How to solve the problem that ?create from template? keeps circling around and cannot be loaded?
Asked by HaleyWong:

![20240920105835.png](https://community.atlassian.com/t5/image/serverpage/image-id/348296i915772A09EB150D4/image-size/large?v=v2&px=999 "20240920105835.png")

How to solve the problem that "create from template" keeps circling around and cannot be loaded?


Answers:
author: Robert Reiner _smartics_
body: If it is not only "create from template" and you have additional Page Blueprints installed and this is an issue whenever you launch the Page Wizard, there is probably an problem with one of the Page Blueprints. At least this is how the system tells me that I have an configuration error in the Blueprint ...  

If you have admin rights, you may disable the app with the additional Blueprints and see if it works. Maybe this app requires an update?  

It may be something completely different. It may be related with the Blueprint selected in the "create from Template" Macro. But whenever I see this on my server, it is any of one of the Blueprints installed on Confluence.  

You may also want to look into the Browser Console. Maybe there is an error with associated JavaScript Code of a Blueprint or there is something that gives a hint. And if there is nothing out of the ordinary in the Browser Console, you may want to have a look at the server log.   

Hope this helps to get you started to figure out, what the root cause of this issue is ...

comments: author: HaleyWong
body: Newly installed version without any plug-ins, deployed on other computers and the problem persists.


author: Robert Reiner _smartics_
body: Is your environment blocking network traffic? You would see this and similar issues in the Browser Console ...


author: HaleyWong
body: Everything works fine except for the "create from template" issue.


author: Fabio Racobaldo _Herzum_
body: Hi [@HaleyWong](/t5/user/viewprofilepage/user-id/2076645) ,

it seems that you are experiencing the following issue <https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html>

Hope this helps,

Fabio

comments: author: Fabio Racobaldo _Herzum_
body: Moreover please try to open developer ui in your browser and provide us information about some error at network side during a rest api call


author: HaleyWong
body: ![Clipboard_09-21-2024_04.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348495iB470E7A733E07D01/image-size/large?v=v2&px=999 "Clipboard_09-21-2024_04.jpg")

How can this situation be resolved?


author: HaleyWong
body: ![Clipboard_09-21-2024_03.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348494i559F5C3FB8F2D6A4/image-size/large?v=v2&px=999 "Clipboard_09-21-2024_03.jpg")

\[WRM\] \[handler\] Downloading resources (2) \['css!/s/3581cfebc4f47b8558b60173b4290bf3-CDN/-6r65h...etup=true\&theme.switcher=true\&user-logged-in=true', 'js!/s/cb9e3bddd5396f37b7cc33101ff27125-CDN/-6r65h3...etup=true\&theme.switcher=true\&user-logged-in=true'\] batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:20 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'call') at b.fn.confluenceSelect (batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:20:129) at A (batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:56:439) at h.openDialog (batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:63:1) at Array. (batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:3580:493) at i (batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58:25156) at Object.fireWith \[as resolveWith\] (batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58:25928) at batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58:28103 at batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:22:4949 b.fn.confluenceSelect @ batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:20 A @ batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:56 h.openDialog @ batch.js?build-number=9104\&healthcheck-resources=true\&hostenabled=true\&locale=en-US\&plugins.jquery.migrate.load.disabled=false\&tc-license-setup=true\&theme.switcher=true\&user-logged-in=true:63 (anonymous) @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:3580 i @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 fireWith @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 (anonymous) @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 (anonymous) @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:22 Promise.then r.done @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:22 L @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 when @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 Confluence.Blueprint.loadDialog @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:3580 (anonymous) @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:3581 dispatch @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 v.handle @ batch.js?locale=en-US\&plugins.jquery.migrate.load.disabled=false:58 89Unchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received


author: HaleyWong
body: I tried deploying on another computer and the problem is the same.


author: Shatakshi Mete
body: Hi [@HaleyWong](/t5/user/viewprofilepage/user-id/2076645)   

Here are a few things you can try to solve the issue:

1. **Clear Browser Cache:** Sometimes, clearing your browser's cache and cookies can help resolve loading issues. Try doing that and see if the template loads properly afterward.

2. **Disable Browser Extensions:** Certain browser extensions (like ad blockers) can interfere with Confluence. Try disabling them temporarily to see if that fixes the problem.

3. **Try a Different Browser or Incognito Mode:** Switching to a different browser or using Incognito/Private mode can help identify if the issue is browser-specific.

4. **Check Permissions:** Make sure you have the necessary permissions for creating pages using templates in that specific space.

5. **Contact Your Admin:** If none of the above works, there might be an issue with the Confluence instance or add-ons. In this case, reaching out to your Confluence admin might be helpful---they can check if there's a backend issue.

Hope one of these tips helps resolve the problem!

comments: author: HaleyWong
body: 1. cleared cache

2. Disabled all extensions

3. have tried different browsers

4. account is administrator privilege

5. I am the administrator

6. Newly installed version without any plug-ins, deployed on other computers and the problem persists.


author: HaleyWong
body: The latest version, after installing and entering the platform, this is the situation, did not do any settings, did not install any plug-ins.


Tags: confluence-data-center

confluence-server

data-center

server