Trello Shortcuts Stopped Working
Asked by Paul Staten:

My trello shortcuts stopped working for some reason. I hover over a card, push c, nothing happens. I've tried all of the shortcuts, none of them are working. Is there a setting somewhere I am missing?


Answers:
author: Blair at Atlassian
body: Hey [@Paul Staten](/t5/user/viewprofilepage/user-id/3459690) and [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)

I'm struggling to recreate the issue you've both described where a [shortcut](https://trello.com/shortcuts) like **c** and **b**stop working.

For the web app, I'm using an up-to-date version of Chrome (75.0.3770.10) on MacOS 10.14.5 (no browser extensions) the shortcuts appear to be working normally.

For the [Mac desktop app](https://trello.com/en-US/platforms), I'm using using the latest version 2.10.14 and the shortcuts are looking good.

Could you share the Operating System and browser version you're using?   

Thanks so much!

comments: author: Paul Staten
body: Soooo strange. Just to clarify, it's not just the c and b shortcuts, it was any keyboard shortcut. This went on for about 2 weeks.

Today I was doing some testing. I switched from my heavily used board to another board that I use not quite as often. Still no shortcuts working. Then I went to a brand new board that I created and never used, created a test card and then used the shortcut to archive it. It worked perfectly! Then I switch to my heavily used board and miracle of miracles, the shortcuts are back. I don't know what happened but they are working now. Pretty strange!

I am using the most current version of Chrome as well on Windows 10

Version 75.0.3770.100 (Official Build) (64-bit)


author: Iain Dooley
body: [@Paul Staten](/t5/user/viewprofilepage/user-id/3459690) as a side note for anyone from Atlassian looking at this one, the boards menu also needs autocomplete="off" added to the board filter input :)

comments: author: Blair at Atlassian
body: Hey Iaian,

I'd like to know more about what you're seeing in the Board Menu search with autocomplete. Could you share a screenshot of what you're seeing?


author: Iain Dooley
body: [@Blair at Atlassian](/t5/user/viewprofilepage/user-id/418104) I've got a screencast I've done that shows both the "b" keyboard shortcut issue and the autocomplete issue, but I can't post it publicly. Are you in the slack for Atlassian? I can't find you there. I have posted for others to see if they can forward onto you. Thanks!


author: Blair at Atlassian
body: I got the screencast! Thanks so much for demonstrating these issues [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112), super helpful.   

One thing I want to verify -- I think you're in Chrome 75, but just want to double check. Could you confirm the browser version?

Thanks!!


author: Iain Dooley
body: [@BL](/t5/user/viewprofilepage/user-id/1463136) Chrome version Version 75.0.3770.100 (Official Build) (64-bit) macos mojave 10.14.5


author: Iain Dooley
body: [@Blair at Atlassian](/t5/user/viewprofilepage/user-id/418104) Chrome version Version 75.0.3770.100 (Official Build) (64-bit) macos mojave 10.14.5


author: Iain Dooley
body: [@Paul Staten](/t5/user/viewprofilepage/user-id/3459690) I typically need to click on the board, or refresh and then I get them back.

I have noticed, however, that recently I consistently lose the "b" shortcut to open the boards menu even if the others are working.

I'll try and bring this to the Atlassian team's attention.