youngmon/atlassian-qna huggingface dataset:
Query to list crowd delegated directory group and its members
Asked by Reneesh Kottakkalathil:

I'm lookig for a query that lists the crowd groups and it's members that are created in a delegated directory.


Answers:
author: jira guy
body: All users will be available in cwd_user table in database. You can narrow the search based on directory id's. Directory id's will be available in cwd_directory table.
crowd 3.5.0 and azure fails to synchronize group membership
Asked by Torbj?rn Richter:

Hi

according to this bug report this issue should have been solved

<https://jira.atlassian.com/browse/CWD-5192?_ga=2.230668570.707605368.1565592018-1109875808.1499866127>

But I still get groups and users synchronized but without group membership.


Answers:
author: Stephen Sifers
body: Hello Torbj?rn,

Thanks for reaching out about your Crowd and Azure AD sync issues. I want to understand a bit more on how you're syncing Crowd with Azure AD. When you're running the sync, is incremental sync enabled? If so, could you possibly disable this and attempt a full sync to see if the groups and/or nested groups are then synced to Crowd?

Further information on this may be found at [Configuring a Remote Crowd Directory](https://confluence.atlassian.com/crowd/configuring-a-remote-crowd-directory-271945311.html)

If this is the case, this could be due to the way Active Directory tracks changes to groups and nested groups in the sense that it doesn't change the metadata for "updated" when a nested group is changed. Further information on this may be found at [Nested Groups in Crowd](https://confluence.atlassian.com/crowd/nested-groups-in-crowd-153749260.html).

We look forward to hearing back.

Regards,  
Stephen Sifers
FKHB62I9MD6E0P9OPG57UYII4B3
Asked by Sandla Kene:

Getting this error on our logs, our Crowd is not starting up.

What could be the cause?


Answers:
author: Nic Brough -Adaptavist-
body: Without the context of the rest of the errors you are getting, there's nothing we can tell you. A random key-like string does not tell us anything.

Please could you show us more of the errors, including the part of the log that has this string in it, and the errors preventing startup?
API's for CROWD
Asked by Bjorn Cunningham:

We are looking at creating a external UI for our users to create and update user account we store in CROWD

The users will be working outside our company, does CROWD have these capabilities and if so are you able to provide some tips

Thank you


Answers:
author: Alexey Matveev
body: Hello,

Crowd has Rest API. Have a look at this link:

<https://docs.atlassian.com/atlassian-crowd/3.5.0/REST/?_ga=2.90712090.1220234070.1563774429-1149622764.1547637396>
Google SSO with Jira/Confluence/Bamboo
Asked by Fernando Andr?:

Hello,

Would like to know if using Crowd for SSO with Google do I have to create the groups and permissions again or can I use the existing groups and permissions?

The emails in the current Jira database are the same as my Google Accounts and domain.

Will Confluence and bamboo still authenticate to Jira and then Jira does the SSO with crowd and crowd to google?


Answers:
author: Gonchik Tsymzhitov
body: Hi!

it's so complicated.

Maybe better to do in next way:

1. Crowd is central which connected via SAML to G-Suite

2. Other apps connected to app.

Or if you have time:

1. Without Crowd connect each instance to G-Suite


Tags: jira

sso
Trying to change admin password of Crowd instance
Asked by clementinebuschtetz:

Hi,

I am trying to follow the instructions from this page: <https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html>

I cannot remember our Crowd admin password, we are using Postgresql, but when I run the database query:

    select u.id, u.user_name, u.directory_id from cwd_user u join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id  join cwd_directory d on d.id=g.directory_id  where g.group_name = 'crowd-administrators' and d.directory_type='INTERNAL';

I get the following error:

ERROR: relation "cwd_user" does not exist  
LINE 1: select \* from cwd_user;

Thank you for your help,

Clementine


Answers:
author: jira guy
body: Did you try step 4 form the documentation? May be there are no users in our instance.

[https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html?_ga=2.86186136.1639996058.1565615014-1093201125.1565211006\&_gac=1.11718272.1565875548.EAIaIQobChMI8fba-fyE5AIVzlqGCh1TDAP0EAAYAiAAEgI-U_D_BwE](https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html?_ga=2.86186136.1639996058.1565615014-1093201125.1565211006&_gac=1.11718272.1565875548.EAIaIQobChMI8fba-fyE5AIVzlqGCh1TDAP0EAAYAiAAEgI-U_D_BwE)


Tags: crowd-administration
Cant run Audit Log app or create zIp for support files.
Asked by Allen Jones:

After installing crowd 3.5, I am seeing the following screen. This feels like a permissions issue, bt everything is owned by crowd.

![IMAGE 8-14-19 AT 5.33 PM.jpeg](/t5/image/serverpage/image-id/63350i9037A58C94F1D2CC/image-size/large?v=v2&px=999 "IMAGE 8-14-19 AT 5.33 PM.jpeg")


Answers:
author: jira guy
body: Can't say for sure. But this doesn't look like a permission issue. It clear says "See error logs"

If you have system access. Check the crowd logs.
is there a docker image for crowd
Asked by Adam Collins:

Please can someone let me know if there is an official atlassian docker image for installing Crowd


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Adam Collins](/t5/user/viewprofilepage/user-id/335012) ,

There isn't an official docker image for Crowd (yet).

I would recommend the following:

[alvistack/crowd](https://hub.docker.com/r/alvistack/crowd)

[dchevell/docker-atlassian-crowd](https://bitbucket.org/dchevell/docker-atlassian-crowd/src/base-3/)

comments: author: Former user
body: When can we expect an official Atlassian Crowd Docker Image? Is it even on the agenda?


author: Gabor
body: Now, they have official images here:  
[atlassian/crowd](https://hub.docker.com/r/atlassian/crowd)


author: jmox
body: There's an official image but can someone tell how to set the database connection for CrowdID?

Other images (unofficial) support these variables:

    CROWDID_POSTGRES_HOST - Postgres hostCROWDID_POSTGRES_PORT - Postgres portCROWDID_POSTGRES_USER - Postgres userCROWDID_POSTGRES_PASSWORD - Postgres passwordCROWDID_POSTGRES_DATABASE - database name
Installing Crowd on AWS
Asked by Andrea C:

Hi,

I want to install Crowd in a AWS EC2 instance, what is the most stable operating system for running Crowd?

I installed it in the past using Amazon Linux but I had problems with java and Crowd wouldn't start unless it was running as root, and I definitely want to avoid that.

My choice would be Linux 18.04

Is there a step-by-step guide? Atlassian documentation is not very clear for me.

For example, which version of java should I install? How do I set up JAVA_HOME?

Do I launch Crowd using sudo?

Thanks in advance for the help.


Answers:
author: Daniel Eads
body: Hey there,

I'm assuming you've had a look at the [Crowd install document](https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html) and gotten stuck there. Unlike other Atlassian products, we don't provide a .bin installer for Crowd (on other products, this bundles a Java environment).

If you're selecting Ubuntu 18.04 as your operating system, you'll just need to make sure you have a suitable Java installed. For Crowd 3.5, you'll want a Java 8:

```
sudo apt install openjdk-8-jdk
```

There are various tutorials around the internet for adding the JAVA_HOME variable in Ubuntu, but if you've got a clean box and want to do it quick, you can just echo it into your profile and reload your bash:

```
echo export JAVA_HOME=/usr/lib/jvm/java-8-openjdk-amd64/ >> ~/.bashrc && . ~/.bashrc
```

\*Note that this adds the variable for *the current user* - if you're running Crowd as another user, you'll need to add the JAVA_HOME variable for that user as well.

I'd recommend using a dedicated service account for running Crowd. If you've got other Atlassian applications running on the same box, you could potentially use one of those accounts. Permissions are the gotcha for using different accounts. This varies a bit by setup so I don't want to be too prescriptive here. Let me know if you're still stuck on something in particular and we'll go from there!

Cheers,  
Daniel
Is it possible to have different administrators per Crowd directory
Asked by Alan Newitt:

In our use case we have two directories

**Directory A**

Should only be administered by Users in Group A

**Directory B**

Should only be administered by Users in Group B

Is this possible to achieve in Crowd?


Answers:
author: Bruno Vincent
body: Hi [@Alan Newitt](/t5/user/viewprofilepage/user-id/415400)

It depends on what you mean with 'directory administration'.

If you mean that members of Group A can edit Directory A's settings (e.g. password encryption, LDAP server hostname) in Crowd administration console, the answer is no it's not possible. If you are a Crowd's console administrator then you can edit settings of all directories configured in Crowd.

If you mean that members of Group A can manage the members of Directory A's groups, well yes it is almost possible if you have a Crowd Data Center license. Starting from version 3.3, Crowd Data Center actually provides [group-level administration](https://confluence.atlassian.com/crowd/group-level-administration-958762255.html). That means for instance that groups "jira-software-users" and "confluence-administrators" in Directory A can be administered by Group A (which means that members of Group A will be able to add/remove users to/from "jira-software-users" and "confluence-administrators"). If you want members of Group A to administer all groups of Directory A, you will have to configure group-level administration on each of Directory A's groups though.

comments: author: Alan Newitt
body: That's very helpful thank you, group-level administration sounds like it will work for us.


Tags: crowd-administration
Importing group administrators into Crowd Datacenter
Asked by Robert Szentmihalyi:

Hi,

I'm trying to add group adninistrators to Crowd Datacenter using this REST API call:

<https://docs.atlassian.com/atlassian-crowd/3.4.4/REST/#admin/1.0/group-level-admin-addGroupAdministrators>

I'm not actually sure how to get the GroupId parameter for a certain group via the REST API, but assuming it to be the id column of the cwd_group table, I tried this:

```
CWD_GROUP_ID="5866320"### GET /rest/admin/1.0/group-level-admin/{groupId}/adminscurl -X GET -u ${CWD_CRED} -H "Accept: application/json" "${CWD_BASE_URL}/rest/admin/1.0/group-level-admin/${CWD_GROUP_ID}/admins"
```

However, since I get no response from that command, I tried using PostMan, which reveals that this request yields a 404.

Does anyone have a working example of how to get / add group admins via the Crowd DC REST API?

Thanks,

Robert


Answers:
author: Gonchik Tsymzhitov
body: Hi!

as I see you use the GET request instead of POST.

```
curl -X GET  
```

also, don't forget about payload.

also, you can use the dev tools from your borwser for double check through browser activity

<https://developers.google.com/web/tools/chrome-devtools/network/reference>
Apache Tomcat version in Crowd 3.5
Asked by Max:

Hi,

Would like to find out the Apache Tomcat version in Crowd latest version (3.5).

Thank you,

Max


Answers:
author: Bruno Vincent
body: Go to *\<crowd.install\>/apache-tomcat/lib*

Then

```
java -cp catalina.jar org.apache.catalina.util.ServerInfo
```

Result for Crowd v3.5.0 is:
> Server version: Apache Tomcat/8.5.40  
> Server built: Apr 10 2019 14:31:19 UTC  
> Server number: 8.5.40.0

comments: author: Max
body: Thank you, this is really helpful!


Tags: tomcat
"Seguimiento de tiempo" no funciona
Asked by Hector Agea Merino:

Buenos d?as,

De repente esta ma?ana ha dejado de funcionar la opci?n de "seguimiento de tiempo" en Jira Service Desk Management Cloud. Si la petici?n no tiene tiempos asignados, entonces me deja a?adir un tiempo. Si ya tiene tiempo asignado, la ventana aparece pero el bot?n "Guardar" no se habilita y no puedo a?adir m?s tiempos.

Saludos


Answers:
author: Dan Breyen
body: Hello [@Hector Agea Merino](/t5/user/viewprofilepage/user-id/5587359) welcome to the community. I apologize ahead of time if there are any translation errors. I'm not seeing this behavior on my instance today.

I'm wondering if this is happening for all users, or just one or two. Have you tried flushing the browser cache, or used a different browser to see if the same thing is happening? I'm using MS Edge on my machine. You could also have another user try it to see if it's still an issue, or try another computer to see if you're using the same behavior.

The save button for me isn't enabled when I'm adding time until I've typed in the amount.

If you've tried all of those things and are still having the issue, with your Premium license, you could open a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and get their feedback on this issue.

Hope that helps.

comments: author: Hector Agea Merino
body: Hi Dan,

Thank you for your response.

We spoke with Atlassian and they informed us that there is a general error in localization (not just in spanish). The solution is change language environment to English while they fix the issue.

Best regards,


Tags: cloud

jira-service-management

jira-service-management-cloud
export filter data into csv in JSM
Asked by Bhaskaruni Vinay Datta:

I have around 12 filters which I export once in a month to get the latest data and append to the existing spreadsheet at the end of every month.Now , I am trying to automate this export of filter data into CSV sheets . Currently , when I export the data using a script I get all the JIRA fields into the spread sheet . Instead, I am looking for a way where I get only the default set columns or the filter fields which is ideally the***export CSV data(filter fields)*** option from the filter.  

Is there a way where I can get only limited columns instead of all the JSM fields/columns to the CSV while automatically exporting ? Please suggest


Answers:
author: Nikola Perisic
body: Welcome to the community [@Bhaskaruni Vinay Datta](/t5/user/viewprofilepage/user-id/5587282)

Natively in Jira, you cannot choose which fields from a filter you can export. Alternativaly, the columns that you do not need to in your CSV, you can always delete the not needed columns. I would recommend using: JXL - Sheets Hierarchy Structure Sum-up Time in status Table app from the marketplace. It is a paid app though but it does support the feature of hiding the columns:

<https://jxl.app/docs/guide/working-in-sheets/#view-preferences>

comments: author: Bhaskaruni Vinay Datta
body: thanks for your reply.I have made a note of the app


Tags: cloud

jira-service-management

jira-service-management-cloud
Extra scroll bar appearing in tickets
Asked by Allert-Jan Veldman:

Hi,

For months now, an extra scroll bar is appearing in tickets in Jira Service management. This extra scroll bar doesn't have any function. It just makes 1/3 of the screen not visible.

This issue happens in multiple browsers and all my colleagues have the same issue for a while now.


Answers:
author: Allert-Jan Veldman
body: The issue was in the details part of the ticket. Resizing it solved the issue.


Tags: cloud

jira-service-management

jira-service-management-cloud
View when editing a JSM Form
Asked by Crede Harrison:

Today I went to edit a form and for some reason it is only showing me the smallest form size and I have to horizontally scroll in order to view the rest of the form. This was not an issue I noticed before.

Has anyone come across this issue? Is there a way to fix it?

It is making it very difficult to edit.

![JSM Form Issue.png](/t5/image/serverpage/image-id/346191iB3F5942D1F288553/image-size/large?v=v2&px=999 "JSM Form Issue.png")


Answers:
author: John Funk
body: Hi Crede,

Have you tried a different browser? Or Incognito mode?

comments: author: Crede Harrison
body: The company I work for has locked it down so we can't use other browsers, only Edge. And incognito did not make any difference to the situation.


author: John Funk
body: In that case, you should probably open a support ticket with Atlassian to have them take a look at it. If you do that, please post the resolution back here for future readers.

<https://support.atlassian.com/contact/#/>


author: Crede Harrison
body: Thanks John, I will.


author: Ingo Volkhausen
body: Dear [@Crede Harrison](/t5/user/viewprofilepage/user-id/5563545)

I had a look at the screenshot and for me this looks like you are using a table. I played a little to reproduce the issue and for me it looks like you may have a row with a bigger size (see shadow at the table below).  

Can you check by minimizing all rows and if the effect is disappearing?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346233iDE4CF2A7AFBE3046/image-size/large?v=v2&px=999 "image.png")

comments: author: Crede Harrison
body: The form does have expanded rows for some of the tables in the form, unfortunately it will not let me resize anything anymore, so I can't minimise the rows...


author: Ingo Volkhausen
body: So if still the table might be the issue, try to add a new column at the right end. After that it will let you shrink the column before the last and you can delete the last.  

That worked for me with an empty table, since I could now reproduce your issue. But you do have content in the cells, so I do not know how much sense this makes for you.


author: Crede Harrison
body: I tried adding another column, but it didn't fix the issue, just made it a little longer for me to scroll through.

I have content in each cell in the columns.  

![JSM Form Issue SS2.png](https://community.atlassian.com/t5/image/serverpage/image-id/346433i002315D25DBF7C75/image-size/large?v=v2&px=999 "JSM Form Issue SS2.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
We also want to chane the customer portal logo and background image. shown an below image
Asked by Sreenivasulu:

![Screenshot 2024-09-09 072037 customer portal.png](/t5/image/serverpage/image-id/346186iA82344FD03D2B39C/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 072037 customer portal.png")


Answers:
author: Dan Breyen
body: Hi [@Sreenivasulu](/t5/user/viewprofilepage/user-id/5571166) welcome to the community. Based on [this article](https://community.atlassian.com/t5/Jira-Service-Management/What-are-the-recommended-dimensions-for-the-new-help-centre/qaq-p/976437), the recommended size is 1105x300


Tags: cloud

jira-service-management

jira-service-management-cloud
Email request template example for Jir Admins
Asked by Vera Valshonok:

Hi!

Does anyone have any experience with crating a template for an email requests for Jira admin?

Any idea what could be a good clear template i can suggest customer for opening tickets by email so that they world follow it? As Far as I understand i just can share structure with them , there is no way to actually have a built inform inside of the email requests.


Answers:
author: Walter Buggenhout
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542),

Your email system lives outside of Jira. All you can offer to your customers if you want to let them raise tickets via email, is the email address that you connect to your JSM helpdesk.

An email is a template in itself, as it has:

* a title or subject, which is mapped to the ticket summary in JSM
* the body of the email, which lands in the ticket description
* any attachments, which are attached to your ticket
* and the sender, who will become the ticket reporter
* *(cc people can become request participants)*

If you want to offer a template, you're better of telling people not to send you emails, but give them the link to your portal instead, where you can add additional fields to create structured tickets instead.

Hope this helps!

comments: author: Vera Valshonok
body: Thanks! Yes, i think I'll just use a susuall request tpe and create more structured form so that they would open ticket by going to the portal.


author: Joseph Chung Yin
body: [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542) -

To supplement [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) suggested, you can also create/configure FORM's configuration setup to enhance your portal request type form to create issue in your JSM project.

Hope this also helps.

Best, Joseph Chung Yin

comments: author: Vera Valshonok
body: Yes, I think i ll configure a special form to be opened for me.


Tags: cloud

jira-service-management

jira-service-management-cloud
Maintaining JSM User Groups
Asked by Daniel Wright:

Hello,  

My organisation is likely to need to implement a series of groups to allow us to remove some complexity to our authorisations model. (Basically the group selected is dependant on the organisation, and other factors, where we need to get approval from 1 named individual in the group).

I'm looking at achieve a journey with the JSM portal for request that will allow users to self manage. Approach being select the request type, present them with a list of groups created (subset,not all though) add new members or see a list and remove existing members from the selected group, then approved by someone before the changes are actioned.

Its something that can be achieved in Service Now with Notification groups, is there something similar in JSM that I am missing?   

Really appreciate any advice or experience that can be offered


Answers:
author: John Funk
body: Hi Daniel,

You won't be able to do that with Groups as only users with User Access Admin permissions (or Org Admins) can modify groups.

You might be able to do something similar using a custom file of multi-user type, but it would be difficult to maintain the automation rules to manage that list.


author: Jehan Bhathena
body: Hi [@Daniel Wright](/t5/user/viewprofilepage/user-id/5502342)

I'll agree with John on the part where a JSM Admin will be the one with Group update permission.

Given that information if you're still willing to go ahead with the above scenario I'll recommend the below approach:

\* Create a JSM form that can be used to apply conditional fields. This way you can display only one group if a certain department is selected.

\* For user addition, you can take the email as input and apply an Automation to invite the user via API and add the same user to a group.

The user removal will be a bit tricky here, since you'll need to constantly modify or update the group users to show the current list, instead of this what I'd recommend is a similar approach like before, and take an user email as input. Once the ticket is approved search for that to user in the group and remove it if present else add a comment stating the user wasn't present.

PS:Both use cases described should be feasible with JSM automation.


Tags: cloud

jira-service-management

jira-work-management

user-group