youngmon/atlassian-qna huggingface dataset:
why confluence is automatically logging out the user when same user tries login jira on one server?
Asked by Ayman Mohamed:

i have jira+confluence installed in one server both with delegated ldap authentication + internal directory (copying users on login)

The problem i am facing is that when i try login simultaneously on both applications, the later session expires former one (e.g: if i login to jira first, then tried login to confluence in parallel then my confluence login go through however i get logged out of jira and vice versa)

i am quite new to jira so i appreciate your help on this.


Answers:
author: Kirubel Tesfaye
body: Hi [@Ayman Mohamed](/t5/user/viewprofilepage/user-id/1327704),

This happens because the cookies for both products are the same. For solution check out the link below and see the Resolution section.

<https://confluence.atlassian.com/confkb/asked-to-authenticate-when-switching-between-confluence-and-jira-665420398.html>

Hope this helps!

comments: author: Ayman Mohamed
body: thank you so much, this is working now ... appreciated


Tags: atlassian-support

confluence-server

jira

jira-server

server
Cant create or edit pages in confluence
Asked by Jon Lavercombe:

We had an upgrade on the weekend to our confluence version and there seems to be an issue with creating / editing the pages. I've tried in both chrome and IE but the same issue occurs

![Capture.JPG](/t5/image/serverpage/image-id/22525i4589977E9AB74D54/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Nic Brough -Adaptavist-
body: Does the log file have any errors recorded? Could you explain "can't create/edit" in more detail - describe what you are doing and what happens on-screen.

If it is an error where the opened page seems to just hang, could you try turning off collaborative editing (in the admin section) and see if you can create and edit without it.


Tags: confluence-server

server
Logo on Header of PDF export
Asked by Henricus Fluthgraf:

Hi together,

i want to Export "ONE" Page to PDF. In this case it is impossible to define a Image in the Header

(Version:1.0 StartHTML:000000249 EndHTML:000078450 StartFragment:000078054 EndFragment:000078367 StartSelection:000078054 EndSelection:000078367 SourceURL:<https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html> Advanced PDF Export Customizations - Atlassian Documentation

++**Single page exports don't support [adding HTML headers and footers via the PDF Layout page](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html#CustomizeExportstoPDF-HeadersandFooters)**++)

is there any possability as a workarround:

e.G.

Including the Logo to the page in the Top area.

Problem here: The page titel is above the logo.

* is it possible to hide the Pagetitel
* is it possible to define it only for one page?

Best Henry


Answers:
author: Henricus Fluthgraf
body: Yes, i can Change the Header, but if i understood it correctly, i can not put a Image into this area.  
See Ticket Atlassian (from 2012 unsolved until now / please vote for it)

[**https://jira.atlassian.com/browse/CONFSERVER-16733**](https://jira.atlassian.com/browse/CONFSERVER-16733)

**best Henry**

comments: author: Patrick Cartier [Candylio]
body: You can put an image into the header for space exports not for single page exports.

<https://confluence.atlassian.com/doc/advanced-pdf-export-customizations-198806890.html>

Please scroll down to the "Adding Images to Headers and Footers" section

My suggestion above (and maybe this wasn't clear) is to follow the instructions for editing the heading in a space export then doing a custom export and only selecting one page. This is the workaround.


author: Patrick Cartier [Candylio]
body: Hi [@Henricus Fluthgraf](/t5/user/viewprofilepage/user-id/1185544),

You can edit the header and footer as you would for a space export then do a custom space export to pdf and only select the one page you want to export.

If you want to hide the page title you can follow this answer:

<https://community.atlassian.com/t5/Confluence-questions/Export-PDF-Exclude-Page-Title/qaq-p/203042>

Hope this helps.


Tags: export

pdf

server
Where can I find the Confluence Import "format"?
Asked by Chris Lees:

Apologies for a basic question, but I don't know where to start.

I have a customer who has asked me to export some documentation from my application into a format that they can then import into their (server) Confluence.

I have flexibility around what I technical format I generate to do that (eg MD, HTML, XML, JSON...), but I'm struggling to find the correct format/syntax I need to create in order for it to be imported.

Could somebody point me to the correct URL please?


Answers:
author: Christo Mastoroudes _Adaptavist_
body: HI,

It is not completely clear what you are trying to achieve but perhaps this can help.

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

[https://confluence.atlassian.com/doc/restoring-a-space-152036.html?_ga=2.243427650.654176454.1526895563-2065922251.1443711799](https://confluence.atlassian.com/doc/restoring-a-space-152036.html?_ga=2.243427650.654176454.1526895563-2065922251.1443711799?)

Also note that spaces can be imported from the general administration section, look for Backup \& Restore. Spaces can be exported from the space tools section in the bottom left corner.

If I recall only XML exports can be imported.

comments: author: Chris Lees
body: Thanks Christo.

I have a completely external application - not Confluence! - which generates documentation. My customer wants to take this documentation and import it into their internal Confluence without having to re-type it in again.

From your reply, I think what I need to do is mirror the Confluence XML format so that the customer can import it again.

If so, do you know whether that XML format is formally documented anywhere? If it is not, then I guess I need to create some test data in Confluence, exporting it to XML and then try to reverse-engineer / guess how it is put together?


author: Chris Lees
body: Is this the correct link perhaps?

<https://confluence.atlassian.com/doc/confluence-storage-format-790796544.html>


author: Daniel Eads {unmonitored account}
body: That looks right.

We've got the same thing going on with a WordPress export right now. While Confluence Server only accepts the XML import, there is a [multiformat import plugin for Cloud](https://marketplace.atlassian.com/apps/1213816/universal-importer-for-confluence?hosting=cloud&tab=overview). In my case we do have access to a Cloud instance so we're using that to import HTML files and then exporting the resulting Confluence space to XML.

Glad you're able to work on exporting to an XML format that Confluence will accept. Seems like a good opportunity for someone to make a Server plugin that accepts HTML/Word/etc.


author: Chris Lees
body: That's great.

Thanks so much for your help.


Tags: confluence-server

server
Got links to anchors? Want them to work in exported PDFs?
Asked by Graham Hannington:

If you insert a link in one Confluence page to an [anchor](https://confluence.atlassian.com/doc/anchors-139442.html) in another Confluence page, and then you export both pages to PDF, the link doesn't work in the exported PDF file.

This bug was reported to Atlassian in 2011. I'd like them to fix it.

If you, too, would like this bug fixed, please vote for the corresponding Jira issue, [CONFSERVER-23324](https://jira.atlassian.com/browse/CONFSERVER-23324).


Answers:
author: Graham Hannington
body: Please feel free to invite others to vote for this issue.

Am I attempting to "game the system"; to jump the bug-fixing queue? Sure. After 6 years of inactivity from Atlassian on this issue, I thought it was worth a try.


Tags: pdf
What is the best plugin for creating a bespoke UI for Confluence (Server)
Asked by Paul-Julian:

We are looking at various UI skins for Confluence and was wondering what everyone is using or trialed?

We have over 10 spaces which we want to brand and be consistent theme but also unique to the audience's needs.

What is everyone using, what plug-ins or do you design your own HTML skins easier?


Answers:
author: Ollie Guan
body: Hi [@Paul-Julian](/t5/user/viewprofilepage/user-id/1373133),

This plug-in is very practical for us.

I suggest you try it out.

[https://marketplace.atlassian.com/apps/15231/refined-theme-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/15231/refined-theme-for-confluence?hosting=server&tab=overview)

comments: author: Paul-Julian
body: Cheers, will have a look at it!


Tags: confluence-server

server
Left nav bar not working on Mac Safari - rendering issue?
Asked by Simon Ritchie:

The left hand menu appears to bottom out \& am unable to 'scroll' all the way down on an extended menu list to view or select items at bottom.

In addition, on the Confluence main landing 'Your Work' page, the bottom left hand icons for Profiles, Notifications, etc aren't visible.

Appears to be a rendering issue where the Left hand slide out menu bar is unable to scroll all the way to the bottom?


Answers:
author: AnnWorley
body: Interesting. For me, the Confluence Cloud instance we use for testing has a frozen left sidebar in both Chrome and Safari. Have you narrowed this down to Safari only on your Mac? I am using Safari Version 11.1 (13605.1.33.1.4). Is that what you are using?

The "Your work" list on the right is scrollable in that view but the sidebar is static. Here is a screen shot of Safari on my instance:

![Mywork.png](https://community.atlassian.com/t5/image/serverpage/image-id/22579iB35CBE5532B1AF2D/image-dimensions/528x612?v=v2 "Mywork.png")

Please post a similar screen shot so we can better understand what you are seeing.

Thanks,

Ann

comments: author: Simon Ritchie
body: Hi Ann,

Thanks for trying to help out here - you can see here on the bottom left of the screenshot, the profile/notifications icons are hidden (you can just see the 'red' tip of the notifications icon, and it isn't possible to scroll down. Even with a full menu on the left menu bar, it doesn't allow for it to scroll down, as if the render is way out of line with the actual browser border.

The issue presents when using Safari 11.0.3 on a 2017 MacBook Pro.

If I switch to Chrome, it appears to work fine.

![Screen Shot 2018-05-22 at 3.36.05 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/22603iB0DA1D45992FE8AD/image-size/large?v=v2&px=999 "Screen Shot 2018-05-22 at 3.36.05 pm.png")


author: AnnWorley
body: Thanks for the screen shot and browser version. Based on the Cloud [Supported browsers](https://confluence.atlassian.com/cloud/supported-browsers-744721663.html#Supportedbrowsers-5) doc, I speculate that it is either your browser version (since it displays ok on my Safari 11.1) or else the screen resolution on your Mac. Mine is on the default for the screen; the doc mentions it has to be at least 1024x768.

To resolve the issue so you can use Safari with Cloud, if possible, please update your browser ([involves updating Mac OS](https://support.apple.com/en-us/HT204416)) and try a different screen resolution in System Preferences under Displays.


Tags: cloud

confluence-cloud
How to show a list of blog post in left menu.
Asked by tiendungitd:

Hi,

Is there any chance to get the blog visible in the left Menu in/below the page tree? such as

**Page tree**

\\__page1

\|___page 1.1

...

**Blog**

\\__2018

\\___May

....

I'm using Confluence server

Thanks.


Answers:
author: Alana Fernando
body: [@tiendungitd](/t5/user/viewprofilepage/user-id/662901), to the best of my knowledge this is not possible in default confluence.

comments: author: tiendungitd
body: Thanks [@Alana Fernando](/t5/user/viewprofilepage/user-id/1134267), so I can configure in "Configure Sidebar " to add Blogs sections in left menu, that still good enough.


author: Alana Fernando
body: Sure it is ?


author: Angel Martin Rubio G?mez
body: Did you get it?

Regards
How to add members to existing group?
Asked by Michelle Stanforth:

I feel like this is probably somewhere, but I can't find the "how to". I'm trying to add members to an existing. I should be able to add people to groups, right? Could you please point me in the right direction or help me accomplish this? I go to "permissions" and don't see where I can actually click a group name or anything like that to edit who are members of that group. Thank you in advance.


Answers:
author: Yogesh Mude
body: Hi [@Michelle Stanforth](/t5/user/viewprofilepage/user-id/1404345),

The process is as follows..

1. Choose the cog icon, then choose General Configuration
2. Choose Groups in the left-hand panel
3. Choose the group to which you want to add users
4. Choose Add Members
5. Type the username(s) of the people you want to add to the group  
   * If you want to add more than one member, separate the usernames with commas
   * You can also search for and select users by choosing the search icon
6. Choose to Add to add the member(s) to the group

comments: author: Michelle Stanforth
body: I'm only seeing "Projects" when I select the cog icon, which is perhaps where I'm getting lost. When I try to configure settings within the Confluence page or Jira Dev Tools, I don't see any option that says "General Configuration" when I select that settings icon.


author: Yogesh Mude
body: If you are able to see only projects that means you don't have administrator permission.

Please contact your tools administrator and check if you have Administrator rights or not.
Adding Members to Group
Asked by Michelle Stanforth:

I feel like this is probably somewhere, but I can't find the "how to". I'm trying to add members to an existing. I should be able to add people to groups, right? Could you please point me in the right direction or help me accomplish this? I go to "permissions" and don't see where I can actually click a group name or anything like that to edit who are members of that group. Thank you in advance.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Michelle Stanforth](/t5/user/viewprofilepage/user-id/1404345),

just a Confluence Administrator can do that. Probably, you need to ask to a Confluence Admin.

Regards,

Fabio


author: Michelle Stanforth
body: I'm only seeing "Projects" when I select the cog icon, which is perhaps where I'm getting lost. When I try to configure settings within the Confluence page or Jira Dev Tools, I don't see any option that says "General Configuration" when I select that settings icon. (I'm using Jira Confluence.)


author: Fabio Racobaldo _Herzum_
body: Hi Michelle,

you should be able to do that using "User Management" section reserved to Administrators.

Here step by step guide <https://confluence.atlassian.com/doc/adding-or-removing-users-in-groups-138321.html>

I don't know if you are using AD and/or JIRA in order to have users in your Confluence instance. In that case, you should share how this integration has been performed.

Ciao,

Fabio
present page with children
Asked by Benji:

I have a huge "document" which I divided into children-pages. That works nicely, but now I want to present the full document to others.

I tried several options, all not with the result I am looking for. 2 of them get close, but not good enough:

**Include macro**

Aside from the amount of work to get this done, I miss the page name as header. Would be nice to have as option for the macro to include the page name at the top.

**Space Settings--\>Content Tools--\>Export to PDF**

Requires some selection work, but most problematic is that the result is non-editable. At specific points the layout get's ugly like one line at another page.

Is there another solution which I missed?


Answers:
author: Benji
body: I found a solution which is a bit cumbersome, but does seem to work:

- at the children page, place the entire content inside a {Excerpt} Macro.

- At the top page, create {children display} macro with options:

-- heading style to h1

-- Excerpt Display to Rich Content


Tags: cloud

confluence-cloud
Multi Excerpt inline comments
Asked by ????? ????:

Hello everyone.

I have a question about macro Multi Excerpt.

We'd like to use this macro in our company, but I need some information.  
Do you know, could I use standard inline comment on part of pages created by Multi Excerpt?

Thank you.


Answers:
author: Maarten Cautreels
body: Hi,

I just gave it a try and I could inline comment on the source page only. So I couldn't add an inline comment where the excerpt was included. (For the reference: you can't add inline comments to content generated by macro's anyway)

On the other hand, do know that you can try a plugin for free for 30 days (and even extend the trial up to 5 times).

Best,

Maarten
Wrong SSL Certificate
Asked by Ivo Yueh:

I followed the directions documented at <https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html>, using OPTION 2. I installed my CA provided certificate into the keystore and updated the server.xml config file, but the SSL certificate offered when hitting HTTPS is NOT the same certificate that I imported. Rather, it appears to be a self-signed one instead.

I've also tried following the direction from the CA at <https://support.comodo.com/index.php?/Knowledgebase/Article/View/1080/0/tomcat-ssl-certificate-installation>, but adding keyAlias prevented the site from being accessed via HTTPS.

I'm running a Fedora server and am specifying the keystore location.


Answers:
author: Ivo Yueh
body: I resolved this by reissuing the certificate, and following the directions [here](https://www.sslsupportdesk.com/troubleshooting-advanced-tomcat-x509-failed-to-establish-chain-from-reply/) to import the entire chain of certificates from the CA.
e-Mail Notifications
Asked by Vara:

Hi there

I've create a content specific page for my team and is it possible for them to receive e-mail notifications?

I tried changing email settings in settings but doesnot work. Is there something else that I should try?

Looking forward for your inputs,

Thanks

Vara byreddy


Answers:
author: Nic Brough -Adaptavist-
body: How are you telling Confluence how and when these people should be emailed?

comments: author: Vara
body: Hi Nic Brough thanks for your reply. Just one email at the end of the day to summarise the key changes to the confluence pages they have access to.

I tried to change the email settings at Profile? Settings\>email . Attached the screenshot.

![email settings.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/22496iD83000A8C7D9A9CB/image-size/large?v=v2&px=999 "email settings.PNG")


author: Nic Brough -Adaptavist-
body: Ok, you've set up email to go out on changes. The emails will be sent when things are changed.

That answers your original question really. The new one seems to be about getting a summary instead of immediate emails on change, which I'm afraid Confluence does not (yet) do.


author: Vara
body: Though I have changed the settings, I have not received any e-mail notification. I was looking for either of the options (one summarized e-mail notification or e-mail notification for every change) but nothing seems to work.


author: Vara
body: Just admin had to turn on the e-mail notifications, it worked :) Thanks Nic for your inputs
Link to section of page goes to wrong section
Asked by Joshua Augustinus:

I'm trying to link to a certain section of the page but it is not working. The url I'm using is:

<https://telemedcare.atlassian.net/wiki/spaces/TMCPKBS/pages/201850881/Clinical+Portal+FAQ#ClinicalPortalFAQ-Changetheorganisationoruserahubislinkedto>

I'm trying to go to:

*Change the organisation or user a hub is linked to*

I'm testing on Chrome. However, if I go to the page and select the link manually at the top of the page it works.


Answers:
author: AnnWorley
body: Anchors work from the Table of Contents macro but not when accessed another way, you say?

Thanks for the link, Joshua, I played with it for a few minutes and saw it is a great example of this bug: [Page Anchor Links Position Incorrectly When Used](https://jira.atlassian.com/browse/CONFCLOUD-52784). I cannot explain why the exact same link that works in the TOC will not work when I paste it into a browser or click it as a link.

As a comment on the bug report describes the issue:
> Attempting to link to an anchor in the middle of a long page results in landing almost 9 full screens worth above the intended anchor.
>
> My page includes a table of contents macro, and many pictures of diagrams.
>
> Clicking on the Table of Contents link to the same anchor works perfectly.

Please vote and/or comment on the bug to communicate directly with the development team. Since you are experiencing a bug, you may be interested in our [Bug Fixing Policy](https://confluence.atlassian.com/doc/bug-fixing-policy-206865207.html).
old and test servers have same server ID, does it cause performance issues
Asked by Vamsi Krishna Reddy:

We are planing to move confluence server to new machine with IP differ, we are testing the process and currently running confluence 3.4, we copied the data to new server and brought up, but I noticed that original server and test server have same Server IDs, does It cause Performance or License Issues or any other Issues, Please let me know.

one more Doubt: Is there any possibility to take users and groups backup excluding data and other things?

Thanks in advance.Thanks!

Vamsi Krishna


Answers:
author: Vickey Palzor Lepcha
body: What do the logs say ?


author: Vickey Palzor Lepcha
body: Check your default backup location - that must have been changed.


author: Vamsi Krishna Reddy
body: Found that its authenticating against AD, test server is working fine currently except backup issue. Now need to go 3.5.x,

When moving to 3.5 getting the attached error

Thanks!

Vams![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/22653i4A5CAE5FC7291486/image-size/large?v=v2&px=999 "image.png")i Krishna


author: Vamsi Krishna Reddy
body: Confluence moving to new server and then upgrading to new version.


author: Vamsi Krishna Reddy
body: Is it possible to check from Confluence side, what type of authentication being used?


author: Vamsi Krishna Reddy
body: I am seeing that **User Directories**is delegated LDAP authentication and not seeing that Confluence is using JIRA's User server.


author: Vickey Palzor Lepcha
body: Script and Documentation for ?


author: Vickey Palzor Lepcha
body: Login to JIRA - go to User Management - on the extreme left column , you will see the type of directory used , if it is internal jira directory - it says so as displayed,


author: Vamsi Krishna Reddy
body: How to conform that whether using JIRA Internal directory or not?


author: Vamsi Krishna Reddy
body: Thanks for the information and quick response,

Does we have any Script and Prepared step by step process(documentation)?


author: Vickey Palzor Lepcha
body: As for users and groups - you need to do it at database( considering you are using JIRA INTERNAL DIRECTORY)


author: Vickey Palzor Lepcha
body: Go to your atlassian account - for the same server id you will get developers id...copy it and paste it on your test environment,