youngmon/atlassian-qna huggingface dataset:
Who creates the templates?
Asked by Stuart Waters:

I see on confluence a whole bunch of templates available, such as project plans, pre- and post-mortems etc. Our company has developed templates that are in the same vein, but a little different, perhaps complementary to the existing Confluence Suite. Is there someone in the business to talk to about our templates and whether they might be a good fit? How would I start that conversation and who with?

Thanks very much


Answers:
author: Jack Brickey
body: Hi [@Stuart Waters](/t5/user/viewprofilepage/user-id/5400818) ,

you could create an app and deploy in the Marketplace. There are a few vendors offering templates already. Atlassian provides the templates you see by default. Here is a link to explain the process of developing and app. [start-building-with-atlassian](https://developer.atlassian.com/developer-guide/start-building-with-atlassian/)

comments: author: Stuart Waters
body: Thanks. Will take a look at this. Appreciate the prompt response.


author: Scott Beeson
body: Sadly, *ONLY* admins can create and manage templates. There are no granular permissions for templates. It has been requested multiple times.

comments: author: Jack Brickey
body: IMO, this is reasonable to manage clutter that is inevitable in documentation systems. If it were implemented I would hope it would be a per user or group feature vs. Wild West approach.


Tags: cloud

confluence-cloud
All pages disappear when I change the home page for the space
Asked by Scott Beeson:

I have a new space that currently has 3 pages

* Welcome
* Tools
* Projects

My initial goal was to be able to see the "Home page" in the menu because I was afraid users wouldn't intuitively know to click on the space name at the top to get back to the home page. So that's why I created the "Welcome" page.

Now the problem is, when I go to change the home page to "Welcome", all the other pages disappear! Why is this and how can I fix it?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Reorder your pages under the Space Settings.

Move the other pages below the Welcome page and they will "reappear"

comments: author: Scott Beeson
body: But I assume I will no longer see the Welcome page? Which means I'm back exactly where I started. Not to mention I don't *want*all my pages as children of the Welcome page.


author: Scott Beeson
body: The solution was to use the "Include Page" macro.

Scenario {#toc-hId--407855495}
------------------------------

I wanted the home page to be in the main navigation. This is impossible due to the weird way Confluence links the navigation relatively to the Home Page.

Solution {#toc-hId-2079657338}
------------------------------

Leave your home page as the default (or set it back to \<space name\> home page). Create your new "Home" page (I called it Welcome). Design it however you want. Go to the actual home page by clicking on the space name. Clear all the content and then insert the "Include Page" macro. Point it to the newly created Home/Welcome page.


author: Scott Beeson
body: Changing the home page should not modify the menu at all.


Tags: cloud

confluence-cloud
Bug with emoji layout in page header?
Asked by Scott Beeson:

Emojis on pages seem to be causing layout issues. See image 1 below. Image 2 is the emoji highlighted in the inspector. Image 3 is after unchecking "display: initial" in the CSS for the element.

This happens on all pages with any emoji.

I disabled ad blockers and other extensions, so I don't think that's the cause.

Microsoft Edge latest.

Image 1:

![msedge_uWdJqwbU9F.png](/t5/image/serverpage/image-id/299432iB73634AED64016BD/image-size/large?v=v2&px=999 "msedge_uWdJqwbU9F.png")

Image 2:

![msedge_VhvQ6AFG3T.png](/t5/image/serverpage/image-id/299433i8DD914A22E2C2DE5/image-size/large?v=v2&px=999 "msedge_VhvQ6AFG3T.png")

Image 3:

![msedge_PVX1VLVz8w.png](/t5/image/serverpage/image-id/299434iF7F2FC6C3159F40C/image-size/large?v=v2&px=999 "msedge_PVX1VLVz8w.png")


Answers:
author: Scott Beeson
body: It looks like they (or something) fixed this. The element in question no longer has "display: initial", but instead it is "inline-block" as expected.


author: Nikola Perisic
body: Hey [@Scott Beeson _CIS_](/t5/user/viewprofilepage/user-id/5400682) ,

Is this causing an issue with other browsers? I'd ask Atlassian about this once

BR,

Nikola


Tags: cloud

confluence-cloud
How can I extract a list of all Confluence space names and the associated owners?
Asked by Robert Sirchia:

How can I extract a list of all Confluence space names and the associated owners?


Answers:
author: Benjamin
body: Hi [@Robert Sirchia](/t5/user/viewprofilepage/user-id/4592592) ,

As far as I know, there isn't an option in the UI. On-prem, I would use the DB queries to get that info. Here's an approach with API on cloud mentioned by another community member for a similar post.

<https://community.atlassian.com/t5/Confluence-questions/How-to-get-list-of-all-Confluence-spaces-and-their-admins/qaq-p/2107985>


Tags: cloud

confluence-cloud
Getting an error message "We've hit a snag" code is 1sjvkq When trying to publish a page
Asked by Clay McDermott:

I have permission![snag.png](/t5/image/serverpage/image-id/299426iB1D12C4717E90599/image-size/large?v=v2&px=999 "snag.png") to edit and post in this space but get this error:


Answers:
author: Trudy Claspill
body: Hello [@Clay McDermott](/t5/user/viewprofilepage/user-id/5400657)

Welcome to the Atlassian community.

Have you retried, as suggested in the message?

If the error has repeated, have you tried contacting the Confluence Administrator to have them open a support ticket with Atlassian?

The code in the message is not an error code. Rather it is a code inserted into the log files to help Atlassian find the messages added to the log files at the time your error occurred. That code doesn't tell us (users or Confluence administrators) anything about the actual error occurring.

comments: author: Clay McDermott
body: The code is still occurring in a different space when trying to publish the page. I am IT and have all admin Privileges. How do I submit a ticket?


author: Trudy Claspill
body: A Jira Administrator can submit a ticket at <https://support.atlassian.com/contact/#/>


author: Clay McDermott
body: Nope, I have tried that many times, it leads me to this page


author: Clay McDermott
body: After I put in the URL it provides a link to ask the community as the only option


author: Trudy Claspill
body: Are you an administrator for your Jira instance?

Only administrators can open support cases.


Tags: cloud

confluence-cloud
Can you add a voting functionality to the Lean Coffee Whiteboard?
Asked by David Gonzales:

As a scrum master I would like to see the voting functionality to be added to the Lean Coffee whiteboard so that team members can vote and the system can rank and display the votes in order.

Lucidchart has some good functionality, I have included an image for reference.

![Screenshot 2024-01-08 at 11.41.36?AM.png](/t5/image/serverpage/image-id/299416iD5E225F52326378D/image-size/large?v=v2&px=999 "Screenshot 2024-01-08 at 11.41.36?AM.png")


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@David Gonzales](/t5/user/viewprofilepage/user-id/5340836) and welcome to the Community!

Based on this post, I believe the team is working on the voting feature so hopefully we'll get it soon! Please consider joining the Confluence Whiteboards community group to get the latest updates :D

<https://community.atlassian.com/t5/Confluence-Whiteboards/%EF%B8%8F-What-s-new-and-what-s-coming-to-whiteboards/ba-p/2536171>

![Screenshot 2024-01-09 at 1.47.55?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/299535iA708129E78BCB3E8/image-size/large?v=v2&px=999 "Screenshot 2024-01-09 at 1.47.55?PM.png")


Tags: cloud

confluence-cloud
Copy product data, but skip attachments ?
Asked by Ari Raatikainen:

Is there a way to skip attachments being copied from destination to source and when using Copy product data in Jira ?


Answers:
author: Charlie Misonne
body: Hi Ari and welcome to the Atlassian Community!

According to the [documentation](https://support.atlassian.com/organization-administration/docs/copy-production-data-to-sandbox/) you can copy without attachments yes. There is an option for this.

Are you having issues copying data without attachments?

comments: author: Ari Raatikainen
body: Hi Charlie,

My question is about [Copy Jira data \| Atlassian Support](https://support.atlassian.com/organization-administration/docs/copy-jira-data/) where I cannot find similar option than available for data copying to Sandbox. In my case the test environment is another cloud instance not Jira sandbox.  


author: Luka Hummel - codefortynine
body: Hi [@Ari Raatikainen](/t5/user/viewprofilepage/user-id/5489268) and welcome to the community!

If you are willing to try a third-party app, you could try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2740724).

Deep Clone can clone whole project including their configuration schemes and issues across instances with its [Project Clone feature](https://documentation.codefortynine.com/deep-clone-for-jira/project-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2740724).

While Deep Clone can clone Attachments across instances, this option is unchecked by default.

comments: author: Ari Raatikainen
body: Hi,

Thanks for you reply.

I am familiar with deep clone. It's good but not serving the need in my customers case.


Tags: cloud

jira-cloud
Why is the Red Font in JIRA not Red consistently? Sometimes it is a shade of Brown
Asked by Murali Raman:

Why is the Red Font in JIRA not Red, and is not Red consistently? On some days, it is a shade of Brown and sometimes it is close to the Red color. Can your "Red" be updated to be more Red rather than looking towards colors that tend more towards Brown than Red?  

M


Answers:
author: Asmath Basha S
body: Hi [@Murali Raman](/t5/user/viewprofilepage/user-id/2868921) ,

Can you attach the screenshot for better understanding.   

I think you are talking about the Color changing in the Kanban board issues. In Kanban board the color will be changed based on the Due date or SLA of the ticket.


Tags: cloud

jira-cloud
I'd like to know all the filters that report a specific component.
Asked by Ren:

I have to create a new components that need to be in all the same filters of another component already in place, so I need to know all the filters to be updated.  
Is it possible?


Answers:
author: Jovin
body: Hey [@Ren](/t5/user/viewprofilepage/user-id/5533043)

That's a great question and one that's quite complex. From what I can find you will need to use a groovy script in the ScriptRunner Console.

See the original question here: <https://community.atlassian.com/t5/Jira-questions/How-to-find-all-JIRA-filters-that-include-JQL-for-a-custom-field/qaq-p/732061>


author: Sreenivasaraju P
body: Hi [@Ren](/t5/user/viewprofilepage/user-id/5533043) ,

are you on cloud or server/DC version?

comments: author: Ren
body: it's a DC version.


Tags: jira-unknown-hosting-type

unknown-hosting-type
how to resubscribe board which expired ..?
Asked by Sai Krishna Gudoori:

how to resubscribe board which expired ..?


Answers:
author: Asmath Basha S
body: Hi [@Sai Krishna Gudoori](/t5/user/viewprofilepage/user-id/5532893) ,

Can you please elaborate a bit for better understanding.


Tags: cloud

jira-cloud
How to change the default assignee at "applications" level
Asked by Ayush Pathak:

In my project for each applications there are different default assignee I need to change those assignee but I am not getting from where i can do


Answers:
author: Stephen_Lugton
body: [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949) if you go to 'Project Settings' in the left hand menu bar and then choose 'Details' from the next left hand menu bar you should be able to change the default assignee for all tickets in that project.

comments: author: Ayush Pathak
body: Hi Stephan that is for all the issues, But here there is a field called "Applications" so for each applications there are different default assignee but Idk from i can change that.


author: Ayush Pathak
body: [@Stephen_Lugton](/t5/user/viewprofilepage/user-id/5180770)


author: Stephen_Lugton
body: [@Ayush Pathak](/t5/user/viewprofilepage/user-id/5479949) you can do that through automation:

* Trigger: Field value change for "Applications"
* If: Applications = "First" - Action: assignee = "Assignee 1"
* Else If: Applications = "Second" - Action: assignee = "Assignee 2"
* Else If: ...


Tags: cloud

jira-cloud

jira-software
Jira cloud for Outlook unable to change user field
Asked by Robin_Janott:

Hi community!

I have a problem with my Jira - Outlook integration.

I use Jira software and have downloaded the "Jira Cloud for Outlook" app. I want to create a Jira issue from an email. The connection to my site is successful.

Now, I want the "Team" field to be displayed when creating tasks. This field is included in the schema configured in Jira. However, it is not visible in Outlook. Can anyone tell me why this might be? I can add or remove all other fields through the assigned schema.

For your information: the "Team" field is a locked field. (picture)

Thank you in advance

Robin


Answers:
author: Robin_Janott
body: ![jira-team.png](https://community.atlassian.com/t5/image/serverpage/image-id/332710i0B27D80D242EE758/image-size/large?v=v2&px=999 "jira-team.png")the picture


Tags: cloud

jira-cloud

ms-outlook
Missing story points in Backlog, Board and Workload by assignee
Asked by Noelia Curti:

Hi! I would appreciate if someone can help with this issue.

Last week I was able to:

\* See and inline edit Story Points in Backlog.

\* See sum of Story Points in Workload by assignee popup.

Now I can not see this info any more... I do not know what happened and do not find a way to add this back.

![jira2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332695i2C779D0C91AEB630/image-size/large?v=v2&px=999 "jira2.jpg")![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332696iD35FA4DF4A5549CC/image-size/large?v=v2&px=999 "jira1.jpg")


Answers:
author: Lisa Forstberg
body: Hi [@Noelia Curti](/t5/user/viewprofilepage/user-id/5111661)

I would have investigated the board settings first. Choose configure board (three dots top right on the board), then choose estimation. Maybe someone changed the estimation setting from Story points to something else?

![Screenshot 2024-07-01 at 14.31.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/332745i63E7635406CC6DE7/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 14.31.16.png")

best of luck

/L

comments: author: Noelia Curti
body: Hello Lisa! Thanks for the help!

Somehow this setting got lost... nobody changed but was missing. The issue got solved setting this back.


Tags: cloud

jira-cloud
The priority score field not appearing below the priority field value once the issue is created.
Asked by Shefali Tayade:

The priority score field not appearing below the priority field value once the issue is created.

The priority score value appears below the priority field while creating the new issue in the project, but it does not reflect after the issue is created. PFS.  


Answers:
author: Jack Brickey
body: Hi [@Shefali Tayade](/t5/user/viewprofilepage/user-id/5498724) , if you are an admin try clicking on the "configure" button at the bottom of the list of fields. This will allow you to configure the layout.


Tags: cloud

jira-cloud
Send Automatic Email Response With Issue ID
Asked by Miro Noordzij:

I'm setting up a ticketing system in Jira for a technical support team, the biggest part of our tasks consists of resolving issues of our clients which we get via our support inbox.

I now have setup an mail handler that creates an issue from every incoming email thread. The outlook mail server automatically sends a confirmation email.

My manager would like to include the issue id of the created issue in the automatic response and I can't find the solution for this.

Is there any way this can be accomplished?

Thank you so much, I look forward to your response.


Answers:
author: Charlie Misonne
body: Hi [@Miro Noordzij](/t5/user/viewprofilepage/user-id/5532906) and welcome to the Atlassian Community!

How exactly are you sending the confirmation email?
> The outlook mail server automatically sends a confirmation email.

Did you set up an automatic reply in Outlook or did you configure something in Jira?

You can configure a Jira automation rule to send an email to the original email sender each time Jira creates a ticket from the mail handler. In the email you can use {{issue.key}} as a reference to the created ticket.

[Jira automation - Send email](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email)

comments: author: Bill Sheboy
body: Hi [@Miro Noordzij](/t5/user/viewprofilepage/user-id/5532906) -- Welcome to the Atlassian Community!

Some additional information if you try the automation rule suggestion from Charlie:

You appear to be on a *Free license level for Jira Cloud*. If that is correct, there is a limit of 100 emails / 24 hours for the entire site for that license level. That includes all email: notifications, automation, new user invites, etc. If you exceed the limit, emails will halt for the remainder of the day.

<https://support.atlassian.com/cloud-automation/docs/automation-service-limits/>

Kind regards,  
Bill


author: Miro Noordzij
body: Dear [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263)

Thank you so much for the help, I'm gonna dive into the automation rules.

And to [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Thank you so much for the tip, as of now me and my team are still trying the services out but it's very likely will be going to upgrade.

Kind regards,

Miro Noordzij


Tags: cloud

jira-cloud
My Subscription expired how can i renewal
Asked by Sai Krishna Gudoori:

My Subscription expired how can i renewal and i don't know my admin user id , now i want renewal. How....?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>

Support Atlassian

<https://support.atlassian.com/>


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Automation > "Set" option doesn't work for Parent field
Asked by Cindy Kim:

I used the "Epic Link" field before in automation to auto-link to the parent epic when creating a specific issue.

After "Epic Link" was replaced with "Parent", I added the new field and tried to set the same epic but once I clicked the "SET" option, I couldn't search for any issues but only "Current Issue" and "Trigger Issue" showed up unlike it was in the "Epic Link."

Can't I set a specific epic or initiative in the parent field?

![SET.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332687i4FF322A782AC56EF/image-size/large?v=v2&px=999 "SET.jpg")

![jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332688iD44B8917DCF01893/image-size/large?v=v2&px=999 "jira.jpg")


Answers:
author: Bo Zhao
body: Hi [@Cindy Kim](/t5/user/viewprofilepage/user-id/5096953)

It seems the 'Parent' field does not return the proper Jira name on search, you can keep using 'Epic Link' though or you can try the Parent --\> COPY function, see if any of these works for you.

![Screenshot 2024-07-01 181109.png](https://community.atlassian.com/t5/image/serverpage/image-id/332697iEC19A9C4FE6727F2/image-dimensions/425x318?v=v2 "Screenshot 2024-07-01 181109.png")

comments: author: Vikrant Yadav
body: [@Cindy Kim](/t5/user/viewprofilepage/user-id/5096953) You can simply put the issue key/parent issue key, it works fine, parent field value will set for new issue.

![Screenshot 2024-07-01 at 3.24.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/332722i0061147AB33FCA4C/image-size/large?v=v2&px=999 "Screenshot 2024-07-01 at 3.24.44?PM.png")


Tags: cloud

jira-cloud
Your Atlassian Cloud products are suspended
Asked by KANG JONGGOO:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/332684iD2701075AE065769/image-size/large?v=v2&px=999 "image.png")

When I access our team site, the message 'Your Atlassian Cloud products are suspended' is displayed. Even when I access 'admin.atlassian.com', nothing is displayed in the product list.

How do I resolve this?

Please help me. Thanks.


Answers:
author: Trudy Claspill
body: Hello [@KANG JONGGOO](/t5/user/viewprofilepage/user-id/5532833)

Welcome to the Atlassian community.

It appears that your product subscription was not properly renewed. Was it a paid subscription or a free subscription?

The following post has some tips about how to address this for a site that was under a paid subscription.

<https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563>

comments: author: KANG JONGGOO
body: I am working on solving it through your link. Thank you for your reply.


Tags: cloud

jira-cloud
appoint deputy
Asked by Daniel Inderbinen:

Hello everyone

Is there a possibility to appoint a deputy in Jira or Atlassian in general? This person should then receive notifications over a certain period of time.

Or is there a other idea how to manage a deputy function.


Answers:
author: Bo Zhao
body: Hi [@Daniel Inderbinen](/t5/user/viewprofilepage/user-id/5401161)

So we use Jira filter subscriptions to manage critical Jiras and overall stats, and I find it works pretty well for us.

We create filters based on specific needs, like a filter for today's overdue blockers. The individual in charge will receive these filter results via email either daily or weekly, and these emails will be automatically forwarded to individual managers and/or the broader team, everyone shall check that email when they receive it, if I see my name on that filter list, I should really look at my over-due Jira now.

You may find more useful guide on Jira filters here: <https://support.atlassian.com/jira-software-cloud/docs/manage-filters/>

comments: author: Daniel Inderbinen
body: Hey [@Bo Zhao](/t5/user/viewprofilepage/user-id/2926611)

Thanks i will check this out :)


author: Trudy Claspill
body: Hello [@Daniel Inderbinen](/t5/user/viewprofilepage/user-id/5401161)

Can you provide more information about this "deputy" function? Who would appoint a deputy? What level of access would that person have? Please describe your use case in more detail.

comments: author: Daniel Inderbinen
body: Hey [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Sure...

A Jira User get a lot of Notifications, for example when he is added to a Ticket, Workflow or named on a Page.

If this employee is on vacation or has other absences, it would be an advantage if someone else received this information.


author: Trudy Claspill
body: Thank you for that clarification.

I don't think there is currently a function like that built in to Jira.

You could have the vacationing user set up rules in the email client to forward emails from your Jira system to another user.


Tags: cloud

jira-cloud