youngmon/atlassian-qna huggingface dataset:
getting error while fetching boards, "Client must be authenticated to access this resource."
Asked by Yogesh Patil:

i am using the rest API to fetch projects and board using **Oauth 2.0** authentication, after generate fresh access-token i am getting all projects list but when i am try to fetch boards i am getting error "Client must be authenticated to access this resource."

i thought might be having scope issue but i have already assigned **read:board-scope:jira-software** and **read:project:jira** but still getting the same error again and again.  
please provide me the solution and guidance.

Thanks in advance.


Answers:
author: Nicolas Grossi
body: [@Yogesh Patil](/t5/user/viewprofilepage/user-id/5541481) Welcome! You might take a look at this thread: [https://community.atlassian.com/t5/Jira-questions/ERROR-quot-message-quot-quot-Client-must-be-authenticated-to/qaq-p/1076087?utm_source=gdn\&utm_medium=paid-display\&campaign=21252494340\&adgroup=\&device=c\&devicemodel=\&placement=\&aceid=\&creative=\&adtype=\&gclid=Cj0KCQjwkdO0BhDxARIsANkNcrcbf851333cRX3iYi_DIuCkf0NI3KnQPvsGttFTm-1PuPvbulOs47oaAvCrEALw_wcB\&country=\&network=x\&targetid=\&gad_source=1](https://community.atlassian.com/t5/Jira-questions/ERROR-quot-message-quot-quot-Client-must-be-authenticated-to/qaq-p/1076087?utm_source=gdn&utm_medium=paid-display&campaign=21252494340&adgroup=&device=c&devicemodel=&placement=&aceid=&creative=&adtype=&gclid=Cj0KCQjwkdO0BhDxARIsANkNcrcbf851333cRX3iYi_DIuCkf0NI3KnQPvsGttFTm-1PuPvbulOs47oaAvCrEALw_wcB&country=&network=x&targetid=&gad_source=1)

Nicolas


Tags: cloud

jira-cloud
Email Configuration to auto generate the JIRA ticket in Free Version
Asked by Hemant Srivastava:

Can we configure email to create the JIRA Ticket automatically in the free version of JIRA?


Answers:
author: Bill Sheboy
body: Hi [@Hemant Srivastava](/t5/user/viewprofilepage/user-id/5541490) -- Welcome to the Atlassian Community!

Yes, your Jira Site Admin could configure an incoming email handler. Please look here to learn more:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
Why i am unable delete my account?
Asked by SSamal:

You can't delete your account Your account can't be deleted because: This account is the primary billing contact for one or more products. This account is a technical contact for one or more products. To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact. Read our support documentation for more help and instructions: <https://confluence.atlassian.com/x/pTgoPQ>


Answers:
author: Prachi Bolar
body: Hi SSamal,

Thank you for reaching out Atlassian Community.

You are unable to delete your account as you are the technical billing contact of your site and its products.

You will have to first update the technical contact by following this : <https://confluence.atlassian.com/jirakb/how-do-i-add-a-technical-or-billing-contact-to-my-account-432800062.html> and then remove the account that is the technical billing contact and later should be able to delete the account.

If you facing any issues, please raise a ticket via : <https://support.atlassian.com/> and our team can further check the account details, validate the profile which you wish to delete

Thank You,


Tags: cloud

jira-cloud

not-applicable

user-management
Remaining estimate not visible on create issue screen?
Asked by Tomislav Tobijas:

Hi,

I would just need confirmation for this - **Remaining Estimate** field is not visible on *create* issue screen despite having **Time tracking** added on mentioned screen/issue operation? I can clearly see **Original Estimate** field when creating new issue but not Remaining Estimate as well.

Also, on new issue transition experience, once Time tracking is added, both remaining and original estimates are visible.

Cheers,  
Tom


Answers:
author: Misty Moore
body: Hello,

Certainly! It seems that the Remaining Estimate field is not visible on the create issue screen, even though you've added Time Tracking. To address this, follow these steps:

Field Configuration: Ensure that the Time Tracking field is unhidden in the Field Configuration for the relevant issue type. You can do this by navigating to the Field Configuration and clicking the Show button to add the Time Tracking field to the screens associated with issue creation or editing.  
Configure Screen: Make sure you've included the Time Tracking field in the Configure Screen option. When creating or configuring an issue, specify the Original Estimate in the dedicated field. This change will allow you to see both the estimated and remaining time in your issue panel.  
Screen Scheme: If the estimates are still there but not visible, check your Screen Scheme. As a Jira Admin, verify if the estimation field is present in the Configure Screen admin section3.  
Remember to adjust these settings to ensure a seamless experience with time tracking estimates in Jira.

Best Regards

misty569

comments: author: Tomislav Tobijas
body: Thanks [@Misty Moore](/t5/user/viewprofilepage/user-id/5527365)

I'm aware of required configs in order to be able to edit this value. I just needed confirmation of this system/UI behavior.


author: John Funk
body: Hi Tomislav,

It wouldn't really make sense for it to be on the Create screen as you shouldn't be populating it during create, but it should be calculated when time is tracked/entered.

comments: author: Tomislav Tobijas
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) ,

Yeah, I definitely agree that it probably shouldn't be visible there but I didn't notice this before (probably as I never had to change it), and one client is asking about it as they are migrating from server so I just wanted to check.

Thanks!


Tags: cloud

jira-cloud
Creating Custom JQL Function in Jira ScriptRunner
Asked by Preetham K S:

Hi Everyone,

I am working on to create a new custom JQL function in Jira Script Runner and need some assistance. My requirement is to create a Custom JQL function (slaMET():Returns issues that have successfully met their defined SLA.)

what I'm aiming to achieve: Custom JQL Function: issueFunction in slaMET().  
Excepted output: That function should return issues that have successfully met their defined SLA.

Script runner version: 8.29.0.

I have already created the path to store the file path is: com/onresolve/jira/groovy/jql in scripteditor.

Current Facing Issue:

1) I am facing issues such that when i am trying to search issues my jql function come under issuekey not under issuefuntion. But as per my requirement my jql should come under "issueFunction"


Answers:
author: Fadoua
body: Hi [@Preetham K S](/t5/user/viewprofilepage/user-id/5471292)

Welcome to the Atlassian Community!

What do you mean a new JQL function? I don't think you can do it.

You will have to use the existing function. It is not like creating a script to achieve a certain behavior in Jira.

Best,

Fadoua


Tags: jira-server

server
Relationship to ticket in higher hierarchy gets lost in a clone
Asked by Martina Guth:

Hi,

We want to clone an Epic that is a child of or relates to a Demand. But when cloning the Epic, the relation to the Demand gets lost in the cloned ticket. Is that a bug or is there any reason for that?

Thankful for advice,

Martina


Answers:
author: John Funk
body: Hi Martina - Welcome to the Atlassian Community!

How are you doing the clone?

comments: author: Martina Guth
body: Hi John,

click the three points on the right top and clone - so I would say, Atlassian native.


author: John Funk
body: That seems like a bug then. You might try a manual automation rule and see if that helps.


author: Martina Guth
body: Thank you, will try and respond. :-)


author: Martina Guth
body: A very good colleague from our external partner found out, what I did wrong. Maybe also interesting for someone of you.

You need to tick "links", when cloning, then it works :-)


author: Luka Hummel - codefortynine
body: Hi [@Martina Guth](/t5/user/viewprofilepage/user-id/5417147),

When cloning an Epic in Jira, certain relationships or links to parent or related tickets can indeed get lost, depending on the cloning method being used. This behavior is typically not considered a bug but rather a limitation of the default cloning functionality in Jira.

To address this issue, you could try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2751678). Deep Clone offers advanced cloning features, including the ability to clone issues along with their hierarchy and relationships with its [Epic/Tree Clone](https://documentation.codefortynine.com/deep-clone-for-jira/epic-tree-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2751678) feature. This app ensures that links, sub-tasks, and other related elements are preserved in the cloned ticket.

Here's how Deep Clone can help in your case:

* **Clone Epics with all related tasks:** Maintain the structure and relationships of your Epics and their associated tasks.
* **Preserve links:** Ensure that links to parent issues, such as Demands, are retained in the cloned issues.
* **Bulk cloning:** Clone multiple issues at once, saving time and effort.


Tags: cloud

jira-cloud
how to remove users from jira-software-users group
Asked by Mat?as V?lgyi:

I'm trying to get a list of all Jira users, search for those who has last seen in jira a month ago, and remove those users from "jira-software-users" group.  
So far, I'm able to get that list as a CSV manually, process it and then try to remove the users from the group. My issue here is that I can't get the ***accountId*** from the API call ***/rest/api/3/*** ***user*** because the query parameter username is no longer available.  
From the CSV file I have a field named ***User id***, but it looks like is not related with ***accountId*** that I need for ***/rest/api/3/group/*** ***user*** and being actually able to remove the user.

Could someone plz point me to the right direction here?   

Thanks in advance!


Answers:
author: Pavol Go?al
body: Hello [@Mat?as V?lgyi](/t5/user/viewprofilepage/user-id/5524407)

have a look at [FindUsers](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-get) API.

comments: author: Mat?as V?lgyi
body: Thank you Pavol! that API endpoint is really helpful, I was able to check it and it looks like the *User id* field that I got from the CSV file is actually the *accountId* from the API, do you know if there's a way to get all Jira Cloud users with the response field *Last seen in jira* or *Last active*?


author: Pavol Go?al
body: I did a little research and couldn't find a way to add specific parameter to the response. Hope that someone from the community might help.


author: Mat?as V?lgyi
body: Thank you again! yeah, sadly the Jira Cloud version does not have those fields which is weird, your firs answer helped me to go to the right direction for my issue :) thanks for that.


Tags: cloud

jira-cloud
points delivered during a specific period
Asked by Deac M:

Hi!

In the Epic Report, I'm trying to determine how many points were delivered during a certain period (a quarter). Is there a way to extract this?

Thank you!


Answers:
author: Danut M _StonikByte_
body: Hi [@Deac M](/t5/user/viewprofilepage/user-id/5541392),

I don't think is possible to do this with the Jira's epic report.

But, you can do this by using some of the gadgets offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app.

On way is to display an **epic burnup chart** and look at the points Burned at the start of the quarter and points Burned at the end of the quarter. The difference is the points delivered that quarter. See this article:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335243iC20758FD952761A6/image-size/large?v=v2&px=999 "image.png")

Another method would be to use the **Pivot Table \& Pivot Chart gadget** offered by the same app. All you have is to configure it by Epic Link and display data by issue Resolution Date formatted as quarter and to calculate sum of Story Points. Magically, you will get a table like this, showing the epics and amount of story points burned every quarter:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335247i7835636B6C07BB38/image-size/large?v=v2&px=999 "image.png")

More examples about this gadget (and the many others offered by the same app) in these articles:

* <https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331>
* <https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>

You could start with **1 month free trial**. If you need any help, feel free to contact support@stonikbyte.com at any time.

Hope this helps.

Danut.


Tags: cloud

jira-cloud
Importing csv datei to Asset
Asked by Jardel Kenne:

hallo , i have a small issues that i dont really understand , i am trying to import a list of Laptop local ( excel ) to my cloud . But After doing all the import step and the mapping withe the field , i realized that the import was to quickt and didnt pick any information to the field . I am just getting all the attibuts field , without the informations or the value insside .


Answers:
author: Pavol Go?al
body: Hello [@Jardel Kenne](/t5/user/viewprofilepage/user-id/5541348)

could you please share example of the CSV file and your mapping to the Asset Object in import configuration?

I would also suggest to check "More options" in import structure, where you define delimiter.

![import structure.png](https://community.atlassian.com/t5/image/serverpage/image-id/334922i99F73C2DD88D41F3/image-size/large?v=v2&px=999 "import structure.png") Check if it is the same as in your CSV.

comments: author: Jardel Kenne
body: I did it and got this steps after where i had to maps with the field , then after i got no informations![2024-07-11 13_52_36-Objektschemakonfiguration - Jira ? Mozilla Firefox.png](https://community.atlassian.com/t5/image/serverpage/image-id/334944i5E73D333A95122E4/image-size/large?v=v2&px=999 "2024-07-11 13_52_36-Objektschemakonfiguration - Jira ? Mozilla Firefox.png")


author: Jardel Kenne
body: so after importing i thought i will get a complete field and Object with the informations but not


author: Pavol Go?al
body: Can you please share first few lines of your CSV? With headers and values.


author: Jardel Kenne
body: ![2024-07-11 14_46_02-Objektschemakonfiguration - Jira ? Mozilla Firefox.png](https://community.atlassian.com/t5/image/serverpage/image-id/334956iD8BAE7ABB3A606EA/image-dimensions/311x212?v=v2 "2024-07-11 14_46_02-Objektschemakonfiguration - Jira ? Mozilla Firefox.png")

of course , i can ![2024-07-11 14_44_37-_Laptop - Editor.png](https://community.atlassian.com/t5/image/serverpage/image-id/334957iC38777E4E8CA0843/image-dimensions/3935x43?v=v2 "2024-07-11 14_44_37-_Laptop - Editor.png")


author: Pavol Go?al
body: Seems good. Try saving the file as CSV, not TXT and then import.


Tags: cloud

jira-cloud
Serial number of all issues should display in another project Multi select custom field Values
Asked by Prathap DL:

Hi Team,

I have a serial number Field in One project (Ex: Abc) Lets assume 10 tickets are created with 10 different Serial numbers. When i Search JQL query for the tickets with Serial number entered, then i will get 10 tickets with Serial number.

Here my question is I have another project "Xyz" and i have multi option select custom field.

I want all those serial numbers from "Abc" project should display in the Multi select custom field of Xyz Project. Is it possible to achieve this?

Note: We have script runner plugin

Thanks,


Answers:
author: Thomas Opiolka
body: Hi [@Prathap DL](/t5/user/viewprofilepage/user-id/5541334) ,

In case you are willing to try another 3rd party app you could try [External Data for Jira Fields](https://marketplace.atlassian.com/apps/1219994/external-data-for-jira-fields?hosting=cloud&tab=overview).  
In this app you can use [Local Jira](https://documentation.codefortynine.com/external-data-for-jira-fields/local-jira) as a data source to fetch the data easily and use [Field Option Sync](https://documentation.codefortynine.com/external-data-for-jira-fields/field-options-sync) to keep you multi-select custom field in sync. Sounds like a good fit to me.

I should mention that I am collaborating with the vendor of the app I recommended.

I hope this is helpful,

Thomas


author: Trudy Claspill
body: Hello [@Prathap DL](/t5/user/viewprofilepage/user-id/5541334)

Welcome to the Atlassian community.

What type of field is the Serial Number field?

I have been reviewing the ScriptRunner documentation, and so far I'm not finding a way to do what you want specifically with that app.

However, I think you might be able to accomplish this with an Automation Rule.

You would need to create a multi-select custom field for use in project XYZ.

In an Automation Rule you could detect changes to the Serial Number field in project ABC.

Then, I think, you might be able to use the Send Web Request action to call the REST API to update the options available in the multi-select custom field.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-put>

You might need to first GET all the existing values defined for the multi-select issue and check if the value you want to add already exists.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-get>

If you have not worked with the Send Web Request action before, you can find a 2020 article about it here:

<https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>

Disclaimer: I haven't actually tried this so I am not guaranteeing it would work, nor can I provide the exact details for how to implement it.


Tags: cloud

jira-cloud
need a report with all the list of child issues
Asked by Santhana Raj Maharajan:

Hallo Community team,

Please help on the following

-\> we need a query that should report the parent \& all its child...

e.g. Epic \& all the stories underneath


Answers:
author: Prosper Agwegiokhe
body: Hi [@Santhana Raj Maharajan](/t5/user/viewprofilepage/user-id/5288725) ,

I'm Prosper, a support engineer at Appfire, and I'm here to help you.  
Unfortunately, natively, you'll not be able to do it dynamically. However, in the app my team works, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use the query below to get your desired results:

```
issue in epicsOfChildrenInQuery("") and key = 'EpicKey' OR issue in childrenOfIssuesInQuery("key = 'EpicKey'")
```

Please contact our [support](https://appfire.atlassian.net/servicedesk/customer/portal/11) if you have any other questions about this query.  
We'll be happy to help you!

Best regards.


author: John Funk
body: Hi Santhana,

Try this: parent = ABC-123

where ABC-123 is the issue key of the Epic.

comments: author: Santhana Raj Maharajan
body: Hallo John,

Thanks for your response, but my expectation is as below

ABC-123 -\> CDE-1, CDE-2, CD-3

where ABC is epic, and CDEs are stories. In this case we need the 3 stories list in one column and corresponding epic in another column


author: John Funk
body: You will need an add-on like ScriptRunner to be able to do that.


Tags: cloud

jira-cloud
I am unable to login to jira username : A231969
Asked by Tendani Mulaudzi:

Hi Team, i am unable to login to Jira

username : A231969 please assist


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Tendani Mulaudzi](/t5/user/viewprofilepage/user-id/5541257) and welcome,

Not much we can do about your case. You should contact your jira admin, or your IT. If you are on cloud and your account isn't managed by your organization you can reset your password.


author: Trudy Claspill
body: Hello [@Tendani Mulaudzi](/t5/user/viewprofilepage/user-id/5541257)

Adding to this, Atlassian Cloud products, like Jira, are accessed through Atlassian Cloud accounts. Atlassian Cloud account logins are email addresses. A231969 is not a proper login for an Atlassian Cloud account.

Are you sure you are accessing Jira Cloud?

Can you provide a screen image of the error you receive when you try to login?


Tags: access

account

cloud

jira-cloud

login
How to set up an automation to auto-fill the approver names in the Approvals based on condtion?
Asked by calvin.monteiro:

Hello,  

I have 4 sets of approvers. Now I have 4 different Status. For each status, I need to add a set of approvers and I can directly configure this in the workflow. But the catch is that each issue/ticket can be categorized differently based on project type. That means,  

Project Type 1: Approvers A, Approver B, and Approver C.

Project Type 2: Approver E, Approver G and Approver C.

And so on. There are about 14 different types of Projects.  

I was planning to create a workflow and select no approvers.  

![Workflow.png](/t5/image/serverpage/image-id/334877i37D9F7552DDBB26B/image-size/large?v=v2&px=999 "Workflow.png")  

That was every time a ticket is in a status that require approval, the Approvers list can be manually fed.  

<br />

![Screenshot 2024-07-11 162313.png](/t5/image/serverpage/image-id/334879iC61227EF58A6181C/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 162313.png")  
Now, I want to automate this. I have been trying to create an automation. The automation should do the following.  

1. If issue in Status (Approval required).  
2. Condition: If Project Type = Type 1  
3. Set Approvals as Approver A, Approver B, and Approver C.  
4: Condition: Else IF Project type = Type 2  
5. Set Approvals as Approver D, Approver E, and Approver C.  

I don't think this **action** is available within **Edit Issue.**I have not used the advanced editor before and am unsure how to go about it. I would appreciate if someone could help me out here.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@calvin.monteiro](/t5/user/viewprofilepage/user-id/5541235) and welcome!

Since you are on a premium plan of JSM, I would use the Assets to achieve that. I would create two object types, "project type" and "approvers". The former would have two attributes, name and "approver" which would be an object pointing the approvers object type. "Approvers" object would be mapped to jira users. After that I would use automation to populate the approvers field based on the selection of "project type".

comments: author: calvin.monteiro
body: Hi Alex, thanks for this. I understood what needs to be done by reading your answer, however, I cannot see Assets in my JSM. Do I need to ask my admin for me to view Assets?


author: Alex Koxaras _Relational_
body: Are you in the premium plan of Jira?


author: calvin.monteiro
body: yes


author: Alex Koxaras _Relational_
body: Then ask your admin to grant you access. Altough I believe that you would be able to see the selection.


Tags: cloud

jira-cloud

jira-service-management