youngmon/atlassian-qna huggingface dataset:
I'm not receiving bitbucket invitations on my company email
Asked by mahesan_phonetycoon:

i am receiving normal forward mail and even got the deletion notification, but not the collaboration invitation. Is there anything i can do?


Answers:
author: Ku?be
body: Hi [@mahesan_phonetycoon](/t5/user/viewprofilepage/user-id/5539378)   

Welcome to the community! (:  

Assuming you do not already have a custom folder within your email account dedicated to filter notification emails. if you do please check there. Please check your spam or junk folder, as sometimes email invitations can end up there.

Ensure that emails from Bitbucket are whitelisted in your company's email system; you may need to contact your IT department to add Bitbucket's email domain to the safe senders list. Verify that no email filters are blocking or redirecting the invitations.

You can also ask the sender to resend the invitation, as reissuing it can sometimes resolve the issue. If these steps don't work, contact Bitbucket support for further assistance, as they can check if there are any issues on their end with sending the invitations.

Finally, if issue still persist, try using a different email address to see if the issue persists, which can help determine if the problem is specific to your company email.

comments: author: mahesan_phonetycoon
body: I ve checked all folders. its not there. and i ve created a new id called \<email_removed_for_privacy\> and facing the same issue. i receive the account activation otp mail but not the collaboration email. it is a forward only mail which i ve directed to my personal email id.

\<screenshot removed for privacy\>


author: Ku?be
body: In that case I would best advice you to contact your company's IT Admin first for help. Since they have control over you permission rights... If the issue still persist, then contact Atlassian Support.  

Here is an instance to when someone had the same issue: <https://community.atlassian.com/t5/Bitbucket-questions/I-m-not-receiving-bitbucket-invitations-on-my-company-email/qaq-p/2052417>  

- Possibly that might be what is happening  

Hope it helps! (:


author: Theodora Boudale
body: Hi [@mahesan_phonetycoon](/t5/user/viewprofilepage/user-id/5539378) and welcome to the community!

Does this issue occur with the email of your community account?

If so, I checked our email logs and all the emails we have sent to that email address have been successfully delivered to your mail server. Your email address is not in any of our suppression lists.

If our email is not in your Spam folder, and if you don't have any filters in your email account that would make our emails skip your Inbox, then I suggest the following:

* Ask the administrator who sent you the invitation to double-check if there are any typos in the email address they invited.
* If the admin invited your correct email address, ask the administrator of your mail server to investigate why our emails don't make it from your mail server to your Inbox.

Please feel free to reach out if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
No option to create a personal workspace
Asked by Gopi Tholeti:

I am not able to see the option to create a personal workspace which I used to have earlier.  

Steps followed:  
1) Click on Profile

2) All workspaces

No option to create any new workspaces.  

Are there any changes?  

Not sure what was the reason for missing out that option.


Answers:
author: Theodora Boudale
body: Hi Gopi,

There have been recent changes in workspace creation. Workspaces can now be created only in Atlassian administration (<https://admin.atlassian.com/>).

You can find the steps you need to follow in order to create a workspace on this documentation page:

* <https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/>

Please feel free to reach out if you have any questions!

Kind regards,  
Theodora


author: Nicolas Grossi
body: [@Gopi Tholeti](/t5/user/viewprofilepage/user-id/4753907) you might want to read the following link: <https://confluence.atlassian.com/bbkb/difference-between-shared-and-personal-workspaces-1141477191.html>

HTH

Nicolas

comments: author: Gopi Tholeti
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)   
I will refer to this doc now.


Tags: bitbucket-cloud

cloud
Unable to add reviewers to a Pull Request
Asked by Sagar Mainali:

We have reports from our devs that they are unable to add some users as reviewers on a PR. It seems to be a intermittent issue and affecting few users.

For example, Dev A tries to add DevB and DevC as a reviewer to a PR, he doesn't see their names on the drop down list and is not able to add them. He can add DevD to the PR .

<br />

However, dev D can list and add both DevB and DevC as reviwers to the same PR.  

I have asked the DevA to try using a different browser, incognito and the issue seems to persist.  

Is this a known issue ? Could someone point me to a possible solution for this ?  

Regards,  
Sagar


Answers:
author: Ku?be
body: Hi [@Sagar Mainali](/t5/user/viewprofilepage/user-id/4551566)   

++To resolve this issue please follow this steps:++   

- Confirm the user status for DevB and DevC are active users

- Ensure permission for DevA, and make sure DevA has the correct permissions to add reviewers.

- Clear browser cache and cookies

- Make sure the you have a stable network connection

- Check if Bitbucket is up to date with the latest patches

<br />

If the problem still persist, please contact Atlassian support.

comments: author: Sagar Mainali
body: Hi Joseph,  

- Both DevB and DevC are active users.

- Permission for DevA is same as DevD, and DevA can add other reviewers to the PR so he has correct perm to add reviewers

- Have done this

- No issue with network connection

- We use bitbucket cloud app not sure if there is anything that needs to be updated on client side.

Thanks for your suggestion, I have raised a case with atlassian support.


author: Ku?be
body: Yea, Atlassian support would be your best course of action. I wish I could have helped you more with this, best of luck (:  

cheers!


Tags: bitbucket-cloud

cloud
Default Start Review when making code comments?
Asked by Curtis Moody:

Is there a way to force that any code comments must be submitted as part of a review, even if it's just one comment?

I'm finding it's a hard habit to pick up to always start a review or when onboarding others to have them do as well. With each comment, your task is essentially to add a comment, which makes "add comment" a much more enticing option, despite the primary colouring of the "start review" button.

I see no reason, **with our use case**, that any comment should ever be outside of a review. It would be nice if there were (or if there already was?) a way to set a repository to always make code comments be part of a review.

As it stands, if we forget and start adding comments rapid fire, the email spammage is a bit annoying.


Answers:
author: Theodora Boudale
body: Hi Curtis and welcome to the community!

I'm afraid there is no way to force comments to be part of a review at the moment. I can create a feature request for our development team to consider, please feel free to let me know if you'd like me to do that.

In the meantime, if you use the keyboard shortcut **Ctrl+Enter** (or **Command+Enter** on a Mac) after you finish writing the comment, this will automatically start a review. Perhaps that could be useful if you can pick up the habit of using the shortcut.

Kind regards,  
Theodora


author: Ku?be
body: Hi [@Curtis Moody](/t5/user/viewprofilepage/user-id/2117103)   

[@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)have a point to you contacting the support team. Not clear to what your current plan is, but another way to get this done will be.   

**For instance:** Assuming you have a Bitbucket Server (Data Center) plan, you could create a **hook Script** that will be executed every time a comment is added to the repository. This script will check if the comment is part of a review and reject it if it is not.  

This approach ensures that code comments are properly reviewed and helps manage email notifications more effectively.


author: Nicolas Grossi
body: [@Curtis Moody](/t5/user/viewprofilepage/user-id/2117103) Welcome! I think that this feature is currently unavailable in your plan, you might contact support.atlassian.com

HTH

Nicolas


Tags: bitbucket-cloud

cloud
Installing Fisheye and Crucibe on Windows. What installation bundle should I use?
Asked by Vladimir Litvinenko:

Hello. I'm confused what installation bundle should I use to install Fisheye and then install Crucible on my Windows server.

I downloaded **atlassian-fisheye-4.6.0-x64.exe** from <https://www.atlassian.com/software/fisheye/download>

Then I downloaded file **atlassian-crucible-4.6.0-x64.exe** from <https://www.atlassian.com/software/crucible/download>

Each file has almost the same size :

atlassian-crucible-4.6.0-x64.exe is **249887** KB

atlassian-fisheye-4.6.0-x64.exe is **249889** KB

When I installed **atlassian-fisheye-4.6.0-x64.exe** I got **fecru-4.6.0** folder on my hard drive. And in Fisheye's administration control panel (System Info -\> Edit License) I can set license for both Fisheye and Crucibe. Dispite I didn't install atlassian-crucible-4.6.0-x64.exe yet.

I also have ability to create Crucible code reviews after installation.

But in "Services" list I see only Atlassian Fisheye serviece with executable path set to: **C:\\Atlassian\\fecru-4.6.0\\bin\\fecru64.exe "//RS//Atlassian Fisheye"**

When I try to install **atlassian-crucible-4.6.0-x64.exe** it tries to use the same directory **fecru-4.6.0** and warns me that directory is already exists and I should backup this directory.

<br />

So my question is, do I have to install atlassian-crucible-4.6.0-x64.exe after atlassian-fisheye-4.6.0-x64.exe installation?

Or do each file contains both Crucible and Fisheye and installing one of them brings both tools to my server? And is it enogth to have only one service C:\\Atlassian\\fecru-4.6.0\\bin\\fecru64.exe "//RS//Atlassian Fisheye" started on my server to use both Fisheye and Crucible?


Answers:
author: Themis
body: Hi Vladimir,

it seems you are already all set to use Fisheye **and** Crucible. Both tools use the same architecture, i.e. when you install one, the other is automatically installed with it. Now, to enable one or both, you just need to enter the appropriate licenses.

You don't need to install atlassian-crucible-4.6.0-x64.exe. If you can create reviews, Crucible is already enabled! (Fisheye without Crucible does not have the \*Reviews\* option)

More info in [What is the relationship between Fisheye and Crucible?](https://confluence.atlassian.com/fishkb/what-is-the-relationship-between-fisheye-and-crucible-can-i-just-use-crucible-432801242.html)

Hope this answers your question!

Themis

comments: author: Vladimir Litvinenko
body: Themis, thank you! Yes, we already using Fisheye and Crucible functionality after atlassian-fisheye-4.6.0-x64.exe installation. At home I installed trial atlassian-crucible-4.6.0-x64.exeand it has the same functionality.
Jira is detecting two instances of Crucible/Fisheye
Asked by Mark Erasmus:

When browsing a task in Jira that has commits associated with it Jira is detecting two instances of Crucible/Fisheye, which means it is doubling up on the number of commits. How do I remove the redundant instance?


Answers:
author: Mark Erasmus
body: There was a redundant application link setup in Jira. Removing this has resolved the issue.
Can't login in to Crucible
Asked by jayasankar pendyala:

I am unable to login into crucible. I had tried to do password reset it also not working when I tried this message is showing "Cannot update password for specified user"


Answers:
author: Felipe Kraemer
body: Hi [@jayasankar pendyala](/t5/user/viewprofilepage/user-id/1920485),

Can you please try the steps outlined at [How to reset the Administration Page password in Fisheye or Crucible](https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-298977083.html)? After updating *config.xml* and restarting Fisheye, please access your instance at its Site URL and appending */admin*to the end of the URL. For example:

* <http://fisheye.yourcompanyname.com/admin>
* http://\<hostname\>:8060/admin

Once you reach this page, use 'admin' as password (without the quotes).

This admin password is not tied to any Fisheye user. It works like a 'master' password that grants you anonymous access to the administration panel.

Once you reach the administration panel, please [update your user password](https://confluence.atlassian.com/fisheye/changing-a-user-s-password-298976868.html) if your user is managed internally by Fisheye.

If you retrieve users from an [external user directory](https://confluence.atlassian.com/fisheye/external-user-directories-812222853.html), please update the password in the external user directory and then re-sync it into Fisheye.

Please let us know how it goes!

Regards,

Felipe

comments: author: Ravishankara Shastry
body: Thanks, it works!


author: Manuel A Mangual
body: I am struggling to use my regular user account to login to crucible. We've spent 4 hours on this and no result. No one in my team is able to login to their Crucible account.
Hi, Does Crucible help in Peer Code Review of COBOL Code?
Asked by Diana Jenosh:

Hi,

Understand that Crucible is a tool for Collaborative Peer Code Reviews.

Can it be used for COBOL and other mainframe languages Code reviews?

Thanks,

Diana


Answers:
author: Felipe Kraemer
body: Hi [@Diana Jenosh](/t5/user/viewprofilepage/user-id/1911983),

As COBOL source code is written in textual files, you can surely review them using Crucible.

Please let us know if you need any further clarifications.

Regards,

Felipe Kraemer

comments: author: Diana Jenosh
body: Many Thanks [@Felipe Kraemer](/t5/user/viewprofilepage/user-id/781609) for your reply. I assumed so, but was thinking loud to check if any known issues are there.

But, doesn't it need to take the Syntax/ grammar at all? Atleast to highlight, keywords, constants, variables etc.?


author: Felipe Kraemer
body: Hi [@Diana Jenosh](/t5/user/viewprofilepage/user-id/1911983),

If by any chance the syntax is not highlighted automatically, please have a look at these documents:

* [Configure syntax highlighting for non standard file extensions](https://confluence.atlassian.com/fishkb/configure-syntax-highlighting-for-non-standard-file-extensions-300811223.html)
* [Defining your own syntax highlighting in Crucible or Fisheye](https://confluence.atlassian.com/fishkb/defining-your-own-syntax-highlighting-in-crucible-or-fisheye-225120620.html)

I hope this helps!

Cheers,

Felipe
How should I archive Crucible projects?
Asked by jeffwinget:

I have a large installation in which projects come and go on a regular basis. Some projects never make it to fruition, but have valid, important data I would like to retain. Has someone come up with a suitable project-level archive method for Crucible?


Answers:
author: Felipe Kraemer
body: Hi [@jeffwinget](/t5/user/viewprofilepage/user-id/970501),

Nowadays it is only possible to archive reviews, one by one, by either closing or abandoning each review, but the projects themselves cannot be archived.

I've just suggested this to our development team in the following public facing issue:

* [CRUC-8308 - Allow archiving whole projects](https://jira.atlassian.com/browse/CRUC-8308)

We would strongly encourage you to both vote and comment on this issue to offer your feedback and increase its visibility with our development team.

Please see the [Implementation of New Features Policy](https://confluence.atlassian.com/display/Support/Implementation+of+New+Features+Policy) document for more information on how Atlassian chooses which suggestions to implement.

If there's anything else we can be of assistance with, or if you have any other questions, please let us know.

Have a great day!

Cheers,

Felipe


Tags: archive
Is it possible to upgrade crucible 2.10.x to 4.6?
Asked by Ash:

We have crucible 2.10 installed in Unix, and I am trying to upgrade, so looking for a upgrade path from 2.10 to the latest which seems to be 4.6.


Answers:
author: Yogesh Mude
body: HI [@Ash](/t5/user/viewprofilepage/user-id/1882045)

Welcome, to the Community!

There will be a lot more releases came in to picture after the crucible 2.10.x and the latest crucible v4.6 and within this each release there will be a lot more new features and functionality were added and supported platforms also.

Atlassian recommends us to go through each and every application/crucible release notes and upgrade notes. If you found in a specific release there will be a lot more features and supported platform added or we can say major release then first you should upgrade your current version to that release.

P\[lease follow the release and upgrade note for the crucible.

<https://confluence.atlassian.com/crucible/crucible-releases-298977378.html>

<https://confluence.atlassian.com/crucible/crucible-upgrade-guide-298977392.html>

comments: author: Ash
body: Thanks you [@Yogesh Mude](/t5/user/viewprofilepage/user-id/1169678), I am going through the upgrade notes now, so to say it's possible to upgrade 2.10 directly to 4.6 ? Or should go to 3.x then to 4.6?
SVN repository scanning stuck in Fisheye
Asked by Manu Mishra:

Hi,  
I recently added way to many SVN repos (\>5555) to our Fisheye (V4.4) instance. I am using powerful system with (62G RAM; 8core; 40GXms \& 40Xmx) where the instance is installed. However the scanning is still stuck, it's been more than 7 days the scanning is 0%. We are using https:// protocol, though I am aware that if we use SVN:// or File:// protocol the performance may increase, but at this moment we only want to use https:// protocol. Initial indexing threads is set to '4' and FishEye and Incremental indexing threads is set to '5'. Block size is set to '800' just to reduce the time it takes to scan the repository. As a workaround i stopped all '5555' repos and ONLY started one to check if it expedite the scanning process, but no LUCK. Still stuck at 0% and i really have no idea what next. Also i dont find any log entries about this. ![oser501222 scanning stuck.JPG](/t5/image/serverpage/image-id/30088i132896E8C1E4A955/image-size/large?v=v2&px=999 "oser501222 scanning stuck.JPG")  


Answers:
author: Ana Retamal
body: Hi Manu,

We've seen that there's been already several support tickets open in relation to this issue, so my advice would be to follow up on those so that way we'll be able to keep the history of your instance and have access to the steps that have been previously taken to continue further with this troubleshooting.

Having said this, please note that we warned you against this migration and the problems faced now are or might be a consequence of the repositories having been consolidated into a single instance.

For further assistance, please open a new ticket and reference the previous cases so our team has full context of the situation and can assist you more effectively.

If you need anything else, please let us know!

Best regards,

Ana


Tags: svn
Error when i try linking apps
Asked by Dmytro:

Please, help me with linking applications. When I press Continue, I got an error.

![??????????11.png](/t5/image/serverpage/image-id/29920i70D650431C621754/image-size/large?v=v2&px=999 "??????????11.png")


Answers:
author: Dmytro
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/29953iAB7FD88DBC438425/image-size/large?v=v2&px=999 "image.png")
Global Tab Width change in Crucible
Asked by Joe Bednarz:

Team,

I'm wondering, if there is a way to change the default tab width for all projects? For our development team, the Default of 8 causes alignment issues and for the OCD guys out there, it drives them crazy.

I've seen where individually, they can change their own settings here: <https://confluence.atlassian.com/fisheye/changing-your-user-profile-298976815.html>

but we want to change it globally.

Thanks for all you guys do! Truly a great community.

-Joe


Answers:
author: Joe Bednarz
body: Forgot to add, I know I can see and (probably?) update the underlying database table:

SELECT cru_user_id, cru_tabwidth FROM cru_user_profile;

to be something like:

UPDATE cru_user_profile SET cru_tabwidth = 4;

but was thinking there has to be a better way... is there an XML or config file setting somewhere?

-Joe
How do I add a favorite (Mention Me) to my dashboard?
Asked by Jessica Mahoney:

I would like a gadget on my personalized dashboard in Jira to pull in all my mention me's. Essentially I want to either be able to pull in this as a favorite or as search.


Answers:
author: Payne
body: How about the following JQL, saved as a filter and put on your dashboard via the Filter gadget?

```
text ~ currentUser() order by updatedDate?desc
```


Tags: dashboard

jira
I have created some additional admin users but when they login they don't have access
Asked by Liz Kaplan:

I have created extra admin users but when they login they are normal users?

They do have access to all groups etc but not the site admin?


Answers:
author: Alexey Matveev
body: Hello,

Kindly make sure that these users are included in any group in the Application Access menu. Go to Jira Settings-\> Applications -\> Aplication access

comments: author: Liz Kaplan
body: thank you!


Tags: fisheye-crucible-administration

user-management
Gitlab: HTTP Basic: Access Denied
Asked by Ken:

In Sourcetree, I have logged in with my Gitlab personal access token with ALL permissions, but it won't let me clone. I'm getting this error when trying to clone my repos

![Image 2022 12 20 11 52 34.png](https://community.atlassian.com/t5/image/serverpage/image-id/231351i979A5381A846A5B6/image-size/large?v=v2&px=999 "Image 2022 12 20 11 52 34.png")Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote <https://gitlab.com/xxxx/xx.git>  
Output:  
Error: remote: HTTP Basic: Access denied. The provided password or token is incorrect or your account has 2FA enabled and you must use a personal access token instead of a password. See <https://gitlab.com/help/topics/git/troubleshooting_git#error-on-git-fetch-http-basic-access-denied>  
fatal: Authentication failed for '<https://gitlab.com/xxx/xx.git/>'

I have two factor enabled and I already read <https://docs.gitlab.com/ee/user/profile/account/two_factor_authentication.html#troubleshooting>. What i'm missing?


Answers:
author: Ken
body: I have tried Github Desktop software and it works like a charm with my Gitlab personal access token, so it seems SourceTree is broken

comments: author: Henrik
body: Hey Ken,   

I have exactly the same problem, could you find any solution?


author: Henrik
body: I have deleted all Sourcetree related files under "C:\\Users\\username\\AppData\\Local\\Atlassian" before reinstallation. This worked for me. I don't know exactly why that helped, but I assume there was a temporary file there with a wrong password.


Tags: atl-gruland

gitlab
Sourcetree update to 3.4.11 on Win 11 error
Asked by Martin Dietl:

Following error occured during Sourcetree update to 3.4.11 on Win 11:

Method not found: 'Void SharpCompress.Readers.IReaderExtensions.WriteEntryToFile(SharpCompress.Readers.IReader, System.String, SharpCompress.Readers.ExtractionOptions)'.

How to resolve?

The consequence is the empty app-3.4.11 folder is created and app cannot be started when this folder exists.


Answers:
author: Vishal
body: Download and install from here <https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.4.11.exe>

I got this solution from this ticket <https://jira.atlassian.com/browse/SRCTREEWIN-13967>


author: Matthew J_ Becker
body: This problem also occurred for me in the 3.4.10 update. I hoped this version would have fixed that, since it makes it uninstallable.