youngmon/atlassian-qna huggingface dataset:
Disable automatic comment when issue with attatchments is created.
Asked by Metin Erkmenis:

When we create an issue with images or other attachments in it, it will automatically create a comment with all the attachments and images in it.   

Also when an issue is created through an email request, it adds all the images in the signature of the email as attachments, which in turn get added into a comment. This causes a lot of clutter.   

Is there a feature to disable these two things, or is it possible to achieve this with automation? I have managed to automatically detect and hide the signature, but the things I mentioned above I can't seem to figure out.   

I've tried creating an automation to remove the images in the attachments, which seems to work. However I've seen that any image that comes in through an email request is labled image00x.png, so if there are any images in the email before the first image of the signature they will also be deleted this way if you make the automation delete images starting with image001.png and up.   

Thanks!


Answers:
author: Dan Breyen
body: Hi [@Metin Erkmenis](/t5/user/viewprofilepage/user-id/5412541) welcome to the community. Getting JSM to not add the items in the signature is a ticket on Atlassian's Jira site: [JSDCLOUD-2090](https://jira.atlassian.com/browse/JSDCLOUD-2090)

Feel free to vote for and watch that one.

In my opinion, and I could be wrong, adding a comment when you have attachments is how the system works to add a new item to a ticket. It's the way of saying who added stuff when.

Hope that helps.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
How do I access JSM on Jira mobile app
Asked by Orlando Sanchez:

I've downloaded the Jira mobile app but I'm unable to access my dashboard. I keep getting asked to create a site name.


Answers:
author: Nikola Perisic
body: Welcome to community [@Orlando Sanchez](/t5/user/viewprofilepage/user-id/5412526) ,

Currently there is Jira cloud and Jira server available for mobile and you cannot access JSM through the app.

The alternative is to use the desktop version of the Jira and then change the products, where the interface will be of course different.


Tags: jira-mobile-apps

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Add customfield to all Request types
Asked by Raymart Cruz:

Is it possible to automatically add a specific custom field to all request types (Issue View)? I've already added the custom field "Asset" to screens, but unfortunately, it did not show on the ticket.

![Screenshot 2024-01-23 at 10.08.49?PM.png](/t5/image/serverpage/image-id/301957iEBCBDB14F4889EED/image-size/large?v=v2&px=999 "Screenshot 2024-01-23 at 10.08.49?PM.png")![Screenshot 2024-01-23 at 10.09.44?PM.png](/t5/image/serverpage/image-id/301958iE81D86DA15A5F243/image-size/large?v=v2&px=999 "Screenshot 2024-01-23 at 10.09.44?PM.png")


Answers:
author: Manne Kj?rby - ProProces
body: Hi Raymart.

The issue screen only defines what is possible to see on the inside of jira.

You would have to add it to each request form, you want the field to appear.

You can do that on your first screen shot in the Request form tab.

Regards

Manne


Tags: cloud

custom-field

jira-service-management

jira-service-management-cloud

screen
Atlassian Cloud products are suspended
Asked by Renzo Bersano:

Hi there,

Even though we updated the payment, our account is still suspended.

Please Help ASAP

Ticket for renewal payment:

[CA-2782107](https://support.atlassian.com/requests/CA-2782107)

Ticket for Reactivate Subscription :

[CA-2782159](https://support.atlassian.com/requests/CA-2782159)

[CA-2782156](https://support.atlassian.com/requests/CA-2782156)

[CA-2782163](https://support.atlassian.com/requests/CA-2782163)


Answers:
author: Nikola Perisic
body: Welcome to the community [@Renzo Bersano](/t5/user/viewprofilepage/user-id/5412435)

What was a reason that got your account suspended?

On which plan were you subscribed to?

comments: author: Renzo Bersano
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301953i62DD20A79BA77134/image-size/large?v=v2&px=999 "image.png")


author: Renzo Bersano
body: The payment failed and when changing the credit card, the payment is not updated


author: Renzo Bersano
body: Now i have all products suspended !


author: Nikola Perisic
body: What happens when you click on Reactivate?


author: Nikola Perisic
body: I see, this is something that Atlassian needs to take care of.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
JIRA Assetmanagenet Permissions
Asked by christian.held:

Hi there,

I want to enable normal JIRA users having access to their own mapped devices - without granting them access to the object scheme.

Goal: To switch status of the current user mapped assets by themselves

NO-Goals: To let them see all the objects in the scheme - only their owns

Are there any experiences in this community?

Thanks in advance. :)

Best regards, chris h


Answers:
author: Carla Ann Rowland
body: End users can view assets. Are you thinking of an interactive dashboard to show them asset allocated to them?

You could write filter show asset assigned to current user. Here is starting point: <https://support.atlassian.com/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/>


Tags: jira-service-management

jira-service-management-server

server
JSM form conditional logic 2 reset values
Asked by Neil Fletcher:

Hi everyone,

I'm trying to create a form to use in a ServiceDesk project and wonder if anyone has a suggestion to solve this example;  

The form has 2 choices - 'Order new hardware', which triggers a conditional section.   
The employee chooses eg. 'Mobile Phone' and a new condition allows the choices of different phone types.  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301934iB961A0ED0D1461B6/image-size/large?v=v2&px=999 "image.png")

...if the employee changes their mind, and goes back and selects 'Order new software' instead, a new condition is triggered where they can select which software they need.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/301936i30D30E19433411AE/image-size/large?v=v2&px=999 "image.png")

This works quite well but the problem is that the first choice for hardware is not cleared, so the employee would be ordering both hardware and software.

I'm looking for a solution to reset or clear the values of a conditional section if the employee back-tracks and selects something else.

I guess separate forms would solve it but I wanted to keep everything in the same request form.

Thanks for your help  
Neil


Answers:
author: Marc - Devoteam
body: Hi [@Neil Fletcher](/t5/user/viewprofilepage/user-id/5127667)

This is a new one for me as well. If this is the case you could report it as a bug.

Are the options chosen after the conditional based on options in the form only, or are they coming from linked custom fields?

It could that this makes a difference.

I have not been able to test this hypothesis of mine, but maybe you can.

comments: author: Neil Fletcher
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)   

The form is a combo of form-only fields and linked custom fields.   

I followed your suggestion and tested a form with form-only fields and a form with custom linked only fields - they both seem to work in a similar way. ie. if you back-track, it remembers the previous value.

In testing this I had asked colleagues to jump around the form and maybe that's not a normal situation.  

When the form is actually submitted (which I admit I didn't try before posting this), it only takes the values selected for hardware ++**or**++ software (can only choose one)... so if the employee does change their mind, they will submit only what they see... which is correct.

Thanks for your help, it pointed me in the right direction.


Tags: cloud

jira-service-management

jira-service-management-cloud
Admin role can't see issue in Jira setting
Asked by Admin ITSM:

Dear Community

I'm JSM admin with free plan assigning another account as an admin so that the other admin can create issue in custom field. However, the admincan see only personal settings rather than Jira settings.Can someone clarify me on this or I mistakenly configure?

thank you very much

Jedsada R.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Admin ITSM](/t5/user/viewprofilepage/user-id/5412337)

Looks like you didn't grant your user admin privileges. Please take a look on this doc (<https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>) and re-check your actions.

<br />

Regards,

Seba


Tags: cloud

jira-service-management

jira-service-management-cloud
Want to set the dynamic name in my bitbucket pipeline step
Asked by Muhammad Ahtisham Ul Haq:

Is there any possible solution if i want to dynamically change the step name during the custom pipeline. I try variable calling on the step name but it does not work.

Thanks in advance.


Answers:
author: Mark C
body: Hi [@Muhammad Ahtisham Ul Haq](/t5/user/viewprofilepage/user-id/4878140),

Thank you for reaching out to the community.

Unfortunately, it is not possible to use a dynamic step name in Bitbucket Cloud Pipelines (including the use of an environment variable for a step name).  
We do have a similar existing feature request for it that can be located through this link. - <https://jira.atlassian.com/browse/BCLOUD-21026>  
You can upvote and watch it for now so that you'll be notified of any updates from our team when the feature becomes available on Bitbucket Cloud.

As a workaround, you can use the [YAML anchors](https://support.atlassian.com/bitbucket-cloud/docs/yaml-anchors/) to override a step name from your custom step.

Hope it helps and let me know if you have further questions.

Regards,  
Mark C


author: Saad Qureshi
body: ![Screenshot from 2022-09-20 10-45-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/216729i5BF72C49D707BA5E/image-size/large?v=v2&px=999 "Screenshot from 2022-09-20 10-45-41.png")

comments: author: Saad Qureshi
body: How to change the name of the step above dynamically using variables? Is it possible?


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Images and Icons not loading when deploying web app from Pipeline
Asked by Abdul Haseeb:

I'm deploying Flutter web apps from bitbucket pipeline with [atlassian/firebase-deploy](https://bitbucket.org/atlassian/firebase-deploy/src/master/) pipe. I'm getting broken images/icons when deploying from pipeline. But when I deploy from my Macbook using the same commands, my images are not broken. Please find the screenshots below.

bitbucket-pipelines.yml

![Screenshot 2022-09-20 at 10.53.30 AM.png](/t5/image/serverpage/image-id/216726i31D08DD7D3F484D2/image-size/large?v=v2&px=999 "Screenshot 2022-09-20 at 10.53.30 AM.png")

1) Deployed from Macbook. 2) Deployed from pipeline

![Screenshot 2022-09-20 at 10.56.42 AM.png](/t5/image/serverpage/image-id/216727iD6AF7959BA408B6F/image-size/large?v=v2&px=999 "Screenshot 2022-09-20 at 10.56.42 AM.png")![Screenshot 2022-09-20 at 10.56.12 AM.png](/t5/image/serverpage/image-id/216728iF112053CFD02178B/image-size/large?v=v2&px=999 "Screenshot 2022-09-20 at 10.56.12 AM.png")


Answers:
author: Patrik S
body: Hello [@Abdul Haseeb](/t5/user/viewprofilepage/user-id/5035030) ,

Welcome to Atlassian Community!

In order to investigate further, I would like to ask a few questions :

* What is the path where these images/assets are stored ? Are they stored in your repository directly or do you move them to the build/web/\* artifact you are generating in the build step?
* After deploying through the pipeline, if you check the destination end for the folder where the images/assets should be, are they present in the destination?
* What exact command did you execute locally to have a successful deployment?
* Could you try executing the same commands in a local docker container, following the instruction in [Debug pipelines locally with docker](https://support.atlassian.com/bitbucket-cloud/docs/debug-pipelines-locally-with-docker/) ? This will simulate the environment of bitbucket pipelines. When testing locally, make sure to reset to the same exact commit as your failing pipeline is using :

  ```
  git reset --hard <commit ID>
  ```

Once you run the test locally, please share with us the log output. Make sure to sanitize any sensitive information from the logs.

Thank you, [@Abdul Haseeb](/t5/user/viewprofilepage/user-id/5035030) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud

firebase
java project with gradle as a build tool to build application on bitbucket pipeline!
Asked by jaya_prakash_:

Hi Team,

I am trying to build java application on bitbucket pipeline where gradle as my build tool but i am unable to build the code please help me with pipeline code and gradle script to build the application on bitbucket pipeline.


Answers:
author: Erez Maadani
body: This might help: <https://support.atlassian.com/bitbucket-cloud/docs/java-with-bitbucket-pipelines/>

Scroll down for the \`Build and test Gradle projects\` section.


Tags: bitbucket-cloud

cloud
git gc request for binary cleanup
Asked by brianjaod:

Can you please run git gc on my private repos? Despite my commit rewrites to remove the large binaries, they're currently still showing an overly large size. Specifically, the A\*\*\*\*07 repo.

Thanks,

Brian


Answers:
author: Caroline R
body: Hi, [@brianjaod](/t5/user/viewprofilepage/user-id/3198170), thank you for reaching out to Atlassian Community.

We have run a GC against the repository you mentioned and we were able to reduce its size from 627.1 MB to 2.4 MB. Could you please confirm if there is any other repository you need to run a GC?

Let me know if you have any additional questions or concerns regarding this case.

Kind regards,  
Caroline

comments: author: brianjaod
body: [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) that worked great, thanks! In the future, is there a better or more efficient way to handle this scenario of you guys running gc on your end? It seems that creating community questions is not very efficient, compared to a "Run GC" button on the repo dashboard or something ... Just my $0.02


author: Caroline R
body: Hi [@brianjaod](/t5/user/viewprofilepage/user-id/3198170), thanks for your confirmation!

To give you some context around the git GC process, Bitbucket triggers a garbage collection on the repository after each push, however aggressive GC is triggered by Git once the unreachable/dangling objects become older than 30 days.

For this reason, there is no need for us to trigger a manual GC for your repositories, however, we are happy to run it for you if you feel there is a need.

We already have a feature request (current status "in progress") to allow users to mark repositories for git GC, as you can check here:

* <https://jira.atlassian.com/browse/BCLOUD-11593>

Please consider adding yourself as a watcher to receive the updates as we make progress with this. If you are not familiar with our Feature Request Policy, you can read more about it [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

I hope this helps, but do let me know if you have any questions.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
Repository add file issue
Asked by daidao88:

Why can't I upload a local file directly when adding a file to the repository?

![123.png](/t5/image/serverpage/image-id/216696iD99010EC1EA1D10A/image-size/large?v=v2&px=999 "123.png")


Answers:
author: daidao88
body: Is there an admin, how can I fix this

comments: author: Mark C
body: Hi [@daidao88](/t5/user/viewprofilepage/user-id/5034865)

Thank you for reaching out to the community.

Commonly, you won't be able to push to your **master** branch due to a branch permission setting.  
For this, would it be possible for you to check your repository if you have the branch permission setting related to the **master** branch?

1. Go to your repository
2. Click **Repository settings**
3. Click **Branch restrictions**
4. Find the setting for your **master** branch

Let me know how it goes.

Regards,  
Mark C


Tags: bitbucket-cloud

cloud
Bitbucket pipeline test output failed test as jira/clickup ticket
Asked by Nataraj:

I am building a pipeline and am running jest test's and wanted to create as jira/clickup ticket for the test's faild what's the best way to get this done

What i wanted to do is to capture the output of the jest test's and create a ticket in jira/clickup.

Below is the pipeline

image: atlassian/default-image:2

pipelines:  
default:  
- step:  
name: "Install"  
image: node:16  
caches:  
- node  
script:  
- npm install  
- parallel:  
- step:  
name: "Test"  
image: node:16  
caches:  
- node  
script:  
- npm test

the package.json is as below

{  
"name": "node-app-jest",  
"version": "1.0.0",  
"description": "Node app with Jest test's",  
"main": "server.js",  
"scripts": {  
"test": "jest --verbose --runInBand --forceExit",  
"start": "node server"  
},


Answers:
author: Patrik S
body: Hey [@Nataraj](/t5/user/viewprofilepage/user-id/4994290) ,

Thank you for reaching out to Atlassian Community!

I noticed you have opened an internal support ticket with us about this same question, and it seems it was already resolved.

In this case, I will be sharing the solution of the ticket here :
> We suggest using the [jira-create-issue pipe](https://bitbucket.org/product/features/pipelines/integrations??&search=jira&p=atlassian/jira-create-issue) insidean after-script section. Inside the after-script, you can check for the latest exit code using the variable 'BITBUCKET_EXIT_CODE'. If the exit code differs from 0, you can trigger the pipe.
>
> * After-script documentation: <https://support.atlassian.com/bitbucket-cloud/docs/configure-bitbucket-pipelinesyml/#after-script>.

Thank you, [@Nataraj](/t5/user/viewprofilepage/user-id/4994290) .

Kind regards,

Patrik S


Tags: bitbucket-cloud

cloud
I cannot add my ssh key as apparently it has already been added
Asked by Patrick El Hage:

Adding my ssh key leads me to the error "Someone has already added that SSH key". The recommended solution of sshing into git@bitbucket.org to find the account associated with the key does not work. I have checked for potential other personal accounts on bitbucket and cannot find any let alone any that have that ssh key. How can I find out what account is using my key ?


Answers:
author: Caroline R
body: Hi, [@Patrick El Hage](/t5/user/viewprofilepage/user-id/5034764), welcome to Atlassian Community!

As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here.

You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please feel free to let me know if you have any questions.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
Lost information in my Bitbucket
Asked by michaelaguilarps:

Hello,

I just found out that some information have been lost in my Bitbucket.

Some files (don't know how many) have a Last version in May, but these files where modified many times after that time.

I checked the logs and there is no records after May in any branch. I am sure that these files where fine a week ago, what could happened? What can I do?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@michaelaguilarps](/t5/user/viewprofilepage/user-id/358168)

Sorry for asking this, but are you certain that it's the same repository which you commit? It seems really weird to be honest..

Are you on a paid plan? If yes, I would consider contacting Atlassian.


author: Theodora Boudale
body: Hi [@michaelaguilarps](/t5/user/viewprofilepage/user-id/358168),

You mentioned
> I checked the logs and there is no records after May in any branch.

* Can you please let us know where exactly you checked that? I.e. what options you selected when viewing the repo on Bitbucket Cloud website, step by step, and what info you were looking at regarding dates.  

* Can you see the commits that altered these files after May on the **Commits** page of the repo?  

* When was the last commit pushed to the repo? Can you see that on the **Commits** page?

We have a bug where sometimes recent commits that do exist in the repo are not visible in the UI on the **Commits** page of the repo: <https://jira.atlassian.com/browse/BCLOUD-19548> When this occurs, it's only recent commits that are not visible. The issue can be fixed by pushing a newer commit or creating a branch (it could be a test branch just to fix this, that you can delete right after), then the commits are visible again.

I'm not sure if you are affected by that though or if your issue is different, so it would be helpful to have the info I asked for above.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Unable to access
Asked by Ratheesh Chilukamari:

Unable to access the bitbucket site with BSNL FTTH internet, but I can with other internet connections


Answers:
author: Theodora Boudale
body: Hi [@Ratheesh Chilukamari](/t5/user/viewprofilepage/user-id/5034656),

What kind of error do you see when you try to access the Bitbucket website?

We've had some reports from users seeing an error that includes DNS_PROBE_FINISHED_NXDOMAIN and we are looking into it.

If you see the same in the error message, a few things you can try are the following:

* Try using Google DNS below for testing purposes, and check if the site gets resolved afterwards  

  8.8.8.8  
  8.8.4.4  

* You can try entering the following in the **hosts** file of your machine and then check if Bitbucket website is loading  

  ```
  104.192.141.1 bitbucket.org
  ```

  <br />

  Please note that in case it works, it should be a temporary workaround as Bitbucket IPs could change at any time.  

* As Nic suggested, please reach out to your ISP to report this and ask them if there is an issue with routing from their network to Bitbucket

Kind regards,  
Theodora


author: Nic Brough -Adaptavist-
body: You'll need to talk to the administrators of your BSNL FTTH internet, whatever that is.


Tags: bitbucket-cloud

cloud
Try to add ssh key, but get "Someone has already added that SSH key.
Asked by Wira Sakti:

I try to add ssh key to my project but 'Someone has already added that SSH key' warning always showing. And I don't know where that ssh key has been used.


Answers:
author: Caroline R
body: Hi, [@Wira Sakti](/t5/user/viewprofilepage/user-id/5034495), welcome to Atlassian Community!

As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here.

You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please feel free to let me know if you have any questions.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
When there will lts for bitbucket server version 8?
Asked by Barak Nisim Sonino:

We are using version 7.20.0 and want to upgrade to the latest LTS version.

Right now, it seems to be 7.21.04, when are you planing to release 8 version as LTS?


Answers:
author: Christian Glockner
body: Hi Barak,

See our announcement here, 8.9 will be the next LTS: <https://community.atlassian.com/t5/Data-Center-articles/Announcing-the-next-Bitbucket-Data-Center-Long-Term-Support-LTS/ba-p/2122796>

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: bitbucket-server

long-term-support

server