youngmon/atlassian-qna huggingface dataset:
Not private - how set
Asked by Mariola Szafran:

How do I set the default value of a field on the customer portal so that it is not Private? At the moment Private is as Default.


Answers:
author: Fabian Lim
body: Hi [@Mariola szafran](/t5/user/viewprofilepage/user-id/5315487)

Can you clarify what you mean by "private" field?

Thanks,

Fabian

comments: author: Mariola Szafran
body: In the screenshot.


author: Mariola Szafran
body: ![2024-06-10_12h15_32.png](https://community.atlassian.com/t5/image/serverpage/image-id/328874i6376FE44880980F4/image-size/large?v=v2&px=999 "2024-06-10_12h15_32.png")


Tags: data-center

jira-service-management

jira-service-management-data-center
Private mode
Asked by Mariola Szafran:

How do I check in the ticket in JIRA whether it has been set up in Private mode in the client portal? Is there a variable in the ticket that tells you this?


Answers:
author: John Funk
body: Hi Mariola,

If you look at the ticket in the Agent view, it will say View request in portal right under that name of the person who raised the ticket. If it does not say that, it was not created through the portal.


Tags: data-center

jira-service-management

jira-service-management-data-center
Uninstalling the installed by default languages in JIRA Service Management
Asked by Daniel Reske:

Dear Community!

How do I uninstall the installed by default languages in JIRA Service Management in section Settings =\> System =\> Internalization, please?

My goal is to limit Customers opening tickets via Help Center (e-mail option's been deactivated) to the language choice between German and English.

Thank you in advance for your help!


Answers:
author: Connor
body: Hi Daniel, I don't think we have that capability. It may be something that Atlassian support can do for you.

comments: author: Daniel Reske
body: Thank you for your reply, [@Connor](/t5/user/viewprofilepage/user-id/1288335) - I'll get in touch with Support Team


Tags: cloud

jira-service-management

jira-service-management-cloud
Limit Custom Fields to sub-category under Request Types
Asked by Tracie Keane:

I have created custom fields to aid in proper ticket creation for onboarding employees.

Onboarding employees is a sub-category of Service Requests. When i apply these fields, they appear in all service requests and not just in the onboarding employees form.

Is there a way to limit these to just this subcategory?


Answers:
author: Jack Brickey
body: Hi [@Tracie Keane](/t5/user/viewprofilepage/user-id/4637166) , welcome to the Community.

Just to get some terminology and concepts out of the way first as it might help in this discussion.

* ITSM Work categories are use to categorize issues. Read more here - [how-categories-work-in-it-service-management-projects](https://support.atlassian.com/jira-service-management-cloud/docs/how-categories-work-in-it-service-management-projects/)
* issues are associated to Categories by Request types. Read more here - [assign-request-types-to-an-it-service-management-category](https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/)
* Request types are associated to Issue types

you control what is displayed on screens under project settings \> request types.

i hope this helps. Please let me know if this all makes sense or not.

comments: author: Tracie Keane
body: So what i have is:

Onboard Employee - which is one type of request type.  
When i create these custom fields, there is only the option to assign them to all request types and not just the one for onboard employees


author: Jack Brickey
body: So custom fields are associated to Issue types not request types. However, you can change what is displayed under project settings \> request types for the Request form and Issue view. Let me ask though, I wonder if it might be better to use the Forms feature for your on boarding. Do you really need all of these fields to be custom fields? to answer that you need to ask yourself whether you will use them in things like automation or JQL, queries, dashboards, etc.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM and confluence knowledge base integration
Asked by Mohamed Saad Taha:

Dears,

Iam using JSM and knowledge base Data centre edition, I want to configure the KM module if a user submit km doc before it is published the KM manager have to review it first and accept it as KM doc to be published is it doable ?

BR,


Answers:
author: Fabian Lim
body: Hi [@Mohamed Saad Taha](/t5/user/viewprofilepage/user-id/4963037)

You may want to take a look at Comala workflows and Comala Publishing. They provide you with the capabilities to have reviewers approving confluence pages and also manage what get published into the Portal KB.

There are other plugins available in the marketplace, but these too I'm familiar with and they work great.

Fabian

comments: author: Mohamed Saad Taha
body: HI [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) ,

thanks, a lot for your reply I didn't find this add on what I found is

#### Comala Canvas for Jira {#toc-hId-345783536}


author: Nino Stana
body: Hello [@Mohamed Saad Taha](/t5/user/viewprofilepage/user-id/4963037) ,

The plugins [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) mentioned are:

* **[Comala Document Management](https://marketplace.atlassian.com/apps/142/comala-document-management?tab=overview&hosting=cloud)**and
* [**Comala Publishing**](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=cloud&tab=overview)

If you are interested to see how they can help with your KB, feel free to reach out and I can show you: **nino.stana@appfire.com**


Tags: confluence

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
New customers unable to raise requests via email
Asked by Nick Read:

Emails from new customers are not being received and showing as FAILED in the email logs with the description "*You don't have permission to access this service project.*"

I'm confused because a) this has only recently started to happen and b) my Portal Access settings are set to "*allow customers to create their own accounts by signing up or sending an email request*".

I would have thought with this setting selected there would be no emails rejected with a permissions related error.

Can anyone identify what I'm doing wrong?


Answers:
author: John Funk
body: Hi Nick,

Are the users in the Customer project role on the project?

comments: author: Nick Read
body: Hi John,

They're not yet, no\*. They're members of my organisation, but haven't previously interacted with my project.

Based on my portal access settings I would expect them sending an email to create a customer profile for them, and therefore JSM not reject / FAIL the email.

*(\*my original use of the term 'customers' was unclear, sorry!!! I meant in a business sense rather than a JSM permissions sense)*


author: John Funk
body: Try adding them to the Service Desk Customer project role an see if that solves it.


author: Nick Read
body: I'm sure it will solve it John, but I don't want to have to manually add them. My Portal Access settings are set to "*allow customers to create their own accounts by signing up or sending an email request*", which as far as I understand should mean I don't need to do any manual adding.


author: John Funk
body: Yep, that's true. So, have you set the project access to Open? Go to Project Settings \> Customer permissions.


Tags: cloud

jira-service-management

jira-service-management-cloud
Find source pipeline for a triggered pipeline
Asked by Jon Bevan _Adaptavist_:

We've migrated a lot of builds from Bamboo to Bitbucket Pipelines.

In order to keep our monorepo but have many parallel build pipelines for different parts of the repo we're using the atlassian/trigger-pipeline pipe extensively.

When viewing builds for a repository which is triggered by the pipe, it's really hard to find out which source build pipeline triggered the pipeline.

We could update each of our atlassian/trigger-pipeline usage to include a source repo/build variable but it would be a lot more consistent if this was a feature that came out of the box somehow


Answers:
author: Igor Stoyanov
body: [@Jon Bevan _Adaptavist_](/t5/user/viewprofilepage/user-id/781588) hi. Thanks for your suggestion. We will think about how to implement this, and we will notify you, when this feature will become available.

Regards, Igor


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

trigger
Not receiving email notifications from BitBucket
Asked by Kristaps Picel?vi?s:

I am trying to send an invite to add new user to workspace, and he is not receiving an invite. Could you please check this up?

Email: \[REDACTED\]


Answers:
author: Ben
body: Hi Kristaps,

I have checked our SMTP logs and have not found any bounce errors from the mail server for that user. Please cancel and re-send the invitation again, we have further troubleshooting tips in our article below:

* <https://confluence.atlassian.com/bbkb/email-notifications-not-working-1224343600.html>

Please let me know if further assistance is required.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Not receiving email notifications from BitBucket
Asked by Thomas Perrin:

As shown in the topic below, I am not receiving bitbucket notification on my email since Tuesday

[Solved: Not receiving email notifications from BitBucket (atlassian.com)](https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-notifications-from-BitBucket/qaq-p/2477047)

As this problem happens for the second time, do you see a long term solution on this issue ?

Thanks in advance


Answers:
author: Patrik S
body: Hello [@Thomas Perrin](/t5/user/viewprofilepage/user-id/5339398) and welcome to the Community!

Checking internally I see your email provider bounced the Bitbucket email with the following message :

```
554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

When this happens, Atlassian adds the email to an internal suppression list so the Atlassian domains are not flagged as spam.

I've removed your email from the suppression list so you should receive the email as usual again.

If you notice this issue keeps happening, we recommend checking with your email provider and making sure the emails coming from Atlassian domains are allow listed.

Thank you, [@Thomas Perrin](/t5/user/viewprofilepage/user-id/5339398) !

Patrik S


Tags: bitbucket-cloud

cloud
Can not leave this workspace
Asked by ghost7476:

Please help me to leave this \<workspace-id-edited-for-privacy\> workspace.  


Answers:
author: Teodora V
body: Hi [@ghost7476](/t5/user/viewprofilepage/user-id/2353332)

I suggest you [**look at this thread**](https://community.atlassian.com/t5/Bitbucket-questions/Can-not-leave-workspace/qaq-p/1356755), there are a few possible options for removing yourself from a Bitbucket space explained.


Tags: bitbucket-cloud

cloud
Not able to install GCP gcloud package
Asked by Aditya Dhatingan:

image: maven:3.6.3

pipelines:  
- step:  
name: GCP Actions  
script:  
- echo "Performing GCP Branch specific actions"  
- echo "STARTING PUSH"  
- git rev-parse HEAD \| tee commit.txt  
- dnf update -y \&\& dnf install -y which curl wget  
- curl <https://sdk.cloud.google.com> \| bash  
- source /root/google-cloud-sdk/path.bash.inc  
- gcloud auth activate-service-account --key-file=gocomet-deployment-qa-sa.json  
tried sudo, yum, dnf, apt for all commands the response is just  
sudo: command not found, yum:command not found


Answers:
author: Patrik S
body: Hello [@Aditya Dhatingan](/t5/user/viewprofilepage/user-id/4505415) !

Thank you for reaching out to the Community!

The maven image you are using in the step is based on Oracle Linux so it does not come with package managers such as **yum** , **apt-get** , **dnf** and **apk** so this is the reason why you are receiving the error command not found. This error is returned when the program you are trying to execute is not installed in the docker image you are using.

Since your end goal seems to be to use gcloud CLI command, I would suggest using the official Google image [google/cloud-sdk](https://hub.docker.com/r/google/cloud-sdk/) that already comes with the CLI tool installed.

Your pipeline step would look like below :

```
- step:
          name: GCP Actions
          image: google/cloud-sdk
          script:
            - echo "Performing GCP Branch specific actions"
            - echo "STARTING PUSH"
            - git rev-parse HEAD | tee commit.txt
            - gcloud auth activate-service-account --key-file=gocomet-deployment-qa-sa.json
```

With this image, it won't be necessary to manually install gcloud CLI as it already comes with the image. You can also explore other images available in [DockerHub](https://hub.docker.com/).

Hope that helps! Let us know in case you have any questions.

Thank you, [@Aditya Dhatingan](/t5/user/viewprofilepage/user-id/4505415) !

Patrik S


Tags: bitbucket-cloud

cloud
Unable to build android app using bitbucket pipeline
Asked by Piyush Parmar:

**Error**   

./gradlew lint  
Error: Could not find or load main class org.gradle.wrapper.GradleWrapperMain  
Caused by: java.lang.ClassNotFoundException: org.gradle.wrapper.GradleWrapperMain


Answers:
author: Theodora Boudale
body: Hi Piyush and welcome to the community!

The error indicates that the build cannot find a dependency it needs (gradle wrapper).

A common reason for this error is that the .gitignore file in the repo may be preventing the wrapper jar file from being committed. Can you please check if the .jar files are being excluded in the .gitignore of the repo?

If this is the case, you can add an exception in the .gitignore for this file, so that it gets committed to the repo, for example:

    *.jar!gradle/wrapper/gradle-wrapper.jar

Kind regards,  
Theodora

comments: author: Piyush Parmar
body: Thank you, worked for me


Tags: bitbucket-cloud

cloud
Bitbucket pipeline error - failed to pull and unpack
Asked by Andrew Palmowski:

I'm getting the following when attempting to run any Bitbucket pipeline:
> rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 504 Gateway Time-out

Judging by old Atlassian Community posts, this is not the first (or second, or third...) time this container repository has gone down.

As of the time of writing, there's nothing on the Bitbucket status page. Can we expect a fix anytime soon?


Answers:
author: Andrew Hewitson
body: Looks like this is an ongoing issue today. [Atlassian Bitbucket Status](https://bitbucket.status.atlassian.com/)

comments: author: Ben
body: G'day [@Andrew Palmowski](/t5/user/viewprofilepage/user-id/5161606) and [@Andrew Hewitson](/t5/user/viewprofilepage/user-id/4746640)

I hope you are doing well. Thank you for reporting the issue to us! Our development team is already aware about the issue.

We had an issue impacting our pipeline service. The issue has been resolved by our team and we apologise for any inconvenience this has caused you. Please re-run your entire pipeline (not just the failed step) as it should be successful now and let us know if you have any issues re-running the pipelines.

Do let us know in case of any further questions!

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Pipelines failing: can't pull images
Asked by Caleb Sheirer:

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 502 Bad Gateway

my current pipelines jobs are failing consistency with a bad gateway error when i kick things off. looks similar to an outage from back in [July](https://community.atlassian.com/t5/Bitbucket-questions/pipelines-failing/qaq-p/2409922).

others experiencing this? maybe another instance of an outage?


Answers:
author: Ben
body: G'day [@Caleb Sheirer](/t5/user/viewprofilepage/user-id/5349867)

I've responded to your reply on another community post but just in case:

We had an issue impacting our pipeline service. The issue has been resolved by our team and we apologise for any inconvenience this has caused you. Please re-run your entire pipeline (not just the failed step) as it should be successful now and let us know if you have any issues re-running the pipelines.

Do let us know in case of any further questions!

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Bitbucket pipelines System Error: failed to pull and unpack image "docker-public.packages.atlassian.
Asked by Sean Barry:

Our pipelines started failing with a system error. Any ideas?

Here is the full error:

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code \[manifests prod-stable\]: 504 Gateway Time-out


Answers:
author: Caleb Sheirer
body: beat me to it by about 30 seconds ;)

i'm experiencing this as well, it looks like Atlassian had an outage back in July that led to this phenotype

<https://community.atlassian.com/t5/Bitbucket-questions/pipelines-failing/qaq-p/2409922>

maybe theyre already on it!

comments: author: Ben
body: G'day [@Caleb Sheirer](/t5/user/viewprofilepage/user-id/5349867) and [@Sean Barry](/t5/user/viewprofilepage/user-id/5349868)!

I hope you are doing well. Thank you for reporting the issue to us! Our development team is already aware about the issue.

We had an issue impacting our pipeline service. The issue has been resolved by our team and we apologise for any inconvenience this has caused you. Please re-run your entire pipeline (not just the failed step) as it should be successful now and let us know if you have any issues re-running the pipelines.

Do let us know in case of any further questions!

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Bitbucket Server to Cloud Migration Wizard Error - hg is not one of the available choices
Asked by tclarkemurata:

Hi Community,

We trying to migrate to the cloud. We are currently using Bitbucket server. We used the cloud migration plugin tool, but it did not work.

We received this message when we tried to import to the Bitbucket cloud in the error log:

"BitBucket Select a valid choice. hg is not one of the available choices"

I selected to migrate only one project that was Git only and received the same message.

We have only repos that are mixed in the server.

Any assistance would be greatly appreciated.

Thanks.

Tim


Answers:
author: Ben
body: G'day!

Assuming you have read through the BCMA documentation already (if you have not - key links are below):  
\* \[Plan your Bitbucket Server to cloud migration\|<https://support.atlassian.com/migration/docs/plan-your-bitbucket-server-to-cloud-migration/>\]  
\* \[How to Migrate from Bitbucket Server to Cloud\|<https://www.atlassian.com/migration/resources/bitbucket-migration-assistant>\]  
\* \[Migrating to Bitbucket Cloud\|<https://bitbucket.org/product/demo-migration>\]

[HG repositories have not been supported in Bitbucket Cloud since 2020](https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket#:~:text=Here%20are%20the%20key%20dates,be%20in%20read%2Donly%20mode.) and any existing repositories have been removed from our platform entirely. You will need to either convert these to GIT repositories in Bitbucket Server first, or remove them before attempting to run the migration again.

Please let me know if any further clarification is required.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Pipeline step limit
Asked by Mateo Rodolfo Munguia Garcia Agreda:

?Greetings!

I'm working on developing a pipeline for my project. Recently, I encountered a challenge: when attempting to run it, I realized that it exceeds the allowed step limits. This pipeline is designed in a segmented manner with multiple steps, and each of them is crucial for the workflow as I use conditions to determine which steps should be executed based on changes in the repository folders.

I am seeking solutions to overcome this limitation. Do you have any ideas or recommendations to help me execute all these steps in my pipeline effectively?

My pipeline structure is organized as follows:

- \*\*Pipelines:\*\* This section contains all the pipeline steps.  
- \*\*steps:\*\* Here, individual steps are defined.  
- \*\*step1:\*\* Step name.  
- \*\*condition1:\*\* Condition for executing this step.  
- \*\*script2:\*\* Commands to be executed in this step.  
- \*\*step2:\*\* Another step with its associated conditions and commands.

I greatly appreciate any ideas or suggestions you can offer to address this challenge. Thank you in advance for your assistance!


Answers:
author: Theodora Boudale
body: Hi Mateo and welcome to the community!

I see that you have access to a workspace on the Premium plan, so you can reach out to the support team to discuss your request.

You can create a support ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud