youngmon/atlassian-qna huggingface dataset:
Export to CSV without a business account, just once.
Asked by Pete G:

Hi there.

I really like Trello but only use it for a hobby of mine.   
Now I'd like to export it to excel, but would not pay over $100 to do so. It doesn't seem right, especially if I need to do it just to have a backup.  

Anything I can do about it?


Answers:
author: Pete G
body: I ended up using Bridge24, which is amazing and has a fully functional trial period.   
That solved my problem.


author: Jack Brickey
body: Hi Pete,

i was looking to do this once and used the following ugly work-around. It took a bit of work but not too bad if you are doing once.

1. export to JSON
2. go to <https://json-csv.com/> and upload your json file
3. export/download to excel
4. delete all of the unwanted columns. I only need the title and checklist so it was all in one column as i recall.

I know, it isn't pretty, but it is free and only took me 10m to get what I wanted. :-)

comments: author: Pete G
body: Thanks Jack. I tried that before but that website wasn't returning anything that I could use. I'm not sure if it was stuck.

I ended up using Bridge24, which is amazing and has a fully functional trial period.   
That solved my problem.


author: Jack Brickey
body: cool. it might not perform well if it is a big Trello board. too many records.


Tags: backup

ms-excel
Removing a secondary email address
Asked by James Saunders:

I set up a Trello account for a personal project, but am now using it at work with colleagues. I want to keep the two accounts separate as the personal one uses a different name. I set my personal email as the primary email and tried to remove the work email (so I could use it to set up a separate Trello account), but when I click the x and try to 'Delete Credential' nothin happens.

Is there a way to remove my work email as a secondary email so that I can use it to create a separate account?

Thanks


Answers:
author: James Saunders
body: Sorry, sorted this now. I needed to log in with the personal email in order to remove the secondary work email. Doh.


Tags: email
Password recovery email
Asked by Marcos Abreu Ferreira:

I am not receiving my user's password recovery email. What could go wrong?


Answers:
author: Jodi LeBlanc
body: Hi [@Marcos Abreu Ferreira](/t5/user/viewprofilepage/user-id/3595014) have you checked your junk or spam filter? If it is not there, your IT may have the Trello emails blocked. You may need to reach out to them.

comments: author: Jodi LeBlanc
body: Here is an additional link you may find useful:

<https://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails>

Let me know if this helps.  
Jodi


Tags: password
Recent Problems with the Card Repeater Power Up?
Asked by Eric Ness:

Is anyone else having problems with their Card Repeater Power Up?

The power up still is shown under the board menu as active, but the button is no longer on the back of the card, the symbol is missing from the front, and it isn't repeating.


Answers:
author: trellomockup
body: Yes, the same thing just happened to me this morning. This is very frustrating as I have my entire system set up to rely on the repeater functionality and even upgraded to a paid account for this power up. Did you get an answer and it fixed?

comments: author: Eric Ness
body: No, I didn't. But I decided to move over to using a template board and Butler to automate my recurring tasks. I'v found that I have better control with this method.


author: Teddy
body: Can you please reach out to our support team directly at <https://trello.com/contact> ? We'd be more than happy to help troubleshoot!


Tags: card-repeater
Trello sending wrong dimensions of the design to Amazon
Asked by tonya white:

Trello sending wrong dimensions of the design to Amazon, why would this be happening because the design is the correct size and dimensions but when your sent or download to sent to Amazon it changes the sizing automatically, WHY? It then cannot be upload to Amazon yet the original design is the correct dimension.


Answers:
author: Mike
body: Hi Tonya,

Do you have some sort of automation or integration set up between Trello and Amazon? That's the only way I can immediately come up with that you could be connecting the two services. If you can tell us with more specifics how you have this working, and what precisely is being changed---please do feel free to reach us at <https://trello.com/contact> and we'll be glad to help.
Our dimensions sent to Amazon is being changed automatically to the incorrect dimensions. Why?
Asked by tonya white:

We've been using Trello with zero issues for almost 2 years, lately however Trello seems to be sending designs with the incorrect dimensions to Amazon which then returns as rejected. Why would this be happening, is there a bug in the designers system or how can we stop this from happening. Tx so much, Tonya


Answers:
author: Michael Soh _AUG_
body: Can you provide some additional context? When you say "sending designs with the incorrect dimensions to Amazon", what are you trying to do? Is this an integration? What "designs" are being sent?
Transfer SOME boards from one account to another
Asked by corine2c:

Is there a way to transfer some boards (not all!) from 1 account to another?

I found an article for transferring board from 1 account to another but I am afraid that option moves EVERYTHIng and I only need to move specific boards.

If I can export and import into new account that would be helpful as well. I need some boards, with lists, cards... complete history

Kind regards,


Answers:
author: Iain Dooley
body: [@corine2c](/t5/user/viewprofilepage/user-id/3594416) boards don't really belong to an account, they have members and those members can be admins, and boards can belong to teams. So changing a board to another "account" is as simple as inviting a different member, making it an admin and then leaving the board. If it belongs to a team, it's important to make it private before leaving the board, otherwise it'll say it's a member of a private team and you won't be able to change it without inviting the original member back in.

comments: author: corine2c
body: thank you, it worked like you said, add the other member, make him admin then leave
Is there a way of seeing outstanding items
Asked by Mel Church:

We have various boards with various items assigned to a number of people. Is there a way of seeing a list of items that are outstanding to each member rather than the members having to go into each board and see what is outstanding? Thanks so much


Answers:
author: Iain Dooley
body: [@Mel Church](/t5/user/viewprofilepage/user-id/3376199) greetings from 3 hours in the future! You can see all unarchived cards assigned to a member in the cards view:

<https://help.trello.com/article/819-viewing-all-of-your-cards>

The problem I've always had with the default Trello cards view is that while you can see them all from there, you can't reprioritise them from there because you can't move the cards around. As a result people typically end up trying to prioritise with due dates on that board which carries a lot of administrative overhead.

That was one of the main motivations for creating Benko Board:

<http://trello.com/integrations/#benkoboard>


author: Kiran Majeed
body: For this you can create a filter with all assignees and with issue status pending/ To Do...this filter can be saved for future use. And can also be populated in issue filter gadget on any old or new dashboard.


Tags: list
Where (country) are Trello servers (including the databases) hosted for european customers ?
Asked by Philippe BT:

In which country are Trello servers (including the databases with user datas) hosted for european users/customers ?


Answers:
author: Ste Wright
body: Hi [@Philippe BT](/t5/user/viewprofilepage/user-id/3594391)

According to this page: <https://trello.com/en/legal/security>
>
> ### Data Centers and Location {#toc-hId-1110186525}
>
> Trello production services are hosted on Amazon Web Services' ("AWS") EC2 platform. The physical servers are located in AWS's EC2 data centers. As of this date, AWS (i) has certifications for compliance with ISO/IEC 27001:2013, 27017:2015 and 27018:2014, (ii) is certified as a PCI DSS 3.2 Level 1 Service Provider, and (iii) undergoes SOC 1, SOC 2 and SOC 3 audits (with semi-annual reports). Additional details about AWS' compliance programs, including FedRAMP compliance, can be found at AWS' website.[1](https://trello.com/en/legal/security#note1)
>
> All user content is stored within US regions of AWS and Google Cloud Storage ("GCS"). Trello's production environment is hosted on an AWS EC2 platform. User content can also be found in Trello backups, stored in AWS EC2, S3, Glacier, and GCS.
>
> We currently do not offer customers the option of hosting Trello on a private server, or to otherwise use Trello on a separate infrastructure.

Ste

comments: author: frank hendriks
body: Is Trello hosted inside the EU?


author: Ste Wright
body: Hi [@frank hendriks](/t5/user/viewprofilepage/user-id/4010577)

It doesn't seem to be - as stated above:
> All user content is stored within US regions of AWS and Google Cloud Storage ("GCS"). Trello's production environment is hosted on an AWS EC2 platform. User content can also be found in Trello backups, stored in AWS EC2, S3, Glacier, and GCS.

Ste
When I link cards between boards, the first card disappears from the board I created it on.
Asked by Tanner Palma:

I am using the butler power up in order to stream line the team boards I am responsible for. I have a command to create a copy of the card to another board like I want. However I wanted to make the archival on one board, archive the copy on the other board. I thought that linking the cards would be the best way to do this. When I link the cards though, the card I created initially disappears. Is there a better way to do this?


Answers:
author: Esme Crutchley
body: Can you show us what your Butler command looks like in a screenshot? It might help us to be able to see if there's something misbehaving!

Esme :)


author: Iain Dooley
body: [@Tanner Palma](/t5/user/viewprofilepage/user-id/3593641) linking cards doesn't inherently have any impact beyond making them reciprocally linked. So I'm not sure why the card you created is disappearing, is that perhaps a rogue Butler command? Perhaps the command that you're trying to use in order to archive one card when the other is archived, is causing it to be archived right away.

Can you provide a screenshot of your commands?

comments: author: Tanner Palma
body: I looked through my Butler commands and realized I had set new cards to be moved rather than copied. I have now fixed it. Thank you for your help!


Tags: butler

link
How can you (or can you) change which board automaticlly opens when you login to Trello?
Asked by Tom Goodall:

The same board (my first board) opens up every time I open Trello, can I change/choose which board automatically opens? The one that opens now is one I don't use that often, so it would be nice to be able to control this.


Answers:
author: Esme Crutchley
body: What platform are you using? I'm using Chrome, so I've just set up a shortcut on my Chrome to the board that I want it to open, rather than going to trello.com each time?

Maybe something like that would work for you?

Thanks

Esme :)

comments: author: Tom Goodall
body: This works perfectly, Thanks!

I bookmark Trello to my toolbar and open it that way each day, so it was just a matter of what board I was on when I set the bookmark. PROBLEM SOLVED!!

Thx!!!


author: Esme Crutchley
body: No worries, glad you got it sorted :)
graphics not autosaving to front of card anymore?
Asked by Kim Cramer:

Did something change when saving outside of Trello to a Trello card?   
When I use to save things (blog articles, web links YouTube videos, etc...) it used to grab the photo from where I saved it from and added it onto the card so it's visual. It's not happening anymore. Just text is showing up. I'm on iOS by the way.  

For example I see a recipe I like and I use the share button to save it to my recipe board. Usually all I had to do was save it and all the copy , links along with a photo show up on the front of the card. Am I missing something?


Answers:
author: Esme Crutchley
body: Hi Kim,

I've found this as well, however in my experience, some do and some don't. The way that I have hacked/sorted this out, is to copy the photo that would previously have been imported as the card cover and attached it to the card. It takes longer because you now have to add something via a 3rd party app, then hop into Trello and see if it's done it or not, then hop back into the 3rd party app and grab the image, then back into Trello, open the card and click attach, then I select the bottom option, which is the 'copy' option (I think!).

Like I said, some still work and some don't, but I've not been able to see any rhyme or reason to which work and which don't! I first noticed it a few weeks ago on YouTube (I save useful YT videos on Trello for my business, so that I can find them again) and it attached the video but not the thumbnail. I will add though, that I haven't had this problem for a while. I thought that it was because I was on iOS 13 Beta, but now I'm on iOS 13.1.2 and it seems to be ok now.

Now I've written all that I have no idea whether it's helped at all!!

Esme :)

comments: author: Kim Cramer
body: Esme, thank you so much for helping! I actually finally figured it out! I will share below. I think you'll love it! It was driving me crazy because just like you I thought why is this so many steps???? I had used Trello for a long time, then like a crazy productivity geek like I am moved away to try something else (LOL). I thought maybe while I was a way they changed something. I went back thru some of my old notes and found my workaround that I had been using to achieve this! I completely forgot... It's a bookmark you add to your bookmark bar to easily clip webpages and photos AT THE SAME time. :) Here's the link. <https://trello.com/en-US/add-card>

Basically (after saving the bookmark (only do this once) - directions are in the link)

... when you are on a page and you want to clip something just tap the **++send to Trello++**bookmark and it will bring you to a pop up that will ask you what board and what list! whaaalaa! Love it - hope you do too


author: Esme Crutchley
body: Oh wonderful! Thanks for sharing! I've bookmarked it!

Esme :)
Trello automatically resizes images in cards?
Asked by viktor.popovic:

Hi all,

For this past couple of days, I've noticed that all images uploaded to our Trello boards either by members or guests got automatically resized.

For example, a jpg image that was originally uploaded in 3624x2048 resolution got resized down to 1200x768.

Has anybody else experienced this? Do you maybe have any clue about what's going on?

Thanks,

Viktor


Answers:
author: Jeremy Drey
body: Viktor, Was this issue ever resolved, or do you still have to do the workaround? It just started happening to us in the last week.

I just contacted Support and referenced this page.


author: viktor.popovic
body: I've also contacted Trello support concerning this issue, and this is what I've got:

*Thank you for reaching out. We recently implemented a bug fix that pertains to new images being uploaded where we auto-resize the image in the preview state.*   

*Right now, the quality of our previews is lower, however, selecting the bigger image preview and then clicking **Open in new tab** at the bottom will show you the original attachment in full resolution. Do you notice the original image is the correct size?*

So for our team this complicated things a bit, but it's not that bad as long as the original attachment is available.


author: Blair at Atlassian
body: Hi Viktor! We're looking into this issue with our development team and hope to see some improvements very soon! Thank you for posting in Community about it.

comments: author: Mark Hornig
body: Yes, my team is definitely having this issue as well. I noticed it a week or two ago, every image is now a max width of 1200. I hope there is a fix soon as we upload dozens of images every day.
View file macro encoding error
Asked by wangzehong:

When I insert a file for preview, all the characters turn into squares. When I insert a word macro, a few parts of the picture turn into squares. This was not the case before. Who can tell me the reason? Thank you!![image.png](/t5/image/serverpage/image-id/159144i5E04CDE4B088047F/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/159145iFEF38463A6FD3430/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Kishan Sharma
body: Hi [@wangzehong](/t5/user/viewprofilepage/user-id/4032920)

From the screenshot it looks like it is a known fonts problem with Confluence. Please try the resolution mentioned in this [this KB article](https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html)

comments: author: wangzehong
body: thank you?that works?


Tags: confluence-server

server

view-file
How can I change the blueprint of the space that is already created?
Asked by SilvaniaGC:

I have a knowledge base space, and I need to edit the blueprint used in that space.


Answers:
author: Kishan Sharma
body: Hi [@SilvaniaGC](/t5/user/viewprofilepage/user-id/4546191) Welcome to the community!

To customize a blueprint template for a space:

1. Go to the space and choose **Space tools \> Content Tools** from the bottom of the sidebar
2. Choose **Edit** beside the blueprint template you wish to edit
3. Make your changes to the template and choose **Save**

comments: author: SilvaniaGC
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) obrigado.

Quando criei o espa?o, selecionei o tipo de espa?o Base de conhecimento. Neste tipo de espa?o existe um campo para coment?rios em todas as telas. Posso remover ou alterar este campo?

![createspace.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/159428i1C8175D2F21EDA6E/image-size/large?v=v2&px=999 "createspace.PNG")


author: Kishan Sharma
body: [@SilvaniaGC](/t5/user/viewprofilepage/user-id/4546191)

O tipo de espa?o n?o importa aqui. Se voc? deseja remover o acesso a coment?rios nas p?ginas, pode alter?-lo nas permiss?es acessando  
**Space Tools -\> Permissions -\> Comments**   
e remova as permiss?es de adi??o / exclus?o para que ningu?m possa adicionar coment?rios a essa p?gina.


author: SilvaniaGC
body: Understand.  
Thank you so much again.


Tags: confluence-server

new-to-confluence
How do I search for words preceded by a full stop? e.g. SomeText.TheSearchTerm
Asked by Gerri Mills:

I am trying to search for a term in my confluence site. For example "CustomerName".

If a page contains just the word e.g. Page 1: "The CustomerName field" then the search will return it.

If a page has another word and a full stop included in that term e.g Page 2: "The Customers.CustomerName field" then search will not return that page.

I've tried "\*CustomerName" but apparently a wildcard cannot be the first character in a search term according to this page <https://support.atlassian.com/confluence-cloud/docs/confluence-search-syntax/>

Interestingly, the wildcards don't seem to work with full stop.

If I search for "Customers\*CustomerName" or "Customers?CustomerName" Page 2 is not returned in the results for either, only if "Customers.CustomerName" is the search term


Answers:
author: Kishan Sharma
body: Hi [@Gerri Mills](/t5/user/viewprofilepage/user-id/1206242)

There are few alternatives to this, please refer this [article](https://confluence.atlassian.com/confkb/how-to-use-wildcard-as-the-first-character-of-a-string-on-confluence-search-715130128.html) which might help in your case.

comments: author: Gerri Mills
body: Thank you [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) but they didn't work for me.


author: Kishan Sharma
body: I have tested this for you. Please try advanced search like below -

**/.\*CustomerName\*./**

Let me know how it goes.


author: Gerri Mills
body: Hi Kishan,

Thank you, I had tried that but it didn't work. Are you on confluence cloud or server? We are on cloud.

All my research is showing there is no way to search for a wildcard at the start of a phrase in confluence.

**/.\*ustomerName\*./**

returns no results at all.

The first issue is really serious for us as we use confluence for systems documentation and it's impossible to do a search for all pages using a field name that might have a different table name. Most limitations in confluence I can find a work around, but there is none for this.


author: Kishan Sharma
body: Hi Gerri,

I tested it in Server. I found that its ++not++ working in Cloud, so seems like there's no way to search for a wildcard at the start of a phrase in confluence cloud.


author: Gerri Mills
body: Thank you for your help Kishan, and lucky you being on server!


author: Kishan Sharma
body: No problem Gerri, couldn't help much and yes, we have to live with those limitations on cloud.


author: Sheng An Zhang
body: Hi Gerri, I am the Product Manager on the Search platform.

Thank you for raising this! This is something our team is looking into soon as we know that our logic for handling special characters in search is not working.

I would love to get the time to speak with you over a short zoom call if it works. This would allow me to learn more about how this affects you and your team and make sure we are solving the problem right for our customers.


author: Gerri Mills
body: Hi Sheng, sure we can chat on zoom - please message me with details


Tags: cloud

confluence-cloud

search
Can I migrate a 2GB backup file to the cloud?
Asked by Lazenca0x0:

I updated my old Confluence (Server) to the latest version.  
I never thought Confluence would be completely unusable after the update.

Message: "License Inconsistency: Confluence support and upgrades for your current license have expired."

Fortunately, a backup file was created when a new version of Confluence was installed, and I want to move this file to the Cloud version.

But the size of the backed-up file is about 2GB...

Can I restore the data to the cloud even in this case?


Answers:
author: Kishan Sharma
body: Hi [@Lazenca0x0](/t5/user/viewprofilepage/user-id/3256738) Yes you should be able to import 2GB backup file to confluence cloud. For license inconsistency it is best to raise a [support ticket](https://support.atlassian.com/contact/) with Atlassian.


Tags: cloud

confluence-cloud