youngmon/atlassian-qna huggingface dataset:
Using same URL for Confluence and Jira in the cloud
Asked by Hedbabny_ Hans-J?rgen:

Is it possible to use the same URL for Confluence and Jira in the cloud. If yes, how does the user navigate to Confluence or Jira?


Answers:
author: Fabian Schmitz
body: Hello Hans-J?rgen,  

when using the Cloud you have one address: *\<company\>.atlassian.net*

* Jira will then get *\<company\>.atlassian.net/jira*
* Confluence will get *\<company\>.atlassian.net/wiki*

Your users can easily navigate between apps via the Pattern left of the Software name:  
![AtlassianCloudSelect.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/233660i26C979CED90D83F1/image-dimensions/405x353?v=v2 "AtlassianCloudSelect.jpg")

if you only use *\<company\>.atlassian.net*it will automatically open jira, if you have both, i think.

comments: author: Hedbabny_ Hans-J?rgen
body: Hello, many thanks for this information, so one is forced to use the same base URL for all products?


author: Fabian Schmitz
body: You could use multiple organisations, one for each product. But that is probably no the recommended way. So for example *examplejira.atlassian.net* and *exampleconfluence.atlassian.net.*

Administrating is easier if done in one organisation. That way you only need to administer your domains, users and groups in one place and not multiple.


author: Hedbabny_ Hans-J?rgen
body: Great, so we will use one URL


author: Sushant Verma
body: Hi [@Hedbabny_ Hans-J?rgen](/t5/user/viewprofilepage/user-id/5107724)   

I don't think it is possible!  

Regards,  
Sushant Verma


Tags: cloud

confluence-cloud

data-center
Main user account missing
Asked by Luis Benitez Ruiz:

As described on in my title, I have for some reason lost access to the account i used to create the confluence page, I was not able to login to atlassian as it did not recognize my email address, I used my company e-mail address and had the password saved to chrome.

But was forwarded to create a new user to gain access, so now i sit here with a created space I don't have full access to anymore, not sure how I can fix this as if i go in to the team members overview I can clearly see the first account i created there. they are made with the same email address, don't know where i should direct my self to fix this, I'm trying to "sell" to my employer that we really need Confluence to improve our KB.![TinyTake10-01-2023-11-26-43.png](/t5/image/serverpage/image-id/233633iCA6E98B23171BD5A/image-size/large?v=v2&px=999 "TinyTake10-01-2023-11-26-43.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Luis Benitez Ruiz](/t5/user/viewprofilepage/user-id/5117515) and welcome to the community,

If you are a site/confluence admin you can grant access to your space. Have you tried that?

comments: author: Luis Benitez Ruiz
body: So I technically am, but i lost access to the main account even though i use the same email address to login. and now the account i login to is a user without access to control users and so on.


Tags: cloud

confluence-cloud

user
Accepted formats for HTML/CSS editing via Macro in Confluence
Asked by Peter Briers:

Hi,

We don't have the standard options in our Confluence package to maintain the Stylesheets via space tools or the Configuration Widget. I have seen a few attempts where other sites have been able to make amendments to the Confluence page with varying degrees of success. The only option we seem to have is adding a HTML/CSS Macro per page and inserting code. Again this doesn't seem to work well or consistently. Does anyone have any guidelines or example code formatting and masking the Confluence app banner?

Many Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

By "standard options", do you mean the html/css stuff you can do on Server/DC Confluence? If so, then there are a different set of standard options on Cloud, much less functionality in that area.

comments: author: Peter Briers
body: Hi Nic,

Thanks for responding. So the challenge I have is trying to reuse some existing html/css and applying it using the macros per page, because we don't have the configuration / space tools feature to apply CSS.

I have been experimenting with the code I have to mask the confluence app banner and it doesn't quite work. Now this may be due to how Confluence interprets layered code or just that the code itself (which I have been trying to isolate) is just not as clean as it should be. I just wondered if there was a standard that should be used in Confluence to achieve this etc, I have some fundamental knowledge of html/css but not advanced.

regards.


Tags: cloud

confluence-cloud
How to create/modifie my table of content
Asked by franck:

Hi,

I tried to create my content table but i didn't work for me.

I follow this link page to create my content table, see the link below,

[Table of Contents Macro \| Confluence Data Center and Server 7.13 \| Atlassian Documentation](https://confluence.atlassian.com/conf713/table-of-contents-macro-1077913829.html)

Could you please remind me what i'm missing in the process of creation of my content table?

Best regard


Answers:
author: Tessa Tuteleers
body: Hi [@franck](/t5/user/viewprofilepage/user-id/5117460) ,

Welcome to the community!

Please describe the problem you are facing (it didn't work, what do you have?) and the steps you have taken (What did you do to receive aforementioned outcome). With just this information and no visuals, it is very hard to troubleshoot.

- Tessa

comments: author: franck
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/233629i6981C15F25E470C6/image-size/large?v=v2&px=999 "image.png")


author: franck
body: I FINALLY MANAGE TO RESOLVE MY \*ISSUE THANK YOU FOR YOUR TIME !


author: Tessa Tuteleers
body: Yaaayy, good job!

Can you describe the resolution, so others can find it if they are facing the same problem?

I am guessing (based on the screenshot) that you didn't have any actual headers (title format) in your document, so the table appeared empty?

- Tessa


author: franck
body: I abandoned creating a content table and i created a child and parent tree
Public space
Asked by Gert Goos:

In our self hosted environment the public confluence space is ONLY available if users make a connection with our company VPN.

This the general policy of our company, we can't change...

Can we create the same behaviour on the cloud ?


Answers:
author: Nic Brough -Adaptavist-
body: There's no VPN access to Cloud, but if you have Cloud Premium, you can do IP whitelisting.


author: Ashley Hudson
body: Heya [@Gert Goos](/t5/user/viewprofilepage/user-id/790950)

So in terms of restricting content in Cloud, there is not really a way to restrict access except by turning off anonymous access, and having every user log in. There is no method that I'm aware of (OOTB) to protect "public" pages when you are on the Cloud.

I hope this helps! :)

Kind Regards,

Ashley Hudson

comments: author: Gert Goos
body: so this means I have to pay a 5000 user license instead of the 25 users license we have now ??? just to protect our public spaces ??

What about IP whitelisting ???


Tags: cloud

confluence-cloud
How to create Knowledge base and knowledge article in confluence
Asked by Bandaru Narendra:

creation of knowledge bases and articles


Answers:
author: Alex Koxaras _Relational_
body: [@Bandaru Narendra](/t5/user/viewprofilepage/user-id/5117286) hi and welcome to the community!

There are some very well free course at university.atlassian.com for Confluence for which you can earn some badge or certification and post it as well on your linkedin profile etc.

* [Get started with Confluence](https://university.atlassian.com/student/activity/850007-get-started-with-confluence?sid=1ff263b1-64c7-4641-aad4-da9b0bbe54b5&sid_i=9)

* [Confluence best practices](https://university.atlassian.com/student/activity/850009-confluence-best-practices?sid=1ff263b1-64c7-4641-aad4-da9b0bbe54b5&sid_i=11)

* [Confluence Fundamentals](https://university.atlassian.com/student/activity/861302-confluence-fundamentals?sid=1ff263b1-64c7-4641-aad4-da9b0bbe54b5&sid_i=12)

* [Using Confluence for Documentation \& Knowledge Bases: Skillbuilder course description](https://university.atlassian.com/student/activity/817160-using-confluence-for-documentation-and-knowledge-bases-asb-212-course-description?sid=1ff263b1-64c7-4641-aad4-da9b0bbe54b5&sid_i=1)

* [Confluence Essentials: Course description](https://university.atlassian.com/student/activity/817166-confluence-essentials-course-description?sid=1ff263b1-64c7-4641-aad4-da9b0bbe54b5&sid_i=4)

Let me know if that helps!


author: Ste Wright
body: Hi [@Bandaru Narendra](/t5/user/viewprofilepage/user-id/5117286)

Are you looking for general advice? If yes, I'd check out...

* [Set up a knowledge base in Confluence Cloud](https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-cloud-1018775526.html)
* [Use Confluence as a Knowledge Base](https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html)
* [5 tips for building a powerful knowledge base in Confluence](https://www.atlassian.com/blog/archives/5_tips_for_building_a_knowledge_base_with_confluence)
* [Knowledge Management with Confluence](https://www.atlassian.com/software/confluence/guides/knowledge-management)
* [Confluence Templates (Cloud)](https://www.atlassian.com/software/confluence/templates) which could be useful - for example, [Knowledge Base Templates for ITSM Teams](https://www.atlassian.com/software/confluence/templates/collections/knowledge-base)

For more general support on using Confluence, I'd also check out [Confluence's Guide](https://www.atlassian.com/software/confluence/guides), and [Confluence's support pages](https://support.atlassian.com/confluence-cloud/)

It might be useful to clarify what hosting type your platform is on - either Cloud or Server/Data Center - for additional recommendations :)

Ste
I tried to enter Confluence, but there was a page error
Asked by ???:

I want to know if this is just me or if other people have it too


Answers:
author: Dave Liao
body: [@???](/t5/user/viewprofilepage/user-id/5117091) - visit <https://status.atlassian.com/> to see if there's an issue globally or in your area.

What are you seeing?

Also, try common troubleshooting tips like clearing your browser cache, restarting your browser, restarting your computer, etc. to see if that helps.

comments: author: ???
body: All pages in Confluence fail to load![pending_and_error.png](https://community.atlassian.com/t5/image/serverpage/image-id/233587i918947F53E39D567/image-size/large?v=v2&px=999 "pending_and_error.png")


author: Dave Liao
body: [@???](/t5/user/viewprofilepage/user-id/5117091) - ah, that's not good!

Try a different browser? Try a different machine? Do you see the same issue in different web browsers, or on different PCs?


author: ???
body: I don't think it was a network or browser problem, but now the screen is displayed normally.

1.

![loadFail.png](https://community.atlassian.com/t5/image/serverpage/image-id/233592i1E03336EB3571B09/image-size/large?v=v2&px=999 "loadFail.png")![Screenshot_20230110_095016_Samsung Internet.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/233594i909D12D09F418441/image-size/large?v=v2&px=999 "Screenshot_20230110_095016_Samsung Internet.jpg")


author: Dave Liao
body: So you're good to go?

I can't read Korean, but the bottom part looks like an error page? ?


author: ???
body: For about 10 minutes, my colleagues and I were unable to access the page and the space.

I thought it was a wifi problem, so even using hotspot, I couldn't access it the same way, and the same phenomenon continued even after changing the browser.

It is now accessible normally.

Thank you.


Tags: cloud

confluence-cloud
Export to PDF not working
Asked by Newfield, Joseph:

I have multiple tables built in confluence sourcing Jira data. When I 'Export to PDF' only the table headers are visible and the tables themselves do not appear. Please fix this bug as soon as possible.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Newfield, Joseph](/t5/user/viewprofilepage/user-id/5117024) ,

welcome to the Atlassian community!

Please could you specify if you are using JIRA Issues macro within your page? We need to figure out if it is a confluence bug or a third part addon bug.

Fabio

comments: author: Newfield, Joseph
body: [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) I am using Jira Issues macro and 'Table Toolbox' Macro


author: Newfield, Joseph
body: This is an example of what happens after I Export to PDF:  
![Screenshot (5).png](https://community.atlassian.com/t5/image/serverpage/image-id/233578i7EFB2449D823CBAF/image-size/large?v=v2&px=999 "Screenshot (5).png")


Tags: cloud

confluence-cloud
Confluence page is not saving changes
Asked by Lomthandazo Ziyanda Gumpo:

I opened a copy of a page for the template and worked on it. When I published the document went back to before any edits were done. It did not save the changes. I re-did the same document and the same thing happened. Please help me find out how I can retrieve my information because I cannot work on this a third time?


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Lomthandazo Ziyanda Gumpo](/t5/user/viewprofilepage/user-id/5116841)

Welcome to Community!

You mention templates and pages, which are not exactly the same thing in Confluence. Are you trying to edit a template from the space settings? Or are you creating a page from a template, and would like to edit the template? It might be helpful to add a screenshot to members of the community can better help you with your problem.

comments: author: Katlego Motlhabane
body: Hello Laura,   

I trust you are well. Facing an issue where I cannot locate my template.   

Confluence error-handling when it comes to template creation is not great, are there any other data loss risks we should expect when using this product?


author: Laura Campbell _Seibert Media_
body: Hello [@Katlego Motlhabane](/t5/user/viewprofilepage/user-id/5219797) and welcome to Community!

Are you having a problem locating your template in order to edit it? Or selecting the template when you create a new page?

Confluence templates can either be created at a space level (and you need to be a space admin to edit them), or at a global level (for which you need to be a site administrator). If you can't find the template to edit it, make sure you have the right permissions and are in the appropriate settings (either space or global).

If you can't find a template when you are creating a new page, make sure you have selected the correct space in the drop down option. While templates are created at a space level, they can be available to use in other spaces.

![Template from space.png](https://community.atlassian.com/t5/image/serverpage/image-id/257445i43703766301EF43A/image-size/large?v=v2&px=999 "Template from space.png")


Tags: cloud
How do I grant Confluence project read access? The user is still not a member of the Confluence grou
Asked by adas1:

How do I grant Confluence project read access? The user is still not a member of the Confluence group.


Answers:
author: Alex Koxaras _Relational_
body: hI [@adas1](/t5/user/viewprofilepage/user-id/5065251) and welcome to the community

First you have to grant the user with product access, meaning access to confluence. Then, depending on how you have setup the initial default permissions, you can grant access to individual spaces.

You can also grant the user the guest role, if you don't want to consume a license (still in beta). Read more about it here <https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/>


Tags: cloud

confluence-cloud
User permissions in Confluence spaces using ScriptRunner
Asked by Vamsi Kandala:

Hi,

I am looking at creating a ScriptRunner Listener which will send email notification whenever any user who is not a space admin was still provided permissions to delete the page, attachment, comment, blog or mail.

Permissions may have been provided by the Confluence administrator or the Space administrator but we want to track and restrict providing permissions to delete any type of content to users who are not Space admins.

Any idea/ example/ article to achieve this?

Thanks,  
Vamsi


Answers:
author: Vamsi Kandala
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Thank you for your response.

I have already checked through the above articles and still working out the script.

Currently, I have created couple of listeners which will send email notifications whenever:

* Space permissions are updated
* Space permissions are removed
* Space is deleted
* Page is deleted
* Attachment is deleted

The email notification contains the space affected and the user details who performed that action.

I can then go check the Audit Log for more information.

I am yet to figure out, using the script, for which users the permissions were updated/ removed.

I want to consolidate these because some of the space administrators are further providing delete permissions to other users which we want to avoid. That way, if any user wants to delete anything, they can either contact their space admin or contact us (Confluence admins).

I will keep this open for now and will check further. Will update if I find anything interesting.

Thanks again,  
Vamsi


author: Alex Koxaras _Relational_
body: Hi [@Vamsi Kandala](/t5/user/viewprofilepage/user-id/4392782)

That would be a very interesting case for me! If I had the time I would definitely create such a listener. That would be quite handy :) Now I don't have a simple article to give, but a bunch to start you journey:

* <https://docs.adaptavist.com/sr4c/latest/features/event-listeners/custom-event-listener>
* <https://developer.atlassian.com/server/confluence/event-listener-module/>
* <https://docs.atlassian.com/atlassian-confluence/6.6.0/com/atlassian/confluence/event/events/ConfluenceEvent.html>
* <https://docs.atlassian.com/atlassian-confluence/6.6.0/com/atlassian/confluence/event/events/permission/PermissionEvent.html>

I hope that the above will be helpful to you!


Tags: confluence-server

server
How do I restore an older subpage or delete the current page with bad updates?
Asked by Samuel Trappett:

The individual who owned the page has left. I accidentally deleted a block that disrupted the entire layout. I am trying to figure out how to delete the newest version or implement an older version of just this one page.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You should be able to look in the page history (it's in the actions menu, the ... towards the top right). You'll be able to look through the history, and if you have the right space permissions, restore an old version (this actually creates a new version, so you don't lose the edit that went wrong)

comments: author: Samuel Trappett
body: Thank you Nic! I made a rookie mistake. A friend pointed out confluence must have changed something and basically there is a scroll bar at the bottom of the page. I simply went into the page history and this time scrolled to the right about an inch and there was all the restore options. I appreciate everyone's help :)


Tags: cloud

confluence-cloud
Database query - PostgreSQL
Asked by Vamsi Kandala:

Hi,

I am trying to fetch the list of users who don't have space admin permissions to their related spaces but have permissions to delete the page, attachment or blog post.

I am using this query:

```
SELECT s.spacekey, s.spacename, cu.user_name, cu.first_name || ' ' || cu.last_name AS username, sp.permtype
FROM SPACEPERMISSIONS sp
JOIN SPACES s ON s.SPACEID = sp.SPACEID
JOIN user_mapping u ON sp.permusername = u.user_key
JOIN cwd_user cu ON cu.user_name = u.username
WHERE sp.permtype = 'REMOVEPAGE' OR sp.permtype = 'REMOVEBLOG' OR sp.permtype = 'REMOVEATTACHMENT' OR sp.permtype = 'REMOVECOMMENT' OR sp.permtype = 'REMOVEMAIL' AND sp.permtype != 'SETSPACEPERMISSIONS'
GROUP BY s.spacekey, s.spacename, sp.permtype, cu.user_name, cu.first_name || ' ' || cu.last_name, sp.permtype
ORDER BY s.spacename, cu.user_name, sp.permtype
```

But, this is returning the list of users who have space admin permissions as well.

Anything that I missed?

Thanks,  
Vamsi


Answers:
author: Vamsi Kandala
body: SELECT s.spacekey, s.spacename, cu.user_name, cu.first_name \|\| ' ' \|\| cu.last_name AS username, sp.permtype, sp.permusername  
FROM SPACEPERMISSIONS sp  
JOIN SPACES s ON s.SPACEID = sp.SPACEID  
JOIN user_mapping u ON sp.permusername = u.user_key  
JOIN cwd_user cu ON cu.user_name = u.username  
WHERE (sp.permtype = 'REMOVEPAGE' OR  
sp.permtype = 'REMOVEBLOG' OR  
sp.permtype = 'REMOVEATTACHMENT' OR  
sp.permtype = 'REMOVECOMMENT' OR  
sp.permtype = 'REMOVEMAIL') AND  
sp.permusername NOT IN  
(SELECT distinct permusername FROM spacepermissions WHERE permtype = 'SETSPACEPERMISSIONS' AND permusername = sp.permusername AND spaceid = sp.spaceid)  
GROUP BY s.spacekey, s.spacename, sp.permtype, cu.user_name, cu.first_name \|\| ' ' \|\| cu.last_name, sp.permtype, sp.permusername  
ORDER BY s.spacename, cu.user_name, sp.permtype


Tags: confluence-server

server
Confluence page missing
Asked by Lomthandazo Ziyanda Gumpo:

I was working on a page and upon publishing it reverted to the skeleton I had started working on. All the information is gone. How can I retrieve it back?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Depends on how the reversion was done.

Confluence save a draft every couple of minutes, so you could try closing the browser window, going back in in a new one and looking under your profile for drafts.

Could someone have deleted it from the space while you were editing?

Have you any older versions of it?

Was there an error during publishing?


Tags: cloud

confluence-cloud
Can multiple people edit an attachment file at the same time?
Asked by Jessica Lindstrom:

Does confluence support multiple people editing at the same time in a attached file? For example myself and my colleague want to both work together at the same time in an attached excel file that is attached on a confluence page.

If there is a permissions sequence for enabling this behavior, please share.


Answers:
author: Brant Schroeder
body: [@Jessica Lindstrom](/t5/user/viewprofilepage/user-id/4871802) Multiple individuals could edit an attachment at the same time but the last individual to save their edits will overwrite whatever the other individual saved. There would be a version for each edit but there is no way to collaboratively edit an attachment in the delivered product.

comments: author: Jessica Lindstrom
body: Thanks!
Identifying the current user
Asked by Vamsi Kandala:

Hi,

I am looking for script in ScriptRunner Listeners to identify whether the current user is the Space Admin or not.

There already is the command to check whether the user is Confluence Adminstrator:

```
permissionManager.isConfluenceAdministrator(currentUser);
```

Is there similar one to check for Space Admin?

Thanks,  
Vamsi


Answers:
author: Florian Bonniec
body: Hi [@Vamsi Kandala](/t5/user/viewprofilepage/user-id/4392782)

Have you try the following line of code ?

permissionManager.hasPermission(currentUser, Permission.ADMINISTER, space);

You have to import  
com.atlassian.confluence.security.Permission  
You also have to set space variable with a space object.  
Regards

comments: author: Vamsi Kandala
body: Hi [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589)

Thank you. Yes, that works.

Regards,  
Vamsi


Tags: confluence-server

server