youngmon/atlassian-qna huggingface dataset:
Does anyone have a comprehensive list of Keyboard Shortcuts for Confluence Cloud?
Asked by Bob Sovers:

The On-Screen popup for keyboard shortcuts is currently limited to:

**General / Global Shortcuts**

* c
* dg
* dn
* ds
* ?
* /
* gg
* \[

**Page / Blog Post Actions**

* c
* b
* e
* m
* n
* p
* \]
* w
* s
* l
* t
* f
* k

**Editor - Block Formatting**

* Ctrl + Alt + 0
* Ctrl + Alt + 1
* Ctrl + Alt + 6
* Ctrl + Shift + 7
* Ctrl + Shift + 8
* Ctrl + Shift + 9

**Editor - Rich Formatting**

* Ctrl + M
* Ctrl + K
* Ctrl + Shift + D
* Ctrl + Shift + A
* Ctrl + Shift + I
* Ctrl + Alt + UpArrow --- Resets the screen rotation in Windows 7 \& Windows 10
* Ctrl + Alt + DownArrow --- Rotates the screen in Windows 7 \& Windows 10
* Ctrl + Alt + RightArrow --- Rotates the screen in Windows 7 \& Windows 10
* Ctrl + Alt + LeftArrow --- Rotates the screen in Windows 7 \& Windows 10

**Editor - Editing Actions**

* Ctrl + Shift + E
* Ctrl + Enter
* Ctrl + Shift + H

**Editor Autoformatting - Font Formatting**

* \*\*Bold\*\*
* \~\~StrikeThrough\~\~
* \*Italic\*
* \`Monospaced\`

**Editor Autoformatting - Tables**

* \|Cell\|Cell\|
* \|\|Heading\|\|Heading\|\|

**Editor Autoformatting - Emoticons**

* (/)
* :)

**Editor Autoformatting - Autocomplete**

* !
* \[
* {
* @

**Editor Autoformatting - Styles**

* # Space
* ### Space
* \> Space

**Editor Autoformatting - Lists**

* 1. Space
* \* Space
* \[\] Space

Their is also a "View All Shortcuts" that redirect to <https://confluence.atlassian.com/get-started-with-confluence-cloud/keyboard-shortcuts-934720180.html>

But THAT page includes the statement "We could give you a list here, but then you'd need to keep referring to this page."... Which is kinda the point of the help-screen redirecting to THAT page!


Answers:
author: Bob Sovers
body: Another note: <https://community.atlassian.com/t5/Confluence-discussions/Confluence-guide-to-keyboard-shortcuts/m-p/706444#M1091>

Is for the old editor and no longer applies, nor has it been updated.


author: Bob Sovers
body: Maybe THIS is a place that we can help Atlassian out and fully list ALL of their keyboard shortcuts.

By the way,

<https://jira.atlassian.com/browse/CONFCLOUD-66529> -- is a "Suggestion" that the documentation of the keyboard shortcuts actually matches what the app does (Atlassian doesn't want to mark any documentation errors as actual Bugs!)

<https://jira.atlassian.com/browse/CONFCLOUD-66530> -- Is another "Suggestion" for Atlassian to make the keyboard shortcuts actually work as documented!

Here is a JQL query of the shortcut-related issues:

[https://jira.atlassian.com/issues/?jql=project%20%3D%20CONFCLOUD%20AND%20resolution%20%3D%20Unresolved%20AND%20summary%20\~%20shortcut%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC](https://jira.atlassian.com/issues/?jql=project%20%3D%20CONFCLOUD%20AND%20resolution%20%3D%20Unresolved%20AND%20summary%20~%20shortcut%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC)


Tags: confluence-cloud

documentation

shortcut
Server Hardware Requirements
Asked by Robert Parys:

Hello everybody,  
For my team, I am currently looking for a powerful server on which Confluence and Jira should run.

I've already read through the documentation, but am still not sure about the hard disk space.

The server has 4 cores and 16GB of memory. I have the choice between 60GB SSD memory or 480GB SAS memory.  
Is there a difference between SSD and SAS memory? We would either set up the database on the same server or set it up externally at our web host. Which operating system should we take?

Our team consists of ten people and we plan to use Confluence and Jira for several years.

Thank you in advance,  
Cheers.


Answers:
author: Sloan
body: Hey there

4 Cores and 16 GB RAM is good! Id go with 480 GB. 60 GB is really not much these days. And if your users put a lot of Attachments in to Confluence and Jira you better want to be safe.

SSD are solid state discs, these are a chip based storage media. Look them up on Wikipedia or somewhere else online for details. SSD are on average the fastest choice these days.

SAS on the other hand is not really a storage medium but the interface, a SSD could be using SAS as well. I guess the SAS one you mean is an HDD (Hard Disc)? Could that be?

Cheers  
Nick

comments: author: Adriano Barbieri
body: Hi Bitvoodoo!

Could you help me?

We intent to star testing 10 users license for sever. Could you tell me what is the minimum server requirements in terms of: CPU, RAM memory and HD?

Tks,

Adriano


Tags: confluence-server

hardware

jira

requirement

server
When on the Free Plan, no space is publicly accessible, correct?
Asked by Joshua Eby:

I know the free plan does not include advanced permissions and when on the Global Permission screen, Anonymous Acccess is all marked Can't Use, which is what I need right now, but I just want to be certain that means unless they have an account on the site are are logged in, they cannot see anything... correct? Looking to try this out for internal documentation, not public so just trying to be sure.

Thanks!


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@Joshua Eby](/t5/user/viewprofilepage/user-id/3608075) ,

By default Anonymous Access is disabled and if you want your instance to be public you can Edit and select "use confluence".

if you looking for only internal use then do not alter default configurations and users with account and confluence users group will be able to view the confluence spaces.

Thanks,

Avinash

comments: author: Joshua Eby
body: Thank you! That was what I had gathered, but wanted to be sure! Have a great day!


author: Jake
body: It is still ambiguous. Intuitively I gather that they are saying it is private, but it is not being explicitly stated and part of the problem is that assumptions are being made about terminology being understood. When I think of "site" I automatically think of the entire site (as in primary domain, as in atlassian.com and including each and every one of it's users - not some subset of that). The messages given in the account not explicit either - saying "anyone who's logged in can view and edit all pages" in the Space Settings \> Permissions \> (Restricted Pages - Tab) page. "Anyone" can mean a lot of things depending on the context. Anyone can mean any atlassian user (which is my natural conclusion when I read that). Please provide a detailed and explicit answer that addresses each and every terminology in complete and total context - as if you are talking to someone that has no idea what you are talking about (because you are). Be very, VERY comprehensive please.

<https://community.atlassian.com/t5/Confluence-questions/Are-spaces-in-the-free-account-accessible-to-the-public-or-not/qaq-p/1356743#M174153>

comments: author: Ana
body: I'm trying to figure this out myself and it seems that you didn't receive an answer so far.

Did you manage to find out in the meantime?

Thanks.


author: Giulio Faini
body: But any Confluence user can see my free pages? It is not clear.

comments: author: Luca Domenichini
body: I agree that it is not clear. If I want my content to be private (FMYO), am I sure that no other Confluence user can see it?


author: K Nadrowska
body: That's what I wanted to be sure too. Only users invited to my site can see my spaces and pages? Or all logged Conflunce users?


author: Jake
body: The question was asked and answered but it looks like there is still some confusion


Tags: confluence-cloud

permission

privacy
Unable to publish a page: There was an error processing the request
Asked by Charles Mitchell:

What are the causes for this issue and resolution?


Answers:
author: Nic Brough -Adaptavist-
body: There are a lot of things that could cause this, from (transient) network errors through to server-side bugs.

I assume there was nothing else on the error page when you got this "error processing"?

If so, then I am afraid you need to start by reading the logs for the Confluence application to see what the error was on that side.
Why I have "Confluence Internal Directory" entry in my profile?
Asked by Richard Coffre:

Hi,

As you can see in the attached screenshot, I have 2 entries in the Directories section.

The second one "Confluence Internal Directory" is useless and it prevents me to log as an administrator.

I don't know when/how it was created!

What an administrator should do to delete this entry?

Best regards.

![View User: coffre - CONFAFNIC 2019-10-22 15-23-33.png](/t5/image/serverpage/image-id/70180i51F59CA97D3C0983/image-size/large?v=v2&px=999 "View User: coffre - CONFAFNIC 2019-10-22 15-23-33.png")


Answers:
author: Moses Thomas
body: [@Richard Coffre](/t5/user/viewprofilepage/user-id/3222599) The answer is simple that your user account is present also in confluence directory, if you are using LDAP to login in to Confluence, then you will have to **disable** this Confluence internal directory if you don't wan't your profile to show that you belong to both directory. And most likely restart Confluence.

Best regards,

Moses.

comments: author: Richard Coffre
body: Is it possible to just delete the link to Confluence internal directory without disabling it for everyone?


author: Shannon S
body: Hello Richard,

I just followed up on your other thread, [How to delete an entry in Confluence internal directory?](https://community.atlassian.com/t5/Confluence-questions/How-to-delete-an-entry-in-Confluence-internal-director/qaq-p/1243157#U1254170)

I will share the same reply here, in case anyone comes across this thread first.

See in [Configuring User Directories:](https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html)
> You cannot remove the internal directory. This precaution aligns with the recommendation below that you always keep an administrator account active in the internal directory.
>
> #### Recommendations {#toc-hId--682034707}
>
> The recommended way to edit directory configurations is to log in as an internal user when making changes to external directory configuration.
>
> ![(warning)](https://confluence.atlassian.com/s/en_GB/7901/af536c7c6dffcc1d697b914b797aa7f2f306b4f8/_/images/icons/emoticons/warning.svg) We recommend that you keep either an administrator or system administrator user active in your internal directory for troubleshooting problems with your user directories.

Although this is not recommended, your database administrator will be able to delete the username entry from the Internal Directory using the database. It's in the **cwd_user** table. However, be advised that if that is done, and the LDAP directory is unavailable or if you need to edit the LDAP settings, you will not be able to login with your username again.

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-server

server
Does migrating from Server to Cloud delete all the data from server?
Asked by Gustavo Moura:

I want to do a test migration from server to Cloud using the Confluence Cloud Migration Assistant but I don't want all the confluence pages to be deleted since that is currently production for us.

I was planning to migrate it to our dev system as test


Answers:
author: Alexis Robert
body: Hi [@Gustavo Moura](/t5/user/viewprofilepage/user-id/3596760) ,

the Assistant will never delete your data, you don't have to worry about losing pages or spaces. Atlassian does recommend backing up your Server instance but it's more as a peace of mind than a requirement.

Let me know if this helps,

--Alexis

comments: author: Gustavo Moura
body: Awesome, thank you Alexis! I just tested and you are right! I appreciate it.


author: Moses Thomas
body: [@Gustavo Moura](/t5/user/viewprofilepage/user-id/3596760) I suppose not but suggest you create a backup , even better a snapshot of the Virtual machine (Unix like for example) to be safe and then migrate if something goes wrong you can bring back the previous state .

But we have a very nice documentation here about this app step by step guide.

<https://confluence.atlassian.com/cloud/cloud-migration-assistant-for-confluence-973486571.html>

Best regards,

Moses

comments: author: Gustavo Moura
body: Thank you Moses!


author: Moses Thomas
body: [@Gustavo Moura](/t5/user/viewprofilepage/user-id/3596760) You welcome!


Tags: confluence-server

server
upload my picture to my personal profile
Asked by kfir.goldwasser:

when entering my profile-\>picture and upload a picture, I receive this error

"An error occurred while updating avatar details"

any ideas?


Answers:
author: Moses Thomas
body: [@kfir.goldwasser](/t5/user/viewprofilepage/user-id/2852557) Could you please provide the confluence logs in

\<confluence_home\>/logs/atlassian-confluence.log ? it will be clear to see what went wrong.

Kind regards,

Moses


Tags: confluence-server

server
Moving a Glossary from instance to another is not fucntional
Asked by Hector Ghizzoni:

Hello,

When I export and import a glossary space from one instance to another is not functional anymore and when I try an excel export and import is working but with many mistakes or missing definitions or definition description not complete.

Can be a solution for this?

Thanks a lot.


Answers:
author: Diego
body: Hello there, [@Hector Ghizzoni](/t5/user/viewprofilepage/user-id/3428050) !

I am not sure if I follow your issue. My first instinct when you say "Glossary space" is that you have *++many words or expressions defined there and those are linked somewhere in your instance++*. There is also a plugin that seems to roughly fit this description. Here, have a look:
> * **++[\[Atlassian Marketplace\] \[Confluence Server\] \[Glossary\]](https://marketplace.atlassian.com/apps/1211800/glossary?hosting=server&tab=overview)++**

But, since we want to *++avoid the guesswork of what is the glossary space++*, would you mind answering a shortlist of questions for clarification? Here they are:
> 1. *What is the definition of "glossary space", how is it supposed to work?*
> 2. *What is not working when the space is imported into another instance?*
> 3. *What kind of error is thrown when you try to access the imported space?*

I would like to understand a few things about your environment. This can help us to get a better outlook on what might be happening in your situation. Here we go:
> 1. *Which version of Confluence are you running on the origin instance?*
> 2. *Which version of Confluence are you running on the destination instance?*
> 3. *If you are running the plugin mentioned above, which version of it is running on your instances?*
> 4. *If you are running the plugin mentioned above are the instances running the same plugin version?*

Also, if you face *++any kind of error++* after the space import, would it be possible for you to *++provide us with some screenshots of it++* ? Just be careful *++not to disclose any sensitive data++* with the screenshots. Our community is *++an open space and everyone can see everything++* here. Keep this in mind!

Hey, Hector, hope this gives some direction towards the solution for your issue. Let us hear from you.

Looking forward to your reply.


Tags: confluence-server

server
New FQDN for Confluence staging
Asked by Anand Sakthivel:

Hi,

We're running Confluence version 6.15.2 and planning to upgrade it to the latest version i.e. 7.0.3.

Before performing the upgrade on the production we're doing it on a test environment. The test environment is isolated from the production one and uses a separate DB instance as well. And we would like to use a new domain name for the test environment.

So how can we achieve this? Please assist us.

Thank You

Br,

Anand


Answers:
author: Shankar Asam {Appfire}
body: Hi,

Create a new domain / subdomain for your test env in your DNS management. Make sure it's **A record** points to the Confluence Test server's IP. In case you have an apache / nginx proxy in-front of your confluence then the **A record** should points to the apache / nginx server. As we do not know much about the test env (like how did you setup and accessing via port or without port), we can't give more recommendations.

If you do not have any proxy then you could access your test confluence via,

[http://yourtestdomain.com:\<port](http://yourtestdomain.com:<port)\>

Hope this helps

-Shankar

comments: author: Anand Sakthivel
body: Hi,

My concern was that, the production database would have links pointed to the actual domain and if we use a new domain name for test environment it would still be redirecting to the original one.

So how can I fix this ? Any thoughts ?

/Anand


author: Anand Sakthivel
body: I changed the base URL in the database using this link,

<https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html>

but still it's redirecting to the old domain.

/Anand


author: Shankar Asam {Appfire}
body: Anand,

I understand you want to change the baseURL / oldURL of your confluence stage instance since its pointing to your prod instance. There are multiple ways to do this - pls refer to [this](https://confluence.atlassian.com/confkb/how-to-replace-all-hard-coded-links-after-a-base-url-change-284366235.html) link for more information.

Hope this helps

-Shankar


author: Anand Sakthivel
body: Hi,

Thanks, I've managed to fix it.

/Anand


Tags: confluence-server

server
How to create a dropdown list in a template in cloud confluence?
Asked by sumit:

I want to create a dropdown list in confluence template. Like mentioned here, <https://confluence.atlassian.com/display/CONF42/Form+Field+Markup+for+Templates>

Tried this, but when I do @VAR@ it doesn't shows any list option, but language option like html, javascript etc.

I tried to embed HTML code like this: <https://confluence.atlassian.com/doc/html-macro-38273085.html>

    {html}<div> <select name="Criticality"> <option value="high">High</option> <option value="medium">Medium</option> <option value="low">Low</option></select></div>{html}

but it shows it as html code.

I am using cloud version of confluence.

Any help would be highly appreciated.


Answers:
author: Stiltsoft Support
body: Hi [@Kris Luhr](/t5/user/viewprofilepage/user-id/3982808) and [@sumit](/t5/user/viewprofilepage/user-id/3543789) ,

I can suggest a workaround using Handy Status from [Handy Macros for Confluence](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?tab=overview&hosting=cloud&utm_source=atlassian-community&utm_medium=answer&utm_campaign=handy-macros-traffic-sources&utm_vendorID=1216111&utm_content=template_dropdown). You can create dropdowns from custom status sets. They work well in templates. This solution works for any hosting type including Cloud. Please see the screenshot attached for details.

![Handy Status in Page Template.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/194605i010CF0C2B14BAE19/image-size/large?v=v2&px=999 "Handy Status in Page Template.jpg")


author: Kris Luhr
body: We had this in Confluence before we moved to cloud, really miss this functionality


author: Haran Kumar
body: Hi [@sumit](/t5/user/viewprofilepage/user-id/3543789) , out of box you cannot do this , but there is another way with which you can pretty much achieve this,   

1. Use a three row , table.
2. Now in each row , using the action point tick box give the selection option required  
   *(Blue , red , green)*
3. Now go to add macros and select expand.
4. Once your expand is placed ready , cut the entire table and paste it inside the expand box.
5. Now rename the expand from " click to expand" to the desired question  
   *(Color required ?) .*
6. Hope this way you can achieve what is required.
7. But Con's are this wont be a single select drop down. As user can tick on all three options.
8. Still might hold good , for some case.

Regards  
Haran


Tags: cloud

confluence-cloud
That's not a valid license key.
Asked by wei Heng:

I had bought a server license, but it shown "That's not a valid license key." when i pasted the key.  

Need your help, thanks.


Answers:
author: Ollie Guan
body: Hi [@wei Heng](/t5/user/viewprofilepage/user-id/3607326) ,

The product serial number needs to match the Server ID. Do you confirm that the input is correct?

comments: author: wei Heng
body: Hi Ollie,

I knew what happened.

I bought the "Server" version, but I installed the "Data center" version.

What could I do ?

Thanks for your kindly help.


author: Nic Brough -Adaptavist-
body: You can paste a new licence key for the right version straight over the top of the incorrect one.

If you have bought the wrong licence, get in touch with Atlassian immediately, they'll be able to refund/reissue the right type of licence.


author: wei Heng
body: Hi Nic,

Got it, thanks for your kindly help.

WH


Tags: confluence-server

server
I created a QR code to open a Confluence page. I broke it. Can I force a page to have that URL?
Asked by Steve Dowey:

Hi All,

I used a QR code generator to link to a particular confluence page in my space, I thought I was being smart when I edited this page to use the new look and created a new one.

This broke the link at the URL some_number level:

\<site\>/\<space_key\>/\<some_number\>/\<page+name+bit\>

How could I get that link back? Okay, if I was smart(er) I should have created a code to somewhere else unchanging and redirected from there, but I didn't.

So, can I force a page to have the URL I require? (I'm thinking no). Any suggestions as I've printed this QR URL on some documentation already,  

Thanks,

Steve


Answers:
author: Nic Brough -Adaptavist-
body: I suspect you changed the name of the page, so your page+name+bit changed.

You should be able to change that back and restore the link. The some-number in the url should not have changed, because it's a unique page id.

In future, there's a couple of workarounds

* Pages can always be accessed view a "view" url that ends with their ID, but Atlassian are gradually extending the "pretty" urls so that you don't land on them on Cloud so often.
* So the better option is to generate your QR code from the "tiny url" you can find in the page information - that doesn't change, even if you rename the page.

comments: author: Steve Dowey
body: Hi Nic,

Thanks for your reply, however, I wanted the new page look, so even with the same page name I lost the page id. That caught me out .

Thanks for your suggestions,

Steve


Tags: confluence-cloud