youngmon/atlassian-qna huggingface dataset:
How can I restore data from documents in deleted instance
Asked by Artur_Haloart:

Hi! I created a ticket in support desk, and they told me to write my issue here. My issue is - is it possible to get any data from deleted instance "haloart-test.atlassian.net"? The support desk said to me, that the data can be restored, but only: "after you have been unsubscribed, Atlassian retains your data for 15 days (for evaluation sites) or 60 days (for paid subscription sites)", but I don't know when they deleted my insance and even more I don't know why they told me write my issue here, but ok i will follow instructions


Answers:
author: Brant Schroeder
body: [@Artur_Haloart](/t5/user/viewprofilepage/user-id/4313272) Welcome to community. What you posted is correct. Are you the account owner for that instance? If so I would just request it be restored. If it has been past the duration specified then they will not be able to recover it. Atlassian sends emails out prior to deletion and the day of deletion to let you know when an inactive account will be deleted. My guess is that you had a free account and that it was deleted due to inactivity. If you had a paid account and stopped paying then they would have sent you deletion emails as well and this would occur after you canceled your subscription. Hope that helps.
Your Collaborators Missing in Confluence Cloud
Asked by Erin Coffey:

Under the People tab on not he top bar of Confluence Cloud we had a Your Collaborators listed before Teams that no longer shows up. Has the future been moved or removed?

![image2021-2-17_16-27-4.png](/t5/image/serverpage/image-id/135362i568B499A51FBA1D4/image-size/large?v=v2&px=999 "image2021-2-17_16-27-4.png")


Answers:
author: Diego
body: Hello there [@Erin Coffey](/t5/user/viewprofilepage/user-id/3880325)!

Looking at my "People" tab in Confluence, I can see the "Your Collaborators" section there:
> ![Screen Shot 2021-03-31 at 15.21.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/136893iBBCCF0A461121870/image-dimensions/223x359?v=v2 "Screen Shot 2021-03-31 at 15.21.17.png")

Currently, this section is populated based on page edits, spaces were the user has interacted with, comments sent by the users and mentions.

For my list to populate, I had to create to mock users and interact with some content in my instance and in the next day they were showing up in the list.

With this in mind, I would like to check with you:
> 1. Is your "Your Collaborators" section still empty?
> 2. Do you have users actively working with you in Confluence?

Let us hear from you. Also, thank you [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) for pointing this out!


author: Brant Schroeder
body: [@Erin Coffey](/t5/user/viewprofilepage/user-id/3880325)

I am not seeing it anymore and was not able to find any information as to when it was removed. It is defiantly no longer there and some other features associated with this are also gone. I have escalated to Atlassian for additional insights.


Tags: atl-rvw

cloud

confluence-cloud
Changing current-item color in sidebar
Asked by Moritz:

Hello Community,

I would like to change the color of the current selected item in the sidebar.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/135353i3D6E1E43680E3200/image-size/large?v=v2&px=999 "image.png") In the screenshot is the field "Pages".

Hope you can help me.

Kind regards,

Moritz


Answers:
author: Fabienne Gerhard
body: Hi [@Moritz](/t5/user/viewprofilepage/user-id/4087903)

do you want to change it only in one space or globally?

In current space it's for CSS

```
.acs-side-bar .current-item .acs-nav-item-link {
background-colour: #yourhexhere
}
```

comments: author: Moritz
body: Hi Fabienne,

thank you for your answer. Unfortunately the CSS doesn't work in Space or Global Stylesheets.

To change the hovering-color I used the following css, which worked:
>
> ```
> a.acs-nav-item-link.tipsy-enabled:hover { 
> background-color: #55bb72; 
> } 
> ```


author: Fabienne Gerhard
body: Hi [@Moritz](/t5/user/viewprofilepage/user-id/4087903)

I tried in space style and it worked ? I will check out tomorrow again (cause there were several more before { grayed out)


Tags: confluence-server

server
"Status Category" field is blank in the Jira macro on Confluence page
Asked by Sandhya Paranjpe:

Hi,

I am using "Status Category" field in the Display option of Jira macro on my confluence page. The field has proper values when viewed through Jira using same query. But when this query is used in Jira macro on a confluence page then "Status Category" field is displayed as empty for all the records.


Answers:
author: Fabian Lim
body: Hi [@Sandhya Paranjpe](/t5/user/viewprofilepage/user-id/2836793)

You may want to review the following workarounds to resolve your issue. It's for server, but it could help: <https://jira.atlassian.com/browse/CONFSERVER-53500>

Thanks


Tags: cloud

confluence-cloud
link address of confluence page content
Asked by Anderson Hsu:

Hi ,

The confluence original address is <http://demotest.com.tw>, after update confluence to <https://demotest.com.tw>, I found when then page content included url, such as <http://demotest.com.tw/>pages/*viewpage* .action?pageId=123456, when I access it, it will connect fail. The url will change <http://demotest.com.tw/pagesviewpage.action?pageId=123456>

Would it be possible to change url in page content by sql or plugin? Thanks a lot.


Answers:
author: Nic Brough -Adaptavist-
body: This suggests you have not changed the base url of confluence to match the new scheme. The include macro uses page names relative to the base url, not physical links (which you would have to search and replace)


Tags: confluence-server

server
Jira development section refere to an old bitbucket instance
Asked by Hugo Routy:

Hello,

I recently move my Bitbucket server to an other host, and I update the link between Jira and Bitbucket. In configuration place the link status is "Connected" but when I'm on a Jira issue, "Create a branch" link refere to my old bitbucket instance.

I try to delete link between both app and to recreate it but nothing change ...  

Did someone already get this issue ?

My products are Jira Cloud and Bitbucket Server (self hosted) and before this migration all worked well.

Thanks for your help !


Answers:
author: Neha Dalal
body: Hey, you could find root cause of your issue? If yes please let me know.


Tags: application-link

bitbucket

bitbucket-server

cloud

confluence-cloud

jira

jira-cloud
What happens to my storage and stored items if I move from a Free plan to a Standard or Premium plan
Asked by Gerhard Willems:

Maybe a stupid question, but:

What happens to my storage and stored items if I move from a Free plan to a Standard or Premium plan?

I can find all needed info for transfering the other way around but not for this question.


Answers:
author: marc -Collabello--Phase Locked-
body: [@Gerhard Willems](/t5/user/viewprofilepage/user-id/3707302)Your storage and stored items just stay "as is".


Tags: cloud

confluence-cloud
Creating a Shared Knowledge Base
Asked by Veruska:

Hello

I need to create multiple service desks for multiple clients.

All of the clients must be able to access to the same shared Knowledge Base but they cannot see each other.

How can I put in place a system like this?

Thanks


Answers:
author: Brant Schroeder
body: [@Veruska](/t5/user/viewprofilepage/user-id/4315384) Welcome to community.

If you setup the service desks so that they are locked down to specific users you can associate the same knowledge base with all the service desks. The information in knowledge base will be searchable by all service desks so you will want the content to be generic.

comments: author: Veruska
body: Thank you [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)

Sorry if I ask you something else, but I've been reading documentation and I'm just a bit confused...

At the moment, I've a Service Desk for a client and they have their own knowledge base.

I need to create a separate Knowledge Base that will be shared with all the clients, but I don't have the service desk active yet for the other clients. Do I have to create a SD first and then associate the KB to this? Or can I simply put in place another KB that is not dependant from a SD?

Thanks so much for your help


author: Brant Schroeder
body: [@Veruska](/t5/user/viewprofilepage/user-id/4315384)

A knowledge base is just a Confluence space. You can just create a Confluence space and your knowledge base information in that space. When you setup your new service desks knowledge bases just associate them with this space.


Tags: jira-service-desk
how to add users to certain group restrictions in Jira and Confluence?
Asked by budi:

how to add users to certain group restrictions in Jira and Confluence?

Example:

All departments should have their owner Confluence Space. Example

Finance

Engineering (example)

TechFamily #1 - Payments

TechFamily #2 - Loyalty

TechFamily #3 - Insurance

Risk

InfoSec

so and so forth

Create group of people (like OU) and assign those people to the Confluence space. Example

Assign InfoSec OU to InfoSec workspace by default

Risk to only Risk


Answers:
author: Elifcan Cakmak
body: Hello,

Check out this document:

<https://confluence.atlassian.com/conf59/add-users-and-set-permissions-792498553.html>

You need to add groups and give space permissions to these groups.

Regards,

Elifcan


Tags: confluence-server

jira

server
Confiform with Horizontal tabular view for user while creating a new entry
Asked by Ankit Gupta:

Hi All,

I want to create a confiform with tabular horizontal view for user, while creating a new entry. kindly advise me on the same... I did tried registrations control option however that's not working. Link to a working demo or example will be appreciated

Thanks

Ankit


Answers:
author: Alex Medved _ConfiForms_
body: If you are using Confluence cloud (as your question states) - then your options are pretty limited in this area for the moment.

ConfiForms server/data center allows you to enable "Inline add" in your TableView or CardView macro

ConfiForms Registrations Control (FormView) is for managing ONE record

Alex


Tags: cloud

confiforms

confluence-cloud
Confluence server start error
Asked by PPGod:

![ddd.png](/t5/image/serverpage/image-id/135304i4D3414D0D0223CFB/image-size/large?v=v2&px=999 "ddd.png")


Answers:
author: Nic Brough -Adaptavist-
body: Have you looked at why it can't remove the pid file?

Actually though, I think I can guess. You're going to find it is owned by the wrong user.

I think you have installed Confluence, set to run it as a new user called Conf or Atlassian or Confluence or something like that, then you started it manually while you were logged in as root. That process then took ownership of a load of files and runs fine until you try to stop it. The systemctl start command runs Confluence as the non-privileged user who can't delete or edit root's files.

If my guess there is correct, you will need to shutdown confluence completely (you'll need to be root to do it with the scripts, which is the better way to do it, but you could just kill the processes - kill Confluence and Synchrony if they are running). Then change ownership of all the clobbered files back to the confluence user, in both the confluence installation and data (home) directories, then restart confluence as the confluence user (systemctl will do that)

comments: author: PPGod
body: My installation directory, accessories, database, etc. are all in the "home" directory.My everything is installed in a virtual machine. I copy a new one from the original virtual machine. At this time, I backup the "home" directory of the original virtual machine and replace the "home" directory of the new virtual machine. At this time,the error message shown in the screenshot appears.

I used the command "ps -ef\|grep confluence" to make sure that no confluence process was running.

I tried to follow the prompt to switch the confluence user running the startup script, but the same error message is prompted


author: Nic Brough -Adaptavist-
body: Can you check the file ownerships? Are the Confluence home (data) and installation directories and their content all fully owned by the user that will be running Confluence?


Tags: confluence-server

server
How can I hide update custom field in Structure ?
Asked by Alex:

I use the Structure plugin (<https://wiki.almworks.com/display/structure/Structure+for+Jira>), where I drop some values into custom fields, all these actions are displayed in the task history and notifications are sent to the mail, how can I hide these updates?


Answers:
author: Stepan Kholodov _ALM Works_
body: Hello Alex,

Strtucture works with Jira data in real-time, so when you update a field in a structure, it is being updated in Jira too. Structure itself doesn't send any notifications, but Jira does when updates happen. You can change the notification scheme of your project and configure it in a more convenient way.

I hope this helps. Please feel free to contact us directly at support.almworks.com if you need our assistance with anything else.

Best regards,  
Stepan Kholodov  
ALM Works


Tags: addon-com.almworks.jira.structure

confluence-server

jira-server

server

structure
How to fix broken PDF preview thumbnail?
Asked by Emmanouil Lazarides:

Here's the situation:

When a PDF file is uploaded to Confluence Server using using the 'Insert files and images' tool in edit mode, the normal outcome is a thumbnail preview of the PDF on the page.

However, this may fail using Confluence Server out of the box because of insufficient memory allocated to Java. Failure results in a placeholder being shown where normally one would see the PDF preview.

This post presumes that the memory allocation problem has already been solved. Now uploaded PDFs preview normally. However, a PDF that has previously failed to be processed for the preview will continue to be shown with the placeholder icon, even when it is removed from the page and reattached.

In testing, we've even gone so far as to restart the server after removing the file, changing the file name, and then attaching it to a different page. Still it appears with the placeholder icon first allocated to it when its thumbnail processing failed.

So, how does Confluence Server recognise the file is one that it has seen before, and how can thumbnail processing be forced? For example, is there a specific hook in the database that needs to be removed?


Answers:
author: Nic Brough -Adaptavist-
body: I am not sure of how Confluence actually handles the previews, but I do know it litters your installation with thumbnail previews, and I think (but I am not sure) that the thumbnails are done by page, not by file. So I suspect your page is creating a thumbnail, then when you change things, it's just falling back on the one it has cached!

I don't have an active server (with attachments) to hand, so I can't confirm where I see these, but I suspect you might be able to fix this by moving the files (or, better, only the offending ones that need regeneration) from \<confluence home\>/thumbnails

Note that this is not a directory that we include in backups when we're trying to take faster ones - Confluence does not strictly need the files in there to work, but it will be a bit slower if it has to regenerate them when pages need them.


Tags: confluence-server

pdf

preview

server

thumbnail
Confluence updates in press releases but not availble?
Asked by Mike Saha:

I'm seeing articles indicating that some new features have gone out in Confluence such as the ability to schedule a publish, or more color options but I don't see anything about those in Confluence itself. Have they just not be released yet? The articles made it sound like they were recent updates.


Answers:
author: Marisa Disner-Martino
body: I'm wondering the same thing. I'd like to know how to get those new features.


author: marc -Collabello--Phase Locked-
body: [@Mike Saha](/t5/user/viewprofilepage/user-id/3122015)I've also seen that others asked these questions. Not sure if Atlassian has actually rolled out the features described in the articles.


Tags: cloud

confluence-cloud
I am doing the tuturial Create a Confluence 'Hello World' macro
Asked by Johan Smit:

I cannot get the [create a confluence hello world macro](https://developer.atlassian.com/server/framework/atlassian-sdk/create-a-confluence-hello-world-macro/) to work.

All the build and atlas-run works fine but I get a 404 error when trying to open the url (http://localhost:1990/confluence)

SDK Ver 8.2.6 (latest)

last message in console:

confluence started successfully in 107s at http://localhost:1990/confluence


Answers:
author: Brant Schroeder
body: [@Johan Smit](/t5/user/viewprofilepage/user-id/4311818) What are you seeing in the Confluence logs?


Tags: app

atlassian-sdk

new-to-confluence

server
confluence attachment list sequence
Asked by Anderson Hsu:

Hi,

Why I setup attachment order by date sequence, it can not work ? Kindly give suggestion

setting

![li.png](https://community.atlassian.com/t5/image/serverpage/image-id/135276iF935BAD61F7E76A1/image-size/large?v=v2&px=999 "li.png")

Result (I would like to newest attachment first)![list.png](https://community.atlassian.com/t5/image/serverpage/image-id/135277i1D7D1610C1CC2B6E/image-size/large?v=v2&px=999 "list.png")


Answers:
author: Anderson Hsu
body: I found the reason, it must use SortBy,


Tags: confluence-server

server
How can I create a people directory in Confluence
Asked by Carolina Jacob:

Hi,

I would like to know what are the options for creating a people and teams directory in confluence. Do I need to be an admin to do so?

On what part of Confluence should I create this so it's accessible for all members?


Answers:
author: Brant Schroeder
body: [@Carolina Jacob](/t5/user/viewprofilepage/user-id/4314600) Welcome to the community.

People directory exists in Confluence by default. [https://support.atlassian.com/confluence-cloud/docs/search-the-people-directory/](https://support.atlassian.com/confluence-cloud/docs/search-the-people-directory/??)

You can create teams by following these directions <https://confluence.atlassian.com/cloud/start-a-team-975019765.html>

comments: author: Lori Wright
body: I am also looking to update our directory. I have just joined a team and some of the employees have their names in the system but no contact info. How do I edit them to add contact info? Do I have to be an admin in Confluence? Thanks!


author: Brant Schroeder
body: [@Lori Wright](/t5/user/viewprofilepage/user-id/4327578)

How are you hosted server or cloud? What are you using as your directory (Access, Crowd, AD, Etc.)?


Tags: new-to-confluence
confluence dashboard adjust
Asked by Anderson Hsu:

Hi ,

Would it be possible to change **all** link for default view , not show my space?

![all.png](https://community.atlassian.com/t5/image/serverpage/image-id/135226iAFA16A0E5AEDAD69/image-size/large?v=v2&px=999 "all.png")


Answers:
author: Brant Schroeder
body: [@Anderson Hsu](/t5/user/viewprofilepage/user-id/626040)

Unfortunately no.


Tags: confluence-server

server
Jira CSV Project migration
Asked by Gbenga Ajiboye:

Can original "created" and "resolved" dates for issues be preserved if CSV project migration is done from one instance to another? Are there any additional challenges and risks associated with CSV migration?


Answers:
author: Carla Ann Rowland
body: The created and resolution dates can be preserved if they are part of the CSV and in the correct format accepted by the destination JIRA instance. When you do the import you need to map those fields specifically as well as summary.


Tags: cloud

confluence-cloud
Migration from server to Cloud, is there a way to migrate without page versions
Asked by Bruce Yen:

Migration from server to Cloud, is there a way to migrate without page versions?

I ran into older versions not found for attachment. Don't know why.

Thanks.


Answers:
author: Bruce Yen
body: WARN \[pool-37-thread-3\] \[service.stepexecutor.attachment.AttachmentMigrator\] warn Failed to read attachment 11370509 data. The error is unrecoverable. The attachment will be marked as broken and will not be retried.  
Caused by: com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: step-2-image-5.png v.3 (11370509) null. Were looking at /ConfluenceClusterHome2/attachments/ver003/15/153/11403265/248/120/11370498/11370509/3

Migration failed


Tags: cloud

confluence-cloud
How can I export the existing space permissions and page restrictions of all users to a excel or csv
Asked by Arun Jose:

I want to know how can I export the existing space permissions and page restrictions of all users accessing my confluence site or part of my confluence site. This is required for reporting purpose. I am the admin for the site, but want to now from where can i export this info. Currently there are many spaces and pages and it is difficult to visit each space and page and capture the info manually. Please guide me. We are using the cloud instance and not on premise.


Answers:
author: Sachin Tandukar
body: I also have a similar situation. I am migrating the Confluence server to the cloud. It would be a great help if users/groups could be migrated per space so similar access groups with appropriate permissions could be set in the cloud instance.


author: Anne Pan
body: Hi,

I would like to know if you found any solutions that can be shared. Thanks.


Tags: cloud

confluence-cloud
Why are notifications working on one board only?
Asked by Anita Blanks:

I have several boards I created for various projects. On the new Trello home screen "Up Next" and "Highlights" are only showing for one of my boards. The notification bell in the upper right is also only displaying notifications from this same board.

Why aren't my other boards included? I have spent quite a bit of time going through settings, searching other user questions, etc. and can't seem to find a resolution. Anyone have any ideas how I can get all my boards and their respective cards to show up on the new home screen and in notifications?


Answers:
author: Mike
body: Hi Anita,

Not every event or activity in Trello will generate a notification, so it's possible that you're not meeting the correct conditions to trigger a notification. For example, in order to receive a notification for a due date on a card, the due date needs to occur in more than 24 hours, and you need to be either a member of or watching the card. This page explains in a little more detail exactly what does and doesn't trigger a notification: <http://help.trello.com/article/793-receiving-trello-notifications>

For example, if you're the only member of those other boards, there might not be any activity on the board that generates a notification, or counts as activity that would be reflected in Up Next or Highlights.

If you'd like us to take a look, we'd be happy to if you can reach out to us directly at <https://trello.com/contact>. We can help explain what's going on!

comments: author: Anita Blanks
body: Thanks for the quick response, Michael!

I have been able to identify that the only cards displaying on the home screen "Up Next" and "Highlights" are those cards I am watching or I'm mentioned in comments.

However, on the page you sent me with more detail it states that "When watching a LIST or BOARD... You'll get the same notifications listed above, but for all cards in a LIST or BOARD".

I am the only member and all the cards have due dates assigned to them when created days, weeks and even months ahead. So even if I'm the only member, a due date will not trigger a notification? This is what's throwing me. Is there any way to trigger a notification on a board your the only member on?

Thanks again for your help on this, Michael!


Tags: notification