youngmon/atlassian-qna huggingface dataset:
Can you clone an entire project in JIRA
Asked by Diviccaro Roberto (DCET/BDO-IT):

Hello,

can you please tell me whethere it's possible to clone a Company managed project with the respective boards and automatisms?

thanks!

Roberto


Answers:
author: John Funk
body: HI [@Diviccaro Roberto (DCET/BDO-IT)](/t5/user/viewprofilepage/user-id/5499704) - Welcome to the Atlassian Community!

You can do that with an add-on like Revyz Data Manager for Jira in the Atlassian Marketplace.

[https://marketplace.atlassian.com/apps/1228694/revyz-data-manager-for-jira-backup-restore-analyze-optimize?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1228694/revyz-data-manager-for-jira-backup-restore-analyze-optimize?tab=overview&hosting=cloud)


author: Ezgi Bay?nd?r
body: Hey Diviccaro,

You can use "Share settings with an existing project" option for using same configurations.  
**![Screen Shot 2022-01-12 at 9.54.47 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324444i1CFC81839F3F1331/image-size/large?v=v2&px=999 "Screen Shot 2022-01-12 at 9.54.47 AM.png")**
Create Issue under same parent when specific child is resolved
Asked by Hayden Moser:

Hi Atlassian Community,

I am running into the problem with a set of automations that we have in place. The issue we are having is, it's recognizing the "Summary" we have from other issues that are identical names/titles, and creating Issues under that parent, rather than the trigger parent.

I see why it's doing that, because there's nothing in the automation restricting it to the 1 parent. I don't know how to force it to only apply to this rule for the trigger parent.

Here is the breakdown of the automations that we have in place.

Automation 1:

* When: Issue Created, \& Issue Type = "X"
* Then: Create 10 Sub-tasks
  * Sub-Task 1: Summary = "A"
  * Sub-Task 2: Summary = "B"
  * Sub-Task 3: Summary = "C"

Automation 2:

* When: Issue Transitioned "Done", Issue Type = Sub-task, and Summary = "A"
* Branch, For: Parent  
  * Then, Create a new Sub-task


Answers:
author: Trudy Claspill
body: Hello [@Hayden Moser](/t5/user/viewprofilepage/user-id/5389223)

It is correct to assume that it is Automation 2 that is not giving you the results you want?

What is the scope of the rule? Is it set up for a single project or multiple projects?

Can you provide the Audit Log details for a rule execution where issues were created that you didn't want to be created? Along with that make sure you provide the info on the right side of those details where it shows the issues it is acting upon. We need a detailed example of what is going "wrong" with the rule.


Tags: cloud
How to pass a selected ticket number to view it's details in a different dashboard?
Asked by Raghav Rao:

I currently have 2 dashboards.

One is a Roadmap board with all Epics listed.

2nd is a detailed status of the Epic selected in a Rich Filter.

How do I pass the selection of an Epic in Board 1 to display the details of the epic in the 2nd board


Answers:
author: Clark Everson
body: Hi [@Raghav Rao](/t5/user/viewprofilepage/user-id/5499048)

Welcome to community

Based on your description you have an advanced roadmap plan and a rich filter dashboard. Those are actually two separate things so what you are trying to accomplish may not be possible. Plans are not really dashboards, dashboards tend to be gadgets, and while rich fitlers as a plugin adds more dynamic dashboards it can't generally be combined with a plan

If you could elaborate or make more clear what your acceptance would be I maybe able to provide a more definitive answer. However using both tools at our company users tend to have a plan and a rich filter board separately not one combined thing

Best,

Clark


Tags: cloud

dashboard
Clone Automation error "Can not create issue in project/issue type 10001/10008"
Asked by Philipp Ruiter:

Hi there,

I have set up an automation in Jira Work Management. Attached are screenshots of the automation and settings.

![Screenshot 2024-05-16 105244.png](/t5/image/serverpage/image-id/324081iA2BF14BE55A9283A/image-size/large?v=v2&px=999 "Screenshot 2024-05-16 105244.png")

I want that when I create a ticket in Project A, it is automatically copied/cloned to Project B. I receive the following error:  
"Can not create issue in project/issue type 10001/10008"

I have already checked the permissions; I am an admin in both projects. The issue types are also available. There are no mandatory fields.

Thank you in advance for reading and perhaps for helping.

Philipp


Answers:
author: Trudy Claspill
body: Hello [@Philipp Ruiter](/t5/user/viewprofilepage/user-id/5441738)

What are the Types of project A and B? That information is available from the Type column of the View All Projects page under the Projects menu. Do either one or both say "team managed"?

If so, then the issue types in a Team Managed project are unique to that project. Even if another project has issue types with the exact same names, they are considered different issue types. In the Clone action you will have to explicitly select the type of issue to create rather saying "same issue type".

If both projects are Company Managed projects, you need to make sure that they use the same issue types. With Company Managed projects the issue types are defined globally, so a "Story" issue type in one Company Managed project is the same issue type as "Story" in another Company Managed project.

comments: author: Philipp Ruiter
body: Hi Trudy,  

thanks a lot, it works now!


Tags: cloud

jira-work-management-cloud
Issue with XRAY Repository ( 16.05.2024 )
Asked by Tomasz Szczepanek:

* After entering the created test execution I get a message:   

  *We're having trouble connecting to Tests. Try contacting the developer for support.*
* After entering to any test case inside test execution I get a message:  

  *Something's gone wrong*  
  *Our team has been notified. If the problem persists, please contact Atlassian Support.*  
  This appears to be a global problem. Is there any solution to this situation?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Yesterday we noticed issue with Xray addon and it is resolved now. Could you try now ?
Road map
Asked by K:

Good Afternoon,

I am trying to create a roadmap in Jira work management. However, Under the project setting the "features" is missing in which i am unable to access the road maps toggle. Can you assist.


Answers:
author: Trudy Claspill
body: Hello [@Keisha](/t5/user/viewprofilepage/user-id/5497193)

Welcome to the Atlassian community.

Can you tell us if you are working with a Team Managed project or a Company Managed project? You should see that information at the bottom of the panel on the left when you are viewing the project. You can also get it from the Type column on the View All Projects page available under the Projects menu.

I don't believe that JWM projects include the Features option under Project Settings. That is something I have seen only in Team Managed Software projects. And I don't recall seeing a Feature named "Roadmap", though Roadmap used to the be the name for what is now called Timeline in Software projects.

For a JWM project the Timeline functionality should always be available from the options across the top of the screen.It isn't something that needs to be turned on.

![Screenshot 2024-05-14 at 12.45.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/323670iAEAB91AB143B912D/image-size/large?v=v2&px=999 "Screenshot 2024-05-14 at 12.45.18?PM.png")

comments: author: K
body: Hi,

Its team managed.


author: Trudy Claspill
body: Does the Timeline function of Jira Work Management satisfy your need for a roadmap function?


Tags: cloud
In Jira Work Management, when using the 'Search board' option it doesn't search the Description
Asked by Kate Patterson:

Within Jira Work Management specifically, though [this article](https://support.atlassian.com/jira-work-management/docs/filter-search-and-customize-the-cards-on-your-board/) says that within the Board view the 'Search board' option searches both Summary and Description it doesn't appear to.

When I use a string that is within the description but not the summary no cards come up. But if I search that same string in the List view or in Issues it does appear.

Is there a setting related to this I'm missing somehow or is it just broken?


Answers:
author: Chris Rainey
body: Hey Kate,

Checked this on my side and it looks like you're right. Searching via description text doesn't appear to work on the board view but works on the others. Looks like you found a bug!

You can submit this as a bug here: <https://support.atlassian.com/contact/>?

comments: author: Kate Patterson
body: Thanks! Wasn't sure if I was missing something obvious haha.


author: Chris Rainey
body: Not at all - great detective work.

Please consider accepting my answer as a solution :)
Projeto para gerenciar chamados de TI
Asked by Paulo Roberto dos Reis:

Qual projeto posso usar na vers?o gratuita para gerenciar chamado de TI. Que tem a op??o de dire??o e concluir ch?mados.


Answers:
author: Jack Brickey
body: Hi [@Paulo Roberto dos Reis](/t5/user/viewprofilepage/user-id/5496963) ,

Voc? deve usar o Jira Service Management e escolher o modelo apropriado para suas necessidades, como ITSM.


Tags: cloud

jira-work-management-cloud
In my Default assignee field, i cant see the the Component lead, what i need to do?
Asked by julia casagrande:

In my Default assignee field, i cant see the the Component lead, what i need to do?


Answers:
author: Rik de Valk
body: Hi [@julia casagrande](/t5/user/viewprofilepage/user-id/5422717) ,

There are 2 places where you can change configurations that affect the default assignee.

1. In Project Settings \> Details: here you can choose to between 'Unassigned' or 'Project lead'
2. In the Component overview: here you can choose per Component between:
   1. Project default: this means that for this Component the assignee will respect your Project Settings (so either unassigned or the project lead)
   2. Component lead: issues with this component will be assigned to the Component lead
   3. Project lead: issues with this component will be assigned to the project lead
   4. Unassigned: issues with this component will not be assigned

If an issue has multiple components, and at least one of them uses Component Lead, then the Component Lead takes precedence over *Project Lead* , *P**roject Default,* and *U**nassigned* as the Assignee.If the components have different Component Leads, the default assignee will be set to the Component Lead of the component that is first alphabetically.

Hope that helps. Have a nice day!

Rik

comments: author: julia casagrande
body: Hello, is still not working.

![Screenshot 2024-05-15 alle 10.01.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/323756iC5D8DA02C3E9D77E/image-size/large?v=v2&px=999 "Screenshot 2024-05-15 alle 10.01.36.png")

I din what you sad, so in the component i put "Irene" as a component lead to this component. But then i create a new task with the component*"analisi fatibilit?/nuove implementazione*" and it was created under underassiged.

<br />

![Screenshot 2024-05-15 alle 10.05.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/323757iF89E0BC631F1E2C0/image-dimensions/525x342?v=v2 "Screenshot 2024-05-15 alle 10.05.10.png")


author: Rik de Valk
body: Hi [@julia casagrande](/t5/user/viewprofilepage/user-id/5422717) ,

Maybe Irene doesn't have the 'Assignable user' permission on the project?

In the Permission Scheme of the project, check which Groups / Project Roles have been set for the permission 'Assignable user'.

For example, it might say that the 'Developer' project role is Assignable user.

In that example, you must ensure that Irene is assigned to the Developer role in the People section of the project settings.

Cheers, Rik
assignee component lead as a component lead
Asked by julia casagrande:

Hello,

I have a service project, which each task should be assigned to the component lead, but it is not working. when i create the task go automatics to unassigned. and if i try to change later, its only work to the adm people.

What should i do?


Answers:
author: Michael Wohlgemuth _Wolge_
body: Hello.

You need to make sure you have the following:

* At least one component in the project
* A component lead assigned to this component
* The "Default Assignee" in the component settings - set to "Component Lead"
* The permission scheme option "Assignable User" needs to have the users that need to be assigned in it

When this is all setup, the issue should get assigned to the component lead (if the component was chosen) **once it is created**.


author: Fazila Ashraf
body: Hi [@julia casagrande](/t5/user/viewprofilepage/user-id/5422717)

So in the Default assignee of the component, you do not see 'Component lead'? Or are you checking in the project details' default assignee?

Does this component lead has product license and assignable issue permission?

comments: author: julia casagrande
body: I didnt understood.

I cant not she in the default assignee the option component lead, in the details of the project... Because i need to be able to assignee automatic the tickets just selecting the component (that it will assignee directly to one person)

![Screenshot 2024-05-14 alle 12.09.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/323569iB80F30368C85F1F6/image-size/large?v=v2&px=999 "Screenshot 2024-05-14 alle 12.09.44.png")I


author: julia casagrande
body: And is i create a ticket now, which has the component lead, when i create the ticket dosent assignee to the component person... but goes to unassignee


author: julia casagrande
body: **In my Default assignee** field, i cant see the the **Component lead**
How can i edit this form?
Asked by max:

I have a service project for the feedback of the clients. When i change some status to resolved, i have to do a form and i want to edit this form. (I can't edit it in the window of forms).

![Captura.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/323296iD1415D8BC5E9F5E8/image-size/large?v=v2&px=999 "Captura.PNG")


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@max](/t5/user/viewprofilepage/user-id/5489354) ?

To edit a form in Jira Work Management:

1. Select **Forms** from the project view navigation.

2. Choose the form you'd like to edit.

3. Customize the title of the form by selecting the title.

4. Drag the fields to be in the order you'd like for your form.

5. Select the type at the top-left of your form to choose the **type** of work that your form collects. This will change the type of work item that's created when that form is submitted to your project.

6. Customize the text in the field by selecting a field label.

7. Select **Preview** to see a preview of how your form will look.

8. Your form is now ready to edit, share, or use.

[Learn more about managing your form](https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/)

![JWM_Forms_EditForm.gif](https://community.atlassian.com/t5/image/serverpage/image-id/323413i3597B665F73D7116/image-size/large?v=v2&px=999 "JWM_Forms_EditForm.gif")

Note: I lifted this directly from the Jira Work Management documentation for [How to create, edit, save, and delete forms](https://support.atlassian.com/jira-work-management/docs/create-a-form/) ?


Tags: cloud

jira-work-management-cloud
Cannot type in comments box without jumping to new area
Asked by Felicity Scott:

Each time I start writing in the comments field, I get two characters in and the cursor jumps to a new field - usually the assignee field and starts changing words in that field before jumping to another field.

Similar to this issue <https://jira-software.status.atlassian.com/> but this says its resolved, however it's still occurring at 1:27pm AEST.


Answers:
author: Chris Rainey
body: Hi there,

I see that as of May 15, it should have been resolved. If you are still being impacted by this incident, I suggest reaching out directly for support [here.](https://support.atlassian.com/contact/#/)


author: Justin Fuller
body: This is still happening for me as well and I can't seem to put in a ticket since I'm not on Jira Cloud.


Tags: cloud

jira-work-management-cloud
How can i solve a problem with the creation of new issues?
Asked by max:

At the moment of creating a issue i have a problem with the summary. Jira says me that i havent fill sumarry but i do, and they dont give me a new space to fill it.

![Captura.PNG](/t5/image/serverpage/image-id/323253i532BF3F18A61F355/image-size/large?v=v2&px=999 "Captura.PNG")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@max](/t5/user/viewprofilepage/user-id/5489354) ,

first of all try to check if the summary field has been hidden by mistake in the create screen

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/323257i48EFFECC77CD1A8C/image-dimensions/292x243?v=v2 "Immagine.png")

If that field can't be selected on show fields screen, please ask to a JIRA admin to put Summary field on the create screen associated to Admin issue type.

Hope this helps,

Fabio

comments: author: John Funk
body: Hey [@max](/t5/user/viewprofilepage/user-id/5489354) - did this solve your problem?


author: Dexter de Vera
body: Hi [@max](/t5/user/viewprofilepage/user-id/5489354) ,

as mention of [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) . check the fields available on your screen.

In addition, As Jira admin, you can add the field missing in your project. Assuming you're using company managed project, this doc shows different options how to associate fields in the screen.

<https://confluence.atlassian.com/jirakb/how-to-associate-fields-with-screens-1188429614.html>


Tags: cloud

jira-work-management-cloud
Tracking employees PTO/Vacation Time off in jira
Asked by Jon:

Hi, we have used jira for some time and its amazing with some creativity what you can do. There was one thing i was wondering if anyone had any good apps or ways to help employees track their time off. We give each employee several weeks to use each year at their discretion and they keep track of it on their own. It would be cook if users could log time off whether full or partial days to help them and management keep track of time off that has been taken. Let me know if you have any good ideas for how to pull this off.

Thanks,


Answers:
author: Jaime Capitel _resolution_
body: Hi [@Jon](/t5/user/viewprofilepage/user-id/1628601)

Happy to hear you're enjoying Jira! It's definitely flexible ?

I'd like to add [Out of Office Assistant](https://marketplace.atlassian.com/apps/1218305/out-of-office-issue-calendar-automation-for-team-workflow?hosting=cloud&tab=overview) to the list, which will prove very helpful if you want to make sure that issues are reassigned to a backup person when your users go on leave.

We also have an integration with [Tempo](https://marketplace.atlassian.com/apps/1211881/capacity-planner-jira-team-resource-management-tempo?hosting=cloud&tab=overview) (the leader in time tracking for Jira), which means that using both apps combined you'd only need to maintain leaves in Tempo.


author: Jon
body: None of these apps is a great fit. Has anyone ever just built their own way of tracking this with making a new project, workflow, and issues that pertain to this? It doesnt need to be anything that special just to keep track of how much time each person has taken off over the course of a year.


author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Jon](/t5/user/viewprofilepage/user-id/1628601)

I can recommend our [Clockwork Automated Time Tracking \& Timesheets Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview), which offers you the possibility to create internal non-project-related activities such as daily stand-ups, meetings, or time off that users can track their time on. For details, you can refer to the [documentation here.](https://docs.herocoders.com/clockwork/internal-activities)

![Set up Internal Tasks in Clockwork.png](https://community.atlassian.com/t5/image/serverpage/image-id/323256i1E160D86FBC2CD19/image-size/large?v=v2&px=999 "Set up Internal Tasks in Clockwork.png")

This is just one of many features that our time-tracking app can offer. Overall, it enhances the log time experience and reporting in Jira.

If you have any questions or you would like to get a demo, you can contact us via our[help center.](https://herocoders.atlassian.net/servicedesk/customer/portals)

Cheers!

Gracjan


author: Mohanraj Thangamuthu
body: Hello, Good day. You can check this addon : [https://marketplace.atlassian.com/apps/1218582/leave-tracker-vacations-sick-days-tracker-for-jira-cloud?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1218582/leave-tracker-vacations-sick-days-tracker-for-jira-cloud?tab=overview&hosting=cloud)


Tags: cloud

jira-work-management-cloud
When I try to move to the next issue by pressing the ? icon, it takes me to the first issue on the l
Asked by Mayu Tomozoe:

I always use the issue list view and click on the "summary" to view the issue details one by one.

However, when I attempt to proceed to the next issue by pressing the ? icon, it sometimes takes me back to the first issue on the list instead of moving to the next one. This issue doesn't occur every time, but it happens frequently.

Can someone please advise me on how to prevent this from happening?

Thanks in advance!

Mayu


Answers:
author: Clark Everson
body: Hi [@Mayu Tomozoe](/t5/user/viewprofilepage/user-id/5494426)

Welcome to community!

These types of issues are hard to troubleshoot without concrete steps to reproduce. I would recommend trying to figure out exactly when it is occuring if possible. And if not when it does occur to capture a HAR file and working with your admin at your company to submit it to atlassian to review: <https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting>

Best,  
Clark
Can not add new project in "Jira Settings" section.
Asked by Rafa? Chomik:

Hi,  

I just launched Jira Align Demo instance and I wanted to connect it to my DEV environment, but when I want to add new project in Jira Align settings, then program I want to use it to associate project with is grayed out.  

When I am hovering my mouse on it I see message "This Program is mapped with another connector"  
![program gray.png](https://community.atlassian.com/t5/image/serverpage/image-id/264018i154DAC56D3F96BB3/image-size/large?v=v2&px=999 "program gray.png")  

I have only one active connector and I can not find nothing in documentation about this.  
Thank you in advance.  

Regards,  
RC


Answers:
author: Shannon Wright
body: I had the same issue. The Trello connector in the DEMO data is mapped to the MOBILE program. Since the Trello connector has now been removed, you don't have the ability to remove it.

There is a bug listed on this: <https://jira.atlassian.com/browse/JIRAALIGN-4996>
Can we filter issues by text field in JIRA Align?
Asked by Dixit, Vivek:

We are trying to filter our issues (Dependencies) in JIRA Align using "Apply Filters" on the basis of a text field custom field we created in JIRA Align name Tag (Single line Text field).

But this field is not reflecting in "Apply Filters" option.

Is there a way we can populate this field in "Apply Filters" option?


Answers:
author: Jennelle Stearns
body: [@Dixit, Vivek](/t5/user/viewprofilepage/user-id/5246832) Custom fields can be added as a column and you can sort the column, but a custom field can't be filtered on thru Apply Filters.