youngmon/atlassian-qna huggingface dataset:
Can Atlassian AI will be used to see if it can do chatbot question/answer
Asked by Sudarsana G:

Can Atlassian AI will be used to see if it can do **chatbot question/answer** from Confluence spaces? Think being able to ask the bot questions on procedure and best practice and achieving it answer from Confluence pages.   
We have a number of teams trying to build something like this but if the Atlassian AI does so it would be likely a better and faster solution.


Answers:
author: Kristian Klima
body: You can connect a 'third-party AI" API with Confluence API and build your own customized solution :) Example of an implementation is [here](https://docs.emplifi.io/platform/latest/home/librarian).

You can also check this <https://help.k15t.com/> - it's Scroll Viewport docs website built from Confluence content using... Scroll Viewport app with an AI solution implemented as Beta.


author: Nikola Perisic
body: Hello [@Sudarsana G](/t5/user/viewprofilepage/user-id/5374207)

Currently no, Atlassian is not planning to add the chatbot to the Confluence. In addition to that, Atlassian is working on the whole separate product that will be AI powered and that will also be used to store all of the knowledge bases which is called Rovo. It has the powered chatbot where you can ask further questions.

Source: <https://www.atlassian.com/software/rovo> and look for the Can we have an intelligent conversation?


Tags: cloud

confluence-cloud
Space Automation Rule
Asked by Sherry Nightingale:

Hi

I want to set up a Space automation rule around a status

The requirements is:

When a pages status changes to 'Ready for Publishing' create a task in a Jira project and populate some of the fields

The content statuses are enabled

I have selected a specific space in the rule scope

I am at the first stage - Trigger \> page status changed but there are no options for the page status?

The page status of 'Ready for Publishing' is just one status - it doesn't change there is no requirement to have the page in progress or under review for example - when the work is done the 'Ready for Publishing' status will be selected that will prompt the automation rule

Could it be that i'm only using one status therefore it isn't changing?

Thanks

Sherry


Answers:
author: Sherry Nightingale
body: Ignore

comments: author: Marc - Devoteam
body: Hereby ignored ;)


author: Sherry Nightingale
body: Hi - so I managed to figure it out :-)

I would like to add the Confluence Page link in to the Jira Ticket - not as a hyperlink in to the Description or other field but use the Confluence Link functionality

Is this possible?


Tags: cloud

confluence-cloud
Extracting current tables from exported XML
Asked by Rieks Joosten:

I'm new to Confluence; please forgive me if I'm asking silly things.  

I'm in a project where confluence is used to create documentation. Various pages include a glossary (i.e., a table of which the header of the first column contains \`Term\`), that I want to extract. When doing an XML export, I can extract such tables from \`\<!\[CDATA\[\` blocks. However, I notice that it appears that also all page revisions are in the XML, and it is impossible to tell which of the extracted tables is the most recent one.  

How can I find this out - or better even: how can I organize that only the most recent content of a page ends up in an XML export. I don't care about comments, thumbs-up, notifications and all sorts of other stuff.


Answers:
author: Marc - Devoteam
body: Hi [@Rieks Joosten](/t5/user/viewprofilepage/user-id/5572070)

What is the purpose of making an XML export, is it used somewhere else after the import?

The export includes all revisions, as it can be used to import into another Confluence instance and history will be important.

You might want to look into apps on the marketplace, which offer export options that suite more than the full xml export.

comments: author: Marc - Devoteam
body: Why don't you export the page as pdf or html, this is the latest version.

[export-content-to-word-pdf-html-and-xml](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/)

There is no documentation about the XML structure. The XML option is for backup and restore.

<https://marketplace.atlassian.com/> and search for export.  

You can try most apps for a limited time for free.


author: Rieks Joosten
body: I tried the single page HTML export before, which for some reason didn't work.  
However, I got the site-export working for me, so thanks for pointing that out.


author: Rieks Joosten
body: The overall purpose is to allow non-technically oriented people to draft definitions for terms they use in their documentation, which Confluence allows them to do.

However, we then need to extract these definitions from the various locations in a way that we can further process them with our own terminology management tools, so we can compare the (different) definitions that (different) people use for a particular term, produce glossaries with various contents, etc.   

This only needs to be done after a the documentation is approved for release.  

As I don't know my way around in Confluence, would you have any suggestions for apps or scripts or ... that could help me out? Or of documentation about the design of the XML that is being exported, particularly about the elements that contain actual data that people have been editing.


Tags: cloud

confluence-cloud
About development licenses
Asked by yuuji_shimizu2_grp_tmnf_jp:

```
 
```

We are planning to build four environments: a production environment, a development environment, a verification environment, and a staging environment. Is it possible to use the production license for the production environment and use the development license (developer license) for the remaining 3 environments?? Please let us know if there are any rules regarding the number of development licenses issued and available.


Answers:
author: Marc - Devoteam
body: HI [@yuuji_shimizu2_grp_tmnf_jp](/t5/user/viewprofilepage/user-id/5572059)

You have one development license per production license.

comments: author: yuuji_shimizu2_grp_tmnf_jp
body: Thank you for your prompt reply.

What I would like to ask is whether one development license can be applied to three development environments.  
It would be helpful if you could answer this point.


Tags: confluence-server

server
Group values from a transformed list in ConfiForms
Asked by Ralf Weidauer:

Is there a way to receive a distinct list of properties of a smart multi-select field?

Example:

I have a form myFrm with a field winners which is of type smart multi-select referencing form othrFrm holding the winners of a running challenge with fields distance and name. (selected field is distance with "reference to records" option set)

I have records (distance,name) like (100m,John Doe),(200m, John Doe), (400m John Cash), and many more.

For winners in myFrm I select 100m, 200m and 400m.

I receive the list of the names by

winners.transform(name).asList

which gives me

John Doe,John Doe,John Cash

What I need would be

John Doe,John Cash

Any suggestions?


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Ralf Weidauer](/t5/user/viewprofilepage/user-id/5043462)

Sorry to say, but we dont have a function like that available in ConfiForms at the moment.

But will add it ASAP. Watch out for the app updates (a version that will be published after the 3.11.5)

On cloud this will be available immediately

Alex

comments: author: Ralf Weidauer
body: thanx for the information.

Looking forward to the update!


Tags: confiforms

confluence-data-center

data-center
Unable to delete the Screen
Asked by Gummadi_ SivaSandeep:

I am unable to delete the Unused Screens from the JIRA screen Page. It is not associated to any workflows or any screen scheme. Kindly please help me out with this issue.


Answers:
author: Ravina
body: [@Gummadi_ SivaSandeep](/t5/user/viewprofilepage/user-id/5551593) Any error you are getting while deleting the screen?

comments: author: Gummadi_ SivaSandeep
body: i am not getting any error. i am unable to see the delete option for deleting a screen which is unused


author: Ravina
body: Did you check in another browser and private window and also can you check if this happening for only unused screen deletion or with unused workflow, workflow, schemes, etc as well.

Also try clear your browser cache, cookies and history as well if that helps.


author: Marc - Devoteam
body: Hi [@Gummadi_ SivaSandeep](/t5/user/viewprofilepage/user-id/5551593)

It's probably a wrong relation in the database.

See this KB article, I hope this solves the issue.

[unable-to-delete-unused-screens-due-to-no-delete-option-available](https://confluence.atlassian.com/jirakb/unable-to-delete-unused-screens-due-to-no-delete-option-available-966040671.html)


Tags: confluence-data-center

data-center
I am getting 'We cant log you in right now' error
Asked by Ramakrishna_Nimmaluri:

I have been getting the error log in error since yesterday when I tried to access confluence. Please advise.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Ramakrishna_Nimmaluri](/t5/user/viewprofilepage/user-id/5572025)

Please contact with your Confluence admin to check permissions. You can also ask Atlassian support about that.

Regards,

Seba


Tags: cloud

confluence-cloud
Groovy script to create user in wiki(target)
Asked by Mounika S:

Groovy script to create user in wiki(target)?


Answers:
author: Mohamed Benziane
body: Hi,

These thread should help you

<https://community.atlassian.com/t5/Jira-questions/How-to-define-User-directory-while-creating-user-using-script/qaq-p/1681502>

<https://community.atlassian.com/t5/Confluence-questions/is-there-a-way-to-create-a-confluence-user-in-a-specified/qaq-p/2221350>


Tags: confluence-data-center

data-center
I am no longer receiving notification emails
Asked by ??:

I recently changed my email address associated with my account, but I have noticed that I am no longer receiving notification emails.

Could you please assist me in resolving this issue? I would like to ensure that I continue receiving all important communications.

Thank you for your help.


Answers:
author: Nikola Perisic
body: Welcome to the community [@??](/t5/user/viewprofilepage/user-id/5572001)

Have you checked your General configuration in Confluence first (you need to be a Confluence admin, if not, make sure that your admin does) if Email notification has been ticked.

![Screenshot 2024-08-20 at 09.04.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/342639i8ED1B69170BC8A3A/image-dimensions/422x263?v=v2 "Screenshot 2024-08-20 at 09.04.52.png")

Is this for Confluence only or is it also for Jira? Also, in Jira, in your Personal settings, make sure that you have ticked the needed check boxes for the email notifications. If Jira is involved as well, go to your project's project settings \> notifications \> Issue email audit and ublock your email from there.

If none of this works, you would need to raise a support ticket for Atlassian [here](https://support.atlassian.com/contact/#/)

Ask for your email address to be removed from the suppression list.


author: Guanglin Zhang _XDevPod_
body: Please make sure your email address is correct and you can receive other emails, then check your junk mailbox.


Tags: cloud

confluence-cloud
Groovy script to create user in wiki(target)
Asked by Mounika S:

Groovy script to create user in wiki(target)


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Mounika S](/t5/user/viewprofilepage/user-id/5527800)

Can you elaborate on this a bit? What are you trying to do, what have you tried?


Tags: confluence-data-center

data-center
Blurry text in Aura Content Formatting macros
Asked by Darryn:

Text in the 'Panel' macro is blurry on pages. I've tried different sizes and font weights, but it is always blurry.

How do I change this so the text is not blurry for all users?

**EDIT:** This looks like it might be a rendering issue that isn't playing well with Windows display scaling. However, it is still strange as the macro is blurry when viewed on a "2K" display with 100% scaling, and then **not blurry** when viewed on a 4K display with **200% scaling**...?

*** ** * ** ***

Below is a screenshot of how the macro renders on our pages. Note the difference between the basic text on the left and the text in the panel macro.

![Screenshot 2024-08-20 130306.png](/t5/image/serverpage/image-id/342596iE715BC830A8192EF/image-size/large?v=v2&px=999 "Screenshot 2024-08-20 130306.png")


Answers:
author: John Funk
body: Hi Darryn,

Have you tried different browsers or monitors?


author: Jan Kuntscher - appanvil - Aura Karma Mantra
body: Hey Darryn,

Thanks for sharing the screenshot---it looks sharp and crisp on our end with no visible blur. The issue you're experiencing seems to be setup-specific and is a known general issue tracked here:

<https://jira.atlassian.com/browse/CONFCLOUD-75979>

To resolve this on your setup, the best workaround is to manually resize your browser window slowly until the macros transition from blurry to sharp.

Best regards,

Jan


Tags: addon-com.appanvil.aura.aura

cloud

confluence-cloud
I am not getting email in my account bikram@proshore.eu
Asked by Bikram:

I tried everything, resetting the password, deleting the account and logging in again but I don't get any email from Bitbucket. However I am getting an email from other emails.


Answers:
author: Kieren
body: Hi Bikram,

This sounds like a problem you should raise with the support team, <https://support.atlassian.com/contact/#/>.

It's possible that the Bitbucket email system has blocked your email.

Regards,

-Kieren


Tags: account

bitbucket

cloud

email
login issue
Asked by harshika.gupta:

Hi, Im unable to login to any of atlassian products and atlassian itself, but Im able to login through google  
I remember that Im using correct username and password  
my account is harshika.gupta@blazeclan.com  
Would like to know why and I would really to login without resetting anything


Answers:
author: Adarsh
body: Hi Harshika,

Your account may have been created via SSO without a password and for Google login does not require a password on Atlassian side as Google completes the authentication for account. If you have stopped using SSO to login, you can set up a password via <https://id.atlassian.com/login/resetpassword> . Please do raise a support ticket, if you are still unable to login using email/password after creating a new password.

cheers,

Adarsh


Tags: account
Whats the meaning of site access without any product access?
Asked by Ankur Saxena:

Hi

I am new to administering atlassian account. On the page for a given user is see

1. Site access

2. Jira Access

3. Confluence Access

Now i understand what toggling jira and confluence on and off does but what is the meaning when you have given no access to jira or confluence but they have site access still on?

How does it impact billing and also what can a user with site access but no product access do?

Thanks in advance.

Ankur


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@Ankur Saxena](/t5/user/viewprofilepage/user-id/891774) ,

Any user If they have access to a product, then they will be consuming a license and in turn they will turn up to billing as well.

<https://confluence.atlassian.com/cloud/invite-and-remove-users-744721624.html>

As use case, If a user has only site access, he will be able to add comment to your public facing project issues and will be able to view the projects if permission is configured to Any logged in users.

Thanks,

Avinash

comments: author: Kieren
body: In addition to what [@Avinash Bhagawati _Appfire_](/t5/user/viewprofilepage/user-id/3491119) said:

* If you have Jira Service Desk, then any user with only Site Access can potentially become a Help Seeker/Customer of a Jira Service Desk project.
* Users with only Site Access are able to Request Access to any products in your site, via the Request Access function - <https://confluence.atlassian.com/cloud/approve-product-access-requests-961776264.html>

I hope that helps!

-Kieren \| Atlassian Product Manager


author: Ankur Saxena
body: Thank you Kieren and Avinash. I understand the diff now.


Tags: account
Puedo tener m?ltiples empresas con una sola cuenta?
Asked by Alexis Galdames:

multiples dominios?


Answers:
author: Kieren
body: Hi Alexis,

You are able to claim multiple domains under a single Organization.

<https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html>

And as a User, you are able to be a part of multiple Organizations.

But, a single domain can only be claimed by one Organization. e.g. Once Organization1 claims the Acme.com domain, no other organization can claim acme.com.

Regards,

-Kieren \| Atlassian Product Manager


Tags: account
Is there an announcement of the new prices ?
Asked by Dirk Vanhaute:

I received a bill for december which was higher than expected.   
It seems that the Confluence cloud 101+ users are changed from 3.5 to 4$  
Are there any other price changes I am not aware of ?


Answers:
author: Jorden Van Bogaert
body: Hi [@Dirk Vanhaute](/t5/user/viewprofilepage/user-id/1453674)

There has indeed been a price increase recently. Normally Atlassian sends a mail to their customers to inform them of this change. I think the mail was send out early September.

A summary of the changes can be found here: <https://www.blendedperspectives.com/atlassian-price-increase-announcement-2019/>

Kind regards  
Jorden

comments: author: Jorden Van Bogaert
body: PS: the pricing change went in effect in October, so it should also already be reflected in the October billing. Unless your license renewal date was right before the change of course.


Tags: account
Where can I find our invoices?
Asked by drift:

Where can I find our invoices?


Answers:
author: Ste Wright
body: Hi [@drift](/t5/user/viewprofilepage/user-id/3723453)

You'll need to be a Site Admin - and then:

1. Select "Switch To" (the square with 9 smaller squares within it) on the left-hand menu
2. Select Administration
3. In the left-hand menu, select Billing
4. Select Billing History

You can download invoices from here - or request older ones via the Order Centre / My Atlassian.

Ste


Tags: account
Reuse old username/email-address in another account.
Asked by LukasMandok:

I wanted to use two different accounts, one for work-related stuff and another one for personal use. However, instead of changing the email address in my old account I created a new one using my work-email. But I want it the other way around.

So basically, I want to know:

If you change your email-address, can you use the old address for another account or will it still be blocked in the system? And the same for the username. I don't really want to try it, in case it doesn't work and you are not able the change it back either.

Thanks for your help.


Answers:
author: Johan Soetens _Dumblefy_
body: Hello Lukas,

There are plenty of dependencies on updating your email address as you can see [here](https://confluence.atlassian.com/cloudkb/changing-atlassian-account-email-addresses-969508513.html)

On Atlassian Cloud you can easily have one account / email address and use the very handy <https://start.atlassian.com/> where you'll see all frequently used sites/products.


Tags: account

atlassian-account

identity-manager
Merge two accounts
Asked by cweiske:

There are two "cweiske" accounts here; one from before and one after id.atlassian.com was introduced as login provider.

I cannot find any support/admin contact, so I'm asking here: Please merge those two accounts.

* <https://community.atlassian.com/t5/user/viewprofilepage/user-id/636683>
* <https://community.atlassian.com/t5/user/viewprofilepage/user-id/703615>


Answers:
author: Scott Theus
body: Hi [@cweiske](/t5/user/viewprofilepage/user-id/703615),

There isn't a way to merge two accounts, but there is a bit of a work around here: <https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964>

...Or you can email communitymanagers@atlassian.com with the details to see if they can help.

-Scott


Tags: account
Why displayName have changed?
Asked by Jack Nolddor [Sweet Bananas]:

Since few moths ago, I've detected that some characters like \[ \] hace been replaced e.g.:  

My displayName si configured to be Jack Nolddor \[Sweet Bananas\] but is displayed here since a while as Jack Nolddor -Sweet Bananas- is this a bug? or is an intended changed? If so why?

![ksnip_20190928-150942.png](https://community.atlassian.com/t5/image/serverpage/image-id/67699iE61A8AC696C2D3FC/image-size/large?v=v2&px=999 "ksnip_20190928-150942.png")  

Regards


Answers:
author: Daniel Eads
body: Hey [@Jack Nolddor \[Sweet Bananas\]](/t5/user/viewprofilepage/user-id/1504038) ,

Per [Usernames, privacy, alter egos, and you](https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-alter-egos-and-you/ba-p/1056964):
> *Note: Usernames no longer support (parentheses) or \[brackets\] and users will be unable to tag you if you try to use them. Use -dashes- or {curly brackets} instead!*

Cheers,  
Daniel

comments: author: Jack Nolddor [Sweet Bananas]
body: That was an accurate response ;)  

Thanks!


author: Bastian Stehmann
body: Hi [@Jack Nolddor \[Sweet Bananas\]](/t5/user/viewprofilepage/user-id/1504038) ,

This is an intended change. If I remember right, it is because some characters were causing problems when trying to mention them, so they removed them.

comments: author: Jack Nolddor [Sweet Bananas]
body: Thanks! No idea why but my name now is displayed correctly.


author: Jack Nolddor [Sweet Bananas]
body: ... and displayed incorrectly again... :(


author: Monique vdB
body: [@Jack Nolddor \[Sweet Bananas\]](/t5/user/viewprofilepage/user-id/1504038) I recommend using the fancy curly braces. {Sweet Bananas} will work! And it will add that extra level of {sophistication} to your posts.


author: Jack Nolddor [Sweet Bananas]
body: No idea why, but using curly braces seems to break my name again... some underscores has been used instead, See:

![ksnip_20200222-005307.png](https://community.atlassian.com/t5/image/serverpage/image-id/84072iA30050DAC0746BB3/image-size/large?v=v2&px=999 "ksnip_20200222-005307.png")

<br />

But my name is properly configured as shown in my profile :S

![ksnip_20200222-005422.png](https://community.atlassian.com/t5/image/serverpage/image-id/84073i596895889A4F1F17/image-size/large?v=v2&px=999 "ksnip_20200222-005422.png")

<br />

Is that a bug?  
Regards


author: Daniel Eads
body: It's halfway between a bug and expected behavior. We're working through a platform issue that prevented people with some special characters from signing in. As a temporary measure, the platform is substituting all non-alphanumeric characters (including spaces) with underscores.


author: Jack Nolddor [Sweet Bananas]
body: Thanks for letting us know :)  
We'll wait then until the problem get fixed.  

Regards


Tags: feedback-forum
Hi, I recently published a blog on the Community and it appears to be marked as Spam.
Asked by Jasmine Chokshi:

Can you please help? Here is the link: <https://community.atlassian.com/t5/Jira-articles/Plan-your-regression-testing-strategy-by-asking-the-relevant/ba-p/1158403>


Answers:
author: Maarten Cautreels
body: Hi Jasmine,

The article has been marked as "Not Spam" and should appear in the article list now.

Best,

Maarten


Tags: feedback-forum
Need to update credit card payment need access
Asked by Mauricio Fermayer:

Where can update credit card payment


Answers:
author: Scott Theus
body: Hi [@Mauricio Fermayer](/t5/user/viewprofilepage/user-id/3514895) ,

You will need to be a SiteAdmin and set as the billing contact for your instance in order to change the payment method, if you are not then you may need to contact support at <https://support.atlassian.com/contact/> to find out who the contact is or to change it.

Once confirmed, click the hamburger button in the bottom left corner to switch to the Administrative functions. Select Billing, then Billing Details, and you'll see the credit card information. Click on that to edit it.

Hope this helps,

-Scott


Tags: account

cloud

off-topic