youngmon/atlassian-qna huggingface dataset:
Backing Up Trello Boards to Protect Against Disgruntled Employees
Asked by Mark Baker:

This might be a sensitive topic but an important one. In every business from time to time an employee can become disgruntled and, unfortunately, history shows that they can do a lot of damage before exiting.

How can we protect ourselves so if a person deletes every card in a project, which can be done in minutes before it gets discovered, and effectively deletes 6 months worth of a project. All lost forever!

Is there a way to back up each day so that if this was to happen we could just go back to the earlier version and recreate the board and move on with minimal damage?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Mark Baker](/t5/user/viewprofilepage/user-id/4391131) .... me again ?

We all hope that doesn't happen but definitely understand it's always a possibility so to give you a fail safe I think this Power-Up could help with your question:

* [Backups for Trello](https://trello.com/power-ups/5f68db5b510db84238769710) - they also offer a 7 day free trial to see if it offers all the functionality you need.

All the best,

Laura
Can we bulk assign cards to a member's replacement?
Asked by Mark Baker:

When we delete a member from a workspace then deactivate them too is there a way that we can bulk assign their cards to their replacement.

As well, what will happen to any boards that they are the sole member and admin for?

Any and all help would be greatly appreciated!


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Mark Baker](/t5/user/viewprofilepage/user-id/4391131) ?

Welcome to the Community! Let's tackle your questions...

1. There are ways to bulk change a number of things on Trello, I would suggest visiting the Trello Power-Up store - I would suggest checking out [Bulk Actions](https://trello.com/power-ups/5e4464985fd190825d164de3/bulk-actions). If this doesn't offer what you need there are other ways to bulk change for example [Multiselect for Trello](https://chrome.google.com/webstore/detail/multiselect-for-trello/jlnfnpelianecpjoeahaeihmkhnkakof?hl=en) via the Chrome Store (free).
2. With their sole boards this will depend on the Trello plan you are on. If you are on Business Class there will be a super administrator attached to the account in your organisation who will be able to access these boards and remove the member/reassign boards. Alternatively you could ask for them to make you an admin on these boards as part of the handover prior to them leaving.

I hope this helps but if you have any other questions then ask away ?

All the best,

Laura

comments: author: Mark Baker
body: Thanks Laura - we are business class and turning into power users as we build out our remote teams. I really appreciate you assistance on this!


author: Laura Holton _ACE Rotterdam_
body: No worries at all Mark, happy to help ? If that's the case the main administrator of the account should have no problem accessing the employees boards after they leave.
Pivate board
Asked by Agnieszka Kajdaniak:

Hello,  
I have some question abou Trello board. I must make board only with workspace?


Answers:
author: Vero Rivas
body: Hi [@Agnieszka Kajdaniak](/t5/user/viewprofilepage/user-id/4390831)

Look at this posts, maybe can help you

<https://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team>

<https://community.atlassian.com/t5/Jira-Software-questions/Private-Boards/qaq-p/1613085>

Cheers
Why can't I add more than 8 boards to my free account?
Asked by Myffy Dymond:

Hello!  

I am a free business account user, and so I understand that we have a 10 board limit. However, we currently only have 8 boards, and are unable to create any more. We did create our account before the shift to workspaces, so our users do have personal/private boards too. Do these boards count towards the total? Could there be another reason why we are not able to add more boards?  

Thanks in advance for your advice!


Answers:
author: Vero Rivas
body: Hi [@Myffy Dymond](/t5/user/viewprofilepage/user-id/4390683)

Look at this post and check your situation

<https://help.trello.com/article/1237-why-cant-i-create-a-board>

Cheers

comments: author: Myffy Dymond
body: Thank you for this - unfortunately I don't think this page quite answers my question. As far as I can see, our organisation only has 8 boards, and yet we still can't make any more. We are all admins, so this shouldn't affect it either. Any other thoughts?   
Thanks!  
Myffy
Action to move card back to it's past list?
Asked by beninbed:

Hey!

I'm trying to set up actions to move a card back to it's previous list but can't seem to find the right action for it.

Right now I'm using assigned to members to send it back to their list but it means a lot of repeated rules.

Diolch!


Answers:
author: milynnus
body: [@beninbed](/t5/user/viewprofilepage/user-id/2686471)

If the trigger involves the movement of a card to a new list : {triggercardpreviouslistname} the name of the list from which the trigger card comes from
@ing a colleague
Asked by Trisha McQuade:

Hi There. When I @ certain team members they dont receive the message. Any ideas how to fix this?


Answers:
author: Vero Rivas
body: Hi [@Trisha McQuade](/t5/user/viewprofilepage/user-id/4228815)

You should make sure that these people have the notifications activated correctly, that they take a look at this post

<https://help.trello.com/article/793-receiving-trello-notifications>

Cheers

comments: author: Trisha McQuade
body: Hi There Vero

I've checked with her and she is watching the board and card, but isnt getting my @'s when I @ her directly.
Smart links - not so smart?
Asked by Liz:

I've noticed recently the addition of 'smart links' to Trello - however they are not very useful when linking to private things e.g. Slack or HubSpot.

Slack links just show 'Slack' and for HubSpot, it just shows 'Loading...' (it doesn't load, even after leaving it open for \~15 minutes)

Is there a way to switch this off? Or is there a fix in the pipeline to recognise when something is a private link and perhaps leave the whole link as is?

![Slack.png](/t5/image/serverpage/image-id/143113i827E3E2D3DC9C151/image-size/large?v=v2&px=999 "Slack.png")

![Loading.png](/t5/image/serverpage/image-id/143112iDCB5C7584FE6896E/image-size/large?v=v2&px=999 "Loading.png")


Answers:
author: Steffen Gr?tzki
body: There is another discussion about the downside and annoyance of this new behavior:

<https://community.atlassian.com/t5/Trello-questions/Stop-Trello-from-replacing-a-URL-in-a-card-comment-into-a-page/qaq-p/1686289#M46385>

comments: author: Liz
body: Thanks, I've cross posted there now :)


author: Laura Holton _ACE Rotterdam_
body: Hi [@Liz](/t5/user/viewprofilepage/user-id/4390418) ?

Welcome to the Community! There's been a few members raise issues around the smart links so you're not alone in this. I've taken a good look through Trello's available settings and it's documentation but unfortunately there is currently no way to disable this feature.

If you have any other questions let me know ?

All the best,

Laura

comments: author: Liz
body: Thanks Laura! I did a search but couldn't find anything on this topic - does the feature have a different name?


author: Laura Holton _ACE Rotterdam_
body: The doesn't appear to be anything at present on this topic, I've checked the Trello blog, support documentation and their development roadmaps \>\> <https://trello.com/b/nC8QJJoZ/trello-development-roadmap>

It may be something worth raising with Trello Support directly as they could potentially look at making it an editable feature. You can raise a support ticket, upload screenshots, description etc here \>\> <https://trello.com/contact#/>


author: Laura Holton _ACE Rotterdam_
body: Just checking in [@Liz](/t5/user/viewprofilepage/user-id/4390418) - if you've found the above helpful and would like to help others in the same situation find the right answers and/or solutions then you can opt to accept the answer above, making it easy to find for others ?


author: Liz
body: Thanks Laura! I tried to contact them just now, but their ticket system isn't working, what timing!


author: alecsey
body: I also need to switch off this feature.  
In our work we need to see real links in cards!

Now the only way to publish links and see them - without http(s):// protokol.

ex.

[trello.com/b/nC8QJJoZ/trello-development-roadmap](https://trello.com/b/nC8QJJoZ/trello-development-roadmap)

but not:

<https://trello.com/b/nC8QJJoZ/trello-development-roadmap>

PS:

Will write to support: to making it as an editable feature.

comments: author: Liz
body: Thanks, appreciate your input
Is there a job number generator software that links with Trello?
Asked by hiltmacc:

Hi all, I use Trello for my project management, I'm currently creating job numbers with excel, approx 100 a week. This seems very inefficient and I was wondering if there is a job number generator software that links or is compatible with Trello. Any suggestions would be much appreciated!


Answers:
author: David Bakkers
body: Hello [@hiltmacc](/t5/user/viewprofilepage/user-id/4390200)

Every card in a Trello board has a unique number, starting at 1 for the first one created, then incrementing thereafter. By default, that number isn't shown anywhere, and there are a few browser-side add-ins like [Trello Card Numbers](https://chrome.google.com/webstore/detail/trello-card-numbers/kadpkdielickimifpinkknemjdipghaf?hl=en) that make it visible, but a much easier way is to create a custom field and store the card's number in it.

1. Create a new custom number field called 'ID' (or whatever you want to call it)
2. Create a new Butler rule
3. Add a Trigger of the type *Card Move* , with the condition *'when a card is added to the board'*
4. Add an Action of the type *Field* , with the condition *'set custom field "ID" to "{cardnumber}"'*
5. Save the rule

The full rule will be:
> when a card is added to the board, set custom field "ID" to "{cardnumber}"

The variable *{cardnumber}* will be substituted with the number of the card when the rule runs.

Voila! A unique, incrementing number field for every card.

If you want the field to have some extra identifying information, make it a custom text field, so you can set it to something fancy like "ABC-{cardnumber}" or "{boardname}-{cardnumber}" etc. Read the [Trello variables](https://help.trello.com/article/1157-variables) page to see all the variables available for use in Butler rules.

comments: author: milynnus
body: *[@David Bakkers](/t5/user/viewprofilepage/user-id/1575730)*

*Thanks for sharing. I did not know that the card number is unique to the board. Definitely useful to have in a developer's toolkit.*


author: Julie Kathrine Joen
body: Clarification:

{cardid}

The internal ID of the card (for example, FY2OWrnc). This value is always constant.

{cardnumber}

The internal number of the card on the board (for example, 48). This value changes when the card is moved to another board (not always available).


author: Catherine Magnani
body: Hi [@hiltmacc](/t5/user/viewprofilepage/user-id/4390200)

We also use Card Numbers by Reenhanced..works perfectly! :)


author: Vero Rivas
body: Hi [@hiltmacc](/t5/user/viewprofilepage/user-id/4390200)

Look at this power up

<https://trello.com/power-ups/59c3d177178a761767b49278/card-numbers-by-reenhanced>

Cheers
Adding a link to Google Doc in Butler rule
Asked by LKM Dance:

I have an existing rule that when a new enquiry card is set up on the board a number of things happen.

This is instigated by a "Zap" that sends an enquiry from our website to Trello and creates a new card. The card has a checklist and custom fields.

I would like to add another condition in the existing Butler rule that would add an attachment / link to a file in our Google Drive but can't see how to do it. Hopefully someone can point me in the right direction.

Thank you :)


Answers:
author: milynnus
body: [@LKM Dance](/t5/user/viewprofilepage/user-id/4388730)

If the URL is fixed and known you should be able to do it via attach a link Butler action. For my client's case, a Google doc is created in a zapier step and we used another to add the pdf to the card as an attachment.
N?o estou recebendo o link para confirmar o registro de uma conta. Algu?m pode me ajudar?
Asked by Hel?ina S. Le?o:

H? mais de 3 dias criei uma conta no Trello, no entanto, n?o consigo logar porque indicam que preciso verificar a minha caixa de e-mail e confirmar no link de registro, esse e-mail nunca chega, j? fui add em quadros, recebi o e-mail informando e acontece o mesmo, j? coloquei em redefinir senha e nada ajuda.


Answers:
author: Vero Rivas
body: Hi [@Hel?ina S. Le?o](/t5/user/viewprofilepage/user-id/4375912)

Try connecting with the trello support directly for help

<https://trello.com/es/contact#/>

Cheers

comments: author: FELIPE EDUARDO GODINHO ARRUDA
body: oi , tb n?o estou conseguindo confirmar meu email no trello felipe@r1mgroup.com.br


author: Ricardo - GV
body: Eu tamb?m estou com o mesmo problema com a conta de um funcion?rio da agencia. J? reenvie v?rias vezes o pedido de redefini??o de senha. Mas o link n?o chega. J? at? entrei com contato com o servidor de e-mail para ver se est?vamos com algum bloqueio.

Se algu?m descobriu alguma forma.. me avise, por favor!
Anyone having problem with the Outlook Add-on for Mac.
Asked by Rickard J?rl?v:

Since some days ago the add-on in my Outlook is not working. Anyone know of a solution for this. I have deleted and re-installed the add-on without any success. Your help is highly appreciated.


Answers:
author: McKay
body: The only workaround I have found so far is to uninstall Office and reinstall version 16.48 (when the add-in did work). <https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac>

After the reinstall of the older version when you launch the first Office app, make sure to catch the Office updater that pops open and disable automatic updates.

Word didn't work well after this but then I updated just that app (not the rest) and everything has been fine so far.

Not a full solution as it doesn't solve this issue going forward, but at least you will be able to use the add-in in the meantime.

Good luck!

comments: author: Gary Hardiker
body: Yes! this worked for me! Thanks

I've turned off automatic updates hopefully Microsoft will let me know when they have fixed the issue...............


author: Vero Rivas
body: Hi [@Rickard J?rl?v](/t5/user/viewprofilepage/user-id/4390368)

I advise you to talk to trello support, maybe they can help you

<https://trello.com/es/contact>

Cheers

comments: author: Gary Hardiker
body: Same issue- Did you get a fix yet?


author: Christina Theodore-Oklota
body: Ditto. Works on the web interface but not through Outlook for Mac. Was fine until a couple weeks ago.


author: Cate Reid
body: I have the same issue - did you manage to find a fix?

Thanks,

Cate

comments: author: Rickard J?rl?v
body: No, unfortunately not. I have been talking to Microsoft too and they suggested to try with old style Outlook, without success. This is really bothering me since the Trello setup is an important part of my GTD.


author: Cate Reid
body: Oh dear, I am feeling the same as its a game changer for my DTD business. Please can you let me know if you paid for the add on as I didn't?

Cate


author: Rickard J?rl?v
body: Yes, I paid for it and that makes me even angrier. I have the Business Class subscription.


author: Gary Hardiker
body: I'm currently trying to work this through with Microsoft...Its been escalated to Tier 2 support...what ever that means :-)

They did tell me to add the email account again with out deleting the old one. It worked once then stopped...May be worth a try if you havent already.


author: Cate Reid
body: thanks Gary, I will try that


author: Gary Hardiker
body: Had this, this morning from Microsoft Support:

"I would like to inform you that, this specific concern, has been reported and the developers are aware. I also added your information to the report. At this time, we are unable to provide an ETR (Estimated time of resolution) when a fix will be made available but should be resolved in a future updates."

Not really helpful.....


author: Cate Reid
body: Hi Gary,

thanks for the update, please can you keep me updated?   

cate


Tags: app

mac

ms-outlook
Can someone look with me on my Trello and help me make sense of it all?
Asked by Humadyn:

I'm trying to like Trello...but they are making it very difficult. I've got an account...however, I'm not the admin--it doesn't appear so I can't delete the person who was a freelancer helping me. WTH?   

Can someone look with me on my Trello and help me make sense of it all?


Answers:
author: Vero Rivas
body: Hi [@Humadyn](/t5/user/viewprofilepage/user-id/4389959)

You are the administrator of your Trello account, another thing is that you share a board with that person who is no longer there and is the administrator of said board

You can create boards, cards, etc., I would advise you to try it and you can tell us anything.

You can also go through the help of trello

<https://help.trello.com/>

Cheers

comments: author: Humadyn
body: Thanks for responding Vera. I understand that. Although it was under my profile...she was the administrator for a board and was "normal." I could not remove her. Amazingly, I deleted the entire board last night...just to find it there again this morning. More I searched and searched for answers on Trello, YouTube etc...nothing to solve my problem.  

Trello has work to do. In the meantime, I may have to move on to another platform as I don't have hours upon hours to investigate what should be a pretty simple solution.  

Thanks again.
Compartilhamento de quadros sem possibilidade de edi??o de uma das partes
Asked by Mariana Farnesi:

Ol?!

Algu?m saberia me dizer se h? alguma possibilidade, mesmo que paga, de compartilhar um quadro no Trello sem que a outra parte possa edit?-lo?

Obrigada.


Answers:
author: Vero Rivas
body: Hi [@Mariana Farnesi](/t5/user/viewprofilepage/user-id/4390026)

It depends if you at least want to share it, I see it useful, otherwise it would not make sense

Cheers


Tags: image
Free Trello and New Hire Onboarding
Asked by Susan Puckett:

Looking for suggestions on the best ways to use Trello for onboarding new employees without having to get Business Class access. I am interested in using the 30 60 90 Onboarding template to start with.

I'm thinking I could have each Director have their own workspace and 10 boards max to personalize the experience for new hires. New hires could then be given access to the template for their role and copy it for their own personal workspace/board. Would that work?

Please share your experiences on how workspaces and boards were set up, who owned and managed them, how they were personalized by department and/or role, how new hires accessed the boards, how managers/mentors monitored the boards for accountability, etc.


Answers:
author: Nerea L?pez
body: Hi [@Susan Puckett](/t5/user/viewprofilepage/user-id/1332910)

We use [this template](https://trello.com/b/MVwm6SjI/a-hiring-recruiting-board-by-crmble) which works pretty well for us.

comments: author: Susan Puckett
body: [@Nerea L?pez](/t5/user/viewprofilepage/user-id/4391119)

Do you use Trello for their onboarding process (similar to the 30 60 90 day template Trello provides)? What tools do they use after they are hired to complete tasks for new hire training and how are those Trello boards maintained for different departments, etc.?


author: Bugra Cil
body: Hello [@Susan Puckett](/t5/user/viewprofilepage/user-id/1332910) ,  

Our [Hipporello power-up](https://trello.com/power-ups/5dd670e21b2a8973687ca15a/hipporello?utm_campaign=cmrkt_trello&utm_source=community&utm_medium=qna&utm_name=fcs_app&utm_term=21q2 "Hipporello power-up") enables you to manage many HR processes for free. I think it covers your case as well. Basically, you will have your own web page, where there can be many forms; such as leave requests, employee information, etc. Your employees can sign up/login to the portal, and submit these forms, then you will get these submissions to your Trello board as cards. You will be able to communicate with employees through cards, and they will be able to track messages/status on the portal.  

You can either use our ready-made forms, or you can design your own. Currently we have these forms;

* New Employee IT Request
* Job Application
* Leave Request
* Employee Complaint
* Employee Exit
* Time-off Request

You can also read our blog post on [HR process management on Trello](https://www.hipporello.com/blog/hr-process-management-on-trello/?utm_campaign=cmrkt_trello&utm_source=community&utm_medium=qna&utm_name=fcs_app&utm_term=21q2 "HR process management on Trello"), and learn [how to create forms for Trello and use Hipporello](https://www.hipporello.com/blog/create-online-form-receive-submissions-to-trello/?utm_campaign=cmrkt_trello&utm_source=community&utm_medium=qna&utm_name=fcs_app&utm_term=21q2 "how to create forms for Trello and use Hipporello"). Feel free to contact us on our website in case you have doubts. Hope this helps, regards.


Tags: free

onboarding
How do I delete all checked items from a Trello checklist?
Asked by Daniel Jim?nez:

My Trello is extremely slow when I'm moving checklist items up and down.   

I discovered that when I delete all checked items (I've had to delete them one by one because I can't find a "delete all" button), it runs smoothly!


Answers:
author: Vero Rivas
body: Hi [@Daniel Jim?nez](/t5/user/viewprofilepage/user-id/4389703)

I think it can't be done

Cheers
Sales question
Asked by Karl Voelker:

Hello-

I've been trying to reach someone in the sales group to discuss enterprise pricing options for my company. I haven't been able to get a response after multiple attempts over several days.

Is there some other route I should be going to contact sales?

Thank you.

Karl


Answers:
author: Earl McCutcheon
body: Hello [@Karl Voelker](/t5/user/viewprofilepage/user-id/4389595) ,

Thanks for reaching out, and I can see you have already reached out and created a support request with our Customer Advocates team earlier today to get things rolling, and I just wanted to confirm that your support request is the correct location for this inquiry, and one of our advocates will be in touch with you via the request:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1362444>

Regards,  
Earl

comments: author: Karl Voelker
body: Hi Earl,

Thanks for the reply. Is this something that someone might reach out in the next couple of days? I was hoping to get some pricing soon.

Thanks,

Karl


author: Earl McCutcheon
body: Hi [@Karl Voelker](/t5/user/viewprofilepage/user-id/4389595) ,

You should be hearing from the team really soon. As a reference to the expected timeframes please refer to the "Initial Response Times (IRT)" section, for your plans support offering level, under the ["Atlassian Support Offerings"](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html) . Pricing inquiries fall into the L4 request level, with a 2 business day target [initial response time](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html#AtlassianSupportOfferings-4) contingent on factors such as volume of requests.

Regards,  
Earl


Tags: atl-rvw
How to edit dates in Planaway
Asked by alexjotkoff:

I have been using the Planaway power-up with my Trello board and I was trying to edit some dates and out of nowhere, Planaway is requiring a payment method to edit my calendar. Is there anyway around this to keep working with both?


Answers:
author: Vero Rivas
body: Hi [@alexjotkoff](/t5/user/viewprofilepage/user-id/4389753)

Maybe in this case you should talk to Planaway support

<https://planyway.com/help>

Cheers