Widget background is transparent?
Asked by Salvador Asensio Martinez:

I cannt change the widget background neither adding CSS on my page, any help? Thanks a lot.


Answers:
author: Rishabh Jhawar
body: **Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808) ,**

Were you able to figure it out?

I have been using the widget on various products and sites but haven't encountered this strange issue before. As far as the widget settings are concerned, you can only make limited changes, such as changing the color and background pattern.

I suspect that your website's CSS is conflicting with the Jira widget. If you are waiting for Atlassian support, I recommend checking if any base CSS is conflicting with the widget's CSS.

I had an instance where a developer tried to override the widget's CSS.

**Regards,**

**Rishabh**

comments: author: Salvador Asensio Martinez
body: Hello Rishabh I didnt figure out whats going on I just did a CSS override to make it show a background using iframe, but when I first installed it nothing was overrided on CSS.


author: Salvador Asensio Martinez
body: it just randomly fixed I just checked it but I did nothing to fix it


author: Rishabh Jhawar
body: [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808) - Strange but glad that all is working well now.


author: Salvador Asensio Martinez
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340508i82BD9B7F2B07FA94/image-size/large?v=v2&px=999 "image.png")


author: Jack Brickey
body: Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808) , welcome to the community.

There isn't sufficient information to assist here. Could you explain what "widget" you are referring to? Is this a dashboard that you're working on or something else? Are you using any third-party add-ons?

comments: author: Salvador Asensio Martinez
body: Sorry I mean the website widget for the support <https://community.atlassian.com/t5/Jira-questions/Re-Widget-background-is-transparent/qaq-p/2778060/comment-id/1041053#M1041053>


author: Jack Brickey
body: I think you are in the wrong place here. This forum is all about Atlassian products. It appears you have arrived here because the application you are using actually uses Atlassian service desk application to support the customers.


author: Salvador Asensio Martinez
body: Im sorry to say that you're wrong, the widget is an Atlassian product, you can configure it only via Atlassian and it gaves you a script to put on the \<head\> of your page, I'm asking why I cannot configure the background on this widget, because transparent background isnt readable at all. Thanks m8.![Imagen de WhatsApp 2024-08-08 a las 08.45.04_1fd26856.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340665iA1215E19CD2C5487/image-size/large?v=v2&px=999 "Imagen de WhatsApp 2024-08-08 a las 08.45.04_1fd26856.jpg")


author: Jack Brickey
body: Hi [@Salvador Asensio Martinez](/t5/user/viewprofilepage/user-id/5562808) , ah I see, this is the JSM Widget. Sorry for missing that. I would suggest reaching out to [Atlassian Support](https://support.atlassian.com/contact/#/). The last time (about 2yrs back) I used this it was not transparent as I recall. I guess this happens on any browser?


author: Salvador Asensio Martinez
body: I will reach out the support thanks!


Tags: cloud

jira-cloud

widget