youngmon/atlassian-qna huggingface dataset:
In the "Popular Labels Macro", can you exclude specific labels?
Asked by Courtney Langdon:

Our users like the Popular Labels Macro because we have it set to the heatmap setting and they can easily see which labels are the most popular. However, we use some labels just for categorization / admin functions, and these show up as well. Is there a way to code the macro to exclude these labels?

It doesn't hurt that they show; it's just annoying to users because they aren't as helpful.

Thanks!


Answers:
author: Manon Soubies-Camy
body: Hello Courtney,

If you're an admin, you can do this by creating a user macro (see [this thread](https://community.atlassian.com/t5/Answers-Developer-Questions/Confluence-user-macro-quot-Popular-labels-quot-with-new-label/qaq-p/508146) for example).

There is an open feature request: [Exclude labels from heatmap](https://jira.atlassian.com/browse/CONFSERVER-44112), you can watch it to be updated.

Hope this helps,

- Manon

comments: author: Courtney Langdon
body: Thank you, [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212)! I voted \& watched the issue and will take a look at that thread. Much appreciated. :)


Tags: confluence-server

label

macro

server
The settings icon is not visible. Help!
Asked by stephany.brenda:

I'm a novice and was playing around with page styles.


Answers:
author: stephany.brenda
body: It's a server. and it's the settings cog wheel which was at the bottom left. There isn't one ont he top right.

I'm struggling to try and upload a screenshot. Will try and find someone to help me.

comments: author: AnnWorley
body: Hi Stephany,

To upload a screen shot you can edit the page and then just drag and drop the file from the file system. That will attach it to the page.

Thanks,

Ann


author: stephany.brenda
body: ![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/21083i9C3ECB5F4A5880CB/image-size/large?v=v2&px=999 "Capture.PNG")


author: AnnWorley
body: Oh, you wanted to upload a screen shot to the forum - I thought you meant to the Confluence page. If your page looks like that because you made changes to the layout, go back to a page where you can access the spaces menu.![Screen Shot 2018-05-01 at 4.16.04 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21084iC05D85E38BAA2F5C/image-dimensions/469x189?v=v2 "Screen Shot 2018-05-01 at 4.16.04 PM.png")

Access the spaces menu and choose the affected space.

The **space key** will be revealed in the URL, on this URL the space key is "**ds**":

* \<Base_URL\>/display/**ds**/Welcome+back+to+Confluence

Then you can get back to the space tools without the cog wheel by going to the URL:

* \<Base_URL\>/spaces/viewstylesheet.action?key=**ds (use your space key instead)**

After you access the space tools you can reverse the changes that obscured the cog wheel


author: stephany.brenda
body: Thanks, was able to fix it!


author: AnnWorley
body: Oh good! Did you have to use the direct URL to the stylesheet or did you come up with a different workaround?


author: stephany.brenda
body: Used the direct URL (actually my IT co-worker did!) I shared your instructions.


author: AnnWorley
body: Hi Stephany,

Was this server or Cloud Confluence? Also, is it the space settings in Cloud that cannot be found or the admin cog wheel at the top right on a Server installation? Please upload a screenshot of the missing settings icon.

What did you do to the page style to hide the settings button?

Thanks,

Ann
How do you edit the Create Issue layout when making JIRA issues from a Confluence table?
Asked by Spencer Porter:

Is it possible to change the layout on the "Create multiple issues" and "Create single issues" popups when making JIRA issues from a table on the Product Requirements page?

<br />

Ideally, I would like to be able to map all of the values in the table to JIRA fields and remove some of the default required fields that Confluence has (Time Tracking and Due Date).


Answers:
author: AnnWorley
body: I don't know a way to customize the initial pop-up form that you fill out to create the issue, but you can click "Display Options" when you edit the jira issues macro once added to the page, and there you can choose what fields to display:

![Screen Shot 2018-05-04 at 1.09.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21350i26BD2DFAA9E3F5DA/image-dimensions/666x470?v=v2 "Screen Shot 2018-05-04 at 1.09.43 PM.png")


Tags: atl-adm

cloud

confluence-cloud

jira

jira-cloud
Confluence as a Digital asset Management system and Online Manual
Asked by Dominic Jalsevac:

I have used Jira and Confluence in the past. I like the idea of Confluence for my business but wanted to get your thoughts. We have 2 things we need this (or some other software for).

**1. As a operations guide and manual.** This is for everything from sales to mundane tasks like how to input a name into a field in a program. For the sales side There might be a tutorial page on how to do a certain type of sales. It will have images and info. Then there will be some downloadable PDFs.

**2 As a Digital Asset Management System.** Overall this might be very light since I think most of the PDFs and word doc can actually be linked to specific articles. But we do have things like logos, a few hundred images, tons of documents etc. So while it's nice to have a great tutorial page and some downloads, sometimes its also great to have a clear file structure for grabbing files and searching through images.

**3. Bonus question.** Is there anything out there where when they click "download PDF" it fills the PDF with their office information. Or they fill a form and it outputs the PDF? This could be office address, or a few basic customizations.

So in conclusion, we are NOT a software company. I am looking for a clean way of both instruction my team and keeping processes properly updated and searchable along with a simple but intuitive DAM.


Answers:
author: Mohammad Al Shamsi
body: you on your way


author: Vitor Faro
body: Maybe this app called Brandfolder (DAM) could work?  

[https://marketplace.atlassian.com/apps/1218841/brandfolder-app-for-jira?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1218841/brandfolder-app-for-jira?hosting=cloud&tab=overview)


author: Florian Reichl
body: Probably quite late, but hey - I got you, man!


Tags: asset-management

cloud

confluence-cloud
Hide everything but content for anonymous users
Asked by Francois-Alexandre_Perreault:

We switched to confluence for our public and private documentation.

The problem we have is that currently, users connecting to our pages see pretty much everything we see.. grayed out options, collaborator picture, comments, history (x hours ago) , page information.

Can we hide this for our users as it doesn't seem to really be made for public access when you see all these options. I know you can use JS to hide options in the server version but we are on the cloud version.

Thanks.


Answers:
author: Laura Campbell _Seibert Media_
body: The Confluence Cloud app [Spacecraft](https://marketplace.atlassian.com/apps/1230544/spacecraft-theme-for-confluence-cloud-color-your-space?hosting=cloud&tab=reviews&utm_source=atlassian-community&utm_medium=referral&utm_campaign=question-786756) will let you configure which page elements you want to display on public spaces (btw, I work for the vendor behind the app)

![Confluence feature hide.gif](https://community.atlassian.com/t5/image/serverpage/image-id/313980i3BD745A116A87BA0/image-size/large?v=v2&px=999 "Confluence feature hide.gif")

If you want to get a preview of what it looks like on a public documentation, my colleagues at Awesome Custom Fields have used Spacecraft for their documentation: [see the public Confluence space](https://awesomecustomfields.wikipage.io/).


author: AnnWorley
body: I am sure there is more than one approach but my idea is to create a space that you want the public to view, and allow anonymous access to that space only. You can change the landing page to the front page of that space through Confluence Admin\>Further configuration. On your landing page you can omit the features from the dashboard that you prefer the public not to see, for example the recently updated macro.

This theme I found on the Marketplace may also help you change the look and feel to be more appropriate for the public: [Refined Spaces for Confluence Cloud](https://marketplace.atlassian.com/plugins/com.refinedwiki.confluence.cloud.refinedtheme/cloud/overview)


Tags: cloud

confluence-cloud
Unable to start confluence
Asked by Gioele Agostinelli:

Hello,

I have a server with JIRA v7.4.1 x64 and confluence v6.4.2 x64. JIRA is working fine but when I start confluence both JIRA and Confluence start taking all the CPU and confluence never finish loading. The same setup was working in the past. Here are my logs:

confluence201017111819-stderr.2018-05-01

01-May-2018 11:42:21.670 SEVERE \[localhost-startStop-1\] org.apache.catalina.core.StandardContext.startInternal One or more Filters failed to start. Full details will be found in the appropriate container log file  
01-May-2018 11:42:21.670 SEVERE \[localhost-startStop-1\] org.apache.catalina.core.StandardContext.startInternal Context \[\] startup failed due to previous errors

All my logs are here :

[https://www.dropbox.com/sh/s0kb2gs0lcxsxw1/AAC5ZBffFqaUOKx13Akv9Ccja?dl=0\&lst=](https://www.dropbox.com/sh/s0kb2gs0lcxsxw1/AAC5ZBffFqaUOKx13Akv9Ccja?dl=0&lst=)

Any idea of what is going on?


Answers:
author: Gioele Agostinelli
body: Thank you! I wasn't looking at the correct log... My DB password expired. Everything is working now. Thank you!

comments: author: AnnWorley
body: That's a relief to hear, have a great Tuesday!


author: AnnWorley
body: Hi Gioele,

I am examining your logs now. Please also post the logs from **\<confluence_home\>/logs/atlassian-confluence.log** (note) The \<confluence_home\> directory is the path defined in the following file: **\<confluence_install\>/confluence/WEB-INF/classes/confluence-init.properties**

Thanks,  
Ann


Tags: confluence-server

server
How to Avoid Broken Links
Asked by Julie Tholen:

Dear Confluencites,

I have been advised that in order to avoid broken links, I should link to the Page ID of a page versus the Page Name / Title. Is this true?

If so, it seems to be fairly cumbersome, as so far as I can tell, I have to have two sessions open, go into page history, copy the Page Id and then and paste that into the URL. However, I find that I am then linking to the Page History and not Page View (I did find some code that will deal with this issue, but it looks like I would have to paste it in on each page, but not sure about that.)

So in short, I need to know if it is worth the effort OR is Confluence smart enough to retain links when pages are moved or reordered.

Your help is greatly appreciated.


Answers:
author: AnnWorley
body: If you insert the title from the insert link dialog and choose the title then the title will change automatically on the page - no need to use the pageId:![Screen Shot 2018-05-01 at 11.16.18 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21060i67E6FBC9E41AD3E7/image-dimensions/541x383?v=v2 "Screen Shot 2018-05-01 at 11.16.18 AM.png")

Here are the pages before and after the moves/reorders and title changes:

![Screen Shot 2018-05-01 at 11.13.20 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21062iAC696E155302DF88/image-dimensions/434x169?v=v2 "Screen Shot 2018-05-01 at 11.13.20 AM.png")

![Screen Shot 2018-05-01 at 11.14.32 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/21064i9E0741E618CC90BA/image-dimensions/412x178?v=v2 "Screen Shot 2018-05-01 at 11.14.32 AM.png")

Thanks,

Ann


Tags: cloud

confluence-cloud
JIRA Service Desk and/or Confluence Knowledge Base Examples
Asked by MadelineBarr:

Hi Everyone,

We are going to be creating a Confluence KB and integrate it with our JIRA SD. We have both products on-prem. I am looking for examples of these products in action.

I'm interested in how you have your SD is setup from a client perspective and also how your KB articles are formatted and delivered. Do you make these services available to the general public?

Our JIRA Service Desk is only available to those who login but we are looking at making our Confluence KB public.

Is your current setup working for you? Is there something you wish you could change? Are there other things you tired that didn't work so well? Did anything surprise you?

Can you share the URL to your JIRA Service Desk and/or Confluence Knowledge base so we can have a collection of examples?

Thanks


Answers:
author: carolyn french
body: Hi Madeline,

One thing that surprised me in the user experience is that SD users will pull up Confluence KB articles without the context of the normal Confluence navigation. For example, if there are suggested articles for self-help, they will be able to see those, but not navigate to other pages unless you add links into that page itself. I recently came across this q \& a, and really liked the response- maybe you can join that thread to pick up more information.

<https://community.atlassian.com/t5/Confluence-questions/How-best-to-format-Confluence-Knowledge-Base-KB-Content-with/qaq-p/461934>

Hope this helps!

Carolyn


Tags: jira-service-desk
How do you add an background image to a confluence page
Asked by Sarah Inchley:

I have been trying to add an image as a background to a Confluence page using HTML but am struggling to get it to work.

I can change the colour of the area behind the Confluence page but not the Confluence page itself.

Can anyone advise?


Answers:
author: Sarah
body: Hi Sarah,

You can achieve this by creating a user macro. However, you'll need admin access to do this.

Here's some sample code that should help:

```
## @param image:title=Background Image URL|type=string|required=true|desc=A link to the image to display in the background.
<div style="background-image: url($paramimage)">$body</div>
```

When creating the macro, you'll need to set the 'Macro body processing' mode to 'Rendered':

![Screen Shot 2018-10-04 at 3.58.26 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/34054iCDDAC8F0AFD8BA23/image-dimensions/542x142?v=v2 "Screen Shot 2018-10-04 at 3.58.26 pm.png")This macro will accept any content in it and display with a background image of your choice behind it.

You can find some additional documentation for writing a user macro here:

<https://confluence.atlassian.com/doc/user-macro-template-syntax-223906130.html>

Let me know if you've got any further questions!

comments: author: Lavesh Budhrani
body: This is great and extremely helpful. I've been looking for this solution for a long time and finally, this works. The only adjustment I would like to make is to not have the BG image repeat when the page is zoomed out. Is this possible?


author: Sarah
body: Hi Lavesh,   

Yes, this should be relatively straightforward to do.

Simply add an additional CSS property to the macro definition:  

```
## @param image:title=Background Image URL|type=string|required=true|desc=A link to the image to display in the background.
<div style="background-image: url($paramimage);background-size: cover;">$body</div>
```

You can alternatively use a \`background-repeat: no-repeat;\` property.

Hope this works for you!


author: Lavesh Budhrani
body: This works perfectly! Thanks Sarah


Tags: atl-adm

confluence-server

server
Team Calendar Macro rendering issue in Confluence 5.4.3
Asked by Matthew Cascio:

Using the Team Calendar macro to embed existing calendar into our team home page in confluence 5.4.3 results in attached rendering error for the date heading.

Anyone have a similar issue and is there a fix (aside from upgrading this old bird)?

![Confcalmacro.png](/t5/image/serverpage/image-id/21054i30764FF1B5225D33/image-size/large?v=v2&px=999 "Confcalmacro.png")


Answers:
author: Matthew Cascio
body: Also, I should note, there are two events on the calendar as well, which are not being displayed.


Tags: confluence-server

server
Report label issue
Asked by Keenan McKenzie:

I am using a report that pulls all pages with a certain label. Yesterday, the report stopped updating. When I remove the label from pages that are in the report they remain and when I add the label to new pages they are not added to the report. When I change the label that it is using to pull pages, the pages change but only the pages that had the label before this issue began are pulled. I can also update the information in the report such as next update field, status field, etc, and it will update in the report. It is almost as if the report is working but it is stuck viewing labels from 2 days ago and they can not be updated.


Answers:
author: Jason B
body: Hi Keenan,

It sounds like perhaps your Content Index is not processing changes. You can check this by going to \*Confluence Admin \> Content Indexing \> Queue Content\* . Is there a long list of things needing to be processed? You may want to try rebuilding the queue, but please be aware that users won't be able to search Confluence while this is happening, so you may want to do it during off-peak hours. I hope this helps!
horizontal line does not appear below tables
Asked by Casey Maynard:

I cannot insert a horizontal line immediately below my table

Currently I have the layout of my page as

Table border

------

text

I have since decided to replace the dashes with the horizontal line

BUT when I delete the dash line and attempt to insert the horizontal line

nothing happens.

Eventually I can insert a horizontal line, but it depends on the number of blank lines below the table.

I continue to get dismayed at the lack of ease of use in creating pages and layouts in Confluence and currently Tables in Confluence seem to be the current bane of my ire.

Hopefully someone in Atlassian monitors these forums and offer a solution


Answers:
author: Jonathan Smith
body: Don't forget, when you delete a blank row above an H2 text line, the H2 text changes to paragraph. Formatting is not the simplest process in this product.

comments: author: Casey Maynard
body: It does not seem to be limited to just H2 level formats, it seems to be any number of different formats.

But my complaint is that it should not matter what the format is, when I insert something it should just be visible, not some imaginary line that appears based upon some complex situation.

My apologies, but along with any number of features, the horizontal line is poorly implemented.

I will have to just accept how it is because I have learned that changes are unlikely, unless there is a 3rd party that is able to solve the issue for the community.
How can I change a user's name from all caps?
Asked by Erin Bailey:

Hello!

We have a user whose name shows up in all capital letters. We have not been able to find a way to modify the user name within Atlassian (everything points to Google Administrator to update) and have been told that her name appears normal in all other systems.

I am not positive how this all works, but am looking for a little direction to take back to the main IT department to help resolve.

If there are any insights with specific actions that would need to be taken, it would be greatly appreciated!

Thank You,

Erin


Answers:
author: thais
body: Hi, Erin,

The user may go to id.atlassian.com, log in and edit the profile name.

If it's the case to change the name on Google, please ask the user to go to <https://myaccount.google.com> \> log in \> Personal info \& Privacy \> Your personal info \> update the name with no capital letters.

Please let us know if it worked. :)


author: Erin Bailey
body: Hi Thais,

I actually was able to work with our central IT team to get our domain verified and then modify the user's full name via 'Manage Accounts'. However, I am now seeing that the a lot of previous activity from the user is showing up as 'Unknown User'. Do you know how I can resolve this?

Thanks, Erin

comments: author: Erin Bailey
body: Correction:

What I think happened here is a result of my many attempts to get the name changed. At one point, I removed the user and then recreated her. I am thinking this is why I am now seeing the 'unknown user' everywhere. Is there any way to sync of the original and new user records?

Thanks, Erin


author: thais
body: Erin,

Just answered your ticket about the content ownership changing. Please let me know if any further assistance is needed, and I'll be glad to help. :)


author: Erin Bailey
body: Thank you!

All set here :)


Tags: atl-cloudmisc

confluence-cloud

user

user-management
Display of page comments in Confluence
Asked by Pat Douglas:

When making comments on a page in Confluence, those comments display with the oldest comment at the top. Does anybody know if there is a way to make those comments display with the most recent comment on top?


Answers:
author: Jason B
body: Hi Pat,

At present, Confluence does not have a native way to do this. We do have an open feature request that you may want to vote for and watch: [CONFSERVER-2587 - Reverse ordering of comment lists](https://jira.atlassian.com/browse/CONFSERVER-2587 "CONFSERVER-2587 - Reverse ordering of comment lists").

I did find another Community post where some users offered some JavaScript and macro solutions that you may want to try: [Is it possible to reverse the order in which comments appear?](https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-reverse-the-order-in-which-comments-appear/qaq-p/21425 "Is it possible to reverse the order in which comments appear?")

I hope this helps!
Appy Editing restrictions
Asked by Sharen Murnaghan:

I have just published a page which was restricted when I was creating but now that it's published I wish to remove the restrictions and publish it so that Everyone can view but only specific people can edit - Editing restricted. When I try to apply this I get this error

**There was an error submitting the page restrictions. Please try again later.**

Please help me solve this


Answers:
author: Rosa M Fossi
body: [@Lillian Shibata-Salley](/t5/user/viewprofilepage/user-id/1048207) Did you try the edit mode change?

Try going into edit mode for the page, changing the permissions, and re-publishing. Uncheck the "email watchers" if you want to avoid a message to everyone.

comments: author: Lillian Shibata-Salley
body: Thanks tried that but can't even get that far - as soon as I set the restriction and hit apply, I get the error message in edit mode as well...


author: Lillian Shibata-Salley
body: Ok got it to work - I deleted some groups in the restrictions and it kept and added my new group and it worked... go figure... sigh


author: Rosa M Fossi
body: Hi Sharen,  
Try going into edit mode for the page, changing the permissions then, and re-publishing. That worked for me just now.


author: Rosa M Fossi
body: I'm having this same issue with a live page. I need to update the permissions on it and keep getting that error.


author: Glenn Oliver
body: Work your way down the page tree for which you are directly responsible, i.e. be careful only to change your own tree.  
Start from the highest level parent page ++that is within your remit++ , and change the Restrictions as you require them to be changed.  
Then change in exactly the same way the child page(s) and grandchild page(s) and so on, until you reach the lowest level of your tree.  


author: Andrey Kabakov
body: I've reproduced this issue in Confluence 7.1.0. I've managed to set restrictions and remove them.


author: Lillian Shibata-Salley
body: I'm having the same issue - tried to edit and update but same error message. We sent this link to a lot of people - if I create new page the link will change - so not a good workarouind - why is this happening and is there a fix?


author: Jonathan Smith
body: [@Sharen Murnaghan](/t5/user/viewprofilepage/user-id/1317910) If you need an immediate fix, create a new page with the proper permissions, then copy the content into that page. Delete original.

\*Note: Notifications will go out to members again if they were tagged in your article.

After, you can then try to replicate the issue with a test page and troubleshoot.


Tags: cloud

confluence-cloud