youngmon/atlassian-qna huggingface dataset:
Como vincular dois quadros no mesmo projeto
Asked by vahperseguine:

Trabalho em um projeto com dois quadros, um para as atividades de upstream, onde trabalhamos os ?picos, e o donwstream onde trabalhamos as hist?rias.

Como vinculo a coluna "Em Desenvolvimento" do quadro upstream para a coluna "Backlog de Desenvolvimento" do quadro dowstream, para que, quando um ?pico for movimentado para esta coluna, automaticamente as hist?rias deste ?pico "apare?am" automaticamente na coluna do quadro downstream?


Answers:
author: Trudy Claspill
body: Ol?,

Bem-vindo ? comunidade Atlassiana.

Voc? precisa modificar o filtro usado pela placa downstream para incluir os Epics da placa upstream.

Voc? pode nos mostrar os filtros usados ??por cada placa? Para fazer isso, clique no bot?o com tr?s pontos no canto superior direito acima de cada quadro e selecione Configurar Quadro. Clique na guia Geral. Em seguida, encontre as informa??es de filtro exibidas para esse quadro.

![Screenshot 2024-08-13 at 12.33.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341585iC8FA111BDB50DC32/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 12.33.19?PM.png")

Depois de obter as informa??es espec?ficas do filtro, podemos aconselh?-lo sobre as altera??es espec?ficas a serem feitas.

Depois de modificar o filtro, talvez seja necess?rio mapear os status usados ??nos Epics para colunas em seu quadro downstream. O nome da Coluna n?o corresponde necessariamente aos nomes dos Status, portanto os Status precisam ser mapeados para colunas do quadro.

Observe que dependendo da configura??o do tabuleiro ele poder? n?o exibir cartas para os ?picos.

---

Hello,

Welcome to the Atlassian community.

You need to modify the filter used by the downstream board so that it includes the Epics from the upstream board.

Can you show us the filters used by each board? To do that, click on the button labeled with three dots in the upper right corner above each board and select Configure Board. The click on the General tab. Then find the filter information displayed for that board.

After having the specific filter information we can advise you about the specific changes to make.

After modifying the filter then you may need to map the Statuses used in the Epics to columns in your downstream board. The name of the Column does not necessarily match the names of the Statuses, so Statuses need to be mapped to board columns.

Note that depending on the board configuration it may not display cards for the Epics.

> I work on a project with two boards, one for upstream activities, where we work on epics, and the downstream where we work on stories.
>
> How do I link the "In Development" column of the upstream board to the "Development Backlog" column of the downstream board, so that when an epic is moved to this column, the stories of this epic automatically "appear" in the column of the downstream board?


Tags: cloud

jira-cloud
logging time to EPICS
Asked by Pramit Mitra:

Restricting Time Logging on Specific Issue Types.

For example, l want to prevent users logging time on "Epic" and "Story" issue types.


Answers:
author: Rishabh Jhawar
body: **Hi [@Pramit Mitra](/t5/user/viewprofilepage/user-id/5064908) ,**

Welcome to the Atlassian Community!

You can achieve this my removing the "time tracking" field from the issue layout and the "field configuration"

![temp jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/341580iA408EB2312ED713F/image-size/large?v=v2&px=999 "temp jira.png")![temp jira 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/341581iC63168E2DE21F70B/image-size/large?v=v2&px=999 "temp jira 2.png")

**Regards,**

**Rishabh**

comments: author: Pramit Mitra
body: Thanks Rishabh for your response, however can this configuration be used for scrum boards and company managed projects?


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
Visibility of flagged comments
Asked by Kate Erickson:

It would be very helpful to be able to create filters/reports on flagged items and display the flagged comment in the report. When you add a flag from the backlog (not from inside the ticket detail screen), it allows you to enter a comment at the same time the flag is added. That comment is displayed with the flagged action in the ticket history. Is there currently a way to identify the specific comments that were added with a flag and display it as a column in the grid when creating a filter (i.e., "Flagged Comments"), and if not, how would I submit that as a potential future enhancement?


Answers:
author: Bill Sheboy
body: Hi [@Kate Erickson](/t5/user/viewprofilepage/user-id/5520595) -- Welcome to the Atlassian Community!

With the built-in JQL features, you may find the issues which are marked as flagged (or which have been flagged in the past) but you cannot see the *flag comment* in the results.

For workarounds you could try...

There are likely marketplace addons for JQL which can show this information, as the flag comment is just a comment which has a different type and an indicator at the front:

* (flag) Flag added \[text of the comment entered\]
* (flagoff) Flag removed \[text of the comment entered\]

Another possible workaround is to use an automation rule, triggered on a change to the Flagged field, and then save the latest flagged comment added in a custom field, making reporting easier.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Does the Better DevOps Automation for Jira interface with the Jigit plugin
Asked by nkmori_rtx_com:

We wanted to setup automation based on when a commit is done, such as set a fix version and/or automatically transition and send notification. Does the Better DevOps Automation for Jira contain that functionality?

WE have Jira data Center so the DevOps automation rules are not available. Does your DevOPs Automation for Jira App only work with Git Integration for Jira (GitHub, GitLab, Azure DevOps)? Currently wehave setup basic git jira integration.


Answers:
author: Bill Sheboy
body: Hi [@nkmori_rtx_com](/t5/user/viewprofilepage/user-id/5181601)

As that is a marketplace app, I recommend checking the vendor's information and perhaps check with their support team for answers:

[https://marketplace.atlassian.com/apps/1224574/better-devops-automation-for-jira-free-git-svn-automation?hosting=datacenter\&tab=overview](https://marketplace.atlassian.com/apps/1224574/better-devops-automation-for-jira-free-git-svn-automation?hosting=datacenter&tab=overview)

Kind regards,  
Bill


Tags: automation

data-center

jira-data-center

plugins
Can I use JQL to search within Issue History
Asked by Vish Reddy _Revyz_:

Hello,

I am trying to find an Issue which was moved from Project A to Project B.

In Project A, it had an issue key of A-119, now that it has been moved to a different project, i don't know what the new issue key is. Is there a way I can find the new issue key using JQL or another method using the original issue key?

Thank you

Vish


Answers:
author: Dexter de Vera
body: Hi [@Vish Reddy _Revyz_](/t5/user/viewprofilepage/user-id/4639960) ,

You may use the old issue key to search for the Issue, It will still appear even its have already has a new issue key.

Thanks!

comments: author: Trudy Claspill
body: Adding more to this explanation...

When an issue is moved from one project to another Jira keeps track of that change in a separate "table". That "table" is used by search functions to automatically redirect from the original issue key to the same issue under its new key. So you can enter the original issue key into any search-like function and Jira will automatically bring up the issues showing its new key.


Tags: cloud

jira-cloud
Is there a way to easily identify problems to attach an incident to?
Asked by Walter:

Hi all

We want our support agents to easily identify problems records that could be related to the incident they are working on so they can link the incident to that problem.

In this way, we can have the count on how many incidents are generated by those problems.

Some admins tried creating a query but it only shows a list of problem IDs, with no way to filter them based on the Application or some other field.

So, we are stuck.

Any ideas?

Thanks,


Answers:
author: Dan Breyen
body: Hi [@Walter](/t5/user/viewprofilepage/user-id/5355927) I'm literally searching through my Jira Incident database for the software issues when a Service Request comes in to my JSM project. I also take advantage of the Knowledge Base.

You potentially could also take advantage of labels and put things into groups so your Agents can search by label.

Hope that helps.

comments: author: Walter
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375)

Thanks for replying so soon!

How labeling and grouping would help them? (and what to label and group, the problem tickets?)

Also, looking further into the issue, I see when linking an issue to another, there is a is a History Search. Not sure how to make this list match some attributes of the incident so the content would be, for example, only the open problems created for the same product (application).

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341737i4B4F2AD0EA07F7F7/image-size/large?v=v2&px=999 "image.png")


Tags: data-center

incident

issue-link

jira-data-center

problem
How do you backup a Atlassian hosted Jira environment for export to be later imported
Asked by Stephan Ketcham:

How do you backup a Atlassian hosted Jira environment for export to be later imported into a local Server environment, this is the menu options:

Data management - under this is

Copy product data

Manage sandboxes

neither of these help


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Stephan Ketcham](/t5/user/viewprofilepage/user-id/2169595)

To do this, go to the Admin options (cog next to your Account avatar) and select **Products**

![Screenshot 2024-08-13 at 10.51.43?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341569i1E6343F07FD96D69/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10.51.43?AM.png")

On the menubar to the left, select **Backup Manager** in the **Import and Export** section

![Screenshot 2024-08-13 at 10.51.52?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341570iDDE8D5C124964113/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 10.51.52?AM.png")

Backup to server will be on the page. Follow the instructions there.

Note: this is going away at the end of November.


Tags: cloud

jira-cloud
Is Post-Function Order Respected?
Asked by Mathew Lederman:

In DataCenter the post-function order is respected and we have built many workflows predicated on that assumption where, for example, Post-Function 2 is dependent on the result of Post-Function 1.

I'm being told that in Jira Cloud the order is not respected and all of the post-functions run essentially at the same time.

Is this accurate? Has anybody found a solution with post-functions? Unfortunately Automation is not an option for the specific scenario because the automation delay will cause issues presenting inaccurate options to users.


Answers:
author: Karan Sachdev
body: Hey Mathew,

In Jira cloud, the post functions are executed in parallel. If you're open to using 3rd party apps, you can consider using JWME which offers this functionality.

Please check this community post for details: [Sequence of post-functions](https://community.atlassian.com/t5/App-Central-articles/How-to-ensure-a-predictable-post-function-execution-order-in/ba-p/1351705#:~:text=In%20Jira%20Cloud%2C%20during%20a,be%20executed%20in%20sequential%20order.)

Thanks,

Karan


Tags: cloud

jira-cloud
Fill Assets list custom field from another field?
Asked by Luka Urushadze:

Hi everyone,

<br />

I have a custom field which is a list of assets and I need to fill it up from another field, which is a Select List. I've set up an automation with advanced branching which for each value in my select list field does Lookup Objects query, and then edits my assets list field with it. Instead of adding all objects to the assets list custom field, it's replacing them so in the end only 1 object is filled.  

What can I do to get the asset list filled up with objects?  

Thanks!


Answers:
author: Luka Urushadze
body: Here's how the automation looks currently, and it results in a single asset only in the field:

![Screenshot 2024-08-13 at 21.08.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/341563i06EB2F6E711BAA86/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 21.08.23.png")


Tags: assets

automa

cloud

jira-cloud
SLA Met vs Breached Report Question
Asked by Trenton Finley:

Is there anyway to add users to this report? I am wanting to see the report with the users and whether they are meeting or breaching the SLA.

Thanks,  
Trenton


Answers:
author: Danut M _StonikByte_
body: Hi [@Trenton Finley](/t5/user/viewprofilepage/user-id/5237970),

I don't think is possible to extend that report to split data by users.

Be aware that there are some JQL queries that you can use to determine the issue with breached SLA or meet SLA.

**Breached SLA issues**

*"Time to resolution" = breached()*

**Meet SLA issues**

*"Time to resolution" != breached()*

If you save these 2 queries as filters, you could then use the **Issue Statistics gadget** to display the stats by Assignee. Unfortunately you cannot display them both in one gadget; so will need two gadgets: one for Breached SLA, one for Meet SLA.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341659iB7A51CE9281CCCF1/image-size/large?v=v2&px=999 "image.png")

Danut


author: Dexter de Vera
body: Hi [@Trenton Finley](/t5/user/viewprofilepage/user-id/5237970) ,

Users should be added/have access to the project to see the project reports.

Hope it helps.

Thank you!

comments: author: Trenton Finley
body: My apologies, but I mean that I would like to see the SLAs meet and breached per user.


author: Dexter de Vera
body: You would need to create reports like SLA met vs breached then add a filter in the series.

example: assignee = currentUser() - this will get the sla of the current user who is viewing the report.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341579i31375E84EFEE4A7A/image-size/large?v=v2&px=999 "image.png")

But if you like to align your users in 1 report. You can create separate report for SLA met and breached. Where you can add a series per assignee

example: assignee = User1

Thanks!


author: Trenton Finley
body: So with that being said, is there no way to list all assignee's with a breached SLA?

Thanks,  
Trenton


Tags: data-center

jira-data-center
Restrict SAML Bypass URL to Specific Groups
Asked by EM:

Hello,

We have a need to use automated accounts which interact with our Jira instance (Jira 9.12 DC) via the front-end UI, due to various factors we're not able to authenticate these accounts using our SSO provider via SAML.

We're investigating the use of the SAML bypass URL for these types of use cases, however, we're wondering if there is a way to restrict the use of the SAML bypass URLs to specific groups only.

We'd like to require normal users to go through the SSO/SAML process, however allow approved accounts used by automations to use the SAML bypass login process.

Are there any configuration options or plugins that can enforce such restrictions to the SAML bypass URLs?


Answers:
author: Aditya_miniOrange
body: Hi [@Eric McClintock](/t5/user/viewprofilepage/user-id/5165118)

I'm not sure if the Atlassian SSO allows you to restrict SAML bypass URLs to specific groups. If you are considering a third-party add-on, I would like to suggest trying out the [miniOrange Jira SAML SSO](https://marketplace.atlassian.com/apps/1215430/mo-jira-saml-sso-single-sign-on-jira-sso-user-sync-scim?hosting=datacenter&tab=overview) plugin.

With the help of this plugin, you can Restrict the Backdoor URL to certain groups in the application.

When you enable this option, you'll be asked to enter the groups to whom backdoor access should be provided. Now, when a user tries to access the backdoor URL, he'll be asked for his username first and if that username belongs to the configured group, only then will he be able to use the login page.

Let me know if you would like to have a demo of this. You can raise a ticket via [link](https://miniorange.atlassian.net/servicedesk/customer/portal/2) and I'll make sure that a miniOrange representative gets back to you.

P.S. - I work for miniOrange, one of the top security vendors on the Atlassian Marketplace.

Thanks,

Aditya


Tags: data-center

jira-data-center

jira-server

saml

server
Bulk Updating Components
Asked by Steve Goodwin:

I've noticed that bulk update of the Component field is available for some of our Jira (cloud) projects but not for others. I'm curious why this is. What governs whether or not the component field can be bulk updated for a project? I've compared schemas and other settings between the projects, but nothing is jumping out at me. Can someone point me in the right direction?


Answers:
author: Trudy Claspill
body: Hello [@Steve Goodwin](/t5/user/viewprofilepage/user-id/3758795)

What are the project types for the projects where it is not supported? Are those Company Managed Software projects?

For example Team Managed projects don't yet support Components, so you could not bulk update components in such projects.

Does the user have permission to change the Component values in the issues in the project directly?

How exactly are you discerning that bulk updating the Components is not supported for those projects?

comments: author: Steve Goodwin
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , thank you for your reply.  

All of the projects are Company-Managed.  

The users have project administrator access. I observe this situation, and I have Jira administrator access.  

When I say that we can't update the Components field, I'm basing that on the presence or absence of "Change Components" option in the Edit Issues' Operation Details screen.


author: Trudy Claspill
body: At the bottom of the Edit Issues screen in the bulk change process there is a section that lists Unavailable Actions. Check there to see if it has any comment about Change Components being unavailable.

![Screenshot 2024-08-13 at 11.27.02?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341575i102457C1694CA679/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 11.27.02?AM.png")


author: Steve Goodwin
body: Never mind.  

I found my problem... *operator error* .  

There were no components in the project.  

We use components widely, and have a base set of common components each project *should* be configured with. It didn't even occur to me that a project might not have them, so I didn't think to check the Components list.  

Furthermore, I wasn't aware of the "Unavailable Actions" section at the bottom of the Operation Details screen. I just happened to stumble on it, and it clearly stated the problem.


author: Trudy Claspill
body: Great!

If my responses helped you resolve your issue please consider clicking on the Accept Answer button to mark your post as Solved. Alternately post you "no components existed" response as a separate Answer and accept your own Answer.


author: Steve Goodwin
body: Weird... you posted your second comment before I posted my "never mind" reply, but it wasn't showing up for me. I didn't see it until now. Thank you!


Tags: bulk-edit

cloud

component

jira-cloud
Resolution Field Auto Set to Done for Some Users
Asked by Jennifer Rems:

Hoping for help with this situation.

We use company-managed projects and have multiple projects, some that use the same workflow.

Problem: For some users (not all) issues automatically have the resolution set to "Done" when these users create a new issue/ticket. I need for this to stop happening, because it's inaccurate and I cannot track data.

When I (and most other team members) enter a new issue/ticket the resolution is left open until it's manually set to done when the work/status is set to "Done".

Why would this be happening?


Answers:
author: Marc - Devoteam
body: Hi [@Jennifer Rems](/t5/user/viewprofilepage/user-id/5265742)

Welcome to the community.

Check all automation rules active on the project, project rules and global rules.

Check the workflows that are used, are there post-function on the create transition, that trigger this.


Tags: cloud

jira-cloud

resolution

workflow
Move completed subtasks from one epic to another
Asked by Francisco Navarro:

Dears,

dears, I need to create an automation that will move all the closed subitems that are created under an epic "X" to another epic "Y" that will store only closed items.


Answers:
author: Ponnappan Ganapathiya
body: ![Epiclink.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341574i764724C3EF7864C1/image-size/large?v=v2&px=999 "Epiclink.PNG")

Simple one. Based on exact situation need to adjust conditions.


author: Bill Sheboy
body: Hi [@Francisco Navarro](/t5/user/viewprofilepage/user-id/4865584)

What problem are you trying to solve by doing this? That is, "why do this"? Knowing that may help the community to offer better suggestions.

Until we know that...

Normally an Epic represents a larger request / work item. Any child issues (e.g., Story, Task, or Bug) associated with the Epic often support delivering that specific larger request. Moving them to a different parent Epic would invalidate that relationship.

Kind regards,  
Bill

comments: author: Francisco Navarro
body: The problem I need to solve is:

- The epic "X" is one that encompasses a series of daily tasks, which must be closed during the opening day. Once closed, the user wants them to no longer appear under said epic but wants to be able to see them in another "closed tasks" epic. This is because the next day they will be created again.

The problem I need to solve is:

- The epic "X" is one that encompasses a series of daily tasks, which must be closed during the opening day. Once closed, the user wants them to no longer appear under said epic but wants to be able to see them in another "closed tasks" epic. This is because the next day they will be created again.


author: Bill Sheboy
body: Although you could create an automation rule, [triggered on transitioning the issue](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-transitioned) to done, and then [edit to change the parent](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Edit-issue) to another issue, I do not understand...

*Why* are these daily tasks associated to any epic at all? *What value* does that provide?

If the issues were just daily tasks, not associated to an epic, no further updates would be needed.


author: Francisco Navarro
body: Dear Bill,

It could be a story, it would be the same topic; My internal client does not want to see closed tasks that will increase in quantity daily... he prefers to work on the same tasks, finish them and stop seeing them under that epic because they would move to this other epic of closed elements.

If you ask me about the value, this would be the order of daily activities. Thanks for the advice.


Tags: cloud

jira-service-management-cloud