youngmon/atlassian-qna huggingface dataset:
Training budget allocation
Asked by Emmanuel kisuule:

I work in a function that deals with training budget allocation to its different workers in different divisions. Is there a way JIA can help us to show the training allocation costs and headcount?


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Emmanuel kisuule](/t5/user/viewprofilepage/user-id/5391883)

What type of Jira are you using? Software? Service Management? Cloud or Data Center?

Your question can only be answered properly with some more information. Do you start off with the budget and then divide it on a set number of people? Or do people get budgets and you need to keep track on the total?

How many workers are we talking?


Tags: jira-service-management

unknown-hosting-type
Tengo problemas para cambiar tipo de incidencia
Asked by Miriam Rinc?n:

Hola,

me gustar?a saber que me falta por configurar para poder cambiar el tipo de incidencia

![2023-12-22 09_49_38-\[COP-3\] prova 3 - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/297925i0F6DC43BEF4D281A/image-size/large?v=v2&px=999 "2023-12-22 09_49_38-[COP-3] prova 3 - Jira.png")


Answers:
author: Eugenio Onofre
body: Que tal [@Miriam Rinc?n](/t5/user/viewprofilepage/user-id/4361699) ?

Eso pasa porque el campo de Issye Type no est? configurado en la pantalla de edici?n de issue. Para cambiarlo, es necesario que un administrator agregue ese campo a la pantalla:

Settings -\> Issues  
-\> Screens -\> (Screen used by your Project) -\> Configure  
-\> (Select Field to add ...) -\>"Issue Type"

Refrezca la p?gina y podr?s hacer el cambio.

Por favor, no olvides acceptar esa respuesta. As?, podr? apoyar otros membros de la comunidad en el futuro!

Gracias,  
Eugenio

comments: author: Miriam Rinc?n
body: Muchas gracias, me faltaba en una de las pantallas configuradas, y no lo veia.

Gracias de nuevo


Tags: cloud

jira-service-management

jira-service-management-cloud
Using smart Value in JQL request in branch
Asked by Joss:

Hello !

I'd like to do a ticket search with a JQL branch that uses a variable I create and retrieves information with a REGEX match.  
But when I run my test with .match I see in the logs that it's empty. Do I have an escapement problem or is it just not possible?

I send screen :

![Screen1.png](/t5/image/serverpage/image-id/297950i3D258AE64C35A9B2/image-size/large?v=v2&px=999 "Screen1.png")![Screen2.png](/t5/image/serverpage/image-id/297951i8E4A7B480A2498B3/image-size/large?v=v2&px=999 "Screen2.png")

The result of audit log :
Error searching for related issues. This is most likely because the following issues don't have a related issue of the type you specified. Try narrowing your search to only include issues that contain links to related issues:  
> NEX-9: "((Key = ) AND (key != NEX-9)) AND (project in (10014))" - Error in JQL Query: Expecting either a value, list or function but got ')'. You must surround ')' in quotation marks to use it as a value. (line 1, character 9)

And finally, the information given in the description of my ticket that should match is: "NEX-1" and I do have an existing ticket named NEX-1.

I've tested this by setting key = NEX-1 directly, and it works fine.

So if you can help me, I'd be very grateful!


Answers:
author: Rebekka Heilmann _viadee_
body: What exactly are you trying to achieve?

Where does the second error message come from? I don't see any matching action/condition in your automation branch.

comments: author: Joss
body: What I'm trying to do with the branch is to match a ticket key and then add a comment to this matched ticket.  
The initial aim of my approach is to retrieve information from a ticket created by an e-mail request and add a comment to another ticket containing the information from the new ticket created by e-mail.

The second error message come from the branch "For JQL", the error "((Key = ) AND " is empty but I'd like to see the result of my JQL request :
> Key = {{issue.description.match("(?i)NEX\\s\*-\\s\*\[0-9\]{1,4}")}}

, which should retrieve the information from the ticket description created following the e-mail request.

I've also tried issuetrigger, but it's no better.

Thank you for your reply !


author: Joss
body: I think I've understood where the problem comes from, it's my expression with .match that simply doesn't work since I've tried using {{issue.description}} and I manage to get the desired result.  
How would I have to use .match("..regex..") for it to work properly?


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to create a guided troubleshooting at the customer portal?
Asked by alison_perez:

Hi Jira community.

We have a set of algorithm for troubleshooting certain products that we wish to embed in the customer portal. So, it is a series of steps and at the end of the step, the customer gets asked if the problem has been solved. If answer is Yes, then no further actions are done.

If answer is a No, another step will be recommended to be done. If none of the solutions solved the issue, then a reporting form will be displayed.

Just wanted to get a general idea if this is doable in Jira. Thank you


Answers:
author: Kristian Klima
body: You can create a knowledge base in JSM - either directly or import it from Confluence.

The articles would be accessible to users and each would act like a front for a step in the guide (I'm not sure what's the mechanics behind your solution but you get the idea :) ).

![JSM KB 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/297926iBD22598C49147349/image-dimensions/214x424?v=v2 "JSM KB 1.jpg")![JSM KB 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/297927i5C2D9C0DB707BD57/image-size/large?v=v2&px=999 "JSM KB 2.jpg")

comments: author: alison_perez
body: Thank you!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to schedule a gadget or a dashboard daily? Does it have end date for schedules?
Asked by Meher Jammula:

Hi

I am checking if there is an option to schedule dashboards and individual gadgets if necessary.

is there a way to schedule them to email daily? Do we have any end dates for the same?


Answers:
author: Eugenio Onofre
body: Hi [@Meher Jammula](/t5/user/viewprofilepage/user-id/5391716) ,

Welcome to the Atlassian Community.

Unfortunately there is no default feature that allows you to schedule dashboards and individual gadgets. You may need to search some marketplace plugins to do so.

Please do not forget to accept this answer in case it helps you resolve your question so it can help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
How to set a customize file to show like file Description.
Asked by Hong Giang Nguyen:

I created a customize field and set default value, but it just show in tab Details. I want to set it to show like tab Description. Please support me!

![Jira.png](/t5/image/serverpage/image-id/297869i394B1E6831FDA611/image-size/large?v=v2&px=999 "Jira.png")


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Hong Giang Nguyen](/t5/user/viewprofilepage/user-id/5303005) welcome to the Atlassian community!

Based on the screenshot I think you are on Jira Server/DC.

This is not possible at the moment, have a look at [JRASERVER-69890](https://jira.atlassian.com/browse/JRASERVER-69890). As a workaround, I suggest adding a [separate tab](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-screens/) in your view screen and then adding your field there.

comments: author: Hong Giang Nguyen
body: thank you so much.


author: Sayed Bares [ServiceRocket]
body: You are most welcome [@Hong Giang Nguyen](/t5/user/viewprofilepage/user-id/5303005) if my answer helped you, please click on "Accept Answer".


Tags: cloud

jira-service-management

jira-service-management-cloud
Collaboration between Jira Service Management and Microsoft Teams
Asked by ??? ??:

I want to linkup more than 1teams of Microsoft Teams and more than 1projects in JSM site. Is this possible?


Answers:
author: BHUSHAN PATIL
body: Hi [@??????](/t5/user/viewprofilepage/user-id/5391718) ,

Yes, it's possible to link multiple Microsoft Teams teams to multiple projects in Jira Service Management (JSM).

* **Using [Jira Cloud App for Microsoft Teams](https://marketplace.atlassian.com/apps/1226478/jira-cloud-for-microsoft-teams-official?hosting=cloud&tab=overview):** You can add the Jira Cloud app to multiple Microsoft Teams teams. This allows each team to access and interact with Jira issues directly from their respective Teams channels.  

* **Jira Connector for Microsoft Teams:** Utilize the Jira Connector for Microsoft Teams to link different Teams teams with specific Jira projects. This integration enables notifications, updates, and actions related to Jira issues within different Teams channels.  

* **[Use automation with Microsoft Teams](https://support.atlassian.com/cloud-automation/docs/use-automation-with-microsoft-teams/):** You can set up automation rules to send messages to Microsoft Teams channels using the [Send Microsoft Teams message](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/)action.  

* **Webhook:** This provides a webhook URL that Automation for Jira uses to send messages to your Microsoft Teams channels.  

1. Navigate to [Microsoft Teams](https://teams.microsoft.com/), choose *More options (...)* next to the channel name, then choose *Connectors*.
2. Scroll through the list of Connectors to ***Jira cloud*** , and choose *Add.*
3. Enter *Jira cloud* as the name for the webhook, upload an image to associate with data from the webhook, and choose *Create.*
4. Copy the webhook URL to the clipboard and choose *Done.*
5. *Navigate In your Jira account, in the **JIRA ADMINISTRATION\>\>System\>\> ADVANCED \>\> WebHooks.***
6. Click **Create a WebHook** to access the form for creating a webhook.
7. Add a unique name for your webhook and add the following WebHook URL as the URL.  
   In the **Events** section, under **Issue** , select created, updated, or both. You may also apply the JQL filter, so that the connector would trigger only specific notifications.  
   ![Screenshot 2023-12-22 120241.png](https://community.atlassian.com/t5/image/serverpage/image-id/297918iE09A97DD34CDC0E6/image-size/large?v=v2&px=999 "Screenshot 2023-12-22 120241.png")
8. **Do NOT** select **Exclude body**option
9. Click the **Create** button when you're done.

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan


Tags: cloud

jira-service-management

jira-service-management-cloud
In list view of the tasks, when a filter is active there is no create new task button
Asked by Todd Humphrey:

In list view of the tasks, when a filter is active there is no create new task button


Answers:
author: Eugenio Onofre
body: Hi [@Todd Humphrey](/t5/user/viewprofilepage/user-id/5391629)

Welcome to the Atlassian Community.  
Which product are you referring to? Jira Service Management or Jira Work Management?

Would you please provide a screenshot of the filter you are referring to?

Usually, "create task" screen can also be accessed by pushing the letter "C" on your keyboard on any Jira Screen.

Please do not forget to accept this answer in case it helps you resolve your question so it can help other community members in the future.

Regards,  
Eugenio


Tags: jira-service-management
In my task like the sort for status does not work
Asked by Todd Humphrey:

In my task like the sort for status does not work


Answers:
author: Odd_lynice
body: Hi Todd,

Welcome to the Atlassian Community.

Can you add a screenshot of where in Jira this "sort for status does not work" this way I can replicate it and provide you with further assistance.

Theodore


Tags: cloud

jira-service-management

jira-service-management-cloud
Whatsapp Integration live Chat and Chat bot
Asked by Adrian Syah:

Are there plug in can integration with Whatsapp also have chatbot to grab information first from client to determine issues creating in Jira then agent in jira can communicate with client under Jira chat thats already integrated with Whatsapp?  

if you have a success story can tell me, thanks for advance


Answers:
author: Eugenio Onofre
body: Hi [@Adrian Syah](/t5/user/viewprofilepage/user-id/5391658) ,

Welcome to the Atlassian Community.

There is no default integration between Jira and WhatsApp.  
You may check Atlassian Marketplace to explore plugins possibilities, such as the one below:

[https://marketplace.atlassian.com/apps/1226513/whatsapp-connector-for-jira-twilio?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1226513/whatsapp-connector-for-jira-twilio?tab=overview&hosting=cloud)

Please do not forget to accept this answer in case it helps you resolve your question so it can help other community members in the future.

Regards,  
Eugenio


author: Logan Vantrease
body: Hi [@Adrian Syah](/t5/user/viewprofilepage/user-id/5391658)  

Have you reviewed [Chat for JSM](https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management?tab=overview&hosting=cloud) yet? It has a whatsapp integration!


Tags: cloud

jira-service-management

jira-service-management-cloud
Do not have enough privileges to prompt this user to reset their password
Asked by flim:

I am Jira admin, but I cannot prompt a user to reset their password, any idea?![Screenshot 2023-12-22 095719.png](/t5/image/serverpage/image-id/297868i2E417772509A8544/image-size/large?v=v2&px=999 "Screenshot 2023-12-22 095719.png")


Answers:
author: Sayed Bares [ServiceRocket]
body: [@flim](/t5/user/viewprofilepage/user-id/5360322) is this happening for all users or only specific ones? are you site admin or org admin?

comments: author: flim
body: I was told that my account is admin. How do I know I am the site admin or the org admin?


author: Odd_lynice
body: Hi,

I would like to know the user that you are trying to prompt password reset - is this person tagged as "Org \& Site Admin"?

If so, I tested it on my end and I am getting the same prompt and message when I try and go in and prompt the user to reset the password.

Who is the user (role) that you are asking to reset the password?

Theodore


Tags: cloud

jira-service-management

jira-service-management-cloud
API request failed with status 401. Check your account and app password and try again.
Asked by M_kulshershtha:

Hi ,

I am unable to get the issue of pipe line trigger

API request failed with status 401. Check your account and app password and try again.

I have verified already my USERNAME is only username and not email

I have verified the APP_PASSWORD is having repository permissions as well.

Any other suggestions to debug this issue

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205835iDC00BC8F82ED891F/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205836iC5214E697EB82291/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Patrik S
body: Hello [@M_kulshershtha](/t5/user/viewprofilepage/user-id/4985670) ,

Welcome to Atlassian Community!

Receiving a 401 usually means your credentials are invalid or you lack permissions.

As you mentioned you are using an App Password already, could you please try creating a new [app password](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/) with all the permissions checked and set its value in the variable BITBUCKET_APP_PASSWORD you are using in your build ? This is to check if the lack of permissions in your current app passwords is not the issue in this case.

Also, make sure you are using your bitbucket username, which you can find in your [account's personal settings](https://bitbucket.org/account/settings/), as the $BITBUCKET_USERNAME variable in your pipeline.

Thank you, [@M_kulshershtha](/t5/user/viewprofilepage/user-id/4985670) .

Kind regards,

Patrik S


author: M_kulshershtha
body: Thanks Pratik,

I am able to proceed now as I was not using correct password :)

Thanks for your pointers.

Thanks


Tags: bitbucket-cloud

cloud
401 error when access .../info/refs
Asked by CEMS-Team:

Hi

I try to enter this URL: <https://bitbucket.org/CEMS-Team/CEMS-Team/cems-schemas.git/info/refs> and there is a prompt for a username and password.

I tried all combinations of username/email and account password/app password without luck.

I ask about this URL: <https://bitbucket.org/CEMS-Team/CEMS-Team/cems-schemas.git/info/refs> because the Squiz app uses this URL and I get:  
"Error occurred when running git command "/usr/bin/git pull": error: The requested URL returned error: 401 while accessing [https://CEMS-Team:\*\*\*\*\*@bitbucket.org/CEMS-Team/cems-schemas.git/info/refs](https://CEMS-Team:*****@bitbucket.org/CEMS-Team/cems-schemas.git/info/refs), , fatal: HTTP request failed"

When I pulled this repository using GIT on my computer it was fine when I used my username and app password.

Please help.


Answers:
author: Ben
body: G'day!

I have noticed that you have not yet been reached out to by our Community so figured I would jump in.

I do not have any product-specific knowledge for Squiz, however, I have made some observations and found some relevant information that may be useful to you.

The URL you have provided does not work for me either with my own repository - however, I am unsure of what the purpose behind the "/info/refs" portion is as that is not generally what we would see when running git commands. The only time I have seen this is when this error message displays with that portion appended to the URL, it only displays when a valid git repository cannot be found:  

> `Pushing to `<https://USERNAME@bitbucket.org/USERNAME/REPONAME.git>` fatal: `<https://USERNAME@bitbucket.org/USERNAME/REPONAME.git/info/refs>` not valid: is this a git repository?`

This makes sense as the first URL you have provided is not valid, it has the workspaceID (CEMS-Team) twice in the URL instead of once:
> [https://bitbucket.org/CEMS-Team/CEMS-Team/cems-schemas.git/](https://bitbucket.org/CEMS-Team/CEMS-Team/cems-schemas.git/info/refs)

I would suggest leaving this /info/refs portion out, as aside from this, the URL is correct in the 401 Error you mentioned (including your inclusion of username:AppPassword in the URL).

Checking the documentation for Squiz also shows that "info/refs" is not needed in the URL if you check the URL listed in the screenshot:  
<https://docs.squiz.net/matrix/version/latest/tutorials/designs-and-templates/set-up-a-git-bridge.html#clone-the-repository-to-matrix>

If you are able to clone locally without issue, and have followed the above, yet still encounter issues with Squiz - I would suggest reaching out to their support team for further assistance: <https://my.squiz.net/>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
How to Re-install Removed 'Built-In' Apps
Asked by Roman Stoffel:

I have a workspace where some built-in apps got uninstalled. Like the 'Pipelines' and the 'Pull Request Comment Links' app.  

There seems no way to re-install these apps? These apps do not show up in the market place. So, how am I supposed to add them back.  

For illustration, the apps installed in another workspace:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205770i664E336797A58FBA/image-size/large?v=v2&px=999 "image.png")

And the workspace with the missing apps:  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205771i8F9FF58A76E43626/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Theodora Boudale
body: Hi Roman,

The Pipelines app should show up again the next time you run a Pipelines build in a repo of this workspace, it cannot be installed manually.

I will check with my team internally about the 'Pull Request Commit Links' app, and I'll get back to you on this.

Kind regards,  
Theodora

comments: author: Theodora Boudale
body: Hi Roman,

The 'Pull Request Commit Links' app should be installed when 'Go to pull request' is clicked from the web interface for a commit's details.

However, this option is missing from the commit details at the moment. I created a bug report about this in our issue tracker:

<https://jira.atlassian.com/browse/BCLOUD-22028>

I would suggest adding yourself as a watcher if you'd like to get notified via email on updates. When the issue is fixed, an update will be posted in that bug report.

Kind regards,  
Theodora


author: Theodora Boudale
body: Hi [@Roman Stoffel](/t5/user/viewprofilepage/user-id/4423276),

I just wanted to give you an update that the bug has been fixed.

If you want to install the 'Pull Request Commit Links' app, open on Bitbucket website a repository of the workspace where you want to install this app. Go to the **Commits** page of the repo and select a commit to view its details.

While viewing the commit details, on the right side of the page you will see a link **Pull requests** like in the screenshot below:

![Screenshot 2022-07-19 at 17.52.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/206769iDF0C6CEEC19C12AB/image-size/large?v=v2&px=999 "Screenshot 2022-07-19 at 17.52.19.png")

Select that and the app will be installed on the workspace where this repo belongs to.

Kind regards,  
Theodora


author: Roman Stoffel
body: Yes, it worked.  

Thanks for the help and fixes.


Tags: bitbucket-cloud

cloud
Is is possible to deploy all different repositories by single pipeline
Asked by M_kulshershtha:

I have 4 different repository in my project and I would like to deploy all of them at once into my salesforce sandbox instance ( even if there is no changes done in those repositories)

Could you please share any sample deployment code to achieve this.

Thank you


Answers:
author: Patrik S
body: Hello [@M_kulshershtha](/t5/user/viewprofilepage/user-id/4985670) ,

Welcome to Atlassian Community!

It's not currently possible to configure only one pipeline that applies to multiple repositories, as each repository has its own bitbucket-pipelines.yml file.

One alternative I can think of to achieve the deployment of multiple repositories is that you could set up a pipeline in one of those repositories, and as part of this pipeline's script you could clone the other repositories, so you can deploy all of them is just one pipeline :

Let's say we configure the pipeline in repo_a , and want to clone repo_b and repo_c , the bitbucket-pipelines.yml file would look like the following:

```
pipelines:
  default:
    - step:
        script:
          - git clone git@bitbucket.org:my_workspace/repo_b.git
          - git clone git@bitbucket.org:my_workspace/repo_c.git
          - #command to deploy folder repo_a, repo_b and repo_c

```

In order to clone different repositories in your pipeline as the example above, which uses SSH, you will have to configure the authentication, [generating a pipeline SSH key](https://support.atlassian.com/bitbucket-cloud/docs/variables-and-secrets/#Use-SSH-keys-in-Bitbucket-Pipelines) in the repo where you configured the pipeline and adding this key as an [access key](https://support.atlassian.com/bitbucket-cloud/docs/add-access-keys/) in the other repositories being cloned. Detailed steps on how to configure it are outlined in the following blogpost :

* <https://bitbucket.org/blog/cloning-another-bitbucket-repository-in-bitbucket-pipelines>

Hope that helps! Let me know in case you have any questions.

Thank you, [@M_kulshershtha](/t5/user/viewprofilepage/user-id/4985670) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud