youngmon/atlassian-qna huggingface dataset:
Freezed connecting massage when editting page
Asked by Doron L:

When trying to edit a page, there is a "connecting..." massage at the bottom right corner and nothing happens.

![snapshot1.png](/t5/image/serverpage/image-id/31179i4A56B20052160038/image-size/large?v=v2&px=999 "snapshot1.png")

Any ideas?


Answers:
author: Shannon S
body: Doron,

Can you confirm your Confluence version, and check if the following applies to your instance?

* [Creating a New Page Always Shows Connecting...](https://confluence.atlassian.com/confkb/creating-a-new-page-always-shows-connecting-864200583.html)

Regards,

Shannon

comments: author: Doron L
body: The version is Confluence 6.10.1

It seems that the problem is related to an add-on I installed, so this is now under investigation on their side. I'll update here about the conclusions.


author: Shannon S
body: Doron

Thank you for confirming that. The article I sent you mentions an add-on that causes this issue. Is that the add-on you are referring to?

Regards,

Shannon


author: Doron L
body: Actually not, it's another one (blueprint creator) - but the behavior is similar, except in my case this happens upon editing and not creating a new page.


author: Shannon S
body: Alright, thank you for letting me know.

If you can confirm the add-on that's causing this, it will help us to know for the future in case someone runs into the issue.

Regards,

Shannon


author: Doron L
body: When I disable the add-on, the problem disappears. Maybe it's not the add-on directly but some kind of collision with other add-on/s. The support team of the add-on is unable to find hints for the problem in the logs and suspect it's a client-side issue (I doubt it but I will update...)


author: Shannon S
body: Ah, thank you for confirming that! It definitely confirms there's some mismatch between the add-on and what the server is trying to do.

Please feel free to keep us updated and if you want you could even send this post to the team, and they could comment on it.

Regards,

Shannon


author: Doron L
body: Hi Shannon,

The Blueprint Creator team was able to find the bug. They quickly released a hotfix to address the issue. Quoting version 1.4.4 version notes: "Fixed a bug that caused the editor to freeze".

All works great now, thanks!

Doron


author: Shannon S
body: That's great news, Doron!

Thank you for letting us know.

Regards,

Shannon


Tags: confluence-server

server

synchrony
jira chart macro is displaying broken issue avatars - how to resolve?
Asked by Michael Blake:

We are using confluence 6.6.1 and jira 7.6.0. The jira chart macro is attempting to reference the issue type avatars with http connection(disabled) instead of https connection. How do we get the macro to display the issue type avatars correctly in Confluence?


Answers:
author: Sattesh M
body: Hello Michael, it might be that the application link between Confluence and Jira was created when Jira was on HTTP.  
Could you try removing the Application link between Confluence and Jira, from both ends, Confluence and Jira, and try recreating them.

Once that is done, try flushing the cache from the Confluence cache management site as well.

* (ConfluenceBaseURL)/admin/cache/showStatistics.action

If the links still redirect to HTTP, we should try clearing the plugin cache once, and see if there's any difference.

* [How to clear Confluence plugins cache](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

Lemme know how it goes!


Tags: confluence-server

integration

server
Cant choose cell color for tables
Asked by Hugo Reuterberg:

Hey everyone!

i am making a "Create from template macro" and want to put it in a table to make it look more like a button than just clickable text

But when trying to change color via the edit bar they all show up as white and i cant seem to find where to change these

(side note: I know it can be changed with CSS but i saw another thread saying that this might not work on all devices and expect there to be a reasonable fix that does not require any coding)

Pic of edit bar for tables

![tablecolorcell.png](/t5/image/serverpage/image-id/31167i5BDAF49A5F0CEEC4/image-size/large?v=v2&px=999 "tablecolorcell.png")

(side question: can i change the text font and or color within the macro? as in the text that shows up on the button (colored table cell) that i want to create)

Thanks in advance

//Hugo


Answers:
author: Hugo Reuterberg
body: FIXED

Due to the strange color presets of my work monitors when accessed through the dell dock   
all the colors even those i showed a screen show for looked completely white

when i came looking if someone had commented on this issue on my own computer off hours

i saw that my screenshot did infact show colors and then i figured it must have been something wrong on my end

Thanks if you looked at this issue and couldnt figure out what my problem was :p
Cant choose cell color for tables
Asked by Hugo Reuterberg:

Hey I am making a "Create from template macro" and want to put it in a table to make it look more like a button then just clickable text

But when trying to change color via the edit bar they all show up as white and i cant seem to find where to change these

(side note: I know it can be changed with CSS but i saw another thread saying that this might not work on all devices and expect there to be a reasonable fix that does not require any coding)

Pic of edit bar for tables

![tablecolorcell.png](/t5/image/serverpage/image-id/31167i5BDAF49A5F0CEEC4/image-size/large?v=v2&px=999 "tablecolorcell.png")

(side question: can i change the text font and or color within the macro? as in the text that shows up on the button (colored table cell) that i want to create)

Thanks in advance

//Hugo


Answers:
author: Hugo Reuterberg
body: FIXED

Due to the strange color presets of my work monitors when accessed through the dell dock  
all the colors even those i showed a screen show for looked completely white

when i came looking if someone had commented on this issue on my own computer off hours

i saw that my screenshot did infact show colors and then i figured it must have been something wrong on my end

Thanks if you looked at this issue and couldnt figure out what my problem was :p

comments: author: Sattesh M
body: Hello Hugo, thank you for asking the question, and sharing what was the issue after as well! :)  

We can add screen color calibration as one of the items to look into when there's any similar issues in the future.  

Cheers,  
Sattesh


Tags: confluence-server

server

table
Confluence Export as PDF
Asked by Yogesh Mude:

HI Team,

Two days back we have upgraded our confluence v6.5 to latest ie confluence v6.11.x.

We have some templates created in confluence to maintain the documents with table and table cell color.

When we are exporting this document with PDF then the document will export as usual with table content and the color in old confluence but in latest confluence when I export this document to PDF the table content and all is there but the background color was missing.


Answers:
author: Sattesh M
body: Hello Yogesh, it looks like you've hit into a know bug in Confluence, where the export of table does not include the background color, for PDFs, or even word export.

* [CONFSERVER-28579 - Cell background colors do not print out](https://jira.atlassian.com/browse/CONFSERVER-28579)

Strange thing is, this feature has been broken since Confluence Confluence 5.10, so it should have not worked for Confuence 6.5 as well.  

Unless the workaround suggested was used, which was to use the [Scroll PDF Exporter for Confluence](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence) add-on.  
If it was working in 6.5, maybe you can check to see if this add-on was enabled before, and has stopped working now.  

Let me know if you have any questions.


Tags: colour

confluence-server

export

server

table
No response was received from the URL you entered - it may not be valid. Please fix the URL below
Asked by Aravind kumar:

Hi guys ,

I need to configure 0auth for my jira application(Need a connection between "aravindcds.atlassian.net" and "<https://mydomain.com>" to access jira API) .

But when I'm trying to configuring , I'm stuck up with "<https://aravindcds.atlassian.net/plugins/servlet/applinks/listApplicationLinks>" page which asks for "Create new links" . What should I give there .... I tried giving "<https://mydomain.com>" but it shows "No response was received from the URL you entered - it may not be valid. Please fix the URL below, if needed, and click Continue." as response .

Is it a normal error or should I give a valid url ?

If possible please explain further steps to configure it completely

Thanks !!


Answers:
author: Sattesh M
body: Hello Aravind, yes, you should give a valid Jira URL, if you want to connect Confluence to Jira.  
The invalid response is shown when Confluence does not find any valid Jira instance on the other end of the link.  
If you have a valid Jira link, just add it in there, and the setup will proceed to redirect you to the Jira instance to complete the link from Jira, back to Confluence.  
You will have to be an admin on both instances to do this.  

Let me know if you have any further questions.


Tags: cloud

confluence-cloud

integration
Is it possible to configure the CQL filters in the search?
Asked by Bob Do:

In the search there are the CQL filter DATA CENTER COMPATIBILITY (DEMOCASEPRODDIR), VENDOR (DEMOCASEPRODDIR), MARKETPLACE (DEMOCASEPRODDIR) and TECHNOLOGY (DEMOCASEPRODDIR). In addition, the filters of archived areas are displayed.  
Is it possible to remove them?


Answers:
author: Shannon S
body: Hi Bob,

Can you please clarify exactly what you're trying to do? Is this regarding the default search behavior in Confluence?

Regards,

Shannon

comments: author: Bob Do
body: I found out that the error is caused by the addon Metadata by Communardo. This also displays filters from spaces I have blocked.


author: Shannon S
body: Ahhh, thank you for confirming that, Bob! Happy you were able to determine the issue.

Take care and have a pleasant rest of your week.

Regards,

Shannon


author: harshahid_h
body: Hi [@Bob Do](/t5/user/viewprofilepage/user-id/755790) ,  
Did you able to succeed in removing the Add Filter items from the drop down, (Items which you have mentioned above).  

I'm trying a lot to get rid off those unwanted filters., But could not succeed so far.

Kindly please help.

Thanks \& regards,  
HARSH KUMAR


Tags: confluence-server

cql

server
Problems in creating events on Google Calendar.
Asked by Mario Lepri:

Hi guys,

I have this issue since about one week. As I create an event on Google Calendar I cannot select both options "all day" and "busy", if I do so the option "all day" remains disabled (and the event is characterized by the hours of start and finish....usually 00:00). This causes a lot of problems with all the other calendars I syncronized with Google Calendar, the only solution I have is creating an event on my mobile (on which everything goes fine).

Please help.

Thanks a lot,

Mario


Answers:
author: Sattesh M
body: Hey Mario, can I know what add-on you are using to create the events in Google Calendar?

Is it the "Google Calendar" or "Google Calendar Pro" addon?  

That being said, I tested both the add-ons, and there seems to be no option to create an event directly from Confluence.  

Are you creating an event from Google Calendar directly?  

Cheers,  
Sattesh


Tags: macro
space creation
Asked by Delphine Libioul:

Hi,

I am trying to create a new space in confluence. Should I have specific permission for this?

Like an administrative profile?

Thanks


Answers:
author: Santwana Sarangi {Appfire}
body: Hi Delphine,

To create a space in the confluence a user or a group should have the "create space" permission at the global level. You can set it by navigating to the Administrative section -\> Global Permission.

For more information on the type of permissions in the confluence please refer to this link <https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html>

Thanks,

Santwana
Confluence : space creation
Asked by Delphine Libioul:

Hi,

I am trying to create a new space in confluence. Should I have specific permission for this?

Like an administrative profile?

Thanks


Answers:
author: Sattesh M
body: Hey Delphine, you are right in that you need a specific permission to create new spaces. Confluence administrators have this permission, so if you're not a Confluence, or System Administrator, they will need to give your user, or the user group that your user is in, the "Create Space(s)" permission.

![Global permission.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/31791iC185302C96C2D50A/image-size/large?v=v2&px=999 "Global permission.PNG")


Tags: permission
audit log on changes of restriction
Asked by Lam, Hing??:

How can I review the changes on 'Restriction' to a page?


Answers:
author: Rambabu Patina _Appfire_
body: Hi [@Lam, Hing??](/t5/user/viewprofilepage/user-id/1732536),

Currently, there is no option to track the modifications on page restrictions in Confluence.

Please have a look and vote for the feature request at: <https://jira.atlassian.com/browse/CONFSERVER-19721>

Thanks,  
Ram.
How to add attchment makro to the footer of every page
Asked by Andree Kupka:

Hello,

is it possible to add the {attachments} macro to the footer of every space.

We tried to add the macro in the in the "Sidebar, header and footer" section of the space tools. But the macro will only displayed in the space when you add this to the sidebar section. Not if you add the macro in the header or footer section.

We using local installed Confluence 6.10.1

(If I remember correct it was possible in "old" Confluence versions 4 and 5)

Thanks

Andree


Answers:
author: Lava Kumar Dukanam _Appfire_
body: Hello Andree,

Yes, it is possible to add attachment macro to the footer of every page.

Once you hit "save" on the Sidebar, Header and Footer section. Just visit any page to see the macro. It wont be appearing right on the space tools area.

Thanks,

Lava


Tags: confluence-server

server
How to close jira ticket via rest api?
Asked by ??:

I did some research and found this can be done by using /rest/api/2/issue/{issueIdOrKey}/transitions API.

For example, if there is one jira ticket \`A\`, and its current status is \`Open\`. Below is the step I followed.

Step 1: Get all the possible transitions through /rest/api/2/issue/A/transitions, say I get \`Resolved\` back.

Step 2: Update the ticket to \`Resolved\` status and call the API /rest/api/2/issue/A/transitions again to get the next possible transition status. Say this time I get \`Closed\` status back,

Step 3: Update the ticket status to close and Now \`A\` is closed.

My question:

1. There are many different issue types available for one project, such like \`Bug\`, \`Support Request\`, \`Task\` etc, and for each type, their transitions may be different. The close transition may call \`Closed\` for \`Bug\`, but it may call \`Closed Issue\` for \`Support Request\`. Is there a way to get which transition name means close?

2. Can I get all the transitions of one ticket back through one call ?Because /rest/api/2/issue/{issueIdOrKey}/transitions will only return the next available transition to me.

3. my request is to close the unclosed tickets, I hardcode some transitions name now to complete this but this should not a good way, is there a way i can get the relationships of all these transitions for one jira ticket?

Thanks.


Answers:
author: Wouter Bruinings
body: Hi Christina,

I experienced a similar challenge when developing a test automation tool for JIRA workflows.

We have standardised statuses to prevent situations where there are multiple values representing the same state, such as "Closed" and "Closed Issue".

To answer your questions:

1. My solution was to create a mapping for workflows and their end statuses, so that depending on the workflow I could read from the mapping what the end state should be.

2. I believe you cannot.

3. Answer 2 and 3 result in this not being possible in a simple way. Closing unclosed tickets might be easier [using the bulk change feature](https://confluence.atlassian.com/jiracoreserver/editing-multiple-issues-at-the-same-time-939937916.html) from JIRA.

Hope this helps.

Kind regards,

Wouter

comments: author: ??
body: Thanks tons Wouter. :) Regarding this, \`Closing unclosed tickets might be easier [using the bulk change feature](https://confluence.atlassian.com/jiracoreserver/editing-multiple-issues-at-the-same-time-939937916.html?_ga=2.27318076.1671854863.1535939384-2071470760.1533552114) from JIRA.\` do we have an rest api for this ?


author: Wouter Bruinings
body: No this can only be done through the interface.

Kind regards,

Wouter
I am unable to access mysite.atlassian.net. What could be the problem?
Asked by Fahad Mustafa:

![Untitled.jpg](/t5/image/serverpage/image-id/31132i425145B8BD99E746/image-size/large?v=v2&px=999 "Untitled.jpg")


Answers:
author: Tobias Anstett _K15t_
body: Hi,

Usually this indicates that your trial expired and/or your system is no longer available. To restore your site by means of the name (not necessary the data) you should contact support.

Best, Tobias


author: Yogesh Mude
body: HI [@Fahad Mustafa](/t5/user/viewprofilepage/user-id/1905654)

Welcome to the Community!

Please check the Atlassian Status you will find the exact issue with the Site and wait for some time you will be able to access or else you can contact to Atlassian Support for more details.

comments: author: Yogesh Mude
body: [@Fahad Mustafa](/t5/user/viewprofilepage/user-id/1905654)please confirms that you are using correct URL. if the site URL does not match then also you will see the Page Unavailable.


author: Fahad Mustafa
body: The url is correct. And cannot get any information from Atlassian Status (Status is shown operational).


Tags: cloud

confluence-cloud
confluence db in postgres
Asked by Padmasree P:

how do we create confluence db with postgres character encoding and collation set to utf8

I'm following this document for setting up postgres db .

<https://confluence.atlassian.com/conf67/database-setup-for-postgresql-945103516.html>

will this command work

CREATE DATABASE "confluence_db"  
WITH OWNER "postgres"  
ENCODING 'UTF8'  
LC_COLLATE = 'en_US.UTF-8'  
LC_CTYPE = 'en_US.UTF-8'  
TEMPLATE template0;


Answers:
author: Yogesh Mude
body: HI [@Padmasree P](/t5/user/viewprofilepage/user-id/1845915)

Use the below command..

```
CREATE DATABASE confluencedb WITH OWNER = CONFLUENCE_DB ENCODING 'UNICODE' LC_COLLATE 'C' LC_CTYPE 'C' TEMPLATE template0;
```

comments: author: Padmasree P
body: Hi Yohesh,

I need the db to have encoding and collation set to utf8 . not c collation. please help with utf8 command


author: Yogesh Mude
body: Are you using Windows/Linux?

Please have a look at the below answer.

<https://community.atlassian.com/t5/Confluence-questions/Setting-up-Postgresql-database-for-Confluence/qaq-p/759168>


author: Padmasree P
body: I'm using Linux, is this link for Linux?


author: Yogesh Mude
body: Yes.


author: Robert Horan
body: [@Yogesh Mude](/t5/user/viewprofilepage/user-id/1169678) - this link just saved me a LOT of time. I wish this was part of the official documentation. You have my deepest thanks.


Tags: confluence-server

server
I am having problems when I try to insert files.
Asked by Devon Wynne:

I am an administrator of confluence and had access to this function until approximately one week ago. Now I am prevented from inserting any files and get the following message.

![Atlassian upload issues.PNG](/t5/image/serverpage/image-id/31115i6FA2E5C71C943036/image-size/large?v=v2&px=999 "Atlassian upload issues.PNG")


Answers:
author: Tobias Anstett _K15t_
body: Hi,

No matter if you are system administrator, confluence administrator or space admin this will show if you do not have 'Add Attachment' permissions for this space.

If the problem started one week ago, somebody must have removed these permissions.

Best, Tobias

comments: author: Devon Wynne
body: Thanks Tobias,

I'm relatively new to the Atlassian system, but I spoke to another admin in the office and he was able to set me up with permissions for the space I was having problems with.

Cheers, Devon


Tags: cloud

confluence-cloud
Managing code block width
Asked by GC:

I am trying to include a code block in a page while documenting some stuff. If i try to put a code block under a sub-section (i.e., not really to the left-most side), then even in that case, the code block is aligned to the left-most side as shown in the attachment. Is there a way (without getting Administrator involved) i can align it so it starts just under the sub-section?

![Confluence - Code Block Alignment.png](/t5/image/serverpage/image-id/31114i71C9BAA8BA174F78/image-size/large?v=v2&px=999 "Confluence - Code Block Alignment.png")


Answers:
author: Lars Vagt
body: Maybe others still have the same question, although some time has gone.

In order to add the code block in continuation of your list item, you need to do this:

1. Go to the end of the list item, the box shall belong to. In your above example, your cursor should be right after "... to application's directory:".
2. Add a pure line break (Shift + Enter). In the above example, the cursor is on a new line beneath "Run" now, but there is no new item "b)".
3. Add the code block macro, for instance typing "{code" and selecting it. The code block just starts where your cursor was before.

In order to continue the current item with more text, you can just click to the right of the code block, and make another line break (Shift + Enter).

If you wanted to add a new item, you would make a real paragraph break (Enter *without* Shift).


author: Krisztian Kovacs
body: Hi [@GC](/t5/user/viewprofilepage/user-id/1753696),

I assume using a table would not be an elegant solution but that you could do? I mean it's just a quick and silly idea.

comments: author: GC
body: Hi [@Krisztian Kovacs](/t5/user/viewprofilepage/user-id/1144675),

That's right. It doesn't look elegant :( and i have also tried aligning tables earlier for similar use-case where i wanted to create it under a sub-section. That too doesn't budge from its leftmost position.


Tags: code

code-block
After updating confluence from 6.8 to 6.11, edit document is missing on office macros
Asked by Thomas:

After updating confluence to 6.11 from 6.8 last week, the edit document button on the excel macro has been missing.

Tested with a word macro, all my excel macros, etc. and none of them have the link displayed.   

I was able to edit it by using the inserted file macro, but that doesn't accomplish what I want. The workflow on the older version was much better.

![image.png](/t5/image/serverpage/image-id/31112iBE81580AFE95EE6A/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Tobias Anstett _K15t_
body: Hi,

Editing of office documents changed with Confluence 6.11. Please refer to <https://confluence.atlassian.com/doc/edit-office-files-170494553.html> to read on how to edit them now.

Best, Tobias

comments: author: Zoltan Orosz
body: You can find a workaround on the related ticket:  
[https://jira.atlassian.com/browse/CONFSERVER-56316?focusedCommentId=1888423\&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1888423](https://jira.atlassian.com/browse/CONFSERVER-56316?focusedCommentId=1888423&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1888423)