youngmon/atlassian-qna huggingface dataset:
@ and // disappear when added to a page in Confluence
Asked by Lawrence:

Hi everyone,

Just looking for a bit of help - when using tasks to @ mention someone, on using the @ key it just disappears. Same with the date // shortcut.


Answers:
author: Odense
body: Have you found a solution to this?


author: andy
body: What this has demonstrated to me is that the wrong "@andy" can get tagged in replies...

[@Lawrence](/t5/user/viewprofilepage/user-id/2344020) I think you meant to tag [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)


author: Andy Gladstone
body: [@Lawrence](/t5/user/viewprofilepage/user-id/2344020) can you please explain a bit more? Are you using the action item and then using the @ sign to mention someone? The mention needs to immediately follow the @ sign - no space in between. Same goes for using the /// (three backslashes) to insert a date - no space after you type them.

comments: author: Lawrence
body: Hi [@andy](/t5/user/viewprofilepage/user-id/4934907)

Thanks for your reply. Since I wrote the comment, the issue is now slightly different. Here are the steps:

1. Edit an existing confluence page and add the action (have tried using \[\] and the button from the ribbon)

2. Press @

3. List appears on the page of recently used options

![2022-08-29_8-33-00.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/213180i1A8839422A4D04A3/image-size/large?v=v2&px=999 "2022-08-29_8-33-00.jpg")

4. Try write a name in (it won't allow this)

5. Try /// (it limits to one /)![2022-08-29_8-35-08.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/213181iB9972925254AE11D/image-size/large?v=v2&px=999 "2022-08-29_8-35-08.jpg")

In the console, here is what I can see:

![2022-08-29_8-38-37.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/213182iC1D6CF924D2B4999/image-size/large?v=v2&px=999 "2022-08-29_8-38-37.jpg")


Tags: cloud

confluence-cloud
Migrated Confluence to different instance, how to fix hardcoded links in Jira Description
Asked by Tom?? Vrabec:

Hello community,

looking for solution for one my clients.

We successfully migrated two instance into one. Both Jiras and Confluence.

All of the testing went fine, so we ran prod migration.

After some time on prod, customer employee found out, that links are broken.

We fixed the integrated links, but soon we discovered that they are talking about link in Jira task descriptions.

They are using both short and long links to reach the confluence.

Old confluence is still available, so it is possible to resolve those links.

But after space migration from old to new, the base URL is different, it page ID is different and the is no "UUID" to resolve the link.

Anyone faced to similar issue and resolve it?

Thanks for any tip.

Cheers, Tom


Answers:
author: Marek Hoffreiter
body: I explained the procedure to Tomas.

Basically you need to get the old pageId, call an API to retrieve the space key and space title from the old instance using the old pageId.

Then you need to call an API using the retrieved space key and title on the new instance where you get the new page id.

Then, you need to replace the ids and base url.

I recommend using python.

Marek

comments: author: Tom?? Vrabec
body: Thanks M?ro, that worked.


Tags: change

confluence-server

jira

link

migration

server

url
I can`t map the button in my app.
Asked by Zoltan Tamas Nagy:

I can map only the led in my first project, the button can\`t be maped![1 app.png](/t5/image/serverpage/image-id/191283i991A73B9700850B9/image-size/large?v=v2&px=999 "1 app.png")


Answers:
author: Jack Brickey
body: [@Zoltan Tamas Nagy](/t5/user/viewprofilepage/user-id/4855046) I think you are in the wrong forum? This forum is for Atlassian products.

comments: author: Zoltan Tamas Nagy
body: Sorry but I was redirected here by the quantum site.


author: Jack Brickey
body: Yes, I suspect that the quantum site uses Atlassian product and as such has a 'powered by Atlassian' link on the page.


author: Zoltan Tamas Nagy
body: Sorry I\`ll leave the group.


Tags: cloud

confluence-cloud
Do NOT turn on Confluence retention without mitigating email notifications first!
Asked by Steve Letch:

Just a heads up. In the 3 hours this feature was enabled on our production instance, before emergency disabling it, Confluence had sent over 16,500 email notifications regarding attachment version deletion.

This functionality absolutely needs improving and by default to not send notifications.


Answers:
author: Brian Taylor
body: I ran into the same situation - there should be a way to turn these notification off within the mention rules. There is a ticket open with Atlassian [CONFLUENCE-77877](https://jira.atlassian.com/browse/CONFSERVER-77877)


Tags: confluence-server

server
wrap plain text
Asked by ilatypov:

Confluence has no way to wrap plain text. I am even afraid to start a discussion because I remember seeing desperate pleas lasting for a decade.


Answers:
author: ilatypov
body: The only work-around that does not involve "asking friendly administrators to create a macro for you" seems placing the plain text inside the "pre" tag in the "source editor" (a little less-than, greater-than \<\> icon in the top right when editing, possibly a result of administrators installing the source editor plugin). The opening "pre" tag needs a "style" attribute with a value "white-space: pre-wrap".

\<pre style="white-space: pre-wrap"\>PLAIN TEXT WITH LESS-THAN AND AMPERSAND CHARACTERS CHANGED INTO \&lt; and \&amp;\</pre\>


author: Ste Wright
body: Hi [@ilatypov](/t5/user/viewprofilepage/user-id/4854606)

Have you tried any of the suggestions listed on [this answer](https://community.atlassian.com/t5/Confluence-questions/paste-unformatted/qaq-p/895273)?

Ste


author: Tobias C.
body: Maybe this helps:  
You can put the text in a table cell with fixed width.

Cheers

Tobias


Tags: confluence-server

server
Avoid "Unpublished Changes" on making an empty update
Asked by Ryota Hashimoto:

Hi.

Clicking on Edit and Close, with no change causes "Unpublished Changes" shown below the title. I don't change anything, and the Page History doesn't have the diff. I cannot remove the message without any actual change, even while it is not required.

How to avoid such a situation?


Answers:
author: Pramodh M
body: Hi [@Ryota Hashimoto](/t5/user/viewprofilepage/user-id/3114806)

Even though you don't change anything, when you click on edit the draft will be created out of the previous saved page.

It's on your consent either the page version can be removed or published, if you are publishing the page you need to make sure the changes are present when you publish the page.

Thanks

comments: author: Ryota Hashimoto
body: \>you need to make sure the changes are present when you publish the page.

I am afraid that regardless the change exists or not, the page says there are "Unpublished Changes" and I could not find the way to delete the draft.


Tags: cloud

confluence-cloud
Licensing Jira and Confluence
Asked by Wendy M:

We have a number of licensed Jira users. We are now creating Confluence spaces where some of our Jira licensed users will not be able to contribute content but will be able to view content. In essence ALL our Jira users will be able to access Confluence, but only SOME will be able to create and contribute to spaces.

Do all Jira users in this example consume Confluence licenses?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Wendy M](/t5/user/viewprofilepage/user-id/1007070) ,

all users able to access confluence, indendently if they are viewer/editor of spaces/pages, they will consume licenses.

Hope this helps,

Fabio

comments: author: Wendy M
body: Yes, that helps. Thanks. ;)


author: Tobias C.
body: Hi [@Wendy M](/t5/user/viewprofilepage/user-id/1007070)

you can allow anonymous users to view content. Then no license is needed.

By the way we try to convince management to allow adding comments (in order to change the company culture) ;)

Cheers

Tobias

comments: author: Anna Protopapa
body: Hello,

Confluence cloud anonymous access means access to any user in the internet?

Thank you


Tags: cloud

confluence-cloud

cost

licence
Disable Display inline on pasting URL of JIRA
Asked by Ryota Hashimoto:

Hi,

When pasting a JIRA ticket URL on the Confluence page, it will be automatically expanding the ticket name and status, instead of showing the URL itself.

It takes a too long time when open a Confluence page that has many such URLs.

I wonder is there a way to suppress that auto-expanding but just paste the URL by default.

Any ideas?


Answers:
author: Daniel Eads
body: Hi [@Ryota Hashimoto](/t5/user/viewprofilepage/user-id/3114806) ,

By default when you paste a link to a Jira issue, it will convert to a smart link. Clicking on the link while still in Edit mode will allow you to modify the link:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/191243iF0BB6BD58C55CE7F/image-dimensions/489x219?v=v2 "image.png")

"Display inline" is the default option that shows the summary and status. Changing the dropdown to "**Display URL**" will stop the issue status from being fetched when the page loads and show the bare URL.

Cheers,  
Daniel

comments: author: Rich Handler
body: Daniel, can I set to "Display URL" as my default global setting (say, for JIRA too)? Thanks.


author: Daniel Eads
body: Hi [@Rich Handler](/t5/user/viewprofilepage/user-id/2365220) ,

Currently that's not an option, but we do have a popular Suggestion open for that. You can follow along on the progress of that suggestion here: <https://jira.atlassian.com/browse/JSWCLOUD-21494>

Cheers,  
Daniel


author: Rob B
body: Why on earth is this not an option? The amount of extra clicks required for *every URL* just to display *what I actually pasted* is absurd.


author: Mihail Turusov
body: I have a list of 100+ links that switches to inline and makes it hard to work with. Very inconvenient...


author: Alexei Stoliartchouk
body: yeah, this auto URL unfurling is MIGHTY annoying for a team working with web applications a lot... we do not need any unfurling, but we do need to see URLs as they are... Looking forward to a setting that allows us to make "Display URL" as default option


author: Mairon Costa
body: Any fix solution for while? Now I have a list with 50 URLs and I'll to change every single one of them. Dumb job and unnecessary!


author: Mihail Turusov
body: I solved it by switching to Linear :-\|  
Import is relatively easy, just check content of tickets, and it's generally faster workflow there.


author: Mairon Costa
body: It's been solved [in this thread](https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-disable-links-transformation-in-JIRA/qaq-p/1728471?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*). This is a particular configuration that any can handler. [Andy Heinzer](https://community.atlassian.com/t5/user/viewprofilepage/user-id/541137) support with this issues.


Tags: cloud

confluence-cloud
Is it possible to update multiple confluence pages from an excel/spreadsheet?
Asked by Craig Jack:

I am attempting to put together and org chart for my team and I want to minimize the amount of updating needed. Each of our teams has their own page that will identify their team members. I already have a home page that shows our Org of all team members with a google spreadsheet.

Is there a way I can get the team pages to link to their column (data range) in the master doc and display only that in a table, widget, or other insert?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Craig Jack](/t5/user/viewprofilepage/user-id/4854121) ,

We can suggest trying our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=server&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app.

You may recreate each table for the child pages using the [Table from CSV](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+from+CSV+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro (restore the tables connecting your Google Spreadsheets to Confluence via url).

Then you may collect all the child tables into one big master table using the [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros.

The result report may be further filtered and aggregated with the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) and [Pivot Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Pivot+Table+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros.


Tags: confluence-server

server
Confluence Server Upgrade 6.15 to 7.13
Asked by Gonzalo95:

Hi,

My task is to upgrade Confluence (Server) from version 6.15.4 to 7.13.

Our client does not have a lab or develop environment where I can test the upgrade, so I want to first replicate client environment and then test the upgrade in that new \*safe\* environment.

I know that Server versions are marked as in End of Support but in order to replicate same environment I need a Server Trial key.

Looking at the site only found Cloud and DataCenter Trials.

Is there any way to get one Server Trial Key?

Any help would be appreciated!


Answers:
author: Thiago Masutti
body: Hi [@Gonzalo95](/t5/user/viewprofilepage/user-id/4854053)

Welcome to the Atlassian Community.

Refer to the following articles to build your staging instance with a developer license.

<https://confluence.atlassian.com/doc/create-a-staging-environment-for-upgrading-confluence-866094180.html>

<https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html>

I hope that helps.

Kind regards

Thiago Masutti


author: Craig Castle-Mead
body: Hi [@Gonzalo95](/t5/user/viewprofilepage/user-id/4854053)

If you copy the production environment and restore to another environment, the active production license key will "just work". Your license key will need to be active (ie: not expired) for the upgrade to work (production or non-production).

Disclaimer: I am not 100% sure how taking this approach aligns with the license agreement. This answer is purely from a technical point of view.

CCM

comments: author: Nic Brough -Adaptavist-
body: It doesn't align, you should only use your production licence once, on the production service!

But. As part of a production licence, you have a "development" licence. This has the same user limit and expiry date as your main licence, and is intended for you to use on all your supporting systems - development, sandboxes, test services, disaster recovery rig, and most importantly here, your upgrade test rigs!

Go to your Atlassian product account, find the licence for your production system and look under the box with the key, one of the links is to "developer licence"

The only difference you will notice in a developer vs production environment is that the footer and some bits of the admin functions will say "developer licence". Functionality is complete, across the board.


Tags: confluence-server

server
EOL for 7.4 has extended till Aug 18th for Confluence DC. Is it applicable for Server too?
Asked by Sadath Ali Syed:

We see EOL for 7.4 has extended till Aug 18th for Confluence DC. Is it applicable for Server too? Or, Server EOL will still be same (April 19th)?


Answers:
author: Thiago Masutti
body: Hi [@Sadath Ali Syed](/t5/user/viewprofilepage/user-id/3741278)

The extension applies to both Server and Data Center licenses, as long as the maintenance is active.

Here are important links about it:

* <https://community.atlassian.com/t5/Confluence-articles/Announcing-Confluence-7-19-as-the-next-LTS-release/ba-p/1985602>
* <https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html>

Kind regards

Thiago Masutti


Tags: confluence-server

server
Launch a Confluence search from an external application by launching a URL
Asked by Gerry H:

I'd like to be able to open a search on Confluence by launching a URL, it might look something like:

<https://tools.mycompany.ca/confluence?search=>"Winnie the Pooh"

Possible?


Answers:
author: Thiago Masutti
body: Hi [@Gerry H](/t5/user/viewprofilepage/user-id/1821988)   
Welcome to the Atlassian Community.

That type of integration isn't available out-of-the-box, but you could certainly develop something on top of the Confluence REST API to accomplish that.

You could have your external application [linked to Confluence using OAuth](https://confluence.atlassian.com/doc/linking-to-another-application-360677690.html) and then rely on [/rest/api/search](https://docs.atlassian.com/ConfluenceServer/rest/7.16.1/#api/search) to provide search results from Confluence without leaving the current application.

A more simple solution would be opening a new tab/window with the search string pointing to your Confluence instance.

```
<Confluence-URL>/dosearchsite.action?cql=siteSearch&queryString=my+search+string
```

I hope that helps.

Kind regards,  
Thiago Masutti

comments: author: Craig Castle-Mead
body: Adding to Thiago's reply - if you go to <https://tools.mycompany.ca/confluence/dosearchsite.action> - you can use the left hand side filters to generate a more targetted set of search results - eg: it'll show that to see only Pages updated in the last week mentioning Winnie the Pooh, you can pass the query string /dosearchsite.action?cql=siteSearch+\~+"winne+the+pooh"+and+lastmodified+\>%3D+now(%27-1w%27)+and+type+%3D+"page"\&queryString=winne+the+pooh

Add \&includeArchivedSpaces=true to include archived spaces

CCM


author: Gerry H
body: Awesome CCM, thanks!


author: Gerry H
body: Thiago, I like your second answer a **lot** better than the first. My boss is expecting me to spend a hour on this, not hours or days.


Tags: confluence-server

server
Quero saber pro que o acesso do Confluence n?o est? entrando.
Asked by M D:

Tendo acessar e essa ? a mensagem de retorno "Seu site Atlassian Cloud est? atualmente indispon?vel.  

Verifique o [Status da Atlassian](https://status.atlassian.com/) para obter problemas conhecidos.  
Se n?o houver problemas conhecidos e sua p?gina n?o aparecer novamente em 5-10 minutos, entre em contato com nossa equipe de suporte."


Answers:
author: Kishan Sharma
body: Hi [@M D](/t5/user/viewprofilepage/user-id/4854003)

Bem-vindo ? Comunidade Atlassian

At? agora voc? j? deve saber sobre a recente interrup??o no Atlassian Cloud.  
A Atlassian agora restaurou a funcionalidade para 55% dos usu?rios afetados pela interrup??o.  
Se voc? ainda estiver enfrentando uma interrup??o e n?o tiver acesso ao seu ticket aberto, entre em contato com o suporte em <https://support.atlassian.com/contact/#/> (escolha as op??es Faturamento, Pagamentos e Pre?os no menu suspenso ).

espero que isto ajude
What happened to the edit link for Attachments
Asked by Tim Pilcher:

There used to be an Edit link here:

![Untitled.png](/t5/image/serverpage/image-id/191205i8EDD26110593796B/image-size/large?v=v2&px=999 "Untitled.png")

It is gone. Can it come back?


Answers:
author: Daniel Eads
body: Hi [@Tim Pilcher](/t5/user/viewprofilepage/user-id/4853925) , welcome to the Community!

The Edit functionality was provided by the Companion app, which became unavailable in Confluence Cloud as of yesterday. [This article on Community has the details on its removal](https://community.atlassian.com/t5/Confluence-articles/Removing-the-Companion-app-from-Confluence-Cloud/ba-p/1884657). There were some usability issues with the app that gave a buggy experience to many teams.

In the future, you'll have the option to replace a file directly from the Media Viewer and from the editor itself.

Cheers,  
Daniel


Tags: cloud

confluence-cloud
hangs when trying to copy a page
Asked by ann keffer:

When I try to copy a page confluence hangs. I have to get back in and it does it again. I can't use the product.


Answers:
author: Brant Schroeder
body: [@ann keffer](/t5/user/viewprofilepage/user-id/4853598) Welcome to the Atlassian community.

I see that you are on server, did this issue just start recently? What browser are you using? Have you tried a different browser? Have you tried clearing your browsers cache?


Tags: confluence-server

server
upgrading to confluence 7.4.0 to 7.17.0 fail with error localhost refused to connect
Asked by Hocine Labsir:

Hello,

I upgraded my confluence server from 7.4.0 to 7.17.0, after terminating the upgrade and doing the first start on the browser, it gives this error: localhost refused to connect. om my db server (MySql), the log says : 'Bad handshake' followed by: 'Aborted connection 27772 to db: 'confluencedbm' user: 'confluencedbmuser' host: '.............' (Got an error reading communication packets).

Could you help.

Thanks.


Answers:
author: Tuncay Senturk
body: Hi [@Hocine Labsir](/t5/user/viewprofilepage/user-id/3888574)

It seems that you're getting connection problems. This might have numerous reasons including network/firewall issues as well as database user/password conflict.

I also faced a similar issue and resolved it by adding "useSSL=false\&" in the dbconfig.xml file (restart needed).

Please check your dbconfig.xml before going forward.


Tags: confluence-server

server