youngmon/atlassian-qna huggingface dataset:
User was able to create a second Jira account
Asked by Kristi Chew:

I had a user who was locked out of their original account and instead of resetting the password, created a second account.

As the admin, I was not notified of the newly created account. Is there a way the admin can receive notification that a new account has been created.

**Also** , is there a way to stop users from having the option to do this in the first place? When we add new users to our instance, I always invite them. **I do not want anyone** to be able to randomly create a new account in our Jira Cloud instance.

Thanks for any guidance provided.

Kristi


Answers:
author: Benjamin
body: HI [@Kristi Chew](/t5/user/viewprofilepage/user-id/2511575) ,

Anyone can create an Atlassian account. However, you can setup that only you and org admins can approve access to your Jira Cloud instance.

This can be done through your administration user setting page:

<https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/>

comments: author: Trudy Claspill
body: Adding to this...

Did the user create an account using a domain that you have claimed; i.e. yourCompany.com?


Tags: cloud

jira-work-management-cloud
How can I enable (or request) the use of kanban board quick filters in a drop-down list?
Asked by Kevin Smith:

As an owner of a shared Kanban board in my company-managed project, I need a number of quick filters to be grouped in drop-down lists, rather than creating individual quick filter 'buttons' which take up a lot of room, so that users of my board can easily filter by a category,

Examples in my case are: department, size, requestor, SME, and other useful field related filters.

It is not particularly efficient (or elegant) that an owner of a board has to separately create individual filters that cannot be displayed into a single list of values drop-down menu. To rub it in, there are standard filters like "Type" and "Epic" which are provided as standard. I want more of these!

I suspect the answer today (having looked around) is 'not possible', yet. Is this is the right forum to get votes?


Answers:
author: Trudy Claspill
body: Hello [@Kevin Smith](/t5/user/viewprofilepage/user-id/5085424)

You are right that it is not possible at this time for end users to create additional filters for custom fields that appear like the built in Epic and Type filters (where there is one button for the field and it automatically presents the possible values of that field for you to use to filter the board).

Here is one change request on that topic. You can add your vote/comments to it.

<https://jira.atlassian.com/browse/JSWCLOUD-4735>

comments: author: Kevin Smith
body: Thank you Trudy. I have followed this link and placed my vote (the 590th!).

Really interesting to see the already interested community asks for this.

Fingers crossed the JIRA team will apply this value-add change soon.

I have accepted the answer on the basis this is all wrapped up on <https://jira.atlassian.com/browse/JSWCLOUD-4735>


Tags: cloud

jira-work-management-cloud
Resource Planning format
Asked by Abel Korevaar:

Hi there,

I am looking for a format to have my Project Administrators plan and monitor their resources.  

Can you help me out with such a format that is applicable in JWM?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly check if the following link helps : <https://support.atlassian.com/jira-work-management/docs/use-jira-work-management-for-project-management/>, if not help us with more info on your requirement.


Tags: cloud

jira-work-management-cloud
How to label issues that came from the same form
Asked by Ruby:

Issues generated by form submissions don't seem to show what form they came from. I need to be able to filter/aggregate everything that came from a specific form.

I would love to either have a field that links to the original form, or a hidden label field that I can prepopulate. It seems a pain to have to create a whole new custom field just to be able to keep track of this.


Answers:
author: Stanley Duback
body: In the settings for your form, you are allowed to choose which request type you can link it to. And then you can search for all write a JQL for the filter as \["Request Type" = "Desired Form"\]


author: Jack Brickey
body: are your forms associated 1:1 with request types?


Tags: cloud

jira-work-management-cloud
[Automa??o] Clonar uma task e subtask renomeando com o nome da tarefa pai
Asked by Samantha Araujo Fernandes de Souza:

Em um projeto, preciso criar uma task recorrente quando a anterior ? conclu?da, sendo que essa task deve ter o nome do PAI com a data.

Ex.:

TASK - VALIDA??O DE X

SUBTASK - VALIDA??O DE X - 24/10/2023

Ao concluir a subtask, a outra seria criada:

SUBTASK - VALIDA??O DE X - 25/10/2023


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please try the following automation rule.

![Screenshot 2023-10-25 at 11.14.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288159i40A5865FE9A76EA6/image-size/large?v=v2&px=999 "Screenshot 2023-10-25 at 11.14.23 AM.png")


Tags: cloud

jira-work-management-cloud
Issues with workflow Board.
Asked by kumari. dvipa:

Suddenly I am facing issue with workflow, Done issues showing less in number, but when I changed from done status to in-progress stage all issues are showing. Please help.


Answers:
author: Trudy Claspill
body: Hello [@kumari. dvipa](/t5/user/viewprofilepage/user-id/5302686)

For a Work Management project completed issues will be automatically hidden from the board when they have been done for 14 days or longer. This is by design and not configurable. The idea is that if the issues have been done that long then they no longer need to be seen on the board. The issues still exist and you can see them in searches.

comments: author: kumari. dvipa
body: IN Work Management Product. My project is created under the 'Team management Project'. If I start working with Company Manage project then will this issue be fixed or not? Please suggests if I should move in Company managed project. Please help me. Thank you.


author: kumari. dvipa
body: Hi, Good Morning [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

IN Work Management Product. My project is created under the 'Team management Project'. If I start working with Company Manage project then will this issue be fixed or not? Please suggests if I should move in Company managed project. Please help me. Thank you.


author: Trudy Claspill
body: This is a feature of the Work Management project. It applies to both the Team Managed and Company Managed varieties of this type of project.

What problem are you trying to solve by keeping completed issues visible on the board?


author: kumari. dvipa
body: Thank you for your reply.   
My team wants to see the completed issues on the board.

It is possible in 'Work Management Project'?

The only solution is that we can create a filter or shortcut for the done issues. Right?


author: Trudy Claspill
body: Why does your team want to see old completed issues on the board? The completed issues column will eventually include many issues if it shows all the completed issues, and the board will be less efficient to use.

It is not possible to force all the completed issues to display on the board in a Work Management project.

You can see all the issues in the project from the Issues page of the project.


author: kumari. dvipa
body: Understood. Thank you so much for your help [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)


author: Jamila RAJA
body: if you go to Configure Board, under General, scroll to the bottom you will see an option 'Hide completed issues older than', you can select 'Never mind, show all' instead of 2 weeks or 4 weeks, this will allow you to see all the issues, all the time that have been completed. If you can't configure the board, you may need an admin to do this.

comments: author: Trudy Claspill
body: [@Jamila RAJA](/t5/user/viewprofilepage/user-id/5434084)

That is not applicable to the built-in boards for a Jira Work Management project, which is the topic of this post.

That option is only available for Kanban boards created from Saved Filters or for Jira Software Company Managed projects.


Tags: cloud

jira-work-management-cloud
Content Editing
Asked by Brittany Melville:

If your team doesn't use Confluence, what's the best way to create and track content revisions within Jira issues?


Answers:
author: Ankush Bora
body: [@Brittany Melville](/t5/user/viewprofilepage/user-id/5143969) In the Atlassian universe, your best bet would have been 'Confluence'.  
In your case, since Confluence is not an option, you may look at MS Excel for basic tracking.  
Additionally, I wonder what would be the objective behind tracking content revisions?


Tags: cloud

jira-work-management-cloud
The board view and the summary tabs are not showing neither counting all tickets
Asked by Tesorero:

Hi,  

I am not using any filter; however the board view is not showing all tickets, I have 127 tickets in "Done" status, but showing only 60. The same in the summary tab, it only counts those 60 instead of the 127 tickets with "Done" status.  

To ensure tickets have the right status at a database level, I performed a bulk action transitioning all of the 127 from "Done" to "Done" status, but nothing happened. Then I built another workflow, moved all tickets to their new equivalent status and delete completely the old workflow, but remained the same.  

Has anybody experienced a similar situation? Would anybody help me out to solve this issue?

Thanks,


Answers:
author: Schuuudi
body: Hello, I have the same situation in my boards.

Is there any way to display these 14 day old tickets in a different column within the "Board" view?

I can see them all under "Issues" but would like to have them in the board view as well.

Thanks in advance :-)


author: Mohanraj Thangamuthu
body: Hello, Good day. Done issues will be shown on last column status only for 14 days, have these issues crossed this time limit ?

comments: author: Tesorero
body: Hello Mohanraj. Yes, those issues crossed the limit. Thank you for helping me to understand the board logic. Best!


Tags: board

cloud

jira-work-management-cloud
Error on Linking Issue Parents to their subtasks
Asked by Jael Palmeiro de Carvalho:

Hey, I just posted a question on this last Friday (21) named "Error finding the Parent ID", the answers that you guys gave me solved my problem.  
But now after the import, the tasks and subtasks don't get linked on their parent issues, I did the test with 2 parent issues and 5/6 tasks each and it's all good, but when I try 300 it just don't work, any help I could get?


Answers:
author: Trudy Claspill
body: Hello [@Jael Palmeiro de Carvalho](/t5/user/viewprofilepage/user-id/5346118)

When you post a question that is related to another question, it is helpful if you provide a link to that other question. For the benefit of others, I assume you mean this one:

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/Error-finding-the-Parent-ID/qaq-p/2512111>

When you say the "tasks and subtasks" don't get linked to their parent issues, what exactly do you mean?

In Jira the issue hierarchy is

```
Epic
|-- standard level issue types; i.e. Story, Bug, Task
    |-- subtask level issue types; i.e. Sub-task
```

Do the sub-tasks get linked to their parent issue at the standard level?

Do the issues you are importing at the standard level get linked to their Epics?

Are you importing issues to a Team Managed project or a Company Managed project?

Can you provide several rows of sample data similar to what you have in your CSV file that illustrates the different types of issues you are trying to import, and point out which columns you are using to specify the parent of an issue?

Do the parent issues in all cases already exist in Jira before the import process is started, or are you trying to create parent issues and child issues during a single import process?


Tags: cloud

jira-work-management-cloud
Content curation/editing
Asked by Brittany Melville:

What is the most effective way to create, edit, and manage content tied to projects/issues in Work Management? Our organization no longer uses Confluence; we primarily store and share documents through Microsoft OneDrive and SharePoint.


Answers:
author: Ankush Bora
body: [@Brittany Melville](/t5/user/viewprofilepage/user-id/5143969): You are probably looking for the same answer here as in your earlier question.

[Link to Previous Question](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Content-Editing/qaq-p/2514701?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)


Tags: cloud

jira-work-management-cloud
How to create tasks from field inputs on a request in JWM?
Asked by Alex Lock:

I am trying to automate creation of tasks that come off a request. The concept is basically that the JWM project would act as a conduit for tasks that then need to disseminate to a few other teams.

So idea is you would have a field like:

*** ** * ** ***

What do you require?

* Security Badge
* AD Access
* MS Licences

*** ** * ** ***

The idea is that each one of those options would create a new task in the relevant service project that handles those sort of requests. It's basically a simple request that sits across a set of teams in order to accomplish. This automation would make it a lot easier to see how we're progressing across the company to achieve these.

Any ideas? So far I've been toying with 'When a field changes' but it doesn't seem to let you set it to trigger when a certain value is picked.


Answers:
author: Trudy Claspill
body: Hello [@Alex Lock](/t5/user/viewprofilepage/user-id/5059186)

In the example you provided, is the "What do you require?" field being set when the issue is created? Is it ever changed after that?

Is that an example of a JWM form, or an actual field in the resulting JWM issue?

Can the field in the JWM issue end up with more than one value?

If it is set when the issue is created then your Automation Rule should use the "Issue Created" trigger.

After that the next steps depend on whether or not the field that holds the information is a multiple selection field or a single selection field.

comments: author: Alex.lock
body: In theory, it should be once. Ideally, the users fill in a form then that creates an issue in the JWM that then cascades to various service projects.

I was playing with both fields in the form as well as the JWM issue. If we can do it in the forms, that'd be much better.


author: Trudy Claspill
body: Hello [@Alex Lock](/t5/user/viewprofilepage/user-id/5059186)

I don't work a lot with JWM Forms, but it appears that the fields on the forms correspond to fields in the issue.

Is the field a multiple selection fields or a single selection field?


Tags: cloud

jira-service-management-cloud

jira-work-management-cloud
Setting default filters and/or groups in the list view
Asked by Ylan Muller:

I'm noticing that in the board view it seems to maintain how I want issues to be grouped, but in the list view it resets every time it's viewed. For some Jira Work Management projects, it is much easier to work with the content in a list view and it's frustrating to have to modify it each time I visit the page. Is there an option I'm missing for setting a default?


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Ylan Muller](/t5/user/viewprofilepage/user-id/4780748),

these issues have been brought up a couple of times here, so I'd assume them to be on the team's radar. There is also this ticket to watch and upvote: <https://jira.atlassian.com/browse/JWMCLOUD-127>

comments: author: Hannes Obweger - JXL for Jira
body: ... and just to put it out there: I acknowledge that these issues, by themselves, may not justify additional tooling, but if you're open to solutions from the Atlassian Marketplace, you may like the app that my team and I are working on: [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2513357).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has some things in common with JWM's list view, however it comes with a range of advanced features, and also works in (and across!) projects of any type, not just JWM projects.

Plus, all your view preferences - be it columns, grouping, filters, or your issues' expanded/collapsed state - are always persisted, so you'll always find your JXL sheet just like you left it. You can also save any set of preferences as a dedicated "view" that you can easily activate, but also share with your team mates.

This is how it looks in action:

![jxl-basics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/276805iBCD0CC93E26FBBBA/image-size/large?v=v2&px=999 "jxl-basics.gif")

Any questions just let me know,

Best,

Hannes


author: Mohanraj Thangamuthu
body: Hello, Good day. Could you confirm you are noticing same issue as : <https://jira.atlassian.com/browse/JWMCLOUD-513> ?


Tags: cloud

jira-work-management-cloud
Hello. I am new to the Jira Community ?
Asked by Aquilia Ringwood:

Hello, I am Aquilia, sort of new to Jira. I need some assistance with this integration. I am generous; but **Absolutely No One( Wants to be Taken Advantage of!).**

1. **I have accumulated a significant amount of commission using my IP Address on this SPECFIC Platform.**How can I withdraw the money/Bitcoin from Mining the into a Digital Wallet? I honestly prefer PayPal.

**Someone With Integrity, Please Reach Out!**

**THANKS**

**Aquilia**


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Atlassian is not a Bitcoin-related company, you are asking this in the wrong place. You'll need to ask this in a forum related to your wallet or Bitcoin in general.


Tags: mistaken-post
Random labels being added to issues
Asked by Michael Zimmermann:

I have a problem that a few issues get a random label assigned.

This happens in all Jira project, does not matter if Software, Service Management or Work Management.  
In the beginning it was kind of fun to have these labels assigned randomly, but in the end I would like to get rid of them.

In the screenshot you can see that there is no change related to the label.  
![image.png](/t5/image/serverpage/image-id/287433i3504634A7CD0101A/image-size/large?v=v2&px=999 "image.png")

Is there any way to see where this label comes from?  
I already deleted a few of these random labels, hoping they would just stay away. But they are like a boomerang :/

We have an app included in our environment (Backbone Sync), so we can sync some issues with another environment. But in the configuration, labels are not being synced.

Someone has an idea where they come from and how I get rid off these?


Answers:
author: Trudy Claspill
body: Hello [@Michael Zimmermann](/t5/user/viewprofilepage/user-id/5131667)

If the values are added when the issue is being created there would not be any separate history entry for that. For the one issue you have shown, since there is no history showing the field change that suggests it was added when the issue was created.

If you delete a value from the Labels field, there should be a history entry for that.

If the value is added after the issue is created, there should be a history entry for that.

Jira does not typically add values to a field, specifically the Labels field, unless instructed to do so. That instructions could be coming from a user, from an Automation rule, from a workflow, from a third party product, .... All of these should leave a trace in the History of the issue.

comments: author: Michael Zimmermann
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,  

is there any way to trace what causes these labels to be created.  
I have another JSM project that is only used by me. In there I create issues only via the Mail integration in Jira. No user creates issues in a portal and I am not creating these issues manually either.

Still it happens that random labels pop up on these issues. And I have no Idea where they come from since no one has ever setup something in that project than me.


author: Trudy Claspill
body: As users of the Jira Cloud SaaS platform our troubleshooting options are limited.

Since you are on a paid subscription plan I recommend that you open a support case directly with Atlassian through their portal at <https://support.atlassian.com/contact/#/>

It would be beneficial to this community if you report back here what you learn about the root cause.


Tags: cloud

jira-work-management-cloud
Can I setup an email service/box for a project - but NOT allow ticket creation?
Asked by David Conifer Healthcare Solutions:

We have a group that uses an email service and box to generate and work tickets.

We have another group - that uses workflow. However, when they work tickets they are responding from their own emails vs a project email. This is problematic as if there is an outage or users are OOO there is no communication.

The ask is can an email be setup for a project, but not allow ticket creation? As tickets are worked emails would be sent and could be responded to.

I was initially told that it's sort of an all or nothing setup, but wanted to ask the community to see if there were any alternatives.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can configure email email notification on this project, so that users will receive email notification when an issue is updated/edited. Users can respond to the notification email received from Jira and this response will be added as comment on existing issue and there is no way users can create new issue by sending email. Thanks!


Tags: data-center

jira-service-management
Epic expand chevrons not visible anymore in ListView
Asked by Nicolas Rucine:

Unsure whether this is a bug or a planned update (which would be a dramatic change IMHO), but since a couple of days the **expand chevrons at the left of Epics are not displayed anymore in the ListView of Jira Work Management**.

That means there is no way to see an Epic list of tasks from this view, except when creating dedicated filters --- tedious \& time-consuming, when all it took was a simple click. Very annoying, for instance when an Epic due date changes, and we have to update all related task dates as well. It took seconds before, now it's minutes.

Has someone else seen the same in theirs? Is it a bug? Thanks for any help. ?


Answers:
author: Nicolas Rucine
body: Looks like it was a bug, apparently fixed today.


author: Samantha
body: Yes, the exact same error appeared to me and I can't resolve it.

comments: author: Frans Van Beurden
body: Yes, the exact same error appeared to me and I can't resolve it.


Tags: epic