youngmon/atlassian-qna huggingface dataset:
How do I trace the "share" actions on a confluence page or a jira page ?
Asked by Mboiteux:

Hello,

I want to keep a colleague informed of the modifications on a Jira task or Confluence page.

To to this I use the "share" button on the right top of the page.

It seems that the target colleague receives an emailed notification =\> good.

But I can't find any trace of this notification.

My question is:

How do I know if a notification has been sent to anybody by using the "share" button on a Jira tack or Confluence page ? ![ShareButton.PNG](/t5/image/serverpage/image-id/38226i0A85D2113E09199E/image-size/large?v=v2&px=999 "ShareButton.PNG")

PS: My serveur version is Confluence 6.10.1 and Jira v7.11.1


Answers:
author: Shannon S
body: Hi Marc,

It should have sent out the notification via your email server, but also sends them a notification to their workbox in Confluence.

Could you check your outgoing mail logs on your mail server and see if you're able to track it that way?

Regards,

Shannon


Tags: confluence-server

jira

jira-server

server
Unable to find user from diffrent domain
Asked by Marcin G??d?:

Hi,

Welcome dear community. I'm new in the Confluence world

This could be the main reason of my issue ;-)

Let's start form the begining, I have the following problem:

1. There are two companies (each has a separated e-mail domains **@a.de** and**@b.com** - managed by the same AD) collaborating together as a one team
2. I'm a member of the **@b.com** comain
3. I've invited users from both domains by e-mail addresses
4. I can see and I can join to a newely created team all users from my domain
5. I'm ++unable++ to join to my team people from the oposite domain (**@a.de**)
6. I'm even ++unable++ to find them
7. The user from diffrent domain tan me has similar/oposite issue

**Is it a known issue in the confluence software?**

**What I'm doing wrong?**

Please, help me if you know the problem

Here is a screenshot:

![Capture.PNG](/t5/image/serverpage/image-id/38223iD1F30933BD76BA66/image-size/large?v=v2&px=999 "Capture.PNG")

Ragards

Bociek


Answers:
author: Shannon S
body: Hi Bocieck,

Can you confirm that user has indeed accepted your invitation? The users that share a domain with you don't need to accept the invitation, but anyone in another domain would need to.

I await your response!

Regards,

Shannon

comments: author: Shannon S
body: Bocieck,

In our testing we also noticed that it may not be possible to find another user in a domain if you haven't interacted with them yet.

Could you try @ mentioning that user in a page or maybe liking or commenting on one of their posts? Then see if you are able to find them.

Shannon


author: Marcin G??d?
body: Users confirmed invitations but unfortunately the haven't interaction with anything (linke or comment). After activity like comment a post I'm glad to say. I'm able to manage, find and join them to the team.

Thank you for your help ;-)

Regards,

Marcin ("Bociek")


author: Shannon S
body: Marcin,

You're welcome! I reported the issue below, so please feel free to follow it and vote on it to show you've run into the problem:

* [ID-6692](https://jira.atlassian.com/browse/ID-6692) *User not found error when trying to add existing user to Teams*

Let me know if you have any questions.

Regards,

Shannon


Tags: cloud

confluence-cloud

user
Upgrading Confluence from 5.7 to 6.12
Asked by Andrew Striletskyi:

Hi community!  

We need to upgrade our old environment from 5.7 version to 6.12. Database - MySQL . It takes a lot of time to change collocation , moving mysql data etc. Is there any ways how to upgrade Confluence from 5.7 version more faster?


Answers:
author: Alexis Robert
body: Hi [@Andrew Striletskyi](/t5/user/viewprofilepage/user-id/1187878),

if you're only upgrading Confluence from 5.7, it's very quick and easy to do if you follow the [documentation](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html).

Basically, when you've tested the upgrade on your staging environment you will have to:

* stop Confluence
* backup you Confluence database
* download the Confluence 6.12 binary, extract it and point it to your existing Home Directory (don't forget any specific changes you might have done to your config files)
* start Confluence again

Let me know if you have any questions,

--Alexis

comments: author: Nic Brough -Adaptavist-
body: So, the answer is "no, you can't go faster", you have to do it properly, via Alexis' route.


author: Bill Bailey
body: Or you can use my approach:

1. Set up the new version of Confluence on a new server (fresh install).
2. Do a site export/backup of the your old server.
3. Re-import into the new server.
4. Update DNS to point to the new server.

This method has some advantages:

1. If it does not go well, you still have the old server running.
2. You don't bring across a lot of cruft from the old installation (especially true if this is not the first upgrade on the existing server).
3. You can easily start the process over without impacting service.
[ServiceDesk] - Create Service Desk User - Email to set up password
Asked by Alin Baletchi:

Hey guys,

We're trying to automatically generate Customers in our Service Desk project.

All good with the integration, but the problem is that they don't receive the email to set up their password and we're not sure if we're doing something wrong.

Docs we followed: [https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post?)

When manually creating a customer from the UI, they do get the email to complete the set-up.

Cheers,

Alin


Answers:
author: Victor Mutambuki
body: Alin,

See link below for info  
<https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html>

Victor

comments: author: Alin Baletchi
body: Hey Victor,

We want to generate the customers using the Service Desk REST API's automatically, not adding them manually.

We followed the documentation from here: <https://developer.atlassian.com/cloud/jira/service-desk/rest/?_ga=2.185893609.1180976066.1542801755-129621354.1542801755#api-customer-post>

Thanks


author: Raines
body: Hi [@Alin Baletchi](/t5/user/viewprofilepage/user-id/2322765) have you found a solution or workaround for this problem?


Tags: jira-service-desk

jira-service-desk-cloud
How do I get space header and footer via Rest API?
Asked by Paula Cristina Vaz:

Hello.

We are linking spaces in header so that users can locate themselves in the space tree.

I want to use these links in a python script to automatically build a space tree diagram using plantuml.

How can I get space headers via rest api?

Thanks in advance.


Answers:
author: Stephen Sifers
body: Hello Paula,

Using the Confluence API to update and get data can be extremely useful. The REST API does have some limitations in regards to what it has access to within the application. With this said, the API does not have a request to GET/PUT space sidebar, header and footer information. To see all of the available requests from the REST API within Confluence, please see the [REST API Space](https://docs.atlassian.com/ConfluenceServer/rest/6.12.2/#space) documentation.

If you feel this functionality should be a feature within Confluence, we would suggest you create a feature request explaining the use cases and why it would be important. To [Create a feature request](https://jira.atlassian.com/secure/CreateIssue!default.jspa), select your product and suggestion. Fill out all of the available requested information to ensure there is enough detail to understand what you are wanting to accomplish. If you do decide to create a feature request, please link it back to this post so other may find your request.

I hope this helps and clarifies the capabilities of the REST API for Confluence.

Regards,  
Stephen Sifers

comments: author: Paula Cristina Vaz
body: Thanks Stephen.

Confluence seems like a good tool, but it also seems incomplete. You can use it as a sophisticated notebook, but when you try to do some automation or more complicated things, functionality is missing. In my company we are around 3000 people using confluence. It is impossible to have some governance over confluence spaces without some automation. :-)


author: Paula Cristina Vaz
body: Also... why did you disable the wiki editor? It is so much easier to edit plain text.

At least let us edit html.


author: Stephen Sifers
body: Hello again Paula,

While access to the header/footer/sidebar are not an available feature. There are multiple marketplace place add-ons which allow you gain access to the header/footer/sidebar. Here is a [marketplace search](https://marketplace.atlassian.com/search?product=confluence&query=command%20line) for those add-ons. These add-ons will also allow for additional automation opportunities.

As far as the wiki editor being removed, there is a blog post available which covers your concerns. You can find the blogpost at [Why We Removed the Wiki Markup Editor](https://www.atlassian.com/blog/archives/why-we-removed-wiki-markup-editor-in-confluence-4).

I hope this helps in your quest to ease life with automation.

Regards,  
Stephen Sifers


Tags: atl-adm
How do I buy additional licenses
Asked by Claes Thaysen:

Hi - I need to buy additional licenses to ouor portal

Where do I do that?

Kind regards

Peter Topp Jensen

ptj@sde.dk


Answers:
author: Nic Brough -Adaptavist-
body: Go to the Atlassian account that got the original licence, find the licence you have (even if it's just evaluation) and add users to it.

The user layers are tiered, so you're not adding X users, you're moving from X users up to Y users.

comments: author: Claes Thaysen
body: I bought licenses. I can find my license nbr and want to add additional 50 licenses. Do I just click om buy or?


author: Nic Brough -Adaptavist-
body: As I said already, you do not "add" users. You need to upgrade to the next tier.

Go to the account that owns your existing licences in my.atlassian.com and find Jira. Expand the line to see all the details, then look beneath the licence key. Clock "upgrade". It might ask you to "stay on server" or "upgrade to data centre". If it does, select server. You will then see a quote for an upgrade to the next tier.


author: Claes Thaysen
body: Hi.

I manage to buy licenses. Thanks for your patience :-)


Tags: jira
Cannot comment in Confluence
Asked by Ashley Saliba:

I'm trying to post a comment on some text in Confluence and I'm only seeing the option to create an issue in Jira. This particular page has some (what I believe to be) advanced formatting and macros, but I can't understand why I can't post a comment on normal text.

Any ideas?

![Screen Shot 2018-11-21 at 16.45.12.png](/t5/image/serverpage/image-id/38184i99802919E6601ADD/image-dimensions/554x353?v=v2 "Screen Shot 2018-11-21 at 16.45.12.png")


Answers:
author: Sreenivasaraju P
body: Hi [@Ashley Saliba](/t5/user/viewprofilepage/user-id/2321830),

Please check with the Space admin , whether you have comment permission on this space or not.

Looks like , you don't have comment permission on this space. So you are not getting comment option.

comments: author: Ashley Saliba
body: Thanks for your reply but I DO have comment permissions on all pages. I just cannot comment on this particular page with the advanced formatting, macros, etc. Hence why I'm posting this issue.


author: Coco S Chauss?e
body: Are you using Google Chrome?


Tags: cloud

comment

confluence-cloud
Bidirectional link between two text positions on two different confluence pages.
Asked by Peter Grundl:

How could I set a link at any text position on page A to any text position on a different page B and set there a link to the original position on page A to be able to toggle between these two positions by clicking the related link ?


Answers:
author: ?ukasz G?ra
body: Workaround, in fact double work but works

1. Page A: format text to be linked as Header

2. Page A: insert Table of Contents macro

3. Page A: in the Table of Contents this text is visible as hyperlink. Copy link from it

4. Page B: add text and add above link

5. Repeat 1-4 in the other way around


Tags: confluence-server

server
URL for a Confluence server installation?
Asked by Robert E_ Schneider:

Hi,

I just installed a trial of Confluence on my own server and am trying to get an evaluation licence. On my.atlassian.com/license/evaluation I am asked all kind of things including a "Server ID".  

In order to get that server ID I am instructed to:  

"1. Log in as a Confluence administrator"  

??  

How do I do that?  

What is the URL on my server to get to the login?  
In a fresh, pure installation: what are the administrator's credentials?


Answers:
author: Alexis Robert
body: Hi [@Robert E_ Schneider](/t5/user/viewprofilepage/user-id/1694170),

when installing Confluence you have a screen where it is asked that you choose the Administrator password and username, so you should already have this information.

The URL depends on where you installed Confluence: if it's on your own computer, it should be http://localhost:8090 and if it's on a server, it should be http://my-ip:8090.

Let me know if it helps,

--Alexis

comments: author: Robert E_ Schneider
body: Yes, Alexis, this helps a lot, thank you!  

Fact is: the Windows installer takes you directly to the evaluation-licence-generation-page. You don't have to enter anything except for your Google credentials ;-)  

In the Windows start-menu I finally found a link "Access Confluence". That helped me too.  

I believe that it would be great if these methods to access Confluence were mentioned the "Getting Started" documentation somewhere.  

I then noticed that the information on the license/evaluation page is not quite correct:  

When I found the "Access Confluence" button and clicked it, I was taken directly to the screen in which you find the Server ID. On this screen you can enter the licence, once you've created. And after that it takes you to the page in which you create your own admin account.  

So maybe that lincense/evaluation page should be changed to:  

In a Windows environemnt:  
1. Find an click the "Access Confluence" tile  
2. Follow the instructions  

--Robert


Tags: confluence-server

server
intigration of credit sense
Asked by Lekh Raj:

how to integrate the credit sense


Answers:
author: Daniel Eads
body: Hi Lekh,

I'm not quite sure what you're needing help with. Are you looking for information about [billing with a credit card in Confluence Cloud](https://confluence.atlassian.com/cloud/billing-and-user-count-873871345.html)? Or something else?

Thanks,  
Daniel


Tags: cloud

confluence-cloud
Pass template variable to user macro (Confluence 6.x)
Asked by Scott Horvath:

Following the steps outlined by [@Jennifer Phelan](/t5/user/viewprofilepage/user-id/1141368) [here](https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-de-prefill-a-page-title-based-on-a-template/qaq-p/203821) I suspect that this script has been written for an earlier version of Confluence (not 6.x). I have tried until exhaustion at getting this to work - despite the macro compiling ok, the variable is not fed into the page title nor is the page title named as "Weekly Status Meeting" as defined in the steps.  
Does anyone know how to write this in Confluence 6.x? Thanks!


Answers:
author: Shannon S
body: Hi Scott,

I'm not familiar with writing user macros specifically but have you had a look at the suggestions outlined below?

* Jonathan's answer on [How to create a page title using multiple template variables](https://community.atlassian.com/t5/Confluence-questions/How-to-create-a-page-title-using-multiple-template-variables/qaq-p/626103)
* The solutions mentioned in [Variables in a Confluence page name](https://community.atlassian.com/t5/Confluence-questions/Variables-in-a-Confluence-page-name/qaq-p/21996)

Hoping this can at least get you a step further.

Regards,

Shannon


Tags: confluence-server

server

template

user-macro
connect confluence server from java xmlrpc client
Asked by nanda kishore:

I want to connect my local confluence server from my local java xmlrpc client application.

So , I need 1 sample example for it.


Answers:
author: Aron Gombas _Midori_
body: Modern Confluence versions don't offer XML/RPC API anymore but provide the REST API.

There are examples in the [official REST API docs](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/).


Tags: confluence-server

server
How to integrate Zoho & Confluence for quick searches in the knowledge base?
Asked by Lutfiyya Dhalla:

Hi Confluence Community!

Currently I am using Zoho for my CRM and Confluence as a knowledge hub. I want to add a search widget to Zoho so my customer service reps have easy and fast access to knowledge within the CRM. Does anyone know how to do this?


Answers:
author: Shannon S
body: Hi Lutfiyya,

I'm not very familiar with Zoho but it appears the [widgets are made by their users](https://www.zoho.com/crm/help/developer/widgets/) with their development kit.

If you're having trouble with that, I would recommend reaching out via [Zoho's community](https://help.zoho.com/portal/community/zoho-crm) for help there. If you have any specific questions about [Confluence's API](https://developer.atlassian.com/server/confluence/confluence-server-rest-api/) itself, you can raise a question with us or at our [Developer community](https://community.developer.atlassian.com/).

Regards,

Shannon

comments: author: Randy Horton
body: Hi Lutiffya and Shannon,

I was curious if you ever found a solution to the question of, "How can I search Confluence pages within Zoho for related information"


author: Shannon S
body: Hi Randy,

Welcome to the Community, and thanks for following-up.

I'm not familiar with Zoho myself, and it seems that our community may not be either. I recommend using the links to Zoho's community that I shared with Lutfiyya. They would best be able to tell you how you can do that within Zoho.

Shannon


Tags: atl-int

confluence-cloud
Can I customize tables in Jira Blog with drop down menus and a COUNT function for cells?
Asked by Eddie Shim:

Hello Atlassian Community,

We are using Jira Blogs to create a tracking table for our organization. We would like to do three things specifically:

1) Create customized drop down menus for each cell, so that when we click the drop down arrow it populates with our customized choices to fill into that cell.

2) Implement a COUNT function similar to Excel where the cell tracks a specific range of cells i.e. the number of instances of A, B, C in each cell.

Thank you!


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Eddie,

Not sure if this will help, but

1. As a dropdown you can use [Handy Status](https://docs.stiltsoft.com/display/HMFC/How+to+use+Handy+Status+macro) macro ([Handy Macros](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence?hosting=server&tab=overview) app): select a status from a predefined set in page view or edit modes. See how it works [here](https://demo.stiltsoft.com/display/HM/Handy+Status?os_username=guest1&os_password=guest1&pagepropertiesreport.serverrender).
2. To calculate number of instances (A, B, C, etc) in table cells you can use [Pivot Table](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Pivot+table+macro) macro ([Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app). See how it works [here](https://demo.stiltsoft.com/pages/viewpage.action?pageId=23724570#PivotTable-SamplePivotTable).

comments: author: Eddie Shim
body: Hello Andrey,

<br />

Thank you for the answer! Are all of these apps pay for use? To your knowledge, are there any free options available?

<br />

Thanks again.

Best,

Eddie


author: Shannon S
body: Hi Eddie,

I'm not too familiar with a product called Jira Blogs. Could you let us know exactly which add-on this is so we can help you?

Regards,

Shannon

comments: author: Eddie Shim
body: Hi Shannon,

<br />

I am referring to a blog page in Confluence, more specifically editing the tables in an Excel style as referenced above inside these blog pages. Does that make sense?

Thanks,

<br />

Eddie


Tags: cloud

confluence-cloud
Why can't my confluence team members see my Trello Board macro?
Asked by Jennifer Stante:

I've used the Trello board macro and it looks great on my team site, but I'm the only one who can see it. My team site is viewable by my whole confluence team, but they can't see the Trello board.


Answers:
author: Shannon S
body: Hi Jennifer,

To confirm, you've given the users permission to the Trello board itself, but they're not able to see it on the macro? Can you confirm they're currently logged into Trello using the same email address?

Feel free to review the documentation on this as well, if you haven't already:

* [Use Trello and Confluence together](https://confluence.atlassian.com/confcloud/use-trello-and-confluence-together-943978256.html)

Regards,

Shannon


Tags: confluence-cloud

trello
Can I use a Confluence page for Click Once Distribution?
Asked by Gary Krone:

I have a c# application that I have developed for work. One of the users suggested that I automate the installation. Click Once seems like the ideal candidate since the application will check for an update every time the user starts up the application.

Can I set up a confluence page as the repository for the click once files? We usually don't have to login to confluence to access our project pages, will we have to login to access these files? Any tips on how to do this?


Answers:
author: kennyngkk
body: Hi Gary,

If you are referring to storing the files in Confluence. Yes this is possible by following the knowledge base below.

* <https://confluence.atlassian.com/doc/upload-files-139513.html>

This means you can put the files in table format with no issue.

If you are always able to access without logging in you should not have an issue downloading the file at all.

comments: author: Gary Krone
body: Storing the files on confluence is not a problem.

Accessing the files as part of a Click Once deployment is the question. I did a quick test by copying the files to the page. The only thing I can do is download the files. I can't run the setup.exe file from the confluence page and the publish.html file can only be downloaded.


Tags: microsoft
Confluence Tech Spec Examples
Asked by Kirk J Gould:

I have been asked to find some great examples of Technical Specifications that live in Confluence. If you have cool examples or ideas, please share!

This is for a group of really smart people that are just learning to use Confluence (rather than SharePoint).


Answers:
author: Shannon S
body: Hi, Kirk!

Happy to help you with that. :)

We have a few examples here on this blog that you may have run across:

* [5 real-life examples of beautiful technical documentation](https://www.atlassian.com/blog/add-ons/5-real-life-examples-beautiful-technical-documentation)

Otherwise, we have a few live examples here, if you want to peruse them:

* [Powered by Confluence](https://confluence.atlassian.com/disc/powered-by-confluence)

We also have an article that might help you in designing your technical specifications pages:

* [Develop Technical Documentation in Confluence](https://confluence.atlassian.com/doc/develop-technical-documentation-in-confluence-226166494.html)

I hope that can help you, but let me know if you have any questions about it.

Regards,

Shannon


Tags: confluence-server

server