youngmon/atlassian-qna huggingface dataset:
What is the latest Bamboo remote agent version ?
Asked by Siva_Nagineni:

What is the latest Bamboo remote agent version ,

could you please share it.


Answers:
author: Eduardo Alvarenga
body: Hello [@Siva_Nagineni](/t5/user/viewprofilepage/user-id/4860244)

The Bamboo remote agent will follow the same version as the Bamboo server. So if you are on 7.2.4, your agent will be on that version. If you are on 8.2.4, then your agents will follow.

#### Automatic update of remote agents {#toc-hId-150119253}

For Bamboo 6.10 and later, remote agents are updated automatically. Remote agents automatically detect when a new version is available and downloads new classes from the server. However, Bamboo 6.10 also brought an important remote agent wrapper update. Hence if you're upgrading Bamboo from versions earlier than 6.10 to 6.10, or later, you must reinstall the wrapper on remote agents manually to benefit from the wrapper update.

Regards,

Eduardo Alvarenga  
Atlassian Support APAC

comments: author: Siva_Nagineni
body: Could you please share complete Bamboo remote agent tar or bin file latest 8.2.4


author: Eduardo Alvarenga
body: Hi [@Siva_Nagineni](/t5/user/viewprofilepage/user-id/4860244),

The remote agent jar installer must be downloaded directly from the Bamboo Server as described in the following doc:

* [Bamboo remote agent installation guide](https://confluence.atlassian.com/bamboo/bamboo-remote-agent-installation-guide-289276832.html)

You can also find minimal versions of the installer at:

* <https://packages.atlassian.com/maven/repository/public/com/atlassian/bamboo/atlassian-bamboo-agent-installer>

The public version is minimal and will require the initial bootstrap to sync more files from the Bamboo Server. That's the reason we recommend you use the one that is generated by your server as it is more complete.

Best regards,

Eduardo Alvarenga  
Atlassian Support APAC
Bamboo Server upgrade, error aftre install - Service-SPecific error code 1
Asked by Pranjali Arnalkar:

We have started Bamboo Server upgrade.  
Bamboo version was 6.7.2 hence we can directly go to the latest version installation 8.2.4  
on Windows 64 bit

We performed steps as per : <https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html>  
We are getting issue at the last step , which is:  
If previous version of Bambo was executed as Windows service then configure Bamboo to run as a service on Windows, using the service.bat executable.

We tried to run StartBamboo and we are getting this error : net helpmsg 3547, Service-SPecific error code 1  
We tried starting service from services.msc as per the suggestion , but still same error : Service-SPecific error code 1


Answers:
author: Eduardo Alvarenga
body: Hello [@Pranjali Arnalkar](/t5/user/viewprofilepage/user-id/4984613), welcome to **Atlassian Community!**

The **Service-SPecific error code 1** error is pretty generic and doesn't tell us much.

Make a copy of the current **\<bamboo-home\>/log/atlassian-bamboo.log**, then as an immediate action, restore Bamboo from your snapshot/backup so you can recover the operation.

Then, check your saved **atlassian-bamboo.log** for any message that may indicate what's wrong with it.

Remember that **Bamboo must have a valid, current licence, before attempting any upgrades**, otherwise, it will fail.

If you have a valid, commercial subscription of Bamboo (not a Starter licence) I advise you to open a ticket with <http://support.atlassian.com/contact> and we'll be happy to assist.

Thank you,

Eduardo Alvarenga  
Atlassian Support APAC

comments: author: Pranjali Arnalkar
body: Hi Eduardo

Thank you for your help with the question.

We have a Bamboo server where services were not working and when we tried to do the upgrade we faced the error.

When we go to check the error files we dont have any log for the current actions in the **\<bamboo-home\>/log/**folder

There are some log files from 2021

Could you please suggest what we can do ?

Thank you

Pranjali
Measure number of users to see an incident
Asked by Elias Szabo-Wexler:

Is there a way to measure the number of page loads for either a statuspage homepage, or a specific incident during an ongoing event? I'd like to understand how much traffic our statuspage is receiving.


Answers:
author: Jesse Klein
body: Hello Elias,

Thanks for the question and welcome to the community. Currently, Statuspage does not have a way to track page clicks or traffic.

There is a way, however, to add Google Analytics for your page so that you can have it tracked through there: <https://support.atlassian.com/statuspage/docs/change-page-settings/>

At the bottom of that document, it talks about Google Analytics. Please take a look! I hope that you have a nice rest of the week!

Regards,  
Jesse
The color descriptions of different major outages (downtime)
Asked by gayane_karapetyan:

Hi everyone,

I'm trying to find out how much is the downtime of major outages, when they are red/yellow/orange? Starting from how many minutes/hours the status is red, yellow or orange ?

And what exactly means 'No data exists for this day', if the status is blue?

Thanks in advance. I'll really appreciate your help!

![2022-04-15 16_11_02-Clario Status-red.png](/t5/image/serverpage/image-id/193112i5A554CAA018716AD/image-size/large?v=v2&px=999 "2022-04-15 16_11_02-Clario Status-red.png")![2022-04-15 16_12_05-Clario Status-yellow.png](/t5/image/serverpage/image-id/193113iC02E8EAC7FB91012/image-size/large?v=v2&px=999 "2022-04-15 16_12_05-Clario Status-yellow.png")![2022-04-15 16_13_10-Clario Status-orange.png](/t5/image/serverpage/image-id/193114iAA187A8D5FC60FD1/image-size/large?v=v2&px=999 "2022-04-15 16_13_10-Clario Status-orange.png")


Answers:
author: Stephen Sifers
body: Hello [@gayane_karapetyan](/t5/user/viewprofilepage/user-id/4879235) and welcome to the Community!

This is a great question, and you're not the first to ask about this. We do have other posts which have answers that help give options into what you're looking for. You can find those posts at:

* <https://community.atlassian.com/t5/Statuspage-questions/Export-Data-Report-on-historical-availability/qaq-p/1785703>
* <https://community.atlassian.com/t5/Statuspage-questions/Export-Report-All-Component-Availability-Metrics/qaq-p/1574053>

We also have documentation around this that can be found at [Display historical uptime of components.](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/)

Lastly, since Statuspage is driven by either a manual update or an integration it won't be your reporting engine for incidents, outages, or failures. The best place to gather exact and precise information would be to report on the ticketing system or monitoring system that feeds information into Statuspage.

Regards,  
Stephen Sifers

comments: author: gayane_karapetyan
body: Hi [@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523) , thank you so much. Your answer helped me a lot!
Create Incident via email?
Asked by Leo Chan:

Is it possible to create incident via email? There is API endpoint for incidents and there is email integration to toggle components.  

<https://developer.statuspage.io/#operation/postPagesPageIdIncidents>


Answers:
author: Abraham Musalem
body: Hey Leo,

Thanks for reaching out. Abraham here with Statuspage support. We offer the ability to automate components using email. See here for details:  
<https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>  

We however do not support creating incidents using email.  

Cheers,

-Abraham, SP support
Audience Specific and General Questions
Asked by Wes Jordan:

* Do users count against your Atlassian license or just team members? <https://community.atlassian.com/t5/Statuspage-articles/Coming-soon-Statuspage-migration-to-Atlassian-account/ba-p/1412648>
* Are there integrated metrics available such as new users, page views, etc or just via Google Analytics?
* Is support available via phone or just via email/community?
* Has anyone integrated Statuspage with a chatbot?

Thanks in advance


Answers:
author: Darryl Lee
body: Hi [@Wes Jordan](/t5/user/viewprofilepage/user-id/4873141) ,

This is Darryl. I am here to help.

* After the migration to the Atlassian site, Statuspage still bills separately. The User Management on the Atlassian site will only affect the Team Members of Statuspage.
* On Statuspage, there's a built-in feature, [Page Analytics](https://support.atlassian.com/statuspage/docs/what-are-page-analytics/), which provides insight into your page performance with subscriber data and the number of incidents/maintenance. If you are looking for more, it would be great to integrate with Google Analytics.
* Our Support Team only offers the Ticket Support and the Community available.

For more discussion, please feel free to reach out to Statuspage Support via [this link](https://support.atlassian.com/statuspage/) and my colleague will help you from there.

Hope this helps.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian

comments: author: Wes Jordan
body: Thank you that's very helpful.


author: Darryl Lee
body: Glad to know you find it useful.

Have a great day! [@Wes Jordan](/t5/user/viewprofilepage/user-id/4873141)
Is there a way to change incidents to events
Asked by Dustin Coffey:

I'm looking for a way to change "incidents" to "events" . Is this possible?

Thanks!


Answers:
author: Jonathan Franconi
body: I believe the poster is asking if its possible to use a different term for Incidents - instead of Incidents - use Events. Similar to what AWS has done as they no longer use "Incidents" they use Events as the term.

comments: author: Dustin Coffey
body: Correct, management doesn't like the word "incidents" :)


author: Jonathan Franconi
body: Agree. This should be customizable.


author: Summer Hogan
body: Hi [@Dustin Coffey](/t5/user/viewprofilepage/user-id/4871909) - did you try the Move Issue function? That might work.

comments: author: Dustin Coffey
body: I'm not sure where that is, can you point me in that direction? Thanks!
Calling end point get unsubscribe list which includes the subscription list
Asked by MadhuChakravrarthi:

1) i have called the get unsubscribers end point which includes the subscriber list.

(GET /pages/{page_id}/subscribers/unsubscribed)

2) While i was doing the unsubscribe ,API response returning purge_at is null

Can you please explain why the api endpoint unsubscribers returning the subscription list


Answers:
author: Abraham Musalem
body: Hey [@MadhuChakravrarthi](/t5/user/viewprofilepage/user-id/3863100) ,

Abraham here with Statuspage support. Thanks for reaching out. It is expected that it would return a list of unsubscribed users. If you have any particular issues, it might be best if you submit a support ticket at support.atlassian.com so we can take a look.   

Cheers,

- Abraham, SP Support
Is it possible for Status Page to work other Subject Line entries other than "Down" and "UP"?
Asked by Courtland Moore:

I want to integrate Data Dog alerts to Status Page but I don't think the subject line can be modified for "Down" and "Up" status. Instead Data Dog emails have "Triggered" and "Recovered". I want to see how to get status page to accept "Triggered" and "Recovered" for "Down" and "Up" status.


Answers:
author: Siddhartha Mohapatra
body: Hi Courtland,   

This is Siddhartha from Statuspage, Happy to help you!   

Unfortunately, it is not currently possible to use component automation with words other than UP \& DOWN. However, We do have a suggestion/feature request opened with the engineering team for the same. Here is the ticket for reference STATUS-32.   

<br />

Thanks   
**Siddhartha Mohapatra**   
Senior Cloud Support Engineer  
![](https://wac-cdn.atlassian.com/dam/jcr:4d5bf146-aa3a-453a-8628-28bdcf1f26a9)  
[Learn new skills with Atlassian Training \& Certification](https://www.atlassian.com/university?utm_source=support_ticket&utm_medium=link&utm_campaign=select_support)
Set start and stop time on an incident/backfilling incident ? Also choose component on backfilling?
Asked by Jim Rubinsson:

Hi!

1. Can you set start/stop time on an incident?

2. Can you set start/stop time when backfilling an incident?

3. Can you choose component on backfilling an incident?


Answers:
author: Jesse Klein
body: Hello Jim,

Welcome to the community and thanks for the questions. Let me try to address each one below:

1. Can you set start/stop time on an incident?   
Incidents do not have start on stop times like a maintenance would. The reason for this is that an incident would typically have a variable time. We have integrations with things like Opsgenie and Pagerduty that can change the incident status based on other triggers but we don't have any specific start and stop times that you can set up. Essentially, when you start the incident is the start time and when you resolve the incident is stop time. You can edit the times after the incident is closed so that you can fine tune the start and stop times.

2. Can you set start/stop time when backfilling an incident?

3. Can you choose component on backfilling an incident?

These two questions actually share a similar answer so I will answer them together. The backfilling tool that we have is a good tool if you do not care about the details. It's helpful for when you want to bring in a lot of old incidents just for completeness on your page but you cannot get into the details with that. If you do want to "backfill" an incident with all the details, I suggest looking at this article: <https://community.atlassian.com/t5/Statuspage-questions/Why-isn-t-it-possible-to-choose-components-on-backfilled/qaq-p/1835098>

This talks about the steps you can take to backfill an incident, add the components, edit the start/stop times, etc.

Hopefully that all helps! I hope you have a great day!

Regards,  
Jesse
Statuspage : what is a metric ?
Asked by Sebastien Fid:

Hello everyone,

I have one question about ''metric'' function in statuspage offer.

The offer below gives ''25 metrics''. What is a metric and its usefulness please in statuspage ?

![2.png](/t5/image/serverpage/image-id/190907iECB92AA8DA6BD579/image-size/large?v=v2&px=999 "2.png")

Best regards,

Sebastien Fid?le.


Answers:
author: Mikael Sandberg
body: Metrics is data that you want to display on the your Statuspage, for example:

* API response time

* Web server uptime

* Average time an outbound request sits on a queue

* Max time an incoming piece of data sits on a queue before ingested

* Average time before first reply on customer support requests

* Current exception rate of all requests

You can learn more about metrics [here](https://support.atlassian.com/statuspage/docs/what-are-system-metrics/).


Tags: metric
10DLC compliance
Asked by David Loper:

Is statuspage registerd for the FCC's 10DLC rule? Does it use the same code for ALL statuspage entries or does it use a unique registration for each customer. For example if I do a lookup on USShortCodeDirectory it shows up as statuspage. Is that universally the SMS code? Are there others?  

Is 78774 (and any other) number registered in the FCC's 10DLC database?

I'm getting pressure from our security team and lawyers to validate compliance with FCC's 10DLC rule.

As a side note, Is Opsgenie/JSM also registered?   

Please point me to the appropriate FAQ or compliance statement.


Answers:
author: David Loper
body: Also, they are requesting that Statuspage messages on behalf of our institution be registered to our institution, is that possible? Is there a legal position that allows us to send messages in compliance using statuspage's 10DLC registration? I'd hate to have to disable this feature.
New Relic API v2
Asked by aaron_milam:

New Relic's api v1 has been deprecated. When will Statuspage begin supporting v2?

I'm having trouble connecting Statuspage with New Relic, and at the moment I believe it's because I can't get a legacy API key.

Thanks!


Answers:
author: Mubeen Mohammed
body: Hello [@aaron_milam](/t5/user/viewprofilepage/user-id/4839650)   
This is Mubeen. I will be happy to help you.  

As I understand you are currently facing issues connecting with Statuspage as Newrelic API V1 is deprecated. Rest assured that our engineering team is already notified with a feature request for this and STATUS-17 is the ticket id for your reference.   

Regards,

Mohammed Mubeen  
Support Engineer, Atlassian

comments: author: aaron_milam
body: Thank you, I appreciate it!


author: Thibaut Lambart
body: No news ?

comments: author: Mubeen Mohammed
body: Hello [@Thibaut Lambart](/t5/user/viewprofilepage/user-id/4979111)   
This has already been raised as a feature request to our concerned teams and it is under review at the moment. STATUS-17 is the ticket id for your reference.   

Regards,

Mohammed Mubeen  
Support Engineer, Atlassian


author: Mubeen Mohammed
body: Happy to help :)

I hope you have a wonderful day!  

Regards,

Mohammed Mubeen  
Support Engineer, Atlassian


Tags: newrelic
Statuspage : questions about security
Asked by S?bastien Fid?le:

Hello,

I have two questions about statuspage using linked to security.  
If a crash server or other problems occured in statuspage service :

- The restart service needs how many times : Maximum downtime in terms of working days or hours ? Are they standards of security management ?

- Datas saved in the statuspage will be losed in crash server case or others problems disturbing the service ? In positive case, which quantity of datas will be losed in the statuspage (in terms of past working hours or days) : Maximum Data Loss in terms of working days or hours?

My organisation is health data host certified and needs to know these two critical informations.

I don't found answers in security pages : <https://www.atlassian.com/software/statuspage/security>

Thanks in advance,

Sebastien.


Answers:
author: Shivam Naik
body: Hi [@S?bastien Fid?le](/t5/user/viewprofilepage/user-id/4812354) ,

Happy to help!

-The service is hosted on the cloud and utilizes Failovers as a means of preventing downtime, and data is protected per the Security document here <https://www.atlassian.com/trust/compliance>.

-Engineering carries backups, so in the event of an outage, we would be able to assist in restoring the site. But again, this is hosted on the Cloud, so there are failovers in place to prevent an entire system crash. In the event you suspect something is happening, this would be the place to follow those issues <https://metastatuspage.com/>.

Please let me know if you have any follow up questions!

comments: author: Sebastien Fidele
body: Hello Shivam,

Thanks for your return. I deduce thus there are not quantified commitment in terms of duration of intervention and data recovery.

I have another question about activity log in statuspage.   
It is possible to see the actions of each admins but I would like to know if it is also possible to see **connexions of each users/admins with dates and hour without them operating actions on the page** ?

Thanks in advance,

Best regards,

S?bastien Fid?le.


author: Shivam Naik
body: Hi [@S?bastien Fid?le](/t5/user/viewprofilepage/user-id/4812354) ,

Statuspage will logs actions listed on this page <https://support.atlassian.com/statuspage/docs/view-the-activity-log/>, all of which are logged regardless of whether a user takes direct or indirect action on something on the site. Is that what you mean by your last question?

Please let me know, and I will follow up!
Schedule Maintenance Notifications
Asked by David Stuart:

Is there a way to not send out a notification as soon as the maintenance is scheduled? For example, I would like to schedule a full year's worth of monthly events (create 12 unique maintenance events), but only have notifications sent 24 hours and 1 hour before the maintenance starts.

Is this possible or do I have to wait and create one each month the day before the planned maintenance?

Thank you


Answers:
author: John M
body: Hi David,

The notifications that are sent out immediately when a new maintenance event is scheduled can be disabled by unchecking the 'send notifications' checkbox. You can then choose to *only* send notifications an hour before maintenance start and at the start of the maintenance by leaving the "At the start time" and "An hour before" boxes checked.

![sp_maint.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/189918i29E7CC5982D444DA/image-size/large?v=v2&px=999 "sp_maint.jpeg")
How to reduce initial Statuspage load time?
Asked by Junzhong Loo:

The issue we are having now is that the initial load time of our StatusPage is slow, taking up to 15 seconds on the first load on desktop and up to 20 seconds on mobile.

<br />

Our Statuspage has about 50+ components with a metrics chart.

Use a few tools and found out that there is around 6k+ DOM objects.   

<br />

Did some research and apparently, we will be able to reduce the number of objects by using custom HTML, displaying only x days instead. However, we are exploring other ways where we can improve page speed.


Answers:
author: Abraham Musalem
body: Hey [@Junzhong Loo](/t5/user/viewprofilepage/user-id/4679891) ,

Thanks for reaching out. It might be better if you submit a support ticket to support.atlassian.com so we can take a look since we'll need to ask for some more spesific info. You can mention that you want to talk to me, Abraham, in the ticket.   

Cheers,

- Abraham, Statuspage support
How to Auto approve translations with LocaliseJS
Asked by Renan Tateoka:

According to LocaliseJS (<https://help.localizejs.com/docs/labels#section-triggers-actions>), we can enable auto approve translations.

Do you know if StatusPage can support that?


Answers:
author: Shivam Naik
body: Hi [@Renan Tateoka](/t5/user/viewprofilepage/user-id/4835905) ,

Happy to help!

I would recommend submitting a Support ticket so that we can properly connect your account to the request, but the ability to auto approve translations is not currently available in the product; however, we have a Feature Request I can add you to. There is no ETA currently, but adding your company account to the ticket will allow you to get updates regarding it.

Please let me know if you have any follow up questions!
Historical status
Asked by Yuri Blokland:

With enabling historical status on a component it defaults to show the last 90 days. However this is mostly to much in components that we want to show there. Is it possible to edit this default to for example 7 days?


Answers:
author: Ashish Shetty J
body: Hi Yuri,  

Thanks for reaching out to Statuspage.  
Unfortunately, we show a full 90-day history of Uptime Showcase by default, and I'm afraid currently there are no direct options or toggles to change this to a shorter period of time.  

We do however have an open feature request for the ability to Show fewer days in Uptime showcase with the reference ID STATUS-110.

It may be possible to craft your own custom CSS or HTML to show a shorter period of time. However, we do not have any prebuilt code on hand, so this would require some investigation with a frontend developer on your team.  

Thanks,  
Ashish