youngmon/atlassian-qna huggingface dataset:
How do you sell your trello board templates?
Asked by Jessica Moody:

I've seen people who sell their templates. I created one that I would like to sell to my audience. So I have some questions:

1. It looks like I have to upgrade to business class to create a template. Is this true?

2. If I create a template, then does it automatically go into the public templates or can I keep it just for those who have the link or are added?

3. Does anyone have any experience with this? Is it as simple as adding the link to the purchase page or to the email confirmation of purchase?


Answers:
author: Susie Hines
body: I actually got an answer to this from Trello support.

Basically, their terms of service prohibit derivative works. So...

"Regarding the method you would take to sell those boards and grant access after their payment, that's not something we're able to advise on, since selling templates does fall outside of the expected use of the feature."

So it's not *technically* legal to sell the templates. Whether Trello would take legal action is another question.

I think that a workaround would be to make the template public (yes, you need business class to do that), then sell some other product (like templates, PDFs, etc.) but have the Trello board be a "free" bonus.

comments: author: migueldiganchi
body: **Hi Susie,**

**I believe Trello team just says they don't are able to advise on that. But is not prohibit,**

**Regards from Argentina!**


author: Kelly Fore Dixon
body: Hi Jessica, do you have an answer for this? I would like to know this as well. Thanks!


Tags: template
Create invite link without requiring Trello account
Asked by epetrack:

New to Trello, in Business class. I'd like to send a link for a specific Board to someone who is NOT a Trello user, and don't want them to have to create an account. When I create an "invite link" to the board, and then email them the link myself to open, it requires them to sign in or establish an account. The board I'm trying to get them to see IS public.

I'm really using Trello for my own productivity. I created a Team, as that seemed to be required for some things, but not really looking to use for "team" productivity.

Is there a way to enable someone to simply get the link, click on it, and see the board?- thanks-


Answers:
author: Esme Crutchley
body: Hi [@epetrack](/t5/user/viewprofilepage/user-id/3657237)

Did you get this sorted?

If the board is pubic, you could just share the board URL with them.

Inviting them to the board means that they have to have a Trello account, but giving them the URL to a public board means that anyone can see it.

Let us know if you got this sorted!

Esme :)
Create invite link without requiring Trello account
Asked by epetrack:

New to Trello, in Business class. I'd like to send a link for a specific Board to someone who is NOT a Trello user, and don't want them to have to create an account. When I create an "invite link" to the board, and then email them the link myself to open, it requires them to sign in or establish an account. The board I'm trying to get them to see IS public.

Is there a way to enable someone to simply get the link, click on it, and see the board?- thanks-


Answers:
author: carolyn french
body: Hi epetrack,

Can you copy and paste the URL of the Trello board itself, and email/message it to them?

If the board is public, that should work well.

Carolyn

comments: author: epetrack
body: Thanks for the quick reply... I'm using the Mac app, but found that there is another link to copy under Show Menu --\> More that DOES work correctly to show the board (as long as it is public).


author: carolyn french
body: Awesome- thanks for closing the loop on this one!
Trello archive button below the fold
Asked by Al:

Hi folks,

It's a pain that the Archive button is so far down the screen on the Trello card. On my laptop it's off the bottom of the screen, so I have to scroll down to get to it. This makes archiving or deleting a number of cards more difficult than it could be.

Is there a way to re-arrange the buttons so Archive is near the top of the list?

Cheers,

Al


Answers:
author: Iain Dooley
body: [@Al](/t5/user/viewprofilepage/user-id/3657128) The "c" keyboard shortcut is your friend here:

<https://trello.com/shortcuts>


author: Esme Crutchley
body: Hi there!

You can use a Butler Card button to do the same thing, if you name it 'Archive' it should show up at the top of the 'PowerUps' list on the right, which might mean that it would work better.

If I was setting up an 'Archive' card button, I would set it up like this:

![Screenshot 2019-11-30 at 15.48.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/74506i7E01A124BB753935/image-size/large?v=v2&px=999 "Screenshot 2019-11-30 at 15.48.59.png")Of course, you can add more 'actions' to this, for example checking off all the items in a checklist and marking the due date as complete, if you wanted to, but this basic button would give you what you want, just archiving the card.

Hope this helps

Esme :)


author: Al
body: Thanks both!


Tags: button
Trellis outlook plugin all blank
Asked by helpdesk:

Installed the addin via outlook 2016 but all boards blank. How to activate link between Trello and outlook

thanks


Answers:
author: mailhelpus5
body: I think you must be facing an [outlook error 0x800ccc0e](https://mailhelp.us/blog/fix-outlook-error-0x800ccc0e/ "Outlook error 0x800ccc0e")


author: carolyn french
body: Hello and welcome!

Did you try the steps in this blogpost? <https://blog.trello.com/trello-add-in-for-outlook>
> To start using the Trello add-In for [Outlook on the web](http://help.trello.com/article/1075-outlook-add-in), click Outlook's gear icon in your browser and select "Manage integrations," search for Trello, and turn on the Trello add-In. Now, whenever you open an email in Outlook there will be a Trello icon in the top right corner of the email. Click the icon to create a new Trello card from the opened email.
>
> To get started with with the Trello addin for Outlook on [iOS](http://help.trello.com/article/1075-outlook-add-in) and [Android](https://aka.ms/afab), go to Outlook Settings \> add-ins, and tap the '+' sign next to the Trello add-in. Now, when you open an email, you will see the add-in icon in the email header. Tap this to launch the Trello add-In.


Tags: ms-outlook
cant find the copy list
Asked by Eric Leung:

hi

i cant find "keep..." when i copy a card to another list.

anyone can help me, thank yo![??.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/74473i2CCD10DF43A7DA3A/image-size/large?v=v2&px=999 "??.JPG")![??1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/74474iEB6CA84D12B5F5DD/image-size/large?v=v2&px=999 "??1.JPG")


Answers:
author: Garrett
body: Hmm that's interesting, Eric. Does the card you're copying have any relevant info that you want to keep, such as comments or members? If there isn't any data that you would normally be asked to keep, the option to do so won't be present.

If you'd rather have us take a closer look at this, feel free to reach out at <https://trello.com/contact> and we can continue looking into this over email!
Card Due Date Reminders with Trello Butler
Asked by venthpar:

Is there a way to set the due date alert on a board so that the actual card is pushed to my email?

Right now, on my test board, I have a due date alert set for 21 days before the deadline of my cards. I set it so that it pushes the name of the board and a generic message to my inbox e.g. " An Important Deadline Is Coming Up!".

However, I would like to set the alert so that the contents of the actual card are pushed to my inbox. Each card represents a different deadline within a project and it would be helpful to see the contents of these cards.


Answers:
author: Esme Crutchley
body: Hi [@venthpar](/t5/user/viewprofilepage/user-id/3654874)

You can do this with a Butler command/rule using the variables [found here](https://help.butlerfortrello.com/article/27-variables)

If you use that, it could look something like this in Butler:

![Screenshot 2019-11-30 at 17.03.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/74508i749258248792391B/image-size/large?v=v2&px=999 "Screenshot 2019-11-30 at 17.03.13.png")Obviously the 'something' would be the email address you want to send it to - but in this example, I have the board name as well as the card name as the subject of the email, and in the body of the email I have whatever is in the card description.

Of course, you can add more or take things away in this way, so I've added the link to all the variables in this reply as well, so that you can see exactly what can be done!

Hope this is helpful

Esme :)

comments: author: Esme Crutchley
body: If you already have cards in the board that you want to have emailed to you, or to test whether this works or not, simply either remove the due date and re-add it (it won't work for any card on the board that already has a due date set, you'll need to remove it and add it again), or create random cards with due dates to make sure that they're coming over when they should in the way that you want them to

Esme :)


author: Andreas Lengger
body: Esme this is helpful, thanks. Do you also know a way to set the reminder within the app (so that a push notification pops up instead of receiving an e-mail)? Thank you.
Reminder timezone?
Asked by grantiq:

Hi community!

I'm new to Trello. Hope I get some answers here.

Let's say I've created a card, assigned some members to it and set a reminder.  
However, members of my team live in different timezones.

When will the reminder go off?  
Is it local time for every member? Is the time based on card creator's local time?


Answers:
author: Teddy
body: Welcome to Trello! Notifications for due-dates will be sent based on their local timezone that they last visited Trello with. They will see the due-date in their local timezone as well!
CSS macro not working on PDF exports anymore?
Asked by Steffen Heller:

Hello,

I create PDF versions of my Confluence pages.  
Most of these pages look the same, but some pages have small variations.  
To achieve this, I combine \[Space Tools \> PDF Stylesheet\] and the CSS macro.  
The general look is defined in the PDF Stylesheet. For variations I add the CSS macro to pages and overwrite the settings from the PDF Stylesheet.

Example:  
My documents normally have numbered headlines. These are defined in the PDF Stylesheet.  
Some pages I want without numbered headlines, so I add the CSS macro to these pages with

```
h1:before, h2:before { content: ""; } 
```

This used to work until our last update (from a very old 3.x to 6.13.23 now), but not anymore.  
If I add the CSS macro now to pages, the settings do show on the Confluence (html) page but do not have any effect on the PDF export although I have set the media setting to "print" or "all".

So I am wondering: Is the CSS macro simply not working anymore?


Answers:
author: David at David Simpson Apps
body: I've not been able to find any documentation about this CSS macro, so maybe it's no longer supported, or doing anything.

I would do a test to see if it still works.

Add something like this in the CSS macro ands see if the styles have changed:

```
h1,h2,h3 {
  color: hotpink;
}
```

If you see no difference, then the CSS macro is not working.

You could try a user macro on the pages where you don't want numbering. Something like this should work:

```
## Macro title: No Numbered Heading
## Macro has a body: No
## Output: HTML
##
## Developed by: David @ David Simpson Apps
## Date created: 2021-09-22
## Installed by: Your Name
##
##?@noparams
<style>
  h1:before, 
  h2:before { 
    content: ""; 
  } 
</style>
```

comments: author: Steffen Heller
body: [@David at David Simpson Apps](/t5/user/viewprofilepage/user-id/781462)

Don't you find it at "Other macros", or try entering "{css", in my case it will autocomplete it and create the macro.  
The documentation mentioned in the macro is this:  
<https://docs.adaptavist.com/cfm4cs/latest/content-formatting-macros/css-style-sheet>

So, I think it still exists. It also does something, just not what I want it to do and what it used to do before ;-)

As explained, I can use it to style the wiki pages.   
But if I export these pages to PDF, the styling is gone.

User macros are no option for me, unfortunately as I don't have the rights to create them.


author: David at David Simpson Apps
body: OK, its bundled in [Adaptavist's Content Formatting Macros](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?tab=overview&hosting=server).

Make sure that the **Media** parameter is set to **all** . Failing that [ask Adaptavist](https://productsupport.adaptavist.com/servicedesk/customer/portal/5/user/login?destination=portal%2F5).


Tags: confluence-server

css

pdf

server

stylesheet
Template for Major Problem Review
Asked by Ma. Rowena D. Sta. Clara:

Is there any existing template for major problem review? Or is there a way to extract data from the Problem records and Incident Management to generate a major problem review? This is to facilitate the review and closure of major problems.

I only saw the Incident Post Mortem template but none for Major Problem Review which is also an important of the problem management process.

Thanks


Answers:
author: Kishan Sharma
body: Hi [@Ma. Rowena D. Sta. Clara](/t5/user/viewprofilepage/user-id/4567917) Welcome to the Atlassian Community!

Have you checked other templates listed [here](https://www.atlassian.com/software/confluence/templates/categories/software-development) ? If you can't find any suitable one, you can use one of them and modify it as per your requirement and then create a blueprint of it so that you can use it as a template in your site.

comments: author: Ma. Rowena D. Sta. Clara
body: Thanks for the suggestion Kishan. That's what I thought of when I saw some templates which we can modify based on our requirements.


Tags: cloud

confluence-cloud
confluence can not connect to databae after license renew
Asked by YOtm:

Our license was out of date. We renew it, but confluence and jira cannot connect to database. We can connect the database from SQL Management Studio. It was working for a year. How can we solve?


Answers:
author: Nic Brough -Adaptavist-
body: A new licence will not affect the database connection.

If your systems cannot connect to the database, you've changed something else. Either their connection settings are now incorrect because you've edited the settings files (confluence.cfg.xml and dbconfig.xml in their home directories) or you've told the database server not to allow access from those servers, or you've put a network security thing in place that is blocking the route.

Check the networking (on the application server, not your machine) with a simple "telnet database-server 1433" (assuming your database is listening on 1433 - if you get a block of text saying you need to log in, then the network is ok. If not, then the error message should tell you what the problem is.


Tags: confluence-server

server
Is it possible to install the awards plug-in on the datacenter version?
Asked by Jitse Born:

In januari we are migrating from the server version to the datacenter version of Confluence. In our organisation we are enthusiastic users of the awards (previous karma) plugin but it seems impossible to migrate it to the datacenter. Our team members would be very sad if this disappeared.

Anyone who knows a sollution for this problem?

![Schermafbeelding 2021-09-22 101827.png](/t5/image/serverpage/image-id/161488i7DE321D79A905F0F/image-size/large?v=v2&px=999 "Schermafbeelding 2021-09-22 101827.png")

(personally, I also don't want it to go before I ever reached the first place overall ? )


Answers:
author: Nic Brough -Adaptavist-
body: You will need to ask the authors of the app if they plan to make it available for Data Centre.

However, you can still install it - server and DC apps work on the same framework, and the DC versions of apps are often the same code.

There is more rigour applied to DC apps before they get the "DC compatible" flag in the marketplace though - there are some things apps might do that have to be done very differently on DC - session management, caching and so-on (albeit if you code for DC, it'll work fine on Server too)

So you could take the app, install it in test and give it a go, to see if it does work, but of course, I cannot recommend that, I can only recommend that you contact the authors and see if they are planning on making a DC version (or, at least, making sure their Server version is DC compatible)


Tags: confluence-server

server
How to delete user account immediately ?
Asked by kenichi satori:

How to delete user account immediately ?

I made my new account but I need to delete this account immediately.

Because I want to use same mail address (account) to change from old account.


Answers:
author: Sloan
body: Hi Kenichi Satori

It depends on if your account us a managed one or a unmanaged.

**Unmanaged usert accounts (Atlassian ID)**

If you are not working with managed accounts, check the following ressources:

Deleting Atlassian account <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>

Changing email in your Atlassian ID <https://id.atlassian.com/manage-profile/email>

Be carefull when deleting an Atlassian account and read the article carefully as it als might delete subscriptions and content.

**Managed user account**

If you are working with the organization feature in Confluence Cloud and managed accounts you can delete users as a organization admin.

Deleting managed user account <https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/>

Changing managed user account (including email) <https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/>

Cheers  
Niklas

comments: author: kenichi satori
body: Hi Niklas,  

Thank you for your suggestion. Yes I already delete my account wit "Unmanaged user accounts (Atlassian ID). But system say that deleting my account has some "grace period", (I can cancel my delete during this period).  

I delete my account and try to change my "current email" to "new email". "New email" is what I accidentally register to Atlassian. I delete my "new email" account but during "grace period" I could not change my "current email" to "new email".  
Because "new email" is deleted but in grace period so I can not register.   
Is there any way to delete "new email" during "grace period" ?

Thanks,  
Kenichi Satori


author: Sloan
body: Hi Kenichi Satori

There is no way to skip this grace period by your own.

In this case I think it would be best to log into the account while during grace period, cancel the deletion, make the changes to email and then delete it again.

Best Regards  
Niklas


Tags: account

cloud

confluence-cloud
????????? ????????????
Asked by GHostly_FOX:

???? ??????.

?? ????? ??????? ????? Confluence ??????? ??????.

??? ??????? ??????? ??? ?????????, ?????? ?????? ?????? ?????????? ??? ??????? Confluence ??????? ? ???????? ??? ???????? - HEUR:Trojan-Downloader.Shell.Miner.gen


Answers:
author: Kishan Sharma
body: ?????? [@GHostly_FOX](/t5/user/viewprofilepage/user-id/4567707)

??????, ???? ??????? ????????????????? ??-?? ?????????? ??????? ???????????? ? Confluence Server, ?????????? ?? ???? ????????, ?????????? ? ?????????? ????????????.

[Confluence Security Advisory - 2021-08-25](https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html)

<br />

Atlassian ??????????? ???????? ?? ????????? ?????? ???????????? ?????????.  
???? ?? ?? ?????? ?????????? ???????? Confluence, ?? ? ???????? ?????????? ????????? ???? ?? ?????? ???????? ????????, ???????? ????????, ?????????? ?? ???????? ??? ???????????? ???????, ? ??????? ??????????? Confluence.


Tags: confluence-server

server
SQL query text causes Confluence editor error
Asked by EOS Hungary:

Hi all,

if we edit a Confluence page and type in an SQL query text, then we get the following error.

![sql1.png](/t5/image/serverpage/image-id/161484i9F69AD36338AEC89/image-size/large?v=v2&px=999 "sql1.png")  

We type in the following:

insert into help values('me');

If we copy/type in simple texts then it is fine.

Do you have any idea what might cause this?

Confluence Version: 7.3.4  
Build Number: 8401

Thanks in advance!

<br />

Peter


Answers:
author: Kishan Sharma
body: Do you see any errors in confluence-application.log which can be found in the \<local-home\>/logs directory.


author: Kishan Sharma
body: Hi [@EOS Hungary](/t5/user/viewprofilepage/user-id/3622010)

This does work for me on confluence server and on cloud. Have you tried clearing your browsers cache and retrying the action ?

comments: author: EOS Hungary
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

yes I've tried and it does not work sadly.

It does not work in Edge, Chrome and in Firefox.

BR,

Peter


author: Kishan Sharma
body: Thanks for confirming Peter. Do you see any errors in confluence-application.log which can be found in the \<local-home\>/logs directory


author: EOS Hungary
body: I don't see any errors in the log file, looks clean to me.


author: Kishan Sharma
body: Without any logging it would be difficult to troubleshoot this. Is it just that you are facing this or any other colleagues of yours are also experiencing the same ? If yes, I will recommend [raising a support ticket](https://support.atlassian.com/contact/) to Atlassian for further help.


Tags: confluence-server

server
need to create a public help desk page
Asked by Murray Hall:

Ideally with drop downs for user to select the issue, where they are from etc, and when they submit it becomes a support ticket, can confluence do this?

Regards

Murray


Answers:
author: Murray Hall
body: Hi, thanks i found the service desk templates, now just need to modify it to suit my needs


author: Kishan Sharma
body: Hi [@Murray Hall](/t5/user/viewprofilepage/user-id/4567434) Welcome to the Atlassian Community!

I would recommend using [Jira Service Management](https://www.atlassian.com/software/jira/service-management/features) for your requirement which has better features for request management, where users can create requests/incidents by filling up portal forms and the tickets will be created and assigned to service desk teams/support team. You can also link confluence create KB articles to it, so that users can view self-help articles for known issues.

comments: author: Murray Hall
body: I don't get the option to add a service desk template when i create a new project, when i click on the link just comes up with a blank page.

I have standard do i need to upgrade to Premium or enterprise?, or am i missing something all together

Many Thanks

Murray


author: Kishan Sharma
body: Are you in Jira Service Management or Confluence ? A screenshot will help.

If you are in Jira Service Management you will get option to create Project and then you can select many templates eg: IT service management/ General Service Management and so on.


author: Murray Hall
body: Hi Jira Service Management , when i click on the link i get a blank page

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/161914i3315EDC3030DB40B/image-size/large?v=v2&px=999 "Capture.PNG")


author: Kishan Sharma
body: Thanks, do you see "Create Project" button on this page ?

I can see you already have one project created with the key PIQ.


Tags: cloud

confluence-cloud

new-to-confluence