youngmon/atlassian-qna huggingface dataset:
Trying to find other users to assign issues too
Asked by Robin:

Hi Just getting started with Jira and I've created a number of accounts. I initially created a username robinwinnett, but then realised we can just use our first names, so created robin and then thought this would be a good way to test the bulk edit process.

Two issues I came across

# I didn't seem to have permission to re-assign all these permissions - where do I set this? (i have administrator permissions which I assumed would give me this)

# I didn't seem to be able to find any of the other users I created - even on a specific issue. So I could re-assign the items individually. (The original user I set up was there, but not the others) Why would this be? (three other users in total, judy and alan - plus my new user account: robin )

I appreciate this is basic stuff, but I could not find the answer in the documentation or in Atlassian Answers

- it's likely to be a lack of basic understanding of the product- so any suggestions on how to get that, gratefully received!

Thanks in advance.

Robin

<br />


Answers:
author: Rahul Aich [Nagra]
body: 1. Regarding bulk editing - You will need to add jira-administrators group to bulk edit action under the global configuration. That should provide you the ability to bulk edit issues.

2. Go to user browser and check if you have all the users in there. If they are created then should be able to re-assign issues.

Regarding not being able to assign issues to people.

Check which permission scheme applies to your project and then go into that permission, and see which project role is associated with **Assignable User** permission.

Once you have identified that project role, you need to provide that project role to that individual within the project.

Have a look at this link for details

<https://confluence.atlassian.com/display/JIRA/Managing+Project+Roles>

<https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions>

Rahul

comments: author: Robin
body: Thank you for your prompt reply, I'm sure that will solve my problem!
Cannot insert massive amount of wiki markup with the Confuence 4 editor
Asked by Peter Binney:

When trying to insert a 6000+ line table (\~1 Mbyte text) using wiki markup, the Save action fails silently.

Insert from the markup dialog correctly returns to the main page with the new massive table showing.

A Save from the main page then removes the entire table and stays in edit mode (ie: the Save button is still in place).

A second Save then saves the table-less page.

No errors are logged.

This happens with all browsers I have tried (IE8, Firefox 18 and Chrome)

I can insert the same table fine in 2.8 in the Advanced (aka: Wiki Markup) mode (and subsequently edit the resulting page).

I know this is a ridiculously large page for normal use - it happens to be a list of pages we have pruned (hidden) which we need users to be able to scan if necessary.

I attach the ids-markup.txt file containing the markup (to the originating ticket: <https://support.atlassian.com/browse/CSP-94309>)


Answers:
author: Theodore Tzidamis
body: Hey Peter,

Having tested this locally, it seems there is a limit in the amount of data you can include in Wiki Markup (it seems to be around 5500 lines in my local instance). [This](https://jira.atlassian.com/browse/CONF-27847) ticket has been created to raise awareness, feel free to comment in that, if you like; your feedback is always valuable.

comments: author: Peter Binney
body: Yes, as the ticket Theo links to above says: the **new Confluence editor cannot handle very large pages**.
When I uninstall the Gliffy trial plug-in will we lose our Gliffy diagrams?
Asked by Michael Kanters:

We tried the Gliffy plug-in for Confluence and decided we don't want it. When we uninstall our Gliffy trial plug-in will we still see our Gliffy diagrams or do we need to redo them in another tool first?


Answers:
author: FernandoA
body: Hi Michael,

If you uninstall or disable Gliffy plugin the Gliffy image won't display on the page. You'll get a "Unknown macro: 'gliffy'" error message.

However, you'll be able to visualize or download the image by going thorough "Tools" \> "Attchments" \> click on the gliffy-image-file.png for seeing it and for saving it just right click on the image and select "Save image as".

Hope this helps.

Cheers!


author: Chris Kohlhardt
body: Hi Michael,

We're sorry to hear that things didn't work out. I'd very much appreciate any feedback you might have to offer.

By uninstalling Gliffy, you wont lose your diagrams, but you wont be able to see them either. The diagrams are stored as attachements to your Confluence pages, and that wont change if you uninstall Gliffy. If you re-install Gliffy at a later date, your diagrams will still be there for you.

Before you uninstall Gliffy, you might consider exporting each diagram as an image and then include the image back in the relevant Confluence pages.

Chris Kohlhardt

CEO, Gliffy

comments: author: Michael Kanters
body: Thanks for the prompt replies. We tried Gliffy alongside a few other products and determined they offered us more options. The other products don't plug-in to confluence (which we will miss) but we the options in the other tools more. I did share a few comments with your help desk (which replied to may question as fast as you did). Thanks.


Tags: gliffy
Show 'disable users' only to administrator
Asked by DanielG:

Hi,

It is possible that 'disable users' from my system only can only be seen by administrator user?

At now, every user that can acces to the system can view in 'People Directory' all users including 'disable users'...

Thanks in advance!

Daniel


Answers:
author: Alejandro Conde Carrillo
body: As you can read in this [link](https://confluence.atlassian.com/display/DOC/Searching+the+People+Directory#SearchingthePeopleDirectory-Notes), this behaviour has changed from Confluence 4.3.3 and later. Upgrade your version of Confluence not to display those users.

comments: author: DanielG
body: Thanks Alex!

<br />

I was testing in Confluence 4.3.2 and I saw Desactivated Users, but I test in Confluence 3.4.5 and I don't see, so works correctly!

Best regards


Tags: administration

disable

permission

user

user-management
Convert OnDemand database to Local installation
Asked by Erwin Krijnen:

I am testing JIRA OnDemand now. I also installed JIRA locally, because I want to try several plugins.

We don't know yet whether we are going to use OnDemand or locally. But for now, I did multiple settings in OnDemand already.

I tried to export the whole database and import it locally, but it tells me that the OnDemand version is higher than the local version.

How can I import the OnDemand version of the database into the local installation?


Answers:
author: Rahul Aich [Nagra]
body: The import process will only be successful when performed during JIRA's initial setup wizard. Attempting to import a JIRA OnDemand export in JIRA's administration section will result in failure.

You must restore the OnDemand backup using the method above, using the 'Restore System' functionality on an already created JIRA instance will throw an error about mismatching versions and will not perform the import.

Please see this url for details on how to migrate from ondemand to installed versions.

<https://confluence.atlassian.com/display/JIRA/Migrating+from+JIRA+OnDemand+to+a+JIRA+Installed+Site>

Rahul
How to disable comment section for a specific page in Confluence.
Asked by Alok kumar Singh:

I have created space for a portal in Confluence. When I add pages its shows comment section in every page. I want to disable it for specific pages. I tried adding {hide-comments} as markup but it's not working.


Answers:
author: Laurent Corbi?re
body: Hi,

Add this code to the top of your page:

{style}

div#comments-section.pageSection

{

display:none;

}

{style}

Have a nice day :)

Laurent

comments: author: Gonchik Tsymzhitov
body: Thanks


author: JohnA
body: Hi Alok,

I think you'll find this blog useful as it details how to do what you are trying to achieve, (more or less): <http://davidsimpson.me/2011/01/23/more-flexible-commenting-in-atlassians-confluence/>

All the best,  
John

comments: author: Alok kumar Singh
body: Hi John, I went thru this page and tried macros. But there is no way I was able to disable the likes and comments sections for specific pages. This allows to enable or disable for space not pages.
Confluence cannot link to svn+ssh: resources
Asked by Meech:

Hi,

We are using confleunce v4.2.4

The Confluence editor turns any svn+ssh://path/to/resource links into [https://confluence.com/svn+ssh:/path/to/resource](https://xxx.com/svn+ssh:/path/to/resource) which will linked to "Page Not Found"

How can we link the svn+ssh path to the resources which it tortoiseSVN client will be launched when we click on the path in confluence?

Or is there is any plugin that can support the behaviour above? For example <http://www.atlassian.com/software/fisheye/overview> product that can integrate with Jira.

thanks \& regards,

Michelle


Answers:
author: GuilhermeA
body: Hello Meech,

Unfortunately this would not turn out well. Confluence has the addiction to turn every '+' sign into spaces. Thus why when you've entered svn+ssh, it thought, "this is a space, so it must be a title", and when there is no protocol being used, it adds the URL, so its URL+link, which turned the URL you've put above.

To fix this either use only svn:// or ssh:// You can write a custom User Macro to use it, or use a shortcut link to force its usage:

* <https://confluence.atlassian.com/display/DOC/Configuring+Shortcut+Links>

Hope it helps you!

Cheers,


Tags: svn
Duplicate site names possible?
Asked by Bj?rn Eitmann:

Hi \*

Is there a setting to allow duplicate site names, by permalink url or something like that?

BR

Bj?rn


Answers:
author: Jennifer S
body: The Scroll Versions plugin <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-versions> allows duplicate page names within a Space by using permalinks, but it is a paid plugin.


author: CharlesH
body: I think you can have duplicate space names, provided the space key is different.

As for pages, then within a space these must be uniquely named as Nic suggests.

comments: author: Nic Brough -Adaptavist-
body: Ooops, thanks CharlesH, yes, I should have said that pages have to be uniquely named \*within a space\*. You can have lots of pages called FRED in your confluence, as long as each one is in a different space.


author: JamieA
body: The (rubbish) workaround is to add a trailing space to the title...


author: Nic Brough -Adaptavist-
body: By "site", do you mean "Confluence space"? If so, then no. You can create links and redirects that all point to one place, but you cannot have duplicate space names. How would a browser know which one you meant if you had two?

comments: author: Nic Brough -Adaptavist-
body: Ok, but the answer is the same - no, because you could not know which page to serve up if there are two with the same name.


author: Bj?rn Eitmann
body: I mean page names.


author: Nic Brough -Adaptavist-
body: By "site", do you mean "Confluence space"? If so, then no. You can create links and redirects that all point to one place, but you cannot have duplicate space names. How would a browser know which one you meant if you had two?
Can I get the popular tab in a normal Confluence page?
Asked by A:

I am using 4.3 and the "Recently upgraded" macro doesn't seem to include the popular tab. There is a "Popular" macro but with a totally different content.

I would also thank if you can recommend any source code plugin that can be used as a starting point to develop this functionality.


Answers:
author: Daniel Borcherding
body: Hello,

The popular content macro is a part of the Usage Tracking Plugin

<https://studio.plugins.atlassian.com/wiki/display/USGTRK/Confluence+Usage+Tracking+Plugin>

This plugin comes disabled by default with Confluence. You will have to enable this plugin from your Confluence Admin \> Manage Add ons \> Show System plugin menu.

You should then be able to visit the page you want to inset the popular content macro into and visit Insert \> other Macros. Searcing for "popular" there should bring it up.

comments: author: A
body: Hi Daniel, I am already using the popular content macro as mentioned in my question but unfortunately it doesn't show the same content as the popular tab. I am using Confluence 4.3.1


author: Daniel Borcherding
body: Digging a bit deeper it looks like there is a standing feature request for this behavior.

<https://jira.atlassian.com/browse/CONF-25791>

You are currently only able to use the popular macro as I have outlined above. Please add yourself as a watcher to this and vote on this issue to be notified when this functionality is added to Confluence I will attach your question to further improve the visibility of this issue to our development team.
Why can't I delete an attatchment?
Asked by nwsd02:

Why can't I delete an attatchment?

Thank you adding unnecessary frustration to my day.


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Do you have the "Remove Attachments" permission?

<https://confluence.atlassian.com/display/DOC/Assigning+Space+Permissions>

Btw, whom are you thanking?

comments: author: nwsd02
body: I'm thanking those who made it unnecessarily difficult to do something as simple as deleting an attachment. Not only was it difficult to find the information, but I now have to spend an unknown amount of time to find out who manages Confluence within our company. And from the looks of it, who knows how long it will take them to configure that setting just so I can delete a file.  

I uploaded the file, and now I want to delete it. Simple right? Apparently not.


author: Jobin Kuruvilla [Adaptavist]
body: I agree it should be simpler. JIRA has that level of permissions. But unfortunately, the feature request Daniel mentioned doesn't have enough up votes to force a faster resolution, I guess!


author: Luke Puplett
body: @nwsd02 - well said! Absolutely that.

So funny because what's the difference between deleting a page or tons of content and deleting an attachment? It's all information I'm deleting.


author: Craig Harris
body: 4 Years later this issue it still not resolved.


author: Daniel Borcherding
body: There is an outstanding feature request for users to be able to have a higher level of permission on their own attachments

<https://jira.atlassian.com/browse/CONF-9527>

Please vist the page and vote on this feature request to increase it's importance to our developers. I will attache this post to the issue to further imporve it's visibility.


Tags: attachment

remove
Renaming a page doesn't rename it in comments
Asked by Dmitry Andrejev:

Steps to reproduce:

\* create Page A and Page B

\* put link to Page A into Page B content

\* put link to Page A into Page B comment

\* rename Page A into Page A new

Notice, that link in Page B content is updated automatically, but in Page B comment isn't.


Answers:
author: Dmitry Andrejev
body: This is a confirmed by by Confluence support: <https://jira.atlassian.com/browse/CONF-27721> .


author: Dmitry Andrejev
body: In Confluence 4.


author: John Chin
body: May i know which application occur this problem?


Tags: page

rename
We have just discontinued Confluence, but some students need to access (retrieve) old documents - is that possible?
Asked by NITH:

We now have Jira and GreenHopper, and from New Year we did not renew Confluence. Untill 31st December we had hosted version, but are now On-demand. Is there a way for a student group to retreive material from their old project?


Answers:
author: AlysonA
body: Hi Eivind,

As far as I know, you should be able to request an XML backup from your older Confluence instance. I think the best way to proceed is raising a support ticket under the OnDemand project and request one, they will let you know how things work on your case.

Hope it helps.
Cannot Access or SetUp Confluence OnDemand
Asked by Jason Evans:

Having trouble setting up Confluence ondemand instance. I'm paying for the service, trying to log in as administrator, and I'm getting this message: Your account is not yet available in this OnDemand instance. When i try to log in as a 'user' that is working on Jira instance I get a message that I'm not authorized to use Confluence.

What am I missing here?

Thanks,

Jason Evans

<br />


Answers:
author: JohnA
body: Hi Jason,

I suspect that the instance is still spinning up when you were getting the message that the application wasn't available and I suspect that the message regarding not being authorised suggests that you don't have application access from Confluence configured yet, so please check this by following the instructions in this document: <https://confluence.atlassian.com/display/AOD/Managing+application+access>

If this doesn't resolve your issue and you still can't access the application then please open a ticket with [Support](https://support.atlassian.com/) under the OnDemand project so one of our AOD engineers can investigate and ensure that the application has spun up correctly and you have all the appropriate access permissions.

All the best,  
John


author: Nic Brough -Adaptavist-
body: Check your OnDemand account carefully to ensure you're looking at the right one, and it has confluence added to it (Seems obvious, but I've had two people recently looking at completely the wrong accounts).

Then contact Atlassian support if it's not enabled.


Tags: account
can we use same database server for Confluence and JIRA
Asked by brad weber:

we have confluence 3.5 with separate SQL Server 2008 R2. ( VM )

can we install JIRA 5.2 on VM and use the existing database server , but create separate database, tables, etc ..

is there any drawback with this configuration ?


Answers:
author: Nic Brough -Adaptavist-
body: Yes.

Just make sure their data sets are completely separate (separate databases as you say)

The only drawback is the loss of both systems if you need to do maintenance on the database.


author: Rahul Aich [Nagra]
body: I think it should be fine if you host both jira and confluence databases on the same server. Just make sure you have high memory allocated to the database server.

Rahul


author: AlysonA
body: Hi Brad,

Not sure if you were planning to, but I believe it's important to add that you should not deploy multiple Atlassian applications in a single Tomcat container as this is not a tested configuration and will likely fail to work. You can refer to the [Installing Confluence and JIRA Together](https://confluence.atlassian.com/display/DOC/Installing+Confluence+and+JIRA+Together) page for some good installation practices.

Hope it helps.


Tags: jira

ms-sql
Restrictions for group xyz without group confluence users
Asked by Bj?rn Eitmann:

Hi \*

We have a lot of spaces in our confluence. All users are in the group *confluence-users* to login.

Now we have some third party people, who just should see the the space xyz.

If they are only in group *xyz* without *confluence-users*, they could not login.

If they are although in group *confluence-users*, they could see too much.

Any simple way to make and let it simple :-)

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: Create a second group for them, and give that group "can use" permission, and permission to see XYZ, but no other spaces.

Then delete them from confluence-users.

It's not ideal - what you really should do is revise the whole lot - use confluence-users to mean "can log in" and absolutely nothing else, but there could be quite a lot of work to be done to implement that cleanly.


author: Septa Cahyadiputra
body: Hi Beitmann,

You can provide "Can-Use" permission for group *xyz* on "[Global Permission](https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview)" and give the necessary permission for this group on the selected spaces.

Hope it helps.

Cheers,  
Septa Cahyadiputra

comments: author: Septa Cahyadiputra
body: Oh yeah, need to remove them from *confluence-users* as Nic mentioned.
Upgrading and Migrating both JIRA and Confluence : Loss of Confluence credentials
Asked by krussell101:

We are running JIRA and Confluence on a single AWS server. We created this back when the only option for a small AWS server was 32-bit.

Now we need to upgrade both JIRA and Confluence versions and we want them to be running on a 64-bit host.

We've successfully upgraded and migrated JIRA. But when we upgrade and then migrate Confluence, we cannot log in to the Confluence instance. I'm confident this has to do with the trusted relationship they share in the current environment.

What is the proper procedure for our migration such that when we are done the two have a trusted relationship on the new server?

THANKS!

Current JIRA version: 4.3

Current Confluence version: 3.5


Answers:
author: Septa Cahyadiputra
body: Hi Krussell,

The necessary configuration is to modify the [IP address](https://confluence.atlassian.com/display/DOC/Connecting+to+Crowd+or+JIRA+for+User+Management#ConnectingtoCrowdorJIRAforUserManagement-ConnectingConfluencetoJIRAforUserManagement) of the new Confluence server into JIRA. This is to ensure that any connection from Confluence server machine is allowed to access JIRA user management.

Secondly, if there are any changes on the domain, Confluence's JIRA user directory configuration need to reflect this changes. If you are having any trouble to access Confluence using JIRA users, you could [retrieve internal admin user](https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights) to check this configuration.

Hope it helps.

Cheers,  
Septa Cahyadiputra

comments: author: krussell101
body: Thank you Septa. I am not doing the work myself, a co-worker is and I think I also may have stumbled on another issue. The key to getting us out of trouble however is going to be your "retrieve internal admin user". THANKS!


Tags: migration

trust
Form behaviour for submitting data
Asked by MASH Trust Atlassian ICT Team:

Hello,

Our business is after a plug-in that enables a form behaviour for submitting data to a database...

Is there a Confluence addin that allows this type of operation to occur?

A form would need to be created with fields that need to be completed for submitting once these feilds (including multi choice options)...

Kind Regards,

Grant


Answers:
author: Sean King
body: Scaffolding Plugin gives you nice form features: <https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.scaffolding>


author: Mark Hrynczak
body: Does the [Run Plugin](https://marketplace.atlassian.com/plugins/org.swift.confluence.run) provide what you need?

comments: author: Renjith Pillai
body: Good idea. But this data should do to the database too. If you are okay with programming, you can use {beanshell} and do all the java programming to submit the data from the run macro to the database.


author: Renjith Pillai
body: A different way to look into this is that, if you have JIRA, you can create an "issue collector" and use it as a form in a Confluence page to collect data from users.


Tags: forms
User cannot edit template
Asked by Jason Friedman:

See attached screenshots.

We were using Native authentication, now using Active Directory.


Answers:
author: Jason Friedman
body: Thank you for the responses. Atlassian provided the answer:

*The reason this user cannot edit the template is because they do not have proper permissions. In order to do so, they will need space admin access at a minimum as described at the following page.*

*\* \[Working with Templates\|https://confluence.atlassian.com/display/DOC/Working+with+Templates\]*

I was hoping to allow users to edit templates but not be able to administer the space.


author: Andy Brook [Plugin People]
body: Identifying the product this relates to would help, as well as broadening defintion of template/usage.


author: Bhushan Nagaraj
body: You have missed attaching the screenshots.