WHY DOES THE EMAIL NOTIFICATION DESCRIPTION DISPLAY DIFFERENT FORMAT
Asked by RAMCEL MAGNAYE:

my email automation content :  

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| |-------------------|---------------------------------------------------------------------------------------------------------------|---| | IT MAINTENANCE UPDATE                                                                                                            ||   | | Ticket No         | : [{{issue.key}}]({{issue.url}})                                                                              | | Description       | : {{issue.Description}}                                                                                       | | Affected Services | : {{issue.customfield_10038}}                                                                                 | | Stakeholders      | : {{stakeHolders}}                                                                                            | | Start Time        | : {{issue.customfield_10045.convertToTimeZone("Asia/Manila").shortTime}} {{issue.customfield_10045.fullDate}} | | End Time          | : {{issue.customfield_10046.convertToTimeZone("Asia/Manila").shortTime}} {{issue.customfield_10046.fullDate}} | | Status            | : {{issue.status.name}}                                                                                       | | Activity Owner    | : {{issue.customfield_10112.name}}                                                                            | | *Thank you very much for the usual support and cooperation*                                                                      ||   | ||


Answers:
author: John Funk
body: Hi Ramcel,

What does the actual email look like? We don't know how it is different without seeing it.

comments: author: RAMCEL MAGNAYE
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) email description format send by the system

![email description .png](https://community.atlassian.com/t5/image/serverpage/image-id/339357i6A4A5E12FDABBD19/image-size/large?v=v2&px=999 "email description .png")

VS format on ticket view![ticket view format .png](https://community.atlassian.com/t5/image/serverpage/image-id/339358i1FE1C4120A3EF13A/image-size/large?v=v2&px=999 "ticket view format .png")


author: RAMCEL MAGNAYE
body: spacing and format is different from ticket view


author: John Funk
body: Sorry, that's a real mess. I would suggest you look at the add-on: [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)


author: RAMCEL MAGNAYE
body: yes , and i think it appears that the root cause of the problem is related to how hyperlinks are interpreted differently across these platforms. Specifically, JIRA might format or display hyperlinks in a way that does not seamlessly translate to MS Office applications, leading to the discrepancies you've noticed. [@John Funk](/t5/user/viewprofilepage/user-id/7148) thanks for the help


author: John Funk
body: You are welcome.


author: RAMCEL MAGNAYE
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) email description format send by the system

![email description .png](https://community.atlassian.com/t5/image/serverpage/image-id/339357i6A4A5E12FDABBD19/image-size/large?v=v2&px=999 "email description .png")

VS format on ticket view![ticket view format .png](https://community.atlassian.com/t5/image/serverpage/image-id/339358i1FE1C4120A3EF13A/image-size/large?v=v2&px=999 "ticket view format .png")


Tags: cloud

jira-service-management

jira-service-management-cloud