youngmon/atlassian-qna huggingface dataset:
How can we change the notification to be a phone cal in the Opsgenie app?
Asked by Adi Kuperman:

Hey  

I opened a test alert and test the escalation, all on-calls installed the app and got the notification, but the notification sounds like a new message alert, even if I'm changing the sounds still most of the people said this short sound will not wake them up in the middle of the night, what other options we have here?   

Eventually we need this tool to wake people up in the middle of the night if we have an emergency


Answers:
author: Justin Lewis
body: A few things need to happen to achieve this:

1. On-call users need to enter their voice phone number in the OpsGenie UI under settings\>notifications. It will also need to be verified in OpsGenie.
2. Users will need to ensure they flag their notification preferences to use voice as a notification method.
3. They should download the Opsgenie contact vCard from <https://opsgeniedownloads.s3-us-west-2.amazonaws.com/voice-sms-notifications/Opsgenie_vCard.vcf> so they can save the contacts in case they have special notification settings on their device where the call will go through overnight. Note that OpsGenie has different numbers based on region and sometimes flag as "Spam" or "unknown caller" if this contact card is not saved to the mobile device.

![Notifications.png](https://community.atlassian.com/t5/image/serverpage/image-id/255076i3B562072ED5E298B/image-size/large?v=v2&px=999 "Notifications.png")![Voice Notifications.png](https://community.atlassian.com/t5/image/serverpage/image-id/255077i9B0F24D3AEDADD14/image-size/large?v=v2&px=999 "Voice Notifications.png")

Hope this helps


Tags: cloud
How can I trigger another on-call team on slack?
Asked by Adi Kuperman:

When a new alert is created and I want another team's help,  
how can I trigger it with slack? so the current on-call of this team will also get a notification from Opsgenie to join and help this incident?


Answers:
author: John M
body: If you need to add an on-call user to the alert after it has been created, you can query the on-call user for any team by using:

**/genie whoisoncall \[team name\]_schedule**

which will give you the on-call user for that team. Then run:

**/genie assign \[tiny ID\] to \[username\]**

The username will be the email of the user.


author: John M
body: Hi [@Adi Kuperman](/t5/user/viewprofilepage/user-id/5205905) ,

You can add multiple teams with the [/ commands](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Using--genie-Command) from Slack. Here is an example:

/genie alert Hello for support team, Testing_Team

![2023-05-02_16-15-07.png](https://community.atlassian.com/t5/image/serverpage/image-id/254929iE3BB0843BF4E53B7/image-size/large?v=v2&px=999 "2023-05-02_16-15-07.png")![2023-05-02_16-14-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/254930iAC09CA01D74058CA/image-size/large?v=v2&px=999 "2023-05-02_16-14-50.png")


Tags: cloud
Can I create an escalation rule to remind the acknowledger of the alert to close after X minutes.
Asked by Jamie Farmer:

We have SLA metrics we need to track for both Acknowledgement and Closing of OpsGenie alerts. We are good at acknowledging the issue, but are lacking in closing in a timely manner. We have an auto close rule that closes after 72 hours, but this really doesn't help. In some instances, a resolution can by 5 minutes. Sometimes it can take an hour or so to resolve the issue. I'm looking for a possibility to send a reminder to the current assignee of an OpsGenie alert to close the issue. This could be set up 1 hour after the acknowledge for example.  

Is this possible?


Answers:
author: Patricia Francezi
body: Hi [@Jamie Farmer](/t5/user/viewprofilepage/user-id/5208775) welcome to the community

You can add an rule in the same escalation rule, to alert again if the alert is not closed after some time

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/254825iC9AE07CD8884854E/image-size/large?v=v2&px=999 "image.png")

But there is no way to notify the owner of the alert in the options.

In this case, I suggest you to notify the team leader if not closed, or the team - if the main problem is closing the alert anyone can do it if fixed, right?

I hope this helps

comments: author: Jamie Farmer
body: Yes, we are going to give the team a couple of more weeks to improve on closing. If we need to, we will create a manager rotation and alert them if not closed within X minutes. Thanks.


Tags: cloud
Why I don't see Salesforce Service Cloud options under Integration ?
Asked by Mohammad:

Why I don't see Salesforce Service Cloud options under Integration ?


Answers:
author: Nick H
body: Hi [@Mohammad](/t5/user/viewprofilepage/user-id/5208430) ,

It could be a restriction with your plan or role (or both). Global integrations are not included under the Free and Essentials plans - and instead have to be added from under a team's Integrations tab:

![integrations1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254679iD4698057A98FC1C2/image-size/large?v=v2&px=999 "integrations1.jpg")

If you do not see the Add integration button after clicking into one of your teams, then it's a restriction with your role as well.

comments: author: Mohammad
body: Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930)


Tags: cloud
How to export report with list of all alerts received
Asked by Abdul.Shaik:

How to export report with list of all alerts received in Opsgenie..


Answers:
author: Nick H
body: Hi [@Abdul.Shaik](/t5/user/viewprofilepage/user-id/5208054) ,

You should look into Opsgenie's [Alert Analytics](https://support.atlassian.com/opsgenie/docs/view-global-alert-and-user-productivity-analytics/) report for exporting a list of alerts.

By adjusting the filter, you can export ALL of your Opsgenie alerts, or alerts over a specific period of time:

![report1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254676i7C0103779039F982/image-size/large?v=v2&px=999 "report1.jpg")![report2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254675i944E5617E069D7EF/image-size/large?v=v2&px=999 "report2.jpg")

\^ Make sure to select ALL results when exporting.

Also note this report is considered one of Opsgenie's Advanced Reports - which are only included with the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans). So if you do not see this report in your Analytics tab, it's either a restriction with your plan or role (or both).


Tags: cloud
Unable to create alert in Opsgenie
Asked by L, Priyanka:

Hi Team,

I am trying to create test alert in Opsgenie. I've filled all the required fields. When I click on create. It gives me an disable icon and nothing pops up later. Is it because of the subscribed model that I am currently on ?. Please assist

![Alert_Snap.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254777i083987DBF4BB61A0/image-size/large?v=v2&px=999 "Alert_Snap.PNG")

Also, the Delete icon is disabled. Could you please assist what's stopping here.

![Delete_Snap.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254780iFC2D50F149D2D7EF/image-size/large?v=v2&px=999 "Delete_Snap.PNG")


Answers:
author: L, Priyanka
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213)

I've been given the Admin role but still I am unable to clear/delete alerts or create a new alert. Could you please suggest what else can be checked ? Thankyou!


author: John M
body: Hi [@L, Priyanka](/t5/user/viewprofilepage/user-id/5207758)

The delete button being disabled means that you don't have access rights to delete alerts. It sounds like there may be some restrictions on creating alerts as well. I would suggest reaching out to an account admin to adjust your user rights.

comments: author: L, Priyanka
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213)

I've been given the Admin role. Unfortunately, I'm still unable to delete the alerts or create any new alert. Could you please suggest what else can be checked ? Thankyou!


author: John M
body: Hi [@L, Priyanka](/t5/user/viewprofilepage/user-id/5207758) ,

There are different types of admin roles so it could still be an access issue - for our support team to check it out, please open a new chat window from within Opsgenie, where we will be able to access your instance and tell you what's going on. Thanks!


author: L, Priyanka
body: @Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) ,

We are on the essential plan. Could you please assist how to edit the Admin role. We tried all possible options. We were unable to get the page to edit user role in the essential plan. Please advise. Thankyou!


author: John M
body: Hi [@L, Priyanka](/t5/user/viewprofilepage/user-id/5207758) ,

Can you please open a chat in Opsgenie so we can access your account to review the issue?

![2023-05-18_10-19-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/258121i2EB86DF107D0A8B5/image-size/large?v=v2&px=999 "2023-05-18_10-19-41.png")


author: L, Priyanka
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) ,

I don't see a chat option in my screen. PFB screenshot.

![Chat.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/258159iD30DDE178466E5BC/image-size/large?v=v2&px=999 "Chat.PNG")


author: John M
body: Hi [@L, Priyanka](/t5/user/viewprofilepage/user-id/5207758) ,

Sometimes an ad blocker can cause the chat to be blocked.

If you still can get it to come up, you can also open a support ticket here:

<https://support.atlassian.com/contact/#/>
If we want 100 enterprise accounts. Could you please let me know how many licenses would be require
Asked by L, Priyanka:

Hi Team,

We have different teams that needs to access Opsgenie and each team has a different head count. So for a minimum of 100 enterprise account logins. Can we access them by purchasing 10 licenses or is it required to purchase 100 licenses for 100 users. Please assist.


Answers:
author: Mikael Sandberg
body: Hi [@L, Priyanka](/t5/user/viewprofilepage/user-id/5207758),

Welcome to Atlassian Community!

You have to get the number of licenses that corresponds to the number of users that should have access to Opsgenie, so in your case you would need 100 licenses for 100 users.
How to deduplicate alerts coming from azure to Opsgenie
Asked by Sushmitha S:

I can deduplicate the alerts coming from jira to Opsgenie but unable to find alias field while integrating the azure service to Opsgenie.So how can I use the deduplication feature to the azure alerts.


Answers:
author: Nick H
body: Hi [@Sushmitha S](/t5/user/viewprofilepage/user-id/5207591) ,

As you mentioned, [deduplication](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/) is dependent on the alias field. Under the integration's [Advanced tab](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/) is where you can configure what data / field(s) parse in the alias field:

![azure1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254584iAA46A412A9ACA2A0/image-size/large?v=v2&px=999 "azure1.jpg")![azure2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254585i51F735C0251C8E56/image-size/large?v=v2&px=999 "azure2.jpg")

Note - the Advanced tab is only available on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans) - so if you do not see this tab, it's most likely a limitation with your plan.
Using MS Flow using HTTP request to find out who is on call
Asked by William Butt:

Hello,

I am able to create an HTTP action within a MS Flow to return a list of teams that are on call for an upcoming weekend by using our opsgenie_api_key as well as our URL.

However, I'm not sure how to get further information for each team to find out who is actually on call.

I'm fairly new to using MS Flows and wondering if this is even possible? Trying to just retrieve the item highlighted in red on the screenshot.

![Opsgenie - Who Is On Call.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254241iBD778F0EEAD732B4/image-size/large?v=v2&px=999 "Opsgenie - Who Is On Call.jpg")

I have figured out the HTTP action and the URL would look like this for a specific team however it only returns information if someone is on-call at the time of the MS run, it doesn't seem to be able to check future dates.

Below is the config of action... it is returning the team requested but not future upcoming.

Probably a configuration of the URL around the date/time... not sure... if anybody has any ideas, let me know... I will try to keep on testing.

![Opsgenie - Who Is On Call for current user.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254271i6775FEAF4E420F2E/image-size/large?v=v2&px=999 "Opsgenie - Who Is On Call for current user.jpg")


Answers:
author: William Butt
body: Figured it out. It has to do with the URI....

<https://api.opsgenie.com/v2/schedules/{ScheduleName}/next-on-calls>


Tags: ms-flow
Remove service relationship
Asked by Eric Hayes:

It does not appear to be possible to remove a service relationship in opsgenie once it has been created. If someone makes a mistake or a service is refactored in the future to not require a certain service dependency it'd be great to be able to update opsgenie to reflect that without being forced to recreate the service definition.


Answers:
author: John M
body: Hi [@Eric Hayes](/t5/user/viewprofilepage/user-id/612052)

You should be able to remove a relationship by hovering over the related service and clicking the "X":

![2023-04-28_23-29-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/254555i8E0BB08CF59097D3/image-size/large?v=v2&px=999 "2023-04-28_23-29-04.png")

comments: author: Eric Hayes
body: Thanks [@John M](/t5/user/viewprofilepage/user-id/4625213) ! I was in dark mode which made the little x invisible. Functionally it still works in dark mode, you just have to know that the button is there.


author: John M
body: Ahh good to know!
Getting this error message while login to Opsgenie mobile applications, How to fix this, Please sugg
Asked by Santhosh S:

![error.png](https://community.atlassian.com/t5/image/serverpage/image-id/254219iEE62308E842DCB4C/image-size/large?v=v2&px=999 "error.png")


Answers:
author: John M
body: Hi [@Santhosh S](/t5/user/viewprofilepage/user-id/5206146) ,

This error is indicating that your organization has placed login restrictions that must be met to successfully log in to Opsgenie. You would need to reach out to your organization's admin for help logging in, as they would be the only party with access to help you here.


Tags: cloud
How to change the critical alert sound on iPhone
Asked by Rick:

The default tone which is played on critical alerting is too short - roughly less than a second.

I would like to change it to a sound where the volume is rising and playing for some seconds.


Answers:
author: John M
body: Hi [@Rick](/t5/user/viewprofilepage/user-id/5206003) ,

Unfortunately, it looks like there is no way to customize the notification played by the iOS 'critical alerts' feature at this time.

comments: author: Rick
body: Thanks for the info.

As a fallback I use multiple notification rule entries with ascending wait minutes:

E.g.  
Notify me via **mobile** at **iPhone X ...** immediately  
Notify me via **mobile** at **iPhone X ...** 1 minutes  
Notify me via **mobile** at **iPhone X ...** 2 minutes  
Notify me via **mobile** at **iPhone X ...** 3 minutes  
Notify me via **mobile** at **iPhone X ...** 4minutes  

Not good, but better than missing an alert.


Tags: cloud
Can an escalation send to an email without a user associated it with it?
Asked by Areeba Turabi:

**Is there a way to add an email to an escalation without having a user associated with it?**

I've seen similar questions for which the answer is "no" but they were from 2020/2021 and I wanted to make sure nothing has changed. We already have users configured with their own personal email, but would like to also send all alerts to a shared team email group. It seems very roundabout (and expensive) to add a new user for each email we want to add as a recipient.

Here are the similar previously asked questions:

[https://community.atlassian.com/t5/Opsgenie-questions/Can-alerts-be-forwarded-to-an-email-address-if-needed/qaq-p/1657793#:\~:text=So%20Opsgenie%20can%20only%20send,can%20receive%20email%20notifications%20to](https://community.atlassian.com/t5/Opsgenie-questions/Can-alerts-be-forwarded-to-an-email-address-if-needed/qaq-p/1657793#:~:text=So%20Opsgenie%20can%20only%20send,can%20receive%20email%20notifications%20to).

<https://community.atlassian.com/t5/Opsgenie-questions/Sending-e-mail-when-alert-is-created-in-OpsGenie/qaq-p/1453379>


Answers:
author: Riley Venable
body: Based on my understanding of the platform, it is not possible to add an email address to an escalation without associating it with a user account. Each email address must correspond to a user account in order to receive alerts. One workaround could be to create a single user account for the shared email group and add that account to the escalation. Then, you can set up email forwarding for that account to ensure that all members of the group receive the alerts. This would avoid the need to create separate accounts for each email address.

comments: author: Areeba Turabi
body: Thanks Riley, that does appear to be the case (you do need to associate the group email with a user account in order to do this directly). We did find a workaround though, you can set up an Amazon SNS integration: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-outgoing-amazon-sns/>. You can configure OpsGenie to send to the SNS topic when an alert is created, and then configure SNS with a subscription to send to the email.


Tags: cloud
how do i get list of maintenance whos status is "Active"
Asked by Jugal_Shroff:

I need to list down the maintenance whos status is ative. We should ignore past, schedule, and etc.

This need to be done using API.


Answers:
author: Shashwat Khare
body: Hi [@Jugal_Shroff](/t5/user/viewprofilepage/user-id/5002746) ,  

Yes, you can use the below API endpoint to get a list of active maintenance in Statuspage:  
<https://developer.statuspage.io/#operation/getPagesPageIdIncidentsActiveMaintenance>  

Best,  
Shashwat


Tags: cloud
Only perform close action on OEC when action is triggered by user
Asked by Marius.Myrbakk:

We have a two way integration with our monitoring system that closes alerts in opsgenie when the alarm is cleared and we also have OEC installed to clear the alarm in the monitoring system if the corresponding alert in opsgenie is closed.

However we do not want OEC to perform a close action if the alarm is already cleared in our monitoring system, only if the alert is closed by a user in opsgenie while the alarm is still active.

I've tried solving this using Alert Filter in OEC settings and matching the condition Details (key/value) username NOT Contains Alert API

![oecfilter.png](https://community.atlassian.com/t5/image/serverpage/image-id/253775i197B48A0F5422DE8/image-size/large?v=v2&px=999 "oecfilter.png")

as I noticed in the logs that the payload for all alarms not manually closed by a user contained "username":"Alert API"

This did unfortunatly not work and I see close actions are still executed.

This does not have any service impact as the close action on allready closed alarms are ignored by the monitoring system, but it is spamming our logs.

Is this possible to solve in opsgenie configuration or do I need to add a function in the close-script in OEC?


Answers:
author: Marius.Myrbakk
body: Another option could be for the integration that closes the Alert to add a tag and then filter on that tag in the OEC action filter, but I would still like to know if there is a way of doing it in Opsgenie with the information that is already there.
Using the API to see how many notifications sent and to whom
Asked by sduzett:

I want to track how many notifications have been sent to engineers in my company and associate them to a team, service, and alert if possible. How can I do this in the API? I see we can get Notification Rules, but not the notifications themselves. On the Alerts API, I can see a list of "responders". Is this something I can leverage, perhaps to get the number of people notified even if I can't get the number of notifications?


Answers:
author: Shivam Naik
body: Hi [@sduzett](/t5/user/viewprofilepage/user-id/5203504) ,

Happy to help!

Using Analytics (Notification Reports) on Opsgenie would be the best way to track that, but if you wanted to use the API, you could use the Logs API endpoint here <https://docs.opsgenie.com/docs/logs-api> if you have the Enterprise plan to pull your Product Logs, and then use that resultant data to filter down on notifications sent. The other option would be to list Alerts, pull Alert Logging, and then filter for Notifications sent via that method.

Using the Responders field from the Alerts API endpoint would be informative on how many people were notified, but it wouldn't necessarily indicate how many notifications were sent between all of them throughout the Alert's lifespan.

Please let me know if you have any follow up questions!


Tags: api

notification

rest-api
Using two bamboo instance integration
Asked by JooHyun Park:

Hi,

I need to integrate the two bamboo instances in use.  
It is possible to export by plan with Bamboo spec, but it seems that the data is not included.

Is there a good way?

Bamboo1

* v8.2.5
* java jdk 11
* mssql 2019

Bamboo2

* v6.10.4
* java jdk 1.8
* mssql 2017


Answers:
author: Dave Attard
body: If you have both bamboo instances pointing to the same linked repo and have bamboo-spec enabled in both instances you should be sync'd

Alternatively

Using the below endpoints you can export all the bamboo-specs for build projects and deployment plans. So using a simple script triggered on commit, you could extract the spec and then load onto other server.

[api-latest-project-projectkey-specs-get](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-project-projectkey-specs-get)

[api-latest-deploy-project-forplan-get](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-deploy-project-forplan-get)
Is it possible to query bamboo DB to get list of deployment projects with related plan?
Asked by Aparna Kurra:

Hi,

I want to query bamboo DB to get the list of deployment projects that has linked plans.

Thanks,

Aparna.


Answers:
author: Eduardo Alvarenga
body: Hello [@Aparna Kurra](/t5/user/viewprofilepage/user-id/4902981)

Welcome to **Atlassian Community**!

You can try the following query:

```
SELECT * FROM DEPLOYMENT_PROJECT;
```

You would be interested in the ***name*** , and ***plan_key*** columns.

Cheers,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**