Confluence - getting started "We had some technical trouble"
Asked by Josh Yang:

Hi guys,

I am just trying to get started with Confluence for my company but it's keep saying "We had some technical trouble".

I have checked the Confluence's status and it says everything is operational...

I don't know what to do...

![Screenshot 2023-10-09 at 14.34.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/285190iDFBB2AED6CBC18A4/image-size/large?v=v2&px=999 "Screenshot 2023-10-09 at 14.34.39.png")


Answers:
author: Ash Yadav
body: Hi [@Josh Yang](/t5/user/viewprofilepage/user-id/5336189) welcome to the Atlassian Community!

Is this occurring everywhere or just on one particular confluence page for you?

Have you contacted Atlassian Support regarding this?

Kind Regards,

Ash

comments: author: Josh Yang
body: This is happening everywhere I guess (I am currently trying to add Confluence to Jira for the first time for the company).

I wanted to contact someone in the support team, but I cannot get one-on-one support unless I am on a paid subscription plan. It was only leading me here...


author: Ash Yadav
body: What plan are you on for Confluence?

If you're on the free plan for both Jira and Confluence then it should work fine as long as it's up to 10 users.

Could you describe the steps you're taking to add Confluence?

Kind Regards,

Ash


author: Josh Yang
body: I am currently on a free plan for both Jira \& Confluence.

So I signed up at Jira first and then I wanted to set up Confluence.

I did the following:

1. pressed Confluence (I have tried many other ways to get to Confluence).![Screenshot 2023-10-09 at 15.03.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/285202i5E6CD0D618C9CD27/image-size/large?v=v2&px=999 "Screenshot 2023-10-09 at 15.03.41.png")

2. Pressed Try it now![Screenshot 2023-10-09 at 15.03.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/285203i6626443B81667AA7/image-size/large?v=v2&px=999 "Screenshot 2023-10-09 at 15.03.55.png")

3. pressed get started![Screenshot 2023-10-09 at 15.04.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/285205i7E8020224D913671/image-size/large?v=v2&px=999 "Screenshot 2023-10-09 at 15.04.06.png")

Then it just shows me the error message attached in the main post.


author: Ash Yadav
body: Hmm, the steps you're taking are correct.

Outside of support (which you I don't believe you can access because of free tier) I'd recommend trying incognito mode and following the same steps again to see if this is possibly an issue with cache. Might be worth a try.

Kind Regards,

Ash


author: Josh Yang
body: Thank you! incognito worked for me! perhaps other browsers may also work (I was using chrome)


author: Ash Yadav
body: Great, happy to help :)


author: Dallas Larsen
body: I am in process of evaluating jira for our project management and hitting the exact same steps and issue except incognito doesn't solve anything.

comments: author: Dallas Larsen
body: same thing happens in another browser, both chrome and edge, cleared cache cookies etc,


author: Jeff Gradner
body: I'm having the exact same issue with Jira Service Management

comments: author: Josh Yang
body: You should try in a different browser or incognito if you are using chrome browser. It worked for me just now!


Tags: cloud

confluence-cloud