youngmon/atlassian-qna huggingface dataset:
Live time tracking
Asked by Johanna_faudt:

Hi is there a way we can have a tracker as before. So we start the tracker once we start working on an issue and ist tracks the real time. Rather than adding the time at the end?

Thanks


Answers:
author: Yuliia Hushcha _Reliex_
body: HI [@Johanna_faudt](/t5/user/viewprofilepage/user-id/5544210)

Welcome to the community!   

I can offer you to try [ActivityTimeline plugin](https://marketplace.atlassian.com/apps/1220860). Jira time tracking fields are fully synced with ActivityTimeline. When a user logs time to a Jira issue, it shows up on the timeline of the app and vice versa.

<br />

The app provides an **individual workspace for each employee** . It's a special section, where the user can see only his/her current projects, ongoing or future tasks, logged hours.  
The timer is a great way to track your work without having to keep up with the clock. Start the timer as soon as you start working and then click on it again when you finish. In the new window that pops up, the app automatically fills in the time spent:

![6e774cca-5824-44fe-a23b-dcf71a843502.gif](https://community.atlassian.com/t5/image/serverpage/image-id/335693i110593A937C32E90/image-size/large?v=v2&px=999 "6e774cca-5824-44fe-a23b-dcf71a843502.gif")

Feel free to ask any questions or [book free demo call](https://activitytimeline.com/schedule-demo) to discuss how we can help you specifically with your project:)


author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Johanna_faudt](/t5/user/viewprofilepage/user-id/5544210)

Welcome to the community!

You might consider using time-tracking apps. Some of them have automatic time tracking.

I can recommend our [Clockwork Automated Time Tracking \& Timesheets Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview) or a [Free](https://marketplace.atlassian.com/apps/1220750/clockwork-automated-time-tracking-timesheets-free?hosting=cloud&tab=overview) app that has an [automatic time-tracking feature.](https://docs.herocoders.com/clockwork/automatic-timers) When automated timers are enabled, Clockwork will log the time for an assignee when an issue is in an active status.

It also considers users [working hours](https://docs.herocoders.com/clockwork/working-hours-holiday-calendars) to make sure that the logged time is accurate.

Automatic timers ensure that all work is logged without users having to take any actions.

It might fit well in your case. If you have any questions, let me know.

Cheers!

Gracjan


author: Nicolas Grossi
body: [@Johanna_faudt](/t5/user/viewprofilepage/user-id/5544210) Welcome, at the marketplace there are several add ons available for that.

Nicolas


Tags: cloud

jira-work-management-cloud
How do I keep tasks expanded when refreshing
Asked by Suzi Tok:

When I am in timeline - each time I refresh it closes my expanded epics and tasks. Is there a way to stop this from happening?


Answers:
author: Bibek Behera
body: [@Suzi Tok](/t5/user/viewprofilepage/user-id/5539070) is this what you are looking for <https://jira.atlassian.com/browse/JSWCLOUD-21871>

-Bibek

comments: author: Suzi Tok
body: Thank you, but I have a free subscription and I am unable to see that option.


Tags: cloud
Automation not working as intended to transfer isse from one status to another
Asked by Ankit Bhandari:

I created an automation in jira work management, for company managed projects (in a dummy project). I want issues to be transferred from to do-\>Late as soon as they miss due date.

I observed that rule works fine for tasks that were created on that day and they miss deadline on that day, but suppose i created a task on 12th with due date on 12th. but now clock ticks to 13 and automation which is scheduled to run every 30 minutes did nothing in between 12-12:30am and the whole day. please check screenshot. I have also also attached the change history of issue and the rule as well. note I am super admin here, there's no restriction to move status from to do to late until you are admin of the project, im added in all of the projects as admin as well. if you have any alternative suggestion as well, i am open to that as well. product plan is premium![property.jpg](/t5/image/serverpage/image-id/335446iF50576A90BE15672/image-size/large?v=v2&px=999 "property.jpg")![automation 1.jpg](/t5/image/serverpage/image-id/335445i525A2DA07253F22C/image-size/large?v=v2&px=999 "automation 1.jpg")![automation 2.jpg](/t5/image/serverpage/image-id/335443i9BD0DE2E417EE376/image-size/large?v=v2&px=999 "automation 2.jpg")![task which was missed.jpg](/t5/image/serverpage/image-id/335444i2A27A9D73EECE838/image-size/large?v=v2&px=999 "task which was missed.jpg")


Answers:
author: John Funk
body: Hi Ankit - Welcome to the Atlassian Community!

First, why are you running it every 30 minutes when you are just checking if it is today or not?

Why not run it once a day early in the morning and check for the due date \> startofDay(-1)

comments: author: Ankit Bhandari
body: I have currently set it for 30 minutes to see log status of the tasks, if code checks out i would be setting to once a day


author: Trudy Claspill
body: Hello [@Ankit Bhandari](/t5/user/viewprofilepage/user-id/5539255)

Welcome to the Atlassian community.

Concerning your answer to [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's question, you don't need to change the rule schedule to test it. In the upper right corner there will be an option to Run the rule so that you can run it immediately rather than waiting for the scheduled time.

Addressing your is with no action being taken on the 13th, I believe that [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) identified the cause with their response #2.


author: Rilwan Ahmed
body: Hi [@Ankit Bhandari](/t5/user/viewprofilepage/user-id/5539255) ,

Welcome to the community !!

1. Have you checked the Jira system time (https://\<baseURL\>atlassian.net/jira/settings/system/general-configuration) . Your system time is not necessarily be same as the Jira time.
2. try unchecking "*Only include issues that have changed since the last time this rule executed" in the rule* "When" part


Tags: cloud

jira-work-management-cloud
JWM - Bulk Edit Category Field
Asked by Christopher Yen:

Just wanted to confirm, it seems like we cannot use the bulk edit function in Jira Work Management on the Category field? or is there something that we can configure to allow bulk editing for Category?

<br />

**Steps to reproduce:**

* Jira work management project list view
* Select multiple issues
* Click Edit
* Find field Category

![2024-07-12 10_02_53-List - Customer Training - JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/335349i2C3B506C3A9BAD95/image-size/large?v=v2&px=999 "2024-07-12 10_02_53-List - Customer Training - JIRA.png")

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Christopher Yen](/t5/user/viewprofilepage/user-id/5051689)

I see the same behavior.

As a work around you can bulk edit the Category field in a JWM project through the Bulk Change option available on the View All Issues screen under the Filters menu.


author: Hannes Obweger - JXL for Jira
body: Hi [@Christopher Yen](/t5/user/viewprofilepage/user-id/5051689)

I don't know if this problem justifies additional tooling for you, but just to put it out there: Bulk editing the Category field would work as expected in the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.

Plus, bulk editing (via copy/paste) works for ++all++ issue fields, including the category field.

This is how it looks in action:

![bulk-edit-category.gif](https://community.atlassian.com/t5/image/serverpage/image-id/337140i0230D3CA9ECB70C0/image-size/large?v=v2&px=999 "bulk-edit-category.gif")

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-work-management-cloud
I signed up for Jira Work Management, but I only see Jira... How do i get to Jira work management?
Asked by Nico Masor:

I signed up for Jira Work Management, but I only see Jira...

How do i get to Jira work management?

Where is it? I thought it is suppose to show on the lower left side, but it doesn't.

Is there some better "get started" training for JWM? What I have come across to date seems non-existent and the little I found seems woefully antiquated.

Thank you, I am really looking for to our group getting started.


Answers:
author: Mikael Sandberg
body: Hi [@Nico Masor](/t5/user/viewprofilepage/user-id/5542656),

Welcome to Atlassian Community!

During Team 24 Atlassian announced that Jira Software and Jira Work Management is now combined under the single name Jira, and here is the [blog post](https://www.atlassian.com/blog/announcements/the-next-era-of-jira) that announced it.

To create a Work Management project all you have to do is go to Projects \> Create project and select the Work Management section to see the templates for it.

![Screenshot 2024-07-12 at 8.46.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335322iBF3FB61EB1C66ED6/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 8.46.33?AM.png")

comments: author: Nico Masor
body: Thank you for the help Mikael !


Tags: cloud
Project
Asked by Mary Parker:

Help me with my project


Answers:
author: John Funk
body: Hi Mary - Welcome to the Atlassian Community!

You will need to provide a lot more information than than!


author: Shawn Doyle - ReleaseTEAM
body: Welcome [@Mary Parker](/t5/user/viewprofilepage/user-id/5542199)

What type of project and what help do you require?


Tags: cloud
soical media integration
Asked by Arwa:

is it possible to integrate whatssap /Facebook /Instegram /Email /website help   
with jira to automatically open ticket and the team replay the customer from the same ticket on jira ?


Answers:
author: Seon Shakespeare
body: Hi Arwa,

Welcome to the community!

Jira itself doesn't have direct integrations for all those platforms, but my recommendation would be to explore these options:

1. **Atlassian Marketplace:**

   * **Search for Integrations:** Your best bet is to start with the Atlassian Marketplace (<https://marketplace.atlassian.com/>). Search for terms like "omni-channel support," "social media integration," or specific platform names (e.g., "WhatsApp Jira integration").
2. **Jira Service Management (JSM):**

   * **Email and Portal:** JSM is excellent for handling email requests and has a customisable customer portal.
   * **Potential Workarounds:** While not as seamless as direct integrations, you could explore using email forwarding or linking to your JSM portal from your other channels as interim solutions.
3. **Custom Integrations (Advanced):**

   * **Jira API:** If you have development resources, you can use Jira's API to explore custom integrations with other platforms. However, this is more complex and requires ongoing maintenance.

I hope this helps!

comments: author: Arwa
body: Thank you Seon !


author: Seon Shakespeare
body: You're very welcome, Arwa! Feel free to mark my comment as the**accepted solution** , so others can find it easily. Cheers!


Tags: cloud
Unable to view all tickets logged within same organization on CLOUD service management PORTAL
Asked by Ruth Davidson:

This is really frustrating.  

We have just set up Cloud Service Management.

When a customer belonging to an organization logs a ticket on the portal or a service agent logs a ticket, other customers belonging to the same organization cannot see the ticket on the portal.

I migrated some tickets from standard Jira project into Service Management and some can be seen by other customers belonging to the same organization.

I've added request participants for the new tickets but still it doesn't show to the participant customers.

I've set the permission to view all tickets for all customers within the same organization.

Set to share all tickets with the organization.

Even assigned request participants to the individual tickets. The ones that I migrated that showed to other customers didn't even have any participants assigned to the ticket.

Any more clues as to what else to do without dumping service management?

![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/334508i7DA66C757B03FC03/image-size/large?v=v2&px=999 "jira2.png")

![jira1.png](https://community.atlassian.com/t5/image/serverpage/image-id/334507i9BC449DC4593C335/image-size/large?v=v2&px=999 "jira1.png")


Answers:
author: Ruth Davidson
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) I worked out that for customers belonging to the same organization must be a JIRA USER to view all tickets. If the user is only a customer, they can only view their own tickets. Adding the user as a request participant in the ticket doesn't do anything in opening up the ticket to be viewed by the user either.

This is a big flaw. What do we do?


author: Ruth Davidson
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) interestingly, I found out that a new customer I created today and added to the same organization can see all tickets created by others and herself, but the customer who have been around for a bit can only see tickets that they are the reporter and not someone elses. Looks like it's a customer account issue?


author: Jack Brickey
body: Hi [@Ruth Davidson](/t5/user/viewprofilepage/user-id/4814168) , can you verify that the reporter is indeed a customer in the organization and that the **Customer request type** is set? Also, can you test that a newly created issue can be seen by all request participants following these steps:

create from portal:

1. customer create issue via portal
2. customer views new ticket and selects share
3. customer adds org
4. other customer searches for issue in portal

create via email:

1. customer create issue via Email and includes other customers in Cc
2. other customers search for issue in portal

comments: author: Jack Brickey
body: The customer has the option to view any issue shared with them. They don't need a license to be able to view. Ensure they are listed as a Request participant or if you are sharing with organization then ensure they are included in the org.


Tags: cloud

jira-work-management-cloud
Board is not appearing
Asked by Alok Sharma:

We had a board for our team. Suddenly the board is disappeared and getting this message.  
I am the admin but not sure what to do.

#### Sorry, you can't view this page {#toc-hId-347844850}

This page is available to Jira users only. Reach out to your administrator to request Jira access.

At the "Board" dropdown on left pane under "Planning" it says" We are having trouble connecting to your board. Try Again . Clicking on try again nothing happens.


Answers:
author: Alok Sharma
body: The issue I have is:  
This Jira subscription is deactivated. [Contact us for help.](https://www.atlassian.com/company/contact/purchasing-licensing)  
I have sent them the request to activate the subscription but no avail so far.  
I have extended my trial period.  
I am in standard plan and my current active users are 10.


author: Walter Buggenhout
body: Hi [@Alok Sharma](/t5/user/viewprofilepage/user-id/5540188) and welcome to the Community!

The message suggests that you are not logged into Jira or at least not with a valid license. I would first of all recommend you to (log off and) log into Jira to make sure there's no issue there. If you are the admin for your site, check your product access in your site's user management.

[this support article](https://support.atlassian.com/user-management/docs/give-users-access-to-products/) might help you check product access.

Hope this helps!


Tags: cloud

jira-work-management-cloud
JIRA Premium trial
Asked by Shihui Su:

Hi, I am currently on JWM and would like to try JIRA Premium in my instance. From the page, I see that I should be able to get a free trial.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334489iE4782E79912AE29F/image-size/large?v=v2&px=999 "Capture.PNG")![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334490i3CD80FBFEFD818FF/image-size/large?v=v2&px=999 "Capture2.PNG")

However, after clicking on Try it free for 30 days, it brings me to the Manage subscriptions page but doesn't activate the free trial.

Please help.  


Answers:
author: YY Brother
body: Hi [@Shihui Su](/t5/user/viewprofilepage/user-id/336250)

?????????????????????? JWM ??? Plan(advanced roadmap)?????????????????? Jira Software?????? Premium??? Plan ??????? JWM ??????? Plan ???

Thanks,  
YY?

comments: author: Shihui Su
body: Hi there, I am aware that JWM is not able to use advanced roadmap, therefore I am trying to sign up Jira Premium in my instance.

In our instance we have been subscribed to JIRA previously, but somehow we are now on JWM.

Is my instance still eligible to get free trial Jira Premium then? I have tried the steps that [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) suggested, but my organization admin doesn't get my request for Jira Premium nor was he able to activate from billing.

At the same time, we are trying to convert our licensing to Jira Premium, but the process is taking longer than we wish. Therefore I was thinking to use the trial Jira Premium to start our work while the licensing process takes its course.


author: Pramodh M
body: Hi [@Shihui Su](/t5/user/viewprofilepage/user-id/336250)

Can you try with this link

[https://www.atlassian.com/try/cloud/signup?bundle=jira-software\&edition=premium](https://www.atlassian.com/try/cloud/signup?bundle=jira-software&edition=premium)

Alternatively, if you are an organization admin you could activate it from billing (manage subscriptions page)

Below is an image where you can change the plan and activate the premium plan

![Billing 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/334496iA96E858A63B237B3/image-size/large?v=v2&px=999 "Billing 1.png")

Thanks,  
Pramodh


Tags: cloud

jira-work-management-cloud
north star field how to edit
Asked by manish a:

I can see the following fields i.e. north star in the forecast view. However can i edit it for an epic.


Answers:
author: Jennelle Stearns
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) The field currently being shown is the 4th level goal (highest level). Your Jira Align admin can change the name of the field by going to Admin - \> Terminology.

comments: author: manish a
body: Thanks [@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699) I want to edit the value of the north star field. not the field name.


author: Jennelle Stearns
body: [@manish a](/t5/user/viewprofilepage/user-id/4541675) I assume you are utilizing all 4 levels of goals, correct? If not, you can't skip levels and just update this level of goal. Yearly goal is the lowest level of goal that is tied directly to a theme. This goal is always turned on. If you think this is the level of goal that should be displaying here, I would recommend you open a support ticket by going to: [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)

The support team can tell you if ishowing the highest level of goal is a bug or not. However, if you happen to be utilizing all 4 levels of bugs (you would need all 4 levels turned on under Admin-Platform Terminology in the Customize Pyramid Display section), then under Enterprise - \> More Items -\> Goals you can edit the current goals showing or you can add additional goals.

If you don't have goals showing as an option under More Items, your admin would need to turn on that toggle for your system role (Admin - \> Roles).


author: Megha Rajanna
body: No, you cannot edit the "North Star" field for an epic.

THANK YOU
Can I hide Epics in the DONE column of a Jira Align process flow view after a certain # of weeks?
Asked by Jayme Burkhalter:

Currently, it appears that the process flow view (for either Portfolio or Feature Epics) of a Jira Align backlog does not allow for any DONE items to be hidden from the view at any point in time.

In JIRA, we can configure the board to drop DONE items after a certain number of days/weeks etc or after they are officially "released" with a fix version. Is this functionality allowed in Align? The DONE column is getting quite long and cluttery after a few years.


Answers:
author: Edvaldo Lima
body: Hi [@Jayme Burkhalter](/t5/user/viewprofilepage/user-id/4387886)

Although in JA you can use the filters to only display Epics that are under Process Step different than "Done", it doesn't allow you to customize it to filter based on a number of days/weeks as in Jira, however, if you believe this is a must-have, you can create a Product suggestion ticket following the steps below:

1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)
2. Select "Product Suggestions"
3. Click on "Go to product suggestions"
4. Next, Click on the Create button
5. Fill in the required fields

Once the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team.  

Should you have any further doubts or concerns, feel free to raise a Jira Align support ticket and we'll assist you!


Tags: cloud
download benefits tab for all the epics
Asked by manish a:

Is there a way i can download the data in the benefits tab for all the epics. I am using the standard version of jira align.

i am okay to download it via api or excel download


Answers:
author: Rodrigo San Vicente
body: Hello [@manish a](/t5/user/viewprofilepage/user-id/4541675) !

I hope you are doing great!

You can export the Epics to an Excel file.

In the document below, you can find details on how to export Work Items in Jira Align:

<https://help.jiraalign.com/hc/en-us/articles/115005998387-Export-objects-to-Excel>

I hope it helps!  

Should you need any help with the above instructions, please raise a JA support ticket using this [link](https://support.atlassian.com/contact/), and we'll be more than happy to assist you!

Rodrigo San Vicente

Atlassian Support - Jira Align


author: manish a
body: Thanks [@Rodrigo San Vicente](/t5/user/viewprofilepage/user-id/4671215) My miss. thats extremely helpful. Accepting your answer.

Also on a followup questions is there a way to download the data in the time/skills tab also.

comments: author: Rodrigo San Vicente
body: Hey [@manish a](/t5/user/viewprofilepage/user-id/4541675) , unfortunately, at this moment there is no way to export the data in the time/skills tab.

All the data on this tab is related to Epic milestones.

I hope it helps!  

Should you need any help with the above instructions, please kindly raise a JA support ticket using this [link](https://support.atlassian.com/contact/) and we'll be more than happy to assist you!

Rodrigo San Vicente

Atlassian Support - Jira Align


author: manish a
body: Thanks [@Rodrigo San Vicente](/t5/user/viewprofilepage/user-id/4671215)

I did try exporting the epics. however the fields in the benefits tab are not part of the downloaded excel.

comments: author: Rodrigo San Vicente
body: Hey [@manish a](/t5/user/viewprofilepage/user-id/4541675) ! Are you looking for specific fields?

Take a look at this screenshot highlighting the fields in the Benefits tab of an Epic:

![ExportEpicsBenefitsTab.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304659i8C2756A2A3C1694A/image-size/large?v=v2&px=999 "ExportEpicsBenefitsTab.jpg")