youngmon/atlassian-qna huggingface dataset:
Jira Issues macro - does not present Jira custom field as a link
Asked by Gal Fatal:

Hi,

Using Confluence I add Jira issues macro to present Jira issues fields.

One of my field is custom field, linked type.

In Jira I insert a link to the field and it presents it like a link.

But when I add the field to the confluence macro - it show it as a plain text, not as I expected and would like to have - a link, same as it is in Jira.

Any idea how to resolve it so Confluence will also show it as a link ?

Thanks, Gal


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Gal Fatal](/t5/user/viewprofilepage/user-id/2014272)

This custom field comes from Atlassian field types or from installed app?

If from Atlassian - please contact with Atlassian support.

If from app - please contact with app vendor support.

Looks like there is a bug that Confluence macro is converting value in a wrong way.

<br />

Regards,

Seba

comments: author: Gal Fatal
body: Thanks [@Sebastian Krzewi?ski](/t5/user/viewprofilepage/user-id/1561725)

This is Atlassian "URL field" custom field type. I'll contact Atlassian support.

Thanks


Tags: cloud

confluence-cloud
ConfiForm calculating within a table (and then displaying it as a diagram)
Asked by Maximilian Herbert:

Hey there,

so this question is very specific - I will try to describe as closely as I can.

Form1 (Customer)

Form2 (Information about Hardware needs \[Time, CPU, RAM, Storage\])

Form1 has a Smart Multi Row pointing at Form2

In the end I bring them together via TableMerger

So it looks like this:

Customer1 \| 06.02.2024\| 5 CPUs \| 12GB RAM \| 500GB Storage

Customer1 \| 05.05.2024\| 10CPUs \| 24GB RAM \| 1000GB Storage

Customer 2 \| 06.02.2024\| 50CPUs \| 10GB RAM\| 200GB Storage

I want to display that in a Diagram (using the TabletoDiagram Macro)

Now my question is:

Is there a way to do calculations within the Table. I want to show the HWneeds cumulated so in 06.02.2024 it would be 55CPUs and in 05.05.2024 it would be **65 CPUs and not 10.** So the numbers get summed up to a date.   

Greetz Max


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Maximilian Herbert](/t5/user/viewprofilepage/user-id/5266053)

How do you have your TableViewMerger configured at the moment? What fields are used as a grouping key?

Alex

comments: author: Maximilian Herbert
body: Right now the Table View Merger is just wrapped around my Tableview to Flatten the entries of the smart multi row field. Additionally I applied some filters to only show the rows I want.

The field "Kommuliert" was a first try to do some calcualtions... right now it does nothing

Within the Tableview there is a date field (covered) that I use to get the rows sorted by date. The 3 fields "BedarfAktuell" are the values I want to accumulate across time as described above (CPU, Storage, RAM)

![COnfig.png](https://community.atlassian.com/t5/image/serverpage/image-id/303777i8605D54E55BA1F5C/image-size/large?v=v2&px=999 "COnfig.png")


author: Alex Medved _ConfiForms_
body: Hard to read anything when the important things are sanitized, but it looks like you have ALL the fields to participate as a grouping key

See this page <https://wiki.vertuna.com/display/CONFIFORMS/TableViewMerger+macro+to+help+us+to+count+registrations+by+user>

In your earlier example, first 2 fields should be as is and the other 3 should be through the \[entry.field_name\] to make them to aggregate and not be the part of the grouping key

Alex


Tags: calculation

confiforms

confluence-server

diagram

server

table
Why does Time Spent field display 3,600 instead of 1hr?
Asked by Debbie Heard:

I have created a report in Confluence to report a list of issues for one project and have included a time spent column. However the report is showing time spent for a ticket as 3,600 instead of 1hr. Has anyone experienced this before and if so do you know how to resolve it?

thanks![Time spent issue.png](/t5/image/serverpage/image-id/302929iB401538CE7F06B7B/image-size/large?v=v2&px=999 "Time spent issue.png")


Answers:
author: Mayuresh Kamble
body: Hi [@Debbie Heard](/t5/user/viewprofilepage/user-id/1200131) ,

In Confluence, the Jira Issues macro displays time spent in seconds by default, I don't think there's any way to display it in hours within the report.

Regards,  
Mayuresh


Tags: cloud

confluence-cloud
2 x issue layouts for 1 x issue
Asked by Max_Clark:

is there a way to use the story issue type but select different field layouts i.e. a radio button that when u select yes or no then it changes field depending on the answer.

I.E

when on the create screen - are you x or y?

if x then you get issue layout A if y then you get issue layout B


Answers:
author: Trudy Claspill
body: Hello [@Max_Clark](/t5/user/viewprofilepage/user-id/4514286)

That sort of dynamic configuration is not supported by the Issue Layout feature.

You should look at the Behaviours app from Adaptavist to see if it will meet your needs.

[https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview)


Tags: cloud

jira-cloud
how to develop custom apps for JIRA
Asked by Eshwar Prasad Yaddanapudi:

Hi All, hope you all are doing great. I have a couple of ideas that I want to develop for JIRA as a plugin via marketplace. how do I get started?


Answers:
author: Aron Gombas _Midori_
body: [@Eshwar Prasad Yaddanapudi](/t5/user/viewprofilepage/user-id/3957522) Based on the labels on this topic, you are targeting the Jira **Cloud** deployment type. Also, you are experienced with React as you mentioned in a comment.

These two facts are clearly making [Atlassian Forge](https://developer.atlassian.com/platform/forge/) the best option for you! (It's the platform preferred by Atlassian, too, so you're lucky.)


author: Nicolas Grossi
body: [@Eshwar Prasad Yaddanapudi](/t5/user/viewprofilepage/user-id/3957522) You might start here: <https://developer.atlassian.com/>

comments: author: Eshwar Prasad Yaddanapudi
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) for your quick response. I am a NodeJS , ReactJS developer and want to know where to start building an app that can consume data from a Jira project. Any POC to point to?


author: Trudy Claspill
body: Hello [@Eshwar Prasad Yaddanapudi](/t5/user/viewprofilepage/user-id/3957522)

If you review the documentation at the link provided by [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) you will find that it includes a link to a community specifically for developers of apps.

<https://community.developer.atlassian.com/>

You might find more specific advice there.


Tags: cloud

jira-cloud
Automation - create an epic if a task is created and link the task to the epic
Asked by Christophe:

Good morning,

I am new in the Automation world.   
I want to create a script that does the following:

*When a new issue is created*

1. ***Check** if the issue is a ++Task++*
2. ***IF** the Task++is not linked++ to an epic ("Parent" field)*
   1. *Create a new epic*
   2. *Link the task to the newly created epic*
3. ***ELSE**the task is linked to an epic ("parent" field)*
   * *Do nothing*

I have created the following workflow, but it doesn't work.

![Screenshot 2024-07-09 095229.png](/t5/image/serverpage/image-id/334159i56882E3845A09A15/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 095229.png")

Is there someone that could assist me?  

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Christophe](/t5/user/viewprofilepage/user-id/5538985)

Welcome to the Atlassian community.

In exactly what way is it not working? Can you share with us the output created in the rule's Audit Log when the rule executes?

One problem with this rule is that you are creating a variable within the branch and then trying to use it outside of the branch. That won't work. When the branch completes its process, the variable will cease to exist.

I would instead use a rule like this:

![Screenshot 2024-07-08 at 5.21.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334162iCD7A641E6B6F44CB/image-size/large?v=v2&px=999 "Screenshot 2024-07-08 at 5.21.19?PM.png")

comments: author: Christophe
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for your answer.   

It works perfectly!

![Screenshot 2024-07-09 103320.png](https://community.atlassian.com/t5/image/serverpage/image-id/334163iB539C5820FD79122/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 103320.png")


author: Christophe
body: Hi [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

Sure.

![Screenshot 2024-07-09 101900.png](https://community.atlassian.com/t5/image/serverpage/image-id/334160i74CF508A56189E9E/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 101900.png")

Looks like it's a JSON issue (which is an unfamiliar language for me):

```
{
"fields": {
"parent": {{varEpicKey}}
}
}
```


author: Nicolas Grossi
body: [@Christophe](/t5/user/viewprofilepage/user-id/5538985) Welcome! Could you please add the error log ?

Nicolas


Tags: cloud

jira-cloud
How can I extract data from JIRA v9.12.5?
Asked by G Kitagawa:

Currently using Jira v9.12.5, and cannot modify, update nor add any components to the current configuration.

The are several Jira's that contain information that I'd like to capture. Toward that, for one of the Jiras, I exported in XML format, with the hope of being able to take that output, build a node script to enter it into a database.

The reason for pulling this data is that our installation's agreement was not renewed (this is hearsay, and nothing has been denied nor confirmed). Before all this is lost, I'd like to capture as much as possible.

The exported XML looks like it's captured everything on the Jira page, to include html/css type information. Preferably, only extracting the user entered data would be ideal.

Is there a way to do this, or, should I wade through the XML?

Thanks in advance!!

*++**UPDATE:**++* During my continued search, found this (<https://community.atlassian.com/t5/Jira-questions/Exporting-only-specific-fields-which-are-needed/qaq-p/1756433>), but to no avail. The drop down shown from the *Export* icon is not the same as the configuration shown in the link. Don't k now why.


Answers:
author: Aron Gombas _Midori_
body: If you only need this as a "backup" of the information, why don't you just export the data to CSV or to a more human-readable format using a [third party app](https://marketplace.atlassian.com/search?query=export&product=jira)?

comments: author: G Kitagawa
body: I have no access to any 3rd party apps that can assist, and have to do it "brute force"-ish method.


author: Nicolas Grossi
body: [@G Kitagawa](/t5/user/viewprofilepage/user-id/5353073) Could please elaborate about the data you need to extract ?

Nicolas

comments: author: G Kitagawa
body: Sure! Each Jira shows the user input data. So dates (created, updated, start, end), Type, Resolution, Priority, Epic, Sprint, associated with, comments, Jira ID, Labels, Description - essentially all data that a user would input.


author: G Kitagawa
body: Sorry, I meant the *Key*, when I put Jira ID.


Tags: jira-unknown-hosting-type

unknown-hosting-type
How can I migrate from open project to jira?
Asked by Laura Susana Vasquez Rueda:

```
How can I migrate from open project to jira?
```


Answers:
author: Laurie Sciutti
body: Hello [@Laura Susana Vasquez Rueda](/t5/user/viewprofilepage/user-id/5538992) and welcome to the Community! This same question was asked several years back. Refer here for guidance: <https://community.atlassian.com/t5/Jira-questions/Re-How-to-migrate-from-OpenProject-to-JIRA/qaq-p/1025354/comment-id/328430#M328430>


author: Mikael Sandberg
body: Hi [@Laura Susana Vasquez Rueda](/t5/user/viewprofilepage/user-id/5538992),

Welcome to Atlassian Community!

Can you export your issues in Open Project to a csv file? If that is the case then you can use the csv importer in Jira, either after you have created a project or as part of creating the project. If you do it as part of creating the project you can use the Import data section and then follow the on-screen directions. Check out this [KB](https://support.atlassian.com/jira-software-cloud/docs/prepare-a-csv-file-for-import/) for information about the csv structure Jira expect.


Tags: jira-unknown-hosting-type

unknown-hosting-type
Google intergration
Asked by Kevin Decker:

Hello trusty brain trust! Looking for some feedback \& options here.

Operating in a Jira DC environment using Google Chat as our main communication source. I'm looking to see how we can integrate Google Chat via a bot to communicate to our Jira DC instances for ticket creation etc. so its easier for our users. Jira Cloud offers this but we are not operating in Cloud. Any help/guidance/feedback would be greatly appreciated!


Answers:
author: Nicolas Grossi
body: [@Kevin Decker](/t5/user/viewprofilepage/user-id/5129518) welcome! You might taske a look at this link: <https://help.moveworkforward.com/google-workspace/get-started-guides-for-google-chat-integration-f-1>

HTH

Nicolas


Tags: data-center

google

google-apps

integration

jira-data-center
Issues List Date Sorting
Asked by Raymond A Rondeau:

Greetings,

In the issues list I have added a number of columns. When I select the "Due Date" it allows me to adjust the date right in the table view by clicking in the box and selecting a date from a small calendar.

When I added the "Start Date" column this does not work. As I can only adjust this by adjusting the field by opening the Story or Task.

Where is the setting so I can adjust this directly from the table?

Please Note: If the "Start Date" can not be adjusted right from the table, which of the other date fields can I add to a table that would allow this needed functionality?

Thank You


Answers:
author: Bill Sheboy
body: Hi [@Raymond A Rondeau](/t5/user/viewprofilepage/user-id/5538916) -- Welcome to the Atlassian Community!

Are you trying this with the List view in a Jira Work Management (JWM) project?

If so, I just tried that and it worked for me for the built-in *Start date* and *Due date* fields with both a company-managed and team-managed JWM project.

Would you please post an image of the list showing the column headings? That may indicate if there is another field being used than the built-in ones.

Kind regards,  
Bill

comments: author: Raymond A Rondeau
body: Thank you for replying ......

These are the columns ... Start Date wont allow adjustments in the List View table format.

![a.png](https://community.atlassian.com/t5/image/serverpage/image-id/334155i03666623C395F0D4/image-size/large?v=v2&px=999 "a.png")


author: Bill Sheboy
body: Thank you for clarifying, as that is the list / issues view from the other project types (and not Jira Work Management).

Many fields cannot be edited inline yet in that view. And, that view is relatively new and evolving quickly.

I recommend watching / voting for these suggestions to add more fields for inline edit, and watching the blog of weekly updates to see changes approaching soon:

* <https://jira.atlassian.com/browse/JRACLOUD-36588>
* <https://jira.atlassian.com/browse/JSWCLOUD-22226>
* <https://confluence.atlassian.com/cloud/blog>


author: Nicolas Grossi
body: [@Raymond A Rondeau](/t5/user/viewprofilepage/user-id/5538916) Welcome! You might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Sorting-an-Issues-List-by-date-to-export/qaq-p/835424>

HTH

Nicolas


Tags: cloud

jira-work-management

jira-work-management-cloud
Are dashboards the same as reports?
Asked by Juan Pablo Cabrera:

Hi there!  

To give a little bit more context here, I was wondering if reports are the same as dashboards with the exception that you can put multiple reports in the dashboards.   

If not, could you please help me understand better the difference between these two options?  

Thanks!


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Dashboards are a place to gather gadgets together. Reports are more involved, they are on a higher level than gadgets.

Some gadgets have a lot of detail and can be as useful as a Report.


author: Marc - Devoteam
body: Hi [@Juan Pablo Cabrera](/t5/user/viewprofilepage/user-id/5537956)

Dashboards can be used as reposts, depends on the granularity you want to achieve.

Marketplace apps can also enhance your dashboard capabilities.

Keep in mind that jira and the markeplace apps are not BI tools.

If you use case is going to combining information from different levels, look into marketplace apps that are abel to extract data to a BI tool and create your report there.


Tags: cloud

jira-cloud
.
Asked by Jesse Mrozowski _ALLEGIS GROUP HOLDINGS INC_:

.


Answers:
author: Mikael Sandberg
body: Hi [@Jesse Mrozowski _ALLEGIS GROUP HOLDINGS INC_](/t5/user/viewprofilepage/user-id/5538868),

Welcome to Atlassian Community!

You could do this via automation by parsing out the comment from the project lead and then use web requests to get the Atlassian Id of the user that should be the assignee.

comments: author: Jesse Mrozowski _ALLEGIS GROUP HOLDINGS INC_
body: ?


author: Mikael Sandberg
body: Something like this would do it:

![Screenshot 2024-07-08 at 3.11.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334141i717F464D47B4B704/image-size/large?v=v2&px=999 "Screenshot 2024-07-08 at 3.11.06?PM.png")

Note that this assumes that the reply would look something like this:

Assignee: Mikael

You could of course use a different format, just note that the web request to get the user and the Atlassian Id can only query on displayName or emailAddress. When I use that end point I always search on emailAddress since you could have multiple users with the same displayName.


Tags: assign

cloud

email

jira-service-management

jira-service-management-cloud
If a change is made to an automation, does it populate on the epic?
Asked by Keyshla Coriano Parrilla:

If a change is made to an automation, does it populate on an existing epic? Or would a new epic need to be created in order for the automation to work?

Context:  

I created an automation so that when an epic is created, stories and tasks automatically populate. However, one of the stories did not populate as the JSON object was not correct. This was updated to the following:

{

"fields": {

"Epic Link": "{{issue.key}}" }

}

After making the updated on the field, the story is still not populating within the epic. Can someone please provide guidance?


Answers:
author: Trudy Claspill
body: Hello [@Keyshla Coriano Parrilla](/t5/user/viewprofilepage/user-id/5538847)

Welcome to the Atlassian community.

Whenever you ask for help with an Automation Rule, it is vital that you provide screen images that show the entire automation rule. It is very hard for us to help you without that information.

If the rule uses the "Issue Created" trigger, it will only be triggered when a new issue is created. Such a rule will not run against existing issues after the rule has been updated. You would need a different type of rule for that; one that selected the Epics you wanted to update and included just the steps for the updates you want to make.

comments: author: Bill Sheboy
body: Hi [@Keyshla Coriano Parrilla](/t5/user/viewprofilepage/user-id/5538847) -- Welcome to the Atlassian Community!

Adding to Trudy's suggestions...

You appear to be using Jira Cloud. Is that correct?

If so, the *Epic Link* field is sunsetting and the correct field to use now (and in the future) is *Parent*. Your original rule which creates the child Stories and Tasks could select the Parent field from the dropdown list and set the value to {{triggerIssue.key}} without a need to use the advanced edit with JSON to set the field.

Kind regards,  
Bill


author: Keyshla Coriano Parrilla
body: This was super helpful! I ended up deleting the Epic\> update automation \>create new Epic.

Thank you!


author: Shawn Doyle - ReleaseTEAM
body: I would say that the change should reflect in the epic IF the automation was rerun and it was successful.

If it either didn't run or if it failed after the change was made, no it would not update the epic.


Tags: automation

cloud

jira-cloud

story
How can I count number of days with "48 Hour" Deployment Type?
Asked by Cheryl Rosiek:

I want to be able to count the number of Emergency deploys vs. # of "48 Hour" deploys in a month. We may have up to 6 deploy cards for each deploy date, so I want to be able to identify the # of deploy dates.


Answers:
author: Trudy Claspill
body: Hello [@Cheryl Rosiek](/t5/user/viewprofilepage/user-id/5538838)

Welcome to the Atlassian community.

I'm not sure I understand your scenario. Can you provide some screen images to illustrate how you identify a card as a "48 hours" deploy vs. an Emergency deploy?


Tags: cloud

jira-cloud
User Admin Question
Asked by Kallan Sanders:

I have a unique User Admin question...

I have a small group of contractors that have been using Jira within my Organization for about a year. They are logging in with their company email address (johndoe@randomcompany.com).

Users from my org use SSO with our company email address (jim@mycompany.com).

HR/IT wants the contractors to start using one of our email addresses and SSO to log in moving forward. So... "c-johndoe@mycompany.com" ("c-" indicates contractor).

My question is how do I make these changes and retain the history that has built up within their old accounts? I have thought out a few options, but not sure if these are even doable. Figured I would ask the community.

1. Create the new accounts and then copy over settings, queries, etc., then deactivate the old accounts.

2. Is there a way to change their current username/email so that they are aligned with the new method?

3. Is there a way to merge accounts?

Any advice is very much appreciated.


Answers:
author: Trudy Claspill
body: Hello [@Kallan Sanders](/t5/user/viewprofilepage/user-id/4484291)

Welcome to the Atlassian community.

I'll address the easiest question first.

#3. No, there is no way to merge multiple Atlassian Cloud accounts into one. And that might not actually be what would need to be done in this case. A user's Atlassian Cloud account is global. It can be used to give them access to multiple sites and products. And the domains in these external contractors accounts may have been claimed by their own companies. Would you want another company to be able to obliterate your company's Atlassian user accounts through merges?

#2. If the external contractor accounts are managed by the individual users (vs. by their employers or another identity provider) then they could update their email addresses themselves. However, if your company is using an integration with an identity provider to create the accounts in Atlassian Cloud for your users from your domain, then that could lead to a conflict if their new account already exists, created by you.

Which leaves you with...

#1. You can create a new Atlassian Cloud account using an email domain that you have claimed. There is no method to transfer issue history and comments from one account to another. You could change the values in all User Picker type fields from the old user account to the new user account through a variety of techniques (bulk updates and automation rules). You could then remove the product/site access for the original accounts that use external domain email addresses. The comments and history will still show the information associated with the original account, as long as that account is not deleted entirely from Atlassian Cloud.


Tags: cloud

jira-cloud

user-management