E-mail notifications doesn't work since few days.
Asked by Quentin Lapellegerie:

Hello team,

Since few days i didn't receive notification on my email.

I checked the notification settings for sending email and the settings are correct.

Could you please check if something happened on my account?

Regards,

Quentin.


Answers:
author: Ellie Rafter
body: I have the same problem. Email notifications for all users just 'dropped off' one day, and I can't for the life of me find the cause.

![Rodriguez Tiling - Notifications - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/211960i08FA50F429AE2DA8/image-size/large?v=v2&px=999 "Rodriguez Tiling - Notifications - Jira.png")![Personal settings - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/211961i0B18F80EF21FE419/image-size/large?v=v2&px=999 "Personal settings - Jira.png")![Global Mail Settings - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/211962iA46860ABC127FF57/image-size/large?v=v2&px=999 "Global Mail Settings - Jira.png")![Outgoing Mail Servers - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/211963i4D92CE5CCBF9D035/image-size/large?v=v2&px=999 "Outgoing Mail Servers - Jira.png")


author: John Funk
body: Hi [@Quentin Lapellegerie](/t5/user/viewprofilepage/user-id/4872543) and [@gl-bpreti](/t5/user/viewprofilepage/user-id/4888658)

I would open a support ticket with Atlassian to see if your email address has been blacklisted for some reason. And to check to be sure any emails have actually been sent.

<https://support.atlassian.com/contact/#/>

comments: author: John Funk
body: [@Ellie Rafter](/t5/user/viewprofilepage/user-id/5012548) - Welcome to the Atlassian community!

Have you submitted a support request as mentioned above?


author: gl-bpreti
body: I have the same issue and my configuration looks as if I should be receiving emails. The thing is that I never received an email from Jira, not even in the SPAM folder.  
Should I create a new ticket, [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200)?

![Jira settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/193976i60236B30084EC4AB/image-size/large?v=v2&px=999 "Jira settings.png")


author: Ron Levy
body: [@Quentin Lapellegerie](/t5/user/viewprofilepage/user-id/4872543) we've looked this over and it still might be a setup issue in the way you've set up the settings. Do you mind sharing them here?

comments: author: Quentin Lapellegerie
body: Hi [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200) , this is my settings:

![settings.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/192899iD3D3CDA8717F31FA/image-size/large?v=v2&px=999 "settings.JPG")


author: Ron Levy
body: [@Quentin Lapellegerie](/t5/user/viewprofilepage/user-id/4872543) can you please confirm you're in Jira Work Management? ("business project") or are you not seeing notifications in general?

comments: author: Quentin Lapellegerie
body: [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200) yes i'm in Jira Work Management. When a ticket is updated i didn't receive any notifications. Actually, i use the bell icon for check the update. Users in my organization still receive email from Jira.


Tags: email

notification