Sourcetree: transparent windows in Windows 10 Pro
Asked by Benjamin Schnarr:

Hello at all,

Sourcetree somehow stopped working on my Windows 10 Pro laptop. Everytime I start the application (or the installer), I see a transparent window (see attached screenshot below). The sourcetree.log has only some of the following entries, no stacktraces or further details.

```
ERROR [2018-06-05 17:18:09,721] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied??
```

I tried several sourcetree versions (2.5.5, 2.4.8.0, 2.4.7.0) and none of them are working anymore (for some reason, my sourcetree installation worked well until I started my laptop today). I use Windows 10 Pro (10.0.16299.371). Laptop restart and several installations / deinstallations did not work.

I found two other posts which also describe this problem, but I found no fix for the problem:

[Link1](https://community.atlassian.com/t5/Sourcetree-questions/Why-all-Source-Tree-windows-are-transparent/qaq-p/782130)

[Link 2](https://community.atlassian.com/t5/Sourcetree-questions/Why-all-Source-Tree-windows-are-transparent/qaq-p/751317)

I highly appreciate any ideas how to fix this issue.

Thanks and best regards

Ben

![sourcetree.png](/t5/image/serverpage/image-id/23833iD9E98176A9751354/image-size/large?v=v2&px=999 "sourcetree.png")


Answers:
author: Benjamin Schnarr
body: Disabling hardware acceleration for all WPF apps did the trick. Seems like there are some issues with the video drivers.

Set the following registry key to a **DWORD** of **1**:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration

comments: author: allenckim
body: This is definitely the right solution. Thanks. Your answer saves my time.

If there is no key in that location, create one.


author: hitokun-s
body: This is right solution.

For this problem, I once gave up using SourceTree even though I love it.

I guess hundred thousands of (windows) users are suffering from this problem.

You saved my life. Thanks a lot.


author: Marina Gerace
body: Thanks a lot, it worked perfectly!


author: ryo3409
body: I am in trouble because the same phenomenon has occurred.

[https://community.atlassian.com/t5/Sourcetree-questions/Source-Tree-%E3%82%92%E8%B5%B7%E5%8B%95%E3%81%99%E3%82%8B%E3%81%A8%E9%80%8F%E6%98%8E%E3%81%AA%E3%82%A6%E3%82%A3%E3%83%B3%E3%83%89%E3%82%A6%E3%81%8C%E7%AB%8B%E3%81%A1%E4%B8%8A%E3%81%8C%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86/qaq-p/812676?utm_source=atlcomm\&utm_medium=email\&utm_campaign=immediate_general_reply\&utm_content=topic](https://community.atlassian.com/t5/Sourcetree-questions/Source-Tree-%E3%82%92%E8%B5%B7%E5%8B%95%E3%81%99%E3%82%8B%E3%81%A8%E9%80%8F%E6%98%8E%E3%81%AA%E3%82%A6%E3%82%A3%E3%83%B3%E3%83%89%E3%82%A6%E3%81%8C%E7%AB%8B%E3%81%A1%E4%B8%8A%E3%81%8C%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86/qaq-p/812676?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic)


author: Mike Corsaro
body: Hello! There's a few things you can try:

* Make sure your video drivers are up-to-date
* Try running Sourcetree in compatibility mode
* Try running Sourcetree with overridden high DPI settings

Do you have any other apps that have this behavior? Are you using a high-contrast theme or anything like that?


Tags: transparent

windows