youngmon/atlassian-qna huggingface dataset:
Salesforce/ Slack integration not working
Asked by karis:

Hi there, I just integrated my Trello board with Slack and Salesforce using Powerup. At first, it worked as follow:

1. Front card had field imported from Salesforce opportunity: deal size, closed date and etc. -\> now for some reason after 5-6 hours, it's gone all of sudden

2. Within the card, it showed Salesforce Opportunity summary, but this is on and off: sometimes it's there, sometimes it gives me a message that I need to sync with Salsforce (I don't remember exact message)

3. I moved some Slack message over to Trello by drag and drop. It showed inside of the card as text spelled out, but now after 5-6 hours, it's only showing as attachment with Slack link

Could you please tell me what is going on? Am I missing anything here?

Thanks!


Answers:
author: Cody C.
body: It sounds to me like there may be an authentication issue! Trello uses Atlassian Accounts for a number of its integrations and features, and if that authentication gets stale sometimes information won't be fully pulled through.

Could you try from a second browser and/or from an incognito tab with extensions disabled to see if the issue may be related to a browser setting?

From there, try logging in through id.atlassian.com first, then open Trello in a second tab and see if the Salesforce and Slack links pull through.

When you click the button to re-authorize with Salesforce or Slack, do you see the content you expect pop up?

We have more detail on troubleshooting there here: <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>
Why is it that some due dates show on calendar and some don't. Also I never get any notification.
Asked by matt jefcoats:

If there is something I am doing wrong I would like to address it. The main reason I joined and paid is for the calendar and alert functions.


Answers:
author: Lara
body: Hi Matt,

Thanks for reaching out!

Hmm, that sounds strange. We'll need to look into this further so I've gone ahead and created a support ticket on your behalf. Keep an eye out for an email!

All the best,

Lara  
The Trello Team
HTTP Response Returns INVALID_JSON
Asked by shmood:

While using HTTP response in a Trello automation, I'm unable to parse the response received. Using {httpresponse} in the description looks to show the response but trying to access any of the elements like {httpresponse.status} returns an INVALID_JSON value. Any ideas as to why?


Answers:
author: Cody C.
body: I had a look around and I see one of my colleagues asking our engineering team for a bit more detail. I'll defer to them, and ask that he reply back in this thread once he finds out a bit more!

comments: author: shmood
body: I know I'm getting the error because the response itself is getting truncated. Was wondering if there's a reason as to why that happens.


author: Gustavo Kindel
body: I confirmed with our engineering team that it's expected that http responses will get truncated at 16k characters because that's the maximum string input that Trello's API accepts.   

We've raised a feature request to continue to track the need to change this going forward. Fingers crossed!
Deleted account
Asked by ???????? ????:

Hi there!

I was using trello account for many days. And only now I checked the information that due to the political situation my account was winded down(I got email in 30 days saying that). Can you give me access to download my trello desk. There was my very vital information for several months. I need to clone it. Or just delete it!!

My email is nulisichka@gmail.com


Answers:
author: Kseniia Trushnikova
body: Hi [@???????? ????](/t5/user/viewprofilepage/user-id/5325635),

Please contact the Trello support directly using the form here <https://trello.com/contact#/>
Paying for more users
Asked by Denise UI _Neesee_:

I have a small project (one time per year) that I'd like to have a Trello board for. There would be about 7 others I need to assign tasks to and would prefer to do it under "checklist" but I do not want to pay over $100 per user for something we will use once. It's a trial run so I can get them to be interested in using Trello for more projects. Is that necessary? Can't I pay for the Premium and then assign tasks?


Answers:
author: Brant Schroeder
body: [@Denise UI _Neesee_](/t5/user/viewprofilepage/user-id/5325673) Welcome to the Atlassian community

Have you considered using Board Guests for this single Board? <https://support.atlassian.com/trello/docs/board-guests/>

comments: author: Denise UI _Neesee_
body: Hi, thank you for replying. I am uncertain how to "assign" a task to a guest. Is that possible without paying for more users at over $100 per user?


author: Brant Schroeder
body: [@Denise UI _Neesee_](/t5/user/viewprofilepage/user-id/5325673) Once you add a user as a guest to your board then they will function as a normal user. They can only be a guest on a single board or they will need a license. Follow the directions on the KB I linked above.


author: Brant Schroeder
body: [@Denise UI _Neesee_](/t5/user/viewprofilepage/user-id/5325673) can you accept the answer to help others?
My account was winded down because that political situation (I am from Russia)
Asked by ??????? ???????:

Hi there!

I was using troll account for many days. And only now I checked the information that due to the political situation my account was winded down(I got email in 30 days saying that). Can you give me access to download my trello desk. There was my very vital information for several months. I need to clone it.

My email is riseromanov@gmail.com

Thanks!


Answers:
author: Kseniia Trushnikova
body: Hi [@??????? ???????](/t5/user/viewprofilepage/user-id/5325610),

For any account related issues please contact the Trello support directly. Use the form here <https://trello.com/contact#/>
Why isn't my reporting producing anything - email sent is empty?
Asked by Kalpesh Bhayani:

The code behind the report created in Scheduled Automations is:  
every friday at 11:00 am, create a report in variable "fridayreport" with all cards in list "Done ?", and send an email notification to "kalps.b@btinternet.com" with subject "Friday Report" and message "{fridayreport_html}"  
The email appears and has nothing in it - please advise? What am I doing wrong please?


Answers:
author: Carolina Lopez
body: Hi Kalpesh, welcome to the Atlassian Community!  

The dollar sign ($) is missing in the variable. It should be formatted like this {$variable}.  

This is how your rule will look like after changing it:

every friday at 11:00 am, create a report in variable "fridayreport" with all cards in list "Done ?", and send an email notification to "kalps.b@btinternet.com" with subject "Friday Report" and message "**{$fridayreport_html}**"

This info can be found in this article: [https://support.atlassian.com/trello/docs/creating-reports-with-butler/#:\~:text=formatted%20like%20this-,%7B%24variable%7D,-.%20This%20tells%20Automation](https://support.atlassian.com/trello/docs/creating-reports-with-butler/#:~:text=formatted%20like%20this-,%7B%24variable%7D,-.%20This%20tells%20Automation)

Let me know if you have any questions, and I'll be happy to help.

comments: author: Kalpesh Bhayani
body: Thank you so much - how can I edit this to include activity within cards please?

And can I edit it to select certain Activity updates only please?


author: Carolina Lopez
body: Unfortunately, it's not possible to have the card activity in the report.

You can use these variables to add card details to the report: <https://support.atlassian.com/trello/docs/butler-variables/>  

The only ones I found regarding activity are {cardlastactivitydate} and {cardlastactivityisodatetime}, which will show the last activity date and time.  

Let me know if this helps.
Sort within a checklist ( not Card sort)
Asked by Christine Renaud Williams:

Hello!

When I use a use list menu to "sort by due date", it only picks up card dates.

<br />

I often allocate due dates to checklist items instead of the card but when I sort, these cards drop to the bottom of this list and its easy to miss them.

Does anyone know if this SORT within a checklist function is available?

This really limits how functional checklist due dates are, is there any plan to include them?

\*there was the same question in March 2023 as well. with no clear answer except a roadmap of future rollouts and just vague date there.

Thanks in advance


Answers:
author: milynnus
body: [@Christine Renaud Williams](/t5/user/viewprofilepage/user-id/3957306)

The last time I helped a client, I had to use a http request to a microservice that I built for him. He was writing a medical book.

comments: author: Christine Renaud Williams
body: Ohhhh- Thats wayyyy above my head. Hoping for something that is as easy as trello . ; )


author: milynnus
body: [@Christine Renaud Williams](/t5/user/viewprofilepage/user-id/3957306)

Http request is an action called from within Trello automation. It is intended to you call upon 3rd party services that uses Trello Api to handle more complex requirements. You probably need a software developer to help build it.


author: Christine Renaud Williams
body: Yikes thanks for the answer! - however, It needs to be easier than all that.
billing
Asked by Agne Velicka:

Good day,  

There is a problem that we cannot add any credentials for billing and further buy premium version of the Trello


Answers:
author: Hector Menchaca
body: Hello [@Agne Velicka](/t5/user/viewprofilepage/user-id/5325447) ,

Welcome to the Atlassian Community!

You mean you cannot add any card for the billing? have you followed these steps:

* <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/#Update-the-credit-card-on-file>

Thanks!
Only allow to see cards, where you are a member
Asked by Sebastian Vogt:

Hey together, we have some external service partners and would invite two of them to one of our Trello boards. But before we do that, we want to ensure that each service partner can only see Trello cards within the board, where the respective service partner is assigned as a member for the card. Is that possible? They should not see cards, where they are not assigned as a member of the cards?

Or is it mandatory to create a separate board for each service partner, because in each case, a member of the board can see every card within the board?

Maybe somebody can help me with that problem :)


Answers:
author: milynnus
body: [@Sebastian Vogt](/t5/user/viewprofilepage/user-id/5325224)

The rule of thumb is that all members will be able to see details of any card when they have access to a board. Creating a board per partner is one way but you can also considering using Hipporello share card solution.
Blocking russian accounts
Asked by Sergey:

Hello, my account will blocked 4 days ago, i didn't notice your notification about blocking russian account, but i really need access t i my desks for import.  
Can you reactivate my account for 1 day?


Answers:
author: Peter Van de Voorde
body: Hi [@Sergey](/t5/user/viewprofilepage/user-id/5325187) ,  

I would recommend reaching out directly to Atlassian support here: <https://support.atlassian.com>

<br />

Cheers,  
Peter

comments: author: Sergey
body: Thanks
Showing details of tasks within cards on board
Asked by Abbi Gutierrez:

Hello,

I am new to Trello. I am working on three programmes in three countries, within each programme there are 4-12 projects, and I want to be able to see the tasks for each project on the board. At the moment I've created a list for each programme and added a card for each project, but I have to click on each project to see the details. How can I set it up so I can view all the tasks for all my projects without having to open each one to check?

Any help would be much appreciated.

Thanks

Abbi


Answers:
author: Oliver S
body: Hi Abbi, welcome to the community! :)

I gather you're currently making use of checklists within cards, and are looking for a way to show the checklist items on the board view - rather than having to open up each card?

While this feature is not available in Trello natively, there is a third-party Power-up that might help with what you need: <https://trello.com/power-ups/5fb7eaf8055b9566a547e0f9/show-checklist>. It lets you show checklist items (tasks) on the board view.

Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Hope this helps? :)
How to upgrade from premium trello to standard
Asked by ???????:

```
Good afternoon.We connected a free premium Trello, now we want to switch to standard. but it doesn't work, help me cope with these tasks
```


Answers:
author: Mayur Jadhav
body: Hi [@???????](/t5/user/viewprofilepage/user-id/5324973) ,

Welcome to the Atlassian Community!!

Atlassian has official documentation on how to cancel or change plan.

You may please have a look at - <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Regards,  
Mayur
Plugin development: autowire issue with StorageLocationService in ViewBuildResults
Asked by Martin Bednorz:

Hello,

I can't seem to figure out what the problem is. Here is the error message from a simple ViewBuildResults class in a sample project (newly created with atlas-create-bamboo-plugin):

```
[INFO] [talledLocalContainer] org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.bamboo.result.ViewTest': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.atlassian.bamboo.storage.StorageLocationService com.atlassian.bamboo.build.ViewBuildResults.storageLocationService; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type [com.atlassian.bamboo.storage.StorageLocationService] found for dependency: expected at least 1 bean which qualifies as autowire candidate for this dependency. Dependency annotations: {@org.springframework.beans.factory.annotation.Autowired(required=true)}
```

This is already happening on startup (atlas-run) and I didn't find anything in the documentation or Google. I tried Bamboo versions 5.15.7 and 6.2. Could someone point me in the right direction?

Thanks in advance!


Answers:
author: Boris Berenberg - Atlas Authority
body: You may have more luck at <https://community.developer.atlassian.com>


Tags: app
Very large artifacts upload
Asked by Mateusz Wentlandt:

Hello,

We have a build plan that creates very large artifacts \~1GB. On remote build server. Uploading this to bamboo (6.1.1 build 60104) server takes ages and if we have more of them we will overload bamboo server.

However we do have large ftp server that we use to store those artifacts.

I can create a step in build plan to upload that artifact to this ftp.

What I'd like is to configure bamboo to create artifact link and use that file in ftp. Without uploading it to bamboo server itself.

regards

mW


Answers:
author: robhit
body: Hi Mateusz,

For your requirement, I can only think of an AWS S3 bucket as a solution where you can store artifacts.

For using S3, you need to use Bamboo Artifact Handlers feature introduced in Bamboo 6.2.x version

thanks
Need to integrate Tosca with bamboo.any help is appriciated
Asked by sumit bhagat:

I need to integrate Tosca in bamboo for ci/cd .I am not able to understand how can I integrate those two.please help.


Answers:
author: Ashrith
body: [@sumit bhagat](/t5/user/viewprofilepage/user-id/1165565) Did you try this plugin?


author: robhit
body: Hi Sumit,

If setting up the add-on with Bamboo then below steps:

1. Log into your Bamboo instance as an admin.
2. Click the admin dropdown and choose **Atlassian Marketplace** .The *Manage add-ons* screen loads.
3. Click **Find new add-ons** from the left-hand side of the page.
4. Locate **Tosca for Bamboo** via search.The appropriate app version appears in the search results.
5. Click **Try free** to begin a new trial or **Buy now** to purchase a license for **Tosca for Bamboo**.You're prompted to log into MyAtlassian. Tosca for Bamboo begins to download.
6. Enter your information and click **Generate license** when redirected to MyAtlassian.
7. Click **Apply license** .If you're using an older version of UPM, you can copy and paste the license into your Bamboo instance.  

   Reference - <https://marketplace.atlassian.com/plugins/com.mdb.plugins.toscaforbamboo/server/installation>

But, I doubt that you are looking for something else. Let me know if that's the case.

Thanks
Bamboo eval: The page isn?t redirecting properly
Asked by Jon Metelonis:

Fresh bamboo install for evaluation. After setup when you go to the main page, it says "Let's get building!... there are two buttons "log in" and "sign up". I click "log in" and get error:

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

It is not a cookie problem.


Answers:
author: robhit
body: Hi Jon,

what do you see in the error log?

What's the URL used to access Bamboo. Are you having any proxy?
Bamboo - unable to change user Email.
Asked by Robert Bryan:

Bamboo Version 5.15.3

Logged in under admin, under users, I go to edit user. The Email field is blank and I am unable to change it. There is nothing there to allow me to add in an Email address. Just displays a blank Email and nothing else.

The problem is that for some reason the user's Email is not showing up. If he goes to account settings he can add in an Email address but it will disappear. He has done this more than 10 times. He is the only user that I have with a missing Email address.

How can I enable the Email field under user setting that will allow me in add in an Email address.

Thanks,

Robert


Answers:
author: robhit
body: Hi Robert,

That's indeed a very strange issue!

I would recommend raising a support ticket for proper investigation.

However, you can update the email address from the backend. The table is "users" and the column is "email". Even though backend changes are not at all encouraged keeping data consistency in mind. But, here only the email address is required to be changed.

But, I will still suggest raising a support ticket for proper investigation.
How do I debug Bamboo/Bitbucket Cloud connection problems?
Asked by Dan Rumney:

I'm trying to create a Bitbucket Cloud repository in my Bamboo instance, but I keep getting connection errors (specifically, 403s, when I try to load repos).

I know that the username and password is correct, because I have scrupulously tested this aspect of it.

I do see that I'm getting \`XSRF check failed\` back from the Bitbucket Cloud... why?

Is there a way to get any deep insight into the problem at hand so that i can resolve it?


Answers:
author: Ellie Z _they_them_
body: Hi Dan,

Thank you for reaching out to us. I understand that you are getting an XSRF error when adding a Bitbucket Cloud repository.

When Bamboo retrieves the repositories on Bitbucket Cloud, it calls an endpoint on the Bamboo API first. In general, the source of the XSRF errors is Bamboo's Tomcat server not being configured for the correct URLs.

This can often be related to reverse proxies. Please check

```
<bamboo-install>/conf/server.xml
```

and add the following (replacing the placeholders as needed) to the first (uncommented) Connector in that file:

```
<!-- add this if the port you access Bamboo on is not 8085 -->
proxyPort=yyyy
<!-- add this if the URL you access Bamboo on is not its hostname -->
proxyName=mydomain.com
<!-- add the following if using https -->
secure=true
scheme=https
```

Once that has been added, please restart Bamboo for the changes to take effect.

Please do not hesitate to reach out if you have any other questions.

Cheers,  
Elias \| Bamboo Support

comments: author: Dan Rumney
body: Thanks Elias -

I'm trying this now, but is this documented somewhere? If so, I must have missed it...


author: Dan Rumney
body: That did it!

Thanks


author: Ellie Z _they_them_
body: Hi Dan,

Great! I'm glad to hear that our suggestion was able to help you out.

In case other users may find this answer helpful, could you please mark it as "Accepted" by clicking the check mark by my first reply?

Finally, for further details on the steps posted above, we do have some mentions of this in our proxy documentation, such as the following articles:

* [Proxying Atlassian server applications with Apache HTTP Server (mod_proxy_http)](https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html)
* [Securing Bamboo behind nginx using SSL](https://confluence.atlassian.com/bamkb/securing-bamboo-behind-nginx-using-ssl-829075298.html)

Thanks,  
Elias \| Bamboo Support


Tags: bitbucket-cloud
Bamboo source code download
Asked by Omer Cohen:

Hi,

The following article includes a link to page from which the Bamboo sources can be downloaded, using a Commercial License:

[https://developer.atlassian.com/bamboodev/development-resources/building-a-bamboo-war-distribution-from-source?_ga=2.175976353.2020126861.1511096627-1562067843.1467887733\&_gac=1.174769430.1511100362.EAIaIQobChMIuM7YwOfK1wIVpbDtCh3gHgg_EAAYASAAEgKPrPD_BwE](https://developer.atlassian.com/bamboodev/development-resources/building-a-bamboo-war-distribution-from-source?_ga=2.175976353.2020126861.1511096627-1562067843.1467887733&_gac=1.174769430.1511100362.EAIaIQobChMIuM7YwOfK1wIVpbDtCh3gHgg_EAAYASAAEgKPrPD_BwE)

The link however seems to be broken and leads to a 404 page.

Can you please let us know where we can download the sources from?

Thanks


Answers:
author: Steffen Opel _Utoolity_
body: As a licensee, you can download all (well, [most](https://jira.atlassian.com/browse/JSDSERVER-397) ...) sources of Atlassian products from your [my.atlassian.com](https://my.atlassian.com/) page:

* find and expand an active license of the product in question
* click the 'Download source' action beneath your license key on the right
* click the archive link for the version(s) you are interested in

For example, all supported Bamboo source code versions can be accessed via [my.atlassian.com/download/source/bamboo](https://my.atlassian.com/download/source/bamboo).
Bamboo upgrade to 6.2.2
Asked by brent bae:

I'm planning to upgrade my current Bamboo instance version from v6.1.1 to latest one v6.2.2.

Current Bamboo instance uses **MSSql** external database for its datastore.

I have read the confluence page for upgrading bamboo:

<https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html>

According to this page, it is requires to backup DB by using native backup tools if it is not using embedded (HSQL) DB.

However, there is no such step restoring or importing those generated backup file but it only mentions about reconnecting 'bamboo-home' directory to new bamboo instance by adding the 'bamboo-home' path in properties file.

So my questions is, installing new bamboo instance and reconnecting to 'bamboo-home' directory is enough to importing all the data? or is there a step that I should import the generated back up file by native tool(MSSql)?

If so, when and how I should import the back up file?

Thanks


Answers:
author: robhit
body: Hi Brent,

The backup of database and Bamboo home directory is required in case anything goes wrong so that we can restore the Bamboo.

Since you are using MSSQL you need to use its native tools for backing up the data.

Restoring of importing of DB backup file is not required because you will be connecting the Bamboo to the same database which your previous Bamboo was using. The same home directory and DB will be used when you start up the 6.2.2 version. Bamboo will perform the upgrade automatically by using the existing data and you will not lose your plan and other data.

Let me know if there is any confusion with the steps.

Thanks


Tags: upgrade