youngmon/atlassian-qna huggingface dataset:
Atlassian plugins won't update after Upgrade
Asked by Chad DeShaw:

Support Tools Plugin \<---- This plug-in has not updated should I disable it or uninstall it?

Atlassian Troubleshooting and Support Tools \<---- This plugin says there is an update but just throws Unexpected Error when trying to update. How should I update this?

Which log file can I look at to see what the cause is?


Answers:
author: Felipe Kraemer
body: Hello [@Chad DeShaw](/t5/user/viewprofilepage/user-id/671272),

The Support Tools Plugin was replaced by the Atlassian Troubleshooting and Support Tools pluging in the latest versions of Atlassian products, including Fisheye.

That is why the Support Tools Plugin was not updated.

Regarding the problem on upgrading the Atlassian Troubleshooting and Support Tools plugin, please have a look at the FISHEYE_INST/var/log/atlassian-fisheye.log to try and determine what problem is happening.

You can also try [downloading the jar file of the latest version](https://marketplace.atlassian.com/plugins/com.atlassian.troubleshooting.plugin-fecru/versions) and install it in Fisheye via [file upload](https://confluence.atlassian.com/upm/installing-add-ons-273875715.html) as a workaround.

I hope this helps!

Thanks,

Felipe Kraemer


Tags: app
Fisheye rest status code 403
Asked by AbrahamA:

Hello

I have generated authentication token and able to make REST calls from my browser and get response.

Now I am trying to make the same thing work from my python program and I get status code 403

Why is it forbidden?

when I tried both user/pass and token combinations as shown below.

Please let me know.

```
import requests

print "hello world"
# r = requests.get("http://myfisheye:2003",auth=("myuser","mypass"))
# r = requests.get("http://myfisheye:2003/rest-service-fecru/admin/groups?FEAUTH=myuser:1:xxxx50713b31b7859c9c0cd6f19e4568b372e992")
r = requests.get("http://myfisheye:2003/rest-service-fecru/admin/repositories?FEAUTH=modha.k:1:xxxx50713b31b7859c9c0cd6f19e4568b372e992")
print r.status_code
```

Thanks

Abe


Answers:
author: AbrahamA
body: Solved:

For anyone who is looking for a solution

```
/rest-service-fecru/auth/login
in conn.request.
```

use


author: AbrahamA
body: I have tried this varient

```
import httplib
import urllib


conn = httplib.HTTPConnection("myfisheye:2003")
args = urllib.urlencode({'userName':'myuser', 'password':'mypassword'})
#args = urllib.urlencode({'FEAUTH':'myuser:1:xxxx50713b31b7859c9c0cd6f19e4568b372e992'})
headers = {'Accept':'application/json'}
r1 = conn.request("post","/rest-service/auth/login",args,headers)

#conn.request("get","/rest-service-fecru/admin/groups",args,headers)
r2 = conn.getresponse()
print r1,r2.status,r2.reason,r2






Got this as response:
====================
/home/myuser/env3/bin/python /home/modha.k/PycharmProjects/mysample/test.py
None 404 Crucible is not enabled <httplib.HTTPResponse instance at 0xc29248>
hello world

Process finished with exit code 0
```

I have also added IPAddress of fisheye in Jira user server.
historical commiters limit - Starter License
Asked by Norbert:

Hello

In the artikel "[restriction of starter license](https://confluence.atlassian.com/fisheye/restrictions-on-fisheye-starter-licenses-298977116.html)" there is following section:

* **Map Committers** If your developers have not correctly configured their committer names for Git or Mercurial, they may have committed with multiple identities. It is then possible to remap these to correct the problem. See the knowledge base article, [Git or Hg Repository exceeds number of allowed Committers](https://confluence.atlassian.com/fishkb/git-or-hg-repository-exceeds-number-of-allowed-committers-240190002.html)

SVN is not mentioned here. Does this not work for SVN or is just not mentioned?  
Because if not this is more like a bug for me....


Answers:
author: Felipe Kraemer
body: Hi [@Norbert](/t5/user/viewprofilepage/user-id/510476),

This option only applies to Git and Mercurial repositories, which allow their committers history to be rewritten / remapped by following that link.

The other options from [Restrictions on FishEye Starter Licenses](https://confluence.atlassian.com/fisheye/restrictions-on-fisheye-starter-licenses-298977116.html) apply to SVN repositories:

* Generate a 30-day evaluation license, selecting a license that allows more users than the Starter license.
* Upgrade your existing Starter license, which willl remove the user limit.
* Reconfigure your repository, by either:
  * Changing your [repository definition](https://confluence.atlassian.com/fisheye/configuring-repository-details-298976916.html) so as to look at a subset of your repository, reducing the indexing scope and the number of users involved.
  * [Excluding parts of your repository](https://confluence.atlassian.com/fisheye/configuring-repository-details-298976916.html) that are not really relevant. Committers that are active only in these areas will not appear in Fisheye and will not be included in the committer count.
  * Set a [specific revision](https://confluence.atlassian.com/fisheye/configuring-repository-details-298976916.html) to start indexing from. All commits prior to this starting point will be ignored by Fisheye, so the committers who performed those commits won't be included in the committer count.

Sincerely,

Felipe Kraemer

comments: author: Norbert
body: Hello

The problem here is, that my svn project is quite old (\~9 years)  
So I have a lot of commiters but normally no more then 4 people work at the same time with the project..  
Also because of some technical issues we have some Commiters with different names in the SVN...

so this also makes sense for SVN (I admit its rare case)

Nevertheless thanks for the answer  
i solved the problem by limiting the history to 2 years. Its good enough for my use case.
Upgraded from Fisheye 4.4.2 to 4.5.1 and can no longer access
Asked by Ryan Luck:

Last post got marked as spam? Not sure why...

Getting this error when trying to access it.

2017-12-01 20:06:04,915 ERROR - Exception "Cannot find module of class interface com.atlassian.sal.api.auth.AuthenticationController" (java.lang.IllegalStateException) while processing "/" (Referer:"null")

java.lang.IllegalStateException: Cannot find module of class interface com.atlassian.sal.api.auth.AuthenticationController


Answers:
author: AnnWorley
body: So that we can take a look at your logs I created a support ticket on your behalf, You will be getting an email from our support portal shortly.
After integrating fisheye/crucible with jira, cannot login into fisheye/crucible
Asked by Patrick Heffernan:

The user authentications that work for jira, bitbucket and bamboo no longer work for fisheye/crucible after integrating that application. Cannot log into fisheye/crucible with those users.


Answers:
author: Patrick Heffernan
body: This did not fix the issue but I addressed the issue by migrating from the default internal database to my production mysql database.

comments: author: somethingblue
body: Hi Patrick,

Thanks for the update and I'm happy to hear all is well.

Cheers,

Branden


author: somethingblue
body: Hi Patrick,

There is an article titled J[IRA users can't login to FishEye/Crucible or connecting to JIRA for user management fails](https://confluence.atlassian.com/fishkb/jira-users-can-t-login-to-fisheye-crucible-or-connecting-to-jira-for-user-management-fails-433391993.html) that may be of assistance. Take a look in the atlassian-fisheye-\<date\>.log and see if you see anything resembling the following:

    2013-10-30 12:08:16,006 WARN  [qtp16943370-186 ] fisheye ReSyncAuthAction-execute - Error synchronising users: com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd at com.cenqua.fisheye.user.crowd.CrowdAuth.listUserNames(CrowdAuth.java:512) at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:698) at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:673) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)...Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home

This is caused by a permissions issue and the recommended resolution is to add the IP address of the FishEye/Crucible server in `JIRA Administration > Users > JIRA User Server`  
Please take a look at the article as there is a note to consider the network adapter's IPv4 and IPv6 settings.

Cheers,

Branden
Can't Sourcetree handle Ed25519 keys for SSH?
Asked by m.brehmer:

I have upgraded my SSH-Keys from RSA to Ed25519.

Now if I try to interact with my remote repositories using Sourcetree, the key manager opens up and I unlock the private key with the passphrase. Everything is fine until this point.  
Nevertheless Sourcetree can't read from the remote repository anymore.

If I do the same via the shell or any other git interface that supports SSH, everything works fine. So Sourcetree must be the source of this issue.


Answers:
author: Andrew McDonald
body: I've encountered the same issue. My ed25519 key is properly uploaded to my GitHub account. I had an RSA key as well, which I've since deleted. However SourceTree's accounts pane shows an error and claims it can't find an SSH key. Does it only work with RSA keys still?

I'm using SourceTree 4.2.7 on Mac OS Sonoma 14.4.1.


author: TonySEO
body: Sorry It isn't answer. I have also happend as this problem, Did you have find any solution?


Tags: bitbucket
Can't login to bitbucket on desktop but web works fine
Asked by c:

Hi Today one of my teammates pushed their work and I need to pull it but whenever I try to log in on the app it fails and reopens the login screen. I know my credentials are correct because it works fine on the web. if I can login on the web does that mean my account is correctly set to active (i saw a similar post so i want to make sure)?

Why would it keep looping me in the login screen? I really need to be able to login to the app.

I tried repairing it, updating it, reinstalling it, and resetting my password,.

When I try to change my login info via the options I get a weird message about an unexpected character but no matter what i type I always get this even when pasting in my correct password. How do I fix this?  

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/204988i855EB9294169FCFC/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Ben
body: G'day!.

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:  
<https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity>  
We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:  
<https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

Please follow these steps and let me know how it goes.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket

bitbucket-cloud

cloud
SourceTree 4.1.8 crashing when opening cloned project on Apple Silicon
Asked by nicolabeghin:

Hi everyone

on Apple Silicon (M1) SourceTree became unusable to due constant crashes when switching to any other cloned repository.

Stacktrace available at <https://pastebin.com/UjEF59wt> due to size limit.


Answers:
author: Helge Becker
body: Same here. Been this way for about 2 months roughly Moved to another git client for now.


Tags: mac
Sourcetree not starting anymore
Asked by Janis P?tz:

It seems that since the last update to 3.4.9, SourceTree does not start anymore. It does not show any error message either.

Furthermore, it only shows the logo for a short time, as it would before showing the GUI. But it does not show the GUI anymore. Restarting Windows also does not help.  

Does SourceTree produce any error logs or such, and if so where?


Answers:
author: Janis P?tz
body: I had to download \& run the setup again to fix it.  

You can close this issue now.


author: Janis P?tz
body: Where can I reach out to Atlassian?  
SourceTree is still broken.
Source tree Pull is throwing error
Asked by Goutami Appala:

Hi

I unable to pull in the source tree.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

We can't really help with a problem when you don't give us any information. "It throws an error" is useless to us. Is the error a "nope", "a string of garbage", "a penguin taking a nap on the keyboard and biting me if I try to shift it"?
Sourcetree silently fails to create a pull-request
Asked by McFCologne:

I cannot create a pull-request for a certain branch, although i just have created some for other branches. It simply does nothing on "create pull-request".

What could be the reason?


Answers:
author: Chris Jones
body: i had this issue after migrating Bitbucket server to SSL. Resolved by updating the optional extended integration \\ Legacy Account Settings

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/235483i03B865E3BF5D94D7/image-size/large?v=v2&px=999 "Capture.PNG")
'git log' failed with code -1:'launch path not accessible '
Asked by Paul Carreiro:

I had Sourcetree successfully working on my Mac when at some point it started to return the error

'git log' failed with code -1:'launch path not accessible'

I've tried rebooting, checking that I still can log in to GitHub with the SSH key, uninstall/reinstall Sourcetree, nothing has helped. I get this error message no matter what repo I try to open.

Sourcetree version: 4.1.8(244)  
MacOs: 12.4![Screen Shot 2022-06-22 at 5.34.02 PM.png](/t5/image/serverpage/image-id/203035iAE826A855AA69E6E/image-size/large?v=v2&px=999 "Screen Shot 2022-06-22 at 5.34.02 PM.png")


Answers:
author: Martin Braun
body: This happened to me after switching to system git, but after resetting to embedded git, it works again.


author: rsendra
body: I'm having the Same issue, But on Windows. Version 3.4.9  

And When I go to edit the Credentials for the "Hosting Account" (Repo Host)  

It fails with Basic Authentication \& When I try to Refresh the Oauth Token. It tries To connect to Local Host instead of Atlassian? Just alot is going on here and it has not been stable for Months....  

I'm trying to connect to Bitbucket.  

The only idea that I have is that the password can't have certain characters as mine have alot of Special chars...

comments: author: rsendra
body: Now that was weird.  

I Changed my password. Then it all worked.   

What is weird is that it never asked me for the new password....  
Apparently even if your authenticating using OAuth, there is something related to your password that caused things to fail...  

So I wish you the best of luck....
Issue with App password and Sourcetree
Asked by AndrewAT:

I followed [this](https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/) instructions to update my Sourcetree with App password but when I try to push my local repositories from Sourcetree to Bitbucket account I get again this error:

![Immagine 2022-06-22 135500.png](https://community.atlassian.com/t5/image/serverpage/image-id/202904i7EDE34EEC1F9A257/image-dimensions/573x254?v=v2 "Immagine 2022-06-22 135500.png")

What am I doing wrong?


Answers:
author: Ben
body: G'day Andrew!

The most common issue customers are experiencing related to authentication in SourceTree is, as you stated, due to the deprecation of GIT username/password in favour of App Passwords:  
<https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity>  
We have a blog post however which explains the steps to troubleshoot this issue specifically for SourceTree, please follow these accordingly and this should resolve the issue:  
<https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket

bitbucket-cloud

cloud
"This is not a valid source path/URL" showing in Source tree. I am using MacBook Pro M1 chip.
Asked by Shekhar Saini:

I am trying to clone my repo but I am not able to clone my repo because Sourcetree showing This is not Valid Source path/ Url. I have tried many solution but I facing same issue every time. In my other MacBook Air its work properly. Please Help me!!!!


Answers:
author: PAUL SCULLY
body: I have the same issue on Mac even though the Repo exists, did you resolve this?

I thought it may be something to do with an issue with Mercurial not existing, but I have updated this however I cannot seem to add it to SourceSafe through the "Use System Mercurial" button, hg is constantly greyed out and if I add the folder, it says Mercurial not found?


Tags: bitbucket
No puedo agregar la cuenta de bitbucket
Asked by Roberto Felix:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/202852iB0990875F99922BA/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Andy Heinzer
body: Hi Roberto,

Sorry for the delay in response. The error you are seeing here would indicate that your client is unable to resolve the SSL certificate of the site you are trying to connect to here. Is this trying to connect to our bitbucket.org site? Or some other Bitbucket server instance?

I checked our current certificate on bitbucket.org and currently is shows as being valid until 27 May 2023. If this is the site you are trying to connect to here, I'd be interested to see what certificate is on file your system.

If this is a Bitbucket server site you are trying to connect to, then I'd recommend following the steps in [Can't access Bitbucket Server with Git - Issuer certificate is invalid](https://confluence.atlassian.com/bitbucketserverkb/can-t-access-bitbucket-server-with-git-issuer-certificate-is-invalid-779171808.html) .


Tags: cloud
Why is the dropdown for Organization Repos showing blank workspaces?
Asked by Sam:

I am using **Sourcetree v3.4.9** (latest), but this also happened on whatever version I just updated from.

When I try to clone a remote repo from my Bitbucket account, and I tick **Show Organization Repos**, the dropdown appears for selecting a workspace... but all entries are blank. They are obviously there, as if I select an item on the list, the repos are filtered as if I had selected the workspace.

![Sourcetree Issue 20-06-2022.png](/t5/image/serverpage/image-id/202569i9A88363CE242BD43/image-size/large?v=v2&px=999 "Sourcetree Issue 20-06-2022.png")

Anyone else have this issue? Any fixes?


Answers:
author: -
body: Created issue here: [\[SRCTREEWIN-13908\] Dropdown for Organization Repos is blank - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/SRCTREEWIN-13908)

comments: author: -
body: They have fixed the bug now, will be fixed in Sourcetree 3.4.11 version.


author: -
body: I am experiencing the same issue on Sourcetree 3.4.9, both for me and my colleague.  

Dropdown looks like the screenshot below. Added the red text to show the actual dropdown values.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/218176i18EFB24A01624285/image-size/large?v=v2&px=999 "image.png")


author: jefersonduweibs
body: Same problem here, actually it's been like that for a long while, but today for some reason I decided to research some solution. No answers yet.
Sorcetree???????????
Asked by keiichiSuenaga:

??????????????????????????/???URL?????????????????????

SourceTree??????????clone??????????BitBucket????????????????????????????????????????????????

SSH???????????????????????????

?????????????????????????

????: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote git@dev-gnavi-gitlab01.channel.or.jp:keiichi.suenaga/navi-client.git  
??:  
???: The server's host key is not cached. You have no guarantee  
that the server is the computer you think it is.  
The server's ssh-ed25519 key fingerprint is:  
ssh-ed25519 255 SHA256:pKxdurDWJ96rMToizhsvY25H0ZWSZ3cANq2/BeEFBYU  
If you trust this host, enter "y" to add the key to  
PuTTY's cache and carry on connecting.  
If you want to carry on connecting just once, without  
adding the key to the cache, enter "n".  
If you do not trust this host, press Return to abandon the  
connection.  
Store key in cache? (y/n, Return cancels connection, i for more info) fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.


Answers:
author: Chopper
body: Windows ???????????

?? ????????????? <https://qiita.com/moo/items/5ee3208254c34719914b>

???????????????????????


Tags: atl-gruland
Why use Confluence/Jira if we have an alternative like clickup, or coda?
Asked by Joaquin Tegtmeier:

Why use Confluence/Jira if we have an alternative like clickup, or coda?  

I want to make good SOPs documentation but there isn't really good tutorials from Confluence, and also I think confluence is not user-friendly. It's complicate to do simple things that I can do in notion/coda, like organize the information and the UX experience


Answers:
author: Jack Brickey
body: Hi [@Joaquin Tegtmeier](/t5/user/viewprofilepage/user-id/5561787) ,

personally, I think it's like anything else new. Anytime you look to take on some new application there is a learning curve. I find confluence quite easy to use especially if you're just doing basic documentation. There is a ton of good documentation training, YouTube videos, etc. that can help you along your journey.

You can find the documentation [here](https://support.atlassian.com/confluence-cloud/resources/)

here are some good [training resources](https://university.atlassian.com/student/collection/850385/path/1083904)

if you are already using other Atlassian products like Jira or Jira service management, then that is a good reason to leverage confluence as they integrate well together. In the end, only you and your team can make that call though.


Tags: cloud

confluence-cloud
Re-Arrange the columns
Asked by Gaurav Sanghvi:

How we arrange the columns, Earlier i am having Column A,

Column B,

Column C

Column D

after that added

Column E.

Now i need Column E to be after Column A. How i can do that in Page Property Report


Answers:
author: Stiltsoft support
body: Hi [@Gaurav Sanghvi](/t5/user/viewprofilepage/user-id/5561852) ,

Please check this Community thread with a similar question: <https://community.atlassian.com/t5/Confluence-questions/quot-Page-Properties-Report-quot-macro-can-I-re-order-the/qaq-p/1375390>


author: Sreenivasaraju P
body: HI [@Gaurav Sanghvi](/t5/user/viewprofilepage/user-id/5561852) ,

You can select the column E , then you will get option to move the columns to right or left as shown below.

![column re order.png](https://community.atlassian.com/t5/image/serverpage/image-id/340235i1B000EE7E0654257/image-size/large?v=v2&px=999 "column re order.png")


Tags: cloud

confluence-cloud

filter

table

table-filter

table-filter-and-charts

table-filter-charts-spreadsheets

table-transformer
Give access to ge-hc.atlassian to GE HC colleagues
Asked by SPASIC, Estelle:

Hi,

I am in trouble to give access to Jason Nolan and Pilar Pujadas to those pages of Medical Physics : <https://ge-hc.atlassian.net/wiki/x/nYuYBg>

I want to allow them to read and comment

<br />

Thank you for your help


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@SPASIC, Estelle](/t5/user/viewprofilepage/user-id/5379753)

You have reached a community board of Atlassian enthusiasts and experts. However, you would need to look for an Atlassian Org Admin from GE HC to be able to help you.

Best of luck

comments: author: SPASIC, Estelle
body: Hi,

Thanks for your quick reply

Do you have a contact or an email for an Atlassian Org Admin from GE HC?

Best regards


Tags: cloud

confluence-cloud