youngmon/atlassian-qna huggingface dataset:
Confluence Performance is very slow
Asked by Patrick Vogt:

Hi, today 2019-11-12 the performance is very poor. We had Review today and it was just not possible to call the Sprint-review Page.

Anyone else encountering this?

Our location is Switzerland/Basel

THX

Patrick


Answers:
author: Patrick Vogt
body: Confluence seems to be operational again!


author: Alexis Robert
body: Hi [@Patrick Vogt](/t5/user/viewprofilepage/user-id/458078) ,

there is an outage at the moment on several cloud products, Atlassian is investigating : <https://confluence.status.atlassian.com/>

It should come back to normal soon.

Let me know if this helps,

--Alexis

comments: author: Rami Smolyar
body: Hi,

Is there any time frame when it will be solved?

Thanks


author: Alexis Robert
body: Hi [@Rami Smolyar](/t5/user/viewprofilepage/user-id/3632056) ,

this should be resolved now as Atlassian claims they've fixed the issue.


author: Patrick Vogt
body: Hi Alexis, I cannot acknowledge this. My page still loads for nearly 110 seconds.


author: Alexis Robert
body: Hi [@Patrick Vogt](/t5/user/viewprofilepage/user-id/458078) ,

yes you're right, another issue has been identified with some instances being slow : <https://confluence.status.atlassian.com/>

Atlassian is investigating and will provide more information during the next hour.

Thanks for your patience !


Tags: cloud

confluence-cloud

performance
Is there a way to Justify text in Confluence Cloud editor?
Asked by Nivedita:

Apart from Left, Right and Center Align, is there a way to Justify alignment as in word?


Answers:
author: Diego
body: Hello again, [@Nivedita](/t5/user/viewprofilepage/user-id/3508205) ! Great to see that you are really active here in our community.

To be really direct and clear, ++*I will say we can not*++ . This decision is based mainly on the ++*accessibility of our platform*++.

You can check more details about it here, under this report:
> * [**++\[Confluence Cloud\] \[CONFCLOUD-36671\] Confluence should have Align: justify function for text++**](https://jira.atlassian.com/browse/CONFCLOUD-36671)

Here is an excerpt from that report:
> *Firstly, some background on our decision not to provide the option to align: justify. You can read more about it here\] <http://www.dyslexiaaction.org.uk/page/text-formatting-best-practice> and here <https://designforhackers.com/blog/justify-text-html-css/> but the short answer is that:*
>
> *Justification is not good for accessibility, and we strive to make all of our products as accessible as possible.*
>
> *Web browsers at the moment are not good at handling justification and so instead of hyphenation and modified kerning, just add large spaces in between words.*

So, for short, ++*we can not justify text in Confluence*++. Hope this answers your question, Nivedita!

Let me hear from you.

comments: author: Oscar Kramer
body: Hmm. Sounds like a poor justification for no justification.


author: nmart1n
body: I thought so, Oscar and then I read that it can be a problem for people with dyslexia.

<https://accessibility.huit.harvard.edu/design-readability>


author: AP
body: I don't know. Out of curiosity, I opened a few (paper) books I have on my desk and they are all "justified". (and visually more appealing than left-justified) Same with a few magazines.

In 2022, Confluence is the only editor that does not support "justify" alignment yet :(


author: Arno Wolthers
body: If I look at the formatting of Diego's answer I would argue that accessibility was not the primary focus while answering this question.


author: Philip.gillespie
body: Accessibility is about adding options, not limiting them. If Atlassian truly cared about accessibility, it would add options to switch between justified and left aligned text. Everyone could then have a choice about how to read content.


author: Marina Kovacevic
body: Adding more and more plugins to Confluence loses the purpose of it. Why should I use it if it doesn't have basic stuff like justifying text!? Switching back to MS Word and SharePoint doesn't sound so bad now, at least it would spare me some headache...


Tags: confluence-cloud

layout

text
Can you export an edited Global Blueprint?
Asked by Warren Rowe:

I have made some formatting adjustments to a Global Blueprint and I would like to save and share the edited version. Can I export this edited version of the Global Blueprint so that for instance I could import on another Confluence Cloud instance?


Answers:
author: Ollie Guan
body: Hello [@Warren Rowe](/t5/user/viewprofilepage/user-id/1602984) ,

Currently confluence does not have function a proper export and import user created or global template. You can vote for this ticket below.

[Export and Import Confluence Template](https://jira.atlassian.com/browse/CONFCLOUD-30778)


Tags: confluence-cloud
How to tracker usage and access in Confluence Cloud
Asked by Crystal Bantados:

A key stakeholder has asked if we can track user activity- see which pages they have viewed and when and what changes or additions that they've made to a space. Is this possible?

Appreciate any documentation or links you could throw my way!


Answers:
author: Shannon S
body: Hello Crystal,

Thank you for contacting us regarding this. There's a [Confluence Analytics](https://confluence.atlassian.com/confcloud/analytics-972332388.html) feature which is included in our [Confluence Cloud Premium](https://www.atlassian.com/software/confluence/premium) offering.

This will be able to show you the kind of information you need. You can go ahead and try the Premium plan at no extra cost for the remainder of your current and next billing cycle.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-cloud

user-management
new Cloud Confuence: "unable to communicate with server" "the connection timed out"
Asked by Jose Ramierez:

Greetings!

I set up a brand new confluence cloud, to evaluate for a new team I am on.

I was able to edit and publish one page, but on a child page, I cannot get it to save.

Tried in ffox and chrome. On Windows10. Everything is clean as can be.

My team is non technical, if I can't make it work, confluence is a non starter.

I'm on the free plan, so I cannot open this with support.


Answers:
author: Shannon S
body: Hello Jose,

Welcome to Atlassian Community. It's nice to have you!

I noticed that you were able to get in touch with our Cloud Support team. I will be confirming the same information here.
> We were able to identify that this is actually an unexpected issue and we noticed that it is affecting multiple customers. Our development team is aware of this issue and is already working on a fix for this. To keep informed on how it is going, you can check our [Confluence Status Page](https://confluence.status.atlassian.com/incidents/j0pdggryy3d3) and subscribe to it so you can receive all updates regarding this case.

Thank you for your understanding and let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-cloud
How to get user details giver user ID
Asked by Igor Nikolaev:

I'm writing a Confluence plugin and I need to get user full name given user ID. I found \`UserAccessor\` interface, but whenever I try to use it in my components I get \`NoSuchBeanDefinitionException\`:

\`\`\`

Caused by: org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'com.atlassian.confluence.user.UserAccessor' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {}

\`\`\`

I saw similar question raised before, but I couldn't find any clear resolution. Should I be using some other bean to get user details from?


Answers:
author: Shannon S
body: Hi Igor,

Thank you for contacting us about this! My recommendation for this type of question would be to raise it with the [Atlassian Developer Community](https://developer.atlassian.com/resources). That community is more folks who are familiar with this process, whereas this community is more end-users who do not have as much experience with developing for Atlassian apps.

Let me know if you have any trouble!

Regards,

Shannon

comments: author: Igor Nikolaev
body: Thanks, will post it there!


author: Shannon S
body: You're welcome, Igor!

Take care,

Shannon


Tags: atl-dev

confluence-server

server
How can a non-admin user see who the Space or Confluence admins are?
Asked by Dan Winkler:

Hi there, here's my use case, appreciate it if anyone has any advice:

I created a page and want to add a note that says something like "If you have any questions, please contact a Space or Confluence administrator." I tried two things, neither of which seems to work (I had a non-admin try to access these areas and they could not):

* linking to the Groups section in the Administration page so they can see the members of the Confluence Admins group
* directing users to look at the Settings - Permissions area of a Space so they can see the individual users and, that way, determine which users are likely to be Space admins

Thanks in advance,

Dan


Answers:
author: Diego
body: Hello there, [@Dan Winkler](/t5/user/viewprofilepage/user-id/228195) ! Knowing who is the Space admin is in Confluence is an important part of the usage.

If you access the Space settings and then go to the overview, you will see the "*Created by* " and the "*Administrators*" list as well.

Here is how to reach this information:
> 1. *Go to the desired space*
> 2. *Click Space Settings*
> 3. *Select Overview*
> 4. *Click the Space Details tab*
> 5. *This is what it should look like: ![SpaceSettings.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/72772i31543FE0802C5F3A/image-dimensions/463x219?v=v2 "SpaceSettings.jpg")*

Let me know if you can not access this section of Confluence, let me know. Looking forward to your reply, Dan!

comments: author: Dan Winkler
body: [@Diego](/t5/user/viewprofilepage/user-id/1188952) Thank you so much. It's so obvious that I'm chagrined that I missed it! Really appreciate your help, thank you.


author: Diego
body: Wonderful, [@Dan Winkler](/t5/user/viewprofilepage/user-id/228195) ! Glad to know this helped you out.

Come share with the community sometime in the future.


Tags: confluence-cloud
Authentication on confluence from Jira Service Desk
Asked by Jeff Santos:

HI guys,

We are using Jira Service Desk with Confluence as a Knowledge Base.

Currently, when a page is offered on the customer portal, the user must log in again on confluence in order to access it.

Is there any way we can avoid this second log in?


Answers:
author: Alexis Robert
body: Hi [@Jeff Santos](/t5/user/viewprofilepage/user-id/2605773) ,

this should be fixed in release 4.6.0 for Jira Service Desk, as reported here : <https://jira.atlassian.com/browse/JSDSERVER-1551>

Let me know if this helps,

--Alexis

comments: author: Jeff Santos
body: Thanks [@Alexis Robert](/t5/user/viewprofilepage/user-id/1213386)

It is good to know.

Thanks!


Tags: confluence-server

jira-service-desk

server
Do not want to auto send notifications when i add comment to the Confluence page.
Asked by Shruti:

How can I disable sending out the updates when a page comment is added for any confluence page. I do want to send out a notification if any content of a page is updated, but not when page comment is added.


Answers:
author: James Dellow
body: Why not just disable comments?

comments: author: Shruti
body: After Disabling the Comments I guess I will not be able to add any of the page comments? Is that correct? If yes, then I don't want that. I do want to able to add comments I just don't want to send out the notification for each comment I add.


author: James Dellow
body: Can you explain why you want to post comments, but not send a notification?


author: Shruti
body: After the initial doc shared with customers, later I would like to put some internal comments regarding the setup some additional internal info, so that way we have all info on one page, which I don't want to send out to clients as for them it makes no sense but very useful info on our part. I can create another document and link it but the info I want to post in a comment is not that much requires another document or do not want to navigate through different pages for the same. Hope this makes sense.


author: James Dellow
body: Without getting into building a custom macro, you are a bit limited in how to solve this in Cloud. While not optimal, the best solution I can think of using out of the box features that will absolutely make sure they don't get any notifications is to take a slightly different approach:

1. For each page where you want to add additional notes, create a child page, but apply page permissions so it is hidden from your customers
2. Add the 'Children Display' to the parent page, but pick 'rich content' for the Excerpt Display option.

As your customers can't see the child page, they won't see anything on the parent page. You can then add as many supplementary notes to the child page as you want without a notification being sent.

However, the excerpt shown will only display about 800 characters, but you can click through to see the child page.

The Include Page would be better, but it generates an error message if the user can't access the child page - this is a known bug/feature request.


author: Shruti
body: Great. This might work. I will give it a try. Thank you for your help and suggestion.


Tags: cloud

confluence-cloud
How long is information stored in Confluence (how long is the retention schedule)?
Asked by nicholas.m.miller:

How long is information stored in Confluence (how long is the retention schedule)?


Answers:
author: Darin - Opus Guard
body: [@nicholas.m.miller](/t5/user/viewprofilepage/user-id/3631024) a few years late here, but in case you're looking for a self-service solution, we built an app that makes setting your own custom retention policy incredibly simple. This helps keep your confluence spaces small, manageable, and compliant to ISO/SOC retention policy regulations. Let me know if I can help you better!

[Content Retention Manager for Confluence](https://marketplace.atlassian.com/apps/1233769/content-retention-manager-for-confluence?hosting=cloud&tab=overview)


author: Peter DeWitt
body: [@nicholas.m.miller](/t5/user/viewprofilepage/user-id/3631024) , If you are using Confluence Cloud this Atlassian document will explain the the data policies.

```
https://confluence.atlassian.com/cloud/data-storage-faq-873871367.html
```

If you are using the server version of Confluence, you will need to talk with your server administrator around the internal data policies.

-pjd
Annotations button
Asked by John Schneider:

Can anyone tell me where this button is in the editor?


Answers:
author: Peter DeWitt
body: [@John Schneider](/t5/user/viewprofilepage/user-id/3629283) , If I am understanding your question correctly, just highlight some text on the document and a you will be given a pop-up that allows you to comment or create a Jira issue. The comment should work for the annotation. -pjd


Tags: confluence-cloud
Some questions about anchors and looking for advanced properties
Asked by Jan Dan:

Hello all. We are looking for a certain kind of functionality - the closest we have gotten is with the anchor function, but there is a lot of additional legwork involved for what we want to do, and so thought it might be best to ask around for alternatives.

Basically, we want to be able to create an "anchor" in a text as a marker, which flags a paragraph to be reviewed, updated, whatever, and have the anchors already automatically collected/listed together somewhere. Basically flagging things to be taken care of, but being able to work with just a list of links to be able to jump to each part quickly, without having to manually make the anchor link for each individual one. Kind of like labels for parts on a page. Is there any kind of plugins or other macros that can do something like this?


Answers:
author: Doug Swartz
body: The [multi-excerpt plugin](https://marketplace.atlassian.com/apps/169/multiexcerpt?hosting=cloud&tab=overview) almost does what you need. What it doesn't do (I believe) is allow for auto-collection of the excerpts onto the "index" page. You would need to manually mark the text to be collected as inside an excerpt, then place the excerpt include on the index page.

Take a look at it though. I've never used the Confluence Cloud version of multi-excerpt.

comments: author: Jan Dan
body: Thank you for the information :) It is indeed closer to what we are looking for. However, it seems like it is created with the intention of being built into the page from the start, since it appears as a box you THEN put content in. We are wanting to use it more as a tool whilst reviewing and flagging already existing content. If there are any other tools similar to this, please feel free to share, thank you!


Tags: cloud

confluence-cloud
Office Connector for Confluence not working
Asked by John Tocco:

We recently upgraded to Confluence 7.0.1 (Server) and the Office Connector plugin is no longer working.

I have checked the plug-in settings and everything is enabled, but it still keeps prompting to edit with (and then the companion app download) instead of edit in excel for example.

What am I doing wrong?

Thanks!


Answers:
author: Shannon S
body: Hello John,

Thank you for contacting us about this. In Confluence 6.11, we removed the [Edit in Office](https://confluence.atlassian.com/conf610/edit-office-files-952622479.html) functionality and replaced it with [the Atlassian Companion App](https://confluence.atlassian.com/doc/administering-the-atlassian-companion-app-958456281.html). However, many organizations discovered that they are not able to use the Companion app with their current policies.

Therefore, we offer the ability to re-enable Edit in Office functionality for *some versions of Confluence*.

Have a look below for the full compatibility matrix:

* [Enable Edit in Office as a dark feature in Confluence](https://confluence.atlassian.com/confkb/enable-edit-in-office-as-a-dark-feature-in-confluence-978217013.html)

> **6.13** (Enterprise release versions from 6.13.6) \| ![(tick)](https://confluence.atlassian.com/s/en_GB/7202/e97769bbf919c0bd667762fc102f557beacb7f94/_/images/icons/emoticons/check.png) Compatible
>
> **6.14.x** \| ![(error)](https://confluence.atlassian.com/s/en_GB/7202/e97769bbf919c0bd667762fc102f557beacb7f94/_/images/icons/emoticons/error.png) Not compatible
>
> **6.15** (versions from 6.15.6) \| ![(tick)](https://confluence.atlassian.com/s/en_GB/7202/e97769bbf919c0bd667762fc102f557beacb7f94/_/images/icons/emoticons/check.png) Compatible
>
> **7.0.x** \| ![(error)](https://confluence.atlassian.com/s/en_GB/7202/e97769bbf919c0bd667762fc102f557beacb7f94/_/images/icons/emoticons/error.png) Not compatible
>
> **7.1.x** and later \| ![(tick)](https://confluence.atlassian.com/s/en_GB/7202/e97769bbf919c0bd667762fc102f557beacb7f94/_/images/icons/emoticons/check.png) Compatible

Therefore, for you to be able to enable the Edit in Office feature, you need to upgrade to version 7.1 or later.

Could you give that a try and let me know how that goes?

Regards,

Shannon

comments: author: Shannon S
body: John,

Have a look also here on the ongoing discussion on Community regarding this.

* [Changes to the Companion App in Confluence 6.15.6 and 6.13.6](https://community.atlassian.com/t5/Confluence-articles/Changes-to-the-Companion-App-in-Confluence-6-15-6-and-6-13-6/ba-p/1108896)

I hope that helps!

Regards,

Shannon


author: John Tocco
body: Hi Shannon,

Thanks for your response, that's unfortunate. I guess we will need to upgrade then!


author: Shannon S
body: Hi John,

You're welcome! I'm here in case you have any issues with the upgrade.

Take care, and have a pleasant rest of your week.

Regards,

Shannon


Tags: confluence-server

server
Confluence notifications setup
Asked by Javier_Garay:

Hi

Is there some way to setup notification (rules/schema) in Confluence like Jira does or something like that? I know there is a notification config for each user, under the user setup, but I'm searching for some global config.

I'm using Confluence cloud BTW.

Thanks  
Javier


Answers:
author: Diego
body: Hello there, [@Javier_Garay](/t5/user/viewprofilepage/user-id/1220173) . Currently, we can not configure the workbox notifications as we do in Jira. Here is what we can do with these notifications:
> * [**++\[Confluence Cloud\] Notifications++**](https://confluence.atlassian.com/confcloud/notifications-724765365.html)

What we ++*can configure is our email notifications*++, here we have some information on how:
> * ++**[\[Confluence Cloud\] Email Notifications](https://confluence.atlassian.com/confcloud/email-notifications-724765358.html)**++
> * ++**[\[Confluence Cloud\] Configuring email notifications](https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html)**++

We also have a Suggestion that aims at introducing notification schemes to Confluence cloud, similar to what already exists in Jira. We can read more about it here:
> * **++[\[Confluence Cloud\] \[CONFCLOUD-43409\] Add Notification Schemes to Confluence](https://jira.atlassian.com/browse/CONFCLOUD-43409)++**

The best course of action, as of today, is ++*to vote and watch the suggestion*++. Voting and watching it will increase the report visibility as well as keeping you up to date with everything posted there!

I hope this sheds some light on your search, Javier.

comments: author: Javier_Garay
body: Thank you very much, Diego.

I'll follow that suggestion.

Javier


author: Diego
body: Thanks for getting back to us, [@Javier_Garay](/t5/user/viewprofilepage/user-id/1220173) ! Glad to know I was able to help.


Tags: cloud

confluence-cloud
Create username aliases
Asked by Pavel Skola:

Background: One of our department is using it?s own (non centralized) confluence in my company with local users.

We have installed a "new" confluence (centralized) connected to Active Directory LDAP.

And we migrated the spaces from "non centralized" to our "new" confluence.

Goal: The goal is make "aliases" for users which were used in "non centralized" confluence coresponding to "new" confluence users.

The reason is keep linked articles in spaces functional.

Is it possible?

Thank you


Answers:
author: Shannon S
body: Hello Pavel,

Welcome to Atlassian Community! It's nice to have you.

I'm not quite sure I understand what you're attempting to do. As I understand it, you have two Confluence sites with two separate user bases. One is internal to Confluence, and the other is on LDAP. The issue you're having is that your users have two different usernames on each of these sites, and you want to connect the two.

For example, if my username on one instance is *shannon.spaniol* , and on the other instance it's *s.spaniol* , then you would want to make *shannon.spaniol* an alias of *s.spaniol*. Is that right? If not, could you please elaborate?

This is not possible natively, but there might be a workaround so I want to ensure that I have understood you correctly.

Regards,

Shannon


Tags: confluence-server

server
Can anonymous users comment on a public space?
Asked by Robin R:

Hey all, see question in the title.  

If yes, can I add something like a captcha? Or how would I prevent people from spamming and at the same time allow for a public discussion?  

Thanks for your time!  


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@Robin R](/t5/user/viewprofilepage/user-id/3630373) ,

The Anonymous users can add the comment in the space if the permission is set as per the below screenshot.

Captcha can be enabled at the time of the login of Confluence instance not for restricting the comment.

![comm_permission.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/72387i1A48AA4A3D5E9BC2/image-size/large?v=v2&px=999 "comm_permission.jpg")

Hope this helps you.

Thanks,  
Manisha


Tags: cloud

confluence-cloud