How to login to Trello Android App with Atlassian Account?
Asked by pink-ink:

I can't make it to log into my Trello from my Android App.

First I start the Trello App on Android, type in my email of my Atlassian Account.

The app opens a browser on the mobile with the URL

[https://id.atlassian.com/login/authorize?continue=https%3A//id.atlassian.com/oidc/oauth/authorize?display%3DeyJkaXNwbGF5IjoibG9n](https://id.atlassian.com/login/authorize?continue=https%3A//id.atlassian.com/oidc/oauth/authorize?display%3DeyJkaXNwbGF5IjoibG9naW5fd2l0aF9yZWRpcmVjdCIsInByb2R1Y3RIaW50IjoidHJlbGxvLmVudGVycHJpc2UiLCJ2ZXJpZmljYXRpb25TdHJhdGVneSI6InNvZnQifQ%26response_type%3Dcode%26redirect_uri%3Dhttps%253A%252F%252Fauth.atlassian.com%252Flogin%252Fcallback%26state%3DRQ2LVSzQZWdbzlJdegD9hvtkzZQ1fU7-%26client_id%3DRP6QeEK_26C7q49Yf&token=eyJraWQiOiJtaWNyb3NcL2FpZC1zaWdudXBcL3JyOTYwYmQydTFqZ3BnM2ciLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJsaW5rLXNpZ25hdHVyZS12YWxpZGF0b3IiLCJtYXJrZWRWZXJpZmllZCI6ImZhbHNlIiwiY3NyZlRva2VuIjoiYWY1YTQ4MjAtZjNjNC00NjFiLThhYjktMWU5OWY1ODdkNTA0IiwibmJmIjoxNjIxNTM1ODgxLCJsb2dpblR5cGUiOiJzZXNzaW9uUmVmcmVzaCIsInNjb3BlIjoiTG9naW4iLCJpc3MiOiJtaWNyb3NcL2FpZC1zaWdudXAiLCJleHAiOjE2MjE1MzYwMDEsInVzZXJJZCI6IjcwMTIxOjA3NTI2OThhLTdlZmItNDQ1OC1hY2EyLTBkMGMzOWI2MzVlOSIsImlhdCI6MTYyMTUzNTg4MSwianRpIjoiZGFhYmY1MTQtZTkwMi00MzcxLWFhY2UtNjUwNzQ2MjRlZmYyIn0.N65ZwGyvFxDYQdQ_EpuMkvN8otKcrMtRu-PCutxuP7w7wdiTMF1nmEmvRrLAgmtco...and)and so on and so on

(I've saved the complete URL, if some of the Atlassian heroes would need it to debug)

It shows me a nearly blank page with the title "Atlassian Account" and the words "Please wait ..." (see below for a beautiful minimalistic screenshot)

Forever.  
Every time I try it's the same.

Any hints gratefully appreciated.

Side infos:  
- Meanwhile I've also deleted the app completely and reinstalled the newest version.  
- I can login from the Mac App and from all Browsers on my Mac

![photo_2021-05-20 19.48.04.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/144261i6DC72E2D23BA385A/image-size/large?v=v2&px=999 "photo_2021-05-20 19.48.04.jpeg")

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Answers:
author: hxgqh1987
body: The same as this issue.


author: stig
body: So it sounds like your mobile device is still logged in within the browser, can you try logging out from there and then going back to that address?

comments: author: pink-ink
body: After logging out I get to this page:  

![IMAGE 2021-05-25 01_53_44.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144626i72885F48D93F0079/image-size/large?v=v2&px=999 "IMAGE 2021-05-25 01_53_44.jpg")

Then I type in <https://id.atlassian.com>and get redirected again to [https://start.atlassian.com](https://id.atlassian.com)

On the way I see "please wait..." and it seems to log me in for the start page without me doing anything.  
The start page looks the same like in the screenshot of my last reply.


author: stig
body: Hmm, did you click the "Log out" button *then* try to go to <https://id.atlassian.com>?

I'm trying to determine whether the problem is with the application or the network/device settings. Basically, we start a new "private" session with that server (id.atlassian.com) to log in, I'm trying to find if there is a setting that is preventing that from occurring.


author: pink-ink
body: Exactly. I press the logout button, then the page "Logout of your Atlassian Account" appears. After that, I enter <https://id.atlassian.com> in the url line of the browser and enter.


author: stig
body: Did you press the Log out button on the page above?


author: pink-ink
body: No, on the Atlassian Start Page I've pressed my profile picture, then chose logout from the menu


author: stig
body: Click on the Log out button as well, then try <https://id.atlassian.com>


author: pink-ink
body: I'm then logged out and on the id.atlassian.com page it asks me to log in.

If I now log in, I'm back to the Atlassian start page as a logged in user.

If I don't log in, open the trello app, enter my email, then Trello opens the browse and the Atlassian page shows my account and asks if I want to use another account or continue. Then I press the continue button.

Please wait....

Forever

As described above


author: stig
body: Thanks!

To confirm: you were able to log in from the browser, but trying to do so from Trello leads to the failed login.

Are you seeing this from a managed device or while you're behind a corporate firewall?


author: pink-ink
body: You're welcome.

Exactly. From the browser I can log in, but from Trello (which opens the browser for login in this process) it leads to the failed login.

I'm in my home network, no corporate firewall.


author: stig
body: Thanks. Working with the Android team to determine how and why this could happen since they *should* be the same login procedure.

Just a couple more questions: Android version? Device? Installed browsers?


author: pink-ink
body: Android version 7.1.1

Sony Xperia Z3+, (Model E6533)

Browser: XBrowser Version v3.5.8 build 549

Chrome browser is also installed but as a default XBrowser opens.


author: stig
body: In your browser on Android, what happens if you go to <https://id.atlassian.com>?

comments: author: pink-ink
body: If I go to [https://id.atlassian.com,](https://id.atlassian.com)

I get redirected to [https://start.atlassian.com](https://id.atlassian.com)

![IMAGE 2021-05-25 00_56_21.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/144622i527FDD3828979B31/image-size/large?v=v2&px=999 "IMAGE 2021-05-25 00_56_21.jpg")


author: pink-ink
body: Nope, sorry, doesn't work either. Thanks for the idea.  

If I enter my **username** , the app directly prompts:  

"Cannot log you in  
We could not find any accounts matching  
the **email** and password you entered"  


author: Iain Dooley
body: [@pink-ink](/t5/user/viewprofilepage/user-id/4402930) instead of typing in your email to the trello app, try typing in your username


Tags: atlassian-account