youngmon/atlassian-qna huggingface dataset:
import data from database
Asked by A:

I need, for example, when I write a code in a certain field on the create screen, the information in other fields corresponding to that code should be brought from the database.


Answers:
author: Fazila Ashraf
body: Hi [@Detsha](/t5/user/viewprofilepage/user-id/5491920)

Welcome to community!

Can you use the assets feature that comes in the premium plan?

If not, you might have to purchase external plugins like <https://elements-apps.com/cmdb-elements-connect/> to connect

comments: author: Christophe Prom?
body: Hello,

I work for Elements, the company that develops Elements Connect.

Thanks Fazila for recommending our product, we appreciate the mention!

Indeed, Elements Connect fields can solve your needs, thanks to their dependencies mechanism. The data source can be a SQL database, a REST API, or even a Jira project if you prefer to keep the data in Jira.

For more information, check out [our documentation](https://doc.elements-apps.com/elements-connect-cloud) and the [app listing](https://marketplace.atlassian.com/apps/23337/elements-connect-external-data-fields-for-jira?hosting=cloud&tab=overview&utm_source=community&utm_medium=referral&utm_campaign=question-2692132). If you need further support, please feel free to reach out to our support team [here](https://support.elements-apps.com/).

Regards

Christophe


Tags: cloud

jira-service-management

jira-service-management-cloud
Multi langage JSM portal and custom field values
Asked by Kerli Loopman:

For JSM portals that are multilingual, what are the best options to provide multi language custom field values?

I can't create multilingual forms (vote for it here: <https://jira.atlassian.com/browse/JSDCLOUD-11018>)

I can't translate custom field values, I can only translate the name of the field (vote for it here: <https://jira.atlassian.com/browse/JRACLOUD-40049>)

Do you create custom fields with values that are in dual language and add them in brackets or divide them with pipes? Or use some other option?

"Value L1 \| Value L2"

"Value L1 (Value L2)"

Any other ideas?


Answers:
author: Ciara TN
body: Hi Kerli,

Multi language forms are now available ?

<https://community.atlassian.com/t5/Jira-Service-Management-articles/New-Multilingual-support-for-Forms-in-Jira-Service-Management/ba-p/2751427>

Custom field values though seems to be still not available.

There are apps for example, [https://marketplace.atlassian.com/apps/1234677/translated-fields-for-jira-jsm?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1234677/translated-fields-for-jira-jsm?hosting=cloud&tab=overview)

Or perhaps if you have Scriptrunner you can pull the users local language and use an assets field to return the correct language?

<https://docs.atlassian.com/software/jira/docs/api/7.6.1/com/atlassian/jira/config/LocaleManager.html>

-Ciara


Tags: cloud

jira-service-management

jira-service-management-cloud
Duplicate profile (account) creation phenomenon
Asked by ???_??_:

Why is there a phenomenon where duplicate profiles (accounts) are created?  
And why is my email displayed differently as a private email and Gmail?  
All profiles are customers.  
The guess is that you are invited by the project without an Atlassian account.  
I think it was duplicated because I later created customer permissions on the administrator page.  
I wonder why this happens.

![messageImage_1715158472757.jpg](/t5/image/serverpage/image-id/322577iD857127B3577CAFC/image-size/large?v=v2&px=999 "messageImage_1715158472757.jpg")


Answers:
author: Fazila Ashraf
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)

I think this happens when the customer is invited in multiple places like in customer section of the project level and also from user administration level. Can you verify please?

comments: author: ???_??_
body: Hello, [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)

Yes, I will check it.  
If what you said is correct, can this be considered a normal case?


author: ???_??_
body: [@Fazila Ashraf](/t5/user/viewprofilepage/user-id/538419)   
Yes, as you said, it happens when invited from the project and admin page. So why does this happen? It's a pain in the ass because the profile is split into two.  
Should I only invite people to one place?


author: Fazila Ashraf
body: Found the atlassian content that talks about this -\> <https://confluence.atlassian.com/jirakb/internal-users-showing-duplicate-on-user-picker-fields-1026039853.html>

For the current duplicates, you could use the migrate users functionality.

But that is not a solution to prevent such future duplicates. I believe the option currently is to invite only in one place :(


Tags: cloud

jira-service-management

jira-service-management-cloud
Como puedo hacer visibles los SLA en el portal?
Asked by Sergio David Bolivar:

Hola

Se que el portal no es muy configurable pero quiero saber si alguien me puede indicar como seleccionar los datos que el cliente ve en el portal, relacionado con el estado de la solicitud, tipo de solicitud (panel derecho de la vista de la solicitud).

Les agradezco cualquier informaci?n


Answers:
author: Fernando Eug?nio da Silva
body: [@Sergio David Bolivar](/t5/user/viewprofilepage/user-id/5492325) , Welcome to the Atlassian Community!

Currently these are all the fields that you can customize in the Customer Portal to be displayed to the user

![Captura de tela 2024-05-15 001806.png](https://community.atlassian.com/t5/image/serverpage/image-id/323720iB3157C1563D5AFB3/image-size/large?v=v2&px=999 "Captura de tela 2024-05-15 001806.png")

To know how to customize these columns, please, follow the guide: [Customize the columns in your customers' requests list \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/)

About the subject of your question, SLA is not an available option to be displayed in the customer portal by nativately.

There's some apps who can give you this feature in the [Atlassian Marketplace](https://marketplace.atlassian.com/), the most famous app is: [Extension for Jira Service Management \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview), but feel free to look for other apps who offer similar resources.

Hope this helps you :)

Kind regards,

Fernando


Tags: cloud

jira-service-management

jira-service-management-cloud
All Queues 'We Couldn't load your queue'
Asked by Chris Gaines:

All of my Q's in Jira are not loading this morning and are showing the same message attached. We couldn't load your Queue. My colleagues Q's are all fine.

![Screenshot 2024-05-08 094514.png](/t5/image/serverpage/image-id/322574i0675FBA6AA796F62/image-size/large?v=v2&px=999 "Screenshot 2024-05-08 094514.png")


Answers:
author: Fazila Ashraf
body: Hi [@Chris Gaines](/t5/user/viewprofilepage/user-id/5172822)

This incident is resolved now -\> <https://jira-service-management.status.atlassian.com/incidents/lshljpm7npbq>

Should be working now for you :)


author: Dexter de Vera
body: Hi [@Chris Gaines](/t5/user/viewprofilepage/user-id/5172822) ,

There is an active incident in service management in cloud. Atlassian currently investigating the issue with JSM queues not loading for some customers. You may check Atlassian JSM status <https://jira-service-management.status.atlassian.com/>

comments: author: Chris Gaines
body: Thank you. Its now all back up and running.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to configure dynamic request types
Asked by Shankar Mishra:

I am setting JSM for one of our team and we need Dynamic request types , Based on particular location , respective Request types should be visible. I am interested to know if this feature can be implemented ? if not then what is best approach for such ask.


Answers:
author: Megan Makowiecka
body: [@Shankar Mishra](/t5/user/viewprofilepage/user-id/5492493) unfortunately, there isn't anything built in that allows for dynamic forms within Service Management that I've found to do this.

It's a shame that this option isn't available.

I'm afraid that you will more than likely need to purchase a plugin to accomplish what you are looking for.

[Extension for Jira Service Management](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=datacenter&tab=overview) is a very useful tool that can allow for dynamic forms as well as set restrictions on what items you want different groups to see.

Another option is [ScriptRunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter&tab=overview). It's a Swiss army knife when it comes to unique configurations.


author: Kian Stack Mumo Systems
body: [@Shankar Mishra](/t5/user/viewprofilepage/user-id/5492493),

Welcome to the community!

You could hide them based on user groups - using this [add-on](https://deviniti.com/support/addon/server/extension/latest/request-types-visibility/).

comments: author: Shankar Mishra
body: Thanks for input but I am more interested something build-in as part of JSM from Atlassian. I am not preferring to use any extension.

Not sure what is plan for Atlassian to provide this feature.


author: Kian Stack Mumo Systems
body: [@Shankar Mishra](/t5/user/viewprofilepage/user-id/5492493), I would have told you if Atlassian had an option for that. You could create different JSM projects for different sets of users, but I did not think that was what you were asking about.


Tags: data-center

jira-service-management

jira-service-management-data-center
Datadog integration to Data lake advanced analytics for enterprise JSM
Asked by Steve Woodward:

Can you connect the Datadog application to Enterprise analytics / Data lake through 3rd party integrations ?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi. [@Steve Woodward](/t5/user/viewprofilepage/user-id/5454792) ? Welcome to the community.

May we assume you know about the Datadog/JSM integration and that it is not working for you?

If so, I think you'd be better off if we moved this question to the Atlassian Analytics section of the community. Just say the word, and one of the community leaders can move it for you.

Or you may be able to yourself, under the "..." to right of your name. I can't recall if community members can move their own posts.

Best,

-dave


Tags: cloud

jira-service-management

jira-service-management-cloud
What is the difference between different product roles in JSM?
Asked by Fahad Akhtar:

Hi,

I notice that there have been a few changes to the Atlassian Admin page. One new product role that has been added is called the product admin role. There is also a new role called the user access admin role as well. Can you please explain what a product admins and user-access admins are and what they can and cannot do? Additionally please explain the differences between site-admin, org admin, and customer as well.

Thanks,  
Fahad


Answers:
author: Tuncay Senturk
body: Hi [@Fahad Akhtar](/t5/user/viewprofilepage/user-id/3558740)

Please check [this documentation](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/).

Please find the related part quoted below:
> * *Product admins* -- They administer settings inside the product depending on group memberships (e.g. Jira products and Confluence settings). Not all product admins need product access (e.g. Product admins for Jira products don't need product access to Jira or Jira Service Management).
>
> * *User access admins* - They administer users and groups from admin.atlassian.com for a specific product in your organization. This role doesn't grant access to the product.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to fix continuous build failed pipelines
Asked by Jaehyeong Hwang:

I kept failed build pipelines and I screwed up by trying to fix it by myself, I reverted lots of commits, and also deleted branches.

Now, The last commit that was merged with master is not even building.

The build failed sentence says

"  

##### Failed {#toc-hId--1535266023}

Currently no online runner available that matches the required labels.

"

and there is nothing on build screen. It says "No logs to display"

Can anyone help me how to make the build success again ?

Br,

Jaehyeong Hwang


Answers:
author: Mark C
body: Hi [@Jaehyeong Hwang](/t5/user/viewprofilepage/user-id/5284552),

Welcome to the community.

Based on the error message "Currently no online runner available that matches the required labels.", it seems you either don't have a runner running on your self-hosted machine or you're using a different label for your YAML step configuration.

```
          runs-on:             - 'self.hosted'            - 'my.custom.label'
```

I'd suggest trying to check your self-hosted machine if there's a runner running and check your current YAML configuration to see if you're using the correct labels.  
Alternatively, you can also try to [create a new runner](https://support.atlassian.com/bitbucket-cloud/docs/adding-a-new-runner-in-bitbucket/).

Regards,  
Mark C

comments: author: Jaehyeong Hwang
body: Thank you for the answer.

But I asked the question in detail on support channel, and got the solution. Had to create a new runner for workspace and followed the instruction, after that I just reloaded the yaml file by committing nothing(just added space). Then it went ok.

Br,

Jaehyeong Hwang


Tags: bitbucket-cloud

cloud
Cannot log in
Asked by Palle Pedersen:

I get the error "We couldn't log you in" when I try to log in. It's the same in Firefox, Chrome, and Edge.


Answers:
author: Mark C
body: Hi [@Palle Pedersen](/t5/user/viewprofilepage/user-id/5284521),

Welcome to the community.

I checked your Bitbucket Cloud account on our end.  
I can see that it is marked as a "Dormant" account due to not logging in for a long period of time.  
I went ahead and reactivated it.  
You should be able to log in now.

If you're having issues logging in, try to reset your password using this link. - <https://id.atlassian.com/login/resetpassword>

Hope it helps and let me know how it goes.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
Bitbucket wiki: Code comments display as titles in TOC
Asked by Andrew Palmowski:

I'm encountering an issue in the Bitbucket wiki. Wondering if there's a workaround.

I'm using Markdown for documentation, and Creole \<\<toc\>\> elements for a table of contents page (as it allows for more fine grained control).

Unfortunately, when giving code examples in a language that uses "#" for comments, code comments are detected as titles in the TOC.

For example, a page like this:

----

Troubleshooting {#toc-hId--439380980}
-------------------------------------

Run this script to fix the config:

```
# Find the configuration file
...
# Fix the quotation marks
...
# Pipe into jq to validate
...
```

----

Shows up in the table of contents as:

* Troubleshooting
* Find the configuration file
* Fix the quotation marks
* Pipe into jq to validate

Of course, only the first one is intended to be a heading. Is there a way to fix this?


Answers:
author: Theodora Boudale
body: Hi Andrew and welcome to the community!

Do you use both Markdown and Creole on the same page where you have your table of contents or on different pages?

If you edit the page with the table of contents, what language is selected at the top right corner of the editor?

Could you also please post the content of the page with the markup?

Using the following as content in a Creole page is formatted as expected and the comments do not become headers:

```
<<toc>>

= Troubleshooting

Run this script to fix the config:

{{{
# Find the configuration file
...
# Fix the quotation marks
...
# Pipe into jq to validate
...
}}}
```

I would need the details I asked above to figure out what is happening with your page.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Preserve linear commit history with merge
Asked by Jamie Eisenhart:

I'd like to preserve a linear commit history when merging pull requests (no merge commits). How would I do that with bitbucket cloud? My preference would be to use the [Rebase, fast-forward](https://confluence.atlassian.com/bitbucketserver/pull-request-merge-strategies-844499235.html) merge strategy, but that's not available in our cloud repo settings. Instead we have to use [Fast forward](https://support.atlassian.com/bitbucket-cloud/docs/merge-a-pull-request/#Merge-strategies), which causes merge failures whenever another PR has landed, even if it is completely non-conflicting.


Answers:
author: Saxea _Flowie_
body: [@Jamie Eisenhart](/t5/user/viewprofilepage/user-id/4995695) Indeed, Bitbucket Cloud does not have built-in support for rebase, but you can utilize [Flowie](https://flowie.app/?utm_source=atlas-community&utm_medium=2439970), an addon that offers [rebase strategies](https://flowie.app/docs/en/plugins/merge?utm_source=atlas-community&utm_medium=2439970#strategies). Additionally, Flowie enables you to [enforce a specific strategy for all PRs](https://flowie.app/docs/en/plugins/merge?utm_source=atlas-community&utm_medium=2439970#restricting-merge-options-and-default-values), ensuring they are merged using your chosen approach.

*Disclaimer: I work for the company that develops Flowie.*


Tags: bitbucket-cloud

cloud
"We couldn?t log you in" Error
Asked by TheChrisGlass:

Despite trying in Chrome and Firefox without privacy protections and extensions, I'm getting the fabled error.

> You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

<br />

<br />

I see the issue is likely related to a long dormant account and that looks to be changing soon enough for me, so if I could get help around that, I'd really appreciate it.


Answers:
author: Syahrul
body: G'day [@TheChrisGlass](/t5/user/viewprofilepage/user-id/5284448) and welcome to the community!

I believe your account was dormant, so I have re-activated it. Can you try to log in again and let me know if you still have any issues?

Cheers,  
Syahrul

comments: author: TheChrisGlass
body: Got in! Thank you for your help!


author: T?rker Ince
body: [@Syahrul](/t5/user/viewprofilepage/user-id/744536) Can you please reactivate my account also?


author: Syahrul
body: Hey [@T?rker Ince](/t5/user/viewprofilepage/user-id/5377177)

Can you please create a new thread?

Thanks!


author: Thao Vo
body: I faced this issue when I logged in on Chrome or Edge. The issue displays an error:

"We couldn't log you in  
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Could you please help to solve this issue?   
Thanks,


Tags: bitbucket-cloud

cloud
We couldn?t log you in Error
Asked by hats:

I'm trying to login with my account but I get an error:  

We couldn't log you in {#toc-hId--440027758}
--------------------------------------------

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.  

I cleaned the cache/cookies and tried in a private browser tab, and the problem still happens.


Answers:
author: Theodora Boudale
body: Hi [@hats](/t5/user/viewprofilepage/user-id/5279531) and welcome to the community!

Are you trying to log in to Bitbucket Cloud with the same email as the one of your community account?

If so, what browser are you using?

There is a Bitbucket Cloud account with this email and its status is active, so the issue is not caused by the account's deactivation.

In case you are using a different email to log in to Bitbucket Cloud, can you log in to <https://community.atlassian.com/> with that email and leave a comment here, so I can check the status of that account?

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Permission issue with using scp-deploy to windows server
Asked by Zohar Sajith:

I have a windows server 2022 VM with an IIS attached to it. I am trying to follow the scp-deploy steps to put my project onto that server. I have followed the guide (found here: <https://support.atlassian.com/bitbucket-cloud/docs/deploy-using-scp/>) and done what was said there but I keep running into an issue where the pipeline fails at the "deploy artifacts using SCP to PROD" step. The error I get is this:

Permission denied, please try again.  
Permission denied, please try again.  
Received disconnect from $SERVER port 22:2: Too many authentication failures

I have set up my ssh key on the Windows server and attached it to the Bitbucket repository. I tried using the ssh that Bitbucket provides as well and I still get the same error. I believe this is a Windows permission issue but I'm not too sure how to configure that.

Let me know if any additional logs are needed. Any help would be greatly appreciated!


Answers:
author: Zohar Sajith
body: Turns out it was a permission issue. Windows has a very weird way of handling SSH requests where you have to create the file that it will accept. In your Program Data folder, under ssh, Windows will have some public/private keys that are created but in that folder, you will have to create a file called administrator_authorized_keys. Make sure that it has no file extension and add in the public key from Bitbucket or a key that you made into that file and you will be able to access your virtual machine.

It took 2 weeks for me to figure this out, hopefully this will help someone else. I ended up sticking with the SCP-Deploy pipe and was able to get it working.


author: Oleksandr Kyrdan
body: Hi [@Zohar Sajith](/t5/user/viewprofilepage/user-id/5284455)

Thank you for your question!

Since you use username and password auth you could try alternative [atlassian/ftp-deploy pipe](https://bitbucket.org/atlassian/ftp-deploy) instead:

```
script:  - pipe: atlassian/ftp-deploy:0.4.1    variables:      USER: my-ftp-user      PASSWORD: $FTP_PASSWORD      SERVER: 127.0.0.1      REMOTE_PATH: /tmp/my-remote-directory
```

<br />

To discover more pipes, visit our [**Bitbucket Pipes Marketplace**](https://bitbucket.org/product/features/pipelines/integrations).  

Best regards,  
Oleksandr Kyrdan

comments: author: Zohar Sajith
body: Hi Oleksandr!

Thank you for the reply! I followed the steps of setting up an FTP server on my remote windows machine and I am just about able to deploy the application. I'm having one more small issue however. For the REMOTE_PATH in the pipeline, this pipe does not accept windows paths.

The server does not have WSL installed on it nor will it be installed so I need to find a workaround for that, do you have an idea on what I could do here?


author: Zohar Sajith
body: Could there be an issue with the password? I tried doing a SCP command from my local machine into the server and I was able to send a file over, but I had to type my password in. The only thing I could see to do then is to set up passwordless ssh-ing.


Tags: bitbucket-cloud

cloud

deployment

windows