youngmon/atlassian-qna huggingface dataset:
?Jira work manegement se puede conectar con el correo electr?nico del cliente?
Asked by Joshua Vi?ales:

1) ?Se puede conectar el correo electr?nico con la plataforma para que los comentarios con los clientes no se pierdan y queden ingresados en la tarea o requerimiento?  
2) ?Se pueden enviar correos autom?ticos al cliente cuando el estado del requerimiento pase a "listo", con informaci?n contenida dentro de la tarea?  
3) ?Se puede conectar con google para poder agendar reuniones por google calendar con los clientes?  

Se que en jira service se puede, pero el formato que necesitamos que es, documentaci?n de informaci?n y gesti?n de requerimientos, nos sirve jira work manegement


Answers:
author: Trudy Claspill
body: Hola [@Joshua Vi?ales](/t5/user/viewprofilepage/user-id/5415562)

Bienvenido a la comunidad Atlassian.

Con respecto al punto 2) Puede utilizar una regla de automatizaci?n para enviar un correo electr?nico a usuarios que no sean de Jira en funci?n del problema al completar una transici?n de estado. Puede incluir en el correo electr?nico informaci?n del problema.

Documentaci?n de reglas de automatizaci?n: <https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

Activador: problema transicionado: <https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-transitioned>

Acci?n: Enviar correo electr?nico: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email>

---

Hello [@Joshua Vi?ales](/t5/user/viewprofilepage/user-id/5415562)

Welcome to the Atlassian community.

Regarding #2) You can use an Automation Rule to send an email to non-Jira users based on the issue completing a status transition. You can include in the email information from the issue.

Automation Rule documentation: <https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

Trigger - Issue Transitioned: <https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-transitioned>

Action - Send Email: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email>
> Can Jira work management connect to client email?
>
> 1) Can email be connected to the platform so that comments with clients are not lost and are entered in the task or requirement?  
> 2) Can automatic emails be sent to the client when the status of the requirement becomes "ready", with information contained within the task?  
> 3) Can you connect with Google to be able to schedule Google Calendar meetings with clients?
>
> I know that in jira service it is possible, but the format we need, which is information documentation and requirements management, is useful for us in jira work management


Tags: cloud

integration
Email notification trouble shooting
Asked by William Evans:

I have had several users (Organizations) complain that they are not receiving email notifications when the Jira ticket is updated. Also, the same complaint from our internal team on occasion. Any tips on troubleshooting this?


Answers:
author: Miguel Ramon
body: Hello, [@Williams](/t5/user/viewprofilepage/user-id/3799025) ! Miguel from ServiceRocket over here.

Have you tried troubleshooting with the Notification Helper? You can get to this by going to Jira Settings \> Issues \> Notification Schemes. From there, click on the notification scheme for which you're having issues with (You can identify which scheme it is by searching for the relevant project where the users aren't getting notifications) and fill out the fields to see if that yields anything:

![{D71EC3BC-E49C-437D-9084-655E6DD32129&#125;.png](https://community.atlassian.com/t5/image/serverpage/image-id/302763i294DD2962C549117/image-size/large?v=v2&px=999 "{D71EC3BC-E49C-437D-9084-655E6DD32129&#125;.png")

Please let me know what you discover from there to further look into this!

Regards,


author: Jack Brickey
body: Hi [@William Evans](/t5/user/viewprofilepage/user-id/4694504) ,

Can you please confirm that these individuals do receive notifications some of the times for the same project. I just want to rule out the possibility that some users never receive a notification or they receive notifications in one project but not another. Assuming a single user in a specific project sometimes receives a notification but at other times does not then it comes down to try to understand what the variable might be. For example, is it possible that they're not receiving notifications for updates that they personally make? Which would be a common works as design behavior assuming they have that turned off in their personal settings.


Tags: cloud

jira-work-management-cloud
Reflecting updated workflow states in JIRA
Asked by badong_jm:

If in case project teams update their existing workflows in JIRA, what do we need to do to reflect those changes in JIRA Align? Example they one team removed 2 states in the workflow.  

I tried to run a config synch but the workflow states in JIRA Align are still showing old states.


Answers:
author: Mark Cruth
body: Hi [@badong_jm](/t5/user/viewprofilepage/user-id/4496606) ! Great question! Config sync will bring in new statuses when you change the workflow (net new to Jira) but won't update how you've set up the Jira Status = Jira Align State mapping for a project.

When updating workflows in Jira and getting them to properly reflected in Jira Align, you will need to update two places (three if you are doing process step mapping).

1. Admin \> Jira Settings \> State Mapping Tab: Here you will add/remove the mapping from Jira to Jira Align for each level of issue type. Note that these mappings are SHARED so if other teams/projects are using the status you will not want to remove it here.
2. Admin \> Jira Settings \> Manage Projects \> Select the "State Mapping" link on the row for the Jira Project: Here you will update how Jira Align updates Jira statuses. This mapping is not shared so you will want to add/remove the mapped status on the state tab. If you are using process steps instead of states you will update the process steps tab (instead of the state tab).
3. (If you're using process steps) - review the following community article and following the steps again: <https://community.atlassian.com/t5/Jira-Align-articles/Mapping-States-Steps-and-Statuses-between-Jira-Align-and-Jira/ba-p/1354724>

If removing statuses, I recommend doing the status removal in Jira, updating/migrating issues to the appropriate statuses in Jira, then going to Jira Align and doing the removal. If you are adding a new status, then I would add the status in Jira (don't migrate issues to the new status yet), update Jira Align, and then migrate issues to the new status in Jira (this will ensure work items get the right status in Jira Align once updated in Jira).

I'd also recommend walking through the integration guide (specifically the workflow sections) - think of it like you're setting up a workflow for the first time again :-)  

<https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide>

Hope this helps!


Tags: cloud
Is there batch notification feature available for Jira Align?
Asked by sachin gangam:

Hello All,

I'm getting one email for every change, including a change in a letter in the description. It would help if there is a batch notification feature in Jira Align.  

Thanks,  
Sachin.


Answers:
author: Allan Maxwell
body: This is not exactly the answer that you are looking for, but I suggest turning off emails, subscribe to the work items you care about and then check notifications within Jira Align once per day.

comments: author: sachin gangam
body: Thank you [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) . I will submit an idea hope to see this implemented sometime in future.
Do we have any best practices for migration -one Jira Align instance to another Jira Align instance?
Asked by Vinay Sharma:

Do we have any best practices for migration from one Jira Align instance to another Jira Align instance; pls. share.


Answers:
author: Richard Wilson
body: I would encourage you to raise a ticket with Atlassian support to allow them to move the db for use.

The export, import functionality of work items does not capture all the data required and does not include the custom terminology, portfolio, programs etc.

You may want to do copy your production Jira Align instance to test for example.


author: Tina Behers
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) I will very enthusiastically second the answer provided by [@Richard Wilson](/t5/user/viewprofilepage/user-id/1228897)

To do otherwise will result in less than desirable results and or a TON of manual work. i.e the configuration (platform, Roles, etc) is not able to be moved via export/import. When you export/import work objects (Epics, Feature, Stories, etc) the history is lost/not imported. Some work items or tracking are simply not available to move any way other than the DB restore (simplifying) that Atlassian ONLY is able to do.

I believe the team does these refreshes once a month. I would recommend putting your request in a month before you want to refresh.

This is the same process to be followed if you want your JA test instance refreshed from Production - You are provided a distinct number of those per year with your purchase of the software.

Reach out to your TAM or Premier Support team member for more information on the number available to you.


Tags: cloud
Jira Align licensed users
Asked by Ganesh:

Hi Community,

In Jira align we have integrated users (one standard or full license we get four integrated users).

What are comes under integrated users (Ex: Team leads or Team members)

Can anyone one help me with this?

Thanks in advance!!!

Best,

Ganesh


Answers:
author: Rae Gibbs
body: Integrated users are normally non-team lead roles on an agile team such as developer, QA, UX, etc. POs and SMs are considered licensed users. As far as the specific System Role that is assigned to integrated users in Jira Align, that can vary. It is determined by what is selected as the System Role on the Jira Setup tab in the connector.

![Screen Shot 2021-12-15 at 11.09.49 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/174136i2D3EC1FD18434B7D/image-size/large?v=v2&px=999 "Screen Shot 2021-12-15 at 11.09.49 AM.png")

Most common System Roles used are Default, Integrated User or Team Member. Regardless which System Role is used, the permissions should be set accordingly where an integrated user has limited access in Jira Align. They will have access to most options at the Team level but only the Program Board and Features at the Program level. They will not have access to anything above the Program level. Any additional access granted would qualify them as a managed user.

comments: author: Ganesh
body: [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218) Thank you for taking your time writing to me!!!

I have got clarity now!!! Do we have any links or docs which can tell us more about the difference between integrated and licensed users!!! Thanks!!
How to share Program boards with others
Asked by chinmay dipanker:

Hi team,

we are done with our PI planning for Q1, 2022. We used the program board to share the plan with broader team during management review. How do I share this board with folks who don't have access to Jira Align. The Capture button seems to be doing nothing. is there a way so that folks not in Jira align can still see the program board content (a shareable link, pdf download etc)?


Answers:
author: Heidi Hendry
body: Hi [@chinmay dipanker](/t5/user/viewprofilepage/user-id/3967962) ,  
Unfortunately, there is an open bug for the Capture tool: [\[JIRAALIGN-3477\] The "Capture" function does not work in the "Program Board" or "Work Tree" grids](https://jira.atlassian.com/browse/JIRAALIGN-3477) which I suggest you follow and click on "This affects my team".  

So for now, the best way around this is to "Print to PDF".  


author: Sam Tsubota
body: [@chinmay dipanker](/t5/user/viewprofilepage/user-id/3967962) There isn't a way to shareable link to a non-Jira Align user. The best way to share it is by creating a PDF by printing the image generated from the Capture button. I am noticing that the capture image is not generating for me when I click on the Capture button too. I recommend opening a support ticket with [Atlassian support](https://support.atlassian.com/contact/#/).
How to configure Backlog view to display start date & due date?
Asked by Amr Darwish:

I am using "Jira Software" product \> "Team-managed Project" Scrum. I opened the Backlog \& have full admin access. How to add (or replace) displayed views. I want to add Start date \& due date same place as the red question marks - see attached screen shot.

![Backlog View.png](https://community.atlassian.com/t5/image/serverpage/image-id/173891iCE42DDDEB5C120C4/image-size/large?v=v2&px=999 "Backlog View.png")


Answers:
author: Vinay Sharma
body: [@Amr Darwish](/t5/user/viewprofilepage/user-id/4673077) You can do it via Board settings. Open the Scrum or Kanban Board of the required project, click on the 3 dots (...) top-right-hand side-\>Board settings-\>Card layout, then under backlog, search for "Start date" \& "Due date" and add these one-by-one.

Make sure, "Start date" and "Due date" are also added on the screen via project settings. In order to display these, you need to have these fields filled in.


Tags: backlog
how much does Jira align cost for an organization with 1000 employees and 10 managers
Asked by Nguyen Ngoc Tram _FHM_INS_:

I wonder that my company has 1000 employees and about 10 managers. I see the price for \~1000 users to be over $400k annually. It seems quite expensive.


Answers:
author: Philipp Barry
body: Hi [@Nguyen Ngoc Tram _FHM_INS_](/t5/user/viewprofilepage/user-id/4638665) ,  

Please reach out to us or to your Solution Partner of choice with some more details so we are able to give you a tailored and more specific answer: <https://www.atlassian.com/software/jira/align#contact>  

I am quite sure that in our conversation, we will figure out that you will need significantly less than 1.000 licenses. Usually, only your colleagues on the Team-of-Team level and above and some very specific roles on the Team level need full Jira Align licenses.   

I hope this comment helps.  

Best regards  

Philipp

comments: author: Nguyen Ngoc Tram _FHM_INS_
body: thank [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983) . Yesterday, I sent a request for getting in touch. Until now, I don't have an answer yet.

Please check for me.

Thanks,

Tr?m


author: Philipp Barry
body: Hi Tr?m,  

Looking that we are at the end of the year, please give the colleagues a moment to reply. Let me know if you do not have a reply by early next week and I am happy to check for you.  

Best regards  

Philipp


author: Nguyen Ngoc Tram _FHM_INS_
body: Hello [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983) , good new week!

I haven't received a response from your team yet. Please help me check again.


author: Nguyen Ngoc Tram _FHM_INS_
body: Hello [@Philipp Staat](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4429983), Please help me check again.


author: Philipp Barry
body: I am currently doing that. :-)


author: Nguyen Ngoc Tram _FHM_INS_
body: okay [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983) . When will I get an answer from you?


author: Philipp Barry
body: Could you your E-Mail so my colleagues can make sure they find exactly the request you submitted? Thank you!


author: Nguyen Ngoc Tram _FHM_INS_
body: Hi [@Philipp Barry](/t5/user/viewprofilepage/user-id/4429983) , I don't clear about "pstaat at atlassian dot com".

My email is TramNN3@fsoft.com.vn

Thanks,

Tr?m


author: Ariel Jaffe
body: Hi Tram,

I went ahead and sent you an email this morning. Please look in your "spam" inbox if you do not see it directly.

Cheers,

Ariel


author: Nguyen Ngoc Tram _FHM_INS_
body: Hello [@Ariel Jaffe](/t5/user/viewprofilepage/user-id/4682095)

Thank you for your response. I received your email in the early morning. I have a question. Please check email. I waiting for your answers.

Tr?m


author: Nguyen Ngoc Tram _FHM_INS_
body: Hi [@Ariel Jaffe](/t5/user/viewprofilepage/user-id/4682095) , I don't receive you respond during a week. Do you until help me?


Tags: atl-orange
How do I get a free trial Jira Align?
Asked by Nguyen Ngoc Tram _FHM_INS_:

We have a Cloud instance of Jira software \& Confluence already. How do we activate Jira Align for a trial period and try it out?


Answers:
author: Tom O'Connor
body: Go to this page and fill out the form and someone from Atlassian can work with you to get a trial setup. <https://www.atlassian.com/software/jira/align>


author: Ollie Guan
body: Hi [@Nguyen Ngoc Tram _FHM_INS_](/t5/user/viewprofilepage/user-id/4638665) ,

Pls refer to this post.

<https://community.atlassian.com/t5/Feedback-Forum-questions/Jira-Align-for-Trial-of-SAFe-implementation/qaq-p/1353633>

comments: author: Nguyen Ngoc Tram _FHM_INS_
body: thank you so much, [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)
Unable to cancel a user story
Asked by LAXMI ABHINAV REDDY ARAE:

Hello,

I'm unable to cancel a user story which has an Iteration in progress. I have also tried unlocking the iteration but still see the same error message "**"THIS OPTION IS NOT AVAILABLE FOR THIS STORY".** I have a role of Scrum master in Jira ALign which has the rights to perform this action. PFA screenshot below for the same. Kindly suggest here.

Thank you.

![JA error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/173682iA8AC6C11F7C22DA2/image-dimensions/509x266?v=v2 "JA error.PNG")


Answers:
author: Jennelle Stearns
body: [@LAXMI ABHINAV REDDY ARAE](/t5/user/viewprofilepage/user-id/1696538) Check to see if you have been allocated to the iteration.

1. Open the Iteration in Jira Align
2. Click on the Members tab.
3. Verify you are listed as a user (located below Team Statistics and Math Guidance buttons)
4. If you aren't, click on the drop down next to Team Members, select your name.
5. You should now be listed as a user.
6. Click on Save.
7. You should now be able to cancel the story.

You can find additional information about how to setup allocations in the following article: <https://help.jiraalign.com/hc/en-us/articles/115005897808>
In Jira Align Ideation, is there a character limit on the description field?
Asked by Heather Anne:

I've got some users saying they're not able to enter everything and are having to add details in the comments. Wondering if there's a limit or if it's user error.


Answers:
author: Allan Maxwell
body: The limit appears to be 1000.

![Screen Shot 2021-12-13 at 10.38.56 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/173678iE0E68F09A09AB3BB/image-size/large?v=v2&px=999 "Screen Shot 2021-12-13 at 10.38.56 AM.png")


Tags: description

idea
Jira's Acceptance Criteria content's bullets/numbers getting converted to "#" How to fix it?
Asked by Vinay Sharma:

We have Jira and Jira Align integration. Wherein Jira's Acceptance Criteria custom field is mapped to Jira Align.

1) Jira's Acceptance Criteria content's bullets/numbers getting converted to "#" How to fix it?

2) Is there a way to include more than one acceptance criteria?


Answers:
author: Jamie Giantonio
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) for number 1 i am not sure of anyway to fix that, but maybe someone else has an idea.

the second question- the answer is no. From the [Jira Integration guide](https://help.jiraalign.com/hc/en-us/articles/115000088453-10X-Jira-Integration-Setup) :

*For features and stories, you can synchronize a Jira custom field with acceptance criteria with Jira Align's acceptance criteria. In the box, type the Jira custom field ID that is used for acceptance criteria on classic projects, for example, customfield_12345.*

***Important** **:**If you sync acceptance criteria between Jira and Jira Align, you'll lose Jira Align's functionality to manage multiple, individual acceptance criteria on all synced Jira Align features and stories. Acceptance criteria will be limited to one field per work item in Jira Align. If you decide not to sync acceptance criteria, you'll be able to use the individual acceptance criteria functionality on Jira Align work items, but information will not sync between the two platforms.*

[Here](https://community.atlassian.com/t5/Jira-Align-questions/Acceptance-Criteria-Sync/qaq-p/1307004) is another community post that has some more information / considerations


Tags: cloud
Are the days reported in the Process Step Cycle Time in business or calendar days?
Asked by Razy Kased:

I was interested in knowing if the days reported in the Process Step Cycle Time report is in business or calendar days?

I wasn't able to find any specific documentation that confirmed - <https://help.jiraalign.com/hc/en-us/articles/115001314774-10X-Process-Step-Cycle-Time>

I would add that if I were to reference the cycle time control chart which is a metric shared in the same report it appears that it's based on calendar years. However, I can't definitively tell if the step cycle time report is reporting the same since it doesn't provide story-level breakdown to trace or verify that I'm aware of. Note: I have access to the standard license.

![cyclecontrotimechart.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/174319i8714A82795E43226/image-size/large?v=v2&px=999 "cyclecontrotimechart.PNG")


Answers:
author: Derek Huether
body: [@Razy Kased](/t5/user/viewprofilepage/user-id/3210613), the days reported are simply a DATEDIFF().   

Calendar days is your answer.  

Best regards,

Derek


Tags: cloud

metric

report
What happens if a Feature (Jira Epic) is modified concurrently in 1) Jira or 2) Jira Align?
Asked by Vinay Sharma:

What happens if a Feature (Jira Epic) or a Story is modified concurrently by two persons in

1) Jira, or

2) Jira Align

Pls. clarify.

I know there is a setting available (Administration\>Jira Settings\>Jira Setup\>Settings-\>Allow Jira to overwrite Data-\>Yes/No), which allows if changes done in Jira Align or Jira would overwrite.

But what happens, if two persons are editing at the same time in 1) Jira, or 2) Jira Align.


Answers:
author: Matt Magee
body: Hi Vinay,

Within the Jira Align Administration area, under the Jira Setup tab, you will find the option "Allow Jira to Overwrite Data."

It offers 2 options Yes or No.

When set to "Yes" this has the net effect of making Jira the sole source of all information. Changes made in Jira will always overwrite the Jira Align data. Although, in my opinion it sort of defeats the purpose of using JA.

When Set to "No", Jira Align will evaluate the date-timestamps (DTS) of all transactions against a given record in both Jira and Jira Align, and play them back in the order received.

I believe the scenario you are implying is the possibility of a record collision.

In this scenario... it is important to understand that DTS goes down to the millisecond.

The probability of both humans completing their respective transactions simultaneously, AND pressing the enter key at the exact same millisecond AND both systems having an identical system clock, make the probability of a collision nearly improbable, although hypothetically possible.

However, it should be noted JA is based upon a relational database. All RDMBS's have record locking mechanisms and rules. If you are using an on-prem install, you will use the record locking mechanisms in SQL Server, and if JA is served up under AWS platform, you will use the native database there. The point is that there are actually two mechanisms ( connector record sequencing and database record locking) in place to prevent record collisions.

comments: author: Vinay Sharma
body: Thanks [@Matt Magee](/t5/user/viewprofilepage/user-id/3048780)


Tags: cloud