youngmon/atlassian-qna huggingface dataset:
Have new email set up with password but still cannot log in keeps taking me to old email
Asked by Diana Vickers:

I changed my email which was accepted and have new password but when I try and log into my paid for Trello account it takes me back to my old email. The only way in which I can get into my account is through the cache which is not safe. I have tried numerous times to explain this but given links which do not work and take me to Atlassian

Also I have a member for which I pay for the privilege but she has changed her email address and I am unable to change it as there is no where in settings to do this. Consequently I am not notified when she makes changes.

I am getting exceedingly frustrated with your service of which I am paying!!

Please will you sort this now

Many thanks

Diana Vickers


Answers:
author: KAGITHALA BABU ANVESH
body: Hello [@Diana Vickers](/t5/user/viewprofilepage/user-id/4991596) ,  

It might be due to Atlassian's SSO. the old account is still logged in someplace like Atlassian Support, Community or any other app.  

Actually I've 2 Atlassian account's. so I'm using 2 browsers. as per your question I'm believing some old caches and cookies in the browser, can you please check by logging into "Incong" browser.  

Thanks.

comments: author: Diana Vickers
body: Yes I used incognito and it worked and your explanation was sound. Thank you.
Planyway vs Calendar power-up - what's the main difference?
Asked by Dik Liu:

Am I correct in assuming that the main difference between Planyway and the Calendar power-up is that Planyway makes any changes in Trello instantaneously sync to Google Calendar whereas, with the Calendar power-up, it takes a day or so before the changes are synced to Google Calendar? Thanks


Answers:
author: Violetta Chernobuk
body: Hi [@Dik Liu](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4084106)   

It's Violetta from [Planyway](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity):)

While Trello Calendar can only provide a 1-way sync with Google Calendar which means it's for viewing purposes only and yes, because of Google it might take a day to see an update, Planyway has a 2-way sync.

2-way sync means you can not only view cards, but also edit them. Plus, it works both ways: you can either see and edit Google events together with Trello cards in Planyway calendar (+create new Google events right from Planyway) or see and edit Trello cards in Google Calendar. You also have options of what to sync: all cards or only assigned to you, change card color, sync or not to sync completed cards, etc.

Apart from Google Calendar sync there are lots of other cool features we have for the calendar: recurring cards, checklist item visualization, notifications, and more. You can learn more here: <https://planyway.com/features#calendar>   

Let me know if you have any questions:)

comments: author: Dik Liu
body: You've answered my question. That's for your help, Violetta.


author: Dik Liu
body: Oh! I can't edit the events within Google Calendar and, when I edit on Trello, the changes are not updated in Google Calendar.

comments: author: Brittany Joiner
body: [@Dik Liu](/t5/user/viewprofilepage/user-id/4084106) i've noticed that with the calendar power-up, seems that it doesn't change the event time even if you change the due date/time in the card itself.


author: Brittany Joiner
body: [@Dik Liu](/t5/user/viewprofilepage/user-id/4084106) i haven't actually used planyway to sync events TO google calendar (i actually use the planyway calendar inside trello and sync my google calendar to that calendar!) but i think you can do it both ways!

[@Violetta Chernobuk](/t5/user/viewprofilepage/user-id/4588368) and [@Maria](/t5/user/viewprofilepage/user-id/3973112) might be able to better explain, as they're with Planyway!

comments: author: Violetta Chernobuk
body: Thanks [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)   
Left the answer above:)
Stop E-mail notifications.
Asked by Ton O:

When I share a board with someone, the person gets an e-mail notification. How do I stop this? I already set my frequency of sent mails in the settings to never, but mails are still being sent.


Answers:
author: Brittany Joiner
body: [@Ton O](/t5/user/viewprofilepage/user-id/5013284) welcome to the community! i believe this isn't something you can turn on/off, i assume its for security reasons to make sure someone knows when they've been invited/added to something, and also because most folks generally want that invite to come in via email, especially if they're not already using trello. As far as i know there's no way to turn it off.
Cambiar adminstrador
Asked by Juan luis Junquera martos:

El administrador principal de trello ha marchado de la empresa y el resto no tenemos perfil administrador. En breve su email ser? dado de baja y por ello necesitamos hacer un cambio de administrador.

?C?mo se hace el cambio?

Gracias,


Answers:
author: Theodoro Reato
body: Hey Juan,

You can find a similar question for your case on [this Community post](https://community.atlassian.com/t5/Trello-questions/The-only-admin-in-my-board-has-left-the-organization-I-need-to/qaq-p/1453811), can you give it a look? I believe it'll solve your case as well.
Error codes
Asked by J Perez:

Hello. I'm getting code 100 errors in Trello when creating a card in a dashboard through the API. What is error 100? Where can I find a table of error codes? Thanks in advance.


Answers:
author: Lara
body: Hi J,

Thanks for reaching out!

Could you please let us know which endpoint you're using to create a card? Also, please send over a screenshot of the full error you're getting. I'm not familiar with error 100 in our API.

You can find all our status codes here: <https://developer.atlassian.com/cloud/trello/guides/rest-api/status-codes/>.

I'll keep an eye out for your reply,

Lara  
The Trello Team

comments: author: J Perez
body: Ok, this is not an error, it is a warning. We made a public app and we don't keep track of which device send the data, so we don't know the endpoint.

<https://www.rfc-editor.org/rfc/rfc7231#section-6.2>

Thank you for your help, knowing that it is not an error but a warning, we already have everything under control. Thank you very much for your help.


Tags: api

error
How to sync dates on my custom fields to my calendar?
Asked by Sufy B_:

Hi, I am looking to sync the dates that I have on my custom fields to my calendar, how do I do that?

Please help!!


Answers:
author: Violetta Chernobuk
body: Hi [@Sufy B_](/t5/user/viewprofilepage/user-id/5012818)   

It's Violetta from Planyway:)

I'm afraid Trello calendar doesn't allow you to visualize custom fields, only start/due dates.

As an alternative, you may add [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity). Planyway can show date type custom fields on the timeline or calendar. Using filters, you can easily spot them. Here's a simple instruction on how to do it:

1. Open [board settings](https://planyway.com/help/getting-started-guide/planyway-settings), scroll to the bottom and select custom fields to display.  
   ![Planyway Filters Enable Custom Filters Panel](https://files.planyway.com/assets/3.0.420/planyway-filters-enable-custom-filters.png)
2. Click Filter and find Custom fields.
3. Select the custom fields you'd like to filter by.

![?????? ?????? 2022-08-23 112456.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/212180i136BBDA0D2AAB95B/image-dimensions/578x287?v=v2 "?????? ?????? 2022-08-23 112456.jpg")

Additionally, you can add custom filters based on checkbox or dropdown types.

![?????? ?????? 2022-08-23 112557.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/212181iA16AA1103C0BD853/image-size/large?v=v2&px=999 "?????? ?????? 2022-08-23 112557.jpg")


Tags: custom-field
Buttler keeps sending notification about its failure even after I deleted the rule.
Asked by Escola Mafra:

I added a daily rule on Butler, but even after I deleted it Buttler keeps sending notification about its failure. How can I remove that?


Answers:
author: G subramanyam
body: Hi [@Escola Mafra](/t5/user/viewprofilepage/user-id/5012514) welcome to the Atlassian community.

I sense you might have added as a watches / member / admin or tagged in a Trello card that was part of a deleted automation rule.

Would you please thoroughly check for the same.
Is it possible to restrict the DOWNLOAD of attachments?
Asked by Tatiane Ribeiro:

I didn't find the answer on the website and I have a question about the "Attachment Permissions" feature of the Enterprise plan:

Is it possible to restrict the DOWNLOAD of *attachments,* allowing only the VIEW of attachments?


Answers:
author: Nic Brough -Adaptavist-
body: No, there's no way to do this.

Download and view are actually the same thing - the server gives a file to your browser to either display or save. So there's no point in blocking downloads while allowing view.

comments: author: Tatiane Ribeiro
body: The meaning of this for my use would be to prevent sharing of video documents, only allowing external members minus the pdf files in the browser (but without the download options).

But I understand, thank you very much for your reply.
Reply via email not working
Asked by squaremunky:

I have a board set up to send notifications via email when a card has been updated (for client support requests).

The email notification is received correctly.

However, on the email there is a link for "Reply via email" and when clicked in a desktop email client or mobile client the email is blank - it looks like you just opened a new email to send which is not helpful at all. When opened directly in a Gmail account (I didn't try with others) it will populate the reply email address.

Why does the reply button not work if you are outside Gmail? And why is it even there if it doesn't work? I would much prefer that to just not be shown and force the client to login to the board, but when they see the Reply link automatically click it then ask me why it doesn't work.


Answers:
author: mustafa sener _Hipporello_
body: Hi,

You can use Hipporello service desk for this purpose. With Hipporello Service Desk, you can build forms and you clieants can submit support tickets on your service desk portal provided by Hipporello. You can connect your support emails as well. In this way, you can centralize the communication with your customers in a single Trello card. You can reply the customer without going to your inbox and you and your customer can both reply directly from email. You can check <https://www.hipporello.com/service-desk> for the details.


author: Cody C.
body: Hi there!

I gave it a test on my side, and I can confirm those links are generic **mailto** : [links](https://css-tricks.com/snippets/html/mailto-links/), so their behavior would depend a bit on the default program the user has set to open them.

It's working in Gmail for me, both in OSX, iOS, and Android. I don't have a desktop email client to test, but that may be the culprit!

Those links are designed to populate the email field with the board's email-to-board address, and the subject field with the name of the card that generated that email notification.

We'd be glad to dig in a bit more with you if you'd like to create support ticket through trello.com/contact - we'll keep an eye out for your reply there!
Is it possible to force a line break in a card title? I would like to have the Case # on a 2nd line.
Asked by Ann Marshall:

![Screen Shot 2022-08-19 at 3.54.55 PM.png](/t5/image/serverpage/image-id/211939i1A79557C5CFB0380/image-size/large?v=v2&px=999 "Screen Shot 2022-08-19 at 3.54.55 PM.png")


Answers:
author: Felix
body: It's not possible to force a line break on the card title. You might want to check out custom fields, which would let you put the case number into a dedicated field, and show that on the card front.

comments: author: Ann Marshall
body: Thank you for this answer! I appreciate it!!
Card Repeater doesn't work
Asked by Justin Nichols:

I'm unable to check the card repeater settings. When I click on "repeats" at the top to view what cards I have on repeat, it says "it looks like something went wrong. try again." It has been like this for weeks. how do I resolve?


Answers:
author: Alex W
body: Hey [@Justin Nichols](/t5/user/viewprofilepage/user-id/5012349) - do you mind sending through a screenshot of this behaviour?

Better yet, can you raise this as a bug? Here's the steps to do that.

1. Head to <https://trello.com/contact>
2. Scroll down to the contact form
3. From 'What can we help you with?' select 'Using Trello'
4. From 'Pick a topic\*' select 'Report a bug'
5. Fill in your bug details, including screenshots, a URL of a board affected, etc.

You'll receive priority support as a Premium customer.


Tags: repeat
Detailed information on creating a plan using a pom.xml?
Asked by rocket-romano:

Are there any detailed information about what information bamboo is able to parse while creating a plan with a pom as it's source? I'm especially interested in the notifiers-section of the ciManagement-section.


Answers:
author: ReneR
body: And what would you like to do with it?

If you import a POM, Bamboo will show you everything it knows how to use in the confirmation screen before it creates the plan:

<http://confluence.atlassian.com/display/BAMBOO/Importing+a+Plan+from+Maven+2>

If you're talking theoretically about what's possible, this uses the maven-embedder library which is a bit obscure and probably not really supported anymore in recent versions of Maven:

<http://maven.40175.n5.nabble.com/Maven-Embedder-td4708683.html>

Here's the only reference to its API I could find:

<http://www.jfrog.com/sites/dep-analyzer/1.1/apidocs/org/apache/maven/embedder/MavenEmbedder.html>

But anyway, Bamboo would still require enhancements if you wanted to add functionality to use any of the additional features from maven-embedder.

comments: author: rocket-romano
body: Hello,

the question arised while configuring the notifieres of the ciManagement-section of a pom. Bamboo only seems to support e-mail-addresses and the "all completed builds" event. Are there any other supported features? for example type of build or user-groups like watchers or comiters?

greetings


Tags: maven
Atlassian profile updated but Trello not
Asked by Mateus Pinheiro Balena:

I've been trying to change my old profile pic at trello, already changed the one at atlassian account, but without any success. I've tried to change the atlassian profile pic many times, but the trello profile picture wont change.


Answers:
author: Alisson Sartor
body: Hello, Mateus!  

Thank you for reaching out to us about your avatar.

I've seen this happen once before in the past and it was resolved by removing your Atlassian account avatar and re-uploading it so that the sync can happen again.

Could you please give that a try and let me know how it goes?

All the best  

<br />

Alisson  
Trello Team


Tags: profile
How do I automatically fill in XMPP addresses for LDAP users?
Asked by Chris Lemmons:

I have just managed to configure my Bamboo instance with Active Directory. All appears to be working, except XMPP. I need users to be notified via XMPP and for that, I need XMPP addresses for them. For each user, their XMPP address is:

[username@xmpp.company.com](mailto:username@xmpp.company.com)

, where 'username' is their Bamboo (also sAMAccountName) user name.

How do I set this up?


Answers:
author: Pablo Garcia
body: Any answers on this ?


Tags: active-directory

chat

ldap

xmpp
linking a card to text in a description not working (it shows the card name)
Asked by William Fanning:

So when I add a link to desk in a card description, and I link another card ...  

the card name replaces the text that I wanted to use for the link.  

This is extremely annoying because the card name doesn't work in most cases (often way too long).   

Any way to fix this?  

The example in this image isn't a terribly egregious example, but the link should say "this card"... not the card name.   

THANK YOU!

![Screen Shot 2022-08-19 at 6.08.15 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/211940i0ED6B5F7F5DB5E0E/image-size/large?v=v2&px=999 "Screen Shot 2022-08-19 at 6.08.15 PM.png")


Answers:
author: Lara
body: Hi William,

Thanks for taking the time to send us that bug report! I was able to reproduce what you're seeing, and I'll pass it on to the team for additional investigation.

While I don't have an ETA on when a fix for the issue will be pushed, as soon as one is available, we will deploy it.

If there's anything we can help you with or if you have any other concerns, please let us know and we'd be happy to help.

All the best,

Lara  
The Trello Team

comments: author: Lara
body: Hi [@William Fanning](/t5/user/viewprofilepage/user-id/2841090),

Thanks for your patience!

Our team has pushed a fix for the hyperlink issue you were seeing ?

Don't hesitate to reach out if we can help with anything else, and have a great rest of your day.

All the best,

Lara  
The Trello Team


author: Hannah Humbert - Simpla Workflows
body: [@William Fanning](/t5/user/viewprofilepage/user-id/2841090) are you trying to hyperlink the card in your description? If you type *"...explained later in \[this card\](<https://trello.com/c/abcde>)"* it should work.   

Or, if you're using the new WYSIWYG editor, you can just highlight the text and select the link icon.  

![hyperlink.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/212899i0850C54A00054697/image-size/large?v=v2&px=999 "hyperlink.PNG")

comments: author: William Fanning
body: That's what I'm doing. It works at first but if you open the text again the text is removed and it changes to the card name. I guess it's just a glitch.   

Easy enough to work around but would love to know if I'm doing something wrong  

Thanks for replying!


author: Hannah Humbert - Simpla Workflows
body: [@William Fanning](/t5/user/viewprofilepage/user-id/2841090) I think I see what you mean - that doesn't seem right to me! I'd report it as a bug via <https://trello.com/en/contact>


author: William Fanning
body: :)


Tags: link
Is it possible to not trigger bamboo build when code is commited by a particular user?
Asked by Shailesh Tiwari:

Is it possible to not trigger bamboo build when code is commited by a particular user?

Release plugin commits the code and causes the bamboo build to trigger. IS there a way we can avoid that?

Thanks


Answers:
author: Przemek Bruski
body: Unfortunately not. This is not an uncommon use case though, so I expect this feature will be available at some point.

I've opened an improvement request for you: <https://jira.atlassian.com/browse/BAM-10035> , please vote!

comments: author: Shailesh Tiwari
body: Thanks I have voted for the request.


author: ReneR
body: Maven release plugin? The only thing it should be updating should be your pom.xml. You can set that file to be ignored when polling for changes for that Plan.

comments: author: Shailesh Tiwari
body: Yes that is one possible workaround. But it will also ignore other important changes made to pom.xml file.


author: ReneR
body: Your POM file really changes that much? Other than adding a new dependency what would be changing? I think I would exect two or three of those updates out of 100 changes to the rest of the source code. And for that you can just kick off the build manually. Not perfect but a workable workaround for 97% of the time :)
Plugin in safe mode
Asked by Phat Nguyen:

Hello,

I got this message when click on "Admin" -\> "Plugins"  
**A long-running task has been initiated by another user. To avoid conflicts in the plugin system, the UPM will remain in read-only mode until this task has completed.**

**Bamboo is currently running in Safe Mode.**

[Exit Safe Mode and restore the previous configuration](http://bamboo1.ops.qualys.com/plugins/servlet/upm)\|[Exit Safe Mode and keep the current configuration](http://bamboo1.ops.qualys.com/plugins/servlet/upm)

When I click on the "Exit Safe Mode", it doesn't do anything. What else can I do to exit this safe mode

so I can upload a plugin?

Thanks,


Answers:
author: Chris Boran
body: I had this problem when I was running configured for HTTPS with a self-signed certificate. Finding the JVM that Bamboo was using and importing my certs into its $JAVA_HOME/jre/lib/security/cacerts and restarting Bamboo resolved the issue.
Setting up a watchdog for the Bamboo server
Asked by emddudley:

What is the easiest way to set up a watchdog that will alert administrators if our Bamboo server is inaccessible?


Answers:
author: Bob Swift (personal)
body: There are lots of general monitoring solutions out there, but, we did a simple, poor man's implementation to monitor all of our atlassian products. We have 2 servers that run all of our Atlassian applications and each has its own database and Bamboo server. Each Bamboo server continuously runs a groovy script. The script runs a product specific CLI command ([Atlassian Command Line Interface](https://studio.plugins.atlassian.com/wiki/display/ACLI)) against each product hosted on the other server. Response time needs to be within a tolerance level. Multiple failures in a row for a specific product will cause an email alert. For Bamboo, we use **getProjectList** action. We let Bamboo automatically keep the monitors running continuously except during our backup window. For example, a scheduled Bamboo backup will not allow any activity until the backup completes.
Plan Priorities
Asked by Cameron Ferguson:

I don't think there is, but figured I would ask...

Is there a way to specify that a particular plan has build/agent priorities over another plan? For instance, if I had a "testing" plan that could be launched by our engineers to compile and test their product at any time. This potentially could be queued for awhile. But if I had a "Product Release" that was kicked off, potentially i would want it to have a higher priority over the other "non-important" builds that could be occupying our agents. Ideally it would be next in line to use whatever agents it needed in order to complete it's build.


Answers:
author: Przemek Bruski
body: You can't do it automatically, but Bamboo has manual queue sorting capabilities (you can manually reproritise build in queue via drag and drop).

If you want to, you could write a plugin that moves your builds around in a queue using methods of BuildQueueManager class. I wouldn't be surprised if the feature you're asking about appeared in one of the next Bamboo releases. We already had internal mini-projects that focused on smarter build queue management.

comments: author: Daniel Brice
body: Is this an old feature that has been removed? I'm running Bamboo 4.4.1 and I can't see how drag items in the queue on the Dashboard Current Activity Page.


author: Andrei Markov
body: 18 months later, are we any closer to see smarter queue management? Not yet in 4.4.4 for all I can tell...


author: Przemek Bruski
body: No, it's not in yet.


author: Rafer G
body: How about now?

Is there any smarter queue management available?


author: Brent Villalobos
body: You could examine what URL is being used when you drag-n-drop builds in the queue with Firebug. The URL is something like this:

*
  *
    * http://your.bamboo.server/build/admin/ajax/reorderBuild.action with a few arguments. Combine that with the Queue REST service and you could build a little priorirty script that can run as a cron job. However, the reorderBuild.action is not part of the official, public Bamboo API so it is subject to change between versions so use it at your own risk.