youngmon/atlassian-qna huggingface dataset:
Trello support & account issues
Asked by Oleg:

I did not received any warning messages or emails but a few weeks ago it is logged me out from trello and said that "account is deactivated, please contact support". To be honest, I do not have any ideas what happened. How am I able to see why it is deactivated and/or re-activate account with no losing boards? Asking question here in hope that some mods would see it or someone faced this problem as well.

trello support service also do not want to work with error "Something went wrong, please try submitting your request again"


Answers:
author: Alex W
body: [@Oleg Kurts](/t5/user/viewprofilepage/user-id/4985952) - I'm not sure what you mean by 'trello support service also do not want to work with error "Something went wrong, please try submitting your request again"' - I can see you have a ticket open with my colleague Victor who is assisting with this request.

comments: author: Oleg
body: Thanks for replying. So, the problem was that on my main account (in which records were kept) it was deactivated for an unknown reason. In the first weeks, when trying to log into the account, nothing happened, and after a couple of minutes, I was redirected to the authorization page. And just the other day, when I decided to log into my account again, I got an error stating that the account was deactivated. On the page for creating a support request without logging in atlassian, after processing the entered data, the service gave the error mentioned earlier "Something went wrong, please try submitting your request again". Solving this error helped only by registering a request through another mail.


author: Oleg
body: [@Alex _ Trello](/t5/user/viewprofilepage/user-id/4469170) - Sorry for the inconvenience and incorrect wording of the problem. Perhaps this refers to some section of the type "technical errors" to consider in which case the service has an error in processing. But thank you!!!!!


Tags: deactivate
Como sublinhar um texto?
Asked by Monyque Lima:

Encontrei informa??es para deixar o texto em negrito ou para deixar em it?lico. Mais n?o encontro como sublinhar.


Answers:
author: Theodoro Reato
body: Ei Monyque,

Tudo bem?

Por enquanto n?o ? poss?vel ++sublinhar++ palavras no Trello, eu farei quest?o de avisar o Time de Produto sobre esta solicita??o. Por?m n?o posso garantir que ser? implementado.
Automating an Email Reminder
Asked by Eamon McCracken:

I'm trying to use Trello to track meeting minutes and action items from those meetings. I have it set and working for when I add an action item to a checklist in the minutes it creates a card in the "action items" list and the description of the new card will automatically mention the person who was @'d in the checklist. But from here I also want an email sent to that person as a reminder, and I believe the problem is getting that @'d person added as a member of the card. I've tried several iterations of commands using variables but I get the error message from Trello that they can't find that member, so no email is sent. I must be doing something wrong but I'm not sure what and any help would be greatly appreciated. Thank you!![trello automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/205798i8544B7A08964A0ED/image-size/large?v=v2&px=999 "trello automation.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Eamon McCracken](/t5/user/viewprofilepage/user-id/4966318) ! Welcome to the community :) I had a play around and managed to make it work. Here are the commands I created (a sort of simplified version of yours):  

![Mentioned user commands.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/206128iAB9742C10FF814D6/image-size/large?v=v2&px=999 "Mentioned user commands.PNG")  

I think the key here is to add "@" before your {wildcard1} variable.

comments: author: Hannah Humbert - Simpla Workflows
body: Edit: That first rule should actually contain the {\* } variable. Also, I added an extra action to remove the [@mention](/t5/user/viewprofilepage/user-id/732788) from the title just to make things cleaner:  

![wildcard.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/206130iCFAAFAC6C33192D8/image-size/large?v=v2&px=999 "wildcard.PNG")


author: Eamon McCracken
body: Thank you! Works like a charm.
How can I make a single label list for multiple boards
Asked by ?????? ??????????:

I have several boards, and a large number of labels, which should be the same on all boards. Moreover, new labels appear every week and I would like them to be copied automatically to the lists on all boards. How can this be implemented?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@?????? ??????????](/t5/user/viewprofilepage/user-id/4985513) ! Welcome to the community :) For the moment, most data in Trello is stored at the board level. So labels, custom fields, and lists. There is currently no way to create these things at a higher level like the workspace level.  

You could create workarounds with automation, but I'm not sure they'll be the most sustainable approaches. For example, Zapier has the ability to trigger an automation when a new label is created and the action can be to create this label on other boards. However, you need to choose the board in your trigger; you can't say "when a new label is created on any board". So perhaps it will work if you have a "Master" board that is your source of truth. And any new labels etc. that get added there are propagated to all boards.  

You could set up something similar using butler automation as well.  

I'd suggest submitting a feature request to make labels exist at the workspace level for a more longer-term solution though. You can do this via <https://trello.com/contact#/>


Tags: label

board
Does it cost extra to add powerups?
Asked by Rhys Ainsworth:

I am looking to integrate apps including Slack, Clockify, OneDrive, Outlook and Teams to my Trello boards - will this cost extra? I have searched online - some sites say it depends on which plan I have purchased and some say I can add unlimited powerups no matter which plan. Can anyone help?


Answers:
author: Dave Mathijs
body: Hi [@Rhys Ainsworth](/t5/user/viewprofilepage/user-id/4985776) welcome to the Atlassian Community!

Many Power-Ups and integrations are free, while others have service costs that come from the third-party developers that create and maintain them.

comments: author: R?mi BERNI?RES
body: The only thing to know is the number of power-ups. Recently, the number of power-ups for each board is unlimited for all.

Like Dave said, some power-ups needs to be pay for maintenance

See you


Tags: app

board

power-up
Updating Xero Projects from Trello
Asked by Kath Milo:

Hi there

Does anyone know how to update Xero Projects automatically from Trello?

In particular, when a new project is added in Trello, I need the information to update in Xero Projects.

Thanks


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Kath Milo](/t5/user/viewprofilepage/user-id/4985686) maybe also have a look into [Zapier](https://zapier.com/apps/trello/integrations/xero)? They don't have an integration with Xero Projects, but you can set up an automation that creates/updates a contact in Xero when a new board is created. From there, I believe you can have it so a project gets automatically created in Xero projects using Xero's native integration.   

If you need a more ongoing sync of card information, there's also the [Xero Projects power up](https://central.xero.com/s/article/Projects-Power-Up-for-Trello).  

Hope that helps!

comments: author: milynnus
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993)

Should have checked the power up library. Thanks.


author: milynnus
body: [@Kath Milo](/t5/user/viewprofilepage/user-id/4985686)

My experience with help a client connect zero and Trello was the need to refresh the token so as to keep the connection between the two systems. Otherwise than that it is using the api to update the partner system. This should be applicable to your use case. Using http request or webhook to update xero will be the two options available for you.


Tags: xero
Board name lock
Asked by Patrick Hornskov:

Hi everyone!

I am currently having an admin-issue with a couple of my boards. I usually change the name of my boards according to the tasks at hand.

However, for some reason, some of my board names are locked. This is visually shown by a little lock next to the board name. How do I unlock this if at all possible?

Thank you very much :)


Answers:
author: Dave Mathijs
body: Hi [@Patrick Hornskov](/t5/user/viewprofilepage/user-id/4985636) and welcome to the Atlassian Community!

Have a look at the following support article: [Changing permissions on a board](https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/)

Hope it gives you some insight in board permissions.

comments: author: Patrick Hornskov
body: Hi Dave,

Thank you very much for the reply!

However, im still having issues changing the board name on some of my boards :( Could be the result of the board being too old or something?
Comment partager un tableau via un lien sans identification
Asked by Amiral Albator:

Comment partager un tableau via un lien sans identification, j'ai test? le power-up external share mais celui ci ne partage qu'une carte et pas le tableau dans son ensemble.

Exist-il une autre solution ?


Answers:
author: R?mi BERNI?RES
body: Bonjour, il y a une possibilit? de partager votre tableau en le mettant en visibilit? "Public"

Cependant, ce n'est que vous qui pourrez modifier les cartes et les listes

Une personne qui souhaite modifier le tableau devra faire partie de votre "Espace de travail" ou de votre "Tableau"

Bonne journ?e et bon 14 juillet!

comments: author: R?mi BERNI?RES
body: ![Screenshot_20220714-160909_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206018i1767F4BBA664B235/image-size/large?v=v2&px=999 "Screenshot_20220714-160909_Trello.jpg")![Screenshot_20220714-161003_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/206019i519F5EE1F53F397D/image-size/large?v=v2&px=999 "Screenshot_20220714-161003_Trello.jpg")


author: Amiral Albator
body: Merci pour la r?ponse mais du coup comment retrouver par d'autres utilisateur ce m?me tableau mis en public ?


author: Amiral Albator
body: O? faire la recherche et par quels mots cl?s ?


author: R?mi BERNI?RES
body: 1. Avec le lien du tableau commen?ant par ?a: <https://trello.com/b/>

2. Avec de la description

3. Avec le titre de votre tableau


author: Amiral Albator
body: J'avais pas vu ce lien. Merci


author: R?mi BERNI?RES
body: Avec plaisir, passez un bel ?t?!


Tags: board

share
Exporting a list as a SERIES of PDFs
Asked by Richard Swan:

Hi all

I'm trying to work out a way of exporting a Trello list as a series of PDFs, one for each card on the list. Ideally the PDFs would be labelled by the card name, and the description field would be the text in the PDF. That's the only information in the cards. Any ideas? I don't mind if there would be multiple steps. There are over 400 cards in the list, so doing them manually is going to take a long time...

I already have Board Export, so can export to a PDF or CSV.

To explain, I'm a musician, and I use Trello to store lyrics for songs. I'd like to use a different programme though, so that I can use my iPad and Apple Pencil to annotate in margins. For the programme I want to use (ForScore), I need to import each song as a separate PDF, otherwise it will get very unwieldy.

Thanks

Richard


Answers:
author: Richard Swan
body: BTW I already have Board Export, so I can send to CSV, just not sure what might do this trick...
Linked Card Automation
Asked by Anthony:

I have the following automation running:

convert all the items in checklist "Stages" into linked cards in list "Send to Drafting" using pattern "\[{cardname}\]({cardlink})" copying members, and link the cards together

The result is a hyperlinked card, but I need to connect together. Is there a way of doing this automatically?

![trelloconnectcardquestion.png](https://community.atlassian.com/t5/image/serverpage/image-id/205751i27F3D01504D08690/image-size/large?v=v2&px=999 "trelloconnectcardquestion.png")


Answers:
author: Jared
body: If you put "for each card linked in the attachments" before "link the cards together", it should link the created cards back to the original one.

comments: author: Anthony
body: I have done as requested and linked before converting items in checklist, but still have the same issue.

See example:

link the cards together, and convert all the items in checklist "Stages" into linked cards in list "Send to Drafting" using pattern "\[{cardname}\]({cardlink})" copying members

Do you have another suggestion?


author: Anthony
body: Hello?


author: Anthony
body: Please advise?


author: Anthony
body: Hello?


author: Anthony
body: This is still outstanding - can you please advise.


author: Jared
body: Can you try changing the rule so that there's a \`for each card linked in attachments,\` clause? It should look like this in the editor:

![Screen Shot 2022-10-24 at 8.42.31 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/222197i9C1F0288A11B0C02/image-size/large?v=v2&px=999 "Screen Shot 2022-10-24 at 8.42.31 AM.png")


Tags: card

link
golang module update not available until ten minutes or so after the commit
Asked by Chris Crenshaw:

I have two projects, written in go. Project A is the main application and Project L is the library on which Project A depends.

I make a change to Project L and commit it.

I attempt to update the go.mod in Project A, but the go tools do not see the commit to Project L for about 10-15 minutes - at which point the go module update works correctly.

During this latency period I see the commit on Project L.

I assumed that under the hood that the go module tooling simply used git to pull down the latest commit (when performing the go module update).

Is there some sort of caching going on here? Either with the git server, or something with my golang configuration?


Answers:
author: Theodora Boudale
body: Hi Chris and welcome to the community.

Are Project A and Project L two separate repositories in Bitbucket Cloud?

You mention
> the go tools do not see the commit to Project L for about 10-15 minutes

I am unsure where exactly the new commit is not visible. Assuming that Project L is a repo, do you have a clone of this repo (or just its source code) on your local machine or a different server? And is this where you don't see any new commits immediately?

If this is the case, how does this clone (or the source code) on that machine get updated when you make a new commit to the Bitbucket repo? Are you using a CI/CD tool? Are you using webhooks and a script to pull changes on new commits?

The first thing to figure out is how these updates are triggered, in order to find out why this delay occurs.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

golang

module
MY IP is blocked can't pull push the code
Asked by Aliahmad Pasa:

Hello Sir,  

MY IP - 182.59.133.80  

it is blocked on bitbucket can't access the bitbucket.org page, Also unable to pull/push the code over in the repository.  

If possible please White List my IP.  

Thanks for the help in advanced.


Answers:
author: Nic Brough -Adaptavist-
body: You will need to check with your bitbucket administrators if they need to whitelist first, and possibly check your network. What exactly is the error message you are getting?

comments: author: Aliahmad Pasa
body: fatal: unable to access '<https://bitbucket.org/ambica-society-consultancy/ambica.git/>': Could not resolve host: bitbucket.org  

getting above error when I pull or push the files.  

It works if I switch my internet


author: Nic Brough -Adaptavist-
body: That's nothing to do with whitelisting or blocking

\>Could not resolve host: bitbucket.org

Means your network is not able to look up the name to resolve the address. You'll need to ask your network admins why the DNS on that network is not working.


author: Aliahmad Pasa
body: okay.  

Thanks for the help.


Tags: bitbucket-cloud

cloud
Starting Bitbucket complains about Git version
Asked by moby_dev:

I am trying to upgrade Bitbucket 5.16.2 to 7.14.0 on a clean install of Ubuntu 20.04. I restored the Bitbucket folders from backup, so technically, Bitbucket has never run on this install before in my environment.

I run the ... /bin/start-bitbucket.sh script and Bitbucket appears to start fine. When I go to access the app via Chrome, I get this:

A fatal error has occurred {#toc-hId--1241677590}
-------------------------------------------------

The following problem occurred, which prevents Atlassian Bitbucket from starting:

* You are using Git 2.25.1. This version is not supported due to changes which break core Bitbucket functionality. Downgrade to a supported version and restart, or check for later versions of Bitbucket that support Git 2.25.1.

This is \*NOT\* the version of git that is installed... When I run git --version I get:

git version 2.32.0

When I look at the Bitbucket install notes (<https://confluence.atlassian.com/bitbucketserver/supported-platforms-776640981.html>) it clearly lists \*BOTH\* v2.25.1 AND v2.32.0 as supported versions of git.

I am either missing something completely or I don't know how to read!


Answers:
author: moby_dev
body: I have no idea what was going on. I reinstalled git to ensure I was using the latest version, then just rebooted the system. It is working now with no complaints...

The error message is completely misleading and the documentation is no help. I hate it when you reboot a system and stuff starts to work with no idea what changed. Technically, nothing changed...

Oh well.......... I am live and happy!


Tags: bitbucket-server

server
I get this weird message saying appDebugResourcesDuplication error
Asked by gameatronist:

Do you guys have any idea about it?


Answers:
author: Nic Brough -Adaptavist-
body: All we can tell you is that it is an error message.

I think you need to give us a bit more context to where and when this is happening, and what it is breaking for you!

comments: author: gameatronist
body: I'll attach the screenshot soon


Tags: bitbucket-cloud

bitbucket-pipelines
Bit bucket size is increased
Asked by vivek pratap singh:

Hi , I am facing an issue that my bitbucket git shows that the size of my git is 1.5 gb , how to reduce that and the output of object count is this :

count: 1007  
size: 58960  
in-pack: 30041  
packs: 2  
size-pack: 1355161  
prune-packable: 0  
garbage: 0  
size-garbage: 0


Answers:
author: Caroline R
body: Hi, Vivek!

I have confirmed that you had 2 repositories above 1 GB, so I ran a git GC on both of them through the server. I was able to reduce the size of one of the repositories, but the other one is still over 1 GB.

Just to give you some context around our repository size limit, we do recommend repositories be kept under 2.0 GB to help ensure that our servers are fast and downloads are quick for our users. Bitbucket Cloud repositories under a **paid plan** have a 4.0 GB limit. When that limit is reached, you will only be able to push changes that undo the latest commits.

The repository limit for **free repositories** is 2 GB; however, at this time, we are not enforcing this limitation, but this is subject to change. In any case, considering your repository size now, you shouldn't be blocked. However, we would like to recommend to you the following processes:

1. If you have large files you don't need to version, then you can use BFG or git filter-branch to remove them. The following documentation has a very good explanation of how to achieve this:  
   * [Use BFG to migrate a repo to Git LFS](https://support.atlassian.com/bitbucket-cloud/docs/use-bfg-to-migrate-a-repo-to-git-lfs/)
2. If you do need to version large files, you can convert them to LFS by using [Git Large File Storage](https://www.atlassian.com/git/tutorials/git-lfs)

I also suggest that after whichever conversion you make, and after you run a git GC command locally, check again the local repo size with git count-objects -vH to see if it's a size that's good for you before you push.

If you do this and push to the Bitbucket repo, the Bitbucket repository size will get increased again. No reason for alarm, it will need a git GC from our side for the changes to reflect, so you can let me know after you push.

Please, feel free to share any additional questions or concerns regarding this case.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud

size
Not received email notification
Asked by algoworks-mani:

Hi,

I am adding users to repos, however a particular user is not receiving any email notification.

Please resolve this.


Answers:
author: Theodora Boudale
body: Hello,

In order to be able to help you, we need to know the email of the user so we can check our email logs.

I see that you have opened a support ticket as well for this issue. Since a user's email is private/personal data, I would suggest posting their email in the support ticket (the ticket is visible only to you and Atlassian staff) instead of here, so that the support engineer handling your ticket can help you.

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora

comments: author: Marites Tanilon
body: Hello Theodora, I am having the same issue as well. Where should I raise a ticket for this so I can give the email address to look into?

Thanks!


author: Theodora Boudale
body: Hi [@Marites Tanilon](/t5/user/viewprofilepage/user-id/4615681),

A support ticket can be created via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. You will also be asked to enter the URL of the Bitbucket workspace you're having issues with.

If the issue is occurring with a workspace on a free plan, you will be asked if you are having an issue with Bitbucket workspace invitations. Make sure to select 'Yes', so you can proceed with the creation of the support ticket.

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Pipeline CLI command return "the trustAnchors parameter must be non-empty"
Asked by federico:

Hello,  

So I am trying to run an CLI command from one of my packages installed in the pipeline to upload some file to an external sources.  

The pipeline always fail with  

    Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty

<br />

<br />

I have seen the following post  
<https://confluence.atlassian.com/jirakb/ssl-connections-fail-from-jira-server-to-external-systems-218269293.html>  
<https://confluence.atlassian.com/confkb/unable-to-establish-outbound-ssl-connections-due-to-java-security-invalidalgorithmparameterexception-969519474.html>  
<https://stackoverflow.com/questions/6784463/error-trustanchors-parameter-must-be-non-empty>  

And it looks like I need to execute some command on the server, but as my hosting is cloud, I wonder what could I do to make it works, I have no big knowledge in this domain.  

Thank your for your help.


Answers:
author: Caroline R
body: Hi, Federico!   

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue/question.

Kind regards,  
Caroline


Tags: bitbucket-pipelines

bitbucket-cloud

cloud