youngmon/atlassian-qna huggingface dataset:
What is the difference between giving knowledge base access to Confluence users vs. logged in users?
Asked by Fahad Akhtar:

Are logged in users, customers? What if those customers don't have an existing atlassian account? I want customers to view the knowledge base for each seperate service project. Would I choose "All logged-in users" under who can view in the knowledge base project settings tab for each service project?


Answers:
author: Brant Schroeder
body: [@Fahad Akhtar](/t5/user/viewprofilepage/user-id/3558740)

The three options you have are below. <https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/>

To make changes to multiple spaces in one action, select the relevant spaces by checking the box next to the space name, go to the **Who can view** button above the table and choose from the given options.

These options include:

* **Anyone** : Choose this option if you want to make sure that articles in this space are open to all in your help center, even those who haven't logged in. These articles can also be found via search engines. This option will only be visible on sites that have their knowledge base powered by a paid Confluence plan (Standard or above). You may also not see this option if your admin has restricted access to your portal. [Learn how to set up and manage portal access.](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/)

* **All logged-in users** : Choose this option if you want to make articles in this space visible only to users who are logged in to your service project or help center. Your team will be able to view these articles in your service project and in the help center. And your logged-in customers will be able to view them in the help center. These articles are also visible to all active Atlassian account users. However, they can only view these articles in Confluence.

* **Only Confluence users:**Choose this option if you want to restrict access to articles in this space to licensed Confluence users who have access to this space.

comments: author: Fahad Akhtar
body: Under All Logged-in users you say "These articles are also visible to all active Atlassian account users."

When you say all active Atlassian account users, you mean only the users holding an Atlassian license within my Jira domain?  

I do not give licenses to customers.

I want customers to only view specific knowledge bases in the Jira portal. In order to do that would I choose to give view access to All logged-in users?


author: Brant Schroeder
body: [@Fahad Akhtar](/t5/user/viewprofilepage/user-id/3558740) That is correct. If you set it to all-logged in users it will allow customers who are logged into the Atlassian portal to view the articles. It also allows anyone who has a confluence license on your team to view the articles.


author: Fahad Akhtar
body: The customers can only view the knowledge base within the portal as long as they are registered customers for that service project?


author: Brant Schroeder
body: Yes


author: Fahad Akhtar
body: Thank you.


Tags: cloud

confluence-cloud
How do you remove the preview from a file?
Asked by Xavier Pedroza:

When attaching an Excel file, I just want the user to go directly to download and not have to preview as the file contains too much data to view clearly in preview mode.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Xavier Pedroza](/t5/user/viewprofilepage/user-id/4913579) ,

welcome to the Atlassian community!

You can add a link to the attachment instead of attachment macro. Here an useful guide <https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/>

Hope this helps,

Fabio

comments: author: Xavier Pedroza
body: Thank you Fabio!


author: G subramanyam
body: Hi [@Xavier Pedroza](/t5/user/viewprofilepage/user-id/4913579) welcome to the Atlassian community.

May we know how previewing is a hindrance to the work!! Preview itself means a glimpse of how the document or screen looks.

And now a days I see many applications going with the preview option as part of user friendly UI.

comments: author: Xavier Pedroza
body: It's not a hindrance. It's a preference to just download the file for use, in this case a template excel file. In the case of a pdf or word document, a preview is useful but in this case it's not.

I'm not looking to justify the question, I just need a way to remove the preview. Thank you.


Tags: confluence-server

server
no puedo entrar a mi pagina de trello
Asked by Splashestudio:

no puedo entrar con mmi mail a mi cuenta de trello, me salta error :(


Answers:
author: Ang?lica Luz
body: Hello [@Splashestudio](/t5/user/viewprofilepage/user-id/4162355),

Welcome to Atlassian Community!

There was an incident with Trello today, but the issue was resolved and it should be working now.

For more detailed information about what happened, please check the link below:

* [Trello is slow or unavailable](https://trello.status.atlassian.com/incidents/p698mvtb2m4r)

Regards,  
Ang?lica
I cant open my board
Asked by Claudia Hercog:

Trello is not opening my board with cards so I can see my to do.

Any idea when it will start working again?

What happened?


Answers:
author: Brittany Joiner
body: Trello is down at the moment, you can follow updates here: <https://trello.status.atlassian.com/>

This doesn't happen very often and they usually get it back up and running pretty quickly!
I cant connect in Trello anymore and I'm the Admin?
Asked by Zoran N:

I used to log in with my gmail account into Trello but now I get this error.  
I dont even get the mail from Trello to recover?

And I am the admin also.

Can somebody help me, I have serious projects to work on.

![1.png](/t5/image/serverpage/image-id/118432iC9A2C2FBFF438D8C/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Brittany Joiner
body: Not just you - Trello is down at the moment, you can follow updates here: <https://trello.status.atlassian.com/>

This doesn't happen very often and they usually get it back up and running pretty quickly!


author: Alexandre Gon?alves
body: Est? acontecendo comigo tamb?m.


author: Karena
body: Apparently there are ongoing issues today. I'm in the same boat. <https://trello.status.atlassian.com/>
Does anyone know when Trello will be up and running again? Thanks!
Asked by Catherine:

Our organization hasn't been able to access Trello for the past half hour or so.


Answers:
author: Ang?lica Luz
body: Hello [@Catherine](/t5/user/viewprofilepage/user-id/4162296),

Welcome to Atlassian Community!

There was an incident with Trello today, but the issue was resolved and it should be working now.

For more detailed information about what happened, please check the link below:

* [Trello is slow or unavailable](https://trello.status.atlassian.com/incidents/p698mvtb2m4r)

Regards,  
Ang?lica
Ol?, n?o consigo acessar os meus quadros.
Asked by Laine Rodrigues:

Fiz a sincroniza??o solicitada e n?o consigo mais acessar os meus quadros.


Answers:
author: Ang?lica Luz
body: Ol? Laine,

Obrigada por entrar em contato com o Atlassian Community!

Ocorreu um incidente com o Trello hoje no qual ficou lento ou indispon?vel.

O problema j? foi resolvido e o Trello deve estar acess?vel novamente.

Para mais detalhes sobre o que ocorreu, por favor, acesse o link abaixo:

* [Trello is slow or unavailable](https://trello.status.atlassian.com/incidents/p698mvtb2m4r)

Atenciosamente,  
Ang?lica


author: Homehub Oleg?rio
body: Bom dia,

troquei a senha do acesso do trello e perdi todos os meus quadros, como fa?o para recuper?-los?

Obrigada
Inviabilidade de acesso aos cards do projeto do time
Asked by Tatiana:

Agora pela manh? meu Trello parou de funcionar, n?o consigo acessar aos cards dentro do projeto do time. Eu e mais alguns colegas


Answers:
author: Ang?lica Luz
body: Ol? Tatiana,

Bem-vinda ao Atlassian Community!

Ocorreu um incidente com o Trello hoje no qual ele ficou lento ou indispon?vel.

O problema j? foi resolvido e o Trello deve estar acess?vel novamente.

Para mais detalhes sobre o que ocorreu, por favor, acesse o link abaixo:

* [Trello is slow or unavailable](https://trello.status.atlassian.com/incidents/p698mvtb2m4r)

Atenciosamente,  
Ang?lica


Tags: cloud

jira-service-management
Cannot access multiple Trello boards
Asked by Greg Owen:

Hello. I am not able to see the list of my many Trello boards.


Answers:
author: MC
body: **Investigating** - We've noticed that Trello is responding slowly. This will be present in both the web and mobile apps.  

Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.  

We'll keep you posted with further updates on this page.


author: Brittany Joiner
body: Hey there! Trello is unresponsive/slow at the moment for several users, but they're working on it! You can keep up with the status here: <https://trello.status.atlassian.com/>

This is really rare, and I've only seen this happen a couple of times in all my years with Trello, and they usually get it back up really quickly!

comments: author: Eric
body: Was there any lost of data?


author: Greg Owen
body: I can't tell if I've lost any data as I can't access my boards. I'm sure Trello has a state of the art database with automatic backups.


author: Brittany Joiner
body: I haven't ever seen a loss of data when there's an outage, so I wouldn't expect it to happen this time either.


author: Greg Owen
body: Thanks :)


author: Eric
body: Am having the same problem. Looks like its a system crash...

comments: author: Greg Owen
body: I'm sure it'll be fixed later today. Fingers crossed.


author: Hope M_Tamburrino
body: Firewall blocking DNS from functing
I have a deadline to finish a project by tonight, when will it work again asap?
Asked by Moe Mustafa:

I just upgraded to trello business, and nothing works anymore.


Answers:
author: Brittany Joiner
body: Hey [@Moe Mustafa](/t5/user/viewprofilepage/user-id/4162252) ! Trello is down at the moment, but looks like they're working on it! You can follow updates here: <https://trello.status.atlassian.com/>

This is rare and has only happened a couple of times in all the years I've used Trello, and they usually get it back up quickly!

comments: author: Moe Mustafa
body: Thanks for your time!
Problem accessing Trello Boards
Asked by Petrocelli:

Hi All

I recently connected my troll account to my Atlassian account. Now, I am prompted twice to get into trello as well as prompted for the OTP. When I get in, I get an error: Board not found. This Board may be private ... Over on the left when I click Boards, I can see all my boards but I just can't open them. I would really appreciate any assistance.


Answers:
author: Marciel Jr
body: **<https://trello.status.atlassian.com/>**

**Update** - We are continuing to investigate the issue and hope to have an update soon!  
Nov 16, 14:04 UTC**Investigating** - We've noticed that Trello is responding slowly. This will be present in both the web and mobile apps.  

Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.  

We'll keep you posted with further updates on this page.  
Nov 16, 13:37 UTC


author: Brittany Joiner
body: Hey all! Trello is down at the moment, but looks like they're working on it! You can follow updates here: <https://trello.status.atlassian.com/>

As one who has been on Trello for years, I can assure you this is rare and has only happened a couple of times and they usually get it back up quickly!


author: Luisa Stenmans
body: I have the same problem. Going crazy here because I am using Trello for work.


author: Marciel Jr
body: I have the same problem.


author: PEP
body: Having the same problem here!


author: Danielly Barros Beserra
body: I have the same problem!


Tags: board
Unable to Access Boards
Asked by Ian Escolano:

Looks like everyone is having issues accessing your boards?


Answers:
author: Alexis Robert
body: Hi [@Ian Escolano](/t5/user/viewprofilepage/user-id/4162237) ,

it looks like there was/is still an outage at the moment for Trello. You can follow the incident resolution on Trello status page :

<https://trello.status.atlassian.com/>

Let me know if this helps,

--Alexis

comments: author: Ian Escolano
body: Helps a lot, Alexis! Thank you!
Unable to access account this morning. Says it's private.
Asked by angelapoen:

Unable to access account this morning. Says it's private. Has anyone found a solution. I always have to go through Atlassian to login.


Answers:
author: Alexis Robert
body: Hi [@angelapoen](/t5/user/viewprofilepage/user-id/3710548) ,

it looks like there was/is still an outage at the moment for Trello. You can follow the incident resolution on Trello status page :

<https://trello.status.atlassian.com/>

Let me know if this helps,

--Alexis
I am unable to access my boards this morning, is anyone else having this issue?
Asked by Penny Jackson:

When I log into my trello my boards are not there and gives me an error that they might be private.


Answers:
author: Brittany Joiner
body: Trello is down at the moment, but looks like they're working on it! You can follow updates here: <https://trello.status.atlassian.com/>

This is rare and has only happened a couple of times in all the years I've used Trello, and they usually get it back up quickly!


author: Rebecca Brown
body: YES! I worked on my boards a lot over the weekend and was so excited to start a productive week.

Two things I did recently that I thought may be the issue:

- New boards were being created as Team boards, so I moved all of my boards to Team.

- Changed log into Atlassian.

This is very frustrating


author: Daniel Seidel
body: me too...
I am not able to access my boards
Asked by Jane Aldea:

Hello:

I tried logging in to Trello today and get a message that my boards are private. These are my boards, how can I not have access to them, and how to i get them back?


Answers:
author: MC
body: Trello is down. I can't acces my boards either.

**Investigating** - We've noticed that Trello is responding slowly. This will be present in both the web and mobile apps.  

Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.  

We'll keep you posted with further updates on this page.

comments: author: Penny Jackson
body: I can't access mine either.


author: Charles Stewart
body: Send an update via email.

Mobile apps are not syncing


author: Brittany Joiner
body: Trello is down at the moment but you can follow updates here! <https://trello.status.atlassian.com/> They're usually pretty fast about getting it resolved, and this doesn't happen too often!


author: Charles Stewart
body: Same here complete slow down plus inability to connect
I'm relatively new to trello. But my cards and site don't seem to download anymore.
Asked by Mike Clark:

I'm new to Trello but have been using it relatively heavily as a single user. I can't seem to get my cards to download this morning. Is this a subscription issue, a problem with my computer, or something else. All of my other web based accounts seem to be working like:

Google Tasks

Evernote

Microsoft 360

etc.

Any help would be appreciated.


Answers:
author: Alexis Robert
body: Hi [@Mike Clark](/t5/user/viewprofilepage/user-id/4147879) ,

from the Trello status page, it looks like there was an outage earlier today but it is now resolved : <https://trello.status.atlassian.com/>

Trello might still be slow until it's fully resolved.

Let me know if this helps,

--Alexis


author: Brittany Joiner
body: Looks like it's not totally resolved yet - keep an eye on the status page for updates! In my experience these are usually rare and fixed pretty quickly.


Tags: card

performance
Is Trello down?
Asked by MC:

Is Trello down this morning? We can't access it...


Answers:
author: Alexis Robert
body: Hi [@MC](/t5/user/viewprofilepage/user-id/4162205) ,

from the Trello status page, it looks like there was an outage earlier today but it is now resolved : <https://trello.status.atlassian.com/>

Trello might still be a bit slow until it is fully resolved.

Let me know if this helps,

--Alexis

comments: author: Mike Clark
body: It certainly isn't working for me right now at 9 a.m. Eastern Standard Time


author: Alexis Robert
body: Yes actually looks down to me too. I'd suggest following the status page to see when this is resolved.


author: Gene Smith
body: It's more than slowness for me and I guess others. I see a "Page Not Found" page when attempting to access the site.


author: Sarah Morris
body: Many people are posting that it is not working for them. It is not just being slow for me, I cannot access my board at all.![trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/118428i21F42B3A728B5CBE/image-size/large?v=v2&px=999 "trello.png")

comments: author: Ivan Pryadko
body: The same with my board.


author: Brittany Joiner
body: [@MC](/t5/user/viewprofilepage/user-id/4162205) and [@Sarah Morris](/t5/user/viewprofilepage/user-id/4162188) it's still down - you can follow updates here: <https://trello.status.atlassian.com/>

Usually they're pretty fast about getting Trello back up when it's down, so I would expect it to be functioning again soon!
Upload too big? Trello does not react anymore
Asked by Nina:

I wanted to upload a file to my board. Now I can't conntect to Trello and it doesn't react anymore. What can I do? It is urgent :)


Answers:
author: Alexis Robert
body: Hi [@Nina](/t5/user/viewprofilepage/user-id/4162198) ,

it looks like there was/is still an outage at the moment for Trello. You can follow the incident resolution on Trello status page :

<https://trello.status.atlassian.com/>

Let me know if this helps,

--Alexis

comments: author: Nina
body: I thank you so much! Now I can hope because I am helpless without Trello ;) ;)
Unable to access Trello account
Asked by Karena:

I keep getting Board Not Found and Page Not Found errors when trying to access my account. I've tried both Chrome and Edge on two different computers. Clearing the browser data/cache did not help. I'm having the same issue in the Microsoft app as well. I only have one Trello account and use Google to log in.


Answers:
author: Brittany Joiner
body: [@Karena](/t5/user/viewprofilepage/user-id/4162183) Trello is still down at the moment, but you can keep up with the status here: <https://trello.status.atlassian.com/> as [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) suggested. They're usually pretty fast at getting it back up!


author: Alexis Robert
body: Hi [@Karena](/t5/user/viewprofilepage/user-id/4162183) ,

from the Trello status page, it looks like there was an outage earlier today but it is now resolved : <https://trello.status.atlassian.com/>

Let me know if this helps,

--Alexis

comments: author: Karena
body: It doesn't, I'm afraid. I still can't access anything.
N?o consigo acessar quadros no trello depois de conectar ao Atlassian
Asked by Paola Perroti:

Eu sempre ignorei o pop-up do Atlassian at? hoje. Finalmente HOJE fiz todo o processo e agora n?o consigo mais acessar o trello. Ou diz que tem um erro de conex?o ou que a p?gina n?o foi encontrada. Ele fica sugerindo que talvez eu n?o tenha acesso aos meus pr?prios quadros. J? sai e tentei entrar mil vezes da conta.


Answers:
author: Olga Edi?lica Ramos Saraiva Vieira
body: Me ajudem!!! N?o consigo visualizar meus quadros. Fiz o mesmo e perdi tudo. Estou desesperada.


author: sistografdev
body: Comigo ocorre a mesma coisa.
Setting up a design request form
Asked by Flora Buchanan:

Hi,

Our company currently uses Trello as a project management tool - we use another software for design requests, then have to manually input these into Trello.

Is it possible to set something up whereby employees could fill out a design brief: *deadline, what business function, the brief, the branding, etc*. and this is automatically inputted into the Trello board?

many thanks  
Flora


Answers:
author: mustafa sener _Hipporello_
body: Hi [@Flora Buchanan](/t5/user/viewprofilepage/user-id/4161980) ,

You can do this via Hipporello. Hipporello is a powerup that enables external users to create cards on Trello via forms and emails. You can add automation to these to send automatic email messages like "Your request is being processed...". Automation is not just limited by this. You can advanced automation on Hipporello.

Your forms will be displayed on a help/service desk provided by Hipporello. You can embed individual forms to your public websites and get data from there too.

Once the Trello card is created, you can further communicate with your external user on Trello card. You don't need to go to your inbox. You can also see if the email is opened or a link on email is clicked.

Hipporello has more advanced features and more is coming. Please check our website:

<https://www.hipporello.com>

comments: author: Flora Buchanan
body: That's great - thanks so much!
Is there a way to use except on multiple sections of a single page?
Asked by tom.sheffield:

I have a meetings notes page that contains both a list of action items and decisions. I am wanting to take these action items and decisions from each of the meetings and have them rolled up into an index. I know I can use excerpt to use a single portion of a page but was wondering if there was a way to accomplish the same action to multiple sections of a page.

Would greatly appreciate any guidance you can provide.

Thank you in advance.

Sincerely,

Tom.


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to look to the "multi excerpt macro" app!


Tags: cloud

confluence-cloud
Cannont load Trello
Asked by Siv Elisabeth Bjerke:

Our team is not able to load the Trello boards.


Answers:
author: Michaela
body: Same here! But the status website only says it is "running slow"

comments: author: Siv Elisabeth Bjerke
body: Do you have a link to the status site?


author: Michaela
body: [@Siv Elisabeth Bjerke](/t5/user/viewprofilepage/user-id/4162177) [https://trello.status.atlassian.com/](https://trello.status.atlassian.com/?)


author: Starfish SEO
body: **Investigating** - We've noticed that Trello is responding slowly. This will be present in both the web and mobile apps.  

Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.  

We'll keep you posted with further updates on this page.


author: Starfish SEO
body: They say they are investigating so we are all in the same boat.


author: Maks Pachino
body: Is there at least an approximate timeframe?


author: Michaela
body: nope


author: Elisabeth Bergsvik
body: Same issue here. Not able to load the Boards


author: Pierre B?ranger
body: Still not able to load on our end...


author: Maks Pachino
body: Cannot load trello :( How do I contact support?

comments: author: Michaela
body: I have yet to find an easy way to do that, still searching but let me know if anyone finds a way!


author: Starfish SEO
body: We also can not get to boards.


author: Milarepa Bacot
body: same for us


author: Sarah Morris
body: I am having this issue as well. My board won't load, and sometimes gives me an error message as if I do not have access to it.


author: Hippolyte Massicot
body: same issue for me


author: Kimberly Moore
body: We are also down so likely a system outage.

comments: author: Karl-Ludwig Icke
body: same issue on my side ...


author: Crissie
body: It seems Trello is down. What now?


author: corteskiller
body: Same issue here.


author: Michaela
body: I wonder when we will get an update


author: Siv Elisabeth Bjerke
body: Only thing I found was this: <https://trello.status.atlassian.com/>