Help Understanding Billing
Asked by Jeremiah:

I'm looking to onboard more users (50+) and I'm really confused. It looks like I'm paying for JWM and some users are both Jira users and JWM users.

What happens when I onboard my users and I go above the 10 free user limit in Jira? Am I going to be billed for users on Jira or JWM? It says when I hover over the JWM line item that it's included with Jira, but why are they listed differently showing Jira is Free and JWM is Standard? Shouldn't it be the other way around?

I reached out to their support team and they gave me a brief overview that confused me more and indicated these products will soon be joined together?

I'm so confused and not at all ready to onboard more users if I don't understand the billing 100%.

Any insight or perhaps, embarrassingly, an ELI5 explanation would be really helpful!

![2024-09-21_12-45-42.png](https://community.atlassian.com/t5/image/serverpage/image-id/348552i66E6525A3E8CB868/image-size/large?v=v2&px=999 "2024-09-21_12-45-42.png")


Answers:
author: Nikola Perisic
body: Hi [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519)

Jira and JWM are already one product - merged happened 2 months ago. Do you have an annual subscription, because this is why you are seeing the JWM product as well? When you cross the limit of 10 free users, you will be starting to use the Standard plan for Jira, not JWM.

comments: author: Jeremiah
body: I'm on monthly billing. Not enough users to warrant annual just yet. Are you saying that when I go above the 10, I'll be pushed into the Standard plan for Jira and the JWM line item in my screenshot will also say Standard? I won't be billed for both?

Also, with Jira, that means my users will be able to create both Software and Work Management projects under the same billing tier?


author: Nikola Perisic
body: In my case, what we did, we have disabled the JWM product as the business projects are part of Jira now and we were billed for one product for both software and business projects.

As for going above 10 users, you should be billed only for Jira.


author: Jeremiah
body: Thank you.


author: Jeremiah
body: [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176)

I switched it, but it definitely seems like I'm getting double billed.

![2024-09-21_16-53-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/348555i0C5CA4E185FAC09E/image-size/large?v=v2&px=999 "2024-09-21_16-53-09.png")


author: Jeremiah
body: I migrated the users from JWM to Jira and that brought the users down to $0.00 but with an estimated $20.00/mo bill with 0 users. Odd. So I cancelled the JWM subscription; I hope that was the right thing to do.


author: Carlos Garcia Navarro
body: Hi [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519) , If you think that there may be an issue with billing you could contact support here: <https://support.atlassian.com/contact/#/>


author: Nikola Perisic
body: As [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) have mentioned, this is then something that Atlassian needs to take a look at.


author: Jeremiah
body: Yes. As previously mentioned I've been down that road, but they give me canned message responses with no clear answers. It seems now that I've inactivated JWM and moved my users to just Jira I'm getting charged more now per user. So I guess this is just the way it is.


Tags: cloud

jira

jira-work-management-cloud