Approvals in Jira Work Management Premium
Asked by Vasiliy Chemezov:

Is it possible to build up more complex approval process in current version of JWM Premium?  

It seems like approvals in current JWM lacks some critical functionality if you want to build more complex approval rules and scenarions. For example: i did not find out how to create custom user picker field in task and automaticaly assign approvers from this field in workflow. Also i can't use automation scenarios, like assign certain approvers if fieldA=something and so on.  

It feels like approve process completely separated from task fields and can not be used in more flexible scenarios. All you can do for now is enable approve step and manually add approvers in it, which is not optimal.


Answers:
author: Vasiliy Chemezov
body: For anyone with same issue, i contacted support and answer is that it's designed this way ATM, no workaround. Very limited use case scenarios, no automation rules, no use in task screen.


author: Vasiliy Chemezov
body: I created custom user picker field for my task:  
![Screenshot from 2024-01-24 09-59-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/302101i7A763E68BA9ED973/image-size/large?v=v2&px=999 "Screenshot from 2024-01-24 09-59-23.png")

Users should be able to populate this field on task creation with person(s) who need to approve task after creation.  

Workflow looks like this:  
![Screenshot from 2024-01-24 10-02-30.png](https://community.atlassian.com/t5/image/serverpage/image-id/302102i996D9F1459EE4605/image-size/large?v=v2&px=999 "Screenshot from 2024-01-24 10-02-30.png")  

I'm trying to implement approval step on "To do" status and getting this error:  
![Screenshot from 2024-01-24 10-04-26.png](https://community.atlassian.com/t5/image/serverpage/image-id/302103iC9C7D5010F652C9D/image-size/large?v=v2&px=999 "Screenshot from 2024-01-24 10-04-26.png")  

JWM don't allow me to use my custom user picker field that i created for approval proccess.  

It looks like it requires to use it own field, which i should create on approval step. But i can't find this field anywhere to add it to task fields.


author: John Funk
body: Hi Vasiliy,

You should be able to do the items you describe with Automation Rules. If you will post your rule here and what is not working, we can try to help.

comments: author: Vasiliy Chemezov
body: Hi, John. Please, check out my comment above.


author: John Funk
body: It looks like it thinks you are trying to create that field instead of just use that field. If you clear out the value and the click the dropdown and then start to type a few of the letters in the field, does the field come up so that you can select it?


author: Vasiliy Chemezov
body: No, field doesn't comes up. I assume that it wants me to **create** new field for approvals and doesn't allow to use field that already exist in task configuration (it says already exists when i'm typing exact name)  

Now i just wondering is it designed that way, or i am doing it wrong somehow. Could someone confirm that it should work as i described above or not?  

If not, i, unfortunately can't, use JWM Premium product for my work processes because of limited approval functionality.


author: John Funk
body: Is this a Team-managed project? If so, have you tried it with a Company-managed project?

Also, I would submit a support ticket to Atlassian for their feedback on why the field is not showing up.

<https://support.atlassian.com/contact/#/>


author: Vasiliy Chemezov
body: It is team-managed project. Approvals not supported in company owned projects right now.  

Ok, i will contact support. Thanks.


author: ?? ??
body: I am encountering the same problem with the same content. How was this one resolved?


author: John Funk
body: Hi [@?????](/t5/user/viewprofilepage/user-id/5356216) - Welcome to the Atlassian Community!

Please create a new question and provide the details unique to your situation. Including any screenshots that you can and further explanation about what is not working right.


author: John Funk
body: [@Vasiliy Chemezov](/t5/user/viewprofilepage/user-id/5161815) - Also, thank you for providing an updated answer from support - that is most helpful.


author: sengpirun
body: Heh [@Vasiliy Chemezov](/t5/user/viewprofilepage/user-id/5161815) not sure if you have received responded from the support.


Tags: approval

cloud

jira-work-management-cloud