youngmon/atlassian-qna huggingface dataset:
Teams v2: assign [tinyID1 tinyID2..] to [user] returns null
Asked by paavo.hemmo:

I really like the Teams v2 bot, and I would like to use it to assign alerts to different members of my team. How ever when trying to assign a task to even myself, the bot simply returns null.

![Na?ytto?kuva 2021-4-20 kello 19.17.17.png](/t5/image/serverpage/image-id/139548i9CA4CC735E9476E7/image-size/large?v=v2&px=999 "Na?ytto?kuva 2021-4-20 kello 19.17.17.png")

For this I thought I might need to run the

\`\`\`

@\[deleted\] connect

\`\`\`

command. The bot gives me the link, but when I enter it I get

<br />

![Na?ytto?kuva 2021-4-20 kello 19.40.39.png](/t5/image/serverpage/image-id/139550i0E2AD637F55AF3AF/image-size/large?v=v2&px=999 "Na?ytto?kuva 2021-4-20 kello 19.40.39.png")

Is the connect necessary for commands like "assign", and how do I get a new authentication link? I've tried running the "connect" command multiple times, but the authentication always fails.


Answers:
author: Nick H
body: Hi [@paavo.hemmo](/t5/user/viewprofilepage/user-id/4352924) ,

Thanks for reaching out. A few things to note;

Your screenshot shows your account using the EU MS Teams app - so you will want to use the @OpsgenieEU command vs. using what you shared in your comment.

As for assigning the alert to another user - they will have to already connected their account in MS Teams using the @OpsgenieEU command (@Opsgenie assign).

To assign the alert to your self, make sure you have connected / authenticated your account, then assign it using your Opsgenie email - and not your Full name:

![msteamscomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139567i9AFBCEF25733E128/image-size/large?v=v2&px=999 "msteamscomm1.jpg")

comments: author: paavo.hemmo
body: Oh thank you! Using the user's email worked! I was using the "@OpsgenieEU connect", I just typed it wrong in the post, my bad.


Tags: cloud

ms-teams
Graylog 4.1 integration
Asked by Miroslav Janousek:

Hello all ,

currently we use Opsgenie from graylog 3 and 4.0 with Alarm Callback

But from Graylog 4.1 the legacy alarm callbacks will be deprecated therefore the existing plugins will not work , there is an open issue within GitHub for the Opsgenie integration plugin with the same question however that was not answered yet.

So the question , will Opsgenie/Atlassian support Graylog after version 4.0 ( means 4.1+ ) ?

Is there an information how ?

Is Atlassian in contact with Graylog devs to integrate it directly into the Graylog perhaps ?  
Any answers would be highly appreciated.


Answers:
author: Samir
body: Hi [@Miroslav Janousek](/t5/user/viewprofilepage/user-id/3867783) !

It looks like we have a task to update the integration to create a new graylog integration that will use a different method to support 4.1+

I asked the team for an update and it sounds like it is planned for one of the upcoming sprints, so should be implemented in the near future!

Thanks,

Samir

comments: author: Chris Radi
body: Is there an ETA on when this updated plugin will be available?


Tags: cloud
Alert voice notifications
Asked by Timo M?ntynen:

Hello,

We purchased Opsgenie with stardard plan recently. Ive got pretty much all other things sorted out, but voice notifications are causing some issues.  

Ive updated my user profile to have mobile number for voice and SMS and also. Email and SMS notifications are working fine, but I am not getting the voice notification. I had a look of the Alert activity log and from there I noticed this entry:   

Rule\[New Alert\]\[Create\] -\> Could not send \[voice\] notification to \[XXX-XXXXXXXX\], CallStatus: Please upgrade your account to send \[voice\] notifications.  

Has anyone else had similar issues or is there something else I need to add to my account settings?  

Thanks in advance,

Timo


Answers:
author: Samir
body: Hi [@Timo M?ntynen](/t5/user/viewprofilepage/user-id/4350956) ,

Could you reach out to us in support via support.atlassian.com? This way we can send over an access request link to you to allow us to login to your Opsgenie account and take a look to see why you're unable to receive voice notifications.

Are you on the *JSM* Standard plan? If so, that plan doesn't support voice notifications. You would need to upgrade to JSM Premium in order to have voice notifications in Opsgenie: <https://www.atlassian.com/software/jira/service-management/pricing>

![2021-04-20_09-58-48.png](https://community.atlassian.com/t5/image/serverpage/image-id/139534i144681A044208137/image-size/large?v=v2&px=999 "2021-04-20_09-58-48.png")

Otherwise, it could be that the phone number is of a country that we don't support voice notifications for. That list of countries is detailed here: <https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/>

Lastly, it could be that our provider is blocking the calls, and we can reach out to our provider to remove the number from the blocklist. If this is the case, please create a ticket with us in support and we can assist you from there!

Thanks,

Samir
How to create more than 1 notification rule
Asked by serge calderara:

Dear all,

From my email integration, I would like to test on my trial standard instance the possibility to configured different notification path based on priortity level.

For exemple :

* if priority is P1 =\> mobile notification
* if priority is P3 =\> only email notification

From my user interface in notification rule, I do not see how can I configure that rule as I can add only 1.

Any idea ?

regards


Answers:
author: Nick H
body: Hi [@serge calderara](/t5/user/viewprofilepage/user-id/3385932) ,

Only one Notification Rule is available to set per type for Essentials or JSM Standard plans.

Otherwise you'd be able to add multiple notification rules here:

![notcomm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/139499iC9D0AA16AB375CC8/image-size/large?v=v2&px=999 "notcomm1.jpg")

As well be able to configure when and how to receive notifications for which types of alerts such as:

* if priority is P1 =\> mobile notification
* if priority is P3 =\> only email notification

comments: author: serge calderara
body: Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , thanks for your information

Honestly I do not really understand why there are so many limitation on evaluation of opsgenie on a given JSM plan.  
With the basic feature in place, we are definitely not able to evalutate correctly the tool.

Logically would be to evaluate all feature and when we decide to go we select the plan. The opposite is not so logic :-(


author: Nick H
body: The limitation is due to your current JSM plan. Opsgenie is included with all JSM plans on-top of what JSM plan you're current subscribed to:

* JSM Standard \~ Opsgenie Essentials
* JSM Premium \~ Opsgenie Enterprise

For testing functionality of other Opsgenie plans, you have two options.

1) Open a ticket with Opsgenie support here: <https://support.atlassian.com/opsgenie/>

We could break the plan off from JSM, make it a standalone Opsgenie account, then upgrade the trial and extend the date out for a PoC.

2) Open a new standalone Opsgenie trial. This would be my suggestion. We could then upgrade the trial and extend the date out for a PoC.


author: Nick H
body: Here's the pricing / plan structure for each plan to compare as well:

JSM: <https://www.atlassian.com/software/jira/service-management/pricing>

Opsgenie: <https://www.atlassian.com/software/opsgenie/pricing>


author: serge calderara
body: Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , if we go to option 2 :

Q1 : How integration with Jira cloud will be, still as it is now ? transparent ?

Q2 : Does the new Opsgenie trial account date can be align to our current Jira cloud trial as January 2021 ?

regards


author: Nick H
body: 1) Yes - the integration with Jira cloud is the same.

2) January 2021 has already passed. If you are asking about January 2022, that is not gonna be possible. We could extend your trial out an additional 2 weeks. If you need a longer extension you'd have to speak with a sales rep.
SaaS provider Jira SM + Opsgenie recommended way to use
Asked by Lauri H?ltt?:

Hello,

We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents.

Is there a best practice way how to use these two systems together?

It seems like the integration is not complete and you need to use these systems in a very specific way for the whole to work. Best practice guideline would be really nice.

Lauri


Answers:
author: Nick H
body: Hi [@Lauri H?ltt?](/t5/user/viewprofilepage/user-id/4355543) ,

Thanks for the suggestion on a JSM \<\< \>\> Opsgenie best practice guide. I'll pass this along to marketing, and hopefully we can have something sharable soon!

In the meantime, I think the best way of integration JSM \<\< \>\> Opsgenie is through the prebuilt integration: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/>

This can automate the creation of an Opsgenie alerts from a JSM issue / incident.

Then if you need certain types of JSM issues to escalate into Opsgenie incidents, you can configure incident rules that will handle the automation of incident creation under a team's service: <https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/>

There's realistically a number of ways to configure these workflows, so if you have more insight into yours we may be able to provide more information.

Otherwise, I'd love to hear how others might also be managing their JSM \<\< \>\> Opsgenie workflow!
More information to Teams cards
Asked by paavo.hemmo:

I would like to add more "facts" to the MS Teams card, created by the MS Teams v2 integration. Especially, I would like to list the desired "details" values in the Teams card. This would help to make the messages more informative.

Is this possible at the moment?


Answers:
author: Samir
body: Hi [@paavo.hemmo](/t5/user/viewprofilepage/user-id/4352924) !

Right now, it's not possible to have the extra properties (also referred to as "details" in Opsgenie), be sent to Teams. We do have a feature request for this though, so hopefully that functionality will be added to the integration down the road!

Thanks,

Samir


Tags: cloud

ms-teams
systemd daemon for Bamboo doesn't automatically start service up server reboot
Asked by Chris Miller:

We have Bamboo v 6.7.2 running on a RHEL 7 Server and we want to Bamboo service to automatically start upon reboot of the server.

I created the following file under /etc/systemd/system and able to enable it and start it automatically

\[Unit\]  
Description=Atlassian Bamboo  
After=syslog.target network.target  

\[Service\]  
Type=forking  
User=bamboo  
Group=bamboo  
ExecStart=/home/bamboo/bamboo_install/atlassian-bamboo-6.7.2/bin/start-bamboo.sh start  
ExecStop=/home/bamboo/bamboo_install/atlassian-bamboo-6.7.2/bin/stop-bamboo.sh stop  
SuccessExitStatus=143  

\[Install\]  
WantedBy=multi-user.target  

<br />

I able to enable the service and start and stop Bamboo from the command line, however if the server is rebooted, Bamboo service does not automatically come up.  

A little more research, it appears an agent has to be setup to allow for this to happen automatically?  

<https://www.thetopsites.net/article/55137681.shtml>

Can anyone provide more info on this?


Answers:
author: Chris Miller
body: Successfully fixed, must change the user from bamboo to roo under \[Service\]. This is what I did.

```
sudo chmod 644 /etc/systemd/system/bamboo.service?
```

> vim bamboo.service

> \[Unit\]  
> Description=Atlassian Bamboo  
> After=syslog.target network.target  
>
> \[Service\]  
> Type=forking  
> **User=root**   
> **Group=root**   
> ExecStart=/home/bamboo/bamboo_install/atlassian-bamboo-6.7.2/bin/start-bamboo.sh start  
> ExecStop=/home/bamboo/bamboo_install/atlassian-bamboo-6.7.2/bin/stop-bamboo.sh stop  
> SuccessExitStatus=143  
>
> \[Install\]  
> WantedBy=multi-user.target
>
> Reboot server to test.


Tags: redhat

startup
Bamboo server not able to point to a browser after installation
Asked by Efua Larbi:

I installed Bamboo 5.10.3 on an AWS Linux instance and 7.1 on a CentOS 7 machine. I changed the ports from 8080 to 8085 but it will still not start nor point to a browser. I checked bamboo home, bamboo installation directories and they've all been set up properly. What should I do? We need this server to start so we can start using it.

Thank you


Answers:
author: Kanwar
body: Hi [@Efua Larbi](/t5/user/viewprofilepage/user-id/4101319) ,

Let's verify if Bamboo is running, and on which port.

1. What do you see when you run **ps -ef \| grep com.atlassian.bamboo** ?
   1. If the above command returns nothing, try running **./bamboo.sh console**and share the output
2. What is the output of **sudo netstat -tunlp \| grep 8085** ? This test will show if any java process is listening on port 8085.
3. Finally, also check if there is any firewall that may be blocking port 8085.

Cheers.

comments: author: Efua Larbi
body: Hi [@Kanwar](/t5/user/viewprofilepage/user-id/1157304) running the **ps -ef \| grep com.atlassian.bamboo**showed the process id of bamboo and that it has been started.

The sudo **sudo netstat -tunlp \| grep 8085**showed that java was listening on the port. However I was able to get one of my instances with the Bamboo installation (7.1 version) running and pointing to the browser; server wizard of Bamboo. I added a rule under Security Groups to "All TCP" "Anywhere". However my other AWS instance with 5.10 version of Bamboo is still not running. I changed the ports under conf/server.xml to 8080 but its still not working. What else am I doing wrong.


author: Daniel Ebers
body: If I get you right you are basically dealing with two independent Bamboo installations. Could you please describe a more precisely what the status with the Bamboo 5.10 installation is?  

As far as I understoof the Bamboo 7.1 instance is running fine why we can put this aside for a moment in this consideration.

Is for the still troubling installation a process visible using "ps" and the firewall configured so that access is possible?

Cheers,  
Daniel


author: Efua Larbi
body: My Bamboo is up and running now. I removed the 5.1 version and installed 6.1. I also stopped Bamboo and restarted it, also changed the port numbers in /server.xml file and it worked. If you've a similar problem you can also try disconnecting one of the connectors in the /server.xml file and it'll work.

Thanks

Efua
Where is the branch status link?
Asked by cswarren:

We have a Bamboo 6.10.4 instance, and there is a branch status report at /branchStatus/. The link to that branch status page shows up under the Build menu at the top of the page.

But on our Bamboo 7.1.1 instance, there is no such link, and nothing at that URL. Is there some configuration I need to do for the branch status to be available?


Answers:
author: Alexey Chystoprudov
body: It looks like one of the plugins was not started. Try to restart Bamboo and if it doesn't help raise request at <https://support.atlassian.com>

comments: author: cswarren
body: Yep, the branch status plugin was disabled for who-knows-what reason. Enabled it and the link and page both started showing up.

Thanks.
It got stuck in this phase. I waited for 1hr but nothing happened.
Asked by Anish Kumar:

Bamboo -- express installation {#toc-hId--1322921554}
-----------------------------------------------------

Please wait while Bamboo sets up your instance![4.PNG](/t5/image/serverpage/image-id/111527i3A85718074999CB6/image-size/large?v=v2&px=999 "4.PNG") {#toc-hId-1164591279}
------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Daniel Ebers
body: Hi Anish,

this is without question a bit strange. Have you by any chance to look at Bamboo's logfile in parallel? My hope would be that some kind of output as to why the setup is not completing will be written into there.

Cheers,  
Daniel
How to prevent building if no change is detected?
Asked by ??:

I wonder how to prevent building if no change is detected, meaning that no new commit is detected and a duplicated package will be built.

The plan shall fail immediately or notify the user if such condition is met.


Answers:
author: Alexey Chystoprudov
body: You can use plan variables to compare if there're commits between builds

```
${bamboo.planRepository.1.revision} != ${bamboo.planRepository.1.previousRevision}
```

comments: author: ??
body: So I can depend on this condition in script in the plan?


author: Alexey Chystoprudov
body: yes


author: ??
body: I wonder whether the previous revision is last successful build or just simply last build regardless of building result. Can I still depend on the condition if last build failed?


author: Alexey Chystoprudov
body: It's value from previous build, regardless of its state


author: ??
body: Then how can I check whether last build is successful? in case I need to rebuild when build failed.
Why we need Child plan in bamboo?
Asked by Sharma, Divyeshwari:

I am new to bamboo and one question is spinning in my head that Why we need Child plan in bamboo? while there is already upstream and downstream relation in tasks. If something is dependent on each other then we can configure it using "add tasks".


Answers:
author: Jimmy Seddon
body: Hi [@Sharma, Divyeshwari](/t5/user/viewprofilepage/user-id/4094267),

Welcome to the Community!

The need for Chile plans depends on your build process.

In my environment, we have multiple repositories that all build a small piece of a larger application.

You are correct that we "could" checkout all of the repositories in a single plan and build it all together. But, that would mean we are rebuilding EVERYTHING any time a change is made in just one of the repositories, which I don't want. I only want to re-build that which has changed.

So what we ended up doing is creating about 10 different plans that all build their components independently and create a shared artifact.

Then we have a single build plan that is a child plan of all of the other 10 plans. This plan will download the latest artifact from all of the plans and do the additional packaging step we need once we have all of the built pieces together.

This is our use case for using child plans, I'm sure there may be others out there as well.

I hope that helps!

-Jimmy

comments: author: Sharma, Divyeshwari
body: Hi [@Jimmy Seddon](/t5/user/viewprofilepage/user-id/512822) ,

Thanks For giving appropriate answer of my question. It helped me a lot.  

-Divyeshwari
Bamboo bootstrap failed: Could not make directory/ies
Asked by Scott Raigner:

I have installed bamboo on mac. Setup BambooHome with 777 perms.

I get this error when trying to start bamboo. Bamboo bootstrap failed: Could not make directory/ies: /home/raigners/BambooHome.

Can anyone help concerning why this error message is generated?


Answers:
author: Scott Raigner
body: /users/raigners/BambooHome :)
[Solved] How to add web item in global header(?)
Asked by Junseok Lee:

Hi, I'm developing bamboo plugin.

So, I add web item in global header. So that I wrote the code like this in atlassian-plugins.xml

```
<web-item key="user-access-log-view" section="header.global.primary">
    <label key="Access log" />
    <link>/plugins/servlet/accesslog/view</link>
</web-item>
```

But, it doesn't not work. (header.global.primary/build.menu/build.main work!!)

Can't the Bamboo make a new button in global header?

![1.png](/t5/image/serverpage/image-id/111084i694113F24D1839E0/image-size/large?v=v2&px=999 "1.png")

Answer me.

Thank you.


Answers:
author: Richard White _TechTime_
body: Hi,

A few things which might help:

- generally get better answers to development queries over in <https://community.developer.atlassian.com/c/bamboo-development>

- If you didn't already know, you can use the[Web Fragment FInder plugin](https://marketplace.atlassian.com/apps/1211656/web-fragment-finder?hosting=cloud&tab=overview) in development environments to find all web item locations.

To answer your actual question:

"header.global.primary" works for me.

The following code (generated by web fragment finder)

```
<web-item key="web-item-example" name="My Web Item" section="header.global.primary" weight="200"><description key="my-web-item-desc">General description</description><label key="my-web-item-label" /><link linkId="my-web-item-link">/my-web-item</link></web-item>?
```

Shows the following web item:

![web-item.png](https://community.atlassian.com/t5/image/serverpage/image-id/111441iCFC6FE5778F014E8/image-size/large?v=v2&px=999 "web-item.png")

comments: author: Junseok Lee
body: I tried it again and it worked. ??

Thank you.


author: Pradeep A
body: where do we need to provide this code


author: Richard White _TechTime_
body: [@Pradeep A](/t5/user/viewprofilepage/user-id/4428652)This goes into the atlassian-plugin.xml file. You can read more about it [here](https://developer.atlassian.com/server/bamboo/bamboo-plugin-guide/)


author: Pradeep A
body: [@Richard White _TechTime_](/t5/user/viewprofilepage/user-id/2235039) Sorry I'm new to jira I dont know how to access this

atlassian-plugin.xml


author: Richard White _TechTime_
body: [@Pradeep A](/t5/user/viewprofilepage/user-id/4428652)This question was about add a header item into a custom Bamboo app. If that it indeed what you are looking for, you can get started [here.](https://developer.atlassian.com/server/bamboo/)

In general, if the question is a development one - it will be better answered in [community.developer.atlassian.com](http://community.developer.atlassian.com).

Otherwise, if you question is actually about Jira - it may be worth having another search or asking a separate question.


Tags: app

web-item
Unsupported Java version 15 detected
Asked by rkasuku:

hi

I installed Bamboo 7.1.2 on my windows PC. I have java sdk version 15 on my PC.

When I tried to access http://localhost:8085/, I got below error. Can you please tell how to fix this issue.

|-------|-----------|-------------------------------------------|-----------------------------------------------------------------------|
| fatal | bootstrap | Could not load bootstrap from environment | java.lang.IllegalStateException: Unsupported Java version 15 detected |


Answers:
author: Nic Brough -Adaptavist-
body: Install a supported version of Java on your machine and if you don't make that the default Java version, change Bamboo's environment-setup script to make it use that Java.

See <https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html> for the supported versions of Java
Cannot import new users from Active Directory
Asked by Stephen Masarovich:

I cannot import new users from active directory. Every new user added does not appear in Crowd. I have done synchronization few times before I check. There are only 30 users in my Crowd directory, I haven't met 50 users limit yet.


Answers:
author: Foong
body: What directory type did you configured the LDAP in Crowd? You can check it in [Directory Browser](https://confluence.atlassian.com/display/CROWD/Using+the+Directory+Browser)

If you use [Delegated Authentication Directory](https://confluence.atlassian.com/display/CROWD/Configuring+a+Delegated+Authentication+Directory), then you will need to create the user in Crowd manually.

What is the Base DN and User DN that you have configured?

What is the DN of your user in LDAP?