youngmon/atlassian-qna huggingface dataset:
Former Employee
Asked by hilary kellams:

I am trying to get rid of a former employee.

She was an admin on a lot of boards.

Trello suggested copying the boards to a new team and deleting the old boards by first "closing" them. However, under "more" on the board it only allows me to "leave" board not "close."

I've changed my password, but am not sure if she can still get in.


Answers:
author: Matthew N
body: Hey Hilary

You can copy the board to a new team, and then delete all of the lists from the original boards. What I recommend, however, would be rather than copy the board to a new team is:

* Create a new board (for each board)
* **Move** each of the lists from the old board to the new board
* This will essentially leave the old board *blank*, but you won't be able to remove the admin from that board or close that board, because you're not an admin of it. But if the user logs on to that board, it will be blank, therefore the user won't be able to do/see anything on that original board, and because they're not a member of the new board, they won't have access to that either.

Be sure to remove the former employee from the team, if they're on a team associated with the board, as well.

Happy to help if you have additional questions
How to have cards from a team board show / update on a personal one?
Asked by Matt Baxter:

Hi,

We have a team board for a specific project with cards for tasks assigned to the three of us. Each of us also has a personal to-do board for our own tasks etc.

I want cards from the team board to pull through to our personal ones whilst still showing on the team one.

However, the only way I can figure this so far is to either copy the card, but then comments / updates you make to it won't show on the team one, unless you copy it back and forward each time you update.

The idea behind this is we want our individual tasks / cards to show on our personal one, but also where each other's up to on all the tasks.

Surely this is possible - any advice?

Cheers!


Answers:
author: Krisztian Kovacs
body: Hi there,

Unfortunately that seems to be Jira territory (there you can different boards with the same issues on them).

You could possibly use zapier.com to create some automated card-copy solution but you'd be better off with Jira as it does what you ask for out of the box.

If you are okay with an android widget, there is one that shows your assign tasks.

That's all I can think of.
Copy list to another board
Asked by Paul Salverda:

Is there a way to copy a list with all its card to another board?

Thx,

paul


Answers:
author: Thomas Schlegel
body: Hi Paul,

I think, you have to do that in two steps:

1. Copy the List
2. Move the copy to another board

comments: author: Paul Salverda
body: Thx Thomas, succeeded!


author: Thomas Schlegel
body: You're welcome, [@Paul Salverda](/t5/user/viewprofilepage/user-id/1175807)

If you think, your question is answered, please accept it with the check sign.

With such a sign, other user can find answered questions more easy.


Tags: board
Enterprise Users: Is it possible to export photos/documents along with the .csv file ?
Asked by Pat Simmons:

Before we upgrade, I want o be sure that all our data, including uploaded files, is available to us..


Answers:
author: Matthew N
body: Hey Pat

With [Trello Enterprise](https://trello.com/enterprise), all Business Class features are accessible. Within Business Class, there is a [bulk export](http://help.trello.com/article/714-business-class-user-guide#Bulk-data-export-Export-history)option, which includes a CSV export and all file attachments.

Hope this helps resolve your inquiry!
Autorizing draw.io
Asked by Jakob Andersen:

Hi  
I am using both Trello and draw.io but I have recently come across a but (either in Trello or in my brain) .  
When using web-based Trello (<http://trello.com>) I have no problem accessing and opening draw.io files but for some reason, the Trello App (MacOs High Sierra) won't allow authorization. The process starts but nothing happens and the direct access is not allowed.  
Can any body help?


Answers:
author: hixfield
body: I am facing same issue, when authorising the draw.io app I just get a blank screen and cannot continue. Has this been fixed?


author: Matthew N
body: Jakob

There is a known bug in the platform in which the Trello Desktop app was built on that is causing issues with power ups on the desktop app. The support team is aware of this, and monitoring it, and as soon as that bug is patched then the power ups should work again. This actually isn't on Trello's end, though, so it's more of a waiting game than it would be if Trello had control. So for now, you'll need to use the web version in order to access that powerup.

comments: author: Jakob Andersen
body: Hi Matthew

Thanks for taking the time to answer, its good to know that I wasn't the problem.

Best,  
Jakob


author: Andreas Bauer
body: Same issue here. Would be great to fix it.

thx  
Andreas


Tags: draw.io
Resource / project planning
Asked by Rob Farquhar:

I would like a way to add start dates and end dates to a Trello card that reflect and are read buy a calendar view via resource. Eg. the planyway powerup allows a view where all cards with due date are viewable in a calendar against the reprieve allocated to that card. What I need is for the calendar to reflect a gannet chart type view showing the start and end date on the card. However there is no way to put start date currently in Trello cards. I've used custom fields plugin but planyway can't read that plugin. I don't care what plugin I use but is there a way to do this please?


Answers:
author: Krisztian Kovacs
body: Hi there,

I'm afraid trello is not capable of that (as far as I know). Would it be too much of a hussle to change to Jira?

Jira has customfields that can be used for such reports.

Alternatively you can use the customfields and export the cards as CSV if you are a business user and I think that would let keep the date customfields so you can do magic in Excel.

Is that something helpful?
Repeating cards
Asked by Victoria Kingyens:

What happens to the previous card when one is set up to repeat?


Answers:
author: Krisztian Kovacs
body: Hi there,

it should still be there and the repeater copies it.

If you don't want to have a card lying around as a template, you can use zapier.com (free up to 5 plans) to automatically create cards every day, week, etc...

I hope this helps.
Very lightweight day planner?
Asked by Todd:

I'm looking for a power up that is a very lightweight day planner that allows me to organize tasks by time of day.

I want to drag a task to a 'schedule' to show that I'm going to work on that task from 'a' time to 'b' time, and another task from 'c' time to 'd' time, etc.. A simple way to organize my day.  

It should show maybe two days (today \& tomorrow). No need to sync with other calendars. It would be nice if the 'Activity' of the task recorded that it was worked on for the time allocated.

Does anyone know of existing power ups that do this?  

Thanks


Answers:
author: Caity
body: Hi Todd,

Right now, there isn't a way to set a different duration for each card within Trello. The closest options would be the Planyway or Cronofy Power-Ups.

comments: author: Todd
body: Thanks Caity
Why, this misterious pic in my card? One Gift? One Job? One challenge?
Asked by Laudelino Amaral:

URL:  
<https://trello.com/c/OnWua2z9/1199-assistir-o-filme-o-pre%C3%A7o-da-paz>

![2018-01-18_003123.png](/t5/image/serverpage/image-id/12800i3A4A4B77DFDA2D97/image-size/large?v=v2&px=999 "2018-01-18_003123.png")


Answers:
author: Dan Lew
body: It's a little easter egg. :)

Those aging backgrounds look somewhat like a treasure map... that one card is where you can find the treasure.


Tags: card

image
Removal from Trello website
Asked by cliff william:

I am in Law enforcement and my name and personal information is showing up online with Trello. Seems i had an estimate for some work months ago and this is the reason, help please)


Answers:
author: Matthew N
body: Cliff

Have you reached out to the company that did the estimate and requested that they remove the information? Also might be good for them to know that their board is public, they may not know they don't have it set to private.


author: cliff william
body: Ok, i just contacted them. They said they would handle it even tho the person who entered my information does not work there anymore. Thanks so much for your help.

Cliff


author: cliff william
body: Yes sir I did. All went well !! Thanks again so very much.

Have a great weekend

Cliff
Custom Fields on Android
Asked by Steven Colvin:

Just starting out with Trello...

The Custom fields Power up would be a huge help in my work flow, but my team are all out in the field on mobile phones, and the Custom fields do not appear in the apps. Is there any way to enable them?


Answers:
author: Krisztian Kovacs
body: It seems it's in progress, it looks positive:

<https://trello.com/c/ndXbmEbO/1593-custom-fields-improvements-including-mobile>

They seem to be working on the two most valuable features:

* Custom Fields on mobile
* Working well across multiple boards

comments: author: Steven Colvin
body: Awesome! that would make a huge impact on my work flow. Thanks for the info, I'll keep my eyes out for the update.


author: Matthew N
body: Steven

The only Power Ups available via the mobile app are Calendar and Voting at this time. In order to use Custom Fields on a mobile device, the user would need to use Trello in a mobile browser instead of the app.
How do I put a Trello board on to my iPhone home screen?
Asked by resorter99:

I want to be able to put a Trello board on my iPhone home screen so I can access it really quickly.


Answers:
author: Matthew N
body: You won't be able to link to a board from your home screen to your app, but you can to the mobile web browser. Load your board in safari, and then click the "send" button at the bottom of the page., then click add to home screen. It will place an icon to the URL on your phone. <https://lifehacker.com/5809338/add-web-site-bookmarks-to-your-iphones-homescreen>

comments: author: resorter99
body: Thanks so much Matthew
I see a user named @trello. Is it safe?
Asked by Francisco De Zuviria:

So there is a user named @trello in my board which looks fishy (I'm concerned about privacy). However, I don't know if it is power-up related, and this has been difficult to research.

My only powerup is slack integration.

Is it safe to delete?


Answers:
author: Caity
body: Hi Francisco,

The @trello user is owned by Trello and is perfectly safe. No one monitors that account, but it is automatically added to the welcome board that every account starts off with. You're welcome to delete it---it won't cause any problems on your board.

comments: author: Francisco De Zuviria
body: ty. accepted answer.


Tags: user
If you have a business account how do you get you unlimited power-ups?
Asked by Anastasia Southwick:

My boss has a business account that that is supposed to give you unlimited power ups however his account is not giving him access to more than 2 power ups. How do you fix this? Also we want to use Gaant charts on the trello app so how do we gain access to that?


Answers:
author: Matthew N
body: Anastasia

If your boss has a Business Class team, any board associated with that team should be able to enable unlimited power ups. Is the board in question associated with the team? Meaning the visibility of the board is not "Private" but is "team visible" with the Business Class team selected? If not, have him [change the visibility](http://help.trello.com/article/789-changing-the-visibility-of-a-board-to-public-private-or-team). If it is, please have him try [clearing the browser cache](https://kb.iu.edu/d/ahic) and try once more.

The only Power Ups that currently can be used in the app are Calendar and Voting. Other power ups like Gaant aren't currently available, however they should be visible if he loads the board via a mobile browser instead.

comments: author: Anastasia Southwick
body: Thank you. We will try these suggestions!
Problem to sending a request to enjoy the team
Asked by Jose Carlos Batista:

Hello to all,

I have 3 different persons to include in a team, but only 2 is added, if i use the massive adding, reverts that are added 3 members, but only show two off then, can help me ?

Thanks


Answers:
author: Caity
body: Hi Jose,

Would you mind sending us some screenshots of what you're seeing at trello.com/contact?
Search labels in "contains"-like way when filtering cards
Asked by James Healey:

Example:

Labels:

"this is a cat label"

"this is a dog label"

"this is another cat label"

"this is another dog label"

Action:

Trello \> Menu \> Filter Cards \> Search of "cat"

Expected behaviour of Filter Cards label list:

"this is a cat label", "this is another cat label"

Actual behaviour of Filter Cards label list:

empty

Please could this be fixed to match the the search behaviour when adding a label to a card?

Perhaps the label list should also include the labels of any cards in the current search results, not too bothered about that behaviour though.


Answers:
author: Caity
body: Hi James,

I'll let our team know that's something you'd be interested in!


Tags: filter

label

search
Filter or search unassigned cards on a team/all boards
Asked by Aaron Ros:

Hi,

would like to filter/search all cards that aren't assigned to a member. There are several boards within a team, the only workaround I've found is filter in each board and open one by one each board.

Thanks in advance.


Answers:
author: Caity
body: Hi Aaron,

You can find all cards without members by searching for "-has:members" (without the quotes).

We have some more information about special search operators here: <http://help.trello.com/article/808-searching-for-cards-all-boards>

comments: author: Aaron Ros
body: Perfect! Just what I was looking for.

Thank you
Is there a way to track resource allocation and time spent on each task?
Asked by Georgie:

We are looking at implementing Trello into our team and one of the challenges I am experiencing is I need to know how much time each person is spending on each task so I can measure resource utilisation. This will help me to determine information that will help with resourcing my major and minor projects. We also do simple tasks to support other departments across the organisation. Any help or suggestions will be greatly appreciated. Thank you!


Answers:
author: Matthew N
body: Georgie

Trello doesn't have time tracking, but offers some alternative [suggestions here](http://help.trello.com/article/941-time-tracking)


Tags: project-management

resource
Filter/search on values set using the Custom Fields power-up
Asked by mattbeedle7:

Hi

Is there a way to search for or filter cards based on the custom field values?

Thanks


Answers:
author: Mike Konikoff
body: The Filter Cards function has a search box that will search custom fields. Use **Show Menu \> Filter** **Cards** , then type the custom field value you want to search for. For example, you have a custom field called "Frobnosticator" that populates from a list. Typing the selected value ("Bob") from the list in the Filter Cards search box will filter the cards to show the ones where Frobnosticator is Bob. It will probably also match card names containing "Bob," so it would be nicer if the filter would let you do Frobnosticator: Bob ... but, it doesn't (I tried it and got the same results as filtering on just Bob).

Or, just take it from [Trello](https://blog.trello.com/trello-custom-fields-with-mobile-more-fields-api "Blog Post"):
> * **Filtering** **:** Board filtering now supports text, drop down list, and checkbox fields, and will surface cards that have fields that match filtered terms.


author: Tim Gallivan
body: You can use the search feature to filter down to what you need. Clunky, but works.

comments: author: Callum Gare
body: Actually unfortunately it that doesn't work. On the website at least (I've herd it might work on the mobile app). I've just checked by creating a card where the only time a phrase appears is in a custom field and the search does not find that card.


author: Sami Linnanvuo _Screenful_
body: The [Screenful Power-Up](https://screenful.com/dashboard-for-trello/) allows grouping and filtering based on custom fields. You can learn more at <https://screenful.com/trello/custom-fields/>


author: Matthew N
body: Hey Matt

Trello doesn't currently offer the ability to search based on Custom Fields. you can [submit this as a feature suggestion](http://help.trello.com/article/724-submitting-feature-requests-for-trello)

comments: author: mattbeedle7
body: Has it been submitted as a feature request before? Is it on the roadmap? Looking at the comments on the Trello blog article, some people asked for this feature back in 2016. <https://blog.trello.com/trello-custom-fields>


author: Callum Gare
body: I too would be very interested to get some sense of whether and when it might be coming.
I'm having trouble using jotform on trello
Asked by Marwan Ibrahim:

I've added "jotform" facility through the 'power-ups' feature

I created an account on "jotform" and prepared a form to link to my trello account

Back in trello, after creating a card, I clicked on the "JotForms" button so as to fill out a form and got the 'authorize' message with the "Link your JotForm Account"

When I click on the link, I briefly get a pop-up and then it disappears

Please note that I have not disabled pop ups from my chrome browser


Answers:
author: Matthew N
body: Marwan

Please try clearing the [cache on your browser](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en), close and relaunch the browser and try once more to authorize Jotforms in Trello.

comments: author: Marwan Ibrahim
body: Thank you Matthew

It worked fine on my Edge browser ... but not on Chrome ... I will clear the cache and try it again on Chrome


Tags: power-up
How do I move a board from My Projects to Personal?
Asked by Yvonne Frindle:

I have a Trello board that I created some time ago (so exact circumstances forgotten) which for some reason is showing under \[My Name\]'s Projects. I don't actually manage or belong to a team, and I want to move this board so that it sits in the Personal Boards category, together with my other boards.

How do I do this?


Answers:
author: Yvonne Frindle
body: After some continued poking around I've been able to answer my own question:   
1. Go to the Board view/page.  
2. Click on Show Menu (top right under avatar)   
3. Click on More... click on Settings...   
4. Click on Change Team, which includes the option of (none).  
5. Choosing (none) will move/return the board to the Personal Boards category.
How to log into old trello account.
Asked by benben3963:

I do not remember the email I used to create my trello account or its password and I use it for api services. Is their a way to get access of the account without email or be reminded of email by giving the bot key? I have board ids from my account and know what the cards will say, etc.


Answers:
author: Caity
body: Could you send us an example of some of the board IDs at trello.com/contact? We can use that information to find out what accounts those boards are associated with.
Searching with multiple negation
Asked by Andrew Z:

I would like to search for a pattern like this

**Bob -list:delivered -list:cancelled**

However, it returns items from the delivered list even though it is negated, but it does not return items from the cancelled list. (If I switch the order, I get the other set of cards.)


Answers:
author: Caity
body: Hi Andrew,

Could you try putting quotation marks around the names of the lists? If that's still not working for you, please include a screenshot of the exact search query, and we'll be happy to take a look.

comments: author: Andrew Z
body: Yes, that fixes it.

Strange. I would have never guessed


author: Andrew Z
body: After some more testing, it still seems weird, and the quotation marks do not seem to help. I have lists called

Cancelled

Delivered FY2018

Delivered FY2017

I can shorten the search like

Bob -list:cancelled -list:deliv

But I cannot shorten it like this

Bob -list:cancel -list:deliv

In any case, it is solved when I spell out "cancelled" (without quotation marks)


author: Caity
body: Hi Andrew,

Would you mind sending us some more information about this at trello.com/contact? When you submit your information there, please leave the "Give Trello support staff temporary access to your account" checked, so that we can further investigate. Please also include a screenshot of your exact search query.


Tags: search
Why would my Trello board revert to the previous day's format and content?
Asked by Jenny Schumacher:

Every day, we update our Trello board layout of cards and task lists to reflect current projects for that day, tasks through the rest of the week and pending client work. Earlier today, I changed the layout of the cards on my board, and the contents of my lists. Within the last two hours, it reverted back to yesterday's layout and tasks, essentially deleting all of the changes I had made today. Does anyone have insight into how that happened? I need to ensure that it doesn't happen again!

Thanks for the feedback


Answers:
author: Caity
body: Hi Jenny,

I'm sorry to hear that your changes were lost. It sounds like those changes may not have ever made it to our servers.  

In the future, to help minimize the risk of data loss, we'd suggest that you make sure to refresh the window that holds Trello before using it, if your computer has been asleep. We also suggest making sure you don't see a red box in the top right corner of the page when using Trello, as that indicates an issue with connections to the site that can result in data not being saved. We have some more information about that here: [Losing connection to Trello servers](http://help.trello.com/article/778-losing-connection-to-trello-servers).

Please let us know if this raises any additional questions, or if you have any other concerns, and we'll be happy to help.
Can I create short name for my assignee id for searching from filter?
Asked by ???_??_:

Hi,  

Is there any way to create a short id for my id?

When I create JQL in the filter, my id is very long and difficult, so I have to make a basic filter first then change to JQL syntax

for example, assignee in 311115c5t332abc00124395ea (just example)

It's difficult to use directly in JQL, Is there any easy way to use the assignee id?


Answers:
author: Carla Ann Rowland
body: How are your Confluence users managed? If it is coordinated with JIRA or SSO? What is used for user profile names in JIRA is carried over to Confluence... so typically no it is not recommended, especially out of the box. What you could do is using a tool like script runner write code where you could create a variable for user name.

comments: author: ???_??_
body: Thanks for the suggestion, I'm not a manager just a team member,

we coordinate confluence with JIRA,  

Actually, this is not a critical issue, but just my curiosity

I want to make an alias for my long id just for convenience


Tags: cloud

confluence-cloud

filter

jql
Is it mandatory to setup Cluster when upgrading License from Confluence 6.15.6 Server to Datacenter?
Asked by Manas Mathur:

Currently no clustering is setup in Confluence 6.15.6 Server. We now want to upgrade License to Confluence Datacenter but don't want to setup clustering.

-Is it possible to do that and how?

-If yes than can we still setup Clustering in future?


Answers:
author: Alexis Robert
body: Hi [@Manas Mathur](/t5/user/viewprofilepage/user-id/4254059) ,

since Confluence 7.2, to migrate to Data Center you only need to change your license (System Configuration -\> License Details). I think this is the easiest way since you would only need to update Confluence.

Otherwise, with the 6.15 version, you'll have to follow this guide to setup a load balancer and shared file system : <https://confluence.atlassian.com/doc/migrate-from-server-to-data-center-203651.html>

Let me know if this helps,

--Alexis


Tags: confluence-server

server