Why do I get the error 'The specified chart does not exist' even though the Gliffy chart is present
Asked by Sebastian Spitzer:

I have a Gliffy diagram called '**Servicedesk Gespr?chsleitfaden**' (German, 'Servicedesk Conversation Guide' called in english), created on 07/15/2020 and currently in version 3. The Gliffy diagram is displayed regularly on the page and the mouse-over information also works as expected.

However, if I start editing the Gliffy, regardless of whether the page is in read or edit mode, the error message appears: '**The following errors have occurred: The specified chart does not exist.**'

However, as usual, the Gliffy diagram is attached to the side and the source code does not contain any rejection or abnormalities compared to other Gliffy diagrams that can still be edited.

What's the problem and how can i rescue it?

![Servicedesk Gespr?chsleitfaden - Knowledge Base - Gliffy Diagramm bearbeiten.png](https://community.atlassian.com/t5/image/serverpage/image-id/220729i7C68115BAEFDE0D2/image-size/large?v=v2&px=999 "Servicedesk Gespr?chsleitfaden - Knowledge Base - Gliffy Diagramm bearbeiten.png")![Fehlermeldung - Gliffy Diagramm bearbeiten.png](https://community.atlassian.com/t5/image/serverpage/image-id/220730iA7FFC78C73616A46/image-size/large?v=v2&px=999 "Fehlermeldung - Gliffy Diagramm bearbeiten.png")![Servicedesk Gespr?chsleitfaden - Anh?nge der Seite - Gliffy File ist aber vorhanden.png](https://community.atlassian.com/t5/image/serverpage/image-id/220731i456D02AC52D2201C/image-size/large?v=v2&px=999 "Servicedesk Gespr?chsleitfaden - Anh?nge der Seite - Gliffy File ist aber vorhanden.png")

![Source Code - Servicedesk Gespr?chsleitfaden.png](https://community.atlassian.com/t5/image/serverpage/image-id/220732iC16152B26C43DBAB/image-size/large?v=v2&px=999 "Source Code - Servicedesk Gespr?chsleitfaden.png")

Source Code:

```
<p>Dieser Gespr?chsleitfaden dient zur Orientierung bei der Gespr?chsf?hrung in der Abfrage des telefonischen Servicedesk 05242-409-234 ORG/IV. <br/>Der Servicedesk wurde/wird u.a. abgefragt von <ac:link>
<ri:user ri:userkey="4028b1916b709900016bc1f04cc80002"/>
</ac:link> , <ac:link>
<ri:user ri:userkey="4028b19168619ee90168ffe2c8680006"/>
</ac:link> im Rahmen ihrer Ausbildung.</p>
<p>
<ac:structured-macro ac:macro-id="a4d5681a-fd9b-4819-a7a2-6a2fa22c7541" ac:name="gliffy" ac:schema-version="1">
<ac:parameter ac:name="macroId">712f9eb7-4623-4542-8990-56aeb900eafd</ac:parameter>
<ac:parameter ac:name="name">Servicedesk Gespr?chsleitfaden</ac:parameter>
<ac:parameter ac:name="pagePin">2</ac:parameter>
</ac:structured-macro>
</p>
```


Answers:
author: Sebastian Spitzer
body: Answer from Gliffy Support ([support-gliffy@perforce.com)](mailto:support-gliffy@perforce.com): The bug was reported to have been resolved in **Gliffy version 9.7.0** .

++Bug++: The name of the Gliffy is currently not allowed to contain any umlauts such as "?", "?", "?", "?", "?", "?", and possibly other special characters.

++Workaround++:

1. Export the affected Gliffy diagram.
2. Upload again as a template under a new name without umlauts (such as "?", "?", "?", etc.) and insert it into the page.
3. "Edit" works again. The erroneous Gliffy diagram can then be removed from the page to relieve it.

comments: author: Samie Kaufman - Your Gal at Gliffy
body: ? Amazing!


author: Samie Kaufman - Your Gal at Gliffy
body: That's so strange! My recommendation was going to be to check the page attachments, but I expect you'll find everything there...

Would you mind emailing our support team at support@gliffy.com? They'll be able to help. :)

comments: author: Sebastian Spitzer
body: Hello [@Samie Kaufman - Your Gal at Gliffy](/t5/user/viewprofilepage/user-id/3569976),

I think I found the reason for the error, at least there is a connection:  
The name of the Gliffy is currently not allowed to contain any umlauts such as "?", "?", "?", "?", "?", "?", and possibly other special characters.

++Reason++ : After I exported the Gliffy on the tip of a colleague as a test and uploaded it again as a format template under the new name (1) "**Servicedesk Gespr++ae++chsleitfaden** " (**without "?"** ), "Editing" worked again (2). The procedure seems to be a common workaround.  
Repeated tests on other Gliffys with "Umlaut" in their names confirmed the reproducibility of the error.

(1)

![Gliffy umbenannt - ohne '?' - 'Bearbeiten' funktioniert.png](https://community.atlassian.com/t5/image/serverpage/image-id/221067i580FC8D70258C3AF/image-size/large?v=v2&px=999 "Gliffy umbenannt - ohne '?' - 'Bearbeiten' funktioniert.png")

(2)  
![Gliffy-Editor - Bearbeitung funktioniert wenn Name des Gliffy ohne Umlaut ist.png](https://community.atlassian.com/t5/image/serverpage/image-id/221068i2FA521B52DBAD325/image-size/large?v=v2&px=999 "Gliffy-Editor - Bearbeitung funktioniert wenn Name des Gliffy ohne Umlaut ist.png")

I also send that to support@gliffy.com.


author: Samie Kaufman - Your Gal at Gliffy
body: Ahh! Thank you *so much* for continuing to investigate, Sebastian. I appreciate you letting our support team know --- that's the fastest way to get it logged as a bug.

I'll be sure to ask people to check for special characters if this issue comes up again. :)


author: Sebastian Spitzer
body: Gladly, Samie! I still need a solution. ;-)

The problem is tracked by Gliffy Support with the subject:  
Why do I get the error 'The specified chart does not exist' even though the Gliffy chart is present - Case# 00786446

Support has confirmed the problem but no solution version yet.  
I've asked to post an answer to the solution here in the community post as an answer as soon as the solution is clear.

We stay up to date (hopefully)! ;-)


author: Sebastian Spitzer
body: Hi [@Samie Kaufman - Your Gal at Gliffy](/t5/user/viewprofilepage/user-id/3569976) , Bug, Workaround and Solution - see new answer from Oct 17, 2022.


author: Patrick Vanhoof
body: Not sure what might be causing this. Maybe rebuilding the index might help.

Or contact the Gliffy support team ;).

comments: author: Sebastian Spitzer
body: Hi [@Patrick Vanhoof](/t5/user/viewprofilepage/user-id/1131759) , see reply on the answer before. Greetings, Spitz


author: Sebastian Spitzer
body: Hi [@Patrick Vanhoof](/t5/user/viewprofilepage/user-id/1131759), Bug, Workaround and Solution - see new answer from Oct 17, 2022.


Tags: confluence-server

gliffy

server