youngmon/atlassian-qna huggingface dataset:
we are unable to pull the image from ecr to bamboo agent
Asked by Pradeep 99:

we are unable to pull the image from ecr to bamboo agent, getting `filesystem layer verification failed for digest sha256:30952ee6d8c6ae4cefd403e72719aafd687`

Could you please help on this issue?


Answers:
author: Eduardo Alvarenga
body: Hello [@Pradeep 99](/t5/user/viewprofilepage/user-id/5021949)

Welcome to **Atlassian Community!**

Unfortunately, the provided error description is not enough for us to understand your whole scenario.

Please try pulling the image from the docker command line using ***docker pull image-name:\<tag\>*** as the same user running the Bamboo Agent and compare the results. If pulling it from the cmd works, then you might have to provide us with the full build logs so we can figure out what's going on.

Cheers,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**

comments: author: Pradeep 99
body: Hi [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) - please find the build log for above issue

docker pull 0xxxxxxxxxxx.dkr.ecr.us-east-1.amazonaws.com/1xxxx_\<reponame\>i:oct-2022-v1  
oct-2022-v1: Pulling from 1xxxx_xxxxxxx  
ce9f8b09b1e1: Already exists  
c142d9c03fc3: Already exists  
a622f68aae49: Already exists  
9c9fb7d6e1a1: Already exists  
f584c5836f4b: Already exists  
dea59718ee5c: Already exists  
9738c5a1de7b: Already exists  
25dcbcffc5cc: Already exists  
a21fa9fecf78: Already exists  
af80e9d9dfc8: Already exists  
237637f9de0f: Already exists  
1936b6bf2a69: Already exists  
a28fb4a30d68: Already exists  
f9c364980a97: Already exists  
4e3246417417: Already exists  
4c2f41a3de21: Pull complete  
aa80120ac538: Pull complete  
7a032477df7b: Pull complete  
e467c7aa2a30: Pull complete  
49a41487c31b: Pull complete  
523f57558433: Pull complete  
998092d8b2aa: Verifying Checksum  
81f908b1afbd: Verifying Checksum  
65500c73c075: Download complete  
2adb91ffcd97: Download complete  
f6e651583563: Download complete  
f5e0d0319cef: Verifying Checksum  
5be653bde7de: Verifying Checksum  
a9cfc8c6045e: Download complete  
eddaa7610e97: Download complete  
6a1075cd65ab: Download complete  
6a5efb9a58f9: Download complete  
359667f54895: Download complete  
ba8747f23264: Download complete  
e7ac6d5308e2: Download complete  
3337e5aea209: Download complete  
6645ce453c45: Download complete  
filesystem layer verification failed for digest sha256:5be653bde7de49dde252fa206a3868ca0fc9e84924b535cf043d8599fee7175d


author: Eduardo Alvarenga
body: Hello [@Pradeep 99](/t5/user/viewprofilepage/user-id/5021949),

The provided error is beyond Bamboo's scope and you will have to check internally why you can't pull that image. I'd recommend checking your ECR logs, proxy settings, disk space and other operating system properties.

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**


author: Pradeep 99
body: Thank you [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410)
Upgrade Bamboo 6.10 to 9.0
Asked by Jens Peter Troelsen:

After upgrade Bamboo wont start:

You cannot access Bamboo at present. Look at the table below to identify the reasons:

|        Time         | Level |   Type    |                                                                                               Description                                                                                                | Exception |
|---------------------|-------|-----------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------|
| 2022-08-29 13:10:10 | fatal | bootstrap | Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at [https://support.atlassian.com](https://support.atlassian.com/) |

The server was running fine, with our valid Bamboo starter licens, but after the upgrade it wont start.


Answers:
author: Robert Wen_ReleaseTEAM_
body: This tells me that you don't have Bamboo under active maintenance.

comments: author: Jens Peter Troelsen
body: Thank you for the answer, but our Bamboo starter licens is valid to the year 2023, so it is under active maintenance.


author: Robert Wen_ReleaseTEAM_
body: I found this Knowledgeable article: <https://confluence.atlassian.com/bamkb/unable-to-run-pre-bootstrap-upgrade-tasks-as-your-support-period-has-ended-762874747.html>

You may have an active license, but is it in your bamboo.cfg.xml?

See if this is it.


author: Jens Peter Troelsen
body: Thank you, I copyed the same key in again, and then it worked ... must have changed som formatting.


Tags: server
I need help with the Bamboo Yaml Spec
Asked by Jeffrey Cabierte:

I need help with the Bamboo Yaml Spec as it is getting an error message. I need walk thru on how to configure this correctly. I am willing to pay. This is very urgent please.


Answers:
author: Eduardo Alvarenga
body: Hello [@Jeffrey Cabierte](/t5/user/viewprofilepage/user-id/4385894)

If you have an active Bamboo license, you can open a support ticket and the Atlassian Team will be happy to assist you.

* <https://support.atlassian.com/contact>

Alternatively, you can expose your problem with Bamboo YAML Specs with more details here, so then the Community members can have more understanding of your issue and possibly assist you with a solution.

Sincerely,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**

comments: author: Jeffrey Cabierte
body: [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) any chance we can do it remotely for you to validate this for me? Yes we have a license for Bamboo.
Bamboo permission denied error on cloning submodule via ssh
Asked by Jyoti Khera:

Hi Guys,

Can anyone help to find out the solution for cloning submodules in Bamboo as I am getting error :

Submodules cloning over ssh giving permission denied and not using the ssh key of main repo.

23-Aug-2022 06:54:27 Repository not found  
23-Aug-2022 06:54:27 The requested repository does not exist, or you do not have permission to access it.  
23-Aug-2022 06:54:27 fatal: Could not read from remote repository.  
23-Aug-2022 06:54:27 Please make sure you have the correct access rights  
23-Aug-2022 06:54:27 and the repository exists.


Answers:
author: Eduardo Alvarenga
body: Hello [@Jyoti Khera](/t5/user/viewprofilepage/user-id/5014226), Welcome to **Atlassian Community**!

The best way to deal with submodules is [upgrading Bamboo](https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html) to at least 8.1.1 (we recommend 8.1.9 or 8.2.5 due to recent CVE) as documented on this bug:

* [\[BAM-11369\] If I want to use git submodules then I shouldn't have to upload and configure SSH keys on each Bamboo Agent](https://jira.atlassian.com/browse/BAM-11369)

You can find some alternative strategies in the following KB articles too:

* [Checkout of Git repository with submodules failed in Bamboo](https://confluence.atlassian.com/bamkb/checkout-of-git-repository-with-submodules-failed-in-bamboo-586056672.html)
* [Plan build fails in Bamboo Server/ DC with "Repository not found" error in build logs when plan checks out a Bitbucket Server or Cloud repository that contains git submodules](https://confluence.atlassian.com/bamkb/bitbucket-server-and-cloud-repositories-with-git-submodules-1026524045.html)

Sincerely,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**

comments: author: Jyoti Khera
body: Hi [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) ,

We have upgraded the Bamboo to 8.2.5 .

Could you please guide to next step. How to clone submodule and avoid "permission denied" error during fetch over ssh.

Thanks

Jyoti Khera


author: Eduardo Alvarenga
body: Hello [@Jyoti Khera](/t5/user/viewprofilepage/user-id/5014226)

You need to select "**Use submodules** " under "**Advanced options** " on your Repository settings. That will also enable the "**SSH key applies to submodules**" option which you can leave on to use the same SSH key you are using on the main repository.

More information:

* [Bamboo - Git - Advanced options](https://confluence.atlassian.com/bamboo/git-289277007.html#Git-AdvancedOptions)

Cheers,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**


author: Bhagyalaxmi
body: Hello [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410)

This does not work for me. I am using Bamboo 9.2.

Thanks,

Bhagya


Tags: bitbucket
Local Agents in Bamboo 8 Data Center
Asked by Janet Coffey:

We just migrated from Bamboo server to Bamboo Data Center

The Instance Health Check is showing a warning about Local Agents. When I follow the "How can I resolve this?" link there are no instructions for resolving this issue.

We're running a single node and have both local and remote agents. We still need local agents for teams that don't have resources to set up their own agent. How can we do that?

Thanks


Answers:
author: Eduardo Alvarenga
body: Hello [@Janet Coffey](/t5/user/viewprofilepage/user-id/1600193), Welcome to **Atlassian Community**!

Local Agents have been deprecated on the Bamboo DC. Support for Local agents will be fully removed on a future release, for that reason we recommend you migrate your workloads to Remote or Elastic Agents.

The [provided link](https://confluence.atlassian.com/bamboo0802/bamboo-dc-local-agents-1103434241.html) contains information with choices you can make to get that sorted. You can also disable that particular Health check for now.

To start your journey with Remote and Elastic Agents please check the following pages:

* [Difference between Local agents and Remote Agents](https://confluence.atlassian.com/bamkb/difference-between-local-agents-and-remote-agents-457703602.html)
* [Bamboo remote agent installation guide](https://confluence.atlassian.com/bamboo/bamboo-remote-agent-installation-guide-289276832.html)
* [Getting started with Elastic Bamboo](https://confluence.atlassian.com/bamboo/getting-started-with-elastic-bamboo-289277126.html)

Cheers,

Eduardo Alvarenga  
Atlassian Support APAC

**--please don't forget to Accept the answer if the reply is helpful--**


Tags: server
Bitbucket Log rotation
Asked by Shafeequr Rehman Mohammed:

Hi team,

I have seen a KB related to log rotation in Bitbucket. In addition to the KB, can we also implement only size based policy (\<maxFileSize\>5GB\</maxFileSize\>) without time based policy attribute (\<maxHistory\>31\</maxHistory\>) for managing the log rotation?

something like this:-

    <triggeringPolicy class="ch.qos.logback.core.rolling.SizeBasedTriggeringPolicy">		<fileNamePattern>${log.dir}/atlassian-bitbucket-%d.%i.log</fileNamePattern>		<maxFileSize>25MB</maxFileSize></triggeringPolicy>


Answers:
author: Eduardo Alvarenga
body: Hello [@Shafeequr Rehman Mohammed](/t5/user/viewprofilepage/user-id/4834475)

This is the Bamboo forum, you will have to move this question to the Bitbucket group:

* <https://community.atlassian.com/t5/Products/ct-p/products>

Kind regards,

Eduardo Alvarenga  
Atlassian Support APAC
Upgrading from 7.0.4 to ?
Asked by Michael Segulja:

We are currently running on Bamboo version 7.0.4 and want to upgrade. Is it a good idea to go to the latest version, which I believe is 8.2? Or do we need to take a stepped approach?


Answers:
author: Robert Wen_ReleaseTEAM_
body: hello [@Michael Segulja](/t5/user/viewprofilepage/user-id/5011548) ! Welcome to the Atlassian Community!

According to the Upgrade Guide, you can upgrade directly to the latest (8.2) directly from 7.0.4.

Here's the Upgrade guide: <https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html>
How i can set Java version for agent if Default job - shell script.
Asked by Igor Komarov:

Hello! I use shell script for running sbt task on different environments but by default Bamboo agent uses Java8 instead Java11. How i should setUp JAVA_HOME variable or may be i have other way if we have both Java versions on Bamboo?


Answers:
author: Anonymous Coward
body: Simon says:

\` Please use the Command task instead of the Script task because it allows you to set the environment for the command you are executing as well as choose the command. See the details here: <https://confluence.atlassian.com/bamboo/custom-command-executable-289277045.html>

Obviously if you have more things being called in your current Script task like:

```
#!/bin/bash

<some native bash statements>
<the sbt call that needs Java 11>
<some more native bash statements>
```

then you can structure your Job tasks as follows:

1. Script task 1 containing the first bash statements,

2. Command task to call the sbt task with Java 11(set the Executable parameter to the absolute path of your Java 11 java binary, the Argument parameter to what you want the JVM to run,and the Environment variables to the ones you need)

3. Script task 2 containing the rest of the bash statements in the example above.

\`

I hope this helps. Simon out.
Error downloading 'SharpZipLib.1.1.0'
Asked by mona.joshi:

Hi,

I am getting error while deploying code.

Error downloading 'SharpZipLib.1.1.0' from '[https://proget.rxweb-tools.com/nuget/Default/package/SharpZipLib/1.1.0'.](https://proget.rxweb-tools.com/nuget/Default/package/SharpZipLib/1.1.0%27.)  
Response status code does not indicate success: 400 (Package Download Blocked).

Can you please help me to find the reason?

Thanks,

Mona Joshi


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

We can't really help you with this. Your Bamboo server or agent can't download from that site, which suggests a network error, but that could range from your Bamboo's server networking settings being wrong though to the provider of the download not serving any more.

You will need to go deeper into the error messages to find out where it is failing.
Combine two statuspage pages?
Asked by kimberly:

My company has two Statuspage pages and we are looking to combine. Is there an easy way to combine them?  

I know you can import and export subscribers.


Answers:
author: John M
body: Hi Kimberly,

Unfortunately, there is no way to combine 2 Statuspages. You would need to manually copy over the information from the other page.


Tags: cloud
Not getting Incident Created Messages Via SMS.
Asked by Joseph Tukuru:

*We are not getting Incident Created Messages Via SMS.*

*We only get notified of Resolved Incident.*

*Any Idea why?*


Answers:
author: Howard Nedd
body: Hi,

Have you checked your notification settings?

Regards,

Howard

comments: author: Joseph Tukuru
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) ,

Yes, SMS is ticked in notification settings. We do get the "Resolved Notifications" but not the initial notification when the incident was created.


author: Howard Nedd
body: Hi,

To enable it, you should add an SMS contact and a notification rule that notifies this contact on Settings \> Profile Settings. The SMS content includes the alert message and the short URL for the **alert**. SMS notifications sent by Opsgenie include a short URL that opens up the web browser and displays the alert details. Users can view alert details, and execute any default or custom action using the view that is displayed.

Please note that Opsgenie aggregates SMS notifications and will send SMS messages in at most 1 minute intervals. Events occurring in-between the intervals of 1 minute will be aggregated for the next SMS/Voice notification.


Tags: cloud
Accessibility concerns
Asked by wskinner:

The status indicators are not accessible they are color only, what if someone is red/green color blind? Can these be customized in anyway?


Answers:
author: Arumugam M
body: Hi [@wskinner](/t5/user/viewprofilepage/user-id/4957695) ,

Arumugam here, from Statuspage team. Happy to help!

Yes, you should be able to customize the colors on the page by going to ***Your page -\> Customize page and emails -\> Colors***and you can see the color pallet that we use and can be customized.

You can also customize the colors using custom CSS, more information can be found [here](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/).

I hope this helps.

Thanks,

Arumugam


Tags: cloud
Stop the long-running incident notifications for all users
Asked by Sarah Lyne:

Hello,

Is there the option to stop all the long-running incident notifications/long-running degraded component notifications for all users, rather than each user having to update their profile with this option?

Thanks,

Sarah


Answers:
author: Jesse Klein
body: Hi Sarah,

This is Jesse from the Statuspage support team. Thanks for the question around removing the long running incident/degraded component notifications to team members. Unfortunately, each member needs to choose whether they want to disable those notifications. The intent is meant to make sure that teams are aware of anything long running in case something is ever missed and we let individual team members decided whether they want to remove these notifications. Hopefully that helps answer the questions but if you need any clarification, please feel free to reach out. I hope you have a nice day!

Regards,  
Jesse

comments: author: Petar Stanojevic
body: [@Jesse Klein](/t5/user/viewprofilepage/user-id/3659201) how do you remove the notifications for that specific purpose?

Regards,

Petar


author: Jesse Klein
body: Hi Petar,

If you are within Statuspage and click on your avatar on the bottom left and go to profile, you can select to toggle these off. Here is an article with more information: <https://support.atlassian.com/statuspage/docs/update-personal-information-and-notifications/>

Hope that helps :)

Regards,  
Jesse


Tags: cloud
How long does it take to receive a response to support questions for statuspage?
Asked by CD:

We are trying to move our statuspage from private to public. We need assistance from Atlassian support. We can't seem to get a response. How long does it generally take to hear from Atlassian in regards to these types of issues? Has anyone moved their status page from private to public?


Answers:
author: CD
body: Hi Abraham, this change will need to be scheduled


author: Abraham Musalem
body: Hey CD,

Abraham here with Statuspage support. Thanks for reaching out. Page type changes reside with our billing team since it is a billing change. If you can share the ticket number with me, I can see if I can get it expedited. The page change itself is very quick.   

Cheers,   

- Abraham

comments: author: CD
body: Thank you so much Abraham! We need this expedited.

|-----------------------------------------------------------------|-----------------------------------------------------|-----------------------|----------------------|----|
| [CA-1800759](https://support.atlassian.com/requests/CA-1800759) | Purchasing and Licensing Request: General inquiries | Billing and Licensing | WE'RE WORKING ON IT! | JB |
| [CA-1768446](https://support.atlassian.com/requests/CA-1768446) | Purchasing and Licensing Request: General inquiries | Billing and Licensing | WE'RE WORKING ON IT! | JB |

and

<https://support.atlassian.com/requests/SPSP-26419>
Is it normal for SMS messages to not be sent to all subscribers?
Asked by samuel.deleon:

We have been receiving reports from our customers that they are not receiving all of our notifications. We have confirmed that they have selected the appropriate components within Statuspage and that they should have received said SMS.   

Are there any known issues that SMS messages will not reach the customer at all times?   
Is there an easy way to confirm who received and didn't receive our alerts?


Answers:
author: Mubeen Mohammed
body: Hello [@samuel.deleon](/t5/user/viewprofilepage/user-id/4751568)

This is Mubeen, I will be happy to help :)

There can be a number of reasons for SMS not being delivered to end-users. It depends on the network availability or any provider-specific issues. Currently, it is not possible to track the SMS delivery details to subscribers from your end.   

Also please note not all Incident events trigger SMS notifications, here is the documentation to help explain event triggers for notifications: <https://support.atlassian.com/statuspage/docs/notification-event-triggers/>  

We will be able to investigate if the expected SMS delivery is failed to any specific number If you want to be able to share more information about this case with phone number details you can go ahead and create a support ticket with us to do a deeper investigation via <https://support.atlassian.com/contact/>

Thank you  
Mohammed Mubeen


Tags: cloud

sms
I received email notification for invitation to be an atlassian agent ,
Asked by Adamu lawal:

I am asking what does that invitation translate to, because I find no any exclusive process or guide to contribute or point to delivery of the task invited for.

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You'll need to ask the person who invited you, or the administrators of the system you were invited to.


Tags: cloud
https://itsoftware.jira.com/wiki/spaces/ITS/pages/74842131/JANUS+Margin+Engine+API
Asked by Kanchan Kumar Sil:

I agm not able to view [https://itsoftware.jira.com/wiki/spaces/ITS/pages/74842131/JANUS+Margin+Engine+API](https://clicktime.symantec.com/3UdqsRHixEpET1N3TB42TRA6H2?u=https%3A%2F%2Fitsoftware.jira.com%2Fwiki%2Fspaces%2FITS%2Fpages%2F74842131%2FJANUS%2BMargin%2BEngine%2BAPI)

how to open this API.


Answers:
author: Robert
body: Hi [@Kanchan Kumar Sil](/t5/user/viewprofilepage/user-id/4946516)

Could you provide some more information on what you are looking to do with that URL? Does this tie back to Statuspage in any way?

comments: author: Kanchan Kumar Sil
body: Thanks for reply. I got the corresponding working URL.


author: Robert
body: [@Kanchan Kumar Sil](/t5/user/viewprofilepage/user-id/4946516) Great to hear!
java.lang.NoSuchMethodError: org.apache.lucene.search.BooleanQuery: method <init>()V not found
Asked by Abdul Wahid:

![Screenshot 2022-05-25 at 11.12.00.png](/t5/image/serverpage/image-id/198998i37C93828CF212247/image-size/large?v=v2&px=999 "Screenshot 2022-05-25 at 11.12.00.png")

We receive the above error but don't have a clue on how to diagnose or understand where the error comes from.

<br />

This only pops up when we're trying to view our boards.


Answers:
author: Abdul Wahid
body: Sorry! I posted this in wrong category!


author: Nic Brough -Adaptavist-
body: That suggests you've installed an app that is buggy or incompatible with the current version of statuspage. But I'm a bit confused because you shouldn't be able to install apps that are broken on statuspage.
Statuspage audience specific page Protection against brute force attack
Asked by Ilyas M:

It seems that the audience specific Statuspage has no brute force protection for the login of audience members. Is there a limit for failed logins or any captcha feature or something, that i can activate?


Answers:
author: Darryl Lee
body: Hi [@Ilyas M](/t5/user/viewprofilepage/user-id/4080039) ,

Do you mean any protection mechanism for limiting the attempts of failed logins?

Statuspage uses Google's [reCAPTCHA](https://www.google.com/recaptcha/intro/v3.html) for all self-serve subscriptions. But that is for the Subscribers -\> <https://support.atlassian.com/statuspage/docs/enable-subscribers/>

For further inquiry about the login attempt protections for Audience Specific Page, please reach out to [Statuspage Support](https://support.atlassian.com/statuspage/) and share with us the scenario and the expectation in detail to help you better.

Thank you.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


Tags: cloud