youngmon/atlassian-qna huggingface dataset:
SourceTree performance issues with antivirus
Asked by Plinfut:

SourceTree is extremely slow on my Windows 10 machine. I even tried some legacy versions, but all have the same problem. It takes 2-15 minutes to complete any action. Performing a commit (3 actions: refreshing changed files, committing and pushing) often takes half an hour this way, making the program almost useless.

Disabling my antivirus (Trend Micro Maximum Security) solves this completely, but that is of course not a permanent solution. I already excluded C:\\Program Files (x86)\\Atlassian\\SourceTree and my local copy of the repository from any scans and allowed sourcetree.exe and putty/pageant.exe through Windows Firewall, but sourcetree remains extremely slow. What else may I have to exclude from scanning or allow through the firewall to solve the performance issues without disabling my protection completely?


Answers:
author: QwazyWabbit
body: Configure your AV tool to exclude your source files and your project directories. This will stop it from interfering with ST accesses of those locations/files.


author: Plinfut
body: Apparently I had to restart my PC for the exceptions to take effect. The freezes are now down to 10-30 seconds, which is workable. Still not great, but I saw there are a lot of bug reports regarding slow performance, so hopefully it will decrease further in the next version.
How do you add a file to be commited in latest sourcetree (1.9.5)?
Asked by fref:

Previously there was a checkbox next to every file that allowed you to add it to be commited (index in git). This checkbox is GONE now!

I am actually outraged, as this is one of the single most used functions in the whole program!

One of the later updates also added a progress popup every time you added a file and stayed up, which in itself is disturbing. (Make it stick only if there was an error)

I see you can add a file using the context menu or press Ctrl+shift+plus, but this is not as easy as point and click.

Is there a way to get the old behavior back?


Answers:
author: Randeep Walia
body: Removing the checkbox was a truly ridiculous decision that belongs in the "how can we make this program less user friendly?" camp. Hopefully SourceTree brings it back


Tags: git
Make it easier to upgrade SourceTree Mercurial
Asked by Hugh:

I have just spent several hours in order to upgrade SourceTree Mercurial, something which should be a trivial process with a teeny bit more help from SourceTree to know where to look.

Every time I started SourceTree recently I got the message telling me that the recommended level of Mercurial was \>= 3.7.3, but nowhere in the message did it even give me the basic information that I needed to look in "Tools -\> Options -\> Mercurial". Adding that in the message would have saved me hours. Adding the link directly to the right Options page would have saved me even another minute looking. Not just detecting that Mercurial is out of date, but offering me a "Update Embedded Mercurial" button there in the message would have saved me even this.

I tried the SourceTree update; said my SourceTree was up to date. I went to the internet and researched Mercurial. I downloaded Mercurial and installed. Restarted SourceTree. Rebooted my machine. Reinstalled Mercurial. Went round and round this loop a few times. Looked on my C: drive. Found I had two versions of Mercurial (one in "Program Files\\TortoiseHg" directory, one in "Program Files\\Mercurial" directory), but both seemed to be the latest.

I eventually found it in the Options menu, found I was using "Embedded Mercurial" and clicked "Update Embedded Mercurial" and 2 seconds later, the job was done.

It's only because we are IT people using SourceTree that we have learnt to be so determined to find how to fix things.

Please though, use the information that SourceTree knows (e.g. where the exact option panel is) to help us not have to spend so much time looking!

Thank you!


Answers:
author: Michael_Kpow
body: Yeah this got me for weeks. Trying to create a support ticket or find an email to support was impossible. The whole thing is a shambles. Link after link taking me no closer to real contact with anyone who might help. So glad I finally stumbled across this. Seeing help in the form of discontent is apt


author: Ryan Potts
body: I have stumbled on to this only after allowing SourceTree to update itself. Now when I start SourceTree I am presented with the warning of the security warning from Mercurial, that I need to upgrde from 3.2.3 to 3.7.3 and then SourceTree promptly exits. I uninstalled/reinstalled SourceTree to no avail. I do not use Mercurial stand alone, so I assume it is embedded with SourceTree... This update has hung me out to dry...... It is not obvious what I need to do clear this conundrum.

comments: author: Hugh
body: Here's the secret (which took me hours to unlock):

* look in "Tools -\> Options -\> Mercurial"
* click "Update Embedded Mercurial"


author: Chip Burwell
body: Definitely second this! I didn't spend as much time as Hugh on this before coming here, but your error message is completely unhelpful and more than likely to send people the wrong way. (ie updating their installation of Mercurial which is exactly what I did)
SourceTree - I use Git, do I have to upgrade Mercurial
Asked by Gordon Raup:

I installed the new version of SourceTree and it said I needed to upgrade Mercurial. However, we are using Git instead of Mercurial. Do I still need to upgrade Mercurial?


Answers:
author: Tim Crall
body: No


author: Manju
body: No. You don't have to update mercurial if you aren't using it. It is recommended for mercurial users to upgrade for the latest security fixes.
Is there a way to create bookmarks for repos I have on my computer/HDD?
Asked by Dwight Holman:

My team is working on a bunch of repos. If they have a few repos (say 20) already cloned to their work folder, is there a simple \& fast way to create bookmarks for these?


Answers:
author: thinsoldier
body: Drag and drop folders to the bookmarks window.

comments: author: Dwight Holman
body: Yes - I see you can select multiple repos and drag-n-drop them to the bookmarks window. Is a bit slow and doesn't give any visual feedback (appears to hang) but it works. Thanks.


author: Dwight Holman
body: There is another question about this:

<https://answers.atlassian.com/questions/11461186>

But that seems like a different question.
how can I find the sha hashes for multiple commits and branches shown on a single line in source tree log view
Asked by Kimball Johnson:

how can I find the sha hashes for multiple commits and branches shown on a single line in source tree branches view

source tree has a display called a log view. each row represents a group of branches and/or commits (i guess that's what they are) all individually contained in their separate rounded rectangle.

I cannot find a way to discover which/what/who/why/how about any of those items.

There are no pop-ups, tooltips. And they are not separately clickable and they do not respond in any way or provide any information. I can't even describe what that row of information might be called or how to interpret it.

How do I discover specific information, such as the has for each of those listed commits/branches, or anthing that might make them intelligible and iformative?

Thanks,  
[](https://community.atlassian.com/t5/Sourcetree-questions/how-can-I-find-the-sha-hashes-for-multiple-commits-and-branches/qaq-p/160355?attachment-id=12987){#link_1168fb94f313a9}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/4732/1/image2016-7-18%2014%3A13%3A21.png){#display_1168fb94f313a9_0}


Answers:
author: thinsoldier
body: Did you post the same question twice and then delete the one I replied to?

Repeating same answer:

I can't see the commit column in your screenshot. If you actually can't see that column you either hid it or resized it to be too small to see.

Your screenshot means that particular commit exactly matches (based on your local copy's last know info about the state of the remote origin) the last commit on 2 branches on your origin: development and AST-649-bla-bla-bla.

I'm guessing you're diving into git on a big pre-existing project. If so, you should make a new empty project to experiment with git and sourcetree to understand better how git info is exposed in Sourcetree.

Your window should look like this:

image2016-7-18 14:9:24.png

If it doesn't, post a screenshot.

And even if you can't see the sidebar or the Commit hash column in the table you can still select the entry and look at the bottom of the window:

image2016-7-18 14:13:21.png

"Commit" hash is clearly displayed along with its parent hash.

"Labels: origin/fluid \& fluid" means on my remote origin I have a branch named fluid and locally I have a branch named fluid and both of those presently point to the same commit hash.  
[](https://community.atlassian.com/t5/Sourcetree-questions/how-can-I-find-the-sha-hashes-for-multiple-commits-and-branches/qaq-p/160355?attachment-id=3232){#link_1168fb9a6f77f2}  
[](/tnckb94959/attachments/tnckb94959/sourcetree-questions/4734/1/image2016-7-18%2014%3A9%3A24.png){#display_1168fb9a6f77f2_0}

comments: author: Seth
body: He posted the screenshot, and you posted your response, on this question: <https://answers.atlassian.com/questions/39440807>


author: Seth
body: I can't think of anywhere in SourceTree where a row represents a **group** of branches or commits. Could you post a screenshot of the view you're asking about?
SourceTree does not keep option --no-ff for merge when I use Git Flow functionality
Asked by santev:

Hello,

We use SourceTree and Git Flow button in it.

I have option "Do not fast-forward when merging, always create commit" enabled but Git Flow functionality ignore it when Finish feature.

How can setup Git Flow functionality in SourceTree always use --no-ff option when merge occurs?


Answers:
author: santev
body: <https://answers.atlassian.com/questions/202583> solve the issue
how to set default line endings in source tree
Asked by Danielle Sherstobitoff:

we've set the .attribute file in github.com but when we download .pas files to a local repository in source tree the LF isn't being turned into CRLF

Is there a setting to fix this?

I tried searching your KB but nothing so far.


Answers:
author: QwazyWabbit
body: This functionality doesn't exist in SourceTree but in GIT itself. You can configure GIT to do it by typing:

**git config core.autocrlf true** in a command line console in your repository directory. This sets it globally for all repos.

OR

You can edit the config file for each repository from SourceTree indirectly by opening Repository \| Repository Settings \| Advanced tab, then click on the Edit Config File button at the bottom.

You'll see something that looks like this:

```
[core] repositoryformatversion = 0 filemode = false bare = false logallrefupdates = true symlinks = false ignorecase = true hideDotFiles = dotGitOnly...
```

Add autocrlf = true anywhere in the core section of the config file.

Warning: Notepad doesn't handle the initial line endings of the config file, use Wordpad or any editor you prefer.

While you're in the repository settings dialog, review the .gitignore file and make sure \*.pas isn't declared there.
What does "Open a browser and a terminal window from your desktop" mean and how do I do it????
Asked by perfesserphil:


Answers:
author: thinsoldier
body: When you install Sourcetree in Windows it also installs a unix-like terminal app that will let you run the linux version of git instructions on windows. Click the "Teriminal" button in the toolbar of the Sourcetree window.


author: Seth
body: If you're using SourceTree, you can launch the Terminal by hitting the Terminal button in SourceTree. This will launch a command window in the appropriate context to run git commands.


author: perfesserphil
body: Thanks for the explanation Nic. That clears up a lot.


author: Nic Brough -Adaptavist-
body: The $ usually means a bash prompt, although other shells use it as the prompt too. Bash is a default shell on lot of Linux and Unix systems (the Mac uses it as well, and Atlassian are heavy Mac users, so that's probably where it came from). For Windows, just imagine it's your cmd prompt

Git as an unknown command means that either it's not installed, or it is not installed in the path. From memory (as I don't have a windows box to hand), try

echo $PATH

It needs to include whereever you've installed git (although I thought installers included an amendment to the environment in it). You should be able to put it in the path in the environment settings.


author: perfesserphil
body: I suppose I was thrown off by the $ prompt thinking it was a git command processor or something. Are those instructions for linux? Windows cmd says Git is an unknown command.


author: Nic Brough -Adaptavist-
body: I'm not sure there's a lot more we can tell you - you need a terminal session to follow those instructions, so you'll need to open one. If you're on windows, try start -\> cmd


author: perfesserphil
body: For further context, I'm trying to use SourceTree to create/populate a Bitbucket repository with code from a local project that isn't yet under source control.


author: perfesserphil
body: The very first instruction in step 2 of "Copy your Git repository and add files".   

[Bitbucket Cloud Documentation Home](https://confluence.atlassian.com/bitbucket) [Get started with Bitbucket Cloud](https://confluence.atlassian.com/bitbucket/get-started-with-bitbucket-cloud-675385635.html) [Bitbucket Tutorials: Teams in Space Training Ground](https://confluence.atlassian.com/bitbucket/bitbucket-tutorials-teams-in-space-training-ground-755338051.html) [Tutorial: Learn Git with Bitbucket Cloud](https://confluence.atlassian.com/bitbucket/tutorial-learn-git-with-bitbucket-cloud-759857287.html)


author: Nic Brough -Adaptavist-
body: It probably means exactly what it says - open a browser and visit the site you're working with, while, at the same time, having a terminal window open so you can look at logs (probably - we don't know what you're doing, so we're not quite sure why you've been asked to do this)


author: Seth
body: Could you give us some context?
Deactivated account
Asked by C????????? ?????????:

My account was deactivated, although it was used regularly. At the same time, nothing came to the mail, it is impossible to restore it. How else can the issue be resolved? I can't even log in from it to ask a question here


Answers:
author: Yullia Bila
body: Hello, I have the same problem. My trello account is personal, yesterday I was usung it like usual. And Today, in the morning I've receive the information, when I was try to log in into Trello: Atlassian - You don't have permission to access this content. It looks like your account was deactivated. We've sent you an email with details of who to contact to get more information about this.

But the problem is that I am an administrator. And I didn't het any mail with information. How can I restore it? This account was my life- everything was there: education, personal tasks....

comments: author: Trudy Claspill
body: Did you use an email address assigned to you by an employer? If so, contact the people at your employer who manage email to find out about reactivating your login.

You can also try contacting Atlassian support at <https://support.atlassian.com/contact/#/> and select the **My account** option.


author: Yullia Bila
body: No, it wasn't from a company. But I already have information - the say that if I'm not a premium user then I have no need to wait about for help. Because they could not help if your account is private, for only one user. That is the reason that I can't bring back my data. That means that I will not continue with Trello anymore. Honestly, the service is awfull, unless you are a premium user or your company is.   


author: Trudy Claspill
body: Does the email account itself still work?

Were you accessing only Trello, or also other Atlassian products?

Did you set up the Trello subscription yourself, under the same email address?


author: Trudy Claspill
body: Hello [@C????????? ?????????](/t5/user/viewprofilepage/user-id/1488305)

Is it your user account that has been deactivated or your Confluence site?

What is the actual error message that you receive?


Tags: account

cloud
Feature to export Team Calendar into excel should be provided.
Asked by Agrawal_ Ashutosh _Noida_:

Feature to export Team Calendar into excel should be provided.

So that managers can analyze the data.


Answers:
author: Andy Gladstone
body: [@Agrawal_ Ashutosh _Noida_](/t5/user/viewprofilepage/user-id/5326527) welcome to the Atlassian Community.

Feature requests and improvements can be viewed in JAC - jira.atlassian.com.

There are already a few requests for this feature:

<https://jira.atlassian.com/browse/CONFSERVER-59284>

<https://jira.atlassian.com/browse/CONFSERVER-49232>

However it is unlikely that this will ever be implemented as Server is going EOL in 5 months.

I hope this helps.


Tags: confluence-server

server
JSM guest / anonymous access
Asked by Ian Robinson:

Hello,

I have read through a few articles on guest access and anonymous access in JSM.

I jsut want to make sure the following request is correct <https://jira.atlassian.com/browse/CONFCLOUD-74966>

Does the guest access not work via the JSM portal?


Answers:
author: Bert van Dijk _TMC_nl_
body: Hi [@Ian Robinson](/t5/user/viewprofilepage/user-id/5277555) ,

The link is for the Confluence product, not for JSM. Could you please follow the following article?

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/>

"Set up an open portal" should do the trick, I believe.

Kind regards,

Bert


Tags: cloud

confluence-cloud
I want automation rule.
Asked by Urvi Bhor:

Hello Team,

I am looking for automation rule which help me to auto Approve ticket from waiting from support to approve with JQL?


Answers:
author: Bert van Dijk _TMC_nl_
body: Hi [@Urvi Bhor](/t5/user/viewprofilepage/user-id/5320926) ,

Could you please give a bit more context?

Like you are telling now, I would suggest to remove the approval step in the workflow.

Kind regards,

Bert


Tags: cloud

confluence-cloud
not allowing other users to delete your comment.
Asked by Varunish Garg:

How do I restrict other users from deleting my comment.   
Though I know page admin and site admin can delete, but I don't want other users to delete my comment.


Answers:
author: Rilwan Ahmed
body: Hi [@Varunish Garg](/t5/user/viewprofilepage/user-id/5326259) ,

Welcome to the community !!

As a confluence user, you **cannot** set who can add or delete comments.

If you are a confluence admin or a space admin, you can go to space settings --\> Permissions --\> Remove the users/groups from Comment - Delete option. This will remove users access from deleting comments  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/282917i49C90FE65B1D0A88/image-dimensions/200x93?v=v2 "image.png")


Tags: cloud

confluence-cloud
Watching a space with Team Calendars without getting updates on calendar changes
Asked by Shroomy:

Some of our spaces in Confluence includes Team Calendars.

When a users are watching these spaces they get spammed with Team Calendar updates.

Is there any way to avoid this?


Answers:
author: Shroomy
body: Solution:

Found out that this can easily be achieved by going to Confluence administration ? Team Calendars ? Enable "Don't notify space or page watchers".

This means only people who are directly watching a calendar will get notifications, not users who are watching the space which contains the calendar.

In this case it is wise to inform people that if they wish notifications, they should explicitly select which calendar they want to follow.


Tags: confluence-server

server
after changing the password in AD, user cannot login to confluence
Asked by venkatesh vp:

User changed the password and after that not able to login and we see error as

tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Any idea How to fix this?


Answers:
author: Danno
body: Have you verified that this person doesn't have two accounts? I have had a similar issue before where they couldn't get in.


author: Chris
body: Ok, when was the last sync of your user directories?

[Synchronizing Data from External Directories \| Confluence Data Center and Server 8.5 \| Atlassian Documentation](https://confluence.atlassian.com/doc/synchronizing-data-from-external-directories-229838498.html)

KR

Chris


author: venkatesh vp
body: Hi Chris,

Thanks for the response.

We don't use SSO and its LDAP authentication. I tried from multiple browser, and from other systems too. but the issue is not resolved. In the login page i am getting username and password incorrect.

I can able to login to workstations and other applications using the same username and password, so the credential are correct.


author: Chris
body: I\`m assuming there\`s some sort of SSO running?

If that\`s the case the user has to perform 1 successful login (windows credentials), after that it should be cached.

Also try to update group policies: win+r -\> cmd -\> gpupdate /force.

KR

Chris


Tags: confluence-server

server
Wildix Collaboration documentation in french
Asked by Boris HELWIG:

Hello,

I'm looking for a french version of the Wildix Collaboration app user-end documentation.

Sincerely,

Boris HELWIG


Answers:
author: Brant Schroeder
body: [@Boris HELWIG](/t5/user/viewprofilepage/user-id/5326241) welcome to the Atlassian community

I would suggest reaching out to the app vendor.


Tags: unknown-hosting-type
Regarding Tasks in Confluence
Asked by Mukunda Kashyap:

I am exploring confluence for the first time. I am trying to create the tasks and assign the same to the specific team member and track it for closure. There will be multiple tasks which belongs to different projects for each member. To be specific looking for something similar to Smartsheets which help to have all the tasks created at one place and track it for the status and add updates. Any suggestions on the same.

Thank You.


Answers:
author: Laura Campbell _Seibert Media_
body: Hi [@Mukunda Kashyap](/t5/user/viewprofilepage/user-id/5326212) and welcome to Community.

While Confluence does allow you to assign tasks, the functionality is rather basic. For example, a task can only be open/to-do or closed/done. You may find this [comparison of Confluence and Jira](https://elements-apps.com/jira-and-confluence/) helpful.

Trello or Jira are more suited to task tracking and sound like they would be a better fit for your need to track multiple tasks across several projects for a team.


author: Mohamed Adel
body: Hi [@Mukunda Kashyap](/t5/user/viewprofilepage/user-id/5326212)   
I guess this would be a good start article for your learning journey

[Add, Assign, and View Tasks](https://confluence.atlassian.com/doc/add-assign-and-view-tasks-590260030.html)

Thanks

Mohamed


Tags: cloud

confluence-cloud