youngmon/atlassian-qna huggingface dataset:
JPD Notification Limitations
Asked by Shelly Kitchen:

What are the current limitations of notifications in JPD?

I saw in an earlier post, which no longer accepts comments, that @ mentions in comments and insights do not trigger notifications. Is this still the case?

Additionally, do both contributors and creators receive notifications based on the same triggers?


Answers:
author: Daniel Kubala
body: What I experienced is that notifications are not being sent for customers/ unlicensed contributors other than @mentioning them. Watchers don't get any as well.

This is a feedback I got from atlassian support, which is honestly really surprising that it is not natively supported:

"Basically, current users who aren't receiving notifications only have non licensed access to your site (JSM customers and JPD contributors). They only have access to your Jira Service Management customer portal but not your site as a whole (which requires a license to any Jira product you have).  
Regrettably, as of now, in order for contributors to receive email notifications (that aren't notifications created via a mention action), it is necessary for them to hold a valid Jira product license (for example a Jira Software licensed user who is set up as a JPD contributor)."


author: Hermance NDounga
body: Hello Shelly,

[@mention](/t5/user/viewprofilepage/user-id/732788) in comments do trigger notifications, in insights, they don't.

Contributors receive notifications based on the same triggers IF they have another Jira license (e.g. a Jira software license) - however, contributors with no product license (the ones in the contributor group) don't receive notifications.

We are aware this situation is confusing and that this limitation hurts collaboration in Jira Product Discovery, while this is not on our immediate roadmap, we have plans to tackle it.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Denis Paul
body: [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) we would also be interested in the feature to trigger update mails for non-Jira-users. Can I vote for this feature somewhere?


author: Hermance NDounga
body: Hey Denis, you just did with your comment, I've added it as an insight to our Jira Product Discovery project :)


author: Jeremy Drexler
body: Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) Ill add a comment here so we can get +1 the insight count for this feature. We feel that the limitation of not being able to let non jira users open the loop (submit ideas) or have our PMs close the loop with them (update when an idea is implemented) directly from JPD is a major limitation comparted to Pendo or Aha.

Is there somewhere specific that I can follow this idea?

Cheers
Custom formula to apply based on history of a field
Asked by Erfan Alvand:

On our JDB, We have a field as Delivery Sprint and now we want to count how many times it's postponed, So we want to have a counter on it to add +1 to a field called "Pushed Sprint"

Now I added a formula to +1, But I don't want to add it when it was blank and we are not checking the allocated value.

Means after this value changes, I need to check if it was blank, do not add +1

![Screen Shot 2024-06-12 at 1.09.03 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329415i57EA8E8B596BB6CD/image-size/large?v=v2&px=999 "Screen Shot 2024-06-12 at 1.09.03 PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Erfan Alvand](/t5/user/viewprofilepage/user-id/5163862)

Because your rule trigger is when the value changes, you may use the {{changelog}} smart value:

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-->

With that, you could check if the original value was non-blank, indicating that the value changed rather than was set for the first time. To do that, please add a smart value condition after the trigger and before incrementing your field.

Kind regards,  
Bill

comments: author: Erfan Alvand
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Thanks for your answer,

I added it but still it's adding +1, Can you guide me on what I'm doing wrongly here, please?

![Screen Shot 2024-06-14 at 3.17.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329901iF08405885B65FFEA/image-size/large?v=v2&px=999 "Screen Shot 2024-06-14 at 3.17.22 PM.png")


author: Bill Sheboy
body: First, your trigger is on the "Release Sprint" field and so that is the only one available with the changelog within the rule. The "Pushed Sprints" field did not change.

Next, please confirm you have the correct smart value for your field in the condition...

Smart values are name, spacing, and case sensitive, and they may not exactly match the field's display name on the Jira pages. When the incorrect smart value is used, that evaluates to *null* and often fails to work as expected.

To find the correct smart value (or custom field id) for your field, please use this how-to article: <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>


author: Erfan Alvand
body: Thanks for reply [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I applied changes but still it's not working and not considering which it was blank or not! Seems it can not understand the field was blank or not...

![Screen Shot 2024-06-19 at 11.05.02 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330534i7117F38A799BAF3A/image-size/large?v=v2&px=999 "Screen Shot 2024-06-19 at 11.05.02 AM.png")


author: Bill Sheboy
body: Have you confirmed that is the correct smart value for the field, Release Sprint? If not, please do so before proceeding or the values will always be *null*.

Once you have confirmed the smart value, please remove *issue* from the changelog value. For example:

```
{{#changelog.releasesprint}}{{fromString}}{{/}}
```


Tags: custom-formula
Matrix View Labeling
Asked by Brandon Moberg:

Hello!

This has come up before without [engagement](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/label-bubbles-in-matrix-view/qaq-p/2378458). Are there any plans to enable chart labels on the Matrix View bubbles? The lack of labeling is the biggest impediment to this view being a really powerful collaborative tool.

Having to hover over each bubble or clicking on the card to show any details is not an efficient solution to being able to visualize a matrix that stakeholders can easily view and understand holistically.


Answers:
author: Hermance NDounga
body: Hi Brandon,

Thank you for feedback - we will explore some improvements for the matrix view, but at the moment, we prioritized the introduction of net new features, and the[improvement of the timeline view](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-access-program-for-enhanced-timeline-views/ba-p/2662614). We will get to this one at some point ??

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Brandon Moberg
body: Thank you, [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

I just submitted the form for my company to gain access to the improved timeline view. Excited to try it out!
In Jira Product Discovery Timeline view not correct
Asked by Arunkumar Ponnuraju:

When i set the start or target date as mid of month.

In the Month view it always aligns to the end of the month.

In the Quarter view it aligns to the end of the Quarter.

Expectation of start and end was as in arrows..

![image.png](/t5/image/serverpage/image-id/329284iFE8BF568ACBB0BC6/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/329285i7F399C83059F8DEE/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Hermance NDounga
body: Hello,

We are currently working on implementing it <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-access-program-for-enhanced-timeline-views/ba-p/2662614>

you can sign up to test the feature

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: cloud

jira

jira-cloud

jira-product-discovery
Jira Product Discovery Help
Asked by Lauren Moat:

One of the optional fields on Delivery status is 'Project target' is there any way i can have this feed in from the 'due date' on my jira i've linked on my normal software project board?


Answers:
author: YY Brother
body: Hi [@Lauren Moat](/t5/user/viewprofilepage/user-id/5517183)

Welcome to our Community.

I'm sorry that I can't catch what you want. There is no full stop in your whole sentences. I suggest you could provide more screenshots to show what is project target and what's your expectation.

YY?

comments: author: Lauren Moat
body: Can this (screenshot below) 'Project target' pull from my due date on the jira task that has been linked?![Screenshot 2024-06-10 at 16.47.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/328967i1F59D6EED47DC660/image-size/large?v=v2&px=999 "Screenshot 2024-06-10 at 16.47.54.png")


author: Hermance NDounga
body: Hello Lauren,

When you are on the field configuration, you can tick "autofill dates" and choose the due date from the linked delivery tickets.

![Screenshot 2024-06-11 at 12.12.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/329108i579F5552C89C3ACA/image-dimensions/512x378?v=v2 "Screenshot 2024-06-11 at 12.12.06.png")


author: YY Brother
body: Hi [@Lauren Moat](/t5/user/viewprofilepage/user-id/5517183)

I got what you want to implement. In fact, the relationship between product ideas and delivery isssues are complicated. For example:

* An idea in product discovery project corresponds to a or more Epic(s) in software project;
* An idea in product discovery project corresponds to a story in software project;
* An idea in product discovery project corresponds to some technical research or spikes in software project in the discovery phase of software development lifecycle;

From the business perspective, it seems infeasible.

From the tech perspective, we may use JPD automation rule to get the latest date of the delivery issues linked to an idea and then update the idea's project target to that date. It's just a solution for your reference, but I have never tried.

Thanks,

YY?


Tags: cloud

jira

jira-cloud
How to integrate CyberArk PAM
Asked by Robert:

We need to use CyberArk PAM for the passwords used by Jira Discovery Tool, so that there are no hardcoded passwords. How can we do this?

thx


Answers:
author: Amina Bouabdallah
body: Hi Robert! thanks for reaching out. You have the ability to wire SSO to authenticate against any Atlassian product. This is not specific to JPD. Unless you are speaking about view publishing?

Just let us know about your use case and we will be able to assist further!

thanks

Amina

comments: author: Robert
body: Hi Amina! I hope I can clarify things. I wanted to ask how to use Privileged Access Management (e.g. CyberArk) to dynamically set the credentials used by the Jira Autodiscovery Tool when it is accessing the discovered hosts in the VLANs.


author: Hermance NDounga
body: Hi Robert,

I believe your question is about [Asset Discovery module in Jira Service Management](https://marketplace.atlassian.com/apps/1214668/insight-discovery?tab=overview&hosting=cloud)

Unfortunately, this group is about [Jira Product Discovery](https://www.atlassian.com/software/jira/product-discovery) a totally different product (no worries, you're not the first one to be confused!)

I'd suggest to ask your question there [Jira-Service-Management](https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk)

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
Error Publishing View
Asked by Mat Winegarden:

When Publishing a view, I'm getting a 500 internal server error and can't publish a page. I've reviewed the content [here](https://confluence.atlassian.com/jpdkb/error-when-trying-to-publish-a-view-in-jira-product-discovery-1346052400.html) to make sure I'm not doing any special, but I'm still not able to publish the view.  

Any thoughts?

![Screenshot 2024-06-10 at 9.51.18 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/328954iD51A4C2AC6322E21/image-size/large?v=v2&px=999 "Screenshot 2024-06-10 at 9.51.18 AM.png")


Answers:
author: Tanguy Crusson
body: Hi Mat, the team is looking into it

comments: author: Brad Jones
body: Hi Tanguy - i've just started experiencing this as well.. if you need more info to troubleshoot. I'm assuming this is a bug of some kind?


author: Alex Spence
body: Hi [@Brad Jones](/t5/user/viewprofilepage/user-id/5497443) ? I'm Alex, an Engineer working on Jira Product Discovery's Publish feature. Could you please go ahed and raise a support request so that we can help you more effectively? Please link this thread


author: Rishabh Jha
body: [@Brad Jones](/t5/user/viewprofilepage/user-id/5497443) - We could not replicate this issue on our side. Cn you please share your Tenant URL so that we can investigate further.


author: Brad Jones
body: [@Alex Spence](/t5/user/viewprofilepage/user-id/2331471) [@Rishabh Jha](/t5/user/viewprofilepage/user-id/5425368) Hey both thanks for the reply.. the issue just fixed itself within 3-4 hours to be honest.
Ratings Fields Standards?
Asked by andrew_dittrich:

Hey all, I'm scaling up a team of PMs and have adopted JPD. I really want to start ranking ideas using 4 ratings fields: Impact, Frequency, Effort, Complexity. Obviously JPD accepts 1-5 ratings which is great. However, with a team of 5, I need to establish standards across the 4 fields for each rating. I.E. I need to put clear definition around what the difference between a 1, 2, 3, 4, and 5 for each of the 4 ratings. For example, if PM1 rates something that happens daily as frequency=3, and another PM rates something that happens daily as frequency=5, then the ratings become somewhat meaningless. So my goal is to create unanimity across PMs.

I thought I'd ask the community if any one had some standards or definitions they have used for these or similar fields? I know that it's highly subjective, and wildly different across orgs/products, but I'd love to get a jump start instead of starting from scratch.


Answers:
author: Florian Nagel
body: We did achieved something similar by making use of a select field and than adding options including a weighting. This can be also used in a custom formula field, so it's kinda powerful as you could also use more (or less) than 5 options with meaningful text and not just a number.

![Reach_Select.png](https://community.atlassian.com/t5/image/serverpage/image-id/328621i73CFA16E6ED5EF8E/image-dimensions/385x329?v=v2 "Reach_Select.png")
Delivery Status Value Inconsistent
Asked by Gary Spross:

The Delivery status field shows the value of "Done" for 1 idea, but the To Do, In Progress, \& Done bubbles for another. I have an instance where 2 ideas have all delivery tickets closed out and 1 idea shows a Delivery status of "Done", the other shows the 3 bubbles with the "Done" bubble containing the total number of delivery tickets associated with the idea. These ideas are in the same discovery project, so I don't think it's a configuration issue.

Does anybody have any insight as to why the value that shows isn't consistent and how to make them consistent?

![Screenshot 2024-06-06 131406.png](https://community.atlassian.com/t5/image/serverpage/image-id/328478i7B0448327162A4CB/image-size/large?v=v2&px=999 "Screenshot 2024-06-06 131406.png")


Answers:
author: Michael Gardiner
body: [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) Unfortunately it only shows DONE when there is **one** delivery ticket... It does not show DONE when multiple delivery tickets are attached to the Idea.

I've seen many questions about this on here so I know it's on Atlassian's radar but who knows when they'll ever enhance this.

comments: author: Gary Spross
body: Well, that's disappointing to hear, but at least it tells me that I'm not crazy! Thanks for the response! Hopefully this is something Atlassian can address sooner rather than later.
Export in JPD doesn't handle dates correctly
Asked by Steven Connolly:

When i export a view from JPD and a cell includes a date, the export moves the date backwards one value. For instance, 4/2 becomes 4/1 in the file. May, 2024 becomes Apr, 2024. Jul-Sep 2024 becomes Jun-Sep 2024. I should add that the field I'm exporting from on JPD is a Date Field and the field can be input as either a Day, Month or Quarter.


Answers:
author: Bill Sheboy
body: Hi [@Steven Connolly](/t5/user/viewprofilepage/user-id/5514888) -- Welcome to the Atlassian Community!

I just reproduced that same symptom. When I checked the CSV file, Jira had already shifted the dates before export...so this is not an interpretation issue by the spreadsheet app.

Specifically, it appears to be subtracting 1 from the "start" value in the stored date range for the JPD date field.

I did not find an open defect for this in the public backlog, so you may want to ask your Jira Site Admin to submit it here: <https://support.atlassian.com/contact/#/>

Kind regards,  
Bill

comments: author: Bill Sheboy
body: FYI for [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) in case this one has not been seen yet.


author: Steven Connolly
body: has this ben fixed? Hoping soon.


Tags: cloud

jira

jira-cloud

jira-product-discovery
Copy Comments from JPD main section to linked EPIC on JS board
Asked by Michael de Marigny:

Hi All

We run a JPD board used by our business team who create ideas and so forth. Once we have approved the Idea we create a delivery ticket on a JS board which consists of Epics, Tasks, Stories and so on.

The issue that I am having is that the Business team still add comments to the JPD board but I need to somehow copy / clone the comments to the delivery ticket epic.

Would this be possible to be done by an automation process? If so, can you provide me a few steps please?

Thank you in advance.


Answers:
author: Nick H
body: Hi [@Michael de Marigny](/t5/user/viewprofilepage/user-id/5475453) ,

I got this automation to add the existing JPD idea's comments into the Jira delivery **when the delivery is created**:

![comm1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/329256i45A887BCAFDA4E58/image-size/large?v=v2&px=999 "comm1.jpeg")

```
{{destinationIssue.comments}}
```

While this additional automation adds new JPD idea-comments to the linked Jira delivery-comments **after the delivery has already been created**:

![comm2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/329268i050CDDAE6AF77F63/image-size/large?v=v2&px=999 "comm2.jpeg")

```
{{triggerIssue.comments.last.body}}
```

\^ This formatting will avoid adding *all* of the idea's comments previously added at delivery creation, and only returns the most recently added comment once the idea and delivery have been linked.

This [smart value doc](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.comments--). may help with formatting if your use case differs.

Please note - both of these automations will **only** add the comment(s), and **not** the author, timestamp, etc. - so you may need to adjust the smart value or information in each of your automations to include these too.

And if multiple idea-comments are being copied over (through the first automation), they are added into one delivery-comment separated by a comma:

![comm3.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/329266iD10E9D480F826495/image-size/large?v=v2&px=999 "comm3.jpeg")![comm4.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/329267i839114D3E0CA9459/image-size/large?v=v2&px=999 "comm4.jpeg")

Some other posts that vary a bit, but may help / might be worth reviewing:

[How to copy comments from the original issue to the cloned issue](https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html)

[Copy Comments from One Ticket to Another During Automation](https://community.atlassian.com/t5/Jira-questions/Copy-Comments-from-One-Ticket-to-Another-During-Automation/qaq-p/2318116)

[Jira Automation: copy comments from trigger issue, is it possible?](https://community.atlassian.com/t5/Jira-questions/Jira-Automation-copy-comments-from-trigger-issue-is-it-possible/qaq-p/2023587)

Hope that helps!

comments: author: Michael de Marigny
body: Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930) works perfectly.


Tags: cloud

jdbc

jira

jira-cloud
How can you track how often a Published View is access in Product Discovery
Asked by Raymond Bate:

In my team, we have been trialling Jira Product Discovery for easier and clearer product roadmap and strategy communication to internal and external stakeholder groups using Published Views.

Are there any built in metrics that can be used to see how actively these views are accessed?


Answers:
author: Nick H
body: Hi [@Raymond Bate](/t5/user/viewprofilepage/user-id/5514738) ,

Published Views do not have any metrics like how many times a view is accessed. Feel free to provide this feedback directly in JPD under the *Give feedback* tab. That would create an internal ticket with our engineering and PM teams that they regularly review to improve the product.

Having said that, [Stakeholders](https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/user-roles-permissions) who have access to a Published View do have the option to Vote (along with adding Comments, Insights and Reactions) on ideas - so this could certainly be leveraged in the meantime to gather insight in some sort of way to measure the want and/or need of an idea.


Tags: cloud

jira

jira-product-discovery
When to Archive?
Asked by Luke Abel:

Hi all,

I just wanted to get some thoughts from the community on **when you choose to Archive**an idea?

We organise our roadmap into quarters, and I like the idea of keeping "relatively" recently complete items open but in the "Done" column.

Can anyone share their experience or thoughts?


Answers:
author: Denis Paul
body: Hi [@Luke Abel](/t5/user/viewprofilepage/user-id/5256899)

we are following a similar approach as you proposed. We move implemented ideas to the "impact check" status. This status is filtered out from the main idea board and shows up on a seperate view. This way we can check back and see if we really hit the expected goals. Build, measure, learn!


author: Donat Pohla
body: Hi Luke,

We had recently thought about this as well.  

We decided, we do not want to turn ideas, that are moving to production into delivery tickets, as atlassian suggests. In our opinion to many insights get lost in the scrum board and we want to keep track on them.   

So we decided that we are going to archive ideas that have been built, so our idea backlog shrinks but the insights are not lost.  

Kind regards,

Donat

comments: author: Jeanette Bonifaz
body: Hi [@Donat Pohla](/t5/user/viewprofilepage/user-id/5366964)   

If you do not create delivery tickets, then how do you track the development work?


author: Donat Pohla
body: Hi [@Jeanette Bonifaz](/t5/user/viewprofilepage/user-id/5434142)   

When we want to push an idea to delivery, we transform all the insights into a user story map in miro. There we use the Jira integration to create the necessairy issues and from there its the scrumban process, where we track the issues in the sprint.


Tags: archive