youngmon/atlassian-qna huggingface dataset:
Confluence selling points as replacement for Word/Sharepoint
Asked by Peter Bunde Hansen:

Please give me a list of the advantages of document handling in Confluence, over Word/SharePoint (which is you will probably agree a very widespread tool selection today). We are considering shifting, but what are the main selling points? Has anybody made that shift and what were the advantages achieved?

We are an organisation that need to edit and sent to review a large amount of documents in a number of projects. We really need collaboration because there are several areas of expertice that contribute to any given document.


Answers:
author: Gregory Van Den Ham
body: I don't think you'll replace Word necessarily with confluence function for function. Sharepoint has been debated many times.

In our org, we keep Sharepoint, purely as a document management system. Confluence does all the rest - run books, projects, on screen documentation, collaborative share.

Word, is in my opinion, allows for a richer document authoring format that you cannot accomplish in confluence. Some teams will continue to require word. I could see dramatic license reductions in the need for the Office suite though, especially if you're a google apps customer vs an office365 customer that includes licensing for office in a more typical enterprise E3 subscription.

Key things to focus on when selling confluence. Information at speed. Ease of use, Collaboration, linkage to Jira.


author: Peter DeWitt
body: Peter, there was a discussion about this a while ago and there is a lot of good information that is still applicable. Check it out here:

<https://community.atlassian.com/t5/Answers-Developer-Questions/Confluence-vs-Sharepoint-What-s-the-difference/qaq-p/539092>

Hope this helps.

-peter
Is there a way to view restrictions set by user or group?
Asked by sohmc:

I'm looking for a sane way to view restrictions set on pages by users or groups.

For example, say I have a user named BOB. I want to know all pages where BOB is explicitly set to have restrictions, either for or against.

We're in the process of removing some groups from Crowd that serve no purpose and want to make sure they are not nested somewhere as a restriction.

Thanks!


Answers:
author: Shannon S
body: Hi Michael,

Not this specifically, but you can view all the restricted pages in your Space Tools page:

http://**your-confluence-instance** /pages/listpermissionpages.action?key=**KEY**

This will show all the restrictions for that specific space, and you will need to do this for each space.

Let us know if you have any questions about that.

Kind Regards,  
Shannon

comments: author: sohmc
body: [@Shannon S](/t5/user/viewprofilepage/user-id/510046), is there a way to do this via the SQL database?


author: Shannon S
body: Hi Michael,

You could use this to list all restrictions for the user:

```
select p.cp_type, u.username, c.title, s.spacename 
from content_perm p, spaces s, content c, user_mapping u, content_perm_set cp
where u.user_key = p.username and c.contentid = cp.content_id and s.spaceid = c.spaceid and cp.id = p.cps_id and u.username= 'USERNAME' order by c.title asc;
```

Keep in mind it doesn't include groups - only explicitly restricted to/for that user, as you requested.

Kind Regards,  
Shannon


author: sohmc
body: Thanks [@Shannon S](/t5/user/viewprofilepage/user-id/510046)! I'll try this out.
Posts being deleted
Asked by Nic Brough -Adaptavist-:

We are losing conversations in Community.

But a whole conversation has been removed yesterday or this morning.

<https://community.atlassian.com/t5/Confluence-questions/Dead-after-update-to-6-port-problem/qaq-p/643660>

had a long conversation about debugging and fixing the stated problem, both Marc and I answering or commenting several times over the last couple of days.

I've also had a couple of emails on topics today where people have posted a comment, and when visited, the comment is not there.


Answers:
author: Tyler T
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454), your posts have not been deleted. Our vendor performed a platform upgrade last night around 3am US Central. An indexing bug occurred as a result of the upgrade. I'm seeing activity on [your profile feed](https://community.atlassian.com/t5/user/v2/viewprofilepage/user-id/781454/page/3).

We'll continue to monitor and post an updates once we're sure the incident has been completely resolved.

We've also opened a ticket on the public Jira that can be tracked: <https://jira.atlassian.com/browse/COMMUNITY-121>

comments: author: Nic Brough -Adaptavist-
body: Seems that the indexing has worked. Thanks Tyler!


author: Nic Brough -Adaptavist-
body: It looks like the whole of Thursday has been deleted, along with Wednesday and some stuff up to mid-day (BST) today

My profile at 14:00 BST Friday says:

![Screen Shot 2017-09-22 at 14.09.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/6695iEFE7A9F80128AEF3/image-size/large?v=v2&px=999 "Screen Shot 2017-09-22 at 14.09.46.png")

comments: author: Warren
body: I've just looked at my profile and it starts at Wednesday, when I definitely posted answers yesterday and this morning


Tags: feedback-forum

moderators
Confluence - How I can view all the comments that I submitted?
Asked by Marta Mandachi:

I want to see all my comments(comment added with ..![Capture.JPG](/t5/image/serverpage/image-id/6694i0AFD95B2186ED6EC/image-size/large?v=v2&px=999 "Capture.JPG") ) with from all pages.


Answers:
author: Shannon S
body: Hi Marta,

You could search **type:comment** for all comments. In my instance I put **type:comment text:alphabetagamma user:sspaniol** for more specific, if you're searching for a specific word.

I can confirm it will show inline comments as well.

For more information have a look at [Confluence Search Fields](https://confluence.atlassian.com/doc/confluence-search-fields-161188.html?_ga=2.116798031.811213194.1506325722-1114274742.1505467770) and [Confluence Search Syntax](https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html?_ga=2.116798031.811213194.1506325722-1114274742.1505467770) for other ways you can limit your search.

Can you give that a try and let us know how it goes?

Kind Regards,  
Shannon

comments: author: Marta Mandachi
body: Hello,

Thanks for the answer.

Is working :)


author: Shannon S
body: Hi Marta,

Thank you for letting me know. :) Do let me know if you have any further issues or questions; I'll be more than happy to assist.

Kind Regards,  
Shannon


author: ccenvcvb
body: In the cloud version you can go to advanced search, select

* type: Comments
* edited or created by: your user
Incorrect encoding exported to Word document
Asked by nick.rozhdestvensky:

Hi all,

My Confluence server has Russian language and russian documents.

I try to export pages to Word and I get a .DOC file with incorrect encoding.

For example,

page called "2017-09-20 ?????????? "?????????? ??????????????? ??????",

.doc file named "2017-09-20+%D0.doc".

And this file starts from:

Message-ID: \<71712224.46285.1506067531407.JavaMail.confluence@tr\>  
Subject: Exported From Confluence  
MIME-Version: 1.0  
Content-Type: multipart/related;  
boundary="----=_Part_46284_1910189497.1506067531397"

------=_Part_46284_1910189497.1506067531397  
Content-Type: text/html; charset=UTF-8  
Content-Transfer-Encoding: quoted-printable  
Content-Location: file:///C:/exported.html

\<html xmlns:o=3D'urn:schemas-microsoft-com:office:office'  
xmlns:w=3D'urn:schemas-microsoft-com:office:word'  
xmlns:v=3D'urn:schemas-microsoft-com:vml'  
xmlns=3D'urn:w3-org-ns:HTML'\>  
\<head\>  
\<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8=  
"\>  
\<title\>2017-09-20 =D0=9E=D0=B1=D1=81=D1=83=D0=B6=D0=B4=D0=B5=D0=BD=D0=  
=B8=D0=B5 \&quot;=D0=A3=D0=BF=D1=80=D0=B0=D0=B2=D0=BB=D0=B5=D0=BD=D0=B8=D0=  
=B5 =D0=B4=D0=BE=D0=BF=D0=BE=D0=BB=D0=BD=D0=B8=D1=82=D0=B5=D0=BB=D1=8C=D0=  
=BD=D1=8B=D0=BC=D0=B8 =D0=BF=D0=BE=D0=BB=D1=8F=D0=BC=D0=B8\&quot;\</title\>  
\<!--\[if gte mso 9\]\>  
\<xml\>  
\<o:OfficeDocumentSettings\>  
\<o:TargetScreenSize\>1024x640\</o:TargetScreenSize\>  
\<o:PixelsPerInch\>72\</o:PixelsPerInch\>  
\<o:AllowPNG/\>  
\</o:OfficeDocumentSettings\>  
\<w:WordDocument\>  
\<w:View\>Print\</w:View\>  
\<w:Zoom\>90\</w:Zoom\>  
\<w:DoNotOptimizeForBrowser/\>  
\</w:WordDocument\>  
\</xml\>  
\<!\[endif\]--\>

"


Answers:
author: Anton Shaleev
body: Hi Nikolai

Please verify that Tomcat connector you use for accessing Confluence has URIEncoding="*UTF-8* "?

Please see the KB [Configuring URL Encoding on Tomcat Application Server](https://confluence.atlassian.com/doc/configuring-url-encoding-on-tomcat-application-server-174898.html) for more details.


Tags: export
unknow macro UI expand
Asked by Agata ?ladowska:

One of the users tried to access his documentation (possibly 50-100 pages) in the confluence page by using UI expand to access it, but every thing seems to have disappeared (and we can't get them through revision history). The attachment section shows the unknown "macro UI expand message". Is there a way to access it?


Answers:
author: Shannon S
body: Hi Agata,

It looks like it could be part of the [RefinedToolkit](https://docs.refinedwiki.com/display/rwui/UI+Expand) add-on. Did you ever have this installed and perhaps is not installed now?

Can you show us a screenshot of the problem?

Thank you!

Kind Regards,  
Shannon


Tags: refined
JIRA macro and Change History macro on the same Confluence page?
Asked by Tiago Melo:

Hey, Guys,

I'm looking for the alternatives in creating themes for Confluence Cloud. I've seen that I can't create a custom theme, but it's possible for me to create the custom theme, submit to the marketplace and use it?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Tiago Melo](/t5/user/viewprofilepage/user-id/334248) ,

you should be able to publish a new theme and use it <https://developer.atlassian.com/cloud/confluence/create-a-confluence-theme/>

Fabio
Can't copy paste images
Asked by codyreign:

I'm having this issue at the moment. Snipping tool and drag-drop.

**OS:** Win 10 creators edition Version 1703 (OS Build 15063.608)

**BROWSER:** Chrome Version 59.0.3071.115 (Official Build) (64-bit)

**Authentication Token:** Google

**Image Formats Tried:** PNG, JPG, GIF

**Attempted Log Out and IN:** 2 times

**Browser Restart attempt:** 1 time

**Alternative Browser Attempted:** Microsoft Edge 40.15063.0.0

using Microsoft EdgeHTML 15.15063

**Smacked head off desk:** 7 times

**Chrome Console Output from two attempts:**

Failed to load resource: the server responded with a status of 504 ()  
/wiki/rest/api/content/917572/property/editor Failed to load resource: the server responded with a status of 404 ()  
batch.js?externals=__local-default__\&locale=en-GB:111 AJS's create element functionality has been deprecated since 5.9.0.  
No alternative will be provided.  
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.  
a.default @ batch.js?externals=__local-default__\&locale=en-GB:111  
/wiki/rest/drag-and-drop/1/filestore/upload Failed to load resource: the server responded with a status of 504 ()  
/wiki/rest/api/content/917572/property/editor Failed to load resource: the server responded with a status of 404 ()  
batch.js?externals=__local-default__\&locale=en-GB:111 AJS's create element functionality has been deprecated since 5.9.0.  
No alternative will be provided.  
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.


Answers:
author: codyreign
body: I was able to resolve the issue by closing confluence session that I had opened in another window. Note: The session was not on the page I was trying to paste, but closing it seems to have fixed the issue.

comments: author: codyreign
body: I still think the core of this issue needs to be addressed by QA and Engineering. I would not personally consider this by design or won't fix. It almost convinced me to not use it permanently on the second day of my 7 day trial. Thank you guys.


author: Stan Singh
body: i had a similar issue.

When creating a new ticket, it allows me to copy and paste the image in the description field, but when i go into the ticket, i get the message unable to render in the description section.

i then have to delete the comment and then re-add it. I use the "create another" feature a lot and then had to re-do it for 20 new tickets that I created. Took tons of time to redo it.

Please fix.
Error popped up while attaching any image file "Error connecting to server"
Asked by Deep Arora:

Whenever I am trying to attach any image file, Some communication server error is coming up.

Please check the attached file.

![Capture.JPG](/t5/image/serverpage/image-id/6671iF9B4ED184FC764B1/image-size/large?v=v2&px=999 "Capture.JPG")


Answers:
author: Gregory Van Den Ham
body: have you tried to refresh your browser, reload the page and try again.

comments: author: Deep Arora
body: Yes, I have tried that step but no success.


author: Gregory Van Den Ham
body: Is this cloud or onprem?

Cloud is currently having an issue with media attachments:

<https://status.atlassian.com/incidents/lb93l1tqylj4?_ga=2.7814834.1618504164.1505964134-1410502379.1479931360>


author: Deep Arora
body: Yes, it is cloud. Thanks for pointing to the link to get updates.


author: Gregory Van Den Ham
body: no worries.. hope the team resolves the cloud error for you soon. you might want to put a ticket in with them just so they have your instance on the radar and keep you directly updated.
Cannot upload images on default configuration
Asked by Doug Dyson:

Hello, I am currently in evaluation mode of JIRA+Confluence.

I am using an unedited template provided by Atlassian and have made no configuration changes to permissions, process flows, etc. Just the plain vanilla install.

Initially, I was able to upload images without issue.

Now, even after rebooting my machine, am unable to upload any new images whatsoever, which always time out with a server error.

Many thanks for any assistance resolving this issue!


Answers:
author: Doug Dyson
body: Nevermind, the JIRA server status page notes that this is a current issue!


author: Doug Dyson
body: I should add that this via Atlassian's cloud.


Tags: image

upload
How to display a list of sub-pages AND their content on parent page?
Asked by Eric Thomas:

Hello.

How do I create a page list (on the left pane of the Pages screen) which maps to H1-H4's in my document?

++I do not want a TOC in each page++, but rather a TOC (page list) to display links to H1-H4's in a single page.

Example Page List:

1. Safety

1.1 Safety Training

1.1.1 Classes

1.1.1.1 Student Guide

1.2 Safety Tests

1.2.1 etc.

1.2.1.1 etc.

Each of the above is a link to a heading (H1-H4) in the ++actual document++.

Thoughts?


Answers:
author: Shannon S
body: Hi Eric,

While it's possible to add macros in the sidebar via **Space Tools \> Look and Feel \> Sidebar, Header, and Footer**, it appears the links in TOC will not work properly due to this bug:

* [CONFSERVER-43090](https://jira.atlassian.com/browse/CONFSERVER-43090)

You're welcome to test it but you may run into the same error above.

In your title, you also mentioned you wanted to include content. Can you please elaborate on that? Do you have an example of how it needs to look?

Kind Regards,  
Shannon

comments: author: Eric Thomas
body: Thanks for the prompt reply. Please see screenshot for what I need to accomplish with our docs if we are to use Confluence.

Notice the URL has "#safety-training". This is the anchor I placed in the text next to "1.1 Safety Training" in the actual text.

When I click "1.1 Safety Training" in the TOC on the left, it will take me to that part of the text no matter where I am in the doc.

This is the same for all links in the TOC. One document with anchors at each H1, H2, and H3 all linked to the TOC.

![2017-09-22_11-18-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/6705i844018952CA55389/image-size/large?v=v2&px=999 "2017-09-22_11-18-06.png")


author: Eric Thomas
body: Please disregard the "..and their content in the parent page." Somehow my question was placed under this existing question title.


author: Shannon S
body: Eric,

Thank you - so you're not actually using the TOC macro or are you? Are you simply linking those pages to anchor links?

Lastly, what version of Confluence are you using?

Kind Regards,  
Shannon


Tags: child-page

table-of-contents
Our Confluence Cloud site has been down for 4 and a half hours. Anyone else?
Asked by John Price:

There was an extended outage today with media services for Cloud. The status page (<https://status.atlassian.com/>) says it's fixed but that people may still be having slowness. But we cannot access our site at all, and our sev 1 support ticket is just sitting there. Anyone else having problems?

The error is "Your Atlassian Cloud service is currently unavailable. If it's around midnight it's likely due to scheduled maintenance, and your page should be available again soon.  

If your page hasn't appeared again in 5-10 minutes, go ahead and create a support request."

Been 4+ hours. Our linked Jira instance seems fine.


Answers:
author: John Price
body: Thanks Peter. We can't get to Confluence at all. A bit concerning that the status page does not say "some customers cannot access Confluence at all."


author: Peter DeWitt
body: John, our AUG Jira and Confluence cloud are working. It looks like they may have updated Status Page again with a partial outage. Looks like its hit or miss right now.


Tags: cloud
Error connecting to Server
Asked by Joan Daniel Lillo:

I see other users experiencing the same problem.

Currently I cannot upload images, only update text in Confluence. I have tried other browsers with the same outcome.

Chrome, Safari


Answers:
author: AnnWorley
body: I am sorry to report that this is a known issue. Please keep an eye on this incident report for updates: [Failure on Media Services](https://status.atlassian.com/incidents/lb93l1tqylj4)
> Customers using Confluence are still experiencing issues to download and upload attachments, as also loading pages with attachments. Our engineering team is looking into this specific issue now
Problem upload image. Error connecting to server
Asked by Burlen Loring:

I'm editing a blog post in confluence spaces. Yesterday I was able to upload images, but today I was neither able to upload a new image or even see the images I uploaded yesterday.

In the upload dialog I chose the file, the progress bar goes to 100% and I can see a preview of the image behind it. Then after 30-60 sec or so I get the following:

Error connecting to server

Please help!

Btw, I can edit and publish the text parts of the page with out issue


Answers:
author: Gregory Van Den Ham
body: Looks like this was probably related to: <https://status.atlassian.com/incidents/lb93l1tqylj4?_ga=2.120526344.1618504164.1505964134-1410502379.1479931360>

comments: author: Burlen Loring
body: yeah you are right. too bad I spent a couple of hours trying to figure this out!
Still can't add images to Confluence Cloud pages. System Status page inaccurate.
Asked by Jake Wills:

Atlassian, it's not OK to claim you have fixed an outage and show your systems are operational when it is not the case. I still can't add images to Confluence Cloud pages. This is a basic use case that should have been tested before claiming everything is fine again.

This is not how you build trust with customers. I understand fixing problems takes time, and sometimes there are follow up issues. But that doesn't mean you should not be transparent and complete in your assessments and communication.

Extremely disappointed. On top of the recent large price increase, I am losing motivation to defend Atlassian products from the doubts of my business stakeholders.


Answers:
author: Jake Wills
body: Funny enough, I tried to post an image of the status message here and that didn't work either.


Tags: confluence-cloud

jira

questions-for-confluence
How do you get rid of the avatars of the person who created the page in Confluence Cloud?
Asked by Lisa de Araujo:

I'd like to disable seeing avatars of the person who created the page. These are supposed to be company resources and don't "belong" to an individual.


Answers:
author: Lisa de Araujo
body: I even tried deactivating the user (who no longer works at the company) but his avatar still appears on the page
Can't open gliffy diagrams,
Asked by Milton B Cody:

The edit button is available to modify the diagram, on a blog page, so it knows something is there but no content is shown?

Has anyone encountered this? What is or was the resolution if any?


Answers:
author: Susan Woster
body: I am having a similar problem in that I can see the diagram and the edit icon, but I cannot open the diagram for editing when I'm in page view mode. I have to go into the page Edit view. Then the edit icon disappears but I can edit the diagram by clicking it open. Is that similar to the problem you're having?

comments: author: Milton B Cody
body: no the links were reading as invalid. It's been resolved now not sure of the resolution.
Page is no longer accessible
Asked by Jeff Moulton:

Hi,

I had a page on Confluence at the following URL:

<https://stretchinternet.atlassian.net/wiki/spaces/DEV/pages/15597569/Geo+Restrictions+Legacy+Integration>

It was working fine this morning, but when I went away from the page and tried to return, it is not able to load it. It keeps spinning (see the image).

Any idea what could cause this? Nothing was changed on the page. To my knowledge, I was the only one accessing it at that time and all I did was navigate away and then come back.

Other pages are working fine.

![Screen Shot 2017-09-21 at 9.24.18 AM.png](/t5/image/serverpage/image-id/6649i24A1E832E85ED88E/image-size/large?v=v2&px=999 "Screen Shot 2017-09-21 at 9.24.18 AM.png")

Thanks for your help.


Answers:
author: AnnWorley
body: Hi Jeff,

I went on your instance and tried to view that page. After spinning a long time I got the "page not found" message I would expect to see if there were restrictions or permissions preventing me from loading it.

Searching for the page located it and showed excerpts. It should not show up in my search results if I am not permitted to view it, so I am not convinced it is a restriction/permission issue.

Also in the search results, I found a PDF that seems to be attached to that page. I could not preview it, most likely because of the [Failure on Media Services](https://status.atlassian.com/incidents/lb93l1tqylj4) we are currently experiencing:
>
> We are aware the current incident can also affect the overall usability rather than attachments, such as Confluence pages not loading. We are working with the highest priority to recover this service, we do apologize for any disruptiveness this issue is causing.

Please keep an eye on the incident linked above. When it's fixed, please update the thread to let us know if the page will load. If it still won't, we can dig more deeply.

Thanks,

Ann