youngmon/atlassian-qna huggingface dataset:
Compiling and Evaluating scripts takes a long time while page loading.
Asked by Tony Montana:

Compiling and Evaluating scripts takes a long time while page loading. how can I improve loading time?

![Screenshot 2023-12-27 at 17.37.22.png](/t5/image/serverpage/image-id/298215iAA54D9791B8A9978/image-size/large?v=v2&px=999 "Screenshot 2023-12-27 at 17.37.22.png")


Answers:
author: Joseph Chung Yin
body: [@Tony Montana](/t5/user/viewprofilepage/user-id/618001) -

Please provide more information on your ask. For example - What operation/page loading are you trying to do (i.e. Accessing issue view from the project UI etc..)? Do you third party add-ons that may be contributing to the loading page issue?

Once we receive your updates, we can then further assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Tony Montana
body: [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)Dashboard with Gadgets. No, we have not any gadgets for change dashboards or change UI with Dashboards. On the dashboard 14 filter results gadgets. But it doesnt metter, cause even login page I can see this:

By network debugging:  
![Screenshot 2023-12-28 at 12.07.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/298322i660FAE4686711E25/image-size/large?v=v2&px=999 "Screenshot 2023-12-28 at 12.07.52.png")  
and on dashboard page  
![Screenshot 2023-12-28 at 12.11.31.png](https://community.atlassian.com/t5/image/serverpage/image-id/298324iDAE60EBFF6F567B6/image-size/large?v=v2&px=999 "Screenshot 2023-12-28 at 12.11.31.png")


author: Joseph Chung Yin
body: [@Tony Montana](/t5/user/viewprofilepage/user-id/618001) -

Hi Tony:

Thanks for the update. A few things that you may want to consider:

1) Instead of having just one Dashboard with all 14 filters gadgets, the better design idea will be breaking the dashboard into multiple dashboards with fewers filter gadgets on each of them. Based on my experience/knowledge that having just one dashboard for many gadgets on it makes the users to scroll up/down or across to see the data, and this is not ideal. The key usage of the dashboard is to target what key data that you wanted to present to the to the audience.

2) Have you work with your Jira admins to conduct performance tuning against the server env? Take a look at the following reference link on performance tuning - <https://confluence.atlassian.com/adminjiraserver/server-optimization-938847889.html>

Hope this helps.

Best, Joseph


Tags: jira-service-management

jira-service-management-server

server
Hi Team, how to setup/provide approval access to customer and agent
Asked by Pavan Kumar Tatavarti:

Hi Team,

How to setup/provide approval access to customer and agent


Answers:
author: Dirk Ronsmans
body: Hi [@Pavan Kumar Tatavarti](/t5/user/viewprofilepage/user-id/4803355) ,

You can set this up using the approval step in your workflow.

<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/>

The person(s) on the Approvers will be able to Approve/reject the request from either the portal or as an Agent.

comments: author: Pavan Kumar Tatavarti
body: Hi @Ronsmans, Can you please explain the issue in practical manner with step by step.


Tags: cloud

jira-service-management

jira-service-management-cloud
Search Engine
Asked by Ashley:

Is it possible to change the way the search is working in Jira Service Management?

Users would like to have a "deeper search".

The use case would be if someone wanted to search for all the issues that had a specific person as a reporter, they would want to be able to enter the reporter's name quickly and see relevant results. It seems the search bar does not include the reporter field as something that is searched against at the moment.

Asking this with the awareness that basic search and JQL allow you to specify the reporter field, but looking for a quicker solution than this from a customer's standpoint.


Answers:
author: Jack Brickey
body: Hi [@Ashley](/t5/user/viewprofilepage/user-id/5384822) , you were basically asking for JQL search capabilities in the menu search bar. Unfortunately, as you understand, that does not exist today. I actually inquired about that many years ago when the search bar was introduced. Unfortunately I don't know of any plans for that to be introduced. However, feel free to use the feedback link within the application to share your thoughts with Atlassian.

comments: author: Ashley
body: Thank you Jack!


Tags: cloud

jira-service-management

jira-service-management-cloud
How to restrict Assignee field drop down agents based on the Organization?
Asked by Jakeer:

Hello Team,

We have Assign Group -L1 Help Desk. A and B are agents in it. In the Assignee field drop down both the A and B agents are shown.

When group is L1 Help Desk and Organization is CITI then Assignee should be only A in the Assignee field drop down.

When group is L1 Help Desk and Organization is HDFC then Assignee should be only B in the Assignee field drop down.

This is what we are trying to achieve. Unfortunately both names are showing in the Assignee field drop down although they are not part of the each other organizations.

Any Suggestions will be helpful.

Thanks


Answers:
author: Danielle David
body: I would also like this.


author: Teja
body: Hi [@Jakeer](/t5/user/viewprofilepage/user-id/5390761)

Welcome to Atlassian Community!

We cannot restrict the assignee and your requirement can be achieved using the [automation](https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation) rule -

1. Trigger - issue created

2. Condition - choose the appropriate group and organization.

3. Action - Assign issue to respective assignee

let me know if you have any questions.

Thanks,

Teja


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira ldap and hira inventory
Asked by Sezer ?ifci:

I want to integrate jira active directory and assign users for asset inventory, can you help me?


Answers:
author: Dirk Ronsmans
body: Hi [@Sezer ?ifci](/t5/user/viewprofilepage/user-id/5393672) ,

You mention "assign users for asset inventory" am I right to assume you want to use Active Directory as a source for your users as metadata in Assets?

If so, you can use the newly developed Atlassian import plugin ([https://marketplace.atlassian.com/apps/1232506/jsm-assets-microsoft-entra-id-azure-ad-integration?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1232506/jsm-assets-microsoft-entra-id-azure-ad-integration?hosting=cloud&tab=overview)) or another one from the marketplace.

Using this you can import your users and then depending on what the source is of your inventory you can link the users to them.


author: Eugenio Onofre
body: Hi [@Sezer ?ifci](/t5/user/viewprofilepage/user-id/5393672)

In order to integrate Active Directory with your Jira, you will need Atlassian Access licenses.

After having Atlassian Access, you can refer to the documentation below:  
<https://support.atlassian.com/provisioning-users/docs/configure-user-provisioning-for-active-directory-or-ldap/>

Please do not forget to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
What's good points for making multiple sites of Jira Service Management?
Asked by ?? ??:

Hi.

I'd like to know what's good points for making multiple sites of Jira Service Management instead of making multiple projects of Jira Service Management.


Answers:
author: Eugenio Onofre
body: Hi [@?? ??](/t5/user/viewprofilepage/user-id/5025917)

The main purposes I see on using multiple Jira instances instead of multiple projects are:

* individual URL for each instance - you can define custom domains for each portal which makes easier for the users to find where to seek for help
* better grouping of customers and organizations per instance
* information security/compliance - only specific resolvers will have access to each individual instance
* administration segmentation - you would be able to allow admin access to each Jira instance, empowering the admins to change their own instance without worring about breaking fields/workflows/screens in other projects.

Please do not forget to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Copy workflow from an issue type to another
Asked by flim:

Is it possible to clone the workflow of the incident issue type to the service request issue type?


Answers:
author: BHUSHAN PATIL
body: Hi [@flim](/t5/user/viewprofilepage/user-id/5360322) ,

Yes, it is possible to clone the workflow of the incident issue type to the service request issue type

Go to cog \> workflows and locate your workflow. Then simply click copy to copy it. This copied workflow will now become inactive and you should associate it with the issue type you want.

however If you want to use the same workflow on a new or another issue type, you can do that as well:

* In your project, select **Project settings** , then select **Workflows**.

* Select **Add workflow** , then select **Add existing**.

* Find and select the workflow you just created, then select **Next**.

* Select the issue type you want to map the workflow to, then select **Finish.**

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan

comments: author: Nic Brough -Adaptavist-
body: This looks like it was written by an AI, because it is incorrect.


author: Nic Brough -Adaptavist-
body: Hi Flim,

The details of the answer you should have are dependent on what type of project you are using (Jira tells you this at the bottom of the left hand column)

If you are in a Team-managed project, then no. The best you can do is edit the Incident issue type, make a note of its workflow, and then edit the target issue type and change its workflow to match.

In a Company-managed project, then yes, but there are two options there too!

1. Share:
   1. Go to admin -\> Issues -\> workflow schemes, and find the scheme that your project uses
   2. Change the mapping for the target issue type to use the same workflow as incident
2. Copy
   1. Go to admin -\> Issues -\> workflows, and find the workflow you want to reuse
   2. Copy it from the tools menu, giving it a new name
   3. Go to admin -\> Issues -\> workflow schemes, and find the scheme that your project uses
   4. Edit the scheme, mapping your new workflow to the target issue type


Tags: cloud

jira-service-management

jira-service-management-cloud
Please help the issue: Can not send notification email to assignee after issue resolved.
Asked by Din Vu Do:

Hi everyone,

Could you please help to solve this issue?

**We can not send notification email to assignee after issue resolved.**

We are using JIRA service management - Data Center solution, although we can receive notification email for all issue events: created, updated, we cannot receive the notification for the case issue resolved.

This is our setting.

**1) Disable email batch notification**

![batch_email_disable.png](/t5/image/serverpage/image-id/298153i4F24D3DFBB4FFFB3/image-size/large?v=v2&px=999 "batch_email_disable.png")

**2) Project setting enable notification for issue resolved event.**

![notification_setting.png](/t5/image/serverpage/image-id/298156iDCBE03C959230F72/image-size/large?v=v2&px=999 "notification_setting.png")

**3) Issue which has been resolved.**

![issue_resolved.png](/t5/image/serverpage/image-id/298157i69DA315E1BB8C83B/image-size/large?v=v2&px=999 "issue_resolved.png")

Please kindly help us, thank you very much.

Regards,


Answers:
author: Carla Ann Rowland
body: Hi,

This setting is now a rule that is customized by administrators.... Write an automation rule that when resolution field is changed sends out email to reporter and designated parties.

comments: author: Din Vu Do
body: Thank you, but I don't understand why the setting of notification for "issue resolved" event does not work in this case, we don't want to write an automation rule because it takes a lot of effort and not easy for user to customize.

Could you please check it?

![notification_setting.png](https://community.atlassian.com/t5/image/serverpage/image-id/298160iC6A373463C7055A7/image-size/large?v=v2&px=999 "notification_setting.png")


Tags: jira-service-management

jira-service-management-server

server
Bug Report: "Create Linked Issue" flow does not preserve screenshots
Asked by John Votta:

Hi there - writing to report a bug wherein if I create a JSM ticket and add screenshots to it, then create a linked issue in another project (Jira), the screenshots from the original JSM ticket do not get persisted (they say "preview unavailable").


Answers:
author: Odd_lynice
body: Hi John,

Welcome to the Atlassian Community

I am trying to understand how you did it and what is happening - I have replicated this on my test instance and this is what I see.

![Screenshot 2023-12-27 at 9.08.06 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298140i2B941FE8142D0693/image-size/large?v=v2&px=999 "Screenshot 2023-12-27 at 9.08.06 AM.png")

When I go and click on the link issue it will route me to the Jira Software project and I have the option to click on preview and it will show me the JSM issue including the attachment.

![Screenshot 2023-12-27 at 9.10.42 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298141i89C6B2BAE7740CCC/image-size/large?v=v2&px=999 "Screenshot 2023-12-27 at 9.10.42 AM.png")![Screenshot 2023-12-27 at 9.11.02 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298142i962E8196D4C74414/image-size/large?v=v2&px=999 "Screenshot 2023-12-27 at 9.11.02 AM.png")

In your case - can you share a screenshot of what is happening?

Based on my test - the attachment will only be made available in the original ticket but not the linked ticket.

Theodore


Tags: cloud

jira-service-management

jira-service-management-cloud
Why JIRA ITSM downloading resources? From?
Asked by Tony Montana:

So many errors from JIRA ITSM in Browser. O my god. But, for me, interestin in Downloading Resources. From What and from where? How to disable it?

![Screenshot 2023-12-26 202106.jpg](/t5/image/serverpage/image-id/298130iA96DD2CFB6AEBD4E/image-size/large?v=v2&px=999 "Screenshot 2023-12-26 202106.jpg")


Answers:
author: David Bakkers
body: > But, for me, interestin in Downloading Resources. From What and from where?

If you want to know **what** is being download and from **where**, most of that information is right there... in the browser debug page you're looking at. If you want more, capture the full browser session.
> How to disable it?

Errr, what? You want to disable your web browser's downloading of the CSS and JS that provides the functionality of the GUI? Is that correct... that you want to *deliberately break* the functionality of the web GUI of your JSM server??
> And compilation and evaluation of scripts takes too long. Almost 1 second.

One whole second... is too long!!! I think you're worrying about monsters under the bed, Tony.

comments: author: Tony Montana
body: Why I can't dislike such a useless answers?


author: Tony Montana
body: > You want to disable your web browser's downloading of the CSS and JS that provides the functionality of the GUI? Is that correct... that you want to *deliberately break* the functionality of the web GUI of your JSM server??

Your knowledge of architecture is amazing and very cute, of course. But, I don't want to disable JSM, I want to disable the useless Assets CDN (for us). Don't come back with such a useless answers until you learn. It is obvious that batch.js takes more than 4 seconds to build because of these, inclusively, useless actions.


author: David Bakkers
body: > I want to disable the useless Assets CDN

Oh, why didn't you just say that in the first place?

When you speak in riddles with obscure sentences like *"So many errors from JIRA ITSM in Browser"* and *"But, for me, interestin in Downloading Resources",* it sounds like you are trying to disable the download of those 'resources' at the front end (the browser), not the back end.

Atlassian have provided plenty of articles on configuring CDNs for JSM Server / Data Centre, all just a short Google search away.
> It is obvious that batch.js takes more than 4 seconds to build

Not sure who that would be 'obvious' to (you, I assume), but yesterday you said it took only 1 second, and now it takes 4 seconds, so that sounds like a problem.

Anyhow, it sounds like you're the expert in this area. Personally, I don't know why you think your currently configured CDN for serving those JS / CSS and other assets is 'useless', but once you 'disable' it, I'm sure you'll get the expected results.

Have fun.


author: Tony Montana
body: And compilation and evaluation of scripts takes too long. Almost 1 second.


Tags: jira-service-management

jira-service-management-server

server
Internal Notification Emails dont include Summary after Migration
Asked by Dallen Taylor:

After migrating my company's Jira and Confluence environments to cloud last week our internal notification emails stopped including the ticket's Summary like they did before. I changed no settings on any of the notification pages so I am not sure why this happened.


Answers:
author: Dallen Taylor
body: This is due to the HIPAA compliance setting in my organization.


author: Igor Medeiros - Modus Create
body: Hi [@Dallen Taylor](/t5/user/viewprofilepage/user-id/5327607) ,

If you are still looking for alternatives, our app [Notification Assistant for Jira](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview) might be a good choice for you.

It adds fully customizable notifications, templates, and rules to Jira.

Feel free to reach out!


author: Dallen Taylor
body: Old Email Subject Line from pre-migration

![OldJiraEmailSubject.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/298126iBE68D745D9598803/image-size/large?v=v2&px=999 "OldJiraEmailSubject.PNG")

New Email Subject Line from post migration

![NewJiraEmailSubject.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/298125i7F8BFED6ED6F66D8/image-size/large?v=v2&px=999 "NewJiraEmailSubject.PNG")


Tags: cloud

jira-service-management

jira-service-management-cloud
Add value to a Select List CustomeField using Automation
Asked by Jacob Pines:

Hi,

I am looking for a way to add a value from 1 field (short text) as a new option value on a CustomField (select list).

I tried this on Edit Issue Field \> More Options:

*{*   
*"update": {*   
*"customfield_10407": \[{*   
*"add": {*   
*"key":"{{issuetrigger.customfield_10267}}"}*   
*}\]}}*

Automation fails with error:  
"(Field with id' customfield_10407' and name 'TestSelectListValue' does not support operation 'add' Supported operation(s) are: 'set')"  

Would appreciate some help to understand how I can add value to the list, or at least how I can change options on the field to allow adding value.

Let me know if any information is needed.

Thanks


Answers:
author: Fernando Eug?nio da Silva
body: [@Jacob Pines](/t5/user/viewprofilepage/user-id/2640778)

If you're trying to add **a new option for this selected field** you need to add this new option using REST API through automation interface. Here is the doc details: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-fields/#api-rest-api-3-field-fieldid-put>

But if the option already exists for this field and you want only to fill the field, maybe you just need to change your **add** to **set** in your payload. Basically, **set** is used for fields who support only one value and **add** for fields who support multiple values.

Hope this helps.


Tags: cloud

jira-service-management

jira-service-management-cloud
how make read-only approvers list
Asked by Kishor Mudhili:

hello Team,

after create Request, we (Agents) can able to delete/Add approver group/ members. that is not correct process, how we can restrict to non-Admin users. please guide me.

regards,

Kishor Mudhili

![Capture.PNG](/t5/image/serverpage/image-id/298119i74E171F6BE8A186E/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Dirk Ronsmans
body: Hi [@Kishor Mudhili](/t5/user/viewprofilepage/user-id/5310742) ,

There is no easy/straightforward way to set field level permissions in Jira.

A Workaround tho is the following:

* Remove the field from the edit screen (this will block any user to change the field)
* Create a transition with a transition screen containing the approvers field
* Set the transition to only be performed by the group/users you want (by setting a condition)

This will make it that your admins can perform the transition, they get the transition screen to edit the field. Any other users will not be able to transition the issue and thus be blocked from editing the field.


Tags: cloud

jira-service-management

jira-service-management-cloud
Hiding the custom field in filter and bulk edit features
Asked by Sandesh TM:

We have a requirement to hide few of the custom fields for a specific client and these fields should not be deleted.

When we try hiding these fields through Field configuration, fields are getting hidden in Issue screens(Create, Edit and View) but these fields are not getting hidden and still available for filtering and bulk edit features.

Is there any solution for achieving this through configurations?


Answers:
author: Eugenio Onofre
body: Hi [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975)

Unfortunately there is no way to achieve the desired behavior using Jira default features.  
Any field populated in a request will still be available on filter results and dashboards, even if they are hidden on the Field Configuration.

By hiding the fields using Field Configuration, it will only make fields invisible on the screens.

Please do not forget to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: jira-service-management

unknown-hosting-type