youngmon/atlassian-qna huggingface dataset:
Jira - Modify Issue Family Taxonomy in Work Management: Epic --> Project --> Task --> Subtask
Asked by C S Seshagiri:

We'd like to be able to create Subtasks that roll up to Tasks that roll up to Projects that roll up to Epics![Screenshot 2024-06-24 at 9.34.14?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331558i8BD33A86C5C295D3/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 9.34.14?PM.png")


Answers:
author: Trudy Claspill
body: Hello [@C S Seshagiri](/t5/user/viewprofilepage/user-id/5426245)

That is not possible with native Jira functionality.

With the Premium and Enterprise subscription plans you can modify the issue type hierarchy, but only to add levels above Epic. Jira does not natively support adding levels below Epic.

However, based on the image you are working with a Team Managed project and the issue type hierarchy modification is not supported within that project type.

You might be able to accomplish that with third party apps, but the native Jira functionality would not recognize the parent/child relationship between Tasks and Projects.

You could use generic issue linking to show a relationship between Tasks And Projects, but again native Jira functionality would not recognize that as parent/child


Tags: cloud
Due Date Validator
Asked by Zekeriya Spoth:

So I have a custom field in a form where a client would select a due date for their request. I created a 'date compare validator' and set it up so that the condition was "\>3d", meaning the client had select a due date that was more than 3 days in the future.

It was successful until it randomly stopped working. This error keeps showing up saying that the "selected due date is not greater that..." when it is in fact greater than the due date. I have an attached screenshot of the selected date along with the error that shows up and it just doesn't make sense so maybe it's a bug? Any help is appreciated!

![Screenshot 2024-06-24 at 3.09.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331494iB4F2862D863ED89A/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 3.09.51?PM.png")![Screenshot 2024-06-24 at 3.09.58?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331493i7516FE3CB6B13D01/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 3.09.58?PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989)

Welcome to the Atlassian community.

I am having the same experience. I have not tried this before so I don't know if this is a new issue/bug or has been this way for some time.

With today being June 24 I get the error if I select June 28 or sooner. But if I select June 29 that is accepted.

This doesn't happen only in the Form. It also happens in the Create Issue dialog.

I found a recent bug related to the Date Compare Validator when the System Due Date field is used, but that specifically mentions a comparison to now().

<https://jira.atlassian.com/browse/JRACLOUD-84054>

I recommend that you ask your Jira Administrator to open a support case about this directly with Atlassian. It would be wonderful if you report back here what you learn from Atlassian support.
how to value the mail sender in the reporter field ?
Asked by Fabrice Gantois:

Hi everybody

My mail process to create ticket in Jira is ok but I dont find how force the reporter field with the sender of the mail ?

we note that the sender has an account in Jira.

Hi everybody my mail process to create ticket in Jira is ok. But I dont find how force the ticket reporter field with the sender of the mail ? For information we know that the sender has already an account in Jira. Thanks in advance for your help and answer. Fabrice


Answers:
author: Trudy Claspill
body: Hello [@Fabrice Gantois](/t5/user/viewprofilepage/user-id/5317291)

In what type of project are you creating the issues?

Does the sender of the email have licensed access to your Jira instance, and access to create issues in the specified target project?

comments: author: Fabrice Gantois
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

thanks for your answer.

My apologies because after new tests , the ticket's generation is good. The name in the mail's CC field valued in the watcher field.


Tags: cloud

jira-work-management-cloud
Automation Rule to calculate actual working hours and estimated time
Asked by Fathima Nahda:

I'd like to know add automation to calculate difference between original estimate and actual time spent


Answers:
author: Tommaso Gionfriddo _Teklada_
body: Hi [@Fathima Nahda](/t5/user/viewprofilepage/user-id/5527825) , welcome to the community!

Using [maths expressions with smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/) is how you can achieve this.

To access the original estimate and time spent, use the following smart values

* {{issue.timetracking.originalEstimateSeconds}}
* {{ issue.timetracking.timeSpentSeconds}}

Then subtract the time spent from the original estimate, and find the absolute value of the result via the following

```
{{#=}}ABS({{issue.timetracking.originalEstimateSeconds}}-{{ issue.timetracking.timeSpentSeconds}}){{/}}
```


Tags: cloud

jira-work-management-cloud
cancelling mass issues at once
Asked by John Lord:

Hello,

I need to cancel about 400 issues and I do not want to have to do these manually. Is there a way to make an automation to do this? I tried in the sandbox to trigger the automation from a manual trigger but it looks like it only does it from the issue I am triggering it on from. Any suggestions would be greatly appreciated!


Answers:
author: Aron Gombas _Midori_
body: If you want to implement this with an automation rule (which is a good idea if it will need to be repeated in the future), then:

* it is true that the "Manual" trigger will only make the rule work only on that *single* issue on which the trigger link was clicked
* but it is possible to add another component to the rule which executes a CQL search and then passes the search results to the subsequent actions (basically ignoring/overriding the original issue which was clicked)


author: Tommaso Gionfriddo _Teklada_
body: Hi [@John Lord](/t5/user/viewprofilepage/user-id/5435545) ,

Whilst you can use an automation for this, which I'll briefly cover later, I would reccomend instead to simply use the bulk edit feature.

Bulk change {#toc-hId--354289294}
---------------------------------

Here's Atlassian's documentation for the feature: <https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/>

To summarise

1. Run a JQL/basic issue search to find all 400 of your issues
2. Click **...** \> **Bulk change all x issue(s)![Screenshot 2024-06-24 at 16.51.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/331458i551AAD104FC297D4/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 16.51.57.png")**
3. Select all desired issues by clicking the top checkbox![Screenshot 2024-06-24 at 16.52.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/331457i143D30DFBC5CB2E4/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 16.52.49.png")
4. Select **Transition issues** and follow the UI prompts

Automation method {#toc-hId-2133223539}
---------------------------------------

The simplest way to perform bulk changes via automation is to use the Scheduled trigger

1. Create an automation with a scheduled trigger, and tick **Run a JQL search and...**
2. Whatever actions are added to the automation will be performed for each issue found by the JQL search.
3. Enable the scheduled automation temporarily and select **...** \> **Run** **rule**
4. Once the automation has finished running, disable the rule so that it doesn't run again in the background.


author: Ezgi Bay?nd?r
body: Hey [@John Lord](/t5/user/viewprofilepage/user-id/5435545) !

You can filter that 400 issues from issue navigator and click 3 fot icon. With bulk change all option, you can transition your issues to cancel status.

![image (31).png](https://community.atlassian.com/t5/image/serverpage/image-id/331456iE3C44965D2E14562/image-size/large?v=v2&px=999 "image (31).png")


Tags: cloud

jira-work-management-cloud
The option to create a new item from the column just disappeared
Asked by ???? ??????????:

It happened for 80% users in my office. I tried using Google Chrome and Safari browsers and a private browser window too, of course. It still happen( and of course clearing cache wasn't helpful.

My project is Team-driven software development. it happen not in all projects.

I can create issues in my project just with Create button


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@???? ??????????](/t5/user/viewprofilepage/user-id/5524104). I cannot reproduce the problem and have not seen anyone else report this. This leads me to believe it's something specific to your site.

Please check with your Jira administrator to see if some permissions have changed; otherwise, I'd [check in with Atlassian support](https://support.atlassian.com/contact).

Best,

-dave

comments: author: ???? ??????????
body: [@Dor Hadad](/t5/user/viewprofilepage/user-id/5524069) have this problem too  

here <https://community.atlassian.com/t5/Jira-Work-Management-Questions/The-create-option-disappeared-from-the-New-Items-column-of-my/qaq-p/2464245#U2735641>


Tags: cloud

jira-work-management-cloud
Emmanuel Katto Uganda : Is there a way to bulk move issues in next-gen projects on Jira Cloud?
Asked by Emmanuel Katto:

Hi Everyone, I'm Emmanuel Katto from Uganda. Is there a way to bulk move issues in next-gen projects on Jira Cloud? I'd appreciate any suggestions or tips you might have. Your insights would be very helpful!

Thanks \& Regards

**Emmanuel Katto Uganda**


Answers:
author: Valerie Knapp
body: Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922) , welcome to the Atlassian Community and thanks for your question.

You could export the issues from the company-managed project and import them using the External System Import tool in the global Jira settings.

Please refer to the documentation for how to export and import in Jira cloud here -<https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-your-data-to-and-from-jira-cloud/>

I hope this helps but if you have other questions or get stuck, please just write again and either I or someone else will try to assist you.

Cheers


author: Luka Hummel - codefortynine
body: Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922) and welcome to the community!

If you are willing to use a third-party app, you could try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2733001)**.** Deep Clone allows you to clone issues in bulk and move them between projects. It is particularly useful when you need to duplicate the issues in a next-gen project and transfer them accordingly.

With [Advanced Project Clone](https://documentation.codefortynine.com/deep-clone-for-jira/project-clone#ProjectClone-AdvancedProjectClone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2733001), Deep Clone can also clone whole team-managed projects.

*** ** * ** ***

Btw, I'm actually going to visit Uganda in August. Any suggestions for a visit?


author: Clara Belin-Brosseau
body: Hello [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922)

If you're seeking for an easy way to **bulk clone all your issues** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2733001&utm_keyword=CS&utm_vendorID=4952) that allows you to clone issues with all their content (summary, description, custom fields, comments, attachments, etc.) and their child issues.

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/bulk-copy-up-to-1000-jira-issues-at-once?&utm_source=community&utm_medium=answer&utm_campaign=question_2733001&utm_keyword=CS&utm_vendorID=4952).

You can try the app for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


author: Fazila Ashraf
body: Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922)

Welcome to community!

Can you describe more on your ask?

It is generally possible to bulk move between team managed projects but i guess there is an additional factor in the ask that is causing concern to you.
JIRA and transaction issue
Asked by Johannes Fuenger:

Hello,  

hope someone out there may help with a solution/workaround.

The challenge:

I have a project containg two issue types: Task and Improvement:  

Task issues of type Task contain ideas for further extented implementation of a software (+1000). These tasks are initially of a status "open" and are categorized via a customfield A, B, C, D with a weighting value of 1 (=low) to 3(=high) giving the potential positive impact to the software.

<br />

If the implementation idea shall be implemented the Task will be moved to a status "tobeimplemented"  

Additionally there are issues of Type Improvement defined per category A, B, C, D,... with a field counting the weighting values of all implementation ideas in status "tobeimplemented".  

I have implemented this as a rule for the issue typ Task being executed for each Task being moved to status "tobeimplmented"  

The rule simply picks up the related issue of type improvement and adds the weighting factor of that issue to the custom counter of the related issue of type Improvement based upon its category..

The rule works fine, as long as I move task by Task to the status "tobeimplemnted"  

As soon as I do a bulk update and move more than one task to the status "tobeimplmented" it doesn't add to the actual value of the counter field, i.e.  
- I do a bulk update of two tasks of category A with weighting factor of 1 each.  
- The counter value before execution of the change 100.  
- the expected result should be 100 + 1 + 1 = 102  
- the rule is executed properl twice,  
- the audit log shows, that the counter value to be added by 1 in both cases is 100

It seems to be an transactional issue because two instances of a rule working on the same improvement issue at the sametime.

How may I solve the probelm? Any ideas?  

Kind Regards  

Johannes


Answers:
author: Trudy Claspill
body: Hello [@Johannes Fuenger](/t5/user/viewprofilepage/user-id/5470373)

You have posted the same question twice.

<https://community.atlassian.com/t5/Jira-questions/JIRA-and-transaction-issue/qaq-p/2732953>

You tagged that other post as "data center" and you tagged this post as "cloud". Which hosting type are you actually using?

comments: author: Johannes Fuenger
body: Trudy, thanks for the hint. It is the data center version.


Tags: data-center
Could someone provide me with an overview of the Jira system technical architecture please?.
Asked by Jose Lopez:

it is for my school


Answers:
author: Nicolas Grossi
body: [@Jose Lopez](/t5/user/viewprofilepage/user-id/5525643) I guess that the best option you have is to contact support.atlassian.com and explain your situation. You might have some info if support team review your case.

Nicolas

comments: author: Jose Lopez
body: thank you very much.


author: Trudy Claspill
body: Hello [@Jose Lopez](/t5/user/viewprofilepage/user-id/5525643)

Welcome to the Atlassian community.

Can you provide more information about the type of information you are trying to obtain?

Also, are you looking for information for the Jira Data Center product (self-hosted) or the Jira Cloud product (SaaS)?

You said this is for your school. For what purpose is the information going to be used?

comments: author: Jose Lopez
body: The information I need is this, it's about the tour in general, either one would work. As I said, these are educational purposes, it is for an end-of-semester project, thank you very much.  
This is the information I need, no need to be so specific.

1.- System architecture: provides an overview of the  
Technical architecture of the system.

2.- Platform and tools: Describe the platforms and tools.  
necessary to implement and run the system.

3.- Integrations: Details the necessary integrations with other systems.  
and applications.  
or is.


author: Trudy Claspill
body: Is this a project that you are doing for school credit? Are you asking us to point you to resources where you can get the information, or provide you with the completed information?

Do you have any knowledge about the Jira product and the purpose for which it is used? Why are you asking about this product specifically?

You are asking for information using very broad questions , each of which could lead to a dozen more questions that need to be answered.

For example, if you are asking about the Jira Cloud product, that is a "software as a service" product. In the case your question 2 is irrelevant because the platform and tools needed to implement the system are part of the service provided by Atlassian.

If you are asking about the Jira Data Center products, then you host it yourself. You provide all the systems and tools. Atlassian provides documentation you can reference to get the specifications for that.

The architecture of the system likewise depends on which you choose to implement.

As for your question 3, that would depend specifically on the systems and applications with with you want to know integrate.


author: Nicolas Grossi
body: [@Jose Lopez](/t5/user/viewprofilepage/user-id/5525643) Welcome, what is your license type ?

Nicolas

comments: author: Jose Lopez
body: i dont have a license because im doing a work for my university.
multiple approvers
Asked by Rajeev John:

HI,

Has anyone tried the approval process as mentioned on --

<https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/>

And if you have, does it work as mentioned on the tin?

Many thanks

Raj


Answers:
author: Ste Wright
body: Hi [@Rajeev John](/t5/user/viewprofilepage/user-id/5508192)

You've placed this question in Jira Work Management, but linked to a page in Jira Service Management support.

Do you need help with a JWM approval flow, or JSM? :)

Ste

comments: author: Rajeev John
body: Apologies. I need help with JSM, specifically with 2 stage change approvals.

Many thanks


Tags: cloud
How do I set up work flows for different Issue Types within the same Project?
Asked by Robert McClung:

Hi Everyone!

I have two different Issue Types within the same Project in Jira Work Management. These Issue Types need to have different work flows. However, when I go to the Work Flow Editor, I can only edit ALL Issue Types at once, not individual Issue Types. Is there a way to work around this?

I am primarily trying to have the different Issue Types flow to different Statuses on the Board when initially created, and then let the Automation rules work from there.


Answers:
author: Nicolas Grossi
body: [@Robert McClung](/t5/user/viewprofilepage/user-id/5303603) Workflows are per project and Issue types in jira

See: <https://community.atlassian.com/t5/Jira-questions/How-to-have-different-workflow-for-different-issue-types/qaq-p/702728>

HTH

Nicolas

comments: author: Robert McClung
body: Hello Nicolas,

Thank you. It looks to be possible, I just need to contact our Jira Admin. Thanks for the help!


author: Nicolas Grossi
body: [@Robert McClung](/t5/user/viewprofilepage/user-id/5303603) A pleasure!


Tags: cloud

jira-work-management-cloud
Sub-Tasks can't be pushed in to Current Sprint
Asked by Mehedi Hassan:

Main task is moveable in to the Current Sprint but it's not allowing to push Sub-Task of that Main task in to the Current Sprint. It always remains in the Backlog.

Does anyone know the reason?


Answers:
author: Trudy Claspill
body: Hello [@Mehedi Hassan](/t5/user/viewprofilepage/user-id/5519333)

Welcome to the Atlassian community.

Normally a subtask should move with its parent issue into and out of sprints. If you are seeing something different, we need more information to try to help you debug that.

Can you please provide a screen image of what you are seeing?

After moving the parent issue to the sprint have you refreshed your screen?

What type of project are you using? You can get that information from the Type column on the View All Projects page under the Projects menu.

comments: author: Mehedi Hassan
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thanks for your response.

In a few Projects, ST's are not behaving as expected.

It is a company-managed project. Main task \& ST are visible in Backlog. While I am trying to send both in the Current Sprint, Main task is being added without ST. And they are visible in Current Sprint \& Backlog respectively. While dragging by selecting both, both are being visible in the Current Sprint but after refreshing, I see that the Main task is in the Current Sprint and ST is still in Backlog.

I am sharing a few pictures for a better understanding...![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/330654i7A985B7A2E0AC400/image-size/large?v=v2&px=999 "4.png")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/330655i14880E5CB53D73B0/image-size/large?v=v2&px=999 "3.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/330652iB752E00F4DCAFFF5/image-size/large?v=v2&px=999 "2.png")![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/330656i4F9DA02F8E029279/image-size/large?v=v2&px=999 "1.png")


author: Trudy Claspill
body: Thank you for those images.

What is the project type you're using? You can get that information from the View All Projects page under the Projects menu.

What browser application are you using? Have you tried this in another browser application?

Do other users have the same experience?


author: Mehedi Hassan
body: team-managed projects are giving this issue.

Normally I use Chrome browser. Just now I tried on Microsoft edge and the ST is not visible anywhere, I can only see the Main Task.

Everyone in my team having the same issue, we are all using Google Chrome as browser.


author: Mehedi Hassan
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   
Is there any update for me?


author: Trudy Claspill
body: I have not been able to recreate your issue.

I recommend that you ask your Jira Administrator to open a support case directly with Atlassian about this.

It would be great if you would report back here what you learn.


Tags: cloud
Not able to create Groups
Asked by Yash Pradhan:

Hi Team,  
I have a Site admin rights but i am not able to create or edit groups earlier which were created by me by with same configuration, Is there any new implementation has been done that moving forward only ORG Admin can Create/edit Groups.  

2. Is there any way to provide limited access to user where they can add/remove anyone people from particular group .  


Answers:
author: Sagar
body: Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)

A Site Admin can create a user or group at the site level. You might want to ask your Organization Admins if you can be elevated to that level of access.

Please check the below document for what are the different types of admin roles and what they can do.

<https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/>


Tags: cloud

jira-work-management-cloud