youngmon/atlassian-qna huggingface dataset:
Can you pay the standard fee for less than 10 users in Jira
Asked by sarah_dambo:

Hi,

Can we pay the standard fee of $7.16 per user for less than 10 users in Jira? The 2gb of storage on the free plan will not be enough.


Answers:
author: Trudy Claspill
body: Hello [@sarah_dambo](/t5/user/viewprofilepage/user-id/5556904)

Welcome to the Atlassian community.

You can sign up for a Standard plan for 10 users or less. Use the pricing calculator to confirm what the cost will be.

<https://www.atlassian.com/software/jira/pricing>

Enter the number of users and the billing frequency, and the cost for each plan will update.

![Screenshot 2024-07-30 at 2.52.28?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338986i73A961F294525FBD/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 2.52.28?PM.png")


Tags: cloud

jira-cloud
Jira Story Points Question
Asked by Antonio Daniel:

Is there an option, that if a story has sub tasks that the story point field at story level is greyed out so that it only counts the points from the sub tasks?

Project Type: Company Managed


Answers:
author: John Price
body: Hi [@Antonio Daniel](/t5/user/viewprofilepage/user-id/4502542) -  

By default, Subtasks don't have Story Points. In a default Scrum project, you'd have:  

Epic (has SP)  
---- Story (has SP)

---------Subtask (does not have SP)  

Of course, your Jira project might be configured some other way, and maybe the team is doing some non-standard estimation practice.   

Common pattern: Epics are estimated in some other unit like T-Shirt size, way before they come up for work. Then you split the Epic into Story items with help from the team, and estimate each story in Story Points. At that point, you might want the Epic to show the sum of the stories' SPs so you can plan an iteration/sprint. Then during sprint planning, the team creates a bunch of sub-tasks needed to achieve the stories. Those are usually estimated in hours/days or not at all.  

If you give more info about the current state and your agile process and goals, I might be able to help more.

comments: author: Trudy Claspill
body: Hello [@Antonio Daniel](/t5/user/viewprofilepage/user-id/4502542)

Adding to what John said, if you are using Story points as your estimation, the burn down charts will not burn down based on completion of subtasks. They will burn down only based on completion of the parent issues. If those don't have estimation values (i.e. Story points) then your burndown charts will be flat at 0.


Tags: cloud

jira-cloud
Authentication policy idle session duration question
Asked by Joe Rau:

Hi community,

Wondering if anyone else has experienced a similar issue when updating idle session times. We are attempting to test idle session duration and we are not getting the desired result. We noticed in the Atlassian documentation (linked below) that it states the following -

"When you save changes to the session duration, users don't get logged out of their accounts. The new idle session duration will apply the next time a user logs in."

Prior to resetting sessions for all users in the policy, we tested the following.

**Test:**

1. Updated the idle session duration time to 15 minutes for the desired Auth policy.
2. A manual log out from Jira was performed by a user (confirmed auth policy user).
3. User then logged back in through SSO, opening Jira in a browser tab.
4. One browser window was kept open, logged into Jira. The user moved to another open browser window (not Jira) and waited 20 minutes.

**Result:** After navigating back to Jira browser window, the session did not timeout or force a new login. They were able to navigate through all actions without being forced to log back in. Nothing changed.

Will the new idle session duration only go into effect when using the ++Reset Session++ button in the authentication policy? How would a manual logout be any different, the documentation states - "The new idle session duration will apply the next time a user logs in."

<https://support.atlassian.com/security-and-access-policies/docs/update-idle-session-duration/>

Thank you.


Answers:
author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Joe Rau](/t5/user/viewprofilepage/user-id/5282158) ? And **thank you**for such a thorough explanation.

Was the "other browser window" a tab or a window in the same browser (e.g. Chrome) or was it another/different browser where this non-Jira window was opened?  

I.e., if it was another window or tab in the same browser (e.g., Chrome) and not an incognito window, I believe the session may stay open (based purely on my past observation of my own work, not a test).

-dave

comments: author: Joe Rau
body: Thank you, Dave. Same browser, different tab (Chrome). So, logged in through SSO, launched Atlassian tile which opened a new tab, verified account is logged in looking at an agent view in Jira, then clicked to a separate tab to let session sit idle.


author: Dave Rosenlund _Trundl_
body: I could be wrong, but I believe that session will remain open as long as that Chrome browser is running even if you turn your attention to a different tab in the browser.

A better test, I think, would be to launch a different browser or app and not be active in Chrome at all.

Hope it helps, but if it doesn't, I'll escalate this to Atlassian for them to have a look at this thread.

-dave


author: Joe Rau
body: Thanks Dave. Same result when the activity occurs on a completely different browser/app.


Tags: administration

atlassian-admin

authentication-policy

cloud

jira-cloud

jira-service-management
Why are issues that are 'done' showing with blank dates on export to Excel
Asked by Donna Bahnfleth:

I am exporting data from JIRA. The Epics, User Stories, etc., show as Done, and show dates started and completed. Yet, when I export that data to Excel, most of the exported items have no dates in any of the date columns.


Answers:
author: Donna Bahnfleth
body: Never mind, I just discovered that the dates in the spreadsheet are optional fields in JIRA and are not always populated by the client. Don't know how to cancel/close this question.


Tags: cloud

jira-cloud

jira-software
How to exclude stories (issues) that are non-testable from test coverage?
Asked by Sara Volden:

I'm trying to exclude stories that are not testable from the test coverage report. Is there a way to exclude these?


Answers:
author: Nicolas Grossi
body: [@Sara Volden](/t5/user/viewprofilepage/user-id/5439843) Welcome what test report are you using ?

comments: author: Sara Volden
body: [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) I'm using the test coverage report.


Tags: cloud

jira-cloud
Missing option in Dashboard for Service Desk Created Issues
Asked by Jeremiah:

I seem to be missing an option when creating a dashboard gadget. I have 4 service management projects and when adding a **Service project report** gadget, there's a dropdown indicating the report type.

You'll see in one service management project I have **Average time spent** and **Created** options.

Then, in my IT Service Management project I don't have those options but there are a lot more related to SLA and Time to Resolution.

I have SLA turned off on all service management projects. I want just the created report type for the IT Service Management.

What am I doing wrong or how can I make this gadget appear like the rest?

![2024-07-30_14-10-11.png](/t5/image/serverpage/image-id/338957i47DACFE56258F54B/image-size/large?v=v2&px=999 "2024-07-30_14-10-11.png")![2024-07-30_14-09-36.png](/t5/image/serverpage/image-id/338956i0F83FE584D891A6C/image-size/large?v=v2&px=999 "2024-07-30_14-09-36.png")


Answers:
author: Mikael Sandberg
body: The reports available out-of-the-box depends on what project template you used when you created the project. As you have discovered your ITSM project has different reports from your other projects. You can always create a new report if you go to the project and under Reports select New report. Check out [this KB](https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/) for more information.


author: Jeremiah
body: Hot dog! I didn't know I could create custom reports that are selectable in the dashboards. Thank you!


Tags: cloud

jira-cloud
field cf[10003] does not support sorting
Asked by Christina King:

Creating a filter and adding "order by approvers and get the following message. Why can't I sort by approvers? Thank you


Answers:
author: Trudy Claspill
body: Hello [@Christina King](/t5/user/viewprofilepage/user-id/5010517)

I suspect that would be because the Approvers field is a multi-value field where you can select multiple users. How would you sort issues based a field that contains multiple values?


Tags: cloud

jira-cloud
Steps to integrate Jira Cloud and Jenkins server
Asked by shib saha:

Hi Folks,

I have gone through several articles posted over atlassian community for integrating Jira cloud and Jenkins server but didn't get the exact step by step process for the integration.

If anyone has done the integration and have it documented, please share the same with me it will be helpful for me to present it to my customer, as i am doing the POC and need the set up to present it to the customer.

Any assistance is much appreciated!! Thanks


Answers:
author: Mark Rekveld - Marvelution
body: Hi [@shib saha](/t5/user/viewprofilepage/user-id/4610701)

I provide an integration solution [Jenkins Integration for Jira](https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=cloud&tab=overview) that comes with [step by step getting started guide](https://jjc.marvelution.com/docs/) instructions.

If you like we can also schedule a demo call where I can help you getting started.

Cheers,  
Mark

comments: author: shib saha
body: Thanks [@Mark Rekveld - Marvelution](/t5/user/viewprofilepage/user-id/664555) , i will let you know if demo is required.


author: Laurie Sciutti
body: Hello [@shib saha](/t5/user/viewprofilepage/user-id/4610701) \~ did you refer to this doc: <https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-jenkins/> ?

comments: author: shib saha
body: Thanks [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) , yes i went through this docs.


Tags: cloud

jira-cloud
Potential effects on API calls and reporting tools due to changes in the Jira url
Asked by Susheela_Kushwaha:

Hi there,

We are considering renaming our site from abc.atlassian.net to xyz.atlassian.net. While this seems like a simple change, the other teams that make API calls to Jira are concerned that their integrations will break after the switch. Similarly, various reporting teams that utilize the current URL to run their reports have expressed similar concerns.

There isn't much clear documentation available online regarding the potential impacts of this change. It's mentioned that calls to the previous URL will redirect users to the new URL, but what will happen to the API calls and Power BI reports?

I'd appreciate any assistance in finding answers to these questions.

Thanks in advance!


Answers:
author: Victor Law
body: Hi [@Susheela_Kushwaha](/t5/user/viewprofilepage/user-id/4897026)

In my experience, the native Jira REST API URL must be changed after the URL on the Atlassian site is changed. Hence, it is highly probable that it might affect the REST API utilized by PowerBI as well.

If you subscribe to the Premium or Enterprise package, it is recommended that you perform a quick test with a sandbox environment.

Thank you.

comments: author: Susheela_Kushwaha
body: Thanks [@Victor Law](/t5/user/viewprofilepage/user-id/391946) ! We successfully renamed our site. You are correct; the API calls had to be manually manipulated. Additionally, any other location where the site URL was provided had to be updated. We did not hear any complaints from Jira or Confluence users after the site URL change. Only a few users who interact with Jira via API calls were impacted.  
An Atlassian engineer supported us throughout the process. Overall, it was a smooth transition.


Tags: cloud

jira-cloud

rename

subdomain

url
How can I manage multiple scrum boards from one master board?
Asked by Caroline Kennedy:

I have a POW scrum board, EW scrum board, and ID scrum board. I would like to be able to see all in one master board for high level planning between all the teams


Answers:
author: shib saha
body: Hi [@Caroline Kennedy](/t5/user/viewprofilepage/user-id/5495989) , Jira board is simply a visual representation of issues and it can be filtered based on the board filter.

If all these boards are from the same project and just have different filter applied at the board level to filter out the results as per the requirement. For the master board don't apply any additional parameter in the board filter and it will include all the issues from the project and can be considered as master board for high level planning.

If all the boards are situated in different projects and you want those issues from all the projects to be displayed in a master board in a separate project, for that in the master board filter include all the projects and it will display all the issues from all the projects.

I hope you get your answer if not, please don't hesitate to ask. Thanks


Tags: cloud

jira-cloud
Groovy Script to get the current project without a reference issue
Asked by Alex Sander:

Hi.  
I need to use in a condition a script that detect the current project.  
I don't have a specific reference issue to get the project, cause I need to check in filters and panels screens to.  

Is it possible?


Answers:
author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Alex Sander](/t5/user/viewprofilepage/user-id/5165257)

In your description, you mentioned:-
> I need to use in a condition a script that detect the current project.  
> I don't have a specific reference issue to get the project, cause I need to check in filters and panels screens to.

Have you tried using [ScriptRunner's HAPI](https://docs.adaptavist.com/sr4js/latest/hapi) feature?

Using HAPI, you can invoke the Projects object, iterate it and invoke the details of the project(s) you want. Something like:-  

```
Projects.allProjects.each { 
  if(it.name == "<Some Name>") {
    //do something
  }
}
```

I hope this helps to solve your question. :-)

I am looking forward to your feedback.

Thank you and Kind regards,  
Ram

comments: author: Alex Sander
body: Thank's Ram, I'm going to try this option.


author: Ram Kumar Aravindakshan _Adaptavist_
body: Hi [@Alex Sander](/t5/user/viewprofilepage/user-id/5165257)

Has the solution I provided answered your question?

If yes, please accept the answer.

Thank you and Kind regards,

Ram


Tags: data-center

groovy

jira-data-center

scriptrunner
Does a disparity in story points of changed user stories affect the look of the burn down chart?
Asked by Oluwayemisi Odusanya:

The burn down chart looks very irregular.


Answers:
author: Trudy Claspill
body: Hello [@Oluwayemisi Odusanya](/t5/user/viewprofilepage/user-id/5556667)

Welcome to the Atlassian community.

Can you explain what you mean by a disparity in the value, and provide an example?

Can you provide a screen image of the burndown chart and point out the areas of concern?


Tags: cloud

jira-cloud
Internal error when resolving a Bug
Asked by Yuliia Vyborova:

Hello!   
We recently removed some Resolution statuses that had duplicate names. Developer reports issue with closing a Bug - when they select Resolved status and Done resolution - they see 'Internal Error' (Closed status and Done resolution works). There is no error for Task issue type.

![Screenshot 2024-07-30 at 11.05.52 AM.png](/t5/image/serverpage/image-id/338922i233DF5652D5E9D37/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 11.05.52 AM.png")

Could Resolution statuses clean up lead to this error? What could cause the error?


Answers:
author: Bhanu
body: [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151)You can check if there are any Validators or Post functions / properties for the workflow that is requiring the value.  

Additionally if you can check If there are any automation rules / script runner scripts running in the backend on this transition

comments: author: Yuliia Vyborova
body: got it, will check - thank you!


author: Victor Law
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151)

As [@Bhanu](#) suggested, you might have a Workflow function configured to set one of the deleted resolutions on the **Resolve** transition.

Thank you.


author: Yuliia Vyborova
body: I checked post functions and validators - nothing there that would point to Resolution status (see screenshots)

![Screenshot 2024-07-31 at 2.47.15?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339113i9BE3AA018D15A104/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 2.47.15?PM.png")![Screenshot 2024-07-31 at 2.48.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339112iA3F6F4ED0DD3AE7F/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 2.48.43?PM.png")

comments: author: Victor Law
body: Hi [@Yuliia Vyborova](/t5/user/viewprofilepage/user-id/3597151)

Can you edit and check on the post function below that sets the label?

The error might be caused by the following function instead of the deleted resolution value.![Screenshot 2024-07-31 at 10.53.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339161i8E8DBDDEE5F116C6/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 10.53.44?PM.png")

Thank you.


author: Yuliia Vyborova
body: Hi [@Victor Law](/t5/user/viewprofilepage/user-id/391946) - indeed, I removed that function cause we don't need it and it works now! Thank you!


Tags: cloud

jira-cloud
How can I do an exact match on label field using "If" statement in automation?
Asked by Tom Scoggin:

I have tried everything to get an exact match on an If statement in an automation, but it keeps coming up with putting the issue in both categories. The issue has the label of "DEV-APPROVAL" but it keeps getting added to the "DEV" section. Here are the if statements.

{{#if (labels.match("(DEV-APPROVAL)").size.gt(0))}}

{{#if (labels.match("(DEV)").size.gt(0))}}

**Sample of code**

{{#issues}}

{{#if (labels.match("(DEV-APPROVAL)").size.gt(0))}}

\<ul style="font-size:18px;"\>

\<li\>\<strong\>\<a href="{{url}}"\>{{key}} - {{summary}}\</a\>\</strong\>

\<ul\>\<strong\>\<li\>Description:\</strong\>{{description.html.remove("\<p\>").remove("\</p\>")}}\</li\>

\*\*\*and more\*\*\*

{{#issues}}

{{#if (labels.match("(DEV)").size.gt(0))}}

\*\*\*same as above..\*\*\*


Answers:
author: Bill Sheboy
body: Hi [@Tom Scoggin](/t5/user/viewprofilepage/user-id/3562137)

Because the DEV value is a substring of DEV-APPROVAL, the expression for match() will need to exact match, perhaps using the start and end tokens:

```
{{#if(labels.match("^(DEV)$").size.gt(0))}}
```

Kind regards,  
Bill

comments: author: Tom Scoggin
body: Thanks Bill. That worked perfect. Do you know where I can find that in the documentation?


author: Bill Sheboy
body: Awesome; I am glad to learn that helped!

Regarding documentation, in the automation documentation on the match() function, it links to some regular expression information from the Java spec that rules are based upon: <https://confluence.atlassian.com/automation/jira-smart-values-text-fields-993924863.html#Jirasmartvaluestextfields-matchmatch()>

Please note it states "is based upon" that spec, but no where does it state what exactly is (or is not) supported. In my experience, I always test and experiment to learn what works with rules.


Tags: automation

data-center

email

jira-data-center
JQL for multi-valued `labels` missing a particular value
Asked by Janet Swisher:

I have seen that the way to query for a \`labels\` field that is missing a specific value is:

```
labels is EMPTY or labels not in ("x")
```

However, I have multiple label values that can be used, and this does not seem to work for that case. For example, if an issue can have any combination of 'label1\`, 'label2\`, and \`label3\`, I want to search for issues that are missing \`label1\`. Because there are actually many more than 3 possible labels, it isn't practical to test for all possible combinations.

Any suggestions?


Answers:
author: John Price
body: Hi Janet -

If you want to find issues missing "label1" that do have \*some\* labels, just do

labels is NOT EMPTY AND labels not in ("label1")

What's the goal? Maybe I can help more if I know more. Let's say you now have 100 labels (label1 - label100). What are you trying to figure out?


Tags: cloud

jira-cloud
update grandchild in automation
Asked by Shani Levi:

hello,

I have this leveles in jira: HL Epic-\> Feature-\> Story  
I trigger automation on HL Epic and need to update Story issue.  
how can I do this?

Thanks Shani


Answers:
author: Trudy Claspill
body: Hello [@Shani Levi](/t5/user/viewprofilepage/user-id/5556644)

Welcome to the Atlassian community.

When asking for help with an Automation Rule it will help us help you if you provide screen images showing the full automation rule, details of each step, and the details of the Rule Details page. If the rule is executing but not doing what you want/expect, then also provide the details from the Audit Log showing all the messages generated when the rule runs.

What exactly do you want to update in the Story?

comments: author: Trudy Claspill
body: Hello [@Shani Levi](/t5/user/viewprofilepage/user-id/5556644)

Based on the image you provided for your current Automation rule, the flow you want is:

When a change is made to an HL Epic issue type

Then update a field in the grandchild issues (Story under Features that are under HL Epic)

Do you need some information from the Feature issues?

If not, then instead of using a For: Children branch I recommend you use a For: Related Issues: JQL branch. Using JQL you can directly retrieve the grandchild Story issues.

![Screenshot 2024-07-31 at 1.32.14?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339047i46281C4D161E8679/image-size/large?v=v2&px=999 "Screenshot 2024-07-31 at 1.32.14?AM.png")


author: Shani Levi
body: work good,

Thanks


author: Trudy Claspill
body: You're welcome.

If my response has helped you solve your requirement, please consider clicking on the Accept Answer button to mark your Question as Solved.


author: Shani Levi
body: hello,

this is my automation:

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/339044i854220CFE4A2D1FB/image-size/large?v=v2&px=999 "Capture.JPG")

Thanks Shani


author: John Funk
body: Hi Shani - Welcome to the Atlassian Community!

I would create one rule to do the top level, and then a second rule to do the next level down.


Tags: cloud

jira-cloud
Can I add the Description Field to Plans (in Advanced Roadmaps)?
Asked by Jeffrey B Peterlin:

Is it possible to add the Description field to show up in my (Advanced Roadmap) Plan?


Answers:
author: Hans Polder
body: [@Jeffrey B Peterlin](/t5/user/viewprofilepage/user-id/3543176) ,

This is not possible, and I don't think it's desirable either - since Descriptions have near-unlimited length, making a Plan potentially unreadable.

The same applies to the multi-line (Paragraph) text custom field, which you also can't add to a Plan: <https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/>

comments: author: Jeffrey B Peterlin
body: It is what I had researched \& located too (but I'm new to reaching out to all of the wonderful experts here). Background: a valued client requests an Excel each week from Roadmaps...currently, I include the issue # and description in a separate tab and do a VLOOKUP to populate on the other tab (w/ the Roadmap's extract)...thank you very much for the quick confirmation [@Hans Polder](/t5/user/viewprofilepage/user-id/5506451)


Tags: advanced-roadmaps

cloud

jira-cloud