home page Something went wrong
Asked by chaitanya Mukka:

when I try to access the home page, I am facing an error.  

Error:-

"

Something went wrong {#toc-hId--1330484468}
-------------------------------------------

Our team has been notified. If the problem persists, please contact [Atlassian Support](https://support.atlassian.com/contact/#/) and be sure to give them this code: **1jm7sp**.

* Reload this page

<br />

"  

and PFA![image.png](/t5/image/serverpage/image-id/98628i2852CC2D01657BB0/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Shannon S
body: Hello [@chaitanya Mukka](/t5/user/viewprofilepage/user-id/2138628)

Thank you for reporting this issue to us! As [@Joshua Sneed Contegix](/t5/user/viewprofilepage/user-id/1551670) suggested, you will need to have a ticket raised for this with our Cloud Support team so we can have a look at your site logs and determine what the issue is.

Your user is currently not an administrative user, and you are also not one of the primary contacts for your Cloud site. This is the reason why the process that Joshua explained isn't working for you. As a non-admin user, the form will redirect you to ask the question on Community instead.

For more information on ticket creation eligibility:

* [Eligibility for Support Tickets for Atlassian Cloud](https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html)

> Our Standard and Premium Support Cloud Support offerings are eligible for Admins, Technical Contacts, and Billing Contacts only (see [Atlassian Support Offerings](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html)).

Therefore, I recommend that you report this issue to one of your Cloud site admins. They can then raise the ticket with support, and we can have a look from there.

Thank you for your understanding!

Shannon


author: Joshua Sneed Contegix
body: Hi chaitanya_Mukka,

I recommend heading to [support.atlassian.com](https://support.atlassian.com/), filing a ticket, and providing that code. Alternatively you could log out/back in, refresh the page, or navigating to a specific page via a link sent by email. It might just be a hiccup or something bigger. You may want to check [status.atlassian.com](https://status.atlassian.com/). Cheers!

comments: author: chaitanya Mukka
body: went through the same process Atlassian took me here !!


author: Joshua Sneed Contegix
body: Hi chaitanya_Mukka,

Atlassian Cloud products come with some level of support from Atlassian. Navigate to <https://support.atlassian.com/contact/> and file a ticket. Cheers!


author: chaitanya Mukka
body: when I hit the link, I don't have any option to create a ticket, all the options I have are PFA![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/98631i3ADF07DDB60F77B5/image-size/large?v=v2&px=999 "image.png")


author: Joshua Sneed Contegix
body: Hi chaitanya_Mukka,

The image you posted is ticket creation. Best of luck!


author: chaitanya Mukka
body: I don't see any option saying creat a ticket/ raise a ticket !!


author: Joshua Sneed Contegix
body: Hi chaitanya_Mukka

I took care of that part for you by offering the link I did. The link I gave you places you on the ticket creation screen. Fill out the fields and select Submit when finished. I've literally handed you exactly what you need.


author: chaitanya Mukka
body: thank you so much for your time, As I said the link which you provided does not have an option to create ticket it as a bunch of other options except creat ticket.


author: Joshua Sneed Contegix
body: Hi chaitanya_Mukka,

**The link I provided IS THE TICKET CREATION PAGE** . Those options are different types of ticket. Select *Technical Issues* from the list in the image you provided and go from there. You may want to speak to your Confluence admin if you are unable to fill out that form.


Tags: cloud