youngmon/atlassian-qna huggingface dataset:
Categorize KB articles in the Knowledge Base
Asked by Shianna Andersack:

I'm no longer able to assign categories to KB articles in the Knowledge Base.

I get a yellow triangle that asks me to wait a few moments and try again


Answers:
author: Dave Liao
body: [@Shianna Andersack](/t5/user/viewprofilepage/user-id/3841383) - is this still happening?

To confirm, you're having issues managing labels on Confluence pages?

comments: author: Shianna Andersack
body: Hello, yes trying to add a category under [Projects](https://etailpet.atlassian.net/secure/BrowseProjects.jspa)/[eTailPet Help \& Answers](https://etailpet.atlassian.net/browse/ESD)/[Knowledge base](https://etailpet.atlassian.net/jira/servicedesk/projects/ESD/knowledge)

after further review, this might actually be an issue in Service Desk.

I can see the article topics and then the category to assign, there are dropdown options that I have created but I can't select them


author: Dave Liao
body: Can you share a screenshot where you're running into an issue?


author: Shianna Andersack
body: ![Screenshot 2020-09-18 154755.png](https://community.atlassian.com/t5/image/serverpage/image-id/111015i27E48B837B6CD2C5/image-size/large?v=v2&px=999 "Screenshot 2020-09-18 154755.png")


author: Dave Liao
body: Interesting... haven't seen that before!

How many categories do you have defined for that project, out of curiosity?


author: Shianna Andersack
body: Just 3


author: Dave Liao
body: Oy.

Try the typical troubleshooting tactics and log out, clear your browser cache, log back in? I'm testing with four categories in a test project, and can't reproduce the issue...


author: Shianna Andersack
body: Interesting - another user is having the same issue and cannot update the categories


author: Dave Liao
body: If you're using Chrome, open Jira in an incognito window, press F11 to web tools, then try editing a category. In the console, see what errors appear?


author: Shianna Andersack
body: Same error appears


author: Dave Liao
body: [@Shianna Andersack](/t5/user/viewprofilepage/user-id/3841383) - bummer! To help troubleshoot, are you using Google Chrome?

Open a new incognito window, then press F11 to load web tools. Load Jira, then try editing a category.

In the web tools console, do any errors appear?


author: Shianna Andersack
body: I feel so silly. I found the answer:

There error message in Jira is because of limitation - there's a limit of 20 categories per service desk and 50 articles per category


author: Dave Liao
body: Gotcha! Their error message needs a rewrite ?


author: Shianna Andersack
body: Thank you for your help ?


Tags: cloud

confluence-cloud
Adding Folder on a Confluence Page
Asked by Juned Shaikh:

Hello Team,

How can I add multiple Folders on the Confluence Page, which contain excel, word documents.


Answers:
author: Bill Bailey
body: Well you can't really handle attachments that way. You just attach them individually.

But you can use the attachments macro to display a list that is filtered. You could use a label on the attachments to be able to group them together. Then have separate instances of the attachment macro, each filtering on labels, giving you separate "folder" listings.


Tags: cloud

confluence-cloud
Confluence Database Migration from Oracle to Postgres Using DB Tool
Asked by Sachin:

Hi,

We want to convert confluence db from oracle to postgres and we tried with xml approch and it fail because of size of confluence is big and atlassian also suggested to do this migration using DB tool.

We tried ora2pg tool for this migration but we are facing lots of problem as we dont know the exact steps for this.

We have glossary, gliffy, scriptrunner, comola documentation plugin used and we can see issue with them.

Can anyone has done this migration using db tool if so then please provide the steps/document for the same.

Thanks,  
Sachin


Answers:
author: Gonchik Tsymzhitov
body: dbeaver?


Tags: confluence-server

database

migration

server
How to search in a page with a Localtab macro?
Asked by thgmx:

Hello community,

I have a page with a *Localtab Group* macro and some *Localtab*s inside. If I use a browser search to find a word in a tab currently not shown there is no result (of course).

Is there any way like e.g. a macro or similar to find anything in one of the tabs?

best regards  
Humabalan

Confluence Server 7.4.3


Answers:
author: David at David Simpson Apps
body: Yes, the problem is that the text is hidden behind other content.

If I was fixing this and I was the vendor, Bitvoodoo, I would attempt the following:

Have a javascript event listener which listens for text selection events within the Localtab\* macros.

If the selected text is not visible, I would register a click event on the tab which contains the text, thereby making the selection visible.

Also, something similar could probably be achieved if text within a hidden tab is the search term from a Confluence search.

As you're on Confluence Server, you could probably roll your own JS in the meantime.

comments: author: thgmx
body: Thank you for this nice idea, David. Unfortunately you are not the vendor (who could implement this js function). And adding js scripts by myself could only be done if I am a site admin, right?

Anyhow, nice idea. I hope that someone from bitvoodoo will read this :-)


author: David at David Simpson Apps
body: You could always ask them:  
<https://jira.bitvoodoo.ch/servicedesk/customer/portal/2/group/21>


Tags: confluence-server

macro

server

tab
Is it possible (and how) to move a page to the end of another page?
Asked by Zigi Fibert:

I want to unite 2 pages. Is there a way to do it over and above a copy/paste approach?

Thank you

Zigi Fibert


Answers:
author: David at David Simpson Apps
body: Copy and paste seems like the easiest approach. Obviously not if there's 100s of pages which you wish to to this with.

However, what's the criteria for merging the pages? How would you even think about scripting this

Also, don't forget to move the attachments over ?

comments: author: Zigi Fibert
body: Thank you, David - keep it simple!


Tags: cloud

questions-for-confluence
Can not edit a page created with a template after changing the template
Asked by Sabrina Leitner (IN):

Hi,

I created a template and used it to create some pages.

Now I edited my template and I can't edit those pages.

I know that the changes in the template won't show on the pages. That's fine. But I need to edit the pages. And that's not possible anymore.

Any ideas how to solve this?

Thank you!  
Sabrina


Answers:
author: Ollie Guan
body: Hi [@Sabrina Leitner (IN)](/t5/user/viewprofilepage/user-id/3910889) ,

Do you still have editing permission for this page?

You can contact the administrator to check the space permission configuration and page restrictions.

comments: author: Sabrina Leitner (IN)
body: Actually I can edit the page, but I can't write in it.


author: Ollie Guan
body: I don't quite understand what you mean by being unable to write, is it disable Collaborative Editing or some macros cannot be rewritten?


author: Sabrina Leitner (IN)
body: When clicking on a text (doesn't matter which one), I can't delete or edit it.


author: S?bastien Beignez
body: [@Sabrina Leitner (IN)](/t5/user/viewprofilepage/user-id/3910889) Hi! Have you found the solution?


Tags: cloud

confluence-cloud

template
Help > Losing content
Asked by lisa sinclair:

I've got a page in confluence cloud that today has lost changes because the system initially said I had a bad internet connection (didn't affect any other system).

The page locked up even after several Refreshes.

On close and view of page, changes were pending.

Have managed to open and save a few times, and the system says it's saved, then suddenly it's not.

Is there a limit to how much content or tables or elements can be on a page before it collapses?


Answers:
author: Diego
body: Hello [@lisa sinclair](/t5/user/viewprofilepage/user-id/3570738) and [@DPKJ](/t5/user/viewprofilepage/user-id/690016) !

Just like what [@DPKJ](/t5/user/viewprofilepage/user-id/690016) said, he contacted us.

We could get around and get some information on page size.*Your documents should be good to go as long as they stay between 1 and 2MB in size* . This does not take into consideration attachments, only the page content such as text and tables. Currently, there is no hard limit on the size that your pages can get to, just like what [@DPKJ](/t5/user/viewprofilepage/user-id/690016) said.

Also, good to read that your documents are ok again [@lisa sinclair](/t5/user/viewprofilepage/user-id/3570738). As a good measure, try to keep your *page content under 2MB* and it should be handled well by the editor.

Thanks for sharing here with our Community!


author: DPKJ
body: [@lisa sinclair](/t5/user/viewprofilepage/user-id/3570738) This is strange and terrifying behaviour when editing a large document.

I think internet connectivity cab be a big reason here, because I don't think Confluence Cloud have any limitation on page size mentioned on documentation. Yes there are multiple evidence of performance degradation on when page size reached certain threshold (\~ 2MB).

For exact value of limitations let me check with Atlassian Team and come back.

comments: author: lisa sinclair
body: It wasn't the internet. There are a few tables in the page, one of which was 20+ rows long.

I'm told by a colleague that this scenario has caused issues in the past with documents he's been writing.


author: DPKJ
body: [@lisa sinclair](/t5/user/viewprofilepage/user-id/3570738) I have informed Atlassian Team to take a look at this issue on Slack channel, let us wait for them, they might have some insight.

Meanwhile, I did check Atlassian's Status page for Confluence Cloud for incident that might have caused performance issue and found one on 18th September. Please take a look at this page - <https://confluence.status.atlassian.com>


author: lisa sinclair
body: Thanks for that, I checked the page at the time and it said everything was ok :)


Tags: cloud

confluence-cloud
Adding all users to all spaces
Asked by Vanessa Ollivier:

Currently, I have to manually add staff (users) to each space for them to view or download anything from the spaces. The restrictions is set to "anyone can view and edit" on all spaces, but that's not the case. If I go into "permissions" on the space settings, I can add people there, but is there a way to make all users who have a license with our organisation to view everything without me manually updating each space?


Answers:
author: Ollie Guan
body: Hi [@Vanessa Ollivier](/t5/user/viewprofilepage/user-id/2787658) ,

For the existing spaces, you have to set them one by one.

On the other hand, modify the Default Space Permissions to add the necessary permissions to the confluence-users group, and the space created after this will automatically inherit this configuration.

comments: author: Ismael Jimoh
body: As mentioned by [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) the default space permission should fix this issue for you.

1. Go to [https://\<your-confluence\>/wiki/admin/permissions/viewdefaultspacepermissions.action]()
2. Edit the default space permission as mentioned by Ollie.
3. Save the changes.

Also as he mentioned, you may need to add the confluence-users group manually to all existing spaces.

Regards.


author: Stephen Addis
body: If their in your TEAM GROUP and you have the settings so any in team group can view and join ... you can just go tell them to add theselves, youv'e already approved them into your network, now they can just add themseves as required.

comments: author: Nic Brough -Adaptavist-
body: That is not how Confluence works for permissions. A group will still need to be added to each space, and user cannot just "add themselves", they would need to be space admins (so they would already have been added)


author: Niranjan
body: Hi [@Vanessa Ollivier](/t5/user/viewprofilepage/user-id/2787658) ,

You can open the link and add the group, "conlfuence-users" to the default space permissions so that they get access by default to all the new spaces that will be created. I leave it to you to decide on the security issues.

\<Your confluence domain\>/admin/permissions/viewdefaultspacepermissions.action

Or you can go to General configuration and click on Space permissions.

Assuming confluence-users is the group that counts towards your licenses, you can add the group and provide restricted/limited/elevated access as required.

For existing spaces, you may need to add them manually.


Tags: cloud

confluence-cloud

permission

user-management
How to suppress default first record viewer for confiforms table view or list view?
Asked by SPadalkar:

I use direct record links in the email notification that point to a specific confiforms entry displayed in a table view or list view. Sometimes after a failure (user not logged in), the search parameter gets dropped and that link defaults to the first record. This confuses the user as the link does not show what she expects. Same issue when a user directly navigates to the page without a search parameter.  

I would like to show an error message indicating that a cf_search parameter is required to render the page correctly. What's the best way of doing this?

I show this message in a filtered table view that does not return any records. I would like to show the same message when the cf_search parameter is missing.

![Screen Shot 2020-09-17 at 10.46.36 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/110866iF4EBD635645DEB60/image-size/large?v=v2&px=999 "Screen Shot 2020-09-17 at 10.46.36 PM.png")


Answers:
author: Alex Medved _ConfiForms_
body: Hi

You can set the default filter in the view to be something what always results in an empty resultset

For example:

```
created:<0
```

Alex

comments: author: SPadalkar
body: Thanks for your response, Alex.

Wouldn't that be a permanent filter though? I am guessing it needs to be used with a dynamic filter. Is there an example somewhere?


author: Alex Medved _ConfiForms_
body: Yeah, you are right. This makes it a permanent filter and having the filter through the URL parameters does not actually override it.

But you can add cf_force=true as shown here to the URL and that will make sure the URL only filter is taken

<https://wiki.vertuna.com/display/CONFIFORMS/Creating+links+to+filter+views+from+request+parameters+-+url>


author: SPadalkar
body: Yesss! That worked. Thank you!


Tags: confiforms

confluence-server

server
How can I remove the Chart Macro drop shadow?
Asked by Anthony Newnam:

People at work complain a lot about the shadow, and I can't find a way to remove it or references to this online.

I'm trying this on 7.4.0.

<https://imgur.com/a/kf67bMN>

Thanks


Answers:
author: David at David Simpson Apps
body: I really think that you are out of luck here. The trouble is that Charts are rendered server-side into static image files in PNG format.

If the image had been a nice format such as an inline canvas element, you could likely override the styles, removing the drop shadow, but this does not appear to be the case.


Tags: confluence-server

server
Know the author once the mouse is over a text/line
Asked by Alessio Ragni:

Hi team,

This is a super useful feature that Quip has and I'm not (already) able to see on Confluence. Do you know if is there a way/plugin etc that does this? Thanks.

![YIVWgdw](/t5/image/serverpage/image-id/110822i6B134136ABDEEB47/image-size/large?v=v2&px=999 "YIVWgdw")


Answers:
author: riven
body: [@Alessio Ragni](/t5/user/viewprofilepage/user-id/2069796) .hi, You can try this plugin.[Annotations for Confluence](https://marketplace.atlassian.com/apps/1219764/annotations-for-confluence?hosting=server&tab=overview)

comments: author: Alessio Ragni
body: Hi [@riven](/t5/user/viewprofilepage/user-id/4076017) this is exactly what I'm looking for but it's for Server and not for the Confluence Cloud Platform :(

Do you have any other alternatives?

I don't know why but a lot of super-useful plugins are only available for the Server edition.

Thanks, Alex.


Tags: cloud

confluence-cloud
When Confluence Server version 7.2 will no longer be supported?
Asked by Herman Daou:

Looking how long Confluence Server version can be used before upgrading?

Thanks.

v/r

Herman


Answers:
author: Nic Brough -Adaptavist-
body: See <https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html>

It will not stop working, just become totally unsupported.


Tags: confluence-server

server
Adjust Text Area Size
Asked by Gabe Belknap:

Hi folks,

I continue to build a Confluence form using Confiforms, and I am now having issues adjusting the size of the Text Area box. I am trying to use width:1000px, but it is not working.

I have tried a comment box, with the same result.

Does anyone know if you can force the width of a Text Area or Comment box?

Thanks


Answers:
author: Alex Medved _ConfiForms_
body: [https://www.w3.org/TR/1998/REC-CSS2-19980512/#:\~:text=Abstract,HTML%20documents%20and%20XML%20applications](https://www.w3.org/TR/1998/REC-CSS2-19980512/#:~:text=Abstract,HTML%20documents%20and%20XML%20applications)).


author: Srinath S
body: Hi Alex,

I am unable to make the read only field word wrap whatever I try :( Please let me know where/how I should find the css spec?


author: Alex Medved _ConfiForms_
body: Try setting **min-width** attribute as well. There is plenty of options that you can do with CSS - I suggest to have a look at CSS spec to see what is possible


author: Srinath S
body: Hi Alex,

I have a readonly field where that basically pre-loads data from another form's textarea field with more than 2-3 lines.

The problem I am facing is the texts are going beyond the visible area of the read only field hence I tried to use css to customize the field size so that the users dont need to scroll to read the words beyond the visible area, using below but the words are still not getting word wrapped and the users have to basically scroll:

height:150px; width:200px !important; max-width:200px !important; word-wrap: break-word !important

Please help me :(


author: Alex Medved _ConfiForms_
body: Hi

If you look at the CSS defined by Atlassian then you will see that there is also a

```
max-width
```

attribute defined.

So, you need to set both (width and max-width), when you want to override the width of a field.

Alex


author: Gabe Belknap
body: Hey Davin,

Unfortunately, !important; did not may any difference. Perhaps I am SOL?

Thanks


author: Davin Studer
body: You may need to do it this way.

```
width: 1000px !important;
```

There are some other styles in the AUI framework that might be getting in the way. Specifically these ...

```
form.aui .aui-select2-container .select2-choices, form.aui .multi-select, form.aui .password, form.aui .select, form.aui .text, form.aui .textarea {    border: 1px solid #c1c7d0;    border-radius: 3.01px;    box-sizing: border-box;    font-size: inherit;    margin: 0;    max-width: 250px;    vertical-align: baseline;    width: 100%;}
.large-field {    max-width: 380px !important;    min-width: 250px;    width: 250px !important;}
```


Tags: confiforms

confluence-server

server
Is there a way to link a software project to a calendar in confluence?
Asked by Bobbi Jo Shortt:

I am trying to set up an editorial calendar in confluence and am wondering if I can have a date field on an issue card in a project populate that calendar. Any suggestions?


Answers:
author: Kat Warner
body: Hi [@Bobbi Jo Shortt](/t5/user/viewprofilepage/user-id/4066553) - in short, yes you can display dates on Jira issues in a Confluence calendar if the two products are integrated.

The steps to follow are [here](https://support.atlassian.com/confluence-cloud/docs/add-jira-events/). Once set up you can also drag-and-drop the event or update its date form Confluence, and it will automatically update in your Jira application.


Tags: cloud

confluence-cloud
What is the schedule for "Automatically update Atlassian-selected apps"
Asked by Joseph Koivisto:

We are running Confluence v 6.15.10 on our servers and have been investigating the automatic update feature for apps. I have not been able to find in the documentation when it will automatically run. I have activated it but have not seen any activity that would indicate that it is automatically running (For instance "Atlassian Troubleshooting and Support Tools" and "Confluence Cloud Migration Assistant" indicate that they have available updates but nothing has updated after activating the automation feature). 1) Does anyone know when it is scheduled to run? 2) Is this adjustable? 3) Are there conditions that must be met for this feature to work (i.e. will not work if update is already available when feature is activated?).


Answers:
author: Daniel Eads
body: Hi Joseph, welcome to the Community!

You're right in noting this information isn't readily available online - a bit of this needed to be chased down so hopefully this answer will help others out in the future too :)

1. The update check runs between 1am and 2am local time (whatever timezone your server is set to). The exact minute is a bit random in order to spread the load to Marketplace over the hour. We expect that the plugin manager would try to update available plugins at this time.
2. You could potentially modify the local time? I wouldn't necessarily recommend that for this however... the check does run daily, and having incorrect time on your system could be more confusing to end-users than the adjustment is worth.
3. I believe the updates would only happen when the plugin manager checks for new versions - so if you enable the option today, you won't see the effects until tomorrow as the update job runs about every 24 hours. App vendors also have the option to not opt their apps in to auto-update, so it's possible you might find some apps don't actually auto-update themselves. Only the vendor would know if they've got the auto-update setting enabled for each individual app in Marketplace however, so if you find some apps just simply refuse to auto-update, you would need to reach out to the app support listed on the marketplace page and ask them to enable it.

I hope that helps clear things up!

Cheers,  
Daniel

comments: author: Joseph Koivisto
body: Excellent. Thank you for the background and thorough explanation of the feature. I do hope that some of this response might find it's way back into the documentation :)


author: Benjamin West
body: Could [documentation for this feature](https://confluence.atlassian.com/upm/updating-apps-273875710.html) of UPM be updated to indicate that the check runs circa 1am local time?


Tags: confluence-server

server
having issues apply key after renewing our support for another year
Asked by ARH IT Dept:

when i try to copy and past the new key into the window to update or Licensee Key, it tell me it must be a key. i was not the person that originally set this up, so i know very little about Confluence.


Answers:
author: Kris G _Alacriz_
body: [@ARH IT Dept](/t5/user/viewprofilepage/user-id/4089614) -

Please refer to the below link on how to update the license key:

<https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html#ManagingyourConfluenceLicense-Updatingyourlicense>

To know your license key, you'll need to login to [my.atlassian.com](http://my.atlassian.com) as the technical contact. Only technical contacts have access to the key(s) and any others that are authorized by them. The persons who are authorized are also seen after you login.

I hope that helps.

best,  
Kris


Tags: confluence-server

server