youngmon/atlassian-qna huggingface dataset:
Application link "Network error"
Asked by charleslcso:

I'm having issue in one direction of an application link.

Basically I have set up Jira, Crowd, Crucible in one server A, Confluence in another server B. All self-hosted, and are all proxied by server C.

Jira, Crowd and Confluence have been running for over 6 months. Today I installed Crucible.

Jira is at 8.13.0 (starter licence)

Confluence is at 7.8.1 (starter licence)

Crowd is at 3.4.4 (starter licence)

Crucible is at 4.8.5 (trial licence)

I can access each application individually.

Using Jira as the focal point:

1. Jira can link to Confluence - Status is Connected. I can Go to remote, and in Confluence, Status is also Connected.

2. Jira can link to Crowd - Status is Connected. I can Go to remote, and in Confluence, Status is also Connected.

3. Jira CANNOT link to Crucible - Status will first show Deprecated, then Network Error. But I can Go to remote, and in Crucible, Status is Connected! From Crucible, I can Go to remote! Still "Network error" though.

There is nothing in strange in Jira's catalina.out. No other log files are being written at times of showing this Network error.

One thing I find strange is that in Jira, "FishEye/Crucible integration into Jira" setting under Admin \| Applications \| Integrations \| FishEye will always default back to "Crucible integration only".

I haven't started using Crucible yet... still trying to get the configuration correct.

I searched inside Crucible after adding a BitBucket repository, and there is seems to be no where that I can create a Jira issue from commits. Is this because the link is broken in the Jira side?

Any idea if this Application link should be fixed, or it doesn't hurt anything?


Answers:
author: charleslcso
body: I found the cause of error.

In Crucible config.xml, context must prefix with a /.

context="/crucible"

When it doesn't work, I was using :

context="crucible"


Tags: application-link

jira

jira-server

reverse-proxy
Adding security banner
Asked by Mark Powers:

Is it possible to add a security banner to the top and bottom of Fisheye?


Answers:
author: habib rahman
body: Hi Mark,

As far as I know, there is no concept of banner in fisheye. However, fisheye provides an option to add a customised welcome message. You can put your message by navigating to administrator\>Front page customisation.

If you are ok to put your message in the footer (which appears in every page of fisheye), you can edit the footer file available in \<fecru-installation-directory\>/content/WEB-INF/tags/cru/footer.tag

Hope that helps Habib
Fisheye/Crucible web hooks - indexing
Asked by ahumaidat:

Hi,

When using web hooks for svn, does fisheye trigger the indexing for the whole repo? Does it scan everything or the most recent commits only?

We want commits to appear instantly on fisheye, thus Jira, but without loading the server.


Answers:
author: Mirek
body: Hi [@ahumaidat](/t5/user/viewprofilepage/user-id/4140621) ,

By default it runs incremental indexing at the specific interval. To improve scanning and performance you can set up Commit Hooks which trigger the indexing after commit is done - <https://confluence.atlassian.com/fisheye/configuring-commit-hooks-960155647.html>

If you are overall interested in improving FIsheye performance you can read this guide - <https://confluence.atlassian.com/fisheye/tuning-fisheye-performance-960155706.html>

Hope it helps :)
Issue when creating a merge request with nested branch name
Asked by Tomas Lima:

Hi

I just updated from version 4.2.5 to both 4.2.6 and 4.2.7 and I'm seeing this bug:  
When I create a merge request from a branch with nested names (say \`tomas/branch-name\`), SourceTree pushes correctly but opens a new browser tab with an incorrect URL:

<https://gitlab.com/my-repo/my-repo/-/merge_requests/new?merge_request%5Bsource_branch%5D=tomas%252Fbranch-name>

![Screenshot 2024-02-21 at 18.22.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/307937i0BD43DC3453A3C42/image-size/large?v=v2&px=999 "Screenshot 2024-02-21 at 18.22.53.png")

Pay attention to the end: \`source_branch%5D=tomas%252Fbranch-name\`

If I manually replace in the URL \`%252F\` with \`%2F\` and hit enter, it opens the correct URL.

For now, I downgraded to version 4.2.5 to keep this functionality unbroken.

Thank you


Answers:
author: Jinling Wang
body: Same issue with 4.2.8


author: Matt Stone
body: Still an issue in 4.2.8


author: Matt Stone
body: I'm also getting this issue on both 4.2.6 and 4.2.7, it looks like the slash in the branch name is getting double-encoded.

For reference I'm getting this issue both on Github and Gitlab so looks to be a Sourcetree bug that is not yet fixed


Tags: bug
Stashes file list is empty
Asked by Rogelio G?mez D?az:

Sourcetree version: 3.4.16

Problem: Stash files are not showing.

In the following photo. I selected the first stash and the files are not showing.

![stashes not working.png](/t5/image/serverpage/image-id/307520iBC72F4F07D4B61F8/image-size/large?v=v2&px=999 "stashes not working.png")


Answers:
author: Rogelio G?mez D?az
body: Fixed by using embedded git instead of system git.

comments: author: Sean Ferris
body: ...and make sure the embedded Git is up-to-date!
Any plan to update the host info for gitea?
Asked by jogun:

![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/307218i96375B18DC43E11C/image-size/large?v=v2&px=999 "screenshot.png")

Hi all.

I moved to a company using Gitea.  
I am a huge fan of Sourcetree and I would like to use this IDE for Gitea.  
And, unfortunately Sourcetree looks not support the platform.  

Dose the Sourcetree team has plan to support for Gitea?  
I can use Sourcetree for just simple source handling but not 100% - for example, PR is not working. I think this relevant with Accounts.

Thanks for helping in advance and have a good day.


Answers:
author: Vincent
body: We are also working with Gitea and would like to use Sourcetree. Please add it to the Authentication.


Tags: server
?SourceTreeSetup-3.4.16.exe????????????????SourceTree????????
Asked by ????:

Windows11Pro?core-i5?16Gb

?<https://www.atlassian.com/software/sourcetree?>??  
?SourceTreeSetup-3.4.16.exe???????????????????SourceTree????????

ATLANSSIAN Community?????????????

1.???????????????????????Sourcetree?????????  
2.%localappdata%/Atlassian??????????????  
3.%localappdata%/SourceTree??????????????  
?2.?Atlassian?????????????????!!  
??????????SourceTreeSetup-3.4.16.exe???????????SourceTree????????

1.????????????????????sourcetree????????  
2.%localappdata%/??Atlassian???????????  
3.%localappdata%/??SourceTree??????????

?????????????????


Answers:
author: K.Kitajima
body: ?????????????????????

?????????Also available for Windows ????????????????????????????????????????????????????????

* <https://www.atlassian.com/ja/software/sourcetree>

![Screenshot 2024-02-20 at 15.47.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/307363i8779D997729A245B/image-size/large?v=v2&px=999 "Screenshot 2024-02-20 at 15.47.24.png")
Stop the jump to "History" after each commit?
Asked by Paul Denize:

When I make a commit in Sourcetree (v3.4.14) under "File Status" the view jumps to "History" all the time where I can see all commits. But I want to stay under "File Status".

There is another thread <https://community.atlassian.com/t5/Sourcetree-questions/How-can-I-avoid-to-jump-to-quot-History-quot-after-each-commit/qaq-p/1910034#U2606626> that discusses this and is marked solved when all they gave was a workaround under some conditions (some commits still remain).

In this thread almost everyone is annoyed by this feature change but no one appears to be listening because its marked Solved.

The jump to the History is not wanted by most. How can we disable this PERMINANTLY.


Answers:
author: _alexbk66
body: Yes Atlassian - please remove this unwanted and annoying "feature".


author: mai_il_2011
body: Yeah, this is very annoying, and they still haven't fixed it.


Tags: server
SourceTree won't start
Asked by Miller Lopez:

Running Windows 10 Pro, and after a reboot of my machine sourcetree stopped working. The splash screen would flash on screen and then disappear without opening the application. I have tried:

- deleting Assemblies.cache and Composition.cache from C:\\Users\\{user}\\AppData\\Local\\Atlassian\\SourceTree.exe_Url_gabrloo4xyt1uisb2u0llx4mj5wjyjp3\\3.4.8.0

- deleting the C:\\Users\\{user}\\AppData\\Local\\Atlassian\\SourceTree.exe_Url_gabrloo4xyt1uisb2u0llx4mj5wjyjp3 folder

- uninstall/reinstall the application

- delete all sourcetree and atlassian related files and folders

- reinstall various version (2.1.5, 2.3.5, 3.4.8, and latest version)

- rebooted serveral times

- trying installing in safemode

No log file gets generated.


Answers:
author: Miller Lopez
body: I was able to resolve the issue. When trying to install version 2.4.8.0, event viewer would throw an error. The line that caught my attention was:

Exception information:  
Exception type: ConfigurationErrorsException  
Exception message: Unrecognized configuration section oracle.manageddataaccess.client. (C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\Config\\machine.config line 284)

Looking at the machine.config file I saw that TNS_ADMIN was pointing to a client install (C:\\Oracle\\product\\12.2.0\\client_1\\network\\admin) that no longer existed that I had uninstalled weeks prior, and replaced with 19c. I reinstalled the 12c client along with the 12c ODAC installer because the configuration was required for the Oracle Data Provider installation.

After reinstalling 12c the SourceTree installation worked.
Escape to close active windows
Asked by Kieron McIntyre:

Personally I think it would be great if any active window with a "Close" or "Cancel" button was closed/cancelled with the Escape key.

This is consistent with a huge number of apps in everyday use, including how modals work on websites too.

Is it possible to get this included? I know that it already works *sometimes* but not consistently and again, personally I think these kind of features (like the Ctrl+Enter for commit messages that was inexplicably removed) make an app far, far better.


Answers:
author: Yatish Madhav
body: Thanks for this post [@Kieron McIntyre](/t5/user/viewprofilepage/user-id/1823008) - I am totally with you on this.

My itch comes with the search bar at the top. I search and then click on View All Issues, but when I come to the original page it is still open and Esc doesnt close it

Atlassian, please help on this. Thank you in advance
Setting up SSH between Sourcetree and Bitbucket.org
Asked by tpascal:

I need to get sourcetree connected to my bitbucket account.

I have been trying to set up SSH.

I use PuttyGen on my Windows laptop.

Generate a key. Copy the public key to my bitbucket account.

Load the private key using Pageant on my windows machine.

Cannot pull or push!

HELP!

Terry


Answers:
author: MarkVincent
body: It's terribly unclear how to do this. If you follow the instructions at <https://support.atlassian.com/bitbucket-cloud/docs/set-up-ssh-with-sourcetree/> it is just not complete.


Tags: bitbucket

bitbucket-cloud

cloud

ssh
upgraded to windows 11 - installation issue on source tree on Atlassian account step
Asked by Tim Reynolds:

Hello,

Work upgraded from Win10 to Win11 and then re-imaged my PC. Now when trying to open SourceTree by Atlassian, on the set up step for Atlassian account , I click on Use an existing account but get a Javascript load error - so I click on the other option -Go to MyAtlassian and sign in- and then goes to page <https://my.atlassian.com/license/sourcetree> for which I get Page Not Found (Oops you found a dead link). Meanwhile my setup is stuck being that neither option are working for me. Please advise.

Thanks,

Tim R


Answers:
author: tim_reynolds
body: Issue was compatibility - v1.8.3 is not compatible with Windows 11 apparently - when I installed v3.1.2 and it worked fine - issue closed


author: Tim Reynolds
body: By the way this is v 1.8.3.0


Tags: account

licence
Cannot use the external diff (Mac)
Asked by ????:

I am using Sourcetree on a Mac.  
I have been using Araxis merge as an external diff.

When I press the external diff button, Araxis merge does not launch and I cannot diff. However, I can press the "external diff" button. I can also launch and use Araxis merge independently.

In the settings screen, the external diff tool is grayed out. However, it is grayed out because it was set up previously, so it is still shown that an Araxis merge is specified.  
I can't even change the external diff settings because it is greyed out and I can't click on it.  
It was working until a few days ago. We do not know the cause.

Can someone please tell me how to deal with this?  
I attach a screenshot of the relevant screen and environment.


Answers:
author: ????
body: After some more googling, re-installing the application, and messing around, I managed to get it back to a usable state.  
As an amateur, I had to open the gitconfig file, check and correct the paths, etc., but I was very nervous.

So, since I have solved the problem myself, I will close this question once and for all.


Tags: mac
Cannot select file diff table items below certain row
Asked by aleviatandigidna:

I'm running into a strange selection issue in Sourcetree, where any items in the file diff table below a certain row cannot be selected. This is true whether I click on them or if I press Cmd+A.

It happens in a specific repository, but I was able to reproduce it on two different macOS installations, one of which has Sourcetree freshly installed.

To reproduce:

1. Using Sourcetree, clone Apple's \[Device Management Client Schema\|<https://github.com/apple/device-management>\] repository.
2. Make sure that the latest commit (\`1cb86e0\`) is selected.
3. Make sure that the file diffs table is set to Flat List (any of the two).
4. Click any item below \`device.erase.yaml\` - the item is not selected.
5. Press Cmd+A - only \`device.erase.yaml\` and rows above become selected.

Has anyone else seem this or is able to reproduce?


Answers:
author: aleviatandigidna
body: Fast forward a week and a bit, and I can now reproduce this on a third machine with a different repository altogether.

I've also done some testing with older Sourcetree versions and I can confirm this started with 4.2.6.

Now, judging by the flood of responses to this thread, I'm either such a heavy Sourcetree user or my workflow must be so esoteric, that I run into the most obscure bugs :p

But, either way, this is slowing me down quite a bit. [@Daniel Eads](/t5/user/viewprofilepage/user-id/1527694), how can I make sure that someone from the developers team takes a look at it?

Thanks*!*


author: bryjch
body: Encountering the same problem on version 4.2.7. Still happens on older versions too.

However **changing to Tree view seemed to resolve the issue**.

Definitely prefer Flat list, but this a workaround for now.

![Screenshot 2024-07-03 at 12.24.12?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333185iF5EAFFBD9D094E1F/image-dimensions/297x179?v=v2 "Screenshot 2024-07-03 at 12.24.12?PM.png")

comments: author: aleviatandigidna
body: Nice to know tree view doesn't suffer from this. It'll have do for now.

I swear I've looked up and down for an alternative client because of this, including into paid ones, but none of them let me see history, changed files, and diff all in one place like Sourcetree does. Ironically, this is exactly where this bug is...

By the way, Atlassian is [aware](https://jira.atlassian.com/browse/SRCTREE-8109) of it.


author: arthur
body: I have the same issue. It makes Sourcetree unusable


author: mefuzar
body: Wow this bug is really serious and I can reproduce but at my station it is even worse - I can select only 11 files out of the commit... all of the rest are inaccessible.

Unfortunately I really like SourceTree and it will be very difficult to get used to a new app because of this bug

![Screenshot 2024-02-13 at 17.31.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/306063i280EDDD738414F93/image-size/large?v=v2&px=999 "Screenshot 2024-02-13 at 17.31.56.png")


Tags: bug

diff
Can't install with .Net > 4.81
Asked by Matt:

I am trying to install SourceTree but I am getting an error that I need .Net 4.8.1 I have .Net 8.0 installed on my computer. Shouldn't SourceTree be able to work with a newer version of .Net?


Answers:
author: Kieron McIntyre
body: From what I can see, SourceTree is built using WPF which uses .Net Framework not .Net Core, so no.

Having said that, there is a .Net Core fork for WPF but I imagine given the speed at which updates are turned around, I can't see this being a priority for the Atlassian team. But who knows?


Tags: .net

install
Confluence automation to jira
Asked by Yves Defossez:

Hi,

I am completely new to this part of Confluence and Jira but as an organization we want to set up a link between confluence and jira.

We have a confluence page where people create "actions". Via automation I can create a Jira ticket based on these actions but we also want to include the confluence page link into the "add web link" field.

Via the automation I can add the link to the description field but not to the "web links" section. I think that a "send web request" action inside the automation rule can solve this problem but don't know how to do this.

So I have the following:

When task is created -\> certain condition -\> then create new Jira task -\> send web request.

The "send web request" action needs to first get the Issue key which was just created by the same automation rule so I use the following:

web request URL: \<atlassian url\>/rest/api/2/field/{{createdIssue.key}}  
Get method  
Body: Empty

Then, I need to use this issuekey to edit that issue's web link section.

I hope this is somewhat clear and is possible within Jira.


Answers:
author: John Funk
body: Hi Yves,

This previous post was not resolved yet, but maybe there is a hint in there for you.

<https://community.atlassian.com/t5/Jira-questions/Add-Weblink-To-JIRA-Using-Rest-API/qaq-p/1233689>


Tags: confluence-cloud
How to remove related pages feature?
Asked by Mike:

Hi, in the past I have always had to manually remove the related pages feature every time I create a new page.

Now I don't even get the option to remove the related pages feature when I create new pages. What to do to fix this?


Answers:
author: Kristian Klima
body: Hi [@Mike](/t5/user/viewprofilepage/user-id/1858680) and welcome to the community.

It's easy, just go to the Space settings as indicated in the screenshot.

![2024-09-13_11-31-22.png](https://community.atlassian.com/t5/image/serverpage/image-id/347304i57C4AF51C1B45F74/image-size/large?v=v2&px=999 "2024-09-13_11-31-22.png")

comments: author: Mike
body: [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962)Thanks you saved my life and sanity!


author: Kristian Klima
body: You're welcome! :D


Tags: cloud

confluence-cloud
https://confluence.namirial.com/display/eSign/API+Documentation#APIDocumentation-Callbacks not able
Asked by gagana.thammareddy:

I am not able to reach out confluence jira   
![confluencepage.png](/t5/image/serverpage/image-id/347266iA835539427C51CD1/image-size/large?v=v2&px=999 "confluencepage.png")![confluence page1.png](/t5/image/serverpage/image-id/347267iCD171F4D64E7D63C/image-size/large?v=v2&px=999 "confluence page1.png")


Answers:
author: Hans Polder
body: [@gagana.thammareddy](/t5/user/viewprofilepage/user-id/5591566) ,

Welcome to the community!

You've added labels 'cloud', however it seems that this environment is self-hosted. I gather this from the url (it doesn't include ".atlassian.net" AND the look \& feel of your environment looks a lot like Confluence **Data Center**.

You should try reaching out to the people in your company that manage this environment and ask them to investigate this issue - and if needed they can raise a support ticket to Atlassian for further support.


Tags: confluence-cloud

datacenter
Confluence left side bar showing blank.
Asked by Perumal M:

Hi Team,

Could you please assist with the request below?

Our Confluence left sidebar displays as blank for all the spaces. I have attached a screenshot below.

I really appreciate any help you can provide.

![Screenshot 2024-09-13 150218.png](https://community.atlassian.com/t5/image/serverpage/image-id/347306iA8D2BD5140DB4D98/image-size/large?v=v2&px=999 "Screenshot 2024-09-13 150218.png")


Answers:
author: Tansu Akdeniz
body: Hi [@Perumal M](/t5/user/viewprofilepage/user-id/5305127)

Screenshot seems broken, could you re-upload?

It might be related to [Blank left side bar after logged in to Confluence](https://confluence.atlassian.com/confkb/blank-left-side-bar-after-logged-in-to-confluence-785461613.html).

comments: author: Perumal M
body: Thanks for letting me know, please try it now.


author: Perumal M
body: The above-mentioned link has been checked, and we are not using the plugins on our Confluence.


author: Tansu Akdeniz
body: Is this applicable for all users or specific to you?

Can you please try other browsers? There might be an extension that prevents loading sidebar.

Also check this page: [Side Bar and Top Bar Menu items are missing when using Chrome or Internet Explorer](https://confluence.atlassian.com/confkb/side-bar-and-top-bar-menu-items-are-missing-when-using-chrome-or-internet-explorer-829053774.html)


author: Perumal M
body: It's happening for all the users, as we have tried different browsers also.

Thanks.


author: Emily _ DevSamurai
body: Hi [@Perumal M](/t5/user/viewprofilepage/user-id/5305127) ,

I'm sorry, but we are unable to view the image you attached. Could you please try attaching it again?

comments: author: Perumal M
body: Thanks for letting me know, please try it now


Tags: confluence-data-center

data-center
Where can I find Company Hub analytics?
Asked by Thais da Costa Boeira:

I'd like to visualise how many people access the page.


Answers:
author: vikram
body: Hi [@Thais da Costa Boeira](/t5/user/viewprofilepage/user-id/5591516)

Welcome to Atlassian Community

To check who can view a page:

1. Go to your page and click on More options ...

Select --- People who can view tab.

2. You can see a list of all the people who can view the page will appear.

![view_people.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/347335iD79EE168D34279C8/image-size/large?v=v2&px=999 "view_people.JPG")

comments: author: Thais da Costa Boeira
body: Hi [@vikram](/t5/user/viewprofilepage/user-id/5005662) thank you for your response. However, this wasn't quite my question.

I'd like to see analytics about who has read/accessed the Company hub page and not who has permission to view it.

Similar to X people viewed the page available on any other Confluence page.

Thanks :)


Tags: cloud

confluence-cloud
Refresh of Images used in a Confluence Page when the source changes on BOX/sharepoint
Asked by UdayKiran:

I'm working to build charts that show various trendlines for the projects.

The script i use can generate .png images of the trend lines (working on enhacing the script to write them to BOX/SharePoint)

I would like to put these images on a confluence page (for the ease of showing it to everyone).

My problem : I've used image macro to load image from BOX/Sharepoint. Where there is a change to the original image, the change is not getting reflected on Confluence Page even after reloading the Confluence Page.

Is there a way to have the images updated when the source changes (of course, with an refresh on Confluence Page)?


Answers:
author: Aron Gombas _Midori_
body: I guess the macro is caching external images... :-?

Just a quick idea: how about attaching your chart images to the Confluence page. Every time when the charts are updated, you just attach the new version. If you display the attachment in the page, it will reflect the latest version automatically.

It may require some programming work, so it may not suitable for you.


Tags: cloud

confluence-cloud