youngmon/atlassian-qna huggingface dataset:
Gliffy gives an empty page when editing existing diagrams
Asked by Norbert Murzsa:

I recently started a free plan but I've been using Confluence and Gliffy for years in enterprise environment. After saving and publishing a diagram, opening an existing diagram gives an empty page, a big, white, empty page.

It seems that it cannot load the diagram (any existing diagram).

I tested it with Chrome, Firefox, restarted both, rebooted my laptop. The problem remains the same. I also created a copy of the page with the diagram but opening the backup's diagram gives the same empty page.

I can see some similar, older (e.g.: from 2017) issues in the search but they are marked as "resolved" but this issue for me doesn't go away.

I also tried to add "gliffy" to the tags but this did not work either. Disappointing.

Any help is appreciated.


Answers:
author: Samie Kaufman - Your Gal at Gliffy
body: Hi [@Norbert Murzsa](/t5/user/viewprofilepage/user-id/4550089) !

That is disappointing --- I'm sorry you're having a hard time with Gliffy today.

Would you please email our support team at support@gliffy.com?

Thank you!

Samie

comments: author: Norbert Murzsa
body: Hi Samie,

Thanks for the advice.

I forwarded my issue with Gliffy to the Gliffy support team.

See what they say.

Kind Regards

N


Tags: cloud

confluence-cloud
Unable to paste image into section, but able in plain Confluence text page
Asked by Jerry Zonderop:

I can't seem to paste an image into a specific Confluence section page.  
But in a 'regular' plain Confluence page I can paste an image.  

Other colleagues seem to be able to paste an image in the Confluence section page.  
What settings are responsible for this, so I can alter them?


Answers:
author: Collista Lewingdon
body: Good morning. It might be easier to assist you with your issue if you could share images showing the problem. Maybe post a screenshot showing where you cannot paste and image and then post a screenshot of where you can paste and image?

comments: author: Jerry Zonderop
body: Hello Collista, the issue was rights related.   
Obviously inserting attachments was restricted to Admins only.  
That was changed and now I am able to insert attachments/paste images.  

<br />


Tags: cloud

confluence-cloud
Integration to Microsoft To-do
Asked by Stephan Grubbe S?lby:

I'm looking to integrate tasks from Jira/Confluence to Microsoft To-do, so get a common place for all activities.

It could also be from Microsoft to Confluence, but I spend most of my time in Outlook 365 to I would like to consolidate all my tasks there.

I've searched marketplace and Google without any luck. I'm now exploring if I should build an integration myself using the COnfluence Rest API's.

But before I do, perhaps somebody else has had this issue - and has a shareable solution for it?


Answers:
author: Patrice Champet
body: Hi [@Stephan Grubbe S?lby](/t5/user/viewprofilepage/user-id/1280012)

My own two cents:

For Jira Cloud I will suggest to look at Yasoon apps.

For Confluence, I don't know if there any thing to close the gap right now.

comments: author: Stephan Grubbe S?lby
body: Thanks for the tip. I will check Yasoon apps out.


author: Britta Neugebauer _yasoon_
body: Hi there [@Stephan Grubbe S?lby](/t5/user/viewprofilepage/user-id/1280012) ,

thank you [@Patrice Champet](/t5/user/viewprofilepage/user-id/3776526) for the tip, that's correct. The app [Microsoft 365 for Jira](https://marketplace.atlassian.com/apps/1213138/microsoft-365-for-jira-outlook-email-teams-calendar?hosting=cloud&tab=overview) offers an integration with Microsoft To Do: [Features in Microsoft To Do (yasoon.com)](https://support.yasoon.com/M365FJ/feature-in-microsoft-to-do)  

If you have further questions or need assistance, you can book a demo with the yasoon team here: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/book/MeetMicrosoft365forJira@yasoon.com/)

Happy Tuesday!

Best,

Britta


author: Stephan Grubbe S?lby
body: Sorry for missing your reply [@Britta Neugebauer _yasoon_](/t5/user/viewprofilepage/user-id/4250925) I will probably do test later, but I am curious about the cost. I will probably be in the 251-500 tier, but the calculator says $500 dollars, and thats wrong according to the tier description of 1,20 per seat. So what is the correct price?


author: Britta Neugebauer _yasoon_
body: Hi there [@Stephan Grubbe S?lby](/t5/user/viewprofilepage/user-id/1280012) ,

yeah, I am happy to hear that you're about to try yason's app.

Here's the direct link for the cloud pricing: [Microsoft 365 for Jira - Pricing \| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1213138/microsoft-365-for-jira-outlook-email-teams-calendar?hosting=cloud&tab=pricing)  

For the monthly billing cycle with 250 users the price will be USD 500.00 a month (USD 2.00 per user (average)):

(100 users x USD 3,20) + (150 users x USD 1,20) = USD 500  

You can find the pricing FAQs on the bottom of the page.

Hope that helps!

Best,  
Britta


Tags: cloud

confluence-cloud
I want to import a zip file that contains csv, MD files, etc. How can I do this?
Asked by ????:

I want to import a zip file that contains csv, MD files, etc. How can I do this?  
\*I know very little about confluence


Answers:
author: Ollie Guan
body: Hi [@????](/t5/user/viewprofilepage/user-id/5292478) ,

There are a couple ways to attach a file to a page.

**To upload when editing:**

* Drag the file directly onto the page.

* Go to **Insert** \> **Files and images** and upload a file.

**To upload when viewing:**

* Drag the file directly onto the page.

* Select

to open the more options menu, then select **Attachments** and upload a file.

<https://support.atlassian.com/confluence-cloud/docs/upload-a-file/>


Tags: cloud

confluence-cloud
Children by Label macro displays $webwork.htmlEncode($child.displayTitle)
Asked by Ashley Honeycutt:

We upgraded from 7.18.1 to 7.19.11 over the weekend.

After the upgrade, we noticed that pages with the *Children by Label* macro are not showing the expected results. Instead for each line where you would expect a page title, it lists *$webwork.htmlEncode($child.displayTitle)*

We haven't observed any other macros behaving weirdly.

Any tips or advice are greatly appreciated!

Thank you.


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Ashley Honeycutt](/t5/user/viewprofilepage/user-id/5065838) What happens if you go to those child pages? do they have real titles or you will see *$webwork.htmlEncode($child.displayTitle)?*Do you see any errors in the home-directory logs related to the error?

comments: author: Ashley Honeycutt
body: Hi [@Sayed Bares \[ServiceRocket\]](/t5/user/viewprofilepage/user-id/1480984) ! Thanks for responding.

If I click the link, I get a *Page Not Found* error. Manually looking around in the child pages though, I haven't seen any that are missing their actual titles.

I don't have access to check the logs myself so I will check back and let you know.


Tags: confluence-server

server
How to use Menubar macro
Asked by Nicolas Budzko:

Hi I would like to know how to use the Menubar macro.

Is it possible to create a menu that will open links on the same page without reloading the whole page?

Is it possible to feed an included excerpt from other excerpts using the menu bar macro to select them?

Side question: Can I pass a variable from one page to another?

Thanks!!

![image.png](/t5/image/serverpage/image-id/275102i654C0AF781F8CFAF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Nicolas Budzko](/t5/user/viewprofilepage/user-id/5292318) welcome to the community!

To use the Menubar macro you can refer to the following documentation:

* [Menubar Macro](https://docs.adaptavist.com/display/Builder/menubar+macro)

comments: author: Nicolas Budzko
body: Hi, thanks for your reply.

I read that article, but I still can't figure out how to use it.

Could you help with a simple example step by step?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/275616iF27F6B0ADFD43916/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/275617i573874A512213F43/image-size/large?v=v2&px=999 "image.png")


Tags: confluence-server

server
CSS formatting for blog post macros
Asked by Cecilia Mullan:

Hi there! I'm looking to input a CSS code for blog posts so that the author is not displayed at all either in the blog post or in the macro displaying the posts on another page.

Our posts are published on behalf of others in the company so it's confusing for someone else's name and photo to be attributed to the content. Plus when some one leaves the author remains "(unknown)."

Would you please advise? Thanks!


Answers:
author: Cecilia Mullan
body: Also, I can't even tag this question with the existing "blog" tag. Cool.


Tags: css

macro
PSQLException: ERROR: insert or update on table "content" violates foreign key constraint
Asked by Raj Jhaveri:

I'm importing a Confluence Space and I keep getting this error:  
PSQLException: ERROR: insert or update on table "content" violates foreign key constraint "fkk6kbb7suqeloj82nx7xdcd803"

Anyone know how to fix this so I can import the saved space?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

How are you doing the imports? Does your imported data have any page names with the same name as another existing page in the target system?

comments: author: Raj Jhaveri
body: Just using the space import tool. I was successful with one space, but keep getting an error on this space (I zipped the Attachments folder, entities, exportdescriptor.properties and I upload that zip file for the import).

I do have the CSV export as well, but not sure what the process is to use that to import the space.  

FYI - I do not have access anymore to export that Space again.


author: Dan Breyen
body: Hi [@Raj Jhaveri](/t5/user/viewprofilepage/user-id/5292104) welcome to the community! I found this issue that was fixed last month: [CONFCLOUD-76197.](https://jira.atlassian.com/browse/CONFCLOUD-76197)

It was suggested to reexport and try importing again. I would suggest if that doesn't work to contact support and reference the Jira ticket .

comments: author: Raj Jhaveri
body: I don't have access to the space anymore, so won't be able to do a re-export.


author: In?s Serrano
body: The same happens to me, I can reexport the space but it is not importing either. I am exporting the space as .xml because I don't need the whole space.


Tags: cloud

confluence-cloud
Can Confluence Cloud set retention policies?
Asked by Brian Cavanagh:

We have Confluence cloud.

We want to set the retention policy for pages, etc.,

Is this possible in Confluence Cloud as it is in Confluence Server?


Answers:
author: Aron Gombas _Midori_
body: Do you mean the [retention rules](https://confluence.atlassian.com/doc/set-retention-rules-to-delete-unwanted-data-1108681072.html) feature?

If so, then I am afraid it is not available for Confluence Cloud yet.

comments: author: Jill Vieregge
body: Do you know of an Atlassian issue where I can watch/vote for a cloud-based retention policy for pages?


author: Darin - Opus Guard
body: [@Brian Cavanagh](/t5/user/viewprofilepage/user-id/5164166) following up here, check out [Content Retention Manager for Confluence](https://marketplace.atlassian.com/apps/1233769/content-retention-manager-for-confluence?hosting=cloud&tab=overview) in the Atlassian Marketplace. I helped build the app as a solution to set page and global retention policies and as easy as possible. It helps declutter, save you on storage, and help with retention policy compliance (ISO/SOC2). Let me know if you need any help.


Tags: cloud

confluence-cloud
Confluence Search Syntax
Asked by Keith Sottung:

Is it me or does the [information on this page not accurate anymore](https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html). I tried using this condition in the Search and it does NOT work. Can someone else try it and let me know.

title:RCG


Answers:
author: Barbara Szczesniak
body: [@Keith Sottung](/t5/user/viewprofilepage/user-id/1301095) You have indicated that you are using Cloud. The page you have linked to is the Server and Data Center page. If you select Cloud at the top of the page, you will get to the Cloud documentation: <https://support.atlassian.com/confluence-cloud/docs/confluence-search-syntax/>. The syntax rules are different for Cloud.

comments: author: Keith Sottung
body: Dooah! Thanks for the redirect. But it doesn't appear you can specifically search "title" via search syntax. But I do see, they've added "checkable" options that would direct the search limit to page titles.


author: Keith Sottung
body: <https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html>


Tags: cloud

confluence-cloud
How to update the purchase link of a published app on Atlassian Marketplace
Asked by Jamshaid:

Hi  
Is there any way I could update my purchase URL after publishing the app? I have tried updating it but it does not update the URL on the end-user side.

Here are the steps I followed:

* Selected the app version that is live
* Goto Links section
* Change the Purchase URL
* Save the Change

![123.png](/t5/image/serverpage/image-id/274977i91AB0C4882BDFF7D/image-size/large?v=v2&px=999 "123.png")

After that, I visit the app on the marketplace and click the **Purchase button.**It takes me to same old URL that was placed at the time of uploading the app.

![1234.png](/t5/image/serverpage/image-id/274978i196265A71A0AE1CF/image-size/large?v=v2&px=999 "1234.png")

#### I have checked [Editing your Marketplace listing](https://developer.atlassian.com/platform/marketplace/knowledge-base/editing-your-marketplace-listing/#editing-your-marketplace-listing) but it does not mention anything regarding updating the **Purchase URL.** {#toc-hId-261951725}

**Is there any way to solve this?**

Thanks


Answers:
author: Jamshaid
body: I figured it out. I was testing for cloud but updating the URL for datacenter.


Tags: atlassian-marketplace

cloud

confluence-cloud
How to remove space shotcut from confluence server version
Asked by Alby Siby:

How to remove space shotcut from confluence server version


Answers:
author: Kseniia Trushnikova
body: Hi [@Alby Siby](/t5/user/viewprofilepage/user-id/1626588),

Please click on the button **Space tools** and then select **Configure sidebar**:

![Configure sidebar.png](https://community.atlassian.com/t5/image/serverpage/image-id/275011i329C392475066F9A/image-size/large?v=v2&px=999 "Configure sidebar.png")

comments: author: Alby Siby
body: Thanks for sharing the path.Its worked.


author: Craig Nodwell
body: Hi [@Alby Siby](/t5/user/viewprofilepage/user-id/1626588) remove it from where? Please provide a bit more detail.

comments: author: Alby Siby
body: Hi Craig,

Please find the attached screenshot. for more details.

Iam not able to add any new space shortcuts or remove the already created shortcut (jira project).

![space shortcut_new.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/274968i38F27EA9BE262A42/image-size/large?v=v2&px=999 "space shortcut_new.PNG")


Tags: confluence-server

server
question regarding application link.
Asked by Alby Siby:

Hi,

Can you help with the steps of connecting my jira project to my conflulence space.


Answers:
author: Patrik Korovsky
body: Hello [@Alby Siby](/t5/user/viewprofilepage/user-id/1626588)

I believe that all information you may need can be found here **[Tutorial: Using Confluence Cloud and Jira Software Cloud](https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jira)[together](https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jira)**.

comments: author: Kseniia Trushnikova
body: Hi [@Patrik Korovsky](/t5/user/viewprofilepage/user-id/4896461),

This instruction is for Cloud, but this question's tags are related to Server, so it looks like Alby needs instructions for Confluence Server.

---

Hi [@Alby Siby](/t5/user/viewprofilepage/user-id/1626588),

Check out this instruction for Confluence Server: <https://confluence.atlassian.com/applinks/link-atlassian-applications-to-work-together-785449117.html>


author: Patrik Korovsky
body: Thank you for the correction Kseniia, missed the tag.


author: Alby Siby
body: Hi Patrik,

Thanks for sharing the details.We have setup the confluence application link from global setup as same as explained in the link that you have shared.

But I can see an application link setup inside the space tool integration.

Could you please help me with the use of this setup. Whether we have to setup this as well to link my jira project URL to my confluence space.

See the attached screenshot for more details.

![spacetool setup.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/274979i6EE8FEFF41519279/image-size/large?v=v2&px=999 "spacetool setup.PNG")


Tags: confluence-server

server
Doubled links showing in the description
Asked by Marko Obradovic:

Hello. 1st image is what I am seeing in the description of a Trello ticket. The second one is what my colleagues see when they enter the description. How can I avoid making these double links? ![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/233855iFC2B886075116557/image-size/large?v=v2&px=999 "1.png")![Screenshot_7.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/233856i10BEFC827FD31996/image-size/large?v=v2&px=999 "Screenshot_7.jpg")


Answers:
author: Carolina Lopez
body: Hi Marko, welcome to the Atlassian community!

Trello is changing the description editor to have more visibility of the text appearance. This feature is still being deployed to the accounts, so not all the accounts have the editor enabled.

The behavior you're seeing is because you have the new editor enabled, while the other accounts are still using the old one. The links formatting is different for both editors, this is why you are seeing the markdown instead of a simple link.

In the future, the editor will be enabled automatically for all users, but until then you can ask your colleagues to enable it here: <https://trello.com/my/labs>

This way everyone will see the links the same way. They can also test the editor and share the feedback in the "Share feedback" option below the editor.
shifted page tree
Asked by Ca Po:

Hi,

in my company we use Confluence 7.19.3 with Edge.

One of my colleagues has problems with the page tree visualization (see picture).

Any hints to fix it ? THANKS !

![shiftedpagetree.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/274920i295EF3A5BA666FE2/image-size/large?v=v2&px=999 "shiftedpagetree.jpg")

Update Aug. 29th:

The problem is still active. Microsoft Edge Update didn?t solve the issue.

![2023-08-29 08_01_25.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/277685iCFDC628BB03C6156/image-size/large?v=v2&px=999 "2023-08-29 08_01_25.jpg")![shifted.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/277686i59CF4FC194D13FA1/image-size/large?v=v2&px=999 "shifted.jpg")


Answers:
author: Ca Po
body: It works great in Firefox... Can?t send the picture because of privacy issues.

comments: author: Marc - Devoteam
body: Hi [@Ca Po](/t5/user/viewprofilepage/user-id/5291753)

If it only happens in Edge, is the latest version of Edge installed?

Could your user clear out all history and cookies?


author: Ca Po
body: Cookies and History cleared. Nothing changed.

We use "Microsoft EdgeVersion 114.0.1823.86 (Offizielles Build) (64-Bit)" don?t know if this is the latest version.


author: Marc - Devoteam
body: Hi [@Ca Po](/t5/user/viewprofilepage/user-id/5291753)

The latest Edge version is: 115.0.1901.203

So I would update the uses with the issues to this version, or check other users experience and their version.

But if it works in a browser other than Edge, to me its an Edge problem and not a Confluence issue


author: Ca Po
body: OK, next Update will be in 2 weeks. Let?s see if the problem will be solved !

Thanks to everyone .


author: Matt Parks
body: I am running Confluence DC 7.19.8 and have a user experiencing a similar issue, but it's happening in both Edge and Google, both standard and incognito (and cache cleared, reboot, etc. but no change in behavior..

I've asked him to download Firefox to see if that behaves differently.

Chrome is on 118.0.5993.159

Edge is on 119.0.2151.97

No one else on our instance has reported the issue and he sees it on every space, which certainly makes it seem like a browser issue.

Any insight would be appreciated.


author: Sayed Bares [ServiceRocket]
body: [@Ca Po](/t5/user/viewprofilepage/user-id/5291753) welcome to the community!

Is the issue reproducible on other browsers? can you elaborate further your issue? In the screenshot I can only see blurred data
Trello for Gmail ???????????????????
Asked by ?? ???:

Trello for Gmail??????????????????  
???????????Trello?????????????????????????????????????????????????????????????????????????????????  
???????????OS????????PC????????????????????????????????????????  
???????????


Answers:
author: Alex W
body: Hey [@??????](/t5/user/viewprofilepage/user-id/5118469) - welcome to the Community!

Unfortunately this is a known bug we're working with Google currently to fix. We're sorry for the inconvenience this causes!

In the meantime, I would suggest taking a look at the email-to-board feature as a workaround for creating cards via email: <https://support.atlassian.com/trello/docs/creating-cards-by-email/>

comments: author: ?? ???
body: OK! I look forward to fixing that.
Ich m?chte gern Mitglieder von Board l?schen
Asked by Marlen Harder:

Ich habe versucht es auf die mir bekannte Weise zu tun, d.h. auf den Button des Mitglieds gehen und anklicken und auf "von Board entfernen" klicken. Das steht da aber nicht mehr. Was kann ich stattdessen tun? Dankesch?n Marlen


Answers:
author: Nathan Smith
body: Hey [@Marlen Harder](/t5/user/viewprofilepage/user-id/4603347)

You can use the steps below to remove someone from your board:

1. Open the board
2. Click on **Share**
3. Find the member you want to remove and click on the permissions dropdown next to their account
4. Click on **Remove from board**
Good day, please help with my board that has changed.
Asked by Frik de Jongh:

Good day, After the festive season I have come back to work and my board has changed.

I can not see the contact details on a card and don't know how to fix the problem.

Please be so kind to assist. Frik de Jongh

(Edited by moderator, telephone number removed)


Answers:
author: Augusto Lisboa
body: Hi, Frik! Welcome to Atlassian Community.

In this case, I strongly recommend you raise a ticket on Atlassian's customer portal (<https://support.atlassian.com/contact/#/>) this issue probably will involve sensitive data so non-public support is the best option.

I hope this helps.

comments: author: Frik de Jongh
body: Thanks so much, The issue was resolved. Much appreciated..


author: Augusto Lisboa
body: Hi, Frik! Glad to know I could help.

Can you mark this as an "accepted answer"? This might help other users that are facing the same issue.
Successful reading from the card notification session
Asked by Dr. Antonio Bray:

The app does not allow you to flag the successful reading of a single card. From the site this is possible.


Answers:
author: Alex W
body: Hi [@Dr. Antonio Bray](/t5/user/viewprofilepage/user-id/5118378) - welcome to the Community!

If you press on a notification in the app, it'll mark it as read.

comments: author: Dr. Antonio Bray
body: Thank you


author: Dr. Antonio Bray
body: In the site you can tick as read a card flagging the blue dot


author: Alex W
body: [@Dr. Antonio Bray](/t5/user/viewprofilepage/user-id/5118378) - yep, our mobile apps have different behaviour to our web and desktop app.