youngmon/atlassian-qna huggingface dataset:
How do you manage boards/teams with employee turnover of board/team admin(s)?
Asked by Ken Watkins:

For those of you using the free version of Trello, how do you manage to use to the boards/teams effectively when you have turnover of employees leaving company that are often the administrators of the boards and/or teams?

Is there a way to setup a "global" General Administrator user/role that is not a specific person but has full admin permissions and always has to be setup on every board along with a "named person" administrator in case the "named person" is termintaed or leaves the oranization?

Do people with Business Class Trello or other PAID memberships have capabilities to address this challenge better than the FREE memberhip version?

Any help greatly appreciated!

Thanks!

Ken


Answers:
author: Devon Henderson
body: What Matthew said above is exactly correct. Both the free and Gold versions of Trello are on a per-user basis; there is no way to have a super-admin over individual users. Business Class, however, is per Team, so you can have team-wide settings - such as team-wide admins. They have admin power over every board in the Team, so when someone leaves, it's very easy to remove them from the team and any boards, while bringing others in, even if the admin wasn't a board member in the first place.


author: Matthew N
body: Theres's not a feature like this with a free account. For Business Class teams, team admins also have admin control over any board in the team itself, without needing to be invited by the board's admin.


Tags: permission

user-management
Can you disable the all day feature so it just stays on the below schedule
Asked by Daniel Bartlett:

When i submit something for the whole day i still want the time to appear in the calendar and not on the all day section is this possible


Answers:
author: Francis Peixoto
body: Hi, can you give me an example of the steps you take to get to where you are right now? I want to make sure I understand your issue correctly.

comments: author: Daniel Bartlett
body: Currently i have a job which goes over 2 days start at 1pm and then finishes 5:30 the following day

The view i like is where i can see the job in a list on the timing schedule and not for it to come out of that list and be placed into the All day section.I have only been able to do this by having two seperate cards


author: Francis Peixoto
body: In Trello, how are you setting the start date/time and duration of a job?
Is there a way to create a hyperlink in a checklist entry that will work in the Trello iOS app?
Asked by Steve Dickey:

I have two boards. Some of the cards on board A contain a checklist. The entries in those checklists contain the Trello link (URL) to a card in board B. The checklist look and act like a "Trello-ified" link in the web interface and in the Trello Android app, and act as a hyperlink in both interfaces. In the Trello iOS app, the checklist entries merely appear as a text URL, not a hyperlink nor a "Trello-ified" link. Is there any way to get those links to look and act like links in the Trello iOS app?


Answers:
author: Oliver Rowe
body: Select the text that you want to use as a hyperlink, press 'CTRL + K' and you'll get the following: \["text"\](). Put your url in between the brackets and it'll hyperlink the word for you. :-)

comments: author: Jenny Thomas
body: Thank you Oliver!


author: Matthias
body: This opens the link in the same tab.   
Do you know how one can make the link automatically open in a new tab?


author: Matthew N
body: Hey Steve- looks like this is a known issue on the iOS app board from a Trello <https://trello.com/b/5tj4qAvo/trello-ios-app>

comments: author: Steve Dickey
body: Hey Matthew - thanks for the reply and link! I'm a Trello newbie and hadn't discovered that board yet.


author: Jane Felton
body: I have the same issue, is this being worked on?


author: jeremym
body: Hi, I'm still having a discrepancy with how hyperlinks display in checklist items between Trello web / macOS application and the Trello iOS app.

1) If I input "\[title\](Trello card URL)" in a checklist item on my browser, it displays "title" as a clickable link, but displays "\[title\](Trello card URL)" where "Trello card URL" is a clickable link on the Trello iOS app.

2) If i input a Trello card URL, it shows as a "Trello-ified" link on Trello web/macOS app, but as a Trello card URL in the Trello iOS app (not "Trello-ified").

Ideally, I would like to have it displayed exactly the same way across all platforms, after copy/paste of a Trello URL in a Checklist, have Trello auto-convert the URL to a "Trello-ified" link.

Note: I have set up Butler rules to manage "Child tasks" checklist items, so that when I create an item under that checklist, it creates a new linked card, except if the item text starts by http... I often build long "Child tasks" checklist from a main card (call it a feature) with as many linked child cards, and I do that with speed on my desktop (a line of text, Return, a line of text, Return,...), then I get on the move and switch to my iOS app. Frustrating to see that my whole checklist is a list of URLs, instead of the text I typed (with hyperlink).... Maybe this is not exactly the same issue as this thread but I think it is closely related to displays of "Trello-ified" links in iOS.

Any advice? Cheers. Jeremy


Tags: link
Add custom fields and synchronize data to Google Spreadsheet
Asked by Gabor Balatoni:

Hello, Can anyone help me please? Is Trello this much flexible, can this be done?

I would like to add custom fields to various cards in different trello boards (namely, number of trucks) and syncronize that info in real time to a google spreadsheet file.


Answers:
author: Borislav Bogdanov
body: Hello Gabor,

Did you find a solution?  
I want to export a board in google sheets where every custom numeric field is a different column. Edit the numbers and bring them back to trello.

Is there a way to do this?

I tried blockspring but it is not supporting custom fields.

I tried to automate this with butler again it was not supporting what I need.

I want to sum up several custom fields and write the result into a different custom field.


author: Francis Peixoto
body: The challenge is that custom fields aren't exposed to the API, which is what platforms like IFTTT and Zapier would use.\&nbsp;  
To sync Trello with Google Sheets and transport custom fields, you would probably need to have sheets read a JSON stream.\&nbsp;  
This gives an example of how Sheets can read a JSON stream. You could adapt the code to read the stream from your board :\&nbsp;<https://medium.com/@paulgambill/how-to-import-json-data-into-google-spreadsheets-in-less-than-5-minutes-a3fede1a014a>  
\&nbsp;  
\&nbsp;

comments: author: Gabor Balatoni
body: Hi, thanks, but this is "chinese" for me. Anyone who can implement this solution for us?


author: francis_peixoto
body: Hi, I can't make a specific recommendation, but most spreadsheet systems can interact with very minimal development/integration with JSON feeds. most developers who work with modern frameworks would be able to effort this out for a minimal cost.


author: Kaylin Murray
body: Hey Gabor,

I'm not 100% sure if this will work but I found [this](https://zapier.com/app/editor/template/1941) on Zapier and that might work for you!

Hopefully, that is helpful!!
I am a team admin, but cannot remove another admin from a board
Asked by sandeepsinghal:

1. I am a team admin

2. I am on a team board as a non-admin user

3. There is an admin user who has left the team. I cannot remove that user unless I am the admin of that board.

Being an admin should give me priviliges to remove another user from a board I am not an admin on. Is there a way I can do this with current solution ?


Answers:
author: Kaylin Murray
body: Hey Sandeep,

It doesn't look like there is a way right now to take control of the board and remove the user from the board and make yourself/another user an admin.

One option could be to copy the board and then just permanently delete everything on the board that you are not an admin of. This will give you admin access to the board.

Hopefully this helps!

comments: author: sandeepsinghal
body: Thanks Kaylin - But I see only an "Archive" option. This would mean that the "other" user whom I am trying to remove can easily unarchive it and restore the cards on a board.

Is there a way to permanently delete the cards ?


author: Kaylin Murray
body: Hi Sandeep,

If you archive the card you should then be able to see the delete button!


author: sandeepsinghal
body: Thanks Kaylin - I found the option and it will help me move forward with what I am looking for.

However, from a product perspective, it is kind of counter intuitive that I can pretty much destroy a board, but cannot assign a new admin to it.


author: Matthew N
body: Since you're not the admin of the board (you're only the team admin), you don't have the "authority" to made admin decisions for the board itself. You need to be an admin of the board in order to remove another user.

There are some ways to possibly overcome this and gain control as admin of the board. Check out the guidance at <http://help.trello.com/article/768-changing-the-admins-of-a-team-or-board>

comments: author: sandeepsinghal
body: Reviewed the options, but none of them look realistically possible. (For e.g. logging in with another user's password, or using their email for resetting password)

I have a board which has one admin, and that admin has left the team. I as a team admin, should have capability to add myself or add a different user as admin on the board. Is that possible ?


Tags: access

administration

team
How can I change language of Trello on iPhone?
Asked by David Stenstr?m:

I'm using trello both on desktop and on my phone - both are in Danish, so I'm using the app in English.

Now, somehow, my iPhone app has changed it's language to Russian (don't ask me how it happened, because I don't know!)

I have tried reinstallig the app and setting the language from the web interface. Nothing works. I know a bit Russian, but not nearly enough to use the app in Russian.

Any suggestions?


Answers:
author: Tom andreson
body: I was using the Trello app on my android phone and it was going very well. Recently I purchased an iPhone X and installed the Trello app on my new iPhone. From the very beginning, it shows all the things in the French language and I am totally unknown to this French language. So I tried to change the language in setting according to the way mentioned above but it didn't work for me. I also reinstalled the app several times but still having the same issue. Some of my friends are suggesting me to take help from [Apple iPhone Support](https://iphonesupport.net/iphone-customer-support-number/) about this issue. So is there any more suggestions available to solve this issue?

comments: author: Eskil Wadsholt
body: I know this answer comes late, but some other people may benefit from it.

On the iPhone under Settings you can setup the order of languages you want. Mine was set to French as the second choice before English which gave me the same problem. Simply change the order and the app chooses English over French.


author: Matthew N
body: Is it just the Trello app? It sounds like the language setting got change in your iOS system. Did you check there? Settings\>general\> Language and region\>Device language


Tags: ios

mobile
Email notification hyperlinks when card name contain file extensions and Outlook 2016 for Mac
Asked by Igor:

So we have a Zapier zap adding cards to our Trello board when files are uploaded to Box.com. The filename is set as the card name.

Usually we could click the hyperlinks in the email notifications within Outlook 2016 for Mac and they would open the card in our default browser. Now it seems you've changed the format of the hyperlinks from:

a) [https://trello.com/c/XXXXXXXX/XXX-filename-xlsx](https://trello.com/c/XXXXXXXX/XXX-filename.xlsx), to  
b) [https://trello.com/c/XXXXXXXX/XXX-filename.xlsx](https://trello.com/c/XXXXXXXX/XXX-filename-xlsx)

The change from dash (-) to full stop (.) causes Outlook to believe a file is being downloaded and promts us whether or not we'd like to proceed with the download instead of opening a broser window.

Is anyone aware of a workaround?


Answers:
author: Devon Henderson
body: Hello, Igor!

That's definitely an inconvenience. I am not a user of Outlook 2016, so I don't know if there's a setting in there that can be changed. However, you can fix this via Zapier! It will be a bit of setup work, but it will get the job done.

What you want to do is open your Zap that creates the card from the file. We're going to add another step to the end, after the step that makes the Trello card.

Click the plus sign to add a step at the end, and then find the Zapier Text Formatter tool. Then set it up like this:

![ScreenClip.png](https://community.atlassian.com/t5/image/serverpage/image-id/1827iD2D80CFC323E1527/image-size/large?v=v2&px=999 "ScreenClip.png")

This splits the Trello card name before the period in the file extension, and then only keeps what appears before it. So your card name will essentially just lose the file extension, which should make the URL behave properly.

Let me know if this helps or if you have more questions!

comments: author: Igor
body: I had no idea Zapier could do that. Thanks a lot! This worked (with the adjustment that I had to create the step before the card in Trello and then reference the card name to the created value) as a workaround and will definitely prove useful in the future.


author: Devon Henderson
body: Happy to help!


Tags: link

mac

ms-outlook

notification

zapier
How to create a template from an existing page?
Asked by Moka:

How to create a template from an existing page?


Answers:
author: Clark Everson
body: Unless this changed in a more recent update, you can't.

the easiest way to do it is have 2 browser windows over and start a template then copy and paste the template over.


author: Nic Brough -Adaptavist-
body: Copy and paste. Ideally, copy the content of the source page when you are in edit mode, so you catch all the clever stuff as plain text.


Tags: confluence-server

server
Is there a way (any way) to search for a specific card directly from the Boards interface?
Asked by william:

I want to be able to lump all of my boards (in Trello) together without having to literally combine them. In other words, what I'm looking for is some sort of search function that temporarily (and not visibly) groups each board in the Team Dashboard solely to perform a search to find a single card, rather than searching each of the 10+ boards all with over 50 cards. The benefits of this are obvious, and I'm kind of confused why it seems as if it doesn't exist.

A third-party app that implements a new interface (one that has expandable contents) would even be acceptable. I've been searching for some plug-in/superpower that might fix this problem for hours. So if anybody has any ideas, it would be greatly appreciated.


Answers:
author: Abbas.shiyasi
body: Yas


author: Devon Henderson
body: Hello, William!

I want to make sure I'm understanding you correctly - you are wishing for a way to search all of your Trello boards at once so you can find a specific card?

If that is the case, the search box at the top left of Trello is here to save the day! There are various operators you can use to refine the search; for example, **is:open** will only search cards that are not archived. You can use this search box to find title, description, and comment matches on cards, as well as various other traits (due date, list, etc.). If it's a search you do frequently, you can also save it for use again later.

Hope this helps and that I understood your request correctly.


Tags: board

search

team
Aura Examples
Asked by Shachar Chen:

Hi,  

My company purchased the Aura plugin and I'm now designing a page using Aura for each project that my team is working on.  
I would like to know if you have any design suggestions for pages using the Aura plugin.


Answers:
author: Flora Vidal
body: Hi [@Shachar Chen](/t5/user/viewprofilepage/user-id/4192702)

Have a look at live demos here, you may edit the pages to check how it's structured, I found it very useful !

<https://auralivedemo.swift-wiki.net/display/AURALIVE/Aura+-+Live+Demo>

Kind regards.


Tags: atlassian-marketplace
Upload add by a file
Asked by Power Hoi:

![??.PNG](/t5/image/serverpage/image-id/121963i021B88AB0E5E8736/image-size/large?v=v2&px=999 "??.PNG")

I want to upload app by the file where is placed in my computer.

But as you can check upside picture, only URL way is there.

How can I upload Add-on file(\*.jar) on the confluence?

![Upload-App-dialog.png](/t5/image/serverpage/image-id/121964i86145326A32DEE61/image-size/large?v=v2&px=999 "Upload-App-dialog.png")


Answers:
author: Nic Brough -Adaptavist-
body: Your screenshots are from two different pieces of software.

Confluence Cloud and Confluence Server do not have the same app framework. Server apps cannot be installed on Cloud, and Cloud apps cannot be installed on Server.

Your first screenshot is from Cloud, your second is from Server.

Assuming your target system is Cloud, as per first screenshot, then what you have to do is forget the upload, identify (or write) a Cloud app that provides similar functions to whatever the server app was supposed to do, and install that.

comments: author: Power Hoi
body: Dear Nic

I really appreciate your answer.

Because of it, I can solve the matter, and I am working it without any problem.

Have a good day!

Regards


Tags: app

cloud

confluence-cloud

upload
Unable to edit confluence page after enabling Collaborative Editing
Asked by Harsha:

We upgraded confluence from v6.15.6 to 7.4.5 yesterday and we're unable to edit confluence spaces after enabling collaborative editing. Below is the error we're getting the below error.  
Cleared plug-in cache didn't work  
restarted confluence for 3 times didn't work out  
Both bootstrap and collaborative editing is enabled  

I am not sure what I am missing?  

![unable to edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/121949i62EAD7F99BFC159C/image-size/large?v=v2&px=999 "unable to edit.png")


Answers:
author: Harsha
body: ![unable to edit.png](https://community.atlassian.com/t5/image/serverpage/image-id/121947i3DF794518775CEE1/image-size/large?v=v2&px=999 "unable to edit.png")


Tags: confluence-server

server
Team members not receiving Confluence invitation
Asked by Justin Braund:

New team members are sent an invitation to join Confluence and never receive the invitation link.

Could someone please help?


Answers:
author: Ang?lica Luz
body: Hello Justin,

Welcome to Atlassian Community!

Checking the domain on your tools, I found some email addresses that had a bounce due to the following error:

```
550: 550 5.4.1 ...@... Recipient address rejected: Access denied [SN1NAM01FT018.eop-nam01.prod.protection.outlook.com]
```

I removed it and it should work now.

Please, take your time to test and let us know if they are still facing issues.

Regards,  
Ang?lica

comments: author: Justin Braund
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

Thank you for assisting with this issue! I experienced this issue again with a new team member *\[removed by moderators\]*.

When I sent his invitation it was not received. When sent again there is still no record of the invitation.

Please let me know if there is anything additional I need to complete on my end.

Thank you!

Justin


author: Justin Braund
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)

I was able to resolve this issue by inviting the new team members to view a page within our Confluence. This allowed them to then access our page and log into the resource.

I do not need anything additional at this time. Thank you!

Justin


author: Ang?lica Luz
body: Hi Justin,

Thank you for letting us know that it's working.

I checked the email address you mentioned just to confirm if there were no bounces and everything looks good, the notifications were delivered.

If there is anything else we can do to help, please let us know.

Kind regards,  
Ang?lica
What causes a link to end without a page name and just a page ID?
Asked by Seth Petersson:

I've stumbled across a strange issue.

When I link to a page from 2017 in Confluence cloud the link looks like this .atlassian.net/wiki/spaces/FS/pages/195076817

But other pages that are newer (created in 2020) the links look like this .atlassian.net/wiki/spaces/FD/pages/751272246/Page+Name

The page that ends without a page name is created using the old editor. But when I imported a space from Confluence server, where the pages are edited with the old editor. I linked to one of those pages and it looks like this

.atlassian.net/wiki/spaces/IM/pages/1340112899/Gif+image

I can't seem to figure out what causes some links to end up with a page name and some without.


Answers:
author: Thomas Deiler
body: Dear [@Seth Petersson](/t5/user/viewprofilepage/user-id/3314901) ,

it depends on an internal algorithm of Atlassian. I tries to keep the URL in a human readable form, but when certain criterias are hit, the ID is shown, only.

Afaik, you cannot influence this behavior.

Have a look at this [article](https://confluence.atlassian.com/confkb/confluence-page-urls-contain-pageid-instead-of-the-page-title-278692715.html "The Differences Between Various URL Formats for a Confluence Page") for a brief explenation.

So long

Thomas


Tags: confluence-cloud
Delete area
Asked by Jens Luepke:

I have an area in Confluence.

I cannot delete it.

Is says: "Admin is a former user"

Any idea what I can do?

Thanks, Jens


Answers:
author: Diego
body: Hello [@Jens Luepke](/t5/user/viewprofilepage/user-id/3675921) !

I can see that your instance was created prior do the fix of the bug report here:
> * [++***\[Confluence Cloud\] Cloud Free, Unable to delete some spaces***++](https://jira.atlassian.com/browse/CONFCLOUD-68319)

Since your instance was created before the fix was deployed, you are affected by the report filed under this link:
> * [++***\[Confluence Cloud\] Confluence Cloud Free - cannot delete space on existing sites***++](https://jira.atlassian.com/browse/CONFCLOUD-69052)

One of the possible workarounds involves upgrading from a free instance to a standard one, deleting the space, and then going back to free. However, I can see that you are already on Premium and this still affects you.

This report is currently under the "Long Term Backlog" for Atlassian. But I still encourage you to go over there and share your experience with the teams that are working on this.

Let us hear from you!


author: Peter Bengov
body: Hi [@Jens Luepke](/t5/user/viewprofilepage/user-id/3675921)

Can you check if the issue you are having might be related to the one suggested in this question? <https://community.atlassian.com/t5/Confluence-questions/Confluence-Cloud-Free-How-to-get-rid-of-inital-space/qaq-p/1230038>

It leads to a ticket which is closed, but seems to be in need of a reopen since others are having the same issue.

comments: author: Jens Luepke
body: Thanks Peter.

You are right. This is the bug. But how to reopen?


author: Peter Bengov
body: I've escalated this to Atlassian so hope they will be able to reach-out ASAP here or in the ticket.


author: Jens Luepke
body: Thanks Peter


Tags: atl-rvw

cloud

confluence-cloud