youngmon/atlassian-qna huggingface dataset:
Mistakenly removed Confluence from our Products - All of our Spaces are deleted
Asked by Francesco Colonnese:

Hello,

One of our administrators mistakenly removed support for Confluence Cloud from our Atlassian Cloud account. As a consequence, all of our previous documents and spaces are throwing a 404. Is there any way in which this data can be restored, perhaps using internal Atlassian backups?


Answers:
author: Trudy Claspill
body: Hello [@Francesco Colonnese](/t5/user/viewprofilepage/user-id/5112842)

Welcome to the Atlassian community.

I'm sorry to hear this. How long ago did they cancel the subscription?

As per this page

<https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/>

...you have two weeks to reactivate a cancelled product subscription. If you are within that two week window, your administrators need to contact Atlassian Support directly as soon as possible to get the site reactivated.

<https://support.atlassian.com/contact/>

comments: author: Francesco Colonnese
body: Hi,

This happened today.

I've created a support ticket, but received no response so far. Thanks.


author: Trudy Claspill
body: Have you received a response yet?


Tags: cloud

confluence-cloud
How to properly update Textarea field with Line Break via REST API
Asked by Patrick Liang:

I have an issue with updating Textarea field with Line Break via REST API.

For example, if I update a field via API like this: (**%0A**is the URL encode of linebreak)

/ajax/confiforms/rest/update.action?pageId=1234\&f=formname\&q=entrynumber:1\&fv=text:Line1Content**%0A**Line2Content

The tableview will not show the linebreak: it displays it without linebreak. However, if I edit it, it does show the linebreak properly.

I tried to use \[entry.text.replaceCRLFWithBR\] \& listview instead, it doesn't work either.

![issue1.png](https://community.atlassian.com/t5/image/serverpage/image-id/232921i3CCBB7BBF94FA0A5/image-size/large?v=v2&px=999 "issue1.png")

If I use the edit window to "save" the edit, the tableview will show the linebreak properly.

- The top one below is the entry with "edit" window from tableview.

- The bottom one below is the entry updated via REST API.

![issue2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/232922i099C5CB3F792CE04/image-size/large?v=v2&px=999 "issue2.PNG")

Any idea what I should do to fix the issue? May I should pass something else as linebreak for REST API instead of %0A?

Thank you.


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Try the **%0d** instead

Alex

comments: author: Patrick Liang
body: Excellent answer. Thank you again for the prompt response and it saves me a lot of time trying to figure it out. [@Alex Medved _ConfiForms_](/t5/user/viewprofilepage/user-id/781630) You are awesome as always.


Tags: confiforms

confluence-server

server
POSTGRESQL 13.6
Asked by Paul Nguyen:

On Confluence 7.13 page, it states PostgreSQl 10 and 11 are compatible. Does anyone know if it works with PostgreSQL 13.6 ? I assume it should backward compatible but just want to know if anyone successfully made it work?  
Thanks,  
Paul


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Works, yes, but it is not supported, so do not do it in Production, stick to the supported versions. I've not tested it extensively, and it's a very small, low-load installation.

comments: author: Paul Nguyen
body: That's what I'm afraid of. Thanks.


Tags: confluence-server

server
Is anyone elses "find the first card linked in the attachments" now returning with errors?
Asked by Nina Medlock:

This is one of my core command strings and it does seem to work anymore. It returns the error:

![2021-12-07_16-54-43.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/172760i665ADE0B0C1A8EF9/image-size/large?v=v2&px=999 "2021-12-07_16-54-43.jpg")

It's insanely frustrating.


Answers:
author: Aaron Geister
body: There is a current outage and active incident in Jira Cloud because of AWS. Please visit the following link: <https://status.atlassian.com/>   

I haven't heard of a ETA but seems like something might be stabilizing.  

<br />

comments: author: Nina Medlock
body: Good morning Aaron! Unfortunately, this has been a problem for a couple of weeks. When I checked the status page, everything looks to be operational.


author: Aaron Geister
body: Do you think there could be a permission that is missing?


author: Nina Medlock
body: We created a separate account to run all of our automations and it's an admin on all boards. Can you think of any other permissions that could be causing it?


author: Aaron Geister
body: Not really sure at this time. Did you put in a ticket with Trello support? It sounds like it should be working since its admin service account. I would actually put in a ticket to get this figured out.   

Sorry I can't be of more help.


Tags: search
Does TRELLO offer a cold email blast service?
Asked by Brandon Vasquez:

Hey there!  

I work for a company that uses direct mail, but we're wanting to move our campaigns to email, as well.  

We have a list of leads and their emails, so we're wanting to target them with a cold email blast campaign.   

Now I know, that some companies don't allow this, so I'm just asking around!  

If you any recommendations, I would love to hear them! Thanks!  

Best,  

Brandon


Answers:
author: Brittany Joiner
body: [@Brandon Vasquez](/t5/user/viewprofilepage/user-id/4664854) not exactly, but you can do some automated emails with the Email for Trello Power-Up + Butler/Trello Automation. I wouldn't do it with thousands of emails as that's probably a lot for the board to handle haha but depending on the size of your list Email for Trello might work

comments: author: Mark Fowles
body: Interesting question [@Brandon Vasquez](/t5/user/viewprofilepage/user-id/4664854) !  

[@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) is right that [Email for Trello](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) could work for you. If you can imagine each of your leads being a card in Trello, then you could use Trello automations to send out templated emails to your leads as they move through your pipeline. But if it's just a once-off blast to a long list of leads, then something like Mailchimp is probably a better idea.


author: Hannah Humbert - Simpla Workflows
body: Hi Brandon! Welcome to the Trello community :) Trello isn't really geared for email campaigns per se, so you might want to use a purpose-built tool like Mailchimp, Campaign Monitor, or a CRM like Hubspot or Salesforce that has a marketing hub portion.   

Trello could then be used to coordinate your campaigns from a sort of project planning/coordination/content calendar perspective, and then a tool like Mailchimp would be used to actually create and send emails, as well as report on email metrics. If you need some sort of integration between your marketing campaign platform, Mailchimp has a power-up with Trello: <https://trello.com/power-ups/55a5d917446f51777421000c/mailchimp>


Tags: email
Is Trello still being developed? If so is there a due date for bulk delete?
Asked by Leon Davis:

Looking for bulk delete.


Answers:
author: Alex W
body: Hey [@Leon Davis](/t5/user/viewprofilepage/user-id/4664908) - like other SaaS cloud products, Trello is constantly being improved and added to.

If you're looking to bulk delete things in Trello, I recommend using the Bulk Actions power-up: <https://trello.com/power-ups/5e4464985fd190825d164de3>


author: Nic Brough -Adaptavist-
body: What makes you think it is not?

There's a lot of improvements planned for Trello, there are new releases quite frequently. But bulk-delete doesn't sound like it is high on the list.

comments: author: Jerry Ramdien
body: Sorry, but do not agree, Trello is in basic not very developed the last few years lossing on Asanana or Monday. In basic Trello is very basic and you need power ups to add some additional functions whereby some of the power ups are of poor quality. Simple things like sub taks and the fact that costum fields are showing on all cards on the board are not yet tackle. Yes, Trello is good to start with but the more you get experienced in Trello the bigger you see the limitations. It's a good start although for every one who wants to start with some project management tool.


author: Nic Brough -Adaptavist-
body: Ah, Trello isn't trying to compete with Asana or Monday, they're more Jira competitors.


author: Alex W
body: +1 [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) - Asana and Monday are our competitors, but also compete with Jira.

I wouldn't say Trello is a basic product, but as you go up the tiers, obviously you get access to more features. Power-Ups are like Jira/Confluence extensions, there's ones developed by us (Read Me, Package Tracker, etc.) and some developed by third-parties. There are some really great ones out there.

In terms of Custom Fields showing up on all cards in a board, this adds to Trello's vision of everyone having the same view on a board and being able to do the same things.

Sub-tasks can be tackled with power-ups as well, and we also have the ability to link cards.
email to board stopped working
Asked by Connie Carvell:

havent changed anything with our trello board and the email to board setting has suddenly decided to stop working - it is a website sending auto emails to trello so no changes in the system...

please help!!!


Answers:
author: Elizabeth Childers
body: I just noticed the same issue as well. Came here to find answers.

comments: author: Elizabeth Childers
body: Seems to be an answer here: <https://community.atlassian.com/t5/Trello-questions/Creating-Card-by-Email/qaq-p/1880965>
How would I add direct trello card link in the email using butler?
Asked by Alex:

I am creating a butler button that I would like to one click notify the card members of the 1.) current labels on the card 2.)a URL to for them to click to see the card details 3.) message

I currently have the action "send an email notification to every member on the card with subject" selected with my message and the action "post comment" with a note stating that an email was sent for my records.

How would I add a link for that card at the end of the e-mail and also the current label(s) of the card?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Alex](/t5/user/viewprofilepage/user-id/4664821) ! Welcome to the community :) you'll want to add variables to the body of the email in your butler button command. Take a look at this documentation around creating [Butler reports](https://help.trello.com/article/1192-creating-reports-with-butler) and this one around [variables](https://help.trello.com/article/1157-variables). So you'll want to use something like this:  

```
[{cardname}]({cardlink})
{cardlabelnames}
```

<br />

Hope that helps!

comments: author: Alex
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) Oh perfect! Thank you for the links too. I will look into that. I didn't know that I could have those commands working in other areas too. I am still very new to this program.  

Thanks!


author: Hannah Humbert - Simpla Workflows
body: Awesome! Glad that helped. Yes, there's so much you can do with Butler! Wishing you all the best on your Trello journey ?


author: John Chambers
body: This helped me a great deal. Thank you so much! Very cool Thank you for the insight!!


Tags: butler

email

label

link

notification

status

url
Creating Card by Email
Asked by Lee Herron:

Have had card creation by email working successfully for months, but today it appears to be down - anyone else? Any ideas? Any notices?


Answers:
author: Andrea Crawford
body: Hi [@Lee Herron](/t5/user/viewprofilepage/user-id/4664510),   
From the [Trello status page](https://trello.status.atlassian.com/):   
"Our engineers have identified the email-to-board and dashcards features as experiencing degraded performance. We'll update with more information when it's available."  

Follow that page for updates on this issue.  

comments: author: Michael Pryor
body: (Amazon is having some issues with one of its data centers which may or may not be related to Trello seeing issues with some capabilities).
Reset Specific Checklist
Asked by YO:

We often use more than one checklist on a card. Is there a way to reset the checks by checklist instead of by card?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@YO](/t5/user/viewprofilepage/user-id/4664406) ! What would the trigger be? Would it just be when all the items in that specific checklist are complete? Would something like this make sense?  

![checklist automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/172726i8825C2FC5830199D/image-size/large?v=v2&px=999 "checklist automation.PNG")

comments: author: YO
body: This is exactly what I needed! Thank you!


author: Hannah Humbert - Simpla Workflows
body: Great! You're welcome ??


author: Laura Holton _ACE Rotterdam_
body: Hi [@YO](/t5/user/viewprofilepage/user-id/4664406) ?

Welcome to the Community! I would recommend exploring [Butler automations](https://blog.trello.com/gigantic-list-trello-tips) as there are a whole host of capabilities that could potentially help.

Alternatively, you could also enable the [Card Repeater](https://trello.com/power-ups/57b47fb862d25a30298459b1) Power Up and repeat a new card (the whole card, including a 'fresh' unticked checklist) every X day.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


Tags: checklist
I just started using Trello and before I dive in, can a board be filed away and saved?
Asked by Stephanie Avance:

To be more descriptive. I am a stay at home mom of 4 who also runs my own business. Trello seems like a good solution to some productivity problems I have been having. Here is an example of a board I would like to create, use, then save. Christmas! I would like a working board for Christmas but then once the season is over I don't need to see it anymore. But next year I would like to pull it back out and look at it. Can that be done in Trello? I just started using this software today.


Answers:
author: Michael Pryor
body: Yes. Archive it. Just like archiving email in Gmail, it is still there, and you can unarchive it later. Hope that helps!


author: Laura Holton _ACE Rotterdam_
body: Hi [@Stephanie Avance](/t5/user/viewprofilepage/user-id/4664223) ?

Welcome to the Community! Great question and I've got to say you are a perfect use case for Trello and once you start you'll be waving goodbye to those productivity questions, trust me!

So, short answer is yes it can be done. Longer answer you can choose to close a board at any point but Trello in general works on the basis that nothing is gone forever. Don't get me wrong there are ways to complete delete cards, boards and workspaces but you have to take that extra step to do so. Before that everything just gets archived in case you need to pull it back at any given moment ?

In terms of your Christmas board you can have it up and going this year, archive it which moves it to a section called 'Your Closed Boards', next year you can go into your closed boards and pull it back out to start again. Additionally you could make the board a template which you could then just create a new board each year with the set up you want to start with... Trello has endless possibilities!

I hope this helps (amidst my rambling) but if you have any other questions just ask away ?

All the best,

Laura
When I close Trello I get logged out
Asked by Petr:

Hello,

whenever I close Trello and open it again, it wants me to Sign In again, every single time.

1. I close Trello

2. I open it, it shows introduction screen where I have to click Continue

3. Then I have to either Sign in or Sign up

4. I Sign in and when I close Trello I have to start all over again.

Also the dimensions of the app change to small and I have to rescale the window to the size I want every time.

I am running Trello app on Windows 10. Tried reinstalling, didn't help.


Answers:
author: Andrea Crawford
body: Hi [@Petr](/t5/user/viewprofilepage/user-id/4663855), Apologies for the disruption. You're experiencing a known issue in the latest version of the Trello app. Our engineers are working on a fix that will be released soon.

comments: author: Andrea Crawford
body: [@Petr](/t5/user/viewprofilepage/user-id/4663855) (or anyone else experiencing this) The latest desktop version 2.12.5 (just released today) should fix this. Can you download and install this version and let me know if you still have trouble staying logged in? Thanks!


author: Laura Holton _ACE Rotterdam_
body: Hi [@Petr](/t5/user/viewprofilepage/user-id/4663855) ?

Welcome to the Community! A few members seem to be experiencing this at the moment so it may be a bug. My recommendation would to raise a ticket directly with Trello support, as they'll then be able to confirm the issue and get this sorted for you as soon as possible.

You can raise a support ticket here \>\> <https://trello.com/contact#/>

I hope this helps but if you have any other questions just shout ?

All the best,

Laura
Cancel Dashio plan
Asked by Lukas Lopes Santana:

```
?
```

i hired Dashio for indicators, but I want to cancel the plan and I can?t contact support, help me.


Answers:
author: Jarman Stephens
body: An update from my experience. I emailed support@dashio.app (the email address provided on their website) expressing my desire to cancel my subscription. I received no response and continued to be charged the monthly fee.

I contacted Atlassian but unfortunately their hands are tied on this 3rd party payment and they were unable to help (which makes sense I guess).

I therefore contacted my bank, marked the dashio transaction as unauthorised and cancelled my debit card.

I would therefore not recommend using dashio. Probably not malicious, but my guess is that they are not checking their email address (support@dashio.app).


author: Laura Holton _ACE Rotterdam_
body: Hi [@Lukas Lopes Santana](/t5/user/viewprofilepage/user-id/4663909) ?

Welcome to the Community! Let's get this sorted for you ?

You can contact Dashio via their [Power Up page on Trello here](https://trello.com/power-ups/5c697e38e3a0791c604b2d41/dashio) (see left hand side above their privacy policy) or for ease I've also found their email address so you can jump straight to it here [support@dashio.app](mailto:support@dashio.app)

I hope this helps but if you have any more questions just ask away!

All the best,

Laura

comments: author: Lukas Lopes Santana
body: I disabled the power app, let?s see if the payment will be cancelled. Thank you very much.


author: Laura Holton _ACE Rotterdam_
body: Great, just playing on the cautious side I'd drop them a message to double check the payment will be cancelled once the Power Up is disabled, I'd hate for you to get charged unexpectedly.

Really glad I could help and I hope you have a Trello-tastic day!

*If you would like to help other Community members with the same issues find solutions quick and easy you can accept the answer above* ?


author: Lukas Lopes Santana
body: yes, the problem is that they don?t return me with an answer if it was canceled or not.


Tags: power-up

subscription
BUG: Outdated content in card details after editing on phone
Asked by p.schirmer:

The last two days I observed inconsistencies in the update process between my phone and the computer. Process: I edited an existing card on my phone and log into my trello computer 1h later:

On my computer the cards show the latest content of cards. As soon as I want to edit the content, I only see the outdated content. When I escape or save this outdated content is overwriting my latest edits and the phone has the old version again.

Never had this issue in the past, now two days in a row.

Running on Android and Chrome(Mac).


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@p.schirmer](/t5/user/viewprofilepage/user-id/4663819) ?

Welcome to the Community! Thank you for flagging this bug, if you could raise this issue in a ticket directly with Trello support that would be awesome. They'll be able to confirm the issue and get this sorted for you as soon as possible.

You can raise a support ticket here \>\> <https://trello.com/contact#/>

I hope this helps but if you have any other questions just shout ?

All the best,

Laura

comments: author: p.schirmer
body: Thanks Laura.

Had a look at that link before - but it is not selfexplaining and did not see where to commit a bug . Although am not a developer, I thought it might help to tell you. I am sure yo can tell the responsibe developer to create a bug report ;-)

Best p


author: Laura Holton _ACE Rotterdam_
body: When you follow the[link](https://trello.com/contact#/) above, see steps below:

1. Scroll down to Contact Support (4th option)
2. Click the contact support button
3. Enter your name and email
4. From the drop down "What can we help you with?" - choose "Using Trello"
5. A second drop down will appear labelled Pick a topic" - choose "Report a bug"

From there you will need to provide more details on your issue with the fields provided - this is something I unfortunately can't do for you. Once submitted support will be in touch with you with updates on this issue.

All the best,

Laura


author: p.schirmer
body: Thanks Laura.

That helped - done

It is not exactly where I searched: contact support - using trello. Just wanted to send a bug-report, not get a manual. That as small comment for next releases ;-)

Best p
Calendar alert
Asked by R?gine Auer:

Hi !

How can I change the time on the check-list alert/deadline ? I can chose the date but I don't know how to choose the hour (default time seems to be 6PM).

Thank you for your help !

Kind Regards,

R?gine


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@R?gine Auer](/t5/user/viewprofilepage/user-id/4663723) ?

Welcome to the Community! Advanced checklists allows you to assign a due date and a person to individual checklist items and see all of your assigned checklist items in Your Items.

![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/545804d8e4b09c5ca72525ce/images/5e9739c904286364bc9865e3/file-Z7hUK7gsCK.gif)

When you set a deadline to a card you can set a specific time and date however within checklist items (before converting them to a card) you can only assign a member and a date.

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura

comments: author: R?gine Auer
body: Thank you Laura.

To bad. I wish a could change the time (18h00) of the deadline in the checklist item...


author: Laura Holton _ACE Rotterdam_
body: All hope is not lost... I'd perhaps consider raising a feature request as I'm sure there's many members that would love this functionality. To get these requests to the right people I'd recommend reading Trello's guide on how to submit a feature request here \>\> <https://help.trello.com/article/724-submitting-feature-requests-for-trello>


Tags: alert

due-date