youngmon/atlassian-qna huggingface dataset:
Delivery status not displaying on linked delivery ticket
Asked by jimmy.koutsoukis:

I don't see a status displayed at all when linking an epic to an idea. I see the linked epic, but the status doesn't come over from my delivery board at all. Help


Answers:
author: Hermance NDounga
body: Hello everyone

Thanks for raising the issue, the bug should now be fixed.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


author: Erin Perkins
body: I am seeing the same issue with Delivery Progress and Delivery Status being blank.

![JIRA_Discovery_Delivery_Epics.png](https://community.atlassian.com/t5/image/serverpage/image-id/338973iFAF33EBE9916C774/image-size/large?v=v2&px=999 "JIRA_Discovery_Delivery_Epics.png")![JIRA_Discovery_Delivery_View.png](https://community.atlassian.com/t5/image/serverpage/image-id/338975i5F2FCD3B86E97A0A/image-size/large?v=v2&px=999 "JIRA_Discovery_Delivery_View.png")


author: Nick H
body: Hi [@jimmy.koutsoukis](/t5/user/viewprofilepage/user-id/5556839) ,

Can you share any screenshots of what you are seeing? Personally I cannot reproduce it with some tests just now as shown below:

![del1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/338970iC4A70464F224320D/image-size/large?v=v2&px=999 "del1.jpeg")![del2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/338969i0A2ECDB41D5DA4F5/image-size/large?v=v2&px=999 "del2.jpeg")

comments: author: Gary Spross
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , we opened a support ticket about this issue earlier and are still awaiting a reply.

<https://support.atlassian.com/requests/JST-1024295/>


author: Nick H
body: Thank you [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) and everyone for reporting this. We're currently investigating the issue and will be in touch soon.


author: Gary Spross
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930), the Delivery Progress \& Delivery Status values are showing again for us. I haven't received an update on our support ticket though. Any idea what the issue was and how it was addressed?
JQL query for PD
Asked by Mark Lang:

Hi,

We have numerous JD projects, and I am trying to use JQL queries for some reports. However, I'm encountering an issue where multiple custom fields with the same names appear, making it unclear which field belongs to the specific project I'm focusing on. For instance, when I query the test project, I get 15 different custom fields with the same name, each used for different PD projects. It's a complicated process to identify which field corresponds to which project. The same issue arises when I try to add columns in a JQL query, as all these fields show up with identical names. I was hoping that if at least a project is used, it would filter the custom fields based on that project.

![2024-07-30_8-30-22.png](/t5/image/serverpage/image-id/338888iC654374DCDD7D5DE/image-size/large?v=v2&px=999 "2024-07-30_8-30-22.png")


Answers:
author: YY Brother
body: Hi [@Mark Lang](/t5/user/viewprofilepage/user-id/5556450)

Welcome to our Community.

To fix the issue of multiple same names, I think you could use the global custom fields instead, which can be shared among those JPD projects.

![Xnip2024-07-31_00-50-31.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338919iE3F9F767432CC2EA/image-size/large?v=v2&px=999 "Xnip2024-07-31_00-50-31.jpg")

As for JQL queries, please use this rest api to get the custom field id:  
https://{site name}.atlassian.net/rest/api/3/issue/{issue key}

![Xnip2024-07-31_00-53-43.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338921iFF2E99591ED4AAE2/image-size/large?v=v2&px=999 "Xnip2024-07-31_00-53-43.jpg")

Hope it helps you,

YY?
Published stakeholder view embedded in Confluence isn't visible to Confluence users
Asked by Kristen Ocelnik:

I am trying to embed one of our Product Discovery views into Confluence via the 'copy URL' for our non-Jira users to see. The correct Confluence users group and 'everyone with the link has access' is marked \& even individually added names; however, no one without Jira access can view the information - they receive a gray empty box in its place.

I believe this was working fine yesterday when I had someone test it for me; is there an issue that may be causing this today? They are logged into Confluence, are part of the right groups, and the Discovery view is 'published'. They can't seem to view it from the URL or from the embedded macro.

Thank you!


Answers:
author: Hermance NDounga
body: Hi Kristen,

we aren't able to reproduce - we tested with a confluence only user, added in the list of stakeholders, and display the published view on a confluence page, the confluence only user can both see the published view, as well as the published view in Confluence.

if you still have the issue; can you please raise a support ticket using the "give feedback" button and select the support teams.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery


Tags: cloud

jira-product-discovery
Delivery progress does not show progress
Asked by Andre de Castro:

When I attach a delivery ticket to an idea, the delivery status on the Jira Product Discovery board does not reflect the status of the linked ticket. The progress bar no longer appears.  
What could be wrong?  

<br />

<br />

![Progress.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/338931iB7932E1864A65E78/image-size/large?v=v2&px=999 "Progress.JPG")  

Previously it was like this...  

![Progress 2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/338934i2FC46AF3DBE472BE/image-size/large?v=v2&px=999 "Progress 2.JPG")


Answers:
author: Hermance NDounga
body: Hello everyone,   
thank you for raising this issue,   
the bug should now be fixed.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: Andre de Castro
body: Thank you.


author: Josh White
body: Same for me - Delivery Progress disappeared a few days ago  
This issue affects both the Delivery tab on an Idea as per the above, but it also affects the delivery progress on the Roadmap view and the Timeline view

comments: author: Gary Spross
body: Same for us (although we only noticed them missing as of yesterday). We had opened a support ticket with Atlassian, but still haven't received an answer. As of this morning, the values for those fields appear to be displaying again. I'm awaiting a response on our support ticket to find out what the problem was exactly.
Deleted ideas reappear after import
Asked by Michael.Fiterman:

Hi All!

I'm new to JPD and I'm trying to import ideas from a CSV file. The import is working fine, but every time I import, some of the ideas I previously deleted from JPD are reappearing after the import.

So I get not only the newly imported ideas, but also the old ones, which were deleted and showed 0 ideas after deletion.

I tested with importing a single idea only and the previously deleted 700 appeared back there after the import. The import log only the idea that I imported.

Any thoughts?

Thanks!


Answers:
author: Hermance NDounga
body: Hey Michael,

Can you please open a ticket with our support teams?

in Jira Product Discovery, at the bottom of the left panel click "give feedback" and then select support teams. this definitely sounds like a bug, we need to investigate in your instance.

Thanks in advance,

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery
Freeze a view in JPD
Asked by Yuliia Vyborova:

Hello!  
We are working on roadmap and need to freeze view to export data from JPD to a document. Is there a way to lock a certain view from editing beyond lowering Role for users (making them read-only)?

Alternatively, what Auto-saved toggle does? If I disable it - does it mean changes in fields won't be saved?


Answers:
author: Nick H
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) ,

This article may help clarify the auto-save toggle / feature a bit more: [Use filters, advance sorting and autosave](https://support.atlassian.com/jira-product-discovery/docs/use-filters-sorting-and-autosave/)
> **Autosave** - This feature enables you to lock and unlock the settings you've configured in a view. This feature is useful for teams that collaborate in the same view and want to play around with setting changes without affecting everyone's view.   
> When **Autosave isn't enabled**, the changes you made to a view previously are locked in, however, if you make new changes, they appear in color yellow and are temporary.
>
> * If you switch views, the changes in yellow are lost.
>
> * If you *save for everyone,*changes are applied and saved for good.
>
> * If you save the changes in a new view, the view you made the changes in remains unaltered.
>
> When **Autosave is enabled**, changes you make to a view are saved permanently and you can't revert to a previous selection.

Even when this feature is disabled, any changes to a field's values will save. This feature only affects the View specifically, and essentially freezes what is configured in the View prior the the toggle being disabled.

You can also save the View when this toggle is disabled after changes are made to the View. But if the changes are not saved, the View will be reverted back to the previous configuration.

Hope that helps! Maybe play around with this feature to see if it'll meet your use case.
JPD how to create a list view for all ideas within a specific date range?
Asked by Brendan Byers:

I'm trying to create a list view in Jira Product Discovery that filters ideas between two specific dates.

I can easily do this with a timeline view:  
![JPD Date Range.png](/t5/image/serverpage/image-id/338699i7AB8D05BD2D497DC/image-size/large?v=v2&px=999 "JPD Date Range.png")

But I cannot figure out how to create a list view with the exact same criteria.

The other option I'm pondering would setting up an Automation to add a label reflecting the appropriate Fiscal Quarter depending on the Project Start and Target dates, and to use those label to create the views I need if there isn't an easier solution.


Answers:
author: Axel Sooriah
body: Hi [@Brendan Byers](/t5/user/viewprofilepage/user-id/845582)

thanks for your question.

You can achieve this by using a filter on Project Start date and Project Target date.

Please see screenshots below.

Do let us know if this helps. :)

![Screenshot 2024-07-30 at 09.38.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/338758i5CA0C13D30F41CA2/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 09.38.39.png")

![Screenshot 2024-07-30 at 09.38.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/338757iA2E63086E8D5EF2D/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 09.38.49.png")

comments: author: Brendan Byers
body: Not quite unfortunately.  

My team wants to see all ideas being worked on between two specific fixed dates.  
So they want a Q2 view that shows everything between April 1st and June 30th and ideally want to refer back to this view later on in the year.

The relative dates would require monthly maintenance to ensure the view remains accurate as far as I understand.  

I assume this is the only option currently available?  

Thank you.


Tags: date-time

jpd-filters
Getting 403 when creating opsgenie incident but incident is still created
Asked by Jin Budelmann:

I am setting up a datadog workflow to create opsgenie incidents and I am using the Create Incident action. It fails with a 403 error but still actually creates the incident with all the correct information. I want to use the result of this in a subsequent step so need this to succeed. Is this a opsgenie bug or a config issue somewhere?


Answers:
author: Mubeen Mohammed
body: Hello [@Jin Budelmann](/t5/user/viewprofilepage/user-id/5535223)

Thank you for contacting the Atlassian Community. This is Mubeen.

The issue you noticed with the 403 error may only be possible with Insufficient permissions. There are no known issues with Opsgenie incident creation that can result in these errors with no impact on incident creation.

This may be possible if you have a custom script that involves Incident creation and follow-up script options that result in 403 errors. It is recommended that you verify the API key you are using and make sure it has the required permissions(Try with a Global API integration key with all the permissions enabled).

After the API key verification also, if you continue to experience the same behaviour, then please open a support ticket with us at <https://support.atlassian.com/contact/> explaining the Incident creation flow you are currently using so we can further validate this with your account details.  

I hope the details provided are helpful.   

Regards

Mubeen Mohammed

Cloud Support Engineer
OpsGenie to Microsoft Teams - For Information Only
Asked by Graham Lea:

Hi team

I have configured an OpsGenie to Microsoft Teams V2 integration which is working fine. Because it's a bi-directional integration I get the necessary controls to manipulate the alert from the teams channel.

I'd like to have a second channel which is configured '++**for information only**++' The idea being that the engineers can manipulate the alert from within teams via the first integration but a wider audience just see the notification without the option to change the alert status.

Is this possible and if it is is there any guidance on the settings required?

Regards

Graham


Answers:
author: Mubeen Mohammed
body: Hello [@Graham Lea](/t5/user/viewprofilepage/user-id/5254229)

Thank you for contacting the Atlassian community. This is Mubeen.

The direct, inbuilt functionality to send alert details in a read-only format without the interactive alert actions (such as acknowledge, close, etc.) through the standard OpsGenie to Microsoft Teams integration is not a feature available. The integration's primary value proposition is around actionable alerts to streamline the response process.

A workaround option could be utilizing OpsGenie's ability to send alert notifications via email. You can setup a channel in MS Teams to receive email notifications and configure OpsGenie to send alerts to that email address. While this method does not use the direct OpsGenie to Teams integration, it achieves the goal of delivering alerts in a read-only format to a Teams channel. This would require validations from your MS teams admin for the ability to get emails for your MS Teams channels.

Thank you for your time and consideration.  

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud

opsgenie-cloud

read-only

teams
Issue triggering action policy from received email integration.
Asked by rob prest:

Hi, I am working on part of a workflow in which I need to parse an existing Opsgenie alert reference from an email (Email integration with a regex search) and then update this Alert with a reference pulled from the email. This part is working, however I also need to then trigger OEC via an action policy (this part doesn't look to be being triggered) so that further steps can be taken on the server.  

Is this being blocked because the email integration then blocks the action policy, or am I trying to do something which isn't possible? If so, is there a workflow that I should be using in this case?  

The email integration has "If message contains" , and within "Action Policies" I have:

"Match if one or more conditions"  
"message contains" and then the string that it is checking for on the email integration  
then:

Execute action: and the action which would then be picked up by OEC.

<br />

But I am not seeing anything coming through to OEC or logs seen in the alert that this action has been done.  

Thank you for any advice that you can provide,  
Kind regards,  
Rob


Answers:
author: John M
body: [@rob prest](/t5/user/viewprofilepage/user-id/5533308) Also keep in mind that action policies are only applied if the team where the policies is configured is also the owner team of the alert.

comments: author: rob prest
body: Thank you, yea it does look to be the same team. I will get a support ticket raised


author: Chris DeGidio
body: Hi Rob,

This sounds like a very particular/specific workflow and issue. We would request that you submit the details to the Opsgenie support team under support.atlassian.com

Our team will then be able to gain access to the account to check full configurations and look at some example alerts that aren't quite working right.

Thanks so much!

- Chris

comments: author: rob prest
body: Thanks Chris, I will get a support ticket raised now,  

Kind regards,  

Rob
how to filter upon failure of merging a pr into a specific branch in GitHub
Asked by Marc Emanuel:

We only want an alert when a pr is merged into main in GitHub


Answers:
author: Egor
body: Hey Marc,  
Thanks for reaching out to Atlassian Community!   

To filter and receive alerts only when a pull request is merged into the main branch in GitHub, you need to configure the GitHub integration in Opsgenie. Set up a condition in the integration settings to check if the target branch of the merged PR is main. This way, you'll only get alerts for PRs merged into the main branch.  

Condition for the Target Branch:  

{  
"condition": "equals",  
"key": "pull_request.base.ref",  
"value": "main"  
}  

Best Regards,  
Egor


Tags: cloud
Standalone Opsgenie
Asked by Armitha Reddy Toorpu Ceema:

Hi Team,

We are using standalone Opsgenie, and we use tags to categorize the alerts. I have one concern: if alerts are coming regarding servers, there may be different servers. For example, one alert might be for a server lock and another for a 07f1server block. The alerts regarding servers should go under only one tag and should not create different tags for each server alert. Is it possible to achieve this? If yes, how can it be done?

Thanks \& Regards,

Armitha Reddy Toorpu Ceema,

Atlassian Engineer.


Answers:
author: Egor
body: Hey Armitha,   
Thanks for reaching out to Atlassian Community!  

Yes, it is possible to categorize all server-related alerts under a single tag in Opsgenie. You can achieve this by using regular expressions (regex) in your integration settings to ensure that different variations of server alerts are grouped under a common tag. Here's how:

1. **Create a Regular Expression**:

- Develop a regex pattern that matches different variations of server alerts. For instance, if your alerts include terms like "server lock" or "07f1server block," you can use a pattern to capture these variations.

2. **Update Integration Settings**:

- Go to your Opsgenie integration settings where you define your alert rules.

- Add a condition to check if the alert message matches your regex pattern for server-related alerts.

- Apply a common tag, such as server-alert, to all alerts that match this pattern.

By using this approach, all server-related alerts will be tagged uniformly, helping you avoid the creation of multiple, slightly different tags for similar alerts.  

Best Regards,  
Egor


Tags: cloud

opsgenie-cloud
Android phone does not ring when getting notification
Asked by Noelle Ressler:

About 6 months or so ago my phone stopped ringing when I get an on-call notification. I only receive a text message. I would prefer it to ring. I have an Android phone. Nothing has changed other than the usual system updates from Android. I would like to get this fixed.

Thank you...


Answers:
author: Egor
body: Hey Noelle,  
Thanks for reaching out to Atlassian Community!  

Basically, there are a few steps you need to check:  

1. Go to your Opsgenie account \>\> Settings \>\> Notifications and check if your "Schedule Start" action is set properly.   

2. Check if your app has permission to send you notifications.   

There are more troubleshooting steps can be found here - <https://support.atlassian.com/opsgenie-android/docs/troubleshooting-for-android/>   

I hope this helps!   

Best Regards,  
Egor  


Tags: cloud

opsgenie-cloud
Alert-export-result
Asked by Brett Himmelright:

Is it possible to have the alert level (example P1 - P4) be added to the data that is downloaded within the final alert data .csv?

Currently have

Alert ID, Alias, TinyID, Message, Status, IsSeen, Acknowledged, Snoozed, CreatedAt, CreatedAtDate, UpdatedAt, UpdatedAtDate, Count, Owner, Teams.

It would be super beneficial if the alert level was included.

Thank you,

Brett Himmelright  


Answers:
author: Egor
body: Hey Brett,   
Thanks for reaching out to Atlassian Community!  

This is true, when exporting alerts via UI, there's no priority field included.   

Workarounds:  

1. You can get the list of alerts using our API -

Example API call: GET <https://api.opsgenie.com/v2/alerts>  

2. You can get the list of alerts with priority field under the Analytics tab.   
You need to go to your Opsgenie account \>\> Analytics \>\> Alert Analytics \>\> Scroll down to Alert Details View and then you'll see the list of all alerts with priority in it.   

You can also download this report using CSV on the top right.   

Please let me know if it helps.

Best Regards,  
Egor

comments: author: Brett Himmelright
body: Thank you, this worked for me, I appreciate this [@Egor](/t5/user/viewprofilepage/user-id/3583730)
Alerts Not Closing Properly in New Relic When Closed via Slack Button
Asked by Allana Daudt:

I am experiencing an issue with the integration between New Relic, Opsgenie and Slack, where alerts are not being closed as expected. Here are the details of the problem:  

* I have configured alerts in New Relic using OpenTelemetry.
* When an alert is triggered in New Relic, it sends a notification to an Opsgenie webhook.
* Opsgenie, in turn, sends a notification to a Slack channel.
* When I close an incident via the Slack notification, it correctly closes the incident in Opsgenie.
* However, the incident remains open in New Relic for the defined time period, which is 1 hour.
* After this 1-hour period, when New Relic closes the incident, Opsgenie sends the same incident notification again for Slack channel, even though there is no ongoing issue.  

What could be causing this behavior and how to resolve it?


Answers:
author: Brennan Kiely
body: Hi [@Allana Daudt](/t5/user/viewprofilepage/user-id/5527669) ,

Thanks for reaching out! I would suggest creating a support ticket at support.atlassian.com for this so we can get a look at your setup. There isn't a known issue with this flow, so it's tough to say what could be causing it without looking at an example.

Thanks!
Azure integration doesn't offer tags field
Asked by Ji?? Wetter:

Hi,

I have set up tags for certain alerts in the Azure portal. Unfortunately Azure integration does not offer such Dynamic properties. I also looked in payload and I don't see it there either. Maybe I'm looking the wrong way. Have you solved this?


Answers:
author: Egor
body: Hey Ji??,  
Thanks for reaching out to Atlassian Community!  

Unfortunately, the Azure integration with Opsgenie does not currently support dynamic properties such as tags. It appears these tags are not included when alerts are sent from Azure to Opsgenie. This means that tags set in the Azure portal do not carry over to Opsgenie alerts.

As of now, there is no built-in functionality to include these tags directly in the alert payload. We recommend monitoring the Opsgenie and Azure integration updates for any future enhancements regarding this feature.

<br />

Best Regards,  
Egor

comments: author: Ji?? Wetter
body: Thanks for explanation.


author: Ji?? Wetter
body: [@Egor](/t5/user/viewprofilepage/user-id/3583730), is there any feature request (ticket) or something similar what can be watched?