Time Tracking feature has changed
Asked by Juan Pais:

The Time tracking field used to work comparing Original Estimate against time entries (timelogs). Today we've found it only says "Time remaining" and we've to manually update that, we can't input the worked hours but do a manual difference between worked hours and the original estimate.  
It's useless as it is right now, any reason why is working that way?


Answers:
author: Marc - Devoteam
body: Hi [@Juan Pais](/t5/user/viewprofilepage/user-id/5266700)

Please make sure the Time Tracking and Original estimates are on the context fields.

The field still relate to each other, see below

![Screenshot 2023-12-06 at 18.03.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/295614iBB6FCD1ABE714820/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 at 18.03.07.png")

comments: author: Juan Pais
body: I've both fields, and it worked as your screenshot until yesterday; now I'm seeing this time remaining thing (kinda useless) in all my projects/tasks without changing anything in the task fields configuration.  

Still able to load time on timelogs (activity section in the task) but that won't affect the time remaining.  
![jiratime.png](https://community.atlassian.com/t5/image/serverpage/image-id/295624iB58972F175BBA2D0/image-size/large?v=v2&px=999 "jiratime.png")


author: Marc - Devoteam
body: Hi [@Juan Pais](/t5/user/viewprofilepage/user-id/5266700)

Seems like changes have been made on the project. This would relate to the permissions scheme or the role you have pon the project.

Are you still able to log time on an issue on the project?


author: Juan Pais
body: Yup, still able to log using timelogs and the timespent is getting registered, I can see it exporting the issues, but the time remaining isn't updating and as you can see, isn't working as in your example (it worked that way until a couple of days ago).   

Not sure about permissions but I'll check with the IT guy, he shouldn't be changing anything.  

![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/295790iCBD76C7C96BA8529/image-size/large?v=v2&px=999 "jira2.png")![jira3.png](https://community.atlassian.com/t5/image/serverpage/image-id/295791iE86C0A3E98921883/image-size/large?v=v2&px=999 "jira3.png")


author: Marc - Devoteam
body: Hi [@Juan Pais](/t5/user/viewprofilepage/user-id/5266700)

What marketplace app are you using for time tracking, as timelogs section is not an ootb option within Jira

I expect this is from an app is this app still licensed?


author: Juan Pais
body: It'm almost sure it's Jiras custom time tracking tool

![jira4.png](https://community.atlassian.com/t5/image/serverpage/image-id/295811i5B3FA2AF18DDAFF3/image-size/large?v=v2&px=999 "jira4.png")


author: Marc - Devoteam
body: Jia has no custom time tracking, the one you are pointing at is time tracking field.

Time logged by Jira default ootb Time Tracking shows as follows

![Screenshot 2023-12-08 at 10.21.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/295908i1F4700B7AE9E8A25/image-size/large?v=v2&px=999 "Screenshot 2023-12-08 at 10.21.57.png")

The tab logged work is visible under within activity is "worklog" and not "timelogs".

So check what marketplace app is used with your "IT guy", as it is definitely not the ootb that is used.


author: Juan Pais
body: Got it solved with Jira support, thanks for your time [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


author: Katherine Driscoll
body: [@Juan Pais](/t5/user/viewprofilepage/user-id/5266700) I am experiencing the same issue, was this something that you were able to change on your own or did Jira support have to make a change from their end? If the former, please let me know so I can fix. Thank you!


author: Thiago Pinheiro
body: [@Juan Pais](/t5/user/viewprofilepage/user-id/5266700) were you able to revert it back to this way? please see image below  
![Screenshot 2023-12-06 at 18.03.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/295614iBB6FCD1ABE714820/image-size/large?v=v2&px=999 "Screenshot 2023-12-06 at 18.03.07.png")


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud