youngmon/atlassian-qna huggingface dataset:
How do I keep the WYSIWYG Editing off?
Asked by Justin:

I don't like that the new format double spaces when I hit return. I also always follow this link

<https://trello.com/u/djustint/labs>

to disable it so I can avoid the double space and also when I copy past the text in the new WYSIWYG editing into a basic editor without formatting it does not keep the lines or returns separate and blends all the lines into one. This is why I have to turn it off so when I copy past it the old way, the returns are there and the lines are not blended together. I would love to be able to achieve this in the new editor, but I can't find a way. Any suggestions?


Answers:
author: Alisson Sartor
body: Hello, Justin!  

Welcome to the community  

If you press **shift + enter** instead of just **enter, this will create a single line like the old editor, solving** this issue.

As you mentioned the labs link can disable or enable the old editor in case you want to change.  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Problems with syncing Trello boards
Asked by Alina:

Hi,

I've been using Trello for almost a year, and my team for several years. Recently however, we've all been having problems with syncing our Trello boards. I have also found that data that I input into a specific board goes missing and is not recorded.

This is causing a lot of problems, can you please advise what to do? It does not have anything to do with loss of internet etc.


Answers:
author: Seon Shakespeare
body: Hi [@Alina](/t5/user/viewprofilepage/user-id/5555576),

Welcome to the community!

Here are some things to try:

* Clear your browser's cache and cookies.
* Temporarily disable any Trello Power-Ups or integrations.
* Disable any browser extensions you're not using.
* Check the number of members and guests on the affected boards. A very large number of users *could* impact performance.

I found this community post might have some helpful insights: **[One of my boards won't sync](https://community.atlassian.com/t5/Trello-questions/One-of-my-boards-won-t-sync/qaq-p/2710778)**

If the problem persists, it might be worth reaching to **[Trello Support](https://support.atlassian.com/contact/#/)**   

Hope this helps!


Tags: cloud

trello-cloud
Why is my work being deleted and my trello not working properly?
Asked by Thomas Lowton:

Hi all,

My Trello will delete my work, sometimes even as i type! This can be from a singular word to boxes ticked to unticked, screenshots added and large amounts of text deleted. I now take screen shots to prove all the work that I do, which I'm guaranteed to find in my PC's folders, Which is really counterproductive and wasting my time when I have to redo the deleted work. The system will also not load for me sometimes, showing only half of a Trello card. Even when I'm on the card, it can then remove the visibility of half the page I was just typing on or viewing, this inevitably also deletes all the work just completed. No one else on the board has this trouble and I have been having these issues since I joined the board in October.

Any help please!

Thanks, Tom


Answers:
author: Alisson Sartor
body: Hello, Tom!  

Welcome to the community.  

Could you please specify whether this issue is occurring on the desktop app, mobile app, or the web version of Trello? Providing more details about the problem you are experiencing would be helpful. Have you attempted to reinstall the app or clear the cache in your browser to see if that resolves the issue? As we have not received any other reports regarding a similar problem, and considering that no other members on your board are experiencing the same issue, it seems likely that this is a local problem. Let's investigate this further to address the issue promptly.  

Kind regards  
Alisson  
Trello Team


Tags: bug
Does Moving Starred Boards around not exist anymore?
Asked by Christy Hawkins:

I used to be able to move starred boards around. The online 'how to' site mentions it as a thing that is still available (see screen shot below). I can't get any of my boards to move now.

Also, why can't I get real customer service? I'm part of a paid business account, but it will not give me direct access to customer service. I can only post to a community help board.

![Screenshot 2024-07-29 at 1.06.14 PM.png](/t5/image/serverpage/image-id/338668i36008E3A62C2C733/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 at 1.06.14 PM.png")


Answers:
author: Alisson Sartor
body: Hello, Christy!  

The layout changed; now you can find your starred boards at the top of the screen on the "Starred." next to "recent" and "templates"  

Notice that when you open a board next to the left corner, all boards will appear, and the starred ones will get to the top of the boards.  

![Screenshot 2024-07-31 at 15.23.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/339221i80E4A4DBEED3FB01/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 15.23.18.png")  

Kind regards  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Is there a free power-up in Trello that allows 2-way mirroring of cards in multiple boards?
Asked by Karisha Alba:

Hello. I tried the 2-way mirroring power-up from Unito, and I loved it so much as I have some cards that I need to sync and mirror to other boards in my workspace. However, I realized that Unito only offers 14 days trial and I need to pay extra to continue.  

By any chance, is there a FREE power-up that offers the same or similar "mirroring' function?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Karisha Alba](/t5/user/viewprofilepage/user-id/5555640) If you want a reliable 2-way sync, you would need to use a paid solution. The alternative is to try and achieve it using butler. You could automate some things like copying the card and all its contents, updating the copy when certain things change like the due date or comments are posted. But it won't be a true sync. Depending on how many cards you're copying, you may reach your automation quota quite quickly.

If the butler option sounds like something you want to explore, I'd be happy to share more info if you're able to expand a bit on your workflow.


Tags: cloud

trello-cloud
Anyone else having problems with Blue Cat Reports?
Asked by Ana Ramirez:

I have been getting (legit) emails from their support that there are problems with our payment method. There are no problems with it but I'm not getting a response from their support. Anyone have a contact method other than support (at) bluecatreports?

Thanks!


Answers:
author: Alisson Sartor
body: Hello, Ana!  

Welcome to the community.  

Blue Cat is a Third-Party Power-up created by [BlueCat Reports](https://www.bluecatreports.com/blog/best-trello-powerups-for-your-needs/). Since they manage and create it, we don't have more data or information about their issues.

The only contact link I found with them is   

<https://www.bluecatreports.com/reports/support/>  

Kind regards  
Alisson  
Trello Team


Tags: bluecat

cloud

trello-cloud
Jira power-up not verifying (for Trello)
Asked by marshallmm:

I am trying to integrate Jira into my Trello application.

When I enter my Jira URL and authorize my account, I am stuck with a "Verifying..." box that stays there.

![verfifyJira.png](https://community.atlassian.com/t5/image/serverpage/image-id/338552i74C61BB66DB96764/image-size/large?v=v2&px=999 "verfifyJira.png")

And when I check, it still shows Jira as not enabled.

Is there something I can do to complete the verification process?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/troubleshooting-a-power-up-that-wont-authorize/>

comments: author: marshallmm
body: [@Vronik](/t5/user/viewprofilepage/user-id/1303385) thank you! I signed it on another browser and it worked.


Tags: authorize

jira

jira-cloud

power-up

verification
Sales Inquiry
Asked by Jose Patino:

Hello,

I am trying to buy Trello for our company. Can someone help please?

Best,

Jose Patino

3057766612

jose.patino@bmgmoney.com


Answers:
author: Vronik
body: Hi

Contact with Trello Support

<https://support.atlassian.com/contact/#/>


Tags: cloud

trello-cloud
I want a board to be removed.
Asked by Salem Nerissa:

I'm in a Discord server, and most, if not all, of the members are minors. One day, I check my notifications and I see an @ everyone saying that someone has shipped us using a trello board. Some of the people users were shipped with were straight up adults (which we have met online), one of which is a pedophile. Most of us were disgusted and uncomfortable. The user making this board has only ever used their account to make this board.   

I tried emailing support@trello.com, but got redirected to the Atlassian thing. It only uses drop down, and none of the problems that can be selected are related to my problem. I would prefer to contact staff directly, but that's not possible.  

This is the link to the board in question.  
<https://trello.com/b/UDY9KJXI>


Answers:
author: Alisson Sartor
body: Hello, Salem Nerissa!  

Welcome to the community.  

Thanks for sharing this with us. I would like to first note that it is not Atlassian's legal responsibility to mediate disputes between users.

That being said, The board in question you have linked has been set to private, as we believe it alludes to NSFW content.

As per our [Trello-specific Terms of Service](https://www.atlassian.com/legal/product-specific-terms), under **Section 4. Account Activity** , we may make boards 'private' where we reasonably believe content on such boards violates our [Acceptable Use Policy](https://www.atlassian.com/legal/acceptable-use-policy).

Without affecting any other remedies available to us, **Atlassian may permanently or temporarily remove or disable access to content we deem unacceptable or terminate or suspend a user's account or access to the services** without notice or liability if Atlassian (at its discretion) determines that a user has violated this Acceptable Use Policy.  

Kind regards  
Alisson  
Trello Team
What to do if a bug occurs?
Asked by Valeria Tselikova:

Good day,  
I have a problem with my Trello account. Trello works very badly, loads the laptop operating system up to 90% and because of this the entire browser stops working - a black screen just appears. This problem appeared on 22.07.   
Recommend me please what can be done in this case. But on my side everything works fine until I visit the Trello dashboard page.  
Thank you in advance, I look forward to your reply.  


Answers:
author: Augusto Lisboa
body: Hi Valeria.

If you have a board with a large number of cards or lists, there are a few tricks you can use to minimize the performance questions; they're listed on "T[roubleshooting a slow board](https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/)".

You can check our Supported Browsers to see if you're using a compatible browser: <https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support/>

Also, I've found another community thread where users are reporting browsers that perform better on their computers: <https://community.atlassian.com/t5/Trello-questions/Why-is-Trello-so-painfully-slow/qaq-p/835439>.

Alternatively, the [Desktop App](https://trello.com/platforms) may perform better for you.
After changing the login procedures, an active Trello account can no longer be accessed. How can it
Asked by Edel:

After switching the login system to Atlassian.com, an old, unused Trello account from 2013 suddenly appeared on my login email address, and I can no longer access my active Trello account from 2023. How can I get the 2023 account working again? Both accounts used the same email address.


Answers:
author: Alisson Sartor
body: Hello, Edel!  

Welcome to the community.  

There's no way to merge accounts currently. Can you check to see if you are not mistaken and if there are two accounts under two emails? Do you still have some boards in your browser history? You may find them bookmarked as well; if you can share them here, I can check for you if they aren't on another email account.  

Kind regards  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Change work week start day
Asked by shukar:

I need my work week to start on Sunday  

I've seen many resolved questions regarding changing from sunday to monday (changing the language from English US to English UK)  
but my setting on English US sets my start week to Monday and of course, that of UK also.  

What setting should I choose then?


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Welcome to the community [@shukar](/t5/user/viewprofilepage/user-id/3814105),

For me, setting English US switched the start week day to Sunday. I would advise to wait up to 15 minutes after saving the new language choice as these changes takes a bit to propagate. Could you try it?


Tags: cloud

trello-cloud
Smart Links OFF for a Certain Board?
Asked by Kattcrazy:

Can I change if links collapse into smart links for a certain board (NOT all boards managed by the account)?

I have an automatic email setup, and they don't look very good in the email (see below).

![Screenshot 2024-07-29 100040.png](https://community.atlassian.com/t5/image/serverpage/image-id/338391iD458340B5259FB57/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 100040.png")

In Trello, they look like (below)

![Screenshot 2024-07-29 095936.png](https://community.atlassian.com/t5/image/serverpage/image-id/338390i8A500E5D40119475/image-size/large?v=v2&px=999 "Screenshot 2024-07-29 095936.png")

If this isn't possible, is there another way to make it look better??

It needs to be as clear as possible in the email.


Answers:
author: Alisson Sartor
body: Hello, Kattcrazy!  

You can change your link preferences. the following link.   

<https://id.atlassian.com/manage-profile/link-preferences>  

This gives you the ability to manage your link display preferences.  

Kind regards  
Alisson  
Trello Team

comments: author: Kattcrazy
body: Thanks for your reply!

However I am looking for an option to control just that board, as I quite like the short links on the other boards.


author: Alisson Sartor
body: Hello!  

Oh, I got it. Unfortunately, this needs to be general; you can't change the preference on a specific board only. We don't have a feature like this at the moment.  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Will ?all day events? like apple calendars be available anytime soon?
Asked by Tom Mann:

I'm looking to move our company over to Trello but I can't see anyway to create and all day event like apple calendars. Is this something you're looking to add in the future?

This option is integral to out business workflow as it keeps out main diary free of clutter. If this was available soon It would really help push this purchase across the line.

Cheers,

Tom


Answers:
author: Augusto Lisboa
body: Hi Tom!   

Right now, there isn't an option to set the Due Date of their cards without adding time.

We have an internal ticket to track this Feature request; I will add your post to the ticket to register interest.

We don't have an ETA for implementation or information on whether it will be implemented in the future. However, I'll keep an eye on that! :D


Tags: cloud

trello-cloud
They are separated from Trello. Updates load slowly. Attempting to reconnect.
Asked by Michael Werner:

how to fix the message? it pops up every 2 seconds. thx.


Answers:
author: Alisson Sartor
body: Hello, Michael!  

Can you share a screenshot of this message or give more details about it? We didn't have any similar reports.  

Kind regards  
Alisson  
Trello Team  

comments: author: Michael Werner
body: ok, thank you.![Screenshot 2024-07-27 154332.png](https://community.atlassian.com/t5/image/serverpage/image-id/339376iA6229178D8E4C00D/image-size/large?v=v2&px=999 "Screenshot 2024-07-27 154332.png")


author: Alisson Sartor
body: Hello, Michael!  

Is this happening on the app or browser? Are you on a stable connection, using a VPN, or something similar? It looks like a connection issue, sometimes this happens when you don't use the app for a while he tends to try to reconnect  

Kind regards  
Alisson  
Trello Team


author: Michael Werner
body: No VPN. stable intent via cable. it pops up every 2-5 seconds. always.


author: Michael Werner
body: no idea?


Tags: cloud

trello-cloud
Can I use the Google Chat Power-Up to notify individuals?
Asked by Emma Rudd:

My business has been using Trello for a while and just got Google Workspace. I've figured out how to send an alert to a Space from a Trello card, but I'd like to be able to notify a member of a card themselves. Otherwise the Space ends up flooded with alerts from all different cards.


Answers:
author: Stefano Galati
body: To notify individuals using the Google Chat Power-Up in Trello, you can follow a straightforward strategy. Although the Power-Up doesn't directly support individual notifications, you can achieve similar results by using targeted chat spaces and manually mentioning members.

Start by creating separate spaces in Google Chat for different types of notifications or projects. This organization helps prevent a single space from becoming overwhelmed with messages.

When you set up alerts from Trello to Google Chat, direct these updates to a specific space. Then, in the message that appears in the space, manually mention the relevant individual. This way, the specific member gets notified directly without flooding the entire space with unnecessary updates.

Additionally, ensure that members are subscribed to relevant cards, lists, or boards in Trello. Trello will send notifications via email and in-app alerts for changes to items they are watching.

Customizing the types of alerts that Trello sends to Google Chat is also crucial. Select only the most critical actions, such as moving a card to a different list or upcoming due dates, to be sent as notifications.

* [Trello doc for Google Chat](https://support.atlassian.com/trello/docs/trello-for-google-chat/)
* [Article on Trello and Google Chat](https://www.atlassian.com/blog/trello/introducing-trello-for-google-chat)


Tags: cloud

google-chat

trello-cloud
Trello won't connect with Zapier
Asked by Nora Pettik:

I keep getting the message 'Zapier refused to connect'

Tried another browser but the same thing happened.

Any ideas?


Answers:
author: Vronik
body: Hi

Look at the Zapier Status Page

<https://status.zapier.com/>

They may probably have an impact

If my answer helped you, please mark it as accepted so that other people looking for similar problems can find it more easily.

Thanks


Tags: cloud

trello-cloud
How to Merge Board with cards as a checklist
Asked by Natasha Etheridge:

Hello! I would like to know if there is a way to take a whole board with cards and merge it onto another board as a checklist? What is the easiest way for me to do this. Thanks in advance.


Answers:
author: Alisson Sartor
body: Hello, Natasha!  

Currently, there's no way to achieve this; you will need to open the board and manually create the checklists.  

<https://support.atlassian.com/trello/docs/adding-checklists-to-cards/>  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Is it possible to allow votes to anonymous users?
Asked by Leo Diaz DEISER:

I would like to allow anonymous users to vote. Is it possible?

![Screenshot 2023-02-09 at 13.56.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/239243iFE9B59E0E90D2BF0/image-size/large?v=v2&px=999 "Screenshot 2023-02-09 at 13.56.44.png")


Answers:
author: Hermance NDounga
body: Hi [@Leo Diaz DEISER](/t5/user/viewprofilepage/user-id/676195) !

As [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) explained, anonymous voting isn't possible in Jira Product Discovery.

However, we have an item on the roadmap that might help you with:

For the moment, you have two type of users Creators (will be licensed in Jira Product Discovery) and contributors (licensed in other Jiras under the same site).

In the future, Contributors will be anyone with an Atlassian account, so they will be free and won't need to have any product access to be able to vote, react, comments on ideas. However, they will continue to be "identifiable", as we believe it is important to understand the who and the why to prioritize effectively.

Cheers,

Hermance


author: Nic Brough -Adaptavist-
body: There's no way to do this - votes have to be recorded against a unique identifier (a user account basically) because you need that to stop multiple-vote abuse. All you have to use with an anonymous user is "anonymous". The first time anonymous user votes on an issue, that's it, no other anonymous user could. So you can't do anonymous voting.

Especially in JPD, where every user has a limited number of votes they can use - you have to record who has used all their votes!


author: Vanessa Scott
body: Hi Leo. I don't have your answer (sorry) because I am a complete newbie but I have a question for you: How did you get a Votes section?

comments: author: Ben Arundel
body: ![Screenshot 2023-02-09 at 13.42.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/239257i1F5BA53CE63D29EF/image-size/large?v=v2&px=999 "Screenshot 2023-02-09 at 13.42.41.png")

Its managed in fields so you can create a field that you chose the type vote \^


author: Vanessa Scott
body: Thank you Ben!


Tags: jira-product-discovery

research

vote
Jira Product discovery
Asked by Chandrabhanu:

Hi,

When clicking on issue in product discovery its showing Something went wrong and unable to load page. Any suggestions?


Answers:
author: Tanguy Crusson
body: Thanks for getting in touch via support! We got your ticket there and will continue the conversation there.


author: vikram
body: Hi [@Chandrabhanu](/t5/user/viewprofilepage/user-id/5139190) Welcome to Atlassian

Please check the below link it might help you

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Fixed-editing-issue-workflows-includes-a-workaround/ba-p/1726787#M53%C2%A0>

or

<https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Intermittent-errors-with-Jira-Product-Discovery/qaq-p/1726059>

or

please reach out ot Atlassian support

<https://support.atlassian.com/>

with Regards

Vikram P