youngmon/atlassian-qna huggingface dataset:
In Live Plans I could see when a phase would complete. How do I show this in Advanced Roadmaps?
Asked by Dominic Pezet:

In Live Plans, I used to be able to predict when a phase would finish using Team Velocity. And how close we were to the proposed launch date! (Always too much feature scope to deliver but also gave the Product team an idea of the SP size and scope to cut to meet a phased launch.

![MVP2-App for start fo Sprint 25.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/155236iA5017D7CA57083CD/image-size/large?v=v2&px=999 "MVP2-App for start fo Sprint 25.PNG")

How do I get the same visual output from Advanced roadmaps?

Each phase has Stories and tasks across multiple EPICs and we only use Tags for Feature rollup.


Answers:
author: Eddie Meardon
body: Hey [@Dominic Pezet](/t5/user/viewprofilepage/user-id/4043114)

It sounds like you might be interested in [Advanced Roadmaps' Releases feature](https://support.atlassian.com/jira-software-cloud/docs/manage-releases-in-advanced-roadmaps/).

The long and short of it is that you can set releases to appear on your timeline. There's a few different ways to configure them: you can set a hard date for your release, and then plan your progress against it, or you can set the release to be "When all the work is done", and in which case Advanced Roadmaps will place it on your timeline when the last task in it is scheduled to complete.

Is that about what you were hoping for?

Cheers

Eddie

comments: author: Dominic Pezet
body: HI Eddie,

The Edit on releases enables me to set a date for a release to end. Yes. That is fine and already done. In the old system, I can as above represent the tasks and stories visually by SPRINT to project if that milestone will be his or missed and if so by how much, based on your team velocity and the tasks and stories to be delivered in that Phase.

In this NEW tool it appears this vital information cannot be obtained. Can anyone else help?


Tags: advanced-roadmaps

velocity
Unable to query Team field in basic search
Asked by Darrel Jackson:

I've recently moved from using a custom field called "Squad" to represent issue assignment to teams. It's a drop down with a list of teams. I've now migrated to using the Team custom field in Advanced Roadmaps.

I can query both Squad and Team in JQL however I can't query Team in the basic search. I see this:

![Team Search.png](/t5/image/serverpage/image-id/155338i6D0CD8DCE0CE5EFC/image-size/large?v=v2&px=999 "Team Search.png")

Is this a bug/known issue?


Answers:
author: Curt Holley
body: It is a known constraint of the team field. So yes! you need to be in JQL mode to use it.

Not sure where Atlassian are at with any changes to the Team field, as it is not a sortable field either (which would be rather useful).

Sorry I can't be of more assistance.

Curt

comments: author: Haris Vugdalic
body: [@Curt Holley](/t5/user/viewprofilepage/user-id/3527535) is there a defect or requirement link that we can watch/vote on?


author: Curt Holley
body: [@Haris Vugdalic](/t5/user/viewprofilepage/user-id/376444)

[\[JSWCLOUD-19398\] Portfolio Team field has limited access from JQL within JIRA - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JSWCLOUD-19398)


author: Haris Vugdalic
body: I ran across that issue when doing some searching myself but it's already closed by Atlassian and also does not appear to line up with the issue we're describing.


author: Darrel Jackson
body: Yes, looks to be a different issue.


author: Mason Mackey
body: I'm having the same issue with the \`Platform\` custom field. ![Screen Shot 2022-03-03 at 4.26.21 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186370i6CAAADEC6BD6212D/image-size/large?v=v2&px=999 "Screen Shot 2022-03-03 at 4.26.21 PM.png")


author: Haris Vugdalic
body: Seeing the same issue with basic search of the Advance Roadmaps- "Team\[Team\]" field. Works as expected in advanced JQL mode but throwing this same error on basic search. Seems like a bug?


Tags: advanced-roadmaps

cloud
Rolled Up Target Start and Target End
Asked by graemejohnson:

Hi

I am using the JIRA Rest API to access issue data and I cannot work out how to read values for "Rolled Up Target Start Date" and "Rolled Up Target End Date" - are the values held in custom fields?

Thanks

<br />

Graeme


Answers:
author: Mark Davies
body: Hi [@graemejohnson](/t5/user/viewprofilepage/user-id/655390)

Rolled-up values are only available in Advanced Roadmaps, in a plan view. They are calculated on the front-end, based on the issues in the plan, and this data is never permanently stored in the fields.

We are looking into how we might develop this feature further.

If you're interested in a quick chat, we'd love to hear more about how you're using the rolled-up feature and any use cases that you may have.

You can book a meeting with us, using the following link <https://calendly.com/markatlassian/rolled-up-dates-atlassian>

Cheers

Mark

comments: author: Joe Collins
body: Mark - where did you land on this? We are looking to extract these rolled up dates and pass them to Broadcom PPM - is there an endpoint to hit to get this info?


author: Mark Davies
body: Hi [@Joe Collins](/t5/user/viewprofilepage/user-id/1946609)

Nothing new here. The rollup values are still being calculated on the front-end in a plan, so no data is being stored.


Tags: advanced-roadmaps
I can't add someone to my board
Asked by marjorie_tarjon:

Hi,

I would like to add my colleague to this board but it's not working

Could you please help me? We are only 8 members (not 10) so I don't understand why it's not working?

Thank you for your help


Answers:
author: Seon Shakespeare
body: Hi [@marjorie_tarjon](/t5/user/viewprofilepage/user-id/5545058),

Welcome to the community!

Free Trello workspaces have a limit of 10 members total for the entire workspace. It's possible you've already reached that limit, even if individual boards have fewer than 10 members.

**How to check your workspace member count:**

1. Go to your Trello workspace.
2. Click the workspace name (top left).
3. Select "Members".
4. You'll see a list of all members.

**To remove a member (only workspace admins can do this):**

1. Click on the three dots next to their name.
2. Select "Remove from Workspace".

Hope this helps!

comments: author: marjorie_tarjon
body: Hi Seon!

It worked! Thank you very much for your help!


Tags: cloud

trello-cloud
workspaces on a premium account are unlimited or not?
Asked by TamoTamo Lab:

Hi there, I have read on the premium user giude that there is no limit on boards and worspaces. However, I have only one worskspace created on my premium account and I've tried now to create one more workspace and one popup said that I'll go in 14 trial :). My premium account starts around 6 months ago.... Does anyone have clue?


Answers:
author: Vongsawat
body: Trello does things a little differently in that their Plans (Free/Standard/Premium etc) aren't attached to your account. They're attached to your workspaces.  

So you have a Premium Workspace, and then you created a new Free Workspace.

On your premium workspace, you can indeed make as many boards as you want. And on your account, you can make as many (free) workspaces as you want (that you can then individually upgrade).


Tags: cloud

trello-cloud
Card disappeared during update trello
Asked by Martin:

Hi, I've been using trello for a couple of years to keep track of timewriting.

My card 'Juli 2024' (from List 'Diary', from Board 'A Todo') has just disappeared - I did do a windows update, but also I notice that trello is going through an update (of its editor?). The card is not archived, and I'm sure I did not give permission to remove it or even archive it, so this looks like a bug - never seen this before.

Anybody else seen this behavior? I know I do not have access to deleted information, but again, I did not delete this card.

thanks Martin


Answers:
author: Vongsawat
body: Have you tried searching the card name in the search bar in the top right? That should search through all the boards you have access to, in case it got moved somehow??

You can also check the archived cards (and lists) in a board by going Menu\>Archived Items. Just in case it was accidentally archived. (there's a hotkey for archiving a card (c), which you could hit by accident for instance)

Deleted cards are irretrievable afaik, but its also hard to accidentally delete a card so...

You could also try accessing the board in incognito mode, or on a different browser, just in case the card is still there, and its your browser doing something super weird and specific (I've had my adblocker hide trello buttons before)

Not sure what else to try if that isn't the case, hmm..


Tags: cloud

trello-cloud
can not add new memeber
Asked by Sabrina:

I am the admin of the board and the workspace. I want to add a new member to join our board. This member is already in our main workspace. But I can not add her into our other board. Why does this happen?


Answers:
author: Vronik
body: Hello  
Make sure the board is not full with 10 people if it is the free version  
Anyway, are you getting any errors?

<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
How to set up single sign-on
Asked by ????:

Our company currently has a contract for Trello's Enterprise plan.

We would like to conduct testing in order to introduce single sign-on, but to avoid affecting our production environment, we would like to conduct the testing with a Premium plan trial + Atlassian Guard trial.

I would like to confirm the following:

1. Am I correct in confirming that users subject to the non-billing policy will simply be excluded from Atlassian Guard billing, and that this will not affect the account information set up on the Trello side?

2. Does the method for setting up SSO (screens and procedures) change depending on the plan?

Thank you for your confirmation.


Answers:
author: Alisson Sartor
body: Hello, ????!  

Welcome to the community.  

1- Yes. Trello users with an assigned Enterprise license [aren't billable in Atlassian Guard](https://support.atlassian.com/subscriptions-and-billing/docs/impact-of-trello-users-on-your-atlassian-guard-bill/#:~:text=includes%20Trello%20users.-,Non%2Dbillable%20Trello%20users,-Trello%20users%20can).   

2- the method doesn't change.  

You can check more details about it at <https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/>  

Kind regards,  
Alisson  
Trello Team
How do I get access to my account if my organisation doesn't have a license or group for Trello?
Asked by Izabella:

Hello,

Hope someone can help me!

I was using Trello's free account under my personal email address. However, since I was using it for work information, I changed the email address to a work email. Since then, because of SSO, I am unable to log in to access my account.

The following error message is showing:

Message: AADSTS50105: Your administrator has configured the application Atlassian Cloud - \[REDACTED\] to block users unless they are specifically granted ('assigned') access to the application. The signed in user '\[REDACTED}' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.  

I have contacted our IT teams and essentially they've told me that since we don't have a license for Trello, only related products such as Jira and Confluence, they are unable to assist.

I'm now stuck because I cannot access the website specifically and I have information on my boards that I need.

Is there anyway the Atlassian team can revert back to my email address?

Thanks!


Answers:
author: Lara
body: Hi Izabella,

Thanks for reaching out!

This issue is related to your Azure AD configuration, rather than Trello. It looks like your account has not been granted permission to access the Atlassian Cloud application (<https://docs.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50105-user-not-assigned-role>).

You don't need a Trello/Atlassian product license to access Trello or any other Atlassian product (unless there are internal policies at your company).

You will need to reach out to your IT team about this. These articles should help:

* <https://docs.microsoft.com/en-us/azure/active-directory/manage-apps/configure-admin-consent-workflow>.
* <https://docs.microsoft.com/en-us/azure/active-directory/manage-apps/grant-admin-consent>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


author: Izabella
body: If anything, can I please just get the data/details of a board if I am unable to fully log in? I just want the information :(


Tags: atlassian-cloud
How to set back due date at frist when I click,not the start date?
Asked by AsumiArkhe:

The recent updates over the past few days have been troubling me. My work requires me to set deadlines for 30-50 cards each day, and each card may involve several months of work. However, now when I click on the deadline, it initially displays the start date instead of the end date. I have to click multiple times to switch to the current month and set the next time. Please help me out!


Answers:
author: Michael Faith
body: Hi Asumi! Thanks so much for pointing this out. We put a fix in for this that should change the behavior of the date picker so that the calendar defaults to the month of the due date, rather than the start date (the way it was before). It's available now, if you want to give it a try and confirm.

![Screenshot 2024-07-17 at 9.23.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336105i352A63DC8385D4AD/image-size/large?v=v2&px=999 "Screenshot 2024-07-17 at 9.23.44?AM.png")

comments: author: AsumiArkhe
body: Thank you so much.?


Tags: cloud

trello-cloud
How ot disable new editor?
Asked by sf:

I accidentally enabled new editor, how can I go back to working with Markdown?


Answers:
author: Bibek Behera
body: [@sf](/t5/user/viewprofilepage/user-id/5209112)

Welcome to the community.

Please follow the below thread :

<https://community.atlassian.com/t5/Trello-questions/How-can-I-switch-off-the-new-Editor-It-s-catastrophic-in-my-case/qaq-p/2260763>

-Bibek

comments: author: sf
body: Thanks.  

Option with <https://trello.com/my/labs> helped me


Tags: cloud

trello-cloud
Why aren't links creating cards when dragged into app anymore?
Asked by Austin:

I used to be able to drag links into Trello desktop macOS app and get a regular card with the link attached. That functionality died and after emails with support found out that it was killed of for some reason and that they changed it to creating a link card instead (super annoying but was told I was stuck with it).

Then I started to have an issue where if I created a new column, I couldn't drag a link to create a link card until after I refreshed the app. Annoying but refreshing worked 100% of the time so at least able to work through it every time.

Now, when I drag a link into the same app, the link doesn't even create a link card. Instead, nothing happens at all. Refresh and try again...nothing. Try dragging from a different browser...nothing. Different site? Nothing. The only way I can get the link on the board at all (at least via desktop) is to create a card, name it something, THEN drag the link onto the card. It's been happening for several days now.

Is this more functionality deliberately removed by Trello or is it a bug / something that can be resolved? This is killing my workflow! Any info is appreciated. Thanks!


Answers:
author: Gaurav Kataria
body: It is working fine for me. Try re-installing the app.

comments: author: Austin
body: Ok. Is there a way to download for macOS without going through the App Store?


author: Austin
body: ?


Tags: cloud

links

trello-cloud
When you share a board with someone, do they need a password?
Asked by Anna Oaks:

The person I just shared my board with can't seem to get access without a password. Do I share my personal password from my own Trello account??


Answers:
author: Hana Ku?erov?
body: Hi [@Anna Oaks](/t5/user/viewprofilepage/user-id/5528990) ,

no, please don't share your password with anyone. They need to create their own account with their password based on the e-mail address you've shared your board with.


author: Bibek Behera
body: [@Anna Oaks](/t5/user/viewprofilepage/user-id/5528990) if they have been invited by the link they just need to login using their own cred and should be good to go.

-Bibek

comments: author: Yousuf Raza
body: Hi there,   

Never share your Trello password with anyone. You can invite them to the board using their email address and ask them to accept the access. They can review the board using their own Trello login ID and password.   

Note: Just make sure they have the right permissions assigned to that specific Trello board.


Tags: cloud

trello-cloud
Thumbnail attachments
Asked by Jane Syme:

i can't view my attachments in the thumbnails at the bottom of my cards. it's only on my computer so i know it's not a trello problem. can you let me know if i may have clicked something or clicked on a setting that i didn't realize?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>


Tags: cloud

trello-cloud
Adding a new member
Asked by Lila-Mai Betraoui:

Hey there,

I've been unable to add new members to my board for several weeks now

However, we haven't reached the maximum number of people (currently 4/10) and the clean-up of former members has been completed. Unfortunately, Trello tells me that the total number of users has been reached.

![Capture d?e?cran 2024-07-15 a? 16.39.47.png](https://community.atlassian.com/t5/image/serverpage/image-id/335680iC0A07D90C9DBB865/image-size/large?v=v2&px=999 "Capture d?e?cran 2024-07-15 a? 16.39.47.png")

does anyone know if this is a glitch? or can they help me?

Thanks in advance!


Answers:
author: Seon Shakespeare
body: Hi Lila-Mai,

Welcome to the community!

Free Trello workspaces have a limit of 10 members total for the entire workspace. It's possible you've already reached that limit, even if individual boards have fewer than 10 members.

**How to check your workspace member count:**

1. Go to your Trello workspace.
2. Click the workspace name (top left).
3. Select "Members".
4. You'll see a list of all members.

**To remove a member (only workspace admins can do this):**

1. Click on the three dots next to their name.
2. Select "Remove from Workspace".

Hope this helps!

comments: author: Lila-Mai Betraoui
body: Hey there !

Thank you so much for your help!! really appreciate it :)

I couldn't find the propre place to update member.

Everything seems to be working now.

Many thanks

Lila-Mai


author: Seon Shakespeare
body: You're very welcome, Lila-Mai! Feel free to mark my comment as the**accepted solution**, so others can find it easily. Cheers!


author: Lila-Mai Betraoui
body: it's done :)

Kind regards!


author: Amy Mallon
body: We only have 6 members currently on our board. I am unable to add an additional member to our board. Any assistance in problem solving this would be greatly appreciated.

Thank you!


Tags: cloud

trello-cloud
I use the free version of trello and I have 2 members only on the board but tell me over 10 ?
Asked by hend elnagar:

I use the free version of trello and I have 2 members only on the board but tell me over 10 ?


Answers:
author: Vongsawat
body: In a Free Workspace, there is a new limit of 10 Collaborators.

You can see how many Collaborators are part of your workspace by going to its Member page (you can access it in the left panel)

It should show you Collaborators (10/10) at the top of the page, if you've hit the limit.

This is because Collaborators doesn't just count Workspace Members, but also Guests, and also also Join Requests. And they're all listed on that page so you can peruse them easily.

So you may need to prune non-workspace members who have access to your boards. But also any invites that never got accepted that are just lying around taking up Collaborator space.


author: Gaurav Kataria
body: Your board is probably in a workspace where there are other boards and other collaborators. The total across all your boards is greater than 10. This page explains the limit in more detail <https://support.atlassian.com/trello/docs/workspace-user-limit/>


author: Nicolas Grossi
body: [@hend elnagar](/t5/user/viewprofilepage/user-id/5544129) Can you elaborate your question ?

Nicolas


Tags: cloud

trello-cloud
My plan automatically renewed annually. I would like a refund. How do I do? Who do I talk to?
Asked by Kevin Karll:

Hello, my name is Kevin.

<br />

My plan automatically renewed annually. I would like a refund. How do I do? Who do I talk to?

<br />

They can charge for use in the month of July 2024. But I have no interest in maintaining the use of trello for 12 months, which in this case is until July 2025.

My e-mail is kevincorretor24hrs@gmail.com.

Thanks


Answers:
author: Jerrold - Empyra
body: Hi [@Kevin Karll](/t5/user/viewprofilepage/user-id/5543993)

You can submit a ticket for Trello support <https://support.atlassian.com/contact/#/>. The support team will assist you with your inquiry.

Thank you.


Tags: cloud

trello-cloud
billing-upgrading
Asked by Mohamed Reda:

hi there

i Just upgraded my account from 10 users to 30 users , standard plan

The credit card was credited by only 10 users , are the other 20 users will be credited next year ? or just after addition


Answers:
author: Alisson Sartor
body: Hello, Mohamed!  

<br />

Every user will be checked individually on Trello Paid workspaces to test if they're billable. It means, that every user will be billed if they fit billing rules. However, some users aren't billable on Paid Plans, like single board guests, I'll clarify this:

### Workspace Members: {#toc-hId-2145629550}

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

### Guests: {#toc-hId-338175087}

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

**Single-Board Guests** : Members of **one** Board of the Workspace (regular users or observers) aren't billed.

**Multi-Board Guests** : Members who are members of **two or more** Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)  

  Kind Regards,  
  Alisson  
  Trello Team


Tags: cloud

trello-cloud
Not able to add 10th collaborator
Asked by Tamzin Grigg:

Hoping someone can help me address an issue using the Free version of Trello. I am trying to add the 10th person, which will bring us to our limit, but when I go to add them, the add to board button is disabled.


Answers:
author: Alisson Sartor
body: Hello, Tamzin!  

Welcome to the community.  

Can you confirm the number of users on the workspace? If you have 9 users on the board but 10 members on the workspace, you won't be able to add another user in the free version.  

<https://support.atlassian.com/trello/docs/workspace-user-limit/>  

you can check more details on the link above explaining about these changes  

Kind regards,  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud