youngmon/atlassian-qna huggingface dataset:
Sorting by date
Asked by Pierre-Alain:

Dear Community,

When using the "spreadsheet" view, the sorting on the "due date" does not work properly : when sorted in ascending order, they do not appear in the right order. When sorting in descending order, it works properly. Sometimes, those with no due date come in between those with a due date.

Any idea to fix this ?

Pierre-Alain ![Capture d?e?cran 2022-11-23 a? 11.18.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/227198iAB8312418BA29870/image-size/large?v=v2&px=999 "Capture d?e?cran 2022-11-23 a? 11.18.36.png")


Answers:
author: Rafael Dill
body: Hi [@Pierre-Alain](/t5/user/viewprofilepage/user-id/1196828) , thanks for writing to us!  

I tried to reproduce the same behavior here but I did not manage to get it. I tried different due dates on different boards all having the expected behavior for this.  

Is this issue happening on different boards on your end? Also, have you tried on another [supported browser](https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support/)?  

If the issue is still happening, feel free to [create a ticket](https://trello.com/contact#/) with us to better look at this with you,  
since then we can request access to your account to check things on our end as well.
Acc?s aux cartes
Asked by Monteil:

Bonjour,

J'ai un compte Trello gratuit. Je souhaite cr?er un nouveau tableau en cr?ant 2 formes d'acc?s :

- ceux qui auront acc?s ? la totalit? du tableau (qu'il soient membre ou pas d'une carte)

- ceux qui n'auront acc?s qu'aux cartes sur lesquelles ils seront membres

Est ce possible ? ou faut il cr?er autant de tableau que de personnes en faisant des cartes miroirs (sont-elles op?rationnelles d'ailleurs, j'ai lu un article de 2021 les annon?ant)

J'avoue ?tre bloqu?e, merci ? vous


Answers:
author: Rafael Dill
body: Hi [@Monteil](/t5/user/viewprofilepage/user-id/5086001) , welcome to the community!  

Unfortunately, Trello doesn't currently support that level of granularity in permission. We can't give access to some users by just adding them to cards. Since Trello is designed to be a collaborative experience, the permission to access a board always gives permission to access the entirety of their content.  

And yes, mirroring cards are operational right now and can be used in your workflow by the way you described - <https://support.atlassian.com/trello/docs/mirroring-cards/>
? can't see my cards. I checked the filters but i think it's not about that.
Asked by Emre Can K?rkan:

![Ekran Al?nt?s?.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/227129iEF55839DB7043DBE/image-size/large?v=v2&px=999 "Ekran Al?nt?s?.JPG")


Answers:
author: Erick Doerre
body: Hey Emre, welcome to the community!   

We'd need to look into this and investigate further, would you be able to raise a ticket with us via the below link:  

<https://trello.com/en/contact>  

We'll be more than happy to investigate what's happening here. Please, add the card URL when raising the ticket :)
What determines "inactivity" on a card?
Asked by Tim Shanaher:

I'm trying to setup an email report automation for cards that are inactive in a particular list for more than one day.

I've managed to get this to work on a different list, but when I try the list that I want to use, it sends through nothing. Looking at some of the cards in the list, I can see that there has been no comments, card movement, label changes or custom field changes made in over a day (in some cases up to 3 or 4 days), yet for some reason Trello isn't determining these as "inactive for more than 1 day".

Is anyone able to shed some light as to what exactly makes a card 'inactive'?


Answers:
author: Rafael Dill
body: Hi [@Tim Shanaher](/t5/user/viewprofilepage/user-id/4917629) , thanks for writing to us!  

That's really odd. The 'inactive' trigger is the same for every card, if there's no action made on it for the following X days, Y happens. I think the best course for this case would be for you [to open a ticket](https://trello.com/contact#/) with us, providing the following information:

* Authorize access to your account, and with that, we can take a better look at the scheduled command.
* The list that the command worked properly.
* The list where the command failed to work.

We hope to hear from you again!


Tags: activity

report
Can I change permissions of a board member to not get charged for them?
Asked by Miguel Clemente:

I have a board member who is on leave. I don't want to remove them from the system, but I also don't want to get billed for them if they won't be using Trello for a few months while they are out. Is there an option to change their permissions so I don't get billed for this?


Answers:
author: Clark Everson
body: Hi [@Miguel Clemente](/t5/user/viewprofilepage/user-id/5085632)

Welcome to community!

This would depend on the type of plan you are on and if that user is on other boards. Depending on the boards they are on though even if you remove them from yours they may still incur a charge.

However it is very easy to add them back to a board and there won't be any data loss on them, they can still review what you have done over the last several months, so if they only use your board I would suggest going the easy route and remove them. I would also suggest speaking to the admin of your trello instance though at your company.

Best,

Clark

comments: author: Miguel Clemente
body: Hi Clark,

Thank you for your answer! Yes, it seems like the only option is to just remove the workspace member for the time being until they return.

Thank you!
I want to delete a board that was shared with me.
Asked by Sandra Santos:

I made a copy of a template board. I don't use this anymore but I cannot find "delete" under "more" - I am the only one on this board and I left the board but it is still showing up under my workspace. How can I delete this board, please? Many thanks


Answers:
author: Benny
body: I have the same question/problem. Trello created a board called "Project Management" in all of my workspaces and there's no option to delete the board.

I don't want this board. I didn't create it and don't want it. There should at least be an option to delete it.


author: Clark Everson
body: Hi [@Sandra Santos](/t5/user/viewprofilepage/user-id/5049898)

Welcome to community!

I would start with this but it sounds as if you may have already done this: <https://support.atlassian.com/trello/docs/deleting-a-board/>

After this if you are using a company trello I would reach out to your IT team or Trello owners as they should be able to delete it and may have even locked down the ability to delete trello boards

Best,

Clark

comments: author: Sandra Santos
body: Hi Clark,

Thank you for your reply. I followed the link instructions but when I click more, there is no option to close the board. All I have is: Settings, Labels, Collections (upgrade), Archive Items, Watch, Copy board, print \& export, link to this board. I am the only one on this workspace. I do not have an IT department and it is not a company Trello board with various uses.

Is there anything else I can do?

Many thanks

Sandra


Tags: board
Does the email to dashboard setup work???
Asked by Diego Berm?dez:

I'm trying to send cards through the email settings to the dashboard, but it's not working, does anyone know what causes this problem?


Answers:
author: Richmond Wheeler
body: Same. I've sent emails from two email accounts to test it isn't on my end. None are arriving to the board. Something is clearly down at Trello.

comments: author: Richmond Wheeler
body: Update - All my emails just showed up after submitting a ticket with support.
email info for new card
Asked by Joelyn Weeks:

I used to be able to email information to a board, and a new card would be created. the email attempt is not working. i haven't made any changes to board, etc.

i am using the email address per procedure.


Answers:
author: Alex W
body: Hey [@Joelyn Weeks](/t5/user/viewprofilepage/user-id/5085607) - welcome to the Community!

We're currently not experiencing any issues with the email to board feature - are you still experiencing any issues?

comments: author: Joelyn Weeks
body: The issue seemed to have resolved overnight.....the day after I submitted the question, there were four of the same emails setting up four new cards.....I just deleted three of the duplicates and all seems fine now. Thanks!
Important List/Cards Disappeared!
Asked by Patty Coan:

When I left my Trello board yesterday, the rather long/detailed list (and its many cards) was all there. Logged in this morning--completely gone (I'm the only user on the board). Is it possible to recover that data somehow? (I hope so, because I cannot rely on a product for such critical information if this is going to be the result.) Hoping this will work out!


Answers:
author: Oliver S
body: Hey [@Patty Coan](/t5/user/viewprofilepage/user-id/5085584) ,

Just another suggestion on what the issue could be. It might be that a filter is applied to your board causing the lists/cards not to show. Try [clearing the filter using these steps](https://support.atlassian.com/trello/docs/filtering-for-cards-on-a-board/#Removing-the-filter). Let us know how you go?


author: Andrea Crawford
body: Hi [@Patty Coan](/t5/user/viewprofilepage/user-id/5085584) ,

Sorry for the trouble you're having. If you log on to Trello in a different browser and navigate to the board, do you see the list/cards then? If not, can you reach out to <https://trello.com/contact> with a link to the board so our support team can further assist you?
Can we hide the loom preview when linking a video?
Asked by William Fanning:

I don't want to show a huge loom video preview. It's incredibly distracting to the flow of content. How can I make it so no video preview shows?  

Thank you.

![Screen Shot 2022-11-22 at 12.49.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/227094iE5E65C7A2A6F14C5/image-size/large?v=v2&px=999 "Screen Shot 2022-11-22 at 12.49.18 PM.png")


Answers:
author: Brittany Joiner
body: [@William Fanning](/t5/user/viewprofilepage/user-id/2841090) is this inside a card description? It doesn't show the preview when i link to a loom. Although it looks like maybe it does in the comment? I don't know a way to turn it off in the comments, but perhaps you could just post the looms in the card description instead?

comments: author: William Fanning
body: yeah we are talking about the comments ... it won't work to modify the description ... for our workflow the description doesn't change and we simply add small changes in the comments.  

so is the answer that the links always produce a video in the comments?   

do we think that is the intended workflow considering there is no preview in the description?

thanks for the response


author: Brittany Joiner
body: [@William Fanning](/t5/user/viewprofilepage/user-id/2841090) i believe that is the intended workflow, but you could open up a support ticket via <https://trello.com/contact> and confirm!


Tags: loom

preview
Can I add a board within a workspace as a guest?
Asked by Kandice Stellmon:

I am a guest on a board and would like to add new boards within this workspace (not a member yet). Can I do this? If yes, do I have the option of making these boards private or limited to only certain members in the workspace? Thanks!


Answers:
author: Brant Schroeder
body: [@Kandice Stellmon](/t5/user/viewprofilepage/user-id/5085478) Welcome to the Atlassian community

A guest is a normal board member by default and can make changes to the board just like other normal board members. Premium and Enterprise Workspaces can also turn a guest into a read-only observer for more granular control over a guest's ability to edit the board. - <https://support.atlassian.com/trello/docs/board-guests/>
We have several people on our workspace included as admins when they should only be members. How do
Asked by Mary Williamson:

On our workspace we have several members that are shown as ad members when they should only be members. How do we change them from admins to members without removing them from the board entirely?


Answers:
author: Christl_Email for Trello
body: Hi [@Mary Williamson](/t5/user/viewprofilepage/user-id/5085462) welcome to the community ?

You should be able to change the permission for each member from your **Workspace Members** page (from the navigation panel on the left). You can click on "Admin" next to the member to change them to a "Normal" member.

Hope that helps!

![Trello Workspace Members.png](https://community.atlassian.com/t5/image/serverpage/image-id/227271iECE8B2EFF7770C25/image-dimensions/394x256?v=v2 "Trello Workspace Members.png")
Bi-weekly due dates
Asked by Staci Speerhas:

Is there a way to set up a reminder with bi weekly reoccurring due dates?


Answers:
author: Brittany Joiner
body: Yes! I'd recommend heading to the automation section and the "calendar" section, then choose "every 2 weeks" as the trigger

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227108iC550A591A43FB67D/image-size/large?v=v2&px=999 "image.png")

and create a card with the reminder and set a due date to whenever you'd like either due that day, or due in two weeks.

Something like this!  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/227109i8C0E3726ED338C74/image-size/large?v=v2&px=999 "image.png")

comments: author: Staci Speerhas
body: Thank you so much Brittany for taking the time to answer. Although I was not needing to create a new card, but edit an existing card, this helped me to figure out what I needed to do. Again, thank you so much ??


author: Brittany Joiner
body: [@Staci Speerhas](/t5/user/viewprofilepage/user-id/5090444) oh perfect! yeah you should be able to use those same actions to update an existing card, just need to set your trigger to something easy for you, like adding a label or a button!


author: Staci Speerhas
body: Yes, in this case it was a label. I didn't originally set up the triggers and labels, it was from someone else's board so I wasn't sure how but it's getting easier.


author: Brittany Joiner
body: [@Staci Speerhas](/t5/user/viewprofilepage/user-id/5090444) glad that helps!! let me know if you have any other questions or feel free to mark this as resolved!


author: Staci Speerhas
body: How do I mark it as resolved?
Trello card a due date
Asked by Voni Harris:

If a Trello card has a due date, how do I make it appear in Outlook calendar or ToDo? I have Google calendar, too, if needed, but prefer Outlook. Will the method involve email? Thanks!


Answers:
author: Augusto Lisboa
body: Hi, Voni. Welcome to Atlassian Community!!!!

We have a few options to perform this sync:

* <https://support.atlassian.com/trello/docs/using-trello-with-microsoft-outlook/> - Atlassian official documentation using **iCal**
* <https://docs.cronofy.com/integrations/trello-connector/> - Third-party apps, i.e **Cronofy**

Both should work fine, however in some cases, the iCal takes time to update, so I leave the third app option


Tags: due-date
Trello card a due date
Asked by Voni Harris:

If a Trello card has a due date, how do I make it appear in Outlook calendar or ToDo? I have Google calendar, too, if needed, but prefer Outlook. Will the method involve email? Thanks!


Answers:
author: Augusto Lisboa
body: Hi, Voni. Welcome to Atlassian Community!!!!

We have a few options to perform this sync:

* <https://support.atlassian.com/trello/docs/using-trello-with-microsoft-outlook/> - Atlassian official documentation using **iCal**
* <https://docs.cronofy.com/integrations/trello-connector/> - Third-party apps, i.e **Cronofy**

Both should work fine, however in some cases, the iCal takes time to update, so I leave the third app option :D
How can I create a must fill boxes?
Asked by danpi:

Hi,  
I want to create must-fill boxes in every ticket on the board. Is there a way to do it?

Tnx.


Answers:
author: Silvia
body: Hi [@danpi](/t5/user/viewprofilepage/user-id/5085051) and welcome!

Have you tried [Blue Cat Forms](https://trello.com/power-ups/6139de588901011c01baf52f)? You can create a form that sends submissions to your Trello board-list and mark the fields you need as Required to make sure they are filled.

When you sign up for a trial with us you can reach out to our support through the app and we are happy to help with creating a report as the above or anything else you might need.

comments: author: Sagar Rao
body: This is a nice one. I will make a note of it. Thanks!


author: Sagar Rao
body: Hello,

Ah! We do not have a way to set a Field to be Must-Fill. I think this would be a good idea, I will forward this to our Team for consideration.

Thanks

Sagar
How to help new people with trello
Asked by Tiff:

I've joined a new team.

I'm finding it hard to get them using trello regularly, they only do it when I prompt them.

Wondering if anyone has any tips?


Answers:
author: Robin Warren _Blue Cat Reports_
body: You could create some daily email reports showing people their cards in Trello. That may inspire them to start moving the cards if they see they aren't right in the report? You can create daily email reports with Blue Cat Reports <https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat>

I would look first at the Quick Lists to create an email of lists of cards the team should care about.

You could also start tracking data in reports from Trello and reporting those to the team and wider in the business weekly (ie number of cards completed, open cards, time to complete, whatever would be useful for people to see). Once people see the data in Trello is important and is being looked at it often gives them reason to keep it up to date.

Hope that helps,

Robin


author: Alisson Sartor
body: Hello, Tiff!  

Welcome to the community :D  

I'm super happy that you are enjoying Trello and want to bring some folks with you.   

You can definitely explain to them the reasons you like to use Trello, maybe talk about how you can easily organize a lot of stuff since is fast and simple, that you can use a wide variety of power-ups and integrations, and collaboration works super easily as well, I mean, there's a lot of reasons to point out when it comes to to the tool. Maybe you can "challenge" them to use it for some time nonstop, so they can see how great Trello is.  

Kind Regards  
Alisson  
Trello Team  

<br />


Tags: onboarding

team
Amazing fields: Chinese characters in JSON export... is this normal?
Asked by Kay Kr?mer:

Hi all.

As soon as I activate the "amazing fields" add on, there will be Chinese characters in the JSON export.

Like in the following line.

```
[{"id":"637ca9166634070380f074d4","idPlugin":"60e068efb294647187bbe4f5","scope":"card","idModel":"637ca8f637be7404f18b0e20","value":"{\"FD\":\"?????????????????????????????8????&?+?????????????? \"}","access":"shared","dateLastUpdated":"2022-11-22T10:48:54.973Z"}]
```

Is this normal / expected behavior? I am a bit confused.

Thanks for your help.


Answers:
author: Allen -Amazing PowerUps-
body: Yes, that is expected. That is encoded data stored inside the powerup data storage ("plugins" in the JSON output). You can safely ignore it.

If you had other powerups installed you may see similar things depending upon how the powerup stores it's data.

-Allen

comments: author: Kay Kr?mer
body: Ok... thanks for clearing things up. I already thought, there were Chinese Hackers corrupting my data ;-)


Tags: amazing-fields

app

language-zh
Jira Power-Up: Updating card in Trello - no update of Jira issue
Asked by T:

I'm using the Jira Power-Up.  
When I change or update the description of a Trello card, the linked Jira issue is not updated.

That's annoying, because I'd have to copy and paste the changes manually.  

Is that how it's supposed to work? Or sth wrong on my side? A bug?  

<br />


Answers:
author: Sal
body: Hey [@T](/t5/user/viewprofilepage/user-id/5085020) -- I'm not super familiar with the Jira cloud integration with Trello, but I noticed while doing some tests that the Jira issue you attached to your card on Trello does get updated when changes are done on Jira. However, they take a couple of minutes to reflect on those changes. So I'd say it takes around 5\~10 min for your attached issue on Trello to get updated and start reflecting all the changes you did on Jira.

I will follow up internally with your question, and if I get more information on how the integration between Trello and Jira cloud works, I'll let you know.


Tags: jira

power-up
Problem with adding new members to boards
Asked by v.slupko:

I can add user to workspace, but they cant join boards or when i add them, they gonna be admins on the board. Cant join throught links

Is there a limit for board members? How to add users as workers, not an admins?


Answers:
author: Sal
body: Hey [@v.slupko](/t5/user/viewprofilepage/user-id/5084904) -- I imagine you're experiencing problems inviting members to your boards as Guests rather than invite them as Workspace members. Let me clarify a few things for you in case you aren't aware of them.

Workspace members that are part of a free Workspace have the same permission as everyone else, which means that if you create a Workspace and invite someone else to the Workspace as a member, they will have the same level of permission as you do. In other words, free Workspaces on Trello are very democratic regarding permissions.

However, if you don't want to give that type of access to your members, you can invite them directly to your board as Guests. Guests won't have access to your Workspace settings and will access only the board they were given access to based on their permissions. Some Guest permissions are restricted to paid plans (Standard and Premium), but you can still use them regardless. To invite a member to your board as a Guest, you can either click on the **Share** button on your board and invite them using their Trello profile name or email or create a shareable link and send it to them to join in.   

I hope that answers your question.

comments: author: v.slupko
body: Hi!

We have a big worspace with 8+ tables. I am admin on workspace but i cant join specific tables(to add cards, make comments, etc) and other users too. Can only see the table.

Tried to add manualy, throught links - still no changes.

The problem is - i cant add to specific tables (2 tables), other tables is working perfectly.
Is there a limit on how large a file you can "attach" to a Trello card?
Asked by Randy Erickson:

We have some files that we want to attach to a Card that are multiple MB. Is there a limit on the size of file that you can attach to a card?


Answers:
author: Melo
body: Hi [@Randy Erickson](/t5/user/viewprofilepage/user-id/5084656), welcome to the community!

I believe it's 10 MB per file if you're on a free plan and 250 MB for paid ones.

Source: <https://support.atlassian.com/trello/docs/adding-attachments-to-cards/#Limitations>

Cheers,

Melo
Workspace admins not automatically board admin?
Asked by Nina Margrethe Sm?rsg?rd:

I'm administrating a workspace on Trello (free), and noticed that on one of the important boards I wasn't an admin. The board was created by another member that's also a workspace admin. They probably don't need to be a workspace admin, but I can't change the permissions (free version).

Is it intentional that workspace admins aren't automatically board admins on boards?


Answers:
author: Alex W
body: Hey [@Nina Margrethe Sm?rsg?rd](/t5/user/viewprofilepage/user-id/5084599) - welcome to the Community!

No, workspace admins aren't automatically admins of every board in the workspace, if the workspace is free. If you want to upgrade yourself to admin of this board, I'd recommend starting a Premium free trial on this workspace, during the trial, you can make yourself an admin on any board in the workspace.

You can start a free trial at <https://trello.com/free-trial>