youngmon/atlassian-qna huggingface dataset:
Issues with setting a deadline
Asked by Mia Rustemeier:

Hello Trello-Team,

since today I can only place deadlines with a.m. and p.m. at the end (e.g. 08:00 a.m.).

That causes issues with my german coworkers. They dont speak englisch and dont understand the difference between a.m. and p.m.

How can we deacticate the feature (we have not activated in the first place).

Thank you!


Answers:
author: Alisson Sartor
body: Hello, Mia!  

Welcome to the community!  

We received quite a few reports about this issue and have just released a fix! Please refresh the page to check if the time format is back to the preferred one on your end, too.

Let me know if the issue is resolved now or if there's anything else I can do to help!  

Kind regards,  
Alisson  
Trello Team

comments: author: Mia Rustemeier
body: The issue is resolved. Thank you very much! :-)


Tags: cloud

trello-cloud
Error setting deadline
Asked by ?????? ?????????:

Hello!

I have a problem.

In the Trello card, I can't change the time in the "Due/term" section. Only real time. And of course deadline is always expired -_-

Help me please!

Fix this error asap ?


Answers:
author: Alisson Sartor
body: Hello, ?????? ?????????!  

Some users reported an error with our due date format. A fix was released. Is it working now for you?  

<br />

I'm on the lookout for your reply!  

Kind regards,  
Alisson  
Trello Team


author: ?????? ?????????
body: ???? ???? ??????? ??? ??? ?????????? ?????? ?? ???? ????? ? ???? ????? ??????? ?????... ????????


Tags: cloud

error

term

time

trello-cloud
Automatic checklists
Asked by Pete Stevenson:

Firstly, i have a board for my vehicle fleet, then I have a list for each vehicle in the fleet, I would like to attach a prestart checklist that automatically populates when they open a new card, how do I do this?

Secondly, if I have a different checklist for each list (vehicle) can I automate this for each list


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Pete Stevenson](/t5/user/viewprofilepage/user-id/5534845) welcome to the community :) Yes, it's definitely possible to achieve what you want using [butler automation.](https://support.atlassian.com/trello/docs/automation-overview/)  

Here are some suggested steps:  
1. Create a template card called "Checklist Templates" or whatever you want to call it  
2. Create a checklist for each vehicle and name the checklists the **exact** same as the list names  
3. Add the relevant items under each checklist  
4. Create an automation rule that looks up the relevant checklist based on what list the card is in and add it to the newly created card.  

Here's an example of the rule you could use:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333610i37F8F5BF6B1A5842/image-dimensions/560x370?v=v2 "image.png")  
{cardlistname} is the variable. So for example, if you add a card to the list "Tractor", it will add the "Tractor" checklist to the new card.  


author: milynnus
body: [@Pete Stevenson](/t5/user/viewprofilepage/user-id/5534845)

This article describes a board design that does what you wanted

<https://newblogdoc-1-l0174261.deta.app/posts/from-idea-to-design-a-software-product-development-example/>

Furthermore there is another article a project for used car sales

<https://newblogdoc-1-l0174261.deta.app/posts/coordinate-used-car-sales-refurnishing-and-repairs/>


Tags: cloud

trello-cloud
Another vote from me.
Asked by Stefan Palm:

I have to select "Sort By" and change it to Alphabetic countless times per day...


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Stefan Palm](/t5/user/viewprofilepage/user-id/5534803) you can utilise automation to help here...try something like: "every day at 7am, sort list alphabetically" or "when a card is added to the board, sort the list alphabetically".  

If you select the ellipses within a list, you'll see an easy way to add automation to that list.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333611i0A1B295987AF5961/image-size/large?v=v2&px=999 "image.png")  

You may need to create a custom rule if the options there aren't what you want. Just select "Create a rule".


author: Alisson Sartor
body: Hello, Stefan!  

Can you give more details about the issue you are facing? Is this related to some power-up or a feature on Trello itself?  

Kind regards,  
Alisson  
Trello Team


Tags: cloud

trello-cloud
How can I set an action like sending SMS if P3-P5 only then Call and SMS if P1-P2?
Asked by Marlon Silva:

I have a premium subscription and I just mapped the priority between JSM and OpsGenie. Currently, we receive calls and SMS regardless of Priority level. How can I set to send SMS only if P3-P5 alert then resume call and text with P1-P2 alert? do I need to set it thru policy?

Thank you


Answers:
author: John M
body: Hi Marlon,

You can specify the type of notifications to be sent out using [notification rules,](https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/#Notification-Rules) which are set in the user's profile.

By setting filters, you can send notifications for only P1, JSM alerts. Here is an example:

![2022-04-14_23-36-42.png](https://community.atlassian.com/t5/image/serverpage/image-id/193074i8057AA5E16CD6968/image-size/large?v=v2&px=999 "2022-04-14_23-36-42.png")

If you want to set the same rule for a group of users, you can also utilize [central notification templates](https://support.atlassian.com/opsgenie/docs/create-a-central-notification-template/)

comments: author: Theresa Mae Aquino
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) , i have 2 new notification alerts under my profile.

1. to send only SMS for all P3, P4, and P5 category with source JIRA , and

2. to send both SMS and voice call for P1 and P2 with source JIRA,

BUT only the second rule works(i.e. for P1 and P2 i received an SMS and voice successfully).

I created a P3 Jira ticket and it did not send an SMS alert =( Please help. Thank you.

![Opsgenie-ProfileNotificationRules.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/193440iE4E43EE0FABFAD20/image-size/large?v=v2&px=999 "Opsgenie-ProfileNotificationRules.jpg")![Opsgenie-ProfileNotificationRule_SMSonlyForP3P4P5.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/193441i370FDDDDECBD8CC2/image-size/large?v=v2&px=999 "Opsgenie-ProfileNotificationRule_SMSonlyForP3P4P5.JPG")![Opsgenie-ProfileNotificationRule_SMSandVoiceP1P2only.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/193442i116722802767A21C/image-size/large?v=v2&px=999 "Opsgenie-ProfileNotificationRule_SMSandVoiceP1P2only.jpg")


author: Theresa Mae Aquino
body: hello, we have adjusted some conditions and is working now. thank you.
Webscraper app supported in opsgenie?
Asked by Landon Tran:

Need to have a webscraper monitor a website for changes and if there are changes, creates an alert to opsgenie. Is there anything like this native on opsgenie?

If not, is there an app that supports incoming webhooks? The webhook native app on opsgenie only does outgoing webhooks (opsgenie -\> webhook url).


Answers:
author: John M
body: Hi Landon,

While we don't have any native webscraping integrations or an incoming webhook, we do have an [API integration](https://support.atlassian.com/opsgenie/docs/create-a-default-api-integration/), which should work for your use case.
Automatically create alert from changes on webpage
Asked by Landon Tran:

I've been using webhooks to push alerts to urls (teams) but haven't figured out how to link opsgenie to a webpage url. The goal is for something to change on the webpage which opsgenie will notice and create an alert. once the alert is created, the webhook will push the alert to teams. Got the second half done but stumped on the first half.

Do I need to use a separate app to grab information from webpages?


Answers:
author: John M
body: Hi Landon,

As I noted in your [other post](https://community.atlassian.com/t5/Opsgenie-questions/Webscraper-app-supported-in-opsgenie/qaq-p/2002804#U2003200), we don't have any native webscraping integrations, so you would need to find a 3rd party app that can scan your site for changes, then send those changes to Opsgenie via [the API.](https://community.atlassian.com/t5/Opsgenie-questions/Webscraper-app-supported-in-opsgenie/qaq-p/2002804#U2003200)
Any plans to upgrade StackDriver Webhook version to 1.2?
Asked by Samson:

According to [Google's official documentation](https://cloud.google.com/monitoring/support/notification-options#webhooks), Stackdriver alert notification webhook has a **++1.2 version++** that adds a lot more payload data as compared to 1.1. Upon reading official documentation for OpsGenie's Stackdriver integration, only [version 1.1 is available for use](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-google-stackdriver/#Sample-payload-sent-from-Google-Stackdriver). Any plans to implement 1.2? I am looking forward to utilizing **documentation** in my OpsGenie notifications.


Answers:
author: Justin Sitarz
body: Hi Samson!

Justin here from Opsgenie support - happy to help!

While we don't have any immediate plans to update this integration to be natively compatible with Stackdriver v1.2 webhooks, I've raised up a public feature request for this improvement. You can find that here:

<https://jira.atlassian.com/browse/OPSGENIE-411>

And can add yourself as a watcher, to be notified if/when this functionality is added.

With that in mind - is there anything else I can help with at the moment? Thanks!

Justin Sitarz

Atlassian Cloud Support
IST time zone not valid in OpsGenie Terraform provider?
Asked by Michael.Gaskin:

According to OpsGenie's list of [supported timezone IDs](https://support.atlassian.com/opsgenie/docs/supported-timezone-ids/), "IST" should be the ID for India Standard Time. But when we try to use it in the Terraform provider, we get an "invalid timezone" error.


Answers:
author: Agaci Avinas
body: Hi [@Michael.Gaskin](/t5/user/viewprofilepage/user-id/3781214) ,

Good day!

Thanks for reaching out! I am Agaci from Opsgenie support team.

To update the Indian time zone via terraform or Opsgenie api, you'll have to use "Asia/Kolkata" which is also present in the given [list](https://support.atlassian.com/opsgenie/docs/supported-timezone-ids/).

IST code is available for few other timezones in Opsgenie, it would be more precise to specify it as "Asia/Kolkata".

![Screenshot 2022-04-18 at 12.43.38 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/193235i9CCEB024A18709A4/image-dimensions/242x83?v=v2 "Screenshot 2022-04-18 at 12.43.38 PM.png")

Regards,

Agaci


Tags: terraform
Could not create channel :: restricted_action
Asked by Joshua Bornman:

I am getting the following error message when I try to connect a Slack channel to an Incident for response

"Could not create channel :: restricted_action"

I have set up integration with Slac![Screenshot 2022-04-14 114407.png](https://community.atlassian.com/t5/image/serverpage/image-id/192919i56FAB428766D8A39/image-size/large?v=v2&px=999 "Screenshot 2022-04-14 114407.png")


Answers:
author: John M
body: Hi Joshua,

It may be a setting on your [slack channel management](https://slack.com/help/articles/360052445454-Manage-permissions-for-channel-management-tools#business+-plan-1) under under **settings \& permissions**. You'll want to make sure it's set to "Everyone plus Multi-Channel Guests (default)" if it's not already.

comments: author: Joshua Bornman
body: Hi John

Thanks for this, I have reached out to our admin for assistance in checking the permissions.

While we wait, I wanted to find out if there is integration like this for Microsoft Teams? I have seen capability for alerts but not necessarily for chat communications?

Microsoft Teams is our company chat platform and it would be much preferred if the relevant teams could communicate there


author: John M
body: Hi Joshua,

We do have a [MS Teams integration](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-teams-v2/), that has mostly the same functionality as our slack integration.


author: Joshua Bornman
body: Hi John

Unless I'm missing something it only seems like the Teams integration is related to Alerts:

![Teams.png](https://community.atlassian.com/t5/image/serverpage/image-id/194101i3A34AB770C7882DD/image-size/large?v=v2&px=999 "Teams.png")

Also there are specific sections for Slack when it comes to incident management and channels but nothing for Teams:![Communication channel.png](https://community.atlassian.com/t5/image/serverpage/image-id/194102iF4770B10D7BF73C1/image-size/large?v=v2&px=999 "Communication channel.png")![Slack for incident management.png](https://community.atlassian.com/t5/image/serverpage/image-id/194103i0BED830370D233D0/image-size/large?v=v2&px=999 "Slack for incident management.png")
On-call based on customer
Asked by Tomasz Pieruszka:

Hi

I have several clients with different SLA configuration in my Jira Service Management portal and I would like to setup on-call in OpsGenie depending on the SLA attached to a Client. I tried several options (based on custom field) but could not make it work. I can see that the integration is passing customer's name in a custom field to OpsGenie but I cannot seem to make use of it. Does anyone have any suggestion on how to distinguish the Organization of the Reporter in the Alert in OpsGenie and based on that decide if the oncall should be triggered or not?


Answers:
author: Talar Pavlovic
body: Hey there Tomasz,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

Let me preface the info below with our recommended set up for routing alerts:

* Routing Rule --\> Escalation Policy --\> Schedule, team or user

What you can do here is use the filter "Details (key-value based)" within the routing rules of the team to determine which escalation to route the alert to.

Eg:

![Screen Shot 2022-04-17 at 10.19.20 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/193190i26A9087E947CBF3B/image-dimensions/383x227?v=v2 "Screen Shot 2022-04-17 at 10.19.20 am.png")

If you set up multiple Escalations within your team, one per customer, or one per SLA type (whatever works for you), you then then have any different routing filters to route the alert to the escalation that matches.

Hope this helps!

Regards,  
Talar

comments: author: Tomasz Pieruszka
body: Well, I tried that.. I already have routing rule in place and only call my team members when P1 or P2 alert is created. When I added Key-Value field of Company and the name of one of the companies I want them to be called for assistance, it did not work at all. I think this field is not passed to OpsGenie from Jira Service Management....

I am on Jira SM Cloud. Is there a way to know which fields are passed to Opsgenie?


author: Talar Pavlovic
body: Hey Tomasz,

Sounds like you might need more specific individual support.

Please pop through a ticket at <https://support.atlassian.com> and one of our Support Engineer will be able to take a look at your instance and help get you set up.

Regards,  
Talar


Tags: jira-service-management

on-call
Can opsgenie receive emails from an outlook DL and create alerts ?
Asked by Rahul Laad:

Hello,

We are receiving alerts from various monitoring tools on a DL in outlook. I want that DL to send emails to Opsgenie and opsgenie to create alerts. Is this possible ?

If yes, please help me with solutions.

Thanks in advance,

Rahul Laad


Answers:
author: Nick H
body: Hi [@Rahul Laad](/t5/user/viewprofilepage/user-id/4875219) ,

If your DL can forward emails to an Opsgenie [Email integration](https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/), then this should be possible. The Email integration is very simple; anytime an email is sent to the integration's address, an alert can be created.

If you want to fine-tune the integration to only have certain emails create Opsgenie alerts, you can edit or configure multiple create alert actions under the integration's Advanced tab. Note this tab is only available on the Standard and Enterprise plans though:

![em1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/192762iF1119DE5E24732E1/image-size/large?v=v2&px=999 "em1.jpg")![em2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/192763iCA62033E08D7983A/image-size/large?v=v2&px=999 "em2.jpg")


Tags: ms-outlook
When setting up email alerts how do I filter it by a specific subject?
Asked by Brent Landon:

Coming from the pagerduty world I know I can set pagerduty to look for specific information in the email subject to trigger the alert. I don't see this option in opsgenie. I see an area to add a name, and value, but no area to filter by email information like subject being a specific set of characters to ignore erroneous emails.


Answers:
author: Nick H
body: Hi [@Brent Landon](/t5/user/viewprofilepage/user-id/4874215) ,

Sounds like your plan might be limited to this functionality. Under the Standard and Enterprise plans, each integration offers an Advanced tab where you can filter on the subject, along with what should/not trigger an Opsgenie alert:

![em1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/192663i0DDAB7B128AEF62F/image-size/large?v=v2&px=999 "em1.jpg")![em2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/192664iB20F3896EF72E700/image-size/large?v=v2&px=999 "em2.jpg")

If your Opsgenie is under trial, Owners can upgrade the trial for free to test other plan functionality. This can be done under the Quick Start Guide tab. Otherwise open a ticket with Opsgenie support, and we can help upgrading the trial from our end: <https://support.atlassian.com/opsgenie/>


author: Jack Brickey
body: Hi Brent,

are you setting up an email integration? if so here is an example...

![2022-04-12_16-58-08.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/192665i21050B31A98B6489/image-size/large?v=v2&px=999 "2022-04-12_16-58-08.jpg")

If I have missed the mark here please let me know.

comments: author: Jack Brickey
body: note as my answer made an assumption on your tier that Nick clearly explains.
How do I connect an Opsgenie trial to an existing atlassian domain?
Asked by Landon Tran:

When starting the Opsgenie trial, it forced me to create a new domain. When I tried typing our existing domain, it prevented me by saying this name was taken. So in the end, the trial was created under a different domain name. How do I link the trial to our actual domain so I can start adding users to test out the trial?


Answers:
author: Darryl Lee
body: Hi [@Landon Tran](/t5/user/viewprofilepage/user-id/4559103) ,

This is Darryl. I am here to help.

Understand that you would like to use your existing Atlassian site to contain a new Opsgenie trial instance but have not succeeded.

It's very likely that there is already an active Jira Service Management cloud subscription existing on your Atlassian site, which auto-spins up a subordinated Opsgenie subscription and is associated with the same Atlassian site. Because the limitation of 1 Atlassian site can only contain 1 Opsgenie subscription, this becomes the root cause.

In order to confirm this, please consider reaching out to Opsgenie Support via [this link](https://support.atlassian.com/opsgenie/) and my colleague will help you from there.

Furthermore, please understand that there is no solution for Opsgenie to be migrated across different Atlassian sites. Here is the feature request -\> <https://jira.atlassian.com/browse/OPSGENIE-24>

Hope this helps.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud

jira-service-management

jira-service-management-cloud
ESCALATION NOTIFICATIONS
Asked by Dave Durand:

Just looking for the right notification approach here....

Same notification \& escalation regardless of the type of alert/priority, etc.

I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.

I'm seeing too many articles with complex scenarios and just need the KISS method here.


Answers:
author: Jack Brickey
body: Where are you getting stuck. Should be able to d something like this...

![E799060D-FC7B-4873-8312-730CDB19AAA9.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/192276iF200D07AEF90BBC4/image-size/large?v=v2&px=999 "E799060D-FC7B-4873-8312-730CDB19AAA9.jpeg")

comments: author: Dave Durand
body: ....without a routing rule, correct?


author: Dave Durand
body: This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.


author: Chris Thomas
body: This happens when the Routing rules point to the schedule and not the escalation.

![Opsgenie escilation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/192778iBB8D1DC3080E7F39/image-size/large?v=v2&px=999 "Opsgenie escilation.PNG")


author: Dave Durand
body: funny I caught it just before you posted this. I have to test it but the initial route was only pointed to the primary on-call....DOH!!!


author: Chris Thomas
body: I'm trying a new video software tool so I made a video.

[Link to custom video](https://loom.com/share/2e0eb69dd1154b8fb4a3afd37262a51c)

Let me know if you can not see it.


author: Dave Durand
body: Thanks for your help folks...this information helped to get it working
List & update teams action channels programmatically
Asked by Bruce Dominguez:

Is there a way to pull out what teams have what action channels assigned or even remove/update it?

I have reviewed the Opsgenie Go APV v2 but couldn't see anything of help.


Answers:
author: John M
body: Hi Bruce,

We have an API call to [list action channels](https://docs.opsgenie.com/docs/opsgenie-actions-api#list-action-channels), which gives the team ID associated with the channel. I hope that helps!
How to control users in Opsgenie from creating Public Saved Searches
Asked by Sai Kiran Sudamalla:

We do not want that users of a Team in Opsgenie are able to create 'Public Saved Searches'. I have already tried to create and assign a new Roles ( both at Team level and Opsgenie settings level) with reduced access. But the users are still able to create 'Public Saved Searches'

In other words I created a new role from Opsgenie Settings called Basic User and unchecked all the boxes that I believed gave relevant rights. Similarly, I created a new role at the Team level called 'Basic Team User' and unchecked what I thought was relevant.

This did not stop the users from creating Public Saved Searches. Has anyone already worked on this


Answers:
author: Darryl Lee
body: Hi [@Sai Kiran Sudamalla](/t5/user/viewprofilepage/user-id/4864734) ,

This is Darryl. I am here to help.

Understand that you would like to seek a way to regulate the global user/team member from being able to create "Public Saved Search".

Unfortunately, this is not feasible in the current design.

I have created a feature request on your behalf, [OPSGENIE-381](https://jira.atlassian.com/browse/OPSGENIE-381), please vote it and set yourself as a Watcher to receive the latest updates.

Thank you very much for your feedback in helping us improve Opsgenie.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Sai Kiran Sudamalla
body: Hi Darry,

Thank you for creating the feature !

How can I get any idea of if and when this feature will be implemented.

What I do to show that this feature is important for us. I would like, if possible that all Opsgenie users in the community vote for [OPSGENIE-381](https://jira.atlassian.com/browse/OPSGENIE-381) :).

Thanks,

Sai Kiran


Tags: cloud

filter

user

user-management