youngmon/atlassian-qna huggingface dataset:
User Profile Error when no picture
Asked by James Pearse:

Getting an error with user profiles in Confluence.

When a user doesnt have a photo setup in their profile it is affecting the pages and searches for users - see attachments for example.

![Capture1.JPG](/t5/image/serverpage/image-id/62075i7BAD94BA4A70456C/image-size/large?v=v2&px=999 "Capture1.JPG")![Capture2.JPG](/t5/image/serverpage/image-id/62076iB902AEA5787857E0/image-size/large?v=v2&px=999 "Capture2.JPG")


Answers:
author: Ang?lica Luz
body: Hello James,

Thank you for reaching out to Atlassian Community!  
I tried to replicate this issue on my local environment, but it worked normally.  
Just for us to better understand and help you with this issue, can you please let us know when did this issue start?  
If you also have Jira, can you test if the same issue occurs when you search some user in Jira?  
Is this issue happening on the new confluence editor or it also happens when you try the old editor?  
Also, what browser are you using? Can you test using another one?

Regards,  
Ang?lica


Tags: cloud

confluence-cloud

user

user-macro
How do you change the main web UI address Confluence?
Asked by Davey Jones:

I am trying to create a clone of my production Confluence server for patch testing. My issue is I cannot figure out how to change the web address for the page from the production confluence.mydomain to dev.confluece.mydomain for the new development server.


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: Atlassian has a [doc](https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html) for that! You will need to be a Confluence system-administrator in order to make this change.

comments: author: Davey Jones
body: Dave I need to do this in the backend and changing the server.xml doesn't seem to have done the trick.


author: Dave Theodore [Coyote Creek Consulting]
body: What do you mean by "the backend?"

Unless you have made changes to server.xml, you don't need to make any changes to it. If you have the application sitting behind a proxy server or something similar and added the proxy stuff to server.xml, you will need to change the "proxyName" value to the new hostname. The doc I linked and this change should be all that is needed, unless you are doing something unusual.


author: Davey Jones
body: I currently only have access to the Linux command line to solve this issue since there is already a server running on the confluence.mydomain address which the clone is still configured to use. So they conflict with each other when both are on the network.


author: Dave Theodore [Coyote Creek Consulting]
body: Sorry, I'm a bit lost on what you're doing. Here's how I would go about setting up a dev instance, though.

1. Stand up new dev server, Java and database.
2. Open TCP:8090 on the host-based firewall
3. Take an ascii dump of the database and load it in to the dev db
4. rsync the home directory for Confluence to the dev server and put in to the dev home directory.
5. Change "confluence.cfg.xml" to point to the dev database in the home directory
6. Set up Confluence from the tar.gz distribution downloaded from Atlassian.
7. Modify the "confluence-init.properties" file to point to the new dev home directory
8. Start Confluence and \`tail -f\` the log file to make sure it starts happily.
9. Point my browser to http://\<dev.server.ip.address\>:8090
10. Log in to the Confluence UI and change the Server Base URL (per the above linked doc)
11. Make any other configuration changes needed to get it running on the TCP port you need, set up DNS, etc.

I hope that helps.


Tags: confluence-server

server
Governance Questions - Page History and Version History limit?
Asked by Travis Campbell:

1. How long is Page History maintained (our compliance requires 7 years of page history)?
2. Is there a maximum number of Versions (some documents may have hundreds of minor edits per year)?


Answers:
author: Shannon S
body: Hello Travis,

Welcome to Atlassian Community. It's nice to meet you!

You'll be happy to know there is no limit to how many page versions will be saved in Confluence.

I was able to find this feature request below in order to limit it:

* [CONFCLOUD-27701](https://jira.atlassian.com/browse/CONFCLOUD-27701) *Ability to administer number of page versions for a given space or page*

I trust this answers your concerns, but let me know if you have any further questions.

Regards,

Shannon

comments: author: maroom1
body: I am also looking for version history control for attachments only, remove the oldest and keep the latest


author: Nicolas Casel
body: Thank you [@Travis Campbell](/t5/user/viewprofilepage/user-id/3267690) ,

Is it the same for the Confluence 'Server' version? I guess so, but to be 100% sure.


Tags: cloud

confluence-cloud
Any way to change Creator name on ALL Confluence pages?
Asked by S_ Toyo:

We have a user that is no longer here at our company. But majority of the pages are assigned to this user. And our upper management would want it changed over to someone else. There must be a way to do this.....? Someone please help.

Or provide a working SQL query code.


Answers:
author: S_ Toyo
body: [@Sid](/t5/user/viewprofilepage/user-id/1189841)Any reply on this? We can't figure out how to change all the old user to the new user in one go.


author: S_ Toyo
body: [@Sid](/t5/user/viewprofilepage/user-id/1189841)Yes I tried following this exact guide.

I tried to run:

    update content set creator = (select user_key from user_mapping where lower_username = '<newlowerusername>')  where creator = (select user_key from user_mapping where lower_username = '<oldlowerusername>');

But it gives me an error:

Msg 208, Level 16, State 1, Line 1  
Invalid object name 'content'.


author: Sid
body: Hi [@S_ Toyo](/t5/user/viewprofilepage/user-id/3497079) ,

Here is the Kb - <https://confluence.atlassian.com/confkb/how-to-change-the-creator-of-a-page-720830744.html>


Tags: confluence-server

server
Migrating Confluence server to cloud fails 0% with no details
Asked by Joel Roberts:

I have a Confluence server used for a trial. I just created a cloud subscription. I have install the cloud migration assistant. I run the analysis. I create a plan but it fails almost immediately at 0%. There is no details on what the error was. I have even tried a very small migration of 3 pages. I have admin rights in both the server and cloud.


Answers:
author: Maren
body: Hi Joel,

Sorry to hear you're having issues with the migration assistant. The best way to troubleshoot is by [reaching out directly to our support team](https://support.atlassian.com/contact/#/) - just choose "migration support" in the first dropdown to ensure your ticket gets sent to the right team quickly!

Cheers,  
Maren


Tags: chrome

cloud-migration
Users permissions and activity history lost
Asked by Abhinav Arae:

Hello,

We are trying to change Confluence User's login method from Workday ID to EmailId(UPN) . We have done this by creating a new directory in Crowd with username as EmailId. We have put the new directory in place for Confluence and synced it. Users were able to login with their EmailId but they lost their Space permissions and activity history now.

We are trying to locate the users content (with previous user record with workdayId login) in CONTENT table on Confluence Database but couldn't find any. please suggest !

Thank you.


Answers:
author: Shannon S
body: Hello Abhinav,

Thank you for contacting us about this. I see you were able to raise a support ticket about this issue.

Could you please let us know once the issue is resolved, how you were able to resolve it? It will help other Community members in the future.

Thank you!

Regards,

Shannon


Tags: crowd

jira
Variables in Templates Appear Blank
Asked by Aaron Cheney:

When creating a new template, I have added a list variable to a hidden page properties table. This appears correctly when editing the template, but when I create an instance of the template the field appears as blank.

My Confluence site was recently updated to the latest editing experience (fabric).

This is the view when I create the template

![TemplateView.PNG](/t5/image/serverpage/image-id/62043iDE3D030872BA63E8/image-size/large?v=v2&px=999 "TemplateView.PNG")And this is the view when I make an instance of the template. No variables are visible to fill in.![InstanceView.PNG](/t5/image/serverpage/image-id/62044i630DF2BAA3F3148E/image-size/large?v=v2&px=999 "InstanceView.PNG")


Answers:
author: Shawn Masters
body: Tested this in my own Cloud instance...when i set the variable in the Template it changes in color from Grey to green

![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/62047i0348D9CE63FEAFD4/image-size/large?v=v2&px=999 "Untitled.png")

comments: author: Aaron Cheney
body: It looks like you're using the old editor. My templates are created with the new editor (fabric) and they're not changing color, even when I create a variable outside of the page properties table.

![VariableWithoutPageProperties.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/62050iB8C98C2701336C14/image-size/large?v=v2&px=999 "VariableWithoutPageProperties.PNG")


author: Shawn Masters
body: Went back and double checked, you are correct it looks like the Templates in my instance still use the old editor despite having the new editor in the spaces


Tags: cloud

confluence-cloud
How do I create a Created vs Resolved chart?
Asked by Sarah Sherer:

I saw this on JIRA Chart Macro page, but have no clue on how to actually do it. Do I create a table? Do I create it off of the JIRA Macro? If so where?

(images/screeenshots are welcomed)


Answers:
author: Sarah Sherer
body: there is no green button


author: Jack Nolddor [Sweet Bananas]
body: A green button should appear at the top of the comment, on this page.  

Here is an example:

![ksnip_20190802-003716.png](https://community.atlassian.com/t5/image/serverpage/image-id/62198iD02D0FA85C5E5C08/image-dimensions/448x242?v=v2 "ksnip_20190802-003716.png")

Kind Regards.


author: Sarah Sherer
body: Thank for your help, I greatly appreciated it! Also I don't know how to accept your answer.


author: Jack Nolddor [Sweet Bananas]
body: Hi Sarah, what's exactly a "topic" ?  

<br />

You can use JQL to retrieve all issues from a specific project:

```
project = EMEA
```

or from a groups or projects:

```
project IN (EMEA, LATAM)
```

You can also filter some kind of issues for example:

```
type = Bug
```

<br />

in the same way you can query for a groups of different issues types:

```
type IN (Bug, Task)
```

<br />

<br />

you can combine above queries using AND \| OR keywords, for example:

```
project = EMEA AND type = Bug
```

<br />

<br />

Please for further information check this article:  
<https://www.idalko.com/jira-jql/>

<br />

Regarding to show who create o resolve the issue it is not possible for now, sorry.  

<br />

**Did my answer/s solve your problem?**

If so, please consider to mark my answer/s as 'Answered accepted'. This will help other people to find solutions to similar problems in a faster and easier way.


author: Sarah Sherer
body: Is it also possible to have a specific topic and show what people are creating and resolving.


author: Andrey Khaneev _StiltSoft_
body: It is [paid](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=server&tab=pricing).


author: Sarah Sherer
body: Is it free?


author: Sarah Sherer
body: Thank you so much this is so helpful! I was wondering if you knew the code (to put in search bar) for task created vs resovled for a specific topic not a user. Any help would be great


author: Andrey Khaneev _StiltSoft_
body: Hi Sarah,

In case you need to customized chart, you can use [Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app to create [Created vs Resolved chart](https://docs.stiltsoft.com/pages/viewpage.action?pageId=37356855).


author: Jack Nolddor [Sweet Bananas]
body: Hi Sarah,  

I hope the following record helps you:

![chart.gif](https://community.atlassian.com/t5/image/serverpage/image-id/62053iEDD89D636F44578D/image-size/large?v=v2&px=999 "chart.gif")

(right-click \> View image to enlarge)

<br />

Kind Regards.


Tags: jira
Changing organization admin
Asked by Bob Tervin:

Hi,

I need to change my cloud organization admin because there's a new email address to use.

However I'm unable to find how to do this?

Any tips or help is appreciated.

Thank you


Answers:
author: Boris MBOUMEHANG
body: Hi Bob,  

I hope this message finds you well :)

I'm not sure to completely get what you need. Below are some questions that could help me to find this out:

* When you are talking about your cloud "organization", are you talking about your **Atlassian site** (with the administration URL "<https://yourdomain.mediametrie.net/admin>") or your **Atlassian Access Organization** (accessible through the URL "<https://admin.atlassian.com/>")?
* When you are talking about "changing" your organization admin, do you mean change he/she's email address only, or the whole account?  

Thanks in advance.   
Boris

comments: author: Bob Tervin
body: Hi Boris,

Thanks for replying. I meant the site admin and just the email account.

Thanks,

Bob


author: Boris MBOUMEHANG
body: Hi Bob,

Thanks for your feedback.   

If you just want to change the email address of an Atlassian account, you need to go to the profile settings of that account by following this direct link: <https://id.atlassian.com/manage-profile/email>.   
But, accessing that link supposes that you are authenticated to your Atlassian site as the site admin account (the ["Log in as"](https://confluence.atlassian.com/cloud/log-in-as-another-user-776994835.html) feature will not work in this case).   

Hope this will help.

Thanks  
Boris


Tags: administration

confluence-cloud

jira-cloud
macro causes link in space tree - can someone direct me to ticket?
Asked by Wendy Emerman:

We create meeting retrospectives using the retrospectives template, labeled as such.

Then, display them as a list using the page properties report.

Every time a meeting retrospective is added, a link is automatically generated and added to the SPACE navigation panel as a main page. We don't want every team's list shown here.

I know this link can be deleted each time a retrospective is created. But can someone point me to the Atlassian support ticket for this complaint? There should be an option to not have this link generated.

Much appreciated.


Answers:
author: Shannon S
body: Hello Wendy,

Thank you for contacting us. There is a feature request below to be able to prevent indexes from being created when you use a blueprint to create a page.

* [CONFCLOUD-34205](https://jira.atlassian.com/browse/CONFCLOUD-34205) *Make it optional for page blueprints to create the index page*

Please vote on the request and you will be automatically added to the list of watchers and receive updates when there is any progress.

As a workaround, you can apply a special label to each team's retrospectives or make sure they're in separate spaces. Then, you can go into the retrospective index page, edit the macro, and click **Add a filter**. Add an additional filter to include that label, or specify which space you want the results to appear from.

From here, you could even copy the page and have separate indexes for the other teams.

Let me know if you have any questions about this.

Regards,

Shannon

comments: author: Wendy Emerman
body: Hi Shannon. Can we at least upgrade the feature request from "needs verification"?

It's only got 10 watchers. How can we gain momentum for this option?


author: Shannon S
body: Hello Wendy,

I would say just do as you have, comment on it, vote on it, and once the development team has updated this case, you will receive a notification on it.

It's in **Needs Verification** right now as it's still in the backlog. For more information on how feature requests are prioritized, have a look at our [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Regards,

Shannon


Tags: cloud

confluence-cloud
Setting up a Global Space (Dashboard view) in Confluence
Asked by Jennifer Danehower:

Is there a way to set-up a global space (dashboard view) in Confluence that serves as the main launching page for the rest of the spaces within a single enterprise instance? I have found the diagram under the "Space" Confluence Documentation but not how to create the very top part of the diagram.

<https://confluence.atlassian.com/confcloud/spaces-724764748.html>

How do I create that single global launching page for my company?


Answers:
author: Heth Siemer
body: Create a new space with a single page in it and called it the "Confluence Landing" space.  

Click on the **Admin Cog \>** **General Configuaration** . There should be a section called **Further Configuration** to the left. There you can change the **Site Homepage**to whatever Confluence Landing space you create.

Atlassian Documentation: <https://confluence.atlassian.com/doc/configuring-the-site-home-page-138140.html>

Best Practices....

1. I used the CSS below to hide comments, likes, the main header, and the sidebar, as I didn't want those things appearing on my landing page
2. I use the MultiExceprt macros [https://marketplace.atlassian.com/apps/169/multiexcerpt?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/169/multiexcerpt?hosting=cloud&tab=overview) to house the content for my landing page on a different page so I can edit different sections without breaking my format. We have a "tools maintenance" section for Confluence and Jira that I update daily from my own status board and it'll reflect on the landing page.

**CSS**:

```
/* DO NOT MODIFY THIS CSS STYLESHEET MACRO */div#main-header, #comments-section, #labels-section, div.page-metadata, div#likes-section, div#children-section.pageSection.children-showing.group, div#children-section.pageSection.children-hidden.group, div.ia-splitter-left{display:none;}.theme-default .ia-splitter #main, .theme-default .ia-splitter #footer{margin-left:0px !important;}??
```


Tags: dashboard

space
How do I increase the font size of my table of contents
Asked by nickm:

I created a flat table of contents using only Heading 1's included inside of the table. I cannot figure out how to increase the font size of the Table of Contents so that it is not so tiny. I surprisingly didn't see anything about this in the documentation but I guess it is not part of the main parameters of the table.


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

Server or Cloud?

Best

JP

comments: author: Charan goud
body: Cloud


author: manoel.andreis@outsystems.com
body: I'm having the same trouble, did you fix it?

Thanks a lot.


Tags: font

table-of-contents
Can you find text on a Confluence page that is in an Expand macro?
Asked by NancyB455:

I have a user with a long page of text. Apparently, they use Ctrl-F to locate parts on the page.

She was thinking of putting some parts into Expand macros, but that would prevent them from using Ctrl-F to find the particular word/section they need. Is there a macro or something that would let them find words hidden in an Expand macro?

(A regular page search does still find the page containing the word. And I'm going to go look at what she is doing and make some "let's divide this page up" recommendations. But I thought I'd ask.)

Thank you.


Answers:
author: Elridge Bibera
body: Hope somebody has an answer for this. I'm in the same predicament. It's very hard to edit pages with multiple expands and having the Macro titles unavailable for search makes editing more difficult.

comments: author: Heather Blue
body: The work around I've been using is placing the name of the expand above the expand macro and just not naming the expand:

![confluence.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/155898i5F3E5172A47FB307/image-dimensions/281x242?v=v2 "confluence.PNG")


author: seneca
body: this helps with the content in the \*title\* of the expand macro, but not the \*content\* of the expand. And that's what the original post, and my current question, is about.  
I've got a long section in an expand, and I would very much like to be able to have \^f on the page be able to find that info. At least optionally.


Tags: confluence-server

macro
How to insert a non-breaking space?
Asked by Julien Gattelier:

Using Confluence Cloud (as of 07-2019), I cannot find a way to insert a non-breaking space between two words.

I tried

* finding a "Symbol" panel referenced in some other questions: this panel does not seem to exist anymore
  * in other words, I did read <https://community.atlassian.com/t5/Confluence-questions/How-do-I-insert-a-non-breaking-space/qaq-p/285346> and the current question is not a duplicate
* using the usual Windows shortcuts (alt + 0 1 6 0 and alt + 255)
* writing a litteral \&nbsp;
  * this "\&nbsp;" appears litteraly in the published content

I'd like to avoid installing an app in order to edit the underlying markup.

Thanks! :)


Answers:
author: Julien Gattelier
body: This suggestion has been created <https://jira.atlassian.com/browse/CONFCLOUD-67367>
Attachments list at bottom of Confluence page exported to HTML
Asked by William Parker:

Whenever we export a Confluence page to HTML, there is a list of all the attachments at the bottom of the page. These attachments are images existing on the page. What can be done to not generate or remove this list from the HTML page?

The images themselves are displaying in the page content as expected.

![image.png](/t5/image/serverpage/image-id/62000i04074AF850EFB605/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Metin Savignano
body: I found the following solution:

The Confluence HTML export includes a CSS file under styles/site.css to which you can add the following line

```
DIV.pageSection.group { display: none; }
```

The attachments section will then still be there, but it won't be displayed any more.

To apply the same solution to the footer saying that this is a Confluence export

```
DIV#footer { display: none; }
```

or for both simply

```
DIV.pageSection.group, DIV#footer { display: none; }
```


author: Shannon S
body: Hello William,

Welcome to Atlassian Community. It's nice to meet you.

You can try to customize the HTML export JAR file, per Stephen's instructions on this thread: [Can you customize HTML Exports?](https://community.atlassian.com/t5/Confluence-questions/Can-you-customize-HTML-Exports/qaq-p/977076)

Otherwise, you might be able to use [an add-on from Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=html%20exports) to customize the export.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: atlassian-marketplace
Can we import Confluence 5.8.8 to Confluence 6.13.6
Asked by Ganesh:

Hello Team,

I have latest Confluence 6.13.6 system configured, and now want to import XML backed up from Confluence 5.8.8

Is it possible ??

Similarly, We have new JIRA v7.13.3 and want to import XML backed up from JIRA v6.1.7

can we import ?

Thanks In advance.


Answers:
author: Alexis Robert
body: Hello [@Ganesh](/t5/user/viewprofilepage/user-id/3257433) ,

yes it's possible to import any XML export from version 5.x to a Confluence 6.x instance.

Let me know if this helps,

--Alexis

comments: author: Ganesh
body: The Importing is halted after 90% and log showing below info:

\[impl.schedule.caesium.JobRunnerWrapper\] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse\[runOutcome=ABORTED,message='LaaS performance logging is turned off'\]


author: Alexis Robert
body: Hi [@Ganesh](/t5/user/viewprofilepage/user-id/3257433) ,

this message is a warning if I'm not mistaken, and it's normal to have the import stuck at 90% - this is when Confluence is doing a reindexing and other internal stuff. You should leave it running, I believe it will complete after a while.


Tags: confluence-server

jira

server