youngmon/atlassian-qna huggingface dataset:
Sort ascending/descending for Lists and Labels in Table View?
Asked by Courtney Christenson:

My preferred (premium) workspace view is Table View. This allows me to see what I have in a "Time Sensitive" list across every single board, so I can tackle those tasks first. This is much easier to me than assigning due dates to every task, which can feel fussy and overly in-the-weeds with admin functions. For me, it suffices to organize my lists as "Time Sensitive" and other time-bound and prioritized list funnels. But in Table View, it seems like it's only possible to sort by Due Dates, rather than the other fields, like List and Labels -- which would both be extremely useful to sort by. Am I missing something, or is this really not possible to do? If so, this seems unnecessarily limiting. It assumes every user is using Due Dates as the field that all their task organization hinges on. Sorting columns A-Z is a very basic function and should not be a complex engineering issue for this platform, right? For the cost of the premium membership, this feels like a weird omission. Can you please add sorting for other fields in Table View other than Due Dates alone?


Answers:
author: Lara
body: Hi Courtney,

Thanks for reaching out.

Right now, it's not possible to sort other columns in Workspace Table view; it's only possible to sort the due date column by ascending/descending.

While this exact functionality isn't currently available in Trello, I have gone ahead and created a new feature suggestion for you with our product team which you can access here: <https://jira.atlassian.com/browse/TRELLO-301>.

I would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

If it helps, a possible workaround would be to filter cards by that specific list in Workspace Table view. While there isn't a way to sort them alphabetically or by label, hopefully that makes it easier to view those cards (I've provided this workaround in the feature request ticket too).

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara  
The Trello Team

comments: author: Chad
body: This blog post from 2022 explicitly states that you can sort by other columns:

<https://www.atlassian.com/blog/trello/trello-table-view>

"Cards in the table can then be filtered and sorted by lists, labels, members, and due dates."

Another forum post from your team also links to this blog post and reiterates that it's possible to sort on other columns.

<https://community.atlassian.com/t5/Trello-questions/Sorting-Filtering-by-field-in-table-view/qaq-p/2235837>
Viewing specific collections in table view?
Asked by Courtney Christenson:

Two of the more useful organizing tools I find in Trello are Collections and Table View. Table View lets me see what I have in a "Time Sensitive" list across every board, so I can tackle those tasks first. This is my preferred workspace view for that reason. But Collections are also very important in terms of compartmentalizing my clients and projects. I can't see a way to view a specific collection and put it in Table View. Does this option exist? If not, how can I put in my vote to request that the developers do this?


Answers:
author: Alex W
body: Hey [@Courtney Christenson](/t5/user/viewprofilepage/user-id/5490437) - this sounds like an awesome idea, I'm all for enhancing Collections in Trello.

It's not available right now, but I have raised a feature request for our team to look into it. I've also included the Workspace Calendar View in your request. You can vote for / watch / comment on this feature request at <https://jira.atlassian.com/browse/TRELLO-293>
Butler due date automation is intermittent
Asked by Sheik Hassan:

Hi, I am seeing a weird intermittent behavior with butler due date automation.

I set up an automation as follows: Do a 'get url' on the specified URL when due date on a card is triggered.

The URL points to a php file that just prints a log - nothing else, so I know the URL is good. I also tested the URL in a chrome browser as well as postman - and in both cases the URL works as expected (returns 200 OK)

However, with Trello, when the butler automation fires (upon the due date), it sometimes works! Most times it does not. I see the following error in the Automation logs when it fails.

**Successful case :**  
Sunday, May 5, 2024 12:31 PM  
Running automation on board 1-Leads .  
Response from URL *\<my url\>*

`Test`  
The automation finished running.  
Total operations: 1

**Failed case (no changes made - just rerun the test):**  
Sunday, May 5, 2024 12:36 PM  
Running automation on board 1-Leads.  
There was an error requesting the URL *\< my url \>*

`Socket is closed`  
The automation finished running.  
Total operations: 1


Answers:
author: Antonio Panea Pastor
body: Hi [@Sheik Hassan](/t5/user/viewprofilepage/user-id/5490433) ,

This is Toni from [Crmble](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble). Thank you for sharing this with the community!

I've experienced this randomly as well, so my suggestion would be to consider implementing a retry mechanism within your Butler automation. Sometimes, network issues or temporary server glitches can cause intermittent failures. A retry mechanism can help mitigate these issues by attempting the request multiple times before deeming it a failure.

Hope it helps!

Cheers

Toni

comments: author: Sheik Hassan
body: Hi [@Antonio Panea Pastor](/t5/user/viewprofilepage/user-id/5367067) thanks for posting.

A good idea for the interim but I don't see this a s a long term fix. This must be something on Trello's side as there are multiple consistent failures in a succession.

Hopefully someone takes a look. Thanks again.
PC SIP softphone - request Edge each time that someone login.
Asked by Ana Mondejar-Zapatero:

I'm not sure if this is something wrong with PC softphone configuration but we'll need that the app will have a default Edge or pool of Edges and it's not requesting the URL each time than an agent logIn in the PC.

Do you know what is wrong with it?


Answers:
author: Prasanth
body: Hey Ana,

Can you please elaborate the issue? How is this related to Opsgenie - <https://www.atlassian.com/software/opsgenie>

regards,

Prasanth
How to connect ElastAlert to Opsgenie?
Asked by Sachin Nair:

Hi,

I am trying to send elastAlerts to OpsGenie. On the ElastAlert documentation, they are asking for a key from OpsGenie, but i dont see any ElastAlert integration in the OpsGenie list. How do i go about integrating both?

Thanks

Sachin


Answers:
author: Kate Clavet
body: Hi [@Sachin Nair](/t5/user/viewprofilepage/user-id/3596529)

Emirhan is exactly right, I just wanted to add some visuals for you, since I myself am a visual person :)

From your Teams page, select Integrations from the left drop down. You'll see the option for API integration:

![Screen Shot 2019-10-15 at 10.19.37 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/69474iB83CCE45A1BE3D69/image-dimensions/882x370?v=v2 "Screen Shot 2019-10-15 at 10.19.37 AM.png")

Then, click on Add API. In the next window, you'll see the API Key as shown below:

![Screen Shot 2019-10-15 at 10.19.53 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/69473i6EB112584020A21E/image-dimensions/934x501?v=v2 "Screen Shot 2019-10-15 at 10.19.53 AM.png")

Hopefully this helps, here's the documentation on API integrations as well: <https://docs.opsgenie.com/docs/api-integration>


author: Emirhan
body: Hello Sachin,

Thank you for contacting Opsgenie!

I believe you can add a new API integration, under the integrations page and use the API key of integration you created in order to send API requests.

Please, let us know if you need anything else, would be happy to assist.

Best regards,
Template Creation
Asked by Laura Dark:

I'm new to Opsgenie. We are in the process of defining all of our Services (over 300). Most of them have the same text except for Service name and description. Is there a way to create 'Master' templates to be pulled in for any service?

Thanks


Answers:
author: Samir
body: Hi Laura - We don't have an option like this to be able to have an incident template that you can use in *different* services, but within a single service, you can clone an incident template there. If you could reach out to support either through the blue chat bubble in the bottom righthand of your screen when logged into Opsgenie, or by creating a ticket at <https://www.opsgenie.com/contact-us#/> (or email support@opsgenie.com), we can discuss your use-case in more detail to see if there is a workaround, or if this should be entered as a feature request! Thanks.
Time based alerts through Jira Integration
Asked by Niel:

Hi!

Is there any way we can make the Jira Integration only create alerts on a time frame? I finally got it to filter only the right alerts but I wanted the alerts to only happen on after-hours. Help would be much appreciated!


Answers:
author: Emirhan
body: Hey Niel,

Thank you for your question.

Unfortunately not only for Jira, but also for other integrations putting time frames as a filter is not option right now. However, as a workaround, I could recommend you using Notification Policies.

Basically, notification policies allows you to suppress/delay/auto-close alerts if they match with your defined conditions, also you can put time intervals so when an alert is created in Opsgenie, creation time will also be checked by your notification policy - see attached.

![WhatsApp Image 2019-10-10 at 9.46.53 AM.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/69016i1D3EED7F5E1AECEE/image-size/large?v=v2&px=999 "WhatsApp Image 2019-10-10 at 9.46.53 AM.jpeg")

Do you think that workaround would work for you?

Let me know if you need any further assistance on this issue, would be happy to assist!

comments: author: Niel
body: Hi [Emirhan](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2227565)!

I had a look at this too. I think that's just a time-frame for the Policy selected. It's not a rule that restricts incoming Alerts to that time frame. It would have been a good feature to use if it actually automatically closes/deletes alerts on certain time frame but I don't believe it allows that.

Kind Regards,

Niel


Tags: jira-service-desk-cloud
Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident
Asked by Ashmitha B:

Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident. The alert upon creation in ops genie should update the ops genie alert id on service now's incident.


Answers:
author: Samir
body: Hi [@Ashmitha B](/t5/user/viewprofilepage/user-id/3573227) ! Would you be able to reach out to our support team via the blue chat bubble in the bottom right of your screen when logged into Opsgenie, or by creating a ticket at [https://getsupport.atlassian.com](https://getsupport.atlassian.com/), or sending an email to support@opsgenie.com so we can work with you directly on this issue?

Thanks!

-Samir
Alert on different time zone
Asked by Mithlesh sharma:

We have number of teams working on same project in different timezone , in this case how your tool trigger notification in regard to their timings . suppose i have escalated an issue and i want to convey to my teams in their morning times with one click 10:00 am for all (different time zone)is it possible ?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Mithlesh sharma](/t5/user/viewprofilepage/user-id/3571913) -

The on-call users would need separate schedules based on timezones. If you create an alert and would like to simultaneously notify certain users in different time zones, you need to make sure the users' on-call times overlap, and you need to delay the notifications until their on-call schedule starts with a notification policy.

![Opsgenie_-_Mark_Test_Team.png](https://community.atlassian.com/t5/image/serverpage/image-id/67377i331E3F408D4360AA/image-dimensions/268x225?v=v2 "Opsgenie_-_Mark_Test_Team.png")

Take note that the Account Time Zone is applied to the Notification policy.

comments: author: Kate Clavet
body: Thanks Mark! and Thanks [@Mithlesh sharma](/t5/user/viewprofilepage/user-id/3571913) for taking the time to post your question so we could answer it fully! Have a great day!


author: thomas
body: Is this correct? according to <https://support.atlassian.com/opsgenie/docs/time-constraints-and-timezones/>, the notification policy is based on the account's timezone, so is it not agnostic to the individual responders timezones? As in, this alert will be delayed until the ACCOUNT timezone's 10am, not necessarily the timezone of the current on-call engineer.
Opsgenie feature : Alert on floating window
Asked by Prabhat Nayak:

Is Opegenie have "alert on floating window" feature. I am looking the below feature.

If I place the mouse pointer on Opegeine alert then it should show alert details in the floating window.


Answers:
author: Kate Clavet
body: Hi there [@Prabhat Nayak](/t5/user/viewprofilepage/user-id/937877) if you place your mouse over the alert from the Opsgenie alerts dashboard, the details of the alert do not appear. However, if you hover your mouse over the right side of the alert, action buttons such as acknowledge, snooze, assign appear.   

To see alert details one must click in to the alert.   

Hopefully that helps!


author: Gonchik Tsymzhitov
body: Do you mean some steps for notifications

<https://docs.opsgenie.com/docs/alert-notifications-flow>

or it should based on your time windows?

comments: author: Prabhat Nayak
body: It should be on my window
Can Opsgenie creat an alert from Json response body?
Asked by Nathan Goodacre:

Hey, We have a system which keeps track of when each server last checked in. The data is available by using a restful JSON API. Is it possible for Opsgenie to call the API, and then if the timestamp is older than X, create an alert? Or heartbeat notification?


Answers:
author: Samir
body: Hi [@Nathan Goodacre](/t5/user/viewprofilepage/user-id/3536281) - it wouldn't be possible for Opsgenie to initiate the connection and check the timestamps. But you could *send* the alert to Opsgenie by creating an alert through our Alert API <https://docs.opsgenie.com/docs/alert-api>

Also - this does sound like something you could use heartbeat monitoring for. With heartbeat monitoring, you would set up a job or task on your server to ping the heartbeat on a certain interval (like every 10 minutes for example). Then if 10 minutes go by without a ping received, the heartbeat will generate an alert that the heartbeat is expired. Maybe this would be a solution for what you're looking for? <https://docs.opsgenie.com/docs/heartbeat-monitoring>
How to create an opsgenie alert from powershell?
Asked by Adrian Reeve:

HI, I am getting an error when creating an alert in a powershell script.

The command below:

start /d "c:\\lamp" lamp createAlert --message "Destination Host Unreachable from \[MBT_Storage\]" --source \[Name\] --teams "Support" --priority "P2"

produces this error:

Start-Process : A positional parameter cannot be found that accepts argument 'lamp'.  
At line:1 char:1  
+ start /d "c:\\lamp" lamp createAlert --message "Destination Host Unrea ...  
+ \~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~\~  
+ CategoryInfo : InvalidArgument: (:) \[Start-Process\], ParameterBindingException  
+ FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.PowerShell.Commands.StartProcessCommand

I can run the command successfully in a command prompt and an alert is created.

How can I run this command in powershell?

Thanks in advance


Answers:
author: Adrian Reeve
body: I figured it out.

Posting the answer here in case anyone else runs into the same problem.

$str = 'start /d "c:\\lamp" lamp createAlert --message "Destination Host Unreachable from \[MBT_Oakleigh_Storage\]" --source \[MBT_Storage\] --teams "Support" --priority "P2"'  
CMD /c $str


Tags: powershell
Creating an alert - free version
Asked by Andrew Mackay:

Hello,

I am experimenting with the OpsGenie free version to see what it can do. I am caught in a catch-22 regarding alerts. If I specify a team as responder, I need to define a 'route' for the team. The only options for route are to use an escalation or schedule, however escalations and schedules are not supported in free version (as it says in activity log). If I set a specific individual as a responder, it works fine.

All I want to do is send an alert to a team. Is this not possible with free version?

Thanks!


Answers:
author: Samir
body: Hi [@Andrew Mackay](/t5/user/viewprofilepage/user-id/3529997) - what integration are you using to create alerts? On the free plan, all integrations are assigned to a team. So any alert created through that integration, will go to the team that the alert is assigned to.

So for example if I have an email integration assigned to "TeamA", and email sent to that email integration will create an alert with "TeamA" as the responder.

Once an alert goes to a team, it will follow the routing rules on that team to determine which escalation/schedule it should go to.

It sounds like you may be on an *old* free plan, if you don't have access to escalations/schedules. Both of those are included in our current free plan (detailed on <https://www.opsgenie.com/pricing>)

If you go to the subscription page when logged into Opsgenie, you should be able to change to our *current* free plan which will give you access to escalations/schedules.

comments: author: Samir
body: please feel free to reach out to us at support by emailing support@opsgenie.com, or going to [https://getsupport.atlassian.com](https://getsupport.atlassian.com/)


author: Andrew Mackay
body: [@Samir](/t5/user/viewprofilepage/user-id/2168284) yes, you were right. I was on the 'old' free plan. I updated and now alerts work as I would expect. Thanks!
[OPSGENIE] Is it possible to relate an alert to an incident via API call?
Asked by Ivan Stanlley P Juan:

Hi,

I'm new to using OPS Genie and currently studying the documentation as i'm planning on automating the creation of incidents based on the alerts we receive.

I'm also studying Marid integration and my idea is, whenever an alert is created, it will call the script referred to by actions.Create.script in marid.conf and this script will create an incident for me.

However, i want my script to check if a similar incident is already created for that alert. If there is, i will just relate that alert to the incident instead of creating a new one.

So far, I have read the following Rest API documentations but found no explicit mention of the ability to relate alerts to incident.

<https://docs.opsgenie.com/docs/incident-api>

<https://docs.opsgenie.com/docs/alert-api>

Is there any API that can be used to relate alerts to incidents?

(Or perhaps I have missed it in the docs i mentioned above, in which case, please do correct me)

Thanks!


Answers:
author: Mark Campbell-Vincent
body: Hi [@Ivan Stanlley P Juan](/t5/user/viewprofilepage/user-id/3529164) - Currently there isn't an API that associates an alert to an incident. When an alert is created that matches an incident rule of a service, it will automatically be associated with the related incident.

![_4776_Opsgenie_-_Alerts.png](https://community.atlassian.com/t5/image/serverpage/image-id/63949i96B01DF543FD2076/image-dimensions/679x51?v=v2 "_4776_Opsgenie_-_Alerts.png")
Integrate Opsgenie with ServiceNow
Asked by Denis Ramalho:

I'm having trouble mapping an extra opsgenie field to the company on ServiceNow.

Can someone help me?


Answers:
author: Kate Clavet
body: Hi there [@Denis Ramalho](/t5/user/viewprofilepage/user-id/3209823) due to the specificity of this question please reach out to our support team so that they may help you. Have a great day!


Tags: organization

servicenow
Zabbix and opsgenie: Could not execute - No permissions
Asked by Ziemeck:

Hi,

I want use opsgenie to ack problems on Zabbix (via Marid). When i ack on opsgenie, on the /var/log/opsgenie/marid/script.log i have message:

```
ERROR: [Acknowledge]: Could not execute at Zabbix; reason:No permissions to referred object or it does not exist!
```

I checked via API alert id and it's exist.

Someone have similar problem and know how to fix it?

*Zabbix 4.2.5*   
*Java Version "12.0.2" 2019-07-16*

regards,


Answers:
author: Robert
body: Hi [@Ziemeck](/t5/user/viewprofilepage/user-id/3525390)

Can you try installing Java 8 (either as default or an "alternative" version), restart Marid, then try acknowledging the alert again?

I think Java 12 changed how Java/Groovy ends up interpreting certain data types. So when the script attempts to acknowledge the event it interprets the variable as a list of bytes instead of a string. If switching to Java 8 isn't a realistic option then we can try explicitly setting it as a string in the script, but I'm not sure if that resolves the issue.

comments: author: Ziemeck
body: Hi [@Robert](/t5/user/viewprofilepage/user-id/2275658)

Thanks for reply.  
I installed Java 8 and I manage to do ACK - no problem with permissions. Thanks again for your help


author: Chris DeGidio
body: Hi there,

We have seen this issue come up in the past and it has been due to permissions for the opsgenie user inside the Zabbix interface. We suggest ensuring the user is a Zabbix admin and the Zabbix admin user type does need to have the ability to execute actions on the host.

We hope this helps!

![test53.png](https://community.atlassian.com/t5/image/serverpage/image-id/63424i6BF0B226532F6AFE/image-size/large?v=v2&px=999 "test53.png")

comments: author: Ziemeck
body: Thanks [@Chris DeGidio](/t5/user/viewprofilepage/user-id/3202394) for reply.

My user have all of permissions but still doesn't work. I try with Java 8 and it looks good.

Thanks for your time


Tags: zabbix