youngmon/atlassian-qna huggingface dataset:
Existing Confluence member cannot join from his invitation. How do I add him to my Spaces/pages
Asked by Hi! Tech:

An existing Confluence member from another domain cannot join from his invitation. He receives an error message. How do I add him to my Spaces/pages?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Hi! Tech](/t5/user/viewprofilepage/user-id/1256593) what is the error message he is seeing?

comments: author: Hi! Tech
body: ![Screenshot 2023-07-03 at 2.11.08 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/266415iC8393C6034479566/image-dimensions/294x373?v=v2 "Screenshot 2023-07-03 at 2.11.08 PM.png")


author: Hi! Tech
body: Im not the admin for this end-user within Okta. My team manages access via OneLogin, where he has been provisioned using his email.

I have an alternative workaround which would require me to create a GIPHY email for him, but was hoping that could be worked around an alternative way.


Tags: cloud

jira

jira-software

jira-software-cloud
Create a custom page version of the "Pages" style page format
Asked by Tony O_Donnell:

How can I create a "Pages" style page with a format like this (I can use labels to include the pages I am interested in)

thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Tony O_Donnell](/t5/user/viewprofilepage/user-id/5245656) and welcome,

first of all you missed to attach a screenshot of your page. Btw, you can create your own template (<https://support.atlassian.com/confluence-cloud/docs/create-a-template/>)

Hope this helps,

Fabio


Tags: cloud

confluence-cloud
Uploading a video it is displayed as thumbnail instead of full width
Asked by Matias:

Since this morning, when I upload a video in a Confluence article, it is displayed as thumbnail but last time I did this it was displayed adjusting to fit the full width of the page.

Did anything change recently? Is there a way to display it as it a full width again?

I've been uploading videos for two years and it suddenly changed today.

Last time I uploaded a video without observing this issue was about a month ago.


Answers:
author: Brant Schroeder
body: [@Matias](/t5/user/viewprofilepage/user-id/5258803) welcome to the Atlassian community

Can you share a screenshot of the issue?


Tags: cloud

confluence-cloud
How to access the whole log for code written on scriptrunner for confluence
Asked by Mouna Hammoudi:

I am writing code on scriptrunner for confluence to retrieve some information about the pages in one space. I am logging some information but the log exceeds 300\[!\[enter image description here\]\[1\]\]\[1\] lines

<br />

\[1\]: <https://i.stack.imgur.com/Smk4H.png>

How can I access the full log showing all of the information being a confluence admin?

Here is the code that I am using below:

```
import com.atlassian.confluence.links.OutgoingLink
import com.atlassian.confluence.pages.Page
import com.atlassian.confluence.pages.PageManager
import com.atlassian.confluence.spaces.Space
import com.atlassian.confluence.spaces.SpaceManager
import com.atlassian.sal.api.component.ComponentLocator
import org.apache.log4j.Logger
import com.atlassian.confluence.user.UserAccessor
import com.atlassian.sal.api.user.UserKey

SpaceManager spaceManager = ComponentLocator.getComponent(SpaceManager)
PageManager pageManager = ComponentLocator.getComponent(PageManager)
UserAccessor userAccessor = ComponentLocator.getComponent(UserAccessor)

Space space = spaceManager.getSpace("IWIKI")


for (Page page : pageManager.getPages(space, true)) {
if(page.getCreator()==null){
log.warn(page.toString()+",null")
}
else{
String userID=page.getCreator().getName()
String fullName =userAccessor.getUserByKey(page.getCreator().getKey()).getFullName()
log.warn(page.toString()+","+userID+","+fullName+","+page.getLastModificationDate())

}


}
```


Answers:
author: Evgenii
body: Hi, [@Mouna Hammoudi](/t5/user/viewprofilepage/user-id/4688138)

I'll duplicate here my answer from your another post

```
/*
 * Created 2023.
 * @author Evgeniy Isaenkov
 * @github https://github.com/Udjin79/SRUtils
 */

import com.atlassian.confluence.pages.Page
import com.atlassian.confluence.pages.PageManager
import com.atlassian.confluence.spaces.Space
import com.atlassian.confluence.spaces.SpaceManager
import com.atlassian.sal.api.component.ComponentLocator
import com.atlassian.confluence.user.UserAccessor
import org.apache.logging.log4j.Logger
import org.apache.logging.log4j.LogManager

Logger logger = LogManager.getLogger("my.logger")

SpaceManager spaceManager = ComponentLocator.getComponent(SpaceManager)
PageManager pageManager = ComponentLocator.getComponent(PageManager)
UserAccessor userAccessor = ComponentLocator.getComponent(UserAccessor)
Space space = spaceManager.getSpace("IWIKI")
String outLog = ""

for (Page page : pageManager.getPages(space, true)) {
   if (page.getCreator() == null) {
      outLog += "${page.toString()} is null\n"
   } else {
      String userID = page.getCreator().getName()
      String fullName = userAccessor.getUserByKey(page.getCreator().getKey()).getFullName()
      outLog =+ "${page.toString()}, ${userID}, ${fullName}, ${page.getLastModificationDate()}\n"
   }
}

logger.warn(outLog)
```


Tags: confluence-server

server
Is it possible to deactivate notifications of pages's modifications for a SPACE ?
Asked by Christophe Hua:

Hi, some guest user are receiving a notification at each page's modification.

Is it possible to disable it for an entire SPACE or each account must configure it ?

Thank you for your help.


Answers:
author: Alexander Pappert
body: they just need to open the page and unwatch it

comments: author: Christophe Hua
body: Thank you!


Tags: cloud

confluence-cloud
how to return deleted list in trello?
Asked by IT Support:

i've accidentally delete my list job in trello, how to return that?


Answers:
author: Meghashrita Kashyap
body: Hi [@Yuda Putra IT](/t5/user/viewprofilepage/user-id/5062076)

Lists cannot be permanently deleted from the original board. Looks like you have archived the list.

The below article provides you with the steps to unarchive a list.

<https://support.atlassian.com/trello/docs/archiving-lists-deleting-lists/>

Hope this helps!

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello
Deactivated members blocked from being a guest
Asked by Sherry Goodchild:

Hi,

We have deactivated a few members on our premium account however we would want them to still be able to be added to trello boards as a "Guest".

As they are deactivated they are not able to do this as it asks them to log in - which tehy are unable to.

Does anyone know how to help with this?

Thanks

Sherry


Answers:
author: Meghashrita Kashyap
body: Hi [@Sherry Goodchild](/t5/user/viewprofilepage/user-id/4191424)

I see the users are deactivated and hence you are unable to add them to the boards directly as members.

I would suggest you reactivate the user first, to do so you can refer to the below article

<https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/>

Once the account is reactivated you can remove them from the workspace and then add them as guests.

<https://support.atlassian.com/trello/docs/board-guests/>

Hope this helps!

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello
Is it possible to limitate some workspace members to view boards but not be able to change anything.
Asked by Efekan Ba?:

The thing is we want all workspace members to be able to view all boards (projects) that continue. However, we only want to just assigned people to change their respective boards. Is it possible to make it in Trello?


Answers:
author: Sagar Rao
body: Hello!

Welcome To Trello Community!

Yes! We can set all the boards to "Workspace Visibile" and then go to "Settings" on each of the boards to uncheck "Allow Workspace Members To Edit And Join" so that members can only view the board but not join or make any edits.

Existing Members or Admins will need to add users to the board in order to allow them to make changes on the Board.

Here are the instructions -

* Change Visibility On The Board - <https://support.atlassian.com/trello/docs/changing-the-visibility-of-a-board/>
* Change Settings On The Board - <https://support.atlassian.com/trello/docs/the-board-menu/> Go To Settings, scroll down to find "Allow Workspace Members To Edit And Join" and uncheck.

This has to be done on each of the boards. Hope this helps!

comments: author: Efekan Ba?
body: Thank you very much!
No email notifications from Trello
Asked by Kat Lin:

I can't get email notifications to work despite changing the settings to "Instant". All users on the board are signed up using our organisation's email domain. I am able to receive the test notification, which would indicate it's not related to our email firewall. I had no issues at my old company, so I can't work out what the issue is.


Answers:
author: Meghashrita Kashyap
body: Hi [@Kat Lin](/t5/user/viewprofilepage/user-id/5061831)

I just had a check on our email logs and see a bounce after delivery with the status "engagement".

I checked and could not see any blocks on the email from our end.

Could you please check your spam folder to see if the message may have ended up there? If it's not in your spam folder, you may need to contact your network administrators to see if the mail message is being blocked at the network level.

For more details, check out our article on not receiving confirmation emails or password reset emails: <https://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails>

We'd also suggest reaching out to the person who manages your email server and asking them if it's possible to add Trello's dedicated IP addresses:

\* 192.174.81.100

\* 192.174.81.108

\* 192.174.81.111

\* 192.174.81.122

\* 192.174.81.123

\* 192.174.81.99

Only emails coming from Trello will be sent from them.

Please let us know if you have any other questions---we'll be happy to help.

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello
Account
Asked by Zoja Antuchevic:

Hello,

i created account wrongly, and i can't not delete it now, can you please help me to delete it: i made mistake in email address, what why it doesn't work).

I don't need this wrong account, because i have normal/correct account already.

Thank you,

Zoja


Answers:
author: Meghashrita Kashyap
body: Hi [@Zoja Antuchevic](/t5/user/viewprofilepage/user-id/5061810)

I see that you have created an account with an email that doesn't exist because of which you are unable to go ahead and verify the account and delete it.

For security reasons, we're unable to delete any user data from our end.

However, since the email with which the account was created is wrong and does not exist you can continue using the correct account without any issues as it will not cause any issues with your existing account.

Do let us know in case you have any queries

Cheers,   
Meghashrita Kashyap  
Atlassian Support - Trello
Automate due date from pipedrive deals activity
Asked by Veikka H?nnik?inen:

Hi!

Is it possible to automate Trello to make due date from an activity made in Pipedrive deals as shown on the image.

![Trello Duea date automation problem.png](/t5/image/serverpage/image-id/222319i9233222475ABD65E/image-size/large?v=v2&px=999 "Trello Duea date automation problem.png")


Answers:
author: Veikka H?nnik?inen
body: Or is there a better way to do it?

For example Pipedrive activies create automatically Google Calendar event. Can those events be synced automaticly to cards so butler can create automated due date from that?


Tags: automation

pipedrive
Leave Board that hasn?t been closed but doesn?t give you options to leave
Asked by Marianna Ros Gudmundsdottir:

I have a board under my personal boards that I was added to years ago. I can't seem to leave it

I am in no contact with the creators of that board anymore so I can't ask them to assist me here.   

<br />

tried going to that site where you try to leave a closed board but that one doesn't seem to be closed ?????

how can I leave or remove this board from my TRELLO?


Answers:
author: Rafael Dill
body: Hi Marianna, welcome to the community! Please, use this tutorial as your guide on [how to leave a board](https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/) and if something wrong happens, let us know, ok?

comments: author: Cherry Fields
body: I went to this instruction, but my menu options don't match and there is no "Leave Board" option when I get to the place where the "close board" is greyed out.
?? ???? ???????????? ????????, ??????? ???????? ?????? 3 ???????
Asked by ???????? ????:

??? ?????? ????? ????????, ??????? ??? ?? ?????, ? ??????? ?????? "??????????????", ?? ??????? ????????? ????? ?? ?????. ??????????, ??????????, ??? ?????? ????????? ![2022-10-25_10-44-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/222312i1E6FB6B7EC84DE14/image-size/large?v=v2&px=999 "2022-10-25_10-44-50.png")


Answers:
author: Suzie M
body: Hey there! Welcome to the Community.

Hmm, sounds like you're experiencing a bug. I've raised this as a ticket with Trello Support on your behalf. The ticket is TRELLO-136721, you should have received an email confirmation about this. You'll receive an email once one of our engineers starts investigating! Thanks for your patience.
How did one company deactivate an account for an account not attached to that company?
Asked by Estacia Nikesasa:

I use Trello for different companies I work with, using email addresses associated with that company to keep everything clean. How is it that Company A was able to delete my account for Company B? The email addresses are not even the same?


Answers:
author: carlosughini
body: Hi Estacia,

Welcome to the community!

I can guarantee that the company A cannot delete the company B email.

You have two possibilities, or you own your Atlassian Account, or the company owns it by having Atlassian Access:
> Domain verification is the process by which an organization admin can begin centrally managing all of the Atlassian accounts that utilize the company's domain. Administrators that can edit their domain's DNS or HTTPS settings can verify their company's domain with Access.

That being said, I strongly recommend checking your account that was deleted (let's say company B account), and then ask for some organization admin to check the organization audit log and confirm how the account was deleted.

Please proceed as mentioned above and let me know how it goes.

Kind regards,

Carlos
Ocultar actividades en el tablero al p?blico
Asked by Natalia Castro:

Quisiera saber si es posible ocultar las actividades en las tarjetas y en la secci?n actividad. Necesitar?amos que eso fuera privado.

En lo posible que no sea con add-ons o extensiones para Chrome.

?Hay alg?n power-up que lo haga?

Muchas gracias.


Answers:
author: Alex W
body: Hey [@Natalia Castro](/t5/user/viewprofilepage/user-id/5061593) - welcome to the Community!

There's no way to hide the activity logs on a board or card, except when you click 'Hide details' on a card to hide its activity and only show comments. Can I ask why you want to hide this info? From there, I can have some more context and see if this is a feature request we can add to our backlog.

comments: author: Natalia Castro
body: Hi, Alex. Thanks for your response.

We are using a private board at my work but we need to make it public. We are organizing an event and that's why we need to share it with the audience but it's not necessary fot them to see all the intern movements we made in the process (the activity that is shown). So we are interested in hidding the activity.

Please let me know if this isn't clear.

Kind regards.

Natalia.


author: Alex W
body: Hi [@Natalia Castro](/t5/user/viewprofilepage/user-id/5061593) - as I said previously, unfortunately there's no way to hide the activity logs.


author: Natalia Castro
body: Thank you, Alex! Hope this feautre will be available soon.
Un compa?ero elimino el espacio de trabajo, y nos desaparecieron todos los tableros, como podemos re
Asked by Marcos Quero:

El cambio su usuario y al hacerlo no sabe como desaparecio el espacio de trabajo por completo con todos los tableros dentro.

hay forma de recuperarlos?


Answers:
author: Rafael Dill
body: Hi Marcos, welcome to the community! Yes, if the Workspace was deleted (which seems the case), all the boards were closed. Closed boards can be reopened by their admins and you can take a look at how to reopen a board here - <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>  

if there's some information missing, please raise a ticket with us and we can take a further look at your case - <https://trello.com/contact#/>


Tags: cloud
Is there a way to track time from the app? I am trying to track time when I?m the field.
Asked by Angela Anders:

Is there a way to track time from the app? I am trying to track time when I'm the field.


Answers:
author: Violetta Chernobuk
body: Hi [@Angela Anders](/t5/user/viewprofilepage/user-id/5034775)   

It's Violetta from Planyway:)

[Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity) provides all you need for time tracking. When the app is added, you'll see time tracking field inside a Trello card to record time entries. Then, you may go to the app to record time there, view the report and export data as an Excel file. Tracking time on your mobile phone is also available:)

comments: author: Angela Anders
body: Thanks. But I can't get it to work. Is there a way to do a search of Trello developed power ups? Drop box is visible on app - can't figure out


author: Angela Anders
body: how do I track on mobile phone? I am in trello card but dont see timer


author: Violetta Chernobuk
body: Hi [@Angela Anders](/t5/user/viewprofilepage/user-id/5034775) ,

After the power-up is added you'll get the button on the top:

![?????? ?????? 2022-10-27 082734.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/222791i580E388605BA8DE7/image-size/large?v=v2&px=999 "?????? ?????? 2022-10-27 082734.jpg")  

After you onboard in Planyway, you'll get time tracking inside Trello cards as well:

![?????? ?????? 2022-10-27 082859.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/222792i96EB6ECB603A3EFB/image-size/large?v=v2&px=999 "?????? ?????? 2022-10-27 082859.jpg")

Time tracking will be added to the mobile app by the next week.   
Now, it's only in web.


author: Rodolfo Moreira
body: G'day, Angela! I hope you're doing well.

This feature is not natively supported within Trello, you can find a good number of third-party offerings to help with time tracking in our Power-Up and Integration directories:

[Time tracking Power-Ups](https://trello.com/power-ups/search?q=time%20tracking)  
[Time tracking Integrations](https://trello.com/integrations#/time%20tracking)

Please let us know if you have any other questions or concerns; we'd be happy to help.

comments: author: Angela Anders
body: But those can or can't be seen on app?


author: Rodolfo Moreira
body: Hi Angela, the feature is not natively available, but you can give it a try to some Power-Ups, like the one mentioned by Violetta above.
Is there any way to restore a permanently deleted board?
Asked by Vicki Williams:

I didn't realize what I was doing and deleted a board accidentally.

I'm mortified because the board had months of work stored.

Is there any way to restore it?


Answers:
author: Luciana Munhoz
body: Hi Vicki! Welcome to the Community!  

I'm sorry to hear about that! Board deletion is permanent and can't be restored. That's why Trello has the option to close a board to avoid accidental deletion. Closing a board is similar to archiving a card. A closing board can be restored.  

In order to delete a board, you'll need to close the board first. Hopefully, maybe you just have your board closed.  

Please check this article to see if may just close your board: <https://support.atlassian.com/trello/docs/closing-a-board/>

And here an step by step to reopen it if that is the case: <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

comments: author: Vicki Williams
body: Thank you very much; it was just closed.


author: Alex Koxaras _Relational_
body: Hi [@Vicki Williams](/t5/user/viewprofilepage/user-id/5061322) and welcome to the community,

Did you check on Closed Boards?

comments: author: Vicki Williams
body: Thank you! I had closed it and have recovered it.


author: Alex Koxaras _Relational_
body: [@Vicki Williams](/t5/user/viewprofilepage/user-id/5061322) kindly then mark our answers as accepted, in order to help other in the community. Thank you!
Upload Emoji SVG Error ?
Asked by Kfir Darshani:

Seems like there is a bug both on the website and on the native windows app when trying to upload an Emoji probably because it is an SVG.  

Does anyone have this problem too?  


Answers:
author: Rodolfo Moreira
body: Hi, Kfir!

Thanks for sharing this bug with us, I've tested it and found that SVG images seem not to be working within Trello, I'm informing our developers about it, meanwhile, you could use other formats if you want, such as altering the SVG format to one that is compatible with our product. (ie: jpg)
Know reactions by other users in mobile app
Asked by Roberto Turturro:

Hello everyone,

is there a way, on the mobile app, of being able to know the reactions added by users to a comment? If I click on a reaction, I add my own reaction of that kind...

Thank you.

Rob


Answers:
author: Roberto Turturro
body: Ok, I just noticed that you simply have to long-press on the reactions to get the list of members.

Thank you anyway.

Rob


author: Rodolfo Moreira
body: Hi [@Roberto Turturro](/t5/user/viewprofilepage/user-id/5061106)

Welcome to the Atlassian community. We're glad to see you were able to find your answer, thanks for sharing your findings, this topic may be useful for other users in the future.

Have a great day ahead. :)


Tags: android
I can not find my boards and workspaces
Asked by Tanya Kryva:

I am using Trello for work and personal needs. I have two accounts which are bound to different emails. From last week I can not find my personal boards, and I have noticed that my nickname changed.


Answers:
author: Bernardo Botella
body: Hello, I'm having same issue. Worse. From my mobile app I can still see my personal boards, but if I log with the same user (now is also an enterprise account) I don't see not professional not personals. Can you please help?
?????????????????
Asked by ????:

???????????????

????????????????????????????

????????????????????


Answers:
author: K_ Tajima
body: Atlassian Community ??????????????????????

?????????????????????????????????????????????????????????????????????????

* [Trello ????????](https://support.atlassian.com/ja/trello/docs/receiving-trello-notifications/)

?????????????????????????????????????????????????????????????????????????????????????????????????????????????

* [????????????????](https://support.atlassian.com/ja/trello/docs/watching-cards-lists-and-boards/#Am-I-watching) \> ?????????????
How do I ensure members/guests do not see both selective workspaces as well as Boards
Asked by Abhi:

Hi Community,

I would like to create separate workspaces for each client( and separate boards within those workspaces).

I do not want any workspace member to to be able to even see another workspace name and board names.

i.e. A person assigned to a workspace and board can see only his workspace and board names...Nothing else on Trello at all.

I found a few articles but just couldn't find how to do this anywhere.

Help on this would be awesome! Thank you !


Answers:
author: Humashankar VJ
body: Hi [@Abhi](/t5/user/viewprofilepage/user-id/5060740)

Although there isn't a straightforward solution to completely mask workspace names within a single Trello account, we can explore creative workarounds to address this challenge.

This is an exciting puzzle to solve!

I'm curious, since this post is a bit outdated, have you discovered any effective solutions or strategies to tackle this issue?"

**Regards**