youngmon/atlassian-qna huggingface dataset:
Creating Jira issues with required fields fail in whiteboards
Asked by Gerard Cattin:

Following the Beta Whiteboards enablement, I started playing with it. The coolest, attractive feature is the ability to dynamically create Jira cards right from the whiteboard itself, and for me, from sticky notes, but I have yet to succeed in doing so.

THere is a good intro on how to invoke this functionality but if some of your fields are required, the user flow leaves a lot to be desired. Several issues on that: (1) You are told about needing to fill out required fields but some required fields are visible but not \* tagged as required, so it is looking for a needle in a haystack to identify them (Reporter field for instance.) (2) some required fields are not visible in the list of fields to choose from, e.g. Client. (3) Once you click on the create issue, and it fails, the workflow takes you in the selected project, but without indicating that the card was not created in the active window, just that you don't have active sprints (in my case). To find out the status of the card creation, you have to know to come back to the Create a Jira issue in the whiteboard. Not the most intuitive user flow. My ask: (1) make all the required fields clearly visible (\* tagged), not just some. (2) If some are not displayed (not sure why as they are visible when creating such cards in the same Jira project) then report which ones so the user can action that. Most users are not administrators on their system, and thus can't go find out which fields are required.


Answers:
author: Dan Breyen
body: Hi Gerard, I've seen links for feedback on Beta features in the past, but I don't see it for the Whiteboard. There is probably a formal process, but it's not obvious to me for this feature. I guess I'd open a ticket with Support and they can probably steer you in the right direction. (support.atlassian.com, click 'Contact' in upper right and fill out the form).

I figure Atlassian team members are watching here, but I don't know how often they check here.

Hope that helps.

comments: author: Gerard Cattin
body: thx


author: natalia.lezhai
body: hi [@Gerard Cattin](/t5/user/viewprofilepage/user-id/737468)

did you get back from Atlassian on your topics? I am currently facing the same

comments: author: Gerard Cattin
body: Hello [@natalia.lezhai](/t5/user/viewprofilepage/user-id/3747151) I did. They took note and they are working on these issues. They asked what field types to bring in first as it seems it is a bit of work. I am still reviewing that list with other co-workers.

G?rard


author: natalia.lezhai
body: hi [@Gerard Cattin](/t5/user/viewprofilepage/user-id/737468) thanks a lot for answering, do you know if there is a feature request I can vote for on this?


author: Gerard Cattin
body: I don't but I wish I knew.


author: Gerard Cattin
body: Update [@natalia.lezhai](/t5/user/viewprofilepage/user-id/3747151) . They created a confluence ticket in which to add your comments:

<https://jira.atlassian.com/browse/CONFCLOUD-76339>


Tags: cloud

confluence-cloud
PDF Macro does not display properly
Asked by Andrew Pascarella:

When the Macro loads the PDF, it does not display the PDF text. Some sort of rendering issue that's beyond my understanding, is what I'm guessing.   

(Purposely cropping out company letter head)   

![Screenshot 2023-08-10 at 10.21.33 AM.png](/t5/image/serverpage/image-id/274439iC9EEE8439181B25A/image-size/large?v=v2&px=999 "Screenshot 2023-08-10 at 10.21.33 AM.png")


Answers:
author: Dan Breyen
body: Hi Andrew, you don't mention the version of Server that you are on. I do see an issue with the export that was fixed in 6.5: [CONFSERVER-27191](https://jira.atlassian.com/browse/CONFSERVER-27191)

If you're not on the latest Confluence for Server, you may want to look at Atlassian's Jira site (jira.atlassian.com) for newer fixes or look at upgrading to the latest code.

Hope that helps.


Tags: confluence-server

server
Cell Delimitation Does Not Work
Asked by Bela.Majoros:

Hi,  
I have been working on a table where one field could be picking up multiple values.  
(Release).

JIRA (JQL), in a table toolbox.  
Filter \> Table Transformer \> Pivot Table \> JIRA.  

When I create a pivot table, I tick the cell delimiter as ',', but it does not work.

<br />

When I write a code like this:

\[...\]  
*CASE WHEN CAST(T1.'Release' as text) LIKE "%UK%" THEN "Impacted" ELSE "Not impacted" END AS 'ReleaseChanges',*   
\[...\], it has no impact.

Similarly to this clause:

\[...\]  
*REPLACE(T1.'Release', ', ', "\|") AS* *'DelimitedValues',*   
\[...\]  

<br />

Nothing happens and values are still shown like this: value1, value2...  

like it does not detect the comma - probably cause it's multiple value field.  

<br />


Answers:
author: Stiltsoft support
body: Hi [@Bela.Majoros](/t5/user/viewprofilepage/user-id/5289700) ,

Seems that there is certain misunderstanding how the cell value delimiter works for the Pivot Table macro, please check [this example](https://docs.stiltsoft.com/tfac/cloud/managing-pivot-table-options-42239653.html#Managingpivottableoptions-Setthecellvaluedelimiter?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) (if the anchor doesn't work navigate to the "Set cell value delimiter" section).

Let's move to our [support portal](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14) (it's based on Jira Service Management and it's confidential).

Please attach the screenshot of your Jira Issues macro in a published state (with visible headers and several rows of data). And please specify once more what is the end goal (to place your releases in separate cells, to put statuses based on release names, etc.).

We'll recreate your table and help with the solution.

comments: author: Bela.Majoros
body: thanks.

<https://stiltsoft.atlassian.net/servicedesk/customer/portal/14/TFCS-3220> is created for this matter.


Tags: cloud

confluence-cloud

filter

ms-excel

table
How do I delete my account?
Asked by Ok Yes:

Hello, i created my account today but I dislike the features. I am using web browser on iPhone. Is there any way I can delete my account?  
I believe I have deleted my billing/subscription, but whenever I try delete my account it says "Your organisation has products that you need to remove before deleting it. If you've recently removed the products, retry in a minute."  

I am using confluence.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ok Yes](/t5/user/viewprofilepage/user-id/5289620) and welcome,

please take a look to the following article <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>

Fabio

comments: author: Ok Yes
body: I am unable to delete it, that is why I asked? Could you PLEASE help.


author: Sayed Bares [ServiceRocket]
body: [@Ok Yes](/t5/user/viewprofilepage/user-id/5289620) welcome to the community!

First, you will just need to [cancel Confluence subscription](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/) and then you should be able to delete your organisation. If you want to delete your own account then refer to <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>.

Just curious what features of Confluence you didn't like?


Tags: cloud

confluence-cloud
Confluence Cleanup activities guide
Asked by Petluri Babu:

Dear Community,

Any runbook or guide for doing step by step for cleanup activities in confluence.

If yes, please provide. Advance thanks for helping us.

Thanks,

Sudheer


Answers:
author: Shannon S
body: Hi Sudheer,

Good afternoon, and thanks for raising this on Atlassian Community. Can you elaborate a bit on what you need to do? Is this general maintenance, or are you preparing a migration?

I look forward to your response.

Take care,

Shannon S \| Atlassian Community support


Tags: confluence-server

migration-customer-care

server
Implementing program invocation functionality in Confluence
Asked by daihaiyang:

I would like to set up a button on a Confluence page that, when clicked, invokes an executable (.exe) file. What are the possible solutions for this?


Answers:
author: Nic Brough -Adaptavist-
body: I won't repeat what [@Radek Dost?l](/t5/user/viewprofilepage/user-id/715713) already said - this is a security nightmare, an absolutely terrible practice.

I will say you can technically do it, if you have Scriptrunner for Confluence.

You can inject a button that makes a call to an executable. **On your Confluence server**. Where your server admins are (hopefully) never going to let you install any dodgy executables.

If you mean you want a button that causes something to execute on the end user's machine, then you have to assume that they have the .exe installed, and their browser set up to understand what needs doing, and then you can have the button create a link that causes their browser to run the executable. I use this several times a day - buttons or links that take my browser to a page that then opens the Zoom executable to start a meeting.


author: Radek Dost?l
body: None, the question is ludicrous and a rule number 1 of getting infected - don't run executables you don't trust.

You want the user to download and automatically run an executable file. Sounds like a jackpot malware. While you can force a download on someone, you cannot force them to run it, the browser doesn't have that kind of power (not a proper one), and the idea of making someone automatically run an .exe is malicious at very least. Don't forget user access control and other windows protections which will prevent you from evening running an .exe depending on several other factors.


Tags: unknown-hosting-type
Change Sequence of Stacked bar chart
Asked by Shubham Shah:

How to change the seqeunce of the column in confluence I have created this with the help of JQL in Cofluence \& Display a chart out of table. It would be great if anyone can help me out in this situation.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274393iF898669D091CC181/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Stiltsoft support
body: Hi [@Shubham Shah](/t5/user/viewprofilepage/user-id/5289566) ,

I see that you are talking about our Chart from Table macro provided by the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app.

Initially the chart is build as your rows are presented in the source table.

If you sort your table, then the bars will move: here it looks like your table is sorted by the "Status" column - your statuses are in alphabetical order. Or they were alphabetically presented in the initial table.

If you sort the "Count" column, you will be able to sort the bars from greatest to least.

If you want to set a default sorting and get the same view each time you get on the page, you may use the [Table Filter](https://docs.stiltsoft.com/tfac/cloud/how-to-use-table-filter-macro-42239756.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro between the Jira Issues macro and the Chart from Table macro.

On Server/Data Center macros are nested directly, on Confluence Cloud - via the [Table Toolbox](https://docs.stiltsoft.com/tfac/cloud/how-to-use-table-toolbox-macro-42245927.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).

Then you set the default sorting inside the Table Filter macro (Table view tab -\> Default sorting field).

Hope it helps your case.


author: Andy Gladstone
body: [@Shubham Shah](/t5/user/viewprofilepage/user-id/5289566) Welcome to the Atlassian Community.

Can you elaborate on what you are looking to do? Would you like the bars to be sorted from greatest to least? Or are you looking to change the chart type from a horizontal bar to vertical bar?


Tags: filter

ms-excel

questions-for-confluence

table
If a user is deactivated, will their custom templates remain?
Asked by Christian Lakin Dick:

I have created a series of custom templates for my organisation. If I was to leave in the future, and my account is deactivated as a result, do my templates disappear or remain for the organisation?


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Christian Lakin Dick](/t5/user/viewprofilepage/user-id/5237472) your templates will remain.

For more information you can check out: <https://support.atlassian.com/confluence-cloud/docs/what-happens-when-an-account-is-deactivated-vs-deleted/>


Tags: cloud

confluence-cloud
How to prevent tables from getting truncated when exporting page to PDF ?
Asked by Sharmila Hiranandani:

I am using Confluence on Cloud. I have prepared a page with some tables having some 8 to 10 columns. However when I am exporting the page to PDF, the table columns get truncated on the right .. how to correct this please ?


Answers:
author: Dan Breyen
body: Atlassian is working on some issues with the Export process. They said in their last weekly status that an update is being rolled out to improve exporting. Here's some issues they are still working on from Atlassian's Jira site (jira.atlassian.com): [CONFCLOUD-76304](https://jira.atlassian.com/browse/CONFCLOUD-76304) [CONFCLOUD-72191](https://jira.atlassian.com/browse/CONFCLOUD-72191) [CONFCLOUD-74783](https://jira.atlassian.com/browse/CONFCLOUD-74783) [CONFCLOUD-76147](https://jira.atlassian.com/browse/CONFCLOUD-76147)

Feel free to vote for and watch them. They could use some more votes.


Tags: cloud

confluence-cloud
How do I add "Pick up where you left off" to a page?
Asked by Vanessa De Marco:

I am creating a homepage for my organization's Confluence system, and would like to include a "pick up where you left off" section. How do I do that? Is it possible?

Thank you


Answers:
author: Dave Mathijs
body: Hi [@Vanessa De Marco](/t5/user/viewprofilepage/user-id/5289478) ,

welcome to the Atlassian Community!

The "Pick up where you left off" section can only be found on the **Home** link and refers to your personal profile. It is not available as a macro.

As alternatives, the **Recently Updated Dashboard** and **Recently Updated** macros are available for you to insert on the home page.


Tags: cloud

confluence-cloud
I have viewing access to a page but how do i request editing access?
Asked by Meadow Kelly-Evans:

A current editor changed the restrictions to give me editor access to one of the pages but i still cannot edit. How can i get editor access to the whole of MPTT confluence?


Answers:
author: Dave Mathijs
body: Hi [@Meadow Kelly-Evans](/t5/user/viewprofilepage/user-id/5289442)

Welcome to the Atlassian Community!

Page restrictions are set on parent pages and inherited by their children.

If you want editor access to an entire space or site (all spaces), then the space permissions for each space will need to be set accordingly by the current Space Administrators or Confluence Administrators.

Please note that even if you would have "editor" access to all spaces, it can still be restricted for specific pages.

comments: author: Meadow Kelly-Evans
body: Hi Dave,

I have been added to the parent page by selecting restrictions, and I show up as can edit.

However, in the top right of my screen, my colleagues have a edit button and this has not shown for me. How do I edit the page?


author: Dave Mathijs
body: You would need the add pages space permission.

If the add pages permission is granted to the user or group, they can create pages in your space. They can also edit any pages in your space, except when restricted from doing so on individual pages


author: Meadow Kelly-Evans
body: How do I get the add pages space permission?


author: Dave Mathijs
body: A Space Administrator or Confluence Administrator will need to grant you this permission.


author: Meadow Kelly-Evans
body: How does an administrator do this?


Tags: confluence-server

server
Sending WhatsApp messages to trello
Asked by Gabriel:

Good afternoon everyone, I'm using trello as a CRM for my company, I would like to know if there is any way to send all WhatsApp conversations to a card in trello in an automated way, my intention is to have every conversation with the customer recorded so that so I can get a sense of everything that was discussed, can anyone tell me if this is possible?


Answers:
author: hshshsjsj sjeieieid
body: Hello! As far as I know, there is no direct integration between [WhatsApp](https://gbjourney.com/ag3-whatsapp-apk/) and Trello that would allow you to automatically send conversations to a card in Trello. However, there are third-party apps and services that may be able to help with this. For example, you could try using Zapier or Integromat to create a workflow that would automatically send new WhatsApp conversations to a Trello card. Hope this helps!


author: Cristina Coloma
body: Hi [@Gabriel](/t5/user/viewprofilepage/user-id/5115701) . Cris here, from [Crmble Power-up](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble) .

Crmble is a power-up that transforms your Trello board into a CRM. You can check it out and schedule a meeting to see our features that can help you. Just follow this link: [Crmble - Book a demo](https://calendly.com/d/dq8-fps-624/crmble-demo?month=2024-06)

Regarding WhatsApp, we recently launched a new feature that lets you access your WhatsApp conversations with just one click.

![664e0468f09a485dda9efd68.png](https://community.atlassian.com/t5/image/serverpage/image-id/328105i9844A526CB7C8D23/image-size/large?v=v2&px=999 "664e0468f09a485dda9efd68.png")

Hope this helps!

We're looking forward to seeing you on Crmble.


author: Rafael Dill
body: Hi [@Gabriel](/t5/user/viewprofilepage/user-id/5115701) , welcome to the community!

As Trello was not designed to be a CRM experience, we don't have this available right now. But you can take a look at some of the Power-Ups we have that maybe has some features that help you on this matter - <https://trello.com/power-ups/search?q=crm>


Tags: whatsapp
Change a board background with Android App
Asked by Peter Kortas:

Hi there!

Once it was possible to change a board background with the Android App without suggestions but a search. However, it seems to be imposible. Only the suggested keywords can be searched. In iOS it is still different and it is possible to enter the relevant keyword in a search field.

Is this a bug in Android? How to restore the former functionality?


Answers:
author: Riley Madden
body: Hi Peter,

Thanks for reaching out! This functionality should still be there - there should be a magnifying glass search icon in the top-right corner Background settings: Board -\> Board Menu -\> Board Settings -\> Background -\> Photos.

We're unaware of a bug report about this currently, but if you aren't finding that option available please [reach out directly to our support team](https://trello.com/en/contact) so we can assist in further troubleshooting.

Hope this helps!

Riley at Trello
Trello and Slack Integration and Orientation
Asked by Amir Syed:

Hi! Are there any freelance consultants that anyone recommends to help me quickly and interactively learn best practices for Trello and Slack's interconnectivity?

My staff and I use both Trello and Slack every day, but I know there are even more ways to improve our communication and work flow efficiencies between the two.

Sitting here and trying to watch all these videos and tutorials does not best work for me.

Thank you in advance,

Amir


Answers:
author: Alex W
body: Hey [@Amir Syed](/t5/user/viewprofilepage/user-id/5115663) - welcome to the Community!

One of our Community Leaders, [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248), made a great list of Community Leaders who do consulting a while back that you can find at <https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694>

I'm sure they can help you with utilising Slack and Trello together!

comments: author: Amir Syed
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) thank you! This is very helpful. By the way, is this the Circle platform?


author: Nic Brough -Adaptavist-
body: No, it's a Khoros based platform
Support not responding
Asked by Scott Wardley:

It's been 3 days with no response. Does anyone have a phone number for support?  

On a premium account my ticket gets - "Our contact centers are currently experiencing a high volume of calls and tickets." email and nobody has contacted me. Is this normal for Atlassian support?  


Answers:
author: Alex Koxaras _Relational_
body: Hey Scott I'll see if I can find someone from Atlassian to see your tickets. Care to share it here?

comments: author: Scott Wardley
body: CA-2140019


author: Scott Wardley
body: Yes, thank you. The Support team promptly responded! Cheers.


author: Stephen Sifers
body: Hello [@Scott Wardley](/t5/user/viewprofilepage/user-id/5115640)

Thanks for raising this post. I've reviewed the case you posted, and I see your post was raised on the 4th of January, and our support team replied that same day. I also see additional follow-up as of the 9th of January as well.

Following the timeline of your post, I do want to ensure it's understood that Billing and Licensing questions are an L4 priority or low-impact support request and have a 2 business day initial response time. More on this may be found in [Atlassian Support Offerings.](https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html)

Regards,  
Stephen Sifers \| Community Product Lead


author: Scott Wardley
body: You closed the ticket without resolution.  

Sure its a L4 low priority when my $1400 is in your pocket. Now what?

Can't you just call me?


author: Stephen Sifers
body: Hello [@Scott Wardley](/t5/user/viewprofilepage/user-id/5115640)

I see your support case is still open with us and not in a closed status as of this response. Please continue to work on the case you posted above, as the team is already working on your request.

Regards,  
Stephen Sifers


Tags: atl-rvw

support
a member attached and uploaded a pdf for me and I can veiw but I cannot download it
Asked by Incredible3_:

a member attached and uploaded a pdf for me and I can veiw but I cannot download it. Any thoughts on why this is happening and how I can download the attached PDF?


Answers:
author: Incredible3_
body: Their is a hidden 45 degree arrow when you move your mouse around the pdf name that opens to pdf viewer and then then you download. Its like a hidden thing you just stumble upon and from then on everything is ok.


Tags: cloud