youngmon/atlassian-qna huggingface dataset:
My other admin can't see certain project's tasks
Asked by Ariunzaya:

Hi, I did some experiment with Jira project settings which are 'Manage watchers' 'View voters and Watchers'. We were on free trial at the moment but I reversed all my changes and returned it to be default settings.

I can see all tasks but my other admin and users still can't see that project's tasks.

Now we are back on free plan so i can't do any changes with the permission.

What can i do in this situation?


Answers:
author: Ollie Guan
body: Hi [@Ariunzaya](/t5/user/viewprofilepage/user-id/5331158) ,

**Check Project Permissions**

Even though you reverted the settings, ensure that the permission scheme is correctly applied to the project. Verify that the roles and groups have the necessary permissions to view issues.

**Issue Security Levels**

If issue security levels were configured, ensure that the users are part of the security level that allows them to view the issues.

**Project Roles**

Confirm that the users are assigned the correct roles within the project. Sometimes roles might not have the necessary permissions to view issues.

**Browser Cache**

Ask the affected users to clear their browser cache or try accessing Jira from a different browser or incognito mode to rule out any caching issues.


author: Trudy Claspill
body: Hello [@Ariunzaya](/t5/user/viewprofilepage/user-id/5331158)

When you were on the non-free plan, did you add users to Roles in your projects, in addition to changing the permission schemes?

If so, you need to undo both of those - so that no users are assigned to Roles within the projects, and the permission schemes are back to their default settings.

You can upgrade your Free subscription to a Trial of the Standard subscription so that you can edit those things again, and then downgrade it back to the Free version before the Trial expires.


Tags: cloud

jira-cloud
Epic
Asked by Heather Levesque:

Hi there,

I am fairly new to the product and I have an epic created in a project that needs to reference another epic in another project. The goal is to be able to have consolidated metrics in a dashboard, timeline etc. in my project. There will be potentially many other project epics like this that my team requires visibility to.

Thanks in advance for your help.


Answers:
author: Trudy Claspill
body: Hello [@Heather Levesque](/t5/user/viewprofilepage/user-id/5588122)

Welcome to the Atlassian community.

I see that the tags on your post indicate you are using the Standard subscription plan for Jira. Is that accurate?

If so, with that plan the native Timeline feature is not capable of showing information from multiple Jira Projects. The Timeline feature is limited to showing information from only one project per Timeline, and the Timeline is associated with an Agile Board that defines the issues to include in the Timeline. This document talks about this "basic" Timeline functionality:

<https://support.atlassian.com/jira-software-cloud/docs/create-manage-and-visualize-work-on-the-timeline/>

If you need cross-Project Timeline capabilities you would need to consider a third party app or upgrading to the Premium subscription to get the Advance Roadmap Plans functionality. This document talks about the AR Plans functionality:

<https://support.atlassian.com/jira-software-cloud/docs/plan-and-view-cross-project-work-with-advanced-roadmaps/>

In what manner is you Epic "referencing" another Epic? Have you created a generic issue link between the two Epics? Can you provide any screen images to help illustrate how one Epic references another?

Can you expand on your need for visibility into Epics in other Projects? What exactly do you need to know about those Epics?


Tags: cloud

jira-cloud
Hi, I have a problem with Jira management. It deleted my workspace.
Asked by Mariana Esquivel Hern?ndez:

It shows me this picture:  
![Screenshot 2023-11-06 080949.png](https://community.atlassian.com/t5/image/serverpage/image-id/290292i2F1752871DFED1F1/image-size/large?v=v2&px=999 "Screenshot 2023-11-06 080949.png")  

We have institutional accounts so we should have access to it without problem.   
But now it shows us this and some of my team members logged in and it gave them another completely different team workspace.


Answers:
author: Deepanshu Natani
body: Hi [@Mariana Esquivel Hern?ndez](/t5/user/viewprofilepage/user-id/5357904)

Are you the site admin for the Atlassian site which you are trying to access?

If yes, can you please check if you have any payment pending for this site?
How to create a category from form response
Asked by Ashley Fisher:

Hi

I am new to Jira Work Management and I need to be able to set a category based on user input from a form.

The user will select from a dropdown for the question 'Business Area Impacted' and I want the answer to this to be duplicated as the category so I can group by Category.

Can anyone help with this as Category doesn't seem to be a field you can use in the automations?

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Ashley Fisher](/t5/user/viewprofilepage/user-id/5357952)

Welcome to the Atlassian community.

Can you confirm what your hosting type is - Jira Cloud or Jira self-hosted (Server or Data Center)?

Assuming you are working with Jira Cloud, refer to the answer I put on this post:

<https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-set-issue-category-in-automation/qaq-p/2268300>

Please let me know if that solves your problem or if you have additional questions.

comments: author: Trudy Claspill
body: Is the value in the selection list an exact match for a Category value you have already created?


author: Ashley Fisher
body: Hey

It does now!

I'm now getting this error - Additional fields contains invalid field(s) in 'update' or 'fields' section: Category

Thanks


author: Ashley Fisher
body: Ah I got it to work using the CustomField ID.

Thanks for your help!


author: Ashley Fisher
body: Hey

Yes Jira Cloud. I did try that but wasn't sure it applied to my query.

If I want the content of another field to go in the category, would I put the name of the field where you have Categoy1?

Ashley
I can't add more options to a custom field dropdown
Asked by Phil Sztejnmiler:

I have added a custom field to my system that is a dropdown to indicate the particular client the task id for. However I wikl need to go in and add more clients to the lost as we get more clients. This doesn't seem to be possible as I can't see a way to add more options after the first time.

Also can i make a custom field to appear on all projects by default ?


Answers:
author: Marko Blagus
body: Hello [@Phil Sztejnmiler](/t5/user/viewprofilepage/user-id/5358108),

You can add more options to your dropdown custom field by going to Issues -\> Custom fields -\> find your field -\> click on 3 dots -\> Contexts and default value -\> Edit options.

If you need this field to appear in projects, you need to have it on the screens projects use.

If you need it to be required and everywhere, you can make it required on field configuration and it will be required and visible on every project.

I hope this helps :D

Best regards,

Marko Blagus

comments: author: Phil Sztejnmiler
body: without it being required will it still appear in all projects if it is set to the default screen?


author: Marko Blagus
body: Yes, if you set it on your default screen for all projects, it will appear on every project.


author: Phil Sztejnmiler
body: I believe I have done those things yet it is not showing up as a field on my issues in any project. I am extremely new to the software so apologies if I am not understanding.

I have checked the box for default screen but still not in my projects


author: Marko Blagus
body: Did you add your screen to screen scheme and that screen scheme to issue type screen scheme? If you've done that, did you associate that issue type screen scheme to projects you want to have that field?
I'm not able to edit/update the 'assignee' or 'status' field within an existing jira project.
Asked by Brian Mitchell:

I am a new user to Horizon JIRA and have created a bunch of projects within the application. However I'm noticing I wasn't able to edit/update the assignee filed or the status field. I.e I want to assign this project to myself and update the status from open to in progress but it gives no option to do so.


Answers:
author: Murat Seven
body: Hello [@Brian Mitchell](/t5/user/viewprofilepage/user-id/5356554) Welcome to Atlassian Community!

Can you check the permissions page in the project? You probably don't have permission to edit issues, assign issues, and transition issues in the project.

Go to Project Settings-\> Permissions

If you have these permissions, can you provide more information, possibly with screenshots?

comments: author: Brian Mitchell
body: Thanks for responding Murat. I don't believe I have a settings icon anywhere. I checked under my profile and looked around for a settings gear icon with no luck.


author: Murat Seven
body: Hi [@Brian Mitchell](/t5/user/viewprofilepage/user-id/5356554) ,

It seems like you don't have the admin role in your project. That's why you can't see the settings button.

You can contact the Jira administrator and ask them to grant you the necessary permissions in the project settings.


author: Martin Runge
body: Hi Brian, my guess is that the user you are logged in does not have the right permissions to do so.

* Assigning, editing and transitioning a issue into a different status are separate permissions in your project configuration assigned to users, groups
* or in team managed projects the project access could be set to limited and your user is not listed.

Are you using a Cloud or Server/Data Center Jira? If it is a Data Center Jira your system could have to many licensed user or your license is expired.

Cheers Martin

comments: author: Brian Mitchell
body: Thanks Martin, ok I'll check with my business admin team. We use serve/data center.


author: Brian Mitchell
body: I was able to have our support team add me for admin access and assigned me to the proper project confluence grouping. This did the trick. thank you for your help.


Tags: cloud
Jira Issue View in Table format
Asked by minki kim:

This sounds silly but wonder is possible.

Can all fields (including custom fields) in the issue be displayed in table format? We can view them in List. But if there is any table (listing multiple parts) in Description, we do not see them in the List view.

So basically, with 10 parts (10 rows in the table) in description, wish to show 10 rows with the number of columns equivalent to the number of Fields.

Regards,

MK


Answers:
author: Walter Buggenhout
body: Hi [@minki kim](/t5/user/viewprofilepage/user-id/5350912),

Not silly, no worries. But unfortunately, no. The current list view is the closest you can get to the table view with all fields as you describe it.

Hope this helps!

comments: author: minki kim
body: Thanks for the confirmation walter.
Automate flow to confluence - creating a new decision making page
Asked by minki kim:

Hi,

I am wondering if Jira and Confluence can do below

1. Raise a ticket

2. Create sub-tasks by suppliers

3. Collect quotations by multiple suppliers, but quote is recorded in sub-tasks in table format (for multiple items)

Above will be done manually.

Can we automatically consolidate quotes (from multiple tables) into a single table and create a new decision making page in confluence?

Please advise


Answers:
author: minki kim
body: not possible?
Management of Projects and Tasks
Asked by Riccardo Varrazza:

I want organising the activity of my Business Development job using SWM as programme management with projects and relative tasks

* Jira Work Management is the programme containing several projects in it
* Each Customer is a project I am working with to develop sales.
* Each project contains several tasks (and subtasks) to be performed

I currently use a spreadsheet like this ![Example.jpg](/t5/image/serverpage/image-id/289650i18B9B9D89826EF39/image-size/large?v=v2&px=999 "Example.jpg")

I would like to adopt Jira also for this activity so

The JWM represent the spreasheet, the project represented the customer with the first three columns of the spreadhseet. within the project the various tasks represented by every line of the spreadhseet (so project 1 assigned to Customer 1 and showing 2 tasks).

I did try to assign the task as project and the subtasks as tasks however it did not work as the task will never move in the kamban chart nor I can see the subtasks moving in the same chart.

The Sales or the tasks templates do not seem addressing the business relationship this way. Anyone has had similar issue and how did they resolve it?

Thanks

Riccardo


Answers:
author: Riccardo Varrazza
body: Thanks all for not answering it has stimulated me to sort out the issue. It was just a reshuffle mindset. Maintaining the action as key driver of the kanban and then introducing new fields specific for the Business Development activity requirements.   
So now I have a proper board card with all the fields to identify the lead, what country is in and what we are proposing.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/289696i4ACFC046FB4958A0/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-work-management-cloud
"Google Workspace account already connected" error
Asked by Eric Smith:

I have a client trying to integrate Atlassian with Google Workspace, but they get the error "Unable to connect to Google Workspace. This Google Workspace account is already connected to another organization. Try reaching out to another admin, checking your other organizations, or choosing a different Google Workspace account."  

They have three JIRA accounts, similar to this: Greygiant, greygiant and Grey Giant. When logging into all three, none seem to have an identity provider set up, and Atlassian doesn't indicate which account is the problematic one.   

How can we sort this out?  


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please create a ticket at : support.atlassian.com/contact/ , with the help of the domain name we will be able to find the associated Org ID. Thanks


Tags: cloud
Forms - allow access to fill out forms for users without access to the project but with an account I
Asked by Filipe T?lio:

The objective is to allow users of my account to fill out a form for a project to which I have not given access,

thus allowing a user of a marketing user to fill out an exemption request for an HR project without being part of it


Answers:
author: Trudy Claspill
body: Hello [@Filipe T?lio](/t5/user/viewprofilepage/user-id/4124982)

That is not possible. The user submitting the form must have access to the project. It is stated in the documentation:

<https://support.atlassian.com/jira-work-management/docs/share-your-form/>

> People who submit information via the form to your business project must:
>
> * Have access to the project and permission to create an issue if it is a limited access form
>
> * Have a Jira license if it is an open access form


Tags: cloud

jira-work-management-cloud
why some users can't log time for themselves
Asked by khadija LAAROUSSI:

In Tempo Timesheets, numerous users encounter difficulties logging their time due to a malfunctioning "log time" button in Google Chrome. However, a specific user named Oumayma Chahid is now experiencing a similar issue even when using Firefox


Answers:
author: Susan Wu
body: Hi [@khadija LAAROUSSI](/t5/user/viewprofilepage/user-id/5234722) ,

There was an incident on Timesheets. Please follow up on Tempo Status page. <https://status.tempo.io/>

Should the problem persists, please contact Tempo Support. <https://tempo-io.atlassian.net/servicedesk/customer/portal/6>

Best regards,

Susan Wu  
Tempo Product Experts.


Tags: cloud

jira-work-management-cloud
Purchasing request in Jira Work Management
Asked by minki kim:

Hi,

Can you please advise if Jira can do below my wishes?

1. Raise a purchasing request ticket in Jira
2. Requestor needs to fill out the pre-defined field
   * If requested for a single item, it is easy and can be update by pre-defined field
   * However, if asking for multiple, how should I ask requestor to raise in a single ticket? One way I could see is to copy a table with all item list and paste it in the description. But then I cannot monitor timeline by each item as under sub-task.

Is there any way to do so?


Answers:
author: Vladimir Horev _Raley_
body: Hi Kim,

Based on our experience as [Raley Purchase Orders](https://marketplace.atlassian.com/apps/1223409/raley-purchase-orders?hosting=cloud&tab=overview) app vendor, purchasing management is far more complex than simply submitting a form to create a Jira issue.

As you rightly pointed out, normally you need a several items per purchase request. If you solve them via subtasks where each subtask represents an individual line-item, this only adds complexity in calculating the totals and approvals routing. Not to mention the fact that the purchase request should be logically addressed as one task, not several tasks.

Copying a table with all the line items and putting them under a single Jira task also has problems as you need to calculate taxes, totals, budget associations etc. It becomes even more complicated when you need to run an approval flow which depends on the Gross total, budgets referenced and possibly new products/services approvals.

Even worse, at some point, you'll need to have the figures - what is budget X and how much of that is committed, spent, paid etc. And there're really many budgets.

Having said that, in purchasing management even a super-smart form is just a beginning. To run the process well on Jira/JSM you'll need an app or implement an in-house solution.

Best,

Vladimir \| RaleyApps


author: Mohanraj Thangamuthu
body: Hello, Good day. Please check if this link helps : <https://www.atlassian.com/software/jira/templates/procurement>
Description in 'create issue'
Asked by minki kim:

Hi,

Is there any way to add/change default instruction in Description section?

Now it shows as "Pro tip ......."

I would like it to be more customary.

I am very new here - how can I add picture here?

Regards

MK


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. If you are using company managed project then you can create a new custom field and edit the context of the custom field to have a predefined value. For Team managed projects you can edit the field from project settings.

comments: author: minki kim
body: [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) Thanks for the reply. Our Business Admin advised this is not supported in Jira Cloud.


author: Mohanraj Thangamuthu
body: Hello, we cannot configure prefilled text on the default description field. But you can add a custom text filed and on the custom field, you can add the required text.


author: minki kim
body: Right, I will ask them. Can we also put table as well? Also, is it possible to disable default description?
How can i copy a project from one supplier's Jira to my company jira?
Asked by Omar Tzintzun Miranda:

Good Afternoon.

I have a project wit a provider and i want oto copy it but i can't find how to it.

1. It is possible to do it.

2. Are all attributes copied? That is, if i have 5 phases in my project and the supplier has 7 phases, is there no problem?

Buenas tardes.

Tengo un proyecto con un proveedor y deseo copiarlo pero no se como hacerlo.

1. Es posible?,

2. Todos los atributos son copiados?, esto es, si yo tengo 5 fases en mis proyectos y el proveedor tiene 7 fases, no hay problema para la copia?


Answers:
author: Vish Reddy _Revyz_
body: Hi [@Omar Tzintzun Miranda](/t5/user/viewprofilepage/user-id/5104808)

I am from [Revyz,](https://www.revyz.io) there are atleast two options I know of:

1. Use the Cloud 2 Cloud Migration tool that Atlassian provides to copy projects from one cloud instance to another - This will copy over the entire project Including data

2. Use The [Revyz Data Manager](https://marketplace.atlassian.com/apps/1228694) app to granularly copy over data \& configuration from one cloud site to another

I am happy to do a zoom session to help you address this issue if need be.

Thanks

Vish


author: Luka Hummel - codefortynine
body: Hi [@Omar Tzintzun Miranda](/t5/user/viewprofilepage/user-id/5104808)

We have just released an update for [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?tab=overview&hosting=cloud) that enables you to clone whole projects, including their configuration of schemes between different Jira instances.

![Screenshot 2024-04-10 at 14.30.44.png](https://documentation.codefortynine.com/__attachments/1504018433/Screenshot%202024-04-10%20at%2014.30.44.png?inst-v=340f2aa9-b19c-4086-9230-dcc24690836c)

You can read more on this new feature [here](https://documentation.codefortynine.com/deep-clone-for-jira/clone-a-project-to-another-instance).


author: Michel Neeser
body: Hi [@Omar Tzintzun Miranda](/t5/user/viewprofilepage/user-id/5104808)

If you just want to copy the issues, you could export them in the CSV format from your supplier's instance and import them on your company instance. But this will not copy project configurations, workflows and so on. To do this, you would have to work with a complete backup of the instance, but I think this won't be a viable approach in your case.

Hope this helps.
How can I automate Jira to flag the first incomplete sub-task in a list to save time and organize?
Asked by Bryan.Singh:

Is it feasible to create a Jira automation that highlights the initial incomplete sub-task within a list?

I frequently encounter multiple sub-issues that can't be completed because they depend on the preceding issue, which results in time wastage. Any suggestions for addressing this?


Answers:
author: Kristian Walker _Adaptavist_
body: Hi Bryan,

I can confirm that if you have the [ScriptRunner for Jira Cloud](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview) plugin in your instance, then this could help achieve this requirement.

We gave an example script [here](https://library.adaptavist.com/entity/bulk-add-flag-to-issues-from-jql-search) that will bulk-flag issues returned by a JQL search.

You could run this script as an [Escalation Service](https://docs.adaptavist.com/sr4jc/latest/features/escalation-service) in order to flag the subtasks which are open and have a particular issue link on them.

An example of JQL to find all Sub Tasks in a project with the Blocks issue type would be to use JQL like **project = DEMO and issuetype = Sub-task and issueLinkType in ("blocks")**

I hope this information helps.

Regards,

Kristian


Tags: cloud

jira-work-management-cloud