youngmon/atlassian-qna huggingface dataset:
Atlas User Licensing - Owner vs Contributor vs Follower
Asked by Angela Stephens:

Atlas has 3 user types Owner, Contributor, and Follower.

Do all 3 user type require/consume an Atlas license?

Additionally, can Atlas data be exposed on a Confluence space/page and effectively be seen by a user with a Confluence license but no Atlas license?


Answers:
author: Mark
body: Hi Angela,

Apologies for the late reply - we're still catching up on community posts after the holidays. All three roles contribute towards the total, since a follower on one project could be an owner or a contributor on another project or goal. However, Atlas is free for up to 35,000 users, so most customers probably won't hit that limit.

If information from Atlas is embedded in Confluence then users will need an Atlas license to view it, yes. Hope this helps!

Thanks,

Mark

comments: author: Angela Stephens
body: Thanks Mark. The issue here is that we are on a Standard plan so we are charged for every user. However, we could downgrade to a Free plan and add up to 35K users are no charge. A bit of a catch-22. Would suggest Atlassian consider a limited access role that doesn't consume a license.


author: Andrew Culver
body: This is what I'm struggling with. We would have a wide audience of users who would be interested in viewing and subscribing to project updates, but a smaller set of users who would own / contribute to projects.

Under the free plan, it's fine to allow all users access to Atlas, but as soon as we want to give that smaller set of owners / contributors access to Standard features such as custom fields and custom views, now we must pay for not just those owners / contributors, but also the wide audience of users who are simply viewing and subscribing.


author: Justin Shum
body: Furthermore, if I'm reading correctly, Atlas users (even on a free plan) all count towards Atlassian Access.

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/>

That's unpalatable when the vast majority of users would only want updates, like the weekly digest email.


author: Mike Vitale
body: If I'm on the Free plan, how do I license users to be able to see updates and contribute to projects without being charged once I exceed the 10 user threshold?


author: Andrew Culver
body: Atlassian announced at Team 24 that the Atlas brand is being retired and the features of Atlas will be folded into Jira. I'd just wait until then.


author: Mike Vitale
body: What is the timing?


author: Andrew Culver
body: I believe sites that haven't used Atlas have already started moving so I'd expect those of us who are using Atlas to start moving in the next month or two.


author: Amanda Barber
body: As far as I know, Atlas does not have any visibility/sharing to Confluence at this time. The pricing tiers are listed here, but I believe all 3 types of user contribute to the count: <https://www.atlassian.com/software/atlas/pricing>
italian language available ?
Asked by Alan Matasci:

full italian language version is already or will be available ?


Answers:
author: Dave Mathijs
body: Hi [@Alan Matasci](/t5/user/viewprofilepage/user-id/5396237) welcome to the Atlassian Community!

The support page [Manage your language preferences](https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/) available languages table does not include Atlas yet, so only English for now.

comments: author: Alan Matasci
body: Thank'you Dave
Getting endless sync updates!
Asked by Jonathan Blackburn:

I've created a project in Atlas and linked it to an Epic in Jira SW and had synced the two.

I have been using Plans and have have also installed BigPicture (not really using it yet) as I'm testing a few things.

I'm getting constant emails (159 and counting) from Atlas for Jira Cloud (Jira) telling me that " Atlas for Jira Cloud made XX updates." then lists the same Start date 30-50 times!

Currently the Start date field is not added to the Epic screen but is visible in the Plans view. Could this be an issue?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Jonathan Blackburn](/t5/user/viewprofilepage/user-id/2618752) ,

This is not expected, and I couldn't reproduce the issue myself, but I'm not using Plans. Are you seeing this issue only with one project in particular? Are you changing the dates either in Atlas or the Plan when you receive these updates?

comments: author: Jonathan Blackburn
body: One project only. Changed in both.

It's finally stopped now but I think I got up to 1000 emails or so!


author: Kristin Leggo
body: I also have this issue - with a very similar set up to [@Jonathan Blackburn](/t5/user/viewprofilepage/user-id/2618752) .

Any further updates/ideas on what was happening? Or more importantly - how to stop it! :) I haven't changed the dates in Atlas or the Plan - the mails seem to be triggered automatically every 10 mins when the Atlas project syncs with the Jira SW epic cc [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)

Any tips appreciated!
Where can I configure Atlas project URL?
Asked by Jimmy Trivedi:

I want to set my desired username / url for my project, but I'm not getting any option to do that, please check the screenshot.

Current URL: <https://team.atlassian.com/project/JIMMYTRIVEDI-1>

![Screenshot 2024-01-01 at 16.09.21.png](/t5/image/serverpage/image-id/298505iA7FB230F5F580E4F/image-size/large?v=v2&px=999 "Screenshot 2024-01-01 at 16.09.21.png")


Answers:
author: Carlos Garcia Navarro
body: Hi [@Jimmy Trivedi](/t5/user/viewprofilepage/user-id/3939054) ,

Happy New Year! If I understand correctly, this other post may be helpful: <https://community.atlassian.com/t5/Atlas-questions/How-do-you-change-the-name-on-an-Atlas-Workspace/qaq-p/2252138>

You may have to open a support ticket [Support Ticket](https://support.atlassian.com/contact/) to request the name change.

comments: author: Jimmy Trivedi
body: Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)

Happy New Year to you and your family!

Let me clear my confusion here, please check this below screenshots.

In that it is mentioned example:

eg. [team.atlassian.com/project/JIMMYTRIVEDI-001](http://team.atlassian.com/project/JIMMYTRIVEDI-001)

**My Requirement:** [team.atlassian.com/project/jimmytrivedi](https://team.atlassian.com/project/jimmytrivedi)

I want "jimmytrivedi" in a small letter as well as, atleast for one project I need this desired URL, for other if it will append 001 automatically that is fine.

![Screenshot 2024-01-02 at 14.28.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/298555iF4535E0C8D8850D5/image-size/large?v=v2&px=999 "Screenshot 2024-01-02 at 14.28.53.png")


author: Jimmy Trivedi
body: Any update?
Language setting for Atlas
Asked by Chisato Saito:

In Atlas, is it only ENG??

I can not see language setting or personal setting.


Answers:
author: Ollie Guan
body: Hi [@Chisato Saito](/t5/user/viewprofilepage/user-id/5306523) ,

More languages are not supported yet, you can choose to use Chrome's translation plugin.

Atlassian cloud products are available in the following languages.

<https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/>

comments: author: Chisato Saito
body: [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)

hi, thank you for answering

Hope that will support


author: Ollie Guan
body: Hi [@Chisato Saito](/t5/user/viewprofilepage/user-id/5306523) ,

Now, you get to choose what the language is!

<https://community.atlassian.com/t5/Atlas-Group-articles/How-to-change-your-language-preferences-in-Atlas/ba-p/2623199>
Hi Atalas, I tried to install your product and I got an error
Asked by Bleeard Boss:

i got an a error like completed with errors what i can do?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Which product, and what errors did you get? You've asked this in the "Atlas" area, which is a product, but it's not one you can install, so we don't know what you are doing.
How do I remove deactivated users from Department?
Asked by Laura Bowers:

I am currently setting up Atlas and noticed that some teams and departments are showing users who are no longer with the company and have had their access revoked.

How can I remove the user from the department or from drop downs so we can only access valid, active employees?


Answers:
author: Mikael Sandberg
body: Are you using an IDP to sync your users with you Atlassian instance? If you look in admin.atlassian.com, do the users show up as deactivated there? If not, then you can deactivate them via the REST API. You would need to get directory ID and then use that to get the user Id ((not the Atlassian Id) in order to use [Update user by ID](https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-userid-patch) the value active to false.
How can I show Atlas status and comments on Jira Advanced Roadmaps?
Asked by Kris Miller:

The most meaningful field from Atlas to show on Jira Advanced roadmap is the Status and it is missing. Additionally, comments would be good but if I had to pick one, give me the status.


Answers:
author: Odd_lynice
body: Hi Kris,

I think your question is related to the following community post: [Atlas with Jira Advanced Roadmaps](https://community.atlassian.com/t5/Atlas-questions/Atlas-with-Jira-Advanced-Roadmaps/qaq-p/2361539)

I think the answer was provided by Rachel in this post: [The relationship between Atlas and Jira explained](https://community.atlassian.com/t5/Atlas-Group-articles/The-relationship-between-Atlas-and-Jira-explained/ba-p/1685737/page/2)

All the best!

Theodore
How to manage risks in Atlas once resolved?
Asked by Josh Mihok:

Hello - how do we close risks in Atlas once they no longer apply? Any recommendation?


Answers:
author: Yerbol Nisanbayev
body: Hi [@Josh Mihok](/t5/user/viewprofilepage/user-id/1489141)

There is no way to close a risk and keep it in the registry.

What you could do is delete the risk.

If you want to keep track of it what I do is add a status line to the title of the risk, something like  
\[MITIGATED\] or \[CLOSED\]

Hope this helps

![risk.png](https://community.atlassian.com/t5/image/serverpage/image-id/296507iEA2B2C08522F6EB0/image-size/large?v=v2&px=999 "risk.png")

comments: author: Josh Mihok
body: Hi - is there a bug with delete? Or a lag? We have tried deleting a few times but the risk is still there.
Dashboard or Gantt view of project
Asked by Norvan Nair:

We've create a project with milestones and goals with dates. Is there a way we can get a dashboard view of the project in terms of percentage completed, tasks that are off track, or possibly a gantt chart?


Answers:
author: Martin Lundhgren
body: Only thing I've seen is if you add a topic to all your projects you can view a timeline on the topic page.
Can you make Atlas publicly accessible, like a multi-featured blog for personal use?
Asked by Max Haley:

At the moment you can setup permissions on either Jira or Confluence to make content public.

Is this going to be available for Atlas, as it looks like it could be a blog on steroids for personal use


Answers:
author: Ste Wright
body: Hi [@Max Haley](/t5/user/viewprofilepage/user-id/5229729)

As far as I know, this isn't possible at this time.

Ste
Notifications now going to Atlas
Asked by Todd Winton:

I use start.atlassian.com/notifications to easily identify the items I need to work on directly. We recently added Atlas and now when I click on the open in a new tab button it goes to Atlas instead of going to the notifications page. How can I change this back?

![notification.png](/t5/image/serverpage/image-id/294195i3828CA0D0F2C1DC1/image-size/large?v=v2&px=999 "notification.png")


Answers:
author: Graham Faulkner
body: This now seems to have been fixed.

For me, the "Open in a new tab" button for notifications now redirects to a new page <https://team.atlassian.com/notifications> that works.

comments: author: David Askari
body: Same for me.


author: Alexander W_ Wesley
body: Incredible!


author: Graham Faulkner
body: I have the same issue and have reported it as a bug using the "Give feedback" link.

The notifications page <https://start.atlassian.com/notifications> was a helpful way of keeping track of updates, so it's annoying that it's no longer available.

![Screenshot 2023-12-06 112034.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/295540i8B9AAA01F81AFE60/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 112034.jpg")

comments: author: Todd Winton
body: I have now done the same. However this is anonymous feedback.


author: Carla Norman
body: I have the same issue and I don't have an atlas subscription.


author: Amadou Sall
body: [@Todd Winton](/t5/user/viewprofilepage/user-id/698273)


author: Willian Sousa
body: Hello Todd,

Thanks for reaching us today. My name is Willian, and I'm a Cloud Support Engineer at Atlassian, I'm here to assist you in this case.

It looks like it is related to the migration process from Atlassian Start [http://start.atlassian.com](http://start.atlassian.com/) to the Atlas Your Work page <https://team.atlassian.com/your-work> is underway, as detailed in the following announcement: "**Atlassian Start Enhancements with Atlas Integration."** [Read more on our community post.](https://community.atlassian.com/t5/Atlas-Group-discussions/Atlassian-Start-is-getting-new-features-powered-by-Atlas/td-p/2552491)

*Willian M*

Atlassian Cloud Support

comments: author: Todd Winton
body: [@Willian Sousa](/t5/user/viewprofilepage/user-id/5151827)

Atlas does not provide the notifications in the clear manner that were previously provided. Notifications provide a filterable way for the user to address the issues in jira that they need to address directly that they can clear and move on. If this is something that can be in atlas, that is fine, but I am getting alot of complaints that this has impacted users daily workflow.

I also added a comment, and I am not the only person raising this issue in that thread, on the article you linked


author: Amadou Sall
body: I've the same did you get answer ?

comments: author: Todd Winton
body: No I have not. And since I am on the free version, there is no ability to submit a support request


Tags: notification
Atlas Message feature
Asked by Ronnie F:

Hi, I posted a message to the Atlas Message feature 2 days ago, still no response. Does this feature have a team supporting it? It says response time 5 hours but it has been 2 days?


Answers:
author: Amanda Barber
body: [@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) might know how to get additional help.

Is it a question that the community can potentially help you with, [@Ronnie F](/t5/user/viewprofilepage/user-id/5353270)
Monday Projects Update notifications
Asked by Ronnie F:

My Monday Projects Update notifications are received on Tuesdays at 11am. ":sunny: Happy Monday Ronnie! Want to catch up on what happened last week?"  
As users are not able currently customize these notifications (which would be incredibly useful). Can these at least be set to the right timezone for Australia


Answers:
author: Brant Schroeder
body: [@Ronnie F](/t5/user/viewprofilepage/user-id/5353270)

Usually, if your timezone is incorrect, it is due to one of the following reasons:

1. Your instance's default timezone for users is incorrect (or set to a timezone not suitable for the majority of users)
2. Your personal settings do not reflect your timezone.

See below how to fix these.

---

**(1) Default Instance Timezone**

To check/change the default timezone in your Jira instance, you'll need to be a Jira Admin and then...

1. Go to Settings (cog icon in top-right corner) \> System
2. Choose *General Configuration*from the left-hand menu
3. Press the *Edit Settings*button in the top-right corner
4. Ensure the *Default Time Zone*is set correctly - if not, change it and update it

Just remember that if you have users globally, this is the default time zone - so choose a timezone which the majority of users operate in!

---

**(2) Personal Settings**

To change your personal timezone settings...

1. Go to Settings (cog icon in top-right corner) \> Atlassian Account Settings
2. Select *Account Preferences*from the left-hand menu
3. Check your Time Zone - if it's incorrect, change it

---

comments: author: Brant Schroeder
body: [@Ronnie F](/t5/user/viewprofilepage/user-id/5353270) can you accept the answer to help others?
Atlas Manager Field in JSM?
Asked by Ken Szymanski:

I'm wondering if the manager field, once synced with our Idp, could be used in JQL or referenced in automations.   

Also, would that manager field be visible in JSM projects when I look at the reporter's profile from the ticket?   

Appreciate any assistance!


Answers:
author: Josh Devenny
body: Hi [@Ken Szymanski](/t5/user/viewprofilepage/user-id/3801525) - unfortunately not *yet*. Absolutely something in our vision and on our backlog, but not something we've got to just yet.

Do you mind if I ask what you would do with the field if you had it in JSW / JSM?

comments: author: Ken Szymanski
body: Hi Josh, apologies for the delayed response.   

1. For sending an email to the manager of the reporter when the reporter submits a project request OR automatically add the reporter's manager to the approver field of a project request. Basically, any ticket that requires approval or communication with a manager, it would be more efficient for the SD agents if that field was available in a JSM ticket.  

2. We currently use Azure Attributes sync to view the reporter's manager but having this feature built-in is always preferable.  

Appreciate your response for feedback!  

-Ken  

<br />
Can I set up JPD so that ideas cannot be deleted?
Asked by PATRICIA MURPHY:

Can I set up JPD so that ideas cannot be deleted?

Or limit the ability to delete ideas to only site Admins?


Answers:
author: Tanguy Crusson
body: Hi [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) the only way I can think of to do this is to create custom project roles in Project settings \> Access that exclude the ability to delete ideas, and to give these project roles to everyone you add to the projects as creators.

That will work if project access is set to "Private" or "Limited" (if it's set to "Open" anyone with a license will automatically have the "creator" permissions, including deleting ideas)

comments: author: PATRICIA MURPHY
body: Thank you for the quick reply


Tags: cloud

jira-product-discovery
Bug? Delivery Progress reverted from Story Points to Ticket Count earlier this week
Asked by katie_steyn:

Our team noticed two days ago (Mon Jul 15 2024) that the Delivery tab in Discovery reverted from a story point count to a ticket count, despite our Settings dictating that we want story points. Is this a bug?


Answers:
author: Tanguy Crusson
body: Hi Katie, we recently changed something there - can you please confirm if that's what you're seeing?

<https://www.loom.com/share/ebca2c507c3743678ee5d138012035da>

comments: author: katie_steyn
body: Thank you for the fast reply, Tanguy! For our use-case, the snapshot of story points was very useful. (We don't typically organize by Epics, so we weren't experiencing the hiccup other teams were.) So unfortunately this feature change is a bit of a regression in the capability for us... but we can work around it by referencing the progress bar for the true point count.


author: Tanguy Crusson
body: Thank you for the feedback [@katie_steyn](/t5/user/viewprofilepage/user-id/5398284)
Using JPD for Products with multiple versions
Asked by Kevin Sauer:

Hey Everyone!

Our organization is just starting to use JPD in small doses and so far we, and our stakeholders, are finding it very beneficial. One topic that has come up recently as we are starting to input ideas is how should we represent projects that will have several iterations/versions on the board. As of right now, we are putting the high-level idea as the line item on the JPD board and then tagging the Epics representing the different versions on the Ideas Delivery tab. The issue here though is if you have something that will have many versions to be completed, the idea could sit on there for an extremely long time and seem like no progress is being made.

How do you all represent Ideas that will require multiple versions to be fully complete on JPD?


Answers:
author: Tanguy Crusson
body: Hi Kevin,

Today we use JPD ourselves (in the team creating JPD) in both ways: sometimes ideas that encapsulate the entire effort are on views, sometimes we split ideas in multiple ones (and link them together) when it makes sense from a product perspective.

On that topic, there is this question in the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378) that may be relevant - that shows how you could show high level items on a view, and sub-items in other views:

***How can we create a roadmap at 2 levels? (one with a list of themes, one for each theme?) - sort of like a hierarchy***

*During [this webinar](https://www.youtube.com/watch?v=Yp0q7YVYM4c) we've demonstrated how the JPD team uses a roadmap at 2 levels: one for the overall team, with broad themes, and one for each squad, with more details about each theme. Here's how to replicate this:*

*[Demo: a roadmap with 2 levels](https://www.loom.com/share/292d59cf5f794e65a1f43ee12df79f6a)*

*Here's a follow-up to this video, showing how you can show the list of ideas for each boulder when you open the boulder:*

*[Demo: Show the list of ideas when opening a boulder](https://www.loom.com/share/b15167184c20400a9a59888ba2269a72?from_recorder=1&focus_title=1).*

comments: author: Tanguy Crusson
body: Note: we're currently working on a feature that will eventually help you do things like this:

![JPD screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/336133iD2504828309403C4/image-size/large?v=v2&px=999 "JPD screen.png")
Why can't a stakeholder see a published view?
Asked by Wendy maple:

We've provided a stakeholder with a link to a published view. He made a free Jira account (using Gmail) and clicked on the published view link. He received the attached error. It appears our setting are correct:

* all project members can access
* everyone at 'xx' with the link can access

Many people have access to and can see the published views. No additional errors have been reported.

Has anyone experienced this issue, and if so, what troubleshooting steps did you take? Thanks in advance!

![JPD.png](https://community.atlassian.com/t5/image/serverpage/image-id/335951iCC2AFB3270770F14/image-size/large?v=v2&px=999 "JPD.png")


Answers:
author: Tanguy Crusson
body: Hi [@Wendy maple](/t5/user/viewprofilepage/user-id/5537980) , can you please confirm that you've added the email address for this stakeholder in the configuration of the publish dialog and you can see them in the list of people with access? ![Screenshot 2024-07-17 at 18.13.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/336134iD84AECF4EF3F9E68/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 18.13.42.png")

comments: author: Wendy maple
body: Yes, thank you! We were able to determine the root cause!