youngmon/atlassian-qna huggingface dataset:
Getting issue when running supervisor on docker.
Asked by Guddu Khan:

Hi Support,

I am running supervisor on docker container. I have also run container in detached mode and I have tried multiple method to run supervisor in docker container. but, getting below error.

08-Jun-2018 10:50:13 2018-06-08 10:50:13,862 CRIT Set uid to user 0  
08-Jun-2018 10:50:13 2018-06-08 10:50:13,862 WARN Included extra file "/etc/supervisor/conf.d/supervisor.conf" during parsing  
08-Jun-2018 10:50:13 2018-06-08 10:50:13,862 WARN Included extra file "/etc/supervisor/conf.d/supervisord.conf" during parsing  
08-Jun-2018 10:50:13 2018-06-08 10:50:13,869 INFO RPC interface 'supervisor' initialized  
08-Jun-2018 10:50:13 2018-06-08 10:50:13,869 CRIT Server 'unix_http_server' running without any HTTP authentication checking  
08-Jun-2018 10:50:13 2018-06-08 10:50:13,870 INFO supervisord started with pid 1  
08-Jun-2018 10:50:14 2018-06-08 10:50:14,871 INFO spawned: 'nginx' with pid 7  
08-Jun-2018 10:50:14 2018-06-08 10:50:14,873 INFO spawned: 'php-fpm' with pid 8  
08-Jun-2018 10:50:14 2018-06-08 10:50:14,928 INFO exited: php-fpm (exit status 0; not expected)  
08-Jun-2018 10:50:15 2018-06-08 10:50:15,929 INFO success: nginx entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs)  
08-Jun-2018 10:50:15 2018-06-08 10:50:15,931 INFO spawned: 'php-fpm' with pid 27  
08-Jun-2018 10:50:15 2018-06-08 10:50:15,943 INFO exited: php-fpm (exit status 0; not expected)  
08-Jun-2018 10:50:17 2018-06-08 10:50:17,947 INFO spawned: 'php-fpm' with pid 40  
08-Jun-2018 10:50:17 2018-06-08 10:50:17,959 INFO exited: php-fpm (exit status 0; not expected)  
08-Jun-2018 10:50:20 2018-06-08 10:50:20,964 INFO spawned: 'php-fpm' with pid 53  
08-Jun-2018 10:50:20 2018-06-08 10:50:20,976 INFO exited: php-fpm (exit status 0; not expected)  
08-Jun-2018 10:50:21 2018-06-08 10:50:21,976 INFO gave up: php-fpm entered FATAL state, too many start retries too quickly.

Please suggest. Also, share a steps guide to setup docker deployment from bamboo to AWS ECS.

Thanks,

Guddu


Answers:
author: Gabriel Ribeiro
body: Hi Guddu,

I had a very similar issue some time ago trying to run PHP + Nginx using supervisor, I find out that I was missing some parameters while starting the php-fpm service, I used [this](https://gitlab.com/boxedcode/alpine-nginx-php-fpm) project as a reference to solve my issue.

Regarding deploying to AWS ECS, you can use the Bamboo docker task to push your images to your ECS registry. The folks from Utoolity have a very good step-by-step [here](https://utoolity.atlassian.net/wiki/spaces/UAAKB/pages/64225305/How+to+push+a+Docker+image+to+a+repository+in+your+Amazon+ECR+registry+with+the+Bamboo+Docker+task).

thanks
Unable to create Specs-based plans
Asked by Alan Raison:

I've been trying to experiement with bamboo specs but no plans ever get created. I am use Bmaboo Server 6.5.0 build 60509.

I have successfully connected Bamboo with my Bitbucket Server (v5.5.0).

I have a linked repository containing a file \`bamboo-specs/bamboo.yml\`.

I have enabled the linked repository for spec-scanning.

I have created a project, whose key matches that declared in the YAML spec, and given the repo specs permission in that project. (I also tried giving the repo permissions in all projects).

Should the plans be automatically created at this point? I can't see any log lines to determine whether scanning has taken place, let alone been successful or otherwise.

I have tried clicking "Create -\> Create Bamboo Specs" and choosing the project and linked repository. I see a message describing how to get started but then nothing changes - should I get feedback on the success of this?

There are no logs under the linked repository page's "spec status" tab.

I am not a Bitbucket admin, though I can get the admin to perform tasks on my behalf. The Bitbucket admin is an admin in Bamboo and was able to create the app link.

Have I followed the process correctly? Am I missing anything?

My spec file looks similar to this:

\`\`\`yaml

project:

key: BASE

plan:

key: MAVEN

name: Custom Maven

stages:

# Set up one Job per base image type

- jobs:

- scripts:

- docker build \\

-f 3-jdk-8/Dockerfile \\

-t repo-address/maven:3-jdk-8-${bamboo_planKey}-${bamboo_buildNumber} \\

-t repo-address/maven:3-jdk-8 \\

.

\`\`\`


Answers:
author: Alan Raison
body: It seems to have been an issue with the application link; although the Bamboo to Bitbucket connection was OK, the reverse connection was not (though there was no indication of this from within Bamboo). Once this was fixed, my plans were successfully created.


author: Omar Herrera
body: Hi [@Alan Raison](/t5/user/viewprofilepage/user-id/107765) check this similiar question [on this thread](https://community.atlassian.com/t5/Bamboo-questions/Bamboo-specs-Enabling-scan-for-bamboo-specs-disables-pushtrigger/qaq-p/740264#M17615)


Tags: spec
How do I configure a deployment to pause and ask for a user input whether to deploy to production?
Asked by sugendh:

Once deployment is completed to Dev \& QA, before deploying to production the build plan should ask for user approval. We have this option in Jenkins pipeline, how can we do it it bamboo build plan? Is this possible to do?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: It is not the same but you can create multiple environments in Bamboo - Dev, QA, Prod etc. You can then set up Dev, QA etc to be deployed automatically but set up Prod without any triggers. You will have to manually promote to Prod, when ready.

There is no approve that triggers the deployment but there is an option to Approve or reject the deployments done. So, you can have a workflow where the testing team marks the deploy to QA as approved and the deployment to Prod is done only after that.

It may not get you all that you need though. See <https://jira.atlassian.com/browse/BAM-13356> for more details on the deployment workflows pending implementation.

comments: author: Miguel Vargas
body: Hi [@Jobin Kuruvilla \[Adaptavist\]](/t5/user/viewprofilepage/user-id/781455) you sed "There is no approve that triggers the deployment but there is an option to Approve or reject the deployments done. So, you can have a workflow where the testing team marks the deploy to QA as approved and the deployment to Prod is done only after that", Can you tell us, how to do that?
Is there a way to integrate Bamboo with an automation tool?
Asked by Nikhil Boinpally:

c


Answers:
author: Steffen Opel _Utoolity_
body: Can you elaborate what you mean with 'automation tool'?

For example, what do you want to automate, Bamboo itself, other Atlassian apps, or external systems? And what kind of automation tooling do you have in mind?

comments: author: Nikhil Boinpally
body: I meant to say automation testing tool like selenium. We have a custom automation testing tool in our organization called AccelQ. I would like to setup Bamboo in such a way that when a build is run successfully, Bamboo automatically deploys that build into a testing environment and also triggers AccelQ to kick off automated tests.

Now I understand that we need a custom plugin for that. What are your thoughts on this? And if you can, can you describe the plugin's functionality?


Tags: app

automation

deployment

integration

selenium

test
How do I select a Bamboo Remote Agent with Bamboo Specs
Asked by Paul:

I have had a query from one of our users who has started using Java Specs in Bamboo. When creating a 'spec' for deployment he wants to be able to select a remote agent but can't see a way of doing this. Is this possible?

Many Thanks

Paul.


Answers:
author: Gabriel Ribeiro
body: Hi Paul,

One possibility is to add a [custom capability](https://confluence.atlassian.com/bamboo/defining-a-new-custom-capability-289277149.html) to your agents and then set this capability as a [job requirement](https://confluence.atlassian.com/bamboo/configuring-a-job-s-requirements-289277064.html).

For example, I've added a custom capability called **agent**with the value "agent1" to one of my agents and in my specs code I defined this capability as a job requirement:

```
?public Plan plan() {
       final Plan plan = new Plan(new Project()
               .key(new BambooKey("PROJ"))
               .name("PROJECT"),
                "PLANTEST",
           new BambooKey("PTES"))
           .stages(new Stage("Default Stage")
           .jobs(new Job("Default Job",
                   new BambooKey("JOB1"))
                   .requirements(new Requirement("agent")
                            .matchValue("agent1")
                            .matchType(Requirement.MatchType.EQUALS))));
       return plan;
 }
```

You can do the same thing for deployment projects.

Is this a feasible solution for you?

thanks

comments: author: Paul
body: Hi Gabriel, Many thanks for your reply, I am waiting to hear back from the user. I will get back to you as soon as I hear from them.

Kind regards

Paul


author: Paul
body: Hi Gabriel,

Just heard back and your solution worked. Thank you for your help it is very much appreciated.

kind regards

Paul
How to add deployment environment in Bamboo deploy plans using Bamboo rest API 6.3.1
Asked by Javatn38:

How to Add deployment environment to Bamboo deploy plan using Bamboo Rest API Bamboo version 6.3.1


Answers:
author: Steffen Opel _Utoolity_
body: Unfortunately deployment environments can still not be created or edited via the REST API. Please watch and vote on the following issue to raise Atlassian's priority regarding this notable and long standing gap (the current low vote count is a bit misleading, insofar there have been related issues before that got resolved as a 'Duplicate' due to sloppy issue triage):

* [Rest API for editing and creating deploy environment (BAM-17999)](https://jira.atlassian.com/browse/BAM-17999)

As a workaround, you might want to check into using [Bamboo Specs](https://confluence.atlassian.com/bamboo/bamboo-specs-894743906.html) nstead, which support [deployment projects](https://docs.atlassian.com/bamboo-specs-docs/latest/specs-java.html#deployment-projects) and [environments](https://docs.atlassian.com/bamboo-specs-docs/latest/specs-java.html#environments) in its [Java](https://docs.atlassian.com/bamboo-specs-docs/latest/) flavor.,


Tags: bamboo-administration
Generating Tabular view of Requests in Service Desk Projects for Customers
Asked by Ashwin:

We are evaluating Atlassian Service Desk before subscribing to see if it satisfies all our Business needs. I am using Labels extensively. We identify the stage of the Project based on the entry in the label of each Request - Pre-Discovery, Discovery, Implementation, Deployment, Post-Deployment. Under each of these Requests we create different activities my Team is doing. It would be really fruitful if I can show the Tabular view to my clients. I know there is a way we can generate the Tabular view by writing the JQL. Can someone please tell me if there is a way for us to share this with Customers? Be nice if you can enhance the view that opens when we click on the "Requests" in the top right corner.


Answers:
author: Elitsa Velikova _Nemetschek Bulgaria_
body: Hi [@Ashwin](/t5/user/viewprofilepage/user-id/5464082) ,

The standard issue search is quite limited.

You can check our app [Advanced Portal Reports.](https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?hosting=cloud&tab=overview) You can use it to show your customers on the portal a table report where they can see, search, filter and export all their Jira Service Management tickets with a very simple UI. In this report, you can show them many details about their tickets from Jira: custom fields, labels, SLAs, etc.

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa


Tags: cloud

customer-portal

jira-service-management

jira-service-management-cloud
Schemes conflict to create an objet
Asked by Lo?c Daminet:

I'm trying to create an object using /object/create from the Assets REST API. However, if two object schemes have the same objectTypeAttributeId for an object, this is problematic. Indeed, in my case, it tries to create an object in the other object scheme than the one where I want to create an object, which gives me a bad request

I haven't found a way to specify the object scheme in which I want to create the object. How do I fix this?


Answers:
author: Lo?c Daminet
body: This is an error from me, my bad


Tags: cloud

jira-service-management

jira-service-management-cloud
Adding a custom field for approvers with a specific list of users
Asked by Yair:

Hi all

I want to create an approvers field in a service request . I only want a specific list of users to be the approvers.

I want the approver step in the workflow to only send the approval request to the approver selected.

However I am not able to add this in the approver step. It forces me to send the request to everyone in the group I associated with the custom user picker.

Any ideas?

![Screenshot 2024-03-28 at 12.58.07.png](/t5/image/serverpage/image-id/315082i2A2BE4C309C355F4/image-size/large?v=v2&px=999 "Screenshot 2024-03-28 at 12.58.07.png")


Answers:
author: Patrick Tripodi
body: Hi Yair,   

In the screenshot, the custom field needs to be created as a multi-user picker, so you can add multiple approvers but only 1 approver is needed to approve.   

Since I assume Test approver is a single user picker, you would just change the dropdown to Everyone, since this will just send to the single person selected. This is assuming its a single-user picker.   

If not, please tell me what you have Test approver selected as?   

I would be using single user picker and then filtering the results to the group you want, so only those members will show up to be chosen as the approver   

![SCR-20240330-nhry.png](https://community.atlassian.com/t5/image/serverpage/image-id/315396i75100474F7E89555/image-dimensions/257x239?v=v2 "SCR-20240330-nhry.png")  
Cheers,   

Patrick Tripodi  
GLiNTECH  

<br />


Tags: cloud

jira-service-management

jira-service-management-cloud
Asset Rest API, updating an object
Asked by Oliver Wood:

Looking at the api it appears that its impossible to do a update on specific attributes,

It appears that the only option is to send the whole object each time with all the attribute data.

Is there any concept of a patch method where i can just send attributes that have changed rather than everything.

It seems like a pretty standard method to support.


Answers:
author: David Bakkers
body: Hello [@Oliver Wood](/t5/user/viewprofilepage/user-id/3065587)

You didn't say which specific Asset REST API endpoint you are referring to, or the method you are using with it.

Can I take a wild guess and assume you're talking about the [Put object](https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-id-put) endpoint? If so, then no, you can't update / patch specific attributes of an object if they have changed, you must over-write the whole object and*all* the attributes.

If you search the Jira Service Management feature requests for '[update asset](https://jira.atlassian.com/browse/JSDCLOUD-11392?filter=98705&jql=project%20%3D%20JSDCLOUD%20AND%20issuetype%20%3D%20Suggestion%20AND%20resolution%20%3D%20Unresolved%20AND%20text%20~%20%22update%20asset%22)' you will find all the requests to add that functionality.

comments: author: Oliver Wood
body: Thanks David for confirming this


Tags: cloud

jira-service-management

jira-service-management-cloud

rest-api
How to search portal account
Asked by Takak Ohashi:

Hello,

There was a menu to go and see the portal account from "Settings" -\> "User Management". However, recently it looks JIRA has up-versioned and this cannot be seen in "User Management". Anyone can tell how to get there? I'm JIRA admin user.

Thank you,

Takaki Ohashi


Answers:
author: Patrick Tripodi
body: Hi Takak,

<br />

To see the portal-only customers in the new Admin UI, you need to first click on Products in the top bar - then select the site on the left side menu - and then you will see portal-only customers on the left side menu.   

Cheers,  

Patrick Tripodi  
GLiNTECH

![SCR-20240328-raxq.png](https://community.atlassian.com/t5/image/serverpage/image-id/315058iAE90564BA542517F/image-dimensions/492x358?v=v2 "SCR-20240328-raxq.png")![SCR-20240328-rbpa.png](https://community.atlassian.com/t5/image/serverpage/image-id/315059i9F9EB81794E1F96B/image-dimensions/229x673?v=v2 "SCR-20240328-rbpa.png")  

<br />


Tags: cloud

jira-service-management

jira-service-management-cloud
Knowledge base articles are not visible when referenced in Jira
Asked by Craig Duffy:

When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work.

It seems like everything is linked correctly, and the permissions to the knowledge base appear to be set correctly, so not sure what is going on

![Screenshot 2024-03-25 at 2.58.42?PM.png](/t5/image/serverpage/image-id/314986i36B55A1CB5EC7D7A/image-size/large?v=v2&px=999 "Screenshot 2024-03-25 at 2.58.42?PM.png")

![Screenshot 2024-03-25 at 3.12.23?PM.png](/t5/image/serverpage/image-id/314987i15E5A61859AE6C3E/image-size/large?v=v2&px=999 "Screenshot 2024-03-25 at 3.12.23?PM.png")


Answers:
author: Dan Breyen
body: Hi Craig, when you say it's added to a Jira issue, is that adding it to a ticket in your JSM Project or another Jira project? If you paste the link in your browser window, is it loading the article in your Portal? There are two different types of links, one that would go through the portal, and then one that would go through the Confluence site. Could you let use know how your using the links? If you're sharing the Knowledge Base Article as a KB article added to the Comment of a JSM ticket, is it working that way?

Hope that helps.


Tags: data-center

jira-service-management

jira-service-management-data-center

knowledge-base
availability or creation of smart field "issue.AiSummary" for automation notifications
Asked by Simone Rancarani:

Hi!  
I'm creating some automation rules that send a notification to a DL when an issue is reassigned to a different team  
Teams have requested to implement the ai summary in the e-mail itself to speed up the prioritization of requests on their side (eg picking one up instead of the other) and for better first look clarity of what's going on with a specific issue.  

I know there is a similar thing in Confluence at the moment where AI can create an AI Summary \& Action Items Smart Values ([? New AI Summary \& Action Items Smart Values and ... - Atlassian Community](https://community.atlassian.com/t5/Confluence-articles/New-AI-Summary-amp-Action-Items-Smart-Values-and-Templates-in/ba-p/2559766))  

Is there something similar that I can use in JSM for this? Or is it in somewhere in the roadmap?  


Answers:
author: Ste Wright
body: Hi [@Simone Rancarani](/t5/user/viewprofilepage/user-id/5425867)

You can summarise the activity within a ticket - see instructions here: <https://support.atlassian.com/jira-service-management-cloud/docs/summarize-an-issues-comments-using-atlassian-intelligence/>

But as far as I know, you can't add this to a comment or field, nor refer to it in an automation rule.

You could make a feature request for this though? You can do that from here - <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

smart-value
Automating message sent to external parties
Asked by ZY:

Hello, I'm trying to automate email sending to external parties and receive document back from them. However I don't want them seeing any internal communication we're having in the ticket or any updates to the ticket. I know we can do this via changing workflows and notifications however there are other limitations to that. Any other suggestions?


Answers:
author: Melo
body: Hi [@ZY](/t5/user/viewprofilepage/user-id/5463727), welcome to the community!  

To adjust email communications for external parties without sharing internal updates, it's wise to customize your customer notifications. Here's a quick guide on how to do it within your project settings:

1. Navigate to your Jira Service Management project.
2. Go to Project Settings (usually found at the bottom left of your project page).
3. Look for the Notifications section.
4. In Notifications, you'll find Customer Notifications.
5. Here, you can review and modify the notifications sent out to customers. This means you can disable any alerts that might share too much information or are unnecessary for external parties.

More information about customer notifications: <https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/>

Utilizing the internal comments feature in Jira Service Management is an effective strategy for internal communications. This ensures that your team's discussions remain confidential and aren't visible to external parties.

I hope this helps.

Cheers,   

Melo

comments: author: ZY
body: Worked. Thanks Melo!


Tags: cloud

jira-service-management

jira-service-management-cloud
Can I create cascading dropdowns for portal groups & request types in the customer portal in Jira?
Asked by racheal_wingo:

Can I create cascading dropdowns for portal groups \& request types in the customer portal in Jira?

Instead of the large rectangle options you see, we would like to view one drop down that allows you select a portal group where once your selection is made the next drop down with all the request types is available. Once your portal group and request type are chosen from the drop downs we plan to have a series of drop downs and text fields for more details to report on.


Answers:
author: Ste Wright
body: Hi [@racheal_wingo](/t5/user/viewprofilepage/user-id/5463722)

Just to confirm, you want to modify how the Groups/Request Types show on the help portal?

If yes - this isn't possible to customise natively.

---

You might be able to find more customisation options on an App? Check out Apps such as...

* [Refined for Jira Service Management Cloud](https://marketplace.atlassian.com/apps/1218481/refined-for-jira-service-management-cloud?hosting=cloud&tab=overview)
* [Theme Extension for Jira Service Management](https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview)
* ...or another App from the [Marketplace](https://marketplace.atlassian.com/)

You could potentially contact these App vendors and see if they can help create this!

Ste


author: Patrick Tripodi
body: EDIT: Totally misread your question, I believe this is just a different way of organising the Portal view itself, rather than replacing a cascading field already being used. Edited out my comment as it wasn't relevant.   


Tags: cloud

jira-service-management

jira-service-management-cloud
Using Jira SM for travel teams
Asked by Christopher Purdom:

I am wondering if there is a way to use Jira SM to coordinate travel for a travel team. I saw some posts refer to the use but no definitive answers. Is there a template? Is there a better Jira product for this?


Answers:
author: Walter Buggenhout
body: Hi [@Christopher Purdom](/t5/user/viewprofilepage/user-id/3982654),

You'll need to define what that means and what you require to *coordinate travel for a travel team*.

JSM is very well suited to capture requests. If you have standard forms that you use to capture information regarding travel, that is perfect fit. If you have knowledge and documentation to share with people if they have questions, adding it to a Confluence knowledge base and linking it to JSM to let people self serve for certain requests is definitely added value it lets you deliver.

But I can imagine that *coordinating travel* also requires planning tools, documentation, communication, ... needs that are not an immediate fit.

It may be a good idea to look for a [solution partner nearby](https://partnerdirectory.atlassian.com/) to discuss your use case end to end and find out how this could work.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud

travel