youngmon/atlassian-qna huggingface dataset:
Email address change for all users in Confluence
Asked by Bryan Thomas:

I want to change all confluence users email address from our old company name to new company name?

Is there a way we can replace each users email with the new email address and have that account maintain their documents and content?


Answers:
author: Lars Olav Velle
body: [@Bryan Thomas](/t5/user/viewprofilepage/user-id/348520) have you checked that the users email address is does not update when the user logs into the application?

With our [Single Sign-on](https://marketplace.atlassian.com/search?query=kantega) add-on attributes are updated automatically when the user logs in.

Example:

The user mark.miller has an email address mark.miller@example.com in JIRA and in Okta.

His email address is then changed to mark.miller@newdomain.com in Okta.

The next time he logs into JIRA his email address is automatically changed to mark.miller@newdomain.com

A requirement for this is (obviously) that the email address is sent as a attribute statement (Name: email, Value user.email)

Cheers,

Lars, Kantega Single Sign-on


author: Nic Brough -Adaptavist-
body: It depends on what type of user directory you are using and your username format.

Is it the internal Confluence directory? Is the user name format a simple "login" and not their email (e.g. when logging in, I'd enter "nic" in the username box, not "nic@mydomain.com")

comments: author: Bryan Thomas
body: We currently use Confluence Internal Directory and are using login ids (bthomas) to login via OKTA


author: Nic Brough -Adaptavist-
body: Ok, that keeps it more simple. I assume your Okta is the usual usage - it's effectively a password safe, rather than an authenticator?


author: Bryan Thomas
body: Correct they gain access by login in to OKTA and click on icon to gain access.


author: Nic Brough -Adaptavist-
body: Ok, good. There's several ways to do this, but it's better to look at what needs doing before talking methods.

The change you need to make is relatively simple. There is a table in the database called cwd_user. This holds (amongst other stuff), the login id, the data that connects a user to a thing in Jira, and an email address. As you only want to change the email address, there's no problem with losing connections to other things - the email has nothing to do with how users are linked to pages/spaces/permissions/etc

I would personally do it the safer way - whack in script runner and write a little bit of one-off code to go through the user directory and replace addresses as appropriate.

But SQL is probably quicker and cheaper. If, for example, you have an email format of a.name@youroldplace.com and the update is as simple as changing it to a.name@yournewplace.com, then a simple search and replace through the two email columns will do it. Make sure Confluence is offline before doing this otherwise it might cache some of the old emails.


author: Bryan Thomas
body: Great info and thanks for your help.
How can I add custom notes to page properties report? (Goal - combine automated table with notes)
Asked by Cam Fortin:

My goal is to have a way to pull information from many confluence pages with page properties (or any other way someone can think of) and also have a way to have a "notes" column I can edit on the main page without going to each individual page.

It might not be possible, but the idea would be to have a table that populates automatically (like page properties report), but if I want to add notes directly TO the table I can.

Thanks for any help!


Answers:
author: AnnWorley
body: What I came up with was embedding each page properties report in a table, with a notes column in the table:

![Screen Shot 2018-01-08 at 1.05.52 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/12168i50D93644AAB85AE8/image-size/large?v=v2&px=999 "Screen Shot 2018-01-08 at 1.05.52 PM.png")I look forward to hearing whether this works for your case, or any other ideas the Community can come up with.

comments: author: Cam Fortin
body: Thanks Ann! Very close to what I'm trying to do - but I was hoping to just embed ONE page properties report. The idea is any time I add a label to a page it would automatically show up on the "roll up" table on a reports page (with a way to add manual notes if needed). So I'd only have to insert the properties report one time, I believe I'd have to insert one report for each row using your way. I think I'm asking for too much :-)
Jira and Confluence show up in very tiny display on Chrome
Asked by Rebecca Staffel:

Hi, community,

I have done something odd to my display of Jira and Confluence in Chrome. The pages appear microscopic. I've looked through the various tabs in "Settings" and can't find anything that sets my Jira view. If I open up other tabs in Chrome pointed at other webpages, they display normally. If I open up Jira or Confluence in Safari, the pages display normally. But after closing and reopening Chrome, the Atlassian pages remain microscopic.

Any ideas?

Thanks!


Answers:
author: Rebecca Staffel
body: And I'll answer my own question! As I suspected, it was about Chrome and not about Jira. Chrome menu \> View \> Actual Size fixed it.


Tags: chrome

display
Can I customize Confluence/Bitbucket's mail sender name?
Asked by Andr?s Alvarez:

I am using **Cloud version** for **Jira/Bitbucket/Confluence**. My goal is to change the sender name of mails coming from Atlassian, which include the full name of the user.

For Jira, I was able to change this behaviour, but **I haven't been able to find how to do the same for Confluence and Bitbucket**.

Thanks!


Answers:
author: AnnWorley
body: As you discovered, with Jira Cloud, [Configuring email notifications](https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html), it is:
> ... possible to configure a project's email address, which is the email address that notifications are sent from -- i.e. the 'sender address'. This will also serve as the reply address for responses.

The senders are configured at the project level in Jira, I am afraid there is no equivalent in Bitbucket or Confluence; the sender addresses are not customizable in those Cloud products.

comments: author: Andr?s Alvarez
body: Thanks! In fact in Jira this can be configured also at top level (and not just per project). Under settings -\> system -\> General Configuration -\> General Settings -\> E-mail from one can choose a different template for the sender name (defaults to *${fullname} (JIRA)* )

Sorry to hear there is no equivalent option in Bitbucket and Confluence, hope they will be there one day!


author: Grayson Bishop
body: FYI, here's the link to the Confluence Feature Suggestion for this - <https://jira.atlassian.com/browse/CONFCLOUD-25430>. Atlassian closed it as Won't Do on 06/16/2014, disappointing.


Tags: bitbucket-cloud

confluence-cloud

email
Stored documents not displaying
Asked by Tim Pflugradt:

I have confluence pages with stored documents. Until today a thumbnail of each document was displayed so I could select which one I wanted to view or download. Now I get a box for each document but no view or the name of the doc so I have no idea what it is. Happens in Safari, Firefox, and Chrome and is happening to everyone in my office. Anyone know why this is now happening?


Answers:
author: Shannon S
body: Hi Tim,

Do you happen to be on Confluence Cloud? I know of a bug that might have caused this for you, if so.

* [CONFCLOUD-58739](https://jira.atlassian.com/browse/CONFCLOUD-58739)

We found it's not just for PDF but also Office Documents.

Can you confirm if this might be what is affecting you?

If not, can you let me know what version of Confluence you're on and send a screenshot of what you are seeing?

Regards,  
Shannon

comments: author: Tim Pflugradt
body: Yes still having the problem, I have no idea what version.![Screen Shot 2018-01-09 at 8.21.10 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/12218i240A666221B5F900/image-size/large?v=v2&px=999 "Screen Shot 2018-01-09 at 8.21.10 AM.png")


author: Shannon S
body: Hi Tim

From the looks of your instance, it's definitely Cloud, and you're affected by the bug.

Thank you for commenting on the issue, by the way.

I can tell that it has been escalated to the highest priority, although is listed as unassigned at the moment.

I'm reaching out to the development team to see if we can get any further information. As you're probably already watching the bug, you will receive this update in your inbox, but I will keep you updated here as well!

Regards,

Shannon
Migrating spaces between confluence instances of different versions
Asked by Michael Jones:

I have a small 10 user instance of Confluence server running on version 6.4.0.

My company has a large Confluence server instance running on version 5.10.8.

I would like to migrate everything from the small instance into the large instance and shut down the small instance. However, I thought I read that you can't export and then import into an older version. Is that true? If so, any ideas how I can get the data from a 6.4 instance migrated into a 5.10.8 instance?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Looks like you get to upgrade your large 5.10 instance. :D

[Here is the relevant Atlassian documentation.](https://confluence.atlassian.com/doc/restoring-a-space-152036.html#RestoringaSpace-Exportandimportcompatibility)

comments: author: Michael Jones
body: While I have full admin control of the small 6.4.0 instance, I have only standard user rights on the corporate 5.10.8 instance. So, unfortunately, I can't upgrade the large instance.


author: Michael Jones
body: What other options are there? Can I move the pages 1 by 1 using webdav or anything like that? I don't want to have to reformat everything or lose all of the attachments, etc so a simple copy paste won't work.


author: Radek Dost?l
body: Maybe you could try exporting a single page to a Word document and importing it on the older version (<https://confluence.atlassian.com/conf510/import-a-word-document-into-confluence-829077444.html>), but really it's way too much overhead and importing from word usually requires post-fixing, not to mention the loss of macros and stuff. It's not a realistic option.

I can sense it's something you want to avoid, but upgrading it is probably the only way.

There also was a question of downgrading: <https://community.atlassian.com/t5/Confluence-questions/How-do-you-downgrade-to-an-earlier-version-of-Confluence/qaq-p/358016>

Though - you're looking at too huge a leap with these versions.. I absolutely doubt that you'd be able to downgrade back to 5.10 (It might not be technically possible - I don't know - just found it.)


author: Vinit Tiwari
body: Hi,  
Did you solve this issue?  
Is it possible to transfer spaces to the lower version of confluence?


Tags: migration
page navigation menu collapses on navigation
Asked by Birger P?schl:

When I navigate to a page on with the page navigation, sometimes the navigation menu collapses.

Looking at the developer tools in Chrome I can see an 404 post error

[https://synchrony.atlassian.io/v1/data/ekapital-06242d4c-4ca1-3a3d-92ee-1fed9677c3b6/confluence-134840364?state-at=@head\&state-format=type-tagged\&rewrite-request=true\&cached=true](https://synchrony.atlassian.io/v1/data/ekapital-06242d4c-4ca1-3a3d-92ee-1fed9677c3b6/confluence-134840364?state-at=@head&state-format=type-tagged&rewrite-request=true&cached=true)

Is this a confluence error?


Answers:
author: Shannon S
body: Birger,

Could you let me know what version of Confluence you're running and if you recently did any imports?

Regards,

Shannon

comments: author: Birger P?schl
body: Hi Shannon

We have a template space which we base our new spaces on, but I'm not sure if thats what you mean by import.

The version is

### Confluence 1000.0.0-d2b08ca1157 {#toc-hId-1571143200}

It's confluence cloud


author: Shannon S
body: Hi Birger,

I meant if you have imported a Space using XML lately.

I've seen this issue before and we can fix it for you. However, since we need to know your Cloud URL, I created a support ticket for you so we can continue there.

It requires a Rebuild of the Ancestor tables, which can only be done by an Atlassian Engineer on Cloud instances.

Regards,

Shannon
Issue with configuring fresh productive server (Error after DB connection test and NEXT)
Asked by Oliver_Bethke:

Hi

We purchased a license of Confluence Server today and while configuring the database settings, we are facing an issue right after successful testing the database entries and clicking on NEXT.

The message is prompted that the database is now configured.

Two minutes later I receive:

**HTTP Status 500 - Cannot call sendError() after the response has been committed**

**Exception Report**

**++Cannot call sendError() after the response has been committed++**

**++The server encountered an internal error that prevented it from fulfilling this request.++**

<br />

So it seems as if the webservice is crushing. Rebooting the whole server makes it possible to restart the DB configuring process but leads to the very same issue again.

++**My Environment**++

* *OS where Confluence is installed to:*   
  Windows Server 2008 R2  

* *Database:*   
  Microsoft SQL Server 2012 Enterprise 64bit

Do you have a clue how to fix this and get the configuration finished?

Thanks in advance and best regards


Answers:
author: AnnWorley
body: To get a more complete picture I would like to see the logs from the setup. I created a ticket for you so we can exchange files, since you cannot attach logs in the Community. You will be receiving an email from our support portal shortly, asking for logs.
How can I change the "share link" dialogue box?
Asked by Maarten Stam:

How can I change the "share link" dialogue box?


Answers:
author: AnnWorley
body: Hi Maarten,

In what way would you like to change the "share link" dialogue box?

Please attach a screen shot of which dialogue box as there are a lot of "share" options in Confluence.

Cheers,

Ann
Confluence Server Restart Causes Notification Emails For Old Page Edits
Asked by Paul:

In our Confluence 6.1.3 Data Centre Setup we have noticed that a server restart causes email notifications to be sent for page edits and likes that occurred several weeks ago.

I can't find a bug for this. Has anybody else noticed this problem?

thanks

Paul.


Answers:
author: AnnWorley
body: Hi Paul,

Your question brings up more questions, I hope you don't mind letting me know:

* If you check your email queue on the Confluence Admin\>Email Queue page, do you see emails backed up in there?
* Do people receive emails from Confluence as expected between server restarts?
* When you mention a server restart, does that mean one node or all?
* How many nodes are in the Data Center instance?
* Are other scheduled jobs such as flushing the index queue running as expected?

There is a condition in Confluence where a job gets stuck and all scheduled jobs stop running. [Scheduled jobs may stall and fail to process if one job becomes stuck](https://confluence.atlassian.com/confkb/scheduled-jobs-may-stall-and-fail-to-process-if-one-job-becomes-stuck-776995766.html)

One theory is, if you are running into this \^ a restart would start all the jobs again, possibly sending out old emails that were queued.

I look forward to hearing more about the issue.

Thanks,

Ann

comments: author: Paul
body: Many thanks for the reply Ann,

There are no emails backed up at the moment but I didnt check this before the server restart

Yes users do receive notifications, the restart seemed to cause a resend of old notifications.

We have 2 Confluence Nodes in our Data Centre Instance. We only restarted one node after which some users reported receiving notifications relating to old page edits etc.

Looking at the scheduled jobs, on node 2, a number of the scheduled jobs show the next executing as December 2017 (last year) :-

* Check Cluster Safety
* Clean Temporary Directory
* Cluster Cache Compaction
* Conversion Queue Monitor
* Deferred File Deletion
* EhCache Cache Compaction
* Flush Local Task Queue
* Flush Mail Queue
* Flush Task Queue

Node 1 has next execution dates in the future for all jobs. I am worried now that there is some underlying problem with node 2. Our current plan is to bring up another node, if its scheduled jobs look ok on that (next execution dates are in the future) then we will rebuild node 2.


author: Paul
body: Our new node 3 has correct (future) execution dates for the scheduled jobs. We spotted that node 2 had the wrong locale (en_us rather than en_uk) but not sure if this is the cause of the problem.

I guess we wont know for certain until next time we restart one of the live nodes.


Tags: data-center
How to automate the configuration of Confluence
Asked by hanwenguo:

Hi,

I was wondering that if it is possible to automate the configuration of Confluence (Server version) after the installation.

The automation should cover the database, admin creation, and also extra plugin installation.

I have used the docker to create an image with some of my preference. Based on this image, I would like to build another image.

Many thanks.


Answers:
author: Domenico Manzo _Actonic_
body: You can change the most of setting using REST API <https://developer.atlassian.com/server/confluence/confluence-server-rest-api/> or directly in database. It depends on what exactly you want to change.
Why is data in excel macro not centered
Asked by Cesar Coral:

Using the Office Excel Macro. When you open the Excel sheet, all the data in each column is centered. When you setup the macro to view, the data all gets left justified.

Is this a bug or functioning as designed?


Answers:
author: Domenico Manzo _Actonic_
body: It is a known issue <https://jira.atlassian.com/browse/CONFSERVER-46421>

However it sounds also that it is a minor priority and will not be fixed soon..
How to set the default appearance of code blocks for JUST a Space (Not Globally)
Asked by Howard Chung:

Hi community,   
We'd like to do something similar to the following. However, instead of doing this globally, we only want to change the code macro for only one space because spaces are managed by different teams.  

Thanks  

+++++++++++++++++++++++++++++++++++++++++++++++++++++  
<https://confluence.atlassian.com/doc/code-block-macro-139390.html>

**To set the default appearance of code blocks in your site:**

1. Choose the**cog icon** , then choose **General Configuration** under Confluence Administration
2. Choose **Configure Code Macro**
3. Select a **Default Theme** and **Default Language**
4. Choose **Save**


Answers:
author: Boris Berenberg - Atlas Authority
body: This is not really possible. You may be able to hack it together using custom CSS for a space: <https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html#StylingConfluencewithCSS-GettingStarted>

comments: author: Howard Chung
body: Sorry I forgot to mention that we're using Confluence Cloud. Under **Space tools** \> **Look and Feel** , there are only themes, header and footer, PDF Layout, PDF Stylesheet.   

The **Space tools** \> **Look and Feel \> Stylesheet**cannot be found.
How to create a global calendar from all spaces and share on dashboard
Asked by Michela Baca:

I would like to have the Upcoming events widget that shows up on the dashboard to reflect a global audience instead of just my calendar. Is there a way to do that?


Answers:
author: AnnWorley
body: The dashboard shows events from the user's My Calendars because it is designed to offer a personalized events list. An organization wide events list could be useful, however, now that you mention it.

Here is an overview of what you can customize on the dashboard: [Customizing the Confluence Dashboard](https://confluence.atlassian.com/doc/customizing-the-confluence-dashboard-169117112.html) It mentions that you can designate a different page as a landing page if the dashboard doesn't suit your case.

I found a [plugin](https://marketplace.atlassian.com/plugins/com.elitesoftsp.confluence.calendar.insights.plugins/server/overview) that will allow you to view all events from all calendars, but I did not find a way to embed it on a page. You could conceivably include a link to it as a useful tool - it has a calendar event search functionality that may come in handy.


Tags: team-calendars-for-confluence
Creating a link that opens windows explorer?
Asked by Ron Houk:

I've read a lot of the discussions on linking to files on a network or local server, and the difficulties therein. Even if I could get that to work, it would be insufficient for my application as the files I want people to be able to access are actually folder archives which are hard to download in full from a browser.

What I want to know is if there is a way to create a link to a server location that will open in Windows Explorer rather than whichever web browser the user happens to be using, and let the server access protocol through windows decide whether the user has sufficient access.

Is that even possible?


Answers:
author: Mikael Sandberg
body: Try this format for the link, file://///unc/path/to/folder/

comments: author: bruno.bobichon
body: Hi,

it's strange, I put this format link under a picture, the first time my mouse roll over the pitcure, the cursor icon changed to URL link, but 1seconde after the cursor changed to move icon(4cross arrows) and the saved link under the picture disapeared.

my browser is chrome.


author: Thomas Schlegel
body: The only browsers that will do this out of the box, are the Microsoft Browsers.

For the new Firefox, there is no extension anymore that will open links to local files, for Chrome, there is an extension.

So, if you want a browser-independent solution: no, there is none.

comments: author: Ron Houk
body: So how would I go about it on a Microsoft Browser? I'm currently trying to create the link using the 'External Link' tool with file path file:///servername/folder/ and the link does nothing on any browser, Microsoft or not. No errors or anything, just nothing.

Does the link need a dedicated drive letter? Most people using this will have the server location mapped as a network drive with varying drive letter designations, so I don't know if it will work if the link requires a dedicated drive letter.


author: Erik Bradson
body: As far as I understand there is a restriction from Chrome \& Firefox regarding local files. One quick way (though I understand many people don't like it) is to rely on Chrome or Firefox extension. Take a look at this [extension](https://chrome.google.com/webstore/detail/local-explorer-file-manag/eokekhgpaakbkfkmjjcbffibkencdfkl) on CWS and see if it works for you.
Blog Post Macro Update Time
Asked by Patrick Wheeler:

I used the Blog Post Macro yesterday, but no posts are showed up. I went to the same page this morning, and there was a blog post there.

Something time-dependent allowed the macro to find the post and post it to my Wiki page.

My question is: Is there a time constant for how often the Blog Post Macro goes out and looks for new posts? If so, can I adjust the update frequency?

My goal is to be able to post something and have it show up immediately.


Answers:
author: Thomas Schlegel
body: Hi Patrick,

the blog post macro finds new blog posts as soon as they are released and indexed, usually this happens every minute.

Maybe the blog post was created with a release date?

comments: author: Patrick Wheeler
body: How do I change when a blog is being published?


author: Thomas Schlegel
body: If you create a blog post, there is a field "Posting Date" on the bottom of the page. This is set to today by default.


author: Patrick Wheeler
body: I do not have this functionality. I am using Atlassian Confluence 6.4.3


Tags: blog

macro

update