youngmon/atlassian-qna huggingface dataset:
Correct procedure to upgrade PostgreSQL database on AWS
Asked by Horace Su:

Hi,

We are running JIRA and Confluence on AWS using RDS PostgreSQL v9.3, as Amazon has announced v9.3 will be EOL starting on September 5th, 2018, we plan to upgrade them to v9.6.

(Ref: <https://forums.aws.amazon.com/ann.jspa?annID=5725>)

It looks like RDS can do one-click self-upgrade, so I am wondering if that's all we need to do? (shut down services and perform self-upgrade, then start the services)

or there's a standard/recommended procedure to do it?

e.g.:  
1. shut down the services  
2. export the database dump  
3. prepare v9.6 RDS instance  
4. import the database dump to the new instance

Please advise the best practice that won't cause any data loss, thanks.


Answers:
author: Craig Castle-Mead
body: Suggest snapshotting the 9.5 instance and re-deploying to a non-production environment, then letting the AWS auto-upgrade run it's process, then test away!

If that doesn't work, then try a dump from 9.5 and restore to clean non-production 9.6

CCM


Tags: confluence-server

jira

jira-server

server
Error kiwiwebhost.exon.net.nz redirected you too many times.
Asked by Metalworks Wanaka:

Message saying inbox full

get **kiwiwebhost.exon.net.nz** redirected you too many times. when trying to clear emails


Answers:
author: Nic Brough -Adaptavist-
body: This sounds like a problem with your web-mail system, not Confluence.

I think you'll need to check with your email admins.

comments: author: Metalworks Wanaka
body: Thanks Nic

Our admin is on holiday!
Can I host a user manual (created via Confluence Cloud) on my own domain?
Asked by Branden Rosenlof:

I want to create a user manual in Confluence, but host it on my domain. Like manual.mydomain.com or mydomain.com/manual.


Answers:
author: Brant Schroeder
body: The only way I can think of you doing this is by using forward with masking. Masking would make it seem like you are working from the URL provided. I don't know how this would work with authentication but it would be worth a try. You could always have a friendly URL that forwards to your cloud instance to help individuals easily find it.


Tags: cloud

confluence-cloud
Can anyone help me understand error message http Status 500 what it is and how to fix?
Asked by Kellie Scott:

HELP! The below is the error message I get. I cannot get any work complete unless this is fixed. How do I do that?

HTTP Status 500 - Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection {#toc-hId-1818331191}
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

*** ** * ** ***

**type** Exception report

**message** ++Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection++

**description** ++The server encountered an internal error that prevented it from fulfilling this request.++


Answers:
author: Vickey Palzor Lepcha
body: Its' your Database and it's connectivity issue.

comments: author: Kellie Scott
body: Thank you for the quick response! Apologies for being completely out of my league - but what exactly does that mean? Is it something my team and I need to fix on our end or is it an issue that Atlassian should handle?

Thanks again!


author: Vickey Palzor Lepcha
body: Is your confluence on CLOUD or hosted in your organization ?


author: Vickey Palzor Lepcha
body: And yes - if you are using Confluence Cloud - your issue may be related to this current issue that Atlassian is investigating - check the page and subscribe for updates.

<https://status.atlassian.com/>


author: Vickey Palzor Lepcha
body: To make it simpler - can you tell me what url do you use to access confluence.

Does it have something like .

..atlassian.net at the end ?
API User License Requirements?
Asked by Fanarchist:

Hi, please help me confirm the following.

We are looking to integrate a Support Wiki into our software application. We plan to build a custom header with the API and access the Wiki in Anonymous mode. Our current Confluence License is for 10 Users, does this license carry any restrictions with allowing us to use the API integration in anonymous mode?


Answers:
author: AnnWorley
body: That's an interesting question. I bounced it off the billing and licensing team internally and was told the license does not restrict you from using the API to allow anonymous access from your application.

The API may have a technical limitation I am not aware of, but the license will not be the restricting factor.

comments: author: Fanarchist
body: Thank you Ann.


author: Fanarchist
body: Ann, when you referred to the API having technical limitations, were you referring to anything in particular, or is there an article that can describe limitations for the API in detail that you can share with me? Thanks.


author: AnnWorley
body: I was only adding a disclaimer that I am not an expert on the API but did research the licensing question - I am not aware of any way the API would block anonymous access from your app. :)

Here are the REST API docs: [Confluence REST API Documentation](https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/)

BTW - You may find some knowledgeable application/add-on developers on [our developer community](https://community.developer.atlassian.com/).


author: Fanarchist
body: Thanks so much!


author: AnnWorley
body: Anytime. :)


author: Ellinor Wilhelmsson
body: Hi [@AnnWorley](/t5/user/viewprofilepage/user-id/502040)  
We are also going to integrate our application with Confluence via the REST API and are also interested in the licence question. Is the terms for this listed anywhere in your documentation?

Regards,

Ellinor


Tags: api

atl-dev

confluence-server

licence

server
Confluence - Page Properties Default Formatting Question
Asked by will2synovia:

I am looking at the default formatting that comes in the Troubleshooting page template in Confluence and in the last Page Properties section there is what looks like a small table with one row and two columns, one with the words 'Related Issues.'  

I am trying to retrofit a preexisting page to this format and I am having trouble recreating this component or determining what purpose it serves?  

![2018-06-19 16_21_56-.png](/t5/image/serverpage/image-id/24933i21D121288B4F2C52/image-size/large?v=v2&px=999 "2018-06-19 16_21_56-.png")


Answers:
author: will2synovia
body: Hadn't read this page yet,  

<https://confluence.atlassian.com/conf59/page-properties-macro-792499154.html>  

reading now.

comments: author: will2synovia
body: Yep that answered my question. You can disregard this. :)  

Thanks


Tags: cloud

confluence-cloud
Sql query (sql server syntax) to return filesystem path for every attachment found in the confluence
Asked by ilakkuvaselvi manoharan:

I found the following complex query for postgres:

<https://www.redradishtech.com/display/KB/Confluence+attachment+filesystem+paths>

But I need just a very simple query that could return the filesystem path for every attachment in the database.


Answers:
author: Nic Brough -Adaptavist-
body: There is no "simple" query. You have to derive the path from the raw data in table content and the rules in <https://confluence.atlassian.com/doc/hierarchical-file-system-attachment-storage-704578486.html>

comments: author: ilakkuvaselvi manoharan
body: Thank you Nic!


Tags: confluence-server

server
On the Confluence Team Calendar, can the monthly view be changed to not include the Who?
Asked by Angie Affolter:

There are a lot of people listed under who (for a meeting) so changing the view would eliminate a lot of scrolling.


Answers:
author: Shannon S
body: Hi Angie,

This is not possible, but I've just created a feature request here for users to be able to customize their desired view:

* [CONFSERVER-55971](https://jira.atlassian.com/browse/CONFSERVER-55971)

Please vote on it as well and comment there with your exact use case. Hopefully we can get some visibility on this request. :)

Regards,

Shannon

comments: author: Angie Affolter
body: Thanks, Shannon! Have voted!

Angie


Tags: team-calendars-for-confluence
Which folders on local server have all uploaded files?
Asked by Kyu Hyuk Kyung:

I am now using Confluence server trial version and uploaded/attached several files. Here is my question: where are all the files stored on local server computer?


Answers:
author: AnnWorley
body: Hi Kyu,

By default, attachments are stored in \<[confluence_home_directory](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/attachments. This article has more background and details on how to verify where your attachments are stored: [Attachment Storage Configuration](https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html)

Thanks,  
Ann


author: Kyu Hyuk Kyung
body: Thanks all! It helps a lot.


author: Jonathan Smith
body: Hi [@Kyu Hyuk Kyung](/t5/user/viewprofilepage/user-id/1515476),

Check out how your environment is set up by reviewing the storage configuration: <https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html?_ga=2.201134825.633765514.1529334302-593906906.1525808578>

Regards
Tracing nested references with ServiceRocket Reporting plugin
Asked by Mike Pearson:

I've got 3 ServiceRocket Scaffolding templates that form a hierarchy of references (using *list-data* fields):

1. ***Customer***
2. ***Order*** (contains a *list-data* field, ***data:Customer*** , referencing pages made with the ***Customer*** template)
3. ***Shipment*** (contains a *list-data* field, ***data:Order*** , referencing pages made with the ***Orders*** template)

My challenge now is: ++given a Customer, how can I report on all the shipments associated with the customer?++

I thought I could just use a supplier keychain as follows:

```
{local reporter:page:children|source=Shipments}

{text-filter:data:Order > data:Customer|include=MyCustomerName}

{local reporter}
```

But this doesn't seem to work.

Can anyone kindly advise how I might get this to work?


Answers:
author: Mike Pearson
body: I think I've managed to get it working by nesting reporters:

```
{report-block}

{local-reporter:page:children|source=Orders}
{text-filter:data:Customer|include=MyCustomerName}
{local-reporter}

{report-body:injected=true}
{report-list:injected=true}
{local-reporter:page:children|source=Shipments}
{text-filter:data:Order|include=%page:title%}
{local-reporter}
{report-body}
{report-info:page:title}
{report-body}
{report-list}
{report-body}

{report-block}
```

**NOTE:** I'm posting here with the wiki-markup version for illustrative purposes. In practice, I'm using the plugin UI, and have not actually tested the wiki version. Consider the above pseudo-code to demonstrate the setup - you will have to translate into the plugin's UI or XML.


author: Mike Pearson
body: My next attempted strategy was to first create a collection of all orders that reference the customer:

```
{report-variable:name=CustomerOrders}
{local-reporter:page:children|source=Orders}
{text-filter:data:Customer|include=MyCustomerName}
{local-reporter}
{report-variable}
```

This works as a first step. ...but now I'm not sure how I can report on all the shipments, and filter out only the ones that have *data:Order* included in this collection.

Not sure if this is a workable approach. ...just thought I'd share the idea, in case anyone knows how to get it working. ...otherwise I'm happy with any solution that works!


Tags: app

confluence-app

confluence-server

list

report

scaffolding

server

servicerocket
Page creation fails
Asked by Joe Gmitter:

I am trying to create a page in a space where I have full access rights (verified). When pressing the page creation button, the page will appear to be bringing up the editor but will spin forever and eventually give the following error box:

"Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."

I see that a draft is created for my user account, however, if I try to resume editing that draft, it will spin forever.

Anyone have any thoughts here?


Answers:
author: Joe Gmitter
body: I traced this down to the draft page being created, but the editor unable to connect to the draft. After some research here, it seems this is due to a synchrony configuration issue. Turning off collaborative editing mode solved the problem as a workaround. The permanent fix is to address the underlying synchrony issue.
Confluence Development Partner
Asked by R R:

Hi,

We're based in Bay Area and we're looking for solution partners who can help us with implementing Confluence for public facing Customer Portal. We would also like to integrate with Salesforce as our Case Management.

Do you have any recommendation of any company that any of you work with in the past?

Thanks.


Answers:
author: miikhy
body: Hi there!

As mentioned by Nic, I'd go with the official partners list. The partner tier (Silver, Gold, Platinum) could be a criteria as well as the quote value obviously. Having working with Adaptavist and knowing them (without being their employee), I'd definitely recommend them. I'm less familiar with US Partners.

Good luck with your implementation!

Cheers


author: Nic Brough -Adaptavist-
body: I'd look at the Altassian partners in my area (actually, I wouldn't, as I work for one already, so I can just ask a colleague), see <https://www.atlassian.com/partners/search?page=1>


Tags: cloud

confluence-cloud
Page creation fails
Asked by Joe Gmitter:

I am trying to create a page in a space where I have full access rights (verified). When pressing the page creation button, the page will appear to be bringing up the editor but will spin forever and eventually give the following error box:

"Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."

I see that a draft is created for my user account, however, if I try to resume editing that draft, it will spin forever.

Anyone have any thoughts here?

Thanks!


Answers:
author: Joe Gmitter
body: I believe I created this in the wrong area...should be in the question space instead of discussion space.

It looks like you can't move between the two so I created a new one over there.
Generate a summary of common page elements
Asked by richardofrugeley:

I have a wiki containing many pages. A limited number of pages each contain a heading followed by a table containing some design parameters, some of which are undefined. I would like a method of keeping track of these parameters, specifically to know when their definition is complete.

Pages are created using a template so their structure is relatively consistent. I would like to create a summary page that contains a copy of each of these headings/tables so that I can see at a glance what is defined and what is outstanding. This would save me having to check on each page manually.

I imagine that I have to insert a type of macro in each affected page. Do I put markers around the affected sections of each page I want to include in my summary?

The affected sections are of a consistent type, e.g. physical characteristics, so I would like the summary page to only show those sections that are marked as e.g. physical characteristics.

If this is straightforward to achieve, I would like to create other summary pages to capture other outstanding definitions.


Answers:
author: AnnWorley
body: Hi Richard,

If I understand your description correctly, an option would be to add the [Excerpt](https://confluence.atlassian.com/doc/excerpt-macro-148062.html) macro to the pages with the headings/tables and then use the [Excerpt Include](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html) macro on the page you want to use for a one-stop view of the status of the design parameters.

If you have to include more than one excerpt from a single page, there is a plugin on the Atlassian Marketplace that may be useful: [Multi Excerpt](https://marketplace.atlassian.com/apps/169/multi-excerpt?hosting=server&tab=overview)

Thanks,

Ann

comments: author: richardofrugeley
body: Thanks very much Ann. I dived straight in with Multiexcerpt and created a summary page, placing the Includes in a 2-column table.


Tags: confluence-server

server
Setting up SQL Server Database for Confluence
Asked by Aaron Whigham:

I need to connect Confluence to our SQL Server Database. We have Windows Authentication active. Please see the image below and provide assistance.![ConfluenceSetup.png](/t5/image/serverpage/image-id/24897i4ACF67CB729A82FA/image-size/large?v=v2&px=999 "ConfluenceSetup.png")


Answers:
author: Alexis Robert
body: Hi Aaron,

I think this page should help you to connect SQL Server using WIndows auth: <https://confluence.atlassian.com/jirakb/setup-windows-based-active-directory-authentication-with-sql-server-720407218.html>

Let me know if it works,

--Alexis

comments: author: Aaron Whigham
body: Thank you for your response Alexis. However, I got the job done by creating a user on SQL Server and then using that user's credentials to connect to the Confluence set-up wizard.
server id change
Asked by BARRY TOMS:

Hi,

learning curve... we installed all the server and then entered the server id into the portal to get the licenses... however then realized we needed to reinstall again with a database.

Can it be changed or removed please ??

new server id - BSPV-61S4-Y06V-YLEE

thanks

barry


Answers:
author: AnnWorley
body: Hi Barry,

You may use the license on an instance with a different server ID. The server ID is only used for Atlassian record keeping and will not hinder the license being applied to a new instance with a different server ID.

You may retrieve your license key at [My Atlassian](https://my.atlassian.com).

If you need the server ID changed in Atlassian's records for some reason I can investigate whether anyone internally has the ability to change the record. I was just in the system and my permissions definitely don't extend to changing server IDs. If you just need to use the license key again, it's fine as it is.

Thanks,

Ann

comments: author: BARRY TOMS
body: Thanks, we've sorted it now.


author: AnnWorley
body: Thanks for the good news. Please post on the Community again if we may help with anything.


Tags: calendar

jira
Will there be a support for Office connector in Confluence for the Office 2016 products?
Asked by Madhana N:

Edit in Office option from Confluence shows Active X errors in Internet Explorer, whereas in Chrome, "Sorry, we could not open the \<confluence url.xls\>". Office 2016 no more uses Active X and why could not Confluence Office connector be supported in Windows 7?


Answers:
author: Suren Raj
body: Hi, Madhana.  

Based on the feature request below, we can see the feature is currently in development.

* <https://jira.atlassian.com/browse/CONFSERVER-38024>  

Do add yourself as a watcher [CONFSERVER-38024 - Support Office 2016 with Edit in Office](https://jira.atlassian.com/browse/CONFSERVER-38024) for all the latest updates.

Cheers  
Suren Raj

comments: author: Madhana N
body: Thank You Suren, will follow on the ticket.


Tags: ms-office-connector
[Confluence] Delete Space: Are Archived Items Deleted?
Asked by Matthew:

Hello,

If a space is a deleted, are archived items that belonged to that space deleted?

Thanks,

Matthew


Answers:
author: Moses Thomas
body: [@Matthew](/t5/user/viewprofilepage/user-id/1377157)When you delete a space every thing is gone completely, you will have to recover it from backup, but when you delete a page/attachment in this space they will go do the trash can, there you can recover it or delete it completely.

best!

comments: author: Matthew
body: Hi Moses,

So, if I have archived items that belonged to that Space, how do I delete the Space without affecting the archived items that were members of that Space?

Should their membership to the group be removed before archiving them (as a best practice)? Or, should they be unarchived and assigned to a different group before deleting the Space?

I understand I can export the Space as a XML file before deleting the Space, but am concerned about archived items that were members of that Space.

Thanks much


author: Moses Thomas
body: [@Matthew](/t5/user/viewprofilepage/user-id/1377157)I think a good practice is to remove all permission from space, change space status from **current -\> archive** instead of deleting space completed, so that some day you may want to reference to these archived space for information.

Best!.


author: Matthew
body: I agree with you.

Just out of curiosity, the archived would be deleted if they were members of the space -were it to be deleted, correct?


author: Moses Thomas
body: [@Matthew](/t5/user/viewprofilepage/user-id/1377157)Yes once you delete space every thing will be deleted.


author: Matthew
body: Okay, thanks much, Moses :)


author: Moses Thomas
body: [@Matthew](/t5/user/viewprofilepage/user-id/1377157) You welcome Please mark answer as accepted so other's could use solution.

Best!


author: Matthew
body: Moses, where do I mark it as "accepted"? Sorry-


author: Matthew
body: Disregard -the option was off the screen from my (2) vertical 24" LCDs. Got it.


Tags: confluence-server

delete

server

space
Become an administrator
Asked by Caroline Collet:

Hello,

I need to build a new space for my team, under our Confluence UI.

Could you please make me as an administrator?


Answers:
author: Jonathan Smith
body: [@Caroline Collet](/t5/user/viewprofilepage/user-id/1530741),

To the point above, your administrator will need to assist you with your space permissions. Your help desk should be able to get you in touch with your Confluence administrator.

You can also send the administrator a question though the following Confluence URL:

* https://**your.conflunece.URL**/contactadministrators.action
* Source: <https://answers.atlassian.com/questions/52852>


author: Brittany Wispell
body: Hi [@Caroline Collet](/t5/user/viewprofilepage/user-id/1530741)

You'll need to contact your own Confluence administrator in your company in order to get admin access.
How to add and query metadata to a confluence page
Asked by Bernhard Malle:

Hi,

how can I define metadata or key:value elements for a confluence page?

I would like to define several key:value pairs on a confluence page and then query the value through REST API for a given key.

Example (key:value)

"Software Version": "1.0"

"Message of the day": "The next release will be delivered to customer"

I have found a way how to define metadata using the metadata plugin, but it does not get across through the REST API. REST API will only give me information like "currentuser", "_expandable" and so on. REST API call: ".../api/content/Testpage"

We are using Confluence 6.7.2

Any help would be highly appreciated.

Thanks.

Bernhard


Answers:
author: Bernhard Malle
body: Hi Danyal,

sigghh. Umm, is there any other possibility to achieve the same, like any type of Markup Language?


author: Danyal Iqbal
body: This is not possible by default. You need to write your own [REST Service Plugin](https://developer.atlassian.com/server/framework/atlassian-sdk/developing-a-rest-service-plugin/) or use [content properties](https://developer.atlassian.com/server/confluence/content-properties-in-the-rest-api/)


Tags: confluence-server

server