youngmon/atlassian-qna huggingface dataset:
Wrong downtime recorded in timeline
Asked by Statuspage Owner:

**Setup:**

We are using Statuspage to inform our customers about our service quality.  
Alerts are forwarded by Opsgenie to Statuspage.

**Problem:**

Even though we can see in the 'incident history' that a certain incident with tag cmp_XYZ:major_outage was in INVESTIGATING for two days before it became RESOLVED, the hover tooltip on the timeline of that component says only 'Major outage 0 hrs 1 mins'. Accordingly the color for that day is nearly green but should be red.

![SP_timeline.png](https://community.atlassian.com/t5/image/serverpage/image-id/177641i93D4CDB2FE2E53C3/image-size/large?v=v2&px=999 "SP_timeline.png")

**Observation:**

At the same day we had 'Major outage' of other components as well (also two days). For those components the timeline color and hover tooltip display are correct.

The only difference that I can see is the following:  
Besides the incident with tag cmp_XYZ:major_outage there were two other pending incidents for that component XYZ. For the other components it was only one 'major outage' incident.

Any ideas?


Answers:
author: Shivam Naik
body: Hi there,

Happy to help!

I believe we would need to take a look at how you have things set up closer in Support, but that could possible be linked to the component template responsible for setting the Priority in Statuspage. Can you open a case with Support here <https://support.atlassian.com/statuspage/> so that we can take a look?

Thank you,  
Shivam


Tags: cloud

timeline
Fresh Install - Getting Errors
Asked by Luke Santillo:

Performing a fresh install with these instructions on Windows Server 2016

<https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html>

I have JDK 10 Installed.

I Can activated my trial license, when I get to Database configuration and select embedded, after a minute or two I get this:

"The following required plugins are not available: \[Crowd REST API, Atlassian Plugins - Web Resources - Implementation Plugin, Atlassian UI Plugin, Atlassian Soy - Plugin\]. See Crowd server logs for details. The setup process cannot continue until the problem has been solved. If you require further assistance, you can contact Atlassian support."


Answers:
author: Bruno Vincent
body: Hi [@Luke Santillo](/t5/user/viewprofilepage/user-id/550663)

JDK 10 is not supported at this time: <https://confluence.atlassian.com/crowd/supported-platforms-191851.html>

Please install JDK 8 and make sure that your JAVA_HOME environment variable is pointing to it.
Crowd Server Administration
Asked by James Brown:

Crowd Server 3.2 has two Administrator roles available, System administrator and Admin.

What is the difference?

Can I delegate Group admin to a user that is not a "Crowd Server Admin"?

![Crowd Server 3.2.1 Administration.JPG](/t5/image/serverpage/image-id/23159iD828DC4FEA2CDBC4/image-size/large?v=v2&px=999 "Crowd Server 3.2.1 Administration.JPG")


Answers:
author: chris horton
body: I can confirm that Craig's differences noted are still the same on Crowd Data Center 3.7.0

It would be great if the Admin role was able to manage all users and groups, but leave the system configuration to the System Admin role. Any possibility this might be a new feature coming soon?


author: Craig Castle-Mead
body: We're running 3.2.0 and I just checked the difference between the two modes:

* Admin
  * Can view my users profile
  * Can change my password
  * Can view my groups
  * Can view the applications I can login to
* Sys Admin
  * Full Crowd functionality - can manage applications/users/groups/directories/system config etc

Unsure if the admin mode isn't working properly in 3.2.0, but the comment of admin and sysadmin effectively being the same doesn't seem accurate

re: group admin only - we needed to delegate just group membership management to a sub-set of users and were able to build something quite nice using the APIs available.

CCM


author: AnnWorley
body: I checked with a Crowd developer and he confirmed that the two roles are equivalent. There's no differentiation in Crowd the product (yet), and connected applications do not use this information (yet). Plugins to Crowd are free to use the information, though we're not aware of any that do.


Tags: crowd-administration

crowd-development
Crowd Application view
Asked by Yogesh Mude:

As an admin, I am able to login to Crowd server but the view of the crowd application is showing like as follows.

![Crowd.png](/t5/image/serverpage/image-id/23138i445A3C949AE6BCF0/image-size/large?v=v2&px=999 "Crowd.png")

I tried to open in different browsers and tried to clear the cookies n history of browser still the view is same.

Is anyone faces this problem previously then help me out here?


Answers:
author: Yogesh Mude
body: Hi,

As we are using Crowd v2.12.0 server, this is the [bug](https://jira.atlassian.com/browse/CWD-4999)in the version and for this, there will be a [workaround](https://confluence.atlassian.com/crowdkb/how-to-disable-http-compression-on-crowd-2-9-and-above-856714638.html)provided by Atlassian. I have applied this workaround and now we are able to see the normal view as usual.

This bug has been resolved in crowd v3.0.2 server.


author: Bruno Vincent
body: Hi [@Yogesh Mude](/t5/user/viewprofilepage/user-id/1169678)

This is a known issue that was fixed in Crowd v3.0.2 and v3.1.1: <https://jira.atlassian.com/browse/CWD-4968>

Thus, your best option is to upgrade your Crowd server to fix it.

comments: author: Yogesh Mude
body: HI [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)

Thanks for your response.

I'll check this and get back to you.


Tags: crowd-administration
Pre-sales questions for Crowd Intergration
Asked by Luke Santillo:

Just a quick few questions in regards to Crowd and whether or not it is fit for purpose.

Can I use Crowd to enable Authentication via Azure Active Directory for Confluence (Self-Hosted) and Stride?

Can I Use Crowd to provide LDAP Service (Getting Authentication FROM Azure Active Directory) for 3rd Party services that don't natively support AAD but do support LDAP?

Can I use Crowd to Enable MFA for Confluence \& Stride (Maybe 3rd Party services aswell IF the above is possible)?


Answers:
author: Nic Brough -Adaptavist-
body: Yes, for all three, but you will need an add-on to provide the authentication in the third one.
Crowd server can be accessed by ssh but cant ping internet
Asked by support:

Hey all,

So recently the school library burned down, and so did most of the servers for the school with it.

It seems as though our dns ran through the library, so for most of our sites we just simply added another dns nameserver to /etc/resolvconf/resolv.conf.d/original and that got all of those VMs back and connected to the internet, but sadly not our crowd server.

Whats weird is the fact that I can connect to the server through ssh, and ping 8.8.8.8, but I cannot ping sites like google.com.

Any help would be greatly appreciated!


Answers:
author: support
body: Fixed it by editing /etc/resolvconf/resolv.conf.d/tail instead and adding the nameserver dns there instead!
JSD customers are counted for crowd licensing during SSO
Asked by sujit kumar:

Hi,

We have a SSO configured between JSD , Confluence with the help of crowd. Now as and when customers are invited in JSD they are added to crowd and are being considered for the licensing.

Can you let us know, how customers can be made available in JSD only so that they are not counted as a part of licensing in crowd, SSO needs to be intact as crowd is used only to achieve this functionality.

OR

Customers get added to the crowd but should not be considered for licensing as JSD says that customers accounts are free.

Thank you for your help.


Answers:
author: Bruno Vincent
body: Hi [@sujit kumar](/t5/user/viewprofilepage/user-id/1177687)

Please read Atlassian status about this at <https://jira.atlassian.com/browse/CWD-4116>
> Atlassian Crowd is a separate product and therefore if you wish to use Crowd for SSO, you will need to purchase a Crowd license that is large enough for your user base. Customers in JIRA Service Desk, while free in JIRA Service Desk, will consume a license in Crowd.


Tags: jira-service-desk
SSO does not work, confluence, jira wont accept generated token.
Asked by Karthik Bibireddy:

I have a custom web application which is using atlassian-crowd-client library to generate session token. On login a a token gets generated and is stored off in cookies.

Now when i move to either JIRA or confluence the token doesnot get accepted, After manually logging into JIRA or confluence, the cookie crowd.token_key i put in there gets overridden.

Now this token works but the one generated doesnot. How could i fix this.


Answers:
author: Gonchik Tsymzhitov
body: Please, checkout

<https://confluence.atlassian.com/crowd/crowd-sso-2-0-967322291.html>


Tags: sso

token

validation
Nested tables in Crowd
Asked by Regg Person:

How do you create a nested group in Crowd? I need 3 levels deep.


Answers:
author: AnnWorley
body: Hi Regg,

To add a group to another group in the Crowd internal directory, first make sure "Use nested groups" is checked on the Directories\>Internal Directory\>Configuration tab:

![Screen Shot 2018-05-21 at 5.02.39 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/22583iA05F7D8C01B7702F/image-dimensions/861x479?v=v2 "Screen Shot 2018-05-21 at 5.02.39 PM.png")Then you will see the button to "Add groups" to each group:

![Screen Shot 2018-05-21 at 5.03.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/22584i1859C3E3532FB352/image-dimensions/552x235?v=v2 "Screen Shot 2018-05-21 at 5.03.06 PM.png")

I tested putting jira-software-users inside jira-users inside confluence-admins inside confluence-users to make sure you could nest 3 or more deep.

Thanks,

Ann

comments: author: Regg Person
body: Thanks
Need help implementing SSO for Bynder using crowd openidserver
Asked by Michael Skolik:

We have Crowd installed including crowdID. I need help configuring crowdID to act as the OpenID server for Bynder. <https://help.bynder.com/System/openid-sso.htm>

In a second step I also want to configure JIRA, Confluence and Stash to use SSO with Crowd openidserver


Answers:
author: Bruno Vincent
body: Hi [@Michael Skolik](/t5/user/viewprofilepage/user-id/1386136)

As of today Crowd supports OpenID 2.0 whereas Bynder supports OpenID Connect. OpenID 2.0 and OpenID Connect are two different protocols. You might want to vote for the following feature request: <https://jira.atlassian.com/browse/CWD-3995>

Regarding your second step, you will integrate Jira, Confluence and Stash/Bitbucket Server with Crowd (and obviously get SSO), but this won't be done through Crowd's OpenID features that are bundled as CrowdID. Please take a look at [Atlassian's documentation](https://confluence.atlassian.com/crowd/managing-applications-193026.html) for more details about application integration.

comments: author: Michael Skolik
body: Thank you [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568) for the prompt answer and clarification. I must have been blind to oversee the small difference in name. Voted for the OpenID Connect feature request.

I created already Applications in Crowd for the Atlassin products - but need to test.


Tags: openid
I want to implement SSO for Crowd using my Google account
Asked by Suzanne Seaton:

We are trying to implement SSO for Crowd and Google account. To be clear, I want to be able to log on to Crowd, Jira, and Confluence using my google account and password. It's not working.

We followed the instructions in this article: <https://confluence.atlassian.com/crowd/configuring-the-google-apps-connector-167182631.html>  

Then we tested a couple of users. Did not work. One of the places we tried was in Crowd: Applications \> google-apps \> authentication test  

We both tried to log in with our google user IDs. Did not work. Then later a user complained that he tried to sign in to Google apps and was directed to the Crowd log in.   

My thoughts/concerns: I thought that G-Suite apps were going to 'own' the username/password, and the SSO was going to use that directory. It's confusing to me that the user was directed to the Crowd login page. And then also, why can't we get the handshake working? We followed steps 1-3 in the article I listed above.

Are the instructions above to use Crowd as the directory and not Google accounts? Thanks


Answers:
author: Bruno Vincent
body: Hi [@Suzanne Seaton](/t5/user/viewprofilepage/user-id/673939)

The Google apps connector bundled with Crowd actually allows you to **log into Google Apps using your Crowd username and password**, not the other way round.

You need the following 3rd party plugin to do what you want to do: [https://marketplace.atlassian.com/apps/1211095/google-apps-for-crowd?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211095/google-apps-for-crowd?hosting=server&tab=overview)

comments: author: Suzanne Seaton
body: Thanks! That article for the Google Apps connector confused all of us. I'll give them feedback on it.
Crowd Azure AD connector users cannot authenticate?
Asked by James Cox:

Hi

Want to use Crowd Azure Active Directory connector to authenticate users in Jira and then remove on-premises AD and Office 365 sync.

Crowd Version: 3.2.0 \& JIRA Version: 7.9.0

Crowd has LDAP connector and can access on-premises AD. Can see users and groups in Crowd from LDAP and Jira from Crowd LDAP connector and can authenticate users in Jira. The Crowd admin group users can login to crowd. (Usernames = firstname.surname)

Crowd Azure AD connector and can access AAD. Can see AAD users and groups in Crowd from AAD. Can also see users in Jira from Crowd AAD connector but cannot authenticate in Jira. The AAD Crowd admin group users cannot login to Crowd. (Usernames = [firstname.surname@domain.tld](mailto:firstname.surname@domain.tld))

Thoughts?

Thanks


Answers:
author: Bruno Vincent
body: Hi [@James Cox](/t5/user/viewprofilepage/user-id/156830)

Crowd's native Azure AD connector maps Azure AD's userPrincipalName attribute to Crowd's username attribute as detailed on [this page](https://confluence.atlassian.com/crowd/configuring-azure-active-directory-935372375.html) (see the paragraph titled *Field Mapping*).

You might want to have a look at the following add-on: [Office 365 Directory Connector for Crowd (ODCC)](https://marketplace.atlassian.com/apps/1216544/office-365-directory-connector-for-crowd?hosting=server&tab=overview). Among other features, the ODCC add-on actually allows you to map the short username part of Azure AD's userPrincipalName (e.g. *john.doe* instead of *john.doe@domain.tld*) to Crowd's username attribute.

(Disclaimer: I work for the vendor of the ODCC add-on).

Hope this helps.

Bruno
Crowd deployment automation with terraform
Asked by Naveed Ashraf:

I've wriiten some terraform that deploys an AWS ELB, EC2 and RDS database for CROWD. Whilst it completes end-to-end, it doesn't squirt in my specfic database parameters, although it does create the RDS instance and implement the schema. I have to manually click on 'set up' on the splash page, and put the licence in and the URL/Port, etc. My terraform creates a crowd.cfg.xml and puts it in place so i expected it to pick all this info up from there, without me having to maunually input the info. Help!!!!!


Answers:
author: Marcin Kempa
body: Hi [@Naveed Ashraf](/t5/user/viewprofilepage/user-id/1329813),

You've mentioned that your automation creates the schema, does it also populate the database from backup? I believe the issue may be that your database is there, but it is empty.

Additionally what is the contents of your crowd.cfg.xml I mean properties like:

\<application-configuration\>  
\<setupStep\>complete\</setupStep\>  
\<setupType\>install.new\</setupType\>  
\<buildNumber\>892\</buildNumber\>

since Crowd 3.0.0 crowd.cfg.xml should be placed in {crowd-home}/shared

Hope that helps,

Marcin Kempa

comments: author: Naveed Ashraf
body: hi Marcin

we do have those details in our crowd.cfg.xml. We put 917 for the build number as we are using 3.2.0., and we have it in the {crowd home}/shared directory.


author: Naveed Ashraf
body: also it doesn't populate the database as it is a 'greenfield' installation.


author: Marcin Kempa
body: [@Naveed Ashraf](/t5/user/viewprofilepage/user-id/1329813) Cloud you try to restore the backup first in the database before starting Crowd?

Crowd assumes that there is some data like Crowd application in the database and it won't recreate this on startup.

Best Regards

Marcin Kempa


author: Gopal
body: looks like it's duplicate question ; though posting the answer if someone follow's this thread instead.  

Hi [@Naveed Ashraf](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1329813) @[Marcin Kempa](https://community.atlassian.com/t5/user/viewprofilepage/user-id/671367) /anyone still looking for answer on this :  

Just delete the "crowd.cfg.xml" present in your "crowd_home/shared" directory and restart crowd ; it should solve the issue posted in this thread.  

So basically it would take you to /setup step and "crowd.cfg.xml" gets regenerated automatically when you follow the setup steps.  

hope it helps , Thanks !


Tags: aws

deployment

terraform
connect two JIRA instances to one Crowd
Asked by Oronb Bortman:

Hi,

I want to connect two jira to one crowd, and I wanted to ask if there can be any problem with that.

Thanks!


Answers:
author: Marcin Kempa
body: Hi [@Oronb Bortman](/t5/user/viewprofilepage/user-id/493422)

No there will be no problem with that. This is what Crowd is designed for. Please make sure both jira instances have same directories mapped to them in order to ensure that Crowd sso works correctly.

Here you can find documentation about connecting jira to crowd <https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html> just add another jira. Depending on your use case you may map same directories to both jira applications in crowd (to ensure sso capabilities ) or map different dirs if you like. Here's a crowd webinar that describes more crowd capabilities <https://www.atlassian.com/webinars/software/centralize-identity-management-using-crowd-data-center>

Best regards

Marcin Kempa


Tags: jira

jira-server

server
what build reference number is Crowd version 3.2.0
Asked by Naveed Ashraf:

as above


Answers:
author: Bruno Vincent
body: 917

![build.png](https://community.atlassian.com/t5/image/serverpage/image-id/21303iAB381A6134262DF8/image-size/large?v=v2&px=999 "build.png")
SSO domain invalid after moving to production
Asked by schuurdeur:

Good day,

We decided to implment Atlasian crowd in our intrastructure after some testing. So we created a new server and added it to our main database server postgresql as backend.

I exported the configuration "with out domain" and imported it back into crowd production, the inport goes well and all the users are able to login. When that worked we implemented the SSO again and that is where we are stuck...

We did evyerhing as in our test instance, but the SSO domain as .domain.tld and enabled the SSO cookie option.

After saving it seems to work,, but when I login as administrator to the CROWD console I see the logs spamming with the following error:

ERROR \[crowd.integration.springsecurity.AbstractCrowdSSOAuthenticationProcessingFilter\] Unable to set Crowd SSO tok$  
java.lang.IllegalArgumentException: An invalid domain \[.domain.tdl\] was specified for this cookie

We use the following setup

Backend: Postgresql 9.4 on a UBUNTU 16 LTS

Crowd server: Ubuntu 18.01 LTS and OpenJDK-8-JRE-HEADLESS

Haproxy latest as our main proxy for SSL offloading

Can somebody point me in the right direction?


Answers:
author: Bruno Vincent
body: Hi [@schuurdeur](/t5/user/viewprofilepage/user-id/1139340)

You just need to remove the leading "." character from the SSO domain value in the General Options of your Crowd server. For instance domain.tld instead of .domain.tld

comments: author: schuurdeur
body: That worked, thank you!

But then the Documentation is "wrong".

**Example 1:** If you wish to have single sign-on (SSO) support for **\*.mydomain.com** , you will need to configure the SSO domain in Crowd as `.mydomain.com` --- including the full stop ('.') at the beginning. All your Crowd-connected applications must be in the same domain. For example:

<https://confluence.atlassian.com/crowd/overview-of-sso-179445277.html>


author: Bruno Vincent
body: You're welcome! Yes, you're right, the documentation definitely needs to be updated.
How to remove unncesary information from JIRA automated email?
Asked by Muhammad Ali Khan:

We are getting below unnecessary information In ticket creation emails received from JIRA. I want to know the HTML code for this email and also how to remove this information![Ticket email.PNG](/t5/image/serverpage/image-id/343479i48ED488ADB56B61E/image-size/large?v=v2&px=999 "Ticket email.PNG")  

<br />


Answers:
author: Kris Dewachter
body: Hi [@Muhammad Ali Khan](/t5/user/viewprofilepage/user-id/5460324) ,

I would create an automation rule that is triggered on issue creation.

In this automation rule, you can use smart values to remove part of the text.

See this documentation : <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/>

In your case, you would probably use the substringBefore(String separator) command to select only the text before the "(" character.

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Admin can search Confluence KBAs on tickets but regular agents cannot
Asked by Brady Buttrey:

So in the agent side of JSM (not the portal), an admin account is able to find articles using the "Search Knowledge Base" option on an issue. However, regular agents (just non-admins) are able to select and search but no articles will appear in the search. Does anyone know why is may occur? I've read that it could be a user directory issue, but I'm confused as to why admins would be able to do it.


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170) ?

Are your KB articles in Confluence? Are your agents working in the same domain as Confluence? Was this working before, and stopped?

I'm going to make some assumptions and answer this way: Agents do not need a Confluence license (unless they are creating/editing KB articles), **but** the Confluence permission scheme needs to permit *everyone* if the organization (domain) access to view content.

I'd start by checking your Confluence permission schemes. And if it was working before and has stopped, see if you can discover if something has changed.

Hope this helps,

-dave


Tags: confluence-data-center

data-center

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
We need a Jira administrator to help us create workflows for the legal templates
Asked by mimi_hagan:

Hi, We are looking for a Jira administrator to help our legal team create the right workflow for the legal template.


Answers:
author: Shikha Verma
body: Hey [@mimi_hagan](/t5/user/viewprofilepage/user-id/5575088) I'm Shikha, a Jira Administrator working at Flipcause, a US-based company. I specialize in optimizing Jira environments to enhance project management and team collaboration. How can I assist you?


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-work-management