youngmon/atlassian-qna huggingface dataset:
system-administrators
Asked by Bastian Franke:

We use the confluence server version and the only user with system-administrators rights is the user System Administrator ([noreply@atlassian.com](mailto:noreply@atlassian.com)). How is it possible that one of us get system-administrators rights? We changed from the cloud version to the server version?


Answers:
author: Shannon S
body: Hi Bastian,

If you're using Confluence later than 6.5.0, you can recover using this method:

* [Restore passwords to recover admin user rights](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html)

If it's 6.5.0 or later, try this:

* [Restore password to recover admin user rights 6.5.0 and earlier](https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html)

Let me know if you're not successful or if you have any questions.

Regards,

Shannon


author: Thomas Schlegel
body: Hi Bastian,

you have to add your user to the group "confluence-administrators" on this page:

http://\<your-confluence-url\>/admin/users/domembersofgroupsearch.action?membersOfGroupTerm=confluence-administrators
Handover administrative rights
Asked by Bastian Franke:

We use the confluence server version and the only user with system-administrators rights is the user System Administrator ([noreply@atlassian.com](mailto:noreply@atlassian.com)). How is it possible that one of us get system-administrators rights? We changed from the cloud version to the server version.


Answers:
author: Nic Brough -Adaptavist-
body: When you migrate from Cloud to Server, you can use <https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html> to get the system admin access back.
Is it possbile to predefine labels that can be used exclusively and which will be suggested?
Asked by I Bgs:

Is it possible to predefine labels that can be used in a space, to prevent for example similar labels with slightly different spelling?

Is it possible to configure the label entry with suggestions of labels there where already used/ which are predefined (if possible?)

Regards,

Begburs


Answers:
author: Thomas Deiler
body: Dear [@I Bgs](/t5/user/viewprofilepage/user-id/1150922),

the best answer I could find when searching for "*confluence predefine labels*" was this accepted article:

[Can I use my own controlled vocabulary for labels in confluence?](https://community.atlassian.com/t5/Confluence-questions/Can-I-use-my-own-controlled-vocabulary-for-labels-in-confluence/qaq-p/713406)

So long

Thomas

comments: author: I Bgs
body: Thank you!


Tags: label
Hi! Is it possible to crosslink documents in Confluence?
Asked by Ana Langerholz:

I was wondering, if it is possible, to have values from a f.i. Excell spreadsheet or some other table referenced on a written Confluence page. Of course, the values on the page should automatically change, if they change in the Excel.

Thank you very much!


Answers:
author: Damien Tan
body: Hey [@Ana Langerholz](/t5/user/viewprofilepage/user-id/1183277)

If you are looking for a way to cross link the cells from a **tables** in Confluence from one page to another, I don't t think that can be done natively.  
Perhaps you can try the third-party plugins that is suggested [here](https://community.atlassian.com/t5/Confluence-questions/Re-Linking-to-cells-in-a-excel-spreadsheet/qaq-p/301431/comment-id/50878#M50878) in another post.

* <https://marketplace.atlassian.com/plugins/com.playsql.playsql-plugin/cloud/overview>

But if you are referring to include a page or certain part of the page, you can look into using the macros below:

* [Include Page](https://confluence.atlassian.com/doc/include-page-macro-139514.html)
* [Excerpt Include](https://confluence.atlassian.com/doc/excerpt-include-macro-148067.html)
The service is unavailable
Asked by Rajratan Dahane:

Hi team,

While I am accessing the site through localhost then i am able to login and site is working .

but when i am trying to login **[https://inetwikiqa.pg.com/](https://inetwikiqa.pg.com/?)** out side the server   
I am getting an error "**The service is unavailable**" why this error is coming?.


Answers:
author: Thomas Deiler
body: Dear [@Rajratan Dahane](/t5/user/viewprofilepage/user-id/1160612),

* Can be a firewall issue.
* Can be a false configured proxy (Port mapping of 8090 to 443 missing).
* SSL is disabled.
* or the domain name is not registered by DNS.

Can you please provide more information about your setup?

So long

Thomas

comments: author: Rajratan Dahane
body: Hi Thomas,

Thanks for your help,

what would be the firewall issue like?

how do i check domain name present in DNS? or not  

Thanks

Rajratan


author: Thomas Deiler
body: Dear [@Rajratan Dahane](/t5/user/viewprofilepage/user-id/1160612),

open a shell (powershell) and type

```
nslookup?inetwikiqa.pg.com
```

Could it be resolved?

A firewall could block the whole request to that domain. But it seem that you have a DNS problem: <https://mxtoolbox.com/domain/inetwikiqa.pg.com/>

So long

Thomas
Repository Management of documentation in confluence
Asked by donna edwards:

Can anyone point me in the right direction - I am part of a development team and we are currently having issues with maintaining our documentation. We are looking for a repository management tool/plugin that will allow us to work on different versions of technical documentation at the same time and merge into the base documents when complete. Kind of like working on 2 branches of code and then merging into the trunk.

We would like something that would highlight conflicts in the documents and allow us to merge the conflicts.


Answers:
author: Stephen Deutsch
body: Well, one option would be to use the [Scroll Versions](https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-versions/server/overview) Marketplace app in Confluence. Give it a try and it might work for your needs.

Another option would be to store your technical documentation in your git repository and simply use a tool like [Git4C](https://marketplace.atlassian.com/plugins/com.networkedassets.git4c.confluence-plugin/server/overview) to display it in Confluence.

comments: author: roman
body: Hi [@donna edwards](/t5/user/viewprofilepage/user-id/1183262),

As Stephen mentioned you could give a try of Scroll Versions, which allows you to version the whole space. You can track changes between the content if different versions, publish to other spaces (or even other Confluences) and compare the content between those spaces.

It's possible to reschedule and merge pages for different versions, but it's not yet possible to resolve conflicts on a paragraph level. We are tracking this feature request [here](https://k15t.jira.com/browse/VSN-1783).

Hope this helps.

Cheers,  
Roman.
Create new page dialog hangs indefinetly before content/templates are displayed
Asked by Anders Sj?gren:

I have a problem very well described by this post <https://confluence.atlassian.com/confkb/creating-a-page-in-firefox-causes-the-create-dialog-to-wait-indefinitely-790791437.html> , except that it happens both in Firefox and Chrome, and that we are using the cloud version of confluence.

We have the same issue on several computers, several different instances of confluence cloud. I have only tested on Windows 10. It has been like this for several weeks at least and it is quite frustrating.

When it happens I can hit ESC key to close the dialogue, and the second time the dialogue box loads with content immediately.

Does anyone recognize this, and, if so, have a resolution?


Answers:
author: Evan Favermann Eisert
body: I also am having this issue. Is there a ticket I can add comments to?

![Screen Shot 2019-10-11 at 2.03.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/69187i9E5A3A034B4A8FF6/image-size/large?v=v2&px=999 "Screen Shot 2019-10-11 at 2.03.58 PM.png")


author: thais
body: Hi, Anders,

I could not replicate the behaviour you're experiencing on our test instance using Chrome and Firefox.

In order to do a more in depth troubleshoot, I will kindly ask you to raise a ticket with us at the Support: <https://support.atlassian.com/contact/#/>

Thanks!


Tags: cloud
How do I re-gain access to Confluence after removing Jira as user source?
Asked by Yomo G:

After I removed Jira as being the user source, nobody could access our Confluence instance anymore.  

I have tried the recovery admin procedure. No luck.  

I have tried creating local (admin) users, since we had none. No luck.  

I followed all the instructions regarding these 2 options, multiple times.  

I still get an error saying the username/passwords do not match.  

I checked the logfiles and noticed the USE permissions error.  

The USE permissions are there in the database.  

As a devops I am stuck right now.  

Please help.


Answers:
author: Thomas Deiler
body: Dear [@Yomo G](/t5/user/viewprofilepage/user-id/1183270),

I have no solution for your serious problem, but probably I can assist.

When setting up Confluence for the first time, there is an admin account created in the internal DB of Confluence. Afaik, you cannot get rid off this account, even when you add Jira as a source of users.

First make a DB backup with the DB tools and open a connection to the Confluence DB. Shut down Confluence. Go through the structure (hard thing) and locate that internal admin account. Is it active/disabled?

Second search for that User Directory information. There could be two entries found. Changing the priority manually will probably resurrect your instance.

One completely different approach: Setup a completely new Confluence instance. When importing your last XML backup, there is a chance that you get asked which user directory to take.

Let me know if my thoughts were helpful.

So long

Thomas

PS: If nothing else helps - probably the support can help.

comments: author: Yomo G
body: Hi [@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715),

Thank you reaching out and trying to assist.  

I managed to find the problem. The user-mapping was missing in the database for the local user.  

I created a new local user and followed the instructions precisely.

These instructions: <https://confluence.atlassian.com/conf510/restore-passwords-to-recover-admin-user-rights-829077919.html>

<br />

This created the correct local admin user and mapping and restored my access to Confluence.  

After that I could reconnect Confluence with Jira as the source for my User management and all looks good now!  

Thank you.   

This question/problem has been solved.


author: Thomas Deiler
body: Dear [@Yomo G](/t5/user/viewprofilepage/user-id/1183270),

was my answer also fine enough to be 'accepted'?

Many Thanks

Thomas


author: Yomo G
body: Hi [@Thomas Deiler](/t5/user/viewprofilepage/user-id/484715),

Your answer was not really the answer to my problem (the new admin user was already active and I did not need the setup of a new Confluence setup).   

I do appreciate your answer.

But for reaching out and your willingness to assist, I have upvoted your answer.

Thanks again,

Yomo
Users logging into Confluence multiple times to access different spaces
Asked by Louise MacBean:

We use Confluence as our company intranet and a place to store technical documentation.

I have had feedback from users that when they move from one space to another, they are required to log in again. This is frustrating for them, and means they consider Confluence difficult to navigate.

Why is this happening? Any way I can make it easier? I haven't encountered this problem myself.


Answers:
author: Thomas Deiler
body: Dear [@Louise MacBean](/t5/user/viewprofilepage/user-id/1183260),

I have a suspicion. The auto logout timer. By default it is set to 10 min.

Go as an Admin to -\> General Configuration -\> Security Configuration and increase the value (Secure administrator sessions?) from 10 to 30 (or more or disable).

So long

Thomas

comments: author: Louise MacBean
body: Hi Thomas,

Thanks for your reply. I took a look at this, and it seems that the 'Secure administrator sessions' setting only affects administrators using admin access.

The problem we are having is general users (not administrators) being requested to log in when they access different spaces on the same confluence site.

Could be a problem with IE, maybe? I noticed Confluence works better for me in Chrome.


author: Thomas Deiler
body: You are right - but i remember that there was also some auto log out for non admins.


author: Thomas Deiler
body: Yup - there is the explanation: [Session Timeout per User (Auto-Logout)](https://community.atlassian.com/t5/Jira-Core-questions/Session-Timeout-per-User-Auto-Logout/qaq-p/151849)


author: Louise MacBean
body: It says that the default session timeout is 5 hours - my users are being prompted to log in again after only a few minutes? It is only happening when they try to go to another space.


author: Thomas Deiler
body: I had a look at my settings (unmodified default):

```
<session-config>
   <session-timeout>60</session-timeout>
   <tracking-mode>COOKIE</tracking-mode>
</session-config>
```

This means, after 60 minutes of inactivity the session is deleted.

See also [Default session timeout for Apache Tomcat applications](https://stackoverflow.com/questions/14433070/default-session-timeout-for-apache-tomcat-applications).

What's your setting?


Tags: login
Insert Office Excel Macro
Asked by Chinni P Vennapusapally:

Here is what I did...  
1) I Inserted MS Excel Sheet to OneConfluence.

2) Inserted 'Office Excel' macro to that MS Excel Sheet.

When I try to edit that document...below is the error message that I get...

![Inline image 1](https://mail.google.com/mail/?ui=2&ik=42f39a848a&view=fimg&th=161507337280d14e&attid=0.1&disp=emb&realattid=ii_161506ea0c3be5ae&attbid=ANGjdJ-ttkSnIPs1gxR7xdfUoE4fy4AKjHAiyNGGdH4Ks1ffYnN3EgjFZTp7nnYQzaUccwduaAcYLcmXfB9EMsYR6536Ytf--Twr6B8ISqs1k2O5WEYXG9ut5fi-CSU&sz=w1124-h830&ats=1517474934320&rm=161507337280d14e&zw&atsh=1)


Answers:
author: Damien Tan
body: Hey [@Chinni P Vennapusapally](/t5/user/viewprofilepage/user-id/1183245)

the screenshot of the error message that you're trying to show doesn't seem to be displaying properly. is it possible to check if that's uploaded properly or can you upload it again?
How to make Jira Macro Searchable?
Asked by Timothy_Harris:

So I am adding a Jira macro to a page. I need the contents of the macro to be searchable in Confluence.

This does not seem to be the case. Does anyone have a solution to this?


Answers:
author: Shannon S
body: Hi Timothy,

The content within the Jira issues macro is not searchable within Confluence.

We do have a feature request for this that you're welcome to vote on and comment with your usage case:

* [CONFCLOUD-2689](https://jira.atlassian.com/browse/CONFCLOUD-2689)

Be advised that it is a long-standing request and it doesn't appear that it will be implemented in the near future, but any feedback you can provide on the case will be helpful.

Let me know if you have any questions about this.

Regards,

Shannon

comments: author: Timothy_Harris
body: We have a use case for an internal knowledge base based on a service desk for internal users. We would like to have the ongoing issues as part of the knowledge base to **deflect duplicates**.

We added a Jira macro to a KB page. If the Service Desk KB could have shown results from the Jira macro then it would have really helped us deflect duplicate issues.

I know this is **not** a high priority Confluence issue but it could be quite a bit higher from a Service Desk KB perspective as **deflecting issues is kind of a major selling point** ;-)

So maybe the requirements priority should be determined by the Service Desk backlog....


author: Shannon S
body: Hi Timothy,

Thank you for your explanation. Please be sure to include that on the feature request itself so the developers can see it.

Let me know if you have any questions!

Regards,

Shannon


Tags: confluence-cloud

macro
pdf export error
Asked by license_all:

1) error when uploading to pdf

![error.jpg](/t5/image/serverpage/image-id/13748i2ACEBA76744EEC8C/image-size/large?v=v2&px=999 "error.jpg")2) In previous versions, you could unload selected pages from the space (space - browse - space operations - pdf export). How to do this in 6.6.1.


Answers:
author: Thomas Deiler
body: Dear [@license_all](/t5/user/viewprofilepage/user-id/1178276),

when I read your error message right, you have a permission problem on the Windows Server host. The Confluence cannot perform a delete.

Best you check the permission of that folder, first.

So long

Thomas

comments: author: license_all
body: Granted the right to this folder to "all" local users of the server. It seems that it worked. But I also asked how to do the unloading in the space so that you can massively upload certain pages to the PDF.


author: Thomas Deiler
body: Dear [@license_all](/t5/user/viewprofilepage/user-id/1178276),

for question #2 I have no answer.

So long

Thomas
How to insert an excel in Confluence from Local desktop?
Asked by Akhil Gupta:

How to insert an excel in Confluence from Local desktop?


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi,

There is also Office Excel macro that displays Excel sheet as a table.

comments: author: Akhil Gupta
body: hello

I tried that but its not giving me option to browse and attach file from local desktop.

Thanks

Akhil


author: Andrey Khaneev _StiltSoft_
body: You need to attach this file to the page first, then you can select this file in the macro File Name option.


author: Krisztian Kovacs
body: Hi there,

there is no way to 'embed' an excel sheet into confluence (like in onenote or word for instance). Your only two options are:

1. copy and paste (just like [@Christo Mastoroudes _Adaptavist_](/t5/user/viewprofilepage/user-id/342865) said)
2. upload the excel file to the page (drag it to the page)

The latter will try to give you a preview if you click on the thumbnail of your excel.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/13751i5365FADB34C163FB/image-size/large?v=v2&px=999 "image.png")

Let me know if this makes sense.

Cheers,  
Krisz

comments: author: Akhil Gupta
body: Hello Krisz

Thanks for the response.I tried to drag and drop the excel file .But I am not able to preview its content or download it .

It's just showing as an image.PFB

Thanks

Akhil

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/13753i49327987245378D7/image-size/large?v=v2&px=999 "Capture.PNG")


author: Krisztian Kovacs
body: is this after publishing the document?


author: Akhil Gupta
body: Sorry ,I had just saved it.

After publishing it,in the preview the excel file got distorted/jumbled-up as it had many linked worksheets.

But I am able to edit it using the option "edit with Excel 2016" and also able to download it .

Thanks!


author: Christo Mastoroudes _Adaptavist_
body: Hi,

Your question is not completely clear. You could just try to copy the cells you want ctrl+c to copy (on a windows machine) and then edit a page in confluence and ctrl+v to paste it. Save the page and the data should be presented in a table automatically.

If this answers your question, please mark it as answered.

comments: author: Akhil Gupta
body: HI Christo

I want to embed the excel file from local desktop since there's lot data of in several worksheets.

Thanks

Akhil
Can i know what contents in a page were added by whom when multiple users are co-editing it?
Asked by KY LAI:

I'm evaluating Confluence 6.7.0.

I created a page and a few users are editing it at the same time. After they made the changes, can I find out which parts were added by whom?

Thanks.


Answers:
author: Krisztian Kovacs
body: Hi there,

once one of them saved the document, Confluence will save their changes and when others click on save, Confluence will merge it.

Here is some more info: <https://confluence.atlassian.com/doc/concurrent-editing-and-merging-changes-144719.html>

Let me know if this is what you've been looking for.

Cheers,  
Krisz

comments: author: KY LAI
body: Hi Krisz,

Thanks for your prompt reply.

It answered part of my question.

What exactly I want to know is, if, say 5 users are editing the same page, after they saved the page, can I trace who edited which parts? In other words, can I know if a particular sentence was inserted by User A?

Thanks.


author: Krisztian Kovacs
body: Hi there,

Individual changes are not record in a version:
> Hover over each avatar to see the names of people who contributed changes in that version. It is not possible to view the individual changes made by each person in a single page version.

<https://confluence.atlassian.com/doc/page-history-and-page-comparison-views-139379.html>

You can only see changes by each user in real time if you are looking at the page in edit more.


author: KY LAI
body: Hi Krisz,

I see. Thank you very much!
How to remove a selected option from an aui-select2 using JS?
Asked by s:

I am very new to the programming. I have an aiu-select2 box with multiple options as selected. At some point I need to deselect a particular option from the selection and need to replace it with new option using Java Script.


Answers:
author: Stephen Deutsch
body: Hi Sabin,

aui-select2 is based on Select2 version 3.x, so you can see the documentation for that here: <http://select2.github.io/select2/>

If you can't figure out how to remove one particular option, you may have to get all values into a list, remove the value you don't want, add the new one, and then set the value of the select2 with the new list of values.

comments: author: s
body: Thanks [@Stephen Deutsch](/t5/user/viewprofilepage/user-id/781490)


author: vijesh kumar
body: You can use AJS.$("#resourcesDropdown").auiSelect2('val','');

comments: author: Steffen Stamprath
body: Workaround works fine! thanks


author: Steffen Stamprath
body: ahhhhhhhh! Now I found the correct solution on <http://select2.github.io/select2/>

:D
> When placeholder is used for a non-multi-value select box, it requires that you include an empty `<option></option>` tag as your first option.


author: Ignat
body: <https://community.atlassian.com/t5/Confluence-questions/How-to-remove-a-selected-option-from-an-aui-select2-using-JS/qaq-p/716936>
Confluence not autostarting
Asked by John McSweeney:

Manjaro 64bit

I installed confluence as a service (as root), but it does not auto-start. Have I made a mistake or does it need to be done manually


Answers:
author: AnnWorley
body: Hi John,

I understand you installed Confluence on Linux (Manjaro) using the installer method and during the install you chose to start it as a service. However, it does not start as a service when you restart the OS as you would expect. As far as what may have been done differently, you may check your steps against:[Installing Confluence on Linux](https://confluence.atlassian.com/doc/installing-confluence-on-linux-143556824.html)

If all else is well, I would not be too concerned that it is not auto-starting after running the installer. You can set that up after the installation by following: [Start Confluence Automatically on Linux](https://confluence.atlassian.com/doc/start-confluence-automatically-on-linux-183148.html)  

Thanks,

Ann
Do I need to purchase Ultimate Addons for WPBakery Page Builder?
Asked by M M:

Hi,

I purchased WP Bakery page Builder ( formerly visual composer)

but not ultimate addons plugin. It works fine before, but now the website yayhouse.com is very slow and its impossible to add a post, I tried to delete the ultimate addons plugin, then the website doesn not show properly,

Does it mean I need to pay for the ultimate addon plugin?

Many thanks,


Answers:
author: Nic Brough -Adaptavist-
body: You need to ask this in a wpbakery/visual composer forum, it's not an Atlassian product.

They use Confluence for their documentation, which is why one of the help links lands here.


Tags: mistaken-post