youngmon/atlassian-qna huggingface dataset:
No Longer an Admin Notification
Asked by Tara LaFreniere:

How does the community feel about the notification a user gets when we remove their admin rights? I've found it causes nothing heartache in my org. Thoughts? Suggestions?

Example:

Hi \<name\>,

\<Name\> \<email\> removed you as an administrator of the \<group name\> organization.

Cheers,  
The Atlassians


Answers:
author: Mike Rathwell
body: Hi [@Tara LaFreniere](/t5/user/viewprofilepage/user-id/1193996)

I do agree that is a little bit cold and impersonal. I haven't had that as I am server based but have had to remove some here as well. I've always let them know ahead of time that a) it was happening and b) why.

As to heartache; when you get to my... advanced... state of career, quite often being removed as admin on something is a reason for a happy dance. One less thing I'm responsible for.


author: Tara LaFreniere
body: We have both server and cloud, so was surprised when the notification when out, so didn't have a chance to prep :) I agree, we get to an age where less is more!


Tags: administration

confluence-cloud

notification
I would like to remove old logfiles that were automatically added to confluence through logwatch,
Asked by Lou-Guardia:

I would like to automatically remove old logfiles that were automatically added to confluence through logwatch,


Answers:
author: Shannon S
body: Hello Lou-Guardia,

Thank you for contacting us about this. I'm not familiar with Logwatch myself; can you explain a bit about how it works with your environment? From what I can see, Logwatch should be parsing the existing log files.

If you can let me know exactly how it works and where it stores them, and what you're trying to do exactly? Do you need to uninstall Logwatch or are they simply outdated? Are you running into any error messages?

Thank you for your help!

Regards,

Shannon
Create Page Hangs after Upgrade to 7.1
Asked by Randy Sargent:

After upgrading to 7.1 I can no longer create new pages, I just get the spinning wheel and eventually it times out giving me a notification that something went wrong loading the editor. Refreshing the page doesn't change the behavior.![confl-notif.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/72750iAEDAC00FE155860B/image-size/large?v=v2&px=999 "confl-notif.PNG")![confl-hang.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/72751i6469265CDC2924CD/image-size/large?v=v2&px=999 "confl-hang.PNG")


Answers:
author: Shannon S
body: Hello Randy,

Welcome to Atlassian Community! It's nice to meet you. I have a few questions for you before we can proceed in troubleshooting this issue.

1. Is your Confluence site behind a firewall or proxy? If you were to bypass that proxy, are you able to edit pages?
2. Can you try to see if changing the Collaborative editing mode to **Limited** allows you to edit pages? See [Administering Collaborative Editing \> Change the editing mode](https://confluence.atlassian.com/doc/administering-collaborative-editing-858772086.html#AdministeringCollaborativeEditing-Changetheeditingmode) for details on how to do that.
3. Are all users having this issue?
4. Does this affect different pages and spaces?
5. What errors occur in your atlassian-confluence.log file when you attempt to edit the page? See [Working with Confluence logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) for more details.

Thank you for your help!

Regards,

Shannon


Tags: confluence-server

server
Problems with confluence key license in installation
Asked by Eduardo Garzon:

During instalation the key license the aplicatio show me this Server Id: BAXF-8V5E-WGT-W0RQ, but when I try to get the license key from your web with this Server Id, the web returns an error: Invalid server Id.![InstalationLicenseRequest.jpg](/t5/image/serverpage/image-id/72745i7D49C28AC06DE0A5/image-size/large?v=v2&px=999 "InstalationLicenseRequest.jpg")![SerAtlassianWebLicenseConsultation.jpg](/t5/image/serverpage/image-id/72746i22DEB1FECAD6E1BA/image-size/large?v=v2&px=999 "SerAtlassianWebLicenseConsultation.jpg")


Answers:
author: Shannon S
body: Hello Eduardo,

Thank you for bringing this up to us! I just had a look at your account, and it looks like you were able to add the correct Server ID.

Can you please confirm if you're still having trouble? If so, you can contact the [Billing \& Licensing team](http://support.atlassian.com/contact) directly, and they'll be able to give you a hand.

Regards,

Shannon


Tags: confluence-server

server
500Duplicate key falsejava.lang.IllegalStateException: Duplicate key
Asked by pinky_reddy:

when confluence page is loading 500 duplicate key error is appeared. can anyone please help in solving the issue.


Answers:
author: Diego
body: Hello there, [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900) ! Thanks for sharing with the community.

As I understand, you are c++*urrently unable to load Confluence pages due to a 500 error*++ in your instance. This kind of issue can be caused by a number of variables and we should start by looking into a few details.

Let us start by checking if:
> 1. *This affects all pages within your instance*
> 2. *This happens to different users*
> 3. *This happens to pages with no macros, only text*

After checking the above, we can move on and try a few things. One such thing is ++*enabling safe-mode*++ . Enabling safe mode will ++*disable all user-installed apps*++. Here is what we need to do to enable safe-mode:
> 1. *Click the Cog icon at the top right corner*
> 2. *Select Manage apps*
> 3. *Scroll down to the bottom of the apps page*
> 4. *Click Enable Safe Mode*
> 5. *After enabling safe mode, check if the issue persists*

Here is our documentation on this process:
> * [++**\[Confluence Server\] Disabling and enabling apps**++](https://confluence.atlassian.com/upm/disabling-and-enabling-add-ons-273875716.html)

Safe-mode will allow us to ++*rule out third-party apps as the root cause*++ of the situation. After disabling all of the apps, you can ++*re-enable them one by one and check*++ after each, if the ++*issue comes back*++.

Since this process affects all users, we advise you to schedule a downtime for your instance prior to testing it.

Let us know if safe-mode helps you out! Looking forward to your reply!


Tags: confluence-server

server
How do I find the current logged in user for the session?
Asked by ramishka:

I need to fetch some basic data about the current logged in user from within my plugin.

In previous Confluence versions, I used to get this info via AuthenticatedUserThreadLocal but as per this document <https://developer.atlassian.com/server/confluence/how-do-i-find-the-logged-in-user/> that is deprecated.

The article above suggests me to use com.atlassian.confluence.user.AuthenticatedUserAccessor for this purpose however I cannot seem to find any information about this class in the API documentation. It does not seem to be available in the com.atlassian.confluence.user package either.

Any suggestions on the best possible way to fetch current users data from a plugin?

Thanks,  
Ramishka.


Answers:
author: Shannon S
body: Hello Ramishka,

Thank you for reaching out to us about this. The Atlassian Community is mostly end-users who will likely not have experience with what you are trying to accomplish. I recommend that you raise this question on our [Atlassian Developer Community](https://developer.atlassian.com/resources) instead. It's more likely that you'll be able to find an answer to your question there!

Let me know if you have any trouble or questions about that.

Regards,

Shannon

comments: author: ramishka
body: Thanks Shannon. My bad I mixed up the communities.


author: Shannon S
body: No worries!

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: atl-dev

confluence-development

confluence-server

server
Can I add watchers to a page and it's children?
Asked by Rufus Casey:

I would like to add watchers to pages and their children, without adding all children manually, and without adding them as watchers for the entire space.

* avoid over-notifying
* notify with relevant pages


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi

You can try using[this plugin](https://marketplace.atlassian.com/apps/1218822/notifications-scriptrunner-confluence?hosting=server&tab=overview&_ga=2.83996761.1115707262.1573559539-748161253.1533556773). It is a free app. There is an open ticket with Atlassian for this feature for Cloud - [CONFCLOUD-2853](https://jira.atlassian.com/browse/CONFCLOUD-2853) and Server - [CONFSERVER-2853.](https://jira.atlassian.com/browse/CONFSERVER-2853)

Thanks

Sireesha


Tags: cloud

confluence-cloud
How to derive monthly usage statistics
Asked by Mrinalika Akula:

Hello All,

We are having a requirement to gather monthly content creation trends on our confluence instance.

We need

- The number of pages created overall.

- The number of pages created per space.

Is there a mechanism to achieve this without any assistance from paid plug-ins.

Does google analytics add-on have this capability?

Else is there a way to obtain data dump of content creation so that needed analytics can be derived from it?

Thanks in advance,

Mrinalika


Answers:
author: Nicole
body: Google Analytics receives extremely limited data from Atlassian. My org is trying out Confluence Cloud Premium to access Analytics and see # of visits and pages visited.


Tags: confluence-cloud
Require form plugin for Conflunce
Asked by Gaurav Arora _Wipro Id_:

Hi All,

Can anyone suggest me a Confluence add-on/plugin to tabulate the data entered by the users in a form created by the same plugin and post this tabulated data into a Confluence Space Page(s) or directly into the database?

I know this is a very specific requirement, but if there exists any plugin kindly suggest.

And also any other suggestions/approaches are welcome.

regards,

Gaurav Arora


Answers:
author: Gaurav Arora _Wipro Id_
body: Hi [@Gaurav Arora _Wipro Id_](/t5/user/viewprofilepage/user-id/2111412) ,

You can use [Run Self-Service Reports for Confluence](https://marketplace.atlassian.com/apps/189/run-self-service-reports-for-confluence?hosting=server&tab=overview) and [SQL for confluence](https://marketplace.atlassian.com/apps/225/sql-for-confluence-pro-edition?hosting=server&tab=overview), where you will be able to update the database based on the user entries from the confluence page.  

Run Self-Service Reports will help you create a form on the confluence page.   
SQL for Confluence will help you to enter the data on the UI, which will update the database backend.

Thanks,  
Sravya

comments: author: Gaurav Arora _Wipro Id_
body: Hi @\[deleted\],

Thanks for your help here. Could you also be a little more generous and share some documentation/example videos for how I can enter the data on the UI that will be reflected in the database backend. I am not aware of how to create a link between the form (created by Run Self-Service Reports) and the database (connected to Confluence by SQL for Confluence) which was the original requirement.

It will help me a lot.

Best Regards,

Gaurav Arora


author: Alex Medved _ConfiForms_
body: When it comes to the requirements around tabular data and creating the forms in Confluence then take a look at [ConfiForms app](https://marketplace.atlassian.com/apps/1211860/confiforms-data-forms-workflows?hosting=server&tab=overview "ConfiForms app fro building forms in Confluence")

Very versatile in the ways you can build the forms as well as how to present the data stored within your forms.

Lots of examples could be found on [confiforms.com](https://confiforms.com/ "ConfiForms - forms plugin to create forms in Confluence")


Tags: confluence-administration

confluence-app

confluence-server

server
Can we install Confluence on Windows VM (Hyper-V)?
Asked by isi:

I tried installing Confluence on Windows VM (Hyper-V) but I was stuck in a page where we need to input a trial license.

The error after pasting license obtained from "[Get an evaluation license](https://my.atlassian.com/license/evaluation?product=Confluence&licensefieldname=confLicenseString&version=7.1.0&build=8301&sid=BF65-1TGI-1LOC-MUMJ&callback=http://localhost:8090/setup/setuplicense.action&ref=prod)" link, I got this error:  

"Confluence support and upgrades for this license ended on **12 Dec 2019** . This license is not valid."  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/72720iF334DCDB836E6746/image-size/large?v=v2&px=999 "image.png")  
Am I missing anything? any suggestion I can try?


Answers:
author: Vickey Palzor Lepcha
body: Try logging into your account separately and try generating a new evaluation license.

comments: author: isi
body: Hi Vickey,

Thank you for your help. I did it but still not working same problem appear.

any advice else, pls?


author: Vickey Palzor Lepcha
body: Does the SERVER ID match with the Server ID in your account from where you are copying your license ?


Tags: confluence-server

server
Confluence page access rights
Asked by Nikolaos:

Dear sir or madam

Goodmorning

I have an administrative question regarding confluence.

We have some new users and we want for them to grant access for only one of our spaces.

As far as I have understood Conflunece access rights are space oriented and we have to go and manually change the access rights to every one of our existing spaces in order to disable access for our new users.

Is there a more efficient way to do this?

Best regards

Nikos Porfyriadis


Answers:
author: DPKJ
body: [@Nikolaos](/t5/user/viewprofilepage/user-id/2739577) [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) has guided you in correct direction, creating a separate group and giving it access to desired space save a lots of hassle and manual work. One point I would like to add to his answer is,

* Make sure new users are not part of any other group,
  * if they are, make sure that group is not associated with any space


author: Ollie Guan
body: Hi [@Nikolaos](/t5/user/viewprofilepage/user-id/2739577) ,

Add these new users to a new group that only gives access to specific spaces, and other spaces should not allow access to anonymous users.


Tags: confluence-server

server
Unable to extract all columns in pdf export
Asked by mohit.khurana:

we have table with 6-8 columns in Confluence. While exporting it to pdf, we are only getting 4 columns. Is it a system bug/limitation or the issue is with the way we have structured the information? Kindly advise


Answers:
author: Katharina Rubina
body: Hi [@mohit.khurana](/t5/user/viewprofilepage/user-id/3603696),

do you evtl. have pictures in your table? Also, what is the width of your table?

May be this aticles could help you:

<https://confluence.atlassian.com/confkb/wide-tables-are-cut-off-in-pdf-exports-in-confluence-954240963.html>

<https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html>

Cheers

Katharina


Tags: confluence-server

server
How to disable HTTP service for Confluence
Asked by Prapti:

I would like to disable the HTTP service for Confluence as we all login to the service with our AD credentials in plain text if we leverage that access. The server runs over HTTPS as well and should only be HTTPS given we login via AD credentials and the service contains sensitive data regarding our environments that shouldn't be transmitted over the network in plain text either.


Answers:
author: Vero Rivas
body: Hi [@Prapti](/t5/user/viewprofilepage/user-id/3633167)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/Disable-http-access-to-our-Confluence-server/qaq-p/1668037>

Cheers


Tags: confluence-server

server
slack deep linking
Asked by Gani Budi Cahyono:

I want to open slack direct message using URL, like mentioned in <https://api.slack.com/docs/deep-linking>

When I add an url in edit page, it seems to be working. I can open the url and it directed to slack application.

But when I published the page, the URL is cleared to http://#.

Is there any way preventing the confluence clearing my URL?


Answers:
author: Diego
body: Hello there, [@Gani Budi Cahyono](/t5/user/viewprofilepage/user-id/3633303) ! Great to have you join our community. New faces are always welcome here.

Please allow me to cut this chase short and tell you that ++*we can not use custom protocols*++ within Confluence Cloud pages.

This has been posted as a ++*Suggestion report*++ but has been closed and is ++*not available for Confluence*++:
> * ++**[\[Confluence Cloud\] \[CONFCLOUD-24665\] Add ability to create links using non-standard protocols](https://jira.atlassian.com/browse/CONFCLOUD-24665)**++

Since++*Deep Linking requires the usage of a custom protocol*++, there is currently no feature that tackles that.

We can, however, ++*work around it*++. Here is how:
> 1. *Go to the desired message*
> 2. *Click the Three dots menu (...)*
> 3. *Select **++Copy Link++***
> 4. *Go to your Confluence page*
> 5. *Enter Edit mode*
> 6. *Insert the link into your page*
> 7. *Publish the page*

-START OF EDIT-

Looking at Slack's own documentation, it seems that they are actually vouching for a pretty similar workflow like the one described above. Here is an excerpt straight from their documents:
> *Whether you want to send users to a conversation directly after you receive an access token using OAuth or you simply want to link from your website or from within a message, send them to a URL like this:*
>
> *<https://slack.com/app_redirect?app=A1BES823B>*

Here is the origin of this excerpt:
> * ++**[\[Slack\] Deep linking into your Slack app](https://api.slack.com/docs/deep-linking)**++

This is most likely due to the fact that we can not guarantee that 100% of Slack users will have the Slack application installed. I, for one, do not use the application. I use it via the browser all the time.

-END OF EDIT-

Confluence will display and use that new link just fine now. The link we got from slack ++*does not use a custom protocol*++ , so it works within Confluence. When users click that link, ++*they will be prompted to choose if they want to open that with the Slack application or continue by using the browser itself*++.

This is a little more cumbersome as it needs a few extra steps but does ++*allow you to link directly to messages within Confluence*++.

I hope this shines some light into your situation, Gani! Looking forward to your reply.

comments: author: Gani Budi Cahyono
body: Hi, thank you for your reply.

It answered my question.

I'll try you suggestion


author: Diego
body: Thanks for keeping the thread alive, [@Gani Budi Cahyono](/t5/user/viewprofilepage/user-id/3633303) !

Good to know that this has helped you. Come share with the community in the future.


Tags: cloud

confluence-cloud
Unable to create child page - The connection timed out Check you can connect to...
Asked by Luis Esteban:

I am unable to create a child page, specifically Publish or Save via Google Chrome. I have tried using different networks. I can however create child pages using the iPhone Confluence app, and can see those new pages from the desktop but still cannot edit them. I have tried a number of times over the past week or so but no success.

I get the following messages:

**The connection timed out**

Check you can connect to the internet, then try reloading. If there's no problem with your connection, speak to your Confluence admin.

AND

Can't save changes

AND

Unable to communicate with server. Saving is not possible at the moment.

AND

There was an error processing the request.

AND

Can't reach the server. Check your internet connection, and we'll keep trying to reconnect you.

AND

(index):74 WebSocket connection to 'wss://wikidocs.services.atlassian.com/v1/bayeux-sync1' failed: Unknown reason

WITH

PING wikidocs.services.atlassian.com (13.236.8.157): 56 data bytes  
Request timeout for icmp_seq 0

BUT

However, going to <https://wikidocs.services.atlassian.com/> responds!


Answers:
author: Shannon S
body: Hello Luis,

Welcome to Atlassian Community. It's nice to have you!

I found your reply on an older thread here, where the original cause was since resolved. The issue you are encountering is not related to that issue, so I've created a new thread from your question.

In regards to that error, I've seen similar errors on other Cloud accounts, where the cause was the following:

* [CONFCLOUD-68168](https://jira.atlassian.com/browse/CONFCLOUD-68168) *Edit functions is grayed out in Confluence Cloud for certain users*

If you are using Confluence within your company's network, it's possible that web-socket connections are being blocked by your IT department.

If that is the case, I suggest the following workaround:

* Use a different network connection (like a mobile hotspot) to allow WSS connections
* Contact your organization's IT/network team to allow WSS connections
* Use Firefox with a manual proxy when editing in Confluence.

I hope that helps, but do let me know if you have any questions.

Regards,

Shannon


Tags: confluence-cloud
Improving performance of the Confluence Gallery Macro
Asked by Campbell Trevor:

The Confluence Gallery Macro, is so slow to load the thumbnails it is unusable.

I have added about 150 photos from a company function to our site and displayed them in a gallery. I uploaded them in there original resolutions, about 3Mbytes each, as I want customers to be able to download them if they want to.

The problem is the gallery shows thumbnails, but the thumbnails appear to be full size images, just scaled in the browser (not on the server) and so the whole page takes an absolute age to render.

Is this macro just crap, or is there some way to fix this behaviour.


Answers:
author: James Dellow
body: If you are using this macro on Confluence Cloud be aware that it is being deprecated soon and won't be fixed/improved.

See <https://confluence.atlassian.com/confcloud/we-re-cleaning-up-the-macro-browser-946028471.html> and <https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html>

Hopefully, we might see someone take the opportunity to create a new and improved image gallery macro in the marketplace for those that need it.


Tags: confluence-cloud

image

macro

performance