youngmon/atlassian-qna huggingface dataset:
Overlaying a calendar of events with the timeline view
Asked by Mark Robinson:

Hiya,

We're finding JPD is getting us great cut through with stakeholders across the business in terms of being able to highlight options against different criteria/goals. The timeline view in particular helps put activity in context and to demonstrate some of the sequencing of ideas that is possible depending on our objectives.

One item which would make this more beneficial (and avoid the dreaded replication of the timeline view into powerpoint) would be the ability to have an overlay of calendar events outside of the product itself (such as our broader marketing calendar and other key events). Is this possible?  

A further thought would be whether we could maintain this event calendar view at a master level (i.e. at the organisational level we could have a calendar view which could be "turned on" to overlay on any timeline, be this in JPD or Jira Advanced Roadmaps or other).

Cheers,

Mark


Answers:
author: Rohan Swami
body: Hi [@Mark Robinson](/t5/user/viewprofilepage/user-id/5181201)

We don't natively support adding events to the timeline in Jira Product Discovery. However, one workaround is you could create an idea for each key event and include it in the filter for the timeline view. It ain't pretty, but it might get the job done if the information is critical to show!

comments: author: Mark Robinson
body: That is what we have done but you're right, it's not pretty and then doesn't stretch across multiple discovery projects or indeed into Jira.  

We felt it was a missed opportunity to have a universal event view that could sit across both discovery and jira projects, so as to aid everyone understanding the environment they are working in more broadly - one to add to your discovery board perhaps!
Is there a way to set a default template for all ideas?
Asked by Matt_Stratford:

Is there a way to set a default template for all ideas? At the moment a user has to know that there is a template (and click templates) and then select from the menu of available options.

As an administrator, I'd like to pre-populate a template for all new ideas, so that everyone at least considers the question "What problem or opportunity are you trying to address?" :)


Answers:
author: Cris
body: I do this from Project Settings \> Features \> Create Ideas, that page gives templates there that you can choose from or customize your own. Then when Contributors hit the Create button, they'll get that default template.

comments: author: Rohan Swami
body: yep, this should work!


author: Audrey Jen
body: I also use this method! However, it is unfortunate that if a Contributor tries to create an Idea directly from Jira Software, the template will not appear.   

Really hoping JPD fixes this ASAP.

\[[Context\]](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Why-is-the-Create-sc[?]medium=email&utm_campaign=kudos_question&utm_content=post)
When I'm viewing a specific idea I don't see the delivery/insights tabs
Asked by matan.grady:

Hi,

When I opened a specific idea I didn't see the tabs.

I'm missing the delivery/insights etc.

It exists on the view pages.

![Screenshot 2023-09-12 at 9.37.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/280053i7098FA547575EA03/image-size/large?v=v2&px=999 "Screenshot 2023-09-12 at 9.37.26.png")![Screenshot 2023-09-12 at 9.37.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/280052i5FC2B91CE6F2EB99/image-size/large?v=v2&px=999 "Screenshot 2023-09-12 at 9.37.40.png")


Answers:
author: Nijas Rawther
body: Can see insights and deliveries in both the screenshots you shared.  
Am I missing something ?


author: Noboru
body: They have a different visual style are on the left side, between the description field and the comments area.


author: Julie Daniel
body: Hey Matan

Do you mean you can't see them when you're creating a new idea (using the Create button or the quick-create option within list view)?
When capturing ideas from the extension I need to define more fields
Asked by matan.grady:

Hi,

My team is using JPD with one project for all the product teams. The main reason is the ability to show one roadmap from all the teams (which I understand JPD is yet to support).

Assuming there is no option to create a unified view from multiple projects (as well as copying projects custom fields, when capturing idea, my flow is-

1. I select the signal, and create a new idea from the extension.

2. I go to the created idea, and update several fields, mainly the team.

Are there any ideas to improve the flow?

Some options I thought about include a dedicated view for ideas I created which after some time I will bulk update with team, or an automation that sets the team when I create a new idea.

Both assume I'm the only one creating ideas for the team which is not scalable.


Answers:
author: Rohan Swami
body: Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786) , how frequently are you creating ideas?

We've found personally and also with customers that we get the most value out of JPD when the ideas added are large initiative-level ideas. Over time these are slowly curated - Insights are added, data is added to custom fields. Thus there isn't a need for automation, updates are infrequent and slow curation forces thinking and prioritisation.
How to solve - Field with the same name already exists for this project?
Asked by Mart Postma:

Currently I'm trying to setup my new JPD environment. When trying to create a new field for my list view, I get the following error message:

![Snippet.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/279904i489A7E2BE737100E/image-size/large?v=v2&px=999 "Snippet.jpeg")

As the JPD project is a new project and has no other custom fields yet, I can't find the underlying issue of this error message.   

How can I solve this?


Answers:
author: Rohan Swami
body: Hi [@Mart Postma](/t5/user/viewprofilepage/user-id/5313648) "Priority" is a special system field all throughout Jira products and the name can't be used as a custom field in any Jira project, including Jira Product Discovery. You can use similar words such as Importance or prefixes/suffixes like Priority Rank.

comments: author: Mart Postma
body: Okay clear, thank you - will use the work around then. The ambiguity of the error message is however a bit confusing to me, because it refers to "this" project = this JPD project, hence leading to the confusion here. Thank you!


author: Ted
body: Hi [@Rohan Swami](/t5/user/viewprofilepage/user-id/2842658) - I have some similar feedback - the Priority field is simply missing from the fields available within JPD. I would expect it to be available as a system field similar to other fields within JPD.

Do you know why Priority is not available?

So when the user sees Priority missing from the dropdown, they try to create it and then the user gets the error message as stated above which states that Priority is already a field in "this project".

This is confusing as it turns out the priority field is actually not available in ANY project in JPD.

So changing the error message to something like "Priority is not an available field in JPD" or something would make more sense (or enable priority as a field in JPD to avoid confusion)

I will follow your advice though and create a field called "Priority Rank". This just seems like unnecessary work as I would expect Priority to be available "out of the box" for JPD without having to create this workaround :)
Trying to add Due Date to JPD
Asked by Margaret Gauthier:

I am trying to add a Due Date date field to my JPD project and when I add the field it notifies me:

```
A field with the same name already exists for this project. 
```

When I search for the field I have 0 results. I need to be able to add a Due Date field so we can see if we can use either Advanced Roadmaps or Planyway so our executives can see a high level roadmap.


Answers:
author: matan.grady
body: Due Date is a reserved field name in Jira. You can use the Project Target which is exactly what you are looking for.

You can also create a custom field with a slighly different name like "Project Due Date"


author: Dana Weinbaum
body: I want to add to this question - I'm trying to add a custom field of type Date to JPD (which is not a problem) but when I'm trying to query it won't regard this field as a date (won't allow me to use \<, \> etc options) but rather regard it as a string (giving only options like \~ and such).

I'm trying to add a field of Due Date and then have a chart that shows items that are close to the due date, or have passed it.

Thanks

[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) perhaps you can help?

comments: author: Dana Weinbaum
body: Adding [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) , perhaps you can help with the JPD date field question?

Thanks


author: Julie Daniel
body: Hi Margaret

It sounds as though you're trying to add a new custom field called Due Date?

If so, Jira has a system field for Due Date. You could create a field with a different name or use something like the target dates for your project as it doesn't look as though we have the ability to add some of the system fields into the JPD ticket views yet (happy to be corrected on that).
Alert acknowledged itself
Asked by Wojtek Szczerbinski:

Hi,  
We have an integration with Grafana that opens an alert. We noticed that this alert acknowledged itself. We want to find out who acknowledged it.   
How is it possible? Where can I start to investigate it more?  

Thanks![2023-06-23_17h10_40.png](/t5/image/serverpage/image-id/264775i16A59EF90378C3F7/image-size/large?v=v2&px=999 "2023-06-23_17h10_40.png")  


Answers:
author: John M
body: Hi [@Wojtek Szczerbinski](/t5/user/viewprofilepage/user-id/5186948) ,

That alert was acknowledged by the Jira Service Management integration called "Business Integrations NEW"

When a user in JSM takes a certain action like changing the status of the JSM issue which created that Opsgenie alert, it will move the alert to an 'acknowledged' status to be in sync with the ticket that created it.

You can change these conditions by opening the "Business Integrations NEW" integration and clicking the "show default incoming rules" button:

![2023-06-26_15-01-56.png](https://community.atlassian.com/t5/image/serverpage/image-id/265165i28D0C2C9CEF00C95/image-size/large?v=v2&px=999 "2023-06-26_15-01-56.png")

Then, you can update the filters for each action to match your requirements. This is what the default rules look like for the 'acknowledge' action:![2023-06-26_15-01-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/265166i9ADA8299ABEB9518/image-size/large?v=v2&px=999 "2023-06-26_15-01-23.png")

comments: author: Wojtek Szczerbinski
body: Hi [@John M](/t5/user/viewprofilepage/user-id/4625213)   

Thanks for the explanation, now everything is clear.   

<br />
Heartbeat or other option?
Asked by Russell Johnson:

We have devices that send all alerts to the same email address. In this case, I'm working on alerts from Synology, but there are others, like Ubiquiti and many network devices.  

I want to set up a heartbeat function for backups. But all alerts go to a single email address.

So is it possible to set up a policy or other feature that will trigger the heartbeat when "backup succeeded" occurs?

I can send an email and have it ignore success and trigger for failure, but I want it to trigger also if it receives no emails at all concerning backup.

Bonus points if I can have it triggered upon the second failure in a row. Sometimes the backup will take longer than a day, so it tries to start one when one is already running.


Answers:
author: Andrew Laden
body: I've looked into this and haven't found a great answer.

Heartbeats in opsgenie are really just to confirm that whatever is sending events to opsgenie is sending them periodically. Ie, you configure your system to send some sort of message every 30 minutes, and tell opsgenie that if it doesn't receive a message every 30 minutes to send an alert. That 30 minute timer resets with every heartbeat message that get sent.

Unfortunately, you cant use the same email for both heartbeats and for regular alert processing. So you could test that your backup system is working in general by making sure that it send at least 1 message every 25 hours, but you cant use a specific messages to count as the heartbeat. Any message sent resets the timer.

So it really doesn't work for your use case.

Opsgenie is really more of an event processing system as opposed to an event generation system. It has to receive an event to act on. It cant take any action on its own.

So for example, I wanted an alert to get sent if a certain job didn't finish by 4:00 each day. I had to have another system in place to check for that, and send a message to opsgenie if it didnt see the event complete. How to do this really depends on what you are monitoring. For example if your system can generate a file when it completes, you can run a scheduled job (cron or similar) to check if that file exists, and if it doesn't send a mail to opsgenie.

Sorry I don't have a better option for you.

comments: author: Russell Johnson
body: Thanks for the reply, Andrew.

I'm letting my brain chew on it in the background. Sometimes it does things without me. :o

-Russ


Tags: cloud
Can you notify of an alerts only if it fires x amount of times in y minutes?
Asked by Luke Thomas:

Hi :)

Can you set up an alert notification policy so that as an example we would only be notified if a specific alert fired 5 times in 30 minutes?

Thanks,

Luke


Answers:
author: Arumugam M
body: Hey [@Luke Thomas](/t5/user/viewprofilepage/user-id/2155392) ,

Thank you for the question. This is Arumugam from Atlassian Support, happy to help!

Yes, you can configure a notification policy to send notifications if a specific alert is fired x amount of times in y amount of times.

Here is a sample configuration:

![2023-06-23_17-06-11.png](https://community.atlassian.com/t5/image/serverpage/image-id/264744i01CCB1A103E01DBB/image-size/large?v=v2&px=999 "2023-06-23_17-06-11.png")

You may read more about Notification policies [here](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/).

Best,
OpsGenie - Python - Api - Timezone
Asked by Raphael Benedeti:

Hello! I'm working on a code that uses the `opsgenie_sdk` library to interact with Opsgenie. However, I'm having difficulties setting the correct time zone for the Brazil location (America/Sao_Paulo). Currently, the data is being returned in UTC format only. I would like to know how I can adjust the code below to use the Brazil time zone:

```
import opsgenie_sdk

opsgenie_api_key = '__opsgenie_api_key__'
conf = opsgenie_sdk.configuration.Configuration()
conf.api_key['Authorization'] = opsgenie_api_key
api_client = opsgenie_sdk.api_client.ApiClient(configuration=conf)
alert_api = opsgenie_sdk.AlertApi(api_client=api_client)

start_at = 0
max_results = 100

while True:
list_alerts = alert_api.list_alerts(
query='createdAt = "27-09-2022"',
offset=start_at,
limit=max_results
)
print(list_alerts)
```

I would appreciate any help you can provide! Currently, the data is only being returned in UTC, and I would like to adjust it to use the Brazil time zone.


Answers:
author: Allen Barnard
body: Hi [@Raphael Benedeti](/t5/user/viewprofilepage/user-id/5100765)

Unfortunately none of our API's currently have that functionality, I have raised a feature request you can track it here [here](https://jira.atlassian.com/browse/OPSGENIE-1533).
How to delay an created alert's notification using the API?
Asked by Reetesh Sudhakar:

Hi, I'm wondering how I can delay the alert notification from a created alert via the API. If I create an alert using the API, is there a parameter I can pass in to only allow it to notify the responder/s by a certain time, or do I have to use the snooze alert functionality? If so, if I create an alert and then snooze it via the API, will the responder/s still get notified before the snooze alert function goes through?


Answers:
author: Egor
body: Hey [@Reetesh Sudhakar](/t5/user/viewprofilepage/user-id/5249920)  
Thanks for reaching out to Atlassian Community!   

I'm afraid that there's no way to delay notifications for a specific alert using API. What you can do instead is to use our Notifications policy and delay or snooze specific alerts. Please see - <https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/>   
This has to be done manually under the team's policies or using our API here - <https://docs.opsgenie.com/docs/alert-and-notification-policy-api#create-policy>  

I hope this helps.   

Best Regards,  
Egor

comments: author: Reetesh Sudhakar
body: Hi, wanted to follow up on this. Is there a way to delay or snooze alerts that meet certain conditions if they are not team specific (a global policy)? The alerts that I'm creating with the API go out through multiple teams, so I wanted to see if there was a way to achieve this. Thanks!


author: Reetesh Sudhakar
body: Quick follow-up to that - I tried creating an alert, snoozing it, and then assigning myself as a responder using the API. Snoozing the alert should have muted the notifications, but I still kept getting them even after the alert was snoozed. Is there something that I should change in the workflow to ensure that snoozing the alert works?


Tags: cloud
Integrating OpsGenie with WhatsUpGold - Resolved
Asked by Alexander Gorham:

Hello!

Has anyone been able to successfully integrate WUG with OpsGenie to create alerts? I've created the integration in OpsGenie, created the Action and Alert and policy in WUG, however no alerts are flowing. Any advice would be greatly appreciated!


Answers:
author: Howard Nedd
body: Have you checked the conditions? Do you have a printscreen of your configuration on Opsgenie side?

Regards,

Howard

comments: author: Alexander Gorham
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4585617) Thanks for your response - Are you referring to a screenshot the integration itself?


author: Howard Nedd
body: Yes


author: Alexander Gorham
body: ![MicrosoftTeams-image.png](https://community.atlassian.com/t5/image/serverpage/image-id/265103i46D3CF8C45BE24E7/image-size/large?v=v2&px=999 "MicrosoftTeams-image.png")

I've blocked out the api key for security purposes, but the integration itself is very basic. One team is assigned, and the action and alert and action policy are created in WUG.


author: Howard Nedd
body: This is just your integration setup but have you set specific conditions below? That is what I ment.

Regards

Howard


author: Alexander Gorham
body: Hey [@Howard Nedd](/t5/user/viewprofilepage/user-id/4585617) - I've actually got this figured out! It was a configuration issue on the WUG side. Thanks for your help though.


author: Howard Nedd
body: Perfect!
OpsGenie API (Create alert) Authentication problem
Asked by premsaisala:

sh-3.2# curl --location --request POST '<https://api.opsgenie.com/v2/alerts>' \\--header 'Authorization: GenieKey 749797a2-8748-484b-8fc5-f48f006bc3f0' \\--header 'Content-Type: application/json' \\--data-raw ''\\''{"message": "Test alert", "description": "This is just a test" }'\\'''

{"code":40301,"message":"To perform this action, use an API key from an API integration.","took":0.001,"requestId":"66f7bfee-7f3c-4c65-8bb2-0e95c0c16bd0"}


Answers:
author: Wei Wung
body: Hi [@premsaisala](/t5/user/viewprofilepage/user-id/5245990)

Thank you for reaching out! The error message suggests that you may be using an apiKey from Settings \> API key management. The apiKey from [API key management](https://support.atlassian.com/opsgenie/docs/api-key-management/) cannot be used to create an alert.

If there isn't an [API integration](https://docs.opsgenie.com/docs/alert-api) already created, you would need to add one and use its apiKey to create the alert. If on an Essentials plan, you would create the API integration via Teams \> click on a Team \> then go to the Integration tab to Add the API integration.

Hope that helps.

Best Regards,

Wei

P/S: suggest removing your apiKey from your curl statement and also from API key management as well since it is "exposed". ;-)
who is on-call with contact info
Asked by Yuly Buenahora:

Hi team! I hope anyone can help me... I need to share with the team the contact information (cel phone and full name) of the escalation team (to see who is on-call and how to contact them).

I know there is an integration we can run on Microsoft Teams to see Who-is-oncall but I need to add the contact info in the same view, without click on the name... Is there a way?


Answers:
author: Muhammad Zeeshan
body: Hey [@Yuly Buenahora](/t5/user/viewprofilepage/user-id/4843698) ,

This information is available via the Opsgenie web app and mobile app for the users part of your Opsgenie account.

You may navigate to 'Who is on-call' tab and click on the on-call user's name to see their contact information for both the webApp and the mobile App.

Hope this helps answer your query.

Best regards,

comments: author: Yuly Buenahora
body: Hi [@Muhammad Zeeshan](/t5/user/viewprofilepage/user-id/2797972) is there a way to add the contact info in the first list? without click on their names?


author: Howard Nedd
body: Hi [@Yuly Buenahora](/t5/user/viewprofilepage/user-id/4843698) ,

No this is currently not possible.

Regards

Howard


author: Yuly Buenahora
body: Thks Howard
Configure UP to close
Asked by Russell Johnson:

I'm using an email integration to receive notifications (ups and downs) from Domotz.

They're all coming in, but I don't see this screen, so I can tell OpsGenie to close the alert on an up notification.

![Screenshot 2023-06-16 at 10.21.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/263659i9236BD567CA8E4A5/image-size/large?v=v2&px=999 "Screenshot 2023-06-16 at 10.21.50.png")

Do I need more than an Essentials account to do this?

-Russ


Answers:
author: John M
body: Hi [@Russell Johnson](/t5/user/viewprofilepage/user-id/5242728) ,

That is correct, your screenshot is from the integration's advanced settings, which are only available on the Standard and Enterprise plans.


Tags: cloud