youngmon/atlassian-qna huggingface dataset:
Search cannot show exact content
Asked by Yan Jet:

Hi,

We use Confluence server 7.13.0. Recently, Search cannot show correct content periodly. After rebuild "Content Indexing" in confluence administration, the search will return normal. However after some days, the search will be failed again, you have to redo "Content Indexing" rebuilding periodly.

Can anyone help what is wrong for the system, and how to recover it?

Thank you!


Answers:
author: Rodrigo
body: Hello [@Yan Jet](/t5/user/viewprofilepage/user-id/5321999),

Have your team also tried a [reindex from scratch](https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html)? Perhaps this could help.

Best,   
Rodrigo

comments: author: Yan Jet
body: Hello [@Rodrigo](/t5/user/viewprofilepage/user-id/4988097) ,

Thanks for your suggestion.

I just tried however it looks the issue still there.

It's strange the search content will show normally only in one week before Tuesday, however after Tuesday all search will return 0 results, we have to manually rebuild "Content Indexing" every Tuesday to show the correct results.


author: Rodrigo
body: Hello [@Yan Jet](/t5/user/viewprofilepage/user-id/5321999)

Thanks for the update, and sorry to hear that the issue keeps happening again. Here the last steps to test I can recommend is to trigger the error and then generate a Support Zip to check the logs and see if there is an error that could share more insights on this issue.

* To do so, go to \> **General Configuration** \> **Troubleshooting and support tools** \> **Create support zip**.

Other than that, I would suggest contacting Atlassian to review this situation (especially before the EOL for server).

<https://support.atlassian.com/contact>

Hope some of this can be of assistance.

All the best  
Rodrigo


Tags: confluence-server

server
How do I add a user to a confluence space?
Asked by Vanessa P:

Hi   

How do I add a new user to our space?


Answers:
author: Trudy Claspill
body: Hello [@Vanessa P](/t5/user/viewprofilepage/user-id/5384230)

Welcome to the Atlassian community.

Does the user already have access to your Confluence instance, and just needs access to another Space? Or does the user need to be granted access to you Confluence instance also?

If the user already has access to your Confluence instance and just needs access to an additional Space, an Administrator of that Space can add the user to the space through the Space Settings \> Permissions page.

If the user does not yet have access to your Confluence instance at all, they will need to be invited to access your instance through <https://admin.atlassian.com>. Only Administrators can do that. More information on that process can be found here:

<https://support.atlassian.com/user-management/docs/invite-a-user/>


author: TC Wang
body: Hi [@Vanessa P](/t5/user/viewprofilepage/user-id/5384230) welcome to the community!  

One solution is to use the space permissions in Confluence. Just note that you may need administrator permissions to use the solution. For more detailed info, you can refer to the following resources:  

\* <https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/>  
\* <https://confluence.atlassian.com/doc/add-and-invite-users-138313.html>  

<br />

Hope the above helps!

comments: author: Vanessa P
body: Thanks I am trying to give John and Garrett access to our space.   

I have confirmed John has an account and added him but he can't access the pages.   

![MicrosoftTeams-image (34).png](https://community.atlassian.com/t5/image/serverpage/image-id/296511i0B51F9A4D9DACA91/image-size/large?v=v2&px=999 "MicrosoftTeams-image (34).png")


author: TC Wang
body: Hi! Did you know what John saw on his screen when accessing the page? If the problem persists, you can also contact Atlassian Support [here](https://support.atlassian.com/contact/).


Tags: cloud

confluence-cloud
problem to edit the text highlighted by an inline comment
Asked by Andres Parraguez:

Hi,

I am trying to change the text highlighted by an inline comment, but if I edit the original text, including the letter n, Confluence sends me to the next inline comment. Also, If I edit the original text by adding the letter p, I will be sent to the previous inline comment.

With this type of shortcut funaitonality (n or p) we are not able to edit the orinigla text properly.

Waiting for your comments. Thanks.


Answers:
author: Rebekka Heilmann _viadee_
body: Interesting. I cannot replicate that behaviour in my test instance (also Cloud free plan). When I'm in edit mode, n and p do nothing. Not even, when I click on one of the Inline-Comments (and therefore move the cursor away from the text).

Are you in Edit mode, while that happens?


Tags: cloud

confluence-cloud
Unable to load jira's objects in calendar
Asked by flagiris:

![WX20231212-094643@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/296292i37A22AE89F2C1FC2/image-size/large?v=v2&px=999 "WX20231212-094643@2x.png")![WX20231212-094822@2x.png](https://community.atlassian.com/t5/image/serverpage/image-id/296294i29098208B819C337/image-size/large?v=v2&px=999 "WX20231212-094822@2x.png")

Since yesterday, none of jira's events are accessible


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@flagiris](/t5/user/viewprofilepage/user-id/5384203) and welcome,

for the future, please check the <https://status.atlassian.com/> in order to check if there are active incidents on cloud instances.

Fabio


Tags: cloud

confluence-cloud
How to SAVE to output file the Search Results Listing in Confluence?
Asked by Leona Jackie Sexton:

Created advanced search in Confluence. Search results is over several pages. Is there a way to output the search results listing to a File that I can save on my local machine, such as a word document, pdf document or a text file?


Answers:
author: Barbara Szczesniak
body: [@Leona Jackie Sexton](/t5/user/viewprofilepage/user-id/5384164) Welcome to the Atlassian Community!

I would think you could:

1. load all of the results on the page
2. copy all the results
3. paste into a Word file or One Note

If you want to get an updated search results later, I suppose you could copy and save the link to the search results page.


author: Jason Chen
body: Can I ask a question? Under what circumstances did you do this?

comments: author: Leona Jackie Sexton
body: I am not sure I understand your question. I needed to do a search in confluence looking for specific pages that were updated in a particular timeframe with key words. The results were as expected but it would be most helpful if I could export the results to a file I can store on my local computer for quick easy reference. Is there a way to export or save the results in a local file?


Tags: confluence-cloud

server
Server v8.5.4 Get User Details macro
Asked by Rodney Hughes:

Hi

There is probably a release note somewhere ... but has the \<\<Get User Details\>\> macro still available in v 8.5.4 ... or what is the equivalent?

It seems to have broken in our recent upgrade v7.11.2 to v 8.5.4. Instead of showing the email address, it just shows for every User: $email

We used it in v7.11.2 to display a Users current email address as recorded in the system.

We don't want the full User Profile macro ... we just need to show the User's email address in a table of Users


Answers:
author: Rodney Hughes
body: Ignore all that ... turns out it was a private macro produced by our System Host !!


Tags: confluence-server

server
Confluence PDF export formatting question
Asked by Jerry Yen:

Hello,

I'm currently working on using Confluence pages for CAB agendas. The page will contain multiple tables where the change data is presented.

After the CAB meeting, the confluence page is copied via "view source" and pasted to MS outlook email to CAB attendee's, and the Confluence page is then exported to PDF for the auditing group (they require PDF).

I'm running into an issue where the confluence table "fixed width" option is not working as expected. Let's say I have a table column called "Scheduled Start Time" and the data should look like this:

2023-12-17  
23:00:00

It would look fine on the Confluence page and the "view source" copy to email, but when I export to PDF it would look like this:

2023-12-17 23:  
00:00

The auditors do not like this and want it fixed. If I play around with the column header/label I could fix the formatting for PDF export, but then the "view source" copy would be off.

Is there some way to better control the table column width/format for PDF export? Please note that I'm running server version of Confluence and not Cloud version.


Answers:
author: Rodrigo
body: Hello [@Jerry Yen](/t5/user/viewprofilepage/user-id/5343400),

Hmmm, here you could attempt different page size options to address this situation. Below are a links to the existing customizations, as well as recommendations when exporting pages with Tables

* [Customize Exports to PDF](https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html)
* [Wide tables are cut off in PDF exports in Confluence](https://confluence.atlassian.com/confkb/wide-tables-are-cut-off-in-pdf-exports-in-confluence-954240963.html)

Hope some of this helps!

Best  
Rodrigo

comments: author: Rodrigo
body: And allow me to add, if you constantly work with PDF exports, reviewing third-party in the marketplace could simplify the process.

* [Atlassian Marketplace - PDF exporters](https://marketplace.atlassian.com/search?hosting=dataCenter&product=confluence&query=pdf%20exporter)

One example is Scroll PDF, which can save export templates and saves some time.


author: Jerry Yen
body: Thank you for your assistance. It's just frustrating trying to format for PDF export. I've even tried inserting a fixed width bar image into the column header, but when exported to PDF the column and image width is not maintained.


Tags: server
PDF Exports not Working
Asked by Madson Lima Pinto:

Any confluence page when Exporting to PDF is not working. It freezes.

![image.png](/t5/image/serverpage/image-id/296244i26F4BA02D0605CE3/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Dan Breyen
body: Hi [@Madson Lima Pinto](/t5/user/viewprofilepage/user-id/5279460) welcome to the community. I'm able to Export PDFs on my Confluence page, and I checked the [Atlassian Status Page](https://status.atlassian.com/) and there aren't any reported issues.

Does this happen for all of your users? Have you tried a different browser or different PC? Does it still happen that way? Just exploring a bunch of troubleshooting options, have you tried rebooting your PC?

Is there anything consistent about the pages you're trying to export? If you create a new page with just a few words on it, does that export?

I don't see any existing Jira tickets (jira.atlassian.com) open for reported issues.

I see you have the free license, otherwise I'd suggest if you went through all those steps to contact support. Maybe some others have some more things to try.

comments: author: Madson Lima Pinto
body: Thank's Dan.  

Looks like wiping out those cookies and browser data did the trick.


author: Timothy Morrow
body: That does not work for us; Confluence Cloud PDF export still exports the Info, Warning, Note panels, but not their content.


Tags: cloud

confluence-cloud
User is not able to get the list of users when he mentions @
Asked by aravind1516:

Hello Team

When a user mentions @ in any confluence pages he is not able to get any suggestions of names. Tried reindexing of the confluence but it didn't work. Can you please suggest any methods or work around for this.

Thanks

Aravind


Answers:
author: Shawn Doyle - ReleaseTEAM
body: It's probably a permissions issue. Verify that user has the same groups as users that can browse the users. It's likely as simple as missing the browse users permission.

<https://confluence.atlassian.com/jirakb/unable-to-browse-for-users-and-groups-120521888.html>


Tags: confluence-server

server
I am working on storman API. Create Customer, Ger Customer Call returning nothing with 200 status
Asked by subhan402:

I am working on storman API. Create Customer, Ger Customer Call returning nothing with 200 status code


Answers:
author: David Bakkers
body: I am working on a birdhouse. Sawing wood, sanding wood creating lots of sawdust all over the floor


Tags: cloud

confluence-cloud
Can Confluence AI search or advanced search be used by customer in the customer portal?
Asked by Fahad Akhtar:

Hi,

With the addition of Confluence AI I want to know for sure if customer will not have access to this search feature in the customer portal. Will the customer have access to Confluence AI in the portal? If so would they only be able to use it for pages and spaces for which they have access to?

Thanks,  
Fahad


Answers:
author: Amanda Barber
body: That's a great question! I don't see that as a feature mentioned on the documentation found here: <https://support.atlassian.com/organization-administration/docs/atlassian-intelligence-features-in-jira-service-management/>

I'm setting up my JSM Portal in the coming weeks and would love to see if Atlassian Intelligence is available to customers.


Tags: cloud

confluence-cloud
Highlighting table row in confluence cloud when hover on it.
Asked by Jamshaid:

Is there any way I could highlight a table row only when a mouse is hovered on it in Confluence Cloud? [This is the table for reference.](https://www.atlassian.com/software/jira/pricing#:~:text=Compare%20features-,Features,-FEATURE)

When I insert a new table in confluence cloud table, it does not give an option to highlight the row on hovering on it.


Answers:
author: Rebekka Heilmann _viadee_
body: Do you want it highlighted while hovering over it or do you want the option to appear for permanently highlighting it?

comments: author: Rebekka Heilmann _viadee_
body: Option 1 isn't possible (and I don't know of any plugins that would give you that functionality). Option 2 is only available for the first row/column in the table context menu.


Tags: cloud

confluence-cloud
I am having Administrator access for the project, but can not access the issues
Asked by Amar Gupta:

I am having Administrator access for the project, 'Security Product Family' in my organization, but can not access the issues and facing error 'you don't have access to this issue'

Kindly Help


Answers:
author: Hugo Navia
body: Hi Amar,

Where you able to solve this issue?

Please let me know.

Kind regards,

Hugo.

<https://www.servicerocket.com/>


author: Hugo Navia
body: Hi Amar,

Check the "Browse project" project permission.

Go to:

1. Project settings
2. Permissions
3. Check the browse project permissions

It should be one of the first permissions. There you should be able to see the role that can view the issues. Then, just go to Users and Roles and grant yourself the required role.

Please let me know if this solves your issue.

Kind regards,

Hugo.


Tags: cloud

jira-cloud
Hi, I have stopped receiving JIRA notifications in email.
Asked by Uzair Ur Rahman:

Hi, I have stopped receiving JIRA notifications in email.


Answers:
author: Andy Heinzer
body: Hi [@Uzair Ur Rahman](/t5/user/viewprofilepage/user-id/5527458)

I found there was a suppression in our system of your account. I have cleared this from our side. You should now be able to receive notifications from our Cloud services again.

Regards,

Andy

comments: author: Uzair Ur Rahman
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) . Perfect. I am now receiving email notifications.   

Thank you.


author: Trudy Claspill
body: Hello [@Uzair Ur Rahman](/t5/user/viewprofilepage/user-id/5527458)

Welcome to the Atlassian community.

Have you checked your personal Notification settings to confirm that you have not disabled email notifications?

Have you checked your junk/spam email folders to see if the notifications have gone there?

Have you checked with your Jira Administrator to confirm Jira is configured to send notifications to you and that events have occurred that would generate those notifications?

comments: author: Uzair Ur Rahman
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Thank you for the welcome.   

<br />

Yes, I have checked my personal notifications and they are active.

Yes, I have checked my spam/junk as well and not receiving ticket update notifications.   

I am receiving the Atlassian Community emails but not the one's specific to my project.   

Also, I am on the free version of Jira.   

I was receiving notifications before but have not been receiving them for some time now.   

Please help me to recover this. I am losing important notifications.   

Thanks.


author: Uzair Ur Rahman
body: Can anybody reply?


author: Trudy Claspill
body: I have tagged your post to bring it to the attention of the Atlassian team.


author: Uzair Ur Rahman
body: Well, thank you for that [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . I appreciate the help.


Tags: cloud

jira-cloud
Force user to enter a comment on workflow transition
Asked by Martyn Hughes-Dowdle:

When moving an issue from one state to another, I would like to force the user to add a comment to the issue and then allow the transition. How can I do this please? I have already tried the Add Required Field validator.


Answers:
author: Duc Thang TRAN
body: Hello [@Martyn Hughes-Dowdle](/t5/user/viewprofilepage/user-id/5527682)

You can take a look the same request : <https://community.atlassian.com/t5/Jira-questions/How-do-I-put-comment-mandatory-when-transition-an-issue-to-a/qaq-p/2632733>

To summarize you need to

1. create a screen with a comment field
2. add this screen to the transition
3. and make the comment mandatory using a Required Field validator.


author: Stephen_Lugton
body: [@Martyn Hughes-Dowdle](/t5/user/viewprofilepage/user-id/5527682) you can do this by creating a screen and then associating that screen to the transition


Tags: cloud

jira-service-management

jira-service-management-cloud
How to find all Zephyr test cases linked to a Jira ticket key via Rest API
Asked by M Bleyer:

Given I have a Jira ticket key (e.g. "PROJECTNAME-1234"), how can I find all Zephyr test case items that are linked to this ticket, e.g. via traceability tab in Zephyr plugin, by using a Rest API call?

What I am currently using is

```
/rest/tests/1.0/testrun/search?fields=id,key,name,folderId&query=testRun.projectId+IN+(12345)+AND+testRun.folderTreeId+IN+(654321)+AND+testRun.keyName+LIKE+"FINDME"+ORDER+BY+testRun.name+ASC&maxResults=40&startAt=0&archived=false

```

but there is no parameter option for the Jira ticket key (if any) that is linked - does such a parameter exist?


Answers:
author: M Bleyer
body: I reverse engineered it, essentially it can be done with

```
/rest/tests/1.0/testrun/search?fields=id%2Ckey%2Cname%2CfolderId%2CiterationId%2CprojectVersionId%2CenvironmentId%2CenvironmentIds%2CtestCaseCount%2CissueCount%2CcustomFieldValues%2CcreatedOn%2CissueId&query=testRun.projectId%20IN%20%2812345%29%20AND%20testRun.folderTreeId%20IN%20%28123454%29%20ORDER%20BY%20testRun.createdOn%20DESC&startAt=0&maxResults=40&archived=false
```


author: Gip
body: Hi [@M Bleyer](/t5/user/viewprofilepage/user-id/1106154) - Which Zephyr product (Squad, Scale or Enterprise) are you using with your Jira DC? And is this a Cloud or Server instance?

comments: author: M Bleyer
body: Jira server v9.12.8  
Zephyr Scale


Tags: data-center

jira-data-center

zephyr
where can I see the JIRA Version I am using?
Asked by Anitha Lakshmanan:

I want the Version of JIRA that I am using.

Can you provide navigation to the "Application Links" screen which you have referred to in your answer. I am unable to reach the screen


Answers:
author: Jovin
body: Hey [@Anitha Lakshmanan](/t5/user/viewprofilepage/user-id/5527665)

If you are using Jira Cloud then you are using the "only" version available - production. Certain features get rolled out in batches as they're developed/released, but there are no direct "versions" for you to choose from in Cloud.


author: Dan Breyen
body: Hi [@Anitha Lakshmanan](/t5/user/viewprofilepage/user-id/5527665) welcome to the community. I could be wrong, but it's my understanding that the version information isn't really accessible in the GUI as it's frequently updated as a Cloud application. I did find this [community article](https://confluence.atlassian.com/jirakb/how-to-check-your-jira-cloud-version-1272283464.html) that uses the API to get some information regarding build, etc.

Hope that helps.


Tags: cloud

jira-cloud
Jira Work Tableros
Asked by Noeli Fusco:

Hola! quisiera saber si a alguien m?s le sucedi?. Se cre? una incidencia en Jira work una vez trabajada la misma se cerr? y luego de unos d?as la dej? de ver en la visualizaci?n de tablero y de resumen, pero s? la veo en la visualizaci?n de lista, cronograma y calendario, Alguien sabe por qu? se da esto y si hay forma de seguir viendo las incidencias cerradas en el tablero? Porque Work es limitado en cuanto a las configuraciones del tablero.

Muchas gracias

Hello! I would like to know if it happened to anyone else. An issue was created in Jira work once it was worked on, it was closed and after a few days I stopped seeing it in the dashboard and summary view, but I do see it in the list, schedule and calendar view, does anyone know why this happens and if there is a way to continue seeing the closed issues on the board? Because Work is limited in terms of dashboard configurations. Thanks a lot


Answers:
author: Trudy Claspill
body: Hola [@Noeli Fusco](/t5/user/viewprofilepage/user-id/4803761) ,

?Puede confirmar el tipo de proyecto donde ocurri? esto? Puede encontrar esa informaci?n en la p?gina Ver todos los proyectos en el men? Proyectos.

Si el proyecto es de tipo empresarial (o de gesti?n del trabajo), esos proyectos ocultar?n autom?ticamente los problemas "terminados" de la pantalla del tablero cuando se hayan completado durante 2 semanas o m?s. Esto est? codificado y no es configurable. Hay una solicitud de cambio al respecto aqu?:

<https://jira.atlassian.com/browse/JWMCLOUD-19>

---

Hello,

Can you confirm the Type of the project where this occurred? You can find that information on the View All Projects page under the Projects menu.

If the project is a Business (or Work Management) type of project, those projects will automatically hide "done" issues from the board display when they have been done for 2 weeks or longer. This is hard coded and not configurable. There is a change request about it here:

<https://jira.atlassian.com/browse/JWMCLOUD-19>

comments: author: Noeli Fusco
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) It is definitely a project  
Business run by the team, ok, so that's what I assumed.

Thank you so much for your answer!


Tags: cloud

jira-cloud

jirawork