Recorey Ticket
Asked by Renato Castro:

I can recore

Can I recover a ticket that was deleted a while ago?


Answers:
author: Yuliia_Borivets__SaaSJet_
body: Hi [@Renato Castro](/t5/user/viewprofilepage/user-id/5034684)

Unfortunately, Jira doesn't store deleted issues and the info about who deleted and when.

To track and recover deleted issues*in the future* , you might either back up your projects or get an app with the "restore deleted issues" option from the marketplace. The one my team created is called [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Recorey-Ticket_20240702), but *it only functions after activation and does not apply to issues that have already been deleted.*


author: Trudy Claspill
body: Hello [@Renato Castro](/t5/user/viewprofilepage/user-id/5034684)

Welcome to the Atlassian community.

When an issue is deleted in Jira Cloud, the issue is permanently and immediately deleted and cannot be recovered.

The only way to recover it would be to restore a backup of the system.

For that reason the permission to delete issues should be limited to administrators.

Instead you could set the Status of the issue to a special status such as Done/Ignore. Or you could consider using a third party app that enables you to "delete" issues but puts them into a location from which they can be recovered.

comments: author: Renato Castro
body: Is it possible to know from the log who made the deletion and when? Since I have the ticket number?


author: Trudy Claspill
body: I don't see anything in the Audit Log accessible from Settings / Systems that records information about deleted issues.


author: Vish Reddy _Revyz_
body: Hi [@Renato Castro](/t5/user/viewprofilepage/user-id/5034684)

I am from Revyz and I agree with all the things that [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) has called out.

[Revyz](https://www.revyz.io) helps Atlassian Cloud customers protect their data, in addition to automated backups and granular recovery of data we also provide analytics on who deleted issues and when.

You can learn more about our app here - [Revyz Data Manager for Jira](https://marketplace.atlassian.com/apps/1228694/revyz-data-manager-for-jira-backup-restore-analyze-optimize?hosting=cloud&tab=overview)

Given that we are backing up your data, we can recover back the entire issue including attachments etc..

Thanks

Vish


author: Mehmet A _Bloompeak_
body: Hi [@Renato Castro](/t5/user/viewprofilepage/user-id/5034684)

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try [Restore Deleted Issues](https://marketplace.atlassian.com/1222833) app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,  
* Both bulk and single issue deletions are logged.
* You can see when and by whom issues are deleted.
* You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

[How to Track and Restore Your Deleted Issues in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Track-and-Restore-Your-Deleted-Issues-in-Jira/ba-p/1903911)

If you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.

Hope it helps.


Tags: cloud

jira-service-management

jira-service-management-cloud