youngmon/atlassian-qna huggingface dataset:
Confluence user limit
Asked by Oleg Puzanov:

Hi!

When I try to add new user, I get:

This Confluence installation is not licensed for additional users.

* Users allowed by license: 100
* Current active users: 100

I've checked number of active users as described at <https://confluence.atlassian.com/display/CONFKB/How+to+Get+a+List+of+Active+Users+Counting+Towards+the+Confluence+License>

and I have only 93 users here. I don't use Crowd and LDAP.

Any ideas?

Thanks.


Answers:
author: Oleg Puzanov
body: Here is the reason.

I went to Admin \>\> Licence Details.

There were **Licensed Users: 100**(100 signed up currently) and refresh button above.

After pressing refresh, I have **100** (93 signed up currently) and I'm able to add users.

Thanks, Nic Brough!


author: Oleg Puzanov
body: |---|---|
|   |   |


author: Nic Brough -Adaptavist-
body: I suspect you need to check this with raw data.

Go to Confluence Admin -\> Global permissions and check exactly what groups have "can use", AND "administrate". Add the groups together and de-duplicate. I suspect you'll find it comes out at 100.

comments: author: Nic Brough -Adaptavist-
body: So what do the contents of your 3 groups add up to?

Also, could you check what Admin -\> Licence says about the number of users?


author: Oleg Puzanov
body: Thanks for a quick reply.

I have 3 groups which 'Can use'. One of them can also 'Administrate'. And there are no other groups or single users there.

To verify the issue, I've disabled 1 more user and deleted him from all groups. The result is the same, I get error about 100 total active users.
Broken Image
Asked by Justin Weber:

I created a new page today and added screenshots. Now when navigating to the page all of the screen shots show as Broke Images.

How can I fix this?


Answers:
author: Steffen Heller
body: @Matthew:

I am having the same problem. When I copy \& paste images from the clipboard they show okay at first but appear as "Broken image" when I save the page.

This problem only occurs with certain browser versions. My main browser is Firefox where the problem started to show from a certain version on. In Chrome it is still working okay.

So I thought it had to do with browsers and switched to using Chrome when I have to work with screenshots.

I never thought about permissions: Can I count that out as a reason when I use the same user all the time? Or how could I test that?

comments: author: Matthew J. Horn
body: The way I test it is to edit the page as whatever logged in user, and then browse the page anonymously.

I see this happen very often with copy/paste, and when copying spaces or pages. Depending on how an image is embedded in the page, the link to the image might also be relative or absolute. If it's absolute, and you copy the page or the space the page is in, then it might break.


author: Matthew J. Horn
body: Usually, this is a permissions issue. If you copied the images in while logged in with elevated privileges, but then navigate to the page with less permissions, you might not be able to view them. It happens more often with copy/paste than with the image import function. Try saving the images locally, and then importing again.


Tags: cloud

confluence-cloud
I cannot configure our Office Connector in Confluence
Asked by Trina Peck:

We are using Confluence On Demand and when I click the configure button for Office Connector I get a message saying that 'You are not permitted to perform this operation.' I am a system administrator so why would I get this message?


Answers:
author: LucasA
body: Hi Trina,

This issue needs a better troubleshooting. Please raise a support ticket at [https://support.atlassian.com](https://support.atlassian.com.).

Cheers,

Lucas


Tags: cloud

confluence-cloud

ms-office-connector
Problem connecting to hosted confluence using the web services
Asked by Adam Adam:

This was working on Saturday (Nov 30), but on Sunday (Dec 1), it stopped working in the middle of my mucking around with it.

Do you have any idea what could be going on? Could I have gotten locked out somehow?

I get a "down for maintenance", so maybe its down time is legit - if so - any idea when it will be back?


Answers:
author: Mauro Badii
body: Adam,

I believe you can get them from Bob Swift page [Confluence SOAP Api](https://bobswift.atlassian.net/wiki/display/CSOAPLIB/Confluence+SOAP+Library)

About the error page shown to you, we are working on a better way of displaying errors like that. ;) Thanks for the suggestion. Glad to hear that you dig the products.

Cheers!


author: Adam Adam
body: Hi Mauro ,

Thanks for getting back to me - I figured it out, but failed to update this post.

My main problem - I had inadvertantly removed the trailing "/" on the url for the confluence wiki - which caused the "down for maintenance error" (this could be friendlier- but was my error).

A separate issue I ran into was that we need to use the "version 2" of the confluence API with the hosted wiki. We designed our toolkit to integrate with our internal wiki that uses version 1, so I need to upgrade the client.

Is there a place to download the confluence SOAP API version 2 so I can communicate with our hosted wiki?

thanks again!

Adam

PS - Currently, we're using confluence to auto publish application "page view" documentation that we generate with our java toolset.

Your toolset is great - we're planning on integrating with both Hipchat and Jira soon!

comments: author: Mauro Badii
body: Thanks Adam.

<br />

Here is information on the SOAP API: [Confluence XML-RPC and SOAP APIs](https://developer.atlassian.com/display/CONFDEV/Confluence+XML-RPC+and+SOAP+APIs) that explains the changes on v1 and v2 and what to change.  
More info is available in [Changes to the remote API in Confluence 4.0](https://developer.atlassian.com/display/CONFDEV/Changes+to+the+remote+API+in+Confluence+4.0)

Hope that guides you in the right direction.

Cheers


author: Mauro Badii
body: Hello Adam,

I see that you posted this question 6 hours ago and your system might have been under maintenance at that time. Is it working now? If you are still experiencing issues and for future downtime problems, please create a [support.atlassian.com](http://support.atlassian.com) issue so you can get attention faster.

Cheers!


Tags: cloud

confluence-cloud
Plugin vs Macro
Asked by Thibaut Wavreille:

Hi everybody,

Could you explain me the difference between a **plugin** and a **macro** in confluence ?

Thank you a lot


Answers:
author: Nic Brough -Adaptavist-
body: A macro is a named function that a user can use to do something in their page. The use of macros is essentially "do clever stuff with the data on my pages"

Plugins are blocks of code that add functionality to the overall system. You add them in to do things like added reporting outside pages, add security layers, themes, enable scripting and so-on.

The confusion that you might run into is that a lot of macros are added by writing a plugin that provides it. (But not all of them, you can also do "user macros" which don't need a plugin)

comments: author: Davin Studer
body: That is totally how I describe macros to my user base! I tell them that a macro is "cool stuff" that Confluence can do.


author: Matthew J. Horn
body: One thing to keep in mind is that "user macros" and "macros" are not always the same. Some folks, myself included, sometimes use these interchangeably.

comments: author: Nic Brough -Adaptavist-
body: Indeed, to the end user, they work in roughly the same way, so they pretty much are interchangeable.


author: Thibaut Wavreille
body: Perfect explanation, thank you


Tags: app

confluence-administration

macro
How to get rid of horizontal scrollbar?
Asked by Ruby C:

When I insert a larger sized table, there is an automatic scrollbar that appears along the bottom of the section that I would really like to get rid of.

The table is within a section marco, and taking it out does not solve the issue.

It is also within the Navitabs marco.

![](../../upfiles/screenshot_17.png)


Answers:
author: AgentSmith
body: Please watch this feature request: <https://jira.atlassian.com/browse/CONF-3393>


author: Nitin Vagal
body: I got rid of the horizontal scrollbar by providing width=1280. I wish confluence could accept height \& width in % of column/section/page instead of absolute pixel size.


author: Timothy
body: Have you tried using some CSS to control the layout of the table?

comments: author: Ruby C
body: Timothy, CSS is disabled by the Confluence Administrator of my space, so I can't change it. I've heard that adding overflow:hidden; can solve this problem, but again I have no permission to change this.


Tags: scrollbar
Regarding watch permission
Asked by kA:

Hi friends,

In confluence i have one parent page with five children page. I watched the parent page, so the watch option was inheritable to the child pages or not.

Thanks,

Karthik A.


Answers:
author: Mick Davidson
body: Karthik,

The Children pages should inherit the permissions of the parent page.

If you wanted to hide any of the children pages you have to change their permissions individually.

Cheers.


Tags: cloud

confluence-cloud
Data missing
Asked by kA:

Hi friends,

In page properties i have one table, then by using the page properties report i used to display the data on another page. But in the table one column data is missing, how can i recover that one. I edited the page properties and try it but it will not reflect on the page properties report and i tried another column and edit that data, it will reflect on the page properties report.

Please share your thoughts,

Thanks,

Karthik A.


Answers:
author: Chung Park Chan
body: We do have a bug on this, which might be related: [CONF-31518](https://jira.atlassian.com/browse/CONF-31518). Do check on that.


Tags: cloud

confluence-cloud
I want the Confluence desktop UI on tablets but the mobile UI on phones
Asked by Thomas Alfred:

Is this possible without recompiling **com.atlassian.confluence.plugins.mobile.MobileUtils** ?

I'm looking at this code in particular:

```
private static final Pattern MOBILE_USER_AGENT_REGEX = Pattern.compile("(iPhone;|iPad;|iPhone Simulator;|iPod;|Linux; U; Android)");  private static final Pattern ANDROID_CHROME = Pattern.compile("Chrome/[.\\d]* Mobile");  private static final Pattern OLD_ANDROID = Pattern.compile("Linux; U; Android (?:[23]\\.\\d|4\\.0\\.[12])");...  public static boolean isSupportedUserAgent(HttpServletRequest request)  {    String userAgent = request.getHeader("user-agent");    return (StringUtils.isNotBlank(userAgent)) &amp;&amp; (!OLD_ANDROID.matcher(userAgent).find()) &amp;&amp; ((MOBILE_USER_AGENT_REGEX.matcher(userAgent).find()) || (ANDROID_CHROME.matcher(userAgent).find()));  }
```


Answers:
author: Liz Canham
body: This is exactly what we'd like to do as well.

We had display problems when viewing our site on a mobile device, for example unable to show images and some macros would not display the content, but found by \*disabling\* the Confluence Mobile plugin, it now displays perfectly on IOS devices, but is now squished in the top-left corner on Android devices.

If you found any solution or workarounds, please can you share?


Tags: confluence-administration
Remove the column
Asked by kA:

Hi friends,

I have one template with page properties. The page properties contains the table. I created the page Properties report in another page so the rows of the table in the page propeties are displayed as a column in the page properties report page . But in that page, one duplicate column was additionally added. How can i remove that one.

Thanks in advance,

Karthik A.


Answers:
author: rambabu patina
body: Hi Karthik,

You can remove a column by click on the column and then click on remove column option, see screen shot below.

![](../../upfiles/remove_column.jpg)

Thanks,

Patina


author: Christian Czaia _Decadis AG_
body: NOt sure if this will be possible. Usually you would use the text gadget :

<https://confluence.atlassian.com/display/JIRA/Adding+the+Text+Gadget>

but because of a potential security risk this is not possible in OnDemand...

Cheers


Tags: cloud

confluence-cloud
how can I hide page's name?
Asked by Ricchar M:

Hello! I would like to hide the page's name (template \> template home), I've got to hide the dashboard but I need to hide the names also.

Could somebody help me?

Thanks!

![](../../upfiles/pregunta.png)


Answers:
author: Ricchar M
body: Ok...I attach new imagen, I mean where is the red box so...can I hide it?

![](../../upfiles/pregunta_1.png)

Thank you!

comments: author: Nic Brough -Adaptavist-
body: That confirms it's the breadcrumbs.

Althogh I mentioned coding, I have seen it done with a very quick change to the css. If you add

```
#breadcrumbs {display:none;}
```

<br />

to the global css, it will not display the section. I can't remember which version(s) of Confluence that works for, but if it doesn't work for you, then you'll need something more recent and clever - start at <https://answers.atlassian.com/questions/55093/remove-redundant-breadcrumbs>


author: Ricchar M
body: Thank you so much Nic Brough. It worked perfectly!!

Thanks again for your answer ;)


author: Ricchar M
body: I would like to remove the name which is on the bar (header), not the name which is beside to the logo.

I've tried with code but only I could to hide dashboard no the other name beside to right, maybe I don't explain very well...but do you understand me?

comments: author: Nic Brough -Adaptavist-
body: Oh, do you mean the breadcrumbs right at the top of the screenshot?

Again, I think you can't hide those without a bit of code, either in the theme or in the core of Confluence. It's because that part of the screen is rendered in a different part of the application from where you've been changing the page content. I'm less sure removing them is a problem for the user though (I know I rarely look there)


author: Nic Brough -Adaptavist-
body: You can't hide the name of a page in Confluence, it's part of the url.

You could try to remove it from the display screen, which will need some coding, but that's really going to confuse the users, as they won't know where they are. Not recommended!
Add the watchers
Asked by kA:

Hi friends,

In confluence I want to add one user in watcher. But he does not access the confluence atlease once. How can i add the member into the watcher manually.

Please share your thoughts,

Thanks,

Karthik A.


Answers:
author: Nic Brough -Adaptavist-
body: The user must be a confluence user. We don't know how your confluence is set up to define user access, but at the very least, they must have "can use confluence"


author: kA
body: Whether It is possible to enable the user in confluence without using his credential.

comments: author: rambabu patina
body: Yes you can activate/enable the user without his/her credentials using confluence admin.

Thanks,

Patina


author: Nic Brough -Adaptavist-
body: I suspect there's another question here - about watching a page without actually having an account.

That is not possible. A computer needs something to identify a person to send mail to, or log in, or record activity etc. Confluence takes the simple route and requires a user account to attach this information to.

The user can activate/enable their accounts. Admins can also do it. But you must have an account to work with.


author: RambanamP
body: if the user already signed up on confluence then you can add him to watcher list else you need to create a user and then need to add to watcher list

comments: author: kA
body: Hi Ram,

Thanks for your upadates, I have an account for user. The user used only JIRA but the user doesnot access the confluence. When i am trying to add user in watcher of one page in confluence. It shows the user name does not exists. How can i add the user into watcher list of the page.

Thanks,

Karthik a.


Tags: cloud

confluence-cloud
Regarding Watcher
Asked by kA:

Hi friends,

In confluence, It is possible to add the group in a watcher.

Please share your thoughts,

Thanks,

Karthik A.


Answers:
author: Nic Brough -Adaptavist-
body: No. A watcher is an individual


author: RambanamP
body: as of now this functionality not available, issue has alredy submitted here so vote up and add your thoughts as comments

<https://jira.atlassian.com/browse/CONF-20118>


Tags: cloud

confluence-cloud
Team calender search
Asked by Juergen Mueller:

Hello,

is there a chance to display team calender entries in the confluence search results? We use Team Calender 4.1.1 and Confluence 5.0.2

Thanks,

J?rgen


Answers:
author: Juergen Mueller
body: Sherif,

beside the event create/delete issue, this is the 2nd major function that is not realized in this plugin. It cannot be a solution to link to open feature requests, espacially if these are open since 2 years and not a single work action done.

Does anybody has a workaround for this - or - an alternative to the team calender plug in?

J?rgen

comments: author: eclipse
body: our alternative to the team calendar is a shared google calendar - it gives you the option to add/edit events from any email/calendar client, and to search for events in a very easy way


author: Juergen Mueller
body: For now I have implemented the ICAL to my Outlook, so I can search through the calender. I am really disappointed about the Atlassian performance on this request - no work or action item listed up to now....not even a reply to the users (and I would like to remember - user = customer!).


author: Sherif Mansour
body: We have an open feature reuqest for this: <https://jira.atlassian.com/browse/TEAMCAL-168>


Tags: confluence-administration

search

team-calendars-for-confluence
Any known issues migrating to Windows Server 2012 R2?
Asked by John Humphris:

Hi,

I want to migrate an install of Confluence 5.3.1 from Windows Server 2008 R2 to Windows Server 2012 R2 and just wanted to know if there are any known issues I need to be concerned with, specifically any compatibility issues with the OS.

Cheers.


Answers:
author: John Humphris
body: One way to find out...


author: mbss_admin
body: Hi John,

We have resolved our issues after upgrading to latest Jira and Confluence right after upgrading Windows Server 2012 to 2012 R2.

Many thanks.


author: mbss_admin
body: Ours jira and confluence services are still running after upgrade in test environment but while opening jira and conflunce - no luck.

comments: author: John Humphris
body: Hi MBS Source,

Just to clarify; did you upgrade the server with Confluence already on it or migrate to a fresh install of server 2012 for testing purposes?

With respect to the last part of your comment, are you saying that you can no longer access your Wiki even though the service is running?

Thanks,


Tags: confluence-administration
First-Time User Set-Up & Support
Asked by Brendan Florez:

Hello,

We are an early-stage small business looking to get set up on Atlassian. We are looking for someone who would be willing to work with us via phone and remote sessions to get us up and running, properly configured, share best practices, etc. Is there a list of providers or users here who might be interested? Should only be a couple hours of work (it would be paid of course.)

Warm Regards,

Brendan


Answers:
author: Gurleen Anand _Atlassian_
body: Hi Brendan,

You can reach out to Atlassian Support via <https://support.atlassian.com> if you are encountering any installation or other configuration related issues. It would help to have debug logs from your failed attempt at an installation/configuration when lodging a support ticket. Atlassian Support can then review and suggest the best course of action from there. Please note that not all type of issues are best resolved via a remote session as it might need Atlassian Support to go back and investigate the logs before responding.

If you are however looking for some professional services for your custom implementation of Atlassian products, you may find this list of Atlassian Experts helpful:

<https://www.atlassian.com/resources/experts>

Hope this gives you sufficient information to carry on from here.

Thanks,

Gurleen


Tags: jira

bitbucket-cloud

bitbucket-server

cloud
Problems moving attachments in confluence
Asked by Niamh Connell:

Hi,

I have a number of pages set up under a parent page in Confluence. I am pretty sure I have full access rights on all pages, and I use them all to upload and store attachments. I have previously successfully moved attachments between these pages.

Since Friday I have been attempting to move an attachment from one of these pages to another (I don't think I have moved an attachment to the target page previously). I keep getting the error message that I can't move the attachment to a page that doesn't exist.I've type/pasted the name numerous tmes, it definitely exists!

I tried moving the attachment to a target page I used previously - just to see - and that worked but it's not stuck there. I can't move it back or to another page...

Any suggestions as to what might be going wrong would be great.

Regards

Niamh


Answers:
author: Niamh Connell
body: I posted in error before, forgot what happened before christmas, sorry! I removed the colons (:) from my page names and was once again able to move documents between them.

Thanks again to those who offered help.

comments: author: Jerry Dodge
body: I had a similar, but not same exact issue. I thought this solved it at first, but it turns out it wasn't my problem. Solution for me was to edit every single page that had attachments, re-publish them, then suddenly those attachments finally got moved.

<https://community.atlassian.com/t5/Confluence-questions/Issues-moving-pages-and-attachments-to-different-space/qaq-p/1346775#M172952>


author: PRIMUS_DELPHI_GROUP
body: Hi,

did you got any answer from support to solve this problem?

Regards

Andrea


author: HosseinA
body: Hi,

Do you see any errors in your 'atlassian-confluence.log'?

I suggest that you raise a support ticket via [](https://support.atlassian.com/)<https://support.atlassian.com>so that Engineers can help you with this issue.

Regards,


Tags: attachment

move
Team Calendar problem after last upgrade
Asked by Guillaume RENARD:

Hello,

I have some problem with team calendar. See attachment for details![](../../upfiles/testcalinfo.png)

The date fields are not the same (start / end) so it's quite disturbing for my user.

Moreover, when I add a weekly event. First week : one event, second week : two ...

How can I solve this. Is there a way to 'downgrade' ?

Best regards,

Guillaume


Answers:
author: Guillaume RENARD
body: Hello Sherif,

How to do so ? For upgrade it's a one click process but to downgrade ...

Regards,

comments: author: Sherif Mansour
body: From the marketplace you can grab previous versions of Team calendars, just install the version you were last running <https://marketplace.atlassian.com/plugins/com.atlassian.confluence.extra.team-calendars/versions>


author: Sherif Mansour
body: Looks like you are running into this bug: [https://jira.atlassian.com/browse/TEAMCAL-1870](https://jira.atlassian.com/browse/TEAMCAL-1870,), you may want to watch that to stay updated.

To downgrade, just install the older version of Team Calendars. We will try and get that bug fixed shortly.


Tags: team-calendars-for-confluence