youngmon/atlassian-qna huggingface dataset:
Error ERROR no se le pueden asignar incidencias al usuario712020:4d76f9eb-f649-46d8-8d79-eaf0ca37100
Asked by mesa de ayuda jira:

Hola alguien que me pueda ayudar con este error por favor !

no se le pueden asignar incidencias al usuario 712020:4d76f9eb-f649-46d8-8d79-eaf0fca37100

solo me pasa con un usuario

![error jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/309827i12E4F8B6043A9FF3/image-size/large?v=v2&px=999 "error jira.jpg")


Answers:
author: John Funk
body: Hola Mesa. ?Bienvenido a la Comunidad Atlassain!

Ese usuario debe tener el permiso de Usuario asignable en el Esquema de permisos adjunto al proyecto.

Y debe ser un Agente.


author: Joseph Chung Yin
body: [@mesa de ayuda jira](/t5/user/viewprofilepage/user-id/5443221)

Welcome to the community. I agreed with what [@John Funk](/t5/user/viewprofilepage/user-id/7148) stated that user must be called in your JSM project's permission scheme with "Assignable Issue" right + he/she must also have an agent license for your site and a member of your project's Service Desk Team project role.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: mesa de ayuda jira
body: Hola, el usuario tiene el permiso de Usuario asignable y est? como agente

Gracias !


Tags: cloud

jira-service-management

jira-service-management-cloud
set reporter when creating ticket in JSM via the API
Asked by Marcus Jones:

I've been working on creating tickets with all their info in Jira using the REST API. I've played with both version 2 and 3, which seems to still be in beta. One thing I have struggled with is setting the reporter during the ticket creation. For some reason the calls are successful, and the ticket is created with all other data, but I just can't get it to set the reporter. I've tried setting it via the username, email, and account ID but no success. Wondering if anyone else has some experience with this and could shed some light on what I'm doing wrong?

Here's my request body:

```
{
 "fields": {
 "project": {
 "key": "CASE"
 },
 "summary": "Test Subject",
 "issuetype": {
 "name": "Accounting Case"
 },
 "description": "This is a test"
 },
 "reporter": {
 "id": "6393a2f2z6c85b343c0991ab"
 }
}
```


Answers:
author: Marc - Devoteam
body: Hi [@Marcus Jones](/t5/user/viewprofilepage/user-id/5132701)

You could use the "**raiseOnBehalfOf**" parameter in your request.

Reporter is set based on the user executing the call.

This would require you to use the [JSM API](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-group-request)

comments: author: Marcus Jones
body: Yes! That was the push in the right direction I needed. Thank you!


author: Joseph Chung Yin
body: [@Marcus Jones](/t5/user/viewprofilepage/user-id/5132701) -

Hi Marcus:

It is my understandng that by default, the account that you used to authenticate with your REST APIs into JSM will be the reporter. I believe you will need to have another call to change the reporter after your create issue call.

I am not an expert in using REST APIs, so hopefully it helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to create report user assigned tickets to another but not resolved it
Asked by Mika Einto:

How to create JQL report when you need to know how many tickets user has assigned to another Jira user and did not resolved the ticket him/her self.


Answers:
author: Joseph Chung Yin
body: [@Mika Einto](/t5/user/viewprofilepage/user-id/5442993)

Welcome to the community. Unfortunately it is not possible without some customization. One option my mind is that you may want to consider -

Create a custom field (Single user picker data type) and create an automation rule to populate the field when Assignee field value changed trigger. Then you can use JQL to pull all issues where the custom field is not NULL and incorporate your criteria of issue not resolved.

This is not ideal, but you may want to give it a try.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Ste Wright
body: Hi [@Mika Einto](/t5/user/viewprofilepage/user-id/5442993)

You can't do this natively.

Can I confirm though - you're looking for how many issues...

* Are open
* Were assigned to a different user than the assigner
* And weren't open when assigned

...?

Ste


Tags: cloud

jira-service-management

jira-service-management-cloud
No selectable project for Services in JSM
Asked by Rose:

Hey guys,

In Edit Services section, try to link Projects to a Service but the field is not editable.

It shows "No project linked". (see attached pic below)

Hope someone may shed light on this. Thx.

![Screen shot.png](/t5/image/serverpage/image-id/309800i407443DCB7E9134B/image-dimensions/339x420?v=v2 "Screen shot.png")


Answers:
author: Zoey Wang
body: Hi [@Rose](/t5/user/viewprofilepage/user-id/5442816)

When you go to Services view, select a Service and you should be able to see **Project** *Set up change management to link a project*on the right corner.

Do the [Deployment pipelines setup](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-tracking/) first, then you will see the JSM project you are in being linked to the Service automatically.

Please note, each Repository is unique to every single Service.

comments: author: Rose
body: It works!

Usually it is linked automatically and can be edited, but this time it just can't be edited. But anyway now it's fine.

Thank you again!


Tags: cloud

jira-service-management

jira-service-management-cloud
Convert project tickets to kanban board
Asked by Anita Swanepoel:

I work in a support team dealing with production issues. Our customers log JIRA ticket in a Project. Is there a way I can automatically convert the project tickets to tasks on a Kanban board without doing it manually one by one?


Answers:
author: John Funk
body: Hi Anita - Welcome to the Atlassian Community!

You can create an automation rule that creates a corresponding Jira Software issue and links the two. The rule would be based on a condition that uses a field value in the JSM ticket submitted.


author: Joseph Chung Yin
body: [@Anita Swanepoel](/t5/user/viewprofilepage/user-id/5442936) -

Welcome to the community. I agreed with [@John Funk](/t5/user/viewprofilepage/user-id/7148) suggested. To supplement his suggestion, here are a few reference links on Automations for Jira for automation rules -

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

[https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)

<https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/>

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Asmath Basha S
body: Hi [@Anita Swanepoel](/t5/user/viewprofilepage/user-id/5442936) ,

First create a Filter for the tickets and then create a Project or continue with the same project and create a New Kanban board. Inside the Kanban board use the filter which was created for tickets.

Once it has configured, then the tickets created under project will be shown in the Kanban board.


author: Zoey Wang
body: Hi [@Anita Swanepoel](/t5/user/viewprofilepage/user-id/5442936)

When you say convert the tickets to tasks, you mean the tasks in different projects? e.g. jIRA Software project?


Tags: cloud

jira-service-management

jira-service-management-cloud
Time based Forms condition
Asked by Chris C.:

I have not been successful finding another submission regarding this topic specifically. If you know of one or a previously submitted feature request, please link them I will vote up the feature request.  

Is there a way to make something in a form condition on the current time? Current time in a specific time zone would be even better.

<br />

We have fellow employees in other time zones that submit a specific request type frequently, but they love to wait until the end of the day to do it. We've told everyone multiple times if they wait past 3pm Eastern, I make no guarantees the request will be handled the same day. If you didn't know you needed this, by 2 hours before end of business, that's on you, {{Person}}.  

It could be really helpful if I could set a block of text in the request form (the proforma form, not the jira request type form/view/screen/whateverthehellthing) to only show up when the person filling out the form does so at a time {{now}}\>={{1500(EST\|EDT)}} kind of thing.  

<br />


Answers:
author: Joseph Chung Yin
body: [@Chris C_](/t5/user/viewprofilepage/user-id/5008638) -

Hi Chris:

At this time, I am not aware of any feature request in regarding to your FORM's ask. It is currently not possible. When someone uses FORMs to submit the request, there is no time block control.

I would recommend the following -

1) Add a text element for your FORM and place it at the top of the FORM configuration to communicate/reinforce the rule. Of course this will not prevent users to still go forward with his/her submission.

2) Customize the customer notification for "Request Created" message to include your rule call out. So, your customers will see the notification and aware of the rule situation. Project settings \>\> Customer notifications

3) Create automation rule on Issue Created triggering event and send out custom email notification to the reporter again enforcing your rule criteria.

All three recommendations are focusing on communication of the rule back to your customers.

Sorry, Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Chris C.
body: Well rats, that's what I figured.  

"1) Add a text element for your FORM and place it at the top of the FORM configuration to communicate/reinforce the rule. Of course this will not prevent users to still go forward with his/her submission."  

Yeah, well if people would read things BEFORE they did it, there'd likely be a lot less work for the rest of us :D

Your 2/3 suggestions were on my list as backup options anyway, so looks like I know what I'm working on today! If that's something that could be fairly easily added, I think others could find some wild uses for the ability.

<br />

Thanks Joseph


Tags: cloud

jira-service-management

jira-service-management-cloud
Freeze windows views
Asked by Gustavo Solato:

Hello!

When we define a freeze window that lasts more than a day (or an entire day), it?s view in changes calendar makes dificult to see other events that lasts less.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/309782i33FCDC179BCB9CD2/image-size/large?v=v2&px=999 "1.png")

In Microsoft Outlook calendar, when an event lasts the entire day, we have this visualization.

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/309783iF1E5270E8282FDF4/image-size/large?v=v2&px=999 "2.png")

Is there a way to turns Jira?s freeze window view into something closer to Outlooks?s event when it lasts an entire day?


Answers:
author: Joseph Chung Yin
body: [@Gustavo Solato](/t5/user/viewprofilepage/user-id/5381006) -

Based on your screen shots, it seem that you are using a third party add-on to conduct the freeze view functionality. If so, you need to contact the add-on vendor for technical support. It is my understanding out of the box, this is not a feature provided within JSM application.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: calendar

change-management

changes

cloud

jira-service-management

jira-service-management-cloud

ms-outlook
Jira Service Mgmt - Ticket Notifications
Asked by Steven C.:

Why would one team member be receiving notifications on every ticket when they are not an admin, request participant, reporter, or watcher on a ticket? I noticed they are commenting on tickets when none of these allocations have been assigned to them.

How can I fix this and revoke it?

Could it be since they have board access, they are taking it upon themselves to review all tickets in Jira Serv Mgmt?


Answers:
author: Steven C.
body: Under the project, they are a Service Desk Team and a User/Agent permissions under Jira Service Mgmt. After discussing with the user, I concluded this user was going into tickets on their own, even when not part of the ticket by allocation - "admin, request participant, reporter, or watcher."

For context this was important because as an organization and a manager, time/resources are considered and we do not need staff/contractors spending time looking at the whole backlog of tickets when they have not been triaged to them.


author: Joseph Chung Yin
body: [@Steven C.](/t5/user/viewprofilepage/user-id/4210670) -

Based on your update on your posting, you also have few other things that you may want to consider:

1) As those users (all have agent licenses) and if they are setup to have all projects access as with Service Desk - Team role, you may want of limit who should be assigned to a project with access as needed.

2) You can implement issue security configuration setup for your projects, where you can block and limit issue visibility to your agents. So if they cannot discover the issues in a project (even though they have access to the project), then they will not be able to touch the issues (i.e. adding them as issue assignee. At the same time setup automation rule to update issue's security level and issue assignment to give you more controls.

3) Adjust your project's permission scheme and restrict who can have the permission of "Assign Issue". Example, only allow Administrator role members to assign issues etc...

Hope this also helps you. I am willing to provide any further information if needed. If so, please click on Accept answer when you have a chance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Steven C.
body: Thank you, Joseph.


author: Jack Brickey
body: What is the users role? I assume an agent. You may have the project configured to notify all agents on create or other events. For which events is the user being notified?

comments: author: Steven C.
body: Yes, they are a Service Desk Team and a User/Agent permissions under Jira Service Mgmt.


author: Steven C.
body: Thank you, Jack.


Tags: cloud

jira-service-management

jira-service-management-cloud
Connect all repos in project to slack channel
Asked by Shlomi Ozon:

Hello,

We have a lot of projects on our bitbucket and a lot of repos connected to each project.

I wish to create a few slack channels, one for each bitbucket project.

I want to connect all the repos in the project to the same slack channel, there is a way to do so?

I know how to do it if I need to go over them one by one, but I am searching for a way to do it quickly and to add future repos to the correct channel by the project they belong to without any other action.


Answers:
author: Patrik S
body: Hello [@Shlomi Ozon](/t5/user/viewprofilepage/user-id/5129705) ,

Welcome to Atlassian Community.

Currently, the slack integrations can only be set up at the repository level, I'm afraid. We do have a feature request to implement the ability to connect with slack at the project level, which you can find in the following link :

* <https://jira.atlassian.com/browse/BCLOUD-21901>

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with [this policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) in mind.

Thank you, [@Shlomi Ozon](/t5/user/viewprofilepage/user-id/5129705) .

Patrik S

comments: author: Shlomi Ozon
body: Thanks Patrik,

I will do that


Tags: bitbucket-cloud

cloud
Why bitbucket has removed the approval button for merged PRs?
Asked by Seerat:

Why bitbucket has removed the approval button for merged PRs, it was very helpful when multiple reviewers are reviewing PRs.  

Sometime due to some urgency some reviewers merge the PR and since we can't approve PRs after merging it's really hard to keep track of them.  

We want that feature back.


Answers:
author: kirstenmarchant
body: Duplicate question : <https://community.atlassian.com/t5/Bitbucket-questions/Approve-PR-button-disappears-after-PR-gets-merged/qaq-p/2241739>  

Please Vote on the resolution here: <https://jira.atlassian.com/browse/BCLOUD-22396>


Tags: bitbucket-cloud

cloud
Need Remote GC ASAP
Asked by Taylan ?zdo?an:

Hello my repo size is about to exceed its limits I need a remote GC asap please.  

url: \<removed sensitive information\>


Answers:
author: Patrik S
body: Hello [@Taylan ?zdo?an](/t5/user/viewprofilepage/user-id/5024631) ,

Thank you for reaching out to Atlassian Community.

I've edited your question to remove the repository and workspace names, as this is sensitive information.

That being said, the GC was triggered and completed successfully for your repository, with the size being reduced to 3.4 GB.

This is still a quite big repo, so I would suggest following the instructions of [Reduce repository size](https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/) to decrease the size further.

Thank you, [@Taylan ?zdo?an](/t5/user/viewprofilepage/user-id/5024631) !

Patrik S


Tags: bitbucket-cloud

cloud
2FA not working
Asked by amery:

I've tried 3 times already, requesting recovery, waiting 24 hours, disabling 2FA on my Atlassian account, writing down the recovery key, enabling it again, adding the QR to google authenticator, writing down the new recovery key.

Then I try to login to my bitbucket account, password accepted, twp-step verification required, 6 digits code from the authenticator on the verification page is deemed invalid, recovery key is also deemed invalid.

yet there is no way of contacting a human for help, I wonder if there is any tbh. they seem pretty much focused on destroying the products Atlassian acquires. I really need to start pushing my employer harder to move to gitlab

update: I disabled 2FA again, deleted cookies and all site data on the browser, yet bitbucket still asks for a verification code. also when trying to login via google's oauth2. It's hard to imagine how messed up their internal systems are.


Answers:
author: Ben
body: Hey Amery,

I'm sorry to hear that you are having issues gaining access to your account. My name is Ben and I am from the Bitbucket Cloud support team, I will be assisting you further.

To explain the login process - before logging in to Bitbucket Cloud, you must first authenticate with your Atlassian Account (as AA is tied to Bitbucket Cloud workspaces). I have checked your Atlassian Account and can see that MFA is disabled, so, therefore, the 2FA likely exists at the Bitbucket Cloud level.

I have checked the Bitbucket Cloud workspace tied to your email and can see that 2FA is enabled here, so this confirms my suspicions. I have expedited a 2FA recovery email to your registered email address, I have checked our SMTP logs and can see that this email was successfully received by your mail server - so should be in your inbox now.

Please follow the instructions within the email, this should allow you to disable 2FA on your account. Once disabled, try to login again.

Once you are ready to re-enable 2FA, I would suggest clearing your Bitbucket Cloud account from your 2FA app and attempting to enable it again (refer to "Use two-step verification" subheading:  
<https://support.atlassian.com/bitbucket-cloud/docs/enable-two-step-verification/>  

Please let me know how this goes and reach out if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: amery
body: Thank you, that worked and 2FA re-enabled successfully.

It's worth mentioning that when the bitbucket 2FA authentication failed I was always directed to resetting the atlassian account. dealing with the bitbucket account directly was never allowed until you sent that email with the magic link.


Tags: bitbucket-cloud

cloud
Reviewer Group as Default Reviewer
Asked by Mounika Muddana:

Is there any possible way to add Reviewer group as Default reviewers instead of individual users


Answers:
author: Michael R?egg _Mibex Software_
body: Welcome to the Atlassian community!

This is not yet possible in Bitbucket on-prem. Here's the public feature request: <https://jira.atlassian.com/browse/BSERV-10660>

If you don't mind a commercial app, you can achieve this with

[Code Owners for Bitbucket](https://marketplace.atlassian.com/apps/1218598/code-owners-for-bitbucket?hosting=datacenter&tab=overview)

It is able to auto-assign reviewers to pull requests based on CODEOWNERS files.

In the [latest release](https://mibexsoftware.atlassian.net/wiki/spaces/CODEOWNERS/pages/3319988225) we added support for Bitbucket Reviewer groups.

You can maintain your reviewer groups on project OR repo level, wherever it's the best fit for your organization and use these groups in your Code Owners rules.

For the minimal use-case similar to Default Reviewers from Bitbucket, CODEOWNERS file just looks like:

```
* @@YourReviewerGroupName
```

[Let us know if you have any questions.](https://support.mibexsoftware.com)


author: Ulrich Kuhnhardt _IzymesCo_
body: Hello Mounika,

I would like to expand on [@Michael R?egg _Mibex Software_](/t5/user/viewprofilepage/user-id/1135077) suggestion.

[Workzone for Bitbucket](https://marketplace.atlassian.com/apps/1211303/workzone-pullrequest-workflow?hosting=datacenter&tab=overview) supports Bitbucket reviewers groups as well as Active directory groups. The active directory or Bitbucket user directory is built for organising users in groups... no need to duplicate group membership with Bitbucket groups.

Workzone configuration is Web-UI based and intuitive, if you like more of a visual configuration interface.

Pull request reviewer groups can be defined on Bitbucket project, repository, branch and file/module level. This way you make sure you always invite the right people to review pull requests.

If you prefer to manage reviewers and groups via files and code, then Code Owners is your choice..

Please [reach out to us](https://izymes.atlassian.net/servicedesk/customer/portal/1/group/1/create/3) if you need more details, help or want a demo.

Best, Ulrich

// Izymes - Tools for efficient teams


Tags: bitbucket-server

reviewer-groups

server
Sign up link email not received for bitbucket account
Asked by Nabadarshi Chakma:

Hello,

I am trying to sign up a bitbucket account with an email address -redacted-. But sign up link email is not received after try multiple times in multiple days.

Please help me out to create an account in bitbucket.


Answers:
author: Syahrul
body: G'day [@Nabadarshi Chakma](/t5/user/viewprofilepage/user-id/5128494) and welcome to the community!

Based on my investigation, your email address was in the impression list due to getting bounced from your mail server; hence you are not getting any email notifications.

I have removed your email from the impression list, so can you sign up again and let me know how it goes?

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud