youngmon/atlassian-qna huggingface dataset:
How do I enable Releases in a Team Managed Project?
Asked by Anneliese Pretorius:

All guidance advise that I should go to Project settings - Releases. This option is not available on my screen (I am admin on the project Software Premium):


Answers:
author: Anneliese Pretorius
body: [@Tessa Tuteleers](/t5/user/viewprofilepage/user-id/2813656) Apologies, I am on Software. The "Features" option is not available on my list:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/281413iEBAE5524A6F46186/image-size/large?v=v2&px=999 "Capture.PNG")


author: Tessa Tuteleers
body: Hi [@Anneliese Pretorius](/t5/user/viewprofilepage/user-id/5295184) ,

First make sure you are in a team managed ++Software++ project. Your question is under "Jira work management", since Releases are a Software feature, this is only available in "Jira Software" projects.

The Releases section first needs to be activated in the project features.

Project Setting \> Features \> Development

Hope this helps!

- Tessa

comments: author: Tessa Tuteleers
body: Hi [@Anneliese Pretorius](/t5/user/viewprofilepage/user-id/5295184) ,

I'm answering in the same thread to keep everything together, please try to respond in thread instead of creating new "answers", as this might be confusing.

The (purple) colour of your screenshot makes me think that this is indeed a work management project and not a software project.

If you go to your list of projects, look at the "Type" column, does it say "Team-managed Software" or "Team managed business"?

As indicated earlier, Releases are only available for software projects.

Tessa.
Vorlagen
Asked by Albulena:

Gibt es Vorlagen, die ich irgendwo herunterladen kann und diese in mein Board integrieren kann?


Answers:
author: Valerie Knapp
body: Hi [@Albulena](/t5/user/viewprofilepage/user-id/5319649) , thank you for your question and welcome to the community!

I have understood your question was

Are there templates I can download somewhere and integrate them into my board?

What kind of templates are you looking for? What are your requirements for what they should do?

When you go to create a new Jira Work Management project, there are some pre-defined templates.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281503i621DE1F25256E9C8/image-size/large?v=v2&px=999 "image.png")

Within the templates, you can see there are different issue types and workflows -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281505iECC7065D9A57087C/image-size/large?v=v2&px=999 "image.png")

So you can use these as a base and then customize them as you wish.

Does that help at all? If not, please give us your feedback and either myself or someone else will try to assist.

Cheers


Tags: cloud

jira-work-management-cloud
Fragen zur Darstellung vom Projektmanagement
Asked by Albulena:

Hallo

Ich hab eine Frage bzgl. der Darstellung vom Projektmangement Zeitleiste. Ist es m?glich, dass ich die Cordierung entfernen kann? Und das epik Symbol auch entfernen? Ist es m?glich? Wir w?rden gerne unsere eigne Codierung eingeben. Kann mir hier jemand eine Hilfleistung stellen?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please refer the link to create new issue type of your choice : <https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/>


Tags: cloud

jira-work-management-cloud
I want to make a report, but my tickets does not get 'solved'.
Asked by luc:

Hello all,  

Our tickets are entering our system i an "open" column. I want that the tickets get the status solved if i move the ticket to the column "Gereed" (Ready in dutch). How can i do this?  

Is it also possible to make automatically an update time stamp in the ticket if i move the ticket in the columns in between "open" and "ready"?  

Thank you!


Answers:
author: Trudy Claspill
body: Hello [@luc](/t5/user/viewprofilepage/user-id/5318834)

Welcome to the Atlassian community.

Each column represents one or more Status values that can be assigned to the issue. Can you show us the Columns configuration page for your board so we can see what Status values are associated with the Gereed column in your board?

Statuses also belong to a Status Category. There are three Status Categories. They are color coded so that when you look at a Status value you can identify by its color its Status Category.

|-------------|-------|
| Category    | color |
| To Do       | gray  |
| In Progress | blue  |
| Done        | green |

When an issue is changed to a green Status is is considered "solved". Is the status in the Gereed column a green status?

What type of project are you using? Go to Projects \> View all projects, and tell us what the Type column says for your project.

What type of report are you trying to create? Are you using a built in report? If so, which one?


Tags: cloud

jira-work-management-cloud
Can we add some automation for Resource management ?
Asked by Alkanz Ali:

Can we add some automation for Resource management ?  
i want to create an automation that, users can not be assigned tasks for more than 8 hours a day and 40 hours a week.  
if someone assigns them the task a notification/ error occurs that task cant be aligned


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Alkanz Ali](/t5/user/viewprofilepage/user-id/5241398)

How do you track the 8h/day or 40h/w? Are you using original estimate to track it?

In addition, what kind of app do you intent to use? Jira automation or a 3rd party app?

comments: author: Alkanz Ali
body: both can do for me


author: Alkanz Ali
body: no i am not using original estimate team do not add them


Tags: cloud

jira-work-management-cloud
How can I stop getting invited to spam Jira Service Management things?
Asked by frig off:

For the last few weeks I've gotten invites to at least 7 of these invites, even though until today I didn't even have an Atlassian account.  

Even without joining, I was getting phishing spam notifications that were being created on the product. The advice I found was to forward the emails to abuse@atlassian.com, which I have  

I kept getting more emails so I created an account today to post here. I looked around and the 'products' that added me without my consent (or even an atlassian account) still exist. I've gone in and messed up the place, deleting the dangerous links, but I suspect it's more work for me to do that than it is for the spammer to create and populate an account.  

Here is a list of the ones that are still on my account:  

hw9tfu2.atlassian.net/  
xv2dt4n.atlassian.net  
xd7vcyj.atlassian.net  
n0xadzh.atlassian.net  
ocalthx.atlassian.net  
gmrjb2a.atlassian.net  
fmyip80.atlassian.net  

How can I stop being added to these things without my consent? It's not even clear to me how I could leave these sites short of deleting my Atlassian account, though I don't think that would solve anything anyway.


Answers:
author: Jack Brickey
body: [@frig off](/t5/user/viewprofilepage/user-id/5318139) , I have flagged for someone to have a look. I guess they will check it within 24h.


author: Andy Heinzer
body: Thanks for reporting these sites to us. I have flagged these sites with my anti-abuse team for review. One of these has already been suspended, I expect the others will be suspended shortly.

Forwarding spam message to our abuse@atlassian.com address can be helpful to us, thank you for doing that. Admittedly, we have been seeing a high volume of this kind of abuse recently, so the abuse team has a high volume of such reports to review.

As for how to stop these, I don't have a clear set of steps to follow to achieve this. Please continue to report any site that is sending spam to us so that we can process and take down sites that are violating our terms of service.


Tags: atl-rvw
Possibility of integrating Jira Work Management with GitHub
Asked by ????????? ????:

Is it possible to integrate Jira Work Management with GitHub (not Jira Sofware)? If it is, could you give me instructions how to do it?


Answers:
author: Syed Majid Hassan -Exalate-
body: Hi [@????????? ????](/t5/user/viewprofilepage/user-id/5318481) ,

Welcome to the community. This is Majid @ Exalate.

This should be very possible by using an integration app such as Exalate. I presume you are looking to sync to GitHub issues from Jira tickets?

Hope it helps

Thanks

Majid


author: Mohanraj Thangamuthu
body: Hello, Good day. We have the following feature request created for this requirement. <https://jira.atlassian.com/browse/JWMCLOUD-424>


Tags: cloud

jira-work-management-cloud
password reset link expires before I get email
Asked by Terry Ulanch:

I forgot my password

It takes a couple of hours to get the email back to reset password

By that time the reset link has expired

This has occurred 3 times now please someone help


Answers:
author: Terry Ulanch
body: thanks for replying.

The issue for the first 3 request of a new password emails was the time it took for the email to arrive in the yahoo inbox. The first 3 attempts did not arrive for about 1 hour or more after the request. When I then clicked on the link in the slow emails it would say the link had expired.

The 4th time I tried it I got it the response email back in minutes and was able to reset the password.

All is good now

Was very weird.


author: Trudy Claspill
body: Hello [@Terry Ulanch](/t5/user/viewprofilepage/user-id/5318043)

Welcome to the Atlassian community.

Just to confirm, are you trying to reset a password for your Atlassian Cloud account?

Is the account with the issue under a different email than you used for the account you are using to post to this community?


Tags: cloud

jira-work-management-cloud
Is there any way to simplify the display on projects - so many useless headings
Asked by Hostvisors:

I REALLY don't need all these items for every project, in fact we only need the board and the issues. I do not run or need reports and the rest of the stuff is just clutter. Is there any way to hide these things?

![Screenshot_35.png](/t5/image/serverpage/image-id/281068iED169A78DCF88759/image-size/large?v=v2&px=999 "Screenshot_35.png")


Answers:
author: Jason S
body: Hi [@Hostvisors](/t5/user/viewprofilepage/user-id/879612), I'm a Product Manager in JWM and had this post shared with me. Thanks for your feedback.

Unfortunately you're unable to hide the Views in a project.

If you're happy to share, I'd like to understand how these views impact you or your team? e.g.

* how do these views get in your way, if at all?
* is the configuration something you and your team members want (as individuals), or do you want to hide these for your team?

comments: author: Marion Richardson
body: I agree, this would be nice to edit, in the same way Software Projects can be controlled (by switching the features off/on in Project Settings).

I would switch off Calendar, Forms, Pages and Reports.


author: Jack Brickey
body: I do agree it would be nice to be able to configure this. Really the only reason is to keep things clean. Ultimately why display features that the team would not use? Granted, if you don't use them, don't use them, but I think most teams benefit from simplicity in presentation. I have had the same desire for software projects in the left hand sidebar.


author: Jack Brickey
body: Hi [@Hostvisors](/t5/user/viewprofilepage/user-id/879612) , Unfortunately, you cannot configure the menu bar. If desired, you can provide feedback to Atlassian via date in-app Feedback link.


Tags: cloud
Limiting the visibility of based on issue summary
Asked by Elif Alverson:

Hello,

Is it possible to have a user to see only their issues not the rest of the issues in a project. Is there a way to limit the visibility of issues based on a user? If so how can it be done based on a summary field.

Thank you.


Answers:
author: Mikael Sandberg
body: You need to use issue security in order to limit the access to issues that the reporter can see. Changing the permission scheme as [@Divyesh Lakkad](/t5/user/viewprofilepage/user-id/5302084) suggested will not do it. If you only give the user Browse project they will would still be able to see all issues.

Take a look at this [KB](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/) that describes how you set up issue security.

comments: author: Mikael Sandberg
body: And in order to do it based on the summary field you would need an automation that looks for the specific summary, or parts of it, using [smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/). You can then set the security level on the issue if the issue has the specific summary.


author: Divyesh Lakkad
body: you need to setup project permission scheme so that just reporter has "Browse project" permission. In that way, just who creates tickets (should be the default reporter) can view his own tickets.


Tags: cloud

jira-work-management-cloud

permission
Stop Cards Disappearing from Done Column - Next Gen
Asked by Jason Gilbert:

Hello,

I am in a Business project and I want to stop the cards from dropping off after 14 days.

How can I stop this or change the days to 30+?

I have searched everywhere, I don't see the option to change this. I know it is in the project settings in classic jira but I don't see anything in the next gen projects.

Thanks!


Answers:
author: Jason Gilbert
body: That's disappointing. Would be great to have that option.   

Thanks for letting me know.


author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment we don't have am option to extend this days on board and we have an open FR for this record. <https://jira.atlassian.com/browse/JWMCLOUD-19>


Tags: cloud

jira-work-management-cloud
Custom Request participans gets auto filled
Asked by Bodhi Jansen:

Dear all,

I am currently in the process of configuring our application procedure in JIRA Service Management.

I intend to utilize the "request participants" field to notify employees that they have been assigned to an application and can access the applicant's resume and input necessary information from there.

We have planned two application dates involving different colleagues. To accommodate this, I've created two custom issue fields where I can specify these colleagues. However, for some reason, my own name keeps getting populated in one of them (1). I have been unable to change this, and it appears to be locked.

Interestingly, in the default "request participants" screen provided by JIRA itself, I can enter other colleagues and accomplish what I intend to do (2).

I'm puzzled as to why it's not possible to select any colleague in the custom field I created using the "request participants" mode (1), while it's possible to do so in the default field provided by JIRA (2).

Best regards,  

![test.png](/t5/image/serverpage/image-id/280350i06E3535345D5B27B/image-size/large?v=v2&px=999 "test.png")


Answers:
author: Manoj Gangwar
body: Hi [@Bodhi Jansen](/t5/user/viewprofilepage/user-id/5171871)

Welcome to the Atlassian Community!!

It could be happen if there is any Automation rule or a post function applied on the workflow which is copying the value in the field.

comments: author: Bodhi Jansen
body: [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)   

First, thank you very much for your reply.  

There are no automation rules set in the project. Also no post function has been applied in the workflow (as far as i know). How would i check the last?   

Thanks!


Tags: cloud

jira-work-management-cloud
Error in the JQL Query: Expecting operator but got '('. The valid operators are '=', '!=', '<', '>',
Asked by Nhung:

I want to set up condition via Automation for date custom fields :

cf\[10082\] () \<= cf\[10015\] ()

but it's invalid as below:

![image.png](/t5/image/serverpage/image-id/280335i27A1D28B421DF03B/image-size/large?v=v2&px=999 "image.png")

Could you help me find why this happens?

Thanks


Answers:
author: Paul Heath Armengol
body: Try this "cf\[10082\]" \<= "cf\[10015\]"

comments: author: Nhung
body: Hi, thank you for your support, but maybe it is not work for me.

I'll check other way. Anyway thanks.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/280383iD1C6D1A33C1E340A/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-work-management-cloud
Invited customer automatically get access to other projects
Asked by Jon:

Hi!

I noticed a few earlier post related to what I am experiencing, however I just can't figure out how to fix it.

So. We have a few projects in Jira - few of which we want specific customer invited to those projects - but only those. Whenever I invite a customer to a project either *Team-managed software* or *Team-managed business* they get automatically added to a group - jira-workmanagment-users-XX-XXXX. Which is a default access group, and this group has access to all projects.

The only way we figured out we could "fix it" - is by making all the other projects private. However we do have one project which is Company-managed software, and we can't make this project private.

The invited users also want access to the Service Desk - a Service management project, but here the user can't be able to see everything, but only create issues (bugs, feature etc).

So. To shorten: Whenever I invite a user, I want this user to only have access to the project invited to, and the option to create issues in the service management project.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Jon](/t5/user/viewprofilepage/user-id/5315257) and welcome to the community,

Since you have granted product access to JWM via the default group, you are obliged to change the permission schemes of all projects, in order to grant proper project membership to users. Especially the Browse Project permission of all current project shouldn't have any option added which will grant them project access (such as the option "any logged in users"). You have to carefully construct the proper permission scheme and apply to all projects. For team managed projects you should make the access private or limited and not open.

Hope the above helps!

comments: author: Jon
body: Thank you so much, it helped!

A few follow-up questions if thats allowed.

1. We have clients in different organizations in jira service management. Is it possible to have a whole organization invited (with the members) to a project?

I.e: There are 5 users in KayakRide - an origanization in Jira service, they can see each other issues in the service desk and all. Can I invite the KayakRide-org to a newly made project with no permissions except viewing the project?

2. Is the Jira work management and the jira service management connected somehow? I created a blank account with only permissions to view 1 project. And I created an issue on the same account, but I cant view the issue from the same page/url as the project is located, if that make sense.

Is there a way to connect a user account to its issues and its projects on the same page?


Tags: cloud

jira-work-management-cloud
Unable to view all the JIRA tickets raised by my other team members.
Asked by eco-helpdesk:

Hi,

I'm unable to view all JIRA tickets raised by our other team members due to which we are facing lots of back and forth on the tasks.

We tried to resolve this issue at our end but unable to find any solution, is there any solution for this issue?

Even after clicking on "View all Requests" can see the list of requests for a specific task.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly let me know whether this is Team managed project or company managed project ?

Also if you have used board, whether new issue are not shown on backlog or board ?


Tags: cloud

jira-work-management-cloud
Somar valores de diferentes issues
Asked by Paulo H. M. Ghizi:

Eu preciso que o meu custom field n?mero "N? da Folha" some sempre 1 com o ?ltimo colocado, por exemplo se o ?ltimo valor de folha colocado em outro issue foi 301, no pr?ximo issue ele vai colocar 302.


Answers:
author: Trudy Claspill
body: Ol? [@Paulo H. M. Ghizi](/t5/user/viewprofilepage/user-id/5292034) ,

Bem-vindo ? comunidade Atlassian.

Voc? pode fazer isso com uma regra de automa??o.

<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>

Defina o gatilho para problema criado.

<https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-created>

Use a a??o Pesquisar problema para recuperar todos os problemas que possuem um valor no campo "N?mero da planilha".

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues>

Para definir o campo N?mero da planilha no problema rec?m-criado, use Editar a??o e defina o campo com o valor inteligente:

<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Edit-issue>

{{lookupIssues.fieldName.max.plus(1)}}

Onde usei "fieldName", voc? inseriria o nome real do campo "N?mero da planilha".

---

Hello,

Welcome to the Atlassian community.

You might be able to do this with an Automation rule.

Set the Trigger to Issue Created.

Use the Lookup Issue action to retrieve all the issues that have a value in the "Sheet Number" field.

To set the Sheet Number field in the newly created issue use Edit Action and set the field to the smart value:

{{lookupIssues.fieldName.max.plus(1)}}

Where I used "fieldName" you would insert the actual name of your "Sheet Number" field.

> Add values ??from different issues
>
> I need my custom field number "Sheet Number" to always add up to 1 with the last one placed, for example if the last sheet value placed in another issue was 301, in the next issue it will put 302.


Tags: cloud

jira-work-management-cloud
Can you add Jira Portfolio for only a few of your users?
Asked by Danijela Grujic:

We currently have hundreds of users in Jira. We would like to check out the portfolio feature. However, not all users need this portfolio option. Can we add the access to it for only a few users and decrease our costs?

Thanks in advance!


Answers:
author: JimmyVanAU
body: Hi Danijela,

Welcome to the community. Atlassian's business model relies on marketplace apps having the same number of users as the core platform. While there may only be a few users using Portfolio (including viewing), it will need to be licensed for your full user base.

If you're trialling it, you should be able to do a 30 day trial to start with, and extend it if need be. Once you do license, it will be for all users.

comments: author: Danijela Grujic
body: Thank you! That's very helpful. We were hoping to get the license for only a few users that will actually use it.


author: Peter Jessen
body: Hi [@Danijela Grujic](/t5/user/viewprofilepage/user-id/3830155),

Welcome to the community.

If I might ask, how many users do you have in total and how many users do you want to have visibility into the data above the team level? I ask because you posted your question in the Jira Align area and Jira Align might a better fit, unless you only have a few users.

If your total development organization (plus all business/product/other people who need visibility) is above 500 people, you will definitely want to look at Jira Align. If that number is above 125 and growing, then you it might benefit you to look at Jira Align.

Jira Align is slightly different that what [@JimmyVanAU](/t5/user/viewprofilepage/user-id/716620) mentioned above, because it is a separate product and not a plug-in/add-in to Jira. With Jira Align you pay for the number of active Jira Align users you need and receive access for 4 integrated users (those not using it, but whose data is synced) for every active license.

Here is a related discussion that might be useful - <https://community.atlassian.com/t5/Jira-Align-discussions/How-do-you-plan-for-growth-or-when-do-you-see-yourself-being/td-p/1295021>.

Regards,

Peter

comments: author: Danijela Grujic
body: Thanks Peter, that's helpful. I don't think we would go over 500 users.


Tags: advanced-roadmaps