youngmon/atlassian-qna huggingface dataset:
Form lost input focus
Asked by Valdy:

Hi there

I am using the JIRA Service Management Cloud and it happened this morning that when you are in the form area especially the text area in Description and Edit Work Log for some reason lose focus when typing in.

Tested on different browsers such as Edge and Firefox and tested on other machine also the same issue.

The workaround at the moment, I have to type in notepad first and then cut and paste into this text area.

Any ideas?


Answers:
author: Bo Zhao
body: Hi [@Valdy](/t5/user/viewprofilepage/user-id/233484)

The incident has been reported since morning, make sure to check out the Jira Status page here - <https://jira-software.status.atlassian.com/>


author: Valdy
body: Additional observation:

Create issue form \> OK

Resolve issue form \> OK

So it seems some parts of the forms have an issue.


Tags: cloud

jira-service-management

jira-service-management-cloud
Only able to type 1 character in Jira
Asked by john.sidhu:

I am only able to type one character in any of the text fields (eg. the description field). I have to click the mouse left click after each character to bring the cursor back to the field and then again I can type only one character. I turned the keyboard shortcut feature off as after the first character was typed, the second character was simply working as a hot key (if there is a function assigned to that character). any help will be appreciated.


Answers:
author: Jack Brickey
body: There is an active incident <https://status.atlassian.com/>


author: C Coo
body: Me too. It just happens to me today


Tags: cloud

jira-service-management

jira-service-management-cloud
Custom fields in widget
Asked by ?lvaro Larrea:

Good afternoon,

I have integrated the support widget in several different portals, I would need to know how to configure the widget to be able to know from which site the supports that users write are coming from.

Thank you very much in advance, best regards,


Answers:
author: Bruna Silva
body: Hello [@?lvaro Larrea](/t5/user/viewprofilepage/user-id/5466029),

Thank you for reaching out to Atlassian Community!

When using Widget, currently, there is no option to get other information, such as the URL.

However, we have a feature request suggesting this ability, as we can see below:

* [Capture "Context" (url, ...) with the widget requests](https://jira.atlassian.com/browse/JSDCLOUD-6239)

Please, feel free to click on "Vote for this issue" and add yourself as a watcher to be kept informed about the state of the feature moving forward.

Regards,  
Bruna


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to add Environment field back once removed
Asked by Mike Thomas:

Hello,

We use JSM to work escalation related tickets. When a person submits a ticket, we have a field set as "mandatory", and the submitter only has two options to choose from. The way ours is configured, once the issue is created then this value appears in two places (as a label, and under Environment").

There are times where we need to change this value from one to another, and as long as it's changed within "Labels", everything is good. Also note that when this change is made in labels, it will automatically update the Environment field which is what we want.

Problem we are running into is that sometimes, someone will try to edit the Environment field vs. the label and when this happens, it can cause issues. If you were to go and try to edit Environment, it actually gives you THREE options instead of two (third being NONE). When NONE is accidently chosen, the page refreshes and the environment field is no longer present. The labels may be correct, but the environment field at that point is gone. We leverage the Environment field in many dashboards so we can easily break down the two values (*see screenshot*). Now in our reporting, we have three in our graphs (the two we always have and now a third that says NONE).

In Project settings\>Issue Types\>Service Request, I can see the Environment field however I cannot edit it (*also see screenshot* ). This setting also explains why it's being removed when empty. Is the only way to fix this to where the value would still show is to request a JIRA admin to adjust the settings on the far right that says, "**Show when empty**"? I was hoping there would be a way I could trigger this value to come back without going that route such as potentially a new automation, but I am not 100%. It just seems like once NONE has been selected, it's gone and no way to add it back.

Ty for any info around this issue,

-MT

![Jira_label1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/323419i9071618BD6C1F690/image-size/large?v=v2&px=999 "Jira_label1.JPG")![Jira_label2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/323418i53A0BAE5A4DDE13C/image-size/large?v=v2&px=999 "Jira_label2.JPG")


Answers:
author: Mike Thomas
body: Figured it out. Was as simple as clicking on EDIT on the top left of issue and locating it in the list.

Thx,

-MT


Tags: cloud

jira

jira-cloud

jira-service-management
Bitbucket Branch Source plugin Jenkins giving 500 Status Code
Asked by Chaitanya Chennareddygari:

We are using Bitbucket Source Plugin installed on my Jenkins instance and created Multi Branch Configurations.

Configured as per the documentation.

Step 1 : Configured or enabled Webhooks in manage jenkins

Step 2: created multi branch pipeline job and add bitbucket source.

Step 3: add credentials(Apppassword) which created under bitbucket

Step 4: Added owner(username) then pressed tab which is unable to load repositories and throwing 500 internale error.

Exception from jenkins logs:

```
Aug 21, 2023 5:43:44 AM?SEVERE?com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource$DescriptorImpl doFillRepositoryItems
```

```
Error while loading repositories from cachejava.io.FileNotFoundException: URL: https://api.bitbucket.org/2.0/repositories/bharathtbr?role=contributor&page=1&pagelen=100	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getRequestAsInputStream(BitbucketCloudApiClient.java:947)	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getRequest(BitbucketCloudApiClient.java:967)	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.lambda$getRepositories$3(BitbucketCloudApiClient.java:809)	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getRepositories(BitbucketCloudApiClient.java:825)
```

![bitbucket1.png](https://community.atlassian.com/t5/image/serverpage/image-id/276092iB088157F7F640B73/image-size/large?v=v2&px=999 "bitbucket1.png")![bitbucket2.png](https://community.atlassian.com/t5/image/serverpage/image-id/276093iADCEB57CBA8CB7A0/image-size/large?v=v2&px=999 "bitbucket2.png") {#toc-hId--438330753}
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Answers:
author: Christian Magalhaes
body: Hi [@Chaitanya Chennareddygari](/t5/user/viewprofilepage/user-id/5297086) , did you sort out your issue?

if so, could you please share what you have done to get it sorted?

I have same behaviour in my Jenkins server.


author: Norbert C
body: Hi Chaitanya,

Welcome to the Atlassian Community! My name is Norbert and it's nice to meet with you.

Looking at this behavior it seems that your Jenkins instance is rejecting the changes and it replies with a HTTP 500 error.

Unfortunately we at Atlassian are not familiar with Jenkins or its plugins as it wasn't developed by us. As a suggestion I'd like to recommend you to reach out to Jenkins Support for this behavior.


Tags: bitbucket-cloud

cloud
How to Restore data that has been revoked in Application Authorizations?
Asked by Rizky:

I accidently revoke Circle CI from Application authorizations in bitbucket. How do I restore this?


Answers:
author: Patrik S
body: Hello [@Rizky](/t5/user/viewprofilepage/user-id/5296990) and welcome to the Community!

While it's not possible to directly restore the authorization after revoking in your Bitbucket account, you should be able to authorize access again the next time you use the application, in this case, Circle CI.

On Circle CI side you can disconnect any existing connection that was attached to your bitbucket account, and try connecting it again. This should redirect you to the Bitbucket Cloud authorization page where you can grant Circle CI access again, and it will then get re-added to the App Authorizations of your Bitbucket profile.

Hope that helps! Let me know in case you have any questions.

Thank you, [@Rizky](/t5/user/viewprofilepage/user-id/5296990) !

Patrik S

comments: author: Rizky
body: Hi [@Patrik S](/t5/user/viewprofilepage/user-id/4603309)

I have contacted Circle CI's customer service for this problem and it has been fixed. Thank You


Tags: bitbucket-cloud

cloud
All my repositories are missing.
Asked by Karol Gasinski:

I logged into my account and all my repositories are missing. Last time I did commit to one of my git repos was in 2019. I wanted to resume that project but everything is gone!

How to recover all my work?


Answers:
author: Jens Schumacher - Released_so
body: A similar question received this response from an Atlassian employee recently:   

> I suspect you might be looking at the wrong workspace, so could you please look for those repositories in all the workspaces you have access to ?
>
> You can follow the below steps :
>
> 1. Navigate to bitbucket.org and login into your account
> 2. Click on your **avatar icon** in the upper-right corner and select the option **All workspaces.**This should list all the workspaces your account has access to.
> 3. Click on one of the workspaces to open it, select the **Repositories**option in the top navigation bar, and verify if the repository you are looking for is on that list.
> 4. If not, proceed to the other workspaces on the **All workspaces** page.
>
> You may also want to try the process above with any other accounts you think you had access to those repos previously.
>
> Hope that helps! Let me know in case you have any questions.

<br />

Here is the post: <https://community.atlassian.com/t5/Bitbucket-questions/2-of-my-repositories-gone/qaq-p/2452177>

<br />

[@Patrik S](/t5/user/viewprofilepage/user-id/4603309) seems like this is a recurring issue for people.

comments: author: Ash Yadav
body: Seconding this answer.

If that fails, the best way forward would be to reach out to Atlassian support to look into this further.

Do note that if you're on Bitbucket free, you won't be able to avail of their support team as it only comes with community support (this forum). You'll need to upgrade to be able to raise tickets with them.

Kind Regards,

Ash


author: rpal
body: Hi,

I also haven't used my BB for a while, and got shocked by seeing no repositories on the UI :O

Luckily I managed to find the links of the repositories in the auditlog (as "created" event) at <https://bitbucket.org/>\<yourusername\>/workspace/settings/auditlog

After clicking some of the repositories, the repo list got recovered at <https://bitbucket.org/>\<yourusername\>/workspace/repositories/

I believe BB puts the "non-frequent visitor's" repositories into a deep archive, and it takes time to recover them.

Please let me know if this fixes your account too.


author: Karol Gasinski
body: Hi, I did checked all Workspaces before asking question here, so that wasn't the issue, nor the proper solution. I also cannot imagine upgrading to paid model, just to ask why my repos are gone. Saying that, I think somebody at Atlassian saw this post because all my repos got restored. So I would like to thank to whoever did that :)


Tags: bitbucket-cloud

cloud
How can I check, what permissions and role do I own?
Asked by Michaela Mattova:

Hello,

I would like to find out what is my current **role** in the project. In my environment I am not able to see tab 'Groups and users', which should display it.

Can you please provide me some additional info about this topic?


Answers:
author: Kseniia Trushnikova
body: Hi [@Michaela Mattova](/t5/user/viewprofilepage/user-id/5295912),

I'd recommend you to contact Bitbucket system administrators to check your groups and roles. This can be checked on the tab **Administration \> Accounts \> Users**.

Sorry to say, but you can't check your groups and roles yourself, this information is not available on the profile page.

comments: author: Siyaram Meena
body: [@Kseniia Trushnikova](/t5/user/viewprofilepage/user-id/4593830) can we check user permission/role using bitbucket data center rest api?


Tags: bitbucket-server

server
how to update or rename Bitbucket repository once it is created
Asked by Piyush Pandey:

I have created a repository say abc/xyzAlphabets , which initially had no problems once created. However, seems that there are some validation in place while triggering release pipeline jobs which doesn't allow repository name to be in Capital letters.

Now one possible rework I can do is to delete the repo altogether and create a new one similar to other working projects, but is there any other way around?

How can i rename project name from abc/xyzAlphabets to abc/xyzalphabets as i don't see any edit button on the stashblue site


Answers:
author: Sushant Verma
body: Hi [@Piyush Pandey](/t5/user/viewprofilepage/user-id/5295698)   

Welcome to the community!  

You can change your repository name by following the below steps:

* Go to your repository.
* On the left side click on the ![gear.png](https://community.atlassian.com/t5/image/serverpage/image-id/177497i8577804E478C7712/image-dimensions/20x15?v=v2 "gear.png") **Repository Settings**. If you can not see this option it means you don't have admin right for the repository. You first need admin right to be able to change the repository name.
* On**Repository details** page change the **Name** field and click **Save** button.

<br />

This doc will help you more : [actioner.com/blog/how-to-rename-a-bitbucket-repository](https://actioner.com/blog/how-to-rename-a-bitbucket-repository)

<br />

Regards,  
Sushant Verma


Tags: atl-gruland

unknown-hosting-type
Adding new ssh key returning "already added"
Asked by ypriyadi:

I want to add a new ssh key to my repository, but it returns message "Someone has already added that SSH key."

<https://bitbucket.org/hirataid/workspace/overview/>


Answers:
author: Mark C
body: Hi [@ypriyadi](/t5/user/viewprofilepage/user-id/5295607)  

You can also refer to our existing knowledge-based article about [Someone has already registered that SSH key](https://confluence.atlassian.com/bbkb/someone-has-already-registered-that-ssh-key-338365482.html) problem.  

Let us know how it goes.  

Regards,  
Mark C


author: Kurt Klinner
body: [@ypriyadi](/t5/user/viewprofilepage/user-id/5295607)

Welcome to the Atlassian community.

Have you already had a look to the keys added for your account

<https://bitbucket.org/account/settings/ssh-keys/> to verify if it might had been added already? Any chance that you have another account in use that makes use of the ssh key?

Cheers

Kurt


Tags: bitbucket-cloud

cloud
Self hosted runner on bitbucket pipeline is unable to run docker commands
Asked by shreya gaikwad:

Tried all the possible ways provided by bitbucket:

<https://confluence.atlassian.com/bbkb/cannot-connect-to-the-docker-daemon-error-while-running-docker-commands-using-bitbucket-cloud-pipelines-linux-shell-runners-1189796514.html>

still unable to run docker commands

showing

bash: docker: command not found


Answers:
author: Syahrul
body: G'day [@shreya gaikwad](/t5/user/viewprofilepage/user-id/5295654) and welcome to the community.

May I know what type of runner you are using and would it be possible to share your YML? I wish to review your YML config to further understand why you are getting the error.

Please remove any credentials etc before sharing the YML.

Regards,  
Syahrul

comments: author: shreya gaikwad
body: Linux.shell I am using  
Tried linux docker also  
just simple yml I am trying to execute for the docker commands even docker info command is not getting execute.  
pipelines:  
default:  
- step:  
runs-on:  
- self.hosted  
- linux  
script:  
- docker run alpine


author: Syahrul
body: Hi [@shreya gaikwad](/t5/user/viewprofilepage/user-id/5295654)

Thanks for the update. It looks like you are using docker in steps, but you did not specify docker services in the YAML; hence your steps were failing:

```
pipelines:  default:    - step:        runs-on:           - 'self.hosted'          - 'my.custom.label'        services:          - docker        script:          - docker run alpine 
```

For more information, please check our documentation at:

<https://support.atlassian.com/bitbucket-cloud/docs/databases-and-service-containers/>

Regards,  
Syahrul


author: shreya gaikwad
body: Hi Syahrul,

I have tried that also but still I was facing different error.

Once again I tried as you told ,I have copied the yml which you shared and put my runner name.

pipelines:  
default:  
- step:  
runs-on:  
- 'self.hosted'  
- 'linux.shell'  
services:  
- docker  
script:  
- docker run alpine

Still getting the error as below:

The Docker feature is not supported on this self-hosted runner's platform.![error.png](https://community.atlassian.com/t5/image/serverpage/image-id/277098i4C39FEC167447AA6/image-size/large?v=v2&px=999 "error.png")


author: Syahrul
body: Hi [@shreya gaikwad](/t5/user/viewprofilepage/user-id/5295654)

Looks like you are using a Linux shell that [doesn't support a Service container](https://support.atlassian.com/bitbucket-cloud/docs/set-up-runners-for-linux-shell/#Unsupported-features). Could you switch your runner to Linux docker instead and let me know if that works?

Regards,  
Syahrul


author: shreya gaikwad
body: Hi Syahrul,

yes now it is working.

Thank you Syahrul.


Tags: bitbucket-cloud

cloud
i am not able to see build option in bitbucket
Asked by Sunitha Venkataravanappa:

when i raised PR , i am not able to see build option in that


Answers:
author: Ben
body: Hi [@Sunitha Venkataravanappa](/t5/user/viewprofilepage/user-id/5295523)

When you mention that you can't see a build option - are you referring to wanting to trigger a build when you open a PR or manually run a build as a result of creating a PR?

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Failed to connect to bitbucket.org port 443 after 11 ms: Connection refused
Asked by jiayuan:

Hi, just from today, suddenly can't git pull and push in comment line, my system is macOS Monterey 12.4 .

git clone <https://username@bitbucket.org/workspace/rep.git>

Cloning into 'rep'...

fatal: unable to access '<https://username@bitbucket.org/workspace/rep.git/>': Failed to connect to bitbucket.org port 443 after 11 ms: Connection refused

ping bitbucket.org

PING bitbucket.org (127.0.0.1): 56 data bytes

64 bytes from 127.0.0.1: icmp_seq=0 ttl=64 time=0.065 ms

64 bytes from 127.0.0.1: icmp_seq=1 ttl=64 time=0.123 ms

64 bytes from 127.0.0.1: icmp_seq=2 ttl=64 time=0.121 ms

64 bytes from 127.0.0.1: icmp_seq=3 ttl=64 time=0.146 ms

\^C

--- bitbucket.org ping statistics ---

4 packets transmitted, 4 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 0.065/0.114/0.146/0.030 ms


Answers:
author: Saxea _Flowie_
body: The ping results you posted seem a bit unusual. It's showing that your system is trying to ping the loopback address (127.0.0.1), which is your own machine, not Bitbucket's server. This suggests there might be some network misconfiguration.

Have a look at /etc/hosts file or check your DNS.

comments: author: jiayuan
body: Hi, thanks very much for your reply, finally found the reason, is the DNS, use google's DNS 8.8.8.8 then everything works.


Tags: bitbucket-cloud

cloud

git
ssh-host-key-changes did not work for me, cannot connect to bitbucket
Asked by revconcept:

Missed the emails about the changes, couldn't do a pull today so started digging. I'm not super versed in git commands or SSH, but I ran the commands in the provided instructions and they are not working.

I'm in terminal on Mac. This is the newest warning I get (which seems to be an improvement over what it was initially saying):

```
Warning: the ECDSA host key for 'bitbucket.org' differs from the key for the IP address '2406:da00:ff00::22cd:e0db'

Offending key for IP in /Users/Chris/.ssh/known_hosts2:341

Matching host key in /Users/Chris/.ssh/known_hosts:3

Are you sure you want to continue connecting (yes/no)? ?
```

I found a couple of posts with this issue and tried their solutions, but those didn't work for me either! I have hundereds of web development projects I need to be able to access...please help!


Answers:
author: Kurt Klinner
body: [@revconcept](/t5/user/viewprofilepage/user-id/2205572)

The message you see is due to the host key changes, have you tried to remove the offending key from your known_hosts file (and potentially add the new one later on)?

Cheers

Kurt

comments: author: revconcept
body: So I believe that is what I attempted to do through the other post I found where someone had the same issue...but it did not resolve it. I'm \*trying\* to figure that out now...but this is not very familiar territory to me! I can git add/commit/pull etc but last time I set all this up was probably a decade ago!!


author: revconcept
body: Ok, I got it working! I'm not sure if this is the correct/best method...but I noticed I had more than one known_host files so I moved two of them into a subfolder just to get them out of the way...after that I stopped getting the "offending key" message...but then it was telling me I didn't have access to my repos, so I manually added a public SSH key I created with the steps I found in BitBucket docs [here](https://support.atlassian.com/bitbucket-cloud/docs/set-up-repository-access-keys-on-macos/) - but it appears I will have to do this for each repo, which is unfortunate because I have MANY. But, it's working and I can move on with my life now ;)


Tags: bitbucket-cloud

cloud
Slack Settings screen not opening
Asked by Slash DW:

I connected bitbucket to slack. But I can't change notification settings. Because Repository Settings-\>Slack Settings page not opening.

The following screen always comes up. How can I fix this problem.

![Ekran Resmi 2023-08-18 00.27.15.png](/t5/image/serverpage/image-id/275821iC310AEAB9DEE18C0/image-size/large?v=v2&px=999 "Ekran Resmi 2023-08-18 00.27.15.png")


Answers:
author: Slash DW
body: [@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523)

Hi,

First of all, I'm sorry to bother you. I'm having a problem. I've asked questions on the community and stackoverflow to resolve this issue, but no response. I can't find a solution for this problem on the internet. What can i do to fix this problem

Stackoverflow Question: <https://stackoverflow.com/questions/76929373/bitbucket-slack-settings-page-not-opening>


Tags: bitbucket-cloud

cloud

slack