youngmon/atlassian-qna huggingface dataset:
Copy Single value from Multi selected Field value During Transition
Asked by Prathap DL:

Hi Community,

I'm Auto creating tickets using JMWE Create issue's Post function. I have a Multi select Custom Field in Parent ticket. When i select 2 Values from the custom field and do the transition then 2 tickets will auto created and linked with parent.

I have single line Custom field in Auto created Child ticket. Now my requirement is Based on the Multi select custom field values Childs tickets are creating. Now i want Single value from Multi select field should copy to each auto created chile tickets.

Ex: Parent ticket Custom field Values: "Test 1", "Test 2", "Test 3"(3 values are selected)

Auto Child ticket 1 Custom field value: "Test 1"

Auto Child ticket 2 Custom field value: "Test 2"

Auto Child ticket 3 Custom field value: "Test 3"

Can i achieve this through JMWE Post-creation script which is there inside Create issue's Post function?

Or Please suggest any other options.

Thanks


Answers:
author: Suprija Sirikonda _Appfire_
body: Hi [@Prathap DL](/t5/user/viewprofilepage/user-id/5541334),

In the JMWE Create issue(s) post-function, select the desired text field under "Set specific fields of new issue(s)" and add the below template:

```
{{ it }}
```

This will set each iterator value (the multi-select field value in your case) to the text field of each of the newly created child issue(s).

See the documentation [here](https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/465474628/Advanced+configuration+of+the+Create+issue+s+post-function) for more details.

BTW, I'm from Appfire, the vendor of JMWE.

Regards,

Suprija

Lead Product Support Engineer - Appfire

comments: author: Prathap DL
body: Hi [@Suprija Sirikonda _Appfire_](/t5/user/viewprofilepage/user-id/4212921)

It worked. Thanks for the support.


Tags: cloud

jira-cloud
How to create issue hierarchy from template and also apply filters in issue creation
Asked by Hartwig B:

Hi community!

I'm thinking if Jira or any app/extension has support for the following use case:

1. Allow to manage a template structure of issues (3-4 epics each with several tasks)  
   For example to have a template structure when onboarding a new employee which can be reused for many different independent cases
2. It should be possible to specify selection criteria (filter) in the template - when instancing the template the filter values are queried and only the matching issues are created.  
   Example: Filter field called "Nationality" with possible values "EU" and "Non-EU" and a task "Check Work Permit". When instantiating the template, the task "Check Work Permit" should be only created when "Non-EU" was selected.

Seems that requirement 1 is supported by use of some Jira apps. But none of these apps seem to support also requirement 2. Does anybody know a way how to create an issue structure from a template with support for filter criteria?


Answers:
author: Kate Pawlak _Appsvio_
body: Hi [@Hartwig B](/t5/user/viewprofilepage/user-id/5549163)

In which level do you want to apply this condition? On Epic or Task?

comments: author: Hartwig B
body: Would be on Task level. However, I'd wonder why the same mechanism should not also work for Epics.


author: Luka Hummel - codefortynine
body: Hi [@Hartwig B](/t5/user/viewprofilepage/user-id/5549163) and welcome to the community!

You could try our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2761257) for your templating needs. You can just add specific labels to your template issues and then use the [Bulk Clone](https://documentation.codefortynine.com/deep-clone-for-jira/bulk-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2761257) feature and use the labels to either include or exclude the issues based on the labels present.

![2024-07-25 10-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/337831iCE3BEC85E9B1F8D2/image-size/large?v=v2&px=999 "2024-07-25 10-28.png")


Tags: cloud

jira-cloud
What permission or role is needed to be able to Login as a user?
Asked by Richard Hemming:

I have User Access Admin and Site Admin roles but I cannot login as 'another' user. The option is greyed out. I cannot find a setting or permission to enable this and it seems to be missing from the documentation available.


Answers:
author: Jerrold - Empyra
body: Hi [@Richard Hemming](/t5/user/viewprofilepage/user-id/1703196)

So basically we need to be Organization admin in order to login as a user. Upon having organization admin role, if you are still not able to see the option, that could be because of the following reasons:

You can't use this feature to:

* log in as a user who has the same role as you or higher (meaning, if you're an organization admin, you can't log in as another organization admin)

* log in as an invited user who hasn't accessed a product within your organization yet

* log in to your own user account to access a product

* log in to Jira Service Management portal-only customer accounts

For more information please refer this link <https://support.atlassian.com/user-management/docs/log-in-as-another-user/>

Thank you.


author: vasanth
body: [@Richard Hemming](/t5/user/viewprofilepage/user-id/1703196)

if the user is new user, until unless he login the portal, you can't impersonate as other uses.


Tags: cloud

jira-cloud

not-applicable

user-management
Duplicate field Project and Issue type
Asked by Purnama Sari:

I get error Project and Issue type when create issue in new tab

![IMG_1401.jpeg](/t5/image/serverpage/image-id/336976i292CAED1AF5577BC/image-size/large?v=v2&px=999 "IMG_1401.jpeg")

but when i click create issue not right click open new tab showing normal activity

![IMG_1402.jpeg](/t5/image/serverpage/image-id/336977i27B40A445F812ADF/image-size/large?v=v2&px=999 "IMG_1402.jpeg")


Answers:
author: vasanth
body: [@Purnama Sari](/t5/user/viewprofilepage/user-id/5536828)

those two are system fields, you can't create them again, maybe some glitch in the background

comments: author: Purnama Sari
body: Should i do reindex?


author: vasanth
body: yes, you can reindex [@Purnama Sari](/t5/user/viewprofilepage/user-id/5536828) It will probably disappear.


author: Purnama Sari
body: I've been doing reindex

![IMG_1444.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337780iD3014262F27FAE48/image-size/large?v=v2&px=999 "IMG_1444.jpeg")![IMG_1445.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337781iE63A98D6AE29A4C4/image-size/large?v=v2&px=999 "IMG_1445.jpeg")

but the problem remains same

![IMG_1446.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337782iC7FA881A18891502/image-size/large?v=v2&px=999 "IMG_1446.jpeg")


Tags: data-center

jira-data-center
How to link due date field with the roadmap
Asked by Bharath Shetty:

In one of our projects, I am able to add due date field, I am expecting Roadmap to look in such a way that due date should appear on the screen.


Answers:
author: vasanth
body: [@Bharath Shetty](/t5/user/viewprofilepage/user-id/5510075)

here is the link it will help you

<https://community.atlassian.com/t5/Jira-questions/How-to-link-the-quot-due-date-quot-field-with-the-roadmap/qaq-p/1590272>


Tags: cloud

jira-cloud
Can I once again see newest comments by default, even when they are sorted Oldest first?
Asked by Paul Verburg:

I prefer to see the comments of an issue in chronological order, so I have them sorted "Oldest first".

Up until a few days or a week ago, that meant that I first saw

![View older comments.png](/t5/image/serverpage/image-id/336971iB40CF8D785B8B721/image-size/large?v=v2&px=999 "View older comments.png")

and then the N newest comments (N = 5?) ordered from old to new. I had no problem with that.

Now suddenly I see the N *oldest* comments followed by a "View \[M\] remaining newer comments" button.

Is this change intentional? Can I do something to get back the previous behaviour?


Answers:
author: Dan Breyen
body: Hi [@Paul Verburg](/t5/user/viewprofilepage/user-id/5549105) welcome to the community. As I can recreate the same behavior on my instance, I would say that the functionality is intentional.

I took a quick look at [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't find anything specific to this change. I fiddled around, and couldn't figure out a way to change the behavior as well. You could ask [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) if they have a JIRA ticket for that behavior, and if there's a way to put it back.

Hope that helps.

comments: author: Paul Verburg
body: Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375)

Thanks for your pointer how to deal with this kind of question. I had already searched for an existing ticket for this issue and I couldn't find any.

Today it seems that Jira has reverted to the correct (IMO) behaviour. For me at least. So unless it changes again, I'll leave it at that. But thanks again for your response.


Tags: cloud

jira-cloud
Can't find Name field to report Time Spent per person on an Issue
Asked by Alistair Hindmarsh:

I'm trying to create a filter that shows the Time spent per Person on an Issue. I've created one so it shows the Issue and the Time spent plus the Assignee and the Reporter. However, the Time Spent is for the entire issue. I need to see who has logged time against the issue from the Work Log and how much time that has been but I can't find the field from the MORE+ drop down list.   
Does anyone know what the field is called or how I find it?  
Much appreciated


Answers:
author: Amay Purohit_RVS
body: Hi [@Alistair Hindmarsh](/t5/user/viewprofilepage/user-id/5549073)

Welcome to the community !!

You can use Jira Rest API's to pull the author time spent data and build your own custom solution. Or if you would be interested in a mktplace app , take a look at

[Worklogs Time Tracking \& Timesheets](https://marketplace.atlassian.com/apps/1230243/worklogs-time-tracking-timesheets?hosting=cloud&tab=overview)

You can easily view time entries for multiple issues day wise grouped by authors in a single view. The app allows to filter/Categorize/Group By your worklogs data and a timesheet view too to track individual time spent. And what's more it can be added as a dashboard gadget.

Below are some of the reports extracted from the app.

Disclaimer : I work for the vendor who built this app

![Worklogs-Author-New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337009iD6AA2B6C59CFE3F0/image-size/large?v=v2&px=999 "Worklogs-Author-New.PNG")

![Worklogs-Author-Issue-New.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337010i70A0ACE089E9E50A/image-size/large?v=v2&px=999 "Worklogs-Author-Issue-New.PNG")

comments: author: Alistair Hindmarsh
body: Sadly we don't have the budget to buy another application. I was hoping to find something within Jira itself without having to build a custom solution. I'm puzzled that you can have a task in Jira but in a filter or report you can't see who worked on it and what time they spent on it, you can only see who it was assigned to and the total time spent. I can see why your app had to be created.


author: Amay Purohit_RVS
body: Hi [@Alistair Hindmarsh](/t5/user/viewprofilepage/user-id/5549073) , The app is free


author: Alistair Hindmarsh
body: Maybe my mistake, the link said "Try it for free" implying the trial was free but there would be payment afterwards - is that not the case then?


Tags: cloud

jira-cloud
Epic's resolution follows its child issues?
Asked by Ben Rejab Rim:

Hello guys,

I want to know if I set the resolution to all child issues that belong to an epic, will the epic be resolved too if all the issues are resolved? will the epic have a strikethrough on its key too?

if not, how can I achieve this?

thanks in advance \^\^,

Rim


Answers:
author: ?ukasz Modzelewski _TTPSC_
body: It doesn't.

But you can easily achieve it with automation, here are few examples: <https://community.atlassian.com/t5/Jira-questions/How-to-close-Epic-automatically-as-soon-as-all-children-are/qaq-p/1817151>

comments: author: Ben Rejab Rim
body: thanks Lukaz \^\^


Tags: cloud

jira-cloud
Setting up new Hierarchy level in Advanced Roadmaps
Asked by Anveshan Goel:

Under Jira Premium Trial, I did setup a new issue type "Feature" as a new Hierarchy. Want to set up the Hierarchy in Advanced Roadmaps and add level so that Features are above Epics, but dont see that option.

Please suggest.


Answers:
author: Tessa Tuteleers
body: Hi [@Anveshan Goel](/t5/user/viewprofilepage/user-id/5534060) ,

Welcome to the community!

You can find a detailed how to [here](https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/).

Be aware that only administrators can do this, as the hierarchy is the same for every plan in your entire instance.

- Tessa


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I apply automations on existing cards?
Asked by Florence Le Vot _ Radiance Conseil:

Hello,  

I have created these automations:  

![k3Y3WTM](/t5/image/serverpage/image-id/300720iA37316AC5740F7D9/image-size/large?v=v2&px=999 "k3Y3WTM")

I now want to apply these rules to the existing cards on my board. How should I proceed?  

Thanks in advance for your help.

Best regards,  
Florence.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Florence Le Vot _ Radiance Conseil](/t5/user/viewprofilepage/user-id/5406538) ! Welcome to the community ? butler is not retroactive; it's designed to trigger when something happens (in your case when a card is created/updated with a specific title).

If you'd like to bulk-update cards, I don't believe Trello offers a native way to achieve this, however, there is a [power-up](https://trello.com/power-ups/5e4464985fd190825d164de3/bulk-actions) that can do this for you.
Change admin Trello
Asked by Fieke Kreischer:

Dear all,

I am unsuccesfull in trying to change admin rights from one member (D) to another (T).

We currently have a free trial of Trello Premium.

We only have have 2 members. D is now Admin, but T should become Admin, and D should no longer be Admin (and be deleted all together).

We have access to the accounts and emails of both users.

Any tips?


Answers:
author: Dreamsuite Mike
body: Member D would need to set T as admin, then T can remove D from the workspace...
Is there an Estimated story points vs Actual Story points power up on trello kanban?
Asked by Daniel Shamoun Paul:

Hi All.

It has not been long that I started using Trello for our Kanban Board. I'm still getting familiar with automations, power ups, tracking etc.

What I would really like is the option to enter on my Epic/Story cards the "estimated story points" (which our team decides during backlog meetings) and the "actual story points" (Which I add once the card is complete).

I would also like to track the average difference between the estimated and actual story points, thus making it better for our team to predict the effort needed.

Is there a possibility for some feature like that?

Your help will be greatly appreciated!!

Thank you!


Answers:
author: Dreamsuite Mike
body: Hi [@Daniel Shamoun Paul](/t5/user/viewprofilepage/user-id/5406421)

There are a couple of power-ups that enable story points but none that I can see that do planned v actual.

Putting my Agile practitioner hat on, there is a reason why you don't do planned v's actual on story points. Story points aren't absolute, they are relative. They should also be derived by the team based on multiple factors including background knowledge, time and uncertainty...

Based on that, you cannot measure an actual...

What should be the focus to measure from sprint to sprint is the number of points you DONE for that sprint, which then gives you the estimate of how many points you can get DONE in the next sprint...

Any attempt to compare a planned v actual of a story point undermines the whole point of it.

From a technical perspective, you could compare an planned v actual number on Trello using Custom Fields + automation.

**Custom fields**

Planned time

Actual time

Variance

**Automation**

```
when custom fields "Planned time" and "Actual time" are completed in a card, set custom field "Variance" to {{%Planned time}} - {{%Actual time}}
```

comments: author: Daniel Shamoun Paul
body: Thank you!


Tags: board

estimate

kanban

power-up

story
Our Due Date automations has stopped working. How can we solve this?
Asked by Roger Dutta:

We created the automations to trigger actions like adding labels based on the due date and what labels were in the cards.

Suddenly from this week, the automations have stopped working. Tried creating a few new automations to test it out and they are not working as well.


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Roger Dutta](/t5/user/viewprofilepage/user-id/5406350) ! Welcome to the community ? have you checked out the [command logs](https://support.atlassian.com/trello/docs/opening-the-command-log/) to see if there are any errors or alerts?
Can't add time to Start date?
Asked by Dennis Sendelbach:

Hello! It would be super helpfull if I could set a time to start date.

I can do it in the app-version, but I can't do it on my desktop-version, but the time added in app wont show in the calender view.

Example:

Client meeting

Start 16 Jan - 12:00

End 16 Jan - 13:30


Answers:
author: Sal
body: Hi [@Dennis Sendelbach](/t5/user/viewprofilepage/user-id/5406275)! Currently, users can't add the time to their start dates on their cards when using the Desktop or Web versions of Trello, but as you noticed, it's something that's already available on the mobile app for Trello. Fortunately, we already have an internal ticket open to track our users' interest in this feature. So, I'll add you as a +1 to it. I appreciate your understanding, Dennis!
comment obtenir un espace de travail en francais? Ou trouver lzs zxplications de trello en francais?
Asked by Claudine Checura-Rojas:

Mon espace de travail donne des infos et des propositions en anglais. Comment faire pour que je puisse le transformer en fran?ais, travaillant avec mes correspondant dans cette langue.

Je ne suis pas assez bonne en anglais pour r?agir vite et avoir une fluidit? dans mes ?changes


Answers:
author: Sal
body: Hi [@Claudine Checura-Rojas](/t5/user/viewprofilepage/user-id/5405984)! You can change the language of Trello from English to French by accessing this link <https://id.atlassian.com/manage-profile/account-preferences/>, and changing the language from "English" to "French". Once that's done, all sections of Trello will be set to French.

Regarding our documentation, we don't have localized documentation to different languages, and sadly, everything is all written in English. If you're interested in a guide about getting started with Trello, you can go to this page to learn more about it: <https://trello.com/guide>. I hope that helps!
What is Hashtag for on card ?
Asked by Martyn Bird:

I have noticed that there is a unique hashtag number top right of all my cards. What is the reason for this ?


Answers:
author: Dreamsuite Mike
body: Hi [@Martyn Bird](/t5/user/viewprofilepage/user-id/3912790)

Can you take a little snip of it and upload to here?!

comments: author: Martyn Bird
body: ![Screenshot 2024-01-16 213320.png](https://community.atlassian.com/t5/image/serverpage/image-id/300837i72A3CE6C3300F2B1/image-size/large?v=v2&px=999 "Screenshot 2024-01-16 213320.png")


author: Dreamsuite Mike
body: Hi [@Martyn Bird](/t5/user/viewprofilepage/user-id/3912790) I believe this is part of a power-up. Which power-ups do you have enabled?


author: Martyn Bird
body: I have Dashcards, Bulk Actions and Card Numbers by Reenhanced power ups enabled, on my boards.


author: Dreamsuite Mike
body: I know for sure dashcards don't do that and I am pretty sure Bulk Actions wouldn't either.

You could try disabling power-ups in turn and see if it disappears.

Do you have any Trello related Chrome extensions?


author: Martyn Bird
body: I have Trello Card Counter as a Chrome extension.


author: Dreamsuite Mike
body: My bet is that it's the chrome extension that is doing that then... Try disabling that extension and see if it goes...


author: Martyn Bird
body: It was the chrome extension 'Card Counter'. Thank you [@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180)


author: Dreamsuite Mike
body: Glad I could solve the mystery, we can all sleep easy now

### ? {#toc-hId-2113188980}


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is something one of your admins will have added to your board or workspace. You'll need to ask your team what it is for.

comments: author: Martyn Bird
body: I am the only member on my board ?
Understanding Board Visibility in Trello Premium Workspace
Asked by Chris W:

I'm relatively new to using Trello and have a question about board visibility in a premium workspace. Currently, I am the sole admin of a premium workspace, which includes one additional member with 'normal' access.

From my understanding, this setup means the 'normal' member can automatically view all 'workspace visible' boards. However, I'm unsure about the visibility of private boards. If I create a private board, would I need to explicitly add this member for them to access it?

Any insights or clarifications on this would be greatly appreciated!

Thank you!


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Chris W](/t5/user/viewprofilepage/user-id/5404616) ,  

Welcome to the Atlassian Team!  

You're right; a "normal" member can automatically view all of the visible workspace boards. However, when it comes to private boards, by default, only members explicitly added to the private board can view, join, or edit.  

A user will not automatically see any private boards you create unless you invite them and them as members to those specific boards.  

So yes, you're thinking is right- if you create a private board, you would need to give them access.  

Consider reading this article on permissions and admin controls in Trello: <https://trello.com/guide/permissions-controls>  

I hope this helps,  

Michael

comments: author: Chris W
body: Thank you very much for confirming it, I appreciate it!
Como fa?o para criar uma apresenta??o de slides dentro de um quadro do trello
Asked by Fernanda:

Trabalho em uma empresa onde utilizamos o trello para organizar os nosso afazeres, e gostar?amos de criar uma apresenta??o de slide dentro de um quadro do trello para nos mostrar as nossas tarefas.


Answers:
author: Vishaal S
body: Hi Cairon,

Thanks for reaching out about this.

Currently, there isn't really a way to do this - Trello is designed to be a place to collaborate on the board itself. Therefore, in situations like this, we recommend that you invite those other people to the board as guests to view the content. You can also change their permissions to "Observer" which basically gives them view-only access to the board, and they are able to comment on the cards.

If you're keen on exploring a Slide or PPT format of your Trello board you can explore this option: <https://www.atlassian.com/blog/trello/trello-for-google-slides>

Let me know if there is anything else that I can help you with.

Cheers,  
Vishaal S \| The Trello Team

*** ** * ** ***

Ol? Cairon,

Obrigado por entrar em contato sobre isso.

Atualmente, n?o h? realmente uma maneira de fazer isso -- o Trello foi projetado para ser um local de colabora??o no pr?prio quadro. Portanto, em situa??es como essa, recomendamos que voc? convide essas outras pessoas para o quadro como convidados para visualizar o conte?do. Voc? tamb?m pode alterar suas permiss?es para "Observador", o que basicamente lhes d? acesso somente visualiza??o ao quadro, e eles podem comentar nos cart?es.

Se voc? deseja explorar o formato Slide ou PPT do seu quadro do Trello, voc? pode explorar esta op??o: <https://www.atlassian.com/blog/trello/trello-for-google-slides>

Deixe-me saber se houver mais alguma coisa em que eu possa ajud?-lo.

Sa?de,  
Vishaal S \| A equipe do Trello