youngmon/atlassian-qna huggingface dataset:
JQL to capture the date when a story changes status from New to In progress
Asked by Lori Benowitz:

Hello,

I need to generate a report to capture the start and end date for each story in my sprint. Looking a the delivered reports, I have not been able to find anything that provides this info. I was trying to build a jql statement that could pull the information. I have identified the Resolved field to capture the end data, but am not able to identify how to capture when the story moves from the New status to In Progress.

How can I accomplish this?


Answers:
author: John Funk
body: Hi Lori - and Welcome to the Atlassian Community!

Please do not create duplicate questions. This is a duplicate of <https://community.atlassian.com/t5/Jira-questions/Extract-date-when-story-changes-from-New-to-InProgress-using-JQL/qaq-p/2811104> and I am closing this one.


author: Hannes Obweger - JXL for Jira
body: Hi [@Lori Benowitz](/t5/user/viewprofilepage/user-id/5591264)

welcome to the community!

Status transition dates are captured as part an issue's *history* (you can see it if you click on the history tab in the issue view), but aren't available via JQL.

What some people do is to use Jira Automation to trigger a rule whenever an issue transitions from one status to the other, and write the date/time into a custom field. This custom field can then be used in JQL, and/or be added to your issue search result.

Alternatively, if you're open to solutions from the Atlassian Marketplace, there's a number of apps available that can help with this. I'll provide more information below.

Hope this helps,

Best,

Hannes

comments: author: Hannes Obweger - JXL for Jira
body: ... and to expand on my last point: If you're open to solutions from the Atlassian Marketplace, this would be easy to do using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2811080).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *history columns* that aren't natively available, including an issue's *date of transition from \[status\] to \[status\]* , *time in \[status\],* or*time between \[status\] and \[status\].*

This is how it looks in action:

![date-of-transition.gif](https://community.atlassian.com/t5/image/serverpage/image-id/347215iD707A462E62D0ABC/image-size/large?v=v2&px=999 "date-of-transition.gif")

As you can see above, you can easily sort and filter by your history columns, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Of course, you can also export your data to XSLX (Excel, Google Sheets) or CSV in just two clicks.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
How to show CORRECT aspect ratio for card images?
Asked by Torley:

I updated my "**Card layout** " to add an **Images** field which uses the **Attachments** field to show an image. I've got it mostly working, but it does NOT respect the original aspect ratio of the uploaded image, which distorts square images into rectangles.

Is there a way to fix this so it always shows the preview card cover image as the same aspect ratio? Like on Trello and other apps where the original image's proportions are respected.

I can't seem to find documentation that specifies configuration options, if any.

Shown here is how it looks on a card, and below is the original image that was uploaded.

![Screenshot 2024-09-12 at 11.35.49?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347198iFFE4798B75969A10/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 11.35.49?AM.png")![images.png](https://community.atlassian.com/t5/image/serverpage/image-id/347199i508BB719567C62FE/image-size/large?v=v2&px=999 "images.png")


Answers:
author: John Funk
body: Hi Torley,

It's probably best that you should open a support ticket with Atlassian. Please post back here with the resolution.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Add additional profile attributes to Jira user that can be populated by an external source
Asked by Ylan Muller:

Is it possible to add additional profile attributes to the user profile in Atlassian that we can populate over API and then use in various automation rules? I've seen ways to add key/value attributes to individual users, but that is not a sustainable way to manage these across hundreds for employees.


Answers:
author: Mikael Sandberg
body: Yes, that is possible by using user properties that is only available via the API and in automations. Have a look at [this article](https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605) that adds the user's Slack member Id as a user property that then can be used to mention them directly.


Tags: admin

cloud

jira-cloud
One user that is not receiving email from [email removed]
Asked by Daniel LeBreux:

Hi, community.

We have a user who is not receiving emails from Jira@ourDomain.atlassian.net. Other users, including myself, are receiving these emails without any issues.

I performed a Message Trace in Exchange and found no entries for this user. Typically, if there were an issue, it would show a status such as success, denied, blocked, or forwarded. I can see that all other users in the group receive my test emails.

Here are the steps I've taken so far:

1. Removed the user from the group and re-added them.
2. Had the user sign out and back into their account.
3. Verified our email settings in Jira.
4. Checked the user's settings, which appear to be correct.

Does anyone have any ideas on what might be causing this issue and how to fix it?


Answers:
author: Trudy Claspill
body: Hello [@Daniel LeBreux](/t5/user/viewprofilepage/user-id/5591217)

Welcome to the Atlassian community.

It is possible that the user's email address has been blacklisted on the Atlassian side.

An administrator for your Atlassian products or your Atlassian Organization can open a support case directly with Atlassian to check on that.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud
Disappearing tickets
Asked by Iridian:

We have a kanban board for our team. tickets on the board are disappearing after a number of days \~30? I have searched the internet and can't find how to increase/eliminate retention period. I know its there, but it doesn't show up where it's supposed to.


Answers:
author: Bharat Kalia
body: You can change it under the general board settings ![Screenshot 2024-09-12 at 3.41.38?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347210iB1E9B4CA25589B13/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 3.41.38?PM.png")

comments: author: Bharat Kalia
body: Click on ... on the right side of the board and configure board.


author: Zden?k
body: Currently, the issues will disappear in 2 weeks(14 days) when it gets marked as DONE from the core board.

Maybe check this: <https://jira.atlassian.com/browse/JWMCLOUD-21>

Maybe you have a status for example Closed which is not mapped to your board and the tickets are automaticaly transitioned into the status?


author: ArulAnthonySebastian Nadar
body: Please check your jql at kanban board.


Tags: cloud

jira-cloud
Move bulk tickets from Discovery Project to Software Project while preserving fields
Asked by Brooke Smither:

Situation: I am moving bulk tickets from a Discovery Project board to a Software Project board.

Background:

* We are working on Product development.
* The board fields are aligned.
* Permissions are open.
* I edited the Software project issue type fields within this particular issue type to align with the Discovery project fields.

Assessment:

* During testing, when I moved a single ticket from the Discovery project to the Software Project Board, I lost all my fields---nothing came over beyond the first few words of the description.

Request: What could be going on here?


Answers:
author: Robert Tang
body: Double check the fields you have in your Discovery project are Jira fields and not only Discovery fields as your software project isn't seeing the Discovery fields (or check the custom field IDs to see if they match in a discovery ticket/project and a software to verify they are different). That may answer why the field values don't copy down. In your Discovery project, you can also go to Project Settings -\> Fields -\> Add Global field to see Discovery or Jira fields. If you plan to have Ideas cascade down to a Software project, it may be better to use Jira fields.

You can also try Automation to copy the field values when moved to a software project. I had a project that once it hit an Implement state in the Discovery project, it auto created a ticket in a software project and copied those values to new fields.

comments: author: Brooke Smither
body: Thank you, Kevin! After reviewing the Discovery project this morning, this is my issue: the original build did not utilize Jira global fields.

I've already created custom global fields in Jira for the software project board...

Is there a way to change the Discovery field to a Global field within the Discovery project?

Context: I have a data team constantly working on adding variables to a product. They used a Discovery board to put the " feature wish list" of internal and external stakeholders. They now want to move this work into the Software project to begin working faster, and with Gantt - they've realized the table format is not sustainable.

We have three years of 'backlog' \~260 tickets that need to be transferred without losing the critical criteria contained therein.

Could you share the automation you use? They do move tickets from one Software Project Board (A = development) to Software Project (B= build).


author: ArulAnthonySebastian Nadar
body: Please check the source projects field configured.

Workflow with any post function changing custom field.

So that all the field can retain its value.


Tags: cloud

jira-cloud
Cant delete attachments
Asked by David Smith:

I have 2 attachments I would like to remove.

They were not added as comments or in the description.

I have 2 versions of the same document, with the newest being an updated version. I have to remove the older version to prevent confusion.

![Screenshot 2024-09-12 105241.png](/t5/image/serverpage/image-id/347193iBC2C4B45189CA7FF/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 105241.png")


Answers:
author: Dmitriy Panyukov _Stiltsoft_
body: Hi [@David Smith](/t5/user/viewprofilepage/user-id/5591213),

I think that our [Smart Attachments for Jira Cloud](https://marketplace.atlassian.com/apps/1212507/smart-attachments-for-jira?tab=overview&hosting=cloud) might become handy for you.

With our app you can [add revisions](https://docs.stiltsoft.com/catat/cloud/how-to-add-revisions-to-attachments-152143359.html) to any attachment you have added to your Jira issue, avoiding any confusion. When you upload attachments with the same name, the Smart Attachments app automatically groups your attachments together under the file name. The latest version will be on top of the list. And you can view older versions, simply by clicking on your file.

![SmartAttachments.png](https://community.atlassian.com/t5/image/serverpage/image-id/347312iBF07C3F7236B55BF/image-size/large?v=v2&px=999 "SmartAttachments.png")

You can read more about Smart Attachments for Jira Cloud in [our documentation](https://docs.stiltsoft.com/catat/cloud/smart-attachments-home-5013989.html).

If you need more details, I am always glad to showcase Smart Attachments on a [demo](https://calendly.com/smart-handy-team/30min).

Best regards,

Dmitriy


author: Fabio Racobaldo _Herzum_
body: Hi [@David Smith](/t5/user/viewprofilepage/user-id/5591213) and welcome,

make sure that you have Delete All Attachment permission. If you have Dele Own Attachment you can delete just files that you uploaded on ticket.

Hope this helps,

Fabio


author: Allen Chen
body: Hi David,

Please make sure you have the permission to delete all attachments.

![Screenshot 2024-09-12 162759.png](https://community.atlassian.com/t5/image/serverpage/image-id/347254iDD9D6BB1D3C693D6/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 162759.png")

Please refer to the below documentation article.

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>


author: ArulAnthonySebastian Nadar
body: We can delete the attachments, provided the required permission in place.


Tags: cloud

jira-cloud

jira-software
In Datacenter 9.4 sporadic 500 errors.
Asked by Anthony_julian:

When many users logon they are immediately faced with a 500 error message. If the users refresh the 500 will go away and everything appears fine until the next time the logon and sometimes they get the 500 message and other times they do not. What logs should I be looking at? How do I troubleshoot this??


Answers:
author: ArulAnthonySebastian Nadar
body: At the Atlassian-Jira.log file, find the below keywords

'500'


author: Jim Knepley - ReleaseTEAM
body: I would look at *${JIRA_HOME}/log/atlassian-jira.log*
> If Jira was installed using the automated Windows or Linux installers, the default location of the Jira home directory is:
>
> *
>   > `C:\Program Files\Atlassian\Application Data\JIRA` (on Windows) or
> *
>   > `/var/atlassian/application-data/JIRA` (on Linux)
>
> ref:

<https://confluence.atlassian.com/adminjiraserver/jira-application-home-directory-938847746.html>


Tags: jira-data-center
How do I add Project Name?
Asked by Willy Raj:

How do I add a Project Name?

![image.png](/t5/image/serverpage/image-id/347160iF4EF6AF7B27D7184/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohamed Benziane
body: Hi,

when you clic on the field(None) do you have a value list ?

if nothing show up start by typing some character

comments: author: Willy Raj
body: All other project shows up, I need to add a new project.


author: Mohamed Benziane
body: If it's a project picker field, the list will be edited automatically when a new project is created. If it's not a project picker you need to add an option to the custom field value


Tags: cloud

jira-cloud
Jira Cloud personal setting for default sharing of filters and dashboards
Asked by Trudy Claspill:

Follow up question to this 2021 Question:

<https://community.atlassian.com/t5/Jira-questions/Default-Personal-Filter-Sharing/qaq-p/1677897>

There is a difference between Personal Settings in Jira DC and Jira Cloud. In Jira DC in Personal Settings a user can choose a Default setting for the sharing of filters and dashboards. The setting is not available in Jira Cloud.

I've been trying to find if this is already a suggestion in [Atlassian's backlog](https://jira.atlassian.com/), but so far I haven't found one.

Is anybody else aware of such a suggestion already existing?


Answers:
author: Walter Buggenhout
body: I think I may have found a couple, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011):

* [JRACLOUD-80129](https://jira.atlassian.com/browse/JRACLOUD-80129)
* [JRACLOUD-77753](https://jira.atlassian.com/browse/JRACLOUD-77753)

Hope this helps!


Tags: cloud

jira-cloud
Any performance Impact when Opt In for Atlassian Early Access Program
Asked by Ashish Bijlwan:

Hi Team,

Could you please confirm if there is any performance impact when Opt in for Atlassian Early Access Program for Goals?

Thank you,  
Ashish


Answers:
author: Kishan Sharma
body: Hi [@Ashish Bijlwan](/t5/user/viewprofilepage/user-id/4672818)

Opting in for the **Atlassian Early Access Program for Goals** is not expected to cause a significant performance impact. However, slight performance fluctuations may arise based on usage patterns, data load, and the unique characteristics of the EAP features.

After opting in, you can opt out of the early access program at any time. Instructions for how to opt out can be found here [How to opt in or out of the early access program](https://support.atlassian.com/platform-experiences/docs/participating-in-the-platform-experiences-early-access-program/#How-to-opt-in-or-out-of-the-early-access-program). I would suggest reaching out to [Atlassian support](https://support.atlassian.com/contact/#/) if you have any specific questions related to it.

comments: author: Ashish Bijlwan
body: Thank you [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)


author: Kishan Sharma
body: [@Ashish Bijlwan](/t5/user/viewprofilepage/user-id/4672818) If my response was helpful, feel free to mark it as accepted; it can assist other users facing similar questions.


Tags: cloud

jira-cloud

platform-experiences
Help with smart value for comments that start with a number
Asked by Jennifer Neusch:

For End of Sprint Updates, seeing that you can't create a custom comment field, I'd like to copy the last comment IF it starts with a 4 digit number (the sprint number) to a custom field called Sprint Update. I'm struggling to get an automation to work for this though.

Does anyone have any suggestions on how to make the automation work or any other better solutions? I don't want the spreadsheet where the update goes to becoming a wall of text as each update accumulates. But, I also don't want to lose the history by overwriting the previous update.

Thanks in advance for any help!


Answers:
author: Valerie Knapp
body: Hi [@Jennifer Neusch](/t5/user/viewprofilepage/user-id/5591139) , welcome to the Atlassian Community and thanks for your question.

Do you have an automation rule you're already working on? Or would you be starting from scratch?

I think it should be possible to use a combination of these two pages here -

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>

To get the last comment body {{issue.comments.last.body}}

And then here, you can abbreviate the field and apply is numeric condition - <https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-text-strings/>

{{issue.comments.last.body.abbreviate(4).isNumeric}}

I'm not sure about tagging the isNumeric there on the end, but please have a go with this and share your feedback.

If you can provide the audit log view, we can try to see what is happening if something is going wrong.

Ok, good luck and let us know how you get on.

Cheers


Tags: cloud

jira-cloud
Issue Time in Status Reports app
Asked by Travon Girley:

My Jira Admin added the Issue TIme in Status Reports app to my projects, but I cannot run it. The app isn't even popping up in my apps section at all, though if I search for it in the marketplace, it shows as "added". Whats the issue? Is this app only usable by those with the Jira admin permission?


Answers:
author: Rahul_RVS_Support
body: Hi [@Travon Girley](/t5/user/viewprofilepage/user-id/5591124)

Welcome to the community !!

There are few apps in the marketplace with the same name.

Are you referring to this app ?

[https://marketplace.atlassian.com/apps/1226187/time-in-status-reports?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226187/time-in-status-reports)

Thanks

comments: author: Rahul_RVS_Support
body: Apologies, just saw the app key in the tags.

Request you to pls reach out the app team or raise a support ticket with them

[https://marketplace.atlassian.com/apps/1231294/issue-time-in-status-reports?hosting=cloud\&tab=support](https://marketplace.atlassian.com/apps/1231294/issue-time-in-status-reports?hosting=cloud&tab=support)

Thanks


Tags: addon-com.gtola.issue-time-in-status-reports

atlassian-marketplace

cloud

jira-cloud
Impediment Flag - Comments section
Asked by Lee Street:

When I add a Flag (Imepdiment) to an issue when using the Board, it provides a Pop up where It adds a Flag in the Comments.

When I add it through another way I do not get the Pop up? Why?

Also, how can I show the Flag pop up comments in the Timeline view?


Answers:
author: Lisa Forstberg
body: Hi [@Lee Street](/t5/user/viewprofilepage/user-id/4114994) ,

The "Flag comment" is not a special field. It is just storing it in the regular comments section. Not sure what you mean with adding a flag in other way?

The Timeline view in a board does not offer to display any other fields.

You seem to be on Jira Cloud Premium in which you can create a Plan which is a more advanced timeline view. Then you can display the Flagged field, but not a comment.

![Screenshot 2024-09-12 at 18.04.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/347146i2D85A7FFDD28DF4E/image-size/large?v=v2&px=999 "Screenshot 2024-09-12 at 18.04.56.png")

all the best

Lisa


Tags: cloud

jira-cloud
How to add Labels field in this Manage column list in the Help center
Asked by Somnath Raveenthiran:

![UI.JPG](/t5/image/serverpage/image-id/347134iF13F702D0C23A9FD/image-size/large?v=v2&px=999 "UI.JPG")


Answers:
author: Elitsa Velikova _Nemetschek Bulgaria_
body: Hi [@Somnath Raveenthiran](/t5/user/viewprofilepage/user-id/4931085) ,

In order to add a column that does not exist in this predefined list of columns, you would need an app.

You can check our app [Advanced Portal Reports.](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview) It will let you show your customers on the portal a table report with many details about their requests. You can show them label, SLA, custom fields, etc. They will have a simple UI with an advanced search option, multiple filters and export.

Cheers,

Elitsa


author: Lisa Forstberg
body: Hi [@Somnath Raveenthiran](/t5/user/viewprofilepage/user-id/4931085) ,

It's just a subset of the fields that is available here (yet!)

see: <https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/>

best regards

Lisa

comments: author: Somnath Raveenthiran
body: [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) i tried this already but couldn't find the Labels field in the drop down list


Tags: cloud

jira-cloud