youngmon/atlassian-qna huggingface dataset:
Default Satisfaction Report
Asked by Jeanine Lynch:

Is it possible to add the default satisfaction report to an existing dashboard?

Also is it possible to download and/or email a satisfaction report?

Thank you,

jlynch@connect2amc.com


Answers:
author: Dan Breyen
body: Hi [@Jeanine Lynch](/t5/user/viewprofilepage/user-id/5403657) welcome to the community! I'm not aware of a way to add it to a dashboard. There's isn't a gadget for it. There isn't a way to export, download or email other than the browser tools. There are a few Jira issues that you probably want vote for and watch for further updates on this. [JSDCLOUD-4749](https://jira.atlassian.com/browse/JSDCLOUD-4749) [JSDCLOUD-4317](https://jira.atlassian.com/browse/JSDCLOUD-4317) [JSDCLOUD-4799](https://jira.atlassian.com/browse/JSDCLOUD-4799) [JSDCLOUD-858](https://jira.atlassian.com/browse/JSDCLOUD-858)

Hope that helps!


author: Hannes Obweger - JXL for Jira
body: Hi [@Jeanine Lynch](/t5/user/viewprofilepage/user-id/5403657)

this won't help with the dashboard gadget *just yet* (but will be, soon!), but for a shareable satisfaction report, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2577252).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all satisfaction-related fields - much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these, you can build a view like e.g. this in just a couple of clicks:

![satisfaction-sum-up.gif](https://community.atlassian.com/t5/image/serverpage/image-id/300324i6176E0FD0FE514DB/image-size/large?v=v2&px=999 "satisfaction-sum-up.gif")

Of course, JXL sheets can also be downloaded as Excel or CSV files in just a click!

Any questions just let me know,

Best,  
Hannes


author: Danut M _StonikByte_
body: Hi [@Jeanine Lynch](/t5/user/viewprofilepage/user-id/5403657),

It is possible to display the average satisfaction score and other numbers related to this field, by using the gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app.

![](https://blogstonikbyte.files.wordpress.com/2023/05/image-16.png?w=1024)See this article on our blog ([An effective dashboard for Service Desk and Customer Support teams in Jira Service Management](https://blog.stonikbyte.com/2023/05/15/an-effective-dashboard-for-service-desk-and-customer-support-teams-in-jira-service-management/)) for how to create a powerful dashboard that contains CSAT and other useful metrics.

![](https://blogstonikbyte.files.wordpress.com/2023/05/image-15.png?w=875)

I hope this helps.

Danut


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there any way to track how often an Assignee is commenting on ticket in JSM?
Asked by Amy Chamberlain:

Hi friends! My team and I are trying to track our SLAs, which includes communication with this business. I imagine this must be a common problem for anyone dealing in customer service - how frequently are we responding or providing updates in open tickets?  

We are operating out of a Jira Service Management portal with automated assignments, and need to figure out how to monitor commenting activity for Assignees \*specifically\*. How often is the person responsible for completing the work updating or communicating with the customer (Reporter)?  

Thanks in advance for your thoughts n feedback!


Answers:
author: Amay Purohit_RVS
body: Hi [@Amy Chamberlain](/t5/user/viewprofilepage/user-id/4678520)

You can use the Jira Rest API's to pull the issue history.

Or if you are open for a mktplace app, you can try out our add-on for better reporting capabilities and viewing multiple issues history at once,

[Issue History Reports](https://marketplace.atlassian.com/apps/1231436/issue-history-reports?hosting=cloud&tab=overview)

You can view the complete change log for your filtered issues. The app has a "Who" column to show who commented on the issue.

Disclaimer : I am part of the team which developed this app

![IH - Comments.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/300367i791E6C173A1AD454/image-size/large?v=v2&px=999 "IH - Comments.PNG")


Tags: comment

jira-service-management
AI trial customer cannot access issue summarization
Asked by Abigail Leta:

We signed up for the Atlassian Intelligence trial and so are supposed to still have access to the AI features. We do not have access to the Issue summarization (the main thing we were excited about), nor the virtual agent. Is this not part of the trial that extends to later in 2024?


Answers:
author: Francis Batilo
body: Hi [@Abigail Leta](/t5/user/viewprofilepage/user-id/5041054)

I'll try to assist you with your inquiry.

Firstly, I do have a few questions for you to check and verify.

1. Have you enabled Atlassian Intelligence under your administration settings for each product?
   * Being added into the trial doesn't automatically enable the AI functionality. You'll need to manually enable it.
   * To check go to
     * <https://admin.atlassian.com/>
     * Settings
     * Atlassian Intelligence
2. For issue summarisation or any form of summarisation in Jira, can you double check if the field is using a Wiki Renderer format?   
   * You won't be able to trigger AI on non-wiki renderer fields.

More information can be found here: [Atlassian Intelligence (AI) capabilities are now a... - Atlassian Community](https://community.atlassian.com/t5/Atlassian-Intelligence-Articles/Atlassian-Intelligence-AI-capabilities-are-now-available/ba-p/2554404)

Let me know how you go.

Cheers,  
Francis

comments: author: Abigail Leta
body: Hello [@Francis Batilo](/t5/user/viewprofilepage/user-id/4609548) - thanks so much for your reply. The comments field does use the wiki renderer, I'm assuming that's what you mean, since those are the things will be summarized.. And yes we have AI functionality enabled.

I want to be clear that we have the Standard plan, but that we signed up for the trial and were "grandfathered in" until later in 2024, when we know we'll have to go to premium if we want to continue using the AI features. Could that be the issue? We are able to use the Generative AI feature in the editors right now, but I was really hoping we could try the summarize feature while evaluating whether we switch to premium.

Thank you again,

Abby


Tags: cloud

jira-service-management

jira-service-management-cloud
Looking for an add-on to auto-assign issues based on agent availability
Asked by Edgardo Ibarra:

Hello there!

I am looking for an add-on that can automatically assign issues in Jira, but based on a button that the agent can mark as available or unavailable, and not based on shifts. The idea is that the agent can decide when they want to receive new issues, and when they want to focus on the ones they already have. Is there any add-on that can do this, or a way to create a custom automation rule for this?

I have checked many options in the marketplace, but they all seem to be based on shifts, which is not what we need. I also did not find anything outside of the Atlassian Marketplace that could help us with this.

Thank you for your help.


Answers:
author: Fabian Lim
body: Hi [@Edgardo Ibarra](/t5/user/viewprofilepage/user-id/5267716)

Unfortunately you can't out of the box. I would consider the market place apps. There are a few out there like [https://marketplace.atlassian.com/apps/1225712/smart-assignments-and-rotations-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1225712/smart-assignments-and-rotations-for-jira?hosting=cloud&tab=overview) (you may be able to take someone off the rotation so that they do not get assigned new tickets)

I hope this helps.

Regards,

Fabian


Tags: cloud

jira-service-management

jira-service-management-cloud
when creating an issue, possible to default reporter to team lead?
Asked by Jorge Ca?averal:

hi, im trying default settings so every time we create a ticket, reporter is set to our IT manager opposed to whoever creates the ticket.

I've been playing around in configuration but dont see this option, is it possible ?


Answers:
author: Gomez, Daniel
body: Yes, you can use a post function in Jira Cloud to automatically set the reporter of an issue to your IT manager when a new ticket is created. Here's how you can achieve this:

* **Navigate to your Jira project:**
  * Go to your Jira project where you want to apply this default setting.
* **Access Workflow:**
  * From the project settings, go to "Workflows."
* **Edit Workflow:**
  * Edit the workflow associated with your project.
* **Add a Post Function:**
  * Find the transition that occurs when an issue is created (usually the "Create" transition) and add a post function to it.
* **Select the Post Function:**
  * Choose the post function called "Update Issue Field."
* **Configure the Post Function:**
  * Configure the "Update Issue Field" post function to set the reporter field to your IT manager.
* **Specify the Reporter:**
  * In the configuration screen, find the field for "Field to Change" and select "Reporter."
  * Set the "Type of Function" to "Set Field Value."
  * In the "New Value" field, enter the username or name of your IT manager.
* **Save the Workflow:**
  * Save the changes to your workflow.

Now, whenever an issue is created, the workflow will automatically update the reporter field to the specified IT manager. Keep in mind that you need the necessary permissions to edit workflows and that you have the correct username or name for your IT manager.

comments: author: Jorge Ca?averal
body: Hi Daniel, thanks for the response, appreciated!   
however im stuck on step two "**Access Workflow:**From the project settings, go to "Workflows." I dont see that on my screen unless im on the wrong project settings. I know I have admin access. screenshot attached   
![Screenshot 2024-01-11 at 6.16.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300177iF12FE3E9A675AB9D/image-size/large?v=v2&px=999 "Screenshot 2024-01-11 at 6.16.01 PM.png")


author: Gomez, Daniel
body: If you're not a site admin, you may need to request assistance from your Jira administrator. For example, an administrator group with all admin permissions except site admin can do it. Project admin is not enough.


Tags: cloud

jira-service-management

jira-service-management-cloud
"Comment preview is unavilable" desipe being on a Premium lisence
Asked by Tyler Sherrard:

Hello,

We are having issues with customers not being able to see comments when replying to an e-mail request.

I've searched for this issue, and I've come across a KB article stating:

From Atlassian support:

*The static "Preview unavailable" customer notification message you're seeing is being sent due to a new limitation to Free and trial sites. This limitation prevents customer notifications from having user-generated content until the site is upgraded to the paid plan.*

*After you have completed the purchase of our product, in case it's desired, this limitation should be automatically lifted. This action was necessary to reduce the number of spam emails being sent out to customers, by redacting user-generated content in customer notifications. Apologies for the impact this may have on your team during the trial perio* *d.*

Is this true? We are not on a free or trial plan - we have a premium license.

What actions can we take to solve this?

Thank you,


Answers:
author: Nikola Perisic
body: Hello [@Tyler Sherrard](/t5/user/viewprofilepage/user-id/5403604) ,

Welcome to the community!

I'd suggest that you raise a ticket to Atlassian once more and explain that you have the premium license, even send them a screenshot from your product, which you can find on admin.atlassian.com and then selecting your organisation.

Hope this helps you out.

BR,

Nikola


author: Eugenio Onofre
body: Hi [@Tyler Sherrard](/t5/user/viewprofilepage/user-id/5403604)

Welcome to the Atlassian Community. I can confirm the statement is true. In this case, I would recommend getting in touch with Atlassian Support at <https://support.atlassian.com> and raising your concern to the Premium Support team.

They will be able to investigate it further as we, from the community, are not able to provide specific customer instance related support.

Please remember to accept this answer in case it helps resolve your question as it can also help other community members in the future.

Best Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Integration with Logicmonitor
Asked by Mohammed Yaseen:

Hello,

I have been trying to integrate Jira with logicmonitor so that it can create and update the tickets whenever an alert is generated in Logicmonitor.

I have followed the below links for configuring, but I'm receiving the following error when testing an alert "

```
{"errorMessages":[],"errors":{"issuetype":"Specify a valid issue type"}}

```

[Jira Service Management Integration Setup \| LogicMonitor](https://www.logicmonitor.com/support/jira-service-management-integration-setup)

[Webhooks (atlassian.com)](https://developer.atlassian.com/server/jira/platform/webhooks/?_gl=1*1fu8gh1*_ga*ODIyNTI3NDQwLjE3MDA2MzY5OTA.*_gid*MjA4MzUyMzIyLjE3MDQwOTkwMjc.*_fplc*OWpRTXNBWHYzMlNPWDY5VUs0VTRQNWphNVF5NVg0T3RzckhUZlhnS2dYV2trQ2RrYmxQdVZGQUY2bWpsTU1ydGxuR0hxaHRVNWVVYlIzMVhMcElUbDA3cCUyRlVZcGpKVkFKWmhxS2FBSEFheGY5UWpPSXN1Vmxwd0F4SnF3WmclM0QlM0Q.)

Can someone suggest what the issue is? and how can fix that.


Answers:
author: Eugenio Onofre
body: Hi [@Mohammed Yaseen](/t5/user/viewprofilepage/user-id/5397867)

Welcome to the Atlassian Community.  
This issue is usually related to a missing or invalid request type being referenced during Atlassian API call.

I would suggest you to check if the Issue Type you selected in LogicMonitor integration does exist and is part of the Issue Type Scheme of the project you want to integrate with.

Please remember to accept this answer in case it helps resolve your question as it can also help other community members in the future.

Best Regards,  
Eugenio

comments: author: Mohammed Yaseen
body: Hi [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586)

Thanks for the response.

I'm using "Submit a request or incident" issue type in logicmonitor and it's already present in the issue type scheme in the project but still facing the issue.

![jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/300857i9DA0AA299D1BD48C/image-size/large?v=v2&px=999 "jira.png")


author: Eugenio Onofre
body: Hi [@Mohammed Yaseen](/t5/user/viewprofilepage/user-id/5397867)

The configuration on Jira side seems to be working fine.  
I would suggest two next steps:

1. Try to create a ticket in your project by using [Jira Issue API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post) (this seems to be the one being used by LogicMonitor integration). If the creation works, it means there is an issue on LogicMonitor integration. In case it does not, it means the issue is on Jira side.  

2. Get in touch with LogicMonitor support so they can better assist you as the configuration in Jira seems correct.

Please remember to accept this answer in case it helps you resolve your issue as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Lost access to my email
Asked by Martin Murphy:

I've lost access to my email due to Google discontinuing support for Google hosted email. (I didn't think it was a problem since you used to allow username login).

In any case,

My user \`soitgoes\` and email \`martin.murphy@whiteboard-it.com\`. What can I do to restore access to those repositories or change the email.

I have a new user martin.murphy@911cellular.com

Thanks in advance.


Answers:
author: Syahrul
body: Hey [@Martin Murphy](/t5/user/viewprofilepage/user-id/5010671)

Welcome to the community.

I wonder if you can still log in to the Bitbucket account via the UI.

If yes, can you add an alias email that you wish to change in it following the guide [here](https://support.atlassian.com/bitbucket-cloud/docs/set-email-aliases/#Add-an-email-alias) and get back to me?

Cheers,  
Syahrul

comments: author: Martin Murphy
body: I can no longer login with my username so I cannot do that unfortunately


author: Martin Murphy
body: I can show you my id my old business license to prove my identity


author: Syahrul
body: Hey [@Martin Murphy](/t5/user/viewprofilepage/user-id/5010671)

Apologize for the delay.

Do you still need help with this? If yes, please let me know, as I believe we may need to raise a support ticket for you to continue the investigation.

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud
Temporarily disable apps on startup in Bitbucket
Asked by Bibin Varghese:

Our bitbucket isn't starting after enabling the stash-webhook-jenkins plugin and gives a 500 Error. Is there any way to temporarily disable the plugin/app at the startup so that BB can be started?


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: I am not sure\[\*edit\] disabling all apps on Bitbucket startup is possible - here is some [documentation for Jira](https://confluence.atlassian.com/jirakb/startup-check-starting-jira-872266333.html) on how to do that.

Another option is to uninstall all apps manually while the server is down by removing them from the DB - again - I've only found an [article for Confluence](https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html)

Best to open a serverity 1 ticket with Atlassian support - they will point you in the right direction.

Best of luck!


author: Bibin Varghese
body: I found the answer [here](https://confluence.atlassian.com/bitbucketserverkb/bitbucket-gets-stuck-while-installing-a-plugin-and-fails-to-start-up-when-restarted-because-the-plugin-was-compiled-in-a-more-recent-java-version-1127254428.html)   


Tags: bitbucket-server

jenkins

server
Can I Make Pipelines Wait If A Pipeline In Another Repo Rinning?
Asked by z:

Let's say I have two repositories, repository_a and repository_b

Whenever a merge happens in repository_b, a pipeline is triggered to push some code to my cloud service. I would like to a configure it so if a merge happens in repository_b, Bitbucket will check to see no pipelines are running in repository_b and if there are, wait until repository_a's pipeline is done before running the pipeline

Is there an option to do this?


Answers:
author: Theodora Boudale
body: Hi [@z](/t5/user/viewprofilepage/user-id/4894404) and welcome to the community.

You mentioned:
> Bitbucket will check to see no pipelines are running in repository_b and if there are, wait until repository_a's pipeline ...

I believe you mean that Bitbucket should check if no pipelines are running in repository_a instead? And then wait until repository_a pipelines are finished?

There is no out-of-the-box feature to do this, but you could do it with a script using our API.

You can write a script with a while loop that checks if there are any pipelines with status PENDING, BUILDING or IN_PROGRESS in repository_a.

If there are, wait for e.g. 30 seconds or a different duration (depending on how much time builds in repository_a usually take) and repeat the loop.

When there are no pipelines with these statuses in repository_a, then exit the script.

You can then execute this script at the beginning of the build in repository_b, and when the script exits successfully, the rest of the build's commands will be executed.

You can use the following API endpoint to retrieve pipelines in repository_a

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pipelines/#api-repositories-workspace-repo-slug-pipelines-get>

and you can filter by the statuses I mentioned as follows:

```
https://api.bitbucket.org/2.0/repositories/my-workspace/repository_a/pipelines/?sort=-created_on&status=PENDING&status=BUILDING&status=IN_PROGRESS
```

where **my-workspace** replace with the workspace id where repository_a belongs, and **repository_a** replace with the repo slug for that repo.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
I can't do git push. I enter the correct username and password, but nothing happens. What to do?
Asked by ?????:

I can't do git push. I enter the correct username and password, but nothing happens. What to do?


Answers:
author: ?????
body: Have a nice day to everyone!


author: Robert Wen_ReleaseTEAM_
body: You may want to see which authentication method to use. Here's some help.

<https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cloud/>


author: ?????
body: I also created a token/password for the project, but that didn't help either.


author: ?????
body: Here's what I get after entering my username and password: "Logon failed, use ctrl+c to cancel basic credential prompt"
Support for self-signed certificates in jenkins-job-trigger
Asked by Joshua Downer:

This is a feature request to support self-signed certificates in \`atlassian/jenkins-job-trigger\`.

Currently, I cannot use self-signed certificates with SSL and the \`atlassian/jenkins-job-trigger\` in pipelines (<https://bitbucket.org/atlassian/jenkins-job-trigger/src/master/>). The \`requests.post\` function (<https://bitbucket.org/atlassian/jenkins-job-trigger/src/8028761305cf09164e3cd2fa493e24c53214eb71/pipe/pipe.py#lines-120>) takes a \`verify\` argument that a user to pass in their own certs, which allows self-signed certificates to work. The certificate could be passed in as an optional argument in the pipeline.


Answers:
author: Igor Stoyanov
body: [@Joshua Downer](/t5/user/viewprofilepage/user-id/5009546) hi. We released a [new version of jenkins pipe](https://bitbucket.org/atlassian/jenkins-job-trigger/src/0.3.1/) which supports now self signed certificates.  

Please provide feedback to us for pipe usage.

Regards, Igor.

comments: author: Joshua Downer
body: Thanks Igor! I appreciate the speedy turn around.


author: Igor Stoyanov
body: [@Joshua Downer](/t5/user/viewprofilepage/user-id/5009546) hi. Thanks for your question. We will investigate this and notify you if this feature will be added to pipe.  

Regards, Igor.


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

jenkins