youngmon/atlassian-qna huggingface dataset:
GitHub my own projects are there but not those which I contribute
Asked by palmstroem:

After connecting to GitHub I see my own projects that I'm hosting there but not those where I'm contributing to as team member. What to do?


Answers:
author: minnsey
body: Hi   

Can I ask what version of Sourcetree you are running and also a little more detail on your relationship with the other repositories.  

Are they part of an organization you are a member of or are they just standalone repositories you contribute to?

comments: author: palmstroem
body: Hi!

Thank you for answering. I'm a private person, and the other repositories belong to a company that has invited me to contribute to their work. So I'm a team member in their repository.

I'm using a Mac OSX 10.13.6

The sourcetree version is 3.0.1 (205)


Tags: github

mac
Hosting account connects but pull doesnt work
Asked by bozmonster:

I'm using source tree 3.0.15

When I setup my authentication under options, it says my password authenticates correctly .

![0cZtywn](/t5/image/serverpage/image-id/44415iF6199ACF642F6E36/image-size/large?v=v2&px=999 "0cZtywn")

However when I do a pull, i get the error below - I'm not sure what the problem is.   

<br />

![2TI2GoE](/t5/image/serverpage/image-id/44416iA2727AA24A374BCC/image-size/large?v=v2&px=999 "2TI2GoE")

I've reinstalled source tree, pointless because the settings are cached. I do not have this problem if I run Git from the command line.   

One thing worth noting is that, my username is like firstnamelastname however to log into bitbucket I use my email, since they changed it from usernames to emails.  

In source tree it shows my username, however to log into the website I must use my email, I'm not sure whether this is the root of the problem.  

Using Git from the command line, I don't get prompted at all, I guess there's some caching happening here too, not sure where it's getting the credentials from?  

Here is my git configs

![FvV9lZH](/t5/image/serverpage/image-id/44417i8F0C05E12360A4CA/image-size/large?v=v2&px=999 "FvV9lZH")


Answers:
author: minnsey
body: Hi  

I would check your Git version first.  

Git uses the Git Credential Manager for Windows, GCM, to handle authentication. This will prompt the user for credentials, if they are good it will store them in the Windows Credential Manager and then re-use them in the future.  

Sourcetree shares the credentials used to access REST resources, when you set up your account, with the GCM by writing them into the same location in the Windows Credential Manager. In that way Sourcetree and Git should share the same credentials.  

However there are versions of the GCM that have bugs and have caused issues in the past.  

Git 2.20.1 and it's associated GCM seem a good set, or alternatively using the Embedded Git with Sourcetree, but ensuring it is updating in the Tools/Options/Git tab.  

Finally you can see what credentials are being used in the Windows Credential Manager by looking for entries pre-fixed with 'git:'.  

In your case I would ensure you are starting from a clear base by deleting all 'git:' and 'sourcetree:' prefixed entries from the Windows Credential Manager and then re-setting up your account.

comments: author: bozmonster
body: Thank you problem solved, it was using the embedded Git which was 2.1 version.  

cleared git and source tree related entries in windows credential manager, then changed source tree to use system git

then it prompted me for login when i pulled and it worked

thanks so much


Tags: bitbucket

bitbucket-cloud

cloud
How do I change my username?
Asked by NielsC:

For some reason sourcetree keeps guessing my username. I need the whole email address to login but it only uses the part before the @. It is set correclty under options/general, so I have no idea where sourcetree gets my username from. I had the same problem on my Mac a couple of days ago and I was able to change the username, but I can't find it anywhere in SOurcetree for Windows... Where can I change my username?


Answers:
author: minnsey
body: Hi  

If you have an account registered in Sourcetree then you need to change that in Tools/Options/Account, if it is the credentials used by Git, usually indicated by a separate popup dialog when making push/fetch/pull style remote requests, then you can go into the Windows Credential Manager and delete any 'git:' prefixed entries. Git should then prompt you again but then store the correct credentials.


Tags: windows
Unable to clone repository to local system, access denied
Asked by akumar2035:

Hi,

I am new to bitbucket. I am having problem to clone repository to my local system, I have given all the credentials and authenticated in the sourcetree app, but it gives the following error:

"This is not a valid source path / URL: (The following in the details section)

Error: fatal: unable to access 'https://{email}/{filename}': error:14077419:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert access denied"

I tried the FAQ but those solutions did not work, kindly help me out.

Regards,

Abhishek Kumar B


Answers:
author: akumar2035
body: Hi Brian,

Thank you for your response, but my problem got resolved. I restarted and my system after doing some changes in the SourceTree options (by looking FAQ ) and the error was gone.

Regards,

Abhishek Kumar B


author: bgannin
body: Hi Abhishek,

Are you running into this perhaps? <https://bitbucket.org/blog/deprecating-tlsv1-tlsv1-1-2018-12-01> Hope that helps.

Brian Ganninger  
Principal Developer, Sourcetree


Tags: bitbucket
Why do i have to switch to hotspot to interact with remote repo?
Asked by DylanW:

most of the time i get a fatal protocol error when pushing/ pulling from my remote repo. its an older windows 10 (after being updated) lenovo machine. when i switch my wifi connection to use my mobile hotspot (verizon) , it works fine. i am on a team of ten and am the only one who has this issue.

the error is:

fatal: protocol error: bad line length character: \<html' (TRUNCATED

fatal: the remote end hung up unexpectedly

error: RPC failed; HTTP 302 curl 22 the requested URL returned error: 302


Answers:
author: minnsey
body: Hi  

It looks like you might be getting a HTML page back rather than the expected response, the fact that it is a 302 suggest some form of redirect.  

Do you have any proxy settings on you machine or on your network? That might explain the different behavior between the two networks.

comments: author: DylanW
body: When I go to Settings \> Network Proxy \> Manual Proxy Setup, I can see that I am not using a proxy server - is that what you are asking about?

It is not the wifi network that I am using, as the rest of my team does not have this problem.

Any other ideas?


author: minnsey
body: I'd also check the OS settings.


author: DylanW
body: Any chance you could tell me how to do that on a Windows 10 machine?

I'm assuming this is different from the 'Settings \> Network Proxy \> Manual Proxy Setup' I mentioned above.


author: minnsey
body: This has some pointers <https://www.digitalcitizen.life/how-set-proxy-server-windows-10>


author: DylanW
body: That looks like exactly what I described above. (Settings \> Network Proxy \> Manual Proxy Setup)

According to that, I am not using a proxy. Are there any other reasons it wouldn't work as intended?


author: minnsey
body: Sorry, not that I can think of. The 302 error you are seeing suggests something is in the middle, a proxy or firewall, causing a redirect. But its not obvious from there error above what is causing it.  

If it all works when you switch networks to your hotspot it very strongly suggests it is network related not Sourcetree directly.
SourceTree asks to load SSH key on each restart
Asked by lordgeyik:

I successfully load my SSH keys in SourceTree via Pageant and operate normally, but each time close and restart SourceTree, it will ask for SSH again. What am I missing?


Answers:
author: Michal.Skalecki
body: The Pageant shows information that no keys have been loaded, so there is an empty field with keys information. It is necessary to load the private key again. This happens each time when the PC is restarted. I'm using the VirtualBox (Oracle) and virtual Windows 10.

Could You please support me with the mentioned issue? I can provide detailed information about this case.


author: minnsey
body: Hi  

If Pageant is shutdown, i.e. not visible in the Taskbar hidden items, or does not have the key loaded, then Sourcetree will restart it if the option is set in Tools/Options/General tab when it restarts.  

If Pageant is running and has the key loaded it should just connect and start using that.  

What behavior are you seeing?


Tags: bitbucket

bitbucket-cloud

cloud
Sourcetree with Gitlab
Asked by vinodibm2:

Hi, I want to work on GitLab Repository with Sourcetree, I don't see any tutorials or videos for the same,

Sourcetree specific tutorials also not available


Answers:
author: Ana Retamal
body: Hi Vinod,

We don't have documentation on how to connect Sourcetree and Gitlab specifically, but we have a similar one on how to connect Bitbucket or Github to Sourctree, you can find it at [Get started with Sourcetree](https://confluence.atlassian.com/get-started-with-sourcetree/connect-your-bitbucket-or-github-account-847359096.html)

Are you having difficulties with some step in particular?

What other tutorials are you looking for?

Let us know!

Ana


Tags: gitlab
Is it possible to enforce adding new pages only from templates?
Asked by Aviya:

I would like to define a set of templates that are relevant for the space. In order to maintain standards I would like to enforce those templates, so that no one can just create a new page from scratch, but rather only from the set of templates provided.

Is the possible?


Answers:
author: Nikola Perisic
body: Hello [@Aviya](/t5/user/viewprofilepage/user-id/4905546)

No, this is not possible, since this was set by Atlassian.

comments: author: Aviya
body: Bummer. Thanks for the answer though!


Tags: cloud

confluence-cloud

templates
login error message
Asked by zeljo.opacak:

Hello everyone,

We have two colleagues in our company who cannot log in to Confluence and Jira, even though the authorizations have been set up.

<https://mbld-confluence.dot.i.mercedes-benz.com/>  
<https://mbld-jira.dot.i.mercedes-benz.com/>

Can you please help here

best regards

Zeljo


Answers:
author: zeljo.opacak
body: ![FM_Confluence_Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/309880i5E949F4FAD98204B/image-size/large?v=v2&px=999 "FM_Confluence_Jira.png")


author: Jack Brickey
body: What error do they receive?

comments: author: zeljo.opacak
body: You can't log in at this time.

Please contact your administrator. Specify this error ID: (see Appendix)


author: Jack Brickey
body: are you the organizations admin? If so, have you inspected the users under user management? That is where I would start and if necessary reset the password.


author: zeljo.opacak
body: We have removed both users several times and created new ones, but unfortunately it has not led to success. The same error message appears over and over again!


author: Jack Brickey
body: I would suggest opening a support request with [Atlassian](https://support.atlassian.com/contact/#/).


author: zeljo.opacak
body: ok, thanks!


Tags: unknown-hosting-type
How to define entry "names" used when referring to an entry in a Confluence Databases?
Asked by Alex Comer:

When attempting to embed an entry from a database, the list of entries currently shows a tag field. Since many entries share the same tags, this makes it impossible to identify individual entries.

How do I get it to show me a different field to identify entries?

Why did it choose a tag field in the first place? Is this a bug?


Answers:
author: Alex Comer
body: Well, I managed to work around it by duplicating the field it was using as an identifier, then deleting the original field, then doing this again until it chose the field I wanted.

Not ideal, but...

comments: author: Koloman Pfeffer
body: Thanks for your explanation - I was stuck finding out how the database determined, which field to choose as the entry point. Your workaround did work in the end, but this is definitely something their team needs to iron out!


Tags: cloud

confluence-cloud

database
Return to free plan
Asked by ????? ???????????:

Good afternoon I am an administrator on the knmr-vita.atlassian.net project. We have exceeded the 10 user limit. Now I have updated the quantity. Can you return us to the free plan?


Answers:
author: Mihai Schwarz
body: Hi [@????? ???????????](/t5/user/viewprofilepage/user-id/5321157) ,

Please check this thread <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Downgrade-from-jira-version/qaq-p/2494584>

Thanks,

Mihai S


Tags: cloud

confluence-cloud
Can I get and present data from an external API?
Asked by Per Carl?n:

I want to retrieve data from an external API and display it in a table on a Confluence page. I can not use a third party app unless it is free.

Is this possible?


Answers:
author: marc -Collabello--Phase Locked-
body: IF you have access to Confluence Automation, then you can do it.

comments: author: Per Carl?n
body: Where would I find Confluence Automation if I have access to it? I don't find it in the space settings so I guess I don't have access, but I want to make sure.


Tags: api

cloud

confluence-cloud

table
Mods please remove
Asked by Marie:

Solved internally


Answers:
author: Vronik
body: Look ah this

<https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html>

<https://community.atlassian.com/t5/Confluence-questions/How-to-use-css-count-for-a-user-macro-What-is-missing/qaq-p/1483372>

<https://community.atlassian.com/t5/Confluence-questions/Updated-HOW-TO-Get-Page-Numbers-On-PDF-Exports/qaq-p/887863>


Tags: confluence-data-center

data-center
I can't log in to my account, what should I do?
Asked by Denis:

Good afternoon! I can't log in to my account, what should I do? The following message appears:  
"Jira has been deactivated  
Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.  
Please contact us immediately if you need assistance.  
Request ID: 4e635cc6eb4b44629e8782113c4c9aaf"


Answers:
author: Denis
body: ### I tried to contact support - it gives an error. {#toc-hId-2114230672}


author: Barbara Szczesniak
body: [@Denis](/t5/user/viewprofilepage/user-id/5441570) Welcome to the Atlassian Community!

As described on this page (<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>), your site is deactivated after 120 days of inactivity.

As [@Mihai Schwarz](/t5/user/viewprofilepage/user-id/853676) mentioned, you should contact support as soon as possible, since the data in your site will be deleted permanently after a time. I cannot find the exact amount of time for Jira, but I know it is 60 days for Confluence.

The message doesn't indicated how long it's been since deactivation, but it does indicate that your data has not yet been permanently deleted.


author: Mihai Schwarz
body: [@Denis](/t5/user/viewprofilepage/user-id/5441570) I suggest that you should contact [https://support.atlassian.com](https://support.atlassian.com/) and provide the details needed by the support teams.


Tags: cloud

confluence-cloud
Upgrade Confluence instance to a version before its expiration date
Asked by David Osteso:

Hi from Knowmad Mood, Atlassian's Platinum Partner.

Our client needs to know if they will be able to update the instance which is expirated to a version before that expiration date (Feb 15, 2024). We checked that according to your documentation ([https://confluence.atlassian.com/jirakb/what-happens-when-a-jira-license-expires-1283361632.html#:\~:text=When%20a%20Server%20license%20expires,released%20after%20the%20license%20expired](https://confluence.atlassian.com/jirakb/what-happens-when-a-jira-license-expires-1283361632.html#:~:text=When%20a%20Server%20license%20expires,released%20after%20the%20license%20expired)) it's possible for Jira but we wonder if it's also viable for Confluence.

Thanks and nice regards.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@David Osteso](/t5/user/viewprofilepage/user-id/3607910) ,

for my knowledge you can't upgrade Confluence to a new version even if the target tool version has been released before the license expiration date.

Approach you linked in your answer is valid for SERVER version and not for Data Center instances.

Fabio

comments: author: David Osteso
body: Hi Fabio.

This a SERVER instance, so I understand that it's possible in this case, isn't it?

Thanks.


author: Fabio Racobaldo _Herzum_
body: If you are on a server instance you should be able to do that. Test it on a testing env first ;)

Ciao,

Fabio


author: Nic Brough -Adaptavist-
body: Yes, the rule is "you can use any version released before the end of your licence"


Tags: data-center
Article Count
Asked by benjamin.santos1:

Hi,

Within Confluence, is there a way to find the count of each article which have:

* Decision Tree \> Embedded steps within the Decision Tree
* Tables
* Links within the articles
* Images
* Videos
* Scripts

Is there a way for us to check the total number of aricles created?


Answers:
author: Daniel_Domene_Kolekti
body: Hi [@benjamin.santos1](/t5/user/viewprofilepage/user-id/4189673)   
As far as I know, there isn't something that does that natively in Confluence and to be honest I don't think there is an app that can solve that either.  

I'd be happy to discuss your article search needs around decision trees tho. I am a Product Marketing Manager for Kolekti (part of the Adaptavist Group) and I might be able to help, as we've just launched a free beta app to the marketplace ([here )](https://marketplace.atlassian.com/apps/1232574/guided-pathways-for-confluence-decision-tree-driven-content?hosting=cloud&tab=overview)and we could look into having a search functionality to return results like the ones you're after.  

Let me know.  
Cheers,  
Dan


author: Kristian Klima
body: Hi [@benjamin.santos1](/t5/user/viewprofilepage/user-id/4189673)

There is no direct option (maybe via API) but there are 'workarounds' :)

Labels and Confluence Databases.

The idea is to create a set of labels and assign them to the pages.

Then you can then use the Content by Label macro and/or the Databases that allow you to filter and display a list of pages by labels.

The only issue is that Databases can't display the row number yet (it's still technically a beta) so you'd have to export as CSV, open in a spreadsheet software to see the line count.

Yes, it's not extra convenient, but once you set it up, it's just a few clicks.


author: Marc - Devoteam
body: Hi [@benjamin.santos1](/t5/user/viewprofilepage/user-id/4189673)

No there is not such an option within Confluence.


Tags: cloud

confluence-cloud
Scroll PDF exporter not working over 100 pages
Asked by Marko Turic:

**We're encountering an issue where the Scroll PDF Exporter is unable to export Confluence Space** **exceeding 100 pages. We're wondering if anyone else has faced a similar problem and has a solution.**

**Our Confluence instance has more than enough memory available (over 50 GB), and setting the "pdf.conversion.segmentationMode.pageThreshold" parameter to 0 or any other value doesn't seem to resolve the issue.**

**![scroll export pdf.png](/t5/image/serverpage/image-id/309381i3C134F99D4445CD9/image-size/large?v=v2&px=999 "scroll export pdf.png")**


Answers:
author: Nikola Perisic
body: Hello [@Marko Turic](/t5/user/viewprofilepage/user-id/5337010) ,

Please raise a support ticket for k15 vendor: <https://k15t.jira.com/servicedesk/customer/portal/3>

comments: author: Marko Turic
body: I wrote to support, but I was told that the errors are on my side. On Spaces with over 100 pages, it gives an error, but on Spaces with less than 100 pages, it works just fine.


Tags: cloud

confluence-cloud
Article Count
Asked by benjamin.santos1:

Hi,

Within Confluence, is there a way to find the count of each article which have:

* Decision Tree \> Embedded steps within the Decision Tree
* Tables
* Links within the articles
* Images
* Videos
* Scripts

Is there also a way for us to navigate and check the total number of articles created?


Answers:
author: Daniel_Domene_Kolekti
body: Hi [@benjamin.santos1](/t5/user/viewprofilepage/user-id/4189673)   
As far as I know, there isn't something that does that natively in Confluence and to be honest I don't think there is an app that can solve that either.  

I'd be happy to discuss your article search needs around decision trees tho. I might be able to help, as we've just launched a free beta app to the marketplace ([here )](https://marketplace.atlassian.com/apps/1232574/guided-pathways-for-confluence-decision-tree-driven-content?hosting=cloud&tab=overview)and we could look into having a search functionality to return results like the ones you're after.  

Let me know.  
Cheers,  
Dan


author: Andrii Maliuta
body: Hello [@benjamin.santos1](/t5/user/viewprofilepage/user-id/4189673) ,

If **Advanced Search** does not meet your needs, you can use REST API (<https://developer.atlassian.com/cloud/confluence/rest/v1/intro>) to get the pages you need, parse the bodies of the pages, and check if they contain necessary data/elements (by HTML or COnfluence storage format).

You can use <https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-search/#api-wiki-rest-api-search-get> with CQL query to find the pages or go per spaces basis (can be complex, if there is a lot of data).


Tags: cloud

confluence-cloud
Is there a way as an admin to control the search rankings to help "clean" up the search results?
Asked by Kevin:

I am working on a Confluence redesign for my company and I am interested in positively impacting the search function and user search results.

Am I able to control the search rankings as an admin? Am I able to restrict types of search results to appear?

I do enjoy in the Advance Search area, in "Add filter" and choosing "With title" is a helpful feature! Am I able to permanently upload that feature to the "Filter by" area?

Thank you for any support!


Answers:
author: Bal?zs Szak?l _META-INF_
body: Hi [@Kevin](/t5/user/viewprofilepage/user-id/5421313) ,

our app ([Advanced Content Navigator](https://marketplace.atlassian.com/apps/1218865/advanced-content-navigator-filter-pages-changes-statuses?tab=overview&hosting=cloud)) offers advanced filtering, including page title, create/update date, owner and more. While filtering a single or multiple spaces, you can save your filter criteria, and create "pinned" filters like pages with xy label, created in the last 30 days - and the page tree will show pages only match that criteria.

![SCR-20240710-mglk.png](https://community.atlassian.com/t5/image/serverpage/image-id/334635iCEB9ABDADF0CF14D/image-size/large?v=v2&px=999 "SCR-20240710-mglk.png")

You can insert this as 1 or more macros, or use the Space Navigator from the Apps menu.

![SCR-20240710-mgva.png](https://community.atlassian.com/t5/image/serverpage/image-id/334636iD0FB943E4E0D4FD0/image-size/large?v=v2&px=999 "SCR-20240710-mgva.png")

Let me know if this helps?!

Best Regards,

Balazs


author: Aron Gombas _Midori_
body: As far as I know, you have zero control over the ranking algorithm.

You may want to explain why to manually override the "default ranking"? Why and what pages do you want to elevate and suppress?

If we knew more, maybe we could suggest an alternative approach.


Tags: confluence-data-center

data-center

search