We?ve hit a snag on the load
Asked by Sviatoslav Polshin:

Hi!  
I have error on the load page.  
Please help me.

We've hit a snag {#toc-hId--1211229267}
---------------------------------------

The issue should resolve on its own, but if it keeps happening, ask your admin to contact [our support team](https://support.atlassian.com/contact/#/) and give them:

* The URL of this page
* The code associated with this error: **ncdg5t**

* Refresh page


Answers:
author: Jessica
body: Hello [@Sviatoslav Polshin](/t5/user/viewprofilepage/user-id/4628789) ,

Hope you are doing well! Welcome to the Atlassian Community. :)  

Could you confirm if you get this error only on your main page or if you try to open another page, it also returns the error?

Another important piece of information is knowing which browser are you currently using when getting this error.

If you are using Safari, please check if you get this error on Chrome or Firefox.

Recently, we got some reports about the same error when accessing pages on the Safari browser.  
In case you are using Safari, please check the Safari version and confirm if that is on the latest version (15).  
If it is an older version,(version 13 for example) since we only [support browsers up to date on its latest version](https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/), please check if it is possible to update it.  
Otherwise, we recommend using another browser, while the Safari update is not possible. :)  

Cheers,  
Jessica


author: Nic Brough -Adaptavist-
body: Welcome to the Community!

The code you're getting is not a real error message, it is a marker that has gone into Atlassian's error monitoring of Cloud systems. It's quite likely that you are not the only one who has had this specific code, and they will have been investigating. The code is there more to enable them to find it, and group incidents across different systems together.

Explore/view-docs is the only "support" option available for people on the free or $10 Cloud starter licences, there is no full support for them.

The best we can do here is flag it for Atlassian support and ask them to keep you informed alongside the others who might be getting this (Brant already did that)


author: Brant Schroeder
body: [@Sviatoslav Polshin](/t5/user/viewprofilepage/user-id/4628789) Welcome to the Atlassian Community

That error is a generic one, so a few things might cause it. Can you remember what you were doing at the time of the error?

Since you are on a free account I will escalate to Atlassian so they can take a look for you. The more information you can provide about what you were doing when the error occurred the better.

comments: author: Sviatoslav Polshin
body: Thanks for answer.

I'm just open main page Confluence and nothing else.


author: Ruki
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) I have the exact same problem and I am **not** on a free account. I just tried to open our main space and it keeps hitting me with that exact error. I have send in a support ticket already, but I saw this thread afterwards. It also happened yesterday afternoon.

Any suggestions as to what is going on?


author: Nic Brough -Adaptavist-
body: No, we can't know what it might be, it needs to go to Atlassian support.

The bit about free/$10 accounts only matters in terms of whether you can raise a support request or not.


Tags: atl-rvw

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