youngmon/atlassian-qna huggingface dataset:
Why would I use Project Links between Jira & Confluence and Bitbucket & Confluence?
Asked by Hans Polder:

I have an environment with 3 products:

* Jira 9.12 DC
* Bitbucket 8.19 DC
* Confluence 8.5 DC

All three environments are linked with Application Links. However, I'm now struggling to find any documentation on using Project Links between these products.

The only [reasonably clear documentation](https://confluence.atlassian.com/bitbucketserver/configuring-project-links-across-applications-976171951.html) is only explaining specifically what specific benefits I would gain from creating an Application Link between Bitbucket towards Jira (from Bitbucket's perspective).

However, I'm struggling to find anything about the other possible integrations:

1. Jira \> Bitbucket
2. Bitbucket \> Confluence
3. Confluence \> Bitbucket
4. Jira \> Confluence
5. Confluence \> Jira

**So: What functionality is gained if I go through the trouble of adding project links on top of Application Links?**


Answers:
author: Seon Shakespeare
body: Hi Hans,

Great question!

Many core integration features between Jira, Bitbucket, and Confluence work with just Application Links. You can already view linked development info in Jira, embed filtered data in Confluence, and more.

Here's my take on Project Links and what extra benefits they bring:

* **Easier setup:** They can pre-configure some integrations. For example, if you want to display Jira issues from a specific project on a Confluence page, a Project Link might automatically pre-select that project in the Jira Issue Macro, saving you from writing a JQL query.
* **Better navigation:** They can provide contextual links between projects, repos, and spaces.
* **Deeper integrations (sometimes):** Some apps or features might need them for more advanced functionality. For instance, a release management app might use Project Links to automatically connect Jira issues with the right Bitbucket repositories.

Basically, Project Links can enhance the integration experience, but if Application Links are working for you, you might not need them.

Hope this helps!

comments: author: Hans Polder
body: Hi [@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193) ,

Thanks for your reply!

So, it's still a black box of sorts ?. I understand that it might help for some specific apps, but I gather that generally a project link in a native Atlassian environment doesn't seem to do that much. Other than the more concrete items for the Bitbucket integration.


Tags: bitbucket-data-center

confluence-data-center

data-center

jira-data-center
Best Practice for JIRA Project Setup
Asked by Alyssa Todd:

In our organization, we can only have one project for our program work. We have several projects that have similar requirements (ex: needing to track an owner to an asset is a requirement that spans several projects). We also have stakeholders that span these projects as well, and should have visibility into the work. What would be the best way to set up our single Jira project that contains several projects with interdependencies?


Answers:
author: John Funk
body: Hi Alyssa - Welcome to the Atlassian Community!

You might try setting up the single project and then create the other "projects" as Epics under that single project. Then you can link the Epics together as needed.


author: Joe Pitt
body: You can't have projects within projects. If you aren't using the component field that would be a way to flag different areas of the project. If you are create a select custom field with the different areas. Either way, make the field required upon creation.


author: Lucas Lombardo
body: Hello,  
Currently I work with different Jira projects (depending on product) and I created a specific board to follow interconnected subjects. All issues with the label "label-example" appear on this board, no matter the project. Of course users should have the good rights on projects to see the issue on the global board.


Tags: cloud

jira-cloud
Unable to reactivate a deactivated account
Asked by Shahmah Naveed:

The account for my teammate suddenly got deactivated and after all the efforts we are unable to reactivate it. This issue is causing us loss on active sprint time and on our performance for clients. We need an agent call immediately to solve out this problem.


Answers:
author: Nicolas Grossi
body: [@Shahmah Naveed](/t5/user/viewprofilepage/user-id/5540708) Welcome! Take a look at this documentation: <https://community.atlassian.com/t5/Jira-questions/How-to-reactivate-my-account/qaq-p/2341868>

HTH

Nicolas

comments: author: Shahmah Naveed
body: Hi Nicolas

Thank you for the response, we have consulted the document for guidelines and attempted to reactivate as per instructions but its not working. We need a call from support department to sort out this problem immediately


author: Nicolas Grossi
body: [@Shahmah Naveed](/t5/user/viewprofilepage/user-id/5540708) <https://community.atlassian.com/t5/Jira-questions/How-to-reactivate-my-account/qaq-p/2341868>

You might contact support.atlassian.com as you have an standard account

Nicolas


Tags: cloud

jira-cloud

not-applicable

user-management
"Parent" field to be mandatory in a Jira project
Asked by Krisztina TEGLASI:

Dear All,

How can I enforce "parent" field to be mandatory in Jira project workflows for all ticket types except "epic" issue type?

![Screenshot 2024-07-10 161735.jpg](/t5/image/serverpage/image-id/334671i69B8F0D9A3CC135B/image-dimensions/347x227?v=v2 "Screenshot 2024-07-10 161735.jpg")

Thank you for the help.

Regards,

Krisztina


Answers:
author: Sherri Evans
body: Hello, you can add a Field Required Validator on a transition for all workflows for all ticket types except Epic.

![Screenshot 2024-07-10 at 10.40.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334691i461378FB005E499E/image-size/large?v=v2&px=999 "Screenshot 2024-07-10 at 10.40.06?AM.png")

comments: author: Krisztina TEGLASI
body: Hello,

Thank you for your help, it was very useful.

Regards,

Krisztina


author: Krisztina TEGLASI
body: Hello John,

Thank you for your answer. This was useful information and I've completed the task.

Regards,

Krisztina


author: John Funk
body: Hi Krisztina

You will need to add it as a Field Required Validator on the Create transition in the workflow for that issue type.

comments: author: John Funk
body: Great! Glad that was helpful! Would you mind clicking on the Accept Answer button for Sherri and I? Thanks!


Tags: cloud

jira-cloud
Automation: How to email only the newest entry in a multi-user picker field?
Asked by Ashley Honeycutt:

I have the same question found [here](https://community.atlassian.com/t5/Jira-questions/Jira-Automations-Send-email-to-new-changed-person-in-user-picker/qaq-p/2193259#U2273040), but as a Data Center user, we don't have the ability to use Advanced Branching so this solution doesn't quite get us there.

**Goal**: Automatically email only the new user that is added to a multi-user picker field.

Any thoughts are greatly appreciated. Thank you!


Answers:
author: Adri?n Garc?a Gonz?lez
body: Hi [@Ashley Honeycutt](/t5/user/viewprofilepage/user-id/5065838) ,

You can use the smart values fieldChange in the automation rule.

You can check Atlassian's documentation on this: <https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-fieldChangefieldChange>

I hope you find it helpful, best regards!


Tags: data-center

jira-data-center

jira-server

server
How much to add a workspace member on my standard plan?
Asked by kathleen_fletcher:

Is there a plan where adding a new workspace member is free?


Answers:
author: Oliver S
body: Hi Kathleen, welcome to the community!

The price of adding a new Workspace member on the Standard Plan is:

Monthly - $6 / user / month

Annually - $60 / user / year. Note this will be prorated if you already have an Annual subscription and add someone midway through the annual billing period - <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/#How-adding-and-removing-Workspace-members-affects-billing>

Our Free plan allows you to add Workspace members at no additional charge. You would simply lose access to the paid features outlined here: <https://trello.com/en/pricing> and the admin capabilities outlined here: <https://support.atlassian.com/trello/docs/workspace-admin-capabilities/#Standard-and-Premium-Workspaces>.

Let me know if you have any questions! :)
How to recover trello account without access to the Trello MFA?
Asked by Andy Garcia:

I no longer have access to my Trello MFA, but I have connected my Trello account to Atlassian and set up my Atlassian MFA. When I try to log in to Trello, I log in with my Atlassian credentials and it successfully allows me to use the Atlassian MFA, however, when I get sent back to Trello, it requires the Trello specific MFA that I no longer have. I can't sign in to submit a support ticket due to this, so I have used the option for support ticket without signing in, but they aren't responding to me.

Is there anything else I can do?


Answers:
author: Sal
body: Hi [@Andy Garcia](/t5/user/viewprofilepage/user-id/714341)! I see you've already raised a ticket with us about the same issue with Trello 2FA. In this case, I recommend you continue talking with us through your open ticket, and soon, one of my colleagues will get in touch with you. I appreciate your understanding!
Trello Integration with ServiceNow
Asked by Jessica Carr:

Hi all,

We are looking to integrate Trello with ServiceNow to create cards based on ServiceNow tickets. Is anyone currently doing this and what integrations/plug ins are you using for this?


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@Jessica Carr](/t5/user/viewprofilepage/user-id/5303661),

Cigdem from Hipporello here. Yes, Zapier is the answer to your question, but I also suggest you check Hipporello's [Service Desk for Trello](https://www.hipporello.com/trello-power-ups/service-desk) that natively integrates with Trello and allows you to manage ticketing collaborativey on your Trello board in an easy way.


author: milynnus
body: [@Jessica Carr](/t5/user/viewprofilepage/user-id/5303661)

You can do it with Zapier.
Can I create multiple triggers for one action?
Asked by Qwerty Qwerty:

Hi everyone! I'm trying to automate my Trello board to sort whenever a card is added, moved, etc. Those have different triggers, and I have to manually add all the actions when sorting to all of them. It gets messy and confusing. I don't see an option to add multiple triggers. Does anyone know if this is possible and how to do it? Thanks!


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Qwerty Qwerty](/t5/user/viewprofilepage/user-id/5361218) ! What triggers are you setting up? In some cases you can create OR statements. If it's just the trigger around when a card is created, moved into, copied, or emailed into the board, using "when a card is **added** to the board" will encompass all of those.

comments: author: Qwerty Qwerty
body: Hi [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993), thanks for responding! I'm also using "when a card is added to \[list\]", and am using multiple rules for every list in my board, because from my experimentation, the "when a card is added to the board" doesn't seem to do anything when you move a card from one list to another. Is my understanding of this trigger wrong?


author: Hannah Humbert - Simpla Workflows
body: Ah, I see. So that's two seperate things:

1. When a card is added/moved/copied to a board. Or when a card is added to a specific list (a **brand new** card is being created)

2. When a card is moved in a board (an **existing** card is moved from one list to another).

Do you want the action to trigger when a card is both newly created on a board AND when the card is being moved from one list to another?

And for when a card is being moved between lists, should it apply to ANY list, or just a select few?


author: Qwerty Qwerty
body: Yes, it should be when a card is created *and* moved between lists. I want this to apply to all lists.


author: Hannah Humbert - Simpla Workflows
body: You should be able to achieve this using a regular expression. Try this:

```
when a card is added to list "regex:/.*(\w+).*/"
```

This trigger will apply to any card created or moved into any list.


author: Qwerty Qwerty
body: Oh, didn't know you could use regex! Thanks! But I forgot to mention, I'm also using the "when any label is added to a card by anyone" trigger. I don't think those can be combined into one trigger, and based on your previous replies, it doesn't seem to be possible to use multiple triggers in one rule. Oh well, I'm content with two rules for sorting, so I guess I'll accept this answer. Thanks for taking the time to help me through this.


author: Hannah Humbert - Simpla Workflows
body: Yes, you're right - you'll need two seperate rules to achieve that! Should be easy to manage though and you won't have to update it everytime you edit/add a list or label. Glad I could help!
Calendar: can you move one card and shift all others automatically?
Asked by Zack Robertson:

We pay for Trello to use the calendar, but it lacks a functionality for us that is continually causing us a lot of frustration.

Our cards have due dates, and those dates often need to be rearranged. A lot of the time what we need to do is move, one card to an earlier date and shift all the other cards accordingly, but currently the only way to do that is to move each card individually to its new respective date. This is a major pain point for us. Is there some way to move a card from one day to another and shift all corresponding cards automatically?


Answers:
author: milynnus
body: [@Zack Robertson](/t5/user/viewprofilepage/user-id/4924722)

Since every card is independent, even for those where you have create cardlink to express their inter-dependencies, the due dates does not adjust themselves automatically. You would need to invoke some services to help you do that.


author: Hannah Humbert - Simpla Workflows
body: [@Zack Robertson](/t5/user/viewprofilepage/user-id/4924722) yes it's possible using butler automation and the cascade function. For it to work though, you need a way to relate cards together. For example, linking cards in the attachments.

Additionally, you need to think about preventing looping.

So, let's say you have a rule that says "when a card's due date is moved, for all cards linked in the attachments, move due date by the same time".

Now, let's say you have cards A, B, and C that are all linked together. Card A's due date is moved, so this then affects card B and C's due date. So, in turn, card B's due date has now been moved, so it will trigger the automation to start again, same with card C (luckily Trello will eventually stop the infinite loop of death ?).

Typically in this workflow, you'd have a parent card and the related child cards will be either linked in the attachments or as linked checklist items. So the parent acts as the "master" and the automation will only trigger if the due date is changed on that card.

Would that make sense for your workflow? How are you currently relating cards?
Campos personalizados mudando sozinhos
Asked by AUTOMA??ES:

Possuo o trello premium, estou com problemas no campo personalizado, tenho um card base para cria??o de outros cards e essa base possui alguns campos personalizados, por?m aleat?riamente, alguns campos antigos que n?o s?o mais usados e j? foram apagados s?o adicionados aos cards e os campos novos s?o apagados, o que pode estar acontecendo?


Answers:
author: Sal
body: Ol?! Tudo bem? Espero que sim! Eu vi aqui que voc? j? tem um ticket aberto conosco sobre esse mesmo problema com os campos customizados. Por esse motivo, eu gostaria de te pedir para que voc? continuasse falando conosco atrav?s do seu caso aberto, para que possamos te ajudar a resolv?-lo. Agrade?o a aten??o!
1 usu?rio administrativo
Asked by VONEY:

Ol?.

Tenho uma plano Premium e preciso adicionar membros a minha ?rea de trabalho.

Esse membros podem ser os gratuitos ou Standard?

Entendo que serei cobrado por usu?rio a mais que eu adicionar na minha ?rea de trabalho, por?m, qual o valor por usu?rio?


Answers:
author: Sal
body: Oi [@VONEY](/t5/user/viewprofilepage/user-id/5361068)! Ent?o, voc? pode adicionar qualquer usu?rio do Trello como membro da tua ?rea de trabalho, ou como convidados da sua ?rea de trabalho independentemente do plano que eles tenham.

Sobre a sua segunda pergunta, os valores seriam 10 d?lares por usu?rio caso voc? tenha a assinatura Premium mensal, e 12,50 d?lares caso tu tenha a assinatura mensal. Voc? pode ver mais detalhes sobre os pre?os neste link: <https://trello.com/pt-BR/pricing>
Is there a power up or anything else that can drag and drop attachments OUT of trello?
Asked by Angela Anders:

I am in need to having the ability to drag and drop or copy and attachment from trello to another platform. I don't want to download the attachment as this defeats the purpose of using trello to save on hard drive storage.

I am open to ALL solutions.

Please help!


Answers:
author: Oliver S
body: Hi Angela,

Definitely understand how this would be useful, particularly when trying to use attachments in Trello on other platforms.

At present, it's not possible to drag and drop files out of the Trello app into other platforms. I've passed on your feedback about this through a feature request raised with our product team.

While I understand it doesn't help (given you don't want to download attachments), there are a couple of Power-ups that could help download all attachments on a card at once (to speed up the process):

<https://trello.com/power-ups/6411ecf3afd8d088e3639f64/attachments-downloader>

<https://trello.com/power-ups/60bd32bfc2fcaf094b4a9d49/file-manager-tiny-power-ups-club>

Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Depending on your device's operating system, you may be able to set the trash folder to auto delete files after a certain number of days if you're worried about hard drive storage.

Hope this helps!
Is it possible to import dependencies from excel to trello?
Asked by Chris Scherzer:

I am trying to figure out a reliable way to import dependencies from excel, but am not having much luck. Is there a way to do this natively or is there a better powerup to use for this?

I am developing a 3 week scheduling look ahead for thousands of assets with dependencies. I want to use excel to manipulate this list and its dependencies outside of trello and re-upload it since it is not time effective to manually assign hundreds of thousands of dependencies by hand on trello.

I am using planyway because of its ability to schedule cards down to the minute on a daily basis and display them in a 3 week look ahead on a calendar. It has an export feature, but I don't see a way to import anything in this powerup.

Bluecat imports does not appear to have this functionality either as the option to choose import excel columns related to dependencies does not exist.

placker appears to have some of this functionality built in, but does not have the robust calendar display options that plainyway has that I want to use.


Answers:
author: Alina Kurishko
body: Hi Chris,

Welcome to the Atlassian Community!

I'll definitely leave some room for Trello users to share their tips and tricks on this one as I won't be able to advise on whether someone should use a third-party application or not. We're not able to endorse any third-party apps because many of these services are provided by separate companies, outside of Trello.

I can only suggest you keep searching for a Power-Up that's best for you: <https://trello.com/power-ups/search?q=import>

I'll also share this article with the list of options we officially offer for importing data into Trello: <https://support.atlassian.com/trello/docs/importing-data-into-trello/>

Hope you'll find a Power-Up that suits your needs soon!

Alina \| The Trello Team


Tags: import
Checklist items no longer moveable
Asked by Ann K Terlizzi:

When I add a checklist to a card, I used to be able to then rearrange items in that checklist to better fit the order of operations on a project by grabbing the box and moving it up or down. IE: I have 4 items but want the item I added last to actually appear fist in the list now.

This feature no longer appears to be working and I don't see any guidance on the help boards or community. I have rebooted, logged out and in. Has anyone else experienced this? Is there a setting that has changed I can adjust? Thanks for any insights!


Answers:
author: Cole Tomlinson
body: Hey [@Ann K Terlizzi](/t5/user/viewprofilepage/user-id/5360952)!

Do you happen to be trying to rearrange the items by grabbing the check box (arrow "A" in the screenshot) rather than the check item (arrow "B" in the screenshot)?

![Screenshot 2023-11-09 at 2.47.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/291021i5E6A01B69A02DBE8/image-size/large?v=v2&px=999 "Screenshot 2023-11-09 at 2.47.28 PM.png")

A change was made recently that will no longer allow you to rearrange items by grabbing the check box, but you should still be able to by grabbing the check item.

This change was made for keyboard accessibility reasons. Hope this helps!

comments: author: Ann K Terlizzi
body: That's it! Thanks so much, that totally solved the problem!
Issue with Trello and Microsoft Teams
Asked by Eric Caldwell:

Anyone else had this issue in the screenshot below?

Troubleshooting I have tried.

- Unlinking my microsoft account  
- Restarting all applications  
- Setting up integration while no other tabs are logged in  
- Made sure 3rd party api was enabled on Teams  
- Tried on web browser, desktop app and mobile

![Screenshot 2023-11-09 095453.png](https://community.atlassian.com/t5/image/serverpage/image-id/290969iA41D4D8C965C4BC7/image-size/large?v=v2&px=999 "Screenshot 2023-11-09 095453.png")


Answers:
author: Sal
body: Hi [@Eric Caldwell](/t5/user/viewprofilepage/user-id/5360911)! I saw you've already opened a ticket with us about this issue you're experiencing with MS Teams, and my colleague Alina is already working with you on it. So, I recommend you continue your communication through your ticket, and we'll do our best to help you solve it.
Creating a card template that works across 2 boards?
Asked by Jake Read:

I have created a template card but would like it to work \& continue to be updated across 2 boards. I have tried copying the template from one board to another but it looses information or locks the custom fields so they are not editable. I've tried filling out the card in full \& then copying that to another board but the same happens.


Answers:
author: Gaurav Kataria
body: Jake, it might be that you are copying that card to a board in a free workspace. Custom fields are only available in paid workspaces.