youngmon/atlassian-qna huggingface dataset:
Filter by current user, or advanced filter just like JQL
Asked by Bob Ho:

Hi there,

For the view Filter, can we filter by Current User instead of a certain user name?

In general Jira projects such as Jira Software, and Jira Work Management, we can just select the "Current User" option in the filter, but JPD has to select a specific user. This is inconvenient.

The use case is that we want to create a view named "My Ideas" and let all Contributors check the idea status and details of their own. So they will not be drowned by plenty of ideas created by others.  

Currently, the only thing I can do is to create a list view and Group By reporters. This can be a temporary solution but is not ideal.

Later, can JPD support advanced filters by JQL? That will be awesome.

Thank you.


Answers:
author: Tanguy Crusson
body: Hi, this will be possible when we add JQL support for filtering. It's already happening (as part of the work to ship the "stakeholder" features) but might take some time before it gets to view filters.

comments: author: Bob Ho
body: Hi, Tanguy, thank you for sharing this. Do we have a rough timeline here? I am onboarding my team to JDP, just want JPD to be more powerful to let them love it.


author: Tanguy Crusson
body: Hi Bill, we don't share timelines for features. But we'll announce it in the community when it's there.


author: Stephen Wood
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) -- just want to add my need for this feature, and to ask a question:

**Can contributors who do not have a jira software license use the JQL-based search feature?**

Meaning, can I save a JQL query that searches for all tickets where type = product_discovery AND reporter = currentuser() and share that link broadly?


author: Taronish Pithawala
body: Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) does this mean that I'll be able to filter Views using fields that are not currently supported in View (e.g. short text) but that are supported in JQL (e.g. short text)?

Use case: I have a custom short text field (account name) that is populated via a Salesforce integration. However, my PMs cannot filter their Views using this field. It can be helpful for PMs to see a list of features requested by specific accounts.


Tags: filter
Rename idea issue type
Asked by Jerry O'Sullivan:

Hi

Are there any plans to allow the rename of the idea issue type to something different?

Thanks

J


Answers:
author: Tanguy Crusson
body: Hi [@Jerry O_Sullivan](/t5/user/viewprofilepage/user-id/5169652) , it's something we'll eventually do when we support custom issue types, but isn't planned in the short term yet.

comments: author: Mihail Iliev
body: Hey [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312), is there update on renaming the "idea" type? Or supporting custom issue types?


author: Tanguy Crusson
body: We're actively working on solutions for this at the moment. It's still early stage though. We'll share something in the community in a bit.


author: Joep Killaars
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) We also need this feature. Where will you be sharing news regarding this?


author: Pierre Merlin
body: Would be very useful to have this possibility !
JPD vs Product Board
Asked by Peter Heidorn:

Hey JPD, another area of our business is using "Product Board" and now our business is wanting to get us all on one platform.   
Is there anything you can share with me that compares features I can use to help educate them on the amazingness of JPD.


Answers:
author: John McKiernan
body: Hey [@Peter Heidorn](/t5/user/viewprofilepage/user-id/1482725)

Thanks for the kind words!

We don't have a page comparing features at the moment. You can see JPD features here: <https://www.atlassian.com/software/jira/product-discovery/pricing>

And as you probably know, JPD is significantly cheaper which always helps the argument.

I'd be more than happy to give a quick demo to the team if it would help? Let me know if so at jmckiernan@atlassian.com

Cheers


author: Kyren Cabellon
body: [@Peter Heidorn](/t5/user/viewprofilepage/user-id/1482725) I'll mention my number one benefit, for both originally selling the company on migrating, and also still many months later in practice:

Do you use Jira and Confluence? Is there value in the rest of your company having visibility and transparency in your feature request process, so that it makes it easier that your company is aligned on it's goals?

For us, having my sales team and my engineering team see what was important from a feature development standpoint, which customers and deals would be affected, and the sausage making that goes in to the process be shared to anyone in my company was invaluable. People could self-serve the info they needed, and trust in the decisions because the backing data was visible to all.

From a feature standpoint, they were roughly comparable solutions. But nobody looked at productboard, because the info was "elsewhere" and not linked to all the data in jira and confluence.

comments: author: Kyren Cabellon
body: This is similar to ours too. Thank you for sharing!
Search Logic in JPD
Asked by Tonya Glover:

The search functionality in jira product discovery seems a bit off - what is the search logic being used? What is the most effective way to search based on the logic? Our stakeholders are having a hard time finding ideas they've submitted or finding ideas of others by doing basic searches in JPD.


Answers:
author: Dave Harrington
body: 100% agreed, Tonya. We've got training coming up today, and this is one of the questions on the docket. Will update here if I get any helpful info.

In the meantime, we've been using a combination of the Roadmap status and color coding the row based on Roadmap status (and Sort).

That helps keep track of common/frequently-accessed items by Roadmap status, but obv does not help find the older/less-discussed items.

comments: author: Tonya Glover
body: Hi Dave - thanks for the comment! Wondering if you found anything out in your training? Our internal teams are having the hardest time adopting this new tool (we were in Aha for Ideas before) because they feel they can't search properly.


author: Dave Harrington
body: [@Tonya Glover](/t5/user/viewprofilepage/user-id/5235633) - I didn't get specific guidance in that training, but have been testing out searching every day over the last couple of weeks, and get the impression that the Atlassian team has recently deployed an update that makes search more flexible, similar to the overall Jira search (the top search bar).

It no longer uses an exact string match. Please try it out and let me know if you see the same thing.

By using the updated search and a custom field called Product Category that we've set up, it makes it pretty easy to find ideas.
label bubbles in matrix view
Asked by Aaron Lee:

Is there any way to label the bubbles in matrix view? I know I can see the idea each bubble is associated with by hovering my mouse over them, but it would be ideal to see the key or associate a column that will automatically label the bubbles in the matrix.


Answers:
author: Karen Aiken
body: +1

* have an option to choose a field to be used for the label - we'd probably like to define a short label to show on the graph - more like a magic quadrant experience
* enable colour-coding of the bubbles, based on colour options from a select list

The sizing option is neat.


author: Stefan Jannsen
body: +1

* A way to show either idea name or, even better, a custom field for example to add an even shorter and more concise title would help make the view a more effective tool.
* Coloring would be neat. In our use-case we use a multi-select field to associate ideas to strategies (or goals, target audience etc.). For the bubbles to adopt the color of that multi-select field would be neat.


author: Brandon Moberg
body: When is this going to be prioritized? Being able to label a chart is an MVP requirement...
Product Discover View changed
Asked by Len Bergman:

Today I was working on my Product discovery Project and the view changed after I did a refresh. This is the current view I have for all my Project Discovery Projects now and I can't see anything on the left hand side "Side bar" to try to change it. Does anyone else this issue? And it won't let me change the view to anything else.

Thank you

![Screenshot 2023-06-02 114949.png](https://community.atlassian.com/t5/image/serverpage/image-id/261038iAE7B8B5C481455E2/image-size/large?v=v2&px=999 "Screenshot 2023-06-02 114949.png")


Answers:
author: Tanguy Crusson
body: [@Len Bergman](/t5/user/viewprofilepage/user-id/5168694) I can see that your license of Jira Product Discovery has been suspended - which would explain that.

There are 2 possible reasons:

1. An administrator has suspended the license
2. You signed up to the standard edition but did not enter a credit card number in the billing section (the system would have sent reminder to billing admins before suspending the product)

In any case, don't worry, your data is still all there waiting for you. Just reactivate the product and make sure you have a credit card registered in the billing section.

comments: author: Len Bergman
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) ,Thank you for looking into this. I'll work with your admin to get the license un-suspended.

Thanks

Len


author: Rohan Swami
body: [@Len Bergman](/t5/user/viewprofilepage/user-id/5168694) if you're still having issues getting in to your JPD project please ping me at rswami@atlassian.com

comments: author: Arshi
body: [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) I've sent you an email about the same issue that has been blocking us for the last 12-16h and support ticket that was made hasn't been updated as of yet.


author: Bill Sheboy
body: Hi [@Len Bergman](/t5/user/viewprofilepage/user-id/5168694)

Short answer: you have left the Jira Product Discovery (JPD) project views and are viewing the JPD project's ideas from the [new Issues search view](https://community.atlassian.com/t5/Jira-articles/Introducing-the-new-issue-search-to-Jira-Cloud-users/ba-p/2276375) of another project.

I was able to replicate what you see for the list, but not the blank left-navigation...and I am unclear how you got there from JPD except by navigating to a project, and then selecting Issues from the left-navigation.

To get back to your JPD views, select your JPD project from the top-navigation bar.

If this continues I recommend working with your sit admin to submit a ticket to Atlassian Support here: <https://support.atlassian.com/contact/#/>

Kind regards,  
Bill
Do you have a breaking point if you set multiple-product in one discovery project?
Asked by Kyren Cabellon:

We have more than 5 products that we're working with different teams, do you think or in your experience, if you have one discovery project for multiple products, that there is a limit to how many products you can add there before it becomes non-beneficial or difficult to handle?


Answers:
author: Bill Sheboy
body: Hi [@Kyren Cabellon](/t5/user/viewprofilepage/user-id/3746290)

What problem are you trying to solve by using Jira Product Discovery (JPD)?

For example, if you are using it to help with *portfolio management*, and there are multiple teams collaborating on all of those products, using one with multiple views makes sense to me.

Kind regards,  
Bill

comments: author: Kyren Cabellon
body: Thank you, that works for us as well. I will try this one and break them into different projects when it doesn't serve the purpose anymore.
Transition Screen
Asked by Bradley Davidson:

Is there any option to pop up a screen during a transition?  
To avoid having multiple workflow paths it would be good to have a screen pop up and either provide a drop down field or a comment field to allow a user to enter some details to add info for a transition.

For example, if we are pausing or cancelling work on a discovery idea, instead of just moving it to the backlog (or another status) I would like to ask them to enter a reason for the pause.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Bradley Davidson](/t5/user/viewprofilepage/user-id/4233672)

Unfortunately you can't have transition screens like you do in Jira.


Tags: discovery
formulas and zero
Asked by CC:

We are using WSJF to determine priorities. Our scale is 0,3,8,13 for both business value and tech effort. The formula is Business Value divided by Tech Effort. Since we are using 0 for minimal tech effort, I have to figure out how to replace the 0 for 1 in the formula so the WSJF value is just the business value.

Anyone have a work around for this?


Answers:
author: CC
body: 1+ would be confusing given the simplicity of the formula. Ideally it would be great if we expand the formula functionality to include if then statements and error handling.


author: Beau Fruits
body: I would just add 1 (or some value you feel comfortable with) to Tech Value, specifically in my formula.

* (bus value) / (1 + tech value)

(or I wouldn't allow 0 for the technical impact)... personal opinion, but I'm not a fan of the tool fighting with the process, so something simplistic is my method of choice.

comments: author: Rohan Swami
body: I would go with this approach as well. If you also want to have a zero score then you could add 1 to the business value too.


Tags: formula

wsjf
JSON writing a username error
Asked by Martin:

Hi there,

When we create delivery tickets to execute an idea, the team manager will assign a responsable on the created EPIC. I want an automation to send this assignee value back to a JDP custom field that I called: Project Manger. The custom field ID is: customfield_10475

However, It's not working right.

My script gives me the error:  
Error editing issues  
OPJ-288 (data was not an array (customfield_10475))  
Seams like I cannot go around that. My field type is: @ People field  
![Greenshot 2023-05-25 11.39.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/259564i1650607DA744A3CC/image-size/large?v=v2&px=999 "Greenshot 2023-05-25 11.39.48.png")


Answers:
author: Bill Sheboy
body: Hi [@Martin](/t5/user/viewprofilepage/user-id/2871165)

Please try using the accountId value, and not the displayName, to select a user in a single-select user field. Here is the syntax for that:

<https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Single-user-picker-custom-field>

Kind regards,  
Bill

comments: author: Chris Timms
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)

Your solution does not tackle the reported issue, which is that the field entry is not in an **array**. Multi-user fields need to be added as arrays via automation even if you are only trying to add a single value. The error will be the same even if Martin tries the account ID. You cannot create single select use fields in JPD, I believe.

However, you have found the page I referred to in my answer, which demos this correct syntax for adding a field value in an array, so thank you!

Regards,

-C


author: Chris Timms
body: Hi [@Martin](/t5/user/viewprofilepage/user-id/2871165) !

is your custom field a multi select field or can it only have a single value? If it's a multi-select field, you need to format your request as an array even if you are only storing a single value. I can't find the samples on mobile, but Jira's smart value documentation has enough info that allowed me to solve the issue previously.

regards,

-C
Atlas-style date field (specific date, month, quarter) in JPD
Asked by Ryan Cush:

Hi folks -- I discovered the awesome date picker in Atlas, that lets you select either a specific date, a month, or a quarter (Screenshot below). i'd love to have this in JPD, because it would help with roadmap items that do not have a committed date yet, but we still want to communicate a range, and ideally using the same field.

In [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)'s [11/18/2022 video showing Atlas/JPD integration](https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87), it shows "Project Target" as a field in JPD. but I'm not seeing that option in our instance, so I'm guessing it was removed since then and I don't see it in the [JPD Field Reference doc](https://support.atlassian.com/jira-product-discovery/docs/jira-product-discovery-fields-reference/).

Is there a way to accomplish this today in JPD, either with or (ideally) without using Atlas?

Thanks!

![Screenshot 2023-05-25 at 9.43.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/259555iAC180F1312264DB7/image-size/large?v=v2&px=999 "Screenshot 2023-05-25 at 9.43.23 AM.png")


Answers:
author: Tanguy Crusson
body: Hi [@Ryan Cush](/t5/user/viewprofilepage/user-id/5189927) , yes you can:

fields \> create a field \> select the type "Date"

All new date fields are like that

comments: author: Ryan Cush
body: Ah, I see now that when I create a new field, it indeed creates it with that style. Nice - thank you!!


author: Drew Kerrigan
body: Anyone know of an add-on that will let me do the same field in JSW / JSM?
How do I have a custom view of an idea in the full detail page?
Asked by Lexi Sprague:

Need a way to change the layout of the issue details pages so that text fields i set up can show in other locations than the left rail. it is unreadable there.

Essentially the fields in this view would be great to have in the left section of the full page view. as right now the left rail is hard to read all that detail.


Answers:
author: Rohan Swami
body: Hi Lexi, I'm not sure I understand what you would like to see. Would you like to try explaining it to me over a call? <https://calendly.com/rswami-atlassian/customer-calls>
What causes an alert to get automatically associated with an incident?
Asked by Alex Edwards:

OpsGenie appears to automatically associate ALL alerts with whatever incident happens to be open at the time for the service. What causes that and how do I turn it off?  

Obviously it should be possible to have multiple simultaneous incidents for a single service.

So for instance, if I have a datadog generated alert occur and an incident is created from that alert. Then if I create an entirely separate alert via Jira integration, OpsGenie will do zero notifications for that alert because it associates it with the incident created by the datadog alert.

That is not great because the second alert is entirely unrelated to the first alert/incident!


Answers:
author: Riley Venable
body: If an alert automatically matches an incident because of an incident rule, after the incident status is resolved, the incident status will be changed from resolved to reopened. Therefore, it is important to close your incidents in a timely manner, because notifications are not sent for alerts matching an open incident.
Opsgenie - JSM Cloud outgoing integration rule fails due 403 missing permissions
Asked by Daniel F:

Hi everyone,

I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts from JSM tickets), but outgoing rules are not.

I get a 403 response "You do not have permission to create issues in this project" and I am wondering which user permissions are missing. Does Opsgenie have a built-in user in Jira Cloud that needs permission in the project? So far, I could not find anything related to Opsgenie in JSM users/permissions.

Has anyone faced the same issue? Which user needs to have the right permissions to use this integration properly?

Many thanks in advance!


Answers:
author: Daniel F
body: I found the issue after I made some tests in sandbox.

These tickets are created by "opsgenie-jira-adapter@connect.atlassian.com" user and in my organization, it was not that easy to find this user. Once it got the necessary product + product permissions, it worked.


Tags: jira-service-management-cloud
Attachment on Opsgenie alert does not get attached to JSM ticket
Asked by Emily_Cottrell:

We are using an email integration in Opsgenie to automatically generate tickets in JSM from email. The emails being sent include attachments and they are being put on the Opsgenie alert. However, when Opsgenie sends the alert to JSM, the attachment is not being carried over to the JSM ticket. Is there a way to get the attachments on the JSM ticket?


Answers:
author: Agaci Avinas
body: Hi [@Emily_Cottrell](/t5/user/viewprofilepage/user-id/4945524) ,

I am Agaci from Atlassian support.

Functionality to add attachment to the JSM/JSW ticket from Opsgenie is a feature request in our end. You could view and vote for the issue using below link,

<https://jira.atlassian.com/browse/OPSGENIE-393>

You could also add your thoughts to the comments in the ticket.

Regards,

Agaci


Tags: cloud
Retirement of some Teams/Microsoft 365 connectors
Asked by Alex van der Stam:

We are using v2 of the OpsGenie integration with MS Teams. Will this integration be affected by the announcement?


Answers:
author: Shivam Naik
body: Hi [@Alex van der Stam](/t5/user/viewprofilepage/user-id/5151732) ,

Happy to help!

I am working to verify some information, but I do not believe the v2 Integration would be affected since this article is still being used <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-teams-v2/>.  

I will follow up once I know more, but please let me know if you have any other questions!

comments: author: Alex van der Stam
body: Thanks for researching


author: Shivam Naik
body: Hi [@Alex van der Stam](/t5/user/viewprofilepage/user-id/5151732) ,

Apologies, I'm having trouble finding the announcement, could you link it here? I did ask my team however, and none of them had seen anything regarding deprecation or removal of the V2 Teams integration either, so I believe its safe. But seeing the announcement will help me verify.

Please let me know and I will follow up!


Tags: cloud