youngmon/atlassian-qna huggingface dataset:
Import workflow from XML or jwb file
Asked by Gal Fatal:

Hi,

I try to move new workflow from a sandbox site to the production site.

Jira cloud allows to export workflow to file as xml or jwb and it works.

I would like to import the workflow to another instance as the suggestion below.

But this option does not exists, the is only one option to import from Atlassian Marketplace.

Any idea how to import the workflow from the file I just exported ?

It does not make sense to have export ability without the option to import it.

Thanks, Gal

![image.png](/t5/image/serverpage/image-id/334519iE070AFDC8E74E2F3/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hey Gal,

Another way could be using the Revyz Configuration Manager for Jira tool.

comments: author: Gal Fatal
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148) , I was not aware to this app. Interesting.


author: John Funk
body: It's extremely useful! Let me know if you need any assistance with it.


author: Marc - Devoteam
body: Hi [@Gal Fatal](/t5/user/viewprofilepage/user-id/2014272)

There is an open feature request for this: [JRACLOUD-69079](https://jira.atlassian.com/browse/JRACLOUD-69079)

You can try the workaround specified in the issue.

Use the [Cloud-to-cloud migration](https://support.atlassian.com/migration/docs/cloud-to-cloud-migration/) tool

* Create a new company-managed project
* Associate any existing workflow you wish to export with this new project
* Go to \<your site name\>.atlassian.net/jira/settings/system/migration/dashboard and migrate the single project

comments: author: Gal Fatal
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) thanks I voted for the feature request. o me it should be obvious to have import, if you have the option to export..


Tags: cloud

jira-cloud
Jira Automation send slack alert 30 minutes before deployment
Asked by vv:

Hello how would I go about setting up automation to send slack alert 30 minutes before deployment?

I have a status called Pre-build and custom field on issue with deployment time.


Answers:
author: Walter Buggenhout
body: Hi [@vv](/t5/user/viewprofilepage/user-id/5410537) and welcome to the Community!

I would use an automation rule with a **scheduled** trigger that runs e.g. every 5 minutes and runs a JQL filter that looks like this:

```
"deployment time" < 30m AND status = Pre-build
```

When this retrieves issues, it will execute actions on all issues returned by the filter. So you can send out your Slack notification and I would recommend to somehow flag an issue (e.g. by adding a custom field to it - e.g. *notification sent* - that you can update and use in your filter to avoid sending out notifications every five minutes after the first run.

Hope this helps!

comments: author: vv
body: amazing thank you for the extra tip!


Tags: cloud

jira-cloud
how to create epic in my jira url
Asked by GOWTHAMI POTHARAJU:

help me with creating epic


Answers:
author: Walter Buggenhout
body: Hi [@GOWTHAMI POTHARAJU](/t5/user/viewprofilepage/user-id/5540261) and welcome to the Community!

Creating an epic should be quite straightforward, as long as you are in a software project.

You can only create issues in a Jira project. So before doing anything else, create a Jira project first from *Projects \> Create Project* and make sure you select a template from the **Software Development**category.

Once you have that in place, hit the create button at the top of your screen. Select the project you just created and then select Epic from the list of available issue types.

*Note: it is possible to customise the list of available issue types in a project. How that works is different in team managed vs company managed projects* . *To learn more about issue types and later on discover how to configure them, [check out this support article](https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/) to get started.*

Hope this helps!


Tags: cloud

jira-cloud
Scrum template for team and company
Asked by Dr_Win_ST:

I used scrum template (software management) both company-managed and team-manages. There are many difference things. I just want to know

In company-managed, there is no story and story point like in team which I really want to use. how can i set it ? bc in team they started with Task. So I am a bit confused about hierarchy of scrum in Jira .

Where can i have manual or instruction in really short text and I can quickly catch up??

Thank you


Answers:
author: Marc - Devoteam
body: Hi [@Dr_Win_ST](/t5/user/viewprofilepage/user-id/5540247)

Welcome the community.

Can you share some more detail on what your are requesting, screenshots help us on the community a lot.

What template did you use for the company managed, the scrum project template?

I looks like you did not, as you mention the is no Story issue type?


Tags: cloud

jira-cloud
Adding estimate after Sprint Starts affects the Reports ?
Asked by Smitha Joseph:

I have come across scenarios where the estimates were added to every story in the sprint after hitting the Start sprint which resulted in flat guideline in Sprint Report.

Would a similar guideline be generated if some stories had estimate, and some didn't have estimates after hitting starting the sprint?

Should all stories have estimates prior to start of sprint to avoid this?


Answers:
author: Walter Buggenhout
body: Hi [@Smitha Joseph](/t5/user/viewprofilepage/user-id/5524135),

If you want to track your sprint commitments properly using the built-in reports, yes: you should make sure all issues in the sprint are estimated *before* starting the sprint.

Every change you make (adding / removing issues to or from the sprint, updating estimates) after the sprint is considered as scope change.

If that is a problem or not, depends on how you want to work and how important you consider this. But that's how Jira considers it.

Hope this helps!

comments: author: Smitha Joseph
body: Thank you [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) for explaining it so well!!


Tags: cloud

jira-cloud
Trying to automate Jira ticket creation with AWS Lambda
Asked by Joshua Agona:

I am trying to automate the creation of Jira tickets for Apache airflow DAG failures so that it doesn't need to be done manually.

So far I have created a dummy dag to test with, along with the Python file for said dag and have also created the SNS topic for the dag failure which I have connected to a Lambda function to trigger the Lambda function and notify me when it is triggered.

I'm struggling now to connect the Lambda function to Jira so that when a dag fails and triggers the SNS topic and the Lambda funciton it creates a Jira ticket into the "To do" tasks.


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@Joshua Agona](/t5/user/viewprofilepage/user-id/5540092) , and welcome to the Atlassian Community!

Can you clarify whether you want to create an issue in [Jira Cloud or Jira Data Center](https://www.atlassian.com/migration/assess/compare-cloud-data-center)? I'll assume Cloud as the more common option (the recommended solution also works in Jira Data Center though).

While you *could* leverage the [Jira Cloud REST API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#version) to achieve that, I recommend to use the [Jira automation platform](https://www.atlassian.com/software/jira/features/automation), which provides a better out of the box experience plus audit logging and debugging aids. You'll need the [Incoming webhook](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Incoming-webhook) trigger and the [Create issue](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-issue) action.

There are a several [Community articles](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=incoming+webhook+create+jira+issue) touching on the subject, however, the slightly misnamed [Creating a webhook via Jira automation](https://apps-docs.servicerocket.com/pfc/creating-a-webhook-via-jira-automation) article provides a straight forward walk through on how to achieve that conceptually. You only need to adopt it to your specific payload and use case.

Good luck,  
Steffen


Tags: apache

aws

jira-unknown-hosting-type

lambda

python

sns

unknown-hosting-type
Board not loading
Asked by ChiroM:

My team cannot access the board in our Jira project on the website. In chrome, as well as in incognito mode.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/334483iD76CB65E1A4EC48F/image-size/large?v=v2&px=999 "image.png")

As you can see, we get an error pop up, ERROR: 12T97FV. When we run it through search engines we can't find anything about the error.

Strangely enough, it loads on the mobile app.

Anyone know what's wrong? We cleared out the board to no avail.

Additionally, I couldn't find a way to ACTUALLY contact Jira support, so any info on that would be nice, too.

Thanks!


Answers:
author: Nicolas Grossi
body: [@ChiroM](/t5/user/viewprofilepage/user-id/5540089) Welcome! It appears to be an issue on atlassian's side. You might wait the fix and contact support.atlassian.com; as this is a free account support might not be able to help.

Nicolas


Tags: cloud

jira-cloud
Created new company-managed software; unable to add users to it
Asked by jakereinig:

I have an existing team-managed project in Jira and needed to create a second one. The second one was created as a company-managed project.

I am the person who created the overall account and have full control of everything.

On the new board I click the plus sign to add users. I add some users to the list who are already established in our org and work on the other board. Jira recognizes them and adds them in the box.

At the bottom of the box is a button that says something like "Add 1 user," "Add 2 users," etc., depending on how many people I'm trying to add.

When I press that button, nothing happens. There's no error, no pop-up, no nothing.

Any insight on what to try would be appreciated.

Thank you.


Answers:
author: Jens Schumacher - Released_so
body: Did you check the access settings in the project?  

Company-managed: <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>  

Team-managed: <https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/>


author: jakereinig
body: [@Jens Schumacher - Released_so](/t5/user/viewprofilepage/user-id/3653468)

Thank you for the reply. We're currently on the free plan, which doesn't have project permissions it seems:

*You can't edit project permissions or roles on the Free plan for Jira, and you can't configure issue-level security on any Free plan (including Jira Service Management).*

We have less than 10 people on the team, so we're under the user limit for free plans.

As a test, I setup another team-managed project and was able to add users without any trouble. I wonder if this is a bug with free plans and company managed projects?

comments: author: Jens Schumacher - Released_so
body: Hi [@jakereinig](/t5/user/viewprofilepage/user-id/5323252) ,  

I reproduced the issue and can confirm that the invite button doesn't work.   

With that being said, the users should still be able to access the project. By default, all users with application access should be admins in the project.   

See screenshot below.  

![Screenshot 2024-07-11 at 11.21.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/334826i1C884089EED99ADB/image-size/large?v=v2&px=999 "Screenshot 2024-07-11 at 11.21.15.png")


author: Jens Schumacher - Released_so
body: I've reported it as a bug to Atlassian.


Tags: cloud

jira-cloud
How do I fix this error for one of my developers? -> 3WMPU9
Asked by Meg Ross:

He had a jira account with us last year as an intern, left and was deactivated, rejoined and reactivated yesterday. He is added to the same group as the developers and has all the same permissions, however he's not able to pull up 'board' or 'backlog' for projects. The error code we're getting is:

3WMPU9

Any help with this would be greatly appreciated.


Answers:
author: Nicolas Grossi
body: [@Meg Ross](/t5/user/viewprofilepage/user-id/5540090) Welcome! You might contact support.atlassian.com as you have an standard account.

Nicolas

comments: author: Meg Ross
body: Hi Nicolas-- Did I go to the wrong place? I accessed this community via the same.


Tags: cloud

jira-cloud
Limitar la visualizaci?n y edici?n de campos para un role espec?fico
Asked by Treicy Arroyo Cantillo:

Hola,

Quisiera consultar, alguien sabe como puedo limitar la visualizaci?n y edici?n de campos para un role espec?fico.

Ya sea que pueda visualizar solo ciertos campos de una pantalla, o bien que pueda ver todos los campos pero que ++**solo pueda editar unos de forma espec?fica**++.

O bien, asignar varias pantallas a un solo request type y limitar que este role solo pueda ver el screen que yo desee.

Muchas gracias :)


Answers:
author: John Funk
body: Hola Treicy - ?Bienvenido a la Comunidad Atlassian!

Fuera de la caja, Jira no puede hacer eso. Sin embargo, podr?a ser posible con la aplicaci?n ScriptRunner Behaviors.

comments: author: Treicy Arroyo Cantillo
body: Muchas gracias por tu respuesta, voy a verificar la App que me comentas.


author: Trudy Claspill
body: Hola [@Treicy Arroyo Cantillo](/t5/user/viewprofilepage/user-id/5540070) ,

Bienvenido a la comunidad Atlassian.

No, eso no es posible con la funcionalidad nativa de Jira. Jira no admite restricciones de visibilidad y edici?n para campos individuales. Tampoco admite tener varias pantallas por problemas de visualizaci?n.

Debo aclarar que se aplica a proyectos de Software y proyectos de Gesti?n Empresarial/Trabajo.

Con los proyectos de Gesti?n de servicios, los usuarios a los que se les concede ?nicamente acceso de Cliente est?n limitados a ver y editar los datos del problema ?nicamente a trav?s del Portal del Cliente.

---

Hello,

Welcome to the Atlassian community.

No, that is not possible with native Jira functionality. Jira does not support visibility and editing restrictions for individual fields. Nor does it support having multiple screens for viewing issues.

I should clarify that applies to Software projects and Business/Work Management projects.

With Service Management projects, users granted only Customer access are limited to seeing and editing the issue data only through the Customer Portal.
> Limit viewing and editing of fields to a specific role
>
> Hello,
>
> I would like to ask, does anyone know how I can limit the display and editing of fields for a specific role.
>
> Either you can view only certain fields on a screen, or you can view all fields but only edit specific ones.
>
> Or, assign several screens to a single request type and limit that this role can only see the screen that I want.
>
> Thank you so much :)

comments: author: Treicy Arroyo Cantillo
body: Muchas gracias por tu respuesta.


Tags: cloud

jira-cloud
Custom fields not visible
Asked by Chris MM:

After being away for 4 weeks I logged on to Trello and all (!!!) custom fields from all my tickets are gone... Any idea on how to get them back??


Answers:
author: Rasmus Wulff Jensen
body: Could it be you were on a Free Trial where custom fields exist, and now that trial ended (and you lost access to the custom fields feature until you subscribe)?

comments: author: Brittany Joiner
body: This definitely seems like it could be the likely culprit here.
where can I find what kind of account I have
Asked by Holly Meyers:

I cannot see what kind of account I have. IS it the free one or upgraded? I don't see where to get the info. Thanks


Answers:
author: Ollie Guan
body: Hi [@Holly Meyers](/t5/user/viewprofilepage/user-id/5357385) ,

Under the Workspace, it is identified which plan you currently belong to.

![QQ??20231106111524.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/290164i39444554161CFFB3/image-size/large?v=v2&px=999 "QQ??20231106111524.jpg")
Why isn't Trello editable inside of MS Teams?
Asked by Paul Majors:

After setting up Trello, I opened Teams to add Trello to a team. The Board, Lists, and Cards appear in the Team tab that it was assigned to. When I open a Card, I am not able to edit the Description or Activities. The ONLY Action available is the Share action. When I select the Settings, all of the Settings are non-accessible. If I open the same boards inside of Trello, none of these restrictions occur. Why is this happening in Teams?


Answers:
author: Sal
body: Hey [@Paul Majors](/t5/user/viewprofilepage/user-id/5357417)! Please raise a ticket with us at <https://trello.com/contact#>, and we'll be happy to continue investigating this case with you. Thank you!

comments: author: Paul Majors
body: I did


author: Lara Davis
body: What was the resolution to this issue as I am experiencing the same issue?


author: Lara
body: Hi [@Lara Davis](/t5/user/viewprofilepage/user-id/5494059) ,

Sorry to hear you're experiencing this issue! Would you mind logging out from the board, logging in again and see if that changes anything?

Lara  
The Trello Team
How can I delete a bunch of cards in a list at the same time?
Asked by Lucy Higginbotham:

I know how to delete or archive a card individually. But doing that one at a time for dozens is so time-consuming! Is there a shortcut?


Answers:
author: Rasmus Wulff Jensen
body: This free tool can Batch Archive Cards: <https://trellotools.azurewebsites.net/BatchUpdate>

![Batch-Archive.png](https://community.atlassian.com/t5/image/serverpage/image-id/325240i035A6A59293DAB63/image-size/large?v=v2&px=999 "Batch-Archive.png")


author: Brittany Joiner
body: [@Lucy Higginbotham](/t5/user/viewprofilepage/user-id/5357037) use the keyboard shortcut "c" when hovering over a card. then use your mouse and hover, press c, hover, press c, hover, press c... etc. It's game changing!!

comments: author: Brittany Joiner
body: Also you might be interested in the Bulk Actions Power-Up


author: milynnus
body: [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248)

How are you?

Out of curiosity, can bulk action handle delete (vs archival)?


author: Alex G_
body: Hi [@milynnus](/t5/user/viewprofilepage/user-id/3947182)

Yes, Bulk Actions can handle both deleting and archiving.


author: Brittany Joiner
body: It does all the things!!


author: milynnus
body: *** ** * ** ***

[@Lucy Higginbotham](/t5/user/viewprofilepage/user-id/5357037)

As a developer, I recycle my boards a lot so I have a simple microservice build just to do that.
Power Up to allow sections for a single card?
Asked by KRepair:

Hi guys,

We have cards with customer names. We'd like to create a new tab/subcard/section within the same card so we can keep track of different jobs for those customers, without having a brand new card each time. Anyone know of a power up that can do this?

Kind of like an excel sheet with tabs at the bottom.

Thanks!


Answers:
author: Brittany Joiner
body: [@KRepair](/t5/user/viewprofilepage/user-id/4078939) you might also want to look at [Amazing Fields](https://trello.com/power-ups/60e068efb294647187bbe4f5). You can make tabs that hold custom fields on your cards, like this

![amf_tabs_headers_video.gif](https://community.atlassian.com/t5/image/serverpage/image-id/290644i1C254B5FB8FB1512/image-size/large?v=v2&px=999 "amf_tabs_headers_video.gif")


author: Antonio Panea
body: Hi [@KRepair](/t5/user/viewprofilepage/user-id/4078939) ,

Nice to meet you! I am Toni founder of [Crmble Power-Up.](https://trello.com/power-ups/5e5e8b4b55a4ea5fedc0dafa/crmble)

We are a CRM so I think it could work for you. I was thinking about your case and with Crmble you could add a Contact / Deal to a card, and in the Product section you could add different product or services you are giving/selling to that Contact/Deal ( see picture attached )

Hope it helps!

Cheers

Toni

![IMG_1169.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/290227i5CE2CC521AA9E995/image-size/large?v=v2&px=999 "IMG_1169.jpeg")

comments: author: KRepair
body: Thank you. This looks like it might work, though I was hoping for something free, or maybe just a reasonable one time cost. Thanks!


author: milynnus
body: [@KRepair](/t5/user/viewprofilepage/user-id/4078939)

Would this be helpful.

![Screenshot 2023-11-05 at 7.23.56 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/290116i917CEEEDE445F12A/image-size/large?v=v2&px=999 "Screenshot 2023-11-05 at 7.23.56 AM.png")

comments: author: KRepair
body: Thanks, but I was looking for more of a system where we can have a single card for a customer (it's fine if we put the name and phone number in the title of the card), then, for each repair we do for that customer, it's like a subcard, or subsection all within ONE card so we can stay a bit more organized


author: milynnus
body: [@KRepair](/t5/user/viewprofilepage/user-id/4078939)

If you wanting the ability to eg raise a job card within a power up section then I used using Hipporello build It. No sure where that builder is still available. You can ask them.
Did the map feature stop
Asked by Justin Williams:

I have been creating cards for years on places I have been. I have been able to go to the map and see all the pins and open them from there. Did that feature go away with the last update? The map now shows no pins, an empty map when I click on it.


Answers:
author: Vishaal S
body: Hey Justin,

Vishaal here with Trello---thanks for reaching out

The feature you're referring to sounds like the [Map View](https://trello.com/views/map) in Trello, which is a part of Trello's Views feature. This functionality hasn't been removed, but it's important to note that Map Views are available with Trello Premium. Trello Premium offers various views including timeline, table, calendar, and map, which enhance the way you can visualize cards and boards.

If your board is part of a Trello Workspace that is not on a [Premium](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/) plan, you won't have access to these premium views. To get Map Views back, you can [move your board to a Premium Workspace](https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/). Once a board is in a Premium Workspace, all the Premium features, including Map Views, will be available for that board.
Reorder Trello Card
Asked by Sarah Edwards:

Hi, I'm new to Trello. Is there a way to move the custom fields section to the top of the card (above the description)?

Thanks in advance

-Sarah


Answers:
author: Christl_Email for Trello
body: Hi [@Sarah Edwards](/t5/user/viewprofilepage/user-id/5347875)? welcome to the community!

Unfortunately, there is no way to change the order of the sections on a Trello Card :/

comments: author: Sarah Edwards
body: Bummer. Thanks for your response!
Why do my attachments break after I upload them?
Asked by Uvia:

After I upload a gif, select and place it in a card and save it, It appears as "Preview Unavaliable".

![image_2023-11-04_160600673.png](https://community.atlassian.com/t5/image/serverpage/image-id/290098i38A81B999237F961/image-size/large?v=v2&px=999 "image_2023-11-04_160600673.png")

And after I re-enter the card again the gif turns into this.  
![image_2023-11-04_160708068.png](https://community.atlassian.com/t5/image/serverpage/image-id/290099iF5DE4C6878003479/image-size/large?v=v2&px=999 "image_2023-11-04_160708068.png")

Does anyone know how do I fix this?


Answers:
author: Vishaal S
body: Hey Uvia,

Welcome to the Trello Community!

Could you let me know if the situation is the same on a different browser or device? Where do you get this behavior and have you tried re-uploading some of these images?

Cheers,  
Vishaal S \| The Trello Team