youngmon/atlassian-qna huggingface dataset:
Code per Mail obwohl ich mich ?ber google einlogge
Asked by Christina:

Hallo :)

Ich logge mich ?ber google ein und die zus?tzliche Authentifizierung ist deaktiviert. Trotzdem erhalte ich st?ndig eine Mail mit einem Code, um mich einloggen zu k?nnen.

Was kann ich tun?

LG

Christina


Answers:
author: Fabienne Gerhard
body: Hallo Christina, willkommen in der wunderbaren Community.

Handelt es sich m?glicherweise um einen managed Account - sprich l?uft der Account ?ber deine Firma? Bzw. wo hast du die 2-Faktor Authentifizierung ausgeschaltet?

In [diesem Artikel](https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/) ?ber die 2-Faktor Authentifizierung steht nochmal beschrieben wie man den ausschalten kann (im Atlassian Account) bzw. wie es auch sein kann, dass man die eben nicht ausschalten kann wenn es sich um einen managed Account handelt.

Ich hoffe ich konnte dir helfen. Ansonsten gerne nochmal Fragen. Alles Gute!

Fabienne

comments: author: Christina
body: Hallo Fabienne,

danke f?r deine Antwort. Ich habe ein normales Konto for free. Die doppelte Authentifizierung ist deaktiviert. Ich logge mich ?ber google ein und habe kein Passwort.

Ich logge mich haupts?chlich ?ber den PC ein und muss dann erst umst?ndlich den code aus der Mail abrufen. Ist nat?rlich bl?d, wenn man von unterwegs auf Trello zugreifen will, da ich meine Mails nur auf dem PC abrufe.

Ein Passwort habe ich nicht, sondern ich gehe nur ?ber google.

Leider hat mir das erst mal nicht geholfen. Da habe ich schon geschaut.

LG

Christina


author: Fabienne Gerhard
body: Hallo Christina,

hmm das ist mir wirklich ein R?tsel wie das sein kann. Tut mir leid, dass ich dir da nicht weiter helfen konnte. Wenn ich etwas herausgefunden habe, schreibe ich es hierhin.

LG Fabienne
Slack notifications for cards attached to?
Asked by Blair O_Brien:

I have been able to connect Slack and Trello and the notifications are working in Slack. What I would like to be able to do of only have Trello send or Slack to receive notifications to cards that I am attached to.

Currently the Board has the Slack Power-Up and I am getting notifications for anything and everything that happens on the board. I want to fine tune these alerts to only send me a notification that is relative to me (a card that i'm a member for or a '@' comment on a card.)

Is this possible/available?


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Blair O_Brien](/t5/user/viewprofilepage/user-id/4393427) ?

Welcome to the Community! This issue has been a topic on the Community for several years luckily as of 2020 you can tune your notifications a little more, what I'm unsure of is whether it will be to the requirements you're looking for but let's find out shall we ?

If you head to this Trello page it walks you through how to make changes to your notifications and to what extent \>\> <https://help.trello.com/article/1049-slack-app>

I hope this helps but if you have any other questions just ask away!

All the best,

Laura


author: Dan Ivory
body: Hey [@Blair O_Brien](/t5/user/viewprofilepage/user-id/4393427)

I'm currently working on a tutorial video for this (for [here -](https://www.youtube.com/channel/UCrqmyoEdH8mMHIIpbEAxTFA) maybe subscribe if you want to be updated when it's released), but it won't be ready for a week or so. If you can wait then great, but if not, these Butler commands might help :)

1. When you're added as a member to a card

2. When someone tags you in a comment

3. When someone mentions your name in the card's description

![image (6).png](https://community.atlassian.com/t5/image/serverpage/image-id/143466iAB04251C5ED816B2/image-size/large?v=v2&px=999 "image (6).png")

This is the output in Slack. but it can be customised however you like really!

![image (7).png](https://community.atlassian.com/t5/image/serverpage/image-id/143467iDA70822B21BB1988/image-size/large?v=v2&px=999 "image (7).png")

Hope that helps in some way!

Dan


Tags: notification

slack
Deseo comprar Business Class
Asked by SILVIO:

hola,

1. me indica por favor si con esta compra tienen acceso las 100 personas de mi equipo o cuantas?

2. si agrego una persona como invitado a mi tablero y es de la versi?n free podr? ver todo lo que tengo configurado en mis tarjetas al permitirle ser un miembro?

3. cuantos miembros de la versi?n free puedo agregar a una tarjeta de las m?as?

4. Existe alg?n plan de pago vitalicio?

5. cuales son las limitaciones de las personas de mi equipo cuando les comparto mis tableros y ellos tienen el plan free?

Gracias?


Answers:
author: Vero Rivas
body: Hola [@SILVIO](/t5/user/viewprofilepage/user-id/4393074)

?chale un vistazo a estos posts, que seguro aclaran todas tus dudas

<https://help.trello.com/article/831-trello-business-class-vs-trello-gold>

<https://help.trello.com/article/710-setting-up-your-business-class-team>

<https://help.trello.com/article/714-business-class-user-guide>

Un saludo
How do we find out what Trello boards are in use by managed accounts in our domain?
Asked by Danielle Green:

My organisation is currently on the free Trello plan. Many boards have been created by users with managed accounts (ie those using the company domain email addresses). How do I find out how many boards are in use? I have access to admin.atlassian and can see the list of users and last active dates, but don't know how to find out what boards are in existence, and what workspaces they're in.

We are considering going onto a paid Business Class plan, but won't be able to build a business case for spending the budget until we know how much Trello is being used. And we'd like to consolidate these boards into a smaller number of workspace.

Another question: re boards all being migrated to workspaces automatically?


Answers:
author: Cody C.
body: This type of management is a feature on our Enterprise plan. With Enterprise, you could see the non-Enterprise workspaces from users managed by your Atlassian Org, and add those workspaces to your Enterprise in order to better control that content: <https://trello.com/en-US/enterprise>

We're working on migrating all boards into Workspaces - right now there will be a configuration tool available as you migrate your boards which will give you a bit more choice on how they are organized. At some point in the future, those boards will be migrated automatically as well!

comments: author: Danielle Green
body: Thank you for the answer! Is this functionality also available on the Business Plan in Trello?


Tags: administration

cloud-migration

migration
Can my users email the 'in box' to get my help?
Asked by Denise Robinson:

I work as a customer support analyst. I have people contacting me all day with requests. I turn those emails into cards and place those cards in either "working on" or "resolved". Is there functionality within Trello that will allow my users to email the inbox for Trello and then I can take their question and move it to "working on" category?


Answers:
author: ?i?dem B?y?ka?ik
body: Hello Denise!  

You can add the Hipporello Power-up to your Trello board and define email-to-board address(es) to receive emails straight to your Trello board. The [Hipporello Service Desk](https://trello.com/power-ups/5dd670e21b2a8973687ca15a) also allows you to communicate with the emailing customers from inside the Trello card, which means you don't need to hop between email and Trello. Although it is pretty easy to use, you can also check out our [blog](https://www.hipporello.com/blog/) to learn more.  

Hipporello is a bonus power-up now and that means it doesn't count against the Power-up limit when you enable it.  

Hope that helps!


author: Dan Ivory
body: Hey [@Denise Robinson](/t5/user/viewprofilepage/user-id/4392896)

This video might help. You can set up a Trello board email address that they could email and it will automatically create Trello cards on your board.

Either you give them access to that email address directly or you can forward emails you receive to your Trello board yourself (as shown in the video).

[https://www.youtube.com/watch?v=qD0XcumpGB8](https://www.youtube.com/watch?v=qD0XcumpGB8?)

Let me know if you have questions.

Dan
Are there Dashboards available?
Asked by Denise Robinson:

I am using Trello exclusively as a customer support ticketing system. I find it quite compatable to my needs. The one additional thing I would like is a dashboard that shows me how many tickets are open, # tickets Closed and average time from open to close. Any suggestions?


Answers:
author: Sami Linnanvuo _Screenful_
body: Hi [@Denise Robinson](/t5/user/viewprofilepage/user-id/4392896)   

The [Dashboards by Screenful](https://screenful.com/trello/dashboards-for-trello) Power-Up can report all that out-of-the-box. In addition to basic stats for open/created/completed cards, you can also track average timings per individual board column or any subset of columns, and see how long each individual card spends on those states. Here's an example chart:

![Time in state.png](https://community.atlassian.com/t5/image/serverpage/image-id/146402i9B00D92B45945AE7/image-size/large?v=v2&px=999 "Time in state.png")You can send a private message to book a slot for a demo.


author: Bugra Cil
body: Hello [@Denise Robinson](/t5/user/viewprofilepage/user-id/4392896) ,  

We are Hipporello, a service desk Power-up for Trello. We provide your user portal, where users can submit their requests, feedback, and questions. You will get these as tickets on your Trello board as Trello cards, where you can reply their queries from. [Check how it works here](https://www.hipporello.com/blog/service-desk-trello-power-up/?utm_source=community).  

We also offer a dashboard that includes statistics. Although we do not have mean time to close yet, we would definitely consider this for our next update. We are free, you can start using [Hipporello](https://trello.com/power-ups/5dd670e21b2a8973687ca15a/hipporello "Hipporello"), and enjoy a better customer support experience. Hope this helps, regards.


author: Felix
body: This might help: <https://help.trello.com/article/1249-dashboard-view>

There's also a bunch of Power Ups like [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/blue-cat-reports) and [others](https://trello.com/power-ups/category/analytics-reporting), if you need something with more options.
why trello decices to close boards without our approval?
Asked by STARTUPTANK:

I found multiple boards to be closed without our approval or permission. I find that unprofessional and disruptive. Unless we close the boards they should be left alone!


Answers:
author: STARTUPTANK
body: we had a trial and i was told by the trello support team that the board that where created during that trial wont be closed that was true for months. why the change?


author: Felix
body: The only time Trello will auto-close boards, is if you downgrade from Business Class to Free. In that case, Trello will close all but 10 of your boards (the open board limit for Free users is 10).
Remove Partial Card Title When Moving to New List
Asked by Brett McPherson:

Hey everyone! I'm trying to create a Butler rule that says: When a card is moved to a certain list, remove "Appt" from the card title. I see a Butler rule that shows how to add to a title, but not remove from a title. Any help in this is appreciated. Thanks!


Answers:
author: David Bakkers
body: Hello [@Brett McPherson](/t5/user/viewprofilepage/user-id/4392717)

You can do this using wildcards in the rule.

For example, if you had a card named *"Appt This is the name"* and, after moving to the list called 'Done', you wanted the card to be called *"This is the name of the moved card",* the rule would be:
> when a card with a name containing "Appt {\*}" is moved into list "Done", rename the card to "{wildcard1} of the moved card"

The text found in the first wildcard search in the Trigger is referenced numerically in the Action.

Read the [Pattern Matching and Wildcard](https://help.trello.com/article/1156-pattern-matching-and-wildcards) page for more information on how to use wildcards.


Tags: butler

rule

title
Cannot reach Trello Support
Asked by novanotion:

I desperately need to cancel my Trello account due to financial hardship but cannot reach Trello support by any means. Their support form is not functioning and apparently support email no longer supports.


Answers:
author: Brant Schroeder
body: [@novanotion](/t5/user/viewprofilepage/user-id/4392668) Welcome to the community. I will escalate this to Atlassian. While you are waiting to hear from them have you tried canceling it yourself:

Cancel Trello Gold - <https://help.trello.com/article/837-cancel-trello-gold>

Cancel Trello Business Class - <https://help.trello.com/article/836-cancel-trello-business-class>

comments: author: Brant Schroeder
body: [@novanotion](/t5/user/viewprofilepage/user-id/4392668) - Understood I have escalated. I was also able to submit a support ticket here: [https://trello.com/contact?nosearch=1\&source=from%20helpsite%20beacon#/](https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/)

Scroll to the bottom and click contact support you can either log in or click the continue without logging in to submit an issue.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/143357i4711D47E459538D2/image-size/large?v=v2&px=999 "Capture.PNG")


author: novanotion
body: I've tried that several times and what I'm telling you is it doesn't work. I put in all the info and press button to submit support request and it goes nowhere.


author: Brant Schroeder
body: OK thanks for letting me know. I was just checking since I was able to submit one. I have escalated to Atlassian so someone will be getting back to you.


author: novanotion
body: Okay, I apologize. I just tried the support request in a different browser and it went through this time. Thank you for your help.


author: novanotion
body: Let them know it doesn't work in the Maxthon browser.


author: Brant Schroeder
body: Not a problem, glad you were able to submit your request.


author: Stephen Sifers
body: Hello!

I do see we have an issue for you with our billing team and it's currently in the queue. The issue may be viewed (only by you) at [CA-1364920](https://getsupport.atlassian.com/browse/CA-1364920).

Using the billing contact form (referenced above) won't send you directly to a portal, instead, you should have been sent an e-mail regards your request.

We ask you work with the support team once they reach out to help with your cancelation.

Regards,  
Stephen Sifers


author: novanotion
body: Thank you


author: novanotion
body: Problem is Brant I also need the current payment reversed. I just don't understand why a program of this nature has no operative help desk.


Tags: atl-rvw
Mirroring function can not be used after pay for business class
Asked by ???:

Dear Trello team

Wondering why the mirroring function still can not be used after we pay for business class?

when we tried to mirroring a card , jump out another window asking for pay in unito.....?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Most power ups are 3rd party apps and are a completely different entity to Trello, each with their own pricing and plans. Some offer freemium plans, and some only have paid plans (which is the case for Unito's Mirror power up). Business class means you can have more than one power up on your board, but it doesn't mean all power ups become free.

If you are looking for a solution to have cards sync between boards, I would recommend looking into Unito's main offering, Board Sync. I believe pricing is the same as Mirror, but Board Sync is a lot more powerful, so you'll get a lot more value out of it.

Hope that clears things up!


author: Vero Rivas
body: Hi [@???](/t5/user/viewprofilepage/user-id/4354934)

Look at this post

<https://community.atlassian.com/t5/Trello-questions/Business-Class-includes-Paid-Plugins/qaq-p/1678124>

Some power ups are independent of trello pay

Cheers
Transfer account credits
Asked by Leah Longenecker:

Hey,

The situation I'm dealing with is this: I have an account that was upgraded to Trello Business Class for a year. But it was done in an account with an old, unused email address. I have an account with a new email address, but it is a free account. Any way for me to transfer my "Business Class" to the new account that I'm using? The Business Class account with the old email address is not even being used.

Thanks.


Answers:
author: Vero Rivas
body: Hi [@Leah Longenecker](/t5/user/viewprofilepage/user-id/4391684)

Look at this post, maybe can help you

<https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account>

Cheers
If you cancel Trello Gold, can you still use the Gold features till the end of the billing period?
Asked by Marichka:

Hi everyone! Got a bit confused with it after looking through general info on Trello website. Any help is appreciated ;)


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Marichka](/t5/user/viewprofilepage/user-id/4391743) ?

Welcome to the Community! I can confirm you should be able to use the Gold features until the end of the billing period ?

All the best,

Laura

comments: author: Marichka
body: Hi [@Laura Holton _ACE Rotterdam_](/t5/user/viewprofilepage/user-id/2568325)! Thanks so much for the warm welcome and for the help ?


author: Laura Holton _ACE Rotterdam_
body: No worries [@Marichka](/t5/user/viewprofilepage/user-id/4391743) I'm here to help ?

If you've found this useful and you'd like to help others find this solution easily you can accept the answer above.

Happy Trello-ing and Happy Friday!!
Multiple users on same Account
Asked by Artur Keshishyan:

Can i use one account for 3-5 team members? We don't need a separate account, can we just all function using the same login at the same time?


Answers:
author: Felix
body: No, don't do this.

Trello assumes one account per person, sharing an account like this could lead to problems for your team members.

They could be sporadically logged out, for example. Another issue with this is that there's no traceability for your team member's actions inside Trello if you all use the same account.

comments: author: Artur Keshishyan
body: Thank you, So what would be the best way to incorpate everyone in my office (3-5) people to see and have the same functions as me, or everyone.


author: Felix
body: [@Artur Keshishyan](/t5/user/viewprofilepage/user-id/4391500) check out [Inviting people to a Workspace.](https://help.trello.com/article/715-inviting-people-to-an-organization)

You probably want a workspace for your team, and invite each member to that workspace.


author: Artur Keshishyan
body: Thank you.
Closed boards
Asked by Artur Keshishyan:

Lets say I close a board, these boards are information for a each job file. By law, these notes must be kept for 7 years. How long will they be closed before deleted when I close them? And how much security are on these boards, asking due to legal practices in our workspace. Thank you.


Answers:
author: Michael Pryor
body: They are not deleted until you delete them. So closed boards won't be deleted.
Meu cliente apagou a descri??o de uma tarefa. Eu consigo recuperar a vers?o anterior para recuperar.
Asked by Leandro Gaseta:

Ol? amigos,

Desenvolvi um texto diretamente no cart?o do Trello, dando instru??es ao meu cliente de como fazer um trabalho. Escrevi ali, no campo descri??o da tarefa, um roteiro para a prepara??o de uma live colaborativa. Passei a noite inteira desenvolvendo esse conte?do. Mas, o meu cliente, por um descuido, apagou todo o meu trabalho. Eu tenho meios para recuperar a vers?o do cart?o anterior ? a??o do meu cliente? Ser? que consigo recuperar o meu trabalho? Muito obrigado pela ajuda.


Answers:
author: Vero Rivas
body: Hi [@Leandro Gaseta](/t5/user/viewprofilepage/user-id/4391511)

Look at this post, maybe can help you

<https://help.trello.com/article/783-recovering-the-description-of-a-card-that-has-been-changed>

Cheers

comments: author: Adriele Bittencourt do Amaral
body: Salvou minha vida, thankss \<3


Tags: delete

description
Q about migration
Asked by Jacynthe_Thibault:

1- When I go in "Assess your apps" of the mighration assisstant I see that one of the app is used in 198 pages and by 22 users. How can I see who are these users and these pages ? The app is not available in the Cloud and we need to see in which pages it was used to be able to see how we will manage it.   

2- Is disabled users will be migrated as disabled with the migration assistant ?  

Thanks


Answers:
author: Shannon S
body: Hi [@Jacynthe_Thibault](/t5/user/viewprofilepage/user-id/5019715)

Good afternoon! I realize your questions are from August, and you've likely resolved this by now, but I'll answer your questions here.

1. You can find which pages use an app by a SQL query on the server site: [How to find all pages and spaces that use a specific macro via SQL](https://confluence.atlassian.com/confkb/how-to-find-all-pages-and-spaces-that-use-a-specific-macro-via-sql-747837116.html).
2. To understand which users will be billable after migration, please see: [What happens to inactive users after they are migrated to cloud via Jira Cloud Migration Assistant](https://community.atlassian.com/t5/Atlassian-Migration-Program/What-happens-to-inactive-users-after-they-are-migrated-to-cloud/ba-p/1956255).

For part 2 of your first question about which apps users use, I recommend contacting [Migration Support](https://support.atlassian.com/contact/#/?inquiry_category=migration_support&support_type=customer), as Brant suggested. They can help build a SQL query to get any details you need about app usage.

I hope that helps!

Take care,

Shannon \| Atlassian Community Support


author: Brant Schroeder
body: [@Jacynthe_Thibault](/t5/user/viewprofilepage/user-id/5019715) Welcome to the Atlassian community

1. I am not aware of any way for you to see what pages or users are using the app in the migration assistant. I would suggest contacting Atlassian support to see if they have better insights as to where this information can be found. <https://support.atlassian.com/contact/>

2. It is my understanding that during the migration, inactive users are migrated as **active users with site access but without any product access** . This means they **will not be counted** as active Confluence users for billing purposes.


Tags: confluence-server

migration-customer-care

server
New editor availability in Confluence Data Center versions
Asked by Steve Bain:

My organization is using Confluence Data Center release 7.19. We would like to leverage the features contained in the new editor, but available information indicates the new editor isn't available to Data Center versions.

Are there plans to implement the new editor in the Data Center version? If so, when?


Answers:
author: Pramodh M
body: Hi [@Steve Bain](/t5/user/viewprofilepage/user-id/4772162)

The ticket is being tracked and there are no plans to implement this at the current moment

<https://jira.atlassian.com/browse/CONFSERVER-59536>

Thanks,  
Pramodh


Tags: confluence-server

data-center

editor

server