youngmon/atlassian-qna huggingface dataset:
Timeline View not matching the Project Start and End.
Asked by Arunkumar Ponnuraju:

Timeline View not matching the Project Start and End...

Green bar is expected view...

![2426.5_JiraProductDiscovery_TimelineNotMatching.png](/t5/image/serverpage/image-id/332948i12F31661787FF077/image-size/large?v=v2&px=999 "2426.5_JiraProductDiscovery_TimelineNotMatching.png")


Answers:
author: Nick H
body: Hi [@Arunkumar Ponnuraju](/t5/user/viewprofilepage/user-id/5518447) ,

I am able to replicate the visibility / UI-UX experience you shared, and believe it's simply a JPD limitation with the timeline view at the moment.

Since the "scale" of the view is set to quarterly, the idea is placed in the general quarter (July-Sept) as a whole at both start and end of the quarter - instead of being placed on the actual date(s) based on the JPD date-fields.

It also happens when the "scale" is set to monthly:

![tl1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/333015i34D612819A64F865/image-size/large?v=v2&px=999 "tl1.jpeg")

I believe engineering is working on enhancing the timeline's visibility, but no firm ETA on when this will be available. I will relay the information to our teams internally. Feel free to also share this with them under the *Give feedback* tab.

This will create an internal ticket with the engineering and product teams which they are reviewing regularly to improve JPD.


author: Tanguy Crusson
body: hi [@Arunkumar Ponnuraju](/t5/user/viewprofilepage/user-id/5518447) , we've turned on the new experience for you that supports finer granularity. If you refresh your screen it should now support monthly granularity. Does it work?

comments: author: Arunkumar Ponnuraju
body: hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thank you.

But seems not working, still same as originally reported.

Can you confirm the new experience Is applied to <https://akpppds.atlassian.net/>?


author: Tanguy Crusson
body: is the timeline still looking exactly like the screenshot you shared ?


author: Arunkumar Ponnuraju
body: Now i see that its applied. And seems better than earlier. Thank you again!

Though understnad that at big picture its not critical. But when we show this view to our higher ups, they get sort of confused u said the project will start on 15th, but here its at the begining of the month, and we waste time explaining the same... 15days is lot in that sense.  

In that sense still would prefer that timeline reflects the actual date selected.

If you could consider to add to it will be great.

For the moment i will try manage with it. When u have any updates please let me know.
CSS/Styling messed up in Jira Product Discovery
Asked by Kevin Persson:

Anyone else having problem with the styling/CSS in Jira Product Discovery? Looks awful right now on my end. Jira seems unaffected.


Answers:
author: Vlad Zinculescu
body: [@Kevin Persson](/t5/user/viewprofilepage/user-id/5105858) are you still experiencing the issue? and if yes, can you send a screenshot please?

comments: author: Kevin Persson
body: Yes.

![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333125i4D1E0041A7812EB4/image-size/large?v=v2&px=999 "1.jpg")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333126iDB7636DCFB8408DE/image-size/large?v=v2&px=999 "2.jpg")


author: Vlad Zinculescu
body: Hi Kevin,  

Unfortunately I'm not getting that error on my end. Would you mind jumping on a call with me today/tomorrow so we can investigate it together? <https://calendar.app.google/8gkN42FE6TRACdseA>  

I suspect it's something on your end that's causing it.


author: Kevin Persson
body: Hi Vlad. It appears to be an issue in latest Chrome Dev I just realized (see console output). Version 128.0.6559.0 (Official Build) dev (x86_64)  

Stable/Public version works just fine. Thank you!

Best,

Kevin

![3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333400i4FC682E1F821EF63/image-size/large?v=v2&px=999 "3.jpg")


author: Vlad Zinculescu
body: That time when your user knows about dev tools ? Happy things are sorted
What level of work do you manage in JPD?
Asked by duncan_crowell:

Hey Team,

I am keen to get some views on what level of work you put into JPD versus what you might put directly into Jira?

For example, Do you just use JPD for larger feature ideas that might need a level of discovery around them, or, do you put everything you do through JPD including small enhancements like Updating a button, a bug on a recent release etc?

There are pros and cons to both side and every option in between, put in too little and you lose the ability to communicate your whole plan to stakeholders, put in too much and it could become an overhead that the team quickly circumvent.

JPD has the power to capture everything and link those ideas to any issue type in Jira but I wonder how far is too far when it comes to using JPD as your pre-jira capture everything playground?

Really keen to hear thoughts.


Answers:
author: Nick H
body: Hi [@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190) ,

We see most customers putting all ideas into their JPD - which can be larger features, small enhancements, a bug that needs improvement, etc.

We also see some customers only leveraging JPD for maybe the larger features - but it's all personal preference and case-by-case!

You can certainly better differentiate your ideas through [custom fields](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-custom-fields/) though, and assign whatever values to each idea depending on if it's a larger features, small enhancements, a bug that needs improvement, etc.

Then use [filters, advance sorting and autosave](https://support.atlassian.com/jira-product-discovery/docs/use-filters-sorting-and-autosave/) within your projects' views (that use the custom fields) for better visibility and organization.

As you mentioned, there can be pros and cons to both sides, and it would realistically come down to what you prefer.

comments: author: duncan_crowell
body: Thanks Nick. YEs loving the flexibility JPD provides :) and thanks for sharing that link the video on advanced sorting was useful, some features I had not yet come across there!

Hoping to get some views from others on how they have approached this, I am leaning more towards the capture everything but would be keen to hear how people have approached this adoption as naturally the immediate response is (for example) "its more effort to raise it here, push it to Jira than it is to fix the bug"
When I link a product discovery board to Confluence, the dates update as formulas.
Asked by hrithu_olickel:

I am trying to link a product discovery board to Confluence to view the issues under a filter. I want to show start and delivery date columns, however the values show up as formulas. How can I get it to appear correctly?

![Screenshot 2024-07-01 at 18.27.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/332748iCE5FCF986BB76F4B/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 18.27.58.png")


Answers:
author: Nick H
body: Hi [@hrithu_olickel](/t5/user/viewprofilepage/user-id/5533201) ,

I can't seem to replicate the same issue you are facing. JPD date-fields follow a range-formatting, which is how your dates are currently being displayed.

But after copying / pasting a view's link into Confluence, it displays the dates as shown within the view:

![confluence1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/332781i7BD6D6755377185B/image-size/large?v=v2&px=999 "confluence1.jpeg")

Are you date fields [custom](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-custom-fields/) to the project specifically? Or are they [global fields](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-global-fields/)?
Auto updating Epic fields from the Idea fields in JPD
Asked by Manvendra Singh:

I need help automating the process of updating the fields of an Epic issue when a "Delivery Ticket" is created from an Idea in JPD.  
Specifically, I want the fields of the Idea to be automatically updated in the corresponding fields of the Epic.  

*For example, if Idea 1 has the fields*   
*"Feature Type" as "Growth" and*   
*"Market" as "UAE"*   

I want these values to be automatically updated in the "Feature Type" and "Market" fields of the Epic.  

This will save me from having to manually update the fields in both the JPD Idea and the software Epic.


Answers:
author: Nick H
body: Hi [@Manvendra Singh](/t5/user/viewprofilepage/user-id/5440287) ,

This recent Community Article should help with this!

[Mapping JPD idea fields ? Jira delivery fields using automations](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Mapping-JPD-idea-fields-Jira-delivery-fields-using-automations/ba-p/2728929)


Tags: automation

epic

fields

rule
Issues with Data Collection Using Jira Discovery Tool
Asked by Steffanie Schneider:

Hi Atlassian Community,

I have recently started using the Discovery tool in Jira for network and device scanning. However, I am encountering some issues and would appreciate some guidance.

When I scan from one device, I only receive data for that particular device. Is this the expected behavior of the Discovery tool? My understanding was that it should collect data from all devices on the network.

Do I need to install the Discovery tool on every individual device and perform scans from each one to gather comprehensive data? Or is there a configuration setting I might be missing that allows a single scan to capture data from multiple devices on the network?

Any insights or recommendations on how to correctly set up and use the Discovery tool would be greatly appreciated.

Thanks in advance!

Best regards,  
Steffy


Answers:
author: Tanguy Crusson
body: Hi, I think you're asking about the Discovery feature in Jira Service Management - it's best to ask in this group: <https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk>

comments: author: Steffanie Schneider
body: Thank you for letting me know.


Tags: asset-management

assets

assets-discovery

cloud

discovery

jira-asset

jira-service-management

jira-service-management-cloud
Project Settings in Product Discovery no longer displayed
Asked by Natalie Zai:

Hi,

I previously had an option to look at the Project Settings and also be able to create new fields.

Project Settings is no longer displayed in the menu on the left hand side and I cannot create any new fields.

Can anyone help with getting these functions back?

Thanks


Answers:
author: Jens Schumacher - Released_so
body: The first thing to check is whether it's a permission issue and you are no longer an admin for the project.

comments: author: Natalie Zai
body: Hi Jens,

I am setup as a User (creator), User access admin and contributor.

I don't need to be an Org admin in order to see the Project Settings do I.

Thanks

Natalie


Tags: cloud

jira

jira-cloud
Any update on support for OST (opportunity solution trees)
Asked by Brent Ritchie:

Happy to hear that this is in discovery, but just wondering where it is now? Many product teams are working (or trying to work) in this framework, but JPD kind of lacks that visual spacial format that makes OST's work so well.   

Products like Vistaly exist (which works exactly like this) but having something native in atlassian would be preferable. Any sort of update would be awesome, thanks!

Edit: just noticed one of Atlassian's growth teams even uses CDH, and OSTs, but not sure where they're doing this and how they're linking this back to JPD and then the delivery work:

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/5-Continuous-Discovery-Best-Practices-from-the-Atlassian-Growth/ba-p/2692056>


Answers:
author: Tanguy Crusson
body: Hi [@Brent Ritchie](/t5/user/viewprofilepage/user-id/5531122) , we are currently designing a solution for this. Stay tuned.

comments: author: Brent Ritchie
body: Thanks Tanguy!


author: Max Herberger
body: Teresa Torres ist doing some free product discovery for you guys here :D <https://youtu.be/wJHM3ybdYEs?si=JyTHoJNz-UnC4z3->


author: Matti Desmet
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) such a system could be powerful: <https://clickup.com/features/mind-maps>


author: Max Herberger
body: Please hurry D:


Tags: child

hierarchy

ost

parent

visual
How to create a graph which express how long it takes to open each ticket
Asked by Tzeni Zoupani:

Hello all,

I'm need to create a graph which will show me how long it took us to open a ticket and an another one that shows me how long a ticket was in the '' open'' status.

Is something that can be done or I'm asking for too much?

Thank you all for your help

Best,

Tzeni


Answers:
author: Tanguy Crusson
body: Hi there, I think you should be able to do this in a [Jira dashboard](https://support.atlassian.com/jira-work-management/docs/what-is-a-jira-dashboard/)

there are different widgets you can use and I believe what you're asking for should be in there
Delivery Tab not displaying number of delivery tickets
Asked by Angie Adams:

I'm seeing inconsistency in on whether delivery ticket shows the (number) of linked delivery tickets. For some, the idea isn't showing the number of delivery tickets that are linked - it's not showing the link at all. However, it is showing the link on the actual delivery ticket. I don't see any differences between the 2 other than the content within the fields.

Has anyone else seen this type of issue? If so, how did you resolve it?

New Idea \& delivery ticket

![JPD 20240626.png](https://community.atlassian.com/t5/image/serverpage/image-id/331972iFF8FDAF577F9ED9C/image-size/large?v=v2&px=999 "JPD 20240626.png")

Older idea \& delivery ticket

![JPD 2 - 240626.png](https://community.atlassian.com/t5/image/serverpage/image-id/331973iE8380E9A42B4E138/image-size/large?v=v2&px=999 "JPD 2 - 240626.png")


Answers:
author: Tanguy Crusson
body: Are you using story points to calculate progress? If so, that's the number that will show here (not the number of tickets). And if there are no estimations, it will show nothing.
JPD as a Product Strategy tool
Asked by Mitesh Gala:

I'm trying to use JPD to  
\* help senior leadership discuss product opportunities and strategies

\* run market-based experiments that would help determine if the idea is worth pursuing.

For this reason, I want to know how to be able to nest several experiments/ideas with a large, big picture product idea.


Answers:
author: Tanguy Crusson
body: Hi [@Mitesh Gala](/t5/user/viewprofilepage/user-id/5529021) today you can kind of do it with these options:

**Option 1:**

[Demo: grouping solutions by opportunities](https://www.loom.com/share/c5acafb1584740c98f6871667bac6df8). And here's a [recording of how to reproduce this configuration](https://www.loom.com/share/c74c8cc8e5be4daaa4498bb8d3397bcd)

**Option 2:**

[Demo: a roadmap with 2 levels](https://www.loom.com/share/292d59cf5f794e65a1f43ee12df79f6a)

We are currently exploring a way to let you create hierarchies in JPD projects

comments: author: Mitesh Gala
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) . It seems similar to "tagging" ideas. I still feel that this is a limiting option. Is it possible to make custom fields if necessary?


author: Mitesh Gala
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)I saw the process for creating new fields. Thanks a lot. I think I might be able to work with this for now. Will message back if I run into more challenges.


Tags: nesting

strategy
Project target field to be used for column board view
Asked by lila:

Im trying to create a board with the column sets with the field "project target" however this doesnt seem feasible? Seems like a basic filed to use as column, and the most logical to create a roadmap?   
Thank you in advance for any tips/ work around


Answers:
author: Tanguy Crusson
body: Hi there, you can't do that yet (it doesn't look like it but it's actually pretty complex to do! every time I open that topic again we get lost in corner cases)

I would suggest either using a quarterly timeline view or creating a select field that you can use with a board for the columns.


author: Jens Schumacher - Released_so
body: The challenge with using the project target field as columns is the potential infinite number of options and therefore columns.   

I assume that the JPD team has limited column fields to fields that generally have a smaller number of options.   

As for a workaround, I've seen teams create a custom field for target quarters and use that instead.
Changing Creators in free JPD version
Asked by Maria Pfister:

Hi community!

We are using free JPD version for AI project in our company. Recently, as there were changes within my team, I wanted to change users defined as Creators (I have 3 free licences). This change doesn't work, several of us tried to play with groups \& roles in all possible ways over past 3 weeks.

For previous employees, it was enough to add them to JPD as User (creator) and to jira-product-discovery-users group.

Do you have any idea why it does not work anymore? Our best guess is that we can change those free users once per month?

Thanks!


Answers:
author: Hermance NDounga
body: Hello,

You can definitely change who are creators, and more than once a month.

I believe if you just add people to this group, maybe it is too many people in it, so eventually, go directly in the user group and add/remove people from there.

If it still doesn't work, please go in a JPD project, click "give feedback" in the left sidebar and raise this issue to our support team, they will be able to help.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Maria Pfister
body: Thanks [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) for your quick answer!

I checked and there are exactly the right people (and 3 of them) in the creator (users) group. I just submitted my issue via feedback, thanks!
I no longer have access to all my projects on Jira please help
Asked by Eseohe Asuelimen:

![Screenshot (410).png](https://community.atlassian.com/t5/image/serverpage/image-id/330560i2AFC31B8BE22726D/image-size/large?v=v2&px=999 "Screenshot (410).png")

Dear Team,

I urgently need assistance with retrieving all my projects on Jira. My plan was automatically upgraded to the standard plan. When I couldn't pay and it expired, all my projects and most functionalities in my Jira account disappeared.

I would like to continue using the free version for now until I can subscribe to a plan. I don't mind deleting some users if necessary. My primary goal is to recover my projects.

The attached photo indicates that I should contact my administrator, but I am the administrator and currently have no access.

Please help.

Thank you.


Answers:
author: Nick H
body: Hi [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161) ,

I would suggest reaching out to Atlassian / JPD support here: <https://support.atlassian.com/contact/>

We should be able to assist with reactivating your plan or getting this resolved.


Tags: atlassian-support

company-managed-projects

help

projects

retrieve
I no longer have access to all my projects on Jira please help
Asked by Eseohe Asuelimen:

![Screenshot (410).png](https://community.atlassian.com/t5/image/serverpage/image-id/330560i2AFC31B8BE22726D/image-size/large?v=v2&px=999 "Screenshot (410).png")

Dear Team,

I urgently need assistance with retrieving all my projects on Jira. My plan was automatically upgraded to the standard plan. When I couldn't pay and it expired, all my projects and most functionalities in my Jira account disappeared.

I would like to continue using the free version for now until I can subscribe to a plan. I don't mind deleting some users if necessary. My primary goal is to recover my projects.

The attached photo indicates that I should contact my administrator, but I am the administrator and currently have no access.

Please help.

Thank you.


Answers:
author: Sagar
body: Hi [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161) It's better you reach out to the Atlassian support on <https://support.atlassian.com> to get quick assistance for this issue, also can you check in the product access page if you have have the appropriate permissions

<https://your-site-name.atlassian.net/jira/settings/products/jira-product-discovery/access>

comments: author: Tanguy Crusson
body: [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161) I'll second what [@Sagar](/t5/user/viewprofilepage/user-id/2206513) just said: you'll have to ask the support team to reactivate your trial - from there you'll have 14 days to downgrade to free.

Don't worry your data will still be there, you haven't lost anything.


author: Eseohe Asuelimen
body: Thank you so much. I haven't gotten a response from support ever since I reached out to them. Is there any other way I can get them to respond?


author: Jonathan Blackburn
body: I think I've had this exact problem!

Try this:

1. In the left nav in the project context, go to project settings
2. Click on people
3. Make sure that a group that you're a part of is selected with the appropriate role/permissions
4. Refresh

It's worth checking what the default people/roles are newly created projects. You'll *probably* want to make sure that there's someone from central admin.

comments: author: Anu Issac
body: There is a chance that you are no longer part of the User Group or Role who can access the required Project. [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161)


Tags: atlassian-support

company-managed-projects

delete

project

retrieve