youngmon/atlassian-qna huggingface dataset:
How can we disable Atlassian's shameless advertising on our Premium Confluence instance?
Asked by Bram:

We're paying for Confluence Premium, but for some emssed up reason Atlassian occasionally shows blatant ads for irrelevant nonsense on our Confluence instance.

How can we permanently disable this crapware?

![wtf.png](/t5/image/serverpage/image-id/235340iA2FE487D48135E06/image-size/large?v=v2&px=999 "wtf.png")


Answers:
author: Michael Kornatzki
body: This is really annoying. Did someone find a solution?


author: Harri
body: Seems it is gone in Jira, too :-(


author: Dave Mathijs
body: Hi [@Bram](/t5/user/viewprofilepage/user-id/5034733) , I agree with you on this one. It is very annoying. In Jira, you can Turn off product recommendations (Settings \> System \> General configuration \> Options), but I haven't found the same option in Confluence yet.


Tags: cloud

confluence-cloud
Why was my workspace deleted?
Asked by Reece Silba:

I received an email notifying me that one of my boards has closed because my workspace was deleted. I didn't initiate this, and i'm not sure the person helping me on my board has permission to delete one of my workspaces so i'm not sure what's happened or how to find out.  

I've restored my board thankfully but i'd really like to know why this happened if anyone could help.  

Thanks!  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/177978iFAF03DD888D0E060/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Michael Pryor
body: It looks like you added someone to your workspace that then deleted it. In the free version of Trello workspace members all have the same abilities. You could upgrade to a paid workspace if you want to have workspace members and restrict their permissions OR you could only add the person to your board as a guest and not directly to the Workspace as a member.

comments: author: Reece Silba
body: This doesn't make much sense, i have only added 1 person and we share the same passion for the project and there's been no disputes or anything that would even begin to make me question his actions.  

Is there a way i can see this action logged anywhere? My concern now is that one of our accounts is compromised or the workspace was closed another way. I need to get to the bottom of this.  

Thank you for your time


author: Michael Pryor
body: Maybe they thought they were doing something else (like deleting a test workspace they had created?). Did you ask the other workspace member? (It's hard to delete by accident because you have to type a whole phrase in)


author: Reece Silba
body: I wasn't expecting a reply from him so soon, i contacted him shortly after this post.  

You are exactly correct "Maybe they thought they were doing something else (like deleting a test workspace they had created?)"  

He thought he was deleting one of his own.  

Thank you for your time and especially speedy replies.
Why does the Bitbucket Power-Up only allow cards to be linked to open pull requests?
Asked by thelethiferousmoose:

I find it annoying that if I forgot to linked a PR to a Trello card and I merged, there seems to be no way to fix this. Normally I link branch to a card while I am working on it, then later attach the PR. However if I forget that step, and I create the PR and merge it, the branch gets deleted (per my settings) and then the card is basically just orphaned. I haven't found any docs online explaining why this is, does anyone have any feedback on this?


Answers:
author: Nathan Smith
body: Hey [@thelethiferousmoose](/t5/user/viewprofilepage/user-id/3811515)

Nathan here from Trello Support, I hope you're doing okay?

I've passed your interest in this onto our team for consideration and I can definitely see this being useful for Trello and Bitbucket users. Please let me know if there are any other details you'd like me to send their way!

If you're curious about how our team decides on what requests we work on, we've published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>

comments: author: thelethiferousmoose
body: Thanks! I didn't know where best to suggest this as a feature improvement.
Unable to attach files to card from Google drive
Asked by Shani Schroeder:

When I try to attach a file from my Google drive to a card I get the message "whoops there was a problem getting your attachment ready. Please check your network connection and try again" I have the iPhone 11 with the most updated iOS installed. Any idea how to remedy this?


Answers:
author: Vero Rivas
body: Hi [@Shani Schroeder](/t5/user/viewprofilepage/user-id/4709935)

Look at this post, and check the steps

<https://help.trello.com/article/796-attaching-documents-with-google-drive>

Cheers
just joined Trello, every entry I make is entering #plus number, eg, #22, #8,
Asked by Tracy Austin:

#22 plus my entry, so all entries in board are giving some random # number


Answers:
author: Tracy Austin
body: HI Michael,

just want you to know I resolved the number thing - i removed the chrome extension from google itself, and all numbers have disappeared across all boards! hurray! thanks for helping! Tracy


author: Michael Pryor
body: Did you turn on a Power-Up?


author: Michael Pryor
body: That doesn't sound like a Trello thing but maybe post a screenshot? Do you have any extensions installed or powerups?

comments: author: Tracy Austin
body: Hi Michael,

I did add a chrome extension that inserted Trello as a 'click on' in the header tool bar on google chrome pages, so you could go to Trello direclty from google. (saw that on youtube) I've since deleted it, but not sure where to uninstall the extension. Would that have caused this problem since it was not doing it when i first signed on. Could that be the problem?

![IMG_7228.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/178092iCB6191B77081ABC2/image-size/large?v=v2&px=999 "IMG_7228.jpg")


author: Michael Pryor
body: Try logging into Trello in an incognito or private window in your browser and see if the problem persists. If it disappears then you have a browser extension installed that is doing this.


author: Tracy Austin
body: thanks for your help Michael,

I tried logging in Incognito, cleared all preferences when logging out before I logged back in but still have problem.

Is there a tech support that I contact, I signed up for premium.

thanks Tracy


author: Michael Pryor
body: Try it on mobile and then try it on a different board. What happens?

you can contact support via trello.com/contact


author: Tracy Austin
body: Yes you are correct - I log in on the ipad and there are no #numbers attached to the cards. If I contact support how should I word my issue to them so they understand?

thanks so much Michael for your help


author: Tracy Austin
body: you asked if "I turned on a power-up"

Yes, I did, I installed a google plug-in from a youtube example I watching so I could directly add web pages from google and it would go directly into trello boards. It didn't work when I tried to add pages. I think that's where I went wrong then.

So, would I 'uninstall this google extension from google or trello?'


author: Michael Pryor
body: What web browser are you using?


author: Tracy Austin
body: windows 10 desktop and I sync in icloud with my 2 apple devices.

I went to the power up section (for first time) and reinstalled the Trello link for gmail. But it didn't correct anything. I don't use gmail for the Trello account
?? ?????????? ????? ?? ?????? ? trello
Asked by ????? ????????????:

?? ?????????? ????? ????? ?????????? ?? iphone ios 15, ????? safari ? ??????? ??????????, ?? ?? ????? iphone. ?????? \<\<??... ???????? ????????, ?????????? ????? ?????\>\>. ???????? <https://photos.app.goo.gl/iE7gzD3neRmubN326>


Answers:
author: Vero Rivas
body: Hi [@????? ????????????](/t5/user/viewprofilepage/user-id/4706890)

Check it out, maybe can help you

<https://help.trello.com/article/757-troubleshooting-login-problems-on-the-iphone-and-ipad>

<https://community.atlassian.com/t5/Trello-questions/can-t-log-in-with-the-Trello-app-on-my-iPhone/qaq-p/1736663>

Cheers
Is it possible to automate the creation of a Template card?
Asked by EnEm:

I want to create a Template card and then automate it's creation as a daily check list every day. Is this possible using Butler or the automation options available?


Answers:
author: Vero Rivas
body: Hi [@EnEm](/t5/user/viewprofilepage/user-id/3703312)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Trello-questions/Automating-card-creation/qaq-p/1382402>

<https://blog.trello.com/automation-magic-trello-boards>

<https://help.trello.com/article/1211-creating-template-cards>

<https://community.atlassian.com/t5/Trello-questions/Is-it-possible-to-create-a-Checklist-Template-in-Trello/qaq-p/579186>

Cheers


author: milynnus
body: [@EnEm](/t5/user/viewprofilepage/user-id/3703312)

With automation you can make a copy of any card.

comments: author: EnEm
body: Many thanks
Customize cards? Rearrange order of fields? Remove unwanted fields?
Asked by Anne Louvau:

I'd like to rearrange the fields in all cards to better sit my needs. I'd like to move checklists up, and dates and labels down. I'd like to hide or remove the members field, as my tiny business is just me. How can this be done?

Thank you.


Answers:
author: milynnus
body: [@Anne Louvau](/t5/user/viewprofilepage/user-id/4709766)

There might be a chrome extension for it. The layout is pretty much fixed. If I am not mistaken you can record the checklists if you have more than 1 and the order of custom fields.
Google drive power up unable
Asked by guaraci.nakamura:

I use the web trello and I have added the google power up.

When i click the google drive power up a new window appears asking to link trello with my google account. It shows a button to link them. Howver when i click on this button nothing happen.


Answers:
author: Vero Rivas
body: Hi [@guaraci.nakamura](/t5/user/viewprofilepage/user-id/4709825)

Check it out this posts, maybe can help you

<https://help.trello.com/article/1032-using-the-google-drive-power-up>

<https://zapier.com/apps/google-drive/integrations/trello>

Cheers

comments: author: guaraci.nakamura
body: Tks [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760) !

however the links you shared have not helped me.

The problem i have been facing ocours in the step "a popup window will open if your Google Drive account isn't already connected to Trello. Click "Link Google Drive account."

when i click in this link nothing happens (like the button doesnt have an action).


Tags: google-drive
Hi I have created cards in the list but I cant click into the card?
Asked by Lorraine Mulligan:

Hi I have created cards in the list but I cant click into the card? Can you please help?


Answers:
author: Alex W
body: Hi [@Lorraine Mulligan](/t5/user/viewprofilepage/user-id/4709605) - can you elaborate on the issue you're facing? It might be worthwhile for you to raise this with Trello Support: <https://trello.com/contact>
Planway - Not Working on Mobile App
Asked by Brooke Ward:

Is anyone else having the issue with Planway showing up on the computer app but not on the mobile app?


Answers:
author: milynnus
body: [@Brooke Ward](/t5/user/viewprofilepage/user-id/4709649)

In general, most power ups, unless it is made and maintained by Trello will not work on the mobile app.


Tags: planyway
No Longer Able to Download Attachments
Asked by Rhonda Williams:

I've always been able to open an attachment and then download it. Now, my only option is to open a new tab. My environment has not changed (PC on Chrome).

Was this a UI design change (a bad one IMHO) or is something not working properly?


Answers:
author: Alex W
body: Hi Rhonda,

If the attachment is an image or a PDF, it should open in Trello as a preview, not in a new tab. Can you check if you have the External Share Power-Up enabled on your board? This has been causing issues with PDF previews.

If that doesn't work, raise a ticket with Trello Support - <https://trello.com/contact>

comments: author: Rhonda Williams
body: Where would I find the External Share Power-up setting? I looked in workspace settings but don't see it.
Transfer of boards from corporate account to government contract account?
Asked by Jason Shipley - IDT-C:

We built out extensive boards on our corporate Trello premium account. We now would like to move these boards to our contract site under a Government enterprise account.

I have exported the data to a CVS file and also the JSON file, but Trello doesn't seem to have the ability to import the JSON file inherently. I don't believe we will be able to get the Government to add an app like Azendoo to allow the import of JSON files.   

I could recreate from scratch, but I'm concerned that I may miss any cards that are archived.


Answers:
author: Vero Rivas
body: Hi [@Jason Shipley - IDT-C](/t5/user/viewprofilepage/user-id/4709384)

Look at this post, maybe can help you

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

Cheers


Tags: import
Preciso utilizar o Trello em uma Smart Tv, qual a melhor forma?
Asked by Fabricio Ferri:

Preciso transmitir as informa??es do Trello para uma Smart Tv de maneira simples, sem precisar ligar um computador a essa Tv, e sem espelhar o celular. Qual a melhor maneira? O app ? compat?vel com Smart Tvs? Se sim, quais? Consigo acessar via navegador? Se sim, qual navegador? Em qual Tv?


Answers:
author: Vero Rivas
body: HI [@Fabricio Ferri](/t5/user/viewprofilepage/user-id/4709280)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Trello-questions/Existe-aplicativo-do-Trello-para-Smart-Tv-Quais-marcas-s%C3%A3o/qaq-p/1536447>

Cheers
?COMO PUEDO DESCARGAR LA ACTIVIDAD DE UNO DE LOS MIEMBRO DE MI EQUIPO EN TRELLO?
Asked by Pruebas Mejora:

Hola, quiero obtener un informe con la actividad de mi equipo de trabajo en un mes determinado tengo un plan premium pero no se de que manera se puede obtener dicha informaci?n.

Por ahora quiero medir el nivel de productividad y la actividad del equipo en Trello por ejemplo durante el mes de enero si X persona actualizo 7 u 8 tarjetas, agradecer?a el apoyo que me puedan brindar


Answers:
author: Alex W
body: Hi Pruebas, the kind of report you're looking for can't be done in native Trello. I recommend looking for a Power-Up that can assist you.
Lists Notifications
Asked by Chris Anderson:

Hey everyone,

Is there a way to get Trello to send notifications for assigned tasks? IE, a reminder that the task is due in one day, etc?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Chris Anderson](/t5/user/viewprofilepage/user-id/4709089) ! Adding on from what Laura mentioned, you should be receiving due date reminders if you're a member of the card.  

![due date reminder.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/179323iCA2C49BF568B935D/image-dimensions/353x444?v=v2 "due date reminder.PNG")  

Are you not receiving reminders at all?  


author: Laura Holton _ACE Rotterdam_
body: Hi [@Chris Anderson](/t5/user/viewprofilepage/user-id/4709089) ?

Welcome to the Community! Above Trello's pre-built email notifications, there are a number of Power Ups that may help depending on the degree you would like to visualise your tasks, some of my recommendations would be:

* [Calendar Power-Up](https://trello.com/power-ups/55a5d917446f517774210011/calendar-power-up)
* [Reports by Blue Cat](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat)
* [Due Next](https://trello.com/power-ups/5d1074e6b6fdf920f885cb6d/due-next)

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura
How to merge two accounts tied to the same email
Asked by Tom Hamilton:

I appear to have two accounts tied to the same email. I need to merge them or at least get rid of one. How do I do that?


Answers:
author: Michael Pryor
body: Can you share more details? The accounts are tied to email addresses so I want to say what you are describing is not possible, but maybe I don't understand fully or there's a bug! Happy to help.

comments: author: Tom Hamilton
body: My desired account is tomhamilton69. I appear to have another account, tomhamilton68, tied to the same email.


author: Michael Pryor
body: You should probably contact us at Trello.com/contact and choose an option that lets you email support and provide access to your account.   

If you want to try to debug in the meantime, if you do have both of those accounts they would not actually be tied to the same email. Each account would have to be a distinct email address. Maybe you can remember the other email you used for the other account.
Filter Limitations
Asked by Russ Queen:

I have a premium license but the Filter on Board feature seems extremely limited. I am able to keyword search on my name to find cards with my name, but choosing the option for "filter by cards assigned to me" (for instance) doesn't work at all. In fact, none of the filter features seems to work with my premium license.


Answers:
author: Michael Pryor
body: Can you share a screenshot of how the "filter by cards assigned to me" doesn't work? (You can also enable and disable this filter by hitting the 'q' key)
PDF Viewing & Download Problem
Asked by Fuad Ahmad:

After months of lobbying I just got my organization to purchase licenses to Trello.

Migrated a ton of files over, only to discover today that none of the PDFs can be viewed, and when they are downloaded there's some sort of file extension issue that makes them unreadable on Trello both online and in a desktop app.

Does this platform not enable PDF viewing within cards or online? WHAT? Tried in multiple browsers, multiple devices, nothing seems to work. Is there a fix to this? A power-up to deploy? How do I make this work for my team? Please advise, ASAP.

Thanks.

![Screen Shot 2022-01-14 at 10.49.50 AM.png](/t5/image/serverpage/image-id/177837iA24053C5FFC9BC3F/image-size/large?v=v2&px=999 "Screen Shot 2022-01-14 at 10.49.50 AM.png")![Screen Shot 2022-01-14 at 10.50.04 AM.png](/t5/image/serverpage/image-id/177838i801AABB3152B1B88/image-size/large?v=v2&px=999 "Screen Shot 2022-01-14 at 10.50.04 AM.png")


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Fuad Ahmad](/t5/user/viewprofilepage/user-id/4708992) ?

Welcome to the Community! In general, you can preview image and video attachments within Trello without having to download them by clicking on the thumbnail of the attachment from the card back to open the preview. However, other file types, like .pdf or .doc cannot be previewed and need to be downloaded to the device.

It may be worth looking into Power Ups and the storage devices your organisation may use, for example the [Google Drive Power Up](https://trello.com/power-ups/55a5d916446f517774210006). Some options may not allow you to view them in Trello but would at least direct your team to a platform that could.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


Tags: pdf
Is there a job number generator software that links with Jira
Asked by PozisaG:

I am working in a project where by people load 1000+ tasks to me without job numbers so it's difficult to track jobs with descriptions and names

i would really appreciate if someone can share such info as i am currently using excel, updating tittles one by one after the brief has been assigned to me.


Answers:
author: Nic Brough -Adaptavist-
body: Trello isn't really designed to be an issue tracker like that, if you want "job numbers", you probably want to move on to something a bit more structured. Jira does that sort of thing automatically, every issue has a unique and simple to find ID, unlike Trello cards.

Don't get me wrong, Trello is brilliant for all sorts of tracking, I've actively encouraged people to move from Jira to Trello when it is the better answer for them, but you are straying into areas it is not really that good for.
How can I change the expiry time for a checklist item
Asked by Ton Bode:

When I use the Trello app on my mobile phone I can set an expiry-date and -time on a checklist item but when I use the browser to connect to my Trello board I can only set an expiry date, I have not find a way to set or change the expiry-time. Is there a way to do this?


Answers:
author: Nathan Smith
body: Hi [@Ton Bode](/t5/user/viewprofilepage/user-id/3691335)

Thanks for bringing this to our attention! It looks like currently, it's not possible to add a time that a checklist item will be due, just the date. I'll pass this on to our team now so they can look investigate this for you.

I don't have an ETA for when a fix for this is likely to be published or information on what I fix could look like but as soon as we have one available we'll deploy it.

comments: author: Harold Spicer
body: Any update yet? time seems to be very random.


author: DeJuan Spencer
body: Any update [@Nathan Smith](/t5/user/viewprofilepage/user-id/4510456) ?


Tags: checklist
Tracking Trello Cards
Asked by Mark Langshaw:

Hi,

We use Trello to track the publication of articles onto our website. Every step in the publication process has a queue dedicated to it and each article that goes through it moves across the board from left to right, like a production line.

I need to be able to track how many cards moved into each queue each week and month so we can tally up how many were published and where the shortfalls in the process are.

For example, if 50 articles moved into the 'published' queue from the queue in front of it during January, we know we published 50 articles that month.

Does anyone know of a Trello power-up, extension or add-on that can tally all of this automatically for me?


Answers:
author: milynnus
body: [@Mark Langshaw](/t5/user/viewprofilepage/user-id/4708862)

Try using Dashcards.


author: Robin Warren _Blue Cat Reports_
body: Hi [@Mark Langshaw](/t5/user/viewprofilepage/user-id/4708862)

[Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) has your back!

There is a 7 day free trial, and it should be pretty easy to build those charts. But here are some help docs in case that helps as well

- Completed cards <https://www.bluecatreports.com/help/articles/completed-this-week-month-ytd/> If you create these charts for each step of your process you can get counts for how many cards completed each step. Or create that chart with 'published' as your done list and you can see the total completed for any time period.

- The above creates a simple cout, but you could also do this as a [line chart](https://www.bluecatreports.com/help/articles/create-a-historical-chart/)

- If you are interested in individual steps in your process, tracking how long each step (or the whole process) takes can be interesting <https://www.bluecatreports.com/help/articles/cycle-time/>

Our supprt contact is on the website, reach out there if you like and I am happy to hop on a call to help you get set up. Pretty sure we should be able to do everything you need (we have other customers using Trello and Blue Cat exactly like this :) )

Cheers,

Robin