youngmon/atlassian-qna huggingface dataset:
historical billing
Asked by KANBOU:

hello

how can I show historical billing?


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@KANBOU](/t5/user/viewprofilepage/user-id/5326707) ,

Welcome to Atlassian Community!

Are you referring to Atlassian billing, if yes, it will be present in Atlassian administration settings and you need have a billing admin credentials to access it.

Thanks,

Chandrababu

comments: author: KANBOU
body: Thank you for answer.

My role is 'Org Admin' . The Billing interface only displays the billing preview for the next month for each module


author: Dommalapati Chandrababu Naidu
body: Hi [@KANBOU](/t5/user/viewprofilepage/user-id/5326707) ,

Even though your are ' Org Admin' , you need billing admin permission. only users who has billing permission can view all billing history.

Reach out to user who has billing permission and request them to add you to billing permission.

It resides here: <https://admin.atlassian.com/billing/>

Thanks,

Chandrababu


author: KANBOU
body: thank you for help.

that's exacltely what I must have. I will demand it to Billing Admin.

thank you


Tags: atlassian-platform
How to automate update and close jira tickets with Azure DevOps
Asked by Richard Heijder:

Hi,

How can we use the API from the atlassian suite (jira) to automate Azure Pipelines when doing a pull request.

We can use JiraPS in Azure DevOps Pipelines but it keeps failing.

Script example:

- task: PowerShell@2  
displayName: 'jira powershell'  
inputs:  
targetType: 'inline'  
script: \|  
# Write your PowerShell commands here.  
Install-Module -Name JiraPS -Scope CurrentUser -Force -Verbose  
Import-Module -Name JiraPS -Force -Verbose  
Set-JiraConfigServer '<https://anwb.atlassian.net>'  
New-JiraSession -Credential "rheijder@anwb.nl"  
# Connect-JiraServer -ServerUrl "<https://anwb.atlassian.net>" -Username "rheijder@anwb.nl" -Token $(token)  
# Get-Help about_JiraPS  
# Import-Module -Name JiraPS -Verbose  
# set-jiraissue -Issue "cpe-612" -AddComment "blahviadevops"  
Anyone suggestions?  
Regards,  
Richard


Answers:
author: John Price
body: I don't have access to ADO to test at the moment, but here's one way that avoids fooling with scripting \& 3rd party libraries:  

1) On the Jira side, set up a Jira Automation rule at the project or global level. Use   

When: Incoming Webhook  
Then: Add Comment To Issue   

with smart values something like:

```
Pull request [{{webhookData.pullRequest.title}}]({{webhookData.pullRequest.url}}) has 
been created in Azure DevOps.
```

and copy the generated webhook URL to the clipboard.  

2) On the ADO side, set up a Service Hook with event "pull request created" and paste the URL you copied from the Jira side.  

You just need to decide where the issue key will be in ADO (branch name, PR title, whatever) and configured the Jira side "When" to collect the issue key(s) as needed from the payload:

![jira webhook incoming.png](https://community.atlassian.com/t5/image/serverpage/image-id/345875i6395712F02EBAF31/image-size/large?v=v2&px=999 "jira webhook incoming.png")

comments: author: John Price
body: Also: you can obviously close issues or take other actions too. And you may want to add the free [https://marketplace.atlassian.com/apps/1232793/azure-devops-for-jira-official?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1232793/azure-devops-for-jira-official?hosting=cloud&tab=overview) app to make your integration tighter.
How do I change an organization icon and key?
Asked by Liz Eversoll:

I also changed the organization name and it is changed in the admin panel, but on the panel display, it still says the old name.

![atlassian icon.png](https://community.atlassian.com/t5/image/serverpage/image-id/334258iF0B55505120DABF8/image-size/large?v=v2&px=999 "atlassian icon.png")


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@Liz Eversoll](/t5/user/viewprofilepage/user-id/4453473) ,

Welcome to Atlassian Community!

Organization name can be changed in Atlassian administration. Make sure you have saved newly provided organization name and refresh browser.

Organization icon will be taken from the first two letters of organization name.

Hope this helps!

Thanks,

Chandrababu
Is there an updated PCI compliance for Atlassian?
Asked by Ben Larson:

Looking for an update for 2024. Does this exist. I saw another post with a link that 404 errored out.


Answers:
author: Nicolas Grossi
body: [@Ben Larson](/t5/user/viewprofilepage/user-id/5334622) If you have an active license, you might contact support.atlassian.com

Nicolas

comments: author: Ben Larson
body: That address does not seem to be able to be mailed to.


author: Nicolas Grossi
body: [@Ben Larson](/t5/user/viewprofilepage/user-id/5334622) Awesome!


author: Nicolas Grossi
body: [@Ben Larson](/t5/user/viewprofilepage/user-id/5334622) It is atlassian's support site not an email, a contact form

Nicolas

comments: author: Ben Larson
body: Ah. Yes I submitted through there already. Will probably wait for a reply there.
What Atlassian Product(s) should I choose?
Asked by iNet Technologies:

I have a Marketing Agency. We do everything from web design, branding, \& graphic design, to SEO, copy creation, Google ads, \& other marketing management.

I need a way to set up **task automation** from onboarding to design to marketing, and everything in between. I need event triggers such as the completion of one task, triggers the next one (or group) of tasks

I also need to **track employee hours** and how much time is spent on each customer/project/individual task (card).

I want to be able to **view/organize/sort** everything by '**customer** ', -or- by '**service** ', -or- by '**employee** ', -or- by '**date range**'.

We have been using **Trello**. We set up the work for each customer on it's own board. We used the labels to mark each card for the service, such as web design, SEO, Ads, etc. Our Column's include: To Do, Working On, Waiting For, Issues, \& Completed. We also used a Time Tracking add-on.

My biggest issues, so far, are:

* We must set all the labels up from scratch whenever we add a new customer.
* I can't view/organize/sort everything by '**customer** ', -or- by '**service** ', -or- by '**employee** ', -or- by '**date range'**. (Like I would in a database).

Now I see this other option called **Jira**, and I'm more confused. Based on my company info and needs, are there suggestions of what I should be using to fix this mess I have created and meet my needs in some sort of logical and understandable way?


Answers:
author: Nicolas Grossi
body: [@iNet Technologies](/t5/user/viewprofilepage/user-id/5534534) Welcome! If i were you i would go for JIRA is more for complex projects or organizations than Trello (That it is for smaller complexity and groups)

HTH

Nicolas

comments: author: iNet Technologies
body: Thank you!


Tags: atlassian-platform

automation

jira

trello
Claiming Accounts is not possible (error)
Asked by Max Jakisch:

We have Atlassian Cloud Setup.

I?m trying to claim users for my already verified domain, but i always get an error when claiming users. The files i tried it with are below 1mb.

If the import-csv file consists of a single row of email-adresses, the error message is "something went wrong. Try again later".

If the the top of the column is something else than an email-adress, the error message is

"We're unable to upload this file  
The file should only contain one column of email addresses."  
I also tried claiming just one user, but not even this goes through


Answers:
author: Max Jakisch
body: Check this with support...our domain wasn?t fully verified (as in it was not SUC enabled, which can happen if you verify-\>unverify-\>verify a domain in a short time period.)

If you check the error message in the moment of clicking "claim accounts" with some developer tools it will say, that the domain isn?t SUC enabled.

Support fixed this within 2 days or so.


Tags: atlassian-platform

claim

csv-upload
Community - Quarterly view - bug ?
Asked by Nicolas Grossi:

Does anyone knows why my user appears twice in this view ?

Nicolas

![Screen Shot 2024-06-19 at 11.18.46.png](/t5/image/serverpage/image-id/330638i2566BC6C117157AC/image-size/large?v=v2&px=999 "Screen Shot 2024-06-19 at 11.18.46.png")


Answers:
author: Kristian Klima
body: As far as I remember, there was always a specially formatted line at the bottom (in my case) of the Quarterly board showing the points in addition to one's name in the chart. It does appear briefly when opening the dashboard but then disappears quickly upon scrolling.  

I think the ideas is to show the leaders AND your score.

Chrome:

![2024-06-19_18-10-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/330675i4F0C370D3008682D/image-dimensions/248x261?v=v2 "2024-06-19_18-10-28.png")

comments: author: Nicolas Grossi
body: [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) [@Peter Van de Voorde](/t5/user/viewprofilepage/user-id/781487) It is ok when "the user" has not reach the amount of points to be identified as leader, but when "the user" has reached the minimal points why it is displayed twice : your points and also your points "in the queue". ?

Nicolas


author: Kristian Klima
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

I think everybody is in the chart 'twice', you just happen to see both entries in a single window.

![2024-06-19_18-27-28.gif](https://community.atlassian.com/t5/image/serverpage/image-id/330679iAC583DE15B2483C2/image-dimensions/349x305?v=v2 "2024-06-19_18-27-28.gif")


author: Peter Van de Voorde
body: Hey [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) ,  

I have the same issue, I believe it's a bug in the kudos listing and that this \<div\> should actually be at the top of the listing, like this:   

![Screenshot 2024-06-19 at 10.39.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/330657iD535426079A5487D/image-dimensions/144x148?v=v2 "Screenshot 2024-06-19 at 10.39.51.png")  

I went into the Firefox developer tools to move the 2 \<div\> sections and now it looks nicer.  

[@Monique vdB](/t5/user/viewprofilepage/user-id/786286) is this something for your team to tackle?  

Cheers,  
Pete


Tags: atlassian-platform
Provide an overview of the different types of datasets used in data analysis (structured, unstructur
Asked by chinyere Faith:

Provide an overview of the different types of datasets used in data analysis (structured, unstructur


Answers:
author: Abraham Musalem
body: Hey [@chinyere Faith](/t5/user/viewprofilepage/user-id/5598613) ,  

Thanks for reaching out to Community. Would you be able to give me more information as to what you are looking to get and how this information would help you?   

Regards,  
Abraham
Is there a way to track who has completed the training
Asked by Craig Morehouse:

We are hoping we can get a report of who has successfully completed the training as we are making it required.  
We just need a list of IDs that have completed each course, and we can use [@Ford](/t5/user/viewprofilepage/user-id/1209922).com as a filter.


Answers:
author: Kristian Klima
body: Hi [@Craig Morehouse](/t5/user/viewprofilepage/user-id/5593628) and welcome to the community.

Where is your training material hosted? What is the form/format of the course?

You can use Jira ticketing, basically assigning a training task to a person within a specific training project and you'll see the progress and completion. Of course, the training material can be anywhere (Confluence or else).

This doesn't verify the person actually read the content...

You can look at a learning apps on the Confluence marketplace like [Smart Course for Confluence](https://marketplace.atlassian.com/apps/1216979/smart-courses-for-confluence-lms?tab=overview&hosting=cloud)or [IZI](https://marketplace.atlassian.com/apps/1214110/izi-for-confluence-lms-training-courses-quizzes?tab=overview&hosting=cloud) - these are genuine learning apps (LMS) and you can monitor and track all sorts of things. TIme spent, completion, devise courses, tests etc. They come with their own reporting tooling.

comments: author: Craig Morehouse
body: Kristian, Thank you for the response.  
I wasn't clear. I am referring to the training courses here on the Atlassian site. Is there a way to report who has taken what training, filtering on [@Ford](/t5/user/viewprofilepage/user-id/1209922).com?

Thank you in advance.
Find QA Assigned for an issue
Asked by Mohammad F Hameed:

Hi Everyone, I am new to Atlassian Analytics. Trying to start with small reports but having issue right off the bat. I am trying to extract the following for a given project/team:

Issue Key

Issue Type

Assignee

QA Assignee

I am able to get everything except QA Assignee. Can I get some guidance?


Answers:
author: Jessie Turpin
body: Hi [@Mohammad F Hameed](/t5/user/viewprofilepage/user-id/5591284)! If your QA Assignee field is a custom field, you can follow the instructions in this [article](https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-1188411074.html) to query the field's data. Try it out and let me know if that helps you find your QA Assignee data!
Simple Datediff in Analytics Not Working
Asked by Nick Latocha:

I'm trying to run the following query and getting an error. I'm new to Analytics but experienced in SQL

SELECT TOP 1000 \[Risk\].\[Date Created\],

DATEDIFF(\[Risk\].\[Date Created\], {TODAY}, "Day")

FROM \[current_dw\].\[Risk\] AS \[Risk\]

Your data source returned: 'Risk.Date Created' is not a recognized datediff option.


Answers:
author: Tracy Chow
body: Hi Nick,

It looks like you're querying a Jira Align Enterprise Insights data source, is that correct? It's a SQL Server database in the backend, so you will need to use SQL Server functions and syntax.

The datediff function in your query can be edited to the following: **DATEDIFF(day, \[Risk\].\[Date Created\], {TODAY})**

Let me know if that works for you.
How to join sprint, jira sprint, and anchor sprint in AA or SQL
Asked by Mary Heather Cox:

Background: We sync our Jira Cloud instance with Jira Align. Sprint sync is the bane of my existence!

Scenario: Multiple Jira Sprints are Mapped to single Jira Align Team Sprint.

I am trying to identify **why** we get that error, when it **appears** everything is in order.

So, I'm trying to join 3 tables: Jira Sprint, Sprint, and Anchor Sprint but I feel like I'm missing a FK or any ability to join Jira Sprint to Anchor Sprint or Sprint.

I am trying to get the start/end dates of the sprints in the 3 different tables to compare them. Even then, if I join Anchor Sprint and Sprint on FK_Sprint_ID and Anchor_Sprint_ID I've already ruled out the ones that don't join and those are the ones.


Answers:
author: Tejaswi G
body: Hi [@Mary Heather Cox](/t5/user/viewprofilepage/user-id/4529223)

This is Tejaswi from the Support Team and happy to help.

Can you please log a ticket with us to check your instance and assist you further with this request?

You can log a ticket by going to <https://support.atlassian.com/contact>.

Regards,  
Tejaswi


Tags: connector

database

jira-align

join

reporting
Is it possible to change the colour of the headings in a Table in Analytics
Asked by Michael Hardy:

In Atlassian Analytics, I would like to be able to change the colour of the background of the headings of a table.

I know you can go into Formatting and performing a conditional format of the data and the background of the cells but i don't see anyway of changing the heading colours.

Is it possible?

Thanks


Answers:
author: Michael Hardy
body: This was answered, And a ticket was raised as an enhancement.  
![HeaderColour.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345695iAE61E9D9DAB5C407/image-size/large?v=v2&px=999 "HeaderColour.PNG")  

The enhancement has been closed with no explanation. Can you advise?

comments: author: Tracy Chow
body: Hi Michael,

Apologies for the confusion. That feature request was mistakenly opened under the OPSGENIE project in Jira. Since this request is not related to the Opsgenie product, the ticket was deleted.

I've opened a new feature request ticket to add this feature for Atlassian Analytics charts: <https://jira.atlassian.com/browse/ANALYTICS-318>

Kind regards,  
Tracy


Tags: table
Find 'column ratio' per value in another column (date bucket)
Asked by Jake Litchfield:

In Atlassian Analytics I'm trying to create a stacked bar graph which shows a set of values as a proportion of the total for the bar.

I've actually managed to create this view by adjusting some of the chart settings, but when you hover over the chart, the values shown remain the raw sum, as opposed to the proportion which would be preferable.

![Screenshot 2024-09-05 at 12.54.50?PM.png](/t5/image/serverpage/image-id/345680i7792D4CBA7FAB4A0/image-size/large?v=v2&px=999 "Screenshot 2024-09-05 at 12.54.50?PM.png")

I assume in order to achieve this I need to get the result table to a state where the values represent the 'column ratio' per my date buckets, but I haven't been able to figure out how to calculate that with the formulas/tools provided.

Any suggestions would be much appreciated!


Answers:
author: Inder Singh
body: [@Jake Litchfield](/t5/user/viewprofilepage/user-id/5584604) : Assuming your query output columns are named as shown below:

![Screenshot 2024-09-06 at 7.52.51?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345969iA8B69DDF114D677C/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 7.52.51?AM.png")

You can use window function to calculate the proportion. You can apply this formula:
>
> ```
> "Count of issues"*1.0/(sum("Count of issues") over (partition by "Quarter of Created at"))
> ```

Let us know if this works

Cheers,

Inder

comments: author: Jake Litchfield
body: Thank you [@Inder Singh](/t5/user/viewprofilepage/user-id/4829066), that's worked perfectly!


author: Jessie Turpin
body: In addition to Inder's solution, we have a [feature request](https://jira.atlassian.com/browse/ANALYTICS-86) open for the ability to have the values displayed in the tooltip be formatted as a percentage as well. I'd highly recommend that you watch and vote for the feature request!

comments: author: Jake Litchfield
body: Thanks for the heads up [@Jessie Turpin](/t5/user/viewprofilepage/user-id/4493061), I have just voted for that very useful feature request!
Can you use multiple custom field controls on one chart?
Asked by Ahmed Yusuf:

I manage most of the data in our business's main service desk. Due to the nature of our business, energy, there are a lot of different bits of information required to ascertain whether an issue is technical or expected behaviour. Much of which cannot be picked up in default fields.   

This means our business use a lot of custom fields. My question is, is it possible to use more than 1 control filter, that filter by the jira_issue_field.value, on one chart?   

I've attempted on 1 hart. I've attempted multiple query's with different joins, but the data doesn't populate.   

I have been able to add multiple controls on the visualiser (which doesn't join jira_issue_field twice) and then amend the sql script. However this causes issues with showing the unfiltered chart data where no value is present in the control, as again, it shows no data.   

Any help would be great \& if this is not possible. It would be great to know as this would be a great feature request.   

Thanks


Answers:
author: Don DMack
body: That's a good question. I've experienced similar challenges like you. So I'll watch the response(s) to this question since I don't have an answer.

comments: author: CESAR DALDOSSO
body: hi all, you can proceed using custom fields on that. The best approach is to create a new custom table, and include the desired custom tables on it.

Dont include new columns, this does not work. Is better to create a complete new custom table

<https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-with-custom-columns-or-custom-tables-1299910024.html>
check assignee in the past
Asked by CESAR DALDOSSO:

Hello, I have a board with the following collumns   
TO DO \| IN PROGRESS \| TO TEST \| IN TEST \| COMPLETED

Over this process, a worker gets assigned to the issue when it goes in progress, however after going to test and remaining transitions, it is always unassigned.

Is it possible to query the number of tickets that this worker pulled from TO DO to IN PROGRESS , I mean, in the past ?


Answers:
author: Tracy Chow
body: Hi Cesar,

Yes, that is possible to query in Atlassian Analytics.

The [Jira "Issue status history" table](https://support.atlassian.com/analytics/docs/schema-for-jira-family-of-products/#Issue-status-history) contains the status history of a Jira issue and you can also use the "Author account ID" column to identify which user changed the status of the issue.

You can query the [Jira "Issue history" table](https://support.atlassian.com/analytics/docs/schema-for-jira-family-of-products/#Issue-history) where "Field name" = 'Assignee' to get the assignee history of a Jira issue.

Tracy
return today value even when the query returns null
Asked by CESAR DALDOSSO:

Hello, I was calculating a trhoughput ratio, that basically i want to calculate on a weekly basis the total of tickets delivered by the number of developers of a squad. So if the number of tickets delivered on a week is 5 and the number of developers is 5, then the ratio is 1.

However, I cannot include weeks where no issues were delivered.

EG

week 1 - 5 tickets -\> ratio 1 (5/5)

week 2 - 0 tickets -\> ratio 0.5 (5/10)

week 3 - 10 tickets -\> ratio 1 (15/15)

instead of doing like this, the ratio calculates as the following

week 1 - 5 tickets -\> ratio 1 (5/5)

week 3 - 10 tickets -\> ratio 1,5 (15/10)

this happens because when Analytics does not fill with zero empty weeks.

To fix this, I tried the following -\>

1. Get today date (eg, if today is January 20th, the day is 20)

2. Do calculations to check the number of business days incurred

3. retrieve on a query the total number of tickets delivered since jan 1st

4.calculate the ratio based on number of tickets delivered divided by number of devs, then get this result and divide by number of weekdays.

to get today date, I am currently using a query that pulls any ticket from any project that was created today. However, there are days where no issues were created.

So I have two questions

1. is it possible to create the "today date" on a query ?

2. is it possible to replace all nulls values from the previous query and really include a zero , so I would have a result like the following? Os any other idea ?

week 1 \|  
week 2 \|0

week 3 \| 10


Answers:
author: Tracy Chow
body: Hi Cesar,

1) To get today's date, you can use the {TODAY} [relative date variable](https://support.atlassian.com/analytics/docs/relative-date-variables/).

2) The "Zero fill" step should accomplish this. Take a look at the example here: <https://support.atlassian.com/analytics/docs/visual-sql-steps/#Zero-fill>

Let me know if these work for you!


Tags: atlassian-analytics

cloud