Why are Sprint Health Gadgets not working
Asked by Jamie Green:

Each day I send a report with Sprint Health Gadgets for all of our teams. Yet recently some of the gadgets do not load. I refresh the page, and others load but not the ones that loaded previously.


Answers:
author: AhmadDanial
body: Hi, Jamie.

Since you mentioned that *some* of the gadgets do not load as expected, can you please clarify on the following:

* What specific gadgets / macro are not loading? Only the **Sprint Health** macro?
* What are you seeing on the Confluence page, specific to the gadgets that does not load? Any errors / warning? Is it rendered properly in Preview mode or nothing at all?
* Did you ensure that the application link between JIRA and Confluence is connected properly?
* Was there any changes implemented on JIRA / Confluence recently prior to this problem?
* Is this happening in any specific spaces or randomly occurring?

comments: author: Jamie Green
body: * What specific gadgets / macro are not loading? Only the **Sprint Health** macro?
* No, we are having problems also creating new versions of the page with the Sprint Health Gadget
* What are you seeing on the Confluence page, specific to the gadgets that does not load? Any errors / warning? Is it rendered properly in Preview mode or nothing at all?
* Nothing at all
* Did you ensure that the application link between JIRA and Confluence is connected properly?
* It worked until last week and existing links work
* Was there any changes implemented on JIRA / Confluence recently prior to this problem?
* No (we have cloud solution)
* Is this happening in any specific spaces or randomly occurring?
* Specific space


author: AhmadDanial
body: Hello, Jamie.

Thank you for the clarification from your end. I tried to reproduce the issue on my site and verified that I am seeing this on my end:

When adding it to the page and have it previewed:

![Screen Shot 2018-10-18 at 09.03.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/35279iF05A1385518EBF03/image-dimensions/501x122?v=v2 "Screen Shot 2018-10-18 at 09.03.04.png")

After publishing the page:

![Screen Shot 2018-10-18 at 09.00.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/35278i4FB974A020BED925/image-dimensions/497x260?v=v2 "Screen Shot 2018-10-18 at 09.00.43.png")

When I refreshed the page again, I was presented by this error due to the licensing issue:

![Screen Shot 2018-10-18 at 09.06.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/35280iC5CB2DB496E0170B/image-dimensions/504x175?v=v2 "Screen Shot 2018-10-18 at 09.06.17.png")

In your case, is it constantly showing a blank section every time you refresh the page? You also mentioned that it is happening on a specific space. Does that mean that you can add the Sprint Health macro on a new page and it gets rendered properly?


author: Randy Hutzler
body: Has there been any resolution to this issue? The Sprint Health Gadget was working for me but all of a sudden it does not work now. I don't receive an error or any message, the configuration settings window simply does not display anything. It is completely blank so I have no way of configuring the widget by selecting the Board and Sprint I want to display.

Also, this is happening on multiple spaces for me, not just one. And it seems to be impacting other gadgets as well (e.g. Activity Stream)


Tags: confluence-cloud