Clone a JSM Service Request to Jira Software Project ( Kanban )
Asked by Clement:

When a customer opens a Service Request in JSM, we automatically create a bug ticket in our JIRA Software project using Automation. Can I assign this bug issue on the JIRA Software project to a user who is only available on that project? Also based on the "Request Type" on the JSM.


Answers:
author: Clement
body: Also [@John Funk](/t5/user/viewprofilepage/user-id/7148) , I checked Permissions, all the users have **Assignable User**  
Grants


author: Clement
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148) and [@Stevan Mandi?](/t5/user/viewprofilepage/user-id/5497872)   
The following is a screenshot of my Rule. Under select a user, it doesn't show me the list of users of the Target Project. It just shows the following options and myself in the end. All users on the Target Jira Project are Admins of that project. So have all permissions.![Clone-JSM-2-JiraKanban.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329103i9D9DF6B435C90097/image-size/large?v=v2&px=999 "Clone-JSM-2-JiraKanban.PNG")  

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author: John Funk
body: Hi Clement

Yes you can assign the Bug to a user who only has access to the project in which the Bug was created. Assuming the user has the Assignable User permission.

comments: author: John Funk
body: Did you start typing the person's name?


author: Clement
body: I did John, but nothing comes up


author: John Funk
body: Okay, instead of doing an Assign issue action (delete that) and just add the Assignee field to the Clone issue action and see if you can select a name there.


author: L?gia Zanchet
body: Hi Clement  

+1 on what John just shared above.  

If you can't see any user in the automation, you might be missing the **Browse users and groups** global permission in Jira software.  

You can read about global permissions [here](https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/)   

<br />


author: Clement
body: Hi [@L?gia Zanchet](/t5/user/viewprofilepage/user-id/4830848)   

Both myself the rule owner and the users on the Target Project belong to a group called jira-software-users and this group has **Browse users and groups** global permission.  

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![Browse_Users_Groups.png](https://community.atlassian.com/t5/image/serverpage/image-id/329524iC48B4DF646C7C913/image-size/large?v=v2&px=999 "Browse_Users_Groups.png")


author: Stevan Mandi?
body: [@Clement](/t5/user/viewprofilepage/user-id/1465935) when you create bug directly in jira sofware project, can you assign it to that user?

Is user agent on that project - is user added to project settings/people with the role of Service desk team?


author: Stevan Mandi?
body: [@Clement](/t5/user/viewprofilepage/user-id/1465935) say you have user A and user B. And 2 request type: request A and request B

And you want to cover these scenarios:

1. When JSM issue is created with request type A, create bug and assign it to user A.
2. When JSM issue is created with request type B create bug and assign it to user B.

automation (multiproject rule)

1. Trigger: issue created

2.Condition: project = JSM project

3 if/else condition: if Request type"= "Request type A"

3.1. action: create issue in JS project,bug

Edit fields:

summary- copy from trigger issue

Assignee - user A

4. else if condition: "Request type" = "request type B"

4.1. action: create issue in JS project, bug

Edit fields:

summary- copy from trigger issue

Assignee - user B

comments: author: Clement
body: thank you [@Stevan Mandi?](/t5/user/viewprofilepage/user-id/5497872)

I tried what you suggested however assignee is not showing JS project users


Tags: cloud

jira-service-management

jira-service-management-cloud