youngmon/atlassian-qna huggingface dataset:
Dow to delete Trello but leave other services?
Asked by Wojtek Pilwinski:

Hello,

I would like to delete my Trello account.

But when I go here: <https://trello.com/your/account>

which is recommended here: <https://help.trello.com/article/749-deleting-your-trello-account>

There I found only option to delete my Atlassian account. But I still want to use other Atlassian services like Jira, Confluence, Bitbucket etc. So I am affraid I will loose all those things.

But I still see the Trello in my application list and it is annoying for me while I am not going to use it anymore.


Answers:
author: Jack Brickey
body: Hi [@Wojtek Pilwinski](/t5/user/viewprofilepage/user-id/2426165) , Indeedyou have a single Atlassian account that is used for all products. Now I don't have Trello tied to the rest of my Atlassian products so I can't validate that this works for Trello itself but for other atlassian products you can manage your subscription as follows?

![](https://confluence.atlassian.com/cloud/files/744721579/952628924/1/1529981268461/nineDot.png) \> **Site administration** \> **Billing** \> **Manage subscriptions**

comments: author: Wojtek Pilwinski
body: Great thanks for your reply but unfortunately it doesn't help.

There are only things like Jira Software, Confluence and some third party apps installed.

But for Bitbucket and Trello there is only info like that:

"Can't see all your subscriptions here?  
Some of your products may be billed separately."  
And there are listed Trello and Bitbucket with links to them.  
But when I click Trello link i takes me to my Trello page, and there is no option for changing Trello billing settings. I can only change billing settings for separated Workspaces. ButI've already deleted all workspaces so there is nothing to set.  
(I don't know what about Bitbucket while I still love it and want to use, so I haven't even try to remove it)


Tags: account

trello
How to access my previous Community identities
Asked by Trudy Claspill:

I have been a member of the Atlassian communities through more than one employer, and for each employer I have had a different login for the community, based on my email address at each employer.

Is there any way for me to access the information associated with my previous community identities?

For instance, if I was trying to get a job as an Atlassian SME how could I show my prospective employer all the work I had done through my multiple past Atlassian Community identities?


Answers:
author: Bill Sheboy
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

This may not be a smooth process to do that...Have you tried to search for your name(s) from the old identities, find a relevant post, and then open the profiles?

I have been trying to migrate my community account from one to a new one. Most things moved, but others did not. Thankfully, the community post history did seem to make it well. And suggestions/comments in the public backlog did not: they are apparently part of the tool license account (e.g. Jira) and not the community one.

Please look here for information on migration: <https://community.atlassian.com/t5/Atlassian-Account-questions/Migrating-Community-Account-Activity-to-personal-account/qaq-p/1884150>

Kind regards,  
Bill

comments: author: Trudy Claspill
body: Thanks for that pointer [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

I'm unclear how to search the community membership for a user other than trying to mention them, so I'll try that here and see how many of me it finds :)

[@Trudy Claspill](/t5/user/viewprofilepage/user-id/671216)

[@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)


Tags: account
By creating new sprint a new story is created in this new sprint (automation)
Asked by Jeroen Kotterlink:

HI all,

I'm looking for a solution in automation that when I create a new sprint, a new story is created in this sprint. I tried several routes in "automation" but so far I didn't succeed. Any ideas?

with regards, Jeroen


Answers:
author: Bernice
body: [@Jeroen Kotterlink](/t5/user/viewprofilepage/user-id/4672976) I see that your queries are answered on another post. Just for our global audience viewing this post for answers, I would like to share the answer below :)  

As per your ask, when the sprint is created, you want to an issue to be created automatically and added to this newsprint itself.

Using the trigger of sprint created, it must be possible and you do not have to add any additional steps to add sprints. The reason being, when the sprint is only created, it will be empty. You can try the below

* Trigger: sprint created
* Action: Create issue, Assigning it to the new sprint with {{sprint.id}}

Similar article for this ask is here - <https://www.adamnengland.com/2021/01/26/jira-automation-populate-your-sprint-with-stories-on-creation/>


Tags: account
How can I transfer my organization administrator permissions to someone else?
Asked by Aryelle Player:

Hi,

I am the organization administrator for my organization. However, I need to transfer those permissions to someone else in the org and revoke my access to Jira and Confluence.

I've attempted to give others org and site admin access but they aren't able to edited my permissions. I also don't have the ability to edit my access to Jira and Confluence.

Any help would be appreciated. Thanks!


Answers:
author: Mikael Sandberg
body: If you go to admin.atlassian.com \> Settings \> Administrators you can add and remove org admins. Once you have been removed as an org admin, another org admin can go to your user and change the product access to remove you from Jira and Confluence.

comments: author: Aryelle Player
body: Thank you! I'll have them give this a try again.


author: Sarah Damag
body: Hi, on my side I cannot find the Administrator menu. How can I transfer my administration rights to someone else ? ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/254839iDB06A2EE9EC061D9/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: account

administration

organization
As I am Jira admin. Groups in our admin portal not opening
Asked by Abhinash:

As we have all the admin privilege's we cannot open Groups in our admin portal. Since it was working finely on previous day.


Answers:
author: Ang?lica Luz
body: Hello [@Abhinash](/t5/user/viewprofilepage/user-id/4663540),

Welcome to the Atlassian Community!

I saw that you created a ticket with our support related to this question and the issue you were facing was related to an incident and it was already fixed.

The issue was caused by a bug, so while it was being fixed, the issue you were facing happened:

* [User-##### are displayed instead of usernames](https://jira.atlassian.com/browse/CONFCLOUD-67400)

If there is anything else we can help you with, please let us know.

Kind regards,  
Ang?lica


Tags: account
Bob Azure log in
Asked by Stefan Antoski:

![BOB PROBLEM.PNG](/t5/image/serverpage/image-id/180438i8A3128210CFA6EEA/image-size/large?v=v2&px=999 "BOB PROBLEM.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Could you please explain what this has to do with an Atlassian application?

comments: author: Nic Brough -Adaptavist-
body: Please read the previous answer


Tags: account
I am unable to transfer atlassian products from one company to another
Asked by dinamicoplus:

I have two companies and I want to get rid of one: Zexel Software S.L. For doing that I'm trying to transfer the products to the new one that I have just created: Zexel Software.

However, I have an 400 error "**One of the organizations have vortex enabled**"

![Captura de pantalla 2022-01-27 133817.png](/t5/image/serverpage/image-id/180231i3141F31849468724/image-size/large?v=v2&px=999 "Captura de pantalla 2022-01-27 133817.png")


Answers:
author: Utkarsh Agarwal _Nagarro_
body: Hi [@dinamicoplus](/t5/user/viewprofilepage/user-id/4730668) ,

Welcome to the community!

There seems to be a safety mechanism or feature in place. You need to contact atlassian support.atlassian.com to get this resolved.

Refer: [One of the organizations have vortex enabled](https://community.atlassian.com/t5/Jira-Work-Management-Questions/One-of-the-organizations-have-vortex-enabled/qaq-p/1837084)

Kind Regards  
Utkarsh
Migrate from my last company email & account into the new one
Asked by Marcelo Gallego:

Hi,

I've changed my company 2 months ago and I'd like to "migrate" the information (mainly from community activity \& history) from the last one "marcelo@bubocar.com" to the new one "mgallego@net4things.com" before delete the first.

Could you help me with that, please?

Regards.


Answers:
author: Daniel Eads
body: If you've already got activity on your new Atlassian Account at your new company (e.g. Jira, Confluence usage, etc), then changing the email address at id.atlassian.com won't work. We do have some guidance for this scenario.

Reference: [Usernames, privacy, email changes, alter egos, and you](https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964)
> **That didn't work! My email is locked down because it's associated with my company**
>
> In this case, you should create a **new** Community account using your preferred personal email address. Once set up, actually log in to the Community using this account that is now associated with your personal email address. **Important:** Do not create any new activity with the new account, as it cannot be migrated or combined with your previous activity.
>
> Then, email communitymanagers@atlassian.com with the following information:
>
> * A link to your original Community profile (the one associated with your company email address) and include the old email address
> * A link to your new Community profile (the one associated with your personal email address) and include the new email address
>
> Your Community Managers can then work to re-associate your history with the profile attached to your personal email address. **Remember:** Any activity from your new profile will not be migrated, so it's best to leave it blank/unused.

comments: author: Marcelo Gallego
body: Thank you so much. I followed your indications and problem was solved.

Regards!


author: Rilwan Ahmed
body: You can do it.  
On the Atlassian community page, go to profile --\> Manage Settings --\> Scroll down and under "Atlassian account" section, edit the email lD


Tags: account
Need guidance on how to peel my work email address out of Atlassian Account for... some things.
Asked by Mike Rathwell:

I have, perhaps stupidly, long had my Atlassian ID associated with my work email address. That was fine in the early days but less so now especially as I become more active in the community. It is convenient in that the same account sees my company stuff AND my vendor support service desks and the like in one place but... things are changing.

My question is... how do I split off my Atlassian ID to my personal address WITHOUT borking my work stuff and have the separate single destination Atlassian ID with my work environment...


Answers:
author: Peter DeWitt
body: [@Mike Rathwell](/t5/user/viewprofilepage/user-id/853367) , you'll need to play musical emails for your Atlassian IDs.

id.atlassian.com email tab will let you change your email. If you want to swap the address on two existing accounts, you may need a third temp email while things are being switched.

You should be able to update your current account with your personal email address. The ID should remain the same and attached to the appropriate Atlassian Support requests. Create a new account for your work and then share the existing support requests with that new account.

Or have Atlassian Support update all the support requests for you with the new account. :)

-pjd

comments: author: Mike Rathwell
body: Thanks, [@Peter DeWitt](/t5/user/viewprofilepage/user-id/356173) . I will try that. I will make sure to make a back door site owner at work with personal account first so I don't find myself locked out of there and take a shot at this. I will let you know how it goes.

For as long as it's relevant, I don't want to bork my work account access


author: Nic Brough -Adaptavist-
body: Some Atlassian systems sync more slowly than others, so if you're going to change the email addresses, you might find it takes a few hours before some of the systems catch up, so you might find some emails go to the old address for a while.

For the account that is going to go through a couple of changes, I've had a couple of people report that changes got reverted, or the second change didn't seem to cascade to other systems at all if you did them close together. I'd recommend making the first change, and then have some lunch before changing the email again to the end-point.


author: Mike Rathwell
body: SO... I attempted to make the change this morning... I have to do some digging but with my work account being under my Atlassian ID AND managed by the org, it won't let me change my ID to my personal email address.

I need to do some digging to see how I can split it in my own org now.


Tags: account
Time zone in Atlassian Community (I live in the future!)
Asked by Andrea Kunkel:

I am in New Zealand where it's already 13 Jan but the question I just added in the community shows 12 Jan. (I'm guessing to Community is set to a US time zone).

Is there a way to change the time zone for my account so I can see the "real" time?

If there isn't, this might be a good idea for improvement because the members here are from all kinds of different time zones.

(Btw, my Jira account is set to the correct time zone but this doesn't seem to include the community website.)


Answers:
author: zara dhillon
body: Sometime ,I also faced the same problem with my working environment .But you have to bear it with your work. I have seen many blog provide the tips to handle these issues. You can [read](https://sharevista.net/) their to get the solution


author: Chelsea Lynn
body: hows the future?! can you snap me or tiktok or tweet me a short video of sometrhing that proves what day and time it is there where you live?! this IS PERFECT FOR MY PROJECT!!!!


Tags: account

community
How do I delete a Trello from my atlassian account?
Asked by ?????? ????????? ?????:

Hi, I have this problem.  
I can't delete a Trello from my atlassian account. I have all the rights, since I created the account myself. The help says to delete the atlassian account, but I only want to remove the trello service. Here's a picture, looked in a lot of settings, but nowhere found a delete button or something like that.![?????? ?????? 2022-01-12 ? 21.11.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/177468i75B3CB36EC734EE5/image-size/large?v=v2&px=999 "?????? ?????? 2022-01-12 ? 21.11.13.png")


Answers:
author: Vero Rivas
body: Hi [@?????? ????????? ?????](/t5/user/viewprofilepage/user-id/4705735)

Look at this posts, maybe can help you

<https://help.trello.com/article/749-deleting-your-trello-account>

<https://community.atlassian.com/t5/Trello-questions/Remove-the-Atlassian-account-from-Trello/qaq-p/1407850>

Cheers

comments: author: ?????? ????????? ?????
body: Thanks for your reply, unfortunately I end up on the atlassian account deletion page. I need to remove the trello service, when I go to my trello account it tells me it is not associated with anything, but atlassian shows it.


Tags: account

trello
Not receiving invitation email
Asked by Jonathan Oreste Maruca:

I already had problems creating my account and now I can't receive any email inviting me to a workspace. What do I do to receive these invitation emails?

Thank you in advance!


Answers:
author: Daniel Eads
body: Hi [@Jonathan Oreste Maruca](/t5/user/viewprofilepage/user-id/4695675) , welcome to the Community!

I see you were able to open a support case, and the Bitbucket Support Engineer was able to remove your address from an internal suppression list.

Although they provided the IP ranges for our outgoing mail services, as I see your mail provider you may be interested in creating a domain-based mail flow rule instead. Check out [Unblocking Office365 emails for Atlassian Cloud](https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108) on the procedure to create that mail flow rule.

Cheers,  
Daniel \| Atlassian Support


Tags: account
my profile pic is uploading sideways
Asked by Jaclyn Ayotte:

I'm new and trying to set up my account. I've tried to upload my profile pic several times but it keeps uploading sideways. How do i fix this? there's not an option to edit the photo


Answers:
author: Vero Rivas
body: Hi [@Jaclyn Ayotte](/t5/user/viewprofilepage/user-id/4694201)

Look at this posts, maybe can help you

<https://help.trello.com/article/760-changing-your-profile-picture-avatar>

<https://help.trello.com/article/1197-using-trello-with-an-atlassian-account>

Cheers


Tags: account

trello
My colleague formatted his phone and don't have verification code/ Recovery key to continue
Asked by Nguyen Duc Hoang:

He set his account as two step verification but he not able to login to jira now.

Pls give him the solution for this problems. What is the next step for this problem

He had try solution below but it not work, not show button "*Can't find your recovery key?* "

Solution From [Claudiu Lionte](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1197241) on [Link](https://community.atlassian.com/t5/Jira-questions/I-formatted-my-phone-and-dont-have-verification-code-Recovery/qaq-p/831478?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjQxMzY5OTI4NjQwfQ%3D%3D)

His account: vuda@fsoft.com.vn


Answers:
author: Pramodh M
body: Hi [@Nguyen Duc Hoang](/t5/user/viewprofilepage/user-id/4051779)

Raise a Support ticket, Atlassian Support team will surely help

Thanks,  
Pramodh

comments: author: Nguyen Duc Hoang
body: Thank you, I raised the Atlassian Support team


Tags: account

cloud

jira-service-management-cloud
Access issues
Asked by Marvelous Onwukamike:

What does the below imply?

I was trying to open s project documentation link sent to me and got the below ;

**marvelous.onwukamike@virginmedia.co.uk** doesn't have access to Confluence on **virginmediao2.atlassian.net** .


Answers:
author: Nic Brough -Adaptavist-
body: It is not implying anything really, it is telling you that your account has not been given the right to use the Confluence you are trying to log into.

You should talk to the owners/administrators of that Confluence and ask them to grant you access.


author: KAGITHALA BABU ANVESH
body: Hello [@Marvelous Onwukamike](/t5/user/viewprofilepage/user-id/4688165) ,

Welcome to Atlassian Community.

The Page is under a confluence Space, and the confluence Space is under the portal --\>

**virginmediao2.atlassian.net** ..

You can ask the person who sent the link to you as below,

1. Ask him to create a user account or invite you.

2. Ask him to enable access on the requires space from which he shared the link.

Thanks,


Tags: account
How to exclude slack notification about comments in JIRA from our own agent
Asked by Yaroslav Panchenko:

Hi, I would like to exclude Slack notifications coming into the channel, when someone from my team comments something in JIRA. I've tried the following:

* lastCommentBy NOT IN
* commentedBy NOT IN

Are there other ways to approach it, not to get extra notifications from the JIRA Application in Slack integration?


Answers:
author: Humashankar VJ
body: Hi [@Yaroslav Panchenko](/t5/user/viewprofilepage/user-id/5596498)

Can you give it a try and see if this work for you - Create Rule by Set the trigger to "Issue Commented" to initiate the rule when a comment is added.

Next, add a condition to exclude comments from your team members. Use the User Condition or Advanced Compare Condition with a JQL query, such as "comment.author != 'username1' AND comment.author != 'username2'", replacing the usernames with those of your team members.

Then, add an action to send a Slack notification. Select New Action -\> Send Slack message and configure the message to be sent to the desired channel.

Take some learning from the below post in the community which was discussed on these lines:

[Slack notifications/integration for restricted com... (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/Slack-notifications-integration-for-restricted-comments/qaq-p/1883390)

**Hope this helps - Happy to help further!!**   
**Thank you very much and have a great one!**   
**Warm regards**

comments: author: Yaroslav Panchenko
body: Hey, thanks for your answer, but unfortunately I assume our workspace doesn't have "comment.author" option, and when I'm trying to save this setting in JQL, it says:

**Invalid JQL**

Could not save project connection settings


author: Humashankar VJ
body: Hi [@Yaroslav Panchenko](/t5/user/viewprofilepage/user-id/5596498)

The comment.author field may not be available in the JQL for your Jira workspace, which can happen depending on your Jira setup or plan (Data Center / Jira Server and not Jira on Cloud).

For other options, am just trying to solve this with lastComment field in combination with user mentions to filter notifications, let me try to reach closer and will keep you posted.


Tags: cloud

jira-cloud
I want to display all the request types in one single dash board
Asked by suneel babu:

Dear Community.,  

<br />

Is there a way to display all the request types in one dashboard to monitor all the issues \& status of all the issues in one place please, I do have almost with 10 request types in my Jira service management, My Client wants to monitor each and every request types including no request type also in one place. Kindly help in this regard,   

Thanks in advance

Regards,

Suneel Babu


Answers:
author: Nikola Perisic
body: Hello [@suneel babu](/t5/user/viewprofilepage/user-id/5232217)

Sadly, not yet as this has been created as a request: <https://jira.atlassian.com/browse/JSDCLOUD-1914>

However, as a workaround you can use the free app named Reports - Charts and Graphs Free, where you will have the option to choose the Request Type:

![Screenshot 2024-09-19 at 13.10.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/348140i73701570C31684B8/image-dimensions/411x271?v=v2 "Screenshot 2024-09-19 at 13.10.32.png")

comments: author: suneel babu
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) ,  

Thanks for your kind help, Highly appreciated, It was helped me allot.  

Regards,  
Suneel Babu.


author: Danut M _StonikByte_
body: Hi [@suneel babu](/t5/user/viewprofilepage/user-id/5232217),

As mentioned already by [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176), this is not possible with the Jira's out-of-box gadgets.

Another app able to display stats by "Request Type" field (specific to JSM) is the [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app developed by my team. It includes a **Pivot Table \& Pivot Chart gadget** that lets you display stats about this field in form of custom pivot table or pivot charts. It can split data by multiple criteria.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348332iDA534D41C33F4DAF/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348331i14D7F4EB9DEEA2AC/image-size/large?v=v2&px=999 "image.png")

Danut


Tags: jira-cloud