youngmon/atlassian-qna huggingface dataset:
Licensing bug with JWM and possibly Atlas
Asked by Darius:

Hello,

We are trialing several of Atlassian's solution and looking to migrate from other platforms.

I've just received an email notification from JWM saying "You've reached your 10 user limit" when we only have 2 users with JIRA user assignment.

It looks like I've encountered some kind of bug where its giving me these error because I've added many of our staff into Atlas (free version).

Can someone at Atlassian support look into why Atlas assignment is getting conflated with JWM assignment?

Screenshots below.

![Screenshot 2023-06-06 140447.png](https://community.atlassian.com/t5/image/serverpage/image-id/261631i591D70FC3576ACB6/image-size/large?v=v2&px=999 "Screenshot 2023-06-06 140447.png")![Screenshot 2023-06-06 140334.png](https://community.atlassian.com/t5/image/serverpage/image-id/261630i4C01F3FC4EFA1D8C/image-size/large?v=v2&px=999 "Screenshot 2023-06-06 140334.png")


Answers:
author: Trudy Claspill
body: Hello [@Darius](/t5/user/viewprofilepage/user-id/5224112)

I have tagged your post to bring it to the attention of the Atlassian team.

comments: author: Darius
body: Thank you!


author: Andy Heinzer
body: Hello [@Darius](/t5/user/viewprofilepage/user-id/5224112)

I have created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-884394>

I believe our support team will want to take a closer look at your site in order to investigate this discrepancy further. If you can approve the data access request in that link, it should help our team to review this.

Thanks

Andy


Tags: atl-rvw

jira-work-management-cloud
I keep getting redirected to login on public facing content
Asked by Loapu:

Heyho everyone,

I have the following problem:

I want to give everyone access to a Jira project by enabling them to browse the project and create issues. When I try to open the project without being logged in, I can see it for a split-second before being redirected to the Jira login screen. I do not want that, I want the user to just be redirected if he/she tries to access restricted content. Any ideas on why this behaviour is happening?

Here is a URL so you can see for yourselves: <https://theypha.atlassian.net/jira/core/projects/EA/list>

Kind regards,  
Benjamin aka. Loapu


Answers:
author: Trudy Claspill
body: Hello [@Loapu](/t5/user/viewprofilepage/user-id/5236594)

Welcome to the Atlassian community.

Have you enabled Anonymous Access?

<https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/>

comments: author: Loapu
body: Hey,

Yes, I have. I enabled reading access to the project as well as the permission to create issues.


author: Trudy Claspill
body: Can you show the Permission Scheme for the project?

To which permissions specifically have you granted access to *Public*?


author: Loapu
body: ![atlassian-permissions.png](https://community.atlassian.com/t5/image/serverpage/image-id/261641iC33CB4C6E61A0B92/image-size/large?v=v2&px=999 "atlassian-permissions.png")

I hope this answers the question.


author: Trudy Claspill
body: Based on the documentation, that should work. I have not found any posts or other articles that indicate it would not work. I don't have a paid subscription instance where I can execute tests for this.

Given that you are on a paid subscription for Jira Cloud I recommend that you open a support ticket directly with Atlassian for additional help.

<https://support.atlassian.com/contact/#/>


author: Loapu
body: Thank you, I already figured it would lead to this. I greatly appreciate your help, I will reply to my post after I get an answer from Atlassian so any user who runs into the same problem may know what fixed it for me.


author: Loapu
body: So, Atlassian replied. It appears that the "/list" in the URL was the issue. Projects can be accessed publicly via "/issues" or just on your Atlassian home page.


author: Trudy Claspill
body: Thank you for sharing that information [@Loapu](/t5/user/viewprofilepage/user-id/5236594) !


Tags: cloud

jira-work-management-cloud
How can I implement Microsoft Teams in JIRA Automation?
Asked by Leena Pratheepan:

I would like to create an automation rule. I want it to send a notification to MS Teams every Wednesday at 9am with the tasks that are currently pending.

My problem is the link to MS Teams. The webhhook I need to create is not working.

Can anyone help me with this?

It\`s for JIRA Software


Answers:
author: Miguel Nanquil
body: Hello!

Have you tried these steps? <https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook?tabs=dotnet#create-incoming-webhooks-1>

Thanks,

Miguel

comments: author: Leena Pratheepan
body: Thank you
Create a Master Template for Multiple Projects
Asked by Austin:

I've seen multiple answers provided but just wondering if there's a simple way to create a single Master Template from the Jira Work Management Web Design Process template that can be set up with issues for the board so that when I want to start a new project I can just create a new one from that template and have it already preset with the issues/tasks needed (which are the same steps across all our projects)?

More, how can we change the board layout so that it reflects the steps that we want rather than just the ones provided by the template?


Answers:
author: John Funk
body: Hi Austin - Welcome to the Atlassian Community!

The quick answer is yes. Create a project if you have not already - a Company-managed JWM project.

Then modify the workflow as desired, save and publish it. This should cause the columns on your board to be updated.

Rearrange the columns in the board as you desire as changing statuses in a workflow may cause a change in the order of the columns.

Now when you create a new project, do it based on an existing project and select the "template" project you created.

You will need to create an automation rule that creates the initial set of issues on the project. That can be based on a new project created trigger - just be sure to add the appropriate conditions so it doesn't happen for every new project.


Tags: cloud
Validators do not work when doing transition using drag and drop on board
Asked by Sebastijan Bauman:

I created validators for required fields. My transition from To Do to In Progress is simple, with only 3 validators:  

* If a value for fields **Assignee** , **Due date** , **Original estimate** , **Start date** is not provided during the transition, show the following error: **This field is required.**
* Verifies that field **Due date** is **greater than or equal to** **now**. Only date part.
* Verifies that field **Start date** is **greater than or equal to** **now**. Only date part.

They are working fine when doing the transition using a drop down in the Edit Issue screen and when a filed value is missing, an error message is returned. However when doing the same transition from Board view by dragging and dropping the issue on next status in the workflow, all validators are ignored.

I don't have any transiton screen configured, because I don't need it and I am using a business project template.

![Screenshot 2023-03-15 at 14.30.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/261270iE4E39F6ABDCB9B3F/image-size/large?v=v2&px=999 "Screenshot 2023-03-15 at 14.30.27.png")![Screenshot 2023-03-15 at 14.30.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/261271i9A827A610E844A9C/image-size/large?v=v2&px=999 "Screenshot 2023-03-15 at 14.30.36.png")![Screenshot 2023-03-15 at 14.31.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/261269i4E386F902B10FE87/image-size/large?v=v2&px=999 "Screenshot 2023-03-15 at 14.31.02.png")


Answers:
author: Trudy Claspill
body: Hello [@Sebastijan Bauman](/t5/user/viewprofilepage/user-id/4983656)

You have posted your question in the community for Jira Work Management. Can you confirm for us that this concerns a Business/Work Management type of project?

I tried to recreate your scenario with a Work Management project.

If I transitioned an issue by changing the Status (while viewing the issue details) then I did get a pop-up that the transition failed.

If I transitioned the issue by moving the card on the board I did not get a pop-up and the issue stayed in the column where I dropped it.

However, if I refreshed the screen or looked at the issue details then I saw that the transition did not complete and the card was shown to be in the status where it had started.

Did you observe the same behavior, that the change of status didn't actually "stick"? Or if you refreshed the board was the card still in the status to which you moved it?

comments: author: Trudy Claspill
body: I found open issues about this in Atlassian's backlog:

<https://jira.atlassian.com/browse/JWMCLOUD-16>

<https://jira.atlassian.com/browse/JWMCLOUD-176>
JWM Field Auto populate
Asked by Clint Moollen:

Hi,

I've created a Project on JWM with a few custom fields. I would like to auto populate some fields that fall lower down in the hierarchy.

Example:

I have a Client Name field at the highest level in my hierarchy (Initiative in my case). Lets call this **L1** . If I create an issue underneath this (**L2** ), I would like the Client Name to auto populate from**L1** to L2 (or any other lower lever, e.g. **L3**) under the client name field.

Is this at all possible, and how would one go about this. I did go through the automation library, but I did not pick up any associated rules.

Can anyone assist?


Answers:
author: Trudy Claspill
body: You can do this through Automation rules.

For populating from the higher levels down through the subtasks of child issues of Epics you would use a rule like this:

![Screen Shot 2023-06-05 at 3.01.12 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261453i40A90B534A005A00/image-size/large?v=v2&px=999 "Screen Shot 2023-06-05 at 3.01.12 PM.png")

On the Rule Details page you would also need the check this box:

![Screen Shot 2023-06-05 at 2.47.46 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261452iE578A4C07FEE5D8F/image-size/large?v=v2&px=999 "Screen Shot 2023-06-05 at 2.47.46 PM.png")

comments: author: Clint Moollen
body: Thanks so much Trudy. I'll give this a try.


Tags: cloud
How to set custom field values in the post function?
Asked by ???:

Hi, I have set a custom field called "todotime", I want to trac the time when one issue is transfered from "todo" to "inprocess".

I fill it like this, but it does't work, is there some rules?

![????_20230606013943.png](/t5/image/serverpage/image-id/261412i5447C067FF26E3E8/image-size/large?v=v2&px=999 "????_20230606013943.png")


Answers:
author: Trudy Claspill
body: Hello [@???](/t5/user/viewprofilepage/user-id/5205943)

If you want to set the field to the current date and time for when the transition occurs you need to use this value:

**'%%CURRENT_DATETIME%%'**

This is mentioned farther down on that screen.

![Screen Shot 2023-06-05 at 2.27.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261444i5813B9481372088D/image-size/large?v=v2&px=999 "Screen Shot 2023-06-05 at 2.27.06 PM.png")

comments: author: ???
body: Thanks


author: LuisPinto
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) it is possible field with others smart values?


author: Trudy Claspill
body: No. Smart values are used in Automation Rules. They are not used in Workflow Transition Post Functions.

If you want to use variables in workflow transition post functions you will need to consider third party applications that can extend the functionality of workflow post functions.


author: ???
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Could you give me an application which can extend the functionality of workflow post functions?


author: LuisPinto
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Thank you so much for you answer.

I tried to use the macro %%CURRENT_USER%% and the result was the accountId, is correct?

I was testing with a Text Field (read only) type.


author: ???
body: [@LuisPinto](/t5/user/viewprofilepage/user-id/4305169) The field you creat must be User Picker (single user), as below

![????_20230607194122.png](https://community.atlassian.com/t5/image/serverpage/image-id/261748i100BF5C6338F8D9E/image-size/large?v=v2&px=999 "????_20230607194122.png")


author: LuisPinto
body: [@???](/t5/user/viewprofilepage/user-id/5205943) Thank you so much.


author: Trudy Claspill
body: [@???](/t5/user/viewprofilepage/user-id/5205943)

You can find such applications through the Atlassian Marketplace.

Here is a sample search that will help you get started:

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=workflow%20post%20functions](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=workflow%20post%20functions)


author: ???
body: Well, I thought you were talking about something like java, smart value...


Tags: cloud

jira-work-management-cloud
Can i create custom categories using a formula involving other categories?
Asked by Natalie Hansard:

I want to create a task with categories: difficulty, priority, and price. Is there a way to create a formula in Jira and set the price to be automatically filled using other categories? Meaning price = difficulty \* priority


Answers:
author: Ivan Lima
body: Hey, [@Natalie Hansard](/t5/user/viewprofilepage/user-id/5234817). Welcome to the Atlassian Community.

you can easily create this type of calculation using Automation for Jira. If you're unfamiliar with it, I would recommend you go through the features to learn how to use it, which is simple, no-code automation that helps you automate use cases like the one you're looking for.

* <https://www.atlassian.com/software/jira/features/automation>
* <https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

If you find any challenges implementing it, you can reply here, and we can help you further.


Tags: cloud

jira-work-management-cloud
"Time Tracking Report" Error: Can no longer generate the report
Asked by Jamie Adler:

I have tried for the last few days to utilize the **Jira-provided (built-in) "Time Tracking Report"** which I have successfully used for the past month. When I configure it and hit 'Next' the result is always an error:

**Error Type: 500 - Internal Server Error**

**![Jira-TimeTrackingReportError(failure).jpg](/t5/image/serverpage/image-id/261100i7F989E74F7A33322/image-size/large?v=v2&px=999 "Jira-TimeTrackingReportError(failure).jpg")**

Per the warning on that page, I have checked the Statuspage and there is no known outage at Jira. I can't open a Support Request because I am on the Free plan. :(

**Is this just me having this problem?**

I have tried all the various configuration options (there aren't many) in case the issue is arising from one of those. That doesn't help.

**What else can I try to do differently?**Is it possible some data I entered recently into the worklog is causing the error?

Here is the report I am referring to:

![Jira-TimeTrackingReport-InMenu.jpg](/t5/image/serverpage/image-id/261101i970E6721CC3E3E28/image-size/large?v=v2&px=999 "Jira-TimeTrackingReport-InMenu.jpg")


Answers:
author: Andy Heinzer
body: Hi [@Jamie Adler](/t5/user/viewprofilepage/user-id/4267421) I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-880555>

Please approve our request for data access there so that our support team can investigate this further.

Thanks for flagging this to us [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) !

comments: author: Jamie Adler
body: Done. thank you :)


author: Jamie Adler
body: This is now working again for me (after a fix by Atlassian in response to the support ticket opened).


author: Li Qiang
body: We have the same issue in our tenant.

comments: author: Trudy Claspill
body: [@Li Qiang](/t5/user/viewprofilepage/user-id/5149843)

If you are using a paid subscription to Jira have your Jira Administrators open a support case with Atlassian at

<https://support.atlassian.com/contact/#/>


author: Jamie Adler
body: FYI [@Li Qiang](/t5/user/viewprofilepage/user-id/5149843) this is now working again for me (after a fix by Atlassian). It may also work for you now.


author: Li Qiang
body: Thank U! It looks working for me too.


author: Trudy Claspill
body: Hello [@Jamie Adler](/t5/user/viewprofilepage/user-id/4267421)

This problem has been reported in a few other posts also.

I have tagged your post to raise it to the attention of the Atlassian Team. One of them will reach out to you.

comments: author: Jamie Adler
body: Thank you Trudy - I tried searching for similar issues so I could see if it was "just me" or "pile on" but couldn't find any. Appreciate the help!


author: Jamie Adler
body: This is now working again for me (after a fix by Atlassian). Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) !


Tags: atl-rvw

cloud

jira-work-management-cloud
Are there any major differences to be aware of if using a Mac?
Asked by Becky Hylek:

I use a Mac personal computer and windows at work. Are there any differences I should be aware of?


Answers:
author: Nic Brough -Adaptavist-
body: Depends on whether your Mac runs the browser differently.

The operating system you use for your client has no effect on how you use the client. The client (browser) may work differently on different operating systems, but the service you are connecting to does not have anything in it that would get to the OS you are running your client on. Atlassian services simply serve up standard compliant web pages.


author: Fabio Racobaldo _Herzum_
body: Hi [@Becky Hylek](/t5/user/viewprofilepage/user-id/5234356) and welcome,

all atlassian apps are Web Applications so there is no differences on usage if you are on Mac or Windows as operative system.

Fabio


Tags: cloud

jira-work-management-cloud
JWM Epic Automation Multi-Layer Help
Asked by Jasmine Pennala:

Hi everyone,

I need some help figuring out an Epic automation. We currently have an automation set up as follows but it is not working:

*When issue is created, and issue type equals X. For current Issue then: Edit issue fields.* Facility*- Copy Facility from Trigger Issue* Member Alerts*- Add Member Alerts from Parent Issue*

My goal for this automation is when a regular task is created from the epic then certain fields from the epic would be copied over.   

Thanks in advance!   

![Screenshot (46).png](https://community.atlassian.com/t5/image/serverpage/image-id/261061i269326A10A6924A2/image-size/large?v=v2&px=999 "Screenshot (46).png")


Answers:
author: Mikael Sandberg
body: Hi [@Jasmine Pennala](/t5/user/viewprofilepage/user-id/5234396),

Welcome to Atlassian Community!

The way you have the automation set up currently would mean that the issue that is triggering it would get the value from itself. Here is an automation that we have that copies the fix version from the epic:

![Screenshot 2023-06-02 at 11.33.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261075i26E4B8341B7D77FA/image-dimensions/458x258?v=v2 "Screenshot 2023-06-02 at 11.33.16 AM.png")

comments: author: Jasmine Pennala
body: Hi Mikael! Thank you so much for responding  

I made the changes you sent and it is still not working correctly. I am not sure what is going wrong here. I attached the action details  

![MicrosoftTeams-image (63).png](https://community.atlassian.com/t5/image/serverpage/image-id/261077iF504BD47F3FB6DD9/image-size/large?v=v2&px=999 "MicrosoftTeams-image (63).png")


author: Mikael Sandberg
body: What does you rule look like? Based on the audit log it is failing on related issues condition.


author: Jasmine Pennala
body: This is what the rule looks like  

<br />

![Screenshot (48).png](https://community.atlassian.com/t5/image/serverpage/image-id/261085i8E54C8A644873C11/image-size/large?v=v2&px=999 "Screenshot (48).png")![Screenshot (47).png](https://community.atlassian.com/t5/image/serverpage/image-id/261086i34F59D60FB383F25/image-size/large?v=v2&px=999 "Screenshot (47).png")


author: Mikael Sandberg
body: Okay, so it looks like your issue is not linked to an epic and that is why the rule is not passing the second condition. So when you create your issue you also have to link it to your epic for the automation to work.


author: Jasmine Pennala
body: Thank you so much for your help Mikael! It works now
Try to get asset data with rest api
Asked by GrEgory Prins:

Hello everyone!,

<br />

I would like to get all my assets using rest api.  
I'm using postman and then play this type of url GET :

'xxxxxxxx.atlassian.net/rest/assetapi/asset'  
and get this result :  
{  
"limit": 20,  
"size": 0,  
"start": 0,  
"values": \[\],  
"isLastPage": true  
}  
I dont understand why i get an empty result because in fact i have assets in my jira.

Anyone can give me a clue please, that would be nice.  
Thanks!

Best regards,

Greg


Answers:
author: GrEgory Prins
body: Thank you so much! I found my happiness :)


author: shanthosh kumar k
body: How you solved this issue [@GrEgory Prins](/t5/user/viewprofilepage/user-id/5233960)


author: GrEgory Prins
body: Thank you so much! I found my happiness :)


author: Mikael Sandberg
body: Hi [@GrEgory Prins](/t5/user/viewprofilepage/user-id/5233960),

Welcome to Atlassian Community!

You have stumbled over the external assert platform API, not the one that is for the Assets that Atlassian provides if you are on JSM Premium. [Here](https://developer.atlassian.com/cloud/assets/) is the REST API document for Assets.


Tags: api

cloud

jira-work-management-cloud
Trying to resolve "Create issue Could not find create meta data for project/typeId - 10046/10175"
Asked by Jordan Wolman:

Hello, I'd like to set up a global administration rule in which everyday at 9am it checks if a story meets certain conditions on one board and then creates a new story on a different board with specific subtasks. When I run the rule to test, the story is generated on the new board but I am getting the below error for all the subtasks.

##### [Create issue](https://stridefunding.atlassian.net/jira/settings/automation#/rule/12904470/270241873) {#toc-hId--1560884177}

Could not find create meta data for project/typeId -  
10046/10175 :  
![Screen Shot 2023-06-02 at 10.46.41 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261024i3FFCB570A9393800/image-size/large?v=v2&px=999 "Screen Shot 2023-06-02 at 10.46.41 AM.png")![Screen Shot 2023-06-02 at 10.46.53 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261025i20866CE86A921002/image-size/large?v=v2&px=999 "Screen Shot 2023-06-02 at 10.46.53 AM.png")


Answers:
author: Trudy Claspill
body: Hello [@Jordan Wolman](/t5/user/viewprofilepage/user-id/4985255)

Can you confirm that 10046 is the ID for the **Programs-Internal** project?

Is that project a Company Managed project or a Team Managed project?

Have you changed the select Project in the Create "Story" step after having added the steps for creating the subtasks? If so, in each of the subtask creation steps try re-selecting the issue type and saving the changes.


Tags: cloud

jira-work-management-cloud