youngmon/atlassian-qna huggingface dataset:
Premium Plan
Asked by Alice Marchand:

Hi,

I would like to subscribe to Premium plan but it seems that I have to pay an additionnal licence if I share a tab / card to my client just for him to have a "viewer" access.

Can you please help me with that ? I am a bit surprised because he wouldn't have access to anything else, just viewer.

Let me know, thank you!

Best,

Alice Marchand


Answers:
author: Dreamsuite Mike
body: You will only have to pay for the client if they are a member of the workspace or they are added to more than 1 board.

<https://support.atlassian.com/trello/docs/multi-board-guests/>
Google Maps hinzuf?gen
Asked by Nicole Wei?bart:

Hallo Leute, ich m?chte gerne Google Maps hinzuf?gen und brauche daf?r Premium. Allerdings bin ich alleine und frage mich, warum ich f?r 4 Lizenzen bezahlen muss? kann mir hier jemand weiterhelfen?


Answers:
author: Dreamsuite Mike
body: Hallo

Sie m?ssen nur dann f?r 4 Lizenzen bezahlen, wenn Sie 4 Workspace-Mitglieder haben oder 4 Mitglieder, die in mehr als einem Board vertreten sind.

<https://support.atlassian.com/trello/docs/multi-board-guests/>
How can i repeat a list but not if the cards exist in the list?
Asked by jlehman256:

I know about card repeat powerup, and also the automation rules but I want to have a way to kind of combine the capabilities of the 2. Card repeat repeats the cards right, but automation has a "UNIQUE" factor. Can I get that UNIQUE factor in card repeater or something similar??

I also see automation has a 'copy card from list to list' ability, but that doesn't have the UNIQUE option...that would solve all this, because I have one list thats a template I could copy it all from only if the card doesn't already exist in the list.

I am basically building a recurring planner where I must check off the tasks each day by moving them to the done pile, and then at the end of the day I want to repopulate that list with the same tasks. I could write a bunch of rules to make the cards automatically brute forced but wanted to ask if there's a better way first. Thanks


Answers:
author: Dreamsuite Mike
body: Trying to think of the simplest solution, you could have a **Recurring Tasks**list, which you then

|-----------------|-------|-------|------|
| Recurring Tasks | To Do | Doing | Done |
|                 |       |       |      |
|                 |       |       |      |

You don't need a "unique element" if you separate the recurring "Template" cards into the Recurring Tasks lists because the repeater will copy the card directly into **To Do**

Am I missing something?

comments: author: jlehman256
body: Thanks

\> Am I missing something?   

Yeah the problem is what if I don't manage to do the tasks that day? Then when it repeats I get some duplicate cards in the same list I think. I want the list to refresh each day with all the cards without me having to do it.


author: Dreamsuite Mike
body: Do you need to keep the cards in the **Done**list?

If not, you could have a scheduled automation to move the tasks from **Done** to **To Do**at the end of each day? Would that work?

You can couple it with an automation that triggers on "When a card in list "Done is moved to list "To Do" do.....

Where you could move date, rename, change description etc....


author: jlehman256
body: Oh nice I didn't know I could do that, that could work....except when I move it to the done list I usually use a label color for "done". Is a there a way to remove the done label as its moved back into the to do list? While retaining any other labels?

But there's no way to do the exact way I said in the first post then, right? We're just thinking of workarounds now?

EDIT: Ok this workaround is great thank you! I set an extra rule to whenever something moves out of done remove the done label and this'll work fine! Even better in fact because I was keeping a separate list copy just to put comments in and now with them being the same cards moving around instead of blank copies that's unnecessary


author: Dreamsuite Mike
body: I'm glad this worked for you ?


author: jlehman256
body: Also if I have to manually write out all the rules in automation to repeat the cards from scratch, is there a way to do it easier if the cards are already in a list to point to?
Regarding Attachment content in Base64 via API
Asked by Shivam Prakash:

Hi,

I am using GET attachment "<https://api.trello.com/1/cards/{card_id}/attachments>" api. It returns download url only, but I need attachment content in base64 or any binary format, so that we can migrate data to other system.

I have checked trello api docs, but didn't find any api.

Please suggest how can I get the content of any attachment in binary/base64.


Answers:
author: Rasmus Wulff Jensen
body: Download of attachments is mentioned (Not tried it myself) here: <https://developer.atlassian.com/cloud/trello/changelog/#CHANGE-346>

comments: author: Shivam Prakash
body: Thanks it worked!
Moving Cards based on Due Date in reference to List Names
Asked by JB Blackburn:

Hey,

Goal: To set a due date on a card and have it automatically move to the list associated with that day.

Background: I have a board that auto creates each day of the year as a list, current naming format is {weekdayshort} - {datenumber}

Ideally setting a due date on a card would have it use that information to search for the list with the name that matches the due date and move the card over.

Maybe not possible but worth a shot, thanks in advance.


Answers:
author: Dreamsuite Mike
body: Hi [@JB Blackburn](/t5/user/viewprofilepage/user-id/5396697)

You can use date formatting with the due date variables.

<https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/#Formatting-of-date-values>

<https://momentjs.com/docs/#/displaying/>
Lists and cards are back
Asked by Jeff Borkoski:

I clicked on the Trello log and it took me to my Home Page, but a version I hadn't seen before. In the middle was an "Up next" section and it showed my morning appointment. I clicked on it and it opened that card and then restored all of my lists and cards on that board. Not sure why but happy it did!!  

That brings up the question ... are my boards stored in the cloud if something like this happened again. The client info I have on this board is irreplaceable.  

Thanks!

Jeff


Answers:
author: Vishaal S
body: Hey Jeff,

Vishaal here with the Trello Team---thanks for reaching out

To be upfront, we usually don't recover data for deleted boards by default if the deletion is user-initiated,

The backups mentioned are for general recovery, if something happens on our end - let's say a server crash, for example.

We'd then restore Trello for everyone from these backups that we do every hour. That is not something that is user accessible or a user could retrieve. These are not backups that can be used if let's say you delete a card or board by accident. Deleting a board requires multiple steps and is only available to board admins. In addition for the board to be offered for deletion, it would need to be closed first. Then in a separate step, it can be deleted after a warning.

Do let me know if you've more questions. I'd be happy to help.
lists and cards disappeared
Asked by Jeff Borkoski:

I was working on a board and all my lists and cards disappeared. No idea why!


Answers:
author: Vishaal S
body: Hey Jeff,

Welcome to the Atlassian Community!

Since you've mentioned that the issue is indeed resolved in this thread: <https://community.atlassian.com/t5/Trello-questions/Lists-and-cards-are-back/qaq-p/2569215>

It looks like you have a search filter applied to your board which is why a few cards are not displayed. In case it happens again, You can make them appear again by pressing the 'X' key on your keyboard or clicking on the 'X next to the green "search results" at the top of your board to clear out the filter.

Do let me know if you've more questions. I'd be happy to help.

Cheers,  
Vishaal S \| The Trello Team
Can I create a digital, printable portfolio within Trello for homeschool record keeping?
Asked by Mary Spite:

I'm a homeschool mom, using Trello to plan, and record keep , but looking for a way to create portfolios at the close of each year, that could be printed for each child...and can't figure out if there's a way to do this.


Answers:
author: Andrea Crawford
body: Hi [@Mary Spite](/t5/user/viewprofilepage/user-id/4584048) - you can print Trello cards and boards ([this article](https://support.atlassian.com/trello/docs/printing-in-trello/) explains how). Does this solve your use case? If not, can you share a little more about what information you want to print at the end of the year and how you organize your records in Trello?

comments: author: Mary Spite
body: Thank you so much for your help.. I am aware of the option mentioned in the article to print, but I'm looking to create a portfolio (perhaps one list of cards per student), so that I could send photos, or cards with notes of assignments accomplished, and have a list at the end of the year of projects, and photos of school activities for a student, and be able to print it. (Usually the print option doesn't print the card covers, so I'm not sure how I could accomplish this.)
Logging in to Trello
Asked by Eri Zeitz:

Hi,

Can I use my Atlassian password to log on to my Trello account? I've had it a long time, but it's been inactive for a while.

Thank you.

Eri Zeitz


Answers:
author: Andy Gladstone
body: [@Eri Zeitz](/t5/user/viewprofilepage/user-id/5396619) welcome to the Atlassian Community. If you have a Trello account that is associated with the same ID as your current Atlassian Account you should be able to sign in to the account and view the workspaces by going to trello.com and and clicking the login button which will take you to the Atlassian ID sign in modal.

I hope this helps!

comments: author: Andy Gladstone
body: [@Eri Zeitz](/t5/user/viewprofilepage/user-id/5396619) checking in to see if you were able to resolve this and whether my answer assisted in any way. If not, please post additional details here so the community can continue to assist.
How to log in with Google without granting Drive permissions?
Asked by Sinus Pi:

When logging in with a Google account, the Atlassian app requests full read access to my Google Drive. Like hell I'm going to grant it that. Is it possible to connect my Google account with just the basic email/avatar permissions?


Answers:
author: Carolina Lopez
body: Hi Sinus,

When you log in to Trello using your Google account, only your name, email address, language preference, and profile picture are shared with Atlassian. This information is at the bottom of the login screen and in our [Privacy Policy](https://www.atlassian.com/legal/privacy-policy#what-information-we-collect-about-you:~:text=Other%20services%20you%20link%20to%20your%20account).  

You can also see and revoke third-party permissions directly from your Google account. Here's a Google article with more details: <https://support.google.com/accounts/answer/13533235?hl=en>

Trello will request access to your Google Drive files if you paste a [Smart Link](https://support.atlassian.com/confluence-cloud/docs/what-data-is-sent-and-received-when-pasting-a-smart-link/) or add the [Google Drive Power-Up](https://support.atlassian.com/trello/docs/using-the-google-drive-power-up/) to your board, but rest assured that it will be clearly stated before you authorize access. Please see the screenshots below as a reference:

![01.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/298967i31FC9CF85DF632F0/image-dimensions/353x141?v=v2 "01.jpg")![02.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/298969i353490E4CD8A0726/image-dimensions/270x177?v=v2 "02.jpg")![03.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/298968i452581DB60CC802D/image-dimensions/425x544?v=v2 "03.jpg")  

I hope this helps, but please let me know if you have any questions.
the cards vanishes
Asked by Egor:

Hello guys, how to fix that?

<https://youtube.com/shorts/eNRcTe3ysDU?si=qsDjvRQEKPog2Owp>

it's my video of the problem i get, not the ad


Answers:
author: Alina Kurishko
body: Hi Egor,

Welcome to the Atlassian Community! ?

Thanks for sharing the video! And I'm sorry you're experiencing this issue.

I've just tried reproducing the issue on my device, but the app seems to be working as expected. Have you tried restarting the app and the device? You might also try connecting to another network (another WiFi provider or use your mobile service instead).

We also have this article with troubleshooting steps for the iOS app: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/>

If that doesn't help, could I ask you to create a ticket through [++https://trello.com/contact++](https://trello.com/contact?)? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team
How to remove an admin
Asked by Julia Ruggiero:

How do you remove an admin from a company workspace in Trello? We want to remove a former employee who should no longer have access to our account and be able to close their boards. Thanks!


Answers:
author: Clark Everson
body: Hi [@Julia Ruggiero](/t5/user/viewprofilepage/user-id/5396540)

Welcome to Community!

How is your trello managed? Normally their account needs to be disabled by another admin, but if they were the main admin you may need to reach out to Atlassian.

However if your company uses SSO, even if it's through a google account you can be assured they do not have access any longer

I would recommend speaking to your IT team about how offboarding is managed if you aren't part of the IT team.

Best,

Clark
Create a card as a template
Asked by Jennifer:

ETA: you must be on the web - unavailable via mobile app. Found the answer!

don't see any way to create my own template card... has this feature been removed? I have the free account...

thank you!


Answers:
author: Andy Gladstone
body: [@Jennifer](/t5/user/viewprofilepage/user-id/5386048) welcome to the Atlassian Community.

You are correct, you cannot create a template from a card on the mobile app, only on the web.

The steps on the web are:

1. Click the card you want to create a template from to open it.
2. At the bottom left of the card click the Make Template button.
3. This should be available regardless of the plan you are on.

Hope this helps!

comments: author: Andy Gladstone
body: [@Jennifer](/t5/user/viewprofilepage/user-id/5386048) if my answer helped you, please consider marking it as accepted so others looking for the same content can more readily find it.
Repeating card numbers
Asked by joyrichmond:

I'm having an issue where I started a new board and when I create a card, the card number is added to the card and then repeatedly adds the card number to the card every few seconds. If I refresh, it clears the card numbers and starts incrementing from the beginning again. So if I stay on the page for even a couple minutes, I end up with 20 "#2"s in the card title until I refresh. This happens for all cards on the board. Has anyone experienced this or know why it's happening?


Answers:
author: joyrichmond
body: Figured it out. I had the chrome extension for trello card numbers and it must have a bug. I just removed the chrome extension.
I am not able to add users to trello board
Asked by Daniel Nunez:

I am not able to add users to trello board. It said they were deactivated, so I removed them and then try adding them back, but it says they're not able to add those users. Please help


Answers:
author: TC Wang
body: Hi [@Daniel Nunez](/t5/user/viewprofilepage/user-id/5396428) welcome to the community!  

Perhaps you can check your board settings and make sure that you have enabled the option to invite guests or observers to your board. You can also change the board visibility to Workspace-visible so that the users can join the board.   

More details [here](https://support.atlassian.com/trello/docs/adding-people-to-a-board/). Hope the above helps!

comments: author: Daniel Nunez
body: Hey thanks. The issue is that these users are deactivated, but I am not seeing where I can reactivate them


author: TC Wang
body: Hey [@Daniel Nunez](/t5/user/viewprofilepage/user-id/5396428) thanks for your reply. I think you need to be an admin to reactivate users (more info [here](https://community.atlassian.com/t5/Trello-questions/How-to-reactivate-user-in-Trello/qaq-p/1985137)). You can contact your admin or seek Atlassian [Support](https://support.atlassian.com/contact/#/) for help.  

Hope it helps!
Comment Bar missing in Activity
Asked by Billy Chrimes:

Only on one Board, I am missing the ability to provide comments to any of the cards on the entire board. Is this a setting somewhere? My other Boards work fine. Was it because this was created from a template?

The activity log shows and updates when i do other things, it just doesn't show the add a comment bar.


Answers:
author: Andrea Crawford
body: Hi [@Billy Chrimes](/t5/user/viewprofilepage/user-id/5396356) - card comments can be enabled and disabled at the board level. This article should help explain how to enable commenting on your board. <https://support.atlassian.com/trello/docs/disabling-comments-on-cards/>
RIdiculous complication to remove self from board
Asked by SF:

Good grief, how in the heck do you remove yourself from someone elses board? I was given access for work with a former client. I'm not showing as a USER or a MEMBER, how can I have access to the board? If they added me as admin, why don't I have the ability to LEAVE that access without asking them to do it from their end?

The only option it gives me to delete the board I no longer want to appear is to DELETE the entire workspace, with my two boards in it.

If I delete the workspace will that just delete MY ACCESS/VIEW or the actual board belonging to my former client or the live board with their access also, maybe they added me as an admin at the beginning, I don't remember. I removed my client as a workspace member, because I'm not showing as a member of that board to delete, and then a little while later, it came back. I just deleted it again.

The board I'm trying to remove myself from shows inside my workspace as 1 of 3 boards. Two of the boards show in the left pane as "Your Boards" and the third one, belonging to my former client, is floating in question land, with no explanation or options for how to change settings.

This should be a super simple thing, to remove yourself from a board you don't want to be connected to anymore. Why does Trello make it so ridiculously complicated?

These links don't help. No, you aren't always able to remove yourself....It seems if it was set up to only allow admins to remove users, then you are stuck contacting the former client? That makes no sense.   

"You will always be able to remove yourself from a Workspace. Scroll down until you find your own username, where the "Remove..." button will be replaced by a "Leave..." button. If you are the only admin of a Workspace, you will need to make someone else an admin before you can leave or [delete the Workspace](https://help.trello.com/article/762-deleting-an-organization)."   
<https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>

<https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>

<br />

Thank you


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It is done this way to avoid people having inaccessible orphaned boards, but also to enable Trello to be used in industries where people are allowed to remove themselves because their accounts are needed for auditing.

You will need to talk to the admins to get them to remove you from individual boards, or leave the workspace entirely (just their workspace, not your others)
new user for Premium board
Asked by Mika Ceron:

Someone has already a premium account for his own boards and is paying a monthly premium membership. Can I invite this person for free to my Premium boards or do I have to pay again for him or her, even when his registered email address has olready a premium membership, which is until now not connected to my boards? Thanks for an answer. all the best, Mika


Answers:
author: Alina Kurishko
body: Hi Mika,

Welcome to the Atlassian Community! ?

I should mention that Trello subscriptions are linked to a Workspace rather than a user account. A subscription cost depends on the number of Workspace members (including admins) and [multi-board guests](https://support.atlassian.com/trello/docs/multi-board-guests/).

With that said, if you add the mentioned user to only 1 board within your paid Workspace, you won't experience any additional charges. However, if you decide to add them to your Workspace as a member or add them to more than 1 board, you'll be charged a prorated fee for an additional seat in your Workspace.

This article provides more information on how billing in Trello works: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Hope this information helps!

Alina \| The Trello Team
Boards
Asked by Ken Robin Olsen:

How to share a list, between two diffrent boards, and they are bouth updated when i write in board.  

How can we easily do this


Answers:
author: TC Wang
body: Hi [@Ken Robin Olsen](/t5/user/viewprofilepage/user-id/5396092) welcome to the community!

You can try the Unito Power-Up to sync cards between boards. More details can be found in this [blog](https://blog.trello.com/trello-unito-power-up).   

Hope the above helps!
I cannot delete a workspace
Asked by Zoe Nicholson:

I've just logged in to Trello after many years and I've been added to a couple of workspaces in error, and whoever created the workspaces have left and I'm the only person in them now.

I was able to delete one, but on the second workspace I've gone to settings and tried to delete it but it's not deleting. I type the workspace name in and click the red button, but it doesn't delete. It just stays on the pop up box with the workspace name in it.

Any ideas how to remove it?


Answers:
author: Indhudharani Jothimani
body: Hi Zoe

Thanks for reaching out!

Could you please create a support ticket here: <https://trello.com/contact#/> with the screenshot and the workspace URL?
Is there a tool/button to create recurring events with out copying event?
Asked by Jim van Loben Sels:

I want to create a weekly recurring meeting, but can't seem to find button to allow (every Wedneday) so end up copying event and dragging to next week. Seems cumbersome.

Thanks,

Jim


Answers:
author: Dreamsuite Mike
body: Hi [@Jim van Loben Sels](/t5/user/viewprofilepage/user-id/5395840)

Welcome and happy new year

There is a power-up called [Card Repeater](https://trello.com/power-ups/57b47fb862d25a30298459b1/card-repeater) which can help you

<https://support.atlassian.com/trello/docs/using-the-card-repeater-power-up/>
Official Start Date > While selecting a start date, it should auto-populate the dates in c
Asked by Abdullah Khan:

Hi Community Members and Leaders,

Good Day.

I have facing a challenge while selecting a start date in the Card to auto-populate the dates in checklist.

Is there any possibility or a alternative logic to do this condition in the Trello automation?

**Below is the problem statement:**

Official Start Date  
\[Select Date\]\* \> Calendar Popup option   
\*When we select a start date, it should auto-populate the dates in the checklist.

Looking forward to the response at the earliest, thanks

Regards,

Abdullah Khan


Answers:
author: Alina Kurishko
body: Hi Abdullah,

Thanks for raising this question!

While it's not currently possible to copy the start date to a checklist item via an Automation rule, I can suggest you use Custom field instead. This would allow you to set a trigger to when a date in the custom field is set and them populate it to every checklist item on the card.

This rule would look similar to this one:

```
when custom field "Start date" is set, for each checklist item, set the item due on the date in custom field "Start date"
```

Hope this information helps!

Alina \| The Trello Team


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