youngmon/atlassian-qna huggingface dataset:
How can a customer open an article directly in confluence from the service desk portal
Asked by Markus Farnung:

Our service desk project is linked to a confluence space.

If a customer is searching for a topic he is seeing the solutions from the knowledge base as expected.

If the customer is clicking on the link of an article, the article is opened in the context of the service desk portal. That means e. g. the width of the article is restricted.

My question: How is it possible for the customer to open the article directly in confluence? Is it possible to automatically add a link to the article in confluence?

By the way: in confluence the page title contains a link to the page itself. But this link is not working, when the article is displayed in the context of the service desk portal.


Answers:
author: Mike Bowen
body: Hi [@Markus Farnung](/t5/user/viewprofilepage/user-id/1149159)   

The customer can't access your confluence space unless they are a licenced user of your Confluence, (licenced = paying), which is not practical as they would also have access to other internal content. The way it is working it is correct.

In **Jira Service Desk** under **Project Settings**

1. under **Knowledge Base**
2. Link a Confluence Space - **Set to Link to a Confluence space**
3. Under Access, **Everyone with access to your se** **rvice desk can read articles without a Confluence licence.**This option is best if you want to share knowledge base articles with your customers.

If you choose the other option (only licenced users who have access to the space), then only the people paying (internal staff) would have access, which is not practical.

![knowledge base.png](https://community.atlassian.com/t5/image/serverpage/image-id/74651i6E360AB7722FAD74/image-size/large?v=v2&px=999 "knowledge base.png")

The width problem of the external knowledge base post is something I have raised with Atlassian. They don't seem to care that the external page for customer is too narrow. It is ridiculously narrow at 800px, of which 100px is dead space and only 600px is the content for the knowledge base post).  

Full width in Confluence is truly a luxury for paying or licenced users.

A workaround is to tell your customers using the knowledge base to use page zoom or (ctrl+mouse wheel to zoom in and out).

-Mike


author: Ravi Sagar _Sparxsys_
body: Hi [@Markus Farnung](/t5/user/viewprofilepage/user-id/1149159)

How your Confluence licensed and configured? Is it publicly available?

Ravi

comments: author: Markus Farnung
body: Hi Ravi,

thanks for you answer.

As far as I know we have a server license and using Confluence only within our company.

In the permissions of the related space the option "Any active user can view this space" is activated. Also the option "Public Access" is set to "View all".

Markus


Tags: confluence-server

jira-service-desk

server
Variables not working in Create a Template macro
Asked by Caroline C:

Hello,

I'm new here and I don't know if it's the right place to ask for...

but I have the same problem on a Confluence Data Server configuration.

It's not only for @currentDate but also for all the other variables suggested in the interface.

It's the first time I use this option in a 'create from template' button so I can't tell if it was ok before...

Am I missing something obvious?

Thanks,

Caroline


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Caroline C](/t5/user/viewprofilepage/user-id/3635691)

When you use a variable on a template, then in when you choose that template you have to fill in all the field, prior of pushing the create button. Then all your variables will be populated:

![template.png](https://community.atlassian.com/t5/image/serverpage/image-id/161859i38622A5B2AD1E81C/image-dimensions/515x255?v=v2 "template.png")


Tags: data-center
INSERT LOGO
Asked by Chiara Pedevilla:

how can i insert my Logo (that is an image on my PC) on header and/or footer?

I've tried custompagecontent.action but with no result


Answers:
author: Shannon S
body: Hello Chiara,

Welcome to Atlassian Community. It's nice to meet you!

The *custompagecontent.action* page you refer to at **Settings \> Look and Feel \> Header and Footer** is the correct place to add your logo:

**![CleanShot 2019-12-03 at 17.02.27.png](https://community.atlassian.com/t5/image/serverpage/image-id/74901iB4C3A6B4E5A34A94/image-dimensions/505x168?v=v2 "CleanShot 2019-12-03 at 17.02.27.png")**

Note that according to these instructions, you need to first attach the image to a page or on the internet in order to use it. You will not be able to reference a local copy here, and if you were to, it would not be visible by anyone who does not have direct access to your PC.

If you're still having trouble, can you show me the header code you're using?

Regards,

Shannon


Tags: cloud

confluence-cloud
Current status
Asked by C?ssio Carlos de Oliveira Nazar?:

Hello

<br />

I use the plugin to generate a user guide I made some responsiveness changes in CSS and crashed the processes.

I would like to know what to do to get help or how to unlock the processes and continue.

thanks


Answers:
author: Nic Brough -Adaptavist-
body: I am afraid we need more information on your systems before we can start to work out what might be wrong here. I will try to keep the questions short:

* What plugin?
* What responsiveness changes?
* What processes have you crashed?
* What have you looked at to try to fix this that might help?
* What do you see when you try to get back into Confluence?
* What does the Confluence log say the problem is? (Assuming it is server and you can see the log)

comments: author: C?ssio Carlos de Oliveira Nazar?
body: Answering the questions asked.

What plugin?  
Instant websites

What responsiveness changes?  
CSS Changes (using [@media](/t5/user/viewprofilepage/user-id/2657427))

What processes did you crash?  
Inclusion in CSS (from the mentioned plugin).  
After clicking the publish button the status is locked as Pending

What did you look for trying to correct this that might help?  
I can't do much because the process is queued so any landings I make will depend on the completion of the process that is stuck.  
Note: I don't think it was the CSS code that caught the updates.

What do you see when you try to return to Confluence?  
Confluence does not change anything, only updates that are not processed as they are waiting.  
Look image:

![pendentes.png](https://community.atlassian.com/t5/image/serverpage/image-id/74450i90E2039E8C0EE249/image-size/large?v=v2&px=999 "pendentes.png")

<br />

What does the Confluence log say is the problem? (Assuming it's server and you can see the log)  
I can not check the log.


author: Nic Brough -Adaptavist-
body: I'm afraid I'm stuck, with no log and no experience with that app, I can't do much.

Have you raised this with the authors (Glintech)?
Code Block Macro - Syntax Highlighting for IDL
Asked by Jennifer Killeen:

Hi,

IDL is not included as a language in the code block macro on Confluence. Is it possible to add this?

Best wishes,

Jen


Answers:
author: Dominic Lagger
body: Hi [@Jennifer Killeen](/t5/user/viewprofilepage/user-id/3589271)

For confluence cloud, this isn't possible: [Code Block Confluence Cloud](https://confluence.atlassian.com/confcloud/code-block-macro-724765175.html)

For confluence server, you can add new languages here: [Code Block Confluence Server](https://confluence.atlassian.com/doc/code-block-macro-139390.html)

Regards,

Dominic


Tags: cloud

code-macro

confluence-cloud
Label Analysis for a Space
Asked by Patrick Hampel:

Hello,

I'am beginner with confluence and just received the editor-position for my team. We are using Confluence to create documentations about technical environments. This week we achieved the milestone of 1.200 sites. And now we are struggling, because some of us missed the labling!

So I'm looking for an option to get a summary of all pages and their labels of the space. Is this possible with the integrated tools and macros? Do I have to contact an admin? How can he do such a query?

Sincerely

Paddi


Answers:
author: Mike Bowen
body: Hi [@Patrick Hampel](/t5/user/viewprofilepage/user-id/3656137)

It would be very useful indeed in Confluence Cloud, but alas, it seems it is not possible. See this post. Looks like a request by many but one needs to vote on it.

* [CONFCLOUD-43823](https://jira.atlassian.com/browse/CONFCLOUD-43823)

Please vote and comment on that with your usage case.

- Mike


author: Jeff Turner
body: I can't think of a way of listing all pages and their labels. It would be trivial to do with SQL if you could query the Confluence database:
>
> ```
> SELECT label.name, content.title FROM label JOIN content_label USING (labelid) JOIN content USING (contentid) ;
> ```


Tags: label

questions-for-confluence

report

tag
Why do we see these search peculiarities?
Asked by Sune M?lgaard:

For a client, we are investigating some strange search behaviour in Confluence.

Searching for the Space "IT \& Software", that Space does **not** show up when writing "IT \& ..." - actually, it doesn't show up until the whole title is completely written. It **does** show up, however, writing the full word "Software".

Along the same lines, searching for the Space "Legislation \& Standards" only shows it upon writing the whole word "Legislation" or the whole word "Standards".

Is the latter case expected behaviour? I.e. whole words only?

As for the first example, why doesn't "IT", by itself not show the relevant Space?

Surely, the following is **not** supposed to be expected behaviour, is it?

![Udklip.PNG](/t5/image/serverpage/image-id/74410iFE45EB52FE2CE05D/image-size/large?v=v2&px=999 "Udklip.PNG")

Best regards,

Sune M?lgaard  
Translucent ApS


Answers:
author: Jeff Turner
body: Have you reindexed Confluence recently?

What version of Confluence are you using?

comments: author: Sune M?lgaard
body: Hi Jeff,

Thank you for asking.

Problem was present in 6.15.7, where we tried reindexing both by just clicking, **and** by removing the index folder and clicking.

We are now at 7.1.0 and have tried the same things, again to no avail.

Best regards,

Sune M?lgaard  
Translucent APS


author: Jeff Turner
body: I see the same behaviour searching for 'IT \& Software' in Confluence 7.1.0. It seems the search stemmer is throwing away the '\&'.

Confluence is using a pretty old version of Lucene and search-related feature requests, like <https://jira.atlassian.com/browse/CONFSERVER-14910> are 10+ years old, so I think that's just the way it is.


author: Sune M?lgaard
body: Hi Jeff,

Thank you for confirming and clarifying - I shall proceed to accept your answer :-)

Best regards,

Sune M?lgaard  
Translucent ApS


author: Paul Stallworth
body: It looks like the releases for Confluence 7 are still running Lucene-4.4.0 but there is a [request to upgrade to 7.5.0.](https://jira.atlassian.com/browse/CONFSERVER-57452) Maybe since Jira 8 got a Lucene upgrade it will be easier to get it into Confluence 7.


Tags: confluence-server

server
Cannot delete a space
Asked by Natalie Potter:

Hello!

I am new to Confluence and I am trialing it - I have created some spaces but the first spaces I made had the term "docs" in the name and I seem to be unable to delete these now I have understood how confluence works and I am creating a navigational structure that works better for me.

I have not touched the theme settings I have only created a trial account in the past week and this seems such a major inconvenience considering I have just created these and have spent about half an hour trying to work out how to delete them.

I created two new spaces that did not use the term "docs" and these I can manage and have permissions to.

Any advice greatly appreciated as I feel like I am missing something basic?

Thank you

N@


Answers:
author: Ste Wright
body: Hi [@Natalie Potter](/t5/user/viewprofilepage/user-id/3655843)

Are you on the free version of Confluence in Cloud?

If yes, any space you create after the creation of your instance you should be able to delete:

1. Go to the space and select "Space Settings" from the left-hand menu
2. Under Overview, select "Delete Space"
3. Follow the instructions

If this space was the "first" space you created however (when you first created your instance), there is a known bug which prevents you deleting the space. See [CONFCLOUD-68319](https://jira.atlassian.com/browse/CONFCLOUD-68319) for more details.

If this isn't a free instance and you're still seeing the issue, let us know so we can assist further!

Ste


author: Dominic Lagger
body: Hi [@Natalie Potter](/t5/user/viewprofilepage/user-id/3655843) and welcome to the atlassian community!

I assuming, that you are using confluence on cloud version. Deleting a space is very easy, if you have the permission to do this. But if you created the space, I think you should have the permission to delete it as well.

Here is the documentation to [delete a space.](https://confluence.atlassian.com/confcloud/delete-a-space-724764816.html)

Hope this helps.

Regards, Dominic


Tags: new-to-confluence
Images in comments broken or just badly designed?
Asked by Thomas Richter-Trummer:

Recently the way images are embedded in comments has been changed, but it makes the usage very hard to use.

You have no whatsoever influence over positioning, size etc anymore, do other confluence cloud user have similar problems? Can we get back the functionality (from about 2 weeks ago) or disable the new "features"?


Answers:
author: Thomas Richter-Trummer
body: For example arranging images next to each other, like the following, is not possible anymore in the comment section of confluence cloud:

![Untitled.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/74401i85CF979750F8E614/image-dimensions/181x98?v=v2 "Untitled.jpg")![Untitled2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/74399i7C2005BE90746D81/image-size/large?v=v2&px=999 "Untitled2.jpg")![Untitled3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/74402iB04EF0C1847661EE/image-dimensions/180x92?v=v2 "Untitled3.jpg")

instead the images are arranged in the center, this weird handlebar on the side is no help at all:

![new_image_alignment.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/74404i3F89625461805AED/image-size/large?v=v2&px=999 "new_image_alignment.jpg")


Tags: comment

confluence-cloud
Macro javascript does not work on confluence android app
Asked by Neeraj Bodhe:

As per the confluence developer guide, we have followed the given steps on below URL to run custom macros on mobile devices :

ConfluenceMobile.contentEventAggregator.on("displayed", function() {});  
URL: <https://developer.atlassian.com/server/confluence/making-your-macro-render-in-confluence-mobile/>

Custom macro javascript works fine using mobile chrome browser but doesn't seem to be working on the confluence server mobile app due to javascript code not getting executed.

Is there a way to execute the javascript files on the app using macros?


Answers:
author: Sven Schatter _Lively Apps_
body: Just a hint: It's probably better to ask development related questions on the [Developer Community](https://community.developer.atlassian.com/). :)

comments: author: Neeraj Bodhe
body: [@Sven Schatter _Lively Apps_](/t5/user/viewprofilepage/user-id/1169931) thank you,

posted - <https://community.developer.atlassian.com/t/macro-javascript-does-not-work-on-confluence-android-app/33895>


Tags: android

app

confluence-server

macro

mobile

server
Can I get a task report of the points completed over the last week
Asked by Julien Doolaeghe:

I would like in the minutes of a meeting report on the task closed over the previous week. but this cannot be setup in the current macro task report.

Is there a way to do so? how can we report on that?

Can I create a macro to make it?

Cheers,   
Julien


Answers:
author: Dominic Lagger
body: Hi [@Julien Doolaeghe](/t5/user/viewprofilepage/user-id/1994297)

You can watch all your tasks in the [Task overview](https://confluence.atlassian.com/doc/add-assign-and-view-tasks-590260030.html#Add,Assign,andViewTasks-Inyourprofile) from confluence. To view the tasks page, go to **Profile** \> **Tasks** . Now you can filter by "Created by me" and "Complete" and order by "Completed on".

Regards,

Dominic


Tags: confluence-server

server
Password policy for Confluence Server 7.1
Asked by ILP NCS JIRA:

Hi Confluence support,

We would like to check, for **++Confluence version 7.1.0++**, does it support the following password policy:

- Enforce passwords to be made up of at least 12 characters, and contain characters from at least two of the following four categories:(Upper case, Lower case, Digits, Special Characters)

- Enforce password change once minimally every 12 months (or lesser)

- Prohibit password reuse for a minimum of 3 generations

- Prohibit passwords from being the same as the account ID or user ID

- Limit consecutive failed authentication attempts to 10 times or less (ie, lock the account after 10 consecutive failed-password-login(or lesser))

- Enforce password change upon the first login

Thanks.


Answers:
author: Shannon S
body: Hello [@ILP NCS JIRA](/t5/user/viewprofilepage/user-id/226784),

Happy to help you with this.

Confluence itself does not have a password policy, but you can set a password policy using an integration with LDAP or Active Directory, or an add-on, such as the [Enterprise Password Policy add-on](https://marketplace.atlassian.com/plugins/com.intenso.confluence.plugins.confluence-password-policy/server/overview?_ga=2.178206949.1594917007.1575284734-1642555208.1571221417).

For more information, have a look at [How Do I Enforce Password Complexity in Confluence?](https://confluence.atlassian.com/confkb/how-do-i-enforce-password-complexity-in-confluence-346947947.html)

Finally, there's a feature request below to include this as a feature in Confluence:

* [CONFSERVER-11496](https://jira.atlassian.com/browse/CONFSERVER-11496) *Advanced password management*

You can vote on the request and you'll be automatically added to the list of watchers and receive updates on any progress in the future.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-server

server
How do I create sections in Confluence Cloud
Asked by Tracey Vause:

When creating a new page in the updated version of Confluence Cloud I can't see an option to create a section and this is how we format our pages.

Hi is there an update for when this feature will be available (found in a previous thread found)?

The page layout button doesn't give the option for single section from left to right .


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@Tracey Vause](/t5/user/viewprofilepage/user-id/3652230) ,

The below update is from Atlassian for one of the questions.

Not a bug! You're experiencing the rollout of our new editor in Confluence Cloud. Sections aren't currently available but they are coming soon! [This doc](https://confluence.atlassian.com/confcloud/confluence-editing-improvements-945107733.html) outlines changes with the new editor and what you can expect to be coming in the near future. Hope that helps!

Also refer this <https://community.atlassian.com/t5/Confluence-Cloud-questions/Sections-in-Confluence-Cloud/qaq-p/926784> for more details.

Thanks,  
Manisha

comments: author: Tracey Vause
body: Thank you Manisha


Tags: confluence-cloud
List order
Asked by Aliona Krauchenia:

With a new version of Editor there is no icon that allows to create sub items in a list, i.e. a)b)c) for numbered list.

How to create sublist within the list?


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@Aliona Krauchenia](/t5/user/viewprofilepage/user-id/3655726) ,

You can add the sublist is possible to do this through the normal editor mode. Please follow the below steps:

1. Create the numbering first.
2. In the second line, use the "tab" button so that the cursor moves inward.
3. Confluence would use numbering when you move the cursor inward.
4. Change it to "bullet point" by clicking the option.

Thanks,  
Manisha

comments: author: Aliona Krauchenia
body: Hi Manisha.

Thanks a lot! I tried different shortcuts but not this one which is obvious :)


Tags: new-to-confluence
Confluence version convertion old to nowadays
Asked by OleksandrK:

Hi!

I've developed the software that is able to automate different software upgrades/migrations paths.

This is especially works for cases where manual upgrade efforts are outside of common sense.

So, now I'm testing my software to deal with a bit less than 1Tb of confluence data at version 3 to convert it to modern versions. It is impossible to convert all plugins, but confluence often used by big corporations to store different tech/non-tech knowledge bases.

I'm wondering if in the community there is any interest for my software to convert old PROD confluence to any target version?


Answers:
author: Nic Brough -Adaptavist-
body: Partly, but I am not sure how much.

I work for an Atlassian partner, and we do a **lot** of upgrades. For Confluence upgrades, we quote at "hours" if the source version is Confluence 4 or above and the target is "latest". Obviously, plugins/add-ons/apps, integrations and automations can add a LOT of time to that.

So, we would be interested in stuff that can

* Upgrade 3.x or lower to 7
* Cope with all the apps that can be added


author: OleksandrK
body: Thank you Nic,

Ok, it is clear - the case I've made this software is unique, agree.

At the moment i'm using it as a scalable solution(few instances on separate servers), so users can request Spaces (or by list) that they need to migrate(Import XML/Export XML) that allows to bypass any manual operations at all. You simply tells to the software which space keys you want to copy to new Confluence, and as this software is in the middle it is upgrading Space(or some pages) with preserved structure. Is this case interesting in somehow?


author: Nic Brough -Adaptavist-
body: Actually, not really. Confluence upgrades and migrations are incredibly simple from 4.x to latest, and there's hardly anyone left using lower versions - we do maybe two 1/2/3.x upgrades a year and the frequency of that is in decline (last couple of years has been 3, but 2019 is down to 1). I'm sorry, but it's simply not worth writing "handlers" when they'd take longer than just dealing with it by hand.


author: OleksandrK
body: So, Are you interested to talk about solution I have?


author: OleksandrK
body: Hi,

Yes, it can do from \<2.6 to 'latest', for plugins and other subcomponents can be applied custom 'handlers'. Handlers can be written for any non-upgradeable things so such can be upgraded in at least controlled way.

\>\>Cope with all the apps that can be added

Not sure, I understand this requirement. But, it is not confluence specific software.

It intendeds to be adoptable, but at the moment i'm testing it on a legacy confluence.


author: OleksandrK
body: 1