youngmon/atlassian-qna huggingface dataset:
Key board shortcuts - will NOT turn off
Asked by Richard Koch:

I am trying to turn off the childish emojis in confluence (one for the kids, not enterprises)...   

I have updated my settings (Profile\>Settings\>Keyboard shortcuts\>uncheck "enableshortcuts"

Despite this (i) turns into an :info: icon...  

What am I missing here... ruins my documentation.. help appreciated. Thanks


Answers:
author: Nikola Perisic
body: Hello [@Richard Koch](/t5/user/viewprofilepage/user-id/4257312) ,

Emojis are part of the Confluence by default, and they cannot be turned off at all.

BR,

Nikola

comments: author: Richard Koch
body: Hi Nikola.

Damn.. thanks for the feedback. That really really sux. When the feature is a bug.   

Cheers

Richard


author: Nikola Perisic
body: No problem, can you mark the previous answer as accepted? I would really appreciate it, thanks!

BR,

Nikola


author: Richard Koch
body: Done. thanks


Tags: cloud

confluence-cloud
After Updateing 8.7.1 to 8:7:2 : java.io.IOException: The specified network name is no longer avail
Asked by Tim Sch?der:

Hi there,

after updaten Confluence 8.71 to 8.72 running on a windows server the tomcat quits with the error

<br />

SEVERE \[https-jsse-nio2-8443-exec-2\] org.apache.tomcat.util.net.Nio2Endpoint$Nio2Acceptor.failed Socket accept failed  
java.io.IOException: The specified network name is no longer available  
at java.base/sun.nio.ch.Iocp.translateErrorToIOException(Unknown Source)  
at java.base/sun.nio.ch.Iocp$EventHandlerTask.run(Unknown Source)  
at java.base/java.lang.Thread.run(Unknown Source)  

I checked and double checked... ther is no difference between th installation and config of 8.71 to 8.72.   
Confluence does not even start to write the confluence.log ...  

Any suggestions?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Tim Sch?der](/t5/user/viewprofilepage/user-id/5158105) ,

please check if the port (8090 by deafult) is available and it is not busy.

Fabio

comments: author: Tim Wisian
body: Oh, that's long ago... I do not even know how I fixed it :-)


author: Tim Wisian
body: To be more precise : that's not an issue anymore.


Tags: confluence-server

server
Confluence databases (few feature) - what is max number of rows?
Asked by Tomasz Frankiewicz:

Today I tried new beta feature called Databases in Confluence. I consider using is for bigger data set - what is the max number of rows it can store in one table?


Answers:
author: Linh Pham_Ricksoft_Inc
body: Hi [@Tomasz Frankiewicz](/t5/user/viewprofilepage/user-id/4686869)

As of now, I believe there's no limit to entries (rows) in Confluence databases. I found this document for your reference: <https://intercom.help/confluencedatabases/en/articles/7336603-what-is-a-database>

comments: author: Maja Vallin
body: Hi,

Link from Linh is not accurate anymore, but Confluence has it's own documentation now. I found this under **Add entries and values** in [this documentation](https://support.atlassian.com/confluence-cloud/docs/get-started-with-confluence-databases/) from Atlassian when I looked for answers for the same question:

*"A database's fields or entries are not limited, but be aware that large databases can take longer to load and quickly become very complex."*

All well, Maja


Tags: cloud

confluence-cloud
Request for Cloud based Atlassian conflucence support team contact
Asked by RaghuRam:

Hi,

We are using Cloud based Confluence <https://confluence.airspan.com/> and require support for the same. Could you please share point of contact as well as support mail id?

Thanks \& Best Regards,

Raghu Ram


Answers:
author: Nikola Perisic
body: Welcome to the community [@RaghuRam](/t5/user/viewprofilepage/user-id/5409500) !

You can raise a support ticket with this link: <https://support.atlassian.com/contact/#/>

If this answer has helped you, please mark it as accepted, thanks!

BR,

Nikola


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

That is not an Atlassian Cloud system, it is a server your organisation is running somewhere (as you say cloud, probably on a cloud provider like AWS or Azure)

You should get one of your billing or technical contacts (it's pretty standard to name your admins as technical contacts) to raise a support request at <https://support.atlassian.com/contact/#/>


Tags: cloud

confluence-cloud
How to verify Confluence data after replicating in another instance
Asked by TN Raju:

Hi ,

We replicated the Confluence data in another instance. How to verify the data to ensure that all spaces, pages, restrictions, and attachments are in place?

We need to check manually, or are there any testing tools or other tools available for verification?

Thanks


Answers:
author: BHUSHAN PATIL
body: Hi [@TN Raju](/t5/user/viewprofilepage/user-id/5004309) ,

Verify **System Information**of both instance, follow the steps below to compare the source and target instances:

1. Go to **Administration** \> **General Configuration**.
2. From the sidebar, select **System Information**.
3. Search for '**Confluence Usage**.

Regards,  
Bhushan


Tags: confluence-server

data-center

server
Hi All, I was using my company provided email for my Atlassian account.
Asked by Rajiv Tiwari:

Hi All,

I was using my company provided email for my Atlassian account ,my access to my company got terminated as my job is no more at company.

Is it possible to retrieve my account in another way?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

If the account is "managed", it belongs to the company, not you. You will not be able to retrieve it - accounts can only be moved to different domains that have been verified by them.

If it is an individual account, then you will need to change the email address on it. The only way you can do that is to log into it and edit it, which means you need to get them to let you back in, and read the emails that a change of address will send verification emails to (the existing email address and the new one you want to move it to)

In both cases, using your company email address for it means it belongs to them, not you, You will need to work with them to take ownership.


author: Max Foerster - K15t
body: Hey [@Rajiv Tiwari](/t5/user/viewprofilepage/user-id/5409375)

What do you need to be retrieved from that account? I think the answer heavily depends on it. There are ways. I, for example, went through a (painful) community profile, status, and points transfer two years ago from one Atlassian ID to another.

Best, Max


Tags: cloud

confluence-cloud
view existing payment details
Asked by David Farrington:

I need to change/edit payment details but cannot see from the billing console the existing payment details. My user has Org Admin status just cant view existing payment details or add new. Is there another level i have to add to my user rights?


Answers:
author: Jack Brickey
body: Hi [@David Farrington](/t5/user/viewprofilepage/user-id/5536279) , welcome to the community.

Can you share exactly what you are seeing via a sweet shot? You should be able to click on the cog in the upper right corner and then select billing. Can you share what you see in that scenario?

comments: author: David Farrington
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333501i2169269E615BF187/image-size/large?v=v2&px=999 "image.png")

but if I click on 'manage' a subscription I still don't see the existing payment details which i need to amend which were originally set up by a colleague who has now left the business.

i only see the following:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333502i4EDCD0F9B2F35ABE/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
After reindexing Jira, duplicate issues are being created.
Asked by deepashree_r:

After reindexing Jira, duplicate issues are being created. Team has to spend lot of effort to analyse these issues and taking action on them.

Team is creating the issues manually, they are not using API's or automation for Jira creation.

we are using Jira server, version 8.22.2

How can we resolve this problem?


Answers:
author: Dave Mathijs
body: Hi [@deepashree_r](/t5/user/viewprofilepage/user-id/5030714) welcome to the Atlassian Community!

I found this KB article: [New issues created in Jira when re-index is performed](https://confluence.atlassian.com/jirakb/new-issues-created-in-jira-when-re-index-is-performed-1251412676.html)

I don't know whether it applies to your situation, but I hope it helps to explain.

comments: author: deepashree_r
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,

Thanks for your response.


author: Fadoua
body: [@deepashree_r](/t5/user/viewprofilepage/user-id/5030714)

Did you try to bounce or restart the Jira instance?

Best,

Fadoua

comments: author: deepashree_r
body: Hi [@Fadoua](/t5/user/viewprofilepage/user-id/655791) ,

we haven't restarted the Jira after reindexing.


author: Fadoua
body: [@deepashree_r](/t5/user/viewprofilepage/user-id/5030714) please try it then let us know how it goes.


Tags: data-center

jira-data-center
After moving story to Epic i am unable to query subtasks under the new Epic
Asked by moshe george:

Hello,

Receintly i moved a Story (JIRA-1234) to an Epic. The story had around 53 Tasks under it. After i moved this to an Epic, when i do a query like

**parent in ('JIRA-1234')** it is not giving me any result.


Answers:
author: Dick
body: Hi Moshe,

It's all in the order of things:

* To avoid orphaning your 53 sub-tasks, move them in bulk and change their issue type to task.
* Then move story Jira-1234 and change the issue type to epic.
* Then move the 53 tasks to your epic by filling the epic link field of these issues

If you're afraid of loosing the 53 issues within the rest of your issues in the same project, label them first and use the label value to re-find them in the last bulk move action


author: John Funk
body: Hi Moshe - Welcome to the Atlassian Community!

Stories cannot have Tasks under them. Do you mean Sub-tasks?

comments: author: John Funk
body: You will need to query for the Sub-tasks if so, then do a Bulk change to move them to Stories. Then you can update the Parent field to your new Epic.


Tags: cloud

jira-cloud
I want to get json data from my jira project which has a jql selection included
Asked by Jayasimha Narasimha:

https://\<Domain\>/rest/api/2/search?jql=project=

I want to get json data from my jira project which has a jql selection included.

How do i pass jql to the api. could you please point me to a sample json code to fetch response from this api using JQL


Answers:
author: Vikrant Yadav
body: Hi [@Jayasimha Narasimha](/t5/user/viewprofilepage/user-id/5536184) Welcome to Atlassian Community!

It would be like this : <https://abc.atlassian.net/rest/api/3/search?jql=project%20%3D%20>"Power%20Automate"%20AND%20issuetype%20%3D%20"Bug"

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get>

JQL query should be URL encoded.

Thanks

Vikrant Yadav


Tags: cloud

jira-cloud
Customfield not in Jira but orphaned in database
Asked by Heiko:

Hello,

an export of "Configuration Manager for Jira" throw errors, because customfields did not exist anymore.

*- Unable to find Jira object of type 'Custom field' with identifier 'customfield_10600'* *- Unable to find Jira object of type 'Custom field' with identifier 'customfield_10506'*

But in table "customfield" I can find this fields

![customfield.jpg](/t5/image/serverpage/image-id/333479i68D3B74A40C1A424/image-size/large?v=v2&px=999 "customfield.jpg")

In Jira I can find 153 custom fields, in database there are 155 customfields listed.

So, how can I delete this hidden customfields completely?

Thanks!  
Heiko


Answers:
author: Fadoua
body: [@Heiko](/t5/user/viewprofilepage/user-id/3363649)

Did you run an indexing after deleting the fields?

Best,

Fadoua

comments: author: Heiko
body: Yes, more than often a full-index ;-)


author: Fadoua
body: Did you try [@Heiko](/t5/user/viewprofilepage/user-id/3363649) to run some JQLs to make sure that the fields are gone?I do see that you have 153 in your Jira Instance but you see 155 in the DB


author: Heiko
body: Yes, I can't find the fields with JQL.![customfields_search.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333728i47CDDE684C8EB2F2/image-size/large?v=v2&px=999 "customfields_search.jpg")

I can list the 153 customfields

![customfields.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333726iC4BA016AA5214634/image-size/large?v=v2&px=999 "customfields.jpg")

And in database

![customfields_db.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333727iD64F4F2987180A47/image-size/large?v=v2&px=999 "customfields_db.jpg")

So in Jira the fields seems to be hidden.


author: Fadoua
body: [@Heiko](/t5/user/viewprofilepage/user-id/3363649)

May be you will need to re-create the fields. Make them visible then run the custom fields optimizer to make sure which screens are using the 2 fields, run queries against the DB before you decide to delete them from the UI

Best,

Fadoua


author: Heiko
body: This does not work, because Jira set up a new field with a new ID.

And the type "ru.mail.jira.plugins.todolist:todo-list-custom-field" is not available in Jira? Maybe it is a very old field in our instance and created with a app which is not present anymore?

I want to delete the ophaned data of the two missing fields manually. Where are the data stored to this fields?

1. table customfield  
2. table customfieldoption  
3. customfieldvalue  
4. ???

Best regards  
Heiko


author: Michel KATZ
body: Hello,

Same issue for old custom fields type 'es.excentia.jira.plugins.jira-issue-picker-custom-field-type-plugin:issue-cf'.

(Jira datacenter)

I see them in the DB, but not in Jira admin.

Same question, how to remove those ophaned data without risk ? (via API or in DB)

Br,

Michel


author: Heiko
body: Hi Michel,

I removed the field in DB directly. Otherwise I could not remove the field.

Don't forget to create a backup before! ;-)

Best regards  
Heiko


Tags: data-center

jira-data-center

jira-server

server
Jira Work Management for Software Development?
Asked by Vitaliy Pisarev:

Hello,

I know there is a lot of material on it online, including the post by [Atlassian](https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw). However, I am looking at JWM and I see a board view and a list view, calendars etc.  

We are a relatively small company choosing our SDLC tool, blogs claim that JWM is not meant for Software Development work but it is not entirely clear what I wont be able to do in JWM.   

I think it is managing *sprints* but I wanted to confirm with the community.  
What missing other features may dissuade me from using JWM for SDLC?  


Answers:
author: John Funk
body: Hi Vitaliy - Welcome to the Atlassian Community!

So, Jira Work Management and Jira Software have been merged into just Jira. Now those projects types are called Business and software. They are making the List view a part of the Software projects already. And Calendar is coming. So I would encourage you to use Jira Software for software development projects and you will get the additional functionality as it is added.

comments: author: YY Brother
body: Thanks John. I agree with you.

Just to add to that Backlog, Sprint, Release, Components, Codes \& Deployment are features JWM doesn't have currently. If you need to use one of them, please switch to JSW. Otherwise, just keep on with JWM.

Thanks,

YY?


author: Mark Taylor
body: Hey [@John Funk](/t5/user/viewprofilepage/user-id/5415940) is there a beta to get on this do you know? I'm just in the process of setting up JWM with our teams and be keen to try it out and do it once

comments: author: John Funk
body: Hey Mark - Why wouldn't you just use a Jira Software project? I am not aware of any beta right now.

Also, if you go to Project Settings for the JWM project, you should see Development Tools on the left hand menu that you can select and connect.


Tags: cloud

jira-cloud
Create Variable Function Unavailability
Asked by Gor Greyan:

Hi, Dear Colleagues.  

We are using the Jira Data Center with 2 instances, Jira Service Management and Jira Software.  
In the Jira Service Management, we have the Create Variable function in the automation, but in the Jira Software, it is missing.  
Could you please inform me why?


Answers:
author: Trudy Claspill
body: Hello [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)

What version of each product are you using? Create Variable did not become available in Jira Software Data Center until version 9.2.


Tags: data-center

jira-data-center

variable
Story under Epic SQL
Asked by Ronja_Binder:

Hello,

I would write an SQL Code for a table to make an x in a colume if a certain story is under the epic. Is there a code for it?

Thanks!


Answers:
author: Vronik
body: Hi

Look ak this

<https://community.atlassian.com/t5/Jira-questions/JQL-to-show-all-issues-and-subtasks-in-an-epic/qaq-p/1432325>


Tags: data-center

jira-data-center

sql
How do I create a Group so I can then set up a Closed Dashboard?
Asked by MichaelBurnett:

I'd like to create a Dashboard that can only be viewed by certain members of our project team. It looks like to do this I need to create a Group but I cannot see how I do or request this.


Answers:
author: John Funk
body: Hi Michael - Welcome to the Atlassian Community!

You will need to have Org Admin or User Access Admin permissions.

Go to Settings (gear icon in upper right) \> User Management

Then click on Groups on the left side.


Tags: cloud

jira-cloud
How to import sub-task in csv to existing parents in jira?
Asked by Sabina Napierala:

Hi,   
How to import new sub-task in CSV to existing parents in jira? I want to match tasks(parents) that already exists in jira with sub-task (childs) which are new. What fields do I need to fill in in csv to make such a connection?


Answers:
author: John Funk
body: Hi Sabina - Welcome to the Atlassian Community!

Just add a column to your CSV for Parent. Then put the issue key of the existing Parent into that column for the sub-task. For example, ABC-123

Summary Parent

Sub-task 1 ABC-123

Sub-task 2 ABC-123

Sub-task 3 ABC-123

comments: author: John Funk
body: You are welcome


author: Sabina Napierala
body: Hi,  
Thanks for the answer.


Tags: cloud

csv

import

jira-cloud
trying to reopen a closed sprint but getting this message Reopen sprint Reopening the sprint is not
Asked by SEARLEY, Carole:

trying to reopen a closed sprint but getting this message Reopen sprint Reopening the sprint is not possible because there are no issues in this sprint.


Answers:
author: Dani?l
body: Did all issues formerly part of the 'completed' sprint have been assigned to a new future sprint? This scenario gives the system message as mentioned by you at my side:

*Reopening the sprint is not possible because there are no issues in this sprint.*  
***2** issues are part of another active sprint, and cannot be moved back.*  
Deleting the future sprint value from those issues will make it possible to reopen the sprint  
Als have a look at this article <https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/>

comments: author: SEARLEY, Carole
body: Thank you. It won't allow me to. I.T are looking into it. But thank you so much for responding, most appreciated


Tags: cloud

jira-cloud
I am not able to generate my access token with the valid credentials of OAuth
Asked by AppFlow:

Hi, Anyone please help me with the generating access token issue. I have my valid client ID and Client Secret and I am generating the access token to hit the Jira API's. I am facing below error.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333465i6BB4DBA5279542A5/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Have you already tried the steps given in : <https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/> ?


Tags: cloud

jira-cloud
How to add customer field in Email Notification?
Asked by Abhishek Mendke:

Hi All,

Problem: I want to add custom fields to the Email Notification Title.

There are multiple articles for it but i could not find a easy way to find out if i am using the correct varaible name or the correct syntax.

![Case#07-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/333463i93557C2CFF1947DD/image-size/large?v=v2&px=999 "Case#07-04.png")


Answers:
author: Jovin
body: Hey [@Abhishek Mendke](/t5/user/viewprofilepage/user-id/5503109)

I just tested this in my JSM Instance and I can confirm you can add any custom field you like to the subject header. Your syntax looks good ( ${issue.CF} ). Can you tell me what your custom field is called in the Custom Fields view? It must match the field name exactly or you can use the custom field identifier. e.g.

${issue.My Custom Field}

or ${issue.customfield_10440}

To get the number you can click on edit for your custom field and see the id number in the URL, it should always start with 10xxx (E.g. 10100, 10058 etc.)


author: John Funk
body: Hi Abhishek,

The smart value syntax would be: {{issue.iM1Priority}} where that value is the EXACT name of the field (case matters).


Tags: cloud

jira-service-management

jira-service-management-cloud
How to throw alert messages to users in Jira cloud ?
Asked by Priya ThirumalaiKrishnamoorth:

Hi,

I want to alert users when a field is filled with incorrect format/information. I know that we can use workflow validators to do this. What i want to know is do we have any app (behaviors) that can throw error message upon any change to the specified field. I do not want to wait for workflow state change to happen to throw validation for the field.


Answers:
author: John Funk
body: Hi Priya - Welcome to the Atlassian Community!

I would say that you should try the Behaviours app - it's the only one that I know might be able to do that.

comments: author: Priya ThirumalaiKrishnamoorth
body: Hi John, Thanks for your response

Yes, i was thinking on the same lines to use behaviors. But i was not able to find the right syntax to throw error message/alert the user? Any help is greatly appreciated.


author: John Funk
body: Sorry, I don't use that app. Reach out to their support to see if they can provide that.


Tags: cloud

jira-cloud
Board list
Asked by CHAE WON YANG:

I can see the attached image in the issue list configuration shown on the jira board. Is there a way to make it not visible?


Answers:
author: YY Brother
body: Hi [@CHAE WON YANG](/t5/user/viewprofilepage/user-id/5536004)

Welcome to our Community.

What kind of project type are you using? Please provide a screenshot here.

Thanks,

YY?


Tags: cloud

jira-cloud
How i can enable access only to selective users for Jira Plugin
Asked by Shaikh Abdul Rehman:

How i can enable access only to selective users for Jira Plugin ?  
Please guide in this.


Answers:
author: Dick
body: Some plugins have the possibility of restricting their usage by assigned role in a project.

Configuration of such restriction should be located in the administration - applications menu. These are grouped per plugin.

comments: author: Shaikh Abdul Rehman
body: Note able to get the option.


author: Dick
body: A good way to deal with this would be contacting the company that built the plug-in and make a suggestion to incorporate this feature. They might put it on their backlog.


Tags: cloud

jira-cloud