youngmon/atlassian-qna huggingface dataset:
How to bulk update issues with Asset Object values?
Asked by Kiran Ya:

Hi, we accidentally deleted an Asset Object type which had 160 objects. We were able to get the backup and imported those Asset Objects.  

However, custom fields with that Asset type were deleted from the issues when the Object type was deleted .  

So now we have to bulk update the issues that are linked to those objects.   

We have a backup list of all the issues and the Asset type Custom field values.   

How can we bulk update the issues using that list?

<br />

Btw, this scenario is on a data center version.  

Thanks!


Answers:
author: Sagar
body: Hi [@Kiran Ya](/t5/user/viewprofilepage/user-id/5522479) Did you tried CSV import to bulk update the custom field values as you already have the issues list so you can you use the CSV import to bulk edit/update those issues.

<https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html>


author: Hannes Obweger - JXL for Jira
body: Hi [@Kiran Ya](/t5/user/viewprofilepage/user-id/5522479)

welcome to the community!

Just to add to [@Sagar](/t5/user/viewprofilepage/user-id/2206513)'s great answer: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2728604).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including Assets fields - much like you'd do in e.g. Excel or Google Sheets. You can also *bulk edit* your issue fields via copy/paste, like so (Inventory is an Assets field):

![asset-copy-paste.gif](https://community.atlassian.com/t5/image/serverpage/image-id/330677iCC5A2566D76FAADE/image-size/large?v=v2&px=999 "asset-copy-paste.gif")

This works within JXL, but also between JXL and pretty much any other app (including Excel or Google Sheets). You can update any number of issues in one action, so I'd hope that this could save you quite a bit of time!

I should also add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes


Tags: data-center

jira-data-center

jira-service-management
Bulk create releases
Asked by Jacob A. Albrektsen:

Hi There :)

Is there a way to bulk create releases in Jira?


Answers:
author: Florian Bonniec
body: Hi [@Jacob A. Albrektsen](/t5/user/viewprofilepage/user-id/1515634)

What are you trying to achieve, if you want to create a version in multiple project you could create an automation for JIRA that listen version creation then create a ne version in X projects.

Regards

comments: author: Aimee Afoa
body: I have release windows 2 x a week, I would like to be able to create release versions in bulk instead of having to do each one individually.


Tags: cloud

jira-cloud
How to validate the Smartsheet webhooks
Asked by Ponnappan G:

Can someone please tell me how to create/validate webhooks for Smartsheet connector?


Answers:
author: Sagar
body: Hi [@Ponnappan G](/t5/user/viewprofilepage/user-id/5442812) You can follow the below link to integrate smartsheet with Jira and test the same

<https://www.smartsheet.com/marketplace/apps/jira-connector>

<https://help.smartsheet.com/articles/2482656-jira-connector-faq>


Tags: data-center

jira-data-center
Automation triggered by a status change of a linked issue
Asked by Diana Berendi:

Hey All,

I'm trying to find a solution (automation perhaps) for the following scenario:  

We have a Project 'A', which is a global project, tickets are linked here from all of the other projects, let's call them, 'B', 'C', 'D'.

What I'd like to do:

1. IF there is ticket in Project 'A' that's been BLOCKED BY a ticket from project 'B' or 'C' or 'D'
2. AND that blocking ticket in project 'B' or 'C' or 'D' is transitioned to CLOSED status
3. THEN automatically change the status of the linked ticket in Project' A' from BLOCKED to READY FOR WORK

Do you have any suggestion how can I achieve this?

Thanks


Answers:
author: Bryce Lord
body: Hi [@D_B](/t5/user/viewprofilepage/user-id/4732127) ,

I took a quick swing at an automation rule that may help you with this scenario. The key with this would be that they are using the issue link "blocks/is blocked by" to denote the issues in project "B", "C", or "D" that are blocking the issue in project "A".

![Screenshot 2024-06-17 at 10.10.00 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330172i61E2A68615735D5C/image-size/large?v=v2&px=999 "Screenshot 2024-06-17 at 10.10.00 AM.png")

It may also be beneficial to add additional conditions to specify the given projects, to make sure the automation only runs with the correct relationship between project "A" and projects "B", "C" and "D".

Hope this helps, let me know if you have any questions.

comments: author: Diana Berendi
body: [@Bryce Lord](/t5/user/viewprofilepage/user-id/4398564) thank you for your answer. But should I create this in projects "B", "C" and "D" separately? Or can I have a solution from the global rules?


author: Bryce Lord
body: Hi [@D_B](/t5/user/viewprofilepage/user-id/4732127) ,

You can use the global automations and set the scope to 'multiple projects'. Then select projects "A", "B", "C" and "D".

If you found this answer helpful, please feel free to select the "Accept Answer" button so that others may find it more quickly.


Tags: cloud

jira-cloud
Confluence bar chart with input from Jira
Asked by Ronja_Binder:

Hello,

I would like to create a bar chart in Confluence that takes the information from the table in Jira. Accordingly, I have already selected the bar chart macro from the table and the Jira macro to search for the respective tickets using the filter function. Now I would like, for example, to search for individual labels from the table, which should then describe the columns, as well as the information from certain labels to display the respective bars in color. At the moment I can only select fixed fields such as the status. Is there a workaround for this?

Thank you very much!


Answers:
author: Stiltsoft support
body: Hi [@Ronja_Binder](/t5/user/viewprofilepage/user-id/5513605) ,

We see that you've tagged our app that is [Table Filter, Charts \& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=datacenter&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111), so we assume that you are trying to use the Chart from Table macro that we develop.

[Here](https://docs.stiltsoft.com/tfac/dc-server/how-to-use-chart-from-table-macro-42239655.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) is our documentation how to create different types of charts in Confluence. And [here](https://docs.stiltsoft.com/tfac/dc-server/how-to-use-the-app-with-jira-issues-42241655.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) are several examples regarding the charts created from the Jira Issues macro.

Not sure that we've got your original question: if the question is if you can create charts based on filtered or aggregated Jira Issues table, then the answer is yes.

You wrap your Jira Issues macro in the Table Filter macro (and/or in the Pivot Table macro) and then in the Chart from Table macro on top. All our macros are compatible and they can be nested.

If you are stuck, you may refer to [our support](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14), share your source table and describe the desired output.


Tags: table-filter-and-charts

confluence

data-center

filter

jira-data-center

table

table-filter

table-filter-charts-spreadsheets
How to get or find parent Key(Issue number )of subtask
Asked by Pradnya Dattawadkar:

I have list of subtasks, how to list down parent key of subtasks by using JQL.


Answers:
author: Duc Thang TRAN
body: [@Pradnya Dattawadkar](/t5/user/viewprofilepage/user-id/5522429)

Simply, when you have these subtasks in Jira navigator, you can add "parent" as a column and you will see the parent task of each subtask.

![2024-06-17 14_45_00-Issue navigator - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/330158i0A9C670A41B6AE4C/image-size/large?v=v2&px=999 "2024-06-17 14_45_00-Issue navigator - Jira.png")

If you are inside a ticket, you will see its parent key before the child key.

comments: author: Pradnya Dattawadkar
body: Thanks for the response,  
I tried this way, however, It will only show description of the parent and not the key or issue number , I want Parent issue key to be shared  


author: Duc Thang TRAN
body: [@Pradnya Dattawadkar](/t5/user/viewprofilepage/user-id/5522429)

In this case, i can suggest you to install add on jira cloud for excel and add "Parent field"

[https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud)

![2024-06-17 16_54_05-Classeur1 - Excel.png](https://community.atlassian.com/t5/image/serverpage/image-id/330179i6D67239F28C13536/image-size/large?v=v2&px=999 "2024-06-17 16_54_05-Classeur1 - Excel.png")


Tags: cloud

jira-cloud
Not being able to see cards on a workspace
Asked by Ali Mohyuddin:

Hey, I'm not being able to see cards in one of the workspaces I'm in. I'm able to see cards on all the other workspaces. But not this one, on the web. I'm able to see cards on this workspace on mobile, but not on web


Answers:
author: Dreamsuite Mike
body: Hi [@Ali Mohyuddin](/t5/user/viewprofilepage/user-id/5259771)

When you say see cards in workspace, what view do you mean. Do you mean cards in a board or do you mean workspace table or calendar view?

comments: author: Dreamsuite Mike
body: Whether it is workspace view or on a board, worth checking you don't have a filter applied. Click the cross to clear filter..

![Screenshot 2023-07-04 135027.png](https://community.atlassian.com/t5/image/serverpage/image-id/266557i3C8330C4AA470C69/image-size/large?v=v2&px=999 "Screenshot 2023-07-04 135027.png")
how to transfer premium trello boards from company account to corporate account
Asked by Jana_Kyselova:

Hello, we have premium Trello boards with lots of data, gathered over few years. Now we are part of big corporate, and should move all our SW to corporate structure. How to move these premium Trello boards, managed under company email accounts, to corporate structure, managed by corporate email accounts, without losing data? Any suggestion? Thank you very much.


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Jana_Kyselova](/t5/user/viewprofilepage/user-id/5203198) I believe this article answers your question:

* <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

You will need to all of your boards into your corporate workspace by *Opening [the Board menu](https://help.trello.com/article/822-the-board-menu) and selecting More \> Settings \> Change Workspace.*

hope it helps!

comments: author: Jana_Kyselova
body: Thank you very much. I will check this. Hope it will work. Jana
?????????? ?? ????????????
Asked by ?????? ?????????:

1. ???? ?? ?????????????? ??????????, ?? ?????????? ???? ?????, ????? ????????????? ???? -??? ???????? ? ?? ?????


Answers:
author: Alina Kurishko
body: ?????? ????, ??????,

????? ?????????? ? Atlassian Community!

? ????????? ???????, ??? ????????, ??????? ?? ???????, ?????????? ? ??????????? ??? Android? ?? ???????? ????????? ????? ?? ????????????? ????? ?????? 2023.9.3.6068.

????? ???????? ??? ?????? ???? ???? ?????? ?????? ??????????????. ????? ?? ?? ?????????, ???????? ?? ?????? ?????????? ??? ?????

???????!

????? \| The Trello Team
Creating cards by email
Asked by haruka.ban:

When I reply to an email, it is displayed as a comment attached to the original email on trello.

However, is it possible to automatically display this comment as a separate card?


Answers:
author: Christl_Email for Trello
body: Hi [@haruka.ban](/t5/user/viewprofilepage/user-id/5259376) ? Welcome to the community!

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

Replying to an email will usually attach the email as a comment on the card. In terms of the built in email-to-trello feature, using the email to **board** address, emails will always create a new card and using the email to **card** address, emails will be posted as comments on that specific card.

I would suggest having a look at our [Email for Trello Power-Up](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard) for an alternative with much more functionality - for example using a custom email address, email automation, merging duplicate cards and contact management.

Check out this video for a quick overview: [Email for Trello Demo](https://www.youtube.com/watch?v=XdAsEp14SVs)

You're welcome to pop over any questions to hello@sendboard.com or simply [add the PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with the free trial.

Hope that helps!


author: haruka.ban
body: Thank you for your quick answer!!  
Is it correct that with the "email-to-trello" function, it is not possible to separate cards for each email reply, and it can only be set to display everything as a thread?

For example, in the case I return or forward the previous email and talk about a different matter, I hope it would be stored as a separate card in trello, but would that be difficult due to the specifications?
How do I remove a member from Trello? And get the license fee reimbursed?
Asked by Veronica Shale:

How do I remove a member from Trello?

And get the license fee reimbursed?

Our Trello workspace is for a project that will be dormant for the next 6-12 months. Hence, we wish to deactivate 2 members and their licenses - and also get the respective license fees reimbursed.

How do we do that?


Answers:
author: Markus Fred?n
body: Hi [@Veronica Shale](/t5/user/viewprofilepage/user-id/5259185) ,

Here's the documentation for removing a premium trello member:

[https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/#:\~:text=the%20Workspace.-,Removing%20users%20with%20Premium,-Organizations%20that%20have](https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/#:~:text=the%20Workspace.-,Removing%20users%20with%20Premium,-Organizations%20that%20have)

Regarding the reimbursement, I'd advise you to contact Trello support.

/Markus
We had access to our One Drive account for posting .dxf files. How can we access it now? No option..
Asked by C _ C Granite:

We would attach our .dxf files to the trello card via Google OneDrive, however, the option is not available in the attachment area now. Is there another way to access the OneDrive for posting the DXF files?


Answers:
author: Dreamsuite Mike
body: Hi,![Screenshot 2023-07-04 130851.png](https://community.atlassian.com/t5/image/serverpage/image-id/266549iDFE3D22F9D7FC540/image-size/large?v=v2&px=999 "Screenshot 2023-07-04 130851.png")

You have **Microsoft Onedrive** and **Google Drive**

I can only test Google Drive and it works as expected in the attachment area.

Last time I tested OneDrive this worked fine too but that was a while back.

Do make sure when you add the Onedrive or Google Drive share link to the card, that the link access setting is set to "Anyone with the link"

Do you use the Google Drive and/or Onedrive Powerup in Trello?
Why am I not receiving email notifications any more?
Asked by sweisshar:

Hello. I am no longer receiving email notifications of any kind (for mentions, watched cards, watched lists, etc.) I tried the link <https://trello.com/test_notifications> and I DID receive that email. I don't know how to resolve this - thanks for your help!


Answers:
author: Lara
body: Hi Susan,

Thanks for reaching out!

I've taken a look at your account and can see that emails have been successfully delivered to your email address, and have been opened.

Could you please let us know if you're still having issues with receiving email notifications?

Lara  
The Trello Team


Tags: bitbucket

cloud
Why does custom field time and date data export as an hour early?
Asked by Joseph Milburn:

I need to export the appointment time from my card using Zapier, however the time is always an hour ahead. I'm using custom fields to gather appointment time with the calendar.

I've changed the time zone on my Atlassian account as it was on +1 GMT to a neutral +00, however this didn't work. Cant find any other settings that would remotely be linked to this.  

Any help on this is really appreciated. Cheers!


Answers:
author: Lara
body: Hi Joseph,

Thanks for reaching out!

It sounds like the time/date Zapier sending might be associated with a different time zone. To adjust this, you can follow Zapier's instructions here: <https://help.zapier.com/hc/en-us/articles/8496215472653-Zap-dates-or-times-are-incorrect/>

If that doesn't work, you'll need to reach out to Zapier's support.

Hope that helps!

All the best,

Lara  
The Trello Team
Custom Print Cards
Asked by Jake Scott-Hodes:

I'd like to print cards but only specific info from them.

Specifically, I want to print out the title, certain custom fields, and certain attachments.

Right now, I'm using the Agile cards powerup, which is just about perfect, except for the fact that it prints out all attachments, and in order of most recently attached to the card. I've reached out and they aren't updating this powerup anymore.

I've had to resort to printing 2 pages: 1 with the title and custom fields, and one of the attachment. Ideally, this could all be printed out together on a single page, but for now we're stapling the 2 pages to each other.

Anyone know how I can save paper and staples here? Thanks!


Answers:
author: Oliver S
body: Hi Jake, makes sense! A couple of things come to mind here that you could combine. I realise this is by no means perfect, but might help as a starting point.

There are a couple of other third-party Power-ups available that support printing in a better format than what's offered natively: <https://trello.com/power-ups/search?q=print> - You could take a look at those and see if they achieve what you need and allow configuring custom fields on what's printed.

If the above doesn't have options that incorporate attachments, one approach you could take would be to find a Power-up that allows downloading all attachments on a card at once: <https://trello.com/power-ups/search?q=download>. This would save having to download them one by one, and would mean that you could combine them into one file on your PC. For example, use something that combines PDFs together.

Because many of these services are provided by separate companies, outside of Trello, any costs associated with their products are also separate. We're also not able to endorse or provide support for any third-party Power-ups (since we don't work with them directly).

Hope this helps? :)

comments: author: Jake Scott-Hodes
body: Thanks for the suggestions!

I think there may be just a little confusion here. I'm not looking to print multiple attachments. Rather, I'd like to pin point one attachment out of the many and print it out with the custom fields and title.

I've looked through those printing powerups and I don't believe any of them offer this functionality :/

For our use, the fewer steps in getting an attachment on the same page as the card title and custom fields, the better.


author: Oliver S
body: Hi Jake, no worries!

Upon checking with the team and doing some further research, I don't think there's a straightforward way to print in a way that combines one attachment with the custom fields. Definitely acknowledge that native printing is a little bit limited at present.

There are a couple of Chrome Extensions available that might be worth exploring - <https://chrome.google.com/webstore/search/trello%20print> - That said, we're not able to endorse or provide support for any third-party extensions (since we don't work with them directly).
@mention does not work when creating cards on dashboard anymore
Asked by nasenfloete:

Since like 2-3 weeks it does not work to add other persons with [@username](/t5/user/viewprofilepage/user-id/1677494) to a card. before it was possible to add someone to a card on the trello board while creating the card. Is this a bug, or was the feature removed on purpose?


Answers:
author: Dreamsuite Mike
body: Sadly it was removed and unfortunately with very little notification. This thread explains, it was the # for labels and @ for members that was removed.

<https://community.atlassian.com/t5/Trello-questions/quot-quot-to-add-a-label-while-adding-a-card/qaq-p/2379080>

You can use this article I wrote to partially replicate the functionality, modified to use the [@Member](/t5/user/viewprofilepage/user-id/1521540) instead of #

<https://community.atlassian.com/t5/Trello-articles/Solution-Create-card-with-a-label-by-using/ba-p/2386620>

Hope this helps:

<br />

Mike
How to limit who can add guests
Asked by Matt Page:

We have a premium subscription and have a lot of both members and guests. Is it possible to restrict things so only admins can add guests to a workspace/board. Or does anyone know any good work arounds?


Answers:
author: Sayed Bares [ServiceRocket]
body: To restrict adding members to your board to only admins, you will just need to go to your **board settings (...) \> Settings \>** Set **add/remove permission** to **Admins**

I hope it helps!


author: Matt Page
body: Thank you. Thought I had explored all the options, but missed that one somehow.
Automation of the knowledge base
Asked by Izaskun Ochoa:

I would like to find automation so that when I upload a document to the knowledge base, the reaction is that the customer receives an email. Is this possible?

Thanks in advance!


Answers:
author: ?i?dem B?y?ka?ik
body: Hello [@Izaskun Ochoa](/t5/user/viewprofilepage/user-id/5232230),   
Can you give more details about:

- what knowledge base you're using (a power-up, your own workaround etc)   
- how is the customer connected to your knowledge in your flow?


Tags: automation
Premium accounts for personal
Asked by Kenneth:

1) We already signed up Premium membership for few colleague. But only allow us to enjoy premium service within the workspace.

Is there anyway i can sign up premium for each person? Meaning they can enjoy premium service for their own workspace?

2) Since current premium account is based on workspace, is it mean will be charge again if I join another workspace with same ID?


Answers:
author: Dreamsuite Mike
body: Trello is billed per workspace, not per user so as such you can't mix and match free and premium across different workspaces (unless you have the budget for Enterprise).

So those persons in your premium workspace will have access to premium features while within your workspace but your premium access can not grant them premium in their own workspace unfortunately.

If you have them as premium members in your workspace, you could allow them to have private boards within your workspace

It is worth asking also if they need premium. If they are a single user in their personal workspace, Trello Standard may be enough and is only $60/yr
Files download from Trello crashes/error/can't open
Asked by ngxcomus:

The rar or PSD file (photoshop) downloaded from Trello has a file error (Crashed file) while the original file used to upload to Trello opens normally -\> there is a problem with uploading files to Trello, please check


Answers:
author: Dreamsuite Mike
body: I suggest you contact [https://trello.com/contact](https://trello.com/contact#)