youngmon/atlassian-qna huggingface dataset:
Inability to delete Stories, Epics, etc.
Asked by Brian Buck:

I'm new to JIRA and am set up in the system as the only Site Admin. When attempting to delete an unneeded story I receive an error message that I do not have admin rights. Any suggestions on a next step or item I may be overlooking to perform deletes on stories (and epics)?


Answers:
author: Fazila Ashraf
body: Hi [@Brian Buck](/t5/user/viewprofilepage/user-id/1787365)

Look at the Permission scheme of the project to which the issue you are trying to delete belongs to.

There is a permission called 'Delete issue' and you can see there which role/group can delete an issue.

You can then grant yourself the necessary access and delete the issues.

comments: author: Brian Buck
body: Thank you. This worked well.


author: Raynard Rhodes
body: <https://community.atlassian.com/t5/Jira-questions/How-is-it-possible-to-delete-an-issue-in-the-atlassian-cloud/qaq-p/863755#M277495>

You can check that link out for the same issue.

comments: author: Brian Buck
body: Thank you. This worked well.


Tags: advanced-roadmaps
how can I see the total capacity of a member who is in many projects
Asked by Ana del Pozo:

I have to configure my portfolio like this:

Note

If you have a member on more than one team, then add that individual to all relevant teams and distribute their weekly hours to proportion their effort between teams. Also note that adding team members is not necessary since you can easily plan with team velocity.

But I don't find where I can see the capacity of a member which is distribuited between many projects and also, I don't find where I can change the hours per project of each member.


Answers:
author: Raathi
body: Hi Ana,  

Have you tried the [capacity report](https://confluence.atlassian.com/jiraportfolioserver/capacity-report-826889097.html) ? You can filter the details by teams or members, to see the specific capacity of each individual.  

To change the hours per project of each member, please refer the **To configure weekly hours of a team member** section from [configure team settings](https://confluence.atlassian.com/jiraportfolioserver/configuring-team-settings-802170547.html).  

Regards,  
Raathi

comments: author: Ana del Pozo
body: Hi Raathi,

I did it! Finally I found it! Thank you Raathi. Although now I have another problem. There is a way to see if a team member has more weekly hours than total allowed between projects? And the most important question, can you add a project in a plan when the plan has already created?

THANK YOU AGAIN,

Ana


author: Raathi
body: Hey Ana,  

Sorry for the late reply.  

You can [edit the issue sources](https://confluence.atlassian.com/jiraportfolioserver/configuring-issue-sources-935577871.html) and bring a new project into the plan.
>
> There is a way to see if a team member has more weekly hours than total allowed between projects?

I'm not aware of it. I'll check on it.  

Regards,  
Raathi


Tags: advanced-roadmaps
Closed & Released Epics remain visible in portfolio after Release
Asked by Lana Barry:

I have a single project release that has been built and released within Jira Software (Server latest) and the epic Resolved and closed. When viewing the Release in Portfolio the release no longer shows on the plan for those epics, but the epics remain visible in my plan and nothing indicates that they have been completed and release as part of that release. Please advise and thank you.


Answers:
author: samrobertsofficial
body: Hi [@Lana Barry](/t5/user/viewprofilepage/user-id/1326134) welcome to community :)

Just so I make sure I understand correctly, you would like to hide epics which have been completed?

If that's right, there are 4 main ways to do this depending on your needs

* Filter completed issues: You can use the 'status' filter and show only todo, in progress issues
* Automatically don't show completed issues after X many days: Under filters -\> more -\> completion date
* Remove those specific issues from a plan: You can select these issues in the scope table and click 'Exclude from plan'
* Exclude all issues from a release: Go to the 'release' tab, then select the release you mentioned, click '...' menu then exclude from plan.

Hope this helps,

Sam

comments: author: Lana Barry
body: Hi [@samrobertsofficial](/t5/user/viewprofilepage/user-id/1116850), thank you for your response.

I would like to better understand the expected Portfolio behaviour at the point of Release completed.

1. What changes / behaviours do we expect to see in the Portfolio plan after the jira release has been built and deployed and affected epics closed and resolved?
2. Is there an indicator in the plan that those epics have been delivered?
3. Do we leave the closed \& released epics visible in the plan or should we exclude them from the plan?
4. Is there a way to view historical plan data, i.e epics delivered in each release, original vs aggregated epic estimate value pts?
5. Can we pull a report with these fields for a release that has been built and released in the past?
6. Is there a way to display a full plan view from inception to \[present to future plan in one view?

Thanks!

Lana Barry


Tags: advanced-roadmaps

release
response_type=token not working in Trello Authorization
Asked by AppuSamy:

While authorizing a Trello client, we can get access token by two methods.  

In URL fragment(e.g: <https://example.com#token=7bda79bdhb91nd00>)  
In URL param(e.g: <https://example.com?token=7bda79bdhb91nd00>)  

We can choose the desired method by changing the response_type in the authorization request.

![Screenshot 2024-03-26 at 7.53.22?PM.png](/t5/image/serverpage/image-id/314561iC47691BE47739C98/image-size/large?v=v2&px=999 "Screenshot 2024-03-26 at 7.53.22?PM.png")

This is mentioned [here](https://developer.atlassian.com/cloud/trello/guides/rest-api/authorization/#:~:text=the%20user%27s%20token.-,response_type,-string).  

But the problem is, when I try with the token in the param, I am still getting the token in the URL fragment.  

Can anyone tell me, Is there any problem with the methods or Is it different?  

And also if you know how to do the OAuth 1.0 authorization in trello without using libraries in Java and JS, it would be a lot helpful.


Answers:
author: Alaa TAHRAOUI
body: I'm facing the same problem, I tried to get the token as param in the URL but I couldn't, I don't know if there's a way to do that or they implemented it to be a fragment in the URL
the limitation of workspace members
Asked by Crossroad Nishinomiya Office:

I have a question about the limit on the number of people in workspace.  
After May 20, 2024, the number of people in a workspace will be limited to 10 people, but if the workspace administrator is a paid account, will there be no limit to the number of people? Or do all participants in the workspace need to be paid accounts?


Answers:
author: Rasmus Wulff Jensen
body: It depends on how many boards these additional people are on... If they are on a single board as a board membercthey are free. However, the second they are added to one more board or are added as a workspace member they become a paid user.

Video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8>
Link Preferences doesn't apply
Asked by Hesham Farg:

Hi

Even though I chose to show URLs in the link settings, I still find some inline links and I have to convert them to URLs. Is there a solution?

![trello.png](/t5/image/serverpage/image-id/314544i571100AC076B8C54/image-size/large?v=v2&px=999 "trello.png")


Answers:
author: Mutya A
body: Hi Hesham,

Can you please provide some examples and screenshot on how this is happening? Can you try the below steps and see if that works:

There are 2 workarounds to show a full URL and stop it from becoming inline:

1. Inserting the link in a code block work for you at all? You can do this by adding backticks (\`) before and after the link.
2. Removing \*[https://\*](https://%2A/) from the front of your URL.

Hope this helps. If you have any more questions please don't hesitate to reach back to us.

----------------

If this post ***helps*** your query, then please consider **Accept answer** to help the other users find it more quickly.
How do I change the members access to View only?
Asked by Jen:

Good morning,

How do I change a members access to view only ? Currently, they have permission to change cards and boards and I just want them to only view the information available on the cards.


Answers:
author: Gaurav Kataria
body: You can add them as Observers. It is a feature available on the Premium plan <https://support.atlassian.com/trello/docs/adding-observers-to-boards/>
Question about the need to switch to a paid tariff
Asked by ???????? ??????????:

Good afternoon! My name is Konstantin and I am a member of a team of volunteers from Ukraine. In our work we use your product - Trello. Due to the new limit on the number of workspace participants, our team needs to upgrade to one of the paid plans. Who can I discuss with regarding cost and custom pricing for our team? Thanks in advance for your answer!


Answers:
author: Kseniia Trushnikova
body: Hi [@???????? ??????????](/t5/user/viewprofilepage/user-id/5454166),

For payment questions, contact the Trello support directly by creating a ticket here: <https://trello.com/contact#/>

Thank you.
Changing the board admin who no longer works at the company
Asked by Ewa Golik:

I inherited two boards with admins who no longer work at my organization - I want to do some maintenance due to the upcoming Trello paid/unpaid settings, but only an admin can for example remove the no longer needed profiles from the board.  

How can I make myself an admin of a board when the current admin does no longer work at the company I'm at?  
I will greatly appreciate your help!  


Answers:
author: Beverley
body: Hi Ewa - welcome to the community!

If you're referring to a Free Workspace and you're a Workspace member you can upgrade your team to Trello Premium, which adds several features to make managing teams a bit easier, including the ability for Workspace administrators to take control of all boards in the Workspace. You can sign up for Premium here if that's the case: <https://trello.com/premium>

If the user's associated email address is a company email address, you could reach out to your internal IT team to gain access to their email account. Then you can trigger a password reset at <https://id.atlassian.com/login/resetpassword> then log into their Trello account. From there, you can assign yourself as admin over the boards in question. After that, you should be able to log in as yourself and remove the user from the boards (and maybe make a couple of team members admin over those boards to avoid this situation in the future).

For more details about the above recommendations and other alternatives, please go to [Changing the](https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/)[admins of a workspace or board](https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/)

I hope that helps!


Tags: administration

change
Which paid for account fits our need? (external client access)
Asked by Gemma Walsh Woodcock:

We run a series of projects for different clients.

We are a small team of 2 people and we are looking at paid options for trello. I don't know which level meets our need.

**Our need:** We need to have a board/client project. This could be 10 different boards/projects total. The client needs to be able to access their own board so they can see the progress of their project.

We currently use basecamp and we can have unlimited client access access to the projest meaning we don't need to pay for client access.

However I don't like basecamps boards as much as I like trellos so I want to explore moving across.

Do we have to pay for the clients to access the boards in Trello or is there an option for the clients to access the boards without paying for them like in basecamp?


Answers:
author: Rasmus Wulff Jensen
body: I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8> (Your scenario is similar to Example 2: [https://www.youtube.com/watch?v=rqmCHU_QxY8\&t=387s](https://www.youtube.com/watch?v=rqmCHU_QxY8&t=387s))
Next 8h april, Trello will be limited to 10 people.
Asked by Miren Oses:

We are subscribed to Trello. The economic conditions will be changed next 8th April. Meaning that we have to pay in order to continue working with Trello.

Our current working space will be mantained if we change to the standard subscription? I would not like to lose the spaces as a consequence of changing the license.

Please confirm.

Thank you so much for your help.

Best regards


Answers:
author: Nikola Perisic
body: Welcome to the community [@Miren Oses](/t5/user/viewprofilepage/user-id/5462106)

First, let me quote Atlassian:Starting April 8, 2024: If your free Trello Workspace already has 10 or more collaborators, you won't be able to add new collaborators to the Workspace, unless you upgrade your plan or reduce the number of collaborators to below the limit.

This is for adding the users, and your board will be maintained even if you are on the free plan, the limitation is on the users themselves.
Can you please clarify that an Observer is considered as a Collaborator???
Asked by Support Officer Perth South:

I really want clarity on is an Observer considered a Collaborator who I will be charged for???


Answers:
author: Dreamsuite Mike
body: The single source of truth =**members page** ![Collaborators Count.gif](https://community.atlassian.com/t5/image/serverpage/image-id/314484iF326E78AA98E6112/image-size/large?v=v2&px=999 "Collaborators Count.gif")


author: Nikola Perisic
body: Welcome to the community [@Support Officer Perth South](/t5/user/viewprofilepage/user-id/5444624)

" These collaborators include **Workspace members, guests, and pending invitations** . This change aligns with similar restrictions found in other Atlassian products' free editions."

Observers are not included here, so you won't be charged for them.

comments: author: Dreamsuite Mike
body: Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)

This is not quite correct.

[@Support Officer Perth South](/t5/user/viewprofilepage/user-id/5444624)

#### In Trello Free: {#toc-hId-319926771}

Collaborators are those who are in your workspace and include pretty much anyone, whether they are workspace members, board members or pending invitations

#### In Paid Trello: {#toc-hId--1487527692}

Workspace members are charged and multi-board guests (those who are members on more than 1 board within the workspace) are charged.

Single board guests are the only people who are free in a paid workspace

**Board Permission Levels - Completely unrelated to Collaborators and billing:**

**Admins** , **Members** and **Observers** are permissions levels, **NOT** related to collaborator limit.

You can see these permissions roughly translated as **admin** , **read/write** and **read only** Setting someones permission to **observer** is not available for free workspaces...  

<br />


author: Nikola Perisic
body: Okay [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) , thanks!


author: Nikola Perisic
body: [@Support Officer Perth South](/t5/user/viewprofilepage/user-id/5444624) please refer to the [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) comment.
How many workspaces for a STANDARD
Asked by Nid IT Weerapong Binsoh:

How many workspaces for a STANDARD


Answers:
author: Rasmus Wulff Jensen
body: Similar question was asked here which include the answer: <https://community.atlassian.com/t5/Trello-questions/How-many-workspaces-can-I-create-on-the-Standard-plan/qaq-p/2649009#M90989>
Existe algum limite de time no plano standard?
Asked by Grazielly Oliveira:

Gostaria de saber se existe limite de colaboradores em um quadro para o plano standard


Answers:
author: Ste Wright
body: Hi [@Grazielly Oliveira](/t5/user/viewprofilepage/user-id/5461803)

I don't believe there is an upper limit, or if there is one it'll be quite high (many thousands)

How many users do you need to have Trello?

Ste

---

And in Portuguese, according to Google Translate...

N?o acredito que exista um limite m?ximo, ou se houver, ser? bastante alto (muitos milhares)

Quantos usu?rios voc? precisa para ter o Trello?
Can automation assign to whoever hit the button?
Asked by Jordan Page:

I have a board with a handful of members, working with a premium account.

They are not workspace members, only board members.

I have card templates which should be copied by each member to begin the workflow.

I'm trying to set up an automation to auto-assign them to the new card they copied, then subscribe them to the card. However, it only seems to be able to subscribe ME (the admin) to their card automatically, or a specific team member.

Automation does not seem to have a function where it applies an automation to the member who copied the board... does it?

I'd like automation to be able to assign whoever copied the card / hit the button. Is this possible? If so, How?


Answers:
author: Kseniia Trushnikova
body: Hi [@Jordan Page](/t5/user/viewprofilepage/user-id/5461719),

Try to use the variable **{username}** . As stated in the [Trello Automation variables](https://support.atlassian.com/trello/docs/butler-variables/#:~:text=Similarly%2C%20in%20the%20automation%C2%A0when%20a%20card%20is%20moved%20to%20%22Done%22%2C%20post%20a%20comment%20%22Closed%20by%20%7Busername%7D%22%C2%A0the%C2%A0%7Busername%7D%C2%A0variable%20will%20return%20the%20username%20of%20the%20user%20who%20moved%20the%C2%A0card.) documentation, this variable returns the username of the user who triggers a rule.


Tags: automation
Is Trello down?
Asked by Jenie Gao:

Trello is not loading for me and it appears others are experiencing this issue too. There have been 259+ reported outages in the last hour: <https://downdetector.com/status/trello/>

But the Trello website states All Systems Operational: <https://trello.status.atlassian.com/>

Is Trello aware of this issue? How soon can we expect this to be fixed?

Thanks!


Answers:
author: Laurie Sciutti
body: hm. Seems fine for me...


author: Grace Ferreira-Donati
body: It's down for me too


Tags: down

not-loading
Trello is down and it won't let me submit a ticket to help
Asked by Nikita Garner:

The option to contact support isn't available, but Trello is down for our entire company.


Answers:
author: Nikola Perisic
body: Hello [@Nikita Garner](/t5/user/viewprofilepage/user-id/5172046)

Are you still experiencing this issue? The link is: <https://trello.com/contact#/>

When you say it is down, what error messages do you receive?
Service down, no option to contact support
Asked by Erin Anderson:

Service appears to be down and just gives a constant "Error" with no further descriptors every time the main Trello page is loaded (or attempt to load), status page does not reflect the correct current status, and the "Contact Support" page does not actually have any way of contacting support. If you hit the "Contact us" option, it just keeps taking you back to the Contact Support page.

Edit: After leaving the "Contact Us" page loaded for over a minute, it eventually loaded an additional set of fields at the bottom of the page. Clearly whatever is broken at Trello is impacting other parts of their services.


Answers:
author: Stephen Hammill
body: My trello site is also currently down/cannot load.
Guest
Asked by Cyn:

In my boards, I have guests who are only part of one board. However, I'm being told that I will have to pay. But on the other hand, where it says Guest types and cost, it tells me: While all guests are free on free Workspace boards, guests on Premium and Standard Workspace boards can incur an additional charge. Free guest: A person invited to a single board in a Workspace is a single-board guest. This user is not billable. Billable guest: A board member who is on two or more Standard or Premium Workspace boards is a multi-board guest of that Workspace. Multi-board guests are billed at the same rate as a normal Workspace member and consume a seat license.

Finally, I don't understand, will they be free, or how much should I pay? In my workspace, I have three boards, one member besides me, and 193 guests on a single board. Can you help me?


Answers:
author: Vronik
body: Look at this

<https://community.atlassian.com/t5/Trello-questions/Premium-Workspace-and-Guests/qaq-p/2643692>
Can you limit the workspace?
Asked by Jason Gunderson:

I'm a free user. I'm an instructor and I am responsible for numerous of classes. I have numerous title cards and it goes sideways. Will Atlassian consider adding some kind of boundary (inside the workspace) so the title card can be stacked below? I don't like scrolling sideways while seeing so much available space. Hoping we will have the option of customizing our workspace dimensions.


Answers:
author: Nikola Perisic
body: Welcome to the community [@Jason Gunderson](/t5/user/viewprofilepage/user-id/5461438)

I understand the frustration. Now, do you mean by limiting the number of cards within a column? Limiting the number of columns within the board?

comments: author: Jason Gunderson
body: Limiting the number of columns within the board, yeah. Thanks for articulating that more clearer.


author: Nikola Perisic
body: Natively, Trello doesn't have the limitations for the columns, rather it has the app that limits the number of cards that you can add within a column, which is this one:

<https://trello.com/power-ups/5c2462c384ab8949b1724a20/list-limits>

Currently, in the roadmap, there isn't a plan for this feature:[https://www.atlassian.com/roadmap/cloud?status=comingSoon;future\&](https://www.atlassian.com/roadmap/cloud?status=comingSoon;future&)


author: Jason Gunderson
body: Appreciate your responses. My OCD is getting best out of me. I'll deal with it. Thanks!


author: Nikola Perisic
body: No problem, good luck!


Tags: customization

workspace
One of our members CANNOT get past the verification to log in.
Asked by Sharon Ray:

We have all watched her via zoom. The system keeps asking her to find all the bikes, the stairs, the buses, etc. But even though she clicks through over and over, it will not take her past this step. Help!


Answers:
author: Nikola Perisic
body: Welcome to the community [@Sharon Ray](/t5/user/viewprofilepage/user-id/5461439)

I believe that you are stuck with the captcha to verify is she is a human (this started to happen recently). This could be due to unusual traffic on the network. Let her try with different browser and incognito as well.

comments: author: Sharon Ray
body: yes, we have done all that. Tried with safari and incognito


author: Nikola Perisic
body: Try also with logging out and logging back in. I was affected with this issue as well, sometimes it took more than 30 minutes to login. Also, make sure that you are not using any VPNs.