youngmon/atlassian-qna huggingface dataset:
Can we trigger .exe file from Bamboo?
Asked by Sopan Sagorkar:


Answers:
author: Steffen Opel _Utoolity_
body: This is possible with the [Bamboo Script task](https://confluence.atlassian.com/bamboo/script-289277046.html), which allows you to use Bash on Linux, and batch files on Windows - accordingly, you just need to call the .exe file from a batch file turn, or even simpler, just select the location of the script file as *Inline* and specify the .exe file right there:
> * **File** --- enter the location of the file in the **Script file** field. This can be either relative to the repository root of the plan, or absolute. You can include variables (see [Bamboo variables](https://confluence.atlassian.com/bamboo/bamboo-variables-289277087.html)).
> * **Inline** --- enter the script in the **Script body** field.

<br />

Instead of using an old fashioned Windows batch file, you can meanwhile also run this as a Windows PowerShell script btw.:
> (Optional, Windows only) Check the 'Run as Powershell script' checkbox to run the script with Powershell instead of cmd.exe which interprets .bat files. The inline editor supports Powershell syntax.

* While the built-in Bamboo PowerShell support usually works just fine for simpler scripts (and certainly for the use case at hand), Stellarity also offers a more advanced [PowerShell task](https://marketplace.atlassian.com/plugins/com.stellarity.bamboo.powershell-task) in the Marketplace, which provides syntax highlighting for example.
Bamboo artifact sharing vs checking them into Version Control
Asked by lance_lyons:

We normally take our builds and resulting website binaries and check them into SVN for later use. This allows us to get back to a previous build if the current one is bad. If the current build is 2.00.05 and is bad for whatever reason, I can go back and deploy 2.00.04 because it exists in our SVN artifactory.

WIth bamboo artifacts, how does this compare? How long do these artifacts remain and can you reference and older artifact just before the current produced artifact?

I am trying to figure out if its better for us to store artifacts (website builds - deployable packages, etc) in SVN or to use the bamboo artifact sharing. With SVN I can go easily back to the previous one.

Any thoughts on this?


Answers:
author: Sergey Podobry _Stellarity Software_
body: Use bamboo artifacts if it's ok to you to keep last N builds. Otherwise consider another artifact storage (svn, ftp, maven repo, etc).


author: Timothy
body: The "proper" way to do things to send your artifacts to Artifactory or Nexus. These are the applications that handle dependencies and should be used as such.

comments: author: lance_lyons
body: Am I able to store an entire website as a folder in artifactory or Nexus like

websiteA-1.00.01.234 (folder containing a bunch of files)

websiteA-1.00.01.235 "

websiteB-2.03.00.456 "

etc


author: Timothy
body: Probably not folders but a zip would work. Up to you to set up your build / test / release process works in your environment and organization.


Tags: bamboo-administration
Bamboo Stuck at a test. Forced to stop build
Asked by Vijit Jain:

Hi,

My bamboo build is getting stuck at a test and will not move forward.

I have had reboot the bamboo server a couple of times and triggered a fresh build, but still it gets stuck at the same test.

Would you happen to know on why is bamboo not failing a build, but just get stuck at some point?


Answers:
author: Alexan Sedrakyan
body: <https://answers.atlassian.com/questions/69939>

<https://jira.atlassian.com/browse/BAM-11887>
SSL securing remote agents
Asked by Inavero Purchasing:

I'm trying to get my remote agents to phone in via SSL (via [this guide](https://confluence.atlassian.com/bamboo/securing-your-remote-agents-289277197.html)), but I can't seem to get them to work, my current bamboo config defines the broker urls as:

```
broker url:?
```

```
ssl://0.0.0.0:54663?wireFormat.maxInactivityDuration=300000
```

```
?
```

```
broker client url:
```

```
failover:(ssl://bamboo.mydomain.com:54663?wireFormat.maxInactivityDuration=300000)?initialReconnectDelay=15000&amp;maxReconnectAttempts=10
```

However the guide only says what to says to set "bamboo.jms.broker.uri" to, what should "bamboo.jms.broker.client.uri" be set to?

<br />

Bamboo runs on a server behind nginx, which is doing the SSL termination, and proxies the request to Bamboo. Is there incoming traffic to nginx on port 54663, or does all incoming traffic happen on HTTPS and bamboo opens a connection over port 54663 to the remote agent?

I'm guessing there may be some kind of incoming traffic to nginx on port 54663, because in the bamboo remote agent log I see:

```
WARN [Thread-0] [BambooActiveMQConnectionFactory] Broker URI: ssl://bamboo.mydomain.com:54663?wireFormat.maxInactivityDuration=300000 is invalid: java.net.ConnectException: Connection refused
```

But I don't think nginx will proxy any traffic besides http/https, so how does the 'jms' traffic bamboo sends get back to bamboo when nginx/apache are proxying?


Answers:
author: Christoph Buchenberg
body: Hi,  
are there any updates yet and the jms port is proxy-able or still isn't?


author: Przemek Bruski
body: At the moment, the Bamboo agent requires direct access to the JMS port of Bamboo, you can't proxy that.


author: rsperafico
body: Hello Justin,

Thank you for your question.

At the moment, Bamboo remote agents connectivity can be secure at this level: [How to secure your remote agent (Bamboo Server)](https://confluence.atlassian.com/pages/viewpage.action?pageId=757465762), however, a feature to run Bamboo with client certificates will become available in Bamboo v5.10 as per <https://jira.atlassian.com/browse/BAM-15451>.

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: bamboo-administration
How would assign an issue to online user with an especific role?
Asked by Angel Ferreira:

Hi,

I want assign an issue a online member of a team.

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Angel Ferreira](/t5/user/viewprofilepage/user-id/4528620)

What are your exactly trying to achieve?

Based on your question here I'm not able to grasp the issue.


Tags: jira-service-management

jira-service-management-server

server
All customers associated to Organizations have vanished
Asked by kay bickell:

We have several custom fields that draw upon the customer users that are assigned to the individual organizations.

All of these customer user accounts have vanished from the organizations without warning. I can see other people reported similar back in 2021, so not sure why it might have recurred today.

It means that none of the custom fields using that information contain any data.

This is affecting all projects


Answers:
author: d.honcharuk
body: Same, also all roles and agents

comments: author: kay bickell
body: think this may explain it - it's a bit vague, but maybe?  

[Jira Service Management Status - Atlassian's cross product user search service is currently degraded.](https://jira-service-management.status.atlassian.com/incidents/tngzbprb76xp)


Tags: cloud

jira-service-management

jira-service-management-cloud
Service Management Notifications
Asked by Ebru Ergenc:

In Jira service management, how can it be arranged to send notifications for certain request types only to certain people when certain groups are selected in the portal?


Answers:
author: eugenio_onofre
body: Hi [@Ebru Ergenc](/t5/user/viewprofilepage/user-id/5219266)

I would suggest disabling the default notifications and creating automations to send your notifications only when the conditions are met.

Please do not forget to accept the answer in case it helps you resolve the issue, as it may help other users in the community!

Regards!


Tags: cloud

jira-software

jira-software-cloud
"services concern?s" is disappearing
Asked by Anne-Sophie ANDERSSON:

Hello, we started to fill in the field called "services concern?s" for a few tickets but it disappeared after the weekend. Plus I filled a new time the field ofr a ticket just to see if I could see it in my dashboard but it is not visible event if it stayed in the ticket (I can see the field has kept the information in the ticket). Let me know what should be done to make sure the information stays in the system and is reported in my dashboard. thx


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Anne-Sophie ANDERSSON](/t5/user/viewprofilepage/user-id/5388889) ! Welcome to the Atlassian Community!

This sounds like your Jira administrator made some changes over the weekend and removed that field, or removed visibility to that field. You may find your solution after talking with him/her.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to avoid notification sent from Jira when replying to request?s email notification?
Asked by Jovita Moguleviciute:

The issue is that when replying to a request's email notification (e.g. to add request participants in the cc), the email is added to the activity of the issue as a reply to customer. And because all replies to customer are indeed sent to customer, the email is sent again which causes a customer to receive 2 identical emails: 1 sent via email and 1 via Jira. Is it possible to avoid this without disabling notifications from Jira since it is primarily used for communication?


Answers:
author: Igor Medeiros - Modus Create
body: Hi [@Jovita Moguleviciute](/t5/user/viewprofilepage/user-id/5388680)

If you are still looking for alternatives, our app [Notification Assistant for Jira](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)may be able to assist you with this scenario.

It allows you to fully control notification triggers and to select what to notify or not, additionally, you can create your own email templates and schedule notifications as well.

Feel free to reach out!


author: Jack Brickey
body: Hi [@Jovita Moguleviciute](/t5/user/viewprofilepage/user-id/5388680) , welcome to the community.

Generally, when replying to a Jira notification, you are adding a comment which consists of the body of the email. It sounds like maybe a reply is being done simply to CC others. Is that the scenario that you're concerned with? The reason I ask is if you are replying with a comment, then I would assume you'd want the customer to be notified. Of course assuming that this is a public comment.

comments: author: Jovita Moguleviciute
body: Hello, yes, I am talking about the public comment which is used for communication. Email replies are mostly needed to CC additional individuals, unless there is a way to add request participants without enabling "Participant added" notification.


author: Jack Brickey
body: Notifications for participant added, is indeed controlled through the project settings \> customer notifications \> participant added event. Regardless of how you add a participant, via cc or adding them within the application directly, if participant added notification is enabled, then customers will indeed receive a notification. So the only option would be to disable that Yvette notification.


Tags: cloud

jira-service-management

jira-service-management-cloud
Failed you don't have permissions to access this service project
Asked by Samuel Alexandre:

Hello Altlassian Team,  
I'm currently trying to solve a problem in our JIRA Project.  
For certain users, the issue creation based on the received e-mail is not possible. I've checked the email logs and the reason is: "you don't have permissions to access this service project"

This error somehow only applys to a few users. For all others, the issue is created. I've even tested it with my private gmail address and a JIRA issue was created without a problem.

I've already checked some troubleshooting atlassian pages. Apparently, the error is down to the fact that user with a double Jira-account cannot create issues.

However, I cannot merge the accounts or find the right section to do so, it seems I have no access to these permissions.

I look forward to your reply. Thank you.

Best regards,

Samuel


Answers:
author: Kris Dewachter
body: Hi [@Samuel Alexandre](/t5/user/viewprofilepage/user-id/5388650) ,

Are the users that encounter issues able to login and access the portal with their Atlassian Account ? If not, you need to look at the permissions.

Is your service project 'Open', or can only registered users create tickets ?

I don't think it's possible for you to merge Atlassian accounts. Maybe Atlassian support can help you with that.

Best regards,

Kris

comments: author: Samuel Alexandre
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)

Thanks a lot for your response.

As far as I know, the users can login.

The project is "open", so theoretically, everyone should be able to create a request.

Thanks for your input!

![Open.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/297557i2C0EACB98716014C/image-size/large?v=v2&px=999 "Open.JPG")


author: Samuel Alexandre
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)

I finally found the solution to this.

It was indeed related to what you meant with the permissions and login. Certain users had been created without all the permissions needed to create an issue.

To solve the problem, one needed to go to the Atlassian admin site (<https://admin.atlassian.com>), select the concerned user and activate the customer button (see screenshot below).

My problem: I had no access to this section because I was not registered as a site admin. It's now the case and can do those changes myself :)

Thank you and best regards

Samuel

![customer.png](https://community.atlassian.com/t5/image/serverpage/image-id/300970i824B22F20A5A1ABB/image-size/large?v=v2&px=999 "customer.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Question about Team type
Asked by flim:

My project was created using the "IT Service Management" template. In Project settings -\> Detail -\> Team type, is there any difference between "Information Technology" and "Customer Service"?


Answers:
author: Asha Goyal
body: Hello [@flim](/t5/user/viewprofilepage/user-id/5360322)

Yes, there is a difference between "Information Technology" and "Customer Service" in the team type setting in Project settings.

"**Information Technology** " typically refers to a team responsible for maintaining and supporting the technology infrastructure of an organization, while "**Customer Service**" refers to a team responsible for handling customer complaints, inquiries, and support matters.

Technically it will not impact anything at the project setting level.

Hope it helps.

Kindly accept the ans if so.

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Add a field to customer portal that the custom later can change
Asked by Martin Samuelsson:

I want a priority field that the customer later can change when viewing the request on the self service customer portal.

I can add a field to the form and have customers set a priority when creating the request but I can't find a way to have it be editable later when viewing the request on the portal.

The idea is to have the customer prioritize their own change requests.

Is there another way of achieving this?


Answers:
author: Marc - Devoteam
body: HI [@Martin Samuelsson](/t5/user/viewprofilepage/user-id/5388581)

Welcome to the community.

I second the answer from [@Kate Pawlak _Appsvio_](/t5/user/viewprofilepage/user-id/3795284)

I do have my thoughts about letting customers setting their own priority. As from experience ay person is self indulged, so the majority of your requests will probably be set to the highest priority y anyone, as they expect to be served more swiftly.


author: Kate Pawlak _Appsvio_
body: Hi [@Martin Samuelsson](/t5/user/viewprofilepage/user-id/5388581) ,

There is no such feature in the native Jira. You can achieve it using our app [**Feature Bundle for Jira Service Management**](https://bit.ly/FeatureBundle_C). With this app, customers can edit their request, even this field is not added on the request form. You can also define, using JQL, in which conditions this field can be edited by customers.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to integrate Jira with SAP or any ERP system.
Asked by Anusha Patnaik:

How to integrate Jira with SAP or any ERP system. Please share the steps to integrate Jira with SAP.   
Is there a way to integrate jira with share point. If yes, please share the steps to follow.


Answers:
author: David Bakkers
body: Hello [@Anusha Patnaik](/t5/user/viewprofilepage/user-id/5141594)

The steps to follow for finding apps to integrate Jira with SAP or SharePoint are fundamentally the same:

1. Go to [Atlassian Marketplace](https://marketplace.atlassian.com/).
2. Select *Jira Service Management* as your product
3. Search for either "SAP" or "SharePoint"

comments: author: Mando Alan
body: Thnak you for sharing it with us. I was also looking for that.


Tags: cloud

jira-service-management

jira-service-management-cloud
Add A Field In A JSM Form If The Due Date Is Within X Days
Asked by Mitchell Cardwell:

I'm building a form that requires an explanation if the due date is in the next 72 hours of when the form is filled out. Can I have an additional field appear that the user can enter the explanation in?


Answers:
author: Marc - Devoteam
body: Hi [@Mitchell Cardwell](/t5/user/viewprofilepage/user-id/5378248)

Welcome to the community.

If I understand you correct, you want to have a field on the JSM to be filled out based on a calculation on the present day and time and 72 hours in the future.

Forms can be conditional, but not in this way.

Calculation like this can be done with automation in Jira, but only after an issue is created.

Pre-calculation based on input before an issue is created is not possible.


author: Kris Dewachter
body: HI [@Mitchell Cardwell](/t5/user/viewprofilepage/user-id/5378248) ,

Not sure I understand your question correctly.

It's possible to display a field in a form, dependent on the value you entered or selected in another field. It's not possible to perform some kind of date check however.

BR,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Why can't I see all the projects that i have in JSM when going to Basic or advanc search - Projects?
Asked by Vera Valshonok:

Why can't I see all the projects that i have in JSM when going to Basic or advanc search - Projects?

I am trying to create filter in order to find al the tickets related to a specific assignee, but i notices that i only see 4 out of 15 projects in search.


Answers:
author: Nic Brough -Adaptavist-
body: Hi Vera,

You need to have "browse project" permission in all the projects you want to report on in order to see the issues within them.


Tags: cloud

jira-service-management

jira-service-management-cloud
Allow an auditor to see specific requests
Asked by Aric Wallner:

We are new to JSM. We occasionally get an auditor requesting manager approval verification. Is there a way to go into an existing, closed request, and share only that request with the auditor?


Answers:
author: Aric Wallner
body: Sorry all.... I found the fairly obvious share icon on the top right.... \<FacePalm\>


author: Pramodh M
body: Hi [@Aric Wallner](/t5/user/viewprofilepage/user-id/5387697)

Welcome to the Community!

Assuming that you have to share the tickets that are approved by the manager.

You could use the JQL to search the issues by checking if the value in the approver's field is not empty and the status is closed.

Please find the reference here - <https://support.atlassian.com/jira-software-cloud/docs/find-specific-issues>

Thanks,  
Pramodh


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a filter field to find tasks in which I have an activity entry as of a given date?
Asked by Dean Damitz:

If you click on a my name in the list of tasks to view a list of tasks that I've worked on recently, it only shows me today (Fri) and yesterday ( I worked on 26 tasks in that time). If I click on one of my techs' names next to a task he is assigned, it shows me tasks over the course of the week...he has 18 tasks he worked on. Why didn't it show the other 2 days of tasks I worked on on Tue/Wed? Was it due to the number of tasks?

Is there a field I can use in the filter to show me tasks where I have an activity entry as of a given date? What's the difference between reporter and creator?


Answers:
author: Jack Brickey
body: Hi [@Dean Damitz](/t5/user/viewprofilepage/user-id/2109043) , so that I can catch up with you can you tell me where exactly you are "clicking"? Maybe a screenshot?

Also...

Creator can be different from Reporter when an Agent (Creator) creates an issue for the Customer (Reporter).


Tags: cloud

jira-service-management

jira-service-management-cloud
Inherit information from the website where the Jira widget is located.
Asked by Ronaldo Rosales:

Hello experts, I want to know if there is the functionality to inherit the email of a website where I published the native Jira widget so that the user of that web portal does not have to digitalize their email.


Answers:
author: eugenio_onofre
body: Hello [@Ronaldo Rosales](/t5/user/viewprofilepage/user-id/4501179),

Unfortunately it is not possible to collect information from the website where the widget is available.

Please do not forget to accept this answer as this may also assist other Atlassian Community members.

Regards,  
Eugenio


Tags: cloud

email

jira-service-management

jira-service-management-cloud
Using automation to prompt for comment
Asked by Ryan Creasia:

I've been tasked to set up automation to prompt for customer comment after certain intervals. For example, after a ticket has been in a status of "Waiting for customer" for 3 days without comment from the customer we want to send a notification. We want to continue to do this at the 7, 14, 21, and 28 days marks based on the date of the last customer comment. I thought I had it figured out, but then I realized the JQL I was using sent the notification at the 3 day mark and that was it. I am NOT a developer and I have a tough time wrapping my head around creating syntax like this. Any help or suggestions would be much appreciated.


Answers:
author: Kris Dewachter
body: Hi [@Ryan Creasia](/t5/user/viewprofilepage/user-id/5387655) ,

What is the syntax you are using now ?

Unless you are using additional addons, I don't think there is a way to filter on 'Date last commented' in a JQL.

Alternatively, you could JQL on the "updatedDate" of the ticket.   

Best regards,

Kris

comments: author: Ryan Creasia
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367)

That is what I tried the first time around, but when the 3 day mark hit and the notification went out, Jira saw that as an update. That threw off the rest of the schedule. I was hoping I could set it to trigger off the number of consecutive days the ticket was in the "Waiting for customer" status with out a change of status.

The syntax I am using now is (status = "Waiting for customer" and updated \<= -3d) with a new rule for each threshold.

Thank you,

Ryan


author: Kris Dewachter
body: Hi [@Ryan Creasia](/t5/user/viewprofilepage/user-id/5387655) ,

If you have a specific "Waiting for customer" status then maybe you can try this:

status = "Waiting for customer" AND NOT status CHANGED AFTER -3d

BR,

Kris


author: Ryan Creasia
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) ,

That looks like it did the trick! Thank you for your help. It is very much appreciated.

-Ryan


author: rao usman
body: I'm waiting for online projects like Evulation prompts work, dataentry.

comments: author: rao usman
body: I worked in online projects like dataentry, Evulation prompts work.


Tags: cloud

jira-service-management

jira-service-management-cloud