youngmon/atlassian-qna huggingface dataset:
Jira Helm Chart deployment authentication
Asked by Brian Murray:

Hi, I'm using terraform to deploy helm charts to AWS EKS for data center products in general, JIRA as the first application specifically. During deployment receiving Error: Kubernetes cluster unreachable: the server has asked for the client to provide credentials. My authentication mode for EKS is EKS API and ConfigMap, and have serviceAccount.create: true. There is an additional setting serviceAccount.eksIsra.roleArn which I think may provide the client credentials but I'm unable to locate any documentation as to the role permissions needed for JIRA service in a standard deployment. Can you please provide information on how to properly associate the needed role permissions, or how to set up the values.yaml to allow JIRA to complete a deployment to EKS.

Thanks


Answers:
author: Brian Murray
body: Hi [@Yevhen](/t5/user/viewprofilepage/user-id/3965218) ,

I understand what you are suggesting, I neglected to mention that jira does deploy, a pod is created in the cluster. This error is received after the pod creation. The deploying account has cluster administrator privileges and terraform helm provider is fully authenticated. The jira pod remains in pending status post deployment and never initializes.

Thanks

Brian

comments: author: Yevhen
body: You need to get pod events to see why scheduler in your EKS cluster can't find a suitable node for jira pod.


author: Brian Murray
body: Hi [@Yevhen](/t5/user/viewprofilepage/user-id/3965218) ,

Thank you for putting me on the right path. It was on a suitable node, but when I went through the configuration itself I noticed that I had been deploying my secrets to the default namespace. That was the issue, once I moved both pod and secrets to the same namespace we are now up and running!

Thank you for your support and patience.

Brian


author: Yevhen
body: [@Brian Murray](/t5/user/viewprofilepage/user-id/5599626) Jira serviceAccount has nothing to do with how you authenticate to a Kubernetes cluster in your Terraform. You need to properly configure your kubernetes provider in Terraform.


Tags: data-center

eks

helm

jira-data-center
What is the cheapest way to link an outlook email a jira ticket?
Asked by Jonathan Machules:

I am using Outlook part M365 for business. What is the cheapest way to put / link an email to a jira ticket?


Answers:
author: Jim Knepley - ReleaseTEAM
body: If you're using the *Outlook* program and not *Outlook on the web*, you can drag and drop messages from the item list in Outlook to a Jira issue. That will attach the .msg file to Jira.

The .msg format may not suit you, since opening those messages without Outlook installed requires additional software. This has [been discussed](https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-better-way-to-preview-msg-email-files-than-show-them/qaq-p/2270880) for years and I'm not aware of any perfect solution.

If that concerns you, you can "print" the email as a PDF file and attach it in that format.


Tags: cloud

jira-cloud
Import a CSV into an existing project
Asked by Luke Franzelas:

This document on how to import CSV into a new project is fine.....but do I have to create a new project and import them then migrate them all to a pre-existing project?

[Import data from a CSV file \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/)  

Are there steps for migrating them into an existing project?


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@Luke Franzelas](/t5/user/viewprofilepage/user-id/2388079) , welcome to the Atlassian Community!

No you don't need to create a new project for this. The majority of the steps will still apply to you, but after you ave uploaded your CSV, there is a screen that gives you the option to select the project which you would like to import your issues into


Tags: cloud

jira-cloud

jira-software
Bring multiple cloud sites under one Organisation
Asked by Anandhi Arumugam:

Hello all,

We have a scenario where there are multiple Cloud sites that need to be brought in to the same Organisation.

Example:

abc.atlassian.net

xyz.atlassian.net

ijk.atlassian.net

I would like to bring these both under one Organisation. How do I do this if they have different Strategy for User Management and different set of apps. There is no need to consolidate at this Stage, but would just need to bring them under one org for managing licenses.


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450)

You can but there are some things you need to check before doing so.

Are those instances in another org? The user management and all user needs to be moved to the new org. More on that here:

<https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/#Transferproductstoanotherorganization-Transferchecklist>

If the Instances are under the same Org (you can check that in[admin.atlassian.com)](http://admin.atlassian.com/)

Then you can merge it using the documentation.

But if they are managed by another Org, then you need to migrate.

<https://support.atlassian.com/organization-administration/docs/should-i-merge-my-atlassian-organizations/>

<https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html>

This won't be easy, especially with Apps.

There are apps in the marketplace that can help you with this. Use the free trial and test it.

I've found this video, it might help:

<https://www.youtube.com/watch?v=TDgDHtTHCgo>

Have a great week!

Regards

comments: author: Anandhi Arumugam
body: Thank you [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404) This is very much helpful.


Tags: atlassian

atlassian-account

cloud

jira-cloud

jira-software
Jira smart chips for Google Sheets?
Asked by Ari Herberman:

Hello, I installed the add-on for Jira \& Confluence Smart Chips which purports to work with Google Docs, Sheets, and Slides in the marketplace page [here](https://workspace.google.com/marketplace/app/jira_confluence_smart_chips/331162826608).

Only seems to be working with Docs. Is there a way to make this work with Sheets?


Answers:
author: Move Work Forward
body: Hi [@Ari Herberman](/t5/user/viewprofilepage/user-id/5599549) ,

Sorry to disappoint you, but Smart Chips are only support by Google Editor, which is used in Docs, Slides, but it is NOT used in the Sheets(excel). At least at the moment.

P.S. I just tried (see the pic below), and there is no way to authenticate with Atlassian.

![Screenshot 2024-09-24 at 09.29.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/348875iC932709BCB9A96A9/image-size/large?v=v2&px=999 "Screenshot 2024-09-24 at 09.29.15.png")

Hope it helps.

Thanks,  
Leo


Tags: cloud

jira-cloud
Hello! How can you make the gray bars in the chronology movable in order to change the deadlines for
Asked by ???????:

![f405a4d0-d1ba-4861-8fd5-6dcc74916e7f.jpeg](/t5/image/serverpage/image-id/348791i36A817CD77251DE5/image-size/large?v=v2&px=999 "f405a4d0-d1ba-4861-8fd5-6dcc74916e7f.jpeg")


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@???????](/t5/user/viewprofilepage/user-id/5599540) , welcome to the Atlassian Community!

It looks like your question might have been cut off as you were entering it into the title of the question rather than in the main text area - could you please either expand on your question as a comment, or you should be able to edit your original question


Tags: cloud

jira-cloud
Configuring sections on Issue View Screen?
Asked by Don Utley:

We have a number of custom fields on our issues. Since these custom fields are populating into the Details section of the View Issue screen, they're going above the Description section, which presents a readability problem, since the custom fields can be quite lengthy-pushing the Description field down the page. We'd like the description field to be up top so the user gets the description first, and doesn't have to hunt for it down the page.  

We're using Data Center 9.4, and I don't see a way to configure what fields go to what sections. Looks like this might be [possible in cloud version](https://community.atlassian.com/t5/Jira-questions/Add-Custom-Field-to-Description-Section/qaq-p/2381451), but I don't see how to do this in our version.

![image.png](/t5/image/serverpage/image-id/348780i80828AD9FF9EAC89/image-size/large?v=v2&px=999 "image.png")  


Answers:
author: Matt Parks
body: Unfortunately, there isn't a way to modify where the Description field shows up on the View screen. It will always show under all of the custom fields (that aren't either Date/People fields, which have their own sections).

Technically, you write your own css/javascript to manipulate the View screen, but you'd most likely have to re-apply this every time you upgrade.

I'm not a developer so I don't actually know *how* to do it, but that's the only way that it could be done.

comments: author: Don Utley
body: Thanks for the response. We've worked around this so far with creating a custom "Description" field, but that has presented it's own issues too.


Tags: data-center

jira-data-center

jira-server
Being able to add components in the Jira search results inline
Asked by Adam:

Currently inline editing works in table when searching in Jira, but Components don't seem to be allowed to be added to - is this a feature missing?


Answers:
author: Callum Carlile _Automation Consultants_
body: Hi [@Adam](/t5/user/viewprofilepage/user-id/3272498), inline editing on the search page is a relatively new feature to Cloud and some fields do not currently have this functionality unfortunately

comments: author: Adam
body: Thanks, do you know if there's a jira issue to watch for this one?


author: Callum Carlile _Automation Consultants_
body: I've had a look around and [JRACLOUD-81216](https://jira.atlassian.com/browse/JRACLOUD-81216) is the closest I've found, which has unfortunately been closed due to low engagement


author: Matt Parks
body: I'm not familiar with how Cloud works, but in DC, the most common reasons would be because the Components field isn't on the Edit screen (which I don't think is a thing in Cloud) or there aren't any Components associated with the project.

comments: author: Joe Pitt
body: We're on DC and the component field is on our edit screens. What fields are on which screens is a decision of how you setup your system.


Tags: cloud

jira-cloud
Is it always a group or one on one question
Asked by Pamela Harper:

One on one question is what I prefer not a community group. Not slowly arriving and slow to answer.


Answers:
author: Fazila Ashraf
body: Hi [@Pamela Harper](/t5/user/viewprofilepage/user-id/5599437)

Welcome to community!

The preference is one question but if they are logically related and might add more context to the original question, they can be grouped as well..

comments: author: said kouzibry
body: Did she just post a non-sensical question, respond to it, then mark her own answer as accepted answer ? How does that even work ? ![chrome_JwxfCKOByd.png](https://community.atlassian.com/t5/image/serverpage/image-id/348824i03EDE8A5C89F0126/image-dimensions/51x47?v=v2 "chrome_JwxfCKOByd.png")


author: Pamela Harper
body: Good timing and answer questions just the same. As well as ease ally the questions are understood.


Tags: cloud

jira-cloud

platform-experiences
Any custom filter messes up subtask/task hierarchy in Board
Asked by Andress Martin:

Hello,

I've tried a couple of versions of a custom filter for my boards. One of the most recent one is "project = ASU2 ORDER BY assignee ASC, priority DESC".

However, as you can see in the print below, whenever I do this, the subtasks get reordered to be on top of the tasks/stories, even though they have the same assignee and priority to them.

If I go back to the default filter, filtered by rank, it goes back to normal, respecting the hierarchy.

Why is this happening?

![SafePrint.png](/t5/image/serverpage/image-id/348766iE38049C07FD3318C/image-size/large?v=v2&px=999 "SafePrint.png")


Answers:
author: Matt Parks
body: I haven't tried to duplicate this myself, but what happens if you add in another ORDER BY option at the end to order by issue type?

comments: author: Andress Martin
body: I've tried that, but it doesn't work unfortunately. It just makes it so that, if there are for example 2 bug issues and one task issue, they are grouped together at the end. But the subtasks still get shifted to the top of the parent issue.


Tags: board

cloud

filter

jira-cloud

quick-filter
Send automatic e-mail when due date overrun
Asked by ILEANA-VALENTINA VEIZU:

Hi all;

I'm trying to automate the sending of e-mail to the assignee of an epic once the scheduled due date passed.

I decided to trigger it each week in order not to be too often, the problem is that the JQL search returned 26 epics but the automation sent only to 4 epics, and I couldn't find a pattern why it choose those issues.

![Screenshot 2024-09-23 172041.png](https://community.atlassian.com/t5/image/serverpage/image-id/348769i25BEA749C16A0CEC/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 172041.png")

Any ideas what I can do?


Answers:
author: William Thomaz Calesco
body: [@ILEANA-VALENTINA VEIZU](/t5/user/viewprofilepage/user-id/5306896) there is no need to create a branch rule..   

1 - In your Scheduled trigger, \`check\` the "Run a JQL search and execute actions for each issue in the query"  

2- Then insert something like this in as JQL:  
type = Epic and dueDate \< startofDay() and statusCategory != Done  

(change to your own need)  

3 - Uncheck this:  
Only include issues that have changed since the last time this rule executed  

4 - then create your action to send email to the assignee  

<br />

A scheduled automation with the JQL session abled will run against each issue returned in the jql results  

<br />

comments: author: ILEANA-VALENTINA VEIZU
body: Hello,   

Thanks a lot for your feedback - it worked.

I reached the branching because when i tried to do it without i've received some errors about incompatible components or smth like this.

But now it worked perfectly.


author: Fazila Ashraf
body: Hi [@ILEANA-VALENTINA VEIZU](/t5/user/viewprofilepage/user-id/5306896)

Welcome to community!

Why is there a branch in the rule?

Could you share the JQL on the schedule trigger and the details of the branch?

comments: author: ILEANA-VALENTINA VEIZU
body: Hello,

I've answered above to William, it's solved now thanks for your availability any-how.


Tags: cloud

jira-cloud
How can I regain access to my Jira instance after encountering an 'ERROR: 1GJ8ERK' message?
Asked by Damien APPERT:

I'm using a free Jira instance on the Atlassian Cloud at the URL . Today, when I tried to log in, I received an error message that says, 'An error occurred: ERROR: 1GJ8ERK.' I've tried refreshing the page and clearing my browser cache, but the issue persists across different browsers and devices. Has anyone encountered this error before? How can I resolve it and regain access to my Jira instance?


Answers:
author: Andy Heinzer
body: Hi [@Damien APPERT](/t5/user/viewprofilepage/user-id/5599358)

I took a closer look at that site, it appears that Jira has been deactivated on that site. You will need to reach out to your site-admin. That site admin would need to the reactivate Jira on that site. If they cannot do this directly, then that site-admin would need to go to <https://support.atlassian.com/contact> and select the option for My Account \> Reactivate Subscription.

The site-admin of your site has the initials J A

Please let me know if that is insufficient to locate that site-admin on your site.

Andy


author: Dirk Ronsmans
body: [@Damien APPERT](/t5/user/viewprofilepage/user-id/5599358) ,

Usually this is due to an issue with the instance itself and the error code would tell the engineers what they need to look at.

Since you are on Free you cannot open a call directly with Atlassian but I'll see if we can pull an engineer in to your question here.


author: Nikola Perisic
body: Welcome to the community [@Damien APPERT](/t5/user/viewprofilepage/user-id/5599358)

I've deleted your URL for the privacy reasons as this is open to the public. From the Atlassian status page, there were no active incidents today. Are you using Jira data center or cloud? Also, are you the only one who has been affected with this issue or there are more users affected?


Tags: access

atlassian

error

jira-unknown-hosting-type

unknown-hosting-type
Import Asana data to Jira
Asked by Noah M?ller:

Hey,

I would like to import data (1 project) from Asana to Jira.

Does the process of importing data to Jira change anything in Asana? Can Asana continue to be used fully during this time?

Best regards


Answers:
author: John Funk
body: Hi Noah,

Nothing is changed in Asana. You can continue to function there normally.

comments: author: Noah M?ller
body: Hey John, alright thank you. So I can import the data from asana to jira without any disadvantages during this time?


author: John Funk
body: Correct. I did that with about 25 Asana projects back in November.


author: Nicolas Grossi
body: [@Noah M?ller](/t5/user/viewprofilepage/user-id/5507328) you might take a look at this documentation: <https://support.atlassian.com/jira-work-management/docs/import-data-directly-from-asana-into-jira-work-management/>

Asana might used properly during import

Nicolas


Tags: cloud

jira-work-management-cloud
Restoring deleted project - who will be notified and who will be assigned as "lead"
Asked by FJ:

Hey,

when restoring a deleted project from trash, who will be assigned as project lead in case the former project lead is no longer part of the organization (deleted as user)?

Also, who will be informed about restoring? Only admin? Or will there also be information and access reinstated for the email address of the former project lead (that is formally no longer in the organization /removed from "users" inside the admin dashboard.)?

Thank you in advance


Answers:
author: Nicolas Grossi
body: [@FJ](/t5/user/viewprofilepage/user-id/5522601) Welcome! In that case any admin can update project lead to a new one and inform about the project has been restored.

Nicolas

comments: author: FJ
body: But will there be any information sent to the prior "project lead"'s email address upon restoring the project? (even though the persons email is not in the organization anymore?)

Will the prior project lead be re-invited to the project/organization automatically (i dont want this)?


Tags: cloud

jira-work-management-cloud
Unable to add Team field/column in JWM list view
Asked by Ryan Jones:

I'm attempting to use Jira Teams to help new departments and project teams adopt to using Jira

For a Jira Work Management project, I can assign/select a Team for task in the issue/task detail view, but I do not see the Team field available to add to the list view

Is this a limitation with JWM?

1) Assign the JWM task in the detail view of the issue to the team

![1.png](/t5/image/serverpage/image-id/330073i7BBC24E6DBDC7074/image-size/large?v=v2&px=999 "1.png")

In the list view, click the + to look for the Team field ![2.png](/t5/image/serverpage/image-id/330074i99679CC4E91E557B/image-size/large?v=v2&px=999 "2.png")

It is not available and cannot add it

![3.png](/t5/image/serverpage/image-id/330075iD474929F24663A27/image-size/large?v=v2&px=999 "3.png")

But the task assigned to the team is visible on the Team page

![4.png](/t5/image/serverpage/image-id/330076i36286C5BC1F8A35B/image-size/large?v=v2&px=999 "4.png")

Any ideas why?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Ryan Jones](/t5/user/viewprofilepage/user-id/5459990)

the list view has originally been launched as part of Jira Work Management and only recently became available in Jira Software, as part of the recent combination of JWM and JSW into a single Jira. I seems like some of the Jira Software fields are not available yet, but I'd expect them to become available in the future.

Hope this helps,

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to add to the above: If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2728137).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.

Plus, it supports ++all++ issue fields, including the *Team* field.

This is how it looks in action:

![team-field.gif](https://community.atlassian.com/t5/image/serverpage/image-id/330098i465C225F20E03C6B/image-size/large?v=v2&px=999 "team-field.gif")

Any questions just let me know,

Best,

Hannes


author: Mohanraj Thangamuthu
body: Hello, Good day. We have defined the supported field in the list view in the following link. <https://support.atlassian.com/jira-work-management/docs/customize-your-list-by-adding-or-removing-fields/>. At the moment this option is not available. Thanks


Tags: cloud

teams
Unable to quickly Create Issue with Jira Work Management Company project
Asked by Ryan Jones:

I am in a Company-managed (CMP) Jira Work Management (JWM) project

(1) I attempt to create a ticket in the list and board view, inline, entering in the ticket name/summary and clicking Create![1.png](/t5/image/serverpage/image-id/330054i15066F93D59C746D/image-size/large?v=v2&px=999 "1.png")

(2) But the ticket is not created, instead, I am redirected to a mini form that pops up on the bottom right of the screen and need to fill out form and click Create again -- I do not want to have the extra step with the form.

![2.png](/t5/image/serverpage/image-id/330056iAA3541AD13751510/image-size/large?v=v2&px=999 "2.png")


Answers:
author: Vikrant Yadav
body: Hi [@Ryan Jones](/t5/user/viewprofilepage/user-id/5459990) Welcome to Atlassian Community!

It looks like there are other mandatory fields beside the summary field. That's why a pop-up screen is showing up to fill out the mandatory fields. If only the summary field is mandatory, in that case the dialogue box won't come and it will create an issue.

Thanks

comments: author: Ryan Jones
body: I thought about that but I looked over the Priority field which was set to be Required, just as you suspected [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) .. thank you very much


Tags: cloud
is it a way to avoid issue modification using roles management in team managed project
Asked by Daniel Da Fonseca:

Hi

I have a team managed project.

I would like to give access on read and write to someone on some issues and only read on some others.

Is there a way to change the access depending on who is the assignee, and having only assignees can modify and other members can see only.

Or should I have to change form team managed to company managed project ?

Thanks for the answer


Answers:
author: serge calderara
body: As you may knw team project are a kind of sand box where all team memeber can view issue in project as an administrator, member or viewer role only.

You will be not able to adjust deeper unless you change to managed project

regards


Tags: cloud

jira-work-management-cloud