youngmon/atlassian-qna huggingface dataset:
Keeping maintenance message from scheduled to ongoing
Asked by Tarjei Utnes:

Hi!

We are having quite a lot of planned maintenance where we write long messages. When the scheduled maintenance starts, this messages is replaced with the:

"Scheduled maintenance is currently in progress. We will provide updates as necessary."

This means that we have to be online when the scheduled maintenance starts so as to change this message to what it was originall (before the scheduled maintenance)

From what I see there is no way of defining this before hand.

Please let me know if I have missed something.


Answers:
author: Talar Pavlovic
body: Hi there Tarjei!

Thanks for writing in to Statuspage Community, I'm Talar from the Atlassian team, happy to help.

The message you type in when scheduling is sent out with the "Upcoming scheduled maintenance notice" email.

At this time the automated "Maintenance in Progress" message cannot be edited - having said this, we have a feature request in place with our product team requesting the option to be added. I have gone ahead and added your request to this ticket.

Hope this helps!

Regards,  
Talar

comments: author: Tarjei Utnes
body: Ok, any ideas on when this might be looked at in terms of development?

I have some ideas on work arounds, but they are not as elegant as the built in would be.


author: Talar Pavlovic
body: Hey there Tarjei,

We received an update from the product team just yesterday. They have indicated that they have no plans to include this in the product roadmap for the foreseeable future - I don't believe that this is something that will be delivered in the short-medium term, if at all.

Regards,  
Talar


author: Tarjei Utnes
body: Any reasons why not?


author: Agaci Avinas
body: Hey Tarjei,

Good day,

Thanks for reaching out to Atlassian support!

As we all know, there are various parameters involved in prioritising a feature request, such as the complexity of dependent feature requests, the number of requesters Etc.,

The feature request that Talar has specified is in "Maybe Later" status, which means the product team would not implement the feature request immediately; however, it will be considered in future. In that case, we do not have an ETA for implementing this feature request.

Here is the feature request-id STSPG-549 for your reference to check the feature request status with us.

Thanks

Agaci


Tags: cloud
How can I change my first name in Statuspage profile
Asked by Kanishka:

Due to silly mistake I mentioned "Rock$tar8097" as my first name and I do not see any way to change it to my First name (Kanishka). Any suggestion please?


Answers:
author: Kanishka
body: Hey - it looks like the First name is kinda user name and it is changing - so .. probably it is not my mistake - but any way to set it to my first name as - it looks odd as appearing firstname in status page


Tags: cloud
Granting access to Statuspage - Removing default groups
Asked by Kyle Darton:

We've installed Statuspage successfully for my organization but have yet to roll out access. Wondering if removing default groups in my organization from the product access page from StatusPage will affect those groups' access to other products. After installing I'm seeing that there is a statuspage-users and statuspage-administrators group already available. Could I just use those groups and remove the existing groups we have? We have administrators and site-admins groups that were automatically added to Statuspage. We don't want to mess up existing user's access to other products that use these groups.

Edit: Please confirm whether removing access for a group within status page will not affect access to other applications within Atlassian like Confluence, Jira etc.


Answers:
author: Emirhan
body: Hey Kyle,

Indeed we've been recommending our customers to remove the product and administration access for the site-admins group as they are eating the team member allocation for your Statuspage organization, and some of our customers don't want this to happen. Removing the site-admin group's product and administrator access from Statuspage doesn't affect other products like Jira or Confluence as this setting will only apply for the Statuspage organization you have.

Hope that would help, and please, feel free to let us know if anything else comes up, we would be happy to help!

Best regards,

Emirhan from Statuspage


Tags: cloud
Email templates for differents Languages
Asked by Francisco Villena:

Hi!

Our client has shown interest in status page, and we are analyzing the features of the product in order to fit the user requirements with the product features.

They operate in all the world, so they need to create email templates for 19 languages, what I have seen from status page is that for each SP page there is only one email template. I know Localize product, this solve the problem of translate the status page to the audience depending on the language they select. But localize does not solve the problem for the emails that this audience receive.

Does this mean, for this specific case, that we need to create 19 different status page and each one with the email template translated in a specific language?

Is there any option to have in the same status page the possibility to store differents email templates as many languages we need?

Thanks!


Answers:
author: Jesse Klein
body: Hello!

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around email templates in different languages. Unfortunately, this is not something we currently have available to do. The notifications that are sent out to subscribers are based on what you type out for your incidents. While you could add a footer in multiple languages, that could start to look cluttered but that would be the best workaround at this time. We do have a feature request and I can add the community ticket to that request.

In your case, if it was absolutely necessary to have emails show up in different languages, then you would need to have them on separate pages.

My apologies for the inconvenience on this. Please let me know if you have any additional questions.

Regards,  
Jesse


Tags: cloud

email
Modification of automated reminder message.
Asked by Zohar Zrihen:

Hi,

When I'm scheduling a maintenance there is an option for automated reminder message 1hour before the maintenance.  
My question is: can I modify this message to contain message that I write? Right now it sends the same default message.

Thanks in advance,  
Best regards,  
Zohar.


Answers:
author: Talar Pavlovic
body: Hi there Zohar!

Thanks for writing in to Statuspage Community, I'm Talar from the Atlassian team, happy to help.

At this time the automated reminder message cannot be edited - having said this, we have a feature request in place with our product team requesting the option to be added. I have gone ahead and added your request to this ticket.

Hope this helps!

Regards,  
Talar


Tags: cloud
we are not extracting any data from any apis still seeing green bars only in statuspage
Asked by Saddan Hussain:

Hi,

we are not extracting any data from any apis still seeing green bars only in statuspage. if we are not getting any data ideally it should give grey bar?


Answers:
author: Muhammad Zeeshan
body: Hey Saddan,

Are you referring to these bars?

![Screen Shot 2021-11-25 at 16.05.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/170918i3FBCC89782CFD05B/image-size/large?v=v2&px=999 "Screen Shot 2021-11-25 at 16.05.02.png")

If so, the green bars represent that there was no downtime on your component. The green bars only show when there is no data, i.e. for dates before you created the component for your Statuspage.


Tags: cloud
if 2 component is in same group, if 1 component gets fail, can we fail other component also?
Asked by Saddan Hussain:

Hi,

if 2 component is in same group, if 1 component gets fail, can we fail other component also?

can we have component dependency in group?


Answers:
author: Darryl Lee
body: Hi [@Saddan Hussain](/t5/user/viewprofilepage/user-id/4450997),

This is Darryl, Statuspage Support. I am here to help.

Understand that you would like to know if it's feasible for setting up the dependency between components within the same group.

Unfortunately, this is not possible in the current design as the concept of Group for Components is to provide a way to organize your Statuspage.

It doesn't provide a functional dependency as your description.

I have added your business name to an existing feature request, **STSPG-7283**, and we will keep you posted.

Please note that our Product team reviews all FR together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production. Further, all feature requests are logged internally without public access to our customers.

Thank you very much for your feedback in helping us make Statuspage better.

Kind regards,   
Darryl Lee  
Statuspage Support


Tags: cloud
Unable to preview backfilled incident on StatusPage
Asked by dimitar.bojchev:

Hello,

Need some help with backfilling incidents on the status page.

Namely, in some cases, we are experiencing incidents with a short duration on which we are not able to inform the customers in timely manner, therefore, trying to use the backfill incident fuction.

Howerver when backfilling an incident and adding a postmortem after publishing it is not visible on the statuspage. Can you help me with how can we make the backfilled incidents visible on the status page for the customers?

We are using an audience-specific Status page

Thank you


Answers:
author: Jesse Klein
body: Hello Dimitar,

Thanks for reaching out about backfilling an incident with component information. In your case, the following steps would be most useful:

Incident backfill:

1. Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on the incident as TEST to make it clear that it isn't a brand new incident (you can edit this later). It's also important to add any components related to the incident but make sure you leave them as functional since they aren't broken right now.
2. After the incident is created, immediately resolve the incident, again making sure notifications are off and to use language not intended to cause confusion.
3. Once it has been resolved, go into the incidents section and edit this incident. You can do this by clicking on the pencil icon that appears when you hover over an incident. From here you can change the dates and times on these, as well as edit the text to reflect the actual incident. After that has been set, you can move on to your components.

Components:

1. Navigate to the components section, find the component and click on edit
2. Find the Uptime History and click on the box for the day you wish to edit (please note that this section needs to be enabled to edit the history)
3. On the pop up that appears, enter in the amount of time that the component was down as either a total outage or a partial outage (whichever is applicable).

This will allow your customers to see the backfilled incident. It's important to have the components since this is an audience specific page so this method should allow you to show the information you wanted.

I hope this helps and I hope you have a great day!

Regards,  
Jesse


Tags: cloud
share components between several Private Pages
Asked by Saleh Abdelhalim:

Hi !

We're using different Private Pages for our Organization and i was wondering if it's possible to share components (and how) between those Pages, as we have some shared global products (such as Identity components for instance). That would be helpfful ! thanks !

Saleh


Answers:
author: Jesse Klein
body: Hello Saleh,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question around sharing components between private pages.

Unfortunately, there is nothing built indirectly to accomplish this. What you could do, however, is grab the component data whenever it changes using the API and then, also using the API, you could write that to the components on other pages.

This would require some scripting to accomplish but this is the only way to accomplish this with private pages. If this were public pages, we would recommend adding your public page as a 3rd party component but with private pages that would not work.

I hope you have a great day!

Regards,  
Jesse

comments: author: Saleh Abdelhalim
body: Hi Jesse thanks for your answer !

we'll dig into that 'use API calls' workaround to have automatic status update shared across pages, but this means every private page owner has to create a dedicated component (with same name hopefully but different api id) and provide component 'owner' with api id to be included in a 'propagated' status update script...

could be included as a new feature (would be nice!)

have a nice day

Saleh


Tags: cloud

component

page
Is it possible to put System Metrics above Components?
Asked by Oliver Hookins:

We want to show our own system metrics above 3rd party component integrations.


Answers:
author: Jesse Klein
body: Hello Oliver,

This is Jesse from the Statuspage support team. Welcome to the community. You can place the system metrics above the components, however, this would require custom code to accomplish and depending on the tier of Statuspage you have, it may or may not be possible.

Here are some examples of what can be done: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

One of these shows how to place components above the incidents. I would imagine that this would also work for system metrics but you might need to play with the code to get it exactly how you want.

I hope that you have a nice day!

Regards,  
Jesse


Tags: cloud
How many pages can an account create?
Asked by jiafeng zheng:

How many pages can an account create? What's the upper limit?


Answers:
author: Abraham Musalem
body: Hey there,

Thanks for reaching out. You can create as many pages as you want within your Statusapge account. There isn't really a limit but you can start to see performance issues with more than 100 pages on the same account.   

Cheers,   

Abe


Tags: cloud
Can we integrate pagerduty business service in status page.
Asked by Firoz Sahib:

Hi,

Can we integrate pagerduty business service in status page. I can see only the technical services under the pagerduty apps. I am not seeing any business services even though we have lot of business services in pagerduty.

We have multiple technical service which is mapped to business services.

Can someone shed some light on this


Answers:
author: Arumugam M
body: Hi [@Firoz Sahib](/t5/user/viewprofilepage/user-id/4638671) ,

I understand that you would like to pull Business Services from Pagerduty into Statuspage.

Unfortunately, at the moment, we only pull technical services from Pagerduty.

We do not have a way to pull in Business Services.

However, we do have an open feature request for this use case!

Hope you have a fantastic day!

Regards,

Arumugam

comments: author: Mario Diaz Justicia
body: Hi,

Has there been any progress on this feature request to pull business services from PD?

Best regards.


author: Arumugam M
body: Hey [@Mario Diaz Justicia](/t5/user/viewprofilepage/user-id/5214087) ,

Thank you for reaching out!

Unfortunately, we don't have any specific updates on the feature request yet. We are still gathering inputs on this one and we don't have an ETA at the moment.

We will do our best and update this post when we see any progress or updates on the feature request.

Appreciate your understanding!

Regards,

Arumugam


Tags: cloud
Error: Invalid Response from Crowd, expecting json. while authenticating to crowd
Asked by fjavadpour:

I'm new in crowd and I have some codes to connect to crowd via a node package:

var CrowdClient = require('atlassian-crowd-client');

var crowd = new CrowdClient({

baseUrl: 'http://myhost/crowd/console/login.action',

application: { name: 'app', password: 'password' }

});  
module.exports = {  
show: function (req, res) {

crowd.session.create('my-username', 'my-password').then(function (session) { console.log('Crowd SSO token is ' + session.token); }); }  
};

but it returns Error: Invalid Response from Crowd, expecting JSON error! what should I do?


Answers:
author: Lauretha Rura
body: Hey [@fjavadpour](/t5/user/viewprofilepage/user-id/1208261),

For development related queries, please do feel free to post your question on our portal below:

- <https://developer.atlassian.com/community>

Hope this helps :)

comments: author: Bruno Vincent
body: Answered here: <https://community.developer.atlassian.com/t/error-invalid-response-from-crowd-expecting-json-while-authenticating-to-crowd/17240>


Tags: authentication
Authorizing Non-Administrators to Use the Crowd Self-Service Console
Asked by tracy5546:

**I wanna users can login crowd to change default password?**

<https://confluence.atlassian.com/crowd/granting-crowd-user-rights-to-a-user-152045076.html>

**the demo picture**

![CrowdAccessViaDirectory.png](/t5/image/serverpage/image-id/19102i500D38CF7D79206A/image-dimensions/553x251?v=v2 "CrowdAccessViaDirectory.png")

**however my V3.1.2 like this,i dont't know where to set the *Allow All to Authenticate***

![QQ??20180410165055.png](/t5/image/serverpage/image-id/19103i441B5436FCF2462E/image-dimensions/644x201?v=v2 "QQ??20180410165055.png")


Answers:
author: tracy5546
body: the document is out of data.

I found the default application crowd.

add groups to crowd application ,the the usres can login crowd console.
Struts security updates for Crowd
Asked by Edmon Uyan:

Hi there,

My first time to post regarding my setup. Basically I have the following set up on premise.

* Crowd 2.8.3 (Build:#648 - 2015-06-01)
* JIRA (v7.4.2#74004-sha1:586975d)
* Confluence 5.5.2
* Stash v3.8.0

Upon closer inspection at my deployment, my Crowd is using Struts, and worst, it's vulnerable. I could be using perhaps Struts version 2.3.29.

It states [here](https://jira.atlassian.com/browse/CWD-4879)that Struts can be updated separately without impacting Crowd. However, upon testing, Crowd stopped working after updating struts only. So my only option is to upgrade Crowd to a non-vulnerable version.

There have been a couple of major security updates with Struts that have been released even after the advisory above, with the [latest one released only a few days ago](https://cwiki.apache.org/confluence/display/WW/S2-056) which requires me to update to the latest Struts 2.5.16.

Now, I am at a dilemma, that I may need to upgrade *both*Crowd as well as Struts!

I am however, hesitant to upgrade/patch as it might break or change the way my users (JIRA, Confluence, Stash) operate which I would not want to take risk at.

My question is:

* Will [upgrading Crowd](https://www.atlassian.com/software/crowd/download-archive)not impose any operational changes that the users will have to adjust to? They operate only in JIRA/Confluence/Stash
* Follow-up to my question above... which version of Crowd do I apply that can support Struts 2.5.16?

Thank you.

Regards,

Edmon


Answers:
author: kennyngkk
body: Hi Edmon,

From the look at your question, I have verified that the version of Crowd you are using is Struts version 2.3.20.1.

* I have also checked the latest version of Crowd, it is currently using Struts version 2.5.13.
* it looks like Crowd 3.2 is under development with Struts 2.5.16 with estimation time of release about the end of this month or beginning of next month.

You will not need to update struts as this is in build into the crowd. All you need to do is update Crowd and it will be updated.

For functionality wise, I don't think it will impact any operational. However is always better be safe the sorry

* Have a look at the changed summary [Crowd Change Summary](https://confluence.atlassian.com/crowd/crowd-release-summary-160006363.html)
* Do the changes in a test instance before proceeding with production

Let us know if you have any further inquiry.

comments: author: Marcin Kempa
body: This questions was also answered here <https://community.atlassian.com/t5/Crowd-questions/Re-Crowd-security-updates/qaq-p/763971/comment-id/3066#M3066>


Tags: jira
Is it best to install each on-premise tool on it's own server?
Asked by Susan Macchia:

We are evaluating the on-premise versions of the atlassian tools. Can I install them all on one server or should they be installed on separate servers?


Answers:
author: Craig Castle-Mead
body: Unless it's a super small scale evaluation, my recommendation would be yes - one server per app.

It will help with performance/stability and is generally just a best practice. If there's a lack of available hardware that would stop you evaluating on more than 1 server, just go for it, but ensure by the time you're moving out of evaluation you have more infrastructure planned.

CCM

comments: author: Susan Macchia
body: Thanks! That's what I thought too, but wanted a 2nd opinion.


Tags: bitbucket

confluence

jira
Problem importing Crowd xml backup file on migration
Asked by Christian B?r:

In case others run into this problem - I could not find a solution on the web:  

I migrated from an older Crowd version (2.7.2) using JDK 1.7.x (that matters - also for older versions) ) to the actual version (3.1.2) with JDK 1.8.x (that matters) and ran into the symptoms described under [Importing Crowd XML Backup Fails due to Different Locale](https://confluence.atlassian.com/crowdkb/importing-crowd-xml-backup-fails-due-to-different-locale-181538627.html).

    ERROR [atlassian.crowd.migration.DirectoryMapper] Failed to parse date: Wed May 14 18:03:35 +0200 2008java.text.ParseException: Unparseable date: "Wed May 14 18:03:35 +0200 2008"  at java.text.DateFormat.parse(DateFormat.java:335)  at com.atlassian.crowd.migration.GenericMapper.getDateFromFormattedString(GenericMapper.java:99)

The problem in this constellation is that java changed it's german date interpretion of the month march, which was "Mrz" until JDK 1.7.x and is "M?r" ( the german umlaut for ae in the middle ) from JDK 1.8.x on.  

So what you have to do is to find "Mrz" and replace it with "M?r" in the Crowd xml export.  

Cheers,  
Christian


Answers:
author: Lauretha Rura
body: Hey [@Christian B?r](/t5/user/viewprofilepage/user-id/1160639) - seems like you're hitting intosimilar issue as the one described in this KB article - [Importing Crowd XML Backup Fails Due To Different Locale](https://confluence.atlassian.com/crowdkb/importing-crowd-xml-backup-fails-due-to-different-locale-181538627.html).

Could you please follow the workarounds mentioned in that KB article and see if that works?

Hope this helps :)

comments: author: Christian B?r
body: Hello Lauretha,  

thanks, I fixed my problem and gave a solution for others, because this cause/solution is missing in your kb article. ;-)  

The articel ( I already mentioned in my post) has the same symptom, but a different cause !  

This affects only customers using de_DE locale when exporting and importing.  

Sorry that I posted that under "questons" - as I had no question but an answer for others - but I didn't see a better place.  

And as you are an Atlassian I suggest to update the referenced kb article.  

Cheers,  
Christian


Tags: language-de

locale
CSV importer in Crowd
Asked by Ron Jacob:

I am trying to import users using CSV importer in Crowd

It always give error "The file "C:\\Users\\XXX\\example_users_file.csv" cannot be found or read."

Location is correct and in right format .csv


Answers:
author: Marcin Kempa
body: Hi [@Ron Jacob](/t5/user/viewprofilepage/user-id/1175782).

If the location of the file is correct, please check the permissions on that file and please make sure that the user the Crowd server is running has read access to that file.

Best Regards,

Marcin Kempa

comments: author: Aswin P K
body: Hi,

I am also facing the same issue. Please let me know if you know the solution.

Thank you