youngmon/atlassian-qna huggingface dataset:
Release procedure with Jira / Bitbucket / Bamboo
Asked by Oliver Zabel:

Hi,

i'm currently planning an automated release path for our software using the release hub from Jira to trigger the relase.

I want to use the Git Flow mechanism with develop to release branch merge.

No my question is how to organize / configure this.

The flow should be as flowing:

1. Release Version via Jira with "Build and release" -\> with "new build"

2. Build-Plan should try to build develop branch.

Q: What is the best way to merge after a succesful build? By a script? AFAIK there is no build-in method to merge into another branch.

3. Commits to release are build by a 2. Plan and continously merged back to develop.

Q: Inside a branch-plan there is this option but to merge back but not on a normal plan. Should i configure this as fixed branch-plan?

4. Tagging and deploying with a deployment plan.

Q: Since deployment is for artifacts, i'd like to use this as well for tagging. Whats the best way for it?

Are there any resources i can read or does someone already has a similar approach and could help me?

Thanks a lot!

Cheers,

Oliver


Answers:
author: Oliver Zabel
body: Hi,

has nobody at least some hints? This seems quite basic for me in this whole DevOps environment that there should be at least a link to some resource. I could figure all out by myself but i think this platform is a knowledge base so i think even this basics should be covered.

Oliver


Tags: bitbucket

jira-software
Performance problem with bamboo connected to crowd
Asked by Berenberg_io Team:

Hey,

we are using Confluence, Jira, Bitbucket and Bamboo in our company which are all connected to Crowd( Crowd is connected via ldap to our active directory).

For all applications we are using nginx as a reverse proxy and load balancer and had no problems. But for some time we have performance problems with Bamboo. Working on the UI is sometimes taking too much time and often you need to wait 30 seconds for a page to load.

After further investigation of the nginx logs with splunk it seems there are a lot of bamboo requests going through nginx on crowd site (more than 15 times more than for the other tools). And the time doesnt matter. During the night we have approximately the same number of requests.

![splunk_crowd.PNG](/t5/image/serverpage/image-id/10572i4DFB828B75E6D850/image-size/large?v=v2&px=999 "splunk_crowd.PNG").

I checked the log files and there is one request that is send multiple times in a second. It is this request:  
Bamboo_IP_Address - bamboo \[06/Dec/2017:16:11:09 +0100\] "GET /rest/usermanagement/1/config/cookie HTTP/1.1" 200 165 "-" "Jakarta Commons-HttpClient/3.1" "-"

My first suggestion is that this request is the reason for the performance problems of bamboo. Do you have maybe other suggestions or a solution how this problem can be solved and this request reduced?


Answers:
author: Gonchik Tsymzhitov
body: Hello,

Could you provide some statistics information?

How many users do you have in Bamboo?

Because I want to understand it is regression or not, reg. this issue

<https://jira.atlassian.com/browse/CWD-3556>

Our setup is based on LDAP/AD connection, hence this doc was so useful <https://confluence.atlassian.com/bamboo/configuring-the-caching-of-your-ldap-repository-289277216.html>

And could you provide Crowd and Bamboo versions?

[https://confluence.atlassian.com/bamboo/integrating-bamboo-with-crowd-289277217.html](https://confluence.atlassian.com/bamboo/integrating-bamboo-with-crowd-289277217.html?)

As I understand it is possible caching.

Hope it helps

Cheers,

Gonchik Tsymzhitov


Tags: crowd

nginx
Newsletter subscriptin
Asked by Venkat Ramakrishnan:

How do I subscribe to your newsletter to get to know about your latest versions, features and other information? Thanks.


Answers:
author: robhit
body: Hi Venkat,

You can subscribe to our Atlassian Blog from the below link:

<https://www.atlassian.com/blog>

Thanks!

comments: author: Ellie Z _they_them_
body: Hi Venkat,

In addition to [@robhit](/t5/user/viewprofilepage/user-id/1132242)'s suggestion of the blog subscription, with a MyAtlassian account, you can go to [my.atlassian.com/email](https://my.atlassian.com/email) to select email notifications you'd like to receive. This will allow you to select from newsletters including:

* Product information \& Updates

* Event invitations
* Alerts (eg: security, maintenance)

Thanks!
Bamboo credential management
Asked by Liran Stern:

I'd like to know if it's possible to create a set of credentials (as used in a competitive CI tool) and re-use them in several plan steps.

The flow:

1. User creates a new credential entity called "myCredentials" with myUser\\myPassword (e.g. root\\password123 to log into a specific service (e.g. Testing tool\\ticketing service)

2. User can choose "myCredentials" in relevant projects without needing to input the user and password each time

Thank you!


Answers:
author: robhit
body: Hi Liran,

How about creating credentials in the form of [bamboo variables](https://confluence.atlassian.com/bamboo/bamboo-variables-289277087.html) and then using it in the plans?

comments: author: Liran Stern
body: When dealing with usernames and passwords, passwords should be at least masked, if not encrypted.

Update: I saw the following text in the documentation:

"Note that if your new global variable contains the word 'password' then the value field will be automatically encrypted. If you change a variable to include the word 'password', then the value field will change from viewable text to an asterisk string."

I'll try it out


author: robhit
body: Yes, for the passwords the Bamboo encrypts and masks it with an asterisk string.
How to stop editing group memberships on Bamboo
Asked by Tero Laihia:

We have Confluence (6.2.4), Jira (7.4.0), Bitbucket (5.2.0) and Bamboo (6.0.3). All are using Jira as base user directory for all users and groups.

In Confluence we can allow user to have admin rights but he can't edit group memberships.

Same in Bitbucket, a bitbucket-admin level user can't edit group memberships.

But in Bamboo user with bamboo-admin level permissions can edit group memberships inside Bamboo. He can insert himself to all groups found from Jira. And when all user directories have been syncronized, he has gained full access to everything everywhere.

Why is Bamboo not using read-only user directory, or is there a way to block this behaviour in Bamboo, or has there been update to address this somewhere between 6.0.3 to 6.2.3?


Answers:
author: robhit
body: Hi Tero,

Yes, you can achieve it in Bamboo. Go to "Bamboo Administration \>\> Security Settings (Under SECURITY)" and enable the option "Read-only external user management?".

Thanks!

comments: author: Tero Laihia
body: Great, thanks for answer!

The only problem now is that "Read-only external user management?" option is currently disabled, ie it is only showing red stop sign over it, and it can't be selected/deselected at all. Any way to override that, maybe from some xml file?


author: robhit
body: Did you click on the "Edit" button (available down on the same page) first?


author: Tero Laihia
body: Nope i did not because my brains apparently read that as a "Save" button due to its location. Thanks, that worked.

Admins can of course always turn that off again, make group changes and do the user directory synch.

But that could be fixed using Restricted Administrator Role found from same options. Once we assigned only that role to our old admin-level users, they manage to configure bamboo in needed way and can't edit the user groups any more.

Thanks for answers and pointing us to obvious road!


Tags: group

user-management
How do I auto-version ASP.Net Core 2.0 code in Bamboo
Asked by David Adler:

With various older console, service and web applications, I used Bamboo's GitVersion task type in a build plan task, calling the "/UpdateAssemblyInfo" argument, and placed a GityVersion.yml file in my project root in the repository and it worked fine.

However, doing the same with my ASP.Net Core 2.0 code causes the build to fail. Removing the GitVersion task allowed the build to complete successfully.

I can run GitVersion.exe /UpdateAssemblyInfo in my local dev machine and it displays the output json without any errors. It just fails when run in the Bamboo build server using the GitVersion task.

Is there a different way this needs to be handled for ASP.Net Core 2.0 code?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Variables and shared artifact with json data format will cover it

<https://confluence.atlassian.com/bamboo/bamboo-variables-289277087.html>

Cheers,

Gonchik Tsymzhitov
Display bamboo plan data across servers
Asked by Javier Perez:

**Use case:**

Bamboo server 1 is a hub for all our plans (everybody goes to this server to lookup logs, results, etc.). Bamboo server 2 executes some plans. We want bamboo server 1 to be the one-stop shop for all plans.

**Question:**

Is it possible that bamboo server 1 shows the results of plans executed by bamboo server 2.


Answers:
author: Aaron Brown
body: Hello Javier,

The best way to do this would be to setup Server 1 as the Bamboo server, and then on the second machine install a Bamboo Remote agent. This way the second machine will only be used to process build tasks while the server instance will manage users, build queueing, logs, and results.

Please see [Bamboo Agent](https://confluence.atlassian.com/bamboo/agent-289277442.html) for more information, and [Bamboo Remote Agent Installation Guide](https://confluence.atlassian.com/bamboo/bamboo-remote-agent-installation-guide-289276832.html) for setup instructions.

If you find this helpful, please click the check mark next to the vote button. This will help other users find this answer more efficiently.

Cheers,  
Aaron Brown  
Bamboo Support Engineer  
Atlassian

comments: author: Javier Perez
body: Aaron,

Thanks for your answer, though it's not quite what I was asking for,

Simplifying the use case, we would like to have a bamboo server for active plans and another for archived plans. We would still need to be able to access the archived plans from the active bamboo server (one-stop shop for all plans across the company)


author: Aaron Brown
body: Javier,

Unfortunately Bamboo does not have the capabilities required to implement such functionality. You'll need to run separate instances and access them independently.

Cheers,  
Aaron Brown  
Bamboo Support Engineer  
Atlassian
Bamboo batch script fails due to 'svn' not being recognized
Asked by Cory Mohling:

I have a batch script that can be ran on its own on the build pc my bamboo remote agent is installed on. However, when it is executed as part of a Bamboo plan, I get the following error.

"'svn' is not recognized as an internal or external command"

Any advice on getting Bamboo to recognize SVN.

I have a similar problem with other commands as well.

For instance I have this line in my batch script:  
call ./Setup_RBP.bat skip 1\>../Log/Setup_RBP.log  

'.' is not recognized as an internal or external command, operable program or batch file.


Answers:
author: Cory Mohling
body: Updated away from Local System account to a specific account. Then it started to find the commands as I would expect.
How can I edit the address verification email?
Asked by Eoin:

I set up a service desk with email support. The support email address is support\[at\]example.atlassian.net

Signup is disabled and channel access is restricted. I disabled the invitation email as well.

I created a few test customers. The customers appear as Invited with "unverified email".

I am able to create tickets with the test accounts by emailing the support address.

However, after submitting a ticket from a test account, an email arrived from ***jira*** \[at\]example.atlassian.net with the subject line *Stay informed by notifications* and the following content:
> You were invited to join Help Centre for you to raise requests and get help. But we haven't heard from you! Confirm your email address to receive notifications for your requests.
>
> Confirm email address to receive notifications

I am not happy with 2 things:

* The *from* address of the reminder being different from the support address
* The poor standard of English in the email content

Can I change these on a free plan?


Answers:
author: Jira Administrator
body: \[deleted\]


author: Marc - Devoteam
body: HI [@Eoin](/t5/user/viewprofilepage/user-id/5441969)

Welcome,

You can edit the "jira" part, but no the domain. This can also be done, but then you first need to verify your domain within Atlassian Admin.

Within your project settings, go to Notification and on top you will see the notification email address and the edit option.

The text on the email can be changed in the project settings as well under the Custom Notifications section, see all the defaults set there, they can be changed.


Tags: cloud

jira-service-management

jira-service-management-cloud
Attribute ID column is suddenly gone in Assets
Asked by Andrew Boeger:

Hiya -

By going to the Attributes pane of any object type, I used to be able to see Attribute IDs for each Attribute. Now, the ID column is gone and there's no button to bring it back.

I feel like the product team made a change here that now makes using the API especially difficult. I don't want to query Attribute details via the API... the object format is particularly cumbersome. Why not just show it in the UI?


Answers:
author: Andrew Boeger
body: From Support  

There is indeed a change rolling out that will hide the id from the attributes screen. This is being done in order to increase Assets performance overall.

However, it is still possible to fetch the ids using API, with the following endpoint:

* <https://developer.atlassian.com/cloud/assets/rest/api-group-objecttype/#api-objecttype-id-attributes-get>
* GET /objecttype/\<id\>/attributes


author: Joseph Chung Yin
body: [@Andrew Boeger](/t5/user/viewprofilepage/user-id/4494231) -

I would recommend that for you to contact Atlassian Support (<https://support.atlassian.com>) on your issue. On our end, we have always use the "Key" field in our process and not the attribute ID field.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Andrew Boeger
body: Yes they've replied now -

There is indeed a change rolling out that will hide the id from the attributes screen. This is being done in order to increase Assets performance overall.

However, it is still possible to fetch the ids using API, with the following endpoint:

* <https://developer.atlassian.com/cloud/assets/rest/api-group-objecttype/#api-objecttype-id-attributes-get>
* GET /objecttype/\<id\>/attributes


Tags: assets

cloud

jira-service-management

jira-service-management-cloud
Virtual Agent and slack not working
Asked by Josue Torres:

Hello all,

I'm having an issue with my slack account, when trying to disconnect an old testing account I cannot see the options to do it.

I created a new space trying to do a new sync with a different account and a new channel but still have the same issue below.

![Screenshot 2024-02-29 at 16.53.43.png](/t5/image/serverpage/image-id/309485i7316FC574CA94394/image-size/large?v=v2&px=999 "Screenshot 2024-02-29 at 16.53.43.png")


Answers:
author: Joseph Chung Yin
body: [@Josue Torres](/t5/user/viewprofilepage/user-id/4198155) -

For your old test account in Slack issue, you will need contact your Slack admin to address the issue since it is an account with Slack.

On the JSM side, please review the following page for Slack integration with JSM - <https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/>

You also need to contact your Atlassian site admins for troubleshooting your issue. You may also want to contact Atlassian Support (<https://support.atlassian.com>) for further assistance on this matter.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
JSM and Airtrack
Asked by Scott McDonald:

It was announced in October of 2023, Airtrack is coming to Atlassian. When do we expect to see that functionality? Will it be an add-on/plugin or embedded technology in JSM?


Answers:
author: Chrissy Clements
body: EAP is coming! Drops around April :)

comments: author: Scott McDonald
body: [@Chrissy Clements](/t5/user/viewprofilepage/user-id/4758841) How do I sign up for the EAP?


author: Chrissy Clements
body: [@Scott McDonald](/t5/user/viewprofilepage/user-id/5441819)I think I may have signed up to the EAP at the high-velocity event in November. If you have a CSAM, they maybe able to assist.


Tags: cloud

jira-service-management

jira-service-management-cloud
Opening up only email for external users
Asked by Kelly Wehbi:

Hi there! Hoping this is something straightforward, but I'm kind of struggling to decipher some of the documentation. I'd like to start allowing Jira Service Management tickets to be created via emails coming into our Support address, however, I *do not* want people who send those emails to be given any kind of access to the portal. Is there a way to allow external emails to create new tickets, but not give those users access to the customer portal?

Thanks!


Answers:
author: Zoey Wang
body: Hi [@Kelly Wehbi](/t5/user/viewprofilepage/user-id/3826155)

Yes there is an option to restrict access to projects.

1. Project settings - Customer permissions

2. Under Channel access - choose Retricted

3. Save

So the customers added in this project specifically won't be able to view the portal at all.

see below

![Screenshot_6.png](https://community.atlassian.com/t5/image/serverpage/image-id/309579i604D352D639F192B/image-size/large?v=v2&px=999 "Screenshot_6.png")

To fully hide portals from Help Center, follow the steps [here](https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/)


Tags: cloud

jira-service-management

jira-service-management-cloud
"Groups" field keep appearing after being removed from screens
Asked by Ines B.:

I have several projects where we are not using the "Groups" field and I don't want to display it in the screens, I have removed it from the Create/Edit/View Screens but it keeps appearing it again. Would someone know why it can be happening ? I have not found anything in the logs

Thanks!


Answers:
author: Mikail
body: Hello,

we have the same problem.

We have several Service Management projects and build our project structure before the group field was available. We use another customfield for the "groups function" and many automations are associated with that field.

That's why we kicked the groups field out of every screen, but after a while it just re-appears in every service management related screen and we need to kick it out again.

Is this a bug?

Best regards

Mikail


author: Ste Wright
body: Hi [@Ines Bilbao](/t5/user/viewprofilepage/user-id/3075541)

I don't believe there is a native Groups field - what kind of field is it?

Is this happening in just one Project, one Issue Type - or are you seeing it reappear in multiple places?

If the latter, have you removed the field from *every*Screen associated with any active Screen Scheme?

Ste

comments: author: Ines B.
body: It's a native field that appeared with Jira Service Management version 5.9, that allows to share the requests with Groups.

It's happening in multiple projects and I've removed from all screens


Tags: data-center

jira-service-management

jira-service-management-data-center
Tempo log time on multiple tickets at the same time
Asked by Michael Trecarichi:

My question is regarding Tempo timesheet. Is it possible to log time on multiple tickets at the same time when multitasking?


Answers:
author: Susan Wu
body: Hi [@Michael Trecarichi](/t5/user/viewprofilepage/user-id/3906688) ,

It's not possible to log multiple worklogs of the same timeframe with one click. But if you have trackers running at the same time on multiple tickets, you can log them manually one by one. <https://help.tempo.io/timesheets/latest/logging-time-with-a-tempo-tracker>

Hope this answers your question.

Best regards,

Susan Wu  
Tempo Product Expert


Tags: cloud

jira-service-management

jira-service-management-cloud
Account charge
Asked by Giorgi Janiashvili:

Hello!   

I have a question, if I have 2 different projects on Jira Service Management, will I be charged double or just usual on a single user?   

Thanks!


Answers:
author: Walter Buggenhout
body: Hi [@Giorgi Janiashvili](/t5/user/viewprofilepage/user-id/5441732) and welcome to the Community!

As [@Adam Jones](/t5/user/viewprofilepage/user-id/5440703) said, billing is per licensed user, or put differently, a user with product access - the right to use the product.

Once a user has been given a license, he/she can be an agent in as many projects as you want, without any impact on billing.

Hope this helps!


author: Adam Jones
body: Hello Giorgi,

You should be able to tell by going to Administration (Setting wheel) and then look at your Billing info.

The cost depends on the number of users.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation trigger linked issue doesn't work
Asked by lh_2023:

Hi,

I have plenty of automations that clone an issue A to another project (so we get issue B) and link both issues (direction A-\>B). Unfortunately the asset references won't be cloned (IMO it's a bug...) so I created one new automation with trigger "issue linked" that should set the asset custom fields of the desinationIssue based on the values of the Issue. So the first automation triggers the second one but that doesn't work well.

To set the asset custom field of issue B in the second automation I have to use a branch (because issue B is the "destinationIssue").

![pic1.PNG](/t5/image/serverpage/image-id/309458i5167CB28B15BACD7/image-size/large?v=v2&px=999 "pic1.PNG")

The automation starts (so get triggered from the first one) and the protocol entry shows that it gets both of the issues right, but then in the branching part it doesn't find any issues.

![pic2.PNG](/t5/image/serverpage/image-id/309459iE72591F6E3D94705/image-size/large?v=v2&px=999 "pic2.PNG")

Is this kind of a cache problem? Any idea?


Answers:
author: lh_2023
body: Actually it does work when I link an issue manually not by using the first automation. So it has to be something between the first and second automation.


author: Mikael Sandberg
body: Make sure that you have checked "Allow rule trigger" under rule details on the second automation that runs on issue linked.

![Rule trigger.png](https://community.atlassian.com/t5/image/serverpage/image-id/309464i7BAAF881DB1199A5/image-size/large?v=v2&px=999 "Rule trigger.png")

comments: author: lh_2023
body: I did and the log proves this. The rule is triggered, that's not the problem.


author: lh_2023
body: (unfortunately - it would be the easy solution ;-))


author: Rebekka Heilmann _viadee_
body: Hi [@lh_2023](/t5/user/viewprofilepage/user-id/5153616)

can you show the details of the Branch-Action?

comments: author: lh_2023
body: Sure, it's just "Edit issue fields":

![pic3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/309471iCA75E692BC303581/image-size/large?v=v2&px=999 "pic3.PNG")


author: Rebekka Heilmann _viadee_
body: I meant the actual branch "F?r Zielvorgang"


author: lh_2023
body: ![IMG_0485.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/309487i16213EABD127DB47/image-size/large?v=v2&px=999 "IMG_0485.jpeg")


author: Rebekka Heilmann _viadee_
body: Odd. Looks normal to me and should work as intended.


author: lh_2023
body: Yeah I think so too. So maybe it's something like a cache problem?


Tags: automation

branch

data-center

jira-service-management

jira-service-management-data-center