youngmon/atlassian-qna huggingface dataset:
Backup Restoring issue.
Asked by SUMMIT:

Hi Team,

We have confluence 6.12.1 on one of our development server. we are migrating the confluence to production server. Yesterday i have downloaded the latest confluence server from yoru site and installed it on production server. I have performed backup of existing confluence server (1.2GB) and got the xml.zip file, the same has been uploaded to new production server. While restoring it stuck at 3% and did not complete the restoration process. Now when i access the new confluence setup it shows "System Error". I tried restarting confluence but it is of now help. I need the following,

1. How do Irecover the new setup.

2. is there any better way to restore the xml file directly through shell.

Note: my current development setup is on windows and the new setup is on RHEL linux.

Regards,

Sriparna


Answers:
author: Diego
body: Hello there!

Well, this behaviour could have been caused by a few issues. So, we can start by retrying the process as a whole. So lets begin:
> 1. Restore your new installation to a point prior to the restore attempt
>    1. For that you could re-install the application or restore previously backed up folders and database.
>    2. The folders that should be restored are \<confluence-home\> and \<confluence-install\>
> 2. Upload the .XML file to your destination server
> 3. Place it under \<confluence-home\>/restore
> 4. Start Confluence
> 5. Go into Cog Icon \> General Configuration \> Backup \& Restore
> 6. Scroll down to Restore a backup from the Confluence Home Directory.
> 7. Select the file you just uploaded to the /restore folder
> 8. Wait for the process to finish

**Notes**

* Ideally, no one should be using Confluence during this restore
* Always backup \<confluence-home\>, \<confluence-install\> and database before performing a restore
* If you still use the internal database (H2), you should be able to get Confluence running after clearing the contents of \<confluence-home\> and starting the application again

Still, we do not have much information about what is actually happening to your instance. You may have a better idea of the current situation if you look into the logs under \<confluence-home\>/logs and check what happens the latest System start.

A system start log line should look like this:
> contextInitialized Starting Confluence 6.X.x

Looking forward to your reply!
Format Knowledge Base
Asked by Celeste Magson:

I have created a Knowledge Base and is set to the basic default. Are there any templates you can use to create tiles like below - any help would be greatly appreciated.![KB.PNG](/t5/image/serverpage/image-id/49638i4ADF2F8DDED32FDE/image-size/large?v=v2&px=999 "KB.PNG")


Answers:
author: Jimmy Van (GLiNTECH)
body: Hi Celeste, welcome to the community!

What platform of Confluence are you on - Server or Cloud?

Typically having tiles is achieved with an app/add-on, but there are some simple workarounds. Check out the 'Navigation Map' macro - that may be a quick start.
How to change the position of Code Block macro?
Asked by Vedant Kulkarni:

Hi There,

I want to switch the position of Code Block macro so that users will not able to see unused macros.

I want to replace it with either Files and images or Link. Is this possible to perform in Confluence server 6.13.2?

![code-macro.PNG](/t5/image/serverpage/image-id/49635iF559BF0953D3E299/image-size/large?v=v2&px=999 "code-macro.PNG")


Answers:
author: Bill Bailey
body: I can't find the reference now, but this has been a requested feature for years.

Theoretically, it is possible. For example, I have packaged user macros as plugins and have added them to the insert menu. But moving an existing macro there, would take some research and a lot of trial and error as the docs are not always clear.

Good luck!


author: Krisztian Kovacs
body: Hi [@Vedant Kulkarni](/t5/user/viewprofilepage/user-id/1146417)

do you mean you'd like to change the UI itself? I'm afraid Confluence is not that customisable.

Though, I might not understand what you want to do exactly.

comments: author: Vedant Kulkarni
body: Hi [@Krisztian Kovacs](/t5/user/viewprofilepage/user-id/1144675),

Thanks for the response.

Not exactly the UI but I would like to move/disable the unused macros such as Symbol, Date, Info, etc, you can see the screenshot. So that most use macros such as Code block will be shown on the list.

Right now users need to open Other Macros and then search for Code Block macros, that I don't want.

Is this possible?

Thanks,

Vedant


Tags: confluence-server

server
How to Create Groups
Asked by Simeon:

I could not find the gear symbol to create a group to control access to. Where is this found?


Answers:
author: Ollie Guan
body: Hi [@Simeon](/t5/user/viewprofilepage/user-id/2933158) ,

The space administrator does not have permission to edit groups, you can contact the system administrator to create it.

<https://confluence.atlassian.com/cloud/create-and-update-groups-744721627.html>
Extracting data from Confluence Questions (for Cloud)
Asked by Shawn Connelly:

Has anyone found a way to extract data from Confluence Cloud - Questions?  

We had made great progress building a better search engine, the Confluence's built-in search tool, by utilizing Elasticsearch but we can't include Confluence Questions into our search results.

Very disappointing that you once offered an Questions API in 2015, and have since deprecated it.  

I hope we didn't make a mistake in adopting Confluence Questions, but using a closed system, with a large and growing database, is extremely uncomfortable. :(  

<br />

From the Atlassian help page, regarding Confluence Questions:

**When will you make a REST API available?**   
There's no REST API for the Cloud version of Questions for Confluence. We'll update you if this changes.

**Can I export to/import from Questions for Confluence Server?**   
Right now there's no way to export to/import from Questions for Confluence Server. We're really hopeful we'll be able to support migration in future, but we unfortunately can't give any guarantees or timeframes at this point. If and when the situation changes, we'll let you know.

**Can I import questions from another Q\&A system?**   
We currently don't provide an import or export tool for Questions for Confluence Cloud.


Answers:
author: Diego
body: Hello there! Thanks for sharing here with the Community.

Shawn, as of today Questions for Confluence Cloud REST API is indeed deprecated. Currently, Confluence Questions do not support REST API. You can check more details here:

**[Cloud infrastructure changes](https://confluence.atlassian.com/questionscloud/blog/2017/05/cloud-infrastructure-changes)**

Some changes to Questions were applied to ensure the application would work with the Cloud platform.

As a last resort, you could grab the reply we get when accessing the Question page and work from there with the content received.

Thanks for reaching out Shawn.


Tags: cloud

confluence-cloud

export

questions-for-confluence
Anyone else noticed office excel macro disabled when disabling the widget connector macro?
Asked by Hugh Bathurst:

"Anyone else noticed office excel macro disabled when disabling the widget connector macro?"

We just disabled the widget connector macro, and WebDAV plugin, (due to a security warning recently received). We just noticed our office excel macros are not usable (we see "Unknown macro:viewxls" instead). Right now we're thinking we need to turn one or both of these back on (so not to interrupt our users) but better would be to find a way to only disable widget connector and WebDAV plugin so any thoughts welcome.


Answers:
author: Daniel Eads
body: Hey Hugh,

The Office macros have a hidden dependency on the WebDAV connector plugin. Disabling the WebDAV plugin will also disable the office macros (viewdoc, viewxls, viewppt, viewpdf). We **do not** recommend re-enabling the Office macros (without upgrading Confluence to a patched version) as this will also re-enable the WebDAV connector.

If you are unable to get a Confluence upgrade scheduled soon and need the previews working again, we do have instructions for [bulk-updating the Office macros to the new File Preview macro](https://confluence.atlassian.com/confkb/how-to-replace-old-view-file-macros-with-the-new-file-preview-macro-720419365.html) via a few SQL commands.

Cheers,  
Daniel \| Atlassian Support


Tags: atl-confsec

confluence-server

server
Is there a way for Admin to see another Admin's draft documents?
Asked by Dawnn Burrell:

I am an Admin and have documents in draft, but when another Admin trys to view the drafts they can't. Is it possible for Admins to see one another drafts? Also the Admin that has ownership is the one that can't view the drafts.


Answers:
author: Diego
body: Hello there!

Dawnn, it seems that another Confluence Admin needs to be able to see drafts created by yet another admin, is that correct?

If so, Confluence currently does not have this functionality. Users are limited to their own drafts.

This feature is currently tracked here:

**[CONFSERVER-35921 \| Administrators should be able to see and delete drafts from all users](https://jira.atlassian.com/browse/CONFSERVER-35921)**

However, could you clarify a bit of the part where you say:
> Also the Admin that has ownership is the one that can't view the drafts.

Do you mean:
> 1. The user who made the draft can not see the draft
> 2. The user who created the page can not see the draft from another user

Looking forward to your reply!

comments: author: Dawnn Burrell
body: Hi:

Yes, another Admin needs to see what another Admin has in their drafts.

Thank you for the link to the CONFSERVER-35921.

Within our company there are some employees that have ownership for different systems and/or what they developed, etc. In this case, the Admin who has ownership of our Team's Confluence pages can't see the other Admin (which is me) drafts.

I can see my drafts, however, there was a time when I couldn't see my drafts. I am the Admin who has created some of the pages and also I am the one that is editing the pages.

I hope this helps.

Thanks much.


author: Dawnn Burrell
body: Hi:

I'm checking to see if you or anyone has an answer regarding Admins being able to each others draft documents?

Thanks much.

Dawnn


author: Diego
body: Hey, hello there Dawnn!

Thanks for coming back to this thread. Unfortunately it got lost amidst all my notifications.

Currently, users can only see their own draft. The feature request linked above tries to tackle this current limitation of Confluence.

Let us know from you!
Help with Sharing
Asked by Helen Lee:

Hello. I just created an Atlassian site in the Confluence Cloud. how can i share it with specific people?

I went to a page in my space and clicked share. Then, I put in an email address.

It seems that folks who already have Atlassian enterprise account are getting an error when trying to my page.

Can you help?

The error is:

Did you use the wrong account?

Your email address:....

doesn't have access to xxx.atlassian.net.

contact your administrator.

So they contact me and I don't know what to do. I already put this same email in a share notification..


Answers:
author: Patrick Cleary
body: Just for clarification, is this a Space on your site, or an entirely new instance of Confluence? If they're not members of your instance of the software, you may have to enable anonymous permissions to invite people via email who aren't listed as users in your instance, perhaps?

comments: author: Helen Lee
body: Thank you for the response. In the end, I just went into User Management and added the 20 users 1:1 and that got me through. Thank you.
I can't find my draft requirements document.
Asked by Ron Lupone:

I can't find my draft requirements document. I created a draft while under may page, but all i see a


Answers:
author: Mike Rathwell
body: Try going to your profile icon in the upper right. Select the "Recently Worked On" selection. Should give you that list including the unpublished draft.

comments: author: Ron Lupone
body: Thanks! It's just odd that once you save/close your current doc, that there is no record of in on the screen... you he to go to another menu. :(


author: Mike Rathwell
body: Cool... I am glad that helped.. and I agree that it's not as intuitive as it might be. I'd prefer it (personally) if it showed up as a page in MY list like any page but not for anyone else until published.

If it worked for you, do please tick the answer accepted button...

Best,

mike
Confluence generating second Meeting Notes index
Asked by Kimberly Betty:

We have an established space with an existing meeting notes index and 30+ meeting note children, and for some reason, when using the button in the meeting notes index to create a new meeting notes page, Confluence generates a Meeting Notes (2) - a second/duplicate index page with the same overview at the bottom of the left nav, while placing the new meeting notes page in the correct place as a child of the original index.

This doesn't happen a 3rd time, but when we delete the Meeting Notes (2) index, it comes back upon creating another new meeting notes page from the "create from template" button on the original Meeting Notes index page. How can we stop this from occurring? Is it a bug/known issue? Or are we doing something wrong here.


Answers:
author: Kyle_Gillis
body: I am having the same issue as well. I haven't been able to find a topic about this so it would be great to hear from others who have solved this issue or found a workaround.


author: stefantinger
body: Same issue here. Did anybody find the reason why this happens?


Tags: cloud

confluence-cloud

meeting-notes
Can you change the order of the Confluence Templates in Jira?
Asked by Jenifer Kuntz:

On the Pages view in a Jira Software project it lists the available templates in the linked Confluence space. I want a specific template to appear on this page. I have promoted the template and that did not change the view in Jira. Is there a way to reorder the templates in this view?

Thanks!


Answers:
author: Matthias Gaiser _K15t_
body: Hi [@Jenifer Kuntz](/t5/user/viewprofilepage/user-id/1140450),

as far as I know, there is currently no way to do this.

There are two existing feature requests I've found:

* [Customize order of templates displayed in Confluence Create window](https://jira.atlassian.com/browse/CONFCLOUD-55843)
* [Provide additional ways to order templates](https://jira.atlassian.com/browse/CONFCLOUD-35572)

Cheers,  
Matthias.


Tags: cloud

confluence-cloud
Does SharePoint Online Connector connect to Confluence Server?
Asked by Jonathan Smith:

Hey community,

Is anyone utilizing the SharePoint **Online** Connector? If so, does anyone have a SharePoint 365 Online with Confluence **++Server++** setup or is it only cloud to cloud?

Bonus points if you can tell me some best practices on utilizing the connector.

Note: I have emailed the vendor as well, but the community can be a tad faster in responding.

Thanks,

Jonathan


Answers:
author: Jonathan Smith
body: Communardo Support responded:

... with the [SharePoint Online Connector](https://marketplace.atlassian.com/1218247) you can connect SharePoint Online in Office 365 or On-Premises with **Confluence Server**.


Tags: confluence-server

server
Anonymous access not working after update. Still prompting for login.
Asked by APC:

Everything was working fine on my Confluence instance. Anonymous users could access all appropriate pages. I recently updated to the latest 6.15.1 and after it started back up, it was prompting for a login on all pages other than the main page.

I followed all instructions on <https://confluence.atlassian.com/doc/setting-up-public-access-156.html> to double check and make sure anonymous access was enabled globally as well as on the space. I disabled and then re-enabled to make sure it wasn't just a caching issue, but all pages are still prompting for login.

Anyone have any ideas what might be going wrong?


Answers:
author: APC
body: Well, I'm not quite sure what happened, but after 24 hours, it just started working on it's own.

comments: author: Diego
body: Hey, thanks for updating the Community on this! I was just looking at your question but it seems to be solved.

Let us know if you remember anything else that might have been done that could have affected the outcome of this issue.

If you ever need assistance, come to the Community!


Tags: confluence-server

server
Error while attempting to download addon from Confluence Marketplace
Asked by Ony Mbuk:

I keep getting the error below while attempting to download cloud Addon from confluence Marketplace:

**"We ran into a little trouble. It might just** **be a hiccup. Try again in a bit."**

Please help!


Answers:
author: Diego
body: Hello there!

This error can mean that the plugin server is not reachable. You can try to check with the plugin vendor itself and verify if their servers are up and reachable.

Further, are you able to try and install other plugins than the one that shoots this error? If possible, could you try to download a plugin from another vendor and check if the issue persists?

Looking forward to your reply Ony!

comments: author: Ony Mbuk
body: Thanks for your reply Diego.

I tried downloading plugins from other vendors and I still get the same error message **"We ran into a little trouble. It might just** **be a hiccup. Try again in a bit."**


author: FPO
body: I'm having the same issue on our Cloud Confluence setup


author: Sander Langohr
body: Running into the same issue on our cloud Jira setup


author: Shahab Hassani
body: Running into the same issue on our cloud Jira setup


author: Irene Hernandez
body: Running into the same issue for several vendors, so it seems to be an Atlassian problem. Any solution?


Tags: cloud

confluence-cloud
Trello board macro doesn't show on Safari on MacOS
Asked by Joshua Robillos:

I've added the Confluence power-up in my Trello board, so I should be able to have access to the board from Confluence.

In Confluence, I've added the board link to a page. I've used the board macro, which should display the whole board in Confluence. I tried to view the page, but the macro shows "Board not found. This board may be private. You may be able to view it by ++logging in++."

The thing is, if I click "logging in" on Safari on MacOS (both latest versions), I get all these random popups for a bit, then they disappear and nothing has changed on the page. I still get the "Board not found." message.

However, I did a test viewing this page in Safari in a Private window, and surprisingly, it actually works. The board is visible after logging in. However, I don't want to have to use a Private window just to view the board.

Is there a way to make this work in a normal Safari tab?


Answers:
author: Diego
body: Hello there!

Joshua, reading your problem description this sounds like a cache problem in your browser, most likely login data. Since the feature works when using the incognito mode, which has no login data stored.

We can try to clear the browser completely and then check if the problem persists after.

**[Clear your browsing history in Safari on Mac](https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)**

Also, could you clarify a few things for us?
> 1. Does this work with another browser, such as Chrome or Firefox?
> 2. Has this worked at some point in Safari? (no incognito mode)
> 3. Is this affecting other users as well?

Looking forward to your reply!

comments: author: ma
body: Hey Diego,

just had the same problem. Clearing the browser history doesn't solve the issue.


author: Kristen Danes
body: Hello, Team. I have the same exact problem. I use my Trello Board exclusively for task managing so it would be great if you could offer a fix.


Tags: cloud

confluence-cloud

mac

macro

safari

trello
how can i show the current version of a page
Asked by Heering Ligthart:

the macro change-history is showing a list of versions in the past, but can i show the actual current version on a page?


Answers:
author: Tarun Sapra
body: Hello [@Heering Ligthart](/t5/user/viewprofilepage/user-id/737140)

Your requirement has been discussed before on the portal as well, creating a simple user macro should do the trick.

<https://community.atlassian.com/t5/Confluence-questions/Display-a-page-s-current-version/qaq-p/253833>

<https://community.atlassian.com/t5/Confluence-questions/Display-the-Confluence-Version-on-a-page/qaq-p/185763>

comments: author: Heering Ligthart
body: Hi Tarun, found them indeed in the related content and it works quick and fine.

Thanks!


Tags: confluence-server

server
If Page is Restricted, Show a Warning Macro
Asked by Christopher Wright:

Our Space will have pages that are visible to all users and pages that are restricted to members of a specific group.

What I want to do is automatically post a "Warning" at the top of every page that is set to "Restricted". The warning will simply tell viewers that this is a restricted page and should not be shared.

If the page is subsequently set to "Unrestricted", the Warning should not display.


Answers:
author: Jonathan Smith
body: Here is a suggestion which utilizes the out of the box solution.

Create a new template called restricted pages which includes the warning box in your desired location.

Have users click the ... by create at the top of the page, and choose the restricted pages template.

You could always utilize buttons as well for creating restricted and unrestricted pages.

On the parent page or home page, add 2 {include from template} buttons.

* Button 1 can point to 'Restricted Pages' template.
* Button 2 can point to the normal how-to-articles template.

- Jonathan

comments: author: Christopher Wright
body: Hi Jonathan,

Thanks for your response.

This is actually what we are currently doing, but it is open to human error (selecting the wrong template or forgetting to use it and creating a blank page).

I was hoping for some automated way (either add-on or some other customisation) that removes the possibility of human error. I.e. Whenever a page is set to restricted it is done automatically.

This way, it is not relying on users to select the correct template.

Equally if we then decide that the page in question is no longer restricted, simply removing the restriction will remove the warning message as well.

Thanks

Chris


author: Jonathan Smith
body: Hi Chris,

I don't know of an add-on which will update the page if permissions are changed, however I would suggest having an approver review the content before it gets published.

* At this point, you would have to know this is going to be a restricted page.

Check out [Comala workflows](https://marketplace.atlassian.com/apps/142/comala-workflows?hosting=datacenter&tab=overview) for an approval workflow setup. There is also a[Comala publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=server&tab=overview) tool you can check out as well.

If you are still looking for an automated action when pages are restricted, I would suggest moving this suggestion to the marketplace. In the marketplace, other vendors can see your question and possibly build out a solution.

- Jonathan


Tags: confluence-server

server