youngmon/atlassian-qna huggingface dataset:
What is entityId and uuid in team managed projects
Asked by Ravi Prasad:

I have team managed project in the Jira Software.

I fired REST API using "<https://your-domain.atlassian.net/rest/api/3/project/search>?" I got response for that project is --\>

{

"style": "next-gen",

"entityId": "bd3fb42c-4218-412d-bf32-32324c601dfsc",

"uuid": "bd3fb42c-4218-412d-bf32-3232dszfw013ec"

}

Note: I remove unnecessary things in the response only I have provided few fields from JSON response.

Please let me know,

1. what is entityId?what is use of entityId?

2. what is uuid?what is use of uuid?

Regards,

Ravi Prasad.


Answers:
author: Nikola Perisic
body: Hi [@Ravi Prasad](/t5/user/viewprofilepage/user-id/5370025)

An Entity ID is **a globally unique name for a SAML entity**, i.e., your Identity Provider (IdP).

"UUID", which is a "universally unique identifier". There's an essay here, but it's probably not of any use (and certainly boring) once you realise you can say a Jira's base url + issue key/id is a UUID.

Reference: <https://community.atlassian.com/t5/Jira-questions/Why-do-issues-have-three-IDs/qaq-p/1741678>


Tags: cloud

jira-cloud

jira-software

jira-software-cloud

json

team-managed-projects
Not getting email notification
Asked by Kishan BHATNAGAR:

Hello, Since several months, Nikita () do not receive email notifications when there is an unpdate in JIRA (new ticket assign, new comment ...). Could you please contact her to see the subject ? We have done the basic troubeshooting , like to we the checked the account details in setting and everything is fine there is no issue in her email as well. Thanks in advance.

Email Id: nikita.sharma@equans.com


Answers:
author: Nikola Perisic
body: Hello [@Kishan BHATNAGAR](/t5/user/viewprofilepage/user-id/5534977)

First, check the notifications, more precisely project settings \> notifications \> settings. Then check the email audit as well and see if the email is showing (one tip, don't include the email addresses as this is a public site).

After you have checked everything and nothing is showing in the internal audit, then you would have to raise a support ticket for Atlassian to remove this email address from the suppression list.


Tags: cloud

jira-cloud
Double repeat issues
Asked by Robin Versteeg:

I'm using the repeat issue feature on Jira to create recurring tasks. I would use recurring tasks for this, except I don't have the permissions needed to be able to (browse users and groups).

To get to my problem. A couple of months ago some of my repeat issues appeared twice, created minutes from each other. This didn't happen to al of them, just a couple. I tried to find why this happend, but couldn't find anything. I kept an eye on it the following months, but it didn't happen again. Until today, or a couple of days ago when the tickets where created. Some of the repeat issues have repeated twice.

This is mainly just annoying, and I just delete the duplicate, but I can't find out why it happens. The log book doesn't show repeat issue (as far as i'm aware) so I can't see if there is some kind of error.

If anyone knows why this happens, and how to prevent this from happening again, I would greatly appreciate your help.

(sorry for the potentialy bad English)


Answers:
author: John Funk
body: Hi Robin - Welcome to the Atlassian Community!

It's hard to tell without seeing how you are creating the tickets and why it would create twice. Is there something different about the tickets created one and those created twice?

Also, you might take a look at this article and see if it might be time to reconfigure how you have this set up.

<https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862>

comments: author: Robin Versteeg
body: Hi John,

The tickets are (re)created using the repeat issue feature (see picture below). There is no (clear) difference between the tickets created once and tickets created twice. It happend in multiple different projects, and multiple different issue types.

Earlier this year I had the opossing problem that some of my repeat issue hadn't repeated, even though the original ticket said it did.

![Schermafbeelding 2024-07-10 083640.png](https://community.atlassian.com/t5/image/serverpage/image-id/334506iD485D43671EA21D0/image-size/large?v=v2&px=999 "Schermafbeelding 2024-07-10 083640.png")


author: John Funk
body: So is an add-on app function?


author: Robin Versteeg
body: As far as i'm aware it's a standard Jira function. But it could be an add-on app installed before I started.


author: John Funk
body: Yes, probably so. Take a look at Apps \> Manage you apps to see what is there.


Tags: cloud

jira-cloud
i want to filter the tickets on the basis of person who commented on the ticket
Asked by Indraj Prakash:

Like on 10 ticket i want to filter out how many time User1 , user2 and user3 commented.

what should be my JQL query.


Answers:
author: Vronik
body: Hi

It depends on what project or what type of incidents, etc., you first select where you want to see it from and add the comments condition, for example:

**project = "XXXX" OR IssueType = "XXXX" and commentedBy in (X,X,X)**

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily

<br />

Thanks


Tags: cloud

jira-service-management

jira-service-management-cloud
Without notification my access was suspended
Asked by radha_kannan:

I'm using free subscription plan for 3years. Without notification my access was suspended. Any possibility to recover my project details without subscription.

Regards,

S.Radha


Answers:
author: Marc - Devoteam
body: Hi [@radha_kannan](/t5/user/viewprofilepage/user-id/5534877)

Welcome to the community.

As [@Vronik](/t5/user/viewprofilepage/user-id/1303385) mentions, this won't happen without notification from Atlassian and would also mean you haven't logged into the product form over 2 months.

But anyway, an email would have been sent to the admin of the cloud instance, regarding this.

comments: author: radha_kannan
body: ok thank you


author: Vronik
body: yo

How strange, because a notification email always arrives if you haven't used it for a long time to suspend or deactivate it

<br />

Write to the support team to see if they can help you.

<https://support.atlassian.com/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.

<br />

Thanks

comments: author: radha_kannan
body: ok


Tags: cloud

jira-cloud
Jira import with new Parent not working
Asked by Stevan Akrap:

Hello

I have been using Bulk import feature to upload Epics and Tasks that are linked to Epics to Jira.

After the new feature where Parent has been intriduced, it is no longer possible (or it is difficult to find) how to do this now.

The goal is to upload Epics and related Tasks in one go.

Thanks

Stevan


Answers:
author: Stevan Akrap
body: This template works.![Bulk upload template.png](https://community.atlassian.com/t5/image/serverpage/image-id/338843i7761A00E7D968D04/image-size/large?v=v2&px=999 "Bulk upload template.png")


author: John Funk
body: Hi Steven - Welcome to the Atlassian Community!

You should be able to map that level in your CSV to the Parent field. Try the Settings \> System \> External System Import path if you have problems.

comments: author: Stevan Akrap
body: Hi John,

Thanks. We managed to do this by using relative ID fields between the Tasks and Epics. This could be mentioned in the tutorials.


author: John Funk
body: Yes - that would be the Parent field I mentioned.


Tags: cloud

jira-cloud
Is there a way to change the owner of projects in a bulk edit?
Asked by Serena Barker:

Hi,

One of our admins has left and I would like to transfer all the projects where she was the owner, over to another user. Is there a way to this in a bulk edit? Also, how do I identify all the projects where she was the owner, in order to change the owner please?

TIA

Serena


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment bulk edit is not available for your use case and we have FR for same. <https://jira.atlassian.com/browse/JRACLOUD-44299>

comments: author: Serena Barker
body: Thanks,

Is there a way to identify all the ones I need to change? I've gone to projects and sorted by Project Lead but that seems very manual. Is there a filter or report I can use to make sure I have them all?


author: Mohanraj Thangamuthu
body: You can use the REST API call to get all projects. <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-get>

![Screenshot 2024-07-04 at 1.46.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333461iFBC9541063887A3E/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 1.46.19?PM.png")

Using the 'lead' will get all projects with lead name.

/rest/api/3/project/?expand=lead


Tags: cloud

jira-cloud
Is there a process flow document available for Jira
Asked by Amalan Suresh:

It would be helpful if there's any process flow diagram available for Jira dashboard


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Amalan Suresh](/t5/user/viewprofilepage/user-id/5534793) and welcome to the Community,

what exactly do you mean? A Dashboard is merely a collection of Reporting Gadgets, often based on projects or filters. There is no "flow" or process connected to it?

comments: author: Amalan Suresh
body: Thanks for your reply. I have been tasked to document the configuration of our project in Jira, documenting workflows for change management purposes.

If there is no document on workflow , is there a logical diagram available which maps the functional relationships between Projects/Forms/Workflows/work queues? that would help myself for documentation so I can create a functional document for change management purposes.


author: Rebekka Heilmann _viadee_
body: Okay - you won't find that info if you look for "jira dashboard".

I know of this "official" documentation on screens which is still valid for Cloud as well: [Project screens, schemes and fields \| Administering Jira applications Data Center 9.17 \| Atlassian Documentation](https://confluence.atlassian.com/adminjiraserver/project-screens-schemes-and-fields-938847220.html)

There are some good overviews on the Community also: [Configurations overview: Understanding Jira scheme... - Atlassian Community](https://community.atlassian.com/t5/Jira-articles/Configurations-overview-Understanding-Jira-schemes/ba-p/1894016)

Forms and Queues are part of Jira Servicemanagement:

[What are forms? \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/)

[What are queues? \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/)

*** ** * ** ***

There is no **one** overview of all features and not all features are documented with diagrams and pictures, but the Atlassian Documentation is quite comprehensive, if you look for the correct keywords.


Tags: jira-unknown-hosting-type

jira-work-management

unknown-hosting-type
Is it allowed to use one jira account and use by different person?
Asked by Nur Amira:

Hi everyone,

Can one account be used by a different person and one account for admin? Will it be fine?

For the shareable account, do other people's use will make the other person logout? Can it login in multiple places?

However, for shareable account, for tracking, in the below ticket creation description, we will put our name to differentiate it.

Thank you.


Answers:
author: John Funk
body: Hi Nur,

It is not advisable to use a shared account like that for security reasons. However, you can login multiple times with the same username with no problem.

comments: author: Nur Amira
body: thank you John Funk


author: John Funk
body: You are welcome.


author: Joe Pitt
body: As [@John Funk](/t5/user/viewprofilepage/user-id/7148) said is violates security practices. From long experience relying on people to make a note of what they did will fail. I'm surprised your company security department would allow this.

comments: author: Nur Amira
body: I see, thank you Joe Pitt.


Tags: cloud

jira-cloud

jira-service-management
Assigning story points at the time of story creation
Asked by Muhammad Haarris Ahmed:

When we create stories in our board, we can't add story points in right there - we have to edit afterwards. Can someone please help me find a setting to address this please, so we won't have to edit the story again to add story points?


Answers:
author: John Funk
body: Hi Muhammad,

Try adding the Story Points field to the Create screen for the project.

comments: author: Muhammad Haarris Ahmed
body: Thanks John.


author: John Funk
body: Did that work for you?


author: Muhammad Haarris Ahmed
body: I tried, but the interface to add fields to "create" button didn't show up in my system. I'm assuming it could be as I'm not the admin of the overall Jira instance in my organisation (I'm only the admin of my Jira project).

I'll be working with my org's Jira admin to see if it works. Really glad to know that there's a way around to fix it. Will definitely loop in to seek more guidance if required.


author: John Funk
body: Yes, a Jira Admin will be the one who needs to add that.


author: Muhammad Haarris Ahmed
body: Hi John, hope you are doing well. We've made some good progress on the above. Just wanted to share to close the loop. In short, we accessed the Field setting via project settings, updated the story points field, and added it to the Field tab of the project's screen schemes. (I've just noticed that there are way too many 'field' in this text, lol). Thanks for the pointers, much appreciated!


author: John Funk
body: You are very welcome.


Tags: cloud

jira-cloud
Best way to manage Quarter to Quarter Timeline (Roadmap) Epics
Asked by John Magro:

Im entering what feels like uncharted waters and hoping the community can lend its insights and suggestions!

We are switching to the next quarter and recently finalized out roadmap. I am looking to do 2 actions that id love feedback/suggestions on.

1. "Archiving" Q2 roadmap Epics that were truly completed.

1.2 Finding a way to track Q2 Epics that werent completed however dont have the status = DONE but we want to clear out those tickets from the Timeline view

2. Best way to only see Q3 Epics? We are currently labeling Epics w/ Q32024 so as to filter by that label

3. Is there a color scheme for Quarterly Epics that folks recommend?

Any other fav best practices during quarterly planning is welcome as well. Thanks!


Answers:
author: Ryan Brailey
body: Besides using a Quick Filter, you could also edit the filter of the entire board to eliminate particular Issues using JQL. But this may not have the desired outcome and would also impact other pages, not just the Timeline.


Tags: cloud

jira-cloud
Automation rule to enforce a comment added before an issue is Deleted
Asked by Claudio Rouillon:

Hi Community..... I am trying to setup an Automation to alert when an issue is deleted, but will also want to (1) send the latest comments on the issue - before it gets deleted of course and (2) hopefully, if no comments exist to enforce a last comment to be added on why it's being deleted.

I am sure this has been tried before. Below is my initial attempt at this.

![Jira_question_july3.JPG](/t5/image/serverpage/image-id/333167i2A9F2AA107CAFEAD/image-size/large?v=v2&px=999 "Jira_question_july3.JPG")


Answers:
author: Trudy Claspill
body: Hello [@Claudio Rouillon](/t5/user/viewprofilepage/user-id/2019024)

What problem are you trying to solve by sending the comments to somebody before the issue is permanently deleted.

The nature of Automation Rules is to run in reaction to an event and then run without interaction with the users. You won't be able to use this rule to pop up a dialog to get a comment from a user.

Alternately you could remove the permission of users to delete issues. You could create a manual rule to allow them to initiate an issue delete action. With a Manually triggered rule you can prompt the user for input.

However, I personally recommend allowing only Jira Admins to delete issues, since issues are not recoverable once they have been deleted. Or implement one of the third party apps that puts the issues into a "trash can" from which they can be restored.

comments: author: Claudio Rouillon
body: Hi Trudy,

to begin with, only our Administrators on the project can delete issues. What we want to encourage or achieve is that a comment is always entered prior to the issue being deleted.

So I will try the manual rule you suggested. Thank you for your response.


author: Claudio Rouillon
body: Actually, while we explore restricting the deletion of issues, I changed the rule slightly and it's doing its job in terms of letting people know in the event an issue is deleted.

The manual rule won't do as it requires the user to kick off the automation.

See below. Thanks again.

![Jira_question_july3_2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/333183i1BEE65C35D836C5A/image-size/large?v=v2&px=999 "Jira_question_july3_2.JPG")


Tags: automation

cloud

jira-cloud
CSV filter export bug's parent info beyond id & summary (parent custom field, assignee...)
Asked by Laura Ciporen:

Scenario: We have a lot of epics with bugs under them. There is certain information that applies to all the bugs under a given epic. We do not want to have to fill that information in on every bug; we just want to put it in the epic but then be able to retrieve that information at the bug level when we do an export of data from JIRA (cloud). I need to use the export to process data in ways JIRA cannot handle.

So far, I have a filter where I'm showing all the columns of information I need from the actual bugs plus the "parent" field, which turns into "parent id" (wish it were parent key but this isn't a big deal) and "parent summary" using the "export excel csv (filter fields)" option.

I now need a way to pull information from some custom fields on the epic so that the export lists them for every bug that is a child of that epic. Like Parent's Module or Parent's Team Members or whatever. I was trying to find a way to add a column for this but can't find one.

Is there any way to do this?


Answers:
author: John Funk
body: Hi Laura - Welcome to the Atlassian Community!

Are you saying you can't figure out how to add a column to your filter results?


Tags: cloud

jira-cloud
Importing Epics and Stories to Team Managed Project
Asked by Ben Robinson:

Our company uses Excel to estimate projects and wants to import this data into a Jira Board. We use Team Managed Projects. We only use Epics and Stories.

We have been able to generate / modify the Excel estimate into a CSV but are unable to get the import process and subsequently the Jira Board to classify the Epics and Stories properly.

I have read various different guides and have a dummy CSV file that I have been testing with.

I am after some advice if I am doing something wrong. Happy to share the CSV file as there is no client sensitive data in it.


Answers:
author: John Funk
body: Hi Ben - Welcome the Atlassian Community!

I am not aware of a way to import issues into a Team-managed project using CSV files. You can with Company-managed projects.


author: Rebekka Heilmann _viadee_
body: Hi [@Ben Robinson](/t5/user/viewprofilepage/user-id/5534728) and welcome to the Community,

what do you mean by "unable to classify"? What exactly is going wrong at what time in the import process?

comments: author: Ben Robinson
body: [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) included is the screen shot. It does not map the Epic Name, Epic Link or Parent ID.

Happy to be guided on exactly what the process of steps should include.![jira-import.png](https://community.atlassian.com/t5/image/serverpage/image-id/333582iC48E49D791BC49A5/image-size/large?v=v2&px=999 "jira-import.png")


Tags: cloud

jira-cloud
Epics suddenly not showing in Backlog
Asked by Pip Bennington:

We are using Jira Cloud, Standard subscription.

I have a Company-Managed Software Project with a Board that displays a selection of Epics from across our system using a filter.

Up until this morning it worked perfectly, but something has changed and it is no longer showing Epics in the Backlog.

The Active Sprint displays the Epics that have been pulled it, but the Backlog will not show any Epics.

When I look at the filter I see all Epics, but the Backlog is now empty.

I have checked the columns, and all Epics have the Sprint field

It is using a filter that says "if issuetype = Epic and FieldX is not EMPTY"

I have tried recreating a new project and board it does the same thing.

If I turn on the Epic panel in view settings, I see all the Epics, but not as backlog items

Any suggestions to resolve?


Answers:
author: PVS_JoD
body: We also have the same issue but on "custom epics", these are custom issue types on the same hierarchy level as Epics. On Monday all "custom epics" were still visible in the backlog view, Tuesday they were gone. They are still visible in the Active sprint view. Enabling or disabling the Epic panel in the backlog view doesn't make any difference.


author: Audrey Lenain
body: We are facing a similar issue, we had set our own issue types and the ones on the level 1 hierarchy (same hierarchy place as epics in standard configuration) aren't displaying at all in our backlog, but they are still displayed on the active sprint board. Same issue is happening across different projects using the same configuration.

comments: author: Pip Bennington
body: Hhmmm sounds like an Atlassian thing if you haven't changed anything either.


Tags: cloud

jira-cloud
Why aren't all groups in the list to set a transition rule in a Jira workflow
Asked by PATRICIA MURPHY:

Why aren't all existing groups in the list to select from when **editing or creating**a transition rule to restrict which groups can perform a transition within a Jira workflow


Answers:
author: John Funk
body: Hi Patricia,

You have to be a member of the group to be able to see and select the group, even if you are an admin. Could that be the reason?


Tags: cloud

jira-cloud
Atlassian VS Code Extension - unable to log in, JavaScript error
Asked by Adam Baxter:

VS Code version 1.90.2, extension versions 3.0.9 and 3.0.10

Upon clicking the "Sign into Jira button", I get a black screen.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333142iA1E061F61A31298E/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333141iAA0528D205D4CB37/image-size/large?v=v2&px=999 "image.png")

Opening up the VS Code Developer tools, I see

```
mui.e844955e.js:1 Uncaught Error: Material-UI: 
The color provided to augmentColor(color) is invalid. 
The color object needs to have a `main` property or a `500` property. 
at _ (mui.e844955e.js:1:187300) 
at x (mui.e844955e.js:1:188146) 
at t.a (mui.e844955e.js:1:192011) 
at I (mui.e844955e.js:1:204986) 
at mui.e844955e.js:1:208190 at 
qi (mui.e844955e.js:1:114503) at 
hu (mui.e844955e.js:1:160909) at 
sl (mui.e844955e.js:1:153442) at 
ul (mui.e844955e.js:1:153367) at 
Zu (mui.e844955e.js:1:150376)
```


Answers:
author: Bo Zhao
body: Hi [@Adam Baxter](/t5/user/viewprofilepage/user-id/5534681)

Were you trying to build your own UI for Jira login? The error pretty much says the problem

```
The color provided to augmentColor(color) is invalid. 
The color object needs to have a `main` property or a `500` property. 
```

Every colour in your palette must have a main property, you may be missing one or more, may I know how you define your palette in your code?

comments: author: Adam Baxter
body: No, this is **Atlassian's** code in their **own** Visual Studio Code extension.

I do not work for Atlassian.


Tags: cloud

jira-cloud