youngmon/atlassian-qna huggingface dataset:
Upgraded Test to 7.19.18 and Search is not finding new data
Asked by Martin Parsons:

Hi

I have just upgraded our test instance to 7.19.18 and as one of our simple tests of the functionality we use the search function on newly created content.

But it isn't coming up. I have created a new page with a unique word (platypus) and searched for it but it isn't showing.

I tested this on our live instance running 7.19.17 and it worked fine the new page showed up in the search results.

Is there a known issue with this patch, or am I doing something wrong?

Is there some setting I should check for my searching (some kind of re-indexing process maybe)

Any help or advice is appreciated

Thanks

Martin P


Answers:
author: Rodrigo
body: Good day Mr. Parsons,

Here something you could start with is indeed a re-indexing. You could start with the steps here: [Rebuild the Search Index](https://confluence.atlassian.com/doc/content-index-administration-148844.html#:~:text=dashboard%20activity%20feeds.-,Rebuild%20the%20search%20index,-There%20are%20situations), and sometimes a more strict approach is needed or can help by [Rebuild the Content Indexes From Scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html), which includes a server restart.

Hope this steps can be helpful!

With friendly regards  
Rodrigo


Tags: confluence-server

search

server
Confluence Databases - Will we see formulas and will there be more features around the Board view?
Asked by Nate Moss:

Two questions here - I see so much potential in the new database features.

1. Will there be formulas with databases? I'd love to move off of Google Sheets, but I simply can't unless this is coming.
2. The Board view is great, but it lacks a feature to expand an individual card where team members can comment like you can on Trello. We pay for Trello and would love to not and keep everything under one umbrella. Will we see more features added to the board view to combat other tools like Trello or Asana? It's soooo close! Basically - add the title to the card, expand it, and people can add more in-depth details with formatting and leave comments.


Answers:
author: marc -Collabello--Phase Locked-
body: Unfortunately there hasn't been a clear roadmap by Atlassian of what features to expect when.


Tags: cloud

confluence-cloud
How to upload confluence plugin jar file in manage apps
Asked by Kumar:

How to upload confluence plugin jar file in manage apps on confluence. I don't see any option to upload .jar file for the plugin.  

Can someone help me how to upload the plugin file to the my existing confluence  

Thanks,  
Arun  

![download23.png](/t5/image/serverpage/image-id/301194iEA7AC50F3461BEDC/image-size/large?v=v2&px=999 "download23.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Cloud and Server/DC have two totally different architectures for apps (plugins).

An app that comes as a .jar is for Server/DC.

You do not upload anything to Cloud to install an app, you select the app in the marketplace, or give Cloud the descriptor URL of it (that's what you are seeing in your screenshot)

You need to look for the Cloud version of your app, if there is one. The link at the bottom left of your screenshot (Atlassian Marketplace -\> Find new app) is the one you need.


Tags: app

cloud

confluence-cloud
Jira Automation plugin
Asked by __ Shreeyansh:

Hello Team ,

Our JIRA has recently migrated from server to Data center, but the default bundled **Automation for Jira plugin** is not reflecting in our instance.

Current Jira version **v8.20.30**. Is Automation for Jira not supported with current JIRA version ?

While navigating to the marketplace, found the Automation for Jira plugin but my query is that is the plugin which comes bundled with Data center and the plugin screenshot attached are different or we just need to install the below plugin ?

![Screenshot 2024-07-04 121259.png](/t5/image/serverpage/image-id/333449iEE91A684C07B5887/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 121259.png")

Please let me what needs to done.

Suggestions are much appreciated.

Thanks.


Answers:
author: Dick
body: You need to install the plugin. (you won't get charged, there is no license to obtain).

We're running 9.12.7 (LTS) Jira with the Automation for Jira 9.1.1 plugin here.


author: Matthias Gaiser _K15t_
body: Hey [@__ Shreeyansh](/t5/user/viewprofilepage/user-id/5339984)

welcome to the Atlassian Community.

Atlassian included Automation as a standard feature for Data Center with version 9.0, see also [these release notes](https://confluence.atlassian.com/jirasoftware/jira-software-9-0-x-release-notes-1142227613.html#JiraSoftware9.0.xreleasenotes-jira_automation). I'd therefore recommend to upgrade to a 9.x version to make the best use of it. 9.12 is the latest Long-Term-Support release so far and might be a good candidate for you.

Cheers,  
Matthias.


Tags: automation

data-center

jira-data-center
Assistance Required: Updating ?JEDITOR_BASE_URL? Parameter in JIRA System Info
Asked by Khammampati Surendra:

I need assistance with updating the "JEDITOR_BASE_URL" value parameter in the system information of JIRA. Specifically, I am looking for guidance on how to update the base URL for "JEDITOR_BASE_URL" using TOAD or through the JIRA user interface. Could you please provide detailed instructions or point me to the relevant documentation to perform this update?


Answers:
author: Charlie Misonne
body: Hi!

Can you give some more context? What is JEDITOR_BASE_URL for? Is this related to the JEditor plugin?  
Where did you find instructions to update this?

I have used that plugin in the passed but I don't remember anything about the JEDITOR_BASE_URL setting?


Tags: data-center

jira-data-center
How we can restrict new component added on create screen of any issue in a project?
Asked by Aanand Lacheta:

I have created two components(system field) in a project. Now when I am trying to create an issue than on screen components option is showing with dropdown option of those two component, but when I am trying to enter name other than those two component than also it is saving that new component, so I want to restrict that it should not take that new component.![Screenshot (876).png](https://community.atlassian.com/t5/image/serverpage/image-id/333443i7B487AD4545B7F95/image-size/large?v=v2&px=999 "Screenshot (876).png")


Answers:
author: Lisa Forstberg
body: Hi [@Aanand Lacheta](/t5/user/viewprofilepage/user-id/5535889) ,

This feature in the components field is actually saving a lot of time. You cannot configure/alter the behaviour of the components field.

You need to be project admin in order to create components so what you can restrict is who is allowed to create new components.

If all you need is to have one field that is restricted to two values only you need to create custom field of single select type and use that instead of the components field.

best regards

/Lisa


Tags: data-center

jira-data-center
Cloning initiative - child issues not cloning over
Asked by Edward Fordham:

Hi there

I have cloned a initiative in Jira and selected "clone child issues" however once it cloned the initiative the child issues are missing.


Answers:
author: Clara Belin-Brosseau
body: Hello [@Edward Fordham](/t5/user/viewprofilepage/user-id/4807172)

If you're seeking for an easier way to **clone initiatives and their child issues** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2744314&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

![content-hierarchy (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/333739iA54EBA010AC48882/image-size/large?v=v2&px=999 "content-hierarchy (1).png")

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/clone-a-full-issue-hierarchy-at-once?&utm_source=community&utm_medium=answer&utm_campaign=question_2744314&utm_keyword=CS&utm_vendorID=4952).

You can try the app for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


author: Luka Hummel - codefortynine
body: Hi [@Edward Fordham](/t5/user/viewprofilepage/user-id/4807172) and welcome to the community!

If you are willing to try a third-party app, you can try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2744314).

Deep Clone can clone whole issues hierarchies (Initiatives ? Epics ? Tasks ? Subtasks) with its [Epic/Tree Clone feature](https://documentation.codefortynine.com/deep-clone-for-jira/epic-tree-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2744314).


Tags: cloud

jira-cloud
Whitelist the account management email domain in MS Exchange?
Asked by Kyle Anders:

The account management emails keep getting blocked in exchange for being too suspicious I guess. Does anyone know how to stop the emails from being blocked so our staff can get their invites/password reset links?

(If it can only be done in paid licenses, please let me know as well)


Answers:
author: Lisa Forstberg
body: Hi [@Kyle Anders](/t5/user/viewprofilepage/user-id/5471141) ,

Do you mean that MS Exchange is blocking the Atlassian notifications, especially the invite email/reset password email?

An Exchange admin should be able to whitelist addresses to ensure they are not captured by the spam filters. No expert on how but it seems like the [Microsoft community](https://techcommunity.microsoft.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:Exchange_General&q=whitelist) can provide some guidance on this matter.

best regards

/Lisa

comments: author: Kyle Anders
body: Okay, thanks. This is probably true, I guess I'll have to reach out to someone with Exchange admin permissions.


author: John Funk
body: Hey Kyle,

My understanding is the culprit that causes them to be placed on the list is that when the initial invite goes the email address is not been properly set up and ready to go. So Atlassian views this as a sort of fake email address and puts it on the suppression list.  

That's probably easy enough to test, but I would make sure your process is that you for sure have the email address internally ready to go and can receive emails with no problem prior to the invite from Jira.

comments: author: Kyle Anders
body: The email is definitely working, the invite was just being stopped by Exchange quarantine. I've reached out to someone else in the company that may be able to fix it.

Thanks,


Tags: atlassian-guard

cloud

jira-service-management-cloud
Added New status in the workflow and not published but it has impacted all other projects .
Asked by agoutham:

For example, every issue that was assigned the status of "Todo", now has the status of "Back Log", across every active project (about 60 projects). Unfortunately, they don't recall what they did to get to that point and I can not figure out how to undo this. Note the issues are actually assigned the status, it's not just an additional status.


Answers:
author: John Funk
body: Hi [@agoutham](/t5/user/viewprofilepage/user-id/5528346)

I suspect they changed the name of the status, instead of inserting a new status. If you're not familiar with how the workflows work well that's easy to make that mistake. Instead of sticking in a new status with what you want, you simply change the name of the status that's already there.   

But what happens is it immediately changes the name everywhere as it's a shared status. That should be easy enough to check.


author: Jehan Bhathena
body: Hi [@agoutham](/t5/user/viewprofilepage/user-id/5528346)

I would start by checking the audit log <https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/> to verify if the workflow was actually changed, if this wasn't then it is mostly a status change and as per the documentation this is not tracked in the audit logs ?.

comments: author: Lisa Forstberg
body: My audit log actually shows a status updates..but the details can be better :-D

![Screenshot 2024-07-04 at 20.40.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/333569i091C1E2936A65837/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 20.40.12.png")


author: Lisa Forstberg
body: Hi [@agoutham](/t5/user/viewprofilepage/user-id/5528346) ,

Yes someone probably changed the status name via the workflow editor, I have seen this a lot unfortunately. An admin does not even have to publish the workflow for the status change to happen (see screenshot)

You can check the audit log (cog\> system\> audit log) to see if and when the status changed name.

Rectify this through editing the status back to what it was, either via a workflow or via the status lists. (cog\> issues \> statuses)

best regards

Lisa

![Screenshot 2024-07-04 at 08.24.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/333447i2CDABA376A736D1E/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 08.24.59.png")


Tags: cloud

jira-cloud
JIRA??????????????????
Asked by ???? ??:

JIRA????????????????????

????????????????is contained in????????????????????????

?????????????????????


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/>

<https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html>

<https://confluence.atlassian.com/jirakb/how-to-import-issues-with-hierarchy-from-a-csv-into-jira-software-1087512458.html>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

jira-cloud
How to edit multiple tickets dates simultaneously
Asked by Bhagyamalla:

Planned for a particular sprint but unable to work on it need to move a set of tickets to other sprint how Do we change dates


Answers:
author: Lisa Forstberg
body: Hi [@Bhagyamalla](/t5/user/viewprofilepage/user-id/5535781) ,

If you have planned a set of issues in a sprint and realise during the sprints period that you need to move them to the next sprint you can work from the backlog view mark one or more issues in the active sprint and then drag them down to the backlog (or other sprint if that has been created)

You can also create a filter based on your active sprint and choose bulk change \> edit fields \> change the sprint field.

best regards

Lisa


Tags: atlassian-marketplace

atlassian-marketplace-cloud

cloud
How to create ticket in backlog without specifying due date and start date as will pick during worki
Asked by Bhagyamalla:

Aiming to create ticket in backlog but not sure when that will be added to sprint need info how to do without adding start date and due date, as it reflects in my timeline if I add


Answers:
author: Lisa Forstberg
body: Hi [@Bhagyamalla](/t5/user/viewprofilepage/user-id/5535781) ,

Welcome to the community!

Jira out of the box does not automatically force you to add start date and due date when you create issues.

However this might be the case if:

* The Jira admin might have made these fields mandatory in your project
* There might be a workflow validation in place
* There might be an automation in place
* If you are using Plans for your project scope. There is a setting for automatic scheduling in plans that can inheriting sprint dates or release dates and use them to set start and end dates.

best regards

Lisa


Tags: atlassian-marketplace

atlassian-marketplace-cloud

cloud
Jira automation IP adress
Asked by ????:

I would like to allow only specific IPs coming from Jira automation.

I checked the IP list at <https://ip-ranges.atlassian.com/>,

but I confirmed that the number was very large.

Are there any special IP ranges that Jira Automation uses?

If not, I wonder if it is possible to limit the IP list based on region and product.

The product division is relatively clear,

but it seems that the region cannot be restricted in the Jira system settings.

Thank you.


Answers:
author: Bo Zhao
body: Hi [@????](/t5/user/viewprofilepage/user-id/5535768)

You can restrict your data residency to a certain region under **Jira Admin** --\> **Security** --\> **Data residency**

Beware that some services and 3rd party apps may be unavailable during the data migration.

Ref: [Understand data residency](https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/)

comments: author: ????
body: [@Bo Zhao](/t5/user/viewprofilepage/user-id/2926611)

thank you for your reply.

However, I think my question was misrepresented.

This refers to region restrictions on the origin of webhooks that occur in Jira Automation, not the data residency region.


author: Bo Zhao
body: Yeah, I should've explained as well, Jira Automation and Jira services are integrated, so the IP ranges used by outgoing requests from Automation go through the same Atlassian web proxy. When you restrict your Jira region, it also restricts the IP of your Automation.

It is a risky move though, I'd strongly advise you test this with maybe a free-tier account.


Tags: cloud

jira-cloud
Can i clone a ticket from our site to customer site ?
Asked by john kondogonis:

is it possible for me to clone a ticket from our site to our customer's site? i have an account with both sites.

Thanks


Answers:
author: Fernando Eug?nio da Silva
body: [@john kondogonis](/t5/user/viewprofilepage/user-id/5535758) , Welcome to the Atlassian Community!

You can make this Jira issue clone between two different sites using Jira Cloud REST API. You need use Create Issue event sending a Web Request in Jira. Follow this documentation to know about the API REST: [The Jira Cloud platform REST API (atlassian.com)](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post)

Regards,

Fernando


author: Luka Hummel - codefortynine
body: Hi [@john kondogonis](/t5/user/viewprofilepage/user-id/5535758) and welcome to the community!

If you are willing to try a third-party app, you can use our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2744187) to clone your issue across instances with its [Instance Clone feature](https://documentation.codefortynine.com/deep-clone-for-jira/instance-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2744187).


Tags: cloud

jira-cloud
Why can I not create a new project?
Asked by Bailey Daguio:

When I open my Jira account and head to projects it does ot give me the option to create a new project. That option is usually in the upper right hand corner but I do not see that as an option.


Answers:
author: Sreenivasaraju P
body: Hi [@Bailey Daguio](/t5/user/viewprofilepage/user-id/5535734) ,

Only jira-admins can create company managed projects.

Under Global permissions we can define we can create team-managed projects.

Please check the **Create team-managed projects** permission under **Global Permissions**.


author: Fadoua
body: [@Bailey Daguio](/t5/user/viewprofilepage/user-id/5535734)

Welcome to the Atlassian Community!

Did you check with your Jira Admin? May be some changes where only users belonging to a certain group can create new projects.

Please check what change was made that could have triggered this behavior.

Bes,

Fadoua


Tags: cloud

jira-cloud
Mapping the story points field between company-managed and team-managed projects?
Asked by Gordon Bissell:

Is it possible to get a company-managed project (that uses the default "Story Points" field) to see the default "Story point estimate" field from team-managed projects?

We have a company-managed project (call it "MASTER") that we use to manage a number of other projects (both company-managed and team-managed); by setting the MASTER board's filter as such:  

project in (MASTER, PROJECTA, PROJECTB, PROJECTC, ETC) AND issuetype in (Bug, Story, Task) ORDER BY Rank ASC

Tickets from all those projects appear in the backlog of the MASTER project, and we can drag tickets into sprints on that MASTER project. However, whilst tickets from company-managed projects (e.g. PROJECTB) show their story point value, tickets from team-managed projects (e.g. PROJECTA) just show a dash. Is there any way to get the MASTER project to use the "Story point estimate" field on those team-managed projects?


Answers:
author: Mikael Sandberg
body: The short answer is no, your main project cannot see the Story point estimate from a team-managed project. TMPs do support some global fields that are company managed, but Story points is not one of them. So currently your options would be to convert your TMP to a company-managed one in order to see story points on the main board. Or use a global number field and then in TMP use that field and either manually set it to the same as Story point estimate or use an automation to keep the two fields in sync.

comments: author: Gordon Bissell
body: It's almost like Atlassian sat down and thought "how do we maximise incompatibility" when they invented next-gen/team-managed/whatever-it's-called-this-week projects.

It baffles me why they'd use a different field for the same thing in the two types of projects.


Tags: cloud

company-managed-projects

jira-cloud

story-points

team-managed-projects