youngmon/atlassian-qna huggingface dataset:
Why a question is tagged as SPAM in this Community?
Asked by Pablo Gomez Justicia:

I have posted a question about a problem that I have and it has been tagged as SPAM, why does this happen?

The question is: <https://community.atlassian.com/t5/Questions/Sending-mails-with-images-using-MailAttachmentsManager/qaq-p/583837>

I need help for solve this problem.


Answers:
author: Sam Hall
body: Hi Pablo - sometimes the spam filter thinks things are spam that are not (especially if they include code).

Your question has made it through the spam quarantine now.

comments: author: Pablo Gomez Justicia
body: thank you


author: Bryan Choate
body: Hey Sam-

I have a similar issue for this question: <https://community.atlassian.com/t5/JIRA-questions/SAXParseException-when-creating-Crowd-users-from-Jira/qaq-p/596569>

It's my first post and contains some code and dummy email addresses so I understand it's a little suspicious, but is there anything I can do to get this past the spam filter, or does that just happen automatically after a review?

Thanks!

-B


author: Thomas Schlegel
body: Hi Bryan,

I have released your post from the spam quarantine.

We are looking regularly at the spam quarantine and check, if the filter caught no-spam-mails. Sometimes, this lasts a little bit longer, I apologize for that.


author: Bryan Choate
body: No worries, and thanks!


author: Dmytro Royenko
body: Hello [@Thomas Schlegel _AUG_](/t5/user/viewprofilepage/user-id/2593860) , could you please also take a look at my post which is also got spam tag, thanks in advance  
<https://community.atlassian.com/t5/Confluence-questions/Active-Object-save-method-doesn-t-persist-data-under-certain/qaq-p/1039494>


Tags: community

feedback

spam
Widget Connector not working in 5.2
Asked by Lena Bosheh:

I'm trying to embed Youtube videos in Confluence 5.2, but it's not working. I have tried the solutions of making sure to use the long URL, making sure t= isn't in the URL, making sure the URL says https, and none of this has worked.

The Widget Connector will show me the correct preview, but then nothing shows up on the actual page.

I'm using Firefox. It works for the 5.7 version just fine, but I can't find any way to embed these Youtube videos.


Answers:
author: Craig Nodwell
body: There's a different macro for these now. External content.


Tags: widget-connector
Atlassian Cloud trial Support
Asked by Lee Somerman:

I am working on setting up a trial account for JIRA/Confluence/Service Desk and every time I hit upon a problem that I can find no answer on my own I create a level 4 ticket and wait...right now I have waited 24 hours.

I need to get these services up and running so my team heads can try them out before moving over to Cloud from Server but these long delays and killing me.

Sould I be creating the tickets at I higher level?

Is there some othere avanue for support?


Answers:
author: AnnWorley
body: I would be very happy to help you here on the Community site. What are some of the obstacles you are running into?

They are experiencing a high ticket volume in Cloud support. Our SLA for level 4s is 24 hours, but installation questions are appropriately entered as L4 so I think you are doing the right thing.

<br />

comments: author: AnnWorley
body: According to your support ticket you are running into a bug that makes the import seem like it didn't complete when it did - they are going to verify that it completed.

[After File Upload Site Import Progress Bar is not 100%](https://jira.atlassian.com/browse/CONFCLOUD-54662])


author: Lee Somerman
body: Thank you for responding. They are working on it now.

The link you provided is not working for me, btw.

Once we bring down our production servers and start fir final import to Cloud for production would reporting any issues at a higher level be appropriate?


Tags: atlassian-support

cloud

confluence-cloud
Is there a way to use behaviour on JIRA field like resolution ?
Asked by Herve_Foko:

I was following the scriptrunner example here to make changes to the resolution list based on certain conditions as describeed here : <https://scriptrunner.adaptavist.com/4.3.16/jira/recipes/behaviours/setting-default-fields.html#_setting_defaults_for_selects_etc>

The fact is, I was not able to have that work since "resolution" is not really a customfield. Has anyone faced the same issue ?

does anyone knows how to achieve this ?

thanks in advance


Answers:
author: Jonny Carter
body: There are separate docs for the priority and resolution fields.

<https://scriptrunner.adaptavist.com/latest/jira/recipes/behaviours/restricting-priority-and-resolution.html>


Tags: adaptavist

addon-com.onresolve.jira.groovy.groovyrunner

atlassian-marketplace

jira

scriptrunner
How do I get the roadmap planner widget to show up in two places
Asked by Vincent Huang:

I want to have one roadmap planner version but be able to show it on multiple confluence pages. When I change one, it changes them all.

This would help me make sure we are aligned across the various epics/specs. It also gives the individual context into understanding how their phase fits in the bigger picture.


Answers:
author: Sam Hall
body: Hi Vincent - one way is keep you planner on it's own page and then use the [Include Page Macro](https://confluence.atlassian.com/doc/include-page-macro-139514.html) to show it on other pages.

Another way is to use the [Except Marco](https://confluence.atlassian.com/doc/excerpt-macro-148062.html) in combination with the [Excerpt Include Macro](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html) on pages where you want to re-use.

comments: author: Vincent Huang
body: Nice. Include macro worked wonderfully.


Tags: advanced-roadmaps
Page Properties Report Sort by Clicking header not working
Asked by John Carey:

The Page Properties Report Table has what appears to be clickable headers to sort by. When I click on these headers they do not sort. They have the sort icons (up/down arrow icon), but don't work.

Is this a bug, or do I need to setup the page properties in a specific way in order for this function to work?

Any help would be appreciated.


Answers:
author: Jack Brickey
body: Hi [@John Carey](/t5/user/viewprofilepage/user-id/343288) , I realize this is a very old question. I am going through some of the older posts trying to clean them up. I assume that this is still not a problem but would like you to verify that. I am unable to reproduce myself in my instance however it is Cloud and unsure what product you are using.


Tags: page-property

report
How to import users from a Crowd'ed Confluence to non-Crowd'ed Confluence?
Asked by ZillaYT:

My company is moving to a single Confulence instance. We're trying to move users from a Crowd'ed Confluence to a non-Crowd'ed Confluence instance. How can I do tis with having to mnually create users/groups in the non-Crowd setup and mimic them in the Crowd setup?


Answers:
author: AnnWorley
body: One way would be to:

1. Export the users from Crowd to CSV ([How Do I Generate a CSV Export of Users, and Memberships From a Specific Directory in Crowd?](https://confluence.atlassian.com/crowdkb/how-do-i-generate-a-csv-export-of-users-and-memberships-from-a-specific-directory-in-crowd-442271568.html))
2. Import them into the destination instance via this plugin: [User Management Util - Bulk User Upload](https://marketplace.atlassian.com/plugins/com.artemistech.confluence.plugins.bulkuserupload/server/overview)

comments: author: ZillaYT
body: Thanks!
ConfBox : Symbolic link service is not running.
Asked by Pietro Palumbo:

Hello,

I have installed Confbox to synchronise a folder, containing a lot of directories and files, with confluence.

When running the synchronisation, it says that "Symbolic link service is not running. It is not possible to create a folder tree structure. You can always find your files in the ".pages" folder."

Apparently, creating a symbolic link seems not to work and I can't find such a service to activate...

Any idea?

Thanks in advance for your help.


Answers:
author: Nic Brough -Adaptavist-
body: This probably needs to be asked in a forum related to Confbox, rather than Atlassian.


Tags: mistaken-post
Problem in create image on page of Confluence
Asked by Jonas Gomes:

Hi all,

i'm working in create page of confluence via groovy inside JIRA and i'm follow this guide -\> <https://scriptrunner.adaptavist.com/latest/jira/interacting-with-confluence-from-jira.html>  

I can create page using xml structure but, when i try create a image using this code for example:   

\<p\>  
\<ac:image ac:align="center" ac:height="150"\>  
\<ri:attachment ri:filename="2016822959983 image.jpg"/\>  
\</ac:image\>  
\</p\>   

I received Unkown Attachment ... This xml code is the same xml of the other page have this attached image

Via REST i can create a new attachment but i cant put this image on a top of page, for example

Have another way to do this?


Answers:
author: Jonas Andersson
body: I would try adding a \\ before the space in the filename, or rename the attachment without the space.

This might also work if the \\ does not:

\<ri:attachment ri:filename="2016822959983%20image.jpg"/\>

Please upvote the solution if it work for you.


Tags: adaptavist

jira

scriptrunner
How to manage JIRA user groups in Confluence?
Asked by kunjiraj:

i have setup where Confluence is configured to use JIRA user DB.

we were making conflunce to be access by customers and internal users.

How this access can be manage?


Answers:
author: AnnWorley
body: You may define the groups in JIRA and then allocate permissions to groups with internal and external members within Confluence. Follow up questions are encouraged!

comments: author: kunjiraj
body: It means wherever change and manage group should be done from JIRA only as it is in sync with JIRA.

How about password sync..? will password also get sync in confluence
Child page display shows outdated page names (same with manual hyperlinks)
Asked by Florian Arleth:

Hello community,

since updating to Confluence 6.1.0, we have encountered a quite annoying issue multiple times. The basic problem is that a larger section of a space (a user manual with ten parent pages and a dozen child pages respectively) was initially copied using the new Copy-feature. The prefix "NEU_" was added and everything went according to plan.

Yet when we deleted the old user manual and renamed the copied pages, the problems started. It began with the children display-macro only showing the correct titles in its preview window but not after being published.

As nobody from the IT department was able to detect something unusual, I decided to tackle the problem from a different perspective and simply created manual headline-entries with hyperlinks to the actual pages. This lead to the same result (with the unexplainable exception of three references).

The following screenshot-montage might illustrate the problem better:

![Confluence Referenzen-Bug_Update.png](/t5/image/serverpage/image-id/912i128F7226EEB57ECE/image-size/large?v=v2&px=999 "Confluence Referenzen-Bug_Update.png")

The image on the left depicts the editor mode. A bullet point-list of the page names is above, followed by the children display-macro. The image on the right shows the front end-view of both reference systems.

I have also tried using the source editor to specify the hyperlink-titles (and to avoid an automatic numbering) but as soon as I publish the page, all changes are reset.

Looking forward to some help, anything is appreciated.

Besten Gru?

Florian Arleth


Answers:
author: Jan-Peter Rusch
body: Hi Florian,

maybe the search index is corrupted. I would first try to let IT rebuild the index \& check if this solves the problem.

Gr??e,

Jan


Tags: child-page

display
Child page does not inherit page restrictions from parent page
Asked by Swarna Radha:

Hi,

I have through the link : <https://confluence.atlassian.com/confkb/child-page-does-not-inherit-page-restrictions-from-parent-page-637960213.html>.

I have done all the required changes mentioned in the link but i am able to view all the child pages

Can you please advice for the above.

Thanks

Swarna


Answers:
author: M Amine
body: If child pages were created before the restriction, the link you sent won't work. Restrictions are inherited if child pages are created after restricting the parent page.
Unable to display .mp4 content
Asked by DerivcoITServer:

Since our upgrade to confluence 6.1.2 from 6.0.2 mutimedia content such as mp4s do not work.

The following error is displayed on the page:

```
Error rendering macro 'multimedia' : com.atlassian.renderer.v2.macro.MacroException: Unable to display content of type '.mp4'
```

We have tried re-adding the content by dragging the file onto the page. It seems to use the view-file macro instead of the multimedia macro now. The problem with the view-file approach is that it does not preview the video content and uses need to click the file to view it.

```
<p>  <ac:structured-macro ac:macro-id="76b09eae-0897-4ae8-9df3-62d32fea10d6" ac:name="view-file" ac:schema-version="1">    <ac:parameter ac:name="name">      <ri:attachment ri:filename="Pinocchio-Marionette.mp4"/>    </ac:parameter>    <ac:parameter ac:name="height">250</ac:parameter>  </ac:structured-macro></p><p>  <br/></p><p>  <ac:structured-macro ac:macro-id="dc1ea319-a014-4ceb-bceb-d4e16439a94d" ac:name="multimedia" ac:schema-version="1">    <ac:parameter ac:name="name">      <ri:attachment ri:filename="Pinocchio-Marionette.mp4"/>    </ac:parameter>    <ac:parameter ac:name="autostart">true</ac:parameter>  </ac:structured-macro></p><p>  <br/></p>
```

![edit.PNG](/t5/image/serverpage/image-id/908iB88385CDB2FB2E5D/image-size/large?v=v2&px=999 "edit.PNG")![view.PNG](/t5/image/serverpage/image-id/907i2DF0E917C1CFE3EE/image-size/large?v=v2&px=999 "view.PNG")

We have lots of content that did use the mutlimedia macro and we require it to work.


Answers:
author: Maarten Cautreels
body: Hi,

The multimedia macro has some issues with certain mp4 videos, depending on the encoding.

There's another question here where they've discussed several solution to a similar problem: <https://community.atlassian.com/t5/Confluence-questions/Embedded-mp4-does-not-work-in-any-browser/qaq-p/371772>

I think you might be interested in the plugins.html mentioned there: <https://bitbucket.org/saselberg/confluence-plugin-macro-html5-multimedia>

Best,

Maarten

comments: author: DerivcoITServer
body: I have tested the same video on our staging site on 6.1.2 and it works as per before the upgrade.


Tags: multimedia
Receiving emails despite empty watch list...
Asked by Marc Blume:

Hello,

I do receive dozens of emails because a particular page has been edited (or attachments added/removed) by a co-worker of mine.

Yet, my watch list is empty.

Why do I keep receiving these emails? Auto-watching is turned off...

I appreciate your help.

Greetings from Switzerland,  
Marc

![Bildschirmfoto 2017-05-04 um 09.46.29.png](/t5/image/serverpage/image-id/902iB7F82F9AF917D512/image-size/large?v=v2&px=999 "Bildschirmfoto 2017-05-04 um 09.46.29.png")


Answers:
author: Mirek
body: So It looks like to be problem with a single page, correct? I am curious what would happen if you would click on "Stop watching page" on the bottom of notification. I would suggest to start with that.


Tags: notification

watcher
Cancel drag-and-drop with ESC key
Asked by Vitor LC:

Hi,

in version 5.6.6 we were able to cancel a page move in the page list tree (View in Hierarchy) using the ESC key. We migrated to version 5.10.4 and this is no longer available.

Is this happening only for us or some of you guys have the same problem? Is there a way to have the cancellation back?

Thank you.


Answers:
author: Vitor LC
body: Hi again,

anyone with this problem?

Thanks.
Unable to start up Confluence.
Asked by Tarikur Rahaman:

Hi ,

I'm getting below error while I tried to startup confluence. How can i mitigate this issue?

Also getting 500 internal server error.

![Screen Shot 2017-05-04 at 12.55.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/901iBEEE240AB1306C25/image-size/large?v=v2&px=999 "Screen Shot 2017-05-04 at 12.55.18 PM.png")


Answers:
author: Lars Olav Velle
body: You will need to look at the logs. The screenshot provided has no information that can help others solve your issue.

Lars, Kantega Single Sign-on
When exporting to a PDF how do I add the Title and Version Number to the footer of the PDF.
Asked by chris vassili:

I am trying to export a PDF and display the Title, Version Number and Page Number on the Footer. I have already added the page Number using the PDF Style Sheet but cannot get the Page Title and Version Number to work.


Answers:
author: Jack Brickey
body: This isn't possible OOTB. You could add to your document before export.


Tags: export

pdf
Regenerating licenses with a new/different Company ID
Asked by Bhavin Patel:

Hello,

We have a scenarios where in org. it's required to port confluence instance to aws/IAAS.

And that requires regenerating Licenses but with a new company/org name due to some internal splits/restructuring.

Have sniffed through confluence docs and FAQs but no satisfactory leads are there.

So the queries are:

a) is it doable, to regenerate Licenses with a different company name or we need to go for newone?

b) If userbase is splittingup, can we also accordingly tailor license ( i suspect no, but to be double sure )

Have a nice day further :)

<br />

Thanks...


Answers:
author: Marcelo Horlle
body: Hey Bhavin,

I guess that it all depends on how your company will look like for now on. If it is just changing names, you can raise a SAC issue to ask Atlassian to change your license company name. Then, use the same license to migrate to cloud.

Now, if you are creating two different companies and intend to use the same license, that, unfortunately, might not be possible, unless both companies are accessing the same instance. If you need two different instances, then you need to purchase two different licenses. This also responds to your last questions, it is not possible to tailor the license.

Hope it helps, have a good week ahead!

comments: author: Bhavin Patel
body: Many Thanks for the Ans.   

Cheers,   
Bhavin  


Tags: licence

organization

user
how to update the ?Comment? field description on RIKI page at page level
Asked by Lakshman:

![comments.PNG](/t5/image/serverpage/image-id/898i825AE554B7A05FF6/image-size/large?v=v2&px=999 "comments.PNG")

i want to remove inside Comment description text "write a commet.." i need to write some other commets text in that place


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to hack the core code to do this. The message is built into a language file, so you should just change that.

Given the annoyance of having to unpack the files, find it, edit it, repack the files and redeploy on every migration and upgrade, I'd question if the effort is worth it.
How to dynamically display an xls file in Confluence, ultimately on JIRA dashboard?
Asked by Linda Walmer:

We have an xls file that I'd like to get displayed on a JIRA dashboard. We have Confluence and I'm trying to figure out if I can use it to help out. I see I can attach the file to a confluence page and then display that page on the dashboard in JIRA. This doesn't work for us since we have other apps/people accessing the xls file on the Sharepoint site updating it and viewing it from Sharepoint. We can't use the Confluence SHarepoint connector since it doesn't work for Sharepoint Online.

Any suggestions?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Linda Walmer](/t5/user/viewprofilepage/user-id/873002)!

I know that it's been a long time since you've posted this question. Did you by any chance tried the same procedure you are describing to see if the xlsx is being updated?


Tags: ms-excel
Can a user turn off email notifications but keep the Workbox notifications?
Asked by Mark Bickford:

I have a user who doesn't wish to receive email notifications for page watches, but wants to keep them in his Workbox. I don't want to shut off email notifications entirely; can he just shut them off for himself? I am unsure if the Settings / Watches page shuts off just emails, or both email and Workbox, and the Email preferences doesn't offer "page watches" as a configurable option.


Answers:
author: AnnWorley
body: The functionality he is asking for has been requested before; the bug description is soliciting input so it would be great if you could comment to emphasize your use case:

[Ability to turn off email notifications and use Workbox (in-app notifications)](https://jira.atlassian.com/browse/CONFSERVER-26672)

comments: author: Rob
body: On a project basis is there a way to turn off just email notifications but keep the in app notifications?


Tags: notification
MS SQL service crashed with error on "max worker threads".
Asked by Ravi:

We've MSSQL database serving JIRA and Confluence. SQL runs on Windows server 2008 R2 standard in a VM that has 2 vCPUs (vmware). We see that it crashed with below error; restarting the VM did the trick. After investigating, it was recommended to set an optimum value for "max worker threads". Currently it is set to 512.

1) Does lowering this value has any impact?

2) Does Atlassian has any recommendations for 'max worker threads" configuration on MS SQL?

3) And, what are the things I should keep in mind while configuring this value?

Error Log output:

2017-05-02 19:55:49.89 Server New queries assigned to process on Node 0 have not been picked up by a worker thread in the last 60 seconds. Blocking or long-running queries can contribute to this condition, and may degrade client response time. Use the "max worker threads" configuration option to increase number of allowable threads, or optimize current running queries. SQL Process Utilization: 0%. System Idle: 0%.  
2017-05-02 19:56:50.13 Server New queries assigned to process on Node 0 have not been picked up by a worker thread in the last 120 seconds. Blocking or long-running queries can contribute to this condition, and may degrade client response time. Use the "max worker threads" configuration option to increase number of allowable threads, or optimize current running queries. SQL Process Utilization: 0%. System Idle: 0%.  
2017-05-02 19:57:50.32 Server New queries assigned to process on Node 0 have not been picked up by a worker thread in the last 180 seconds. Blocking or long-running queries can contribute to this condition, and may degrade client response time. Use the "max worker threads" configuration option to increase number of allowable threads, or optimize current running queries. SQL Process Utilization: 0%. System Idle: 0%.


Answers:
author: AnnWorley
body: Our [Database Setup for SQL Server](https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html) doesn't make any recommendation for max worker threads, but this article has a lot of information on the subject: [Configure the max worker threads Server Configuration Option](https://docs.microsoft.com/en-us/sql/database-engine/configure-windows/configure-the-max-worker-threads-server-configuration-option).

It may be worthwhile to open a ticket on <https://getsupport.atlassian.com/> so a support engineer can check whether the logs indicate issues connecting to the database.

comments: author: Ravi
body: thanks for the response, Ann. I'll read through your link.


Tags: sql
Query to list all files under one space?
Asked by Loyd Wheeler:

I have a program manager that is asking the following question.

Can you pull us a copy of all the files we had in that space so that we can you pull everything that was archived from that space so we can see what to add back in?


Answers:
author: Nic Brough -Adaptavist-
body: Go into the space, use "space tools" and then look for the "attachment" tab, which lists all the attachments in the space.