youngmon/atlassian-qna huggingface dataset:
Can't connect all works in confluence
Asked by ???:

Whenever I make or edit a page in my account, I can't do all things because of disconnection at confluence website.

But, at the same time, I can access other pages at Jira and slack.

So I have checked some settings like Java server and cookie settings, but there are no problems for initial setting values. How can solve the problem to connect Confluence server?

Please give me some advices to solve that issues.

Regards


Answers:
author: Brant Schroeder
body: [@???](/t5/user/viewprofilepage/user-id/4960758) Welcome to the Atlassian community

Are you on Confluence server or cloud?


Tags: cloud

confluence-cloud
unknown macro 'callout' after upgrading to 7.18.1
Asked by mku:

Hello,

I've upgraded Confluence to 7.18.1 and having troubles with user created content/pages. The view mode only shows empty placeholders

![Bild_2022-06-07_084437250.png](/t5/image/serverpage/image-id/200833i6CAE0CEA47D77AA6/image-size/large?v=v2&px=999 "Bild_2022-06-07_084437250.png")

The edit mode looks better, but is also broken:

![Bild_2022-06-07_084530211.png](/t5/image/serverpage/image-id/200834i4E9E7DB40210B82A/image-size/large?v=v2&px=999 "Bild_2022-06-07_084530211.png")

How can I fix it?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Manuel Kukla](/t5/user/viewprofilepage/user-id/4960834) ,

welcome to the Atlassian community!

Please could you check if some external app didn't start after the upgrade and it is disabled?

In my opinion that macro is provided by external app.

Fabio

comments: author: mku
body: Hi,

I can't see any disabled plugin in the list. Is it possible that they were deleted during the upgrade? Are there any logs which plugins were installed?


author: Fabio Racobaldo _Herzum_
body: Take a look to the audit log at apps level


author: mku
body: Meanwhile i've seen that there was a permission error on the server. The service account (network service) was not authorized to create files in the "C:\\Program Files\\Atlassian\\Confluence\\temp" folder -\> fixed it and then the plugin list was populated after a service restart!

Thanks!


author: Fabio Racobaldo _Herzum_
body: good to know.


Tags: confluence-server

server
Upgrade fails with "1. locked"
Asked by Michael Ilewicz:

Hello, I have been experiencing some issues with my confluence instance out of nowhere. One day, I suddenly got the following error when going to any page of confluence

```
java.lang.IllegalArgumentException: Negative position
    at java.base/sun.nio.ch.FileChannelImpl.read(Unknown Source)
```

I thought restarting the server could fix things so I did that but when it came back online, somehow the connection with my database seems to have been lost and it asks me whether I want to setup a new database or use the evaluation database. I have been trying to get it running since, but I get into various errors. For example if I set up confluence with an empty database I get the following

```
The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set
```

I went into the logs folder just to find that any files from before the restart have a ".locked" ending and seem to be encrypted as I only get garbage when I open them.

I tried repairing it through an upgrade from 7.13.3 to 7.13.4

At the last step of the upgrade process, the installer however gets stuck and the only thing it prints was

```
1. locked
```

before I the ssh connection with my machine was cancelled...

Any idea what that could mean and how I could open the locked files to see the logs of the original crash and restore my database to function without losing all my attachments?


Answers:
author: Daniel Ebers
body: More in general (although it is clear Confluence seems to be the point of intrusion for some hackers here) it suggests parts of your server has been compromised by ransomware.  

Reinstalling the server (so you get a clean state) and restoring the instance from a proven clean backup sounds like the only chance you have these days.

These are more general rules, best-practise, and apply to any other software product also.  

In the current case, listed here in Community, some time ago, it was a vulnerability which allowed hackers obviously to place malware on servers running Confluence and encrypt files \& directories (which resulted obviously in the .locked-files you saw).


author: marodriguezb
body: Hi,

Today my Confluence Server v7.15 stopped working. On the server hosting the Confluence instance I saw a bunch of strange files with the suffix ***.locked***.

All the automatic backup files were also locked.

Luckily I was able to backup the database.

Is there any relation to the vulnerability CVE-2021-26084?

<br />

What should I do next?

Regards,  
Miguel


author: Mayur Jadhav
body: Hi [@Michael Ilewicz](/t5/user/viewprofilepage/user-id/4075231) ,

We have been facing the same issue and it's related to recent vulnerability. I would definitely recommend you too raise priority ticket with Atlassian and asked for the immediate help.

Regards,  
Mayur


Tags: confluence-server

cve-2022-26134

server
I have edit permission on a confluence page but cannot edit
Asked by riley:

My confluence administrator gave my group edit permission, but I still don't have "edit" button and has no ability to edit. What can I do to resolve this?


Answers:
author: Rilwan Ahmed
body: Hi [@riley](/t5/user/viewprofilepage/user-id/4960666) ,

Welcome to the community.

As you said, your group has been granted access to space, but you are not able to edit page, then **page level restriction** could be added. Please ask any user who has access to the page and check the page level permission.

**Please note**: Page level permissions are inherited from parent pages also.

More details mentioned in [Level 3: Page Restrictions](https://confluence.atlassian.com/confkb/understanding-permission-in-confluence-979403839.html?)

comments: author: riley
body: Thanks. I figured out the permission hasn't been applied. Need to add permissions through "Space Tools-\>Permissions", not from the Restrictions.


author: Sreenivasaraju P
body: Hi [@riley](/t5/user/viewprofilepage/user-id/4960666)

Please check the space permissions of the space. If permissions are fine.

Please try with incognito mode, if it works there may be plugin or browser extension causing problem.

please refer

<https://community.atlassian.com/t5/Confluence-questions/Cannot-edit-page-have-edit-create-permissions/qaq-p/1339845>

comments: author: riley
body: Thanks [@Sreenivasaraju P](/t5/user/viewprofilepage/user-id/853354) , my space permission is fine (I'm in an ad group, and that group has view\&edit permission).

But in incognito mode there's still don't have an edit button.

Do you have any idea on this situation?
Why can I not create a Jira Task from Confluence?
Asked by Marko Mikic:

I'm trying to create a Jira task from a Confluence page using the Jira plug-in and I'm getting an error that says "Field 'description' cannot be set. It is not on the appropriate screen, or unknown."

I definitely have description as an option for my scheme screens but does not recognize it for some reason - perhaps I missed a step for linking the two apps together or something. Can't seem to find any information this specific issue online.

![Capture.PNG](/t5/image/serverpage/image-id/200811i7208E0DDB540D472/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is what it says it is - if you were to go to Jira, hit "create" and try to create a new task in project 254 fire detection, you will find that either

1) You don't have permission to do it

2) IT does not ask for a description field

comments: author: Marko Mikic
body: Hi Nic - Thanks for your answer it was helpful. Turns out the Field listed in the Screen was "Definition of Done" rather than description, so that works now.

<br />

Follow up question - is there a way to customize the Screen seen within Confluence (from my screenshot)? It would be nice to be bale to Assign the task to someone from Confluence rather than going over to Jira for that.


Tags: cloud

confluence-cloud
Email Notifications - Receiving Too Many After Unsubscribing
Asked by heidie_h:

I have selected to opt-out of all email notifications for Confluence and yet I continue to receive daily emails each time a page is updated by another team member. How do I turn these off altogether?


Answers:
author: Andy Gladstone
body: [@heidie_h](/t5/user/viewprofilepage/user-id/4960465) Welcome to the Confluence and Atlassian Community!

You should check your settings under your profile to see your email subscription settings. You can access them by clicking on your avatar in the top right of the menu bar, and selecting Email under Your Settings. There are many different email subscription types, and you may need to edit yours to opt out accordingly.

Hope this helps.

comments: author: Andy Gladstone
body: [@heidie_h](/t5/user/viewprofilepage/user-id/4960465) I hope your spam is under control after my answer. Please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


Tags: cloud

confluence-cloud
What list item is the following?
Asked by Daniel Brokhman:

![image.png](/t5/image/serverpage/image-id/200799iC27BC82DCCD467C0/image-size/large?v=v2&px=999 "image.png")

I want to insert a list item with the above design. I've tried "/table" but that item does not match what I want my web part to look like. I want to insert my data in the pictures table format but I can't seem to find the correct "/" item.

Your help would be greatly appreciated, thanks.


Answers:
author: Darja Majninger _K15t_
body: Hi [@Daniel Brokhman](/t5/user/viewprofilepage/user-id/4960418)

Welcome to the community!

The Page Properties macro should do the job. But regarding your use case, I think our newest app[Orderly Databases for Confluence Cloud](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Announcing-Orderly-Replace-Confluence-Page-Properties-with/ba-p/1915196) could be very interesting for you.

With Orderly you can create databases, where you can add a lot of field tapes (columns) and add your pages as entries (rows). Field types include page links with automatic page creation, selectable items (like status), dates and links with other databases.

By using the Orderly macros you can easily insert this database as a table anywhere you like in your space. And you can automatically create an overview of the page metadata (you entered in the database) on each page you added to the database.

It's up to 10 users, so maybe you want to give it a try!

If you have any further questions just contact us at help@k15t.com.

Cheers,  
Darja


author: yaniv_shoshani
body: Hi Daniel,

The look is similar to "Page Properties Report" macro. It is based in another macro named "Page Properties" that inserts a special section to a page in which you can add a stadard table with your data fileds (dont forget to add a label to each page). Then on another page use the Page Properties Report macro filter by the label and you will get the look you are looking for, based on the tables in each page. See <https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-macro/>

Best Regards,

Yaniv


Tags: cloud

confluence-administration

confluence-cloud
Access denied when trying to access team calendar
Asked by Liza Gonzalez:

Hello,

I'm getting the below access denied error message when I try to access my Outlook team calendar within Confluence. Is this a known issue?![Space Calendar error message_6_6_22.JPG](/t5/image/serverpage/image-id/200788i794882D746E62DE1/image-size/large?v=v2&px=999 "Space Calendar error message_6_6_22.JPG")


Answers:
author: Brant Schroeder
body: [@Liza Gonzalez](/t5/user/viewprofilepage/user-id/4620605) sounds like you need to re-authenticate, have you tried that?


Tags: cloud

confluence-cloud
Can I upgrade directly from 7.4.4 to 7.4.17?
Asked by Chris Pohlschneider:

We are looking to upgrade to latest Long Term Support Release. We are currently using 7.4.4 with SQL Server 2016. Want to know if I can upgrade directly to 7.4.17 or if I have to do incremental updates to get to 7.4.17


Answers:
author: Nic Brough -Adaptavist-
body: Yes, you can go directly between those versions.

comments: author: Chris Pohlschneider
body: Ok I appreciate the information. I am new to the update process for Confluence and started reading a little more in depth on this. When I go to "Plan Your Upgrade" within the Admin section of the site, it is saying that I should go from 7.4.4 to 7.18.1

Should I make this big of a jump and what are the Pros/Cons making this big of a jump. We are using SQL Express 2016.

Sorry for the newbie questions, but we only have a Starter License and support is limited


author: Nic Brough -Adaptavist-
body: Yeah, the upgrade suggestion is always for "go to the latest version available (if the installer supports the jump".

There are two cons - it's more likely to go wrong than a smaller jump, and your users may find too many changes to understand when they start using the new version.

You need to look at your licence too - if it has expired, Confluence carries on working, but you may not be able to upgrade (if the release date of the target version is after expiration)

Pros - new functions, bug fixes, performance enhancements, all the things you'd expect of newer software.


author: Chris Pohlschneider
body: Hi Nic,

Thanks for the suggestions. I took a snapshot of our vm before the upgrade to 7.4.17. The upgrade completed successfully, but I could not get the main page for our confluence instance to load. I reviewed the old and new server.xml and it stated that file had changed. I also looked at the web.xml file and did not seem like anything changed with it. I reverted our VM back to the snapshot I took before the upgrade and we are back up and running. Any ideas on how to troubleshoot the issues after the upgrade?


Tags: confluence-server

server
Butler Powerup chained commands not working
Asked by Matteus Johansson:

Hi everyone

I've heared that chained commands are supposed to work using the Butler Powerup (as opposed to older Butlerbot).

However, I've created an automation that:

Listens for changes in Due Date and:

If a Due Date is set that is sooner than 4 weeks it copies itself (the card) and then moves the Due Date on the original card forward 1 week.

This automation sometimes clearly triggers itself, but only as long as the incremented due date stays within 4 weeks so it won't create an endless loop.

However, the automation only runs once, and when checking the automation log there is a warning message that a potential infinite loop has been triggered, and as a precautionary consequence the automation is terminated.

How do I get past this? I thought that the Butler Powerup did not have this limitation. I have a business account.

Thank you very much in advance


Answers:
author: milynnus
body: [@Matteus Johansson](/t5/user/viewprofilepage/user-id/4208738) encounter this recent. I have Butler watch for a card using {\* }. In attempt to rename the card, this was flagged. Just have to look at how the renamed card does not trigger the same rule.


Tags: butler
Qualcuno saprebbe dirmi come usare il power up "salesforce"?
Asked by Matteo Basile:

L'ho messo nella lista ma non so come usarlo. Ho fatto la registrazione che mi chiedeva.

Non capisco inoltre il numero del caso che mi chiede? Cos'?? Dove posso informarmi?


Answers:
author: Soumyadeep Mandal
body: Hi [@Matteo Basile](/t5/user/viewprofilepage/user-id/4198605) ,

Welcome to the community! We are glad you are here.

Wish you a very happy new year!

Please read these article/documentations

<https://trello.com/power-ups/55a5d917446f517774210009/salesforce>

<https://help.trello.com/article/1055-using-the-salesforce-power-up>

<https://blog.trello.com/trello-salesforce-integration>

Regards,

*Soumyadeep (SaM)*
Boards and Pricing and gold rewards
Asked by T Phillips:

I am new to Trello. But I understand I can have 10 boards per team. Is there a limit to the total number of boards that I can have on my free account.

Still trying to understand the gold rewards and how to use them. So I may need some clarity on gold rewards, I sent an invite to a team member now I have gold rewards not even sure if they can be used on a free account or what I am suppose to do with them


Answers:
author: Gonchik Tsymzhitov
body: Hi!

As recommendation you will earn addition time period for the each referral

<https://help.trello.com/article/814-earning-activating-trello-gold>

will have the next features

<https://help.trello.com/article/817-trello-gold-user-guide>

Cheers,

Gonchik Tsymzhitov

comments: author: T Phillips
body: Thanks, but with regards to the boards. I can have 10 boards per team. But is there a limit to the total number of boards that I can have on my free account.
Told to Upgrade to Business Class, exhausted Butler allocation, but already have Business Class!
Asked by Appraisal Desk:

Trello support will not respond...

I have Business Class and have exhausted the number of Butler commands allowed per month. Now I've received an email asking to upgrade to Business Class?

When I select link it simply takes me to a page to upgrade to Business Class. Only option I can find is to upgrade to Enterprise but that is 20 user min at $4200/yr.

What are my options?


Answers:
author: Soumyadeep Mandal
body: Hi [@Appraisal Desk](/t5/user/viewprofilepage/user-id/170922) ,

If you are using a Business class plan and you have exhausted the limit you have to go for the Enterprise plan!

But before upgrading please contact [HERE](https://support.atlassian.com/contact/)

Regards,

***Soumyadeep (SaM)***

comments: author: Appraisal Desk
body: I've have tried to contact support. But they will not respond. Very disappointing...


author: Soumyadeep Mandal
body: Hi [@Appraisal Desk](/t5/user/viewprofilepage/user-id/170922) ,

Please wait for a maximum of 24-48 hours! I think they might be working on something very important!

Regards,

***Soumyadeep (SaM)***


author: Appraisal Desk
body: It has been beyond that...


author: Appraisal Desk
body: I guess I am not important. Thanks for replying.


author: Soumyadeep Mandal
body: Hi [@Appraisal Desk](/t5/user/viewprofilepage/user-id/170922) ,

Don't think like that! They will definitely reply! I think maybe because the holidays are going on! So they are taking some time to reply!

Regards,

***Soumyadeep (SaM)***


author: David Bakkers
body: With Business Class, you get 1,000 Butler command runs per team and 200 per user (team quota pools up to 6,000 max per month).

If you don't want to pay to move up to the Enterprise license, then you have no option other than to scale back your Butler command quantities.


Tags: business-class

butler
Power-ups
Asked by Christian Sterk:

How do I choose more than one powerup? Is it not possible? And if not? Why?


Answers:
author: T Phillips
body: I am new to Trello, but from what I just found on YouTube You can only have 1 power up per borad on the free account and if I recall correctly maybe 3 power up with a paid account. hope that helps

comments: author: Christian Sterk
body: Ofcourse, thank you!

<https://community.atlassian.com/t5/Tech/Daily-rituals/td-p/1469893#U1568030>


Tags: power-up
Login Issues With The Trello App (IPadOS)
Asked by Kjell Brink:

I'm using an **iPad** with **iOS 14** , but I can't figure out how to login. If I try to login the app asks me if I want to open the **Atlassian** login page but it automatically chooses safari (I get an error: JavaScript is disabled) and if I try to use another app like Google or DuckDuckGo it says '*The app isn't found on your device*'. I tried to make another account with Google and Microsoft but that didn't work either.

++Can Someone Help Me?++


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Please, change default browser settings

<https://support.apple.com/en-us/HT211336>

Then you can work easier :)

comments: author: Kjell Brink
body: Hello There Gonchik,

I used the method successfully, at least s that's what I thought. I tried with DuckDuckGo and Chrome and it worked but after a few hours I needed to login again and it didn't work. I reinstalled the apps and tried again but it didn't work.


author: Gonchik Tsymzhitov
body: That's great!
Trello not Working with Multiple Gmail Accounts
Asked by Karen McCormick:

* I have access to three Gmail accounts, and two of those accounts are individual accounts for my two bosses. For each of those bosses' GMail accounts, we have a linked Trello account to their Gmail account. However, when I try to move an email from one bosses account to Trello, it will not work. Trello says it requires us to logout of all other accounts, which is pretty much impossible ( and not something we want to keep going back and forth to open and close). How can you help me to fix this so that I can move emails to my new bosses Trello board? I still need to keep all three Gmail accounts.
* Can you please send your response to: mairewilliamson@gmail.com, so I don't clutter up my bosses email?
* Thanks, Mary Williamson


Answers:
author: Gonchik Tsymzhitov
body: Hi!

do you switch the browser profile for each time?

otherwise you will meet with cookie issues.
Custom field check box notification?
Asked by Curt Brown Electric Inc.:

I was wondering if there is a way to receive a notification (preferably by email) when a custom field check box is checked off?


Answers:
author: Hana Ku?erov?
body: Hi [@Curt Brown Electric Inc.](/t5/user/viewprofilepage/user-id/4207654) ,

welcome to the Atlassian Community!

If you are using Custom Fields Power-Up, you can create rule in Butler for this, something like:

```
when custom field "Test Checkbox" is unchecked, send an email notification to "test@test.com" with subject "test checkbox" and message "text checkbox has been unchecked..."
```

comments: author: Curt Brown Electric Inc.
body: Thanks for the quick response! I will give it a try.


Tags: custom-field
Is there a way to copy only the unchecked items from a checklist to another?
Asked by Ayo Akinola:

Hey guys! I have a checklist on a card that contains all of the items needed for my house to function. Let's call this 'Checklist A'. On another card, I want to copy only the unchecked items from Checklist A to a new checklist - 'Checklist B'. Is there a way this can be done, preferably with a butler button?

For further context, the purpose of this is so that I can use 'List A' as my overall inventory list, which contains everything that is needed for my house to function. So when an item is running low, or not in my house, I can uncheck it in checklist A. Checklist B is inside a card that is created at the end of every week. I've got a butler button that copies checklist A to B, but I want it to only copy the items I don't have by the end of the week. List A has over 200 items that run-out sporadically from week to week whilst the shopping I do is weekly. So it's quite troublesome having to duplicate a checklist of 200 items when one week I may only need 30 items to purchase from my inventory (checklist A) and then another week I may need the full 180.

Any suggestions are helpful!


Answers:
author: Soumyadeep Mandal
body: Hi [@Ayo Akinola](/t5/user/viewprofilepage/user-id/4208183) ,

Welcome to the community! We are glad you are here!

You have to move/copy the whole checklist! and you can use automation using Butler!

<https://help.trello.com/article/1198-an-intro-to-butle>

<https://blog.trello.com/five-easy-butler-rules>

comments: author: Ayo Akinola
body: Hey Soumyadeep

Thanks for the response! Unfortunately, when you move/copy a checklist it copies the entire list regardless of if items are checked or unchecked. I only want it to copy the **unchecked** items in a list.

I'm starting to concede to this not being possible.


Tags: automation

butler

checklist