youngmon/atlassian-qna huggingface dataset:
Seeking Feedback on Xray Performance Issues in Large-Scale Environments
Asked by Mai Medhat:

Hello Jira Community,

I am exploring test management plugins for Jira and considering Xray as a potential solution.I have some concerns about potential performance issues, especially in large-scale environments with extensive test data and complex test cases.

**My specific questions are:**

1. **Performance at Scale:** For those of you using Xray in large teams or with substantial amounts of test data, how has the performance been? Have you experienced any significant slowdowns or performance bottlenecks?
2. **General User Experience:** Overall, would you say that performance issues have been a major concern or even a deal breaker in your experience with Xray? If so, what steps have you taken to mitigate these issues?

Any insights, experiences, or advice you can share would be greatly appreciated as it will significantly influence our decision-making process.

Thank you in advance for your help!


Answers:
author: Francisco Fonseca _Xray_
body: Hi [@Mai Medhat](/t5/user/viewprofilepage/user-id/5528931) ,

Welcome to our Community!

Xray is designed to handle large amounts of test data and complex test cases. Many large organizations use Xray successfully without significant performance issues. Most users find Xray to be a robust and reliable solution for test management. However, like any tool, performance can vary based on the environment and specific use cases.

I recommend setting up a trial of Xray in your environment to see how it performs firsthand. This will give you a better understanding of how it will behave with your specific data and usage patterns.

Additionally, we have an entire support team ready to assist you at the click of a button if you need any help!

For full disclosure, I work at Xray. Please feel free to reach out if you have any further questions.

Best

Francisco


Tags: cloud

jira-cloud

jira-plugins

xray
Automating mass release version creation
Asked by Jaret Van Zee:

Could I automatically create release versions for all of 2025 that starts every Wednesday and goes to the next Tuesday, with every release version's name being the due date.


Answers:
author: Trudy Claspill
body: Hello [@Jaret Van Zee](/t5/user/viewprofilepage/user-id/5514146)

Welcome to the Atlassian community.

It is possible to use Automation Rules to create Versions.

<https://support.atlassian.com/cloud-automation/docs/components-in-jira-automation/>

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-version>

Refer to this post for some ideas on how to construct a rule that would repeate an action a number of times.

<https://community.atlassian.com/t5/Jira-questions/Automation-to-create-weekly-tasks-for-all-the-year/qaq-p/2646117>


author: Gip
body: Hi [@Jaret Van Zee](/t5/user/viewprofilepage/user-id/5514146) - I do not think this is possible with just out-of-the-box Jira functionality (for example by just using Jira automation rules).

My proposed alternative would be to code it yourself (e.g. through a Python script or a language of your choosing) using the Jira Cloud API and the end-point to create a version and just loop through every Wednesday for 2025 to create the release versions.

If you're not that comfortable with coding, you **might** be able to do it using Postman and data collections (with the Wednesday start dates and Tuesday end dates listed in a file) and feed them through as a kind of "load test" when hitting the version API.


Tags: cloud

jira-cloud
Unable to login to Jira using Microsoft SSO
Asked by Matt Eden:

My company uses our Microsoft accounts to log into our Jira instance. Previously I was able to log in just fine, however recently I have been unable to on multiple devices. I can however login while in Incognito mode. This led me to believe it was a caching issue but I have deleted my cache multiple times, deleted all cookies, etc and the issue remains.

I go to either our enterprise login portal for Jira or the standard id.atlassian.com site and choose Microsoft from the list. It then redirects me to our enterprise SSO login screens which I go through including MFA to my Authentication device which I approve. I am then redirected to the Jira login screen where it says "Hmm...we had trouble logging you in, please change accounts and try again". The page then redirects again to the same page but without the error screen.

The weird thing is that the URL which is a long string includes my personal email address which I never tried authenticating with. I am logged in to Chrome with this address and I do have an Atlassian account for Trello I believe with this address. I get a popup from Chrome asking if I want to login with my personal address but I always ignore this and go into the Microsoft and put in my actual credentials. I'm not sure where this would be stored to stop this from happening.


Answers:
author: David Kon
body: I came across this question while experiencing the same issue.

Whenever I tried to log in to the Jira Cloud instance, I received the error message: "*Hmm... We're having trouble logging you in.*"

When I accessed Jira through an Incognito browser window, I was prompted to log in with my Microsoft Account, and this allowed me to successfully access the Jira Cloud instance.

The final solution was going to the Microsoft Account page (<https://myaccount.microsoft.com/>), logging in there, and afterward, I was able to log in to Jira without any issues.


author: Benjamin
body: Hi [@matt](/t5/user/viewprofilepage/user-id/5297764)

Since you are on the Free plan, you are probably not using the enforce SSO that would be integrated with Atlassian Guard. Currently, it sounds like you are just using alternative authentication method from the selection on the screen.

You may want to look at the developer console of your browser to see if there's any clues given about the error. Likely it's linked to picking up your personal e-mail address.

The other things I could think of is removing any plugins you have on your browser or reinstall your browser to completely clear of everything.

comments: author: Matt Eden
body: Hi Benjamin,

This is my personal account as I am having login issues with my work account. I can assure you with that account I am using SSO and am having the stated issues above.

Plugins were something I thought of but I have removed them and still have the same issue.

Thank you for your response, I may dig into the dev console a bit as well and add anything I see.


Tags: cloud

jira-cloud
API to export users
Asked by Stefano Ioppi:

i'd like to use the "old" API:

admin.atlassian.com/gateway/api/adminhub/um/site/{site-id}/exports/users

or

admin.atlassian.com/gateway/api/adminhub/um/site/{site-id}/users/export

anyone with the same needs?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Stefano Ioppi](/t5/user/viewprofilepage/user-id/3718332) and welcome,

based on the following ticket <https://jira.atlassian.com/browse/ID-8451> you should be able to do that.

Please use the cloud id retrieved as explained here <https://confluence.atlassian.com/jirakb/how-to-find-cloud-site-id-1272283178.html>

```
https://admin.atlassian.com/gateway/api/adminhub/um/site/<CLOUD-ID>/users/export
```

Hope this helps,

Fabio


Tags: cloud

jira-cloud

user-management

users
How do I make this ? - Add Jira filter/table into confluence ?
Asked by Raj Grewal:

Hi,

Hope everyone is well.

I am trying to work something out for my project on how to add a filter?/Table? into confluence page so that the status of tickets can be shared.

The original person who made the old one has since left and I don't know how to do this. Not found anything useful online either.

See image here for example:

<https://drive.google.com/file/d/1OVQOVikKHfHEBnL5STaI4E6zIWf0Ti2a/view?usp=sharing>

Thanks,


Answers:
author: Stiltsoft support
body: Hi [@Raj Grewal](/t5/user/viewprofilepage/user-id/5143295) ,

Seems that you are talking about the Jira Issues and Jira Legacy macros.

You may check this part of Atlassian documentation: <https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/>

comments: author: Raj Grewal
body: Many Thanks :)


Tags: cloud

confluence

jira-cloud
How do I create a template for the description field Info Panel In a specific project?
Asked by Murat Sahan:

Hi!   

I would like to create a template for the info panel in the description field for a specific project. How do I do that? It would need to look as the pic. Thanks for any help  

<br />

![Template info panel.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/331666iA30039630E61A53D/image-size/large?v=v2&px=999 "Template info panel.jpg")


Answers:
author: Pavel Pavlovsky_AppLiger_
body: Hi [@Murat Sahan](/t5/user/viewprofilepage/user-id/2830176) ,

There are a few [template apps](https://marketplace.atlassian.com/search?query=templates) available on the Atlassian Marketptlace. We recommend trying our **[Easy Issue Templates for Jira](https://marketplace.atlassian.com/apps/1219112/easy-templates-for-jira-issues)** app for Free!

You can easily save your Jira ticket with all defined info panels formatting as a template and use it for the recurrent creation of new Jira tickets.

You may also utilize Variables functionality and multilevel hierarchy structure to boost your team's performance while Jira issues creation.

Feel free to [get in touch](https://appliger.atlassian.net/servicedesk/customer/portal/1)!

Pavel

comments: author: Murat Sahan
body: Thanks for the suggestion I will try it! :) Well for the simple cost of 3600$/year it is just to expensive for us.   

<br />


author: Kate Pawlak _Appsvio_
body: Hi [@Murat Sahan](/t5/user/viewprofilepage/user-id/2830176) ,

By default, you can't create any templates for the description field. You have to use an app to achieve it. For example, the app developed by my team **[Issue Templates Agent for Jira](https://marketplace.atlassian.com/apps/1229162/issue-templates-agent-summary-description-custom-fields?hosting=cloud&tab=overview)**. With this app you can create templates for issues which will be applied immediately on the Create issue screen. You can define info boxes, like in your example, but not only. Every formatting is available, also creating tables.

Kate

comments: author: Murat Sahan
body: Hi and thankyou Kate but we unfortunately have no budget for that at the moment.


author: Kate Pawlak _Appsvio_
body: Please contact us via customer portal: <https://get.support.appsvio.com/> We can discuss it :)


Tags: cloud

jira-cloud
how to change Velocity template from batcher plugin
Asked by Suketa:

![screenshot-1 (1).png](/t5/image/serverpage/image-id/331659iCACB9541C61F0DDC/image-size/large?v=v2&px=999 "screenshot-1 (1).png")Hello everyone

We try to change the velovity template of batchers-3.0.2 in order to hide some information since my company works with sensitive data.

We succeeded to identify which part of email is related to vm file. (see attchments)  
For example: We would like to hide all fields with its data (green part)  
But after some tests, delete/change parts we didn't succeed.

It become a critical subject for us.

Can you help us with this subject please ?

Best Regards

S


Answers:
author: Suketa
body: I refered to:

<https://confluence.atlassian.com/adminjiraserver/examples-customizing-email-content-1027142311.html>

I have tried to a lot of stuff

* remove the green section
* remove the "issue created" part from issue-update-batch-mail.properties
* both at the same time
* replace all content from IssueUpdateBatchers-content.vm (obviously replacing baseurl by mine) by
  *

        #disable_html_escaping()#defaultMailHeader("email.event.activity.created.issue", $issue.reporter)#set($link ="<a href='${baseurl}/browse/${issue.getKey()}'>$textutils.htmlEncode($issue.getSummary())</a>")#rowWrapperNormal($link)#parse("templates/email/html/includes/footer.vm")

* replace the green section by
  *

        #disable_html_escaping()#defaultMailHeader("email.event.activity.created.issue", $issue.reporter)#set($link ="<a href='${baseurl}/browse/${issue.getKey()}'>$textutils.htmlEncode($issue.getSummary())</a>")#rowWrapperNormal($link)#parse("templates/email/html/includes/footer.vm")

comments: author: Suketa
body: I have this erro in logs each time:

"1 plugin failed to load during Jira startup.

'com.atlassian.jira.plugins.inform.batchers' - 'Jira inform - batchers' failed to load.

Unable to load cache item

org/springframework/cglib/core/ReflectUtils

org.springframework.cglib.core.ReflectUtils not found by com.atlassian.jira.plugins.inform.batchers \[102\]

It was loaded from /var/atlassian/jira/plugins/installed-plugins/plugin_17372709991160951003_batchers-3.0.2.jar"


Tags: data-center

email

jira-data-center

notification

plugin

template

velocity
Unable to separate Test Steps from Description
Asked by Rukmi Wijendra:

We were using AI test case generator and it was successfully creating test cases.

However we have observed test steps also comes under Description field which is going to be a problem when it come for the test execution as we can't separate the steps.

![Test cases.png](/t5/image/serverpage/image-id/331655i78FE61469FD08B96/image-size/large?v=v2&px=999 "Test cases.png")

Is there any possibility we can get the steps under a different field rather than showing under the Description field ?


Answers:
author: Frank Ziegler
body: Hi Rukmi,

I assume you are using a test case management addon like Xray or Zephyr. You will have to configure the AI Test Case Generator to use those. You can follow the articles here:

* [AI Test Case Generator for Jira with Xray Integration](https://www.aitestcasegenerator.com/debuting-the-ai-test-case-generator-for-jira-with-xray-integration/)
* [AI Test Case Generator for Jira with Zephyr Integration](https://www.aitestcasegenerator.com/presenting-the-ai-test-case-generator-for-jira-with-zephyr-integration/)

They contain links to detailed technical guides as well.

Cheers,

Frank


author: Bill Sheboy
body: Hi [@Rukmi Wijendra](/t5/user/viewprofilepage/user-id/5485046) -- Welcome to the Atlassian Community!

You appear to be using a marketplace addon to generate that information. I recommend contacting the addon vendor for support on doing what you ask.

You may find their information here: [https://marketplace.atlassian.com/apps/1232448/ai-test-case-generator-for-jira-unlimited?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1232448/ai-test-case-generator-for-jira-unlimited?hosting=cloud&tab=support)

Kind regards,  
Bill


Tags: addon-com.bakeqa.ai.testcasegenerator

atlassian-marketplace

cloud

jira-cloud
Populate field from Jira Product Discovery
Asked by Yuliia Vyborova:

Hello, We use Jira Product Discovery and Jira Software products. How to set automation that populates field (PRD field with URL type, in the bottom right corner) from JPD to Jira Software ticket? Ticket from Jira Software is linked to JPD via 'implemented by' or in Delivery section. is there a wa to set any automation between two different type of projects in Jira?

![Screenshot 2024-06-25 at 4.40.43?PM.png](/t5/image/serverpage/image-id/331654iBAA2BE1ABABE9AB2/image-size/large?v=v2&px=999 "Screenshot 2024-06-25 at 4.40.43?PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151)

Yes, that is possible. What have you tried thus far to solve this need?

If you have created a rule, and it is not working as expected, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

If you have not created a rule, please note *s**uccessfully using automation rules requires learning and experimentation*. I encourage you to learn a bit about rules, try to create the rule, and to ask for help if you run into challenges.

To get you started, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

The rule you create will likely need multiple-project scope to access issues in the different projects, and so it will need to be defined in the global automation area. The rule can use either Branch on JQL, or Branch on Linked Issues, to access the issues you need.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Automatically adding entries into a (Confluence) Database for QA Workflow
Asked by Felix Pollmann:

Hi  

I'm working on a new tool for my team and need a bit of help.  
We work for varied customers on proprietary software.   
Jira keeps track of a lot of the "who worked when on what for whom" stuff, but I need a way to store some technical details about the developments that serves as a sort of archive for future reference.   

Ideally I'd make an quick action for a ticket: fill out two fields, create a database entry from those and the ticket data and start a small workflow.  
I don't want to set up a complete database just for this, so I thought I'd use the new Confluence Database feature.  

It seems though that those are just tables without any added functionality.  

My idea would be that a Dev with a ticket can start an action to say they have completed a Development, enter Customer/Company/Site and the components they worked on, those get send to QA and stored into an archive that can be accessed.  

Did some of you solve a similar thing using just the available Cloud Tools?  

Thanks in Advance!


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Felix Pollmann](/t5/user/viewprofilepage/user-id/5528749) ,

I believe Confluence databases can't do what you want at the moment.

An alternative might be to have a Confluence page template with the page properties macro, and then aggregate the data with the page properties report macro.


Tags: automation

cloud

database

jira-cloud
Can i store the screen details in custom field
Asked by Ayush Pathak:

I wanted to know that can I create a custom field which will store the name of the screen used by the issue. which will be automated?


Answers:
author: Walter Buggenhout
body: Hi [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949),

No, I am afraid not. Can you elaborate on the deeper goal you would be trying to achieve by doing something like that? Most likely, there's other / better ways to get to the desired result.

Hope this helps!


Tags: cloud

jira-cloud

jira-software
OAuth/OIDC SSO Support on Jira Cloud
Asked by Tulika:

Hi,

I would like to know if JIRA Cloud supports OAuth/OIDC SSO. Reading various posts and topics I could find this information about Data Center but not about Jira Cloud.

Thanks


Answers:
author: Dave Rosenlund _Trundl_
body: Weclome to the community, [@Tulika](/t5/user/viewprofilepage/user-id/5528758) ?

The Atlassian Cloud platform does not support OIDC at this time. You may wish to vote for [this related enhancement suggestion](https://jira.atlassian.com/browse/JRACLOUD-13942) and watch it for updates.

In the meantime, I believe Atlassian Marketplace partner [miniOrange offers several solutions](https://marketplace.atlassian.com/search?hosting=cloud&query=OIDC) that may help you.

Kantega may also offer something inside [this solution](https://marketplace.atlassian.com/apps/1230481/automated-user-cleanup-deactivation-for-jira?hosting=cloud&tab=overview). I'm unsure, but I know they offer it in their Data Center solution.

Best,

-dave


author: Aditya_miniOrange
body: Hi [@Tulika](/t5/user/viewprofilepage/user-id/5528758)

Welcome to the community.

Currently, the Atlassian Cloud platform does not support OAuth/OIDC SSO. Your requirement can be fulfilled with the help of [miniOrange's OAuth/OIDC SSO for Jira Cloud add-on](https://marketplace.atlassian.com/apps/1217688/mo-jira-oauth-sso-jira-openid-connect-sso-jira-oidc-sso?hosting=cloud&tab=overview).

We help you connect your OAuth/OIDC provider to Atlassian Cloud and authenticate your users into the Atlassian Cloud platform from your identity provider. We support all OAuth/OIDC providers and have a robust suite of features.

If you would like a demo of the app please raise a service request [here](https://miniorange.atlassian.net/servicedesk/customer/portal/2) and a miniOrange representative will help you with all the details.

PS: I work for miniOrange, One of the Security vendors in Atlassian Marketplace.

Thanks,

Aditya


Tags: cloud

jira-cloud
Jira admin right - admin not available
Asked by c_langendam:

Hi,

Our Jira admin is not available for personal reasons. I would like to make myself or another user admin, but I need my admin for that.

I hope you understand my issue. Can you help me?

kind regards,

Christian


Answers:
author: Andy Heinzer
body: Hi [@c_langendam](/t5/user/viewprofilepage/user-id/5528741)

I took a closer look at your account, you appear to be a member of only a single Atlassian Cloud site. I can confirm that this site has 3 org/site admins. You should reach out to one of them if you want to be made an admin.

While I cannot disclose the names of these users here in Community, you could create a CA support ticket if you need to know the names of those individuals. I looked to see if you have an existing support case, but I did not find any created under your account. If you attempt to create a technical support case, your requests would be redirected here to Community, but if you create a request in regards to your account, such as in <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account>

These should create a ticket with our customer advocates team that should be better suited to help here.


author: JM Perrot
body: Hello [@c_langendam](/t5/user/viewprofilepage/user-id/5528741)

Do you have another org admin on your instance? If yes, ask them to give you Jira admin rights (or more if needed).

Otherwise, you can try to raise a support ticket to Atlassian: [Atlassian Support](https://support.atlassian.com/contact/)

Good luck...

If anyone else has an idea, I'm curious...

comments: author: c_langendam
body: Thank you [@JM Perrot](/t5/user/viewprofilepage/user-id/5163067)

Unfortunately we have just one admin with highest rights.

I tried your suggestion to raise a support-ticket, but I end up in a loophole sending me to my admin of this community :(


Tags: cloud

jira-cloud