youngmon/atlassian-qna huggingface dataset:
Applying restriction to a space encounter erro
Asked by MIS:

1. Applying restriction into Space encounter a generic error message as attached.

2. Check thru catalina logs, gc log, synconise.log seems no error

3. Any other areas I should be looking?![confluence.jpg](/t5/image/serverpage/image-id/46282i6AAA88CC35691E5F/image-size/large?v=v2&px=999 "confluence.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: The application log will contain the details of the underlying error - see \<confluence home\>/logs/atlassian-confluence.log

comments: author: MIS
body: Thanks for the guidance. I found the error.

It was a file permission error in index files within the journal folder


author: Rambabu Patina _Appfire_
body: Hi [@MIS](/t5/user/viewprofilepage/user-id/1617479) ,

What is the confluence version you are trying?

As a workaround, create a new page with the proper permissions, then copy the content into that page. Delete original.

After, you can then try to replicate the issue with a test page and troubleshoot.

Thanks,  
Ram.


Tags: confluence-server

server
Error message: unable to connect to email address
Asked by Garth Lawless:

I am getting a popup error message regarding unable to connect to our email address. See attached screenshots

![JIRA issue 1.jpg](/t5/image/serverpage/image-id/46280i4BD8529EA9C212E6/image-size/large?v=v2&px=999 "JIRA issue 1.jpg")![JIRA issue 2.jpg](/t5/image/serverpage/image-id/46281i60D026A1CBF49C3F/image-size/large?v=v2&px=999 "JIRA issue 2.jpg")

Customers are still raising service requests via the email channel so what does this mean and how can we resolve it?


Answers:
author: Marty
body: Hi Garth,

it looks like the error is 'Reason: couldn't connect to host'. Did something change in your network or with the email server you're using?

comments: author: Garth Lawless
body: Our network team identified the IP addresses for Atlassian in the email area and have allowed access (there was a network change that did exclude these.)

Now I am getting the following error - is this your area or back with our team?

![2019-02-22 10_06_48-LG Ozone Support - Queues - Service Desk.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/46559i988C1D366F43970F/image-size/large?v=v2&px=999 "2019-02-22 10_06_48-LG Ozone Support - Queues - Service Desk.jpg")


Tags: cloud

confluence-cloud
Taped Image Property
Asked by Leslie Munday:

The current image in my Confluence page looks correct until .. I set its 'Image Property' to Taped. With this property the image reverts to Version 1. It's current version number is 2. All other properties display version 2, only Taped shows version 1.


Answers:
author: Marty
body: Hi Leslie,

I'm not from the Confluence team, but I will try to help.

This sounds like it might be a bug. For me to work out which team to ask about this I'll need a screenshot of what you're seeing, ideally zoomed out so I can see the whole Confluence screen (although please remove any personal / sensitive info).

Hopefully we can get to the bottom of this!


Tags: cloud

confluence-cloud
Error when Deleting space
Asked by Shafaqut Mohamedali:

I was having troubles deleting spaces. You sent me a long script earlier and it seemed to work for the 20 spaces that i wasn't able to delete. However, there are two spaces that i can't delete.

[https://confluence.atlassian.com/confkb/after-a-failed-space-import-it-s-not-possible-to-re-import-because-of-leftover-space-data-217743668.html](https://confluence.atlassian.com/confkb/after-a-failed-space-import-it-s-not-possible-to-re-import-because-of-leftover-space-data-217743668.html?)

The Deletion from spaces and deletion from Bandana were the last steps in the scripts

**Same Error for both spaces:**

Delete From SPACES  
Where SPACEID = '27787273'

DELETE From SPACES  
Where SPACEID = '26738692'

The DELETE statement conflicted with the REFERENCE constraint "FKlmweu06nft59g7mw1i1myorys". The conflict occurred in database "ConfStaging", table "dbo.CONTENT", column 'SPACEID'.  
The statement has been terminated.


Answers:
author: Shannon S
body: Can you tell me what database version you're using and what's your Confluence version?

I've found a user that had the same error when trying to purge a space, but they discovered it was due to the following bug, and was resolved when they upgraded:

* [CONFSERVER-51806](https://jira.atlassian.com/browse/CONFSERVER-51806) *Cannot purge page*

Can you also tell me if the space you're trying to delete was imported from anywhere else, such as a Cloud instance, or another version of Confluence?

Shannon

comments: author: Shafaqut Mohamedali
body: Hello,  

I am using SQL 2012. The confluence version we are importing into is 6.6.6. The space that we are trying to export from is confluence version 6.1.3

Regards,  
Shaf


author: Shannon S
body: Thank you, Shaf.

Confluence version 6.6.6 doesn't exist yet. Could you please confirm your Confluence server version again? 6.14 is the latest release.

Regards,

Shannon


author: Shafaqut Mohamedali
body: Hello Shannon,

I checked again and it says confluence version 6.6.6

On the bottom of the page it says powered by Atlassian Confluence 6.6.6

I am attaching a screenshot too.

![Conf_ver.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/47341iFDACBB916124DA9C/image-size/large?v=v2&px=999 "Conf_ver.PNG")


author: Shannon S
body: I'm sorry Shafaqut, I have no idea why but I remembered seeing a different version from this thread but I misspoke, of course 6.6.6 exists. I think I had attempted to raise a support ticket for you and for some reason the system wasn't accepting the Confluence version as valid.

At this time, I have raised a support ticket for you because we need to have a deeper look, further than we are able to do on Community.

Please check your email for the ticket number. Someone from support will be in touch with you soon.

Regards,

Shannon


author: Shafaqut Mohamedali
body: Thank you for submitting a ticket for me. Much appreciated.  

Regards,  
Shaf
How do you view available licenses in new Jira Cloud Administraiton UI?
Asked by Zev Ginzburg:

Hello,

With the new UI on Cloud Administration, I can no longer see how many licenses I have left. I have to export a user list.  

I used to be able to see the amount of licenses I had left by viewing "product access" or even in the "invite user" screen.

Now it is ostensibly unavailable.   

Thank you,

Zev Ginzburg


Answers:
author: Zev Ginzburg
body: After contacting Atlassian support, I was able to find my user count.

The instructions are as follows:

1. Go to https://(YourInstanceName).atlassian.net/admin/users
2. Click **Manage Subscriptions**
3. This page will list all active products and will show the number of available licenses (e.g. *3 of 10 users*)

Thanks,

Zev


author: Marty
body: Hi Zev,

I'm not on the Jira team but will try and help.

can you post a screenshot of what you're seeing?

Are you looking at my.atlassian.com? Or somewhere else?

comments: author: Zev Ginzburg
body: Hey Martyn,

I actually cannot screenshot due to data privacy concerns. This wouldn't be on the Jira or Confluence administration, it would be for Administration as a whole for all Atlassian products my company uses.

It used to be the case you could see how many licenses you had left, for example: Jira Service Desk: 48/50 licenses used.

This was as recent as four days ago.  

I am on my (my-instance-name).atlassian.net  

Thank you,

Zev


author: Marty
body: Hi Zev,

Have you tried going to my.atlassian.com ?

Also, you can always take a screenshot and modify it by erasing any sensitive info.


author: Zev Ginzburg
body: Martyn,  

I am not going to screenshot info which is no longer available, you know?  

In addition, my.atlassian.com is not connected to my company's cloud instance with my account as we purchase licenses at an annual rate.

Will the license count be provided again after new UI tweaks are made?

Thanks,

Zev


author: Marty
body: Hi Zev,

I'm really trying to help but as I said I'm not on the Jira team and without a screenshot it's hard for me to know what you are seeing.

I think your best bet is to contact support at support.atlassian.com.

I hope that helps!


Tags: cloud

confluence-cloud

jira

jira-cloud

jira-service-desk

jira-service-desk-cloud
Jira Issues Macro
Asked by Reggie.Rowlandson:

I'm using the macro to show related jira items on my confluence page. The issues are contained within my header. I am able to hide summary info so that it's just the Jira Key that shows up.

but my problem is that it also shows the status of the jira item (which I don't want). This is compounded because they also show up in my table of contents but the status is never resolved and also reads as: - Getting issue details... STATUS

is there a way to disable this for a given link (the same way as show summary/hide summary)?

Thanks


Answers:
author: Brittany Wispell
body: [@Reggie.Rowlandson](/t5/user/viewprofilepage/user-id/2731255)

What Macro are you using in Confluence?

This will help me do some testing against it and possibly provide a solution.

Thanks!

comments: author: Reggie.Rowlandson
body: The Jira Issues/Filter Macro


author: Brittany Wispell
body: Thank you!

I have tested a couple things out.

If you are doing a single issue you can select the Table option and it will allow you to remove the Status.

If you are doing multiple issues you'll want to use the same thing.

Display Options \> Table \> Status x

See images below.

![Screen Shot 2019-02-28 at 11.21.12 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/47305i7D3B15820AF97E6E/image-size/large?v=v2&px=999 "Screen Shot 2019-02-28 at 11.21.12 AM.png")

![Screen Shot 2019-02-28 at 11.24.19 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/47306i932C2C35ADADDA90/image-dimensions/1068x155?v=v2 "Screen Shot 2019-02-28 at 11.24.19 AM.png")

Hope this answers your question but if you need anymore clarification on any of this please let me know!
Setting the page id
Asked by Robert Schneider:

Our Wiki consists of a number of pagest that we need to translate to other languages.  

For this I my idea is to create a separate space for each language, "duplicate" each page from the original space into the new space and translate it to the appropriate language.  

For some reasons we would like to have the same page-id as the original for the duplicated page. So that for example the page that explains "Birne" in the German section as the same page id as the English page that explains "Pear".  

Is this possible at all? How could it be accomplished?

Can I export a whole section and import it to a different section while preserving the pageids inside? For example.


Answers:
author: Nic Brough -Adaptavist-
body: There is no way to do this. The page ID is the unique identifier for a page, so you can't have two with the same ID.

Best I can think of is some form of label or page property you could add to each page that is a translation.

(If you were on Server, I'd be looking at something like Scroll Translations, but I don't think there's any equivalent for Cloud)

comments: author: Robert Schneider
body: Thanks Nic, for the clarification! I'd thought so.

The idea is that we want to reference the correct Wiki-page in an email concerning the product. Depending on the language we want to be able to send the URL for the appropriate page.

But even with some kind of label or page property, we'd never be able to put together the URL "from the outside".

Looks to me as if we needed a database that contains the right page id for each product and each language.


Tags: cloud

confluence-cloud
Concurrent updates to documents
Asked by Suresh Jaladurgam:

Hello:

We use Confluence to collaborate and update spreadsheets with information. Most times multiple users make concurrent updates and I am not sure if Confluence has a concept of "Checking out" documents , similar to SharePoint.

Any help is most appreciated.

Thanks.

Suresh


Answers:
author: Shannon S
body: Suresh,

This isn't yet a feature for editing documents within Confluence, which I assume you are using Companion App to do. Note that older versions of Confluence did not yet have Companion App.

I created a feature request for this

* [CONFCLOUD-6559](https://jira.atlassian.com/browse/CONFCLOUD-65595)
* [CONFSERVER-57886](https://jira.atlassian.com/browse/CONFSERVER-57886)

Please vote on the request that applies to your instance (either Server or Cloud) and watch it for any updates in the future.

Let me know if you have any questions.

Regards,

Shannon

comments: author: Suresh Jaladurgam
body: Hi Shannon,

Thanks for the response. This feature will be very useful as we are trying to use Confluence on few select projects to replace SharePoint.

I might be wrong but at one point, I did receive the warning message.

Thanks,

Suresh


author: Suresh Jaladurgam
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046) Hi Shannon - Do you have an update on this feature? Thanks.

Suresh


author: Shannon S
body: Hello Suresh!

Both feature requests are currently still pending. You can vote on them and you will automatically be added to the list of watchers. You can then receive any updates going forward.   

I hope this helps.   

Regards,

Shannon


author: Tammy Harvey
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046) is the request still pending or has this feature been added?


author: Shannon S
body: Hi Tammy,

According to the Jira tickets, the Data Center case has been implemented, and the Cloud is still Gathering Interest. You can see the current status in the top right-hand corner:

* [CONFCLOUD-65595](https://jira.atlassian.com/browse/CONFCLOUD-65595) *Implement concurrent editing of documents using Companion App*

Please make sure to click *Start watching this issue* if you want to receive updates about it going forward.

Take care,

Shannon \| Atlassian Cloud Support
Edited Global Template (Decision) not showing up in Page
Asked by Kristoffer Moraleja:

I edited the standard global template, Decision, with 2 new picklist fields. It's published but when I create a new decision, the updated template is not exposed. Previously created decision pages also still have the old template. How can I replaced the pages using the updated Global Decision template?


Answers:
author: Victor Mutambuki
body: Kris,

Try this. Go to the template, edit by selecting the project that you want the page to be created from.

Victor

comments: author: Kristoffer Moraleja
body: So I went to the "Decisions Blueprint" under "Global Templates and Blueprints" settings page, clicked on "Decision" but I don't see an option to select my project.

When I created a new decision, I see the 2 new fields but they're not rendering as picklist field type but as a free text instead, even though it appears correct in the preview in the "Decision" template.


Tags: cloud

confluence-cloud
New editor decisions, task report like macro ?
Asked by Stijn Symons:

Hi,

with the arrival of the new editor we can log decision inline a meeting note or other docs. As with the "task report" macro, we would like to list all made decisions across a space.

Is this feature existent or on the atlassian roadmap ?

regards,

Stijn


Answers:
author: Shannon S
body: Hi Stijn,

We have a feature request for this below:

* [CONFCLOUD-62245](https://jira.atlassian.com/browse/CONFCLOUD-62245) *Create a place to aggregate decisions*

Please vote on it to show your support, and watch it to be updated of any changes.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: cloud

confluence-cloud
I am the owner of a space (or should I call it page), but why I can't edit it?
Asked by Jing Jia:

Dear Helper,

My colleague just gave me the ownership of a space/page, but I can't edit it. Do you know where can I get some help from that?

Thanks,

Jing


Answers:
author: Vijay Sv
body: Hi Jing,

You might have to check Space permissions under Space tools \> permissions \> Individual users permissions and if any restriction added to the pages that you're trying to edit.

Thanks,  
Vj

comments: author: Jing Jia
body: Hi Vijay,

Thanks for your response.

I check the Space tools, but I can't find "permissions" there. I only see "Overview", "Content Tools" and "Activity" under Space tools.... Does it mean that I am actually not the owner of this page??

Thanks,

Jing


author: Vijay Sv
body: Hi Jing,

Your confluence admin should have added you as an admin for space under permissions.

Thanks,

Vijay


author: Jing Jia
body: Hi Vijay,

Thank you very much. :)

Jing


Tags: edit
Custom Templates not showing up in ?Create from Template? Macro
Asked by Suzy Thorpe:

I've created a few custom templates that I would like to make a button for the team to create relevant pages from those templates. However my custom templates do not show up in the template list on the Create from Template Macro pop up.

What am I doing wrong!?


Answers:
author: Suzy Thorpe
body: Sorted. Was just VERY slow at recognising changes.

comments: author: SamVijay
body: Templates not appearing in the Create template button in confluence Cloud platform


author: Alex White
body: very slow meaning days or hours? I'm having the same issue


author: Paul Janzen
body: Although I didn't specifically measure the amount of time it took, I would say that it took "minutes".


author: Donna
body: Same issue for me. It took ages to show up in the create new template list and it's been several minutes now and it's still not showing in the drop-down.


author: Fran?ois-Xavier Orban de Xivry
body: I had this issue as well.

In my case the list was not showing up because the space key needed to be filled first even though the field is at the bottom.


Tags: cloud

confluence-cloud
Confluence- java.lang.IllegalStateException: Spring Application context has not been set
Asked by sahanajsj:

Here is a concern and seeking for support on Confluence Setup.

Actually having a confluence setup which was working fine earlier with lot of data, and later stopped working with the below error.

<br />

Encountered the below error and able to understand what would be the cause of this error (Permission Issues)   
As per my knowledge and research based, i tried some workarounds on the server by changing permissions of sub-folders, home-directory and install-folder and other resolution as mentioned in this link - <https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>  

<br />

Example: ***$ sudo chown -R confluence.confluence \<confluence-install-folder\>***   
***$ sudo chown -R confluence.confluence \<confluence-home-folder\>***   
***$ chmod -R u=rwx,go-rwx \<confluence-install-folder\>***   
***$ chmod -R u=rwx,go-rwx \<confluence-home-folder\>***   

And Delete the \<confluence-home\>/confluence.cfg.xml file and start confluence.  

**Error Encountered Initially:**

*HTTP Status 500 - java.lang.IllegalStateException: Spring Application context has not been set* {#toc-hId--1444112246}
-----------------------------------------------------------------------------------------------------------------------

After kind of troubleshooting with Permission issues.

1. Confluence has started and landing on the below page(setupstart.action), should need to complete the installation steps and configure the database schema inorder to retain my earlier confluence setup?

2. Install new Confluence and configure to connect to the existing Database, so that i can retain all my data, files, notes etc without any loss.

Which is the best way to retrieve Confluence GUI and Data hosted in Database. Please suggest


Answers:
author: Zak Laughton
body: Hi Sahana,

The confluence.cfg.xml contains the base configuration for Confluence. If Confluence starts up without this file, it will assume it's a new installation, and will start from the initial setup, which will only prompt you to overwrite the data in the database.

Since you have data you do not want to overwrite, but have deleted confluence.cfg.xml, I see 3 possible options for recovery here (ordered from easiest/preferred to least preferred):

* Stop Confluence, restore the original confluence.cfg.xml, restart Confluence.
* If you don't have the original confluence.cfg.xml, you can create a separate new installation on a clean database to configure the confluence.cfg.xml, which you can then copy to your existing instance (you'll also want to change the database connection UR in the file, if necessary).
* If your instance has been creating automated XML backups (which would be located in \<confluence-home\>/backup), you can install a new instance and restore these backups.

I hope this helps!  
-- Zak


Tags: confluence-server

server
Are changes to attachments tracked?
Asked by Eileen Palsson:

Hi. If I add Word documents as attachments to a page. I see that I can open those in Word and edit them there. But are those changes tracked in any way, so that I could revert to a previous version? It doesn't seem so, but maybe I missed something...

Thank you!


Answers:
author: Davin Studer
body: They sure are. In the attachments section of each page next to each attachment is a sideways chevron. Click the chevron to expand the attachment versions. There is no easy rollback option, but you can download a previous version and re-upload it to rollback.


author: Eileen Palsson
body: Oh, now I see it!

It's this symbol just to the left of the attachment name: \>

Great, thank you!


Tags: attachment

confluence-server

microsoft

ms-word

server
how do i create a custom group in confluence ?
Asked by sara.mezzabarba:

hi All,

please can you help me to create a custom group in confluence ?

* i read this doc <https://confluence.atlassian.com/cloud/create-groups-and-update-permissions-744721627.html> but i can find the **+ group**
* i read this <https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html> and is exactly what id like to do; but if i search for a group i can't find it because **i don't know how to create it**
* i can only restrict same page to a specific user (but in this way the process is very long.. i culd have 20 user for each group)

please can you help me !

thanks

Sara


Answers:
author: Yoga Reddy {Appfire}
body: Hi [@sara.mezzabarba](/t5/user/viewprofilepage/user-id/2154370)   

<br />

Please go through the following [link](https://confluence.atlassian.com/conf59/add-users-and-set-permissions-792498553.html) and follow the steps on how to create users, groups and Grant space permissions to a group.  

And the following [link](https://confluence.atlassian.com/doc/adding-or-removing-users-in-groups-138321.html) explains to you how to Adding or Removing Users in Groups.  

Thanks

Yoga


author: Sireesha Dugginapeddi [Appfire]
body: Hi [@sara.mezzabarba](/t5/user/viewprofilepage/user-id/2154370),

Different versions of Confluence have different labels or icons (it is ***Add group*** in one version and ***+ \> Add a group*** in the other ).

The first article you referred to allows you to create a group, provided you are an Admin (I am assuming you are one). Once you create a group, you should be able to do what the article 2 in your message refers to.

To restrict any page access to a bunch of users and you know this user group will be helpful elsewhere too, you should go ahead and create a group using the first article. Again, if you are confused with finding the exact path the article suggests - a simple way to find it is:

1. Navigate to ***Admin settings \> User Management/General Configuration***.
2. Search and find **Groups** in the left side-bar.
3. Select this option and you should see **Add group**link/button/icon.
4. Use this to add a group.

I hope I was clear enough and it would help you create a group! :)

Thanks

Sireesha