youngmon/atlassian-qna huggingface dataset:
Sync kanban boards between Jira and JA
Asked by Abhinav Reddy:

Hello,

We are trying to sync kanban work between Jira and JA. I'm aware that when we create a board in JA using board ID, JA will create a scrum team and team room with respective sprints in JA. My question is, will JA also create a respective Kanban board if we create a board using Jira Kanban board ID in JA? If not, how to sync kanban board created in Jira to JA?

Thank you.


Answers:
author: Rich Sparks
body: When you add a board to Jira Align (via Administration \| Jira Management \| Jira Boards) that will set up a new team in Jira Align.

One team in Jira Align will be matched up with one board in Jira.

If the team is a Kanban team, and isn't using sprints, when you add that team's kanban board into Jira Align, you can also specify that team is a Kanban team. That way, Jira Align won't try to line up sprints, will track dependencies by dates instead of sprint boundaries, and will track the team's throughput differently than if it were a Scrum team.

This Community article explains a bit more: <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Syncing-Kanban-Teams-from-Jira/ba-p/1261961>

And this Help article explains a bit more about how Jira Align accommodates Kanban teams: <https://help.jiraalign.com/hc/en-us/articles/360024712994-10X-Kanban-Teams-Overview-Jira-Align-Labs->
Where can I find technical and support info for Jira Align?
Asked by Rob Horan:

I am trying to find the Jira Align SEN and technical contact and cannot seem to find that information or any documentation online about how to get this information. Can someone assist?


Answers:
author: Heidi Hendry
body: Hi Rob,  

Shawn is correct:  
**Documentation:** [https://help.jiraalign.com](https://help.jiraalign.com/hc/en-us)  

**Contact Technical Support:** <https://support.atlassian.com/>

<br />

<br />

And you can find your Jira Align SEN by checking:  
Administration \> Version \> Support Entitlement Number![sen.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/181898i9D4B8E7C370F29A3/image-size/large?v=v2&px=999 "sen.PNG")

Regards  
Heidi

comments: author: Rob Horan
body: Thanks - where can one find the technical contact for this product? I am asking these questions on behalf of another, and they are not seeing it in My Atlassian.


author: Heidi Hendry
body: This is sounding like an end-user who wants to know who is supporting JA in-house?  

You or the person you are trying to help should probably just log a support ticket for Atlassian Support. We can reach out to the right person on their behalf.  


author: Rob Horan
body: Hi Heidi,

Not the case. Would prefer not to discuss details in an open forum, but would be happy to in an email exchange if possible.


author: Heidi Hendry
body: Hi Rob,  
You can drop me an email. My first initial, followed by my surname [@atlassian](/t5/user/viewprofilepage/user-id/62094).com  

Please include your company name, and your Jira Align URL in the email and we can take it from there.  

<br />


author: Shawn Kessler
body: Rob, you can access the Jira Align online Help Center here: <https://help.jiraalign.com/hc/en-us>

There are links in the footer with contact info.

If you need technical support for your product, use <https://support.atlassian.com/>

Shawn

comments: author: Rob Horan
body: Thanks Shawn,

Appreciated, but I checked there and could not find the instructions on accessing either the SEN or how to find the technical contact.


Tags: cloud

sen
I have some queries related to Jira align
Asked by Sattar Baig:

I have some queries related to Jira align

* Jira Align may support more than 8 custom fields?
* how much Webhook support available in JIRA Align?

BR,

Sattar


Answers:
author: Philipp Barry
body: Hi [@Sattar Baig](/t5/user/viewprofilepage/user-id/4421830)  

Please find answers to your questions in the Jira Align documentation.  

Concerning custom fields: <https://help.jiraalign.com/hc/en-us/articles/360041832653-10X-Configure-Default-and-Custom-Fields>  

Please note that custom fields currently can only be displayed on the detail view of the respective object.  

Concerning external integrations, Jira Align offers a REST API: <https://help.jiraalign.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0>  

Have a great day!  

Best regards  

Philipp

comments: author: Sattar Baig
body: Hi Philipp,

Thanks for your quick response

I have small query related to webhooks

* Does Jira align support webhooks like Jira software?

BR,

Sattar


author: Philipp Barry
body: Hi Sattar,   

currently, Jira Align does not support webhooks.  

Best regards  

Philipp


author: Sattar Baig
body: Hi Philipp,

Thankyou for sharing your Answer

BR,

Sattar


Tags: custom-field

webhook
JIRA Align queries
Asked by Radhika R:

Are there Webhook support in Jira Align? Are there any restriction in the number of custom fields in Jira align ?


Answers:
author: Philipp Barry
body: Hi [@Radhika R](/t5/user/viewprofilepage/user-id/1437561)  

Please find answers to your questions in the Jira Align documentation.  

Concerning custom fields: <https://help.jiraalign.com/hc/en-us/articles/360041832653-10X-Configure-Default-and-Custom-Fields>  

Please note that custom fields currently can only be displayed on the detail view of the respective object.  

Concerning external integrations, Jira Align offers a REST API: <https://help.jiraalign.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0>  

Have a great day!  

Best regards  

Philipp


Tags: webhook
How to contact Atlassian sales team?
Asked by LAXMI ABHINAV REDDY ARAE:

Hello,

May I please know how do we contact/schedule a call with Atlassian sales team for Jira Align pricing and discussing requirements?

Thank you.


Answers:
author: Pramodh M
body: Hi [@LAXMI ABHINAV REDDY ARAE](/t5/user/viewprofilepage/user-id/1696538)

Reaching out to a partner would be great here if you need to get the discussion started!!

Find the enterprise/platinum partner near you and they will be able to help you

Here's the link

<https://partnerdirectory.atlassian.com/>

Thanks,

Pramodh

comments: author: LAXMI ABHINAV REDDY ARAE
body: Hello [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)

Thank you for the response! Do I have to reach out to Atlassian partners and not Atlassian directly to purchase Jira and Jira Align licenses?

Thank you.


author: Pramodh M
body: [@LAXMI ABHINAV REDDY ARAE](/t5/user/viewprofilepage/user-id/1696538)

Through Atlassian Partner it will be easy!!


Tags: jira
If a Story not competed in a Sprint & moved to a subsequent Sprint; Is it tagged with both Sprints?
Asked by Vinay Sharma:

We have Jira Align and Jira integrated. Using Jira at Team level and using Jira for creation/updating Stories and initiation/closure of Sprints.

If a Story not competed in a Sprint \& moved to a subsequent Sprint; does it tagged with both Sprints in Jira Align similar to Jira?

Or is there a way to find in Jira Align if a Story or a defect not completed in the initially planned Sprint and moved to a subsequent Sprint; pls. suggest.


Answers:
author: Rae Gibbs
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) Jira Align does not add sprints to team-level work items the same as Jira. It simply replaces. You could look in the Audit Log of that work item, but there is no supporting report to record the movement.

To add, when moving a story from one sprint to another in Jira, we do recommend that it is first moved to the backlog before moving it to the next sprint. Since Jira supports the adding of the sprint, the sprint may then not properly update on the work item in Jira Align. It may leave the original sprint and there will then be an out of sync between Jira and Jira Align.

Here is an [article](https://community.atlassian.com/t5/Jira-Align-articles/Jira-Integration-Sprint-Best-Practices/ba-p/1907564) that talks about that.

comments: author: Vinay Sharma
body: Thanks [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218) It helps!
How can I add multiple tags when using a single selection filter?
Asked by Razy Kased:

How can I add multiple tags when using a filter? I'd like to be able to filter, at time, using multiple tags to narrow my search for Features.

I haven't found any documentation that has helped and I've tried using separators (e.g. semicolon, commas etc...) with a tag filter box but that hasn't worked as I haven't been able to return results except when using a single tag in the filter. My only alternative when using Jira Align is that I try to using multiple selection of existing fields that help narrow my selection.

Any idea if possible, if so can you share what has worked?

<br />

<br />

![jiraalignfiltertags.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/179540i07C5F762F29DA6CA/image-size/large?v=v2&px=999 "jiraalignfiltertags.PNG")


Answers:
author: Allan Maxwell
body: It works for me in the Grid View of Features. Just use "Contains" and use commas to separate. See pics.

![Screen Shot 2022-01-24 at 3.52.12 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/179553iCC7A2BFFC833576F/image-size/large?v=v2&px=999 "Screen Shot 2022-01-24 at 3.52.12 PM.png")![Screen Shot 2022-01-24 at 3.50.24 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/179551i61C4B38218908A74/image-size/large?v=v2&px=999 "Screen Shot 2022-01-24 at 3.50.24 PM.png")![Screen Shot 2022-01-24 at 3.49.45 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/179552i9FF4A77917C08D04/image-size/large?v=v2&px=999 "Screen Shot 2022-01-24 at 3.49.45 PM.png")

comments: author: Rae Gibbs
body: [@Razy Kased](/t5/user/viewprofilepage/user-id/3210613) I stand corrected. Thanks [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) ! I didn't realize that worked with tags.


author: Allan Maxwell
body: [@Rae Gibbs](/t5/user/viewprofilepage/user-id/3554218) you were correct in that it does not work from the little, quick-search box ...you have to go into "Filters". So we are both correct.


author: Georgi Gogichev
body: [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714)Is there a reason why your tip works for "Tags" but not for "ID"? It?s only the "contains" function? Is there a way I can use a multiple selection for fields that doesn?t support the "contains" function?


author: Rae Gibbs
body: [@Razy Kased](/t5/user/viewprofilepage/user-id/3210613) Thanks for your question! The functionality that you are looking for is not present in Jira Align. It is not possible to filter by multiple tags in Jira Align such as the Features Grid. We have seen requests from customers for more advanced queries in our in-page filters that support "and" and "or" commands but nothing has been implemented to date. If you have a strong interest in this ability, I suggest you submit an idea to the ideation portal.

<https://community.atlassian.com/t5/Jira-Align-articles/A-guide-to-Jira-Align-s-Ideation-portal/ba-p/1309475>


Tags: filter

tag
Is there a way to know how many licenses are there in a Jira Align instance and how many being used?
Asked by Vinay Sharma:

Is there a way to know

1) how many licenses are there in a Jira Align instance

2) and how many being used \& who are the users, which are consuming these?

Administration\>People\>Apply Filters allows to filter deactivated User but it does not provide data for the above queries. Pls. share related article/writeup.


Answers:
author: Heidi Hendry
body: ### How to count Licenses
Step 1 - Export the user list {#toc-hId-1312610759}

Find the user list and export it  
Administration \> People \> More Actions \> Export

### Step 2 - Identify the default Role for the Connector {#toc-hId--494843704}

Administration \> Jira \> Jira Setup \> Default System Role for New User(s)  
(It's usually "Team Leads or Team Members")

### Step 3 - Remove any Atlassian Users {#toc-hId-1992669129}

Open the spreadsheet file and identify any Atlassian Users by their email address [@atlassian](/t5/user/viewprofilepage/user-id/62094).com  
Remove them from the file  
(Note: For security reasons we recommend that Atlassian users are always **deactivated** unless they are actively assisting you or your colleagues. Check column "Active User" and ensure they are set to "Deactivated")

### Step 4 - Check the Roles {#toc-hId-185214666}

If you are comfortable with Pivot tables, then use a Pivot table to analyse the data.  
Otherwise, use Filter/Sort.

### Step 5 - Integrated User Licenses {#toc-hId--1622239797}

Count the users with the Role from Step 2,   
Those are your Integrated User Licenses.

### Step 6 - Full User Licenses {#toc-hId-865273036}

Count all the other Roles.  
Those are your Full Licenses.

### Notes: {#toc-hId--942181427}

* Integrated Users do not need to be logging in for them to count -- they count as an Integrated User regardless of login activity.
* An account dedicated to only API uses a Full license

comments: author: Vinay Sharma
body: Thanks [@Heidi Hendry](/t5/user/viewprofilepage/user-id/4310371) [@Paul Flynn](/t5/user/viewprofilepage/user-id/3805902) for the detailed response!


author: Paul Flynn
body: 1) Administration\>Support\>Version

There will be a line that says something like this: Users: full=100 integrated=400

comments: author: Heidi Hendry
body: This is absolutely correct.


author: Paul Flynn
body: 2) The second part isn't as simple. I've found the easiest way to determine this is to export all the users and sort them by role. You have a default role for integrated users (often Team Lead, Team Member, or Default). Once the users have been exported into excel, I look at the number of Integrated users and then the subtract that number from the total.

Administration\>Access Controls\>People

More Actions\>Export


Tags: cloud
How do I make a created Board available within Gadgets?
Asked by Dianna Bass:

How or why do the boards for DCKP not show within the gadgets available within JIRA Align. I normally would be able to select a board but currently not showing for the gadgets.

Board: CDAR - CDLAC_Main

Type: Kanban

JIRA name: DCKP (Service Complaint)


Answers:
author: Philipp Barry
body: [@Dianna Bass](/t5/user/viewprofilepage/user-id/4715361)   

Hi and welcome to the Atlassian Community!  

You are asking a question very specific to your organizations Jira Align environment with very little context. Have you tried reaching out to your organizations Jira Align support \& administration team?


Tags: cloud

gadget
Why is Links tab seen in Story but not in higher work items (Feature, Epic, Theme etc) ?
Asked by Binto Kurien:

I have turned on "Enable Item Link" in the administration and also turned on Program-\>Manage-\>Work Items Link for the role.

However, though I see the tab "Links" for stories, I dont see the "Links" tab for any other work items like Feature, Epic, Theme etc).

Is there any other toggle or setting to be turned on for these other work items to show "Links" tab ?

See the story screenshot and a Feature (renamed as Jira Epic in our instance).

![Story_LinkTab.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/179504i444C6AADB1980914/image-size/large?v=v2&px=999 "Story_LinkTab.JPG")![Feature_No_LinkTab.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/179505i67450AEEB13FFAD1/image-size/large?v=v2&px=999 "Feature_No_LinkTab.JPG")


Answers:
author: Jennelle Stearns
body: [@Binto Kurien](/t5/user/viewprofilepage/user-id/4656891) Open up a Jira Align Support ticket and ask the team to enable master toggle 32. Once that is enabled, you should see the links tab for features and above.


author: Binto Kurien
body: .


author: Allan Maxwell
body: I cannot reproduce this. Maybe clear the browser cache?

comments: author: Binto Kurien
body: Nope. Clearing browser cache did not help. Tried in two different browsers (Chrome \& Edge). My colleague also sees the same behavior.

The fact that you are able to see the "Links" tab in your instance and we cannot in our instance, deepens my suspicion that it has to do with some setting in our instance. But have done the two settings given in the documentation


Tags: link
Which is the appropriate report in Jira Align to know when a Feature would be completed?
Asked by Vinay Sharma:

Which is the appropriate report in Jira Align to know when a Feature (Jira Epic) would be completed for the following scenarios:

1. A Feature (Jira Epic) has Stories from a team only

2. A Feature (Jira Epic) has Stories from multiple teams; pls. suggest.


Answers:
author: Derek Huether
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468), I would recommend using the Program Board, though others out there may prefer another visualizations or reports. If you navigate to the Program Board, you can see when functionality will be delivered at various points of the upcoming or current time period.  

1. A Jira Epic, with stories from a single team, will appear in the designated team swimlane and will appear in the sprint column when the last story is scheduled to be completed.  

2. A Jira Epic, with stories shared by multiple teams, will appear in multiple swimlanes. The respective rectangle (Jira Epic) will appear in the sprint column when the last of that team's story commitments will be completed.   

Based on the screenshot below, you can see this Jira Epic is a shared commitment between Team Baltimore and Team Cowboys. They are both forecasting to complete their stories in S27. Unfortunately, the Jira Epic is blocked (red rectangle) because of a blocked dependency on Cowboys (red chevron).  

![Screen Shot 2022-01-23 at 11.27.54 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/179277i21C4D6FDD6DF23FF/image-size/large?v=v2&px=999 "Screen Shot 2022-01-23 at 11.27.54 AM.png")


Tags: cloud
How do I set "done" status
Asked by Mateusz Czuchrak:

Hi,

I've noticed that some of my task have status "done" under the "resolution" column. I've read the forum and found out that the "resolution field" must be filled during a transition in order to aquire this status.

The problem is, I don't have this field, nor can I add it to issue layout in the setting.

Where can I find it?

<https://prnt.sc/26fjkmq>

<https://prnt.sc/26fjbx6>


Answers:
author: Philipp Barry
body: Hi [@Mateusz Czuchrak](/t5/user/viewprofilepage/user-id/4646498) ,  

The Jira admin of your instance should be able to help you with this request. If they need some guidance, the following Jira knowledge base article should give them an idea what to do: <https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-server-720634253.html>  

Best regards  

Philipp
Kanban boards
Asked by LAXMI ABHINAV REDDY ARAE:

Hello,

Does work items(stories or epics) in Kanban boards in Jira Align tie back to Jira work items(stories or epics)?

In other words, does the Jira existing story imported to Jira Align kanban board gets impacted in Jira when I change the status or details of the story in Jira Align kanban board?

We are trying to understand more on how kanban boards interact with Jira. Kindly help us understand better.

Thank you.


Answers:
author: Rae Gibbs
body: The Backlog Kanban boards found in Jira Align are based on the Jira Align State or the Jira Align Process Step (if enabled and configured). The States and Process Steps are mapped with the Statuses in the Jira Workflow. If the configuration of the Jira connector is set to sync stories or epics bi-directionally, then yes, updating one of these work items in Jira Align will in turn update the Status in Jira. Since teams mostly manage their work in Jira, it is not uncommon to see at the story level where only a uni-directional sync from Jira to Jira Align is configured in the Jira connector. In that case, if you made an update to a story in Jira Align, it would not sync over to Jira. If you are not the Jira Align Admin, you would need to check with your JA Admin to know if bi-directional syncing is supported. When the following is set to "Yes", updates made in either tool with back to the other. When the following is set to "No", then updates made in Jira Align will not sync to Jira. It is possible for these to be set differently.

![Screen Shot 2022-01-18 at 10.34.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/178300i3FFCF84E8CC0A360/image-size/large?v=v2&px=999 "Screen Shot 2022-01-18 at 10.34.48 AM.png")


author: Robert Wen_ReleaseTEAM_
body: Based on your elaboration of your question, basically, if you've synchronized your team's work to Jira Align as a Kanban board, then yes, if you make changes to status, the changes should appear on Jira.

Field changes depend on whether there is a valid mapping between Jira and Jira Align and if the field synchronization is bidirectional (some fields aren't)

Details on the synchronization between Jira and Jira Align are here: <https://help.jiraalign.com/hc/en-us/articles/115000088393-10X-Jira-Data-Synchronization>

Hope this helps!


Tags: cloud
Negative impacts from turning on the Approach toggle on features to enable Multi-ART Features
Asked by Olivia Biedenstein:

Our team recently learned about the "Approach" toggle that can be enabled on features to allow multi-release train features. Our team is thinking about turning this on to allow better transparency on work that is needed from dependent release trains. Before turning it on I had a couple of questions I wanted to clarify.

1. I see that you can only select the primary release trains PI's. Does this mean that the feature will not show up on the release train board for the other release trains that have work associated?

2. Has anyone seen any negative impacts of turning this on?

Any insight from teams who have enabled this would be very helpful. Thanks!


Answers:
author: Tina Behers
body: Olivia

based on my understanding of the problem you are trying to solve above. This will not solve your issue.   

given that Features may only :

1) be assigned to a single PI

2) integrate to a single JIRA project (and maintain synchronizations)

unless all associated trains are working g in the same PI this approach will not provide visibility - especially on the affiliated program boards.   

I would recommend 2 things-

1)easy solution- enable program to program (if in same portfolio but different PIs) and portfolio dependencies (if in different portfolios) or use external dependencies on each board to reflect the team level dependencies (the last is a hack - and should be last resort)

2) conduct a value stream workshop and portfolio workshop to gain better alignment on your system/product and value flows in order to align trains appropriately.


Tags: cloud
Is there a way to link Features (Jira Epics) in Jira Align (similar to issue link in Jira)?
Asked by Vinay Sharma:

Is there a way to link Features (Jira Epics) in Jira Align (similar to issue link in Jira)?


Answers:
author: Robert Wen_ReleaseTEAM_
body: There is a way to highlight predecessor/successor features by linking them together. Documentation follows: <https://help.jiraalign.com/hc/en-us/articles/115001143854-10X-Create-Work-Item-Links>


author: Allan Maxwell
body: Yes, it is possible, but seldom done. Dependencies are much more powerful.

![Screen Shot 2022-01-14 at 8.24.07 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/177813i14C56980D903A757/image-size/large?v=v2&px=999 "Screen Shot 2022-01-14 at 8.24.07 AM.png")