SLAs stopped after Calander changed from a 9/5 to a 24/7
Asked by Rim Ben Rejab:

Hello guys,

A client that works in security asked me why when he changed the SLA calander from a 9/5 to a 24/7, the SLAs stopped working.

It seemed odd to m because normally, now the SLAs have more time to run.

I could not have a screenshot to show you due to confidentiality terms. :/

Does anyone have an answer or state the potential reasons why the SLAs stopped?

Thanks


Answers:
author: Lisa Forstberg
body: Seems odd. changing calendars should not trigger the SLA to stop. I don't recall ever having trouble with the existing SLA cycles if I change the calendar.

Many things may have happened at the same time. I would analyse start, pause and stop triggers in detail and check the history of a few example tickets to rule out any other action causing the SLA to stop.

I have seen, on few occasions, that the SLA clocks gets stuck. You can contact support to get help with recalculating the SLA or use this workaround to recalculate it

<https://confluence.atlassian.com/jirakb/slas-in-jira-service-management-are-missing-or-disappear-954252774.html>

comments: author: Rim Ben Rejab
body: thank you Lisa


author: Vitaly_Berezovsky_SaaSJet
body: Hi [@Rim Ben Rejab](/t5/user/viewprofilepage/user-id/5399850)

You can try our add-on [SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_SLAs-stopped-after-Calander-changed-from-a-9-5-to-a-24-7_20240626).

For each SLA Condition, you can add a specific **work schedule**.

Click the **Work schedule** dropdown in the **configuration menu** and select the "**+Add new** " option to add custom work schedules for different SLA configurations.

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/332162iEB4311DBD840955F/image-size/large?v=v2&px=999 "1.png")

Alternatively, in the left sidebar menu, you can scroll down to the **Work schedules** section and add a new calendar by clicking the **+Add New** or **Add** **Work schedule** option.

![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/332170i5DF92B9821147EB1/image-size/large?v=v2&px=999 "2.png")

Here, you can also select a calendar from the list configured before.

In the **Add work schedule**menu you can choose:

* **the name** of a schedule;

* **time zone;**

* the number of **working days**per week;

* the number of**working hours** per day;

* **breaks**for every day;

* length of **Business days** for SLA goals;

* the days when your team is on **holiday**.

The time that issue has spent in each status will be calculated according to your chosen calendar.

![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/332171iF131BCCBFD3EB4B4/image-size/large?v=v2&px=999 "3.png")

In order to set a 24-hour working schedule for all days, enable the checkbox before **24 hours a day** .  
To set the same breaks for all days, fill in the name field and **Add** a break.

![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/332172i6156C3F4363AA1D8/image-size/large?v=v2&px=999 "4.png")

You can set individual working hours and breaks for each day. To do this, enable the **Different work hours/breaks for each day** buttons.

![5.png](https://community.atlassian.com/t5/image/serverpage/image-id/332173iEBB99A217D8ACB5D/image-size/large?v=v2&px=999 "5.png")

Set the **Length of Business days** for the SLA goals time limit field. By default, **1 day (1d) equals 8 hours**, but you can change it from 1 to 24 hours.

![6.png](https://community.atlassian.com/t5/image/serverpage/image-id/332174iF43023C170FBD71A/image-size/large?v=v2&px=999 "6.png")

You can add, edit, or delete holidays from your calendar. The **Reset to defaults** button will reset all your changes to the add-on's default values. Click the **Save** button to save all your changes, or **Cancel** to leave the schedule unsaved.  
![7.png](https://community.atlassian.com/t5/image/serverpage/image-id/332175iD8D7466B3319627D/image-size/large?v=v2&px=999 "7.png")

At the left menu bar of **Configuration manager -- Work schedules,** you can view the full calendars list that has been created before. You can also **create new** , **copy,** and **delete** existing ones.

![8.png](https://community.atlassian.com/t5/image/serverpage/image-id/332177iE19B53BE8FFD5BF0/image-size/large?v=v2&px=999 "8.png")


Tags: cloud

jira-service-management

jira-service-management-cloud