youngmon/atlassian-qna huggingface dataset:
The Start Date field is not visible to users / roles other than administrator.
Asked by Ay?enur ?en:

Hi!

Although the project screen and issue layout have been added, the start date field does not appear.

The areas added to the project are shared in the appendix.

I request your support regarding this issue.![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/298084iCFE30FF36C1A4AD4/image-size/large?v=v2&px=999 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/298085iBA8F956BB6054CF8/image-size/large?v=v2&px=999 "2.png")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/298086iFF01CB504A66F117/image-size/large?v=v2&px=999 "3.png")![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/298087iE524F37F81757C37/image-size/large?v=v2&px=999 "4.png")![5.png](https://community.atlassian.com/t5/image/serverpage/image-id/298088i5FD38D502E9939A2/image-size/large?v=v2&px=999 "5.png")![6.png](https://community.atlassian.com/t5/image/serverpage/image-id/298089i072F38FCED2E6A4D/image-size/large?v=v2&px=999 "6.png")![7.png](https://community.atlassian.com/t5/image/serverpage/image-id/298090i70D63784614BA11A/image-size/large?v=v2&px=999 "7.png")![8.png](https://community.atlassian.com/t5/image/serverpage/image-id/298091iB04C9B747466174C/image-size/large?v=v2&px=999 "8.png")


Answers:
author: GNarsimhagowda - Empyra
body: Hi [@Ay?enur ?en](/t5/user/viewprofilepage/user-id/5350340) ,

If the field is empty sometimes it will not be visible in the screen, Try adding the field in the description field in the configure option in the issue view or by giving it value in the issue creation.

Thank you.


Tags: custom-field

jira-software

screen
A display problem when user want to create issues ( combobox changed into checkbox list OVERNIGHT)
Asked by Sarah Ham(MVSK):

When user want to create an issue,

the components used to show in the form of Combo Box.(normal display state)

But One Day, the **components changed into in the form of long list of Check Box**, so It is really uncomfortable for us. (all the object is listed so the form is too long)

Can you tell me**why and how can I get it back ?**

<br />

Please Refer to the Attatchments ("Jira_bug_report.gif")

![Jira_bug_report.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/297685iAF3764D9B3563848/image-size/large?v=v2&px=999 "Jira_bug_report.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is Atlassian trying to improve the handling of fields when they have a lot of options in them. A common complaint from people who have defined too many options for humans to comprehend in a simple drop-down is that it's hard to find the right option, and rather than limit the lists, Atlassian are trying to move to a more consistent "click to select, and show the ticks" with some of the other fields. Check marks you can toggle are a bit more obvious and intuitive than a highlight that needs you to hold ctrl down to use.  

There is no way back I'm afraid, an update is an update (Atlassian wants me to use words like upgrade or improvement, but I can't always do that, because some updates make no improvements. I suspect this might be one of them)

Personally, I prefer the "hold ctrl and click on a simple list", but I can see why most people do not.   

I'd also rather see a proper fix for "we defined 100and11ty12 fields called 'status' when we only really needed one", so when someone types "status" in JQL, they cannot find the actual status. (If I were the Jira product owner, or even just a developer, I'd write code that blocks admins from adding custom fields with any variation of "status" in their name)
In the Link issue, I want to link only a specific project
Asked by koutarou ishibashi:

When searching for issues in Link issues, you can select issues from all projects.  
Is it possible to make it impossible to select only certain projects?


Answers:
author: Mayuresh Kamble
body: HI [@koutarou ishibashi](/t5/user/viewprofilepage/user-id/5308713) ,

I don't think this functionality is currently available in Native Jira, However you can try this add-on **[Enhanced Links for Jira](https://marketplace.atlassian.com/apps/1232054?tab=overview&hosting=cloud)**and see if it meets your requirement.

Regards,  
Mayuresh
Trecentist does not work.
Asked by Syed Hoque:

for some reason Tricenties does not work


Answers:
author: Trudy Claspill
body: Hello [@Syed Hoque](/t5/user/viewprofilepage/user-id/5390811)

Welcome to the Atlassian community.

In order to help you we are going to need more information.

What is your Jira hosting type? Are you using Jira Cloud, Jira Server, or Jira Data Center?

What steps are you executing?

What response do you expect?

What response do you actually get?

comments: author: Syed Hoque
body: Jira cloud


author: Syed Hoque
body: I clicked on Test management then on the top asked me to click on access allowed, I did it then go to another window and accept still does not work
Some users do not have the notifications icon lit in red. Although they receive notifications.
Asked by Temur Khalilov:

Some users do not have the notifications icon lit in red. Although they receive notifications.


Answers:
author: Jack Brickey
body: Hi [@Temur Khalilov](/t5/user/viewprofilepage/user-id/3686963) , to be clear notifications under the bell icon don't correlate 1:1 with email notifications. Emails aside, have you seen a scenario where a specific event shows as a bell icon badge for one user but not another? When that happens check the individuals personal notification config under their avatar. if all of the configurations for both users are the same then you might report the condition to Atlassian support.


Tags: cloud

jira-work-management-cloud
Creating a automation rule that can be accessed across multiple team managed projects.
Asked by Jayanthi Rajagopalan:

I am having trouble in running automation rules across multiple projects. It is a simple rule, where if there is a manual trigger from a task, then a new issue (sub task) is created under the issue triggering this task.

I have tried creating this rule in 2 different ways-

* Created this rule in one project (let's call in Project1).
  * In Global administration, changed the scope of this rule to "Multiple Projects."
  * Selected Project 1 and Project 2 as the projects that can access this rule.
  * Ran this rule from Project 1-
    * Works fine
  * Ran this rule from Project 2-
    * Rule fails because it couldn't locate the Sub task ID of Project 1 in Project2.
* Created this rule under Global administration as a global rule.
  * Then, changed the scope of this rule to Multiple projects.
    * Selected Project 1 and Project
  * Ran this rule from Project 1
    * Rule fails, seems like it is looking for a sub task ID of a different company managed project.
  * Ran this rule from Project1.
    * Rule fails, seems like it is looking for a sub task ID of a different company managed project.

Any ideas as to what might be happening here?


Answers:
author: mruttan
body: The issue is that each project's tasks are seen as different 'issue types' in the back end. I recently solved a similar type of issues using the "Same issue type as trigger" and "same project as trigger" this eliminates the need to specify the issue type and project.

Hope this helps!


author: Laurie Sciutti
body: Hi [@Jayanthi Rajagopalan](/t5/user/viewprofilepage/user-id/5389997) and welcome to the Community! Can you provide a screenshot of the Rule? Several things might be impacting the results (different workflows, the action selected -- Create new issue vs Create sub-task, etc.) so the advice is dependent on your Rule specifications....


Tags: cloud

jira-work-management-cloud
Is there a way to highlight or stand out unread cards in JWM?
Asked by Gustavo Moraes:

I know that in Jira Software there are ways to use APPs to help highlight cards, making it easier to manage, etc.  
But do we have anything like it on JWM?  

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Jira does not track "card has been read" - it's too complex a question. Is a card read because it is viewed in the issue view? Appears on a board that someone has visited? Appears in a search? Appears in a gadget on a dashboard? Is seen in a report?

There are a couple of apps that bodge some tracking in, but generally, the answer is a simple "no" because it's not really that useful.

I work with more than one team that rarely views any of their cards directly, they work entirely off searches and queue lists,


author: Hannes Obweger - JXL for Jira
body: Hi [@Gustavo Moraes](/t5/user/viewprofilepage/user-id/5285358)

first off, I don't have a solution for your ++exact++ problem - I'm just sharing some thought that perhaps might be useful.

For the first problem of identifying cards that are *unread*:

Jira has a special field named **Last viewed** that is updated whenever a user *opens* an issue, *++per user++* (meaning that you and me will see different last viewed dates). I just tried it again and it appears to only update when you actually visit the issue page, i.e., *browse/\<issue-key\>*- opening it in an issue dialog does not seem to be enough.

The alternative would probably be to introduce a custom field and update the custom field whenever you consider an issue as *read*, whatever this means for you. The problem here is that fields are always shared for all users, so you and me would always have the same value in the field.

For the second problem of highlighting cards: I'm not sure if the feature exists in JWM, but in Jira Software, you should be able to color/highlight cards based on a JQL statement. Both the *last viewed* field and any custom field would be useable in JQL statements, so this may be a way forward.

Hope this helps,

Best,

Hannes


Tags: cloud

jira-work-management-cloud
Jira import from CSV, i am unable to import the defects in to Jira
Asked by madhuri.ulasandra:

Hi Team,

we have few open defects in Jira software which we want to import to JWM, can some one guide me how to do it, I tried to do it but those are getting created as tasks instead of defects. Please help


Answers:
author: Rebekka Heilmann _viadee_
body: Is "defect" an custom issue type in your Jira instance?
Not receiving email notifications
Asked by ssit2018:

Hello Support,

Not receiving email notifications from JIRA.

I changed my google apps hosting.

After that it stopped receiving email notifications from JIRA.

Would you please help?

Thanks

Mahesh


Answers:
author: Andy Heinzer
body: [@ssit2018](/t5/user/viewprofilepage/user-id/5389213) I found there was a bounced message to your address. I have cleared this suppression from our side.

|-------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2023-12-15 08:55:57.188 | 550 5.1.1 : Recipient address rejected: undeliverable address: host uk-fast-smtpin2.hostinger.io\[private/dovecot-lmtp\] said: 550 5.1.1 \<\[redactedemail address\]\> User doesn't exist: (in reply to RCPT TO command) |

If this happens again, then this information should be shared with your mail administrator so that they can troubleshoot this further.


author: Mohanraj Thangamuthu
body: Hello Mahesh, Good day. Kindly create a ticket at : <https://support.atlassian.com/contact/> with your email address included, so that we can check the logs and take necessary steps. Thanks


Tags: atl-rvw

cloud

jira-work-management-cloud
We have hit our 2.0GB Free Limit, is there a way to clear down data
Asked by Richard Robinson:

The Message is, is there a way to cleardown the space in use, archive

|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| With Jira Work Management Free, your license includes 2 GB of storage. We wanted to let you know that you've just reached your limit.                                                                                                              |
| To unlock more storage, upgrade to Jira Work Management Standard for only $5/user/month. You'll get 250 GB of storage, 1,000 monthly automation rule executions, and more advanced features like custom user permissions and security preferences. |
| **We'll even give you the first 14 days on us to try it out, commitment-free.**                                                                                                                                                                    |


Answers:
author: Melo
body: Hi [@Richard Robinson](/t5/user/viewprofilepage/user-id/4890399). You would need to consider cleaning up some data or upgrading your subscription.

1. **Clean Up Your Data**: Start by reviewing and deleting unnecessary files, attachments, or data no longer needed. This can help free up some space.

2. **Optimize Attachments**: Compress images or documents before uploading them to Jira. This can significantly reduce the storage they consume.

3. **External Storage Links**: Instead of uploading files directly to Jira, you could use external storage services like Google Drive or Dropbox and link these files to your Jira issues. This way, the files are accessible but don't count against your Jira storage limit.

4. **Upgrade Your Plan**: Consider upgrading to a paid plan. Jira's paid plans offer more storage, along with additional features and capabilities. Check Atlassian's pricing page for more details about the different plans and their benefits.

Before making changes, it's wise to communicate with your team and ensure that any necessary data is backed up or noted elsewhere to avoid losing important information.

I hope this information is helpful.

Cheers,

Melo

comments: author: Melo
body: Hi [@Richard Robinson](/t5/user/viewprofilepage/user-id/4890399)

I wanted to follow up on my previous message. Did you find the information helpful?

Cheers,

Melo


author: Hannes Obweger - JXL for Jira
body: Hi [@Richard Robinson](/t5/user/viewprofilepage/user-id/4890399)

just to add to [@Melo](/t5/user/viewprofilepage/user-id/3868701)'s answer: For getting an overview of, backing up, and cleaning up your data, you may want to have a look at this free app from the Atlassian Marketplace: [Better Attachments](https://marketplace.atlassian.com/apps/1231279/better-attachments-free-edition-jira-attachment-manager?hosting=cloud&tab=overview); I've used it myself a couple of times and it works great.

Hope this helps,

Best,  
Hannes


Tags: cloud

jira-work-management-cloud
JWM user management
Asked by Lianne Geerlings:

How do we give JWM access to teams who don't need Jira Software nor Jira Service Management. Right now, the accessibility is controlled by giving the user a Jira Software licence.

At least, I did not found any other option than that.


Answers:
author: Mayuresh Kamble
body: Hi [@Lianne Geerlings](/t5/user/viewprofilepage/user-id/5027449) ,

If you have the Jira work Management added in the Products list then you will have a default group created "jira-workmanagement-users" which will provide access to JWM only.

Regards,  
Mayuresh

comments: author: Lianne Geerlings
body: Thanks for your answer Mayuresh.  
Any idea how to do that, or would that become available once we have more than 10 users added? ( Till 10 it is free)


author: Lianne Geerlings
body: I found it in the meantime!


author: Mayuresh Kamble
body: Glad that you found it. Please accept the answer if it helped you in any way.

Thanks \& Regards,  
Mayuresh
Create tasks based on Category
Asked by Roey Miterany:

Hello,

I am new to Jira Work Management. I would like to have automation based on Categories. For example,

Choose the Video Conferencing category. will do the following

1. open Epic (with the name that I will give).

2. Open Story (multiple stories)

3. Multiple tasks related to the stories.

Example from Asana

![Screenshot 2023-12-18 at 12.55.23.png](/t5/image/serverpage/image-id/297176iF63A89D510B710B0/image-size/large?v=v2&px=999 "Screenshot 2023-12-18 at 12.55.23.png")


Answers:
author: Trudy Claspill
body: Hello [@Roey Miterany](/t5/user/viewprofilepage/user-id/5380405)

Automation Rules for Jira are triggered by one of three things:

1. manually

2. on a schedule

3. By an event in an issue

For #3 the event has to occur in an existing issue, or it has to be the issue creation event.

So, you have to complete the creation of an issue, say the Epic, with the Category you want. Then your rule can create child Stories in that Epic, and child Subtasks under each Story.

Do you plan to create identical subtasks under each Story, or does each story need to have different subtasks?

Have you started reviewing the Automation documentation to work out how to accomplish your goal?

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

comments: author: Roey Miterany
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for the explanation.

As for your question:
> *Do you plan to create identical subtasks under each Story, or does each story need to have different subtasks?*

The answer is Yes.


author: Trudy Claspill
body: Yes to which part?

Have you reviewed the documentation on Automation Rules and started to construct your rule? If so, show us what you have so far and tell us where you need guidance.


Tags: automation

cloud
How to connect the issues from Business Project to Kanban?
Asked by Windy Ratna Juwita:

Hello, I am a newbie. So, please help me to solved the problem that i found in Jira.

I was connected issue by linked issues from Business project to Kanban with use 'is idea for'. But when the task status updated in kanban, its not updated in list Business Project.

how to connect all the field in kanban that will shown in business project?

thankyou in advance.


Answers:
author: BHUSHAN PATIL
body: Hi [@Windy Ratna Juwita](/t5/user/viewprofilepage/user-id/5388467) ,

In Jira, when you link issues from one project (Business Project) to another (Kanban Project) using "is idea for" or any other link type, changes in one project might not automatically reflect in the other. Linking issues establishes a relationship between them but doesn't synchronize or update fields automatically.

To reflect changes in fields or status from one project (Kanban board) to another (Business Project), you might consider using automation rules or third-party apps available in the Atlassian Marketplace.

You can use **Automation Rules:** Jira Work Management provides automation rules that allow you to set up actions based on triggers. You can create rules to trigger updates in the Business Project when specific changes occur in the Kanban Project.   
For example, when the status of a linked issue in the Kanban Project changes, you can set up a rule to update a field or trigger a comment in the Business Project.

Regards,  
Bhushan
Jira Work Management licence
Asked by Olivia:

When someone in Finance using Jira Work Management creates an Issue, requesting input from an Engineer who has a Jira Software licence only, does the Engineer also need to have a Jira Work Management licence to be able to input in the JWM Issue ?

Thanks


Answers:
author: Hana Ku?erov?
body: Hi [@Olivia](/t5/user/viewprofilepage/user-id/5378144) ,

I believe the answer is no. If an Engineer has a Jira Software licence, Jira Workmanagent licence is included in it and he should be able to contribute without any problem.

comments: author: Nic Brough -Adaptavist-
body: That is changing - JWM is going to be licenced as a separate application like JSM and JSW.

I can't remember if it is a Cloud only change (DC unaffected), or when it is planned for. The last time I read about it, it will only apply to new licences (if you're already on JSM or JSW, JWM will remain included)

Edit - it changes March this year.


author: Noboru
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) have they disclaimed this change on JSM and JSW licenses? Where can I find the announcement?


Tags: cloud

jira-work-management-cloud
Facing something scary in Jira Software
Asked by marnus1:

I was working on Jira software, and want to upload my huge amount of international business whatsapp group link Jira cloud.

But I don't know what's the problem, show a message that is "Error in Uploads".

Need help!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What are you uploading? Could it be too large to be imported?
How to query and export recent comment?
Asked by Arvind Koswala:

Hi,

I have list of tasks and sub tasks. I am exporting the report to csv and converting to excel. Now, I get all tasks, and sub tasks in different order displaying when I export it. And also, all comments are showing in each task or sub task. I have the following questions, could you please help guiding on this, as I don't see any query option?

1. I need to export tasks and sub tasks in order. I mean, there should be a task and below that sub tasks displayed in order, right now, tasks and sub tasks are exported here and there in different order.

2. I need to export only the last update comment when I export it, not all comments .


Answers:
author: Jayant Bhawal
body: If you're comfortable touching some code for this, here's a nodejs script to do so:

<https://stackblitz.com/edit/stackblitz-starters-tfdzrd?file=index.js>

You will need to create a JIRA token however. Shouldn't take more than a minute to do so:

<https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/>


Tags: cloud
Are users who only have access to Jira work management able to create and view tickets in JIRA?
Asked by IssacL:

Are users who only have access to Jira work management able to create and view tickets in JIRA software? What are the restrictions a user would have if they only have access to JIRA Work Management and no access to JIRA cloud?


Answers:
author: Mikael Sandberg
body: It all depends on how you permission scheme looks like. The default one allows anyone that have access to your instance, in this case your JWM users, to browse and create issues in a Jira Software project.

comments: author: Mikael Sandberg
body: If you by Jira Cloud mean Jira Service Management then the answer is different. In that case anyone that is added as a customer to that project can submit tickets, but only via email, the JSM portal or Slack/Teams if that is enabled.


Tags: cloud

jira-work-management-cloud
How to setup a engineering project
Asked by Jeffrey:

We are trying to explore Jira how it can be setup to manage an engineering project that has multiple disciplines. For example, let say that a Project A consists of a multiple software services, each with its own software project B and C, but has a mechanical and electrical portions each with their own team D and E. Then as a project lead, you would want to have a workflow that can manage each of these teams from a single project.

Would the setup be to have A be a Jira work management project with B and C being Jira software. Then D and E also being some type of work management project? I am not sure how jira work management and jira software can work together.


Answers:
author: Jack Brickey
body: I would probably create a single JSW project with different issuetypes, workflows and components.