youngmon/atlassian-qna huggingface dataset:
Inviting users to register Confluence
Asked by Roee Levi:

Hello,

Recently there was a change in the way invites arrive to users.

Up untill few weeks ago, a user would receive an invite from Confluence to follow a link, where he would enter a desired password and that's it.

Today, when the user is following the link to register, he's asked to enter his user name (email address) and a verification code (??) which is never actually accepted.

To resolve this I need to creat a user and a password manually myself, rather then just send an invite.

What has chnaged?? why can't users just follow the invite and register like before??

Thank you


Answers:
author: HenriqueA
body: Ido,

Thanks for the information that you've provided to me!

I've checked that there is an open bug of Atlassian OnDemand Confluence Only:

[Groups and users without activity cannot be deleted from Confluence-only OnDemand instances](https://jira.atlassian.com/browse/AOD-7144)

It's marked a major issue, I suggest as you add yourself as watcher and vote on it, you'll be notified when it update.

And Here is the workaround for the moment:
> **Workaround**
>
> * Deactivate users by removing all groups and application access from the user to free up required license.
> * Deactivate a group by removing all users from it and removing it from all permissions.

Kind Regards,

Henrique Lechner


author: Ido Aviv
body: This issue is hapenning for each user I create:

I send an invitation, the user follows the link to register then asked to type his email address and a captcha (whic is never accepted).

Its like something is wrong with my administrator privilages.

The thing is that something has changed in general.

All administration intreface has changed.

Usually to remove a user I would go to user management, remove the user from all groups and disable.

Today -- I don't have the 'Disable' option.

When I try to delete I get:  
*kellyf* cannot be deleted because of the following problems

Please resolve the following application references.
\<form id="user-delete" class="aui top-label" style="margin: 20px 0px 0px; padding: 0px; position: relative; color: #333333; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px;" action="https://sundaysky.atlassian.net/admin/rest/um/1/user?username=kellyf" method="post"\>  

### Confluence {#toc-hId-1484147500}

* Error communicating with Confluence: Unauthorized
\</form\>

Any idea?

Thank you


author: HenriqueA
body: Hi Roee,

A common thing is that the code is expired, the code will only be valid for 24 hours after the user creation.

To troubleshooting, avoiding any browser related issue on the password creation moment I'll suggest to create a new user by yourself and check if you can reproduce this behaviour too.

If its possible to reproduce the error on your machine, I would recommend to open an Atlassian Support Ticket to further look on it before you change manually the password, provide to the support engineer the both account (user account and test account used to test it).

Kind Regards,

Henrique Lechner


Tags: confluence-cloud

invite
Confluence not present in Jira OnDemand
Asked by Jonathan Ng:

I have a trial of Jira + Agile. I cannot find confluence, even though the pluging is clearly there and the user is the admin, and has all the App Permissions needed.

Where is the confluence icon?

![](../../upfiles/Screen_Shot_2014-06-07_at_5.06.31_PM_1.png)


Answers:
author: Nic Brough -Adaptavist-
body: Confluence is a separate product, not part of jira or agile. Have you added it to your account?

comments: author: Jonathan Ng
body: You're right. I assumed from some of the pictures in the OnDemand support docs showing the Confluence icon that is was included in Jira Agile.


Tags: cloud

confluence-cloud
SQL Macro : hide sql
Asked by Prasad Kancharla:

Hello,

I am trying to see if there are any techniques where I want to hide certain parts of SQL query when there is no corresponding user input from the Run macro.

I tried using {hide:hideIf=$Type:} ($Type is the user input from Run macro), but this doesn't work as when there is no user input Confluence doesn't supply the variable at all.

Thanks in adavance.


Answers:
author: Bob Swift (personal)
body: I don't understand what you are trying to do. Could you please [open a support request](https://bobswift.atlassian.net/browse/SQL) (if you don't have a login the site, you will need to add one) and provide more specific details including what you have tried and an explaination of what you are trying to accomplish.
Retaining MediaWiki Hierarchy while exporting using Universal Wiki Converter
Asked by John_Grow:

Having to reorder 1800 pages from the 'flat' import is not a task I would like to undertake, is there a plugin or settings that can be added to the configuration files to have the exported data retain the heirarchy structure?


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello John, looking at the information from UWC about the previous product convertion, the only section with reference to structure is about Discussion Pages, [here](https://migrations.atlassian.net/wiki/display/UWC/UWC+Mediawiki+Notes#UWCMediawikiNotes-SettingthelocationoftheDiscussionpages). It may be worth reaching out directly to [AppFusions](https://migrations.atlassian.net/wiki/display/UWC/Universal+Wiki+Converter) in case they do not attend to this thread.

I did add some labels concerning UWC which should improve chances to have more activity here.


Tags: mediawiki

universal-wiki-converter
Export to PDF is changing the apostrophe
Asked by Tristan Olsen:

The export to PDF seams to change the apostrophe mark to something else. When using the courier new font there is no problem.


Answers:
author: Tristan Olsen
body: ![](../../upfiles/Capture_34.JPG)

The text should be 'ON'.


author: David at David Simpson Apps
body: Share a screenshot - that may help.


author: Tristan Olsen
body: Confluence: 5.4.3

Database: PostgreSQL version 8.4.20


author: FelipeA
body: Hi Tristan,

What Confluence and database version are you using? I couldn't find any bug with that description, so we'll need this information to try replicating this.

Best regards,

Felipe Alencastro

comments: author: Tristan Olsen
body: Confluence: 5.4.3

Database: PostgreSQL version 8.4.20


author: Tristan Olsen
body: The closest I could find to the symbols that are coming up are in LaTeX

\\\^{o}

<br />

\\\~{o}

<br />
When an attached Power point presentation is opened in Confluence, error occurs. Not able to edit the file
Asked by Ecom jira:

When an attached Power point presentation is opened in Confluence, error occurs. Not able to edit the file. Please see attached error![](../../upfiles/image001.jpg)


Answers:
author: William Zanchet [Atlassian]
body: Hello there,  

I believe this knowledge base will help with this problem:  
[](https://confluence.atlassian.com/display/CONFKB/%27The+Internet+Address+...+Is+Not+Valid%27+Error+Message+Due+to+Corrupt+Ancestor+Table)[https://confluence.atlassian.com/display/CONFKB/%27The+Internet+Address+...+Is+Not+Valid%27+Error+Message+Due+to+Corrupt+Ancestor+Table](https://confluence.atlassian.com/display/CONFKB/%2527The+Internet+Address+...+Is+Not+Valid%2527+Error+Message+Due+to+Corrupt+Ancestor+Table)  

Cheers,  
WZ


Tags: error

ms-powerpoint
jvmstats through api
Asked by Amjad Syed:

currently our confluence server is exceeding heap memory. so we want to monitor. please let us know the complete api url to get jvmstats  
this will help us to monitor jvmstats using python.


Answers:
author: Timothy
body: Honestly, don't reinvent the wheel.. ([](http://programmers.stackexchange.com/questions/145219/how-can-i-monitor-the-jvm-memory-in-a-proper-way)<http://programmers.stackexchange.com/questions/145219/how-can-i-monitor-the-jvm-memory-in-a-proper-way>)
Confluence upgrade on Linux using installer ( 3.5.7 - 5.0.3 - 5.5 )
Asked by MilanCiti:

Hello All

Few questions before upgrading Confluence 3.5.7 in test environment on Linux using installer.

So far I managed to clone production as suggested and downloaded atlassian-confluence-5.0.3-x64.bin installer. Now

1) Will there be log with details what's has been installed/upgraded etc.. Do I need to provide some switches from command line for that purpose.

2) I can't find information how database ( in my case Oracle ) will be upgraded (if that will happen at all), even in manual upgrade it is not mentioned. Some other users already asking the same question , but there is no answer. Thank you.

3) Is it possible to skip installing java/jre at the beginning, for example I can point to our JDK1.7 directory exporting JAVA_HOME

Thank you

Milan


Answers:
author: Nic Brough -Adaptavist-
body: 1. The installer offers to backup your local directory (recommended) and leaves some files lying around to tell you what it's done. The actual upgrade of your data is logged in the application log

2. Oracle will not be upgraded. Just the data within the database.

3. Yes, but you have to fiddle with the installer quite a lot and you might break something by using a different Java installation. It is FAR easier to let it install the way it wants to, and then change the environment scripts to use your local installation later.

comments: author: MilanCiti
body: Thank you Nic for your answer.

Ok, so data within database will upgraded, I was looking for that piece of information.

Regards,

Milan


author: Nic Brough -Adaptavist-
body: Yes, when you go over the 3.x barrier to 4.x, it will try to convert every page from wiki format to the new xhtml. There are other changes (couple of new tables, some other conversions) but the new storage format is the big change. There are more changes from 5.0 to 5.5, but nowhere near as big as re-writing every pages storage. All of it's handled by code, you just get a while to make tea while it runs through it all!


author: MilanCiti
body: Hello Nic,

Is it Ok, to use this thread to ask more questions or I need to open another one.

I have some issues.

Regards,

Milan Stakic


author: Nic Brough -Adaptavist-
body: If the question is directly related to what you originally asked and all the information is here, probably better to ask here.

If it's not really directly related, a new question would be better. For example "I tried to upgrade from X to Y, but the macro Z does not work any more" or "I upgraded, but it won't start and I've got this error in my logs and I don't understand it"

But I think you've got what you needed here, so I'd probably go with "new question"


Tags: confluence-administration
unable to revoke somme users
Asked by David Laloum:

Hello,

I cannot revoke some users

[](https://www.dropbox.com/s/zff89yr9x50zxdr/Capture%20d%27%C3%A9cran%202014-06-06%2012.39.31.png)[https://www.dropbox.com/s/zff89yr9x50zxdr/Capture%20d%27%C3%A9cran%202014-06-06%2012.39.31.png](https://www.dropbox.com/s/zff89yr9x50zxdr/Capture%2520d%2527%25C3%25A9cran%25202014-06-06%252012.39.31.png)

[](https://www.dropbox.com/s/ii4ofmxgilax4b9/Capture%20d%27%C3%A9cran%202014-06-06%2012.39.58.png)[https://www.dropbox.com/s/ii4ofmxgilax4b9/Capture%20d%27%C3%A9cran%202014-06-06%2012.39.58.png](https://www.dropbox.com/s/ii4ofmxgilax4b9/Capture%2520d%2527%25C3%25A9cran%25202014-06-06%252012.39.58.png)

Any solutions, thanks


Answers:
author: Rodrigo Girardi Adami
body: Hi David,

This sounds like some problem with the ondemand instance. It might be a good idea to get in touch with the ondemand team and provide them the usernames so they can make some tests on it.

I couldn't find any KB for this error so it might be some new problem appearing.

Cheers,

Rodrigo


author: David Laloum
body: Thanks for your answer,

When I try to unselect the box "application access" I have : An unknown error has occurred.

When I try to revoke this user i have : There was a problem revoking user "user name"'s access to Confluence. You may wish to try the operation again.


author: Nic Brough -Adaptavist-
body: Your links are broken, we can't see the errors.

You could just give us the text of the error messages though?


Tags: cloud

confluence-cloud
Display link conditionally based on user permissions for target page
Asked by Frank:

Hi there,

How does a link to a page behave that the user does not have permissions to view?

In other words: Is there a way to add a link to a page, that will only appear, if the user has permissions to view the target page?

Looking forward to your comments!

Regards,

Frank


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Frank, links will appear regardless of user permissions, users that have no access will hit a not permitted page though. In case you would like to restrict visibility to links, you may consider creating a page with restricted access to containing the private content. More information on how permissions work in Confluence can be [reviewed here](https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview).
Problems with user macros after update from 3.5 to 5.4.4
Asked by Gerd Vorwerk:

Hello,

i've upgraded a confluence-system from 3.5 to 5.4.4.

There is a user-macro called 'faq' which was used very often  
it just looks like this:

```
{panel:title=$param0}$body{panel}
```

and formats input to something like this:

![faq user macro format example](https://i.imgur.com/URGC1J8.jpg)

after the update editing of the headline (param0) is not possible - error message that there is no metadata ... so i updated the macro to use this code:

```
## Macro title: faq## Macro has a body: Y## Body processing: Selected body processing option## Output: Selected output option#### Developed by: me## Date created: 05/06/2014## Installed by: me## @param 0:title=Name|type=string|required=true|desc=Headline der FAQ&lt;div class="panel" style="border-width: 1px;"&gt;&lt;div class="panelHeader" style="border-bottom-width: 1px;"&gt;&lt;b&gt;$param0&lt;/b&gt;&lt;/div&gt;&lt;div class="panelContent"&gt;$body&lt;/div&gt;
```

this works, but any other macro inside the body wont work anymore:

![no formating inside the body](https://i.imgur.com/KZNlt61.jpg)

can someone please help me to get the body content in the right format again?


Answers:
author: Patrice Rompas
body: Hi Gerd,

Please try configuring the User Macro with 'Macro Body Processing' type **Rendered.**

Regards,  
Sam


author: Rodrigo Girardi Adami
body: Hi Gerd,

In confluence 4.0 we introduced a new format called XHTML, which is different from the wikimarkup format.

I could find this [webpage](http://stackoverflow.com/questions/7483367/wiki-markup-in-user-macro-with-confluence-4-0) which might help as an example for you to rewrite the macro again :)
>
>     ## @noparams <ac:macro ac:name="info"> <ac:parameter ac:name="title">Table of content</ac:parameter> <ac:rich-text-body> <ac:macro ac:name="toc" /> </ac:rich-text-body> </ac:macro>
>
> Cheers,
>
> Rodrigo


author: Guilherme Nedel [Atlassian]
body: Hello Gerd, we do have some changes among Confluence versions that require macros to be adapted, it is described after [this link](https://developer.atlassian.com/display/CONFDEV/Upgrading+and+Migrating+an+Existing+Confluence+Macro+to+4.0). We also used to have issues considering User Macros headings, which was fixed ([bug for reference](https://jira.atlassian.com/browse/CONF-23412)). Not sure if that is the same scenario, posting this with hopes to help you get further.


Tags: confluence-administration
Modify file list blueprint to auto add label
Asked by Alicia Miller:

Hi All,

I want to modify the file list blueprint on a spacewide level to automatically add a label to each file added.

Just wondering how this might be done? Any ideas?

Thanks,

Alicia


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Alicia, you can use Confluence add-ons such as the [Label Tools](https://marketplace.atlassian.com/plugins/com.adaptavist.confluence.labeltools) to improve label management in a given space. In addition to that there are two improvement requests, [CONF-25055](https://jira.atlassian.com/browse/CONF-25055) and [CONF-24917](https://jira.atlassian.com/browse/CONF-24917) for similar functionality, you may like to add your usage case to it.

comments: author: Alicia Miller
body: Thanks, yes I will follow those cases.


Tags: blueprint

confluence-administration

label
What is the most effective way to label
Asked by Martim Schnack:

We want to create the documentation for our business units, departments, products, and projects inside of Confluence. There are several pages that is hard to define the right place to go, because they could belong to several places. For example: documentation about the code for one project.. should it go to the project space or the engineering space?

Based on our research, there is no right answer. The right way of achieving this is by using labels, and referencing label in different places. So a page can be found through different ways.

What is the most effective way to create the labels, so they are easy to understand and extremely efficient? What are the "must have" labels that work pretty well that we should not forget?

Thanks!


Answers:
author: Deividi Luvison
body: That's a tricky question Martim :),

I'm a big fan of RPG's so let me try to come up with an analogy to suit the same end you are looking for. Let's say you have the following classes (projects):

* Priest
* Warrior
* Mage

Based on that you would create main labels to define those

* Divine Spell Caster
* Combatant
* Arcane Spell Caster

So if we have a new document on "how to survive a hand to hand combat for mages" that should have the following labels:

Arcane Spell Caster

Combatant

After sometime you will notice that your main projects will have subdivision, so you will see that your Warrior project can be an archer, a fighter or a Knight (all those can be considered combatants), then you will have sub labels:

* Meele Combatant or fighter
* Ranged Combatant or archer
* Horse Combatant or Knight

In case you are not a fan of RPG's and the above sound madness :p, then try to think on a main label to define each one of your projects like Coding, Engineering, Sales, Support and etc. If you have a doc that falls in more than one category put two labels to define this doc or page.

Other kinds of useful labels are, "document", so if you have a document like a manual for a self hosted app label it as document and support, for instance.

Hope it helps.  
Thanks and Regards,  
David\|Atlassian Support


Tags: label
confluence Anchors not working after upgraade from 4.2 to 5.3
Asked by Peter T:

After upgrade the pages with existing anchors does not work anymore. The Anchor macro is still there but a # was added to the name of the anchor and thus all the links to this anchor does not work.

We are talking about thousands of anchor. Any resolution but doing some DB updates?


Answers:
author: Giuliano C.
body: Heya Peter,

By taking a look at the behaviour, it looks like one of our known bugs:

[After migration from 3.5.13 to 4.2.x, 4.3.x and 5.5.1 In page anchor displays with #anchorname instead of just anchorname](https://jira.atlassian.com/browse/CONF-25882)

Through this one, we can see that we have a workaround to remove the hash from the link (as you have asked) and basically, it would be:

You can inject SQL query to remove the hash from the link. For example this is the SQL query for MySQL.

```
UPDATE BODYCONTENT SET BODY = REPLACE(BODY, 'link-body&gt;#', 'link-body&gt;') WHERE BODY LIKE '%ac:anchor%link-body&gt;#%';
```

Hope it helps ya,

Giu


author: Piotr Mazij
body: It does not work on Cloud as well.


author: Reid Manchester
body: please check your anchor to ensure that there are no spaces or underscores. These screw up the macro.


author: nagyalex
body: Not working in cloud for me.

Also there is no way to link anchors while using numerical format:

Example: ../wiki/pages/viewpage.action?pageId=19726602

Adding hashtag doens't work.


author: pritam83
body: It is not working for 5.4.2 version as well.


author: Emily Reitman
body: We have Confluence 5.7 and the anchor macro is not working for us either. Is this a known bug?

Thank you!

Emily

Social Venture Partners  
[www.socialventurepartners.org](http://www.socialventurepartners.org)
Do AD users that never signed in before receive email-notifications?
Asked by Frank:

Hi there,

I'm wondering how it works:

our confluence users come from an AD - the LDAP query defines the users that can log in potentially.

However, many users have never logged in so far, but are synced from the AD (and present in the People directory) - **do these users receive email notifications** , e.g. when user-mentioned on a page or when a page is explicitly shared with them (via their user not by entering their mail address in the share dialog)**?**

Regards,

Frank


Answers:
author: Andris Grinbergs
body: Hi,

Never checked in Confluence, but in Jira they don't get notifications if never logged in, because they are only granted permissions with first login. I suppose it's the same in Confluence.

Andris.

comments: author: Frank
body: Hey Andris, thanks for sharing your experience. The result doesn't make me happy but at least I know the behavior... :-/


author: Andris Grinbergs
body: I solved it by running nightly SQL script which adds all users to jira-users group, and restart Jira. You may try to create similar solution for confluence.


author: Sorin Sbarnea (Citrix)
body: <https://jira.atlassian.com/browse/CONF-35935>


author: Sorin Sbarnea (Citrix)
body: Add your comments/votes to <https://jira.atlassian.com/browse/CONF-35935> which indicates exactly this bug.


Tags: confluence-administration
Confluence Attachment Management - Document Management System Solution?
Asked by MadelineBarr:

We're looking for a solution to manage and/or monitor attachments better in Confluence. We are educating users when to use attachments vs. when to create a page, but we also need a tool.

We would like to:

* Give the users the proper tools for attachment, like a DMS.
* Manage the attachment space, like invoke quotas on Confluence spaces.

We have Confluence 5.4.4 and use Arsenale Lockpoint.

1. What are some of the best, inexpensive options of document management systems that will integrate easily with Confluence? Preferably not a cloud option; though we're still open to it.  

   And/or  

2. We would like to be able to apply quotas to spaces. Are there any recommended plugins for this?

Thanks


Answers:
author: Stephanie Arnaud
body: Hi Madeline,

I'm a Product Manager for Confluence and I would love to hear more about your problem and what you're trying to achieve with Confluence attachments. If you're interested in sharing more, please drop me an email at sarnaud at atlassian dot com and we can organize a 30 mins call to discuss your use cases and current pain points.

Cheers!


Tags: attachment

confluence-administration