How to contact trello's support team ?
Asked by Alexis Goedgezelschap:

Hello,  
It's my second day on Trello and i have this error :  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/266760iB394E987EFFEA7A1/image-size/large?v=v2&px=999 "image.png")

And of course, i can find a way to contact the support...  
Somebody can help ?  
Thank you


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Alexis Goedgezelschap](/t5/user/viewprofilepage/user-id/5260330) !

Here is a website where you can contact support: <https://trello.com/contact#/> . Hope it helps ?

comments: author: Alexis Goedgezelschap
body: Thank you, but with this link i can only go to the community or to a FAQ...  
I can't believe their is no online chat or at least an email :(


author: Justyna Gdowik _ Deviniti _
body: If you scroll down there's a section, where you can describe your issue ([Contact support section](https://trello.com/contact#/:~:text=Go%20to%20community-,Contact%20support,-For%20specific%20account)):

![Zrzut ekranu 2023-07-05 101057.png](https://community.atlassian.com/t5/image/serverpage/image-id/266786i6C296FAE848A9A6D/image-dimensions/391x164?v=v2 "Zrzut ekranu 2023-07-05 101057.png")

![Zrzut ekranu 2023-07-05 101017.png](https://community.atlassian.com/t5/image/serverpage/image-id/266795iAA59FAD902856DF0/image-size/large?v=v2&px=999 "Zrzut ekranu 2023-07-05 101017.png")

Here is what you can find at [Trello support hours](https://support.atlassian.com/trello/docs/trello-support-hours/):
> Our team can be reached for email support at <http://www.trello.com/contact>. Trello does not provide phone support at this time.


author: Alexis Goedgezelschap
body: Thank you very much !   
Here is what i see when i scroll down :  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/266801i3B8C0ABD1B75505D/image-size/large?v=v2&px=999 "image.png")

It changes nothing when i try to log in ...  
Thank you for your time !  
I m not very patient... so now i'm trying Monday haha


author: Justyna Gdowik _ Deviniti _
body: Maybe try to delete the cache or enter this site via the incognito mode ?


author: Alexis Goedgezelschap
body: Incognito mode works !!!  
Thank you very much ! :)


author: Justyna Gdowik _ Deviniti _
body: I'm glad I could help you!


author: Miranda
body: FYI the general setting of USING TRELLO no longer is on the menu. Everything leads to Bots or menues and non are about the issue I am having. Is thre no way of contacting a human?


author: Construct
body: [@Alexis Goedgezelschap](/t5/user/viewprofilepage/user-id/5260330) this is off topic, but I have been reaching out to Sales to get a response, however nothing to date.  

Our company would like to upgrade our plan to either Premium or Enterprise but we need some guidance in terms of what is best suited for our needs.  

Is it possible to schedule a call via Zoom or Teams to get more insight and get this sorted?  

This would be very helpful and its quite urgent.  

You can reach me on walter@constructeducation.com.

Kind regards

Walter

comments: author: Miranda
body: did they ever contact you? I am having similar issues navigating what might be the best option for me.