youngmon/atlassian-qna huggingface dataset:
Jira Automation - Send E-Mail with ALL due tasks
Asked by Lea Beckmann:

Hi there,

We use Jira Automation a lot to remind us of due tasks. I'm facing the problem that we get one email per task and I'd like to get one email with all due tasks in the next week (see JQL).

Does anyone know if this is possible and how?

JQL: project = "x" AND assignee = xx AND due \< endOfWeek("+1") AND NOT status="done"

email-text:

Dear x, this is your reminder that your task ( {{issue.summary}} ) is due on {{issue.duedate}}. Here is the link to your task: {{issue.url}}

Thanks a lot!


Answers:
author: John Funk
body: Hi Lea,

You will need to use the lookupIssues functionality. Take a look at this previous post for guidance.

<https://community.atlassian.com/t5/Jira-questions/Smart-Values-not-working-as-expected-creator-displayName-and/qaq-p/2679352>

comments: author: Lea Beckmann
body: That sounds good - I tried it but it didn't really work, seems like I'm missing a step (or two):  

1. Trigger (every Friday)

2. then: Lookup Issue -\> project = "x" AND assignee = xx AND due \< endOfWeek("+1") AND NOT status="done"

3. and: send email: Dear x, this is your reminder that your task {{lookupIssues.first.assignee.displayName}} is due on **{{issue.duedate}}** . Here is the link to your task: {**{issue.url}}**

Questions:

My second step finds every due task but it's not displayed in my sent email and what shall I enter in the bold marked variables?


author: John Funk
body: Can you share a screenshot of the actual rule?


author: Lea Beckmann
body: ![Jira Auto.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/329893iB2538AE6449EDC61/image-size/large?v=v2&px=999 "Jira Auto.PNG")

(For security reasons, I have changed the email address)


author: John Funk
body: Can you share the details of the Send Email action? (The last step)


author: Lea Beckmann
body: Sure ![Jira.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/330105iFE85DB13CFB35594/image-size/large?v=v2&px=999 "Jira.PNG")


author: Lea Beckmann
body: I figured it out, the final mail looks like this:

Dear X,

This is your reminder that the following tasks are due next week:

{{#lookupIssues}}  
- {{summary}} ({{url}})  
{{/}}


author: Jan Graeber
body: Just stumbled over this:

Is the JQL working?

Last bit looks wrong to me, should be:

"AND status not in (done)"

comments: author: Lea Beckmann
body: yes, it works - I use it for a couple of automations


Tags: automation

cloud

jira-automation

jira-cloud

rule
I lost the boards that I had on my account.
Asked by ??????? ????????:

I used to be registered with Trello through my email. I have updated the app. And after I have the system go back to my profile under my account. I thought that I must have been authorized using gmail . I went through it and did not find my boards. In the mail, I found notifications from Trello related to my old boards, but when I click on it, it tells me that this board is private and can only be granted access if I send a request. I send a request, nothing happens. It feels like when I chose to authorize via gmail, it erased my old account and created a new one with the same mail.  
I don't understand what to do please help.  
My email: vitali.kolesnik@gmail.com  
I am attaching a link to one of my boards that were before and where you want to send a request.  
<https://trello.com/c/MyfcYWPY/8-75%D0%B1%D0%BE%D0%BB%D1%8C%D1%88%D0%B0%D1%8F-%D0%B4%D0%BE%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%BA%D0%B0-%D0%B7%D0%B0%D0%BA%D0%B0%D0%B7%D1%8B10-15>  
<https://trello.com/b/Phs4ATFw/%D0%B0%D0%B9%D1%81-%D0%B4%D0%BE%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%BA%D0%B8>


Answers:
author: Dreamsuite Mike
body: Hi [@??????? ????????](/t5/user/viewprofilepage/user-id/5254064)

In this instance, I really suggest you contact Trello via <https://trello.com/contact#/> and I think they will be best placed to help you with your problem
Setting the task due date based on card's due date (relative due dates)
Asked by Erin Replogle:

Hello,

I am attempting to manage a large number of upcoming events. Each event has 10-15 tasks that must be done, but those tasks are relative to the event's due date. The due dates are entirely dependent upon customer requests, so I'm looking for a way to create a due date on a series of checklist items relative to the card's due date and not the date the card is created.

Can someone tell me if this is possible and if not, are there any plans for Trello to include this or any powerups/apps that can help me do this?


Answers:
author: Brittany Joiner
body: Hey [@Erin Replogle](/t5/user/viewprofilepage/user-id/5253898) ! Check out this post, i think it is what you're looking for, but let me know if it's not! <https://community.atlassian.com/t5/Trello-questions/Relative-due-dates-for-checklist/qaq-p/2355281>

And thanks [@Kristj?n Geir Mathiesen](/t5/user/viewprofilepage/user-id/1909016) for the shoutout! :)

comments: author: Kristj?n Geir Mathiesen
body: Very welcome, [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) , and thanks for stepping up to the plate.


author: Kristj?n Geir Mathiesen
body: Hey [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)

Aren't you the super Trello guru who could maybe, possibly help here? :)

Best,  
KGM
Duplicate card number in trello
Asked by Knot Cayatano:

Hi,   

We recently migrated to a new board and imported our Trello cards from our previous board. At that point, when we add a new card to the board it restarts to 1 and increments from there ignoring the existing card numbers.  

I currently don't know how to fix this, and if there's an API endpoint I could use to modify the current index it's using, It would help me a lot.   

many thanks!


Answers:
author: David Bakkers
body: Hello [@Knot Cayatano](/t5/user/viewprofilepage/user-id/5253859)

You can't change the indexing. The first card added to a board is card number 1, then each card added thereafter is numbered sequentially thereafter. Each card number is only be used once per board, even if the card is deleted.

The only way to start the cards at a higher number, say 192, would be to create 191 dummy cards, delete them all, then commence importing of your old cards in the sequence you want. The imported cards would still in sequential numbered order thereafter.

comments: author: Knot Cayatano
body: I never thought of that. We already have 300 plus of them, but we'll manage.   

Thanks a lot!


author: David Bakkers
body: No problem.

If you thought my answer was correct, please mark it as such. It boosts my profile and my ego :)
Is there a way to not show cards from a specific board list on the calendar?
Asked by Chris Russo:

I have a "Done" list on one of my boards. I do not want the cards from that list to show on the calendar tab. Is there a solution to this?


Answers:
author: Dreamsuite Mike
body: I really wish for Trello to enable "exclude" functions to filtering but for now you could add a label to everything not in list done and apply the filter for that label, which will carry across to calendar view

comments: author: Chris Russo
body: Thanks for the reply. I tested this and the only way to not see cards on a calendar is to archive them. I agree having more control would be nice.


author: Dreamsuite Mike
body: A simpler way to deal with this. When cards move into the list done, use automation to mark the due date as done...

Then apply this filter:

![Screenshot 2023-06-29 143829.png](https://community.atlassian.com/t5/image/serverpage/image-id/265824i2F8E8A31F76CB376/image-size/large?v=v2&px=999 "Screenshot 2023-06-29 143829.png")![Screenshot 2023-06-29 143850.png](https://community.atlassian.com/t5/image/serverpage/image-id/265823i67F08BE9E801F5FA/image-size/large?v=v2&px=999 "Screenshot 2023-06-29 143850.png")
Printing out Cards
Asked by Michael Handshy:

When I open a card and try to print - trello is locking up on me. Nothing happens it completely locks up and then I have to use task manager to shut down the program and restart.

Any suggestions


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Which Trello client are you using? (Trello itself is not locking up here, as it's a service running on another machine. It is the client that you are having a problem with, even if it's just a browser)

comments: author: Michael Handshy
body: yes it is my browser client. It happens on both of my computers I have in my shop.

also when I open task manager it has (9) next to trello. Does this mean there are 9 versions running??


author: Nic Brough -Adaptavist-
body: Your task manager will not be listing browser sessions as Trello. Can you tell us what that client is?


author: Michael Handshy
body: OK - not sure what "client" means.

I have trello installed as a software application on my computer - this client is what locks up on me when I try to print a card. When it locks up I have to open task manager and close down trello

I opened a browser and logged into trello and did the same process as before of printing a card and it worked - like my desktop client of trello used to.

2.14.2 - 632 is under About Trello under settings.


author: Sylvain Bilodeau
body: I have the exact same problem. Trello Desktop app does not print cards. After launching a print, trello is not responding and I have to close it. When I use Trello within a web Browser, the printing works.

I have tried:

* the reinitialisation of local data
* the uninstall/reinstall

still the same issue occurs.

It happens wheter it is with a physiccal printer, an adobe PDF printer or Microsoft to pdf printer. This is not a driver issue.

One hint maybe: the preview of the printing is displayed previoulsy a successfull printing, whereas it is not showing when trying with the desktop app.

Thank you for getting back with a diagnosis/fix; this thread has been unanswered since a week and an half and needs a solution.
Error uploading folder from integrated Google drive - blank popup screen
Asked by Heidi Wittmann:

Hello -

Hope anyone can help. When attempting to attach a folder through the Google Drive Power Up, after selecting the relevant Gmail account, the popup window goes completely blank and does not allow any further action. Google Drive integration is complete and the gmail address in question has already been logged in to.

The same error happens both in Safari and Firefox. Chrome doesn't work on my computer and I won't use it.

Thank you in advance for any advice or tips.


Answers:
author: Barbara Curry
body: Same error here. Tried multiple browsers. Disconnected and reconnected. Went into Google Drive admin settings to ensure it was blocking the connection somehow. Any updates on if/when this may be fixed. Thank you!


author: Andrea Crawford
body: Hi [@Heidi Wittmann](/t5/user/viewprofilepage/user-id/5253518) and [@Sanyi](/t5/user/viewprofilepage/user-id/5253689) , I'm also able to reproduce this issue on my end. I'm passing this along to our developers so we can fix the issue. Thank you for reporting it.

comments: author: Heidi Wittmann
body: Has there been any update on the error? thank you


author: Scott A
body: [@Heidi Wittmann](/t5/user/viewprofilepage/user-id/5253518) Any update?


author: Sanyi
body: Same error here - blank popup screen when trying to attach a file from Drive.

Using Firefox.
Como restringir o acesso de um observador ? apenas um Cart?o?
Asked by Edijonas Florencio:

Boa tarde.

Eu tenho um Quadro de clientes, gostaria de poder compartilhar com eles o andamento do seu processo individualmente, sem que um consiga ver o processo do outro, por?m, n?o estou conseguindo fazer com que o Cliente fique restrito ao seu cart?o.

Existe alguma forma de fazer essa restri??o?


Answers:
author: Sal
body: Oi [@Edijonas Florencio](/t5/user/viewprofilepage/user-id/5253515)! Infelizmente, n?o. N?o teria como restringir o acesso de membros Observadores do teu quadro para que eles visualizem somente os quadros que eles precisam ter acesso. Entretanto, eu te recomendaria dar uma olhadinha em alguns Power-Ups terceiros que est?o dispon?veis para o Trello atrav?s deste link <https://trello.com/power-ups/search?q=share>. ? bem poss?vel que haja algum Power-Up que possa adicionar esse recurso aos teus quadros do Trello. Espero ter conseguido te ajudar.
Severity of problem/task
Asked by Maria Barbulescu:

Hello,

I want to be able to calculate the severity of a ticket based on multiple variables:

- time spent in solving the ticket

- number of affected customers (intervals 0-10 customer, 10-50, more than 50)

- severity of problem (1- low, 2- medium, 3 high)

At this point i don't know where to start.

I want to be able to do this thing both on Jira and Trello.

Thank you!


Answers:
author: Dreamsuite Mike
body: I can help you from the Trello side of things.

* You can have a custom field that keeps track of the time the ticket has existed before hitting "closed",
* You can use a dropdown custom field for 0-10, 10-50, 50+
* You can have a dropdown custom field for Low, Medium, High

You can then have a numeric "Severity" custom field that is calculated based on the above conditions and an automation that when the custom fields above are complete, set Severity to "{{%Open Time}} \* ({{%Affected Customers}} \* {{%Severity}}"

You can tailor the calculation to your needs. You can find out more here:

<https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>
Can i publish task by API?
Asked by Ayyub Mustafo:

i have a CRM. I want to publish tasks to trello by CRM


Answers:
author: milynnus
body: [@Ayyub Mustafo](/t5/user/viewprofilepage/user-id/5253112)

You can certainly do that. The implementation will depend on the services available on your CRM. For example if you have webhook, then the endpoint receiving the messages can write to Trello or if the endpoint is Zapier or Make, you can use Zapier action or Make modules to eg create cards in Trello.
Why can't I use dropdown custom fields with the Dashcard power-up tool?
Asked by Chlo? Perceval:

Hi,

I use the dashcard power-up to count cards from a Trello board.

One of the custom fields on this board is a drop down field named "publication month". It allows me to see when projects are published throughout the year.

However I cannot use the dashcard power-up to track this, since the only custom fields I can select in my dashcard are the checkbox ones (see screenshot).

Is there any reason for this? Is there a way to have my other custom fields show up on the dashcard?

Thanks a lot,

Chlo?

![Screenshot 2023-06-26 at 12.04.24.png](/t5/image/serverpage/image-id/265010i32FA9351A55EAC60/image-size/large?v=v2&px=999 "Screenshot 2023-06-26 at 12.04.24.png")


Answers:
author: milynnus
body: [@Chlo? Perceval](/t5/user/viewprofilepage/user-id/5253194)

What I understand is that only CF of type text can be used in Dashcards.


author: Sayed Bares [ServiceRocket]
body: [@Chlo? Perceval](/t5/user/viewprofilepage/user-id/5253194) welcome to the community!

Does the board **Collections - Editorial Calendar** has "publication month" customfield?

if you add a new custom Dashcard filter do you see the "publication month" customfield option?

comments: author: Chlo? Perceval
body: Hi!

Yes, it does (it's a dropdown though, not a list, see screenshot).

And no, if I add a new dashcard I can only see the checkbox custom fields, so not this one. ![Screenshot 2023-06-26 at 13.23.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/265021iF4B45F1E4DE9665F/image-size/large?v=v2&px=999 "Screenshot 2023-06-26 at 13.23.06.png")


author: Sayed Bares [ServiceRocket]
body: [@Chlo? Perceval](/t5/user/viewprofilepage/user-id/5253194) I tried to replicate this but I am unable to. The Dashcard allows me too add dropdown:

![dashcard.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/265291i74F5151FAC7B80BD/image-size/large?v=v2&px=999 "dashcard.jpg")

I would suggest checking with [Trello Support](https://trello.com/contact) on this.


author: Chlo? Perceval
body: Oh wow that's interesting, thanks for trying to replicate! I'll see if Trello support can help me here.


author: Sayed Bares [ServiceRocket]
body: You are most welcome [@Chlo? Perceval](/t5/user/viewprofilepage/user-id/5253194) :)

If you manage to fix it with the support then please update us here, so it can help others facing the same problem.


author: Chlo? Perceval
body: will do!
Wie bekomme ich es hin, dass vollst?ndige Checklisten automatisch ausgeblendet werden ?
Asked by Matty H?hling:

Hallo an alle,

Ich w?rde gern f?r eine bessere ?bersicht in meinem Prozessablauf, vollst?ndige Checklisten automatisch ausblenden lassen. Kann mir evtl. jemand sagen wie ich das hinbekomme ?

Absolut optimal w?re es auch wenn es noch eine M?glichkeit geben w?rde die vollst?ndigen Checklisten nach unten in der Liste zu Verschieben, so dass man oben immer die aktuellen Aufgaben im Blick hat. Ist das m?glich ?


Answers:
author: milynnus
body: [@Matty H?hling](/t5/user/viewprofilepage/user-id/5253072)

If I am not mistaken you can opt to hide completed items. But if you want completed it to be push to the bottom then you will need to use Trello Api. I have an Australian client doing this in her board.

comments: author: Matty H?hling
body: Thanks for the answer.  
I know how to hide them manually, but can I also set this to happen automatically?


author: milynnus
body: [@Matty H?hling](/t5/user/viewprofilepage/user-id/5253072)

I think it is an UI implementation. Once the hide is set, any subsequent completion of an item should cause it to be hidden. I cannot find any attribute that is set at the item level except for state = complete/incomplete.
How to export Trello card description
Asked by Peter Cranston:

Hi,

one of my clients has asked if it is possible to export the Trello card description. They can export the entire board to excel using Blue cat reports but this does not pick up the description. Are there any ways that this can be done eirther by power up or withoin trello itself.

Their requirement ois to generate a report for selected cards and to include the card description in that report.

Thanks

Peter C.


Answers:
author: Sayed Bares [ServiceRocket]
body: Hi [@Peter Cranston](/t5/user/viewprofilepage/user-id/4997002) ,

You can just use the native [Trello CSV Export](https://support.atlassian.com/trello/docs/exporting-data-from-trello/) and it should include your description (I tested it out and can confirm this).

FYI, the native exporter comes in Premium offering.

Hope it helps!

comments: author: Peter Cranston
body: Thats great. Exactly what we want.

Many thanks,

Peter C.
Why is my link grey and unable to be clicked?
Asked by James Marland:

I have used Trello many times and normally I paste links into the cards.

This time I made a video with Descript and posted the link. I made sure the link was shareable. But when I post it into Trello it is not clickable. It is greyed out or has a grey highlight.

What does this mean and how do I fix it?

When I go into the card, copy the link I just pasted, then paste the link in Chrome browser it goes right to the video.

I have done this same process repeatedly with the same video program (descript) on a board I don't own.


Answers:
author: Alex W
body: Hey [@James Marland](/t5/user/viewprofilepage/user-id/5252739) - welcome to the Community!

Can you show a screenshot of what you mean here?

comments: author: James Marland
body: ![Screenshot 2023-06-27 100525.png](https://community.atlassian.com/t5/image/serverpage/image-id/265328i03750EE845DEB66B/image-size/large?v=v2&px=999 "Screenshot 2023-06-27 100525.png")![Screenshot 2023-06-27 100545.png](https://community.atlassian.com/t5/image/serverpage/image-id/265326iB9EF10055318E72C/image-size/large?v=v2&px=999 "Screenshot 2023-06-27 100545.png")![Screenshot 2023-06-27 101145.png](https://community.atlassian.com/t5/image/serverpage/image-id/265327i88A8E0C33A385D89/image-size/large?v=v2&px=999 "Screenshot 2023-06-27 101145.png")![Screenshot 2023-06-27 101344.png](https://community.atlassian.com/t5/image/serverpage/image-id/265330i69654E16A9C7C88A/image-size/large?v=v2&px=999 "Screenshot 2023-06-27 101344.png")


author: James Marland
body: The pictures above show my issue. There is one image with a greyed-out link that you can't click.

There is another image of where I got the link (from the descript program).

There is a blue link that looks the same as the link from the descript. It is the link from the URL in the crime browser and a picture of where I got that link.

Why is the Descript link grey, and the URL link blue but they look the same? What am I missing?

The program I paste these links into right now is Trello.

I don't know if this is a Trello issue or feature, a Descript issue, or just a me issue and I am doing something wrong.


author: Alex W
body: Hi James, it looks like you've copied the link in in code format. Can you undo that formatting?


author: James Marland
body: I am not exactly sure how I copied it in code format. I just hit the button in Descript that said "link." Well, the picture of a chain link. How do you copy something in code format anyway? I don't know how to do that. On the flip side, how do you make sure you are not copying code?

Maybe paste it as plain text? I am at a loss.

James


author: Alex W
body: Hey James, I can't really comment on how you did it. My recommendation would be to remove it and repaste it. There's no need to apply any formatting to your link, if you just copy it in, it'll format itself.
Bug Affichage dans les playlists
Asked by Gabriel:

![trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/264887iC51F3500EEFA7F55/image-size/large?v=v2&px=999 "trello.png")

Bonjour,

depuis quelques jours , lorsque je fait des liens vers des cartes dans trello dans une playlist je n'ai plus de titres des cartes en lien dans mes playlist mais juste le mot Trello. je suis oblig? d'affich? la carte pour savoir a quoi ca corresspond.  
Enorme perte de temps, je travaille bcp avec les playlists pour gain de place.

Cela ne faisait pas ca auparavant, quelqu'un aurait-il une reponse ?   
Comportement uniquement sur PC

Chrome mis a jour  

Version Mobile, pas de souci pour l'affichage des titres des cartes en lien.

Merci pour votre aide

Gabriel  

Edit: Solution trouv?e ? priori. Probl?me de cache.   
(je ne vois pas comment supprimer le post)  
:)


Answers:
author: Gabriel
body: Solution trouv?e ? priori. Probl?me de cache.   

:)

*** ** * ** ***