youngmon/atlassian-qna huggingface dataset:
Cannot connect after installation
Asked by rakefet zadik:

Hi,

I am trying to test Confluence wiki. I installed a Windows version and after the installation when I try to access confluence on my local machine I get an error. The cause is:

java.lang.IllegalStateException: No internal directory found. Should have already been created in the previous step.  
at com.atlassian.confluence.setup.actions.ConnectToJiraSyncDirectoryAction.getInternalDirectoryId(ConnectToJiraSyncDirectoryAction.java:89)

Uninstall and install did not solve the problem.

How can I get assistance? I am testing for a large company.

Thanks,

Rakefet


Answers:
author: RakefetZ
body: Thanks. Uninstalled. deleted everything. installed. now I can connect.


author: vkharisma
body: Hi Rakefet,

The provided stack trace seems to indicate that Confluence is having trouble when it tried to integrate with JIRA user management since Internal directory is no created yet.

This might be cause by interruption during the installation process. However, since this is a new installation of Confluence, the easiest way is to start from scratch.

To do this, you need to **drop the current database** and **delete HOME directory** content. Afterwards, just restart Confluence and it would run the installation from scratch.

Hope this helps.


author: RakefetZ
body: I re-installed Confluence and it worked.


author: FELIX ANTO CHARLES
body: Hi all, I face the same issue. I have JIRA running in port 8090 and run Confluence in 8070. I got the setup page, tried for online evaluation key. I got the key and when I click the evaluation version, it throws the same error.

I tried the solution given by Vicky but dint work out. please help


author: Brian
body: Hi Rakefet, thanks for submitting a support ticket. To recap what I wrote there, I recommend following Vicky's advice, but instead of managing users through JIRA do it from within Confluence. Then you can log in after installation is complete and modify your user directories.


author: Brian
body: Hi Rakefet, thanks for submitting a support ticket. To recap what I wrote there, I recommend following Vicky's advice, but instead of managing users through JIRA do it from within Confluence. Then you can log in after installation is complete and modify your user directories.


author: Nic Brough -Adaptavist-
body: Looks like the user directory stuff is not set up. You'll need to read your log to find out why, but examine what you'v eset up first (e.g. are you just running it standalone, or have you attempted an Active Directory or Crowd setup?)


Tags: install
Cluster Confluence and standlone confluence Database Diffrence.
Asked by tousifs:

Hi All,

Does any one point me what is diffrence between Cluster Confluence Database and Standlone confluence Database.

my client has cluster confluence instance. now they are shifted to standlone confluence.

but we have refreshed Database from cluster instance.

does any one suggest me what is database diffrence between Cluster and Standlone confluence instance?

please let me know your suggection's.

regard's

tousif shaikh.


Answers:
author: EddieW
body: Note to client, find another partner.
How to get consistent spacing between Ordered List items in Online and PDF CSS
Asked by Phil Gochenour:

I have noticed that when I create a numbered list, it is rendered differently in the PDF and online outputs. Specifically, when I create the numbered list in the rich text editorand have single spacing between the list items, it is rendred with double-spacing between the items in the PDF output. So, if I have this in the online output:

1. Item
2. Item
3. Item

I get this in the PDF output:

1. Item  

2. Item  

3. Item

I would like to consistently have double-spacing between items for both the online and PDF outputs, but I can't figure out what selector I need to edit in the CSS.


Answers:
author: Guilherme Nedel [Atlassian]
body: Hello Phil, it appears that it is a current issue for PDF Exports as other people [have reported](https://jira.atlassian.com/browse/CONF-33211), please comment into this thread with the version you are using so we can document the issue into the bug, and reproduce the behavior.


Tags: confluence-administration

css

pdf
Cluster Confluence and standlone confluence Database Diffrence.
Asked by tousifs:

Hi All,

Does any one point me what is diffrence between Cluster Confluence Database and Standlone confluence Database.

my client has cluster confluence instance. now they are shifted to standlone confluence.

but we have refreshed Database from cluster instance.

does any one suggest me what is database diffrence between Cluster and Standlone confluence instance?

please let me know your suggection's.

regard's

tousif shaikh.


Answers:
author: AndrewA
body: Hi Tousif,  
The primary difference is that the attachments can only be stored in the database for clustered. When switching to standalone we can change the location to a file system but this is not required. Also, the connection to the database for clustered is set as a datasource in the server.xml file. This too can be chanegd when moving to standalone but is not required (the other optiob being ot establish a JDBC connection in the confluence.cfg.xml file. After that there are some tables used by clustering that will no longer be used in standalone mode but this too requires no action.

I hope this helps.

Cheers,  
Andrew
New "Search Relevance" announcement
Asked by Christian Jacobsen:

The "Improved Search" touted in [this announcement](https://www.atlassian.com/en/software/confluence/whats-new/confluence-improved-search) makes me slightly concerned. My team is looking at ramping up our commitment to Confluence, but we deal in very timely data. We regularly post new documents or analysis that supercedes a previous one, and we need the new version to register higher in the search results. (Otherwise our users might be working from old information.)

In the announcement I referenced above it seems as if Confluence's search is going the way of social media, and could be weighing "popular" documents higher that newer ones.

Is this true? Are there more technical details available that describe exactly how the search algorythm is changing?


Answers:
author: Migration Bot 9000
body: Christian,

The new search algorithm will continue to boost recently modified / created documents in search results (in fact, the same code that did the boosting before is still being used)

Only content found in the popular tab on the Confluence dashboard is ranked according to popularity (proportional to the number of comments and likes). Search results are not affected.

Cheers,  
Dave


Tags: confluence-administration

search
Getting proxy error on larger pages due to Java response timeout
Asked by Kirby Russell:

Getting proxy error on larger pages due to Java response timeout. We upgraded to 5.2.3 and now have this problem.

The problem eveb occurs when try to view Systems Information on the wiki's backend.

we increased the proxy timeout to 5 minutes and eventually the page displays but it definteley looks like a java issue. anyone else experience this issue?


Answers:
author: Kirby Russell
body: actually we just looked at the catalina.out and there are no errors related to the time out that we are seeing


Tags: confluence-administration
Specify user to install confluence
Asked by Scott Hung:

Anybody know how to specify what user to install confluence? I'm running into issues with Confluence and chose to reinstall to start at a known baseline. Everytime I run the Confluence installation (.bin file) it creates a new user "ConfluenceX" where X is an auto-incrementing number. How do I specify, to the installation, to use an existing user rather than creating a new one?


Answers:
author: Nic Brough -Adaptavist-
body: You can also delete the users that the old installation created. All it's doing is going through the list of users and looking for the first free one called "confluence".

Also, it only does this when you install as root - if you swap to a user you want to install as, it won't try to create new users. You do need to be careful to prepare any directories you want to install under though - it needs full read/write/execute to all installation directories for the current user


author: EddieW
body: > Confluence runs as the user it is invoked under

<https://confluence.atlassian.com/display/DOC/Creating+a+Dedicated+User+Account+on+the+Operating+System+to+Run+Confluence>

You wil need to login/su to the account for the confluence user. You can also use a sticky bit or sudo on 'nix systems.


Tags: confluence-administration
Zen Master Image (global images)
Asked by Chris Atanasian:

I'm trying to have an image that is loaded accross all pages. So I uploaded the image to a certain page and linked to that image in the .zen.master page in the "top" section (displaying text works properly accross all pages, just not the image). It says "unknown attachment." I'm really not sure what I'm doing wrong.

Is there an easier way to get global images working?


Answers:
author: Darryl Duke
body: Hi Chris,

I think you're running into the problem described (with the solution) here: <http://www.brikit.com/display/help/Broken+Links+and+Images+on+.zen+Pages>

Hope that helps!


Tags: addon-com.zenfoundation

image

zen
How to create alias URL for on demand confluence?
Asked by srinivasan radhakrishnan:

HI,

I need to create aliase url for on existing on demand confluence, for example i have created an on demand confluence like below,

https://\<companyname\>.atlassian.net

i need to create aliase name for that on demand confluence, it is possible in on demand. Please share your knowledge.

Thanks in advance.


Answers:
author: Nic Brough -Adaptavist-
body: Will you PLEASE read the answers you have been given on the last four times you asked this question.


author: Bharadwaj Jannu
body: <https://confluence.atlassian.com/display/DOC/Configuring+Shortcut+Links>

<http://www.adaptavist.com/display/AtlassianConfluence/alias+macro>

check above links which may help you.


author: RambanamP
body: i don't think it is possible on ondemand

i think this is same as this question

[https://answers.atlassian.com/questions/210452/redirect-the-existing-on-demand-confluence-uri](/questions/210452/redirect-the-existing-on-demand-confluence-uri)


Tags: cloud

confluence-cloud
Importing email from exchange
Asked by Derick Workman:

I'm trying to setup JIRA so that it imports email into a project as an issue, but we use Exchange server. Any ideas?


Answers:
author: Nic Brough -Adaptavist-
body: I'm guessing you've seen <https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email> and the fact it only handles the standard POP and IMAP protocols.

Your options are

* Pay Atlassian a lot of money to spend the time and licencing fees to enable them to use the non-standard, closed, clunky, licenced and expensive internal MS protocol
* Enable IMAP or POP on Exchange server (It does support decent protocols, they're just turned off by default)
* Set up some form of relay from Exchange to a proper email service
* Set up some form of relay from Exchange to dump files on the Jira server and set up Jira to import from file (most people miss that option after seeing POP and IMAP on the link I gave above)

comments: author: Derick Workman
body: Thanks for the tips!


author: Derick Workman
body: Thanks! This is very helpful.


Tags: email
confluence 5.2.5 CacheManager has been shut down
Asked by Don Fike:

While running the Setup Wizard, during the configure database step, I repeatedly run into this error;

Caused by: java.lang.IllegalStateException: The CacheManager has been shut down. It can no longer be used.  
at net.sf.ehcache.CacheManager.checkStatus(CacheManager.java:827)  
at net.sf.ehcache.CacheManager.getCache(CacheManager.java:536)

How can I get passed this. The tables were created, so I am prompted to overwrite, but I always run into this error.

Thanks,


Answers:
author: Don Fike
body: Dropping and recreating the database and rerunning the Setup Wizard created a succussful install.

Thanks,


author: Tiago Comasseto
body: Hi Don,

There's a [bug](https://jira.atlassian.com/browse/CONF-21385) in Confluence that refer to this message, but it should be fixed in your version and it doesn't seem to cause problems or functionality loss. Are you able to install Confluence or it fails during the setup? Do you see other error messages in your log?

Cheers

comments: author: Don Fike
body: Confluence fails to complete the Setup Wizard. It gats stuck on the configure database step (setupstandarddb.action) even though it has created the tables. I can't complete the install, perhaps if I skipped this step and started at the next step, wouold you know what my URL would for the next step.

Thanks,


Tags: confluence-administration
unable to find source for confluence mobile plugin 6.0-m4 in confluence-5.2.4-source
Asked by UoS Web Team People:

HI

Can any body help me in finding source code for latest confluence mobile plugin 6.0-m4 I can't find that in source code of confluence 5.2.x or confluence 5.3 x

Cheers


Answers:
author: Manuel Kummerl?nder
body: Hi,

there is an issue for that (<https://jira.atlassian.com/browse/CONF-32966>) so there is no resolution at the moment but to contact Atlassian. Maybe they will give you what you want.

Regards


Tags: app

mobile
No spaces after upgrade
Asked by paolo pesce:

I'm trying to upgrade my confluence (4.3) to the newest version. i've download the file .bin and i did the upgrade but when i restart confluence there aren't any spaces. Which is the problem?


Answers:
author: AndrewA
body: Hi Paulo,  
If we are sure Confluence was actually upgraded it could also be that our index is corrupt. In which case, we would want to rebuild it to be sure. There is also the possiblity that legacy customization is interfering with spaces being displayed. Instructions for checking on these potentials probelms can be found at the following page.

[Unable to View Spaces After Upgrading](https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch)

I hope this helps (assuming it is the case that Confluence was actually upgraded of course).

Cheers,  
Andrew


author: Bruna Griebeler
body: Hi Paolo,

I believe that you've installed a brand new Confluence instead of upgrading your current instance. Please check here all the isntruction regarding Confluence upgrade and double check if there's any step that you might have skipped:

<https://confluence.atlassian.com/display/DOC/Upgrading+Confluence>

Hope it helps!


Tags: upgrade
PDF Export - problem with table text having underscore or hyphen
Asked by Poorani Aravindan:

The table text having underscore or hyphen are getting overlapped. Attaching the image.


Answers:
author: HosseinA
body: Hi

This issue may be due to corrupted plugin cache. You may try to clear you plugin cache, and check if the issue is resolved.

You may refer to the link below on how to clear your plugin cache.

<https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache>


author: Bruna Griebeler
body: Hi Poorani

Seems that the image you attached is not here. Could you re attach it or post a link to that screenshot here?

Thanks!

comments: author: Poorani Aravindan
body: I am not able to attach the image.

Meanwhile we found a temporary solution for this. The tables were getting cut off in the pdf due to the width therefore reduced the table text font size in the pdf.


Tags: confluence-administration
How to restrict atlassian information in exported files from on demand confluence.
Asked by srinivasan radhakrishnan:

Hi,

I am new user for on demand confluence, i have created on page in Test space. I have test the exported page like "HTML", in the exported page atlassian information and page informations are exist like below

1. In the bottom of the HTML page i have seen the quote "Document generated by Confluence on Sep 20, 2013 00:23"

- How can i restrict that quote in the exported HTML document.

2. In the top of the HTML page i have seen the quote give the space details

- How can i restrict the confluence page details links in the exported HTML document ?

3. In the on demand confluence, i can see the images in document are also display like attachement file in exported HTML file

- How can i remove that information in the exported document.

Please share your knowledge to achieve my goal.

Thanks in advance.


Answers:
author: Nic Brough -Adaptavist-
body: Simply put, you can't. The changes you want to make are built into the core system and although they're not too painful to implement, you can't make the code changes you need in OnDemand. Your only option is download/export and edit the results outside Confluence.


Tags: cloud

confluence-cloud
Rowlf the Dog?
Asked by Robert Stoffers:

I was checking the memory usage of Confluence when I noticed something unusual in the System Information screen:

![](http://i.imgur.com/i8qb78J.png?1)

???


Answers:
author: Sam Hall
body: That's normal, Atlassian's attempt at anthropomorphising their software. I'm guessing that stuff is just used by Atlassian to help identify your server if you ask them for support. Kind of like security questions.

I'd be more worred about the Soylent Green if I were you.

comments: author: Theinvisibleman
body: Soylent Green is people!!


author: Tiago Comasseto
body: It's not just Confluence that has funny stuff hidden :) <https://support.atlassian.com/images/JIRAMaster.png>


author: Robert Stoffers
body: I loled.

Good to see Atlassian lets their developers be people too!
Confluence : Unable to edit an attached Excel Spreadsheet or Word Document
Asked by Darren Kemper:

We get the following error when trying to edit an Excel spreadsheet or Word Document. We can't connect to

http://\<our URL\>/plugins/servlet/confluence/editinword/######/attachments/\<filename\>. Please make sure you're using the correct web address.

Conflunece 5.1.3

Office Connector Plug-in 3.0.3


Answers:
author: Darren Kemper
body: Thank you Andrew! We had this working before we ran some upgrades on our server. MS Word opens, and prompts with the error message. I too saw the Microsoft post with the suggestion to change the registry and did not have any luck. Do you think adding an SSL certificate to our configuration could possibly resolve the issue?

Thank you for your help!!

Darren

comments: author: Rahul Savaikar
body: I was finally told to contact the Microsoft support as it was not resolved. The edit was working before the upgrade to 5.3, and then it suddenly stopped working. Now it is not working even on 5.6.


author: AndrewA
body: Hi Darren,  
Is your BaseURL set to the same URL you are using to connect to Confleunce with? If not, then this could explain the situation

[Configuring the Server Base URL](https://confluence.atlassian.com/display/DOC/Configuring+the+Server+Base+URL)

Cheers,  
Andrew

comments: author: Darren Kemper
body: Thanks Andrew. I checked the base URL setting and it is set to the URL that we are using to get to confluence.

When we try to go to the URL directly:

http://\<ourURL\>/plugins/servlet/confluence/editinword/######/attachments/\<filename\>

We are getting a Page Not Found error.

Could this be a Microsoft / Windows security issue? We are using Microsoft Office 2013 and running on Windows 7 and Windows 8 machines.

Thank you for your assistance!


author: AndrewA
body: Hi Darren,  
Hm, it could be a matter of incompatiblity or security. Accoring to the 'edit in office' documentation word 2013 is not supported.

[Editing an Office Document from Confluence](https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence)

However, I would expect a different error then 'could not find'. When we click 'edit in word' on a document in Confluence what is the beahvior exactly? Does word open? or do we get this error immeditly and from the browser itself?

One other thing, I do know that newer version of windows and word will not allow webdav connections unless SSL is enabled for Confluence. Do we have SSL for Confluence? If not, there is a regirstry entry we can change to force windwos to accept non SSL webdav traffic.

Cheers,  
Andrew


Tags: confluence-administration
Adding a hyperlink in title of Panel Macro
Asked by Stephen Williams:

I'd like to add a hyperlink to the Panel Title portion of the Panel macro, so that users can click the panel's title and link off to another page.  

I have tried using the following with no luck (as an example):

{html}\<A href="http://www.atlassian.com"\>9999\</A\>{html}

\<A href="http://www.atlassian.com"\>9999\</A\>

<br />

Does anyone know if this is possible using the Panel macro?

<br />

<br />

Thanks!

Stephen


Answers:
author: Stephen Williams
body: Thanks Davin! I actually got it working by simply placing the page's title within \[\] brackets, similar to how it was done in Wiki Markup pre 4.0. Doing this automatically creates a hyperlink.

comments: author: Davin Studer
body: Sweet! Good to know. Much easier.


author: Nguyen Duong Tung
body: Can you show me where to put the link <http://www.atlassian.com>? Can you format the title font color?


author: Jonas Jurczok
body: To update the answer..

In the current version of hosted confluence the described solution does not work anymore.

You can use normal markdown in the title though.

This means \[display text \| url \] (without the extra spaces) will be rendered as link.


author: Susan Ostreicher
body: [@Jonas Jurczok](/t5/user/viewprofilepage/user-id/2042466) Thanks for this! I'm using Server, but it seems like the brackets don't work when there is a special character in the page title, and your suggestion solves that problem.


author: Davin Studer
body: You could do this inside an HTML macro.

```
&lt;script type="text/javascript"&gt;var url = 'http://www.google.com'; //&lt;-- the url to visitvar panel = AJS.$('.panel .panelHeader')[0]; //&lt;--- [0] is the first panel, [1] is the second, and so onAJS.$(panel).html('&lt;b&gt;&lt;a href="' + url + '"&gt;' + AJS.$(panel).text() + '&lt;/a&gt;&lt;/b&gt;');&lt;/script&gt;
```

```
?
```


Tags: confluence-administration
Using the Google Search Appliance with Confluence
Asked by Christian Jacobsen:

My company is using Confluence, and on my team's page I'd like to provide our users with the ability to query our Google Search Appliance (GSA). The GSA is attached to our secure file storage area, and allows our users to do all the magic of Google search with our files.

Is there any problem with using the GSA with Confluence?

Do we just drop the GSA search box into our Confluence Search field, and that's it?

Is it really this easy...?


Answers:
author: Matthew J. Horn
body: We're looking into do this now, and so far it seems that easy... you give up a couple niceties (like the labels on the Confluence/Lucene SERP), but you gain so much...


Tags: confluence-administration

google

search
How to Create a Form in Confluence?
Asked by Matt Uebel:

I would like to create a form similar to what can be done in Sharepoint. How is this possible in Confluence?


Answers:
author: Bob Swift (personal)
body: Same as Jason, depends on what you want to have happen after the form is submitted. Another option is [Run Plugin for Confluence](https://bobswift.atlassian.net/wiki/display/RUN). It is often used to provide parameters to the [SQL macro](SQL%20Plugin%20for%20Confluence), [script macro](Script%20Plugin%20for%20Confluence), reporting macros, or similar.


author: Jason Plumhoff
body: Depending on what you are trying to do, a simple template might work for you. Or you might check out the Scaffolding plugin. But if you need a real "submit form" type of functionality, I believe you can embed a Wufoo form.


Tags: forms