youngmon/atlassian-qna huggingface dataset:
Question about public access
Asked by Terence Ooi:

Hi, I'm running a public wiki. For those that would like to edit the wiki, they would need to sign up prior. Question is... does each sign up equal to one user? I'm figuring out how much eventually I would pay for subscription. I understand that users means the team that has access to the page. But what about public when they sign in?


Answers:
author: Florian
body: Hi [@Terence Ooi](/t5/user/viewprofilepage/user-id/4076232)

I can only speak for the Server edition but I think the Cloud edition works the same way. When you have named users then each user who is allowed to log-in counts. It does not matter if they actually use their account or how many of them use their account at the same time.

But you can recycle licenses. So when somebody leaves the company you can disable old accounts. Disabled accounts do not eat expensive licenses anymore. In general it's better to disable than to delete. Deleted account might not be shown properly in page history.


Tags: cloud

confluence-cloud
Accidentally hit the BACK button
Asked by Edouard Landau:

Three times in the last few months, I have navigated away from a document I was editing (confluence meeting minutes). I either accidentally hit the back button (on my mouse) or closed my windows.

I would have expected to pick-up my work where I left off since my auto-save it set to 30 seconds and expected to find my work in RECENT \> WORKED ON ... or... RECENT \> DRAFTS. But no... nothing there. Page looks like it did before I started editing.

Is there something I need to enable first or somewhere else I should look? I guess I'm used to Google Docs where your work is always saved no matter what.

Thanks

-Ed


Answers:
author: Ste Wright
body: Hi [@Edouard Landau](/t5/user/viewprofilepage/user-id/3861993)

Is this a macro you were editing? Or just normal text? And was this a legacy editor page or the new editor?

I tried this just now on the new editor by:

1. Going to a page and pressing edit
2. Editing the page
3. Pressing the back button
4. Pressed edit again - and the modifications were still there
5. Went to Recent Pages \> Worked On and selected the page - I did find it showed the previous page's detail first, but a few seconds later it refreshed to the new modifications

You do have to press "Edit" again to see the modifications you've made as they are unpublished.

\^ It might not be the same if it was a macro because these often save when you press "Save" or "Update" in the macro itself, but normal page edits should still be there!

Ste

comments: author: Edouard Landau
body: Ugh.....

Yes it was a regular page... and I just went to check... nothing in "Recent \> ..." but when I hit Edit, I saw my edits. Now I feel dumb. Thanks for pointing me in the right directions.

I must say that I did try this route last time and did not see my edits... so not sure what happened then but will just have to wait for it to happen again.

Thanks again,

-Ed


author: Danny Salvadori
body: Don't feel too dumb, I did the same thing! I think it just takes a bit of time for the unpublished changes to make their way through the backend code, so if you navigate away and then back real quickly (as I did) it may appear that your changes were lost! For the most part, Atlassian's pretty good at this though :)

For anyone else with the problem, give it 5 minutes and hit "edit" again - it might have kept your changes after all.


Tags: cloud

confluence-cloud
After delete user from jira i still show personnal profile
Asked by karim.belhadj:

hello Team

I read this document :

* Unlike global space personnal spaces are associated with a username ( key also) , if the user does not exist within confluence , the personnal space will become inaccessible even for confluence admin.

I doubt that is only for ldap , because i use jira internal directoey , i deleted the user but i always still showing her personnal space ( its accesible)

Can some one help me to remove this confusion pleaqe ?

Regards

Karim


Answers:
author: Ismael Jimoh
body: Hi Karim

This should depend on the space permission on the said space also. While a personal space is tied to a user, if the space is shared with all users I am not sure deleting the user removes the space.

Hence, if you can access the space, check the space permission and see what groups have access to it and remove this.

Regards.


Tags: confluence-server

server
Did the system admin see restricted page (without modifying the page restrictions)
Asked by karim.belhadj:

Hi team

I read something that i didnt understand :

If you lock down the page to only certain people/groups the admin(s) will not be able to view the page by default. However, since they are an admin they can grant themselved view permission.

I see that in **documentation** :

Lien : <https://confluence.atlassian.com/conf73/check-who-can-view-a-page-991928383.html>

* People with Confluence Administrator and System Administrator global permissions can't see your pages by default, but they can grant themselves space administrator permission to the space.

this is right for the **space admin** but in my instance i see that **confluence admin** can see the restricted page by default without changing the restrictions . Do you confirm please ? Really i feel ST wrong.

Regards

Karim


Answers:
author: Ste Wright
body: Hi [@karim.belhadj](/t5/user/viewprofilepage/user-id/3699708)

Can I confirm how you know the Confluence Admin can see the restricted page without modifying the restrictions?

If you restrict a page to specific users/groups - and the Confluence Admin is not part of those - they should not be able to see the page. But a Confluence Admin can make themselves a Space Admin, and in turn a Space Admin can open up a restricted page from Space Settings.

So whilst a Confluence Admin cannot see the page directly, they can open it if they need to.

See [this page](https://confluence.atlassian.com/doc/page-restrictions-139414.html), specifically:
> **Space Admin and System Administrator access to restricted pages**   
> Users with 'Admin' permissions in a space, or users with the System Administrator global permission can remove restrictions from pages, even if the page restriction prevents them from viewing the page. Go to **Space Administration** \> **Restricted Pages** .

Ste


Tags: confluence-server

server
Can't see the title and body of confluence pages when editing them
Asked by Vincent Pigott:

Just installed Confluence Server 7.4.1 and when we go to edit a Confluence page, there is no field for the title or for the body to edit. The Chrome DevTools console gives a few errors:

ERR_CONNECTION_RESET 200

Error: confluence-inline-tasks/task-report-bp missing confluence-inline-tasks/space-page-picker-shim

Uncaught TypeError: p.auiSelect2 is not a function

Is there anything we can try for this?


Answers:
author: Diego
body: Hello [@Vincent Pigott](/t5/user/viewprofilepage/user-id/4075684) !  
As I understand, you recently installed Confluence 7.4.1 and both the page body and title are not present when editing a page.

With this behavior in mind, I would like to ask you a few questions. Here we go:
> 1. *Is this happening when you edit any page in Confluence?*
> 2. *Is this happening when you create new pages?*
> 3. *Is this happening when you try to edit pages using another browser?*
> 4. *If you happen to have browser addons, what happens if you deactivate them and then try to edit the page?*
> 5. *Do you have a proxy in your environment?*

I have seen this behavior in the past. The times I dealt with this, the behavior was caused by a browser addon interfering with the page content. In more "technical" cases the issue was a result of a poorly configured Proxy. The two most rare causes for this were Confluence customizations and upgrades.

As next steps, I suggest that you disable any existing Browser addons. If that yields no results, try to use another browser or the same current browser in anonymous/incognito mode.

Let us hear from you!


Tags: confluence-server

server
Is there a way to allow all users access to all Confluence Spaces and Pages?
Asked by Krista Dyer:

We would like to have visibility enabled to all spaces and pages in confluence so we do not have to add users to see the content. We do not need edit rights just visibility. Is there a way to do this?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Krista Dyer](/t5/user/viewprofilepage/user-id/3878083) ,

You can set default space permissions and then have everyone in a group that has permissions to view all (this page has details <https://confluence.atlassian.com/conf59/assign-space-permissions-792498609.html>). Would that address your use case?


author: Parvaneh Zand
body: [@Krista Dyer](/t5/user/viewprofilepage/user-id/3878083)

There is no way to change several space permissions at once, you need to edit them individually (There might be a plugin to provide bulk updates of space permissions, I'm not sure!) But as Carlos said, change default space permissions to make sure pages are visible when someone adds a new space in the future.


Tags: cloud

confluence-cloud
Team member has trouble accessing Confluence pages
Asked by Brice Stokes:

I have a team member nik.parekh@schwab.com that can no access pages. It seems to be a bug, and I can see that he is granted access and edit privileges. How do I get technical support for Nik?


Answers:
author: Kurt Klinner
body: [@Brice Stokes](/t5/user/viewprofilepage/user-id/4075618)

Hi Brice,

welcome to the community.

Does Nik have access in general, is he able to login to confluence and to access other spaces/pages?

Cheers

Kurt

comments: author: Brice Stokes
body: Yes, there are just a few pages where we're having trouble. The person that created the page is on maternity leave, so I'm trying to fix for him. Perhaps you can drop him an email and troubleshoot together? His email is nik.parekh@schwab.com


author: Kurt Klinner
body: [@Brice Stokes](/t5/user/viewprofilepage/user-id/4075618)

Hi Brice,

sorry for the late answer, that sounds to me that there might be page restrictions in place causing your colleague not being able to access the page.

Any chance that you might verify that for these pages

Cheers

Kurt
Any way to restrict changing page name
Asked by scott_boisvert:

Probably a unique situation here....

I have a Confluence space which the pages are "linked" to Components in a Jira project. There's no physical link, just the page name and component name are identical. I have a ScriptRunner script that relies on the two being the same.

Users need to edit the pages in the Confluence space, but I don't want them to change the name of the pages (they've been instructed not to, but you know users).

Anyway to block users from changing the page name, but still allow them to edit the page


Answers:
author: Bill Bailey
body: In a word, no. If you can edit a page, you can change the title. That is why an actual link is better because it will redirect if there is a change.

comments: author: scott_boisvert
body: That's what I thought. Didn't know if anyone had written a script or something that would do that..... ;)


author: Bill Bailey
body: You might be able to do that with JavaScript, Just the problem might be when you create a new page and need to provide a title.


Tags: confluence-server

server
LiveSearch Macro?
Asked by Jeff Stow:

There's a macro called LiveSearch, yet it does neither. It's nothing more than a redirect to the built-in search engine for Jira. It doesn't pull live search results and it doesn't even keep you on the page. It takes you away from the page and moves you to the search engine. That's not a macro, it's an annoying redirect where you have to navigate back to the page you were working on. Is there a search box macro that we can use to search from the page we implanted the macro? -- Hence that's why i put it on that page.


Answers:
author: Diego
body: Hello [@Jeff Stow](/t5/user/viewprofilepage/user-id/4058074) !

As I understand, the Livesearch macro is not behaving as expected. According to the macro documentation, the expected behavior for the macro is:
> ++*When users enter a search term into the search box, Confluence will dynamically display matching results as they type.*++

I tested out on my Confluence site and it seems to be working as expected:
> ![Screen Shot 2020-09-08 at 17.18.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/109594i3CF80E82B4A5923A/image-size/large?v=v2&px=999 "Screen Shot 2020-09-08 at 17.18.51.png")

However, if I type my search and then press enter the results are exactly as you described. This happens because the Enter/Return key corresponds to clicking the "++*See more results for"*++ option, right after all the search results are displayed.

With this in mind, I would like to ask you a few questions:
> 1. *What happens if you type out your question and then wait a few seconds for the query to finish?*
> 2. *What is the workflow that led you into the redirect part of the macro?*

Also, here is our complete documentation about the Livesearch macro:
> * [++***\[Confluence Cloud\] Insert the Livesearch macro***++](https://support.atlassian.com/confluence-cloud/docs/insert-the-livesearch-macro/)

I hope this helps! Let us hear from you.


Tags: cloud

confluence-cloud

livesearch-macro
How to convert global template to new editing experience?
Asked by Linda Schumacher:

For Confluence cloud, how do you get the global templates converted?


Answers:
author: Bridget Maloney
body: I'm curious to know this too, [@Linda Schumacher](/t5/user/viewprofilepage/user-id/1261107)! Thus far, I have manually recreated a couple of templates with the new editor by creating a brand new template. That's not feasible for all situations though!

comments: author: Adonis Prasad
body: [@Avni Barman](/t5/user/viewprofilepage/user-id/3498026) ANy update on how to convert Global Templates?


author: Avni Barman
body: We currently only allow conversion of templates with fully supported content. If your template is supported you should see a **Convert** button next to the template in Settings which will allow you to convert this template to the new editor! For more information, check out this article I wrote: <https://community.atlassian.com/t5/Confluence-articles/Convert-your-old-templates-to-the-new-editor/ba-p/1477117#M1706>


Tags: cloud

confluence-cloud
Why Code Block is missing after migrate confluence version?
Asked by Esteban Palomino Ruiz:

HI,

I migrated my confluence version from 5.0 version to 7.0.. I used official documentation.. Everything is ok, except with de code block macro.. It is missing (i don\`t find this macro in all macro) and all my documentation with this macro appear unknow macro.

Can you help me, please?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Could you check the storage file format of page with old data and create new one with code block macro ?

comments: author: Esteban Palomino Ruiz
body: Hi Gonchik,

I cannot because code block macro is missing

![busqueda.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/109232iFBAA35D2719E2875/image-dimensions/409x251?v=v2 "busqueda.JPG")![formato.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/109233i7BAF2406FF706EF6/image-dimensions/511x321?v=v2 "formato.JPG")


author: Esteban Palomino Ruiz
body: Any answer? :-(


author: Gonchik Tsymzhitov
body: Hi!

could you check the apps ?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/109824iD98CA77B43E3D03B/image-size/large?v=v2&px=999 "image.png")

Looks like it's disabled


author: Esteban Palomino Ruiz
body: Wonderful!

It\`s working..

Thanks so much .. I appreciate it.


Tags: confluence-server

server
Connecting the free confluence cloud to a server instance of JIRA Service Desk
Asked by Connor Craig:

Hi all,

Looking into confluence as a tool that we can use and wanted to try the cloud software out. However, I am having issues linking our existing Sevice Desk server installation to the site.  

Mostly interested in confluence as a knowledgebase tie into to the existing support ticket database.

Does anyone know if it is possible to link Confluence (Cloud) to a server instance of Service Desk?


Answers:
author: Ste Wright
body: Hi [@Connor Craig](/t5/user/viewprofilepage/user-id/3928309)

[This page](https://confluence.atlassian.com/servicedeskserver/set-up-a-knowledge-base-with-confluence-cloud-1018775526.html) appears to suggest this is possible; have you tried these instructions?

Ste


Tags: cloud

confluence-cloud

jira-service-desk-server
Comala Document Management - How do I update parameters without changing page status?
Asked by Martin James:

Hi there,

We are using the Comala Document Management tool. When our page authors change the parameters to update the approver list, this won't update unless we change the page status. Does anyone know how to fix this?

Workflow:

**Draft** -\> **Technical** -\> **Owner** -\> **Live**

Example:

While the page is in the**Owner** status, the**Page Author** wants to change the owner reviewer from **Person A** to **Person B** . After saving the parameter change, **Person B** is not able to approve that page until we change it to a different status then back again.

This is causing us a real headache.

Before:

```
{workflowparameter:Owner|description=Specify owner|type=user|edit=true}

{workflowparameter}

{state:Owner|approved=Live|rejected=Rejected}
{approval:Owner Reviewer|user=&@Owner@}
{state}
```

After:

*This method works but it duplicates effort reviewing documents.*

```
{workflowparameter:Owner|description=Specify owner|type=user|edit=true}

{workflowparameter}

{state:Owner|approved=Live|rejected=Rejected}
{approval:Owner Reviewer|user=&@Owner@}
{state}

{trigger:pageparameterupdate|parameter=Owner}
{set-state:Draft}
{trigger}
```


Answers:
author: James Conway
body: Hello,

Thank you for your post and the information you provided. Unfortunately it is currently not possible to update the approvers of an active review when these are set using workflow parameters. Your approach with the page parameter update trigger is what we would recommend in this case.

One thing you could try is to add an intermediate state between your Technical and Owner reviews. You can then update your set-state action to this intermediate state. See the suggested workflow below.

Please let me know here if you have any questions or reach out to our friendly support team at [https://support.comalatech.com](https://support.comalatech.com?)

```
{workflow:name=Update parameters workflow}
    {workflowparameter:Owner|type=user|edit=true}

    {workflowparameter}
    {state:Draft|submit=Technical}
    {state}
    {state:Technical|approved=Check Owner|rejected=Rejected}
        {approval:Technical review}
    {state}
    {state:Check Owner|submit=Owner|hidefrompath=true}
    {state}
    {state:Owner|approved=Approved|rejected=Rejected|requiredparams=Owner}
        {approval:Owner Review|user=&@owner@}
    {state}
    {state:Approved|final=true|updated=Draft|hideselection=true}
    {state}
    {state:Rejected|submit=Technical|hidefrompath=true}
    {state}
    {trigger:pageparameterupdate|parameter=Owner|state=owner}
        {set-state:Check Owner}
    {trigger}
{workflow}

```

Kind regards

James  
Senior Product Manager


Tags: addon-com.comalatech.workflow

confluence-server

server
How to remove Confluence from my account?
Asked by Heri Cahyono:

I want to add JIRA to my account but not work, system just showing message JIRA trial requested. Seem like forbidden to combine confluence and JIRA in one account.

I can't found any option to delete confluence / cancel subscription.

Please help about comprehensive procedure or any direct link to delete it?

Thanks


Answers:
author: Ste Wright
body: Hi [@Heri Cahyono](/t5/user/viewprofilepage/user-id/4074539)

If you're the Site Admin and looking to delete an application, you can do this:

1. In Jira, go to Jira Settings (cog-icon in top-right) \> Billing
2. Press "Manage Subscriptions" from the left-hand side
3. Locate Confluence, and press the 3-dots icon in the bottom-right corner of the product's white box (next to "Manage Users")
4. Select Delete - then follow the prompts to delete your Confluence site

Please ensure you read the warnings - that all **Confluence (Cloud)** data will be ++deleted++ immediately.

You can also access "Manage Subscriptions" from <https://admin.atlassian.com/> - once on the main Admin page, press "View Site Bill" then follow from Step 2 onwards above.

Ste


author: Ollie Guan
body: Hello [@Heri Cahyono](/t5/user/viewprofilepage/user-id/4074539) ,

Please contact the site administrator to remove your access.

<https://confluence.atlassian.com/cloud/manage-your-bill-for-atlassian-access-948237309.html>

![QQ??20200904100616.png](https://community.atlassian.com/t5/image/serverpage/image-id/109174iBA95F9890D95CAF0/image-size/large?v=v2&px=999 "QQ??20200904100616.png")


Tags: cloud

confluence-cloud

jira
How to add gif files to confluence
Asked by Zoryana Bohutska _SaaSJet_:

Hi there  
I can't find the ability to add gif files in the list in confluence media settings.

I will be thankful for your help


Answers:
author: Zoryana Bohutska _SaaSJet_
body: I have already found a solution, it turns out gif files can be downloaded along with regular pictures.


Tags: cloud

confluence-cloud
Is there a limit to the number of versions tracked for a page or attachment
Asked by Brian Pryor:

In Confluence server, is there a limit to the number of versions tracked for a page or attached document?

I'm currently preparing to show a team some of confluence's page history/version tracking abilities. I'm going to need to explain if there is a hard limit on # of versions that are possible to track on a page but I don't seen any documentation around it. Is there a limit? Anyone know where it is documented?


Answers:
author: Nic Brough -Adaptavist-
body: Several limits, but they're technical and not ones you will need to worry about day to day.

The counter itself is limited to the highest integer your database can record. From memory, the universe probably has something like 10\^80 atoms in it, and an Oracle database number field can hold up to 10\^120-ish.

My use of silly numbers there is to emphasise the technical size, not the real-life usage. No, there is no simple numeric hard limit you will ever realistically reach.

But, your humans will start to struggle if the numbers get too high for them to grasp. Some bits of Confluence may also start to do so - I've seen it get very slow to search pages that have 1,000 versions (let alone the 400,000version page that was created by really poorly-thought-out automations).

The hard limit on version numbers is vast and of no concern to us. But I would worry about why something might be creating vast numbers of versions of pages or attachments - it won't break Confluence for a long while, but I'd question why it's doing it.


Tags: confluence-server

server