youngmon/atlassian-qna huggingface dataset:
Como visualizar as horas apontadas no dia?
Asked by Luciana Maria Martins:

Boa noite!

Preciso visualizar o total de horas apontadas por dia. Algu?m sabe como fazer?


Answers:
author: Luciana Maria Martins
body: Ol?, Joseph.

Na minha empresa, apontamos as horas de cada task que executamos. Por dia, executamos de 3 a 5 tasks. E ao apontar horas por task, n?o consigo ver o total de horas apontadas no dia.

Por isso, gostaria de ever esse total de horas por dia, como em um calend?rio, entende?


author: Joseph Chung Yin
body: [@Luciana Maria Martins](/t5/user/viewprofilepage/user-id/5431761) -

Welcome to the community. Can you clarify what you mean by "view the total hours pointed out per day"?

With your update/clarification, we can then better assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Atlassian Assist
Asked by Steve Franklin:

Why can't I install this app to slack. It seems as if the app is broken. I am following the exact steps and all that happens when attempting to install the app is that a web page opens to the Assist app where I have the option to install to slack. When I click install it loops back to the Assist app page never asking for an admin approval even though I am the admin of the channel.


Answers:
author: Aman
body: 5 months later and I think there is still an on-going issue because I've just made an identical post, did you ever get it working?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to view migrated issues
Asked by Kay:

I migrated some issues from one Jira service management to another project but I can't find the migrated issues anywhere in the project.

How can I view the migrated issues


Answers:
author: John Funk
body: Hi Kay,

Just do a query in the search box, where project = name of your target project. This should show you all the issues on the project, and you should find the new ones that got moved to it.


author: Joseph Chung Yin
body: [@Kay](/t5/user/viewprofilepage/user-id/5428035) -

Hi Kay:

Can you provide a bit more information/clarification on your ask?

1) When you stated migrating issues from one project to another project, are you referring to the move issue action? If so, then the moved issues now will all have the new issue key and number after the operation is done.

2) For those issues (moved) are there any meta data tagging (ie. some fields values which has some unique information? If so, they you can construct a search JQL query to identify those issues in the new project.

Please advise, so we can better assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Kay
body: I have migrated the issues/tickets. How do I view them in the new project?


author: Joseph Chung Yin
body: [@Kay](/t5/user/viewprofilepage/user-id/5428035) -

Can you conduct a search to bring all issues from the project in question, you should find the new ones that got moved to it.

For the moved issues they will all have the new issue key and number associated to the project.

Hope this helps.

Best, Joseph


author: Kay
body: Thank you


Tags: cloud

jira-service-management

jira-service-management-cloud
Personalizar layout de abertura de chamados no Jira Service Management
Asked by Leticia Pereira:

Ol?!

Tenho um projeto no Jira Service Management e gostaria de personalizar a ?rea de abertura de chamados (incluindo campos e alterando a ordena??o). Em projetos do JIra Server basta acessar Configura??es do projeto \> Itens \> Layout, mas qual ? o equivalente no Jira Service?

Print da ?rea a que me refiro:

![Captura de tela de 2024-02-16 17-16-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/306978i382682EA3DC0DDC6/image-size/large?v=v2&px=999 "Captura de tela de 2024-02-16 17-16-45.png")


Answers:
author: Joseph Chung Yin
body: [@Leticia Pereira](/t5/user/viewprofilepage/user-id/5407624)

Welcome to the community. You can access Project settings \>\> Request types UI, then from the UI select the form that you want to adjust.

You will see two different tabs - "Request form" and "Issue view"

1) Request form tab - one can arrange the field on the request form layout for the portal \*what your customers will see via the portal)

2) Issue view - one can arrange the issue view layout as displayed in the project UI.

![2024-02-16_18-26-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/307015i75B4B67F4FF6328C/image-size/large?v=v2&px=999 "2024-02-16_18-26-15.png")

![2024-02-16_18-24-58.png](https://community.atlassian.com/t5/image/serverpage/image-id/307016iD0BE716B90CCDF4C/image-size/large?v=v2&px=999 "2024-02-16_18-24-58.png")

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


author: Daniel Serodio
body: Ol? Leticia!  
Eu uso o JSM em ingl?s ent?o n?o vou conseguir te passar os nomes em portugu?s, mas o caminho ? o seguinte:

**Project Settings \> Request Types \> (Escolha um Tipo de solicita??o) \> Request Form**

Espero que ajude.

<br />

<br />

![Screenshot 2024-02-16 at 19.57.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/307000i5FAADBC3EF860BDC/image-size/large?v=v2&px=999 "Screenshot 2024-02-16 at 19.57.41.png")


author: Leticia Pereira
body: Encontrei! Muito obrigada pelo aux?lio! :)


Tags: cloud

jira-service-management

jira-service-management-cloud
internal notifications
Asked by Deb Keene:

We have internal notifications set up so people watching tickets, etc get email updates when something changes on the ticket. The notification that is sent contains ticket number- summary on the ticket and what was updated (i.e. anew label was added to the ticket).

My question- do we have any control over what other information is contained in email notification - for example even though a status may not have changed- could status of that ticket also be included in the notification?

If this solution is available- can it be done without buying an add-on?


Answers:
author: Mikael Sandberg
body: No, you cannot control what is included in the internal notifications that are triggered by the [notification scheme](https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/). In JSM the only notifications that you can modify are customer facing ones, or if you are using automation to send a notification then those are fully configurable.


Tags: cloud

jira-service-management

jira-service-management-cloud
Can't create Jira ticket getting an error "Couldn't send request"
Asked by Kevin Jicha:

When trying to create a Jira ticket I am getting the below errror:

"Couldn't send request  
Your request could not be created. Please check the fields have been correctly filled in. We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file."  
I am not using any special characters and I have data in the required fields. I have also removed the workflow, tested, same error. Re-created the workflow, same error. Workflow is not showing any errors.  
Thoughts?


Answers:
author: Robert Wen_ReleaseTEAM_
body: Is this on just this project or other projects?

I'm leaning on a field that is marked required on the project's field configuration that is not on the request form. I would check that out.

comments: author: Kevin Jicha
body: This is just for on project that was working just fine and then all of a sudden this error appeared.

Where do I check that out?


author: Robert Wen_ReleaseTEAM_
body: If you're on a company-managed project, you would look at the field configuration whose scheme is associated with your project (gear icon-\>issues-\>field configuration). Find those fields that are required. Make sure the required fields are visible in your Request Form.

If you've never seen this before, you may need to find the JIra admin in your organization.

Detailed instructions are here. <https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-field-configurations/>


author: Kevin Jicha
body: By chance do you have a screen shot of where required fields would show so that I can ensure they are on the form?

All of our projects have the same fields on the form and other projects work fine, so this is where I am struggling.


author: Robert Wen_ReleaseTEAM_
body: This is what a required field would look like on a field configuration

![Screenshot 2024-02-20 at 3.37.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307592i97BEC600D4DBA4C4/image-size/large?v=v2&px=999 "Screenshot 2024-02-20 at 3.37.17?PM.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Users in the portal
Asked by Lautaro Agustin Bustos:

Hello, i have a problem with my servicesdesk because i need that the users can to create a ticket without a register. It's possible?

Thanks.


Answers:
author: Dan Breyen
body: Hi [@Lautaro Agustin Bustos](/t5/user/viewprofilepage/user-id/5431563) welcome to the community. Yes, you can allow your users access to the portal without an account. You can change those settings in your JSM Project Settings.

Here's another community article that explains this: [Access without an account](https://community.atlassian.com/t5/Jira-Service-Management/Do-customers-actually-need-to-log-in-to-the-portal-or-not/qaq-p/1795594)

Hope that helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
Forms in Create issue dialog
Asked by Vilmos Varszegi:

Hello Community,

I would like to integrate a form directly when creating an issue.  
Since it is only "internal" therefore the topic "Portal" is not relevant.  
I have linked the form to the corresponding request type in the settings.  
However, this is not displayed.  
Do you have any ideas?  
Attached is a picture (the first picture) where it seems to be correctly integrated (this was done by our Jira Admin who is unfortunately no longer with the company).  
I am admin and have compared both request types but cannot find any difference.  

This is my workaround which is quite long-winded: <https://www.loom.com/share/66734f26537c409ca69e60e1e0bdd45d?sid=0e515bb7-cb48-449d-a667-42fc71ecedc1>

![Create Requests incl.Form.png](/t5/image/serverpage/image-id/306894i5CD96139B269D461/image-size/large?v=v2&px=999 "Create Requests incl.Form.png")![Settings Form.png](/t5/image/serverpage/image-id/306895i169C8D0018B8DB8D/image-size/large?v=v2&px=999 "Settings Form.png")![Create Requests 1.png](/t5/image/serverpage/image-id/306896iB3D2D3D5B6B43952/image-size/large?v=v2&px=999 "Create Requests 1.png")


Answers:
author: Mikael Sandberg
body: The Form cannot be displayed when you use the Create button to create your request. You can only see the Form from the portal or via the shareable link if that is enabled. the only workaround would be to first create the request, and then add the form to the request afterwards if you use the Create button.

comments: author: Vilmos Varszegi
body: Hi Mikael, thank you for your detailed explanation.  
But how is it possible that the request type "Onboarding new employee" displays the form directly in create mode?  
See screenshots  
![form.png](https://community.atlassian.com/t5/image/serverpage/image-id/307036iF33EA813A9F59801/image-size/large?v=v2&px=999 "form.png")![form_in_create.png](https://community.atlassian.com/t5/image/serverpage/image-id/307038i4DB26EC7B468AB1D/image-size/large?v=v2&px=999 "form_in_create.png")![Create Requests Screen1.png](https://community.atlassian.com/t5/image/serverpage/image-id/307037i438FAF1B98495BFC/image-size/large?v=v2&px=999 "Create Requests Screen1.png")


author: Mikael Sandberg
body: It is not displaying the Form, what you are seeing in the "Onboarding new employee" is the actual request form, and my guess is that the fields on the Form is linked to Jira fields so if someone fills out the request from the portal all the fields are filled out in the request form. There is a difference between request form and Forms, Forms can only be used via the portal or the generic link to it that you can find if you go to settings for the form. Request form is available via the Create button and the portal.


Tags: cloud

forms

jira-service-management

jira-service-management-cloud
Customer portal
Asked by Drew Montagna:

Hello,

I saw this in the Atlassian documentation:

**'Set up portal access in team-managed projects'. See screenshot.**

I cannot find the project type that allows for a team-managed project and the option for a customer portal.

What type of project can I open that will allow for this?

**![Screenshot 2024-02-16 at 10.53.54 AM.png](/t5/image/serverpage/image-id/306897i276835F5259473F0/image-size/large?v=v2&px=999 "Screenshot 2024-02-16 at 10.53.54 AM.png")**


Answers:
author: Mikael Sandberg
body: You have to enable team-managed project for JSM first before you can create one, it is turned off by default. If you go to Settings \> Products and under JSM click on Configuration you will see the slider to enable team-managed projects.

![Screenshot 2024-02-16 at 8.05.42?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/306899iB4FDCCD37C9E562B/image-size/large?v=v2&px=999 "Screenshot 2024-02-16 at 8.05.42?AM.png")

comments: author: Drew Montagna
body: It was on. What project do I create under JSM that will give me the team-managed option? I cannot seem to select the correct template.


author: Mikael Sandberg
body: These 4 templates are company-managed only projects, the other templates are either both or team-managed only:

* Blank project for IT teams
* Blank project for Business teams
* IT service management
* Customer service management


Tags: cloud

jira-service-management

jira-service-management-cloud
Somehow outlook is creating a ticket in JSM only for one user
Asked by Danine O_Donnell:

How do I disable?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

For a JSM project to create issues, you must have configured the email channel to accept incoming mail. That is the first place to look.

I'm not sure what the problem is here. Is it that only one user can send email and have it create a request, or that you don't want anyone to be able to create requests via email?


Tags: cloud

jira-service-management

jira-service-management-cloud
Enable merge button only after auto build success
Asked by Geetha:

Enable merge button in the pull request only after auto build success that too specific branch patterns. (branch level) ex: feature/XX_XX --\>master PR only need to check the build status. If auto build is in progress, PR merge button should not enable.

Pls let me know if any option for this.

We have 500+ developers, will not wait for auto build to complete and merge the PR which leads wrong code to master branch which is golden source code


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: Hello Geetha, welcome to the community!

Could you please specify which Bitbucket hosting type (cloud or datacenter/server) you are using? I can then try to help with more specific advice.

Thanks in advance, Ulrich

// [Izymes](https://marketplace.atlassian.com/vendors/1210584/izymes-pty-ltd)

comments: author: Geetha
body: It's a data centre /server

thank you so much for responding my message. Pls help me. Fyi

I don't want minimum successful builds option because it's a repo level.

I want at branch level... in multi branch pipeline we will only enable specific patterns., because developers volume is high. And we don't have that much resources of build servers


author: Ulrich Kuhnhardt _IzymesCo_
body: Hello Geetha,

I understand that you want to check for a successful build on branch (pattern) level, not on repository level before the PR merge button is enabled.

We have come across the same problem and have created an app that can be installed in Bitbucket to do exactly that and more.

With [Workzone](https://marketplace.atlassian.com/apps/1211303/workzone-pullrequest-workflow?hosting=datacenter&tab=overview) you can specify merge conditions, including successful builds, on **branch** level and block the merge button if the condition is not met. \[1\]

Enforce the (successful build) merge condition at repo level \[2\]

If you want to get really sophisticated you can set the merge-condition to auto-merge the PR as soon as the successful build result comes in from your CI system \[3\].

Let me know if that all makes sense.

Best, Ulrich

\[1\] <https://izymes.com/docs/workzone-merge-control-configure-automatic-pull-request-merge/>

\[2\] <https://izymes.com/docs/properties/>

\[3\] <https://izymes.com/docs/workzone-merge-control-test-driven-development-with-merge-control-and-continuous-integration/>


author: Geetha
body: Thanks for your time . It works for me.


Tags: bitbucket-server

server
Data residency for Bitbucket?
Asked by Allan Welin:

We are looking at our data residency options for Bitbucket.

Can Atlassian confirm where Bitbucket cloud data is hosted? Is it guaranteed to be US only? Are there future plans for Canadian only data residency?

The data residency roadmaps that I've seen published only include Jira software, confluence and service desk.

Thanks.


Answers:
author: Charlie Misonne
body: Hi Allan,

All Bitbucket Cloud instances are hosted in the US. See [this Q\&A.](https://bitbucket.org/blog/bitbucket-cloud-migration-qa)

This is the feature request: [BCLOUD-20038](https://jira.atlassian.com/browse/BCLOUD-20038) It is on the [2024 roadmap.](https://www.atlassian.com/roadmap/cloud?selectedProduct=bitbucket&search=residency)


Tags: bitbucket-server

migration-customer-care

server
Unable to create oAuth token
Asked by M Vinod Kumar:

I am trying to integrate BB with sonarqube. For that, I need to create OAuth token. But I am unable to find the option. Please help me with this.


Answers:
author: Patrik S
body: Hello [@M Vinod Kumar](/t5/user/viewprofilepage/user-id/5094107) ,

Welcome to Atlassian Community!

In order to create an OAuth consumer in your workspace you can follow the below steps:
> 1. Select your avatar (Your profile and settings) from the navigation bar at the top of the screen.
>
> 2. Under **Recent workspaces** , select the workspace that will be accessed using the consumer; or find and open the workspace under **All workspaces**.
>
> 3. On the sidebar, select **Settings** to open the **Workspace settings**.
>
> 4. On the sidebar, under **Apps and features** , select **OAuth consumers**.
>
> 5. Click the **Add consumer** button.

Reference: [Use OAuth on Bitbucket Cloud](https://support.atlassian.com/bitbucket-cloud/docs/use-oauth-on-bitbucket-cloud)

This will provide you with a key and secret that you can use to [exchange for an access token](https://support.atlassian.com/bitbucket-cloud/docs/use-oauth-on-bitbucket-cloud/#Access-tokens) or configure in your application.

Please note that for personal workspaces, only the workspace owner is able to create an OAuth consumer. Even if you are an Admin of someone else's personal workspace, only the owner of that workspace (e-mail where the workspace is attached) will be able to create the OAuth consumer. For shared workspaces, any workspace admin can create an OAuth consumer. You can check [Difference between shared and personal workspaces](https://confluence.atlassian.com/bbkb/difference-between-shared-and-personal-workspaces-1141477191.html) for more details about each kind of workspace.

Let me know if you have any questions.

Thank you, [@M Vinod Kumar](/t5/user/viewprofilepage/user-id/5094107) !

Patrik S

comments: author: M Vinod Kumar
body: [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) From the admin account I am able to see the Oauth option. It's bcoz of limit access to my account


Tags: bitbucket-cloud

cloud
Artifact missing - name contains `BITBUCKET_PARALLEL_STEP`
Asked by Georg Duemlein:

My pipeline looks like that:

```
- parlell
  - step:
     script:
       - cli-command > /tmp/report-${BITBUCKET_PARALLEL_STEP}.txt
     artifacts:
       - "/tmp/report-*.txt"
```

However, the file is not stored as an artifact.

If I remove the parallel step variable, the file is part of the artifacts, but only the last one.

I feel I am missing something here ...


Answers:
author: Theodora Boudale
body: Hi [@Georg Duemlein](/t5/user/viewprofilepage/user-id/4716576),

Every step of a Pipelines build runs in a Docker container, and the repo is cloned in the directory **/opt/atlassian/pipelines/agent/build** (the clone directory). Only files in the clone directory can be defined as artifacts, if you define as an artifact a file located in **/tmp** folder it's not going to be uploaded.

I would suggest creating the file inside the clone directory (that's the present working directory when the build runs) or creating a **tmp** folder inside the clone directory and create the file there. The path you specify in the artifacts section should be relative to the clone directory.

<br />

Another thing to keep in mind is that parallel steps cannot use an artifact produced by a step in the same parallel set. If a parallel step produces an artifact, this will be available only to steps following the parallel set.

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora

comments: author: Georg Duemlein
body: Ok, that makes sense!

Is the clone directory exposed as an environment variable by any chance?

Or is it safe to assume it doesn't change?


author: Theodora Boudale
body: Hi Georg,

The directory is exposed in the variable $BITBUCKET_CLONE_DIR, for reference: <https://support.atlassian.com/bitbucket-cloud/docs/variables-and-secrets/>

It has been the same path for the last few years. I don't think we can guarantee though we won't ever change it, so I think it's safer to use the environment variable.

Kind regards,  
Theodora


author: Theodora Boudale
body: Just a quick note that using the environment variable is not needed for the artifacts definition, and it will not work, first, because the path needs to be relative to the clone dir and, second, because of a [bug](https://jira.atlassian.com/browse/BCLOUD-20207) that the file path in artifacts cannot render variable names.

If you generate the file in a tmp directory inside the clone dir, a definition like the following should work:

```
artifacts:
  - "tmp/report-*.txt"
```


Tags: bitbucket-cloud

cloud
How to migrate a repo from gitlab to github with LFS
Asked by Suresh:

How to migrate a repo from gitlab to github with LFS,

Need git commands to push the code into github from gitlab


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@Suresh](/t5/user/viewprofilepage/user-id/5093633) ! Welcome to the Atlassian community!

Have a look at the following article. If you really need to do this manually, take a look at method 2.

<https://chamodshehanka.medium.com/source-repository-migration-from-gitlab-to-github-37075befb7ec>

comments: author: Shawn Shaw
body: That article does not mention LFS at all though.


Tags: bitbucket-cloud

cloud

github