youngmon/atlassian-qna huggingface dataset:
Display a single JIRA issue with a custom date field
Asked by Derek Sheeman:

I am trying to display a single JIRA issue on a maintenance calendar based on a custom date field called "Scheduled Date and Time"

I can see this field at the Project display level, but when I set a JQL to display only one issue (the only way I can ID how to add a single issue to the calendar) the custom field vanishesfrom the Single Date selection.

Aside from setting an event and just pasting a URL to the issue, is there a way to simply add one JIRA issue to a calendar?


Answers:
author: Nic Brough -Adaptavist-
body: Ah, yes, I think you've run into a long-standing "feature" in Jira, whereby a field is only shown in search results if it is valid for ALL the issues that MIGHT be returned by a search.

Have a look at your "scheduled date and time field" in the list of custom fields. I bet it will say "Context: Project:infrastructure and tools". This means a query that does not explicitly say "search project infrastructure and tools", \*might\* get issues from project "fred" (yes, even if you say "and issue = xxx") which will not have the field, so the result kills off ALL the results.  

Frankly, it's a bit of a pain, counterintuitive, and something I've repeatedly asked Atlassian to fix (the search should show the field at all times, but with n/a or something to sho w it's not valid. Not just drop the whole lot silently)


author: Derek Sheeman
body: As it turns out, I get the custom field to show up if I specify the project name in the query.

For example:

"project = "Infrastructure and Tools" AND issue = AUTHINF-12267"

shows "Scheduled Date and Time"

"issue = AUTHINF-12267"

does not.

Certainly strange behavior in my opinion.
Delete past events from Team Calendar
Asked by Michele Milesi:

We have migrated our old confluence calendars to team calendar and we are experiencing poor performance in calendar visualization.

We think that the cause is the high number of events within the calendars.

How we can delete the events older than a month?


Answers:
author: David Hergert _PAYX_
body: Take a look at <https://jira.atlassian.com/browse/TEAMCAL-886> and <https://jira.atlassian.com/browse/TEAMCAL-269>
Can events displayed on a calendar be customized?
Asked by Stephen Hayden:

Events are prefixed with the creator for example. It's a single block of text so can't display:none it, and can't suppress a piece of the description from appearing either.

Thoughts? Is there an option I'm missing somewhere or some other way to affect what is displayed?


Answers:
author: Stephen Hayden
body: That's a little bit helpful I suppose, but not quite what we were looking for. Will send that feedback to the team but looks like this is something that's not available/flexible.


author: jing_hwa_cheok
body: Hi Stephen,

<br />

Event type "Event" do not require you to specify the owner of the event. If you leave the \*Who\* field empty, the username will not be displayed.

![](../../upfiles/sample_3.png)

Please note, this only apply to event type "Event". Event type "leave", "birthday" and "travel" require you to fill the \*Who\* field therefore the username will be displayed.
Adding Jira calendar to Confluence Team calendar
Asked by Karl Roth:

I'm new to Confluence. Running trial OnDemand system. I've set up a team page with a Team Calendar. Now I want to add an existing project's **JIRA calendar** to that. Any directions?

I've been wandering around in the Atlassian web jungle, looking for hints, sometimes believing I'm almost there, but without real luck.


Answers:
author: Karl Roth
body: Thanks Sherif. I figured it out with the event types. Actually I thought my entire Jira calendar could be added. But it's not necessary, it works perfectly well as is. Cool tool!

Since you're there, I commented (and voted) on your [TEAMCAL-1649](https://jira.atlassian.com/browse/TEAMCAL-1649). I really find the 'remove event type' option important. I'v been experimenting with the Team Calendar and have quite a few types involved. Hiding is not enough.

Best


author: Sherif Mansour
body: Work out what is it on your existing project JIRA cleandar you want to display?

Then in Team Calendars in Confluence create a new event of type "JIRA Issues" and then select your project, filter or JQL and tick what fields you want to display (e.g. Issue Date Date, Version Due date etc...).


author: Karl Roth
body: Any help out there?


Tags: calendar

jira
Configure calendar
Asked by Simona Sostar:

Hi,

I am playing with Confluence trial access and want to create a calendar to track project progress, team's leaves, events, etc.

However, I don't see the option to create a calendar, it's only create new space, new page and invite people.

Any hints how to make this option available?


Answers:
author: Simona Sostar
body: Ok, found it. It's a macro which has to be installed.


Tags: calendar
How to add and customise our own event types to Team Calendars?
Asked by Tammy Reid:

We are using team calendars. We need to be able to add additional events not present in the drop down. Can we customize our own events?


Answers:
author: Sherif Mansour
body: Hi Tammy,

We have an open feature request for this here: <https://jira.atlassian.com/browse/TEAMCAL-1643> we do have this in our roadmap. You may want to watch the issue to stay updated.

Our of curiosity, what types of events do you want to add?

comments: author: Tammy Reid
body: Billing events
Team Calendar Event Email Notifications - Who field required?
Asked by Natalie Hobson:

Confluence download version 5.1.5, Team Calendar version 4.0.3.2.

I've searched Atlassian documentation and this forum for an answer, no luck. Here's the deal - people who are watching calendars are only receiving email notifications if the Event created, edited, or deleted has a value in the "Who" field (and it doesn't matter what value, any valid user in the instance). If an Event is created with the "Who" field empty, no notification is sent. If that same Event is edited later and a value is added to the "Who" field, THEN a notification is sent.

Does anyone know why it's working this way? Why does the "Who" field need a value for the email notifications to work?


Answers:
author: Natalie Hobson
body: We were unable to recreate the problem at a later date; nevermind! :)
Can I embed team calendars into an html page (outside Confluence)?
Asked by James Kleinig:

We're managing all our content in Confluence/Team Cals but we're presenting it through a traditional CMS.

Is the only option to delve into the bandana data?


Answers:
author: Bruna Griebeler
body: Hi James,

As far as I know there's no other other but picking the information from the database (Bandana table as you said), or exporting it's content and importing it on another calendar, as explained here: <https://confluence.atlassian.com/display/TEAMCAL/Exporting+Team+Calendars+Content+to+Other+Calendars>

I'll let you know if I find any solution that can provide that though.
How to install the JIRA Calendar Plugin?
Asked by Michele Grimm:

I don't see the JIRA Calendar Plugin in the "Find new add-ons" list when I search for "JIRA Calendar". Is it possible I already have it? We do have these plugins (among others):

* JIRA Macros
* Team Calendars


Answers:
author: Michele Grimm
body: I found it.


Tags: calendar
Team calendars recently upgraded to 500 user license and now user cannot edit entries
Asked by Cian Higgins:

I can't edit my calendar entries! When I referred to the online help, it says the calendar entries are read-only if the licence needs to be upgraded


Answers:
author: Cian Higgins
body: Question resolved


author: Peter Van de Voorde
body: Hi Cian,

Was the Confluence license updated to 500 users?

Did you also update the Team Calendars license? If not that might be the problem.

Best regards,

Peter


author: Cian Higgins
body: Peter,

Thanks for your answer again. I have repasted the license and will check out with the users if we have solved the problem.

Regards,

Cian

comments: author: Cian Higgins
body: Checked the issue on the test system, with a later version of Confluence (5.3) and a later version of team calendars 4.0.5.2, issue is identical. Shut down confluence, did action suggested on link,<https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache>  
Restarted Confluence, checked again.  
Users issue is that they cannot edit the type of event, from say leave to travel and have to delete and recreate the event again. So, may be a feature and not a bug.

Regards,

Cian


author: Cian Higgins
body: Hi Peter,

Thanks for taking the time to answer.

Confluence and Team Calendars have both been updated to 500 users. I am using Confluence 5.1.5 and TC version 4.0.3.1.

Regards,

Cian

comments: author: Peter Van de Voorde
body: Cian,

Can you recheck the team calendars license in the add on management menu?

If needed repaste it and submit it again.

If that doesn't work you might have to clear the plugins cache as described here : <https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache>

Best regards,

Peter
Can't update UPM or install Confluence Team Calendar.
Asked by Stephen Lyons:

I bought a a license for both Confluence and Team Calendar. Confluence installed fine and is running - when I tried to load Team Calendar, I get

"An error occurred while installing the add-on. Refer to the logs for mode information."

I have checked the tomcat logs - but I can't find any errors -

I did notice that the Universal Plugin Manager - was out of date (I am running version 2.13.3) and it tells me 2.14 is available - but I get the same error as above when I try and update.

I did a google search - and triple checked my base URL as suggested (which appears correct) - all to no avail.

Thanks

Steve Lyons


Answers:
author: Roger Mann
body: Same here, and I can't sell this to my company without the Calendar working...


author: Lars M?hlmann
body: nor me on Confluence 5.10.7. It is exactly the same behavior


author: Roger Mann
body: Same here, and I can't sell this to my company without the Calendar working...
Atlassian account issues
Asked by Miguel Costa:

So we currently have an Atlassian account with two organizations, we also have Bitbucket but this isn't listed under products on any of those organizations or account for some reason. Recently I've decided to enable 2FA on my Atlassian account but I've noticed that Bitbucket also had the same setting disabled so I've decided to also enable it just out of curiosity, the result was that now I have to sign in to Bitbucket with my Atlassian account but it ends asking me for two 2FA codes, one for my Atlassian account and the other for Bitbucket itself, can someone explain to me if this is actually correct behavior, I would expect that the Atlassian account would managed all product authentication settings and policies.


Answers:
author: Ang?lica Luz
body: Hello Miguel,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support team and they shared with you that the behavior you are facing is actually expected since the Atlassian 2FA is different from Bitbucket 2FA.

When enabling both is expected that it will be necessary to enter both codes.

There is a feature request suggesting improvements for that:

* [Atlassian Accounts should allow users to bypass Bitbucket 2FA once they have already gone through the Atlassian 2FA.](https://jira.atlassian.com/browse/ID-6822)

I'm sharing these details here in case other community members have the same question.

Kind regards,  
Ang?lica


Tags: account

atlassian-account
Is there a way to delete a project in bitbucket
Asked by Sanat Gupta:

hi i am new to bitbucket and wanted to know is there a way to delete a project in bitbucket


Answers:
author: G subramanyam
body: Hi [@Sanat Gupta](/t5/user/viewprofilepage/user-id/4385547) welcome to the Atlassian community.

In order to delete a project, you first need to delete all the repositories pertaining to that project. Only then you would see the "Delete button".

Here are the related links to refer before you delete the repositories:

*<https://support.atlassian.com/bitbucket-cloud/docs/delete-a-repository/>*

*<https://community.atlassian.com/t5/Bitbucket-questions/How-do-I-delete-a-project-not-just-a-repository-in-BitBucket/qaq-p/901241>*

++*<https://community.atlassian.com/t5/Bitbucket-questions/Cant-delete-Project-that-has-no-Repositories/qaq-p/1535991>*++

Stay safe and stay healthy.

comments: author: Sanat Gupta
body: thank you very much


author: Knut W_
body: [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) I have two projects, both of them are empty (all repositories are deleted). But when I try to delete the project nothing happens (no error, nothing!).

In the Web developer console (Firefox) I see a 403 response:

\`{"type":"error","error":{"message":"Non-empty project deletion forbidden","detail":"Please make sure that the project is empty before deleting it."}}\`

But as already mentioned there's no repo any more :(

What can I do?

P.S.: One of the projects had a few Mercurial repos that I never deleted, but that are now invisible. Nevertheless I should be able to delete a project with all it repos (visible or not) at once.


author: maq malik
body: Yes you can delete it

following step are

1. Log into your **Bitbucket** account.
2. Navigate to **the** repository you want to **delete**.
3. Click **the** repository's settings icon.
4. Choose **Delete** Repository from **the** left-hand navigation. ...
5. (Optional) Enter a URL in **the** Redirect to field. ...
6. Press **Delete** repository.
7. further you can follow it

[refference:](https://stackoverflow.com/questions/6870144/how-do-you-delete-a-fork-on-bitbucket)

<https://stackoverflow.com/questions/6870144/how-do-you-delete-a-fork-on-bitbucket>


author: Sagar
body: HI [@Sanat Gupta](/t5/user/viewprofilepage/user-id/4385547) Welcome to the community.

You can follow the below documents to delete the projects in bitbucke.

<https://support.atlassian.com/bitbucket-cloud/docs/group-repositories-into-projects/>

<https://community.atlassian.com/t5/Bitbucket-questions/How-do-I-delete-a-project-not-just-a-repository-in-BitBucket/qaq-p/901241>

Let me know how it goes.


Tags: delete

new-to-jira

project
Change of Org/ownership
Asked by Dave Schoofs:

I have 2 user accounts set as Admins on our Jira Cloud, Confluence, and Service Desk, the one assigned as Org \& Site Admin is leaving the company, and I need to transfer the Org role to the other user - how can I do this?

Thank you for your assistance


Answers:
author: Hana Ku?erov?
body: Hi [@Dave Schoofs](/t5/user/viewprofilepage/user-id/2876516) ,

first of all - if you want to do such a thing, you need to be an org admin. If you're not, you need to ask another org admin to do it.

In general you need to log in to admin section, navigate Settings \> Administrators and add/remove the user. See [here](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/) for more info, section **Make a user an organization admin**


Tags: account
Unable to access my Confluence wiki space - Access revoked
Asked by Rohith Ramesh:

Hi Team,

I'm getting an access revoked error message when I try to access the below mentioned link using my account (rohith.ramesh@directlinegroup.co.uk). Could you please look into it and resolve my issue as soon as possible ?

**Link:** <https://directline.atlassian.net/wiki/spaces/TTEENSENAPUISHSE/pages/3241476394/UIS+DTV+Migration>

**Error:**   
directline.atlassian.net  
Your access has been revoked  
Looks like your administrator has marked your account as inactive. Contact your administrator to solve this issue.

Kindly reach out to me through my mail address 'rohith.ramesh@directlinegroup.co.uk' for any updates/queries.

Thanks \& Regards,  
Rohith Ramesh


Answers:
author: Vero Rivas
body: Hi [@Rohith Ramesh](/t5/user/viewprofilepage/user-id/4376162)

The message is quite clear, the administrator has revoked your permission

Were you the administrator ?, If not, you should talk to him to tell you why he has revoked your permission and activate it again

Cheers

comments: author: Rohith Ramesh
body: Thank you for your reply [@Vero Rivas](/t5/user/viewprofilepage/user-id/3912760)

No, I'm not the administrator. And, I don't seem to know my administrator for my account. That's the reason why raised the question here.

Can you please tell me who my admin is or how I can reach my admin and are there any links to inform him/her directly ?


Tags: account
Why is Atlassian refusing to log me in on Chrome?
Asked by Glennis McGregor:

Suddenly after months of logging in fine, I can no longer log in with Chrome. I have to use Firefox.

There's not a log of plugins installed. The only recent plugin I installed is a resize window which I've turned off.

"We couldn't log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."


Answers:
author: Gonchik Tsymzhitov
body: Hi [@Glennis McGregor](/t5/user/viewprofilepage/user-id/4372310) ,

can you reproduce it in private (incognito) mode?

if not, please ,clean your cache.

comments: author: Matthias Gaiser _K15t_
body: Here's also the [link to the docs](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en) how to clear the cache.


author: Glennis McGregor
body: Thank you Gonchik, this solution worked.


author: Rrrr
body: So much time wasted by all searching for a solution.

Please [vote](https://jira.atlassian.com/browse/BCLOUD-22664) to have them provide a better error message:

<https://jira.atlassian.com/browse/BCLOUD-22664>


author: himanshupadia
body: Hi, I am also facing the same problem, in chrome and firefox both with normal and incognito windows. Clear cache and cookie in both browsers then also unable to login.

The strange thing is the same credentials working in fine community.

Please help me.


author: Mallory Keller
body: Hi, I have the same problem. I am getting the same issue in an incognito window, and I cleared my cache, and still have the same issue.


Tags: account

feedback-forum
How can I delete my Atlassian account?
Asked by froute NA:

Hello,  

I'm trying to delete my Atlassian account.  

<br />

When I try to delete the account at <https://id.atlassian.com/manage-profile/account-preferences> -\> Delete your account -\> Delete account, I get the following message:  

\`\`\`  
You can't delete your account  

Your account can't be deleted because:  

This account is related to active accounts that are set to AUTO-RENEW.  
This account is the primary billing contact for one or more products.  
This account is a technical contact for one or more products.  
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.  
Read our support documentation for more help and instructions: <https://confluence.atlassian.com/x/pTgoPQ>  
\`\`\`  

A few community threads suggested going to <https://my.atlassian.com/product> and cancelling my products, but I don't see anywhere I can do that on that page.  
My e-mail address is the sole contact for both Technical Contacts as well as Billing Contacts. I do not see a way to remove my e-mail from those fields.  
I have archived the product, but I still get the above message when trying to delete the account.  

I have never paid for any subscription at Bitbucket or Atlassian. I am also not managing anything, as <https://admin.atlassian.com/> lands me on a page that asks me to create an organization.  

So how do I delete my Atlassian account? Thanks in advance.  

FR


Answers:
author: Nic Brough -Adaptavist-
body: You say "My e-mail address is the sole contact for both Technical Contacts as well as Billing Contacts. I do not see a way to remove my e-mail from those fields"

That's the problem. You either need to shut down those products, or hand them off to someone else who will continue to look after them.


author: Gonchik Tsymzhitov
body: Hi [@froute NA](/t5/user/viewprofilepage/user-id/4371504) ,

You can raise ticket getsupport.atlassian.com .

Then add info if it's related some GDPR activity.


Tags: account

delete
Not receiving verification emails
Asked by rollie villaflor:

I'm having problems logging in to my account. It asks for a verification email but I do not receive them. I already added Atlassian IP addresses to my company GMail whitelist but still do not receive the verification email. What other things can be done to resolve this?


Answers:
author: Daniel Eads
body: Hi [@rollie villaflor](/t5/user/viewprofilepage/user-id/4366764) , welcome to the Community!

I've checked our mail delivery service using the email address listed in the ticket you previously opened with the billing \& licensing team. There was a pause on delivery to that email address, as your company's mail server had previously returned this error:

```
error dialing remote address: dial tcp i/o timeout
```

I've cleared the pause on delivery from our mail service, so the verification codes should attempt to be delivered again. I would just suggest double-checking that the email address can receive messages from other services before trying to sign in again, as the pause will need to be cleared again if there are further errors from the receiving mail server.

Cheers,  
Daniel \| Atlassian Support


author: Ricardo Cerceau
body: Hi Rollie.

Did you try managing directly in administration page?


Tags: account
Cannot log in to atlassian page or get the recovery link/email
Asked by Stephanie Rohdin:

Hi,

I am the technical contact for our instances in jira confluence bitbucket..

today i could not log in to my Atlassian page and neither get the recovery email with the reset passwd sent to me (not getting any email).

I think this is because of the account being saved to my old email-adress. \<*old email address removed by Atlassian Staff*\>

I now have \<*new email address removed by Atlassian Staff*\>.

Please help me asap so i can reach our license-key?s.

/Stephanie


Answers:
author: Daniel Eads
body: Hi [@Stephanie Rohdin](/t5/user/viewprofilepage/user-id/4059198) ,

The previous email address you've mentioned is currently not delivering mail from our mail service, as your organization's mail server returned an error recently (550: 550 #5.1.0 Address rejected). I've cleared out the pause our mail delivery service implements when we get these errors. This type of thing is common when employees leave a company and their Atlassian accounts haven't been deactivated event though their email addresses have. In your case, it appears like the previous email address isn't valid on your company's mail server anymore.

I would suggest working with your IT department to alias that address to your new email address, or at the very least - temporarily re-enabling it so that you can get the password reset email and get back into the Atlassian account. Trying a password reset on the Atlassian account with your previous email address should trigger a reset email now, but only if the mailbox is re-enabled at this point. If that address can't receive email, we'll need to clear out the pause on the Atlassian side again.

Once you're in, there are two things you can do going forward.

1. On your old account, add your *new* Atlassian account as a contact for all the licenses you have at <https://my.atlassian.com>
2. You can change the email address of the previous account at <https://id.atlassian.com/manage-profile/email> - while we can't *merge* separate Atlassian accounts, you can change the email address to something that will work going forward even if the previous address is closed out. Gmail for example allows you to use "you+alias" as the email address and still deliver it (example: yourname+oldaccount@company.com), and Atlassian ID treats the accounts as separate.

Let me know if you need further assistance!

Cheers,  
Daniel \| Atlassian Support

comments: author: Stephanie Rohdin
body: Hi, was just able to log in.

Thanks for your reply.

/Stephanie


Tags: account