[Import CSV] Error importing issue
Asked by RIZKY JTUASIKAL:

when we tried to import CSV into jira, we got the following error:

![error import.PNG](/t5/image/serverpage/image-id/338806i5AF4521DBB911893/image-size/large?v=v2&px=999 "error import.PNG")

and we also attached the log.

![log error.PNG](/t5/image/serverpage/image-id/338807i981B68A4D729EB64/image-size/large?v=v2&px=999 "log error.PNG")

**A few days ago, we were able to import CSV into Jira.**

**However, as of today, we always get an error when importing.**


Answers:
author: Jovin
body: Hi [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649)

Can you share your CSV file? Have you tried importing to a blank project to test if the file works?

comments: author: RIZKY JTUASIKAL
body: Hi [@Jovin](/t5/user/viewprofilepage/user-id/5104734) ,

because I can't attach the CSV file here, Here's the data in our CSV file:  

|-------------|---------|----------|--------|--------------------------------------------------------------------------------|--------------------------------------------------------------------------------|-----------------|-----------------------------------|---------------------------------------|----------------------------------------------|----------------------------------------|-----------------------------------------|-------------|------------------|------------|---------------------|----------------|-----------------|---------------------------|-------------|--------------|--------------|
| Issue type  | Summary | Issue id | Parent | URL MoA                                                                        | Supporting Documents of Approved Budget                                        | MoA Signed Date | Proposed Budget - Hardware Server | Proposed Budget - Hardware Non Server | Proposed Budget - Software / Development Fee | Proposed Budget - Professional Service | Proposed Budget - From Previous Project | Budget Year | Budget Plan Name | MoA Number | MoA Title           | Sisa MoA Total | Proposed Budget | IT Business Alliance      | Status      | Process Type | Linked Issue |
| MoA Project | NO 1 - Testing MoA Title || TPTM-1 | <https://jenius.atlassian.net/jira/software/c/projects/BTPNI/settings/details> | <https://jenius.atlassian.net/jira/software/c/projects/BTPNI/settings/details> | 17-Jul-24       | 10000000                          | 0                                     | 0                                            | 0                                      | 10000000                                | 2024        | Testing          | NO 1       | Testing MoA Title   | 10000000       | 15              | norbertus.wusana@btpn.com | In Progress | Project      | TBSM-36      |
| MoA Project | NO 2 - Testing MoA Title || TPTM-1 | <https://jenius.atlassian.net/jira/software/c/projects/BTPNI/settings/details> | <https://jenius.atlassian.net/jira/software/c/projects/BTPNI/settings/details> | 17-Jul-24       | 10000000                          | 0                                     | 0                                            | 0                                      | 0                                       | 2024        | Testing          | NO 2       | Testing MoA Title 2 | 10000000       | 10              | norbertus.wusana@btpn.com | In Progress | Project      | TBSM-36      |

<br />

hope it helps


author: RIZKY JTUASIKAL
body: ![image (3).png](https://community.atlassian.com/t5/image/serverpage/image-id/338811i717BC6E276A5DDA7/image-size/large?v=v2&px=999 "image (3).png")

Here's how it looks when we're mapping values


author: Jovin
body: Hey [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649)

Apologies for the delay - could you perhaps remove the column for issue-id and make sure your URL are inside "" inside the ,, (e.g.

```
Issue Type,Summary,Parent,URL MoA,

MoA Project,NO 1 - Testing MoA Title,TPTM-1,"https://aosidjoaisjd"
```

Other than that, all I could suggest would be limiting down some of the fields and testing which one is incorrect. But from the logs it looks like it's the insert of the issue ID that's causing problems.


author: Jovin
body: [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649) - How'd you go? Did removing issue ID from the import work?


author: RIZKY JTUASIKAL
body: Hi [@Jovin](/t5/user/viewprofilepage/user-id/5104734) ,

is still not working. :(

<br />

But we found another way, and we think it's enough to continue the process.

Thanks for your help, Jovin  

I really appreciate it.


author: John Funk
body: Hi Rizky

Are there any other required fields to create a new issue for that Project and Issue Type? In other words, if you clicked the Create button on the screen and entered just those fields would it create the issue?

comments: author: RIZKY JTUASIKAL
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

"if you clicked the Create button on the screen and entered just those fields would it create the issue? "  
\>\> Yes, it will create the issue

![field.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338878i222B9A61DD585692/image-dimensions/456x291?v=v2 "field.PNG")


author: John Funk
body: That screen print just shows the list of fields on the screen. Did it actually create a new issue? Can you share that with the field field in?


author: RIZKY JTUASIKAL
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Here's a capture of the field information when creating the subtask:

![1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338884iC8CF66550F1467D1/image-size/large?v=v2&px=999 "1.PNG")![2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338885i1432DE4653F73E5F/image-size/large?v=v2&px=999 "2.PNG")![3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/338886i8D74A08170159793/image-size/large?v=v2&px=999 "3.PNG")


author: John Funk
body: There's a lot more fields populated that then just the 3 in your spreadsheet. Can you Create an Issue by ONLY populating the fields in your spreadsheet?


author: RIZKY JTUASIKAL
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Sorry for the late update,

We found another way and we think it's enough to continue the process.

Thanks for your help, and I really appreciate it.


author: John Funk
body: Great- glad you can move forward.


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