Confluence Installation causes white browser screen.
Asked by Andrew Khoury:

When trying to install Confluence (5.4.3) the browser screen goes white (it would appear the page times out) when trying to complete the database stage (after I've successfully entered all the databse details and submitted the page).

This is for mysql.

The confluence.cfg.xml file goes from:

\<confluence-configuration\>

\<setupStep\>setupdbchoice-start\</setupStep\>

\<setupType\>custom\</setupType\>

to:

\<confluence-configuration\>

\<setupStep\>setuppaths\</setupStep\>

\<setupType\>custom\</setupType\>

\<buildNumber\>4732\</buildNumber\>

\<properties\>

Which indicates it successfully passed the stage.

When I try to go to Confluence in my browser everything looks fine and I'm at the next stage.

**My question is, are there any settings that will stop this apparent 'time out' I'm seeing in the browser.**

I'm getting the following fatal error:

2014-03-02 23:47:45,031 FATAL \[http-8090-8\] \[atlassian.spring.container.SpringContainerContext\] getComponent Spring Application context has not been set

-- referer: URL/setup/setupstandarddb-start.action?database=mysql \| url: /setup/setupstandarddb.action \| userName: anonymous \| action: setupstandarddb

Along with a few warnings:

WARN \[http-8090-8\] \[org.springframework.beans.TypeConverterDelegate\] findDefaultEditor PropertyEditor \[com.sun.beans.editors.EnumEditor\] found through deprecated global PropertyEditorManager fallback - consider using a more isolated form of registration, e.g. on the BeanWrapper/BeanFactory!

2014-03-02 23:49:18,692 WARN \[ThreadPoolAsyncTaskExecutor::Thread 4\] \[org.springframework.beans.TypeConverterDelegate\] findDefaultEditor PropertyEditor \[com.sun.beans.editors.EnumEditor\] found through deprecated global PropertyEditorManager fallback - consider using a more isolated form of registration, e.g. on the BeanWrapper/BeanFactory!

2014-03-02 23:49:37,175 WARN \[active-objects-ddl-0\] \[java.ao.schema.SchemaGenerator\] validateOneToManyAnnotation public abstract com.atlassian.mywork.host.dao.ao.AOUserApplicationLink\[\] com.atlassian.mywork.host.dao.ao.AOUser.getUserApplicationLinks() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.


Answers:
author: William Zanchet [Atlassian]
body: Hey Andrew,

This error can occur if the user running Confluence does not have write permissions to the home folder defined in \<install\>/confluence/WEB-INF/classes/confluence-init.properties.

This can also happen if you are running Confluence as the `root` user.  

To fix this bad boy, do not run Confluence as root, and ensure that the user running Confluence has **full read** and write access to the **home folder** . This can be set by running chmod -R with the appropriate permissions, to apply them recursively to each sub folder.   

Cheers,  
WZ

comments: author: B_ Normann P_ Nielsen
body: Hi

### [**Andrew Khoury**](../../users/91318/andrew-khoury/) {#toc-hId-1450935332}

Was there a solution to this? I have huge problems installing Confluence at the moment - giving me:

HTTP Status 500 - java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN) {#toc-hId--708194619}
========================================================================================================================================================================================

*** ** * ** ***

**type** Exception report

**message** java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN)

**description** The server encountered an internal error that prevented it from fulfilling this request.

**exception**

```
com.atlassian.cache.CacheException: java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN)	com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:93)	com.atlassian.confluence.cache.ehcache.ConfluenceEhCache.get(ConfluenceEhCache.java:36)
```

```
?
```

```
Nomatter what I do... Tried a fresh server, different browsers etc...
```


Tags: confluence-administration