youngmon/atlassian-qna huggingface dataset:
Confluence cloud email link for "Like" is missing the L.
Asked by Tony:

Hello,

Emails from my Confluence Cloud site have an "ike" link rather than a "**L**ike" link. How do I fix that?

![2017-08-11 12_29_19-Inbox - tony.weber@infonarus.com - Outlook.png](/t5/image/serverpage/image-id/4476i00816317F9CFA4F4/image-size/large?v=v2&px=999 "2017-08-11 12_29_19-Inbox - tony.weber@infonarus.com - Outlook.png")


Answers:
author: Shannon S
body: Hi Tony,

Thank you for all your help. I've discovered it is related to the following bug:

* [CONFCLOUD-32053](https://jira.atlassian.com/browse/CONFCLOUD-32053)

I'm linking back to this question on the bug, but please also provide a vote since it helps us keep track of the number of users who are running into the issue, which helps us prioritize.

You can also watch the case in order to be updated when there is any progress made.

Take care and Kind Regards,  
Shannon

comments: author: Tony
body: Yes, that's it. Wow, a created date of 20/Dec/2013?!?!?! I guess it's just not important enough. :-(


author: Shannon S
body: Tony,

It's likely that this issue is so long-standing due to the fact that it is a cosmectic issue and there is currently a workaround. This would account for the problem being lower on the priority of our development team.

You can help by voting on the issue as I mentioned as well as commenting, as I see you have done.

Thank you again for your support!

Kind Regards,  
Shannon


author: Shannon S
body: Hi Tony,

I'm trying this out with my Confluence Cloud site, but I'm not able to replicate the behavior:

![Screen Shot 2017-08-14 at 10.41.20 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/4589i3DCF906311E8F2EC/image-dimensions/451x244?v=v2 "Screen Shot 2017-08-14 at 10.41.20 AM.jpg")

Can you let us know which email client you're using where you run into the problem? Are you on UK or US English? I'd like to test with both options.

Thank you!

Kind Regards,  
Shannon

comments: author: Tony
body: Hello,

Outlook 2016 English on Windows 10 Pro.


author: Shannon S
body: Tony,

Thank you! For clarification, are you using American or UK English? I tested using UK English.

Additionally, are you able to replicate the problem in another email client besides Outlook? I believe that Outlook might be the cause of the missing letter.

Kind Regards,  
Shannon


author: Tony
body: Shannon,

It's US English. The problem doesn't exist in Outlook Online.


author: Jan Giesau
body: Shannon,

this is a CSS issue in Outlook only. I suppose you can easily reproduce this in Outlook, but it's hard to analyze, since all this MSO stuff is added to your CSS stuff. It might be related to some negative padding/margin in the CSS.

But the bug is still there ... Outlook 365 in German ...


Tags: confluence-cloud
Same Page Properties Report not Working on Different Pages
Asked by Simon Ketcheson:

I have an identical Page Properties Report macro on my space overview and on a meeting minutes page. The meeting minutes page displays correctly, and the overivew one throws an error. The error message is blank ("Error while fetching page properties report data:")

I've tried all possible variations of the macro settings to no avail. Does it have anything to do with multiple macros pulling from the same page properties or label?


Answers:
author: AnnWorley
body: Multiple page properties reports should be able to "point at" the same content without an error.

If you are using RefinedWiki you may be able to use the workaround posted by Dennis Andersen on [Page Properties Report Macro shows error when used on dashboard](https://jira.atlassian.com/browse/CONFSERVER-40481)

I also found some cases where the page properties report macro did not work if it was within another macro. Is this the case on your space overview page?

Please let me know whether you are using our Confluence Cloud offering or hosting the server yourself. If Confluence is self-hosted, please let me know what version.
How do I create a gantt chart based on a set of child pages with start and end dates?
Asked by Toby Bradford:

I am creating a space to help manage some ongoing initiatives where each initiative would have a page dedicated to track status and progression of the initiative. Each initiative page will have a start and end date.

I'd like to be able to create a parent page that collates all of the children pages in a table of contents as well as having a gantt chart that simply shows all of those pages visually over a period of time.

Is this doable in confluence? To be clear none of this is driven out of Jira or integrated with Jira as I've seen a bunch of content talking about gantt charts based on Jira information.

Thanks!


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello Toby,

Yes, it is possible to do in confluence. The best way to do this is:

1. Use Page Properties and Page Properties Report macro combination to collect all the data you want from many pages in a one page. Just place a table with start and end dates inside a Page Properties macro on each page with initiative. Add some label to this page. On the main page put Page Properties Report macro with this label - it will collect all this tables in a one table.
2. Wrap Page Properties Report macro with [Chart from Table](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Chart+from+Table+macro) maro ([Table Filter and Charts](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) add-on), select [Gantt chart type](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Chart+from+Table+macro#HowtouseChartfromTablemacro-Ganttchart), set [date format](https://docs.stiltsoft.com/pages/viewpage.action?pageId=8323543#HowtouseChartfromTablemacro-Adjustingchartconfiguration), choose initiative name in Label Columns and start and end date in Values Columns.

comments: author: Toby Bradford
body: Thanks!!
OnDemand: Server location
Asked by Jakub:

Hello,

I know what this question has been asked many times, but I would like to have up to date information. What is the data geographical location for EU customers? Do you have data centers in EU or somewhere else?

Thank you very much for your answers.

Jakub.


Answers:
author: Shannon S
body: Hi Jakub,

As Nic mentioned, we are trialing European data hosting for Cloud. You can sign up for the beta from our [Cloud hosting infrastructure page](https://www.atlassian.com/trust/infrastructure) and you will be contacted as soon as your application is reviewed and if your data can be hosted in Europe.

Otherwise, your data is stored in the United States per our [Cloud Security Policy](https://www.atlassian.com/trust/policies/cloud-security).

I hope this helps clarify things, and as Nic mentioned, once the hosting comes out of beta there should be an announcement.

Kind Regards,  
Shannon


author: Nic Brough -Adaptavist-
body: Cloud, not OnDemand.

There's a data centre in the Republic of Ireland. It's in beta, with a number of clients actively using it, and I'd expect to see an announcement that its coming out of beta soon.
Hot to add macros to a header, footer or sidebar?
Asked by Tiberiu_Cristea:

Hi,

I noticed that I can customize the sidebar, header and footer in Confluence 5.10.

I would like to add a livesearch macro in the header, but when I paste this, it is displayed as such:

```
<ac:structured-macro ac:macro-id="eeede5a3-a0bd-4a99-b7ca-5aa3f5e8043b" ac:name="livesearch" ac:schema-version="1">
 <ac:parameter ac:name="spaceKey">
 <ri:space ri:space-key="bqc"/>
 </ac:parameter>
 </ac:structured-macro>?
```

Any help with this?

Thanks.


Answers:
author: Stephen Deutsch
body: You should be able to get it to work by inputting it in the old wiki markup format:

```
{livesearch:spaceKey=bqc}
```

The alignment might be off because the header is set to be center-aligned, but it should still work.

comments: author: Hauke H?rhold
body: I tried that with the Metadata 2 Plugin (<https://comalatech.jira.com/wiki/spaces/META/overview>), but the stuff is not rendering when I put for example this in the *main.vmd* file:

{space-metadata-from:Release-Version}

Do you have any ideas how to accomplish rendering stuff from the Metadata 2 Plugin in a Velocity file?


author: Christina Hiller
body: Using the suggested {livesearch:spaceKey=xxx} works great in the header. I'm wondering if there is a way to get just that macro to have its standard alignment for search results, rather then retaining the space header center alignment.


author: Sophie Forceno
body: It appears that adding {livesearch:spaceKey=xxx} to the header no longer works, at least not for me. No search box is displayed in header, although I can add it to pages just fine.

comments: author: Richard J_ Rasor
body: We are having a similar issue. When we use the above referenced way to add macros, we get an error stating that the macro can't be found.
How can I set an external link, which includes curly braces?
Asked by Manuela Slaby:

Hi,

when I want to go to a document, containered in our DMS, I have to use a link, which includes curly braces.  
Has anyone of you an idea, how I can put such a link into a site on Confluence?

If I choose the normal way, Confluence doesn?t recognize, that this is a link and you can?t use it...

Thank you in advance for your answers!  

Best regards,  
Manuela


Answers:
author: Nic Brough -Adaptavist-
body: Well, the correct answer is that your DMS is broken as it should not have {} in its urls. They're explicitly listed as "unsafe" and not to be used in correct urls.

You can escape them of course, and that will make Confluence accept it as a url - replace { with %7B and } with %7D
Edit Space Links in Space Directory
Asked by Danske Bank Atlassian Support:

Hello,

Does anyone know how to edit links to spaces in space directory?  

All links have to be prefixed with 'syst-'  
i.e. <https://syst-confluence.danskenet.net/display/ESIGN>

![syst.png](/t5/image/serverpage/image-id/4444iA571C66FEE389972/image-size/large?v=v2&px=999 "syst.png")

Thank you


Answers:
author: Danske Bank Atlassian Support
body: Found the answer.  

Links use Server Base URL in General Configuration.  

Sorry for disturbing :)
null pointer exception after upload attachment to Confluence with ?, ? or ? in the filename
Asked by Andreas K?cher:

Version: Confluence 6.2.3

A null pointer exeption occurs every time if I try to upload an attachment with a Character ?, ? or ? in the filename. Everything works fine with filenames without those characters or even with the characters ?, ? or ?.

I also use JIRA and it accepts the upload of filenames with ?, ? or ? without an error.


Answers:
author: Thorsten B.
body: Hi all,

just ran into the same problem with Confluence 6.2.4

server.xml has the UTF-8 param

When i use the upload form i get a NullPointerException and nothing is uploaded or written to the database.

When i use the the drag and drop form on the page i get a warning with the information "null" but the file is uploaded and i can see it in the attachment list.

But when i try to access/download/delete it i get a "Page Not Found" error.

I can see the file on the filesystem and i can also see the information in the database!

![confluence_file_error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/5149i1ADBC4887E743675/image-size/large?v=v2&px=999 "confluence_file_error.PNG")

The interesting part is that in the lowertitle column i still have a uppercase char ? and not ?. If i change now the lowertitel to 123?.txt inside the database manually everythings works. I can access/download/delete the file on the UI


author: AnnWorley
body: Hi Andreas,

A similar issue was reported before, but the lower case letters with umlauts also did not work: [Accessing edit/remove attachment URL containing a filename with German Umlauts throws NullPointerException](https://jira.atlassian.com/browse/CONFSERVER-19408)

Please make sure your \<confluence_install_dir\>/conf/server.xml has this setting inside the connector directive, as recommended in the bug report:

```
URIEncoding="UTF-8"
```

Confluence will have to be restarted to pick up the change to the file.

I look forward to hearing whether this works for you.

Thanks,

Ann

comments: author: Andreas K?cher
body: Hi Ann,

Thank you for your reply. The issue looks similar, because it is also about German Umlauts in the filename.

Daniel's reply says, the reason is a Tomcat error and there is nothing you can do in Confluence.

It might be right at that time, but this new problem is different. The aspect *URIEncoding="UTF-8"* *was* always part of our connector directive. The error does not occur with low letter umlauts like ?, ? or ? and it does not occur in JIRA, which also runs on a Tomcat application server.

You can test it in Confluence yourself, upload [Ausl?ser.txt](https://hse.koecher.it/share/s/ba_HZYrHSWKprkLpenLIlQ "File with an upper case ? in the name") or [Ausl?ser.txt](https://hse.koecher.it/share/s/wjfKCuhJQ8ue6BM7aDBCpg "File with a lower case ? in the filename"). The difference between these files is only the big ? and they contain only some text.
how to list the pages where an excerpt is included?
Asked by Dmitry Ree:

sometimes it is important to know the impact if you change the content of excerpt


Answers:
author: AnnWorley
body: Please see this post:

[How do I know where the excerpt is used?](https://community.atlassian.com/t5/Confluence-questions/How-do-I-know-where-the-excerpt-is-used/qaq-p/174593)

In general, to search for macros, please review:

[Searching for macros](https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html#ConfluenceSearchSyntax-Searchingformacros)


Tags: excerpt
Confluence licence renewal process
Asked by waruna kumarage:

Hi there,

I have raised necessary paper work \& paid invoices few months ago to get the Confluence license renewed from 30 may 2017 to 30 May 2018 however when I logged into Confluence, I see the warning message of "You no longer have access Support". Can you please advise.

Thank you,

Waruna


Answers:
author: Nic Brough -Adaptavist-
body: You have not copied your new licence key from your my.atlassian account and applied it to your Confluence server.

comments: author: waruna kumarage
body: Hi Nic,

I have have copied the new licence key from my.atlassian account and to the Confluence server however it is not taking it.


author: Nic Brough -Adaptavist-
body: "It is not taking it" is totally useless as a response. The reply to that is simply "you're doing it wrong".

Please, tell us what error(s) are you getting?


author: Igor Sereda [ALM Works]
body: Hi Waruna, is this about Atlassian Cloud or on-premise Confluence server?

comments: author: waruna kumarage
body: Hi Igor,

it is on-premise Confluence server.


author: Igor Sereda [ALM Works]
body: Hi Waruna, thanks for the clarification. Nic Brough suggested there that you need to update the license key in the server. If the license is not accepted, please post a screenshot and describe your actions exactly, as well as the observed result.

Thanks!  
Igor
Transferring some contents from one space to another
Asked by Hetal:

Hi,

I have a page on confluence which has question and answers on "ask questions" section . I would like to copy same questions and paste it on anotehr space under "ask question" section. Can someone tell me how to do it please

Thanks

Hetal


Answers:
author: Stephen Deutsch
body: One option would be to put your Questions and Answers section inside of the "Excerpt" macro, and then on the new page put in an "Excerpt Include" macro, which would show the contents of the excerpt macro on the first page in the second page.

comments: author: Bernabe Theodore Costales III
body: This is a good way to include the questions into multiple pages! [@Hetal](/t5/user/viewprofilepage/user-id/1145060) if this is an acceptable answer, let us know! We'd love to make sure that you have what you need for your use case.
Confluence Layout is Messed Up
Asked by Jary Nubla:

This is more of where can I post issues and feedback on the new Confluence design? One issues I encountered is the messed up layout, see attached file. This is on the Confluence Cloud and I'm using Firefox 54

![confluence bug.png](/t5/image/serverpage/image-id/4429i527537DE879B1D11/image-size/large?v=v2&px=999 "confluence bug.png")


Answers:
author: Shannon S
body: Jary,

Thank you for confirming you were able to report the issue. It appears that it was caused by the following bug: [CONFCLOUD-56784](https://jira.atlassian.com/browse/CONFCLOUD-56784). I'm posting the answer here as well so that other users, should they run across your question, will be able to see what caused the issue.

If you have any further questions feel free to ask myself or the engineer in your support ticket.

Take care and Kind Regards,  
Shannon


author: Shannon S
body: Hi Jary,

I had a look and I saw you didn't report the issue yet in support.atlassian.com under this email address, so I can help you if you still need.

I see that the issue in your example is with a specific comment. Were you able to see other pages with the same problem? Is it only with comments? Lastly, are you able to replicate this in other browsers, as well?

Kind Regards,  
Shannon

comments: author: Jary Nubla
body: Hi Shannon,

Just reported the issue. I tried reporting before but it keeps on saying that our domain does not exist. Fortunately, I was successful in reporting it now


author: Stephen Deutsch
body: I would recommend contacting Atlassian Support directly (<https://support.atlassian.com/help/contact/>) and let them know the specifics of your problem. If necessary they will be able to file a proper bug report.

comments: author: Jary Nubla
body: Thanks a bunch!


Tags: confluence-cloud
Permissions Error on Confluence Check boxes
Asked by Jason Carlson:

Within the last 30 minutes (2:50pm on 8/10/2017), users are not able to place a check into a checkbox on a Confluence page. I have the same issue as an Admin, and page permissions show that the users should have this permission. the specific error message is:

Oops! You can't update this task because you are not allowed to edit the page it appears on.

Please help!!

Thanks

Jason


Answers:
author: Jason Carlson
body: So this morning the issue is resolved. Yes I do have page restrictions, and those with View/Edit permissions were receiving the error. The only thing I did this morning was refresh my page and everything was working correctly again. I'm assuming this was something on Atlassian's end for their Confluence Cloud product.


author: Stephen Deutsch
body: The permissions might be set correctly, but is it possible that someone put in a Page Restriction? (i.e. limiting editing to specific people)

If there is a red lock on the page, then the page is restricted and you can click on the lock to see which restrictions are in place.
I cannot get Chrome and other Browsers to open Shortcut files added to filelists?
Asked by Blaine Wozny:

I have created shortcuts to files that are constantly updated on our local drives (send to desktop as shortcut), I have then added these shortcuts to a filelist on Confluence up until recently these have worked wonderfully. Now our IE has been updated and alot of us are now using chrome when I attempt to download and open these files they now no longer work does anyone have any IDEAS ???


Answers:
author: Thomas Schlegel
body: Hi Blaine,

there are plugins for Chrome that add such a functionality to the browser, e.g. "LocalLinks"

comments: author: Thomas Schlegel
body: But I agree with Ann, if there's no urgent need for hosting the files locally, add them to your Confluence.


author: AnnWorley
body: Hi Blaine,

Please see: [Cannot link to local files from within Confluence](https://confluence.atlassian.com/confkb/cannot-link-to-local-files-from-within-confluence-216958257.html).
> Modern browsers have security features that prevent linking from remote web pages to local content. URLs that begin with the file:// URI Scheme can only be loaded directly (by typing them into the location bar) or from pages that are loaded using the file:// URI scheme.

The suggested workaround is to host the files on a web server.

Thanks,

Ann
No longer able to display pages in a space
Asked by Ellen G. Jenison:

When I go to a link in a Confluence Space which points to a document that contains sub-pages, Confluence is unableto display the sub-pages. It just says "There's nothing here but potential."


Answers:
author: QuentinB
body: Hello,  
Are you sure you have permission to access these pages ?  
May be there are some restriction in the pages level.  
Regards


Tags: confluence-cloud

documentation
Upgrade Jira form 7.3 to 7.4 on macOS
Asked by projectbox_dev:

Hi,

I have installed Jira on a MacOS server and I am trying to understand how to upgrade from version 7.3 to 7.4. I was unable to find the correct documentation for mac. Do I have to install the new version and then migrate de data or it is possible to just upgrade the system?

Thanks in advance.

Best regards,

Helio Palaio


Answers:
author: Nic Brough -Adaptavist-
body: You can use the instructions for upgrading a Linux install.

Some directories are in different places, as Macs have a different disk layout, but nothing moves in an upgrade, so you probably won't run into that.

comments: author: Iain MacGranthin
body: Sorry, but to be clear (as it isn't),

Are you suggesting we use the .bin install from linux, as the OS X install download just looks like a filesystem that would start jira out of the box...

Alternately I may move the whole instance to a QNAP NAS if this guide works:

<http://www.elaske.com/jira-installation-on-synolgy-nas-part-1-introduction/>

I would be using mariadb.

However I prefer to use OS X as my main use cases for jira are to run small scale projects, and to support jira admin for clients, using my jira as a sandbox and look-see...


Tags: jira-core

jira-service-desk

jira-software

upgrade
AV Defender blocking jira/confluence on dedicated ip
Asked by Allen Williams:

hi,

one user of our jira/confluence server is being constantly stopped from his main machine from accessing the software with an AV defender malware warning, we cant figure out why. its not https, which perhaps would help and is in our nearer term plan now, but this does seem strange at a url and ip we never used for anything else. any ideas? thanks ![SecurityMgrBlocksNettripJira.PNG](/t5/image/serverpage/image-id/4416i895FE149982EA023/image-size/large?v=v2&px=999 "SecurityMgrBlocksNettripJira.PNG")


Answers:
author: Shannon S
body: Hi Allen,

I'm looking into this issue for you but it's not clear with me which software exactly you're using as your defender. I tried searching online but came up with many results on this. Can you confirm the exact software you're using for this?

Generally this is something your company's IT Administrator would be able to determine by looking at the logs for the Malware application that is blocking it, but I can try to find some information on this for you.

Kind Regards,  
Shannon


Tags: anti-virus

jira

network