youngmon/atlassian-qna huggingface dataset:
Mail-Page (add-on) not saving settings within admin area.
Asked by Nick Williams:

**How can we fully remove/uninstall a Confluence add-on?**

We use the Mail Page add-on to send out page emails. After disable/re-enabling it during an update, the Mail Page settings within the admin area of Confluence, will no longer save changes. It appears to save when we click save, but it just reloads the page to old settings.

I tried removing/re-installing through the confluence admin area, but it retains the old permissions on re-install, which makes me think it's not fully uninstalling, and maybe the reason the reinstall doesn't fix the problem above.

I've reached out to the developer, but it's been a few weeks of no reply, so I was trying to troubleshoot it.

[https://marketplace.atlassian.com/apps/1214285/mail-page-e-mail-newsletter-for-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1214285/mail-page-e-mail-newsletter-for-confluence?tab=overview&hosting=datacenter)


Answers:
author: Brant Schroeder
body: [@Nick Williams](/t5/user/viewprofilepage/user-id/706404) I would suggest clearing Confluence app cache <https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html> and see if that fixes the issue.


Tags: confluence-data-center

confluence-server

server
Currently Unable to add macros within a page template.
Asked by Caleb Judkins:

**SUMMARY** :  
Our Confluence Users **cannot** edit/modify existing User Created Confluence Templates nor have full functionality of creating those new Templates within their space.

Here is a screenshot of our Issue with CONFLUENCE's TEMPLATE PAGE Capability within a Space's *Content Tools* setting.

1. Creating/Editing a Template has a GRAY background instead of White Background when editing a normal page. Not sure if this has anything to do with it, but it could be part of the bug and restricting functionality.
2. Cannot add "new" Macros onto a Template using the "*Insert more content"* button. Cannot edit existing Macros on the Template nor delete them. (In order to delete a MACRO on a Template, Users usually need to delete the whole "page section").
3. Overlapping of Text and Macros cause Usability Issues. When this "Overlap" happens, I cannot edit nor observe what existing Macros were being used while in EDIT MODE.

**Undesired/Current Workaround:** User will have to publish the template page as a new page on their Confluence Space and then **manually re-create/copy** necessary edits since the Template itself cannot be edited properly.


Answers:
author: Caleb Judkins
body: I have attempted to add a photo of the issue that I'm having but it hasn't taken. I did find this link to a similar issue here: <https://community.atlassian.com/t5/Confluence-questions/Unable-to-use-macro-when-editing-template-page/qaq-p/964304>

To my knowledge, the data center version of Confluence hasn't been updated to fix this bug. Do we have any updates on that?


Tags: confluence-data-center

data-center
HTTP 401 Error with Jira Gadget in Confluence
Asked by Maria Del Rosario Gonzalez:

I have a Confluence page in which I have inserted the Jira Issue Statistics Macro using a filter for "Status" statistic type with a refresh every 15 minutes. Everything works fine until I change something and republish the page, then I inexplicably get an HTTP 401 Error where the gadget resides in the page.

To correct, I have found that I can just add a space at the end of the 'author' field and republish.

Is there a way to avoid prevent this error?


Answers:
author: Dan Breyen
body: Hi [@Maria Del Rosario Gonzalez](/t5/user/viewprofilepage/user-id/5002206) I tried recreating your issue and didn't experience the same behavior. I'm not getting the 401 error. I took a quick look at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't find anything similar. I would say if you can reproduce it at will, you should open a [Support Ticket](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and have them weigh in.

Hope that helps.

comments: author: Maria Del Rosario Gonzalez
body: Thank you [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) ! I have been able to reproduce and will be opening a Support Ticket as you suggest.


Tags: cloud

confluence-cloud
Cannot Edit my pages
Asked by Jennifer Kimball:

I created this space and child pages. I was editing away all week and suddenly when I click the edit button I can only edit the title and ability to add a section or content at the bottom. every thing I added this week is not longer editable. I have full space permissions.

Please help


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jennifer Kimball](/t5/user/viewprofilepage/user-id/5468532) and welcome,

based on the URL it seems to be a data center instance. Please could you check if your license is still valid? <https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html>

You need to be a Confluence Administrator to perform this check.

Hope this helps,

Fabio

comments: author: Jennifer Kimball
body: Thank you. I believe you are correct as I do not see a gear in the header and therefore cannot perform the first step of the check: getting to Administration. How do I proceed?


author: Fabio Racobaldo _Herzum_
body: Hey [@Jennifer Kimball](/t5/user/viewprofilepage/user-id/5468532) ,

you need to ask internally in your comany. I can't support you on that


author: Fabio Racobaldo _Herzum_
body: hey [@Jennifer Kimball](/t5/user/viewprofilepage/user-id/5468532) , please let me know if license was the issue...


author: Jennifer Kimball
body: They told me that it was not the issue. They pointed to the space rights which are:

![image-2024-04-04-13-04-06-797.png](https://community.atlassian.com/t5/image/serverpage/image-id/316418i132A81F746EEE02D/image-size/large?v=v2&px=999 "image-2024-04-04-13-04-06-797.png")


Tags: cloud

confluence-cloud
Can you make pages or spaces accessible to the public via password?
Asked by Lara Yasmin Hunziker:

Can I create a space or page and make it available to the public, but only for people who were given a certain link or password?


Answers:
author: Kristian Klima
body: Hi [@Lara Yasmin Hunziker](/t5/user/viewprofilepage/user-id/5468433) and welcome.

Yes.

Option one: Guests. You can invite individuals outside your org as guests and give to access to a single space. The number of guests is limited.

Option two: Using [Scroll Viewport by K15t](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview) app.

Here's how it works.

You have a Confluence Space that's not available to anonymous users. Then you use the Viewport app to create a 'site' from your space.

In Viewport, you set up SSO access to the site. You control SSO outside of Confluence and can thus determine who has access to that content and who doesn't. Advantage is, of course, maintenance of access via SSO and the ability to allow access to more than one space (Viewport can create a site/sites from multiple spaces).

There's also a Token access option in Viewport.

Disclaimer: I'm not working for K15t but we're using Viewport for the same use case as yours.

comments: author: Lara Yasmin Hunziker
body: Hi [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962), thanks a lot for the work around!


author: Dan Breyen
body: Hi [@Lara Yasmin Hunziker](/t5/user/viewprofilepage/user-id/5468433) welcome to the community. That functionality currently isn't available, but I found [this ticket](https://jira.atlassian.com/browse/CONFCLOUD-35223) in [Atlassian's Jira site.](https://jira.atlassian.com/secure/Dashboard.jspa)

That ticket looks to add this type of functionality to the application.

Feel free to vote for and watch it for updates.

comments: author: Lara Yasmin Hunziker
body: Thank you [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) for your quick answer! That's good to know!


Tags: cloud

confluence-cloud
Use macro in table for finding no of days remaining
Asked by Nandini B:

Use macro in table for finding no of days remaining


Answers:
author: Nandini B
body: ![Screenshot 2024-04-03 205316.png](https://community.atlassian.com/t5/image/serverpage/image-id/316106iFF9C56BEC2EAB91B/image-size/large?v=v2&px=999 "Screenshot 2024-04-03 205316.png")

I need valid days remainin summary as Today's dat-valid date

How to write the query?


Tags: unknown-hosting-type
Loop syntax in confluence sequence diagram
Asked by Dinesh Sharma:

Hi, I am trying to create a sequnce diagram using confluence, there is a loop statement. Something wrong here, could you please help to resolve this error?

opt  
loop condition until Offer is found  
Digital Assist--\>Cust: Greeting and Inquiry to Customer

Cust-\> Digital Assist: Answers question

Digital Assist-\>Cloud: Send Answer

CSP BSS-\>Cloud: Get Offer or Next Question

CSP BSS--\>Cloud: Send Offer or Next Question

AWS--\>Digital Assist: Send Offer or Next Question

end  
end


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Dinesh Sharma](/t5/user/viewprofilepage/user-id/5468396) and welcome to the Community!

What Marketplace App are you using to create the diagrams? There is no native function to do so. The App vendor will probably be able to help with your question.

comments: author: Dinesh Sharma
body: Thanks for your response. I am not using any app, all I am doing is -

1. Login to confluence

2. Create a page

3. Select sequence diagram

4. Typing the above text

It is failing at the "OPT -- Loop -- End'. If I remove these it works fine.

The error mesage is "Expecting ',' 'LINE', 'DOTLINE','MESSAGE',got 'NL'".


author: Rebekka Heilmann _viadee_
body: [@Dinesh Sharma](/t5/user/viewprofilepage/user-id/5468396)

speak to your Confluence Admin and ask what App you are using. My best guess is this: [Sequence Diagrams for Confluence \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1213261/sequence-diagrams-for-confluence?tab=overview&hosting=cloud)

As a normal user, you often wouldn't notice the difference between Native Confluence or a Marketplace App. Sequence Diagrams is 100% not a native functionality though.

You will have to contact the App Vendor for App specific support unless it is a far spread App that a lot of people are using.


Tags: cloud
Why is confluence auto-duplicating pages but removing all access from the duplicate?
Asked by Matt Bennett:

I am our JIRA admin, but have noticed that some pages I create automatically have a duplicate page created with different permissions. In these cases the duplicate pages are inaccessible to me or in some cases, clicking on the duplicate page simply re-directs to the original page.


Answers:
author: Dan Breyen
body: Hi Matt, I don't have a lot of details about how the pages are being created automatically, but it sounds like you might be running into an issue similar with this. [CONFCLOUD-74216](https://jira.atlassian.com/browse/CONFCLOUD-74216)

causing pages to be duplicated.

If that's your issue, feel free to vote for and watch it for updates.

Hope that helps.


Tags: cloud

confluence-cloud
Is it possible to upgrade to a Version within maintance peroid after the mantance has expired?
Asked by Nyenty_ Tabe:

Hi there,

a customer has a confluence version 7.10.0 (Server) Starter License, and their maintenance for confluence expired on June 16th 2021. Now they are facing an Indexing issue where while indexing the progress stops halfway through the process. As a result, their search is not working.

My questions are multifold

1. Is it possible to upgrade to version 7.12.2 as it was released on 01 June 2021 without any issues? Also assuming that would solve the indexing problem.
2. Could something else cause the Indexing problem?

Thanks in advance for any suggestions, hints and Ideas.

Regards

Tabe


Answers:
author: Tessa Tuteleers
body: Hi [@Nyenty_ Tabe](/t5/user/viewprofilepage/user-id/5434874) ,

You you tried re-indexing from scratch?

Yes, you should be able to upgrade to any version that was published in your license period.   
Will it be without any issues? Upgrades rarely are, so please test this on a separate instance and provide backups.

Please also find some other index issues here: <https://confluence.atlassian.com/confkb/when-rebuilding-the-content-indexing-it-is-marked-as-rebuild-failed-but-it-keeps-progressing-afterwards-1318891784.html>

Please provide more detailed error messages or logs if the problem persists.

- Tessa

comments: author: Nyenty_ Tabe
body: Hi [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152) ,

an indexing from scratch solved the issue. The customer has been using the rebuild index. So after performing an Indexing from scratch, everything is working as supposed.

Thanks for the hint and your assistance.

[@Barbara Szczesniak](/t5/user/viewprofilepage/user-id/5187859) Thanks for the information

Kind regards

Tabe


author: Barbara Szczesniak
body: [@Nyenty_ Tabe](/t5/user/viewprofilepage/user-id/5434874) Be aware also that Confluence Server reached end of life (EOL) on February 15, 2024 and is no longer supported by Atlassian.


author: Nyenty_ Tabe
body: Hi [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/24152)

the indexing was not initiated from scratch.

I found a version within the license period. However, I?m still reluctant to go for the update as I am not sure this would fix the indexing problem. As per your provided Link, the cause might be on various ends.

By the way can you tell me which logs might help here?

The customer provided some logs but they all date back 10.2023 last year as the last change date. Which seems a bit strange.

Regards

Tabe


Tags: confluence-data-center

data-center
The validation process has found 1 error/s
Asked by Ryan Cannata:

I am getting the following error when trying to import date via CSV file into a Jira project. Any help is greatly appreciated. I have roughly 16 columns in the CSV file and some data goes to custom fields and some data goes to out of the box Jira fields.

```
?
```


Answers:
author: Ryan Cannata
body: Here is the error I receive when adding 'Issue Type' to the CSV file


Tags: cloud

jira-work-management

jira-work-management-cloud
Set due date for onboarding
Asked by Jonathan Carvalho:

Hey all, is there a way to use Jira automation to look at the Start date field of a new hire and then set the due date to the day prior? I cannot for the life of me find what value that would be   

so something like

When issue is assigned \> set due date field

{{employeeStartDate.toBusinessDayBackwards}}

Thanks in advance


Answers:
author: Bill Sheboy
body: Hi [@Jonathan Carvalho](/t5/user/viewprofilepage/user-id/5557797) -- Welcome to the Atlassian Community!

There appears to be some odd behavior for that function, perhaps related to time zones. Regardless...

Perhaps try this instead, assuming your field is a date or date / time field:

```
{{issue.employeeStartDate.minusBusinessDays(1)}}
```

Kind regards,  
Bill


author: Samuel Gatica
body: Hi [@Jonathan Carvalho](/t5/user/viewprofilepage/user-id/5557797)

Check the doc <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

By utilizing smart values, you can perform calculations and set the employeeStartDate to your desired value.

The smart value would be something like: `{{issue.DATE_Field.minusDays(1)}}`

Hope this helps.

Best regards

Sam


Tags: cloud

jira-cloud
Automations for Transition and Start Date are not working together...Any ideas why?
Asked by Steve Holland:

I have two relatively simple automations that work perfectly on their own:

1. IF issue is transitioned to "REFINEMENT IN PROGRESS" status; Start date = NOW

This works for all issue types that have that status.

![start.png](https://community.atlassian.com/t5/image/serverpage/image-id/339248i5ACA8E1188ACD7F3/image-size/large?v=v2&px=999 "start.png")

We created another automation to have the EPICS status updated if its CHILD STORY was updated.

2. IF STORY is transitioned to REFINEMENT IN PROGRESS, then COPY THAT STATUS to its Parent. This also works perfectly.

![status.png](https://community.atlassian.com/t5/image/serverpage/image-id/339251i5749BC2172D75F10/image-size/large?v=v2&px=999 "status.png")

However, you would expect when Automation #2 is run to update the EPIC to REFINEMENT IN PROGRESS, that Automation #1 would also fire to tag it with the Start Date...Why is this not happening? After all, the issue is getting Transitioned to REFINEMENT IN PROGRESS, which is the only condition that needs to be met for Automation #1.. If i go and move the EPIC to REFINEMENT IN PROGRESS manually, Automation #1 works just fine.

Any help appreciated.


Answers:
author: Samuel Gatica
body: Hi [@Steve Holland](/t5/user/viewprofilepage/user-id/5075224)

Make sure the ckeck box "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." is enabled for Automation #1

This way Automation #2 will trigger Automation #1

![Screenshot_6.png](https://community.atlassian.com/t5/image/serverpage/image-id/339256i2D4649E5D8B26EC9/image-size/large?v=v2&px=999 "Screenshot_6.png")

Best regards

Sam

comments: author: Steve Holland
body: That was it..So simple! appreciate it [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) !


author: Andr? Felipe Rodrigues Lopes
body: Hi [@Steve Holland](/t5/user/viewprofilepage/user-id/5075224)   
Maybe you can try to do all this in a single automation.

1- Add a Trigger for when the status transition occurs.  
Choose Issue Transitioned.  
In From status select any status.  
In To status select REFINEMENT IN PROGRESS.

2 - Add an Action to set the start date.  
Choose Edit Issue.  
Select the Start Date field and set it to {{now}}.

3- Add a Condition to check the issue type.  
Choose Issue Fields Condition.  
Select the Issue Type field and set it to Story.

<br />

4 - Add another Action to copy the Story status to the Epic.  
Choose Related issues.  
Select Then: For parent.  
Add a Transition issue action.  
In Destination status select REFINEMENT IN PROGRESS.

You can try this, let me know if it works for you

comments: author: Steve Holland
body: Thanks for the insight [@Andr? Felipe Rodrigues Lopes](/t5/user/viewprofilepage/user-id/4734299) the first answer was what fixed it...I like to have our automations uncoupled so its easier to change/troubleshoot.


Tags: automation

cloud

jira-cloud

start-date

triggers
Find the scrum board...
Asked by Frank Rentef:

Inherited several projects that have many boards (each project). How best to determine which board is the actual scrum board for that project? Naming conventions are not an indicator, too many cooks in the kitchen :).


Answers:
author: Frank Rentef
body: THNX for the insight(s)... where to identify Team Names? This is data center environment.


author: Andr? Felipe Rodrigues Lopes
body: Hi [@Frank Rentef](/t5/user/viewprofilepage/user-id/4694440)   
You can try following this step-by-step guide

Check Board Settings:

Go into each board's settings and check the columns and workflows configured. The Scrum board will typically have columns that reflect typical Scrum states, such as "Backlog", "In Progress", "Done", etc.  
Review Board Filters:

Check the JQL filters used by the boards. The Scrum board often uses a filter that includes sprints, for example, issuetype = Story AND Sprint in openSprints(). Kanban boards, on the other hand, do not rely on sprints.  
Consult the Team:

If possible, talk to team members or project leads. They can provide insight into which board is actively used to manage Scrum work.  
Sprint Analysis:

Look at the active or past sprints associated with the boards. The Scrum board will be the one that has sprints created and completed regularly.  
Using Automation or Scripts:

Use scripts or automation to generate reports on board activity, such as how many issues were moved through sprints.

Documentation and History:

Review project documentation or activity history in Jira. Progress reports and previous updates can indicate which board was used for Scrum planning and execution.


author: Kit Friend
body: [@Frank Rentef](/t5/user/viewprofilepage/user-id/4694440) there's arguably not a 'true' board for each project - they exist as sort of fancy filter views pointing at whatever you tell them to.

IMHO if you're across the teams and people are gloriously lost in the chaos, I would sit with them, delete all the surplus ones no one knows the value of, and then create a fresh master for each one.


Tags: data-center

jira-data-center
Only one group can create and edit a task in Jira
Asked by Viviane da Silva Moreira:

How to allow only one group to create and edit a specific task in several projects?


Answers:
author: Andr? Felipe Rodrigues Lopes
body: Hi [@Viviane da Silva Moreira](/t5/user/viewprofilepage/user-id/5319859)   

Here is a detailed walkthrough:

1. Creating a Group  
Navigate to Jira Administration \> Users \& Groups.  
Create a new group or make sure the desired group already exists.

2. Setting Permissions  
Go to Jira Administration \> Projects.  
Select the project where you want to apply the permissions.  
Click Project Settings \> Permissions.  
Edit the Permission Scheme for the project.  
Add specific "Create Issues" and "Edit Issues" permissions only for the desired group.  

Hope this helps


author: Samuel Gatica
body: Hi [@Viviane da Silva Moreira](/t5/user/viewprofilepage/user-id/5319859)

To restrict the ability to create and edit a specific task across multiple projects to a single group, you can utilize [Jira's Permission Schemes](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/) and [Issue Security Schemes](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/) to configure the necessary permissions.

Step 1: Create a Custom Permission Scheme  
Step 2: Apply the Permission Scheme to the Projects  
Step 3: Create an Issue Security Scheme (Optional, for finer control)

Additional, if you want to restrict editing based on workflow statuses:

1. **Edit the workflow** for the relevant issue types.
2. **Add a Workflow Property** to the status(es) where you want to restrict editing. For example:
   * Key: `jira.permission.edit.group`
   * Value: `task-creators`
3. **Publish the workflow**.

Hope this helps

Best regards

Sam


Tags: cloud

group

jira-cloud