youngmon/atlassian-qna huggingface dataset:
Add a comment
Asked by Cyril Hamelin:

On jira android application i can not add a comment to an ticket.

I have lot of options but no for adding comment.

Thank you for your help.


Answers:
author: Cyril Hamelin
body: Hi

on cloud instance

comments: author: Hannah McKenzie
body: Are you able to select the horizontal blank space beneath either the 'Leave the first comment' message or beneath an existing comment? That should trigger the editor for you to start typing. If you're still unable to leave a comment, it could be because you don't have the right permissions within the project. I'd suggest reaching out to your project admin.


author: Hannah McKenzie
body: ![Screen Shot 2022-05-31 at 11.25.39 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/199857i77096C5EDD9A80A5/image-dimensions/117x239?v=v2 "Screen Shot 2022-05-31 at 11.25.39 am.png")

This is the blank space I'm referring to.


author: Cyril Hamelin
body: I have seen the blank space ;)

Thank you.


author: Timo Vortmeyer
body: I had the same issue...

Maybe you can make an update for the comment feature so that the users can identify exactly where to click to comment an issue. An additional hint like this would be great:

![Screenshot_20220925-055843_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217640i04270CC44E449109/image-size/large?v=v2&px=999 "Screenshot_20220925-055843_Jira.jpg")


author: Hannah McKenzie
body: Hi [@Cyril Hamelin](/t5/user/viewprofilepage/user-id/4940009), are you on a Cloud or Server instance?
Does JIRA have not like?
Asked by ???:

Hello,

How can I use not like "blocking" similar to SQL

I need to remove the problem of "blocking" keyword in a field through advanced search function. How should I use it?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I am not too sure that I understand the question, but I think it is about searching text fields?

Jira uses "contains" (which I think is not the best word in English to describe what it does) for text fields, and that is represented with the \~ symbol.

So the query **summary \~ penguin** will return all issues with the word "penguin" in the summary. It is a somewhat fuzzy search, and it pretty much ignores punctuation and numbers, more here: <https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/>

One of the problems with that though is that text might contain things that search definitions also use, including spaces. While **summary \~ penguin** is ok, **summary \~ Emporer penguin** will fail, because, after Emporer, the search is expecting an operator next, not penguin. To fix that, we quote - summary \~ "Emporer penguin"  

It's similar for key words. summary \~ and is going to fail because and is a search operator, and it's not just search terms that will make it fall over. Again, the fix is quoting it.

Basically, **summary \~ "thing to search for"** is what you need.

I've used summary because it's a text field I can guarantee you are using, but it's the same for all text fields, even comments. There is also a trick - you can use **text \~ "thing to search for"** to search all the text-based fields for an issue!

And then the "not" part of the question - you can invert any search with ! - **summary !\~ "thing to search for"**will list all the issues that do not have the search text in them.

Be careful with ! though. "Not X" is not the same as "list everything and remove everything matching X"
login jira cloud in intune android enrolled byod with work profile
Asked by Test_downloading1:

we have integrated jira cloud to azure AD for sso.

login using work account in windows ms edge browser is working.

login using work account in android ms edge browser is working.

login using work account in jira cloud mobile app is not working - login loops as per below video. In azure ad sign in logs, it shows success in authentication.

Android mobile are enrolled to intune as byod with work profile and jira cloud is login in work profile.

All intune settings, azure ad for sso are the same. I believe there is some bug in the app itself because using the same phone, and enrolled to another account and login jira cloud -no issue.

I have tried to clear cache and cookie in managed edge browser in mobile and cleared jira cloud app data and also reinstall the jira cloud mobile app (version 91.1.4) - still the same login loops issue.

Do you have any idea? where to see log or anything? thanks


Answers:
author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with Atlassian stuff? Intune is not something we can help you with.

comments: author: Test_downloading1
body: because i think jira cloud mobile app does not seems to work very well in intune android enrolled as byod work profile


author: Nic Brough -Adaptavist-
body: So Intune is not working, you'll need to talk to the vendor of Intune.
Chat for Jira
Asked by James Arbelaez:

Asking for some feedback concerning Chat for Jira. Will need to chat with different groups in our company. Is it possible to have a conference call and demo of this?


Answers:
author: Jack Brickey
body: Hi [@James Arbelaez](/t5/user/viewprofilepage/user-id/4889627) , welcome to the community.

Are you actually referring to **Chat for Jira service management** addon? I am not familiar with an addon for Jira by that name. In any event I would recommend that you reach out to the add-on support directly with this type of ask.
Other reports than Velocity in mobile apps
Asked by Jeffrey Hendrikse:

Hello,

One of our users has installed the iOS app for Jira Cloud on his iPad Pro and wants to access other reports than the Velocity report. I have installed the equivalent app on my Android device and also only have access to a Velocity report.

I tried to find documentation regarding the available reports for company-managed projects in the mobile apps, but didn't find any relevant information.

Could someone please tell me if this is the only available report for mobile apps, or if there are steps to access other reports.

Kind regards


Answers:
author: jack
body: Hi [@Jeffrey Hendrikse](/t5/user/viewprofilepage/user-id/4888465) ?? - thanks for being a Jira Mobile user and sharing your feedback. For company managed projects at the moment we only support the velocity report. Is there a particular one you are interested in?   

We are actively working on a burn-down report for company managed projects, we hope to have this shipped by June. We will share here once we have added support for burn down.

Cheers,

Jack

Product Manager - Jira Native Apps

comments: author: Jaimie Konetchy
body: I have the same question.   
specifically, I want to be able to see my team report, which shows our logged hours.   
Realistically though, we should be able to see all the same reports in the mobile app as we have setup in our regular web version.


Tags: android

cloud

ios

report
From my phone, I can add comments to an issue via browser, but I can't when using Jira app.
Asked by Mauro Robson:

From my phone, I can add comments via browser, but i can't when using Jira app on Android. I'm not sure but i think i was able to do that a week ago... is there anyone facing it?


Answers:
author: Mauro Robson
body: It's solved. Actually it's possible to comment. Only the expected text "Add a comment" is not visible. But clicking where it was supposed to be, the box to type opens and allows me to add the comment.

comments: author: Vim Mahadevan
body: thank you for the solution, but that's ridiculous. i struggled with this issue the last couple of days.


author: Alan Sheehan
body: Is this fixed in the Android app?

If yes, what version?

I have updated my app and this problem still exists.


author: Mauro Robson
body: It is the same thing as before. The "Add a comment..." message you can see when using the browser, is not displayed in the Android App. When I said "It's solved" it means, "even not having the message, yes, it's possible to add a comment".


author: TRAMIREZ
body: I cant do any comment, i tried what you say but doesnt work by apps


author: jack
body: Hi All, apologies for the issues you have been facing when trying to add a comment on the Jira Mobile app. To add a bit of context, when Grammarly added support for Samsung keyboards we found a couple of issues, more info can be found [here](https://community.atlassian.com/t5/Confluence-articles/Grammarly-Issue-for-Confluence-amp-Jira-Mobile-Samsung-Users/ba-p/1997726). As a mitigation strategy we removed the placeholder text which is why there is a 'blank' box appearing like the comment box is not there.  
Post us removing the placeholder text Samsung have come out with a keyboard update that fixes the issue with the Grammarly keyboard and we are now slowly re-enabling the place holder text.  
Once again sorry for the confusion and frustrations you have been facing!


author: Manuel Urbano
body: To anyone still struggling with it, you need to tap on this black area at the bottom of the page, this took me quite long to figure out...

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/207548iF6D6D77229696600/image-size/large?v=v2&px=999 "Immagine.png")

comments: author: Joshua Paggett
body: Well that's not obvious at all but it works. Thanks!


author: James Caradoc-Davies
body: On my Samsung device, that text box is covered by the toolbar.

It is not possible to add comments.


author: Joshua Paggett
body: This is ridiculous and should be reopened for their development team to fix.

comments: author: David Green
body: I had the same problem. (Android Samsung, recentish phone) very irritating.

Gave up and uninstalled the JIRA app. Now just follow email links to access each JIRA via browser,which works fine for my purposes. Might try the app again if I hear they fixed it, but at this point I'm not sure what point there is really when I can just use the phone browser. (Gotta give the JIRA team credit for building it responsive enough in browser to make their own app close to redundant).


Tags: comment
Jira Mobile App - Connection url
Asked by Arthur S:

Hi,

In our company, we have 2 Jira url, one for internal users and one for external users.

The internal url is also our base url.

In the documentation, I found that we should use the base url to connect, but is there a way to use other url to connect through the mobile app ?

Thanks


Answers:
author: b6f9d4dd-5ba1-4a56-8ceb-4edf8b668073
body: Hi Arthur,

We have been adapting Jira Service Management / Software in our operations.

we have encountered an issue that mobile apps do not support the dynamic forms; for this reason we were looking for a way to establish different URL for mobile app to connect ( I am aware that is your questions yet we are so far behind you ) yet we could not figure out to establish second URL / Secong portal page;   

Could you tell us how did you manage it ?

?n advance thank you very much


Tags: jira-server
Mobile app cannot show what is in my queue or assigned to me
Asked by Donald Wightman:

I currently have tickets assigned to me as well as tickets assigned to my q I can see it in my browser .

The mobile app can list all issues, but if you select issues assigned to me or issues assigned to my q, the app just hourglasses and never loads anything.

This problem exists whether I use VPN or not.


Answers:
author: ThePoolAPK01
body: It's frustrating when a mobile app can't display what's in my queue or assigned to me. It's like trying to play [snooker pool](https://thepoolapk.com) without any balls on the table -- you're left wondering where everything went.


author: Dan Breyen
body: [@Donald Wightman](/t5/user/viewprofilepage/user-id/4859992) is this still an issue? I'm using Jira Cloud and can retrieve items that are assigned to me with the latest app. If this is resolved, could you mark it as answered. Thanks!


author: Sam Bartolome
body: Hi [@Donald Wightman](/t5/user/viewprofilepage/user-id/4859992) ,

make sure the app is up to date in your mobile and in your instance.

You should use VPN if your organisation asks for.

Outside from that it mean to work out of the box

comments: author: Donald Wightman
body: It is not today, and I have tried it with and without VPN.


author: Donald Wightman
body: Correction on that last reply. The app is up to date, and I have tried with and without VPN.


author: Sam Bartolome
body: Are you in cloud or on-prem?

If your company imposes VPN for accessing Jira, you should be connected
Is it possible to get push notifications of new tickets?
Asked by Jean-Paul Sch?n:

Is it possible to get push notifications of new tickets in the mobile app?


Answers:
author: Dan Breyen
body: Hi [@Jean-Paul Sch?n](/t5/user/viewprofilepage/user-id/4843004) , based on this post, it doesn't appear possible at this time. Sounds like an Enhancement request was entered, but didn't get enough votes.

<https://jira.atlassian.com/browse/JRACLOUD-77392>
Jira Mobile App Push Notifications
Asked by Nick Good:

Starting the night of 3/28/22, push notifications for the Jira Cloud app on my phone have stopped. Since then I have tried signing out and back in, toggling notification settings in the app + iPhone settings, and removing and reinstalling the app.

iPhone 12 Pro Max, iOS 15.3.1


Answers:
author: Hannah McKenzie
body: Hi [@Nick Good](/t5/user/viewprofilepage/user-id/4848342), this is currently under investigation, and will hopefully be fixed asap. Thanks for reaching out.

comments: author: Chelbi Saraniecki
body: Hi there -- are there any updates on this issue?


author: Jeff Howell
body: [@Hannah McKenzie](/t5/user/viewprofilepage/user-id/1164576) How much longer is this going to take to resolve? I rely on my app notifications and my workflow is suffering


author: Jeff Howell
body: Is anyone working on this solution? There has to be more than just two of us who are having issues with the Jira app not sending notifications on their devices.

comments: author: Chelbi Saraniecki
body: Hey Jeff, I don't work for Atlassian BUT it looks like they made some sort of update \& if you delete \& reinstall the app on your phone, it seems to be working!

<https://community.atlassian.com/t5/Jira-Mobile-Apps-discussions/Push-Notifications-to-IOS-Devices-Not-Working/td-p/1987367>


author: Jeff Howell
body: [@Chelbi Saraniecki](/t5/user/viewprofilepage/user-id/4865577) Great, thank you.

I just removed and reinstalled. We will see what happens.


author: Hannah McKenzie
body: Hi [@Jeff Howell](/t5/user/viewprofilepage/user-id/1284652), hopefully reinstalling the app has fixed this problem? Apologies for the inconvenience caused. Please reach out if you're still experiencing problems.


author: Jeff Howell
body: It's been almost 3 weeks for me and I am still unable to receive push notifications. I deleted the app and reinstalled. I am sure I am not the only one who relies on the app notifications to see when a response has been made to a support case. How much longer will this take to resolve?


Tags: app

cloud

mobile

notification
Chat
Asked by Robert H:

Is there any way to have a chat feature in the Jira mobile app without 3rd party apps?

We would like to be able to chat with our team who may be out in the field and have support questions. We currently use whatsapp but are trying to use Jira for everything.

The mobile app doesn't seem to have much functionality outside of commenting on projects. I don't think commenting multiple times back and forth on each issue is efficient for conversations but that could be one way to do this....


Answers:
author: Iryna Ihnatiuk _Appfire_
body: Hi [@Robert Hadley](/t5/user/viewprofilepage/user-id/4701494) ,

We have a great live chat app for Jira Service Management that you can use for internal and external communication. Take a look at [Chat for JSM](https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management?hosting=cloud&tab=overview) by Appfire, it should meet your needs.

Jira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.


author: Ste Wright
body: Hi [@Robert Hadley](/t5/user/viewprofilepage/user-id/4701494)

There's no native chat function in Jira Service Management, as far as I know.

Apps or integrations are your options here...

* Check out [Halp](https://www.atlassian.com/software/halp) (which integrates with Slack or Teams) - which can be [integrated with JSM](https://www.atlassian.com/software/halp/jira) to sync Jira tickets with chat conversations.
* There are also App options on the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=chat), alongside general integrations to popular chat platforms (Slack, Teams, etc).

Ste
I cannot open jira mobile apps
Asked by Jerry canlas esguerra:

How can I do to open jira mobile apps?


Answers:
author: Bryan Trummer - ReleaseTEAM
body: Hello [@Jerry canlas esguerra](/t5/user/viewprofilepage/user-id/4790464) and welcome to the Community. May I ask what type of instance your Jira is on Data Center or Cloud?
Is there a way to give users access to a private project from the IOS app?
Asked by Kirsti Griffith:

There does not seem to be a way to give users access to a private project from the mobile app. This seems like a big miss, since you can add users to the site, but cannot then add them to a private project?

Using Jira Work Management, Team-Managed projects. I am administrator on the project, as well as site admin.

IOS app is latest version (149.0.0)


Answers:
author: George.tait
body: Any answer to this yet? I am also administrator of a project board but cannot add new engineers to the project from iOS app v169.0.0.2799
Can I connect to a non-cloud Jira instance?
Asked by Owen Patrick:

Can I connect to a non-cloud Jira instance?

When I install Jira on my Android phone it starts to create a Cloud based Jira instance. What I want to do is connect to an existing version whith my phone rather than my computer.

Thanks.


Answers:
author: Rilwan Ahmed
body: Hi [@Owen Patrick](/t5/user/viewprofilepage/user-id/4773103) ,

There are two different apps. One is for Jira cloud and another one for [Jira server and DC](https://www.atlassian.com/software/jira/mobile-app/data-center-server) . Please check what app have you installed.

Please consider reading this document for using Jira Data Center and Server mobile app  
<https://confluence.atlassian.com/jirasoftwareserver/jira-software-mobile-app-966063511.html>
Why does the Jira app no longer mirror the desktop version?
Asked by Claudine Dendrinos:

I started using Jira desktop version in October 2021. Whilst trying to use it on my iPhone, I discovered there was an app version which I downloaded. I was very impressed to see the app mirrored the desktop version which meant I could complete tasks via the app when I'm not the in office. My boss also downloaded the app after my recommendation. However, in recent months, we can no longer view all the necessary details for the submitted tickets so the app is now useless.


Answers:
author: jack
body: Hi Claudine - thanks for using Jira Mobile, could you help us understand what features you are missing in the mobile app?

Cheers,

Jack - PM Jira Native Apps

comments: author: Claudine Dendrinos
body: Hi Jack - we have customised fields in the Service Desk to align with our complaint and enquiry form in the portal. Unfortunately, the only fields I can view in the app are from the 'Details' section on the right hand side of the web version and not the specific form details which appear in the middle of the web version. I hope I'm making sense!


author: jack
body: Hi Claudine - are you able to submit feedback in the app and we can follow up with this there. It will be easier for us to troubleshoot. Cheers Jack


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What "desktop version" do you mean?

comments: author: Claudine Dendrinos
body: Jira Service Management
MDM Intune configuration
Asked by Remigiusz Brzoza:

Hello, we are implementing SMobile in our company on iOS and Android mobile devices and I am preparing the configuration for this application. I want to add url to registration so user has to go enter manually. Could I please help with this topic? Regards


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you might be in the wrong place - you've not explained what any of this has to do with Jira, so we're not sure what you're asking about.

Could SMobile be using an Atlassian product for documentation or support? And you've clicked on "help with issue tracking system" instead of "help with SMobile"?

comments: author: Remigiusz Brzoza
body: Hello, thank you for the answer . We have a new MDM and when issuing a new device to an employee, we immediately install the SMobile application, in which we have to enter the ulr address for Jira Atlassian at the very beginning, unfortunately, users often enter it incorrectly and I would like this field to be automatically filled in by the configuration sent from MDM Intune, so I ask if anyone is . Regards


author: Nic Brough -Adaptavist-
body: Ok, that makes sense, but we can't help you.

This is a question for SMobile, not Atlassian - Atlassian can't possibly help a remote application user enter their addressing correctly in an application that isn't theirs! You'll need to ask how to set up your MDM to pre-fill the correct urls!
How to create new git branch from iOS Jira?
Asked by Wojtek Pilwinski:

Hello,

I am new here and new in Jira at all. My questions seems to be obvious, but I really can't find the answer i our Community. I also searched google.

There is nice feature in Jira website version that in issue settings I have option to create new branch on my Bitbucket repository.

But I can't find that feature in Jira iOS version.

How can I find it? Is there anything like that?

For any help great thanks in advance.

Best Regards


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Wojtek Pilwinski](/t5/user/viewprofilepage/user-id/2426165) ,

unfortunately that feature is not available on JIRA Mobile App. Please take a look here in order to retrieve all available features <https://www.atlassian.com/software/jira/mobile-app>

Fabio

comments: author: Wojtek Pilwinski
body: Hello Fabio,

great thanks for your reply, but as I told I am new in Jira and it looks like I just don't understand clearly the idea of Jira. But I am going to start separated thread about my doubts and ask for help.
I need to downgrade from 5 people to one person and a guest - how?
Asked by Mel Stibbs:

Hi, just downgraded from premium to standard for the 26/9/24 as I don't need the extras anymore.

Still being charged for 5 people and only need myself and one other.

Questions:

how do I downgrade the amount of people before the deadline

Can I have one guest with my trello or will I need to pay for two people

Thanks so much everyone


Answers:
author: Dave Mathijs
body: Hi [@Mel Stibbs](/t5/user/viewprofilepage/user-id/5598751) welcome to the Atlassian Community!

In Trello Standard, you'll be charged for each member of the Workspace.

So you'll need to de-activate product access for the users you don't need.

You can use [**Board guests**](https://support.atlassian.com/trello/docs/board-guests/) for guest access but pay attention, because you have **free guest** and **billable** guest accounts, see "Guest types and cost".

comments: author: Mel Stibbs
body: Thanks so much for this information Dave.


Tags: cloud

trello-cloud