youngmon/atlassian-qna huggingface dataset:
???????????????????????????
Asked by ???:

???????????????????????


Answers:
author: Brant Schroeder
body: [@???](/t5/user/viewprofilepage/user-id/5271709) There is not a recommendation by Atlassian. We keep a months worth so anything older than 30 days we delete. We also keep one every time we do an upgrade and keep the last 3 updated backups. I think you will need to come up with your own policy based on what information you keep in Confluence and build your own disaster recovery plan / business continuity plan based on that.


Tags: confluence-server

server
Auto Invite External Users Using Gmail
Asked by ??:

Gmail users are automatically invited when they access through our Space link, and you can immediately view the posts in Space.

We haven't added Gmail and Google domains, and we hope they won't be able to view it even if they access it via link. How can it be solved?


Answers:
author: marc -Collabello--Phase Locked-
body: Have you checked that the space is not set to "public"?


Tags: cloud

confluence-cloud
Search Bar in HelpDesk Portal only shows on the home page - how do you have it on every page?
Asked by Andrew Rowland:

Search Bar in HelpDesk Portal only shows on the home page - how do you have it on every page?![Screenshot 2023-09-20 at 11.00.53 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/281629iA708377CA00E7331/image-size/large?v=v2&px=999 "Screenshot 2023-09-20 at 11.00.53 am.png")

Once you dive into the articles, the search function goes away.

![Screenshot 2023-09-20 at 11.01.09 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/281630i04BDC5AA812648BD/image-size/large?v=v2&px=999 "Screenshot 2023-09-20 at 11.01.09 am.png")

Is there a setting somewhere that enables this to remain on each page?


Answers:
author: Carla Ann Rowland
body: Hi Andrew, The Portal Search Bar only appears on the Main Portal. It is not designed to appear on every customer request screen

comments: author: Andrew Rowland
body: Thats dissapointing...

Thanks for the answer Carla


Tags: cloud

confluence-cloud
Is it possible for links in HelpDesk articles to open in the same tab and not open in a new tab?
Asked by Andrew Rowland:

We are setting up a customer portal for our HelpDesk articles and each article has many hyperlinks.

When clicking the hyperlink it automatically opens in a new TAB instead of in the same TAB. Is there a setting somewhere that can turn this off?


Answers:
author: Carla Ann Rowland
body: Hi Andrew: You would need to see if the confluence settings might be able to be adjusted. I do not have a Confluence Cloud instance open at moment. Did you try right clicking on hyperlink and choose option to open in new tab or window. that might be your only option, based on my review of confluence cloud settings: <https://confluence.atlassian.com/servicemanagementserver/knowledge-base-settings-and-permissions-in-confluence-cloud-1018775529.html>

Here is a related request (think it is for confluence server): <https://community.atlassian.com/t5/Confluence-questions/Links-to-open-in-a-new-tab/qaq-p/742964>


Tags: cloud

confluence-cloud
Forge macro not available in guest accounts
Asked by Marc Petit-Huguenin:

Hi,

I developed a forge macro that works fine for regular users but does not appear in the list of available macros for guest users.

I tried with deployment in development and production environments, also and also sharing the app.

Please advise.


Answers:
author: marc -Collabello--Phase Locked-
body: Hi [@Marc Petit-Huguenin](/t5/user/viewprofilepage/user-id/5320357) ,

If I understand correctly, Forge macros are not supported for guest users: <https://ecosystem.atlassian.net/browse/FRGE-189>

comments: author: Marc Petit-Huguenin
body: Ah, right, thanks. Maybe the page at <https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/> should reflect that.


Tags: cloud

confluence-cloud

macro
when a page is published it does not change the status
Asked by Yuri Edward Schulze:

Hi!

We use the Comala Workflow macro to publish a page in another space (Draft and Public). However, some of our users are reporting that when published, the page does not change in the Public Space.  
Analyzing further, I noticed that the statuses we had on the pages when it was published (Publish) and when it underwent changes (Out of sync) disappeared and all pages have the status "New".

Does anyone know why this change was made and if it is linked to the user's problem? And also how to fix this problem


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Yuri Edward Schulze](/t5/user/viewprofilepage/user-id/4947462) I would suggest raising a ticket to the vendor support linked below:

* <https://support.comalatech.com/>


Tags: confluence-server

server
When anchoring the tabs on Confluence, is it necessary to always refresh the page? [RESOLVED]
Asked by Fadima Macalou:

I implemented the Tabs Container and Tabs Page onto my wiki Confluence, I also set custom IDs for each Tab that I am linking to specific parts in previous text before scrolling down to the Tabs Container section. However, when I publish the page with it's updates and use the features, I always have to refresh the page before and after I use it in order to get to the Tabs Page after I click the highlighted text. Is there any way to fix that or should I just add a disclaimer to my wiki page for anyone interested in that specific feature. Because you can just ultimately scroll down and get to the Tab Container, but it would be easier if they were just going to where they specifically wanted to go.


Answers:
author: Dan Breyen
body: Hi [@Fadima Macalou](/t5/user/viewprofilepage/user-id/5304403) you don't mention what release of Confluence you are on, (Server vs Cloud) and if you're on Server, what release it is. Have you checked to see if your site is on the latest release? This sounds like it might be a bug that has already been fixed in the latest software. I took a quick look out on Atlassian's Jira site (jira.atlassian.com) and didn't find anything, but I may have missed something.

Also, have you tried a different computer, a different browser, or have you had someone else try it out to see if it's reproducible? If you're on the latest version and can reproduce it, it might be worth having you open a ticket with Support (support.atlassian.com/contact) and maybe they can confirm if it's a bug or if it's already been fixed in another release.

Hope that helps.

comments: author: Fadima Macalou
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) I am not working on the Cloud so I am working on the server. Apologies for the lack of distinction, I have not tried a different computer/browser but I will try it out. If it still doesn't work I will submit a ticket thank you very much for your help.


author: Zoriana Bogutska_Adaptavist_
body: Hi [@Fadima Macalou](/t5/user/viewprofilepage/user-id/5304403)

Have resolved this issue?

What app do you use?

comments: author: Fadima Macalou
body: Apologies, this has been resolved!


Tags: unknown-hosting-type
Is Analytics broken on Confluence Server?
Asked by Liam Lynch:

Hello,

We are still running confluence on server and our analytics cockpit is reporting abnormally high numbers. As an example for 'attachment views' it would normally be about 100-400 a day but then there would be a jump to about 23,000.. And when I export the .csv i can see that the records are duplicated.

Just wondering is this from the end-of-life for server or is there something else we should be worried about. Thanks

![unnamed (3).png](/t5/image/serverpage/image-id/281565i9BE377596AA21B36/image-size/large?v=v2&px=999 "unnamed (3).png")


Answers:
author: Mattia _bitvoodoo ag_
body: Hello [@Liam Lynch](/t5/user/viewprofilepage/user-id/5157928)

According to your screenshot, you seem to have an old version of either [Viewtracker](https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=server&tab=overview) or Attachment Tracking (which is now part of Viewtracker) running. I recommend always updating to the latest version, even when running the app on the Confluence server.

Now, in order to find out, what caused this very high number of duplicated entries in your Confluence database, please export the [Confluence Support ZIP](https://bitvoodoo-apps.atlassian.net/wiki/spaces/DOC/pages/10386116234/How+to+create+a+Confluence+Support+ZIP) and the apps [bitvoodoo support ZIP](https://bitvoodoo-apps.atlassian.net/wiki/spaces/DOC/pages/12008325125/How+to+create+a+bitvoodoo+Support+ZIP). And then create in our [help desk](https://support.bitvoodoo.app/) a ticket and attach those ZIPs.

Best regards,  
Mattia


author: Brant Schroeder
body: [@Liam Lynch](/t5/user/viewprofilepage/user-id/5157928) It should still be working fine. What are you seeing in the logs? Any errors or other issues?


Tags: confluence-server

server
Page property report macro omits content
Asked by Dmitrijus Bozko:

The page properties report is not showing all the pages with the page properties macro and proper label. This is temporarily solved when the page is updated, until it disappears again.

The page has correct labels, table within the page property is setup correctly in terms of headers and input. Is there a known solution?


Answers:
author: Dan Breyen
body: Hi [@Dmitrijus Bozko](/t5/user/viewprofilepage/user-id/5319896) welcome to the community! I took a quick look at Atlassian's Jira site (jira.atlassian.com) and found a few open issues. I think this is your issue? [CONFCLOUD-75896](https://jira.atlassian.com/browse/CONFCLOUD-75896)

but I could be wrong, I'll let you check it out for yourself. Here's the JQL I used "project = "Confluence Cloud" and text \~ properties and text \~ report and status != closed"

If you find your issue, feel free to vote for and watch it for any updates. If you don't find it, maybe contact support as they may be able to assist you further. (support.atlassian.com/contact)

Hope that helps.

comments: author: Dmitrijus Bozko
body: I have looked through, but did not locate issue I have described above


Tags: cloud

confluence-cloud
Edit Issue | Confluence
Asked by Saby:

In our Confluence platform, when attempting to access a Confluence page in edit mode, the images are not loading as expected. This issue obstructs the ability to edit content efficiently and affects the overall user experience. Investigating and resolving this problem is crucial to ensure seamless editing and maintenance of content within Confluence.  

<br />


Answers:
author: Saby
body: ![Confluence Issue.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/281559iC1098A86EF23B290/image-size/large?v=v2&px=999 "Confluence Issue.JPG")  

Upon attempting to edit a Confluence page, I have observed a recurring issue where the images within the page fail to load, presenting a perpetual loading state. This occurrence impedes the editing process and diminishes the effectiveness of content management within Confluence. It is imperative to address this concern promptly to restore normal functionality and ensure a smooth editing experience, facilitating efficient collaboration and content enhancement.  

Thanks for the suggestion, it is removed.


author: Jehan Bhathena
body: Hi [@Sabyasachi Bose](/t5/user/viewprofilepage/user-id/5320050) ,

Please can you share a snapshot of the issue you face? that might help clarify the issue that you face.

PS: would recommend removing the link to your confluence page, since this is a global community site, and you wont need everyone trying to access the link

comments: author: Jehan Bhathena
body: Hi [@Sabyasachi Bose](/t5/user/viewprofilepage/user-id/5320050) ,

Thanks for sharing the image :

![Confluence Issue.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/281559iC1098A86EF23B290/image-size/large?v=v2&px=999 "Confluence Issue.JPG")

From the looks of it, the image isn't rendering for your browser, does this occur on all browsers? Or for all the users at your end?

Perhaps you can check the Browser console when you open the edit mode, if you get an error there, it maybe the reason why the image breaks. If changing the browser, or resetting the settings doesn't work, then you might have to get in touch with Atlassian's support to raise this as a bug : <https://support.atlassian.com/contact/#/>


Tags: cloud

confluence-cloud
Premium Pricing
Asked by Alan Schmidt:

If I go Premium, is it then one license for all my workspaces or is it a license to each workspace.

Reason for asking is, for now I'm on the premium trial version, and I was just able to select one workspace for the trail.

Alan ;)


Answers:
author: Dreamsuite Mike
body: Sadly, it is per workspace unless you go with an enterprise license. I think it limits the capability quite a lot for SME's who can't afford the 10K threshold.

The 2 alternatives that come up most for me are Monday.com and ClickUp.

* Monday.com allows for multiple workspaces in an account
* Clickup charges per workspace but has the concept of Spaces, which could be used in the same way as workspaces

Overall I think this is a real own goal by Trello and I hope they consider changing it in the future.

The best option you have within Trello premium is to have a single premium workspace and use:

* Board collections (basically a tag for a board)
* Colour coding boards
* Stared boards
* Naming convention to group boards together

comments: author: Alan Schmidt
body: Thanks for your reply ;)
I want to create permission for this subject in image.
Asked by Narongdej_c:

i want to create permission for this subject in image, admin only can be use.  
1. Archived items

2. Print and export

![1678257382143.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/244419iE7B749C7D7E91C3F/image-size/large?v=v2&px=999 "1678257382143.jpg")


Answers:
author: Alina Kurishko
body: Hi there,

Welcome to the Atlassian Community!

I'm afraid there isn't currently a functionality within Trello to limit permissions on viewing Archived items or exporting a board.

But thanks for letting me know it's something you'd like to see! I can definitely bring this to the attention of the engineers so they may consider this option when making development plans for the future.

Let me know if you have any further comments regarding this!

Alina \| The Trello team
Why unattended cards in boards get decoloured?
Asked by Anirudhra Boganadham:

I'm trying to figure out why unattended cards in boards become decoloured after a while. I will have to comment or do something with the card for it to again gets bright.

Any help with this would be helpful, thank you.


Answers:
author: Dreamsuite Mike
body: Sounds like you have the Card Aging Power-Up enabled...

[Power-Ups - Card Aging](https://trello.com/power-ups/55a5d917446f517774210012/card-aging)
Boards disappeared today
Asked by ReichLoli:

Today, when I entered into my board link, I got a error display on the tab page and it bring me into the home page. When I go into the log in page it says "There isn't an account for this email". When it transition me to trello to atlassian sign in I'm able to access my account and now it telling me to make a new Workplace. As if it's the first time I entered this website. Like how does that even happen when you're the only one running it?


Answers:
author: Brant Schroeder
body: [@ReichLoli](/t5/user/viewprofilepage/user-id/5163415) Welcome to the Atlassian community

You will need to contact Trello support here: <https://trello.com/contact#/> and submit a support issue at the bottom of the page. They will be able to look at your account and see what happened. My guess is that you have a free account and have not used the account for a very long time and it was deleted.

comments: author: ReichLoli
body: I already send a ticket there and they are currently looking into it. I just wanna make a post here as well if anyone else have this bug and if their any solution to it.  

The problem with that is I frequently updated my boards cards in a daily basics. To make sure I don't missing anything else I need to work on next. So the account being inactive isn't the reason why my boards and workspace decided to disappeared the next day.


author: Brant Schroeder
body: [@ReichLoli](/t5/user/viewprofilepage/user-id/5163415) Thanks for the additional information. I was just suggesting that as a possibility as you did not include the frequency of how often you accessed your boards. Were you the workspace owner?


author: ReichLoli
body: Yeah I was the workspace owner. I can't given you anymore info of how often I accessed the boards because the bug erase everything with no backup the other day. All I can give you is this screenshot of the error page.![Screenshot 2023-03-06 153258.png](https://community.atlassian.com/t5/image/serverpage/image-id/244398iD0C9C8D449DB7DC1/image-size/large?v=v2&px=999 "Screenshot 2023-03-06 153258.png")


author: Brant Schroeder
body: [@ReichLoli](/t5/user/viewprofilepage/user-id/5163415) at this point I am out of ideas. Hopefully Atlassian will be able to recover. You should post here what they are able to find out.


author: ReichLoli
body: My only theory is it have something to do with my account be link into the servers. So it just decided to bug out and purge everything. ![Screenshot 2023-03-08 182733.png](https://community.atlassian.com/t5/image/serverpage/image-id/244613i0B5E622A59A5DCA6/image-size/large?v=v2&px=999 "Screenshot 2023-03-08 182733.png")Which can explain why everything disappeared the next day and it view me as new user instead of a known user with years of work.

I never see anything like this before...
Is there a way to turn off numeric key from adding a label ?
Asked by Chuck Masluk:

I have users that are good at looking at paper work and entering numeric data in custom fields.

The problem is they don't always go into data entry mode for that field and start hitting numeric keys. Well this starts adding labels to the card, or removing labels from card. This becomes very time consuming now to figure out what labels are supposed to be there.

Is there a way, that if no data entry field is selected and the start hitting numeric keys that nothing happens, or better yet nothing happens and get an audible feedback.

Thanks,

Chuck


Answers:
author: Alex W
body: Hey [@Chuck Masluk](/t5/user/viewprofilepage/user-id/5089646) - unfortunately there is no way to disable keyboard shortcuts in Trello at this time. I have added your feedback as +1 to an open feature request we have to add this functionality.


Tags: label
How to set up your board in order to extract a better report in excel?
Asked by Juan Coa:

Hi, I'm pretty new to Trello, and I'm just wondering how to set up your board / tasks correctly so when extracting a report, it actually pulls the right info broken down by columns.


Answers:
author: Dreamsuite Mike
body: I would recommend using the **free** power-up Dashcards...

[Introducing a whole new way to track work with the Dashcards Power-Up (trello.com)](https://blog.trello.com/dashcards-powerup)

I think this is the cheapest and simplest way to solve your issue, show a report in a table view, with filters, column selection and pivot capability. You can also export to to a spreadsheet
How to open a card created by link?
Asked by Ilya:

If I create a card by pasting a URL as a title, Trello parses the contents of the web page and changes the appearance of the card. It looks nice, and I need it that way, but it is impossible to open the card itself. When I click it the URL opens. How to access this card easily and add comments, description?

![Screenshot 2023-03-06 at 18.18.55.png](/t5/image/serverpage/image-id/244057iDC04C144F7E17548/image-size/large?v=v2&px=999 "Screenshot 2023-03-06 at 18.18.55.png")


Answers:
author: Dreamsuite Mike
body: Sadly, these are just smartlinks wrapped in a card front so you can't access the cardback unless you convert to a regular card.

Only 2 options I have are:

1. Use a cover card above the link to be the place to contain the info you want to store, like this:  
   ![Screenshot 2023-03-06 232257.png](https://community.atlassian.com/t5/image/serverpage/image-id/244179i57039A0533C30AD8/image-size/large?v=v2&px=999 "Screenshot 2023-03-06 232257.png")
2. Convert to a regular card and put the link in the description, it displays in the same format in the description box  
   ![Screenshot 2023-03-06 232545.png](https://community.atlassian.com/t5/image/serverpage/image-id/244180i8A4B5C830A7A7DA4/image-size/large?v=v2&px=999 "Screenshot 2023-03-06 232545.png")

comments: author: Ilya
body: Very inconsistent functionality
How to filter cards by substring?
Asked by John Doe:

Hey there,

I'm trying to filter cards using the search endpoint (<https://developer.atlassian.com/cloud/trello/rest/api-group-search/#api-search-get>) and I want to filter by a substring I'm entering to the query parameter. For example, if the name of the card is "test card", then if I write in the search query "t", it will display all the cards which start with the letter "t".

i'll be happy for some help, thanks in advance.

By the way, I'm real, don't let the name fool you


Answers:
author: Alex W
body: Hi [@John Doe](/t5/user/viewprofilepage/user-id/5163223) - welcome to the Community!

As you're asking a question about the API, I highly recommend you raise this in our dedicated Developer Community over at <https://community.developer.atlassian.com/c/trello/42>
End of collaboration, how to copy an entire work space when I am not admin
Asked by Caroline:

Dir Sir,   

I am ending a collaboration for work.  
And we had work spaces shared, but I am not admin on it, and the rest of the team will sill need to have access to th work space.  

First option, how can I copy the integrality of a work space, and is that possible if I am only a member ?  

Second option, how can she named me administrator and leave the trello, giving me all rights on it ?  

Thanks in advance for your answer  

Caroline


Answers:
author: Dreamsuite Mike
body: Hi Caroline,

I will answer the second option first as it is the easiest option available to you.

Please see my answer to this post:

[Can I hand off a workspace I created to another ad... (atlassian.com)](https://community.atlassian.com/t5/Trello-questions/Can-I-hand-off-a-workspace-I-created-to-another-admin-so-I-can/qaq-p/2288856)

For the first option, to my knowledge there is no way to copy an entire workspace as such, regardless of if you are admin or not. This would be a neat feature though...

Even if you are not a workspace admin, you can copy boards you are a member of (again not needing to be admin)

You would need to create a new workspace and copy boards one by one.

The 1 big caveat is that when you copy a board to a new workspace, the board members aren't copied and thus you lose that, as well as any comments.  

For this reason, I would strongly recommend getting the current admin to make you admin
I am being tagged in comments on Trello from companies I am not associated to..
Asked by Kirsty Taylor:

It seems I must have a similar user name to someone else because twice now I have been tagged in comments from companies I do not work for an am not associated with. Surely this is a data breach as I can now see customer information etc.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It could well be a data breach, but that would be on the part of the people who are tagging you. You will need to ask them why they have added you into their systems and are tagging you inappropriately.

comments: author: Kirsty Taylor
body: Yes I have replied to them but had no response so far, I have now removed myself from their board - thanks