youngmon/atlassian-qna huggingface dataset:
Crowd 2.7.2 with LDAPS
Asked by Andrew Morin:

We recently had to switch to LDAPS from LDAP. Using LDAP we would see less than 10 connections to the LDAP server. We applied the settings from KB article...

<https://confluence.atlassian.com/display/CROWDKB/Performance+problem+when+using+LDAPS>

We are still seeing connections shoot up to over 5000 connections to the ldap server and users can no longer login to the applications.

On the Connector tab we have tried the following combinations.

1. ldap:// URL with SSL box ticked.
2. ldaps:// URL with SSL box ticked
3. ldaps:// without SSL box ticked

None seem to help. As soon as we switch back to ldap everything works fine...

Any idea's?

Thanks

Andrew

[](https://community.atlassian.com/t5/Crowd-questions/Crowd-2-7-2-with-LDAPS/qaq-p/311118?attachment-id=4728){#link_1159c8406356da}  
[](/tnckb94959/attachments/tnckb94959/crowd-questions/1365/1/image2015-12-11%2012%3A20%3A31.png){#display_1159c8406356da_0}


Answers:
author: Mallmann
body: Hi Andrew,

The reported problem might be related to this bug that got fixed on Crowd 2.8.2: <https://jira.atlassian.com/browse/CWD-4070>

I'd recommend you to set up a staging environment in which you could upgrade Crowd to 2.8.2 and verify whether the problem is replicable there.

I hope it helps! :smile:

Eduardo

comments: author: Andrew Morin
body: We upgraded to 2.8.3 last night and it is working great now.


author: Bruno Vincent
body: Hi Andrew,

Did you check the LDAP connection pool settings?

<https://confluence.atlassian.com/display/CROWD/Configuring+the+LDAP+Connection+Pool>

You might also want to set your own values in *setenv.sh:*

```
-Dcom.sun.jndi.ldap.connect.pool.protocol='plain ssl'-Dcom.sun.jndi.ldap.connect.pool.authentication='none simple DIGEST-MD5'-Dcom.sun.jndi.ldap.connect.pool.maxsize = &lt;your_value&gt;-Dcom.sun.jndi.ldap.connect.pool.prefsize = &lt;your_value&gt;-Dcom.sun.jndi.ldap.connect.timeout = &lt;your_value&gt;
```


Tags: crowd-administration
crowdidserver external database
Asked by shailesh ligade:

I noticed that my crowdidserver is using built-in database. Is it possible to use external database say oracle?

How can I migrate existing data to new external database?

Thanks

S


Answers:
author: Giuliano C.
body: Check this out, Shailesh: <https://confluence.atlassian.com/display/CROWD/Migrating+Crowd+Between+Servers> :smile:

Cheers,

Giu


Tags: database-connection
Single Sign On (SSO) does not work
Asked by Young__Hahn:

I am currently working on installing the servers using Load Balancer..

but it looks like SSO is not working if I am using the Load Balancer..

I have crowd application for all user authentications

and Confluence (other applications too) use to work with SSO (without LB)

However, after connecting to the LB (with 2 exact Confluence with same data and pointing at same DB) SSO is not working anymore..

When I move the LB and make my URL pointing at the server directly.. it does work fine..

is there a way that I can configure SSO even when I am using LB?

For more information..

I am doing this in AWS using Elastic LB..

two confluence servers are exactly same (from the snapshot)

only different is URL is pointing at ELB endpoint instead of a server directly..


Answers:
author: Nic Brough -Adaptavist-
body: \>However, after connecting to the LB (with 2 exact Confluence with same data and pointing at same DB) SSO is not working anymore..

Are you running both at the same time? If you are, then stop. You can't do that. (The load balancing is irrelevant, you can not run two Confluence's against one database)


author: Jonathan Wilson
body: Young Hahn,

I know this is a bit old but I thought I would share my discovery with ELB with AWS. The problem you could be running into as well is the internal IPs of ELB are dynamic. What this means is, even if you add those IPs for the eth interfaces to the trusted proxy servers, you could still run into a problem when the ips change on the elb.

I discovered this through an interesting issue. I have requested from AWS to provide some sort of IP pool so I can white list those ips in the trusted proxies to provide some consistency in trust.

Hope you figured out your issue on your side.


Tags: configuration

confluence

confluence-administration

crowd-administration

load-balancer

sso
How to install Plugins in Atlassian Crowd 2.8.3
Asked by Nikolaus Madalinski:

Hi,

how to install plugins in Atlassian crowd? Want to install "[Ultimate Plugin Manager for Crowd](https://marketplace.atlassian.com/plugins/com.zenofx.crowd.upm/overview)"

Is it possible to install this add-on manually? In which directory i have to put this jar?

Thanks


Answers:
author: Bruno Vincent
body: Put *upm-1.2.jar* in *crowd.home/plugins* directory and then restart Crowd.

(You configured *crowd.home* in *crowd-webapp/WEB-INF/classes/crowd-init.properties* when installing Crowd)

Once you restart Crowd, you will see the UPM plugin in the admin menu:

upm.png  
[](https://community.atlassian.com/t5/Crowd-questions/How-to-install-Plugins-in-Atlassian-Crowd-2-8-3/qaq-p/372887?attachment-id=1485){#link_1159c884c055d2}  
[](/tnckb94959/attachments/tnckb94959/crowd-questions/1655/1/upm.png){#display_1159c884c055d2_0}

comments: author: Steffen Becker
body: Hi Bruno,

I know it's a very old question, but maybe you can help:

I tried to install plugin to our Crowd instance ( [https://marketplace.atlassian.com/apps/1218630/delegated-directory-pruning-for-crowd?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1218630/delegated-directory-pruning-for-crowd?hosting=server&tab=overview) ).

I do not have a crowd-home/plugins directory, there is only a crowd-home/bundled-plugins directory.

I already tried both: creating a plugins directory by myself and put the jar into it - and also putting the jar into bundled-plugins. Both did not work.

I use Crowd v3.5.0.

I know in Crowd v3.7.0 I can use the UPM, but for some reasons, we currently cannot update Crowd.


author: Bruno Vincent
body: Hi [@Steffen Becker](/t5/user/viewprofilepage/user-id/1246088)

Since Crowd v3.0, the plugins folder is *\<crowd.home\>/++**shared**++/plugins*

Where *\<crowd.home\>* is the path configured in *crowd-webapp/WEB-INF/classes/crowd-init.properties*


author: Steffen Becker
body: Hi [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)

Thank you! it worked!


author: Meng Hao
body: Hi [@Nikolaus Madalinski](/t5/user/viewprofilepage/user-id/558515) you cannot install plugins in Crowd as you can in Jira or Confluence.

The plugin you want to install adds this functionality, but is a too simple and not intuitive in my opinion. This is why we developped our own plugin, bringing the same feeling as Jira's UPM to Crowd.

You can try it, just download the trial version here : <https://marketplace.atlassian.com/1219389>

Instructions for installing it : <https://maxinima.atlassian.net/wiki/spaces/MAA/pages/22577168/Install+MX+Plugin+Manager>

In case you need any information, you can contact us here : contact@maxinima.com


author: Thomas Berger
body: Is it supposed to recognise and work with a 'custom directory connector' add-on? It doesn't...

comments: author: Bruno Vincent
body: A custom directory connector is not a standard add-on. Jar files for custom directory connectors have to be placed in crowd-webapp/WEB-INF/lib as detailed [here](https://developer.atlassian.com/display/CROWDDEV/Creating+a+Custom+Directory+Connector)


Tags: app
how to do if I forgot crowd license key
Asked by Xiaoping Yan:

how to do if I forgot crowd license key


Answers:
author: Guilherme V.
body: The **crowd.cfg** filealso stores the license key. You can open it and backup just the license in another text file.


author: Nic Brough -Adaptavist-
body: Log into your my.Atlassian account and look it up again.
Remote Crowd and Multiple Applications
Asked by Brian Clampet:

I have two Atlassian instances each with two JIRA and two Confluences Applications.

I would like to connect each Atlassian's Crowd instance to each other as remote Crowds. Once I do this can I then assign access to specific JIRA or Confluence instances on the other Atlassian instance?

For example, Atlassian 1 has two Jiras (A \& B). Atlassian 2 has two Jiras (C \& D). If I successfully connect the Crowds via remote can I give access to Atlassian 1 Users to only JIRA A, B, D and Atlassian 2 Users to only A, C, D?

Same question goes with other multiple applications connected to Crowd (i.e. Confluence, Stash, etc)

What would happen if one of these Atlassian instances was Atlassian Cloud?

Thanks :smile:


Answers:
author: Phill Fox
body: I would suggest that you nominate one of your Crowd instances as your master and manage all users/groups in that one instance rather than try a Master-Master pair. The second (and subsequent) Crowd servers are then just local copies and you can also use the same approach for an individual application without the requirement to have a local Crowd.

Once you have everything connected to the Master Crowd application you can determine which groups are global groups and which are specific to a location/application and adjust your individual application permissions accordingly.

I hope this helps.

Phill

comments: author: Brian Clampet
body: Great, so it's possible to do so. Is there any documentation on the Master configuration?What about if one of the instances was Atlassian Cloud?


author: Phill Fox
body: Unfortunately Atlassian Cloud only allows internal management of users. It cannot be shared with other applications. One of the drawbacks I am afraid.Here are the links for managing external user directories in Bamboo - <https://confluence.atlassian.com/bamboo/integrating-bamboo-with-crowd-289277217.html>Bitbucket - <https://confluence.atlassian.com/bitbucketserver/external-user-directories-776640394.html>Confluence - <https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html>HipChat - <https://confluence.atlassian.com/hc/configuring-user-directories-686856978.html>JIRA - <https://confluence.atlassian.com/jira/configuring-user-directories-229838525.html>Confluence


Tags: crowd-administration
Is there a compatibility chart for Crowd integration with JIRA/Confluence/Bitbucket/Bamboo?
Asked by Carol Jones:


Answers:
author: Bruno Vincent
body: I'm afraid there isn't. You have to look at Crowd's documentation for each product integration.

Confluence: <https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+Confluence#IntegratingCrowdwithAtlassianConfluence-CompatibilityofConfluenceandCrowdVersions>

Jira: <https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+JIRA#IntegratingCrowdwithAtlassianJIRA-CompatibilityofJIRAandCrowdVersions>

comments: author: Carol Jones
body: Thanks!


author: chetan patil
body: ++Is CROWD 2.7.0 supports JIRA 7.6.X..?++


Tags: compatibility
Can I use crowd to authenticate multiple domains / user directory servers
Asked by Jim Weeks:

our company has multiple Atlassian products inside one of two distinct domains

JIRA on Corporate domain

Confluence on Corporate domain

HipChat on Corporate domain

we are adding

Bitbucket on Production domain

and possibly Bamboo on the Production domain

I need to be able to resolve the users, potentially the same user in either domain and have them sign on one time and inherit the correct role/access priviledges

can Crowd manage two distinct domains with potentially some overlap of users and not make me log in ever single time I swap between applications?


Answers:
author: Bruno Vincent
body: Hi Jim,

Crowd SSO relies on a specific DNS domain. Let's suppose you have the following URL:

<http://jira.corporate.mycompany.com>

[](http://jira.corporate.mycompany.com)<http://confluence.corporate.mycompany.com>

[](http://confluence.corporate.mycompany.com)<http://hipchat.corporate.mycompany.com>

[](http://hipchat.corporate.mycompany.com)and

<http://bitbucket.production.mycompany.com>

[](http://bitbucket.production.mycompany.com)<http://bamboo.production.mycompany.com>

[](http://bamboo.production.mycompany.com)You'd then have SSO between Jira, Confluence and Hipchat. And SSO between Bamboo and Bitbucket. But you would need something like <http://jira.mycompany.com,> <http://confluence.mycompany.com,> <http://bitbucket.mycompany.com> etc. to have SSO between all your applications.


Tags: crowd-administration
unable to pass through the setup options page while getting started with Crowd
Asked by Innova Ops:

Hello,

I just unpacked the tar file, modified "crowd-init.properties" started crowd and then when i was trying to do the setup on my browser, the page doesn't passes through the setup option page. Here is the error i am getting on my browser:

##

Error while trying to retrieve the supplied base URL: "Connect to xx.xx.xx.xx:8095 \[/xx.xx.xx.xx failed: Connection timed out". Try [http://xx.xx.xx.xx:8095/crowd](http://54.183.229.222:8095/crowd) instead.

##

I tailed the logs on my machine and this is what i see in there:

<br />

##

2015-11-12 13:02:26,376 http-bio-8095-exec-6 INFO \[atlassian.johnson.filters.JohnsonFilter\] The application is not yet setup. Redirecting request from '/console/login.action' to '/console/setup/selectsetupstep.action'  
2015-11-12 13:02:26,630 http-bio-8095-exec-7 INFO \[console.action.setup.SelectSetupStep\] Current setup step is /console/setup/setupoptions.action

##

Can someone tell me what the deal is here and why it is timing out, please?


Answers:
author: Bruno Vincent
body: Hi,

Looks like your Crowd Server itself cannot reach Crowd. You might have a DNS or proxy issue.

Take a look at: <https://confluence.atlassian.com/display/CROWDKB/Error+while+trying+to+retrieve+the+supplied+base+URL>
The SSO domain setting for Crowd Console is invalid
Asked by ALO:

Hi,

We need to make Crowd accesible for some external users, which log on via VPN and they need to login over the IP-address link onto our Crowd in order to change their passwords.

The problem is that the login doesn't work and this message is displayed in red:

"The SSO domain setting for Crowd Console is invalid. Please go [here](https://docs.atlassian.com/crowd/docs-026/Resetting+the+Domain+Cookie+Value) for instructions on resetting the SSO domain value."

I deleted the SSO Domain in Crowd Administration and after restart we can't login anymore...no message, and no login...we updated the SSO Domain back to the original value in the database, we restarted, but still no login possible.

Any ideas?

Many thanks in advance!

Best regards,

Loredana


Answers:
author: Bruno Vincent
body: Hi Loredana,

Hard to tell. Anything in the logs (either catalina.out or atlassian-crowd.log)?

You might want to set the *[log4j.logger.com](http://log4j.logger.com).atlassian.crowd* property to *DEBUG* in crowd-webapp/WEB-INF/classes/log4j.properties

Best regards,

Bruno

comments: author: ALO
body: Hi Bruno,Thx a lot for your reply. We managed to login again, we had to delete the browser cookies after this update and restart of Crowd: update cwd_property set property_value = '' where property_name = 'domain';Best regards,Loredana


author: Bruno Vincent
body: Hi Loredana,Good to know. Hopefully Atlassian updates the doc with that cookie tip!Best regards,Bruno


Tags: crowd-administration
Calendar used with crowd not works
Asked by david:

*This question is in reference to Atlassian Documentation: [Add JIRA Events](https://confluence.atlassian.com/pages/viewpage.action?pageId=241566244)*

Hi,

We have a JIRA and confluence instances in the same server, both using a CROWD directory provided by Crowd. Both aplication have the same users. Also, we have linked JIRA and confluence through 'application link'.

The problem came when we restore JIRA with a backup from production enviroment. The calendar's events desappear and it's not possible make new because in filter do not appears the information from JIRA as before restauration.

Is there someone that can help me to solve this issue?

Thank you so much.

Best,

David


Answers:
author: David Toledo
body: Hi,

you can review the aplication links configuration from the bellow link and make it sure that configuration is right in authentication tabs:

[http://\[your_ip\]:8080/plugins/servlet/applinks/listApplicationLinksbest](http://10.11.18.136:8080/plugins/servlet/applinks/listApplicationLinks)

best,


Tags: team-calendars-for-confluence
Replys for the support@ are being routed to a different internal E-Mail
Asked by Mathias Nimor:

Good day, we are having an Issue with our Service-Desk.

Outbound emails from Jira are being sent from our internal support@ address. However, when a customer replies to these emails, their responses are occasionally being routed to an unrelated employee's address instead of staying within the correct ticket. Although all interactions are recorded within said ticket, this unintended internal address is being included without any clear reason.

Furthermore, this issue also affects the creation of new tickets. When an external address sends an email to support@, a new ticket is created, but the same unrelated internal address is involved. This is particularly problematic because the employee in question is on holiday, resulting in auto-reply messages being sent to both the customer and the Jira ticket.

Additionally, please note that the employee's account has admin rights.

Any assistance or insights you can provide to resolve this issue would be greatly appreciated.

Kind regards  
Mathias


Answers:
author: Gregory Chavez
body: Hello, [@Mathias Nimor](/t5/user/viewprofilepage/user-id/5562856)

You're experiencing a frustrating issue with your Jira Service Desk email routing. Here are some steps and insights that might help resolve this problem:

1. Check Email Settings and Rules Email Handlers: Ensure that your email handlers are correctly configured. Misconfigured handlers can cause emails to be routed incorrectly see here: [https://confluence.atlassian.com/servicemanagementserver/troubleshooting-](https://confluence.atlassian.com/servicemanagementserver/troubleshooting-issues-with-the-email-channel-939926309.html)[mysedgwick](https://www.my-sedgwick.com)[-issues-with-the-email-channel-939926309.html](https://confluence.atlassian.com/servicemanagementserver/troubleshooting-issues-with-the-email-channel-939926309.html).  
Forwarding Rules: Verify that there are no forwarding rules set up in your email system that might be causing emails to be sent to the unrelated employee's address.

2. Verify User Permissions and Roles Admin Rights: Since the employee has admin rights, check if there are any specific rules or automations set up under their account that might be affecting email routing. User Roles: Ensure that the roles and permissions for all users are correctly set up to avoid unintended email routing.

3. Review Automation Rules Automation Rules: Check for any automation rules in Jira that might be causing emails to be routed incorrectly. Sometimes, automation rules can inadvertently include unintended recipient. Notification Schemes: Review your notification schemes to ensure that they are correctly configured and do not include the unrelated employee's address.

4. Email Channel Configuration Default Request Type: Ensure that the default request type for the email channel has visible Summary and Description fields. Email Puller: Verify that the Email puller is on in Global mail settings.

I hope this info is helpful to you.

Best Regard,

Gregory Chavez


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation: get smart value from custom field Checkboxes to create a Checklist
Asked by DST:

Hello everyone,

I have a custom field: checkboxes with 5 values (Test1, Test2, Test3. Test4, Test5).  
I want to create an automation that creates a checklist based on the values filled in. This can be any number of values (Test 1, Test2, Test5,...). The filled in values should be transferred to a checklist.  
I have managed to create the checklist, but unfortunately it seems to take the stored values and not the filled in ones (see screenshot below)  
I mean that if test1 is not selected in the form, test1 is still displayed in the checklist  
![Screenshot 2024-08-07 124441.png](https://community.atlassian.com/t5/image/serverpage/image-id/340485i0DDB4D0B416010C0/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 124441.png")![Screenshot 2024-08-07 124451.png](https://community.atlassian.com/t5/image/serverpage/image-id/340486iFE02A937C1B3D461/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 124451.png")  

I guess there is something wrong with the smart value.  
Can anyone help me to fix this?

Thanks in advance!


Answers:
author: Adaeze_Jude_HEROCODERS
body: Hello [@DST](/t5/user/viewprofilepage/user-id/4488001)

Welcome to Community!

I can see from the Screenshots that you are using our Checklist App.

We're happy to help you with this automation. Please reach out through our [Portal](https://herocoders.atlassian.net/servicedesk/customer/portals), and we can discuss this on a call.

Cheers!

Adaeze.


author: Marc - Devoteam
body: Hi [@DST](/t5/user/viewprofilepage/user-id/4488001)

I think you have not correctly formulated your checklist options in the edit action.

You are not using the created variables.

Could you try to set it to:

```
* [open] {{testone}}
* [open] {{testtwo}}
```

comments: author: DST
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

thanks for your reply!  
This was my fault, i did the screenshot with the wrong settings.  
I already changed the settings to:

```
* [open] {{testone}}
* [open] {{testtwo}}
```

it creates the correct checklsite but only with the default values in the custom field and not with the filled in ones. So if test2 is not selected, it will still be created in the checklist.

Do you have any ideas for that?


author: Marc - Devoteam
body: Hi [@DST](/t5/user/viewprofilepage/user-id/4488001)

I don't think this is possible, but lets think a bit different.

If you would create an empty check list template and add that to each issue of the issue type in your rule.

Then advance branch the rule with a smart value {{issue.\<checkboxes-field\>.value}} and name give it a name

Then log this info to see if its the correct info.

Then on the edit action use \* \[open\] {{variable-name}}


author: DST
body: thanks for your suggestion, I will try to implement it like this


Tags: automation

checklist

cloud

jira-service-management

jira-service-management-cloud

smart-value