youngmon/atlassian-qna huggingface dataset:
Is it possible to edit release notes?
Asked by Oleksandr Gavenko:

Doc states that release notes are generated:

<https://confluence.atlassian.com/adminjiracloud/creating-release-notes-776636314.html>

Can I add own test to notes? In another words can I edit notes for each version individually?


Answers:
author: Ang?lica Luz
body: Hi Oleksandr,

The release notes are not customizable, we can only generate the notes, but we can't edit.

Regards,  
Ang?lica


author: Anand Inamdar_Amoeboids
body: [@Oleksandr Gavenko](/t5/user/viewprofilepage/user-id/442957) in order to address this need we have developed the '[Automated release notes](https://marketplace.atlassian.com/apps/1215431/automated-release-notes-for-jira?hosting=cloud&tab=overview)' add-on. You may want to give it a try.


Tags: jira-software

release

version
can't stop confluence due to error Unable to access jarfile D:\Program
Asked by Samer Odeh:

whe I try to stop confluence I got below error:

stop-confluence.bat  
2019.04.16_12.35.47  
2019.04.16_12.35.47  
If you encounter issues starting up Confluence, please see the Installation guide at <http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide>  
If you encounter issues starting up Confluence, please see the Installation guide at <http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide>  
"---------------------------------------------------------------------------"  
"Using Java: C:\\Progra\~1\\Java\\jre1.8.0_201\\bin\\java.exe"  
Error: Unable to access jarfile D:\\Program  
Error: Unable to access jarfile D:\\Program  
"---------------------------------------------------------------------------"  
'localhost' is not recognized as an internal or external command,  
operable program or batch file.

I have my installation in D and seems like environment variables are not set correctly, but when I restart the box the confluence will start then I assume the environment variables are ok


Answers:
author: Samer Odeh
body: Thank you so much, I think the path had spaces and I change it with

C:\\Progra\~1

it was:

C:\\Program Files\\

and now seems to be working.

thanks again


author: Petr Van??ek
body: Hi,

can you share part of log when you try to start and stop application? It looks like problem with escaping space in path.


author: Andrew
body: Hi [@Samer Odeh](/t5/user/viewprofilepage/user-id/1487803) ,

I suggest a problem in path name. It looks like it has spaces and lost double quotes.

"Error: Unable to access jarfile D:\\Program_"

How are You start/stop confluence? as service or bat script?
open page if search delivers exact match (one result)
Asked by Dirk von Bushe:

Hello,

we have the following scenario:

A customer calls in. Our PBX open the browser with the URL to do a search in Confluence. The URL contains the callers number as search query. The callers number is also part of a confluence site. So we have a exact match. How can i configure the search to open this specific page instead of showing the site with search results?

Thanks in advance


Answers:
author: Shannon S
body: Hi Dirk,

It's not possible to change the Confluence search in this way.

What you're looking for may be possible through this feature request:

* [CONFSERVER-14910](https://jira.atlassian.com/browse/CONFSERVER-14910) *Provide ability to override Lucene tokenisation and stemming and search for exact text (literal search)*

While it is up for future consideration, you should be aware that this feature request has been open for several years now, so it may not likely be in the near future.

I would recommend having a look at the other search-related add-ons in Confluence, as these might better help you with what you require. I'm also tagging the marketplace collection in this question, in case any users have a specific add-on that they recommend.

Regards,

Shannon


Tags: atlassian-marketplace

confluence-server

search

server
API confluence document import
Asked by eaxstaib:

Hi all,

Is there an API function in confluence that can be used to import MS Word documents as new confluence articles?

Thanks in advance


Answers:
author: Andy - PTC Redundant
body: [@eaxstaib](/t5/user/viewprofilepage/user-id/1911058) :  
Is this what you're looking for??  

<https://confluence.atlassian.com/doc/import-a-word-document-into-confluence-170493136.html>

comments: author: eaxstaib
body: Hi thanks for your answer.

Unfortunately I am looking for a possibility to execute this function via API/ programmatically (for several Word documents generated by another tool).


author: Andy - PTC Redundant
body: That's an interesting challenge! Sadly I don't know the answer to that one :(


Tags: confluence-server

server
Confluence space loading indefinitely.
Asked by Xolani:

Hello,

When I try to open a specific space on Chrome Firefox and Edge it loads shows a loader. I tried clearing the browser cache, re-authenticating and rebooting the PC. After a while the loader disappears and white screen is left with console errors.![confluence error.PNG](/t5/image/serverpage/image-id/51609i9E27E41FB1F42889/image-size/large?v=v2&px=999 "confluence error.PNG")


Answers:
author: Diego
body: Hello there!

Xolani, it seems that you are facing this bug:

**[CONFCLOUD-65459 \| Pages with too much content will timeout while trying to be rendered](https://jira.atlassian.com/browse/CONFCLOUD-65459)**

It is a good course of action to vote and watch the report. Voting increases the visibility and watching will keep you updated with anything that happens there!

Looking forward to your reply Xolani.

comments: author: Xolani
body: Hello Diego,

Thank you for your timely response, I have voted and watching this issue.

Cheers.


author: Diego
body: Thanks you for taking part on this Xolani! If you ever need something again, let Community know.


author: Davis Gleaton
body: We are having this issue even though this instance says to be fixed / resolved....


Tags: cloud

confluence-cloud
ERROR: ld.so: object '/usr/local/lib/libpamcd.so' from /etc/ld.so.preload cannot be preloaded (canno
Asked by flynava:

How to fix this issue


Answers:
author: Kurt Klinner
body: [@flynava](/t5/user/viewprofilepage/user-id/756271)

That topic had been discussed yesterday in the forum. The outcome was that your server is compromised. Could you check for any suspicious findings
After moving Confluence half of tables in pages are missing
Asked by jurgisag:

Due to reorganization we have moved our Confluence server to a new location and to a fresh install of Confluence. All looked well, but few of our employees started noticing that when they were editing pages that contained large tables, some part of them were not displayed in edit screen. The only way to bring them back seems to be "Revert to last published version" option. Is there something I've missed when moving Confluence instances? If not is there some possibility to just simply republish all pages?

Just to make clear, tables are perfectly visible when just viewing the page, the problem only occurs when trying to edit.


Answers:
author: Shannon S
body: Hi Jurgis,

Thank you for your question! I'm happy to help out.

1. Could you start by letting me know the Confluence version, if you upgraded during the migration, and the entire process you followed in migrating to the new location?
2. Have you run a reindex yet?
3. Are the tables located within another macro, or using an add-on, or are they just Confluence tables placed within the page?
4. Does this occur for all pages with tables?

Looking forward to hearing from you soon.

Regards,

Shannon

comments: author: jurgisag
body: Hello,

1. We're using 6.9.0 version of Confluence (Server edition) and we did not upgrade it while migrating to new infrastructure, just imported data on fresh Confluence install.

2. Reindex was done if you are talking about "Search indexes" in Confluence administration panel

3\&4. It's both, nested inside macro and simple ones affected as well, we don't use many plugins, mainly Gliffy and usually data that was generated using that plugin is not used in any tables.  
Also we've noticed that's it's not only tables, generally pages that have more info than fits in single average desktop screen are affected, some info is missing, formatting is affected, etc. It all fixes itself if we do "revert to last published version" workaround but it's very cumbersome to fix it this way.

Also as we're planning to make an upgrade for Confluence this weekend, I'm already testing out new version in test environment, and same behavior appears in newest Confluence as well (6.15.2 version).

Thank you for looking into this.

<br />

Sincerely,  
Jurgis


Tags: confluence-server

server
Is it necessary to disable the Confluence service during a backup?
Asked by marcus_reinhart:

Hi,  
is it necessary to stop the Confluence service during a backup?  
We have installed Confluence on a Ubuntu 16.04 LTS, with PostgreSQL.  
Currently, we have configured our daily backup to disable Confluence during this process.  
Unfortunately, Confluence is then unreachable for half an hour.  
As information is stored in Confluence, which is important in case of problems in our IT infrastructure, accessibility of the system is very important.  
Is it possible to make a backup on the fly without losing important information?  
Best regards  
Marcus


Answers:
author: Diego
body: Hello there Marcus!

So, it depends.

Doing a "cold backup" is a good idea to **maintain backup consistency**. You see, starting a backup with the instance running Confluence could write new information or alter existing info that may affect the rest of the back up that has been already done.

If you have an inconsistent backup, it may break something in Confluence if you need to restore it someday.

For the daily incremental backup, you could set it to run in the early morning. Something around 3AM. If your teams are **not active** during this time, that is.

The weekly full backup can be created in the weekends, since they usually take more time. Again, this is a good idea if your team is not active during weekends.

Currently, your approach of doing "cold backups" is the safest one.

If you happen to have **Confluence Data Center** you could set Connie for Read-Only mode and create the backup. In read-only no data is written, so no changes to Confluence data would be applied. You read more about it here:

**[Using read-only mode for site maintenance](https://confluence.atlassian.com/doc/using-read-only-mode-for-site-maintenance-952624304.html)**

Looking forward to your reply Marcus!


Tags: confluence-server

ubuntu
Backup / Restore Spaces (All the docs + attachments) on a server level.
Asked by shehzad.iqbal:

We recently encountered an issue with our confluence server (The UI is in no way accessible so our only option is to go to our console and copy files).  

Is this possible? If yes how?   

Any help would be appreciated.


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@shehzad.iqbal](/t5/user/viewprofilepage/user-id/2307704) ,

Using the Confluence Command line Interface ([https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview)) you can export and restore the confluence space.

```
--action exportSpace  --space "XXX"  --file "space.zip"
```

```
--action restoreExport  --file "space.zip" 
```

Thanks,

Manisha


author: Shannon S
body: Hi Shehzad,

Thank you for reaching out! Happy to help.

Can you help us to understand the exact issue you're experiencing now?

1. What error messages are you seeing when you try to access Confluence in the UI?
2. Has Confluence been upgraded recently?
3. What version of Confluence are you using?
4. Have you taken a recent site XML backup?
5. What messages do you see in your [Confluence Server Logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) when you try to restart Confluence?

Regards,

Shannon

comments: author: shehzad.iqbal
body: Thanks, [@Shannon S](/t5/user/viewprofilepage/user-id/510046) for your response. We, fortunately, did have a backup. We restored the DB with a fresh install of confluence.  

Things are working fine now, however, we are facing a new issue, after the latest install (latest version) we are not able to remove the port from our default URL. Can you help us?  

Best,  

Shehzad


author: Shannon S
body: Hello Shehzad,

I'm glad to hear you were able to restore!

I'm happy to help with your new issue, but I would recommend that you raise a new question with a title relevant to your new issue. That way it can easily be found by users browsing the forum if they have the same issue.

In your question, include exactly what you'er having trouble with, and what you've tried so far.

Thank you!

Regards,

Shannon


Tags: backup

confluence-server

documentation

space
Indenting the first line
Asked by Charisma Riley:

Some of our staff have requested the ability to indent the first line of their paragraphs on personal pages, and honestly, there are certain type sf docs we use Confluence for that I think they would fit for as well: such as our pages of business letter templates. (We are working hard to eliminate having to use 1000 different tools for each document; writing our template sinto the pages eliminates that problem.) However, when I try to indent the first line of a paragraph, it indents the entire paragraph. Is there a workaround?


Answers:
author: Bill Bailey
body: If you are referring to pages on personal spaces, what you need to do is update the CSS for that space so that automatically indents the first line. But it will make ALL paragraphs indent.

OR, you need to create a user macro to wrap all the content you wish to have this special formatting with a classed div tag, the update the system CSS to auto style the content.

The other option could be in how you export your docs. For example, you can have a custom CSS for exporting that styles the text at that time.

comments: author: Charisma Riley
body: Sure, and I would have done that in a heartbeat except: no css in confluence cloud. We have a tiny mce editor knock-off and are allowed three sizes of headings and tables in very specific sizes. Wish they hadn't neutered the product, but there you go. Since there is nothing there natively for us to work with, so. . . sounds like we are outta luck. If they don't give it to us in Cloud, we can't use it. Thanks anyway.


author: Bill Bailey
body: Yeah, why I recommend strongly against the Cloud version - very little control.


Tags: cloud

confluence-cloud
Upload word document to Knowledge Base - Article not showing
Asked by Jean Robins:

We are building a knowledge base for our clients. At this stage we are importing our current word bases how to documents into the knowledge base. This does work but the article take days to show up in the knowledge base. We can see them in our recently created lists but not in the knowledge base. Any help would be appreciated.

Jean


Answers:
author: Shannon S
body: Hi Jean,

Thank you for reaching out!

Can you confirm if this is also after reindexing Confluence and Jira afterwards? It might be taking some time to be indexed by Jira, and by forcing a reindex we can see if that is the issue.

* [Search Indexing](https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html) - Jira
* [How to rebuild the content indices](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html) - Confluence

I would recommend running reindexing outside of normal business hours, as it can cause some slowness or downtime.

Let me know how that goes.

Regards,

Shannon

comments: author: Jean Robins
body: Thanks for your reply Shannon. I have handed this task over to someone else because it is just far to difficult and time consuming at this stage.

Jean


author: Shannon S
body: Hi Jean,

Sorry to hear that. If they want to continue working on it, please send them to this thread and we can proceed.

Regards,

Shannon


Tags: jira-service-desk
Malware issues continue after confluence security vulnerability addressed...
Asked by Kirk, Becky:

My environment was impacted by the security vulnerability introduced by Atlantis Confluence Security Advisory - 2019-03-20 [https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html?_ga=2.42850912.435297976.1555337817-950560266.1551278855\&_gac=1.36301716.1552504971.EAIaIQobChMI-d6O2Ov_4AIVkoRpCh32zAEMEAAYASAAEgKqk_D_BwE](https://confluence.atlassian.com/doc/confluence-security-advisory-2019-03-20-966660264.html?_ga=2.42850912.435297976.1555337817-950560266.1551278855&_gac=1.36301716.1552504971.EAIaIQobChMI-d6O2Ov_4AIVkoRpCh32zAEMEAAYASAAEgKqk_D_BwE)

We followed the Atlassian provided troubleshooting steps to a T. Is anyone else continuing to experience fall out AFTER upgrading confluence? It seems the upgrade wasn't enough and we are continuing to experience malware issues in our environment.

Are we alone? Please let me know.


Answers:
author: Craig Castle-Mead
body: Hi Becky,

If your system was already infected prior to the upgrade, then just running the upgrade won't be enough unfortunately. There's been numerous examples where a system was compromised using the vulnerability, once the system was compromised, the bad actors then got their own software on those servers, so even with Confluence fixed, the other software was still running.

It's best practice (and in this case, pretty much a have to do) that if a system has been compromised that you setup a brand new installation on a clean server, carefully restore your data (database and home directory) - watch carefully that you're not pulling over infected files too, run your companies virus/etc over the data you restore and then closely monitor the new environment as well.

CCM


Tags: confluence-server

server
Can you format usernames to have strikethrough?
Asked by Joe Fraley:

![](https://www.evernote.com/l/AcQS7JQioMlAV6OeRb4DMcLG6Z2t57XhSgcB/image.png)<https://www.evernote.com/l/AcQS7JQioMlAV6OeRb4DMcLG6Z2t57XhSgcB/image.png>

For example, is it possible to format user names to look like this:  

![](https://www.evernote.com/l/AcRnr3BaXS5KfbH1RpOIFBI5MsCHqE0PYFcB/image.png)

I want to visually indicate that some members were invited to a meeting but not present


Answers:
author: Shannon S
body: Hi Joe,

Welcome to Community! Thank you for reaching out.

It's not possible to format the user mentions like that in Cloud. In Confluence Server it might be possible to modify the source code, but you wouldn't be able to set it like that on the fly.

My recommendation for this would be to set this up in a table and then in the column next to the name, you can add a [Status Macro](https://confluence.atlassian.com/confcloud/status-macro-724765291.html). For example you can do a green ATTENDED label and a red DID NOT ATTEND, or something similar.

Let me know what you think!

Regards,

Shannon


Tags: cloud

confluence-cloud
can no longer edits files with Microsoft Office
Asked by John Semans:

Used to be able to select "edit with office".

That choice no longer exists.


Answers:
author: Thomas B
body: Hello [@John Semans](/t5/user/viewprofilepage/user-id/3041647) - if you recently upgraded confluence, you will need the Atlassian Companion Application (<https://confluence.atlassian.com/doc/administering-the-atlassian-companion-app-958456281.html>)

Also - document editing is done through permissions, is it possible that your confluence permissions changed?

Hopefully this resolves your issue, keep me posted!
Adding a Right-Navigation Pane to the Page
Asked by radhika.puthiyetath:

How do I insert a left-navigation pane to the Tech Doc pages that are hosted on Atlassian Cloud? What I am looking for is to remove the long ToC in the page that takes up entire space and add a right-navigation pane where I can list the content heading and related pages. Is there a macro that can enable me to organize the space?

Similar to

![Screen Shot 2019-04-15 at 3.45.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/51586i8CA3B2E63AB88284/image-dimensions/154x218?v=v2 "Screen Shot 2019-04-15 at 3.45.19 PM.png")


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@radhika.puthiyetath](/t5/user/viewprofilepage/user-id/3041530)

One way of doing it is using *Page layouts -* *Two column section with right side-ba* r, and placing your **On this page/Related content** links in the right side-bar. To add the links you can use [anchors](https://confluence.atlassian.com/doc/anchors-139442.html)/TOC for the headings from the same page or [links](https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html) for navigating to other pages.

Something like this:

![CommunityQn_TOC.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/51639iB5D688B9180C8071/image-dimensions/567x168?v=v2 "CommunityQn_TOC.jpg")

You may also want to refer to [this](https://community.atlassian.com/t5/Questions-for-Confluence/Floating-TOC-in-the-right-column/qaq-p/106867) page for a floating right column, in case you meant so.

Hope one of it works!

Thanks

Sireesha

comments: author: radhika.puthiyetath
body: Thank you, [@Sireesha Dugginapeddi \[Appfire\]](/t5/user/viewprofilepage/user-id/1260000)


author: radhika.puthiyetath
body: Is there a way to roll out this change globally, instead of per-page?


author: Sireesha Dugginapeddi [Appfire]
body: I am afraid, we can't do so with anchors, since they are very specific to individual pages and cannot be globalized. If you used TOC instead, it is possible (for **On this page**section).

The **Related Content**section again, I am assuming varies with the context of each page and so I am not sure if it can be globalized. :)

Thanks!


author: radhika.puthiyetath
body: Yes, I have used TOC, so my question is around creating a template which populates the TOC content of each page globally (at least the headings, On this Page and Related Content).

Thanks again for the help.

-Radhika