youngmon/atlassian-qna huggingface dataset:
Unable to use JIRA pie charts in Confluence
Asked by Rumceisz:

Hi Everyone,

in our Confluence I edit a page and then

2. Click Insert =\> other macros

3. Find JIRA Chart:

and Importing Pie Charts does not work. Importing other charts works just fine!

We get the following error message:

"Can not retrieve JIRA chart image"

We found an issue at Atlassian: <https://jira.atlassian.com/browse/CONF-34264>

According to the issue it has been resolved in version 5.6.4

We use version 5.6.6 and it still erroneous!

Could you please help?

Thanks,

Rumi


Answers:
author: Mallmann
body: Hello Rumceisz,

Would you mind to replicate this issue and attach the generated logs from the *atlassian-confluence.log* to this thread? I'd like to see what the log throws so we can have a better idea of what's going on.

Can you also confirm which kind of authentication method you're using on your Application Links settings?

Best regards,

Eduardo Mallmann


author: Rumceisz
body: Any idea ?
is there a way to export / import a space template?
Asked by Carsten Husemann:

Hi,

I would like to use a space template created in our on demand instance additionally in our local instance.

How can I copy only the templates?


Answers:
author: Deividi Luvison
body: Unfortunately we still don't have a way to export a template in Confluence ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad"). We have a existing feature request that we would appreciate if you could vote and add your thoughts to it

<https://jira.atlassian.com/browse/CONF-30778>

As a work around what you can do is to:

1. Open the template you want in your Cloud instance in one tab.
2. Open your local instance and select create a new template in other tab.
3. Select all the template and do a "Ctrl +C" from the cloud page and do a "Ctrl + V" in your local instance.
4. After you do that just re add any local variables since those get messed up when you use copy/paste.

Hope it helps.  
Thanks and Regards,  
David\| The Engineer that like Windows for realsies.

comments: author: Joe_Hardin
body: Unfortunately that is just a workaround for a page template, not a space.


Tags: confluence-administration
Managing Personal Spaces
Asked by Janet Li:

Hello, I work in a large international law firm and we need a reliable way to manage user personal spaces. We need them immediately deleted when a user leaves if there is no content, plus a way to be able easily identify personal spaces with content. Most will likely be deleted, but some may be subject to a preservation wall and will need to be archived and identified.

Are there any tools that allow for better management of personal spaces?


Answers:
author: smarlowWWF
body: Actually answered my own question straight after posting. I was experiencing difficulty due to how we have re-skinned confluence. Found out the 'keys' for the spaces I wanted to remove then found a delete space page and copied url '[spaces/removespace.action?key=](https://arena.wwf.org.uk/spaces/removespace.action?key=~acockle)xxxx' and replaced key with the one I wanted to delete.

comments: author: GB
body: Susan - thank you for posting.. this worked perfectly for us.

[http://xxx.xxx.xxx/spaces/removespace.action?key=\~xxxxx](http://xxx.xxx.xxx/spaces/removespace.action?key=~xxxxx)

Doing one-by-one but was able to clean up a number of old personal spaces that were created before we locked the personal space feature to prevent them.


author: smarlowWWF
body: Hi, I need to delete a couple of personal spaces - but cannot seem to get rid of them? Any tips on how I can? Users have left the organisation, but even logging in as them I can't remove these spaces?


author: Janet Li
body: This is yet another way in which I find Confluence not Enterprise friendly. It still lacks the tools to manage large scale installations and content.


author: Rodrigo Girardi Adami
body: Hello Gail,

I've searched in our plugin repository but I wasn't able to find a plugin to help manage the personal spaces. I believe the only way to manage the personal spaces is by checking the [people directory for the people that have a personal space](https://confluence.atlassian.com/display/DOC/Searching+the+People+Directory#SearchingthePeopleDirectory-Searchingforpeople).

Cheers,

Rodrigo

comments: author: TomC
body: I was interested in this question so am watching it and Rodrigo your answer pointing to the Atlassian documentation page may offer some help to Gail and others interested in this topic. I particularly noticed these items in the Notes section:? By default, deactivated users (disabled user accounts) are excluded from the people directory. You can include them by adding the showDeactivatedUsers parameter to the URL. For example:<http://my.confluence.com/dopeopledirectorysearch.action?showDeactivatedUsers=true>? By default, externally deleted users (for example, users deleted from an LDAP repository) are excluded from the people directory. You can include them by adding the showExternallyDeletedUsers parameter to the URL. For example:<http://my.confluence.com/dopeopledirectorysearch.action?showExternallyDeletedUsers=true>


author: Janet Li
body: That deactivated users don't show in the directory is nice, but the user directory is not the issue -- it is what happens to their personal spaces.


Tags: confluence-administration
Splitting a confluence instance
Asked by Jens Kasperek (Bosch GmbH):

In our company we run a confluence 5.5.6 with 130.000 users and over 250.000 active pages in 2.200 pages. We often experience scaling issues and we doubt if we reach a critical level of users / content one day and confluence will stop working properly. Therefore, we think about splitting our confluence instance in several instances like we already did with JIRA.

Atlassian offers some documentation and best practices about splitting a JIRA instance but not for a confluence instance, like: <https://confluence.atlassian.com/display/JIRA/Splitting+a+JIRA+instance> and <https://confluence.atlassian.com/display/ENTERPRISE/Federating+JIRA+-+Managing+Multiple+Instances>

Are there any Best Practices for managing multiple confluence instances known? Does someone has experience on this? We think that splitting a confluence instance could get very difficult.


Answers:
author: Rodrigo Girardi Adami
body: Hi Jens,

For Confluence, you can do the same as the JIRA page states above. Instead of projects, replace as spaces.

However there is a difference. Confluence doesn't work very well with XML backups when they are very big, so I recommend to use a database backup dump to clone the instance to another one and then just delete the spaces which you don't want to be in the second instance. The process to clone the instance is [this one](https://confluence.atlassian.com/display/DOC/Migrating+Confluence+Between+Servers).

Just note that to run 2 production instances of Confluence, you'll need 2 active licenses.

I hope this helps!

Cheers,

Rodrigo


Tags: confluence-administration
Confluence AddOn usage or How to map Macros to AddOns
Asked by Nabil Sayegh:

We need to determine which pages use what AddOns.

We already have a SQL query that lists the used macros per page, but still we don't know what AddOns they belong to.

Our Confluence version is 4.1.4

Any idea?


Answers:
author: Alex Medved _ConfiForms_
body: Not sure if you can use the following with Confluence 4x, but there is a nice class that can help you to understand what is installed: plugin and their macros - <https://docs.atlassian.com/atlassian-plugins-core/2.2.2/atlassian-plugins-core/apidocs/com/atlassian/plugin/PluginAccessor.html>

* plugin info <https://docs.atlassian.com/atlassian-plugins-core/2.2.2/atlassian-plugins-core/apidocs/com/atlassian/plugin/Plugin.html>
* macro information <https://docs.atlassian.com/atlassian-plugins-core/2.2.2/atlassian-plugins-core/apidocs/com/atlassian/plugin/ModuleDescriptor.html>

This is definitely works with Confluence 5x, also as a user macro (as pluginAccessor is easily accessible from there)


Tags: confluence-administration
Is there a way to manipulate section columns with CSS?
Asked by Florian Scheuer:

We are currently using sections to create two columns of our documents. I'd like to address each left column with a different CSS class than the sections on the right. However they do not seem to have those different classes (like "column-left" and "column-right"). Is there a way to accomplish this?

<br />

Thank you!


Answers:
author: Kirstin Seidel-Gebert
body: In Confluence 5.5.2 the columns are displayed using div-elements. Means you should use something like

```
div.two-equal div:first-child {
```

comments: author: Florian Scheuer
body: Thanks, that worked in combination with CSS nth-child()!


author: Steffen Heller
body: @Florian: Can you specify what kind of combination you are using? That interests me because nth-child() didn't work in my version.


author: Maggie Modersohn
body: Hi Florian,

If you're looking for a way to do this that is built-in to the UI, check out our add-on [Theme Press](https://marketplace.atlassian.com/plugins/com.brikit.themepress). Our columns, blocks and layers are macros to which you can add one or more CSS class names. You can also style columns and blocks without custom css (to make your next Confluence upgrade less of a headache) with our built-in designer tool.

You can [try it yourself](https://marketplace.atlassian.com/plugins/com.brikit.themepress) or [send us a note](http://www.brikit.com/display/company/Contact) for a demo.

comments: author: Ricardo Martins
body: Using Theme Press for column decoration you have two options:1. Define an alternate block style and then check the box in the column in the Theme Press Designer to use that alternate styling2. Add a CSS class to the column using the Theme Press Designer, then add custom CSS to target that.The first option is future proof, the second is not.


author: Tim
body: Please stop posting your advertising messages where they do not belong and also stop pushing them up with your buddy. No one here has asked for a commercial theme add-on.


author: Steffen Heller
body: I agree with TtheB: ":first-child" does work (unlike ":last-child" or ":nth-child(x)").

I am just not sure about the right class. Does the section macro not simply create normal tables? I think the right code would be something like this:

```
table.sectionMacro td:first-child {...}
```

comments: author: Steffen Heller
body: Okay, my answer refers to Version 4.3.7.Seems it is not the same for different versions.


author: Tim
body: You could try and use

```
.columnMacro:first-child {}
```

in your stylesheet.


Tags: confluence-administration
Post questions in Japanese
Asked by Toshimasa Kawai:

The page doesn't appear when I post the questions in Japanese. How I can solve this problem?

I'd like to install Question app but I need to solve it first.

????????? 2015-01-26 17.12.08.png

[](https://community.atlassian.com/t5/Confluence-questions/Post-questions-in-Japanese/qaq-p/5807?attachment-id=11201){#link_1188f1d4e96546}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/978/1/%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202015-01-26%2017.12.08.png){#display_1188f1d4e96546_0}


Answers:
author: Alejandro Conde Carrillo
body: I am afraid that is a known issue of Confluence Questions: <https://jira.atlassian.com/browse/CQ-1707>.


author: Toshimasa Kawai
body: Thanks Alex. But we are using a crowd version. Any solution? or can we expect update ?


Tags: cloud

language-ja
confluence jira macro timeout
Asked by Ulrich Nack:

Hi

we use Confluence 5.5, JIRA Macros 5.5.4 and JIRA 6.3.10

In the Confluence configuration we set the timeout values to zero (should be interpreted as an infinite timeout - see <https://confluence.atlassian.com/display/DOC/Configuring+HTTP+Timeout+Settings>)

During a comlex search the JIRA macro terminates after 10 sec. with the following error: com.atlassian.confluence.macro.MacroExecutionException: [java.net](http://java.net).SocketTimeoutException: Read timed out

Is there a additional timeout in the "JIRA Macro"? If jes, how can I increase it?

Regards,  
Uli


Answers:
author: Deividi Luvison
body: Strange, what happens if you manually set to 180000(3 minutes)?

The idea is to address to address the timeout problem, then we can further check if the zero not using infinite is is some kind of BUG.  
Thanks and Regards,  
David\| The Engineer that like Windows for realsies.

comments: author: Ulrich Nack
body: Hi Deividi,Thanks for the reply.I already tried with 20000 ( 20 sec.) The timeout occured after 10 sec. - strange isn't it?Regards,Uli


author: Deividi Luvison
body: Yeap, in that case I would advise you to raise a case to our JIRA support team at <https://support.atlassian.com>, since we would need to check logs to further understand what is happening.


author: Ulrich Nack
body: OK, we have raised a support case. Thanks for your help. I mark this question as answered.Regards,Uli


author: lachland
body: Hi Ulrich, how long does it take for this request to return for you: \<JIRAbaseURL\>/rest/api/2/issue/createmeta?projects.issuetypes?I'm looking into the same problem for another customer, so please feel to let me know your Support ticket reference and I'll give it a review for you.Cheers,Lachlan


author: Ulrich Nack
body: Hi Lachlanthe support ticket ref. is CSP-139374Cheers,Uli


author: lachland
body: Hi Ulrich, please try the workaround in <https://jira.atlassian.com/browse/CONF-36316> and let me know if this helps :smile:

comments: author: Ulrich Nack
body: Hi Lachlan,thanks for the information. I think this will be practicable workaround for us.We will test ist and I come back when we have some results.Cheers,Uli


author: lachland
body: Hi Uli, just a heads up that this workaround may still fail if the call to the projects endpoint in JIRA takes more than 10 seconds, as it appears there is a separate default time out in use. I'm still investigating if/how this can be overridden, and will update the bug report when I know more.


author: lachland
body: Hi Uli, here's a second bug that might be causing the issue: <https://jira.atlassian.com/browse/CONF-36335>


Tags: confluence-administration
How can I make all the fields display when creating a JIRA issue from the Confluence?
Asked by Shalva Mamisashvili:

I have some confluence forms that I would like to to contain same information as the corresponding sections in JIRA. (Confluence forms will be for issuing to the client purposes and JIRA issues for tracking the close out progress)

However, when I fill in the form, highlight the description text click JIRA logo to create JIRA issue, the only fields that pops up to populate is **Issue type** , **Summary** and **Description.** ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")

1. Is there a way to create a **form** in **Confluence** so that once its filled in, JIRA link also gets created with the same information.
2. If not, is there a way to show up all the fields of the JIRA section when you create an issue from Confluence?

Thank you so much

Shalva


Answers:
author: WilliamD
body: Julian:

The 'Confluence Reference' is going to be automatically added via the 'mentioned in' link that will appear in the JIRA issue with a link back to the Confluence page, where the issue was created from.

I too am looking a way to set other attributes beyond Summary and Description.


author: Julian Green (KMIS)
body: I have a very similar problemI want to create JIRA Issues from a confluence page and setup dashboards to look at those tickets.How can I populate a custom field with a "Confluence Reference" of some kind?


Tags: cloud

confluence-cloud
index without position data confluence error
Asked by tousifs:

Hello Team,

I have upgraded confluence From 4.3 to 5.1 and then 5.2.

But for 5.1 i have not checked all the plugins compatibility.

upgradation is successful. But whenever i am searching in confluence search its throwing below error.

**Java.lang.IllegalStateException: field "title" was indexed without position data; cannot run SpanTermQuery (term=resource)**   
**at org.apache.lucene.search.spans.SpanTermQuery.getSpans(SpanTermQuery.java:129)**

i have recreated indexes from scracth, Rebild all indexes, disable all custom plugins and but this error is still in system.

please let me know your suggection how i can fix this issue.

Thank you,

Tousif


Answers:
author: Rodrigo Girardi Adami
body: Hello Tousif,

I do believe that something went wrong with the upgrade after 4.3. Have you tried to revert and upgrade Confluence again, but before that removed the third party plugins from Confluence to make sure that there aren't compatibility issues caused by them?

I recommend to:

1) Backup Confluence database and try to remove all third party plugins from the instance by running the following commands:

* Shutdown Confluence
* Make a backup of the database
* Remove The following folders:
* \* \<confluence-home\>/bundled-plugins folder
* \* \<confluence-home\>/plugin-cache folder
* \* \<confluence-home\>/plugins-osgi-cache folder
* \* \<confluence-home\>/plugins-temp folder
* Run this query to remove all plugins from \*PLUGINDATA\*:
* {code}delete from plugindata;{code}
* Perform a Select from BANDANA to see the state of plugins:
* {code}select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';{code}
* Update this to '\</map\>':
* {code}UPDATE BANDANA SET BANDANAVALUE='\<map/\>' WHERE BANDANAKEY='plugin.manager.state.Map';{code}
* This will Enable All plugin.
* Delete the \<confluence-home\>/index folder
* Restart Confluence
* Rebuild all indexes again and check if the issue persists

2) If the issue persists, there is some corruption caused by the upgrade. Try to restore the 4.3 version into a staging instance and perform a new upgrade without all third party plugins and check if that resolves.

Cheers,

Rodrigo


Tags: confluence-administration
Confluence generates wrong URL for knowledge base articles
Asked by Amina CHAYEB:

Hello,

We are using JIRA 6.3.12, JIRA service desk 2.1 and confluence 5.6.6. We set a customer portal and a knowledge base to provide self-help for customers.

We set the base URL on JIRA and confluence to the access URLs. When we try to access an article of the knowledge base from the customer portal, confluence generates an URL related to localhost, for exemple:

Confluence URL base is [www.example.com:8090](http://www.example.com:8090)

The generated URL for knowledge base articles on confluence are

10.x.x.x:8090/pages/viewpage.action?pageId=589833\&src=search

10.x.x.x is the IP of the confluence server.

We would like confluence to generate all URLs according to the base URL so that we can access them for outside the server.

Cheers,

Amina.


Answers:
author: petry
body: Hey Amina,

The URL in Service Desk to Confluence will be defined by the URL set in the *Application Link*configuration. Probably it was created using the IP address instead the URL set in the base URL of both applications.

Cheers,  
Andre


author: Amina CHAYEB
body: Hi everyone,

The problem is solved. We uninstalled confluence and reinstall it using a production version (not test as we did first).


Tags: knowledge-base
can i import data from a project file into confluence?
Asked by barbarat:

I'd like to use Confluence as the summary status page, and import some dates from the project schedule (Open project) which I use to track the details, dependencies, etc.. Can Confluence do this from a file such as a spreadsheet, pdf, MS office? Just the milestones section would be great.


Answers:
author: marqueses
body: Hello,

I have more or less the same need, want to plan in project libre and the syncronize with JIRA to create tasks and/or update information in project libre for created issues in JIRA. Is the same that already makes JIRA connector for MS Project, but for free software Project Libre.

Anyone has any clue about existing tooling or libraries (preferible in python) to perform it?

Thanks.

comments: author: Peter Robertson
body: Hi,

I was interested in the same thing and I think I've found a workaround.

In Project Libre you can create and export reports. So you can export Task information into a .csv file.

From this file you can import issues into Jira. Search for "Create issues using the CSV importer"

You can map column names and column values with this importer so probably you don't even need a script.

In Project Libre you also have the option to create custom columns, so you can fill out information that is not really relevant in Project Libre but would be more important in Jira. For example you can create a column for your Epic names, so you would see your newly created tasks under the correct Epic in your road-map.

I hope that helps.


author: Paul Pasler
body: There is a Microsoft Connector, maybe you can try this:

<https://marketplace.atlassian.com/plugins/com.ecliptictech.connector>

comments: author: barbarat
body: Thanks Paul! Actually it doesn't have to be MS project. I'm using project libre (open proj) and the files are either .pod, .xml, .pdf. Thanks!


author: Paul Pasler
body: So you are looking for a OfficeImporter and similiar things?<https://confluence.atlassian.com/display/DOC/Configuring+the+Office+Connector>


Tags: cloud

confluence-cloud

import

ms-office-connector

project
Why does an swf file disappear if autoplay is not checked in the Multi-media macro?
Asked by Bob Slauter:


Answers:
author: Deividi Luvison
body: Hey Bob,

Does this behaviour happens when you try different browser versions?

In case you try different swf files in different browsers versions then raise a support ticket to the Cloud Support queue so a Cloud Engineer will be able to evaluate this situation.

If this problem does not happens in a different browser or with different files then let us know in here so we can check if this is some kind of BUG or not.  
Thanks and Regards,  
David\| The Engineer that like Windows for realsies.


Tags: cloud

confluence-cloud
Center content in Space Stylesheet in the Documentation theme
Asked by Jesse Chieppa:

I would like to center the content in the page layout exactly the same way as it appears in the Confluence Online Documentation theme. i.e. <https://confluence.atlassian.com/display/DOC/Applying+a+Theme+to+a+Space>

I have read through that articles and see where to put the code to do this in Space Admin \| Stylesheet, but could use some help with the actual code. Is it possible to get the CSS code to paste in the Stylesheet please?

Thanks!


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Jesse, yes you can retrieve the markup we use [from here](https://bitbucket.org/atlassian/atlassian-documentation-stylesheet/src).


Tags: cloud

confluence-cloud

documentation-theme
sql server 2014 support / Confluence
Asked by Emmanuel Boukandoura:

This version of MS SQL Server is not listed among the supported platforms. However I would be interested to know if anyone has ever tried to install Confluence with SQL Server 2014 and if so whether any issue should be expected?

Best regards,

Emmanuel


Answers:
author: Rodrigo Girardi Adami
body: Hi Emmanuel,

I have installed SQL server 2014 and tested some Confluence instance in the last months and I haven't noticed any critical issue on the application. The new database should work with Confluence however we didn't run all the tests we do on supported databases to confirm that. An unsupported database may work without any issues but if we find some bug/issue when using this database, we won't be able to fill a bug report to be fixed since it's not listed in the supported platforms.

For production systems, I always recommend to stick with the supported platforms to be safer.

Cheers,

Rodrigo


Tags: confluence-administration