youngmon/atlassian-qna huggingface dataset:
JIRA iOS Cannot Break Link Cloned Ticket
Asked by Jean Gagne:

I'm using JIRA iOS 212.0.0.5347. After I cloned a ticket, I can't break the tie between the cloned ticket and the original ticket. I tap on the X and the original ticket always open.


Answers:
author: Carlos Garcia Navarro
body: Hi [@Jean Gagne](/t5/user/viewprofilepage/user-id/5155359) - I tried to reproduce this issue using the Jira app in iOS and also noticed that when I tapped the 'x' by the linked issue it would redirect me to the screen with its details. But I'm able to remove the link if I click exactly on the 'x' (I had to try a few times). It seems that you need to be very precise...

Can you delete the links when using Jira on your computer?

![WhatsApp Image 2024-08-24 at 6.53.05 PM (1).jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/343655iBC90A99BD9145218/image-dimensions/171x352?v=v2 "WhatsApp Image 2024-08-24 at 6.53.05 PM (1).jpeg")

comments: author: Jean Gagne
body: Hello [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)The answer is YES (very easily). Thanks for taking the efforts to "reproduce" the problem. Your answer is dead on target. My fingers are quite big so it doesn't really help.


author: Simon Stiefel
body: Hi [@Jean Gagne](/t5/user/viewprofilepage/user-id/5155359) ,

Thanks for raising this! I've forwarded this issue to the appropriate team to have a look at it.

Regards,

Simon


Tags: cloud

jira-cloud
How to export all data from comments field to excel file in jira
Asked by Lisa New:

How to export all the data from comments field to excel file using jira.


Answers:
author: Lisa Forstberg
body: Hi [@Lisa New](/t5/user/viewprofilepage/user-id/5565462) ,

Welcome to the community.

Create a filter for the issues you would like to export

Click on the Export issues \> Export Excel CSV (all fields)

![Screenshot 2024-08-24 at 17.46.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/343636i26E016B59A0E1DF4/image-size/large?v=v2&px=999 "Screenshot 2024-08-24 at 17.46.58.png")

That would give you to a lot of empty columns but it will also give you every single comment as a column with timestamp and userID.

Like this:

![Screenshot 2024-08-24 at 17.48.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/343637i897E199BD7A1A81D/image-size/large?v=v2&px=999 "Screenshot 2024-08-24 at 17.48.53.png")

Best of luck

/Lisa


author: Aron Gombas _Midori_
body: [@Lisa New](/t5/user/viewprofilepage/user-id/5565462) (I saw you posted this question for the DC, too, but this one is *for the Cloud*.)

You can use the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app to [export comments along with other issue fields](https://midori-global.com/products/better-excel-exporter-for-jira/cloud/export-samples/jira-issues-excel-reports-with-comments-worklogs-history) to a spreadsheet like this:

![jira-issues-selected-fields-with-comments.png](https://community.atlassian.com/t5/image/serverpage/image-id/343826i479AA3CA89916916/image-size/large?v=v2&px=999 "jira-issues-selected-fields-with-comments.png")

As you see, comment author, time and text appear in separate columns having the correct data type.

*(Discl. this paid and supported app is developed by our team. Free for 10 users!)*


Tags: cloud

jira-cloud
colud not open jira service managment archive
Asked by Mehran Namdar:

HI

I have problem to open below link , how can download jira service managment obr file ?

<https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history>


Answers:
author: Ravina
body: Hi [@Mehran Namdar](/t5/user/viewprofilepage/user-id/1172023) There is an ongoing incident for the marketplace, please try after sometime

<https://developer.status.atlassian.com/>

Also, you can give the get the obr file link from the below page and use it in the jira for install

<https://www.atlassian.com/software/jira/service-management/download-archives>


Tags: cloud

jira-service-desk-data-center
How can I add a new task status (in addition to "to do, in progress, and done")?
Asked by Rashad Bekhtaoui:

In my free Jira account, I have 2 projects, in o of the first I could add a new status, but in the second I couldn't find the "+" symbol (the one for adding a new status).


Answers:
author: shiva kumar Gosul
body: In backlog or sprint page, click Board (top right) go to configure and click Columns.   
in Columns, extreme right side there unmapped statuses, drag drop to respective columns


author: Ravina
body: Hi [@Rashad Bekhtaoui](/t5/user/viewprofilepage/user-id/5575620) Does both the projects are of same type (Company Managed or Team Managed) also can you add the screenshot of the both projects workflows where you see add status button and where not?


Tags: cloud

jira-cloud
I want to fill out a custom field of people type
Asked by Esau Espinoza:

This is the JSON I use for that purpose

{ "fields": { "customfield_10282": { "id":"{{triggerIssue.parent.reporter.accountId}}" } } }

I am getting "data was not an array" error message. But when I use assignee field it works well.

Can someone give an hand with this?


Answers:
author: Bill Sheboy
body: Hi [@Esau Espinoza](/t5/user/viewprofilepage/user-id/5575466) -- Welcome to the Atlassian Community!

Custom fields of People type are implemented as multiple-select, even when the single-user option was selected. This applies to all team-managed, or other project types, using People type fields.

The solution is to use the array format for the JSON, as the error message indicates. Here is the documentation for that format:

<https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-user-picker-custom-field>

For example:

```
{
  "fields": {
    "customfield_10282": [
      { "id": "{{triggerIssue.parent.reporter.accountId}}" }
    ]
  }
}
```

Kind regards,  
Bill

comments: author: Esau Espinoza
body: Hi Bill, thanks for help!

It works!


author: Trudy Claspill
body: Hello [@Esau Espinoza](/t5/user/viewprofilepage/user-id/5575466)

Welcome to the Atlassian community.

Is this being used in an Automation Rule? If so, please provide screen images showing the entire Automation rule. and the details of the step where you are using this JSON code.

Also, please provide all the information from the Audit Log for the rule execution.

You have flagged your question as being related to the Jira Service Management product. Can you confirm that is accurate? Also, are you working with a Team Managed project or a Company Managed project?

comments: author: Esau Espinoza
body: Hi Trudy,

Thanks for the help.

I attach the screenshots. It is a Team Managed project that use software project template

![Captura de pantalla 2024-08-23 a la(s) 11.07.01?p.?m..png](https://community.atlassian.com/t5/image/serverpage/image-id/343612i6B3FD9F0839D2930/image-size/large?v=v2&px=999 "Captura de pantalla 2024-08-23 a la(s) 11.07.01?p.?m..png")


author: Esau Espinoza
body: ![Captura de pantalla 2024-08-23 a la(s) 11.04.38?p.?m..png](https://community.atlassian.com/t5/image/serverpage/image-id/343613i0C28AAC9F57B3FEC/image-size/large?v=v2&px=999 "Captura de pantalla 2024-08-23 a la(s) 11.04.38?p.?m..png")


author: Esau Espinoza
body: ![Captura de pantalla 2024-08-23 a la(s) 11.04.26?p.?m..png](https://community.atlassian.com/t5/image/serverpage/image-id/343614iCD15EC3E3CEE4885/image-size/large?v=v2&px=999 "Captura de pantalla 2024-08-23 a la(s) 11.04.26?p.?m..png")


author: Trudy Claspill
body: Thank you for the additional information.

Please provide screen images showing the entire Automation rule.

Is this execution of this rule was it your intention that MDP-196 be the editted?

What type of issue is MDP-196?

Does it actually have a Parent issue?


Tags: cloud

jira-service-management

jira-service-management-cloud
Quickfilter JQL Query for Assigned Tester?
Asked by Traci Kowalkowski:

I have clients that complete testing on different tickets. When they select a ticket to test, they put themselves into the tester field of the ticket. I would like to be able to filter the tickets that a particular client is the tester for. Any ideas of a JQL query that would do this?


Answers:
author: Trudy Claspill
body: Hello [@Traci Kowalkowski](/t5/user/viewprofilepage/user-id/5575438)

Welcome to the Atlassian community.

What type of field is the "tester" field? Is it a user picker, a selection list, or something else?

With just native functionality you can create explicit Quick Filters using JQL. You would have to create one Quick Filter for each possible value of the tester field.

comments: author: Traci Kowalkowski
body: The tester field is a selection list of all the people assigned to the project (developers, clients, QA tester et al.) I know I would need a Quick Filter for each possible value. I am looking for the JQL query to use to filter those values. For example, in the image below, I've assigned myself as tester on this ticket. I would like to now filter all tickets to those that only have user "Traci" as the Tester. Is that possible?

![Screenshot 2024-08-26 094715.png](https://community.atlassian.com/t5/image/serverpage/image-id/343855i109A446A4B9AF455/image-dimensions/288x285?v=v2 "Screenshot 2024-08-26 094715.png")


author: Trudy Claspill
body: Hello [@Traci Kowalkowski](/t5/user/viewprofilepage/user-id/5575438)

If you are new to creating filters you might benefit from the free training available from Atlassian University.

<https://university.atlassian.com/student/catalog/list?search=jql>

There is also the documentation on performing basic searches, and then transitioning into JQL searches.

<https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/>

A JQL statement is comprised of fields with criteria operators and values, with those being combined using AND and OR to make more complex statements. For a simple filter like yours the statement would be

"Tester"=*insert value*

Use the View All Issues screen (under the Filters menu) to work out the JQL and make sure you are getting the results you expect. Then copy that to a Quick Filter in your board.


author: shiva kumar Gosul
body: Type Assignee=employee id


Tags: cloud

jira-cloud

jira-work-management
Dynamic form in jira: Rules are not getting applied
Asked by Lamice Skhiri:

I have Dynamic forms in Jira added to my Jira project in CLoud. I have all the screens and fields configured. For some reasons, the rules based on the conditions do not apply. Anything I can check?


Answers:
author: Lisa Forstberg
body: Hi [@Lamice Skhiri](/t5/user/viewprofilepage/user-id/5575422) ,

Welcome to the community!

Can you explain a little bit more around

* what type of project are you working in
* what kind of conditions you are trying to achieve in your form

Also attaching a few screenshots of your form and conditions will help loads

all the best

Lisa

comments: author: Lamice Skhiri
body: Hi Lisa,

I am using Jira software with the dynamic forms app.

In my case, I am requesting a field to to show up and be required only this this condition but this is not working.

I can see this error in my console:

{"errors":{},"errorMessages":\["The property gic-jsm-fields-layout-preference does not exist."\],"httpStatusCode":{"empty":false,"present":true}}

Do I need any specific settings to the fields? Thanks!

![Screenshot 2024-08-26 at 11.59.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343950i3557020BF74D973A/image-size/large?v=v2&px=999 "Screenshot 2024-08-26 at 11.59.06?AM.png")


author: Lisa Forstberg
body: Hi!

Thanks for the screenshot

The IAM Role field should be displayed only if the user choose option "Config S3 Upload" in the field "Configuration Change Type"? And if displayed it also should be mandatory?

First check that the "IAM Role" field is not made required in the field configuration scheme of the project or validated in the create transition of the workflow. It can't be both hidden via Dynamic Form and required in the field configuration.

/Lisa


Tags: cloud

jira-cloud
Plans seems to be assuming multiple people can work on a single story (kanban)
Asked by Jill Doty:

I created a plan using multiple kanban teams, and estimated using days. When I use the auto-schedule feature, it seems to assume multiple people can work on the same story because it sets start and end dates that are less than the total day estimate I gave the story (see screenshot).  

My team has 2 people, is using kanban planning, and has a weekly hourly capacity of 80.

I can't seem to find any settings that can adjust this behavior and would appreciate any advice.

![image.png](/t5/image/serverpage/image-id/343601i99B29E7677849422/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Seon Shakespeare
body: Hi Jill,

Jira's auto-scheduler in Plans primarily focuses on team capacity, not individual assignees. This means it might schedule multiple tasks for the same person on the same day.

A workaround is to create a separate team for each person in Jira. This will prevent the auto-scheduler from assigning multiple tasks to the same person on the same day.

You can learn more about how the auto-scheduler works here: <https://support.atlassian.com/jira-software-cloud/docs/how-does-the-auto-scheduler-in-advanced-roadmaps-work/#How-the-Auto-scheduler-allocates-capacity>

Hope this helps!

comments: author: Jill Doty
body: Sorry, I'm still confused! Reading the linked article, I see

"the Auto-scheduler assumes that one person can handle one story-level issue at a time"

However, I have a 5 day story that, according to the start and end dates in the image above, can be completed in 3 days - which I have to assume means the scheduler is assuming multiple people can work on the story at the same time.

I'd prefer not to create a separate team per person, because I want the capacity behavior you described and don't want to preemptively assign work to any specific individual. I just want to schedule assuming 1 person works on a story.


author: Seon Shakespeare
body: Hi Jill,

You bring up some great points! The auto-scheduler can be unpredictable. It *should* consider that only one person works on a story at a time, but it doesn't always do that consistently.

Double-check for any hidden dependencies between your stories, as those can affect the schedule. If you're still seeing issues, the best next step is to contact Atlassian Support. They can help investigate and might even suggest a feature request for more control over the auto-scheduler.

Hope this helps!


author: Jill Doty
body: Thanks Seon! I'm not thrilled but accept the answer of "you just can't do that" (yet).


Tags: cloud

jira-cloud

jira-software

plans
I want to clone epics using automation.
Asked by Derick:

I want to clone an epic and clone all the sub-tasks o![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/343568i7BE8C0E4A0A2F750/image-size/large?v=v2&px=999 "image.png")f that epic, but it's not working


Answers:
author: caglad
body: We did something similar.. we have a project (epic) with tasks and subtasks that we use over and over again. I created a rule that said when issue goes from start to ready to work, create these tasks.. in your automation create all the tasks and or subtasks.. then the next epic it will auto create all the tasks

comments: author: Derick
body: [@caglad](/t5/user/viewprofilepage/user-id/3616945) I wanted to automate the entire process, and your idea seems super useful. Could you share a screenshot of the screen so I can analyze the structure and try to replicate it?


author: Luka Hummel - codefortynine
body: Hi [@Derick](/t5/user/viewprofilepage/user-id/5575401) and welcome to the community!

If you want a more streamlined way to clone epics along with all their subtasks and associated data, you might want to explore our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2793518). Deep Clone allows you to clone entire epics with their subtasks, including custom fields, attachments, and comments, making it easier to replicate complex issue structures in Jira.


author: Clara Belin-Brosseau
body: Hello [@Derick](/t5/user/viewprofilepage/user-id/5575401)

If you're seeking for an easier way to **clone epics with all their subtasks** , you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2793518&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

![Elements Copy & Sync - Copy full hierarchy of issues .png](https://community.atlassian.com/t5/image/serverpage/image-id/343764i8C6D3F9835A090C2/image-size/large?v=v2&px=999 "Elements Copy & Sync - Copy full hierarchy of issues .png")

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/clone-a-full-issue-hierarchy-at-once?&utm_source=community&utm_medium=answer&utm_campaign=question_2793518&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).

comments: author: Derick
body: [@Clara Belin-Brosseau](/t5/user/viewprofilepage/user-id/5326232), Thank you! I understand. Automating the entire process is often the ideal, but if you find it's truly impossible, then exploring other solutions like this app is a great alternative.


Tags: cloud

jira-cloud
Query for a date range
Asked by Christina Le:

I am trying to pull a list of tickets that have a start date between August 26th and August 31st, but keep getting tickets in a different range. Is there a way to show tickets that have a start date on the week of 8/26?

issuekey = Ticket-782 OR "Parent Link" = Ticket-782 OR issuekey in childIssuesOf(Ticket-782) AND "Target start" = "2024-08-26"


Answers:
author: Trudy Claspill
body: Hello [@Christina Le](/t5/user/viewprofilepage/user-id/5575373)

Welcome to the Atlassian community.

When you use OR in your filter that tells Jira you want issues that match any of the OR'd conditions. Your filter is being interpreted to find issues that match any one of this set of conditions:

1. issuekey=Ticket-782
2. "Parent Link"=Ticket-782
3. issuekey in childIssuesOf(Ticket-782) AND "Target start" = "2024-08-26"

The date criteria is applied only to the issues that are selected by the *issuekey in childIssuesOf(Ticket-782)* criteria. Is that what you intended?

Additionally this criteria:

"Target start" = "2024-08-26"

...will get the issues that have exactly that value in the "Target start" field. If you want issues where the "Target start" is within a date range then you need criteria like this:

"Target start" \>= "2024-08-26" AND "Target start" \<= "2024-08-31"


Tags: data-center

jira-data-center
QAlity Test Management
Asked by Shaun McIver:

When trying to download the QAlity Test Management for Jira App, I keep receiving a single line message "something went wrong". If anyone can provide assistance on this it would be appreciated, thank you.


Answers:
author: Micha? Kowalewski_SolDevelo
body: Hi [@Shaun McIver](/t5/user/viewprofilepage/user-id/5575370)

This is Micha? from SolDevelo, the company behind the QAlity Test Management for Jira App. If the tips suggested by Nicola and Carlos didn't help, then it is best if you contact the Atlassian support team directly because Atlassian manages installations and licenses. You can contact them [here](https://community.atlassian.com/).

If you had any questions regarding the QAlity app after installation, feel free to contact us [here](https://soldevelo.atlassian.net/servicedesk/customer/portal/6/group/10).

Kind regards,  
Micha?  
SolDevelo Team


author: Nikola Perisic
body: Welcome [@Shaun McIver](/t5/user/viewprofilepage/user-id/5575370)

When did you start to have this issue? Have you tried logging off and logging in? Have you tried clearing your cache for Atlassian.com and also starting in incognito mode?

comments: author: Carlos Garcia Navarro
body: Also, can you try with another browser?


Tags: cloud

jira-cloud
Defect turned into enhancement
Asked by Jessel Bentley:

Hey Guys!

Can someone provide some guidance on to manage defects found in Jira that turned into enhancement after analysis was completed?

Should we just document the finding and close it out? Should this defect be attached to the now enhancement story?

Can you guys share your thoughts?

Thank you!

-Jess


Answers:
author: Bill Sheboy
body: Hi [@Jessel Bentley](/t5/user/viewprofilepage/user-id/5523482)

In my opinion, this depends upon what you want to measure and influence...

This symptom is an anti-pattern, sometimes called "design by defect", where stakeholders try to get elevated priority by submitting an enhancement request as a defect. It could also be an education issue where a product's capabilities are misunderstood and so a defect is submitted because something did not work as expected.

If this is infrequently happening, perhaps just convert the issue type and continue on. But if this is happening often, it may be better to experiment with:

* use a defined triage process for defects, and communicate it to stakeholders
* close the defect with an appropriate resolution / disposition
* communicate to the requestor the resolution and the intake / submission process for enhancement requests
* identify opportunities to educate stakeholders on current and planned features
* measure / monitor the frequency of such defect submissions to decide additional actions

Kind regards,  
Bill

comments: author: Jessel Bentley
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) thank you so much for your input.


author: caglad
body: We have some many other issues that we just change the issue type from bug to enhancement and close it out. You could also create a label "wasreallyenhancement" or something like that so you can do a report on how many you are updating.


Tags: cloud

jira-cloud
Search for who resolved an issue
Asked by Angie Affolter:

Is there any JQL (we also have ScriptRunner) that would allow me to see who resolved an issue?

__PRESENT

__PRESENT

__PRESENT

__PRESENT

__PRESENT

__PRESENT


Answers:
author: John Price
body: For issued resolved by a particular user, I think will work in Data Center too:

```
status CHANGED to Resolved BY currentUser()

```

or substitute a username. But there's no data field holding the name of the resolver, so you can't view it in filter results. On the issue screen you have to check the history.

If you really need to capture this as a searchable or reportable field, you will need to create a custom field of the correct type and use Automation for Jira or a workflow post function to populate the field, but that's not too hard.

comments: author: Carlos Garcia Navarro
body: The JQL works in Data Center too :-).


Tags: data-center

jira-data-center