youngmon/atlassian-qna huggingface dataset:
Issue link between JPD Idea and JSM Issue added as Insight
Asked by Johannes Wiedmann:

Hi,

Our customer service team collects suggestions from customers through JSM.

They check if the suggestion is already an idea in JPD, and if it is, add it to the idea as an insight with a link to the original JSM issue.

The customer service team has a **Contributor** role in JPD.

When someone with a**Creator** role adds an insight with a JSM issue link to an idea, in the JSM issue, the idea will automatically be reflected as an issue link ("added to the idea").

Insight in idea in JPD:

![CleanShot 2024-02-05 at 20.56.56@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/304451iC74FF4BA09DF28FB/image-size/large?v=v2&px=999 "CleanShot 2024-02-05 at 20.56.56@2x.png")

Automatically created link in JSM issue:

![CleanShot 2024-02-05 at 20.55.14@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/304450iE3A621173B0714D0/image-size/large?v=v2&px=999 "CleanShot 2024-02-05 at 20.55.14@2x.png")

However, when someone from customer service (**Contributor** role) does the same, the link will not be created in the JSM issue.

This makes it impossible for CS team members to see if they've already added a JSM issue to an idea, and they also cannot see from the JSM issue if their idea has been considered.

**Is there a possibility of allowing users with Contributor roles to add an Insight and make this visible as link in the JSM issue?**


Answers:
author: Rohan Swami
body: hi [@Johannes Wiedmann](/t5/user/viewprofilepage/user-id/189963) thanks for raising this, it's a use case we haven't thought of. Agreed that the Contributor behaviour should be the same as the Creator. I'm adding this to our backlog to fix.

comments: author: Johannes Wiedmann
body: Thanks for the feedback [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) , I hope to see the fix soon and am looking forward to this.


author: Rohan Swami
body: hi [@Johannes Wiedmann](/t5/user/viewprofilepage/user-id/189963) we've discovered that this very difficult to fix so we will not be prioritising it for now. If a user has licensed access to Jira Software or they are a JSM agent they will be able to add the issue link, but we are unable to support this for Contributors without that other access in the short term.


author: Marc - Devoteam
body: Hi [@Johannes Wiedmann](https://community.atlassian.com/t5/user/viewprofilepage/user-id/189963)

Unfortunate this is not possible as only JSM agents (licensed) are able to do this. Contributors on JSM only contribute to an issue, but are not able to execute a link action.

comments: author: Johannes Wiedmann
body: It's actually the other way around in our scenario: The JSM Agent (full license) is a Contributor in JPD. By definition, they can add Insights to ideas; however the ideas then don't appear as links in JSM (although the agent has full rights there and is able to execute the link action to any other non-JPD issue).
What determines card colors in roadmap view?
Asked by Adam Stein:

In our current roadmap, cards are color-coded based on the "Primary goal" field:

![Roadmap_-_Product_roadmap_-_Jira_Product_Discovery.png](https://community.atlassian.com/t5/image/serverpage/image-id/304436i1724D9BA6DB25516/image-size/large?v=v2&px=999 "Roadmap_-_Product_roadmap_-_Jira_Product_Discovery.png")

I thought that changing this would be a simple configuration setting, but no dice: I can't find a setting anywhere for this. So then I assumed that roadmaps are for some reason hard-coded to color cards based on goal. But I tested this by setting up a new JPD project, and I can't tell what is going on:

![Product_roadmap_-_Temp_prod_discovery_-_Jira_Product_Discovery.png](https://community.atlassian.com/t5/image/serverpage/image-id/304437iB6BA4D997FAE1F99/image-size/large?v=v2&px=999 "Product_roadmap_-_Temp_prod_discovery_-_Jira_Product_Discovery.png")

A few things to note here:

* The color coding of the card in the Now column is driven by the Roadmap field. I can test this by updating the color for the "Now" value, which changes both the card color and the column color.
* But the cards in the Next and Later columns don't have any color at all. The column is colored to match the Roadmap value, but the cards don't have a color.

What is going on here? The behavior is strange and I can't figure out how to adjust it.


Answers:
author: Steve Pr?fer
body: Hi,

the highlighting of the cards based on the settings of each option. This could be found under the settings of each option (three dots next to option and than edit option)

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304469i56A61A259A6DDAB1/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304468i05103113568F7633/image-size/large?v=v2&px=999 "image.png")

comments: author: Irina Mosina _TechTime_
body: Hi [@Adam Stein](/t5/user/viewprofilepage/user-id/160291) ,

[@Steve Pr?fer](/t5/user/viewprofilepage/user-id/5367557) is right that you are supposed to be able to change the color of your columns but first hovering on the top of the column's right corner and then clicking on the pencil.

![PD_Columns.png](https://community.atlassian.com/t5/image/serverpage/image-id/304472i14FB24706B06C7E2/image-size/large?v=v2&px=999 "PD_Columns.png")
Card color when ideas are blocked
Asked by Till:

Is there a way to make ideas appear red or something like that, when it is blocked by a not-done issue/idea?


Answers:
author: Tanguy Crusson
body: Hi [@Till](/t5/user/viewprofilepage/user-id/5364155) , not exactly like that, but you can create a field of type "select" that has a value which, once set, puts a colour next to the idea in the different views. ![Screenshot 2024-02-05 at 17.10.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/304411i84772B26A56D876C/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 17.10.44.png")

comments: author: Till
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)  
thx for getting back to me.  

I'm using this functionality already, but it would be awesome if there'd be an automation that marks the ideas red, when an active blocking idea is added.  
At the moment I'd need to do this manually and that is too much overhead for me tbh.


author: Tanguy Crusson
body: OK, got it.

I think you should be able to do it using automation rules (project settings \> automation) but I haven't tried.

Probably something similar to what's described [here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-demo-Automation-for-Delivery/ba-p/2057152) under "Transition an Idea to Done when the Epic is Done" - where you create a rule that checks, when the status of an idea changes, if there are linked ideas of a specific type, and if so sets a field value to the target idea ?
move these threads from a "group" to "product" for the community
Asked by Bill Sheboy:

Greetings!

When will the JPD threads / posts move from a community "group" to a "product" area? It has been a licensed / paying product for a while...and is no longer a beta. The move would make it easier for customers to find content and direct questions focused toward JPD, and enable the creation of articles to provide guidance from the Atlassian team.

Thanks!


Answers:
author: Chris Hall
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313), it is a great suggestion and we are in the process of making this move! Stay tuned!

comments: author: Bill Sheboy
body: Thanks, Chris!
Sorting fields and limit access to views
Asked by Rebecca Graf:

Hey all,

we just started using Jira Product Discovery and there are two things we are really struggling with:

1. Depending on the view and respective audience we need to see different information. A lot of them are covered in fields but for now I do not see any chance to "group" or sort those fields in the ticket itself. They are ordered alphabetically which means that "Goal" and "KPI" have other fields in between even if they belong together.  
Same for other fields like scoring values which we'd like to see as a group.  
Is there any solution for that in place I didn't find yet or do I have to group them with a workaround (e.g. using a 1, 2, 3 in the beginning of a field title)

2. For us one of the biggest benefits of Jira Product Discovery is the contributor role - allowing us to share ideas with stakeholders without a full Jira License. But: We need to create different views with different sortings and level of information for various stakeholder groups. Is there any chance to create roles with limited access to certain areas (e.g. a section or a view) only? Or do they always have full access to a project?

Looking forward to your suggestions :-)

Best regards

Rebecca


Answers:
author: Rohan Swami
body: Hi [@Rebecca Graf](/t5/user/viewprofilepage/user-id/3020706) thanks for your feedback. For 1, the best option might be to use pinned fields. When you hover on the field name in the idea view, a yellow pin will appear, and the pinned fields have their own section at the top.

For 2, the new Publish feature may address your use case: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-Access-Program-for-the-Stakeholders-Sharing-experience/ba-p/2572910>

comments: author: Florian Lutz
body: Hello everyone,  
Iam also looking for the possibility to limit the access to views. Basically, I would like my contributors to see the view in which all ideas are located. In addition, I would like to offer them their own view in which they can see their own ideas and the ideas they have liked. The second view is intended to provide better traceability and an overview.  
Due to the organizational structure, I would get about 100 of the personalized views with this approach, which does not seem practicable to me.


author: Adam Arrowsmith
body: +1 to being able to control the order and grouping of fields on the issue layout in a logical manner.


Tags: configuration

custom-field

field-configuration

sort
Linking Intercom conversation to the insight - shows just a URL
Asked by Ivo:

Hey,

Checking the video about integrating Zendesk, Salesforce, etc. it says there that Intercom works the same way - paste the conversation url to the insight and you get Intercom data with it.

When I paste the URL, then it just shows it as URL and no connection is made.

I have an admin role in JIRA site and for Intercom. I cannot find any place in JIRA to configure that connection.

Is it suppose to work?


Answers:
author: Ivo
body: Talking to JIRA support I realised that my access to Intercom was not including Inbox, therefore the Intercom conversation URL was different, resulting that the connection was not made. Perhaps useful for others.

comments: author: Rohan Swami
body: Thanks for sharing this insight!


author: Rohan Swami
body: Hi [@Ivo](/t5/user/viewprofilepage/user-id/5414394) , from our checks the Intercom integration is working properly. Could you please create a support ticket so we can help you out? At the bottom of the left-nav in JPD, select 'Give feedback'.

comments: author: Ivo
body: Thank you, will do!


Tags: integration

intercom
Leverage insights data into Idea
Asked by Rohan Parakh:

We have two use cases:

1. Get the description provided via the Chrome extension into the idea description when a new idea is created. Today the description only sits in the insight and the idea is blank when someone creates a new idea from the Chrome extension. With the lack of Zendesk integration, we are left with no other option.
2. We want to derive values of some custom fields based on some simple operations. Ex: Check for the presence of some labels from insights and set the custom field with a fixed value.

Both these could have been addressed if there was automation support for insights(I don't see a way to add conditions on insights. The formulas available to leverage insights are more mathematical for our use case.  

My last option it seems would be to just create a Jira software project and get all field-level automation done. At that point, the only value JPD will add would be the ability to create and track delivery tickets and progress.


Answers:
author: Rohan Swami
body: Hi Rohan,

1. Using the Chrome extension, you can add an idea and select 'Add a description'. Then you can copy-paste what you see on your screen - perhaps from Zendesk - and paste it here.

![Screenshot 2024-01-31 at 7.09.52?pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/303590i53FF4EA386E401CB/image-size/large?v=v2&px=999 "Screenshot 2024-01-31 at 7.09.52?pm.png")

2. Your are correct that insights are not supported through Automation, I've taken note of your feedback for our future prioritisation.

comments: author: Rohan Parakh
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) the description is only added to the insight. Not to the idea issue itself. When a new idea is submitted we'd like the description of the idea to be populated.


author: Rohan Swami
body: [@Rohan Parakh](/t5/user/viewprofilepage/user-id/5372878) ah now I understand, thanks I've recorded your feedback.
Can creators (and/or contributors) change the reporter?
Asked by Joel Tan:

I noticed only the admin can change the reporter of the JPD idea.

Is this an admin only feature? Seems odd that the creator role or even the contributor themselves cannot change the reporter as they might be creating/editing/submitting ideas on behalf of other users.


Answers:
author: Nick H
body: Hi [@Joel Tan](/t5/user/viewprofilepage/user-id/5418574) ,

As [@Tere Pile](/t5/user/viewprofilepage/user-id/3589700) - modifying reporters is a global permission under the [Permission schemes](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/) tab:

![reporter1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303525i08EC964971CCCD76/image-size/large?v=v2&px=999 "reporter1.jpg")

but only Creators can modify the Reporter (if permitted). Contributors do not have this permission regardless of whether this permission is enabled or not.


author: Tere Pile
body: Modifying a reporter field is likely dependent on your global defaults for that field, which in our case is project admins only.

Modifying the 'creator' fields by admin - I was told is on the roadmap for JPD

I would not want a contributor to have these permissions but that's me.


author: Jack Brickey
body: [Duplicate post](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-creators-add-watchers/qaq-p/2593732)


Tags: reporter
Can creators add watchers?
Asked by Joel Tan:

I noticed that creators within the JPD project cannot add watchers. They can only add themselves as watchers.

Is this an admin feature only within JPD project? It seems odd that only an admin can add watchers within stories.

Does anybody know a workaround for this?


Answers:
author: Nick H
body: Hi [@Joel Tan](/t5/user/viewprofilepage/user-id/5418574) ,

Creators can add other Watchers to JPD ideas if permitted.

Managing Watching is a global permission under the [Permission schemes](https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/) tab:

![watcher1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303526i3DDE51E67D4DE5B8/image-size/large?v=v2&px=999 "watcher1.jpg")

If a creator does not have this global permission assigned to their role, group, user, etc. - they will not be able to add watchers other than themself on an idea.

comments: author: Joel Tan
body: Thanks Nick for this. I'll relay to the team members about this. Cheers


Tags: watcher
Can we have the field description visible for the fields on the product idea details page also?
Asked by Sruthi:

Currently if i add a description to a field this is only visible in the view. Can i also see this description (maybe with an info icon or hover option for each field also?)


Answers:
author: Rohan Swami
body: Hi [@Sruthi](/t5/user/viewprofilepage/user-id/5418283) thanks for sharing this suggestion, I've recorded your feedback and we'll keep this in mind for future prioritisation.

comments: author: Sruthi
body: Thank you [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658)
Add Attachment upon Idea Create
Asked by Blake Falanga:

Hi!

I'd like to add the 'Add Attachment' field on the idea create screen. How do I do this?

Thank you!


Answers:
author: Rohan Swami
body: Hi [@Blake Falanga](/t5/user/viewprofilepage/user-id/3896788) adding attachments isn't supported at the time of creation, you can add an attachment after the idea is created.


author: Adam Gustafsson
body: Currently it is not possible to add an attachment when creating an idea, but the team is aware of this and AFAIK they're looking into supporting it soon.

In the meantime you can add attachments after the idea is created.


author: Amanda Barber
body: Hi, [@Blake Falanga](/t5/user/viewprofilepage/user-id/3896788) - I don't see that as an option at a quick glance, but did you look through this area in your project settings?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/303169iBBFA676497DC06F0/image-dimensions/533x260?v=v2 "image.png")
How do I fix the results in the Project Start and Project Target field in Confluence widget?
Asked by Angelique Kim:

![JiraProductDiscoveryScreenshot.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/302789iB285DBDDC612BDD0/image-size/large?v=v2&px=999 "JiraProductDiscoveryScreenshot.jpg")


Answers:
author: Mart Postma
body: Hi [@Angelique Kim](/t5/user/viewprofilepage/user-id/5074979)

Unfortunately, you can't. This is a known bug (<https://jira.atlassian.com/browse/JRACLOUD-79936>) within JPD caused by a different date formatting method in a team-managed project than the typical date fields you might know from Jira/Confluence.

Doesn't look like they will fix it soon though...

Reply from support to my bug report: "Since resolving this issue requires a fundamental code change within Atlassian Cloud itself, it may take some time for the fix to be deployed. Unfortunately, we don't have an estimated time of arrival (ETA) at the moment. As a result, there isn't much we can do as support within the scope of this case. Any future updates regarding the fix will be provided by our Development Teams."
JPD Automation for Confluence pages sync to Idea Pages Field
Asked by Pierre Liddle:

I would like to know if it is possible that once a confluence page has been created with JPD automation, that the page link is updated in the Idea pages field for easy reference.

Basically, I want the original Idea updated with the link to the page that was created via the automation.


Answers:
author: Hermance NDounga
body: Hello Pierre,

First you would need to create a field type "Hyperlink". I named mine "Hyperlink" in the rule below:

1. when an idea is created   
2. Create a confluence page that has the same name   
3. Place the link of this page in the field hyperlink for this idea.

Here is the rule : ![Screenshot 2024-01-29 at 11.09.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/302939iE99D6D1C5A37398E/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 at 11.09.36.png")

And here is the result  

comments: author: Hermance NDounga
body: Sorry, I just fixed the permission on the video, you should now be able to see it :)


author: Pierre Liddle
body: Thank you [Hermance NDounga](https://community.atlassian.com/t5/user/viewprofilepage/user-id/430755) that worked perfectly!


Tags: jira-product-discovery
Can we segregate access to specific views or sections of views within JIRA Product Discovery?
Asked by Audrey Sebbane:

hello!

As a Product Dir. I have integrated Jira Product Discovery to my Product Management practice and I would like to start sharing and communicating with stakeholders on Ideas progress, evaluation, prioritization etc. I am managing multiple interconnected products within the same JPD project.

As I created specific views that meet specific stakeholders' needs, I would like to be able to set up specific Accesses differently for some of them.

I know I can share the view in "full screen" so that they cannot navigate on the left panel menu, but is there any other way to do so?

I didn't see this capability when creating roles either.

I appreciate any help you can provide.


Answers:
author: Rohan Swami
body: Hi [@Audrey Sebbane](/t5/user/viewprofilepage/user-id/5355563) I think you're looking for the [stakeholder feature](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-Access-Program-for-the-Stakeholders-Sharing-experience/ba-p/2572910). Please take a look at the linked Community post to see if it's suitable for your needs and sign up for the Early Access Program with the link at the bottom.

comments: author: Audrey Sebbane
body: hi [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) thanks for your reply,

I am wondering what the early access feature you just shared adds to the current behavior we have with the "Share view in full screen" feature currently available?

(I am not sure I see the difference - other than sharing with external email address that might not be JIRA users)

Thanks in advance for clarifying


author: Rohan Swami
body: hi [@Audrey Sebbane](/t5/user/viewprofilepage/user-id/5355563) when you publish a view to a stakeholder, they will essentially have the full screen view that does not show the left-nav with all the other views. With the benefit of choosing who gets to see this in the published state. Is that what you're trying to achieve?


Tags: access

jira-product-discovery
Where is permission scheme for JPD
Asked by M?lanie Liguet:

Hi,

I can't find permission scheme for JPD projects.  

I have this message when i try to connect project with Slack![jpd.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/302761i8746B7FEE599E369/image-size/large?v=v2&px=999 "jpd.PNG")

Can you guide me?

Regards


Answers:
author: Nick H
body: Hi [@M?lanie Liguet](/t5/user/viewprofilepage/user-id/4533707) ,

We've noticed other customers encounter this problem in the past and receive the same error, "*App doesn't have write access*" while integrating with Slack.

Please open a ticket with JPD support here:

<https://support.atlassian.com/jira-product-discovery/>

We should be able to assist with getting this resolved. Typically we'll have to reinstall the Slack app - which only takes a few moments, and no data is lost in the process / no workflows or automations will be disrupted.

comments: author: J_ Patrick Fulton
body: Can this issue be resolved without a support ticket?


author: Andrew Lee
body: Hi. I'm experiencing the same issue on the free tier. Is the only way to resolve this issue through a paid support ticket?


author: Nick H
body: [@Andrew Lee](/t5/user/viewprofilepage/user-id/5542126) [@J_ Patrick Fulton](/t5/user/viewprofilepage/user-id/5430992) ,

Do you see this option in your JPD:

![support.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/335298i631B4D6ECA3EEB10/image-size/large?v=v2&px=999 "support.jpeg")

If yes - that should too open a ticket with JPD support.