youngmon/atlassian-qna huggingface dataset:
Why do you use Atlas? And do you like it if so?
Asked by Wanda Turnage:

Why do you use Atlas? And do you like it if so? If not why?


Answers:
author: SayHallelujah
body: Does anyone use Atlas for an intranet solution? I've had a request from a client to use Atlas, but it seems like Confluence with an intranet plugin may be better.

comments: author: Philip Feldmann - appanvil
body: At appanvil, we have discovered that Atlas falls short of meeting the intranet requirements for the majority of our customers. That's why we've developed and introduced [Mantra - Your Confluence Cloud Intranet](https://marketplace.atlassian.com/apps/1230421/mantra-your-confluence-cloud-intranet-news-posts-theme?hosting=cloud&tab=overview). As the first dedicated intranet app designed specifically for Confluence Cloud, Mantra offers a ton of features including personalized branding, enhanced navigation, events, posts, a skill finder, and much more. It's also the only app in the marketplace that allows you to replace your Confluence home with an intranet dashboard.


author: Francesca Hart
body: I have been using it to give status updates. I find that senior stakeholders who may not have the time to go through teams channels have a place that they can go to get updates fairly quickly. Really like the look and feel of it and helps to create conversations or to be challenged on certain points.


author: Sing Chen
body: We've just started piloting it in a sandbox environment. The intent is to have a unified status reporting solution across our technology and PMO projects and programs. Currently, we have too many different ways of sharing updates and it's confusing for leaders in the business.


author: Daniel Alexander
body: We currently use it to provide visibility of projects across Product to our wider team. We had previously been using Trello and are trialling Atlas, however the lack of features (priority order, limited statuses e.g no 'Blocked', no dependencies) is very limiting and we are likely to move to another tool.

comments: author: Francesca Hart
body: Hi Daniel,   

I have found that Jira Work Management has been really good for this. Really easy to set up, navigate and also the work flow system is not very complex compared to Jira Software.  

Would highly recommend, if you haven't looked at it already. Alternatively I would go with Jira Product Discovery as it nicely syncs up with Atlas.
Atlas is new to our company. Can I add projects that are already underway?
Asked by Laura Rusenstrom:

We'd like to start using Atlas but it seems that we can only add updates with dates in the future. We have a number of projects that are already well underway and have status updates written in Confluence. For us, point of using Atlas would be to centralize all the updates in one place and surface them; we don't want to see updates prior to X date in one place and after X date in another.

Is it possible to "migrate" the older updates and dates for an existing project to fully build it out in Atlas?


Answers:
author: Josh Devenny
body: Hi [@Laura Rusenstrom](/t5/user/viewprofilepage/user-id/3410403)

Great question, thanks for asking. My answer is yes you can absolutely track already in flight projects in Atlas. However you won't be able to import the status update history.

My suggestion here would be to:

* Create a project in Atlas with the same name as the project that's tracked via Confluence
* Set the target date to be the same
* Post your first update and link to the Confluence page, saying that updates *prior* to this date are tracked in Confluence
* Update the Confluence page with a link to the Atlas ticket (it can even render as a nice embed with the info about the project)
* From that point on the source of truth is Atlas

Hope that helps!  
Josh
How to file a bug?
Asked by Wojciech Adamczyk:

I've tried to file a bug for Atlas (after creating a new Goal or Project, I have to manually refresh the page with Projects/Goals list to see it - no confirmation message is shown, no auto-refresh is happening etc). I've noticed and opened the chat box at the bottom of the page, then navigated to Support, and there I was able to open "Suggestions and bugs" - which is a Jira Service Desk page - but I cannot file a new bug for Atlas there (only a list of existing bugs is being shown, when I use the Create option, I cannot choose Atlas in the list of products). I have found no other way to file a bug, which is very confusing as the product is - as far as I understand it - just beginning to get some traction, so I think it should be important for Atlassian to address bugs quickly.

So, the question is - how to file a bug :-) ?


Answers:
author: Josh Devenny
body: Hi [@Wojciech Adamczyk](/t5/user/viewprofilepage/user-id/1469244) - you can use the "Give feedback" button for this.

![Screenshot 2023-03-24 at 7.26.10 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/247513iBC286483101616C6/image-size/large?v=v2&px=999 "Screenshot 2023-03-24 at 7.26.10 pm.png")

If you can attach screenshots or any other info, that would be really helpful.

Cheers  
Josh
How to Communicate Internally and Externally?
Asked by John Ickes:

I was hoping that Atlas would give us the ability to update both internal and external stakeholders. My company builds both SaaS and custom software solutions. While Atlas is helpful to keep the internal team up to speed, I was hoping that we could share posts externally as well.   

When you have a couple of devs working on a project a lot can happen in between calls with a client and they get a bit restless as they don't see everything that is taking place. I could see where Altas could provide an additional view/connection into what the team is doing on the client's behalf. Having a way to mark updates as "internal" and sharing projects or goals outside your organization would really expand the use of Atlas.  

Is there any chance that Atlas could be expanded to work externally?


Answers:
author: Josh Devenny
body: Hi [@John Ickes](/t5/user/viewprofilepage/user-id/1260) - thanks for the suggestion. Currently it's only possible to communicate internally with Atlas, not externally. I'll add the suggestion to our idea backlog though - I'm sure there are more customers with a similar need!


author: Laura De Vita
body: Hi [@John Ickes](/t5/user/viewprofilepage/user-id/1260) ,

To overcome this limitation we have created a slack channel, which can be integrated into atlas so that updates are present on the channel and also reach people outside Altas.

You can also use this solution in the meantime.  
Best regards,

Laura
Adding self as team contributor, rather than individual, on newly created projects?
Asked by Joel:

When creating a project, it automatically sets the creator to be both the owner, and a contributor.

Unfortunately though, when the project is made part of a goal, this does not affect the "Teams" field on the goal. This is because the creator is an individual contributor, not a team contributor.

To appear in the goals teams list, you must click Add Contributors, select your team, and then yourself within that team.

![Contributors.png](https://community.atlassian.com/t5/image/serverpage/image-id/246374iA53BE8BC28F9BB86/image-size/large?v=v2&px=999 "Contributors.png")

This is a hassle, and really easy to forget, making all sorts of features around Atlas fairly redundant/incomplete (projects a team is working on, teams contributing to a goal, etc.)  

Am I missing something here?  
Is everyone manually doing this step?  

Is there a way to automatically associate users with a team?  

Thanks for the help,  
Joel


Answers:
author: Jan-Hendrik Spieth
body: Yes, we're doing this manually. Or rather, we should. And indeed, I checked and found we forgot to set this on several projects ...

So far, it didn't get into our way too much, because we're not yet really paying attention to the team directory pages.

I can only confirm that this an issue - if the team page is supposed to be useful.


author: Pankaj Jangid
body: Which product of Atlassian you are asking this question for? Please tag it.
Delete a goal update?
Asked by Erik:

Hey, so an team member accidentally posted a Goal update for something they aren't an owner of (the contents of the update was for one of their projects - might've been a case of tab confusion).

Which prompts two questions:

1. why aren't there any permissions for goal updates?

2. why can't goal updates be deleted by the goal owner?


Answers:
author: Mark
body: Hi Erik,

Thanks for the feedback - those are both great questions! As we've rolled out Atlas we've kept the permissions model very simple for now, but it's clear that we need to add much more fine-grained permissions to prevent scenarios like the one you experienced above. I'll work with the team to get this prioritised.

Likewise, there's a lot more CRUD operations for things that we need to add, such as making it possible to delete an update. I suspect we'd want to introduce permissions first before we introduce deleting updates, to prevent any unwanted accidents.

Apologies that Atlas has neither of these capabilities yet today.

Thanks,

Mark

comments: author: Erik
body: Excellent, thanks Mark!
How to update a status on a task in a project
Asked by Dani Martinez:

I do not see an option after creating a task within a project to update the status from pending or add a date. Is this not possible? If so how should I proceed? Delete the entire project and start over? Thanks in advance for any help offered.


Answers:
author: Mark
body: Hi Dani,

Thanks for your feedback. I'm not quite sure what you mean by creating a task within a project, as you can't create tasks in Atlas. To move Atlas projects from pending to another state, you need to be a project owner or contributor. Then, the project status lozenge at the top of the project details view should become a dropdown, allowing you to change the project status and then set a target date, as per the below:

![CleanShot 2023-03-13 at 14.28.24@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/245154i64D1AD1C1D3154FE/image-size/large?v=v2&px=999 "CleanShot 2023-03-13 at 14.28.24@2x.png")

Please send me a screenshot of where you're trying to change the task status so that I can better help you.

Thanks,

Mark


author: Dani Martinez
body: Or how do I just delete the task within the project to redo it?
Can i change the displayed language?
Asked by Marvin G?ckle:

Hey,  
i added Atlas via the english website but our other atlassian products are in german. Is there a way to change the language?  
Thank you for your help.


Answers:
author: Marvin G?ckle
body: I have received information by an Atlassian employee that Atlas is currently only available in English.


author: Martin Wolf
body: Same here. Trying out Atlas now... I think using it could make sense, but not having localisation for german is seen as a convenience issue by our users...


author: Amy Leson
body: @ Atlas -- It would be nice to have an update regarding where internationalisation lies on the roadmap. We are also interested in German support.
How can I customize departments in Atlas?
Asked by Nutsa Subeliani:

I just activated Atlas for my team. Teams and Departments are synced with Jira (We currently use Jira Work Management and Confluence, not Jira Software), but I cannot find where I can customize departments, how do I change those?  

![jFxeGSZ2Gc.png](/t5/image/serverpage/image-id/244219i8D7FDADA8003F4E3/image-size/large?v=v2&px=999 "jFxeGSZ2Gc.png")


Answers:
author: Mark
body: Hi Nutsa, it depends on whether or not your organisation uses [Atlassian Access](https://www.atlassian.com/software/access). If your org does, the fields should be synced from your identity provider via Access into the user profiles. The dropdown then reflects whats in those profiles.

If your org doesn't use Access, the Department field is user defined on the user profile. The dropdown will aggregate whatever users have entered into that field. So in this case you will need to work with your team to ensure the correct data is entered in their profiles.

Hope this helps!
Is there a way to export kudos from Atlas?
Asked by Nikki DuBois:

We are looking to reward and recognize folks for kudos being provided. It would be nice to be able to grab that information from Atlas and add it to our slide decks to openly cheer everyone on in a portfolio.


Answers:
author: Andrew Hammond
body: I've sent this to some folks on the team for consideration - we're in the early days of export functionality for Atlas so great to know there's a desire for this!

comments: author: Elyse Exposito
body: That functionality \[to export\] is super appealing to recall and celebrate kudos throughout a sprint, month, or quarter. Power Atlas users at my company were also curious if Kudos Slack integrations were available to be able to link kudos to their Goal working group Slack channels.


author: SayHallelujah
body: I second this! It would be great to embed kudos elsewhere in Confluence.


author: Florian Royer
body: Is there any news about this? We'd like the kudos to be shared via Teams. If some praise a kudos in Microsoft teams, then it arrives in Atlas, and if it is raised in Atlas, it's shared in Microsoft Teams.

I guess some companies would like to have also a Slack connector.


author: Sean Moran
body: This would be a perfect solution to an initiative we have at my company to bring kudos to the entire company. Being able to send kudos to Slack would be great.


Tags: kudos
Autofill date field not available for selection
Asked by Tudor Hornai:

I'm having trouble selecting a date field in the "Autofill dates" section of date fields

I have a JIRA epic with 2 date fields ("Start date" and "Due date") and linked as a delivery ticket to an idea

![epic dates.png](https://community.atlassian.com/t5/image/serverpage/image-id/327968i8E80B509F5865774/image-size/large?v=v2&px=999 "epic dates.png")

I'm trying to create a JDP autofill date field, based on the "Due date" field but cannot find/select it in the list. (However I was able to select the "Start date" when creating a different field)

![due date missing.png](https://community.atlassian.com/t5/image/serverpage/image-id/327969iF8B523A009F7AC71/image-size/large?v=v2&px=999 "due date missing.png")

Am I missing something or is this a bug?

thanks


Answers:
author: Nick H
body: Hi [@Tudor Hornai](/t5/user/viewprofilepage/user-id/5470762) ,

The field options for the autofill toggle will show based on the **global Jira permission**.

Since "Due Date" is a system field that will show up on any Jira project, only a Jira Global admin will be able to select it for as an option.

That being said, once configured under the JPD date-field's Autofill toggle option, all users will be able to see the value on the field - so the admin only needs to select it once.

comments: author: Tudor Hornai
body: thanks, that was the problem


author: Jason Garcia
body: I'm experiencing the same issue.


Tags: autofill

date
Is it possible to integrate Jira Data Center with Jira Product Discovery Cloud?
Asked by Domagoj Mihaljevic:

We are using Jira Data Center solution with approx. 1000 users and we would like to start using Jira Product Discovery.

Would it be possible to integrate those tools? Migration to Jira Cloud solution is not an option at this point of time.


Answers:
author: Amina Bouabdallah
body: Hi there! this is in our roadmap to evaluate and schedule. For now, no concrete plans. Any chance you might share a bit what motivates you to use JPD and what prevents the move to cloud, to help us prioritize? if you prefer to speak directly, we would love to hear your feedback from the "Give feedback" button in the product!

Best,

Amina, JPD Product Mgmt team

comments: author: Domagoj Mihaljevic
body: Amina, thank you for your reply!

I cannot give you an exact answer to your question why DC and not Cloud. This was decided some time ago, and my colleagues claim there has been a strong reason to do it that way and that has not changed until present day. I will explore more to find the exact reasons, but regardless, you can understand how large enterprises are hard to shift, so migrating everything to cloud now would be a major blocker (not only business-wise, but budget-wise, correct me if I am wrong).

About your other question, what was my motivation to start using Jira Product Discovery - we as a company are heavily focused on minimizing the number of tools we internally use, and since Jira is our main go-to tool (we are a development company), JPD seemed like a logical choice because it supports all the features I need as a Product Owner/Manager.


author: Lior Efraim
body: Amina,

we face similar issue, while we understand, as a next step we need to move to cloud, we are heavily using JS DC, so moving will take some time (heavy on Script Runner as well).

but i do want to push JPD internally as we do have a need, but without giving a proper solution for integration between the products - i will not get approval to start using JPD cloud (it could serve as a catalizator for moving on it's own)  

how can i reach the JPD roadmap ? and what solutions do you suggest until then?

thanks


author: Natalie Rowland
body: Hello [@Domagoj Mihaljevic](/t5/user/viewprofilepage/user-id/5512837) and [@Lior Efraim](/t5/user/viewprofilepage/user-id/4520606)   

I'm currently working with Amina to run some research on this topic with some of our data center customers to learn more about your requirements.   

I'd love you to both apply to participate in the research [here](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-t-access-Jira-Product-Discovery-anymore/qaq-p/2794408).

Best  

Natalie Rowland

Lead researcher


Tags: data-center

jira

jira-data-center

jira-product-discovery
Unable to link delivery tickets to JPD idea?
Asked by Lisa Nanoff:

Hello!

We have been using JPD to track large bodies or cross-functional work. Each JPD idea links out to delivery tickets across various Jira software projects. These delivery tickets range from epics to stories and tasks.

There are issues belonging to two specific delivery projects we cannot link to. The tickets already exist so it is safe to assume they should appear in the search bar.

I've also tried linking different delivery tickets from these projects to ideas in different JPD projects to see whether it may be a glitch, but nothing ever comes up.

Is it possible there are sharing restrictions on the delivery projects? Has anyone else encountered something similar?

![Screenshot 2024-06-04 at 09.21.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/327712i5CFE461A1B40E26A/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 09.21.57.png")


Answers:
author: Lisa Nanoff
body: Follow-up: we were able to get to the bottom of this issue.

The delivery tickets we wanted to link to JPD ideas belonged to **team-managed** software projects. Since these are self-contained, their tickets cannot be linked to other projects by default.

This meant that delivery tickets couldn't be added to JPD ideas unless you were an admin of the team-managed project.

As workarounds, we could either:

- obtain admin permission for the software project

- Ask the software project admin to link the tickets for us

- Ask the software project admin to update the project settings from *limited* to *open*so tickets can be linked freely.


author: Karin van Driel
body: I would check the Browse permissions of the projects in question and ensure the user trying to link the issue has that permission in those projects. That is the only thing I can think of that might be the problem.

comments: author: Karin van Driel
body: Alternatively an indexing issue on the site, though not sure if that is still a thing in Jira in Cloud :)


author: Klaudia Sch?n_Deviniti_
body: Hi [@Lisa Nanoff](/t5/user/viewprofilepage/user-id/4542429)

First of all, please confirm if you paid product access to Jira Project Discovery permissions. We had a similar situations in our company as Contributors without a paid license couldn't link even if they were able to browse these projects.

comments: author: Lisa Nanoff
body: Hi Klaudia!

Yes, I have paid a creator license and am an admin of the JPD projects in question. We were actually able to troubleshoot this issue internally. I'll add the answer above in case it helps anyone else!
Sum of Story Points in Delivery Progress Not Accurate?
Asked by Lindley Tam:

Hi! I've been trying to use the delivery progress bar, configured to calculate progress by story points. However it seems like the total story points doesn't equal to the total number of story points in the epic (based on my calculations this should be \~137 points instead of 274)

![Screenshot 2024-06-04 at 10.50.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/327692iABB6B357FBEBA335/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 10.50.41.png")![Screenshot 2024-06-04 at 10.51.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/327693i8178F10B7C86A389/image-size/large?v=v2&px=999 "Screenshot 2024-06-04 at 10.51.24.png")

For additional context - we've been using the story points field to input 'manday' values - however I would've thought that regardless of how we're using the SP field, the total SP shown on the delivery progress bar should reflect the total of each issue's story points contained in the epic.


Answers:
author: Stephen_Lugton
body: [@Lindley Tam](/t5/user/viewprofilepage/user-id/5400224) we'd need more information on what tickets you've added as delivery tickets to answer this, but 274 is 2 x 137 so have you added the tickets twice, e.g. adding the epic and then adding each ticket individually as well?

comments: author: Tanguy Crusson
body: Good catch [@Stephen_Lugton](/t5/user/viewprofilepage/user-id/5180770) that was the feedback from the JPD engineering team as well - if you add them twice they're going to be counted twice


author: Lindley Tam
body: Thanks [@Stephen_Lugton](/t5/user/viewprofilepage/user-id/5180770) ! I'm afraid I don't really understand what you mean by adding each ticket individually. What we do is we either use the "Create a delivery ticket" action (so that a new empty epic is created, and then we create individual tickets in Jira itself under that epic created), or we link an existing epic.

I don't really see anywhere we could've added them twice because the epic linked clearly shows just one ticket for each task unless I am not using JPD as intended.


author: Tanguy Crusson
body: Could you please send a screenshot that includes the whole screen (tcrusson@atlassian.com) - I'd like to check what's going on. Thank you!


author: Lindley Tam
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks so much! I've sent you an email :)


author: Tanguy Crusson
body: [@Lindley Tam](/t5/user/viewprofilepage/user-id/5400224) we just looked at your screenshot: is it possible that you've added a value for the storypoint field in the epic?


author: Lindley Tam
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks so much - i think that was the issue. There was an automation that was done by a previous delivery manager that automatically summed the story points in the epic, and that would be reflected in the 'Story Points' field. I removed the summed values from that field and the delivery progress works as expected now.

Thank you again for taking the time to look into this!