youngmon/atlassian-qna huggingface dataset:
I somehow have 2 email addresses assigned to my account and i am constantly receiving an emial to ea
Asked by anthonypapas:

I somehow have 2 email addresses assigned to my account and i am constantly receiving an email to each email address which i am trying to change


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@anthonypapas](/t5/user/viewprofilepage/user-id/4325020)

Welcome to the Atlassian Community!

You have to follow this guide to change your email <https://help.trello.com/article/773-changing-account-credentials>

If you want to merge multiple accounts then [ask Trello support](http://trello.com/contact)
Add hours to a task in a checklist of a card.
Asked by Elsemiek Gerritzen:

Hi everyone,  

Does anyone know if there is a possibility to add hours to a task within an checklist in an card? For instance: we have a big client task, I make a card for that task. Within that big task we have subtasks. I want to give hours to that subtasks, so we know if we stay on track with the given hours to the client. Does anyone know if there is a power-up for this? I already know you can add persons to tasks from a checklist (I use the business Trello).   

Note: I am not searching for a tool to track my time per task. I want to give hours to task to see if we stay on track with the sold hours to my client.   


Answers:
author: David Bakkers
body: Hello [@Elsemiek Gerritzen](/t5/user/viewprofilepage/user-id/4179410)

If by 'task' you are referring to [Checklist Items](https://help.trello.com/article/942-how-to-use-advanced-checklists-to-set-due-dates-and-add-members-to-checklist-items), then no, they do not have the capacity to track or store time, either started or elapsed; they have only a name, a due date and an assigned member.

My only suggestion would be to insert the time in the*name* of the checklist items, such as "Do this task in five hours - 05h", then export all the board data and create your own report / tool that parses the time from within the name and turns it into a number you can use for your purpose.

comments: author: Elsemiek Gerritzen
body: Hi David,   

Yes, bij tasks I mean checklist items. Shame there is no option for it yet. Thanks anyway for your reply and help.


author: Trevor Massey
body: Has this been resolved yet?
How to control a card variable made with a template in another board?
Asked by John-Arild:

**Case:**   

We have 2 Trello boards.  

Board 1: Where cards come in from PipeDrive via Zappier into a column  
called "Products Started."  

Board 2: We have templates created for different products which contain different  
checklists and conditions according to that product.  

What we would like to do is when a card is moved into the column "Products Started" on Board 1, make a copy of the card to Board 2 into the list "Catalog Inbox" using the template we have created for catalogs.  

**Is there a variable we can use in the rules that can control that?**   

Appreciate any help on the issue.  
Thanks


Answers:
author: milynnus
body: [@John-Arild](/t5/user/viewprofilepage/user-id/3983137)

In this case, it will not be a variable but you can use a lookup or find card under cascade by card title to locate the card.


Tags: board

variable
New to Trello and setting up new boards and cards.
Asked by Ky Knight:

Yesterday on the homepage I could see "Up Next" and "Your Items" - today it is gone and only shows a "Get Started" blurb even though all boards and lists are still there.


Answers:
author: Vero Rivas
body: Hi [@Ky Knight](/t5/user/viewprofilepage/user-id/4324181)

What do you need, what do you want us to help you with?

Cheers
Where is Trello's calendar view?
Asked by Hashem ElAssad:

I cant find it anymore! Someone referred me to to this post <https://community.atlassian.com/t5/Jira-Software-questions/Calendar-view-disappeared/qaq-p/1618078> but when I contacted the person in question, I was told that this was a Jira post not trello.![d (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/136309i96D6C01DF9C7AEEF/image-size/large?v=v2&px=999 "d (2).png")


Answers:
author: milynnus
body: [@Hashem ElAssad](/t5/user/viewprofilepage/user-id/1818815)

Looks like this board is on a free plan. Calendar view is part of business class now together with others. The view would be sitting under the board drop down on the top left. Try it to see if it is available on a free board. Your alternative will be a power up but you are limited to 1 power up on a free plan.

comments: author: Hashem ElAssad
body: That solved it. Thanks!


author: Vero Rivas
body: Hi [@Hashem ElAssad](/t5/user/viewprofilepage/user-id/1818815)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Jira-Software-questions/Calendar-view-disappeared/qaq-p/1618078>

Cheers


Tags: calendar

view
Cards "Corrupting" When Moved
Asked by Paul Engel:

Recently, I've started adding cards to Trello by dragging web links to the list. This appears to work fine, but when I move the new card to another list, about half the time the details of the card, (title, description, cover, etc.) are lost and the title is replaced with the link as text.

What is odd is I haven't figured out how to reproduce it reliably. I just dragged 17 cards I had created this way and six of them corrupted as I described.


Answers:
author: milynnus
body: [@Paul Engel](/t5/user/viewprofilepage/user-id/4323972)

If I am not mistaken, what ever you dragged in is probably going into the card as an attachment - just like you would to upload a picture. Check to see if this is correct.

comments: author: Paul Engel
body: No, I'm actually dragging the link to a list and its creating a new card. Then sometimes, when I drag the card to another list in the same board, everything in the card disappears and the URL becomes the title of the card.


author: milynnus
body: [@Paul Engel](/t5/user/viewprofilepage/user-id/4323972)

Thanks. Learned something today.
student discount
Asked by paul murphy:

Hi, I have sent multi emails to the support team about applying for a student discount and have heard nothing in return. Can someone advise the best route to claim the discount.


Answers:
author: Soumyadeep Mandal - SaM
body: Hey [@paul murphy](/t5/user/viewprofilepage/user-id/4323944)

You have to keep contacting them because only Atlassian Team can help you out!


author: Soumyadeep Mandal - SaM
body: Hi [@paul murphy](/t5/user/viewprofilepage/user-id/4323944)

Welcome to the Atlassian Community!

You have to follow this guide <https://help.trello.com/article/1133-educational-discount>

OR you can [Ask Trello Support](http://trello.com/contact)

comments: author: paul murphy
body: Hi,

Yep, I have emailed them a couple of times now, over the last 3 weeks - no response.

Paul


author: paul murphy
body: Hi [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583) ,

Still no response.

Paul


author: Soumyadeep Mandal - SaM
body: Hi [@paul murphy](/t5/user/viewprofilepage/user-id/4323944)

Welcome to the Atlassian Community!

You have to follow this guide <https://help.trello.com/article/1133-educational-discount>

OR

[Ask Trello Support](http://trello.com/contact)
Student Discount
Asked by paul murphy:

Hi, I have sent multi emails to the support team about applying for a student discount for Trello business and have heard nothing in return. Can someone advise the best route to claim the discount.

Thanks

Paul


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@paul murphy](/t5/user/viewprofilepage/user-id/4323944)

Welcome to the Atlassian Community!

Please follow the answer from this post <https://community.atlassian.com/t5/Trello-questions/student-discount/qaq-p/1649503>


author: Soumyadeep Mandal - SaM
body: Hi [@paul murphy](/t5/user/viewprofilepage/user-id/4323944)

Welcome to the Atlassian Community!

Please follow this guide <https://help.trello.com/article/1133-educational-discount>

OR you can [Ask Trello Support](http://trello.com/contact)
Moving Custom Fields on a card
Asked by Timothy Cousins:

I don't see a way to move a Custom Field (sort of like how you can move one Checklist item above/below another item). I created 3 Custom Fields, but needed to change one field from text to dropdown. In order to do that, I had to delete the field (problem #1). Then when I recreated the field as a dropdown, it added that field to the end of my list (all the way to the right of the card's Custom Fields), and I want it to be the first Custom Field (problem #2). How do I solve this or is that currently not something Trello can do w/ Custom Fields?


Answers:
author: milynnus
body: You can do it from setting panel. Drag the CF to change the order it will display at the back of the card.


author: milynnus
body: [@Timothy Cousins](/t5/user/viewprofilepage/user-id/4323905)

You can drag the cf on the setting panel to change the pos
Butler Command: when a specific titled card is moved from a list, archive that list
Asked by K Walters:

Hi,

Is it possible to do the following?:

I have a list with cards and want that list to auto-archive after I move a particular card (e.g. card titled 'meeting') to another list. And then when that list archives, create a new list that has the same cards as what were on the list that was archived. It is basically a case where I have a weekly meeting with the same agenda items (cards) and the last step of the meeting is writing the meeting notes. Once the meeting notes are written, I move them to the 'meeting notes' list and at that point I want the agenda item list to archive and a new one appear for next week's meeting.  

I have been through Butler and it seems that I would need a combination of the trigger in the rules section and the action in the calendar section. Hoping there is a way to combine both or just a way to make this function happen.

Appreciate any help here. Thanks!


Answers:
author: milynnus
body: [@K Walters](/t5/user/viewprofilepage/user-id/4320560)

My guess is that you needed the calendar trigger because it allows you to archive the entire list. However, if you move the card out, that card will not be archived together with the rest of the cards.

It was an action I would like to use for a client but the condition to archive is not time specific but a user event like in your case the completion of a meeting or completion of a checklist of linked cards.

The other constraint you are likely to face is the need to have to "for each card in item" since the two list of cards - move to archive and the other is to copy a new set of cards for the next meeting.

Fortunately, I was able to have a trigger that will evaluate each list each list and archive the entire list based on the completion of the checklist. My objective was to have a complete record of the task together with all the subtasks for audit purposes.

Do published your final solution for us to learn. Thanks
The only admin to board lost account login details
Asked by AW:

Hi,

I have a board in my team that I need to make changes to. The only admin on the board has lost their login details.  

How do I reassign myself as an admin to the board? I am an admin on the team it belongs to, but not on this board.

Thank you.


Answers:
author: Vero Rivas
body: Hi [@AW](/t5/user/viewprofilepage/user-id/4262084)

The administrator who tries to recover his access data or look at this posts, maybe can help you

<https://help.trello.com/article/768-changing-the-admins-of-a-team-or-board>

<https://help.trello.com/article/790-making-a-user-an-admin-of-a-board>

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

Cheers
when I update a new due date, trello simply does not change it,
Asked by Gerardo Hern?ndez:

I can not use my due dates in the calendar....I change the due dates and some seconds after, all they return to the last define date.

I contacted customer service but they insist that I shall read the community's reviews in order to find an answer..... I don?t find some useful information to solve it.... I feel lost

Any suggestion?


Answers:
author: milynnus
body: [@Gerardo Hern?ndez](/t5/user/viewprofilepage/user-id/4323437)

What does the Activity log says about who made the change? Is there a Butler icon there? It can offer some clue. When this happens, go over to Butler under Rules to check the console (click bulb like icon) for each enabled rule. All the best to your troubleshooting effort.
How to set up quarters/trimesters/just put the month?
Asked by Transcendent:

I find the start date/due date a very limited. Is there a way to set up quarters/trimesters/and put simply the month without a date?  

If not, I think this should just be added as a basic feature with the dates.


Answers:
author: milynnus
body: [@Transcendent](/t5/user/viewprofilepage/user-id/4076034)

You might want read this page on Formatting dates

<https://help.trello.com/article/1159-arithmetic-in-date-variables>

comments: author: Transcendent
body: Read it. Doesn't seem to really help me. If it does, I'm not seeing it.


author: milynnus
body: [@Transcendent](/t5/user/viewprofilepage/user-id/4076034)

So it depends on your specific requirement. So for example when you set a due date you want to move it to Deadline \<July\> then you use {cardduedate\~Mo} as part of list name in Butler move action like Deadline {cardduedue\~Mo}. Likewise you can do adjust the date to be next Monday and keep it in a CF. (Please check for actual syntax)


author: Transcendent
body: I'm so new. :(   

Butler move action? I feel like an idiot. So I saw butler button and clicked on it. Selected the due date tab, it is in date to make these commands. I see "select date trigger." Basically, some things have specific dates. Some things the date is not known yet but the month is. Some things only the quarter is known. This doesn't rewrite the entire date system so I can't make specific dates, can it?


author: milynnus
body: [@Transcendent](/t5/user/viewprofilepage/user-id/4076034)

You can use custom field if you need another date field.


author: Transcendent
body: I tried custom field, it wouldn't let me due the month only. How do I put in the command for {cardduedue\~Mo} in the custom fields due date?


author: milynnus
body: [@Transcendent](/t5/user/viewprofilepage/user-id/4076034)

In that case when you set you due date, set the custom field to that variable but this would be just a text custom field. Do take time to explore Butler. It should cover 80-90 of what you need to do. Just be aware that it does not and if else type requirements nor using a date value of one card for another just to cite two that is faced by many people. Happy learning.
I am looking for somone to set up Trello for me
Asked by Steve Wisner:

I live in the Los Angeles area. I think this would be very good for myself and my team. I want to find an organizer that can help me today or this weekend to set it all up and coach me on how to use it.


Answers:
author: Dan Ivory
body: Hi [@Steve Wisner](/t5/user/viewprofilepage/user-id/4323350)

We may be able to help with this, would you mind entering your details in this form so we can reach out to you and take it from there? (Note this page is mostly about custom Trello apps, but we can help with other more general set-up tasks too).

<https://www.adaptavist.com/solutions/trello-services>

Thanks,

Dan
Butler Command - Move Cards from Daily Tasks to Do Today and recreate Daily Tasks
Asked by julia pulawski:

I am creating a scheduled command in Trello, and I'm not sure what the difference is between the Action "create a new list" and "create a unique list;" and "create a new card" and "create a unique card." Can someone explain, or send me to an explanation?

I'm trying to get my Daily Tasks list to always be on my board, but I want it to automatically duplicate the cards and put them in my Do Today list. If anyone can just tell me how to do this, that's fine! lol. Anyway, this is how I'm setting up my Butler command so far:

\*

Trigger = every weekday at 5 am Action =move all the cards in Daily Tasks to Do Today

Trigger = every weekday at 5:10 am Action = create a \[new or unique?\] card with the title 'check email' in list Daily Tasks on board Daily Task Management

\*

The thing I don't like about this is that I will have to create a command for each list item. Ideally, I would be able to just add a card to the Daily Tasks list, and have a command that replicates that list in Daily Tasks and Do Today.


Answers:
author: Ryan
body: Hi Julia,

if you choose the option to "Create a unique card..." this will only create the card if there isn't another one with the same name in that list. If there is already a card with that name in the list, Butler won't create a card and the rule will stop executing. "Create a new card..." will always create a new card, even if there is a matching one in the same list.

You can also choose to add more "create card" in the same calendar rule. This will reduce your amount of card runs while creating your different cards. Alternatively, you could create a kind of template list, and then use the command "Copy all the cards in list x to list y".

Thanks,  
Ryan
Trello - Atlassian does not sync
Asked by Johan Goeminne:

I am a Trello user since a few years, and i wanted to login on bij desktop at work but i was asked to login with atlassian; i downloaded the app and logged in with my trello account, but it won't sync my Trello bords; it's like i am a new user there. i also can not go back to the trello version i used to be use; how can i sync my bords in the Thalassian app ?


Answers:
author: Vero Rivas
body: Hi [@Johan Goeminne](/t5/user/viewprofilepage/user-id/4322821)

Look at this post

<https://help.trello.com/article/1197-using-trello-with-an-atlassian-account>

In any case, contact Trello Support

<http://www.trello.com/contact>

Cheers
email verification
Asked by Liene:

Hello,

Why do I always have to verify through my gmail when logging in Trello? It wasn't like that before and I haven't added any extra security myself. Is it possible to turn it off?

<br />

Thanks,

Liene


Answers:
author: G subramanyam
body: Hi [@Liene](/t5/user/viewprofilepage/user-id/4322652) welcome to the Atlassian community.

Please be informed, Atlassian is sending the email verification codes to all it's users and for all their product logins.

At the moment, I don't see their is any option to turn it off nor deny the code, given the additional level of security.

We have to wait and see if Atlassian team is going to officially role out the news. Till then, stay safe with your login credentials and stay healthy.

comments: author: Liene
body: Thank you for explaining!  
Hopefully they change it soon since it's pretty annoying to have my gmail full of their emails...


author: Jeff Bendel
body: When was this added? I use the same computers (windows / macbook) and have seen this more often and random. I will be using Atlassian all day and all of a sudden I am logged in without any functionality and I have to refresh to get it to send a verification. I love extra security. Verifying daily / middle of the day after heavy usage seems more like a bug than security. Please let me know if Atlassian thinks users logged into 2 computers simultaneous will cause this more often. Thanks


author: Andreas Benzing
body: This is horribly annoying and doesn't add any security. I want to login with Google and then am supposed to verify my email - where's the sense in that?
Not receiving notifications on publishing any confluence page
Asked by ravi k:

Hi Experts,  

<br />

Email notifications are not received when a team member is publishing a page in the shared confluence space.  

We tried all notifications settings.  

Ex: We tried in profile setting. And Tried in Watchers But no luck.  

And When click publish the page i am not getting the Check box option (Notify the users?  

Thanks,


Answers:
author: Andy Gladstone
body: [@ravi k](/t5/user/viewprofilepage/user-id/4764089) I am moving this question to the Confluence Questions collection so more community members will have visibility to assist.


Tags: cloud
Is there a way to customize the page statuses globally?
Asked by Julienne Mae Anito:

Currently, we are only able to customize the pages statuses per space. But this seems tedious and ineffective. Is there a way to customize the page statuses that we can use for all our spaces at once?![status.png](https://community.atlassian.com/t5/image/serverpage/image-id/209304iEFD47ED0B80B069C/image-size/large?v=v2&px=999 "status.png")


Answers:
author: Ste Wright
body: Hi [@Julienne Mae Anito](/t5/user/viewprofilepage/user-id/4997297)

Not as far as I know.

I couldn't find a feature request for this, but you could raise this as a suggestion? You can do this from here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: cloud

confluence-cloud
Delete request button?
Asked by Lydia Andeskie:

Our Special Collections department is hoping to remove the 'Request' button from our collection overview pages, as we are unsure where those requests go and are thus unable to field those requests. Any help would be appreciated, thanks!


Answers:
author: Trudy Claspill
body: Hello [@Lydia Andeskie](/t5/user/viewprofilepage/user-id/5000381)

Welcome to the community.

Can you provide a screen image for reference? Black out anything that is confidential.

I notice you asked the [same question in the Jira community](https://community.atlassian.com/t5/Jira-questions/How-to-delete-the-Request-button-from-collection-overview-page/qaq-p/2097373). Is this issue actually related to the Confluence product?

There should be somebody in your organization who has Administration access to your instances that can investigate the issue, find out the configuration behind the Request button, and remove it if desired.


Tags: cloud
ILLiad Shipment Tracking Addon issues
Asked by Deniz Unal:

Hello I am having issues with my Iliad shipment tracking Addon. Here is the image of the issue with thanks. ![Illiad shipping issue.PNG](/t5/image/serverpage/image-id/209249i390D29D6212BA7EB/image-size/large?v=v2&px=999 "Illiad shipping issue.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you may be in the wrong place. I think the system you are asking about has its documentation hosted in Confluence, and you have clicked on "help with Confluence", rather than "help with our application"