youngmon/atlassian-qna huggingface dataset:
I am unable to find forms submitted in Jira Work Management
Asked by Ganesh R:

Hello, I am working with Jira Work Management - \> Project Management and I am unable to find the forms submitted. Please let me know what are the steps to get the forms submitted.


Answers:
author: John Funk
body: Hi Ganesh - Welcome to the Atlassian Community!

There is not really a way to see completed forms in business projects as those are really internal forms connected to fields on the issue. So by just looking at the value of the fields in the issue will show you what they entered in the form.

comments: author: Ganesh R
body: Hi John,

Can you let me know how to do that?


author: John Funk
body: Just search for the issue and see what values are in the fields.


author: Mikael Sandberg
body: Could you explain a bit more of what you are trying to do?

All forms that have been created in the project should be located under Forms

![Screenshot 2024-08-01 at 2.18.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339574i73DD0A925653DC15/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 2.18.42?PM.png")

Once a user has submitted an issue using the form the issue should show up under the Board, List, Calendar and Timeline views.

You can find the documentation for [forms here](https://support.atlassian.com/jira-work-management/docs/collect-information-for-your-team-with-a-form/).

comments: author: Ganesh R
body: I did share the form with an assignee who was part of the project and the same person filled and submitted the form. I am now not understanding where to view the filled-in form. Please let me know how to access.


Tags: cloud

jira-cloud
Automation rule to calculate Start and end based on earliest start and latest end from linked issues
Asked by Nagashankar:

Hi all,

I am looking to create an automation rule to calculate Start and end time for an issue based on the earliest start and latest end from linked issues

Issue 1 -\> relates to Issue 2 ( Start 1-Aug-24, End 20-Aug-24)

Issue 1 -\> relates to Issue 3 ( Start 1-Jul-24, End 10-Aug-24)

From the above example, I want to set Issue1 start to 1-Jul-24 and end to 20-Aug-24


Answers:
author: Bill Sheboy
body: Hi [@Nagashankar](/t5/user/viewprofilepage/user-id/5547912)

I recommend using the Lookup Issues action to gather the linked issues with JQL, and then use the list *max* and *min* functions on the date values, respectively:

* <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues>
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.max>

For example: {{lookupIssues.Start date.min}}

Kind regards,  
Bill

comments: author: Nagashankar
body: Thanks [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) , I will try this out and keep you informed if it helped


Tags: cloud

jira-cloud
Why I don't see dependency lines in Timeline?
Asked by Margarita Peluffo:

I have two epics. Epic One of them has tasks. Epic Two stories or subtasks.  
Some stories or subtasks from Epic Two are blocked by tasks from Epic One.

Both, Epic One and Two are in the project.

In Timeline I enable to show dependecies

However, I don't see the dependecy lines showing the blocking.

Tasks, stories and subtasks are all in To Do.

I see other dependecies, but all tickets are done.

Do dependency lines only show when tickets are done?


Answers:
author: Walter Buggenhout
body: Hi [@Margarita Peluffo](/t5/user/viewprofilepage/user-id/5558779) and welcome to the Community!

No, dependency lines display when you have an issue link between 2 issues. In order to be displayed on the timeline, a timeline bar for the issues must be displayed (if there is no timeline bar, there is nothing to display the dependency from). That means each issue must have start and due dates set.

Also, *child level issue scheduling* must be enabled for your timeline. In a team managed project, this is an option in your timeline settings with that specific name. In a company managed project board, you can find a similar option under *board settings \> timeline \> include child issues*.

Hope this helps!

comments: author: Margarita Peluffo
body: It really helps, thanks [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) !


Tags: cloud

jira-cloud

jira-software
How do I turn off these "Confluence content" ADS on our epics?!
Asked by Casey Gould:

I've noticed an uptick in in-Jira requests for Confluence lately, and I couldn't figure out why we were getting them all of a sudden.

Finally an engineering manager sends me this screenshot (some information removed) of an epic with "**Confluence content**" and what looks like a Project plan:

![Confluence Content.png](/t5/image/serverpage/image-id/339542iD537AFEFAE2AE3DA/image-size/large?v=v2&px=999 "Confluence Content.png")

You'll note that there's a section at the bottom that says "Confluence Content" and seems to indicate that there's a Project plan attached. This user was the latest to "request" confluence for the org, so that explains the "Request sent."

Clicking into it makes it pretty clear that **it's an ad**:

![why am I seeing this.png](/t5/image/serverpage/image-id/339543iE6A7CC85050705AA/image-size/large?v=v2&px=999 "why am I seeing this.png")

Of course, I'm not getting this when I click into the epics.

This ad is misleading my team into thinking they're missing access to a project plan that does not exist.

**How do I turn this off so it stops wasting our time?**


Answers:
author: Hans Polder
body: [@Casey Gould](/t5/user/viewprofilepage/user-id/4987051) ,

I don't know for sure, but you could try:

1. Go to Jira System Settings
2. in the 'General configuration' page that automatically opens, go to the absolute bottom of the page
3. There, you'll see a link 'Turn off product recommendations'. Click it and follow the process.

Hopefully this works for you! Let me know the results please :)

comments: author: Casey Gould
body: Hi Hans - Thanks for the suggestion. I've gone through it. Unfortunately, since it's not a reproducible experience, I won't know unless someone spots it again.


author: cbecker
body: Hi Casey, turning off product recommendations will turn off all product recommendations (including this one, so you shouldn't see it again). For many product recommendations, you can also find a 'Not interested' option that will allow you to turn off only a specific rec, like so:![Screenshot 2024-09-17 at 7.47.28?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347772i0AB490C62DC6EA44/image-size/large?v=v2&px=999 "Screenshot 2024-09-17 at 7.47.28?AM.png")


Tags: ad

cloud

jira-cloud
Uploading Stories to My Project
Asked by gregory_j_murphy:

Hi,

I am the owner/administrator for my project in JIRA but I am not a JIRA administrator and I would like to upload a bunch of new stories I have created for my project is an Excel/CSV file. The only option I have been able to find to do this indicates that I need JIRA system-level admin access to upload it. Is this correct?  

Why would I not be able to do this for my project, for which I am the owner with full admin rights, without having system-level JIRA permissions?  

Any help you could provide to efficiently achieve this would be greatly appreciated.

Thanks,

Greg


Answers:
author: Seon Shakespeare
body: Hi [@gregory_j_murphy](/t5/user/viewprofilepage/user-id/5558723),

You can definitely import your stories from a CSV file without needing system-level Jira admin access. Here's how:

1. **Go to your project.**
2. **Navigate to the "Issues" view** (You might see a "Backlog" or "Board" view first, depending on your project setup).
3. **Click the three dots (ellipsis) in the top-right corner.**
4. **Select "Import issues from CSV"**

**![Screenshot 2024-08-01 at 20.37.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/339553iC37187B87F2959C5/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 20.37.30.png")**

This will guide you through the import process, where you can upload your file and map the columns to the corresponding Jira fields.

Hope this helps!

comments: author: Theresa McFarlane
body: Great answer. Just make sure your mapping fields are in alignment and validated.


author: Hans Polder
body: See also: <https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/>

Keep in mind that you'll need both 'Create Issues' permissions in the project (obviously) as well as the **global** permission 'Make bulk changes'. This last one is generally not provided to all users in bigger environments, in my experience.


author: gregory_j_murphy
body: Thank you all for these suggestions. We will check them out.


Tags: cloud

jira-cloud
How do I get Issue object for a CustomField listener?
Asked by Steven Cook:

I've created a Listener against a custom field. Most examples indicate you can use:

Issue myIssue = event.getIssue()

def issueKey = myIssue.getKey()

This results in an error that getIssue() isnt a class member. I suspect this is because for a Custom Field 'event' is not a standard Event type but something like a CustomFieldChangedEvent (may not be exactly correct) and the list of class members that pop up why I try to use event object doesn't include a 'getIssue()' member,

Any ideas?


Answers:
author: Nicolas Grossi
body: which is your data center version ? App client is java ?

comments: author: Steven Cook
body: I didn't provide enough details! This is related to creating a Groovy listener within ScriptRunner. Have a custom data field I've added a ScriptRunner listener to.

I'll have to go back into the lab to check data center version.


Tags: data-center

jira-data-center
How to utomatically change start date and end date of task/subtask
Asked by Loris Altamore:

Hi,

I would know how to automatically move start date and end date for two linked issues with rule "finish to start".

My goal is: if a I have two issues linked with rule "finish to start":

- if I change the start date of issue1 of a certain number of days then has to change the end date of issue 1 and start and end date of issue 2

- if I change the end date of issue1 of a certain number of days then has to change the start and end date of issue 2

is it possibile?


Answers:
author: Nicolas Grossi
body: [@Loris Altamore](/t5/user/viewprofilepage/user-id/5558669) Welcome! When is actually for you a start dite of a task and the end date of it ?


Tags: data-center

jira-data-center
Automation so that the ticket returns to its previous status. Using Waiting for customer as tigger
Asked by Joan_Rivero:

Good morning dear Jira community, could you help me with the following query... I want to create an automation that generates the following actions:

**In progress** -\> technician comments -\> **Waiting for the customer** -\> user responds -\> I**n progress.**

**In management** -\> technician comments -\> **Waiting for the customer** -\> user responds -\> **In management**

**Depending on the status that triggers the "Waiting for customer" it should return.**


Answers:
author: Scott Schellhardt
body: Hi Joan,  

We have something similar to this in my instance:![Screenshot 2024-08-01 at 1.49.21?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339533i5E33416432EC1D49/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 1.49.21?PM.png")

You will basically want to do a version of this automation and then for the back to in progress/management, adjust the conditions

comments: author: Joan_Rivero
body: Hi Scott, thank you very much for helping me.

If that's what I want. What I have not achieved is that it returns to In Progress when its origin is In Progress


author: Scott Schellhardt
body: Hi Joan,   

I have gone ahead and created the rule for you in my sandbox:  

![Screenshot 2024-08-01 at 4.00.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339562i0848F95DC46A80DB/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 4.00.42?PM.png")  

Please let me know if I am not properly understanding the request


author: Scott Schellhardt
body: Hi [@Joan_Rivero](/t5/user/viewprofilepage/user-id/5287544)   

If this solved your problem, can you please mark my answer as accepted


author: Joan_Rivero
body: Hi Scott [@Scott Schellhardt](/t5/user/viewprofilepage/user-id/5337321). I apologize for the delay in responding to you. Your contributions are helping me get to what I need. I tested the example you shared with me but it did not work. I give you more detail:

++We take this example:++

**This is the automation I need,**

**In progress -\> technician comments -\> Waiting for the customer -\> informant -\> In progress.**

The main objective is that when the technician responds, the ticket returns to its original state, that is, the state prior to Waiting for the Customer (when the informant made the comment). **This whole circuit is possible within the same automation?**

++The conditions I would apply to you are as follows:++

User Condition -\> **- Help me with the order please -**

Issue Field Condition-\> Request Type: equals IT Support

Issue Field Condition-\> Status: equals In Progress


Tags: cloud

jira-cloud

jira-service-management
Create context per issuetype on same project with Scriptrunner Cloud
Asked by Jesus Octavio Gutierrez Villegas:

Hello everyone,  
First, thanks a lot for taking the time to read and answer this.

I think its possible to create multiple contexts per project and issuetype, with scriptrunner.

is this possible for cloud?

I want my stories, tasks and bugs have the same values for my customfield, but in sub-tasks i want it to be different values, all on the same project.

kind regards


Answers:
author: Trudy Claspill
body: Hello [@Jesus Octavio Gutierrez Villegas](/t5/user/viewprofilepage/user-id/5116855)

I have not tried it, but reviewing the documentation seems to indicate it is possible.

This document details for which fields/field types the setOptionsVisibility() method is supported, and if it is supported for that field on the Create Issue screen and/or the View/Edit Issue screen.

<https://docs.adaptavist.com/sr4jc/latest/features/behaviours/behaviours-supported-fields-and-products>

This document details using the setOptionsVisibility() method.

<https://docs.adaptavist.com/sr4jc/latest/features/behaviours/behaviours-api#id-.BehavioursAPIvCurrent-setoptionvisibility>

comments: author: Jesus Octavio Gutierrez Villegas
body: Hello and thanks again , Trudy, seems interesting, will begin testing.  
Thanks!!


author: Trudy Claspill
body: Please let us know how it turns out!


Tags: cloud

jira-cloud

jira-software-cloud

scriptrunner

scriptrunner-cloud
Restrict Custom field values with Scriptrunner Cloud
Asked by Jesus Octavio Gutierrez Villegas:

Hi everyone,

First, thanks for taking the time to read and answer.

My goal is to restric the selection of a certain value in any customfield, per group or user role.

for example, for my customfield_1435 I have 4 options: A, B, C and D. I dont want my users with developer role to select option B.  

is it possible?


Answers:
author: Trudy Claspill
body: Hello [@Jesus Octavio Gutierrez Villegas](/t5/user/viewprofilepage/user-id/5116855)

Do you want this limitation to apply only when the issue is created, or also when the issue is being viewed/edited after creation?

What if the user is assigned to more than one Role?

comments: author: Jesus Octavio Gutierrez Villegas
body: Hi Trudy,  

Thanks for your answer, I did a work around, with a transition to same status, visually on actions you have a new button that will open a pop up with the required field, and added validation for user role to certain value like this:  

issue.customfield_16129.value == "4.0" \&\&  
user.getProjectRoles(issue.project).some(pr =\> pr.name == "Administrator") \|\|  
issue.customfield_16129.value != "4.0"  

Also this validation is present on create issue transition.  

The goal is to allow only admins to create new or edit current issues with this value, any other role cannot. when creating, viewing/editing.  

Thanks again, this works for us now, but if you have another idea i would love to learn!


Tags: cloud

jira-cloud

jira-software-cloud

scriptrunner

scriptrunner-cloud
Al crear un nuevo proyecto, no me deja ver el tablero
Asked by Jes?s Rafael Mart?nez Jim?nez:

Cuando creo un proyecto desde cero, no me permite ver el tablero y me manda un mensaje indicando "Estamos teniendo problemas para conectar con tus tableros" y no entiendo el porqu? pasa esto![Screenshot at Aug 01 10-38-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/339524iF33812153A9CA203/image-size/large?v=v2&px=999 "Screenshot at Aug 01 10-38-38.png")


Answers:
author: Nicolas Grossi
body: [@Jes?s Rafael Mart?nez Jim?nez](/t5/user/viewprofilepage/user-id/3003313) Este problema sigue activo ?

comments: author: Jes?s Rafael Mart?nez Jim?nez
body: Hola, [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) s?, a?n persiste y no tengo idea de que hacer para solucionarlo


Tags: cloud

jira-cloud
How to show Sub-tasks of a Story on the Scrum Board?
Asked by Aidas:

I was trying to enable sub-task visibility on the board. I found many articles about filters and checked them, but ultimately I discovered a solution on my own and decided to share it with others.

![Screenshot 2024-08-01 at 19.01.07.png](/t5/image/serverpage/image-id/339517iC0016756F5DCBF79/image-size/large?v=v2&px=999 "Screenshot 2024-08-01 at 19.01.07.png")


Answers:
author: Dexter de Vera
body: Hi [@Aidas](/t5/user/viewprofilepage/user-id/5558595) ,

Welcome to the Atlassian community,

May I know what specific question about subtasks you still need?

Thanks!

Dexter de Vera


Tags: cloud

jira-cloud
Creating an app for jira data center and jira cloud
Asked by Atul Purohit:

Hi folks, I'm working on creating an app that can be installed by an admin on a Jira instance and made available in the marketplace.  

Initially, I built the app using Forge, which I successfully deployed in my cloud instance. The app included an Express.js server and several webhooks. However, I found out that the same app cannot be ported to Jira Data Center.  

To address this, I recreated the app using \`atlassian-connect.json\` and installed it on the cloud, where it worked perfectly. I used the "Upload App" functionality in the UI and provided the path to \`atlassian-connect.json\`. Next,  

I installed a Data Center instance on my local machine and attempted to install the app using the same \`atlassian-connect.json\` and "Upload App" functionality. How do I create an app for Data Center? Is the only option to use a P2 plugin?

Given that the original app was built in Express.js, will I need to recreate the entire app in Java for it to be used on Data Center, while maintaining the Forge/Atlas Connect app for the cloud? It feels like a huge wasted effort. How do teams create apps that can be used in both places?

I must be missing something obvious. Please help me identify where I'm going wrong. Thanks.


Answers:
author: Aron Gombas _Midori_
body: Yes. P2 is the only option for Data Center.

Note that there are developers who build a P2 app that:

1. Runs Node.js as part of their app, and they implement the app as much as possible in JS/TS.
2. The JS/TS code make calls to the standard Jira Data Center REST API.

With this technique, you can reach a high grade of code reuse between Cloud and DC. On Cloud, your app is still JS/TS and you call the Jira Cloud REST API instead of the Jira Data Center REST API.

There are variants of this technique.

Another variant could be implementing the core of the app in Java. It is "native" in P2. On Cloud, you would deploy it to AWS Lambda functions and make calls from the front-end to the lambdas.

comments: author: Atul Purohit
body: Yeah this sounds reasonable. For me, most of the stuff is receiving a webhook response form jira so nodejs wont really help. But good suggestion.


author: Shawn Doyle - ReleaseTEAM
body: I've always done this in reverse, I would build an app for server/data center then port it to the cloud. I'm not a heavy app developer, more a one-off depending on client needs.

The docs to follow for datacenter apps are here:

<https://developer.atlassian.com/platform/marketplace/developing-apps-for-atlassian-data-center-products/>

comments: author: Atul Purohit
body: Ok. Thanks for the insights. p2 plugins are the only way to create apps for data centers? Its mostly written in Java, and porting them over for cloud apps will essentially mean the cloud apps will also have java core (as long as we dont want to duplicate code). Is my understanding correct?


Tags: jira-server

jira-unknown-hosting-type

server

unknown-hosting-type
How to retrieve previous value from Jira system field called "updated"?
Asked by Saurabh Chaurasia:

I am trying to write an automation to get the difference between time stamp of the current value and time stamp for the previous value in the jira system field "updated". I want to be able to refer the difference value to trigger an action in the automation. Is this possible?  

I tried achieving this using smart values

{{changelog}} \& {#toc-hId--350632529}
--------------------------------------

{{fieldChange}} {#toc-hId-2136880304}
-------------------------------------

But both don't seem to be working with "updated" field. Any help or direction appreciated.


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Saurabh Chaurasia](/t5/user/viewprofilepage/user-id/5558567) and welcome to the Community,

"Updated" is not a field that holds its own value, but will essentially show the timestamp of the last action on the issue that will be reflected in the issue's history.

With the Changelog/Fieldchange you can only access the current change (depending on the Automation trigger) but won't be able to access the change before that - which you'd need to calculate the difference.

I guess the only option is to retrieve the Issue history per Web request: [The Jira Cloud platform REST API (atlassian.com)](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-changelog-get) You're interested in the "created" timestamps of each Changelog section.

There are plenty of Community articles on sending Web Requests in Automation rules :)

comments: author: Saurabh Chaurasia
body: Thanks for the response! Rebekka  

I found an easier alternative. I introduced two time stamp fields in the issue \& used an automation such that every time there is a change, one date gets passed on from one field to the other one and is replaced by current one (using {{now}} smart value). Then I introduced another automation and just compared the values in these two fields to check the difference and initiate further edit action.   

Hope this helps others as well.  

My original problem statement was, I wanted to be able to see when was a particular field updated last on the issue and if it was more than certain amount of time as compared to update time, then I wanted to increment a counter in another numeric field. Essentially I wanted to see how many times a field has been modified over and above a given time frame


Tags: automation

cloud

jira-cloud