youngmon/atlassian-qna huggingface dataset:
Indication of transaction costs
Asked by Lara Willmuth:

Hello everyone,

We are using the timetracking funtcion in several projects.

Now it is the case that X costs are incurred per working hour. This should be automatically calculated and displayed in the task based on the logged time.

Unfortunately, I can't find an option to include this.

I thought of creating an automation which then fills a field provided for this purpose, but unfortunately this does not work. At least I couldn't get it to work.

Can anyone help me?

Best regards

Lara


Answers:
author: Lara Willmuth
body: Hi [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) thanks for your answer.

I have inserted the automation as described there with the following formula: {{#=}}{{issue.Zeiterfassung.value}}\*{{53,57}}{{/}}

But after executing the rule, I get the following error message in the audit log: Failed to get value for 53,57: {{#=}}{{issue.Zeiterfassung.value}}\*{{53,57}}{{/}}

I have adjusted/changed the formula a few more times, but each time I get an error message.

Can you tell me what I need to change there?

Best regards

Lara

comments: author: Benjamin
body: You welcome. Look like it's complaining about the expression you have with 53,57. It should be just an integer based on the examples. What exactly are you trying to calculate? Have you tried replacing a number instead of using 53,57?


author: Benjamin
body: HI [@Lara Willmuth](/t5/user/viewprofilepage/user-id/5580362)

Welcome.

Looks like you. are trying to calculate x cost based on some formula with logged time.

This article might help you in the direction you are heading:

<https://community.atlassian.com/t5/Jira-questions/Calculated-field-in-the-cloud/qaq-p/2224242>


Tags: cloud

cloud-automation

jira-cloud

time-spent
Need to Hide remaining hours from Estimation screen
Asked by lakshyajeet_swami:

Hi Team,   

I want to Hide Remaining Estimation option from Estimation screen.   
when we add Time Tracking on any screen remaining estimation is also visible. But is there a way that I can completely hide it from those screens.


Answers:
author: John Funk
body: Hi Lakshyajeet

You can try removing the Remaining Estimate field from the issue layout screen, but not sure that will completely remove it.

Are you using an app from a vendor? Or just the built-in Jira worklogs?

comments: author: lakshyajeet_swami
body: Currently I am trying to achieve this through Script runner but that is not running for some reasons.   

I want to understand if we can indeed achieve this through Script runner?


author: Shreeja J
body: X


Tags: data-center

jira-cloud

jira-data-center

jira-server

jira-software

server
What are the steps to create a Dashboard which shows Planned Vs Actual by Resource and by EPIC
Asked by Mayuri:

What are the steps to create a Dashboard which shows Planned Vs Actual by Resource and by EPIC.


Answers:
author: Trudy Claspill
body: Hello [@Mayuri](/t5/user/viewprofilepage/user-id/5579697)

Welcome to the Atlassian community.

What are your definitions of Planned and Actual? Are you talking about the time information from Original Estimate and Timespent?

When you say "Resource" do you mean the person identified in the Assignee field?

The shorter answer is I don't believe there is a native gadget to give you what you want, but we first need a better understanding of what you want.

Are you willing to consider acquiring a third party app to meet your requirement?


Tags: cloud

jira-cloud
How to set jsdPublic flag to false while adding a comment using rest API
Asked by jay:

I am not able to set jsdPublic flag to false when I add comment to an issue using the REST API. pls share the JSON body.

url:

/rest/api/3/issue/{issueIdOrKey}/comment


Answers:
author: Sadiq Satriya
body: Hi [@jay](/t5/user/viewprofilepage/user-id/5564623) ,

Using the [Add Comment](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comments/#api-rest-api-3-issue-issueidorkey-comment-post) endpoint (/rest/api/3/issue/{issueIdOrKey}/comment), I was able to get it to work by adding this \`properties\` attribute:  

```
{
  "properties": [
    {
      "key": "sd.public.comment",
      "value": {
        "internal": true
      }
    }
  ],
  "body": {
    "version": 1,
    "type": "doc",
    "content": [
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "This is a Private comment."
          }
        ]
      }
    ]
  }
}
```

I found this property by adding an internal comment through the UI, and inspecting the network calls - but I can't seem to find any official documentation on this property.

*** ** * ** ***

**Alternatively** , you could also use the [Create request comment](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post) endpoint (/rest/servicedeskapi/request/{issueIdOrKey}/comment), which is a service-desk specific API. I've tested this body and it works as expected.  

```
{
  "body": "This is a private comment.",
  "public": false
}
```

comments: author: jay
body: [@Sadiq Satriya](/t5/user/viewprofilepage/user-id/368512) Thank you it worked well. Thank you for your support and effort. I have a small doubt regarding the comments.

I have an issue and I added 5 comments already in it. After that I moved the issue from "in-progress " to "resolved" state transition and along with that I added a comment too using REST API. I have added a comment during one transition from one state to another state. But that comment also added as a normal comment in JIRA. But now when I fetch the issue details I am getting these 6 comments(old 5 comments + Resolved comment) together. What I want is I am looking for a solution to find the comment which I added during the transition(Resolved comment) using REST API only. is there any way? Or is there any way to identify which is resolved comment from that list?


Tags: cloud

comment

jira-cloud

rest-api
Not able to add author of a comment while add a comment to issue using REST API
Asked by jay:

I am not able to save the author of a comment while i add a comment to issue using REST AP. Is there any way to do it ? please share the Json body.

url: /rest/api/3/issue/{issueIdOrKey}/comment.


Answers:
author: Anandhi Arumugam
body: Hi [@jay](/t5/user/viewprofilepage/user-id/5564623)

You will not be able to add the comment as any other user. The author of a comment is the user associated with the auth token.

Hope this helps!

comments: author: jay
body: Thank you [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) for your help and support. From some of the documents also I got the same answer. Thank you.


Tags: cloud

comment

jira-cloud

rest-api
How are we using AI & Atlassian Culmination.
Asked by Prashanth Sripuram:

Good Morning All,

Curious me, how is Artificial Intelligence (Ai) and Atlassian culmination is being utilized, are any of us using Ai with Jira Products? Please keep me posted.

Regards

Prash


Answers:
author: Yin Liang_XDevPod
body: Hi

For Jira cloud, pls refer to Atlassian Intelligence <https://www.atlassian.com/platform/artificial-intelligence>

For Jira Data Center, pls check the Marketplace, there're several App supporting AI for Jira

[https://marketplace.atlassian.com/search?hosting=dataCenter\&product=jira\&query=ai%20jira](https://marketplace.atlassian.com/search?hosting=dataCenter&product=jira&query=ai%20jira)

comments: author: Prashanth Sripuram
body: Thanks much [@Yin Liang_XDevPod](/t5/user/viewprofilepage/user-id/5273507) will certainly look into as suggested, Happy Friday :)

Regards

Prash


Tags: cloud

jira-cloud

jira-software

jsm
Automation of merged pull request in a parent task to update a sub task
Asked by eric caprio:

In a company based software project, the flow is a story is created. When it is moved to Code Review status, a sub-task Code Review is created. The below is an attempt at automating the transition to Done for the sub-task Code Review when a PR is merged in the parent task. This is to ensure tasks are up to date as developers may not go into JIRA to close the sub task after merging the PR.

I am getting an error back... it does look like the sub-task QA INV-760 did get closed. Not sure if the error is in relation to the previous code review task which was already closed. The flow when failed QA, will complete the sub-task QA - moves parent back to in progress - which creates another sub-task code review when parent task has the new or adjusted PR

Any insight would be great!

![Screenshot 2024-08-29 at 9.28.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344697i29C743DFD0410BE6/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 9.28.27?PM.png")![Screenshot 2024-08-29 at 9.28.45?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344698i61EDE5682A4220A3/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 9.28.45?PM.png")![Screenshot 2024-08-29 at 9.34.23?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344699i525A2B92855E72CD/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 at 9.34.23?PM.png")


Answers:
author: L?gia Zanchet
body: Hello eric

<br />

Here's a more polished and business-friendly version:

Welcome to our community! We're delighted to have you here.

Regarding the error message you're encountering, here are two quick steps to help you troubleshoot:

First, verify if there's a transition between the current status of subtask 693 and the "Done" status. An easy way to check is by opening subtask 693 and attempting to manually move it to "Done." If no transitions are available, you may need to create one---either a general transition to "Done" or a specific one from the current status to "Done."

If the transition exists and you can see it in step 1, the next step is to check if there are any validators or conditions preventing the rule actor (Automation for Jira) from executing that transition.

For more information on workflow transitions, you can refer to this [link](https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html)

<br />

Hope that helps


Tags: cloud

jira-cloud
Releases on Calendar no longer have start/end bar
Asked by Brenton:

Up until recently, when viewing Releases on Calendar view, there was a grey bar that outlined the start/end date of a release.

This no longer appears.

Is it customizable or option to display it?

The benefit of having that is that some releases actually overlapped (ex: prep for the next release would start day before current one completes), thus provide great visibility for code cutoff.


Answers:
author: Andy Heinzer
body: Hi [@Brantone](/t5/user/viewprofilepage/user-id/3099681)

I could not find a clear explanation for the behavior you have described here. So I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-49747>

Our support team should be better able to investigate this further there.

Andy


author: Walter Buggenhout
body: Hi [@Brantone](/t5/user/viewprofilepage/user-id/3099681) and welcome to the Community!

In my test instance, I notice that a release is indeed only displayed by its due date and that the duration is no longer represented. That seems too significant a change to not be considered deliberate, although I can't immediately find any update in recent change logs about it.

I am pretty sure there's no way to configure this behaviour yourself, unfortunately.

Hope this helps!


Tags: cloud

jira-cloud
User input on now.plusHours
Asked by Jay Arrera:

I have an automation that requests closes an issue, clones it, and then sets the start time for the cloned issue at an offset start time.

For example,

{{now.plusHours(12)}}

sets the start date/time to 12 hours from now.

I want the '12' hours to be based in user input when the automation is run, rather than hard-coded to 12.

When I create an input variable,

{{userInputs.repeatHours}}  
I don't know how to embed that into now.plusHours()  
This doesn't work: {{now.plusHours({{userInputs.repeatHours}})}}


Answers:
author: Trudy Claspill
body: Hello [@Jay Arrera](/t5/user/viewprofilepage/user-id/41553)

Welcome to the Atlassian community.

Remove the curly braces around userInputs.repeatHours, inside the parentheses.

comments: author: Jay Arrera
body: Thank you!


Tags: cloud

jira-cloud
task workflow and sub-task work flow - won't allow me to have two different status names.
Asked by Erin Dunning:

why does my sub-task status keep changing to whatever I name as my task in a different work flow.

![Screenshot 2023-04-28 124927.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254506i4721DA7EF171CAE5/image-size/large?v=v2&px=999 "Screenshot 2023-04-28 124927.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Status are global objects, and have to have unique names. You can't add a new status to a workflow with the same name as an existing status, and if you change the name of a status, you affect all the workflows that are currently using that status.

You can have different names for status in different workflows, you just need to use different status in the workflows. For example, in workflow 1, have the "create" transition go to a status of "new" and in workflow 2, have the create go to "open"


author: Trudy Claspill
body: Hello [@Erin Dunning](/t5/user/viewprofilepage/user-id/5190692)

Can you walk us through the exact steps you're executing, with screen images for each step?


author: Erin Dunning
body: ![Screenshot 2023-04-28 124927.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254505i4C918690A2B018FB/image-size/large?v=v2&px=999 "Screenshot 2023-04-28 124927.jpg")


Tags: cloud

jira-work-management-cloud
Please clarify the difference between Epic Vs Category
Asked by samantha_sharkov:

Please clarify the difference between Epic Vs Category


Answers:
author: Nic Brough -Adaptavist-
body: We need a bit more detail.

Epic is usually the layer above issue - an Epic contains a collection of issues.

Category is a lot more vague - project category, issue category or epic category?

comments: author: Trudy Claspill
body: Category might be a reference to the Category field that is a built-in field for Work Management issues.


author: Nic Brough -Adaptavist-
body: True, that's a fourth category to ask about!


author: samantha_sharkov
body: I believe [@Trudy Claspill](/t5/user/viewprofilepage/user-id/4989998) is correct. It is a field appearing in the List View of the Work Management board. ![jira 4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/254746iFDCC2B0F52DF7D34/image-size/large?v=v2&px=999 "jira 4.jpg")


author: Nic Brough -Adaptavist-
body: Ok, great, we can clarify that.

Epics and Categories have a similar reason to exist - they are for grouping issues together for some reason.

Where they differ is that Epics are primarily an Agile artefact, used for grouping together a large pile of stories from across your entire issue tracking system(s), all the stories that need to be considered together to achieve a single goal (yes, they should span systems when you've not yet managed to get everyone on to the same one properly)

Categories are much the same - you're grouping things together because they have a strong relationship. But, not because they are part of the same goal, more because they have a lot in common.

To use a recent example and hugely over-simplify:

* Epic: Organise Team-23
* Category: Team events

The Epic can now be closed, people have attended, survived, suffered Team-'flu, done the work on contacting leads and and and. But it's still in the same category as the last 20 Team events.


author: samantha_sharkov
body: Excellent example, [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ! Thank you very much. With Epics, I can go to any Epic view and see all the related issues. With Category, there is no way to do the same in Jira Work Management, correct?


author: Nic Brough -Adaptavist-
body: Correct, the category is more like a field than an Epic grouping. So while there's no "show me this category", you can of course search for it - JQL (and the basic search, and a lot of the reports) let you say "list the issues in this category".


Tags: cloud

jira-work-management-cloud
Using checkbox custom field in condition to transition
Asked by ADM Amar Msaid:

Hi,

i have a checkbox custom field and i want to use it in condition to to make visible or not to the user a transition from one status to one other status.

is it possible and how can i do it from the UI or another way?

![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254447i71C09F164F595ADF/image-size/large?v=v2&px=999 "Capture1.PNG")

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254448i46D972AEDDCBB247/image-size/large?v=v2&px=999 "Capture2.PNG")

![Capture3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254451iFE6A7686E2B11A38/image-size/large?v=v2&px=999 "Capture3.PNG")

How can i implemente theses rules:

1- make visible the transition if one of the options is checked

2- make visible the transition if any of the options is checked

3- make visible the transition if a specific option (say the option Validation juridique) is checked.

Thank you.


Answers:
author: John Funk
body: Hi [@ADM Amar Msaid](/t5/user/viewprofilepage/user-id/4744840)

You should be able to do that by adding a Condition for Value Field. Then choose the field from the list and add your Condition and Value.


Tags: cloud

jira-work-management-cloud
All of my attachments have disappeared
Asked by Jim Morgan:

how do I get to see attachment in my project board again. crickets from administrator


Answers:
author: Trudy Claspill
body: Hello [@Jim Morgan](/t5/user/viewprofilepage/user-id/5207217)

Welcome to the community!

Can you provide a screen image and point out where you previously saw the attachments? Did you see just the filenames or did you see thumbnails?

comments: author: Jim Morgan
body: the blocks with the Jira logo and the "view issue" block were formerly showing reference files for this project...I have noticed this on 3 active projects but have not checked all active projects


author: Trudy Claspill
body: Can you provide a screen image? I don't see one included with your response.


author: Jim Morgan
body: ![Screen Shot 2023-04-28 at 12.28.51 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/254509iE79C1C1A7689BE8F/image-size/large?v=v2&px=999 "Screen Shot 2023-04-28 at 12.28.51 PM.png")


author: Trudy Claspill
body: If you click on those and download them, do they show the same images that are shown in the thumbnails?


author: Jim Morgan
body: yes...only started happening yesterday. re-started, re-logged-in etc. still the same


author: Trudy Claspill
body: Do other users see the same in the same issues?

I have not seen this before in Cloud.

I would recommend contacting your Jira Administrators and if they can't solve it asking them to contact Atlassian Support.


Tags: cloud
How to share a list view ?
Asked by Chinmaya:

I have created a list view by removing some default fields and adding few custom fields. But when I try to share it with my team, they are able to see the default fields which I removed and see the customer fields only if they add it. Is there a possibility where my team can see the exact view that I have created ?


Answers:
author: John Funk
body: Hi Chinmaya - Welcome to the Atlassian Community!

Unfortunately, this is not possible right now. I suggest you vote for this feature request and give it a follow:

<https://jira.atlassian.com/browse/JWMCLOUD-418>

comments: author: Chinmaya
body: Thank you for the update [@John Funk](/t5/user/viewprofilepage/user-id/7148)

Would love to have this feature. I will keep an eye out for it.


author: John Funk
body: Same here :-)


author: Hannes Obweger - JXL for Jira
body: Hi [@Chinmaya](/t5/user/viewprofilepage/user-id/5206801)

welcome to the community!

If you're open to solutions from the Atlassian Marketplace, this would be easy to do with the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2344962).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, JXL has a few things in common with JWM's list view, however it adds many advanced features (such as support for configurable *issue hierarchies* , *sum-ups* , or *conditional formatting*), and works in (and across) projects of any type.

Plus, any changes that you make to it, are by default shared with all your team members!

This is how it looks in action:

![jxl-basics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/254437i1F932F16D806ED11/image-size/large?v=v2&px=999 "jxl-basics.gif")

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-work-management-cloud
Jira Work Management Licensing and Permissions
Asked by Melana Rangel:

Hello,

We are currently using Jira Premium, which includes Jira Work Management licensing at no additional cost.

However, we want to manage permissions in Jira Work Management and encounter a prompt stating, "Project roles aren't editable in Jira Work Management Free. Upgrade for advanced team configuration."

The question is: Which version of Jira Work Management is included for paid Premium Jira Software users? Additionally, which version do we need to access permission management features like those available in Jira Software?


Answers:
author: John Funk
body: Hi Melana - Welcome to the Atlassian Community!

Jira Work Management should indeed be fully functional if you have a paid Jira Software Premium subscription. Are you sure you are in the same instance as the premium account and not a separate Free account?


Tags: cloud

jira-work-management-cloud