youngmon/atlassian-qna huggingface dataset:
people field is not fetching in the project to grant access
Asked by Shameer Malodan:

Unable to add people in the private project


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I'm afraid we cannot help you yet. You have not given us any information on the problem. "Unable to add people" tells us nothing.

Could you describe the symptoms of the problem - what are you doing when you try to add them, what do you see, and what you are expecting to see (and why you expect to see it - does it work ok in other places?)


Tags: cloud

jira-work-management-cloud
How can I create a timelines with only certain tasks?
Asked by Abhishek:

I want to create a timeline for some filtered tasks. For eg. a timeline for all the tickets that are marked as selected for development AND tasktype=Task AND Team responsible='web'.  

Is it possible to do so in Jira?  

<br />


Answers:
author: Victor Forest
body: Hi Abhishek,

It's a very common use case for us at [airfocus](https://airfocus.com/).

You can filter down any view to only show certain tasks (or any other level in your hierarchy).

[Let me know](https://www.linkedin.com/in/victor-forest/) if you're open to learning more. Unsure if doing it in Jira is a must have for you!

Kind regards,

Victor


author: Ravi Sagar _Sparxsys_
body: Hi [@Abhishek](/t5/user/viewprofilepage/user-id/5073657)

Have you tried the inbuilt roadmap in your project? The most important thing is to have a start and end date and then visualise it somewhere.

I would say start with the project roadmap which only works for issues from one project. For doing that across projects you would need Advanced Roadmaps or some app.

Ravi
Failed to initialize Microsoft mail client since generating of access authentication token failed
Asked by Desiree_Anson:

Our automated JIRA mail handler was working fine yesterday, it created JIRA tickets automatically. Today (6/21/2023) it stopped working. When I tested the mail handlers, I get an error "Failed to initialize Microsoft mail client since generating of access authentication token failed." The emails are being routed appropriately and I can see them in the proper email account inbox. How can I fix this?


Answers:
author: Desiree_Anson
body: End result, worked with Atlassian, nothing changed on their end or ours, this finally started working again after about 4 or 5 days. Very inconvenient.

comments: author: Lauren Collins
body: Ours has not magically started working again, I've raised a call with Atlassian, will share response once I get one

UPDATE:

Resolved: Reauthorize the mail handler by checking incoming mail settings through *Jira Settings \> System \> Incoming Mail* as shown in below screenshot

![screenshot.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/286087iD699F991BB7FC0CF/image-size/large?v=v2&px=999 "screenshot.PNG")


Tags: cloud

jira-software-cloud

jira-work-management-cloud
Projectworks Time Tracking App
Asked by Atrom Limited:

I have added this app, however, whilst i can view it in manage apps, I cannot see it in My Apps?


Answers:
author: Anthony Morais
body: Hi [@Atrom Limited](/t5/user/viewprofilepage/user-id/5248256)

Welcome to the Atlassian community!

<br />

Actually it is not visible in my apps, but visible inside the tickets as shown below, you need to create a Projectworks account and then log in.

![Projectworks.png](https://community.atlassian.com/t5/image/serverpage/image-id/264152i0FBBFF902E39B6DA/image-size/large?v=v2&px=999 "Projectworks.png")

![create account.png](https://community.atlassian.com/t5/image/serverpage/image-id/264153i2546E50DEE5DB95F/image-size/large?v=v2&px=999 "create account.png")

I hope it helps!

Please mark as accepted answer!

Regards,

Anthony


Tags: cloud
Jira Gantt Chart : How can I use "Due date" field of subtask as the Finish Date in Gantt chart ?
Asked by Aditi Mazumder:

Hi, On my Jira subtask - we use Due date. But on Gnatt Chart, this field is not used to calculate the bar graphs. I want to consider these Due dates as the end dates in the bars. Kindly help.


Answers:
author: Frederik Vantroys
body: Hi [@Aditi Mazumder](/t5/user/viewprofilepage/user-id/5247823) ,

Not sure but I think you might be better off looking at a plugin for Gantt Charts in the marketplace.

comments: author: Aditi Mazumder
body: Thank you [@Frederik Vantroys](/t5/user/viewprofilepage/user-id/5184994) ! But can I auto-populate value of Date date into Finish Date ?


Tags: cloud
need to make few small changes in the existing Project.
Asked by Yash Pradhan:

Here are few keys that is required from our organization to implement in the existing workflow.  

1.  
While Raising/Creating RFC Link jira attachment should work as a mandatory.  

2.  
After raising it has to be moved to (first level Approval stage) mandatory with email alert  
(Please Resolve this or this is cancelled)  

3.  
At the Open stage there should be automated trigger for filling channel/Impacted Partners Name  

4.  
Rule which can replicate field value to different field (ex- Value should reflect in 2 field same as field 1)  


Answers:
author: Mohamed Benziane
body: Hi,

For the first one you will need an addon like scriptrunner do achieve it. Some automation rule can do the tricks for the other item.

Did you try something with automation ? can you share your rules


Tags: cloud

jira-work-management-cloud
Suspended user doesn't exist in the organization
Asked by Zamira Malsagova:

Hi, please help. I've accidentally suspended a user account (a second admin) and wanted to invite them back into the organization, however it says that the suspended user must first be removed from the "suspended list". I looked into Directory-Managed Accounts, however this user is only listed active for our second organization account, and I can't see him as being suspended for this account. Can you please help? Thanks so much!


Answers:
author: Frederik Vantroys
body: Is there a user management at a higher level ? Maybe there is a suspended list there where that user can be found ?

comments: author: Zamira Malsagova
body: Hi Frederik! No unfortunately that's not the case. I am the admin and I'm unable to restore the access to this specific user. I have "suspended" them in the past, correct, but there is nowhere I can go in the admin panel to remove that ill-fated suspension.
I want to export the values of the attributes of a field of type Assets Object
Asked by Maximiliano Javier Julio:

I need to create a filter based on Assets Object fields to export its result. However when I export to a CSV, the attributes of the objects appear as codes. Does anyone know how I can get the values of the attributes when exporting issues?

Thanks,


Answers:
author: Anthony Morais
body: Hi [@Maximiliano Javier Julio](/t5/user/viewprofilepage/user-id/5180726)

If I understand correctly, this problem is under analysis, please vote and follow.

<https://jira.atlassian.com/browse/JSDCLOUD-10056>

Regards,  
Anthony


Tags: insight

jira-service-desk-cloud

jira-service-management
Jira "Fixed versions" field missing from Plan Basic view "Fields" dropdown
Asked by Janet Coffey:

We are evaluating Advanced Roadmaps v. 3.29.4 for Jira. The issue source contains issues with "Fixed Version(s)" data. But when clicking on "Fields" dropdown to add the "Fixed Version(s)" field, it is not available.


Answers:
author: Dave
body: Hi [@Janet Coffey](/t5/user/viewprofilepage/user-id/1600193) ,

Unfortunately there is some ambiguity in the naming of fields in Jira and the "Fix version" field is essentially the same as a "Release"... so you can use the "Release" field in Advanced Roadmaps to see the Fix Version data.

I appreciate that this is not necessarily intuitive but you assign a Release to the Fix Version field and we wanted to keep the language consistent within a plan so we settled on just using "Release" (i.e. you can create and manage releases within a plan, see them on a timeline and assign issues to them).

Regards,

Dave


Tags: advanced-roadmaps

server
Epic or Initiative?
Asked by Daniel Moreira:

Can I use an Epic instead of an Initiative as a project?


Answers:
author: Mike Rathwell
body: Hi [@Daniel Moreira](/t5/user/viewprofilepage/user-id/4234125)

Short answer is yes. Longer answer is what it is you are trying to accomplish. Perhaps if we look at the hierarchy of the issue types it would be helpful where:

* Initiative is the highest
* Epic is contained within initiatives
* Tasks (whatever the issue type is but task level) is contained within Epics
* Subtask levels are contained within Tasks.

Typically, an Initiative is considered to be more of a project level but usually is an initiative in a project (actual Jira project) with really big tasks as Epics under that, the break out of tasks to accomplish the Epic under those, and subtasks if needed to accomplish a given task.

All of *that* said, it comes back to how you want to organize your world. The 4 tiers are helpful. However, another element added in like [Structure](https://marketplace.atlassian.com/apps/1217809/structure-gantt-planning-at-scale?hosting=cloud&tab=overview) to further assist with organization and visualization.

Both the benefit and the curse of Jira is that it is what you make it. The upside is that, if you make a mistake and it's not working out, it's always fixable.

comments: author: Daniel Moreira
body: Tks!


Tags: advanced-roadmaps

cloud
Is there a better way to display shared projects?
Asked by Elliot Gates:

Hi,

Really love JIRA AR so far. To display project work being completed by more than one team, we use the 'Color By' view, which is set against a multi-selection dropdown field. However i've now used all the colors up and still have more teams to add.

Is there a more efficient way to show (at a high level) that multiple teams are working on one project?

![Screenshot 2021-01-26 at 15.47.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/127445i0B1489C05A86811F/image-size/large?v=v2&px=999 "Screenshot 2021-01-26 at 15.47.43.png")


Answers:
author: Dave
body: Hi [@Elliot Gates](/t5/user/viewprofilepage/user-id/3962548) ,

Thanks for the feedback - we're glad to hear that you're enjoying Advanced Roadmaps so far. Unfortunately I don't think that there's currently an easy way to do what you're asking.

We have been considering creating the ability to have nested groupings... for example, group by project and sub-group by team (that way you'd be able to see all the teams assigned to any work with a project) however it looks like you're using a custom field to represent the project so this might not work for (unless we introduce group by custom field?)

Regards,

Dave


Tags: advanced-roadmaps

cloud
Create dependency by drag and drop
Asked by manas Sahoo:

Hello,

Is there any way of creating a dependency between jira in the tool other than manually typing in jira numbers? In the free roadmap version, you can drag and drop and that saves so much time. I have many tasks in my project and adding them and then creating dependency one by one is very time consuming, What is the fastest way to create dependency if you have 10 stories blocking one single story?

Kind regards

Manas.


Answers:
author: Earl McCutcheon
body: Hello [@manas Sahoo](/t5/user/viewprofilepage/user-id/4204775) ,

Currently no, there is not a drag and drop link option in Advanced roadmaps like there is in the basic roadmaps, but that is a really great idea.

I created the following feature request to gather interest in this feature:

* <https://jira.atlassian.com/browse/JSWCLOUD-21198>

Please make sure to add a vote to the feature, and any additional comments you have about the functionality you would like to see here.

Regards,  
Earl

comments: author: Dave
body: Hey [@manas Sahoo](/t5/user/viewprofilepage/user-id/4204775) , this is something that we're currently working on at the moment with a goal make the dependencies experience between the standard and advanced roadmaps offerings more similar.

Thanks for raising that feature request [@Earl McCutcheon](/t5/user/viewprofilepage/user-id/502460) - I'll share it with the appropriate team so that everything can be linked together.

Regards,

Dave


Tags: advanced-roadmaps

cloud
How to create dependency between jiras which are just related and should happen in concurrency
Asked by manas Sahoo:

I am creating a big project plan and it has different stories which have dependencies. I see there are 2 types of dependencies.

1) Sequencial where one story can only start after the dependent story is done and that is supported

2) stories which need to be performed in parallel

Is there any guidelines on how to enter such data in an advanced roadmap ? Does the tool support different type of dependency in same plan and how the warnings and red colour appear ?

Kind Regards

Manas


Answers:
author: Earl McCutcheon
body: Hello [@manas Sahoo](/t5/user/viewprofilepage/user-id/4204775) ,

The Dependencies are tied to the 'Blocks/is blocked by' issue link by default, and Advanced Roadmaps, looks at the link types to be loaded and considered either Concurrent or Sequential and there is not a hybrid option, to show a combination of both. So a total "Either-Or" situation, you can either work on the issues in parallel or you cannot and therefore require sequential work.

The intent is to set up restrictions in the plans with an option to either do ad-hoc or scheduled work and in all cases as a process dictates that the blocking issue must be completed before work can start should not be conditional in a hybrid approach.

In a working example on issues if there a need to have a blocker in a portion of the work but some work can be done in parallel the process of having the dependant issue sequential should remain as a blocker without the option to circumvent but rather breaking out the workable portion in parallel as a separate issue.

But looking at this it sounds like you are trying to get a better visual reference of related issues, opposed to just blockers, and for this, I would suggest looking at ["Coloring options"](https://confluence.atlassian.com/advancedroadmapscloud/coloring-issues-998651123.html) and ["Issue groupings"](https://confluence.atlassian.com/advancedroadmapsserver/grouping-issues-968677305.html) that can be used to visualize the relations based on either a component, label, or custom field. you could further automate this by having project automation add a value to the field of choice contingent on the link type associated.

Additional details on automation can be seen in:

* <https://www.atlassian.com/software/jira/guides/expand-jira/automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453](https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453?)

Regards,  
Earl


Tags: advanced-roadmaps

cloud
Seeing start date in Jira
Asked by manas Sahoo:

Hi,

I am setting a start date and due date for all stories in advanced roadmap and I can see the due date field in the jira if I go to the story, but not the start date. I do not even see the start date as a field if I go in edit mode. Am I missing something here ?

KInd regards

Manas


Answers:
author: Dave
body: Hi [@manas Sahoo](/t5/user/viewprofilepage/user-id/4204775) ,

If the start date field is not present on the issue details view then it might be necessary for you to configure the "screen" for the issue types. Under the fields sidebar on the right hand side you should see a "Configure" option that will open a new page that allows you to add fields to the issue view.

Regards,

Dave

comments: author: Sahoo Manas (SEIT)
body: Thanks Dave, I may have to ask my admin team for this. Does Atlassian have a documentation on what all jira setups should be done to use roadmap feature effectively ? I can share the link with the team.


author: Earl McCutcheon
body: Hello [@manas Sahoo](/t5/user/viewprofilepage/user-id/4204775) ,

We publish all the documentation for the capabilities and configurations of each product, and the following link is the base page for Advanced Roadmaps, both the Cloud and Data Center version

* <https://confluence.atlassian.com/jiraportfolio/advanced-roadmaps-for-jira-documentation-660734353.html>

The page contains Documentation, product demos, case studies on various use cases, and links to the Atlassian University for additional training courses available for advanced learning and certifications on the product.

Regards,  
Earl


author: Dave
body: Thanks for sharing that link [@Earl McCutcheon](/t5/user/viewprofilepage/user-id/502460) - definitely useful for all things Advanced Roadmaps related, but I think that [@Sahoo Manas (SEIT)](/t5/user/viewprofilepage/user-id/4240070) probably needs this documentation relating specifically to issue field configuration (which is not part of the Advanced Roadmaps documentation): <https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/>

Regards,

Dave


Tags: advanced-roadmaps

cloud
Restrict Hierarchy in Share
Asked by Chris Steenwyk:

I was wondering if there was a way to restrict what levels of the hierarchy are visible when sharing a link the my plan.

For example, if I want to share my plan with a program manager and want to allow them to see my features but not my individual tasks. Is that possible? If so, what is the best approach?


Answers:
author: Dave
body: Hi [@Chris Steenwyk](/t5/user/viewprofilepage/user-id/4195283) ,

One option here might be to have a separate plan with issue sources that don't include the task level issues. You'd need to do this by building custom JQL filters that eliminate the levels you're not interested in.

This means that when you share that version of the plan it won't be possible to see those lower level issues. The limitation of this approach is that you'd no longer be able to rely on "roll-up" data from those lower level issues (i.e. if the dates of your epics were derived from their descendants rather than being explicitly set as attribute values).

I hope that makes sense - let me know if not!

Regards,  
Dave


author: Joseph Chung Yin
body: [@Chris Steenwyk](/t5/user/viewprofilepage/user-id/4195283) -

You should be able to implement "Issue Security" setup to restrict visibility to issue access in your Jira project. AR plan will honor this setup since it pulls issues from your Jira project(s).

Hope this help.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

server
Advance Road map
Asked by ifuekoa:

How can I assess Advance Roadpmap on Jira. My company has a premium account. I see portfolio but do not see advance road map.


Answers:
author: Pramodh M
body: Hi [@ifuekoa](/t5/user/viewprofilepage/user-id/4233117)

If you are the Jira administrator of the instance,

please navigate to https://\<org-name\>.atlassian.net/secure/PortfolioPermissions.jspa

you will be able to see advanced roadmap settings

Now that said advanced roadmap option is available as plan in top bar

![Advanced Roadmap 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/126756iCAA9BDE001FC3345/image-size/large?v=v2&px=999 "Advanced Roadmap 2.png")

Thanks,  
Pramodh


Tags: advanced-roadmaps

cloud
Does the Advanced Roadmaps feature support teams using different instances of Jira?
Asked by John Steele:

Does the Advanced Roadmaps feature support teams using different instances of Jira?


Answers:
author: Stuart Capel - London
body: In a plan you can only source issues from a board, project or filter and these don't work across instances I'm afraid. If your use case is for a large enterprise [Jira Align](https://www.atlassian.com/software/jira/align) may be of interest to you


Tags: advanced-roadmaps

roadmap
Can we remove the time frame section from the view
Asked by Abhishek Johri:

I am pulling a live feed of Advanced Plan into Confluence to show the progress of items to the management , but when ever I open the page I see the time frame and then I have to drag it to right so that the progress bars show up . Is there a way I can configure my view without the time frame ?


Answers:
author: Dave
body: Hi [@Abhishek Johri](/t5/user/viewprofilepage/user-id/3590800) ,

Unfortunately this is not possible at the moment, but we have received similar feedback about this from other customers. I expect that this will be something we look at in the future but unfortunately I don't think it's a high priority for us to address at the moment because of other areas that we feel are more important to address (unfortunately we have a limited number of developers and a large backlog and this means that regrettably we just can't get to all the things we'd like to do as quickly as we'd like to do them!)

I appreciate that this isn't the answer you're looking for, but I just wanted to set your expectations realistically.

Regards,

Dave


author: Vinod Ramadoss
body: Hi Abhishek,

Are you using the "Advanced Roadmap for Jira" macro to display the advanced roadmap in Confluence?

I make use of this macro and and use the collapse field icon (-\>\<-) which helps to minimize the timeline view when I want to see the details from fields selected.

comments: author: Abhishek Johri
body: I do the same but I dont want to make changes to it when I present it to C level executives so dont want it at all


Tags: advanced-roadmaps
Not able to export roadmap as image
Asked by Troy Peterson:

Is there any plan to allow image export of advanced roadmaps? This is an absolutely essential feature. We are using classic projects because nextgen projects are not suitible for my needs, and I require the capabilities of the advanced roadmap but I need to share roadmap images with my stakeholders embedded in documents and presentations.


Answers:
author: Dave
body: Hey [@Troy Peterson](/t5/user/viewprofilepage/user-id/1933817) ,

Sorry for the slow response to this question - I've only just noticed it was unanswered. This is actually a feature we have had planned for some time, but due to various competing priorities we haven't been able to get to this yet.

I completely agree that this is a feature that we need to add and we will get to it eventually (hopefully at sometime during this year), but it's always a challenge to juggle competing priorities when you have a limited number of developers to work on them!

Regards,

Dave