youngmon/atlassian-qna huggingface dataset:
user profile picture update by Administrator
Asked by Solderfield_Pte_Ltd:

hi, how can I setup the control of user profile picture to be inserted by Administrator only (in short user can change or remove your profile picture). this function should be done by Administrator only


Answers:
author: Mr J
body: Hi! From what I can gather, it is currently not possible for an Administrator to change the profile picture of another user, based off this feature request - [CONFSERVER-14368](https://jira.atlassian.com/browse/CONFSERVER-14368).

For what it's worth, you may want to vote for, watch and comment on the feature request to kind of let Atlassian know that people do want this feature.
Atlassian Companion plugin won't find the "Edit with" application
Asked by Kim Damsgaard:

When I click on the "Edit with" button for editing for example a document with word, the companion app just loads, but newer returns the application (word), so I cannot edit the document in Confluence.

What to do?


Answers:
author: Ang?lica Luz
body: Hi Kim,

I found some similar cases and the issue is caused by the local network or system configuration.  
With that said, there are some settings that you can change and check in order to try to fix the issue.

First, let's check if this is not related to a bug, where the workaround is to add "atlassian-domain-for-localhost-connections-only.com" to the proxy exception list for the Atlassian Companion app to work. You can find the details [here](https://jira.atlassian.com/browse/CONFCLOUD-57843).

Please, make sure to whitelist our IPs and domains: [Atlassian Cloud IP ranges and domains](https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html?_ga=2.123912394.1185080153.1565611790-563498765.1544792048)

Another thing that may cause this issue is the system time, so please check if the time on your machine is correctly synced with a time server.

Also, uninstall and install Atlassian Companion again, so it will install the latest version where this issue should not happen.

Please, give it a try and let us know how it goes.

Regards,  
Ang?lica

comments: author: Kim Damsgaard
body: I have uninstalled and reinstalled Atlassian Companion so I am on the latest version.

Now it won't launch. When I click on edit with it either wan't me to download it or "waiting for Companion to start".

As far as I can see Atlassian Companion is runing.


author: Ang?lica Luz
body: Can you check the version and share with us?  
Also, have you checked the other three causes of this issue?  
Please, whitelist the domains and IPs, follow the steps of the workaround for the bug and confirm if the system time on your machine is correctly synced with a time server.


Tags: cloud

confluence-cloud
can you guys please fix language change?
Asked by Miguel Periago:

I have things in english, other coming in swedish. I have changed language settings in all possible fields (not easy BTW) but still swedish is coming from time to time in different pages.

Unreal.


Answers:
author: Shannon S
body: Hello Miguel,

Welcome to Atlassian Community. It's nice to meet you.

I believe this is for a Cloud instance, is that correct?

Could you let me know exactly where in your instance you are seeing Swedish language?

There are 3 places you can change the language, as in [Set the Default Language](https://confluence.atlassian.com/cloud/set-the-default-language-873871361.html):

1. Global language settings for all users to use by default. This is under the Confluence administrator **Settings \> Languages** in Confluence.
2. Personal language settings, available by clicking on your avatar and selecting **Settings**.
3. The Atlassian Admin hub, which uses your browser language settings. For information on how to check your browser language settings:
   1. [Chrome](https://support.google.com/chrome/answer/173424)
   2. [Edge](https://support.microsoft.com/en-au/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences) (on Windows 10)
   3. [Internet Explorer](https://support.microsoft.com/en-us/help/17441/windows-internet-explorer-change-reset-settings)
   4. [Safari](https://support.apple.com/kb/PH25082)
   5. [Firefox](https://support.mozilla.org/en-US/kb/use-firefox-interface-other-languages-language-pack#w_how-to-change-the-language-of-the-user-interface)

Have a look at that and let me know if you have any questions about this.

Regards,

Shannon
how do i fix This error Incorrect Isolation Level
Asked by mouzakirou yaya:

After changement on my.cnf

mysqld

.....

Transaction-isolation=READ-COMMITED

iam still get this erropr when I try to connect Confluence to MY own Database MYSQL

thanks you


Answers:
author: Elifcan Cakmak
body: Hello,

Did you restart mysql service?

Regards.

comments: author: mouzakirou yaya
body: Hello Elifcan

Yes I do


author: Elifcan Cakmak
body: Maybe my.cnf file is case sensitive and it's not working because of this. Document says:

    transaction-isolation=READ-COMMITTED

Maybe you can try that?


author: mouzakirou yaya
body: Thank you


Tags: confluence-server

server
Converting rst folder to confluence?
Asked by Nicolae Marasoiu:

How can a restructured text (rst) folder tree structure be converted into confluence folder structure?

If the rst macro is not available in the confluence installation, is there another quick way via another markup which is compatible with both? like a flavor of markdown?

Thank you,

Nicu


Answers:
author: Pratik Mallya
body: I'm not sure if this is what you need, but I've been using <https://github.com/sphinx-contrib/confluencebuilder> to publish my sphinx documentation to Confluence. Sphinx != ResT, but it was close enough for my needs!


author: Nic Brough -Adaptavist-
body: You'll need to explain "rst" more. What is it?

comments: author: Nicolae Marasoiu
body: Hi nic, rst = "restructured text", it is a markup language , <https://en.wikipedia.org/wiki/ReStructuredText>
Rename parent page and all subpages
Asked by aas:

Hi everyone!

I need somthing like this, go to confluence page with name "x.x.x Example" which has some subpages, for example "x.x.x subpage1" and "x.x.x subpage2" and I need to have opportunity renaming parent page "x.x.x Example" to "1.1.1 Example" change all subpages to "1.1.1 subpage1" and "1.1.1 subpage2". I'll be glad to any help.


Answers:
author: aas
body: May be there're some features in Confluence like Script Fragments in Jira? Or is there some other way to get such functionality?


author: Gladvin
body: I also need this feature.

I think it can be done in this two steps.

1. Copy page and sub page and rename in the process
2. Delete the previous page and sub pages.

However there is bulk movement of pages to thrash.

Anybody has a better idea?


author: Fabienne Gerhard
body: Hi [@aas](/t5/user/viewprofilepage/user-id/3441288) - may first idea would be the same as mentioned from [@Davin Studer](/t5/user/viewprofilepage/user-id/781467) in [this post](https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-bulk-rename-pages-in-confluence/qaq-p/382824) here - using WebDAV and rename it with a powershell script.

Also Scriptrunner may be a good solution but I don't have any experiences yet.

comments: author: aas
body: I need it like feature in Confluence. I mean that anybody who need rename page and subpages could do this, by tapping button and changin name


author: Fabienne Gerhard
body: Oh ok - that won't work with my mentioned solutions and may need a programmed solution. Wish you all the best! I will keep on watching because I'm also interested.


Tags: confluence-server

server
How can I see confluence cloud usage data?
Asked by phil_brown:

We have two spaces with almost identical content (one was replicated from the other), but one has been organised. Both have further individual contributions. I want to make a delta between them and merge them into a single organised space, so what I want to do is:  
- See what differences there are in terms of pages in each space  
- see who is using each space, and how much


Answers:
author: Sharon Helms
body: There was [an add-on](https://marketplace.atlassian.com/apps/1215795/analytics-for-confluence?hosting=datacenter&tab=overview) that would allow you to see usage data in Confluence (users viewing and editing specific pages), but the company was recently purchased by Atlassian, and the analytics functionality is now an integrated part of Confluence Cloud Premium. Maybe you could test drive Confluence Premium to see if it would help?

<https://www.atlassian.com/software/confluence/premium>

comments: author: James Dellow
body: That could work, but bear in mind that the usage in Cloud isn't retrospective (unless Atlassian have changed how the analytics works, now that the add-on is part of their premium offering, although it still probably wouldn't capture views from the past).


author: James Dellow
body: For comparing the differences between these spaces, there is nothing out of the box that will do this (unfortunately the Content Report Table won't help, unless you've labelled all your pages).

There is a Contributors Macro and Contributors Summary Macro that may help, but won't give you usage of non-contributors.

However, this information could be provide using the API. You might also find a third-party comparison tool to do this and perhaps try exporting each space to HTML, XML, or PDF format then comparing the output.


Tags: cloud

confluence-cloud
After restarting the confluence service in windows i am getting error Failed to obtain client lock
Asked by Karthik Beereddy:

ERROR \[http-nio-127.0.0.1-8080-exec-11\] \[mywork.host.rest.ExceptionLogger\] toResponse Exception thrown from REST resource  
-- url: /rest/mywork/1/client \| traceId: xxxxxxx \| userName: anonymous  
java.lang.IllegalStateException: Failed to obtain client registration lock, cannot update potential client.

Can any one please suggest.


Answers:
author: Darryl Vezina
body: I had the same thing. The answer is here and appears to be nothing to worry about (startup delay)

<https://confluence.atlassian.com/confkb/failed-to-obtain-client-registration-lock-cannot-update-potential-client-message-seen-after-startup-1013854225.html>

and

<https://jira.atlassian.com/browse/CONFSERVER-75165>


author: Pierpaolo Rebecchi
body: I have the same error when Confluence is booting.

java.lang.IllegalStateException: Failed to obtain client registration lock, cannot update potential client 3c8bd3d6-ca9e-3171-83cf-50a1659fc64f  
at com.atlassian.mywork.host.service.ClientServiceImpl.updatePotentialClient(ClientServiceImpl.java:362)


Tags: confluence-server

server
No + function to create page in sidebar
Asked by Cort Johnson:

**Create a new page** by clicking the **+** in the personal space sidebar.

The only plus in my sidebar is to add a shortcut. Unfortunately it doesn't appear I can show that because this space will not allow me to copy an image and post it here

The side bar shows Overview Blogs Space Settings Shortcuts + and then a heading called Pages - there's nothing underneath Pages


Answers:
author: Cort Johnson
body: This community is clearly not the place to go for answers

comments: author: Noah Gary
body: I am also having this issue. Did you find a solution?


author: Cort Johnson
body: I haven't been using Confluence at all- too frustrating but I now see a + sign in the upper menu area


author: Noah Gary
body: Alright so I still cannot see a + button next to the pages in the sidebar.... but you can press the "Create" button at the top and it will create a new page for you.

comments: author: Cort Johnson
body: Thanks!


Tags: create-page
How to fix meeting notes exporting to Word?
Asked by Emily Errico:

Hello,

We have a client who would like well-formatted, exported Confluence pages as Word documents. We are specifically have trouble getting images and tables from meeting notes pages displaying correctly.

Is there a native way to fix this? We are also open to plug-ins we can easily integrate into our instance.

Thank you in advance :)


Answers:
author: Thomas Rough _K15t_
body: Hi Emily,

If you are looking at other apps, we develop [Scroll Word Exporter](https://www.k15t.com/software/scroll-word-exporter) which allows you to customize export templates which you can then apply to the content you choose to export. This means that you can control how your Confluence content is exported, such as defining styles for your headings, tables, lists and particular macros that you may use.

If you need further information or have any questions just let us know - you can try the app for free for either Confluence Server, DC or Cloud via our [Marketplace listing](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud&tab=overview).

Thanks,   
Thomas (K15t)

comments: author: Emily Errico
body: Thank you! I've forwarded information about your app to the powers that be.


Tags: cloud

confluence-cloud

export

format

image

ms-word

table
Confluence Cloud Premium Analytics Tracker
Asked by tammy barber:

Has anyone using Confluence Cloud upgraded to premuim to try analytics tracker?


Answers:
author: Aron Gombas _Midori_
body: Today there are alternatives to get analytics without upgrading to the Confluence Premium plan.

For example, the [Better Content Archiving](https://marketplace.atlassian.com/apps/123/better-content-archiving-for-confluence?hosting=cloud&tab=overview) app collects analytics:

![view-analytics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/262314iD504FBD5C4E8B416/image-size/large?v=v2&px=999 "view-analytics.gif")

My team develops this app and [our focus](https://midori-global.com/products/better-content-archiving-for-confluence/cloud/) is more than just analytics. We use it as an input to better determine the status of a page or blog post. For example, we can classify a page "expired" if it has not been edited for N days, it has an expiration date set and that passed or if is labelled with "outdated".

So, analytics is just a mechanism, but it is available for any Confluence plan and it comes free for less than 10 users.


author: Jen
body: We were part of the beta test and really enjoyed the simplistic view and insights that Confluence Analytics provides so we upgraded. I'd be happy to help answer any specific questions you have :)


Tags: cloud

confluence-cloud
Why all pages i create become a sub-page of the one before?
Asked by Zaid Salbi:

I know how to create a page yet each page I create becomes a sub-page of the one before. How can I avoid that?


Answers:
author: Nic Brough -Adaptavist-
body: Confluence needs to know where you want to place a page in the tree, and defaults to using "under the current page". If you don't assume that, it's going to have to ask you where you want the page every single time.

Either

* change the location when creating the page
* go to the page you want to create it under before creating it
* rearrange pages later
Is it possible to "export" a space as it was on a particular historical date?
Asked by Richard Grover:

We have a space which we are able to export to pdf.

Within the space we can see the historical versions of each page.

Is it possible to generate an export of the space, but using the historical versions as of a specified date?


Answers:
author: Shannon S
body: Hello Richard,

Welcome to Atlassian Community. It's nice to meet you.

It's not possible to export historical versions of pages. This has been requested as a feature request in the past. We do not have plans to implement it. (See [CONFSERVER-1271](https://jira.atlassian.com/browse/CONFSERVER-1271) for pages, [CONFSERVER-9486](https://jira.atlassian.com/browse/CONFSERVER-9486) for spaces.)

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-server

server
Is there a way to automatically keep the sidebar auto-sorted and allow an Expand All link?
Asked by John Q:

Hello community. I have a couple questions regarding Confluence (cloud).

1. Is there a way to *keep* the sidebar navigation links *automatically*sorted in alphabetical order? I have to manually do it currently through Space Settings \> Content Tools \> Reorder Pages.

2. Is there a way to add an "Expand all" and "Collapse all" link to the sidebar? I can insert a *Page Tree* macro on the Overview page for this but it's a bit redundant and seemingly unnecessary if we already have a sidebar on the left that should be able to feature these.


Answers:
author: Shannon S
body: Hello John,

Thank you for contacting us about this.

1. There is not a way to keep the pages sorted in alphabetical order, but we do have a feature request for this:  

   [CONFCLOUD-65062](https://jira.atlassian.com/browse/CONFCLOUD-65062) *Allow for persistent sorting of pages*
2. For your 2nd question, it's not possible to include this in the sidebar in Confluence Cloud and I am not aware of any ability to work around that. There was a feature request in the past, but it's been closed as we do not have plans to implement it in the near future.  

   [CONFCLOUD-28373](https://jira.atlassian.com/browse/CONFCLOUD-28373) *Ability to expand child pages on sidebar menu automatically*

Let me know if you have any questions about this.

Regards,

Shannon

comments: author: Ines C
body: Hello [@Shannon S](/t5/user/viewprofilepage/user-id/510046)

I'm wondering if there any plans to revisit *[CONFCLOUD-28373](https://jira.atlassian.com/browse/CONFCLOUD-28373) Ability to expand child pages on sidebar menu automatically?*

Thanks


Tags: cloud

confluence-cloud
Comments do not work for Confluence Cloud page in Internet Explorer
Asked by Kathy Hart:

We are building a Knowledge Repository in Confluence Cloud for our Service Desk. We created a page meant to collect users questions via the Comment box, but immediately discovered an issue with Internet Explorer.

While the comment box is visible in Internet Explorer, you cannot actually type anything into it. It is non-functional.

It does work in Chrome and Edge. (We have not tried Firefox.)

Is this a known issue? I didn't really find anything matching this request.

Is there anything to be done to get around it? Or is IE just unsupported now?

Thanks

Kathy


Answers:
author: Shannon S
body: Hello Kathy,

Thank you for reporting this issue.

There has been a bug reported for this issue below:

* [CONFCLOUD-63337](https://jira.atlassian.com/browse/CONFCLOUD-63337) *Error when adding comments in IE11*

You can vote on the issue by clicking **This affects my team**, where you will be automatically added to the list of watchers. From here, you can receive any updates on the status of that issue.

In the meantime, you will want to continue using Edge and Chrome as your browser.

Regards,

Shannon


Tags: cloud

confluence-cloud
First page
Asked by Anna Ro?deutscher:

```
Hello, we use Confluence in our company as wiki and documentation platform. 
Is it possible for each employee / user to create their own "start page", where then, for example, "Favorite links" show up?Normally one comes first to the page with the updates. 
Instead, it would be great to build your own "First Page": e.g. with the phone list from the team, his project and so on. Is this possible?Anna
```


Answers:
author: Anna Ro?deutscher
body: Good Morning,

thank you for your quick reply.

We use Confluence Cloud. Unfortunately, I do not find the view from your screenshot with us. I can see the following areas:


author: JP _AC Bielefeld Leader_
body: Hi,

are you using Server or Cloud Confluence?

Generally, each user can use his own start page in his profile settings. But this is one thing each user can \& must configure on his own:

![profile.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/62659i0FF5D14E65D5EE01/image-dimensions/801x198?v=v2 "profile.PNG")

Best

JP

comments: author: Anna Ro?deutscher
body: Good Morning,

thank you for your quick reply.

We use Confluence Cloud. Unfortunately, I do not find the view from your screenshot with us. I can see the following areas:![Unbenannt.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/62977i2C41B5A35DA0AEFC/image-size/large?v=v2&px=999 "Unbenannt.JPG")
Why does the attachmend macro not work?
Asked by Markus Schmidl:

I'm trying to upload files into the attachment macro on a new page. I can choose the file, and click on upload from the explorer. The page loads, then refreshes and the file won't appear in the file list.

Any ideas?


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

some ideas... but at first: Are you using Cloud or Server Confluence?

Do you have the space permissions to add attachments?

Best

JP

comments: author: Markus Schmidl
body: Hi JP,

We're using the cloud version. I do have the permissions to add attachments. I actually found a work around (looks like a bug to me).

The file wouldn't show up when dragging it into the file list, but when I opened the page settings and opened attachments, it was there. I then removed the file again and added it again and it suddenly worked.

Has happened a few times now. Refreshing the file list didn't help, it still didn't show the file in the list.

I'll see if the problem comes up again the next time.

Thanks for your help!

Best,

Markus
Missing attachements after failure restore
Asked by Robert Lewandowski:

Hello

We had an emergency restore of jira and confluence self hosted installation.

Due to raid controller failure for vm server we had missing backup of storage data (jira, confluence) backup but we still had backup of database which was backed up with our own system.

We had month old backup of storage data (older version of jira and confluence) and we manage to set up and running both jira and confluence. We know that attachements created during that period are gone but some old attachements on old confluence page are missing.  
It didnt happened on all spaces, some of them still have visible attachements, while other show empty frames without content. In both cases pages wasnt edited during last month.

Logs doesnt show any useful information but also mention missing avatars for users (we synchronise users with jira, where avatars works ok).

Maybe our restored attachement directory have some old structure which could cause missing files?

Best regards  
MR


Answers:
author: Stephen Sifers
body: Hello Mateusz,

Thanks for walking us through the steps you took to restore and get Confluence back online. Additionally, your notes on what you're seeing within Confluence for the missing attachments are helpful.

To progress forward, we would suggest reviewing an article we have which assists with resolving issues with missing Confluence attachments. You may find this article here: [How to resolve missing attachments in Confluence](https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html). If you have a DBA for your database you'll need to get them involved to assist with working through this article.

Please give the above article a run through and let us know if you're still having missing attachment issues afterward.

Regards,  
Stephen Sifers

comments: author: Robert Lewandowski
body: Hello

Thank you for provided article, we are currently try to resolve situation with its help

Best regards

MR


Tags: confluence-server

server