youngmon/atlassian-qna huggingface dataset:
how to recover auto saved doc
Asked by yltrinh@yahoo.ca:

Hello, I recently worked on a doc on confluence. last draft saved was early in the 1;29am today.

when I logged back, the system crashed. I opened chrome and try to edit the page. i clicked on resume edit but but all my recently change was lost. I tried Recently worked on tab, but it show last week copy. Is there any other way to recover ?


Answers:
author: Laurie Sciutti
body: Hi [yltrinh@yahoo.ca](/t5/user/viewprofilepage/user-id/5427781) and welcome to the Community! Have you looked at your Drafts? Click your profile icon and select Drafts...


Tags: unknown-hosting-type
The '+ Create issue' link in the backlog fails to pickup Issue Templates
Asked by Matt Burr:

We are running company-managed Jira projects in Jira Cloud. Issue Templates are working beautifully via Project Settings \> Apps \> Issue Templates.

However when anyone uses the '+ Create issue' link from the backlog the issue is created without the template. How can we eliminate this issue? Is there a different way to create the template so this button respects the template, or can we hide this mis behaving '+ Create issue' link

TYIA


Answers:
author: Nicolas Grossi
body: [@Matt Burr](/t5/user/viewprofilepage/user-id/5214587) Welcome! You might contact the add on vendor: <https://marketplace.atlassian.com/vendors/39038/deviniti>

HTH

Nicolas

comments: author: Matt Burr
body: Thank you for your advice. I am a bit confused, which add-on are you talking about? I assume the templates add-on?

If so, the add-on is doing exactly what I expect. Its the The '+ Create issue' link that's the issue. I am not sure that this is an add-on.

My preference would be to remove the The '+ Create issue' link entirely. Is this possible?

Thanks


Tags: cloud

jira-cloud
Preview unavailable Error using jira
Asked by hed_b_mishmarot_com:

I'm encountering a 'Preview unavailable' error in JIRA when trying to view attachments or documents. What are the common causes for this issue, and what troubleshooting steps can I take to resolve it? Are there any specific settings or permissions I should check?

error for example :

![image.png](/t5/image/serverpage/image-id/335553i8CA029D22D439E71/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. If you have started noticing this issue recently, then check your network policy to allow Atlassian media API. Thanks

comments: author: Active - Maria Barbosa
body: I am getting same error since a few days back and nothing has changed for my profile or permissions.


author: Mohanraj Thangamuthu
body: Hello, thanks for the update. Make sure \*.atlassian.com is allowed in your network. There are chances media API URL is blocked in your network. Thanks


Tags: attachment

cloud

image

jira-cloud

preview
CSS Table Styling
Asked by Ronald Lam:

Hi All

I am trying to create a new user request in a table format and I'm very new to HTML tables although I have read W3Schools

When a user fills in the new user request it sends an email to myself with a list and I need it in a table

For example

New User: XX1

Preferred E-mail Address: XX2

Job Title: XX3

etc

I want to put this in a nice to read table like this picture but I can't get the coding right.

![Screenshot 2024-07-15 175256.png](https://community.atlassian.com/t5/image/serverpage/image-id/335531iEE687B6A8E06CECE/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 175256.png")![Screenshot 2024-07-15 180024.png](https://community.atlassian.com/t5/image/serverpage/image-id/335532iD92B5FBF708A79CF/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 180024.png")


Answers:
author: Ronald Lam
body: ![Screenshot 2024-07-15 182445.png](https://community.atlassian.com/t5/image/serverpage/image-id/335540iB89FBEBD2A00AB25/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 182445.png")![Screenshot 2024-07-15 182825.png](https://community.atlassian.com/t5/image/serverpage/image-id/335542i7A0FB8F25FB93FF6/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 182825.png")I tried the following code

I don't know why its not bordering each row and why is it at the bottom of the e-mail?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to fix attachments preview or download issue for me?
Asked by Mher Daghbashyan:

I can not get any attachments from the Jira tickets, the URL worked for other users, but for me, it is not working.   
I have seen this message whenever trying to preview a file.  
"Something went wrong.  
We couldn't generate a preview for this file.

Try downloading the file to view it."  

The download is also not working.  

Thank you.  


Answers:
author: Hans Polder
body: [@Mher Daghbashyan](/t5/user/viewprofilepage/user-id/5543693) ,

Welcome to the Community!

Generally speaking, you need to have permissions to view issues in Jira. It could be one of the reasons that it's not working, but we can try a few things to rule things out. Especially since you mentioned that it IS working for other people, that would be my first guess.

You're saying 'the URL worked for other users'. Is this URL directly leading to the attachment in question, or to the ticket where the attachment is present? Could you maybe share a (redacted) screenshot so we can get a better sense of the situation?

Also, do you happen to be an admin in this environment, or are you a regular user?

comments: author: Mher Daghbashyan
body: Hello, I am a regular user. But this URL works for me with the mobile browser, it is not a permission issue, I have access to this from other devices, but it is not working from my laptop.  
![jira_issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/335612i48F7AEA2C4C797AF/image-size/large?v=v2&px=999 "jira_issue.png")

Also, I can not download. This issue is for all tickets.


author: Hans Polder
body: [@Mher Daghbashyan](/t5/user/viewprofilepage/user-id/5543693) ,

Good to have ruled that out. Since it's working from another device, that definitely rules out any permission issues, indeed.

Have you tried using another browser on your laptop, or clearing your cache (of all time)? In that case, this seems to be more like a caching/local issue on your device.


author: Mher Daghbashyan
body: Hans Polder,   

I have investigated and found out that when I have connected to another network with Cisco AnyConnect VPN, the attachments show, that my local IP address is still blocked. How I can fix this issue, to see attachments without a VPN connection?


author: Mher Daghbashyan
body: Other browsers also not working. (Microsoft Edge, Fierfox). From the inside VMware workstation also not working.


author: Hans Polder
body: [@Mher Daghbashyan](/t5/user/viewprofilepage/user-id/5543693) ,

This problem sounds like something your IT department should help you with. Maybe they have set restrictions somewhere.

I don't know any part in Jira Cloud where this could be configured by any Admin action. In case they don't know, please ask your Jira Admins to create a support ticket with Atlassian to find out more... But likely they will also point to a localized issue that they can't support with.


author: Mher Daghbashyan
body: Thank you.


Tags: cloud

jira-cloud
The defect has been fixed, but the linked Test Case remains at Failed
Asked by Steve Toms:

We have the issue types of Bug and Test Case.

When a Bug has been fixed and closed we will retest the Failed Test Case which us linked to the Bug.

Usually, the author of the Bug will retest the bug and close the linked Test Case.

But if the Bug is retested and closed by someone else, we end up with Failed Test Cases linked to Bugs that have been closed.

How do I get a list of all Failed Test Cases linked to Bugs that have a statuscategory of Done?


Answers:
author: Hans Polder
body: Hi [@Steve Toms](/t5/user/viewprofilepage/user-id/5543606) ,

As you are on Cloud Premium, I'm wondering: Would it not be better to implement an **Automation rule** that closes linked Test Cases once the Bug is closed? Then you wouldn't have to clean up :) I could help you setup such a rule if you want.

Otherwise, we could try to dive into the issue at hand. Just to validate, is below mock-setup indeed the situation you're dealing with? Or did I misunderstand? Also, I'm curious: Do you happen to have the Scriptrunner plugin from Adapatavist installed on your environment by any chance? They have a lot of options to find these specific linked issues. I'm not sure Jira search options that are available out of the box would fully satisfy your request.

If we could solve it using the Automation Rule I mentioned, then there would be no need to find these tickets in the first place and let Automation take care of it for you.

![Screenshot 2024-07-15 082318.png](https://community.atlassian.com/t5/image/serverpage/image-id/335535i798091F86CD5BDF2/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 082318.png")

comments: author: Steve Toms
body: Hi [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451) thank you for taking the time to answer, sorry it has taken a while to get back to you. We need the tester to close the test case when the bug has been closed so we wouldn't choose to automate this. We don't have the Scriptrunner plugin but I am going to investigate using it as it sounds like it may solve this and a couple of other similar issues. Much appreciated.


Tags: cloud

jira-cloud
Is there any way to sync my Azure projects on Jira except paid connectors?
Asked by Aleena Umair:

So that I may make an edit on Azure \& it gets reflected on Jira or vice versa.

Question no, 2: If I go for a connector, which is the best one to use?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Aleena Umair](/t5/user/viewprofilepage/user-id/5540617) and welcome to the community,

Syncing issues between 2 different instances is a real tedious task. I would recommend any other approach but to use dedicated apps like Exalate or "Backbone Issue Sync for Jira". At our company we use and recommend Exalate. But both of them will get the job done.


author: Aleena Umair
body: Thank you Alex

comments: author: Alex Koxaras _Relational_
body: You are welcome! :)


Tags: cloud

jira-cloud
edit issue field bug
Asked by arno:

Hi All

Recently, we found A bug in the editing of issue field. When we linked issue A and B together, when I edited issue A, the editing page appeared to be B's, as shown in the figure below. We are the problem when editing field "describe" (this is our custom text field)

![edit.png](/t5/image/serverpage/image-id/335517i1B0334DC704F5BE6/image-size/large?v=v2&px=999 "edit.png")

remark:

our jira software vervsion :8.13.3

field type:wiki style renderer


Answers:
author: Hans Polder
body: [@arno](/t5/user/viewprofilepage/user-id/5102882) ,

As far as I can see, the Jira Software version you are using is no longer supported by Atlassian: <https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html>

You should upgrade to version 9.x as soon as possible to get support. Atlassian will only provide support for issues when upgrading to higher/supported versions, they will not support with bugs or issues like these (since, most likely, this would have been fixed in a later release already).

When I test it in my local Jira Data Center (version 9.12), I don't see the issue

![Screenshot 2024-07-15 100425.png](https://community.atlassian.com/t5/image/serverpage/image-id/335573iB9A5D1217EAFE120/image-size/large?v=v2&px=999 "Screenshot 2024-07-15 100425.png")


author: Nicolas Grossi
body: [@arno](/t5/user/viewprofilepage/user-id/5102882) If you have an active license you might want to contact support.atlassian.com

HTH

Nicolas


Tags: jira-server

server
Continuous Integration and Deployment of Jira Configurations
Asked by Amos Bennett:

Has anyone come across a continuous integration and deployment tool/method for Jira Data Center in relation to deploying and testing configuration changes across environments (e.g a development and production environment)?

We have some fairly complex configurations (schemes, asset models) and making changes manually across environments is not ideal. Configuration Manager for Jira has worked well, however there are somethings it misses, particularly if it's a third party application configuration.

It would be great if Jira's configuration state could be fully defined in a manifest (or set of manifests) that could then be synchronised with a GitOps workflow.


Answers:
author: Sagi Bracha Salto_io
body: Hi Amos, that's exactly what [Salto](https://www.salto.io/solution/jira) does.   

We translate configuration into textual format so it can be analyzed, deployed between environments and version controlled. We integrate with any version control/ CI provider so you can customize and automate a complete CI/CD pipeline, including pull requests, CI jobs, etc.   

You can find more details and demos in [our marketplace listing](https://marketplace.atlassian.com/apps/1225356/salto-configuration-manager-for-jira?tab=overview&hosting=cloud) but for this use case you may want [to talk with one of our DevOps engineers](https://www.salto.io/jira-demo-request?business_applications__c=Jira).

comments: author: Amos
body: Amazing - thank you so much for this. I'm definitely going to have a serious look at this.


author: Amos
body: Hi Sagi, are you able to quickly describe (or send a link) how this works? I've come across the CLI however in our situation, Jira DC is sitting on infrastructure that is air-gapped (not connected to the internet). Does Salto support that or does it require connectivity to the Salto.io domain?


author: Dan Avigdor
body: [@Amos Bennett](/t5/user/viewprofilepage/user-id/5543541), nice to e-meet you. I'm Dan, also part of the Salto family. Regarding your question, please note that in order to connect to Salto via CLI or SaaS, you need to whitelist our IP addresses as outlined in this document: [Salto's IP Addresses](https://help.salto.io/en/articles/6927140-salto-s-ip-addresses).


Tags: cicd

configuration

data-center

gitops

jira-data-center
How to get attachment size in jira using python 2.7.5 I Linux server
Asked by Bhargavi Vasa:

I am looking for attachment size in mb in jira in python 2.7.5 version in Linux server

Tried below methods but it's showing as zero size

st_size

sys. getsizeof()


Answers:
author: Nicolas Grossi
body: [@Bhargavi Vasa](/t5/user/viewprofilepage/user-id/5136196) Yopu might take a look at this documentation: <https://community.atlassian.com/t5/Jira-questions/Can-i-get-list-of-all-attachments-and-the-size-of-the-attachment/qaq-p/1151297>

HTH

nicolas


Tags: data-center

jira-data-center
Board - card colors based on JQL
Asked by Sara Pfannkuchen:

Hello,

I am trying to improve our Sprint Board overview.

As we are working with timeline and sprints and only the epics have due dates in our system, I would like to use a query to represent card colors for stories based on parent(epic) due dates and on open dependencies within the stories.

For example: duedate of the epic of the respective story is in 3days and the story has 3 tickets left in the linktype dependency "blocks" then we would like to show the card in red.

Thanks in advance.


Answers:
author: Bill Sheboy
body: Hi [@Sara Pfannkuchen](/t5/user/viewprofilepage/user-id/5543460) -- Welcome to the Atlassian Community!

A query like that is not possible with out-of-the-box features of JQL, and so it could not be detected for card colors with JQL.

As workarounds, you could...

* investigate marketplace addons for JQL to learn how they might help, or
* try using automation rules to set an indicator (e.g., custom field, label, etc.) on the issues and then use built-in JQL features to detect the indicator.

Kind regards,  
Bill

comments: author: Sara Pfannkuchen
body: Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) I will try it, thanks.


Tags: active-sprint

card-color

cloud

jira-service-management

jira-service-management-cloud

sprint
Anonymous activity on my account
Asked by Bisharah Saeed:

Hello,

I have a free version of JIRA which I signed up for using my student id. I am doing my masters in Germany.

Today I received an email saying another student at the university has removed my project in JIRA I havent shared the access of my JIRA account with anyone. I am a little worried about this. Has anyone experienced something similar?


Answers:
author: John Funk
body: Hi Bisharah - Welcome to the Atlassian Community!

Go to Settings \> User management

Are there any other users there?


Tags: cloud

jira-cloud
A specific release shows only 20 items and no pagination
Asked by Erez Maadani:

Hey all, hope somebody can help me out here.

Recently, I noticed that when looking a specific release, I don't see all items.

I can change the sort order but that only shows some and hide others.

I do manage to see the items if I use the "View in Issue Navigator" option but I never had to do it before and I had releases with over 20 items.

Any ideas? Maybe a settings or a configuration? I tried looking a bit but didn't find such.

Any help would be much appreciated,

Thanks in advance,

E.


Answers:
author: Bill Sheboy
body: Hi [@Erez Maadani](/t5/user/viewprofilepage/user-id/5018344)

I just reproduced that symptom also. There was a defect fixed for this last year and it appears to be happening again (i.e., regressed): <https://jira.atlassian.com/browse/JSWCLOUD-25509>

And here is a related one: <https://jira.atlassian.com/browse/JSWCLOUD-25349>

You may want to provide those links to the Atlassian Support team when you contact them.

Kind regards,  
Bill

comments: author: Erez Maadani
body: Thank you [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) , I did.


author: Nicolas Grossi
body: [@Erez Maadani](/t5/user/viewprofilepage/user-id/5018344) You might take a look at this doc: <https://community.atlassian.com/t5/Jira-questions/how-to-increase-number-of-items-shown-on-single-page-of-filters/qaq-p/1557566>

Also if the issue persist you might want to contact support.atlassian.com as you have a standard license.

HTH

Nicolas

comments: author: Erez Maadani
body: Thank you [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)

I managed to find the setting but the result limit is already different from 20 which is the limit in the release view.

I will try the support.

Thanks again,

E.


author: Hannah Garvin
body: [@Erez Maadani](/t5/user/viewprofilepage/user-id/5018344) any chance you've had a response from Jira support on this issue yet? We have been using this for our clients via public share and have now run into the issue of them only being able to view 20 issues when we produce release notes into Confluence (not previously an issue as trialed the format with mini or maintenance projects to ensure this was a good format for collecting sign off of work delivered). We are now using for bigger projects and have noticed this limitation and it's extremely frustrating and makes the alternative time-consuming.

If you've not heard back from them,no worries, I'm going to raise with them directly


author: Erez Maadani
body: Hey [@Hannah Garvin](/t5/user/viewprofilepage/user-id/5151592)

Support did respond back but before I managed to respond to their questions (screenshots, links, etc'), the issue has already been resolved.


Tags: cloud

jira-cloud
JIRA Automation create table adding extra row
Asked by Alan Alder:

* When I create a table with 2 if statements it's adding an extra row on the table. How do I solve this?![20240714_140833.jpg](/t5/image/serverpage/image-id/335491i4B5F1FFE0950122B/image-size/large?v=v2&px=999 "20240714_140833.jpg")![20240714_140827.jpg](/t5/image/serverpage/image-id/335492i0B5346553BDF07E0/image-size/large?v=v2&px=999 "20240714_140827.jpg")


Answers:
author: Bill Sheboy
body: Hi [@Alan Alder](/t5/user/viewprofilepage/user-id/5542876)

You have already asked this question while working through the challenges in another thread: <https://community.atlassian.com/t5/Jira-questions/Jira-automation-craate-table-of-linked-issues/qaq-p/2753799>

Kind regards,  
Bill


author: Nicolas Grossi
body: [@Alan Alder](/t5/user/viewprofilepage/user-id/5542876) Welcome!, You might take a look at this thread: <https://community.atlassian.com/t5/Jira-questions/How-do-I-add-a-table-as-an-automation-in-the-description/qaq-p/1455389>

HTH

Nicolas


Tags: jira-unknown-hosting-type

unknown-hosting-type
Is it possible adding fields to Board view?
Asked by rtamam:

Hi

Is it possible adding fields to Board view?

I would like to add the field "Parent" to the Board (attached screenshot)


Answers:
author: Tim Kopperud
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327), yes, if I understand your question correctly. (There is no screenshot in you answer though).

You can add up to maximum three fields in a card on any board.

In the upper right corner click on the ellipsis menu and select configure board.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335477i9C184275771AACEF/image-size/large?v=v2&px=999 "image.png")

In the Configure Board screen select**Card layout** from the left menu, and the press **Add field**.

In Scrum boards you can add fields to both the backlog and the Active Sprint view (shown in image below).

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335478i92B3CD0AAF641415/image-size/large?v=v2&px=999 "image.png")

Find the field you want on the card, e.g. "Parent", and press **Save**.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335480i769D3EA2F890C1CB/image-size/large?v=v2&px=999 "image.png")

When you return to your board you shild see values for Parent on the cards.

TimK

comments: author: rtamam
body: Thanks a lot for the quick response.

I have Board Settings only in Jira Software.

Is it possible adding it in Jira Work Management?


author: Tim Kopperud
body: Hi [@rtamam](/t5/user/viewprofilepage/user-id/4282327), there is possible to add fields to cards in Work Management, but currently not the Parent field though.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335485i352CB0154268971D/image-size/large?v=v2&px=999 "image.png")

The lack of Parent field is related to this feature request [\[JWMCLOUD-341\] Add group by epic to board view - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JWMCLOUD-341)

A workaround might be to create custom field and automations rule which sets this field equal to the Parent system field. A rule for issue created and a rule for handling changes to the parent field.

In this example I created a customfield manded "Parent2", but you might find a better more suitable name.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335487iF3F5D65E37C171DB/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335486iC25804099209C203/image-size/large?v=v2&px=999 "image.png")

TimK


author: rtamam
body: .


Tags: cloud

jira-cloud