youngmon/atlassian-qna huggingface dataset:
Unable to connect G-Suite after transferring organization
Asked by 57_Wolve:

The only way it would let me transfer my organization into another was to disconnect G-Suite and the domains.

Once everything transferred, I tried re-connecting G-Suite, and now I get this error.

![2020-06-06_07-13-51_a6120f4e-fd35-4a6b-bb19-9700648c5c55_1591427631.png](https://community.atlassian.com/t5/image/serverpage/image-id/98035i77D742DA2A2F3026/image-size/large?v=v2&px=999 "2020-06-06_07-13-51_a6120f4e-fd35-4a6b-bb19-9700648c5c55_1591427631.png")


Answers:
author: Narmada Jayasankar
body: Hi,

I can help figure out what is going on in our G Suite integration feature for your org if you give me the domain(s) from the G Suite you are trying to connect.

Thanks,

Narmada Jayasankar

Senior Product Manager, Atlassian

comments: author: 57_Wolve
body: The domain should be dynacentri.com


author: Narmada Jayasankar
body: Hi 57_Wolve,

Your organization has this domain verified through the DNS method. You will need to remove this domain from your org before you connecting to G Suite. When you connect to G Suite, we sync all the verified domains and mark them as verified in Atlassian. Since a domain can only be verified once, the G Suite connection will fail when it encounters that a domain it's trying to sync is already verified in the org.

So, to summarize, remove domain dynacentri.com from the org before connecting to G Suite.

<https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html>

### Remove a verified domain {#toc-hId-1167469686}

When you remove a domain from your list of verified domains, the users with that domain are no longer managed and won't appear on your **Managed account** page.

To remove a verified domain, click **Remove** next to the domain and verify that you want to remove it. We'll email users with that domain to let them know that their account is no longer managed.

Thanks,

Narmada Jayasankar

Senior Product Manager, Atlassian


author: BORJA ALVAREZ ALVAREZ
body: Hi Narmada,

We are in the same situation. We removed the verified domain by DNS mehtod but we are still unable to connect our g suite.

Any ideas?

Thanks and regards!


Tags: account

g-suite
reset password
Asked by anshul thakur:

Hi

<br />

I am not receiving password reset emails from JIRA cloud. My mail id is thakur.ansh054@gmail.com

Please, help me to fix it


Answers:
author: Ollie Guan
body: Hi [@anshul thakur](/t5/user/viewprofilepage/user-id/3951349) ,

Submit a request below and try to contact the support team.

<https://support.atlassian.com/contact/>


author: Prashant Garg
body: Hi,

Would you please reset my Jira password:

Here are the details:

---------------------------------------------------------------------

Username: pgarg

Email: [Prashant.Garg@gmi-mr.com](mailto:Prashant.Garg@gmi-mr.com)

Full Name: Prashant Garg


Tags: account
How can I merge 2 atlassian sites(products) in 1 within 1 organization?
Asked by Elizabeth Troianova:

Hi!  

Our organization used to have 2 different atlassian clouds, which we successfully merged into 1. Now we have 2 sites that belong to 1 organization.

In 1 site we have our Jira completely setup. In another - Confluence.  
Both Jira and Confluence belong to the same project.  
I linked them up together, just like shown here:  
<https://www.youtube.com/watch?v=UQH8STuGJc0>

But when I go to the Jira "Pages" it offers me to start a trial for Confluence.  
I suppose this is because they belong to different sites of our organization.  

Please let me know whether there's a way to merge them to 1 site(product) or launch "Pages" in some other way.

Thanks!


Answers:
author: Kieren
body: Hi Elizabeth,

You've hit the nail on the head with this problem, each product is on a separate site... They need to be merged into one site.

To do this, you can migrate Confluence to the Jira site, or vice versa. There's more information on how to do this here: <https://confluence.atlassian.com/cloud/import-and-export-data-873871368.html>

Before deciding which product you migrate, you should consider which product has the most complex security permissions and which one has more content in it. e.g. do you restrict a lot of spaces and pages in Confluence or do you have a lot of Confluence spaces? Then export the smaller/simpler one, as you're more likely to have fewer complications.

I'd recommend testing the export/import first as well. You can create a free version of Jira and Confluence to test this out, then delete the products after you're done.

Hope that helps!

-Kieren

Atlassian, Product Manager - Identity

comments: author: Kieren
body: Also, if you're stuck, reach out to our Support Team for help.

<https://support.atlassian.com/contact/>


Tags: account
confirmation email does not have a link to verify
Asked by vranjith:

Hi,

I'm trying to change my email address via [https://id.atlassian.com](https://id.atlassian.com/).

I filled out my new email address, and the following confirmation mail was sent to the address.

**You recently changed your email address in your Atlassian account. To confirm the change please check xxxxx@aaaaaa.com to verify it's really you and complete the update.**

and i'm checked in spam folder,junk email folders also but there is no verification link to verify my email.

How to change my email.


Answers:
author: Adarsh
body: Did you try to resend the email again? Sometimes if the inbox is full - verification email will be bounced back and blocked for a short duration of time.


Tags: account
Hello atlassian users, I am a new user hare. I want to share an post my Ideas and others How to get
Asked by Nsengimana Jean de dieu:

1. ![IMG_20200412_193955_120.jpg](/t5/image/serverpage/image-id/96133iE74AF0F26615CFA5/image-size/large?v=v2&px=999 "IMG_20200412_193955_120.jpg")


Answers:
author: Grigory Salnikov
body: Hello [@Nsengimana Jean de dieu](/t5/user/viewprofilepage/user-id/3933179) and welcome to our Community!

comments: author: Nsengimana Jean de dieu
body: **ok thank you**


author: Nsengimana Jean de dieu
body: I need more information about


Tags: account
How do I remove Cancellation pending
Asked by Taiyr Begeyev:

"We've received your request to cancel this site. You won't be charged with your next renewal." How to remove this message?

![Screenshot 2020-05-13 at 15.49.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/94698iC9350997983A8D2A/image-size/large?v=v2&px=999 "Screenshot 2020-05-13 at 15.49.36.png")


Answers:
author: Jeff Mosawy
body: Hi Taiyr,

In order to omit the message and set your subscription as *active* , you may change your plan temporary without entering your credit card info. That is, click on the link **change** , choose *Standard* plan, and then return back and change it to the *Free* plan again. After that, you might check <https://my.atlassian.com> and you'll notice that your subscription is changed from *inactive* to *active*.

Cheers,

Jeff

comments: author: Dave Liao
body: Thanks for posting this Jeff!

This is the way. ? I can confirm that this workaround *still* works as of December 2022, and there's no other way I've been able to figure out to do this.


Tags: account
Failed Connect of Atlassian Cloud with G-Suite.
Asked by effectlab.de:

After trying to connect my Atlassian ID with G-Suite, the following error message occurred.

German Original: "Die G Suite-Instanz, die sie verwenden m?chten, wurde bereits mit einer Organisation verbunden."

It says that the G Suite-Instance has been already connected to another Atlassian ID.

So here I need help, because I couldn't find any other API connection in my G-Suite Account.

Kind regards,

Thorsten


Answers:
author: Samuel Westen
body: I am currently experiencing the exact same issue. Can an admin from Atlassian please advise where we can 'disconnect' the 'other' Atlassian organisation from out GSuite/Google Workspace account.


Tags: account

g-suite
How to switch to login using Microsoft 365
Asked by Peter Scheidt:

Hi,

is there any way to switch an existing Atlassian ID account to using Microsoft 365 as a login? The e-mail-address is the same for boths.

So far, there is no integration between Azure AD and any Atlassian Cloud product.

Regards  
Peter


Answers:
author: Peter Scheidt
body: No problem, just click on "Login with Microsoft"

comments: author: Doug Martin
body: How do you prevent a user from then using either the Login with Microsoft AND the local Atlassian account. It seems l can login either way now.


author: S?bastien Anselment
body: I am having the same issue. How can we handle this?

Do you have the same content both for local and for Azure account?


author: Doug Martin
body: The content is the same no matter what method I use to login. This creates a security hole because when someone leaves the company, they can just use their Atlassian created account as opposed the to the login that is linked to their Microsoft 365 login.

I never got my answer.


author: S?bastien Anselment
body: Ok, thank you. Same content is good on the one side.

Is there no option to kick out ?local" Atlassian accounts?

If an emloyee has left the company they can't finalize re-registration without access to the mailbox - if it's still existing at all ... So there would be no security hole.


author: Doug Martin
body: I can't say that I have tried logging in as a Microsoft 365 disabled user but my thought was that if you are able to login as the local "atlassian" type account, and still get to the same profile, there is no re-registration as their local atlassian account would still be registered I would think.


author: S?bastien Anselment
body: That's why I asked if you can delete (local Atlassian) accounts in the Atlassian admin area.


Tags: account
Cannot access Atlassian Login page, it keeps refreshing
Asked by Extra_Mail:

When I click on Login on <https://atlassian.com/> , I am redirected to a blank page which keeps refreshing.

I am new to Atlassian as a private user.


Answers:
author: Adarsh
body: If are you trying to login, you can go to [id.atlassian.com](http://id.atlassian.com)


author: V Sharmendra
body: Could you please clean you browser cache and try again?


Tags: account

login
Where can I get my certification bill receipt?
Asked by tobias_schaer:

Hi there community,

I must have lost the bill for my ACP-100 certification which is needed by my company. Is there a way to retrieve this from my certification portal profile somehow?

I have already paid and now need the original bill/invoice provided by Atlassian. I don't recall having received a corresponding mail, but might just have deleted it.

Have a good day and best regards,  
Tobias


Answers:
author: DPKJ
body: [@tobias_schaer](/t5/user/viewprofilepage/user-id/3805845)A bit lengthy process but I worked for me.

1. Visit Atlassian University Certification Page - <https://www.atlassian.com/university/certification>
2. On Top-Right you will see yellow bordered button to login to certification portal![Screenshot 2020-04-27 at 11.49.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/92310iFE697922A693041D/image-dimensions/181x50?v=v2 "Screenshot 2020-04-27 at 11.49.58 AM.png")
3. Click button and login to certification portal using your certification portal credentials (ATxxx, xxx is some long number and password)
4. On home page click on button "Schedule and Take Exams with Kryterion" ![Screenshot 2020-04-27 at 11.51.54 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/92311i850D176F0AA98391/image-dimensions/209x41?v=v2 "Screenshot 2020-04-27 at 11.51.54 AM.png")
5. This will take you to a login page and on click that login button you will be on site where all exams are taken and registration for them is done.
6. On Kryterion site, go to tab "Receipts" here you can find desired examination bill/receipt![Screenshot 2020-04-27 at 11.55.22 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/92312i58E7D3E5189004AF/image-dimensions/482x58?v=v2 "Screenshot 2020-04-27 at 11.55.22 AM.png")

Hope this resolves your issue.

comments: author: tobias_schaer
body: Hi there [@DPKJ](/t5/user/viewprofilepage/user-id/690016) ,

this was actually very helpful. Many thanks for your fast response!

Have a good time ahead and best regards,  
Tobias


author: James Rickards (Deloitte)
body: The site has changed since this answer.

There is no longer a yellow button at that URL, and there is no "receipts" in the certification portal.


author: shruti gupta
body: Yes , you are correct. I really need the receipt for the certification I recently acquired .

Can someone help here .

Thanks


author: Armando S?nchez Pe?a
body: I have de same problem with PSI web site

I wrote 3 times and in only once they said me that I must to call to a international number.


Tags: account

acp-100

certification
Can't create support Ticket with Atlassian
Asked by Erik Buchholz:

When I go to <https://support.atlassian.com/contact/#/> (I'm logged in),

I can fill in the contact form but when I try to submit. I always get the error message:
> Something went wrong, please try submitting your request again.

I tried several times, but it's still not working.

I'm using Ubuntu and Firefox 60.9.0esr (64bit)

Anyone else having this issue?


Answers:
author: Erik Buchholz
body: I created a ticket with my mobile phone. There I saw a recapture that was not there in ubuntu. Perhaps this is the problem. With my mobile phone I was able to create the ticket.


author: Jakub Vojtisek
body: I had the same issue today using Chrome browser. In the end I was able to submit my request using Firefox. The difference was that in Firefox there was a reCaptcha widget just above the submit bottom. In Chrome it was missing.


Tags: account

atlassian-support
Subscribing to Technical Alerts and Product Announcements
Asked by Lynette_Hui:

I would like to know how to email subscribe to Technical Alerts and Product Announcements?

And see the existing subscription?

Previously, l was able to subscribe to the email channel to the below link:  
<https://confluence.atlassian.com/kb/subscribe-to-proactive-announcements-277250853.html>

But right now, I couldn't. May I know the next action for this to proceed?


Answers:
author: Daniel Eads
body: Hey Lynette, welcome to the Community!

The page linked to in that document for changing your email preferences (my.atlassian.com/email) is indeed broken at the moment. We're tracking this and working to get a fix!

In the meantime, you can use this URL to see the email details associated with your Atlassian account:  
<https://id.atlassian.com/manage-profile/email>

At the bottom of that page, there's a link to click in the **Email notifications**section.

After clicking that link, you'll be on the email subscriptions page where you can subscribe to technical alerts and product announcements.

![email-37589.gif](https://community.atlassian.com/t5/image/serverpage/image-id/91664iF10FEC79F513D200/image-dimensions/509x335?v=v2 "email-37589.gif")

Cheers,  
Daniel \| Atlassian Team

comments: author: Lynette_Hui
body: Hi Daniel,

Noted, on this thank you.

This solved my question on the existing subscription part.


author: JimmyVanAU
body: Hi Lynette,

I can see an issue with my.atlassian.com/email too. I'll get this escalated.


Tags: feedback-forum
why can't login to my.atlassian.com
Asked by IMSTAROP:

always loop and redirect my and id, anyone can help me?


Answers:
author: IMSTAROP
body: I has use other browser (Safari private mode), but same problem still.

<br />

and can't contact the support team too.![?? 2020-04-20 00.35.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/91144iBDA6F06DF76F5E16/image-size/large?v=v2&px=999 "?? 2020-04-20 00.35.19.png")


author: Kurt Klinner
body: [@IMSTAROP](/t5/user/viewprofilepage/user-id/3837683)

Hi and welcome to the Atlassian community.

Just had a quick chat. I am able to login to my.atlassian.com with my credentials. Did you check with another browser.

If the problem still persists than i would suggest to reach out to the support team via <https://support.atlassian.com/>

Cheers

Kurt


Tags: account
I don't be able to sign in
Asked by Diana de Vicente:

Hello,

I don't be able to sign in to my account from chrome. If I start a private session I can sign in, but if I use the normal session in chrome I can't.

I have deleted all my cookies and navigation data and restart the chrome, but it's impossible to sign in.

Can you help me please?


Answers:
author: Aneita
body: Hi [@Diana de Vicente](/t5/user/viewprofilepage/user-id/3868036)

Can you let me know what issue you're running into or what error you see when you're trying to log in?

Thanks,

Aneita


Tags: account
[Solved] G Suite sync & domain verification
Asked by Romain C:

Dear reader,

I created an Atlassian account to test both JIRA Cloud and Confluence Cloud with a first email address: ident+atlassian@domain.fr

I then sync G Suite domain.fr with Atlassian. Thus I am able to log in with ident@domain.fr with G Suite identity management but not with ident+atlassian@domain.fr anymore.

Now it seems that the admin (which was associated with ident+atlassian@domain.fr) is lost.

Surprisingly, the domain is no longer verified in spite of the G Suite Sync which is no compliant with the documentation:

<https://confluence.atlassian.com/cloud/connect-to-g-suite-873918510.html>

Any idea ?

Thanks,

Romain

Solution: the admin account was lost...


Answers:
author: Narmada Jayasankar
body: Hi Romain,

Does your account ident+atlassian@domain.fr exist within your G Suite identity management that is connected to your Atlassian?

When you connect G Suite to Atlassian, you also enable SSO with Google. All users under the domain sync'd from G Suite will only be able to log in with SSO. If an account on the domain is not in G Suite, but is in Atlassian, that account will be blocked from logging in.

If you disconnect Atlassian from G Suite, you should be able to login to Atlassian with ident+atlassian@domain.fr using the account password. You can then give ident@domain.fr admin privileges. Alternately, if you add ident+atlassian@domain.fr to you G Suite, you should be able to login via SSO.

Hope this helps! Please let us know if we can help your further.

Cheers!

Narmada Jayasankar

Senior Product Manager, Atlassian

comments: author: Romain C
body: Hi Narmada,

Hope this message finds you well !

Thank you for your quick reply !

Indeed the solution you suggested is the perfect one. I found it by myself yesterday. To give you further information about the problem I faced to yesterday:

* I indeed created the first account with the email address ident+atlassian@domain.fr
* I then sync my G Suite account. The login ident+atlassian@domain.fr was no longer "available". Indeed all my login attempts directed me to the Google login interface and then expected the login ident@domain.fr
* It seems that another organisation has been created, with the same domain, with login ident@domain.fr
* Finally I managed to login again with the ident+atlassian@domain.fr login. I then transfered admin rights, technical account,... to the ident@domain.fr account and merge the two organizations
* Once connected with the ident@domain.fr again I deleted the account associated with ident+atlassian@domain.fr
* I finally sync my G Suite again (cause I the meantime, I stopped the sync via the G Suite Admin Console)

Best regards,

Romain


author: Narmada Jayasankar
body: Hi Romain,

Glad to hear that you were able to get things sorted!

Cheers!

Narmada Jayasankar

Senior Product Manager, Atlassian


Tags: account

domain

g-suite
I would like to see all the comments where I've been mentioned
Asked by Elena Bertucco:

I would need a way to be able to see in one place all the comments in which I was mentioned. Comments are the only way for me to stay updated on projects. I've tried dashboards but there doesn't seem to be a way. Could it be through the filters? trying to filter comments that say "@myname" comes up every time I am mentioned and not just if I am mentioned. Is there any other way?


Answers:
author: Aakash Bonagiri
body: Hi [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812)

Can you try running the following JQL - comment \~ currentUser()

comments: author: Elena Bertucco
body: Wow, thanks. Do you think is possible to show directly the comment and not the task?


Tags: cloud

jira-cloud
Problems setting a product for an organisation
Asked by Evgeniya Slinko:

I am trying to setup Jira Product for an organisation (see Estonians888) and after trying it gives a technical problem. I was trying to recreate estonians888.atlassian... or reuse, would still give an error. It was created long time ago, maybe some data inconsistency on a deep level remained after some of versions data migrations...  

Need help :)

![Screenshot 2024-09-16 at 16.22.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/347542i8C457662CCEC10D5/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 16.22.40.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Checking from my end, I could see Jira product has been enabled on your site. Thanks

comments: author: Evgeniya Slinko
body: Yes! Now it works! Thank you :)


Tags: cloud

jira-cloud
Why am I getting "your connection to this site is not secure" when entering my Atlassian url?
Asked by Inna S:

Hi,

I now have the alert displayed along with my root Atlassian site url, saying "Your connection to this site is not secure".

The site never loads.

Jira status page reports some minor performance issue but it is really a major 'system down' event for us.

Removal of the data from the browser does not help.

Any clue?

Thank you.

An update 1: same country, different IPs behave differently.

An update 2: update \& restart the browser resolved the issue.


Answers:
author: pinky_reddy
body: Hi [@Inna S](/t5/user/viewprofilepage/user-id/4979185)

Welcome to the Community

Looks like there is an active incident reported. You can see more details here

<https://jira-software.status.atlassian.com/>

Is your Atlassian instance Cloud?

comments: author: Inna S
body: Yes, it is cloud and their incident report does not mention inability to log in and the 'insecure' note by the site main url.


Tags: cloud

jira-cloud
Automation rule to set an Epic to Blocked when all its issues (a specific one) are in Blocked.
Asked by vincenzo_spatafora:

Dear Community,

I would like to create an automation rule such that when all the issues (and a specific issue type) of an Epic are set to Blocked, the Epic is set too to Blocked.

Here my rule logic/flow but it's not working and I don't really understand what is wrong:

the audit log says "The following issues did not match the condition" but I'm sure all the specific issue type are in blocked status.

Can you please help me out?

Thanks in advance,

Vincenzo.

![Epic_Blocked.PNG](/t5/image/serverpage/image-id/347528iF6044AF4D52DA9A4/image-size/large?v=v2&px=999 "Epic_Blocked.PNG")

I use Jira DC version 9.12.12.


Answers:
author: vincenzo_spatafora
body: I use Jira DC version 9.12.12.


Tags: data-center

jira-data-center