Use an existing account window is blank
Asked by Tyson Morio:

After installing SourceTree and running it for the first time I come to the step where I am required to log in to my Atlassian account. I click the button for Use and existing account and a blank window opens. I cannot proceed from there. Please help.


Answers:
author: Mikael Sandberg
body: Try this, open Internet Explorer, go to the *Advanced options* tab, click on *Reset your Internet Explorer Settings* and check *Delete personal settings,* that seems to solve it for my users that have had the issue.

comments: author: Tyson Morio
body: Thanks Mikael,

I set this aside for a time to finish loading other programs on my laptop and also installed all of the Windows 10 updates. After doing that, the login screen appeared normally and I was able to install SourceTree. It's possible that, in doing the updates, it performed the same action as you described.


author: ankit_droidshift
body: please tell me the reason behind this ??


author: Ali Raza
body: Dear Mikael Snadberg, I followed your method to solve this problem but I failed to solve. are you have another solution?


author: ankit_droidshift
body: Dear Mikael Snadberg,Ali Raza,

I m facing the same issue and have tried your given method several times.is it something to do with windows 7 and IE 8 ???Do i need to upgrade my windows to 8 or 8.1 or other ???  
please help me


author: Mikael Sandberg
body: You would need to upgrade to a supported IE version, I would try with IE 11 and go from there.


author: Daniel Gessler
body: Have you resolved this issue?


author: luisgarciau
body: I have the same issue. Resetting Internet Explorer settings does nothing to fix it.

Current version of IE installed is 11.0.9600.18792

Update Versions: 11.0.46


author: Nir Harpaz
body: Hi [Mikael](https://community.atlassian.com/t5/user/viewprofilepage/user-id/853579)

Using Windows 10, I've done as you suggested but failed to make the pop up show any info.

should i set IE as default?  
Atm i've tried with both chrome and firefox as default browsers.


author: Mikael Sandberg
body: The default browser has nothing to do with it, SourceTree is using WPF Web View component which relies on IE. You need to figure out why you cannot get to [https://id.atlassian.com](https://id.atlassian.com/) using IE. Try and turn off compatibility mode in IE and see if that helps. Also try this setting:

Internet Options (or Internet Properties) -\> \[Advanced\] tab  
Security  
Do not save encrypted pages to disk (uncheck the checkbox).


author: Nir Harpaz
body: Hi Michael  

I navigated to where you said, the box was already unchecked.

I opened this link [https://id.atlassian.com](https://id.atlassian.com/) with IE and it worked really fine. only cannot access from the installer to continue the installation.

(it stucks on the blank screen even if I logged in with IE to my account)  
Any more ideas?  

also, is it Microsoft support i should turn to or atlassian's?


author: Mikael Sandberg
body: There is an issue opened for this, [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). Someone wrote a [workaround tutorial](https://stackoverflow.com/questions/36467893/sourcetree-installation-atlassian-login-stuck/46669458?noredirect=1#comment82510007_46669458) that may work.


author: Nir Harpaz
body: that was helpful

thanks, that walkaround seems to work for me


author: Kishore Kumar
body: How about Mac machines where we dont have any Internet explorer.


author: Nir Harpaz
body: To all those who may miss the talking in the replies:

this walkaround [here](https://stackoverflow.com/questions/36467893/sourcetree-installation-atlassian-login-stuck/46669458?noredirect=1#comment82510007_46669458) seemed to work for me

thank you Mikael

we can mark this post as solved


author: RonaK Bhagchandani
body: If still won't able to find the solutions, download version 1.1.1 and in it there is no such option and after I update it then problem was resolved.