youngmon/atlassian-qna huggingface dataset:
Copy and past the word symbol on a page breaks it.
Asked by DooHwan JIN:

We were using Confluence 6.11.2 version.  
However after upgrading to the Confluence 6.15.2 version,  
Copy and past the word symbol on a page breaks it.  
Let me know why not.

![word symbols.PNG](/t5/image/serverpage/image-id/53257iC695D61E5A32189A/image-size/large?v=v2&px=999 "word symbols.PNG")![word.PNG](/t5/image/serverpage/image-id/53258iEC57C8794629FB32/image-size/large?v=v2&px=999 "word.PNG")![Confluence page.PNG](/t5/image/serverpage/image-id/53259i9DCE9EF777182D60/image-size/large?v=v2&px=999 "Confluence page.PNG")


Answers:
author: Nic Brough -Adaptavist-
body: Are you on a MySQL database? Is the collation set correctly?

comments: author: DooHwan JIN
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

We're using Oracle.  
After upgrading, It's not possible.


author: Nic Brough -Adaptavist-
body: Ok, is the collation set correctly?


author: DooHwan JIN
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

Yes, I used to use it well, but I can't do it after the upgrade.


Tags: confluence-server

server
Move Confluence 4.0.5 to Confluence Cloud
Asked by Wey Ho:

Hi! I need to move a Confluence 4.0.5 to the Cloud.

I stumble upon this installation of Confluence after the server was exploited due to the security holes of that version of Confluence.

Suggested to the client to move it off to the cloud. But using a cloned testing server, I can upgrade to 5.10 and then next version up, I get error.

How can I be certain that I do not loose any data? Just want to move everything off to Confluence Cloud.

Submitted a request on Confluence Support via web is hopeless. No reply after almost a week even though the customer is a licensed user of Confluence.


Answers:
author: Wey Ho
body: Being new to Atlassian products, just realised that they probably totally ignored my earlier job request since I did not supply them with an SEN. I have resubmitted with SEN this time. Hopefully, I will get quicker response.
Keep sidebar open
Asked by Mike Garrett:

Hi Confluence guys,

Can you guys advise if there is any way to keep the sidebar constantly expanded. With your latest update, if I need to expand the sidebar and keep it expanded (or make it wider), there is an additional step for this to occur VS how you had it previously implemented.

With the latest update, I need to click the hamburger icon at the top, and then drag the side bar out. Whereas previously you could expand it directly from its collapsed state.

Perhaps is there some sort of configuration switch to make this possible so users can choose how their sidebar behaves (as everyone is different! :))

Thanks

Mike


Answers:
author: Sharon Helms
body: Hi Mike,

If you'd like to keep the sidebar expanded, type **\[** (the open bracket). You can use the same shortcut to close the sidebar.

Hope this helps!

Sharon

comments: author: Jimmy Seddon
body: Hi [@Mike Garrett](/t5/user/viewprofilepage/user-id/247669),

If this answer solved your issue you should mark it as the accepted answer so that it may help other users in the future!

-Jimmy


author: Ti
body: Where do you type the left bracket? Is this for IT Admins or Space Admins?


author: Ti
body: Bueler?


author: Jimmy Seddon
body: [@Ti](/t5/user/viewprofilepage/user-id/4636548) Sorry I missed your first post. I don't believe it it exclusive to any admin groups. Simply navigate to any Confluence Cloud page with the side bar (your home page won't have this) and press the '\[' key to open or close the side bar.


Tags: cloud

confluence-cloud

side-bar
Attachment Macro sorting with a numerical prefix
Asked by Michael Jones:

Hi,

I am using the standard file list template in confluence to display a list of supporting files. The naming standard I use for the files is

yyyyMM ie 201902 Test Report.pdf

If I edit the macro and choose to sort by "name" and "Descending" the macro preview shows things beautifully sorted exactly how I would like . i.e.

![preview.png](https://community.atlassian.com/t5/image/serverpage/image-id/53236i4A72938BC52928B0/image-dimensions/434x266?v=v2 "preview.png")

However after saving the macro... confluence then presents the data in a complete meaningless sort order ie

![saved.png](https://community.atlassian.com/t5/image/serverpage/image-id/53237i8487FAED293C3DB3/image-dimensions/481x236?v=v2 "saved.png")

The most goading this is the macro preview is RIGHT... Its only the resulting page that has the incorrect file display order.

In the saved macro it appears confluence is ignoring the number abd just sorting on part of the name property. But in the preview it correctly sorts on the full name property. Am I doing something wrong? Shouldnt the preview match the saved output?


Answers:
author: Gillian Rourke
body: How frustrating...

What happens when you press on the File column header? Does it sort the table as you would expect?

comments: author: Michael Jones
body: It has exactly the same result. It sorts on the alpha characters and seems to ignore the numeric prefix. It seems like an incredibly strange way to function as all database keys, collection sorts and the like in virtually every other software tool support numbers when sorting on alphanumeric field.


Tags: attachment

cloud

confluence-cloud

macro
Error embedding Jira/portfolio reports with HTML macro
Asked by Signify Health:

Any of the Macros that we use return blank pages or Could not retrieve - Page not permitted.

The ultimate goal is to have our Jira instance reports embedded in Confluence. We have confirmed that there are application links between both apps using Oauth with impersonation. We have also tried just Oauth.![error.jpg](/t5/image/serverpage/image-id/53226i3BB32E659538569D/image-size/large?v=v2&px=999 "error.jpg")Confluence Server 5.10.2 (We are upgrading soon, but hoping to resolve this prior to upgrade)


Answers:
author: Davin Studer
body: Are you trying to iframe it? If so you may need to allow iframing. You would need to add to the setenv.bat (Windows) or setenv.sh (Linux) the following ...

setenv.bat

```
set JVM_SUPPORT_RECOMMENDED_ARGS=-Dcom.atlassian.jira.clickjacking.protection.disabled=true
```

setenv.sh

```
JVM_SUPPORT_RECOMMENDED_ARGS="-Dcom.atlassian.jira.clickjacking.protection.disabled=true"
```

Another idea to check into though is if you have an application link set up between Jira and Confluence you can display Jira dashboard gadgets in Confluence. The below link is how to set that up.

<https://confluence.atlassian.com/doc/registering-external-gadgets-204050482.html>


Tags: confluence-server

server
Confluence upgrade path for 5.6.3 => 6.15.3
Asked by Dmitry Martynkin:

Hello, I was trying to upgrade Confluence 5.6.3 to 6.15.3 Server running on Windows VM using latest installer.

However, I ran into problems. It appears that the SQL database structure changed.

Confluence cannot be started after upgrade.

Some examples of the log:

2019-04-23 21:00:00,450 ERROR \[scheduler_Worker-1\] \[crowd.manager.application.ApplicationServiceGeneric\] findUserByName com.atlassian.cache.CacheException: org.springframework.jdbc.UncategorizedSQLException: Hibernate operation: Could not execute query; uncategorized SQLException for SQL \[\]; SQL state \[S0002\]; error code \[208\]; Invalid object name 'scheduler_clustered_jobs'.; nested exception is java.sql.SQLException: Invalid object name 'scheduler_clustered_jobs'.  
com.atlassian.crowd.exception.DirectoryInstantiationException: com.atlassian.cache.CacheException: org.springframework.jdbc.UncategorizedSQLException: Hibernate operation: Could not execute query; uncategorized SQLException for SQL \[\]; SQL state \[S0002\]; error code \[208\]; Invalid object name 'scheduler_clustered_jobs'.; nested exception is java.sql.SQLException: Invalid object name 'scheduler_clustered_jobs'.

The article <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html> suggests there could be a direct upgrade.

Can somebody suggest a workaround?

Thank you.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

did you check that your database server version is still supported?

Best

JP

comments: author: Dmitry Martynkin
body: Thank you for suggestion.

We run SQL Server 2014 SP2 in SQL Server 2012 compatibility mode.

According to <https://confluence.atlassian.com/doc/supported-platforms-207488198.html>, Confluence 6.15 supports SQL 2012


author: JP _AC Bielefeld Leader_
body: Hi,

Microsoft SQL Server is not the preferred database for Confluence / Jira. Did you try an export backup of your Confluence site \& reimport on a new Confluence installation?

Otherwise I would opt for opening a ticket with Atlassian.

Best

JP
Are there any plugins that helps to track total number of attachment downloads also user details ?
Asked by Sid:

Are there any plugins that helps to track total number of attachment downloads also user details ? Tried view tracker and analytics but that doesn't track attachment downloads.


Answers:
author: Nic Brough -Adaptavist-
body: Good Software's analytics App **does** track attachment downloads, but you have to remember that there's no way to distinguish between "view" and "download" (because they do the same thing in the background - deliver the file in some way to the client system). Analytics tracks views of attachments, so look at that.

Note that they were recently acquired by Atlassian (Well done Tim!)
Unable to access confluence
Asked by Raju:

Hello,

I am unable to access confluence page it was showing below error.

BootstrapException: Unable to bootstrap application: Failed to parse config file: Error on line 1 of document : Content is not allowed in prolog. Nested exception: Content is not allowed in prolog.

please help me in resolving this error


Answers:
author: Nic Brough -Adaptavist-
body: This means one of the configuration files you have is not in the right format.

Most of the time, this error will happen when there is a broken file that is of xml, so I would look for xml files in the installation that you've edited to start with. The most likely one is the server.xml file in \<install\>/conf - that's where most customisation is done to most confluence systems
Uninstalling apps from Confluence Server - lessons learned
Asked by Mike Eberhardinger:

Looking to learn the experience from others who have had challenges while working through Confluence App Uninstalls.

What has gone wrong?

What kind of problems have occurred?

How were problems resolved?


Answers:
author: Shannon S
body: Hello Mike,

Thank you for reaching out!

Can you please clarify exactly what you're looking to find out? Are you referring to uninstalling add-ons from Confluence?

Typically when you uninstall an add-on from Confluence, the only thing you need to be aware of is that you may still need to cancel your subscription.

See below for more details:

* [Uninstalling Apps](https://confluence.atlassian.com/upm/uninstalling-apps-273875709.html)
* [Temporarily Disabling Apps](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html)
* [Managing System and Marketplace Apps](https://confluence.atlassian.com/doc/managing-system-and-marketplace-apps-25788666.html)

> ### Disable and uninstall apps {#toc-hId-1059506169}
>
> You can disable or unsubscribe from user installed apps that are no longer being used on your site. See [Disabling and enabling apps](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html) to find out how to do this.
>
> Once the app is disabled, its features are immediately unavailable. If the app included macros, pages that contained those macros will show an 'unknown macro' error. To avoid this, you can check which macros are being used on your site before disabling an app by checking the macro usage statistics.
>
> Go to ![](https://confluence.atlassian.com/doc/files/747833194/747833195/2/1517274813281/cog.png) \> **General Configuration** \> **Macro Usage**.

In addition to issues where pages contain the add-on which you are uninstalling (as described above), there could be other problems you run into upon uninstalling an app.

For these it may require that you manually remove the malfunctioning add-on. For details on that, you can read:

* [How to manually remove malfunctioning add-ons](https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html)

I hope that this has helped you! If you have any further questions or concerns, please feel free to let us know.

Regards,

Shannon


Tags: confluence-server

server
Unable to access confluence from another computer
Asked by b.esquivel@ficu.com:

I am trying to set up confluence so that I can access and edit the spaces from another computer in the local network. Although I can access the site from the IP address:8090, I am not able to edit pages. (the server and base URL also do not match, when I try to match to local host, it gives me an error)

I have tried setting up through IIS, however I am only getting DNS host not resolved. I would like to know if I can get assistance as I would at least want to access Confluence via IP address.


Answers:
author: Bill Bailey
body: What form does the Base URL for Confluence take? Something like [www.domain.com:8090](http://www.domain.com:8090)?

If so, you may have a similar situation that I do where I VPN into my customer's network, but do not authenticate on their network. As a result, I cannot resolve (DNS) their server names. What I did was to edit my hosts file (on Windows) and add a list of their server addresses and their IP addresses. I also did the same for internal servers that I access via server name.

Once you have done that, you can access the server via the same address as the Confluence Base URL.


author: JP _AC Bielefeld Leader_
body: Hi,

I assume that you're using a windows pc/server for running Confluence.

Did you check your local firewall settings on the server running Confluence?

Is your name resolution working ? (ping my.confluence.server.com) If not, contact your admin.

Best

JP


Tags: confluence-server

server
The Space dropdown menu stopped listing spaces but only for one user. What could be happening?
Asked by Rebecca Louden - OIT:

Hi- We have Confluence Cloud and everything was working, until last week when the Space Dropdown menu stopped listing spaces for me. A sort of very short blue vertical bar appears on the left under the Space dropdown, but no spaces. I have to click the Confluence icon to find and navigate to spaces.

I am the only user in my building and others in the more central building don't see this issue. What could be going on? Could network barriers be causing this?

Thank you!


Answers:
author: Darryl St_ Pierre
body: Not an answer but I'm experiencing the same thing, though not sure if others are seeing it or not. At some point I'll probably submit an issue to Support.

Are you by any chance an Administrator? Are you using Chrome? The only other environmental variables would be apps (add-ons) I guess.

comments: author: Rebecca Louden - OIT
body: Interesting! I am not an Administrator but yesterday I talked to someone who was, who also sees this issue. I am using Chrome (and I think, so is he). He's also in our main building so that shoots down my network theory. Yes, maybe it's app interaction.


author: Darryl St_ Pierre
body: Oddly, today it's working for me. I'm going to keep track of it for the rest of the day and tomorrow. Perhaps it was in issue on the backend that was fixed.


author: Rebecca Louden - OIT
body: It's still happening for me, when I first open the app and when I try it from my Personal Space. But it doesn't happen from every screen, either.


author: Darryl St_ Pierre
body: Found a known issue submitted yesterday. See details here: <https://jira.atlassian.com/browse/CONFCLOUD-66419?jql=project%20%3D%20%22Confluence%20Cloud%22%20AND%20type%20%3D%20Bug%20AND%20statusCategory%20!%3D%20Done%20ORDER%20BY%20Updated>

I would suggest Voting for it and Watching it to keep up with the status.


author: Rebecca Louden - OIT
body: Thank you! I will follow that.


Tags: confluence-cloud
Replicate automatically a space between two confluence servers
Asked by Frederic Leleu:

Hi,

We need to replicate automatically every day a dedicated space between two cloud Confluence servers. So, it's not a typical copy and it doesn't include the overall set of spaces (just one).

Thanks in advance for any idea to do that.

Fred


Answers:
author: Shannon S
body: Hello Frederic,

Welcome to Community; it's great to have you!

There is not currently a built-in way to synchronize spaces in Confluence across instances, but I have raised a feature request for this a while ago. I would recommend that you vote on the request and subscribe to the ticket below in order to be updated of any changes.

* [CONFCLOUD-40456](https://jira.atlassian.com/browse/CONFCLOUD-40456) *As an admin, allow ability to synchronise Confluence instances or individual* spaces

As a workaround, you may be able to set up an automation using something like [Bob Swift's CLI for Confluence](https://marketplace.atlassian.com/apps/284/confluence-command-line-interface-cli?hosting=cloud&tab=overview) in order to publish updates to a new Confluence instance. You can see Bob's reply on this on the thread below:

* [Sync Confluence between Atlassian Cloud instances](https://community.atlassian.com/t5/Questions-for-Confluence/Sync-Confluence-between-Atlassian-Cloud-instances/qaq-p/345488)

Let me know if you have any questions about that!

Regards,

Shannon


Tags: cloud

confluence-cloud
How do I index desicions created on a page using <>?
Asked by Svetlana Rojevsky:

The subj is the question basically. I am not a huge fan of the "decisions" template, as creating it requires a dedicated FTE that I don't have. With that being said, however, we do have a lot of decisions made during meetings that are recorded using \<\> on Meeting minutes page. How do I index all these?


Answers:
author: Diego
body: Hello there!

Hey Svetlana, thanks for reaching out. Currently there is no built-in way of doing this in Connie.

Some time ago we raised a report to tackle this. You can check the report here:

**[CONFSERVER-58230 \| Create a Decisions Report Macro](https://jira.atlassian.com/browse/CONFSERVER-58230)**

[**CONFCLOUD-66082 \| Create a Decisions Report Macro**](https://jira.atlassian.com/browse/CONFCLOUD-66082)

The best course of action would be to vote for the report that corresponds to your platform. We have **CONFSERVER** , that points to **Confluence Server** and **CONFCLOUD** which points to our **Cloud platform**.

Let us know Svetlana!


Tags: decision

index
Icons missing on Confluence 6.15 Clean install
Asked by Kevin Grimes:

I have a fresh install of Confluence 6.15.3 and the icons are messed up. I have clearing the plugin caches, reindex, nothing appears to fix the issue. What makes it even stranger is if I copy the image url and open it in a new tab, the image loads fine. So the URL appears to be correct. I have tried both IE and Chrome, same issue. Any suggestions?

![Confluence missing icons.PNG](/t5/image/serverpage/image-id/53210i774081783EF7EC2B/image-size/large?v=v2&px=999 "Confluence missing icons.PNG")


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

could be a bug in the Tomcat server used by Confluence 6.5.13

* ![Fix:](https://tomcat.apache.org/tomcat-9.0-doc/images/fix.gif) The default Servlet should not override a previously set content-type. (Tomcat 9.0.14)

You should check with the browser dev tools (eg.in Chrome press F12) \& check the errors for accessing the icons.

Best

JP

comments: author: Kevin Grimes
body: The plot thickens. The do not appear on the Global Permissions page in settings, but if I look at the Space Permissions page they show up. It doesn't make any sense.


author: Alfons Veldkamp
body: We do have the same problem, icons missing everywhere in 6.15.3. In a new tab the icons loads fine. Bug?


author: JP _AC Bielefeld Leader_
body: Yes, bug. Fixed in 6.15.4.


author: Michael Simon
body: 6.15.7 has the issue.


Tags: confluence-server

server
How to query JIRA within a confluence page?
Asked by Lawrence:

Hi,

I would like create JIRA result in a confluence page in a table format with the column heading as following:

\| Assignee \| Total \|

Under the total is the number of ticket being assigned to the person. When one clicks on the number under column Total, it'll bring up a JIRA query result page with all the tickets that are assigned for the specific person.

Can someone provide me a guide or tutorial on confluence on how to achieve that?

Thank you,

Lawrence


Answers:
author: Victor Mutambuki
body: Lawrence,

Please review the Jira issue Macro  
<https://confluence.atlassian.com/doc/jira-issues-macro-139380.html>

victor

comments: author: Lawrence
body: Ok, I'll give it a try. Thank you, Victor.


Tags: jira
Confluence: Office Macro not displaying more than 39 rows
Asked by Omprakash Thamsetty:

Confluence Version : 6.14.2.

I have 40 rows in one excel sheet, which I am not able to show in confluence. Its just displaying upto 38 rows only. Do we have any limitation on confluence to display more than 40 rows or more than 38 rows ?

Any help much appreciated.

Thanks,

Om


Answers:
author: Shannon S
body: Hello Om,

Thank you for reaching out! I'm happy to help resolve this issue for you.

I've tried by attaching an Excel file (.xlsx format) to a page in Confluence version 6.14.2. I'm using the Excel Macro to display it.

The spreadsheet has 50+ rows, and I can confirm that all rows are being displayed.

Could you confirm if you create a test document with more than 38 rows, does the same occur? Does this happen on all pages?

Would you be able to show me in a screenshot your current settings for the macro you're using to display this document?

Thank you for your help!

Regards,

Shannon
Show "Answered" Status for Questions that Appear in Confluence Search
Asked by Lee Skellington-McKusick:

When I search for a term in Confluence, it returns questions in the search results. However, there's no way to know whether the question has been answered or not, unless I click into it.

Is there a way to enable an icon or something to indicate the answered status? If not, can that be added in a future version?


Answers:
author: Shannon S
body: Hello Lee,

Thank you for reaching out to us. That's a great suggestion! There's nothing like that in Confluence at this time, but I've raised a feature request below:

* [CONFCLOUD-66435](https://jira.atlassian.com/browse/CONFCLOUD-66435) *Ability to see if a question has been answered from Confluence Search*

Please feel free to vote on that request! If you subscribe to it, then you'll be able to keep up-to-date on any progress on this feature. For more information on how we choose which features to implement, you can have a read through the [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Regards,

Shannon


Tags: cloud

confluence-cloud

questions-for-confluence
Jar file for secure Confluence server/SQL connection
Asked by Leslie Barrett:

Hello -

When we upgraded Confluence Server to 5.9.12, we had to get a jar file to make a secure connection to SQL. We are (finally) upgrading to 6.14.3; is there a jar file that we need for this upgrade as well?

Thanks in advance!


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

this cannot be answered without knowledge of the database server you're using. You should check the release notes for 6.14.3 \& the system requirements for the JDBC driver (which is dependent of your db server).

Best

JP


Tags: sql