youngmon/atlassian-qna huggingface dataset:
Something went wrong after loading the editor.
Asked by Denyse:

This problem arose this week when attempting to delete an existing image and load a new image into Confluence. Last week it worked fine. The person who was attempting to complete this task sent a screen print of the error. I attempted to do the same thing as Administrator and I received the same error message. Please advise if you've encountered this problem and the solution for this issue.


Answers:
author: Shannon S
body: Denyse,

This issue indicates a problem connecting to the editing service, and we'll need to dive a bit deeper to be sure.

To start, we had an issue going on recently where this was happening for a lot more users than would be expected, due to an issue with the edit page functionality:

* [CONFCLOUD-65699](https://jira.atlassian.com/browse/CONFCLOUD-65699) *Opening a page on Confluence Editor does not allow edit or save*

We've cleared this up, and so in the event that this was the bug affecting you, then you shouldn't be experiencing it anymore.

However, as this is a common error due to connectivity issues, both internal and external, if it's still occurring for you then we know there's another cause.

If it does still happen for you please tell me:

1. What browser this is happening in, and the version. Can you test that this doesn't occur in other browsers?
2. Does this happen on all pages, or only certain pages?
3. Does this happen for all other users, or only a few?
4. Are you behind a firewall or VPN? Can you test outside of the VPN/firewall and let me know if it persists?

Thank you for your help.

Regards,

Shannon

comments: author: Denyse
body: Hello Shannon,

We tested this morning and while there is no error message, it never brings up the screen in edit mode - it forever shows it trying to connect.

She's tried in different browsers - not resolved.

I tried and received the same error and I'm an administrator for the network and for Atlassian Confluence/Jira.

Not on a VPN. I haven't tried logging in and trying to edit via VPN yet but I'll give it a shot tonight.

Regards,

Denyse Miller


author: Shannon S
body: Denyse,

I don't actually need you to test with VPN, just without, in the case that you're using one. You aren't using a firewall either, are you?

I also didn't see if you answered my question about if this happens on other pages. Could you let me know that?

Lastly, you said that both you and her are having the issue, but are ALL users having the problem? Were you able to test with any more users besides yourself and this user?

You might want to have a look at the following as well:

* [Collaborative Editing and Synchrony Troubleshooting](https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html)
* [Troubleshooting Collaborative Editing](https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)

This will provide you with tips in order to troubleshoot this issue.

Shannon


Tags: cloud

confluence-cloud
Auto Update of links in Confluence when changes are made in Jira
Asked by Sushma S N:

Hi Team,

I have a page in confluence which has hyperlinks to projects in Jira. After few sprints the project name changes and as a result the links in confluence has to be changed manually. Is there a way to automatically update when changed in Jira.


Answers:
author: Dominic Lagger
body: Hi,

* Do you use the JIRA macro from Confluence?
* Is it a list of JIRA items or just one item?
  * If it is a list, then sometimes you don't have to refresh the whole site, just refresh the JIRA table in Confluence.

comments: author: Sushma S N
body: Hi Dominic,

Thank you for the quick response. We are not using JIRA macro from Confluence. We are using hyperlinks. Will using JIRA macro solve the problem by updating automatically? Is it a add on available with Confluence by default or is it something that needs to be installed?

For the second part it is a table of multiple links but it would not update automatically if changes are made to projects in JIRA.


author: Dominic Lagger
body: I highly recommend you to use to JIRA macro. To do so, you just have to connect the applications with each other --\> [Linking to Another Application](https://confluence.atlassian.com/doc/linking-to-another-application-360677690.html)

Then the rest is described here: [Jira Issues Macro](https://confluence.atlassian.com/doc/jira-issues-macro-139380.html)

**What you can do with the Jira Issues macro**   
Using the Jira Issues macro, you can:

* Display a list of issues on your page, based on a [JIRA Query Language (JQL)](https://confluence.atlassian.com/jirasoftwareserver070/advanced-searching-762877735.html) search, filter or URL.
* Display a single issue.
* Display a count of issues.
* Create new issues and display the issues on your page without leaving Confluence.


author: Sushma S N
body: Hi Dominic,

I am assuming this will work for hyperlinks to issue type schemes, permission schemes as well right?


author: Dominic Lagger
body: Hi [@Sushma S N](/t5/user/viewprofilepage/user-id/1595879)

The Jira Issue Macro just helps you with issues. The linking process with Issues Jira \<-\> Confluence is fantastic.

You could also do nice diagramms with those issues.

Unfortunately, the linking is just for issues and not for schemes, dashboards or something like that


author: Sushma S N
body: Are there any approaches to accomplish this?


Tags: confluence-server

jira

jira-server

server
What happened to the edit button?
Asked by Erik Grant:

What happened to the edit button when you want to edit a document? Now you have to download a document and then upload it. Is that correct?


Answers:
author: Thomas ?hrbom
body: Please also note that this functionality with the Atlassian Companion App (which I love) is more or less broken with the new editing experience (Fabric Editor) for Confluence Cloud. Hopefully this will be fixed soon.


author: Zak Laughton
body: Hi Erik,

It sounds like you may be referring to the functionality to edit office documents in Confluence (please let me know if I misunderstood).

Confluence 6.11 introduced the Companion App to edit files, which replaces the old "Edit in office functionality" (See [Confluence 6.11 Release Notes](https://confluence.atlassian.com/doc/confluence-6-11-release-notes-953678666.html#Confluence6.11ReleaseNotes-Abetterwaytoeditfiles)). Once you have the companion app installed, you should be able to edit files by clicking the file to open a preview, then clicking the **Edit with** dropdown menu. Alternatively, you can click **Edit** next to the file on the attachments page.

For full steps, see the [Edit Files](https://confluence.atlassian.com/doc/edit-files-170494553.html) documentation.

I hope this helps!  
-- Zak


author: Yoga Reddy {Appfire}
body: Hi [@Erik Grant](/t5/user/viewprofilepage/user-id/2780369)   

You still have the edit button to edit the page. If you are referring to the new editor then you can see the pencil icon. Click on it to edit it.  

Thanks

Yoga
Is the Project Plan template available in Confluence server or only Confluence cloud?
Asked by Tom Allen:

This link at the Atlassian website describes a Project Plan template available in Confluence:

<https://www.atlassian.com/software/confluence/templates/project-plan>

We are running Confluence Server version 6.6. I don't see this template anywhere. Is this template perhaps only available in the Cloud version, or should it be available in our server version? The Templates documentation seemed to apply to both Server and Cloud, though the documentation (+ button in left sidebar) must be a Cloud convention, as I don't see that in the Server version.


Answers:
author: Kesha Thill
body: Hi [@Tom Allen](/t5/user/viewprofilepage/user-id/752941) !

This template is only available in cloud actually. You can definitely recreate it in server using the fields that you see here though.

I'll also make sure we make it more clear to specify cloud on this page - sorry for the confusion!

comments: author: Ryan Gillan
body: Hi, I would like this too; can you expand more on "using the fields you see here"?

It would be great if this was just available for Server as well.


author: Ryan Gillan
body: This still hasn't been clarified on the page; and I don't understand why this isn't available for paying server customers.


author: Heiko Klump
body: Server-Customers are dead customers. See

<https://www.atlassian.com/blog/announcements/journey-to-cloud>
?Content by Label? Macro options not working on New Editing Experience
Asked by Javier Lopez:

The follow options:

* Maximum Number of Pages
* List Title
* Show Labels for Each Page
* Show Space Name for Each Page

Are not being persisted when edited in the edit box for the New Editing Experience. The properties work as expected in the edit box preview but once they are saved the page will never apply the changes to the macro. I tried already re-creating the macro, creating a new page, but nothing seems to work.

These options work perfectly on a regular blank page or template, but not in the New Editing Experience ones.


Answers:
author: Marty
body: Hi Javier,

it turns out this is a known issue in our public bug tracker: <https://jira.atlassian.com/browse/CONFCLOUD-65649>

I would recommend that you vote for this issue if it is affecting you.

I hope that helps!


Tags: cloud

confluence-cloud

content-by-label
Cannot move issues from one project to another (due to recent changes by another user?)
Asked by Scot O'Hara:

I am trying to move a Team Calendar from one space to another and I'm shutting down the former space to access. When I do this, it appears the calendar is still referencing the original location behind the scenes and so, when I shut down access to the original space, it's shutting down view/access to the calendar, even though it now lives on a different space. Without recreating it (painful!), how do I MOVE it to the new space (for real!). Thx.


Answers:
author: Zak Laughton
body: Hi Scot!

Strange that the calendar can't be seen when you shut down access to the original space. I'm a little unclear on exactly how the issue is presenting, though. The following info will help give more context:

* You should be able to move a calendar by going to **Calendars** (in the navbar), then clicking **Edit** in the options menu next to the calendar. This will open a dialog to change the associated space. Is this the process you followed? If not, how did you move it to another space?
* What do you mean by "shut down access" to the original space? (e.g. delete the space? remove view privileges?)
* Once the old space is shut down, are you attempting to view the calendar in the calendars app (via the "Calendars" link in the navbar), or are you viewing it through a macro on a page?

Thanks!  
-- Zak

comments: author: Scot O'Hara
body: Thanks for your response, Zak! It took me hours to finally figure out that you move a Calendar via the Edit option (unlike moving any other Confluence page). Once I figured that out and moved it that way, it worked like a charm.

Just FYI. Previously, I had simply MOVED the page from one location to another ... and didn't realize that - under the covers - Confluence was still pointing to the original location and was still maintaining the calendar content there. So, when I blocked access to the previous space location, it also blocked the calendar - even though it was now living in a completely different space. However, once I moved the calendar (again!) using the Edit option, sanity was restored ;-).

Just FYI. I hunted high and low for any documentation to tell me the proper way to MOVE a calendar and turned up exactly nothing. I finally figured it out by clicking on every link I could find and trying every option that seemed even remotely related. It took a while, but I did figure it out!


Tags: team-calendars-for-confluence
How do I add a decision date field to the decisions template in confluence?
Asked by suzanne.potter:

Hi,

I need to add a field to the decisions template in confluence. The field I need to add is decision date (the date the decision was made). I also want to add that field to the decision log summary view so that I can sort on it. The use case is my manager wants to review all decisions made over a certain time period.

Thanks!


Answers:
author: Shannon S
body: Suzanne,

You can edit the templates that are included with Confluence as well as create your own. See [Blueprints and User Created Templates](https://confluence.atlassian.com/confcloud/blueprints-and-user-created-templates-724764985.html) for more details.

The point of the current [Decision Template](https://confluence.atlassian.com/confcloud/decision-template-937893638.html) is to work on a decision together, and the template already has the due date listed.

If you are planning on making the decision pages after all the work is done, you could change the due date to the decision date and continue to use the date picker as it is there now.

Let me know if you have any questions about this.

Regards,

Shannon


Tags: cloud

confluence-cloud
Rebuilding search index stops at 25% (server)
Asked by Michael Woffenden:

Rebuilding search index stops at 25% and the only way to get it to finish is to login to the server and delete the index files manually.

![screenshot_2245.png](/t5/image/serverpage/image-id/47043iAFFE011F6E797E31/image-dimensions/487x204?v=v2 "screenshot_2245.png")

Any ideas on how to permanently fix this issue?


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@Michael Woffenden](/t5/user/viewprofilepage/user-id/1169866)   

I hope you have tried to rebuild the index from scratch. If not done, please go through the document [How to rebuild the content indexes from scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html). Let us know if the issue got fixed.  

Thanks  
Yoga

comments: author: Michael Woffenden
body: Having to rebuild the index is not a solution. The question is: How to prevent this issue from happening in the first place?


Tags: confluence-server

server
Space Dashboards - I want ONE home/dashboard for a space
Asked by Michael Woffenden:

I just created a Confluence space with no pages.

![screenshot_2243.png](/t5/image/serverpage/image-id/47032i3AFCD85FD270D388/image-dimensions/185x142?v=v2 "screenshot_2243.png")

When I click on the Dashboard link at the top of the page, it takes me to this page.

![screenshot_2244.png](/t5/image/serverpage/image-id/47034i4A980D1F2211990D/image-dimensions/195x149?v=v2 "screenshot_2244.png")

But I thought I was on the Dashboard already!

I basically want ONE home/dashboard page, not two.

Help!


Answers:
author: Shannon S
body: Hi Michael,

First of all, thank you for bringing this to my attention. I would have assumed that if you were to click on the word **Dashboard** , then it would take you to the [Confluence dashboard](https://confluence.atlassian.com/doc/the-dashboard-139374.html).

However, I noted that when you click on it, it takes you to the **Pages** overview, the very same page you come to when you click on **Pages** in the sidebar.

To answer your question, you do only have one homepage in Confluence, but by clicking on **Dashboard** you are being sent one level higher than that, which is simply an overview of the pages in the space.

I have raised the following bug for this:

* [CONFSERVER-57969](https://jira.atlassian.com/browse/CONFSERVER-57969) *Clicking Dashboard in Breadcrumbs Navigates to Pages and not Dashboard.*

Please vote on this request in order to help us keep track of users affected by this, and you will automatically be watching the bug in order to be updated of any changes.

Regards,

Shannon

comments: author: Michael Woffenden
body: Hi Shannon - Nice to chat with you again and thanks for the quick response!

I've voted and commented on the bug report.


author: Shannon S
body: Thanks again, Michael!

Take care and have a pleasant rest of your week.

Regards,

Shannon


Tags: confluence-server

server
Display user profile automatically
Asked by TESTING-Alexander Urbanec:

Hi all,   

Is there a way to automatically add the user profile macro each time a new user signs up?   
We have a table displaying all of the current users, but we'll have 20-30 more in the next few days. Is there any way to automatically add them into to my table of users?   

<br />


Answers:
author: Amith Mathur _Appfire_
body: Hi [@TESTING-Alexander Urbanec](/t5/user/viewprofilepage/user-id/2779301),

The user macro will need the username to be added. Natively, it cannot be added automatically for the new signups. You can use the 'User List' Macro, wherein you can add the group name and it will automatically refresh it. However, it will give you other fields, like email id, username as well.

Thanks,  
Amith Mathur


Tags: confluence-server

server
Confluence Page Properties Report Macro Problems
Asked by Jeff Lapsley:

Good morning community,

We are running Confluence 6.11.2, though there are plans to upgrade to current soon.

Existing page properties and page properties reports macros are working fine. However, no new ones actually get added from the edit screen. You can hit the PREVIEW and see what it should look like, but you do not get the actual object embedded into the document when you hit INSERT. Just blank nothing.

Any ideas on what to look at? We restarted Confluence and the server without an effect on this issue.

Thanks!

Jeff


Answers:
author: Zak Laughton
body: Hi Jeff,

Strange that you're seeing that 500 error when attempting to insert the page properties macro. There are a couple of known bugs that may be related:

* [The Page Properties Report macro shows no results if corresponding page properties ID begins with '0'](https://jira.atlassian.com/browse/CONFSERVER-40740)
* [Slow load speed for page using Page Properties Macro report](https://jira.atlassian.com/browse/CONFSERVER-34326) (though this is reported as fixed in 6.0.2)

Are you using a properties ID? About how many pages are you expecting to be returned from the report? Also, does this happen on every page?

-- Zak

comments: author: Jeff Lapsley
body: Zak,

Thank you for the reply.

We are not using the properties ID, just the label on the "front" page to direct to the correct page.

This happens to ALL new Macros; those already in place continue to work. It happens regardless of how much data there would be.

For example, this is what it looks like in the PREVIEW when trying to add the macro-

![confluence_macro.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/47914iD433E67E6CF51CB0/image-size/large?v=v2&px=999 "confluence_macro.PNG")As you can see, there is not too much data, and the PREVIEW shows it correctly. As soon as I try to INSERT it, literally nothing happens. There should be the gray box showing a piece of the macro code as a place holder, but NOTHING happens except the window closing.

I was thinking it was possibly a java issue, but I am not sure how to even investigate it. Any help is greatly appreciated!

Jeff


author: Jeff Lapsley
body: This error is showing in the Chrome log when trying to insert the Page Properties Report Macro-

![confluence_error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/47200i33D9FACC97575256/image-size/large?v=v2&px=999 "confluence_error.PNG")
"Unable to communicate with server. Saving is not possible at the moment."
Asked by Mike Lippok:

![Conf.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/47104i6F8754FD44DDE63C/image-size/large?v=v2&px=999 "Conf.PNG")![Conf.PNG](/t5/image/serverpage/image-id/47010iA090F54CCDF76A58/image-size/small?v=v2&px=200 "Conf.PNG")

After we migrated our internal Confluence Server to the Azure Cloud, we cannot save any changes on pages.


Answers:
author: Shankar Asam {Appfire}
body: Hi Mike,

There are various reasons as to why you get these error messages. collaborative editing might not work properly or web application firewall is blocking access to certain traffic. Please see below articles might be of help - let us know how it goes.

<https://community.atlassian.com/t5/Confluence-questions/Getting-error-quot-Unable-to-communicate-with-server-Saving-is/qaq-p/27058>

<https://confluence.atlassian.com/confkb/unable-to-communicate-with-server-saving-is-not-possible-at-this-moment-958759383.html>

Thanks


author: Teja
body: [@Mike Lippok](/t5/user/viewprofilepage/user-id/954179) How did resolve the issue with Collaborative Editing "on"?


Tags: confluence-server

server
Confluence cloud using JIRA Server User Directory
Asked by Pravin Carvalho:

We are using a publicly hosted JIRA Server install (recent version)

Can Confluence Cloud connect to JIRA server as a user directory? I see that I can add JIRA as an application link but can't find a way to add it as a user directory


Answers:
author: Nic Brough -Adaptavist-
body: No, Cloud uses Atlassian accounts, Google accounts or Atlassian-Access to provide users.


Tags: cloud

confluence-cloud

jira-server
License renewal
Asked by Giridhar Bugg:

Hi,

What will happen if I do not want to renew the license for some time? Apart from not getting support and upgrades, would it stop me from using it in Read/Write mode? I see the license as perpetual, but just checking.


Answers:
author: Nic Brough -Adaptavist-
body: No, the only difference you'll notice is that administrators will get the odd warning box telling you that it's unlicenced and unsupported. All the functions you have now will continue to work exactly as they do now.

comments: author: Giridhar Bugg
body: Thanks, Nic.


Tags: confluence-server

server
I want communication b/w my plugin and login of confluence.
Asked by tarakeswar_dubey:

I want communication b/w my plugin and login of confluence in such way that once login happens my plugin gets called and user details are captured and I am able to show user some information regarding their access.  
And which module type will be the best for this one?


Answers:
author: Shannon S
body: Sorry, are you trying to develop an add-on for this? Can you let me know what you mean by "communication b/w"?

Your request isn't very clear so if you can please elaborate exactly what you need and what kind of information you want to display, it will help.

Regards,

Shannon


Tags: confluence-server

server
Read-only access for customers
Asked by Joseph Zitt:

I'm looking into tools to make our company's documentation available online to users. We'd have a small team (under 10 people) working on it. We would need to have the documentation on a passworded server so only paying customers could get at it.

Would this be possible to do with the small team license or would we have to pay for each external user, even though they would only have read-only access?


Answers:
author: Vero Rivas
body: Hi [@Joseph Zitt](/t5/user/viewprofilepage/user-id/2777117)

Look at this post, maybe can help you

<https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-read-only-access-and-licensing>

Cheers


Tags: confluence-server

server
Plugin example for confluence
Asked by Loris Leonardi:

Hi everyone, would you help me?

you would give me an example of a plugin to insert it in a php page in order to connect to conflience


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry, I don't understand quite what you are looking for here. When you say "connect to confluence", what is this "connection" doing?

If it is reading (or even writing) Confluence data, then you would probably want to write your php so that it can use the REST interface in Confluence to do the work. I'm not aware of any off-the-shelf php plugins that would do that (but I don't use php much)

If it's not for that, then could you explain more?