youngmon/atlassian-qna huggingface dataset:
Team members over-all capacity in portfolio board
Asked by Krikke:

Hi,

I'm creating my first portfolio board, where I gahtered info from 3 different JIRA-boards (2 scrum, 1 kanban).

The 3 boards have 3 teams assigned to their own project (board) tasks.

Some team members work for 2 or even the 3 projects, thus have tasks from different boards assigned to them.

When I create an overview in this portfolio board, the total capacity of such a member is not cumulated but seperately divided into the number of project-tasks.

How can I visualize the total, overall workload of a 'mixed' teammember in the period of the 4 weeks?

Thanks for your help,

Krikke


Answers:
author: Earl McCutcheon
body: Hello Krikke,

Currently the availability of a user in a team is going to be a manually associated breakdown. i.e. if a user is in two teams and works 40 hours a week and is going to allocate 50% of their time to each team then set 20 hours for that use on each team.

Then Please add your vote to the following Feature Requests to help track interest in this functionality and expanded this for better cross plan/project team capacity planning:

* <https://jira.atlassian.com/browse/JPOSERVER-80>
* <https://jira.atlassian.com/browse/JPOSERVER-310>
* <https://jira.atlassian.com/browse/JPOSERVER-487>
* <https://jira.atlassian.com/browse/JPOSERVER-1832>
* <https://jira.atlassian.com/browse/JPOSERVER-2436>

Regards,  
Earl


Tags: advanced-roadmaps
Is there a way to show the epic label in a User story Swimlane?
Asked by Mervi_Ulvbane:

In our sprint board we use Swimlanes filtered by User stories to see all the sub-tasks related to the story. Our User stories are grouped with epics. Since we have User stories in a sprint from several different epics we would like to see the epic label in each Swimlane. Is there a way to do that?


Answers:
author: Tarun Sapra
body: Hello [@Mervi_Ulvbane](/t5/user/viewprofilepage/user-id/2627478)

It seems you want to add more information on the swimlane header (story in your case) which is currently not possible.

Please see this ticket

<https://jira.atlassian.com/browse/JSWSERVER-14684>

comments: author: Mervi_Ulvbane
body: Yes, that's right. More teams seem to have the same need as we do. It would really simplify our work if we can see the epic link directly on the sprint board. Thanks for a quick reply!


author: Joao Paulo Cotrim
body: Hello, i am in the same situation, i need the epic name on a story swimlane....

Any one find a solution for this? Since (january 2019 until today...).


Tags: advanced-roadmaps
Trello's new pricing - is it applicable once over 10?
Asked by Kanika Misra:

Trello's new pricing is a bit unclear. The free tier allows up to 10 members per workspace.

If I have 12 members, do I have to pay for the additional 2 members or do I have to pay for all 12?

Seems a bit insane if they want us to pay for all 12 rather than the overage past the threshold...


Answers:
author: Caity
body: Free Workspaces can have up to 10 users. To have more than 10, you'll need to upgrade to a paid Workspace. Upgrades apply to the entire Workspace rather than an individual user, so the price will be based on the total number of billable users in the Workspace, not just those added after the first 2.

However, that doesn't mean that all 12 users will necessarily have to be paid for as part of that bill. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, as shown in the screenshot below, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.


author: Rasmus Wulff Jensen
body: I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8>
read only
Asked by Mark Bradsworth:

If i have 10 collaborators in the free version. can i have other users as read only?

therefore 30 people;- 10 collaborators and the rest can be read only


Answers:
author: Caity
body: [@Mark Bradsworth](/t5/user/viewprofilepage/user-id/5473349) It's possible to set the board's visibility to public and then share with non-collaborators that way so that they can view the board; however, that really does mean that the board is public, so anyone who gets access to the link would be able to view it.


author: B?r? Andr?s D?niel
body: Hi Mark,

Please note that features such as 'Read only' or 'Observers' are exclusively available in premium price plan. Therefore, to access these functionalities, you would need to subscribe to the premium tier. You can find more information about permissions here:<https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/>


author: Rasmus Wulff Jensen
body: You need to be on a paid plan to leverage the Single user Guests for the 30 users... But then they are free and you only need to pay for the 10 original users... On a free plan single user guest feature does not exist so you need the paid plan: [https://www.youtube.com/watch?v=rqmCHU_QxY8\&t=387s](https://www.youtube.com/watch?v=rqmCHU_QxY8&t=387s))
Should we claim our domain?
Asked by Sarah Stokes:

Hello! Our charity has been a long-time free Trello user but is now upgrading to Standard due to the limitations being placed on Workspaces.

I've read info on claiming your domain and why it's useful, but I can't find whether this is free or included in any package. Also I can't find info on whether this will help me track down any other users of Trello within the charity I don't currently know about.

All advice/help is greatly appreciated!


Answers:
author: Caity
body: Yes, claiming your domain with an Atlassian organization is free! And yes, that should give you visibility into anyone on your domain who is currently using Trello.
A free workspace has 10 members, and an additonal 14 single board guests.
Asked by Peter Szekeres:

Will this workspace remain free? If not why?


Answers:
author: Caity
body: That Workspace would be over the 10 collaborator limit, because both members and all guests are counted as collaborators. However, if you upgrade the Workspace, you would only be billed for members and guests who are on multiple boards---the single-board guests would be free.

comments: author: Peter Szekeres
body: Thanks!

If I update the workspace would I have to pay for all 10 members + multi board guest, or just for the over 10 limit multi board guests or collaborators?


author: Rasmus Wulff Jensen
body: You will need to pay for all members and multi-board guest (In a paid plan all except the single-board-guests need to be paid for) :-/


author: Rasmus Wulff Jensen
body: I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8> (Your scenario is similar to Example 3: [https://www.youtube.com/watch?v=rqmCHU_QxY8\&t=387s](https://www.youtube.com/watch?v=rqmCHU_QxY8&t=387s))


Tags: pricing
The access to my Trello board is suddenly gone, what to do?
Asked by Satu Hoogeveen:

The Trello board is just suddenly gone, Trello (or Atlassian) is asking for a log in, after that for a new password- and then Trello is treating me as a NEW user!! All my work files are gone!

Can anyone help me- many thanks!


Answers:
author: Caity
body: This typically means that you have signed up with a different email address than the one associated with the account you were working from before, and from looking into this I believe this is the case here as well.

For example, one account may have been created using a professional email and the other with a personal email. To get back into your main Trello account, you'll need to log in using the email address it's associated with.
Where to file a complaint?
Asked by Anita D:

Does anyone have a direct link to raise a Customer Service Complaint for Trello? I raised a ticket in early March and still not resolved.

Ticket number CA 2878977 I have messaged and emailed many times and yet it remains a Priority 4 response.

What kind of issues relate to different Priorities - can this be explained please and how can I connect with a single person to address my issue specifically. Each time a different person replies with a generic response.

Look forward to a prompt reply.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Anita D](/t5/user/viewprofilepage/user-id/5473109)

I cannot explain why is it happening like this. Recently, Atlassian had a lot of support requests. Now why is every time a different person answering to the question you have, I am not aware of. Best option for you is to directly ask them about this. Not sure if this is the company policy or not, but I understand your frustration.


Tags: customer-satisfaction
We have 10 users. Is it free?
Asked by Tarja Pahnila:

I receive emails concerning our Trello users. We have only 10. I hope it's free from this day on.

tarja.pahnila@gmail.com


Answers:
author: Caity
body: If your Workspace exactly 10 collaborators, you won't be able to add anyone new, but you can continue using it for free with the 10 people you already have.


author: Vronik
body: Look at this

[https://trello.com/es/pricing#:\~:text=Ideal%20para%20los%20equipos%20de,el%20trabajo%20de%20distintas%20maneras](https://trello.com/es/pricing#:~:text=Ideal%20para%20los%20equipos%20de,el%20trabajo%20de%20distintas%20maneras).
Error when using a colour in a board
Asked by No?lle:

Just started using Trello, but immediately when I started creating boards with a colour with a list of sub boards, I have an error on the main board because I used a colour. I tried again with a new board: same thing... What can I do, I cannot use Trello now?


Answers:
author: Nikola Perisic
body: Welcome to the community [@No?lle](/t5/user/viewprofilepage/user-id/5473214)

Can you post a screenshot of the issue that you are having now? Blur out all of the confidential data.

comments: author: No?lle
body: See


author: Nikola Perisic
body: Hello, I do not see any screenshot added.


author: No?lle
body: I cannot upload a screenshot, I think there is a blocker by my employer. I will contact IT first


author: No?lle
body: It works now!


author: No?lle
body: ![Screenshot 2024-04-10 at 13.12.56 (2).png](https://community.atlassian.com/t5/image/serverpage/image-id/317434i5AC9B80CF1DA179E/image-size/large?v=v2&px=999 "Screenshot 2024-04-10 at 13.12.56 (2).png")

comments: author: Nikola Perisic
body: [@No?lle](/t5/user/viewprofilepage/user-id/5473214) I see, this error usually indicates that something is wrong from the atlassian side which is related to the code. Try running a different browser, clear the cache and use the incognito mode.That will solve the issue.


author: No?lle
body: Thanks a lot for your help!
Trello - Teams - bord not showing
Asked by Lonneke Keurs:

Hi,

I have a Teams channel and would like to add my bord to it. I have two groups in Trello and one is showing and the other isn't. Does someone know how I can have all my Trello groups showing up in Teams?

Thanks!


Answers:
author: Lam
body: Hi [@Lonneke Keurs](/t5/user/viewprofilepage/user-id/5473009) - Thanks for reaching out to the Community! When logging into your Trello account from MS Teams, you should be able to see all the boards that you're a member of. If you're able to access the Board in a browser then I would suggest logging out of Trello in MS Teams and log back in. You can read more about the MS Teams and Trello app here: <https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/>

If you're still running into issues can you let us know whether you are trying to add a Board to your channel to receive notifications or are you trying to add a Board as a separate tab in your channel?
Trello Timeline Default View
Asked by Brody Payne:

Hi there,

How can I get the Trello Timeline view to default to Yearly or Quarterly? It currently defaults to Weekly and I have to change it all the time.

Thanks,

Brody


Answers:
author: Lam
body: Hi [@Brody Payne](/t5/user/viewprofilepage/user-id/5458007) - Unfortunately the filters you apply in the TImeline View won't persist. This is a feature request that our Product teams are tracking here: <https://jira.atlassian.com/browse/TRELLO-203> - You can keep notified of any updates from our Engineering team in that ticket as well leave any additional comments for the team.
Adding My Team to Trello Premium
Asked by Vanessa Mercurio:

Hello,  

I have a team of 12 people who need premium access to a particular workspace. We are all under different email bases across 3 different companies and thus, we need to purchase premium.

We are confused on whether we need all of our members to individually purchase premium or can we do a bulk purchase for certain email addresses?

Please let me know.

Kindest Regards,  
Vanessa


Answers:
author: Caity
body: Hi Vanessa! Upgrades apply to the entire Workspace rather than an individual user, so you wouldn't choose individual people to upgrade. Once you upgrade, the bill is automatically calculated taking into account all users.

However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.
What's part of the automation limit?
Asked by Misty Williams:

Hi, we reached 250-limit of our account but we have automations coming from Integrately.  

Example:  
If \<action\> in Monday.com, Create a card in Trello.  

Is this affected by this limit?


Answers:
author: Ste Wright
body: Hi [@Misty Williams](/t5/user/viewprofilepage/user-id/5472887)

How does the Integrately task execute within Trello? Is it via Trello's Butler automation, or is it via API?

That's essentially what would decide if it's part of your 250 command runs.

---

I'd also check out these pages:

* What counts as a command run (i.e a rule execution from within Trello) - <https://support.atlassian.com/trello/docs/butler-overview/>
* What defines a command run, and what other limits exist - <https://support.atlassian.com/trello/docs/butler-quotas-and-limits/>
* How to check the automation usage log - <https://support.atlassian.com/trello/docs/opening-the-usage-log/>

Ste

comments: author: Misty Williams
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) !  

The integrations from Integrately are through API.


author: Ste Wright
body: Hi [@Misty Williams](/t5/user/viewprofilepage/user-id/5472887)

It shouldn't count in that instance; but if you check the usage logs it should clarify where the 250 command runs are being used :)

Ste


author: Misty Williams
body: Thank you Ste! [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)


author: Ste Wright
body: No worries!

If this answer helped, could you accept it? It helps others who find this question in future know it can help them too :)

Ste
Access to Existing Trello Boards Using New Account
Asked by Andrew Chanthaphone:

We have three users who are using an email that needs to from our organization. They are contractors who used their company emails to gain access.

I have asked them to create new accounts using our company email. How those users gain access back to their Trello boards using the new account with our company emails?


Answers:
author: Ste Wright
body: Hi [@Andrew Chanthaphone](/t5/user/viewprofilepage/user-id/5472680)

Just to confirm...

* You have 3 users, using an external email, to access your Trello
* You're asking them to create new Atlassian accounts, using a new email address each from your company
* You're then going to grant those new accounts access to Trello

...is this correct?

---

If yes, once they have Trello access they should be able to access their boards, and/or you would need to re-add them to them, if they're private.

It wouldn't transfer their work across though - so they'd need to either just use the old cards (until they're completed), or recreate them under their new account

Ste
I am unable to receive the confirmation email for my account creation process for Trello.
Asked by Andrew Ringwald:

I have created a Trello account using my email address.

I invited this account to workspaces in my Trello.

The invite emails for the workspaces were received at the Sales address.

However, I am not able to get the confirmation email from the account creation to arrive in the same email inbox

Without confirming the account I am then Unable to join the invites that were sent for the workspaces.

Please Haalp,

Andrew

AGM - Jupiter Hotel


Answers:
author: Ste Wright
body: Hi [@Andrew Ringwald](/t5/user/viewprofilepage/user-id/5472797)

I've removed your email address; this is a public forum, so it's best to not include any personal details :)

---

Just to check...

* You're receiving emails from Trello, in relation to a workspace invite
* But - you're not receiving the confirmation email for account creation

...is this correct?

---

I'd try these recommendations first, which is on [this help page](https://support.atlassian.com/trello/docs/notifications-are-not-working/):

Trello is sending you emails, but you're not getting them {#toc-hId--380095151}
-------------------------------------------------------------------------------

> You can test whether email notifications are going out correctly with this link: <https://trello.com/test_notifications>. If that's working, Trello is able to contact you via email. Still not receiving emails? In some instances, Trello emails get marked as Spam or Junk and end up in your Spam or Junk folder. Marking the emails as not Spam or Junk should help.
>
> See [Not receiving confirmation emails or password reset emails](https://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails) for more tips on email troubleshooting.

---

I'd also try the suggestions on this page: <https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/>

If none of this works, I'd contact Trello Support for more assistance - you can contact them here: <https://trello.com/contact#/>

Ste

comments: author: Andrew Ringwald
body: Thank you Stephen - I have sent a Trello Contact support request.

-Andrew


Tags: atlassian-account

email
In Standard subscription, can I assign a guest user to a checklist item?
Asked by Scott Woermann:

Currently using the free version of Trello and considering upgrading to Standard. We're a small team but really don't need all of our people to have Trello accounts, even though they do get tasks assigned. Currently we are treating them as "Guests" but that only permits assigning those names at the Card level. Does Standard, which provides Advanced Checklists, allow assigning Guests to checklist items?


Answers:
author: Ste Wright
body: Hi [@Scott Woermann](/t5/user/viewprofilepage/user-id/5472735)

You can do this, as far as I know. It's mentioned on [this help page](https://support.atlassian.com/trello/docs/how-to-use-advanced-checklists-to-set-due-dates/):
>
> #### Can I add [Guests](https://help.trello.com/article/1236-board-guests) to checklist items? {#toc-hId-320969489}
>
> Yes!

Ste


Tags: checklist

guest
When creating a board from a template, are automations and power-ups included in the copy?
Asked by Samuel Delgado:

I would like to ensure that automations are operational on the newly created boards.


Answers:
author: Trello
body: Unfortunately, when copying a board, you still have to enable the automation rules manually.

The only way to speed this up is to collect your automation rules into libraries. They allow you to enable many rules on your new board with one click.

More about libraries in this [**link**](https://support.atlassian.com/trello/docs/working-with-command-libraries/)
Who all needs the Upgrade to use the Upgrade features?
Asked by Emma Louise Robinson:

Hi! I'd like some advice. We are planning to use TRELLO as part of a team and would like some of the features the Upgrade grants us. Do all collaborators using the board need to have the Upgrade or just the admin for that board to use the features?

Thanks! New TRELLO user here.


Answers:
author: Caity
body: Hi Emma! Upgrades apply to the entire Workspace rather than an individual user, so you wouldn't choose individual people to upgrade. Once you upgrade, the bill is automatically calculated taking into account all billable users.
Quadro Exclu?do erroneamente
Asked by Fabiane da Costa Silva:

Boa tarde,

Exclu?mos erroneamente um quadro do trello, como fa?o para recuperar?

Lembrando que n?o foi arquivado e sim exclu?do

Att


Answers:
author: Vronik
body: Look at this:

<https://community.atlassian.com/t5/Trello-questions/Is-there-any-way-to-restore-a-permanently-deleted-board/qaq-p/2171514>


Tags: quadro
Recovering deleted board
Asked by Or Levin:

I accidentally deleted a board. Is there a way to recover it?


Answers:
author: Rasmus Wulff Jensen
body: This video show how if it was just closed: <https://youtu.be/Q8VBqGMwUAs?si=-BFAiBNFIWO1QIU6> - If it is fully deleted I'm afraid it is fully gone.
URGENT!!! How do I get added back as an admin
Asked by Raphael Torsu:

Hello. I was updating the users on my Trello board as they were mostly and mistakenly deleted myself too (The admin). Please can the Trello team correct this fix on their end for me??![Screenshot 2024-04-09 at 13.54.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/317233i53102C549EEE087A/image-size/large?v=v2&px=999 "Screenshot 2024-04-09 at 13.54.45.png")


Answers:
author: Trello
body: If not many users have been deleted, then this manual method can help.

If you know them by name and what boards they worked on, do this:

* You can find **[@Example](/t5/user/viewprofilepage/user-id/3011173)** member ID inside cards, in actions.![ID.png](https://community.atlassian.com/t5/image/serverpage/image-id/317448i1CCF6A5F8DDC6472/image-size/large?v=v2&px=999 "ID.png")
* Using ID add them as a guest to an empty board
* In the guest list, click "Add to workspace"


Tags: administration
Workspace vs Board
Asked by Neil:

I keep searching for posts as I'm sure this is a FAQ... so apologies!  

I have a free account.

I have a workspace.

I have three boards on my workspace and one of them is for a collaborative project with committee members (who luckily are 10 in number, including myself).

I've invited people to the board so we can all work on the collaborative project. Should that work? I don't want to add them to my workspace, as then they'd see all my other nonsense.

Thanks

N


Answers:
author: Rasmus Wulff Jensen
body: If it works now, and you are below 10 boards and 10 users I see no problem (If a person is added to a board and not a workspace they can only see that board and not other boards)

If the question is regarding if you at some point go over 10 users and need to go to the new paid rules I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8> (Your scenario is similar to Example 3: [https://www.youtube.com/watch?v=rqmCHU_QxY8\&t=387s](https://www.youtube.com/watch?v=rqmCHU_QxY8&t=387s))


Tags: board

new

newbie

understanding

workspace