufian Siddiqi](/t5/user/viewprofilepage/user-id/5170386)  

I haven't found a way to do this in product discovery. Switching from Months to Quarters gives me the same view you have.

![Product Timeline_Quarters.png](https://community.atlassian.com/t5/image/serverpage/image-id/308227iD24B9DC77F5F4D19/image-dimensions/384x175?v=v2 "Product Timeline_Quarters.png")

As an alternative, if you really want to see your quarters laid out as Q1, Q2, and so on, you can try checking the Atlassian marketplace.   

O**ne app, you can try is Visor** . It's free, secure, and stays in sync with your Jira data. To get the Q1, Q2, and Q3 shown in the screenshot below, select the Gantt View, then make your timeframe "Quarters and Weeks."   

Find Visor on the Atlassian marketplace, here [https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-?tab=overview&hosting=cloud)

![Quarters in Visor.png](https://community.atlassian.com/t5/image/serverpage/image-id/308228i14824D36E6DCE1C4/image-size/large?v=v2&px=999 "Quarters in Visor.png")

Let me know if this helps or if you have more questions,  

Michael

comments: author: Sufian Siddiqi
body: We'd use the 'plan' tool within Jira SW if we wanted a gantt chart, but that's not what I'm after. I'm looking to ++not++ mention months when using quarters in JPD.

Thanks for the input, Michael :)
Import ideas
Asked by Tomas Greif:

Why do I not see "Status" field when trying to import ideas? I am trying to import ideas from csv file - most of the attributes work fine, however not Status - not an option to select from the list of JIRA fields.

![Screenshot from 2024-02-21 09-38-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/307671iFD9BA0D3EBB5C8BA/image-size/large?v=v2&px=999 "Screenshot from 2024-02-21 09-38-49.png")


Answers:
author: Owen Friedrich
body: We ran into this same issue. You need to be using the "admin" importer to use the status field. More info here: <https://community.atlassian.com/t5/Jira-Service-Management/Status-won-t-import/qaq-p/1457435>

comments: author: Tomas Greif
body: Too bad, I don't have admin role. Wonder why that would be not allowed, makes the feature kind of useless for me. I'll go through our support teams then.

Thank you for the explanation.


Tags: import
Can I have URL to directly create Idea / Insight
Asked by Tomas Greif:

Is it possible to have an URL that will go straight to the "Create an idea" screen?  

For the insights screen of particular idea I know it is feasible, but for the "Create an idea" form there is no specific URL that I would see.


Answers:
author: Patrick Blackburn
body: Hello Tomas,   
similar request posted here <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Letting-contributors-create-ideas-in-a-Jira-Product-Discovery/ba-p/2323964/page/6#M2216>


author: Tomas Greif
body: Summary, so that you don't have to go through the rabbit hole of links to links to links.

Currently, **it is is not possible to have such a direct link.** Upvote the question or ask JPD team for this feature.

comments: author: Doug Rhoten
body: +1

I am in the process of setting up a new intake form for fourteen delivery teams, and was just looking for a way to send folks directly to the "Create" button and not the "Create an Idea".

My preference at this point, would be to hide the "Create an Idea" button as it has been confusing folks as to which button to use.

In my limited testing, a number of folks have used the quick entry button and that has resulted in them missing out on capturing additional information we need in our intake process. This then requires extra effort and time to fix, since contributors are not able to edit the description on the ticket after it has been submitted. (Our project is public and configured to allow contributors to submit new tickets.)

It would be great to have a similar to experience to what it's like when entering or responding to a post here in this community. Having a side bar with additional links, is exactly the type of UX that would be helpful in providing additional information and resources to folks who are submitting new ideas to our teams.

cc [@Axel Sooriah](/t5/user/viewprofilepage/user-id/5400521)


Tags: issue-create
JPD Automation to transition Project Status when End Date has passed
Asked by Blake Elliott:

Hi there,  

In our Jira Product Discovery project I have a custom field for the "End Date" that includes a start and end date. Ex:

|---------------------------------------------------------|
| cf\[11979\] = {"start":"2024-03-01","end":"2024-03-31"} |

I am attempting to create an automation to change a project's status color from green or yellow to RED once the "End Date" has passed.  

When trying to create the automation:  
When: Scheduled   
Then: Edit Issue (To change the project status to RED)  

I am getting hung up in the JQL due to operators not being supported by the custom field:

|----------------------------------------------------------------------------------------------------------------------------|
| project = "My Project" AND status = "Project in Progress" AND status not in("Project Closure") AND cf\[11979\] \~ "\> -1d" |

My first thought was to change the custom field to include the End Date only and have a separate custom field for the start date.  

With Admin permissions I am unable to:  
a.) Locate the custom field to edit except for tracking down the JSON code for a clue using  

https://\<yourinstance\>.atlassian.net/rest/api/3/field resulting in this code:

    {"id":"customfield_11979","key":"customfield_11979","name":"End Date","untranslatedName":"End Date","custom":true,"orderable":true,"navigable":true,"searchable":true,"clauseNames":["cf[11979]","End Date"]

<br />

My second thought was to find a way for the JQL code right to just pull the "end":"\[Date\]" for purpose of the automation (see underlined below)

|-------------------------------------------------------------|
| cf\[11979\] = {"start":"2024-03-01"++,"end":"2024-03-31"}++ |

Alas, no progress in either direction. Has anyone else ran in to this during automation?  

<br />


Answers:
author: Bill Sheboy
body: Hi [@Blake Elliott](/t5/user/viewprofilepage/user-id/5236772)

There are several similar posts in the JPD community area with customers trying to use this new "date" field layout created by JPD team. Until they add support to automation and JQL for this field type...

Others have been successful extracting the date needed (start or end) from the custom field using text functions, and then converting with the toDate function:

<https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/#Converting-text-to-dates>

After that you should be able to perform the comparison to {{now}}

Kind regards,  
Bill


author: Stephen_Lugton
body: You could:

(1) Setup smart variables:

StartDate:

{{issue.cf\[11979\].match("(\\d{2,4}-\\d{1,2}-\\d{1,2})").first.toDate("yyyy-MM-dd")}}

<br />

and

<br />

EndDate:

{{issue.cf\[11979\].match("(\\d{2,4}-\\d{1,2}-\\d{1,2})").last.toDate("yyyy-MM-dd")}}}}

Then JQL for if:  

{{EndDate}} \> now()

Thanks to Chad Nauman for this

---

(2) use the built in Project Start and Project Target fields
Can't paste image from quick create idea modal
Asked by Andrew Cetinic:

Can't paste image or insert image from quick create screen for an idea. Really should be fixed

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/307338iEF9D49E2C6313112/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nick H
body: Hi [@Andrew Cetinic](/t5/user/viewprofilepage/user-id/5430251) ,

Thanks for your feedback. Engineering is aware of this - as we do already have an open feature request for this functionality.

Although JPD feature requests are not public to follow, that ticket for reference is:

**JPD-118** ; *Ability to add attachments on the idea create screen*
Automated Acknowledge Rule Failing
Asked by Joe Pearson:

Hi Team,  

I've got an OpsGenie Teams Integration with a JSM Project, and have successfully configured Incoming Automation Rules to create alerts given specific conditions (i.e. when a high priority issue is created).  

I am not able to acknowledge the alerts via JSM and the Incoming Automation Rules. My rule type is Acknowledge Alert, Match All Conditions Below (Event Type contains issue_updated, Status Name contains In Progress). I did not edit the Alias, User, or Note fields.  

Any idea why, when I transition an issue to In Progress that has an alert attached to it, that alert is not acknowledged?


Answers:
author: Abraham Musalem
body: Hey [@Joe Pearson](/t5/user/viewprofilepage/user-id/5126709) ,

Thanks for reaching out about this! It would be best if you open a ticket with our support team at support.atlassian.com so we can check out your account.   

Best,  
Abraham M.   
Opsgenie Support