youngmon/atlassian-qna huggingface dataset:
Conflunce migration process
Asked by Khammampati Surendra:

Hi All,

Can anyone provide insights or recommendations on migrating from one Confluence instance to another, including any available third-party tools, best practices for handling large space migrations, and strategies for partial migrations?


Answers:
author: Kristian Klima
body: Hi [@Khammampati Surendra](/t5/user/viewprofilepage/user-id/5444225)

On top of [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) 's advice, a couple of practical things, especially if you have apps that modify your content.

If it's Server to Cloud migration, check with the app vendor if their apps are migration compatible between the platforms. Some are, some not, in which case they often provide a workaround. Be prepared that not everything will be the same and don't forget that migrating to a different CMS would be MUCH worse :)

Eensure that your target setup is identical to the source setup in terms of permissions, apps, settings, etc. Cloud to Cloud should be easy, Server to Cloud, not that much different.

Migrations are an EXCELLENT opportunity to review and cleanup your content in the Source Confluence, whether Cloud or Server (in which case you may wanna simplify the content to make it more compatible with the Cloud environment.

Create your checklist - for both the source and the target and go over it multiple times, doublechecking everything. Your settings, your apps, your apps settings, your users, permissions.

TEST. TWICE :) Start with smaller spaces (or sections of the spaces) that are representative of your content. See what went well and what not so much.

Typically, you don't need third party tools unless you have some heavy customization going on, in which case, there are professional Atlassian partnes who help clients handle migrations (for a fee, of course, but it can save you a lot of time and nerves).

The only third-party tools that are typically needed are 'in-between apps' that marketplace vendors created to handle Server(DC) to Cloud migrations.

Hope this help :)

comments: author: Khammampati Surendra
body: Hi [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)

I'm grateful for your support in this matter.


author: Laurie Sciutti
body: Hi [@Khammampati Surendra](/t5/user/viewprofilepage/user-id/5444225) and welcome to the Community! This would be a great place to start your research: <https://support.atlassian.com/migration/docs/compare-cloud-migration-methods/>

comments: author: Khammampati Surendra
body: Hi [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433)

Thank you for your support.


author: Kristian Klima
body: [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) I bookmarked that page :) I hope that migration days are behind me but you never know :)


Tags: data-center

migration
Jira Issue Macro not showing custom fields in Confluence after migration from server to DC
Asked by Hana:

Hello Community,

After the migration of Jira and confluence from server to Datacenter,

We found that the Jira Issue Macro not showing custom fields in Confluence

for example the filter result macro is showing only the system filelds in the list of "fields to display"

Is there a way to fix this?

Thanks in advance,


Answers:
author: Kseniia Trushnikova
body: Hey [@ben attia hana](/t5/user/viewprofilepage/user-id/3834231),

What versions of Confluence and Jira do you use?

comments: author: Hana
body: Hello [@Kseniia Trushnikova](/t5/user/viewprofilepage/user-id/4593830)

Confluence 8.5.5

Jira 9.12.2

Thanks,


author: Kseniia Trushnikova
body: [@ben attia hana](/t5/user/viewprofilepage/user-id/3834231), I can't reproduce the issue you're facing in my Confluence and Jira DC instances. I'm using Confluence 8.5.6 and Jira 9.12.2.

I've found the bug <https://jira.atlassian.com/browse/CONFSERVER-81504>. Have you tried to delete and add the macro again on the page?


Tags: confluence-data-center

data-center

jira
Sort Chart data in Chart from table
Asked by ksweeney:

I have a table with columns showing different runs and rows showing the results for accuracy, precision, recall and F1 score. I have my table within a "Table Excerpt".

I then have a "Chart from table" macro, which has a "Table Excerpt Include" macro inside. (see below)

![Screenshot 2024-03-04 at 16.40.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/310074iC48C7E8B53C02AE6/image-dimensions/280x264?v=v2 "Screenshot 2024-03-04 at 16.40.04.png")

The values are then shown in the chart are ordered alphabetically as shown (Column names left out)

![Screenshot 2024-03-04 at 16.37.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/310072iC512E93A549EB4F7/image-size/large?v=v2&px=999 "Screenshot 2024-03-04 at 16.37.22.png")

I want to be able to order the results on Precision so the chart for precision will go from largest to smallest and then all others (i.e. Accuracy, Recall and F1) will then just follow the sorting order.

I am a complete newbie to Confluence so please either excuse the simple question or reply explaining all required steps.

Many thanks!


Answers:
author: Stiltsoft support
body: Hi [@ksweeney](/t5/user/viewprofilepage/user-id/2324479) ,

The macro works as expected, it's a standard behavior.

Not sure if the case can be implemented in general because, as I see, for the Accuracy field it may be ABCDE, for Precision - CBDAE, for Recall - EBDAE and so on. The original table can't be even sorted in a way to maintain "from largest to lowest" separately for each field.

The workaround may be to break your table by fields and create a separate chart for each field.

comments: author: ksweeney
body: Many thanks for the reply. I do not require it to be different for each field. Just sorted based on Precision (for example) and then all fields being sorted by CBDAE (as you say)


author: Stiltsoft support
body: Not sure that I've understood your last sentence correctly: I mean that you can't display several fields on the same chart for which the ABCDE sequences may be different.

You can transpose your table, make the metrics not rows but columns, then reuse your table several times and display only one metric (one column) every time. Then this one column with metric can be sorted and displayed separately on its separate chart.


author: ksweeney
body: Apologies for the confusion. I do not want the sequences to be different.

Currently they are all the same and ordered alphabetically. I want them all the same but ordered by Precision value.


author: Stiltsoft support
body: I think this case won't be also possible: as I understand, you use a Bar chart. The 'Metric' column goes to the 'Labels column' field and for the 'Values' column you manually select the A, B, C, D, ... columns.

So, you may just adjust their sequence as you need manually.


Tags: chart-from-table

cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets
Error export pages with PDF or HTML
Asked by salim_testing:

Hello

when i export more 450 pages i have this erreor in the log file confluence (atlassian-confluence.log) :

2024-03-04 16:27:45,217 ERROR \[Long running task: PDF Space Export\] \[confluence.util.longrunning.ConfluenceAbstractLongRunningTask\] run Long running task \\"PDF Space Export\\" failed to run.  
-- url: /confluence/spaces/flyingpdf/doflyingpdf.action

You have idea ?

Thanks in advance


Answers:
author: Dan Breyen
body: Hi [@salim_testing](/t5/user/viewprofilepage/user-id/5287651) looking at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) I could be wrong, but I think [CONFSERVER-91184.](https://jira.atlassian.com/browse/CONFSERVER-91184)

You may want to vote for and watch it for future updates.

Hope that helps.


Tags: confluence-data-center

data-center
Jira issue/filter macro in confluence showing usernames instead of users full name
Asked by Shree Jantre:

Hi All,

I observed in confluence while fetching issues from jira to confluence using jira issue/filter macro it showing usernames instead of full names of the users and I observed for assignee field it showing full names of the users but not for user-picker fields.

Confluence DC : 7.19.19v

Jira DC : 9.4.17v

Anyone have idea why is this happening?

Thank you.

Best Regards,

Shree.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Shree Jantre](/t5/user/viewprofilepage/user-id/5409589) ,

it seems a bug that has been fixed in 8.4.0 version <https://jira.atlassian.com/browse/CONFSERVER-35256>

Please verify your Confluence version.

Fabio

comments: author: Shree Jantre
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

Thanks for the info.

I have checked but as mentioned in bug this fix relies on changes to both Confluence and Jira to function and our confluence already meeting the fix version but jira is not in fix version.

Thank you


Tags: confluence-data-center

data-center

jira

jira-issue-macro
Doc product in my application
Asked by Hugues DUBUISSON:

Hi

I want to display a page in a screen of my application without displaying links to other spaces as does the presentation mode. Just the content of the page without access to other confluence features.

is it possible?


Answers:
author: Aron Gombas _Midori_
body: Have you tried using [public links](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/)?

It is a feature built for use cases like your, definitely worth a try.


Tags: cloud

confluence-cloud
no response from support team
Asked by Gordana:

Hi,

I submitted ticket on Purchasing and Licensing a week ago and no response has been received so far. Does anyone know how long it takes usually them to respond?

Thanks,

Gordana


Answers:
author: Nikola Perisic
body: Hi [@Gordana](/t5/user/viewprofilepage/user-id/3983781) !

Honestly, I am not sure why you haven't got the respond especially if it was for a week. My suggestion is to change the priority of your current request so it will raise the alert to the Atlassian.

Nevertheless, you should have received the reply. I will tag Atlassian here as well.

comments: author: Gordana
body: Hi [@Nikola](/t5/user/viewprofilepage/user-id/44631),

Thank you. I sent them last week follow up on the issue and no reply from them. If they don't answer soon, I'll update the priority.


Tags: atlassian

cloud

confluence-cloud
Found Sub-tasks from an epic in a request
Asked by Virgile:

Hi There :)

I'm searching it for a long time and never found it but for the cloud, however it doesn't work in my case.

I'd like to find all subtasks linked to specifics issues linked to a specific Epic in the active sprint.

Exemple : Find subtasks from Story XXX that is linked to EPIC XXX in the active sprint.

Subtasks are not linked directly to Epic links, then I cannot make a simple research.

Thanks for your help.

V.


Answers:
author: Amay Purohit_RVS
body: Hi [@Virgile Servantie](/t5/user/viewprofilepage/user-id/5350211)

Welcome to the community !!

If you would like to try out an mktplace app to view Epics and their subtasks in a tree view, please take a look at

[Agile Tools](https://marketplace.atlassian.com/apps/1223200/agile-tools-epic-tree-links-tree-time-in-status-worklogs?hosting=datacenter&tab=overview)

[Mode details here](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4074890)

Disclaimer : I am part of the team which developed this app

Thanks


author: vasanth
body: [@Virgile Servantie](/t5/user/viewprofilepage/user-id/5350211)

subtasks are not linked to Epic

you can map EPIC - story

Story - Subtask

comments: author: Virgile
body: Thank you Vasanth.

Ok, I understand the concept.

Is there any solution?

I cannot see how I can do it in one request. I can found issues from epics, I can find the subtasks from issues, but I don't find how to combine both to have Issues linked to an Epic with its subtasks.

Can you give me an exemple of the request please if is it possible?

Ifelse, can you tell me how I can create swimlines in my board with several epics in one swimline that I selected. For exemple : See Issues from Epic 1, Epic 2 and 3 in the same swimline with its subtasks? Is it possible?

Thx.

Virgile.


Tags: data-center

jira-data-center
Date picker format
Asked by Luca Andreatta:

It's not clear how to configure the correct date format in the request form.

I have tried this configuration:

* System \> Advanced Settings
  * jira.date.picker.java.format dd/MM/yyyy
  * jira.date.picker.javascript.format %d/%m/%Y
  * jira.date.time.picker.java.format dd/MM/yyyy h:mm a
  * jira.date.time.picker.javascript.format %d/%m/%Y %H:%M
* System \> Look and feel
  * Formato dell'ora h:mm a
  * Formato giorno EEEE h:mm a
  * Formato data/ora completo dd/MM/yyyy h:mm a
  * Formato Giorno/Mese/Anno dd/MM/yyyy
* User Profile
  * Language: Italian

But at the end, in the Request form I get this:

* Custom date field: 7/22/2024

I found many ticket (e.g. JSDCLOUD-9408 ) about it and many questions (e.g. <https://community.atlassian.com/t5/Jira-questions/How-to-change-the-format-of-dates-in-the-calendar/qaq-p/1462220> ), but no solution for it.

Could you help me?


Answers:
author: Valerie Knapp
body: Hi [@Luca Andreatta](/t5/user/viewprofilepage/user-id/502459) , thanks for your question.

To clarify, you are saying you don't get the European style / order of the date to display, e.g. dd/mmm/yyyy

I have this configuration in my test instance

![Screenshot 2024-07-22 19.24.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/337100iB899109AC5554E1C/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 19.24.03.png")

And I see the dates displayed in the issue like this -

![Screenshot 2024-07-22 19.25.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/337105iA2607D5876A8FB5C/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 19.25.40.png")

Maybe you are just missing an m for the month, instead of two m's.

Please can you check the configuration I have shared against yours and share your feedback if it helps you?

In bocca al lupo!

comments: author: Luca Andreatta
body: Hi Valerie,

two M display the month in numbers, three M display the month name.

Moreover I'm speaking of the customer portal form to insert a new request, in the Jira Core issue details the date is correct.


Tags: cloud

jira-service-management

jira-service-management-cloud
Why people see archieved issues
Asked by Nava Bar-Sagi:

Hello,  

I have archived several issues, but still can see them as issues in EPIC.  
Is there a way to hide them?  

Thanks,  
Nava


Answers:
author: Oday Rafeh
body: Hi [@Nava Bar-Sagi](/t5/user/viewprofilepage/user-id/4614964) ,

Please try those two ways :

**JQL Filter:** This is a more technical approach using Jira Query Language. You can create a filter that shows only active issues within your epic.

**Customize EPIC View Settings:** This is a simpler way to achieve the same result. You can adjust the settings of the EPIC panel itself to hide archived issues. Look for the settings menu in the EPIC panel and find the option to adjust the criteria for which issues are visible. There, you should be able to choose to exclude archived issues.

Let me know if you need any extra help

Best regards

Oday Rafeh


Tags: administering-jira-applications

cloud

jira-cloud
How to restrict the internal comments in the jira ticket?
Asked by Santhosh Gosula:

We are using "Email this issue" plugin to send the ticket and we are getting existing initials internal comments in the ticket comment section while sending the tickets.

Please suggest how to restrict those internal comments while sending the tickets through the "Email this issue" plug in.

Thanks in Advance!!

Regards,

Santhosh. G


Answers:
author: Valerie Knapp
body: Hi [@Santhosh Gosula](/t5/user/viewprofilepage/user-id/5336058) , thanks for your question. I tagged the app Email this issue into this page so hopefully the vendor will reach out.

In any case, if you have a paid subscription, you can open a ticket directly to the vendor, who can help with this. I have used Email this issue before and their support is excellent.

[https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=support)

In the meantime, here is their documentation as well, but for something specific like this, it's probably better to open a ticket - <https://docs.meta-inf.hu/email-this-issue>

Best wishes


Tags: addon-com.metainf.jira.plugin.emailissue

email-this-issue

jira-unknown-hosting-type

unknown-hosting-type
Automation Assign Sub-tasks box literally only show half of a letter when writing the name
Asked by Satya Putri:

I do not know what are the process thoughts behind this design, or whether I am the one who does not know how to fix this. But when adding sub-task assignment automation, I basically can't see what I am writing into the sub-tasks![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337023i595432570B612D07/image-size/large?v=v2&px=999 "image.png") (as seen in the attached image).


Answers:
author: Trudy Claspill
body: Hello [@Satya Putri](/t5/user/viewprofilepage/user-id/5549245)

Welcome to the Atlassian community.

Try changing the size of your browser window and the zoom setting of your browser. Here I have my zoom set to 125%

![Screenshot 2024-07-22 at 8.59.12?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337083i895D09233496F83D/image-dimensions/341x308?v=v2 "Screenshot 2024-07-22 at 8.59.12?AM.png")

Here I have it set to 90%

![Screenshot 2024-07-22 at 9.00.40?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337084i2081EA303F32E4C3/image-dimensions/315x197?v=v2 "Screenshot 2024-07-22 at 9.00.40?AM.png")


Tags: automation

jira-unknown-hosting-type

project

sub-task

unknown-hosting-type
The field value when empty is bot being captured in the jql
Asked by Apoorva Sharma:

Hi Team,

We have been trying to fetch the details of issue using a 'jql' which includes a where clause for CustomField of type Number field such that if the value in the field is empty/null/0 then only we should be able to get all the issues.

the jql being used:  
project = \[projectkey\] issuetype in (Story, Requirement) AND ( \[customfield\] = null OR \[customfield\] is EMPTY )

But we are unable to fetch certain issues for projects even when the \[customfield\] value is empty for those.

Can someone please let me know what could be done to get value for the empty fields?


Answers:
author: John Funk
body: Hi Apoorva - the null is not going to work and is not needed.

project = \[projectkey\] AND issuetype in (Story, Requirement) AND \[customfield\] is EMPTY

Does that get you want you want? And if not, then what is different?


Tags: data-center

jira-data-center

jql

jqlquerybuilder
Scriptrunner: How to display Web panel only in Transition Screen
Asked by Cedacri:

I'm having trouble writing the aforementioned condition snippet. Can someone share their example?


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Cedacri](/t5/user/viewprofilepage/user-id/5494451)

Please clarify: Why do you need to use a Web Panel for the Transition screen when it can be customized to display the fields you intend to use in it?

I am looking forward to your feedback.

Thank you and Kind regards,  
Ram

comments: author: Cedacri
body: I need to add some kind of static warning for the user in the screen header/footer before he/she updates the status. Showing a web panel meets the requirements.

On a side note, do you know perhaps how it could be implemented with  
import com.opensymphony.workflow.InvalidInputException ? (without this being a validator)  
Or alternatively, if there is a way to insert HTML in the transition screen


author: Cedacri
body: do you have any applicable advice? [@Ram Kumar Aravindakshan _Adaptavist_](/t5/user/viewprofilepage/user-id/2988015)


author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Cedacri](/t5/user/viewprofilepage/user-id/5494451)

Web Panels cannot be used in the Transition screen.

Instead, you can use Behaviour to add an Error message if a user, for example, enters or selects an invalid value.

Let me know if this suits your requirement.

Thank you and Kind regards,

Ram


author: Cedacri
body: [@Ram Kumar Aravindakshan _Adaptavist_](/t5/user/viewprofilepage/user-id/2988015) As you can see bellow, I did manage to use it in the Transition screen:  
![Screenshot 2024-07-23 132745.png](https://community.atlassian.com/t5/image/serverpage/image-id/337291iBB3AAA73F42EF6D9/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 132745.png")

which is where the Info banner was placed, this solution is wonky at best since it is in the middle of the comment field and cannot be changed to another location.

> Instead, you can use Behaviour to add an Error message if a user, for example, enters or selects an invalid value

As said initially, I need a static warning that always will be present in the transition screen, no matter the correctness of the user input - hence my web panel solution.

I do wonder if there is a better way to do it.


Tags: data-center

jira-data-center

jira-server

scriptrunner

server
we cannot change the vat number and our acces to Jira is suspended
Asked by Jordi Planell:

Hi,

we are trying to modiy the vat number because our previuos payment method has expired and we are not able to modify it.

Meanwhile our Jira acces is suspended!

Regards


Answers:
author: Rilwan Ahmed
body: Hi [@Jordi Planell](/t5/user/viewprofilepage/user-id/5549217) ,

Welcome to the community !!

To update VAT, follow below process.

Visit your [Atlassian account profile](https://my.atlassian.com/details/edit) page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click **Save**.

*\*Please note, this is not applicable to JCT, or customers located in Russia.*

To activate the suspended site, please check the comment from [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) in <https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
I cannot access any project.
Asked by Mahmoud Sabea:

Whenever I try to access any project I get this error.

![Screenshot 2024-07-22 at 14-49-38 Projects - Jira.png](/t5/image/serverpage/image-id/337012i2E9CFBDD48840299/image-size/large?v=v2&px=999 "Screenshot 2024-07-22 at 14-49-38 Projects - Jira.png")

Something's gone wrong Our team has been notified. If the problem persists, please contact Atlassian Support. ERROR: 1OQD9LS


Answers:
author: Ravina
body: Hi [@Mahmoud Sabea](/t5/user/viewprofilepage/user-id/5549216) Welcome to the Atlassian community.

What is the project type you are getting this error company-managed project or team-managed project or all the projects? and only project is not accessible or issues in the projects as well?

Also, can you try if you able to create a new project and able to access that projects

comments: author: Mahmoud Sabea
body: Hi Ravina,  

It is a team managed project.  
And yes I can access those projects in variant select menus. But not the project itself.


Tags: cloud

jira-cloud