How to create a pie chart to show the percentage of issues for each request type?
Asked by dv bhadram:

How to show the request types related issues in a piechart. {#toc-hId--437325330}
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Answers:
author: Danut M _StonikByte_
body: Hi [@dv bhadram](/t5/user/viewprofilepage/user-id/5303966),

You can use the Pie Chart dashboard gadget of Jira.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/278565i41F19A4AA601AC7E/image-size/large?v=v2&px=999 "image.png")

If you hover the mouse over the chart, it displays the percentage.

I hope this helps.

Danut.

comments: author: dv bhadram
body: Thank you for your valuable suggestion, but I asked for the request types.


author: Danut M _StonikByte_
body: You should be able to generate the chart by Request Type field as well. Did you try this?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/278605iDA1685ADE827C1E1/image-size/large?v=v2&px=999 "image.png")

Danut.


author: dv bhadram
body: ![Screenshot (69).png](https://community.atlassian.com/t5/image/serverpage/image-id/278662i981012C88999F347/image-size/large?v=v2&px=999 "Screenshot (69).png")![Screenshot (70).png](https://community.atlassian.com/t5/image/serverpage/image-id/278661i2870CD3560DD791A/image-size/large?v=v2&px=999 "Screenshot (70).png")![Screenshot (71).png](https://community.atlassian.com/t5/image/serverpage/image-id/278663i5DAC0AD929CCEA53/image-size/large?v=v2&px=999 "Screenshot (71).png")

I couldn't find the request type option in Jira.


author: Danut M _StonikByte_
body: Isn't "Request type" a custom field in your Jira instance? If yes, what type does it have?

Please provide a screenshot with the custom field's definition and another one with the place where it is used.

Danut.


author: dv bhadram
body: Have you added the Request Type field as a custom field in your Jira instance?


author: Tomislav Tobijas
body: As stated, Request Type, a.k.a. Customer Request Type field is a ++**system field**++ that cannot (yet) be used in gadgets:![2023-09-04_13-09-03.png](https://community.atlassian.com/t5/image/serverpage/image-id/278691i4305252560316689/image-size/large?v=v2&px=999 "2023-09-04_13-09-03.png")

You could create some custom field that is named **Request Type** and that stores some value based on Customer Request Type value (e.g. use automation to copy *request type*name/string into that custom field) which you could then use in your reports.


author: dv bhadram
body: Thank you for your valuable suggestion


author: Tomislav Tobijas
body: Hi,

It's not currently possible to add Customer Request Type field on Pie Chart macro or Jira dashboard gadgets.

You can see a related question here: <https://community.atlassian.com/t5/Jira-Service-Management/Is-it-possible-to-create-Pie-Chart-according-to-Request-Type-in/qaq-p/1087263>  
Also, here's a feature suggestion on the system dashboard: <https://jira.atlassian.com/browse/JSDCLOUD-1914>

I would suggest using some marketplace add-on (whether for Jira or Confluence) until this is implemented.

Best,  
Tom

comments: author: dv bhadram
body: Thank you for your valuable suggestion


author: dv bhadram
body: .


Tags: cloud

confluence-cloud