Confluence WebDav, credentials prompt
Asked by Tomasz Bry?a:

Hi,

I got another issue with Confluence and WebDav. I have a Space wich File List blueprint page, in this page my boss store a documents. Problem is when he try to open a PDF via Acrobad Reader or Foxit Reader, every time programs ask him about passord even he marked a checkbox Remember my password. It's very anoing for him and me too. How to resolve this problem? I add that, when he open pdf via Google Chrom or Firefox everything is OK.


Answers:
author: Tomasz Bry?a
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952)

1. Everyone use Windows 10

2. I don't know.

3. Yes.

I want to add, confluence webdav ask about password only when i open documents store in page which was created from File List template.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/40558iC5F55FB6CBD5C2D3/image-size/large?v=v2&px=999 "image.png")

[@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523) thanks for help, but it doesn't resolve my problem.

comments: author: Diego
body: Hello there Tomasz!

One test you could try for us is:
> 1- Create a **new page** with the File List
>
> 2- **Upload files** there (**different from the ones that you already have**)
>
> 3- Make sure that this page is **accessible by every user** in Confluence
>
> 4- **Publish** the page
>
> 5- Try **accessing** the files
>
> - if possible, try this with **different systems**as well
>
> - try different file types such as **docx,xls,images,pdf**,etc
>
> - try this with **different users**

After this, please let us know the results. If possible, send us screenshots of the moment where **the credentials are requested** . Please take care to **not disclose any sensitive informatio** **n** with such screenshots.


author: Tomasz Bry?a
body: Hi I tried with other file types and problem is only with pdf. When I try open pdf file then then WebDAV ask me about login and password. Strange is that, even I select Cancel file is open in pdf viewer.

![obraz.png](https://community.atlassian.com/t5/image/serverpage/image-id/41266i597B57FD3D74851E/image-size/large?v=v2&px=999 "obraz.png")


author: Stephen Sifers
body: Hello Tomasz,

The issue you have reported sounds to have become a rather bothersome nuisance. The good news is there is a KB articles which mirrors your reported issue. There are steps to resolve this issue within windows:

#### **Windows Vista or 7** {#toc-hId-1457619515}

1. Click Start; type regedit in the Start Search box, and then click regedit.exe in the Programs list.
2. Browse to the HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\WebClient\\Parameterskey.
3. Find a DWORD/REG_DWORD entry named BasicAuthLevel.
4. In the Value data box, type 2, and then click OK.
5. The mapping for BasicAuthLevel is as follow:
   * 0 - Basic authentication disabled
   * 1 - Basic authentication enabled for SSL shares only
   * 2 or greater - Basic authentication enabled for SSL shares and for non-SSL shares

Source document: [Unable to authenticate while mapping a WebDAV client network drive in Confluence](https://confluence.atlassian.com/confkb/unable-to-authenticate-while-mapping-a-webdav-client-network-drive-in-confluence-200705136.html)

Please give these steps a try and let us know if this helped to resolve you issue.

Regards,  
Stephen Sifers

comments: author: Tomasz Bry?a
body: Thanks for advice, but this doesn't help :/


author: Diego
body: Hello there Tomasz!  
I was trying to replicate the issue you specified but was ultimately unable to.   
Could you clarify a few points to us:
> 1- What OS is being used by the affected users?  
> 2- Has this method worked at some point in the past?  
> 3- Is every other user affected by this?

Further, we have some documentation on **how to set WebDAV access for Confluence**, have you had the chance to look into them:

**[Configuring a WebDAV client for Confluence](https://confluence.atlassian.com/doc/configuring-a-webdav-client-for-confluence-148044.html)**

Let us know about your findings!


Tags: confluence-server

server

webdav