no access to marketplace
Asked by Admin Fernbach:

Hello support team,

we have 3 confluence servers. One of this has no access to marketplace and I don't know why! And the log analyser also doesn't work. There is not a proxy.

at the comand line with wget it works fine, all other at the server works fine.

Thanks

Dirk


Answers:
author: Shannon S
body: Hi Dirk,

Can you confirm that you've gone through this article in its entirety and if you have any questions about it?

* [Problems Connecting to the Atlassian Marketplace](https://confluence.atlassian.com/upm/problems-connecting-to-the-atlassian-marketplace-273875718.html)

It mentions the things that can cause this as well as how to [Configure Marketplace Access](https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html).

Regards,

Shannon

comments: author: Admin Fernbach
body: Hi Shannon,

yes, of course I have done all this things.

with wget from the confluence server I can accesss the URL's:

root@vm-confjab:/confluence/data/logs# wget <https://marketplace.atlassian.com/>

--2018-02-15 14:51:07-- <https://marketplace.atlassian.com/>

Resolving marketplace.atlassian.com (marketplace.atlassian.com)... 34.239.16.84, 52.2.89.223, 34.205.61.250

Connecting to marketplace.atlassian.com (marketplace.atlassian.com)\|34.239.16.84\|:443... connected.

HTTP request sent, awaiting response... 200 OK

Length: unspecified \[text/html\]

Saving to: ?index.html?

index.html \[ \<=\> \] 14.60K --.-KB/s in 0.1s

2018-02-15 14:51:08 (150 KB/s) - ?index.html? saved \[14949\]

DNS works fine and download also.

There is no proxy configured and in the working progamm call no proxy options included.

Normaly there is a apache reverse proxy in front of confluence, but also without it can not reached marketplace. at the firewall I don't see any coresponding requests.


author: Shannon S
body: Thank you for that.

We noticed that you were performing wget as root, but Confluence shouldn't be running as root. Can you make sure to try this using the account that is running Confluence? There may be lesser permissions for that user.

You can also try the steps from the below article:

* [How to manually reset UPM or manually upgrade UPM](https://confluence.atlassian.com/confkb/how-to-manually-reset-upm-or-manually-upgrade-upm-818580144.html)

Regards,

Shannon


author: Admin Fernbach
body: Hi Shannon,

I Have done this and no changes...

```
root@vm-confjab:~# su - confluence
No directory, logging in with HOME=/
$ cd /confluence/data/
$ ls
1.confluence.cfg.xml??? confluence.cfg.xml? lock??????????????? restore??????????????????? viewfile
analytics-logs????????? cute??????????????? logs??????????????? shared-home??????????????? webresource-temp
attachments???????????? export????????????? plugins-cache?????? subspace
backups???????????????? imgEffects????????? plugins-osgi-cache? synchrony-args.properties
bkp.confluence.cfg.xml? index?????????????? plugins-temp??????? temp
bundled-plugins???????? journal???????????? recovery??????????? thumbnails
$ wget https://marketplace.atlassian.com/
--2018-02-19 10:14:47--? https://marketplace.atlassian.com/
Resolving marketplace.atlassian.com (marketplace.atlassian.com)... 52.2.89.223, 34.205.61.250, 34.239.16.84
Connecting to marketplace.atlassian.com (marketplace.atlassian.com)|52.2.89.223|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: ?index.html?

index.html??????????????????????? [ <=>?????????????????????????????????????????? ]? 14.60K? --.-KB/s??? in 0s

2018-02-19 10:14:47 (217 MB/s) - ?index.html? saved [14949]

$



```

Thanks an best regards!

Dirk


author: Shannon S
body: Thank you for confirming, Dirk.

I spoke with our Marketplace team and we'd really like to see a copy of your support zip. Therefore, I have created a case for you with our support team.

You can connect to [transfer.atlassian.io](https://transfer.atlassian.io) and you'll be able to upload a copy of your support zip there.

Thank you for your help!

Regards,

Shannon


Tags: atlassian-marketplace