youngmon/atlassian-qna huggingface dataset:
Sharing cards with non-board members?
Asked by Matthew Rubin:

I'm building a Trello board with a Realtor. Each card represents a listing that he represents. His board, to protect his listings, is set to private. He'd like to be able to send a link to each listing card to the current owners so they can follow their progress--but since the board is private, they would need to have a Trello account and be added to his board (upping the monthly Enterprise cost). Plus, from what I can tell, the link to the card allows them to access the entire board instead of simply their card.

Is there any way to allow someone to receive a link to **only** see updates on a specific card from a board--nothing else? Essentially I want them to be an Observer to a *card* not an Observer to a *Board*

Thanks!


Answers:
author: Iain Dooley
body: [@Matthew Rubin](/t5/user/viewprofilepage/user-id/3959313) there's no "card observer", however you might like to use this thing I created called BenkoDesk that would allow you to send email updates to the client directly from the card:

<http://www.benkodesk.com/>

and also this powerup that does something similar:

<http://www.sendboard.com/>

You could also print the card as a PDF and email it to the client.


author: mustafa sener _Hipporello_
body: Hi,

We have just released Hipporello for this purpose.

You can use Hipporello to enable your external users and customers to create cards on your board externally. You can use Hipporello automation rules to automatically send an email when the card created, or send a resolved email when the card is archived, etc.

- You can embed hipporello forms to any static website easily

- your customers can submit their requests through service desk portal

- they can directly send an email to Hipporello's email-to-board address and Hipporello creates a card

- You can forward messages received from your sales@, jobs@ to Hipporello's email-to-board address and Hipporello creates a Trello card

Basically, Hipporello connects your customers and employees to your support, IT \& business teams by creating Trello cards via online forms and inbound emails. It turns your board into an easy to use service desk

Check it out

<https://trello.com/power-ups/5dd670e21b2a8973687ca15a>

<https://www.hipporello.com>
Removing "Sign Up" Banner from Public Boards
Asked by Olinda_Montoro:

Is there a way to remove the "Sign Up for free" and "sign up \& "log in" banners from the top of public boards? I'd like to display this on a screen but those top two banners are in the way of it displaying nicely. Is this the way it has to be with a free subscription? Are those banners not included on a paid subscription?

![2020-06-08 12_02_20-Practice Board _ Trello.png](/t5/image/serverpage/image-id/98210iB816BEC9A707BC70/image-size/large?v=v2&px=999 "2020-06-08 12_02_20-Practice Board _ Trello.png")


Answers:
author: Iain Dooley
body: [@Olinda_Montoro](/t5/user/viewprofilepage/user-id/3959270) nope they're there to encourage people looking at Trello boards to sign up for Trello accounts.
finding a deleted document
Asked by debbierusso:

Accidentally deleted an a document that was attached to one of my cards.

Can I find it somewhere and re-attach?


Answers:
author: Iain Dooley
body: [@debbierusso](/t5/user/viewprofilepage/user-id/3578895) if it was a document directly attached to the card you're out of luck, but if it was a link to a document in cloud storage (eg. Google Drive) then you should be able to see the link to the document in the card's activity like this:

![2020-06-09 at 4.15 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/98251iC6A1889A7DA93F95/image-size/large?v=v2&px=999 "2020-06-09 at 4.15 pm.png")
How to add a "wallpaper" section to the menu
Asked by Denis:

Add the "wallpaper" section to the card menu. On one board in the card menu there is a "wallpaper" section (photo 1), and on the other board in the card menu there is no "wallpaper" section

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/98196iF35243EB5D44D2A3/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/98197iCB5FCCBAAF8D8FFC/image-size/large?v=v2&px=999 "2.png")


Answers:
author: Soumyadeep Mandal
body: Hi [@?????](/t5/user/viewprofilepage/user-id/3959206) ,

Welcome to the community!

That might be a glitch on your browser! Clear Browsing History might solve that!

When you add an image using attachments in Trello card it automatically becomes cover image after that, you can get all options for cover even if it won't show on the menu!

comments: author: Denis
body: it is on different computers and in different browsers :(


author: Soumyadeep Mandal
body: OK! So the new cover feature is not enabled for all Trello users but it will be enabled soon. I think within this week everyone will able to use new cover feature!
Why has my painting disappeared without a trace?
Asked by Loic Tomatot:

Morning, everyone,  
One of my tables disappeared without a trace or explanation. It doesn't even exist in the list of closed paintings.  
Unfortunately, I don't have more details about the circumstances, but any help would be welcome.  
Thank you \^\^


Answers:
author: Madiha Zia
body: Hey, Please show the screenshot so i will help you better. However I [do suggest painting](https://holapaints.com/best-wagner-paint-sprayers/) table with quality sprayers.


author: Soumyadeep Mandal
body: Hi [@Loic Tomatot](/t5/user/viewprofilepage/user-id/3959079) ,

Welcome to the community!

You can find what happened with your card in the Activity Tab/Pannel.

**Open Board -\> Show Menu -\> Activity**

I hope by doing the above step you will able to solve your problem

comments: author: Loic Tomatot
body: Hello [@Soumyadeep Mandal](/t5/user/viewprofilepage/user-id/3861721)  
I'm sorry, but I wasn't talking about the cards, I was talking about the whole table.


author: Soumyadeep Mandal
body: Ho [@Loic Tomatot](/t5/user/viewprofilepage/user-id/3959079) ,

You can also goto

**Open Card -\> Activity.**

OR

You can ask Trello Support [here](https://www.trello.com/contact)


Tags: table
Free to Business Question
Asked by Rene' Diamond:

I've been using the free version of Trello and created a handful of boards. I've invited 3 teammembers to these boards and we've had enough usability to manage. However, we loved the advanced card feature (adding due dates to checklists, assigning tasks, etc.) during a free trial of Business. Is there a way that I can pay for the Business account to provide this feature without having to spend $119/person ($360/month)? That is too expensive for just upgraded cards.

Any information is appreciated!


Answers:
author: Iain Dooley
body: [@Rene' Diamond](/t5/user/viewprofilepage/user-id/3959073) trello business class is US$9.99/month/team member or multi-board guest/observer, I think you're looking at the annual pricing.
refund
Asked by Ann Castro:

Can I get a refund for my subscription? I've been charged this month but haven't been using it. It would be great to have this resolved. Thank you


Answers:
author: Jack Brickey
body: Hi Sven, you would have to reach out to support for this type of question. This is a public forum. You might go [here](https://trello.com/contact#/) and select "Ask Trello Support" button
Is it possible to create a card template that you can use on multiple boards?
Asked by Greg Birbeck:

We have just started using Business Class


Answers:
author: Iain Dooley
body: [@Greg Birbeck](/t5/user/viewprofilepage/user-id/3958976) no, but the main advantage of card templates is that you can archive them and still use them so they don't take up space on your board. If you want to have a central templates board and then use it from various other boards, you could enable this Butler command on the boards where you want to use them:

![2020-06-09 at 4.23 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/98252i370DFA546AA02348/image-size/large?v=v2&px=999 "2020-06-09 at 4.23 pm.png")

comments: author: Greg Birbeck
body: Hi Ian,

Thanks for your response. I haven't spent much time looking at the Butler option but I'll have a closer look now.

I've tried your suggestion and it works really well so thanks.

One of the final actions you included above was to copy the card to the top of the list {triggercardlistname}. If you were setting these templates up as rules for a blank board, you would know the board name but not the list names.

Is there any way you can do it so it will default to whatever list the person is on when they add the label rather than having to specify a list in advance?

I hope that makes sense, once again, thanks for your help.


author: Iain Dooley
body: [@Greg Birbeck](/t5/user/viewprofilepage/user-id/3958976) in this case {triggercardlistname} refers to the list name in which the card was created to trigger the command, the list name of the template card is irrelevant because the entire board is searched, you can split the template cards into lists arbitrarily (for example to group them in terms of some logical relationship such as "Customer Reply Templates" and so on).


author: Greg Birbeck
body: Got it.

It's working perfectly now.

Thanks for your help.

Greg
Suddenly, I can't see the cards in my personal Trello board.
Asked by Jerry:

I've used this board for month. No one else has access, and now neither do I.

My other boards are fine (the ones I share with coworkers).

How do I fix?


Answers:
author: Iain Dooley
body: [@Jerry](/t5/user/viewprofilepage/user-id/3958962) did you recently migrate to an Atlassian account?


Tags: board

card

privacy
Trello: How to set custom reminder time when setting due date by using Trello REST API
Asked by Nguyen Tien Nhan:

I noticed that Trello REST API allows setting due datetime. However, how can I set this reminder time when using Trello REST API?

![file-e384wqRukm](https://community.atlassian.com/t5/image/serverpage/image-id/98142i048E8BECCB0683B1/image-size/large?v=v2&px=999 "file-e384wqRukm")


Answers:
author: Iain Dooley
body: [@Nguyen Tien Nhan](/t5/user/viewprofilepage/user-id/3958736) no this is sort of a "user setting", that is, each user might choose a different notification interval, so it wouldn't really make sense to set this via the API.

comments: author: Chris Marts
body: Hey [Iain](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1416112) - from my testing, this is not a user setting. When I assign myself and another user to a card and set a due date and a reminder, both users see the same reminder interval. And if one user changes the reminder interval, the other user sees this same change.

I actual prefer this behavior and we use it all the time so we can set cards with reminders, say, 1 day out, and when the reminder comes up, we shorten the interval, to say 2 hours, so whoever is assigned to the card will get another reminder closer to the due date if the due date is still not complete.

Depending on what the card represents, we may change the reminder interval several times, usually done by somebody in a project/task manager role.

For this reason, like the OP, we'd love to see this exposed by the API as well as the Butler automation feature, as we have scenarios where we create cards with the API or via Butler rules but don't have the ability to set the reminder interval.


Tags: api
Can free users access an unlimited number of a boards/ teams, owned by business-class memebers?
Asked by Suzy Gott:

Hi,   

We're considering using trello to manage workflow on a large account. however we would need multiple boards for the different clients/ work-streams for each of them.

If Account Management teams had business class membership to trello, allowing them to make as many boards as they liked - could a designer for example who wouldn't need to own boards, but would need to jump in and out of lots of different client groups/ work-streams over time, be able to stay as a free user.

I'm trying to figure out if the 10 boards free limit applies to those contributing to boards only rather than owning please?

Hope someone is able to help?


Answers:
author: Iain Dooley
body: [@Suzy Gott](/t5/user/viewprofilepage/user-id/3958690) If a Trello member who is not part of your team, is a member of more than one board on your team, they are a "multi-board guest" and will become billable at the same rate as any other team member. The same rule applies for Observers


Tags: board

business-class

free
how do I resolve trello being confused about user login
Asked by Brent Russell:

OK so I am logged into trello. if I open the home page I can see my team and the board. On one of the boards if I open it it tells me in yellow across the top "please login to view this board" although I can view the board and edit cards etc.

Some of the cards are assigned to another user (possible other account I own) that are not on that team. basically it seems that trello has confused account and partially amalgamated them.

I'm sure this is an Altassian thing because I've been having other issues with Sourcetree login too.

edit: I've added two screenshots that show I can see the boards (PVC_staff) but when I actually go to it it shows the yellow band with warning.

help![altassian_!.png](https://community.atlassian.com/t5/image/serverpage/image-id/98249i124E902DC6DB75A7/image-size/large?v=v2&px=999 "altassian_!.png")![altassian_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/98250i46FD092881EB7A6A/image-size/large?v=v2&px=999 "altassian_2.png")


Answers:
author: Iain Dooley
body: [@Brent Russell](/t5/user/viewprofilepage/user-id/3946515) that sounds like something I've never seen in Trello before, can you post a screenshot?

comments: author: Brent Russell
body: I've added two screen shots showing the board (PVC_Staff)


author: Iain Dooley
body: [@Brent Russell](/t5/user/viewprofilepage/user-id/3946515) yeah it looks to me as though Atlassian knows you're logged in with that account, but that somehow you're not signed into Trello with that email or something, but that's the email that has been given access to the board. I've never seen that notice before, if you go back to trello.com/contact and jump through all the automated hoops you can submit this as a ticket to the Trello team, you should also be able to attach your screenshot, or you could reference them with a link to this post.


author: Brent Russell
body: Tx I'll do that. the interesting thing is that the image for my profile is the one normally associated with an alternative (personal) email address that I normally use


Tags: login
Import .md files to confluence
Asked by Milena Suemi Uehara:

Currently I am using a wiki that only exports to .md files. How can I import those files to confluence?


Answers:
author: Pramodh M
body: Hi [@Milena Suemi Uehara](/t5/user/viewprofilepage/user-id/4705844)

Welcome to the Community!!

Found this one on GitHub!!

<https://github.com/kovetskiy/mark>

Thanks,  
Pramodh


author: Fabian Lim
body: Hi [@Milena Suemi Uehara](/t5/user/viewprofilepage/user-id/4705844)

Welcome to the community. Here is the thread that I found that has several options for you: <https://community.atlassian.com/t5/Confluence-questions/How-to-import-hundreds-of-md-files/qaq-p/725975>

Regards


Tags: cloud

confluence-cloud
Unable to edit existing draw.io diagram
Asked by Isabelle Poueriet:

I created a confluence page and on that page I created a new draw.io diagram.

I saved the diagram in draw.io and I published the confluence page.

I then went to edit the draw.io diagram by clicking the Edit (pencil) on the diagram.

I get the following error:

**An embedded page at ac.draw.io says:**

**Read Error: File not found.**

I can see the diagram if I try to create a new confluence page and insert an existing diagram, however, the diagram appears greyed out and when I click on it to select it, it says I have no read access to it.


Answers:
author: Fabian Lim
body: Hi [@Isabelle Poueriet](/t5/user/viewprofilepage/user-id/4505755)

I recommend you contact draw.io directly via email if you are paying for the app. They will get back to you faster. link: <https://drawio-app.com/support/>


author: Marija Radovic
body: Hi [@Isabelle Poueriet](/t5/user/viewprofilepage/user-id/4505755)

We replied to the ticket you sent us so let's continue solving the issue there.

Kind regards,

Marija


author: Ramadan Pajaziti
body: Hello.  
Maybe this will help to someone, i want to share that i had same issue.  

When oppening the embedded draw.io diagram under edit confluence page, it shows the above error.   
But when i open from howering into the draw.io diagram, there is like a tab that popups on the top of the diagram, i click the first button which is edit, then saving fails, but what i did is that:  
Clicked Extras, then Edit Diagram, which shows all the xml kind code of the draw.io diagram. I copy this, and create a local draw.io file with the copied code from the embedded draw.io diagram.   
Then i save that, and i reupload the file..  
This is the only thing that worked for me, without contacting the support, maybe there is an easier fix to this.  

Ramadan


Tags: cloud

confluence-cloud
Allow access after denying request
Asked by Derek Luce:

I denied an access request to confluence when I should not have. After that, I sent the user an invite. She pastes the invitation into an incognito window and logs in, but then she sees that an admin has denied access. It's like I need to clear the denial somehow.

User is synced from on-premises AD, then manually added to a product access group.

Any help is appreciated!


Answers:
author: Jack Brickey
body: can you not simply add the user under User Management? Be sure to give them the desired product asccess.

![2022-01-12_13-59-53.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/177474i71D27169AB7EE46A/image-size/large?v=v2&px=999 "2022-01-12_13-59-53.jpg")

comments: author: Derek Luce
body: I tried inviting her. After she clicks the link from the invitation and logs in, she sees that an admin has denied access, as mentioned in the original post. Thank you for the suggestion though.


Tags: cloud

confluence-cloud
Creating a page with sound files
Asked by dhambrock:

Hey there!  

I want to create a page in our Confluence that will all people to easily go in, click a button and record their name (for a page on "how to pronounce my name") but I'm struggling to figure out how to build this/if it is possible?

Ideally it would just be a chart where you can edit and add your name, email, role at the company and then an audio file of your name. Super simple, clean, easy.  

I want it to be as easy for people as possible so that they actually participate, I worked for a company that did this but it was a whole multiple step externally to record, then save and then upload to Confluence and it was more work than people wanted to do.

<br />

Thank you for any tips, steps, links!


Answers:
author: Andy Gladstone
body: [@dhambrock](/t5/user/viewprofilepage/user-id/4705736) Welcome to Confluence! Keep comimng back here to ask your questions.

Confluence does not support native sound recording as a feature, but there is a Marketplace product that may suit your needs.

Here is a link to an article that describes the application:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-record-videos-and-screencasts-in-Confluence-for-FREE/ba-p/1639322>

Best of luck!

comments: author: dhambrock
body: Thank you so much Andy!


Tags: attachment

cloud

confluence-cloud

multimedia
Does upgrading to Confluence Premium give you historical information on analytics?
Asked by Allen George Idikula:

Currently on Confluence Standard with plans to upgrade to Premium.

Does upgrading to Premium also give you access to analytics from before you upgraded as in, can I see who viewed my pages in December 2021 if I upgraded in Jan 2022 ?


Answers:
author: Fabian Lim
body: Hi [@Allen George Idikula](/t5/user/viewprofilepage/user-id/4705730)

Welcome to the community.

Since you are not capturing in standard, I doubt you will be able to capture prior information when you upgrade.

Regards.


Tags: cloud

confluence-cloud
Does Deleting a space also delete the team calendar that was associated with that space?
Asked by Veronica John:

We are cleaning some of the old spaces and wanted to know if we can retain the calendar and pull it up on a different page but delete the space it was created on.


Answers:
author: Andy Gladstone
body: [@Veronica John](/t5/user/viewprofilepage/user-id/3562076) you can move the calendar to a new space before deleting the space it currently resides in. when viewing the calendar, slick on the **...** (ellipsis) next to the Calendar Name and select **Edit**. There you can re-associate the calendar with another space, so you don't lose it when deleting your current space that it is hosted in.

Hope this helps!

comments: author: Veronica John
body: Thank you for your response. This is really helpful!


Tags: calendar

cloud

confluence-cloud

delete

space
Confluence suspended and can't resubscribe
Asked by williamkawa:

My current space was suspended by Atlassian team. I didn't check the email during the subscription period. I thought as I was not using any standard feature.

I want to downgrade to free users plan (I've deleted the inactive users). And more importantly i want to resubscribe to my space.


Answers:
author: Kishan Sharma
body: Hi [@williamkawa](/t5/user/viewprofilepage/user-id/4705295) Welcome to the Atlassian Community!

You can still create a support case with Atlassian's Customer Advocate team. To do that:

1. Go to <https://support.atlassian.com/contact>
2. Select "My account"
3. Then select "Help with a deactivated site"
4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.

This will help to make sure that your request is directed to the correct support team.

Hope this helps.

comments: author: williamkawa
body: Thanks [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

I've done what you suggested, i'm waiting for the support team.


author: Kishan Sharma
body: Great, please let us know when its sorted, please also accept the answer it if was helpful, it will help other facing similar issue.


Tags: cloud

confluence-cloud
Why Atlassian does not lauch on Mac Big Sur
Asked by Shamsudin Charania:

Atlassian does not launch on Mac Big Sur 11.6 ?

I have the latest version of Atlassian 1.3.1


Answers:
author: Brant Schroeder
body: [@Shamsudin Charania](/t5/user/viewprofilepage/user-id/4705612) Welcome to the Atlassian community.

Can you provide some additional details about what is happening? Are you having a specific error? Can you share a screenshot of the issue?

comments: author: Nic Brough -Adaptavist-
body: Also, Atlassian what 1.3.1? Which system?


Tags: confluence-server

server