youngmon/atlassian-qna huggingface dataset:
How do I cancel payment of my credit card from a subscription I cannot reach?
Asked by Carl Emmoth:

*This question is in reference to Atlassian Documentation: [Cancelations](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721616)*

Ask your question here...


Answers:
author: Carl Emmoth
body: Hello,

I cannot reach the subscription. I've tried to call you twice but you haven't called back.

comments: author: Carl Emmoth
body: We have reached support and filled a contact form. Thanks


author: crochaju
body: Hi Carl, you should follow the steps bellow according to the documentation or just contact the support for further help!

If you're already logged in to your Cloud site:

1. Choose  
   ![](https://confluence.atlassian.com/download/attachments/744721583/Cog.png?version=1&modificationDate=1432251385855&api=v2) \> **Billing**
2. Choose **Manage applications**
3. Choose **Cancel my site** in the top-right corner of the page

If you're not logged in to your Cloud site:

1. Log in to [my.atlassian.com](https://my.atlassian.com/) (you'll arrive on the Licenses page by default)
2. Click the '+' sign of your Atlassian Cloud subscription (the account management pane will display)
3. Click the **Cancel Subscription** link to request cancelation of your account

If you'd like a backup of the data in your Atlassian Cloud site, see [Import and export data](https://confluence.atlassian.com/display/Cloud/Import+and+export+data).

Your Atlassian Cloud subscription will be terminated at the end of the current billing cycle and your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

Sources:

<https://confluence.atlassian.com/display/Cloud/Cancelations>

<https://confluence.atlassian.com/display/CONFEVAL/Atlassian+Cloud:+Cancel+my+subscription>

Cheers

Carlos Rocha


Tags: account

documentation
Are there free license for vocactional trainer?
Asked by Andreas Jesina:

I'm a vocational trainer and would like to know if I could get a academic license or similiar one.


Answers:
author: Jim C.
body: Hi Florian,

Atlassian offers free licenses for students and teachers, please have look at the [Atlassian Classroom License Request](https://www.atlassian.com/survey/classroom-license-request) form for more information and the application.


author: Andreas Jesina
body: $10 only contains JIRA Software. What about Confluence, ServiceDesk, HipChat and BitBucket? If I want use them I have to pay $50 for vocational training.

I was hoping Atlassian would give sponsor for vocational training, also it good for Atlassian if vocational trainee get know well about Atlassian products.


author: Nic Brough -Adaptavist-
body: Academic licences are available, and cheaper than full commercial ones.

But for training, you'll probably find a $10 licence will be enough.


Tags: account

licence
I need to locate the license we just purchased. What is the URL to my account
Asked by Edward Sargent:

*This question is in reference to Atlassian Documentation: [Finding Your Support Entitlement Number](https://confluence.atlassian.com/pages/viewpage.action?pageId=229840018)*

**SEN-2132609**

**Please send me my new license. The payment was made last week.**


Answers:
author: Nic Brough -Adaptavist-
body: Log into your my.Atlassian account and you will find it in there

comments: author: Edward Sargent
body: Nic,

Very interesting. If I could log into my account I could find my license. What is the URL for accessing my account and locating my license. I do not know how to access my account. That's the problem. Thanks. Meanwhile, you can just send me the license.


author: Nic Brough -Adaptavist-
body: Try my.atlassian.com

We're a community of end users, not Atlassain (although they are active here), we have no access to your licence or your system, and less knowledge of the accounts than you do.


Tags: account

atlassian-support

documentation

sen
close my account
Asked by Ramsin Savra:

Hello, how can I close my account?

Thank you.


Answers:
author: childnode
body: related to / dup of: <https://answers.atlassian.com/questions/39450908>
> [I want to close my evaluation jira software account #myAnswer](https://answers.atlassian.com/questions/39450908/answers/42675824):  
>
> as it turns out, there is (nowadays) a hidden page in the Atlassian ID Account Management:
>
> <https://id.atlassian.com/manage/close-account>

comments: author: Morgan Knicely
body: **TL;DR:** If you want your personal data erased, do not delete your Atlassian Account yet. Instead, make a [General Inquiry](https://www.atlassian.com/company/contact/general-inquiries) so we can locate everything that should be removed.

Atlassian has published [GDPR and You](https://confluence.atlassian.com/gdpr/gdpr-and-you-949245585.html) about your personal data rights under the new EU regulation. It has full details about what data Atlassian collects and how to remove it. For some things we will need to help you do this because the ability to self-serve has not yet been created.

Your Atlassian Account is the thing that connects all your personal data. If you remove it first, it will be much harder to help you exercise your right to access and erasure.


Tags: account
?? license key
Asked by zhong qian:

*This question is in reference to Atlassian Documentation: [Can I access my customer's license key?](https://confluence.atlassian.com/pages/viewpage.action?pageId=321257673)*

Ask your question here...


Answers:
author: Lucas Simon
body: Hello Zhong,

You can always access your licence information [here.](https://my.atlassian.com/)

Best Regards,

Lucas Simon   
Confluence/Crowd Support  
Atlassian


Tags: account

licence
I want to change the billing reference name for my company
Asked by Roberto Garella:

I'm the reference for the Atlassian account for my company and I receive every month the invoice. How can I change the reference name and email address? Thank you


Answers:
author: 105349
body: Hey Roberto!

You should be able to change this information by following [this documentation](https://confluence.atlassian.com/purchasing/how-can-i-change-the-billing-and-technical-contacts-for-my-atlassian-products-432802239.html).

If that doesn't work for you, you can submit a ticket [here](https://www.atlassian.com/company/contact/purchasing-licensing), and someone from Atlassian should be in contact with you shortly.

Good luck!


Tags: account

billing
Inactive users situation ???
Asked by Paul Khair:

*This question is in reference to Atlassian Documentation: [Pricing \& Ordering](https://confluence.atlassian.com/pages/viewpage.action?pageId=319390463)*

if i have 75 users (50 active users, 25 inactive users) .. my question is .. can i buy only 50 users = 3300$ ???


Answers:
author: Nic Brough -Adaptavist-
body: Licence numbers are tiered, not additive.

If you have 75 active users, you need to be on the 100 user tier (most of the products have 50 and 100 level tiers, but not all)

If you only have the 50 active users, you can stay on the 50 user tier.

If you increase from one tier to another during the duration of a licence, the existing licence's number and months left is taken into account when working out the cost.


Tags: account

purchase
MY LOGIN PASSWARD AND USER ID MISSING
Asked by vijaya kumar:

*This question is in reference to Atlassian Documentation: [Forgot Password and Self-Service Reset Password Missing or Not Visible](https://confluence.atlassian.com/pages/viewpage.action?pageId=703400547)*

MY login passward and user id missing


Answers:
author: Nic Brough -Adaptavist-
body: It's not clear what you want here.

You have referred to a document about the two reasons a "forgot password" option might not be available to a confluence user, but the question doesn't seem to be about that.

Please explain what you mean by "missing" in this question


Tags: account

password
Can't change email - request malformed
Asked by Mike:

Every time I am trying to change my email on Atlassian ID page I get a screen with message "Oops, you've made a malformed request". How can I change my email?


Answers:
author: Paul Mastorides
body: Atlassian uses a slew of third party cookies. Firefox has to be completely open for JIRA to work. Firefox-\>Preferences-\> ...-\> accept cookies -\>accept cookies from 3rd party sites.


author: Titus
body: It seems that this is a browser problem. Using firefox I cannot login at my atlassian account:

"Oops, you've made a malformed request."

Using another browser and everything works fine.

*[Update the "Oops, you've made a malformed request." error message to a more adequate and useful one.](https://jira.atlassian.com/projects/ID/issues/ID-6249?filter=allopenissues)*


author: ttn
body: Me too, please fix it


Tags: account

atlassian-id

email
sysadmin password
Asked by Humair Mandavia:

*This question is in reference to Atlassian Documentation: [Add, edit and remove users](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721624)*

we have an employee who has the password for sysadmin - can we reset the password and set the email address to my address? Please response to [humair.mandavia@zukenusa.com](mailto:humair.mandavia@zukenusa.com)

Thanks,

Humair


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to contact <https://support.atlassian.com> if this is a Cloud system. (If it's Server, see <https://confluence.atlassian.com/jira064/retrieving-the-jira-administrator-720415928.html> )


Tags: account

user-management
why do i need a server id if I'm using the cloud version?
Asked by Franklin Herman:

*This question is in reference to Atlassian Documentation: [Finding your Server ID](https://confluence.atlassian.com/pages/viewpage.action?pageId=749383417)*

Ask your question here...


Answers:
author: Nic Brough -Adaptavist-
body: You don't. Why are you looking for it?


Tags: account

server-id
How to edit a Google synced user profile ?
Asked by Ludovic MOTTINI:

*This question is in reference to Atlassian Documentation: [Add, edit and remove users](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721624)*

We have 3 domains names in one Google Apps account. I edited the default domain name of a user in Google Apps and now he cannot access Atlassian websites. I tried to edit his profile but it doesn't work. Any idea ?


Answers:
author: Ludovic MOTTINI
body: The only solution I found for now is to delete the user and recreate it with the new domain.


author: viktorokolot
body: Hi @Ludovic MOTTINI

please change domain name in JIRA user-managment for this user on this "new" default domain name.  
need change Email parameter for this user

comments: author: Ludovic MOTTINI
body: Hi @Viktor Okolot \[Polontech\],

Thank you for your feedback, but since the user was created by Google Apps synchronization, I could not edit the domain name.


Tags: account

user-management
Email Adresse ?ndern
Asked by Said Bag:

Hallo, wie kann ich meine Email Adresse ?ndern? Die Verifizierungsemail funktioniert nicht.

Danke.


Answers:
author: Michael Partyka
body: Hi,

are you able to login in? Are you global admin?

comments: author: Said Bag
body: Yes , I can sign up , but I get the following email :

|-----------------------------------------------------------------------------------------------------------------------|
| |------------------------------------------| | **Sorry, we couldn't change your email** |                             |
| *** ** * ** ***                                                                                                       |
|                                                                                                                       |
| |-----| | Hi, |                                                                                                       |
|                                                                                                                       |
| Your email change request could not be processed because xxxxxxxis already associated with another Atlassian account. |
|                                                                                                                       |
| Log in to view your account. If you've forgotten your password you can reset it here.                                 |
| If you didn't request this change you can disregard this email.                                                       |
| |------------------------| | Cheers, The Atlassians |                                                                 |


Tags: account
change url address
Asked by Sandy Lee:

*This question is in reference to Atlassian Documentation: [Change your application or site name](https://confluence.atlassian.com/pages/viewpage.action?pageId=744721605)*

My company, Worldnow, was acquired by Frankly. How can change the Atlassian URL for our account?


Answers:
author: Nic Brough -Adaptavist-
body: You have to get a new Cloud system, export the old one and import it into the new one (then let the old one expire)

See <https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html>

comments: author: Sandy Lee
body: How long does this migration take and does it cost anything to do it?


author: Nic Brough -Adaptavist-
body: There's no direct cost, but you should budget for your time and resource to do the work.  

The migration time is mostly down to the size of your data - a few thousand issues will export and import in minutes, but when you're heading for hundreds of thousands of issues, it'll take hours.

You should test this before you do it no matter what. The test run will give you an idea of time.


Tags: cloud

url
Is there a way to get the Rich Text gadget to show to users not logged in?
Asked by Gaven Ray:

This seems like an odd question as I know if not done right there can be security concerns.

We are wanting to show the rich text gadget rather a user is signed in or not. We are making some changes to how users log in and want to show them information regarding what they need to do to update the their accounts to log in.

Nothing that will be is the box will be a security concern for us.


Answers:
author: Manon Soubies-Camy
body: Hi [@Gaven Ray](/t5/user/viewprofilepage/user-id/3920229),

I don't have access to a Jira Server or Data Center, so I can't test it, but if I remember correctly, you can:

1. Update the Introduction gadget with any text you want (?? \> System \> Edit settings \> Introduction; [see related documentation](https://confluence.atlassian.com/jirakb/how-to-configure-jira-s-introduction-gadget-1283493134.html))
2. Add the Introduction gadget to your system dashboard (?? \> System \> User interface \> System dashboard; [see related documentation](https://confluence.atlassian.com/adminjiraserver0912/configuring-the-default-dashboard-1346047083.html))
3. And it should show up even for not-logged in users

Hope this helps!

- Manon

comments: author: Gaven Ray
body: The introduction gadget only allows for Wiki Markup not rich text. It does not give the same level of customization as we would like from the Rich Text Gadget.


Tags: data-center

jira-data-center

jira-server

server
Why I can't assign parent issue from the same project
Asked by Crist?bal Gonz?lez:

I have a Software Project (CUS), I want to assign parent issues to its tickets (Epic and stories) but I only can assign parent issues from different Software Projects (BCDL, VIS, etc.). Somebody knows why this is happening or what configuration changes should I do?

The available issue types are:

Customer Engagement

Epic

Story

Task


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly let us know whether CUS is Team managed project or company managed project ?

Also on a story issue on CUS project you can see the Epic issue from different project, but you don't see Epic issue on same project in "parent" field ?


author: John Funk
body: Hi Crist?bal,

Can you give us some more details? What field are you trying to update? What are the steps you are doing? What is the issue type of the issue you are updating? Can you share the Issue Type Scheme for the CUS project?


Tags: cloud

jira-cloud
How do I move a task from In progress back to Open?
Asked by Margaret Maziec:

Hi Team, I Opened a new unassigned issue by mistake. Now it is showing "In progress".

How to go back to "Open"? Thanks!


Answers:
author: Mohamed Benziane
body: Hi,

you need to look at your workflow to see if it's possible de go back to the previous status

comments: author: Margaret Maziec
body: I tried to go back but that doesn't work.


author: Marc - Devoteam
body: HI [@Margaret Maziec](/t5/user/viewprofilepage/user-id/1219410)

Welcome to the community. Check the workflow associated with the issue type.

Can you transition back to Open, if not the workflow has to be updated.

Depending on the project type Team or Company managed, the project admin or the jira admin needs to make the change if required.


author: Margaret Maziec
body: Thanks, I will ask our company jira admin for help.


Tags: cloud

jira-cloud

jira-service-management
Schedule transition of a specific ticket every week - This component may be incompatible
Asked by Mc Darryl Atacador:

Hi,

I'm trying to schedule a transition of a specific ticket, but I'm getting an error that says - this component may be incompatible

![issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/346667i4DB711160EAA6EB4/image-size/large?v=v2&px=999 "issue.png")


Answers:
author: Robert DaSilva - Adaptavist
body: Hi [@Mc Darryl Atacador](/t5/user/viewprofilepage/user-id/5589111) , I would first recommend using the JQL Search feature as part of the Scheduled trigger. By filtering your query at the trigger instead of as a Compare condition, you are reducing the number of iterations your automation needs to run for. This will save on your allowable automation limits, and should perform much faster.

The option to do this is at the very bottom of the Scheduled trigger settings.

![Screenshot 2024-09-10 at 3.28.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346670i4EC466F1F06BCD60/image-size/large?v=v2&px=999 "Screenshot 2024-09-10 at 3.28.27?PM.png")

You may need to also use a Branch Rule, to have your transition trigger for each issue that gets returned from the JQL query we set up.

Here's what it should look like. Let me know if this works!

![Screenshot 2024-09-10 at 3.30.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346671iE731C720077A7724/image-size/large?v=v2&px=999 "Screenshot 2024-09-10 at 3.30.42?PM.png")


Tags: cloud

jira-cloud
Etat des tickets et burndown
Asked by Antoine Gosseaume:

Bonjour,

J'ai un petit souci de "synchronisation" entre les tickets et mon burndown.   
En effet, les tickets sont compt?s uniquement comme ferm?s quand le statut "termin?" est atteint dans l'?tat dans mes sprints.

Or, j'aimerais que ces derniers soient ferm?s quand la PR est accept?e et que le statut "merg?" est atteint dans bitbucket. Cela simplifierait beaucoup le process de devoir retourner dans le backlog, faire le changement de statut syst?matiquement et ?viterait donc les oublis.

Ma question est donc la suivante, est-ce qu'il y a un moyen de changer la cat?gorie ou bien le d?clencheur sur les tickets ?

Merci

Antoine


Answers:
author: Mohamed Benziane
body: Bonjour,

vous souhaitez qu'une action r?alis? dans bitbucket pousse le ticket Jira dans un statut en particulier ? Si oui cela est possible via les trigger dans les workflows

<https://support.atlassian.com/jira-cloud-administration/docs/configure-workflow-triggers/>

comments: author: Antoine Gosseaume
body: Bonjour,

En effet c'est exactement ce que je cherche. Je viens de consulter la document mais j'ai un doute, il faut bien configurer les trigger dans les workflow bitbucket et non jira c'est exacte ?


author: Mohamed Benziane
body: Il faut les configurer dans Jira. Il faut juste s'assurer que le lien entre l'app bitbucket et Jira est bien configur? au niveau de l'instance.


author: Antoine Gosseaume
body: Le lien est bon mais j'ai l'impression que je ne peux pas changer le trigger de fin de ticket. Que pour un ticket il y'a uniquement les 3 choix "a faire" "en cours" "termin?" et que je ne peux donc pas mettre par exemple "merg?" comme trigger de fin de ticket et que ce ticket soit ensuite pris en compte dans mon burndown.


Tags: cloud

jira-cloud
Assignee Avatar Initials not showing up on Team Managed Board
Asked by akhilaa_susheela:

Hello,

The Assignee Avatar Initials is not showing up on my Team Managed Board and is showing up as a generic avatar instead, which makes it inconvenient in the board view. How can I fix this please? I'm a Project Administrator on the board.

Thanks!


Answers:
author: pinky_reddy
body: Hi [@akhilaa_susheela](/t5/user/viewprofilepage/user-id/5589087)

You should be able to change your Avatar by <https://id.atlassian.com/manage-profile>

When you click on the image you get an option to update your Avatar Initials.

Please let me know if it worked.

Thanks


Tags: cloud

jira-cloud
How to automate the rule?
Asked by Vandana Mandal:

Hi,   

I have a query for the conditional given below:   

I have a scrum of scrum board which is a parent project board(SSO). Under which I have 3 different boards as well. One for Product(SPE), one for engg(ENG) and one for QA(QAP).   
Assuming the release version mentioned in the parent board (SSO) is given as Release Q3 2 and one of the child epic assuming QA(QAP) has the release version has same.   
Now when the child epic's versions changes to Release Q4- 1, change the release version in the parent ticket to Release Q4- 1 and notify in the comment as " The release version got changed in this QAP-24.  

Help me with the automation rule step.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. If I understand correctly "Epic" issue type is child issue and you have a custom issue type which is "parent" to Epic issue type?

You can try following the rule. I have used the affects version, you can use Release version.

![Screenshot 2024-09-11 at 10.27.29?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346714i10D872219CE0BB40/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 10.27.29?AM.png")

comments: author: Vandana Mandal
body: Hi [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433)   

Let me try.


author: Vandana Mandal
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) what if I have multiple project as an epic under an idea (parent ticket).


author: Mohanraj Thangamuthu
body: Hello, Good day. Make sure to add all required projects in the automation rule scope, this should help. Thanks


Tags: automation

cloud

jira-cloud