youngmon/atlassian-qna huggingface dataset:
Is there any way to filter users based on their Organization/Department using JQL ?
Asked by Salih:

Our Atlassian User Profiles are managed by Okta. The profile information synced between Okta and Atlassian. Is there any way to filter users based on their Organization/Department using JQL?


Answers:
author: Kieren
body: Hi Salih,

I'm not sure if this profile information is available via JQL.

As an alternative, you could use the Group Names that your users are synced to, e.g.

```
reporter in membersOf("hr-dept-users")
```

comments: author: Salih
body: Hi Kieren,

My use case was to automate the process of adding users to the groups based on their Department/Org.


author: Kieren
body: Hi Salih,

No sorry, we don't have any functions that would support that.

Since you can sync groups from Okta to Atlassian, you could look into what functions Okta provide to create groups based on the user Department/Org, and then sync those groups to Atlassian?


Tags: account

jql

profile
Merge customer and agent account in service desk
Asked by Emma van de Vreugde:

I am using Jira service desk to serve internal customers. One of my customers became an agent as well. I turned her account into an agent account, but now there are two. Is there a possibility to merge them, without losing the cases of the customer account?


Answers:
author: Rudy Holtkamp
body: Hi/Hoi [@Emma van de Vreugde](/t5/user/viewprofilepage/user-id/4030145) ,

It's [not possible to merge these accounts](https://community.atlassian.com/t5/Atlassian-Account-questions/Merge-atlassian-accounts/qaq-p/595766). You can however create a few JQL's to find

creator = \<original account\> or reporter= \<original account\>

And bulk edit these to the new account. Now the user can see all his/her created issues in the portal. Other members of the organization can still see the issues as well.


Tags: account

jira-service-desk
Change Company address
Asked by Artem:

Hello. How we able to change our "Company address" in "Technical contact" to the same address in "Billing contact"? Why we can't do that? {#toc-hId--1323896906}
----------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Thibault Appourchaux
body: Hi,

I managed to change my Technical Contact address from this page

<https://my.atlassian.com/details/edit>

If you have the proper permissions, you should be able to get there this way :

On the Atlassian Administration website, from the Billing Information page, click on the "manage contacts" link. You'll get redirected to the "My Atlassian" website. From here you should see a small "Billing details" link above the menu in the header.

Hope this helps


author: Steven St?rmer
body: Hello Atlassian Support,

I have the same question. Can you please give us some helpful instructions.


author: Parcandi Administrator
body: Hello Atlassian Support,

a half year later it appears like the question is unresolved. But we have the same question.

Kindly provide instructions

Kind regards

Ralf Fahney, Parcandi Admin


Tags: account
No access on enable.atlassian.com
Asked by Ilana:

I cannot access "Enablement Academy" and "Accreditation" on enable.atlassian.com. Error messsage "you don't have access to this page shows up


Answers:
author: Daniel Ebers
body: Hi Ilana,

welcome to the Atlassian Community!

The pages you are referring to are exclusively available to Atlassian Solution partners. In case you are looking for free courses please check the resources on <https://training.atlassian.com/certification-catalog>

In case you are an Atlassian Solution partner please reach out to the usual contacts you were provided with.

Cheers,  
Daniel


Tags: account
X Axis of the Burndown Chart not showing the dates of the sprint spread across
Asked by Satabdi Mohanty:

Started the sprint on September 10 and the end date is September 24. But the time (x axis) of burndown chart is not showing the dates properly. It just shows the start and end date and nothing in between and there are dates from May. Please advise.

![burndown chart issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/347671i6E1472601A2C19DE/image-size/large?v=v2&px=999 "burndown chart issue.PNG")


Answers:
author: Danut M _StonikByte_
body: Hi [@Satabdi Mohanty](/t5/user/viewprofilepage/user-id/5594196),

Not sure what is wrong with this chart... Did you try the Sprint Burndown gadget instead? Does it have the same issue?

Maybe it is something wrong with that sprint. My advice is to wait to start a new sprint and it the issue persists to eventually contact Atlassian Support for assistance.

If you don't want to struggle with this Jira report, then you can also search the Atlassian Marketplace for an app that provides a sprint burndown chart report or gadget, to see if it has the same problem or not. If the app has the same issue, then it is most likely something wrong in the data related to that sprint...

If consider the idea of using an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers a **Sprint Burndown Burnup Chart gadget** that could be a better alternative to that report.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347934iD42EAF1C1B46CECC/image-size/large?v=v2&px=999 "image.png")

Find more about this gadget in this article: [8 gadgets for a powerful Scrum dashboard in Jira](https://community.atlassian.com/t5/App-Central-articles/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063)

Danut.

comments: author: Satabdi Mohanty
body: Hi [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420) Thanks for your answer. The sprint burndown gadget also the same issue

![burdown gadget.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/347938iC61B069E54D384BC/image-size/large?v=v2&px=999 "burdown gadget.PNG")


Tags: cloud

jira-cloud
Workflow Validator using JMWE
Asked by Nicolas Andika:

Dear all,

i create a ticket and fill the fix version, and when i want to transition the issue to the next status, i want to create a validator in the workflow (i have JMWE add ons) to validate the issue inside the fix version is already in "Done" status, how to make it happen? and is it possible?

Thankyou


Answers:
author: David Fischer
body: Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)

Can you please elaborate? I'm not sure I understand what you mean by "validate the issue inside the fix version is already in "Done" status". Do you mean validate that all issues that have the same fix version as the current issue are in the Done status? If so, then it's unfortunately not possible because Jira Expressions don't allow you to run a JQL search.

comments: author: Nicolas Andika
body: Hi [@David Fischer](/t5/user/viewprofilepage/user-id/538255)

so i create a ticket AA-1 and i put in to fix version named "Release 1" and when i want to transition the issue to the next status, i want to validate that all the issues inside the "Release 1" fix version is already done. Is it already clear?

Thanks


author: David Fischer
body: Yes, and that's what I initially understood. As I mentioned, this is unfortunately impossible unless you write your own app on Forge.


author: Nicolas Andika
body: Hi [@David Fischer](/t5/user/viewprofilepage/user-id/538255)

Alright then thanks for the answer David, i will try to explore other ways


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-cloud

jmwe
Workflow Error When Transitioning to "Ready for Verification"
Asked by Tharunkumar B:

Workflow Error {#toc-hId--327538769}
------------------------------------

Regression is required.

It seems that you have tried to perform an illegal workflow operation.

If you think this message is wrong, please contact your [JIRA administrators](https://jira.ifec.thalesdigital.io/secure/ContactAdministrators!default.jspa).

I encountered an error when trying to transition an issue to the **"Ready for Verification"** status in our JIRA workflow. The error message is:

*"It seems that you have tried to perform an illegal workflow operation."*

Additionally, the message mentions that **regression is required**, but I'm unsure what specific issue is causing this.


Answers:
author: Sergey Troshin
body: Hi,

This error is definitely caused by a required field during the transition from your current status to "Ready for Verification."

First, try to find the field named "regression" in your issue and fill it with some value.

If no such field is present in the issue, go to the project settings (bottom left corner when viewing the issue). Then go to workflow editing, find the transition you are trying to perform, check the validators on this transition, and delete the validator related to the regression field, publish your workflow changes. Try to perform transition again.

Hope it will help you!


author: Susanna Babayan
body: have you checked your validators and/or post functions?


Tags: jira-server
Transfer custom field values to confluence page
Asked by Philipp Zeitvogel:

Hello there,

We have a ticket type in jira which has some custom fields. I want to automatically create a new confluence page from a global template when moving the ticket to another state in the workflow using global automation.

Is it possible to transfer the values from these custom fields of the ticket to the confluence page? Especially to a specific cell of a table which is in a page properties macro?

Thanks a lot for your help and advice!


Answers:
author: Philipp Zeitvogel
body: Iam already at the point, where I can create the page on a trigger. So that is already successfully happening.

But on the confluence page tempalte there is page properties macro in which there is a table with 2 columns and four lines. And now I want to atomatically fill in the cells in column two with values from custom field from the jira task.

e.g.

jira field "Type" --\> cell (0,1)

jira field "Class" --\> cell(1,1)

jira field "Product" --\> cell(2,1)

jira field "" --\> cell(3,1)

I already tried using variables and placeholders but that doesn't work.


author: Fabio Racobaldo _Herzum_
body: Hi [@Philipp Zeitvogel](/t5/user/viewprofilepage/user-id/5594122) and welcome,

you caould try to put in place an automation for this purpose. Please take a look to the following video with an example <https://www.youtube.com/watch?v=FTE29PRuGxA>

Hope this helps,

Fabio


Tags: cloud

confluence

confluence-cloud

jira-cloud
validation to check whether time is entered in each story
Asked by Selva Praveen Elango:

Need to set a validation in the workflow to check whether time is logged in each story and sub task

Do we have an option to check whether the time spent in workflow validation ?


Answers:
author: Manoj Gangwar
body: Hi [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548)

You can use the field required validator to make the Time Spent field required.


author: Valeriia_Havrylenko_SaaSJet
body: Hi [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548) ?

You can use the reporting features of [Time in Status](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_validation-to-check-whether-time-is-entered-in-each-story_20240924) to monitor the time spent on each story and sub-task. With add-on, you can track the time spent in each workflow status for all issues, including stories and sub-tasks. This helps you see how much time has been logged or spent in each status before moving forward in the workflow.

While it doesn't block transitions based on logged time, you can regularly review these reports to ensure compliance.

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349063i17739A353A0C90C2/image-size/large?v=v2&px=999 "image.png")

You can also [book a live demo](https://calendly.com/vitalii_meeting/time-in-status?utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Button_more-info) - we'll show you the application inside out and answer all your questions.  

Add-on developed by my team.

I hope you find this helpful ?


Tags: cloud

jira-cloud
Set the Activity stream to compact list
Asked by Cassie Van Veen:

I use the activity stream to watch our tickets and see if there are any i can help with that come through.

When i first made my dashboard it would automatically be in the compact List view. Recently (past month or two) it keeps refreshing to the full view and 3 tickets can take up the whole list. Does anyone know if there is an option to default to compact list view?


Answers:
author: Henning Stoll
body: hello cassie what excactly do you mean with full view ? maximized and minimized ?

, could you maybe attach a picture to show what you mean. My advice would be to just delete the actvity stream from the dashboard and then add it again if you want to go back how things were. Given more information i could try to help you further

Best regards

Henning

comments: author: Cassie Van Veen
body: Hi Henning,

Here an image of what I mean. Unfortunately i have tried to delete and re add the activity but it continues to go back to the maximized view.

Thanks,

Cassie

![activity stream.png](https://community.atlassian.com/t5/image/serverpage/image-id/347864i6E46F9DA04FDD150/image-size/large?v=v2&px=999 "activity stream.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Can we show summary title when copying the JIRA url link?
Asked by Sherwin Soriano:

Is this possible? so like our Ticket number is JIRA-123, could it show like JIRA-123 Title Summary?


Answers:
author: Matt Doar _Adaptavist_
body: I think if you use Microsoft Edge you can do this by default when copying any link.

comments: author: Sherwin Soriano
body: oh yeaaahhh!!! it works in Edge!!! How come it only works in Edge and not on other browsers?


author: Michel Neeser
body: Hi [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859)

The summary of a Jira ticket can't be included in its URL or when copying the issue key.

However, if you paste a link to a Jira ticket in Confluence or Jira, it is converted into a smart link that displays the issue's title. You can find more information about this [here](https://community.atlassian.com/t5/Confluence-articles/Smart-Links-a-richer-way-to-hyperlink/ba-p/1412786).

Hope this helps!

comments: author: Sherwin Soriano
body: It can be, only when you use Edge browser.


Tags: cloud

jira-cloud
How can I add customers?
Asked by Keiko Iwashina:

Even though my account has "Administrator" permissions for the project,  
I am unable to add customers to the organizations within the project.  

The details of the situation are as follows  
?On the "Organizations" page, the "Add Customer" button is not displayed.  
?On the "Customers" page, the "Add Customer" button is displayed, and although it is possible to enter an email address, select an organization, and click "OK", the settings are not reflected.  

How can I add customers?![tempsnip.png](/t5/image/serverpage/image-id/347646iD9727AC941A9CB3E/image-size/large?v=v2&px=999 "tempsnip.png")


Answers:
author: Nikola Perisic
body: Welcome [@Keiko Iwashina](/t5/user/viewprofilepage/user-id/5594067)

Does the user have the Customer license when you go to User management and click on the user?

comments: author: Keiko Iwashina
body: Thank you so much for your response.

Is "User management" the same as "user" under "Project Settings"?

If it is, I cannot click on the username on this page to display the details.![tempsnip2.png](https://community.atlassian.com/t5/image/serverpage/image-id/347647iC16A4CCA7B916CE7/image-size/large?v=v2&px=999 "tempsnip2.png")


author: Nikola Perisic
body: Ah, no. It's different. You would need to be the organisation admin to be able to access the User management part. If you do not have access to this part, you should ask your org admin to check the license for your user.


author: Keiko Iwashina
body: I see, thank you.  
As you say, I am the administrator of the project, but I do not have the authority of an organizational administrator.  
Without this authority, I cannot add organizations or customers, can I?


author: Nikola Perisic
body: Organization admins have the ability to see which licenses do the users have within the organization. The customer license is something that needs to be checked.


Tags: cloud

jira-cloud
How to use Atlassian AI (or any other apps) to create templated JIRA issue
Asked by huiwen.leong:

For a particular task, we need to create templated JIRA issue with relevant templated child issues.

For example, every time we want to add a student to a class, we need to create an issue called "Add student to class" with templated description (such as Name, age, description so on and so forth), but we also need to create child issues such as "Add student to Math lesson", "Add student to English lesson" etc, each child issue also have their templated descriptions and assignees etc and link them to the parent issue. We have to do this every single time we add student to class.

In this case, is Atlassian AI able to do this? I am aware they have a "child issue suggestion", but does this suggestion also create the child issue together with its templated description?


Answers:
author: Luka Hummel - codefortynine
body: Hi [@huiwen.leong](/t5/user/viewprofilepage/user-id/5594018) and welcome to the community!

To create templated Jira issues with child issues as described, you might want to explore using our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2813670). This app allows you to clone not only Jira issues but also entire issue hierarchies, including child issues, with descriptions and other fields pre-filled. It would help automate the process you're describing by allowing you to clone an entire issue structure, saving time and ensuring consistency.


author: Nikola Perisic
body: Welcome [@huiwen.leong](/t5/user/viewprofilepage/user-id/5594018)

The AI does create the child issues based on the description that it was given from a parent issue. Also, I see that you want to have a template, which is something that the AI doesn't really support. There is a workaround - 2 actually:

* You can create a new custom field that will only be for the prefilled text and change its default value to have that text
* You can use the app called Issue Templates which will set this automatically for you without making any new custom fields - this is also handy since it prefills your Description field


Tags: cloud

jira-cloud
Adding child issues from a different JIRA project
Asked by Sherwin Soriano:

When I am in the Epic ticket for JIRA Project A, I need to link a child issue which is in JIRA Project B

When I searching for the ticket, I cannot see the ticket number from JIRA project B.

Is this an existing issue or there is something we are missing out?


Answers:
author: Trudy Claspill
body: Hello [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859)

Can you provide a screen image where you are trying to link the child issue from Project B as a child of an Epic in Project A?

Are either of these projects a Team Managed project? Get that information from the Type column on the View All Projects page under the Projects menu. Based on my experimentation it doesn't appear that Jira yet supports setting an Epic in a Company Managed project as the parent to a standard issue in a Team Managed project, nor setting an Epic in a Team Managed project as the parent of a standard issue in a Company Managed project, nor setting an Epic in one Team Managed project as the parent to a standard issue in another Team Managed project.

Typically when trying to make an existing issue a child of an existing Epic, you need to execute that action from the child issue, not from the Epic issue.

comments: author: Sherwin Soriano
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Both projects are company managed projects


author: Trudy Claspill
body: Can you provide a screen image where you are trying to link the child issue from Project B as a child of an Epic in Project A?

Typically when trying to make an existing issue a child of an existing Epic, you need to execute that action from the child issue, not from the Epic issue. But your statement makes it sound like you are trying to add the existing child issue through the Epic screen.


author: Sherwin Soriano
body: Yes the direction I am trying to do is add the existing child issue through the epic screen from another JIRA project.


author: Trudy Claspill
body: Hello Sherwin,

I have confirmed that I have the same experience. I have also found a few other community posts that mention the same experience.

I have not yet found any mention of a change request on this topic. You could open a support case directly with Atlassian to ask about that.

The work around is to go to the Child issue and use the Add Parent option there to make it a child of the specified Epic.


author: Sherwin Soriano
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) thank you for helping, I am not sure if I have the right work that they will understand this but can I link this thread in that support ticket?


author: Trudy Claspill
body: Absolutely you can include a link to this community question in your support ticket.


author: Sherwin Soriano
body: <https://support.atlassian.com/requests/PCS-325353/>


author: Trudy Claspill
body: Since we are a community of users of our own copies of the Jira products, not members of the Atlassian support team, we won't have access to your support request.


Tags: cloud

jira-cloud
I can't find issue security level setting for a project
Asked by Ngantd2:

Hello everyone,

I am using Jira Cloud Standard. I already set Issue Security Scheme. However, when I'm back to Project setting, I can't find issue security setting for the project.

I'm pleased if someone can help. Thanks to the community!


Answers:
author: Sam Spencer
body: Hi,

Project \> Project Setting \> Issues \> Security

![Security.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/347629i9F77AA0A23580B63/image-size/large?v=v2&px=999 "Security.JPG")

This should then show you what schemes are applied to the project / or to be able to apply a scheme.


author: Kuherrn Nagayaindran
body: This project, is it a team-managed project or a company-managed project?

If it is a team-managed project, you are out-of-luck:

* <https://jira.atlassian.com/browse/JRACLOUD-76183>
* <https://jira.atlassian.com/browse/JSDCLOUD-8749>


Tags: cloud

jira-cloud
How to know all labels in our JIRA instance
Asked by Sherwin Soriano:

Is there a way for me to query or get all the label inputs in our JIRA instance?


Answers:
author: Liam - DevSamurai
body: Hi [@Sherwin Soriano](/t5/user/viewprofilepage/user-id/5369859) ,

Here are some solutions to find all labels in your Jira instance, including using REST API, JQL search, or a third-party app. Go to this thread to see the details: [Solved: How do I find all labels in Jira? (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/How-do-I-find-all-labels-in-Jira/qaq-p/1784796)

Hope it helps.


Tags: cloud

jira-cloud