youngmon/atlassian-qna huggingface dataset:
Thumbnails not displaying on Trello cards
Asked by Tori Johnson:

For some reason thumbnails of attached JPGs are no longer showing up on my Trello cards, and the option to choose one of the images to 'make cover' is gone. Can anyone help? I've got cover images enabled in settings and all my old Trello cards are fine, it's just newly created ones. It's not just happening on my PC either so it's not a storage issue - it's happening on my client's PC as well, when she views the same Trello cards.


Answers:
author: Lara
body: Hi Tori,

Thanks for reaching out!

I've replied to your support ticket, but I'll copy over my response here for posterity.

Our team has looked into this, and it looks like the image files you are attaching are actually WebP image files instead of JPEG files. WebP files are currently not supported for attachment thumbnails and card covers.

Our team is working on bringing WebP image support in the coming months.

For now, the workaround is to convert the file to a JPEG file and then upload it to Trello.

All the best,

Lara  
The Trello Team

comments: author: Michelle Tink
body: It's been over a year since your response. Nothing?


author: Lara
body: Hi Michelle,

We do support WebP files now so you should be able to see attachment thumbnails and be able to make those files card covers.

Are you unable to do so? Can you let us know what's happening instead?

Lara  
The Trello Team


author: Michelle Tink
body: I'm trying to view attached png files. When I search for a card many cards come up. If I hover over each one, I can see the cover/attached png. But when I have to hit "advanced" because there are more cards not showing, I can no longer see the Cover/attached png thumbnail when I hover over these cards.
Getting rid of Power-up tabs
Asked by Gillian:

I decided to try the Placker power-up, not realising how much it would cost. It's not worth that as I use Trello just for myself. Now the free trial has expired, how do I get rid of the tabs at the top of the boards?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Gillian](/t5/user/viewprofilepage/user-id/4979988) ! Welcome to the community :) You just need to disable the power-up. Simply select the "Power-Ups" button at the top-right of your board, find the power-up, select settings, and you should see a "disable" option there.   

![disable power up.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/204496i244EF5F514ED8232/image-dimensions/266x255?v=v2 "disable power up.PNG")  

Just note that with some power-ups that are owned by 3rd-parties, when you enable the power-up, you also create an account with that company. Disabling the power-up will remove it from the board, but it won't fully cancel the account you created. Because you're on a trial, it doesn't matter too much seeing as you won't be charged, but if you wanted to remove all of your personal data from their system, you'd need to reach out to their support and request this.
Screen Monitoring option
Asked by Madiha Saleem:

Hi,

I want to know if Trello is providing screen monitoring within the team project management. Also please confirm either it is free or paid


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What do you mean by "screen monitoring"?

comments: author: Madiha Saleem
body: We want screen monitoring for our employees or team members. We want screenshots of almost every minute.


author: Nic Brough -Adaptavist-
body: Thanks.

I'm not aware of anything that can do this. There are three things:

1. Trello is a web application, most people use it in a browser or app. Trello and its power-ups have no way to record what the client is doing. The best it could do is log what people are clicking on and typing in, but even that's hard and would generate vast amounts of data no one wants to handle storing and retrieving on the server-side.
2. This would be blatantly illegal in a lot of countries. No one is going to write a power-up they can't sell into the Atlassian ecosystem's most used regions.
3. This is micro-management at a howlingly high level. No one wants to work in an environment that would do this, and it doesn't even make sense in military grade secured sites.

What problem are you trying to solve with this?
how to solve this error message?
Asked by Saane Oliveira:

![513287AA-40DD-4321-9314-B7274290CA62.png](/t5/image/serverpage/image-id/204493iA68C827CD798164E/image-size/large?v=v2&px=999 "513287AA-40DD-4321-9314-B7274290CA62.png")


Answers:
author: Nic Brough -Adaptavist-
body: This error is saying what has happened - the card has been deleted, or secured away from you so you can't see it.

There's nothing to "solve" here, it's not a Trello issue. If you think the card should be visible to you, you'll need to ask the owner of it to make it visible, or have a conversation with whomever deleted it as to why they deleted it.

comments: author: Saane Oliveira
body: but I own the card, I put the card in, the problem is: as soon as I put a photo on the card, it doesn't load and this message appears, as if the App itself had automatically erased it, and I don't know how to solve it.


author: Saane Oliveira
body: could not load  
this card  
This card may have been deleted or  
you may not be allowed to  
visualize it.
Disable function COPY BOARD?
Asked by Markus H?nsel:

Hello,

I'm working in open groups and want my boards to be safe from beeing copied and used otherwise outside of a working group. Is there any way to do this (as admin and owner of the board)?


Answers:
author: Brittany Joiner
body: [@Markus H?nsel](/t5/user/viewprofilepage/user-id/4979864) that's actually a really good question. i don't think there is a way to do that, but I can see how that would be a really nice feature.

[@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) or anyone else on the team know if this exists?

comments: author: Alex W
body: Hey [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) - no such feature but [@Markus H?nsel](/t5/user/viewprofilepage/user-id/4979864) is welcome to raise this as a feature request at <https://trello.com/contact>

This seems like a kind of feature we'd add to our Premium or Enterprise subscriptions if we were to implement it, just as an FYI.


author: Brittany Joiner
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) agree - i feel like this could fit more with the Enterprise features that have more security, such as not allowing people to create public boards. (I personally would not expect this on anything lower than Enterprise, so that makes sense to me!)
JIRA power-ups issue
Asked by malek:

Hello: I am trying to use the JIRA power-up feature in Trello. However, each time I input our unique JIRA URL, the applications do not connect. The authorization dialog box just "hangs" and the connection is not made. Any help or guidance will be appreciated. Thank you.


Answers:
author: Renzo Manganiello
body: Same issue here. It creates the same experience as a new board trying to sync, but it enters in an infinite loop. Doesn't work


author: chris_dumas
body: Having the same issue too, thought it was my end but now i'm glad (not glad glad) others are experiencing it too. Saves me continuing to try and fix
Jira PowerUp not syncing
Asked by Amanda Gall:

![Screen Shot 2022-07-04 at 10.25.28 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/204458iD8330269323DFD60/image-size/large?v=v2&px=999 "Screen Shot 2022-07-04 at 10.25.28 AM.png")

The powerup was working up until yesterday. I tried to re-integrate it but it keeps stalling on this screen. Has anyone else had this problem?


Answers:
author: Dan Ivory
body: We're having the same issue, it gets stuck in the verification stage


author: arielb1990
body: Hi! We are having the same issues.


author: Ricardo de Alfonso
body: Happening to me too.

As a Workaround you can attach JIRA issues as if you were attaching a file.


author: Antonio Cambados
body: This is happening to me too :/


author: Amanda Gall
body: Follow up - I'm now getting this error code: ![Screen Shot 2022-07-04 at 11.29.03 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/204467i94F557562F0A7DA1/image-size/large?v=v2&px=999 "Screen Shot 2022-07-04 at 11.29.03 AM.png")
I cannot approve pull request neither add comments
Asked by Ivan Sanchez:

Hi,

I am experiencing a couple of weird issues at Pull Requests management page.

I cannot approve Pull request nor comment on it, it's just stuck like this:

![Screenshot 2021-06-17 at 17.42.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/147970i5A280B8C0CB597C6/image-size/large?v=v2&px=999 "Screenshot 2021-06-17 at 17.42.05.png")

I have no clue was going on. We've reviewed my permissions and is all granted. It is happening in every project on my organisation.

Thank you!


Answers:
author: Ivan Sanchez
body: A Chrome extension caused the error, thanks anyway.


Tags: pull-request
Pipelines SSH keys are not injected when self hosted Bitbucket runners are used
Asked by Muneeb Ahmad:

Hi guys,

First of all, thank you for adding self-hosted runners feature. I have been exploring it recently. However, I am facing an issue with it as I have observed that the Pipelines SSH keys are not injected into the pipeline when self hosted Bitbucket runners are used. Is this behaviour intentional?

Thank you. I look forward to your response.

Regards,  
Muneeb


Answers:
author: S?awomir Zg?obicki
body: I have the same issue as well. Please Fix it. Thanks.


author: Tim
body: experience similar problem, but sometimes the SSH keys are injected into the runner, it seems this behavior is not consistent

any update or fix?

comments: author: Gerhard Alfanz
body: Same issue here - keys were present some time but then suddenly disappeared. Had to implement a dirty workaround to inject the keys manually.


author: mgawrys
body: I have the same issue, it will be nice if ssh keys were provided into runners.


Tags: bitbucket-pipelines

bug
Not receiving emails from bitbucket
Asked by Aman_D:

Hi,

Seen many posts on this and assume the same is happening here. Is the email address \<email edited for privacy reasons\> on a bounce list as they are not receiving invite to repositories?


Answers:
author: Theodora Boudale
body: Hi [@Aman_D](/t5/user/viewprofilepage/user-id/4056158) ,

I checked in our system and saw a hard bounce event for the email you mentioned with the message:
> 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces

I went ahead and removed the email from the suppression list, could you please try resending the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Just a heads up, I removed the email from your post for privacy reasons.

Please feel free to let me know if things are ok now and if you need anything further!

Kind regards,  
Theodora

comments: author: Aman_D
body: Ok I will test it and update here


author: Theodora Boudale
body: Sure, I'll wait for your update then.

Kind regards,  
Theodora


author: Aman_D
body: Thank You [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) Invitations are coming now


author: Theodora Boudale
body: You are very welcome, I'm glad to hear that the issue is resolved.

Please feel free to reach out if you ever need anything else!

Kind regards  
Theodora


Tags: bitbucket-cloud

cloud
When will bitbucket support finer granularity on required merge checks
Asked by Zeno:

this is about the enforced merge checks feature that requires bitbucket premium.

Currently the available controls for required merge checks are myopic, sitting at :

- x number of merge checks required before PR is allowed to be merged.

- x number of reviewers to provide approval before PR is allowed to be merged.

Now, over at github:

- can choose excatly which merge checks are required, where a merge check is either a remotely registered webhook or a github action.

- can configure a \`OWNERS\` file which contains globs and usernames, when PR changeset contains files matching the globs, the related usernames for that glob are added as required reviewers

I feel that bitbucket (premium) enforced merge checks are rather pointless in their current form.

When will bitbucket reach feature parity with github on this aspect?


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: Great question, although I would have put 3 exclamation marks (!!!) in the title.

Here is the ticket that tracks a request to allow BBC apps to implement custom merge-checks <https://jira.atlassian.com/browse/BCLOUD-19885>

Please vote and watch for updates.

I understand that this is not the actual solution you're looking for, but it will bring BBC a step closer by enabling apps to implement configurable custom merge-checks.

comments: author: Zeno
body: sorry mate, too little too late.


Tags: bitbucket-cloud

cloud
atlassian/default-image:2 broken?
Asked by Deniss Surnin:

I have had a bitbucket pipeline setup which had been working flawlessly for a year yet it stopped working few days ago

Here is the beginning of my bitbucket config  
\`\`\`  
image: atlassian/default-image:2

options:  
max-time: 30  
pipelines:  
default:  
- step:  
script:  
- echo "This script runs on all branches that don't have any specific pipeline assigned in 'branches'."  
branches:  
master:  
- step:  
caches:  
- composer  
name: cms  
deployment: production  
script:  
- apt-get update  
- apt-get install -y software-properties-common python-software-properties  
- add-apt-repository -y ppa:ondrej/php  
- apt-get update  
- apt-get install -y php7.2 php7.2-cli php7.2-common php7.2-mbstring  
- apt-get install -y php7.2-curl php7.2-xml  
...  
...  
\`\`\`

Now I keep getting the following error (that has not happened before):  
\`\`\`  
+ apt-get install -y php7.2 php7.2-cli php7.2-common php7.2-mbstring  
Reading package lists...  
Building dependency tree...  
Reading state information...  
E: Unable to locate package php7.2  
E: Couldn't find any package by regex 'php7.2'  
E: Unable to locate package php7.2-cli  
E: Couldn't find any package by regex 'php7.2-cli'  
E: Unable to locate package php7.2-common  
E: Couldn't find any package by regex 'php7.2-common'  
E: Unable to locate package php7.2-mbstring  
E: Couldn't find any package by regex 'php7.2-mbstring'  
\`\`\`

I could not find any changes on the docker image end and ondrej's repo seems to still contain the packages. What could be the problem?


Answers:
author: Alex Emery
body: Hey all,

Just adding to this issue.

Since today, I'm starting to have root CA certs that are not trusted by default by Ubuntu 16.04. At that point, instead of installing new certs I just went ahead and took your Dockerfile for atlassian/default-image:2 and tweaked it a bit to fit Ubuntu 20.04.

That being said, having a real image maintained by Atlassian would be very nice.


author: Theodora Boudale
body: Hi [@Deniss Surnin](/t5/user/viewprofilepage/user-id/3107347),

The image atlassian/default-image:2 uses Ubuntu 16.04. I found out that this version has reached its end of standard support, which is the reason why php packages from [https://launchpad.net/\~ondrej/+archive/ubuntu/php](https://launchpad.net/~ondrej/+archive/ubuntu/php) are no longer available.

I'm afraid that we don't have an ETA on whether this image will be upgraded with a newer version of Ubuntu or if a new image will be set up.

Our recommendation would be to either use a different Docker image with a newer version of Ubuntu or set up your own Docker image.

If you use a Docker image that has php pre-installed, or create a Docker image with all the dependencies you need, you could also save running costs by not having to install the dependencies every time this step runs.

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Is there a way to search the entire repo for a certain value within all .java files?
Asked by Socko-71:

We have our automation scripts within Bitbucket for multiple applications. This is an on-going activity wherein, we will keep adding scripts to bitbucket on daily basis. The testcases are written inside a .java file. A testcase can be identified with a tag "@Test". The below example is a single testcase. We like a count returned for all the testcases in the repo

**Eg:**

[@TEST](/t5/user/viewprofilepage/user-id/663)

public void whenRequestingAPolicy_thenSubmitTheRequest() {

start();

AccountSummaryUser user = new UserFactory().retrieveAccountSummaryData("commonUser1Ifbi");

new LoginPage(driver).submitLogin(user.getUsername(), user.getPassword());

ContactUsPage contactUsPage = new MenuWorkflow(driver).accessContactUs();

assertTrue(contactUsPage.isAt());

contactUsPage.selectATopicDropdown.select("Policy");

Select options = new Select(contactUsPage.selectAPolicyTypeElement);

options.selectByIndex(3);

String requestAPolicyComments = randomAlphanumeric(8);

contactUsPage.comments.input(requestAPolicyComments);

ContactUsConfirmationPage contactUsConfirmationPage = contactUsPage.clickContinueButton();

assertTrue(contactUsConfirmationPage.isAtContactUsConfirmation());

dateTimeTestScript = new DateTime();

System.out.println("CONTACT IS POLICY EMAIL SENT TIME TEST SCTIPT " + dateTimeTestScript);

assertEquals("Customer Topic: Policy", new OwaPage(driver).getContactUsText(requestAPolicyComments));

}

I tried the search option in BitBucket for "@Test" but it returns all code that has the value "test".


Answers:
author: Ulrich Kuhnhardt _IzymesCo_
body: I don't have a direct solution - but what about parsing test result files / reports?

comments: author: Socko-71
body: Are you talking using the addon Bamboo?


author: Ulrich Kuhnhardt _IzymesCo_
body: Yes - your CI system would make test results and stats readily available.

I assumed that you need to 'count' tests to report on increased test coverage/count?


author: Socko-71
body: Yes, that's exactly what they are wanting to do. Thanks again...Want a job...you can have mine!!! LOL


Tags: bitbucket-server

server
email SUBJECT with colon in string breaks pipe
Asked by Cord Slatton:

A SUBJECT with a colon ":" character in the string breaks the pipe. It gives the error:

? Validation errors: SUBJECT:- must be of string type

an example of a string that yields this error is 'Service Resources Portal: Docs Release'.

As soon as the colon is removed from the string then the pipe succeeds.


Answers:
author: Oleksandr Kyrdan
body: Hi [@Cord Slatton](/t5/user/viewprofilepage/user-id/3359231) ,

Thank you for your question!

We're investigating this issue and will notify you about updates.

Cheers,  
Oleksandr Kyrdan

comments: author: Cord Slatton
body: Seems like it may be a double vs single quotes issue?


Tags: bitbucket-pipelines

cloud

email

notification
Error when trying to use Bitbucket Migration tool
Asked by Laura Krebiehl:

Hi.

I'm trying to use the Bitbucket import/migration tool to import an existing Bitbucket Server repository to Bitbucket Cloud. However I'm receiving the following error message: Please help.![image.png](/t5/image/serverpage/image-id/147732i177C7C9C83EF54A1/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Theodora Boudale
body: Hi Laura and welcome to the community.

Based on the error in the screenshot, it looks that Bitbucket Cloud cannot reach your Bitbucket Server instance due to some issue with your proxy.

One possibility is that Bitbucket Cloud IPs are not whitelisted on your server or it could be because of some other configuration on your proxy.

You can check in this document which IPs you need to whitelist for Bitbucket Cloud, if necessary:

* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>

As a workaround, you can also migrate the repo the following way:

**1.** Take a mirror clone of the repo from Bitbucket Server

```
git clone --mirror URL_OF_BITBUCKET_SERVER_REPO
```

**2.** Create an empty repository in Bitbucket Cloud.

Make sure that the "Include .gitignore?" option in the "Create repository" page is set to "No" so that the repo is empty.

**3.** Then push from the mirror clone to the empty Bitbucket Cloud repo

```
git push --mirror URL_OF_BITBUCKET_CLOUD_REPO
```

Please feel free to let me know if you have any questions!

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Error when fetching from Bitbucket repo through the Jenkins
Asked by DFCC team:

Hi,  

We are using the Bitbucket standard plan and connect with the Jenkins. When we build the job in the Jenkins server it gives a fetching error when accessing the Bitbucket repositories.  

However it was worked fine until a week before. But now it gives an error. No changes done in the Jenkins and Bitbucket configurations.  

Is there any way to solve this issue?  

I have attached the screenshot of the error log.  

![Bitbucket.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/147687i5DDF17534A048FC2/image-size/large?v=v2&px=999 "Bitbucket.PNG")  

Thanks.


Answers:
author: Caroline R
body: Hi, [@DFCC team](/t5/user/viewprofilepage/user-id/3734811).

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,  
Caroline


Tags: bitbucket-cloud

clone

cloud

fetch

git

jenkins
secret option while creating webhook is not available with bitbucket cloud
Asked by Manish Kumar:

secret option while creating webhook is not available with bitbucket cloud.

Any idea if I am missing something?

Is this feature available in on-premise version?


Answers:
author: Caroline R
body: Hi, [@Manish Kumar](/t5/user/viewprofilepage/user-id/4439320)! Welcome to the community!

Currently, we don't have a way to add a secret while creating a webhook in Bitbucket Cloud. However, we do understand that this would be an important feature, so we already have an open feature request to include webhook secret in Bitbucket, as you can check here:

* <https://jira.atlassian.com/browse/BCLOUD-14683>

I've linked your question to this feature request. Please consider adding yourself as a watcher, so you get updated as we make progress with this. If you are not familiar with our Feature Request Policy, you can learn more about it here:

* [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

About your second question, this feature is indeed available in the on-premise version.

Please, feel free to share any additional questions regarding this subject.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud