Template Checklist for Jira Cloud disappearing / gone ?
Asked by Yeison Castro:

For a short time, we've been actively and successfully using the Checklist for Jira Cloud.

Now we'd like to automate the process using templates.

When I created the first one (with tabs, sections, and multiple checks) that took me almost an hour, I was really surprised that after I finished, saved it, closed my browser, and came back to the Templates, it was GONE!

I thought it was an isolated issue, maybe related to permissions, as I'm not the Administrator of our Jira account. I decided to start again from scratch with a short test template, and to my big surprise, after refreshing the browser (I tested in Firefox, Chrome, and Edge), it was gone again, just disappeared. Really weird.

I've contacted our Jira administrator and the same thing happens to him.

Could this be some kind of bug? I've made a video clip (Youtube because I couldn't find any way to add the video directly to this question ?') showing the situation. Any ideas from the community? ?

<https://youtu.be/nZq04OFhEXk>


Answers:
author: shib saha
body: Hi [@Yeison Castro](/t5/user/viewprofilepage/user-id/5542607) , The video is not accessible, it says the video has been removed by the uploaded.

As i don't understand how you are automating the checklist, but you can create the checklist in one issue type and from three dot (context menu) copy the checklist to clipboard and same checklist can be reproduced in another issue again by clicking on 'load from clipboard'.

Its little bit manual but works perfectly fine if you have a requirement to create the same template again for some repetitive task.

I hope this will be helpful. Thanks

comments: author: Yeison Castro
body: [@shib](/t5/user/viewprofilepage/user-id/958174), thank you for your fast response and sorry about the video link. I've just fixed it. Can you check it again?


author: Wojciech Wardaszko _HeroCoders_
body: [@Yeison Castro](/t5/user/viewprofilepage/user-id/5542607)

looks like you're using the app Checklist for Jira Cloud (either [Free](https://marketplace.atlassian.com/apps/1223660/checklist-for-jira-cloud-free?hosting=cloud&tab=overview) or [Enterprise](https://marketplace.atlassian.com/apps/1224000/checklist-for-jira-cloud-enterprise?hosting=cloud&tab=overview)). I recommend reaching out to some from Appbox.ai as they are the authors of those add-ons.

You will find details on how to reach them on the support tab of the marketplace listings I linked above.

If the issue persists, I wholeheartedly recommend giving our app, Checklist for Jira (either [Free](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview), [Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview) or, [Enterprise](https://marketplace.atlassian.com/apps/1211562/checklist-for-jira?hosting=cloud&tab=overview)), a try. It's the most popular checklist app on the Marketplace for many reasons, and among those, you will find not only stellar support and a very robust feature set, but also very solid reliability :)

Cheers!


author: Yeison Castro
body: Hi [@Wojciech Wardaszko](/t5/user/viewprofilepage/user-id/4804351) Thank you for your reply. We tried the Checklist for Jira, and I have to say that personally I prefer the Jira Cloud features. Anyway, I think we found the issue. I've contacted another Jira admin colleague with higher permissions, and it works great for him. The issue is then permission related. We will look further internally. I will close this question for now.


Tags: cloud

jira-work-management

jira-work-management-cloud