youngmon/atlassian-qna huggingface dataset:
Set variable/metadata from bash/batch script possible ?
Asked by Mihai Marinescu:

Hi,

I know that Bamboo variables from a build plan can be accessed in bash but can i also set them ? I need to set a variable or metadata that would be saved with the build and can be retrieved with REST API afterwards if needed ? Is that possible if so how ?

/donnib


Answers:
author: Steffen Opel _Utoolity_
body: Only indirectly (and partially), i.e. there is no REST API for management of [Bamboo variables](https://confluence.atlassian.com/bamboocloud/bamboo-variables-737184363.html) - please watch/vote/comment on the following issues to raise awareness for this surprising limitation:

* <https://jira.atlassian.com/browse/BAM-13511>

That being said, you can at least use the [Script](https://confluence.atlassian.com/bamboo/script-289277046.html) task to write the variables to a properties file, which can be injected via a subsequent [Variables](https://confluence.atlassian.com/bamboo/configuring-a-variables-task-687213475.html) task afterwards:

![](https://confluence.atlassian.com/bamboo/files/687213475/687244354/1/1415685754579/BAM57-inject-variables.png)

comments: author: Mihai Marinescu
body: @Steffen Opel \[Utoolity\] thanks but it does not solve my problem. I did find the Inject variables but when i don't have REST endpoint to get the variables then i can't solve my problem ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")


author: Steffen Opel _Utoolity_
body: @Mihai Marinescu - yeah, I understand and can feel your pain. Unfortunately I'm not in a position to do anything about this, which is why I referenced the related Atlassian issue.

Of course, depending on how important this is for your use case, you can always [develop your own Bamboo add-on](https://developer.atlassian.com/bamboodev) to implement a REST endpoint that exposes the desired variables (in case, I'd recommend to support variable namespaces and/or password masking so that you do not expose possibly sensitive information like passwords by default).
Bamboo Change localhost to external domain name
Asked by Jarrod Retzloff:

I am attempting to update the hostname my Bamboo instance is running on. I have specified Bamboo's URL as described here: <https://confluence.atlassian.com/bamboo/specifying-bamboo-s-url-289277242.html>.

I am still unable to access my instance at mydomain.com:8085 on the internal or external machine. Only localhost access is available.

OS is Windows Server 2012


Answers:
author: Mike Friedrich
body: Add a DNS alias for the old name and try that. If that works you may have forgotten to change something.
Bamboo daily trigger initiated build on all the branches in the plan. Is it possible to configure trigger to only initiate build on a main branch?
Asked by dragan_nikolic:

I created a daily trigger for my plan. I expected it will only trigger on the master branch but it initiated it on all the defined branches. Since I have a large number of branches it was not possible to complete them on all of them (and I don't need that).

Is there a way to create trigger that will only initiate the build on the master branch?


Answers:
author: Steffen Opel _Utoolity_
body: Unfortunately this often requested functionality is not available yet and subject of various related (and partially overlapping/duplicate) issues accordingly, which you might want to watch/vote/comment on to further raise awareness for this limitation - for example (in descending order of votes):

* <https://jira.atlassian.com/browse/BAM-12451>
* <https://jira.atlassian.com/browse/BAM-12944>
* <https://jira.atlassian.com/browse/BAM-15065>
What is the current version of Bamboo Cloud?
Asked by AlexM:

I am currently looking for the latest Elastic Bamboo Build Agent AMI for AWS on Windows Server 2012 64-bit.

I'm not sure if our cloud instance is running 5.11 yet.


Answers:
author: Steffen Opel _Utoolity_
body: This information can usually be approximated from [What's New for Atlassian Cloud](https://confluence.atlassian.com/cloud/what-s-new-686863216.html), i.e. Bamboo Cloud is running 5.11-OD-02 as of April 18. Aside from tracking the release notes, you can also check the latest [Application Versions](https://confluence.atlassian.com/cloud/application-versions-687219181.html) directly, but please note the info at the bottom:
> Your site may be upgraded a day before or a day after the date shown, as upgrades are rolled out progressively to different regions. See [Maintenance windows](https://confluence.atlassian.com/cloud/maintenance-windows-744721660.html) for details.

comments: author: AlexM
body: Thanks for this - was looking at my About Bamboo page and didn't see a version there.


author: Steffen Opel _Utoolity_
body: Agreed, that's what one would expect - this used to be in the footer of each page, and while I can understand why Atlassian has removed it there, it should really be surfaced in the admin section somewhere (it is in JIRA Cloud btw., but as far as I know not in Bamboo Cloud indeed, other than in Bamboo Server).


author: Lech Rogowski
body: Make sure none of your agents is busy with any builds, then you can try this:

Bamboo Administration -\> Plans -\> Move Plans  
Find this warning at the top of the page:

"It is strongly recommended that you ensure that all agents are disabled before you perform the move. disable all agents"

"disable all agents" is a link. Click it. It will trigger an internal server error. An error report will be displayed in your browser. It will include full version, build and build date of your instance.

One bug, that really IS a feature. :smile:


author: Lech Rogowski
body: Don't forget to re-enable your agents after the version check. The link triggers internal server error, but it still does it's job - disabling all the running agents.


Tags: cloud
Did my AMI change?
Asked by Rick Mellor:

Hello. We've been running builds for months with no issues but suddenly things are failing. It looks like maybe the AMI changed under us. Is this possible? Is there a way to determine if this happened and if so, what the changes were?

We're using the stock AMI: ami-72717a18

Thanks.

-Rick


Answers:
author: Przemek Bruski
body: Stock AMIs are upgraded regularly. You can go back to your previous AMI if you want to (but it will no longer be supported)


Tags: cloud
removed the disabled USER and tried to freshly add him back again, but JSM won't allow
Asked by Elizabeth Styles:

[Elizabeth Styles](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4634505)[Jan 16, 2024](https://community.atlassian.com/t5/Jira-Service-Management/Re-Re-Restore-a-removed-user-including-permissions/qaq-p/2580509/comment-id/157901#M157901)  
Hi, I have removed the disabled USER and tried to freshly add him back again, but JIRA Service management keeps saying I can't send "INVITE" because USER is disabled or suspended, even though the USER is completely removed. Please advise? I am a JSM Admin. and can't add critical USER back again. Thanks, Elizabeth Styles, SubCom estyles@subcom.com


Answers:
author: Marc - Devoteam
body: Hi [@Elizabeth Styles](/t5/user/viewprofilepage/user-id/4634505)

The Disabled messages indicates that the user is still with Atlassian Admin and set disabled there.

To re-enable deactivated user follow the steps outlined [here](https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts)

But is you are able to access this location in Atlassian Admin, you would need to enable the user first, before you can add the user to any product or as a customer.


Tags: cloud

jira-service-management

jira-service-management-cloud
?C?mo puedo modificar el nombre que aparece al cliente en la respuesta cuando contesto desde Jira?
Asked by Bel?n Tarruella:

Hola, estoy empezando un proyecto de asistencia en Jira, y cuando respondo a un cliente desde mi usuario sale como "Bel?n P?rez respondi?: (...)", lo mismo pasa si responde otro compa?ero.

Mi pregunta es si para que salga un nombre comercial, por ejemplo "Equipo X" debo logarme con un usuario y asignarle ese nombre o puedo configurar eso en alg?n sitio dentro de la configuraci?n del proyecto.

La idea es que quede lo m?s parecido a como lo ten?amos en Outlook, con la misma firma para todos.

Muchas gracias de antemano.


Answers:
author: Marc - Devoteam
body: Hi [@Bel?n Tarruella](/t5/user/viewprofilepage/user-id/5406668)

This is expected behaviour.

You are logged on to the application as JSM agent and you are the responder to the issue.

This is the way all ITSM related applications work ootb.

You could create a general user that all agents log on with and then that is the responder, but this is bad practice.

It also helps you internally, to see how many issues a single user is working on and the responses this user has given, instead of having a global user making all the comments.

What if the solution provided is not company standard or even a good solution, who has made this decision.

I can add more examples.

But an ITSM application is not outlook. A tool has a purpose of usage, the same as an ITSM application is not fitted for mail handling at scale in a company


Tags: cloud

jira-service-management

jira-service-management-cloud
Knowledge Base Articles and Tickets
Asked by Heather Ronnebeck:

I have a question for the group that are related to KB pages.

Is there a way to ensure that a KB article is applied to a ticket before the ticket can be closed?

I ask because if a KB article doesn't exist for a ticket, then the users want to ensure one is created before the ticket is closed as a proactive measure.

Thanks!


Answers:
author: Dan Breyen
body: Hi [@Heather Ronnebeck](/t5/user/viewprofilepage/user-id/940497) I'm pretty sure that functionality isn't available right now. I found a suggestion that has been requested on [Atlassian's Jira Site.](https://jira.atlassian.com/browse/JSDCLOUD-11934)

I hope that helps.

comments: author: Mauricio D?vila
body: The problem is that there can be two cases, that the article does not really exist, or that it exists but the user did not find it. I think it would be better for an agent to tell him the item he is looking for or for the agent to realize that that specific item needs to be created. What I want to ask the community is how I use Confluence tags to facilitate this search.


author: Mauricio D?vila
body: Also something interesting is when the project is managed by a team, it would be desirable that searches when a user of that project wants to know how to solve a problem only suggest articles that are related to that project and not in the entire knowledge base. How can I make the user of a project search only for articles related to that project? Would I have to tag all the articles in that project in Confluence with some tag? For example PROJECT_X_ARTICULO_1, PROJECT_X_ARTICULO_2,...


Tags: cloud

jira-service-management

jira-service-management-cloud
Old Request Type - Edit multiple issues at the same time
Asked by Jeferson Carlos dos Santos:

Hi guys!

Could you help me please?  
I have some old request types that are no longer part of the customer portal, but they appear when an employee creates a ticket, as shown in the image below.

![img2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/300787i8B1ACCD6E9D4FB75/image-size/large?v=v2&px=999 "img2.JPG")  
I tried to delete the old request types, but Jira gives me a warning because as they were used, there are several tickets that were opened with this type of request type and I don't know how to do this type of mass editing that the message informs me when I try delete the old request type.

![img1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/300788iADA53324CE0F7991/image-size/large?v=v2&px=999 "img1.JPG")  
What could I do? Is there any place where I can edit the request type that the employee uses when clicking Create, as I couldn't find it? Or do I really have to do mass editing to transfer these old tickets linked to the old request type to my new request type?


Answers:
author: Marc - Devoteam
body: Hi [@Jeferson Carlos dos Santos](/t5/user/viewprofilepage/user-id/4968071)

So you have hidden the Request Types on the portal, but your screenshot show that you are creating issues from the backend in the JSM project, why?

The behaviour you see is as expected as JSM agents still see the Request Types that have been hidden

The reason that you are able to hide Request Types from the portal is that customers can still see their old created requests.

There is just no option to create new request from the portal with this type of request.

If you want customers to still see their old requests from the portal, but not on the old request type, first you would need to bulk move on all issues with the old request types to another request type, then you can delete it.

Or if the case to view old request based on the old request types is not a necessity from the portal, just delete them, that value **only** will disappear from the issue in Jira


Tags: cloud

jira-service-management

jira-service-management-cloud
Duplicate fields during duplicating tickets to other project
Asked by Mkrtich Tono:

So when I want to share a ticket with another team, I have a to clone the ticket to another project so the other team can check and work on it on that project from the cloned ticket.

During the duplication, the fields are not updated in the new project.

The thing is that I have a couple of request types and issue types so each ticket has a different custom field.

question:

1- Do I need to create an automation for each request type and based on those fields clone them?

2- or there is a way to check if the fields are updated to clone them automatically


Answers:
author: Eugenio Onofre
body: Hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215)

If the custom fields mapping is different in each request type, you will need to have separate automation rules to set them or have a single automation with conditionals.

If you want to clone with no additional automation step, you need to make sure that your fields and request types are the same on both Jira projects.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Branching on JQL does not work when trigger is "Field value changed"
Asked by Sune Vester Lindhe:

Hi,

I am having problems with the following rule (the real rule is much larger, this is just a cut-down version to demonstrate the challenge):

![Test rule.png](/t5/image/serverpage/image-id/300728iFAA0FB5CF5533533/image-size/large?v=v2&px=999 "Test rule.png")

The "Lookup issues" and "Log" actions are working as expected and finds and logs one issue. But the "For: JQL" action then reports no issues found which I find strange since it is the same JQL as in the "Lookup issues"-action. If I click on "For: JQL" action and use the validate JQL feature it does return one issue.

And to make it even more strange: If I change the trigger to "Manual" instead if "Field Value Changed" it works as expected: The "Log" action writes a line to the log.

The log for the two executions is here:

![Automation log.png](/t5/image/serverpage/image-id/300731i70CE7506DE0EEB54/image-size/large?v=v2&px=999 "Automation log.png")

Any thoughts anyone?

Br, Sune


Answers:
author: Trudy Claspill
body: Hello [@Sune Vester Lindhe](/t5/user/viewprofilepage/user-id/1317641)

Is this box checked or unchecked in the For Branch?

![Screenshot 2024-01-16 at 6.32.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300867iA30E9B172F4876EC/image-size/large?v=v2&px=999 "Screenshot 2024-01-16 at 6.32.18 PM.png")


Tags: automation

cloud

jira-cloud

jira-service-management

jira-service-management-cloud
Changing the issue status for multiple issues once
Asked by alison_perez:

Hi Jira community,

I have around 100 Jira issues where status are initially as "Waiting for Support".   

Is there a way (automated or via the Jira interface) where I can change the status of these 100 records at once?

Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: Hi Alison,

* Run a search for the issues you want to update.
* Select "bulk edit" from the tools menu (... near the top right)
* Select "transition issues" when it asks what you want to do

A few notes:

The search does not have to be 100% correct, the process lists all the issues it finds and allows you to deselect any that you change your mind about.

I usually get an export of the search before committing anything, saves mucking around in the issue history if I make a mistake.

"Bulk edit" is protected by permissions. You may need to get your admin to give you the global permission to use it.

You also need to have the permission to transition the issues,on top of having a workflow that has a transition from one status to another (Status is not really a field you can edit, it's a display of where an issue is in the workflow)


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I change the Resolution value for a ticket?
Asked by Arnis Ri?kovs:

Hi,  
Previously, project configuration were such that after status Postponed, the Resolution was set to Cancel. It needs to be replaced.


Answers:
author: Nic Brough -Adaptavist-
body: Hi Arnis,

The "correct" way to do it is what Nikola said, but to correct the existing data (after you've corrected the workflow if necessary), there is another option, assuming the project is a company-managed one.

* Create a new permission scheme that allows "edit" to only you
* Apply it to the project
* (Or you could just do this at a time when you know no-one is going to be doing anything in the project)
* Find the "edit" screen for the issue type(s) to change
* Add the resolution field to it
* Run a search for the issues, and use "bulk edit" to change the resolution
* **Remove the resolution from the edit screen** \<- this critical, you should never have the resolution on the create or edit screens
* If you went for the permissions route instead of downtime, put the old permission back in place.


author: Nikola Perisic
body: Hello [@Arnis Ri?kovs](/t5/user/viewprofilepage/user-id/3753651) ,

You can add Resolution values in Settings -\> Resolutions:

![Screenshot 2024-01-16 at 14.51.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/300744i94BF9679058DCB53/image-size/large?v=v2&px=999 "Screenshot 2024-01-16 at 14.51.45.png")

BR,

Nikola

comments: author: Arnis Ri?kovs
body: The problem is that after starting the processing of several postponed tickets, value of Resolution remains Cancel.  
How to change the value in specific tickets?


author: Nikola Perisic
body: If the resolution has already been set for those issues, what I'd suggest that you add a transition that will move the issue back to the "In progress" status category and from their you want to set the Resolution to "None".

Also, the transition that leads to the "Done" status category, should have a "Resolution screen" added so the resolution can be changed.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is Jira Ticketing System is Hippa Compliant
Asked by Mazen Mostafa:

I have raised a ticket 7 days ago with the same question .. is Jira ticketing system is HIPAA Complaint ?


Answers:
author: Dan Breyen
body: Hi [@Mazen Mostafa](/t5/user/viewprofilepage/user-id/5406520) welcome to the community. Yes, based on these articles from the community and Atlassian, Jira and Atlassian are HIPPA compliant.

[Jira-and-Confluence-are-now-HIPAA-compliant](https://community.atlassian.com/t5/Trust-Security-articles/Jira-and-Confluence-are-now-HIPAA-compliant/ba-p/2273854)

[Atlassian HIPPA compliance](https://www.atlassian.com/trust/compliance/resources/hipaa)

[HIPAA Implementation Guide](https://support.atlassian.com/organization-administration/docs/the-hipaa-implementation-guide/)

[hipaa-compliance-for-jira-service-management](https://www.atlassian.com/wac/roadmap/cloud/hipaa-compliance-for-jira-service-management?&p=cc3510b1-5e)

There are more articles out there, I just added a few.

Hope that helps.


author: Patricia Modispacher _appanvil_
body: Hi [@Mazen Mostafa](/t5/user/viewprofilepage/user-id/5406520),

the answer is: it depends. You can use Jira the HIPAA compliant way, but there are a few steps to consider. Please find more information in **[this article.](https://actonic.de/en/jira-and-confluence-now-hipaa-compliant/)**


Tags: cloud

jira-service-management

jira-service-management-cloud
Can I update assets using the Import function?
Asked by Matt Foote:

We have pulled our hardware assets from our Intune system into our Jira Assets Management system. We would like to update several fields that did not import correctly. Can we import a CSV with the correct fields to update our existing assets instead of having it create duplicate items?


Answers:
author: Matt Foote
body: I was able to resolve this. There was an error in our CSV. Once this was resolved, the Jira import updated Asset records correctly.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customer Notification - Request resolved
Asked by Fatoumata Siga Coulibaly:

Hello,

We have this Customer Notification that sends an email to customers that the issue has been resolved and so on.

I would like to know if there is a way to exclude one of our closed status which extend the time we have to work on the issue and send a customize email when we put the issue in that status.

Thank you.

![Capture d??cran 2024-01-16 121618.png](https://community.atlassian.com/t5/image/serverpage/image-id/300714i1767445E349EC5DB/image-size/large?v=v2&px=999 "Capture d??cran 2024-01-16 121618.png")


Answers:
author: Marc - Devoteam
body: Hi [@Fatoumata Siga Coulibaly](/t5/user/viewprofilepage/user-id/5326403)

Yes, but this requires a redefinition of you setup.

You will need to disable the default customer notification on the project and create an automation rule that will send out an email based on the issue being resolved.

By using conditions on the automation rule you can determine what email will be sent based on which resolution status, by using an if/else clause in the rule.

comments: author: Fatoumata Siga Coulibaly
body: Hello,

Okay i will try that and see.

Thank you for the tips.


Tags: cloud

jira-service-management

jira-service-management-cloud
Customfield with unique values for each Project
Asked by P?r Jansson:

Hi, I'm wondering if it's possible to create a Custom field for all projects to use but each project has there own unique dropdownlist with values just for that project.


Answers:
author: Sreenivasaraju P
body: HI [@P?r Jansson](/t5/user/viewprofilepage/user-id/5354503) ,

Yes. You can do it.

You can have separate context for each project (some projects). Each context can have different options.

<https://support.atlassian.com/jira-cloud-administration/docs/add-a-context-to-a-custom-field/>

comments: author: P?r Jansson
body: Thanks for the reply!!


author: Marc - Devoteam
body: Hi [@P?r Jansson](/t5/user/viewprofilepage/user-id/5354503)

Yes you can.

Create a custom field context for each project in your custom field.

See the [KB article here](https://support.atlassian.com/jira-cloud-administration/docs/add-a-context-to-a-custom-field/)


Tags: cloud

jira-service-management

jira-service-management-cloud