youngmon/atlassian-qna huggingface dataset:
Confluence does not starting up
Asked by melin_picmicro_ru:

Hello, help please. web interface does not loading

logs and config <https://dropmefiles.com/TTVdK>

<br />

Can't connect to your H2 database. This may be because your H2 directory is read-only, or you are attempting to upgrade and the H2 version Confluence uses cannot be upgraded directly.

ArrayIndexOutOfBoundsException: Index 0 out of bounds for length 0

![screen1.jpg](/t5/image/serverpage/image-id/224639iB8746F6D5406ED89/image-size/large?v=v2&px=999 "screen1.jpg")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The most likely explanation is that your H2 database is corrupted and almost certainly broken beyond repair.

What were you doing when you restarted your Jira here? Firing up a dev/test system? A development system inside the SDK? Testing an upgrade?

comments: author: melin_picmicro_ru
body: Hello, I didn't do any of this. I've just restarted the VM with the confluence one day, but it didn't load.

are there special tools for check/repair H2db files?


author: Nic Brough -Adaptavist-
body: You'd need to install an H2 database suite (the one in Confluence is just the engine and database, there's no supporting tools for it), from <http://www.h2database.com/html/main.html> , then I remember the only time I was able to rescue one was by using something called "Luke" on top of the install. I don't know if that is still around.

A VM restart is a good way to kill an H2 database - you must always shut down the applications using an H2 database before you reboot a machine, otherwise they could lose recent changes, or even just destroy your database.


author: Thiago Masutti
body: An option you might have is to restore the environment from the most recent [automatic backup](https://confluence.atlassian.com/doc/configuring-backups-138348.html).

Usually these are stored in confluence-local-home/backups


Tags: confluence-server

server
Is it possible to have items in the Roadmap Planner <1 week wide?
Asked by Clive Knipe:

Currently, when integrating roadmap planners into the Confluence pages of PRDs (default feature in preloaded product requirements template), it doesn't allow an item to be less than one week across in the plan.

Is it possible to make something 1 day? As users can hover and read the description, it would be helpful when viewing in weeks to get better ideas of launches/deadlines.

See attached for minimum widths.![RoadmapPlanner.PNG](/t5/image/serverpage/image-id/224591i18E76DA511BE6F02/image-size/large?v=v2&px=999 "RoadmapPlanner.PNG")


Answers:
author: Takafumi Ohtake -Ricksoft-
body: Hi [@Clive Knipe](/t5/user/viewprofilepage/user-id/5073660)

I'm Takafumi from Ricksoft.

I think it's impossible with the roadmap planner macro.  
The related issue is [here](https://jira.atlassian.com/browse/CONFCLOUD-40412). It's been open since 2016.

An alternative solution is to use an app.  
I'd like to suggest you [Gantt Chart Planner for Confluence](https://marketplace.atlassian.com/apps/1227063/gantt-chart-planner-roadmap-timeline-for-confluence?tab=overview&hosting=cloud&utm_medium=atlassian-community&utm_source=questions&utm_campaign=20221109).  
If your Confluence is the free version, the app is also free.

I summarized other solutions [here](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Plan-Projects-and-Roadmaps-with-Gantt-Charts-in-Confluence-Cloud/ba-p/1929687).  
I hope it's helpful for you.

(Please note that I'm one of the folks behind the vendor of the app.)


Tags: cloud

confluence-cloud
Exporting page to word is not exporting background table colors
Asked by GH2023:

Hi.

When exporting a page to word is there a way to get the background colors on tables to export also to match what was on the page?

Thanks,  
GH


Answers:
author: AAMIR ANSARI
body: Hi [@GH2023](/t5/user/viewprofilepage/user-id/5022390)

Back in the day, I raised this feature request CONFSERVER-61416 to get it implemented in Confluence, but it looks like it hasn't received much traction since then.

You can try the below steps posted by one of the users. This is tried and tested approach for me.

1. Install the free add-on app -- **Confluence Source Editor** from Atlassian Marketplace
2. Edit the page with the Word/PDF output failure.
3. Click **Open in the source editor** icon at, the top right of the screen.
4. Locate your colour row/cell.
5. Edit all the hex colour values, and replace them with text (green, red, yellow, etc). Replace the whole percentage tone parameter, **Background colour,** with text for the colour.
6. Update the page and export to word.

comments: author: GH2023
body: Thanks but I havent got privileges to add add-on app.


author: Nicolai Sibler
body: Hi [@GH2023](/t5/user/viewprofilepage/user-id/5022390) ,

there's a bug ticket for that issue: [CONFSERVER-61416](https://jira.atlassian.com/browse/CONFSERVER-61416)

Please vote for that, it's not even in the backlog so far.

Kind regards,

Nicolai

comments: author: GH2023
body: Thanks Nicolai, I have voted.


Tags: confluence-server

export

server

word
Search for keywords using wildcards doesnt work
Asked by echo:

Search for keywords using wildcards deosnt work. {#toc-hId--521446561}
----------------------------------------------------------------------

can i use it on Korean(Language)


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@echo](/t5/user/viewprofilepage/user-id/5073556) ,

welcome to the Atlassian community!

Did u use wildcars as specified here <https://developer.atlassian.com/cloud/confluence/performing-text-searches-using-cql/> ?

If it doesn't work please raise a spport request to Atlassian team <https://support.atlassian.com/contact/>

Fabio

comments: author: echo
body: Thanks Fabio :+1:


Tags: cloud

confluence-cloud
unable to upload a filed CDD-Confluence Space
Asked by kanmani Muniyandy:

Unable to upload a file in CDD Confluence Space. Getting "Could not upload the file to Confluence. The server may be unavailable." Please check.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@kanmani Muniyandy](/t5/user/viewprofilepage/user-id/5073420) ,

please try to clean browser cache and try again.

Fabio


Tags: cloud

confluence-cloud
Confluence had problems starting up This page is for Confluence administrators.
Asked by MoHRE License Account:

Confluence had problems starting up {#toc-hId--521447402}
---------------------------------------------------------

This page is for Confluence administrators. If you're seeing this page, your Confluence administrator is probably working to restore the service.  

|                Description                |        Time         | Level |                                                 Exception                                                 |
|-------------------------------------------|---------------------|-------|-----------------------------------------------------------------------------------------------------------|
| Could not load bootstrap from environment | 2022-11-08 12:22:55 | fatal | Unable to bootstrap application: failed to find config at: /confluence/confluence-home/confluence.cfg.xml |


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@MoHRE License Account](/t5/user/viewprofilepage/user-id/3229997) ,

there is some issue at configuration level. Please ask to a system admin to check that confluence.cfg.xml file is correctly accessible. Please check file permission and try to restart Confluence.

Fabio


author: Dirk Ronsmans
body: Hey [@MoHRE License Account](/t5/user/viewprofilepage/user-id/3229997) ,

* Did you recently upgrade the system?
* Are you the admin? if not, you'll need to contact them
* If you are, validate the file is there and has the right permissions


author: Alex Koxaras _Relational_
body: Hi [@MoHRE License Account](/t5/user/viewprofilepage/user-id/3229997)

Kindly see this related post <https://community.atlassian.com/t5/Confluence-questions/Could-not-load-bootstrap-from-environment/qaq-p/1460990>


Tags: confluence-server

server
Sharing information to external partners
Asked by Arild Molde:

We are discussing if it's possible to share selected pages or areas to external companies working with us.

We don't want them to access our full Wiki. just read selected infromation.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Arild Molde](/t5/user/viewprofilepage/user-id/5073439) ,

welcome to the Atlassian community!

If you need to share pages or subtree with external users and you want to have those users managed within your confluence (each user consumes license) and through space permission and page restrictions you can do that.

Otherwise, if those users have not an account within your Confluence, you can make public a space and restrict pages that need to be accessed just internally. (<https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/>)

Hope this helps,

Fabio

comments: author: Arild Molde
body: Thank's for your answer.

I also found some information in the community about "single space guests" though still in beta.


Tags: cloud

confluence-cloud
I am unable to find and add a confluence user while trying to provide Restricted access to a page.
Asked by kanmani Muniyandy:

I am unable to find and add a confluence user while trying to provide Restricted access to a page.


Answers:
author: Pramodh M
body: Hi [@kanmani Muniyandy](/t5/user/viewprofilepage/user-id/5073420)

Is the user present on the site?

Does the user have access to the product?

Please check the above and troubleshoot

Thanks,  
Pramodh

comments: author: kanmani Muniyandy
body: Thanks. I was able to provide access to the user.


Tags: cloud

confluence-cloud
Cannot create site or space on free subscription
Asked by ootbak:

Hi, I created yesterday free conluence account, it took more than 2 minutes, ended with error ("our databases may need more time to synchronize"). finally I got invite by email, but I am unable to perform any actions such as create space or site.

I also tried to completely remove organization, but I have Confluence product, that I cannot remove.

Can you please guide me on what I should do ?

<https://hive-mind-it.atlassian.net/>


Answers:
author: Pramodh M
body: Hi [@ootbak](/t5/user/viewprofilepage/user-id/5073409)

Navigate to start.atlassian.com and check whether the confluence site is created

To add the product to existing site, navigate to Products section and add confluence in Admin (<https://www.atlassian.com/try>)

Thanks,  
Pramodh

comments: author: ootbak
body: Thank you, yes, as mentioned it was created, just probably with bug that did not configure permissions to add anything to it. So I am able to visit my initial dashboard in Confluence, but I cannot create Site or Space.

The only thing I can edit there is Announcements


author: Pramodh M
body: [@ootbak](/t5/user/viewprofilepage/user-id/5073409)

Navigate to admin.atlassian.com and see if you can navigate to the product and then add the appropriate permissions as user probably in Global permissions


author: ootbak
body: Thanks, it solved it. I mean, as an Organization administrator I assumed I would have rights to create new Space, but it was not the case, I had to add myself to the confluence admins as a user. Finally it worked.


Tags: cloud

confluence-cloud
Help w/creating Meet our team page
Asked by Divya Dsouza:

Hello,  
I'm trying to create a similar page within our Company Wiki space in Confluence. Can you please advise how I can go about doing this? I'm attaching a recording with sound.  
I want to upload a recording to explain what I need but it's not letting me.  
Thank you,  
Divya


Answers:
author: Andy Gladstone
body: [@Divya Dsouza](/t5/user/viewprofilepage/user-id/5073143) welcome to the Atlassian Community!

Can you upload screenshots if the recording will not go? Perhaps us Loom and post the URL here so the community can view and comment?

comments: author: Divya Dsouza
body: I would prefer uploading the video, but how do I do that?


author: Andy Gladstone
body: OK, so let's figure out why you can't right now.

What is the size of the file you are trying to upload, and what file extension is it?


author: Divya Dsouza
body: It's a mp4 file. 0.53 second video.


author: Andy Gladstone
body: What exactly are you able to display in 0.53 seconds?


author: Divya Dsouza
body: Please see attached images. I'm trying to recreate this Meet our team page. When you click on the person's image, it takes you to the sub page with more detailed information about them. Also, it automatically sorts it in alphabetic order by their first name and I would also like to have that for easy access for our employees. ![Screen Shot 2022-11-08 at 1.34.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/224749i228379A607D10A19/image-size/large?v=v2&px=999 "Screen Shot 2022-11-08 at 1.34.00 PM.png")![Screen Shot 2022-11-08 at 1.34.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/224750iC03FA42E397D4C11/image-size/large?v=v2&px=999 "Screen Shot 2022-11-08 at 1.34.19 PM.png")


author: Andy Gladstone
body: Thanks for posting. This type of design and behavior is not available natively in Confluence. You would need to install a third party application from the Marketplace such as [Content Formatting Macros for Confluence](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=cloud&tab=overview) or [Refined for Confluence Cloud](https://marketplace.atlassian.com/apps/1221322/refined-for-confluence-cloud?hosting=cloud&tab=overview). I do not have experience with either and cannot recommend them, or any other app that may help create similar content. I have seen demos of both though and believe they contain the functionality you are looking for.


Tags: cloud

confluence-cloud
Ability to Inherit Edit Permissions in Confluence
Asked by Alexandra Astor:

Looking for Add On suggestions that will allow edit permissions to be inherited to subpages in Confluence Cloud. We tried Edit Permission Inheritance by Purde Software, however, once the edit permissions are inherited it is not possible to turn them off.


Answers:
author: Andy Gladstone
body: [@Alexandra Astor](/t5/user/viewprofilepage/user-id/4746445) I am not quite sure what you are looking to accomplish here. Sub-pages inherit parent page permissions. If a user has edit permissions on a parent page, and a child page is created, they should have edit permissions on that page by default.

What is the problem you are trying to solve?

comments: author: Nic Brough -Adaptavist-
body: Actually, the edit restrictions do not cascade down, only view restrictions.

Atlassian dabbled briefly with it a few years ago and found it was a horrible thing to do to **most** of their customers, because, as mentioned, you then can't let people in to edit pages that are inheriting it.


author: Andy Gladstone
body: OK, I stand corrected and [@Alexandra Astor](/t5/user/viewprofilepage/user-id/4746445) you should listen to [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)


author: Nic Brough -Adaptavist-
body: It's one of those you won't ever see unless you happen to stumble on exactly the right docs or course material, or it bites one of your people and you get asked to sort out the mess!

I got very confused when they (briefly) changed it - nothing worked in protected spaces suddenly, took us ages to get through the upgrade testing, until it went back.

Inheriting edit restrictions does not make a lot of sense, it's incredibly limiting.

However, **setting** them down through a tree can be useful. Not inheriting, the way view restrictions do it automatically, but a one-off "parse the tree, set edit restriction on all pages automatically". This would leave people with the flexibility to change the restrictions later.

Obviously, I'd do this with Scriptrunner on Server, but I'm not sure it could be done on Cloud, I'll add to my learning list. There may be other apps that can do it. Maybe even Automation for Confluence?


Tags: cloud

confluence-cloud
colleague as premium user - is multi-board license req'd for colleague?
Asked by Clifford Suld:

Hi,

If I upgrade to premium, I am also being asked to pay for a multi-board guest for a colleague, a total of 2 licenses. If my colleague upgrades to premium, do I still have to pay for him as a multi-board guest?

I tried to send this question to support, but something went wrong with the form submission.

Thanks very much for your help


Answers:
author: Michael Pryor
body: If you add your colleague to only one board directly (not to your workspace but directly to the board) then you won't have to pay for them.   

If you add them to more than one board directly, OR you add them as a member of a workspace then you have to pay for them.   

Having them on only one single board is free. More than that - paid.

comments: author: Clifford Suld
body: Thank you for the quick response.

If he is a premium user, do I still need to pay for the additional license for him to see more than a single board?

The implication would be that in order to see each others' boards, both of us need to pay for our own premium license plus a "guest" license equaling a total of 4 (=2x2) licenses in total.

Is this correct?


author: Michael Pryor
body: I think you might be asking this question: <https://community.atlassian.com/t5/Trello-questions/Can-two-Trello-Standard-users-access-each-others-Workspaces/qaq-p/1804839>


Tags: board

guest

licence
Slack integration: how to get the full message into card description?
Asked by jwescott:

When I right-click on a message in Slack, and choose "Create card from message", the integration takes me through a wizard to pull the message into Trello, but when I get to the final stage of the wizard, it just:

* truncates the message as the card name
* leaves the description blank (instead of putting the full message in the description)
* doesn't add a link back to Slack in the Trello card
* doesn't include any attachments in the message

Basically, the integration seems ... fairly useless except for the rare case when you have a message w/ fewer characters than fit in the "name" field for a card.

What am I missing?


Answers:
author: Brittany Joiner
body: [@jwescott](/t5/user/viewprofilepage/user-id/4035343) have you tried using Zapier? you get some more customization with that where you can specify a trigger in Slack (could be like starring a message) and then define what you want to carry over. I believe you can set description there, and you might be able to pull in attachments, but I haven't tried that. Also, Zapier is pretty good about including links in zaps, so if nothing else I think that would include a link to the zap? But maybe not the exact Slack message.

comments: author: jwescott
body: Thanks for the quick repsonse, Brittany.

Zapier is a non-starter for a company like mine. It took 8 months to get approval to use the integration (legal, security, compliance review, etc.).

Am I really the only one that finds the implementation here lacking?


author: Brittany Joiner
body: [@jwescott](/t5/user/viewprofilepage/user-id/4035343) I've never really used that part of the Slack/Trello integration - usually I've just used the power-up to have Trello notifications broadcast messages in slack channels for people who aren't great at checking Trello, so I've never really done much from Slack to Trello. But I am sure others do, just don't have any experience or pain points there myself.
How to work around "Unable to get board lock for list creation" 429 error?
Asked by Scott Thomas:

We have a cron job configured to archive columns and move them to another board on a monthly schedule, and our job retries several times over a couple minute period to accomplish this (creating a single list on an existing board), but we are receiving a 429 error with the message: "Unable to get board lock for list creation" and error: "LOCK_TAKEN". In the docs, it says that 429 errors are typically reserved for rate limiting API requests per token, but it does not appear that there are other requests with this token around the time that the request is made. I want to confirm that this is a separate issue from rate limiting and see if there is there a recommended way to work around this issue?


Answers:
author: Garrett
body: Hey [@Scott Thomas](/t5/user/viewprofilepage/user-id/4558310)

Hm, I think this would be a really great question to share in our developer community.

We have a number of Trello Engineers that are active there, and I'm sure they or some of the community champions would be happy to give some more detail around that 429 error.

<https://community.developer.atlassian.com/c/trello>
Question about adding a CRM
Asked by Paul Delaise:

I currently use Outstand as a CRM for our Wealthwave platform. Can I connect it to Trello?


Answers:
author: milynnus
body: [@Paul Delaise](/t5/user/viewprofilepage/user-id/4558460)

At what point in your process do you need Outstand to update Trello? What process outside of the Oustand will you have on Trello? In my cases, with clients having the CRM, the use of Trello will be quite specific. Some clients found that what they had want to use Trello is something supported on the CRM.

The typical ways, if Zapier does not support, via email to board or webhook (and this can go to Zapier webhook).

If you need Trello to update your CRM (again w/o Zapier) then you will need to use the API.


author: Brittany Joiner
body: [@Paul Delaise](/t5/user/viewprofilepage/user-id/4558460) haven't heard of them, and I don't see them as a power-up or as an app on Zapier, so I'm not entirely sure. Does Outstand have a way to sync data to a spreadsheet and then you can use Zapier to connect it to Trello?

Trello also has some power-ups that are meant for handling CRMs, such as Crmble (a built in CRM for Trello)

comments: author: Robert Paul Delaise II
body: Besides Crmbl what other CRM are available to link into Trello?


author: Brittany Joiner
body: [@Robert Paul Delaise II](/t5/user/viewprofilepage/user-id/4558861) Zoho, Salesforce, and Pipedrive are the ones I know of, but there might be others.


author: Paul Delaise
body: What do you personally use for a CRM. Isn't Pipedrive similar to Trello. I am trying to work my options out on a budget. :)


author: Brittany Joiner
body: [@Paul Delaise](/t5/user/viewprofilepage/user-id/4558460) I don't use a CRM regularly, but whenever I need to manage contacts and workflows for those, I'll generally use Crmble. If i need automated email, I use Mailchimp, although I foresee Crmble adding those at some point in the future.


Tags: zzz
Not a Question, just a Thank!
Asked by Vi?t S?n:

Dear Trello Team,

I don't how to give a thank directly for your Team, cause I post this here.   

I am a Vietnamese user, and my English is not good. But I hope you can understand what I wanna say.

Trello is very useful for me. It helps my work more smoothly and I don't lose what I wanna remember.  

And this is my Trello:  

![Screenshot (213).png](/t5/image/serverpage/image-id/160381i981ABDB1E6618DA3/image-dimensions/381x215?v=v2 "Screenshot (213).png")

I work with my Trello everyday!  

In the future, I hope Trello Team will get more successful and be the best in your field. What you have done is so amazing!  

Thanks!


Answers:
author: Erica Moss
body: [@Vi?t S?n](/t5/user/viewprofilepage/user-id/4558213) Thank you so much for the kind words, and for being such an awesome Trello fan! ?

comments: author: Vi?t S?n
body: Love your product. I wrote about Trello and shared it for whom wanna improve their work.  

<https://vietsonxloki.wordpress.com/2020/11/26/trello-cong-cu-diet-nao-ca-vang>


author: Brittany Joiner
body: [@Vi?t S?n](/t5/user/viewprofilepage/user-id/4558213) glad you're enjoying it!! welcome to the community!

comments: author: Vi?t S?n
body: Thanks! \^\^