youngmon/atlassian-qna huggingface dataset:
Can Global template get cascaded down?
Asked by Channy:

If I create a global template, made some copies of this template to a page site, then make some edits/updates to the global template, will the copies that were put into the pages site get updated based on the recent edits/updates done on the global template?

In other words, will all updates on the global template be cascaded down to any page that came from the global template?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Templates, like pages, are not based on others. Your copies of the global template are independent of it, so if you change the global template, the other templates will not be affected.

A template is not a structural thing, it is, well, a template, as in the dictionary definition. A shape that you use to create a new object. The template has nothing to do with it after the object is created (it can't, it would be nonsense - imagine you have a template for creating a cog, and you create a new one that you then use in your new clock. Now you redesign the clock and change the template for its cogs. First, there's no mechanism for you to push your old cog through the new template, and second, if there were, your old clock would stop working because the cog is now the wrong shape).

So, no. This can't happen.


Tags: cloud

confluence-cloud
Restore CCMA to default
Asked by Bernhard Inschlag:

Hi,

I was using Confluence Cloud Migration Assistant for several weeks now, but it does not work anymore.

Error message in log:

```
2022-06-27 08:46:26,718 ERROR [http-nio-8090-exec-20] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: Duplicate key ACM (attempted merging values com.atlassian.migration.agent.entity.Progress@e5326a and com.atlassian.migration.agent.entity.Progress@2499ae11)
-- referer: https://{confluence-url}/admin/migration.action | url: /rest/migration/latest/space | traceId: 637d76ff08159607 | userName: bernhard.inschlag
java.lang.IllegalStateException: Duplicate key ACM (attempted merging values com.atlassian.migration.agent.entity.Progress@e5326a and com.atlassian.migration.agent.entity.Progress@2499ae11)
```

It looks like at one of the last migrations, maybe due to a page reload, the Key was duplicated and now I'm not able to do another migration.

I have found a guide, how to reset CCMA to default:

<https://confluence.atlassian.com/display/CONFKB/Restore+the+Confluence+Cloud+Migration+Assistant+to+the+default+version>

but I cannot access the page anymore (it was available 1 or 2 weeks ago).

Now i get:

> Looks like we're off the beaten track {#toc-hId--551930597}
> -----------------------------------------------------------
>
> They say that all roads, lead to Rome.?  
> But we've lost our way, so let's try going home.
>
> Head to our documentation homepage that does exist.
>
Can anyone help me out to get my CCMA working again or send me any information how to restore CCMA to default?

Thanks


Answers:
author: Sanjen Bariki
body: Hi [@Bernhard Inschlag](/t5/user/viewprofilepage/user-id/3714045) ,

Welcome to Atlassian community!

Its related to CCMA backend issue So you need to create a support ticket with Atlassian team to resolve it from the Backend database via DB query and also Atlassian team will give one Dark feature to add then this issue will resolve.

Please create issue clicking on the [Link](https://support.atlassian.com/contact/)

Before going to connect to atlassian team, Can you please update CCMA and other Troubleshooting plugin in Confluence..?

Please accept it If this help you.

Regards,

Sanjen


Tags: cloud

confluence-cloud
Where do i see variable macro?
Asked by Sandhya Srinivasan:

i wanted to provide a dropdown list for users to choose from in my confluence table


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Sandhya Srinivasan](/t5/user/viewprofilepage/user-id/4074985) ,

variable is just available for pages created from a blueprint (<https://confluence.atlassian.com/doc/blueprints-323982376.html#Blueprints-Customizeblueprinttemplates>)

If you want to add a dropdown in a page you should use an external app like this one [https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?tab=overview&hosting=datacenter)

Hope this helps,

Fabio


Tags: confluence-server

server
How to use Scriptrunner to Auto Create JIRA Epics from Confluence Cloud
Asked by Bryan Tiang:

Hi All,

Im currently using ++**Confluence Cloud**++and have the following Add Ons Installed

* Comala Document Management (Cloud)
* Scriptrunner By Adaptavist (Cloud)

Im trying to implement a workflow where approved pages (by Comala) would automatically create a JIRA Epic in my JIRA Cloud instance.

I would like to be able to define the JIRA Project in which the Epic would be created in as well.

Ive tried searching high and low on how to do this, but the documentations i could find relating to this are only for Server/Data Center Versions.

Sample Articles

*<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Create-Jira-issues-from-inside-Confluence-with-Comala-Workflows/ba-p/1182067>*

*<https://library.adaptavist.com/entity/create-a-jira-issue-when-a-page-or-blog-post-is-approved-comala-document-management-integration>*

Could someone help advise how to get this done for the Cloud Versions?

Help would be very much appreciated!


Answers:
author: Laura Campbell _Seibert Media_
body: Hello [@Bryan Tiang](/t5/user/viewprofilepage/user-id/4974939) Welcome to Community.

Have you tried contacting the vendors, Comala and Adaptavist? They are probably the best placed to be able to help you, and support from a vendor is part of the services included when you purchase an app.

comments: author: Bryan Tiang
body: Yes i have.

The feedback was that this feature is not enable in Cloud, and it doesnt seem to be available anytime soon.

This is very sad to hear as this is a very key feature in resolving workflow issues in the company.

I am not trying to find alternative means so achieve this similar workflow.

I hope others have encountered this issue and have thought of a work around.

It would be really great if someone could help.


Tags: cloud

comala-document-management

confluence-cloud

jira

jira-cloud

scriptrunner
Synchronize Shared drive users and trello team?
Asked by Dieter Mortelmans:

For a project we're using Google Shared drives as our doc repository and cooperation workspace. I was wondering if it's possible to automatically add shared drive users to a trello team, which would mean that by giving users access to the drive they would also get access to the trello project board. Any ideas on how to do this?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Dieter Mortelmans](/t5/user/viewprofilepage/user-id/4248963) ,

Welcome to the community!

Please have a look at these links and follow the documentation to achieve your task

<https://help.trello.com/article/1032-using-the-google-drive-power-up>

<https://blog.trello.com/introducing-google-drive-integration>

<https://blog.trello.com/trello-and-google-drive-an-integration-made-in-office-heaven>

<https://zapier.com/apps/google-drive/integrations/trello/1692/create-new-trello-cards-from-google-drive-files>

comments: author: Dieter Mortelmans
body: Hi and thanks. These link are about sharing files and folders. We've added already the gdrive power-up. My question is however about linking gdrive users and Trello teams. We want to avoid having to add members to your google drive, and then again to your Trello team to give them access to the board as well.

NB: Making the board public is no option for us.


author: Soumyadeep Mandal - SaM
body: Hi [@Dieter Mortelmans](/t5/user/viewprofilepage/user-id/4248963) ,

You can just share the google drive folder with Trello or share the files/documents links in Trello and then all team members can access the files!

Make sure to share the google drive folder with everyone on the team!

You have to add the members to either google drive or Trello board to give access to the files!

You can also [ask Trello support](http://trello.com/contact)


Tags: google-drive

space
How do I get Trello to use the correct email address?
Asked by V Linsley:

Hi everyone,

My Trello account was created using a GMAIL email address (using a Google sign on via Atlassian), however whenever one of my partners tries to invite me to a board, the email is directed to another email address I use (HOTMAIL). Everything I do in Trello is done using the Google/GMAIL sign in.

My account was set up using GMAIL at the Atlassian level. It also seems that I have a HOTMAIL account set up at the Atlassian level as well. I have followed instructions and went into Atlassian and removed the HOTMAIL address (I honestly have no idea how a HOTMAIL logon it was created in the first place?) however emails and board invites sent from my partners continue to go to my Hotmail and I am unable to join any baords.

How do I ensure only my GMAIL email is used and ensure I can connect to my partners boards?

Any help is appreciated.

Vince


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@V Linsley](/t5/user/viewprofilepage/user-id/4249006) ,

Welcome to the community!

Please have a look at this articles

<https://help.trello.com/article/739-merging-multiple-trello-accounts>

<https://blog.trello.com/trello-account-switcher-feature>

You can also[ask Trello support](http://trello.com/contact) for internal account help!


author: Iain Dooley
body: [@V Linsley](/t5/user/viewprofilepage/user-id/4249006) when you click on your profile picture in Trello in the top right which email address shows there?

comments: author: V Linsley
body: My Gmail address. But whenever someone on the team assigns me to a Board the email goes to Hotmail and when clicked opens in a Trello login/account I didn't even know I had.


author: Iain Dooley
body: [@V Linsley](/t5/user/viewprofilepage/user-id/4249006) they're probably inviting you by username rather than email. Get them to type out your full gmail address when adding you to the board, you'll probably find that you have 2 accounts, one of which was created a long time ago


author: V Linsley
body: Thanks, but is there a way to get Trello to use my gmail account for my user name? I'm not aware I have another user name for my gmail - why does it choose Hotmail. Having people type out my full email address every time they need to add or connect with me seems unnecessary?

If I delete this other account (HOTMAIL) will this solve the problem?


author: V Linsley
body: And thank you for the assistance. My clients are paid subscribers of Trello - I have written to Support and have no received no reply (aside from the auto-generated email). Is there actual Support for Trello - I was hoping to have this addressed fairly quickly for my clients?


author: Iain Dooley
body: [@V Linsley](/t5/user/viewprofilepage/user-id/4249006) the issue is that you have 2 accounts, both with the same name and people are inviting your other account. Just delete the hotmail one. I recommend people invite either by exact username or email address anyway, because it's quite risky otherwise as it's quite easy for people to accidentally invite a complete stranger.
I am trying to reset my password but the link to crowd page does not work, how do I reset it please?
Asked by karen.bartlett:

I am trying to reset my password in order to set up the double verification to increase my account security.

<br />

However the instructions do not work as the crowd page link gives me an error.  
Please can you help?

Thank you


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@karen.bartlett](/t5/user/viewprofilepage/user-id/4062470) ,

You can follow this documentation to reset the password for Crowd <https://confluence.atlassian.com/crowd/resetting-forgotten-passwords-152043794.html>

Follow this documentation to reset password for Trello <https://help.trello.com/article/743-recovering-your-trello-account>


Tags: password
Does anybody know what to do when the admin rights got lost ?
Asked by Ray Finkenberger-Lewin:

Dear Trello?s,

we have the problem with our account, that the former admin is not available anymore. Is there any way to get access to those rights ? We are thinking of doing the upgrade on business level but still it would be a pain if we have to live with the fact that we ar not be be able to set behaviour inside our Trello account.

Othe question: Is there any way to immigrate existing Team Boards out of a free Trell account. Looking forward to get some hints on that. Cheers, Ray


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Ray Finkenberger-Lewin](/t5/user/viewprofilepage/user-id/4248918) ,

Welcome to the community!

You have to contact the current admin who is assigned to the board/team and ask him/her to transfer the admin rights to someone else. If you can't contact or don't have access to the account holder then it is not possible.

You can also [ask Trello for support](http://trello.com/contact)

comments: author: Soumyadeep Mandal - SaM
body: Hi [@Ray Finkenberger-Lewin](/t5/user/viewprofilepage/user-id/4248918) ,

To downgrade your plan to free plan follow this documentation <https://help.trello.com/article/836-cancel-trello-business-class>


author: Graciela Cami?a
body: Hi!

And if the admin doesn't have access to the account?


Tags: administration
cards
Asked by Mahir:

I created several cards at the trello board, but now all the cards will not open, just the number of cards will appear, how to open?


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@Mahir](/t5/user/viewprofilepage/user-id/4248805) ,

Welcome to the community!

Have tried to use it on the desktop with a different browser and desktop app?

You can clear the cache and re-open your browser and then try to open I hope it will work!

you can also follow this article/documentation <https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello>


author: Iain Dooley
body: [@Mahir](/t5/user/viewprofilepage/user-id/4248805) sounds like you've inadvertently enabled a filter on your board, just click the little "x" in the top right:

<https://help.trello.com/article/787-filtering-cards-on-a-board>
Payment in Trello depends on?
Asked by Lukas:

Dear Atlassian Community,

I got one question about the payment in Trello.

For better understanding I recorded a short Loomvideo with sound:

<https://www.loom.com/share/2d32fca686f544599ee35daa9a71b59f>

Please let me know what is the right answer here.

Thank you for your time and for your help


Answers:
author: Nic Brough -Adaptavist-
body: Could you ask the question here instead of pointing us at videos that don't work?

comments: author: Lukas
body: [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)

Hello Nic,

Thank you for your quick answer. I am happy to ask the question here again.

My question:  
In the Trello price list I saw that the monthly or annual fee is set according to the number of members. Are the monthly or annual costs really only calculated based on the members or is it possible that the fee is still calculated based on the boards and groups?

Thank you for your help.


author: Nic Brough -Adaptavist-
body: The fee is calculated purely on the numbers of users and the tier (business class or enterprise)
How do you append to a card's description using Zapier instead of replacing the entire description?
Asked by ac:

Hi! In Zapier, I can "update a Trello card" with the submission of a Google form, but it always replaces the Trello card's entire description - I want to append each Google form submission to the end of the card description with a line break. Does anyone know if what I want to do can be done using Zapier, or with the Trello native rules automation?


Answers:
author: milynnus
body: [@ac](/t5/user/viewprofilepage/user-id/4248295)

Would imagine that it can be done because in a recent demo, I had a card button to serve as submit report action to add to the description of another card with timestamp ... etc. It is just a trigger and find scenario.

comments: author: ac
body: I'm so glad that you witnessed it happen! I just can't find the scenario that applies to it. I can only seem to replace the description, not add to it :(


author: milynnus
body: ![Screen Shot 2021-02-04 at 7.07.37 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/128757i45FD9FD67209010F/image-size/large?v=v2&px=999 "Screen Shot 2021-02-04 at 7.07.37 AM.jpg")![Screen Shot 2021-02-04 at 7.04.57 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/128756i8175447151B985C8/image-size/large?v=v2&px=999 "Screen Shot 2021-02-04 at 7.04.57 AM.jpg")

Above shows parts of the zap and the card showing the append.


author: ac
body: wow, thank you! it seems so obvious in retrospect that I should have just pasted the current description and THEN appended the new thing, sigh :) You're the MVP :)


Tags: description

zapier
Board not available on Microsoft Teams, only cards assigned to me
Asked by Jon Goldaracena:

Hi,

I have created a Board with lists and cards.

If I go to Microsoft Teams, I can see the Cards under "Cards assigned to me".

However, nothing comes up under "All teams boards".

I have made sure that this Board is "Team Visible", not "Private" and that I'm part of that team.

Any ideas what I'm missing?

Thanks!


Answers:
author: Cody C.
body: Hi Jon! The connection to MS Teams is designed to allow a couple of things. The first feature is called Tabs, which lets you add a Tab in MS Teams that will show a single Trello board. The second is called a connector, which lets you send certain notifications from Trello into MS Teams.

I don't believe a Trello Tab would have access to all of your Team boards by default, as I believe it is only authorized to view a single board at a time. We'd be glad to help troubleshoot a bit with you though, could you get in touch throughout contact page here <https://trello.com/contact> and we can help take a closer look with you?
Automate Due Dates Inside of a Checklist
Asked by Ryan:

Hello I am looking for someone who understands how to use Trello's automation tools to assist my company.

I would like for a due date to be automatically populated in each checklist based on the due date for the project.

Below you can watch a screen recording of exactly what Im attempting to accomplish.

[https://vimeo.com/user120478745/review/507705956/1547909d3c](https://vimeo.com/user120478745/review/507705956/1547909d3c?)

Thank you very much for any help

Ryan G Thoma s


Answers:
author: milynnus
body: [@Ryan](/t5/user/viewprofilepage/user-id/4247954)

Watch this

<https://youtu.be/3R9RzO7zdAk>

Dm me( see my contact)
How can I create a form that I can reuse in each board?
Asked by Bomanite of Oklahoma:

I would like to use one of my forms to make a template. How do I type that up in the list or the cards? Please help thank you


Answers:
author: Iain Dooley
body: [@Bomanite of Oklahoma](/t5/user/viewprofilepage/user-id/4247810) which forms are you referring to? Trello doesn't have a form feature natively.


author: Vero Rivas
body: Hi [@Bomanite of Oklahoma](/t5/user/viewprofilepage/user-id/4247810)

Look at this power ups, maybe can help you

<https://trello.com/power-ups/589dcdd510043e5be27aa68a/jotform>

<https://trello.com/power-ups/5dd670e21b2a8973687ca15a>

<https://paperform.co/integrations/trello>

Cheers
Getting a user to log in without having to use 2fa
Asked by Francois Moisan:

I am an admin for our org and we have never enforced 2FA to log in to Trello.

Somehow we have 1 user that has 2FA and now she can't log in since she keeps being asked for a code which we don't know how to get a code and also how do we disable the 2FA?


Answers:
author: Michael Pryor
body: Even if you don't enforce 2fa, I'm pretty sure each individual person can decide to turn it on.   

Do they have an Atlassian Account?   
<https://confluence.atlassian.com/cloud/issues-with-your-account-976161189.html>

comments: author: Francois Moisan
body: Yes the user has an Atlassian account but the issue is trying to get the 2FA codes which we don't know how to get them.


author: Michael Pryor
body: Yep - see the instructions in the link I pasted above which address that.


Tags: 2-factor-authentication
export total list of all archived items
Asked by M. Kooremans:

Best,

Is it possible to export all the data of my archived cards (items) at once.

Kind Regards,

Marc Kooremans


Answers:
author: Soumyadeep Mandal - SaM
body: Hi [@M. Kooremans](/t5/user/viewprofilepage/user-id/4247453) ,

Welcome to the community!

You can use this chrome extension to export all archived cards from Trello

<https://chrome.google.com/webstore/detail/trelloexport/kmmnaeamjfdnbhljpedgfchjbkbomahp?hl=en>

Regards,

***Soumyadeep***

comments: author: M. Kooremans
body: Hi [@Soumyadeep Mandal - SaM](/t5/user/viewprofilepage/user-id/4216583),

Thanks for your reply. With this extension i have all the information i needed.

Regards,

Marc


author: Iain Dooley
body: [@M. Kooremans](/t5/user/viewprofilepage/user-id/4247453) what information do you want about each card and what format do you want them exported to?

comments: author: M. Kooremans
body: Hi [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)

Thanks for your reply. I already got the right information with the chrome extension.

<https://chrome.google.com/webstore/detail/trelloexport/kmmnaeamjfdnbhljpedgfchjbkbomahp?hl=en>

Regards,

Marc