youngmon/atlassian-qna huggingface dataset:
How do I delete a guest when no member shows when I open guest members?
Asked by Kathy Admin:

My workspace shows that I have eleven members and one is a guest. When I got to guest members, there is no guest member listed to delete.


Answers:
author: Caity
body: [@Kathy Admin](/t5/user/viewprofilepage/user-id/5472420) Would you please report this as a bug at trello.com/contact?

You'll need to select these options in the form:

![Screenshot 2024-04-09 at 2.49.11?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317287i5AB4E76403C3D6C0/image-size/large?v=v2&px=999 "Screenshot 2024-04-09 at 2.49.11?PM.png")

comments: author: Kathy Admin
body: Just reported it as a bug. Thank you.


author: Caity
body: [@Kathy Admin](/t5/user/viewprofilepage/user-id/5472420) OK, we have found some workarounds that should help you resolve this issue. Would you try one of these and let me know if refreshing the guest page afterwards now shows the correct number?

Option 1: Remove someone from a board. You can immediately add them back; however, note that removing them will also remove them from any cards they were assigned to.

Option 2: Remove a member from the Workspace (make sure to uncheck the checkbox to remove them from all boards, so that they stay on all of their boards as a Workspace guest). You can immediately add them back as a Workspace member afterwards from the Guests page.


author: Kathy Admin
body: Thank you, option 1 worked!
can not connect trello to gmail account
Asked by Lisa Salchner:

I can not connect my Trello account to gmail.  
Error message:   

Das State-Token ist ung?ltig oder abgelaufen. Versuchen Sie es noch einmal.  

Can you help me?


Answers:
author: Lam
body: Hi [@Lisa Salchner](/t5/user/viewprofilepage/user-id/5472440) - Thanks for reaching out the Community.

As a first step of troubleshooting could you try removing the add-on completely and try to reinstalling again? Please follow the steps to do a full wipe of the Trello add-on:

1) Go to Google's Marketplace plage and uninstall the Trello/gmail Add-on: <https://workspace.google.com/u/0/marketplace/app/trello_for_gmail/710372432947>

2) Go to your Trello account, scroll to the bottom of the page and revoke all mentions of the Trello Gmail add-on: <https://trello.com/me/account>

3) Go through the process of again of installing the add-on and connecting your account

Let us know how that goes.
Condition changes about Free Workspace
Asked by Info:

Daer Colleagues,

We have got message from Trello as below.

"All noticeboards in this free workspace will be for viewing only from May 20, 2024. Free workspaces are limited to 10 collaborators, including members, guests, and pending invitations. This workspace currently has 44 collaborators.

What to do: Start using the 30-day free trial of Premium - Standard and Premium workspaces can have an unlimited number of collaborators. Start using the free trial from May 20, 2024, and get 30 days of Premium account without the need for a credit card. Remove collaborators - on this page, you can manage workspace collaborators including members, guests, and pending invitations."

Does it please mean that if I will pay standard package for 5 USD per month, I will be bale to use my workspace on picture below withou any changes? So I will be able to keep the same amount of guests?

![image.png](/t5/image/serverpage/image-id/317196i6B27ABFCEEC55FCB/image-size/large?v=v2&px=999 "image.png")

Many thanks,  
Martin


Answers:
author: Caity
body: The total cost of Standard would depend on the number of billable users in the Workspace. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, as shown in the screenshot below, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.
I cannot remove guest
Asked by Scott:

I'm trying to get to 10 but it shows I have 1 guest. I am unable to remove this guest.

Any suggestions?

TIA

Scott

![Trello1.jpg](/t5/image/serverpage/image-id/317219i43485E4A990092CA/image-size/large?v=v2&px=999 "Trello1.jpg")


Answers:
author: Caity
body: [@Scott](/t5/user/viewprofilepage/user-id/5472433) Can you share more about what you're seeing when you try to remove the guest?

comments: author: Scott
body: Hi [@Caity](/t5/user/viewprofilepage/user-id/1124533) it just shows what the image has. no option to remove a Guest since I don't see one listed.

Scott


author: Caity
body: [@Scott](/t5/user/viewprofilepage/user-id/5472433) From your screenshot, it looks like the page is cut off and not loading fully for some reason. If refreshing isn't fixing it, you can also open each of your boards and look at the list of board members to see who is listed as a Workspace guest. The guest can be removed directly from the board.


author: Scott
body: [@Caity](/t5/user/viewprofilepage/user-id/1124533) So now it looks like my Guest is gone and I'm back to 10. Yet I'm still getting the warning that my Workspace has 11 collaborators. Is there a way to show pending invitations in case that's the cause?

![trello3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319034iB60C4D1CA46B7EE5/image-size/large?v=v2&px=999 "trello3.jpg")

Thanks again

Scott


author: Caity
body: [@Scott](/t5/user/viewprofilepage/user-id/5472433) We think we've caught the issue here. Would you please refresh and let me know if it's all good now?


author: Scott
body: ![Trello4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319373i25622FA0ACC9EE22/image-size/large?v=v2&px=999 "Trello4.jpg")

Looks better now! Thanks.

After May 20, this won't become view-only now that I'm at 10 collaborators, will it?

Thanking you [@Caity](/t5/user/viewprofilepage/user-id/1124533)

Scott


author: Caity
body: That's right, you'll be able to continue using your boards normally!


author: Scott
body: very good [@Caity](/t5/user/viewprofilepage/user-id/1124533)

you've been a great help, thank you again.

regards

scott


Tags: guest
New limit on Trello workspace users
Asked by Shubhansh Maheshwari:

I have a Trello workspace which has 23 collaborators. I am on Free tier. Now starting Apr 08, 2024, Trello has limited the number of collaborates as 10 for free workspaces. As admin of this workspace, if I upgrade to premium, will I be able to retain and add more collaborators or do I need to get premium account for all the members in the workspace?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Shubhansh Maheshwari](/t5/user/viewprofilepage/user-id/5472129)

You only need to upgrade to the higher tier, which will be applied across the entire workspace. No need to pay for individual user.

comments: author: Shubhansh Maheshwari
body: Thanks [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) , but I am a bit confused. I read this article:

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

It says that "With Trello Premium and Standard, you're charged for each billable person in a Workspace."

Can you suggest official source of your information that I can utilize to approximate the right billing?


author: Nikola Perisic
body: ### Do I need to pay for all Workspace members, even if they're not admins? {#toc-hId-2117891054}

Standard and Premium are upgrades for the entire Workspace. Billing is based on the total number of active Workspace members and [multi-board guests](https://support.atlassian.com/trello/docs/multi-board-guests/), including normal members and admins.


author: Caity
body: [@Shubhansh Maheshwari](/t5/user/viewprofilepage/user-id/5472129) Upgrades apply to the entire Workspace rather than an individual user, so you wouldn't choose individual people to upgrade. Once you upgrade, the bill is automatically calculated taking into account all users.

However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria:

1. Members of the Workspace itself are always billable
2. Guests of the Workspace are billable if they are members of more than one board. If the guest is only on one board, they're free.

We have some more info on how this works here: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

If you'd like to see in advance how much it would cost to upgrade your Workspace, you can find that by going to the Workspace billing page. To navigate there, click on the down arrow next to "Workspace settings" in the sidebar, and then click on "Upgrade workspace." You'll be able to switch between monthly and annual billing on that page to see how much each option would cost for either Trello Premium or Trello Standard.
change the email- domain linked to my account
Asked by David Delgado Domingo:

Hi, I have an account with trello, david.delgado@riverty.com trying to change de domain mail associated to my account in order to reset my password and obtaining a new one?

can you please help me?

Do you have an email, where I can contact you? I obtianed a mail that support@trello.com

best regrads

David Delgado


Answers:
author: Valeriia_Havrylenko_SaaSJet
body: Hi [@David Delgado Domingo](/t5/user/viewprofilepage/user-id/5472118)   

Welcome to the Atlassian Community!

You can change the email for your Atlassian account at <https://id.atlassian.com/manage-profile/email>

Some Atlassian systems use a "scrape and copy" method of synchronising with the id system - it may take a few hours for those to notice that you have changed the email address, so don't worry if you still get emails on the old address until tomorrow.  

Hope it helps!
Checkbox custom field is not letting me add any items to it
Asked by Dhananjay_Talekar:

I am creating checkbox custom field. And, it is not letting me add any items to it !  
And there is no example that shows how to do it.

Case is : Sales team raises POC requests to us with different modules.  
Any request can have any combination of those modules.  
For this scenario - I am creating the checkbox custom field - so that Sales team can chck required modules from the list.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/317151i32F8AFF358E84502/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Carly Stevens
body: I am running into the same issue.


author: Gaurav Kataria
body: This article explains how to use custom fields <https://support.atlassian.com/trello/docs/using-custom-fields/>


Tags: checkbox

custom-field
Is there a way to create custom dropdown field with multi-selection ?
Asked by Dhananjay_Talekar:

Is there a way to create custom dropdown field with multi-selection ?

We have a case where Sales team raises POC requests with different modules.  
Any request can have any combination of those modules (one, some, all).  
Modules come from fixed list. And the number of modules is high, so I cannot create dropdown with all those combinations.

Can you provide multi-select option in dropdown ?

I also tried creating checkboxes custom field. It is not letting me add any items to it ! And there is no example that shows how to do it.


Answers:
author: Ste Wright
body: Hi [@Dhananjay_Talekar](/t5/user/viewprofilepage/user-id/3939146)

I don't believe there is a native multi-select dropdown custom field, only single-select.

The checkbox field is also singular as far as I know - rather than multi-select (unlike the "checklists" function you get on a card view - which could be an option?)

---

Outside of this, you'll need to consider a power-up - I'd check out options like [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5/amazing-fields) or another option from the [Marketplace](https://trello.com/power-ups/search?q=fields)

Ste


author: Klaudia Sch?n_Deviniti_
body: Hi [@Dhananjay_Talekar](/t5/user/viewprofilepage/user-id/3939146)

I believe that you may achieve this use case using on of the apps we provide at Deviniti - to be more specific - [Extension for JSM](https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview).

Thanks to this app, you may set up dependencies between fields or modules and show only content you need in this specific context, for example:

I strongly encourage you to take a look at our clickable demo of this app: <https://deviniti.storylane.io/share/6xbylsfiy8od> and verify whether it meets your expectations.

In case if you'd like to see a live demo of this app, you may also book a demo with our team: <https://calendly.com/deviniti/45min?back=1> - we'd be glad to discuss your requirements and use case.

Best regards,  
Klaudia


Tags: checkbox

custom-field

dropdown

multi-select

multiple
Removing a guest in settings is not working, now what?
Asked by Mirjam Reijnders:

In the settings of my workspace, I see an overview of the guests. I've clicked on 'remove' and I get the notification that they have been removed, but the 3 progress bars keep moving indicating that it is still processing. When I go to another page and then return, the guests are still in the workspace. I've tried to remove them 3 times now, it's failing every time. Now what do I do?

![Scherm?afbeelding 2024-04-09 om 08.35.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/317144iB88BEE4BA2DD5748/image-size/large?v=v2&px=999 "Scherm?afbeelding 2024-04-09 om 08.35.42.png")


Answers:
author: Caity
body: Just want to let you all know that we're aware of this issue and are looking to get it fixed ASAP!

comments: author: Caity
body: You can follow along with the resolution of this issue here: <https://trello.status.atlassian.com/>


author: Caity
body: This should be fixed with a refresh now!


author: Kayla Elkins
body: I am also having this issue. I made a post about it a week ago. I received a response telling me to use a different browser, but it didn't work.

comments: author: Adyl
body: My default browser is Google Chrome. I switched to Edge to test and it didn't work


author: Adyl
body: I also recorded this behavior
Can a butler automation be triggered off of assigning a checklist item?
Asked by Kelly Gabel:

I see where this advanced checklist feature can be used in actions, and I see where setting a due date on a checklist item can trigger a flow, but what about when a checklist item is assigned to someone?

Use case: When a member is assigned to a checklist item on Board A, create a card on Board B (that member's personal To-Do List board)

I can see how to do all of this flow, with the exception of using the assignment as the trigger. I can only find that if the entire card it assigned to that member, not just the checklist item.

Thanks!


Answers:
author: Sydney Battle
body: Hi Kelly!

I was having an issue with this too and I found a workaround that seems to work (except it doesn't copy the due date unfortunately).

[Here's a link to my solution](https://community.atlassian.com/t5/Trello-questions/Re-help-finding-automation-trigger-for-when-a-team-membe/qaq-p/2659251/comment-id/91526#M91526)


author: Dreamsuite Mike
body: Sadly.this is *currently* missing. It's a bit odd because there is an automation trigger for when a date is set on a checklist but not when a member is added. I recommend you contact Trello about this and see what their response is

<https://trello.com/contact#/>

By the way. If you are familiar, you can do this with either using the webhooks module (needs paid subscription) or make using it's Trello api call module...

Let me know if you're interested in how. It's a little more advanced...


Tags: advanced-checklists

automation
Linking/Syncing from Master Checklist
Asked by Kailea Denault:

I have an ongoing master checklist with all my daily to do tasks. When I create my checklist I use the link from the original card and link it in my master checklist ( We use A LOT of boards).

What i am struggling with is bc some of the linked cards are other checklists and the names of the checklists change every week (its a master card for each employee and we add new checklist for that employee every week with a different title) So the card name doesnt change but what I am trying to accomplish is when I click the item off as completed on my master checklist I want it to also check all the items in the linked cards checklist but I am having a lot of difficulties figuring this out with automations.

Any help would be appreciated.


Answers:
author: Josh_Unito
body: [@Kailea Denault](/t5/user/viewprofilepage/user-id/5471839) Depending on your budget, you could set up a workflow to keep all your cards in sync with [Unito's Board Sync Power-Up](https://trello.com/power-ups/595e989fa8f137d2af456fd4/board-sync-by-unito). It's designed for exactly this kind of use case.

Here's a [guide I wrote on how to set up a Trello-Trello workflow](https://bit.ly/4b2AceX). It's quick (relative to other integration solutions) and designed for project managers.

It's a paid app with a 14-day free trial, just FYI!


author: Lam
body: Hi [@Kailea Denault](/t5/user/viewprofilepage/user-id/5471839) - Thanks for reaching out in the Community. You mentioned that the checklists name changes, are you able to keep the same checklist name but just change the checklist items? If so then you may be able to create a rule similar to this to look up the child card by name, then check off all the items in a specified checklist:

![checklist automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/317608i7F18F2249EAACA89/image-size/large?v=v2&px=999 "checklist automation.png")

Give that a try and let us know how yo go. You can also change the trigger so that it runs when a specific item is checked rather than when an entire checklist is completed.


Tags: automation

checklist

link

sync
Bold format and horizontal line in subject when commenting via email
Asked by Justin Carroll:

There are 2 major formatting problems I've noticed when sending a comment to a Card via email (Card \> Share \> Email for this card)...

**1. The email subject line is always bold in Trello**

Anything typed into the subject line of my email client (Gmail) will be bold when it shows up in the comments of my card in Trello. This feels unauthentic because I don't normally bold the first line of everything I comment.

So, I tried leaving the email subject line blank. But...

**2. Empty email subject lines result in a horizontal line in Trello**

When I leave the email subject line blank (to avoid bold formatting), Trello outputs a horizontal line in the first line of the comment. Again, this is unauthentic because no one adds an hr to the beginning of their comment.

Does anyone know how to fix either of these 2 problems?


Answers:
author: Lam
body: Hi [@Justin Carroll](/t5/user/viewprofilepage/user-id/5471704) - Thanks for reaching out to the Community! I had a play around our editor's markdown features and unfortunately wasn't able to find anything to stop the horizontal rules from being created. I would be keen to hear if any other users have come up with any creative workarounds.

comments: author: Justin Carroll
body: Thanks for taking a look, Lam. Hopeful someone has the answer! Although, if it's a bug, is there a way to report it?


Tags: comment

email
I cant open messages
Asked by Jon Stewart:

I can attach an email to a card and it shows as a emi file. When others attach emails they show as a msg file. I can only open the emi file and the msg file say I dont have the right application to view. Is this a Mac vs PC thing? How do I open the msg file on a mac?


Answers:
author: Lam
body: Hi [@Jon Stewart](/t5/user/viewprofilepage/user-id/5463711) - Thanks for reaching out in the Community! Looking at the two filetypes it seems like depending on the version of email software you use (Outlook etc) it will create different filetypes when an email is downloaded. I would suggest searching Google for a tool to help you either convert the file or view it - as this is outside the scope of support for Trello I can't recommend any particular tools.

Another possibility may be to use Trello's 'email to board' feature which will create a new card based on the email, this means you won't have to attach the email to the card but instead you can turn all the email information into its own card. You can find out more about this feature here: <https://support.atlassian.com/trello/docs/creating-cards-by-email/>
Qual a diferen?a entre membros e convidados?
Asked by ana_mattos:

Hoje uso o trello no plano gratuito construindo um quadro por m?s para gerenciar as atividades de 20 pessoas.

Estas pessoas entram no quadro **movem cart?es, alteram datas ou respons?veis, enfim, realizam altera??es nos cart?es...** Minha d?vida ?: Eles de fato devem ser membros ou poderiam ser apenas convidados?

E com a altera??o na quantidade de membros poss?veis no plano gratuito, qual a indica??o de plano pago para que possamos ter esta quantidade de usu?rios utilizando os quadro desta forma?


Answers:
author: Rasmus Wulff Jensen
body: I've made this 10 min video on how the new rules work via various examples: <https://youtu.be/rqmCHU_QxY8> (Your scenario is similar to Example 3: [https://www.youtube.com/watch?v=rqmCHU_QxY8\&t=387s](https://www.youtube.com/watch?v=rqmCHU_QxY8&t=387s))
How to disable autoset yesterday on startdue
Asked by Luiz Cassiani:

I have many cards to define the start and end date

And the task that I need to follow up on, **I only have one specific day to do**.

And every time I navigate either by tab or by mouse clicks, the Trello platform always adjusts to start yesterday, or to end the next day.

My God, how annoying. Because even though I enter the start and end dates, it just doesn't keep the date I entered.

Is it possible to change some configuration so that it does not exchange information automatically?


Answers:
author: Luiz Cassiani
body: Guys, I found a way out.

Because if we eventually click on the calendar pop-up, Trello will not change the date, resolving the question

Just enable start due by clicking and click on the start day,  
click on the end date and click to select.

That when leaving the focus of the field, the information does not change.
Number of Workspaces Limit for free user
Asked by Ambroise Veillet:

Hello, up to how many workspaces can I create as a free user ?

thanks


Answers:
author: Rasmus Wulff Jensen
body: You can create as many Free Workspaces as you like (There is no limits)

comments: author: Ambroise Veillet
body: okay ! thanks


author: Dexter de Vera
body: Hi [@Ambroise Veillet](/t5/user/viewprofilepage/user-id/5471559) ,

Welcome to atlassian community.

You can check all limits of free plan here - [trello pricing](https://trello.com/pricing)

comments: author: Ambroise Veillet
body: ![Capture d?e?cran 2024-04-08 a? 16.27.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/316989i6AA95CBA650AE7AC/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-04-08 a? 16.27.11.png")


author: Ambroise Veillet
body: there is not written how many workspaces I can create there :) maybe it's somewhere else ?


author: Dexter de Vera
body: There is no limit to the number of workspaces you can create or join but only 10 board per workspace.