youngmon/atlassian-qna huggingface dataset:
How do I check the progress or cancel an "Export pages" task in Confluence Cloud?
Asked by Nuwan Jayawardene:

I initiated an export pages task in Confluence Cloud and accidentally closed the progress view window. Thinking I might have cancelled the task, I tried to initiate an Export task once again only to prompted saying that an export is running in the background.

Is there any way I can check the progress of this background task?  
How will I be notified to download the prepared zip once the task is complete?


Answers:
author: Daniel Eads
body: Hi Nuwan,

Unfortunately there's no progress indicator for Cloud exports currently. If you have one that's running longer than you feel it should and would like help, you can definitely [raise a support ticket with us](https://support.atlassian.com/contact) and a Cloud support engineer will investigate.

Once the backup is complete, the Backup Manager page will have a link for you to download. Screenshot example:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/36264iD60BBDD0F8AE99E5/image-dimensions/534x163?v=v2 "image.png")

Cheers,  
Daniel

comments: author: Julien Bonastre
body: Wow. Atlassian never fails to disappoint with their half-baked features.. How are they still so popular and expensive with quality work like this? ??


author: Leong Kok June
body: May I know where to find Backup Manager?


author: Julien Bonastre
body: Jira - Settings, scroll down, wayyyy down, in left navigation menu , it should be there


author: Kieu Anh Dung
body: F5 and everything is gone and where the \*\*\*\* is Backup Manager page in Cloud version?


author: Fun Man Andy
body: Just FYI... it's April 2024 and Back Up manager in Cloud doesn't have export status ?


author: Rukiye ?etiner
body: Hello

I too have started an HTML export task and now I can not see it cannot stop it. My work is interrupted and there is no way to STOP this started export task. How can Atlassian not even provide a workaround if not a feature?


author: Kieu Anh Dung
body: It is quite a simple implementation, not sure why Atlassian does not fix it, you can manually check it as below:

- Open Networks in browser Devtools, copy the progress endpoint as [https://fifadigital.atlassian.net/wiki/rest/internals/1.0/io/export/\[id](https://fifadigital.atlassian.net/wiki/rest/internals/1.0/io/export/[id)\]

- When it returns "complete": true, then copy the href value

- Download the file at [https://fifadigital.atlassian.net/\[href](https://fifadigital.atlassian.net/[href) value\]


Tags: cloud

confluence-cloud

export
configuring Jira--> Confluence link to a specif place in the confluence page
Asked by kerensho:

Hi,

I'm using Jira and Confluence in the cloud.

when I create a Jira issue from within a Confluence page the associated issue is created with a link to the Confluence page, but clicking on this link takes me to the heading of the page and not to the "real" issue.

does anyone have a solution?

thanks in advanced

Keren


Answers:
author: AhmadDanial
body: Hello, Keren.

From the description that you have provided, I believe that you are referring to the process of creating JIRA issue from Confluence mentioned in the [Create issues from inside Confluence](https://confluence.atlassian.com/confcloud/use-jira-applications-and-confluence-together-724765436.html#UseJiraapplicationsandConfluencetogether-CreateissuesfrominsideConfluence). Nevertheless, I would like to understand what you mean by the following:
> but clicking on this link takes me to the heading of the page and not to the "real" issue

Can you provide more details on this, possibly via some screen shot(s) so that I can have a better understanding on the behavior that you are seeing and I can have it tested on my end too? Thanks.


Tags: cloud

confluence-cloud

jira-cloud
No Confluence notifications or stats in Jira Core
Asked by Andr? Wendt:

Unfortunately, I see no confluence notifications or stats in jira. Everything worked normally until yesterday. Please help. Thanx


Answers:
author: Shannon S
body: Andr?,

I would recommend reaching out directly to the [Support Team](https://support.atlassian.com/contact/#/) for this. Since you're on Cloud, they will need to check your log files for you in order to determine what happened to your instance.

Thank you for your understanding!

Regards,

Shannon

comments: author: Andr? Wendt
body: I did this :) Thanks


Tags: cloud

confluence-cloud

jira-cloud

jira-core
Formatting a Confluence Form
Asked by Johnson Robertson:

I am creating an interactive user form which has several fields both Mandatory and non-Mandatory. Right now the formatting is the default one. Is there a simple way to format the contents except to use the CSS to handle the same. I found some issues using the CSS as it caused my entire form go out of shape. Please advise. Thanks in advance.


Answers:
author: Stefan Kleineikenscheidt _K15t_
body: Hi Johnson,

Confluence doesn't support Forms out of the both, so you must be using an app. Which app are you using?

-Stefan
Why do i see a blank space character in Confluence Forms
Asked by Johnson Robertson:

I am using Confluence tool to create a user form. Inside the Confluence forms i am using several Field Definition Macros, Field Macros and Rules macros. Every time i edit the form i am seeing a blank space inserted "A". Why does this happen ? I am inserting comments inside the edit form macro to provide better understanding of the functionalities i am trying to achieve. Is that because of this i am seeing an empty space character marked by "A". Please advise. Thanks in advance.


Answers:
author: Stefan Kleineikenscheidt _K15t_
body: Hi Johnson,

Confluence doesn't support Forms out of the both, so you must be using an app. Which app are you using?

-Stefan
After Confluence purchase, how do I download to server?
Asked by Blake Smreker:

Hello all. I just purchased Confluence to run on a self hosted Server. How do I download this? I can't seem to figure it out, and all help is appreciated, thanks.


Answers:
author: Ollie Guan
body: Hi [@Blake Smreker](/t5/user/viewprofilepage/user-id/2197296),

Download Confluence Server

<https://www.atlassian.com/software/confluence/download>


Tags: confluence-server

server
HTML macro - can I have more than one on a page?
Asked by Christine Sorenson:

HTML macros are enabled for our internal corporate wikis.

I observe that when I insert a SECOND one on a given wiki page (link to graphic with clickable image map) the second one does not work.

I am guessing - am I limited to only one HTML macro on a given wiki page?


Answers:
author: Bill Bailey
body: Maybe you should provide the HTML code that you are trying to insert? I am not aware of any limit on the number of HTML macros (but I really try to avoid using them).

comments: author: Christine Sorenson
body: There are two images. Each in its own section. Each gets code like this, which I park in the HTML macro. (note, I didn't include the full source URL to the graphic) When I have one image in one HTML macro on a page, it works great - image has a clickable image map.

The clickable image map is created in Adobe Dreamweaver.

When i create a second HTML macro in a different section, pointing to a different graphic, it doesn't work - meaning, you don't have a clickable image map. Note that both graphics and the pages being pointed to are almost completely different from each other. There is only one box that is in common.

Note, I already did a workaround and created one giant graphic since I presumed this was a limitation.

\<!doctype html\>  
\<html\>  
\<head\>  
\<meta charset="utf-8"\>  
\<title\>Untitled Document\</title\>  
\</head\>  

\<body\>  
\<img src="main_flow_102618a.PNG" alt="" width="1288" height="721" usemap="#Map"/\>  
\<map name="Map"\>  
\<area shape="rect" coords="451,64,783,246" href="<https://wiki.web.att.com/x/YYz7N>" target="_blank"\>  
\<area shape="rect" coords="25,300,366,471" href="<https://wiki.web.att.com/x/Zoz7N>" target="_blank"\>  
\<area shape="rect" coords="441,302,780,469" href="<https://wiki.web.att.com/x/zSE0NQ>" target="_blank"\>  
\<area shape="rect" coords="864,304,1203,472" href="<https://wiki.web.att.com/x/YJcBNQ>" target="_blank"\>  
\<area shape="rect" coords="29,528,373,697" href="<https://wiki.web.att.com/x/-5kBNQ>" target="_blank"\>  
\<area shape="rect" coords="453,528,788,696" href="<https://wiki.web.att.com/x/AZoBNQ>" target="_blank"\>  
\<area shape="rect" coords="868,528,1207,696" href="<https://wiki.web.att.com/x/AZoBNQ>" target="_blank"\>  
\</map\>  
\</body\>  
\</html\>


author: Bill Bailey
body: With that code, you have basically created nested pages. You need to delete this section at the top

```
<!doctype html>
<html>
<head>
<meta charset="utf-8">
<title>Untitled Document</title>
</head>

<body>
```

And this section at the bottom

```
</body>
</html> 
```

Your code was confusing the browser. I am surprised it worked as well as it did. What you want to do is insert only blocks of HTML code in the macro, not whole pages.


Tags: html

wiki
How to obtain same day tech support?
Asked by Jose Mercado:

What can I do to obtain same day tech support? Phone and email?


Answers:
author: Jose Mercado
body: Never mind found it. $35K really for 50 users... lol

comments: author: Patrick Howell
body: Jose, there's lots of other hands-on/proactive Atlassian support options out there for companies of your size. Holler if you're interested -PH


author: Jose Mercado
body: It does not come up as an option to add to purchase.


author: Nic Brough -Adaptavist-
body: You'll need premier support - see <https://www.atlassian.com/enterprise/support-services> for the options


Tags: confluence-server

server
Installing Confluence on DigitalOcean Droplet
Asked by Demijan Klinc:

I've tried installing Confluence on DigitalOcean Droplet a couple of times, but failed. Are there instructions out there that would guide me through installation on a Linux VM provided by a service like DigitalOcean?


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@Demijan Klinc](/t5/user/viewprofilepage/user-id/2195967)

Confluence installation on Degital ocean is same like installing on any other OS. Please let us know what error your getting while installing the confluence.

Please provide us the following details as well.

OS version :  
Mysql version :  
Conflence version :  
Java version :

Thanks

Yoga

comments: author: stepps
body: I'm not Demijan, but the issue I'm having is with "\[http-8090-\*\]".

OS Version: Ubuntu 18.04  
MySql Version: MariaDB 10  
Confluence Version: 6.9.1  
Java Version: Not sure

Clean droplet and install goes fine. Navigating to 0.0.0.0:8090 says page not found. No errors and the only warning was the \[http-8090-\*\] issue. I attempted to resolve by changing the **hostname**, but then i could not ping localhost anymore.


Tags: confluence-server

server
Connect to SQL 2017
Asked by Joseph McGinty:

I am trying to stand up Confluence with a SQL 2017 Database and I keep running into the below error:

**Can't reach database server or port**

SQLState - 08S01  
com.microsoft.sqlserver.jdbc.SQLServerException: The connection to the host sql01.kaisha.systems, named instance KAISHASQL failed. Error: "java.net.SocketTimeoutException: Receive timed out". Verify the server and instance names and check that no firewall is blocking UDP traffic to port 1434. For SQL Server 2005 or later, verify that the SQL Server Browser Service is running on the host.

I've verified that UDP 1434 is open on both systems both outbound and inbound as well as making sure that the TCP/IP and NamedPipes are enabled in the SQL server, and that the default port on SQL is set to 1434


Answers:
author: JP _AC Bielefeld Leader_
body: check this answer:

<https://community.atlassian.com/t5/Jira-Software-questions/How-to-setup-Jira-with-Microsoft-SQL-Server/qaq-p/834891>

Best

JP

comments: author: Joseph McGinty
body: Looked like that one was pointing to ports, which I've already verified that the ports for confluence were set up as the ports for the instance in sql.


Tags: confluence-server

server
Why the team members could not see the space in Space Directory on Confluence?
Asked by Keyla Costa:

Hello,

We have created a template space (not macro) on Confluence and have copied that template through an add-on named "Space TreeCreator".

But the team members could not see that copied space in Space Directory.

The re-index was made manually.

Why the team members could not see that space in Space Directory?

Could you help us asap, please?

Thanks

Keyla


Answers:
author: Victor Mutambuki
body: Keyla,

Could be that the group that the members belong to doesn't have the VIEW space permission Or individual members aren't added to the space and given VIEW permissions.

Victor
Issues with editing Roadmap
Asked by Jennia Williamson:

Editing Roadmap doesn't seem to work. I tried with Chrome and Safari but got the same results:

1. Go to Macros and select Roadmap.

2. Go into edit mode.

3. Click any lane or bar - the edit options are not visible, they are hidden behind the Roadmap window.

Is there a workaround? Thanks!

![Screen Shot 2018-10-26 at 10.57.15 AM.png](/t5/image/serverpage/image-id/36081i8C85F99BAD60E079/image-size/large?v=v2&px=999 "Screen Shot 2018-10-26 at 10.57.15 AM.png")


Answers:
author: Fabian Lim
body: Hi Jennia,

It looks that this issue has been resolved in Chrome for the new versions of cloud.

Regards


Tags: confluence-cloud
Notifications shows undefined instead of page title
Asked by Matthias Kane:

Hey,

I am building a Intranet for my company in Confluence.

Unfortunately i have received a bug, not showing me the page title, but an undefined instead. (take a look at the attached screenshot). The English expression for the text would be: "test mentioned you in undefined".

Any ideas what caused the error and how to fix it?

Thanks for your help![Notifications.PNG](/t5/image/serverpage/image-id/36077i9F7129580BC60B82/image-size/large?v=v2&px=999 "Notifications.PNG")


Answers:
author: roman
body: Hi [@Matthias Kane](/t5/user/viewprofilepage/user-id/1233843),

Please try this:

1. [Reindex Confluence](https://confluence.atlassian.com/doc/content-index-administration-148844.html)
2. If you ask Test to mention you on a specific page (which would result in the behavior you are currently seeing), can you access those pages?

Roman.

comments: author: Matthias Kane
body: Hey,

thanks for the answer.

Unfortunately reindexing does not solve the problem.

The links of the notifications work fine, just the undefined instead of the page name is displayed wrong...


author: roman
body: [@Matthias Kane](/t5/user/viewprofilepage/user-id/1233843),

what language is this?

There is a known issue for Dutch, which will be fixed with Confluence 6.13: <https://jira.atlassian.com/browse/CONFSERVER-56486?page=com.atlassian.jira.plugin.system.issuetabpanels%3Achangehistory-tabpanel>

Roman.


author: Matthias Kane
body: Thanks a lot for the info.

Probably they will fix it for German too!


Tags: confluence-server

server
Synchrony does not work
Asked by mikegazzaruso:

Hi, I use Confluence Server on a CentOS 7 machine.

Firewall is OK (8090, 8091, 8000 etc.).

I can't modify any page, it says "Editing is not currently available". Synchrony results up and runnings from General Settings, on port 8091, 1GB Heap.

I must switch to Limited or Off mode in order to edit pages.

I use also Jira Server and Bitbucket Server on the same machines with no problems at all.

DB is PostgreSQL Server 9.2.24.


Answers:
author: mikegazzaruso
body: Problem found and solved, finally:  

<https://confluence.atlassian.com/confkb/editor-fails-to-load-in-confluence-6-x-due-to-could-not-initialize-class-org-xerial-snappy-snappy-error-859462192.html>


author: mikegazzaruso
body: Problem found and solved:  

<https://confluence.atlassian.com/confkb/editor-fails-to-load-in-confluence-6-x-due-to-could-not-initialize-class-org-xerial-snappy-snappy-error-859462192.html>  

<br />


author: Thomas Deiler
body: Dear [@mikegazzaruso](/t5/user/viewprofilepage/user-id/2173848),

just an idea that popped up above my head: Running Jira + Confluence on the same server; have you modified all the ports in both server.xml files?

So long

Thomas

comments: author: mikegazzaruso
body: Hi [@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715)

thanks for your reply.

Currently, there are no ports conflicts between the two products, as Jira listens on 8005 and 8080, while Confluence listens on 8090 and 8000 (internal).

<br />

I noticed a strange behaviour: If I create a new page, and save it, I am able to edit and save. If I reopen it, the editor opens it. But if make a modify and re-save, I am no longer able to re-edit the page. (This page is running long time etc.etc. warning popup appears and spinner loads forever).


author: mikegazzaruso
body: On startup with /etc/init.d/confluence start:  

Using Java: /opt/atlassian/confluence/jre/bin/java  
2018-10-26 17:55:59,045 INFO \[main\] \[atlassian.confluence.bootstrap.SynchronyProxyWatchdog\] A Context element for ${confluence.context.path}/synchrony-proxy is found in /opt/atlassian/confluence/conf/server.xml. No further action is required  

is it normal?


author: Thomas Deiler
body: Dear [@mikegazzaruso](/t5/user/viewprofilepage/user-id/2173848),

doesn't look "serious" for me. Do you use apache or nginx in front of Confluence?

So long

Thomas


author: mikegazzaruso
body: Hi [@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715),

I use cPanel on my CentOS machine, but I tried to disable both lfd and csf, with no luck.   

Maybe it's a wrong version of PostgreSQL to cause the issue?

postgresql-9.2.24-1.el7_5.x86_64


author: mikegazzaruso
body: Also, I don't use Confluence served by neither Apache nor nginx, it's served by embedded Tomcat/Catalina.


author: Thomas Deiler
body: According to the [supported plattforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html), your DB is not supported. Use 9.4.


author: mikegazzaruso
body: I upgraded to 9.6, but no luck.


Tags: confluence-server

server
Synchrony doesn't work
Asked by mikegazzaruso:

Hi, I use Confluence Server on a Linux Machine with CentOS 7.

<br />

Synchrony appears up and running on port 8901, but I am unable to edit any page.   

I've tried to restart synchrony from settings, stop and restart Confluence but nothing.   

I must use either Limited mode or Off, in order to edit pages.


Answers:
author: mikegazzaruso
body: Excuse me, i use WHM/cPanel on my server.

Could it be a problem? I'm using csf/lfd as security/firewall manager, bundled into cPanel.   

Ports are all open into csf.


author: mikegazzaruso
body: ```
[mike@dev ~]$ telnet 127.0.0.1 8091
Trying 127.0.0.1...
Connected to 127.0.0.1.
Escape character is '^]'.
```

This is.   

atlassian-synchrony-proxy-log.log is empty

synchrony-proxy-watchdog.log reports many entries like this

```
2018-10-26 17:57:27,995 INFO [main] [atlassian.confluence.bootstrap.SynchronyProxyWatchdog] A Context element for ${confluence.context.path}/synchrony-proxy is found in /opt/atlassian/confluence/conf/server.xml. No further action is required
```

That is indeed also entry I receive upon starting command  
(/etc/init.d/confluence start)

Maybe a Postgres related problem?

```
postgres@dev.gazzaruso.com~$ psql
psql (9.2.24)
Type "help" for help.

postgres=#?
```

Thank you very much, Nic

comments: author: Nic Brough -Adaptavist-
body: Sorry, I missed the follow up!

I suspect the problem is the link from Confluence to Synchrony, not Synchrony itself (I think it's sitting there waiting for a call from Confluence).

Could you look at the Confluence log for a time just as you open a page for edit? (With collaborative editing enabled)


author: mikegazzaruso
body: Sorry Nic, I wrote to the other post, problem was my /tmp partition mounted with noexec, this is a known issue preventing saving the Snappy library .so

Infact logs reported that Snappy lib could not be activated.

I remounted /tmp without noexec and all system go now.

Thank you for your time!


author: mikegazzaruso
body: I've no error logs about synchrony regarding this issues, I looked into /opt/atlassian/confuence/logs but no luck. Could you suggest me a specific logfile that I should check? Thanks for your time


author: Nic Brough -Adaptavist-
body: Hmm. Ok, so could you enable collaborative editing in Confluence, try to edit a page and then read through the logs at that point to see what the error is.


author: mikegazzaruso
body: Hi Nic,

Connection from localhost to 8091 is fine.. I for server responding and waiting for input, no errors at all.


author: Nic Brough -Adaptavist-
body: This usually means that Synchrony is not reachable by Confluence. Sometimes, it's offline, but you've checked that.

Next thing I'd look at is routing - from the Confluence server, try telnet \<synchrony server\> 8091 and see if it responds. Note - even though Synchrony is almost certainly on the Confluence server (it doesn't have to be, but it will be unless you've got DC or deliberately moved it). The error message hopefully tells you more.


Tags: confluence-server

server
How to display the service now tickets in confluence page
Asked by saketh-stash:

I am looking for a plugin or macro or any other technique to display the change tickets from service now in confluence page.

Being a release manager i maintain the pages separately for change tickets raised for each release. Currently, i am manually entering the change tickets after getting created. But, am looking for an option where in if someone creates a production change ticket in service now it should automatically display the the tables list am maintaining the confluence page.


Answers:
author: Leonard Chew
body: Our company uses "Service Now", Confluence Server and Jira Server.

To display data of Service Now Tickets on our Confluence pages, we use the Add-On "Pocket Query". It works well and is quite flexible.

[https://marketplace.atlassian.com/apps/1211199/pocketquery-sql-rest-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211199/pocketquery-sql-rest-for-confluence?hosting=server&tab=overview)


author: Fabian Lim
body: Hi Saketh,

This post provides you with a few options: <https://community.atlassian.com/t5/Confluence-questions/ServiceNow-gt-Confluence-Integration/qaq-p/1377036>

Regards


Tags: confluence-server

server