youngmon/atlassian-qna huggingface dataset:
Collaborative editing doesn't work and confluence service crashing
Asked by 5140883:

This problem happened several times, and I have read almost all the community articles, cannot find a solution. Please help!

Confluence version: 6.15.8 (with unlimited license)

Problem description:

1. Suddenly users cannot edit or create page in website. When user edit/ create a page, error message pops up, "Cannot save the page. Please check the communication with server" , or "Loading slow, please ask your admin".

2. In confluence server, 2 processes (confluence main process \& synchrony process) still alive, but synchrony process takes too much CPU up to 2000%+ (less than 100% in normal)

3. I tried to get thread info by "jstack \<synchrony PID\>, it failed with:

```
194141: Unable to open socket file: target process not responding or HotSpot VM not loaded
The -F option can be used when the target process is not responding
```

4. Restart service doesn't work. The synchrony process eats almost all the CPU in several minitues after restarting.

5. Service looks well after I disabled "Collaborative editing" in admin area (and CPU goes down after a while)

6. Reboot the server works, everything is back to normal.

Please help! If more info needed, please tell me. Thanks!


Answers:
author: 5140883
body: Add some info:

1. No 'OutOfMemory' info found in logs

2. Xms=48G Xmx=48G

3. Bundled JDK version:

openjdk version "1.8.0_222"  
OpenJDK Runtime Environment (AdoptOpenJDK)(build 1.8.0_222-b10)  
OpenJDK 64-Bit Server VM (AdoptOpenJDK)(build 25.222-b10, mixed mode)


Tags: confluence-server

server
Can't access Confluence documents (restricted??)
Asked by Ania Marcos:

Hi,

For some reason I cannot access my team's Confluence space. They even gave me admin access. The whole team can access everything but me. It shows a message saying "This is a restricted page." (yes, even after it's shared with me).

Can you please help?


Answers:
author: Fabienne Gerhard
body: Hi [@Ania Marcos](/t5/user/viewprofilepage/user-id/4155121)

welcome to this wonderful community

did you have a look in [space permissions](https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/) yet? (pretty sure your product plan is not free - as you are having space admins cause this would be not part of it)

You should also check out (let check out) if you are part or not part of a group with restrictions of the team space. See [global permissions](https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/) for that.

Talking of a page - please also check out[page permissions](https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/#PermissionsandRestrictions-page) which would be latest restriction level.

Feel free to ask for more help and keep us informed

comments: author: Ania Marcos
body: Hi! Thanks so much for the warm welcome and super quick response :)   
We just figured it out... turns out my colleague thought he gave me permission but I was not in the confluence users group.... Glad it was an easy fix!


author: Fabienne Gerhard
body: Great that it worked! Permissions and groups can be tricky - also made my experiences.


Tags: cloud
Header Shortcut and Firefox Does Not Work
Asked by Jason Tolotta:

I am getting an issue with Mozilla Firefox and Atlassian Confluence Cloud where the shortcut for headers (CTRL + ALT + \<NUM\>) does not work and I have to resort to markdown using the hash character.

I have reset Firefox and the function works again, but I would really like to know if anyone in the community has encountered this issue and knows what settings/extension is causing this behavior.


Answers:
author: Jason Tolotta
body: Make sure that the Firefox Account is enabled and synced before doing the following:

Refer to [Refresh Firefox](https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings) to refresh add-ons and restore the settings using your Firefox Account


Tags: cloud
Confluence is slow and unusable in Chrome and Edge
Asked by Ifti Chowdhury:

I've been trying to do some documentation in Confluence. IT IS SO SLOW and SO FRUSTRATING to do any work on this. Day by day, the performance of Confluence is getting worse. Just don't shower us with new features, make it usable first.

Want the steps to reproduce? Just simply open Confluence in Chrome in Windows and start writing up documents and paste links from Jira tickets. You'll be amazed to see how much Confluence suffers. If Support is looking at this post, I can share a video recording of how painful it is to work with your product.

You'll see so many errors are popping up in the Console. Also, Confluence thinks that I'm not online and it's getting me back. I've done ping test and immediately went to another website to check my connection and it's all working fine. So frustrating that we're still using this software.

![Confluence-slow.png](/t5/image/serverpage/image-id/117610i23CB95B7ED51BFAA/image-size/large?v=v2&px=999 "Confluence-slow.png")


Answers:
author: Nic Brough -Adaptavist-
body: The "websocket closed" in there strongly suggests that there is a network issue.

This might be a firewall or monitoring thing, but I doubt it, my guess is that your network is simply slow - it's taking too long to exchange packets with the server.

The speed could be down to a lot of things, but my next guess would be that you are physically located a long way away from your Cloud server (For example, if you were an Australian user of a Cloud system mostly used by Europeans, your server would be in Ireland or Germany)

comments: author: Ifti Chowdhury
body: Thanks for your response Nic.

I am located in Australia. But as soon as I moved over to Firefox, the speed issue is gone.

That tells me that there is something going on either in Chromium engine itself as the same issue happened in Edge too or Confluence itself handling how it interacts with Chrome.


author: Nic Brough -Adaptavist-
body: Interesting to know, thanks for feeding back!

May be worth reporting directly to Atlassian, as it must be down to a bug somewhere. I'd be interested in the version of Chromium you're on and a list of apps you've got installed (in case it's something in one of them, rather than the core of Jira)


Tags: cloud

performance
How do I find the 'view in hierarchy' function?
Asked by Sarah Adams:

I used Confluence extensively from 2017 until June 2020. There was a 'view page in hierarchy' options available on the right under More Actions.  

I'm using Confluence again now in a new organization and I cannot find this function anywhere.  

How do I see/organize pages in the hierarchy now?


Answers:
author: Stephen Pilkington
body: Go to Space Settings \> Content Tools

The options for reordering / exporting etc are all there.


author: Tony Chung
body: The new location is **Space Settings \> Manage pages \> Reorder**.

I much prefer the **View in hierarchy** shortcut, FWIW.

comments: author: Shelley Duncan
body: Thanks for this, I didn't see it there. I was trying to reorder in the sidebar which is precarious. Bring back **View in hierarchy**!


Tags: cloud
How do you guys add notes on pages that are summaries of other pages?
Asked by Gregory Muir:

So we're creating pages to manage our projects. We have a table at the top that contains summary information for the project status, blockers, etc.

We have another page that reads those page properties and creates a summary table of all our projects. If someone wants to make a note on what's discussed on our weekly meeting, how would you go about doing that?

Currently we've got all the information pasted in by hand and have a new notes page week by week and this is excessively manual. Still, if the manager wants to put notes in there, he can type it in to the spare column for notes on the side of the other information.

If we are reading that dynamically, he can't really put notes in when it's in normal view mode because you can't edit and any page comments you make don't display properly due to commenting on dynamic content.

If you edit the page to add comments, you no longer see the dynamic content and there's no way you could line up your comments to match the rows on the other side.

The most obvious solution is to just open the project in a new tab if you need to make comments and put them in at the very top. Either it's going to be a comment that resolves in short order like "Bob, confirm the date of x" and it gets resolved or it's something of more significance that becomes part of the document like "Add Bob as the secondary contact."

Any suggestions appreciated!


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Gregory Muir](/t5/user/viewprofilepage/user-id/4030884) ,

We can suggest using the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=overview) app and its [Table Transformer](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Transformer+macro) macro.

You need to wrap your Page Properties Report macro and an additional table with the Title/Comments columns in the Table Transformer macro and lookup the two tables by the unique Title column.

In the view mode you'll see an additional Comments column that is added to your Page Properties Report. If you want to type in any notes, you go to the Edit mode and fill in your mini Title/Comments table.

As your mini table is only merged with the Page Properties Report macro, it doesn't affect the dynamic content.

Here is our [blog post](https://stiltsoft.com/blog/2020/06/how-to-aggregate-and-reuse-data-from-multiple-confluence-tables/) that shows how to add columns to other tables (navigate to the [How to add columns to reused tables](https://stiltsoft.com/blog/2020/06/how-to-aggregate-and-reuse-data-from-multiple-confluence-tables/#How_to_add_columns_to_reused_tables) section - in our example we add columns to a pivot table and in your case it will be Page Properties Report instead).

comments: author: Gregory Muir
body: Thank you! We will review this option.


Tags: confluence-server

project

server
Training
Asked by Nicole Santana Vargas:

To whom it may concern:

I recently acquired access as an Administrator, but I am still learning how to navigate through this system. Is there any introductory training I can take to learn how to master it? I'd like to redesign the page entirely so it looks more organized, but I'd like for someone to help me navigate behind the scenes.


Answers:
author: Fabienne Gerhard
body: Hi [@Nicole Santana Vargas](/t5/user/viewprofilepage/user-id/4154512)

welcome to this wonderful community ?

Did you have a look at [Atlassian University yet](https://training.atlassian.com/learning-paths/confluence-admin)? There are super useful learning paths that give you a full round training.

If you have specific questions according redesign aso you can of course just ask here. First of all it's super useful for us to know if it's Server or Cloud.

Hope this could give you some help!

And of course feel always free to ask for more help


Tags: new-to-confluence
What determines search result priority in Confluence?
Asked by M Cobb:

Interested in finding out how the search algorithm prioritizes certain information over others to develop better keywords for titles, page information, etc.  

Ideally, this is without using filters. I understand that using the filters can help reduce the number of results, however, I want to know if the results I want can be prioritized through natural means as opposed to filters.


Answers:
author: Brant Schroeder
body: Here is some documentation on this: <https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html>

You should also review this about syntax: <https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html>

comments: author: M Cobb
body: This was what I was looking for! Thank you!


author: Bill Rudy
body: ugh. Thanks but not what I'm looking for. If you follow their instructions, you get some query-ish mess of code that is vague at best and leaves numerous questions unanswered. It's also woefully out of date (2016 vintage).

Frankly it's unbelievable to me that this information is not readily available.
Repeating epic names and creating multiple epics
Asked by Sundar:

Hi All,

I am new to confluence. I have below issue.

I have recently started using confluence and till then I had all my stories maintained in excel in my new project.  
Now I am trying to create requirement pages on confluence and have no clue on solving this issue.

Sno ++Epic Name++ ++Story Name++

1. Epic One Story one

2. Epic One Story two

3. Epic Two Story Three

Question#1.

How Can I use the same excel format to maintain my requirements in confluence? I have seen few videos on creating multiple stories in one go using JIRA Issue/filter but when tried in this table, it is creating different epic in JIRA for Sno 2 also (Basically creating two Epics for same epic).

Or should I create a page for each epic separately?

Question#2.

My team use this format as a report. Is it possible to get a report across pages if I have to create a page for each epic separately?

Question#3.

I also observed that when I added a link from confluence to JIRA, if I update some text in confluence it is not reflecting in JIRA.

Lets say, Story one is added in the Story summary and created a JIRA issue from confluence. Now, editing Story one to 'Story 1' in confluence is not reflected in back in JIRA. Is it how it works?

Thanks in advance for your answers.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Sundar](/t5/user/viewprofilepage/user-id/4154426) ,

As usual, it is better to use [Page Properties/Page Properties Report](https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/) macro to manage requirements in Confluence. This macro is set by default in the [Product Requirements](https://www.atlassian.com/software/confluence/templates/product-requirements) template (but you can always customize the template to suit your needs).

As a result, you get a combined summary report related to all your projects. With the help of different apps (for example, [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview)) you'll be able to filter your report, create pivots and graphs. So, you won't need Excel anymore and will be able to track everything in Confluence.

What concerns the Jira Issues macro, we prefer to update issues in Jira (there are more functions there and its more of a habit) and use the macro mostly to create [Jira dashboards](https://docs.stiltsoft.com/display/public/TFAC/Using+Table+Filter+and+Charts+in+Combination+with+the+Jira+Issues+Macro) right in Confluence.


Tags: cloud

confluence-cloud

epic
Adding a Node to Confluence Requires Prior Knowledge of IP
Asked by Jeff Shepherd:

I am running Confluence Data Center 6.14.3 on AWS. Load balancer, two nodes, MySQL database backend.

Looking at documentation such as [Adding and Removing Data Center Nod](https://confluence.atlassian.com/doc/adding-and-removing-data-center-nodes-659783919.html)[es](https://confluence.atlassian.com/doc/adding-and-removing-data-center-nodes-659783919.html) it seems like all I need to do is duplicate a node (in AWS this would be a new instance from an AMI) and start it up.

However, the **confluence.cluster.peers** property in **\<** **confluence-home** **\>** **/confluence.cfg.xml** seems to be extremely important.

1. It seems to specify the nodes by IP address and it is a file found on each node.
2. If I omit the line, Confluence won't start up,
3. Not specifying the IP of each node in the cluster seems to cause problems as well

Does this mean if I add a node, I need to learn the IP address of the node and update **confluence.cfg.xml** on all my nodes? This does not lend itself to automation very well. Is there a way of adding a node without updating all the other nodes?


Answers:
author: Jeff Shepherd
body: Ah, my nodes are TCP/IP instead of Multicast

* <https://confluence.atlassian.com/doc/change-node-discovery-from-multicast-to-tcp-ip-792297728.html>


Tags: confluence-server

data-center

server
Moving the Database to SQL
Asked by Anthony Jones:

Im needing to move the embeded data to SQL. I noticed in the documentation that once everything is backed up I need to reinstall confluence to a different directory. Could I use this time to spin up a new server? Currently Confluence is running on 2012R2, and I was looking to move it to 2019. Would this be an acceptable time to move the install to a new server while upgrading the database?


Answers:
author: Ansar Rezaei
body: 1- Create Export Backup of your current Instance. Be sure that you checked include attachments before hit the Export button.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/117587iEF9885A11F4D2A4A/image-size/large?v=v2&px=999 "image.png")

2- Install new confluence instance on 2019 Server and connect it to SQL(MSSQL or MySQL?)

3- Transfer backup files from the old server to the new server.

4- Restore data using one of the following methods:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/117588i4F0848B9E62313A8/image-size/large?v=v2&px=999 "image.png")

5- Check all of your configurations like Server IP or Base URL, Application links, Installed Addons and connection to LDAP, etc.


Tags: confluence-server

server
Anyone facing issue with opening Confluence?
Asked by Ashwin Uchil:

Hello all, I am trying to open the confluence page which I own and using since 7 months and all of a sudden it is not able to open. It says "Site cannot be reached". I did not face this issue before.

I am use Confluence Cloud and I am the admin.

JIRA is working fine.

Any help would be greatly appreciated.

Thanks, Ashwin


Answers:
author: Alexis Robert
body: Hi [@Ashwin Uchil](/t5/user/viewprofilepage/user-id/4154284) ,

you can have a look at the Confluence status page : <https://confluence.status.atlassian.com/>

But so far no incidents reported. Can you try on another browser or in Incognito mode ?

Let me know if this helps,

--Alexis

comments: author: Ashwin Uchil
body: Thank you, it seems problem with chrome. Works fine in Safari.


Tags: cloud

confluence-cloud
How to find out in which space permissions specific groups have been used
Asked by its moi:

Hi Community.

Does anyone know, how I can find out in which spaces (and pages) a specific group has been used for setting permissions / restrictions?

Thanks so much for help


Answers:
author: its moi
body: I just found this

[https://confluence.atlassian.com/confkb/how-to-list-which-spaces-a-group-can-access-720636535.html](https://confluence.atlassian.com/confkb/how-to-list-which-spaces-a-group-can-access-720636535.html?)

Should do exactly what I needed :)


author: Soumyadeep Mandal
body: Hi [@its moi](/t5/user/viewprofilepage/user-id/3830004) ,

You can read this documentation <https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html>

comments: author: its moi
body: Hello [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721) thanks for sharing the lik, but I do know the permissions and restrictions basics. But we have more than 600 spaces and I do not want to check each space permissions page to find it. Therefore I thought of a query, script or tool which helps me to find out quicker.


Tags: confluence-server

server
Busted Stuff Report Python scanner for Confluence to search for dead URLs
Asked by Stan Ry:

Howdy,  
I've found a link to the [Busted Stuff Report dead link checker here](https://www.atlassian.com/blog/archives/scanning-confluence-for-content-errors). Ironically, the link to this script on BitBucket is itself a dead link.  
Does anybody have an archived copy or know where to get the Scanner?

<br />

If not, could you please suggest a sample to build a simple scanner for dead links on Confluence with Python. Like with atlassian-python-api maybe?

Thank you.


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Stan Ry](/t5/user/viewprofilepage/user-id/2115302)

Is it actual ?

Will it be helpful to have like this article about report

<https://community.atlassian.com/t5/Confluence-articles/How-to-detect-unknown-attachments-error-in-your-Confluence/ba-p/920805>


Tags: confluence-server

python

server

url
How to display content from particular article in another one?
Asked by Janusz Adamczyk:

Hi Everyone :)

I wrote some article and I want to insert in it, part of the content from another article (both articles are in the same space. My article contains headings and I want to insert a particular heading and its content.

I've already used the macro "Include the page", unfortunately, this macro doesn't allow to insert a particular heading, only the whole article.

Are there any other options?

Thanks in advance for the answers :)


Answers:
author: Matt Reiner [K15t]
body: [@Janusz Adamczyk](/t5/user/viewprofilepage/user-id/4154084)

Along with the Excerpt Include macro, here are some [tips for advanced content reuse](https://www.k15t.com/rock-the-docs/content-reuse).

comments: author: Janusz Adamczyk
body: [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048)thanks a lot :)


author: Alexis Robert
body: Hi [@Janusz Adamczyk](/t5/user/viewprofilepage/user-id/4154084) ,

have a look at the Excerpt Include macro : <https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/>

This will help you insert a specific section of one article into another page.

Let me know if this helps,

--Alexis

comments: author: Janusz Adamczyk
body: Hi [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386) thanks a lot. It works!


Tags: cloud

confluence-cloud
Unable to add a jira link on a confluence site
Asked by Markus Hortig:

Hello [@all](/t5/user/viewprofilepage/user-id/148127)

we're using Jira and Confluence in our company to organize our projects.  
I've got a problem at linking a Jira-Issue on a confluence site.  
I did that maybe a hundred times before at the same way but the new issues the confluence won't link it on my page but it finds it in the linking dialogue.

Do you have any idea why I'm not able to add an issue link anymore?

Kind regards  
Markus


Answers:
author: Vero Rivas
body: Hi [@Markus Hortig](/t5/user/viewprofilepage/user-id/4153866)

Look at this post, maybe can help you

<https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically>

Cheers


Tags: jira