youngmon/atlassian-qna huggingface dataset:
Gliffy diagram text does not show in preview in Confluence page
Asked by Sofia Silva:

Hello,

I have an existing Confluence page with a bunch of Gliffy UML diagrams, from time to time I need to update such diagram and I create a new one within that page. Last time I did this, when I saved the diagram the text (like any text) would not show when viewing the page... All the boxes, arrows, shapes did. But the text was missing...

I noticed that this happened in Safari. In Chrome, you could see the text but only after a while. It would take quite some time to load, which is not normal as well! At least it never happened to any of my other diagrams...

Also, if I put the diagram in fullscreen or edit, the text appears again. I'm been trying to fix this problem for weeks with no luck. I even created a new diagram from scratch but it happened again!

I would appreciate any suggestions on how to fix this. It really important to have this documentation available as soon as someone goes to that page.


Answers:
author: Sofia Silva
body: I emailed support@gliffy.com and they replied saying that there is currently a bug which is affecting the rendering of text in the Gliffy diagram. Development is aware of this issue and is currently working to resolve this issue.

I'm using Gliffy version 9.3.2 and apparently this has been fixed in version 9.4.1. Thanks everyone for you help!


author: Samie Kaufman - Your Gal at Gliffy
body: Hi Sofia!

Sorry for the delay getting to this.

If your page is loading slowly with all those diagrams built and stored on it, I wonder if building the diagrams on a separate page and then inserting a linked diagram (so a copy of the original) on your documentation page would help? You can see further details on doing this in our documentation here: <https://help.gliffy.com/confluence/Content/GliffyConfluence/Inserting-existing-diagram.htm>

But, because you said you tried creating a diagram from scratch, I'm not sure this will help. That being said, we're always optimizing and testing Gliffy across browsers, so understanding what's going wrong in Safari would be really valuable. Would you mind emailing support@gliffy.com with a screenshot of your "no text" issue and any other details you can share?

Thank you so much for your help!!

comments: author: Sofia Silva
body: Hi Samie!

Unfortunately that did not work. I'll send out an email as suggested then. Thanks!


author: Fabian Lim
body: Hi [@Sofia Silva](/t5/user/viewprofilepage/user-id/4659678)

If you are paying for the app, contact the vendor directly for faster responses: [https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?tab=support\&hosting=cloud](https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?tab=support&hosting=cloud)

Regards


Tags: gliffy

preview
Do Popular content macro and Confluence usage stats macro are same?
Asked by Dabin Daniel Sundaram:

We have Confluence Usage stats plugin installed in our instance but not "Popular Content". While I'm trying to insert the macro I can see "Popular Content" macro as it relies on Usage stats plugin. Please let me know if a macro which is not installed in the instance will be shown while trying to insert a macro, only because it relies on the plugin which we have installed.


Answers:
author: Brant Schroeder
body: [@Dabin Daniel Sundaram](/t5/user/viewprofilepage/user-id/4622843) Those are both third-party macros that come in the same package. You would have to contact the vendor to find out if they work independently or if they are interlinked.

comments: author: Dabin Daniel Sundaram
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Thank you for your response. Popular Content is one of the modules of Confluence usage stats plugin.


author: Beeline_DKS
body: Hello. [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) Could you help to understant macro Popular Content? is this macro describes popular pages per days right?


Tags: confluence-server

server
The Confluence query cannot return the correct result
Asked by Ollie Guan:

There is a paragraph of text on my page, for example
> My.nameisollie

Use **My.nameisollie** , Confluence can find the page, but no matter whether it is queried through **My** or **nameisollie**, the page cannot be returned.

Affected version:7.13.2

BTW, I did a similar test in Confluence **Cloud**, and the results are consistent, and the expected page cannot be returned.

![QQ??20211203121116.png](https://community.atlassian.com/t5/image/serverpage/image-id/172065iFF7D77ABBD223E1B/image-size/large?v=v2&px=999 "QQ??20211203121116.png")


Answers:
author: Darryl Lee
body: Hi - I think you're running into this issue:

[Confluence search does not work for period separated values](https://confluence.atlassian.com/confkb/confluence-search-does-not-work-for-period-separated-values-235668158.html)

The workaround listed there is:  
If you need to find a content, you can use '\*' or '?' to get more result. For example:  

    Jeremy*Jeremy*flower

If you want to complain/vote/comment about this, there's ticket here:

[CONFCLOUD-69222 - Provide ability to override Lucene tokenisation and stemming and search for exact text](https://jira.atlassian.com/browse/CONFCLOUD-69222)

comments: author: Ollie Guan
body: Thanks [@Darryl Lee](/t5/user/viewprofilepage/user-id/1365322) , i will vote it.

<https://jira.atlassian.com/browse/CONFSERVER-14910>


Tags: confluence-server

server
Share link for external user
Asked by mohan.setiawan:

Can I share my confluence page and can only be accessed by the external users that have the share link?


Answers:
author: Darryl Lee
body: Yes!

[Share content externally with public links](https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/) {#toc-hId--1209383124}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

> A public link is a special URL that directs to safe, view-only version of an individual Confluence page. Content on a page with public links can be viewed by and shared with anyone. This is a great way to share content with people like clients, vendors, and contractors without needing to pay for an extra seat on Confluence.
>
> Public links are only available on [Confluence Standard and Premium](https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/), and the ability to share public links is off by default. Only Confluence and site admins can allow public links in Confluence settings. With public links allowed, users will have the choice to disable or enable public links on individual Confluence pages.

comments: author: mohan.setiawan
body: Thank you so much! Really appreciate it.

It's really great to know that the public links won't expose the page to the internet and are only accessible for those who have the link.

<br />

I'll try to check on how to configure it for now.

Thank you!


Tags: cloud

confluence-cloud
How to Create a Custom Confluence Templates (e.g., PRD, Charter, etc.) and Upload It For Company Use
Asked by Stefanie Howerton:

Hi there,

I've done a little digging and can't find the answer I'm looking for. Hoping that the brilliant minds here in the Atlassian Community can assist.

**Problem:** The current Confluence templates for Product Requirements and Project Charter do not meet the specific needs of my company.

**Query:** Is there a way to create new templates and upload them either in addition to or in place of the existing templates? I would also assume that, if this is possible, admin access would be needed to do this, correct?

Thanks in advance!!


Answers:
author: Fabian Lim
body: Hi [@Stefanie Howerton](/t5/user/viewprofilepage/user-id/4590770)

Welcome to the community!

You can find instructions in the following link on how to create global templates: <https://support.atlassian.com/confluence-cloud/docs/create-a-global-template/>

You will need admin access.

Regards


Tags: cloud

confluence-cloud
Can outside user access confluence without a login?
Asked by Monette Warren:

My office has a inside version of confluence and outside version.

The outside version needs to be available to all outside users without logging in to view instruction for process.


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Monette Warren](/t5/user/viewprofilepage/user-id/4348543)

you can configure your Confluence Cloud for **anonymous access** so that not logged in users are able to see content.

You can then use space permissions and page restrictions to configure exactly which pages should be public.

See also this [documentation page](https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/) for more details.

Cheers,  
Matthias.

PS: As an alternative you can also use our app, [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?tab=overview), to make your content accessible to non-Confluence users in a nicely formatted way.


author: Mikael Sandberg
body: Yes, that is possible, you just have to make your Confluence instance available for [anonymous access](https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/) to allow that. You basically just change your global settings to allow anonymous users to use Confluence.


Tags: cloud

confluence-cloud
How is Pricing controlled per user?
Asked by Eric Black:

We are looking at the workflows for Confluence app. For the applications we add, can we control how many users can leverage the app and thus control the costs? For example, if we have 70 general users of Confluence, but then want to have the workflow available for some document management, say with only 10 users, can we pay only for the 10 users through access controls?


Answers:
author: Daryl Karan
body: Hi [@Eric Black](/t5/user/viewprofilepage/user-id/4468943)

Welcome to the Atlassian Community. As [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) mentioned when purchasing app's through the Atlassian Marketplace like Comala Document Management (which add's process and control to your Confluence pages) the app must match that of your Confluence user number. So, for example, if you have have 70 general users in Confluence you'll need to purchase 70 users for Comala Document Management which will cost $98.00 USD per month.

If you have question or need any additional information on this (or anything else), just let us know by contacting support@comalatech.com

Warm regards,   
Daryl


author: Nic Brough -Adaptavist-
body: Welcome to the Community!

You can't do this. Pricing for Confluence is simple - you licence it for X users. If you add apps, they need to be licenced for the same number of users, X. The system has to assume all your users **could** use the apps.

comments: author: Eric Black
body: Ok, thank you.


Tags: cloud

confluence-cloud
I can?t get access to wiki
Asked by Samuel Pulido Becerril:

i can?t get access to wiki

<https://wiki.hq.twilio.com/plugins/servlet/samlconsumer>


Answers:
author: Nic Brough -Adaptavist-
body: Assuming Twilio is using Confluence for their Wiki, then you'll need to ask the administrators of their wiki for access to it.
hide the Space Tools menu for certain users or groups Confluence Cloud
Asked by derwingmedina:

How can I do this (How to hide the Space Tools menu for certain users or groups in Confluence - <https://confluence.atlassian.com/confkb/how-to-hide-the-space-tools-menu-for-certain-users-or-groups-in-confluence-816877024.html>) in confluence cloud ?


Answers:
author: Fabian Lim
body: Hi [@derwingmedina](/t5/user/viewprofilepage/user-id/4658926)

Unfortunately, this is not possible on cloud. Raise a feature request and see if it gathers enough interest to get it implemented.

Regards


Tags: cloud

confluence-cloud
Cannot force a PageID URL
Asked by Kerry Kane:

Reading other similar questions and this article <https://confluence.atlassian.com/confkb/the-differences-between-various-url-formats-for-a-confluence-page-278692715.html>

Have not been able to add a special char to the title (e.g. +) or end of title to force URLs to PageID URLs. Understand that the tiny URL is available, but most users will simply want to save a bookmark with the default URL, and since page titles are likely to change, would prefer to force PageID URLs.

Tried special char in title with existing page and a new sub-page and neither forces pageID URLs, does it perhaps need to be done at the highest page level to begin or please suggest procedure to force this?


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian have been improving the handling of special characters in Cloud urls and you can't really use this trick any more.

You'll need to get your people to use

* the tiny-urls
* "save for later" inside Confluence
* And, as usual, internal links in Confluence (do not link Confluence to itself with urls, use page pointers)


Tags: cloud

confluence-cloud
What is the purpose of advanced test cycles in Jira?
Asked by carlos nunes:

Hello !

First time here ! If you could help me out with these questions I would be really appreciated

What is the purpose of advanced test cycles in Jira?

What would be an example of a run attribute in JIra.

Why would we use Run attributes combinations in advanced test cycles/ tests runs ? What is the benefits of advanced test cycles ?

I just started getting acquainted with this feature in our Jira project .


Answers:
author: Jack Brickey
body: Hi Carlos,

I see this is posted under Confluence but it appears to be a question for Jira. More specifically it seems related to a test addon possibly? Can you confirm if this is the case and if so which addon?


Tags: project

test

test-management
How to put 'like' and 'dislike' code onto a confluence page
Asked by Colleen:

For example, we would like to utilize the Blog page. It would be nice if it worked like a social media page by allowing users to blog something, and allow a reader like/dislike (with the thumbs up icon) and/or comment on it.

Blog, like/dislike thumbs up icon and comment

Blog, like/dislike thumbs up icon and comment, etc.


Answers:
author: Fabian Lim
body: Hi [@Colleen](/t5/user/viewprofilepage/user-id/4246065)

The functionality is available. Here you can find instructions on how to enable it. Link: <https://confluence.atlassian.com/doc/likes-and-popular-content-278695530.html>

Regards

comments: author: Colleen
body: This is instructing me to use a gear tool at my top navigation bar and I don't have that available. I only have space tools at the lower left. To clarify, I am not trying to add this ability to a page but multiple times within a page.


Tags: confluence-server

server
Cannot create Confluence
Asked by Mikhail Davydov:

Hi Atlassian Community!  

I'm a Super Admin at Jira space leasoft.  

For some reason we didn't have Confluence there and it wasn't a problem for last 6 months. However, recently we understood we require it and I tried to create it in the following steps:  

1. Tried firstly to navigate there by changing the URL from leasoft/jira to leasoft/wiki, but expectedly got 404 :)  
2. Tried to create a Confluence with space name 'leasoft', being logged in in Atlassian account, but it showed an error (don't remember the exact text), hence, out of curiosity I typed 'leasoft-wiki' at the Confluence was created!  
3. At first I was happy, but then looked into my 'Switch to...' window and realized that I've created not a Confluence, but an additional space 'leasoft-wiki'.  

Hence, at this point I have 'leasoft' space with just Jira and 'leasoft-wiki' space with Jira and Confluence. Where I need just a 'leasoft' space with Jira and Confluence.  

What shall be done to make it happen?  

PS: I went to Administration thinking I'll be able either to delete the unnecessary space or to rename it, but it was futile.  
I sent a request to Support, however, received no reply, as well as even cannot find my request at this point.  

An Update: Looks like I'm Super Admin of 'leasoft-wiki' space, but not Super Admin of 'leasoft' space which is weird, but the biggest problem is that I cannot see who is the Super Admin, I can just write to him (which I did several days ago), but there is no email specified or something else.


Answers:
author: Shannon S
body: Hello Mikhail,  

Thank you for raising this on Atlassian Community! My name is Shannon, and I'm happy to assist you.  

I understand you were trying to add Confluence to your Cloud site, and by doing so, you inadvertently ordered a 2nd Cloud site at leasoft-wiki. Since these are two separate sites, that's why you are admin for only the wiki site.

You're unable to order additional products on your primary Cloud site because you are listed as a basic user, and you need to be a site admin to add new products. Refer to [Make user a site admin](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Giveusersadminpermissions-Makeauserasiteadmin) to learn how your admins can add you as a site admin.

<br />

Next, watch our video, ***Manage your product subscriptions in Jira Cloud***to see how you would add Confluence once you have the necessary permissions:

Once they add Confluence to your site, you can access it via the /wiki link as you tried earlier.

I hope that helps, but please let me know if you encounter any issues.

<br />

Take care,

Shannon \| Atlassian Community Support

comments: author: Mikhail Davydov
body: Hi Shannon,  

Thanks for your reply. We were able to manage this!  

As it appeared the 'leasoft' was created by another user, that's why I wasn't able to add Confluence there. I've found him and he granted me the Admin permissions.  

Best regards,

Mikail


author: Mikhail Davydov
body: The question can be closed, however, I cannot find any option for me to close it.


Tags: cloud
PM: Rag Status to be colour coded in the dashboard
Asked by natalia.kozik:

Hi everyone,

We have created a dashboard in Jira where we have a filter showing the Rag status (Amber, Green or Red). I would like this to be colour coded on our dashboard - is this possible?

Many thanks for your help!  

Nat

![community color.png](/t5/image/serverpage/image-id/171937i306FC89F415E93A7/image-size/large?v=v2&px=999 "community color.png")


Answers:
author: Fabian Lim
body: Hi [@natalia.kozik](/t5/user/viewprofilepage/user-id/4476577)

You may have to look into a 3rd party custom field. We use the traffic lights custom fields, but there are a few more in the markeplace.

Regards


Tags: cloud

dashboard

jira
How to query unsynced users using SQL
Asked by Ramy:

Hi all

Is there a way to query using SQL all unsynced users? I want to get a list of all users who has been deactivated (on our LDAP)

I'm also looking for a way how to delete those users...

Thanks a lot for any help

Ramy


Answers:
author: Ramy
body: Hi

I think, i was able to create the query. I'm sharing it with you and any improvements are welcome :)

```
SELECT *
  FROM cwd_user u
 WHERE u.id NOT IN (
       SELECT u.id
         FROM cwd_user u
         JOIN cwd_membership m ON u.id = child_user_id?
         JOIN cwd_group g ON m.parent_id = g.id
         JOIN SPACEPERMISSIONS sp ON g.group_name = sp.PERMGROUPNAME
         JOIN cwd_directory d on u.directory_id = d.id
        WHERE sp.PERMTYPE='USECONFLUENCE' 
          AND u.active = 'T' 
          AND d.active = 'T'
        GROUP BY u.id, d.directory_name
 );
```

Cheers

Ramy

comments: author: Rebecca H?u?ler
body: Hey all,

we tested Ramy's query but it did not work for us as it still only displayed active users and not unsynced users.   
Therefore we contacted Atlassian Support and they sent us the following query which works like a charm :)

```

select user_key, username, lower_username 
from user_mapping um 
where (lower(username) like '%%') and  
      user_key<>username and  
       (user_key<>lower_username and    
       not (exists (select 1 from cwd_user where um.username=user_name)) or  
       lower_username is null)  
order by username asc



```

Best regards  
Rebecca


Tags: confluence-server

server
Is there anyway to Identify inline comments that are automatically resolved?
Asked by Sina Jazayeri:

Inline comments are automatically Resolved when the line where the comments was added is deleted.

Is there anyway to highlight such cases with a view to reviewing the comments?


Answers:
author: Jack Brickey
body: Not to my knowledge. Since the line is deleted the comment is as well. Unfortunate. ?


Tags: confluence-server

server
Space activities
Asked by Daniel Vlad:

Hello everyone, we would like to review the activities in certain spaces. Currently only the first 10 entries are displayed. I can't find any setting where I can display more than 10 pages.  
Does anyone know a solution?

Kind regards,

Daniel![2021-12-02 15_48_33.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/171922iE52102F8E380AEF6/image-size/large?v=v2&px=999 "2021-12-02 15_48_33.jpg")


Answers:
author: Fabian Lim
body: Hi [@Daniel Vlad](/t5/user/viewprofilepage/user-id/69201)

There is a feature request here where you can vote: <https://jira.atlassian.com/browse/CONFSERVER-50323>

Regards

comments: author: Daniel Vlad
body: Many thanks [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) .

Your answer doesn't quite meet my expectations.  
What is meant is, the activity display in Confluence Spaces to expand by more than 10 pages. For example: Most Popular Content (Views)

Regards


Tags: confluence-server

server
Migrating individual pages
Asked by ?????? ???????:

Hey!  
Is there a Confluence plugin or solution that would allow individual pages to migrate (not import / export an entire space) from one Confluence instance to another Confluence instance?


Answers:
author: Bill Bailey
body: THis plug in, [comala-publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=server&tab=overview) , used to allow publishing of a page between instances. Thier documentation doesn't list that as a feature, so you should contact them to ask if it is still supported.

The other method I use is manual. I have the source editor installed. I edit the source page, go to the source editor, copy all of the code. THen create a new matching page for the source, edit that page in source view, and paste the code. Works well, but you will have to manually move attachements and images.

comments: author: ?????? ???????
body: [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089)

Hey! Thank you for the suggested solutions!


author: James Conway
body: Thanks for the recommendation [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089)!

Hello [@?????? ???????](/t5/user/viewprofilepage/user-id/4658289) welcome to the community.

If you want to keep content in sync between instances, then one option would be [Comala Remote Publishing](https://marketplace.atlassian.com/apps/42115/comala-remote-publishing) which is an add on for [Comala Document Management.](https://marketplace.atlassian.com/apps/142/comala-document-management)

You can try the products free for 30 days on the Atlassian Marketplace. If you have any questions you can contact our friendly Customer Success team at <https://support.comalatech.com>

All the best

James


Tags: confluence-server

server