youngmon/atlassian-qna huggingface dataset:
Crumble update
Asked by Kinga Zemlik:

Hello,

we bought a plug crumble on trello for 2 people. For one, everything is fine, but second person (me) can't se anything and there's a announcement to update a plug, what we have done.

Can you do something with that?


Answers:
author: Alberto Est?vez
body: Hi Kinga. Alberto from Crmble here to help. It is probably only a matter of assigning the second license to that second person. Please open Crmble using the Power-Up button at the top right corner of your board and head to the Crmble Team section you'll find in the lower left corner of the Crmble Power-Up window (bottom left main menu columns. In your Crmble Team settings you'll see a list of board members. Pick the desired member and click the "Assign License" button next to it. Have a look at the screenshots attached for extra help. Hope this made the trick. If not, please open a support thread using the messaging bubble (you'll find it in the lower right corner of the Crmble menu in your Trello board or at <http://crmble.com>)![Screen Shot 2022-01-26 at 11.57.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/179917i85B780105E393B2F/image-size/large?v=v2&px=999 "Screen Shot 2022-01-26 at 11.57.48.png")![Screen Shot 2022-01-26 at 12.10.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/179918i4B71AEB44F365140/image-size/large?v=v2&px=999 "Screen Shot 2022-01-26 at 12.10.00.png")![Screen Shot 2022-01-26 at 12.08.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/179916i02FD56456D3B2073/image-size/large?v=v2&px=999 "Screen Shot 2022-01-26 at 12.08.45.png")  
Thank you for reaching out and using Crmble.

Cheers!


author: Laura Holton _ACE Rotterdam_
body: Hi [@Kinga Zemlik](/t5/user/viewprofilepage/user-id/4726121) ?

Welcome to the Community! I would recommend getting in touch directly with Crmble Support here: [info@crmble.com](mailto:info@crmble.com). They'll be in a better position to look into why this is different for you and the other user and how to get this back up and running for yourself.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: Kinga Zemlik
body: Thank you!


Tags: crmble
Turn off automatically adding members
Asked by Nic Mather:

When an email is sent from Trello through a Butler automation, it automatically adds me as a member to the card (even though I have not asked for this, I did create the automation).

This is the automation for example:

*when a card is moved into list "Dispatched" by anyone, move the card to the top of the list, post comment "@reply Order ({%card.name%}) has now been dispatched. Thank you for your order and we look forward to working with you again in the future.", and remove all the members from the card*

Once it has done this, the Sendboard Bot, adds myself back to the card.


Answers:
author: Nic Mather
body: I have solved this by adding this automation as a separate rule - obviously replacing the ( ) content with the unique usernames and list names.

*"when @(user) is added to a card in list "(ListName)" by @sendboardbot(XXXX), remove all the members from the card"*

comments: author: Mark Fowles
body: Hi Nic. Mark from SendBoard here. We do understand that sometimes you might not want to be added to a card after sending an automated reply. So we've started planning some additional flags you can add when you kick off the automation. e.g. #dontaddmetocard  

But your idea to add a second automation rule to remove yourself is a smart idea for the time being :)


Tags: butler

sendboard
Email replies creating new cards
Asked by Nic Mather:

We use Sendboard and just recently it has changed where a customer replies to an existing card, if it is not in the same board where our emails come in from Sendboard, it creates a brand new card with a new reference number. We are having to merge the cards all the time even though the subject header etc is the same.

This did not use to be a problem.

I am not sure what setting has been changed to create this as we have not changed our automations etc.


Answers:
author: Nathan Smith
body: Hey [@Nic Mather](/t5/user/viewprofilepage/user-id/4725710)

Nathan here from Trello Support

The Email for Trello Power-Up by Sendboard isn't managed by us so we're not able to assist with any issues with it.

I'd recommend reaching out to Sendboard directly to get them to look into this, you can contact them by clicking on the Contact Support button on the power-up page - <https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello>


author: Dawn Bernstein
body: did you ever get this resolved? i would actually love to use email for trello, but the other boards in my workspace do not want to participate.... so it seems your solution, whatever it was, might help me as well. i have 3 personal boards in the workspace i would like to send and receive emails from... I don't want them to create duplicate cards in other boards.... ive already made everyone mad enough by including the CARD email link in emails to clients so when clients emailed back the whole thread would come and any images as well.... do not want to repeat that kind of experience lol

comments: author: Nic Mather
body: Hi Dawn,

The issue was that you have to have a subscription on EACH BOARD and then I set a rule to bring it back into the main board or a main folder in each board when there is a reply. This is done in Automations.

"when a comment starting with "? \[Email\]" is posted to a card in list \[LIST\] by anyone except @\[user\], move the card to the top of list \[LIST YOU WANT ACTIVE EMAILS\]"

You have to do this for each user.

Sendboard have been really helpful.

You also need to verify the DNS settings etc too to have it come from your own email.


author: Mark Fowles
body: Hi Nic,

Mark from SendBoard here. If you have the Email for Trello Power-Up installed on both boards, and both boards are part of the same Trello workspace, then you should be able to move cards freely between the two boards. And replies to emails you send should be added as comments to the existing card.  

If this is what your setup looks like, and you're still seeing strange behaviour, please reach out to our support address (listed [here](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello)) so that they can help you look into the details.

Cheers.

Mark

comments: author: Nic Mather
body: Thanks Mark,

Yes they are part of it. It's only just started happening. Will send through an email with some reference numbers too :)

Cheers!

Nic


Tags: email

sendboard
Package Tracker Power-Up: how to get it to show on Trello ipad app?
Asked by Beth:

I use the Package Tracker powerup with Trello on my laptop, and also have Trello app installed on my ipad.

Package Tracker updates show on the web browser but not the app.

Is there any reason why the app does not show Package Tracker power up?


Answers:
author: milynnus
body: [@Beth Christianos](/t5/user/viewprofilepage/user-id/4725691)

In general, besides Power up developed by Trello, it is unlike to be available on mobile devices.

comments: author: Beth
body: Ok and thanks for the reply [@milynnus](/t5/user/viewprofilepage/user-id/3947182)


Tags: app

ios

power-up
Custom Fields change history
Asked by Darcy Colling:

Now that Custom Fields is a core function of Trello, would it be possible to have the change of state/value recorded in the detailed Activity Feed? It would be good to see how custom fields change.

E.g. Person 1 updated risk value from 'High' to 'Low' on this card


Answers:
author: Allen -Amazing PowerUps-
body: The Amazing Fields powerup has an option to track field changes in the activity log. It isn't as powerful as Custom Fields for automation and integration, but it may have what you need and it allows for some creative styling.

<https://trello.com/power-ups/60e068efb294647187bbe4f5>


author: Pramodh M
body: Hi [@Darcy Colling](/t5/user/viewprofilepage/user-id/4342004)

It's available via API

<https://community.atlassian.com/t5/Trello-questions/Are-changes-to-Custom-Fields-tracked-in-Trello-Card-activity/qaq-p/1754302>

Thanks,  
Pramodh


Tags: custom-field
App nao abre
Asked by O mundo de Mag:

O app n?o abre ..aparece sem dados de rede mas estou com internet normal, ja desistale![Screenshot_20220124-230830_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/179582i652C46CC91B9AEDD/image-size/large?v=v2&px=999 "Screenshot_20220124-230830_Trello.jpg")


Answers:
author: Vero Rivas
body: Hi [@O mundo de Mag](/t5/user/viewprofilepage/user-id/4725397)

Maybe you had a temporary network failure, because it does not seem like a trello failure, have you tried again, does it work for you?

You can always check the app status page to see if it's active

<https://status.atlassian.com/>

Cheers
Regarding a function of project management
Asked by ????:

I suppose that a person in charge per project can be registered in your project management system.

Therefore I suppose that it is easy to grasp a person in charge per project.

But if one person is registered in two or more projects at the same time, it is not easy to grasp projects per person.

Does your project management system have some structure eliminating the above troublesomeness?

Can users interrelate data of two or more projects?

Sincerely yours


Answers:
author: V_Vasilijev
body: It depends what is the ideal end result. Would you use table view for merging data from multiple boards, or you want to have a per user grouped Kanban board? See the example what I mean by [user grouped kanban boad](https://teamhood.com/wp-content/uploads/2022/01/kanban_by_user-1275x604.png).

comments: author: ????
body: Thank you very much for your prompt reply.

My purpose consists of three items.

Firstly, I want to grasp a person in charge per project.

Secondly, I want to grasp the details of projects per person.

Thirdly, I want to adjust the loads of persons for load balancing by using project management system.

Therefore I require a load adjustment function of project management system.
Add a trello card to a jira ticket
Asked by Katherine:

I've found lots of documentation on how to link a Jira ticket to a Trello card from within Trello. (It's great and we're using it).

Is there a way to connect a Trello card to a Jira ticket from within Jira?


Answers:
author: Katherine
body: Thanks [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)

Our client success team works primarily in Trello, but we're rolling out a service desk to move some of their client communication from email to a ticketing system. I was looking for a way to tie tickets that come in from service desk to related cards in Trello (not duplicate between the two systems).

comments: author: Hannah Humbert - Simpla Workflows
body: Got it - thanks for clarifying! For the moment, there's no real way to attach Trello cards to Jira issues in the same way as the Trello power up. Now that Trello has been acquired by Jira, potentially a more seamless integration between the two tools might be planned. For the moment though, the only method I could see was to just attach the Trello card URL to the Jira issue, or just only attach things from the Trello side using the power up:

![Jira Trello attach cards.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/179832i1A1E4791FB0DAB55/image-size/large?v=v2&px=999 "Jira Trello attach cards.PNG")


author: Hannah Humbert - Simpla Workflows
body: Hey [@Katherine](/t5/user/viewprofilepage/user-id/2044114) ! I don't believe there's a way to link a Trello card to a Jira issue from within Jira for the moment. Are you able to explain a bit your workflow between Trello and Jira? Are you currently creating Jira issues and then manually creating a matching Trello card, as well as creating Trello cards and then a matching Jira issue, and then manually linking them together using the Jira power up?
View All tasks from Android App
Asked by Serge AMANY:

Hello,

how can I visualize all the tasks whatever the map and the table?

I would like to do it from the android app


Answers:
author: Vero Rivas
body: Hi [@Serge AMANY](/t5/user/viewprofilepage/user-id/4725579)

From the application you can see everything, in fact, you can see the workspaces, the cards, etc.

Does the app give you any problems?

Cheers

comments: author: Serge AMANY
body: Hi Vero Rivas,

Sorry for my english, I'm french. I'm a new user of Trello.

by accessing the Trello Website, the Home page allows me to have the highlights informations but also the list of tasks whatever the boards and cards. On the other hand, on the android app, I only have the information on the home page and I do not see all the tasks.

I am attaching screenshots for a better understanding of my point![Android View.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/179682i711021C3261BDB60/image-size/large?v=v2&px=999 "Android View.jpeg")![Web view.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/179683iA82A8A2F82BABC37/image-size/large?v=v2&px=999 "Web view.PNG")


author: Serge AMANY
body: How can I see the list of tasks whatever the boards and cards on android app?


author: Serge AMANY
body: [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)


author: Vero Rivas
body: Hi [@Serge AMANY](/t5/user/viewprofilepage/user-id/4725579)

In the application if you go to the upper left you will see three lines together and several options appear, in the lower part you will see an option called "cards" there you should see them all (as long as they are yours), try and tell me

![Pantalla.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/180207iB477B5928BB2B82C/image-dimensions/171x314?v=v2 "Pantalla.jpeg")

Cheers
Automation: moving cards with a due date in a CHECKLIST
Asked by Molly Kerr:

So I have already created this automation for my cards that have a due date, but I cannot seem to find a way to also make this automation for my cards that don't have a due date assigned to the card but DO have a due date for an item on the checklist within the card. For example, this is the automation I want to create:

When a due date in this week is set in a checklist on a card, copy the card to the bottom of the list "This Week" on board "Project by Week" and link the cards together.

Is there a way to do this?


Answers:
author: milynnus
body: [@Molly Kerr](/t5/user/viewprofilepage/user-id/4725326)

Currently there is no trigger for checklist item due date. If you need it you will probably use Trello api in conjunction with webhook. The other alternative I had suggested before is to create a card that has a due date as the item and let is act as a proxy to trigger actions or notifications that you want.


Tags: automation

butler

checklist

due-date
Board Sorting Keeps Resetting
Asked by Versiris:

My list of boards keeps resetting to "alphabetically" even though I set it to "sort by most recent". Why would it give you the option if it just resets every time you refresh the page? How can I get it to stick?


Answers:
author: Galen Weber
body: Hi Versiris,

We just released an update that will persist your board sort preference in the sidebar across page refreshes. Thanks for reaching out!

comments: author: Versiris
body: Thank you so much!!!


author: Michael Pryor
body: Which url are you at where this is happening?

comments: author: Versiris
body: Any of my private boards


author: Michael Pryor
body: But where in the Trello application is the list of boards you are talking about? Which Trello url are you at? Or can you show me in a screenshot?


author: Michael Pryor
body: I figured it out! I will check and see how to fix.


author: Versiris
body: ![22-01-27-5031.png](https://community.atlassian.com/t5/image/serverpage/image-id/180378i6BA985B74E40D8B1/image-size/large?v=v2&px=999 "22-01-27-5031.png") here's a pic if you still need it!


author: Carlos Dente
body: Dear Versiris,

Did you have your problem solved? I'm having the same issue and nothing is solving..
Letzte Boards
Asked by Frank Schneider:

Kann man die Anzeige der letzten Boards irgendwo susschalten?


Answers:
author: Vero Rivas
body: Hi [@Frank Schneider](/t5/user/viewprofilepage/user-id/4725308)

Look at this post, maybe can help you

[https://community.atlassian.com/t5/Trello-questions/Turning-off-the-quot-recently-viewed-boards-portion-of-the/qaq-p/862007#:\~:text=There's%20not%20a%20way%20to,let%20Trello%20know%20your%20thoughts](https://community.atlassian.com/t5/Trello-questions/Turning-off-the-quot-recently-viewed-boards-portion-of-the/qaq-p/862007#:~:text=There's%20not%20a%20way%20to,let%20Trello%20know%20your%20thoughts).

Cheers
Can I add customer fields in an email notification
Asked by Cowan Dynamics:

I am using this rule: Whenever label X is added and Account manager is Y I am sending an email to YYYemail address.

With title {cardname} and message {carddescription}

That card has a bunch of custom fields.

Is it possible to add the custom fields to the body of the email?

Thank you,

Ana


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hey [@Cowan Dynamics](/t5/user/viewprofilepage/user-id/4725159) welcome to the community! Yes, you can definitely use custom field variables! Take a look here: <https://help.trello.com/article/1160-custom-field-variables#custom-field-variables>

comments: author: Joshua Keele
body: Is trello required for this? I do not use trello, but am struggling with some of my custom fields not populating the value in an outgoing email.


author: Hannah Humbert - Simpla Workflows
body: Hi [@Joshua Keele](/t5/user/viewprofilepage/user-id/3952882) ! This question was posted in the Trello section of the Atlassian community, so is just relevant for Trello users. Are you using Jira? I don't know a huge amount about Jira variables in automation but did find this help doc [here](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/).
Power ups, just added for myself or everyone?
Asked by Alexander Howell:

Hi everyone.  

Under my organisation, I am looking to add a "Power up" to automate a function. Do these Power-ups just add for me or does it add for everyone? I just want my power-ups to stay only added to my board.  
Sadly, when adding a powerup it states the "bot" will have access to all of the boards including shared ones for the whole organisation.

Kind regards,

Alex


Answers:
author: Michael Pryor
body: The way permissions work on the API, you have to give the Power-Up permissions to all your boards. We don't have "only this board" permissions. It's something we have wanted to add for a long time though and would be a good addition.

comments: author: Alexander Howell
body: Okay, the app being added to all boards isn't the end of the world. Can only I see the app?

I want to install a calendar app, just for myself.

Thanks for your help so far


Tags: power-up
How do I add Butler variables in a date field?
Asked by Ryan Ramirez:

Hi! I've seen [this other question](https://community.atlassian.com/t5/Trello-questions/how-do-I-enter-variables-in-butler-command-builder/qaq-p/1368203?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjQzMDM3MzUzMDU4fQ%3D%3D) regarding entering variables into the command builder, but I'd like to know if this is also possible with the date fields.

Essentially what I'd like to do is to set up a scheduled command that would create a card on the fifth working day of each month, and then set the due date of that card to ten calendar days after it's been created. Is this even possible with the command builder \[custom fields are out of the question for now\]?

Thanks!


Answers:
author: Manon Soubies-Camy
body: Hi [@Ryan Ramirez](/t5/user/viewprofilepage/user-id/4724763) and welcome to Community!

I don't think you can schedule a Butler rule to run each month on the fifth working day, you can either trigger it on the first working day or on the fifth day. You can set the due date though:
> every month on the 5th, create a new card with title "This is my new card" in list "To do", and set due in 10 days

Hope this helps!

- Manon

comments: author: Ryan Ramirez
body: Hi Manon, thanks for that, looks like it's not possible that way.

How about this -- is there any way I can set a due date with respect to the start date? Cause I think I can create a card on trigger and (as part of the actions) set the start date of that card to five working days after the command is triggered.

After that, is there any way to take that start date value, and then set the due date to be 10 (calendar) days from that start date? Trying right now through a separate rule but I'm getting stuck.

Thanks!


author: Manon Soubies-Camy
body: I can't find a way to set a start or due date 5 working days after anything. This may work though:
> every month on the 5th, create a new card with title "This is my new card" in list "To do", and set due the next working day

You may have to adjust it, I'm not sure if "the next working day" can be the current date or if it is the next day like tomorrow. So you may have to trigger it on the 4th and not on the 5th.


author: Ryan Ramirez
body: Hi Manon, that's brilliant. I think that'll lead to something. I just have to figure out how to make the command+rule combo work, as the rule seems to execute instantaneously, even before the agent is able to set the due date on the card, resulting in a *Card has no due date* error. I'll just take that on separately.

Thanks for your help!


author: Manon Soubies-Camy
body: Glad it helped! :)


Tags: butler
more du dates
Asked by Jesper Artoft Funch:

is it possible to have 2 due dates or 2 contdowns on the front of a card.

i can find a Power-up that can makes countdowns, but only 1 from what i can see


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Jesper Artoft Funch](/t5/user/viewprofilepage/user-id/4664036) ! Welcome to the community :) you can create a [custom due date field](https://help.trello.com/article/1067-using-custom-fields) to show on the front of the card. Custom fields is only available on paid plans, so [Amazing fields](https://trello.com/power-ups/60e068efb294647187bbe4f5) is another one if you have the free plan.

comments: author: Jesper Artoft Funch
body: Thanks the Due date field works ?
Bitbucket access working from home using VPN
Asked by Ed Wilcox:

I am working from home using a VPN to connect to the Jira / Bitbucket server for which I access Bitbucket through Jira. When in Jira, I click on the Bitbucket link, a time out message page is displayed. If I use Horizon VDI I am able to access Bitbucket. from Jira.

When I am in the office then I can access Bitbucket through Jira with no issues.

Can anyone tell me if there is a timeout setting in Bitbucket server for access through the VPN connection ?

Thanks for help..

Ed.


Answers:
author: Eldad Saar
body: I'm experiencing the same issue. How did you resolve this?


Tags: bitbucket-server

server
Cannot remove access for memberrs on my plan.
Asked by SpicyCrab:

Well I seem to have encountered a very frustrating error where I am disallowed from removing users from my workspace access plan.

It just sits on the "remove Access' prompt for literally hours with no response. Have tried using different web browsers and also going through a VPN.

Bitbucket will simply not accept my request.

--------------------------------------

"Remove Access"

"Repositories"   

USER_NAME access will be removed from following repositories

Repository_name

'Remove', "Cancel'

--------------------------------------

Just sits there forever.


Answers:
author: Theodora Boudale
body: Hello,

You mention removing users from a workspace, so I assume this is for Bitbucket Cloud (and not a self-hosted instance)?

If so, could you please let me know

* which browsers you have tested this with and the version of these browsers?
* would it be possible to try this in Incognito/Private window of the browser, with all add-ons disabled, and let me know if you still have the same issue?

Kind regards,  
Theodora