youngmon/atlassian-qna huggingface dataset:
Jira Work Management - Asset Custom Field
Asked by Johannes Nyberg:

Hello!

My organization just invested in the premium plan of JSD. This gives us the possibility of start using the Asset Management tool. We have projects in Jira Work Management and I see a benefit of linking tickets from JWM to an Asset object.

Therefore; I am wondering if I am able to create a custom field for our Assets in a Jira Work Management Project.

I seem to be able to do it in Jira Software and (obviously) JSD, but not Jira Work Management since the Issue type \& Screens are handled from within the project.

Can someone explain further?

Thank you!

Johannes Nyberg


Answers:
author: Dirk Ronsmans
body: Hey [@Johannes Nyberg](/t5/user/viewprofilepage/user-id/4600706)

going by the documentation it should be possible.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/232561i1BB7F8E9990F72AA/image-size/large?v=v2&px=999 "image.png")

<https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management>

The project you have for Jira Work Management, is this a company or team managed project? Cause a team managed project is a lot more limited and the global fields don't cary over to those.

comments: author: Johannes Nyberg
body: Awesome! The project was Team-managed, I now have the possibility.

Thanks Dirk and Happy new year!


Tags: assets

cloud

jira-work-management-cloud
JQL for parent child field
Asked by Katherine Stevens:

Hello!

How do I write a query to find out if the parent field has been filled out but the child is empty?

So far I have this, but it's currently showing me that the parent is 'deposit', and the child could be anything. The problem is I only want results where deposit is the parents and there is no child.

project = SMS AND "Ticket Category" in cascadeOption(22409) AND resolved \>= 2022-12-01

Thanks!


Answers:
author: mauricio.groth
body: **Hi [@Katherine Stevens](/t5/user/viewprofilepage/user-id/2086662)**

I'm Maur?cio, a support engineer at Digital Toucan and I'm here to help you.

Unfortunately, it's not possible to find your parents who have a specific field whose child has an empty field using only JQL of Jira. You can check a few apps in the marketplace that extend the search for you by clicking [here](https://marketplace.atlassian.com/search?query=Jql%20extensions)

In the app where my team works, [JQL Search Extensions for Jira](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira-reports?hosting=cloud&tab=overview&utm_source=atlassiancommunity&utm_medium=listinglink&utm_campaign=mauricio), you can use this query to find your parents, whose children have the Ticket Category empty.

```
issue in parentsOfIssuesInQuery("'Ticket Category' is empty") and project = SMS AND "Ticket Category" in cascadeOption(22409) AND resolved >= 2022-12-01
```

If you have any other questions about this query, please contact our [support](https://jqlsearchextensions.atlassian.net/servicedesk/customer/portal/2).

We'll be happy to help you!  
Best regards,  
Maur?cio


Tags: cloud

jira-work-management-cloud
How can i add HTML to my website here
Asked by It_z Lucky Fashion:

I want to add my Google AdSense account to my website .

and the instructions has to do with html


Answers:
author: Alex Koxaras _Relational_
body: Hi [@It_z Lucky Fashion](/t5/user/viewprofilepage/user-id/5108160) and welcome to the community,

Unfortunately you can't do that.

comments: author: Alex Koxaras _Relational_
body: [@It_z Lucky Fashion](/t5/user/viewprofilepage/user-id/5108160) do you need any other help with this one? If not, kindly mark my answer as accepted, in order to help others in the community.


Tags: cloud

jira-work-management-cloud
Can't create subtask
Asked by Guilherme de Oliveira Viol:

In my project on the option "create" doenst appears subtask type to create, only task appears i didn't change anything these days. I can only create subtask in the the timeline or inside the task. All my work management projects have the same problem but my service management its normal. In my base test i create another project in standart mode to test and the bug still there.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I am not sure exactly what the problem you are trying to describe is, but there's two things I think you might be talking about:

Sub-tasks can only exist as part of an issue, you can not have sub-tasks of sub-tasks. So you will only find the "create sub-task" option when you are working with an issue.

You also mention projects - do the projects you want to create sub-tasks in their issue type scheme? (Do the project settings allow for one or more sub-task types?)
Multinational Marketing Team in Jira work management
Asked by Ayman Ragheb:

Hello experts,   

I would like to get your thought about the best way to organize a Multinational Marketing Team in Jira work management,   

Let's assume, a team of 6 members and one manager,   
every member supports a number of countries, with some digital and traditional marketing activities   

I'm the manager and I want everyone to access only his own area ( countries and their projects and tasks )   

So, the question is:  
How to create this organization in Jira work management, should I create for example 6 boards ? and everyone accesses only his board with his projects/tasks?  
Then  
how to create boards?  

or there is another way?   
please advise


Answers:
author: John Funk
body: Hi Ayman - Welcome to the Atlassian Community!

Yes, that is one way to do it. I would add a custom field - probably multi select list type for the countries. Then you can create your filter for each board using values from that field. If you go that route, here is an article I wrote earlier this year for how to create additional boards for Jira Work Management projects. If you find it helpful, please give it a Like :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>

Another option is to create just one additional board, following the same guidance in the article. Then use Quick Filters on the board to only show cards based on the same custom field. That would probably work better for you because you could still see ALL cards in a single board.

comments: author: Ayman Ragheb
body: Thanks John for your prompt advice,   

I can't find the coming link as per your article ( (<https://yourdomain.atlassian.net/jira/boards> ) it gives me an error can't find it,   

Appreciate to let me know how to create a new board in a project in Jira Work Management ?  


author: John Funk
body: You have to replace "yourdomiain" with your actual site name.


Tags: cloud

jira-work-management-cloud

remote-teams
Need reporting capabilities with new planning interface
Asked by Booni Bala:

The new planning interface is very nice.

But for reporting we have to switch to old interface. This is not conducive

We need reporting capabilities in the new interface


Answers:
author: Thomas
body: Hi [@Booni Bala](/t5/user/viewprofilepage/user-id/940332)

I'd love to hear more about the reports you need and your use of it. Anything more you could tell me?

Cheers,

Thomas


Tags: advanced-roadmaps
Change sprint order in Portfolio 2.0
Asked by MySaxin:

Hi

I've created sprints for the rest of the year named:

team 2020 w9-11 etc..

Now they appear in the wrong order in portfolio. What can I do to make them appear in the intended order?


Answers:
author: MySaxin
body: **I have found that the same sprint is represented by different dates depending on if I look in the tickets Target Date or if I look at the sprint dates.**

**I have asked raised this as a ticket at my internal helpdesk and suspect it to end up in portfolio helpdesk soon.**


Tags: advanced-roadmaps

server
Creating issues with parent link (portfolio) is not working just for 1 case.
Asked by Humberto Gomes:

Using the Portfolio app, we have the following hierarchy setup:

Initiative-\>Project-\>Epic-\>tasks-\>subtasks.

Only 1 project has issue types: Initiative and Projects (and with no Epics available in this one).

All other Jira projects have Epics--\>...

I have an Initiative with several Projects, and this relation is mandatory when I'm creating new projects. I need to add the Initiative Parent Link.

Since some days ago, to create a new project, if we choose a specific Initiative (and only 1 specific initiative) the browser does not return with the issue key information. Keeps some time (around 1 minute) loading, and the creating window is visible again with no other feedback, including the "create" button. But the ticket was created.

This only happens with the specific initiative. Changing the initiative, there are no issues.

This specific initiative has already more than 80 projects (issue type) linked.

Several users were tested and the issue remains.

Several laptops were tested and the issue remains

Several browsers were testes and the issue remains.

Can you help?

Humberto


Answers:
author: Humberto Gomes
body: There is no problem with this. The issue is a backgraound script (field sync app) who takes a long time (too much) to complete it. Disabling the script, there is no issue anymore.


Tags: addon-com.radiantminds.roadmaps-jira

advanced-roadmaps

atlassian-marketplace
Iniciatives - Not showing as Epic Parents.
Asked by Javier Gabrielli:

Hello,

We have the following problem:

We can't see the Iniacitives on our Scope, on the filter we select from Iniative to X (any issue) an always it groups as "with not parent". Ours issue types are : Iniciative, Epic,User Story, Task, etc.

We have configured it on Portfolio -\> Administration -\> Hierarchy leves..Following this link:

<https://confluence.atlassian.com/jiraportfolioserver/configuring-initiatives-and-other-hierarchy-levels-802170489.html?_ga=2.58312234.1221488346.1583481427-1933031493.1583481427>

But still not working properly.

Any idea what is happening?

Regards.


Answers:
author: Michael Andolfatto
body: Hi [@Javier Gabrielli](/t5/user/viewprofilepage/user-id/3798188) ,

Adding the Initiative hierarchy level only defines the structure. To set an Initiative as an Epic's parent, you'll need to add the 'Parent Link' field (automatically created by Portfolio) to the Epic's screens and set the value to be the Initiative.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/86226i4B5F561661E128C7/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: advanced-roadmaps
Managing 'target start date' from a Jira issue
Asked by Rominiek Schoonen:

**Jira Cloud**

Hi All,

In Jira Portfolio there are two fields necessary to visualize the plan in the schedule: 'Target start date' and 'Target end date'. When these are filled you can see the progress bars as shown in the below picture.

![CAPTURE1.PNG](/t5/image/serverpage/image-id/85301i991A8C5F9B44E5D9/image-size/large?v=v2&px=999 "CAPTURE1.PNG")

As the team is managing a lot of these start and end dates from creating issues in their own Jira board I would like to know which fields are equivalent in Jira.

Currently 'Target end date' can be manipulated by changing the 'Due date' of an issue.

I cannot seem to find the correct equivalent for 'Target start date'. Does anyone know?

![capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/85302iD7FD946DF5E1ECE7/image-size/large?v=v2&px=999 "capture2.PNG")


Answers:
author: Earl McCutcheon
body: Hello [@Rominiek Schoonen](/t5/user/viewprofilepage/user-id/3638657) ,

Currently the target Start and End dates can only be modified from the portfolio plan directly and do not have a field that can be used on the issue directly.

We have the following two related feature requests for adding and modifying the target dates that I recomend reviewing and adding a vote if these are features you want to see added in the future, the first one is for surfacing the target dates as fields to add to the issue directly which lines up with your request, and the second one is a bit different and instead tries to link the target dates to the already existing due date field of the issue as an alternate approach:

* <https://jira.atlassian.com/browse/JPOCLOUD-1818>
* <https://jira.atlassian.com/browse/JPOCLOUD-1848>

Regards,  
Earl


Tags: advanced-roadmaps

date

jira-cloud
JIRA Portfolio and View Settings reverting back to defaults periodically
Asked by tmecbox55:

I am using JIRA Portfolio (Server 3.2.1). View settings such as grouping, field columns, sorting, etc., revert after several days to a week, back to the default settings which include Target Start and Target End. What is causing the view settings to revert back to defaults periodically, and is there a way to prevent this from occurring? We set the portfolio view with several custom fields and also view settings to sort by a certain field and color. I'm aware we can share a read only view which has the saved settings in it, but still the view for the owner of the view, reverts back to defaults after 4 - 7 days. Occurs with both Chrome and IE browsers. Browser settings are configured so it does not delete cookies.


Answers:
author: Earl McCutcheon
body: Hello [@tmecbox55](/t5/user/viewprofilepage/user-id/3797456) ,

From the sound of things there is something happening to the caching in the background causing the reset to occur even though you have the browser set to retain it.

There are a couple things to come to mind, the first being conflicting setting in an add-on in the browser or one of the settings which a full reset to the browser [As Described Here for Chrome](https://support.google.com/chrome/answer/3296214?hl=en) to complete clear everything out and reset the browser settings and start reconfiguring in stages to see where the hiccup occurs.

The Second would be the possibility of some device policy that clears the cookies after a duration, and this sounds plausible as its on multiple browser types and appearing to occur on the noted 4-7 day interval. This one would be out of our control, and you would need to talk to the Domain admin to see if this is occuring on a global policy, or test on a system that was not controlled by a global setting as a base line comparison.

Regards,  
Earl

comments: author: tmecbox55
body: Thanks Earl. Very helpful.


author: sam mathew
body: Hi tmecbox55 - Did the fix work for you ? Was the issue resolved by cancelling the rest of browser settings by your admin policy ?


author: tmecbox55
body: It was due to the browser local storage getting cleared rather than saving local storage when a user shut down there virtual desktop. We now save local storage for the browser as well and settings are preserved.


author: Kristina Wong
body: This problem is really annoying


Tags: advanced-roadmaps

server
Cannot import "Closed"/"Resolved" issues in JIRA Portfolio and cannot see "Completed" sprint in plan
Asked by Ali Raza:

I have experimented with portfolio and I believe it is "only" forward looking and does not pick "closed/resolved" stories in plan. When I close any story or complete any sprint it disappears from plan. I have tried all filters that were suggested in other threads but none can make portfolio view these closed stories or sprints. It is also evident that when I create a new plan it does not include closed stories in the stories scope.

**Is my above finding or assumption about portfolio correct?**

**Or may be I am missing something that can make portfolio show "past" as well?**

If that holistic view is available then portfolio will be more attractive as we move along during the project life, showing history and adding value for the future. Please see that following is the set of screens and let me know if there is any possibility to have previous completed sprints and closed stories/epics.

1. I cannot import "closed" or "resolved" issues in portfolio plan. There is no closed issue showing in plan scope.

![Annotation 2020-03-04 144925.png](https://community.atlassian.com/t5/image/serverpage/image-id/85242i507A8F1E838292AA/image-dimensions/439x194?v=v2 "Annotation 2020-03-04 144925.png")

2. If I closed any story in the scrum board, the story disappears in the plan.

![Annotation 2020-03-04 144926.png](https://community.atlassian.com/t5/image/serverpage/image-id/85243iDADF4F56565972F8/image-dimensions/473x211?v=v2 "Annotation 2020-03-04 144926.png")

Following SM-12 is not showing in the first sprint (above). There is no SM-12.

![Annotation 2020-03-04 144927.png](https://community.atlassian.com/t5/image/serverpage/image-id/85245iBCACB71F910EC6A4/image-dimensions/282x121?v=v2 "Annotation 2020-03-04 144927.png")

3. I cannot see "completed" sprints in the portfolio. There is one sprint which is completed, but i cant see it here. I have also used the following filter which includes previous closed sprint but can view it in the plan.

![Annotation 2020-03-04 144928.png](https://community.atlassian.com/t5/image/serverpage/image-id/85249iAE81EEA254BF205B/image-dimensions/409x200?v=v2 "Annotation 2020-03-04 144928.png")


Answers:
author: chris.reyes
body: For stories disappearing when you move to Done, it is most likely because of the "resolution". Take all your Done stories and ensure the resolution Field is set to Done. If it isn't, it will not show up in Plans. Not sure why, but it's how it works. Hope that helps.


Tags: advanced-roadmaps

cloud

issue

sprint
JIRA Portfolio : Parent Child Relationship vs Parent Link
Asked by Rajeev Nandan Singh:

JIRA Portfolio Has 2 Child Issues linked with it :

1. One with Parent Child Relationship with issuelink table through Parent Child Relationship.

2. 2nd one is linked with Parent Link , present in Entity_Property table  

Please suggest the relationship to get both from SQL-Query without using API.  

Is there any way to get the id information of Parent and Child through Parent Link or any relation with Entity_Property Table??


Answers:
author: Marius Bungart
body: Thanks


Tags: advanced-roadmaps
Copy a field value from Initiative to Epic when Epic ticket is parent linked to Initiative
Asked by Kay:

Hello Community,

Can you please advise how can I copy a field value from Initiative to Epic? Epic ticket is linked to Initiative through "parent link". I can do that with Epic to Story without any issues, using the Copy Value From Other Copy Value From Other Field Post-Function and Automation Rule, but when it comes to Initiative issuetype it doesn't do anything. Any suggestion is highly appreciated. Thank you .

Kay,


Answers:
author: Earl McCutcheon
body: Hello [@Kay](/t5/user/viewprofilepage/user-id/3663126) ,

There are some fields that are baked into the base functionality of Portfolio directly to alter the Base Jira behavior and do not live as a traditional field types for Jira, as they have additional functionality outside the traditional field types and exist in different locations of the database to complete the special functions. The "Parent Link" field is one of these Special Portfolio field types used to map a standard issue type to the higher hierarchy levels.

Because of this the "Parent Link" field is not a searchable field by many add-ons including automation for Jira, so you won't be able to do this like you described.

The Functionality needed to use the field in this manner is being tracked in the following Feature Request in both Jira Cloud and Server respectively, I am adding both incase anyone else runs into this thread looking for a solution on the alternate platform:

* <https://jira.atlassian.com/browse/JPOCLOUD-1663>
* <https://jira.atlassian.com/browse/JPOSERVER-1663>

Regards,  
Earl


author: Hristina Valcheva
body: Hello [@Kay](/t5/user/viewprofilepage/user-id/3663126)

I'm looking for an Automation rule which can copy a value from a cascading type field of an Epic to its child tasks (issuetype Story), can you please share your code for this with me?  
Thank you in advance!

Kind Regards

Hrisi

comments: author: Lisa Schaffer
body: Hi there,

You can use this:

{  
"fields": {  
"Client": {  
"value": "{{issue.Client.value}}",  
"child": {  
"value": "{{issue.Client.child.value}}"  
}  
}  
}

--------

"Client" = Name of Field

Client.value = first value in cascade drop down menu

Client.child.value = second drop down menu value

--------

Also check out Ravi's video here: <https://www.ravisagar.in/videos/jira-cloud-automation-copy-cascading-select-list-sub-task>

It's for a sub-task but you can adjust for copying from an Epic.

Good Luck!


Tags: advanced-roadmaps

automation
Adding Issues into Portfolio
Asked by Davin Studer:

If you remove an issue from a Portfolio plan is there an easy way to pull it back in?


Answers:
author: Ravi Sagar _Sparxsys_
body: Hi [@Davin Studer](/t5/user/viewprofilepage/user-id/781467)

Go to Edit Sources and run the wizard again. Those excluded issue will appear there.

Portfolio maintains this list of excluded issues in its own configuration so yes it is not very obvious to undo this removal.

Ravi

comments: author: Davin Studer
body: Ah, ok. I'll check there. Thanks, sir!


author: Matilde
body: I have Epics listed in Portfolio but some others that are not. I've checked on them and they look just the same, same labels, same component, same board same status. Any idea on where to check that?


author: Ravi Sagar _Sparxsys_
body: Hi [@Davin Studer](/t5/user/viewprofilepage/user-id/781467)

How are you removing the issues? by excluding them?

Ravi

comments: author: Davin Studer
body: Using the "Bulk actions -\> Remove from plan" option.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/84992i2C145FA253AEF6FF/image-size/large?v=v2&px=999 "image.png")


Tags: advanced-roadmaps
Assigning Epics to planned initiatives
Asked by Christopher Foley:

I have created an initiative in my plan. I haven't pushed it down to JIRA, its just available in my plan.

The problem I have is that when I try to set the parent of an Epic (an existing Epic already in JIRA, or a new Epic just available in the plan) to be the new planned initiative, the initiative in question does not show in the drop down list of available initiatives.

Only the initiatives which are represented in JIRA show up as potential parents of the Epic.

Is this expected behaviour, that I can only assign Epics to an initiative which has been pushed to JIRA? This kind of defeats the purpose of planning mode to a degree; I create my planned initiatives and their planned epics and when I'm happy with that plan I push the whole thing to JIRA.

I have checked my settings and don't think I have anything set (i.e. filters) that is hiding the planned initiative I want to be come parent of certain Epics.


Answers:
author: Christopher Foley
body: Ok, so I tried drag and drop of the Epic in under the planned initiative and it worked.  

But the set parent approach looks to be causing an issue. But once I have one way to do it, then it's fine.


author: Sarah
body: I'm trying to drag and drop as well, but it won't work, am wondering what I'm missing.


Tags: advanced-roadmaps
In a Program Schedule - Epics marked Done disappear.
Asked by Michael Glaser:

Is there an option for them to remain on the view?


Answers:
author: Sherry Xie
body: We also have this problem, is this a bug or expected feature for Advanced Roadmap?


author: Jenn Sherman
body: I'm noticing this same behavior in the improved interface for Advanced Roadmaps for Jira. When an epic's status is changed to Done, that epic disappears from the plan. Is there a way to keep the epic on the plan until it's been Done for 30 days (per the plan configuration)?


author: Michael Glaser
body: More info:

Scheduled Start and Scheduled End Dates disappear from the Scope tab of a program once the Status (not Epic Status) is set to Done. This results in the Epic not being being displayed in Schedule tab, even if your select all for Status. If the Status is set back to In Progress the Dates comes back in the Scope tab and the Epic is displayed in the Schedule.


Tags: advanced-roadmaps