youngmon/atlassian-qna huggingface dataset:
When you snooze an alter, can you view that on google calendar?
Asked by Neha More:

Through Rest API, we have the ability to create alters and "snooze" them to a later date and time. Once the alter has been snoozed, can we see this alert as an event on a calendar, ie. google calendar?

For example, we create an event today (Sept 30th at 5:45pm) and snoozed it till October 15th at 5:00pm. Aside from the table of alerts, can I see this alert on a calendar?  

Right now, I can only see my on-call schedule on the calendar, but not the alerts assigned to me.


Answers:
author: Wei Wung
body: Hi [@Neha More](/t5/user/viewprofilepage/user-id/4551549)

Alerts are primarily displayed on the alerts dashboard, and while you can pull them up on the Analytics page, unfortunately, alerts cannot be displayed on a calendar.

Per our [alert query document](https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/), running the following query on the Alerts dashboard would list out snoozed alerts:

```
snoozed: true
```

Hovering the cursor over the "snoozed" alert status will show when the alert has been snoozed till:  
![snoozedtrue.png](https://community.atlassian.com/t5/image/serverpage/image-id/163123iA7D622C787DF437B/image-size/large?v=v2&px=999 "snoozedtrue.png")

comments: author: Spect Management
body: Awesome, Thank you!


Tags: calendar

cloud
How to get tinyid from opsgenie alert to populate in Jira ticket
Asked by Andrew Montoya:

I need assistance in being able to get the tinyId or Ticket number of an opsgenie alert to automatically populate in a Jira Project task when its created. Have it populate either as a comment or a field. Integration between Opsgenie and Jira is already setup.


Answers:
author: Allen Barnard
body: Hi [@Andrew Montoya](/t5/user/viewprofilepage/user-id/4580397)

Our Jira Software integration currently does not support adding an alert identifier to the Jira task, it is however supported by our Jira Software OEC script by default support adding the alert alias as a label. Please not the OEC script will only provide the alias as a text label (you will need to manually search for the alias in Opsgenie), also not that OEC is only available for Opsgenie plans that support bi-directional integrations..  

Please see the section for [Configuring Jira Software Integration for OEC](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/)  

Here is a link to the [Latest Jira OEC package.](https://github.com/opsgenie/oec-scripts/releases/tag/Jira-1.1.3_oec-1.1.3)

Once you have installed OEC on your server you need to setup the config.json here is a link for the [OEC configuration page](https://support.atlassian.com/opsgenie/docs/configure-opsgenie-edge-connector/) If you scroll halfway down the page you will find documentation on how to setup the configuration file and how the parameters within the config.json shoul dbe setup (when you install the package above it will come with a non functional example config.json that you will need to edit with the relavent details for your Opsgenie Api key and your Jira Software project information.)


Tags: cloud

jira
outsourcing opsgenie filtering tasks to solve our problem?
Asked by Rachel Freeman:

Hi,

Our company has been using OPsgenie for several years but the amount of alerts received has resulted in the fact that there is such limited filtering applied that the REALLY important alerts are often getting lost in the spam. This is a massive problem.

Out tech team are fully aware of this issue but reckon that to grapple with and fully tame and fix this issue will take too much time away from the tasks they have to do for running the business.

Do Atlassian offer an outsourcing service for sending experts to tackle the problem at hand and charge accordingly? Does anyone else offer this?

This is the type of service we would, ideally, like to find in order for this to be solved and set up optimally sooner than later.

Any feedback/Help welcome.

Thanks!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Community!

Atlassian tend not to do a lot of work like this, usually relying on partners to do consultancy style work for them - you can pick one that suits you from [https://partnerdirectory.atlassian.com](https://partnerdirectory.atlassian.com?) (Obviously, this is a bit of an advert, I work for one such consultancy)

comments: author: Rachel Freeman
body: Thanks Nic :)


Tags: filter

spam
Opsgenie to Jira integration with Responders information
Asked by Vladyslav Kochin:

Hi,  
I have Opsgenie to Jira integration.  
It works fine with the Opsgenie summary and description fields, but I can't find a way to extend the Jira tickets with other Opsgenie fields. For example, the **Responders** field.  
I want to populate Jira custom field with responder information through integration or maybe other automation approaches.  
I found out in Opsgenie logs that I don't have this field in the payload.  
Payload which I see in logs  
*{*  
*"_outgoingData": {*  
*"_headers": {*  
*"-Content-Type": \[*  
*"application/json;charset=UTF-8"*  
*\],*  
*"-Authorization": \[*  
*"Basic key"*  
*\]*  
*},*  
*"integrationType": "JiraServiceDesk",*  
*"_payload": {*  
*"_fields": {*  
*"summary": "The alert summary",*  
*"-labels": \[*  
*"label"*  
*\],*  
*"_project": {*  
*"key": "Some key"*  
*},*  
*"_issuetype": {*  
*"name": "Incident"*  
*},*  
*"description": "The alert description"*  
*}*  
*},*  
*"integrationName": "Jira Service Management"*  
*},*  
*"alertLogOwner": "System",*  
*"alertId": "some alert id",*  
*"alertLogType": "system"*  
*}*  
**Do I have any way to add the Opsgenie responders field content to the Jira ticket?**  
Thank you


Answers:
author: Nick H
body: Hi [@Vladyslav Kochin](/t5/user/viewprofilepage/user-id/4298923) ,

The only two Opsgenie alert fields that are sent to Jira out of the box are the alert's Message and Description. The Opsgenie alert's Message maps to the Jira issue's Summary, and the Opsgenie alert's Description maps to the Jira issue's Description.

So what you could do is configure an Alert Policy to add the responders into the Description of each alert. Alert Policies are used to modify alerts like increase the priority, add a tag, or in your case parse the responders into a field sending to Jira.

<https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/>

That policy might look something like this:

![alertpol1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/162445i140476D3F7620A20/image-size/large?v=v2&px=999 "alertpol1.jpg")![alertpol2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/162446i6A512063EB864C98/image-size/large?v=v2&px=999 "alertpol2.jpg")

And when the policy triggers, it'd look something like this on the Opsgenie + Jira side:

![alertpol3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/162448i42E6157347FE7CA7/image-size/large?v=v2&px=999 "alertpol3.jpg")![alertpol4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/162447iF515B36FA20EE4E5/image-size/large?v=v2&px=999 "alertpol4.jpg")

Hope that helps! Let us know if you have any other questions.

comments: author: Vladyslav Kochin
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930), I think this is what I searching for. This approach definitely would work for me, thank you.


Tags: cloud

integration

jira
How come I don't have an "external service" option in my "Services" tab?
Asked by Zhe Li:

Hi!

Has anyone seen this issue when there is only "Internal service" option available when they tried to add a new service? I want to subscribe to MongoDB atlas but my page looks different than what's written in the document.

Thanks!


Answers:
author: Nick H
body: Hi [@Zhe Li](/t5/user/viewprofilepage/user-id/3640136) ,

I believe External Services are only included on the Enterprise plan. I don't think our documentation outlines this, so I'll get a ticket entered with engineering to update our documentation. It is mentioned one our [pricing page](https://www.atlassian.com/software/opsgenie/pricing) though:

![commserv1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161579i1C38FC6085F72B85/image-size/large?v=v2&px=999 "commserv1.jpg")

Let us know if you have any other questions!


Tags: cloud
Can JIRA configure with ReadyAPI 3.9.3
Asked by simpy.suri:

I would like to know how to configure ReadyAPI with JIRA . What level of permissions are required to integrate them


Answers:
author: Samir
body: Hi [@simpy.suri](/t5/user/viewprofilepage/user-id/4239959) ,

It looks like this is a Jira related question. You would want to post this in the [Jira community.](https://community.atlassian.com/t5/Jira/ct-p/jira)

Thanks,

Samir

comments: author: simpy.suri
body: Thank you. I have been trying to send failed test cases from Ready API to JIRA but it is giving me issues.
Using LibreNMS severity levels to set priority levels in Opsgenie
Asked by Josh Hodkinson:

Hi there I am wanting to create different priority levels for LibreNMS alerts based on the severity levels sent by Libre.

Potentially making it look like this:

* P1 - Critical
* P2 - Warning
* P3 - OK

I am presuming it can be done with the **Custom Priority** section of the integration, but I'm not quite sure on how to do it as I have only been able to get it to assign a single priority level no matter the severity level.

Cheers


Answers:
author: Nick H
body: Hi [@Josh Hodkinson](/t5/user/viewprofilepage/user-id/4563601) ,

This can be configured under the Advanced tab of the LibreNMS integration. Note that this tab is only available on the Standard and Enterprise plans.

![libre1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161078i5966006EC1E134DC/image-size/large?v=v2&px=999 "libre1.jpg")

By configuring multiple Create Actions, each can filter on the Severity being parsed in the payload, and map to the corresponding Opsgenie alert priority:

![libre2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161080i72BA102F3FF4F4ED/image-size/large?v=v2&px=999 "libre2.jpg")![libre3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161079i2983C272C9F32EA1/image-size/large?v=v2&px=999 "libre3.jpg")![libre4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161081iEFFB0CFCAA64ABFC/image-size/large?v=v2&px=999 "libre4.jpg")

Like you mentioned with the **Custom Priority** section of the integration, you can also use this to extract the numerical value (if being sent in the payload), and use one action to also map to the corresponding priority dynamically. It would depend on how / where the numerical value is being parsed, but typically we see something like this string process method work well:

<https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/>

![libre5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/161082iC2219BF304CC0382/image-size/large?v=v2&px=999 "libre5.jpg")

Hope this helps! Let us know if you have any other questions.

comments: author: Josh Hodkinson
body: Looks like we're upgrading then.

Thanks for the help will be using it once we do upgrade our plan.


Tags: cloud
"Add Integration" button not present in Teams -> Integration section in Opsgenie
Asked by Divya Moryani:

I want to get Opsgenie Key to integrate it with postman, but I don't see "Add Integration" Option under Teams -\> Integrations section.

My Role -\> is User and is Verified.


Answers:
author: Nick H
body: Hi [@Divya Moryani](/t5/user/viewprofilepage/user-id/4230030) ,

Account Users and their roles are restricted to a number of things in Opsgenie.

In order to add team integrations as an account User, you'd need to be listed as an admin under this team specifically. Sounds like you are a user for this team. You can review this under the team's Members tab.

-Nick


Tags: cloud
API Key for viewing alerts from all teams except one
Asked by Rodion Gorkovenko:

Hi Friends!

I want to set up API key to retrieve alerts of all teams of my company, except one (say "security" team).

Is there a way to set up such a key? For now it looks that:

- I can either create integration API key to access single team

- or create API key from admin/owner account with access to alerts of all teams

But you see, I want a limited subset of teams to be accessible with that key. Is this possible?


Answers:
author: Darryl Lee
body: Hi [@Rodion Gorkovenko](/t5/user/viewprofilepage/user-id/4563347) ,

This is Darryl, Opsgenie Support. I am here to help. ?

Understand that you would like to have a unified API Key to manage across teams, but also be able to define which teams are not accessible by this key.

Unfortunately, this is not feasible in the current design and I have raised a feature request on your behalf, **OGS-4146**.

We will keep you posted about this ticket and thank you very much for your feedback in helping us improving Opsgenie.

*** ** * ** ***

As for now, there are 2 ways to obtain the unified API Key:

1. [Default API integration](https://support.atlassian.com/opsgenie/docs/what-is-a-default-api-integration/).
2. [API Key Management](https://support.atlassian.com/opsgenie/docs/api-key-management/).

However, none of them is able to define the access permission as you expected.

Hope this helps.

Kind regards,   
Darryl Lee  
Opsgenie Support

comments: author: Rodion Gorkovenko
body: Darryl, thanks! We shall go with some workaround for now and look forward for the feature to be implemented. I suspect other people also may find it handy :)


Tags: api

cloud
Pass SolarWinds Alert variables using API configured integration
Asked by Mark Coronel:

When using the default SolarWinds Orion NPM integration, variables are parsed directly.

But when using a powershell rest api as alert action in SolarWinds then API integration in OpsGenie, the variables from SolarWinds are not parsed.


Answers:
author: Wei Wung
body: Hi [@Mark Coronel](/t5/user/viewprofilepage/user-id/4557282)

Good observation. Comparing the two integrations's blue draggable fields on the right of their [Advanced integration](https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/) view, most of the field names are different between the two integrations.

The SolarWinds Orion NPM integration was built for that specific payload; whereas the API Integration in Opsgenie uses the [Alert API endpoint for alert creation](https://docs.opsgenie.com/docs/alert-api#create-alert) and it expects a payload that is likely quite different from the one sent by the powershell rest api.

If you capture that payload using a tool like beeceptor.com, you may be able to extract the values of the fields you want by using [dynamic fields,](https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations/) [string processing](https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/), and/or [regular expressions](https://support.atlassian.com/opsgenie/docs/regular-expressions-for-improved-alert-filtering/).

Please feel free to contact us at Customer Support for additional assistance!
How to close bulk alerts in OpsGenie?
Asked by Samanta Oliveira Peixoto:

Is it possible to close bulk alerts via API in OpsGenie? These are alerts that have no issues in Jira.

OpsGenie can close only 200 out of 200 alerts.


Answers:
author: Samir
body: Hi [@Samanta Oliveira Peixoto](/t5/user/viewprofilepage/user-id/4154039) ,

There isn't a single API Request that can be used to close *multiple* alerts in Opsgenie.

However you could write a script to loop through the alerts and close them out in Opsgenie.

Please let me know if you have anymore questions on how you could approach this!

Thanks,

Samir

comments: author: Samanta Oliveira Peixoto
body: Hi,

Have a documentation of how to make this script?


author: Samir
body: Hi [@Samanta Oliveira Peixoto](/t5/user/viewprofilepage/user-id/4154039) ,

Here is the documentation to the [Alert API](https://docs.opsgenie.com/docs/alert-api) which you can leverage for this. You would want the script to [List Alerts](https://docs.opsgenie.com/docs/alert-api#list-alerts), then loop through each alert and make a [Close Alert Request](https://docs.opsgenie.com/docs/alert-api#close-alert) for each one.

If you reach out to Opsgenie support via support.atlassian.com, we have a utility we can run for you to close out multiple alerts if you wish.

Thanks,

Samir


Tags: cloud
IP address range for opsgenie
Asked by Jonathan Mulsman:

We need to allow some systems in a restricted subnet to access app.opsgenie.com , which resolves to more than one address, such as 104.192.142.6 , .7 , etc. Atlassian publishes a list of IP ranges in:

<https://ip-ranges.atlassian.com/>

but it seems to be for any Atlassian cloud-based product. I don't want to open up anything that is not needed, which of the many IPs/networks are used for opsgenie access?


Answers:
author: Brennan Kiely
body: Hi Jonathan,

The address app.opsgenie.com would be for accessing the application in a web browser. Are you looking for the IP ranges for the API (api.opsgenie.com)? We have this help article that details how to get that list:

<https://intercom.help/opsgenie/en/articles/4734118-how-to-generate-a-list-of-inbound-opsgenie-ip-addresses>

-Brennan
Cannot add repository to Bamboo server
Asked by heister82:

I cannot add a bitbucket cloud repository to my local bamboo server.  

When I click save it just adds this redline on the repository name and add the red \*.  

There's no other feedback.  

(Below this info I even successfully select the repository and even the branch at bitbucket.org, it just refuses to save.)  

![cant add repo.png](https://community.atlassian.com/t5/image/serverpage/image-id/125649i0F9C1F718017E20C/image-size/large?v=v2&px=999 "cant add repo.png")


Answers:
author: Alistair.Mackay
body: What version of bamboo are you using? There was an update to the bitbucket cloud Rest API last year that broke the native integration - certainly with the version we were running (6.9.1)  
Latest version of Bamboo restores parity there, however if you are on an older bamboo version and cannot upgrade, then create the repo link as git rather than bitbucket cloud as a workaround.
Install Bamboo, a database Configuration question
Asked by Bill Parlock:

I am currently installing Bamboo version 7.0.4 (custom installation). and I am at the configure Bamboo step. Specifically 'Choose how you wish to connect to your database'. I am trying to connect to an external postgres database and using SSL. The mesaage I am getting is "Error accessing database:org.postgresql.util.PSQLException: Could not open SSL root certificate file /home/bamboo/.postgresql/root.crt." I need to change the path where it is looking for the certificate. Can I change the path, and how can I do that?

Thanks.


Answers:
author: Bill Parlock
body: Found the answer. SSL=require instead of SSL=true.
How does bamboo connect to our JFrog artifactory
Asked by Gnanasekaran Sakthivel:

We have several projects. Two of the projects gets deployed (or published) to the artifactory (during the build). I added a new project. All these projects have a common parent, whose pom.xml has artifactory details given in the \<distributionManagement\> section. My project is having a 401 error while transferring files to the artifactory. I wonder if I must configure some user name password. I do not know how the other projects are able to accomplish this. I am trying to find where the user/password could have been set with respect to the projects that are working. Please note that, for my project, this is the first time, bamboo-maven would be doing the deploy.  

build 08-Jan-2021 16:39:08 \[INFO\] ------------------------------------------------------------------------  
build 08-Jan-2021 16:39:08 \[INFO\] BUILD FAILURE  
build 08-Jan-2021 16:39:08 \[INFO\] ------------------------------------------------------------------------  
build 08-Jan-2021 16:39:08 \[INFO\] Total time: 2.512 s  
build 08-Jan-2021 16:39:08 \[INFO\] Finished at: 2021-01-08T16:39:08-05:00  
build 08-Jan-2021 16:39:08 \[INFO\] ------------------------------------------------------------------------  
build 08-Jan-2021 16:39:08 \[ERROR\] Failed to execute goal org.apache.maven.plugins:maven-deploy-plugin:2.7:deploy (default-deploy) on project my-project: Failed to deploy artifacts: Could not transfer artifact com.autosys:my-project:pom:4.2-20210108.213908-1 from/to vmsys2020 (<http://vmsys2020.autosys.com:9080/artifactory/libs-snapshot-local>): Failed to transfer file <http://vmsys2020.autosys.com:9080/artifactory/libs-snapshot-local/com/autosys/my-project/4.2-SNAPSHOT/my-project-4.2-20210108.213908-1.pom> with status code 401 -\> \[Help 1\]  
build 08-Jan-2021 16:39:08 org.apache.maven.lifecycle.LifecycleExecutionException: Failed to execute goal org.apache.maven.plugins:maven-deploy-plugin:2.7:deploy (default-deploy) on project my-project: Failed to deploy artifacts: Could not transfer artifact com.autosys:my-project:pom:4.2-20210108.213908-1 from/to vmsys2020 (<http://vmsys2020.autosys.com:9080/artifactory/libs-snapshot-local>): Failed to transfer file <http://vmsys2020.autosys.com:9080/artifactory/libs-snapshot-local/com/autosys/my-project/4.2-SNAPSHOT/my-project-4.2-20210108.213908-1.pom> with status code 401  
build 08-Jan-2021 16:39:08 at org.apache.maven.lifecycle.internal.MojoExecutor.execute (MojoExecutor.java:215)  
build 08-Jan-2021 16:39:08 at org.apache.maven.lifecycle.internal.MojoExecutor.execute (MojoExecutor.java:156)


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Gnanasekaran Sakthivel](/t5/user/viewprofilepage/user-id/2495296) !

I do recommend you to checkout the next docs:

* <https://www.jfrog.com/confluence/display/JFROG/Maven+Repository>
* <https://www.jfrog.com/confluence/display/RTF20/Using+Secured+Passwords+in+Settings.xml>

So based on that your deployment plan should have variables or spmewhere config to deploy to company the Artifactory.

Unfortauntely, it's not platform problem, it's mostly usage of plans and stage with steps


Tags: jfrog
Approval process integration between all the tasks in a plan (Code checkout, Build, Deployment)
Asked by Chandrika Bhat:

I am looking out for a approval workflow integration in Bamboo .

There should be an option for approval or rejection from Senior Management for each Job Task - Checkout/Build/Deploy Once the approval is done then the Job task should automatically pick it up from where it is left  

If its a rejection then Job task should not proceed further and should stop at the same step

Let me know how can this be achieved using Bamboo features.

Else is there any workaround to achieve this ?

Thanks,

Chandrika


Answers:
author: Gonchik Tsymzhitov
body: Hi!

I see it's better to evaluate with Jira and Bamboo.

Approval process will be on Jira side.

Use the trigger functionality:

* <https://confluence.atlassian.com/bamboo/triggering-builds-289276897.html>
* <https://confluence.atlassian.com/jirakb/how-to-configure-jira-webhook-to-trigger-bamboo-build-947861226.html>

Or via post-function from Jira send rest api requests to trigger plan with variables.

Cheers,

Gonchiik Tsymzhitov

comments: author: Chandrika Bhat
body: Thanks for your suggestion !! May i know how the webhook can be integrated ? Is it from JIRA or Bamboo ?


author: Gonchik Tsymzhitov
body: From Jira, will execute a job in Bamboo.