Installation/configuration stuck on setup/dosetupstart.action page
Asked by Armin M?ller:

Hi,

I'm trying to install a Confluence trial on an Ubuntu 18.04.4 LTS box, using the installer method. Everything works fine until I get to the setup/dosetupstart.action page which comes up like attached below.

There are no suspicious outputs in the tomcat logs, and I tried this both with the JRE which ships with Confluence and the default OpenJDK 64-Bit Server VM (25.242-b08) for linux-amd64 JRE (1.8.0_242-8u242-b08-0ubuntu3\~18.04-b08) on that box.

Also no errors in the browser console.

Jira already runs without problems on the same box.

Thanks,  
Armin

![2020-04-21_101926.png](https://community.atlassian.com/t5/image/serverpage/image-id/91417iAA70853E3A25F661/image-size/large?v=v2&px=999 "2020-04-21_101926.png")


Answers:
author: Moses Thomas
body: [@Armin M?ller](/t5/user/viewprofilepage/user-id/1114335) Could you show the Confluence logs files in \<confluence_home\>/logs there could be some information there.

comments: author: Armin M?ller
body: Here you go:

startup log (the Ctrl+C was after the test obviously):

<https://justpaste.it/3n1oa>

catalina log:

<https://justpaste.it/4nb38>

gc log;

<https://justpaste.it/7q0rl>


author: Moses Thomas
body: [@Armin M?ller](/t5/user/viewprofilepage/user-id/1114335) Most likely you will need to disable Firewall / SeLinux / Apparmor in Ubuntu server and try again


author: Armin M?ller
body: I've temporarily disabled the firewall (ufw disable) (there was/is an allow rule for the port I'm trying to run confluence on, otherwise, I couldn't have accessed the setup page at all) and app-armor (systemctl stop apparmor), there's no SELinux in that box.

-\> no change in behaviour

I am running the setup remotely, not on localhost - does that make a difference?


author: Moses Thomas
body: [@Armin M?ller](/t5/user/viewprofilepage/user-id/1114335) If the host is running in a particular network, then you need to access the link to the setup in that network. If this is ok, then restart the installation it should work.


author: Armin M?ller
body: Not sure if I understand you correctly: Are you saying I can only run the setup via http://**localhost**:8090/ and not remotely? This is difficult to accomplish on a headless server...


author: Moses Thomas
body: [@Armin M?ller](/t5/user/viewprofilepage/user-id/1114335)

OK let me explain, what i am saying is that since you are doing it remotely,

A- local host (your PC, IP.192.X.3.0.1)

B- Confluence server(Ubuntu host 192.X.1.0.1)

<br />

Firstly,you could have firewall/App-armor which is blocking complete access to confluence Startup page (A) and (B)

If you are using Ubuntu on both host then disable app-armor.As for firewall i suggest you copy rules to word-pad and disable on your PC, and then modify fire wall on confluence server to access confluence so it will be http://\<ip-adress\>:8090

if you have other OS on your PC(for example windows make sure you modify firewall not to block anything).


author: Armin M?ller
body: Turning off the firewall on my client Windows PC didn't change anything. But then, it's behind a router which doesn't know how to route incoming confluence related traffic anyway.

So for now, I picked a different Ubuntu box where I can start a browser to run the configuration on http://localhost:8090 - that worked.

So my conclusion is that remotely configuring confluence after the installation really doesn't work without further port forwarding on gateways etc. (and that is IMHO a real limitation).

As a side note: Remote configuration did work with Jira.


author: Moses Thomas
body: [@Armin M?ller](/t5/user/viewprofilepage/user-id/1114335)This is networking Concept, Confluence is different app entirely, Confluence(tomcat) needed some external resources to work properly which he is not able to access. JIRA is also different app, so the behaviors are different.

Well this is not a limitation because this is how internet works, you cannot access a app running on another host via some port. via your local host just like that you will have to configure that is(route,firewall) .


author: Armin M?ller
body: Fine. At any rate, I can evaluate. Thanks.


author: Moses Thomas
body: [@Armin M?ller](/t5/user/viewprofilepage/user-id/1114335) You are welcome


Tags: confluence-server

server