youngmon/atlassian-qna huggingface dataset:
How to link additional projects to goals
Asked by kurt.sys:

Hi,

We're having a setup where we have currently a cloud instance of Jira (skryvdev). We had setup Atlassian goals, so the skryvdev-instance is linked to the attlassian goals.

We're moving to a new instance of Jira (vandenbroele). When I want to add issues from this (new) instance to our goals, it doesn't work:

\* starting from an issue in the new instance, I want to add goals:

![Screenshot 2024-06-24 at 14.17.20.png](/t5/image/serverpage/image-id/331410iFF076D232E46D19A/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 14.17.20.png")

\* whenever I click the 'source' icon, or I choose for 'go to Attlassian home', I'm opening a page on 'teams.atlassian.com'. I see my old goals there, which is not an issue as such. However, in this page I just can't add issues from the new instance, since project on the new instance is not linked to atlassian goals. All I get is: *This issue is not in the same organisation as this goal*

\* whenever I try to add a project, the project of the new instance doesn't exist.

So it seems that I'm stuck in my goals, because the atlassian goals are hard linked to a specific instance of Jira, and I can't find where to change this (or add a new Jira instance or project to the atlassian goals).

How can I couple the project of the new instance to my atlassian goals?

Thx, Kurt


Answers:
author: YY Brother
body: Hi [@kurt.sys](/t5/user/viewprofilepage/user-id/5330690)

It seems I have the similar question. I connect a JSW epic to an Atlas goal, but cannot see the connection in that Goals screen in JSW. Maybe we need to submit a ticket to Atlassian support if no guy can answer this question from here.

Thanks,

YY?


Tags: atlassian

cloud

jira-cloud
adding validation per specific value in bulk update
Asked by Orit:

hi

I would like to add a condition to bulk update - so if value in fixversion is specific value, the bulk update will not apply on that specific issue  
can it be done?


Answers:
author: Rilwan Ahmed
body: Hi [@Orit](/t5/user/viewprofilepage/user-id/720258) ,

Welcome to the community !!

Bulk updates are applied to all the tickets which are fetched based on the JQL/Search you run. So you need to run the JQL/search with sufficient conditions so that only required tickets are displayed in the result.


Tags: data-center

jira-data-center
Change Issue Type
Asked by Vega IT:

Hi there,

A couple of questions:

1. Is it possible to change the issue type, without using the "Move" option?

I created two tasks, one after the other, on the same board, with the default workflow (made no changes to it).

I wanted to change the issue type of one of those to become a subtask, but when I click on the Issue Type icon, I don't have the option of choosing the Subtask issue.

2. If not, does anyone know why is this not possible?

It seems as though it's quite logical, to simply choose a different issue type.

Even if there is a restriction that the Subtask issue type cannot exist without there being a Parent task, that would only mean that unless there is at least one more ticket than the one you just created or you are in the process of creating, you simply cannot create a Subtask - but in any other instance, I don't see why this would be an issue (I might be mistaken)?

Thank you!


Answers:
author: Jack Brickey
body: Hi [@Vega IT](/t5/user/viewprofilepage/user-id/5527585) , assuming the underlying workflows are the same then you can change the type without "moving". Click on the type icon in the detailed issue view. Depending on your type configuration between the two type you may be prompted to make decisions, e.g if the current issue status does not exist in the new type's workflow.

![IMG_4260.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/331388iAD3602494CD43731/image-size/large?v=v2&px=999 "IMG_4260.jpeg")

comments: author: Vega IT
body: Hi there, thank you for the information! :)


author: Rilwan Ahmed
body: Hi [@Vega IT](/t5/user/viewprofilepage/user-id/5527585) ,

Welcome to the community !!

If there exists sub-task issue type in the project and you have the permission to create ticket, you will see sub-task listed when you click on Issue type Icon.

1. All you need is Create issue and Move issue permission on the project.
2. You can not convert issue with sub-tasks to a sub-task. Please remove sub-tasks first.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331391iA2279D735B9DD700/image-dimensions/294x150?v=v2 "image.png")

comments: author: Vega IT
body: Hi there, thank you for the welcome and the information! :)


author: Jovin
body: Hey [@Vega IT](/t5/user/viewprofilepage/user-id/5527585)

You can always change the issue type in 2 ways through the **...** then Move, or by clicking the issue type icon towards the top of the screen (above the Summary, next to the issue number).

Subtasks are a different kind of ticket that cannot exist without a parent, but note that you must have Subtask as an issue type in the project - see here for adding them: <https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/>

comments: author: Vega IT
body: Thank you! :)


Tags: cloud

move

subtask

ticket-type
Custom field getting reflected in wrong project
Asked by Ravina Jigyasi:

Hi,

So basically I have 3 compoany managed projects that I am running and I have created 2-3 custom filed items that we mandatorly need in two projects but the problem is the same gets reflected in the third project also...I have checked it thrice now can it be due to our three projects sharing the same workflows? or what could be the reason and how can I resolve it?


Answers:
author: Jack Brickey
body: Hi [@Ravina Jigyasi](/t5/user/viewprofilepage/user-id/5527582) , it isn't the workflow that is causing this it is the Field configuration scheme. All three projects are sharing the scheme. You will want to create a different scheme for the one project where the fields are not wanted.


Tags: cloud

jira-cloud
Tickets with "Cancelled" status (JSM) moved to next sprint (JSW)
Asked by Steven Kay:

As subject, we have noticed that JSM tickets with status "Cancelled" are being moved to the next sprint in JSW (we link JSM tickets through to our JSM board). I have checked that the "Cancelled" status is set to the "Done" category and is showing in green, but not sure what else I can check. Thank you.


Answers:
author: Jack Brickey
body: Hi [@Steven Kay](/t5/user/viewprofilepage/user-id/5462251) , I am a bit confused by the details of your post. How exactly are JSM issues included in your JSW sprints. Linking of JSM issues to JSW does not, in and of itself, present the JSM issues for inclusion into a sprint. Maybe your scrum board's filter includes the JSM issues? Can you share that?

now, regarding the canceled issues carrying over to the next sprint, I suspect the Canceled status is not mapped to the right most column. Can you share an image of the status-column mapping?

comments: author: Steven Kay
body: Hi Jack - you were right - the Cancelled status was associated with the "Done" category but WASN'T in the right most column (now moved over). I suspect that'll resolve it.

And yes, our JSW board's filter includes the JSM tickets, then we add them to sprints.

Thanks for your help,

Steve


Tags: cloud

jira-cloud

jira-service-management
How to create a board for specific teams work?
Asked by SH:

Our org has a single project for hundreds of projects. Of the 500 teams in the project, we have two teams.

Is it possible to have a single board for two teams?

Currently we have two separate boards, which is difficult to use.

Presumably, we could create a filter to chose tickets from our two teams, and use that to create a board, but it doesnt seem possible to create this filter. What other options are there? Maybe we could use a label for all tickets, but this would lead to tickets created without the label not showing on the board, and becoming "lost".

Another option might be if JQL can list all tickets for a specific list of initiatives, and we try to not create new initiatives?


Answers:
author: Jack Brickey
body: Hi [@SH](/t5/user/viewprofilepage/user-id/5513522) , the term "team" can mean a lot of things. In your case does it refer to the Atlassian "Team" feature? If so, have you tried editing the board's filter to be of the form - team in (a, b)...

comments: author: SH
body: Thanks for the reply. When you create a story or similar ticket, there is a drop down for team. Developers belong to a team. I tried creating an advanced search filter along the lines of team in (a,b) and team="a" but these either give an error or return no tickets. Reading the search documentation, they say that search on teams is not possible.

The board we are using is for the team. There does not seem to be any way to edit it. Im guessing its something system generated.


author: SH
body: Note, our or places severe restrictions on jira. We can only create tickets and sprints, we cant edit workflows or create anything useful such as a project. We are looking for creative ways to get around the restrictions imposed.


Tags: data-center

jira-data-center
We cannot access the screens to update our payment information.
Asked by Caglar KIZILBULUT:

![Screenshot 2024-06-24 135100.png](/t5/image/serverpage/image-id/331368iECE32F26EB485B44/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 135100.png")

We complete the steps as described in the community but we cannot reach and update our payment. Urgent


Answers:
author: Rilwan Ahmed
body: Hi [@Caglar KIZILBULUT](/t5/user/viewprofilepage/user-id/5141899) ,

Contact Atlassian Support directly from <https://support.atlassian.com/contact/#/>.

Select "Billing, Payments and Pricing" under "What can we help you with?"

comments: author: Caglar KIZILBULUT
body: Thanks for the reply, problem solved.


author: Jack Brickey
body: What steps are you referring to? The Community is a great place but not all info here is accurate for various reasons including changes in the products sine the post was made.

What exactly are you trying to do? If you simply want to access the billing page you need to be sure that you are listed as a billing contact.


Tags: cloud

jira-cloud

jira-service-management
Can I add a new status to Issue? Where to added?
Asked by Kinze Ren:

Can I add a new status to Issue? Where to added?


Answers:
author: Walter Buggenhout
body: Hi [@Kinze Ren](/t5/user/viewprofilepage/user-id/5059522) and welcome to the Community!

You don't add a status to an issue, but rather to a workflow. You can then use that status to the issues that are using that workflow.

Where you add a status depends on the type of project you are in. You can usually see that on a board, near the bottom left corner of your screen, where Jira says you are in a *team managed* or a *company managed*project.

In a team managed project, you can find the workflow for each issue type from *project settings \> issue types.* After selecting an issue type (e.g Task), you should see an **Edit Workflow** button near the top of your screen.

In company managed projects, you can find workflows via *project settings \> workflows*. Editing them requires Jira Administrator permissions.

Hope this helps!

comments: author: Kinze Ren
body: Thank you, my issue be resoved.


Tags: cloud

jira-cloud
How to migrate onprem jira data to jira cloud?
Asked by Manish Jasoriya [X]:

How to migrate onprem jira data to jira cloud?


Answers:
author: JM Perrot
body: Hello [@Manish Jasoriya \[X\]](/t5/user/viewprofilepage/user-id/5527533)

Migration is both an easy and complex topic.

To carry out a migration, you can check this documentation:

[Cloud Migration Guide](https://www.atlassian.com/migration/plan/cloud-guide#atlassian-team)

To begin, you need to be an org administrator. If you are, go to the Jira settings of your DC instance, select "System," and then "Migrate to Cloud."

Once there, you can follow the different steps of the Jira Cloud Migration Assistant (JCMA) like App assessment, User assessment, etc., and proceed with the migration.

Hope this helps!


Tags: cloud

jira-cloud
how to search for tickets for specific team(s)?
Asked by SH:

How to search for tickets belonging to specific teams?

Ive tried the following jql:

team = "ABC:project\>my team"

But it finds no tickets. There are thousands of tickets for this team.

Ive also tried:

team = ABC:project\>my team

and

"team" = "ABC:project\>my team"

Any suggestions?


Answers:
author: Duc Thang TRAN
body: Hello [@SH](/t5/user/viewprofilepage/user-id/5513522)

If your team name is **ABC:project\>my team**, then the first request looks correct to me.

team = "ABC:project\>my team"

Otherwise, you can use the team's ID, which you can find in your team's URL.

comments: author: SH
body: Interesting, so there is something wrong with our Orgs jira preventing searching on team name. How do I find the team ID? I dont know what the teams url is? If I open the team undr "teams" tab at the top, our team is missing.


author: SH
body: Ok, by luck found that "Assigned Team" works, but team does not.


Tags: data-center

jira-data-center
Jira Align question regarding Roadmaps
Asked by Linda Redgate:

Within the Jira Align Roadmap view where capabilities are shown with their child features

Is it possible to baseline this view at the start of the PI and then see any subsequent changes against that baseline as the PI progresses?


Answers:
author: Linda Redgate
body: I am aware of that but that means it is a very manual process to check each line against the baseline


author: Shane Gallen
body: Hi Linda,

Currently with Jira Align Roadmap, you can take a snapshot of a moment and time using the "Detached Instance" functionality.  

This will provide you with a visual comparison for any changes.

comments: author: Shane Gallen
body: Hi [@Linda Redgate](/t5/user/viewprofilepage/user-id/5004578) ,

Currently with Jira Align Roadmap, you can take a snapshot of a moment and time using the "Detached Instance" functionality.  

It isn't quite a baseline, however, it will provide you with a visual comparison for any changes.![Screenshot 2024-06-28 at 12.59.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/332369i998D04C2A78CB9FA/image-size/large?v=v2&px=999 "Screenshot 2024-06-28 at 12.59.17.png")


Tags: cloud

jira-align
Is it possible to add people as a viewer in Jira (Free Plan), alongside administrators?
Asked by Shazia Khan:

Hi there,

Is it possible to add more people as a viewer in Jira (Free Plan), alongside administrators? We now have 10 active users who are automatically added as an administrator. Thus, we already reached the limit of 10 active users. Is it still possible to add more people, but with viewer rights? So, they can only see the project board, backlog and timeline, without the permission to edit anything. Or does that also add to the 10 active users which we already have?

And if the aforementioned is indeed possible, how can I add more people to our project board as a viewer? Looking forward to your reply.


Answers:
author: Walter Buggenhout
body: Hi [@Shazia Khan](/t5/user/viewprofilepage/user-id/5349559) and welcome to the Community!

No. On a free plan, all users have full admin permissions and you cannot configure permissions.

Hope this clarifies!

comments: author: Shazia Khan
body: I see, thanks for your reply Walter! I was curious to know as I saw this community post went by = [Solved: Grant View only access free of charge (atlassian.com)](https://community.atlassian.com/t5/Jira-questions/Grant-View-only-access-free-of-charge/qaq-p/2558717)

So, it is not possible for a free plan to add someone with view only access? The steps mentioned in the community post above (see link) states there is a way.

Kind regards,

Shazia


author: Trudy Claspill
body: Hello [@Shazia Khan](/t5/user/viewprofilepage/user-id/5349559)

I am the author of the answer you are referencing. Please notice that the post was for a paid plan (Standard) rather than the Free plan. Also note that my answer talks about changing the Permissions for projects. Customizing Permission is not supported for Free plans as per [this documentation](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/).

So, no, for the Free plan there is no **native**way to grant View only access to users without also granting those users licensed access to your instance.

You could look for a third party app that would enable you to share the Jira information with other users without granting them licenses.


Tags: cloud

jira-cloud
Custom Field Filtering
Asked by Marc Jason Mutuc:

I'm currently working migrating to Cloud.

I noticed that on DC, we have this on custom fields:

![image.png](/t5/image/serverpage/image-id/331363iD6C075675CA72AC1/image-size/large?v=v2&px=999 "image.png")

Also on screes, I can see the type of field and has the "Show when empty" option.

Is this provided by an app or is just on DC? I think it is just on DC but would like to consider the answers of the community.


Answers:
author: Trudy Claspill
body: Hello [@Marc Jason Mutuc](/t5/user/viewprofilepage/user-id/527585)

In Jira Cloud the Custom Fields screen has a similar display:

![Screenshot 2024-06-24 at 9.50.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331478i76619A044445300F/image-size/large?v=v2&px=999 "Screenshot 2024-06-24 at 9.50.38?AM.png")

The "Hide when empty" option is not available in Jira Cloud in the Screen configuration. Instead "Hide when empty" is part of the Issue Layout.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/>


Tags: cloud

jira-cloud

jira-data-center
Automatic notification in a single email for all tickets with due date tomorrow
Asked by Sara Valoti:

Hello everyone!

I would like to receive a single automatic e-mail from Jira every day containing a list of all tickets expiring the following day. How could I do this? thanks in advance.


Answers:
author: JM Perrot
body: Hello [@Sara Valoti](/t5/user/viewprofilepage/user-id/5486503)

To do that, you can use filter subscription.

You can create a filter like this:

    project = XYZ AND duedate <= endOfDay(1)

Once done, go to "All filters," find your filter, click on the three dots, select "Manage subscriptions," and create a new subscription.

Hope this helps!

comments: author: Sara Valoti
body: Hi JM Perrot,  
yes of course it was helpful, thank you very much!  

<br />


author: Victor - Modus Create
body: Hi [@Sara Valoti](/t5/user/viewprofilepage/user-id/5486503) ,

Other than what was mentioned by JM Perrot , you could also achieve this utilizing Notification Assistant for Jira Cloud.

For more details: [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)

Hope it helps.  
Cheers,  
Victor


Tags: cloud

jira-cloud
How can i get audit log for the changes done in priority scheme?
Asked by Sunilkumar k:

Hello,

I had set the default priority to medium in priority scheme, some how it got changed to Low, is there any way to check in audit logs who changed it ?

Or by any chance the default priority is changed because of the Jira release ?

Thanks in Advance !


Answers:
author: Mohammed Yousuf
body: Hi Sunil,

Thank you for reaching out. At this time, [priority scheme](https://support.atlassian.com/jira-cloud-administration/docs/manage-priority-schemes/) changes are not tracked in Jira via the [audit log](https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/).  

We do have a feature request to add priority scheme changes to the audit log:

* <https://jira.atlassian.com/browse/JRACLOUD-78430>

You can find our policy on how we prioritize feature and improvement requests [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html). I encourage you to share your experience in the comments for our Team to see and watch the ticket to be notified about updates.

Regards,

Yousuf


Tags: audit

audit-log

cloud

jira-cloud

jira-release

jira-software

jira-support

priority

priority-scheme
Help me organize the OR and Sterile Processing!
Asked by Jordyn:

I've been using Trello to manage the entire sterile processing department. I've found it extremely helpful. I made this a one stop shop for everything spd. I plan on this growing into something larger if it will. I created a board for each specialty, one for general, urology, eyes, Ent, plastics, ocular plastics, and gyn. I added information about sterile processing on its own board. The information for each board and specialty is unique to its own board and specialty. I create a board just for the schedule. I have 4 tabs within this board named, OR 1, 2, 3, \& 4. This represents each OR. I would like to move the instrument cards from the specialties and place them in the corresponding OR's for the day in which they are needed. I know and understand how to move them manually. Given that any specialty could be placed in any room anytime of the day, I'll move them manually. However, I would like to create and easier way at the end of the day for the cards in the assigned OR's to return to their original boards and assigned cards they came from. Does this make sense? I know Trello has board and card buttons. Unfortunately, I don't know if I need to make a tag for each card in each board to automate this process at the end of the day or if I could set some sort of time automation process for them to return to their original board. Needless to say, how could I make this process happen automatically or by the click of a button? thank you so much!


Answers:
author: Theodoro Reato
body: Hey Jordyn,

I'll open a ticket on your behalf where we can discuss your case in detail,

I believe it'd be better,
Issue with access to my account/lost personal data!
Asked by Tatiana Raiman:

Hello, I used Trello for a very long period of time and there are a lot of my personal information.

My account was linked with email t.raiman@mail.ru and today (11.08.2023) I couldn't log in and saw that my account is inactive.

I read news that Atlassian started the company of deactivation accounts in Belarus and Russia and there had to be notifications before it in order to copy personal data.

I checked my mailbox, NO notifications were sent me notifying me about inactivation. I had no time and knowledge what will happened.

**Keeping in mind this I would like to ask for a help: i need to copy/restore/save my personal data which I hadn't opportunity to transfer.**

**Could you please help me?**


Answers:
author: Evgenii Repin
body: Same problem with an account repinmail@gmail.com


Tags: russia-sanctions
?????????? ????????
Asked by mtbst:

??????? ???????????? ??? ??????????????. E-mail ? ???????????? ????????? ?? ??? (? ??? ????? ? ????? ??? ???).

??????? ???? ???????????? ??????? ?? ?????, ??? ?? ????? ???? ??????? ??????, ???? ????????? ?? ? ????? ??????? ? ???? ?????.

??????? t.mishalova@gmail.com


Answers:
author: ????
body: ??? ??????? ????????? ???????


author: Tatiana Raiman
body: ??????????? ????????, ???? ?????.

??????? ???????? ??? ? t.raiman@mail.ru.

????? ?????????? ?????? ??????????, ??????????? ?? ????.

comments: author: scorpi7
body: Please grant access to create a backup copy of my account pumbum@bk.ru

<br />

??????? ???????????? ?????? ? ???????? ??????, ????????? ????? ????? ???????? pumbum@bk.ru


Tags: russia-sanctions