youngmon/atlassian-qna huggingface dataset:
How can you show user stories created for EPICs for items that are in the backlog to show on plan
Asked by Manish Shah:

I am using the plan tool to show the active and 1 non active sprint in the plan.  
I use the EPIC with User Stories hierarchy view.

I have EPICs which appear in the unassigned section (no sprint assigned ie backlog) and these have user stories that are assigned or not assigned to anyone.  
Problem is that you cannot see the user stories associated with the EPIC on the plan.  
Why?


Answers:
author: Curt Holley
body: Hi [@Manish Shah](/t5/user/viewprofilepage/user-id/4743254)

Welcome to the community!!!

What are you using as the Issue Source for this plan? Are the mission stories part of that dataset?  
(You may well be doing this, but...) I would suggest using the Board (that has all these Sprints and backlog) as the Issue source, then all of that data should come through.

If (as your first sentence alludes to) you have a filter in place as the Issue Source that once has the Current sprint plus one non active sprints worth of data coming through, then that is the issue....the backlog is not part of the in scope dataset.

If this doesn't help, then perhaps a screenshot or two to help us understand how you have set it up ?

comments: author: Manish Shah
body: Hi [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535)

Thanks for responding to my query.

I use a Board filter showing all issue types except support.

This is the issue source.

I use the Sprint capacity management view.  
Filtered to show active sprint and 1 future sprint

Hierarchy from EPIC to Story

View settings group by sprint

I see all the EPICs and associated user stories when expanded for both sprints and an unassigned "sprint" showing all EPICs but no associated user stories

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/183439i91B72F9A30E23234/image-size/large?v=v2&px=999 "image.png")

IF I change view settings to Team

I see all the EPICs and associated user stories for both sprints and unassigned "sprint"  

What does the unassigned "sprint" actually show ie what are the parameters it uses to display these EPIC. Also notice that the EPICS shown are different!

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/183438i39D2C42532182B0A/image-size/large?v=v2&px=999 "image.png")

Strange!


author: Manish Shah
body: I went to the unassigned and chose to remove them from the plan.  
It messed up the items I had in the active sprint. I ended up with fewer items and 20 user stories without parents!

So, cannot hide the EPICs in unassigned section!


Tags: advanced-roadmaps

plan
Show issues across different projects in roadmap hierarchy.
Asked by Joline Tan:

Hi all,

Is this possible to display tickets across different projects in the advanced roadmap? If so, how can I go about configuring it?

For example:

I have a issue in Project A links (related to) to two separate epics in Project B and Project C (Epic B1 and Epic C1), Under each Epics in have linked issues within each Project B and C.

How can I show this relationship in advanced roadmap ?

Project A - Issue A1

+ Project B - Epic B1

++ User Story B1.1

++ User Story B1.2

+ Project C - Epic C1

++ User Story C1.1

++ User Story C1.2


Answers:
author: Anna Poppe
body: Hey Joline,

you can configure this in your Roadmap settings under the "Issue sources" section. There you can add all the different Projects and Boards you want to include in your roadmap :)

comments: author: Curt Holley
body: As [@Anna Poppe](/t5/user/viewprofilepage/user-id/2101153) says....plus! if you want a distinct sub-set of each project you can create a filter, or number of filters so that just the relevant content from each project comes through.   
That said, this may require a additional level of data to pull such a myriad of data from multiple projects, if they are not all linked by a higher level (in the Hierarchy) Initiative or the like. Or a label or something.

Just saying, there are ways of not having to bring the entire projects into the plan, if that would be overkill.


author: Joline Tan
body: Hey [@Anna Poppe](/t5/user/viewprofilepage/user-id/2101153)

I have added the projects into "Issue sources", but the hierarchy level is not showing what I want in the Advanced Roadmap

Hey [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535)

I tried to create a filter , below is how my filter looks like

```
project = ProjectA AND issueLinkType = "relates to" OR project = "Project B" ORDER BY created DESC
```

However, the hierarchy does not show up what I expected in the advance road map.

I provided some screenshots here of how my issues are linked/setup and my expected hierarchy view in roadmap, not sure if this is something achievable in the roadmap?

![example.png](https://community.atlassian.com/t5/image/serverpage/image-id/183365i802EE17C3B366306/image-size/large?v=v2&px=999 "example.png")


author: Anna Poppe
body: Ah, I see.

It looks like for your desired hierarchy you want to have an epic in project B as a child of an initiative in project A?


author: Joline Tan
body: Hi [@Anna Poppe](/t5/user/viewprofilepage/user-id/2101153) Yes correct. I did some read-up/research myself, seems like I need to use the "Parent link" to link up the epic in Project B to the issue in Ticket A. Is that correct?


Tags: advanced-roadmaps

cloud
Is this a bug? Time doesn't coordinate correctly :(((((((((
Asked by ???:

Time can't be corrected and always show the year 1908 once I try to set a deadline. I have to click manually and try my best to get to the year 2024... Is this a bug???????

![WeChat ??_20240802092949.jpg](/t5/image/serverpage/image-id/339588iF1E1DF90C797ED13/image-size/large?v=v2&px=999 "WeChat ??_20240802092949.jpg")


Answers:
author: Takuma Haruguchi
body: I am facing same problem and finds the workaround.

Workaround:

1. Type the date textbox of "Due date" manually as yyyy/M/D format like 2024/8/9. Do not click the time such as "11:00 AM" because it causes the date textbox to revert to 1908.
2. Click "Save" button.

Do not click anywhere except the above UIs.


author: YY Brother
body: Hi [@???](/t5/user/viewprofilepage/user-id/5558878)

Welcome to our Community. It should be a bug. I've helped you raise to Atlassian Support.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/339589i1F780665340FC3A2/image-size/large?v=v2&px=999 "image.png")

I've tried myself and it works. You can also let your team mates to replicate it:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/339590i36687599F547D65F/image-size/large?v=v2&px=999 "image.png")

Thanks,

YY?

comments: author: ???
body: Hi YY?,

Thanks a lot for your response. Unfortunately, the bug doesn't seem to be improved. Occassionally the due date still exhibit the year 1908? It can be so confusing when the due date shows the wrong time...


Tags: cloud

trello-cloud
Subscription options
Asked by Shazmil Hazary:

Can I have 3 users in the premium subscription and 10 users using the basic subscription?

Am I able to have a combination of 2 subscription types?


Answers:
author: Hans Polder
body: [@Shazmil Hazary](/t5/user/viewprofilepage/user-id/5558869) ,

All Atlassian products work in a fashion that you'll have **one** subscription tier for an entire product. There is no distinguishing between giving separate users separate subscriptions. Within the products you sometimes have options to give people certain roles, which makes them count toward the billable users or not.

For instance, for Jira Service Management, **agents** are counted and not everyone who can raise a support ticket/view-only the tickets.

For Trello, a lot of information is described here, on how 'billable users' are counted: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

I hope this helps!


Tags: cloud

not-applicable

subscriptions-and-billing

trello-cloud
Are there any Free Power-Ups that would help to Create Dashboards in Trello?
Asked by Jatin Dahiya:

I want to make dashboards in Trello, and it does not allow to make custom dashboards for reporting. I want to know are there any Free Power ups provided by Trello which does not require monthly subscription.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Jatin Dahiya](/t5/user/viewprofilepage/user-id/5546603) Do you have a paid plan with Trello? You could use their dashboard feature. If you're on the free plan and you want a free solution, you might struggle to find a free power up that will do what you want.

Dashcards is a free power up that lets you created filtered lists of cards, but it is reasonably basic.

You can pivot specific information like lists and members. e.g.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340866i20DE15D25EC3E5FB/image-size/large?v=v2&px=999 "image.png")

In the above example, it's pivoted the lists on the board, so you can collapse/expand to see the cards nested under their list. The second column gives you a count of how many cards are in each list. You can then change this to pivot on members, or any other field.

<br />

You can also choose to visualize certain fields. e.g.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340867i7CAE6090B4DFD98A/image-size/large?v=v2&px=999 "image.png")


author: Nicolas Grossi
body: [@Jatin Dahiya](/t5/user/viewprofilepage/user-id/5546603) Welcome! Could you please elaborate your needs ?

comments: author: Jatin Dahiya
body: Hello Nicolas, I want to make custom graphs for my cards and lists. In dashboard view Instead of Graph of Cards/List Distribution, I want to track the status of my cards by - How many are in Progress, in Development, and need Information. So that I can work on those cards accordingly.

Then the Graph below - Cards/Member Distribution I want to change the name of the members that are present on the X-Axis of the Graphs.

I hope now you got a clearer picture of what I hope to achieve. If not, I would love to connect with you and tell you more about the issue.

Thanks


Tags: cloud

trello-cloud
Trying to open a card, trello refreshes.
Asked by Sam Binder:

In my browser. Chrome. Windows 10 and 11 \[happening on two different machines\].

I am on a board. It is not new.

I open a card and start to type in the description. Trello begins refreshing, closing the card.

I open a card to browse the attachments. Trello refreshes, closing the card.

I have chrome's memory saver and background sync turned off.

I do not have sticky keys or any such nonsense on.

Why is this happening and how can I fix it.


Answers:
author: Nicolas Grossi
body: [@Sam Binder](/t5/user/viewprofilepage/user-id/5384803) as your license is free you mught rely on community for feedback.  

comments: author: Sam Binder
body: what does this have to do with anything? I opened it in an incognito window / no chrome extensions, and was able to replicate the issue.


author: Nicolas Grossi
body: [@Sam Binder](/t5/user/viewprofilepage/user-id/5384803) Could you please try using incognito mode and disabling chrome add ons ?

comments: author: Sam Binder
body: still happening


Tags: cloud

trello-cloud
maximum number of cards on board
Asked by Matt Geerdes:

Hello,

I'm getting a message say I've reached the maximum number of cards on a board and I'm not able to add cards to this board. I've archived a bunch of cards, how do I know if the status has changed?

Thank You!  

Matt


Answers:
author: Rasmus Wulff Jensen
body: Guess you try and add a new card ?


Tags: cloud

trello-cloud
Creating cards by email
Asked by Nicola Howarth:

Can you add a due date, when creating cards by email?


Answers:
author: Beth French
body: Hi Nicola,

Currently, there isn't a way to specify a due date when emailing a card to a board. We are working a new feature that will help automatically assign due dates and even create action items but in the meantime, there maybe a workaround using Automation.   

You *can* add a label to a card created by email by editing the subject line and using #labelname (or #label_name if there are spaces in the name).  

More detailed instructions and feel free to ask follow up questions if this isn't clear.  

1. Open Automation tool by selecting the button in the top right navigation bar.
2. Select "Rules" \> "Create Automation".
3. Click "+Add Trigger".
4. Select the "+- Card Changes" tab.
5. In the first option, you can set the trigger to be when a label is added to a card by you. Select the label to use.
6. Click the + button.
7. Select the "Dates" tab.
8. In the second option, you can set the due date to today or choose another unit of time. Works similar to setting up a recurring calendar event.
9. Click the + button.
10. Click "Save"

So you could create a label named "due today" and then when forwarding the email, change the subject line to include "#due_today". And the automation will be triggered when the card is added to the board with that label. You could also create a label called "due next week" and then have the automation set the date to the next Monday, as an example.  

![Screenshot 2024-08-01 at 12.51.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339564i7CCA930EBD4EAFE3/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 12.51.44?PM.png")

Cheers,  
Beth

comments: author: Nicola Howarth
body: Thanks. Looking forward to the new feature(s).


Tags: cloud

creating-cards-by-email

due-date

trello-cloud
BUG REPORT: Checklists defocus on iPad app with keyboard connected
Asked by Luke Mildenhall-Ward:

The Trello app on iPad was updated with some interface changes a week or so ago and no longer allows the continuous addition of checklist items with a connected keyboard.

**Previous (expected) behavior:**

1. Open a card and add a checklist.

2. Type in first item and hit enter.

3. Text cursor automatically moves to next line down, ready to enter text for next item. Repeat until you have completed adding items.

**New behavior since recent update:**

1. Open a card and add a checklist.

2. Type in first item and hit enter.

3. Text cursor disappears and loses focus on the checklist. You must manually move to tap or click the next item on the list for each checklist item requiring entry.

**Note:** This does not occur for the on-screen keyboard, only for hardware keyboards.

This is a substantial bug for our organization as we use iPads and utilize many large checklists among the team so would be appreciated if it could be fixed quickly.

Please let me know if there is another route for me to report this bug because it did not seem as though I had access to log this in the Atlassian Jira Bugs page for Trello.

Many thanks


Answers:
author: Luke Mildenhall-Ward
body: Hi is there any update on this issue? Thank you


author: Nicolas Grossi
body: [@Luke Mildenhall-Ward](/t5/user/viewprofilepage/user-id/3999929) As you have a free license, need need to rely on community to get feedback on this.

comments: author: Luke Mildenhall-Ward
body: Thanks. When you say I need to rely on community feedback, have I reported the bug in the correct manner by posting it here? Will it be forwarded to the development team?


Tags: cloud

ios

ipad

trello-cloud
Can I sort by labels in alphabetical order?
Asked by Natalie Pierce:

Hear me out -- I know we should be using Jira for this. BUT we're just starting out \& keeping things simple.

I have a development list on an overall Trello board which holds ideas / specifications for future features. Once they're ready for development, I send them to a separate board where I collaborate with my devs.

I want to easily categorize different feature sets as I go. For exmaple: I've identified a group of stories for a "gamification" feature set, and a "QOL" set. I want a board button that I can push to group the labels together, but I'm going to be adding new labels/feature sets as I go. So I don't want to have to go into the automation every time I add a feature set label and add it to the list of labels to "sort".

Is there a way to sort a list by label ascending in some default fashion (maybe alphabetical?). I don't need them in a particular order - just grouped.

Thanks community!


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Natalie Pierce](/t5/user/viewprofilepage/user-id/5558522) would ordering by colour work? Just played around and I think I managed to achieve this by doing the following:  

1. Create some "proxy" labels in the colours of your choice. Name each label "{\*}".

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340869iF484D85072B652E4/image-size/large?v=v2&px=999 "image.png")

2. Then, create a board button to sort your cards by label using these proxy labels:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340870i29A239D1339FED08/image-size/large?v=v2&px=999 "image.png")

3. Then, make sure all of your feature labels are in the above colours like so:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/340871i64B57070C25DAE07/image-size/large?v=v2&px=999 "image.png")

Here's what it looks like in action:

![group by label.gif](https://community.atlassian.com/t5/image/serverpage/image-id/340872i8CDE2ACC23DC3E91/image-size/large?v=v2&px=999 "group by label.gif")

comments: author: Natalie Pierce
body: Clever, thank you!


author: Augusto Lisboa
body: Hi Natalie.

Unfortunately, Trello does not have the sort feature available. However, I've found a workaround that might help (The last comment on): <https://community.atlassian.com/t5/Trello-questions/How-do-I-re-order-labels/qaq-p/2061355>.

Also, we have a feature request open on this matter; I'll add your post to the request.


Tags: cloud

trello-cloud
Error al solicitar Unirsea Jira desde Trello
Asked by Cesar Palacios:

Desde mi cuenta Premium en Trello al hacer click en la opcion Unirse a Jira, me figura un error:

**"...@gmail.com** no tiene acceso a Jira en **espacio-de-trabajo-de-cesar-palacios.atlassian.net** ." y ese es realmente mi correo y tambien tengo cuenta en jira que es cesarp.atlassian.net


Answers:
author: Alisson Sartor
body: Ola, Cesar!  

?Puedes contactar a nuestro soporte en <https://support.atlassian.com/contact/> para proporcionar m?s detalles al respecto?   

Saludos cordiales,   
Alisson   
Equipo de Trello


Tags: cloud

jira

trello-cloud
Custom Fields on Trello Boards
Asked by LP:

Hi,  

I have a problem enabling custom fields on my 12th Trello Board. All my boards are in the same workspace and I am on the PREMIUM billing option. Why would that be please?  

I have 12 boards all in the same workspace, 11 of them have the custom fields option enabled, the 12th doesn't. Why?  

Thanks  

Richard


Answers:
author: Augusto Lisboa
body: Hi Team!

In this case, Please ask the Premium Workspace Admin to open a request with our Support Team. <https://support.atlassian.com/contact/#/>


Tags: cloud

trello-cloud
new members added to the table
Asked by Fran?ois ARAMBURU:

Hello,  
I would like to add people to a table so that they can consult it (about 15 people).  
I'm currently stuck at 5.  
I don't know what package to take to be able to do this (knowing that they don't need the pro or premium features, apart from me or another colleague).  
So it's not cost-effective to pay a subscription for each one.  
Does anyone have a solution? Please.  
I can't find a subscription that seems relevant to the situation.


Answers:
author: Gaurav Kataria
body: You can add those people as 'Single Board Guests', in which case you will not have to pay for them. This page explains that 'single board guests' are free, however, if you add them to multiple boards then they are not free: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>


Tags: cloud

trello-cloud
US date formatting causing due date issue
Asked by Oliver Marcus:

When setting due dates for cards anything that is in early August is causing issues. For example 2 August is showing as 2/8/24 and is immediately setting the due date as 8 February until I manually change it.

I am based in the UK, but cannot see anywhere I can force the system to know which date format to use.


Answers:
author: Michael Faith
body: [@Oliver Marcus](/t5/user/viewprofilepage/user-id/5558280) [@Sylvain Huot](/t5/user/viewprofilepage/user-id/5558540) What do you have set in your Language Settings?

![Screenshot 2024-08-02 at 8.26.30?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339699i5DF40CD56DC0BB5A/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 at 8.26.30?AM.png")![Screenshot 2024-08-02 at 8.29.08?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339701i9693A9D50C2C5B23/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 at 8.29.08?AM.png")![Screenshot 2024-08-02 at 8.29.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339702i0BB7E1F6D475D5EF/image-size/large?v=v2&px=999 "Screenshot 2024-08-02 at 8.29.58?AM.png")

comments: author: Oliver Marcus
body: It is set as English (UK).

I didn't have a timezone set, so have set that as London which I don't know if it will help.


author: Michael Faith
body: [@Oliver Marcus](/t5/user/viewprofilepage/user-id/5558280) Interesting. I wouldn't expect timezone to impact that. The parsing and formatting logic uses locale info coming from that language setting (in your case en-GB). I'm having trouble recreating what you described. When I set my language to English (UK) it's correctly formatting and parsing dates in dd/MM/yyyy style. If you have a list of specific steps to recreate it, or a screencap of what you're seeing that could be helpful.


author: Sylvain Huot
body: Having the same issue !
Can somebody explain the difference between a "user" (as billing is"per user") and "collaborator"?
Asked by Elysha Paige:

We are wanting to upgrade our account. The pricing is determined "per user" - we want the option with "unlimited collaborators". Is it possible to just have one "user" and then add everybody else as "collaborators"? What's the difference?


Answers:
author: Rasmus Wulff Jensen
body: A "collaborator" is an umbrella term for the various types of users... So a collaborator is someone with a username/password

* A 'paid' workspace user is one type of collaborator that can see/join all boards (You pay for these)
* A 'Multi-board guest' (aka guest of more than one board) is another collaborator type... These types of users you also pay for
* A 'Single board guest' is another type of collaborator that as the name indicates only is a guest on a single board in your workspace... Such user are free in Paid Trello Accounts (In free accounts this concept does not exist)
* Last collaborator type is a 'Join Request' user which is a user that you have invited but they have not yet accepted the


author: Hans Polder
body: Hi [@Elysha Paige](/t5/user/viewprofilepage/user-id/5558145) ,

As far as I can gather from <https://support.atlassian.com/trello/docs/workspace-user-limit/>, it seems like 'collaborators' are only relevant for Free plans. Once you start moving to any of the Paid plans, it works differently. Also see <https://support.atlassian.com/trello/docs/board-guests/>.


Tags: cloud

trello-cloud