Delete signature of ticket descritpion and comments ?
Asked by James B:

Hello,

We've tried to remove the signatures with this :

<https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/>

Then we also tried with Automation, and reg expression, but we are unable to delete our signature..

Could you help us please ?

Thank you !


Answers:
author: Lisa Forstberg
body: Hi [@James BOUCHAMA](/t5/user/viewprofilepage/user-id/5536392) ,

Sounds frustrating!

If you add a screenshot of the behaviour you want to control I think we can help you a bit easier!

br

Lisa


author: Hussain Ali
body: To remove signatures from ticket descriptions and comments, especially in a help desk or issue tracking system, you can employ several methods depending on the platform you're using. Below are general steps and considerations for different scenarios:

### 1. Using Regex in Automation Tools

If your help desk or issue tracking system supports automation rules or scripting, you can use Regular Expressions (regex) to identify and remove signatures. Most signatures have common patterns such as "Best regards," "Sincerely," "Thanks," etc., followed by the user's name and contact information.

\*\*le.

Best regards,  
John Doe  
john.doe@example.com  
"""

cleaned_description = remove_signature(ticket_description)  
print(cleaned_description)  
\`\`\`

### 2. Using Third-Party Apps or Plugins

Some help desk systems like Zendesk, Jira, or Freshdesk have plugins or built-in features to manage and remove email signatures from ticket descriptions and comments.

- \*\*Zendesk:\*\* You can use the "Remove Email Signatures" app from the Zendesk Marketplace.  
- \*\*Jira:\*\* You can create custom scripts or use plugins like "Jira Workflow Toolbox" to automate the process.  
- \*\*Freshdesk:\*\* Freshdesk offers automation rules where you can define conditions to remove signatures.

### 3. Creating Automation Rules

Most help desk systems have automation rules or triggers that can be configured to clean up ticket descriptions and comments.

\*\*Example in Zendesk:\*\*

1. Go to the Admin Center.  
2. Navigate to \`Business Rules\` -\> \`Triggers\`.  
3. Create a new trigger with conditions to identify when a new comment or ticket is created.  
4. Use placeholders and regex in the trigger actions to remove the signature.

\*\*Example in Freshdesk:\*\*

1. Go to the Admin settings.  
2. Navigate to \`Automation\` -\> \`Ticket Updates\`.  
3. Create a new rule with conditions based on ticket creation or updates.  
4. Define actions to use regex for removing signatures.

### 4. Manual Cleanup Using Text Editors or Scripts

For systems without robust automation capabilities, you may need to manually clean up descriptions and comments. This can be done using text editors with regex support or writing custom scripts in your preferred programming language.

\*\*Example in a Text Editor (e.g., Notepad++):\*\*

1. Open the text editor.  
2. Use the \`Find\` feature with regex enabled.  
3. Search for common signature patterns and replace them with an empty string.

### Conclusion

Removing signatures from ticket descriptions and comments can be automated using regex, third-party plugins, or built-in automation rules depending on the system you are using. By identifying common signature patterns and applying the appropriate methods, you can streamline your ticket management process and maintain cleaner ticket descriptions and comments.

If you need specific instructions for a particular platform, please provide more details about the system you are using.


Tags: cloud

jira-cloud

jira-service-management