youngmon/atlassian-qna huggingface dataset:
Is there a way to bulk invite guests to Confluence?
Asked by ???_??_:

Is there a way to bulk invite guests to Confluence?

There are about 500 people.


Answers:
author: Kieren _SmolSoftware_
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)

If the 500 users are already in your org user list (e.g. via SCIM or imported or just already exist overtime), then you can add all 500 users to a single group and grant that group the Confluence Guest role. Adding 500 users to a single group will take some time, there is no bulk way to do it (unless you've sync'd them via SCIM, in which case you could bulk add them to a group via your IdP)

If the 500 users are NOT already in your org user list, then [@BHUSHAN PATIL](/t5/user/viewprofilepage/user-id/5097891)'s option of manually inviting 10 at a time is your best option. I've had to do this in the past, and the easiest way is to use Excel to help you group 10 emails into one cell (e.g. "user1@acme.com, user2@acme.com, user3@acme.com..." etc) then just copy that cell contents into the invite screen. You'll have to do this 50 times to get all 500 users invited, but it's better than copying and pasting 500 emails into the invite box ?

Cheers

-Kieren  
Co-Founder @ Smol Software \| Ex-Atlassian

comments: author: ???_??_
body: [@Kieren _SmolSoftware_](/t5/user/viewprofilepage/user-id/5331581) Thank you for answer :)

Excel is a useful tip.


author: BHUSHAN PATIL
body: To bulk invite guests to Confluence Cloud, you can use the following steps:

(**You can invite up to 10 guests at a time.**)

1. Go to [admin.atlassian.com.](http://admin.atlassian.com/)
2. Select Directory \> Users.
3. Select Invite users.
4. Add the email addresses of the guests you want to invite.
5. Unselect all roles for all products.
6. Search for and select the group or groups that you want to assign the guest to.
7. Personalize the email invite that the guests will receive.
8. Select Invite users

for more details refer [Invite guests and give them Confluence access](https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/#:~:text=You%20can%20invite%20up%20to%2010%20guests%20at%20a%20time%20using%20this%20path.)

Also, if you feel my input help you please accept the answer.

Regards,  
Bhushan

comments: author: ???_??_
body: [@BHUSHAN PATIL](/t5/user/viewprofilepage/user-id/5097891) Thank you for answer :)

Although I already know the method  
I'm sad that I have to do it because it's such a hassle.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to hide the share target field
Asked by ???_??_:

Is it possible to prevent the shared target field from being exposed when a customer creates a ticket? Customers must belong to your organization.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/299518i78AE52C3014B86E9/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi [@???_??_](/t5/user/viewprofilepage/user-id/4704901)

You should be able to just remove the field from the Create screen. If you are using a form, then remove it from the form.

comments: author: ???_??_
body: Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148) Thank you for answer :)  

I didn't quite understand your answer.

When a customer creates a ticket by selecting a request type  
If the customer belongs to an organization  
By default, that field is exposed.

I want to make that field invisible.


author: John Funk
body: You can try adding a conditional section to your form based on the value of the Organization field. Not sure that will work with that field as the Organization is probably getting auto-populated. But I know it will work with other fields.


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Workflows
Asked by Peter Aldana:

This is not really a question,

but what are everybody's best workflow recommendations?

I just wanted to see what everyone else's workflows looked like so I can have some ideas on how I should set up mine


Answers:
author: Nic Brough -Adaptavist-
body: Yep, all we can really tell you is "your workflow should match your desired process"

Without knowing what your processes are, the only other thing I can recommend is to look very carefully at where you set and clear the resolution field. When a resolution is set, it means "this issue needs no more attention from humans". Jira Software (Scrum and Kanban boards) do not look at it though (because one team's "done" may be another team's "to do"), so when using JSW, look even more closely at the status / resolution relationship.


author: John Funk
body: Hi Peter,

I think you need to ask some more pointed questions as this could be a huge topic. What specifically do you have questions about?


author: Jack Brickey
body: This is a very broad question indeed. The workflow will be driven by the use case. Generally speaking I keep the workflow simple and grow it only as needed. For JSM, the OOTB WF works well - to do \> waiting support \> waiting customer \> pending \> done. JSW - to do \> in progress \> in test \> waiting release \> released/done


Tags: cloud

jira-service-management

jira-service-management-cloud
Do not want reporter to be notified of response on ticket
Asked by Dan Rushing:

On a Service Desk we need to communicate with someone who is not the Reporter. Both Reporter and Non Reporter people are external customers. We use the Email button to send the email to the person who is Non Reporter. We would like for the response from the Non Reporter to NOT notify the Reporter. Has anyone had this scenario and found a way to make it work?


Answers:
author: John Funk
body: Hi Dan,

You are not able to have it send the notification to the Reporter sometimes and not other times. It either notifies them or it doesn't.

Now, having said that, you would turn off the notifications to the Reporter and handle everything using Automation rules.


author: Benjamin
body: Hi [@Dan Rushing](/t5/user/viewprofilepage/user-id/4485708) ,

I haven't seen a way to exclude the reporter based on the non-reporter responding to a ticket. I've only seen the option of removing reporter from the notification scheme but then that would remove the reporter in all cases even when the reporter does respond to the ticket. Maybe that's ok if you don't want the reporter to notified at all for the project.

-Ben


Tags: jira-service-management

jira-service-management-server

server
Insight Discovery can be configured with a SQL database as repository instead of file system?
Asked by Carlos Sanchez Golding:

I am configuring Insight Discovery and the scanning results are going to the Insight Discovery file system's server, but I would like to save the asset information directly in SQL Database instead of the file system. Is that possible?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This would be a spectacularly bad idea. Jira, including the apps and application you can add to it, including Assets (the current name for the old "Insight") cache and index their data outside the database. Also, most apps have database structures that are not intuitive for humans.

TLDR: Never write to a Jira database. For Asset reports, use the import functions as they were written for.

It is the worst possible way to add data to Jira because you probably don't know what you actually need to add, Jira won't be able to report on the data until you have run a full re-index, and there are only a tiny handful of cases where you do not have to take your Jira offline to run your SQL.

comments: author: Carlos Sanchez Golding
body: Hi, thank you for your answer, but I don't want to write in Jira database, I am talking regarding Insight Discovery server which collect all asset scanning information and save it in the server's file system, then this information is read by Jira Service Management CMDB.

What I wanted to do is to save the information from the asset scanning in a SQL database instead of the server's file system


author: Nic Brough -Adaptavist-
body: Ok, but you did say " I would like to save the asset information directly in SQL Database instead of the file system"

Assets live in the Jira database, and Assets Discovery is built to work with that database, it is not intended for stuffing data into other places.


author: Carlos Sanchez Golding
body: I think you are not familiarized with Insight Discovery product, I am not talking about Jira database, I am just talking about the storage when you do assets scanning using Insight Discovery product.

BTW, I did say what you mention, but before I mentioned the Insight Discovery file system's server, not Jira.


author: Nic Brough -Adaptavist-
body: I work with Assets regularly, I'm quite familiar with it (there's a clue in that I'm using the current name for it)

The output of a discovery run is indeed a file, but it is one intended to be imported into Assets not some other database that isn't part of Jira.


author: Benjamin
body: Hi [@Carlos Sanchez Golding](/t5/user/viewprofilepage/user-id/4920227) ,

I haven't seen documentation on importing straight. The main approach is save to file and import it. Tried to see if there's possibly an approach to API but nothing pops up on search.


Tags: data-center

jira-service-management
SLa met vs not met details in dashboard with percentage of issue in month wise in bar chart
Asked by Naresh k:

Hi Team,

I am using jira service management in cloud , I want to Below type of dashboard in Jira cloud Jsm project ,Could you please help .

![Chart snapshot.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/299427iA4EEE99AFD9FA2D8/image-size/large?v=v2&px=999 "Chart snapshot.PNG")


Answers:
author: Marc - Devoteam
body: Hi [@Naresh k](/t5/user/viewprofilepage/user-id/5191122)

This is not possible with the ootb gadgets provided for creating a dashboard with charts.

You could look at the following marketplace apps;

1. Custom ChartRich
2. Filters for Jira Dashboards
3. Reports - Charts and Graphs for Jira Dashboard


Tags: cloud

jira-service-management

jira-service-management-cloud
Change the namn of status
Asked by Kajsa Fransson:

Hi,

In my workflow I have used the option "All" statusar.

![Sk?rmbild 2024-01-08 213650.png](/t5/image/serverpage/image-id/299447i991E64D4BF0EAD9B/image-size/large?v=v2&px=999 "Sk?rmbild 2024-01-08 213650.png")

When using this workflow some "random names" are used for this transition "Flytta ?ver till" and "Done". I would like to to know how the names are set and why different languages ??are chosen.

![Sk?rmbild 2024-01-08 214221.png](/t5/image/serverpage/image-id/299449i289BFE8B19949EC9/image-size/large?v=v2&px=999 "Sk?rmbild 2024-01-08 214221.png")  

Regards Kajsa


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The names of status and transition are set by the admin editing the workflow. You'll need to ask the other admins about this.

comments: author: Kajsa Fransson
body: Im Admin =)  

In English the namn is "Transition to" when using "From all status". I cant see that I can changes this.

![statusar.png](https://community.atlassian.com/t5/image/serverpage/image-id/300986iA1DFDF00A70AD940/image-size/large?v=v2&px=999 "statusar.png")  

I also wonder if I could changes the order - for example if I can change so that Transition to --\> Done come as first choice in the list.   

Kajsa


author: Nic Brough -Adaptavist-
body: Ah, yes, you have to flip to using the old workflow editor to rename transitions. Should be a button near the top right.


author: Kajsa Fransson
body: Nice - I have change to the new editor - but where do I find where to rename it?   

I also wonder if I could changes the order - for example if I can change so that Transition to --\> Done come as first choice in the list.


author: Nic Brough -Adaptavist-
body: No, you need to be on the old editor. Click on the transition and you'll see the name box is editable. (It's there in the new editor, but greyed out)


author: Kajsa Fransson
body: I guess im blind here.. but where?

![transaktion.png](https://community.atlassian.com/t5/image/serverpage/image-id/301036iC5010E62EB40EC08/image-size/large?v=v2&px=999 "transaktion.png")


author: Nic Brough -Adaptavist-
body: Click "edit"


author: Kajsa Fransson
body: Ah Lovely, I cant have the same name as the status - but if I change that to a "customized name" it worked!! Thank you.   

And the other question? Any idea?


Tags: cloud

jira-service-management

jira-service-management-cloud
Teams message on issue create/update
Asked by Mark Peterson:

im trying to get my Project to only send a teams message when an update is made that is not myself. what i have right now doesnt seem to be working, looking for some help, i've attached a photo of what im attempting via Automation.

![Capture1.PNG](/t5/image/serverpage/image-id/299422i9DF569229B487DBB/image-size/large?v=v2&px=999 "Capture1.PNG")


Answers:
author: John Funk
body: Hi Mark,

You are checking the comment author in your condition, but there is no comment being added,. So I would assume that check would fail every time. You need to sync up the trigger with the action you are checking in the condition.


Tags: cloud

jira-service-management

jira-service-management-cloud
Link to issue in a slack automation
Asked by Ellie:

Hey Team!

I have set up an automation to send a message to a Slack channel when a new issue / ticket is logged. I have managed to pull through the organisation, Issue Summary and description. But I would like to add a link directly to the ticket, any idea on how I can do this?   

Thank you in advanced!


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Ellie](/t5/user/viewprofilepage/user-id/5400589) and welcome to the Community!

Have you tried to use the Slack Integration rather than using Automation? It's the last menu option in Project settings.

You can define the events that triggers a notification and those include a link to Jira by default.

comments: author: Ellie
body: Ah excellent thank you so much Rebekka! :)


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you suggest a plugin that can have highly customized analytics and reports for asset managment
Asked by Pranav Saraf:

Hello,

I am looking for a plugin that can help us with a good reporting and analytics on jira assets with extensive analytical capabilities


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Pranav Saraf](/t5/user/viewprofilepage/user-id/5377185),

welcome to the community!

If an issue-based assets report is of value to you, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2573427).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all your asset fields - much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

With these you can build a report like e.g. this one in just a couple of clicks (*inventory* is an assets field):

![assets-report.gif](https://community.atlassian.com/t5/image/serverpage/image-id/299715i490FF24971D2526B/image-size/large?v=v2&px=999 "assets-report.gif")

This is really just one of a virtually infinite amount of reports that you can build - it all depends on what data you want to see and drill into.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-service-management

jira-service-management-cloud
Customize CSAT ratings
Asked by Malisha Thapa:

Hello Team,

I would like to customize the CSAT ratings as into 2 responses rather have 5 different.

For an example: CSAT response should be either Good or bad.

Is this possible?

Best Regards,

MT


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Malisha Thapa](/t5/user/viewprofilepage/user-id/5184719)

welcome to the community.

At the moment you cannot customize the CSAT feature. You can only create new custom reports including the CSAT responses.


Tags: cloud

jira-service-management

jira-service-management-cloud
How do I stop an image for excel pasting into my ticket?
Asked by Lora Friedenthal:

When I paste data from Excel into a Jira ticket, it also pastes an image of the cells into the ticket. This is stupid and I never want it to happen. How do I make it stop?

![Screenshot 2024-01-08 at 10.43.14?AM.png](/t5/image/serverpage/image-id/299389i2A36D68D54E3868D/image-size/large?v=v2&px=999 "Screenshot 2024-01-08 at 10.43.14?AM.png")


Answers:
author: Eugenio Onofre
body: Hi [@Lora Friedenthal](/t5/user/viewprofilepage/user-id/3002819)

I just did a test myself and I experienced the same behavior.

I found a ticket on the Feature Request list and it is marked as "won't fix". [JSDCLOUD-4039](https://jira.atlassian.com/browse/JSDCLOUD-4039)

I suggest you contact Atlassian Support at <https://support.atlassian.com> to see if there is any workaround available.

Please do not forget to accept this answer in case it helps resolve your question so it can also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Need demo for JSM for the company.
Asked by Tejas Naik:

Dear Team,

I'm keen on discovering Jira Service Management for our IT support needs.

Is there a contact person or support mail available in India for scheduling a demo?

Thank you


Answers:
author: Rilwan Ahmed
body: Hi [@Tejas Naik](/t5/user/viewprofilepage/user-id/2604206) ,

You can find the Atlassian certified partners in <https://partnerdirectory.atlassian.com/>. They will help you in training and product assistances.

comments: author: Tejas Naik
body: Hi [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861)

Sure thank you, will check that link.


Tags: jira-service-management

unknown-hosting-type
Disable all customer notifications for a specific organization
Asked by Luis Loaiza:

Hello

I need to disable all the customer notifications just for a specific organization.

Is that possible without affecting the customer notification for other users/organizations?

Thanks!


Answers:
author: Kris Dewachter
body: Hi [@Luis Loaiza](/t5/user/viewprofilepage/user-id/5352928) ,

By default there is no way of configuring the customer notifications like that.

As a workaround, you could disable the default customer notifications, and create your own notifications via automation rules.

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Satisfaction Comments
Asked by Matheus Fran?a:

Hello Community Good morning!

Creating a report to export the satisfaction survey of an ITSM project in Jira, I managed to get the ratings (stars) but I would also like to be able to extract the users' comments. Is there such a possibility without using a plugin?


Answers:
author: Kris Dewachter
body: Hi [@Matheus Fran?a](/t5/user/viewprofilepage/user-id/3546345) ,

There is no way to export the satisfaction comment as-is today.

There are some workarounds however where you create your own custom field, and fill it with the comment via an automation rule.

Please have a look at :

* <https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-export-the-customer-satisfaction-report-in-Jira-to/qaq-p/756814>
* <https://community.atlassian.com/t5/Jira-Service-Management-articles/Save-satisfaction-comments-in-a-custom-field/ba-p/1999739>

Best regards,

Kris

comments: author: Matheus Fran?a
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) ,

Your guidance helped me a lot, I'm already using this method.  
It bothers me that Jira doesn't have this feature enabled by default.

Regards,


author: Hannes Obweger - JXL for Jira
body: Hi [@Matheus Fran?a](/t5/user/viewprofilepage/user-id/3546345)

I understand you're looking for a native/Automation-based solution - but just for future reference, if a solution from the Atlassian Marketplace should become an option for you: This would be easy to do using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2573205).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called smart columns that aren't natively available, including *satisfaction comments*. This is how it looks in action:

![satisfaction-comment.gif](https://community.atlassian.com/t5/image/serverpage/image-id/299677iA9C578F704E61D96/image-size/large?v=v2&px=999 "satisfaction-comment.gif")

As you can see above, you can easily sort and filter by satisfaction comments, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.

You can also export your satisfaction comments to Excel or CSV in just one click.

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I create an account that can login without using SSO
Asked by ahmad chowdhury:

Hi,

We are currently trying to switch from Bitbucket on-prem to bitbucket cloud.

Currently our bitbucket account is SSO integrated with our IDP.

I need to create an account for jenkin jobs that is not part of the IDP. I cannot see any option to create a user that's not part of the SSO.

Question: Can we possibly create a user in bitbucket that do not have to login using SSO?


Answers:
author: Ben
body: Hey Ahmad,

May I ask what operations the user would be performing? Would they be performing API calls to endpoints/SSH \& HTTPS operations on repositories etc?

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Bitbucket Server wont start, SpringMVC dispatcher could not be started
Asked by Alex Otto:

I tried to do too much at once, then it didnt work and I tried to back out by restoring a snapshot of the bitbucket server. However now it wont start up and I'm not sure what the problem is.   

Bitbucket version: 4.14? (I was trying to get it upgraded!!!)  
DB version: PostgreSQL 9.2 (This upgrade is what caused the calamity)  

I've tried almost every option having to do with the SpringMVC error and google'd enough of the other phrases to get into the end of stack overflow.  

I've got this error repeating in my /stash/software/logs/localhost.2022-08-04.log:  
<https://pastebin.com/zWg9NCqj>  

And the Catalina.out file is a mess:  
<https://pastebin.com/e9pxURii>  

and the atlassian-bitbucket.log:  
<https://pastebin.com/uWuZU1US>  

<br />

Any help is appreciated!


Answers:
author: Christian Glockner
body: Hi Alex,

The logs show Bitbucket Server 4.1.3 starting, you mentioned you were running 4.14 - it looks like you may have started an old version because it is unable to find a table in the database: Missing table: sta_cmt_disc_comment_activity

Cheers,

Christian

Premier Support Engineer

Atlassian


Tags: bitbucket-server

server