youngmon/atlassian-qna huggingface dataset:
Unable to access bugs.mojang.com Jira account
Asked by Modest bob:

I signed up for bugs.mojang.com a few years ago and saw one of my posts I would like to delete. However, I cannot access my account as I do not remember the password or username associated with it. I attempted to recover my account by selecting "I forgot my username" (selecting "I forgot my password" does not work either) and entering the email I think was associated with the account, but never received the email (yes, I **have** checked the junk/spam folders and did not receive the email). I am then redirected to a screen that notifies me that the email has been sent and instructs me to "contact Jira administrators if the email does not arrive." How do I contact the administrators?


Answers:
author: Jack Brickey
body: Hi [@Modest bob](/t5/user/viewprofilepage/user-id/5567292) , there isn't any way we can determine you admin unfortunately. I suggest you go to that site and try to connect via the one of the available options.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Automatically create JIRA story when another JIRA is marked as done
Asked by Sinjini Chattopadhyay:

I have a 'Project A' which has stories and subtasks worked upon by 'Team1'. Once Team1 marks the sub-tasks as Done, I need to create story/ sub task in 'Project B' for 'Team2' to start looking into it. Is there any possible automatic solution in JIRA for the same ? Or if anyone of you have experienced similar situation and handled it differently and can help me with the same please.

Thanks in advance for your time and solution.


Answers:
author: Seon Shakespeare
body: Hi Sinjini,

You can automate this sort of thing using Jira automation!

1. **Create an automation rule** (in **Administration** \> **System** \> **Automation**).
2. **Set it to trigger** when a "Project A" sub-task transitions to "Done"
3. **Add an action** to automatically create an issue in "Project B" copying over details from the original sub-task.

Hope this helps!

comments: author: Sinjini Chattopadhyay
body: Thank you very much Seon. I am trying this approach and will update on the results.


author: Sinjini Chattopadhyay
body: Hello [@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193) , I dont see System or Automation under Settings. Only Projects is available. Does it require a special plugin ? Please if you could help.


author: Seon Shakespeare
body: Hi Sinjini,

You need Jira administrator permissions to see those "System" and "Automation" settings. It sounds like you might not have that level of access just yet.

The best thing to do is reach out to your Jira administrator. They should be able to help you out!

Hope this helps!


author: Florian Bonniec
body: Hi [@Sinjini Chattopadhyay](/t5/user/viewprofilepage/user-id/5567281)

AS both task need to be in different project it cannot be subtask.

You could create an automation for JIRA for this use case. Make sure to create a global automation scoped on Project A and B. Then use trigger task resolved, add the condition the task which is resolved need to match and then add the action create new task, you could also link both task in that same automation.

Regards

comments: author: Sinjini Chattopadhyay
body: Thank you very much for your prompt support. Can you please help me with the steps to follow. Apologies to bother you for details.


author: Florian Bonniec
body: You can create a rule from this url

\<baseURL\>/secure/AutomationGlobalAdminAction!default.jspa

You need to be jira admin in order to be able to create and configure a rule that are scoped across multiple projects.

In the detail section, Scope, select Multiple projects then Restrict to projects and select Project A and B.


Tags: data-center

jira-data-center
Customer URL to view tickets they've raised with the help desk
Asked by Phil Murphy:

How do I give my customers a url where they can see all the open and closed tickets that they've raised with the service desk?


Answers:
author: Seon Shakespeare
body: Hi Phil,

You can give your customers a direct link to view their requests. Just take your customer portal URL and add /user/requests to the end.

**Example:** If your portal URL is <https://yourcompany.atlassian.net/servicedesk/customer/portal/1>, the full URL would be: <https://yourcompany.atlassian.net/servicedesk/customer/portal/1/user/requests>

Hope this helps!

comments: author: Phil Murphy
body: Hi Seon,

Excellent, that's just what I need.

Thank you!

Best.

Phil


author: Seon Shakespeare
body: You're very welcome! Feel free to mark my comment as the**accepted solution**, so others can find it easily. Cheers!


Tags: cloud

jira-service-management

jira-service-management-cloud
Imposible to check an save change after to add "Custom fields" : Percentage of completion...
Asked by Samir Belahouane:

Dear all,

After to add a "Custom fields" that are supported :

- Percentage of completion

- Planned start date

- Expected end date

- Estimated time (day)

- Time spent (day)

It is impossible to check and save these changes, i have a alert message :

"Custom fields aren't supported. Undo this change or ask your Jira admin to make sure that the ticket type and the project the ticket belongs to are supported."

Thank for your assistance!


Answers:
author: Marc - Devoteam
body: HI [@Samir Belahouane](/t5/user/viewprofilepage/user-id/5567176)

Welcome to the community.

What type are your custom field, can you show the config.

Are they types ootb by Jira or are they types added via a marketplace app and where are you trying to use the fields?

Where have you made these fields in via the cog wheel and issues section or in a Team managed project.

comments: author: Samir Belahouane
body: ![A.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341775i356B75A2F7DEEC23/image-size/large?v=v2&px=999 "A.jpg")![C.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341776i62F47BBA72C74D6C/image-size/large?v=v2&px=999 "C.jpg")![E.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341777i7446210D61060F2E/image-size/large?v=v2&px=999 "E.jpg")![F.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341778i2DC53DA712495E7C/image-size/large?v=v2&px=999 "F.jpg")


Tags: cloud

jira-cloud

jirasoftware
How can I notify a group email when a issue is raised or closed without adding them as assignee?
Asked by Resmi Ravindran:

I want to know if we can share the JIRA ticket issue with a group email which will be stored in the emails for future references. They shouldnt be notified for the changes in the ticket. its only a one time email should be sent once a ticket is raised.   
how can we do that in JIRA?


Answers:
author: Mikael Sandberg
body: Hi [@Resmi Ravindran](/t5/user/viewprofilepage/user-id/5567401),

Welcome to Atlassian Community!

You have a couple of options. You can create an automation that tiggers on issue created that sends the email to the group. You other option is to create a group in Jira that has the same users in it and then add that group to the notification scheme the project is using to notify them when an issue is created.

comments: author: Resmi Ravindran
body: Thankyou for the response Mikael, I will try these options.


author: Igor Medeiros - Modus Create
body: Hi [@Resmi Ravindran](/t5/user/viewprofilepage/user-id/5567401)

Not sure if you find a definitive solution for this question yet.

Anyway, I want to mention that our app [Notification Assistant for Jira](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview) allows you to create fully customizable notification schemes where you will be able to set a rule to send this notification only when an issue is created.

Feel free to reach out if you'd like to know more.


author: Prachi Bolar
body: Hi [@Resmi Ravindran](/t5/user/viewprofilepage/user-id/5567401) ,

Welcome to Community

For automation, you can create something like this

project settings \> automation.

Trigger: Multiple events

Action: Send email

To : ( it can be a group)

Subject and content as per your choice

The scope of the automation can be a single project or multiple projects in case you want to run it on multiple project

The scope can only be modified in the [global administration](https://bolarprachi.atlassian.net/jira/settings/automation#/rule/new).

For scope: <https://support.atlassian.com/cloud-automation/docs/what-are-rule-details-in-atlassian-automation/>

![Screenshot 2024-08-14 at 4.09.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341700iFE855621B2E9AB90/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 at 4.09.27?PM.png")

Thank You,

Prachi

comments: author: Resmi Ravindran
body: Hello Prachi, Thankyou for the response. Looks like I cannot access Project settings due to permissions. I need to check with my administrator and will follow the steps you mentioned once i receive it, Thankyou again, have a good day!


author: Prachi Bolar
body: Thank you for your reply :) yes that's right you need to have Jira admin permission to be able to do this, Once you have it you should be able to follow automation or the notification scheme method as well


Tags: cloud

jira-cloud
Jira - Dev not receiving any mails regarding jira tools. Basic notification not there.
Asked by shamil707:

I am using jira free tier one i have seen it is free but my team not receiving any mail updating of the jira items.   

Should i add it manually.. like attached.  

is it free or i need pay..  

Please refer my screenshot. after adding i am able to receive.![Screenshot 2024-08-13 at 5.39.57?PM.png](/t5/image/serverpage/image-id/341474iDDDF3A75B898A556/image-size/large?v=v2&px=999 "Screenshot 2024-08-13 at 5.39.57?PM.png")


Answers:
author: Andy Heinzer
body: Hi [@shamil707](/t5/user/viewprofilepage/user-id/349720)

I understand that you have the free plan for Jira, and your team mates are not receiving notifications. I did a lookup of their accounts, and none of their email addresses appear to be in our suppression list.

I can see there have been delivered messages to users on your site today. The most likely explanation is that your teammate's mail server might have marked these as spam or quarantined the messages. If that's the case, then I would have those users check their spam folder and reach out to their mail admin for additional help.

But being this is a free plan site, it does leave another possibility.

There are additional limitations to the total number of notifications which can be sent in a day on a free plan. More details in [What is the Free Jira Cloud plan?](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/) From that page:
> Jira can send a maximum of 100 emails per day on the Free plan. After 100 emails, notifications are paused until the following day. You can [upgrade your plan](https://confluence.atlassian.com/adminjiracloud/jira-cloud-plans-972338880.html) to allow for more email notifications.

Although this would only explain if some messages were not being delivered from a free plan site. I can see in the mail logs on our side that there are messages being sent by that site today to your users. If those users are not seeing these, I'd recommend they check their spam folder as the mail server is showing me these have been delivered.


Tags: cloud

jira-cloud
How to change the Jira issue status REST API?
Asked by kumar:

Hi all,

As a title say, I am trying to change the jira status using REST API.

I have written a small script. Unfortunately, it is not working as expected.

Can anyone look into script and let me know if I am missing something?

```
url = "https://domain-name.atlassian.net/rest/api/2/issue/{id}/transitions?expand=transitions.fields"

headers = {

  "Accept": "application/json"

}

json_data = {

        "update": {

        "comment": [

            {

                "add": {

                    "body": "Issue is rejected."

                }

            }

        ]

    },

   "transition": {

     "id": "161"

   }

  }

for issue_id in issue_ids:

    response = requests.request(

   "POST",

   url.format(id=issue_id),

   data=json.dumps(json_data),

   headers=headers,

   auth=auth

   )
```

Thanks in advance


Answers:
author: Trudy Claspill
body: This is a duplicate of your earlier question:

<https://community.atlassian.com/t5/Jira-questions/How-to-reject-issue-based-on-issue-id-using-REST-API-Jira-Python/qaq-p/2782063>


Tags: cloud

jira-cloud

rest-api
Automation stopped working after modification in permission
Asked by Jithesh:

I am working on a Training Life Cycle workflow.

I have two automation:

1) When a Form is submitted by Requestor it automatically create an Issue and auto assign it to Learning SPOC

2) When the Learning SPOC move / transition the request to an SME it should automatically create a sub task and assign for the issue and sub task to the SME.

The automation was working fine.

Then I made a few modifications in the Permission scheme, as I wanted only the current assignee of the issues to have edit right. I have given Edit Issue right to "Current Assignee" and kept Create issue permission for "Any logged in user". Now both the above automations are not working.

Can anyone guide how to fix it while I wanted to keep the changes in permissions.


Answers:
author: Pramodh M
body: [@Jithesh](/t5/user/viewprofilepage/user-id/4684624)  
Automation for Jira runs with atlassian-addons-project-access User access for Permissions in Permission Scheme  
Permit the add-on access wherver necessary to have a permission for Automation that needs modifications in issue  
Thanks

comments: author: Jithesh
body: Hi Pramodh,

Based on your suggestion, I have added atlassian-addons-Project-access in "Assign, Edit, Close, Create \& Transition issues" in the Permission Scheme mapped to the project. but the Automations are still not working...


author: Jithesh
body: Hi Pramod,

In workflow for Transition I have additionally the only Assignees condition.

I think that was blocking in from getting executed plus I have add atlassian-addons-Project-access for all the individual Permissions. It seems to be working now....

Thanks


Tags: cloud
Am I able to add fields/text boxes to the project details?
Asked by Samantha Sales:

I am looking to add additional fields that would be beneficial to my teams project details. For example an additional text field that they can add in a vendor ticket #. I noticed you can create new fields for issues in the issue layout but is there a similar feature for the project details?


Answers:
author: Mikael Sandberg
body: Hi [@Samantha Sales](/t5/user/viewprofilepage/user-id/4735891),

Welcome to Atlassian Community!

The short answer is no, you cannot add fields to the project detail view.

comments: author: Samantha Sales
body: Thank you! I figured it probably wasn't editable but just wanted to see if I missed anything.


author: Ismail Sanni
body: Hello [@Samantha Sales](/t5/user/viewprofilepage/user-id/4735891)

There is no 'Project screen' to edit so I don't think that is possible.
Satisfaction survey
Asked by Brenno Maia:

How to customize satisfaction survey?

Is it possible to add in an automatic notification on the portal?


Answers:
author: Jes Kampman
body: You could use Automation so that \[Proforma\] "Forms" are attached to the ticket, including on the portal, so that the Reporter/Customer can fill out a "survey" form with whatever fields you want on it.

See this page for further info: <https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551>


author: Vishwas
body: Hey [@Brenno Maia](/t5/user/viewprofilepage/user-id/4628713)

From the tags I could see it is Jira work Management (JWM), if that is the case.

Out of the box Customer Satisfaction is not there, its only available for Jira Service Management(JSM).

If you are having JSM please follow pramodh's answer.

Even though if you have JWM you can try adding on exploring here <https://marketplace.atlassian.com/search?query=survey>

Regards,

Vishwas


author: Pramodh M
body: Hi [@Brenno Maia](/t5/user/viewprofilepage/user-id/4628713)

Welcome to the Community!!

Here's the feature in Jira Service Management!!

<https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats>

![Feedback.png](https://community.atlassian.com/t5/image/serverpage/image-id/180814iEBF0FB5E512FDD4B/image-size/large?v=v2&px=999 "Feedback.png")

You may choose plugins if you need more customization

<https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira?tab=overview>

Thanks,  
Pramodh


Tags: cloud

jira-service-management

portal
How to hide old Done issues in the Board?
Asked by alessandro-newzoo:

Hello!

Is there a way to hide Done issues older than, say, 2 months?

We will quickly start having thousands of issues in the Done column which are rendering the vertical scrolling very painful, and the view very overwhelming to look at.  

I know something similar is possible in Software, is there a specific reason why this seems to not be possible in Work Management?

Thank you,

Alessandro


Answers:
author: Ang?lica Luz
body: Hello [@alessandro-newzoo](/t5/user/viewprofilepage/user-id/4727070),

Thank you for reaching out to the Atlassian Community!

When it comes to Done issues, they are removed from the board after 14 days as Utkarsh Agarwal mentioned.

Currently, it's not possible to configure when it will be removed.

There are feature requests suggesting improvements for that:

* [Ability to configure Core board to show issues for more than 14 days and remove issues before 14 days](https://jira.atlassian.com/browse/JWMCLOUD-19)
* [Functionality to change 14 days disappearing setting from the board for the completed issues.](https://jira.atlassian.com/browse/JWMCLOUD-21)

Please, click on **Vote for this issue** and also **watch** to receive updates from our product managers.

Also, allow me to answer your other question. The tickets are only removed from the board, they won't be deleted.

You can find your Done tickets by going to Issues on the left sidebar or Filters \> Advanced search.

Kind regards,  
Ang?lica

comments: author: alessandro-newzoo
body: Thank you Ang?lica!


author: Utkarsh Agarwal _Nagarro_
body: Hi [@alessandro-newzoo](/t5/user/viewprofilepage/user-id/4727070) ,

As per my understanding currently in JWM boards , the issues will disappear in 2 weeks(14 days) when it gets marked as DONE from the core board.

Also, Currently, business board have a limit of 1000 issues. The boards will display the first 1000 issues added to it. So kindly note, post 1000 newly created issues will not be displayed. There are open feature request for this: <https://jira.atlassian.com/browse/JWMCLOUD-23>

Kind Regards  
Utkarsh

comments: author: alessandro-newzoo
body: Hi [@Utkarsh Agarwal _Nagarro_](/t5/user/viewprofilepage/user-id/188103) thanks a lot for your reply, I didn't know that!

Will they be hidden or actually deleted forever? If the latter, how can one keep track of completed tasks?

Thank you :)


Tags: cloud
Due date turning red after the issue is moved to "done"
Asked by Sultonkhon Maksumov:

Greetings community),

We have added a field "due date" to control issue's timely execution. But in the board, the due date icon in the card is turning red after the issue is already moved to "done".

I thought the problem was in resolution, so made a rule to make the resolution "done" when the issue is moved to "done" status. And I was hoping it would work. Now I see it has turned red again. Does anyone have any clue?


Answers:
author: Sean McC
body: Seeing the same issue too. Any update [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ?

comments: author: Sean McC
body: Card in Done but due date icon is red:

![Card.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181471i2468C3DE81D4978C/image-size/large?v=v2&px=999 "Card.PNG")

Despite Resolve date being 03 Feb:

![resolved.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181472i61B4366E92F2D8BA/image-size/large?v=v2&px=999 "resolved.PNG")


author: Fabio Racobaldo _Herzum_
body: Hi [@Sultonkhon Maksumov](/t5/user/viewprofilepage/user-id/4695684) ,

please check card color setup in your board. In my opinion, your board has a Card color setting by JQL.

Take a look to the following article <https://support.atlassian.com/jira-software-cloud/docs/customize-cards/>

Hope this helps,

Fabio

comments: author: Sultonkhon Maksumov
body: [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) - it is Jira Work Management.


author: Fabio Racobaldo _Herzum_
body: Hi [@Sultonkhon Maksumov](/t5/user/viewprofilepage/user-id/4695684) ,

you spoke about a Board. Please could you share screen in which your issue happens?

Fabio


author: Sultonkhon Maksumov
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/180754i4F4C097DE9F3FAE2/image-size/large?v=v2&px=999 "image.png")

Here you go, [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)


author: Sultonkhon Maksumov
body: I have moved the issue to done 29 of January. It was not red then. But today it has turned red.


Tags: cloud
Add user as site NOT org admin
Asked by Ben:

Hi,

I am very confused right now. I want to give a user the status of "site admin" NOT "organization admin".

I am following the steps on this page:  
<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>  
However, users that I put in the "site-admins" group ALWAYS become organization not site-admins.  
Now I tried to add a second site to my organization, thinking that you might need multiple sites in an organization to make a user a site-admin. But it does not work either.  
WHAT AM I DOING WRONG?!

Kind regards,

Ben


Answers:
author: Pramodh M
body: Hi [@Ben](/t5/user/viewprofilepage/user-id/4589674)

Your site is in the Improved user management

![Admin.png](https://community.atlassian.com/t5/image/serverpage/image-id/180599iD5341AEB8C980363/image-size/large?v=v2&px=999 "Admin.png")

Here we can set the product admins such as Jira Admin, Confluence Admin

or make the user as Org admin

there's no site admin in here

Thanks,  
Pramodh

comments: author: Ben
body: Ok. And how / when did my site get into the "improved user management" and can I change that again?

Kind regards,

Ben


author: Pramodh M
body: It's not possible as Atlassian is normalising UI for User management.


author: John Funk
body: Hi Ben,

I am still able to give a user Site Admin permissions. No sure what is different other than we use Atlassian Access.

Also, just curious what you dislike about them becoming an Org Admin.


Tags: cloud

confluence-cloud

jira-cloud