youngmon/atlassian-qna huggingface dataset:
How can I create a Filter than can show all the Active Sprints from a Project
Asked by Stefan Mitu:

Right now it shows all active sprints and also closed sprints that also had the task.

Ex: is sprint 1 had task 1 and the sprint was closed and task 1 was moved in sprint 2 - it will show both sprints in the list even if Sprint 1 is now closed, and Sprint 2 is active.

Thank you in advance.


Answers:
author: Jack Brickey
body: Hi [@Stefan Mitu](/t5/user/viewprofilepage/user-id/5424308) , you can query for "issues" in active sprints using the following JQL.

project = abc and sprint in opensprints()

comments: author: Stefan Mitu
body: hello there. As i mentioned in the description: it shows also closed sprints that had the issue at one point.


author: Jack Brickey
body: Hi [@Stefan Mitu](/t5/user/viewprofilepage/user-id/5424308) , so what I offered will show only issues in open sprints. If an issue was in a previous sprint but incomplete and rolled into a future sprint that is now active that issue is included. If you are asking for those issues that are in an ope sprint but exclude any issue that were in now closed sprints then try the following.

project = abc and sprint in opensprints() And sprint not in closedsprints()


author: Stefan Mitu
body: [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) That worked. Thank you very much!


author: Prachi Bolar
body: Hi [@Stefan Mitu](/t5/user/viewprofilepage/user-id/5424308) ,

Welcome to Community,

We had an issue yesterday where the details from old sprints where also visible. It should be resolved now.

The below queries should help you

1. Create a filter using the following JQL and save it. The query will get all issues that are in an open Sprint:  
   *sprint in openSprints() ORDER BY Rank*

*project = JRA AND sprint in openSprints() will give you all issues that are associated with the current active sprint.*

*Thank you,*

*Prachi*

comments: author: Stefan Mitu
body: Thank you!


Tags: cloud

jira-cloud
Having both total work logged and possibility to log work in a transition screen
Asked by Flavien Gache:

Hello Community.  
I think I know the answer to this one, but do you know of any possibility to have, in a same transition screen, both these possibilities :

- The sum of 'work log' entries on the ticket  

- A time entry zone ?  

I am open to your solutions and suggestions.  

Thanks in advance.


Answers:
author: Fazila Ashraf
body: Hi [@Flavien Gache](/t5/user/viewprofilepage/user-id/4081082)

The time entry will be available with 'Log work' field added to the screen.

What is the reason for having the sum of worklog on a transition screen? It shouldn't be editable directly anyways as the log work is the way to update it.

Nevertheless, as Time spent (sum for work log) is not a field for screen, you could use another custom field to store this information by automation and use it in screen ?


Tags: cloud

jira-cloud
Send Web request - empty response
Asked by Vojtech Kalab:

Hi there,

I have automation chain to trigger webhook and send message to teams, once test exeuction is created by our test automation.  

The problem is, sometimes it post message saying test execution has 0 test, 0 passed and 0 failed, but once you open test execution, you can see it has tests inside.

In my chain i try to get these information sending http request to xray api.

I also check option with delay.

Not sure why is response empty, we are talking about 30-40% fail rate so it is not rare.

<br />

![request.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345732i8B6D989695D840A5/image-size/large?v=v2&px=999 "request.jpg")


Answers:
author: Aron Gombas _Midori_
body: [@Vojtech Kalab](/t5/user/viewprofilepage/user-id/5569113) We are using the "Send web request" action in production automation and never had problems with empty responses. Therefore, I think, your problem is rooted in the Xray API, not in this automation component.

You may want to create a little script that calls the Xray API repeatedly, and if you can reproduce the problem, you can send the script to the Xray team to reproduce (and fix) the defect.

comments: author: Vojtech Kalab
body: Hi [@Aron Gombas _Midori_](/t5/user/viewprofilepage/user-id/502447) ,  
ok thanks for tip. I'll give it a try.


Tags: automation

cloud

jira-cloud

xray
Automation for diff between due date and target end date
Asked by Anuradha Yadav:

Hi,

I am doing a automation which says as below:

If a target end date is greater than due date at the epic+ level, **report slippage (adding label)**

++*Tried all below values:*++

""{{now.plusDays(issue.duedate.diff(issue.customfield_11629).businessDays)}}""

""""

{{issue.""Due Date".diff(issue.customField_11629).days.abs}} \>= 30

but it says error if condition not matching. please see the snips added.

![slippage 3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345733i008B2705D4FBFEFD/image-size/large?v=v2&px=999 "slippage 3.PNG")![slippage 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345734i62020C525AF5D607/image-size/large?v=v2&px=999 "slippage 2.PNG")![slippagee.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345735iFA279FC1AA3742DE/image-size/large?v=v2&px=999 "slippagee.PNG")

Regards,

Anu


Answers:
author: Duc Thang TRAN
body: Hello [@Anuradha Yadav](/t5/user/viewprofilepage/user-id/5573323)

this function `{{now.plusDays(issue.duedate.diff(issue.customfield_11629).businessDays)}}` will return a number field, not a true/false value.

If you want using condition true / false , you can use isAfter or is Before for ex: {{now.isAfter(issue.created)}}

I suggest that you can compare one smart value to another smart value date, or compare one smart value to a field value, ex:

`{{issue.Due Date.diff(issue.customField_11629).days.abs}}` greater than 29

comments: author: Anuradha Yadav
body: Hi [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199) ,   
as said I just want to -

If a target end date is greater than due date i want to **report slippage (adding label)**

So If diff between 2 given dates is more then or equal to 30days I want to add label. Could you please help how to do it?


author: Anuradha Yadav
body: Hi [@Duc Thang TRAN](/t5/user/viewprofilepage/user-id/5371199) could you please check and help this is bit urgent for our team


Tags: cloud

jira-cloud
How to create a dedicated Issue Layout for the new Issue Type which is created by name "Question"
Asked by Shefali Tayade:

I have created a new issue type for a project in JIRA by name "Question".

How to create a dedicated Issue Layout for this new Issue Type?


Answers:
author: Prachi Bolar
body: Hi [@Shefali Tayade](/t5/user/viewprofilepage/user-id/5498724)

Welcome to communuity :)

Please refer to this kb for detailed steps and videos : <https://confluence.atlassian.com/jirakb/how-to-associate-a-single-issue-type-with-a-different-screen-scheme-and-workflow-scheme-in-a-project-1388159553.html>

Thank you,

Prachi


author: Nikola Perisic
body: Hello [@Shefali Tayade](/t5/user/viewprofilepage/user-id/5498724)

What you are looking for is to create screens, screen schemes and issue type screen schemes.

**Screens**

* Navigate to Settings \> Issues \> Screens
* Copy some of the screens (best practice) and then remove the fields and also rename the screen so it has the name of your issue type: example - PROJ: Question Issue Type Screen (there are three types of screens: **create , edit , view**screen) - each issue type can have all of three of these screens
* Adjust the fields that you want to use for your Question issue type
* Go to Settings \> Issues \> Screen Schemes
* Copy a screen scheme then rename it containing the name of your issue type in it

**Screen Schemes**

* Navigate to your created screen and associate the issue operations (create, edit , view - this depends which ones do you need)
* Each operation can be associated with different screens - link your newly created screen with the screen scheme

Note: For create operation have one screen and for view/edit operations have a second screen.

**Issue Type Screen Scheme**

* Configure your issue screen scheme for the project you are on currently
* Select your issue type
* Select the screen scheme that you have previously created


Tags: cloud

jira-cloud
i am using get all users default api and i can't get user emails
Asked by murodjonbobobekov000:

{{protocol}}://{{host}}/{{basePath}}rest/api/3/users -\> i am using this api and i can't get user emails


Answers:
author: Marc - Devoteam
body: Hi [@murodjonbobobekov000](/t5/user/viewprofilepage/user-id/5584982)

That is correct, this only shows the account id.

If you want the email address you need to look for a user specific.

{{protocol}}://{{host}}/{{basePath}}rest/api/3/user

This is also in the API reference.


Tags: cloud

jira-cloud
Duplicate records with same jira attribute in JQL
Asked by BRIDGET FLANAGAN:

Is there a way I can remove records where multiple records are returned for the same jira attribute ID in a JQL query (like DISTINCT in SQL)?


Answers:
author: Rilwan Ahmed
body: Hi [@BRIDGET FLANAGAN](/t5/user/viewprofilepage/user-id/5584937) ,

Welcome to the community !!

JQL's does not list duplicates in same query. It lists only distinct list.

comments: author: BRIDGET FLANAGAN
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)   
Thanks for the reply  
I ment from a list of records returned from my query, I would like to remove records based on a certain Jira attribute having the same value for more than one record.  
e.g. from my query I have a list of records with the same attribute value (Known Issue ID) and I would like to return a list where the Known Issue is always unique.


Tags: cloud

jira-cloud
bussines proyects - load holidays
Asked by lopezl@ieric.org.ar:

Hello community! we have one question, In cases of bussines proyects we need to charge holidays. Please someone could you tell me, how is it done?

Thanks and best regards.


Answers:
author: lopezl@ieric.org.ar
body: Hello Mohanraj, i already voted for the request. Thank you very much.

Regards.

Liliana.


author: Mohanraj Thangamuthu
body: Hello, Good day. We have the open feature request for business project : <https://jira.atlassian.com/browse/JWMCLOUD-208>


Tags: cloud

jira-work-management-cloud
Email id Change
Asked by Deepti Pandey:

I need to update my email id in jira with my current access.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You need to find if you account is managed account or un-managed account and then follow the steps from : <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html>


Tags: cloud

jira-work-management-cloud
Timeline - how to ad a column
Asked by Tufan Topcu:

Hi. I need to add an additional (existing) field into the timeline view. Is that possible?

Thanks.

Tufan


Answers:
author: Trudy Claspill
body: Hello [@Tufan Topcu](/t5/user/viewprofilepage/user-id/5298323)

Welcome to the Atlassian community.

The Timeline view in Jira Work Management projects do not currently support adding more fields to the display.

comments: author: Martin Juul-Olsen
body: I simply don't understand how it CAN'T support fields, or at the very least a simple hierachy.

Reasons to go to Monday/Asana/etc. I guess


author: Becky Brooks - Visor for Jira
body: [@Tufan Topcu](/t5/user/viewprofilepage/user-id/5298323)   

Visor makes it pretty easy to add Jira fields (custom or otherwise) to Gantt charts. It's also free to use (up to 250 records).

You can check it out here: [https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview)


Tags: cloud

jira-work-management-cloud
Zapier <> Jira Work Management Connection
Asked by Helena Misiorna:

Dear community!

I got a question from one of my colleagues, I couldn't answer.

* Does anybody know if there is a connection possible between Zapier and Jira Work Management? Seems like I can only access Service Management and Software Cloud.

First, we were thinking of moving the project to another product, but this seems unfortunate since we would be losing out on features (comparing Jira Work Mgmt vs. Jira Software)

Thankful for any hint on this!


Answers:
author: Ramar M?ller
body: Okay, unfortunately I have to go back. I can't select the board within Work Management where I want to create a task automatically in. I can only select boadrs within Software Cloud.

Any idea?


author: Mohanraj Thangamuthu
body: Hello, Good day. I did initial test from my end. Selecting Jira software cloud will also include JWM. I am able to select JWM project on Zapier side.

comments: author: Ramar M?ller
body: Hello Mohanraj,

thanks for getting back. Seems like you are right! Didn't expect that this workaround actually works, but looks like it does.

Thanks again!!


Tags: cloud
How to create a custom field?
Asked by Aksheeta:

I am the administrator for my company's Jira Project Board but I am unable to create a custom field. I followed the steps - Project settings \> Issues \> Fields and I do not have custom field option. Please help, thank you!


Answers:
author: Rilwan Ahmed
body: Hi [@Aksheeta](/t5/user/viewprofilepage/user-id/5278643) ,

Welcome to the community !!

Please go to Jira admin settings --\> Issues --\> Custom field.

Select the type of field required and name it. Later add it to the project issue type screens

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/276217i67DE8B95B0FE14C7/image-dimensions/187x126?v=v2 "image.png")

comments: author: Aksheeta
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861), thank you for replying. I do not see the same on my side, please see attached and advise, thank you!  
![Screenshot 2023-08-21 at 10.25.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/276237i4C2AB6248A18BDDE/image-size/large?v=v2&px=999 "Screenshot 2023-08-21 at 10.25.58 AM.png")![Screenshot 2023-08-21 at 10.27.37 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/276238i7D8A3A3DC60CB50A/image-size/large?v=v2&px=999 "Screenshot 2023-08-21 at 10.27.37 AM.png")


author: Rilwan Ahmed
body: Hi [@Aksheeta](/t5/user/viewprofilepage/user-id/5278643)   
Seems you are not a Jira admin. Please contact Jira admin in your organization. They will be able to help you.


Tags: cloud

jira-work-management-cloud
How to report abusive use of Jira
Asked by Black_Blade:

Good day  
I have gotten an invite to join a team on Jira management and have entered to see what it may be  
I am not 100% sure, but the result seems to be abusive. Use of the system

The place is full of different parts of the user acting as if there is someone office with the message  
"**Pleasure to see you, Esteemed User!**

**The submitted documents have been assessed by our Customer Support Team and we are excited to inform you that they have been considered.**   
**The management team have finally decided to accept your documentation for the following phase of the procedure after a prolonged debate.**   
**Kindly get ready to obtain guidance from our Customer Support Team regarding the upcoming stages of the process.**   
**Hope you have a amazing day!**   
**With respect, the finance department of LU-881514**"

This message has a few varieties there  
Then a Google Doc link that seems to have been banned by Google puts up all the red flags

I will like to possibly report this to Atlassian if possible, to get an address to send the report to  
Thanks


Answers:
author: Brant Schroeder
body: [@Black_Blade](/t5/user/viewprofilepage/user-id/499142)  
Forward one of the emails to abuse@atlassian.com ; There's no need to write any explanation on it, just forward it unchanged. The code that reads those emails will add the abusive site to the list of sites Atlassian check for abuse automatically. It should be shut down within a couple of days.

comments: author: Black_Blade
body: Thanks will do


author: vitikogomez1205
body: * Fucking scammers

comments: author: Andy Heinzer
body: Hi [@vitikogomez1205](/t5/user/viewprofilepage/user-id/5314108)

I took a closer look at your account, I found there were more than a dozen active sites that appear to have sent you mail from our services. I have submitted these to our anti-abuse team. I just received confirmation that all of these have been shutdown for abusing our services.

Sorry that you have been spammed via our services. In the future if you receive spam from an atlassian.net site, please forward that message to our abuse@atlassian.com address. You won't receive any reply, but this will be processed by our abuse team.


author: Black_Blade
body: Is that also for me? or was that only for vitikogomez1205? \^\^


author: Andy Heinzer
body: [@Black_Blade](/t5/user/viewprofilepage/user-id/499142) I took a look at your account, I found several sites that appear to be abusing our terms of service. I have flagged these with out abuse team for review. I expect these will likely be taken down within a day or so.
JIRA Invitation issue
Asked by Manusha devi:

I have invited a user to the jira work management. He got the invite, whenever he is trying to sign up, it is asking to verify his email, and he is not receiving any email from atlassian. could you please look into this concern.


Answers:
author: Prachi Bolar
body: Hi [@Manusha devi](/t5/user/viewprofilepage/user-id/5296423)

Thank you for contacting the community :)

The one reason the user has not received the email is that the user would be part of the suppression list.

If the user is newly invited to your site, you can go to admin.atlassian \> and click resend the invite to the user .this should solve it

![Screenshot 2023-08-21 at 1.14.35 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/276127i6E03D2C5010B6C4A/image-size/large?v=v2&px=999 "Screenshot 2023-08-21 at 1.14.35 PM.png")

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email

The recipient may not be available due to various reasons, some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

If still the user is unable to receive the invite, you would have to contact chat support or raise a support ticket.

Thank you,

Prachi


author: Ash Yadav
body: Hi [@Manusha devi](/t5/user/viewprofilepage/user-id/5296423) welcome to the Atlassian Community!

Just a few questions to narrow this down:

* Is this just happening with this user or all with all users?
* Is the email being filtered? (Junk, Mail rules etc).
* Have you reached out to Atlassian Support regarding this?

Looking forward to hearing from you.

Kind Regards,

Ash

comments: author: Manusha devi
body: Hi Ash,

Thanks for your response.

I am facing issue with only one user, I have invited 9 people and didn't face any problem, But problem with only one user. He has also checked his junk but no luck.

I am in my free plan, I didn't reach Atlassian support as I do not have access in the free plan.

Appreciate your help in this.

Regards,

manusha.


Tags: cloud

jira-work-management-cloud
Wrong transalation on Start Date field
Asked by Wesley Salmi:

When using the Start Date field with teams of other nationalities, we realized that it was not translated correctly into Portuguese (Brazil).

How can I fix this problem?  

The correct value is: **Data inicial**

![image (7).png](https://community.atlassian.com/t5/image/serverpage/image-id/275792iC255F36BCEFCD7C1/image-size/large?v=v2&px=999 "image (7).png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Could you please check the profile language difference between the users from the link : <https://id.atlassian.com/manage-profile/account-preferences>

comments: author: Wesley Salmi
body: All users from Brazil are using language "Portugu?s (Brazil)" and others with correct translation use "English (US)"
how to restrict users from editing due dates
Asked by Alkanz Ali:

i want to restrict the right of editing the due date of a task once its created, the right to move forward the due date should remain with a few individuals of the team.   
can someone please help


Answers:
author: Trudy Claspill
body: Hello [@Alkanz Ali](/t5/user/viewprofilepage/user-id/5241398)

If you take away the Schedule Issues permission from the users they will not be able to modify the Due date at all. However the Schedule Issues permission affects the ability to manage sprints also. Refer to

<https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/>

Currently there is no way natively to prevent editing on individual issues. A workaround is to revert the change after it occurs using an Automation rule. Refer to this article for more information:

<https://confluence.atlassian.com/jirakb/how-to-revert-a-custom-field-value-when-edited-by-unauthorised-users-using-automation-1167831117.html>


Tags: cloud

jira-work-management-cloud
Automation for tickets staying in status
Asked by Yuliia Vyborova:

Hello!  
I need to build automation for tickets that stay in specific status more than X days that will send alert notification to Assignee that they should move the ticket to a different status.   
If ticket is in Status 'In Review" 14 days, send notification in Slack to Assignee. Is it possible to do via Jira Automations? If yes, then what logic I need to build? Appreciate help with this!


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) ?

I guess [Time Between Statuses](https://marketplace.atlassian.com/apps/1221462?utm_source=Atlassian_Marketplace&utm_medium=refferal&utm_campaign=Comment_Automation-for-tickets-staying-in-status_20230817)(developed by my team) will be an option for you. Add-on measures connections in the workflow, through a transition time in specific issues.

![3 tools to analyze Cycle and Lead Time in the Jira_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/326238i39648CAE00E991A5/image-size/large?v=v2&px=999 "3 tools to analyze Cycle and Lead Time in the Jira_3.png")

Also you can **set email notifications** for issues where the **time limits have been exceeded.** You can set emails sending to notify people about issues where **Warning and Critical time limits**are overdue.

**![notifications jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/275695iADC546D71025E198/image-size/large?v=v2&px=999 "notifications jira.png")** When time limits for some issues will be exceeded, people that are chosen before will receive a warning email.

**![ticket notitfications.png](https://community.atlassian.com/t5/image/serverpage/image-id/275694i64C1C5E9A56AC39D/image-size/large?v=v2&px=999 "ticket notitfications.png")** Add-on has a [**30-day**](https://marketplace.atlassian.com/apps/1221462?utm_source=Atlassian_Marketplace&utm_medium=refferal&utm_campaign=Comment_Automation-for-tickets-staying-in-status_20230817) free trial version and [**free up to 10 users.**](https://marketplace.atlassian.com/apps/1221462?utm_source=Atlassian_Marketplace&utm_medium=refferal&utm_campaign=Comment_Automation-for-tickets-staying-in-status_20230817)  
Please, let me know if you have any questions

Hope it helps ?  
Valeriia

comments: author: Yuliia Vyborova
body: thanks! that's cool app but not sure that admin will approve it:)


author: Serosoft Jira Administrator
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151) See if these steps help you:

1. Create a "Scheduled Automation" which may run say everyday 9 am

2. Add Component-\>Add a condition-\>JQL Condition

3. Use JQL like "project ="xxx" and status in ("In Review") and status changed TO "In Review" BEFORE startOfDay(-14d)

4. Add an action

5. Either "Send Email" or "Send Slack" message.

comments: author: Yuliia Vyborova
body: thanks! that works for me!