youngmon/atlassian-qna huggingface dataset:
Delivery and Mapping of fields
Asked by Ken Young:

In looking at the Delivery feature. Are there plans to allowing the mapping/transferring of Idea metadata/field date to the delivery Epic/Story? As Product Management plans major initiatives, having that information (release name, target dates, etc.) passed/sync'd would reduce the time needed to keep information up to date. Optionally I am sure this could be handled via automation, as long as the "delivery" event can be trapped.

Thx


Answers:
author: Tanguy Crusson
body: Hi [@Ken Young](/t5/user/viewprofilepage/user-id/4596309) , we are currently looking into the best way to improve the transition between discovery and delivery. Would you be open to chat about this - so we can understand your process? If so could you please book some time here?

<https://calendly.com/tcrusson/30min-1>

My availability is limited next week, but you should find more time the week after that.

This goes for everyone who would like to help us design this. Thanks!

comments: author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) can you report back here what you found/learned?


author: Katie Vancs
body: Hello,

Just wondering if there has been any progress on this? It would be very helpful for our team to be able to map the metadata in discovery to specific fields on the delivery ticket.


author: Tony Urso
body: Hey there,

Wondering if there's any follow up info on this? We require component in order to create issues. Without the ability to map fields between the tools or even specify required field values we cannot push issues from a discovery project to a software delivery project.

Hoping there's a clever way around this (or something planned) beyond linking back to product discovery after creating in a software project!

comments: author: Tanguy Crusson
body: [@Tony Urso](/t5/user/viewprofilepage/user-id/4029126) we have someone working on improving the creation of Jira Software issues from Jira Product Discovery ideas at the moment - the first step there is: if we can't create the issue because there are required fields, it will open the Jira issue creation popup and pre-fill the summary (to let you do it in place).

Field mapping is not in the works yet - there are a few things that need to happen before that. HOWEVER, you could create automation rules (project settings \> automation) to automatically fill some fields after the issue's created, if that helps.


author: Omar Basyouni
body: hey , is there is any updates regarding this feature , because right now we still don't have this feature and we cant change project custom fields to be global fields to use in multiple project
Adding shared field to Product Discovery list
Asked by Seth Mason:

We've got a number of Software projects that use a common field. How can I add this field to a Product Discovery list? I'm the project admin for my Product Discovery project. For example, I have other projects that use a common "customers" field, in which I tag all customers that are related to the ticket. However, I cannot seem to add this "customers" field to my Product Discovery project.


Answers:
author: Hanna
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)  

Let me clarify your question. Do you want to use the same field across Jira Software and Product discovery or between Jira Product Discovery projects?

Even though we currently don't support a possibility to cross-use fields in Jira Software - Jira Product Discovery projects and between Product Discovery projects, we see a need for it and have it in our roadmap.

Any details on your use case will help us make a better product, feel free to share more with us ?

Cheers!  
Hanna

comments: author: Seth Mason
body: Hanna,

Thank you for getting back to me so quickly. Our use-case is to have a Product Discovery project which is for PMs and then the "ideas" map to engineering epics that reside in JIRA software projects.

In JIRA software we have project templates that, for example, have a common field "customers" and it provides consistency for any JIRA software project that is using that field. For example, we may have 5 JIRA software projects that all use this field. I'd like to be able to use that exact same field now in a Product Discovery project so that I'm not populating it from scratch. Even better would be if a JIRA software epic could inherit the "customers" field from the parent Product Discovery idea.


author: Hanna
body: Hey [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)  

Thank you for providing this context! I captured it in our roadmap item for Jira Software and Jira Product discovery integration.  
We'll announce in the community when we'll have updates on this.  

Best,   
Hanna
Error Creating Priority field
Asked by Seth Mason:

I'm trying to create a basic "Priority" field (e.g., P0, P1, P2, P3 or Low/Med/High etc), but when I go to create the field, I get an error that the name exists. If I search through the list of existing fields I don't see "Priority". Any suggestions on how to create this field? I'd rather not have to use a different name.


Answers:
author: Nigel Budd _CV_
body: Hey Seth,

Priority is a system field (one that comes with Jira) I would advise against creating another field of the same name anyway as it will cause confusion. I know you didn't want to, but you might have to create another field.

Priorities names in Jira can be changed, so you could rename Critical to P0, High to P1, however be VERY careful as these names are global so you could affect lots of projects, filters, so take care if you do this.

comments: author: Seth Mason
body: [@Nigel Budd _CV_](/t5/user/viewprofilepage/user-id/744261) How do I add the system Priority field to my list/board? As I mentioned below I don't see it listed as an option (even looking through the list of the "additional 27 fields" that I can pick from).


author: Nigel Budd _CV_
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) ,

sorry for delay in replying, been a week!

I just created my own field, I called mine "Product Priority", and gave it some options.

Taking a step back, priority is a confusing concept for Product management, most stakeholders want something straight away....don't they? :-)

The use of Weighted Scores are supposed to get away from a priority discussion, and replaces urgency/priority with what are the highest value things we can deliver that align to our business goals the quickest.

Hope that helps?


author: Curt Holley
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) you can create a field and configure it how you want, you just can't call it Priority. As [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) says, Priority is a reserved (System) field that isn't available for Product Discovery (Team managed) projects.

Some suggestions for alternate words, here: [PRIORITY Synonyms: 21 Synonyms \& Antonyms for PRIORITY \| Thesaurus.com](https://www.thesaurus.com/browse/priority)


author: Tanguy Crusson
body: Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) , as Nigel says this is a name that's reserved by Jira, unfortunately you'll need to use a different one.

However fields you create in this project are local to the project only and shouldn't impact anything in other projects (under the hood, that's because discovery projects are Team-Managed projects).

comments: author: Seth Mason
body: [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) How do I add the system Priority field? I cannot find it anywhere in my project.


author: Tanguy Crusson
body: [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) you cannot. It's a name reserved by the system, hence why you cannot use it, but not a field available in this project.
New Company - May Product Discovery be activated?
Asked by Erin Mihalik:

Hi! I was previously at another company and was one of the original users on Jira Product Discovery. I was pretty active here as well in reporting and asking questions.

I have since switched companies and was wondering if we could have it activated at the new company. They are using Jira Software Premium.

My email address at that company is emihalik@spoton.com

Thanks!


Answers:
author: Chris Hall
body: Hi [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833)! You can sign up for a new instance using this link: <https://www.atlassian.com/try/cloud/signup?bundle=jira-product-discovery>. Please let me know if I can help with anything else!


author: Tanguy Crusson
body: Congratulations on the new job [@Erin Mihalik](/t5/user/viewprofilepage/user-id/4743833) It's so awesome that you decided to take us with you on your new job :) Thank you for the vote of confidence!
Search, filter and sort Insights
Asked by nwatson:

Today I was collecting various insights and adding them to Ideas in our Product Discovery project.

There was one particular idea where I was adding quite a number of insights, and realised that I couldn't search, filter or sort these insights to add details to the Idea description.

I believe it would be helpful to filter, sort and search for insights at a

- System/Org level

- Project level

- Idea/Ticket/Issue level

Apologies if there's a workaround or process in place to do this, in which case it'd be great to have a video tutorial or a more obvious method to do this activity :)

Thanks!


Answers:
author: Tanguy Crusson
body: Thank you for the feedback [@nwatson](/t5/user/viewprofilepage/user-id/4512264) , you are right the support for insights today is within an idea only, and without search or filter. It's definitely something we plan to improve at some point though. How many insights do you have on this idea, and what type of insights are they?

comments: author: nwatson
body: Awesome! I've seen mention of a roadmap in other conversations/questions, is there a link available to the Beta group, or is this just referencing your team's internal roadmap?

My quantity of linked insights is by no means large at this stage, but I can see it growing as I convince the team to start adopting Product Discovery into our workflow! I was looking at an Idea with 6 insights, but looking for a very specific insight. So what I thought to be a quick scan or search turned into reading 6 posts.

My workaround currently is to just Commmand+F if I know what I'm looking for ?

For context, I'm the Product Design Lead and have had a few stints as a BA, PM and Scrum Master. So I am helping my product team mature in their PMing while I'm still designing and researching, hence why I foresee insights being a big deal for our team (if I get my way!). No more of this gut-feeling, I know better than our customers business ?


Tags: filter

insight

search

sort
How are you tracking incoming (internal) feature requests?
Asked by Seth Mason:

Are you tracking them with JSM or directly in Product Discovery? How are you organizing Product Discovery?


Answers:
author: Tanguy Crusson
body: Hi Seth,

Great question. We put something in the FAQ for this:

*** ** * ** ***

#### How can we use Jira Product Discovery to collect feedback from customers/users and other teams (support, sales, customer success, marketing)? {#toc-hId--483567151}

In this first version of Jira Product Discovery, we've focused on some the jobs that help a PM do their job: prioritizing ideas and opportunities, creating and sharing roadmaps that stay up to date, and capturing feedback from a bunch of different places (interview notes in Confluence/Google Docs, conversations in Slack/Teams). But for now we assume the PMs have existing channels they use to receive feedback, and we help them send this feedback to ideas in Jira Product Discovery.

We have only partially tackled the job of creating a direct feedback channel between customers/users or other internal teams (sales/support/customer success/marketing) with the product team. We have plans to do more there, but for now these are the options that you can use to do that with the product today:

1. [Set up a Jira Service Management queue](https://www.loom.com/share/45f1cdd114ce4f9393d9272bd5053189?sharedAppSource=personal_library) to receive feedback from customers and internal teams

2. [Set up a dedicated Slack channel #product-feedback](https://www.loom.com/share/78c4afe2d3dc41799b1ff3236b1507a2?sharedAppSource=personal_library) to receive feedback from internal teams (also works with Teams)

3. [Share views with other teams](https://www.loom.com/share/f1864ae0d9674c9995695e9d45f3c328) and gather their feedback using fields and votes to receive feedback from internal teams


author: Nate Dame
body: Philosophically, "tickets" shouldn't be feature requests! Those are two different use cases, and it's dangerous doing what users ask for directly anyway, you know? :)

Here's an internal page we have on that topic, if you're interested.

<https://proresults.atlassian.net/wiki/external/2184413270/NjVkYjRmNzI3OTNhNGY2NGJiOTI2OWNiZjIyYzk0MzU?atlOrigin=eyJpIjoiYTNjNDFmNDA3ZTQ3NGQ0MjkwODJmOTUyODI3MWEyODEiLCJwIjoiYyJ9>

We use JSM internally and externally, and ramping up Discovery separately for *feature* prioritization.

comments: author: Nate Dame
body: Yikes, rereading your ask and I think my comment was a bit off topic......!


Tags: jira-product-discovery

product-management
Is there an issue with Product Discovery projects currently?
Asked by Curt Holley:

as we cannot access ours.  
Getting the below message. Project is still visible in the list of projects and if I try and go to the settings, i can see them briefly before it crashes and give this error. Going in to the front-end, it crashes immediately.

![pdd.png](/t5/image/serverpage/image-id/181247i9831F156B69EEF38/image-size/large?v=v2&px=999 "pdd.png")

**Note:**We can still get to the data via JQL (which is reassuring), so looks like it is a UI only issue.

Regards

Curt


Answers:
author: Tanguy Crusson
body: Okay [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) [@Ana Duran](/t5/user/viewprofilepage/user-id/4391141) I can confirm this impacted 6 customers and is now fixed. It's the first time we get an incident of this kind, only impacting a small subset of the customer base, so it caught us off guard - hence why it lasted so long.

Next step: we're looking into changing our alerting to be able to catch things like this much earlier.


author: Tanguy Crusson
body: [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) we reverted changes made recently and your project should now work. Can you please let us know if that's not the case?

comments: author: Curt Holley
body: Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Yes!!! all working again now.


author: Tanguy Crusson
body: Hi [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) we are looking into it and will keep you updated


author: Ana Duran
body: I saw this issue as well. I refreshed the page and it worked.

comments: author: Curt Holley
body: Thanks [@Ana Duran](/t5/user/viewprofilepage/user-id/4391141) but sadly that is not working for us.


Tags: jira-product-discovery
Chrome plugin with gDocs
Asked by Seth Mason:

With the Chrome-plugin, when highlighting text in a gDoc and then right clicking on it, the highlighted text is not added to the issue. Only the link to the gDoc is.


Answers:
author: Sarah Stenhouse
body: Hey [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463)

Thanks for getting in touch. Unfortunately, the chrome extension has stopped working in Google Docs due to the recent Google API changes. We are looking to restore this functionality and will post an update in the community in due course.

Thanks,

Sarah

comments: author: Nate Dame
body: Well that's no good! OK thanks!


author: Jake Holman
body: Almost 6 months later, are there any updates?


author: Sue Wilkinson
body: Almost 10 months later, any update? This is a fairly critical feature for me.


author: Nate Dame
body: Same! The plugin can't seem to pick up the highlighted text within the gdoc no matter how I try to grab it with the plugin.


Tags: chrome
Slack Integration
Asked by Seth Mason:

Is it possible to have the text from a slack message be added to an Product Discovery issue instead of a link?


Answers:
author: Sarah Stenhouse
body: Hey [@Seth](/t5/user/viewprofilepage/user-id/781473) [@Thomas FELTRIN](/t5/user/viewprofilepage/user-id/4533372)

Thanks for getting in touch.

If you try the following you should see the slack message copy rather than just a link:

* Open a slack channel
* Right of a message, click on "..." \> Copy Link
* Open an idea in Jira Product Discovery
* In the "Insights" section, click on "Create an insight"
* Paste the link in the "Attach a link" input
* The system will ask you to authenticate

After they've authenticated things should work just fine!

Please let me know if you need any more help.

Thanks,

Sarah

comments: author: Seth Mason
body: TY.


author: Tanguy Crusson
body: Thank you for posting this [@Seth Mason](/t5/user/viewprofilepage/user-id/4731463) [@Thomas FELTRIN](/t5/user/viewprofilepage/user-id/4533372) ! When investigating your issue we discovered that the slack app wasn't prompting you to authenticate from Jira Product Discovery to see more details about the link. We're fixing that to prevent this type of confusion in the future! And in the meantime, the workaround that Sarah posted above should help anyone who's wondering why they only see a link to a Slack message in insights.

Please note that it's only going to work for new insights you create from Slack, unfortunately not for the ones you've created before authenticating.

comments: author: Thomas FELTRIN
body: hello, I've got a "Lien restreint, essayer un autre compte" message.

Does the problem come from slack or jira ?

Can't seem to solve it by authorizing Atlassian Smart Links to Slack.

Thx


author: Tanguy Crusson
body: [@Thomas FELTRIN](/t5/user/viewprofilepage/user-id/4533372) I checked with the team and this usually happens if you are authenticated with a Slack workspace with Smart Links but trying to view a link from a Slack message that comes from a different Slack workspace.

Could that be the case for you?

The best place to verify that is <https://id.atlassian.com/manage-profile/apps>, and revoke "Slack" in "Atlassian third party account access" - then try pasting a link to a Slack message in an insight to trigger authentication.

Another potential problem is if your Slack workspace is free and you've already installed 10 apps.


author: Thomas FELTRIN
body: I tried to revoke the slack et re-authenticate but the same problem occurs.

We have a Pro slack workspace but it's only a free-trial period so I'm going to check if going to Pro will solve the issue.

I'll keep you posted, thanks


author: Thomas FELTRIN
body: I am 100% with you

Plus. When creating a new issue, it would be great to be able to add an insight instead of a description


Tags: slack
Rearrange columns in table view
Asked by Colin Matthews:

Hey everyone!

Is it possible to rearrange columns in a table view (eg. impact assessment). I havent been able to find any context menus and drag-n-drop doesnt seem to work.

Currently using Firefox.

Thanks!


Answers:
author: Antonio Valle _G2_
body: Hello!

Yes, you can rearrange the columns by dragging up \& down the fields in the field selector window clicking on the 6 dots that are left to the icon

![fields.png](/t5/image/serverpage/image-id/178729i3E7F11916285ADDE/image-size/large?v=v2&px=999 "fields.png")

comments: author: Tanguy Crusson
body: Thank you [@Antonio Valle _G2_](/t5/user/viewprofilepage/user-id/521256) !

Yep, that's the workaround for now - we're actually working on a new list component which makes that possible via drag\&drop, and enables a whole lot of other use cases (fixed header row and column, group by a field in a list, etc.)
Create Initative
Asked by Ken Young:

QQ: In the Delivery Screen, there is the "Create Epic" option that allows you to create epics, stories or tasks. Can/Will this be extensible to allow for creating other issue types (i.e. like Create Initiative) to help bridge the planning process with tools like advanced roadmaps?

We are currently using Aha! for some planning purposes, but a limitation for us with that tool is that it only syncs with Jira at the epic and story level. We work around it, but having the capability to add the additional initiative layer above would provide a natural split for when we assign stories to different teams (i.e. story per team) for larger projects.

Thx


Answers:
author: Ken Young
body: We do have advanced roadmaps, but I hadn't selected a project that had initiative configured (my bad) . Once I do, it works.

I noticed from the roadmap for Product Discover that Hierarchy's are coming in the future, so it will be exciting to see how we can get our Product Manager's integrated into product discovery to clean up on product mgmt process. Will wait on the announcement of that feature being added


author: Curt Holley
body: Hi Ken

Do you have Advanced Roadmaps currently? As you can create the higher 'Initiative' level from the Delivery screen if you do.

See below example. *Note: we call them SAFe Epics, not Initiatives*

*![pdd.png](/t5/image/serverpage/image-id/177475i55B3B1B3A5C2CEDC/image-size/large?v=v2&px=999 "pdd.png")*
What is product discovery?
Asked by David:

All I can find on this is marketing language. Are there any resources available to explain what this is and how it works?


Answers:
author: Tanguy Crusson
body: Hi [@David](/t5/user/viewprofilepage/user-id/3682781) , it's basically a process used by product teams to assess opportunities and validate them with learnings - continuously, testing early and often (vs committing to ideas without data, shipping the wrong thing, and losing a whole bunch of time and money in the process). Think about it as bringing agile to product management, instead of the waterfall-style agile you can come across where product managers and designers design a solution in isolation, then send it to a dev team to implement (and the dev team uses SCRUM or Kanban to do so), only to realize that the solution isn't seen as valuable or usable by end users - something which could have been tested earlier with interviews and a prototype.

We haven't yet published our "ways of working" to explain how we recommend teams do product discovery (it's part of what we're teasing out in the beta too!), but in the meantime I recommend the following blogs from Marty Cagan, svpg.com, to get an intro to product discovery:

<https://svpg.com/discovery-vs-delivery/>

<https://svpg.com/four-big-risks/>

<https://svpg.com/continuous-discovery/>

<https://svpg.com/managing-commitments-in-an-agile-team/>