youngmon/atlassian-qna huggingface dataset:
I can not add a gadget on Jira
Asked by Leonardo Padilha:

Hello!

I want add a gadget on Jira, but i do not understand how to do this. it would be by url ? How would you do to upload to url ?

Thanks.


Answers:
author: Nic Brough -Adaptavist-
body: In the "add gadget" dialogue, the url it is asking for should be the url of the remote gadget you want to add to Jira.


author: Dmitry Mironov
body: Hi.

what do you mean "How would you do to upload to url" ?  
Gadgets display summaries of JIRA project and issue data on the dashboard.

<https://confluence.atlassian.com/adminjiraserver/using-dashboard-gadgets-938846990.html>


Tags: gadget

jira
How do I keep logins on two confluence cloud instances seperated?
Asked by Xenia Spott:

We encounter problems when we try to switch from one confluence cloud instance to another.

When a colleague logs out his user A from a Confluence cloud instance AI, and tries to log in as a user B on a Confluence cloud instance BI, he cannot login with user B.   
After emptying the browser-cache, login as user B on BI is possible.

In this scenario we use a MacBook and have already tried different browsers. Users A and B do not share an email-address. Both cloud instances are confluence only.

Is there a way to avoid emptying the cache every time when someone wants to switch to a user on another confluence instance?

Thanks for your help!


Answers:
author: Steve Thornhill
body: Or ingconito window on the browser will work to log in with two accounts.


author: Jason Hudson
body: Firefox now offers containers that allow you to do this within one browser.


author: Dmitry Mironov
body: Use different browsers for each instance.


Tags: confluence-cloud

login
Server ID changed after reinstallation
Asked by Ildiko Vojnarovits:

Dear Atlassian,

The install process is halt after the licence key is registered.

The cause was a lack of free memory on the server. So we added more memory to the virtual machine. But the install process is locked, so we deleted all the files and the database as well in order to do a clean install.

That way we have a new server ID.

Is there a way to change the server id on our key?

Thanks,

Joozsef Varga


Answers:
author: Laurens Coppens
body: Some documentation to change it on the server side: <https://confluence.atlassian.com/jirakb/changing-server-id-for-test-installations-285839562.html>

comments: author: Laurens Coppens
body: <https://community.atlassian.com/t5/Jira-questions/Changing-server-ID-in-JIRA/qaq-p/240437>


Tags: server-id
Embedding Team Calendar in Confluence with event limits
Asked by Willem P_ Botha:

I have a calendar for a Department that manages multiple Art Galleries across the Globe and have created Events-Types for each exhibition (Artist Name). In Confluence we have created Pages with the Exhibition information, and would like to include the Team-Calendar for only one Type (Artist Name). The Events of Type (Artist Name and Location) then has the information.

Is it possible to embed the same Team Calendar on multiple pages in Confluence and display different Types?

the Legend Menu seems to Remember what is hidden and what is displayed, making it very Confusing.

I was thinking along the lines of adding a Query parameter EventType to the Embed URL:

https://*MyConfluenceServer* /display/*SpaceKey* /calendar/*UUID* ?calendarName=*CalendarName**\&EventType=TypeName***

If not, the alternative would be to creating a Calendar for each Exhibition, leaving me with the other side of the Problem, how to display a overview of all running Exhibitions. But this would greatly increase the Complexity and effort....


Answers:
author: Shannon S
body: Hi Willem,

Currently, it is not possible to display only a specific event type on a Calendar macro, but I did find an existing feature request for this:

* [CONFSERVER-50218](https://jira.atlassian.com/browse/CONFSERVER-50218)

Please vote on the issue to help show how many users are interested in such a feature, and you can comment with your usage case as well.

Let me know if you have any questions!

Regards,

Shannon

comments: author: Willem P_ Botha
body: Thanks Shannon, I'll update the linked request, and add my use-case, but with 8 Votes I don't think it will go through...   

For now I will have to make multiple Calendars then...


author: Shannon S
body: Thank you, Willem, for your help.

Now that the request is posted here on Community, perhaps it will get some more votes!

Take care, and kind regards,

Shannon


Tags: team-calendars-for-confluence
I can't customize blueprint for my space.
Asked by Katarzyna:

I am a space administrator, but I can't customize blueprint templates for the spaces I am an administrator of. I can not see **Space tools** button of the sidebar so I can not edit any blueprint in me space.

Should I do something to make this button visible?


Answers:
author: Dmitry Mironov
body: If Confluence is Server instance - you need system admin permissions, as Blueprints are system option not a space..
Helpdesk customers cannot search a specific room in confluence
Asked by Arbit Support:

Since it is not possible to have same-named pages in one room in Confluence, I decided to see if we could put the the documentation in different rooms.

The whole idea was that our customers would be able to search our documentation from the helpdesk portal. However, when we try, we do not seem to able to search more than the one room.

I would be great if we could define which rooms are helpdesk-portal searchable..

KInd regards

Peter


Answers:
author: Arbit Support
body: Ah, that explains it.. Thank you for your help..

I voted and hopefully the coders will remedy this soon.

Kind regards

Peter


author: Oliver Straesser
body: You mean Jira Service Desk and Confluence als Knowledge Base?

If yes: It's only possible to connect one space to Jira Service Desk project, not multiple spaces (or in your words: rooms)

You can find the feature request here to add multiple spaces to a JSD project:

<https://jira.atlassian.com/browse/JSDSERVER-3295>

Please vote on it :)

Oli
how to find creation date of user and who created in Confluence 6.4.2?
Asked by DK:

Hi All,

I am using Confluence 6.4.2 version and want to list the creation date of users and who created them. As we are using Active Directory, CWD_USER table give only details of Active Directory creation date and not when the user added to the Confluence. I tried many different queries, but no luck. Please share your experience and knowledge.

Thanks,

Dave


Answers:
author: Nic Brough -Adaptavist-
body: The date of AD creation is the best you can do, unless you configure your AD service to record when a user was added to a group that allows the user to use confluence.


Tags: user-management
Jira User Server Configuration for Confluence
Asked by Arun Ghanta:

Our infra has Jira configured with LDAP and Confluence and Bitbucket come to Jira for LDAP login.

Unfortunately, this had to be re-configured and now we're stuck at bringing Jira and Bitbucket back on board.   

I am really not sure what goes in the field of **Application Name** and **Password**.

How can I find these values and where for both Confluence and Bitbucket.

Please help!!

![Untitled.png](/t5/image/serverpage/image-id/15554i498729D41085375F/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Arun Ghanta
body: Thank you very much for the solution Oliver.

That's already configured however, I wasn't sure about connecting Confluence to Jira.

Later I ended up finding that it's something that you make up in **Jira User Server** category first by adding the IP or FQDN of **Confluence** and then authenticate Confluence using those credentials.


author: Oliver Straesser
body: you are in the wrong place.

Go in Confluence \& Crowd to User Directories and add there Jira as directory

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/15565iBF7EA8A45A7FA830/image-size/large?v=v2&px=999 "image.png")


Tags: jira-administration
Unable to to add coments in a page on Confluence 5.2.5
Asked by Dhanesh Balakrishna:

Hi,  

We are unable to add comments to pages in Confluence 5.2.5, if we click on the comment section it just shows "Loading the Editor", and it never works.  

Inspect console in Chrome shows the following error message.   

Uncaught TypeError: Cannot read property 'removeAllSubmitHandlers' of undefined  
at batch.js:5612  
at Object.errorCallback (batch.js:5387)  
at o (batch.js:4)  
at Object.add \[as fail\] (batch.js:4)  
at Object.activateEditor (batch.js:5403)  
at HTMLDivElement.activateEventHandler (batch.js:5708)  
at HTMLDivElement.dispatch (batch.js:5)  
at HTMLDivElement.i (batch.js:5)  
(anonymous) @ batch.js:5612  
errorCallback @ batch.js:5387  
o @ batch.js:4  
add @ batch.js:4  
activateEditor @ batch.js:5403  
activateEventHandler @ batch.js:5708  
dispatch @ batch.js:5  
i @ batch.js:5  

<br />

Can somebody please help in fixing this issue ?  

<br />

Thanks,


Answers:
author: Sloan
body: Hm, I did not find anything fitting to your symptoms.

Maybe follow this [KB-article](https://confluence.atlassian.com/confkb/can-not-add-comments-to-pages-188153881.html). It describes an issue with comments while no log output is found.

And else try some general troubleshooting steps:

* Restart Confluence and [clear plugin caches](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html).
* Try the [safe mode](https://confluence.atlassian.com/upm/disabling-and-enabling-add-ons-273875716.html#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode)).

Since you are on Confluence 5.2.5, an old version far behind EOL, consider updating to a supported version. Lots'a new features and bug fixes! :)


author: Sloan
body: Hi [@Dhanesh Balakrishna](/t5/user/viewprofilepage/user-id/243124)

Can you find any relating log entries in the Confluence Log?

Do you use add-ons for (enhancing) comments in confluence?

Regards  
Niklas

comments: author: Dhanesh Balakrishna
body: Hi Niklas,

Thanks for your reply.

I could not see any entries relating to this in log files. To my understanding we don' t have any add-ons for comments in confluence.

Thanks,

Dhanesh


author: Dhanesh Balakrishna
body: Hi,

To add to the question, It works in IE (version 11.0.51), first it shows timeout error, when clicked on try again (please see the screenshot below) then it will open comment editor. But this message in not showing in Firefox,Chrome and Safari browsers. Anybody... any ideas please ?

Thanks

![comment_error.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/16149i67C5D7FF2AD7A35E/image-size/large?v=v2&px=999 "comment_error.jpg")
Upgrade From 5.7.3 to 6.4.0 Error ServletContext
Asked by Hau:

Hi Everyone!

Now I'm upgrading from version 5.7.3 to 6.4.0. When I running program is have Error as below:

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'jp.co.kodnet.confluence.plugins.findattachment.actions.MyAction': Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are: PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'servletContext' threw exception; nested exception is java.lang.IllegalStateException: Context attribute is not of type WebApplicationContext: Root WebApplicationContext: startup date \[Thu Feb 22 08:36:28 ICT 2018\]

MyAction is implements ServletContextAware, ServletRequestAware and override void setServletContext(ServletContext servletContext).

In void setServletContext have use setApplicationContext(WebApplicationContextUtils.getWebApplicationContext(servletContext));

And error occurrent at WebApplicationContextUtils.getWebApplicationContext(servletContext).

I don't know handle this error. Hope everyone help me. Thanks All!


Answers:
author: Shannon S
body: Hi Hau,

Do you have an add-on installed from kodnet.co.jp related to attachments? I'm not able to find this add-on in the Marketplace but it seems to be causing the issue here.

Regards,

Shannon


Tags: upgrade
How do I tell if my Confluence users are actually using Team Calendars?
Asked by Nathan Given:

We have 100+ confluence users and I feel that most of them don't use Team Calendars.

Yet we are paying for 100+ people to use team calendars.

How can I find out how many people are *actually* using team calendars?

Is there a way to only pay for the people that actually use it, instead of paying for every confluence user?

Thanks,

Nathan


Answers:
author: carolyn french
body: CCM is correct that the licensing matches the user tier of Confluence, as with other add-ons.

There is an add-on for Server called Calendar Insights with good reviews on the marketplace to get insight into usage. I haven't used this add-on, but might be worth checking out:

<https://marketplace.atlassian.com/plugins/com.elitesoftsp.confluence.calendar.insights.plugins/server/overview>

Carolyn

comments: author: Nathan Given
body: Thank you, I didn't realize another plugin existed to look at my calendar plugin... too bad it also costs money :-( .


author: Craig Castle-Mead
body: If you have confluence server you can run some SQL against the database and see how many unique users are creating entries - don't believe there's a way from the UI but happy to be corrected.

Either way, the problem you'll have is that the addon license count has to match the application license count. Eg: You can't license Team calender for say 50 users and confluence for 200.

CCM

comments: author: Nathan Given
body: Thanks, we are using the Cloud version :-(


Tags: team-calendars-for-confluence
Utilities for finding "public" Projects and Spaces in JIRA and Confluence?
Asked by OneTech IT:

Are there any utilities that I can run against my Confluence and JIRA servers, to identify Spaces and Projects that have their permissions 'open' so that anyone with a login can access them?


Answers:
author: Michael Haverbier
body: You could try to delete the user group confluence-users. But do not do this for real!

By default each person with a login is part of this group.

If you delete a group you will be stated, in which spaces this group has permissions. They will be listed with there abbreviations.

When you noted, which spaces this group has access to you should cancel the deletion attempt.


Tags: jira
Broken search after wikinet space reorganization
Asked by Rebeccah Quevedo-Prastein:

We have Confluence 3.4.9 Enterprise Wiki at my place of employment. We have a wiki space for our development group, that I created and curated several years ago with a lot of helpful legacy information and how-tos. Last year, we got a new manager, the first one to show any interest in doing anything with our wikispace, and he re-organized the space. The page that was originally the home page for the space is now a second tier folder, and he has added a lot of new information in new folders outside of the original folder.   

So far, so good. Except that most of the original pages are no longer found when we do a search. I think ths issue has to do with the ancestor ID that is automatically added to the search query, and the fact that the older pages are not natively descendants of the current home page.  

I'm not an admin for the site, only a lowly space admin. I've reported the issue, but haven't heard back from our admin group with any solution. Any ideas here? In a pinch, I can find the page ID for the original home page and write a new how-to article that says to substitute this page ID for the ancestor ID in the search, but that seems very awkward and requires two separate searches to search the whole space.  

Maybe I can go in and edit each article from the original set and save it, and it will save with the the current home page as an ancestor, but I don't know if that will work or not. I'll try in a minute with one page that is not coming up on a search for "How to".  

Is there anything the site admins can do to "reindex" the site or anything?  

Thanks,  

Rebeccah


Answers:
author: AnnWorley
body: Hi Rebeccah,

The search feature depends on the index, as you mentioned, reindexing should help. Please share this doc with your site admins: [Content Index Administration](https://confluence.atlassian.com/display/conf34/Content+Index+Administration).

Please also let them know that Confluence 3.4.9 is past [End of Life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html), and they might consider [Upgrading Confluence](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html) if people are going to start using it more.

Thanks,

Ann

comments: author: Rebeccah Quevedo-Prastein
body: Thanks, Ann!

(p.s. opening/editing/saving each page individually does get them found again also, as your linked article suggests they would)


author: AnnWorley
body: Awesome, thanks for pointing that out!


Tags: index

search
?C?mo realizar macro con las p?ginas m?s consultadas?
Asked by Alberto Alvarez:

Hola!

Me interesar?a conocer como poder poner una macro que contenga las 5 paginas m?s consultadas dentro de mi carpeta.

Espero recibir respuesta pronta! Saludos!


Answers:
author: Michael Haverbier
body: Hi,

there is a page describing how to do that:

<https://confluence.atlassian.com/confkb/how-do-i-get-more-statistics-from-confluence-154239308.html?_ga=2.112099459.68605595.1519053366-209491383.1516281520>

On this page the Viewtracker plugin is mentioned, which seems to be what you are looking for:

<https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker/server/overview>

Or as google translate would say:

Hola,  

hay una p?gina que describe c?mo hacer eso:  

<https://confluence.atlassian.com/confkb/how-do-i-get-more-statistics-from-confluence-154239308.html?_ga=2.112099459.68605595.1519053366-209491383.1516281520>  

En esta p?gina se menciona el plugin Viewtracker, que parece ser lo que est?s buscando:  

<https://marketplace.atlassian.com/plugins/ch.bitvoodoo.confluence.plugins.viewtracker/server/overview>


author: carolyn french
body: Hola Alberto y bienvenido a la comunidad!

Hay varios m?todos para ver cu?les p?ginas son las m?s consultadas en Confluence:

<https://confluence.atlassian.com/confkb/how-do-i-get-more-statistics-from-confluence-154239308.html>

Google Analytics ser?a una buena opci?n tal vez.

O, por ejemplo, otros add-ons como Tracking Access for Confluence se dan macros:

<https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.tracking/server/overview>

Espero que mi respuesta se ayude!

Carolyn
Once I copy a page and it child pages to another space, Can I delete the old space?
Asked by Christopher Parish:

Once I copy a page and it child pages to another space, Can I delete the old space?


Answers:
author: r.danyk
body: Hi [@Christopher Parish](/t5/user/viewprofilepage/user-id/1189987),

Yes, you can delete not needed anymore space.

You also can move parent pages (with child pages) to a new space (not copy). And your old space appeare an empty.
Unable to find a page within Confluence that I know exists
Asked by Karen Ferland:

A page has been created. I try to search for it and get no results. Because I know that it exists, I am able to find it using other means; however, other users are not.

What could be causing the search to not find the page?

Is there some type of system refresh that could be performed to realign links that have gotten out of sync somehow?


Answers:
author: Kurt Klinner
body: [@Karen Ferland](/t5/user/viewprofilepage/user-id/1163452)

Hi Karen,

is the problem only related to searching the page, or does the page also not show up within the space it was created?

Did you already run a reindex job like described at

<https://confluence.atlassian.com/doc/content-index-administration-148844.html>

Cheers

Kurt

comments: author: Karen Ferland
body: Kurt, we ran this job over the weekend. I hope that this resolves the issue. I'll let you know. Thanks again for the suggestion.


author: Karen Ferland
body: Kurt, I have been able to find all the pages I am looking for, so far this week. Thanks again for the help.


author: Michael Haverbier
body: Do the other users have the permission to view the page?

comments: author: Karen Ferland
body: Yes, they do.
Can you use the status macro to email users?
Asked by David Rubenstein:

I want to use the status macro to email a user if the status changes to red. Is that possible?


Answers:
author: Steven F Behnke
body: This is not possible.

comments: author: David Rubenstein
body: Thank you for the quick response!!


author: Steven F Behnke
body: Happy to help. I haven't seen that feature request/suggestion before, you might consider raising it on jira.atlassian.com.


Tags: email

status
Connecting our knowledge base with the customer portal
Asked by Kelly Basara:

I was able to figure out how to create a Confluence space for our knowledge base articles. From here, I was able to link this confluence space to our Jira Service Desk Project. What I am wondering is how we can integrate the Confluence Knowledge Base Space to appear on the Customer Portal.... that way customers can enter in tickets as needed, but also view all knowledge base articles available to them.

I understand there is a WIKI link that allows anonymous access to our knowledge base (if given the correct anonymous permissions - which I have).

Any help would be greatly appreciated! We are brand new starting to use JIRA for the service desk and knowledge base portion of the software.


Answers:
author: LarryBrock
body: The way the JSD integrates the KB for *customers* is searching the knowledge base space(s) when the user starts typing in the search field of the "Help Center", the search field of the individual service desk, or the summary field of a request. The user can then click a KB article summary snippet from the search results to pull the full page content into a pop-open window.  

The way the JSD integrates the KB for *agents* is to populate a section in the issue view with search results from the associated space. There's also a link for the agent to execute their own search as well as launch the creation of a new page in the KB Confluence space.  

Perhaps a link in the Help Desk description field or individual Service Desk description fields would help your JSD *customers* find their way to the publicly available KB site.

Hope this helps - if so, please click the checkmark next to my answer to help others looking for this information.

Cheers,  
\~\~Larry Brock


author: Charlie Allen
body: I was looking to blending Knowledge base content into the customer facing SD portal too. Searching isnt massively intuitive if you dont know what content exists. Seems like an obvious use case.


Tags: customer-portal

jira-service-desk
NumberFormatException: null on login
Asked by mksol:

Hi guys.

I recently bought a confluence server license and put it in my evaluation version that was data center type.

The system issued an alert saying that it would be necessary to do a migration so I followed the steps of this link:

<https://confluence.atlassian.com/conf66/moving-from-data-center-to-server-943962858.html>

My problem is that after doing so the conflunce does not open the login page but it shows me a page that says **"Confluence had problems starting up"** and **"Could not load bootstrap from environment ... fatal ... ... NumberFormatException: null "**

**![error.PNG](/t5/image/serverpage/image-id/15494iF34069AE91537132/image-size/large?v=v2&px=999 "error.PNG")**

I suspect the confluence.cfg.xml file was overwritten in the final step of that tutorial and eventually caused this problem.

Please help.

What should I do?


Answers:
author: mksol
body: Aqui est?o as solu??es para esse problema:

1. Verificar as permiss?es dos arquivos no home (resolu??o 1 a 5)

<https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html>

2. Recriar arquivo confluence.cfg.xml

<https://confluence.atlassian.com/confkb/how-to-generate-a-new-confluence-cfg-xml-425461512.html>

Puda Vida