youngmon/atlassian-qna huggingface dataset:
Cannot reorder tickets on the board vertically
Asked by Mirela Todorova:

I noticed that when I created a new (kanban)board in my current project, I could not re-order tickets up and down the To Do column, to prioritize them.

Where can I fix this from ?


Answers:
author: Manoj Gangwar
body: Hi [@Mirela Todorova](/t5/user/viewprofilepage/user-id/5222282) ,

You need to enable the Ranking to move the tickets up and down on the board.

Only a Jira administrator or a board administrator can enable ranking. Enabling ranking adds ORDER BY Rank ASC to the filter's query.


Tags: cloud

jira-cloud
migration/hosting switch
Asked by Ashima Bhatia:

Hi team,

We're planning to host Jira and confluence data centers.

Kindly share relevant documentation which supports Jira and confluence hosting on AWS, Azure and GCP.

Kindly suggest which hosting would be better, where we will have Atlassian support as well, in case of any issues.

Thanks

Ashima Bhatia


Answers:
author: Sagar
body: Hi [@Ashima Bhatia](/t5/user/viewprofilepage/user-id/5010928) You can check the below documents for installing Jira Datacenter on the AWS, Azure, I didn't found the one for Google cloud but as these cloud hosting platforms are more or less have similar features for basic services for VMs, Database, Storage, Load Balancer, etc so you can check these to decide which hosting platform you want to get started with.

AWS is popular hosting platform so you can start with it, you can check the EC2, RDS, EFS, Application Load Balancer, etc services that are essential for the Jira Datacenter installation.

AWS

<https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-aws-938846966.html>

<https://confluence.atlassian.com/enterprise/deploying-enterprise-scale-jira-on-aws-a-step-by-step-guide-979435325.html>

<https://confluence.atlassian.com/adminjiraserver/administering-jira-data-center-on-aws-938846969.html>

Azure

<https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-azure-938846970.html>

<https://confluence.atlassian.com/enterprise/administering-jira-software-data-center-on-azure-969535567.html>

<https://www.atlassian.com/enterprise/data-center/azure>


Tags: jira-server

server
Time Spent Field Not Showing on Issues After Being Added
Asked by Henry Dean:

Hi, hoping someone can help and save me from insanity.

I have added the "Time Spent" field to our JIRA issue layout - both at the project level and by going into each issue type and configuring it that way - but not matter what I do or where I move it to on the issue layout the "time spent" field is just not being shown

![Screenshot 2024-06-18 at 09.33.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/330313i33B3582938D31119/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 09.33.14.png")

![Screenshot 2024-06-18 at 09.34.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/330314iD600264BA60B3278/image-size/large?v=v2&px=999 "Screenshot 2024-06-18 at 09.34.59.png")

I'd massively appreciate any help or guidance in resolving this issue - I want to track time spent on tickets so I can more easily produce time tracking reports in JIRA and I can't at the moment :(


Answers:
author: Chris_Sterba
body: [@Henry Dean](/t5/user/viewprofilepage/user-id/4588323) I dont think Sagar answered the question. I have the same issue.

The only workaround I can find is creating a dashboard and using the Filter Results to showcase the time spent.

Unless someone can assist, the Time Spent field appears on the issue layout, field config, and issue screen.

Anyone from Atlassian care to comment?


author: Sagar
body: Hi [@Henry Dean](/t5/user/viewprofilepage/user-id/4588323) In Jira Cloud, the "Time Spent" field (also known as "Logged Work") is a is part of the time tracking feature in Jira and it is shown in the work log tab in the activity section where comments, history is shown it is not like other Jira fields that will be shown on the Jira issue screen.

When Time Tracking is enabled in Jira site these fields are automatically get created.

Please check the below document for more details.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/>


Tags: cloud

jira-cloud
R4J is not exporting the Coverage view accurately
Asked by Vineet Kotian - admin:

Using the Export functionality of R4J the mappings from the coverage view are not accurately exported in excel. Sharing some examples below: For eg PLr-608 should be mapped to PLD-7 which then maps to DTC-50 starting from the same row but in the Excel export PLD-7 seems to appearing few rows below mapping to DTC-368 rather than DTC-50.  

Is this is a recent glitch? or is there an alternate way to export this view accurately?  

Let me know is more details are needed to address this concern.

![R4J View.png](/t5/image/serverpage/image-id/330303i131B1FC38F961053/image-size/large?v=v2&px=999 "R4J View.png")![R4J Export.png](/t5/image/serverpage/image-id/330302i27FC72A7F8EAE258/image-size/large?v=v2&px=999 "R4J Export.png")


Answers:
author: Niel Amar A Flores
body: Hi [@Vineet Kotian - admin](/t5/user/viewprofilepage/user-id/5473928) , this seems like a bug on the export.

To help you further, can you create a support ticket on our [service desk](https://easesolutions.atlassian.net/servicedesk/customer/portal/2)?

Niel

comments: author: Vineet Kotian - admin
body: Thanks [@Niel Amar A Flores](/t5/user/viewprofilepage/user-id/1148250)   

Created EASE-19250 to track this bug.


Tags: cloud

jira-cloud
JQL to see assigned issues to the sprint after the sprint has started
Asked by BenWade:

Hi everyone,  

is there a way to see all issues that have been assigned to a specific sprint after the sprint has started? Or maybe JQL to see issues where the 'Sprint' field has been updated after a certain date e.g., june 6  

Let's say, we have project ABC, we have sprint called SprintABC  

<br />

#jirapremium  
#jiracloud

#companymanaged

JQL to see issues where the 'Sprint' field has been updated after june 6


Answers:
author: Kristian Walker _Adaptavist_
body: Hi Ben,

I believe you will need a plugin to see issues added to a sprint after it has been started.

The[ScriptRunner for Jira Cloud](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview) or[Enhanced Search for Jira Cloud](https://marketplace.atlassian.com/apps/1221331/enhanced-search-jql-subqueries?hosting=cloud&tab=overview) plugins offers the **addedAfterSprintStart()** JQL function as documented [here](https://community.atlassian.com/t5/Jira-questions/JQL-to-see-assigned-issues-to-the-sprint-after-the-sprint-has/qaq-p/2729463) that would help to achieve your requirement.

Regards,

Kristian

comments: author: BenWade
body: Enhanced Search for Jira Coud worked. I could not find out of the box solution. Maybe someone knows if it is possible to achieve it using Jira's native functionality.


author: Kristian Walker _Adaptavist_
body: Hi Ben,

I am glad Enhanced search solved your requirement.

Could you please ark the answer as accepted, so that other users know this is a valid solution?

Regards,

Kristian


author: Charlotte Santos -Appfire-
body: **Hi [@BenWade](/t5/user/viewprofilepage/user-id/5253602)**

I'm Charlotte, a support engineer at Appfire and I'm here to help you.

Unfortunately, natively, you'll not be able to do it dynamically.

In the app where my team works, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use this query to get all issues that have been added to a sprint after it has started:

```
issue in addedToSprintAfterStart("ABC board", "SprintABC")?
```

Please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.

We'll be happy to help you! ?


author: Bill Sheboy
body: Hi [@BenWade](/t5/user/viewprofilepage/user-id/5253602)

Do you need a list of the issues or to just see which issues were added / removed after the sprint started?

If you just need to see them, please check the Sprint Report or Burn Charts to check the scope change.

Kind regards,  
Bill


Tags: cloud

jira-cloud
Tempo Timesheets: User can edit worklog without granted permission
Asked by Konstantin Iakovlev:

Hello everyone.

Users with team permission "Manage Team Worklogs" have permission to edit all worklogs of team users in project via Tempo Timesheets without granted project permissions "**Edit All Worklogs** " and "**Edit Own Worklogs**".

How this can happen? I can't find any information and it's seems to be a bug.

Details are in attach - user can't edit worklog in WorkLog tab, but can edit worklog in Tempo view.

Timesheets version - 15.2.0

Jira version - 8.13.18

![image-20240617-204846.png](/t5/image/serverpage/image-id/330301i4F767A9D8373D279/image-size/large?v=v2&px=999 "image-20240617-204846.png")


Answers:
author: Susanne
body: You might also want to take a look at the Tempo documentation for the Team Permissions:   
<https://help.tempo.io/timesheets-dc/latest/team-permissions-tempo-server>

comments: author: Konstantin Iakovlev
body: Hello Susanne!

The problem is that team permission "Manage Team Worklogs" gives user with this permission to create, edit and delete at once. But I need to restrict only editing permission for everyones including users with team permission "Manage Team Worklogs".  
It would be great to split "Manage Team Worklogs" onto three separate permission: create, edit and delete.


author: Susanne
body: This can only be done by using the JIRA project permissions.   

Instead of giving team members the "Manage Team Worklogs" permission, you can give them the projects permissions to "Edit own worklogs" and/ or "Edit all worklogs" (similar with the Delete own/ Delete all worklogs) and the "View worklogs" permission.   

Please note that the Edit all, Delete all and View worklogs permission will also give users access to to worklogs that are not made by their team members.  


author: Vronik
body: Hi,

Look at this, I can probably help you

<https://community.atlassian.com/t5/Jira-Service-Management/Tempo-Restrict-users-from-editing-worklog-entries/qaq-p/1482370>

comments: author: Konstantin Iakovlev
body: Hello Vronik!

Unfortunately it doesn't help(


Tags: jira-server

server
Best practices to manage Epics
Asked by roy adams:

In Jira,  
The backlog view won't show Epics (unless you click the epic tab).  
It makes sense, in a way, because the tickets are organized by sprints (and Epics can take number of sprints to complete, so no point in assigning a sprint to an epic).  

But - if I leave my Epics without a sprint, how do you avoid a situation where you end up with open Epics, and all the tickets under those epics are already closed?  

what's the best practice in this scenario?  

Thanks

Roy


Answers:
author: YY Brother
body: Hi [@roy adams](/t5/user/viewprofilepage/user-id/5523045)

Welcome to our Community.

Do you need to auto close the Epic once all its child issues are closed? If so, I think jira automation will help you with it.

Thanks,

YY?

comments: author: roy adams
body: Thank you YY. Closing epics automatically could cause unintended consequences (let's say all child tickets are closed, but the epic should stay open because more tickets are about to be added to it).  

To resolve this, I won't assign sprints to Epic, and have it as part of the PI planning process to find open epics with no child tickets and close them. There's room for error in this process (epics get missed and stay open) but it's good enough.


Tags: cloud

jira-cloud
Why can't I see some issue types when creating an issue from the Backlog
Asked by Scott MacKenzie:

I have a Company Managed Project and I have created new issue types and setup my issue hierarchy as per the image below:

![Screen Shot 2024-06-11 at 11.50.45 am.png](/t5/image/serverpage/image-id/330295iB7CBDA85D7F6E12D/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 11.50.45 am.png")

When I create an issue from the backlog I can not see all issue types in the list:

![Screen Shot 2024-06-18 at 4.43.07 pm.png](/t5/image/serverpage/image-id/330296iEE3BBDAC6D1097C8/image-dimensions/326x499?v=v2 "Screen Shot 2024-06-18 at 4.43.07 pm.png")

How can I configure my project to show the issue types relevant to the board I am on when creating an issue from the backlog?


Answers:
author: Susanna Babayan
body: have you checked if they're standard issues types? are the associated to the project?

comments: author: Scott MacKenzie
body: Hi [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208) they are not standard issue types, I have created new issue types and categorised them as Level 1 issue types in the issue type hierarchy.  

And yes I have associated them in the projects scheme as per the below:

![Screen Shot 2024-06-19 at 11.57.46 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/330500i377D484334E3066E/image-size/large?v=v2&px=999 "Screen Shot 2024-06-19 at 11.57.46 am.png")

Are there other areas I need to configure.


author: Susanna Babayan
body: what about the "Create" button? can you create those issue type issues?


author: Scott MacKenzie
body: Hi [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208) yes I can select them in the main Create button. See below:

![Screen Shot 2024-06-20 at 12.21.16 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/330723i013B776AEFC47B74/image-dimensions/500x732?v=v2 "Screen Shot 2024-06-20 at 12.21.16 pm.png")


author: Susanna Babayan
body: can you check if the filter in your board includes those new issue types as well?


author: Scott MacKenzie
body: Hi [@Susanna Babayan](/t5/user/viewprofilepage/user-id/5096208) yes they are included in the board filter:  
![Screen Shot 2024-06-24 at 11.34.49 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/331308i7FF173CFD70CE255/image-size/large?v=v2&px=999 "Screen Shot 2024-06-24 at 11.34.49 am.png")


Tags: cloud

jira-cloud
Hello, can you please help me? I have to create a JQL query for this Requirement
Asked by Sara P:

Hello, can you please help me? I have to create a JQL query for this Requirement:

It is possible to see how many hours have been advertised (for a position) in a certain period of time.


Answers:
author: Azad Bangladeshi
body: I need a job. Please help me.


author: Susanna Babayan
body: can you please clarify? maybe sharing some screenshots might help...

comments: author: Sara P
body: How can you summarize the total hours in JQl query?


Tags: jira-unknown-hosting-type

unknown-hosting-type
Not possible to add user to board and correct project
Asked by Lena Sj?lin:

Hi!   
My first question in this community and I hope someone can give me an explanation why it's working like this.   

We have a project PMO Finance (PF) that has a board that shows issues from two different projects, PF and FSSCPM.

When we try to add user to that board/project (by pressing the + sign in picture below), the user is added to the other project, not the project where this board is located.

![Add user to board and project.png](https://community.atlassian.com/t5/image/serverpage/image-id/330291iD3604C78D7C11E29/image-size/large?v=v2&px=999 "Add user to board and project.png")

The board filer looks like this:

![board filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/330290i90A3CD0C375BB3CC/image-dimensions/243x130?v=v2 "board filter.png")

Why is user added to FSSCPM project instead of PF?   
Is there anything I can do so it works like we would like it to?


Answers:
author: Susanna Babayan
body: can you try to add them via project settings \> people ?

comments: author: Lena Sj?lin
body: Yes, adding them from People is working. I just want to understand why it's not working from the board.  
For new people in Jira I believe it's easier for them to just press the + sign. And I assume I will get this question again so I thought I try to find out the answer.


Tags: cloud

jira-cloud
Can we Restrict agents for Queues
Asked by B Sunil Kumar:

I have Different Queues in Single project, i need to Restricts agents based on Queue( i mean only particular agent need to see his own queue no others)


Answers:
author: Pavol Go?al
body: Hello,

you will need an add-on for that or a simple workaround might be using issue security on issues. Check [this thread](https://community.atlassian.com/t5/Jira-Service-Management/User-rights-on-queues/qaq-p/2030175) for mor information.


Tags: cloud

jira-service-management

jira-service-management-cloud
As Jira System Admin I am not able to see list of all filters
Asked by Preeti Yadav:

Hi Team,

I am Jira system Admin, still I am not able to see list of all filters in Jira

SHARED ITEMS

* [Filters](https://d3.ce.capgemini.com/jira/secure/admin/filters/ViewSharedFilters.jspa)

I am able to see all the Dashboards but not able to see Filters.

Please help

Thanks!


Answers:
author: Trudy Claspill
body: Hello [@Preeti Yadav](/t5/user/viewprofilepage/user-id/4979798)

How have you determined that there is a filter that exists that is not in the list?

comments: author: Preeti Yadav
body: Hi ,

All the filters were visible but from last week not able to find all filters.

No idea why this is happening

Thank You!


author: Trudy Claspill
body: Hello [@Preeti Yadav](/t5/user/viewprofilepage/user-id/4979798)

Can you provide some evidence for us to examine?

Can you generate a screen image of a saved filter that another user can see, and then screen images showing that when you search for it in Manage Filters it is not found?


Tags: data-center

jira-data-center
How delete email report
Asked by S?verine B_:

J'ai cr?? un nouveau rapport email a une nouvelle heure qui me convient mieux.

Comment supprimer le premier rapport email ?


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@S?verine B_](/t5/user/viewprofilepage/user-id/5264161) !  
You may go to Automation--\> Email reports --\> View my email reports and from this place you can hit the button to delete the one you don't want to have:  
![Zrzut ekranu 2023-07-10 123418.png](https://community.atlassian.com/t5/image/serverpage/image-id/267720i2A934C5C641630AA/image-size/large?v=v2&px=999 "Zrzut ekranu 2023-07-10 123418.png")

comments: author: S?verine B_
body: Thanks.

Is it possible on mobile apps ?

I dont find this parameter in differents menus.


author: Justyna Gdowik _ Deviniti _
body: [@S?verine B_](/t5/user/viewprofilepage/user-id/5264161) From the mobile app no, but you can log in to Trello by mobile browser - it's kind of workaround if you can't access it other way.

If it's an answer you were looking for, click a button to accept this answer, so it won't be shown as unanswered. However, you may still leave it open, so that maybe someone else will post their answer :)  
Have a nice day!


author: S?verine B_
body: Merci vraiment.
How can we pay for standard licens for one user?
Asked by Anja:

Dear All,

I would like to upgrade to the standard version in our Workspace, named PNV. As the only user, Anja Zoren?, I am unable to choose one license as the system is offering me three licenses.![Trello.PNG](/t5/image/serverpage/image-id/267709iB4255936A2381A4F/image-size/large?v=v2&px=999 "Trello.PNG")

Thank you for your help in advance,

Anja Zoren?


Answers:
author: Dreamsuite Mike
body: Hi [@Anja](/t5/user/viewprofilepage/user-id/5264126)

This means you have in your workspace 3 workspace members or multi-board guests.

Check by going to the Members section of your workspace. If you're looking at just having 1 licence, make sure you have only 1 workspace member and that everyone else is a single board guest

![Screenshot 2023-07-10 105618.png](https://community.atlassian.com/t5/image/serverpage/image-id/267710i05A2273839073DD6/image-size/large?v=v2&px=999 "Screenshot 2023-07-10 105618.png")

<https://support.atlassian.com/trello/docs/board-guests/>

comments: author: Anja
body: Thank you. But I already checked - it is just me. Please see the picture. ![1 member.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/267726i79B83B30D6C0D553/image-size/large?v=v2&px=999 "1 member.PNG")


author: Dreamsuite Mike
body: Click on the guests tab on the left side, if you have anyone listed as a multi board guest, that will be chargeable
Best add on for quotation's and profit showing
Asked by Paul Bunting:

Hi,

Would anyone be able to point me in the right direction of an "add-on/power up" to my existing Trello board that allows me to add in "buying in costs and sell on costs to produce profits margin against quotations sent to customers?

Thanks in advance


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Hello Paul,

me and my team develop the budgeting Power-Up which can provide you with this functionality. We're not live yet but we'll be happy to give you the access to beta version and listen to your feedback.

If you're interested, let me know via email tymzap@gmail.com.

Best regards


author: Dreamsuite Mike
body: Hi [@Paul Bunting](/t5/user/viewprofilepage/user-id/4541652)

If you use Trello Premium, you can do this using twoTrello features :

1. Custom fields
2. Trello automation

<https://support.atlassian.com/trello/docs/working-with-custom-fields/>

As an example for % profit, have custom fields **Buy Price** , **Sell Price** , **Profit**

Automation:
> When custom fields "Buy Price" and "Sell Price" are set, set the custom field "Profit" to (({{%Sell Price}} - {{%Buy Price}}) / {{%Sell Price}})) \* 100
Default cover
Asked by Alexander Lifshitz:

1. How do I make the right cover as default, the one that has the text inside![16889703897582483665844302886949.jpg](/t5/image/serverpage/image-id/267662i74B8EBF5653D3D51/image-size/large?v=v2&px=999 "16889703897582483665844302886949.jpg")


Answers:
author: Dreamsuite Mike
body: You can't set this as default but you could create cards from template or copy cards that already have the card cover set to be able to make this your 'default' option
can you have multiple staff on the same card on different lists on the same board , Trello
Asked by Margo Goodsell:

Hi. I want on one board to share with staff a card with multiple agents all working on the same card . Im on the free version and don't mind paying a little but not as much as Unito. Margo


Answers:
author: Dreamsuite Mike
body: Hi [@Margo Goodsell](/t5/user/viewprofilepage/user-id/5263741)

I am not 100% sure what you mean but I can't see why you couldn't get this on the free version. You can just add the required members to the board and/or cards...

If I have misunderstood the issue, it is worth taking a look at something like [Hipporello service desk](https://trello.com/power-ups/5dd670e21b2a8973687ca15a/hipporello-service-desk) [@Hipporello](/t5/user/viewprofilepage/user-id/3737069)
Trello Calendar
Asked by Mike Christophe:

I am currently using Trello to enter clients and their location. I enter the dates to visit the client and have the calendar synced to my google calendar. When a client cancel or change, i cannot edit the card in the google calendar. I can only edit in Trello.

How can I edit a card on my google calendar? It shows me that this calendar is a read only.


Answers:
author: Dreamsuite Mike
body: [Cronofy](https://trello.com/power-ups/5a1d81359fcdfd9011c0a698/cronofy) power-up can enable this...