I cannot get to my billing account and have looked everywhere
Asked by Renee Narvaez:

Can someone provide me with a customer service number so I can access my billing invoices? Ever since Atlassian has been involved with the account, I can't find anything nor can I reach anyone for support. I've emailed the support team multiple times and never get a response. I would cancel my teams account but can't do that either. Very frustrated and looking for answers. I loved Trello but this lack of customer service is really becoming an issue. Hoping someone can help.


Answers:
author: Michael Pryor
body: I'd like to look into this: "I've emailed the support team multiple times and never get a response". We don't have a way to email directly, so just want to confirm - are you using an email address or are you using the contact support button on our contact page to send in a request? When you do that, you'd get a response back with your ticket number - do you have any ticket numbers?

comments: author: Suvradip Paul
body: Thanks [@Michael Pryor](/t5/user/viewprofilepage/user-id/1131556) for looking into this. Much appreciated.

[@Renee Narvaez](/t5/user/viewprofilepage/user-id/4603987) - Please share ticket number if you have that handy with you.


author: Mark D_Ambrosi
body: I have had the same responses. My ticket number is CA-1581191. I have made three inquiries and each has the same response that they would have my question resolved as soon as possible. This ticket my third ticket number.


author: Suvradip Paul
body: Hi [@Renee Narvaez](/t5/user/viewprofilepage/user-id/4603987) ,

Thanks for posting and welcome to the community.

I assume you have checked this guide - <https://help.trello.com/article/746-invoices-and-receipts-for-trello-business-class-and-trello-gold> and tried to access billing contacts and additional invoice details. If not, could you please check this?

Apart from this, I think you need to contact <https://trello.com/contact#/> as this is the dedicated contact for such cases.

Please let us know if that helps.

Thanks.

comments: author: Mark D_Ambrosi
body: Suvradip, I clicked on this link, <https://trello.com/contact#/> and it brings me to the same place where I cannot log in. It talks all about Get help with Trello. Cannot get any information.

Mark


author: Brant Schroeder
body: [@Renee Narvaez](/t5/user/viewprofilepage/user-id/4603987) Welcome to the Atlassian Community

Trello billing is done at the workspace. More information is here: <https://help.trello.com/article/746-invoices-and-receipts-for-trello-business-class-and-trello-gold>

If you still need help there is not a Trello support number. You will need to submit a support question here <https://trello.com/contact/>

Just scroll to the bottom of the page and click contact support. If you are not logged in you will need to do so with your Trello account.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/165734iB5BDD1D2FA57A443/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: Randylyn Masse
body: I've been dealing with the same thing and was charged over $200. Never would I have done that unless I had a large team. It's just myself and one other person. I google search and haven't been able to locate the billing section.

I can't locate billing. I also want to dispute this charge and I don't want to lose the work I have put into this. I was a gold member and then workspaces came along. I ended up having 2 accounts. Soooooo frustrating.


author: Brant Schroeder
body: [@Randylyn Masse](/t5/user/viewprofilepage/user-id/1453798) If you are having trouble locating the billing I can help escalate your issue in the Atlassian community. Can you submit a new issue and I can escalate that so Atlassian can take a look at it. Just provide me with the community post here.


Tags: billing