youngmon/atlassian-qna huggingface dataset:
How to migrate confluence to another server (with JIRA)
Asked by Takahiro Kawasaki:

Old environment :

* OS : Ubuntu 14.04.1 LTS
* Confluence (Server) : 6.14.0
* JIRA (Server) : 7.13.0
* Both uses embedded database

New environment :

* OS (Host) : Ubuntu 18.04.3 LTS
* OS (Client ) : Ubuntu 18.04.2 LTS (on docker)
* Confluence (Server) : 6.14.0
* JIRA (Server) : 7.13.0
* MySQL is used instead of the embedded database

Confluence refers JIRA to get auth information (used at login).

The problem is that the new confluence cannot get auth information from old/new JIRA.

I exported the data of the old confluence, and imported it to the new confluence. The imported data includes connection information to JIRA. So, the new confluence tries to refer old JIRA server in the same server, as a result, I can't login to the new confluence.

I installed an empty confluence and set it up to refer JIRA. It went well. I could logged in.

But after I imported the data of the old confluence, It didn't work.

So, how can I migrate confluence/JIRA to the new server?


Answers:
author: Slava
body: Hi Takahiro,

If the previous answer didn't help, feel free to try the db admin password reset step.

You will have to update the 'credential' field for your admin user in the 'cwd_user' table. For more details please see:

<https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html#RestorePasswordsToRecoverAdminUserRights-nolocal>

Cheers,

Sveatoslav

comments: author: Takahiro Kawasaki
body: Thank you for your comment.

I could logged in by the way in the previous answer.


author: DPKJ
body: You are right on track for migration,

Once you migrate both your Jira and Confluence data to new servers.

You need to login to Confluence to change Auth settings and for this to happen you first need recover you admin account password,

Follow this guide - <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html>

Once you are done with this, you can login with admin account in confluence and you can change login details and point them to new Jira instance.

comments: author: Takahiro Kawasaki
body: It worked, thank you for your advice.

After that, I tried to set User Directory.

* create Jira user server on JIRA (set application name and PW)
* create user directory on Confluence

But I got following error.

"com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403)"


author: Takahiro Kawasaki
body: After I changed IP address of the User Directory setting, it worked.

127.0.0.1 worked, but 192.168.x.x (IP of the server confluence and Jira are installed) didn't.


author: DPKJ
body: Can be a simple IP error or external port not open on server kind of issue.


Tags: confluence-server

server
Hi - I'd like to publish a page to a space that has a difference set of permissions, any hints?
Asked by Todd Malone:

We have a space for our Product Management team.

On one of my projects, we have set up a space to share content with a partner team. This team does not have view access on my Product Management space.

Now I'd like to share my product docs with the partner engineers but if I use the include macro - it wont' show any content because they don't have view rights on my Product Management space.

Any thoughts?


Answers:
author: Paige Martin
body: Hi Todd,  

Unfortunately it's not possible to include an excerpt of a page for users who don't have permission to view that page. As a workaround, we suggest that you copy the page into the partner's space.

Best,  

Paige

comments: author: Todd Malone
body: Hi - thanks Paige.

I was hoping to avoid copying but it'll get us going for now.

Cheers...Todd


Tags: cloud

confluence-cloud
Confluence - Date Picker Format
Asked by Chris O'Gorman:

Hi, I cannot adjust the date format. The format prints as '12 Aug 2019'. This is not optimal when exporting a bunch of dates to Word. Any recent developments on this issue? I don't think changing the language will work for us. Thank you


Answers:
author: Shannon S
body: Hello Chris,

Thank you for contacting us.

Indeed, the format chosen by the date picker is based on the user's language and locale. I wasn't sure if you were saying it wouldn't work for you because you don't want to change the language, or you don't think it will solve the issue, but I am including the below articles on how to do that just in case:

* [Set the Default Language](https://confluence.atlassian.com/cloud/set-the-default-language-873871361.html)
* [Edit Your User Settings](https://confluence.atlassian.com/confcloud/edit-your-user-settings-724765386.html)

We have a feature request below to be able to configure that outside of the language settings:

* [CONFCLOUD-65042](https://jira.atlassian.com/browse/CONFCLOUD-65042) *Make the date format for the date picker "//" shortcut configurable* (Cloud)
* [CONFSERVER-55188](https://jira.atlassian.com/browse/CONFSERVER-55188) (Same feature above but for Server).

Thank you for your understanding.

Regards,

Shannon

comments: author: Brooke
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046) was it always like that? We are on Cloud, and the date format that popped up with the '//' shortcut was always dd-mm-yyyy and suddenly it is now showing up as mm-dd-yyyy. Not complaining, as this is more intuitive for our team, but was curious when that change went into effect.

Thanks!


author: Shannon S
body: Hello Brooke,

Apologies for the delay. As long as I can remember, it did work that way on Cloud. I'm no longer a support engineer on that team, so I just checked with my colleagues who still are, and they do confirm that is the case.

There's a possibility that the global language was changed or someone is using a new browser language, as those could have taken over and changed the format for the users.

Regards,

Shannon
Mailto Link opening Outlook and New Chrome Tab
Asked by James Rowe:

Hello,

When I click on an email link in Confluence, Outlook opens as normal but so does a new Chrome tab with the link in the address bar. We utilize email addresses in our knowledge base so we will click email links all day. Everything still works but closing out the tabs gets old.

I checked the link and the address is displayed correctly. **mailto:me@mywork.com**

**Confluence Version:** 6.15.2

**Chrome Version:** 76.0.3809.100

**When the issue started?**Sometime during the last few days

**What have I tried?**

- A different space and a different email address

- Turned Off "Open External link in a new tab"

- Ensured that my Windows Mail App default was set to Outlook

- Turned off "allow sites to ask to become default handlers for protocols in Chrome"

- Test link on **Internet Explorer** and the **issue** **does not happen**

- Tested mailto: link in **SharePoint in Chrome** and the **issue does not happen**

- Tested mailto: link in **JIRA in Chrome** and the **issue does not happen**

It appears to only be Confluence in Chrome having this issues.

Any advice or test you could recommend?


Answers:
author: Shannon S
body: Hi James,

Thank you for reporting this issue. It's a very interesting one.

I'm testing this currently with Confluence 6.15.4 on Google Chrome version 76.0.3809.100, and when I click on a **mailto** link in Confluence, it only opens in my default mail application.

The only thing I can think of is maybe that you already had Chrome set to be a default handler. See [How To Set or Remove Gmail as Your Default Email Link Handler](https://www.groovypost.com/howto/enable-remove-gmail-email-link-handler-chrome/):

![use gmail as your default email link handler](https://www.groovypost.com/wp-content/uploads/2012/03/image25.png)

It could be that you received this notification in the past and accepted it by accent, and now it has Google already listed as a handler. In this case, the change you made wouldn't have any effect because it's already been added.

You'll want to check again in **chrome://settings/handlers** and make sure Gmail isn't listed as a handler. If you still have trouble you can try to reset Chrome and reject the next time it asks, for disable all sites from asking as you did before.

Regards,

Shannon
How do I get my confluence site back after letting the license expire?
Asked by AaronT:

So I created an entire confluence site for the company I work for and allowed the license to expire to see what would happen to the site. Now I am trying to renew it and I have bought a new Confluence license but I cannot find the field in the server settings for the original site to provide that input. It isn't even showing up.


Answers:
author: DPKJ
body: Go to Confluence Admin section and press / key this will open confluence search from right side, type \`license\` in this and you will see option to visit License Details page.

You can update your license on that page.
disable the check in your site
Asked by guvmao:

Hello, my confluence is the latest version, login with administrator account will appear

Tomcat server.xml is not configured correctly:  
Scheme should be 'https'  
proxyName should be 'wiki.todoen.com'  
proxyPort should be '443'

The error message, I originally modified server.xml, but there is a 302 error, see the documentation says Go to \> Add-ons \> System  
Disable the Confluence Base URL plugin system add-on.  
The base URL warning should no longer appear.

But I did not find this configuration


Answers:
author: Nic Brough -Adaptavist-
body: I would very strongly recommend fixing the mis-configuration in your Tomcat and proxy, not disabling something that is trying to help you stay secure!

comments: author: guvmao
body: Oh, I also want to fix some configuration errors, but I always encounter various problems when trying to fix, so now I am a little tired.


author: Nic Brough -Adaptavist-
body: "Getting various problems" is not a good reason to impose an insecure broken setup on something.

What are these problems? What are you trying to do and why are you doing it differently to the recommended settings?
Can Confluence be installed on a SiteGround website
Asked by jokermartini:

I have a hosting plan and website on SiteGround, is it possible to install and run Confluence through my account?


Answers:
author: Zac Xu
body: Confluence needs to run on JAVA and Tomcat with an external database etc. You could find more details on this page.

<https://confluence.atlassian.com/doc/installing-confluence-on-linux-143556824.html>

According to this doc published by siteground, it seems you may be able to install and run confluence on **dedicated server** with root access.

<https://www.siteground.com/kb/is_java_tomcat_available/>
Is there a way to find the last accessed date for all Confluence spaces?
Asked by danna deaton:

We need to do some major cleanup in our Confluence instance. I know we have a ton of abandoned spaces and I need to know of a way to get a list of every space and the most recent date any of its child pages have been accessed.

To be clear, I do not want to know when a space was last modified.

Is there a query or location in the system settings that will provide the needed information for every space?


Answers:
author: Sarah
body: Hi Danna,

Unfortunately we don't support searching spaces by the last access date of any of its pages.

The [Better Content Archiving Add-On](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=server&tab=overview) for Confluence allows for the ability to archive old pages based on their last access time, which may help you with your goal.

All the best,

Sarah


Tags: confluence-server

server
Does Confluence offer a discussion board?
Asked by Heather:

Looking for a discussion board to share questions, ideas, etc for team members.


Answers:
author: Nic Brough -Adaptavist-
body: Not natively, but there are a couple of apps that add it.

I work for the vendor of one of them, and Atlassian produce "Questions" as well, but I would look in the marketplace for "discussion" and "forums" to see if there's more worth checking.
Benefit of Using Date Picker?
Asked by Aaron Gaber:

Hello!

Can anyone help me understand the benefit of using the Date Picker?

As far as I can tell, you can't search for pages that include the Date Picker with the macroName operator, so why use it?

It would be really cool if you could search for pages that include Date Picker, and maybe even specify a date range.

Thanks!


Answers:
author: Patrick Leal
body: I was wondering the same thing, but have concluded that if everyone uses it then it standardizes the way dates are displayed in your Confluence instance (in accordance with the Data Format preference in General Configuration).


author: Cody Stevens
body: Hey [@Aaron Gaber](/t5/user/viewprofilepage/user-id/1168866)

I have used the date macro for multiple things. A previous company I worked for released internal release notes on website updates. They would use the date macro to identify the date the update was released.

When you are making a requirements document, you may find the need to add a date. This could be used to specify a go live date, target due date or begin work date.

Im sure there's tons of other use cases for it that I cant think of.

Quick tip, if you use "**//**" while in a document, its a shortcut to activate the date picker.

comments: author: Aaron Gaber
body: Hi [@Cody Stevens](/t5/user/viewprofilepage/user-id/1195999) ,

Thanks very much for your answer. Those all sound like great uses, I guess I was wondering if the date picker adds any functionality beyond aesthetics. E.g. Ability to find pages that include the date picker with CQL, etc.

Even if that's not possible, I'll still use it b/c it looks cool too though. lol


Tags: cloud

confluence-cloud
Sticky Table Headings with Merged Cells
Asked by richardofrugeley:

I have a page containing a 14-column, multi-row table that does not exhibit the 'sticky headings' behaviour. The page has no section formatting. The columns are characterised as follows:

* long headings include paragraph formatting.
* body content forces a scroll bar on a standard width monitor.

However, neither of these issues affects the sticky behaviour.

With a bit of trial and error I discovered that when a cell is merged with the cell above, the sticky behaviour stops. Is this a known limitation?


Answers:
author: Shannon S
body: Hello [@richardofrugeley](/t5/user/viewprofilepage/user-id/629007),

Thank you for reporting this.

I was able to find a bug that has been reported for this issue:

* [CONFSERVER-44392](https://jira.atlassian.com/browse/CONFSERVER-44392) *Table headers no longer sticky after merging cells*

Please click **This affects my team** and you will be automatically added to the list of watchers and receive any updates going forward.

At this time, I am not aware of a workaround to use sticky headings after cells have been merged.

Let me know if you have any questions about this.

Regards,

Shannon

comments: author: Patrick O_Connell
body: **EDIT:** Can see <https://jira.atlassian.com/browse/CONFSERVER-23408>. I think this documents the improvements in table cell copying and pasting.

The problem with this is more extensive than is obvious, at first glance.

I had one of these, and finally figured out that it was the merged cells causing the non-scrolling.

**But...**

Even having inserted fresh rows above the problem ones in the table, thrown some token text into those cells, de-designating the original heading rows as such, and designating the new heading rows as such, the heading row doesn't stay on-screen when the table is scrolled.

So it's as if the original table is somehow **contaminated** by it **ever** having contained merged cells.

I was able to get this working in our stage of 6.15.4 by creating a new table, no merged cells, and mass copying and pasting table cells. But that mass copying and pasting doesn't work in our current version of 6.9.0, and I soon remembered that it never has.

\*lengthy exasperated sigh\*

Pat O'Connell  
Technical Writer  
MindGeek


Tags: confluence-server

server

table
Confluence Service not staying started
Asked by Tim Dix:

Updated Confluence from 5.7 to 6.15.7 however now the service won't stay started. It keeps stopping with incorrect function being logged in event viewer


Answers:
author: Andrew
body: Hi [@Tim Dix](/t5/user/viewprofilepage/user-id/3531137) ,

Could You please provide more information? E.g. something logs?

Also if problem is critical I recommend send request to support team <https://support.atlassian.com/contact/#/>

B.R.

comments: author: Tim Dix
body: Hi Andrew,

Unfortunately the commons-daemon log only shows the service starting and not stopping, could you let me know if there is a more suitable log file?

As mentioned, in the Windows event logs there is a System log showing the service being terminated with a service error of "Incorrect function".

Thanks


author: Andrew
body: E.g. C:\\Atlassian\\Application Data\\Confluence\\logs

C:\\Atlassian\\Confluence\\logs

It is happen regular? Maybe tomcat was freeze? Also I have problem with conf when set less memory, try increase for first time to max <https://confluence.atlassian.com/adminjiraserver073/increasing-jira-application-memory-861253796.html>

Try kill process or restart system (I hope backup was made or it is test instance).

Check in task manager I suppose process should be call 'tomcat'

B.R.


Tags: confluence-server

server
How to make the new space searchable under confluence search box
Asked by KRISHNA KUMAR SREEKANTI:

Hi, Can anyone provide details on how to make the new space searchable under confluence search box?


Answers:
author: Thomas Schlegel
body: Hi [@KRISHNA KUMAR SREEKANTI](/t5/user/viewprofilepage/user-id/3531423) ,

new spaces and pages are automatically indexed. You shouldn't have to do anything to find them with the Confluence search.

If you don't find pages from your new space, maybe you don't have the permission to view them?

comments: author: KRISHNA KUMAR SREEKANTI
body: I have an administration rights and with same permissions created the space. But the space is not searchable through Confluence search.


author: Thomas Schlegel
body: Maybe the space is archived?
How to link to a Google doc in confluence?
Asked by Max Murphy:

Note: The Google doc integration provided by Confluence cannot be used because it would give third parties read access to google docs, which is not OK.

Just supporting links and not messing with them would do fine. At the moment, just pasting a link causes the link to be marked as a google doc link with a special icon - pretty, but then the link can only be used by accepting google drive integration, which requires permissions that should not be granted in our case.


Answers:
author: Yevhen Rohovets
body: Hi,

Do you say about this plugin or some native solution?

if not, try this [https://marketplace.atlassian.com/apps/1216484/google-drive-docs-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1216484/google-drive-docs-for-confluence?hosting=cloud&tab=overview)
Help with user permissions
Asked by Sandesh HS:

1) I have created a few pages and need users to access only those pages \& nothing more, how do i do that??

2) I want the invited users to access specific pages and not have an option to invite others. How do i set such kind of permission? Tried in settings option but still the users whom i invite can invite others through emails ids (how do i deactivate this)


Answers:
author: Zigmars Rozentals
body: Answering the first question tt is a bit tricky and I am not aware of a proper solution. Here are a few workarounds:

a) You need to apply restrictions to all Space pages for those users except for the pages you want to share with them (this not recommended, lot of manual work, limited control).

b) Create a new separate Space, create pages and grant access only to those few users.


Tags: cloud

confluence-cloud
Background color to cells not visible
Asked by Musa Paramamarga:

Hello everyone,

I'm using jira \& confluence on google chrome and the cell background colors are not clearly visible, it is not possible to distinguish between green and yellow, like shown in this snapshot

![Snapshot Confluence.PNG](/t5/image/serverpage/image-id/63768i23CE80922B473AFD/image-size/large?v=v2&px=999 "Snapshot Confluence.PNG")

Can somebody help me on making the background cell colors clearer?

Thank you very much,


Answers:
author: Musa Paramamarga
body: Hi Shannon,

Thanks for your reply, this is for confluence cloud.

If i were to make my own page, table and background color to the cells it looks also barely visible

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/64080i2824E4ADB8E382C3/image-size/large?v=v2&px=999 "Capture.PNG")

Do you know what i can do with the monitor to fix this?

Thank you

comments: author: Musa Paramamarga
body: Hi Shannon,

I just found out that it is monitor issue. Thank you for your support, we can close this issue


author: Shannon S
body: Thank you for confirming, Musa!

Were you able to get your monitor fixed? You might have to reach out to your IT team to properly calibrate it.

Regards,

Shannon


author: Shannon S
body: Hello Musa,

Welcome to Atlassian Community. It's nice to meet you! Can you confirm if this issue is for Confluence Cloud or Server?

In your example, I see a green column and a red column. It does appear that there is a distinction between the two of them, but it might differ depending on your monitor.

If you were to choose another set of colors for the background, is it more visible for you?

Regards,

Shannon


Tags: jira
Sidebar page limitation
Asked by Olive Sun:

Hi ,

There seems to be the max page count of my space. It could only show 25 pages. And the newly added page will not display. When I change the page order, those page in the bottom will disappear. Does anyone know the root cause?

Thanks,

Olive


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Olive Sun](/t5/user/viewprofilepage/user-id/1221269) ,

Confluence doesn't have any limitations on the number of pages you can create. You should be able to see all the pages you create in the sidebar. Please check if you are creating a child page accidentally under some of your pages in the space.

Also, navigate to your profile, select the *Recently worked on*option to see all the pages you have created recently and where they are.

If you still are not able to see your recently created pages after publishing, please contact your space/system administrator.

Hope I was able to answer your question right!

Thanks

Sireesha

comments: author: Olive Sun
body: I could find the page when navigated to the space setting --\> Content Tools --\> Reorder Pages. It just not show in the space sidebar. :(


author: Sireesha Dugginapeddi [Appfire]
body: [@Olive Sun](/t5/user/viewprofilepage/user-id/1221269)

Try dragging and dropping the page under the home page in Content Tools --\> Reorder Pages.

Sometimes these pages might be created as orphans (can be because of some scripts you might be using). When you create a page, make sure that it is a part of the home page/any parent page in the space you are creating it.

Thanks!