youngmon/atlassian-qna huggingface dataset:
How to find whether my JIRA instance is hosted on cloud or datacenter
Asked by JIRA aDmIn:

Hello Community,

Hope everyone is doing well :)

We had got some requirement that is we need to create a friendship connection between JIRA Software and Polarion Requirement Management but now i have asked some question that where exactly our JIRA instance is hosted?

Is it on cloud or in some data center, could anyone help me to know that as JIRA Admin do i have access to get information about hosting? and what are the suff that i need to provide to IT team of Polarion from my end?

Thanks!!


Answers:
author: Cristian IONESCU
body: Hi Rajat,

A quick way to find out if your Jira instance is hosted on the cloud or data center is by checking the URL. Jira Cloud instances usually have URLs that end with `atlassian.net`, for example, <https://yourcompany.atlassian.net>.

On the other hand, Jira Data Center or Server instances typically use custom domain names or IP addresses provided by your organization, such as <https://jira.yourcompany.com> or an IP address.

comments: author: Hans Polder
body: Keep in mind that since recently, Jira \& Confluence cloud domains can actually be fully customized: <https://community.atlassian.com/t5/Jira-articles/Custom-domains-for-Jira-and-Confluence/ba-p/2729259>

So, the statement 'ending with .atlassian.net' is not always 100% correct anymore in identifying cloud vs datacenter :)


author: Matt Doar _Adaptavist_
body: Another approach is to go to Help, Find out what's changed in Jira. If the page is about Cloud changes, then it is Cloud Jira


author: Bibek Behera
body: [@Rajat Krishnan](/t5/user/viewprofilepage/user-id/5514694) anything that ends with atlassisn.net \>\> Jira cloud

Jira server / DC can have any custom name/ip associated to it, + a jira server/dc can be hosted on a cloud instance like AWS/Azure however the functionality remains the same for a Jira admin. Only the sys admin role on managing the infrastructure may vary.

-Bibek


Tags: cloud

jira-cloud
Why cant we generate a api token?
Asked by OnlineHeroes:

Is this an internal bug? why cant we generate a token?


Answers:
author: Rilwan Ahmed
body: Hi [@OnlineHeroes](/t5/user/viewprofilepage/user-id/5550287) ,

Welcome to the community !!

Please follow steps mentioned in below link to create API Token

<https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/>


author: Alex Koxaras _Relational_
body: Hi [@OnlineHeroes](/t5/user/viewprofilepage/user-id/5550287) and welcome to the community,

Follow this instructions to generate an API token: <https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/>


Tags: cloud

jira-cloud
Change is story status kicks the story out of the sprint and backlog.
Asked by Aditya P:

Change is story status kicks the story out of the sprint and backlog. Specifically happening for in-review status and a new status that I created. How can I resolve it? And, do I need to be an admin to resolve it?


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Aditya P](/t5/user/viewprofilepage/user-id/5550261) welcome to the Atlassian Community!

It is possible that the In Review status and the new status you have created is not mapped in the Scrum dashboard.

You need to be a Scrum dashboard administrator to verify this. If you go to the board configuration (three dots icon on the top right \> Configure board) and in the Columns and statuses section you can check if those statuses are mapped to any column of the board or not, if not you should map them so that the issue does not disappear from the board.

![board.png](https://community.atlassian.com/t5/image/serverpage/image-id/337258i96E8864444671E08/image-size/large?v=v2&px=999 "board.png")

![board_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337259i63FF7A0A3E991498/image-size/large?v=v2&px=999 "board_2.png")

I hope this is helpful, best regards!


author: Jerrold - Empyra
body: Hi [@Aditya P](/t5/user/viewprofilepage/user-id/5550261)

There is a chance that the in-review and the new status you created may not be mapped to the column in the board it may be under the unmapped status. to check this

If its team managed project go to

Project settings \> under boards \> columns and statuses and map those two status to the required column

![df3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337256iDA4DC84F13B1BE57/image-size/large?v=v2&px=999 "df3.PNG")

if its company managed project go to

configure board \> columns \> Map those two status to the required column

![df1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337253i701DE03BB27D1003/image-size/large?v=v2&px=999 "df1.PNG")

![df2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337255i1ECDE272EDD8B2EC/image-size/large?v=v2&px=999 "df2.PNG") {#toc-hId--351582278}
-------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you.


Tags: cloud

jira-cloud
Jira Cloud - Loop transition on closed status doesn't show
Asked by francis:

Hi,

We added a loop transition on the closed state - (ie from 'Closed' to 'Closed') for allowing specific people to add information on closed issues.  

There are no conditions on the transition, the user has transition rights ... but still the transition doesn't show up on the issue itself  

(This is a JSM project)  

Are there certain hidden business rules?  

<br />

Thanks  

Francis


Answers:
author: Tessa Tuteleers
body: Hey [@francis](/t5/user/viewprofilepage/user-id/781580) ,

If you should be able to do the transitions (no conditions or anything), then check the **actions menu,** self-reflecting transitions are shown in the actions menu for whatever reason.

Cheers,

- Tessa

comments: author: Hans Polder
body: Hey Tessa,

Thanks for that insight! I was able to find it there in my test environment.


author: francis
body: Aha - it was hidden.  

Thanks for finding out. Super helpful


author: Hans Polder
body: [@francis](/t5/user/viewprofilepage/user-id/781580) ,

I've tested it in my own environment and see the same behavior. Actually, also in In Progress- statuses the self transitions don't show. This feels like a bug to me - probably worth raising it with Support?


Tags: cloud

jira-cloud
A sprint still shows on another project board with zero issues
Asked by Vera Ujlaki:

Two projects were using the same sprint label - these have all been removed and the filter queries on the two boards are different, no matches what so ever.

However, project A's sprint still shows on project B's board with zero issues.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337246iE21AC99F1248BB21/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Vera Ujlaki](/t5/user/viewprofilepage/user-id/4752603) welcome to the Atlassian Community!

If I understand correctly you mean that you have removed from the sprint all the issues that were in it and yet it still appears. This is normal, because the sprints belong to the Scrum board and even if you remove all the issues that were in it, it still exists, if you want it to disappear you have to remove it directly. To do this, click on the three dots on the right in the sprint and Delete sprint.

![sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/337263i6D91FD2A0A78F730/image-size/large?v=v2&px=999 "sprint.png")

I hope this is helpful, best regards!

comments: author: Vera Ujlaki
body: thanks Adrian!

If I delete the sprint from project B's sprint, will it NOT delete the sprint on project A's board?

I have issues on project A's sprint board and need to keep the sprint running on that board.

kind regards,

Vera


author: Adri?n Garc?a Gonz?lez
body: To verify that we need to know if the board is the same or different, could you share an image of the board of project A and another one of board B where you can see the name or some identifier?  
Thanks.


author: Vera Ujlaki
body: Below is project B's board - you can see two sprints running at the same time, Sprint Nelly Furtado with zero issues + DBF-Ouroboros with 22 issues

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337268i314D8D44A114AF56/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337269i4C6DF1073E3BB262/image-size/large?v=v2&px=999 "image.png")

Below is project A's board - only the Nelly Furtado sprint is running![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337270i8BAAD2353E6BD52A/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337271iF3D85E197768B25A/image-size/large?v=v2&px=999 "image.png")


author: Adri?n Garc?a Gonz?lez
body: Thanks for that,

It sounds like you're suffering from a case of shared sprint. To check if this is the case and to know what you can do, I leave you this article that will help you: <https://community.atlassian.com/t5/Agile-articles/Knowing-when-you-have-a-Shared-Sprint/ba-p/944613>

I hope it helps, best regards!


author: Vera Ujlaki
body: thank you so much!


Tags: cloud

jira-cloud
how to catch error messages from webhooks
Asked by Anca Cristescu:

Hi,

I'm trying to create an automation rule to get some data from one of ours servers. I managed to have a happy path - when all connections work... But from time to time "something happens" and I get an error (and I nee to have a different behavior for it).

I see in the audit log the error, but I can't get the data in webhookResponse. WebhookResponse has the values from the last (successful) call

![2024-07-23 10_33_28-Automation - ABS Test.png](https://community.atlassian.com/t5/image/serverpage/image-id/337228iF5105989E6B9E983/image-size/large?v=v2&px=999 "2024-07-23 10_33_28-Automation - ABS Test.png")


Answers:
author: Caio Covos
body: Hi [@Anca Cristescu](/t5/user/viewprofilepage/user-id/5506548)

To handle errors and different behaviors based on the response of your web request in Jira Automation, you need to set up conditional logic within your automation rule. Since Jira's native automation capabilities might be limited in handling complex error scenarios, leveraging webhooks with proper error handling in combination with ScriptRunner might be more effective.

However, within Jira Automation itself, you can set up a basic structure to handle different responses. Here's a high-level approach to guide you through setting this up:

**Step-by-Step Guide**

1. **Set up your Automation Rule:**

? Go to **Project Settings** \> **Automation**.

? Create a new rule with the trigger that suits your needs (e.g., Issue Created, Issue Updated, Scheduled).

2. **Send Web Request:**

? Add the action to send a web request to your server.

? Configure the web request with the necessary details (URL, headers, etc.).

3. **Check for Webhook Response:**

? Add a "Log action" to log the response for debugging purposes.

? Use the "Advanced compare condition" to check the response status and body.

<br />

**Example Rule Configuration**

++**Trigger:**++

? **Issue Created** or any other appropriate trigger.

++**Action:**++

? **Send Web Request** to your server.

**++Log Action:++**

? **Log action** to capture the webhook response.

++**Advanced Compare Condition:**++

? Check the response status and handle errors.

comments: author: Anca Cristescu
body: Hi [@Caio Covos](/t5/user/viewprofilepage/user-id/5003334)

Thank you for your reply. This are exactly the steps that I have followed, but I can't get to capture the error message.

I have 2 requests in my automation, one to get a token and then to request I'm interested in.

If you look in the picture, you see I actually get a 555 for my second request, but my response is 200 (from the first).

I've set the second call to wait for the response, and in this situation it 'freezes' there, no logging for second call.

Do you have any recommendations?

Thank you,

Anca


Tags: automation

data-center

error

jira-data-center

webhook
Updating Asset-fields in Jira-issues with import
Asked by Noah Dinlemez:

Hi,

Recently my organisation added Assets, and now we are finding fields that should be replaced with assets. I'm looking to replace these fields, so I'm trying to move the history of the old (multi-choice list) field to the new (Asset) field.

First I tried to Bulk change the issues, but this is not working as the Asset field seems to only "replace" value when doing a 2nd bulk change on the same issue, instead of adding the value. Since there are \~200 choices in the list, and most issues have 1-5+ (up to 48) of the choices selected, it's not a viable option. You'd have to bulk change 200x (1 time for each option), and then manually add the other 0-4+ (up to 47) choices to all the issues.

So now I'm looking to do it via Ex/Import: I exported all the old-field values to a CSV, including Key and Summary, and tried to import the file back, mapping the value onto the new (Asset) field. The field ?s selectable, so I'm assuming it should be possible. However, despite using the exact name of the assets (as they were once imported from that same old-field value list), I'm getting an error saying "Probably value was in incorrect format".   

What is the correct format? If that is the problem at all...


Answers:
author: Tessa Tuteleers
body: Hi [@Noah Dinlemez](/t5/user/viewprofilepage/user-id/5422308) ,

Welcome to the community!

It is certainly possible to import asset custom fields in Jira using CSV, however, you will need a very specific format.

You can find all the information [here.](https://confluence.atlassian.com/jirakb/how-to-bulk-update-insight-objects-custom-fields-via-external-system-import-1114804281.html)

I would recommend exporting both your assets and issues, and use some VLOOKUP excel magic to create the correct value format for each object before import.

Hope this helps, please let me know if you get stuck somewhere!

- Tessa

comments: author: Noah Dinlemez
body: Hi Tessa!

Thank you very much for the link; I had not been able to find this documentation yet. It looks quite promising for succes, although it does look like a bunch of work to get all the ID's right... But I reckon it is worth it.

I'll give it a try.


author: Noah Dinlemez
body: Hi Tessa,

<br />

Wanted to let you know that it worked, after replacing all the names with the ID's of the Assets. Wasn't a fun job though, but still much faster than doing it manually ;)


author: Tessa Tuteleers
body: Hi [@Noah Dinlemez](/t5/user/viewprofilepage/user-id/5422308) ,

Thanks for the confirmation that it worked!   
It's indeed some work to get it right, hopefully you don't have to do it very often ;)

Have a great day!


Tags: asset

assets

cloud

import

importing

jira-cloud
Create an individual board for each student
Asked by Mikki Castor:

New to Trello and can see great potential! For this board, I am NOT wanting collaboration but to create a set of checklists that I can share with each individual student. Does Trello have the capacity to do that, or is that accomplished through sharing with an LMS? Thanks in advance for your help!


Answers:
author: Maria
body: Hi [@Mikki Castor](/t5/user/viewprofilepage/user-id/5412607)   

It's Mary from [Planyway](https://planyway.com/trello?utm_source=atlassiancommunity&utm_medium=referral&utm_campaign=atlassianquestions)

Trello can indeed be an effective tool for creating and sharing checklists with individual students, even if you're not seeking collaboration on the same board. Here's how you can approach this:

1. **Create a Board for Checklists:** You can start by creating a board in Trello dedicated to your checklists. Each list within this board could represent a different topic, class, or group of tasks.

2. **Use Cards for Individual Checklists:** Within each list, you can create individual cards. Each card can represent a checklist for a specific student. Trello allows you to add a checklist to each card, where you can list the tasks or items the student needs to complete.

3. **Sharing with Students:** As for sharing these checklists with your students, Trello provides a few options:

   * **Invite Students to the Board:** You can invite each student to the board, giving them access to view their respective card. You can set permissions to ensure they only have viewing rights and cannot edit the board.
   * **Share Individual Cards:** If you prefer not to invite students to the entire board, you can share a link to individual cards. This way, each student only sees their checklist.
   * **Exporting Checklists:** Another option is to export the checklist from a card and share it through another medium (like email or a Learning Management System - LMS).
4. **Integration with LMS:** Depending on the LMS you're using, there might be direct integration options available with Trello. This would allow you to share Trello cards or boards directly within your LMS environment. You might need to check your LMS documentation or support for specific integration capabilities.

5. **Privacy and Permissions:** Since you mentioned not wanting collaboration on the board, be sure to set the board's privacy settings accordingly. You can make the board private and then selectively share access with your students.

6. **Templates and Automation:** Trello also offers features like templates for cards and automated actions (through Butler), which can save time if you're creating similar checklists for multiple students.


author: Myron
body: There isn't a limit to the number of boards, however, you can only have 10 open at a time. Why not have one board with lists for each student or 1 list that has each student as a card?

You'll have to look at adding a free "Powerup" to your workspace to make "checklists"


Tags: copy

individual
Counter for Automations
Asked by tobias_fischer:

Is it possible to see how much automations had been done in a month? Or is there any type of warning if the cap is reached?   

It would be a nice information in Trello Free/Starter.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@tobias_fischer](/t5/user/viewprofilepage/user-id/5412555) welcome to the community! I don't believe you get automatic alerts if you are close to your quota for the month, however, you can check your usage here:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/302085i2C8A72EDD6FD69F2/image-size/large?v=v2&px=999 "image.png")

comments: author: tobias_fischer
body: Thank you so much, you helped me a lot


author: Hannah Humbert - Simpla Workflows
body: You're very welcome! ?


Tags: automation

button
Problem with automation with due date
Asked by Pedro Assis Milagres:

```
Good morning, I created automations for Trello, by date, but they are not working, could you tell me why?

I created the automation so that when the deadlines in relation to the delivery date passed, the custom fields would change automatically, but it didn't happen.
```

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/301966iC0D932ACC694E552/image-size/large?v=v2&px=999 "Screenshot_2.png")![Screenshot_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/301967i7EEDBEBB44010D28/image-size/large?v=v2&px=999 "Screenshot_1.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Pedro Assis Milagres](/t5/user/viewprofilepage/user-id/5412540) welcome to the community! You're going to want to create [due-date commands](https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/) rather than rule-based commands. Your current trigger is when a due date is *set.* So the automation will trigger when you are adding or changing a due date on a card. In your case, you want it to trigger based on when the due date occurs.   

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/302087i941E59907203DE87/image-dimensions/204x393?v=v2 "image.png")  

For example, one of your rules says:  

*When a due date less than 3 days from now is **set** on a card....*   

When it should be:  

*3 days before a card is due....*
Changing from Premium to basic account
Asked by Leslie Margelot:

I opened a Trello account last evening and accidentally got a Premium account instead of the free account. I did not put in a credit card for payment yet. Could anyone explain to me how we turn off the premium account? Thanks in advance!


Answers:
author: Alina Kurishko
body: Hi Leslie,

Welcome to the Atlassian Community! ?

I've just checked the information on your account and see that you applied for a free 14-day Premium trial for your Workspace. It doesn't oblige you to purchase a subscription right away, and no credit card details are required.

More information about the free trial here: <https://trello.com/free-trial>

If you decide not to purchase the subscription, simply don't add the credit card information, and your Workspace will be automatically downgraded to the free version when the trial finishes.

Otherwise, if you want to cancel the free trial immediately, you can let me know, and I'll do it on your behalf.

Hope you'll enjoy using Trello! And don't hesitate to ask questions! ?

Alina \| The Trello Team
I need help creating automation for card attachment
Asked by Leonardo Ritschel:

One of my rituals with my team is creating minutes of our weekly meetings in a specific format, in a specific list. Each meeting is a new card, created from a templated, with a standardized description.

This description includes both a "what was done" section and "what we are doing this week", where we link other cards in the same and in another board, so it's documented which cards we took on or are undertaking next.

I wanted to create an automation where whenever we link a certain card (a task) in the description of these cards (the minutes), it would automatically be linked to the card as a Trello Attachment. This is useful because we can quickly see on the preview for each week's card how many tasks were taken on.

I can't seem to make this work and my best guess so far would be this:

*When the description of a card in list "Weekly" contains "{triggersourcecardlink}", add link "{mentionbacklink}".*

Can someone please help me? Thanks! :)


Answers:
author: milynnus
body: [@Leonardo Ritschel](/t5/user/viewprofilepage/user-id/5411919)

It is probably easier to automate cardlinks in checklist to relate cards instead.   

When you add a cardlink in description, the trigger card is where you edited description. But if say it contains [https://trello.com/c/{\*](https://trello.com/c/{*)} it will not work if someone copy and paste the entire string from the browser instead of using alt-c while hovering over the card. Lastly, have not seen *{mentionbacklink} before.*


Tags: automation