Migrate from old organisation to new organisation
Asked by Raj:

I tried to migrate my old organisation to new organisation but it gave me error **"Failed to perform action at this time. Please try again later."** I tried after 1 day but still cannot not resolved.  

I have attached the error screen shot for your reference.  

Thank you,  

Best Regards,  
Raj Kumar Gupta  

![tg_image_1016312061.jpeg](/t5/image/serverpage/image-id/147446i050A0A112BFF4A2B/image-size/large?v=v2&px=999 "tg_image_1016312061.jpeg")


Answers:
author: Igor Poltorak
body: [@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523) I have the same story. I pass all instructions but no luck. Just got a message "One of the organizations have vortex enabled"

Could someone help me with this. Looks like its something which could be done only by Atlassian engineers


author: Randy
body: I also have the same issue, tried everything that was listed above but it gives me this error

```
 Failed to perform action at this time. Please try again later.
```

![Screen Shot 2021-10-06 at PM13.03.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/163653i1F0D1906676978E7/image-size/large?v=v2&px=999 "Screen Shot 2021-10-06 at PM13.03.43.png")


author: Marc Medina
body: Hi!

I also have the same issue, tried everything that was listed above but it gives me this error - Failed to perform action at this time. Please try again later.

![Screen Shot 2021-08-15 at 3.14.38 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/155989i571BA3FBD51DBB7B/image-size/large?v=v2&px=999 "Screen Shot 2021-08-15 at 3.14.38 PM.png")

Do you have suggestions? Thank you!

Marc

comments: author: Raj
body: Hi Marc,  

This was happening for me because my old organisation structure was different from the new organisation.   

Atlasssian tech support has to manually make both the organisation structure same and then you can transfer all the product to new organisation.   

In my case only tech support was able to do it for me, I have no choice to resolve it myself.   

Thank you!


author: Shannon S
body: Hello Raj,

Welcome to Atlassian Community. It's nice to meet you!

Please make sure to go through the checklist to [Transfer products to another organization](https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/).
> * *R* *emove all security configurations*, which include SAML SSO and user provisioning for the organization or G suite for sites.
>
> * *Cancel your Atlassian Access subscription*. See [Changes that your users will notice](https://confluence.atlassian.com/x/-POEO#UnsubscribefromAtlassianAccess-Changesthatyouruserswillnotice) when you unsubscribe.
>
> * *Remove verified domains from the **Domains** page*. You'll need to reverify all domains again from the organization where you transfer all products.
>
> * *Revoke admin API keys from the **API keys** page*. You can recreate them for the organization where you transfer all products.
> * *Make sure you're an admin of both organizations*. If you aren't, ask an admin for the other organization to make you an admin.

Please let me know how that goes or if you still have any trouble after rectifying that.

Take care,

Shannon

comments: author: Raj
body: Hello Shannon,   

Thank you for your kind support.  

We have followed the above instructions provided by you and also we cancelled the subscriptions on the old organisation but still I am not able to transfer to new organisation. Please help !  

![photo_2021-06-20 17.27.02.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/148180iF9DBE5CB7ADCB3CB/image-size/large?v=v2&px=999 "photo_2021-06-20 17.27.02.jpeg")


author: Stephen Sifers
body: Hello Raj,

There is one thing to check for, and if this is the case we'll have to create a support request to resolve this.

Please see the following:
> **Transferring products won't work in the improved user management experience.**
>
> From your organization at [admin.atlassian.com](http://admin.atlassian.com/), if the **Users** list and **Groups** list are under the **Directory** tab, you have the improved user management experience and transferring products is disabled. [Contact Support](https://support.atlassian.com/contact/#/) to transfer your products to another organization.

Source: [Transfer products to another organization](https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/)

If this is the case then please let us know.

Regards,  
Stephen Sifers


author: Raj
body: Hi Stephen,  

Thanks for the support.   

There are no users under my old organisation Directory. Please refer the below screenshot  

![Screenshot 2564-06-22 at 9.39.27 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/148413i80A9181D6D7D9E1F/image-size/large?v=v2&px=999 "Screenshot 2564-06-22 at 9.39.27 PM.png")


author: Stephen Sifers
body: Hello Raj,

Thanks for the information, I've gone ahead and created a support request on your behalf to have this issue resolved. You may find this request at [PCS-45769.](https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-45769)

Please work with support to resolve this issue.

Regards,  
Stephen Sifers


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