youngmon/atlassian-qna huggingface dataset:
How can I change the Incident History of status page?
Asked by Adamantia Leivada:

How can I change the Incident History of status page, i.e. change history to Jan 2021 instead of May 2018?

I can change the display of each component but not this specific range on the Incident History.

Would CSS editing work?

![history.png](/t5/image/serverpage/image-id/177147i9AB486ED92CBB823/image-size/large?v=v2&px=999 "history.png")


Answers:
author: Robert
body: Hi [@Adamantia Leivada](/t5/user/viewprofilepage/user-id/3744326) !

While there's no explicit setting you can use to change this, there is some flexibility in the custom HTML/JS path you mentioned.

For example, you can completely remove the link to /history from your main Statuspage using this snippet:

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/#Remove-the-link-to-the--quot--history-quot--page>

Another option would be to use a custom JS snippet to remove the date range selector from the /history page. This won't change the default 3-month visibility there but will make it so users can't select older time ranges on the page:

![2022-01-12_12-29-17 (5).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/177457i4ED3A763DE449B13/image-size/large?v=v2&px=999 "2022-01-12_12-29-17 (5).jpg")

The snippet I used was modified from our[sample customizations repository](https://bitbucket.org/atlassian/statuspage-sample-customizations/src/master/):

```
<script>
$(function() {
$('.pagination-container').remove();
});
</script>
```

While I don't think this is the exact end result you are looking for, hopefully it helps point you in the right direction for customizing your own page!

comments: author: Adamantia Leivada
body: Thank you Robert. Would it be possible to confirm if I can apply this solution under the Start up plan?


author: Robert
body: Hi [@Adamantia Leivada](/t5/user/viewprofilepage/user-id/3744326) !

This option would require the custom HTML/JS feature, which is [only available on Business or Enterprise plans](https://www.atlassian.com/software/statuspage/pricing).


Tags: cloud
Why the partial outage of a API call was not recorded in Statuspage?
Asked by Ramya.Mariyala:

++**Partial Outage for accounts was recorded in activity log but not in status bar.**++

We have got a warning (HTTP code: 403) at 09th Jan 2022 at 11:47:06 AM in UBN Ebanking Retrieve Accounts in APIMetrics, but there was no Partial Outage recorded in Statuspage (Component name:**UBN AISP Retrieve Accounts - Ebanking** in Component Group : **Ulster Bank North - Open Banking Accounts - Ebanking** ) with Page ID:**sd1vl4q7mw8c** and Component ID:**g8f2h4nyhvvm**.

The Partial Outage was recorded in Statuspage for the rest API calls (Retrieve Balances and so on) in the same Ebanking workflow. In the activity log, the Partial Outage was recorded for accounts and all other calls but Partial Outage of Retrieve Accounts was not reflected on the Statuspage. Can I get a proper explanation for this issue about how this happened? Is this a general scenario or an exceptional case? Please resolve this issue ASAP.


Answers:
author: Darryl Lee
body: Hi [@Ramya.Mariyala](/t5/user/viewprofilepage/user-id/4700759),

This is Darryl. I am here to help.

From your description, there seems to be a disparity in the display for the partial outage incidents.

This issue requires further investigation on our end.

For better communication, please help log a support request via this link (<https://support.atlassian.com/contact/#/>) so that we can dive deeper into it.

Thank you.

Kind regards,

Darryl Lee

Cloud Support Engineer


Tags: cloud
Multiple custom domains
Asked by Jonathan Duncan:

Is there a way to have multiple custom domains? The company I work for is rebranding and so we want to give customers a new domain to access our status page, but we still want customer to be able to access the page with the old domain. If nothing else, I can just setup the old domain to redirect to the new, but I am asking in case there is a better option.


Answers:
author: Livepeer
body: We had this question as well since we recently changed our domain URL to be consistent with a rebrand. Statuspage supports the default, free-tier URL (company.statuspage.io) and a custom domain simultaneously, so we set our custom domain to something consistent with the rebrand and kept the old statuspage.io domain.

We had to upgrade, but it worked.


author: Craig Castle-Mead
body: Hey [@Jonathan Duncan](/t5/user/viewprofilepage/user-id/4697783)

There definitely doesn't appear to be a multi-domain option in the standard UI, but it may be worth contacting Atlassian support and asking if they can assist somehow on the backend (there's a not on the DNS config page saying they'll help with CDNs that require additional setup).

If not, the redirect may be your best answer.

CCM
Can we Update time to 12 hour?
Asked by Sarah Ingham:

The client is asking to use 12-hour time versus 24-hour time. Is there a way to customize that?

e.g.: 3:20pm instead of 15:20


Answers:
author: Craig Castle-Mead
body: Hey [@Sarah Ingham](/t5/user/viewprofilepage/user-id/4653787)

There does not appear to be an option to change the time display format (only the timezone)

CCM


Tags: cloud
adding users to group
Asked by Muhammed Ibrahim:

Hello,

I've SSO enabled for Audience-specific page, created a group, and need to add users to the group to be able to view the component.

I've added the AD group to the application in Azure


Answers:
author: Ashish Shetty J
body: Hi [@Muhammed Ibrahim](/t5/user/viewprofilepage/user-id/4692131) ,

As I understand, you wish to add users to Azure groups and wish to map these groups to particular components on your Statuspage.

In order to do this, you will need to add a group claim to your Azure SSO setup./ Once done, you can find the group you wish to map and use its Object ID as the external identifier in the group details of the Statuspage group. You should then see the Azure users synced to your Statuspage group and you should be able to map desired components to this group.  

I also see that you are already working on this issue with my colleague Conner in the support ticket <https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-24083>. As you have already discussed the issue in the ticket, I would suggest continuing the investigation through the support request. :)   

However, please feel free to reach out to us if you're experiencing any issues and we'll be happy to help!   

Thanks,  
Ashish Shetty J  
Cloud Support Engineer  


Tags: cloud
Wie Projektplan in Confluence erstellen?
Asked by SassiM:

Ich m?chte einen Projektplan, bzw. Zeitplan in Confluence hinterlegen. Gibt es dazu bereits Features, die als Vorlage genutzt werden k?nnen?

Das Makro "Roadmap Planer" ist aus meiner Sicht nicht geeignet, da die Anwendung sich lediglich f?r kleine Zeitpl?ne anbietet.

W?rde mich sehr ?ber hilfreiche Tipps freuen.

Frohes Neues Jahr allerseits!


Answers:
author: Takafumi Ohtake -Ricksoft-
body: Frohes Neues Jahr SassiM,

I'm Takafumi from [Ricksoft](https://marketplace.atlassian.com/vendors/29695/ricksoft-inc).

If you use Confluence cloud, [Project plan template](https://support.atlassian.com/confluence-cloud/docs/create-a-page-from-a-template/) may be useful to plan projects.

To make a schedule, Confluence provides Roadmap Planner and [Chart macro (type is gantt chart)](https://support.atlassian.com/confluence-cloud/docs/insert-the-chart-macro/#ChartMacro-GanttChart).

But, I recommend you try Gantt chart apps if you plan a large project.  
[Gantt chart apps for Confluence](https://marketplace.atlassian.com/addons/app/confluence/trending?query=gantt%20chart)

comments: author: SassiM
body: Thanks a lot Takafumi!

Do you also have any recommendations for todo lists? Is there something similar to trello boards?


author: Takafumi Ohtake -Ricksoft-
body: If you use Confluence Cloud, I think [Plana - Agile Planner for Confluence](https://marketplace.atlassian.com/apps/1223150/plana-agile-planner-for-confluence?hosting=cloud&tab=overview) is valuable, though it's much simpler than trello.

If you use Confluence Server or Data Center, I think [Flow Board](https://marketplace.atlassian.com/apps/1214206/flow-board?hosting=datacenter&tab=overview) is what you're looking for, although I haven't used it.
Status page SAML authentication - input for IdP issuer
Asked by Archana Athithan:

Hi,

We are trying to integrate status page SAML authentication with internal IdP server where entity ID is a plain text instead of URL.

<https://support.atlassian.com/statuspage/docs/require-saml-for-private-pages/#Finish-setup-in-the-Statuspage-management-interface>

Is there a way to input 'entity ID' in addition to SSO target URL and Certificate. If there is any REST API to do the same, that will also work for us.

Thanks,

Archana.


Answers:
author: Jesse Klein
body: Hello Archana,

This is Jesse from the Statuspage support team. Thanks for the question and welcome to the community.

The alternative we provide to using the Entity ID and ACS URL is the SAML metadata. Unfortunately, beyond that, we do not support any plain test or the use of the API for this. If you would like to share your setup, maybe we can go into more details. Feel free to submit a ticket with the details of what your setup looks like and we can see if there is something else that can be done but on the surface it appears like something we don't support. I'd be curious what you are doing for your SSO.

If you decide to reach out, please go to support.atlassian.com and send us a ticket. Feel free to reference this post as well. I hope that you have a great day!

Regards,  
Jesse


Tags: cloud

saml
Manage PagerDuty App using the Statuspage API
Asked by Dat Tang:

Hi,

I want to manage the PagerDuty app on Statuspage (e.g. edit rule for a PagerDuty service) using the Statuspage API. However, I cannot find it on the API document <https://developer.statuspage.io>. Is it supported?

Thanks in advance.


Answers:
author: Nikola
body: Hi Dat,

You can use Statuspage API for managing users, incidents, components, metrics etc. but not for interacting with 3rd party integrations.

With PD app, you can automate component status changes, create and/or update incidents etc. Check out our KB for more information on how to use PagerDuty integration and what are the possibilities:

<https://support.atlassian.com/statuspage/docs/set-up-a-pagerduty-integration/>

Cheers,

Nikola

comments: author: Dat Tang
body: Thank [@Nikola](/t5/user/viewprofilepage/user-id/1477324) . It is not what I expect, since I want to automate this integration process. Anyway, thank you for your answer. Hope the API will support it in the future.


author: Tim Reddehase
body: Are there plans to support configuring the integration of 3rd party integrations (such as PagerDuty) via the API, [@Nikola](/t5/user/viewprofilepage/user-id/1477324)?

<br />

Considering the need to configure which services to forward and rules for elevating issues to partial outage or full outage for certain components it would be quite helpful to be able to automate this via the API, e.g. to orchestrate both pagerduty (or other integrations) and statuspage.io in tandem.


author: Jesse Klein
body: Hi Tim,

We don't currently have any plans to add this functionality to the API. I can make a feature request on this for you, however. Thanks for providing the use case on here. I will add that to the ticket that I create. I hope you have a great day!

Regards,  
Jesse


author: Vitor Barbosa
body: Was the feature request created? We have the same requirement to automate the integration from PagerDuty with StatusPage, and for that, we would need to be able this API. Please let me know when you expect this feature to be available.

Thanks,

Vitor


author: Abraham Musalem
body: Hey Vitor,   

It is still being considered unfortunately but if it ever gets implemented, we'll be sure to let users know its available. Apologies in the inconvenience.   

Best,

-Abe


Tags: cloud
Notify Audience-specific incidents
Asked by Ben Avnon:

We're developing a platform that's currently being deployed on-premise to a growing count (hundreds) of sites.

We're looking for a platform that will allow us (the providers) to display to the site's owner the status of their own on-premise deployment, including an ability for us (the providers) to display a dedicated message for them.

That means the same template, but a unique instance of Statuspage for each site.

e.g: site X is operating perfectly, but site Y is currently experiencing connectivity issues with one of our services.

When site Y's users go to their status page, I want them to see a message from us, but site X shouldn't see it.

I tried reading more about Statuspage's audience-specific page but didn't see any mention of that use case.

Is that a use case supported by Statuspage?


Answers:
author: Abraham Musalem
body: Hey Ben,

Abe here with Statuspage support. That is a good use case for Audience-Spesific. Users will only see components/components groups they are assigned.   

In your case, making one component site X and another component site Y. If site Y is down, only users with access to the component that corresponds to site Y will see that. Users with access to the component that corresponds to site X will not see anything for Site Y as ling as they don't have access to the component.   

Hope this helps!


Tags: cloud
Statuspage API - Caching for "Get a list of subscribers" endpoint
Asked by Lukas Schwab:

Dear Comunity,

I noticed that when I create a new subscriber using the statuspage API and then try to find it in the list of all subscribers (GET /pages/{page_id}/subscribers) it doesn't show up right away.

I haven't found out the exact time it takes until a newly created subscriber shows up in this list but it for sure takes longer than 5-10 minutes.

I know that I can use the "Get a subscriber" endpoint (GET /pages/{page_id}/subscribers/{subscriber_id}) to get a single subscriber, and this one works imediately after I create a new subscriber.

My Problem here is that my application only knows the email address of the subscriber, so I use the above mentioned "Get a list of subscribers" endpoint and add a query parameter like this: "?q=john.doe@work.com".

**My Questions:**

1. Does anyone know ifatlassian uses caching for this endpoint?

2. If they use chaching, is there a way to disable it for this endpoint?

3. If there's no way to disable the caching, for how long does the caching last exactly?

Thanks a lot for your help!


Answers:
author: Lukas Schwab
body: Hello Jesse,

The problem doesn't occur the first time I try to create a subscriber and then try to look for him in the list of all subscribers.

It occurs when I try to create a subscriber than has been unsubscribed before. This is why I thought it probably had something to do with caching.

These steps don't work:

1. create subscriber (works)

2. get list of subscribers and find our subscriber (works)

3. unsubscribe subscriber (works)

4. create new subscriber with same email as old subscriber (works)

5. get list of subscribers and find our new subscriber (doesn't work)


author: Jesse Klein
body: Hello Lukas,

This is Jesse from the Statuspage support team. Thanks for your question around API caching and welcome to the community.

I find it a bit strange that you're experiencing delays in the API responses for changes. For the manage API, there is no caching going on. The only thing that is cached is the status API, which does not apply here.

I just ran some testing on my side and was able to get instantaneous results each time I ran the request. I even added the ?q=john.doe@work.com part of this to see if that had an effect and got the same results. I am curious why this would be happening for you. If you had any more details of your setup, I would love to understand more. If you have anything outside of a Free plan, also feel free to send us a support ticket. I hope you have a great day!

Regards,  
Jesse

comments: author: Lukas Schwab
body: Hello, Jesse

I accidentally posted my reply as a reply to my post, not your response so feel free to check it out and thanks a lot for your help!

Lukas


Tags: api

subscription
modify the color of the subscribe button
Asked by Brooke Durbin:

Can someone share code of how to modify the color of the subscribe button?


Answers:
author: Arumugam M
body: Hi Brooke,

This is Arumugam here, happy to help!

I understand that you would like to modify the color of the *Subscribe* button on Statuspage.

You should be able to make changes by either using CSS or Javascript. Let me share with you a snippet for changing the color of the button using CSS.

|-------------------------------------------------------------|
| a#show-updates-dropdown { background: #f0f0f0 !important; } |

In the above example, we are selecting the appropriate HTML element and we are adjusting the background color, where #f0f0f0 is the color we have selected.

You may use any HEX color that suits your requirement.

You can learn more about these in detail in the links below:

Using Custom CSS - <https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/>

Customization cookbook - <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

Hope this helps. Please let us know if you have any follow up questions.

Thanks,

Arumugam


Tags: cloud
about subscribing to updates on the status page
Asked by Ken.Iida:

I try to subscribe to updates on the status page via webhooks.

Is it possible to specify the port number like "<https://FQDN:55555/myWebhook/>" when entering the URL ? Is it possible to specify the IP address directly instead of the FQDN?

Also, is it possibe to ignore the certificate error when sending the webhook over SSL?


Answers:
author: Jesse Klein
body: Hello Ken,

This is Jesse from the Statuspage support team. Thanks for the question and welcome to the community.

I don't see why you wouldn't be able to use a port number but I believe that you are limited to a URL for that field so an IP address is probably not valid.

In regards to the SSL question, the webhooks are sending with an HTTP Post so I am not entirely sure what you mean around ignoring the certificate. If you could provide more details, I would happy to provide more answers.

Regards,  
Jesse
Email notifications issues
Asked by Paulam Chang:

I am receiving more and more complaints from users not receiving email notifications after Dec 15th (AWS outage). is anyone else experiencing the same thing?  

The workaround for this is just unchecking and checking back any subscribed components to start receiving emails again.

Thanks


Answers:
author: Paulam Chang
body: To give an update to everyone. it appears that the issue was on our email delivery service. We were returning failed messages back to statuspage causing them to mark our domain hard down.

I missed the "quarantine" status on the audience list page because I was looking at each user and the interface only shows "quarantine" status on the list view but not on the user detail view.


author: Suvradip Paul
body: Hi [@Paulam Chang](/t5/user/viewprofilepage/user-id/4158886) ,

Did you check with Atlassian Support already? Did you hear anything from them?

comments: author: Paulam Chang
body: yes, it ended up being something on our end


Tags: cloud
How do you remove a user?
Asked by Jon Schlueter:

I'm an Admin for our Status Page and can see how to add users, but there does not seem to be an option to remove a user. Can someone help out? Thanks.


Answers:
author: Paulam Chang
body: if you are referring to removing users from the manage.statuspage.io, then you need to go into your admin.atlassian account and remove the user from there. There is no option to remove users from the manage.statuspage.io directly

comments: author: Jon Schlueter
body: Thank you, this fixed it. To clarify, I don't even need to delete/remove the user from Atlassian. There's a toggle for access to Status Page and when I toggled it off, that did the trick.


Tags: cloud
Adding Intercom Messenger
Asked by Glen Aspeslagh:

Hi, new to status page. One of the reasons we chose this service is the great integration with Intercom. Has anyone tried adding the Intercom chat widget to their status page? It seems like a missing feature, as any Intercom user expects this to be in the bottom corner of their pages. Maybe possible with Custom HTML/JS, but we currently do not have plans to upgrade to the $4800/yr plan just to do that :-)


Answers:
author: Rahul S
body: Hi Glen

Rahul from the Statuspage Team here.

Can you let me know if you are referring to the Intercom-Statuspage integration?  
<https://www.intercom.com/help/en/articles/1827049-statuspage-app-notify-customers-about-issues>  

Note that you'd need to be on an Active Statuspage page and not a trial page to use this integration.

Secondly, you mentioned about using custom HTML/JS. May I know, what exactly would be the user case here, in regards to intercom-Statuspage?  

Kind regards,  
Rahul  
Statuspage Support


Tags: cloud
Custom CSS/JS/HTML applied through REST API?
Asked by Greg Whorley:

I was looking over the REST API docs for Statuspage and I was wondering if it is possible to add custom CSS/JS/HTML in a REST request to the pages endpoint? Our current Page, Component Group, and Components implementation were all done manually through the management UI, but I was looking into creating a simple REST client to apply the Page layout.


Answers:
author: Greg Whorley
body: I contacted support and they replied that this is not supported, but a feature request is open for it with status of "Maybe Later".


Tags: cloud
Unable to setup employee viewers they all end up as users
Asked by Sean O'Shea:

Hello - we have SAML configured and it seems everyone in the AD groups gets added as a team member.

![96EA0879-8201-43CC-8A14-23B70A629DAB_4_5005_c.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/173395iACA5BD69D4A9EEC0/image-size/large?v=v2&px=999 "96EA0879-8201-43CC-8A14-23B70A629DAB_4_5005_c.jpeg")

We are trying to figure out how instead to get this so employees view the page and not be team members. Any ideas what we are doing wrong?

We followed this article <https://support.atlassian.com/statuspage/docs/require-saml-for-private-pages/>

CHeers


Answers:
author: Ronnie Kingston
body: Hi Sean,

Thanks for reaching out to us.

Since this is more related to configuration on your specific Statuspage instance, we request you to log a ticket with us via support.atlassian.com

We can help you via that ticket.

Regards,  
Ronnie


Tags: cloud
How To Retrieve System Metric
Asked by Scott Adams:

Hello. I have a status page and I have created two system metrics. I've sent, via api curl command, sample data and the data appears on my status page.

Is it possible to retrieve those data points via api? I can send data points to a system metric, but how do I retrieve them? Thank you.![Screen Shot 2021-12-09 at 11.48.36 AM.png](/t5/image/serverpage/image-id/173154i58507E8866B4127A/image-size/large?v=v2&px=999 "Screen Shot 2021-12-09 at 11.48.36 AM.png")


Answers:
author: Talar Pavlovic
body: Hey there Scott,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team.

Straight out, no, theres no way you can pull the system metric data out of the page using an API.

Regards,  
Talar


Tags: api

cloud

metric