Can I create a scrum board for Level 1 issues?
Asked by Scott MacKenzie:

I have a company-managed project and I have customised my issue hierarchy, renaming Epics to Features and adding a new level.

![Screen Shot 2024-06-11 at 11.50.45 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/329032iE8C2BBC2D43D6003/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 11.50.45 am.png")

I want to create a Scrum Board that shows only Level 1 issues - Concept, Improvement, Feature (was Epic).

I have already created a bunch of Concept, Improvement, Feature tickets as you can see by this filter search:

![Screen Shot 2024-06-11 at 11.54.20 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/329033iA13CED58E1F6CAF3/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 11.54.20 am.png")

But only 2 are showing in my backlog:

![Screen Shot 2024-06-11 at 11.56.44 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/329034iE2B06769F282AAD7/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 11.56.44 am.png")

This is my board filter:

![Screen Shot 2024-06-11 at 11.59.23 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/329035iC27B457AC0CE936C/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 11.59.23 am.png")

It seems that I can only see the Feature Type tickets in my Features \& Improvements panel:

![Screen Shot 2024-06-11 at 2.52.42 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/329046i55D5D30E3614FD78/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 2.52.42 pm.png")

I can however see the Feature tickets in the Active Sprint Board.

![Screen Shot 2024-06-11 at 2.53.49 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/329047iA56C12C02BDBD79B/image-size/large?v=v2&px=999 "Screen Shot 2024-06-11 at 2.53.49 pm.png")

So it seems that it is just the backlog that doesn't display the Feature Issue Type.

Is this a limitation of Jira?

Can I configure my project to show Level 2 tickets in the Parent Sidebar and the Feature tickets in the backlog itself?


Answers:
author: Trudy Claspill
body: Hello [@Scott MacKenzie](/t5/user/viewprofilepage/user-id/5434672)

Welcome to the Atlassian community.
> Can I configure my project to show Level 2 tickets in the Parent Sidebar and the Feature tickets in the backlog itself?

No, you can't.

Jira has some special functionality associated with the Epic issue type that is created out of the box. That panel in the backlog screen is one of those special functions.

Jira allow you to rename the issue from Epic to something else, but that special function is still tied to that original issue type.

That panel can't be reconfigured to show a different issue type instead.

I looked for a change request about this but did not find one during my quick searching.

comments: author: Scott MacKenzie
body: Yes, I think that that panel should be a space for parent tickets of the level you are looking at, or that your board is filtered to see.


author: Trudy Claspill
body: You should provide that feedback directly to Atlassian. You can use the Feedback option built into the Jira application. Or you can ask your Jira administrators to open a support case with Atlassian.

![Screenshot 2024-06-12 at 12.17.37?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329376i4A405CF90766B0CA/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 at 12.17.37?AM.png")


author: Scott MacKenzie
body: Thanks Trudy


author: Scott MacKenzie
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) Interestingly it appears that the same rule applies for the filter in the backlog:

![Screen Shot 2024-06-18 at 4.39.03 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/330294i4BE52EFA33066A26/image-dimensions/395x269?v=v2 "Screen Shot 2024-06-18 at 4.39.03 pm.png")

Whereas on my Active Sprint board the filter shows all level 1 issues:

![Screen Shot 2024-06-18 at 4.37.52 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/330293i66162B1FAE1AE0E9/image-dimensions/349x345?v=v2 "Screen Shot 2024-06-18 at 4.37.52 pm.png")

Or is this a configuration I can change?


Tags: cloud

configuration

hierarchy

issue-type

jira-cloud

scrum-board