youngmon/atlassian-qna huggingface dataset:
A user is reporting that clients are unable to see their responses, what could be causing this issue
Asked by Aamir Khan:

A user is reporting that clients are unable to see their responses, what could be causing this issue


Answers:
author: Jack Brickey
body: Hi [@Aamir Khan](/t5/user/viewprofilepage/user-id/5212476) ,

please verify that this is a Jira work Management project and not a Jira service management project. The reason I ask is that the answer could certainly be different. In a Jira service management project my typical answer would be to check to ensure that the request type is in fact set, and that that user is indeed the reporter. For Jira work management please check the notification settings to ensure that the user falls into a group or a role that would be receiving notifications.

comments: author: Aamir Khan
body: Hi jack,

This is a Jira Service Management project. By request type, do you mean replying to customer or adding an internal comment?


author: Aamir Khan
body: the user have confirmed they are replying to the customer


author: Jack Brickey
body: Ok. So I will move the post to the JSM collection.

In order for the customers to see the request in the portal then the **customer request type** must be set. If the customer creates the issue within the portal, the request type is selected by them and thus added to the issue automatically. However, if an agent creates the issue on behalf of the customer and fails to set a request type then the customer will not see the issue in the portal even if the agent sets the customer as the reporter. If you look at the detailed issue view you will see the request type field and I suspect it is an assigned.


author: Jack Brickey
body: Note that the customer should receive an email when the agent makes a public comment unless configure otherwise under customer notifications.


Tags: cloud

jira-work-management-cloud
Importing CSV has no Issue Id mapping
Asked by Mark Renfrew:

I can no longer import an Issue csv file. There is no way to map the Issue Id, so none of the subtasks will import. I used to do this all before, using the same procedure, but the Issue Id has been removed from the list of fields to map to in the drop-down.

Note that I am using "Company Managed" project via "Project management" template.

I have chosen to map the field "Parent Id" to map to "Parent" in the drop-down list, but it gives me an error:  
**Issue 'Send Email' doesn't have a valid Parent selection. Issue will not be created.**

CSV File:

|------------------|----------|-----------|------------|------------------|
| Summary          | Issue id | Parent id | Issue Type | Components       |
| Kick off meeting | 1        |           | Task       | Kick Off Meeting |
| IT Deliverables  | 2        |           | Task       | IT Deliverables  |
| Send Email       | 3        | 1         | SubTask    | Kick Off Meeting |


Answers:
author: John Funk
body: Hi Mark,

I see that you are on the Free plan, but I don't think that's the problem (though it might be).

Try going to Settings \> System \> External System Import and do the import through that path instead of through the Filter/Search function.

comments: author: Mark Renfrew
body: Thanks for your help, I was able to map the IssueId and it imported successfully!


author: John Funk
body: Great! I am glad that worked for you


author: Steindl_ Calman
body: I am also using a compnay managed JIRA project; i do not have the ability to go to the Settings -\> System - \> External System Import....

<br />

I only have Filter/Search Import menu available to me; the Issue ID is definitely missing now; i used to be able to bulk create tasks/subtassks from a CSV file but now the parent mapping doesnt work because i cant select Issue ID which means none of the subtasks are created.  

This used to work quite fine and has only recently stopped working.


author: Mark Renfrew
body: Note that I am using Company Managed project, via "Project management" template.


Tags: cloud

jira-work-management-cloud
Jira Work automation Response 500 Unable to validate SSL connection
Asked by Peter Lloyd:

Hi,

I am attempting to make a webrequest call from an automation in jira work and it fails throwing the error Response500Unable to validate SSL connection  

The url I am attempting to call is behind a cloudflare tunnel and I can call it without problem from a browser or from python.  

Does this mean that jira cloud does not recognise the cloudflare certificate?

Any ideas on how to fix it?  

Many thanks :)


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please make sure that you are using one of the support ports. <https://jira.atlassian.com/browse/AUTO-151>

comments: author: Peter Lloyd
body: Hi [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) ,

Yes, standard https on port 443.  

I've done some more testing and I've identified the issue.  
The problem is that the hostname for the webrequest/webhook contained an underscore character.  

The webrequest in work automations does not indicate this is problem but the UI for global webhooks does \[ Invalid Webhook URL: <https://testhost_api>.... \]  

Mildly inconvenient but now I know how to work around it it's not causing a problem for me.  

Kind regards,  
Peter


author: Peter Lloyd
body: Underscores ARE valid in http(s) urls, I consider this a bug.


author: Renuka Tulachan
body: hi [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181)

Having same issue, and my endpoint does not have "_". Any suggestions?


Tags: cloud

jira-work-management-cloud
Error message "Reporter is not associated to the task issue type
Asked by Yatin Shingala:

For Jira work management, when changing the reporter name, I am having below error message

Error message: "Reporter is not associated to the Task issue type"

Why am I getting this error message.?

What does it mean?

How can I resolve it?


Answers:
author: Trudy Claspill
body: Hello [@Yatin Shingala](/t5/user/viewprofilepage/user-id/4609846)

Can you provide a screen image showing the screen/form where you are trying to change the Reporter name and getting this error? Obscure confidential data and names.

comments: author: Yatin Shingala
body: I have attached a screen image. The Preeja is trying to change the name of A reporter. At the time of changing the reporter's name, getting the error message.

![Image - Error message.png](https://community.atlassian.com/t5/image/serverpage/image-id/303658iCC3ED713B27BB179/image-size/large?v=v2&px=999 "Image - Error message.png")


author: Trudy Claspill
body: Is that a Team Managed project or a Company Managed project? That information is at the bottom of the panel on the left, hidden behind the error message in the image you provided.

Is this error coming up for the logged in user for all types of issues in the project?

Does the same error come up for other users that try to change the Reporter value?


author: Yatin Shingala
body: It is a team-managed project.

The error is coming for the logged user.


author: Trudy Claspill
body: Does the error occur when the user tries to change the Reporter for other types of issues in the project?

Does the error happen only when this user tries to change the Reporter? Or does the same error happen when other users try to change the Reporter?


author: Yatin Shingala
body: My observations are as below

There are three roles 1) Administrator, 2) Member, and 3) Viewer.

The administrator has full access.

Member can modify the ticket but not the Reporter and getting error message.


author: Trudy Claspill
body: I believe this is a permissions issue then.

You will need to review the permissions assigned to the Member role in the project. I would bet there is a Modify Reporter permission and it is not granted to the Member role.

I don't think you can change the permissions of the built in Roles. You would need to create a new custom role and give that permission to that Role. You would then need to assign the users to that new Role.


author: Yatin Shingala

Tags: cloud

jira-work-management-cloud
How do I save a list I made
Asked by Baruch Lerner:

I made a list inside a JIRA project. (attached)

All I want to do is to save it that way and be able to send it to other users.  
How do I do that?

![JIRA list.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303446iE539986064D4763F/image-size/large?v=v2&px=999 "JIRA list.jpg")


Answers:
author: Dave Mathijs
body: Hi [@Baruch Lerner](/t5/user/viewprofilepage/user-id/4440934) Why would you like to send the list of issues to other users when you can invite them to the project? The list is probably subject to change and you would have to export it every time there's an update.

The purpose of Jira Work Management is to collaborate on tasks within the product. If people only need to view the list of tasks, you can also invite them so they have a real-time view of the List.

comments: author: Baruch Lerner
body: I want them to have such a list, with these columns, and then be able to change it.  
They are all part of that project as well.


author: Dave Mathijs
body: Thanks to confirm, here's how to [add users to your project](https://support.atlassian.com/jira-work-management/docs/add-users-to-your-project/)


author: Baruch Lerner
body: I added a user to my project even though they are all part of it...  
Still when they open the list, its not the list that I edited... its just the default project list.


Tags: cloud

jira

jira-cloud

list

save
Coping Actual end from Due date
Asked by Eng_M_Musba Elhadid:

Hello,

Please, could you let me know how to transfer due dates from sub-tasks to the sub-tasks's actual end?

Thank you!


Answers:
author: Trudy Claspill
body: Hello [@Eng_M_Musba Elhadid](/t5/user/viewprofilepage/user-id/5054557)

Do you mean you have a value in the Due Date field and you want to copy it to another field named Actual End?

When do you want that to occur?

What you want can probably be accomplished using an [Automation Rule](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/), but we need more details about your scenario.

comments: author: Eng_M_Musba Elhadid
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011),

Thank you for your prompt response.

Yes, this is exactly what I need. I am aware that I can create an Automation Rule for future tasks, but I also need to perform this operation on old tasks.

Thank you once again for your assistance!


author: Trudy Claspill
body: Hello [@Eng_M_Musba Elhadid](/t5/user/viewprofilepage/user-id/5054557)

To update tasks that already exist you could create an Automation Rule that uses a Scheduled trigger and a JQL statement to specify the issues to update.

There is a [limit](https://support.atlassian.com/cloud-automation/docs/automation-service-limits/) to how many issues a Scheduled rule can update with each run, so you might have to run the rule multiple times.


author: Hannes Obweger - JXL for Jira
body: Hi [@Eng_M_Musba Elhadid](/t5/user/viewprofilepage/user-id/5054557),

regarding copying the data on your existing issues: If you're open to solutions from the Atlassian Marketplace, this would be easy to do using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2594183).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. You can also *bulk-edit* your fields, using copy/paste. This makes it very easy to copy values from one column (i.e., field) to another column/field.

This is how this looks in action:

![bulk-copy-paste.gif](https://community.atlassian.com/t5/image/serverpage/image-id/304006i5A41E3855EE86083/image-size/large?v=v2&px=999 "bulk-copy-paste.gif")

You can update any number of issues in one action, so you should be done with your work in no time. I should add that JXL can do much more than that: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

Any questions just let me know,

Best,

Hannes

comments: author: Eng_M_Musba Elhadid
body: Hi [@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506)

I would like to express my gratitude for your advice. Thanks to it, I was able to solve my problem.

Thank you once again.


Tags: cloud

jira-work-management-cloud
How to bulk add values into a preexisting custom field via CSV import?
Asked by Erin:

I have a custom field that has 204 values that need to be added. The field is a single-select dropdown.

The field IS availablein the project as it appears when manually creating a ticket.

I've tried to use the tutorial highlighted [HERE](https://confluence.atlassian.com/jirakb/how-to-bulk-add-options-to-custom-fields-via-external-system-import-1115662994.html) and [HERE](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/#Set-up-field-mappings) to add these values via CSV rather than manually imputting each one. However, the values keep not importing and I keep getting errors. I've tried a few different solutions like changing the headers on the csv/mapping but nothing has worked. Currently the headers I have on the CSV are:

* Issue Key
* Summary
* XP Account (the custom field name)

This is the problem I keep coming across:

![Import Errors on validate.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/303531i6EED6062FD146CCD/image-size/large?v=v2&px=999 "Import Errors on validate.PNG")

Does anyone have any insight into this? I've submitted a support ticket but no response since last Friday.


Answers:
author: Trudy Claspill
body: Hello [@Erin Trahan](/t5/user/viewprofilepage/user-id/5271098)

The image you tried to add to your post does not seem to have uploaded correctly.

Can you try re-adding it?

comments: author: Erin
body: Here is the screenshot of the error message.![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/303530i8470523FE22A769E/image-size/large?v=v2&px=999 "Capture.PNG")


author: Trudy Claspill
body: Thank you.

Can you provide an example of the data in your CSV file?

Is the custom field for a Company Managed project or a Team Managed project?

If for a Company Managed project, then are you a Jira Administrator?

If it is a custom field in a Team Managed project, then are you a Project Administrator for that project?


Tags: cloud

jira-work-management-cloud
Should I be using Jira Service or maybe a Company Managed Work project?
Asked by Peter Lloyd:

Hi, I hope someone can help me :)  
I have a problem using Jira Work, I've been playing with workflow rules and for some reason I no longer see Category in the drop down for which field to constrain in a transition.  

The field is in the form but it's not in the drop down for the workflow rule. I'm sure it was.

It disappeared when I made Category a required field and then not required again.

This is a Team managed project.

Thank you

![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303300iCDA523A035BE29B0/image-size/large?v=v2&px=999 "1.jpg")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303301iAD991C6C23065EF5/image-size/large?v=v2&px=999 "2.jpg")


Answers:
author: Trudy Claspill
body: Hello [@Peter Lloyd](/t5/user/viewprofilepage/user-id/5418181)

Welcome to the Atlassian community.

I can't speak to whether or not the field was available before in this workflow Rule, but I can confirm that it is not currently available in the Rule in my instance. And I have not done the steps of changing it to Required and then back to Not Required.

comments: author: Peter Lloyd
body: Hi Trudy,

Do you agree that it should be there? If so, what is the process to request the change?


author: Peter Lloyd
body: Hi, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Category doesn't appear to be on the form builder either.

![Screenshot 2024-02-05 103545.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304308i20D90089308A3181/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 103545.jpg")


author: Trudy Claspill
body: Making the Category field available for JWM forms is already noted in this change request, to which you can add your vote/comment:

<https://jira.atlassian.com/browse/JWMCLOUD-511>

I have not found any change request for making the Category field available in the workflow rules.


Tags: cloud

jira-work-management-cloud
JWM Issue details on Calendar View
Asked by Patrik Zagar:

Dear Community,

Is there a way to display more information from the created issues on the Calendar view?

Currently, the calendar shows only the issue type, number, title, and assignee avatar/image.

We would ideally want to customize what is shown in the blocks.

To add for example a custom field we have in the ticket, or category, label, etc.

Looking forward to suggestions.


Answers:
author: Trudy Claspill
body: Hello [@Patrik Zagar](/t5/user/viewprofilepage/user-id/5417988)

Welcome to the Atlassian community.

That is not currently possible, but there is a change request to which you can add your vote and comments.

<https://jira.atlassian.com/browse/JWMCLOUD-600>

comments: author: Patrik Zagar
body: Thank you Trudy, I was looking if there is an open request, but could not find it. I just put my vote there.


author: Maria
body: Hi [@Patrik Zagar](/t5/user/viewprofilepage/user-id/5417988)   

It's Mary from [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud)

As it was noticed earlier you can't add these fields in the Jira dafault calendar. But with some third-party apps like [Planyway calendar for Jira](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud) it's possible to add the following fields: dates, status, project name (as you can view the calendar across projects), estimation and tracked time.

![?????? ?????? 2024-01-31 102917.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303432i8F5D9A6D18F5CE0A/image-size/large?v=v2&px=999 "?????? ?????? 2024-01-31 102917.jpg")

comments: author: Patrik Zagar
body: Thank you Maria.

We would need something a bit more robust and even customizable - to be able to show some custom fields from out issues.


Tags: cloud

jira-work-management-cloud
Jira Timeline functionality
Asked by Tee:

Are the dates in the timeline functionality driven by a data set or it has to be done manually? can this be automated somehow?


Answers:
author: Jack Brickey
body: Hi [@Tee Fash](/t5/user/viewprofilepage/user-id/5417964) , the dates are driven by the data entered in the issues represented in the timeline. If I am missing the point of your question please let me know.
when I am clicking on the JWM project link that time the link is directing to the customer portal.
Asked by shivani shirguppi:

when I am clicking on the JWM project link that time the link is directing to the customer portal. in jira.

when I am clicking on the project link that time the link is directing to the customer portal. But the Padah Marketing project is the JWM(company managed business) project.

I have checked the access and id it is all correct but still the link is directing to customer portal. Even checked with the incognito mode still facing same issue.


Answers:
author: John Funk
body: Hi Shivani,

Can you provide some screenshots or more information? How are you linking things, because you don't link projects? You link issues - is that what you are doing? Are you linking a JWM issue with a JSM issue? That's what it sounds like.

But when you click on the JSM link you go to the portal and not the issue? Are you a JSM Agent? Can you search for the JSM issue directly and are you able to view it?


Tags: cloud
Utilitarianism-based approach to task assignment?
Asked by ayala.cohen:

Is there any integration or automation for JIRA which would allow team members to input their top 3 or 4 preferences for task assignment and then it chugs through all the possible combinations to find the most utilitarianism-based assignment decision, assigning 2-3 tasks per team member?  
Note: This is for tasks that are similar, but across different sectors/industries, so the team would really be inputting their sector preferences.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day, You could use automation to check the value on different field value and then assign the issue to a specific user.

![Screenshot 2024-02-06 at 11.18.30?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/304518i3C748B191127EECC/image-size/large?v=v2&px=999 "Screenshot 2024-02-06 at 11.18.30?AM.png")
add Field Web Link in screen on a transition
Asked by ?ngel Ben?tez de la Poza:

Hi Team,

I want to add the "Web link" field on a screen in the transition. how can I add it?

Kind regards,


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

All you need to do is add the field to the screen the transition has set on it. (I am assuming you have already created the custom field). If the transition does not have a screen, you will need to add one to it - I recommend creating a new screen and adding your web link field to it, so you won't be amending other people's screens.

comments: author: ?ngel Ben?tez de la Poza
body: Thanks for your aswer, but, i want to use the Web Link attribute, as Jira Issue Link.

Is this possible?

Cheers,


author: Nic Brough -Adaptavist-
body: Jira issue links are not web link attributes, they are pointers (links) to other issues.

You will need to use a URL type field, added to the screen if you want to store web links on Jira issues.


Tags: cloud

jira

jira-cloud

jira-work-management-cloud

server
I am not able to update subtask details how to overcome this?
Asked by Priti patel:

Hello,

I am trying to update subtask due date in jia after creating subtask by using the below fields mapping but showing this error and i am using the date formte dd-MM-yyyy.

![Screenshot 2024-01-29 132300.png](https://community.atlassian.com/t5/image/serverpage/image-id/302913i4D38B5A25A89AA7D/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 132300.png")![Screenshot 2024-01-29 132212.png](https://community.atlassian.com/t5/image/serverpage/image-id/302914i3676DB98FBF671D5/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 132212.png")![Screenshot 2024-01-29 132709.png](https://community.atlassian.com/t5/image/serverpage/image-id/302915i40820E6E95909E77/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 132709.png")

Here i am trying to add due date in existing subtask but i can't do it. in my CSV file i have date format like this 31-01-2024

![Screenshot 2024-01-29 132935.png](https://community.atlassian.com/t5/image/serverpage/image-id/302917i4BD0349395D7FD14/image-size/large?v=v2&px=999 "Screenshot 2024-01-29 132935.png")


Answers:
author: John Funk
body: Hi Priti,

According to the message it looks like it is trying to update a sub-task and remove the parent. So it might just be a bad value.

However, if the Sub-tasks are already created, you can just use the issue key not include Parent in the CSV.


Tags: cloud

jira-work-management-cloud