youngmon/atlassian-qna huggingface dataset:
SOFTWARE ISSUES NEED TO BE RESOLVED
Asked by csr_zebra515:

Hello, Trello is constantly jumping offline. This is not an issue with our internet. The software has been doing this for several days now. Every few seconds this happens as information is being entered. The program is also operating as if we are guests using the software, but we have a paid subscription. Please advise. Call if possible.


Answers:
author: Hans Polder
body: Hi [@csr_zebra515](/t5/user/viewprofilepage/user-id/5588013) ,

Welcome to the community! I've checked the [Trello Status (atlassian.com)](https://trello.status.atlassian.com/) page, and there are no known issues in the last couple weeks. That doesn't mean that you don't have any issues of course, but it's always the first place to check :)

Secondly, if you're on the paid subscription, I would definitely advise you to contact Atlassian Support (<https://support.atlassian.com/contact/#/>) for assistance. I assume you have already ruled out network issues by opening/using Trello from a device that's not using your company wifi (if applicable)?
Undo delete a card
Asked by Rob Tuitert:

Through the Trello App I deleted a card in my board. I opened the card, clicked on the 3 vertical dots in the top right corner, and chose Delete (in red).   
I only wanted to delete a checklist from that card, not the complete card. The delete action is in my activity history. But I can't undo it I am afraid.

This, wile in the browser Delete is not a direct function (first you have to Archive). Seems strange to me?

Anything I can do to get the card back, please let me know.

Br, Rob


Answers:
author: Manon Soubies-Camy
body: Hi [@Rob Tuitert](/t5/user/viewprofilepage/user-id/5588005) and welcome to Community!

You're right, the Trello mobile app behaves differently than the browser version: in the app,

there are separate buttons for archiving and deleting cards. You still have a confirmation pop-up if you select "Delete a card", though.

Have you checked your board Archive menu, just to be sure? Unfortunately, deleting a card is permanent, and deleted cards can't be restored, as stated [in the documentation](https://support.atlassian.com/trello/docs/archiving-and-deleting-cards).

comments: author: Rob Tuitert
body: Hi, thanks! Yes I checked the Archive. Was not aware that I was deleting the whole card... so unfortunately it's gone now. Well, time for some new stuff then. Thanks for the swift reply. Br, Rob


Tags: cloud

trello-cloud
Ol?, gostaria de saber se tem como eu copiar o quadro mantendo os comentarios e atividades.
Asked by apolo car:

Estou precisando copiar o quadro mas mantendo os comentarios e atividades.  
Ou ainda se ? possivel remover um usuario mas sem perder os comentario e marca??es do quadro?


Answers:
author: Carolina Lopez
body: Ol? Apolo Car!  

Ao usar a op??o de copiar quadro, atividades e coment?rios n?o s?o copiados. Para manter os coment?rios, a melhor op??o ? [copiar cada lista](https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/#:~:text=from%20board%20view.-,Lists,-Copying%20a%20list) individualmente e [mover as listas](https://support.atlassian.com/trello/docs/moving-cards-or-lists/#:~:text=when%20it%E2%80%99s%20moved.-,Moving%20Lists,-Just%20like%20cards) para um novo quadro.  

Se voc? remover um usu?rio do quadro, a atividade e coment?rios s?o mantidos, por?m se ele era membro em algum cart?o, ser? removido.  

Caso a sua ?rea de trabalho seja Premium ou Standard, pode adicionar o membro do quadro na ?rea de trabalho e [desativar a conta](https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/). Isso manteria o usu?rio como membro nos cart?es, mas o impediria de acessar o quadro.


Tags: cloud
I am only one user but when I try to pay Standadr version it is charging 2 licenses. Why?
Asked by Antonella Guimar?es Satyro:

I am only one user in Trello with 5 boards in my area.  

I want to buy the standard version but it is charging me 2 licenses. Why?


Answers:
author: Alisson Sartor
body: Hello, Antonella!  

Welcome to the community.

<br />

Trello is charged based on the number of users that are in your boards, I believe it's possible you have a user on this workspace that is on two boards or more, this is why is charging you two licenses.  

Every user will be checked individually on Trello Paid workspaces to test if they're billable. It means, that every user will be billed if they fit billing rules. However, some users aren't billable on Paid Plans, like single board guests, I'll clarify this:  

### Workspace Members: {#toc-hId--2125237885}

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

### Guests: {#toc-hId-362274948}

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

**Single-Board Guests** : Members of **one** Board of the Workspace (regular users or observers) aren't billed.

**Multi-Board Guests** : Members who are members of **two or more** Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)  

  Kind regards  
  Alisson  
  Trello Team


Tags: cloud

trello-cloud
Problema de suscripcion
Asked by Adrian:

Estimado buenas .. arme trello con la prueba del Premium pero los beneficios del Premium no me sirve como cambio de plan?


Answers:
author: Vronik
body: Hi

Look at this article

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud

trello-cloud
mac os 10.13 trello download
Asked by Comunica??o Social Ag:

Gostaria de uma vers?o pra uso nos mac os 10.13. N?o encontrei para downolad.

Obrigado


Answers:
author: Sal
body: Ol? [@Comunica??o Social Ag](/t5/user/viewprofilepage/user-id/5587821)! Voc? pode baixar o aplicativo do Trello para Desktop atrav?s da loja de aplicativos da Apple (App Store). Basta abrir a App Store no seu dispositivo mac, e procurar por Trello e fazer o download.

Ou voc? pode acessar atrav?s deste link diretamente: <https://apps.apple.com/br/app/trello/id1278508951>.

Espero essa informa??o ajude!


Tags: cloud

trello-cloud
Lost admin
Asked by Diego Rocha:

Good morning! I lost access to the account that administers my Trello board, and I want to change the board administrator. How can I do that?


Answers:
author: Rishabh Jhawar
body: Hi [@Diego Rocha](/t5/user/viewprofilepage/user-id/5587708) ,

Welcome to the community!

Use this to connect with the support team: <https://support.atlassian.com/trello/>

Regards,

RJ


author: Gaurav Kataria
body: There are a few options to do that <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>


Tags: cloud

trello-cloud
why automation button works for me and not for card member
Asked by Vi m?r bra:

I created automation button for me, and member of cards, but it is only working for me and now working for any member of the board


Answers:
author: Augusto Lisboa
body: Hi!!  

For each automation button, there's an "Anyone in Workspace can enable this button" checkbox, which you can enable to share your buttons with the team.

![Screenshot 2024-09-17 at 16.44.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/347836i22BD589C6B6F188E/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 16.44.16.png")

Then, users should enable it, too, by clicking "Show on this Board" if the button isn't showing to the user.


Tags: cloud

trello-cloud
How do I get in contact with someone at Trello for bug fixes?
Asked by CP:

My company uses trello and my account is the only one with a bug. I can log in and open a task, but the site freezes after it opens, not allowing me to click on any of the buttons or details. Then it shows the page is unresponsive and the site shuts down shortly after. I've updated my computer, restarted it, shut it down, and made sure it was the only page open, but I haven't had any luck.

I'm trying to find the support email for atlassian/trello, but I keep going in circles. How do I contact them directly to fix this?


Answers:
author: CP
body: Neither works sadly. The email isn't monitored and trying to get the right prompts for email support doesn't work. Any other suggestions?

comments: author: Rishabh Jhawar
body: I feel your pain. I have requested assistance from the Atlassian Support team.


author: CP
body: That page doesn't work or provide a solution to my problems. I need to get a support email or something.

comments: author: Rishabh Jhawar
body: Trello team can be reached for email support at <https://support.atlassian.com/contact/>.

As far as I know, Trello does not provide phone support.

Also, give this a try **support@trello.com.**


author: Rishabh Jhawar
body: **Hello [@CP](/t5/user/viewprofilepage/user-id/5587671) ,**

Welcome to the Atlassian Community!

Use this to reach to suppport: <https://support.atlassian.com/trello/>

**Regards,**

**RJ**


Tags: atlassian-support

support
I cannot be added to Trello board.
Asked by Jan Eysymontt:

I cannot be added to Trello board by co-workers, even my data are correct, the limit of members is not reached and they tried it both via app and SMS invitation. I am still logged in and I have the access to previous boards co-created by same members.


Answers:
author: Austin
body: Hello. If they see a workspace member limit message when sharing the board, then the members are likely joined to a different workspace board. After reaching the 10-member limit, the Workpace admin must upgrade the workspace or remove members to add more.


Tags: cloud

trello-cloud
How can I migrate Atlas projects from the sandbox to production?
Asked by Jessica Wernham:

We are piloting Atlas in our sandbox and we are creating about 80 projects. How can we migrate these projects from the sandbox to our production instance once the pilot is complete? I see that we can export them as a CSV file, but can they be imported to prod?


Answers:
author: Mark
body: Hi Jessica,

We don't currently have a simple way to migrate Atlas projects and goals from one instance to another - apologies for the additional effort that this may cause you. As you suggest, the most natural next step for us will be to allow importing from csv, which is in our backlog and will hopefully be a feature that we add at some point in the future.

comments: author: Andrej Freeze _ greenique
body: Hey [@Mark](/t5/user/viewprofilepage/user-id/1193257)

any news on this feature? We're currently in a very similar situation and we would love to keep the old updates and projects of the testing site.

Cheers

Andrej


author: Mark
body: Hi Andrej,

No updates yet I'm afraid - we'll definitely share with the community when we do have a feature like this ready though.
Suddenly missing notifications - all settings rebooted...
Asked by Ieva Laic?ne:

I've been on Trello for years and both me and my client never had extensive issues with notifications (only shortly)...

**Now, since the past month or two, neither of us gets ANY notifications at all. It just stopped cold turkey one day.**

I've tried plenty of solutions:

* We're both watching the specific card*(I eliminated us from it and then put us back again)*
* I have gone into my own profile Settings, disabled and then enabled all of the notifications again
* My client have tried several solutions on her end as well
* We're the only ones on the board, I'm the owner of the space, I have checked and tested all the settings, tried turning things on and off but to no avail...

And yet, we still haven't received any of the notifications ever since.

Is there anything that can be done?!


Answers:
author: Rodolfo Moreira
body: Hi, Ieva!

Have you by any chance viewed the update right after it appeared on the card? If you happen to see the update before the email arrives in your mailbox, the email itself won't be sent. This behavior is set by default to reduce the number of notifications of something you might've already seen.

I should also mention that if you keep your Trello tab with a card open for which you expect to receive a notification, you won't receive a notification about such an update because Trello will consider that you've already viewed the change.

Please refer to our article below for more details about it:

* [Watching cards, lists, and boards](https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/)
* [Notifications are not working](https://support.atlassian.com/trello/docs/notifications-are-not-working/)

For mobile, there is another set of notification controls that you can use. This will allow you to control what types of notifications you want to receive on your mobile phone:

* [Mobile push notification settings for Trello](https://help.trello.com/article/1195-push-notification-settings-for-mobile)
How can I create an automation which will create the same card in another board?
Asked by Decorative Assets:

This does not work:

create a new card with in list "RAW" in the board ETSY in list 14

Why?


Answers:
author: Carolina Lopez
body: Hi there, welcome to the Atlassian Community!

Somehow your rule is missing the card title, so I suggest recreating it. The action should look like this:  
create a new card with title "Title" in list "RAW" on board "ETSY"  

However, if you use this automation, it will create a new card without a description, and not copy the original card. Here's an example of a button that would copy a card:

```
copy the card to the top of list "List 1" on board "Board B"
```

The same action can be added to a rule or other automation types.

Let me know if it helps!


Tags: automation

cloud

trello-cloud
How Are You Using Target Date in Atlas?
Asked by Sing Chen:

Hi Community,

As we continue our sandbox testing of Atlas, great questions are being raised and I'm curious how other Atlas users are using the Target Date for projects.

Are you using it for the next milestone? A software release? Project completion?

Ultimately we will need to align on something and set and manage expectations across the business accordingly but keen to understand the experience from the community as to what this type of view tells you about dates.

![2023-05-17 14 36 47.png](https://community.atlassian.com/t5/image/serverpage/image-id/257810i61CFAF30DE386501/image-size/large?v=v2&px=999 "2023-05-17 14 36 47.png")


Answers:
author: Mark
body: Hi Sing,

I can't answer this for other Atlas users but I can answer it for Atlassian. Our view is that there's no right answer, and the best approach will depend on the nature of each project.

For instance, for smaller projects we might have a single Atlas project that runs from when the project kicks off and has a target date of when the code is delivered to production. You can still post updates for completed projects and these updates will appear in the digest email, so any clean up tasks etc. or measuring of the impact of a project could be captured against the completed project. If a project slips and you need to change the target date, we think that's fine, thought obviously if a project's target date keeps getting pushed back it's clearly At Risk or Off Track and should be marked as such.

However, for larger projects we might break it down by milestone, and then have a separate Atlas project either for each delivery milestone or for the development phase (e.g. discovery versus delivery). We've tried not to be too prescriptive, with the desire that the projects in Atlas are an accurate bottoms-up view of the work being done.

comments: author: Sing Chen
body: Got it. Thanks [@Mark](/t5/user/viewprofilepage/user-id/1193257).

Getting insights into good practice from others is always helpful!
Embedding Atlas into Confluence Behavior
Asked by Sing Chen:

Hi,

We have a case raised with support regarding embedding Atlas data into Confluence. Depending on the embed/display option, the following message appears: "This integration requires storage access" in Confluence:![2023-05-17 10 42 04.png](https://community.atlassian.com/t5/image/serverpage/image-id/257753i1A6F10B4C307458E/image-size/large?v=v2&px=999 "2023-05-17 10 42 04.png")

The message only appears for the "Display embed" option and not for a live link or live card.

Support are working on the case and have suggested disabling third party cookies on the team.atlassian.com domain. I have concerns about this as a viable/scalable approach but my question here is, is there something different about how Atlas has been architected that it behaves differently from other Atlassian products? For instance, I don't experience the issue when embedding a Jira roadmap into a Confluence page.


Answers:
author: Mark
body: Hi Sing,

Thanks for the feedback and sorry for the friction this authorization screen creates. We have indeed built some of the Atlas integrations with Confluence and Jira in. a manner that can cause this message to appear. Historically, using a method that requires cross-site cookies didn't cause this problem, but recently certain browsers (notably Safari) have taken a very aggressive stance against cross-site cookies, resulting in repeated auth screens.

The short term solution is to adjust your third party cookie settings or try using a different browser. Longer term, the Atlas team is investigating the best way to solve this problem

comments: author: Jo-Lee Bertrand
body: This also happens in JIRA. Since many companies don't allow different browsers to be installed, etc. it's a non-workable solution. It actually worked fine for me up until about a week ago so something has changed on the atlassian side.


author: Justin Waugh
body: Third-party cookies does not resolve this problem on Chrome Version 115.0.5790.114 (Official Build) (x86_64).

Is there any update on a fix? It's a really great product (Atlas) and feature (embedding) but it's a real shame not to be able to use it.  

Alternative browsers are not an option in our use case.
Can you change the emoji on goals?
Asked by Christina Kinney:

We can change the emoji and color on the projects side of atlas, but not on goals - what gives?


Answers:
author: Mark
body: Hi Christina,

Great feedback! We wanted to keep the goal emoji constant to make it easy to understand at a glance whether you're looking at a goal or a project, and to help communicate the status of the goal. There are probably other ways we could do this whilst still letting users personalise goals, so this is definitely something we'll look into.

Thanks,

Mark

comments: author: Sergius Janik
body: Would be great as to adjust the goal-levels to a given framework (e.g. OKR, NCT...)
Incorrect Date attached to my updates in Atlas
Asked by Christie Thompson:

Hi! I love using Atlas for updates to stakeholders! However, I have noticed when I add an update, for example... I added an update a few moments ago, but after I save it, it shows the update was added 4 days ago.

Also, similar to the above... when I entered a target date of May 8th, it displays May 9th.

I have checked to be sure my time zone is set to "eastern, New York, NY" and it is correct.

What am I missing?

Thanks for any help at all!


Answers:
author: Fernando Eug?nio da Silva
body: [@Christie Thompson](/t5/user/viewprofilepage/user-id/5165362) , Welcome to the Atlassian Community!

Could you confirm if the Atlas Time Zone is correctly set up?

Usually this doesn't usually happen, but even if your user has the correct time zone, it needs to be in accordance with the time zone configured in Atlas.

Check this by following these steps:

- Open Atlas and click on the gear icon in the upper right corner

- Select Workspace Settings option

- Adjust the Atlas Time Zone

If these steps are already taken, let us know

Regards,

Fernando

comments: author: Christie Thompson
body: Hi Fernando! Thank you and thank you for responding. Yes, I have checked all three apps (Jira, Confluence and Atlas) and all have the correct time zone.

I have checked all three and I cannot figure out why the time is not correct since the time zones are correct.


author: Fernando Eug?nio da Silva
body: [@Christie Thompson](/t5/user/viewprofilepage/user-id/5165362)

If you've checked all these stuffs and the problem persist, maybe it's more interesting if you open a ticket directly to Atlassian Support by here: <https://support.atlassian.com/>

There's no other steps to take if everything seems ok.


author: Christie Thompson
body: ok, thank you! I will do that.
Is there plans for a weekly check in and 1:1 management?
Asked by Jacob Turley:

Hello all! I saw the product suggestion for Atlas while working inside of Jira. Currently we use 15five to keep track of our OKR's, give "kudos", and our weekly check ins (how are you feeling 1-5, what went well this week, anything stressing you out that we haven't covered in our weekly 1:1 type of questions).

Right now, the only thing preventing us from trying out atlas would be the lack of heartbeat on individuals/tracking 1:1's and follow-throughs on 1:1's between direct reports and their manager. Just curious if this is on the roadmap at all?


Answers:
author: Kristy Donaldson
body: Hi Jacob, thanks for reaching out!   

Atlas tracks Projects and Goals and users have visibility of the teams that contribute to those. You also have the ability to see direct reports within an Individual profile to help connect with others more easily.

Tracking 1:1's is something really interesting though. How do you envisage this working?   
I will definitely add this to our ideas so that if we do get to it we can let you know.   

Here's a Youtube video that might give you a bit more information on Atlas: <https://www.youtube.com/watch?v=dYTpwQZWNtw>  

Please let me know if there's anything else you need from us :)   

Kristy
Does Atlas solution for cross functional team/department/matrix org charts?
Asked by Kiran Mitra:

Beyond the limiting HR solution which covers our Org. chart, cross functional teams today are maintaining their respective profiles in Confluence, requiring manual setup and upkeep, often resulting in an ineffective/outdated resource.

Would be grate to have a solution that allows for sleek/standard visualization and management of this need.


Answers:
author: Josh Devenny
body: Hi [@Kiran Mitra](/t5/user/viewprofilepage/user-id/5020577),

Thanks for the suggestion. We have had some ideas in this area previously. Curious - what information / fields do you display on a team profile in Confluence? What would you want to see from a Team embed?

Thanks  
Josh

comments: author: Kiran Mitra
body: We include:

1. Name
2. Team image
3. Profile (intro/mission)
4. Team Members
5. Point of contacts (general and area specific)
6. Support/self-help/how to guides (supported product areas/product components)

We'd love to also see:

1. Team Group/category (Engineering, Dev Squad, etc)
2. Project insights (active)
3. Team and team-member roadmap/resource loading (linked to Jira issues)
4. Department to team hierarchy (interactive overview)
5. Comm channel links
6. Recognition
7. Easy ability to move members within teams with alerts and control

Your design/and product folks might already be hating me for the amount of solutioning :)

Problem: We could do better with how we manage team info, visualising their breakdown, where do they belong?, what are they doing?, add/edit team membership, potentially serve as a SSOT for tagging for comms/resource management, reducing the manual demand and improving accuracy/maintenance.

Hope this helps, a bit. :)


author: Josh Devenny
body: Thanks [@Kiran Mitra](/t5/user/viewprofilepage/user-id/5020577) - very helpful. I am a product person on Atlas, and very appreciative of the detail you've supplied. I've added the info to where we're tracking this idea.

Cheers!