youngmon/atlassian-qna huggingface dataset:
Can you change the default snooze time for the Snooze Power-Up from always defaulting to 12PM?
Asked by Doug Copeland:

I always have to manually change my snooze time on cards from 12PM, and almost 100% of the time I'm just bumping it until a morning at a later date between 8AM-9AM. Can I make the snooze power-up always generate 8AM for the default time or will I always need to manually update?


Answers:
author: Vishaal S
body: Hi Doug, How are you?

Ah! That's definitely a great suggestion! Right now, that feature isn't available within Card Snooze powerup. I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: <https://blog.trello.com/feature-requests-unite-support-and-product>

comments: author: Mariko Kershaw
body: Hi there, just want to +1 this suggestion and ask if there's any movement on it. It drives me nuts that the Morning Snooze is at 9am, but I start my workday at 8am, so I'm always having to adjust it.


author: Jeremy Yocum
body: I am chiming in to "Third this motion" --- please allow us to change the default snooze times!

Gmail (the trailblazing software that pioneered the "Snoozed Email" function in the first place) allows users to change the default times for morning vs. evening vs. afternoon. This is absolutely an easy fix, and would not take very much time in coding to fix it.

Can you explain why is Atlassian this far behind Google on this issue?


author: Jeremy Yocum
body: I agree, this needs to happen. It's a massive productivity sink to have to take three seconds every time I snooze a card (which I do several dozen times in a workday).


author: Noa Office
body: Hi, I just saw this old question while searching for a different snooze-related question. Hopefully you figured it out by now, but just in case someone else has the same question:

If you snooze a card for "Tomorrow morning," I believe that the card is snoozed until 9AM local time.

If you need earlier than 9... I don't know how to help and I hope you're being compensated handsomely for your ungodly work hours, hahah!
Task Reminder
Asked by Cory Neudeck:

How can we get multiple tasks reminders in a card. We will have 25 plus tasks with due dates and will need reminders per user / task.

![trello tasks.JPG](/t5/image/serverpage/image-id/205700i80A43D36111C94A3/image-size/large?v=v2&px=999 "trello tasks.JPG")


Answers:
author: Silvia
body: Hi [@Cory Neudeck](/t5/user/viewprofilepage/user-id/4985305) ,

Welcome to the community!

Blue Cat Reports is a 3rd party Trello power-up that can help you show cards from all your selected boards sorted by selected lists and filters. What might help you in particular is setting a filter for due date and member from a checklist report and schedule a daily email with this list. After you configure everything you want to see in each member's report, you can schedule to send them out to relevant team members daily (weekly/monthly also available) to their email. ![checklist-due date.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/205852iAA0418A7CBBC7C7B/image-size/large?v=v2&px=999 "checklist-due date.PNG")

When you sign up for a trial with us at [Blue Cat](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat), you can reach out to our support through the app and we are happy to help with creating a list as the above or anything else you might need.
eu quero reembolso! foi feita uma cobran?a de 667,26 no meu cart?o por um plano anual que eu n?o con
Asked by Vitoria Pereira:

Concordei em fazer um teste Premium gratuito, o per?odo de teste expirou e foi feita uma cobran?a pelo trello no meu cart?o do valor de 667,26 de um plano anual que eu n?o contatei, sem meu consentimento. Quero reembolso, qual prazo de retorno de uma solicita??o de rembolso ?


Answers:
author: Melo
body: Oi [@Vitoria Pereira](/t5/user/viewprofilepage/user-id/4985263)bem vinda a comunidate!

Neste caso eu sugiro abrir um ticket com o suporte da Atlassian usando o link abaixo

<https://www.atlassian.com/company/contact/purchasing-licensing>
Dashcards Export Data
Asked by Ly Nguyen:

Hi all, I'm using Dashcards to track my team progress.

I was wondering if there's a way to export the dashcard data into CSV, Excel file?

For example, the CSV/Excel would display

A: 2,419

B:16

C:360

I currently have to manually enter these into excel but it is a lot of data entry. Any suggestions would help!

![Trello Dashcard.PNG](/t5/image/serverpage/image-id/205652iC94F14F2CDB8681D/image-size/large?v=v2&px=999 "Trello Dashcard.PNG")


Answers:
author: Theodoro Reato
body: Welcome to the Community

Unfortunately, Dashcards was built to show you the data within Trello, so we do not have a specific way to export the data to other sources.


Tags: export
Email reports with card photos
Asked by Gustavo Orozco:

Can I send a report including the photos that have been attached to each card?


Answers:
author: Lara
body: Hi Gustavo,

Thanks for reaching out!

Right now, it's not possible to include attachments in Butler reports. I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

Would you mind expanding a little more on your use case here? Any additional context you can add would really help!

Lara  
The Trello Team
Starting a new account with same access as another account
Asked by Richard Nordberg:

I started an Atlassian account to use Trello for my new company, but used my personal email address. Now I want to start a new account with a new profile linked to my company email address. How do I do that if I still want to access all the information from my old account?


Answers:
author: ManuR
body: Hi [@Richard Nordberg](/t5/user/viewprofilepage/user-id/4984755)

If you still have access to your former account, you should be able to invite your new account to your boards and Workspaces and set this new account as admin.

That way, you'll be able to access and manage all the content you had in your old account from that new account instead.  
You can then remove your old account from your boards and Workspaces if needed :)

Cheers,   
Manu \| The Trello Team
Limit Members ability to move cards and archive them
Asked by Darsh Jain:

Thanks in advance. I would like to limit members ability in the board to move cards as well as archive them.


Answers:
author: Ivan Andrieiev
body: Hi, [@Darsh Jain](/t5/user/viewprofilepage/user-id/4984716)

If I understood correctly, you should create an "Access Permissions Scheme"  
In the project settings, the "Permissions" tab.  
In the upper right corner "Actions"  
And there you can choose rights by section on different tabs.

I did not see a label, and wrote about Jira.

comments: author: Brittany Joiner
body: I believe that's Jira?


author: Ivan Andrieiev
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) Sorry, Yes it is. I didn't see the label. I wanted to help, but due to inattention, on the contrary. Sorry.

[@Darsh Jain](/t5/user/viewprofilepage/user-id/4984716) I think, In Trelo, you need to change the subscription to Premium for this, and I think it should be in the board settings in the members tab. But I don't use a premium subscription so this is my logical ?onclusion. Sorry.


author: Brittany Joiner
body: [@???? ???????](/t5/user/viewprofilepage/user-id/4741871) no worries - i was wondering if you had some new Trello settings!

I think what you would want is to add those people to your board as \`observers\`, which means they can view and comment, but not move things. But I do believe this is a premium only feature, so if you're using the free plan, you'd need to upgrade for this.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/205627i9E4AF1AE858436E2/image-size/large?v=v2&px=999 "image.png")


Tags: configuration

limit
How can i contact support center?
Asked by Kristians:

How can i contact support center?


Answers:
author: Jack Brickey
body: Hi [@Kristians](/t5/user/viewprofilepage/user-id/4984722) , do you mean [Atlassian support](https://support.atlassian.com/contact/#/)?

comments: author: Kristians
body: hello,

About trello support.

I cant find any number to contact them.


author: Jack Brickey
body: Hi [@Kristians](/t5/user/viewprofilepage/user-id/4984722) , there isn't phone support, at least not in the free, standard, and I believe premium tiers. There may be phone support for data center. If you have anything other than free you can open a support request. You can also ask questions within this user community. Is there something specific you need assistance with?


author: Alex W
body: Hey [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) - you're 100% correct.

[@Kristians](/t5/user/viewprofilepage/user-id/4984722) - you can contact Trello Support at <https://trello.com/contact> if your query is eligible for support, you may be routed to the Community for assistance for certain issues.
Calendar view on the Trello App
Asked by Giona Nicora:

I see the Calendar View on my computer, but I can not see on my Trello App on my tablet / Smartphone.

I see the Calendar only in the single Boards, but not the entire calendar (on the mobile app).

It's possible to add the features on the mobile app, or it exist ?

Thank you so much.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Giona Nicora](/t5/user/viewprofilepage/user-id/4984679) ! Welcome to the community :) are you referring to [workspace views](https://support.atlassian.com/trello/docs/workspace-views/)? It doesn't look like it's been released on the mobile app; only the web and desktop apps. You can however request this via <https://trello.com/contact#/> if you'd like!
Copy Custom Field Data via Automation between Boards
Asked by Anthony:

Does anyone know how to solve this problem?

I need to move a card into a list with a custom field set and for each card attachment (over multiple boards), copy the custom field value.

The automation will work within the current board, but not over multiple boards... the logs simply say it has been cleared on the attachments.

I know the rule works as if I manually enter a value for the custom field within the automation, it will copy through.

Thanks,

Anthony.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Anthony](/t5/user/viewprofilepage/user-id/4119033) ! Are you able to share the command you've set up? As far as I know, the {customfieldvalue} variable only works when the trigger contains the custom field. E.g. "*when X custom field is set, for each card linked in the attachments, set custom field X to {customfieldvalue}."*

comments: author: Anthony
body: When a card with custom field "Site Address:" set is added to list "IFC Ready for production", for each card linked in the attachments, set custom field "Site Address:" to "{carddescription}_{{%Site Address}}+{{%Field Name}}_{customfieldvalue}="

The result I get for each linked card is:

_+_=  

Obviously "Site Address:" is filled with content and every variable used all displays a blank. Thoughts?


author: Anthony
body: Obviously "Site Address:" is filled with content and every variable used all displays a blank. Thoughts?


author: Anthony
body: I have worked it out. It will not action upon a moved card trigger, it will only work if the custom field has been set.

I will have to change my process to accomodate your answer above.

Thanks,


Tags: custom-field
Setting up Trello from beginning to end
Asked by Kevin:

we are struggling to use Trello effectively. We need help setting up our business in Trello. Is there anyone that can help. we prefer the tried-and-true method of verbal communication. Finding help thru Trello is a Joke for us old schoolers.


Answers:
author: Brittany Joiner
body: [@Kevin](/t5/user/viewprofilepage/user-id/4984464) hey Kevin! welcome to the community! Can i ask what you mean by verbal communication?

Someone else was just asking about some good "getting started" material and if that's what you're looking for, check out their post and my response! <https://community.atlassian.com/t5/Trello-questions/Are-there-any-help-videos-to-get-started/qaq-p/2075614>
Unable to reactivate user as admin
Asked by Madison Broemmelsiek:

I have a guest user showing as deactivated, when I try to reactive them from the board or member tab, the reactivate button is greyed out and I can't click on it. I'm one of a couple admins and I'm confused at why I can't do this and what I can do to get the users account reactivated.

Any help would be appreciated, thanks!


Answers:
author: Anne Chen
body: Hi Trello Team,

I am also having the same issue. My team members are deactivated and I cannot seem to be to reactivate them.

Anne Chen


author: Lara
body: Hi Madison,

Thanks for reaching out!

I can see that you've got a ticket open with my teammate, Erick. You're in great hands!

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Paying
Asked by Ouiam:

Hello together,

we have a problem with our Trelloboard it closed our Upgrade. Now we are not able to use the whole System. They say it is because our Creditcard doesn't work but there is enough money on it. What can we do to use it today?

Best regards


Answers:
author: Lara
body: Hi Ouiam,

Thanks for reaching out!

Your Workspace admins will be able to update the credit card associated with the subscription. Are you able to reach out to your Workspace admins for this?

You can find who your Workspace admins are by going to <https://trello.com/my/activity>, selecting the Workspace, then clicking on the **Members** tab.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
How do I change my membership email?
Asked by Trevor Arsenault:

My company is changing domain names and consequentially email addresses. How do I change what email I use without losing all of my boards?


Answers:
author: Brittany Joiner
body: [@Trevor Arsenault](/t5/user/viewprofilepage/user-id/4984202) welcome to the community! you'll need to go to your profile settings, which will take you to your Atlassian account, and you can change it in there! You shouldn't lose access to any of your boards.
Are there any help videos to get started?
Asked by Steven.valente:

I am new to Trello and I am trying to get some experience with it before we go live within our organization. Are there any help videos or information to help me get started.


Answers:
author: Brittany Joiner
body: [@Steven.valente](/t5/user/viewprofilepage/user-id/4984267) welcome to the community, and to Trello! I actually have a youtube channel where i make a lot of videos about Trello - here are some getting started ones you might be interested in!

- [General Trello Overview](https://youtu.be/j_PvSqu6mcw)

- [Trello Workflows You'll Want to Implement Right Away](https://youtu.be/PKw83xOhcbI)

- [Don't Make These Trello Newbie Mistakes](https://youtu.be/lOo4JzrEznI)

- [Trello Keyboard Shortcuts](https://youtu.be/zincUFj5R_o)

- [Getting Started with Trello Automation](https://youtu.be/n8b3dyUAwBc)

- [How to Track Goals and Habits in Trello](https://youtu.be/OK5LQkaJ0PI)

I'll stop there but I could keep going ? I love to make videos about Trello. (I also have a [weekly newsletter](https://trello.substack.com/) where I share Trello tips, new features, and use cases)

Let me know if there's anything you're specifically interested in and I'd be happy to make a video about it!

comments: author: Steven.valente
body: Thank you, Brittany, I really appreciate your time and knowledge. Much appreciated!!


author: Brittany Joiner
body: [@Steven.valente](/t5/user/viewprofilepage/user-id/4984267) absolutley! happy to help. if you have any specific questions or get stuck on anything, just reach out - always happy to help


author: Zelina Francis
body: Hi Please point me to useful videos/help guide to use Trello to manage an IT Development Project

And Staff Leave Callendar


author: Brittany Joiner
body: [@Zelina Francis](/t5/user/viewprofilepage/user-id/4985170) check out the "Avoid Scheduling Confusion" section of this [blog post on the Trello blog](https://blog.trello.com/6-team-management-trello-templates). Has a template for staff calendars, which you can use for vacations, shifts, or anything!

As far as IT development, I don't have a specific IT one, but [this post about using Trello for scrum](https://blog.trello.com/how-to-scrum-and-trello-for-teams-at-work) is all about how to use it for various project workflows!
report mail visivi
Asked by barbara:

Buonasera,  
volevo sapere se era possibile creare un report visivo mail con solo le schede di una lista e non di tutta la bacheca.


Answers:
author: Silvia
body: Buona giornata [@barbara](/t5/user/viewprofilepage/user-id/4976272) ,

Blue Cat Reports ? un power-up Trello di terze parti che pu? aiutarti a mostrare le schede di tutte le schede selezionate ordinate in base agli elenchi selezionati. Dopo aver configurato tutto ci? che vuoi vedere nel rapporto, puoi programmare di riceverlo giornalmente/settimanalmente/mensile sulla tua e-mail.

Quando ti registri per una prova con noi su [Blue Cat](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat), puoi contattare il nostro supporto tramite l'app e siamo felici di aiutarti con la creazione di un elenco come sopra o qualsiasi altra cosa di cui potresti aver bisogno.

____________________________

Blue Cat Reports is a 3rd party Trello power-up that can help you show cards from all your selected boards sorted by selected lists. After you configure everything you want to see in your report, you can schedule to receive it daily/weekly/monthly to your email.

When you sign up for a trial with us at [Blue Cat](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat), you can reach out to our support through the app and we are happy to help with creating a list as the above or anything else you might need.
Users Costs
Asked by Francisco Tolentino:

Hi there,

I'm going to start a new project and i would like to use Trello with premium features.

I can not understand how many users we are in reality, because i?m the PM that will do all the management and there is another worker that perform tasks and need to enter some data during the time.

The question is, a Guest User can edit information on cards, add attachments, click on checkboxes, add tags, etc?

Regars

Francisco


Answers:
author: Brittany Joiner
body: [@Francisco Tolentino](/t5/user/viewprofilepage/user-id/4984054) welcome to the community!

Pricing is a bit confusing, but the its by user in each workspace. And a user is defined as anyone accessing **more than one board in that workspace**. So for instance, if you have that other worker in only one board in that workspace, you won't be charged for them and they will be able to do anything in that board (unless you edit the settings to say non-admins can't leave comments or things like that, but by default they'll be able to do pretty much everything you can do in the board).

So it's more about how many boards they would be accessing rather than what they would be doing. The "single board guest" just means they are only part of one board in your workspace, but have full access to everything in that board. They'd become a User instead of a Guest if you added them to more than one board in the workspace.

Let me know if that makes sense.

comments: author: Francisco Tolentino
body: Thank you Brittany. Now i understand.
I can't log in.
Asked by Even Jiang:

I can't log in with my account ID. (Company e-mail address)

The error message is: Your account has been updated. Please check your email to continue using Trello.

And I can't receive the e-mail.

Please help solve it?


Answers:
author: Dave Mathijs
body: Hi [@Even Jiang](/t5/user/viewprofilepage/user-id/4983761) , welcome to the Atlassian community!

If your Company has claimed the e-mail domain, then your account might now be managed by your company. Are you using any other Atlassian products like Jira or Confluence?

You may have SSO enabled now, meaning that you have to use your company's credentials to log in.

comments: author: Even Jiang
body: Thank you. I'm not using Jira or Confluence. I only use trello.

Would you please tell me how to use my company's credentials to log in?


author: Dave Mathijs
body: You need to verify this first with your company. It can also have a different cause. Are you able to reset your Trello password somehow?


author: Even Jiang
body: Sorry I don't know who's the focal in my company(IBM Japan). Would you please tell me how to reset my password. I used to log in with SSO, than the page will move to my company't internal login page and I only needed to input IBM w3 ID and password...


author: Even Jiang
body: Hello, my problem has been solved. Thank you for your suport!


author: Dave Mathijs
body: Glad to hear it got solved. Do you have an idea what the issue was?


author: Even Jiang
body: the email was blocked... I found it in the junk mailbox..
Custom board background dimensions
Asked by laura.blundell:

Hi Team,

I want to create a branded custom background for our internal company boards via *custom board backgrounds.*

I find it hard to get the dimensions right so the background looks right (not stretched, blurry etc).

Is there any way to understand what the right dimensions of an image needs to be?


Answers:
author: Sal
body: Hey Laura!  

First of all, welcome to the Atlassian community! I hope you're enjoying your stay so far.

That's a complicated answer, but I'll try my best to explain it. The way Trello works with board backgrounds is admittedly a bit complicated. The part of Trello responsible for handling board backgrounds behaves differently depending on the image size you upload.

And so, I've talked with some of the developers responsible for the backgrounds. They recommend cropping and scaling your image to the exact browser dimensions you use when using Trello. This will ensure the background image will fit perfectly on the board background.

To determine the image dimensions, you should use for your board background, follow these steps:

1. Set your browser window to the size you want it to be when you use Trello. For example, if you usually use Trello full screen, make your browser window full screen.
2. Go to <http://supportdetails.com/> and note the "Browser Size" value. This represents the Width x Height you'll want to create your image.
3. In your favorite image editing tool, crop and scale the image the match (or get close to) the browser size you noted above. It doesn't need to be an exact match.

This should put you in the right direction to create your custom board backgrounds.


Tags: board