JSM Incident & Slack
Asked by Chandra Mouli Bollareddy:

Hi,

Our JSM project is connected to Slack workspace and we have a separate channel for incidents (**#incident-management-p1**).

I'm looking, When ever user created a incident then automatically post the incident in particular slack channel (**#incident-management-p1**).

I don't want to create new channel for every incident.

I' already configured "Jira Service Management ChatOps" addon in Slack.

Thanks in advance.


Answers:
author: Bharat Kalia
body: Hello [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675) - I think you just need to start a new connection in the slack integration add on in the project itself. So just go to "Slack Integration" in your project settings and then set a connection that will fire only when a new issue has been created. You can even filter the issues by using a jql and select "created" in issue is field.

Let me know if you are able to create that.

Thanks,

-Bharat

comments: author: Chandra Mouli Bollareddy
body: Hi,

Thanks for response [@Bharat Kalia](/t5/user/viewprofilepage/user-id/5004747)

* I have added the Slack integration to particular project. **Refer screenshot-1**

![Screenshot-1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334895i8A94B181AB0E65F2/image-size/large?v=v2&px=999 "Screenshot-1.jpg")

* I created a Incident and Click on "**Add Channel** " and select the existing Channel for Incidents (**#incident-management-p1).**
* For every incident, users need to add the channel manually.

![Screenshot-2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334902i9C69BF0FFD89CBFF/image-size/large?v=v2&px=999 "Screenshot-2.jpg")

* My **requirement** is:
  * *How to link/add the incident to existing channel automatically, once ticket is created.*

*Thank You!!*


author: Bharat Kalia
body: Hello [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675) - Do you see something like this in your project sidebar? This will allow you to set a new connection. It should be under - apps if you have it installed.

![Screenshot 2024-07-11 at 9.27.46?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334971i6D925AD742BFB5C0/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 9.27.46?AM.png")

If you don't see this then you would have to add the integration from using these steps - <https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-slack/>

![Screenshot 2024-07-11 at 9.38.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334973iB1ED89B1E909A7FC/image-dimensions/636x277?v=v2 "Screenshot 2024-07-11 at 9.38.44?AM.png")


author: Chandra Mouli Bollareddy
body: Hi [@Bharat Kalia](/t5/user/viewprofilepage/user-id/5004747)

* I already integrated with channel and write the filters so that if any user created a incident then we will get the notification in particular channel.
* My Requirement is: Refer Screenshot-2
  * In incident, we have an option **Slack - Add Channel**. When user is created a incident the automatically add this ticket to Channel .

![Screenshot-2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334993iC698DBECF6463055/image-size/large?v=v2&px=999 "Screenshot-2.jpg")

* See the example in **Screenshot-3** ![Screenshot-3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334994i187AC7D306BFA015/image-size/large?v=v2&px=999 "Screenshot-3.jpg")
* In screenshot-3, user have link this incident to slack channel manually.
* I'm looking this process automation.

Thanks You!!


author: Bharat Kalia
body: [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675) - I don't think you can automate that process. You might be able to create a new channel for an incident using an automated process - <https://support.atlassian.com/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/>

Thanks,


author: Logan Vantrease
body: Hi [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675)   

There is also an app [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview)  

This app allows for many channels to be configured for actionable notifications, also be able to capture conversations in Slack from a notification!  

![Screenshot 2024-07-11 at 8.56.00?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334960i5AC82FC190A3A29A/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 8.56.00?AM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud