youngmon/atlassian-qna huggingface dataset:
Pulling on Windows 10 extremely slow
Asked by jeanrouxart:

When I try pull from git it takes immensely slow. My download meter shows 14 to 40k??

I not very clued up on networks/internet connections but other people pulling from the same project dont have any issues.

I'm on sourcetree 2.0


Answers:
author: Ana Retamal
body: Hi Jean, this could be an issue with your network, or it could be an issue with Sourcetree. In order to determine that, we'd recommend to do the following test:

1. Do a pull in Sourcetree, how long does it take to complete?
2. Do a pull using the command line, how long does it take to complete?

Is there a significant difference between the 2 of them?

Also, it would be useful to know how large your repo is, and if there are any exceptionally big files in it.

Best regards!

Ana

comments: author: jeanrouxart
body: Hi

Ana, thanks for the help but our entire team is having issues with sourcetree and it's slow pulling issues. It seems to be a bug where the pull gets stuck, because if I do a pull, wait the approximate time cancel the pull and then pull again it's immediately done.

We are switching to differant software now as we cannot deal with these issue on our limit time budget


Tags: windows
We are not able to install SourceTree, not able to log in to the Atlassian account
Asked by Akos Varga:

When trying to install SourceTree, I asks to log in to the Atlassian account. If I click Go to My Atlassian, we can log in, since we have an account. You can see that on the 2nd screenshot. But the installation doesn't proceed. If I click to Use an Existing Account, a blank window appears, and we are not able to log in. (1st screenshot)

When I installed SourceTree (months back), this issue didn't occur. Now, more people have the same issue.

Bests,

Akos

![SourceTree.JPG](/t5/image/serverpage/image-id/6897i65549B38AC73A296/image-size/large?v=v2&px=999 "SourceTree.JPG")![L_C6F8.tmp.PNG](/t5/image/serverpage/image-id/6898i967A0795DA812A8B/image-size/large?v=v2&px=999 "L_C6F8.tmp.PNG")


Answers:
author: Akos Varga
body: Dear Ana,

as I said I have opened a ticket to one of our support team, but they said they are not able to make these changes. Maybe is there any other was to do it, or a solution which is not a workaround?

Bests,

Akos

comments: author: Ana Retamal
body: Hi Akos, the issue was reported at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244) and we're tracking it there. Please watch it for updates and let us know if the solutions proposed in the comments worked for you, that will help our developers fix it.

Thanks for your support!

Ana


author: Akos Varga
body: Hi,

yes Ben, you are right, we do not have permission to modify these settings in IE, but I opened a inquiry ticket to our support team to make these changes. However it is not a full solution, i hope it will work so those who now have problem with the installation can successfully install the software. I will write a comment here in case of any news with that.

Bests,

Akos


author: Ana Retamal
body: Hi Akos! This appears to be due to IE compatibility modes. We're already investigating that issue and the best advice we have as of today is:

1. Open Internet Explorer
2. Open the Developer tools, f12
   1. Set the Browser Mode 10
   2. Set the Document Mode Standards
3. Open Cog/Internet options
   1. Ensure the following settings are enabled
   2. Misc/Access data sources across domains
   3. Misc/Allow META_REFRESH
   4. Scripting/Active Scripting

Let us know if this helped you!

Cheers,

Ana

comments: author: benjamin.ruming@btfinancialgroup.com
body: Hi Ana,

This answer/workaround will not work in a large enterprise that often restrict access to security settings in IE.

It would be great if Atlassian considered Enterprise customers when making these types of changes.

Regards,

Ben
fatal: unable to find remote helper for 'https'
Asked by Paul Taylor:

I'm using SourceTree v2.3.1 on Windows 7 alongside VisualStudio 2017 v15.3.5. I updated SourceTree and Visual Studio to these version recently, and possibly as a result of one or both of the updates, I have been unable to use SourceTree to Push, Pull, Fetch or any other operation against a remote TFS/Git repository. When I try, I get an error like:

git -c diff.mnemonicprefix=false -c core.quotepath=false fetch origin  
fatal: Unable to find remote helper for 'http'  
Completed with errors, see above.

I have tried reinstalling SourceTree, removing all temporary files relating to it, installing keys in Putty, rebooting; all to no avail.

I can perform remote repository operations using Visual Studio's built in GIT client.

Please can you tell me what I need to do to resolve this problem.


Answers:
author: minnsey
body: Hi,  

This is something of a guess, but it sounds like the Git install being used by Sourcetree has become corrupted.  

This isn't exactly that same issue, but very close <https://stackoverflow.com/questions/8329485/unable-to-find-remote-helper-for-https-during-git-clone>  

In that it suggests curl isn't working to send HTTP requests. We have seen occasions when installing other software that they can update/change shared libraries in c:\\windows etc that can then prevent components of git from running.  

If you haven't already I would suggest trying to re-install any system Git Sourcetree is using or use the update option in Tools/Options/Git in Sourcetree
How to upgrade the Source Tree version using our company maild instead of gmail account
Asked by Saisupriya:

Previously we were trying to upgrade the existing Source Tree version using our company mailid but now it is automatically redirecting to gmail account logon credentails .How to manage the upgradewith company maild instead of gmail ?


Answers:
author: jyo
body: Saisupriya,

You could try changing your Atlassian account e-mail address via id.atlassian.com -- however, if your company uses Gmail for authentication, that would need to be handled with your IT administrator.

Thanks,

Jesse
How do I install Sourcetree if the "Use existing account" do not work?
Asked by Frank Mohr:

the window that appear after click on "Use existing account" is empty. I downloaded the binaries again and start a new installation but the same happen...

Is there a bug in the Software? How can i install it now?

Thank you very much.


Answers:
author: Ana Retamal
body: Hi Frank! If you're on Windows, this issue has been reported at [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949). There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Cheers,  
Ana


Tags: install
Login Problems
Asked by Alvin Cunanan:

Hi,

I have successfully updated my SourceTree to version 2.1.2.5. However, when I'm clicking the 'Use an existing account' only white page displays. Supposed to be a login screen, right? Hope you could assist me on this issue I have.

![sourcetreebug.jpg](/t5/image/serverpage/image-id/6794iDA04EBFFEC2D3001/image-size/large?v=v2&px=999 "sourcetreebug.jpg")


Answers:
author: Ana Retamal
body: Hi Alvin ! This issue has already been reported at [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949). There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.

Cheers,  
Ana

comments: author: Ana Retamal
body: This new workaround has been posted recently:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Let us know if it works for you!

Best regards,

Ana


Tags: windows
Why does Source Tree "hang up" when pushing or pulling a repo?
Asked by Paul Anderson:

When pushing or pulling a repo, Source Tree will pop up the Pushing or Pulling progress bar window and then nothing will happen. The blue blob will keep scrolling left to right but when i check "Show Full Output" that doesn't change text.

When I shut Source Tree completely down and then open back up all progress is complete and everything is ok. This is extremely annoying since i push and pull many time through out the day.


Answers:
author: Paul Anderson
body: I am using the latest version of Source Tree. 2.1.11.0
Problems downloading Sourcetree
Asked by Gannon Gardner:

Every time I click on the exe to just download sourcetree, it opens for a second and then pops up 2 error messages saying that sourcetree has stopped working. I've tried getting older versions as well but nothing has worked. Anyone else encounter this problem or have a solution?


Answers:
author: minnsey
body: Hi  
There are a couple of places you can check to see if there is any information about what is happening.  

The Sourcetree installer is effectively silent, if successful it should install into  
%localappdata%\\Sourcetree  
with shortcuts in that folder and the app itself in a sub folder called app-{version}  

Is the app installed?  

If it is installed but is then failing to run you can look for entries in the Event Viewer and also in %localappdata%\\Atlassian\\Sourcetree\\Sourcetree.log  

If it is not installed there could be a log in %localappdata%\\Sourcetree\\SourceTreeSetup.log


Tags: download
How do I undo a commit that has not been pushed?
Asked by dpero:

I committed changes, but have not pushed them up. How do I undo that commit? Thanks!


Answers:
author: dpero
body: Hi, found the answer here - <https://community.atlassian.com/t5/Bitbucket-questions/Did-a-commit-before-I-did-a-pull/qaq-p/352525>
old username makes clone URL invalid
Asked by Eliza Balestracci:

In BitBucket, my clone URL uses my new username. In Sourcetree, I'm logged in as my new user name, with the new username as the default. However, the older user name still exist as a 'resting' password.

When I use the BitBucket clone URL, it says "This is not a valid source path/URL". More details: "Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile."

I haven't been able to do a hard uninstall of Sourcetree. It still retains my old username, which I believe is causing this issue.


Answers:
author: minnsey
body: Hi,  

Sourcetree stores its credentials in Windows Credential Manager, or Vault. You can clear out all credentials by deleting any prefixed by:  

'git:' for git repos  
'hg:' for mercurial repos  
'Sourcetree:' for REST apis
Installation stuck at 'Use an existing account' prompt
Asked by Anders_Nielsen:

Hi,

I am having trouble installing Sourcetree due to the 'Use an existing account' window failing to authenticate me.

I've tried things that usually fix the problem:  
- Installed Fiddler to debug what the installer was trying to load, then added <https://id.atlassian.com>, <https://auth.atlassian.com>, https://\*.atlassian.com to Trusted Sites in IE.  
- Disabled IE's popup blocker  
- Cleared IE's cache  
- Ensured that I am able to log in via id.atlassian.com using IE  
- Uninstalled, rebooted and reinstalled the application

However, none of these usual suspects are working this time. Specifically, I am stuck at the point where I've entered my e-mail and password and submitted them. The progress circle never finishes. I am using version 2.3.1.0. How do I fix this?


Answers:
author: Ana Retamal
body: Hi Anders! If you're on Windows, this issue has been reported at [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949). There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.

Cheers,  
Ana
Pull request self hosted
Asked by Maciej Gromu?:

How can i do pull requests to self hosted bitbucket server ? When i set up Stash than i can see pull request option from context menu but nothing happens when i click it. No error etc.


Answers:
author: jyo
body: Hi Maciej,

I believe this was answered here: <https://community.atlassian.com/t5/Sourcetree-questions/How-do-I-configure-a-pull-request-in-source-tree/qaq-p/1860/jump-to/first-unread-message>

Are you saying the menu doesn't open up? Have you tried installing a newer version of SourceTree?

Thanks,  
Jesse
Source Tree is not working with @ in Username
Asked by Chintan Patel:

Source tree is not working, if I use email as username.

1. Click on Add Account
2. select Bitbucket server as hosting service
3. mention username which has @ in username. We are using email as username
4. Refresh password with correct password

I tried to use encoded html in username %40, but it didn't work


Answers:
author: minnsey
body: Hi  
I'm afraid that is correct. At the moment Sourcetree attempts to verify the credentials you enter against the Bitbucket Server instance. The REST api call used for this does not accept email addresses. You will need to login via the username set in Bitbucket Server. You can find it at <https://my.bitbucket.server/profile>.  

It is an issue we are aware of.

comments: author: Chintan Patel
body: My username set is email address. This was configured in Jira as email in username and In bitbucket server we have use Jira database. :(

So, now same username (which is actually email) needs to be use in source tree.

An incident has been raised SRCTREEWIN-7933
Sourcetree does not notice changes in projects
Asked by TheLuckyLuke:

Hello,

since the last update of sourcetree (i do always install the latest updates), it does no longer notice, when i have changed some files and/or code in any project. Everytime I have to close and reopen Sourcetree to get the recent changes.

Is there an option for this behaviour that i may have failed to configure correctly?


Answers:
author: jyo
body: Hi Luke,

Can you try clearing your preferences to see if the changes appear again? <https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html>

Thanks,  
Jesse
Gitflow: Release, remove a commit/feature ?
Asked by Ian Gregson:

Hi,

I am currently creating a release which is based off of 'develop' branch using the gitflow way of doing things. i.e. Repository, Start Release.

Now I have my release branch but it contains everything from develop, I need to remove 1 feature/commit as it must NOT go to the release.

How is this possible?

I have used gitflow many times before but this is the first time I am a little confused as what to do with the regards to removing a feature from the release.

I presume it is possible? And what happens to the commit/feature i remove, will automatically go into the new release ?

Any ideas ?


Answers:
author: minnsey
body: Once you are in the Release branch, can you reverse the 'bad' commit?  

It wont remove the bad commit, but will create a new commit reversing the 'bad' one.  

That reversing commit will then get merged back into 'develop' after you complete the release so you would, presumably, need to reverse the reverse?


Tags: git

git-flow
Sourcetree 2.3.1.0 won't install on Windows 10
Asked by Joel Peters:

On a clean install (downloaded 2017.09.23) install gets stuck on clicking on using an existing account. Another window pops up but remains blank. While my laptop does have a proxy setup for work, I am currently not behind that firewall. None of the suggestions I was able to find worked on the Community pages helped.


Answers:
author: Joel Peters
body: In the comments for [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244) Karl Jones' edit worked for me. Unfortunately I didn't notice his link to the example accounts.json file is on Wikileaks.org (I am sure I will hear about this from our network admins).

For Windows 10 edit the accounts.json file (hopefully Atlassian will provide one instead of having to install SourceTree on someone else's computer to get the file or having to resort to using the WikiLeaks file) with your Atlassian user name and put it C:\\Users\\**YourUserNameHere**\\AppData\\Local\\Atlassian\\SourceTree and in the same directory create an empty text file named passwd.


author: minnsey
body: HI  

Can you please see [https://community.atlassian.com/t5/Sourcetree-questions/Installation-of-SourceTree-cannot-be-completed-because-of/qaq-p/621375?utm_campaign=kudos_answer\&utm_content=topic\&utm_medium=email\&utm_source=atlcomm](https://community.atlassian.com/t5/Sourcetree-questions/Installation-of-SourceTree-cannot-be-completed-because-of/qaq-p/621375?utm_campaign=kudos_answer&utm_content=topic&utm_medium=email&utm_source=atlcomm)  

<br />

There are a 3 potential solutions outlined there:

The most like is probably compatibility settings:  

"It turns out compatibility mode in IE11 in Win10 v1703 blocks the page. Turned it off and it's fine now."  

"could you try changing your Internet Explorer Security Zone Settings?

[https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-...](https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings)"  

<br />

<br />

"

Hello everyone, could you try the following workaround:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After loggin in, follow steps 1-5, but ***reset the setting back to the previous option***."

<br />

<br />

comments: author: Joel Peters
body: Changing security is not an option, everything on tab is locked down by admin. Compatibility, none of the check marks are checked. So none of the three help.


Tags: windows
No password entry text box
Asked by Jon Hancock:

One of the steps of SourceTree installation is entering your login for "My Atlassian."

On one certain system (but not on other systems), the login does not provide a space (that is, a text box) to enter the password.

It seems as though some dependency is missing that MyAtlassin login needs.

Or perhaps, there is some firewall setting that is preventing the password text box from appearing.

I tried creating a new MyAtlassian account but that did not help.

Many thanks for you help on this,

Regards,

Jon


Answers:
author: Ana Retamal
body: Hi Jon, could you let us know in which OS and version of Sourcetree is this happening? Can you also provide a screenshot?

Thanks!

Ana
How do you select ALL diffs for ALL hunks for a changed file?
Asked by F.A.R:

You can select ALL diffs for a given hunk. This is great, but how being able to consider ALL hunks?

Thanks.


Answers:
author: Ana Retamal
body: Hi! At the moment what you'r asking is not possible. If you believe that would benefit the way you work, please submit a Feature request at [jira.atlassian.com](https://jira.atlassian.com/secure/Dashboard.jspa). Try to be as descriptive as possible and don't forget to mention how this would be beneficial for you.

Best regards,

Ana

comments: author: F.A.R
body: Thanks. I just did (SRCTREE-5049).

Alfredo
Source tree can't login to my atlassian account (invalid email)
Asked by Joshua Hulpiau:

Hello,

I can't login to my atlassian account via source tree, it has a problem with my email address.

Please view the following screenshot:

![Screen Shot 2017-09-23 at 18.31.45.png](/t5/image/serverpage/image-id/6723iCD214F092887B931/image-size/large?v=v2&px=999 "Screen Shot 2017-09-23 at 18.31.45.png")


Answers:
author: Peter Mingione
body: Hi All,

I am having the same problem with mac version 2.6.3. I tried reinstalling the previous version 2.5.3 but it does't work either.


author: Catherine Littell
body: I'm having the same issue.


author: Daniel Erkan
body: I am having the same isssue and need to set it up urgently....


author: Ana Retamal
body: Hi Joshua, are you still experiencing this issue? If you're unable to log in, please let us know which version of Sourcetree are you using so we can check for you.

Cheers,

Ana

comments: author: miguel_sthree
body: Hello Ana ,

I just downloaded the latest version for mac and I am stuck at this exact point , no matter what it's in the form field, there is an alert message that reads "Please enter an email address".

Please let us know once you have more info

it's version 2.6.3


author: Ana Retamal
body: Hi Joshua, I shared this with the team but I didn't got a response yet. I'll comment here again as soon as I have any update!

Regards,

Ana


author: Esme Allen-Creighton
body: Hi Ana,

I have the exact same problem!

I'm going to install an earlier version.

Thanks,

Esme


author: ilyakapitan
body: Same here.


Tags: mac
CVE-2023-22518 and How to recover data
Asked by hanlin2531:

I am under attack by CVE-2023-22518, symptoms:

1. The database is cleared

2. Data directories and files exist but are not backed up

Can I still recover my data? No backup


Answers:
author: BHUSHAN PATIL
body: Hi Hanlin2531,

<br />

Experiencing an attack involving data clearing due to CVE-2023-22518 can be extremely challenging, especially without a backup. However, there might still be some possibilities for data recovery:

**Database Recovery Options:**

Check if any database backups exist separately from the Confluence system. If there are backups, they might contain the data that was cleared.  
Investigate recovery options within the database system itself. Sometimes, deleted data can be recoverable using specialized recovery tools or techniques. However, this process can be complex and might require expertise.

**File System Analysis:**

Even though the data directories and files exist but are not backed up, it's possible that some data remnants might still be present on the file system. Forensic analysis or specialized recovery tools might potentially retrieve some of the lost data.

**Confluence XML Backup:**

If there's a possibility that Confluence's XML backup feature was enabled before the attack, there might be a chance to recover some content. However, this depends on the timing and existence of such backups.

**Immediate Steps:**

* Stop Usage: Cease using the affected system immediately to prevent further data loss or overwriting of existing data remnants.
* Seek Expert Help: Engage cybersecurity experts or professional data recovery services with expertise in such situations. They might have specialized tools and methodologies to recover lost data or provide guidance.

Remember, without backups, data recovery can be exceedingly challenging. It's crucial to have robust backup and disaster recovery strategies in place to mitigate the impact of such incidents in the future.

Regards,  
Bhushan


Tags: confluence-server

cve-2023-22518

server