youngmon/atlassian-qna huggingface dataset:
How to get authorized for an app?
Asked by Oswaldo Mendoza:

I'm dealing with Atlassian Assist as I want to automate some ticket creation, but somehow the app is installed but I'm not authorized so in slack i cannot setup the automation (see attached imgs). Please help, don't know what is missing

![Screenshot 2024-04-18 at 4.12.09?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319382i69DFAFC5C78283AC/image-dimensions/348x278?v=v2 "Screenshot 2024-04-18 at 4.12.09?p.m..png")![Screenshot 2024-04-18 at 4.14.16?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319383iCF05A04280EF9592/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 4.14.16?p.m..png")


Answers:
author: Mikael Sandberg
body: Hi [@Oswaldo Mendoza](/t5/user/viewprofilepage/user-id/5479433),

Welcome to Atlassian Community!

What do you mean when you say you are not authorized? What are you trying to do?

Your screenshot shows that Assist is set up for two projects, and you can use either the /assist command to see available options, click on the Raise a request button, or go to the Slack channels associated with your two projects to raise a request.

comments: author: Oswaldo Mendoza
body: Thanks for your reply.

I'm not part of the authorized members (I gue.ss somebody else within my company installed Atlassian Assist) as shown in the img

![Screenshot 2024-04-18 at 5.42.07?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319389i29678C01FC8B4472/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 5.42.07?p.m..png")

also If I try to use the shortcut to raise a ticket, it throws an error:

![Screenshot 2024-04-18 at 5.44.52?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319390i1B7E0436B1377821/image-size/large?v=v2&px=999 "Screenshot 2024-04-18 at 5.44.52?p.m..png")

is there a way to grant permissions? I haven't found the way


author: Mikael Sandberg
body: So you need to be added as a customer in the project that you are trying to submit the request in. I would begin with contacting your Jira admin/IT helpdesk and ask if you have access to those projects as a customer and then go from there.


Tags: cloud

halp-cloud
Project Details
Asked by Cloudsoft HR:

We had a project called Unicorntek through Atllassian in Jira. Due to some issues the project is not showing up through the URL that already exists. How do we retrive the project details back?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Cloudsoft HR](/t5/user/viewprofilepage/user-id/5456723) ,

Can you please elaborate on the project issues that you referred to? What changed since it last worked?


author: Benjamin
body: Hi [@Cloudsoft HR](/t5/user/viewprofilepage/user-id/5456723) ,

It could possibly an issue with permission. Do you still have permission to access the project? If you don't, would follow with your admin to grant you browse and admin access to the project. So, you can see the issues and also the details of the project setup.

Hope this helps.


Tags: cloud

halp-cloud
Who to contact about cancelling Team 24 registration
Asked by Carlie Frydman:

I recently registered for Team 24' but can no longer attend the in-person conference. It is my understanding that we can cancel with a full refund up to a certain day (maybe 72 hours prior? to the conference?).

I have emailed team@atlassianevents.com twice and heard nothing back. I also don't see a phone number I can call, and don't see anything in my online portal that would allow me to submit for a cancellation. Does anybody in the community know where I can go to get ahold of someone to process my cancellation, or alternatively where I can do this in the online portal?


Answers:
author: Jack Brickey
body: that is the correct email. I can flag this post for an assist.

comments: author: Carlie Frydman
body: That would be great if you can flag it, thank you [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)


author: Andy Heinzer
body: Hi [@Carlie Frydman](/t5/user/viewprofilepage/user-id/5112605) I checked in with the event registration team. They have confirmed that you have registered for the event, but they have not received any message from your account requesting to cancel yet.

[team@atlassianevents.com](mailto:team@atlassianevents.com) is the correct address to use to cancel this registration. When you sent these two prior messages; are these coming from your same email address used to login here to Community? Or could this be coming from a different address/name?

Could you please try to send this cancellation request to that email address one more time?

comments: author: Carlie Frydman
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) - I just double checked and yes, I am logged into this Community with the same address I used to register, which is the same address I sent the emails from.

I'll send the cancellation request again now.


Tags: atl-rvw
members
Asked by Auslan Stage Left:

Hi. I have just re joined after many years of not being online. I have a small team of 4 and we are a community organisation - not for profit. I paid fannually and when I went to include the other three it automatically asks if I want to pay the extra per member. Why am I being asked to pay more when this is a team.

Are you saying I have to pay for each person $111 per year?!!!!!!! I hope not because thats a rip iff.

Susan


Answers:
author: Asher Francis
body: Hi Auslan. Jira Service Management is free for up to 3 agents. After that, it becomes chargeable. For 4 users, it would be $22.05 per month per user, or $88.20 per month in total.

Might I suggest you check out Jira Work Management and see if you can achieve the same goals? This is free for up to 10 agents - however does not have a customer portal or allow customers to log issues - so it depends what you want to use it for
How to fix authenticate error when adding Salesforce link to an insight?
Asked by Caitlin:

I'm attempting to integrate Salesforce with Jira Product Discovery for the first time. However, I can seem to authenticate to view the data as a new insight after I paste the Salesforce link in. Seems like Salesforce is configured to require this authentication, but not if the configuration needs to be tweaked somewhere to avoid the error message and allow for successful authentication. I've been referencing this [integration doc](https://support.atlassian.com/jira-product-discovery/docs/insert-data-from-multiple-apps-into-your-insights/) but it's a bit sparse. Any help would be appreciated :)

#### Problem: What's happening {#toc-hId-374390708}

1. Went to Insights tab of an idea and clicked "create an insight" button
2. Pasted a link to a Salesforce object, e.g. the URL of an opportunity.
3. Clicked "Authenticate" button
4. Got error message "internal server error"

![paste-a-link.png](/t5/image/serverpage/image-id/349297i5CBA2DFEDADB67CF/image-dimensions/308x208?v=v2 "paste-a-link.png")

![Screenshot 2024-09-26 at 1.47.14?AM.png](/t5/image/serverpage/image-id/349299i12C098DB3E10B174/image-dimensions/212x41?v=v2 "Screenshot 2024-09-26 at 1.47.14?AM.png")

![Screenshot 2024-09-26 at 1.45.57?AM.png](/t5/image/serverpage/image-id/349298iA708FBADF266F0BF/image-dimensions/128x55?v=v2 "Screenshot 2024-09-26 at 1.45.57?AM.png")


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Caitlin](/t5/user/viewprofilepage/user-id/5601673)

Can you authenticate? or do you get that error when you click on authenticate?

If so, can you try another browser?

If you hover over the red exclamation, what is the message?

Regards


Tags: salesforce
Different licenses between Atlassian products
Asked by Mickael Maujean:

Hello all,

I would like to know if I can be within the 1-10 licenses range for Jira product discovery while being in the 101-200 licenses range for Jira SW and Confluence ?

Sounds frustating to pay for 101-200 licenses for a product used by 10 users.

Thnak you

Mickael


Answers:
author: Amanda Barber
body: Yes, this is possible. You're only billed for creators. You can learn more about pricing and licensing here: <https://www.atlassian.com/licensing/jira-product-discovery#jira-product-discovery>

comments: author: Mickael Maujean
body: Thank you !


author: Gary Spross
body: [@Mickael Maujean](/t5/user/viewprofilepage/user-id/5601531) , what [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) said. JPD is a separate product, so it is billed separately, therefore it can have different user tiers. It's not like an add-on where you're forced to pay for the number of Jira users in your instance even though only a subset may utilize it.


Tags: confluence

jira-cloud

licenses
Problem mapping fields in bulk CSV import into a new, empty JPD project
Asked by Glenn A:

I have a CSV with a set of rows having columns that are named exactly the same as a the fields that are in my JPD project... mostly default fields in my project and a couple of custom ones I created. When I get to the part of the flow where field mappings are selected, most of the fields I want are not available in each drop down. None of my custom fields are available, and most of the my default JPD fields are not in the 'Jira fields' section. The only 'overlap' is with 'Issue type,' 'Summary,' and 'Description.'

I am admin/creator for the project. I am not admin for the Atlassian instance and products (JPD being one).

What am I missing?

Thanks!


Answers:
author: Glenn A
body: OK, n00b goof. Was selecting the wrong project. sigh.


Tags: bulk-import

csv

field-mapping
View of ideas contributors have voted for
Asked by Adrian_Lester:

I'm trying to find a way that internal teams can express interest in an idea. They've all got the Contributor role so I've tried creating a vote field for them. They can vote, but I can't figure out how to create a view of the ideas they have voted for - you can't filter on vote type fields, or group by them. I've tried setting up an automation to add a label or set a checkbox when a vote is added or removed, but the rules don't seem to fire as there's nothing in the audit log after I've tested it.

Does anyone have suggestions on how I can create a view of ideas that contributors have indicated they're interested in?


Answers:
author: Adrian_Lester
body: The wonderful [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) suggested that I could use a Reaction field which both allows a contributor to have input and can be used in a filter. Emoji's for the win!
Stakeholders - access
Asked by Maria Figueira:

Hello,

How can I sign up for 'Stakeholder' access in our JPD instance.


Answers:
author: Nick H
body: Hi [@Maria Figueira](/t5/user/viewprofilepage/user-id/4459557) ,

Stakeholders are including in the [Standard and Premium plans](https://www.atlassian.com/software/jira/product-discovery/pricing). The Premium plan should be available later this year for GA, but only a select number of customers are currently in the EA program.

So you would need to be on one of the paid plans in order to access the Stakeholder features and license. Otherwise you may be able to make do with the Free plan which includes Contributors, and these are free users.

The only caveat to Contributors is they need to be added from within your site, while Stakeholders just need an [Atlassian account](https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/) and do not need to be added into the site to access a [published view](https://support.atlassian.com/jira-product-discovery/docs/share-project-views/).

comments: author: Maria Figueira
body: We have Standard plans.


author: Tere Pile
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) can you clarify first paragraph - Stakeholder are included .... then you say Premium plan should be available later this year for GA.

Can you clarify that please - Is Standard available now for stakeholders? or is it after Premium?

thank you


author: Nick H
body: Hi [@Tere Pile](/t5/user/viewprofilepage/user-id/3589700) ,

Stakeholders are included with the Standard and Premium plans. There is a bit more functionality / permission Stakeholders have with the Premium plan which can be reviewed on our [pricing page](https://www.atlassian.com/software/jira/product-discovery/pricing) here:

![sh1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349348i4AA03C071B67641A/image-size/large?v=v2&px=999 "sh1.jpg")

It's also mentioned in our [Publish views](https://support.atlassian.com/jira-product-discovery/docs/share-project-views/) documentation under the Enable user access to publishing views \>\> Before you begin sections:
> Only customers on the Standard plan can publish views.
Please build out automation and simpler with option for Creator and add next to Idea like in a Jira
Asked by JUDY EDMONDS:

This would be nice. To have Actions next to Ideas like with issues. Building out the whole automation piece would be good. Ai could help with this - and scoring.![Automation option next to idea.png](/t5/image/serverpage/image-id/348813i4FDBD9A0FF8A168C/image-size/large?v=v2&px=999 "Automation option next to idea.png")


Answers:
author: Nick H
body: Hi [@JUDY EDMONDS](/t5/user/viewprofilepage/user-id/5582833) ,

Thank you for your feedback. We do already have an internal feature request entered for this functionality. That ticket for reference is:

**JPD-106** ; *Ability to have manual automation trigger from within an idea*

As I mentioned, JPD feature requests (and bugs) are internal at this time, and not publicly available to follow, watch and vote for like other Atlassian products. But I have added this Community Question as a +1 in that ticket.

We would suggest following along with our Community where engineering and product share our releases and updates.

comments: author: JUDY EDMONDS
body: Thank you [@nic](/t5/user/viewprofilepage/user-id/4046988)


author: JUDY EDMONDS
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930)

Where might I follow along? I thought it might be here: [- Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JPD-106) / [System Dashboard - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/secure/Dashboard.jspa)

But apparently not.


author: Nick H
body: Hi [@JUDY EDMONDS](/t5/user/viewprofilepage/user-id/5582833) ,

JPD is not listed under JAC like other Atlassian products. We share all our releases in updates within the [JPD Community](https://community.atlassian.com/t5/Jira-Product-Discovery/ct-p/jpd) like this recent one:

[More flexible timeline views are here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Announcement-More-flexible-timeline-views-are-here/ba-p/2756969)!


author: JUDY EDMONDS
body: Ohhhhhh! Thanks!
Idea Limits - is there a way to update?
Asked by Michael Gardiner:

It seems like we have a limit to the # of Ideas we can have in our project. Has anyone else run into this issue? Besides archiving tickets, is there any way around this limit or the ability to increase it?


Answers:
author: Nick H
body: Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,

I don't believe there is [any limit](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html) to the number of ideas per project, but I can confirm with engineering.

What issues or errors are you having creating ideas? Maybe it's more of a performance thing if you have thousands of ideas in a view, and it's taking time for them to load?

If there's any other information and/or details you can share, that would be helpful!

comments: author: Michael Gardiner
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930), this is the message I see on top of PD now:

*Your project has reached the limit of ideas. We will display the last 5,000 ideas for calculating the formula fields. Also, you can check all the ideas here. We advise that you archive or remove ideas that you don't need anymore.*


author: Nick H
body: Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,

Thank you for sharing that. I have reached out internally and will share any updates I receive whenever those become available. Sorry for any inconvenience here!


author: Nick H
body: Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,

Thank you again for bringing this to our attention. Engineering confirmed the limit for ideas per project is 5000, so we've updated the [limits documentation](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html) to reflect this.

We do not have a way to increase this number at this time, so as you mentioned - the workaround might be to archive your ideas if they are no longer relevant or needed.


Tags: jira-product-discovery
Can we merge Jira Product discovery with Jira?
Asked by Manochandar:

Can we merge Jira Product discovery with Jira?


Answers:
author: Walter Buggenhout
body: Hi [@Manochandar](/t5/user/viewprofilepage/user-id/5598794) and welcome to the Community!

What do you mean by *merge JPD with Jira?* Jira Product Discovery *is* a Jira product, with a bespoke interface to manage product ideas.

You can *link* JPD ideas to epics to track your the delivery work that is happening in Jira, so you get a view from inside JPD on the work happening within your delivery teams. See [this support article](https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/) on how you can do that.

comments: author: Manochandar
body: Thanks for the information [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) . this is what i needed :) :)
Why can't I add Atlas Goals to Create an Idea form?
Asked by Zalak Patel:

I am trying to add the Atlas Goals field in the "Create an Idea" form but its not supported. Why is this? I want PMs to fill out the goal field when they create ideas. ![Screenshot 2024-09-20 at 2.05.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348457iB3911A7C2D25417E/image-size/large?v=v2&px=999 "Screenshot 2024-09-20 at 2.05.56?PM.png")


Answers:
author: Walter Buggenhout
body: Hi [@Zalak Patel](/t5/user/viewprofilepage/user-id/5538692) and welcome to the Community!

It quite simply means that the Atlas goals field is technically not a supported field to be made available on the issue create screen at this point.

While it's an educated guess - JPD is built on the foundation of team managed projects and they pose quite a lot of challenges to integrate with stuff that is not in the project's scope, such as Atlas goals. I suspect there will be some technical components missing to allow creating a new JPD issue and linking it to content coming from another scope in a single operation.

Hope this helps!
Submitting an Idea to Jira Product Discovery WITHOUT the Creator Role
Asked by Jodi Jones:

I am a HUGE fan of Jira Product Discovery!! I am adding some people as Contributors who I really just need to be able to view and vote. I'm looking into allowing them to add Ideas I can then "triage" and add all the right fields, etc. When I look at the Contributor role, it has the option for "Submit an Idea". The description says "Create an idea via an intake form, Chrome extension or chat apps - typically used as a way to gather ideas from contributors."

Can someone provide guidance as to how I could use either of the below to get ideas from Contributors (users who are not creators):

1. An intake form

2. Microsoft Teams (is that even possible?)

Thank you!


Answers:
author: Bill Sheboy
body: Hi [@Jodi Jones](/t5/user/viewprofilepage/user-id/5499353)

Where did you find that description of the Contributor role for Jira Product Discovery (JPD)?

Please look here to learn what the roles can / cannot do, and possible options to allow a Contributor to create Ideas: <https://support.atlassian.com/jira-product-discovery/docs/manage-your-team-product-access-new-experience/>

Kind regards,  
Bill

comments: author: Jodi Jones
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) - Project settings --\> Access --\> Click on the "Contributor" hyperlink in the Role column.

![Screenshot 2024-09-23 103644.png](https://community.atlassian.com/t5/image/serverpage/image-id/348774i7D2A8276287551F8/image-size/large?v=v2&px=999 "Screenshot 2024-09-23 103644.png")


author: Bill Sheboy
body: Thanks for that reference, and...if you scroll down and note the "Submit an idea" section, it shows one must be a Creator. The alternative is to allow all Contributors the ability to add ideas or use a form.

Here are the references Atlassian provides for using a JSM form to create the idea:

<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Introduction-to-Jira-Product-Discovery-Demo-Q-amp-A-Recap/ba-p/2480684>

<https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/>


author: lila
body: Hey Jodi,

i use automation for this. I put a rule that if a checkbox is ticked at epic creation, it automatically creates an idea and put in a backlog bucket for triage.


Tags: cloud

ideas

intake

jira

jira-cloud

jira-product-discovery
Can I key in the value of a slider field?
Asked by Adrian_Lester:

I've been playing around with the slider field type. I like it, but it is soooooo fiddly to try and set the value when working in a list. I'd love to have the chance to just type the value into field; That, or be able to change the type of a field, say from slider to a number field type or a rating field type. Are any of these possible?


Answers:
author: Nick H
body: Hi [@Adrian_Lester](/t5/user/viewprofilepage/user-id/5281113) ,

Neither of those are possible at this time unfortunately; typing in the value for a slider field, and switching a field type.

If possible, please share this feedback within your JPD under the *Give feedback* tab so engineering and product are at least aware of these ideas!

In the meantime, as you mentioned - it might make sense to use a number field instead of a slider field since the value can be typed / entered.

comments: author: Adrian_Lester
body: Thanks Nick. Feedback submitted as well.


Tags: field-type
Cross Project views for Jira Product Discovery
Asked by N Lalitkumar:

When can I expect access to the cross-project views feature of Jira discovery? Can someone at Atlassian please confirm if our Atlassian instance is eligible for the same? Thanks


Answers:
author: Hermance NDounga
body: Hello,

Cross-project views (renamed Roadmaps) are available for users in the Premium EAP.

[You can sign up on the waitlist here](https://www.atlassian.com/software/jira/product-discovery/premium) - there is no conditions to be eligible, but we are letting a few accounts in as part of the EAP.

Best Regards,  
Hermance  
Product Manager @ Jira Product Discovery

comments: author: N Lalitkumar
body: Thanks for confirming, [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)

I have already signed up for the waitlist. Would you be able to help with any ETA for this?


author: N Lalitkumar
body: Any thoughts on this, team?