youngmon/atlassian-qna huggingface dataset:
Why is SourceTree not showing the remote repository on OS X?
Asked by julianst:

Hello,

I'm using SourceTree on OS X and Windows. While on Windows im able to query all remote repositories im not on OS X.

Using Bitbucket Server 5.0.1

Sourcetree v. 2.6.3 (osx)

Sourcetree v. 2.3.1.0 (win)

Has anyone else experienced this issue?

Best regards,

Julian


Answers:
author: bgannin
body: You aren't seeing any remotes in the Repository Browser or you are only seeing a sub-set of all remotes?

comments: author: julianst
body: ![Screenshot 2017-10-11 um 15.15.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/7541iD7F477F94186F85C/image-dimensions/189x247?v=v2 "Screenshot 2017-10-11 um 15.15.15.png")

I can see no repository at all in OS X. But using the "new" button, I am able to create remote repositories and I can see the Projects which are available on the server.

In the Windows Version I can see all my repositories (using the same credentials).


author: Som Shahapurkar
body: Same here


author: cjdemattio
body: I'm seeing similar behavior. I have a two remotes assigned to my repository: origin and upstream. When I try to do a pull, origin shows up in the dropdown but not upstream. Both remotes are defined in my config files.

It's driving me crazy.


author: Steve Michel
body: Same here


author: daniel_cortizo
body: i had the same problem and now have the same problem....
Sourcetree automatically switches to Master branch
Asked by Sopan Mishra:

I create a new branch in bitbucket, and do some changes but after I start building my java project using maven I see that automatically the branch in sourcetree changes to master.

How come the working branch change to master automatically when not changed manually.


Answers:
author: Ana Retamal
body: Hi Sopan, it's not very clear from your description when are you experiencing this behaviour. Are you referring to what was described in [this Community question](https://community.atlassian.com/t5/Sourcetree-questions/Why-is-my-new-branch-not-actually-a-branch/qaq-p/648379#M17303)?

Or is it something more similar to this bug [SRCTREEWIN-7624](https://jira.atlassian.com/browse/SRCTREEWIN-7624)?

If it's none of the above, please try to be as descriptive as possible and let us know which Sourcetree and OS version are you using so we can continue helping you

Cheers,

Ana
Unable to see the content of the Create Account from the SourceTree installer. Screen is blank.
Asked by Jostein Topland:

Hi,

When trying to install the SourceTree application, there is a white blank screen on the window popping up when connecting to an Atlassian account. This works on other machines outside our network. This may be related to SSL issues.

Is there a workaround for installing SourceTree without having to use the registration popup window?

Thanks!

Jostein


Answers:
author: Jostein Topland
body: The following advice from <https://jira.atlassian.com/browse/SRCTREEWIN-7244> works as a workaround. We're OK with this. Still, Atlassian should include a more compatible installer, since several people are complaining about this..!

"Workaround provided by a coworker

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login."


author: bgannin
body: We're investigating these reports internally right now. Our apologies for the hiccup.


Tags: install
Unable to install latest version SourceTree on Windows 10
Asked by harshalvibhandik:

Hi Team Atlassian,

I'd previously installed SourceTree Version 1.9.13.7 on Windows 10 and on it I'm trying to install latest version of SourceTree on it but it fails and not updating older version. Also I'm not able to remove or uninstall 1.9.13.7 version as well because of package installer error. Please help and suggest.

Thanks.


Answers:
author: Ana Retamal
body: Hi Harshal, have you tried doing a clean install? These are the steps to follow:

1. Wipe [Sourcetree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Uninstall Sourcetree (if it shows on the App\&Features list)
3. Backup then delete the directory below before proceeding with next step:
   * Navigate to *C:\\Users\\\<UserName\>\\AppData\\Local* and delete *Sourcetree* \& *Sourcetree-Settings* folder
   * Navigate to *C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian* and delete all *Sourcetree Files/*folder.

<!-- -->

1. [Download SourceTree](https://www.sourcetreeapp.com/) and install it.

If you're still unable to proceed, please show us the log so we can have a look.

Regards,

Ana


Tags: windows
Unable to start Sourcetree
Asked by Manideep Gutumuthy:

Hi,

I am unable to start sorucetree. I have downloaded the new sourcetree then trying to execute the file then it is showing to options one is use an existing account and second Go to My Atlassian Account. I am trying to hit go to an existing account then it is opening the blank page after that I am unable to move fowrward please help me in this. Here I am attaching the image too please have a look.![Capture.PNG](/t5/image/serverpage/image-id/7300i957AAECE77222D90/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Ana Retamal
body: Hi Manideep, this question has been asked repeatedly in the Community, if you do a search you'll find what workarounds and solutions worked for other users.

This issue was reported at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244) and we're tracking it there. The development team is currently working on it together with the id.atlassian.com team. There are a few workarounds listed in that page too, please follow them and let us know if they worked for you. I'd also recommend you to watch that page for updates and new workarounds that might arise

Hope that helps!

Ana

comments: author: Ana Retamal
body: This workaround has been posted recently:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Let us know if it works for you!

Regards,

Ana


Tags: windows
Why Source tree It Have Problem With Login Page?
Asked by WhiteBeast:

Why Source tree It Have Problem With Login Page? Please Help![1.PNG](/t5/image/serverpage/image-id/7275i5E8CFCFFA04628C5/image-size/large?v=v2&px=999 "1.PNG")


Answers:
author: Mikael Sandberg
body: SourceTree is using IE in the background to get to [https://id.atlassian.com](https://id.atlassian.com/?_ga=2.74780498.1944079100.1506548209-478183556.1469038921), so you need to figure out why IE is blocking that site. Make sure you use a supported version of IE.

Checkout this thread and see if it helps, [https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corp...](https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213/jump-to/first-unread-message)

There is also an issue logged for it, [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949), check it out and also add yourself as a watcher in case there is a workaround or a fix for it.
Commit count marks not refreshing
Asked by alex:

Ver. 2.6.3 (134)

After upgrade to MacOS 10.13 (17A365) numbers in little round marks in repos list on the right side won't refresh on files change, only app restart helps.


Answers:
author: bgannin
body: We've had a few reports of this on High Sierra and will investigate for our compatibility update for that OS. Our apologies for the hiccup.

Brian Ganninger  
Senior Mac Developer, Sourcetree


Tags: mac
https://bfsi_generativeai.atlassian.net/ I am not able to login or launch the new confluence websit
Asked by Devendra:

<https://bfsi_generativeai.atlassian.net/>

I had created a new confluence website, and I am not able to login or launch the new confluence website.

How I can login or use it? I always get below error while trying to access the website

Page unavailable {#toc-hId--411435280}
--------------------------------------

Your Atlassian Cloud site is currently unavailable.  

Please check [Atlassian Status](https://status.atlassian.com/) for known problems.  
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Have you waited long enough before trying to use it? Sites are not instantly set up, it will have told you how long it might take.

I assume you've checked Atlassian Status as suggested, and there are no reports there?

If it's neither of those, the next step is to go check the status of the site - check what my.atlassian.com and admin.atlassian.com have to say about the site.


Tags: cloud

confluence-cloud
Granting external users accsess to certain confluence spaces without licences
Asked by Ante Bagi?:

Is it possible to give externall users access to some confluence spaces without giving them confluence licence. Something like guesst role.


Answers:
author: Ste Wright
body: Hi [@Ante Bagi?](/t5/user/viewprofilepage/user-id/5368505)

Yes it is, check out Guest Access on these help pages:

* <https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/>
* <https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/>
* <https://support.atlassian.com/confluence-cloud/docs/assign-space-access-to-guests/>

Ste

comments: author: Ante Bagi?
body: Thank you I looked into it but wasnt sure if it was without licence.


author: Ste Wright
body: Hi [@Ante Bagi?](/t5/user/viewprofilepage/user-id/5368505)

They definitely are! See this line here:
> **Guests are free of charge** (up to 5 guests per paid user).

Ste


Tags: cloud

confluence-cloud
How to saveguard add-on content when canceling add-ons - is bulk export of spaces to PDF an option?
Asked by Floor Weijnen:

Hi Atlassian Community,

We are using Confluence - cloud in combination with 2 add-ons, Balsamiq and Lucid-Chart. Balsamiq creates attachments to a page, Lucid-Chart doesn't, the diagrams are integrated in the page.

As we have moved on to other tooling for mock-ups and diagrams, we want to stop using both add-ons, but we will continue using Confluence.

What I can't figure out is:

- if we cancel Balsamiq and Lucid-Chart, will the mock-ups and diagrams we created in confluence still be visible, or no longer accessible?

- it doesn't seem possible to search for pages / spaces in which Lucid-Chart is used, so we don't know which spaces to select. For Balsamiq we can find attachments but those seem only to have been creating since updating to Balsamiq 3.

- the best way to back-up all of the add-on content seems to be to export all spaces as PDF, but that is a lot of work if we have to do this for each space separately. Is it possible to export all spaces at once to PDF?

Any answers, or tips on different ways to address this problem are appreciated.


Answers:
author: Brendan Saricks
body: Hi Floor!

Great questions. While I cannot speak for Lucid charts, I can say that your Balsamiq projects should all be saved as attachments on pages (even from our older version). Those files will either be .bmpr (for our modern add-on) or .bmml (for our legacy one).

If you cancel your subscription, those wireframes will still be viewable as long as you don't delete the Balsamiq Macro that is on the page. You won't be able to edit them, but they will be viewable.

You can also export those pages to PDF - our wireframes will show up on those, too :).

Let me know if that answers all your questions (from the Balsamiq side), Floor. You can also reach out to us directly at support@balsamiq.com.

comments: author: Floor Weijnen
body: Hi Brendan, thanks for answering my questions!

This clarifies what will happen to Balsamiq projects. No further questions for now, my remaining questions now only concern LucidChart and Confluence.


Tags: cloud

confluence-cloud
Images broken after upgrade to 8.5.2 (still broken in 8.5.3) but only for some
Asked by M?rten Woxberg:

When we upgraded to 8.5.2 some of the GUI-images got broken, but it seems it's limited to some users only.

This is only an example, the GUI images are broken in more places

![image.png](/t5/image/serverpage/image-id/292753i96BFE80163ABF1E5/image-size/large?v=v2&px=999 "image.png")

Take the image for Attachments for example. The path for me is: /confluence/s/g6wbeg/9012/tu5x00/_/download/resources/confluence.extra.attachments/icons/icon-attachments.png

My colleague who works in the same installation of Confluence lacks the /confluence/ of the path,

and if I remove that. It Works !!!

<br />

But WHY does Confluence generate /confluence/ in my path and not my colleague


Answers:
author: Dan Breyen
body: Hi [@M?rten Woxberg](/t5/user/viewprofilepage/user-id/3945677) I found this Confluence Knowledge Article which seems to be your issue. It appears to be related to the system cache. [broken-avatars-icons-in-confluence-after-an-upgrade-due-to-corrupted-cache](https://confluence.atlassian.com/confkb/broken-avatars-icons-in-confluence-after-an-upgrade-due-to-corrupted-cache-329974322.html)

It might be worth reviewing, that also has an explanation for the different URL.

Hope that helps.

comments: author: M?rten Woxberg
body: Yes, I've been following those instructions.

Cleaning the cache doesn't help at all.

The Cache doesn't seem to be the problem since Confluence generates different URLs for me and my colleague


Tags: confluence-server

server
Table transformation to return rows within last 7 days
Asked by Green_ Desmond:

I have a simple table where the first field is 'Date' and I enter relevant date values using the calendar control.

![Table data.JPG](/t5/image/serverpage/image-id/292723i9ADAFFBBD80C28AE/image-size/large?v=v2&px=999 "Table data.JPG")

I want to be able to filter the table to only show rows from the past 7 days. In other words, \>= GetDate()-7.

I've tried everything to make this work in a table transformer macro. At best, it returns rows from completely different months. For example, at 20 November, the filter shows rows from 13 to 20 November, but also rows for 13 to 20 October, and September, etc.!

![Filtered but wrong months.JPG](/t5/image/serverpage/image-id/292724iD12712CFB202B9F9/image-size/large?v=v2&px=999 "Filtered but wrong months.JPG")

I can use a table filter, with a column filter, by date to simply filter on from -7d to today.

![Simple table filter.JPG](/t5/image/serverpage/image-id/292727i4FB0519F96D0C0DA/image-size/large?v=v2&px=999 "Simple table filter.JPG")

But why can't I get this to work in what should be a more flexible table transformer macro?

I've tried this:

```
SELECT * FROM T1 WHERE FORMATDATE(T1.'Date')
BETWEEN FORMATDATE(DATEADD(DAY, -7, GETDATE())) AND
FORMATDATE(DATEADD(DAY, 0, GETDATE()))
```

And this:

```
SELECT * FROM T1 WHERE 
T1.'Date'::Date->toLocaleDateString("en-us", { year:"numeric", month:"short", day:"2-digit"})
BETWEEN DATEADD(w,-1, GETDATE()::Date->toLocaleDateString("en-us", { year:"numeric", month:"short", day:"2-digit"}))
AND GETDATE()::Date->toLocaleDateString("en-us", { year:"numeric", month:"short", day:"2-digit"})
```

And also many other things besides!

It's a really simple use case. How do I get this to work?


Answers:
author: Stiltsoft support
body: Hi [@Green_ Desmond](/t5/user/viewprofilepage/user-id/5367657) ,

Please try the following SQL query:

SELECT \* FROM T\*  
WHERE DATEDIFF(day,'Date',"today") \<= 7

The date format in the Settings tab of your Table Transformer macro should correspond your current date format that is "d M yy".

comments: author: Green_ Desmond
body: That's perfect, I looked at DATEDIFF but didn't feel quite right for what I was trying to do.

But it's exactly what I want and works perfectly - thank you!


Tags: cloud

confluence-cloud

filter

table
Confluence page performance
Asked by Kostiantyn Merkulov:

Hi.

We've encountered that one of our Confluence pages has performance issues when loading. The page load time is about 25 seconds. It should be noted that we use excerpts on this page.

Also, after several tests, we noticed that this page consumes about 2.5 GB of RAM at its peak.

We also have the same issues with several similar pages.

How can I submit a ticket to Atlassian support to resolve this issue? This is a critical and important issue for us.  

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I would strongly recommend doing some investigation before approaching Atlassian support.

Specifically:

* Are your pages large? (Either a lot of content, or trying to render large images/attachments)
* Do your pages have lots of macros on them? You've already mentioned excerpts, those can be a huge culprit, alongside whole-page includes, especially if the includes have their own macros
* Does it work faster in other browsers?
* Where do the browser's "developer tools" tell you the page is loading slowly?
* Is it all pages, or just specific ones?
* Does it work better for some users than others? (Specifically, administrators vs non-admins)

How do you know a page "consumes 2.5Gb memory" if you are on Cloud? You have no access to the "server" to see that. If you are actually on Server/DC, then are you seeing any errors in the log when people open the page?

If you mean it's 2.5Gb in the browser, then that really suggests your pages are simply far too big (browsers have to download and cache a page in memory)


author: Dan Breyen
body: Hi [@Kostiantyn Merkulov](/t5/user/viewprofilepage/user-id/5368375) welcome to the community. You can submit a ticket to support at support.atlassian.com/contact.

Does the same issue happen with different browsers?

Hope that helps.


Tags: cloud

confluence-cloud
Notifications for @mentions does not work in Confluence when collaborating on unpublished page
Asked by Odette Vuletich:

The collaboration function outlined [here](https://www.atlassian.com/software/confluence/resources/guides/get-started/create-collaborate#collaborate) is a great function, and it's nice for multiple people to work on a blog post or page before it's published.

What is missing I believe, is the ability for notifications to be sent to collaborators when making comments in the document.

It's an important step for those collaborating to know when someone else has made a comment suggestion /signed off on a particular portion of the document - so to not have notifications sent telling people they have been mentioned in a comment seems like a missed opportunity.

Am I missing something here? I'm open to suggestions on how to manage this that works for others - or can we request this as a feature within Confluence?

<https://www.atlassian.com/software/confluence/resources/guides/get-started/create-collaborate#collaborate>


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Odette Vuletich](/t5/user/viewprofilepage/user-id/4983844)

It sounds to me like your team works quite a bit on pages before they are ready to be made available to the rest of the company (and you keep them in draft mode, unpublished till then). What about publishing a page right away with view restrictions so that only the people who will be commenting on it can see it? That way the @ mentions will function correctly and those who are tagged will receive notifications when a comment is resolved.

You could also use the status feature to let people know if a page is still under review or in progress, but have the page published.

![Add-status-Confluence page.png](https://community.atlassian.com/t5/image/serverpage/image-id/292810iA9C5ABA03AD41F1F/image-size/large?v=v2&px=999 "Add-status-Confluence page.png")


author: Odette Vuletich
body: [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) Hi, that would work however aren't the old comments still visible to other users once it's opened up for other users to view? We don't want all internal comments visible to the wider audience. What I like about commenting in draft is that when you publish, the old comments don't come along.


Tags: cloud

jira-cloud
Invite guests to Confluence
Asked by Mohamed Abdullahi:

Hi

I would like to invite external guests to my confluence space?

And page?

How do I do this?

I dont want the extenal guests to have any access to any other access to any other space/pgs in my confluence organisation apart from that one area - can you assist me with this.

Thanks,

Mohamed


Answers:
author: Seng Pang
body: Hi,

There is a guest access out-of-the-box from Atlassian.

<https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/>

As single page is not quite possible at the moment, due to the collaboration and top down approach;

You may want to consider export the page to the guest, or segregate the page's order to better control the pages permissions.

comments: author: Laura Campbell _Seibert Media_
body: [@Seng Pang](/t5/user/viewprofilepage/user-id/5025012) When you assign guests to a space, they only have access to that space, so single space access is indeed possible at the moment.


author: Seng Pang
body: Hi [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113)

Many thanks for the correction!

Was intended to point out on single page instead, since original poster mentioned wanted access to single page. Amended the answer above.

To reiterate, guest access will be locked under single Space and not a single page.


author: Teodora V
body: Hi [@Mohamed Abdullahi](/t5/user/viewprofilepage/user-id/5368362)

I suggest you refer to the following documentation: <https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/>

Specific criteria must be met to give your Space's guests the right access.


Tags: cloud

confluence-cloud