youngmon/atlassian-qna huggingface dataset:
JQL Search - Can the pop up suggestions be edited/Changed?
Asked by Helga Tryggvad?ttir:

In JQL search, you get syntax suggestions for known words, in my case, status. Is there any way to affect what options users get in the search?

The exact case I'm dealing with is that when users search for issues of status Canceled, they get two status suggestions: Canceled and Cancelled (two 'l's').

If I look at the 'status' overview in jira admin, we only have 'Canceled' and that is the one we'd like to use. ![978f4b64-2070-4a0d-8afe-39faf5f44d9b.png](https://community.atlassian.com/t5/image/serverpage/image-id/214085iEA06D15688ED6AFC/image-size/large?v=v2&px=999 "978f4b64-2070-4a0d-8afe-39faf5f44d9b.png") Is there any way to remove the 'Cancelled' status from the suggestions in JQL search?


Answers:
author: Sreenivasaraju P
body: Hi [@Helga Tryggvad?ttir](/t5/user/viewprofilepage/user-id/4396714) ,

Request you to please check your list statuses. @

\<your jira url\>/secure/admin/ViewStatuses.jspa

May be your jira admin would have been added, one more status with name "Cancelled"

comments: author: Helga Tryggvad?ttir
body: Hi Sreenivasaraju,

that's not the case, in our ViewStatuses.jspa there is no status "Cancelled" - that is why I would like to remove it from the jql suggestions.
Sync between JIRA and TimePlanner Teamboard dates
Asked by Bureau M?hit:

Hi, does anyone know how can we automaticaly sync dates from JIRA to TimePlanner  

Thx.


Answers:
author: Ste Wright
body: Hi [@Bureau M?hit](/t5/user/viewprofilepage/user-id/5021591)

Are you looking to integrate Jira to an external platform?

If yes, I would recommend checking out:

* **REST API:** Check out the documentation [here](https://developer.atlassian.com/cloud/jira/platform/rest/v3/) - to see how to export from Jira, and import to it. This is a good starting point for integrating platforms
* **Automation:** Consider using this to send web requests. Check out how these work on the [actions support page](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/)

Ste

comments: author: Bureau M?hit
body: Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) ,  

This is an application for JIRA TeamBorard TimePlanner,  

I'm actually new here, and don't how it works, and how works an API

But thank you for an answer.


author: Ste Wright
body: Hi [@Bureau M?hit](/t5/user/viewprofilepage/user-id/5021591)

Could you provide a link to the App you mentioned?

Ste


Tags: cloud
Create and assign an issue to users in a list
Asked by Donald Wood:

I'm building a project where an issue has a "People" field containing a list of users. When the issue is saved I want to use Automation to create an issue for each user in the list in a separate project.

Think an "Audience" field in Project A, each user in the Audience becomes an Assignee for a new issue in Project B.

Alternatively, if I can automate adding a name to the Audience field every time I change the Assignee I can probably make that work, as it's simple enough to create new issues and copy down the Assignee. I've tried this using the "Edit Issue" action, but for some blasted reason I can't select People fields in the Edit Issue action's dialog. I'm trying to figure out the syntax for using Smart Values to do this, without much luck.


Answers:
author: Ste Wright
body: Hi [@Donald Wood](/t5/user/viewprofilepage/user-id/5020660)

Are you still looking for a solution to this query?

If yes, the first rule might be quite complex to create - but the second should be possible.

---

I assume as you mention the "People" field you're using a Team-managed Project? It seems this field is not available to be set at present using simple edit functions. You can either...

1. Move to a Company-managed Project type, where this rule can be built easily
2. Utilise JSON to add Assignees to the Audience field (i.e Advanced Editing)

Is moving to a Company-managed Project an option?

Ste

comments: author: Donald Wood
body: Thanks for getting back to me.  

Company-managed was not an option, I'm working with a very small organization low on Jira expertise.  

After scouring the Community I ran across a method I was able to adapt for my situation.

1. I used Advanced Branching to create a smart value for my "Audience" field.

2. Then, when I used the "Create Issue" to create the issues in the 2nd project I set the "Assignee" field to the smart value. Worked like a charm, now everyone in project A's Audience field gets their own issue to nag them in Project B, just like I wanted.


author: Ste Wright
body: Awesome, glad you found a solution that works for your scenario :)

Ste


Tags: cloud
Can you edit the colours at the top of a form?
Asked by Elizabeth Mead:

Hi there,

Is there any way to edit the colour that displays at the top of a JIRA work management form?

This one is currently purple, but we want to align it with the orange from the logo. When we create new forms, it seems to randomly select the colour that shows.

![Example of form colour.JPG](/t5/image/serverpage/image-id/214035iC5FE131934BECA4B/image-size/large?v=v2&px=999 "Example of form colour.JPG")

![Example of multiple form colours.png](/t5/image/serverpage/image-id/214036iD423127C1C61EF00/image-size/large?v=v2&px=999 "Example of multiple form colours.png")


Answers:
author: John Funk
body: Hi Elizabeth - Welcome to the Atlassian Community!

I don't believe it is possible to change the color there. [@Jane Yeoh](/t5/user/viewprofilepage/user-id/3613944) - Can you confirm?

comments: author: Jane Yeoh
body: Yes that's right! This feature isn't currently available.


author: William Wilson
body: That's insane. Honestly. Such a simple, and small Quality of Life thing that should be present!


author: David Quiram
body: Is there a feature request open for this? If not, can we get one?


author: Haddon Fisher
body: Vote, comment and wait on [JWMCLOUD-485](https://jira.atlassian.com/browse/JWMCLOUD-485)!


author: Antonio Panea Pastor
body: Hi guys!

Looking to add a custom color to the JWM forms and just landed here. Any chance of adding this to the Roadmap?

Cheers

Toni

comments: author: Connor Murphy
body: Bumping this!


author: John Funk
body: Hi [@Connor Murphy](/t5/user/viewprofilepage/user-id/5473603) - Welcome to the Atlassian Community!

You need to go here to vote for and follow the progress:

<https://jira.atlassian.com/browse/JWMCLOUD-485>


author: Baine_ Steven
body: This functionality must have been in production briefly, because I have a form that I was able to edit the color on. Now I can't which is why I'm here. Can we get that back?


Tags: cloud
How can I remove the 'Status' field from the 'create issue' screen?
Asked by Diederik:

Since recently all my projects have a "Status" field showing up when creating a new issues. It seems to occur for all issue types in all projects.

Upon creating a new issue, the issue should just go to the initial status. And indeed, the shown dropdown doesn't allow any other status. Hence, functionality is not impacted. it's just that this is pure clutter and confusing to users.

I've checked available settings for Fields, Screens, Issue layout.

Using Jira Cloud, Company-managed projects.

![Screenshot 2022-08-31 at 16.57.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/213725i7A57676548B3B468/image-size/large?v=v2&px=999 "Screenshot 2022-08-31 at 16.57.20.png")


Answers:
author: Manon Soubies-Camy
body: Hi [@Diederik](/t5/user/viewprofilepage/user-id/4331411),

It is a recent feature, as far as I know you can't disable it. There is a related suggestion: [Ability to enable/disable the new status dropdown in the create issue view by project](https://jira.atlassian.com/browse/JRACLOUD-79708) , you can upvote and watch it to be updated. You can also see [Amira Badran last comment](https://jira.atlassian.com/browse/JRACLOUD-79708?focusedCommentId=3147814&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-3147814) where you can book some time with the product manager to share your use case.

Hope this helps!

- Manon

comments: author: Diederik
body: Hi [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212) ,

Thanks for your feedback. Too bad we're stuck with it for now. Let's hope this suggestion quickly becomes an implemented feature.

Cheers!


author: Stijn
body: I agree, it's a terrible bug disguised as a "feature" and it's actively disrupting our processes. So little concern for power users that actually configure Jira properly. To release something this disruptive without even a single word of communication is a terrible way to deal with paying customers.

Alas for us Europeans there is no way to get heard, unless I'm willing to have a call with Amira at 3am...


Tags: jira-cloud

screen
Create multiple URLs from comma seperated numbers in number field
Asked by Jake Carnall:

Hi guys!

Using automation, I've set up a field that automatically creates a URL to a ticket in a helpdesk system based on the number that's entered into the field (ticket id). Occassionally there are multiple tickets that are created and referenced on one issue in my Jira instance, and I want to be able to enter the numbers seperated by a comma and have the automation create multiple URL's for each number that is seperated by a comma.

Alternatively, if that's really hard to do - then a way that I can input one number at a time and when the automation creates the URL, it's automatically added as a web link on the issue and I can then add the subsequent numbers in one at a time to have the links appear that way.

Many thanks in advance!


Answers:
author: Mark Segall
body: Hi [@Jake Carnall](/t5/user/viewprofilepage/user-id/5018135) and welcome to the community!

You can accomplish this with an **advanced branch** against that custom ticket id field. It would look something like this:

```
{{ticket id.split(",")}}
```

I just tried it out in my test environment with a text field and was able to successfully iterate against a comma delimited list of values.


Tags: cloud
I need to import link types by CSV and I cannot choose or map the link relation I need
Asked by Sofia Grunspan:

I'm trying to create Tasks (issuetype) that are "caused by" Story.  
The problem is when I create the CSV document I've follow what is recommended in this article:

<https://confluence.atlassian.com/jirakb/how-to-import-issue-links-from-a-csv-file-in-jira-740262715.html>

I wrote the link types "causes" and "is caused by" and try to map it in the import process I don't have how to choose them as you can see in the image.  
From all the options I've chosed "Link Problem/ Incident" and after the importation had been made the result is I coul link the issues but the relation link is wrong, I mean the ones that supposed, "causes" appeared as "is caused by" and viceversa. There is a way I can do that and import the correct link types?![LINKTYPES-IMPORT-CSV.jpg](/t5/image/serverpage/image-id/213165i74A8955BBB937427/image-size/large?v=v2&px=999 "LINKTYPES-IMPORT-CSV.jpg")![csvdocscreenshot.JPG](/t5/image/serverpage/image-id/213166i85BE6BDF6F39E1B1/image-size/large?v=v2&px=999 "csvdocscreenshot.JPG")![Result.JPG](/t5/image/serverpage/image-id/213167i4FE519D1492F5D6F/image-size/large?v=v2&px=999 "Result.JPG")


Answers:
author: Pramodh M
body: Hi [@Sofia Grunspan](/t5/user/viewprofilepage/user-id/4966352)

First create the issue linking in Jira and then you will be able to map when importing the issues via CSV

Create the issue links by navigating to Issues section in Jira administration in Issue Linking section

Let me know if you have any queries

Thanks,

Pramodh


Tags: cloud
Intake Project to Dev Project
Asked by Heather Shaffer:

I would like to have an intake project in JIRA where internal customers submit their requests to the software team, based on specific data it will then generate a new issue on either Team A or Team B projects, and the Take request status will be updated as the individual team moves the request through the SDLC. I also want the Intake Request item to be linked to the Teams item but not allow the internal customer to view the teams specific item. Is this something that we are able to do on the Jira Data Center?


Answers:
author: John Funk
body: Hi Heather - Welcome to the Atlassian Community!

You posted this under the Jira Work Management product, which would be great for what you need. However, it is only available for Jira Cloud.

If you have Jira Service Management - I would use that as the intake project because it has forms which can be used to capture then information. Then use automation for Jira to create the issues in the corresponding project.


author: Pramodh M
body: Hi [@Heather Shaffer](/t5/user/viewprofilepage/user-id/5016724)

You would need some sort of Automation App in place to achieve the requirement.

Recently Jira 9.0+ Version was released with Automation for Jira which is a no-code Automation, if you could upgrade your instance, you can achieve your requirement by defining the Automation up to a certain extent.

If there are any other add-ons such as Scriptrunner you can use those as well by writing the script to achieve the same

If you have any flow diagram for the requirement which you have put down, please help with that, we will be able to provide you the approach as well for the same

Let me know if you have any further queries

Thanks,  
Pramodh

comments: author: Heather Shaffer
body: Customer Enters in Request -\> Automation Triggered and Generates same exact request on new board -\> Dev team works issue -\> As Dev Team transitions the issue type through workflow it updates Customer Request on Customer Board.
Is it possible to have the visualisation of the project revenue numbers once it goes live and it gen
Asked by Kartavya Nahar:

Is it possible to have the visualisation of the project revenue numbers once it goes live and it generating revenue on the JIRA somewhere?  

<br />

So , is it possible that we enter few parameters and the revenue is calculated automatically basis that.  

Do we have such feature?


Answers:
author: Ste Wright
body: Hi [@Kartavya Nahar](/t5/user/viewprofilepage/user-id/5001224)

Just in case you are still looking for an answer to this question - have you considered using [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/)?

You could...

* Create a Custom Number Field, for the calculated value to be entered into
* Use an Automation Rule to calculate the result, using [smart values (math expressions)](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/)

If you can provide us more specifics about the fields/calculations, we would be happy to try and provide you further instructions on how to implement this!

Ste


Tags: cloud
Quarterly planning with Jira roadmap or other option
Asked by soma.bhagat:

I am new to agile project management. My start up company does not have Gantt access. How can I use Jira roadmap or any other solution to do quarterly planning.

I want to be able to put all epics under 1 view. Identify which epic gets delivered in which quarter (mostly just current and next quarter). High level estimate the epic to identify the risk of not being able to deliver.


Answers:
author: Jessica Piikkila
body: Hello, I don't know if you have been able to resolve this question but you can check out this article <https://community.atlassian.com/t5/Enterprise-articles/Facilitate-PI-Planning-with-Advanced-Roadmaps-in-Jira-Cloud/ba-p/2294380>. it includes links to our new success central hub with solution guides.

#### **Access the first guide, ['++Prepare for PI Planning events with Advanced Roadmaps++ '](https://success.atlassian.com/collections/agile-and-devops-ado/ado-Solution-guides/prepare-for-pi-planning-events-with-advanced-roadmaps)in Success Central.** {#toc-hId-229543915}

#### Access the second guide, ['Conduct a PI Planning event with Confluence and Advanced Roadmaps'](https://success.atlassian.com/collections/agile-and-devops-ado/ado-Solution-guides/conduct-a-pi-planning-event-with-confluence-and-advanced-roadmaps) in Success Central. {#toc-hId--1577910548}


Tags: plan
Jira Work Management Forms - Can I customize the look and feel of the form? CSS/HTML/UI?
Asked by Jonathan Smith:

While Atlassian has a nice design, it clashes with my company's look and feel.

Is there a way I can customize the form's color and images?

Thanks.


Answers:
author: Jonathan Smith
body: Answer from Atlassian is forms can't be customized currently.

comments: author: Chariti Fisher
body: This is really a needed feature!
Forms and the Jira Work Management Recruitment template
Asked by robin_trudel:

I'm part of a small group looking at the Jira Work Management [Recruitment Template](https://www.atlassian.com/software/jira/templates/recruitment) to track information like people's skill sets.

We have a requirement to capture, store, and report on about 20 fields related to the people and none of them map to existing Jira fields.

We've tested creating a form to capture the information, but we can only review the form within the issue or export the forms one at a time.

We know creating custom Jira fields and linking them to the form fields will display them on the issue itself and are included if we export multiple issues, but there is a lot of information saying that creating custom Jira fields should be discouraged.

We've also considered linking the form fields to unrelated Jira fields in order to export them, but that is not ideal and seems hard to maintain.

***Is there a native Jira way to look across forms that are attached to different issues?***For example, if we captured a person's technology expertise on a form, how could we report a list of the people who have a certain kind of technology expertise?

Are forms the wrong approach entirely?

I can't help but think we aren't the first people to try this.


Answers:
author: John Funk
body: Hi Robin - Welcome to the Atlassian Community!

In my opinion, the guidance is there so that you will not go overboard with custom fields. My thought is that if you are not going to report on the information, then you don't capture the information. But if you ARE going to report on it, then you need a unique field for that.

So, I would say to go ahead and create your 20 fields and add them to the form and screen.

One caveat - only do this with a Company-managed Jira Work Management project and not the Team-managed. The reason is that Team-managed projects are completely independent of each other and you would have to create all of those custom fields separate on every project. With Company-managed, you create them one time and share them across the other Company-managed projects.


Tags: forms

recruitment
Hi, I'm new here and can't seem to find my way around atlassian Jira. I'll be open to your help pls.
Asked by Alayonimi Samson-Grace:

I need assistance on navigating the Atlassian Jira.


Answers:
author: Jack Brickey
body: I agree with [@John Funk](/t5/user/viewprofilepage/user-id/7148) ...

Try starting here - <https://support.atlassian.com/jira-software-cloud/resources/>

comments: author: Alayonimi Samson-Grace
body: Thanks


author: John Funk
body: Hi Alayonimi - Welcome to the Atlassian Community!

Can you be more specific with your question? Jira is a big place. :-)

comments: author: Alayonimi Samson-Grace
body: Thanks for your response. I got a link that has been really helpful.


Tags: cloud
What certification plan should I follow to become a work management Jira admin?
Asked by Michelle A Johnson:

I would like to become a certified Jira Work Management Administrator. What learning path should I take?


Answers:
author: David Freitez
body: Hi [@Michelle A Johnson](/t5/user/viewprofilepage/user-id/4612516)

As for a certification path, there is the ACP-420, which is Managing Jira Service Projects for Cloud: <https://university.atlassian.com/student/activity/890656-acp-420-managing-jira-service-projects-for-cloud>

Also, Atlassian offers a Learning path called: Jira Service Project Administrator, which gives information about courses to become a JSM administrator and ultimately be able to have the information to pass the ACP-420 (Before mentioned)

Link to learning path: <https://university.atlassian.com/student/collection/850385/path/1062307>

In the page of the Certification, there are Skillbuilder courses references which you can take to prepare for the exam, also you can see the exam topics.

Hopefully this answer your questions.

Regards,  

David  
ServiceRocket


author: John Funk
body: Hi Michelle,

There is not a different certification for Jira Work Management than Jira Cloud. So either the Jira Administrator for Cloud or Managing Jira Projects for Cloud certifications would be good.


Tags: cloud
Hi Team! Is list view available in on premise version of jira? (Installation of jira on our server)
Asked by Lydes S:

In the jira cloud version, I found the list view, we would like to use it for our task management. Is the list view available in jira on premise solution as well?


Answers:
author: Dirk Ronsmans
body: Hey [@Lydes S](/t5/user/viewprofilepage/user-id/5014039) and welcome to the community!

Jira Work Management (the rebrand of Jira Core) has only been done on the Cloud.

As far as I know there are no plans to also rework this in the on premise version.


author: Hannes Obweger - JXL for Jira
body: Hi [@Lydes S](/t5/user/viewprofilepage/user-id/5014039)

welcome to the community!

Just to add to [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)' answer, if you are open to solutions from the Atlassian Marketplace, you might like the app that my team is working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2114000).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing and inline-inline editing all your issue fields, among many other things: From quick sorting and filtering, bulk editing via copy/paste, and inline issue creation, to advanced features such as issue hierarchies, grouping, sum-ups, and conditional formatting. This is how it looks in action:

![status-change.gif](https://community.atlassian.com/t5/image/serverpage/image-id/212622i0196BE180DFD9356/image-size/large?v=v2&px=999 "status-change.gif")

As JXL integrates into the project sidebar, many of our customers successfully use it as an alternative or extension to the native list view. Plus, JXL supports all project types and all hosting types - Cloud, Data Center, and Server.

You may already know that you can trial every Marketplace app for free for 1 month, so perhaps give it a try and see if it fits your requirements. Any questions, just let me know!

Hope this helps,

Best,

Hannes


Tags: cloud
Subtask not showing in Kanban
Asked by Ryan White:

Hi, the subtasks that I am creating for my Jira Work Management instance won't show the subtasks as separate tasks on the Kanban - but will show in the list view.

I've read on other product forums I need to edit the sub filter but can't see where to do that? Is this applicable for work management?

Thank you in advance!


Answers:
author: John Funk
body: Hi Ryan,

That's just how the boards work right now for Jira Work Management. Not sure if that will change in the future or not. There is no sub-filter for these types of projects, that's only for Jira Software project boards.