Activating Sprints Within Service Management Project
Asked by Robert Smith:

I am an admin within my service desk project, but I am not seeing the option to add the sprint field to my Service Management issues. This may be something that only our full Jira admin can do, but I wanted to confirm that it is possible to add the sprint feature to a Service Management project.

My team works as agents in some capacity and planning projects as well. I want to report across my Service and Software project to see how much time is dedicated in each sprint to each type of issue. I have "original time estimate" in both projects and I have seen this type of reporting before where the sprint reporting includes two projects. However, I am not sure if this is natively possible or was part of a plugin.

Any help or guidance here would be much appreciated.


Answers:
author: Joseph Chung Yin
body: [@Robert Smith](/t5/user/viewprofilepage/user-id/5537640) -

Welcome to the community. I agreed with what [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) suggested. However keep in mind that by default, one manages JSM issues via queues and sprint issue management is for Jira Software Application (where you manage it by SCRUM board setup).

You will need to have Jira Admin rights to see the field.

Are you also using Jira Software Application?

Best, Joseph Chung Yin

comments: author: Robert Smith
body: Hi Joseph,

We do have Jira Software Development projects for our team to manage planned work. I have two team members who spend some of their time as support agents and some of their time working in a scrum project on planned projects.

Ideally I'd like to understand the output between support work and project work in the same sprint and from what I've seen before that would mean I'd need to activate sprints in my service project.


author: Mikael Sandberg
body: Hi [@Robert Smith](/t5/user/viewprofilepage/user-id/5537640)

Welcome to Atlassian Community!

Sprint can be added to your request types, all you have to do it go to Project settings \> Request types and under Issue view you can search and add the sprint field.

![Screenshot 2024-07-12 at 11.50.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335364iE4ADEE29FA36DB9B/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 11.50.58?AM.png")

We do something similar, our team is divided into Tiers and for Tier III/IV we organize our changes coming in from the JSM project in sprints in our JSW project.

comments: author: Robert Smith
body: Thank you Mikael, I assume I am blocked by not having full Jira permissions, but this is what I see. There is nowhere for me to search for the sprint field and it is currently not in the list of fields I can see.  

![Screenshot 2024-07-12 150341.png](https://community.atlassian.com/t5/image/serverpage/image-id/335366i9FB0DE70E97907D7/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 150341.png")


author: Mikael Sandberg
body: Yes, since sprint is a system field and if it is not on your issue screen already then you would need Jira admin permissions in order to add it to the issue view.


author: Hasan_Jehangir
body: Hello everyone,

just tagging onto this chain:

I have the Sprint field enabled on the JSM forms view as mentioned above.

Does this mean that it should populate in the list of all tickets in current sprint?

i.e linking JSM ticket to Sprint ABC

when opening Sprint ABC on the relevant scrum board : should the JSM ticket be relfected in this?


author: Mikael Sandberg
body: [@Hasan_Jehangir](/t5/user/viewprofilepage/user-id/5577295) No, the sprint field is not automatically updated on all issues when you start a new sprint. You would still need to assign the issue to a sprint, and the recommended way is to do this from the backlog and then drag/drop the issue into the sprint.


Tags: cloud

jira-service-management

jira-service-management-cloud