Just upgraded from Free to Standard and have an error
Asked by Merredin Admin:

Hi,

I have just upgraded from free to the standard subscription and there's an error and when i click the link it just takes me back to the same screen with the same error with no more guidance as to what i need to fix.

Error: Oops! There is a problem with your billing information. [Visit billing to fix it.](https://trello.com/w/merredinba/billing)

"Billing: There's an issue with Standard"

I thought maybe the issue was i needed to add a credit card as the subscription would expire and then it tells me this has failed and to contact my bank.

Thanks


Answers:
author: Dreamsuite Mike
body: [@Jameel rashdi](/t5/user/viewprofilepage/user-id/5495547)

Please try to only use AI generated replies that actually answer the original posters question in a clear and concise way.

[@Merredin Admin](/t5/user/viewprofilepage/user-id/5495525)

It sounds like something strange has occured on your account. Please contact via <https://trello.com/contact>, selecting the **Billing**option


author: Jameel rashdi
body: Upgrading your plan from Free to Standard is a significant step that might require adjustments in settings or configurations. If you encounter an error after the upgrade, here's a general approach to troubleshoot and resolve it:

1. \*\*Identify the Error\*\*: Take note of the specific error message or any unusual behavior you're experiencing. Understanding the nature of the error will help in diagnosing and fixing it.

2. \*\*Review the Upgrade Process\*\*: Double-check that the upgrade process completed successfully and that your account is now on the Standard plan. Sometimes, errors can occur during the upgrade process itself.

3. \*\*Check for Plan Limitations\*\*: Review the features and limitations of your new Standard plan compared to the Free plan. Ensure that the error you're encountering isn't due to hitting any new limits imposed by the Standard plan.

4. \*\*Contact Support\*\*: If you're unsure about the cause of the error or how to resolve it, reach out to customer support for assistance. Provide them with detailed information about the error, including when it occurred and any steps you've already taken to troubleshoot.

5. \*\*Inspect Account Settings\*\*: Review your account settings, particularly those related to the upgrade, to ensure everything is configured correctly. Pay attention to settings that may have changed as a result of the upgrade.

6. \*\*Clear Cache and Cookies\*\*: Sometimes, errors can be caused by caching issues. Try clearing your browser's cache and cookies, then refresh the page to see if the error persists.

7. \*\*Test on Different Devices/Browsers\*\*: Verify if the error occurs consistently across different devices and web browsers. This can help determine if the issue is specific to a particular [environment](https://reptiles360.com/can-bearded-dragons-eat-baby-food/).

8. \*\*Rollback Changes\*\*: If the error persists and you're unable to resolve it immediately, consider rolling back the upgrade temporarily to return to the Free plan while you investigate further. This can help minimize any disruption to your service.

9. \*\*Monitor for Updates\*\*: Keep an eye out for any updates or notifications from the platform provider regarding known issues or fixes related to upgrades or plan changes. They may release patches or updates to address such issues.

By following these steps and potentially seeking assistance from customer support, you should be able to diagnose and resolve the error you're encountering after upgrading to the Standard plan.