youngmon/atlassian-qna huggingface dataset:
Unable to lookup Users in Create event dialog
Asked by Jannik Meibom:

After upgradering our Confluence Server (self-hosted) to the lastest version 7.1.0, we experince that we cannot lookup users in the Create event dialog. I have updated the Team Calendar plugin to the latest version, which did not resolve the issue.  
Two questions:  
1) Have anybody else experienced this?  
2) Do we need to restart the Confluence server for the plugin update to take effect?

Screen dump of Create event dialog:

![Image 2019-11-27_09-27-10.png](https://community.atlassian.com/t5/image/serverpage/image-id/74227iEA357B1BB8196B64/image-size/large?v=v2&px=999 "Image 2019-11-27_09-27-10.png")


Answers:
author: Shannon S
body: Hello Jannik,

Thank you for reporting this.

This could possibly be an indexing issue. Could you kindly [rebuild the content indexes from scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html) and **restart Confluence**?

If the issue persists, would you be able to show me what errors you encounter in the [Confluence Server Logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) when you attempt to call the users?

Regards,

Shannon

comments: author: Jannik Meibom
body: Hi Shannon,

I haven't had the time to execute your suggestion, but I'll do it tonight and let you know if it fixes the issue.

Best regards,

Jannik


author: Jannik Meibom
body: Hi Shannon,

I read through the article you referenced (Rebuild the content indexes from scratch).

It suggested that I tried to rebuild the Search Index, prior to rebuilding the entire content indexes from scratch.

Simply rebuilding the search indexes **fixed our issue**:

![Confluence-rebuild-search-index.png](https://community.atlassian.com/t5/image/serverpage/image-id/74942i6F9D636DA67EB947/image-size/large?v=v2&px=999 "Confluence-rebuild-search-index.png")It took 43 seconds... should have pressed that button looong time ago :-)

Thanks for you assistance.

Best regards,

Jannik


author: Shannon S
body: Jannik,

That's great! Just so you know for the future, the reindexing from scratch article I sent you is a more thorough version of this. So if you try this rebuild in the future and that doesn't work, you can try my solutions. That goes for any indexing issues!

Take care,

Shannon


Tags: confluence

confluence-server

dialogue

event

index

issue-create

restart

search

user
Strike through on calendar entries
Asked by jlasheff:

Is there a way to strike through content (to identify changes) on calendar entries


Answers:
author: Shannon S
body: Hello,

Thank you for contacting us about this.

It's not possible to strikethrough events on Team Calendar. I can help to try and find a solution for you. Can you help me to understand what kind of changes you're trying to log?

Regards,

Shannon


Tags: confluence
How to hide the calendar-toolbar from the Calendar macro?
Asked by Webmaster SOMO:

I want to hide the calendar-toolbar from the Calendar macro that is displayed on our (Refined) dashboard. I tried to do this via CSS in the Global Stylesheet with:

div.calendar-toolbar {display:none}  

but that hides the toolbar throughout the site. Would anyone happen to know a solution to this?

![Calendar widget on Refined dashboard.png](/t5/image/serverpage/image-id/73699i58CC388FC7A1DD08/image-size/large?v=v2&px=999 "Calendar widget on Refined dashboard.png")


Answers:
author: Webmaster SOMO
body: Just found out how, problem resolved:

div .rw_board_item .calendar-toolbar {display:none}
Jira Account Activation
Asked by Jihye LEE:

Hi,

How can I re-activate my account?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You can't post here without an active account, which suggests you've already managed to re-activate it (at least this account, if you have another, it's a different question)

My guess is that you really mean "I was removed from an Atlassian system" - in that case, you need to get in touch with the administrators of that system, to ask them to add you back to it.

comments: author: Jihye LEE
body: I got it. Thank you!


Tags: account
What is the storage for in Atlas?
Asked by sarah.glanville:

I'm reviewing the new pricing models for Atlas, but I don't understand what the storage is for that is being referenced. In the free tier 2GB of storage is provided, but.. what do we use this storage for exactly?


Answers:
author: Jack Brickey
body: Hi [@sarah.glanville](/t5/user/viewprofilepage/user-id/4627252) , good question! As the product is so new the best answer may come from Atlassian Support.

comments: author: sarah.glanville
body: *Good idea! I'll reach out to them*


author: Jack Brickey
body: Please share your findings here so as to help future searches of this topic.

thanks!


Tags: atlas
Community Kudos
Asked by Marjorie.trader@tetratech.com:

[@Monique vdB](/t5/user/viewprofilepage/user-id/786286) This is Marjorie Trader. When I log in now, I am missing all my kudos. I think this is a result of my organization changing emails. Originally I was set up under marjorie.trader@eglobaltech.com. Can you help me with why I am missing my Kudos access?


Answers:
author: Monique vdB
body: [Marjorie.trader@tetratech.com](/t5/user/viewprofilepage/user-id/3794762) take a look at this post for instructions on changing your email address so you don't lose your actvity and kudos::

<https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964>

This current account only has 2 posts so you may want to use the "old" account with your "new" email address. We can help you fix that and transfer over your kudos too. Just start with that article and if you need help, email the details to communitymanagers@atlassian.com and we will get you sorted.


Tags: account
Is it possible to pay by bank transfer?
Asked by M?nica Sol?:

My commpany doesn't use credit card ?How can we pay?


Answers:
author: Bastian Stehmann
body: Hi [@M?nica Sol?](/t5/user/viewprofilepage/user-id/5026154) ,

I think Cloud can be purchased directly from Atlassian only by Credit card.

But you can ask any Atlassian Partner. They can manage that for you and there you can pay often by bank transfer.


Tags: account

off-topic
How to stop ACCEPT COOKIES pop-up on
Asked by Shari Barchus:

The ACCEPT COOKIES message keeps popping up at the bottom of every new page in Chrome, for any atlassian.com site for the last week or so. Even if I ACCEPT, it still comes back - any setting/fix for this? Thanks!


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Shari Barchus](/t5/user/viewprofilepage/user-id/572420)

can you **check if your browser allows cookies** ? [Here's a link](https://www.bloomberg.com/help/question/i-keep-receiving-notifications-regarding-my-cookies-how-do-i-get-the-notifications-to-stop/) which explains how to check it for different browsers.

Cheers,  
Matthias.

comments: author: Gabriel Points
body: As our Atlassian site admin, is there a way for me to suppress these somewhere in our admin settings so that my users don't see the notice?


Tags: cookie
Billing
Asked by Cristian Ursan:

Hello,

In the beggining of august I tested for an hour trello but I never used for real and the app took 142 usd from my debit card and payd for one year membership - i never used and i will never use it - how can i take back my money?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Best bet is to ask Trello support - go to [www.trello.com/support](http://www.trello.com/support) and select the last option on the list. (The other three lead you to docs or back here to the Community, not Atlassian support)

comments: author: Cristian Ursan
body: Thank you


Tags: account
Can someone please tell me how to cancel my account. We no longer wish to use Trello.
Asked by Jane Selig:

No More details! I just wish to cancel our account.


Answers:
author: Jack Brickey
body: If you are wanting to delete your Atlassian account go to id.atlassian.com and login. Using this url you can close your account- <https://id.atlassian.com/manage-profile/close-account>


Tags: account
Password Reset
Asked by Chiquita Hope:

Is there an option to reset the password for audience members or do you have to delete and recreate them?


Answers:
author: Jack Brickey
body: I do not know what "audience members" are here. However, regarding Atlassian accounts, individual users must change their own passwords unless you have verified the domain of the associated instance which then allows the admin to manage the user accounts.

[verify-a-domain-to-manage-accounts/](https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/)
Best Method To Change Cover and to Edit Text in PLR Ebook?
Asked by Bob N Fran:

I am brand new to PLR and reaching out for help on first-time re-purposing my first PLR Ebook. Can anyone point me to a step-by-step tutorial and give me any suggestions?

I am 80+ years of age and need all the help I can get! (;\>)

Thank you in advance,

Uncle Bob


Answers:
author: Nic Brough -Adaptavist-
body: I don't think PLR is an Atlassian product, are you asking in the right place? Could it be a system based on Confluence or Trello?


Tags: account
Cloud to Cloud migration user mapping
Asked by Gary Spross:

I am being tasked with merging 1 Cloud instance into another Cloud instance. My plan is to utilize the "Migrate Cloud Site..." feature. The users existing in the source instance have a different e-mail address than what they will have within the destination instance.

**Is there any way to map the users so that they don't lose the connections to the issues they've reported or are assigned to?**

Follow-up question: Any other "got ya's" I should be aware of before embarking on this migration journey?


Answers:
author: Kerli Loopman
body: I migrated some users that didn't have the same email address and I used "Bulk edit" to reassign their issues to their new account. I didn't find better solution at that time.


Tags: account

cloud

cloud-migration

jira-cloud
would you please set my trello account and atlassian account again?
Asked by aatefeh_bbari:

trello acount ; \<an email address\>

atlassian account ; \<the same email address\>

again I have to change me google account chaned.

user: \<the same email address\>

pass: \<don't ever do this\>

I have explain every thing in conversation with you in gmail. would you please do it?

before you set them for me, I just lost evevry thing in chrome. so I cannt log in again till they get set.


Answers:
author: Nic Brough -Adaptavist-
body: I have edited this to remove the login details you have just provided to the whole world.

I strongly recommend that you move anything you need off this account and shut it down as soon as possible, because it will have been compromised by a bot by now.

You should NEVER give your passwords out in a public forum.

Anyway, on to the question - there's nothing the Community can do, we are not Atlassian support.

Also, there's nothing Atlassian can do - Trello uses Atlassian accounts for access, so you are already using the same account for Atlassian and Trello.

You'll need to talk to your administrators of Trello and Jira/Confluence/Bitbucket/etc to get your account access restored.

comments: author: aatefeh_bbari
body: THANK YOU SO SO MUCH. YOU WERE ALWAYS KIND. Could I ask a question about collections in free trello account from you? looks like just you are kind here and fix my problems for my account.


author: Nic Brough -Adaptavist-
body: Collections are a function of premium if I remember correctly. You'll need to upgrade to premium to make use of them.


Tags: account

trello
Can't create an Account with new email address
Asked by Eulogio Gutierrez:

Hi,

When signing up to an Atlassian account (id.atlassian.com) with a new email address (not the one I'm currently logged in as), I'm not getting the verification email.

The email has been setup correctly and it is allowed to receive external emails.

<br />

Thanks,

Eulogio


Answers:
author: Eulogio Gutierrez
body: Is there anyone from Atlassian that can help me? it could be that my address is in their bounce list.


author: Eugenio Onofre
body: Hello [@Eulogio Gutierrez](/t5/user/viewprofilepage/user-id/5004230)  
Welcome to the Atlassian Community!

Usually emails that are being used for the first time may be marked as SPAM.

Have you checked your SPAM/Junk Email folder?

Regards,  
Eugenio

comments: author: Eulogio Gutierrez
body: Hi Eugenio,

there are not in the SPAM/Junk email folder. The email address was new and maybe we attempted to use it before it was fully available.

Thanks


Tags: account
We want list of licensed users details
Asked by Prasad_Biddika:

We want list of licensed users details like Fullname\| UserID\|email ID\|Lat login date

Please help with the same.

Thanks


Answers:
author: Radek Dost?l
body: <https://confluence.atlassian.com/jirakb/get-list-of-licensed-users-in-jira-server-and-data-center-278695452.html> is the starting point.

Adding to that, login date is stored in cwd_user_attributes, so you can do a left join to it (because there won't be any records for users that have never logged in), and you get something similar to:

```
SELECT DISTINCT
    u.lower_user_name AS "Username",
    u.display_name AS "Display Name",  
    u.email_address AS "Email Address", 
    cua.attribute_value AS "Last Login Date"
FROM
    cwd_user u
LEFT JOIN
    cwd_user_attributes cua ON cua.user_id = u.id AND cua.attribute_name = 'login.lastLoginMillis'
JOIN 
    cwd_membership m ON u.id = m.child_id AND u.directory_id = m.directory_id
JOIN 
    licenserolesgroup lrg ON Lower(m.parent_name) = Lower(lrg.group_id)
JOIN 
    cwd_directory d ON m.directory_id = d.id
WHERE
    d.active = '1' AND u.active = '1' AND license_role_name = 'jira-software'
```

DB is the only way to get such a list. There are some plugins on the marketplace that can generate user lists, or this could be also scripted through groovy, but if we are talking vanilla Jira without plugins, that would be the database.


author: Vronik
body: Hi

Read this post, maybe can help you

<https://confluence.atlassian.com/jirakb/get-list-of-licensed-users-in-jira-server-and-data-center-278695452.html>

Regards


Tags: data-center

jira-data-center
Can I create 2 Independent boards under a project?
Asked by Mimi Mukherjee:

I am trying to create 2 boards under 1 project but it seems to cope everything from the first board, which is something i dont want. I want to create a new board with different users and different issues in it. is it possible ?


Answers:
author: Trudy Claspill
body: Hello [@Mimi Mukherjee](/t5/user/viewprofilepage/user-id/5598840)

Welcome to the Atlassian community.

The Jira Project is the "container" for issues. The board is just a method to visualize and manipulate the issues.

Boards select the issues to display based on a filter. That filter can encompass all the issues in the project, a subset of issues, or issues from multiple projects.

When you elect to create a board you are given three choices for the issues to be displayed in the board:

![Screenshot 2024-09-22 at 10.56.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348645i475F60390316139E/image-size/large?v=v2&px=999 "Screenshot 2024-09-22 at 10.56.20?PM.png")

If you select the option "Board from an existing project" then the board filter will be set up to select all issues from the projects that you specify in the next step.

If you have a method for categorizing your issues (i.e. a Label, a Component, a Team) then you can use that to specify if they should be part of Board A or Board B. Then you create and save a filter for each board to select issues based on that categorization. Then you create a board from each saved filter.

Permissions for being able to work with issues in a project are set for the entire Project based on Project Permissions. The ability to see a board is based on the users with whom you share the board's filter.


author: Dick
body: Hi Mimi,

A board is best seen as a pair of glasses to look at:

* Issues in a project ( all the leaves of the complete project tree)
* Parts of a project (the leaves of only certain branches of the project tree)
* Issues in multiple projects (all the leaves of a number of project trees)
* Parts of multiple projects (the leaves of only certain branches of certain project trees)

All is gathered together using the board filter, which [@John Funk](/t5/user/viewprofilepage/user-id/7148) referred to. A project can hold multiple boards (just as we humans can have more pairs of glasses, each towards it's own specific usage)

I hope this will help you in creating functional boards for your project.

***Dick***


author: John Funk
body: Hi Mimi - Welcome to the Atlassian Community!

Sure you can! Here's an article to help guide you.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


Tags: cloud

jira-cloud
View Issues Assigned to the Same Sprint Across Projects
Asked by Aditya Pandav:

Suppose I have multiple projects following the same sprint dates; how can I view all the issues assigned to a particular sprint from all projects in one place? i.e. Get a sprint wise segregation other than a project wise segregation of issues.


Answers:
author: Trudy Claspill
body: Hello [@Aditya Pandav](/t5/user/viewprofilepage/user-id/5579265)

Welcome to the Atlassian community.

The first clarification needed is are the issues really assigned to the same sprint, or is each project setting up their own sprints that use the same cadence?

If they are truly assigning issues to the same Sprint entity, you can get that list of issues in a filter by using the Sprint field as the criteria and specifying the sprint to which they are all assigned.

If they are assigned to different sprints that use the same cadence, there is not a method to filter for issues in sprints based on the start and end dates of the sprints. You could again use the Sprint field in a filter and specify each sprint explicitly. Or you could use the openSprints() function to get issues in all currently active sprints. For more information on the filtering options for the Sprint field refer to:

<https://support.atlassian.com/jira-software-cloud/docs/jql-fields/#Sprint>

Note that you will only get results for issues in projects that you have permission to see. If you don't have permissions to see the project contents or Issue Security has been used to limit the issues you can see, those issues will not be visible in your results.

You can also create a Scrum board based on the filter(s) that you create, if you want to visualize all the sprints/issues in a scrum board view.

comments: author: Aditya Pandav
body: Thanks for the reply! I think all the project boards have their own sprints with matching cadences. Is there any way I can map all of them to one sprint?


author: Trudy Claspill
body: Let us back up a step and ask "what problem are you trying to solve?"

If we understand the problem you are trying to solve, we might be able to suggest an alternative.

But no, you can not map sprints to sprints. Sprints are comprised of issues, and an issue can be in only one open or future sprint at any given time. Jira does not native support the concept of a sprint comprised of other sprints.

There are ways to see the contents of multiple sprints at once. Perhaps that would satisfy your need.


Tags: cloud

jira-cloud
Two Dimensional Filter Statistics: How to hide certain rows or columns?
Asked by Von Poncet, Alexander:

Hi,

I'm struggling with the following:

I follow hundreds of jira issues via the Atlasian "TWO DIMENSIONAL FILTER STATS" gadget. X-axis is based on components, Y-axis is based on labels. The gadget is based on a saved filter.

My question is: How can I ++hide++ a selection of Y-axis labels from the matrix? So, change the appearance so to speak? I don't want to adapt my filter. Simply to "cosmetically" hide certain rows from my overview. Similar to what one does in excel "hide a row".

Tx,

Alex

@atlasian: If this is not possible, please look into this. It would be a great improvement. In a "TWO DIMENSIONAL FILTER STATS" gadget it should be possible to hide certain rows or columns.


Answers:
author: John Funk
body: Hi Alexander - Welcome to the Atlassian Community!

No, this is not possible. You can submit a request for the new functionality with Atlassian.

<https://support.atlassian.com/contact/#/>


author: Von Poncet, Alexander
body: -


Tags: cloud

jira-cloud
Jira bulletpoint formatting when sending message to slack via automation
Asked by vv:

Hello,

I'm saving the description of jira issue as smart value and using automation to send to slack. The problem I have is when jira issue description has some formatting like bulletpoints it comes out unformatted in Slack with lots of \* \*\*. Is there a way to preserve the bullet points from the Jira issue description?


Answers:
author: vv
body: I found a possible reason. It's because Slack API does not support lists

<https://api.slack.com/reference/surfaces/formatting#basics>

comments: author: Evgenii
body: You can try to convert to HTML encoding. According to Slack documentation it's required if you want to use special symbols in text.


author: Evgenii
body: Hi, [@vv](/t5/user/viewprofilepage/user-id/5410537)

If I'm not mistaken, you need to use text formatting, in order not to break Slack text.

Smart value will look like: `{{issue.description.jsonEncode}}`

<br />

You can read about this here: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#Encoding>  

Try to use jsonEncode, maybe it can help.

comments: author: vv
body: Thank you for the quick reply! unfortunately jsonEncode did not give the result I wanted


Tags: cloud

jira-cloud
Custom fields create page not pop up on chrome
Asked by Terry Tsai:

Hi,  
after my chrome update to 128.0.6613.138, i am not able to create a custom fields in the page **<https://mydomain/>****secure/admin/ViewCustomFields.jspa** When I check console, i've found out an error.  

Has anyone encounterd this issue already?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348631i24E2EF1846E76E2C/image-size/large?v=v2&px=999 "image.png")

-----

Update version to 129.0.6668.59, still encounter this error.


Answers:
author: Trudy Claspill
body: Hello [@Terry Tsai](/t5/user/viewprofilepage/user-id/5598742)

Welcome to the Atlassian community.

Have you tried updating to the latest Chrome version?

129.0.6668.59

I'm on that version and the Create Custom Field pop-up displays for me.

comments: author: Terry Tsai
body: Update version to 129.0.6668.59, still encounter this error.


Tags: cloud

jira-cloud
No email notification
Asked by it PrimaPMI:

I have projects made in Jira that are ticket systems.

This is all a new setup. When a ticket is raised on one of the projects I am not getting notified by email that a ticket has been raised.

What am I doing wrong. It worked once and now it is not working after adding 2 more email accounts.


Answers:
author: Carlos Garcia Navarro
body: Hi [@it PrimaPMI](/t5/user/viewprofilepage/user-id/5598687) ,

Welcome to the Community! Recently Atlassian released a new feature to provide customers wit a warning/error to indicate why emails may not be being sent: [\[JRACLOUD-67264\] Provide a log for Jira outbound email](https://jira.atlassian.com/browse/JRACLOUD-67264)

Could you please check with a Jira project administrator to use the **Issue email audit** to monitor email suppression and unblock emails after bounces or other errors?

<https://jira.atlassian.com/browse/JRACLOUD-67264>

This other post may also be helpful:

<https://community.atlassian.com/t5/Jira-questions/Not-receiving-email-notifications/qaq-p/2606071>

Thanks!


Tags: cloud

jira-cloud