youngmon/atlassian-qna huggingface dataset:
Usage and details of Add-Ons
Asked by pschaefer:

Hello community,

I take over the administration of Confluence Cloud and see some installed add-ons from the marketplace.

How can I check if the app are in use and when they were set up / installed?

Some apps has a label "Free Trial" but I am not sure if the trial already happens, running at the moment or is planned.

Checked the Rest API but did not find the correct endpoint.

Thanks for your help.


Answers:
author: Peter Van de Voorde
body: Hi [@pschaefer](/t5/user/viewprofilepage/user-id/5430258) ,  

Welcome to the Atlassian Community, unfortunately there is no easy way to see App usage. Check this Thread on the community for some more insights: <https://community.atlassian.com/t5/Confluence-questions/See-App-Usage/qaq-p/2341844>  

Normally if a trial is underway it should tell you how long the trial still runs until you start being charged. If there is just a button labelled 'Free Trial' it means you still can have a free trial of this app.  

Cheers,  
Peter

comments: author: pschaefer
body: Hello [@Peter Van de Voorde](/t5/user/viewprofilepage/user-id/781487)   

thank you for your answer. I will check the trial button if needed.  

As mentioned in the Thread, I will get in contact with the support of each app.


author: Kristian Klima
body: Hi [@pschaefer](/t5/user/viewprofilepage/user-id/5430258)

Actually, there is a way that can give you a pretty good idea about app usage.

Click into the **search field** , then click **Advanced search**.

There, under **Type**, you will find the marketplace apps.

Mind, not all apps are equal here but, for example, for Gliffy and Draw.io, you get the list of the pages where diagrams were created.

Combine that with time-filtering and you'll see how much they're used.


Tags: addon

cloud

confluence-cloud
Page Properties Report Unable to Edit
Asked by jpng:

It appears page properties report edit function isn't working. I created a report a few weeks ago but I am unable to edit it today. Page properties report isn't displaying addition page properties I added recently.


Answers:
author: Hans Polder
body: [@jpng](/t5/user/viewprofilepage/user-id/5540155) ,

Can you share a screenshot of what you're seeing?


Tags: cloud

confluence-cloud
Cancel Subscription
Asked by Haolun Cheng:

Our organization is no longer using this Cloud service. Could you help me cancel this subscription?


Answers:
author: YY Brother
body: Hi [@Haolun Cheng](/t5/user/viewprofilepage/user-id/5548789)

Welcome to our Community.

?????????????????????? cancel ???????????????<https://admin.atlassian.com/>

Thanks,

YY?


Tags: cloud

confluence-cloud

not-applicable

subscriptions-and-billing
How reactivate Confluense service when i get message below?
Asked by RomanRalien:

Help me to solve the issue with Confluence deactivation.  

Confluence has been deactivated {#toc-hId--351639789}
-----------------------------------------------------

Your Confluence Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.  
Please [contact us](https://www.atlassian.com/company/contact/purchasing-licensing) immediately if you need assistance.  
What is the email atlassian for Atlassian support in this case ?


Answers:
author: RomanRalien
body: I managed to do it!   
Here the solution:  
<https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/>  


author: Robert Wen_ReleaseTEAM_
body: Hello [@RomanRalien](/t5/user/viewprofilepage/user-id/5548645) ! Welcome to the Atlassian Community!

I'm glad you were able to find your answer. You should accept your answer to close this question.


Tags: cloud

confluence-cloud

inactive
Add permissions to a restricted page using API as site admin
Asked by Tal Sabag:

Hey,

I'm looking to get page details and provide access to restricted pages for users using the API when using site admin credentials, this is including that in most cases the site admin does not have access to the restricted page, Is it possible to achieve this?

I can also work with the option to add permissions to the site admin using API, and then run the process again, granting access to the requester.

I know that in Confluence UI as a site admin, I can use the admin key to access the page through the UI, but I'm not sure if that's possible using the API.I

If that's not possible, is there a way to get the page owner using the page ID?

Adding a note of what i am trying to achive, when we have a restricted pages of inactive users, i want to run an autoamtion that gives access to another user from his team. all this using API and not manually.


Answers:
author: Vronik
body: Hi

Look at this, maybe can help you

<https://developer.atlassian.com/cloud/confluence/rest/v2/intro/#auth>


Tags: cloud

confluence-cloud
Is there a way to see a list of Confluence Whiteboards I have access to?
Asked by Daniel Sluzas:

Other than page search, and specifying Whiteboard as the type, is there a way to see all the whiteboards in a given space, or instance for that matter?


Answers:
author: Laurie Sciutti
body: Hi [@Daniel Sluzas](/t5/user/viewprofilepage/user-id/5548142) and welcome to the Community! Technically you can add a shortcut to your left nav bar with the results of the page search for whiteboard type (i.e. https://*yoursitename* /wiki/search?type=whiteboard\&spaces=*yourspacename*). Another option would be to add a label to your whiteboards and use a filter by label macro to list them. Can I ask what you're trying to accomplish that the page search for whiteboard type that isn't ideal?


Tags: cloud

confluence-cloud
How to append (copy/merge) several pages into a single page?
Asked by Nelson Loia Jr_:

Hi!

We have a huge database move project with around 10 teams working in its tracks and updating JIRA and Confluence with their registers.

For Confluence I'd like to copy all those pages to a single page (HUB) and automatically receive all updates they make in their pages into this HUB?

Is it possible?

If yes, hoe please?

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/336783i126678D72C21567D/image-size/large?v=v2&px=999 "Untitled.png")  

<br />

I thank you in advance.


Answers:
author: Kristian Klima
body: Hi [@Nelson Loia Jr_](/t5/user/viewprofilepage/user-id/5362144)

Unless you dig deep into the API underworld, probably not.

You can, however, use excerpts and excerpts include macros (page include). Basically, each team writes in their own page that has Excrept macro over the entire page. You hub page includes multiple excerpt include (page include) that suck in the conetnt from the orignal excrepts/pages.

Alternative (which I'd prefer)

You can sync pages from multiple Confluence spaces into a single one.

In this scenario, each team has its own space and sends (syncs) the content to the HUB space.

Check [Space Sync for Confluence](https://marketplace.atlassian.com/apps/1225377/space-sync-for-confluence-copy-publish-pages-over-sites?tab=overview&hosting=cloud).

comments: author: Nelson Loia Jr_
body: Hi !  

THX for the sharing [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) !

Unfortunately I have no budget for payed APPs.

I also seek for excerpts APPs and all have fees.....

For now, I'm doing it manually.

Best regards.


author: Kristian Klima
body: [@Nelson Loia Jr_](/t5/user/viewprofilepage/user-id/5362144)

Excerpt and include macros are included with Confluence.


author: Nelson Loia Jr_
body: Hi!

Nice.

I'll seek for this inside the tool.

THX!


author: Nelson Loia Jr_
body: Hi!  

I found the "1 - Excerpt Macro" and the "2 - Excerpt Include Macro" tools in Confluence **but....**   

This do not allow me to capture the entire existent page or a snippet of it.  
I can only create a new snippet insert in the page and share only this new chunk.  

Is there a way to active capture all updates from the entire page and put it in another page  

In other words: I need to create a central hub from several team pages spread amongst the Confluence.  

**How to?**

Excerpt Macro tools by @Atlassiam:  
1 - <https://confluence.atlassian.com/doc/excerpt-macro-148062.html>  
2 - <https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html>


Tags: automatic

cloud

confluence-cloud

content

pages

update
Why content indexing is not available?
Asked by Victoria Bernini:

Some archived spaces are not showing up in the list of spaces. I saw in some discussions that I should be able to access the Content indexing from the General configuration but I don't see that option.

What can I do to retrieve the missing spaces?


Answers:
author: Trudy Claspill
body: Hello [@Victoria Bernini](/t5/user/viewprofilepage/user-id/1438098)

Which space list are you viewing?

Are some Archived spaces listed but not others?

How do you know the missing spaces are Archived? Have you checked if they are in the Trashed Spaces list?

comments: author: Trudy Claspill
body: Regarding your question about Content Indexing, that administrative feature is available only in Confluence Data Center, not Confluence Cloud.


author: Victoria Bernini
body: Yes some Archived spaces were listed but not the one I was looking for. But I followed your suggestion and I went to the TRASHED spaces settings and I was able to find it and retrieve it. Thanks!


Tags: cloud

confluence-cloud
Trouble with automating confluence page with asset fields
Asked by AQ:

When a new user is onboarded, a confluence page is created with all the employee's information through Jira Automation.

I'm using the storage format from a 'template' confluence page to automate onboarding sheets; in this page we use asset fields. In screenshot 1 you see how the onboarding page should look like.

When a new page is created through jira automation; the asset fields are all having errors like "unhandled adf error" or they simply show up as links instead of asset labels with info. (see screenshot 2).

On the Jira Automation audit page, we see the following errors:

##### *[Clone issue](https://itsme-id.atlassian.net/jira/servicedesk/projects/ITSME/settings/automate#/rule/10467966/478519242)* {#toc-hId--1448180014}

*An error occurred while requesting remote information*  
*Internal Server Error*  
*Unknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -*  
*Linked Issues (issuelinks), Labels (labels)*  
*Issues cloned successfully*  
*OHR-156*  
How can we resolve this issue so the labels appear as in screenshot 1?  
Advanced thanks![screenshot 1.png](/t5/image/serverpage/image-id/336709i3C0EC848D50DCBE1/image-size/large?v=v2&px=999 "screenshot 1.png")![Screenshot 2.png](/t5/image/serverpage/image-id/336710i08B01BD34AEF35F3/image-size/large?v=v2&px=999 "Screenshot 2.png")


Answers:
author: Jessica
body: Hi [@AQ](/t5/user/viewprofilepage/user-id/5547959)

Welcome to the Atlassian Community!

<br />

As I'm having a little difficulty replicating the behavior you are seeing on the page (screenshot 2), I believe it would be beneficial for us to check on the Jira automation and the storage format being used to create the pages on Confluence Cloud.

That said, since we don't request that type of information here to keep your data safe, we have created a ticket on your behalf to follow up on this.

Please check <https://support.atlassian.com/requests/> to see the open ticket for your users, and your e-mail box for the tickets updates, as we should get in touch with you soon there :)

Regards,  
Jessica


Tags: automation

cloud

confluence-cloud
RE: Auto Linking tickets
Asked by Rohith k:

Hi Team,

When we receive an ECS ticket, we create the Epic ticket, and then we create the BA Task ticket from the Epic ticket. Can you find a way to auto-link the client ECS ticket to the BA TASK ticket?  

Thanks,  
Rohith.


Answers:
author: Trudy Claspill
body: Hello [@Rohith k](/t5/user/viewprofilepage/user-id/5305853)

Please show us the rule(s) you are using to create the Epic and the BA Task issues.

comments: author: Rohith k
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

Whenever we have received the client ticket, then we are manually creating the Epic ticket internally and then we are creating BA-Task from the Epic ticket.   
we didn't create any rules for that. We need the rule to create the auto link the client ticket to the BA-Task.  

Thanks!!


author: Trudy Claspill
body: For an Automation Rule to create the link you would need to specify and event that would trigger that rule, such as the creation of the BA Tsk issue. You would also have to somehow identify the issues that need to be linked. How would the rule know the ticket to which the Task should be linked? Are you recording the ticket id in the issue? If not, what information is available from the BA Task that the rule could use to find the correct ticket?

It seems to me that if the BA Task issue is being created manually then it would be a simple task to also manually link it to the ticket at the same time.

What problem are you trying to solve by automating this?


author: Rohith k
body: Hi [Trudy Claspill](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3569011),  

Thanks for the update, is there a way to have one more parent filed to capture the client ticket.  

![Screenshot 2024-09-05 202008.png](https://community.atlassian.com/t5/image/serverpage/image-id/345794i7ECC66043A90D7F1/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 202008.png")

Below is us creating the BA task from the epic ticket. Where you see parent, can you add another parent so that we can link the ECS ticket?


author: Trudy Claspill
body: Hello [@Rohith k](/t5/user/viewprofilepage/user-id/5305853)

You cannot add a second "Parent" field.

You can add the Linked Issues field to the screen and that would give you the ability to link the issue being created to other issues by entering the other issue's key.

You will have to ask your Jira Administrators to make that change. I have no access to your instance.


author: Rohith k
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,  

Thanks for the update, we will check with my team and add the Linked Issues field.  

Thanks,  
Rohith.


Tags: atlassian

cloud

jira-cloud

jira-software
Sprint number does not increment properly
Asked by Lisa McDonald:

When I close a sprint and begin a New Sprint, the sprint number does not advance and I have to update it manually. This begin when we moved to cloud. What is the solution?


Answers:
author: Perumal M
body: ### 1. **Check Board Settings** {#toc-hId--2125441486}

Ensure that your board settings are configured correctly:

* **Navigate to Board Settings**:

  * Go to your board.
  * Click on the three dots (more options) in the top right corner.
  * Select `Board settings`.
* **Check Sprint Field Configuration**:

  * Ensure that the field used for sprint numbers is correctly configured. If you have a custom field or a specific naming convention, verify that it aligns with your sprint management practices.

### 2. **Verify Automation Rules** {#toc-hId-362071347}

If you have automation rules set up for sprint creation or closing, ensure they are working correctly:

* **Go to Project Settings**:

  * Navigate to `Project settings` \> `Automation`.
* **Check Existing Rules**:

  * Look for any rules related to sprint creation or number updates.
  * Ensure they are configured to advance the sprint number or handle sprint transitions properly.

### 3. **Update Sprint Manually** {#toc-hId--1445383116}

While not ideal, manually updating the sprint number can be a temporary solution:

* **Close the Current Sprint**:

  * Go to the `Active sprints` view on your board.
  * Close the sprint.
* **Start a New Sprint**:

  * Click `Create Sprint` to start a new one.
  * Manually update the sprint number to ensure it advances as expected.

### 4. **Check for Known Issues** {#toc-hId-1042129717}

Sometimes, issues like this can be related to known bugs or changes in Jira Cloud:

* **Visit Atlassian Community**:

  * Search for similar issues on the Atlassian Community.
  * Look for any announcements or updates regarding sprint number issues.
* **Contact Atlassian Support**:

  * If the problem persists and you can't find a solution, contact Atlassian Support for assistance.

### 5. **Consider Using Custom Fields** {#toc-hId--765324746}

If automatic sprint number advancement is crucial, consider using a custom field for sprint numbers and manage it through automation:

* **Create a Custom Field**:

  * Go to `Jira settings` \> `Issues` \> `Custom fields`.
  * Create a custom field for sprint numbers.
* **Configure Automation**:

  * Set up automation rules to increment the custom field value when a new sprint is created.


Tags: cloud

jira-cloud
Figure out Velocity Chart
Asked by Nimit Chauhan:

I am a Project Manager for a JIRA project, and we are currently in the development phase. I create sub-tasks within each story for development and assign them to my dev team. My team enters the original estimates in hours for each of their sub-tasks, which are automatically populated and consolidated at the story level. Because of this, I am unable to enter the original estimate in the story itself, as it would duplicate the field values.  

Now, I want to generate the Velocity Chart in JIRA, which is auto-generated based on the original estimates in the story. However, since I did not fill in the original estimate field for the story, JIRA does not fetch any data for the velocity chart, and I end up with a blank chart for my sprint.  

Could you please help me figure out how I can get the velocity chart to display data, even though my team is filling in the estimates at the sub-task level?


Answers:
author: Marc - Devoteam
body: Hi [@Nimit Chauhan](/t5/user/viewprofilepage/user-id/5584036)

You will need to change your way of working with the team Story points estimation should be done on Story level and not on sub-tasks.

The Velocity report can't be amended to sub-tasks.


Tags: data-center

jira-data-center

original-estimate

subtasks

velocitychart
How to move a project to another project
Asked by Broderick Prewitt:

How to move a project to another project not just the issues, but also the automation and the Jira ticketing


Answers:
author: Perumal M
body: ### 1. **Manually Recreate Project Settings** {#toc-hId--2125441488}

#### **A. Create a New Project** {#toc-hId--1434880014}

1. **Create a New Project**: Start by creating a new project in Jira with the desired configuration (e.g., same project type, issue types, workflows).

#### **B. Reconfigure Project Settings** {#toc-hId-1052632819}

2. **Replicate Workflows**: Manually recreate the workflows from the old project in the new one. You can copy workflows from the old project and apply them to the new project.

3. **Replicate Automation Rules** : Manually recreate the automation rules from the old project. Go to `Project settings` \> `Automation`, and set up the rules as they were in the old project.

4. **Copy Custom Fields and Screens**: Ensure that any custom fields, screens, and field configurations are copied to the new project.

5. **Permissions and Notifications**: Configure the new project's permissions and notification schemes to match those of the old project.

#### **C. Move Issues** {#toc-hId--754821644}

6. **Bulk Move Issues** : Use Jira's bulk change feature to move issues from the old project to the new one. Go to the issue navigator, filter issues you want to move, and choose `Bulk Change` \> `Move Issues`.

### 2. **Using Jira Project Import/Export** {#toc-hId--765324748}

#### **A. Export Project Configuration** {#toc-hId--74763274}

1. **Export Project Configuration**: Use a Jira backup to export project configurations. This might involve exporting the XML backup or using tools like Jira Project Configurator (for server or data center versions).

#### **B. Import Project Configuration** {#toc-hId--1882217737}

2. **Import Configuration**: Import the project configuration into the new project. If you're using a backup or project configurator tool, follow the tool's instructions for importing the configuration.

### 3. **Using Jira Marketplace Add-Ons** {#toc-hId--1892720841}

Several Jira Marketplace add-ons can help with project migration. These tools often provide more streamlined processes for moving projects, including configurations:

* **Jira Project Configurator**: Allows you to export and import project configurations, including workflows, custom fields, and more.
* **Configuration Manager for Jira**: Provides advanced features for exporting and importing project configurations and data.

comments: author: Broderick Prewitt
body: Would that break any automation that are running on the receiving project?


author: Perumal M
body: Hi [@Broderick Prewitt](/t5/user/viewprofilepage/user-id/5584090) It won't break any automation but mapping is more important. And we can get export and import automation options also in admin panel.


Tags: jira-unknown-hosting-type

unknown-hosting-type
How do I update a field on a sub-task when it is converted to a story?
Asked by GAY LEE HOLLON:

I am trying to update the description field when an issue is converted from a sub-task to a story.

I have tried the following three automations using the answers provided. With and without the Description condition. None of them are working. What am I doing wrong?

![fieldchange.fromstring.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345522i65385FBD586BD4B2/image-size/large?v=v2&px=999 "fieldchange.fromstring.jpg")![issuetype change #2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345524iB73C10F88B48D726/image-size/large?v=v2&px=999 "issuetype change #2.jpg")![issuetype change #3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345523i48AC57211CA13FEA/image-size/large?v=v2&px=999 "issuetype change #3.jpg")


Answers:
author: Samuel Gatica
body: Hi [@GAY LEE HOLLON](/t5/user/viewprofilepage/user-id/5311435)

Try using the following smart value to capture the issue type

{{#changelog.issuetype}}{{toString}}{{/}}

Hope this helps!

Best regards

Sam


Tags: automation

cloud

issue-type

jira-cloud
Automation for additional issue
Asked by Brad Schultz:

Simple Automation, but not working how I am setting it up. I want to create a new issue if a specific custom filed is populated with a specific product. We print guides and some need a digital guide. If the print issue custom field includes a type of digital guide, it will auto generate a new issue ticket. When I set it up it is duplicating the issue REGARDLESS what data is in the custom field.


Answers:
author: Samuel Gatica
body: Hi [@Brad Schultz](/t5/user/viewprofilepage/user-id/5567734)

You may be using the "Clone" action instead of the "Create new issue", here is an example:

![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/345539iFAABDA9673E58CF0/image-size/large?v=v2&px=999 "Screenshot_1.png")

If this doesn't work, please share a screenshot of your automation to review the problems.

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud