youngmon/atlassian-qna huggingface dataset:
Confluence 7.4.8 to 7.13.2 upgrading failed
Asked by Alex:

Confluence 7.4.8 to 7.13.2 failed to upgrade, please support.  
After the upgrade, the message was successful, but the page could not be accessed.

Thank you.

Upgrade failed. Please consult the system logs for details. You will need to fix these problems, restore your database and confluence home directory to the pre upgrade state. Then retry the upgrade. Upgrade error message: Upgrade task com.atlassian.confluence.upgrade.upgradetask.DenormalisedSpacePermissionsUpgradeTask@4b355b4c failed during the SCHEMA_UPGRADE phase due to: StatementCallback; uncategorized SQLException for SQL \[CREATE TRIGGER denormalised_space_trigger_on_update AFTER UPDATE ON SPACES FOR EACH ROW sp: BEGIN DECLARE isServiceDisabled BOOL DEFAULT TRUE; CALL space_procedure_for_denormalised_permissions(isServiceDisabled); IF (isServiceDisabled) THEN LEAVE sp; END IF; IF (NEW.LOWERSPACEKEY = OLD.LOWERSPACEKEY) THEN LEAVE sp; END IF; INSERT INTO DENORMALISED_SPACE_CHANGE_LOG(SPACE_ID) VALUES (NEW.SPACEID); END;\]; SQL state \[HY000\]; error code \[1419\]; You do not have the SUPER privilege and binary logging is enabled (you \*might\* want to use the less safe log_bin_trust_function_creators variable); nested exception is java.sql.SQLException: You do not have the SUPER privilege and binary logging is enabled (you \*might\* want to use the less safe log_bin_trust_function_creators variable)


Answers:
author: Cihan
body: Hello [@Alex](/t5/user/viewprofilepage/user-id/4636572) ,

If you are using MySQL, the error message may be related to the following:

* [Install/Upgrade Confluence 7.11+ fails with error - You do not have the SUPER privilege and binary logging is enabled - Confluence - Atlassian Documentation](https://confluence.atlassian.com/confkb/install-upgrade-confluence-7-11+-fails-with-error-you-do-not-have-the-super-privilege-and-binary-logging-is-enabled-1044096915.html)

The reason for this is that since Confluence 7.11 the following is required:
> Confluence database user is not allowed to create and alter stored functions, because the parameter log_bin_trust_function_creators = 1 is missing from the **\[mysqld\]** section of the **my.cnf** file, as described in [Database Setup For MySQL](https://confluence.atlassian.com/conf711/database-setup-for-mysql-1044782479.html) documentation.

The KB article above provides steps for you to fix this in both standalone MySQL or AWS RDS. Kindly review the document, and perform the changes needed, before attempting a new upgrade.

Regards,

comments: author: Alex
body: The operation method is validm,it started successfully! Thank you! ! !


author: Fabian Lim
body: Hi [@Alex](/t5/user/viewprofilepage/user-id/4636572)

I would recommend to open a support ticket with atlassian instead for a faster response and follow up. Link: <https://support.atlassian.com/contact/>

Regards

comments: author: Alex
body: thank you


Tags: confluence-server

server
Back to the top of a page when someone edited
Asked by Tomoki:

I see a page scrolling down and back to the top every time someone edited the page....

Is this the known issue ?

any workaround ?


Answers:
author: Tomoki
body: This occurs probably due to the following issue.

<https://jira.atlassian.com/browse/CONFCLOUD-71460>


author: Fabian Lim
body: Hi [@Tomoki](/t5/user/viewprofilepage/user-id/4636528)

Welcome to the community!

I use the shortcut "e" so that I don't have to keep scrolling up. The other benefit is that it keeps the location where you want to edit.

I hope this helps.

comments: author: Tomoki
body: [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)

Thanks !

I'll try them.

It would be comfortable if the location I see kept after someone edited ...


Tags: cloud

confluence-cloud
Upgraded 7.4.5 to 7.13.0
Asked by Elamparithi K:

Hi Team,

This is Elam here from Carrier. I want to Upgraded Confluence from 7.4.5 to 7.13.0. So whom to contact exactly. Kindly help me. Thanks.


Answers:
author: Brant Schroeder
body: [@Elamparithi K](/t5/user/viewprofilepage/user-id/4636147) Welcome to the Atlassian Community

Since you are using an on-prem version of Confluence you will need to check and make sure that you have a current license. You can check the status here <https://my.atlassian.com/product>

Once you confirm that you have a current license you can download the version you would like to upgrade here (I am assuming you are on server): <https://www.atlassian.com/software/confluence/download-archives>

Then you just need to follow the upgrade guide here: <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

comments: author: Elamparithi K
body: Thank you for your help and suggestion.
Cannot delete a user account from Confluence Server
Asked by Stephen French:

Hi,  

In my confluence Server instance I see a user account which has no email address in its settings and I cannot delete/remove it.  
The most I've been able to do is disable it.  

It is also not a member of any group.

How can I remove this user account, which is holding up a server to cloud migration of a space.  

Many thanks in advance.


Answers:
author: Fabian Lim
body: Hi [@Stephen French](/t5/user/viewprofilepage/user-id/4455673)

You will have to delete via the database. Instructions can be found here: <https://confluence.atlassian.com/jirakb/delete-user-from-database-in-jira-server-733937809.html>

Regards.

comments: author: Stephen French
body: Hi Fabian,  
Thank you for that, however, my issue is with Confluence Wiki and not Atlassian JIRA or is it the same methodology?


Tags: confluence-server

server
Has anyone had a problem turning off collaborative editing and then not able to turn it back on?
Asked by Gerri Shane:

We've been having MANY problems with editing and believe it's related to Synchrony. Users couldn't edit or couldn't save what they edited and got an error message that Confluence wasn't responding and to check with an administrator.

One of the solutions was to restart Synchrony. On one instance (We have three instances of Confluence.), I tried the restart suggestion and also turned off collaborative editing and tried to turn it back on. That resolved the problem a few times in the past, but now, it won't let me turn it back on.

We also thought the maximum heap size might have been one of the problems and that there wasn't space. Our webmaster worked on the space problem and also increased the maximum heap size from 2GB to 4GB. Now, not only can I not turn the collaborative editing back on, the maximum heap size is showing only 2 GB in the Confluence admin panel, yet showing 4 GB on the server, according to our webmaster.

Now, we're having similar problems with a second instance of Confluence, with page editing and uploading files. One of my teammates reset Synchrony and it seems to be working, but I'm afraid to turn it off due to the problem I have with the first instance. The heap size on that instance was increased from 2 GB to 4 GB and is still showing 4 GB on the Confluence admin panel.

The third instance has been a problem as well with uploading attachments, but that has been with a custom plug-in. Since we're on "maximum telework" and the third instance is a classified system, I'm not aware of general problems with uploading documents. However, in light of the first two instances, I can't help but wonder if it's Confluence and Synchrony that is causing the upload problems with the custom application inside Confluence.

These problems started with the upgrade to Confluence v. 7.13.0 in early September. Are you aware of some bug that may be causing this?

Thanks.


Answers:
author: Brant Schroeder
body: [@Gerri Shane](/t5/user/viewprofilepage/user-id/179081)

I would suggest having your admin look at the KB article h[ttps://confluence.atlassian.com/conf713/performance-tuning-1077914666.html](https://confluence.atlassian.com/conf713/performance-tuning-1077914666.html)

What you are describing sounds like an issue with how much RAM you have on the server and how much of that is allocated to Confluence. You should be able to see errors in the log when you turn on collaborative editing and it fails. I would suggest starting there. Also if you are only seeing 2gig in the application that is all that is allocated to the app. Here is how to increase memory <https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html>


Tags: confluence-server

server
Upgrading Trello Board to Trello Enterprise
Asked by peterj30:

Hi, our company has been using the free version of Trello. We just upgraded to the Enterprise Version, but our boards built on the free version of Trello are automatically updating to the Trello Enterprise version. Is there a way to do this so I don't have to recreate the board built in the free version of Trello in the Enterprise version of Trello ?


Answers:
author: Blair at Atlassian
body: Hi Peter,

You can place those boards in a free team, and then have the team moved into the Enterprise.

There are 2 ways for a team to be brought into an Enterprise, giving the boards in the team Enterprise-level features.

Option 1: The Enterprise Admin asks Trello support to add the team to the Enterprise.

Option 2: If there's a team admin of the team in question who is already a member of an Enterprise team, this team admin can request for the team to be upgraded to the Enterprise following [these instructions](https://help.trello.com/article/1108-upgrading-an-enterprise-team).

Hope this helps!
Gray labels don't appear on cards but appear inside card view
Asked by floky:

Weird Trello issue!

As you can see in the below screenshots, when trying to set a gray colored label on a card, it doesn't display the label on the card in the cards list, but it does show it when opening the card.

The issue is 100% repro. For other label colors it works as expected.

Any ideas?

![Annotation 2020-04-11 131430.jpg](/t5/image/serverpage/image-id/90092i4719B1D027AABDCA/image-size/large?v=v2&px=999 "Annotation 2020-04-11 131430.jpg")![Annotation 2020-04-11 131524.jpg](/t5/image/serverpage/image-id/90093iF7E32137C2CEA393/image-size/large?v=v2&px=999 "Annotation 2020-04-11 131524.jpg")


Answers:
author: Esme Crutchley
body: Hi [@floky](/t5/user/viewprofilepage/user-id/2989583)

Grey labels are 'hidden' labels, they don't show up on the front of the card.

They're useful for things like Butler, to sort or schedule a command based on a label, but you don't necessarily want that label to be seen.

Hope that's helpful

Esme :)

comments: author: floky
body: Oh wow! I missed that! Ok. This wasn't obvious at all from the Labels user-interface. :)

Thanks for the quick reply! Indeed it is mentioned in the documentation.

I guess I was expecting it to be differently drawn in the labels interface or at least separated from the rest of the labels because of its different behavior. :D

I just noticed that in one situation the labels UI clearly mentions next to the color that it won't show up, but in the main labels list where all the label colors are displayed the UI doesn't show anything related to this and I think this is why it was an easily missed behavior.

Have a nice day!


author: Robin Wilson
body: Agree, if a thing behaves differently to the similar items around it, it should be differentiated in some way, otherwise causes confusion - like this.


author: floky
body: Yep. It's basically an UI -\> UX principle.

Hopefully this will get a redesign in the near future. Currently seems more of a hack to serve other behaviors.


author: Robin Wilson
body: Still happening, I confirm repeatable.

comments: author: Robin Wilson
body: ![No Grey Label Trello Annotation 2020-07-15 110054.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/103001i5FF5233773DF6AE3/image-size/large?v=v2&px=999 "No Grey Label Trello Annotation 2020-07-15 110054.jpg")
Notification Question
Asked by Delaney_Baie_Pridham:

Does anyone know how to limit notifications on Trello? I am getting notifications every time someone edits or creates on Trello. But **I only want to be notified when I'm mentioned/tagged.**


Answers:
author: Iain Dooley
body: [@Delaney_Baie_Pridham](/t5/user/viewprofilepage/user-id/3858480) every time you comment on a card, there is a little checkbox, checked by default until you uncheck it (you only need to do this once) that watches the card. This is typically how people end up watching cards when they didn't intend to.

You can also watch lists, and boards. That's how you get notified in Trello, watching stuff. When you get added to a card as a member, you automatically watch it, too.

My integration BenkoBoard automatically unwatches any card you're added to so you only get notified about being added to a card, mentioned in a comment, and removed from a card, and all those notifications are aggregated in a single board:

<https://trello.com/integrations/#/benkoboard>


author: Laura Holton _ACE Rotterdam_
body: Hi [@Delaney_Baie_Pridham](/t5/user/viewprofilepage/user-id/3858480) it may be worth checking your notification email frequency settings on Trello as you may be ticked as "Instantly" receive notifications?

Let me know if this helps as there's more options we can explore.

All the best,

Laura


author: Jodi LeBlanc
body: Hi [@Delaney_Baie_Pridham](/t5/user/viewprofilepage/user-id/3858480) if you are a member of a card or you are watching a card you would get notifications related to that card, or if someone @ mentions you or creates an @ board mention.

This article gives a lot of great information so that you can tailor your notifications:

<https://help.trello.com/article/793-receiving-trello-notifications>

Let me know if this helps.  
Thanks,

Jodi

comments: author: Delaney_Baie_Pridham
body: [@Jodi LeBlanc](/t5/user/viewprofilepage/user-id/1186643) Even when Im **not** a member of the card or am not watching the card or am not "@" mentioned, I am getting notifications.
Dropbox folders not showing on tablet
Asked by Tom Cleaver:

Hello, I have been using Trello for a while now and use it to connect to Dropbox to show various files within a folder. This has all been working really well until recently I find that when using a tablet the folders are not been displayed. I just get a blank space below Dropbox Folders. When using the same board on my laptop all folders are displayed and I don't have this problem...

I have also noticed that older cards within the board still displays the Dropbox folders on the tablet. But anything that has been created in the last month or two does not. Very strange and also frustrating.

I have attached a screen shot from both the tablet and laptop.

Has anyone got any thoughts on this?

Kind regards

Tom![Annotation 2020-04-10 091602.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/90000i7996BAC06BF82D57/image-size/large?v=v2&px=999 "Annotation 2020-04-10 091602.jpg")![Screenshot (32).png](https://community.atlassian.com/t5/image/serverpage/image-id/90001i731E0375E1974CFD/image-size/large?v=v2&px=999 "Screenshot (32).png")


Answers:
author: Vini
body: Hi Tom!

Right now, the only Power-Ups fully available for our mobile apps are the Calendar, Voting, Map, Card Aging, List Limits and Custom Fields Power-Ups. We're planning to bring more Power-Ups to mobile in the future, although we're not able to share an ETA for when specific Power-Ups will be available.

Can you still see those dropbox folders on old cards? And if yes, can you send a screenshot?

comments: author: Tom Cleaver
body: Hi Vini,

Many thanks for your response. When using Trello on the tablet I am not using the mobile app, I am using it through the web browser (same for the tablet as for the laptop). The screenshots I have sent show the difference, in that the laptop shows the dropbox folders and the tablet just has an empty space.

I should say that occasionally the folders on the tablet do appear, however this is not often. They generally appear on older cards, but very inconstant and infrequent on newer cards.
?Se puede ?reservar? una tarjeta de modo que solo un miembro puede trabajar en ella a la vez?
Asked by eencina:

Lo que quisiera saber es si un miembro puede reservar/bloquear una tarjeta de manera que s?lo ?l la puede trabajar y liberarla cuando termine para que otro miembro pueda cogerla. Gracias.


Answers:
author: Antonio Panea
body: Hola [@eencina](/t5/user/viewprofilepage/user-id/3857868) ,

Puedes a?adirla como miembro a la tarjeta en a?adir miembro. Esto lo har?a como responsable de la misma.

Sin embargo no limita la capacidad de que otro miembro del tablero pueda trabajar con ella.

Gracias

Saludos

comments: author: eencina
body: Gracias Antonio, si, ese comportamiento lo conozco, pero nos seria muy ?til el poder evitar que hubiese m?s de una persona trabajando en la misma tarjeta. Lo he intentado con Butler, pero no veo la forma.


author: Antonio Panea
body: Hola [@eencina](/t5/user/viewprofilepage/user-id/3857868) ,

En ese caso te recomendar?a crear un tablero para cada responsable y que las tarjetas cambien de tablero seg?n cada responsable termine con ella.

Si necesitas consultor?a para profundizar en los procesos puedes contactarme awu?: tonypanea@gmail.com.

Saludos


author: eencina
body: Pero en ese caso perder?a la visi?n de conjunto, que es precisamente la gracia de Trello.

En cualquier caso, gracias por contestar.


author: Antonio Panea
body: Hi [@eencina](/t5/user/viewprofilepage/user-id/3857868) ,

est?s en lo cierto. Sin embargo hay un Power-Up llamado Unito que hace digamos, un panel de paneles. Tu equipo trabaja cada uno por separado en su panel pero sin embargo tu como controller, tienes un panel donde se representan todas las tarjetas de todos, con sus movimientos, comentarios, etc etc etc.

Espero haber servido de ayuda!

Saludos


author: eencina
body: Explorar? el power-uo. Muchas gracias!!
1/batch doesn't accept urls with query params containing commas
Asked by gregsdennis:

I found that I can include query params in the \`1/batch\` endpoint, but it seems broken when those query parameters include commas.

This works:

```
https://api.trello.com/1/batch?urls=%2Forganizations%2F5ae695d2060c06af972997dc%3Ffields%3Dname
```

and returns the org with just the id and name, but this returns errors

```
https://api.trello.com/1/batch?urls=%2Forganizations%2F5ae695d2060c06af972997dc%3Ffields%3Dname%2Cprefs

Routes do not exist: /1prefs
```

I expect this is because the **urls** parameter is comma-delimited. Is there a way to escape the commas? Or maybe another way to specify multiple fields?


Answers:
author: Vini
body: Hi Greg! Welcome to Trello Community!

While there are no rules agains posting more technical questions here, developers usually have more luck in the dedicated dev community: <https://community.developer.atlassian.com/c/trello>

There you will be able to collaborate with other Trello Champions and Engineers.

comments: author: gregsdennis
body: I thought this was the dev community. I hate that they moved away from Slack.


author: gregsdennis
body: <https://community.developer.atlassian.com/t/1-batch-doesnt-accept-urls-with-query-params-containing-commas/37328>


Tags: api
Trello's Butler Variables (like Month or Weekday Name) in Another Language Then English?
Asked by Fernando Ticon:

Hi :)

I'm trying to add a simple date variable {weekdayname} to a Butler Board Action, but even if my default language is brazilian portuguese, I'm getting week days in english.

Is there any way to add variables with my main Trello language to the Butler?

Thanks!


Answers:
author: Iain Dooley
body: [@Fernando Ticon](/t5/user/viewprofilepage/user-id/3856710) if Butler's not changing its language automatically then there's no setting I can see that would change it and without the ability to assign user variables I can't see a way to "hack" it together either (for example storing the Portuguese version in the description of a card named with the English version and looking it up, which would have been possible with Butler Bot).


author: Daniel Ramirez Ros
body: Se encontr? soluci?n al tema del idioma? Quiero que me salgan los d?as en Espa?ol.

Gracias


author: Andrea Uribe
body: Is there still no solution for this? I'm trying to do the same thing but in spanish


Tags: automation

board

butler

variable
How can I prevent template cards from being deleted by others?
Asked by Cammy Lin:

When I have template cards, I would like people to use them but not have the ability to modify them in any way. Is that possible?


Answers:
author: Iain Dooley
body: [@Cammy Lin](/t5/user/viewprofilepage/user-id/3856638) nope, they're just like normal cards.
Power Ups Available to give triggerable due dates on Tasks
Asked by Kayla Slice:

Is there a power up available to have tasks on a trello card triggerable by a date in another field of the card ?


Answers:
author: Esme Crutchley
body: Hi [@Kayla Slice](/t5/user/viewprofilepage/user-id/3856681)

Welcome to the Community!

You can set triggers in cards based on a custom field:

![Screenshot 2020-04-11 at 13.54.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/90096iF159C11A75C41AC3/image-size/large?v=v2&px=999 "Screenshot 2020-04-11 at 13.54.02.png")

comments: author: Esme Crutchley
body: So, if you have a Custom Field that's a date field, you would be able to have Butler act on that field

Esme :)


author: Iain Dooley
body: [@Kayla Slice](/t5/user/viewprofilepage/user-id/3856681) you can't directly trigger based on a custom field date, but you can set the due date on a card based on a value you set on a custom field, and then trigger a command based on when the card is due.

comments: author: Kayla Slice
body: Can you change the due date based on commands? from custom field to custom field?


author: Iain Dooley
body: [@Kayla Slice](/t5/user/viewprofilepage/user-id/3856681) I don't understand the question


author: Kayla Slice
body: Like could your due date change from custom field to custom field?


Tags: power-up
iOS apps not loading Trello boards
Asked by Peter Monks:

I have started to have issues with both iPhone and iPad iOS version of Trello app, giving an errorr 'We could not load this board' when I try to enter boards I have permissions to see (either as Admin or board user).

These boards are working fine in a desktop browser view.

Anyone else seeing this issue?


Answers:
author: Antonio Panea
body: Hi [@Peter Monks](/t5/user/viewprofilepage/user-id/3856578) ,

here Toni to help. I would close the app and restart it again. It happened to me yesterday and it worked!

Wish u the same luck!

Cheers

comments: author: Peter Monks
body: I did that - no joy - same message.

If I tap on a notification to view a card, it pops up then minimises then I get the same error.


author: Antonio Panea
body: Hi [@Peter Monks](/t5/user/viewprofilepage/user-id/3856578) ,

if works in the browser but not in the app maybe is an app cache problem.

Have ypu tried to log out in your app and sign in again?

Let me know if that works!

Cheers


author: Peter Monks
body: Yes - success thank you - I actually logged out then deleted the app (and data) from my iOS device and started again and it looks like that fixed it.

Thanks for your advice [@Antonio Panea](/t5/user/viewprofilepage/user-id/1879188)