youngmon/atlassian-qna huggingface dataset:
Using the free version but got suspended because i haven't updated payment
Asked by Akanbi kanyinsola:

I'm managing my project with my team on the free version but I couldn't access the board this morning because I got the message "  
Your subscription for Atlassian Cloud hasn't been renewed.  
If you're a site admin, go to [admin.atlassian.com](https://admin.atlassian.com/)  
**View the site bill** to update your [payment details](https://confluence.atlassian.com/display/Cloud/Manage+your+bill+for+Atlassian+products)."  

What can I do to retrieve my projects data and tickets?


Answers:
author: Trudy Claspill
body: Hello [@Akanbi kanyinsola](/t5/user/viewprofilepage/user-id/5511493)

Welcome to the Atlassian community.

Are you the person that created this Jira instance, or was it created for you by somebody else? Are you able to navigate to the <https://admin.atlassian.com> link and find the Organization and the Billing page for the Jira site/product?

If you are not the Organization Admin or the Billing Admin you may have to find the people in your organization who do have those permissions.

It is possible that the number of licensed users for your instance has exceeded the limit of 10 for a Free instance. If that is the case, the Billing and Technical contacts for the product subscription should've received emails warning that the site would be suspended unless the licensed user count was reduced or payment details were added to allow billing for a paid subscription.

At this point administrative access will be needed to determine the actual state and determine how to proceed.

If you did exceed your licensed user count, you will have to pay for the period of time while the site was in that state in order to regain access. After that, you could reduce the licensed user count to 10 or less and downgrade back to the Free subscription.

You can find additional information in the answer on this post:

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>


Tags: cloud
Automatic notification when a comment is written
Asked by Lukas Hametner:

Hello,  

i wanted to ask if anybody knows how to help mi with my Problem?  

I will start with a picture to make it more clear:

![Jira_Comment.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/327457iA0A2E14538B86073/image-size/large?v=v2&px=999 "Jira_Comment.PNG")

So i want to make a automatic email when somebody comments the Issue, it works quite good already but my major problem is that when somebody comments the one who makes the comment also gets the Notification.  
So is there a way that only the other Person who didnt make the comment get the email?

<br />

And maybe its important in this Projekt there are always only two people on one Issue (Reporter and Assignee).  

LG Lukas


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Lukas Hametner](/t5/user/viewprofilepage/user-id/5492743) ,

in my opinion you don't need an automation to put in place that but you could setup notification on assignee/reporter through the notification scheme within your porject.

About comment author notification, each user can setup his preference so that he is not notified about his own action (**Notifications of your changes :** <https://support.atlassian.com/jira-work-management/docs/manage-your-jira-personal-settings/>).

Hope this helps,

Fabio

comments: author: Jonas Fiener
body: The Answer above should be the way to go. Nevertheless you could do something like this, if its required: ![2024-06-03 11_18_07-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/327477iA00D7BBF48B82CC3/image-size/large?v=v2&px=999 "2024-06-03 11_18_07-Window.png")

Im not sure whether you can compare the users directly, or if you need to go via the id, but that would be the logic needed for the automation.


Tags: cloud

jira-work-management-cloud
How to extend the time to resolution in JSM?
Asked by Mario Amaya:

Hey team, Is there a way to extend the resolution time, we hit the time to resolve the ticket, but can I extend a extra time?


Answers:
author: Emily _ DevSamurai
body: Hi [@Mario Amaya](/t5/user/viewprofilepage/user-id/5345208)

As far as I understand, you can only create and manage the resolution time, but not extend it.

You may want to try other 3-rd party plugins for Jira on the Atlassian Marketplace to see if they can meet your needs.

So far I can recommend the [**SLA time and report plugin for Jira**](https://marketplace.atlassian.com/apps/1220741/sla-time-and-report-for-jira-track-time-to-sla-deadline?tab=overview&hosting=cloud) by SaaSJet. It's also free for up to 10 users and offer free trials, in case you would like to give it a try.

Best!

comments: author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Emily _ DevSamurai](/t5/user/viewprofilepage/user-id/5239392)

Thank you so much for your clear explanation! We really appreciate that you found our app useful. It's nice to see such comments)


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Mario Amaya](/t5/user/viewprofilepage/user-id/5345208)

In our [SLA Time and Report for Jira add-on](https://marketplace.atlassian.com/apps/1220741/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_How-to-extend-the-time-to-resolution-in-JSM_20240604), you can extend the time only if you go to the SLA Settings and increase the time allotted for the goal. But I must warn you that the time will increase in all tickets, not in one particular one.

![111Screenshot 2024-06-04 110610.png](https://community.atlassian.com/t5/image/serverpage/image-id/327717iC725275F49E8FB6C/image-size/large?v=v2&px=999 "111Screenshot 2024-06-04 110610.png")

Or there is another option when you set priorities for goals. Then, when you change the priority in the ticket, the specified time will also change to the one you specified.

![112Screenshot 2024-06-04 110930.png](https://community.atlassian.com/t5/image/serverpage/image-id/327719iC614E57126BA6849/image-size/large?v=v2&px=999 "112Screenshot 2024-06-04 110930.png")

You can always contact our [support team](https://saasjet.atlassian.net/servicedesk/customer/portal/1?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_How-to-extend-the-time-to-resolution-in-JSM_20240604) with any questions or problems.


author: Dexter de Vera
body: Hi [@Mario Amaya](/t5/user/viewprofilepage/user-id/4721759),

<br />

Are you referring to your SLA time of resolution? If yes you need to update the goal of your SLA. To do this you need to have Jira or project administrator access. Please see the link below on how to setup sla goals.

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-goals/>

Note: this will adjust the time of resolution of your project not just for a single ticket.

Hope it helps.


Tags: cloud

jira-work-management-cloud
How to trigger email for approval from one to move to other in Jira for company managed project
Asked by ShivagariA:

Dears

How to trigger email for approval from one to move to other in Jira for company managed project


Answers:
author: Robert Wen_ReleaseTEAM_
body: As far as I know, setting up Approvals for company-managed projects in Jira Work Management/Jira is not available yet.
Configuraci?n de campos
Asked by Fernando Folch:

Tengo un proyecto con esta jerarqu?a:

* Epic
  * Tarea
    * Subtarea

He creado el campo REF en los tres tipos de incidencia porque al visualizar cualquiera de ellas necesito ver el valor de REF . Esto me obliga a introducir el dato en cada una de ellas de forma independiente.

Quisiera preguntar si hay alguna forma de crear un campo en un Epic que se pueda ver en una tarea y subtarea o un campo en una tarea que se pueda ver en una subtarea.

Por otra parte, en este proyecto el EPIC puede tener un valor de REF y en la tarea me interesa ver el campo REF_SUBREF siendo SUBREF un campo espec?fico de la tarea. Hay alguna forma de crear un campo que tome el valor de otros dos campos encadenado de forma autom?tica?


Answers:
author: John Funk
body: Hola Fernando - ?Bienvenido a la Comunidad Atlassian!

S?, esto es posible. Puede crear dos reglas de automatizaci?n diferentes. Uno que copia el valor de Epic a la Tarea y otro para copiar el valor de la Tarea a la subtarea.

?Cu?l es el evento que desencadena la regla de disparar? ?Est?s creando una ?pica cuando la Tarea y la Subtarea est?n todas al mismo tiempo? ?O es cuando creas una Tarea y la agregas a Epic? ?Y lo mismo ocurre cuando creas una subtarea y la agregas a la tarea?


Tags: cloud

jira-work-management-cloud
Query Regarding Jira
Asked by Lucia Benito:

Hello,

I'm reaching out regarding an issue I encountered with Jira.

In our recent sprint, I noticed that a guideline (or task) is missing from the Jira board's graph, even though the sprint has already concluded. I've double-checked the board settings and filters, but I can't seem to locate the guideline.

Could you please advise me on how to address this situation? Is there a way to retrieve or locate the missing guideline retrospectively, even though the sprint has ended?

Your assistance in resolving this matter would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,

Lucia.


Answers:
author: Mikael Sandberg
body: Hi [@Lucia Benito](/t5/user/viewprofilepage/user-id/5509483),

Welcome to Atlassian Community!

The guideline is based on the number of story points that you have committed to in the sprint, and it is required that the story points are set before you start the sprint. If you start the sprint and then add story points the guideline will not be visible. And no, there is no way of retrospectively adding the guideline back after the sprint is completed.


Tags: cloud
Issue Level Security Scheme with Jira Work Management
Asked by Joshua Buison:

Is it possible to apply Issue Level Security Scheme with Jira Work Management?

I tried it on my end but it seems that there is no settings on a Work management project setting on which I can apply the security scheme onto.

And also there is no field name security level to apply on issue type.

Can someone tell me if this is even possible?


Answers:
author: Mikael Sandberg
body: What type of project are you using, company-managed or team-managed? You will see which type it is in the bottom of the left-hand corner when you are in the project. Please note that issue security is only available in company-managed projects.


author: John Funk
body: Hi Joshua,

With a Company-managed project, yest that is possible.


Tags: cloud

jira-work-management-cloud
Combining projects boards into one timeline
Asked by Sam Palmer-Granville:

Hello,  
I'm new to Jira \& I'm hoping someone is able to help answer a query for me.  
We have set up several Projects. All the Board titles have the same task / card titles - To do, In Progress \& Done.  
We'd really like to combine all of the boards/projects so we can view due dates on one timeline.  
When I click on Jira home \& go to - Your Work - Boards - View all boards - a message tells me I don't have any boards \& I can create one using Scrum or Kanban.  
But, when I click on the individual project, I can see the board.  
All projects are 'team managed' projects.  
I'd really appreciate any help you're able to give me to combine our boards across one timeline. If we could also combine all projects onto one board that would also be helpful.  
Many thanks!


Answers:
author: Jack Brickey
body: Hi [@Sam Palmer-Granville](/t5/user/viewprofilepage/user-id/5510071) , welcome to the Community. The boards presented under Your work/Boatds are associated with any Company Managed Projects. team managed projects are not displayed there. If you wish to create a single board that displays the issues for all TMP project you could do so but the solution is not ideal. To create such a board do the following:

1. Create a JQL filter that represents your projects, e.g. project in (tmp1, tmp2, tmp3...). Save the filter.
2. in view all boards click create board
3. choose Kanban
4. choose to create board using existing filter
5. follow the rest of the prompts and choose your profile when prompted for Location

once the board is created you can add a shortcut to the board in each of your projects. This will allow you and others to access the 'master board' from any individual project.

comments: author: Sam Palmer-Granville
body: Thanks for your welcome \& reply Jack.

If the solution (Kanban) isn't ideal, would you suggest a better way of sorting it from scratch?

We're at the point where it might be frustrating to start again, but now is the time to do it. Before, we add more tasks to each project.


author: Jack Brickey
body: Hi [@Sam Palmer-Granville](/t5/user/viewprofilepage/user-id/5510071) , Team managed projects are, IMO, best for simple self-contained projects. However, the board proposed above may work for you. I guess it comes down to what your requirements are. If you can articulate exactly what you hope to achieve and how the team will work together, I may be able to offer further guidance.


author: Sam Palmer-Granville
body: Thanks Jack.

We decided to delete the 6 projects \& create one project. We created categories to decipher between the different projects. This has enabled us to have one board \& one timeline to view all tasks.

We needed a very simple solution. Jira offers much more than we need, but we like the timeline hence choosing it to work with.

Thanks for your help!
Status Name aligns automatically across different workflows
Asked by Christian Piermayr:

I have experienced the problem that the status name aligns automatically when designing workflows for different issue types.

++**Issue Type 1:**++

- To Do

- In Progress

- Done

++**Issue Type 2:**++

- Request Backlog (To Do status)

- Analysis (In Progress Status)

- Production (in Progress Status)

- Live (Done Status)

Despite designing those different workflows for each issue type, the naming of different status stages (To Do, In Progress, Done) automatically align after saving the workflow.

In one of the cases Issue Type 1 status automatically changed to:

- Request Backlog

- Analysis

- Live

Would love to hear your solutions to the problem or useful workarounds.

Many Thanks, Christian


Answers:
author: John Funk
body: Hi Christian - Welcome to the Atlassian Community!

Yes, all statuses fall into one of three categories - To Do, In Progress, or Done. Only those categories are allowed and each status must be associated with only one of those. So if you use the same status in another workflow, it will automatically show as that same category. If you change the category of the status, it will show for all instances of where that status is used.

comments: author: Christian Piermayr
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148)

thank you for the clarification on that.


author: John Funk
body: You are welcome.


Tags: cloud

jira-work-management-cloud
Issue viewing restrictions
Asked by Filipe T?lio:

good morning community,

Do we have the option in Jira, in a business project, to restrict users from only seeing problems created or mentioned by them?


Answers:
author: John Funk
body: Hi Filipe

Is this Company-managed project? If so, yes, you can use the Issue Level Security.

Or is it Team-managed?


Tags: cloud

jira-work-management-cloud
How do I view past forms that I have filled in/submitted?
Asked by El H:

When sending **open** forms to users to fill in/complete, I want them to be able to refer back to the content of the form they submitted.

Is there any way for users to view past **open** forms that they have submitted (where the form is configured to a project that they do not have access to) or a way to be in email receipt of a copy of forms they submit?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Is this JWM form or JSM form ?


Tags: cloud
How to recover an excluded column?
Asked by Keyti Morosini:

I went to exclude a task and ended up deleting the whole column, how can I recover all the tasks deleted in this column?


Answers:
author: Varsha Joshi
body: You can add the column from configure board - column settings.

comments: author: Keyti Morosini
body: Where do I find this option? Could you send a print of the screen showing me, please?

I am new on the platform and I have a lot of difficulty yet ...

Thanks


author: Varsha Joshi
body: Absolutely.

1. Find and click the ellipsis (3 dots)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326694i3A251BCB4E15ADBF/image-size/large?v=v2&px=999 "image.png")2.

2. You will see configure board, click it

3. see the list of items in the left column - click on column

4. Here you can configure your swim lanes, the column I think you accidentally deleted. Click on the '+' and add a new column, you can drag it in the order you would like and finally map the status to that column.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326695i15BFEB424D4FCF73/image-size/large?v=v2&px=999 "image.png")

I hope this is what you are looking for.


author: Keyti Morosini
body: Very very thakns


Tags: cloud

jira-work-management-cloud
How to automatically link a new issue to an existing Epic?
Asked by Patr?cia Borralho:

I'm trying to create an automation rule for a JWM project so that when a new issue is created it is automatically linked (based on specific fields) to an EPIC that already exists. I thought this would be easy, however, I'm not finding a way to do it.  
What I was trying to do:  
When: Issue Created  
If: Issue Type = Task  
For: Current Issue  
Then: ???  
I thought I would go for "Edit issue" and then select the Parent (Epic), however, I'm not finding that option.  
Does anyone know how to build this automation rule?  
Thank you in advance!


Answers:
author: Michel Neeser
body: Hi [@Patr?cia Borralho](/t5/user/viewprofilepage/user-id/5507306) and welcome!

Actually, this should work as you described. In the "Edit issue" action, you should be able to select the Parent field:

![SCR-20240528-siwy.png](https://community.atlassian.com/t5/image/serverpage/image-id/326409i58BF4D37121EA52C/image-size/large?v=v2&px=999 "SCR-20240528-siwy.png")

Then, you can set your Epic's issue key as parent:

![SCR-20240528-siyx.png](https://community.atlassian.com/t5/image/serverpage/image-id/326410iF01BB545E93F65DE/image-size/large?v=v2&px=999 "SCR-20240528-siyx.png")

Let me know if this works!

comments: author: Patr?cia Borralho
body: Thank you Michel! It worked perfectly! I wasn't using the key value of the Parent, that was the mistake


Tags: automation
Jira Align Search does not work after 1 search without refreshing the browser?
Asked by Theodore Gill:

Jira Align Search does not work after 1 search without refreshing the browser - top right magnifying glass

\* search for an epic

\* open the epic

\* go back to search

\* search does not work (Chrome)


Answers:
author: sachin gangam
body: It is a known bug - <https://jira.atlassian.com/browse/JIRAALIGN-5253>


Tags: cloud
Jira Align vs Tability
Asked by Roman Mural:

I am interested in the OKR function in Jira ALign and OKR in Tability. Do you know the difference, how these products differ, what are the goals ?


Answers:
author: Tom O'Connor
body: There are a lot of OKR tools on the market. Tability, like many other tools can create OKRs and tasks to complete the OKRs. Jira Align approaches it much differently and continues to evolve.   

JA OKRs can have multiple levels of OKRs from Team up to Strategic goals. We can map the work to meet the OKRs. We can prioritize the objectives and work to meet those. We can score the objective through the key results progress and aligned work progress.   

The OKR hub continues to get updated and Atlassian is investing in improving the overall OKR experience in JA. I'm excited about where we've come from and how it is evolving. Keep your eye out for more updates such as this one.

<https://community.atlassian.com/t5/Jira-Align-articles/Introducing-an-improved-OKR-experience-for-Jira-Align/ba-p/2324855>
Is there a way to patch the work item links using the Jira Align Rest API 2.0?
Asked by Hassan Gharib:

I am able to patch the description, title, and some of the basic fields but I can't find the path to use to patch the work item links.

Specifically, I'd like to be able to add links to predecessor or successor features/epics/ and capabilities.

I'd prefer to not use a put if possible just to make sure I don't overwrite something that I shouldn't.

thank you


Answers:
author: Allan Maxwell
body: I don't see a way to update the Predecessor/Successor Links. Alternatively, you could use the other "Links" ...not the question you asked and they do not function the same, but just throwing it out there:

\[  
{  
"op": "add",  
"path": "/links/-",  
"value":  
{  
"name": "Predecessor Feature",  
"link": "<https://we.jiraalign.com/rest/align/api/2/Features/1071>"  
}  
}  
\]  
![Screenshot 2023-09-10 at 3.33.25 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/279714i077834453616E583/image-size/large?v=v2&px=999 "Screenshot 2023-09-10 at 3.33.25 PM.png")

comments: author: James Webber
body: Ah nice - sorry I should have said I can't get the links that are already there back by API so if PUT rather than PATCH I wipe the existing links


author: James Webber
body: I couldn't update links even with Put rather than Patch. There are certain fields you can update via API but it seems links are not able to be updated.   

I hope I am proven wrong by someone else on this forum but this is my experience.
How to get the capacity hours allocation of the team members through api or any report
Asked by manish a:

Hi.

We recently started using jira align. At team level, under team setting=\> sprint 215=\>member allocation I am able to change the member allocation to 90% / 80% from 100%.

our leadership wants to see this data for all the teams in one go. can i download in an excel form or use some api to pull this data.

Please suggest. Thanks.


Answers:
author: RVS_Support
body: Hi [@manish a](/t5/user/viewprofilepage/user-id/4541675)

If you are open for an app to get this data, there are multiple marketplace apps for capacity planning

[https://marketplace.atlassian.com/search?hosting=cloud\&product=jira\&query=capacity](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=capacity)

We have also built an app for the same use case.

[Capacity Planner](https://marketplace.atlassian.com/apps/1231411/capacity-planner?hosting=cloud&tab=overview%20)

The app allows to store the capacity for individual users and save as templates. which can be mapped to a sprint to track the allocation and remaining time per user. Do try it out.

Disclaimer : I am part of the team which developed this app

![Resource Capacity.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/280121i95455B5E6AFF269A/image-size/large?v=v2&px=999 "Resource Capacity.jpeg")![TeamMember_Tasks.png](https://community.atlassian.com/t5/image/serverpage/image-id/280122i6F132E547645466F/image-size/large?v=v2&px=999 "TeamMember_Tasks.png")


author: manish a
body: can someone help with the api to get data from this table thanks. I have a standard licence.


author: Jason
body: I don't know if this is available through an API, but it is available in Enterprise Insights in the current_dw Sprint Team Member table (if you have that data lake add-on to your Jira Align).

comments: author: manish a
body: how to add the data lake add -on to jira align.


author: Jason
body: You would need to work with whoever is helping your company with the Jira Align licensing - Atlassian directly or via an Atlassian Solution Partner. Atlassian does offer a free trial of Enterprise Insights to make sure you can connect and that you find it valuable before committing to a license.