Hi Team, I am trying to use "Excerpt Include" Macro but unable to use the same.
Asked by shrikant maheshwari:

Hi Team,

I am trying to insert the "Excerpt Include" Macro in the page and then as soon as I select the page in the field know as "Page Containing the Excerpt" after that for long time I don't get an option to **Update** (Greyed Out) the page and after few mins i get an option to update and then when I click on Update I get an error message as per the below attached screen shot.

![Excerpt include macro.PNG](/t5/image/serverpage/image-id/162854i711C42C0D83C3DAB/image-dimensions/209x191?v=v2 "Excerpt include macro.PNG")![unable to communicate - KB.PNG](/t5/image/serverpage/image-id/162858iE6FF3642572FE0C3/image-size/large?v=v2&px=999 "unable to communicate - KB.PNG")


Answers:
author: shrikant maheshwari
body: Hi Kishan,

I followed the KB article and tried all the steps given in that but nothing happened, the Excerpt Include Macro is still not working.

I have tried turning of the Collaborative editing but still its not working.

So when using the "Excerpt Include" macro , when I click on Preview I could see the data but as soon as I Click on the "Insert" nothing gets inserted and after sometime I get the option to update the page and then as soon as I click on update I get the error message as -

"Unable to communicate with server. Saving is not possible at this moment". please find the attached images.![Excerp include - no data is inserted when click on Insert.png](https://community.atlassian.com/t5/image/serverpage/image-id/163073i3CB7B4B6BF76A778/image-size/large?v=v2&px=999 "Excerp include - no data is inserted when click on Insert.png")![Excerpt Include preview- Data is visible.png](https://community.atlassian.com/t5/image/serverpage/image-id/163074i8EDB9292CE1DEAAE/image-size/large?v=v2&px=999 "Excerpt Include preview- Data is visible.png")

comments: author: Kishan Sharma
body: Hi Shrikant, thanks for trying those options, seems like the underlying problem is something else. I tried it on my test instance and it works fine for me. I would suggest [raising a support ticket with Atlassian](https://support.atlassian.com/contact/) for further help and post here once you have a solution.


author: Kishan Sharma
body: \*deleted\*


author: Kishan Sharma
body: Hi [@shrikant maheshwari](/t5/user/viewprofilepage/user-id/3058365)

Few questions -

Do you have the same page open in multiple tabs in your browser ?

Have you tried any other browser or tried the same actions in Incognito window and see if it works ?

Do you have Collaborative editing turned "ON" on your confluence site ?

Do you see any error messages in the atlassian-confluence.log file about it ?

comments: author: Shrikant
body: Hi [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

Please find the inline answers -

Do you have the same page open in multiple tabs in your browser ?

No

Have you tried any other browser or tried the same actions in Incognito window and see if it works ?

Yes but the same issue persists

Do you have Collaborative editing turned "ON" on your confluence site ?

Yes

Do you see any error messages in the atlassian-confluence.log file about it ?

No


author: Kishan Sharma
body: Thank you for confirming Shrikant. Please visit the below Atlassian KB to troubleshoot the collaborative editing

<https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>

You can try turning off the Collaborative editing and retry the actions to see if it works.


Tags: confluence-server

server