youngmon/atlassian-qna huggingface dataset:
Confluence Files with wrong owner
Asked by Michi:

Hi,

i did upgrade to version 7.13.7 due to the security alert. The upgrade procedure works flawless except that the installer told me at the beginning, that he cannot access some files an i should do the upgrade with sudo. I did so an it worked. Afterwords i recognized, that many files in some folders are owned by root.root and could not be accessed by confluence. confluence could also not start. I then did a chown -R confluence.confluence and confluence could start again.

Can you please tell me if there exists some procedure to check a installation for correct file-permissions / file-owner ?

BR


Answers:
author: Rilwan Ahmed
body: Hi [@Michi](/t5/user/viewprofilepage/user-id/4672426) ,

Welcome to the community.

Ensure that the following directories can be read and written to by this dedicated user account (e.g. 'confluence'):

* The sub-directories of the Confluence Installation Directory:  
  **logs**   
  **temp**   
  **work**
* The entire Confluence Home directory

Detail explanation is in <https://confluence.atlassian.com/doc/creating-a-dedicated-user-account-on-the-operating-system-to-run-confluence-255362445.html>


author: Mayur Jadhav
body: Hi [@Michi](/t5/user/viewprofilepage/user-id/4672426) ,

Welcome to the Atlassian Community!!.

Atlassian always recommends starting or off the confluence with the Confluence user. I would suggest you check the user.sh file.

1. The path of the file is \<Installation_Direrctory\>/bin/ and check which user are you running confluence in the file and please change it to Confluence.
2. Please change the user and group membership of the Installation and Application directory using the chown -R confluence:confluence directory_name.
3. Please also check the Permission of the files ideally this file needs to read, write, then 775 or 755 based on you by using chmod -R 775 or 755 directory_name (Installation and Application ).
4. Start you confluence by using confluence user.

hope this information is helpful.

Regards,  
Mayur


author: Michi
body: thanks for answers.

I checked all files manually for correct owner/group.

Best Regards

Michi


Tags: confluence-server

server
How do I share documentation created and stored in Confluence with external clients?
Asked by Shilpa Kanthi:

Hi,

We are exploring the option of using Confluence to create and store all documentation related to our products. The documentation will have to be shared with our customers (outside of our organization). How do we achieve this?


Answers:
author: Jaikish Pai
body: Hello,

If you want to share a static document then the Confluence page can be converted to a pdf file and can be shared. The next option is to use the permission to make the Confluence page public. By making it public the page can be viewed by anyone who has the link to the page. Alternatively, Confluence accounts can be created for the users and can be shared.

comments: author: Shilpa Kanthi
body: Thanks for the quick response. Could anyone share what the pricing would be for individual accounts created for our users?


author: Shilpa Kanthi
body: Also, this would require read-only access.


author: Jaikish Pai
body: Yes. You can choose to select the access levels.


author: Shilpa Kanthi
body: Would pricing change per account based on access levels?


author: Jaikish Pai
body: The pricing details can be found here : <https://www.atlassian.com/software/confluence/pricing>


author: Jaikish Pai
body: Pricing will not change based on access level.


Tags: cloud

confluence-cloud
Turn an internal comment into a Confluence page
Asked by Destiny Porter:

Hello is there a way to turn an internal note (that may hold troubleshooting steps ) into a confluence article automatically?


Answers:
author: Destiny Porter
body: Hello [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) , I wanted to know if there was a way to turn an internal note( from a ticket in the Jira service management project) into a page in confluence. For instance if an internal note includes a special key word then Jira knows to turn that internal note into a confluence page

comments: author: Laura Campbell _Seibert Media_
body: You can publish information from a Jira issue, including comments, to Confluence using the app [Elements Publish to Confluence](https://marketplace.atlassian.com/apps/1225519/elements-publish-to-confluence-create-pages-from-jira?hosting=cloud&tab=overview&utm_source=community&utm_medium=forum&utm_campaign=question) (fyi, I work for the vendor).

Currently the app can be triggered manually when a user wants to create a page (for example when a support agent finishes writing the troubleshooting steps), or automatically on a workflow transition (maybe when the issue is resolved), but there is not yet a trigger based on content of the Jira issue.


author: Laura Campbell _Seibert Media_
body: Hi [@Destiny Porter](/t5/user/viewprofilepage/user-id/4801354) , Welcome to Community.

Could you confirm whether you mean an internal note on a Jira issue (maybe a request on a support portal?) or if you mean a note on a Confluence page?

Thanks!


Tags: cloud

confluence-cloud
Labels not displaying in list
Asked by Samantha Altmann:

I have been using this feature fine until I started using "Client" as a label.  

When I begin typing client, there are a number of labels I have not created. I assume are used elsewhere in other spaces (e.g. Client, Client-Portal etc.)

When selecting "Client" on the page, and having a labels list, the list of pages relating to 'Client' in my space is not displaying.  

Note - I have double-checked that the appropriate space is selected in the 'Content by Labels' macro


Answers:
author: Samantha Altmann
body: Never mind, appears to be a glitch.  
After 1hr, it is now working randomly.  

Ah, the joys of working in I.T.


Tags: cloud

confluence-cloud

label
Permission for viewpagetemplate page
Asked by Josu? Huerta:

What permission should been enabled for all user can view the preview for the template in the page viewpagetemplate?

Only one user has admin permission. The other users see this page:

![imagen.png](/t5/image/serverpage/image-id/201412iE675914A5E24BAD0/image-size/large?v=v2&px=999 "imagen.png")


Answers:
author: Jessica
body: Hi Josue,

Could you share with us where or what exactly is this view page template you are referring to?   

I'm asking this because the error message suggests it is a restricted page, so I'm not sure if this is a page with some page templates (user copy the page and use as template) or if it is related to a third party add-on feature.  

I have checked the Templates in a space and global level, but none of them have the view template option, only the options to disable, edit or promote.

If the "template" is a normal page in the space, where users copy it to use as template, it can mean the page itself is restricted or the parent page is restricted.  

In both cases, the space or site-administrator should be able to see it in **Space Settings \> Restricted** and confirm if there is any restrictions to the page itself or parent pages in the space as well.

For more details, you can also check our [Restrictions documentation](https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/)

Looking forward to your reply, Josue. :)  

Cheers,  
Jessica

comments: author: Josu? Huerta
body: Hi Jessica

There are no pages on the site in the **Restricted** section. The **viewpagetemplate** option is needed for users who don't have admin permissions, so they can only view the template without having to create a page.

Thanks


Tags: cloud

confluence-cloud

template
Why does the Children Display macro not update to show title changes?
Asked by Lance Robert:

We make extensive use of the Children Display macro across one of our Confluence (Data Center) spaces. The macro displays the Confluence page titles perfectly the first time it is used. However, if any of the page titles are changed, the Children Display macro still shows the old page titles. Removing the Children Display macro and adding it again has no effect. Ironically, the preview in the Children Display macro shows the correct page titles in the preview window, but not on the page itself.


Answers:
author: Nic Brough -Adaptavist-
body: The last couple of times I've run into this, it's the indexing.

The macros rely on the index to retrieve their data when rendering for view, but they read the database or cache when you are in edit mode and previewing.

Confluence queues pages for indexing - when you edit, it doesn't run the re-index immediately, it drops it into a queue. That means it might take time to get to the page you've just updated.

To check if it is just delayed a bit - go back a couple of hours later, and see if the macro is still wrong. If it is, then

* check the indexing settings under the admin sections.
* also take a look in the caches, are there any non performant caches listed?
* I'd also want to look at the logs to see if there are errors in there (either about macros

comments: author: Lance Robert
body: Thank you, Nic. I'll pass this along to our IT Team.


Tags: confluence-server

server
Expand issues displayed in Jira widget
Asked by Ben Newton:

Hi folks,

I'm using the ***JIRA Issue/Filter*** in Confluence and it appears to have a limit of displaying 50 issues.

![Screen Shot 2022-06-10 at 7.55.57 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/201402iF083317A2A68AD9D/image-size/large?v=v2&px=999 "Screen Shot 2022-06-10 at 7.55.57 am.png")

Does anyone know how to increase this beyond 50? I've increased the default settings in Jira from 50 to 100 but that hasn't appeared to make a difference.

![Screen Shot 2022-06-10 at 7.57.00 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/201403iA276E703D7E9C0C4/image-size/large?v=v2&px=999 "Screen Shot 2022-06-10 at 7.57.00 am.png")


Answers:
author: Fernando Eug?nio da Silva
body: [@Ben Newton](/t5/user/viewprofilepage/user-id/3968873) , hey, that?s simple.

To increase the number of issues using this Confluence feature, do the following:

Click on the "Display Options" option after selecting the query and doing the search:

![Screenshot_24.png](https://community.atlassian.com/t5/image/serverpage/image-id/201421i3F6F8EF7794DB2E2/image-size/large?v=v2&px=999 "Screenshot_24.png")

Then set the maximum number of issues that should be displayed in this option here:

![Screenshot_25.png](https://community.atlassian.com/t5/image/serverpage/image-id/201422iA01E0C52C42A5C2C/image-size/large?v=v2&px=999 "Screenshot_25.png")

Hope this help you.

BR,

Fernando

comments: author: Ben Newton
body: Thank you Fernando! I should have looked a little harder


Tags: cloud

confluence-cloud
Migration failing - cannot upgrade Migration Assistant
Asked by Brian Moore:

After opening our enterprise firewall policy to permit our Server to communicate with Atlassian Confluence Cloud:

- connectivity appears to still be failing

- Atlassian Marketplace is unreachable from the Migration Assistant

- our Server instance reports that the Migration Assistant is out of date so forces an upgrade

- though I can download the Migration Assistant .jar file (odd, since the Assistant reports it can't reach the Marketplace), it fails to install

- interestingly, my Server instance does not include Add Ons in the configuration menu. Do I have to configure something to be able to see it?

I am finding no diagnostics to troubleshoot any of this. Is there someplace I can find anything at all to find out what's going on?

Brian


Answers:
author: Rob Horan
body: If you can't open the log from the back end generate a support zip and open the application log, check for errors.

I would strongly recommend opening a support ticket with Atlassian.

comments: author: Brian Moore
body: Bear with me here, but I am not seeing any link to open a support ticket with Atlassian. So how do I open one?


author: Rob Horan
body: * Go to <https://support.atlassian.com/contact/#/>
* Select migration support
* Fill out the form


author: Brian Moore
body: Did that. Other than a couple nonsensical messages about "the cloud URL recorded on this support request was updated," I've received no support whatsoever.

PA-130625, which in turn seems to have generated MOVE-83914.

We're running out of time here. What needs to be done to get this escalated?

How does one generate a support zip?

Thanks!


author: Rob Horan
body: [@Brian Moore](/t5/user/viewprofilepage/user-id/4935578) I feel your frustration, truly I do. There should be an escalate button on your MOVE ticket.

When you say running out of time, may I ask what the source of the time constraint is?

Fortunately, creating a support zip is very easy. See the documentation here:

<https://confluence.atlassian.com/support/create-a-support-zip-790796819.html>


Tags: cloud

confluence-cloud
Small gray line next to knowledge base name
Asked by josuero:

I recently created a Confluence Knowledge Base and right next to the name there is a small gray line and I have no idea how to remove it.

Any help is appreciated.


Answers:
author: josuero
body: Here you go :)

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/201404i031DEBE0BD4DA1BB/image-size/large?v=v2&px=999 "Capture.PNG")


author: Andy Gladstone
body: [@josuero](/t5/user/viewprofilepage/user-id/4964462) Welcome to the Atlassian Community and Confluence Cloud. Can you attach a screen shot of this for diagnosis?

Thanks.

comments: author: josuero
body: Hi [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)

I replied above sorry! But adding the screenshot here as well

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/201405i3CE636317804A53F/image-size/large?v=v2&px=999 "Capture.PNG")


author: Andy Gladstone
body: [@josuero](/t5/user/viewprofilepage/user-id/4964462) can you click on the space settings icon on the left sidebar, select Manage space and then Edit Space details? Is it possible you have a trailing underscore that you mistakenly typed when you created the space?


author: josuero
body: Just did, and no, there there is nothing there, just the name with nothing else typed


author: Andy Gladstone
body: Quite odd. Is it possible you have another space with the same name and this was appended to it by the system to distinguish them?

Also, does this display the same on all browsers?


author: josuero
body: Hi [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028)

Sorry, work has been crazy.

No, there are no other spaces with this name, and it does display in all browsers and in new articles created.

It's not a big deal but it's the first time I see it.


author: Andy Gladstone
body: [@josuero](/t5/user/viewprofilepage/user-id/4964462) I am stumped. Have you tried opening a ticket with Atlassian support?

<https://support.atlassian.com/contact/#/>


Tags: cloud

confluence-cloud
Which License?
Asked by Martin Hirsch:

We want to use confluence for documentation purpose only. We are 15 team members writing articles, but round about 1000 company members will read (only read) the articles. Which license do we need for this purpose? Is it possible to restrict public access to the members of a company (domain)?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You can make a Confluence anonymously accessible (not just globally, but space by space). This would allow the world to see it though, so it's only suitable for sites you want to be 100% visible to everyone (unless you buy premium and start messing with whitelisting your company access).

If you use that, you'll only need licences for your 15 authors.

comments: author: Martin Hirsch
body: That means with a premium account for my 15 team members I can still make the pages accessible (read only) to the 1000 company employees? Only to the company employees?


author: Nic Brough -Adaptavist-
body: Not the employees, but the networks that your employees use. You can't identify people who don't log in, but whitelisting means you can say "only allow access if it comes from one of these ip addresses - organisational networks for example"


Tags: cloud

confluence-cloud
How to copy a table row into a new table row with correct delimited columns
Asked by Kevin Raines:

I currently select a row of information with several columns and want to paste the contents of the row into a new row. When I do this all the content from all the columns from the original row paste into the new row column 1 only and not across the other columns.

The only correction I have is to copy each cell to the new cell and it takes a lot of time.


Answers:
author: Dominic Lagger
body: Hi [@Kevin Raines](/t5/user/viewprofilepage/user-id/4964413)

How do you copy the cell?

Do you CTRL+C and CTRL+V?

Try to copy with the copy row function of confluence.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/201662i0D42E649F7FD6BDE/image-size/large?v=v2&px=999 "image.png")

Regards, Dominic

comments: author: Kevin Raines
body: Thank you for the reply. I noticed that I had the copy paste issue from a table that was migrated to confluence and when I published it in the new format I was able to copy paste again.


Tags: cloud

confluence-cloud
CVE-2022-26134 Verification of Remediation
Asked by Daniel VonMoser:

Good Afternoon,

I have remediated CVE-2022-26134 with the temporary workaround in our stage environment for now and wanted to verify before doing the same to prod. Is there a script or a command I can run to help verify that the workaround was implemented successfully and the vulnerability is out of the picture? Any help would be greatly appreciated. Thank you for you help in advance!

V/r,

Daniel


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello, [@Daniel VonMoser](/t5/user/viewprofilepage/user-id/4964420) ! Welcome to the Atlassian Community!

I'm just curious why you're looking at the workaround. The fix version is now available.

comments: author: Daniel VonMoser
body: Hello [@Robert Wen](/t5/user/viewprofilepage/user-id/4546020)

Thank you for the response, I appreciate it!

We have an upgrade scheduled for mid June, but for now just using the workaround to get us to that point.

Any information you can give or nudge in the right direction would be greatly appreciated!

V/r,

Daniel


author: Robert Wen_ReleaseTEAM_
body: At this point, I don't feel comfortable pointing out on a public forum how to actually perform the exploit. Although, it's possible to find a script on a security site.

Good luck!


Tags: confluence-server

cve

cve-2022-26134

server
Publish Confluence Site on read mode to all internal users
Asked by Carlos Giovanny Quintana Corredor:

Hi All,

Is it possible to publish a site for all members of the company without a license for readers?

We want to share the documentation with all employees, but we're not sure if they need a confluence user license to view the site.

Regards

Carlos Quintana


Answers:
author: Matt Reiner [K15t]
body: Hey [@Carlos Giovanny Quintana Corredor](/t5/user/viewprofilepage/user-id/3759737)

Another option might be to use my team's app [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?tab=overview&hosting=cloud). With it, you can publish a site with the content of one or more of your spaces and then [set up authentication](https://help-cloud.k15t.com/scroll-viewport/set-up-authenticated-access) so only people from your company can access it.

comments: author: Carlos Giovanny Quintana Corredor
body: Hi Matt,

I really appreciate it.

Something we want to avoid is having more expenses.  
There is no point in paying to share our own information internally.  
these kinds of things are what make us think of other options, but thank you for your proposal.

Regards

Carlos Quintana


author: Matt Reiner [K15t]
body: Sure thing!

And yes, we certainly like to build apps to fill gaps in Confluence but it's not fun if you expect those gaps should already be covered without the need for an app.

The good news is that you at least wouldn't have to buy licenses for everyone in your company for them to be able to read things. The bad news, ?.

I hope you find a great solution for your team!


author: Nic Brough -Adaptavist-
body: You can make a Confluence anonymously accessible so that people can read it without logging in and taking up a licence

This can be done space by space too, it's not unusual to see organisations who run an intranet for everyone in a couple of Confluence spaces, and then give teams and divisions their own areas that they have to log in to use them.

comments: author: Carlos Giovanny Quintana Corredor
body: Hi Nic,

Thanks for your prompt response,

Could you please give me the steps about how to allow access to our employees without taking up a Licence?

I don't want to make any mistakes about it.

This should be only available for Cafetosoftware employees.

Regards

Carlos Quintana


author: Nic Brough -Adaptavist-
body: You can't block people out unless you know who they are, or you have a way of ring-fencing your systems to keep them out based on location.

So, on Cloud, yes, you could let the world, not just your employees, see spaces without logging in. But if you need to limit it to just your employees, then you either need to identify them by having them log in, or upgrade to Cloud premium, so you can whitelist any places your people work from.


author: Carlos Giovanny Quintana Corredor
body: Thank you, Nic.

Regards,

Carlos Quintana


Tags: cloud

confluence-cloud
Import a table to another page with locked Filters
Asked by Giuseppe Ferrazzo:

Hello,

we use confluence in our Company singe a few month. And now i have a special usecase.

We have a Long table with many information from different departments of our Company. I want to ?mirror" that table to another Site, set a filter on it so there is only one Department visible and give some people of that Department Access to that ?mirrored" Site. But those people should not be allowed to remove the Filter.  

Is something like that possible?


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Giuseppe Ferrazzo](/t5/user/viewprofilepage/user-id/4964380) ,

Do you mean another Confluence space by the "site"?

If that is so, we can suggest using our [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=server&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app.

You'll be able to filter your table with the help of the [Table Filter](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Filter+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro and then reuse your filtered table in other spaces (or pages in the same space) via the [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+Excerpt+and+Table+Excerpt+Include+macros?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros.

If by the "site" you mean another Confluence instance, you may filter your table and export the result as a CSV file (again the Table Filter macro will help you). Then on the second instance you'll be able to recreate this filtered table with the help of the [Table from CSV](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+from+CSV+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro.

If we talk about standard Confluence tools, you may reuse tables with the help of the Excerpt/Excerpt Include macros, but there are no any filtering options out-of-the-box.


Tags: confluence-server

server