youngmon/atlassian-qna huggingface dataset:
Automatically copy value from field A to field B
Asked by Sabina Alistar:

This seems very simple but I can't seem to get the Automation to work. I know it currently doesn't play nice with some JPD fields but hoping this is doable.  
I just want to copy the dates on our ideas from Start date to Project start, and from Due date to Project end. The info is already in the ideas, in the Start date and Due date, just need to copy it over. The JPD fields aren't in the automatic list so I tried doing the advanced JSON to no avail.

Can this be done? What's the right syntax? Thank you!


Answers:
author: Frank Herr
body: Was working on this just last night. Was trying to set a known date field's value in a new custom date field, but the new custom date field would not show in the automation field dropdown. Eventually had success with the following:  

*** ** * ** ***

{"fields":  
{"customfield_\[# of the custom field you want to set\]": "{{issue.customfield_\[# of the custom field you are copying the date from\].mediumDate}}"  
}  
}

*** ** * ** ***

* Retain underscores and quotations
* Disregard "\[" and "\]" characters
* Two spaces before the second and third lines  

  <br />

In your case, with copying the date multiple times, I would imagine you would need to perform this operation a few different times - one per field edit. Others possibly know of a more sophisticated or efficient approach.

comments: author: Frank Herr
body: If this does not work, try deleting ".mediumDate" as Jira's various date formats can be tricky to handle.


author: Hermance NDounga
body: Hey Sabina,

The format of JSW data fields and JPD date fields aren't matching - in Jira Software you can only have a specific data while in Jira Product Discovery, it is a range. at the bottom of this doc you can see the formatting for Jira Product Discovery fields : <https://support.atlassian.com/jira-product-discovery/docs/automate-actions-in-the-delivery-panel/>
Only some creators are getting asked for an API key for Pendo Feedback?
Asked by Teal Nissley:

We are loving adding Pendo Feedback items to JPD ideas! However a few of our creators are getting asked for an API token. Others are having no issues and its working exactly as expected. Any ideas?

![MicrosoftTeams-image (3).png](https://community.atlassian.com/t5/image/serverpage/image-id/273301iE66EEB5F45E02AFD/image-size/large?v=v2&px=999 "MicrosoftTeams-image (3).png")


Answers:
author: Hermance NDounga
body: Hi Teal,

is it possible that this token is requested only for new users? Normally this panel appear after you clicked on the "Authenticate" button and so it should show once , thenthe users need to log in as per <https://support.pendo.io/hc/en-us/articles/14541867340571> and it should be done. Does it appear very regularly for them ?

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
Is the Atlas integration to Jira Product Discovery available?
Asked by matan.grady:

Hi!

I've recently added Atlas and JPD to our set of tools and I'm trying to use it internally before sharing it with the other product teams

Connecting Atlas Projects and JPD ideas is great, and I saw the demo <https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87>

However, I do not see the Atlas related fields.

Can I get any help here?


Answers:
author: Rohan Swami
body: Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786) we've enabled the integration for you

comments: author: Liz Choe
body: Can I get this enabled on my account as well?


author: Rohan Swami
body: [@Liz Choe](/t5/user/viewprofilepage/user-id/5245058) done


author: Jean Berkenveld
body: hi [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) can you also enable this for me? Is there a way that I can do it myself as an admin?


author: Ana Figuera
body: Hi [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) can you enable me this integration too?


author: Agustin Reta
body: Hi, [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) can I get the integration too? This is my instance <https://demo-atlas.atlassian.net/>

Thanks!!!


author: Gwyn Edwards
body: Can I have this as well :-)


author: erik_honn
body: Is this available for anyone to try? We would like to experiment with this as well.


author: Noboru
body: Hi! I need to :)

comments: author: Noboru
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) can you enable for our org please?


author: Rohan Swami
body: [@Noboru](/t5/user/viewprofilepage/user-id/4991081) please comment [here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_comment&utm_content=topic) with your site URL


author: Kareem Shirazi
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) can you please enable for our org?

comments: author: Rohan Swami
body: [@Kareem Shirazi](/t5/user/viewprofilepage/user-id/5305521) done

For anyone who stumbles across this page in the future, please comment on [this page](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_comment&utm_content=topic) with your site URL.


author: Rohan Swami
body: [@Jean Berkenveld](/t5/user/viewprofilepage/user-id/5177703) it's been enabled for you
Impact Score won't update
Asked by Leah Maggin:

Hi,

I am currently setting up my Jira Product Discovery Project and I can't figure out why the Impact Score stays at 100 no matter what I change in regards to positive/negative input calculation or the scores for the ticket. No matter what it always says 100.

![Screenshot 2023-08-03 at 12.38.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/273054i341F9AD8FF09923F/image-size/large?v=v2&px=999 "Screenshot 2023-08-03 at 12.38.06 PM.png")


Answers:
author: Hermance NDounga
body: Hey Leah,

as mentionned by Selena, a weighted score will always be at 100 for the highest and 0 for the lowest (you can see it in the desc on the top right of your screenshot)

You can also check our documentation regarding formulas : <https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/>

So, as soon as you'll get more ideas, they will reorder themselves on this scale of 0 - 100, which is convenient for prioritization. But if you're more willing to have a numeric reflection of this impact field, then I suggest to use the "roll-up" or "custom" type of formula

Cheers

Hermance


author: Selena Brown
body: Hi, Leah, :)  

Somewhere I read that the top item will always be given a score of 100 and the lowest always a 0, and everything in between will be adjusted accordingly. If this is your only item, or the one with the most positive impact, then it will always be a 100.

comments: author: Leah Maggin
body: Yes it looks like you are right thank you!
Project start/target versus Start date/Due date fields
Asked by Sabina Alistar:

What is the intended usage of the Project start and Project target fields? Are they meant to reflect different concepts from the existing Start date and Due date fields which are standard in Jira?

We're shifting our processes to JPD and trying to move over timelines which are currently stored in the issue Start date/Due date. I'm trying to understand if we should try to automate the shift somehow (appreciate any tips on how!) or if we should enable the start date/due date fields in the JPD and utilize the Project start/target to reflect some other concept.

Thank you!


Answers:
author: Abel Lineberger
body: We are also just starting out with JPD and have decided to use Project start as the date when engineering resources will be applied to the idea (decomposition starts on a JSP project). This allows us to sequence ideas while keeping capacity in mind (don't want to start too many ideas at the same time). We are using Project target as the date when we would ***like*** whatever the idea is describing to be done. This can inform the engineering team as to controlling the scope of what the idea is describing. Note the use of the word Target. The team creating and triaging ideas should not be spending so much time as to fully specify, decompose, and estimate the work (not agile). Once the engineering team has done the decomposition, we discuss what we can get by the target date, and if necessary, adjust the target date based on engineering feedback. Among the things we could do: phase the idea into multiple releases, shrink the scope of the idea in order to meet the target, or shift the target date "right" (right is always later - think Gantt charts).   

Once we have come to an agreement, then we use the Due date field to document the current proposed date for coordination with marketing, qc, customer support, etc.   

That Due date and Target date may shift as engineering uncovers more work (progressive elaboration + change) - but the stakeholders know where to look to see what's coming and when.  

I don't plan to link the Start and Due dates in JSP to JPD as the dates in JSP are "more firm" than those in JPD. The dates in JSP inform the dates in JPD but don't constrain them as JPD encompasses more stakeholders than JSP thus coordination and collaborative efforts not directly associated with engineering works are consumed within the JPD dates. I try to keep marketing, education, and training timelines distinct from engineering timelines. :)


author: Jaroslav Fi?era
body: To me, it seems to be the same. Not sure why, but in the case of JPD/Jira some identical features are just named in different ways, or different features (like pinning fields within a ticket) are sharing the same naming.  

But to keep the focus. Personally, I would like to have more general Start/End date fields in JPD. The term "Project" can indicate a real *project* , which is not the case for most *product* initiatives :)
How do I create a Weighted Shortest Job First set-up on my JPD project
Asked by Stephane De Keerle:

I want to create a [Weighted Shortest Job First](https://www.parabol.co/templates/agile-estimation/wsjf/#:~:text=Since%20WSJF%20is%20an%20estimation,and%20relative%20value%20or%20importance.) set-up on my JPD project but I am struggling:  

**Fields:**   

* CUSTOMER / BUSINESS VALUE
* TIME CRITICALITY
* RISK REDUCTION / OPPORTUNITY ENABLEMENT

*Field set-up*

* 'Select field'
* 1, 2, 3, 5, 8, 13, 21  

**Calculated field:** {CUSTOMER / BUSINESS VALUE} + {TIME CRITICALITY} + {RISK REDUCTION / OPPORTUNITY ENABLEMENT} / EFFORT  

It looks like the calculated field cannot be calculated using 'Select field' options. Any tips on how to work around this ? ???


Answers:
author: Chris Timms
body: Hi [@Stephane De Keerle](/t5/user/viewprofilepage/user-id/5256312)

I think you can achieve your desired outcome by adding weight to each value in the selected field?

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/272193i7AEA6E1232D57DCB/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/272192iB6E40D227D906A52/image-size/large?v=v2&px=999 "2.png")

The weight of a value can then be used in calculations.

Regards,

- C

comments: author: Stephane De Keerle
body: Tried it out and it works thanks!


author: CC
body: We do WSJF as well. I had to add the values as "weights". Then it will calculate. I meant to send this in as a bug. You can't use the number field type to calculate. JDP thinks its text and not a number. For example, if the number is 5 it will calculate as if it is 1.

comments: author: Stephane De Keerle
body: Nice it works!! Thank you.
Linking Assets on JIRA Product Discovery
Asked by Sundeep Kesavadas:

I am trying to link assets to the roadmap items on JIRA Product Discovery. I am unable to see any options to add a customer Assets reference field.   
Any suggestions on an alternate approach to achieve the same outcome?


Answers:
author: Hermance NDounga
body: Hey Sundeep,

Are you referring to the Asset field from Jira Service Management? If yes, then its not possible to use a field from another product in Jira Product Discovery. We will explore later on this year how we want to reference other fields in Jira Product Discovery.

If you are referring to something else please let me know :)

Cheers

Hermance

comments: author: Andrea Robbins
body: Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

How soon will Asset fields be available for JPD? It is essential to be able to link assets to ideas. The assets could hold customers, opportunities, or account information that would help us prioritize ideas.

Is there an issue we can vote on for this maybe or an estimated time it will be released? It is a blocker for our team to implement JPD.


author: MdV
body: Same for me. We can see many benefits in using JPD in our organization, but without the ability to use our current Asset fields it will be difficult because we would need to maintain / synchronize our central asset information redundantly within JPD.

I can use the global fields (Jira) within JPD but unfortunately it lacks the asset field functionality.

If your roadmap for JPD includes the future possibility for Asset Fields i would be happy if you could let us know so we can adjust our plans


Tags: cloud

jira

jira-cloud
Jira Product Discovery: Importing CSV data, moving ideas between projects
Asked by patryk.x.ryczek:

My team has several questions regarding Jira Product Discovery:

1. How to import status and other fields?

- How to import status? - during the import we could not assign statuses to our ideas.

- How to import "created date" and "reporter" (when a person is not in our jira instance) fields?

2. Furthermore, we are curious if there will be a possibility to move ideas between projects in JPD, considering that currently, this feature is only available in Jira Software.

3. How to create a delivery ticket through the automation?


Answers:
author: Tanguy Crusson
body: Hi, on #2: you should be able to move ideas between Jira Product Discovery projects already, like for Jira Software. But you need to go to Filters \> view all issues, and do it from there (... \> Bulk change). We are going to improve it to make it easier.

On #3 you can find examples on automation for delivery in the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378) (search for "automation" there)

comments: author: patryk.x.ryczek
body: thank you for the answer, and what about the first question will there be an option to import statuses via csv? we have plans to move a large number of ideas that have different statuses.


author: Chad Nauman
body: For number 1 (status import), one workaround you can use is to create a custom field called something like import_status and then import the status into that field and then once the ideas are imported you can filter by the import_status field and bulk edit the system status field within the list view.

For created date, I was able to import and set created date (but you have to do the External System Import method in Jira Admin settings - have to be a Jira Admin to do this) instead of the Import from the create screen within JPD.

comments: author: Chad Nauman
body: Another workaround/option is to import into a "temporary" jira software project and then "move" the issues from there into JPD much like Tanquy mentioned in his original response.
OpsGenie Alerts API Integration
Asked by Devin McElheran:

Hi,

I'm writing some PowerShell for alerting purposes. I can create an alert. I can retrieve that alert using the alias, ID, and tiny ID, all working, so I know that my URLs are being encoded properly.

The problem is that I'm unable to close the alerts. I've tried a few different closure rules like \`message contains "Resolve"\` or \`actions contains "Resolve"\` to see if that would do the trick, but none seem to be working. I get the 202 "Request will be processed" response, which I understand is the default response when the request goes into the queue, but the alert doesn't close. I don't see anything coming up in the activity log for the alert, which would lead me to believe that the closure request isn't matching the alert.

If the URL encoding is right for getting alerts, it should be right for closing alerts. I'm using the PowerShell \`Invoke-RestMethod\` cmdlet, which takes care of encoding URLs. That would leave the URL content, which I've copied from the documentation, but that isn't producing any errors in the response for alias, ID, or tiny ID, leaving me assuming it's also right.

So, I'm kind of at a loss without any additional feedback. Is there a way to follow up on the requestId that's returned after submitting the closure request?

Thanks,

Devin


Answers:
author: Shashwat Khare
body: Hey [@Devin McElheran](/t5/user/viewprofilepage/user-id/5212581) ,  

Thank you for elaborating on the issue in such detail :)   

From the above description, it looks like the Close Alert action filter is not processing the alert closure as per the filter setup, as you have rightly mentioned.  

To effectively investigate why the alerts are not closing, could you please log a support ticket with us using the link below:  
<https://support.atlassian.com/contact/#/>  

We will investigate a sample Alert's audit log to understand why the action filter isn't working on them.  

Best,  
Shashwat

comments: author: Devin McElheran
body: Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)

I ended up figuring it out, sort of. The alert would not close based on any criteria I configured, so I removed the configuration altogether and created a new one that matches all. That fixed it for me. Given that I have closure logic on the other end, I'm not too concerned given that it's the API and not just an email alert.

Thank you for your assistance.
Custom Analytics Report
Asked by Ian Taylor:

I've created numerous custom analytics reports and need to manage them i.e. edit the filtering, date selection, etc.

Where can I find the reports I've created to do this?


Answers:
author: Skyler Ataide
body: Hi there Ian!

Opsgenie has several out-of-the-box reports that you can customize using filters and schedule to be sent out to relevant team members. It sounds like you already have some of these reports configured with filters and scheduled for delivery. In order to view/edit these reports, you will need to navigate to the Analytics page in Opsgenie. From there, you will want to open the report that you scheduled for delivery, select the three ellipsis in the top right corner of the dashboard, and then select**Schedule delivery**:

![Scheduled_Reports.png](https://community.atlassian.com/t5/image/serverpage/image-id/255588iBCC89E78E1B3E408/image-size/large?v=v2&px=999 "Scheduled_Reports.png")

Once you select Schedule delivery, a new modal will appear showing all of the reports you previously created and scheduled for delivery. From there, you can select the three ellipsis next to the report that you want to manage and choose edit to change the filtering, date selection, etc.

![Edit_Scheduled_Reports.png](https://community.atlassian.com/t5/image/serverpage/image-id/255589iE60A5D1515F3A9A0/image-size/large?v=v2&px=999 "Edit_Scheduled_Reports.png")

Hope this helps!

Cheers,

Skyler

comments: author: Ian Taylor
body: Thank you Skyler

It certainly did help.


Tags: cloud
How to export a list of Teams and Owned services?
Asked by bruna.ziviani:

I would like to export a list of all teams registred in Opsgenie whit the services they own.


Answers:
author: John M
body: Hi [@bruna.ziviani](/t5/user/viewprofilepage/user-id/4383269) ,

There is no straightforward way to do that but you can use the [List teams API](https://docs.opsgenie.com/docs/team-api#list-teams) to pull a list of teams and then use the [list services API](https://docs.opsgenie.com/docs/service-api#list-services) to pull a list of all services (which will list the associated teams) and then write a script to pair all teams with their corresponding services.


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to set a responder in Opsgenie integration
Asked by Samuel Mosher:

We are testing out Opsgenie with a CheckMK integration. In the [integration documentation](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-checkmk/) it states that there should be a *Responder* field that we can use to assign alerts to. Without assigning alerts, our team does not receive notifications.

However, in our Opsgenie instance, the *Responder* field does not appear on the integrations page, and appears to only be available to add manually to each individual alert. Is this an oversight on my part, a plan limitation, or something else?


Answers:
author: John M
body: Hi [@Samuel Mosher](/t5/user/viewprofilepage/user-id/5210562) ,

If you are on the Free or Essentials plans, integrations can only be added on the team level, but not the global level. When integrations are team-based, the 'Responders' field is not present, as all alerts will be assigned to the team that the integration is assigned to.

Likewise, If you are on Standard or Enterprise plans, the "responders" field will not be present if the integration is assigned to a team, but on these plans, you can remove the team and the integration will be global, which will enable the 'Responders' field.

comments: author: Samuel Mosher
body: Hi John!

Thanks for getting back to me. We are on the free plan, and the integration is set up at the team level. All inbound alerts however do not assign to the team. I do see that *Responder Team* on the Team integrations page shows as our team next to the integration.

At the team level, we have a routing rule that is:  
**IF** for any received alert **THEN** route the alert to *our_team_escalations*

We also have an escalation rule that is:  
**IF** alert is not acknowledged **THEN** 1 min after creation, notify on call users in *our_team_schedule*(note the 1min is just for testing, we plan on having a longer delay once rolled out).

There is currently one person in the on-call schedule (myself) and I do not receive any notifications even though alerts show up in Opsgenie.

I have email, SMS, and voice configured. In my profile, it it set to notify me immediately for new alerts on all three channels.

Do I have something misconfigured or am I missing a step?


author: John M
body: Hi [@Samuel Mosher](/t5/user/viewprofilepage/user-id/5210562) ,

I would recommend submitting a [support ticket](https://support.atlassian.com/contact/#/) so we can review your configuration. There are simply too many variables to say why you are not getting the notifications without looking at the account. If you are still in the trial period you should also have access to in-app chat on the Free plan.


Tags: checklist

cloud
Always create slack channel for incidents
Asked by Nat Welch:

I want to always create the slack channel when an incident is created. Is this a feature?


Answers:
author: John M
body: Hi [@Nat Welch](/t5/user/viewprofilepage/user-id/4349987) ,

Currently, new Slack channels can only be created manually but from an incident, but we do have a feature request to automate this function, which you can watch and upvote here:

<https://jira.atlassian.com/browse/OPSGENIE-57>


Tags: cloud