youngmon/atlassian-qna huggingface dataset:
Create issue in epic while it's an initiative (parent)
Asked by Dave Kleihorst:

Initiatives is set as a parent hierarchy in the Jira Cloud I'm configuring. When you are viewing an Epic, you can press "+" and create an issue within the epic. While Initiative is Above the Epic within the "Advanced Roadmaps hierarchy levels setting (under applications), I don't expect Initiatives as an option to create. Is there an option to disable initiatives in this create-in-epic-dropdown?


Answers:
author: Curt Holley
body: That is not what he means [@Belto](/t5/user/viewprofilepage/user-id/1176297)   

What [@Dave Kleihorst](/t5/user/viewprofilepage/user-id/3015335) is saying is; it is surprising that an Initiative (which is above an Epic, in the hierarchy) is an option for selection when you go to create an issue to be a child of an Epic.

I have experienced this and it creates a very odd scenario where the Initiative is a child of the Epic and if linked via the Parent link field as well, it is also a Parent of the same epic.

It becomes it own grandfather (like an episode of Futurama)

![fry.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/190134i26F844A60BAB48B4/image-size/large?v=v2&px=999 "fry.jpg")

comments: author: Belto
body: Ahh, I see what you mean. You're referring to **Create issue in epic**outside of the Plan directly on the Epic issue in Jira.

The answer unfortunately is still no, it isn't possible to disable this. The reason being is that the "hierarchy levels" is a feature and structure that is only respected in the realms of Advanced Roadmap.

Outside of your Plans, Jira does not abide by these laws because it relies on its own hierarchy system that's hardcoded with the Issue type scheme (Epic \> Task \> Subtask).

Jira only recognizes the hierarchy levels for specific functions like the **Parent Link** field.


author: Dave Kleihorst
body: Haha, indeed Curt, that's what I mean.


author: Belto
body: Hi Dave,

If I understand correctly you want to disable to create **+ Create issue** option for the Initiative level?

![TST7_Scrum_Team_-_Advanced_Roadmaps_-_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/189869i4A019F9632635AE6/image-dimensions/269x276?v=v2 "TST7_Scrum_Team_-_Advanced_Roadmaps_-_Jira.png")

This isn't possible as this is tied to the **Create Issues** permission. A possible workaround would be to isolate the Initiative Issue type to its own Workflow Scheme and add a validator to only allow certain people to be able to create Initiatives.

Cheers,

Belto.


Tags: advanced-roadmaps

epic

initiative

issue-create

plan
Can you create dependencies between tickets from different projects?
Asked by Julie Adair:

I need to be able to show that another team's ticket is a dependency for one of my team's tickets on our roadmap. Is there a way to show do that in the roadmap plug in?


Answers:
author: Joseph Chung Yin
body: [@Julie Adair](/t5/user/viewprofilepage/user-id/4835570) -

Welcome to the community. If you are referring to Advance Roadmaps for Jira plan, then YES. All you need to do is to update your existing plan's Issue Sources to pull into other projects' content. Afterward, you can create the dependency among your issues in the plan.

For dependency setup in the plan -

Cloud env - <https://confluence.atlassian.com/advancedroadmapscloud/managing-dependencies-998651262.html>

Server (Data Center) env - <https://confluence.atlassian.com/jirasoftwareserver/dependencies-in-advanced-roadmaps-1044784190.html>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps
How can I use X-ray issues in Plan
Asked by Sofya:

We are evaluating Advanced roadmap and we would like to know whether it supports planning tests needs ( using xray issues as blocks in plan)

thanks in advance!

sofya


Answers:
author: Helen Cass
body: I would like to know this as well - or if there is any plan to include this in the future.

I've set the 'Tests' Link as a dependency in the Advanced Road Map which is helpful for scheduling, but this is only possible at the Test Plan level in the plan which has the 'Epic Link' populated. It seems that Test Sets and Tests are not considered 'children' of the Test Plan in the same way that stories are children of Epics.


author: arash kashefin
body: This is my question too. I know it's possible with JIRA Structure but I haven't been able to find a way to show a hierarchy of tests under stories e.g. feature/ story/ test.


Tags: advanced-roadmaps

xray
The user unable to move the Backlog Items in Road Map plan
Asked by Raju PSR:

The user unable to move the Backlog Items in Road Map plan.

The user has edit permission for Road Map Plan and has admin roles for the project


Answers:
author: Ste Wright
body: Hi [@Raju PSR](/t5/user/viewprofilepage/user-id/4794567)

Can I clarify...

* What is the user trying to do on the plan, in terms of moving Backlog items? Move them how?

A screenshot, with some additional explanation, would be very useful here :)

Ste


Tags: advanced-roadmaps

server
Is it possible to recover a deleted JIRA Advance Roadmap plan?
Asked by Nigel Clulow:

If a JIRA AR plan has been deleted, is it possible to recover / restore this plan?


Answers:
author: Joseph Chung Yin
body: [@Nigel Clulow](/t5/user/viewprofilepage/user-id/4401945) -

Unfortunately, just like with other objects in Jira software, once it is deleted, it cannot be restored. Unless you rollback the entire DB backend from your previous back-up, but this means that all changes in the system since the last backup will be lost.

You only option is to recreate the plan manually and start fresh.

Hope this helps. Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Nigel Clulow
body: Thanks for the reply Joseph Chung Yin. I expected that would be the case, but asked just in case there was an alternative workaround.


author: Joseph Chung Yin
body: You are welcome. If my statement addressed your ask, please click on "Accept Answer" when you have a chance.

Best, Joseph


author: sagita suwandi
body: Is there a solution yet on this?


author: Joseph Chung Yin
body: [@sagita suwandi](/t5/user/viewprofilepage/user-id/5328905) -

Welcome to the community. In AR for Jira plan, once an object is deleted, it is deleted for good. No solution at this time to restore the deleted plan.

Best, Joseph


Tags: advanced-roadmaps
Is it possible to show issues without parent on the same level w the rest of the items in the plan?
Asked by Laura-Nicoleta Iacob:

I have a plan containing:

- initiative (containing multiple epics, each containing multiple stories)

- epic (containing multiple stories)

- initiative (containing multiple epics, each containing multiple stories)

- story

Is it possible to view them ordered by Rank without viewing issues without parent in the bottom of the plan?

Thank you!


Answers:
author: Szabolcs Kiss
body: Did you try to exclude issues without parent from the filter (issue source)?


Tags: advanced-roadmaps
Can the dependencies auto-schedule when I reschedule the parent?
Asked by Alecsandru Bambulea:

Hi,

I have an item A which has end date of 10/03 and has an outgoing dependency to item B which I manually assigned 11/03 as the start date. Is there a way to make it so if I decide to move the end date of item B to say 15/03, then item B will automatically change it's start date to reflect the change made to item A?

In simpler words, I want everything to shift right in case of scope creep. At the moment the only way I can do it is manually


Answers:
author: Daniel Ebers
body: Hi [@Alecsandru Bambulea](/t5/user/viewprofilepage/user-id/4829129)

I succeeded using the following thread - however it is not intuitive at first sight, Advanced Roadmaps heavily relies on the "Original Estimate". The Due Date then is set according to the issue which it is blocked by.

<https://community.atlassian.com/t5/Jira-Software-questions/Simple-dependency-chain-auto-scheduling-in-Advanced-Roadmaps/qaq-p/1638895>

Cheers,  
Daniel


Tags: advanced-roadmaps
Anyone else have an issue saving changes to Automation?
Asked by Kelly Gabel:

Not sure why, but today I'm having an issue saving changes to Automation workflows. I'm getting an error of either a Network Error or Can't Parse Command...seems to be going back and forth between the two.

I'm assuming this is an error on the Trello server and not me, but just checking because the status page doesn't show anything yet.


Answers:
author: Mutya A
body: Hi Kelly,

Sorry to hear that you're having errors with automation. Can you please try deleting and then creating the automation and see if that resolves the issue?

This error is normally related to a browser setting or extension causing conflicts with the Automation interface. If the above steps did not work, could you try logging in after each of the following steps to see if you are able to save the rule:

1. Try logging in from an incognito tab and edit the rule from there
2. Try doing the same thing from a different browser
3. Clear all of your browser cache and cookies
4. Disable all browser extensions

For more troubleshooting tips:  
<https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello>

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Smartfields for Trello cancelation
Asked by Sheri Barrette:

I would like to cancel my subscription to smartfields for Trello and I do not see anywhere in the application where I can do. How can I cancel that subscription?


Answers:
author: Alisson Sartor
body: Hello, Sheri!  

Welcome to the community.  

Since smartfields is a 3rd pup you need to reach out to their support for more information, you can contact then at [Contact support](mailto:help@smartfieldsfortrello.com?subject=Smart%20Fields)  

<br />

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Im trying to make a new workspace and it's not popping up for me.
Asked by VideoSpaceCat Gaming _:

![Screenshot 2024-08-07 093024.png](/t5/image/serverpage/image-id/340524iC363080542047E50/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 093024.png")


Answers:
author: Rasmus Wulff Jensen
body: The place you do have moved to the upper right personal menu. This video show details: <https://youtu.be/LR6QdnYVh-8?si=zbwJwCrkAOYDLhqe>

comments: author: Kelly Gabel
body: second this response. Noticed this a week or so ago!


author: Jack Ryan
body: ++[Our](https://sayulitawellnessretreat.com/articles/ibogaine-treatment)++ new workspace isn't appearing as expected. Ensure that you follow all the necessary steps and check for any errors. If issues persist, consider seeking technical support for assistance.


Tags: cloud

trello-cloud
Can't find "toolbar" in Mindmap Pro
Asked by Trow Trowbridge:

Mind map tutorial instructs to click on "add card" in the toolbar at bottom of mind map canvas but I do not see a toolbar. Is there an enablement or connection that must take place first?


Answers:
author: Seweryn Kalemba
body: Hi Trow,

I'm part of Mig Developer Team responsible for this Power-Up.

I'll admit that our Power-Up description was a little bit outdated. :) Now, the toolbar is located above the canvas.

![Zrzut ekranu 2024-08-07 204743.png](https://community.atlassian.com/t5/image/serverpage/image-id/340602i72F5799A823E2E8C/image-size/large?v=v2&px=999 "Zrzut ekranu 2024-08-07 204743.png")

I hope that answers your question.

Seweryn,  
Mig.


Tags: cloud

mind-map

trello-cloud
Problem adding a member
Asked by Lucie Maitrinal:

I added a co-worker as member of my board.

I can read her name in the members list. However she can't see my invitation or the board she's now added in.

What can I do ?


Answers:
author: Gaurav Kataria
body: It could be that she has two accounts or may be the board was shared with someone else (with the same name). Anyway, you could send her the link to the board and then she can request access if she doesn't already have access to it.


Tags: cloud

trello-cloud
Preview of PDFs attached to cards showing only blank pages, but downloaded files are working
Asked by Packbord:

About two weeks ago, the preview of pdf-files attached to cards stopped working.  

The old files attached before this date is working fine, but all new just show up as a blank page. If the document is multiple pages, it previews a corresponding amount of blank pages.

If the document is downloaded, it shows up just fine in adobe reader or other applications.

I've tried previewing the documents in both browser and the Trello app, with the same result.

Is this a bug introduced in Trello, or could there be an unsupported pdf-file created that generates this issue?


Answers:
author: Alisson Sartor
body: Hello, Packbord!  

Welcome to the community.  

There was a bug report for this error opened a while ago, you can check at [TRELLO-430](https://jira.atlassian.com/browse/TRELLO-430)  

Currently the issue is closed, that means it got fixed, can you try again to see if you are still having this issue?  

Kind regards


Tags: attachment

cloud

pdf

trello-cloud
Avatars missing
Asked by Yaron Malin:

For some reason, I cannot see any avatar of any member of my organization in Jira.

I know people have avatars, others can see them on their account, it is only me that can't see them.

All I see is the initials:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340504i323E5EACE4576A59/image-size/large?v=v2&px=999 "image.png")

I also looked in the browser network for the images, the only images downloaded are my avatar and the ones in the image above.

How can I fix that?


Answers:
author: Alisson Sartor
body: Hello, Yaron!  

Welcome to the community.  

Just to make sure, did you mean Jira or Trello avatar? If the users have enabled the option to show the pictures on <https://id.atlassian.com/manage-profile/profile-and-visibility> at who can see my picture it should be showing up for you as well, did you tried on incognito mode to see if the issue persists?  

Kind regards  

<br />

comments: author: Yaron Malin
body: Thank you for your answer.

I am using Jira, not using Trello.

When I open Jira from my account, I don't see any avatar (except my own), but when I open the same ticket / board from a colleague account, all avatars are visible.

This makes me think that the users did enable the option to show their pictures.


Tags: avatar

jira
O trello possui algum limite ao numero de imagem / anexo por cart?o?
Asked by Kennedy praia:

Estou pensando em colocar fotos no cart?o, mas gostaria se saber se existe um limite por cart?o?


Answers:
author: Augusto Lisboa
body: Ol? Kennedy.

N?o existe limite de anexos por cart?o, n?o oficialmente. O que pode acontecer s?o limita??es ao atingir quantidades muito altas de anexo, ou problemas de performance.

O Trello Free tem um limite de 10MB por anexo podendo fazer quantos anexos quiser, mas ao atingir cerca de 36000 anexos, poderiam haver problemas devido as limita??es das plataformas.

J? no Trello premium esse limite ? de 250MB por anexo, com o mesmo limite te?rico.


Tags: cloud

trello-cloud
Butler automation - Limit on card export?
Asked by Holly Bayliss:

Hi,

There used to be a limit on how many Trello cards can be exported for a report using Butler. It was 100. Is this the case? If not, how do I change it? If it is, are there plans to change this? We're regularly over this and it means I have to do part automated and part manual reporting.

Thanks

Holly


Answers:
author: Alisson Sartor
body: Hello, Holly!  

Welcome to the community  

It is still 100, you can check more details on the page below  

<https://support.atlassian.com/trello/docs/creating-reports-with-butler/>  

There's a workaround on the page if I understood correctly as well, but you can't raise the number above 100.  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
N?mero de tarjetas y % de clientes
Asked by Chapahenar:

Buenos d?as

En base a las necesidades de nuestro negocio necesitamos saber el n?mero de veh?culos que tenemos en el taller y a su vez por tipo de cliente.

Mi consulta es si hay alguna manera de poder tener una visual, dato o acceso donde se puedan ver el n?mero de tarjetas en funci?n a su estado y por otro lado el poder saber el % de tarjetas en funci?n al tipo de cliente.

Quedo a la espera de solventar estas dudas.

Un saludo


Answers:
author: Alberto Est?vez
body: Hola Chapahenar

Con las [Dashcards de Trello](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards), podr?as saber el porcentaje de tarjetas que est?n en cada etapa que vendr?an a ser las listas den tu tablero.

Cada tarjeta en tu tablero representar?a un veh?culo en el taller.

Para poder disponer de m?s control de clientes, tratos e informes podr?as interesarte echar un vistazo a nuestro power-up Crmble.  
Te he preparado [un peque?o video](https://drive.google.com/file/d/1N_bY0Mnq7BPM4K3bl4bWnFlgx24eOw1P/view?usp=sharing) mostrando como nuestro Power-UP Crmble te puede aportar esas m?tricas que necesitas. Si te gusta lo que ves y est?s interesado en profundizar m?s, te invito a que visites nuestra web y [programes una demo](https://calendly.com/d/dq8-fps-624/crmble-demo).

Un saludo

Alberto

CMO Crmble


Tags: cloud

trello-cloud
I need to get data off an old tell board
Asked by natasha:

The program says "boards in this Workspace are currently view only" but I can't see that because the message blocks it. All I need is to download the data from it, as it contains the archives of my old school work


Answers:
author: Brant Schroeder
body: [@natasha](/t5/user/viewprofilepage/user-id/5562570) Welcome to the Atlassian community

Who owns the boards? Were they created on your account or was it on a school account?


Tags: cloud

trello-cloud
Possible to schedule start and end dates for repeating cards?
Asked by Jesse Brownstein:

Is it possible to set start and end dates for repeating cards?

For example:

I want Card X to repeat every Monday at 8am, but only for the weeks of Summer. Then the repeating should stop.

Or do I have to manually turn off the repeating?

I plan to use schedule repeating cards extensively across multiple boards. This will get tedious to manually turn off, otherwise each board will get flood with excess repeated cards.

Thanks in advance!


Answers:
author: Augusto Lisboa
body: Hi Jesse,

We don't have to stop triggers to automation. However, as a workaround, you can create a main automation to control another automation.

IE:

Create a Scheduled automation that will create a card named "Trigger" in all the boards you need to automate:

![Screenshot 2024-08-08 at 15.29.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/340821i129D3649B2BEB15A/image-dimensions/436x387?v=v2 "Screenshot 2024-08-08 at 15.29.29.png")

Every weekday, a card named "trigger" will be created on the boards "Example 1" and "Example 2."

Then, for each board, create a rule that will trigger with this card:

![Screenshot 2024-08-08 at 15.30.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/340823i80899A3C4676EE24/image-dimensions/449x362?v=v2 "Screenshot 2024-08-08 at 15.30.14.png")

When a card named "trigger" is added to this board, archive it and create a new card named "Card you Need" in the list.

It requires effort to create the automation; however, to stop all the others, you'll need to turn off only the scheduled automation.

I hope this fits your scenario :D


Tags: automation

card-repeater

cloud

schedule

trello-cloud
how do you contact atlassian regarding refunding the premium service?
Asked by Richard Straka:

I ran through the trial period and it charged me for the full year for 4 members. having alot of trouble contacting this company


Answers:
author: Seon Shakespeare
body: Hi Richard,

Here's the most direct way to contact Atlassian: <https://support.atlassian.com/contact/#>

Hope this helps!


Tags: cloud

not-applicable

trello-cloud

user-management
Has there been any progress on an integration between Trello and google tasks.
Asked by Ivan Arteaga:

Has there been any progress on an integration between Trello and google tasks. I observed a request for this integration in January 2023, but I do not see any update to that thread on your chat.


Answers:
author: Augusto Lisboa
body: Hi, Ivan!

We are still on the same status, needing third-party apps to connect apps.


Tags: cloud

trello-cloud
set a time in card
Asked by Alex:

In desktop version i can\`t set a time in due to date block in the card. It just remaining the last which was set earlier or changin to current time. But on android it works properly.


Answers:
author: Mutya A
body: Hi Alex, welcome to the Trello Community!  

Have you done these troubleshooting tips for your Dektop app and see if the issue resolves: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>

If the issue is still there, can you elaborate your question more by describing the steps and perhaps share a screenshot or what's happening and an error if there is one.

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
??????? ??? ?????
Asked by ??????? ????????:

??????? ??????????, ? ??????? ?????? ??? ???? ?????, ??? ? ???? ??????? ?????????? ? ???? ??????, ? ????? ???????? ?????? ???? ??? ??????????


Answers:
author: Mutya A
body: > **Translation:**
>
> I updated the app and important boards for me disappeared, how can I get the information back from these boards? I am ready to make a payment if necessary

Hi there, welcome to the Trello Community!

I checked your Gmail account and can see that you have an Atlassian account but no Trello account associated with it. Are you perhaps using another email account that has your boards?

Also, are you referring to the app as our Trello Desktop app? If this is the case, please follow these troubleshooting guide for the Desktop app:  
<https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>   

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.
Workspace Admin
Asked by Web Devs:

Am I able to remove my workspaces from my account and transfer them to a colleagues account? I haven't been able to find a way to do it.

Say I was to leave my company, someone else would need access to those workspaces as the owner but I can't seem to give someone else that level of ownership over the boards. Everything I try, i still remain the Workspace admin


Answers:
author: Vronik
body: Hi

Look at this article, maybe can help you

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

<https://support.atlassian.com/trello/docs/making-a-user-an-admin-of-a-board/>

<https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

<https://community.atlassian.com/t5/Trello-questions/Moving-board-from-one-workspace-to-another/qaq-p/1869458>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

<br />

Thanks


Tags: cloud

trello-cloud