youngmon/atlassian-qna huggingface dataset:
Confluence Draw.io layer default view
Asked by Alex Carss:

I have a layer view set up with an interactive toggle to hide and show one of the layers, however when the confluence page loads it opens with all layers visible. Is there a way to have a layer hidden upon load, but still be able to toggle the view?


Answers:
author: Marija Radovic
body: Hi Alex,

Could you take a look at the following article, please:

<https://about.draw.io/filter-diagrams-by-page-and-layers-in-confluence-server/>

Does it help?

Kind regards,

Marija

draw.io support

comments: author: Alex Carss
body: Hi Marija,

Not really.

I have a background set up with an interactive action button to toggle Layer A (as described in <https://about.draw.io/interactive-diagrams-with-custom-links-and-actions/> .) When the confluence page loads I want everyone to be able to see only the background layer, then use the action button to toggle Layer A.  

So far the only way that I can find to have only the background visible when the page loads is to turn off Layer A, which then disables the interactive button.   

Is there a way I can link the interactive button to the "Select viewer page and layers" as described in the link you added?


author: Marija Radovic
body: Hi,

I am not sure how your diagram exactly looks like so the steps I performed might be different from yours. My apologies if that is the case.

Could you take a look at the video I recorded for you? Is this what you are trying to get?

[https://vimeo.com/392929877](https://vimeo.com/392929877?)

I am using draw.io 9.2.8 and Chrome Version 80.0.3987.116 (Official Build) (64-bit)

Kind regards,

Marija


author: Michelle Fehr
body: Please disregard this message. I managed to solve the issue I had with presenting the "Background" layer only.

Thank you.


author: Marija Radovic
body: You are welcome. Thanks for the update.

Regards,

Marija


author: miguel_cucaita2
body: It appears that the "default" layers that will be visible when the diagram is viewed are the same as the layers that were visible when the diagram was published. For example, if a diagram has layers A, B, and C and you want the "default" view to show layers A and B but not C, while editing the diagram make sure only layers A and B are viewable (checkmark on the layers panel) and publish the diagram.

comments: author: J?r?me Lecl?re
body: That is the case for the original diagram, but does not seem the case for embedded diagrams. I cannot make it work on my side: <https://community.atlassian.com/t5/Confluence-questions/Embed-a-draw-io-diagram-and-show-different-layers/qaq-p/2380127>.


Tags: confluence-server

server
Annoyed (again) at terrible copying and pasting. Any improvement in 7.x?
Asked by Patrick O_Connell:

***sigh***

Earlier today, in part of a cluster of related pages, I diverged from the way I had been putting placeholders where I need them (SME consult needed / need to look at my notes / have the info, but just need to figure out how to write it). Why I did is known only to my subconscious.

To re-align things, it meant copying and pasting an Expand macro. And then, because of the "glory" of Confluence, all kinds of hand-waving so that things didn't look terrible.

We're on 6.9.0. Are you as fed up as I am with the absolutely ***terrible*** copying and pasting in Confluence?

We aborted an upgrade last year. I know that when we do upgrade, it'll be to 7.x, and I'm hoping that's this year.

Will copying and pasting get better, when we do? I've seen discussion of a new editor, can't remember its name, but I wonder if that's Atlassian actually listening to their customers and making something better. There's always a first time, right?

And maybe that editor's worse, but it's hard to see how it could be.  
*/rant off*

Pat O'Connell  
Technical Writer  
MindGeek Montreal

P.S. Runs in a browser, so there are limits? MS once implemented multiple Office apps purely in a browser, and did a nice job of it. And for all I know, Office 365 is precisely that, with Chromium somewhere under the hood.


Answers:
author: Matt Reiner [K15t]
body: [@Patrick O_Connell](/t5/user/viewprofilepage/user-id/2196063) I can't say that I've seen an incredible improvement in this area. :(

As far as the new editor goes, I think that is only planned for Confluence Cloud at this point, and is still pretty early in its development. It improves on a lot but it's feature limited at this point. Not sure if it fixes some of these complaints with copying though.


Tags: confluence-server

server
I cannot add a new user to confluence - free plan
Asked by alison harrington:

Hi I have only 7 users in my account

I have 2 problems

1. Send invites to new users and they have not received them and I press resend and nothing happens - it says on the system invite is sent though

2. Now I go an try to add a user and it wont let me type anything in the field

So I cannot add= anyone - not sure what is wrong

Pls help


Answers:
author: Max Foerster - K15t
body: Hi [@alison harrington](/t5/user/viewprofilepage/user-id/3755626) ,

do you still have problems to invite users? Could you maybe provide a screenshot of the situation you are describing in your post? Maybe you're missing something we're able to spot here.

Best, Max


Tags: cloud

confluence-cloud
What's teh difference between CMS and Atlassian Products?
Asked by Hadeed_Hashim:

I was looking for CMS, differences, here your page appeared... I thought why not ask a query about Atlassian Products... Kindly can your guys differentiate CMS and Atlassian Products like (Confluence, Jira, Bitbucket, etc.)

Reference: - [PSL Final](https://pslfinal.com/ "PSL Final")

Regards:- Hadeed


Answers:
author: Max Foerster - K15t
body: Hi [@Hadeed_Hashim](/t5/user/viewprofilepage/user-id/3757458) and welcome to the community.

Before explaining all the products Atlassian offers I'd kindly ask you to do some research on your own and start with browsing through the available products. Atlassian does a solid job explaining their tools on the website: <https://www.atlassian.com/software>

And if you are interested in the differences between Confluences and similar apps like Sharepoint, there will be also lots of resources on the internet.

Maybe let's start the discussion from a different angle. What are you looking for and what are you trying to achieve? What's your use case?

Best, Max

comments: author: Hadeed_Hashim
body: Thanks Max, Let me first check it out. Will get back to same thread if found something to understand!
Fine grained group permissions
Asked by Scott R:

We are having a significant problem involving permissions. Too many users in administrative roles that they do not need to be in so they can modify a project, or add something the team needs.

My question is this: Is it possible to create a group and provide fine grained permissions to only provide a user with the rights they need to perform their role? I'm certain that I am not the first person to run into this issue, but I can't find any documentation on how to crack this nut.


Answers:
author: Scott R
body: Bueller?


author: Scott R
body: I believe I have to start with a schema. Are all rights for Jira, as well as Confluence derived from the applied Schema? If a user is in multiple groups, do they get the greatest possible rights from both groups?


Tags: cloud

confluence-cloud

permission
confluence installation -home directory on linux
Asked by jbabaria@fisa-opa.nyc.gov:

/opt/app/data directory is created as /opt/ap/?p/data

\[root@cttltest software\]# ./atlassian-confluence-7.3.1-x64.bin

Select the folder where you would like Confluence 7.3.1 to be installed,  
then click Next.  
Where should Confluence 7.3.1 be installed?  
\[/opt/atlassian/confluence\]  
/opt/app/prod

Default location for Confluence data  
\[/var/atlassian/application-data/confluence\]  
/opt/app/prod/data  
The home directory cannot be a sub-directory of the installation directory. Please use another location.

Default location for Confluence data  
\[/opt/app/prod/data\]  
/opt/app/data


Answers:
author: Daniel Eads
body: Hey there!

Given the following two paths that you might potentially use, it looks like you should be able to get the Confluence installer going:

1. **Install folder**   
   /opt/app/prod
2. **Home directory**/opt/app/data

The error you got initially was because the folders can't be nested inside each other. Confluence has just those two primary directories to configure. In many cases, they're separate folders at the same level. For example:

/opt/atlassian/confluence-install  
/opt/atlassian/confluence-home

Let me know if you have any other questions running the installer!

Cheers,  
Daniel \| Atlassian Support


Tags: confluence-server

server
Can't Edit Existing or New Pages (but can create new pages and edit on mobile)
Asked by Laura Hadaway:

Since about 8:00 am CST, I haven't been able to edit any pages. I was creating a new page for our standup and was able to create it, but once the page opened I couldn't do anything. I've tried editing other pages with a variety of created dates and it's the same experience. I also got an error when I clicked to publish a new page or publish (w/o notifying) an existing one.

I have restarted my computer and cleared my cookies/cache...and another user on my team is experiencing this as well. And I am able to edit templates and using the mobile app.


Answers:
author: Shannon S
body: Hello Laura,

Thank you for reporting this to us. This issue for you is more than a few weeks old now; are you still encountering the issue?

If so, I recommend that you [raise a ticket with the Cloud Support team](https://support.atlassian.com/contact) so we can have a look at your site and see what the problem is. I won't be able to tell without looking at your site directly, which we need your permission in a ticket to do.

Let me know if you have any trouble with that!

Shannon


Tags: cloud

confluence-cloud

mobile
Why can't I edit the title of a copied Cloud Confluence page?
Asked by Johnny O Manns:

Yesterday I copied an existing Cloud Confluence page just so that the page I was creating would appear in the page tree where I wanted it to appear. Afterwards I deleted the old content of the page and created the new content, but I was not able to change the title of the new page until after I saved the copied page. After I published the page with the title reflect is a copy of the former page, I was able to then edited it to change the title. Today one of my staff members experienced the same issue.

I'm wondering how common is this issue, is the cause known, and is their a fix?


Answers:
author: Emely Middelkoop
body: Submitted a ticket: <https://jira.atlassian.com/browse/CONFCLOUD-69367> They're working on it.


author: Dan Winkler
body: Just chiming in to let you know I experienced the same issue a few days ago. What I was able to do was to type what I wanted somewhere else on the page, then copy and paste that info into the title. After I published, I closed the tab then reopened it, and then I was able to edit anywhere I needed to in the page.

It was the first time I'd every experienced that issue.

comments: author: Johnny O Manns
body: Strange indeed. We migrated to the Atlassian Cloud months ago, but this issue appeared or was noticed this week for the first time.


author: Christian Hack
body: I'm also seeing this. It's definitely something new as I've previously copied pages and not had this issue.

Can edit the copied page content no problem.

Can delete characters from the title (delete/backspace).

Can't add characters by typing in the title, but can paste text in.

If I save the copied page and re-open to edit, then the title is editable as normal.

Using Atlassian Cloud with Chrome 80.0.3987.106


author: Alexis Thibeault
body: Same here. Please fix.


author: Heidi Parent
body: same here, has been occuring since late last week.


author: Emely Middelkoop
body: Same here. Having this issue since last week. Would definitely appreciate a fix.

Also, pasting links sometimes show the text and sometimes the url.


author: Maureen Yearwood
body: Yes please fix this is annoying.


Tags: cloud

confluence-cloud
Can no longer create new pages...
Asked by Micheal Shallop:

Whenever I try to create a new internal page, off my main page, I get this error as shown in the screenie below.

Another user can create a page, mirroring my actions, but for me, when I try to create a new page, I can never connect to the server. Editing existing pages does not appear to be a problem. And I can also create some new pages when I am not creating a new page off the root page.

Is there some sort of account-based limitation to page creation here?

Adv(thanks)ance!

![confluence.png](/t5/image/serverpage/image-id/83021iF203AED93FCDB98C/image-size/large?v=v2&px=999 "confluence.png")


Answers:
author: Thomas Deiler
body: Dear [@Micheal Shallop](/t5/user/viewprofilepage/user-id/1431449) ,

this looks like a network/server error or a browser issue. I recommend to clean the browser cache with all login data and restart it. If this does not help and the error consist, I recommend to contact the Atlassian Support.

So long

Thomas

comments: author: Micheal Shallop
body: Thanks for the reply.

Unfortunately, this isn't an acceptable solution. Anytime you have to reboot, or restart, or clean this or that, it's an indicator of incorrect programming, in this case, on the front-end. No problem is actually solved - like the old days where rebooting your box several times/day was the only way for windows to unscrew itself.

fwiw, however, I've rebooted several times, have restart the browser and I even once cleared cache. (Man! That is such a LAME work-around!) The problem is consistent in that it persists regardless.

I know this is a [known bug](https://community.atlassian.com/t5/Confluence-questions/The-connection-timed-out-Check-you-can-connect-to-the-internet/qaq-p/1033372) - I tried the suggested work-around and got dumped into a un-familiar editor configuration where some of the buttons are missing and it generates a page w/the look-and-feel outside of our template. Geh. I stop at the jank-fest point of looking-up work-arounds for the work-arounds.


Tags: cloud

confluence-cloud
scroll behavior in confluence is broken
Asked by Lisa Ragan:

Please fix the scroll behavior in confluence ASAP. It constantly bumps me back to the top of the page when im trying to read something in the middle.

Also, when commenting on tickets in jira when i paste in images and try to type above them, it scrolls me to the images instead of to my cursor. This means i cannot see the words as im typing because im positioned on the images.

I have a feeling the confluence page im trying to look at that has large images is the reason it keeps doing this awful scroll behavior where i literally cannot read the page.

Also, why is it so hard to reach out directly to the support team? Must i post in community to report a bug?


Answers:
author: Steven F Behnke
body: Support is available at <https://support.atlassian.com/contact>. Keep in mind that this remote support is not provided to starter licenses. That could be why you're getting driven to the community.


Tags: cloud

confluence-cloud
Can I manage the format/design of the documents before exporting it to PDF file?
Asked by Anna Ivanova:

Hi,

I have some documents in confluence and I want to convert one of them (or each of them) to PDF-format before sending it to the client. I know how to do that BUT the thing is that I want to get a beautiful document in the end - with the Headings, Company labels on the side, maybe some other creative things. Basically I need to create and manage some company template for this operation. Is it possible? Can you please tell me how can I do that? Do I need some macros/plugin/anythingelse?

Thank you,  
Anna


Answers:
author: Dominic Lagger
body: Hi [@Anna Ivanova](/t5/user/viewprofilepage/user-id/3756904)

Yes, you need plugins.

We have "[Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview)". It's really easy to use and you can make your company templates.

Hope this tip helped you.

Regards, Dominic


author: Davin Studer
body: Like [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) said Scroll PDF Exporter is probably the easiest way to do it. But you can also edit the PDF stylesheet to add in those things. The below link is to Atlassian's documentation on it.

<https://confluence.atlassian.com/conf615/customize-exports-to-pdf-967337420.html>


author: Anna Ivanova
body: Thank you very much! I'll try both ways!


Tags: confluence-server

server
Is there an add-on that performs comprehensive Confluence Space/Page management?
Asked by Joe Cocchini:

Confluence is in extensive use in my company's space.

The sheer volume and variety of content creates an environment and content management issue.

The tooling available to me is weak, primitive, only partially effective, which translates in real world terms into not effective at all.

I can't even get a list of pages with their creators, create date, etc. This may be the result of my ignorance, but we have a dedicated support team that can't pull the data together into a cohesive instrument without custom development, which is out of the question.

Does anyone know of an add-on that can find, aggregate, and report on key artifacts in the Confluence Space environment?  

Thank you kindly in advance for any helpful response(s).


Answers:
author: Kurt Klinner
body: [@Joe Cocchini](/t5/user/viewprofilepage/user-id/3756898)

Hi Joe

welcome to the Atlassian Community

There are some knowledgebase article available that describe SQL statements that might provide useful information to you

<https://confluence.atlassian.com/confkb/how-to-obtain-a-list-of-all-pages-their-authors-and-related-information-from-the-confluence-database-968687591.html>

<https://confluence.atlassian.com/confkb/how-to-get-a-list-of-users-contributors-that-created-page-blog-from-database-726369486.html>

<https://confluence.atlassian.com/confkb/how-to-query-the-database-to-find-a-page-with-a-specific-label-687218693.html>

The Content by User Macro might also be worth a look

<https://confluence.atlassian.com/doc/content-by-user-macro-182682080.html>

Hope that helps

Cheers

Kurt


Tags: confluence-server

server
Can i copy documents available in one Confluence page to another Confluence page?
Asked by Arpit Mathur:

Hi Team - i am a project manager and run into an issue quite often where my team logs its documents on their Confluence page, and then i have to download and upload to my confluence page. Is there a way to just copy those documents over from one confluence page to another one without downloading and re-uploading them?


Answers:
author: Davin Studer
body: You can use the attachments macro on your page to show the attachments from anther page. Really, the best way to manage documents in Confluence is to single source it. There should only be one version of the document and then you simply link to that one version, or use macros like the attachments macro that can work with that one version.


Tags: confluence-server

server
Confluence image not opening on left click
Asked by Debanjana Roy:

Hi,

Recently, there seems to be a bug in Confluence when trying to open an image via left-click nothing happens.

### Expected Results: {#toc-hId-1138815707}

The image should open.

Actual Result:

The image does not open. Only if you left-click on it \& select open image, then it opens.

We recently upgraded to Confluence 6.13.10, Hence I am wondering if it has anything to do with this problem. Any Leads would be helpful.


Answers:
author: Thomas Lohschmidt
body: Please check if the plugin "Confluence Previews" is activated. It is found in the "System"-Apps.


Tags: confluence-server

server
How can I create a Macro "recently updated" pages?
Asked by Annike Brake:

I would like to create a Macro "recently updated".

According to the documentation, I can do it per space or user, but not per Page.

<https://confluence.atlassian.com/doc/recently-updated-dashboard-macro-169607931.html>

Someone experienced this and has a workaround?

Thank you!


Answers:
author: Dominic Lagger
body: Hi [@Annike Brake](/t5/user/viewprofilepage/user-id/2078802)

A user macro would be possible. I could help you with that.

But you are on confluence cloud. User macros aren't available on confluence cloud.

Hope this helped a bit.

Regards,

Dominic

comments: author: Annike Brake
body: Hi Dominic, thank you very much for your answer.

Basically means I cant create a user macro?

If yes is there any other way to do it?

Thank you!

Annike


author: Dominic Lagger
body: Hi [@Annike Brake](/t5/user/viewprofilepage/user-id/2078802)

No, you can't create a user macro on confluence cloud.

The only way I see is to label the pages and filtering the "recently updated macro" to these labels:

![recently updated.png](https://community.atlassian.com/t5/image/serverpage/image-id/83108i9CDF2E3544751B71/image-dimensions/223x352?v=v2 "recently updated.png")

Regards,

Dominic


author: Annike Brake
body: Thank you [@Dominic Lagger](/t5/user/viewprofilepage/user-id/601600) for your help.

Is there a way of bulk editing pages with labels?

Thank you:)!


author: Dominic Lagger
body: From out of the box confluence: no, there is no way.

Perhaps it would work with REST API. <https://developer.atlassian.com/cloud/confluence/rest/#api-api-content-id-label-post>

Regards,

Dominic


author: Annike Brake
body: thank you very much!


Tags: cloud

confluence-cloud
Can't find sectrion macro
Asked by Ronak Patel:

I can't seem to find the section macro on our confluence cloud instance as stated in the doc:  
<https://confluence.atlassian.com/doc/page-layouts-columns-and-sections-275188613.html>


Answers:
author: Dominic Lagger
body: Hi [@Ronak Patel](/t5/user/viewprofilepage/user-id/3756810)

The link you provided is the link to the confluence server documentation.

In the cloud, the name isn't "section", but "layouts". And the documentation for that is here: <https://confluence.atlassian.com/confcloud/add-formatting-to-your-page-724764836.html#Addformattingtoyourpage-layouts>

![atlassian documentation.png](https://community.atlassian.com/t5/image/serverpage/image-id/83006iA0CC5E1C9B8CE56D/image-dimensions/426x55?v=v2 "atlassian documentation.png")

Regards,

Dominic


Tags: confluence-cloud