youngmon/atlassian-qna huggingface dataset:
How do you save an email from gmail to a specific card?
Asked by mastenconsulting:

I have done the add on in gsuite for trello and gmail. However when i go to save an email to a particular card on a list, it only lets me select the list and not the particular card that i need from the list? Can someone please help me get to the specific card and not the list for saving emails for particular clients that are in certain phases of the work that i do?


Answers:
author: Iain Dooley
body: [@mastenconsulting](/t5/user/viewprofilepage/user-id/4074206) AFAIK you can't add emails to existing cards using the gmail add-on. If you're using Gmail you might be interested in my product BenkoBoard which lets you use Trello as a Gmail client. It will add all new emails from an existing thread into the same card, including attachments and so on, which might be closer to what you're looking for:

<http://www.benkoboard.com/>

comments: author: mastenconsulting
body: do i loose any information- this is a shared trello board... with multiple clients that 2 people share with different territories... we keep them all together...

i would explore this option if it is easy to keep our info together-- also, the web site that you have linked me to is not responding...


author: Iain Dooley
body: [@mastenconsulting](/t5/user/viewprofilepage/user-id/4074206) that's weird you can't get to the site, it's working from here, maybe try this one:

<https://benkoworks.com/benkoboard/>

the former just redirects there. If you're sharing the board with another team member, you might like the idea of using a shared email address instead, so you'd have something like team@mastenconsulting.com and then instead of using BenkoBoard you can use BenkoDesk which is the same thing but for a shared email:

<https://benkoworks.com/benkodesk/>

There are other products that do this too:

<https://sendboard.com/>

<https://hipporello.com/>

Although with BenkoDesk you get both sides of the conversation showing up in Gmail (ie. sent and received) rather than forwarding your email into a different system.

Feel free to email team@benkoworks.com to book in a chat, we can see whether or not this is a good fit for your use case or if there's some other better solution.


Tags: gmail
I am no longer able to view all the cards on my Trello board. How can I fix?
Asked by Mary Jo:

I am not able to scroll down to see all the cards included on an active Trello board as I used to be able to do. How can I resolve?


Answers:
author: Iain Dooley
body: [@Mary Jo](/t5/user/viewprofilepage/user-id/4074109) sounds like you inadvertently enabled a filter:

<https://help.trello.com/article/787-filtering-search-cards-on-a-board>
Indicate what I read
Asked by Wendy Blanckaert:

My company uses Trello as a communication tool. I'm wondering if it's possible to give a colour to the messages you read already. I would like to do that in the application, but also when I log in via my computer.


Answers:
author: Iain Dooley
body: [@Wendy Blanckaert](/t5/user/viewprofilepage/user-id/4074098) when you view notifications in Trello, they will change to "read" and you won't see them anymore unless you "view all". When you say "messages" do you mean notifications or do you mean comments that you are seeing on cards?

comments: author: Wendy Blanckaert
body: I mean the comments I see on cards. We have a lot of cards, so I was wondering if I can colour the comments that I read already.


author: Iain Dooley
body: [@Wendy Blanckaert](/t5/user/viewprofilepage/user-id/4074098) nope, but you can filter your notifications to show only comments, and watch cards to see all comments in your notifications.

The way I prefer to use Trello is to use "mentions" as the primary notification, so it's similar to Slack, if someone needs to contact me they need to mention my username. I created a plugin that also unwatches any card I'm added to so I only get notified about being added to a card and mentioned in a comment, and those notifications are actually created as cards in my personal board where I can review them and then archive them when done:

<http://www.benkoboard.com/>
Search/Find and Replace function not built into Confluence? How/Why is that?
Asked by Deas, Edwin:

I am fairly new to Jira and Confluence and just learned that you have to buy a plug-in for search and replace functionality! Why? How is that not integrated into the tools???


Answers:
author: Andy Gladstone
body: [@Deas, Edwin](/t5/user/viewprofilepage/user-id/4603924) Welcome to Confluence Cloud!

I cannot answer for certain why a Search+Replace function is not built in, but suspect that since most of the content you will be viewing is in READ mode and not EDIT mode, there would be no use case for Search+Replace since you need to enter edit mode on a specific page to make any changes.

Once in edit mode you can search and replace on that specific page by using the CTRL-F shortcut or clicking on the magnifying glass on the top right of the editor.

comments: author: Andy Gladstone
body: [@Deas, Edwin](/t5/user/viewprofilepage/user-id/4603924) please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future.

Thank you.


Tags: cloud

confluence-cloud
Change code snippet with variable of language
Asked by Steffen Gosling:

I'm creating a template which people are going to use to document processes.

I want them to be able to select a programming language and a code snippet below it to change depending on which language is selected

The closest I have come is the variable function, but I haven't been able to change other items depending on what that variable is.


Answers:
author: Andy Gladstone
body: [@Steffen Gosling](/t5/user/viewprofilepage/user-id/4829680) Welcome to Confluence Cloud!

Perhaps I am not understanding the question. Why can't you just use the /code macro and select the language you want the snippet to format as, lik![Capture211.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/189232i3232AF4041E60C33/image-size/large?v=v2&px=999 "Capture211.JPG")e in the picture below?

comments: author: Steffen Gosling
body: I am making a template

I want to change parts of the page depending on what variable is chosen (which programming language) not the language of the snippet

For example, the user chooses *programming_language_1* as the variable value, and a portion of code beneath changes to give a process in the given language


author: Andy Gladstone
body: [@Steffen Gosling](/t5/user/viewprofilepage/user-id/4829680) I am not familiar enough with dependent variables (If **x** then **y**) to answer. Hopefully someone else from the community can!


Tags: cloud

confluence-cloud

variable
Cannot login to Confluence from Chrome.
Asked by Shailaja Miriyala:

Cannot load Confluence page. After clearing all cookies and cannot login, this is displayed on the UI.

I tried all which is support site. Nothing worked. It always complains about enable this in network options.

**<https://aid-frontend.prod.atl-paas.net/atlassian-id/front-end/5.0.326>**

Cannot download these extension too.

![Screen Shot 2022-03-21 at 11.05.34 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/189199i75ACF6ADA955A1B5/image-size/large?v=v2&px=999 "Screen Shot 2022-03-21 at 11.05.34 AM.png")

No Proxies in network settings either.

Mac OS-Monterey

Chrome version - Version 99.0.4844.74 (Official Build) (x86_64)


Answers:
author: Andy Gladstone
body: [@Shailaja Miriyala](/t5/user/viewprofilepage/user-id/4829411) Welcome to Confluence Cloud!

Sorry you are having issues. When trying to login using Chrome Incognito mode, can you access the instance?

comments: author: Shailaja Miriyala
body: Same, cannot open in incognito mode either, couldn't even open this email notification in chrome.

This site can't be reached {#toc-hId--1180725364}
-------------------------------------------------

**community.atlassian.com** unexpectedly closed the connection.  
Try:

* Checking the connection
* Checking the proxy and the firewall  
ERR_CONNECTION_CLOSED


author: Shailaja Miriyala
body: Also cannot open any Jira's it shows blank screen upon clicking on the Jira ticket.


author: Bharath Kumar
body: Hi [@Shailaja Miriyala](/t5/user/viewprofilepage/user-id/4829411),   
Could you please confirm if you were able to access the Atlassian site before?  

What happens when you try to access **id.atlassian.com after a** cache clear. Please check the browser console logs and try creating a [HAR file.](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html)As for the Jira, could you have your access confirmed to the project board and access to the filter?


Tags: cloud

confluence-cloud
Where to apply security filters? (to enable third party 2 Factor Authentication)
Asked by Henning BW:

A few versions ago the Confluence code was changed, and the WEB-INF/web.xml file no longer contains security filters. I've searched through the files and not found these moved.

We use Duo, and Duo did not know of any changes, and hadn't hear about any problems. Their guide still references web.xml and the filters there: <https://duo.com/docs/confluence>

Where is the Duo code supposed to be added?

Here is a small snippet of how the file used to look like. It used to be quite big.

![image.png](/t5/image/serverpage/image-id/189167i2816AE20EB8F340E/image-size/large?v=v2&px=999 "image.png")

Here is what the file looks like now. These are actually the only lines in the file.

![image.png](/t5/image/serverpage/image-id/189168i40F1BB9E3550CA6F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Henning BW
body: Resolved. Duo got back to me and confirmed the changes, so they have updated their guides.


Tags: 2-factor-authentication

confluence-server

duo

server
Where to find the "Guest tab" in Jira / Confluence Cloud?
Asked by Martyn Beaumont:

Where do you find the "Guest tab" in Jira / Confluence Cloud?

From the Product access page, where you would add Groups to a Product it says:

* Be mindful to not grant product access for Guest user groups. Use the Guest tab to alter Guest access and groups.

Please can anyone advise where this is for Jira and/or Confluence cloud?

No Guest tab found in Global Permissions or elsewhere per tool.


Answers:
author: Mikael Sandberg
body: Hi [@Martyn Beaumont](/t5/user/viewprofilepage/user-id/4647298),

Welcome to Atlassian Community!

Guests in Confluence is still an EAP feature, so you would only see the Guest option if you are enrolled in that program. You can learn more about it [here](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/).

comments: author: Martyn Beaumont
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)

Thanks for the speedy reply.

Looks like we're too late to participate in the EAP of this feature. Is there are ETA for general release to enterprise customers? I.e. do we need to look into a workaround in the meantime?

Thanks


author: Mikael Sandberg
body: According to [Atlassian's roadmap](https://www.atlassian.com/roadmap/cloud?status=&search=guest) you should expect it to be released sometime in Q2 2022.


author: Martyn Beaumont
body: Thanks again. And do you know if this is just Confluence? Or Confluence and Jira? Or is there a different approach for external collaborators in Jira?


author: Mikael Sandberg
body: This is only for Confluence, I have not seen a similar request for Jira to have this feature.


Tags: cloud

confluence-cloud

jira-cloud
How do I remove the extra underline in this TOC?
Asked by Beverly Bensing:

![2022-03-21_9-10-50.png](/t5/image/serverpage/image-id/189145i8722818FC0FF3ABC/image-size/large?v=v2&px=999 "2022-03-21_9-10-50.png")


Answers:
author: Andy Gladstone
body: [@Beverly Bensing](/t5/user/viewprofilepage/user-id/4829189) Welcome to Confluence Cloud!

It appears that the user that created that header has inserted spaces after it. Since a trailing space is still picked up by the ToC macro as part of that Heading, it will display an underline in the area that the spaces are. Edit the page and delete those empty spaces trailing the header and you should be good to go!

comments: author: Andy Gladstone
body: [@Beverly Bensing](/t5/user/viewprofilepage/user-id/4829189) please let me know if my answer assisted you. If it did, please click on the Accept Answer button so others looking for similar assistance can find it in the future. Sorry for the lengthy delay in this request, I am trying to clean up answers that have not yet been accepted!

Thank you.


author: Andrii Maliuta
body: Hi [@Beverly Bensing](/t5/user/viewprofilepage/user-id/4829189) ,

Please check the STORAGE FORMAT of the **About this Playbook** heading if it contains any surplus HTML tags or incorrect wiki format.

Could you please provide the storage format of the page part?

Thanks


Tags: cloud

confluence-cloud
Resolve-missing-attachments: Stop Confluence before running a search for attachments?
Asked by Kiss Zolt?n:

Hello,

I'm trying to get some attachments back after copying a space and I've found this suggested solution.

<https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html>

What I don't know, that why is it required to stop confluence, if I just wants to test, if it is able to find any recoverable attachment, or not. If finds any, then okay, naturally it has to be stopped, but if I just searching?!

Anyone has experience about this topic?


Answers:
author: Winderson Souza
body: The Search script will heavily hit the disk in search of attachments which could impact Confluence performance, we also detailed the script for the full recovery process, apart from continually searching the disk during the first part of running it, there should be no harm, so it should be ok to run it while Confluence is up.  
Just make sure the data is backed up in case anything goes the wrong way.


Tags: attachment

confluence-server

server
Giving guest access to company members
Asked by Youmna:

Hi there,

Our team is using Confluence as an internal communication tool at a company of \> 500 employees (we're on a Premium subscription).

We would like to grant access to our content to all company members to view our content, without having to create licenses for them.

Our problem is that we can't make our site or pages public.

Is there a solution to this, a workaround, or an existing feature I might've missed ?

Thanks !


Answers:
author: Fabian Lim
body: Hi [@Youmna](/t5/user/viewprofilepage/user-id/4828706)

Try [scroll viewport,](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?tab=overview&hosting=cloud) which is a plugin that allows you to share pages without consuming licenses.

Cc: [@Laura Szafranek _K15t_](/t5/user/viewprofilepage/user-id/3019899)

regards

comments: author: Youmna
body: Hi Fabian, thanks for this !

Does the plugin allow to keep the pages private within the company?

I don't seem to be reading that in their documentation.

I read that Confluence was working/had worked on a Beta feature that answered that specific use case but it hasn't been released..


author: Sven Schatter _K15t_
body: Hi [@Youmna](/t5/user/viewprofilepage/user-id/4828706),

Yes, you can keep your pages "private", i.e. you don't have to allow anonymous access to your space for setting up a Scroll Viewport site. In fact, Scroll Viewport also supports [authenticated sites](https://help-cloud.k15t.com/scroll-viewport/Set-Up-Authenticated-Access.1381629960.html). This means, you can require readers to log in with an account at an identity provider of your choice (as long as it supports SAML).

I'm personally not aware of a similar Confluence feature that might be coming soon. Hope this helps!

Cheers,  
Sven


author: Youmna
body: [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) [@Sven Schatter _K15t_](/t5/user/viewprofilepage/user-id/4546729) , thanks for your answers. I've booked a demo with them to make sure the plugin meets our needs.

Cheers,

Youmna


Tags: cloud

confluence-cloud
Could not initialize class com.atlassian.plugins.conversion.convert.image.ImagingConverter
Asked by Xinhua Huang:

??? 'view-file' ?????

Could not initialize class com.atlassian.plugins.conversion.convert.image.ImagingConverter


Answers:
author: Xinhua Huang
body: ![123.png](https://community.atlassian.com/t5/image/serverpage/image-id/189124iFDE794E733ACC1C2/image-size/large?v=v2&px=999 "123.png")
I have a warning message 'The following macros are not currently supported in the header:'
Asked by wrl.delvaux:

All my pages show the following warning  
The following macros are not currently supported in the header:

* unmigrated-wiki-markup  

null

I have no clue how to get rid of this.

* I have no header in any of these pages
* When I edit the page the warning is gone but reappears when publishing

help ! (noob)


Answers:
author: Nic Brough -Adaptavist-
body: The "header" it's referring to is actually part of the page surrounding, rather than the body of your page (content).

It's a result of support for the "unmigrated wiki content" being removed from Cloud. To have got that in there, your page was probably originally written on a Confluence server that was upgraded from a pre-4.0 version up to 4+, and then migrated on to Cloud.

I guess there is something in the content (or metadata) that is still hanging around from that upgrade to Confluence 4.

I'm not sure how best to get rid of it. You could create a new page and copy the old content over into it, but you'll lose the history if you do that.

The other thing to do would be look through the content of your page for anything that mentions wiki, or looks like wiki markup and see if you can remove that. (Obviously, look for anything that mentions "unmigrated wiki markup" first). I'd also take a look at the "source" of a page, as that can show stuff that doesn't appear in edit or view mode.


Tags: cloud

confluence-cloud
Embed draw.io does not appear in confluence page
Asked by Priyanka:

I have been embedding draw.io diagrams in my confluence pages and today I have no luck inserting draw.io diagrams.

It just does not appear. All other macros, formatting work.

I have tried following

1. Empty browser cache

2. Restart browser

3. Open confluence in another incognito mode for chrome

4. Open confluence in firefox

5. Removed plugins to chrome

Somehow I just cannot embed diagram

I see this in developer tools

Access to script at '[https://d2nbci9klnch1p.cloudfront.net/maersk-tools.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-860202281/h/9e3e2e067631d7a843832875b1b443d9/_/download/contextbatch/js/_super/batch.js?externals=__local-default__\&locale=en-US](https://d2nbci9klnch1p.cloudfront.net/maersk-tools.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-860202281/h/9e3e2e067631d7a843832875b1b443d9/_/download/contextbatch/js/_super/batch.js?externals=__local-default__&locale=en-US)' from origin '<https://maersk-tools.atlassian.net>' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.  
requireSuperBatch.ts:154 GET [https://d2nbci9klnch1p.cloudfront.net/maersk-tools.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-860202281/h/9e3e2e067631d7a843832875b1b443d9/_/download/contextbatch/js/_super/batch.js?externals=__local-default__\&locale=en-US](https://d2nbci9klnch1p.cloudfront.net/maersk-tools.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-860202281/h/9e3e2e067631d7a843832875b1b443d9/_/download/contextbatch/js/_super/batch.js?externals=__local-default__&locale=en-US) net::ERR_FAILED 200


Answers:
author: David Benson _draw_io_
body: The issue was caused by an Atlassian problem, <https://developer.status.atlassian.com/incidents/9glp59h56c1h>. The status report says it's now fixed.


author: Prashant Sultania
body: Hello [@Priyanka](/t5/user/viewprofilepage/user-id/4828003)   

Welcome to the Atlassian Community!!  

I would request to contact your security team and allow the "[https://maersk-tools.atlassian.net](https://maersk-tools.atlassian.net/)" at the firewall. Test it on sandbox or lower environment before implementing on the production. This is resolve your issue.

Regards,  
[Prashant Sultania](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3799395)  

++**Note**++: Upvote, Like or Accept Answer if it resolves your query

<br />


Tags: cloud

confluence-cloud

draw.io

issue
How do I hide a specific group in permissions
Asked by buddakeks:

Hello

we are using a group for our external users to grant the access to confluence in global permissions.

But as a consequence, this group can also be selected by space administrators within permission. Because of the nature of the members of the group, which come from a myriad of different partners, we don't want the space admins to use this group.

Is there any way to use a group within global permissions and hide it afterwards in space and page permissions?

(same question is also relevant for jira)

Greetings  
Marcel


Answers:
author: Prashant Sultania
body: Hello [@buddakeks](/t5/user/viewprofilepage/user-id/927912)   

Welcome to the Atlassian Community!!  

Hiding any group in the confluence and jira is not possible directly.   

Indirectly, if there is the AD-Group in the active directory then we can sync it with confluence and jira. In this way, the new user who will request to be added in the AD-Group then the owner of the group will approve. In this way, unauthorised user won't be the part. But still this group will be searchable in the application.

Regards,  
[Prashant Sultania](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3799395)  

++**Note**++: Upvote, Like or Accept Answer if it resolves your query

comments: author: buddakeks
body: Thank you for the welcome :)

Your answer is somehow disappointing, I was quite sure that it's not a built-in feature, but I hoped, that it's possible by using custom scripts in Banner or Footer.


Tags: confluence-server

jira

server
I'd like to create a community of Confluence users which plugin is best?
Asked by Olivia McCullough:

I have looked at "Questions" and "FAQ" and "Community Questions". I like the look of Questions and it seems to go what I want, but it has bad reviews. Can anyone suggest a plugin? Or is there a way of doing this in Confluence?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Olivia McCullough](/t5/user/viewprofilepage/user-id/4828273) ,

Please try the following apps :

* [https://marketplace.atlassian.com/apps/1211273/community-forums-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211273/community-forums-for-confluence?hosting=server&tab=overview)
* [https://marketplace.atlassian.com/apps/1220389/forum-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1220389/forum-for-confluence?hosting=server&tab=overview)

All of them are provided by guaranteed companies

Hope this helps,

Fabio

comments: author: Olivia McCullough
body: Thanks Fabio. This look great. I will check them out.


author: Fabio Racobaldo _Herzum_
body: you're welcome [@Olivia McCullough](/t5/user/viewprofilepage/user-id/4828273)


Tags: confluence-server

server