Unable to install Confluence Questions
Asked by Ryan Williams:

When trying to install Questions the installation fails. We are running 5.7.1.

I upgraded the Universal Plugin Manager but after failing the Questions installation the log states:

2015-08-14 07:29:18,272 ERROR \[UpmAsynchronousTaskManager:thread-3\] \[upm.core.install.ObrPluginInstallHandler\] logUnsatisfiedRequirements OBR resolver has 2 unsatisfied requirements for installing plugin_202852181223565927_confluence-questions-1.0.448.obr

-- url: /rest/plugins/1.0/ \| referer: [https://confluence.XXX.ca/plugins/servlet/upm/manage/all](https://confluence.statcan.ca/plugins/servlet/upm/manage/all) \| userName: willrya

2015-08-14 07:29:18,287 ERROR \[UpmAsynchronousTaskManager:thread-3\] \[upm.core.install.ObrPluginInstallHandler\] logUnsatisfiedRequirements Unsatisfied requirement: (\&(package=com.atlassian.renderer)(version\>=6.2.10)(version\<=6.2.10))

-- url: /rest/plugins/1.0/ \| referer: [https://confluence.XXX.ca/plugins/servlet/upm/manage/all](https://confluence.statcan.ca/plugins/servlet/upm/manage/all) \| userName: willrya

2015-08-14 07:29:18,287 ERROR \[UpmAsynchronousTaskManager:thread-3\] \[upm.core.install.ObrPluginInstallHandler\] logUnsatisfiedRequirements Unsatisfied requirement: (\&(package=com.atlassian.fugue)(version\>=1.1.0)(!(version\>=2.0.0)))

-- url: /rest/plugins/1.0/ \| referer: [https://confluence.XXX.ca/plugins/servlet/upm/manage/all](https://confluence.statcan.ca/plugins/servlet/upm/manage/all) \| userName: willrya

2015-08-14 07:29:18,584 WARN \[UpmAsynchronousTaskManager:thread-3\] \[upm.core.install.DefaultPluginInstallationService\] execute Plugin installation failed: Failed to resolve plugin dependencies within OBR \[plugin_202852181223565927_confluence-questions-1.0.448.obr\]. Please see the logs for more detailed information.


Answers:
author: Nick S
body: Just ran into the same error - took me a few minutes, then realized I was trying to install Confluence Questions through the JIRA Admin panel, and not the Confluence Admin panel. Once I switched over to the Confluence Admin panel, it worked perfect.


author: Alastair Sherringham
body: I am currently running an evaluation of Confluence and thought I'd also download and try Questions. I have a week left, and thought I'd see what it does.

But I can't install it - an error always appears and tells me to check logs :

```
An error occurred during installation. Refer to the logs for more information.
```

As above, looking at the logs, it seems to be a dependency issue

```
2015-10-25 16:40:00,439 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements OBR resolver has 2 unsatisfied requirements for installing plugin_6953136590530549209_confluence-questions-1.0.448.obr -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin2015-10-25 16:40:00,441 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&amp;(package=com.atlassian.renderer)(version&gt;=6.2.10)(version&lt;=6.2.10)) -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin2015-10-25 16:40:00,441 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&amp;(package=com.atlassian.fugue)(version&gt;=1.1.0)(!(version&gt;=2.0.0))) -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin2015-10-25 16:40:00,502 WARN [UpmAsynchronousTaskManager:thread-2] [upm.core.install.DefaultPluginInstallationService] execute Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_6953136590530549209_confluence-questions-1.0.448.obr]. Please see the logs for more detailed information. -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
```

I am using :

Confluence installer 5.8.15

Ubuntu Linux 14.04 LTS

I have made sure all the (default) plugins are updated, including UPM.

Thanks, Alastair


author: Somujit Bhattacharya
body: Hi, I can't help but comment here that downgrading the plugin to a previous version isn't exactly a solution. I am running Confluence server 5.7.3 and I see the same errors while trying to install Confluence Questions. Would somebody be able to help me identify what exact plugins are being referred to here and how can we upgrade them?

Thanks in advance!

Somujit


author: Guilherme V.
body: Hi Ryan, you could downgrade your Question's plugin for the one that was working.


author: Ryan Williams
body: Hi William,

Thanks for your quick response. I am happy to update other plugins but the problem for me is that this instance runs on an isolated network (i.e., no Internet connection). As such, it would be a long process to do them one by one. Is there a way to further isolate the problem plugin(s)?

Ryan


author: William Zanchet [Atlassian]
body: Hi Ryan,  

It seems that it's failing to install the plugin because it needs another library that seems to be not updated. Would you mind updating all your plugins then try to install questions?  

Cheers,  
WZ