Why can not I control my confluence??
Asked by ??:

I have 2 confluence groups(confluence A, B) what I made.

but I only enter and control 1 confluence.

whether I click 'Confluence **A** setting' or 'Confluence **B** setting', I can only go Confluence **A** setting page.

![Group 972.png](https://community.atlassian.com/t5/image/serverpage/image-id/304514iF4E12D1EE6C6D9AA/image-size/large?v=v2&px=999 "Group 972.png")

why do i have to experience this bad UX?


Answers:
author: Max Foerster - K15t
body: Hi [@??](/t5/user/viewprofilepage/user-id/5422208) ,

From where are you taking the screenshots? It doesn't look like it's from your browser or did you crop the screenshot? The cog item normally leads you to the [Atlassian administration](https://support.atlassian.com/organization-administration/docs/explore-an-atlassian-organization/) of your organization, which you can access on admin.atlassian.com.

![Xnip2024-02-06_08-11-34.png](https://community.atlassian.com/t5/image/serverpage/image-id/304528i478B1A521ED96C6A/image-size/large?v=v2&px=999 "Xnip2024-02-06_08-11-34.png")

The cog icon on the right, which is labeled "Confluence administration" will get you to the Confluence settings.

Best, Max


author: Pasam Venkateshwarrao
body: Hi [@??](/t5/user/viewprofilepage/user-id/5422208)

After 14 days it will automatically become inactive.

i need to understand whether you have procured licence for confluenceA or confluence B?

if your organization has procured licence for confluence A then you cant pause payment you have to wait until next renewal.

if your organization procured licence for confluence B then you can deactivate the confluence A or it will automatically be inactive after 14 days.

comments: author: ??
body: Thank you for your kind answer.  

according to your advice, I checked license for my confluences.  

but there is only **confluence A** license (free trial) what I applied to pause payment.  

so related this situation, I have few questions.

1. How can I get confluence B license? Is there no another way to get Enterprise plan?

2. So without Enterpirse plan, is there only way to wait 14 days for controlling **confluence B**?


author: Pasam Venkateshwarrao
body: Hi [@??](/t5/user/viewprofilepage/user-id/5422208)

1. How can I get confluence B license? Is there no another way to get Enterprise plan? if you need confluence B license ask your vendor to provide sandbox

2. So without Enterpirse plan, is there only way to wait 14 days for controlling **confluence B**? it will not depend upon plan if you procure the license for confluence A \& B it will work both.


author: Pasam Venkateshwarrao
body: Hi [@??](/t5/user/viewprofilepage/user-id/5422208)

if it is enterprise it will support both confluence.

if you are using standard version then it will support to create only one confluence space.

if you are created confluence A and confluence B but you can access only confluence A because confluence B is in free trial so you can access after trail ends.

this solution can helps for you

comments: author: ??
body: oh thank you [@Pasam Venkateshwarrao](/t5/user/viewprofilepage/user-id/4861293) , so I tried to remove **Confluence A** metioned above.

so I removed all users, all domains and pause the payment, but I still can not remove **Confluence A.** As you think, what is the problem?


author: Max Foerster - K15t
body: Sorry, [@Pasam Venkateshwarrao](/t5/user/viewprofilepage/user-id/4861293) , but what you are describing is simply wrong. It's great that you want to help in the community, but no one is helped by making general false statements. Therefore, first check the accuracy of your information, at least roughly, and then answer the questions of other users.

> if you are using standard version then it will support to create only one confluence space.

No, you can create as many spaces as you would like.
> if you are created confluence A and confluence B but you can access only confluence A because confluence B is in free trial so you can access after trail ends.

No, you can administer all products, no matter if they are in the free trial or on any of the plans, as long as they are not suspended.


Tags: cloud

confluence-cloud