Problem with Confluence and very large number of (>200) drawio images
Asked by Madhav Gudimetla V:

Hi Team,

I have written a confluence document for a product user guide for my company, which has more than 200 images rendered using the drawio plugin.

At the time of writing up the confluence page, I was able to add and publish many drawio images.

For some reason, in the past 2 days:

* the confluence page doesn't seem to load all images
  * Takes ages to load images
  * Am on 200Mbps internet connection speed
* the edit icon of drawio on mouse hover in the published page doesn't always appear
* editing the confluence page and selecting the edit of drawio image leads to a different problem
  * unable to export the image
  * unable to select all objects and copy/paste to another drawio space (outside of confluence space!)
  * unable to close or publish the edited drawio image

I tried on **Chrome** and **Firefox** browsers. The behavior is the same.

However, I tried using **Safari**, and the behavior is different.

* Able to select all drawio objects in edit mode
* Able to copy drawio objects, and paste to another drawio space (outside of confluence space!)
* Able to publish and close the drawio image
* However, the problem still persists in safari
  * unable to export drawio image to .png or .jpg format

Problems to summarise:

* A very large number of drawio images (say \> 200) on the confluence page do not load fully
  * Drawio plugin throws an error "there seems to be a problem loading the page or something"
* Edit icon on drawio image in a published confluence page doesn't appear
* Unable to export confluence page to .doc with a large number of drawio to .doc
  * but able to export to .pdf (which is undesired for me) using Chrome, Safari, and Firefox browsers
* Behaviour is different across - Chrome, Firefox, Safari - when working with confluence + very large number of drawio images
* Unable to select all/copy/edit/to publish/close drawio images (in Chrome and Firefox browsers, but NOT in Safari browser!)
* Clearing cache in browsers did not help
  * The chrome browser version is "Version 85.0.4183.102 (Official Build) (64-bit)"
  * Firefox browser version is "80.0.1 (64-bit)"
  * Safari Browser version is "Version 14.0 (14610.1.28.1.9)"

This is preventing me from publishing my work to my customer - highly annoying!

I need a fix for this ASAP! Please help.


Answers:
author: David Benson _draw_io_
body: \> Drawio plugin throws an error "there seems to be a problem loading the page or something"

Are you certain it's the draw.io app showing this message, could you paste a screenshot please?

Could you also post a screenshot of the draw.io section in the manage apps admin page expanded please? If you'd rather not post these details here, our technical support desk is at <https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49>. Please include your SEN in the description.

comments: author: Madhav Gudimetla V
body: Hi David,

Thanks for your response.

I did check over the weekend and found that drawio is showing the image correctly, with the edit pen icon on mouse hover over the image. None of the problems I posted above persist!

As a result, I am unable to capture the error message and post here or in the link you suggested.

Should the problem resurface, I shall post the screenshot and seek resolution.

I think I should close this ticket as its no longer occurring!

Sincerely,


Tags: cloud

confluence-cloud

draw.io

export