youngmon/atlassian-qna huggingface dataset:
Licensing will not update, so I cannot upgrade my server
Asked by Datacore Consulting:

I renewed my server license through website. I'm putting the license key into my server and it won't recognize or update. I put in the license key, click "Save", the key disappears but nothing updates.

![image.png](/t5/image/serverpage/image-id/163136i1226C34E28FC88D6/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/163137i7A3736D7E639E057/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/163138i30A88B765A71136A/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/163139i8A9BA4D249F9FD87/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Daniel Eads
body: Hi [@Datacore Consulting](/t5/user/viewprofilepage/user-id/4581648) ,

It looks like your updated license is applied - the line **Support Period** shows that the license that Confluence is currently operating on is good until Jun 23, **2023**. This matches the period of support I see on the backend for your October 1st renewal. You should be able to upgrade Confluence at this point, as the updated license is applied.

The large red section on the screen there isn't from the license being out of date, it's from the user count being 35 more users than the 10 user Starter license allows. From the [Managing your Confluence License document](https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html):
>
> #### Exceeding your licensed user count {#toc-hId--513061233}
>
> If you exceed the number of users included in your license, your Confluence instance will become read-only, that means no users will be able to create or edit content until you reduce the number of users.

I hope that helps clarify things a bit! Let us know if we can answer more questions about the updated license.

Cheers,  
Daniel \| Atlassian Support


author: Nic Brough -Adaptavist-
body: Usually, when you hit "save" in your third screenshot and something goes wrong, you would get an error pop up with some indication of the problem.

It usually does say "read the logs for more" though, and that's still the next step - the next place to look at is the application log in \<confluence home\>/logs/atlassian-confluence.log

If you can "tail" the log while repeating the attempt to save a new licence key, you should see an error flow up the screen as it tries to read the key you've put in and match it up.


Tags: confluence-server

server
Can I pay for a business class with my trello app?
Asked by trello.admin:

Are there any possibilities to pay for a business class plan with my trello app? I am using trello with ios right now.


Answers:
author: Teddy
body: It is currently only possible to sign up for Business Class from the browser version of Trello. You can do so on your teams Settings page! Many of the features of Business Class are also available on our mobile apps, although not all are. For instance, there are currently only a few supported Power-Ups on the mobile app, compared to quite a few more in your browser. If you have any trouble with that upgrade process, feel free to reach out to us directly at <https://trello.com/contact>!
Is it possible to import data from power-up's field to custom field in trello using Butler?
Asked by Valeria Nestratova:

On my Trello board I have power-up "Chronos Time tracker". It writes time in trello's cards in this way: ![field.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/78856iFF844C174E370F4C/image-size/large?v=v2&px=999 "field.JPG")

I want this information to be imported in my custom field automatically using Butler's rules:

![butler.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/78859i99363F0451B4BCC9/image-size/large?v=v2&px=999 "butler.JPG")

What should I write in field "New value"?


Answers:
author: Justin Eshelman
body: Hi there,  

Bulter can integrate with the Power-up called *Custom Fields* . However, Butler won't integrate with the Chronos Time Tracker power-up in the way that you are wanting it to. When Butler shows *set custom field* , what it really means is *select which custom field you've created with the Custom Field power-up.*


Tags: butler

custom-field

time-tracking
Can I filter checklists across a board?
Asked by Caroline Jarvie:

I have some high level tasks with three teams collaborating to complete. Is there a way I can filter checklists within the board to show tasks just for team A, Team B or Team C??


Answers:
author: Ludo
body: Hi

You should convert items into cards. Assign a board for each team, move the sub-tasks (card linked from an item) to appropriate board.
How can I show comments only on back of card?
Asked by berthold.doerrich:

Hi, the backside of our cards is just full of status-change clutter and I would only show comments added by board members. Is there a way to only show these comments and somehow hide the status changes?


Answers:
author: Deepanshu Natani
body: Hi [@berthold.doerrich](/t5/user/viewprofilepage/user-id/3705865)

When you are saying "Backside", are yo referring to the "Activity" section?

Can you share a screenshot displaying the information you want to hide?

comments: author: berthold.doerrich
body: I essentially want the backside of the card to only show the comments entered by team members (marked green) and. It akk the status change info created by the system (marked![901EF6F7-11AE-40A8-9A28-EEBCF4E168A4.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/78912i26D479BF05C0C436/image-size/large?v=v2&px=999 "901EF6F7-11AE-40A8-9A28-EEBCF4E168A4.jpeg") red).


author: Deepanshu Natani
body: Hi [@berthold.doerrich](/t5/user/viewprofilepage/user-id/3705865)

Click on the "Details ausblenden" button and check if this works for you.


author: berthold.doerrich
body: So easy - thanks!


author: Deepanshu Natani
body: You are welcome [@berthold.doerrich](/t5/user/viewprofilepage/user-id/3705865)

Please accept the answer so that it can be referenced in future by someone facing similar issue.
Labels in Trello Gold
Asked by Jet Meyer:

I was wondering if in Trello Gold there are more options for labels, other than the 10 default ones that are established in the base version. I would like to be able to make more labels for my boards, and also be able to choose colors and was wondering if this was a feature in Trello Gold.

Thanks so much for the help!


Answers:
author: Jodi LeBlanc
body: Hi [@Jet Meyer](/t5/user/viewprofilepage/user-id/3705283) this is not a feature of Trello Gold. Although there are 10 colours you can have unlimited labels, see this article for more info:

<https://unito.io/blog/how-to-make-the-most-of-unlimited-trello-labels/>

Hope this helps,

Jodi


author: Ludo
body: Hi,

a label can be caracterized by a color and a name.

You can specify more than 10 labels by the name. But you are limited to 10 colors.


Tags: label
How do I find what power-ups I have?
Asked by andystott07:

I am new to Trello and may have inadvertently installed a power-up. Trello tells me I have exceeded my limit of 1. I have the free version while I am exploring. So how do I find out what I have?


Answers:
author: Ludo
body: Hi

Pick : Home\>\> Teamname \>\> parameters\>\> power-up

comments: author: andystott07
body: Ludo, Hi, I cannot see Teamname under home and certainly not parameters..

I haven't created any teams as at the moment there's just me.

Any ideas?


author: Ludo
body: Either you create a team and assign it all the boards. And use the tips.

Either go to each board. Pick show menu then go to power-ups section.


author: Phil
body: .


Tags: power-up
Hoy can I add a user if I pay anualy and I reach the max number of user
Asked by Alexis Ribaud:

Hi everyone,

Here is my trouble:

I pay an anualy business Trello account for 7 users and I just hire somebody else. I want to add this person to my Trello team but because of this anualy payement it seems to be impossible.

How can I do that ?

Thanks a lot


Answers:
author: carrie_eandm
body: Hi [@Alexis Ribaud](/t5/user/viewprofilepage/user-id/3705085) I tracked down the Billing information for you. Here's what will happen:
> If you add members to your Business Class team or add team Guests to multiple boards after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period.

Here's the link to the [Billing page for Trello Business Class](https://help.trello.com/article/855-how-billing-works-with-trello-business-class). If you have any further questions, you can reach out via their [contact page](https://trello.com/contact).

comments: author: Alexis Ribaud
body: Thanks a lot for your answer. Actually it was juste a problem of billing update timing. It takes 1 days to update the fact that you have one more user in your team.

Thanks a lot.
API Card Completed
Asked by Daniel Boss:

Hi there, I am looking for the part of the API that covers:

- card completed and/or

- card archived

...along with the date that occurred - for reporting purposes.

In the UI, as per the screenshots attached.

Can anyone point me in the right direction?![Screenshot 2020-01-13 at 15.40.22.png](https://community.atlassian.com/t5/image/serverpage/image-id/78737iA76373FF3226A08C/image-size/large?v=v2&px=999 "Screenshot 2020-01-13 at 15.40.22.png")![Screenshot 2020-01-13 at 15.40.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/78738iB66D6F7A94CA00F7/image-size/large?v=v2&px=999 "Screenshot 2020-01-13 at 15.40.18.png")


Answers:
author: Shilpa N
body: Card actions <https://developers.trello.com/reference/#actions> fetches all the activity on a card.


Tags: api
Need to Mirror one card from one list to another card in another list on the different boards
Asked by jenna.pfingsten:

I have a board that i created for projects, my manager also has a board he created for updates. i would like to mirror my project cards to his board, but its telling me that i have an incomplete setup for mirror when i am trying to use it from his board.


Answers:
author: Ludo
body: Which method do you use for mirroring ?

comments: author: jenna.pfingsten
body: Card Mirroring with Unito - is what i was trying
ZenDesk Trello app "fails to create new card" but does it anyway
Asked by Per Granqvist:

I just installed the Trello app for Zendesk, and I am not sure if I've misunderstood its use or if not everything is working as it should. We'd like to use the integration to file bug reports to Trello directly from within ZenDesk. Here's what I do:  
- I open the support ticket in ZenDesk  
- Open the Apps view  
- Select Trello, the correct board, list and New card  

Expected result: The opportunity of entering our custom bug report text to a new card and selecting Trello label for it (Bug urgency)  

Actual result: ZenDesk says "Failed to create new card", but still creates a card in the selected list. The content of the card is the end user's original email

![Failure to create Trello card.PNG](/t5/image/serverpage/image-id/78715i26DE3F838F193C35/image-size/large?v=v2&px=999 "Failure to create Trello card.PNG")


Answers:
author: Torben_trello
body: Would you mind reaching out to trello.com/contact from your registered email along with the links to the boards in question, so we can take a closer look? Thanks


Tags: zendesk
How to show card without board?
Asked by Amit Zur:

When working in the context of a specific card, I normally wish to load only that card, without all the clutter of the board behind it.

This happens whenever I visit a direct link to a card (via an email notification or anything else).

This is actually the normal way I want to use Trello. The case of looking at the entire board is less frequent.

Is there a way to do this?


Answers:
author: DPKJ
body: [@Amit Zur](/t5/user/viewprofilepage/user-id/3704150)Welcome to the Community!

[@Deepanshu Natani](/t5/user/viewprofilepage/user-id/588324)is correct about non-availability of such feature, and reason being roots of Trello are giving you full picture of project on one screen.

Trello thrives on it's board view, so I don't think this will be available in near future. So, I you like to work on single card, card URL that you get in mail is your friend, just keep that open in one browser window till it is done.


author: Deepanshu Natani
body: [@Amit Zur](/t5/user/viewprofilepage/user-id/3704150)At present, this is not possible.
Trello accessibilty for blind team member
Asked by Phillip Money:

Hello,

I am asking a similar question to one that was asked in 2017. One of our team members is blind. I would like to use Trello to manage a project, but wonder if there is any way that she can use it. The previous answer spoke about the IoS Trello app being accessible. Has anything changed over the past few years?

Thanks.


Answers:
author: DPKJ
body: [@Phillip Money](/t5/user/viewprofilepage/user-id/3704084)Welcome to the Community!!!

iOS App is still accessible. But on other front you need to make assessment for yourself, here is roadmap published by Trello team on accessibility - <https://trello.com/b/QruYduyo/accessibility-roadmap>

comments: author: Phillip Money
body: Thanks


Tags: accessibility
action in the butler
Asked by ????????? ?????:

hello, how can I set this action in the butler: every day from the "planned" list with the set execution date today transfer the cards to the list of the day?


Answers:
author: Ludo
body: Hi

If you have a paid account you can use Due Date commands like

```
the moment a card is due, move the card to the top of list "ListOfTheDay"
```

comments: author: ????????? ?????
body: hi  
thanks, but it is not working(


author: Ludo
body: What's the message in butler usage log ?


Tags: butler

due-date
Gmail trello integrate
Asked by Dylan Taylor:

I went to this link

<https://help.trello.com/article/1120-trello-for-gmail-add-on>

And following all the steps - and it simply doesn't work.

There is no + icon as the directions say or logo or anything.

I am working on a PC and using chrome for gmail, it says I have downloaded the browser extension.

Am I missing something?


Answers:
author: Esme Crutchley
body: Hi [@Dylan Taylor](/t5/user/viewprofilepage/user-id/3703613)

When you went through all the steps and then reloaded Gmail, did you get something like this on the right hand side of your Chrome screen?

![Screenshot 2020-01-14 at 10.20.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/78876iBB62848EDDC45E73/image-size/large?v=v2&px=999 "Screenshot 2020-01-14 at 10.20.48.png")

This is where it would sit, as you can see, the Trello icon is there.

If you don't see this, click on the cog, then select 'Get Add-Ons' and Trello should appear in the picker that pops up.

Please let us know if this helps

Esme :)

comments: author: Lesley Ventura
body: I am having the same issue - the icon is there but when I click on it, it doesn't go anywhere.


author: Esme Crutchley
body: That's very odd!

This is what happens when I click it:

![Screenshot 2020-02-07 at 09.12.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/82185i9B4F7FF57785F84D/image-size/large?v=v2&px=999 "Screenshot 2020-02-07 at 09.12.53.png")If this isn't happening for you, it might be worth removing the Trello integration, refreshing Gmail and trying to add it again. Failing that, remove it, restart Chrome and try again?

If this still doesn't work, I would suggest contacting [Trello support](https://trello.com/en-US/contact) by clicking on Ask Trello Support![Screenshot 2020-02-07 at 09.15.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/82186iDCC66434D33F5902/image-size/large?v=v2&px=999 "Screenshot 2020-02-07 at 09.15.18.png")Then from the dropdown, pick, I think I found a bug

![Screenshot 2020-02-07 at 09.16.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/82188i9CCA6DB8AFB956C7/image-size/large?v=v2&px=999 "Screenshot 2020-02-07 at 09.16.58.png")


Tags: gmail
Can the owner of a board see when it's been copied?
Asked by Kathy Jean-Joseph:

It doesn't say it in the activity section but I'm wondering if a notification is sent at all.


Answers:
author: Deepanshu Natani
body: Hi [@Kathy Jean-Joseph](/t5/user/viewprofilepage/user-id/3703584) ,

No notification is sent for this action.

And this isn't tracked in the activity log of the board owner.
Butler Bot doesn't work on only one board
Asked by San:

Hi everyone !

++The problem :++

I'm used to use the Butler Power-up and the Butler Bot on some of my boards.  
I mainly use Butler Bot to create Counting Cards aka Dash Cards.

On my most recent board I just added the Power-Up, and the Butler-bot.  
I have created few rules and buttons with the power-up without any problems.  
Then I created a new card in the list "Butler", as usual, and type the command, but nothing happens. Actually, the bot put a stickers on my card to tell me there is an error on my command (but there's no error, It's a simple and short command that I'm used to do) but the bot didn't write a comment on the card to tell me what is wrong, and the command definitely does not work.

++My attempts to solve the problem :++

- I have verify my quota limit and it's ok : "Your personal quota is 200 command runs and 2000 operations. You've used 17 command runs (9%) and 18 operations (1%) so far this period."

- I have create a new command card on an other board where Butler bot is for a long time, and it is working well.

- I have try to move this card from this board to the board where the Butler bot is not working, and the command card is not working and not actualizing at the moment it's on this last board.

- I have verify the permissions of the Butler bot on the Trello board AND on the Dashboard of the Butler bot and it have all the permissions turned ON.

- I have kick the Butler bot out of the board and invite it again, did a few commands test and I have the same result, still not working.

- I've search on the Trello board of Butler about this problem and apparently they already had this problem more than one year ago but they said it solved.

- I have copy this board and invite Butler bot on it, but I have the same problem.

- I have create a new board and the bot finally works !!!  
But I just can't redo everything it would be so long !

So now I'm starting to think the problem is coming from my board, but why ?

It have nothing special or weird on it, it is a huge board, but Butler bot works well on another board that is even bigger !

Any suggestion ?


Answers:
author: Garrett
body: Because the issue here is specific to one of your boards, would you mind reaching out to us at <https://trello.com/contact> so we can take a closer look at that please?


Tags: bot

butler
I am not being given the option of adding checklist
Asked by jennaflanders:

Im sure this is likely "user error, but I cannot find a way to access a checklist choice to add to my cards. I have watched the intro video twice.

Please help!


Answers:
author: Deepanshu Natani
body: Hi [@jennaflanders](/t5/user/viewprofilepage/user-id/3703548)

Can you share a screenshot of one of your cards (open your card and share screenshot)?
Short custom text field
Asked by Steven R. Fisher:

I use custom fields - text - on iOS and on the website. If I view the card on iOS I see the entire text field, as desired. On the website, the displayed field is very short. The data is all there, but is shows only the last 20 characters. This is a bug.


Answers:
author: Garrett
body: Hey Steven,

Sorry for the confusion. Currently this is expected behavior. The custom fields section of card in the web version of Trello adheres to a grid system. To maintain that, text fields with enough characters are truncated. The mobile versions don't follow that same grid in a card back so the text is not truncated there.

I'll definitely let our team know about your interest in that, because I do agree it would be great to have parity with that behavior. I hope that helps explain.
How to manage Keep list when i copy a card?
Asked by RenoT:

Hey there,

Noticed when I tried to copy a card, the "Keep..." list changed, some disappeared which not allowed to copy the complete card, but labels only since other options disappeared, but it was there when i copied the same card few minutes, now the copied card on another board only have subject and label only, how could I manage the "Keep..." list?


Answers:
author: RenoT
body: After further investigation, seems it caused by Chrome Extension as Pro for Trello, as long as I hide Activities, Description will be disappeared as well, Trello system auto detect how many field in the card and give you the options whether you want copy all fields or just same of them...

By the way, anyone using Chrome Extension there? any comments on that?


author: RenoT
body: More issues now, the card I copied to another board, everything was there, now all gone but just the subject, why?


author: RenoT
body: In fact, on the same board, some card has one kind of "Keep..." list but some has different one, how could we manage it? like the one I mentioned about, in "Keeps..." list you only have choice "Labels" but another card has "Checklists""Labels""Members""Attachments""Comments", and some has some of them, and the meantime, some of them copy description over but some not, why? How could we manage it?
Livesearch Macro
Asked by Sean Mattimoe:

Is there a way to restrict the LiveSearch Macro to search a spaceName AND Pagename and the children under that page?

I tried spaceName:pagename but that searches the whole space and I want to limit or restrict the search to a page and its childpages.


Answers:
author: Kishan Sharma
body: Welcome to the Atlassian Community [@Sean Mattimoe](/t5/user/viewprofilepage/user-id/4581634)

What you can do is apply labels to the pages that you want to restrict the search on and mention those labels in "Restrict to label(s)" parameter.

If unspecified it will search all content in your space/s regardless of label.

comments: author: Sean Mattimoe
body: Thanks, sadly, too many pages to label at this time. Appreciate the response!


author: Brant Schroeder
body: [@Sean Mattimoe](/t5/user/viewprofilepage/user-id/4581634) Welcome to the Atlassian Community

Currently there is not a way to limit the search to a specific page and it's children. The documentation on how to use the macro and configure it is below.

* [Data Center](https://confluence.atlassian.com/doc/livesearch-macro-163415902.html)
* [Cloud](https://support.atlassian.com/confluence-cloud/docs/insert-the-livesearch-macro/)

comments: author: Sean Mattimoe
body: Bummer! might be something to consider for future updates!

Cheers,

Sean


author: Brant Schroeder
body: [@Sean Mattimoe](/t5/user/viewprofilepage/user-id/4581634) You can always submit it as a feature request here: <https://jira.atlassian.com/secure/Dashboard.jspa>
How do I run a .rdp file from a Confluence page?
Asked by Mateusz Ciosek:

First of all hi everyone. This is my very first post here :)

So I was wondering if it was possible to attach a .rdp (remote desktop) file to a Confluence page and make it open that RDP connection on click, instead of just downloading that file.

It would also work for me if I could, instead of the attached file, link to a .rdp file in a shared location.

Thanks in advance,  
Mateusz Ciosek


Answers:
author: Nic Brough -Adaptavist-
body: If you set your browser to automatically download and open the file type, and your computer to know exactly what to open the file with, you can do this.

comments: author: Mateusz Ciosek
body: Hmm, thanks, but it sounds a little bit troublesome. And is there a way to run a script directly from a Confluence page that will find and open that .rdp file on User's PC?  

Kind regards,  
Mateusz Ciosek


author: Nic Brough -Adaptavist-
body: There isn't a way to do that other than getting the browser to support it - a server should never be able to run something on a client machine unless the client machine has been deliberately configured to support it.


Tags: confluence-server

server