youngmon/atlassian-qna huggingface dataset:
Print list from Issue navigator is creating duplicate columns for some fields
Asked by neeti_gogawat:

Hi,  

In my project we use JIRA and we generate a report from Issue navigator. The columns to displayed are chosen by us and it looks fine in Issue navigator itself, but when we do  

Export issues \> Print list - A new tab is open which shows duplicate columns  

<br />


Answers:
author: Dan Breyen
body: Hi [@neeti_gogawat](/t5/user/viewprofilepage/user-id/5593417) welcome to the community! Could you share which column you are using in your Issue Navigator? I have a custom list of fields displayed, and when I choose Print List, I don't see any duplicate columns.

Also, does the same issue happen if you use a different browser, different workstation, and different users? Just trying to narrow down the possible cause.

I took a quick look at [Atlassian's Jira Site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't find any open issues.

Hope that helps

comments: author: neeti_gogawat
body: Hi Dan, they are customised columns and it was not a problem few months back as i remember. But they are now duplicate in every browser, Mac/Windows or every project using these fields.![Screenshot 2024-09-16 at 14.58.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/347546iB14D905B389AD07A/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 at 14.58.02.png")


Tags: cloud

jira-cloud
When trying to create Issue in Jira using Postman, getting permission error
Asked by GLK Indrani:

When trying to create Issue in Jira using Postman, getting below error:  
{  
"errorMessages": \[  
"You do not have permission to create issues in this project."  
\],  
"errors": {}  
}  
Note: Currently, I am on Trial version of 14 days and have given my user both 'Administrator' and 'Member' privileges.  
++Below is my CURL:++  
curl --location '<https://capgemini-team-na44vdo6.atlassian.net/rest/api/3/issue>' \\  
--header 'Accept: application/json' \\  
--header 'Content-Type: application/json' \\  
--header 'Authorization: ??????' \\  
--header 'Cookie: atlassian.xsrf.token=515e3ecc886f3b10322cc94138e24d723b4582e6_lout' \\  
--data '{  
"fields":  
{  
"project": {  
"key": "UJ"  
},  
"reporter": {  
"name": "GLK Indrani"  
},  
"issuetype": {  
"name": "Bug"  
},  
"summary": "Dropdown not working"  
}  
}'


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please go to project settings \>\> Permission \>\> Check your account has create issue permission.

Are you able to create issue on this project from web browser ?


author: Oliver Siebenmarck _Polymetis Apps_
body: Hi [@GLK Indrani](/t5/user/viewprofilepage/user-id/5593414) ,

Welcome to the community!

First of all, you should avoid posting your cookie headers here. It's way too easy for a malicious actor to take over your session that way.

Now, when working with the REST API, it's typically much easier to use an [API token](https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/) and [basic auth](https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/).

However, if you are dead set on using the session cookie from your browser, you should be fine with these two cookies: the **JSESSIONID** and the **tenant.session.token**.

If you are unsure if your authentication attempt does not quite work, it's a good idea to test with the [Get Current User](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-myself/#api-rest-api-3-myself-get) endpoint.

Hope that helps,  
Oliver


Tags: cloud

jira-cloud
Jira Certifications planning from company- We want to partner with Atlassian
Asked by Ayntechlab:

Hello Team,

We have 15 Atlassian administrators requirements, planning for certification before before going live and in future we will recruitment more people. Our target is to partner with Atlassian. How do we become a partner. Please revert us ASAP.

Thanks,

Ayntechlab


Answers:
author: Stephan Hannach
body: Hello [Ayntechlab](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5593400),

I think it is important for Atlassian, that you have already a customer base and some experience with consulting for Atlassian Software.

I guess Atlassian is avoiding potential "Zombie"-Partners. So you have to show Atlassian that you will stay on focus to be a growing partner in the next years.

At all the best is, you write to the Channel Manager of your region and ask him exactly this question.

Regards,

Stephan

comments: author: Ayntechlab
body: [@Stephan Hannach](/t5/user/viewprofilepage/user-id/4326877) Thanks for the updating.


Tags: bitbucket-cloud

cloud

confluence

confluence-cloud

jira-cloud
'Diff' does not work for specific dates for a given Jira ticket
Asked by Bryan Kim:

Hi all,

I am trying to determine duration of a given ticket in a specific status. To achieve that, an automation is set up to retrieve two dates: 'now' and 'statuscategorychangedate'.

For some reason, calling 'diff' for these two dates simply yields nothing. But it seems to work with 'updated', although that's not something what I'm looking for.

* {{updated.diff(now).days}} works.
* {{statuscategorychangedate.diff(now).days}} doesn't work.

I checked values and 'statuscategorydate' does seem to have a same data format as 'now'.

I would be grateful if someone could share some insights on this, thanks in advance!


Answers:
author: Bill Sheboy
body: Hi [@Bryan Kim](/t5/user/viewprofilepage/user-id/5376951)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

What version of Jira are you using: Cloud, Server, or Data Center?

And for Jira Cloud, the field statuscategorychangedate is returned as text to rules and only returns the change for the *status category values* (i.e., To Do, In Progress, and Done). It does not record the value for all status value changes.

Kind regards,  
Bill


author: pinky_reddy
body: Hi [@Bryan Kim](/t5/user/viewprofilepage/user-id/5376951)

Welcome to the community

Looks like you have the similar issue as discussed in this question.

<https://community.atlassian.com/t5/Jira-questions/Automation-some-dates-are-not-handled-as-dates/qaq-p/1534402>

It might look like this {{issue.statuscategorychangedate.toDate().diff(now).days}}

Give it a try and let me know how it went.

comments: author: Bryan Kim
body: Hi [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900),

I tried the following, and it seems to work. :) I think the value itself is not correct at the moment, but it is a starting point at least.

**{{statuscategorychangedate.toDate().diff(now).days}}**

Thank you!


Tags: cloud

jira-cloud
Automation rule to change status based on the newly update ticket field
Asked by Nguyen Thanh Tien:

I've set up an automation rule to change the status based on the newly updated ticket field shown in the attached image.

![Screenshot at Sep 16 17-36-46.png](/t5/image/serverpage/image-id/347513i47A5F721434E6A1E/image-size/large?v=v2&px=999 "Screenshot at Sep 16 17-36-46.png")

However, only Condition 1 was triggered to edit issue field, as indicated in the attached audit log. Could you please assist me in ensuring that Condition 2 runs after Condition 1 is executed? Thank you!

![Screenshot at Sep 16 17-39-52.png](/t5/image/serverpage/image-id/347514i0B93B0804C04A497/image-size/large?v=v2&px=999 "Screenshot at Sep 16 17-39-52.png")


Answers:
author: pinky_reddy
body: Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875)

Welcome to the Community

Try adding refetch component before second one

You can find more details on Refetch component here <https://support.atlassian.com/automation/kb/usage-of-refetch-component/>

let me know how it went after updating.


author: Jakub Koc
body: You might want to try re-fetching issue before second condition, eventually I would also try extracting score from the comment itself and modifying the field without the second condition. Can you provide example comment that activates the automation?  


Tags: cloud

jira-cloud
Oops, you've found a dead link
Asked by Anukriti:

Hi , we are trying to access our endpoint with extension : url:8080/rest/servicedeskapi/servicedesk/6/request , however getting the error message:

Oops, you've found a dead link {#toc-hId--327567573}
----------------------------------------------------

I recently tried updating the Jira version , however couple of things didnt work and have to revert back .


Answers:
author: Vronik
body: Hi

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Jira-questions/quot-Error-404-Oops-you-ve-found-a-dead-link-quot-after-moving/qaq-p/2780469>

Regards


Tags: data-center

jira-data-center
How to search for tickets based in the ticket title?
Asked by SH:

Our organisation doesnt allow the use of projects in jira, a jira "project" is a division of the company with thousands of staff, hundreds of projects, and hundreds of teams.

It also doesnt allow the use of jiras teams concept.

Instead we can only manage our "project" using a tickets "Assigned Team" field.

This means we cant use the standard search functions in Jira.

We have to use the advanced search, like this:

"Assigned Team" = "ourteam" and resolution = Unresolved

The question is, how do we search for text in the tickets title and description?

AND title \~ "something" doesnt work, or does AND name \~ "something"

What is the title field of a ticket called?


Answers:
author: pinky_reddy
body: Hi [@SH](/t5/user/viewprofilepage/user-id/5513522)

Issue title is Summary.

To search for summary you can try something like this

summary \~ 'text'

or

text \~"serach text"


Tags: data-center

jira-data-center
ScriptRunner behavior logic for empty Date field : error not cleared for empty date field
Asked by Veeresh:

I have two date and time fields start date and end date, when user trying to edit date fields if end date is less than start date should throw an error, if start date is empty then it should clear the error and allow user to enter any date in end date, also if end date is greater than start date error should clear.

I wrote below script it's working when start date is not empty, but when I empty the entire field (start date) manually, error is not cleared, but when I clear partially that is if I just remove time or anything from field partially then it's cleared the error. I'm not sure why error is not cleared when I completely emptied the start date, please suggest where I'm doing wrong, below is the script which I wrote.

I also tried for empty field

// startDateStr =="" \|\| startDateStr ==null \|\| startDateStr.toString().trim().isEmpty but nothing worked, please suggest

import java.lang.Exception  
import org.apache.xmlgraphics.util.DateFormatUtil  
import com.atlassian.jira.component.ComponentAccessor  
import com.onresolve.jira.groovy.user.FormField  
import com.onresolve.jira.groovy.user.FieldBehaviours  
import java.text.SimpleDateFormat

def endDate = getFieldByName("End Date")  
def startDate = getFieldById(fieldChanged)  
def startDateValueStr = startDate.getValue() as String  
def startDateValue = startDate.getValue() as Date  
def endDateValue = endDate.getValue() as Date  
if (!startDateValueStr) {  
endDate.clearError()  
}  
if (startDateValue \&\& endDateValue.before(startDateValue)) {  
endDate.setError("The End Date cannot be before the Start Date.")  
} else {  
endDate.clearError()  
}


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Veeresh](/t5/user/viewprofilepage/user-id/5593175)

I am going to assume you are using ScriptRunner's Behaviour for this.

Please share a screenshot of your Behaviour configuration so I can get a better understanding and try to come up with a solution.

Thank you and Kind regards,  
Ram


Tags: behaviours

data-center

groovy

jira-data-center

scriptrunner
Could not able to add tasks to user stories
Asked by nani meka:

Hi,  

I could not able to add tasks to the stores.

![Screenshot 2024-09-16 131254.png](https://community.atlassian.com/t5/image/serverpage/image-id/347483i1BE1DC3D7CB6745C/image-size/large?v=v2&px=999 "Screenshot 2024-09-16 131254.png")


Answers:
author: John Funk
body: Hi Nani,

You do not add Tasks to Stories - they are at the same level. You can add either of them to an Epic. Or you can add Sub-tasks to either of them.


Tags: cloud

jira-cloud
Plan Sprint Capacity Management Dates
Asked by Carol Webb:

When I started using the Plan functionality, specifically the Sprint Capacity Management view of the Plan shown below, my sprint dates were overlapping. As a result, there is a lot of white space underneath my Delivery Team row which should not be there. All the sprints should be on one row only (Row A). To achieve this, ++**I need to change the historical sprint dates so that they are not overlapping (only those in the blue block, all subsequent dates are fine)**++. How do I do this? Many thanks! Carol

![QuestionPic.png](/t5/image/serverpage/image-id/347480iE955588EAE7F883E/image-size/large?v=v2&px=999 "QuestionPic.png")


Answers:
author: Andrei Eleodor Sirbu
body: Hello Carol and welcome to the community

These look like completed sprints and I don't see any other way to solve this issue other than reopening the sprints from the Scrum board under "Reports" -\> "Burndown chart" or "Sprint report" and change their start and end date. I'm not a fan of reopening sprints as this can affect the dates of the issues within these sprints. The past is the past and effective communication with stakeholders and team members about this issue is key. But there's a solution to prevent this from happening again.

I found out that setting the start hour of a sprint to 23:50 (11:50 p.m) will prevent gaps from appearing in the plan. This way each team can start their sprint before the set date without causing any problems.

Furthermore this prevents stories from not being considered as commited in the sprint (in the burndown chart) if the start hour that is set comes before the real start hour of the sprint.

You may also want to check the board settings under "working days" tab and tick the appropriate working days by excluding week-ends.

I hope this helps

Andrei


Tags: cloud

jira-cloud

plan

sprint-dates
How to search by team?
Asked by SH:

Our large organization uses self managed jira with one project per department, where a department can have hundreds of teams, thousands of users and hundreds of actual projects.

Finding our project's issues in the sea of issues is not easy. The only way is via the tickets assigned team (which means our project can only have one team, but that's another problem).

If you use the issue search page, and add "team" in the "more" drop down, it says this can only be done in advanced.

However, in advanced search, team = "ourteam" does not work.

Some posts say to use "Team\[Team\]" = "ourteam" but this gives the error:

*Field 'Team\[Team\]' does not exist or you do not have permission to view it.*

Any suggestions on how to search for issues by team?


Answers:
author: David Bakkers
body: Hello [@SH](/t5/user/viewprofilepage/user-id/5513522)
> Any suggestions on how to search for issues by team?

You can't. Teams are a feature of Jira CLOUD and you're on Jira DATA CENTER. The two are not the same.
> Some posts say to use "Team\[Team\]" = "ourteam" but this gives the error...

That's information relevant to Jira CLOUD. You're misreading the documentation.

It sounds like your Jira administrator has created a custom field called 'assigned team' and it's manually populated with a list of names of your organisation's teams.

PS. IMHO, whoever setup your Jira instance to force all members of a department into a single, giant Project, and then makes them segregate themselves and their projects within that Project using custom fields.... is a lunatic.


author: pinky_reddy
body: Hi [@SH](/t5/user/viewprofilepage/user-id/5513522)

Welcome to the community

Try this one Project="your department project" and team = 'your team'

Note: Make sure you are selecting the correct team field incase your instance have multiple fields with same name.

Let me know if it worked.

comments: author: SH
body: team = "ourteam" does not return any issues unfortunately.

Looking at the companies ticket structure, the team is actually called "assigned team"

Its a mystery what relationships actual teams have in this setup. Maybe we are not allowed to use teams either, as this is not a field on tickets.

Its extremely painful.


author: pinky_reddy
body: Hi [@SH](/t5/user/viewprofilepage/user-id/5513522)

Project="your department project" and "assigned team" = 'your team'

To get the data in JQL you must have the values for that field in the ticket.

Ex: if you are assigning your team name to "assigned team" in Jira issue then in jql "assigned team" must be used to get the issues assigned to that team.

In Ticket "assigned team" should have your team value.


Tags: data-center

jira-data-center
Jira service is down
Asked by ManRan:

Service Unavailable error for jira {#toc-hId--327568560}
--------------------------------------------------------


Answers:
author: John Funk
body: Hi ManRan - Welcome to the Atlassian Community!

I am not currently seeing any outages.

<https://status.atlassian.com/>

comments: author: ManRan
body: <https://jira.q2ebanking.com/> services are down and error says - The server is temporarily unable to service your request due to maintenance downtime or capacity problems.


author: John Funk
body: Ah, it's a maintenance thing then. Wait just a little while and try again.


author: ManRan
body: Thanks John. It is not available since 9 AM IST so wanted to check and the Maintenance message just started showing up. Will wait :). Thanks again.


author: John Funk
body: That's too long to be down. You should open a support ticket with Atlassian.

<https://support.atlassian.com/contact/#/>


author: David Bakkers
body: The Jira instance at <https://jira.q2banking.com> is ++not++ Jira CLOUD, it's Jira SERVER...

```
<meta name="application-name" content="JIRA" data-name="jira" data-version="9.12.12"><meta name="ajs-server-name" content="jira.q2ebanking.com">
```

[@ManRan](/t5/user/viewprofilepage/user-id/5593173) You will need to contact your company's IT department, as there is nothing that Atlassian can do about the problem.


Tags: cloud

jira-cloud
Resolve Close Task
Asked by Taunna Ward:

I am new to Jira Work Management.

When the task is closed it still remain on the Kanban board in a swim lane. How do close tasks get removed off the kanban board?

Also, once the ticket is closed and removed from the board, where is the task stored for historic review?


Answers:
author: Collista Lewingdon
body: I believe that the closed items stay on the board for 10-14 days until after they are closed.

Based on the fact that you are saying you are new to Work Management and assuming you are using that type of project you would need to either switch to list view and enable done items to be viewable, or go to the issues view and search by done.

![2024-02-20 13_09_17-.png](https://community.atlassian.com/t5/image/serverpage/image-id/307567iC1E3D4FFCE88901B/image-size/large?v=v2&px=999 "2024-02-20 13_09_17-.png")

But if by any chance you are using a software project you would go into reports and look at the sprint reports or under issues and sort by status.

comments: author: Trudy Claspill
body: Hello [@Taunna Ward](/t5/user/viewprofilepage/user-id/5434279)

Welcome to the Atlassian community.

I can confirm that with a Business/Work Management board, issues transitioned to a green-colored status (i.e. Done) will automatically be hidden from the board when they have been in that status for 14 consecutive days. This is not a configurable option.

If you want to "manually" hide them you can use the Filter option to filter the display to show issues in all the other status except Done.

![Screenshot 2024-02-20 at 2.29.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307585i643E92498EB78BBF/image-size/large?v=v2&px=999 "Screenshot 2024-02-20 at 2.29.00?PM.png")

The board is just a way to interact with the issues that exist. Even when the board has been filtered or issues hidden they continue to exist. You can see them by selecting the Issues option and by going to the Filters menu, selecting View All Issues, and searching for them.


author: Taunna Ward
body: Thank you so much for the help.


Tags: cloud

jira-work-management-cloud
Add an auto Reply Comment for Out of Office Messsage by Outlook
Asked by Christoph Schulz:

Hello Atlassains,

iam curious why an auto reply from Outlook (Out of Office) can't answer/comment on a new task creation in Jira Work Management..?

Is there a way or any workaround like Precedence: bulk header on ? I've managed to create Tasks to a single Project via mail forwarding from my email inbox to jira but it would be way better if i could answers/comment on the new created task. :thinking:

Regards


Answers:
author: Christoph Schulz
body: In Service Management it works instantly without configuration,

does Work Management not accept E-Mails from an automated source or something ?


author: Christoph Schulz
body: Any update ? or Ideas why i doesnt sent or accept the auto mail ?

Also i sucessfully build a workaround with status "not avaible" or an "Away Project" but i still can't figure out the comment feature.

Help is much appreciated!


author: Jaime Capitel _resolution_
body: Hi [@Christoph Schulz](/t5/user/viewprofilepage/user-id/5187401) ,

I don't really know exactly why the interaction you're mentioning doesn't work.

However, if you want to get OoO notes posted in issues, [Out of Office Assistant for Jira Cloud](https://marketplace.atlassian.com/apps/1218305/out-of-office-issue-calendar-automation-for-team-workflow?hosting=cloud&tab=overview) can do just that... and much more.

I'm the product owner, so feel free to ask anything or request any features you'd like to see in the app.

Cheers!

comments: author: Christoph Schulz
body: Oh i should be more accurate ++sorry++, since its not my/ i don't run the company i can't apply third party apps of any kind at this moment.

Some random jira salesman told this feature was integrated, but it was your app ;)

any how is there a nativ, vanilla or original feature i can use ?


author: Jaime Capitel _resolution_
body: I'm afraid you can't without a lot of work... that's the main reason we built an app!


Tags: cloud

jira-work-management-cloud
Adding custom field to create issue screen
Asked by Nata Iosava:

In a create transition I had a validator. User needed to update Component field in order to create an issue. User would push the Create button and in the Create Issue Screen would see the summery and a required field, update it and then push create. This rule was running for about 6 month with 0 problem.

With the new Jira update, I lost the required field from Create Issue Screen and I am unable to fix it. Clicking the action button and choosing the custom field from More Fields option is a one time solution. If i try to create a new issue the same problem occurs.

Is there a way to make custom fields appear in the create issue screen permanently like it used to be?


Answers:
author: Brian Trepto
body: Hi [@Nata Iosava](/t5/user/viewprofilepage/user-id/5432821)

can you please open an already existing issue of the same type.

In the bottom right corner you'll see a button that is called "Configure".

![Screenshot 2024-02-19 at 11.44.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/307198i02270DF7A608B6C7/image-size/large?v=v2&px=999 "Screenshot 2024-02-19 at 11.44.45.png")

Here you should check if the field is visible and not in the "Hidden when empty" section.

Can you please clarify?

comments: author: Nata Iosava
body: Hi [@Brian Trepto](/t5/user/viewprofilepage/user-id/4936246)   

I checked it and it's not in the "Hidden when empty" section.


Tags: cloud

jira-work-management-cloud