youngmon/atlassian-qna huggingface dataset:
Enable crowd authentication for non atlassian site
Asked by Sreenivasaraju P:

hi,

We are using Jira,confluence . For both these applications we are using LDAP for authentication and Crowd for Single sing on.

We have one more portal (not an Atlassian application) and this application also using LDAP for authentiaction. can we enable SSO for this portal aslo using crowd?Is yes, please let me know the procedure

Thanks in advance,


Answers:
author: &(*&)#)_*#@@(*)(@*)(*@
body: Crowd ships with out-of-the-box support for a number of applications. You can also integrate Crowd with other applications.

Here is the procedure for adding an application to Crowd :

[](https://confluence.atlassian.com/display/CROWD/Adding+an+Application)<https://confluence.atlassian.com/display/CROWD/Adding+an+Application>

* Step 1. Configure Crowd to talk to your application
* Step 2. Configure the application to talk to Crowd

Best regards

comments: author: Sreenivasaraju P
body: Thanks for your reply. will try this procedure


Tags: crowd-administration
Crowd Home path as an Environment Variable on Windows 64-bit
Asked by Jim Pickering:

Can anyone tell me how to set the Crowd Home path as an Enviornment Variable on Windows 64-bit? It is the actual var name that Crowd expects that is unknown. There doesn't seem to be docs to setup an Environment Variable for Windows, although a comment in the actual crowd-init.properties suggests it can be done as an alternative.


Answers:
author: Caspar Krieger
body: The variable name is the same as on \*nix systems, and the same as the variable in the tmp file: crowd.home

On my linux system, I was able to set this variable in the tomcat's bin/setenv.sh and have Crowd recognise it.

If you're running Tomcat as a service on Windows, you might find [this StackOverflow question and answer useful](http://stackoverflow.com/questions/8609998/how-to-pass-a-system-property-to-a-web-application-hosted-in-tomcat-7-running-as).

By the way, you can also specify the crowd.home property as a [servlet context parameter](https://tomcat.apache.org/tomcat-7.0-doc/config/context.html#Context_Parameters).

Finally, if you add the line  
log4j.logger.com.atlassian.config=DEBUG  
to the end of crowd-webapp/WEB-INF/classes/log4j.properties then you'll get some debug information in the log as Crowd tries to read the property from each location.


author: Jim Pickering
body: Thanks Caspar. I apologize for the time it has taken for me to revisit and test this out. I did get this working, but not as I expected.

So for Fisheye, you simply add as a System Environment Variable FISHEYE_INST with a path, just like JAVA_HOME. The comment in crowd-init.properties says that Crowd Home can be run as a system environment variable. So people, like me, are trying to use Crowd.Home as a system environment variable, and it isn't working. I tried CROWD_HOME too; didn't work.

The link to the Stack Overflow article is what helped me. I edited the registry and modified the Options key at: HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Apache Software Foundation\\Procrun 2.0\\Tomcat\<X\>\\Parameters\\Java (for 64-bit)

Dcrowd.home=C:\\PROGRA\~1\\Atlassian\\APPLIC\~1\\Crowd

My Crowd Home path is really C:\\Program Files\\Atlassian\\Application Data\\Crowd. The registry entry worked. Now when I upgrade Crowd by unzipping and replacing the files in the install folder, this is one less customization I will have to make.

Thanks.


Tags: crowd-administration
Troubleshooting whith connection Crowd and Ldap
Asked by dima slobodyanyuk:

When i connect crowd whith ldap directory i have "No results were found from your search. org.springframework.ldap.InvalidSearchFilterException: Missing 'equals'; nested exception is javax.naming.directory.InvalidSearchFilterException: Missing 'equals'; remaining name 'ou=\*,dc=\*,dc=\*'" Please help!


Answers:
author: Ryan Goodwin
body: Hi Dima,

What are the rest of your filters? It seems like there is a misconfiguration here that the application cannot parse.

Have a look at this document, as the fields and the input they require is more detailed than in the crowd documentation:

[](https://confluence.atlassian.com/display/DOC/Connecting+to+an+LDAP+Directory)<https://confluence.atlassian.com/display/DOC/Connecting+to+an+LDAP+Directory>

Also if you do have filters specified, be sure they are correct:

[](https://confluence.atlassian.com/display/DEV/How+to+write+LDAP+search+filters)<https://confluence.atlassian.com/display/DEV/How+to+write+LDAP+search+filters>

Last, you can use an LDIF export from a user in your ldap system to see the exact path with the properties you'll need to connect successfully from crowd:

[](https://confluence.atlassian.com/display/CROWD/Getting+an+LDIF+Export+of+a+User+or+Group)<https://confluence.atlassian.com/display/CROWD/Getting+an+LDIF+Export+of+a+User+or+Group>

Hope this helps!


Tags: crowd-administration
Running Crowd integrated apps with Crowd offline
Asked by Daniel Hopper:

Currently many of the Atlassian products will keep a sync of the Crowd directory locally to their application and will sync periodically with Crowd for instance this is how the User Directory is configured within Stash.

If Crowd goes down for any particular reason, should Stash continue to function properly or will it as well go into an unavailable state?

I ask because I would assume that if Stash is holding a local copy of the Crowd directory I would think it should be able to work even if Crowd was down. Though we didn't experience this ourselves. We had a Crowd outage after an upgrade was done from 2.6.5 -\> 2.7.1 which resulted in a cascade of all our other systems using Crowd to become completely unresponsive.


Answers:
author: Caspar Krieger
body: The cache maintained by other Atlassian products is in place for performance only; when Crowd goes down, I would expect the other applications to at least lose functionality, if not completely fail.

This is because there are some things which can't be done by the other Atlassian products when Crowd is offline (such as checking a user's password, because applications never get their user's passwords; this is a consequence of the fact that Crowd itself may not have the passwords for users in the case where it's connected to LDAP).


Tags: crowd-administration
increase crowd max search results
Asked by C. Faysal:

We got 1000s of AD records found by crowd.

is there a way to increase the limit of 100 Max Results per page when i intend to add all of them to a group?

i was hoping auto-group i.e. 'jira-users' automatically puts all found AD records into this group but it doesn't

manually putting 50k users in a group with a limit of 100 results per query is a heavy pain and long lasting task to finish

any ideas please?

C


Answers:
author: JustinK
body: The auto group feature will do this as each user authenticates. This will give you a better idea of who is actually using JIRA as they authenticate. The other option is to script the addition via Crowd's REST API's.


Tags: crowd-administration
Migrate/Transfer User Data - AD Integration
Asked by Martim Schnack:

We recreated our Active Directory and we have Jira and Conflunce connected to it through Crowd. What is the best way to make sure that all user data is kept, even though a few users had their username changed (like "jdoe" is now "john.doe")?


Answers:
author: Caspar Krieger
body: If you are running Crowd 2.7 (and your versions of JIRA and Confluence support user renaming) and the entries in your active directory were renamed rather than recreated, then Crowd should detect the rename and things should "just work".

If you blew away the whole directory and created it from scratch, you could set up aliases in Crowd for the JIRA and Confluence applications as required, such that the new users are aliased to their old usernames.

Once you've done that, if your versions of Crowd, JIRA and Confluence support user renaming, you can optionally rename the affected users and delete the aliases.


Tags: crowd-administration
I need to upgrade to jira-servicedesk-application-5.4.24.obr but can't find the file
Asked by Janet Coffey:

Question is stating that we're running Server, but I input Data Center. Not sure why Server is displayed.

I usually get to the .obr by clicking on the "Already have Jira Software or Jira Core" link that directs me to:

[https://marketplace.atlassian.com/apps/1213632/jira-service-management?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1213632/jira-service-management?tab=overview&hosting=cloud)

but I keep getting this error:

```
ASAP validation failed: token is expired
```


Answers:
author: Charlie Misonne
body: Works for me.

Here is the direct link to jira-servicedesk-application-5.4.24.obr <https://marketplace.atlassian.com/download/apps/1213632/version/1050040024>

Does that work for you?

comments: author: Janet Coffey
body: yes that worked. Thank you!


author: Charlie Misonne
body: you're welcome!


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
JMWE Scheduled actions not executing - no errors
Asked by Jennifer Marple:

I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved status.

When I look up the Action ID in the logs, I can see this running yesterday, through 16:40 ET, and not since. No errors or anything else, just no more runs - though there are currently 30 items that match the JQL when I go in to "edit" mode on the scheduled action.

This has happened several times now this month. I'll manually run the actions, then they seem to work for a little while, but then stop. Yesterday, I manually ran the action at 6:50 am, it ran hourly through the 16:40 run, and then stopped, hasn't run since.

I don't think the project's "business hours" would be affecting this, as it should already have had 3 hits this morning if that were the problem.  

Any thoughts as to what can cause this?


Answers:
author: Jennifer Marple
body: Circling back to update this, in case anyone else runs into. Ended up being an issue with the licensing, it hadn't properly updated. Took a few days to get things resolved with the Atlassian team (wasn't a clear-cut solution, some mis-matches in dates, etc on the back end), but once it was fixed, all was well within a day.

We had some anomalies for the first day, I think we were hitting limits on concurrent actions due to the backlog from the time of issue, but since then it's been smooth sailing!


author: Valerie Knapp
body: Hi [@Jennifer Marple](/t5/user/viewprofilepage/user-id/5423895) , thanks for your question.

If you have a paid license for JMWE, I would reach out to the vendor directly to ask for support <https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe>

I also checked the documentation and I wonder if you might be running into a limitation, like this one <https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/466321868/Scheduled+Actions>

![Screenshot_20240727-170219.png](https://community.atlassian.com/t5/image/serverpage/image-id/338349i17034AF5B99FDDFB/image-size/large?v=v2&px=999 "Screenshot_20240727-170219.png")

As you said the scheduled actions runs more than once an hour.

Please check the documentation and contact the vendor for additional support if needed.

Hope this helps you, cheers!


Tags: addon-com.innovalog.jmwe.jira-misc-workflow-extensions

cloud

jira-misc-workflow-extensions

jira-service-management

jira-service-management-cloud

jmwe
Customers and Organizations - window open
Asked by Anca ILE:

Hello,

Today to see the info of the organization in the client Tab we need to do 3 clicks.

Do you know if it's possible to freeze the window to be open all the time on a ticket and see all Organization Details also?

![Capture d??cran 2024-07-26 170727.png](/t5/image/serverpage/image-id/338203iCD27D7A3AEFAFF11/image-size/large?v=v2&px=999 "Capture d??cran 2024-07-26 170727.png")


Answers:
author: Brant Schroeder
body: [@Anca ILE](/t5/user/viewprofilepage/user-id/4747650) welcome to the Atlassian community

There is no setting to keep that information area expanded.

comments: author: Anca ILE
body: hey [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

thank you for your help and information :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Atlassian Assist Profile Picture
Asked by Lucas Navarro:

Hey, Community, I hope everything is going great.

I've just enabled the Atlassian Assist/Virtual Agent for Slack and changed the name, but I wanted to know if it's possible to change the profile picture for the app and use a different one.

Thank you!

![Screenshot 2024-07-26 at 9.37.49?AM.png](/t5/image/serverpage/image-id/338165iA46518C6D84B3D4B/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 9.37.49?AM.png")


Answers:
author: Nikola Perisic
body: Hi [@Lucas Navarro](/t5/user/viewprofilepage/user-id/5487388)

At the moment, no, this is not possible to do. Keep an eye on atlassian cloud roadmap, Atlassian RFC and product updates as well.


author: Alex Koxaras _Relational_
body: Hi [@Lucas Navarro](/t5/user/viewprofilepage/user-id/5487388)

I don't think it's possible to change the picture in slack :/


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software
Reason for mail Id getting Suppressed and how to avoid it
Asked by Chandrakumar Ravikumar:

![image (11).png](/t5/image/serverpage/image-id/338158i98D996C29EEA16FA/image-size/large?v=v2&px=999 "image (11).png")

We are trying to implement ticketing system in Jira service Management. When people are sending email for raising request, it automatically suppressing there mail id. So people are not able to get reply from Jira. How to Avoid that mails are getting Suppressed, It will affect our flow. And also let me know how to reactivate suppressed mail.


Answers:
author: John Funk
body: Hi Chandrakumar - Welcome to the Atlassian Community!

See this post I just did:

<https://community.atlassian.com/t5/Jira-Service-Management/Why-emailed-request-emails-are-suppressed/qaq-p/2767051>


Tags: cloud

jira-service-management

jira-service-management-cloud
Emails to Customers of Organization
Asked by Sundara Raghavan S:

Currently, when a ticket is created with an organization added, all customers receive an email saying "this ticket is shared with your organization".

However, only if they go to the ticket and opt-in for more notification, they'll get emails for any comment added or issue state changes.

Without a customer opting-in for more notification on specific ticket, is there a way we can send notification about comment added/edited and issue state changes?

The "All Customers Involved" doesn't include Customers of Organizations. Only when specific customer is added to "Request Participants", they become part of that context. So, even an Automation to send email doesn't satisfy the use-case.

Will creating an automation to add all customers of the organization to Request Participants work? Need help in creating such an automation as this is complex.


Answers:
author: Jack Brickey
body: If they have not opted into being notified they will not be. You might consider using automation and creating a group as previously discussed here - [How-to-use-organization-members-as-email-recipients-automation](https://community.atlassian.com/t5/Automation-questions/How-to-use-organization-members-as-email-recipients/qaq-p/1781910) . There is an improvement ticket mentioned in that post but don't believe it is yet implemented. There are addon solutions to consider as well.

comments: author: Sundara Raghavan S
body: Please share the addon solutions


author: Dan Breyen
body: Hi [@Sundara Raghavan S](/t5/user/viewprofilepage/user-id/5553514) welcome to the community. In your settings for JSM, (Settings / Products / JSM / Configuration) do you have "Should new requests be shared with with a customer's organization"? If it's set to 'no' you may want to change this to 'yes' to automatically share them with the Organization.

Keep in mind, there may be people in the organization that don't want to get a notification for every ticket, but I'll leave that up to you.

comments: author: Sundara Raghavan S
body: I believe that configuration is for a different purpose. When a request is being raised by a customer, should that request be shared with other customers in the requester's organization.

My ask is to send the notifications about comments being added, status being changed, etc. to customers even if they aren't part of "Request Participants"


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you link multiple Confluence Spaces to a single JSM project
Asked by Brady Buttrey:

I currently have all of my Confluence (Data Center) knowledge base organized into spaces by topic and I'm trying to link each space to my Jira Service Management Data Center project. However I'm running into an issue where it is only allowing me to select one space, not multiple. Is there a way to link multiple spaces? I keep seeing that it is possible, but I cannot get it working myself.

![multi-space.png](/t5/image/serverpage/image-id/338160i6AC3A2BCA6F03507/image-size/large?v=v2&px=999 "multi-space.png")


Answers:
author: Hywell Khan
body: I am comenting to get notification if someone replies

and get the solution

comments: author: Alex Koxaras _Relational_
body: You could click the "watch" button as well :)


author: Alex Koxaras _Relational_
body: Hi [@Brady Buttrey](/t5/user/viewprofilepage/user-id/5459170)

This can be done on versions 5.11 and above as per <https://jira.atlassian.com/browse/JSDSERVER-170>.

comments: author: Brady Buttrey
body: Yes, I've read this, but when I go to link Confluence spaces I only have the option to link one. As shown in the picture I can only select one.


author: Alex Koxaras _Relational_
body: What is your version then?


author: Brady Buttrey
body: version 9.7.1


author: Alex Koxaras _Relational_
body: So you have JSM version 5.7.1? The version you provided is for Jira Software/Core and not JSM.


author: Brady Buttrey
body: Yea sorry thats weird, the footer says 9.7.1 which is the Jira Software. However, when I go to the versions section in the settings, it does say **Jira Service Management 5.7.1**


author: Alex Koxaras _Relational_
body: Right, so 5.7.1 \< 5.11. You have to upgrade to 5.11 to be able to link multiple spaces.


Tags: data-center

jira-service-desk-data-center

jira-service-management

jira-service-management-data-center

jira-service-management-server

server
Close Main ticket when linked tickets are closed
Asked by Gene Pengson:

Hi All

Im just wondering coz i want to create an automation for my main ticket that will automatically close after 2 weeks of last comment date and all linked issue is on close or completed status.

thanks

Gene


Answers:
author: Gene Pengson
body: i have this automation for testing set up to comment on ticket if the last comment data is \>=14 days or remind them if \>=7 days and if the linkedissues are all in close or completed status

![Image 2024-08-01 at 3.26.02 PM.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/339464i436E71C3ABF11A9D/image-size/large?v=v2&px=999 "Image 2024-08-01 at 3.26.02 PM.jpeg")

However whats happening is i have the ticket that has a last commend day more that 14 days and its getting both comment.

Need some advice please on this

thanks in advance


author: John Funk
body: Hi Gene - Welcome to the Atlassian Community!

Yes, you should be able to do that. Give it a try and then post your rule back here if you need assistance.

comments: author: Gene Pengson
body: hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) thanks for this im kinda stuck on the actual automation thats why im looking for some suggestions :)


author: John Funk
body: Have you created anything at all? Can you share that?


author: Gene Pengson
body: hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) here is what i have at the moment i think im only missing the link issue part ![Rule builder - Automation - IT Service Desk - Jira 2024-07-26 at 3.49.06 p.m..jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338200i6F04F962E162F3B9/image-size/large?v=v2&px=999 "Rule builder - Automation - IT Service Desk - Jira 2024-07-26 at 3.49.06 p.m..jpg")


author: John Funk
body: You need to add a Branch for Linked issue, and then put a condition under that to check that all of the issues are completed.


author: Gene Pengson
body: hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) thanks for the advice ill do this. Just want to ask so basically what i want is if the last comment is 7 days its gonna remind the assignee then it will check account if the last comment was 14 days or more then ticket will be close


author: Nicolas Grossi
body: [@Gene Pengson](/t5/user/viewprofilepage/user-id/5553586) Welcome Please review this thread: <https://community.atlassian.com/t5/Jira-questions/How-to-close-related-linked-issue-when-parent-get-close/qaq-p/1570245>

comments: author: Gene Pengson
body: hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) thanks for this but i think im looking for the revers of what is asking in the thread. i think their automation is to close all link issues when main ticket is close.

Im trying to figure out the automation for the other way.

thanks for this


Tags: cloud

jira-service-management

jira-service-management-cloud
Followup issue after initial ticket has been closed
Asked by Arturs Kalnins:

I'm currently on a JIRA Data center.   

We have a specific process in which we follow a rigid Step-after-step ticket (created by automation)   

I need to extend this that after the last ticket has been closed - a new one is created 1 month after that for followup data gathering. How would one do that?


Answers:
author: Victor Law
body: Hi [@Arturs Kalnins](/t5/user/viewprofilepage/user-id/3704537)

You can consider creating automation with a **Scheduled trigger** with **JQL** that checks if any tickets have been closed after a month.

<https://confluence.atlassian.com/automation/jira-automation-triggers-993924804.html#Jiraautomationtriggers-scheduledScheduled>

Thank you.


Tags: automation

jira

jira-data-center

jira-service-desk-data-center

jira-service-management-data-center
Any controls for the new status change pop-up?
Asked by Cam Toolstation Admin:

Happy Friday!

Referring to this new feature:

![Screenshot 2024-07-26 at 08.57.02.png](/t5/image/serverpage/image-id/338120i6D26BACC80AFA4DA/image-size/large?v=v2&px=999 "Screenshot 2024-07-26 at 08.57.02.png")

Whenever a ticket status is changed, Agents are now getting a small popup notifying them of the change: is there a way to control this behaviour or any modify the pop-up at all?

Cannot see anything in the change announcements, but appears to have been implemented from 26th July '24.

Regards,

Cam


Answers:
author: Liz Tanner
body: This was a tough one to find, but it is controlled in Opsgenie. [Here is a link to turn off the notifications.](https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-temporarily-disable-OpsGenie-from-triggering/qaq-p/2497661)

But, if you're wanting more than just a "light switch," and want to customize your alert behavior, [this video explains it really well](https://youtu.be/Ryu1Fiyr1ZM). Head to 1:45 in the video and you'll see the panel where your instructions start. The voice over explains exactly how she made the notification you're wanting to customize appear at about 2:30.

Hope these take care of your issue!


Tags: cloud

jira-service-management

jira-service-management-cloud