youngmon/atlassian-qna huggingface dataset:
Confluence license
Asked by Vamsi Krishna Reddy:

Hi,

We are planning to upgrade to latest version from confluence 3.4, is it possible to upgrade without any interruptions with same license.

If yes, kindly let me know procedure for the same or if you have script share with me

Thanks!

Vamsi Krishna


Answers:
author: Nic Brough -Adaptavist-
body: It cannot be done with such an old version of Confluence.

You will need to upgrade it to 3.5, then 4, then 6.0, then 6.9. To get "no downtime" upgrades, you have to be on Data Centre as well, which arrived around 5.8, so you might consider moving to that when you reach 6.0

comments: author: Vamsi Krishna Reddy
body: Thanks for the information, I am very happy with your explanation.

Can you provide step by step documentation or script for the same as I am not sure about atlassian products.

FYI : using MySQL 5.0.95, does it support for 6.9?

Thanks!

Vamsi Krishna


author: Nic Brough -Adaptavist-
body: Start at <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>


author: Gezim Shehu [Communardo]
body: I'm not sure about your case, as if even the license is valid, 3.4 has reached EOL way back ago.

In theory a zero downtime upgrade of a non data center product would consist of building a parallel environment and switching IP/ports after the migration is done.


author: Patrick Cartier [Candylio]
body: There is an open ticket requesting this information currently:

<https://jira.atlassian.com/browse/CONFSERVER-52686>

I think it will be very difficult to do with Confluence.

Here is a guide on how to do it for Jira:

<https://confluence.atlassian.com/adminjiraserver073/managing-zero-downtime-upgrades-861253112.html>

comments: author: Gezim Shehu [Communardo]
body: This is if you are running Data Center, which at 3.4 I think it wasn't available yet.
One of our staff member keeps receiving notification for a task that he completed. No space watching
Asked by Maria Maria:

Task completed but the assignee keeps receiving notification for the same task.


Answers:
author: AnnWorley
body: If you may, please redact the confidential bits and attach:

* a screen shot of the email notification
* the task that was completed on the page it originated from

That may give us a clue.


Tags: confluence-server

server
Confluence Space and Jira Service Desk Customers
Asked by Marlene Martins:

I have a confluence Space linked to a Jira Service Desk projet.

First of all, we don't want the Create Buttom to show up.

When a Jira Service Desk portal user only (we call it a customer) browes this specific confluence space, it allows the customer to Create a page.

![2018-05-09_1828.png](/t5/image/serverpage/image-id/21657iD61650F42D2215F7/image-size/large?v=v2&px=999 "2018-05-09_1828.png")

As you can see, the users isn't logged, a warning shows up, and the anonymous user create a new page.

![2018-05-09_1828_001.png](/t5/image/serverpage/image-id/21660i1BC2F77C7C5BB2F6/image-size/large?v=v2&px=999 "2018-05-09_1828_001.png")![2018-05-09_1833.png](/t5/image/serverpage/image-id/21658i221CDCA5C36F60BF/image-size/large?v=v2&px=999 "2018-05-09_1833.png")![2018-05-09_1837.png](/t5/image/serverpage/image-id/21659i01A727CB164D07DD/image-size/large?v=v2&px=999 "2018-05-09_1837.png")

![2018-05-09_1838.png](/t5/image/serverpage/image-id/21661i071FF5B4764EC940/image-size/large?v=v2&px=999 "2018-05-09_1838.png")

Those are the project's permission settings. If I disable the "All view" on anonymous access my link to confluence space while customers are typing will not work.


Answers:
author: AnnWorley
body: If the anonymous users have the add page permission on any space, the create button will appear on all the spaces they access. However, the parent page will only be allowed to be created in the space where they have permission.

To find the space where the add page permission was inadvertently applied, open an incognito window so you are not logged in and have no cookie from Confluence, and click the create button. The space anonymous has permission for and not the current space will be the location. Then you can go to that space and remove the add page permission which will make the create button disappear for anonymous users on all the spaces.

In this screen shot I hit the create button in the Demonstration Space but as I only have anonymous "add page" in the 123 space, I can only create the page there.

![Screen Shot 2018-05-09 at 3.42.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21673i3FD84ABE41EB29F5/image-size/large?v=v2&px=999 "Screen Shot 2018-05-09 at 3.42.06 PM.png")

I removed "add page" permission from anonymous on the 123 space and the create button disappeared on both spaces.

comments: author: Marlene Martins
body: Thank you for your help! that's it.


Tags: confluence-server

server
Is there a way to get all users list using Confluence Cloud REST API?
Asked by Evangelos Mantadakis:

Is there a way to get all users list using confluence Cloud REST API?

[https://developer.atlassian.com/cloud/confluence/rest/](https://developer.atlassian.com/cloud/confluence/rest/?)


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Evangelos Mantadakis](/t5/user/viewprofilepage/user-id/1207972),

Yes it is possible.

1. Start with a list of all groups in Confluence
2. Loop through each group, making a request to [Get group members](https://developer.atlassian.com/cloud/confluence/rest/#api-group-groupName-member-get)

   ```
   /wiki/rest/api/group/{groupName}/member
   ```

3. Save each result to a file and add a condition in the script that doesn't add the same user to the list again.

comments: author: Evangelos Mantadakis
body: Thanks [@Edwin Kyalangalilwa](/t5/user/viewprofilepage/user-id/255918) !


author: Move Work Forward
body: Hi.

I've got too many groups with this endpoint (including Jira groups).

So it is not clear how to get the Confluence related groups.

Would be nice to have an endpoint which can return all users


author: Doc Gen
body: Hello [@Evangelos Mantadakis](/t5/user/viewprofilepage/user-id/1207972) / [@Move Work Forward](/t5/user/viewprofilepage/user-id/655569) ,

Do you know of any other efficient way to get Confluence Users List via rest API other than iterating through all the groups and its members ?

Thanks,

Sheff


author: Evangelos Mantadakis
body: Hi [@Doc Gen](/t5/user/viewprofilepage/user-id/739450) ,

Sorry for the delayed response. I am not aware of any other way .


author: Pashupati Khanal
body: As far as I know, There is no other way of doing it using rest API.


author: Move Work Forward
body: I found another way [@Doc Gen](/t5/user/viewprofilepage/user-id/739450) ,

<https://developer.atlassian.com/cloud/confluence/rest/#api-api-search-user-get>

It is also returns App users and other garbage :(

comments: author: Evangelos Mantadakis
body: I have tried this call and it did not return all users.**Be careful** while using this rest api.


Tags: confluence-cloud

developer

rest-api
Reviewing "reason" for Mail: Error Queue?
Asked by Jourdan Feller:

We have emails for a specific project automation that are consistently going unsent via the Mail Queue and reside in the Error Queue.

We are trying to send these emails to an an Approver user via at "to" of {{issue.Approvers}} {emailAddress}}, {{/}}.

Is there any way to review the detail of the error in the Error Queue to troubleshoot the problem in further detail?


Answers:
author: Steven Behnke
body: What product are you experiencing an issue with? Are you using plugins to generate these emails? Have you enabled Outgoing Mail Logging?

comments: author: Jourdan Feller
body: We are using the Project Automation add-on. I'll have to check in on Outgoing Mail Logging. Where would that setting be reviewed?


author: Steven Behnke
body: The ability to enable or disable logging is in the Admin \> Administration \> Logging and Profiling menu section, or \<confluence\>/\<contextpath\>/admin/viewlog4j.action


author: Jourdan Feller
body: Thank you Steven! That was very helpful.


author: Steven Behnke
body: Very happy to help


Tags: confluence-server

server
Process for Confluence cleanup
Asked by Dan Campbell:

We will be performing some cleanup within our Confluence installation  
Our Plan  
Set users to inactive in the database -- we have identified 25868 users that need to be set to inactive  
we will be using the following script to perform this:  
UPDATE cwd_user SET active = 'F' WHERE user_name in (xxxx,xxxxx)

We also found that of these users, 95 of them have Personal Spaces  
We will delete the Personal Spaces through the UI

We also found that 37 Global sites will not have an admin once we set these users to inactive  
The unused spaces will be deleted through the UI

Questions:

would it be best to set the users to inactive prior to the deletion of the spaces, or delete the spaces first?

Does anybody see any issues with the process?

Thanks


Answers:
author: Tyler Brown
body: Hey Dan,

Not sure if there would be any issues with marking them inactive first for Confluence.

I do know that when you mark a user inactive it becomes difficult to search for the user in JIRA (not sure of the same issue would apply in Confluence though. May be best to delete all of the relevant Confluence data first and then remove the users.

Tyler


author: Andra Dinu
body: Bit late to the game, but take a look at this 6 step process you can adapt to your own Confluence Cleanup needs: <https://www.adaptavist.com/blog/how-to-clean-up-confluence-in-six-steps/>  
This was written based on our experience with multiple customers and users of our apps.

(I work in Marketing for Adaptavist)


Tags: confluence-server

server
How to configure Confluence with a different IP/Domain name
Asked by Kyle Manel:

I have a confluence server which has been moved from the internet to a local server to validate upgrades and move data to the Atlassian Cloud service.

I need to know how to reconfigure this server from CLI so that I can visit the web gui from a different domain name and IP address to validate the upgrade before moving data to the cloud service.


Answers:
author: Kyle Manel
body: This proved unnecessary;

After running the upgrade regardless of validating the move, the server is operating as it should be, and is completely responsive again.

comments: author: AnnWorley
body: That's a relief, appreciate the follow-up.


author: admin admin
body: Thanks for the offer of assistance however!


author: AnnWorley
body: So we could collect more specific information I opened a support request in your name, You should hear from our portal shortly. If we learn anything useful from the process we can update this thread to enlighten the Community.


Tags: confluence-server

server
How do you create a table of panels that will auto-change the number of columns?
Asked by Janet Fisher:

For example, how did Atlassian make the page on <https://confluence.atlassian.com/doc?_ga=2.72873491.1832281431.1525889704-669807808.1507137436> do the following:

<br />

- Have panels that are the same size, regardless of how much content they contain. (Ie, a panel with two or more lines of text is the same height as a panel with only 1 line of text.)  
- Have 2 or 3 columns that reduce down to 1 column when the browser window is narrowed? This is awesome for when people view your pages on a mobile device.

I can't figure out how to do that using Confluence. I've tried different structures of sections and columns, with panels inside. I've tried tables too.

Does Atlassian not use Confluence for their Confluence topics? Or do they use an add-on?


Answers:
author: Thomas Rough _K15t_
body: Hi Janet,

As Mikael has mentioned, Atlassian uses our app, Scroll Viewport, to display their Confluence content in the way they require. Were you interested in testing this app? If so, you can easily request an evaluation licence for 30 days through the Atlassian Marketplace.

With Scroll Viewport you can design your own Viewport theme to provide an alternative view on pages or blogposts in a Confluence space. It is available at a configurable URL and uses themes to output the content -- the theme development uses standard web technologies.

If you have any questions please do not hesitate to reach out to us at support@k15t.com. Alternatively, you can also access the documentation for Scroll Viewport in our Help Center (which also uses Scroll Viewport) [here](https://help.k15t.com/scroll-viewport/latest/scroll-viewport-documentation-125708693.html).

Thanks, Thomas (K15t Software)


author: Mikael Sandberg
body: They are using [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=server&tab=overview) to create the content.


Tags: automation

column
Google Drive Connector Macro has FAILED
Asked by Shawn in Van:

Hello all,

Is anyone else experiencing a problem with the Google Drive Connector Macro.

All my pages that use this macro are displaying a spinning indicator with "App not responding".   

We use Google Apps (corporate account).  

This is occurring on all browsers across all my Confluence spaces. :(

Since I am using the Cloud edition, it must be a wide-spread problem.

Thanks


Answers:
author: Jeremy Noble
body: Hi Shawn. We have also been experiencing this problem for about the last hour. Did you ever get any more insights about what happened. I'm guessing it just fixed itself right?


author: Shawn in Van
body: Problem is solved.   

Considering this was a wide-spread problem, I am really surprised to find that I am the only one who reported this problem.


author: Shawn in Van
body: Anyone know how to connect with [@Atlassian](/t5/user/viewprofilepage/user-id/1315309) support?  

This is a partial error that I am seeing:  

*...atlassian.net\&xdm_c=channel-com.mxgraph.confluence.plugins.driveconnector__gdriveconnector393867673640412252\&cp=%2Fwiki\&xdm_deprecated_addon_key_do_not_use=com.mxgraph.confluence.plugins.driveconnector\&lic=none\&cv=1.13.0might be temporarily down or it may have moved permanently to a new web address.*


Tags: cloud

confluence-cloud

google-drive

macro
How do I give my teammates access to confluence?
Asked by Ryan Constant:

I just bought Jira and am a new user. I am trying to give my Scrummaster Access to Confluence, He has access to Jira already.

<br />

Thanks,

Ryan


Answers:
author: Brant Schroeder
body: Ryan,

I am assuming you are using JIRA and Confluence cloud. You will need to go to **Settings \> User management** and then, select **Application access** . Adding a user to the default Confluence access group 'confluence-users' will allow that user login to Confluence.

<https://confluence.atlassian.com/cloud/manage-application-access-744721629.html>

comments: author: Ryan Constant
body: Thanks Brant, this was very helpful!

Ryan
confluence can?t sign in
Asked by Raymundo L?pez Guzm?n:

I made a backup of jira server in another instance tembien in server, but in confluence it does not let me enter, nor with sysadmin, do you know if there is another super user with whom I can enter?

Thank you!


Answers:
author: Mikael Sandberg
body: You can follow these steps to [Restore passwords to recover admin user rights](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html) in Confluence.


Tags: confluence-server

server
Can't access confluence sites even when I'm admin
Asked by Carol Ann McDevitt:

I've taken over as a joint admin for our whole confluence, and the other admin shows me listed as an admin, but when I go to certain sites I am getting messages that say "Contact your space admin." But I am supposed to be the admin. I tried clicking the link for access and I get the message "Access request unsuccessful - your request has not been sent". I'm thinking because the person who used to control this has left the company, but I need to be able to administer the whole of confluence. Please help.


Answers:
author: AnnWorley
body: Hi Carol Ann,

I recommend asking to be added to the confluence-administrators group: [Confluence Admin Permission Levels Explained](https://confluence.atlassian.com/confkb/confluence-admin-permission-levels-explained-604209420.html):
> The confluence-administrators group defines a set of "super users" who can access the Administration Console and perform site-wide administration. Members of this group can also see the content of all pages and spaces in the Confluence instance, regardless of space permissions.

As an admin, to get access to a restricted page, go to the bottom left corner, space tools\>permissions\>restricted pages. If you cannot get to Space Tools go to Confluence Admin\>Space Permissions and click Manage Permissions next to the desired space to add yourself as a space admin.

I can send screen shots if the options are hard to find based on my description.

Thanks,

Ann
Hoe to create a space as tree structure, containing various sub-spaces
Asked by Giorgia Acerbi:

How can I create a tree structure, where putting a set of sub-pages? Each sub-page should be a page with a document. On the bar on the left I would just want to click on the name of the sub-page and to be linked at it.


Answers:
author: Thomas Schlegel
body: Hmm, do you want to create sub-pages or sub-spaces? The headline does not match with the text of your question.

comments: author: Giorgia Acerbi
body: You are right, sorry.. Well, actually I am new using Confluence and I'm trying to set up a sort of structure in which I can put a set of documents.

Using the lateral bar I would expect to see a list of pages. Clicking on one of them, I would like to have another list of pages. The idea is to have a tree structure, and probably, the best solution would be having sub-pages, each of them with a particular document.

I hope it is more clear now :)

Thank you for your answer!


author: Thomas Schlegel
body: Another important question for answering questions about a Confluence page tree:

do you have Confluence Server or Confluence Cloud?
Please help me gain traction for this Confluence bug
Asked by Stephen Kairys:

Hi,

We just discovered the following bug, which effectively messes up images when you copy a page. As we rely on copying pages as part of our workflow, it's a huge impediment.

<https://jira.atlassian.com/browse/CONFSERVER-55493>

Knowing Atlassian's bug fixing policy, I suspect it won't be addressed unless others vote for it. Accordingly, I would appreciate if you all could read over the bug report and, if it affects you, vote for it, and, if you can, add a comment.

Thank you.


Answers:
author: Stephen Kairys
body: Thank you!


author: Fabio Racobaldo _Herzum_
body: just voted


Tags: bug
How can I filter nested tables
Asked by Casey Maynard:

Page 1 - Has table of Name, Version, Date, Status, that is wrapped with an Excerpt

Page 2 - Has a master table of over 300 pages that have a Excerpt Include for all those Page 1 type pages, the master table is wrapped with an Excerpt (no filters)

Page 3 - Has an excerpt include of Page 3 that filters only the Status from Page 1

But I cannot seem to figure out how to layout this to work


Answers:
author: Andrey Khaneev _StiltSoft_
body: The best way is to wrap each nested table with [Table Excerpt](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros) macro and then place [Table Excerpt Include](https://docs.stiltsoft.com/display/TableFilter/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros) macro referencing those excerpts inside Table Filter macro.

comments: author: Casey Maynard
body: Thanks. I figured out my confusion over how this worked. By placing the Table Excerpt Include inside a Table Filter Macro, it made the page look like the Macro was attached to the Original Table (which it technically is). My confusion was that I was expecting the Table Excerpt Include to 'act' like the Excerpt Include and reproduce the table within the Table Filter. And the Hide option for the Table Excerpt would have hidden the Original Table. So in a sense, the layout you provide works almost exactly opposite of how I had anticipated.

Unfortunately the issue that I am trying to resolve is I have multiple pages that use this same table and each page has a separate output option.

Is there any solution for displaying the outputs of multiple Table Filters onto different pages?


author: Andrey Khaneev _StiltSoft_
body: This case is not trivial and I don't know a solution, but maybe you need something like [Reporting](https://marketplace.atlassian.com/apps/186/reporting-for-confluence?hosting=server&tab=overview) add-on.


author: Casey Maynard
body: I may have found a solution but it is not perfect. I will update this with an answer once I figure out how document the steps.


author: Andrey Khaneev _StiltSoft_
body: That would be great!
tChangeFileEncoding and UTF-8-BOM ?
Asked by David Joshua:

I need to change the encoding from a file from ANSI to UTF-8 while showing "?" and "?" characters correctly.

I tried using the tChangeFileEncoding with the UTF-8 encoding option. The problem is I need the BOM (Byte Order Mark) to do so. Otherwise my special characters can't be recognize.

I tried to use the custom encoding as "UTF-8-BOM". But it is not recognize as such.

Any solution ?


Answers:
author: kennyngkk
body: We actually have a intensive documentation on how to convert to UTF-8. Please have a look at the documentation below

* [https://confluence.atlassian.com/doc/configuring-character-encoding-174010.html](https://confluence.atlassian.com/doc/configuring-character-encoding-174010.html?)

Confluence currently only supports UTF-8. I have checked. It supports both the character that you need.

\* <https://www.w3schools.com/charsets/ref_utf_latin_extended_a.asp>


Tags: encoding
Using NOT EQUAL TO in labels
Asked by fahad.h:

I now we can use AND/OR when creating macros for Labels. Is there a way to use not equal to option. ie i want all the pages to show up which do not have certain labels mentioned in them


Answers:
author: Scott Theus
body: Hi Fahad,

Have you tried using the NOT IN operator? ("...labels not in (Label1, Label2")

I've successfully used IN (Label1, Label2), I'm guessing NOT IN will work as well.

-Scott

comments: author: fahad.h
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/21882i9F891C19C4CA88CE/image-size/large?v=v2&px=999 "image.png")

Here is what I have. I'm not sure how to implement the Not Function as it does not give that option


author: Scott Theus
body: If you click the "add a filter" link it will give you more options and functions.


author: ADI ITQ
body: For a NOT search, enter a minus sign (-) before the label. This'll exclude everything with that label

from --\> <https://confluence.atlassian.com/doc/content-by-label-macro-145566.html>
Components on a global level?
Asked by Markus:

We already know that components belong to a project and cant be shared between multiple projects.

How are you handling this problem? We thought about setting up a confluence page for each component and bundle the issues there but we have a lot of components (+-300) so this would be a complete mess.

Or maybe setting up a project where you are able to see all the issues and create the components there? Could work but being able to see them inside the project you are currently in would obviously be a lot better.

Otherwise we will have to keep on working with our excel list im afraid...

Regards.


Answers:
author: Thomas Schlegel
body: Hi Markus,

what do you want to achieve with global components? We are not missing them and I'm sure, there is another solution besides using excel.

Could you please explain your problem a little bit more?


Tags: atlassian-support

component

jira

jira-software

ms-excel

share