youngmon/atlassian-qna huggingface dataset:
IT Asset Manager that plays nicely with Jira
Asked by Dale White:

I am looking for an asset manager that syncs well with Jira, ideally something that is able to discover devices remotely and on the local LAN.  

Any suggestions?


Answers:
author: Marek Parfianowicz
body: Check the [Assets Discovery](https://marketplace.atlassian.com/apps/1214668/assets-discovery?hosting=cloud&tab=installation). Developed by Atlassian and offered for free. It works with both Jira Cloud and Data Center. It can scan Linux/Windows machines as well as SNMP devices in your network and then upload results to the "Assets" feature in Jira.

comments: author: Dale White
body: Thank you, Marek; this would be very helpful and solve my dilemma if it supported macOS. Oh well, let's hope that is an option later.


author: John Funk
body: Hi Dale - Welcome to the Atlassian Community!

I would encourage you to check out Device42.

[https://marketplace.atlassian.com/apps/1218369/device42-for-jira-service-management?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1218369/device42-for-jira-service-management?tab=overview&hosting=cloud)


author: Lisa Forstberg
body: Hi [@Dale White](/t5/user/viewprofilepage/user-id/5215444) ,

Welcome to the community!

You seem to be on Cloud and the Standard plan. My recommendation is to change to the Premium Plan to unlock the [Asset feature](https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management) in Jira. It is bundled in the Jira Service Managment product so you need licenses to that too.

best regards

Lisa

comments: author: Lisa Forstberg
body: Once you have Assets in Jira it you can use it in any kind of project in Jira.

It also holds discovery features see more [doc on this here](http://?https://support.atlassian.com/jira-service-management-cloud/docs/what-is-asset-discovery/)

And if you have external repositories of asset data you can sync this with the Jira Assets using the standard import features or explore the marketplace for [importer apps](https://marketplace.atlassian.com/search?query=pio) for many of the usual applications like Intune, Azure AD, Salesforce etc

all the best

Lisa


author: Dale White
body: Thank you, Lisa. The importer app will definitely come in handy in the future.


Tags: asset-management

cloud

jira-cloud

jira-software
Active Sprints View Showing Differently For Some Users
Asked by Aislin Percival:

Hello community,   

I was showing a new team member around our scrum boards the other day from the active sprints view.   

I was sharing screen and they told me that theirs looked different. My Active sprints view only shows issues currently assigned to an in progress sprint, which makes sense, but their "Active" sprints view showed active sprint issues at the top with a collapsible section at the bottom labelled "everything else" and when they clicked it, they could see issues in inactive sprints.   

I have looked to see if either of us have settings on that would make our views different but it does not appear that we do.

This mostly matters because I am responsible for teaching new users how to use our boards, and if my view is different, it can be confusing to the learner...and to myself.

The most convenient solution would make my view match theirs with a collapsible "everything else" section at the bottom and would apply to all users so that everyone sees the same thing. How do I do this?  

Thank you for any feedback.


Answers:
author: Trudy Claspill
body: Hello [@Aislin Percival](/t5/user/viewprofilepage/user-id/5113796)

My first suggestion would be to ensure you are both looking at the exact same board. Don't look just at the name of the board, but also look at the URL and confirm that it has the same numeric board ID in it.

Next I would ask if you have the same Swimlane/Group By option selected. The "Everything Else" grouping is a place to show the issues that don't match to any other swimlane. In a Scrum board the Active Sprints view will show only issues that are in active/started sprints. I highly doubt that you user is seeing issues from not Active sprints if they are truly looking at an Active Sprints board.

If you have confirmed that you are looking at the same board and have the same Swimlane/Group By setting, then I would start asking you to provide screen images of what you see and what they see so that we could dig into it more.

comments: author: Aislin Percival
body: Thanks Trudy.   

They had Group by set to Stories. Good tip.   

Still don't know why theirs defaulted to group by stories when they had never visited the board before while mine defaulted to have no group by option selected...but as long as I know the cause and can explain it, then we will be fine.


Tags: cloud

jira-cloud
I don't have access to my own project and tickets!
Asked by Adam Lydecker:

I recently created a project so that I could move from team-managed to company-managed with custom issue scheme, created a security scheme for tickets in it (which I'm included on via a group and as a single user), and migrated all tickets from my team-managed project to the new company managed project. My coworker is able to see the tickets, but I'm told I don't have access to the project (which I created) when I try to view any tickets.

No idea what's going on or why I can't see tickets I created in a project I created.

I also had a coworker remove and re-add me from the project (both as an administrator), but still can't see the tickets. What did I do wrong?


Answers:
author: John Funk
body: HI Adam - Welcome to the Atlassian Community!

Check the Permission Scheme associated with the project and make sure you have the Browse Projects permission. You can also use the Permission Helper while there to see if there is anything else.

comments: author: Adam Lydecker
body: This was it, I wasn't included in a group I thought I was part of.


author: John Funk
body: Great! Glad I was able to help.


Tags: cloud

jira-cloud
Import View Jira Import Wizzard
Asked by Dominik Navrkal:

Hello

We want to Import Tasks from Linear.

Atlassian post to use the jira import wizard.

Are there further information about it?

BR Dominik


Answers:
author: Sadiq Satriya
body: Hi [@Dominik Navrkal](/t5/user/viewprofilepage/user-id/5564027) ,

One way to achieve this is to use [Jira's CSV Import](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/) - this is under the "External System Import" section in your Jira Settings. The idea is to [export your tasks from Linear](https://linear.app/docs/exporting-data#export-issues) as a CSV file, and use this file to import into Jira.

This process might require some trial and error to get the mappings correct, and the provided Jira documentation would definitely help as a reference on how the CSV file should be structured for mapping.

Make sure to do some test runs on a dummy Jira project first to avoid polluting your production Project!

comments: author: Dominik Navrkal
body: Hi [@Sadiq Satriya](/t5/user/viewprofilepage/user-id/368512),

I already tested the Jira CSV Import, after the first tests you are right its necessary to improve the mappings.

But Atlassian said there will be a new importer form first of august.

Thanks for help

![2024-08-09 10_46_46-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/340940i4EA07C9DFCC17635/image-size/large?v=v2&px=999 "2024-08-09 10_46_46-Window.png")


Tags: cloud

jira-cloud

jira-software
Complete column is deleting tasks. I had 30+ in there and today there are only just a few
Asked by Cyrus Marshall:

I did not have a chance to make a chart from our completed work and wondering if there is a setting I'm missing that deletes after a certain amount of days.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

First - **don't panic!** I do not think your issues have been deleted or damaged!

A board is not a container for issues, it displays, and allows you to work with, a set of issues defined by a filter. For JWM projects, the filters are quite simple - they just say "show me everything in project X" to start with.

But, they then go on to drop issues from the display. If an issue is in the last column (meaning "this is done and needs no further action"), and doesn't get updated for a while, the board will drop it. We need something like that, otherwise your board would grow infinitely with a "done" column you actually have no interest in!

It does not change the issue though. It is purely about display. There's no "delete", it's just "meh, it's too old, don't show it"

That is, unless you have a human deleting or moving stuff (or an admin who has set something up to do so)

So, I think the next question is what charts you're trying to get?

comments: author: Cyrus Marshall
body: Brilliant. thanks for the info. I've been a Jira user for awhile and recently moved company's and setup a new board for my growing video production team with graphic designers. It really keeps me and them organized.


Tags: cloud
How to change timeline display settings (to show parent issue)?
Asked by Katarzyna Kupidura-Pawlik:

My issues are organized in a hierarchical way, let's say components comprise epics, epics comprise assets and I define tasks for each asset. Several tasks, each of them relating to a different asset (and therefore also different epic and component), may sound the same i.e. ,,pay the maintenance fee". When I look at my tasks for this week on a timeline, I do not know which asset they relate to; in this example, I do not know for which asset to pay the maintenace fee at this time.

How do I display parent information on a timeline?

I can imagine several ways my desired timeline view would look like, e.g.:

a) tasks (sutasks) are displayed as Component/Epic/Asset/Task/(Subtask) or

b) I can display chosen field, e.g. ,"Epic Link", "related issues", "component" or custom field in an additional column (next to each timeline);

but currently I am not aware of any way to do this. Am I doomed to include component, epic and asset name in the summary line of each task? (And a task name in the summary of a subtask, so that I know to which task it relates?)


Answers:
author: Ang?lica Luz
body: Hello [@Katarzyna Kupidura-Pawlik](/t5/user/viewprofilepage/user-id/4574152),

Welcome to the Atlassian Community!

On the Timeline, there are no options that would allow adding more fields next to the ticket summary. Currently, it's limited to Issue type, Issue key, and Summary.

Also, on the Timeline, it's not possible to add columns and it shows only sub-tasks, it won't show child issues of Epics or linked issues.

The List feature allows adding some columns and Components are available there.

For more information about what is available on the Timeline and how it works, please, check the documentation below:

* [Visualize your business project's timeline](https://support.atlassian.com/jira-work-management/docs/visualize-your-business-projects-timeline/)

Feel free to raise a feature request on <https://jira.atlassian.com/> (project JWMCLOUD) adding more information about why those features would be important for your environment.

Kind regards,  
Ang?lica


Tags: cloud
Jira project access
Asked by mariam_chantladze:

Hello, I have created a project in Jira that is closed to everyone except the specific people to whom I have assigned the admin role in the project. I have made a new permission scheme for the project in which only project administrators have all the rights. I want the "forms" of a given project to be available to other employees of the organization, although they could not see the information in the project. They only have to be able to create a task through forms.  


Answers:
author: Fabian Lim
body: Hi [@mariam_chantladze](/t5/user/viewprofilepage/user-id/4275429)

In the permissions scheme you need to add the group of users in the "Create Issue" in order to create new tickets.

Regards.


author: mariam_chantladze
body: ![Screenshot 2021-10-15 at 10.35.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/165093i3DDED1B45B172701/image-size/large?v=v2&px=999 "Screenshot 2021-10-15 at 10.35.22.png")

comments: author: mariam_chantladze
body: [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)   
It's not working


Tags: cloud
Blocked Epic
Asked by ?????????? ???????:

Please tell me how to block an epic until the task inside is completed? Tried it through w?rkflow "if". Tried through related tasks. Does not work.


Answers:
author: Jack Brickey
body: Hi [@?????????? ???????](/t5/user/viewprofilepage/user-id/4592116) , by "blocked" do you mean you wish to prevent the epic's Status field from being transitioned to done? Assuming so unfortunately that capability doesn't exist OOTB. You can achieve with something like[JMWE](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview) or [Scriptrunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview).

OOTB the one thing you could consider is to 'reset' the Epic status using Automation. The idea here is that if someone does transition an epic to closed prematurely then automation can set it back to open if stories under it are still open.


author: Maciej Dudziak _Forgappify_
body: Hi [@?????????? ???????](/t5/user/viewprofilepage/user-id/4592116)

If you are looking for a ready-to-use solution. We've developed the Linked Issues Validator available as part of the [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app.

![community_23.04_children.png](https://community.atlassian.com/t5/image/serverpage/image-id/322552iE29FB69101AC723C/image-size/large?v=v2&px=999 "community_23.04_children.png")

With a wizard-like UI, you can select options that represent your case. You can choose relations from: sub-tasks, parent issues, epic children, and linked issues. Additionally, you can filter relations by issue types and select criteria based on status category and status.

I hope it would help.

Cheers


Tags: block

cloud
What is the difference between AT:pass and IT:pass and what do those terms mean?
Asked by Eva Haese:

Nowhere on this entire site does it say...


Answers:
author: Mehmet A _Bloompeak_
body: Hi [@Eva Haese](/t5/user/viewprofilepage/user-id/4584153) ,

Most probably they stand for "Acceptance Test Pass" and "Integration Test Pass". But it is better that you ask to your Jira admin because they are not Jira specific terms.


author: Nic Brough -Adaptavist-
body: I think they are terms defined in the Jira you are using, they're not things I recognise.

I suspect that's why you're not finding them here, or in Atlassian docs - they're not standard terms in this area, they're something your people or admins have set up in your Jira.

Maybe if you showed us where you're seeing them, we could explain more, but it's still likely to end in "you'll need to ask your admins what they've set up"


Tags: cloud
There is issue with Jira service management and mO Jira OAuth SSO
Asked by License Management Office:

Hi Team,

We are having a issue with mO Jira OAuth SSO, Jira OpenID Connect SSO, Jira OIDC SSO Data Center for  
Jira Software (Data Center) 50 Users: Commercial Term License \& Jira Service Management (formerly Service Desk) (Data Center) 50 Agents:  
Commercial Term License

Kindly check and revert.


Answers:
author: Lokesh Naktode_miniOrange
body: Hi Latha,

It seems you are using the OAuth/OIDC SSO app from miniOrange.

I suggest, please reach out to miniOrange Support with the following information so that our technical team can assist you to resolve this issue.

1. What issue are you facing? Please share more details.
2. Plugin Configuration file. You can download it from the **Backup and Restore** tab of the plugin.
3. JIRA Support Zip. Please enable the debug log for the plugin, reproduce the issue and download the JIRA Support zip file. Steps to enable the debug logs and download the support log file are given in the **Troubleshooting** tab of the plugin.

In case if you are not able to access the JIRA Admin console and are unable to collect the logs. You can use the emergency URL of the plugin to bypass the SSO and log in using the local system user.

Please share all those details in our [JIRA Customer Help Desk](https://miniorange.atlassian.net/servicedesk/customer/portal/2) or drop an email to atlassiansupport@xecurify.com

Thanks,

Lokesh

miniOrange Team


Tags: jira
Backlog create issue
Asked by Ramzi Bou Ghanem:

i started my project by adding the backlog.

however once clicking on create issue i'm getting "What needs to be done" by default and i'm unable to erase nor select all to delete the text and add my new issues


Answers:
author: Mohamed Adel
body: Hi [@Ramzi Bou Ghanem](/t5/user/viewprofilepage/user-id/4591039)

welcome to the community , no need to do anything rather than "start typing your summary" in this box .

Once you do that the reference text will be disappeared automatically.

Thanks in advance

Mohamed Adel


author: Ashish Bijlwan
body: Hi [@Ramzi Bou Ghanem](/t5/user/viewprofilepage/user-id/4591039)   
Where are you getting that default text in issue summary or description ?

if you are using Jira server or data centre then check for Behaviours that is a part of script runner.

in Behaviour there must be a code added to have the default template for summary or description field.

Thanks

comments: author: Ramzi Bou Ghanem
body: Actually im facing this when adding the new issue under the backlog, im unable to change or erase this ![Screen Shot 2021-10-09 at 11.11.49 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/164181iB57B1D0007F5F157/image-size/large?v=v2&px=999 "Screen Shot 2021-10-09 at 11.11.49 PM.png")


author: Ashish Bijlwan
body: Hi [@Ramzi Bou Ghanem](/t5/user/viewprofilepage/user-id/4591039)

It's just a reference text. You just need to click on it and start typing the text that you want to add as a issue summary and hit enter a new issue will be created with the summary that you typed.

Thanks,
Can I use JIRA Work Management as headless backend
Asked by Prashanth:

We are working on following business case,

Incident management, (not typical software incidents), but say national calamities, security etc. And we need to have a backend and frontend kind of solution. Backend users will be analysts who monitor incidents and these incidents go through a workflow (life cycle) and then there are incident viewer (front end) users, who log in from time to time to see the status/updates on the incident so that they can make informed decisions. I was wondering if

1. we can use JIRA work management as potential backend and build our own frontend (if the content is provided via APIs)
2. we can use JIRA work management as an end to end solution (both as backend and frontend)

Any related information/use cases will be much appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, you can do this, by building stuff that talks to Jira over its REST API.

Bear in mind that the REST API is data only, and can't do everything you can do in the Jira web UI, but it's certainly possible to build a totally different application that uses Jira as a back-end. For incident management, this is already how things like Opsgenie, Statuspage and Halp already do it.

comments: author: Prashanth
body: Thanks Nic
Manage JSM service requests within JWM
Asked by andrew.edwards:

Hi, Our business teams like JWM for managing and processing requests, it has calendar, list, timelines and forms. JSM has the front end portal for internal and external staff to make requests, view request status. It feels like the perfect match but it doesn't work.

In Jira software, I can configure a kanban board to view requests logged via JSM portal, but I can't seem to do this within JWM. The JWM kanban board functionality is very limited. Is their a way to allow JWM board to act like Jira software kanban board and be able to view and process requests via JSM portal ?

thanks for your help.

Andrew


Answers:
author: Nic Brough -Adaptavist-
body: No, there's no way to do this.

A JWM board is tied to the project and configured based on the project settings. That means you'd need to have the issues you want to track on the board in the JWM project, but, because it's not a JSM project, it would not have any of the Requests, just issues (nor any of the other functions JSM has like SLAs and Queues)


author: Ryan Geddings
body: My team would be interested in seeing functionality like this. Being able to visualize all JWM tasks, JSM tickets and Jira (Cloud) tickets on a single JWM board would be helpful as we onboard a customer to a product. The JWM process with timelines and calendar to map out issue resolution and target dates, along with gaps being tracked by the (JIRA) development team and service requests (JSM) being tracked by the support team, all in one place through JWM would allow the project manager a single source of truth to be able to assist the customer. Any feedback?


Tags: cloud

jira-service-management-cloud
transfer old organisation to new organisation
Asked by Randy:

Hello, I did some mess while setting up my Jira products, and have now so many different organisations. Would like to get rid of four of them, but as far as I've understood it's incredibly impossible. So I tried transferring old to the "deleted" I'd like to keep, but I keep receiving an error message saying like

```
Failed to perform action at this time. Please try again later.
```

![Screen Shot 2021-10-06 at PM15.21.27.png](/t5/image/serverpage/image-id/163668iAAB9B63674A52F11/image-size/large?v=v2&px=999 "Screen Shot 2021-10-06 at PM15.21.27.png")![Screen Shot 2021-10-06 at PM15.22.42.png](/t5/image/serverpage/image-id/163667iFD04F6E7F8FEDF57/image-size/large?v=v2&px=999 "Screen Shot 2021-10-06 at PM15.22.42.png")![Screen Shot 2021-10-06 at PM15.23.13.png](/t5/image/serverpage/image-id/163669i27121F754F3418D0/image-size/large?v=v2&px=999 "Screen Shot 2021-10-06 at PM15.23.13.png")![Screen Shot 2021-10-06 at PM15.23.33.png](/t5/image/serverpage/image-id/163670iB8A71B11B9E8A3C8/image-size/large?v=v2&px=999 "Screen Shot 2021-10-06 at PM15.23.33.png")


Answers:
author: Ang?lica Luz
body: Hello [@Randy](/t5/user/viewprofilepage/user-id/4556243),

Welcome to the Atlassian Community!

The issue you are facing must be fixed internally by us. With this said, I removed what was blocking the transfer and it should work now.

Please, follow the steps to transfer the products from one org to another and let us know how it goes.

Kind regards,  
Ang?lica

comments: author: Randy
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

Thank you very much for your help, but only **thio3pee** success, other organizations are still blocked.


author: Ang?lica Luz
body: Hi Randy,

We can unblock only organizations that have a product linked to it. With this said, since there are no products under xoo5mooc, aequ2aen, and ees9oong, we won't be able to unblock it.

In this case, we must wait for the feature below to be implemented so you can delete the organizations:

* [Allow organization administrators to delete organizations](https://jira.atlassian.com/browse/ACCESS-81)


author: Randy
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)   

May I can add products to the organization first, then after your unlocking them delete.


author: Ang?lica Luz
body: Hi [@Randy](/t5/user/viewprofilepage/user-id/4556243),

That would be a workaround. With a site linked to the organization, it will be possible to unblock.


author: Randy
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)   

We had create site linked to the organization.


author: Ang?lica Luz
body: Hi Randy,

I was able to remove what was blocking the migration.

Please, transfer the products to the new org and let us know if it works.


author: Randy
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

Great news, it's working fine. :-)


Tags: atl-rvw

cloud