youngmon/atlassian-qna huggingface dataset:
Why do my # of items in release show as 'pts' in release tab?
Asked by Ray S:

Any ideas why my # of items in the epic would show as pts? Below, there are two remaining stories in the epic, but they are showing as points...![jira-potfolio.png](/t5/image/serverpage/image-id/133897iB755EC9965F59E73/image-size/large?v=v2&px=999 "jira-potfolio.png")


Answers:
author: Dave
body: Hi [@Ray S](/t5/user/viewprofilepage/user-id/2672459) ,

Thanks for raising this. Unfortunately this appears to be a bug unfortunately that we need to fix. It looks like this is just a labelling issue (rather than a value problem) - can you confirm that there are just 3 issues in the release rather than there being multiple issues with estimates that sum up to 3 points?

Regards,

Dave

comments: author: Ray S
body: Hi Dave,

Thanks for getting back to me. Value-wise, it's correct and behaves as expected. As you mention, it just appears to be labelled incorrectly.


author: Dave
body: No worries [@Ray S](/t5/user/viewprofilepage/user-id/2672459) , I've raised a bug for it here and alerted the relevant team of the problem. You can track it here: <https://jira.atlassian.com/browse/JSWCLOUD-21332>

Regards,

Dave


Tags: advanced-roadmaps
Can you create a plan, where supports fields as date with time selection?
Asked by Alan Abosowitsch:

Otherwise, the dependencies are always in conflict, as we have several activities per day with different start and end times in the schedule. (Datums-/Zeitauswahl).

For example, start today at 08:00 end at 10:00.  
The next activity start right at 10:00, but only if the other one is completed.

Thanks!


Answers:
author: Dave
body: Hi [@Alan Abosowitsch](/t5/user/viewprofilepage/user-id/4298835) ,

Thanks for sharing this use case. The primary use case for Advanced Roadmaps is expected to be agile planning (e.g. scrum / kanban) and typically the issues would only be planned at most to the day, and most commonly to the sprint.

We haven't had many calls for more precision on the start / end dates. At the moment we don't have any plans to increase the precision but it would be really helpful to understand your use case and the type of work that you're doing that requires this level of precision.

It sounds like you're using the dependencies feature, and I'm wondering if you're experimented with setting the plan configuration to use concurrent rather than sequential dependency scheduling (if you are using sprints then this would stop the scheduling showing as in conflict).

Regards,

Dave


Tags: advanced-roadmaps

custom-field

date

plan
Can I reuse a plan
Asked by jiranetworks_system_admin:

I want to create a plan template so that we can reuse it every month/quarter and as a template for multiple team.


Answers:
author: Dave
body: Hi [@jiranetworks_system_admin](/t5/user/viewprofilepage/user-id/3858096) ,

Unfortunately that capability isn't available.

Can I ask why you want to have a plan for each month/quarter rather than a single plan that you have multiple views of to help understand each time frame?

I'm wondering if it's because of the number of issues that would be loaded into each plan or if there are other specific reasons?

It would be really good to understand your use case - it might be possible that we can suggest workarounds (for example using releases or an additional hierarchy level to represent each month / quarter and then filtering for those, or maybe just creating multiple views with each showing a specific quarter?)

Regards,

Dave


Tags: advanced-roadmaps

server
Why are TEAM values from a Portfolio Plan not showing in Jira Issue search?
Asked by Adidas AG:

We are on Jira Server 8.13.1 and Advanced Roadmaps 3.29.2 and facing the following issue:

* teams are defined in Portfolio and assigned to Epics \& stories. Data is synced to Jira
* in Jira issue search only a few teams show up - many are not available and a search like project = "S4 Program" and Team = "S4 (Primary) Data Team" doesnt return any row
* in some cases this query returns rows : project = "CRM Agile " and Team = 662

We would need to filter on Portfolio teams on Scrum boards. Any idea how to get this information ?


Answers:
author: Michael Andolfatto
body: Hi [@Adidas AG](/t5/user/viewprofilepage/user-id/680577) ,

Only Shared Teams are returned in JQL searches (and will render as a number representing the ID, such as in your example)

comments: author: Adidas AG
body: Thx much. This solved indeed my issue.


author: Dave
body: Hi [@Adidas AG](/t5/user/viewprofilepage/user-id/680577) ,

I agree with [@Michael Andolfatto](/t5/user/viewprofilepage/user-id/3247590) here... what you're describing suggests that only some of your teams have been shared.

When you first create a team in a plan it is \*only\* scoped to that plan and when you assign that team to an issue it will appear in the Jira issue screen as "Plan specific team" (rather than the actual team name) and it won't be able to use it in a JQL query.

In order to share a team you need to make sure that the team has been committed (i.e. after creating within a plan you use the "Review Changes" dialog and save to Jira) and then you can use the "Share" menu item from the meatball menu (see screenshot)

![Screen Shot 2021-03-05 at 9.12.52 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/133093i76717041EADF07F9/image-dimensions/483x164?v=v2 "Screen Shot 2021-03-05 at 9.12.52 am.png")

You can also create shared teams directly from the "View shared teams" page accessed from the main "Plans" menu in the top navigation bar.

One thing I'm particularly interested in is your general use of teams and whether or not you were aware of the sharing capability (and especially what your expectations would be for a shared team).

We're looking at improving the way that teams work within Advanced Roadmaps at the moment so any insights you can provide would be very valuable,

Regards,

Dave

comments: author: Adidas AG
body: Thx Dave,

I was aware of the sharing option but not that this controls the appearance of teams in Jira Team field :) - fortunately a colleague of mine could answer this question as well.

Honestly we are currently looking into Advance Roadmaps' capabilities in many different teams and organizations. There is no global usage yet but teams start to like it more and more.


author: Dave
body: Thanks for getting back to me [@Adidas AG](/t5/user/viewprofilepage/user-id/680577) - that's good to know. If you have any more feedback on how you start to make use of teams then I'd really like to hear it.

Some of the changes we're going to be making should make the discoverability of Shared Teams easier.

Regards,  
Dave


Tags: advanced-roadmaps

server
H? tr? ??t ??nh d?ng ng?y th?ng n?m
Asked by L?c Nguy?n:

T?i ? Vi?t Nam n?n c?n vi?t ??nh d?ng theo th? t? ng?y/th?ng/n?m (dd/mm/yyyy). B?y gi? ?? ch?nh th?nh (mm/dd/yyyy). T?i kh?ng quen, c? c?ch n?o c?i ??t ri?ng cho v?ng Vi?t Nam kh?ng nh?


Answers:
author: Duc Thang TRAN
body: Chao Lac,

Ban phai can co quyen jira admin moi chinh sua dc dinh dang lich

Ban co the lam theo huong dan sau day

<https://confluence.atlassian.com/jirakb/change-the-time-format-to-24-hours-in-jira-734234435.html>


Tags: cloud

trello-cloud
Automate Checklist Item Movement to Other Lists
Asked by Lucas Yoshida:

Hello, how are you all? Is it possible to create an automation where an item from a checklist moves to another list on the same card? I want to create a card called tasks. For each item I complete during the day, it should be moved to completed tasks for the day, and similarly for the week and month. This way, I can track my progress.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Lucas Yoshida](/t5/user/viewprofilepage/user-id/4969601) there's no action that will move a checklist item from one checklist to another. A workaround would be to remove the item and re-add it.

```
when an item is checked, remove item "{checklistitemname}", add item "{checklistitemname}" to checklist "Completed", and check item "{checklistitemname}"
```


author: Mutya A
body: Hi Lucas, welcome to the community!

Just so I understand it correctly, you would like to automate an item on a checklist with this scenario:

* A card named Tasks containing a checklist named "To Do"
* This card also has another checklist named "Completed"
* Once a checklist item in the To Do checklist gets completed, this automatically gets moved to the Completed checklist in the same card

Let me know if my understanding is correct as I am unsure what you mean by "item from a checklist moves to another list on the same card". Also, can you explain more what you mean by this:
> For each item I complete during the day, it should be moved to completed tasks for the day, and similarly for the week and month.

Once I understand the complete picture, I can cater my answers if automation is possible. Thanks!


Tags: cloud

trello-cloud
opening a closed board if i am not the admin
Asked by Heather Skelton:

the person that was the admin hasnt been with the company in 8 years and all of a sudden i can not access boards. we have 1 specific board that all of a sudden closed and we need it! i cant re open it because apparently i am not the admin anymore when i always had access to it before.


Answers:
author: Gaurav Kataria
body: If you need to recover a board, and that board belongs to your Workspace, you can upgrade your Workspace to [Trello Standard](https://trello.com/standard) or [Trello Premium](https://trello.com/premium), which adds several features to make managing Workspaces a bit easier, including the ability for Workspace administrators to take control over all boards in the Workspace.


author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

![Captura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/333218iC2EE6274D705F2E3/image-size/large?v=v2&px=999 "Captura.PNG")

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud

trello-cloud
Elimin? los colaboradores. Tengo versi?n gratuita. Quiero pagar plan y no puedo
Asked by Ferpeynado:

Use la versi?n gratuita tengo mucha informaci?n no la quiero perder. Quiero pagar por plan para cinco mi?mbros y no puedo. Por favor me.ayudan. gracias


Answers:
author: Nicolas Grossi
body: [@Ferpeynado](/t5/user/viewprofilepage/user-id/5534641) Bienvenido, podes revisar este link: <https://community.atlassian.com/t5/Trello-questions/Trello-Change-from-Free-to-Standard/qaq-p/2631769>

Espero te sirva

Saludos


Tags: cloud

trello-cloud
Planyway = Power Up
Asked by Kathy:

Is anyone else having the issue of not being able to open Planyway???


Answers:
author: Alisson Sartor
body: Hello, Jessica!  

It looks like you're using the Planyway Power-Up, according to the topic title. The Planyway Power-Up is a third-party Power-Up not developed by Trello / Atlassian, and is therefore not supported by our team. If you're running into issues with this Power-Up, I recommend reaching out to the dedicated support team for the Power-Up at support@planyway.com  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
I can't set due date for tasks (Stucked)
Asked by mohamed mohsen:

Hello guys, I hope you are doing fine.

I have a problem when trying to set due time for any task, it is stuck on a certain time and I can't change it. I do not use any power-ups, only simple tasks.

Would anyone be able to help me solve this problem?


Answers:
author: Nicolas Grossi
body: [@mohamed mohsen](/t5/user/viewprofilepage/user-id/5534592) welcome! This might be related to your case: <https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-use-due-date-and-due-time-in-tasks-and-subtasks/qaq-p/1751505>

HTH

Nicolas


Tags: cloud

due-date
Setting permanent Filter & taking Videos on the Mobile app
Asked by Joel Doppelt:

Hey, I'm try to set up Trello for my workers to use while they are on the go. In the process I've come across two problems I'm hoping someone can help.

1. I can not seem to find a way for my workers to set permanent filter in order to only ever see cards with their label every time that they open app.

I can set \& sort by filter if i want to search something but the filters do not stay permanently.

2. Only on the Android app i have a problem the i can not take videos from inside the app. It does allow me to take pictures just not a video.

Is there anything i can do to fix theses issues or is there some sort of work around possibly?


Answers:
author: Alisson Sartor
body: Hello, Joel!  

Welcome to the community.  

1---While conducting tests, I discovered that the filter permanence feature is currently only available on the web version, not on the app. I understand this discrepancy may be confusing, as the web and app versions offer different functionalities. If you're interested, I can submit a suggestion to our design team to consider adding this feature in future updates.

2---You are correct once more; currently, there isn't a direct option to create and upload a video like there is for photos. However, you can utilize the attachment option to select and upload a video. Additionally, please keep in mind that videos on free accounts are limited to up to 10 MB.

Let me know if this brings up any new questions.  

Kind regards,   
Alisson  
Trello Team

<br />

<br />

<br />

comments: author: Joel Doppelt
body: Thanks for the response.

Please bring up both issues to your design team i would love for them to be solved.


Tags: cloud

trello-cloud
Trello Plans
Asked by Adam:

Hello, my team and I use the free version of trello and it is completely sufficient but my team recently grew to 15 people and I would like to add 5 more friends. I don't need premium features. Is there a package that can increase free version capacity of 10 people to 15 in like start-up version :)


Answers:
author: Alisson Sartor
body: Hello, Adam!  

Welcome to the community.  

Currently, there's no other alternative to have more members on your boards other than signing the Trello Standard, Premium, or enterprise Plan. You can check more details about our plans on the link below.  

<https://trello.com/pricing>  

It's important to note that users will only incur charges if they are configured as multi-board guests. This applies when they are members of the workspace or invited to participate on more than one board. You can find more information on multi-board guests at <https://support.atlassian.com/trello/docs/multi-board-guests/>  

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>  

Kind regards,  
Alisson  
Trello Team.

<br />

<br />

<br />


Tags: cloud

trello-cloud
Trello live demo
Asked by ilaria_sacco:

Hi. I work in a multinational company that already uses Confluence on a large scale, in all Departments. The manager of my team has asked me to explore work management platforms such as Trello, we would like to see if it suits us and upgrade to the Premium version. Unfortunately, with all the webinars we've seen, we haven't understood whether we should migrate the whole company to Trello, so we'd like to know if we can speak directly to someone who can explain the functionality to us.


Answers:
author: milynnus
body: [@ilaria_sacco](/t5/user/viewprofilepage/user-id/5534412)

Trello is a project management platform that excels in visual task tracking and you move your task across the board. You can embed Trello card or board in confluence if you want to.   

You can use it like a digital POST-IT or you can create a management system that best fit your organisation needs.   

I have started to migrate my articles into my blog-doc and you can get a better idea how others have used Trello <https://newblogdoc-1-l0174261.deta.app/tags/trello/>


author: Hannah Humbert - Simpla Workflows
body: Hi [@ilaria_sacco](/t5/user/viewprofilepage/user-id/5534412) !

Trello does not provide one-on-one demos for trialing users, as far as I know. However, you can find all their pre-recorded demos at this link: <https://trello.com/en/webinars>

I run a Trello consultancy, so if you have any questions after watching Trello's resources, feel free to email me directly at hannah@simplaworkflows.com.


Tags: cloud

trello-cloud
Usu?rio Inativo
Asked by erick_miranda:

Em resumo, foram criadas automa??es no usu?rio de um funcion?rio, por?m este funcion?rio n?o esta mais na empresa. Preciso realizar altera??es, e n?o consigo visualizar as automa??es criadas, podem auxiliar? Sou o propriet?rio do quadro.

**Quadro:** Business Intelligence / <https://trello.com/b/wyZC6q6V/business-intelligence>

**Usu?rio Inativo:** @marialeticiawagnerjusten / Maria Let?cia Wagner Justen


Answers:
author: erick_miranda
body: Boa tarde!

Eu tenho os dados de acesso da conta, por?m ? uma conta empresarial, e n?o estou conseguindo acessar porqu? ela foi desativada. Existe alguma maneira de resolvermos isso? Existem muitas automa??es nessa conta.


author: Alisson Sartor
body: Ol?, Erick!  

Bem vindo a comunidade.  

Essas altera??es tem que ser feitas pelo usu?rio que as criou, seria necess?rio que o usu?rio inativo fizesse essas mudan?as. Verifiquei no sistema e ocorreu um acesso recente a essa conta, voce tem acesso a esse email para logar ou conseguiria contatar esse usu?rio para realizar essas mudan?as?  

Note tamb?m que em ?reas de trabalho premium voce tem acesso a habilitar e desativar essas automa??es, existe uma alternativa que ? voce ativar o teste gratuito premium da ?rea de trabalho, dessa maneira voce tamb?m teria como modificar essas automa??es. mais detalhes sobre isso podem ser encontrados na documenta??o abaixo  

<https://support.atlassian.com/trello/docs/administrative-powers-in-butler/>  

Atenciosamente  
Alisson  
Trello Support  

<br />


Tags: butler

cloud

trello-cloud
how to attach a video link to my trello card
Asked by Gordon Heyworth GTM, LLC:

i'm restricted by 10mb


Answers:
author: Alisson Sartor
body: Hello, Gordon!  

Welcome to the community.  

There is a 10 MB file upload limit per attachment. However, paid members have a 250 MB file upload limit per attachment. There is no account data storage limit in any Trello plan.

The 10MB file upload only applies to files uploaded from your computer. It does not apply to files attached via a link.  

You can check more details on the documentation below  

<https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>  

You can also check more details about the paid plan  

<https://trello.com/pricing>  

Kind regards,  
Alisson  
Trello Support


Tags: cloud

trello-cloud
Sending e-mails not possible any more
Asked by Redaktion Stadt-Anzeiger:

Why can't I send e-mails to my board anymore? Im admin an didn't change anything. Is there a limit?


Answers:
author: Alisson Sartor
body: Hello, Redaktion Stadt-Anzeiger!  

Are you using automation to send the emails to your board or any other method? Can you give me more details about it?  

I'm on the lookout for your reply!

Best regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
How to schedule to archive filtered cards ?
Asked by ?caro F Castilho:

I wanna trigger a schedule **FOR** "every 2 weeks on sunday" **TO** "archive all the cards **WITH** more than 14 days in list ___" **AND** "**WITH** a black ___ label".

I'm trying to implement this to make sure to archive on a *expiring date* only the *labeled cards*. So even if the cards gets labeled I must wait the expiring date to get rid of them.

![scheduled.png](/t5/image/serverpage/image-id/333040iDA8FE3D6C3B1A8B0/image-size/large?v=v2&px=999 "scheduled.png")

Does the Scheduled rules has more filter options to archive cards on such criteria ?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@?caro F Castilho](/t5/user/viewprofilepage/user-id/5534279) welcome to the community!   

Maybe I'm missing something, but I couldn't see the option to add a filter to your action "more than 14 days" to only include the labeled cards.  

However, there is the option to add a filter to the action "move cards to list..".

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333138iBA1F7ADB9F6A0823/image-size/large?v=v2&px=999 "image.png")  

The idea would be to create a separate "Archive" board to keep all of these cards instead. In the above example, it's using a date variable for the list name. That way, it will sort your cards by the week ending date (the list will be created automatically).  

The cards aren't being archived, but in essence, it's doing the same thing by de-cluttering your main board. Plus, you can use your archive board to easily report and organise your archived cards.

comments: author: ?caro F Castilho
body: I appreciate the warm welcome [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) !

I wasn't planning on detach/move cards from my main board because it seems  
counterintuitive imo. 'Cause at the end of the day it'll be a separate board just to serve as a recycle bin. Although, this is a quick fix and I'll give it a try as a temporary solution.  

At last, I do miss more filter options when creating a scheduled automation.  
Thanks for the reply Hannah.


Tags: cloud

filter

schedule

trello-cloud
Automation buttons not showing - settings are already set to shared?
Asked by Christine White:

The top automation is not showing to other team members - only me. Does anyone know why? My teammate added a button and I can see hers (the second one).  

![Screenshot 2024-07-02 at 11.46.30.png](/t5/image/serverpage/image-id/333002i9945C03595D63CF4/image-size/large?v=v2&px=999 "Screenshot 2024-07-02 at 11.46.30.png")


Answers:
author: Alisson Sartor
body: Hello, Christine!  

Welcome to the community.  

<br />

Basically, since you have both options toggled on, it will only appear for desktop members and not for guests. Can you confirm if they are members of the workspace and not only guests?  

<br />

<br />

![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/333574iE8D683095FE0572B/image-size/large?v=v2&px=999 "image (1).png")  

<https://support.atlassian.com/trello/docs/create-and-manage-automations/#Share-Automation-buttons>  

Kind regards,   
Alisson  
Trello Team


Tags: cloud

trello-cloud
Slack Power-Up in Trello
Asked by Ghina Salsabila:

I want to change the slack workspace and user connection. I remembered that I can change at least the user account as it is written "Trello will use the account until I disable it." However, I cannot find any way to do it. Anyone can help me?


Answers:
author: Alisson Sartor
body: Hello, Ghina!  

Welcome to the community!  

You can check the Slack power-up on the following page  

<https://trello.com/power-ups/55a5d917446f51777421000a>  

On this page, you can select the workspace you want to have the power-up enabled in. After selecting it, you can open the workspace and configure more details on the Slack icon created next to the notifications bell on your board page.  

<br />

Best regards,  
Alisson  
Trello Team

comments: author: Ghina Salsabila
body: Is there any way we can change the connection of the slack channel and the email account?


author: Alisson Sartor
body: Hello, Ghina!  

I believe you are trying to get the command   

/Trello Login  

Here's a list of all commands  

![Screenshot 2024-07-05 at 14.05.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/333769iFACE8FD75C28B74E/image-size/large?v=v2&px=999 "Screenshot 2024-07-05 at 14.05.32.png")  

<br />

I hope this helps, but please let me know how it goes and if there's anything else I can assist you with. Looking forward to hearing from you!  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud