youngmon/atlassian-qna huggingface dataset:
How to send an email to the team on addition of a calender event?
Asked by Devender Singh:

I am looking for automation to update the team with email when a calendar event such as a project timeline, individual leave plan, etc is added to the confluence calendar.


Answers:
author: Darryl Lee
body: Hi [@Devender Singh](/t5/user/viewprofilepage/user-id/5576003) - it looks like there's an open request for Calendar integration with Automation for Confluence:

* [CONFCLOUD-75074 - Automation for confluence to integrate with Team calendar](https://jira.atlassian.com/browse/CONFCLOUD-75074)

But an easy "hack" to accomplishing what you want might be to embed a Team Calendar on a page, and then have your team members Watch that page (you could provide some instructions at the top of the page).

(Yes, team members can go to the calendar and choose to Watch it there, but I feel that linking to and watching page is just easier to find.)

* [Embed calendars on Confluence pages](https://support.atlassian.com/confluence-cloud/docs/embed-calendars-on-confluence-pages/)
* [Watch a calendar](https://support.atlassian.com/confluence-cloud/docs/watch-a-calendar/)

comments: author: Darryl Lee
body: In retrospect, perhaps explicitly subscribing to the Calendar (again, you could have a page that links to this) might be better, as I forgot that there's a common issue of people getting notifications about Calendars from spaces/pages they are watching, and the notification does not inform them what space/page contains the calendar.
Pulling ISSUES from key to JSON
Asked by Hassan Azhar:

I want to pull all the issues for web. I have API Key.

Looking for query to pull issues using CURL command.


Answers:
author: Mohamed Benziane
body: Hello,

if you want to get the issue using their key you can use this REST API

<https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-get>
Unable to make the payment
Asked by Aluvalu Manjunatha:

Hi atlasian team,

We have updated the credit card details for the below Bitbucket cloud subscription. Kindly deduct the amount and enable user access to update the codebase.

bitbucket.org/\[REDACTED\]

Regards,

Manjunath


Answers:
author: Ben
body: Hi [@Aluvalu Manjunatha](/t5/user/viewprofilepage/user-id/5517259)

I've noticed your plan appears to be updated, can you confirm if there are any issues?

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
error when login to bit bucket account
Asked by magnolia099:

i am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."


Answers:
author: Patrik S
body: Hello [@magnolia099](/t5/user/viewprofilepage/user-id/5598933) ,

Thank you for reaching out to us. We will reach out to you via a support ticket shortly.

Please be on a lookup for the email notification and a link to the ticket. Thank you for your patience.

Patrik S


Tags: bitbucket-cloud

cloud
Forking repositories under same project
Asked by Fifi Chau:

Hi, we are migrating from Bitbucket DC to Bitbucket cloud and I found that the forking behavior is a bit different from what we are currently doing in DC.

When forking in cloud, it appears that we need to choose workspace and project as well, which would have two outcomes:

1. All forked repos would fall into the project, which is what we don't want to see;

2. Developers need to create their own project to save those forked repos, however they would need to be granted as workspace admin to create project, which also does not make sense to us.

May I know if any better ideas? Thanks a lot.


Answers:
author: Theodora Boudale
body: Hi Fifi,

Every repository in Bitbucket Cloud needs to belong to a workspace and a project within that workspace.

You could create a separate project only for forks within your workspace and grant developers **Create** access to that project. The developers will then be able to create their forks in that project.

When a developer creates a fork in that project, they will have admin access to the fork they create, and write access to other repositories (not created by them) in that project.

Would that work for you?

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Why am I unable to create/track issues?
Asked by Alfrey:

Please see the attached screenshots. GAM305 repository has the option to create/track issues (as circled in blue), but GAM495 does not. How can I enable this feature for GAM495?  
![GAM305.png](/t5/image/serverpage/image-id/348594iD5959244E8C669AE/image-size/large?v=v2&px=999 "GAM305.png")![GAM495.png](/t5/image/serverpage/image-id/348595i34E19BF91061CBCB/image-size/large?v=v2&px=999 "GAM495.png")


Answers:
author: Theodora Boudale
body: Hi Alfrey and welcome to the community!

Each of these two repositories belongs to a different workspace. We recently changed the workspace creation process, and now workspaces can only be created via <https://admin.atlassian.com/> and they need to be linked to an organization. It is no longer possible to create an issue tracker for repositories belonging to such workspaces. This is the case for the workspace the second repo belongs to.

The first repo belongs to an older workspace that is not linked with an Atlassian organization, so it is possible to enable an issue tracker from **Repository settings**.

You can look into using [Jira](https://www.atlassian.com/software/jira) for the repo in the second screenshot, or you could tranfer the repo to the workspace where the first repo belongs. You will then be able to enable an issue tracker from **Repository settings** \> section **FEATURES** \> **Issue tracker**. You can find steps on how to transfer a repository on this page:

* <https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/>

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Need Garbage Collection on a repo
Asked by David W:

I need a garbage collection on a repo as it's saying it is over sized but locally it's only 1.6GB. I was told I have to make a question here to have it done serverside because there's no more ticketing. Repo is private but to identify it the first word is **dark** and last word is **sdk**


Answers:
author: Theodora Boudale
body: Hi David and welcome to the community!

I ran a git gc on your repository and its size has been reduced to 754.6 MB.

Does it look ok on your end?

Kind regards,  
Theodora

comments: author: David W
body: Thank you Theodora, everything works great now! Sorry for the delayed response.


Tags: bitbucket-cloud

cloud
How to turn off billing
Asked by Michael Potter:

I am getting billed $15/mo for bitbucket and I can't find the screen where I can turn off billing.

I was able to find the screen on Jira (where I was paying $20/mo), but I can't find it on bitbucket.

The Jira payment management screen was kind enough to have a link to bitbucket, but the link did not go to the bitbucket payment screen.

I have spent at least an hour going down every rabbit hole on the bitbucket site and looking at the FAQ but I still can't find it. The FAQ has information about adding paypal as a payment method so I would expect it to also have information about updating a credit card; but alas, there are not such instructions.


Answers:
author: Aron Gombas _Midori_
body: [@Michael Potter](/t5/user/viewprofilepage/user-id/470749) It is available on a Bitbucket settings page, not on the integrated Billing page! See my screenshot below.

(Reason: Bitbucket is not an original Atlassian product. It was acquired by them, and it has not been yet integrated to the integrated billing system.)

![Bitbucket-09-23-2024_09_07_AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348652iC15425D4D06D05A5/image-size/large?v=v2&px=999 "Bitbucket-09-23-2024_09_07_AM.png")

comments: author: Michael Potter
body: I can't get to this screen. I think it is because I deleted all the repos in my account and then deleted the "workspace".


author: Carlos Garcia Navarro
body: Hi [@Michael Potter](/t5/user/viewprofilepage/user-id/470749) ,

Welcome to the Community! Have you checked this article with details about how to access billing information?

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>

If there is an issue with billing or payment, you can also contact Atlasian support here: <https://support.atlassian.com/contact/#/> (select the option billing, payment and pricing)

comments: author: Michael Potter
body: I followed those instructions previously and I double checked right now.

bitbucket is not listed on that page. Only jira is listed on that page.

I have opened a ticket with support.


author: Michael Potter
body: Here is what I think happened:

I deleted all the repos in my account and then deleted all the workspaces.

Deleting the workspace turned off billing and removed the billing screens from my view of bitbucket.

Support told me that billing is turned off and I asked them for a confirmation that deleting the workspace turns off billing.


Tags: bitbucket-cloud

cloud
Unable to log into Bitbucket
Asked by Ivan Lee:

Hi,

I just signed up for the different atlassian products, Confluence, Jira, Jira Service Management, and lastly tried to register for BitBucket, all linking to my google ID After setting it up however, when trying to login, it keeps giving "We couldn't log you in".

I've tried multiple browsers and it's still the same issue.

I know I had a bitbucket account in 2016, but it's been inactive for a while. Is there a way to reactivate my account?


Answers:
author: Theodora Boudale
body: Hi Ivan and welcome to the community!

Your Bitbucket Cloud account was indeed in a dormant state. I went ahead and reactivated it.

Can you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
I've enabled 2fa and it's not working
Asked by rokgregoric:

every time I want to login is asking me to enter a verification code but when I enter it .. it doesn't work .. I tried 5 times, something is really broken


Answers:
author: rokgregoric
body: I figured it out. I've enabled atlassian 2fa, but after logging in it was also asking me for bitbucket 2fa - there are 2 different - super confusing.


Tags: bitbucket-cloud

cloud
Can't login to Bitbucket. "We couldn't log you in"
Asked by kosamaria1:

Hi

I tried to login to my bitbucket cloud but failed with error

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

What should I do?


Answers:
author: Ben
body: Hi [@kosamaria1](/t5/user/viewprofilepage/user-id/5597956)

Thank you for reaching out to us. We will reach out to you shortly via a support ticket.

Please be on a lookup for the email notification and a link to the ticket.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Can't upgrade my bitbucket Account from Free to Standard
Asked by David Ayodele:

Hi,

We want to upgrade our bitbucket plan from (Free) to (Standard). An error occured. We don't understand the reason. Please can you help us.

Error Message  
Title: Unable to change plan  
Body: There was an issue changing your plan.

Our subscription expired and we were stepped down to free. Now we are trying to renew the plan and we can't.

We recently canceled our products on Jira (Confluence, Jira Software and Jira Service Management). We don't know if this could be the cause.

Thanks.


Answers:
author: Syahrul
body: G'day, [@David Ayodele](/t5/user/viewprofilepage/user-id/5597533)

Welcome to the community!

It appears that your card has insufficient funds, which caused the automated payment to fail. This is likely why any charges on this card are not going through.

However, I can see that your workspace is now on the Standard plan, so it seems this issue has been resolved. If that's the case, please remember to update your billing contact information at my.atlassian.com. This will ensure you receive email notifications if there are any issues with your billing.

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud

not-applicable

subscriptions-and-billing
How can I restrict a user with write access from approving a pipeline step that has a trigger applie
Asked by Yogesh Kumar:

I have given a user with write access in a repo i want to restrict it to approve a step that has a trigger : manual in it . Please help


Answers:
author: Syahrul
body: G'day, [@Yogesh Kumar](/t5/user/viewprofilepage/user-id/5572153)

If I understand correctly, you want to restrict manual pipeline triggers to specific users. If so, what you're looking for are deployment restrictions.

These restrictions will ensure that only administrators can execute manual deployment steps. For more details, please refer to our documentation:

[Deployment Permissions in Bitbucket Pipelines](https://bitbucket.org/blog/deployment-permissions-now-available-in-bitbucket-pipelines)

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud
sonarQube reports are not generating in Bitbucket
Asked by Akshay Makwana:

after the pipeline runs successfully, sonarQube reports are not generated in the Bitbucket repository.


Answers:
author: Syahrul
body: G'day, [@Akshay Makwana](/t5/user/viewprofilepage/user-id/5597468)

We are not experts in SonarQube integration, so I recommend contacting the [SonarQube community](https://community.sonarsource.com/) for further assistance. They should be able to provide you with the help you need.

Also, I suggest you review the SonarQube documentation to understand how their reporting works. You can find more information on their Bitbucket integration and reporting your quality gate status here: [SonarQube Documentation](https://docs.sonarsource.com/sonarqube/latest/devops-platform-integration/bitbucket-integration/bitbucket-cloud-integration/#reporting-your-quality-gate-status-in-bitbucket-cloud).

Regards,  
Syahrul


Tags: bitbucket-cloud

cloud

sonarqube
Custom merge check based on Jira ticket status
Asked by Nick de Pal?zieux:

I'm looking into custom merge checks with forge.

What I want to implement is a merge check that prevents merging a PR if the linked Jira issue is not in the correct status. Only once a Jira ticket has gone through approval do we want to merge the PRs.

Looking at the documentation for custom merge checks, I see that there are triggers to evaluate the merge check when code is pushed to the PR branch etc.

For my check to work, I need to also be able to trigger based on events in jira, i.e. I need to re-evaluate the merge check when the linked jira issue changes its status.

Is this possible?


Answers:
author: Theodora Boudale
body: Hi Nick,

There is no trigger to invoke the merge check based on the linked Jira tickets' status. You can see the available triggers here:

* <https://developer.atlassian.com/platform/forge/manifest-reference/modules/bitbucket-merge-check/#triggers>

However, the **on-merge** trigger can be used, which is invoked when someone tries to merge a PR. If this type of check fails and if the check was configured to be **Required**, then the merge will be aborted.

Would this work for you?

Kind regards,  
Theodora

comments: author: Nick de Pal?zieux
body: Thanks for your response Theodora.

It's not great since it requires that the developer tries to merge and then gets rejected. It would be much better if they can know ahead of time whether this is good to merge or not. I'd even want to notify them somehow (e.g. through an automated comment on the PR) that the result of the check has changed.


Tags: bitbucket-cloud

cloud

jira-cloud
bitbucket new pipline ip address list
Asked by JimmingO:

My server use a firewall, access list, security group to restrict incoming access to particular IP's or IP ranges,

I already set new ip list in my firewall but it still not work, i found incoming ip as follow

98.81.221.97

3.82.41.188

but it not found in pipline ip list

please help me to check and give me full ip list


Answers:
author: Theodora Boudale
body: Hi and welcome to the community!

All Pipelines steps that run on Atlassian's Cloud infrastructure are hosted on Amazon Web Services. An exhaustive list of the IPs used for all steps can be found here, filtering to records where the **service** equals **EC2** or **S3** , and using the **us-east-1** and **us-west-2** regions:

* <https://ip-ranges.amazonaws.com/ip-ranges.json>

<br />

This is a large number of IP ranges. If you prefer to use a more limited or narrowed IP range, you can use the **runtime** option with **atlassian-ip-ranges** in your bitbucket-pipelines.yml file for a certain step:

* <https://support.atlassian.com/bitbucket-cloud/docs/step-options/#Runtime>

This is only possible for steps with size 4x and 8x. Then, this step will use a more limited set of IPs and the number of IP ranges you will need to allowlist is smaller. You can find this limited set of IP ranges here:

* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/#Atlassian-IP-ranges>

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora

comments: author: Jonathan Duncan
body: Those lists are not complete. I found one that was not on any of the lists.


author: Renato Lima
body: [@Jonathan Duncan](/t5/user/viewprofilepage/user-id/1170081) we've just found 34.207.135.242 which is not in the lists, could you please share the address that you've found? I guess there s something wrong going on


author: Jonathan Duncan
body: [@Renato Lima](/t5/user/viewprofilepage/user-id/3290100), see this thread: <https://community.atlassian.com/t5/Bitbucket-questions/Unknown-New-Bitbucket-Pipeline-IP-Address/qaq-p/2819738#M107994>


Tags: bitbucket-cloud

cloud
App install url has outdated workspace icon
Asked by Riley Davidson-Evans:

Our AI Powered Code Review app still has our old icon in the install url   

<br />

<https://bitbucket.org/site/addons/authorize?addon_key=korbit-ai-mentor>

How can I get this updated to reflect the new icon ?


Answers:
author: Theodora Boudale
body: Hi Riley and welcome to the community!

I haven't been involved with app development so I don't know the answer, but you can ask our Marketplace team. You can create a ticket via the following link (select **App listing** on this page):

* <https://developer.atlassian.com/support>

Kind regards,  
Theodora


Tags: addon

app

application

bitbucket-cloud

cloud
How to push modifications on website
Asked by Francois Grondin:

Hi,

I'm new to this platform and I'm trying to figure out things, but I can't find something.

I make some changes in the code, hire, but those changes don't appear on the live website. Do I have to push them once I saved them? If yes, how do I do it?

Thanks in advance,


Answers:
author: Theodora Boudale
body: Hi Francois and welcome to the community!

If you are hosting a website on another provider, then yes, you will need to copy/deploy the website's source code to this server. This is typically done with a CI/CD tool and the way you push depends on what that server supports (it might be ftp, sftp, scp, rsync).

Bitbucket offers such a CI/CD tool, it's called Pipelines:

* <https://support.atlassian.com/bitbucket-cloud/docs/build-test-and-deploy-with-pipelines/>

You can use Bitbucket Pipelines either on Atlassian's infrastructure, or if you have a server where you can run builds, you can use a self-hosted runner:

* <https://support.atlassian.com/bitbucket-cloud/docs/runners/>

If you use Pipelines on Atlassian's infrastructure or with a self-hosted Linux Docker runner, you can use one of the pipes to deploy (depending on what is possible with the hosting server):

* <https://bitbucket.org/atlassian/rsync-deploy/src/master/>
* <https://bitbucket.org/atlassian/sftp-deploy/src/master/>
* <https://bitbucket.org/atlassian/scp-deploy/src/master/>
* <https://bitbucket.org/atlassian/ftp-deploy/src/master/>

If you use a Linux Shell, MacOS, or Windows runner, the builds will run on Bash (Linux Shell and MacOS) or PowerShell (Windows) on the host machine. So, any tools you need to use (e.g. rsync, ftp, scp, etc) need to be installed on the runner's host machine.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Slack notifications sporadically work
Asked by Brett Geibel:

We've had Slack notifications configured for some time without issues in all of our repos.

However, we've noticed recently that sometimes they work, and sometimes they don't.

In some cases, an engineers first pull request won't notify, but their second will, and we've seen this in reverse will the first PR will notify, but the second won't. It doesn't seem to have an affect on approvals, or merging, however.

We've tried removing the configuration from the repo and replacing, reauthorizing, clearing cache, etc, but to no avail.

Has anyone else experienced anything like this before?

Any additional steps I might be able to take to isolate further?


Answers:
author: Theodora Boudale
body: Hi Brett,

Last week we received one report about a similar issue via a support ticket and we are currently investigating this. I don't know if the issue you see is related to what the other customer reported, we would need to check logs. You can create a ticket with the support team for further investigation.

You can create a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Kind regards,  
Theodora

comments: author: Brett Geibel
body: Thank you, Theodora, for taking the time to reply. Very much appreciated. I've followed your guidance above.


Tags: bitbucket-cloud

cloud

slack
Deploying AWS EKS using bitbucket-pipelines
Asked by Victor Amadi:

Hi everyone, I am fairly new to CI/CD and I want to use bitbucket pipelines to trigger docker image to build, push to ECR and then deploy to EKS


Answers:
author: Theodora Boudale
body: Hi Victor!

If you are not familiar with Bitbucket Pipelines at all and you want to check configuration options, you can start by checking this documentation first:

* <https://support.atlassian.com/bitbucket-cloud/docs/bitbucket-pipelines-configuration-reference/>

<br />

You can use Docker commands in your Pipelines builds if you add docker as a service in a certain step:

* <https://support.atlassian.com/bitbucket-cloud/docs/run-docker-commands-in-bitbucket-pipelines/>

This documentation more info on running Docker commands in Pipelines and also certain restrictions and limitations.

<br />

You can use the following pipe in your bitbucket-pipelines.yml file to push an image to AWS ECR:

* <https://bitbucket.org/atlassian/aws-ecr-push-image/src/master/>

And you can use the following pipe to deploy to AWS EKS:

* <https://bitbucket.org/atlassian/aws-eks-kubectl-run/src/master/>

Both repositories I shared have a README.md file with instructions on how to use each pipe. You can see that README if you scroll down, it's right below the list of each repo's files.

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora


Tags: aws

bitbucket-cloud

cloud