Confluence not start up
Asked by Burlakov Eduard:

Hello,

I install the Confluence on my server.

I worked in the program and create docs. all was good

But when I rebooted the server (or restart the confluence service) then the Confluence not started.

How to I can troubleshoot the situation, or do you can help me with the issue via TeamViewer please?

Thanks


Answers:
author: Francesc_Arb?
body: Hi [@Burlakov Eduard](/t5/user/viewprofilepage/user-id/37393),

could you please attach your log in order to know where is the problem? Did you reboot your server without stopping you Confluence instance? Is your confluence service up?

comments: author: Burlakov Eduard
body: Thank you for your answer

<br />

Could you please answer to me where I can find the log file or files? And what name does this file have?

I use the Windows server 2012 system

I tried to reboot the server with the stoping confluence service and without stopping confluence service.

So I tried stopping and starting the confluence service via \*.bat files. But I got some result.


author: Francesc_Arb?
body: Hi [@Burlakov Eduard](/t5/user/viewprofilepage/user-id/37393),

You can find the log files in the following URL:

\<install_path\>\\Atlassian\\Application Data\\Confluence\\logs\\atlassian-confluence.log

In this file you will have more information of your problem.


author: Burlakov Eduard
body: That my log file <https://yadi.sk/i/0NhWl5rq3a6pwB>

Thank you


author: Francesc_Arb?
body: Hi [@Burlakov Eduard](/t5/user/viewprofilepage/user-id/37393),

In your log I can see several times the following error:

```
2018-08-10 12:56:50,991 WARN [C3P0PooledConnectionPoolManager[identityToken->1bqomz39w1uewnf0zz3z8r|2f10dd3c]-HelperThread-#0] [mchange.v2.resourcepool.BasicResourcePool] log Failed to destroy resource: com.mchange.v2.c3p0.impl.NewPooledConnection@1adcf428
java.sql.SQLException: Some resources failed to close properly while closing com.mchange.v2.c3p0.impl.NewPooledConnection@1adcf428
 at com.mchange.v2.c3p0.impl.NewPooledConnection.close(NewPooledConnection.java:664)
 at com.mchange.v2.c3p0.impl.NewPooledConnection.closeMaybeCheckedOut(NewPooledConnection.java:255)
 at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool$1PooledConnectionResourcePoolManager.destroyResource(C3P0PooledConnectionPool.java:622)
 at com.mchange.v2.resourcepool.BasicResourcePool$1DestroyResourceTask.run(BasicResourcePool.java:1076)
 at com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread.run(ThreadPoolAsynchronousRunner.java:696)
```

It seems a problem with your database. Which database are yo using? What version of Confluence have you installed? Maybe your database version is not compatible with your Confluence version.


author: Burlakov Eduard
body: we use the default database is H2.

I just wanted to migrate to MySQL. For this, I tried to reboot the server to make sure that is work. But there was a problem.

I did not change anything in the Confluence settings (in config files) I just rebooted the server for the test.


author: Burlakov Eduard
body: I apologize my working day has come to an end.  
I will write to you on Monday.

Thank you.


author: Burlakov Eduard
body: Hello,

As I said before I use the default database is H2.

I waiting for your answer.

thank you


author: Burlakov Eduard
body: I also installed the MySQL Server


Tags: confluence-server

server