youngmon/atlassian-qna huggingface dataset:
I see in Rest api lot of restapi endpoint are depricated but still we can use them
Asked by Sachin Somannavar:

and get the desired results , is there anytimeline when this endpoints will be completely non function , because we have used this endpoints in building our solution , and in rest api v2 not all the operation we can perform like downloading the attachments


Answers:
author: Nikola Perisic
body: Hello [@Sachin Somannavar](/t5/user/viewprofilepage/user-id/5428744)

You can see the list here: <https://developer.atlassian.com/cloud/jira/platform/changelog/#>

In search field type API and for filter choose Deprecation Notice.


Tags: cloud

confluence-cloud
JIRA Advanced Roadmaps, Sub-Tasks removed from Plan when 'closed' even if no exclusion is in place
Asked by Kyall Fordham-Weir:

I have an advanced roadmap plan that is using a JIRA issue filter to determine the scope of the plan. The Filter returns 27 issues but in advanced roadmaps it's only showing 25 Issues in the plan.

![Filter Results.png](https://community.atlassian.com/t5/image/serverpage/image-id/337288iCA68CF98EA633DC9/image-size/large?v=v2&px=999 "Filter Results.png")

The missing issues are sub-tasks that have been moved from Resolve to Closed.

The Roadmap has no exclusion rules added, so these should not be excluded.

![Exclusion Rules .png](https://community.atlassian.com/t5/image/serverpage/image-id/337290iA69DFBE5BC41EEE6/image-size/large?v=v2&px=999 "Exclusion Rules .png")

Looking at the missing issues in JIRA, they do not have the 'green-tick' that shows on completed subtasks - this is the only thing I can see that might be triggering the issues to drop from the Plan.

![Subtasks missing 'ticks'.png](https://community.atlassian.com/t5/image/serverpage/image-id/337289iB9E700CEA6FF0B7E/image-size/large?v=v2&px=999 "Subtasks missing 'ticks'.png")

Any ideas on how I can re-add these to the plan and keep them visible?

![Plan, missing 2 'Green' issues.png](https://community.atlassian.com/t5/image/serverpage/image-id/337292i5D9A17E033CBC85B/image-size/large?v=v2&px=999 "Plan, missing 2 'Green' issues.png")


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Kyall Fordham-Weir](/t5/user/viewprofilepage/user-id/5483397)

It seems that the problem may be that those two sub-tasks have not been resolved (Resolution field) when you set them to Closed status and therefore they disappear from the plan. You can see this article to check and fix it: <https://confluence.atlassian.com/roadmaps-kb/closed-issues-do-not-show-up-in-advanced-roadmap-plans-1072476437.html>

I hope this is helpful, best regards!

comments: author: Kyall Fordham-Weir
body: Hello! [@Adri?n Garc?a Gonz?lez](/t5/user/viewprofilepage/user-id/4961741) This was absolutely the issue!

For some reason, out automation that closed it emptied the filed for 'resolution'. Manually adding this back in has solved the issue!


author: John Funk
body: Hi Kyall,

Check the workflow for the Sub-task to see if the Resolution field is getting set when the issue is moved to Closed. If not, there is a good chance that is your problem.

comments: author: Kyall Fordham-Weir
body: Hello [@John Funk](/t5/user/viewprofilepage/user-id/7148)

This was the problem! Thanks for the help, it's all sorted!


author: John Funk
body: Awesome! Glad I could help. Would you be so kind as to click the Accept Answer button above so we can close thine one out? Thanks!


Tags: advanced-roadmaps

jira-data-center

sub-task
How to find problematic causes in jira with custom plugins ?
Asked by Reinis:

Hi.   
I have been trying to figure out why pie chart doesn't show our custom field, that we are adding via custom plugin. Its a multiUser selector field, but with some added logic. And when selecting it in pie chart diagram, it doesn't show all data. It kinda works the opposite way.   
If I select my field, it shows results for none. So where our field is empty.  

I can see that jira fires a rest call to: jira/rest/gadget/1.0/statistics?jql=\*\*\*  
And it returns only the none value, not like it does for jiras built in field type.  

I have two of those pie charts on, so i see two rest calls, and one is configured to use default jira multiUserPicker and one is our custom picker.   

And I can see that it returns wrong json from that rest call. But I cannot find anywhere any documentation, about that rest api. Why It would return incorrect results, what could be the problem, or any kind of information.   

What is the procedure to find out what jira does on that rest api and why it cannot find my field ? Because of course there are options to implement custom filters, that manually override that rest call, and use different values that I can get from DB or any other way, but it doesn't seem the right way to do it.


Answers:
author: Alexander Pappert
body: is it the jira pie chart or from another addon?  
you need to check if this supports your custom field from the other plugin

what type of custom field is it?

name, number, something that can't be displayed in pie charts

comments: author: Reinis
body: [@Alexander Pappert](/t5/user/viewprofilepage/user-id/1139063)   
It is the jira pie chart.   
And its of type User Picker (multiple users), basically the same but rewritten to meet our needs. (I did not write this plugin, just trying to figure out why pie chart wont show results for it)  

custom field of default type - User Picker (multiple users) - WORKS in pie chart  
custom field of our type - User picker (multiple users) - Doesnt work in pie chart.  

<br />

I think if I could find the source that gets called on that rest api call, I could figure out whats wrong. There could be something wrong with our plugin (That is custom User picker), but I dont know what, and I dont know where to start debugging. Thats way I'm trying to find what happens behind that "jira/rest/gadget/1.0/statistics?jql=\*\*\*" call. But there is no documentation about it nor about pie chart, or anything else..  
There are many packages inside atlasian sdk, and to find the one thats responsible blindly is impossible.


Tags: custom-field

data-center

diagram

jira-data-center

jira-development

pie-chart

plugin
Is it possible to include the expand macro in the description field in a csv import?
Asked by ALY:

I have tried and tried perhaps it can't be done or I just need expert help?


Answers:
author: ALY
body: An example:

Summary,Description,Issue Type,Priority,Status,Assignee,Reporter,Labels,Components,Fix Version,Affects Version,Resolution,Due Date,Environment,Time Spent,Original Estimate,Remaining Estimate,Created,Updated,Worklog  
"Bug in login","Issue Summary\\n\\n\*Problem:\* Users are unable to login.\\n\\n**{expand:Steps to Reproduce}\\n1. Go to the login page\\n2. Enter valid credentials\\n3. Click on 'Login' button\\n{expand}**\\n\\n\*Expected Result\*\\nUser should be logged in.\\n\\n\*Actual Result\*\\nUser receives an error message: \`Invalid credentials\`.","Bug","High","Open","jdoe","asmith","login,urgent","Authentication","v1.2","v1.1","Unresolved","2024-07-30","Production","","2h","1h","2024-07-23","2024-07-23",""

comments: author: L?gia Zanchet
body: Hi Aly.  

Thank you for reaching our community.  
After a few tests, I concluded that import elements in Jira are currently unavailable.  
I have created a feature request for this <https://jira.atlassian.com/browse/JRACLOUD-84360> that I recommend you vote and subscribe for it.  

Hope that information is helpful.

Thank you


author: John Funk
body: Hi Aly - What exactly are you trying to do?

comments: author: ALY
body: Just would like to have some sections in my description hidden until I press them like I already have in Jira today but also when I import my standard Epics, stories and task...see example generated and tried from chatGPT above


author: John Funk
body: Can you show the example in more of a spreadsheet format with columns? That might help to decipher it better.


author: ALY
body: It's not the columns which is interesting here as all are importing correctly into the desired fields.

It's how to write the data to import into the description field to have the text formatted in a {expand: Header} Test hidden {expand} should work according to ChatGPT but I can really get it to, so I was hoping someone in here perhaps knew 1) is it possible 2) if yes how did they do it.

Br Anja


author: John Funk
body: Are you wanting to update the Description field once the issue is imported and created?


author: ALY
body: Hey John,

In the description field you are able to add panels, code, separator line etc. and you can make an expand section. It is a way to collapse the less relevant section of e.g. a user story, so their content is first visible when selecting to expand the section.

We use it a lot so I would like to have this working as well in my csv import but it's giving me issues and with good reason as the ATLASSIAN TEAM just confirmed it isn't working.

It is a bit strange because the {panel} works but not the {expand} well, I just have to wait for this to hopefully get voted in as something for an upcoming release...keeping my fingers crossed.

Thanks for all your support for trying to get closer to what the problem could be.

BR Anja


Tags: cloud

jira-cloud
I am getting a "transaction failed" and "internal sever error" while trying change the state
Asked by Gagana:

I am getting a "transaction failed" and "internal sever error" while trying change the state  

My workflow supports the change of that state, but still it is not working.

Kindly help me with the same.

Also facing issues in editing permissions of a filter too. It succcessfully saves but when i check it again , the permissions are not changed.

Kindly help me with the same


Answers:
author: Cristian IONESCU
body: Hi Gagana,  

**For the State Change Issue** : Even though your workflow supports the change, check if there are any additional conditions/validatiors or required fields that might be causing the hiccup. Sometimes, clearing your browser cache or trying again later can help. If it still doesn't work, the Jira logs or support team might provide more insights.  

**For Filter Permissions** : If the permissions aren't saving, try refreshing your browser or clearing the cache. Sometimes, changes might take a moment to reflect. If the issue persists, there might be a configuration glitch, and reaching out to support could be the next best step.  

Hope this helps!

comments: author: Gagana
body: Thanks a lot.

Clearing the cache and redeploying the workflow for that state change worked fine for the 'state change issue'.

Clearing the cache worked fine for the filter Permissions as well.


author: John Funk
body: Hi Gagana - Welcome to the Atlassian Community!

Can you share some more details? Like what you were doing when the error happened and maybe a screenshot of the error?


Tags: cloud

jira-cloud
Needed help to pull the top 10 tickets in the each issue type categories in every project
Asked by Vyshnavi S:

have a doubt how to find on what basis the top 10 tickets are considered?


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Vyshnavi S](/t5/user/viewprofilepage/user-id/5490910)

To get the 'top 10 tickets' for each type of issue in each project in Jira, we first need to decide what criteria we will use to define which are the 'top' tickets (e.g. priority, votes, comments, etc.). Once we are clear about the criteria, we can build a JQL (Jira Query Language) query that allows us to filter and sort the tickets according to that criteria. Here I explain how to do it step by step:

Step by Step to get the 'Top 10 Tickets' of each type of incident {#toc-hId--351581099}
---------------------------------------------------------------------------------------

#### 1. Identify the Ranking Criteria {#toc-hId--1457970984}

Before creating the queries, we need to define what we will use to rank the tickets as 'top'. Some common options include:

* **Priority**: The tickets with the highest priority.
* **Votes**: The tickets with the most votes from users.
* **Number of Comments**: The tickets with the most interaction.
* **Rank**: Order in which they have been sorted in the backlog

#### 2. Building the JQL Query {#toc-hId-1029541849}

Let's build a query to get the 'top 10' tickets for each type of issue in each project.

JQL Query Example:

Assuming you want to sort by Rank:

```
project = ?ProjectName? AND issuetype = ?IssueType? ORDER BY rank DESC
```

General Query for All Projects and Issue Types

Since you want to get the top 10 for each issue type, you will need to run the query for each issue type present in your projects.

```
project = ?ProjectName? AND issuetype = ?Bug? ORDER BY rank DESC
```

And then, change issuetype for each type of issue you have, like Task, Story, Epic, etc.

#### 3. Example for All Issue Types {#toc-hId--777912614}

Here is an example that you can use for every project and issue type:

```
project = ?ProjectName? AND issuetype = ?Bug? ORDER BY rank DESC
project = ?ProjectName? AND issuetype = ?Task? ORDER BY rank DESC
project = ?ProjectName? AND issuetype = ?Story? ORDER BY rank DESC
project = ?ProjectName? AND issuetype = ?Epic? ORDER BY rank DESC
```

#### 4. Limit to 'Top 10' Results {#toc-hId-1709600219}

Although Jira does not directly allow you to limit the number of results to display in a query, you can do the following:

* **Save Filter**: Save each query as a filter.
* **Use a Dashboard**: Create a dashboard in Jira and add a Filter Results gadget for each filter and in the settings limit the Number of Results to 10. Configure each gadget to show only the first 10 results.

I hope this is helpful, best regards!


author: Joe Pitt
body: You need to let us know the criteria for 'top 10' before we can begin to answer.


Tags: cloud

jira-cloud
How do I increase the user limit on my account?
Asked by Xavier Balayer:

Hi, I have 15 users on my Jira/Confluence Cloud and want to increase to 25. I've followed the steps from the site and it seems the process ends up with a quote request.

Is this correct? I need it sorted urgently but not getting a response (still within 24 hours). I just need to know if I'm following the right process and not waiting for nothing. I have been given a "Growth" ticket number.

Is there no online method of increasing the users and accepting the additional costs?


Answers:
author: Marc - Devoteam
body: Hi [@Xavier Balayer](/t5/user/viewprofilepage/user-id/352228)

Welcome to the community.

If your payment is based on a yearly payment, you can't do this on line.

If it's monthly based and payed by credit card you can just add users and the price will increase accordingly.

Or your license are via an Atlassian Partner, then you need to reach out to the partner who manages your licenses.

Or contact Atlassian via [Atlassian Support](https://support.atlassian.com/contact/#/)


author: Xavier Balayer
body: Hi Marc,

Thank you. It is a yearly payment. I have contacted support - at least I think I did. Is there a way to know if a ticket is being looked at or what the timelines are? I have a whole contracted dev team needing access. I had wrongly assumed this would be an easy process.

comments: author: Marc - Devoteam
body: Hi [@Xavier Balayer](/t5/user/viewprofilepage/user-id/352228)

No there is no way to see how quickly a ticket will be looked at.

Based on your tier support is from 9 to 5 (local timezone)


Tags: cloud

jira-cloud
Error: Failed to fetch the resource from "https://Tide.atlassian.net/rest/api/latest/issue/C
Asked by sandeep:

i am facing this issue when i connect jira with teamcity . the team city server is previous one and they integrated it wioth jira with few projects . recently i have created new project and when i try to integrate it i am facing this kind of issue

<br />

<br />

Error: Failed to fetch the resource from "[https://Tide.atlassian.net/rest/api/latest/issue/CD-38](https://windsoftteam.atlassian.net/rest/api/latest/issue/CD-38)", HTTP response code: 404 (Not Found)


Answers:
author: sandeep
body: ![Screenshot 2024-07-23 155343.png](https://community.atlassian.com/t5/image/serverpage/image-id/337531iEADA89BC29872D13/image-size/large?v=v2&px=999 "Screenshot 2024-07-23 155343.png")

comments: author: sandeep
body: by using this they previously configured can u see in place of api token and cloud secret  
they used password or encoded can you let me know on this


author: Marc - Devoteam
body: Hi [@sandeep](/t5/user/viewprofilepage/user-id/5550396)

No we can't see this.

It could be needed to be configured in Teamcity on a certain level, or maybe for each project.

You should contact your admins and go over the setup, this because the current user and related token don't have access to Jira

Thats why there is a 404


author: sandeep
body: ![image_2024-07-23_155428417.png](https://community.atlassian.com/t5/image/serverpage/image-id/337287iDE84B3DE1C136596/image-size/large?v=v2&px=999 "image_2024-07-23_155428417.png")


author: Marc - Devoteam
body: HI [@sandeep](/t5/user/viewprofilepage/user-id/5550396)

Welcome to the community.

Does the issue CD-38 exits, relating to the error it doesn't or you or the user executing the API doesn't have access to the project the issue resides in.

comments: author: sandeep
body: issue CD-38 it exits but when i try to access same issue with differnt project in teamcity the test connection is successfull


author: Marc - Devoteam
body: Hi [@sandeep](/t5/user/viewprofilepage/user-id/5550396)

Look at the permission differences on the projects. It's, regarding your respons definitely a permission issue


author: sandeep
body: Both are same projects when i integrating in team city i am using differnt project while coming to jira its same.  

the main issue is before they configured with jira successful when i try to integrate it now i am facing 404 issue get me better solution.


author: Marc - Devoteam
body: Is the error related to Jira or Teamcity.

In Jira it can only be permission related

Are the permissions right in Teamcity, as you mention the Jira projects are the same. Has there been any special user for Teamcity created that isc used that hasn't got the correct permissions

How are you loggin in to Jira via this call?

Are you using username and password, this won't work anymore, only username and api token is allowed.

See documentation here: <https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/>   

<br />


Tags: cloud

jira-cloud

jira-software
Dashboards with parameters
Asked by Nicolas Mattenet:

Hi,   

For report purposes, we use many dashboards with different filters and graphes.

All of the dashboard uses around 5 identical filters, however they refer to a different product, and different sprints.  

I would like to know if there is a way to make a dashboard with "customizable filters" with n parameters that we could dynamically use to filter out a query ?  

I would avoid us to maintain 5 filters \* X products \* Y Sprints which is a nightmare to maintain in the long run.  

I see that RichFilters could do the trick, but I'm limited in what I can do on my jira instance.

I think my needs are close to this query : <https://community.atlassian.com/t5/Jira-questions/Re-Re-Pass-a-URL-querystring-parameter-to-a-dashboard-g/qaq-p/2602204/comment-id/919609#M919609>

Thanks for your help

Nicolas


Answers:
author: Marc - Devoteam
body: Hi [@Nicolas Mattenet](/t5/user/viewprofilepage/user-id/5216126)

Welcome to the community.

Unfortunate this can't be done with ootb options for dashboards.

You will need to look at Marketplace apps that can enhance your options dashboard reporting options

comments: author: Nicolas Mattenet
body: Thanks for your input :)


Tags: data-center

jira-data-center
how to add the calendar into jira
Asked by ict4:

How to add the calendar into Jira?

How to add the our meeting dates and specific task into jira


Answers:
author: Sreenivasaraju P
body: Hi [@ict4](/t5/user/viewprofilepage/user-id/5495517)

You can try with Jira Issues Calendar on your dashboard. Create tasks for your meeting and your specific task and you can display these tasks based on the dates on your dashboard.

or you can try third party plugins like below

[https://marketplace.atlassian.com/apps/1218390/calendar-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1218390/calendar-for-jira?hosting=cloud&tab=overview)


Tags: cloud

jira-cloud
display Resolution field Tab "URL" in customer Portal
Asked by organisationsentwicklung:

Hey all together,

we want to show our customers an URL Field Tab in their customer Portal, by resolving the Ticket.

Actually the URL Field tab ist included in the Resolve Issue Screen. What do we have to do, so that our customers are able to see the Field in their Customer Portal.

We are using a Data Center License of ServiceManagement.

Version 9.4.21 Jira

SM Version 5.4.21

thanks for helping us.

kind regards

Heiko


Answers:
author: Zuri Suwru
body: Hey there Heiko,

Users on Service Desk's Customer Portal will only see the fields they can edit when posting a request. While you could add this URL field there and later populate it, I doubt many of your users would notice it if a thread gets filled up with messages, as the fields in question are always in the initial, first "message".

I personally think one of the easiest solutions here would be to include an automation in your project, that upon transition to the desired status would comment the URL Field's value onto the ticket.

There are of course other ways to achieve a more professional look on Service Desk, however the ones I can think of require third party addons, for example like, ScriptRunner that could modify the page with [webfragments](https://docs.adaptavist.com/sr4js/latest/features/fragments).

Best Regards,  
Zuri S.


Tags: data-center

datacenter

jira-data-center

jira-service-management

jira-service-management-server
smart filter label amount are limited
Asked by Muteb Alanzi:

I made 10 labels and I want to make 5 more but then this massage appears

***No more smart filter clauses allowed.***

can I increase the number ? other then making a new smart filter


Answers:
author: Dan Breyen
body: Hi [@Muteb Alanzi](/t5/user/viewprofilepage/user-id/5501234) welcome to the community! That is a limitation of the software. There is a [ticket created on Atlassian's Jira site](https://jira.atlassian.com/browse/JSWCLOUD-23864) to increase this amount. I would recommend voting for and watching it for updates.


Tags: cloud

jira-cloud

jira-service-desk
Linking Issues with Sprints
Asked by felix_schoch:

Hello, I extracted the tables form jira and added it to our DWH. I want to create a detailed sprint report in tableau. This is the ERD I found:

<https://docs.google.com/presentation/d/1UPq2CWnqQpbjLxkTrcWvAekaZ0o0OdzXODTVmUXeGvs/edit#slide=id.g1379aea0489_0_591>

My question now is how can I link the issues and the sprints?

If I link the issue to the board and the board to the sprint, it doesnt give the results that I am looking for, which makes sense if the board is always the same, but what other way could work?

Thanks a lot!


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@felix_schoch](/t5/user/viewprofilepage/user-id/5550336) and welcome,

you should drag and drop an existing issue to an active sprint within your board.

<https://support.atlassian.com/jira-software-cloud/docs/add-issues-to-an-active-sprint/>

A board has one or more sprints and issues are in the backlog.

Hope this clarifies,

Fabio


Tags: cloud

jira-cloud