youngmon/atlassian-qna huggingface dataset:
How can I remove dedicated jobs from a build agent?
Asked by Sarah McNair:

I have multiple jobs in various plans that have been dedicated to run on a particular agent. I would like to undedicated these jobs, but don't see a mechanism to accomplish that. I would prefer not to have to delete the plans.

Thanks!


Answers:
author: Steffen Opel _Utoolity_
body: This is indeed not explicated on [Dedicating an agent](https://confluence.atlassian.com/display/BAMBOO/Dedicating+an+agent) and slightly non intuitive given the page name, though reasonably straight forward as such:

1. Go to the *Agents* management page - all dedicated agents are marked as such:  
   image2015-8-7 17:11:39.png
2. Go to the agent in question by clicking its name or *View*.
3. Click the *Dedicate agent* button, which happens to also be the dedication management page:  
   image2015-8-7 17:16:39.png
4. Click the *Delete* icon on the specific dedication you want to remove:image2015-8-7 17:8:27.png

[](https://community.atlassian.com/t5/Bamboo-questions/How-can-I-remove-dedicated-jobs-from-a-build-agent/qaq-p/414762?attachment-id=2228){#link_117212291d20de}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/13052/1/image2015-8-7%2017%3A11%3A39.png){#display_117212291d20de_0}  
[](https://community.atlassian.com/t5/Bamboo-questions/How-can-I-remove-dedicated-jobs-from-a-build-agent/qaq-p/414762?attachment-id=2229){#link_117212291d20de_0}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/13052/2/image2015-8-7%2017%3A8%3A27.png){#display_117212291d20de_2}  
[](https://community.atlassian.com/t5/Bamboo-questions/How-can-I-remove-dedicated-jobs-from-a-build-agent/qaq-p/414762?attachment-id=2230){#link_117212291d20de_1}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/13052/3/image2015-8-7%2017%3A16%3A39.png){#display_117212291d20de_4}

comments: author: Sarah McNair
body: Thanks for the quick response. This works perfectly for what I'm trying to do. Prior to upgrading to the latest release of Bamboo, the list of dedicated jobs was not visible for each agent. Works now though.
Client was not found on the perforce server.
Asked by Caleb Tote:

I'm trying to evaluate Bamboo. When I attempt to create my first plan, I put in our p4 server, my login credentials, and the workspace name listed from my 'p4 client':

```
Client: my-workspace
```

However, I'm continuously getting this error:

Client was not found on the perforce server

I don't know what to try to fix this. I've tried several workspaces that I regularly use.  


Answers:
author: Alexey Chystoprudov
body: Hello Caleb,Please check if these answers may help you- <https://answers.atlassian.com/questions/88221/is-it-possible-to-connect-to-perforce-via-ssl-from-bamboo>- <https://answers.atlassian.com/questions/16392363/client-was-not-found-on-the-perforce-server>


Tags: bamboo-administration
Disable Bamboo remote agent without UI
Asked by Alex Gabrielian:

Is there a way to disable/enable bamboo remote agents through a URL or REST API call or is clicking the "Disable" or "Enable" button through the web UI after logging on as an administrator the only way?

What I'm trying to get done is nightly auto-cleanup of the remote agents since they run out of disk space all the time. If we could use another automation mechanism to disable the bamboo remote agent (through some sort of terminal call), cleanup the build-dir directories (alongside with other non-bamboo directories which take up a lot of space) and then re-enable the remote agent after cleanup, it would make our lives a lot easier.\\

Thanks


Answers:
author: Steffen Opel _Utoolity_
body: This can be achieved with Edward Webb's excellent [Bamboo Agent REST APIs](https://marketplace.atlassian.com/plugins/com.edwardawebb.bamboo-agent-apis) add-on, which, amongst other features, *exposes REST endpoints to:*
> * force enable and disable agents (same as UI but uses tokens)
> * request maintenance \& disable (ideal for automation, limits impact to total capacity)
> * \[...\]

It specifically addresses your nightly maintenance use case:
> Central configuration of rules to determine if, and how many agents may go offline to perform maintenance at once. Combined with simple crontabs this provides a hands-off and automated build agent farm.

As referenced on the add-on listing, the [project wiki](https://eddiewebb.atlassian.net/wiki/display/AAFB/Agent+Apis+for+Bamboo) provides more details and a user guide.


author: Bob Swift (personal)
body: You can use [disableAgent](https://bobswift.atlassian.net/wiki/display/BCLI/Reference#Reference-disableAgent) from [Bamboo Command Line Interface (CLI)](https://bobswift.atlassian.net/wiki/display/BCLI).


Tags: bamboo-administration
Delete a plan in the queue via REST api doesn't work?
Asked by Michael Pini:

Hi guys,

I tried to delete a plan in the queue of our bamboo server via rest api like stated in the documentation: <https://developer.atlassian.com/static/rest/bamboo/4.0.html#idp310752>

I have the following REST statement

curl -X DELETE -u "user:password" rest/api/latest/queue/PROJ-PLAN-JOB1-78

But I always get

```
HTTP Status 405 - Method Not Allowed
```

as an error.  
Other REST callls, for example about what is in the queue are working.

I found an old ticket with the exact same error from 2013: <https://jira.atlassian.com/browse/BAM-13948>

So is this still not fixed beside the issue says it's resolved? Or is there any workaround for this?


Answers:
author: Alexey Chystoprudov
body: It's resolved as duplicate of <https://jira.atlassian.com/browse/BAM-13990> which is still open


Tags: bamboo-administration
Getting Error in Asset import rlabs.insight.i18n.constraint.violation.ReferenceTypeBean.Size.name
Asked by Sushil Faye:

Hi While Trying for the Asset Import Using Rest API , I am getting the following Error in response   

{"errorMessages":\[\],"errors":{"name":"rlabs.insight.i18n.constraint.violation.ReferenceTypeBean.Size.name"}}  

Can you Please help me ?


Answers:
author: Eugenio Onofre
body: Hi [@Sushil Faye](/t5/user/viewprofilepage/user-id/5229793)

Please follow documentation below, which provides you additional context about the issue you are facing:

<https://confluence.atlassian.com/jirakb/asset-import-fails-with-error-rlabs-insight-i18n-constraint-violation-objectattributevaluebean-minone-value-1236929493.html>

Please do not forget to accept this answer in case it helps you resolve your question so it can help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
SSO integration for an web app with jira
Asked by Malith Lekamge:

is there any free plugins to implement**jira SSO feature using keyclock with SAML** ?   
Tried using mini orange plugin.

<https://www.miniorange.com/iam/login-with-external-idp/configure-keycloak-sso>  
this documentation is not updated.   
Appreciated if someone can guide me through this matter.   


Answers:
author: eugenio_onofre
body: Hi,

Welcome to the Atlassian Community. Official SAML/SSO integration for Atlassian Products is Atlassian Access, which can be purchased for Standard/Premium subscriptions and are already part of Enterprise subscription.

Please don't forget to accept this answer in case it helps solve your question as this may help other community users in the future.

Regards!


Tags: cloud

jira-service-management

jira-service-management-cloud
Are there any risks of using the shared project configuration function?
Asked by Vera Valshonok:

We are having a big, actively used project with lots of settings, shared with many customers (company -based/JSM).

When creating project, we want to choose an option to USE settings from this project to a new one.

Are there any risk in it?

What will appear is new project and what won't? I saw that Forms are not moving to a new project for example.

Thanks!


Answers:
author: Marc - Devoteam
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

When creating a new project using another existing project to share settings, only the schemas will be used so:

* Issue Type Scheme
* Workflow Scheme
* Issue Type Screen Scheme
* Field Configuration Scheme
* Permission Scheme
* Notification Scheme
* Security Scheme

Not any of the following request types and the configuration of them, customer notifications, permissions itself, customers on the project, organisations.

comments: author: Vera Valshonok
body: Thanks! Where can I find exact info what will be shared and what not?


author: Vera Valshonok
body: Not sure I understood your last paragraph what will be shared and what not?


Tags: cloud

jira-service-management

jira-service-management-cloud
Alias not being set to set alias but message instead in Opsgenie
Asked by Tim Crowe:

Here is a payload from a the test opgenie ticket from the opsgine logs.  

`[system] Alert created via API[Ender-Create Alert] with incomingDataId[17059ae5-1f3d-4926-b2b9-0a334531f6fd] with customSource[136.49.46.47] with tiny id [2753] id [43deab95-0c1b-4dc4-b4ab-4954714efdac-1702566869927] 2023/12/14 09:14:29.949 { "_result": { "alertAction": "create", "integrationName": "Ender", "integrationActionName": "Create Alert" }, "alertLogOwner": "Alert API", "alertId": "43deab95-0c1b-4dc4-b4ab-4954714efdac-1702566869927", "_incomingData": { "_parsedData": { "note": "null", "-responders": [ "Finance" ], "-actions": [], "-tags": [], "alias": "invoice-auto-allocate-no-pending-01HG2H7GYHYN18HVWAWDB6Q5W6", "description": "InvoiceId: 01HG2H7GYHYN18HVWAWDB6Q5W6", "source": "136.49.46.47", "message": "This is a test all ignore", "priority": "P4", "user": "Alert API", "_extraProperties": {}, "entity": "" }, "integrationType": "API", "integrationName": "Ender", "incomingDataId": "17059ae5-1f3d-4926-b2b9-0a334531f6fd" }, "alertLogType": "system" }`

As you can see the alias is set to  
`"invoice-auto-allocate-no-pending-01HG2H7GYHYN18HVWAWDB6Q5W6"`  
`in the request.`

But the created opsgenie ticket has the message as the alias.  


Answers:
author: Eugenio Onofre
body: Hi [@Tim Crowe](/t5/user/viewprofilepage/user-id/5386597),

Welcome to the Atlassian Community.

It seems there is an issue with the fields mapping when creating an incident/alert. Would you be able to provide the POST body you are using for the alert creation?

Regards,  
Eugenio


Tags: bug

jira-service-management

jira-service-management-cloud

opsgenie
Configuracion para que los clientes finalicen los tickets
Asked by Gabriel Lujan:

Como logra realizar esto?

![consutla.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/296827i20F4C00E0B379AE4/image-size/large?v=v2&px=999 "consutla.jpg")


Answers:
author: Marc - Devoteam
body: Hi [@Gabriel Lujan](/t5/user/viewprofilepage/user-id/4875976)

This is done by exposing the workflow transition the the customer portal, This is a setting on a transition in the workflow that is used in the JSM project

See documentation here: <https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/>


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Service Management | Permissions Schemes
Asked by Paloma Daniele:

Good afternoon

The organisation I work for recently started to use Jira Service Management. The main administrators of the org gave me project administrator to set up the portal. However, I do not have access to any of the customisation features (add topics, brand portal etc.). They're unable to give me the base full admin permission as it would give me admin access over everything, not just Jira Service Management, but also other departments. I'm trying to figure out whether there's a solution to find a workaround whereas they can enable me to customise the helpdesk portal(s), while also not giving me full access to the complete org, as in an "isolated" access. Any ideas?


Answers:
author: Jehan Bhathena
body: Hi [@Paloma Daniele](/t5/user/viewprofilepage/user-id/5386565) ,

You can ask your Org Admins to create a Team Managed JSM project <https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/team-managed-projects>

This will allow you to manage this project and will be isolated from the remaining site too.


Tags: cloud

jira-service-management

jira-service-management-cloud
SmartValues when a child ticket created on the back of the parent ticket
Asked by Nash:

Within my automation rule- insert the smartvalue

When an action is set up to **send email** , within the contents I have below :  

To access your ticket, please follow the link \<a href="{{issue.toUrl}}"\>{{issue.key}}\</a\>

The above is no issue- I trigger a change in the status which then creates a child ticket as the same time the email is sent.

I would like to know if it can add the new ticket ID in the context while it's creating the child ticket


Answers:
author: Marc - Devoteam
body: Hi [@Nash](/t5/user/viewprofilepage/user-id/2299675)

No you can't as the issue has not been created so no reference is yet available.

How does your automation look like?

As we could see if we can add the action re-fetch issue data after creation of the child ticket an then sent the email.

But this need the details of your current rule.


Tags: cloud

jira-service-management

jira-service-management-cloud
Modifying which emails create tasks
Asked by Jonah Greenberger:

Hi! Right now all my emails are being brought into Jira and creating tasks which means about 200 tasks added per day, many of which dont require any action but now I have to categorize and resolve them in Jira. Is there a better way? How can I modify what type of emails create Jira ques?


Answers:
author: Marcus Jones
body: Hi [@Jonah Greenberger](/t5/user/viewprofilepage/user-id/5386540) welcome to the community!

I'm not sure there is a way natively to do that in JSM (Someone please correct me if I'm wrong). I actually do the same thing and I handle that with power automate. It is a low code/no code tool that I use to monitor an inbox. When a new email arrives I look for things like whether or not is has an attachment and/or if the subject has certain key words in it etc. If it does then it gets sent into Jira and if it doesn't then I drop it and don't send it into Jira.

The other way you could solve this is with Jira automation. You could trigger when a new issue is created, then run an IF condition to check for whatever you want like Summary Does Not contain "keyword". If it doesn't contain your keyword use the next action to delete it. Be careful though, once issues are deleted they are gone forever!![Jira_Automation_Keyword.png](https://community.atlassian.com/t5/image/serverpage/image-id/296894i6942D9B6D595BC09/image-size/large?v=v2&px=999 "Jira_Automation_Keyword.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Please take my article out of moderation
Asked by Patricia Modispacher _appanvil_:

Can you please help me with taking out the article out of moderation, thank you!

<https://community.atlassian.com/t5/Jira-Service-Management-articles/Best-Practices-for-Jira-Service-Management/ba-p/2559324#M3792>


Answers:
author: Jehan Bhathena
body: Hi [@Patricia Modispacher _appanvil_](/t5/user/viewprofilepage/user-id/4715154) ,

I think your article has been published.

?


Tags: cloud

jira-service-management

jira-service-management-cloud
Assistance Request for Bulk User Upload via CSV
Asked by Juan Gomez:

In line with our requirements, we aim to load a substantial number of users into the system and have identified the most efficient method through the utilization of a CSV file. However, when attempting to download the template that is supposed to serve as an example for the file structure, we have encountered a difficulty: we have been unable to download the sample file.

We would greatly appreciate your guidance in understanding the structure we should follow when creating our own CSV file for the bulk upload of users. If there is an alternative link to download the template or if you could provide us with the necessary information regarding the correct arrangement of data in the file, it would be of tremendous help.


Answers:
author: Joseph Chung Yin
body: [@Juan Gomez](/t5/user/viewprofilepage/user-id/5321875) -

Welcome to the community. Here is a previous answer posting in the community using third party add-ons using CSV or via REST APIs. Hope this give you some ideas.

<https://community.atlassian.com/t5/Jira-Service-Management/How-to-Bulk-Create-Organizations-and-Customers-without/qaq-p/2315835>

Also, here is a reference KB article from Atlassian - <https://confluence.atlassian.com/jirakb/how-to-bulk-create-users-in-jira-1129691096.html>

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Stucture needed to allow for Dot notation AQL for Assets
Asked by Johannes Nyberg:

Hi!

My Assets stucture is as follows. Our Camera Assets can have three different locations. Either "Site", "Warehouse" or "Supplier". We therefor have an attribute field for the camares called "Location", this field connects the abstract objecttype "Location" who?s child object types are "Site", "Warehouse" and "Supplier".   

There is however an issue with this. We want to allow users to use the dot annotation search function with AQL. For example, we would like to find all Cameras where the Site has a specific server installed.  

We can only get this feature to work IF the Location attribute for the Camera is directly connected to the "Site"-object and not the parent object "Location".

Is there a way around this? We would like to keep only one field for the cameras where we state the actual location, but it can contain several object types such as "Site", "Warehouse" and "Supplier".   

Thank you!  

![Untitled.png](/t5/image/serverpage/image-id/296811i132A3F410100C322/image-size/large?v=v2&px=999 "Untitled.png")


Answers:
author: Joseph Chung Yin
body: [@Johannes Nyberg](/t5/user/viewprofilepage/user-id/4600706) -

Based on my knowledge, you would need to establish association between your "Camera" object with your other objects (i.e. Sites). In your "Camera" object configuration should contain reference attributes (pulled from your other objects) in each Camera object record.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Johannes Nyberg
body: What this means is that our structure won?t work? You can?t connect the object to a parent object and enable dot notation searches in the child objects?


author: Sal
body: older topic but maybe for someone else. I got it working like this:

objectType = "object type name" AND object having outboundReferences(object having outboundReferences(AQL,referenceName)).

Assumptions of your scheme: Camera -\> Site -\> Server and the reference from site to server is called "installed servers". So in your example:

objectType = "Camera" AND object having outboundReferences(object having outboundReferences(Name = "Servername","installed servers")).


Tags: cloud

jira-service-management

jira-service-management-cloud
Not a Request Participant adding public comments
Asked by Jordan Cohen:

Hi,

One of our agents forwarded an email directly from the custom inbox connected to our Jira service desk. This happened after the emailed request generated a ticket in Jira with a unique key.

The person who received this forwarded email (that didn't include the Jira key in the heading) then replied and their comment appeared in the comments section in the Jira ticket as a Not Request participant.

![Capture.PNG](/t5/image/serverpage/image-id/296808i0971D8F183F5038D/image-size/large?v=v2&px=999 "Capture.PNG")

I have few questions about this:

1. How can this comment appear on the Jira ticket if the original email sent out didn't include the Jira key? (in a different case, the opposite scenario happened and the comment didn't appear on the ticket).

2. Has this comment been posted ad public? (I assume it does as it is showing in the portal). Our settings allow customers to create their own accounts.

3. What can I do to mitigate this? for example, if non-request participants reply, it will appear as an internal comment.

4. Adding request participants manually does not post public replies to them. I stopped using Email this Issue recently. How can I send emailed tickets to a third party?

Thanks,

Jordan


Answers:
author: Joseph Chung Yin
body: [@Jordan Cohen](/t5/user/viewprofilepage/user-id/5237870) -

It is not quite clear on your main question. By default, the notification email will always contain the issue key in the subject line.

Can you provide an example of the actual Jira/JSM notification email from your area for further clarification, so we can better address your asks?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to create single Helpdesk portal with different projects?
Asked by Svetlana Morozova:

Hi!

We have the following task. We need to have 2 separate projects for 1 of our customers (with different request types, workflows and service desk teams).

We'd like to unite these 2 project under 1 Helpdesk portal, and divide the project by separate sections, to make it work like this for the customer:

- Customer opens Helpdesk;

- See only 1 portal for its company;

- Choose this portal, and then see separate sections with separate requests types.

- Choose appropriate section and create a ticket. The ticket will appear in the separate project for the service desk team.

I was able to find sections creation within the project, but couldn't find the option to add several projects to the portal.

Is that possible?


Answers:
author: Joseph Chung Yin
body: [@Svetlana Morozova](/t5/user/viewprofilepage/user-id/5386485) -

Welcome to the community. By default/designed, your site will have just one single Help Center portal, any project created in your site (not restricted) will be displayed in the Help Center portal UI where customers can access all visible project's portals.

Each project will have its owned request type forms.

To hide a project being displayed in the main Help Center portal, one (project admin/site admin) will need to change the "Customer permissions" configuration via "Project settings", and change channel access to Restricted. This essentially provide the ability for the project admin to control who can access the project (i.e. assigns specified users with the Service Desk Customers project role etc..)

![2023-12-14_7-36-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/296833iC8D9ACC076BE70CA/image-size/large?v=v2&px=999 "2023-12-14_7-36-06.png")

When the above configuration is setup, then only the users called out for the project access will see the project listed in the main Help Center portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud