youngmon/atlassian-qna huggingface dataset:
A JQL filter which queries a short text custom field provides inconsistent results
Asked by Anatolii Stehnii:

I am having quite a confusing experience. One of my filters does not work as expected: it yields different results for similarly identical queries. The part of the query which is incosistent is around a custom short test field.

Given that I have 5 tickets with "Issue ID" set to "\[UNKNOWN\] License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-info/LICENSE", I have different results for different queries:

* "Issue ID\[Short text\]" \~ "\\\\\[UNKNOWN\\\\\[ License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-i": finds nothing
* "Issue ID\[Short text\]" \~ "\\\\\[UNKNOWN\\\\\[ License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-in": finds all 5 tickets
* "Issue ID\[Short text\]" \~ "\\\\\[UNKNOWN\\\\\[ License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-inf": finds nothing

<!-- -->

* "Issue ID\[Short text\]" \~ "\\\\\[UNKNOWN\\\\\[ License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-info": finds all 5 tickets

<!-- -->

* "Issue ID\[Short text\]" \~ "\\\\\[UNKNOWN\\\\\[ License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-info/": finds all 5 tickets

<!-- -->

* "Issue ID\[Short text\]" \~ "\\\\\[UNKNOWN\\\\\[ License BeOpen app/env/lib/python3.11/site-packages/typing_extensions-4.12.1.dist-info/L": finds nothing

Expected result is that all these queries should return the same listing, because all listed conditions are true for all of my tickets.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Anatolii Stehnii](/t5/user/viewprofilepage/user-id/3230239)

welcome to the community.

I would assume that this is related to how Jira does its internal indexing for full-text search, in particular wrt. special characters. [This article](https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-using-the-text-field/) gives some insights on the matter.

If you are open to solutions from the Atlassian Marketplace, there are ways to overcome JQL's text filtering limitations. Happy to elaborate if this is something that might be of interest to you.

Best,

Hannes


Tags: cloud

jira-cloud
No estoy recibiendo emial de la notificaciones
Asked by Gonzalez Augusto Gabriel:

Hola cambie del plan Standard al Premium y ahora no recibo notificaciones. No se como se podria cambiar la configuraci?n para recibir.

![Captura.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/329133i361D338C2D75E60F/image-size/large?v=v2&px=999 "Captura.JPG")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I believe you are still on trial version which has email limit per day. Once you move to paid plan this should be auto changed to unlimited. Thanks


Tags: cloud

jira-cloud
How to filter only few assignee from project group While Create the Dashboard
Asked by sivachidambaram_g:

How to filter only few assignee from project group While Create the Dashboard.

I am trying to create the Dashboard for my support Jira queue but I want only few members tickets needs to be displayed , not all of them in dashboard. Kindly suggest how do we create this.


Answers:
author: Jack Brickey
body: Hi [@sivachidambaram_g](/t5/user/viewprofilepage/user-id/5517925) , welcome to the community.

Could you please share whether you are on a company managed or team managed project? This can be found in the bottom left-hand corner of your screen.

comments: author: sivachidambaram_g
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) Company managed


author: Jack Brickey
body: Thanks. If you indeed are referring to a "Dashboard" then you will create filters to be used to associate to different gadgets. For example...

**project = abc and assignee in (Fred, Sally, Jack, ...) and resolution is empty**

If you are actually talking about creating a Kanban or Scrum board that only shows certain assignees you could either change the underlying board filter (Configure Board \> general \> edit filter query) similar to the aforementioned **JQL**. Or, you can create a Quick filter (Configure Board \> quick filters) to show on the desired assignees. The later option offers the flexibility of seeing all assignees or limited assignees.

I hope this makes sense.


Tags: cloud

jira-cloud
Ticket doesnt Show up for everyone.
Asked by scherdin:

I have problem in a Kanban Board where some Tickets don't show up for certain People. There should be at least 10 Tickets in the Bottom row. I have the System Admin and every role on the Board, and they still don't show up. Even if they are visible to someone else.  

<br />

![2024-06-11 13_16_05-QB Board - Agile Board - Jira.png](/t5/image/serverpage/image-id/329125i275CC0AD760B883D/image-size/large?v=v2&px=999 "2024-06-11 13_16_05-QB Board - Agile Board - Jira.png")


Answers:
author: Trudy Claspill
body: Hello [@scherdin](/t5/user/viewprofilepage/user-id/5355602)

Is it true that on this specific board some people see the issues and others do not, when

- they are viewing the board at the same time, and

- none of the filters above the board are selected, and

- the Group By and View Settings are set the same way?

I see that the board encompasses issues from more than one project. I see issues from the QB and IT projects. Are the missing issues from one of those projects?

What are the Types of those projects? Get that information from the Type column on the View All Projects page under the Projects menu.

Has Issue Security been implemented for the project(s) where the missing issues reside?

comments: author: Trudy Claspill
body: Hello [@scherdin](/t5/user/viewprofilepage/user-id/5355602)

You marked my response as Answer Accepted. Did you find the root cause of your issue? If so, can you share that here to help others learn from your experience?


author: scherdin
body: Sorry I clicked it on accident, no the Problems is not solved for some reason the tickets that show up for me in ,,Themensammlung" don't show up for him. And the board Configuration is also different for him, I also shelved the Status To Do, but he can still pull it into the Swim lane. It kinda looks like he still works on an older Version of the Board.


author: Trudy Claspill
body: Hello [@scherdin](/t5/user/viewprofilepage/user-id/5355602)

Jira doesn't keep versions of boards.

The two of you may be accessing entirely separate agile boards.

The URL for the agile board will include a unique numeric ID for the board. Compare the URLs for the boards the two of you are accessing to see if it is the same or different boards. Jira does allow multiple boards to have identical names, so the numeric ID is the only way to know with certainty which board you are viewing.


author: scherdin
body: That was the Problem, thank you very much.


Tags: cloud

jira-cloud

problem

ticket
Add MP3 song to board
Asked by Staffan Hemstr?m:

Hi Jira team,

We are a couple of developers that wish to add a mp3 song to our kanban board. Every monday we have a release and wish to play a song to celebrate the release. Is it possible to have a bottom in the board which plays the song every time you press the bottom?

Best regards


Answers:
author: Aron Gombas _Midori_
body: An easy workaround you could try is adding the shortened URL of the song (maybe from Youtube) to the sprint's description field. No need for apps, but it isn't the most convenient.


author: Peter Van de Voorde
body: Hi [@Staffan Hemstr?m](/t5/user/viewprofilepage/user-id/5517904) ,  

Welcome to the Atlassian Community.   

I would recommend to look on the Atlassian Marketplace to see if there is an app that might do this: <https://marketplace.atlassian.com>  

If there is not you could always build your own integration, more information on how to do this can be found here: <https://developer.atlassian.com/>  

Cheers,  
Peter

comments: author: Staffan Hemstr?m
body: Thank you for the answer [@Peter Van de Voorde](/t5/user/viewprofilepage/user-id/781487)


Tags: jira-unknown-hosting-type

unknown-hosting-type
Post Function in automation - Create Shortcut
Asked by Mads Aagaard Andersen:

Hi.  

I would like to create a post function in a Jira automation, when a project is created to create a shortcut as well.  

I would now also like to add some shortcuts, but i cant seem to find the correct url, as the url is not changing when choosing the "add shortcut" on a project.  

This is an example of a url call i'm using elsewhere.   
<https://domain.domainname.net/rest/api/2/project/{{project.id>}}  

Related articles:

[Add, edit, or delete a shortcut \| Jira Work Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-work-management/docs/add-edit-or-delete-a-shortcut/)


Answers:
author: Bill Sheboy
body: Hi [@Mads Aagaard Andersen](/t5/user/viewprofilepage/user-id/5451520)

I do not believe that is possible with automation rules.

There is no REST API function or automation rule action to add / manage the shortcuts for Jira Work Management (JWM) projects yet.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Filter JQL - All Issues Under Initiative - For non-premium users
Asked by syed_imon:

I need a filter to find all the issues under and initiative and I need a easy, convenient and free solution to do that.


Answers:
author: Trudy Claspill
body: Hello [@syed_imon](/t5/user/viewprofilepage/user-id/5438834)

Please provide more information about how you have created your issue type hierarchy.

The native issue hierarchy is

```
Epic
|-- standard level issues (i.e. Bug, Task, Story)
    |-- subtask level issues
```

If you have artificially added another level with an Initiative issue type how do you create the relationship between the Initiative and the issue type that is its child issues? And what level in the above hierarchy is the child of Initiatives?


Tags: cloud

filter

initiative

issues

jira-cloud
Unable to link confluence document to sprint
Asked by ?lex Fulleda:

Hi, I am new to Jira. I am trying to create and link a confluence report of the sprint meeting to a sprint in Jira.

I have seen the [documentation](https://confluence.atlassian.com/jirasoftwareserver0907/linking-a-confluence-page-to-a-sprint-1224778950.html) and it shows that in the Backlog board in the top-right corner of the sprint, a "link pages" link should appear:

![Linked+pages+in+a+sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/329115iDE0D26A698934F43/image-size/large?v=v2&px=999 "Linked+pages+in+a+sprint.png")

however, in my project, it does not appear:

![Screenshot from 2024-06-11 12-46-00.png](https://community.atlassian.com/t5/image/serverpage/image-id/329119i0B48D5D5FD3AE44E/image-size/large?v=v2&px=999 "Screenshot from 2024-06-11 12-46-00.png")

I notice the general appearance is also different so maybe we are talking of two different products. Anyway, I would like to know if I can link those pages to a sprint in the version I am using and how.

I have already enabled and linked confluence to the project and I can link them to individual issues but not to sprints.

Any idea what I am missing?

Any help would be highly appreciated


Answers:
author: Trudy Claspill
body: Hello [@?lex Fulleda](/t5/user/viewprofilepage/user-id/5517857)

Welcome to the Atlassian community.

You are using the Jira Cloud (software-as-a-service) product. The documentation you referenced is for Jira Data Center (self-hosted). The two products do not offer identical functionality.

Refer instead to this documentation that is specific to Jira Cloud.

<https://support.atlassian.com/jira-software-cloud/docs/link-a-confluence-page-to-a-sprint/>

comments: author: ?lex Fulleda
body: Great, thank you!


Tags: cloud

confluence

jira-cloud
Moving JIRA to a new server - license issue
Asked by Guenter SolyMar:

Hi, when trying to move our JIRA instance to a new server by installing a new instance, the license key must provided. Using the JIRA server key from myAtlassian (expired February, 15th 2024) we get the message "We're unable to confirm that Jira license".

Any help will be highly appreciated!


Answers:
author: Trudy Claspill
body: Hello [@Guenter SolyMar](/t5/user/viewprofilepage/user-id/749952)

The tag on your post indicates you are using v9.12.9.

Is that the version you were using on the original server, or a newer version?

A Server license is perpetual. Even though your license is expired you should be able to install it. However, you can only use it with a version of the product that was released before the license expiration date.

According to [this page](https://www.atlassian.com/software/jira/download-archives) 9.12.9 was released in June 2024, which is after your license expired. Based on that page you should be able to use the version 9.12.4.

There are 9.13 and 9.14 versions that were released before your license expired, but those are only for Data Center so you can't use them.

comments: author: Guenter SolyMar
body: Trudy, thank you so much for you answer!

Now I have an issue also while updating my current server to v9.12.9.

My understanding is, that all minor versions of v9.12.x are LTS and bug/security fixes are included. Starting with v9.13.0 only datacenter licenses are maintained.

So, if I understand you right, you?ll say that starting with v9.12.4 (2024 Feb. 12th) no security updates are provided?

Regards G?nter


author: Trudy Claspill
body: Hello [@Guenter SolyMar](/t5/user/viewprofilepage/user-id/749952)
> Now I have an issue also while updating my current server to v9.12.9.

What is the problem you are having with updating your current server, with the expired license, to v9.12.9?

Addressing your question about security updated and bug fixes, as per this document

<https://www.atlassian.com/migration/assess/journey-to-cloud>

"As of 23:59 AEST on February 15, 2024, Atlassian and Marketplace Partners no longer provide technical support for any issues, security updates, or bug fixes for critical vulnerabilities. Regular security updates help protect your business from threats and vulnerabilities, so we recommend moving to our Cloud or Data Center products as soon as possible."

So, security updates and bug fixes for ALL versions of Jira Server have halted.


Tags: jira-server

server
How can we split the original estimate for a particular task?
Asked by Priti Manapure:

In a project, if a particular task has an original hourly estimate, but is performed by 4 members how can we split the estimates among these in Time Reports to track their progress?


Answers:
author: Wojciech Wardaszko _HeroCoders_
body: Hi [@Priti Manapure](/t5/user/viewprofilepage/user-id/5517838)

Welcome to the Community!

I agree with Bill, but also - If you have a task and it's supposed to take some time, I think it's either:

1. A task that should take around that much time in total, regardless of who does what  

   or
2. A set of subtasks, each belonging to a separate individual, who should have their workload estimated separately on the subtask level.

I like to remind myself that original estimate is just that - an estimate. It's to show how much time we think a task will take the first time we look at it. We can accept a more or less detailed approach as to what we want to estimate, but we shouldn't adjust the original estimate at any point once it's set - it loses its function then, which is to rate our ability to estimate workload when work is first commissioned/appointed.

All the best to you in your project management adventure :)


author: Bill Sheboy
body: Hi [@Priti Manapure](/t5/user/viewprofilepage/user-id/5517838) -- Welcome to the Atlassian Community!

Wouldn't the individuals doing the work log time as they perform the work? That would manage splitting the time for tracking, and handle situations where one person's tasks are larger than others for tracking.

Kind regards,  
Bill


Tags: cloud

jira-cloud

time-reports
Jira increases active DB sessions after DB switchover
Asked by Lukas Konecny:

Hello, our setup is Jira DC(multiple nodes) with PostgreSQL cluster DB. We have issue with high increasement of active DB sessions after DB switchover which stay on the same amount until Jira restart. This is our pool configuration:

```
<pool-min-size>250</pool-min-size>
<pool-max-size>250</pool-max-size>
<pool-max-wait>30000</pool-max-wait>
<pool-max-idle>80</pool-max-idle>
```

and connection pool after the switchover:

![image.png](/t5/image/serverpage/image-id/329096iF4FFB7EC8747DFBD/image-size/large?v=v2&px=999 "image.png")

Anybody has experience? Any parameter to tune the pool so the active sessions(which are broken obviously because we see just some on DB side) are kicked out after some time?

Thank you for each suggestion.


Answers:
author: Sagar
body: Hi [@Lukas Konecny](/t5/user/viewprofilepage/user-id/5345546) Welcome to the Atlassian community,

First you need to understand the cause of this database connection pool increased as if you tune/increase the connection pool database resources and not fixed the cause then it will not help even you increase the connection pool to max value,

So, to identify the cause, check the below parameter if they are causing any issue to increase database connection requests and your database is not able to handle those.

* Check the logs for High Traffic and Load from any account in from UI or API
* Are there any Slow Database Queries you can check it in slow query log file in the Jira home directory
* Any bot account or script is run by user causing multiple requests to Jira in short span of time.
* Enable the Jira rate limiting and observe which account is sending large amount of requests to Jira <https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html>

Also, check the related KB document from the Atlassian to get more understanding and update the parameters based on your need.

<https://confluence.atlassian.com/jirakb/operations-in-jira-server-fail-with-connection-pool-errors-in-logs-718834030.html>

comments: author: Lukas Konecny
body: Hi [@Sagar](/t5/user/viewprofilepage/user-id/2206513)

thank you for your response.

The connection pool doesn't have issue at all, you can see the active sessions are around 5 all the time. We are hitting this issue on test instance as well and there is no user traffic basically. We are just interested why the active sessions are increased so rapidly after the DB switchover and are not kicked out after some time?

We have checked the database statistics after the switchover and the DB says there is \<5 active sessions. It looks like there are an orphaned sessions which are not kicked out.

I am going to have a look on it once more again with our DB guys.

Thx.


Tags: data-center

jira-data-center

jira-server

server
Text editor for ticket creation
Asked by wilfrid nicholas:

Hello,

When creating a ticket in agent mode on a portal in JIRA or any other project, it is possible to modify the color, size, font etc... in the body of the description. On another project, however, this functionality is not available when the ticket is created. In addition, once the ticket has been created, it is possible to edit the ticket description, but the layout is completely erased and must be redone using the appropriate editor.

How can I remedy this problem?

Thank you in advance for your help


Answers:
author: John Funk
body: Hi Wilfrid,

Edit the Field Configuration for that project (and issue type if there are multiple ones in the scheme) and change the Renderer for the Description field to Wiki style.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to automate adding past month (MMM) to issue summary clone action
Asked by Rafael Freymueller:

Hi everyone,

I have set up a basic automation that clones certain issues (based on components) on the 1st of each month. However I have ran into two issues.

Right now the automation changes the issue summary, adding the first three letters of the current month to the issue summary (see attached picture). However, I need to add the past month and not the current one. Maybe you guys can help me out on how the smart value should look for this to happen.

The second issue is that if for example, a ticket called "Test 123" gets cloned by the automation on the 1st of next month the new issue wil be called "Test 123 Jun", However, if the same automation goes off again the month after, won't the title look like this "Test 123 Jun Jul". Is there a way to prevent this from happening? For the newly cloned ticket I want only the original issue summary with the first three letters MMM from the past month in it.

As always, thanks everybody in advance for having a look at my questions!

![FMT1.PNG](/t5/image/serverpage/image-id/329076iF37E2FE65E574E2F/image-size/large?v=v2&px=999 "FMT1.PNG")


Answers:
author: John Funk
body: Hi Rafael,

For your first need, try this: {{now.minusMonths(1).format("MMMM")}}

For the second, it will do what you are describing and tack on Jun Jul. One way to handle this is to always add a dash and then the month. So Test 123 - Jun. Then you could try to substring out the Issue Summary to right before the dash and then add on your new month as normal.

comments: author: Rafael Freymueller
body: Hi John,

thanks to your reply I got the first part working!

Could you elaborate a bit more on the substring function?

How would I go about to implement that functionality in practice / how would the smart value prompt look like to achieve this?

Thanks again for helping out!


author: Bill Sheboy
body: Hi [@Rafael Freymueller](/t5/user/viewprofilepage/user-id/5488920)

Yes, and...to John's suggestions:

Are you trying to only update the n*ewly cloned issue* or *others cloned in the past*?

If you only want to update the new one, please change your branch type to Most Recently Created Issue.

Kind regards,  
Bill


author: Rafael Freymueller
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

There are multiple issues that need to be cloned each month, to prevent older issues from being cloned again I have checked the box for "Only include issues that have changed since the last time this rule executed".

For the second issue that I had with the substring as [@John Funk](/t5/user/viewprofilepage/user-id/7148) mentioned, I have found this to work:   

{{issue.summary.substringBefore("-")}} {{now.minusMonths(1).format("MMMM")}}

I will mark this thread as solved, thanks everyone for helping out!

Kind regards,

Rafael


author: John Funk
body: Happy to help - sorry I was too slow in responding to the substring question. Glad you got it working.


Tags: automation

cloud

jira-cloud

smart-value