youngmon/atlassian-qna huggingface dataset:
How JIRA Automation Places an Appointment in the Destination Outlook Calendar
Asked by Isao IKEDA:

With JIRA automation, you can use the Send Mail flow to mail filtered tasks to a destination. Is it possible to insert a task schedule into the recipient's Outlook calendar? Or, is it possible to attach the ICS file to the e-mail? If ICS files can be attached, can you create a flow to create them? If you know, please let me know.


Answers:
author: Stephen_Lugton
body: [@Isao IKEDA](/t5/user/viewprofilepage/user-id/4429591) a simple way to add a task or calendar item is to just drag and drop the email message on to either the task or calendar icon in Outlook in which case you won't need an ics file, but you will need to ensure that any recipients know that they have to do this.

1. Find and click the email you would like to convert.
2. Hold down the left mouse key and drag the email to your **Calendar icon**.
3. A dialogue box will appear that you can edit to your needs.
4. After adding all the information necessary, **Save** and **Close**.

comments: author: Isao IKEDA
body: Thank you.  
Continue with your questions.


author: Isao IKEDA
body: Create an automated on-schedule flow and if so: Send mail flow.  
For example, set the filter this way.  
project = AAA and type = subtask and status = "To Do" and "Start date \[date\]" \<= 0d  
In the mail sending flow, mail is sent as follows.

Subject: Duration of the task {{issue.summary}}  
Articles:  
You are in charge of {{issue.key}} {{issue.summary}}.  
Start Date: {{issue.startDate}}  
Due Date: {{issue.duedate}}

I would like to know how the recipient of this email can schedule their Outlook calendar for the start date and due date period.

But first, the {{issue.startDate}} variable does not return the value of the field.  
Now that I have this, I want to know how to embed it in my Outlook calendar.  
The email you received is text and does not contain calendar information. How do I receive this information and automatically embed it in my Outlook calendar?


author: Stephen_Lugton
body: As far as I know you'll have to manually add the date/time information after dragging the email to the calendar icon, I'm not familiar enough with automation for Outlook calendar to be able to help


Tags: cloud

confluence-cloud
Is it possible to make a Group the owner of a page? This would help eliminate changes to the page
Asked by Chris Chanko:

It appears that only individuals can be made page owners. However I have seen a few web posts that suggest creating a group, then making the group the owner of a page. Is this possible?


Answers:
author: Jehan Bhathena
body: Hi [@Chris Chanko](/t5/user/viewprofilepage/user-id/5471733)

As per the confluence documentation an individual User can be made the Page Owner <https://support.atlassian.com/confluence-cloud/docs/transfer-ownership-of-your-page-to-another-person/>

Can you perhaps share a link to the web pages you mentioned in your original question that reference this feature?


author: Ntamen kamogne harry Michel
body: hello [@Chris Chanko](/t5/user/viewprofilepage/user-id/5471733)   

I must admit that your question is very vague.

by default in confluence the owner of a page is the creator of this page

it is possible to change the owner of a page to another user but not a group  
here <https://support.atlassian.com/confluence-cloud/docs/transfer-ownership-of-your-page-to-another-person/>

but if by owner you mean having privileges like editing pages and adding attachments to them, then I'm of the same opinion with [@Prakash Murugesan](/t5/user/viewprofilepage/user-id/5473396)


author: Prakash Murugesan
body: you use use page restrictions or space permission to control this .

comments: author: Chris Chanko
body: To clarify, are you saying that once I set the needed page restrictions or space permissions...then I CAN set a group as the owner of a page ?


author: Prakash Murugesan
body: yes you can restrict editing and viewing permissions for a page to specific individuals or groups. by restricting editing permissions to a select group of users, you effectively control who can make changes to the page content


author: Chris Chanko
body: My apologies, but I'm not sure you understand my question. I am only interested in setting the PAGE OWNERSHIP to a GROUP. The more that I investigate this, the more I think I cannot select a group as the owner...only a single individual.


author: Prakash Murugesan
body: apologize .. page ownership is tied to individual users, and there isn't a direct way to assign ownership to a group. Each page can only have one owner, who is an individual user


Tags: cloud

confluence-cloud
Atlassian wildcard domains and third party domains and Prevent access using personal accounts
Asked by Subodh:

Atlassian requires Atlassian and Partner wildcard domains to be allowlisted as suggested below

<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>

===

But we would like to prevent access to confluence using personal accounts when accessing from our network

===

Any suggestions please? I know Atlassian offers custom domains and IP allowlisting but with wildcard domains absolutely necessary I think users can still access confluence using personal accounts. could they not?


Answers:
author: Kristian Klima
body: Would using SSO solve this issue?

That way, you use Okta or similar to control access to your Atlassian org.

Only accounts that you manage via SSO would be able to access.


author: Marc - Devoteam
body: Hi [@Subodh](/t5/user/viewprofilepage/user-id/5474687)

Confluence access is based upon permissions.

You can enable anonymous access, but this will allow anyone to access,

If you whitelist your company IP's and make Confluence anonymously accesable all company members can access, but they are anonymous

You will need to enable anonymous access on any space as well.

The IP that new to be whitelisted based on list Atlassian provided is that all users can make use of all of the functionalities if you have a firewall. This does not mean anyone can just access your instance

Partner domains need to be in place to have apps from the marketplace function properly if you add them to your instance. This does not mean anyone can just access your instance.


Tags: cloud

confluence-cloud
Does Confluence have a Space Based Version Control? I do see a Page level version control
Asked by Mark Stansberry:

Need to know what dpcument changes (text., graphics, formatting) were made to a Wiki Space my page since a previous version. Noticed that Confluence does have a Page History, so is there a Space history?


Answers:
author: Kristian Klima
body: [@Mark Stansberry](/t5/user/viewprofilepage/user-id/5474529) Hello and welcome.

Expanding on [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470), there's also the [Scroll Documents](https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluence?hosting=datacenter&tab=overview) app from the same vendor as Scroll Versions (K15t), it also supports versioning but with a slightly different approach.


author: Ste Wright
body: Hi [@Mark Stansberry](/t5/user/viewprofilepage/user-id/5474529)

Not natively as far as I know; version control is a page-level construct.

You could potentially copy the Space periodically, so that you have a "historic" view on it? Not ideal, but a potential alternative.

---

Or, you could check out options on the Marketplace to see if these could help? Apps such as...

* [Baselines for Confluence](https://marketplace.atlassian.com/apps/1212963?tab=overview&hosting=datacenter)
* [Scroll Versions for Confluence](https://marketplace.atlassian.com/apps/1210818/scroll-versions-for-confluence?tab=overview&hosting=datacenter)
* ...or another App from the [Marketplace](https://marketplace.atlassian.com/search?hosting=dataCenter&product=confluence&query=space%20version)

Ste


author: Bal?zs Szak?l _META-INF_
body: Hey [@Mark Stansberry](/t5/user/viewprofilepage/user-id/5474529) ,

I came up with a different approach.

Our app, [Advanced Content Navigator](https://marketplace.atlassian.com/apps/1218865/advanced-content-navigator-for-confluence?hosting=cloud&tab=overview), can highlight changes for you (page updates and new pages).

![2024-04-29 11_01_50-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/321309i9A30EAA26B5E62E7/image-size/large?v=v2&px=999 "2024-04-29 11_01_50-Window.png")

Also, you can add multiple macros for multiple spaces to overview them simultaneously.  
We also have **smart panels** for the table of contents, tasks, **page history**, etc.

Filtering is in the works as well!

Let me know if this helps!  
Regards,  
Bal?zs - Product Owner


Tags: confluence-data-center

data-center
Not receiving verification codes from Atlassian
Asked by Osamu Shibamiya:

After I enter my username and password, I get the message to enter an 8-digit verification code that was emailed to my address, but no email is received. Clicking "Didn't get the code? Resend it" does nothing either.  
- I've checked my spam folder and block list  
- My email server isn't blocking any domains

Any tips or advice would be greatly appreciated!


Answers:
author: Prachi Bolar
body: HI [@Osamu Shibamiya](/t5/user/viewprofilepage/user-id/5474460) ,

Thank you for reaching out :)

I understand you are unable to receive the verification email. Thank you for proactively checking the spam folder and your email domains.

We suspect that your email could be part of our suppression list.

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

To further analyze your account and check if its added to the suppression list, we request you to raise a ticket here : <https://support.atlassian.com/> with our support team.

The team will further check your account and see if your email is added to our suppression list and help remove it.

Thank you :)

comments: author: Osamu Shibamiya
body: Thank you so much, Prachi! I'll contact your support team for help.


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Osamu Shibamiya](/t5/user/viewprofilepage/user-id/5474460) ?

Usually, when this happens it's because you're accidentally using a different email address than the one you used when the account was created.

Or, you used "login with Google (or something else)" the first time, or this time.

Oh, and check your spam folder.   

If these tips are not helpful, I suggest opening a support ticket with Atlassian.   

Hope this helps,

-dave

comments: author: Osamu Shibamiya
body: Thank you, Dave! I've checked out the possibilities you suggested and still no emails, unfortunately. Looks like it's support ticket time for me. Thank you again for your help!


Tags: cloud
Employees not receiving email notifications when tagged in comments or tables
Asked by Miranda Hawkins:

Hi there,

Our team is not receiving any confluence email updates. When added as a watcher, tagged in documentation / comments - there are no email notifications being sent. I've already checked that email notifications is checked as "enabled" in settings.

Thank you for your help,

Miranda


Answers:
author: Aswin Raj D
body: Dear [@Miranda Hawkins](/t5/user/viewprofilepage/user-id/5474441) ,

Welcome to the Atlassian Community

Please go to your Mail Queue in the admin panel and check both the Mail Queue and the Error Queue and see if you have any items in either list.

Please make sure the "Confluence Content Notification" plugin is fully enabled:

1. Go to Cog \> General Administration \> Manage Add-ons
2. Choose "System Plugins" from the drop down list
3. Find and click "Confluence Content Notification" plugin
4. Check if 106 of 106 modules are enabled especially:  
   page-created-notification  
   page-edited-notification  
   page-moved-notification  
   page-trashed-notification

Lastly, if everything is set correctly, please enable Debug Logging for email related classes:  
1 - In Confluence go to Cog \> General Administration \> Logging and Profiling  
2 - Change the following to DEBUG (add classes as necessary if they are not present in the existing list):  
com.atlassian.confluence.mail  
com.atlassian.confluence.jmx  
3 - Save, and after enabling this logging, recreate the issue with the e-mail.  
4 - Check the log at: \<confluence_home\>/logs/atlassian-confluence.log to see if any errors are recorded that could give us more insight.  
*Note: The \<confluence_home\> directory is the path defined in the following file: \<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties*

I look forward to hearing what you find.


Tags: cloud

confluence-cloud
Is there a way to create a drill down sequence for a confluence page?
Asked by TIyoha:

I have created a table in Confluence with 10 major categories along the x axis and 6 major categories along they Y axis. I now need a way to segment the 6 major categories along the Y axis, within each one I need to create 5 major sub categories, and then further within each of the new 5 sub categories there will be a set of finite actions, tasks, and discussions that need to be completed. How can I update/segment the already created 6x10 table, so that I have the option to choose one of the 5 major subcategories from a drop down, and then tasks auto change based off the selected sub category?


Answers:
author: Daniel_Domene_Kolekti
body: Hi [@TIyoha](/t5/user/viewprofilepage/user-id/5474350), Daniel here from the Kolekti team (par of The Adaptavist Group).  

Could you clarify if the goal of the table here is to guide users to a set of actions/tasks/discussions to be completed?

I'm not sure how you could add a filter to tables to display only the tasks you want but, have you considered creating a decision tree guide to help your users find and navigate to each of those actions they need to complete, in the order you want?

If you think that's a solution you'd like to consider, let me know and I can help you set one up, as that's what [Guided Pathways for Confluence](https://marketplace.atlassian.com/apps/1232574/guided-pathways-for-confluence-decision-tree-driven-content?utm_medium=referral&utm_source=atlassian-community&utm_campaign=kolekti_gp4c_cld_brand__misc_drill-down-sequence) does and sounds like it could be a good fit.  
Cheers,  
Dan

comments: author: TIyoha
body: [@Daniel_Domene_Kolekti](/t5/user/viewprofilepage/user-id/5226012) yes the end goal is to guide a user to a set of actions/tasks/discussions that need to be completed. I have thought about a decision tree yes but not sure how to create one in a confluence page.   

I reviewed [Guided Pathways for Confluence](https://marketplace.atlassian.com/apps/1232574/guided-pathways-for-confluence-decision-tree-driven-content?utm_medium=referral&utm_source=atlassian&utm_campaign=brand__misc_drill-down-sequence&utm_content=community) it may be a good fit for what I am hoping to provide. How do we set that up?


author: Abi Brown- Kolekti
body: Hi [@TIyoha](/t5/user/viewprofilepage/user-id/5474350)

you can download the app for free and start creating your guides! Once you have downloaded we can guide you through creating - we also have chat in the app if you need any help. If you would like to book a demo call here's my diary [Schedule a meeting](https://meetings.hubspot.com/abi-brown?uuid=6fae312b-06f6-4e41-adc7-0ff33ce77f14)

Kind Regards

Abi

Customer Success manager Kolekti


author: Daniel_Domene_Kolekti
body: [@TIyoha](/t5/user/viewprofilepage/user-id/5474350) , [@Abi Brown- Kolekti](/t5/user/viewprofilepage/user-id/5215008) beat me to it :) We would be more than happy to help and to look at your specific use case.


Tags: cloud

confluence-cloud
?C?mo puedo solucionar esto?
Asked by Marlon Tafur_NDO:

Se queda cargando la pagina y luego me aparece esto![Error.PNG](/t5/image/serverpage/image-id/339834i1B52ADC5244FD987/image-size/large?v=v2&px=999 "Error.PNG")


Answers:
author: Carlos Garcia Navarro
body: Hola! Just to connect the posts, this is a duplicate of this other post: <https://community.atlassian.com/t5/Jira-questions/Como-contacto-a-soporte-de-Jira/qaq-p/2774968>


author: Nicolas Grossi
body: [@Marlon Tafur_NDO](/t5/user/viewprofilepage/user-id/5558784) Welcome si sigue pasando deberias contactar a soporte.
Validate format of fields on edit screens
Asked by Mary Mark:

I have a postal code field and a phone number field that only exists on the jira edit screens of an issue type.   

I would like to use regex expression to validate the format of postal code: A1A 1A1 and phone number is: (123) 456-7890

if do not match prompt error to correct format.

is this possible on edit screens (there is no transition screen and the fields do not exist on the create screen)


Answers:
author: Lisa Forstberg
body: Hi [@Mary Mark](/t5/user/viewprofilepage/user-id/1186104) ,

If you have the scriptrunner addon it allows you to set up a behaviour that reg-exes a field on the edit screen.

Here is another article where they found a solution that you are looking for I believe: <https://community.atlassian.com/t5/App-Central-questions/Use-Behaviour-to-enforce-regex-on-text-custom-field/qaq-p/1482978>

best regards

Lisa

comments: author: Mary Mark
body: Thanks for the find [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516)   
I'm wondering does the script apply to all text fields or specific custom fields. I'm not sure where in the script to specify the custom field name or id?


author: Lisa Forstberg
body: Hi Mary! Do you have the scriptrunner addon? I would recommend using the tutorials on their documentation site to get going.

<https://docs.adaptavist.com/sr4js/latest/features/behaviours>

best of luck

/Lisa


author: Mary Mark
body: Hi Lisa,

I tried for postal code this:

```
def field = getFieldById(getFieldChanged())
def val = field.getValue() as String

if (!val.matches("^[A-Za-z]\d[A-Za-z] \d[A-Za-z]\d$")) {
field.setError("postal code must be A1A 1A1.")
} else {
field.clearError()
} ? ???
```

but still doesn't work. It shows a little warning and error on \^ --\> If (!val.matches line


Tags: data-center

jira-data-center

jira-server

server
Not receiving email or in-product notifications for issues
Asked by apeksha chawan:

![jira_Issue.jpeg](/t5/image/serverpage/image-id/339831i953471650AD9A083/image-dimensions/349x493?v=v2 "jira_Issue.jpeg")

Hello,

I have created a team managed project as a scrum project. Created issues as issue type story or bug or task, I am not receiving any notification as an assignee of an issue. Refer an attachment and let me know if any settings to be modified/added.

Thanks,

Apeksha.


Answers:
author: Jack Brickey
body: Hi [@apeksha chawan](/t5/user/viewprofilepage/user-id/5558372) , welcome to the community.

Who is making the updates when you are not receiving the notifications that you expect? If you are making those updates and you are the assignee, it is likely that you have it disabled in your profile to send you notifications of your own updates. This is a commonly desired setting for obvious reasons. However, if someone else is making the update and you're not seeing it, can you please check the notification settings under project settings?


author: shib saha
body: Hi [@apeksha chawan](/t5/user/viewprofilepage/user-id/5558372) , Are you receiving notifications for any other activity happening in any other project? If you are not receiving any of the notifications at all, it means you email has been blocked due to failed delivery for multiple times.

Raise a support ticket to atlassian they will release your email id from blocked list and you will start receiving notifications again.

This activity can be performed by atlassian only so raising a request is the only solution.

Please let me know in case of any query. Thanks


Tags: cloud

jira-cloud
How to install Jira in firebase console for 1st time?
Asked by Dodo Muhemeri:

How to install Jira in firebase console for 1st time?

I've tried the guide given still the result is denying

Help for integrate the Jira into firebase


Answers:
author: Carlos Garcia Navarro
body: Hi [@Dodo Muhemeri](/t5/user/viewprofilepage/user-id/5500087) ,

Welcome to the Community! Just to confirm: what guide are you using (e.g [have you checked this](https://support.google.com/firebase/answer/9118259?hl=en))? Can you please elaborate on the steps you're following? Do you get any errors or warnings? Thanks!


Tags: cloud

jira-cloud
Jira Automation to get Field Value
Asked by Michael de Marigny:

Hi

I have a Jira Business Form with a custom field which is a list of user names. The idea is that a UI Operator will create a form and select a user name. The form works fine and no issue.

The challenge now is to implement the following automation:

1. When issue is created, then look up field name and get value.
   * eg field name OPERATOR = "Joe Blog"
2. Then using Field value, (Joe Blog), assign issue to an EPIC already called "Joe Blog".

The idea is that we want to create an EPIC for each user and add notes to the EPIC based on teh user.

Thank you in advance


Answers:
author: John Funk
body: Hi Michael,

I am a little confused. Does the Epic already exist before the other issues is created?

If so, Epic A exists with the summary of Joe Blog.

Now, Task B is created and in a custom field is the value of Joe Blog.

Now you want to connect the new Task B as a child of the Epic A.

Is that right?

comments: author: Michael de Marigny
body: Hi John

Yes the Epic already exists. So when the ticket is created, I would like to read the username field, eg Joe Blog, the based of that field assign it to the associated Epic.


author: John Funk
body: And the only thing in common for the Epic is the summary?


Tags: automation

cloud

jira-cloud
Connect Jira with 24/7 IMS (Incident Management Service) Software
Asked by Rodrigo Campos Acosta:

Hi all!!

I have a task where I have to connect Jira with 24/7 IMS (incident Management Service) Software (<https://app.247software.com>)

The idea is to have a functionality which automatically creates a new jira ticket when someone creates an incident in the IMS Tool.

I have this tool as IMS, so using another IMS Tool is not an option.

Thanks ans Regards!!


Answers:
author: Aaron Geister
body: Hello [@Rodrigo Campos Acosta](/t5/user/viewprofilepage/user-id/5559695)  

Welcome to the community. I would say that what was stated above are two options but there is a few more. If you have a webhook from your IMS you can use a Jira automation to get that webhook and create an issue for you based on that webhook listener.   

I would check the IMS tool if it has integrations or a API you can use.   

The other thing you could do is connect IMS to opsgenie and have opsgenie create an alert than create the issue for you. Opsgenie is now fully integrated into Jira and can be done from the Team tab \> Select team \> Operations or from the Setting cog \> Product \> Operations  

I hope this was helpful.


author: Mohamed Benziane
body: Hi,

you can look if there is a connector vetween the two tools or use the Jira API to create an issue whenever a IMS ticket is open


Tags: cloud

jira-cloud

jira-software