youngmon/atlassian-qna huggingface dataset:
How to find if the plugin has valid license and its expiry date in confluence
Asked by Krithica G (EXTERNAL):

Hi,

I have a third party plugin inside confluence. For which there is no mention about the license status. It is a premium plugin.

We have UPM. for all other plugins there is status like free, license validity and status.

For this plugin am only able to see vendor supported and cannot see the license status.

I tried to use the api with the app key and all i get is the below result.

```
{"links":{"license":"/rest/plugins/1.0/com.lucidchart.confluence.plugins.lucid-confluence-key/license","new":"https://my.atlassian.com/addon/new/com.lucidchart.confluence.plugins.lucid-confluence","update-license":"/rest/plugins/1.0/com.lucidchart.confluence.plugins.lucid-confluence-key/license","self":"/rest/plugins/1.0/com.lucidchart.confluence.plugins.lucid-confluence-key/license","alternate":"/rest/plugins/1.0/com.lucidchart.confluence.plugins.lucid-confluence-key","validate-downgrade":"/rest/plugins/1.0/com.lucidchart.confluence.plugins.lucid-confluence-key/license/validate-downgrade","try":"https://my.atlassian.com/addon/try/com.lucidchart.confluence.plugins.lucid-confluence","license-callback":"https://wiki.biogen.com/plugins/servlet/upm/license/com.lucidchart.confluence.plugins.lucid-confluence"},"pluginKey":"com.lucidchart.confluence.plugins.lucid-confluence","valid":false,"active":false}
```

How to decode the above result? Is it saying the plugin has no valid license now?

Kindly let me know how to find the license status of the plugin.


Answers:
author: Marc - Devoteam
body: Hi [@Krithica G (EXTERNAL)](/t5/user/viewprofilepage/user-id/5287267)

What is the name of the plugin, that you are trying to find the information from.

Who is the Vendor?

From you log, I also see that the app is not valid and not active.

```
"valid":false,"active":false
```

comments: author: Krithica G (EXTERNAL)
body: It is Lucid chart plugin


author: Marc - Devoteam
body: Hi [@Krithica G (EXTERNAL)](/t5/user/viewprofilepage/user-id/5287267)

But the license is not valid and the plugin is not active. As its a 3rd party plugin that doesn't sell via the Marketplace, I would suggest to contact then vendor.


author: Chris
body: Hi,

```
"pluginKey":"com.lucidchart.confluence.plugins.lucid-confluence","valid":false,"active":false}
```

Not valid and not active.

Check out this links:

[Get support -- Lucid](https://help.lucid.co/hc/en-us/articles/360049229652-Contact-Support?anonId=0.a5fb823318b853c7b6d&sessionDate=2023-10-31T10%3A28%3A01.859Z&sessionId=0.cbc8907118b853c7b6e)

[Licensing -- Lucidchart (zendesk.com)](https://lucidchart.zendesk.com/hc/en-us/community/posts/212889206-Licensing)

KR

Chris

comments: author: Krithica G (EXTERNAL)
body: Does it means license is not active


Tags: confluence-server

server
Improper Authorization in Confluence Data Center and Server - CVE-2023-22518
Asked by Jyotshna Naidu:

Hi ,

We are using the 7.13.8 version and in the next 2 months we are moving to another platform and now our instance is exposed to the Internet. and we don't have the license what do we need to do?  
Is an upgrade still required?  
for an upgrade, we first need to go for the 7.17.1 version and thereafter we need to do an upgrade if is renewal required here.


Answers:
author: Reese
body: Take down your instance until you "move" to the new platform. Or VPN access only... or LAN only......


Tags: confluence-server

cve-2023-22518

server
Use connector apps for Jira Cloud Private IPs not allowed
Asked by Ratom:

Hi,

I try to use connector app to unload Jira data into SQL Server, and got this message during connection phase:

**Error: Private IP address is not allowed.**

I understand that I can not control IP used on Jira cloud, Looking at the link below I don't see that those are in private range. So I'm totally confused. I'm using Alpha Serve SQL connector in this case. How I can solve this issue.?

<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>

13.52.5.96/28

13.236.8.224/28

18.136.214.96/28

.......

.......

2401:1d80:3000:100::/61

2401:1d80:3000:200::/61

2401:1d80:3000:300::/61

Thanks

Dima


Answers:
author: Daniel Belevtsov
body: Greetings,

Here is a reply from Alpha Serve support.

[Our application](https://marketplace.atlassian.com/apps/1230676/sql-connector-for-jira?tab=overview&hosting=cloud) cannot access any SQL server deployed locally - in other words, any server with a private IP address (you mentioned the corresponding ranges previously). Consequently, it is expected that you get the "Error: Private IP address is not allowed" message during the connection validation:

![SQL_private_IP_error.png](https://community.atlassian.com/t5/image/serverpage/image-id/329086i072D84B81537777F/image-dimensions/202x254?v=v2 "SQL_private_IP_error.png")

As of now, utilizing a public IP address is the only viable option for the plugin. Alternative solutions simply do not exist within our current framework.

Should you require more clarification or assistance, please turn to our Support team at <https://aserve.atlassian.net/servicedesk/customer/portal/41>

Thanks,  
Daniel


author: marc -Collabello--Phase Locked-
body: You can't connect SQL server to Jira cloud. There's no user accessible SQL database.

comments: author: Ratom
body: Thanks Marc,

Wow that a blow, I was able to use their PowerBI connector. Probably MS doesn't like Atlassian.

Probably we can invent some NAT table to translate private Jira cloud IP into public??

The private IP address ranges defined in RFC 1918 are as follows:

-- 10.0.0.0 to 10.255.255.255 (10.0.0.0/8)  
-- 172.16.0.0 to 172.31.255.255 (172.16.0.0/12)  
-- 192.168.0.0 to 192.168.255.255 (192.168.0.0/16)


Tags: cloud

jira-cloud
How do I add a new billing account?
Asked by Abhemanyu Sarin:

We are trying to sign up for a paid JIRA plan. To manage the billings, we need a billing admin account.

However, the only billing admin account listed in the billing accounts section is no longer present in the organization.

How can a new billing admin account be added in this state?


Answers:
author: Rilwan Ahmed
body: Dear [@Abhemanyu Sarin](/t5/user/viewprofilepage/user-id/5516293) ,

Welcome to the community !!

What email address was being used by that user to access Atlassian cloud products? Is it an email address that is managed by your company? If so, then your IT people should be able to reset the password on it, and then you can use it to login to the Atlassian cloud as that former user and grant billing permissions to individuals as needed.

**Who can change plan ?**

* [Billing admins](https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/)

* Organization admins

* Site administrators

**To change your product plan:**

1. Go to [++admin.atlassian.com/billing++](https://admin.atlassian.com/billing). Select your billing account if you have more than one.

2. Go to **Subscriptions** from the side navigation.

3. From the subscriptions list, find the product you want to change the plan for and select **Manage**.

4. On the **Subscription details** page, select **Change plan**.

5. On the **Plan selection**page, compare and select the plan you want.

6. After you agree to the [Atlassian Customer Agreement](https://www.atlassian.com/legal/atlassian-customer-agreement/) and [Privacy Policy](https://www.atlassian.com/legal/privacy-policy), select **Agree and start trial.**

More details in <https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>

comments: author: Abhemanyu Sarin
body: Thank you, the issue has been resolved!


Tags: cloud

jira-cloud
Issues on Kanban Board showing as Done under Selected for Development Column
Asked by Chuck V:

I have Four issues in a project under the same epic - and all four are sitting in the Selected for Development Column in the Kanban board.

* New Feature
* Improvement
* Bug
* Task

New Feature and Improvement both show no resolution (as is expected)

However, the Bug and Task both show resolution as Done (not expected) (and thus they both show the item crossed out)

Is there a setting I am missing here?


Answers:
author: John Funk
body: Hi Chuck,

Check the history of those two to see if they were marked done at some point and then reopened.

comments: author: Chuck V
body: If I am reading the history list correctly, it appears yes. As I am new, I am still trying to use everything appropriately. So I tried to "fix" this anomaly.

However I don't remember ever moving this or the task to the "Done" column.

Here is for the bug history:

![bug_history.png](https://community.atlassian.com/t5/image/serverpage/image-id/328780iB6A00579CF63CDE6/image-size/large?v=v2&px=999 "bug_history.png")

Here is the task history:

![task_history.png](https://community.atlassian.com/t5/image/serverpage/image-id/328781iB6ACA5ECC41F73AC/image-size/large?v=v2&px=999 "task_history.png")

Here is the Improvement Example

![improvement.png](https://community.atlassian.com/t5/image/serverpage/image-id/328782iCAB68691B175ED2D/image-size/large?v=v2&px=999 "improvement.png")


author: John Funk
body: Your screenshot below shows the problem. The boxes that say set resolution. They are what is causing the strike through. Those are not Done type statuses, and you should uncheck those boxes.


author: Chuck V
body: Sorry wrong person.


author: Duc Thang TRAN
body: Hello [@Chuck V](/t5/user/viewprofilepage/user-id/5510895)

Could you please show me your column configuration in the board settings?

In my opinion, the 'Bug' and 'Task' type tickets are in one or more statuses (Final category status) that are different from 'New feature', but have been mapped to the same column (Development Column)  

comments: author: Chuck V
body: Default settings:

![columns_and_statuses.png](https://community.atlassian.com/t5/image/serverpage/image-id/328785i7E14137243044019/image-size/large?v=v2&px=999 "columns_and_statuses.png")


Tags: cloud

jira-cloud
User vs Tier User
Asked by Eko Nugroho:

1. What is the mean user and user tier in the jira premium package.

2. What is the difference between user and user tier in Jira.

Thanks.


Answers:
author: Rilwan Ahmed
body: Hi [@Eko Nugroho](/t5/user/viewprofilepage/user-id/5516254) ,

Welcome to the community !!

**User** means the employee who can login to Jira.

**User tier** means, maximum number of users who can login to Jira.


author: Trudy Claspill
body: Hello [@Eko Nugroho](/t5/user/viewprofilepage/user-id/5516254)

Welcome to the Atlassian community.

Are you looking at the pricing information on this page?

<https://www.atlassian.com/software/jira/pricing>

If you select Monthly billing it shows you how much the monthly price is per licensed user.

![Screenshot 2024-06-08 at 6.35.35?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/328762i58DAC2A99268C78F/image-dimensions/228x296?v=v2 "Screenshot 2024-06-08 at 6.35.35?PM.png")

With this billing model, at the end of the billing cycle you get charged based on the number of licensed users you have at that moment. This allows for flexibility in your number of licensed users; you may have 100 licensed users at the end of one billing cycle and 75 at the end of the next billing cycle. In the first cycle you would be billed for 100 \* 12.48. In the second billing cycle you would be billed for 75 \* 12.48.

If you change it to Annual billing it tells you what the price is per year based on a User Tier.

![Screenshot 2024-06-08 at 6.37.35?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/328763iC534FDCE21DA54DB/image-dimensions/360x316?v=v2 "Screenshot 2024-06-08 at 6.37.35?PM.png")

For Annual billing with a User Tier you select the tier that includes the maximum number of licensed users you expect to have at any point during the billing period. That is usually based on how many licensed users you expect to support at the beginning of the contract and then a buffer to account for your user base growing. With a User Tier of 201-300 you could never have more than 300 licensed user for your system. You would be prevented from granting the 301st user access unless you removed access from another user. You will pay this amount for a year of using the product regardless of how you count of licensed users fluctuates over the year.


Tags: cloud

jira-cloud
The proper way of using fixversion label
Asked by maurice rich:

Hello,

I've been using Jira for a few years now and I'm seeking guidance on whether I'm utilizing it correctly. In our workplace, Jira is integral to our processes, particularly for software development. Developers utilize Jira to address and resolve recorded bugs. Once they've addressed these bugs and merged their changes to the master branch, they mark the corresponding Jira ticket as closed.

Typically, these bug fixes are bundled into releases, denoted by a filled "fixversion" field, such as "release123." However, there are instances where we don't need to make a release, and thus, we only merge to the master branch without associating it with a specific release.

There are stakeholders beyond the development team who need to track whether a particular Jira ticket has been merged into the master branch. To streamline this process, I'm proposing a new practice for developers: before closing a bug ticket, they should add a "fixversion" label indicating "master" if we aren't planning a release.

I'm wondering if this approach aligns with the appropriate usage of the fixversion field in Jira.


Answers:
author: Ingo Mohr
body: Hi [@maurice rich](/t5/user/viewprofilepage/user-id/5516279)

the fix version is useful when you want to list _all_ issues that have been/should be resolved with a given release - e.g. for documentation- and planning purposes.

**Documentation purposes**

So, in our teams, every issue that makes a change to the repo the release is built from has to have a fix version by the time the issue is being closed - no matter if a release has to be created right away or in a month's time. This helps stakeholders to see what changed with the release - and also we can easily setup all the release documentation we need based on a JQL filter that includes the fix version.

**Planning purposes**

Also, the fix version helps to plan a release - or to know when you can ship it. The roadmap gadget on a dashboard displays a progress bar based on the resolved-status of all issues that have the respective fix version. So, as a project manager / release manager I can easily check whether all issues have been resolved so I can start the release.

Also, I could use that JQL for automation of that check in the release pipeline.

Of course, in this case the fix version should be set as early as possible in the issue process.


author: Trudy Claspill
body: Hello [@maurice rich](/t5/user/viewprofilepage/user-id/5516279)

Welcome to the Atlassian community.

Will you update the Fix Versions on those issues at a later date, when you do pull a new release from the master branch? If you don't do that, how would you ever know which was the first release to actually contain the fix for that bug?


Tags: cloud

jira-cloud
Is there a free Jira cloud account to test REST APIs
Asked by cbfa:

Hello All,

Is there a JIRA Cloud site for testing? I want to test REST API calls. I don't want to test against production site we have in my organization.

Thank you,

cbfa


Answers:
author: Fabian Lim
body: Hi [@cbfa](/t5/user/viewprofilepage/user-id/5516233)

Yes, you can request a new instance for free and use it as long as you don't go over the limits user limits: <https://www.atlassian.com/software/free>

Cheers.

Fabian

comments: author: cbfa
body: [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)Thank you so much for the quick reply. I have it set up.


Tags: jira-unknown-hosting-type

rest

rest-api

unknown-hosting-type
Jira Issue Collector: Submission Confirmation, Notifications, Filters, and Backlog Integration
Asked by Angry-Jack:

++I'm exploring the use of a Jira Issue Collector to allow users in my organization without Jira access to submit bugs directly to our backlog++ ++[.](https://mycapcutapks.com/)++ I have a few questions:

1. ++Do submitters receive confirmation after submitting the form?++
2. ++Can project admins or other project users set up notifications for new issues collected this way?++
3. ++Is it possible to create filters based on issues collected through the collector?++
4. ++Are issues submitted via the collector immediately added to the project's backlog?++


Answers:
author: Trudy Claspill
body: Hello [@Angry-Jack](/t5/user/viewprofilepage/user-id/5516152)

Welcome to the Atlassian community.

I answer those **exact same questions** posted by another community member. Take a look at my answer here:

<https://community.atlassian.com/t5/Jira-questions/Can-you-build-filters-and-notifications-from-an-Issue-Collector/qaq-p/2721474>


Tags: jira-unknown-hosting-type

unknown-hosting-type
Best practices for Marketing Teams
Asked by Jen Kern:

I'm looking for best practices for how Marketing Teams can use Jira for planning, project management, scheduling, team communications and more. Where are resources for this?


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Jen Kern](/t5/user/viewprofilepage/user-id/5516106) ?

I suggest starting here:

#### [How to use Jira Work Management for marketing](https://www.atlassian.com/software/jira/work-management/product-guide/marketing#marketing-templates) {#toc-hId-345759416}

I hope it helps,

-dave


Tags: cloud

jira-cloud
Can not create ticket by send an email
Asked by Tr?n T?i:

Hi team,

I've created a new project, after connect to google mail account into my new project, i send an email but system didn't create ticket.

I checked 'connectivity Log" that show Failure with detail as "com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden GET [https://gmail.googleapis.com/gmail/v1/users/bgrimm@aron.com.vn/messages?maxResults=300\&q=in:inbox%20label:unread%20after:1717746784](https://gmail.googleapis.com/gmail/v1/users/bgrimm@aron.com.vn/messages?maxResults=300&q=in:inbox%20label:unread%20after:1717746784) { "code" : 403, "details" : \[ {...

Pls help me check the reason and Fix it.

Thanks,


Answers:
author: Duc Thang TRAN
body: Hello [@Tr?n T?i](/t5/user/viewprofilepage/user-id/5333779)

You Can take a look this Doc

<https://confluence.atlassian.com/jirakb/error-connecting-google-email-account-to-service-project-reason-com-google-api-client-googleapis-json-googlejsonresponseexception-403-forbidden-get-1142428173.html>

comments: author: Tr?n T?i
body: Hi [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199) ,

Thank for your feedback and i did fix my problem.

So can i ask one more question? If you used to face it, pls show me more.

Recently i create two project, I don't need to connect custom email any more and i use Default email account.

I can send an email and JSM can create ticket via Default email account.

Thanks,


author: Duc Thang TRAN
body: Hello [@Tr?n T?i](/t5/user/viewprofilepage/user-id/5333779)

I noticed your email address is visible in the log. For privacy and security reasons, I recommend removing or blurring it. We never know who might misuse information online

II don't know how your email handler permissions were configured

If it's public, Jira will create an issue and a new customer account for every email sent to this mailbox. This option is not recommended. So yet, you Can create a ticket on jsm

For the projects I manage, only accounts registered with at least the 'customer' role can send messages to the BAL( mailbox address associated) with each project.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to add inline images in Jira?
Asked by Moutsias, Peter:

In the Confluence text editor, you can add an inline image within a paragraph. Is there a way to do this in the Description field in Jira?


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Moutsias, Peter](/t5/user/viewprofilepage/user-id/5326916). Yes.

![IMG_0028.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/328750iB07E524F63941DB9/image-size/large?v=v2&px=999 "IMG_0028.jpeg")

Best,

-dave

comments: author: Moutsias, Peter
body: Hi Dave,

Thanks for your reply. Is there a way to add the images inline within a paragraph? This is possible in the Confluence editor but doesn't seem to work in Jira. Here is an example with an icon embedded in a paragraph:

![Screenshot 2024-06-07 221331.png](https://community.atlassian.com/t5/image/serverpage/image-id/328956i87DAC7734B6E3899/image-size/large?v=v2&px=999 "Screenshot 2024-06-07 221331.png")


Tags: cloud

jira-cloud
Are there Jira On Premise option avialble now?
Asked by Lakshmi Narayanan Ramalingam:

I want to install jira on premises. What are the steps involved?


Answers:
author: Peter Van de Voorde
body: Hi [@Lakshmi Narayanan Ramalingam](/t5/user/viewprofilepage/user-id/5470695) ,

The only on premise solution still available is Jira Data Center.   
You can find the installation instructions here: <https://confluence.atlassian.com/adminjiraserver/installing-jira-data-center-938846870.html>  

Cheers,  
Peter


Tags: cloud

jira-cloud
Unable to observe logging and monitoring option under system even with admin access
Asked by Sagar B R:

Unable to observe logging and monitoring option under system even with admin access


Answers:
author: Jack Brickey
body: Hi [@Sagar B R](/t5/user/viewprofilepage/user-id/5068906) , are you looking for the following? If so what do you see exactly? It may be that you may not have the required permissions. There are different levels of administration.

![IMG_4203.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/328739i8BAB425E1322A7DF/image-size/large?v=v2&px=999 "IMG_4203.jpeg")


Tags: cloud

jira-cloud