youngmon/atlassian-qna huggingface dataset:
Marking Version released doesn't display the issue counts
Asked by Joe Belfer:

When I go to mark a version as released I get the below message:  

This release contains {issues, plural, one {{issues} unresolved issue} other {{issues} unresolved issues}}.

How can I change that to what it was?

Thanks.


Answers:
author: Alex Ortiz
body: [@Joe Belfer](/t5/user/viewprofilepage/user-id/5601879)

Do you have a screenshot of where you are getting this message? I'm trying to replicate it.


author: Benjamin
body: HI [@Joe Belfer](/t5/user/viewprofilepage/user-id/5601879) ,

It's a strange one. I see it happen to one of my projects but the other ones okay. For now, if I wanted to check, I just click on the release name on the list and it will take me to a page to see the count. I tried creating a new version to see if I could merge it into as a workaround but still the same issue. I haven't seen how this issue occur but all my other projects are okay. Hopefully, this helps at least get the count even though I don't have a solution to revert the message.


Tags: cloud

jira-cloud

release
Getting 'Field 'End Date' does not exist or you do not have permission to view it.
Asked by Vijay Kumar:

I am trying to create an automaton. The automation is that JIRA should be able to send a email notification to some of the project team members just two days before the end date of the sprint, saying these are the issues currently are NOT in DONE status. As part of this automation, where I need to provide JQL, and i am providing below JQL,  
++sprint in openSprints() AND "End Date"\<= startOfDay(2d)++   
But while validating query, its giving me below error,  
![Error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349349i1F89F46E9BC54A62/image-size/large?v=v2&px=999 "Error.PNG")  
I tried to fix this error by providing end date field is following ways,  
1) "End Date"  
2) EndDate  
3) endDate  

None of this helped. Now i started getting the doubt that, my JQL itself is correct or not.   
Can somebody help me on this please?  


Answers:
author: Bill Sheboy
body: Hi [@Vijay Kumar](/t5/user/viewprofilepage/user-id/5601861) -- Welcome to the Atlassian Community!

The sprint's endDate attribute is not available with built-in JQL, and so may not be used in a query.

If your sprints are occurring on a consistent cadence you could try a Scheduled Trigger rule, selecting the starting point and frequency to align with your sprint's time frame. This may be the simplest approach (other than the team just reminding itself at the daily standup).

Another alternative is to run your rule every day, gather an example issue in the openSprints() and then check the smart value for the endDate to determine if it is within 2 days. <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/#--sprint-->

Kind regards,  
Bill


author: Semih Tolga Yazici
body: Hey Vijay,  

I will try to help you in 2 different ways.

1. First you can create a scheduled automation rule.
2. And add a JQL condition like that: sprint in openSprints() AND statusCategory != Done
3. Add advance compare condition  
   {{sprint.endDate.diff(now).days}} (if this does not work find a smart value in a same purpose)  
   Equals 2
4. Send email notification.

<br />

Secondly and easier way,  
You can just use the JQL that you're created and Add a subscription for it according to relevant project members and send daily emails for the all open issues.  
To be able to do that just save the JQL as filter and Add subscription.  


Tags: automation

jira-automation

jql
Is there a way to get my points back from my old Community account ?
Asked by Scott Schellhardt:

I had an Atlassian Community account set up with my previous company email and was weondering if there was a way to get my profile back ?


Answers:
author: Bill Sheboy
body: Hi [@Scott Schellhardt](/t5/user/viewprofilepage/user-id/5601866) -- Welcome to the Atlassian Community!

Short answer: maybe.

I recommend waiting for one of the community champions / administrators to respond...or ping one of them by name from the Welcome or Kudos groups for their input.

The last time I did what you describe was a couple of years ago. At that time, my level progress and some badges were saved and everything else was reset to zero. Since then the community migrated to some new tooling so perhaps the admins have more "tricks" to help now.

Kind regards,  
Bill


Tags: cloud

jira-cloud
How to use the trigger target start/end date in Jira Automation?
Asked by Taylor Douthitt:

I have an automation rule that created 5 sub-tasks under a task that is assigned to different users when a certain component is added. I would like for the target start/end dates to be the same as the trigger issue (originally created task). I've been able to use the "Additional fields" to assign target start/ends dates such as:

"Target start": "{{now.jiraDate}}", "Target end": "{{now.plusWeeks(4).jiraDate}}"

but I don't know the smart values I need to use to pull that date from the trigger issue. Any ideas?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349346iEBB9F1B63746AA95/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Samuel Gatica
body: Hi [@Taylor Douthitt](/t5/user/viewprofilepage/user-id/5324117)

* You can copy the date using the following:![Screenshot_6.png](https://community.atlassian.com/t5/image/serverpage/image-id/349350iE2F6E47F80E9C2BE/image-size/large?v=v2&px=999 "Screenshot_6.png")
* Or using Advance field try using the following:

{  
"fields": {

"Target start": "{{triggerIssue.Target start}}",

"Target end": "{{triggerIssue.Target end}}"

}  
}

Hope this helps

Best regards

Sam

comments: author: Taylor Douthitt
body: The advanced field works great, thank you! I've tried the "Copy Start Date from Trigger Issue" before and it didn't do what I was needing it to do


Tags: data-center

jira-data-center
How to access the "Labels" field in jira post functions (condition)
Asked by Lakshmi S:

Hi Team,

I need to access the value of the "Labels" field in the workflow post function. My requirement is to create a ticket from one project to another when both the "Components" and "Labels" fields have some value. I've added the condition for components, but I'm unable to access it for labels. Can you please provide suggestions on "Labels"  

<br />

Component : 'jira' in issue.components\*.name


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952)

Since you tagged 'scriptrunner' in this question I will assume you have it.

A similar question was answered about a year ago here:

<https://community.atlassian.com/t5/Jira-questions/Scriptrunner-condition-if-value-is-present-in-labels-field/qaq-p/2398520>

Please review [@Evgenii](/t5/user/viewprofilepage/user-id/3993514) 's answer and if that solves your issue.


Tags: data-center

jira-data-center

scriptrunner
Automation Rule Card Cover Images
Asked by Damian Parker:

I have created a rule to take the attachment image from the parent (Epic) and attach it to the story so that I can have that image on the cover card, however, it doesn't seem to recognize the automation rule has attached an image. Image below shows:

* Card cover images are switched on
* Rule audit is successful
* Story is updated with the attachment
* Card in the board 'to do' shows no card cover image

If I attach this manually, it works.

*** ** * ** ***

![Untitled.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349340iC608E0F30EC17F05/image-size/large?v=v2&px=999 "Untitled.jpg")

*** ** * ** ***


Answers:
author: Bill Sheboy
body: Hi [@Damian Parker](/t5/user/viewprofilepage/user-id/5428424)

Short answer: it seems cover images can only be set by some code in the UX; they cannot be set with automation rules or the REST API.

I experimented a bit and this is not a permissions issue (for the rule) or a problem with the attachment not copying correctly. It seems the board's user experience (UX) code sets some attribute for the current, first manually-added attachment to be the one used for the cover image.

An experiment I did to confirm this behavior: with a rule to copy the attachment from a parent issue (as you did), the cover image did not display. Then I manually added another image attachment to the new issue and the cover image appeared *with the second attachment*.

In the developer community, I found a post indicating there is no REST API support for detecting / setting the cover image: <https://community.developer.atlassian.com/t/is-there-a-jira-api-call-that-will-tell-me-if-a-cover-image-is-assigned-to-an-issue/51850>

Kind regards,  
Bill

comments: author: Damian Parker
body: Thanks for checking Bill! I assumed this would be the case but I'm by no means an expert in this area so on the off chance that someone had a solution; I thought I'd post it up. Thanks for responding so quickly too!


Tags: cloud

jira-cloud
Automation to add child tasks and subtasks to an epic level issue type
Asked by Elif Alverson:

Hello,

I created an Epic Level - Hierarchy Level 1 - issue type called X. I would like to have tasks and subtask associated with X issue type. I created this automation , but am not sure how to create these tasks as child and subtasks for the Main Project. Any idea what am I missing?

Thank you.

![Screenshot 2024-09-25 at 2.57.26?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349338iE82A1C8231CC6E70/image-dimensions/286x188?v=v2 "Screenshot 2024-09-25 at 2.57.26?PM.png")


Answers:
author: Josh Costella
body: Hi [@Elif Alverson](/t5/user/viewprofilepage/user-id/4707500)

I think setting it up like this would give you what you are looking for. You'd want one condition to be related issues and then you can choose that the Stories/Tasks are not present.

![automation.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349345i0F1E8C878B2C2028/image-size/large?v=v2&px=999 "automation.jpg")


author: Vanna Smith
body: I do believe it's missing the command line on your syntax code


Tags: automation

cloud

issue-type

jira-automation

jira-work-management

jira-work-management-cloud

sub-task

tasks
Auto assign sprint like in Pivotal tracker
Asked by pascal bellerose:

In Pivotal Tracker, by default, I could set a default size for sprints and it would fill the iterations as I create cards.

Then I could just move the cards sequence in the backlog to see my sprints adjusted automatically.

This feature was really time saving.

Can I get Jira to do this for me?


Answers:
author: Mikael Sandberg
body: Hi [@pascal bellerose](/t5/user/viewprofilepage/user-id/5601868),

Welcome to Atlassian Community!

Yes, this can be done in Jira, and since you are on a premium plan you have access to Plans, and it has a feature called auto-scheduler that can set the sprint, release and team based on how you configure it. You can learn more about the auto-scheduler [here](https://support.atlassian.com/jira-software-cloud/docs/configure-the-auto-scheduler-in-advanced-roadmaps/).


Tags: cloud

jira-cloud
@tagging of users is working for past projects but not new one i created
Asked by Jayme Ward:

In all of my previous projects i could [@Tag](/t5/user/viewprofilepage/user-id/503368) in the comments and there was no issue however in the new one i created the usernames are not shown in the lists of users. I added the usernames to the Project under permissions but i can still not tag those people in comments from any issues within the new project.

Is there something i am missing on the project level that will allow me to do this functionality. Its not the Browse users and groups Global Permission as it works perfectly for the other projects.

Any help anyone could provide would be appreciated.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Jayme Ward](/t5/user/viewprofilepage/user-id/5601799)

Are you sure someone or thing didn't remove the Global permission from that project?


Tags: data-center

jira-data-center
Is there a way to prevent releases from being Archived if there are open issues in them?
Asked by Bill, Winburn:

This question was asked by a manager who noticed the releases being archived with open issues. I looked and could not find a way to prevent it. We will be upgrading soon but currently are on Data Center version 8.22


Answers:
author: Benjamin
body: Welcome [@Bill, Winburn](/t5/user/viewprofilepage/user-id/5328691) !

Haven't seen something OOTB that provide that functionality. As far I've known, the archiving remain flexible and allows to unarchive to make additional modification as needed. May suggest taking a look a the atlassian marketplace to extend capabilities.

One thing you can do is to grant admin permission to a responsible few. Only those who have project admin permission would be able to manage the versions.

Hope this helps.


Tags: data-center

jira-data-center
How to automate a label without erasing existing labels
Asked by TracieMukai:

Hi. I have automation set up to add a label when a bug is created, as well as when the status changes. I've noticed that the new label will overwrite any labels that are already there.

1. Is there a way to preserve existing labels and simply just add the new label to the bug?
2. Is there a way to overwrite a specific label but not overwrite other labels?

Thanks in advance!


Answers:
author: Mikael Sandberg
body: If you click on the ellipsis menu you have the option to add/remove a label instead of overwrite the existing ones.

![Screenshot 2024-09-25 at 11.00.10?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349322i65B0B0C559F0ECE1/image-dimensions/471x308?v=v2 "Screenshot 2024-09-25 at 11.00.10?AM.png")


Tags: cloud

jira-cloud
Problemas para cerrar sprint
Asked by Carmen Irais Mata Rodriguez:

Buenos dias comunidad, quisiera pedir su apoyo para poder solventar esta falla, tengo un sprint, que no puedo cerrar, ya vi la ayuda y ya estan todos en terminado con resolucion, ya valide en la configuracion del tablero que no tenga estados con alerta, pero siguen mandando error.

Alguna sugerencia?![error sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/349316iA43B8FDF7DE10CEB/image-size/large?v=v2&px=999 "error sprint.png")![sprint2.png](https://community.atlassian.com/t5/image/serverpage/image-id/349317i49D97EBE3B30A42F/image-size/large?v=v2&px=999 "sprint2.png")


Answers:
author: Samuel Gatica
body: Hola [@Carmen Irais Mata Rodriguez](/t5/user/viewprofilepage/user-id/5214113)

Es posible que haya una **propiedad** en el flujo de trabajo que impida la edici?n de un problema mientras est? en ese estado. Parte del proceso de cierre del sprint puede consistir en intentar cambiar un problema en dicho estado.

Te recomiendo echar un vistazo a las propiedades de estado en los flujos de trabajo que se est?n utilizando para cada tipo de problema en el sprint que est?s cerrando. As? podr?s identificar f?cilmente la causa del mensaje que est?s recibiendo.

Esta p?gina te proporciona informaci?n sobre las propiedades del flujo de trabajo:

<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>

Saludos

Sam

comments: author: Carmen Irais Mata Rodriguez
body: Hola Sam buenas tardes, a nivel propiedades no modificamos los estados puesto que no contamos con tanto expertis, tengo una duda y no se si tu me pudieras apoyar, todas las tareas principales del sprint est?n cerradas, sin embargo tienen tareas relacionadas abiertas, el usuario comenta anteriormente ya han cerrado sprint con el mismo escenario, es eso posible? De antemano gracias por tu respuesta.


Tags: cloud

jira-cloud
Advanced Roadmaps Cross-Project Release
Asked by Frank Voss:

What happed to Cross-Project Releases in the Advanced Roadmaps?? You used to be able to hover over the project releases category and see the current releases in the Cross-Project Release, but this no longer works even if you click on it. Also there is no longer an edit option either. When did this change as it is now becoming unusable. Please help am I missing something??


Answers:
author: Josh Costella
body: Hi [@Frank Voss](/t5/user/viewprofilepage/user-id/5251952)

Are you not able to see the cross project release when clicking on the release icons in the timeline view? You can see an example here. <https://support.atlassian.com/jira-software-cloud/docs/track-releases-from-your-timeline/>

comments: author: Frank Voss
body: Yes I can see it there on the timeline, but it still does not let me edit the release even though it has an option to, it just offers me to create a new cross-project release. When in the Releases view on the left panel I used to be able to hover over the project releases header and it would show which releases were part of the group, as well as the 3 dots allowing me to edit the cross-project release. Any help for that? Thanks


Tags: advanced-roadmaps

cloud

jira-cloud
Automations - Dynamic Subject based on date created
Asked by Justin Lehman:

Hello, I first would like to say that we are migrating to the Cloud version next week so my experience at this time is with On Prem.

I want to create an automation for tickets to be created on a weekly schedule for weekly tasks, which I already can do without issue. My ask is, how can I have the date in which the ticket is created automatically populate within the subject to help distinguish the weekly tickets?

In the example attached, I can create the automation without issue but I would like the value in red done automatically to show the creation date in the subject when the ticket is created. Any ideas or thoughts would be appreciated, thank you in advance. ![Automation for weekly ticket created.jpg](/t5/image/serverpage/image-id/349311i5D67985E51A4C6C1/image-size/large?v=v2&px=999 "Automation for weekly ticket created.jpg")


Answers:
author: Jan Westphal
body: Hello [@Justin Lehman](/t5/user/viewprofilepage/user-id/5283204)  

you can use smart values in the clou automation:  
<https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/>  

Here are the date/time smart values:  
<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>  

For your case you can get the time by using the smart value {{now}}. You can further format it the following way:  

{{now.format("MM/dd/yyyy")}}  

tldr: adding the following smart value to your Summary "{{now.format("MM/dd/yyyy")}}" will add the current date to your summary when the issue is created.  

Best regards  

comments: author: Justin Lehman
body: Thanks so much. Super helpful!


Tags: automation

cloud

jira-cloud
Cannot set All issues dashboard to private
Asked by Luis Millan:

![image.png](/t5/image/serverpage/image-id/349302i2DD358033042BD97/image-size/large?v=v2&px=999 "image.png")

when I click on the three dots, I only see Copy Dashboard option and not "Share dashboard" option:

![image.png](/t5/image/serverpage/image-id/349304i0AFB8024A901CC48/image-size/large?v=v2&px=999 "image.png")

btw, when I hover Atlassian admin under owner column, I see Account deactivated. not sure if relevant

Also, when I open this dashboard, this is what I see:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349310i16149E15B9FF05BC/image-size/large?v=v2&px=999 "image.png")

any thoughts?

thanks,

Luis


Answers:
author: Allen Chen
body: Hi Luis,

you need to have the "share dashboards and filters" global permission. Please refer to the documentation below.

<https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>

comments: author: Luis Millan
body: Thank you for your response, Allen.

I went through the doc but when I got to the global permissions in my site, I do see this already in place:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349323i7C249E35F77FB08D/image-size/large?v=v2&px=999 "image.png")

I was able to do it for a different dashboard, it is this particular dashboard that doesn't work properly, i.e. I don't see the share dashboard option.

Do I need to change the owner, maybe?

This is my migration simulation, not sure if I'm supposed to change anything like such. But I do need to make it private.


author: Allen Chen
body: Hi Luis,

The owner of this dashboard needs to include you not just as a viewer, but as an editor for you to be able to share it.


Tags: cloud

jira-cloud

jira-work-management
Search Version Range
Asked by Gillian Michaud:

How can I run a search to see all the jobs released between two sets of versions?

<br />

Example: would like to see all jobs released between 11.24.239.1 and 11.24.268.3


Answers:
author: Camilo Galleguillos
body: Hi, [@Gillian Michaud](/t5/user/viewprofilepage/user-id/5601688), welcome to the Atlassian Community!

You can search for ranges of versions using the [JQL Search Extensions](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira?hosting=cloud&tab=overview) plugin:  
<https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209551/Search+issues+by+version>

Best,

|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-374414731} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

jira-cloud
Can I have AD groups control permissions in Jira and Confluence?
Asked by David Hart:

We use OKTA with SAML as our identity provider and have migrated from server years ago. I want to be able to add users to groups and allow those groups to grant permissions in Jira, JSM, and Confluence. How can I start out going about doing with without completely re-doing our user directory.  

Thanks for your time and thoughtful consideration!


Answers:
author: Kieren _SmolSoftware_
body: [@David Hart](/t5/user/viewprofilepage/user-id/5407857) if you want to utilise the default Atlassian groups (e.g. add users to the *confluence-users* group via AD), then you might want to look at a marketplace app like [Admin Automations](https://marketplace.atlassian.com/1234013).

You mentioned not wanting to re-do your user directory, our automations allow you automatically add users to any group in your directory.   

The community might be able to give you more ideas if you can tell us more about what you're looking to achieve with your changes?

-Kieren

Co-Founder @ Admin Automations \| Ex-Atlassian


author: Samuel Gatica
body: Hi [@David Hart](/t5/user/viewprofilepage/user-id/5407857)

Yes, you can use AD groups to control permissions in Jira and Confluence with OKTA as your identity provider.

* [Using groups to assign product access](https://support.atlassian.com/user-management/docs/how-does-product-access-work/#Using-groups-to-assign-product-access)
* [Assign users to groups, project roles, and applications](https://support.atlassian.com/jira-cloud-administration/docs/assign-users-to-groups-project-roles-and-applications/)   
  * Once the groups are mapped, you can configure the necessary permissions in Jira, JSM, and Confluence by adding those groups to relevant roles or permissions (e.g., browse projects, edit issues, admin rights).

Hope this helps

Best regards

Sam


Tags: cloud

jira-cloud