Create / Complete button disappeared suddenly from Project boards
Asked by Arijit Biswas:

Hello,

Till Wednesday last week (11.09.24), we were able to create and complete sprints from backlog without any issue. However, when yesterday we tried to close the active sprint and open a new one, we found out that the 'complete sprint' and the 'create sprint' button has completely disappeared and we are not able to complete the current sprint and start a new one.

Can you please help? And this is not just affecting one project but multiple projects in our organization.

Kindly note that our unified scrum board draws stories from different other project boards and we have been working in this setup for years. But suddenly from this week we are seeing this issue.

Please find screenshots of missing create\\complete sprint buttons. Any quick help will be appreciated. Thanks in advance!

![Missing Create sprint button screenshot.png](/t5/image/serverpage/image-id/348060i5AB00DBF5495B635/image-size/large?v=v2&px=999 "Missing Create sprint button screenshot.png")![Missing Complete sprint button screenshot.png](/t5/image/serverpage/image-id/348061iBC1A7B6738183EA2/image-size/large?v=v2&px=999 "Missing Complete sprint button screenshot.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please go to project settings \>\> permissions. Make sure you have "Manage sprint" permission and also "schedule issue" permission.

comments: author: Mohanraj Thangamuthu
body: If the permission is fine, then go to "Configure board" \>\> "general settings". Check the projects in the board. Make sure you have above permission in all the projects shown on board general settings.

![Screenshot 2024-09-19 at 8.49.47?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348064iDF13C1BBEEA2BF77/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 8.49.47?AM.png")


author: Arijit Biswas
body: Hello [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) ,

Thanks for your reply, but I have checked both the points and I am the administrator of the project and below is the general settings which also looks good to me. As I am was mentioning this issue has suddenly occurred from this week and across projects and we have not changed any settings recently. Could this be some new release effects by atlassian? Also this is affecting the project boards where we have filters to draw stories from other project boards and it has been working since years.

![General Settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/348065iBA6D25A79FC5E5CD/image-size/large?v=v2&px=999 "General Settings.png")

Thanks


author: Mohanraj Thangamuthu
body: Thanks. Looking at the filter query on your board, this is not specific to one project and its global filter. Meaning you should have manage sprint permission in all projects in your instance. To workaround this, you can add required projects in this filter query.

"EDD Towers" = Education and projects in (A, B) Order by rank ASC


author: Mohanraj Thangamuthu
body: Possibly a new project got created in your instance and you don't have manage sprint permission on the specific project. Thanks


author: saqib abbas
body: It seems like this issue could be related to a permissions change or a recent update. Here's what you can try:

1. **Check Permissions:** Ensure your role has the necessary permissions to create and complete sprints in all linked projects[.](https://menuland.ph/mcdonalds-philippines-menu-prices/)
2. **Review Board Settings:** Verify if the unified board setup was accidentally altered.
3. **Recent Updates:** Check if there were any Jira or board configuration updates that may have impacted sprint functionality.

If the issue persists, reaching out to Jira support might be necessary for deeper investigation.


Tags: cloud

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