youngmon/atlassian-qna huggingface dataset:
Why my custom field with a default value ramain empty?
Asked by Elena Bertucco:

I've created a custom field for a link after i've difined a default value (which is a link) but when I add the custom field to one off my ticket the custom field is still empty and I don't see the dafault value.


Answers:
author: Marc - Devoteam
body: Hi [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812)

Can you provide the configuration of your custom field?

What type is your custom field?

comments: author: Elena Bertucco
body: Hi, it's an URL field


author: Marc - Devoteam
body: Hi [@Elena Bertucco](/t5/user/viewprofilepage/user-id/5540812)

The new custom field with the new set default value will only impact new issues.

Old issues will need to be updated in bulk, to show the information, adding the field to old issues will not provide the default value set in the custom field


author: Elena Bertucco
body: Thank you so much


author: Katrina Lieber
body: Hi Elena,

Were your issues that don't have default values created before you updated the default value for the field or before you added the field to that screen? If so, this may be the reason default values are not appearing on some tickets. If this is the case, I would recommend:

1. creating a filter to identify all the tickets that don't have the default value that you would like to have the default value
2. Using bulk changes on the filter to update the custom field to include the default value.

Here's a [video](https://youtu.be/BQljM2uiHlM) that walks you through some limitations of default values.

comments: author: Elena Bertucco
body: Thank u so much


Tags: cloud

jira-cloud

jira-cloud-administration

not-applicable
How can I fix parameters disappearing on Azure Logic app when using Jira create an issue action?
Asked by Ethan Chernitzky:

When using Logic apps on Azure, the advanced parameters such as the description lose all the contents after refreshing the page even after saving. Used to work Early July 2024, but now mid August 2024 the parameters get reset each time.


Answers:
author: Ethan Chernitzky
body: Solved. Microsoft Bug.


Tags: azure

cloud

jira-cloud

logic-app
Jira tickets gone from hierarchy
Asked by Nina Rachet:

Hi,

When modifying the issue hierarchy, I deleted the user story and feature tickets from the hierarchy. Now, when I want to add them back, they no longer appear in the list :

![Capture d?e?cran 2024-08-13 a? 18.17.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/341552i9B4C4ED87BAFC45D/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-08-13 a? 18.17.37.png")

It has messed up the entire parent / child configuration : all Task, Features and US tickets are only linkable to Epic tickets.

Has anyone every encountered this situation ? If yes, how did you resolve it ?


Answers:
author: Nathan Phillips
body: Hello [@Nina Rachet](/t5/user/viewprofilepage/user-id/5567532),

Thank you for reaching out on the Atlassian Community.

Given the complexity of your situation, I would suggest that you create a new ticket with the Jira Cloud Technical Support team using the link below:  
<https://support.atlassian.com/contact/>

We look forward to working with you!


author: Liana Boboescu _StonikByte_
body: Hi [@Nina Rachet](/t5/user/viewprofilepage/user-id/5567532) ,

From my knowledge, if the issue types are missing from the Settings \> Issue Types window, you first need to add them there. Then, go to the Issue Type Hierarchy and select them. Hope this helps!

comments: author: Nina Rachet
body: Hi [@Liana Boboescu _StonikByte_](/t5/user/viewprofilepage/user-id/5098800) , thanks for you feedback. I have found "hierarchy" but the problem is that I can't assign a feature as a parent of a user story. All issue type can only be linked to an Epic. It wasn't the cas before I deleted user story and features from the hierarchy. And now I can't add them back. It's broken.


author: Mohanraj Thangamuthu
body: Hello, Good day. From Settings \>\> Issues \>\> Issue types, do you still see the Features issues type ?

comments: author: Mohanraj Thangamuthu
body: Also from the screenshot I see a warning in the bottom of issue hierarchy page. Could you copy and paste the warning message.


author: Nina Rachet
body: Hello Mohanraj, here is what I see in Issue type : Features seems to still be there

![Capture d?e?cran 2024-08-14 a? 18.26.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/341823i57F73E138837DB97/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-08-14 a? 18.26.13.png")

The warning message indicates that changes will be applied to all projects ("Les changements apport?s ? la configuration de la hi?rarchie s'appliqueront ? tous les projets g?r?s par l'entreprise.")


author: Mohanraj Thangamuthu
body: Thanks. This confirms that Issue hierarchy level of Features is '0' as well. Did you perform any re-name to issue types recently ?


author: Nina Rachet
body: No I haven't rename any issue type. I have added the description for features.


Tags: cloud

jira-cloud
Is it possible to add "Components" in the Board view in Jira work Management?
Asked by Deepanshu Natani:

I want to see "Components" in the cards available in the Board view in Jira work management. Is it possible?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Deepanshu Natani](/t5/user/viewprofilepage/user-id/588324) ,

Customize the cards on your board {#toc-hId--1183701548}
--------------------------------------------------------

You can customize the cards shown on your board to see the information that's most important to you. You can choose to see as much or as little information on the cards of your issues on the board.

To adjust what information you view for the cards on the board, you can:

1. Select **More** at the top-right of your screen in the board view

2. Select **Customize cards**

3. Choose what values you'd like visible on your cards by selecting or deselecting the field you'd like to view. The fields of the cards will automatically adjust on your board.

I remember that component should be one of the fields available in that view. Isn't it?

Fabio

comments: author: Deepanshu Natani
body: Hi [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) ,

Component is not available in this list.


Tags: cloud
Smart value to refer to custom field and concatenate
Asked by Jithesh:

I am trying to create Unique ID as the default key generated by Jira is not sufficient for my project.

If my Unique ID is based on two fields:

1) issue.key (the one generated by Jira)

2) Request Type (custom field created by me which has 6 to 7 dropdown values each value is a combination of TEXT and a Code). for example "Deployment Focus Training-DFT" here "Deployment Focus Training" is the text and "DFT" is the code.

so is Issue.key is MEA-15 and Request Type is "Deployment Focus Training-DFT"

My Unique ID should be "DFT-15"

for this I have written the following code in the Automation, but its now working:

{{issue.Request Type.split("-").last.concat(issue.key.split("-").last)}}

Kindly guide what am I doing wrong.

I have tried the below code as well, this also didn't work.

{{issue."Request Type".split("-").last.concat(issue.key.split("-").last)}}


Answers:
author: Alexis Robert
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624) ,

have you tried without the concat function ? If you juste add both values like this it should work :

```
{{issue.Request Type.requestType.name.split("-").last}}-{{issue.key.split("-").last}}
```

Let me know if this helps,

--Alexis

comments: author: Jithesh
body: The first part is not working: {{issue.Request Type.requestType.name.split("-").last}}

I also tried: {{issue.Request Type.name.split("-").last}}

Request Type is a single choice Custom field I have created. Just FYI


author: Jithesh
body: [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386)

I just saw that there is a system field with same name "Request Type"

so tried with changing the name of custom field and used the below code and it seems to be working.

{{issue.Training Request Type.value.split("-").last}}-{{issue.key.split("-").last}}

Thanks for guiding me to figure out this solution...


author: Alexis Robert
body: Ah great, I was wondering if you had actually created a new field with the same name or not.

Glad to know it's fixed, don't hesitate to mark this answer as accepted so that other users can find it later.

Have a nice day !

--Alexis


Tags: cloud
I've an main task under which 2 or more sub tasks. But I couldn't able to assign points to sub task
Asked by Poovelan Viswanathan:

Can some one explain or send me a video link (if available) on this question.

I've added a main task in a sprint and under this main task I've 2 or more subtask. I can able to assign points to this main task alone and unable to add points to the sub task. It would be better if the points for sub-task can be added up to arrive the main task points.

Thanks in advance for your help.

Poovelan


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Poovelan Viswanathan](/t5/user/viewprofilepage/user-id/4704525)

Please take a look on this thread (<https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-use-story-points-with-sub-tasks/qaq-p/1608567>) and answer provided by [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

His answer and provided doc should explain to you how you should work with that.

Regards,

Seba

comments: author: Poovelan Viswanathan
body: Thanks Sebastian, I Understood.


Tags: cloud
unable to see create option on JIRA
Asked by Priya Sorathiya:

i m not able to see create option on JIRA


Answers:
author: Ang?lica Luz
body: Hello [@Priya Sorathiya](/t5/user/viewprofilepage/user-id/4752853),

Welcome to the Atlassian Community!

When it comes to creating tickets in Jira, there are some options, for example, the Create button at the top of Jira, a + Create on a List, on a Board, on the Timeline.

With this said, for us to better understand the issue you are facing, can you please share a screenshot of the page you are seeing with us?

Then, we can better help you and share the correct steps with you.

Also, confirm with your administrator if you have the correct permissions to create tickets in Jira.

Kind regards,  
Ang?lica
Customer View in JIRA work management
Asked by Gowthaman Ravi:

In JIRA work management is it possible to provide access to the customer like similar to JIRA Service management.

Like having a separate portal or customer view, or adding customers or adding an organization.

Regards,

Gowthaman Ravi


Answers:
author: Jack Brickey
body: There is no portal concept in JWM. If your goal is to provide access to your customers to a project in order to create tickets there are two options: give them access to your project by licensing them or have them use email to create tickets. Obviously the later doesn't give them any access to view their issues collectively as in the application or portal. I guess the other option would be to look in the marketplace to see if for some option.


author: Irina_Bel_Stiltsoft_
body: Hi, [@Gowthaman Ravi](/t5/user/viewprofilepage/user-id/4750399)

With the [Customer Case for Jira](https://marketplace.atlassian.com/apps/1212531/customer-case-jira-support-feedback?hosting=cloud&tab=overview) app you can create a forum for any Jira project type. It can be a portal for your external clients where they can submit their issues or ideas and vote for them. A forum can be public (visible to everybody), private (restricted for specific email addresses or domains, for example, for your internal needs), or you can set it up as a support service just as JSM(private communication with a support assistant). A forum is mapped to a relevant Jira project, and all the requests created on the forum automatically get to this Jira project.

comments: author: Gowthaman Ravi
body: Hi, [@Irina_Bel_Stiltsoft_](/t5/user/viewprofilepage/user-id/4550497)

Thank you for your comment on my query.

Seems the app will be helpful. Will give it a try.


author: Irina_Bel_Stiltsoft_
body: Thank you too. Happy to be helpful:)


Tags: jira-cloud
Customer view to jira management board.
Asked by Mihir Ruparelia:

Hello,

We have a Jira management board, and want to provide access to all users' a way of logging tickets to the board without having full access.

Due to the nature of this form emailing requests is not an option.

Any help around this would be greatly appreciated I am aware there is no portal option like there is jira service management but if anyone can supply a workaround that would be great.


Answers:
author: Mark Segall
body: Hi [@Mihir Ruparelia](/t5/user/viewprofilepage/user-id/4142792) - You want to ensure the following access is set on your permission scheme:

* Browse Projects
* Create Issues

You won't be able to use a custom form as you would with JSM or 3rd party apps, but this would allow the users to hit the "Create" button on the nav bar and create an issue on your project.

comments: author: Mihir Ruparelia
body: [@Mark Segall](/t5/user/viewprofilepage/user-id/4666637) many thanks for the reply. I looked at the Create Issues permission scheme, but looks like its not available for the Free plan so we would have to upgrade?

Are you saying that we would not be able to create a form with our custom and required fields?


author: Mark Segall
body: Apologies - I stand corrected. I was thinking you were talking about a Jira Software board. Work Management is not my strong suit so I'll let another member of the community respond. Again, apologies for confusion.


author: Mihir Ruparelia
body: [@Mark Segall](/t5/user/viewprofilepage/user-id/4667637) Is it possible to transfer or convert a Jira work management to a JSM? We're trying to set up a Project for finance approvals, users will request good or services.

We need the customer facing side for users who can log and raise requests, and the admin side for management.

Any advise on how to do this would be greatly appreciated.


author: Mark Segall
body: Once a project is created you cannot convert it to another type of project. You would have to create a new project and move relevant issues over.

However, I'd wait for another community member with more experience in Work Management to chime in. I think it is possible to create and use forms in Work Management. I just played with it a bit in my test environment, but not enough yet to provide a definitive response on the matter.


author: Mihir Ruparelia
body: Many thanks Mark, appreciate the reply. For us the last step is getting this user experience in place.


author: Mihir Ruparelia
body: Hello,

We've had got around this by creating a Service Project.

The premise will be a ticket is logged in Service Project A and using Automation it will be moved to Work management project A.

We have a very specific requirement in that when the ticket moves to the work management project, the Approvers field needs to be updated automatically, HOWEVER it should be auto populated based on what is in the Department Field.

I have the automation working where a ticket is created in the Management board, but I cannot seem to get the Approvers field to auto update.

Any help would be great.
Status removed from Workflow still shows as Column in the Board
Asked by Henry Burkhardt:

Hi Community,

what I am getting wrong here? I have adjusted the Workflow of a Jira Business Projekt by adding new Statuses and removing the old Statuses. The workflow now is:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/182241iBAD0B0E5095DF8A3/image-size/large?v=v2&px=999 "image.png")

All Issues have been transferred to a matching new Status. The project has now the following specifications:

* only one Workflow for all (available) Issue Types
* Three Statuses (Eingang, Entwurf, Abgeschlossen)

Unfortunately the old Statuses remain in the Board!?![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/182236iF135F15B19D05341/image-size/large?v=v2&px=999 "image.png")

If I go to the Issues Modul, only the new Statuses are being offered. So there is really no issues in one of the old Statuses:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/182237i40F02B606F0EB20F/image-size/large?v=v2&px=999 "image.png")

Following the documentation here   
<https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/>  
the Board should always reflect the available Workflow Statuses.

Any suggestions what I missed?

Thank you in advance :)

Henry


Answers:
author: John Funk
body: Hi Henry,

This appears to be a bug as I am able to reproduce the same problem. You should report this to Atlassian here:

<https://support.atlassian.com/contact/#/>

comments: author: Henry Burkhardt
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)! I will do so...


Tags: board

project

status

workflow
Remove Unused Status/Column In JWM
Asked by Nathan Farrar:

I setup a **team-managed** JWM project (using the project management template).

The JWM project has some items that I'm selling. It's pretty basic.

I changed the "Task" issue type to "Sale." I added custom fields for that Issue Type. Everything good!

I then edited the workflow, and added three new status':

* "Ready to List" (sell)
* "Listed" (for sale)
* "Sold"

Then I deleted the "In Progress" and "Done" statuses.

When I go return my board, I see all six columns (including the "In Progress" and "Done"), even though there are only four present in the workflow.

I tried to get around this by deleting the new status' from the workflow - however when I delete them from the workflow, they still exist even though they are present on the workflow - and subsequently, now I have \*every\* status represented as a column in the project board and can't find anyway to delete them.

If I go back to the workflow and edit it, then go to add a new status, I see that the old status' which are no longer in the workflow are still present as part of the project, even though they aren't part of the workflow.

I was going to migrate the issues over to a new project and start over - however I believe all the custom field data will be lost in the process.

Kind of a nightmare. Any suggestions?


Answers:
author: John Funk
body: Hi Nathan,

This appears to be a bug as I can reproduce the same results. You should report this to Atlassian here:

<https://support.atlassian.com/contact/#/>


author: Curt Holley
body: My guess is, you need to replace the workflow scheme (just like you would for any Company Managed project).

Make sense?
Importing projects from excel
Asked by Daniel Mejia:

I'm currently working at a startup where all our projects were logged in an Excel spreadsheet, though it's increasing really fast and managing has become a challenge. I want to import the whole list of projects with all their features. Currently, it has more than 37 columns with data associated per project.


Answers:
author: Joshua Sneed Contegix
body: Hi Daniel,  
Create a project, [make fields](https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/) that correlate to the headers in the CSV, [add fields to screens](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-screens/), [import csv to project](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file)/ map headers to fields during import, ??, and profit. Cheers!


Tags: cloud

import
Customize key value for subtask
Asked by Jithesh:

Hi Team,

When I create an Task or a subtask, system automatically assign a Key.

for instance if my Project code is "ABC" then Key will be ABC-22 or ABC-34 etc.

I would like to know if i can customize they way key is generate for the subtaks.

Like if the Key for Task is ABC-34 then any subtask under the issue ABC-34 to be numbered as ABC-34-1 or ABC-34-a etc

This will visually help everyone in the team, to easily related to which Task the SubTask belongs to.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624) ,

keys are automatically managed by Jira based an internal counter (stored for each project into the database) and you're not able to update it in any way.

Fabio

comments: author: Jithesh
body: Thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)


author: Bastian Stehmann
body: Hi [@Jithesh](/t5/user/viewprofilepage/user-id/4684624) ,

Thats not possible, the issue ids are always counted continuously.

comments: author: Jithesh
body: Thanks [@Bastian Stehmann](/t5/user/viewprofilepage/user-id/1186496)


author: Tony Hungate
body: I understand this is how the software currently works, however, I completely understand the use case presented and have had very similar situations where this would come in very useful.   

How are feature requests submitted for JIRA?

comments: author: Nic Brough -Adaptavist-
body: You can go to <https://jira.atlassian.com/secure/CreateIssue!default.jspa>

But in this case, I would not bother.

Atlassian are not going to spend years rewriting Jira to support a different way of keying sub-tasks, as there's no benefit in doing it. They'd also have to impose that change on their partners who have written apps for Jira.

The main reason for wanting this to make it a bit more obvious that the sub-task is part of a bigger issue. Jira already displays the parent key in most places where the information that "this issue is part of that one" is useful, and they're improving on that. They're also moving to make nesting issues more clear with only one place to look at the relationship (rather than the current three different Initiative contains Epic, Epic contains Issue, Issue is split into sub-tasks)


Tags: cloud
In the user Profile is it possible to custom fields such as qualifications/ skills/ salary?
Asked by Paul Rhodes:

We want to use Jira workforce management to help manage our resource capability and quickly assign work to people with the right skills and qualifications to the job needed.


Answers:
author: John Funk
body: Hi Paul - Welcome to the the Atlassian Community!

Sure - I would create a new Jira Work Management project and then create a card/issue for each resource/person. Then I would create custom fields for those things you want to track, and populate them for each person.

Then you can run reports to see the skills and qualifications.


author: Mikael Sandberg
body: Hi [@Paul Rhodes](/t5/user/viewprofilepage/user-id/4743551),

Welcome to Atlassian Community!

You can either use the legacy user properties to do this that you can access when going to the user profile. Just be aware that due to GDPR this may go away in the future. Your other option is to use the new [user properties](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-properties/#api-group-user-properties) that is only available via REST API. The new properties should be available in automations according to the [smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/#Entity-Properties) associated with a user.


Tags: cloud