Admin credentials not working when updating license after upgrade
Asked by Bron:

Hi Guys,

I have just upgraded from 2.10 to 3.1 but I am receiving an error when I try and login, here are the steps:

1. I upgraded

2. I started tomcat and confluence

3. I logged in to myatlassian to get my new upgraded license

4. I then returned to localhost:8080 and entered the license and admin username/password

5. Here I am getting an error for my admin credentials saying they arent valid/

Has anyone seen/heard of this before. All help is much appreciated, this is a production system so VERY IMPORTANT to get it sorted ASAP.

Here are the atlassian.log:

2014-03-08 23:21:47,843 INFO \[main\] \[com.atlassian.confluence.lifecycle\] \<init\> Loading Coherence cache manager

2014-03-08 23:21:54,011 INFO \[main\] \[springframework.web.context.ContextLoader\] initWebApplicationContext Root WebApplicationContext: initialization completed in 9419 ms

2014-03-08 23:21:54,255 WARN \[main\] \[atlassian.confluence.upgrade.AbstractUpgradeManager\] upgrade Thank you for upgrading Confluence. The license format for this new version has changed. In order to complete your upgrade and continue using Confluence, \<strong\>you will need to upgrade your current Confluence license\</strong\>. This upgrade does not incur any additional costs and does not change Confluence's functionality in any way. \<p\>You can upgrade your license \<a href="http://my.atlassian.com"\>here\</a\> or for step-by-step instructions please refer to our \<a href="http://confluence.atlassian.com/display/DOC/Confluence+3.0.2+Upgrade+Notes#Confluence3.0.2UpgradeNotes-licenseupgrade"\>documentation\</a\>.\</p\>\<p\>If you cannot upgrade your existing Confluence license, please \<a href="http://www.atlassian.com/ex/GenerateLicense.jspa?product=Confluence\&version=3.1\&build=1722\&sid=A0ZF-2S9S-L37P-4OJ7\&ref=prod"\>generate a temporary evaluation license\</a\>. This will allow you to proceed with the upgrade and give you time to generate a compatible license.\</p\>\<p\>Once you have an upgraded license (or a temporary one), please enter it on this \<a href="$CONTEXT/fixonly/fixlicense.action"\>page\</a\> and \<b\>restart\</b\>.\</p\>

2014-03-08 23:21:55,133 INFO \[main\] \[com.atlassian.confluence.lifecycle\] init Confluence is ready to serve

2014-03-08 23:22:38,952 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/fixlicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:22:55,434 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:25:31,108 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:27:03,892 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:29:19,345 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:29:21,312 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:29:28,961 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:29:43,306 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:29:52,524 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:30:45,860 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString not valid \[ \]

-- referer: <http://10.33.221.37:8080/fixonly/fixlicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:30:58,613 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:31:21,834 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:31:46,372 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString not valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/ \]. License is version 1.

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:42:25,381 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString not valid \[ pmNruGnLEmATfsCGQudKlgBKqnxaotVbausBsMhMfSBbbT

mi2K9oAv2kl\<krNvoKL\<MayH2KavC\>5scOcWKJJLOwWGD7

nnsvpqPqNmRqqOrpQusRnmoPponopONqTwVuSTsttoqNmO

xNurUUnputtntommmmmUUnputtntommmmmUUKbirpUUnmm

mmyo \]. License is version 1.

-- referer: <http://10.33.221.37:8080/fixonly/fixlicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:43:16,569 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:44:41,122 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString not valid \[ NONNNVkiMnetRbHxGHScesxkMotmGRhCXWgvPoqOCEQasF

mi2KjSBewUtjxQCXKRfQcb2o2KPFmK3Ojs66yTPVlksg0I

MMTsqmqpPpnPOqNQRsvRnRnqqRQMoRQRWuVuUVtStMnpqo

SmurUUnputtntommmmmUUnputtntommmmmUUKbirpUUnmm

mmyo

\]. License is version 1.

-- referer: <http://10.33.221.37:8080/fixonly/fixlicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:45:20,524 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABPQ0ODAoPeNpVkF1PwjAUhu/7K5p4XTK2gUDSxGVbDHEDwxCj8eZYDtik60jbofx7OwYRL87NO

e/H095V4GgJhgYTGoazOJ6NJjSt1jQMhjHJ0AojD042mqeN3qkWtcCPGU2bukYjJChaoTmiIalB6

HQZOOSdmQURC6bE2xwIt4AaeaI10FfQeyJ82MCv5RG5My1eZXkJUnHwusG31z04VK0diKYm+RFUe

27gO1AW+4hCCtQW16cDnhvSZVnmq3SeFET1pw0a25lC4qO1Qw3+BfnPQZrTH+owZGHcJy7a+hPNc

pf6Yodm0WzRevPS7EFL2wOsOypS5Qvuh43uo3EUk/4f5hlPkqeCTd+CMRttVhuWhY/v5MLpr8U8u

zH9q3yxnpWz4VV9Q9lqJWvpcEueWyO+wOIVPrrA/wJKsJePMC0CFCuHMy+xmJlqbA/cNdGFfdoZv

BChAhUAi1KLXgagh4V3nrxBxtkUIPPxQ3w=X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:49:40,026 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABPQ0ODAoPeNpVkF1PwjAUhu/7K5p4XTK2gUDSxGVbDHEDwxCj8eZYDtik60jbofx7OwYRL87NO

e/H095V4GgJhgYTGoazOJ6NJjSt1jQMhjHJ0AojD042mqeN3qkWtcCPGU2bukYjJChaoTmiIalB6

HQZOOSdmQURC6bE2xwIt4AaeaI10FfQeyJ82MCv5RG5My1eZXkJUnHwusG31z04VK0diKYm+RFUe

27gO1AW+4hCCtQW16cDnhvSZVnmq3SeFET1pw0a25lC4qO1Qw3+BfnPQZrTH+owZGHcJy7a+hPNc

pf6Yodm0WzRevPS7EFL2wOsOypS5Qvuh43uo3EUk/4f5hlPkqeCTd+CMRttVhuWhY/v5MLpr8U8u

zH9q3yxnpWz4VV9Q9lqJWvpcEueWyO+wOIVPrrA/wJKsJePMC0CFCuHMy+xmJlqbA/cNdGFfdoZv

BChAhUAi1KLXgagh4V3nrxBxtkUIPPxQ3w=X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:54:42,154 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense

2014-03-08 23:55:00,098 WARN \[http-8080-1\] \[confluence.admin.actions.AbstractUpdateLicenseAction\] validate licenseString valid \[ AAABOw0ODAoPeNpVkF1PwjAUhu/7K5p4XVK2KULSRLLNBLMN4lAT482xHLBJ15G2Q/n3dgwiXpybc

96Pp72pwdMSLOX3NIpmnM8STtN6TSM+TkiGTlq196o1Im3NVndoJH7MaNo2DVqpQNMa7QEtSS1Cr

8vAo+jNjMeMT0mweZC+ggbF3Bigb2B2RIawUVirAwpvO7zI8hKUFhB0o++ge/CoOzeSbUPyA+ju1

CC2oB0OEYWSaByuj3s8NaTLssyf08W8IHo4vaJ1vSkiIdp4NBBekP/slT3+oY4jFiVDYtU1n2iX2

zQUe7RVu0EXzEu7A6PcALDuqUidVyIMu53Ed3FChn9YZGLO3x9ZVE9rVsSTFUuWTxNy5gzXYpFdm

f5VvrjAKtj4or6i7IxWjfK4IavOyi9weIGPz/C/GoiXTzAuAhUAiP9hTmcGh+IN+7P7Xp/Ck35sz

7ECFQCSqSR10bdIlkDPMoY1MF0/b1f3QQ==X02fr \]

-- referer: <http://10.33.221.37:8080/fixonly/dofixupdatelicense.action>\| url: /fixonly/dofixupdatelicense.action \| userName: anonymous \| action: dofixupdatelicense


Answers:
author: jing_hwa_cheok
body: Hi Bron,

Frankly, it is quite strange that you lost your admin credential after the license update.

Easist way to resolve this is to follow the instruction here <https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights>to recover your administrator access.

<br />

<br />

Hope this helps!

Regards,  
Jing Hwa

comments: author: Bron
body: Thanks Jing.Before the upgrade the license that was in the old confluence had exceeded its support. Would this cause any issues? Should I have added the renewed license first?Another thing is the server ID when I go to my local host is different to the server ID in my confluence-cfg.xml file.And last thing is I can see the admin user in the database but it is telling me my credentials are wrong when I login.


author: jing_hwa_cheok
body: > . Before the upgrade the license that was in the old confluence had exceeded its support. Would this cause any issues? Should I have added the renewed license first?

<br />

First of all, if your license has expired and are not compatible with the Confluence version that you're upgrading to, the upgrade will fail. Therefore, you will need to fix that first [](https://confluence.atlassian.com/display/CONFKB/Upgrade+fails+due+to+expired+license.)<https://confluence.atlassian.com/display/CONFKB/Upgrade+fails+due+to+expired+license>.

> Another thing is the server ID when I go to my local host is different to the server ID in my confluence-cfg.xml file.

Mismatch server ID should not have major impact on your Confluence. If you are concern about it, you can follow this guide [](https://confluence.atlassian.com/display/CONFKB/How+to+Change+the+Server+ID+of+Confluence)<https://confluence.atlassian.com/display/CONFKB/How+to+Change+the+Server+ID+of+Confluence>to change it.

> And last thing is I can see the admin user in the database but it is telling me my credentials are wrong when I login.

Do you mean the database credential in confluence.cfg.xml? Where exactly did you try to log in using those credential? As you know the credential is for your Confluence database and irrelevant to the Confluence application web site login credential.

<br />

<br />


author: Bron
body: Just managed to fix it. I went back, added the license that was renewed then I upgraded and updated the license.

I had to restore the admin rights by changing the password, I was able to login and license was updated.

The only issue im having now is I cant access confluence through my url but I am working on it now and hopefully I will figure it out soon.


author: jing_hwa_cheok
body: You can login to your Confluence but cant access Confluence throught your URL? That's strange, do you mind to elaborate more on this? I will try to help you if I can understand your issue.


author: Bron
body: It was an issue with the load balancer, Thanks so much for your help.


Tags: anonymous

confluence-administration

credential

licence

login

upgrade