youngmon/atlassian-qna huggingface dataset:
How to create a new workspace in Trello?
Asked by Alexander Gults:

I can't see option to create a new workspace in Trello. Why? and how can I solve it?


Answers:
author: Rasmus Wulff Jensen
body: The option to create a new workspace recently moved from the Create menu to to top right Profile menu. This video show you where it is located now: <https://youtu.be/LR6QdnYVh-8?si=aCdpvS-5sZFb90TC>

comments: author: Alexander Gults
body: wow. thanks so much, Rasmus!


Tags: cloud

trello-cloud
Automating time estimation using task duration
Asked by Jeewon Lee:

Hi, I wish to automate the time estimation field based on the duration between the start and end times of a task.

For example, if a task is scheduled from 11:00 AM to 1:00 PM today, I would like the time estimation to be automatically updated to 2 hours.

Is there a way to do this with existing power-ups and automation ?

I appreciate any suggestions and comments. Thanks!


Answers:
author: Duc Thang TRAN
body: Hello [@Jeewon Lee](/t5/user/viewprofilepage/user-id/5566887)

If i understand correctly , in your issue, you have 2 custom field date time picker "Start time" and "End time" ?  
If yes, you can using the func **{{\[date1\].diff(\[date2\]).\[unit\]}**in the automation

For exemple

![2024-08-13 09_49_14-Audit log - Automation - Scrum03 - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/341456iE58530978B05FE0C/image-size/large?v=v2&px=999 "2024-08-13 09_49_14-Audit log - Automation - Scrum03 - Jira.png")

Hope this can help you :)


Tags: cloud
How do I reactivate someone who doesn't show up on our members page?
Asked by Regge Bulman:

We have a standard Trello plan and have a former user who is deactivated and they aren't listed on our members page to be reactivated. When I try to add them using the Invite Workspace members, they pop up on the list as deactivated and there is no way to reactivate them.


Answers:
author: Cody C.
body: Hi Regge! It's very possible their whole Atlassian account is deactivated. If you're part of a larger organization, I'd suggest reaching out to your IT team or Atlassian Org admins to ask if they can check whether that user's account is deactivated, and reactivate it if so.

We have more detail on that here that you can send as a reference: <https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/>


Tags: cloud

trello-cloud
Template Automations
Asked by Jacob Cartwright:

When creating my template there are no automations in the template. When I create a card from my template and add an automation button it adds the automation to all of my other cards that were created from the same template. How can I create a new card from my template, add an automation and the automation only stay with that card? I have tried everything I can think of.


Answers:
author: Mutya A
body: Hi Jacob, welcome to the Trello Community!  

FIrst of, can you please clarify if what you're using is a [template board](https://support.atlassian.com/trello/docs/creating-template-boards/) or a [template card](https://support.atlassian.com/trello/docs/creating-template-cards/)? And when you mention automation button, is it a card button or a board button? Here's the difference between the two:

* [Card Buttons](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Card-Buttons) automate workflows on a card level such as adding or removing card labels, moving the card to the top of the list, etc

* [Board Buttons](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Board-Buttons) automate workflows on a board level such as reordering cards in lists or creating new lists

Can you share what your Automation is in more detail so I can understand the full context of the issue.
> How can I create a new card from my template, add an automation and the automation only stay with that card?

To help you with this, you can start with using a [template card](https://support.atlassian.com/trello/docs/creating-template-cards/) and use the **Create card from template button** to create new cards or use a [card button](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/#Card-Buttons) to automate a few steps:

![2024-08-20_11-07-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/342592iF9802B056ADEFFDE/image-size/large?v=v2&px=999 "2024-08-20_11-07-41.png")

I used a card button and named it **Copy to To Do** so I can add actions like copy the card to the top of the list To Do and also join the card. This button will only work on the newly created card, and won't affect any other cards in that board:  
![2024-08-20_11-40-33.png](https://community.atlassian.com/t5/image/serverpage/image-id/342593iF4CD3E288A680121/image-size/large?v=v2&px=999 "2024-08-20_11-40-33.png")  

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Problems changing the master administrator
Asked by joao:

O administrador do staff em que minha ?rea trabalha n?o faz mais parte do staff. Gostar?amos de saber se seria poss?vel alterar o administrador respons?vel, e acessar o quadro novamente.

```
Voc? poderia nos ajudar com esse problema?
```


Answers:
author: Renato Fagaraz
body: Hi, Joao! Welcome to the Community!

If the sole admin on your boards is unreachable then your options to change the admin to yourself are limited. That being said, here are some options you can try:

* (recommended) If these boards all sit in a workspace that you're a member of, you can start a Premium free trial on this workspace, which will make you the admin of it. While the trial is running, you can change the admins on the boards from the previous admin who is unreachable to yourself. You can start a free trial at <https://trello.com/free-trial>
* If the previous admin signed up to Trello under a company email that is the same company as yourself, you can reach out to your internal IT team and ask them to give you access to their email. From there, you can reset their password at <https://trello.com/forgot> and then log in with their email and the new password you've sent. From their account, you can then make yourself an admin of the boards
* You can try reaching out to this former colleague of yours to see if they still have access to Trello to make these changes for you

*** ** * ** ***

Ol?, Jo?o! Bem-vindo ? comunidade!

Se o ?nico administrador dos seus quadros estiver inacess?vel, suas op??es para alterar o administrador para voc? mesmo ser?o limitadas. Dito isso, aqui est?o algumas op??es que voc? pode tentar:

* (recomendado) Se todos esses quadros estiverem em um espa?o de trabalho do qual voc? ? membro, voc? poder? iniciar uma avalia??o gratuita Premium nesse espa?o de trabalho, o que far? de voc? o administrador dele. Enquanto a avalia??o estiver em andamento, voc? poder? alterar os administradores dos quadros do administrador anterior, que est? inacess?vel, para voc? mesmo. Voc? pode iniciar uma avalia??o gratuita em <https://trello.com/free-trial>
* Se o administrador anterior se inscreveu no Trello com um e-mail da mesma empresa que o seu, voc? pode entrar em contato com a equipe interna de TI e pedir que lhe d?em acesso ao e-mail dele. A partir da?, voc? pode redefinir a senha dele em <https://trello.com/forgot> e depois fazer login com o e-mail dele e a nova senha que voc? enviou. A partir da conta dele, voc? pode se tornar um administrador dos quadros
* Voc? pode tentar entrar em contato com esse seu ex-colega para ver se ele ainda tem acesso ao Trello para fazer essas altera??es para voc?


Tags: cloud

trello-cloud
como le paso la suscripcion de trello premiun a los otros tres usuarios
Asked by Helen Bautista:

compre la suscripcion de trello y dice que es para 4 usuarios como hago para que los otros 3 usuarios se conecten a esa suscripcion??


Answers:
author: Vronik
body: Hola

Te paso este enlace con las diferentes opciones de pago para que veas las opciones espec?ficas que tienes con tu tipo de licencia

<https://trello.com/es/pricing>

Puedes tener colaboradores ilimitados, basta con que le pases el enlace de invitaci?n al tablero.

Saludos,


Tags: cloud

trello-cloud
Qual seria o valor final anual de uma equipe de 4 pessoas
Asked by Raissa Lozzardo Ferreira:

Boa tarde!

Gostaria de entender um pouco mais sobre qual seria o valor para o Trello Premium para uma equipe de 4 pessoas

Este valor mudaria se o acesso das 4 fosse para a ?rea de trabalho?

Desde j? agrade?o


Answers:
author: Renato Fagaraz
body: Hi Raissa!

The Premium and Standard subscriptions are attached to a Workspace, not the accounts themselves. With that in mind, you'll be billable by the number of Workspace members and [multi-board guests](https://support.atlassian.com/trello/docs/multi-board-guests/). - ![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) A license is not required if the user is invited to a single board.

If you're considering **4 paid seats** in a Premium Workspace, you'd be looking at $40 dollars per month if paid annually or $50 per month if paid monthly. All pricing options are detailed in <https://trello.com/pricing>

The permission of the user on the board isn't relevant. They can be invited as [Observer](https://support.atlassian.com/trello/docs/adding-observers-to-boards/), Members, or Admins without a problem.

Have a great one!

*** ** * ** ***

Oi Raissa!

As assinaturas Premium e Standard s?o anexadas a uma ?rea de trabalho, n?o ?s contas em si. Com isso em mente, voc? ser? cobrada pelo n?mero de membros da ?rea de trabalho e [convidados de v?rios quadros](https://support.atlassian.com/trello/docs/multi-board-guests/). - ![](https://getsupport.atlassian.com/images/icons/emoticons/information.png) N?o ? necess?ria uma licen?a se o usu?rio for convidado para um ?nico quadro.

Se voc? estiver considerando **4 assentos pagos** em uma ?rea de trabalho Premium, o valor ser? de US$ 40 por m?s se for pago anualmente ou US$ 50 por m?s se for pago mensalmente. Todas as op??es de pre?os est?o detalhadas em <https://trello.com/pricing>

A permiss?o do usu?rio no quadro n?o ? relevante. Eles podem ser convidados como [Observadores](https://support.atlassian.com/trello/docs/adding-observers-to-boards/), membros ou administradores sem nenhum problema.  

Tenha um ?timo dia!


Tags: cloud

trello-cloud
problem with automatization and custom field.
Asked by Judit Garcia Sanchez:

I have create a automatization: when a card is moved into list "COMPLETADO", set custom field "Propiedades" to "DB - ?tico", and move the card to the top of list "Deva Beach" on board "Propiedades". The problem is that it continues to change to another name on the list on the custom field, so it is moving from one place to tother.


Answers:
author: Renato Fagaraz
body: Hi Judith! Welcome to the community!

The rule you described wouldn't change it to a different value than the value you passed, so it sounds like there might be another Automation rule active on the same board.   

Would you mind checking if there are any other active rules currently running that could be interfering? If you're the board admin, you can also check rules created by other board members by clicking this button:  

![Pasted_Image_14_08_24__11_29.png](https://community.atlassian.com/t5/image/serverpage/image-id/341795i94A1A402056167BF/image-size/large?v=v2&px=999 "Pasted_Image_14_08_24__11_29.png")

If you don't find anything, would you mind sharing the board URL with me so I can take a look as well?   

Thanks!


Tags: cloud
Why is my automation not working? But it does work when I press Run automation.
Asked by Garrett Harper:

I want to create a card every Monday morning for multiple people in my workspace at 8:00 AM. When creating the automation with a schedule trigger, it doesn't work. I go to the automation and click, "Run automation," and it works. Can someone explain to me why that is?   

I'll attach the automation I'm trying to run. ![Screenshot 2024-08-12 at 8.25.53?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341271iDF78BC5DCF03732D/image-size/large?v=v2&px=999 "Screenshot 2024-08-12 at 8.25.53?AM.png")


Answers:
author: Renato Fagaraz
body: Hi, Garrett! Welcome to the community!

From what I'm looking at, your automation rule seems correct, but that's assuming all variables are correctly spelled. Would you mind checking if your List is exactly "3 metas" and so on for other variables?

If you've checked those are all correct, could you try clicking on the Lamp symbol of your rule to check its automation log for all attempts as execution your automation recently had? That could clue us into any errors which might have kept your automation from working.   

Let me know how that goes!


Tags: cloud

trello-cloud
HTTP requests with payloads with card shortlink
Asked by jvcostavale:

Hi! I configured a cardbutton in my board. This button do a POST to a url endpoint with a payload.

Follow the configuration:

post to url "<https://myurl.com/cardbutton>" with payload "{\\"recipient\\": \\"{{%email (sep=';')}}\\",\\"cardname\\": \\"{cardname}\\",\\"shortlink\\": \\"{shortlink}\\"}"

But when it gets to the server and a print the received data I get someting like this:

Received data: {'recipient': 'myemail@domain.com', 'cardname': 'cardname', 'shortlink': ''}

As you can see, the shortlink of the card is not comming and the custom field 'email (sep=;)' and the cardname are getting ok to the server.

I have already tryed {{%shortlink}}, {{%shortLink}}, {shortLink} all unsuccessfuly.

Any ideas?


Answers:
author: Renato Fagaraz
body: Hi! Welcome to the community!  

When you're passing {shortlink}, are you trying to get the card URL? If so, could you try passing {cardlink} instead?   

Trello has a list of variables you can use for automation and API purposes, I think these might be handy to you: <https://support.atlassian.com/trello/docs/automation-variables/>  

Let me know if that works!


Tags: cloud

trello-cloud
Combining two boards
Asked by Berkay Y?ld?r?m:

I have two separate boards in Trello. I want to merge one board with the other in one go. however, I can see that I can only merge them one by one. Is there any way to transfer two boards at once, i.e. all cards from one board to another board at once?


Answers:
author: Renato Fagaraz
body: Hi, Berkay! Welcome to the community!

There isn't a one-button to merge multiple boards, but the process of moving entire lists from one board to the next is quite quick.   

The article <https://support.atlassian.com/trello/docs/moving-cards-or-lists/> covers the steps to do that, but overall it shouldn't take you more than a few minutes to make the transfer, varying mostly on the number of lists you may have.

Let us know if you run into any hurdles!


Tags: cloud

trello-cloud
Error: Loading chunk 59834 failed.
Asked by jennyong:

Hi,

when I try edit the Trello card it keep show me

```
Error: Loading chunk 59834 failed.(missing: https://trello.com/assets/atlaskit-editor-core.4dc19eef104f4381dc88.js).Error info: Lazyo@https://trello.com/assets/notifications-menu-button.c91a5dffa5b5f3352e2d.js:1:30962wr@https://trello.com/assets/notifications-menu-button.c91a5dffa5b5f3352e2d.js:1:5995o@https://trello.com/assets/notifications-menu-button.c91a5dffa5b5f3352e2d.js:1:30962
```

Can know what happen? Can advise. I cannot edit the content or comment on Trello now. Kindly assist.


Answers:
author: Mutya A
body: Hi there, welcome to the Trello Community!  

The solution is here in the other community thread:  
<https://community.atlassian.com/t5/Trello-questions/How-to-resolve-error-of-loading-chunks/qaq-p/2513739#U2515095>   

Let me know how you go with this.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
INFORMATION IS CROSS-REFERENCED BETWEEN TWO COMPANIES
Asked by Blanca Romagosa:

I work in Trell wht two companies, in the beginning independent one of each other. Since a few days ago, when I put information in a card of company A, I receive in the email of company A, a notice of company B, as there has been movement in that card of company A. Both companies have been crossed, only for a specific card. It is as if, involuntarily, I had put a rule, but I don't know how I can solve it.

In fact, I shouldn't receive an email for a movement I have done myself, I only receive warning emails when other people use Trello, so that I can check their comments....

Could you help to solve it? thanks a lot.


Answers:
author: Austin
body: Hey Blanca! Thanks for posting! This is an interesting case. Do you possibly have two separate accounts accessing the same board? This could explain why you're getting notifications for your actions. Click share above the board to see the list of board members. Are there two user IDs associated with you?   

You can always go to <https://id.atlassian.com/manage-profile/email> to verify which email address you're logged in with.   

Hope this helps. If you still need assistance, please reply here with the board link.   
To get the board link:

1. Go to Trello.com
2. Open the board
3. Copy the link displayed in the browser when viewing the board
4. Paste the board link here

Thanks again for posting and welcome to the Atlassian community!


Tags: cloud
How to change date format?
Asked by Tom?? Marv?nek:

It worked fine, but suddenly, the date format changed by itself. How can I change it back? Now the week starts on Sunday but I need the first day of the week to be Monday.

The second thing is language. All Trello is in Czech, but the date is in English. Also, we normally use 24h format, but English has 12h format which we are not used to.

Thank you for your help.


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/turning-on-international-timedate-formatting/>

comments: author: Tom?? Marv?nek
body: Thanks. I tried this method before and it did not help. I already had it in Czech. I tried to uninstall the Trello app and then install it again. It seems that it helped to solve the problem. The day after installation, the dates changed again but the next day it was back in Czech format. It has been working since then.


Tags: cloud

date

format

trello-cloud
How to get all linked issues to appear on Idea?
Asked by Adam Cole:

We're not seeing all linked issues show up on the Ideas within Jira Product Discovery. Specifically, while we can see these lovely new linked issue relationships in, for example, Jira Service Desk where requests originate from our stakeholders, we cannot see the linked issues at all in JPD on the Idea when using them. "Added to Idea" and related would be most appropriate for our use case there, but we need to see those on the Idea itself.

![Screen Shot 2023-07-27 at 12.56.25 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/271636iC0EB17FEF87B2DE0/image-size/large?v=v2&px=999 "Screen Shot 2023-07-27 at 12.56.25 PM.png")


Answers:
author: Tanguy Crusson
body: Hi, the following are "reserved" links and we're going to make sure they're hidden in the UI (as in: you can't use them). You can define other link types, or use one of the other existing ones. I usually recommend "relates to".

"added to idea"/"is idea for" is used to link the issue with an idea when adding the issue to the idea's insight section (via the chrome extension, or in-app)

"implements"/"is implemented by" is used when linking delivery tickets.


author: Erin Mihalik
body: Yes so I reported the same problem.

The Added to Idea shouldn't be used if you want to see them.

The "Added to Idea" is for when a ticket is added via Insights chrome extension.

I mentioned that this is not ideal.

If we want to add things the regular way, we should be able to use the new link types or if they want to reserve the new link type for their specific use case, then we shouldn't see it when linking from JSM or JS.

I hope they fix it.
Suggestions:I would like to have the ability to check the JPD capacity used.
Asked by Tashiro, Hideyuki:

Reason for proposal  
JPD Standard version has a capacity of 250GB, and we would like to check the amount of storage space used, but there is no function to do so.  
We would also like to know the capacity used for each project, so please provide the function.


Answers:
author: Tanguy Crusson
body: thanks, it's planned. For now we're not enforcing the limits
Suggestions: Ability to set update permissions (updatable or non-updatable) for specific fields.
Asked by Tashiro, Hideyuki:

Reason for proposal  
We use the Automation function to classify field conditions, perform calculations, and set calculation results to specific fields.  
Since the calculation result field can be changed from the screen, the calculation results can be tampered with.  
To prevent this, we would like to set the calculation result field only in Automation and not on the screen,  
We would like to have a function that allows us to set the permission of updatable and non-updatable fields.


Answers:
author: Ste Wright
body: Hi [@Tashiro, Hideyuki](/t5/user/viewprofilepage/user-id/4995061)

Sounds like a feature request!

I'd recommend searching if this exists, and if not, raising it as a suggestion, via: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste
In Product Discovery, how can I change site admins from Creators to Contributors?
Asked by Dana Weinbaum:

I'm trying to organize the list of Creators in Product Discovery.

There are general site admins (i.e. admins of Atlassian, maybe admins of other products we use such as Confluence, other Jira project etc) that are currently Creators and I want to change them to be Contributors.

I can't see a way to do that.

Thanks


Answers:
author: Tanguy Crusson
body: Hi, check this post for more details on how to do that: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Adding-contributors-and-creators-to-a-Jira-Product-Discovery/ba-p/2324017>


Tags: cloud

jira-service-management

jira-service-management-cloud
Bugs:CODE is displayed at the bottom of the item.
Asked by Tashiro, Hideyuki:

Incident  
When "Create" button is clicked and "All Ideas" is selected in step 1 below, the form is displayed in the order displayed in "All Ideas".  
??Step 1: Select "All Ideas" in "project settings" -\> "select a view".  
???????Click the "Switch project" button on the input form screen after clicking the "Create" button.  
Code" will be displayed at the bottom of the item.  
??ex. {"version":1, "type": "doc", "content":\[{"type": "paragraph", "content":\[{"type": "text", "text": "XXXXXXX"}\]}\]}


Answers:
author: Stacy Smith
body: This doesn't seem like the correct forum to report issues now that JPD is out of beta. The [JPD Suggestions and bug reports](https://support.atlassian.com/jira-product-discovery/) doesn't appear to be active yet - so thinking you'll need to report this directly from your organization in Jira Support. ????

That said, your issue is reproduceable easily.

![jpd-bug.png](https://community.atlassian.com/t5/image/serverpage/image-id/271302iDAAF5AD7F5F3ABEF/image-size/large?v=v2&px=999 "jpd-bug.png")