youngmon/atlassian-qna huggingface dataset:
Can you create Jira tickets from a form on a Confluence page? (without paid plugins)
Asked by L?ki:

We would like to create a page to Confluence, where internal users can submit issues easily, from which a ticket would automaticall be created to certain Jira project.

At minimum, the form / input fields should contain:

* Text field (used for the description/summary field in Jira)
* Drop-down menu to select category

Also other types of fields would be plus (selection "tick" boxes etc.)

Is this possible to do with cloud Confluence and cloud Jira, without any additional paid plugins?


Answers:
author: L?ki
body: **Summarized update on this:**

* You ++can++ create forms if you use Business Project or Service Management project type. (Both have slighlty different forms, but bot work with Confluence.)
* Software project type does ++not++ support forms.
* Confluence Cloud does ++not++ support HTML snippets, so using a Issue Collector is a no-go.
* If you are locked to using a Software Project type, there is a **++workaround++** :
  1. Create a Business or Service Management project to act as a forwarding hub. (Let's call it "Forward HUB")
  2. Create a form using that and put it on a Confluence page.
  3. Create automation to "Forward HUB" to move/copy the issue to another project of your choosing (the Software project) and then delete the original issue, if you need or want.


author: Alex Medved _ConfiForms_
body: Hi [@L?ki](/t5/user/viewprofilepage/user-id/5226190)

Probably using a Jira collector <https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/>

(but I think you will still need an HTML macro / plugin on cloud)

Alex

comments: author: L?ki
body: Thanks for the response, Alex.

Yeah it seems that the issue is in the inability to implement the Issue Collector to a Confluence page, since HTML macros for cloud are seemingly unavailable without plugins.

Getting plugins accepted by ICT is usually a pretty heavy process, so therefore I try to avoid those until absolutely necessary.

If anyone knows a way to embed or otherwise add the Jira Issue Collector to Confluence cloud pages, I'm all ears.


Tags: cloud

confluence-cloud
I don't want to make the parent issue done when the status of all child issues is not "done"
Asked by koutarou ishibashi:

Is there a way to prevent the status of the parent issue from being done if the status of all child issues is not in the done state?


Answers:
author: Naveen Kumar_Appfire
body: Hi [@koutarou ishibashi](/t5/user/viewprofilepage/user-id/5308713)

We suggest you use the JMWE app to achieve the use case you are looking for

[https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud\&tab=overview.](https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview)

After installing the JMWE use the below validator to achieve the same

* Linked Issues Status Validator (JMWE app)

Refer to this article for configuring the Validator <https://appfire.atlassian.net/l/cp/At9pX2Dk>


Tags: cloud

confluence-cloud
[Export] Can't export a page as Word
Asked by V??ng Ch?:

I can't export any page in my space

Same error shown as below

![error.png](/t5/image/serverpage/image-id/294799iED36334F36E8412D/image-size/large?v=v2&px=999 "error.png")


Answers:
author: Dan Breyen
body: Hi [@V??ng Ch?](/t5/user/viewprofilepage/user-id/5376917) welcome to the community. Does this happen to every user on your site? Have you tried different browsers? Have you tried another space, do they export there?

I found this other community article [Cannot-export-to-word](https://community.atlassian.com/t5/Confluence-questions/Cannot-export-to-word/qaq-p/1048834) where images were removed and then the article exported.

Does that at least work for you?

comments: author: V??ng Ch?
body: Why can't export with image? I think it is a system bug, it should be exported posibility


Tags: cloud

confluence-cloud
How can i connect Confluence with Jira
Asked by Sancket Sawant:

How can i connect the confluence with Jira


Answers:
author: Ste Wright
body: Hi [@Sancket Sawant](/t5/user/viewprofilepage/user-id/5364766)

In Cloud, Jira and Confluence are connected natively out of the box.

What are you trying to do between Jira and Confluence? If you can give us your specific needs, we can help suggest how to achieve them!

Ste


author: Seng Pang
body: Hi [@Sancket Sawant](/t5/user/viewprofilepage/user-id/5364766)

Based on the deployment type and tags, we can see it's Cloud platform.

For Cloud products, the Jira and Confluence of the same site are connected together by default.

In the event you might be interested to link a Cloud platform with Server platform, may refer [documentation here](https://confluence.atlassian.com/enterprise/integrate-confluence-cloud-with-jira-server-1101925671.html).


Tags: cloud

confluence-cloud

jira-cloud
Change ownership of space
Asked by V??ng Ch?:

Dear Confluence Admins

I have a confluence space in <https://vinhomes-smc.atlassian.net/> with admin account by v.vuongch@vinhomes.vn

But for now, currently admin account has been suspended so I can't access to my space

Could you please help change admin account to vuongchu09@gmail.com?

vuongchu09@gmail.com is an adminstrator account in the past

Thank you


Answers:
author: V??ng Ch?
body: Is there any support, please?


Tags: cloud

confluence-cloud
Post-Mortems created after 2023-06-26 don't have the retrospective label. The template has the label
Asked by 116_Tarushi Bhandari:

Post-Mortems created after 2023-06-26 don't have the retrospective label. The "postmortem page template" has the label but its not being copied to the new doc.

The impact of this is that the "Recent Post-Mortems" list isn't accurate. What can be done about this?


Answers:
author: Brant Schroeder
body: [@116_Tarushi Bhandari](/t5/user/viewprofilepage/user-id/5209317) how are you creating the new pages? Are they using the template?

comments: author: 116_Tarushi Bhandari
body: Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) , Yes they are using the postmortem template with some changes to it.  
I'm not creating the confluence pages manually. I'm triggering a workflow through Rootly and using http client for adding "retrospective" label since the label wasn't automatically being picked up by the template on confluence for some reason unknown.


Tags: confluence-server

server
Appreciation Page for Team Members?
Asked by deni:

Hi everyone, I want to ask if is there any confluence template or feature that can make One page to show appreciation to team members? The idea is I want to appreciate the "person" who had a good performance in last week, maybe similar to the Facebook homepage, the others can react to the post also can comment


Answers:
author: Andy Gladstone
body: [@deni](/t5/user/viewprofilepage/user-id/1981524) there is a Marketplace App, which I have not (yet) tried that seems to create this functionality in Confluence.

[https://marketplace.atlassian.com/apps/1218524/recognitions-for-confluence-cloud?hosting=cloud\&tab=pricing](https://marketplace.atlassian.com/apps/1218524/recognitions-for-confluence-cloud?hosting=cloud&tab=pricing)

Check it out.

I hope this helps!

comments: author: Andy Gladstone
body: [@deni](/t5/user/viewprofilepage/user-id/1981524) if my answer helped you, kindly mark it as accepted so that others looking for similar content can find and trust it.


Tags: cloud

confluence-cloud
Creating hyperlinks as a search function
Asked by Shane Cooney:

Hi Everyone,  

I was wondering if it is possible to make a hyperlink a search function in Confluence.

Something similar to say

confluence.xyzcompany.com/pages then put in the search string you want the link to search for.

My rough idea would be to have

confluence.xyzcompany.com/pages?search="Blah Blah"

Is something like this possible?


Answers:
author: Brant Schroeder
body: [@Shane Cooney](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5376816) Welcome to the Atlassian community

You can go to the advanced search page in Confluence and it will create a search URL that you can copy and used based on the different filters that you put in place. You can also create your own CQL query as that is all the advanced search page is doing.

comments: author: Shane Cooney
body: That is exactly what I wanted to do. Thanks Brant.


author: Seng Pang
body: Hi [@Shane Cooney](/t5/user/viewprofilepage/user-id/5376816) ,

You may want to try something as below:

*confluence.xyzcompany.com/wiki/search?text=\<Blah\>*

Replace the **\<Blah\>** with the word you prefer.

Aside from that, have you also tried the live search macro? If that helps?


Tags: confluence-server

search

server
Confluence 7.4.18 table merge cells fails with adjacent cells.
Asked by Brian Woodard:

When editing tables in Confluence server 7.4.18, the Merge Cells button in the header bar fails if merging two adjacent cells in one row. It works if merging two adjacent cells in two or more rows. My workaround is to either duplicate the row, merge the cells in both rows, then delete the duplicate row, or perform the merge by editing the source. Is this a known problem?

Thanks!


Answers:
author: Dan Breyen
body: Hi [@Brian Woodard](/t5/user/viewprofilepage/user-id/5376807) welcome to the community! I did a quick search in Atlassian's Jira site and found this issue [CONFSERVER-58765](https://jira.atlassian.com/browse/CONFSERVER-58765) which sounds like the issue you're having. (Or at least I think so.) You could vote for and watch it for updates.

I did a quick test in Conf Cloud and it seemed to work for me.

Hope that helps!

comments: author: Brian Woodard
body: Thanks Dan!

This is a little different in that I'm not trying to copy, just merge. I do notice that sometimes if I save my edits and return to edit mode, the merge will sometimes work. It appears to vary with the content and format.


Tags: confluence-server

server
How to move subtasks and checklist that have not started in a JIRA cloud story to another story
Asked by Reynalda Torres:

I have a stories that have either subtasks or checklist that have not started and I would like to move them to a new story. Should be simple..., we are using JIRA Cloud.

So on my board I have a story that has subtasks, some of the tasks are done and others have NOT started yet. I would like to move all the NOT started subtasks to a new Story.

My thought was to create the NEW Story first than move the NOT started subtasks to the new Story but I am not finding anything on youtube that has the same look and feel of JIRA CLOUD.

Please provide the correct steps for JIRA CLOUD interface.


Answers:
author: Bill Sheboy
body: Hi [@Reynalda Torres](/t5/user/viewprofilepage/user-id/3885852)

What problem are you trying to solve by doing this, and how often does this need happen? That is, "why do this?" Knowing that might reveal other solution approaches the community can suggest.

Until we know that...

When your team created the Story, with any Subtasks or Checklists, they probably thought those were *in the scope of work to complete the Story*. And the team probably sized / forecasted effort and planned based on that understanding.

Moving the Subtasks and Checklists to another Story may have unintended consequences, such as making forecasting less accurate, or confusing stakeholders who are trying to understand progress. And if this movement of Subtasks and Checklists happens often, that may indicate other problems with backlog refinement and planning. Perhaps discuss with the team why this symptom happens to decide alternatives to try.

Kind regards,  
Bill


author: Wojciech Wardaszko _HeroCoders_
body: Hi [@Reynalda Torres](/t5/user/viewprofilepage/user-id/3885852)

[@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199)'s answer looks like the easiest way to move subtasks, but you also mention checklists in your question.

Checklist is not a native Jira feature, so you must use some checklist app. Please let us know which app is used - the right way to move them may depend greatly on this.

Cheers!


author: Duc Thang TRAN
body: Hello [@Reynalda Torres](/t5/user/viewprofilepage/user-id/3885852)

This is correct

To do this quickly, you can find all the subtasks using this JQL query :

issuetype in subTaskIssueTypes() and statusCategory = "To Do" and issueLink = {{oldstorykey}}

then do a bulk edit -\> move -\> set the parent key to the new key.


author: Nicolas Grossi
body: What about using "move issue" feature ?

Nicolas


Tags: cloud

jira-cloud
Copy "labels" from parent to child
Asked by Steve Geiler:

So I've been thinking and researching this scenerio for a couple of hours, and I can't quite believe that this is not possible:

1. I'm using Jira Plans to establish two extra hierarchy levels "Objective" and "Key Result"

2. I'm connecting Epics to Key Results through the Plans-CustomField "Parent Link"

3. Now I want to create an automation where everytime the "Parent Link" field in the Epics get's updated, the parent labels get copied to it.

I can't seem to be able to figure out, how to access values from the parent, to copy it to the child.


Answers:
author: Nicolas Grossi
body: [@Steve Geiler](/t5/user/viewprofilepage/user-id/4372719) You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/Automation-copy-label-to-custom-child-issue/qaq-p/2415624>

Nicolas

comments: author: Steve Geiler
body: Hi Nicolas,

unfortunately the example is not useful because I don't use classic issue linking, but the build in relation that's used when I use the "parent link" field.


Tags: data-center

jira-data-center

plans
Hi , Where do you go to add the table & table values in the settings?
Asked by Chetna Apsangikar:

Hi , Where do you go to add the table \& table values in the settings? I have a static table that I want to add as a default in the subtask. So I don't need to create this manually every time we generate a specific category of subtask.


Answers:
author: Nicolas Grossi
body: [@Chetna Apsangikar](/t5/user/viewprofilepage/user-id/5525320) Welcome! You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-do-we-add-a-default-value-for-a-system-field-description/qaq-p/1497722>

Nicolas


Tags: cloud

jira-cloud
What does each parameter of the Jira Logs means
Asked by Pedro Oliva Rodr?guez:

I?ve found this in the Jira Logs when I try to send an email via the Mail Queue.

2024-06-19 10:53:04,706 WARN \[\] ajp-nio-8009-exec-561 ext-aescigl 653x3899056x3 1a52rya 10. ......162,10. ........ 38 /secure/admin/MailQueueAdmin.jspa Already sending 6 mails:

I need to know what does each parameter of the logs mean. Expecially those 2 IPs, who those 2 IP belong


Answers:
author: Nicolas Grossi
body: [@Pedro Oliva Rodr?guez](/t5/user/viewprofilepage/user-id/5374308) Could you please copy the complete logs to see those Ips are you referring to ?

Nicolas

comments: author: Pedro Oliva Rodr?guez
body: I think one of those IPs is the one of my computer. I?d like not post it here.

The IPs I?m refering to are:

- 10. X. X. 162

- 10. X. X. 38


Tags: jira-unknown-hosting-type

unknown-hosting-type
How can i use automations to add user stories to a sprint when I create a sprint?
Asked by Max Boerma:

We have certain user stories that we do every sprint. I want to set up an automation that makes it so that whenever I create a sprint I, I also create user stories AND add it to that sprint and add some fields.

The first part works, when I create a sprint I create the user story. I can't get it to fill the just created sprint (and I can't fill the Story Points for some reason).

What I have now is this:

![Not working automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/330893iB9A673AEF04677D7/image-size/large?v=v2&px=999 "Not working automation.png")

I've also tried using current issue for sprint, but that doesn't work either.


Answers:
author: Bill Sheboy
body: Hi [@Max Boerma](/t5/user/viewprofilepage/user-id/5525288) -- Welcome to the Atlassian Community!

For a question like this, please also include an image of the audit log details showing the rule execution. That will provide additional context for what is happening.

You may set the sprint to the trigger one by setting the Sprint field to:

```
{{sprint.id}}
```

To do this with the Create Issue action, select the field, type in the smart value, and it will appear below the field. When it does, select it for use.

When you describe you "can't fill the Story Points for some reason", what do you observe happening?

Kind regards,  
Bill


Tags: cloud

jira-cloud
Is it possible to install add-ons for a group of users?
Asked by Coen van der Maade:

I would like to install an add-ons which should only be available for a small part of our total userbase of Jira users. And, of course I would only like to pay license fee for those users.

Is this possible and how would I organise this?


Answers:
author: Klaudia Sch?n_Deviniti_
body: Hi [@Coen van der Maade](/t5/user/viewprofilepage/user-id/3952958) ,

The app tier should always match the licensed user tier for Jira. So depending on how many Jira licenses you have, you should buy exactly the same amount of licenses for the app. There is no way to restrict license tier for a specific group of users. This is Atlassian policy, so even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

comments: author: Coen van der Maade
body: Hi Klaudia,

Thanks for the quick response.

I will link this answer back to the requester. For now it seems we will have to look for another solution than using the add-on.

Kind regards,

Coen


Tags: cloud

jira-cloud
how to track completed issues after 2 weeks?
Asked by Elliot burnett:

How can I use the summary completion pie chart to include all done tasks, not just those done in the last 2 weeks?


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Hi [@Elliot burnett](/t5/user/viewprofilepage/user-id/5525266) ?  

You can achieve it with marketplace app such as [Time in Status](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_how-to-track-completed-issues-after-2-weeks_20240621).  
With Time in Status you can display the pie chart with all done tasks.

For this simply:  

1. Click to chart view
2. Filter issues by Resolved

Pie chart will open as a default chart but you can also display your report in area, column or sunburst charts.

![?????? ?????? 2024-06-21 ? 17.53.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/331136i47303C0332DB5C30/image-size/large?v=v2&px=999 "?????? ?????? 2024-06-21 ? 17.53.23.png")  
Add-on has a [**30-day** **free**](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_how-to-track-completed-issues-after-2-weeks_20240621) trial version and free up to 10 users.  
Hope it helps ?


author: Trudy Claspill
body: Hello [@Elliot burnett](/t5/user/viewprofilepage/user-id/5525266)

Welcome to the Atlassian community.

If you are referring to the pie chart on the Summary tab like this:

![Screenshot 2024-06-20 at 9.52.04?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330918i6BC963FABC724ECB/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 9.52.04?AM.png")

...then you cannot change the filter used by those charts. That page is hard coded to display the issues on the companion Board, and for Work Management projects the boards are hard coded to hide issues that have been done for 2 weeks or longer.

You could create a Dashboard where you use a pie chart gadget that is based on all the entire project.

<https://support.atlassian.com/jira-work-management/docs/create-and-edit-a-dashboard/>

If you are not referring to the above Summary, could you provide a screen image of the pie chart/screen with which you are working?


author: Danny
body: Hi [@Elliot burnett](/t5/user/viewprofilepage/user-id/5525266)

Is this a native dashboard gadget or a custom app gadget from a vendor such as Tempo, eazyBI?

Thanks,

Danny


Tags: cloud

jira-cloud
?como recupero mi cuenta?
Asked by Leandro Hern?ndez:

quiero saber como recuperar mi cuenta


Answers:
author: Nicolas Grossi
body: [@Leandro Hern?ndez](/t5/user/viewprofilepage/user-id/5525250) Bienvenido! Podes revisar estos 2 links:

<https://confluence.atlassian.com/cloudkb/atlassian-account-restore-suspended-users-1252009972.html>

<https://community.atlassian.com/t5/Jira-questions/Recover-Jira-admin-account/qaq-p/2426025>

Nicolas


Tags: cloud

jira-cloud
Locking down the Project Category Field
Asked by Steven Janvrin:

Hello - like many Jira installations we use the Project Category field to identify types of Jira projects. We exclusively use this field for Jira administrative purposes, but recently we've found some users are adding this field to their JQL filters. Given that we change project categories values based on administrative requirements, this can and does break user filters.

Does anyone know if we can make the Project Category field "invisible" to user JQL filters?

Regards - Steve Janvrin / DTCC Jira Product Owner.


Answers:
author: Ste Wright
body: Hi [@Steven Janvrin](/t5/user/viewprofilepage/user-id/4945907)

I haven't seen this done natively, it might be possible using a scripting app - such as [Scriptrunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=datacenter) or [PowerScripts](https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?tab=overview&hosting=datacenter)?

An alternative would be to either...

* Store the administrative tracking elsewhere, or...
* Visualise each Category's ID somewhere to be used in JQL (eg. category = 10003) - the ID is static unlike the name, so the filters would still work even if the name itself was changed

Ste

comments: author: Danny
body: Ste is correct, it becomes an education and comms tasks for your Jira admins and champions to demonstrate how users can reference the category ID rather than the category name. This would reduce the impact to user filters considerably.


author: John Funk
body: Hi Steven,

Unfortunately, I don't believe you are going to be able to lock that down or hide it. You should create a new custom field that you have more control over and use that. But you won't be able to do that at the Project level without some type of add on.


author: Juan Carlos Pin
body: Hi [@Steven Janvrin](/t5/user/viewprofilepage/user-id/4945907)

Check in the Settings / Issue Settings / Fields config / In the scheme you're using, if it can be hidden. (Mine is Locked)

Thx


Tags: data-center

jira-data-center
Issue with Gitlab - Jira Integration
Asked by Shripad Rayewar:

Hi Guys,

I have integrated my Self hosted Gitlab Instance with Jira, Im Able to fetch all the issues, but when i try to create Branch for jira it gets redirected to gitlab.com (Saas Application)

Please Help to Fix the issue,

Thanks in Advance


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. When you integrated for the first did you select the selg managed option ?. By default Saas will be selected in integration page.

![Screenshot 2024-06-21 at 10.53.09?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330993iEC32C3C96D12AB23/image-size/large?v=v2&px=999 "Screenshot 2024-06-21 at 10.53.09?AM.png")

comments: author: Shripad Rayewar
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) Yes, I selected Self Managed Option, as well im able to see all the commits, branches, PR , Builds, specific to that issue on jira from gitlab, but when i try to create it goes to gitlab.com  
Attached Recording for reference

<https://imgur.com/a/q9T4tGX>

*** ** * ** ***


author: Shripad Rayewar
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) Any suggestions ?


author: Mohanraj Thangamuthu
body: Hello, It looks like same issue as listed in <https://gitlab.com/gitlab-org/gitlab/-/issues/391432>


Tags: cloud

jira-cloud