youngmon/atlassian-qna huggingface dataset:
"Product: Product is required."
Asked by Hannah Weintraub:

Hi there. All of a sudden I am getting this error message "Product: Product is required"every time I try to make a new Jira ticket. There is no place for me to add a product (see screenshots) so I am not sure how to proceed. I am also not sure what caused this new change. ![Screen Shot 2022-05-20 at 5.13.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/198432iB7EB8F4E348A7A48/image-size/large?v=v2&px=999 "Screen Shot 2022-05-20 at 5.13.19 PM.png")![Screen Shot 2022-05-20 at 5.13.25 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/198433i30391BE9521CB0F2/image-size/large?v=v2&px=999 "Screen Shot 2022-05-20 at 5.13.25 PM.png")


Answers:
author: Mark Segall
body: Hi [@Hannah Weintraub](/t5/user/viewprofilepage/user-id/4889587) - You want to check the field configuration for that project. It may be that someone set that field as required. Sometimes multiple projects will share the same field configuration scheme and one person makes a change thinking they're only impacting one project, but impacting several.

comments: author: Hannah Weintraub
body: Hi [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) thank you - do you know where I would find the field configuration to check?


author: Hannah Weintraub
body: [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) actually, I see the field and it looks like it says "required" - how would I instruct my team admin to change that so it doesn't impact my project?


author: Mark Segall
body: I may have jumped the gun on this one... I'm seeing it is a work management project. Can you open up project settings and at the bottom left of the screen tell me whether it says you're working with a company-managed project or a team-managed project?


author: Hannah Weintraub
body: Yes, it says company-managed project


author: Mark Segall
body: Oh good I was on the right track. ?

If you're not a Jira Admin, you'll need to ask one of them to remove that requirement or ask them to create a copy of the field configuration and apply the copy to your project.


author: Hannah Weintraub
body: I believe I am actually an admin on my project. See screenshot below. Would I be able to edit this myself then? If so, can you walk me through the steps  

![Screen Shot 2022-05-20 at 6.03.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/198441i3420D57980EF5915/image-size/large?v=v2&px=999 "Screen Shot 2022-05-20 at 6.03.56 PM.png")


author: Mark Segall
body: You would need to be a Jira Admin. You'll want to navigate here:

```
https://INSTANCE.atlassian.net/plugins/servlet/project-config/PROJECTKEY/summary
```

Then click on the Field Configuration. If you're a Jira Admin, you'll be able to click the link for "Optional" to remove the requirement.

If you don't have the access then you'll need to work with a Jira Admin to adjust it.
issues with worklogs of all users within specific period
Asked by vladimir_kovalsky:

verb: GET  
endPoint = \`/rest/api/3/search\`  
jql: 'worklogDate \>= "2022-04-01" AND worklogDate \<= "2022-04-30"'  
fields: 'summary,key'  
as response to this request I get issues created/changed by me (my email is used in Authorization header) with worklogs with month of April.  
question: how to get issues for ALL users in organization? is it about updating jql or using different approach? thanks


Answers:
author: Prince Nyeche
body: Using the JQL search API is the way to go to search out all issue for any user within your organization. Your JQL result depends on other permission or filter factors configured within those projects you're searching. Therefore, understanding what issues your user is able to search within your instance would be help you. Also, you still need to use the [issue search](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get) endpoint to see the contents of the issue afterward.

comments: author: vladimir_kovalsky
body: so if my permissions allow to get any specific issue by requesting 'GET /rest/api/3/issue/{issueIdOrKey}' then why this request gives only a subset of all issues?


author: Prince Nyeche
body: Again, the JQL results depends on other permissions! If you search through the UI, do you get the same result as the API? My guess is for you to evaluate if you have the permission to view all worklogs within your project and not just your own.


Tags: cloud
Bookingsystem
Asked by Thom Christian Steen:

Are there any bookingsystem compatible with Jira/Atlassian? We have a storage with only in and out of equimpent. Some of it will be charged. Therefore I need a automatic generated report on that for innvoice.


Answers:
author: John Funk
body: Hi Thom - Welcome to the Atlassian Community!

I am not following your request. Can you provide some more details or an exact use case?

comments: author: Thom Christian Steen
body: Thanks for the answer.

Our "store" is a part of the universityequipment. And we need a system there we can see a view of all the equimpent we have, whats avalilable, whats booked when and for how long, and whats the cost. Some of the equipment is free of use, but need booking, and some will be charged. And therefore we need an invoicessytem and reportsystem to take care of this.

Hope that was a little more describing of the needs.

Best;

TC


Tags: cloud
Need help to set up proxy in order to connect to forge from company machine behind corporate firewal
Asked by Abhinav Srivastava:

When I am running the below command from company's machine I get below error

Command:  
forge login -u myemailid -t apitokenkeygeneratedfromjira --verbose

<br />

Error:  
Log in to your Atlassian account  
Press Ctrl+C to cancel.

Logging you in...

?? GraphQL <https://api.atlassian.com/graphql>  
Query:  
query forge_cli_getUserDetails {  
me {  
user {  
name  
accountStatus  
accountId  
}  
}  
}  
Variables: {}  
request to <https://api.atlassian.com/graphql> failed, reason: getaddrinfo ENOTFOUND api.atlassian.com

Error: We couldn't log you in with those credentials. Check your email address and token before rerunning the command.

Error: We couldn't log you in with those credentials. Check your email address and token before rerunning the command.  
at loginCommandHandler (C:\\Users\\XYZ\\AppData\\Roaming\\npm\\node_modules\\@forge\\cli\\out\\command-line\\register-authentication-command.js:41:65)  
at processTicksAndRejections (node:internal/process/task_queues:96:5)  
at async Command.actionProcessor (C:\\Users\\XYZ\\AppData\\Roaming\\npm\\node_modules\\@forge\\cli\\out\\command-line\\command.js:76:32)


Answers:
author: Nguy?n Vi?t Th?ng
body: I have same issue with Forge in my company's laptop.


author: Benjamin
body: I am facing the same issue


author: rmi5kor
body: I am facing a similar issue, any help is much appreciated.


Tags: cloud
Is there a way to see in the calendar the tasks of all the projects that I've created simultaneousl?
Asked by ivan leis vazquez:

I'm used to working with Asana which allows you to see all tasks (with due dates) from all the projects which you've created or you've been assigned, in the calendar at the same time.  

I find this useful as it allows me to see:  

1. My tasks that are due each day at the same time.

2. My team's tasks that are supposed to be delivered at each date.

<br />

Is there a way to see all those tasks in the calendar at the same time?  

Thanks!


Answers:
author: John Funk
body: Hi Ivan - Welcome to the Atlassian Community!

No, there is nothing built in that does that natively.

You could create a Jira Work Management project that gets issues cloned into it from all of your other projects. Then you could use the built in calendar function.

Otherwise, you can get one of the add-ons like Calendar Sync for Jira.

comments: author: ivan leis vazquez
body: Thanks for your reply John. Will take a look at both alternatives!


author: John Funk
body: Great - good luck!


Tags: cloud
Export a project to Word
Asked by Dave W:

Greetings brains trust,

Please only provide suggestions/answers if they apply to **Work Management-Cloud** which is the only product we have.

Question - I was wondering if anyone is aware of a way to easily export a Word version of a **++Project++** report in the same/similar format as when you do it for an Task where it could list the project details as well as a list of the Tasks (and maybe sub tasks), under that project?

Similar to what you get visually here when you export to word for a Task as below...

![2022-05-20_10-26-34.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/198275i8C0E6466F9FBCEE0/image-size/large?v=v2&px=999 "2022-05-20_10-26-34.jpg")

Any ideas or suggestions would be very much appreciated.


Answers:
author: Brant Schroeder
body: [@Dave W](/t5/user/viewprofilepage/user-id/4117138)

If you create a filter of all the issues you would like to export (limited to 1000) you can click on the export button in the upper right hand side and it will export the issues in Word format like you attached above for all the issues.

![Screenshot 2022-05-19 175623.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/198276iF694EBD23F918293/image-size/large?v=v2&px=999 "Screenshot 2022-05-19 175623.jpg")

comments: author: Dave W
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

I did see that but it exports each task individually in one big word document.

Ideally what I'd like to get is a project summary with the tasks/subtasks listed as line items but at a project level in the same style as when you export a Task with sub-tasks.

i.e.

* first section of the export lists the project settings
* Section sections shows a collective of the estimates/time spent etc
* third section lists tasks and sub-tasks

We're often asked to conduct a project report with each tasks/subtask status to non-users of jira and it'd be good to be able to print a word doc at Project level as a summary of the whole project. Currently we're transposing all this summary data into a separate document which is very time consuming


author: Brant Schroeder
body: [@Dave W](/t5/user/viewprofilepage/user-id/4117138) The only thing I can think of is to make a Confluence report with Jira filters that could summarize the information in the format you are interested in and then you could export it to PDF.

If you do not have Confluence then you could look at a reporting app like easybi to construct a report that could be exported.

There is nothing like what you are asking for in the delivered application.


author: Matev? Babnik
body: "Ideally what I'd like to get is a project summary with the tasks/subtasks listed as line items but at a project level in the same style as when you export a Task with sub-tasks."

You could try exporting it instead of into WORD by:

1. Print List option (which will give you HTML with actual filter list)

2. Save this onto your computer as HTML

3. Open it with your Word App and then Save As docx.

II did that to get my filter list out looking the same way I design it in JIRA.

Good luck!


Tags: cloud
I want to make the issue itself a reference state.
Asked by ?? ?:

Is it possible to make it read-only for each Jira Work Management (Cloud) issue? I want to make the issue itself a reference state.


Answers:
author: John Funk
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103)

You should be able to control that with the Permission Scheme for the project. Just remove those who can Edit the Issue.
For a specific issue
Asked by ??:

For a specific issue, I want to be able to update only to a specific group, and make other groups read-only. Is it possible? In addition, only a specific issue is in such a state, and other issues are in a reference update state.


Answers:
author: John Funk
body: Hi [@??](/t5/user/viewprofilepage/user-id/4935193) - Welcome to the Atlassian Community!

You should be able to do that with Issue Level Security. Here is some more information on that:

<https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html>

comments: author: ??
body: Thank you for your reply.


author: ??
body: However, this is a privilege that can or cannot be viewed,The purpose is that any group can refer to the issue, but only a specific group can be updated. Is it possible?


author: John Funk
body: Jira Cloud does not have a way to let some people edit an issue and not others. Unless it is ALL issues on the project.


author: Nic Brough -Adaptavist-
body: You can do it on status, in company-managed projects, but it will apply to all issues in that status, not arbitrary ones.


Tags: cloud
Jira Automation - Asignee loading infinite
Asked by Maxim Bode:

Hi Atlassian Community,

I am currently working on new automation rules and have an issue with the assignee.

When I create sub-tasks and try to assign an assignee, the list of users is loading infinite and never showing any user in our company.![Create Sub-Task - Assignee Issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/198086i07F9E09D14011862/image-size/large?v=v2&px=999 "Create Sub-Task - Assignee Issue.PNG")

I checked with the admin team and they confirm that I have the same permissions for the project as them.

Also, when one person of the admin team, assigns the tasks to me, I receive an error when I run the automation rule:

User 'ug:xxxxxx-xxxx-xxxxx-xxxxx-xxxxxxxx' cannot be assigned issues. (assignee)

![Creation Issue - Assignee.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/198083i531D5145A2AB3969/image-size/large?v=v2&px=999 "Creation Issue - Assignee.PNG")


Answers:
author: John Funk
body: Hi Maxim - Welcome to the Atlassian Community!

I would try using the Permission Helper to see what it might tell you.

Go to Project Settings \> Permissions \> Permission Helper.

Be sure to use the same issue key as the sub-task you are trying to assign.

comments: author: Maxim Bode
body: Hi John,

thank you for the welcoming message and your quick and helpful feedback.

The Permission Helper identified that my account did not have the "Assign Issues" permission. Now it is resolved.

Thanks again!

Maxim


author: John Funk
body: Great! Glad it is working. Can you click on the Accept Answer button above to close this one out? Thanks!


Tags: assignee

automation

permission
How to harmonize components across project boards
Asked by Lindsay Cobb:

I am working to create a dashboard that can highlight themes across multiple project boards for my team. One way I am doing this is by using components to assign each issue into one of four major categories/themes. Across the project boards, I am setting up the components with the exact same language.

When I create a pie chart gadget in my dashboard, it is not combining issues of the same component that come from different project boards. For example, any issues in board #1 with the component "assessment" are showing up as a separate piece of the pie than any issues in board #2 with the same component "assessment." I would like any issues with the component "assessment" to be shown as a single piece of the pie chart.

I understand one solution would be to use labels that can tie across different project boards, but our team is using the label function for a different purpose, so that is likely not an option here.

I appreciate any guidance on this! Thanks in advance!


Answers:
author: Marlene Kegel - codefortynine
body: Hi [@Lindsay Cobb](/t5/user/viewprofilepage/user-id/4659125),

I am Marlene from codefortynine.

Our app [Quick Filters for Jira Dashboards](https://marketplace.atlassian.com/apps/1220136/quick-filters-for-jira-dashboards?hosting=cloud&amp;tab=overview&amp;source=community103) would solve your problem. It matches issue fields per name, not field IDs. Therefore it matches components from different projects which have the same name.

You must make sure that the name is an exact match.

If the names do not match exactly, you could work with our a feature we release recently: Custom JQL values for our [Quick Pie Chart](https://c49.link/quick-filters-for-jira-dashboards/docs/quick-pie-chart) gadget. You have the ability to create a JQL query for each slice of a Pie Chart to specify the issues that should fall under that particular slice. You can use this feature to streamline data coming from different projects or data sources.

*e.g. component in (Assessment, assessment, evaluation)*


author: Fabian Lim
body: Hi [@Lindsay Cobb](/t5/user/viewprofilepage/user-id/4659125)

Since you are using work management you may not be able to. The system probably thinks they are all separate values.

You may have to move the tickets to a company based project and use a custom field to categorize them.


Tags: cloud

component

dashboard

label
Is there a way to archive cards from Done?
Asked by DannyT:

The Software Project boards allow versions to be create and then archive the cards to that version.

With Work Management board, we have moved items into Done, but we don't want to end up with a massive list. Is there away to archive them without deleting?

I have looked in Project settings on the left hand side and from within the top right cog.


Answers:
author: John Funk
body: Hey Danny,

No, you can't do it manually on the boards right now. You can on the List though. You should submit a note via the Give feedback link on the bottom left side while in the project.


author: DannyT
body: Ah, I've just found from a search that the items are removed from Done after 2 weeks <https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-long-does-an-issue-stay-in-the-Done-column-in-Jira-Work/qaq-p/2025461>

I would be interested to know if this can be run manually.


Tags: cloud
Add summary to custom field options
Asked by Jurgen Tyvaert:

I'm using a custom field "Product" where i have added all our products to where we need to refer to in order to make up an engineering change request.

The custom field "Product" may only contain names of products which have followed a project development workflow. In this workflow i want to automate the final step to add the name of a new product to the custom field "Product". I have tried the ScriptRunner "Copy field values" but with this you can only to this "in the issue" or in related issues. But i want to copy it to the custom field "Product" in general.

Can somebody help me to form a custom script post-function for this? I have zero experience in programming so please help me to find a 100% solution.

Many thanks.


Answers:
author: Nic Brough -Adaptavist-
body: SR's "copy field values" copies values from issue to issue (or from one field to another inside a single issue).

It sounds to me like your "Product" is a (multi-)select list and you are trying to add options to the list, not actual field values.

Normally, I'd point to <https://library.adaptavist.com> for this, but there's few "administration" scripts in there (it's a rare use case and usually undertaken by people who are already scripting at an admin level).

From memory, you'll need to make a call to OptionSet.addOption()
About the Jira Work Management (Cloud) API
Asked by ?? ?:

Is there an API for Jira Work Management (Cloud)? What I want to achieve with the API is to change the role of permissions for a particular group in a Jira Work Management project.


Answers:
author: Hana Ku?erov?
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103) ,

I believe you can use [Project role actors](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-role-actors/#api-group-project-role-actors).

comments: author: ?? ?
body: thank you.


author: John Funk
body: Hi [@?? ?](/t5/user/viewprofilepage/user-id/4679103)

Jira Work Management uses the same API as Jira Software.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-permissions/>


Tags: cloud
Amend the default translations for some system fields
Asked by Lyn Farnan:

Hi

Wondering if anyone is able to provide some guidance on how to change the default translation for fields in JIRA. Reason - We have some users in Mexico who use Spanish as their language.

For example JIRA has translated Assignee to Responsable and they would prefer to see Asignado. There are probably a few other fields that are affected by this.

I have tried a number of searches for this, so apologies if this is something that is able to be easily set. (I am coming back to JIRA after 6 years, -and there have been a few changes. Also i used to user my own server and now using the cloud. )


Answers:
author: JG Meillaud _
body: Thank you Lyn for your question.

We need this in French too.

This has been a problem in every company I worked for..

comments: author: JG Meillaud _
body: There is a suggestion here :

[\[I18N-3791\] Assignee traduction in French should be "Assign? ?", not "Responsable" - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/I18N-3791)


author: John Funk
body: Hi Lyn - Welcome to the Atlassian Community!

That's probably not something that can be changed. Just like we can't change it from Assignee to something else in English.

I would suggest you open a support ticket with Atlassian to see what they say.

<https://support.atlassian.com/contact/#/>


Tags: cloud
Rule can not be deleted
Asked by David Diephuis:

When I try to delete a Rule an Unknown error occurs.

The rule i try to delete is a rule about deleting and cloning issues. I try to prevent that issues are deleted by cloning the deleted issue to a back up project. Untill now this keeps failing becouse he could not create the issue in that project.

But now the rule can not be deleted or deactivated any more


Answers:
author: John Funk
body: Hi David,

Not sure right off hand why it won't let you delete the rule, but first, why don't you just change the permission scheme to not allow users to Delete issues? Then you wouldn't need a rule. :-)
We are unable to activate one of our user.
Asked by Naga Uma Mahesh Bayana:

Hi Jira Support Team,

We have sent a team invitation to one of our team member vkmaddipati@sanelahealth.com, he has got email to activate but he is getting a message that your account has bee deactivated.

Here requesting you to please look into the issue and fix it ASAP. Expecting a positive and quick reply.


Answers:
author: Andy Heinzer
body: Hi [@Naga Uma Mahesh Bayana](/t5/user/viewprofilepage/user-id/4875141)

That account is a [managed account](https://support.atlassian.com/user-management/docs/what-are-managed-accounts/). The organization admin has disabled that account. You will need to reach out to your organization administrator in order to re-activate that account.

In this case, your account is a site-admin, but you are not an organization admin. You should reach out to your teammate Karun V., and ask that they follow the steps in [Reactivate accounts](https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts) to restore this user.

Cheers,

Andy


author: John Funk
body: Hi [@Naga Uma Mahesh Bayana](/t5/user/viewprofilepage/user-id/4875141) - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if the user's email was blacklisted for some reason. Please post the resolution back here.

<https://support.atlassian.com/contact/#/>


Tags: atl-rvw

cloud