youngmon/atlassian-qna huggingface dataset:
When using Virtual Desktop, why do attached documents take a long time to open
Asked by Peter Cooper:

We run Citrix Xenapp Virtual desktops running IE9 with Confluence 5.5.3. When we open an attachment it takes an age to download and open. This is not the same for physical machines and is not an issue downloading and opening documents from any other web based system or file share.


Answers:
author: Rodrigo Girardi Adami
body: Hi Peter,

I suggest to check if this happens with other Browsers using the same system. Maybe using a Firebug while opening the attachment can show you which component is taking most of time to load in the Browser and can give you some hint on where to look over?

I couldn't find a specific error with this environment in Atlassian docs, so it's probably some misconfiguration in the system. I might have overlooked though, so I'll leave this question open for other people to help as well.

Cheers,

Rodrigo


Tags: confluence-administration
Gantt Chart will not generate in Confluence
Asked by Rachel Robbins:

I have a Gantt Chart working beautifully in JIRA but when I try to put it in a Confluence Page using the Gantt-Chart option in "other macros" it goes to "loading" and then nothing happens - it has been "loading" for 3 hours now! Do you have any suggestions for how Ii can get the Gantt Chart I have created in JIRA to display in Confluence?

Thank you!


Answers:
author: Rachel Robbins
body: Hi Steven,  
Yes all other macros work, just not the Gantt chart. Any help gratefully received!!


author: Steven F Behnke
body: Do any other JIRA gadgets that you have imported through the Applinks and External Gadgets menu work?
"What's new" wont go away
Asked by Sam Hall:

Despite having checked "Don't show again" and closed the popup about 50 times since upgrading, this dialog keeps coming back (it seems to stay gone for about an hour or so, but it'll certainly return eventually). Many of our users have reported the same behaviour.


Answers:
author: Suren Raj
body: Hi Sam,  

In order to prevent the "What's New" window to appear in Confluence, try to [disable](https://confluence.atlassian.com/display/DOC/Disabling+or+Enabling+a+Plugin) the "Confluence What's New" plugin, which is a System/Bundled Plugin in Confluence. Go to **Confluence Admin \> Plugins \> System Plugins** ,find "Confluence What's New" plugin, and disable it.   

Hope it helps.  

Cheers  
Suren
Restricted content appearing on newsfeed
Asked by Natalie Grant:

Hello! I know that if someone clicks on a link to a page that is restricted, s/he cannot view the content and is met with a restriction message. My question is (since I have a large company where everyone's edits can be viewed on the main confluence newsfeed), do people still see my activity -- e.g. if I upload attachment X to a restricted page, will others even without viewing access be able to see that I have uploaded an attachment by the name of Attachment X (even if they can't click/view it)?

I need to make sure people can't even see the names of my files or the names of my pages, even if they can't click on them; do these show at all in the newsfeed?

Thanks!


Answers:
author: Davin Studer
body: You should not see content that is restricted to you ... even in the feeds.


Tags: confluence-administration
User can't log into Confluence after changing password
Asked by Mike:

Our setup is LDAP -\> JIRA -\> Confluence. JIRA is using LDAP for user management and Confluence is using the JIRA User Directory.

After a user changes their password in our company LDAP they are logged into JIRA, but they can't log into Confluence (with old or new password). I've run the directory sync in Confluence multiple times. It's been 4 days since the last user changed their password and they still can't get into Confluence.


Answers:
author: Mike
body: I had the user log out of JIRA, log back in, and finally log into Confluence. This seemed to work.

I guess the issue was they had never authenticated through JIRA with their new password, and Confluence wouldn't authenticate against the JIRA user directory until this happened.

comments: author: Mike
body: This happened again and this solution didn't seem to work. I disabled the user in Confluence and then enabled and that did the trick.


author: Rodrigo Girardi Adami
body: Hi Mike,

This is a strange behavior. Do the sync shows any error from confluence to JIRA? Do confluence syncs incrementally to JIRA? I recommend to try a full sync from Confluence to JIRA or try to remove the JIRA user directory and add it again (Login with a local administrator in this process).

I recommend to check if you can see any warning or error message in logs regarding the syncing.

Cheers,

Rodrigo

comments: author: Mike
body: I told you wrong, the user told me they could log into JIRA but really they were still using the session from before they changed their password.


Tags: confluence-administration
Image could not be loaded.
Asked by Shubha Nagaraj:

Get an error: Unable to load file from ...


Answers:
author: Rodrigo Girardi Adami
body: Hi Shubha,

Can you test with other images and check if the error persists with any image? Try to check if you can remove the current image and upload it again. if the problem persists, might be a good idea to check with the Cloud Support engineers if your instance is going through some problems.

Cheers,

Rodrigo


Tags: cloud

confluence-cloud
To all the members of the Atlassian Documentation team, what non-standard plugins does your public documentation Confluence instance use?
Asked by Greg Kullberg:

The instance of Confluence for the Atlassian public documentation is very simple and straightforward, and it appears to have very little customizations. From what I've seen though, it seems documentation teams always need some amount of plugins installed to have a public-facing Confluence instance for product documentation. Do you use any workflow plugins, or any others that help fill the gaps with what vanilla Confluence doesn't provide?


Answers:
author: Bob Kennedy
body: Scroll Versions, Scroll PDF Exporter, Scroll ePub Exporter, AppFusions Enterprise Translations, Scroll Acrolinx Connector.

Scroll Versions includes a basic workflow that we have found useful.


Tags: confluence-administration
Find pages which a group has been applied to
Asked by ITops123:

I am trying to find out which pages one a group has been applied too in Confluence.


Answers:
author: Nic Brough -Adaptavist-
body: Groups don't apply to pages. I think you'll need to explain what you are looking for in a bit more detail.

comments: author: ITops123
body: When you set restrictions you can set restrictions by group. Groups can be applied to both Pages and Spaces. I am trying to track down all the pages with restrictions which include group "IT Employees"


author: ITops123
body: Setting restrictions on "pages"


author: Nic Brough -Adaptavist-
body: Ahh, restrictions, yes, that makes perfect sense now.There's nothing native in Confluence that says "show me where a group has been used in restrictions", but I think you can build it with the reporting plugins or even macros, and there was an addon that did a good report on it (hopefully, it's still in the marketplace)


author: ITops123
body: Would you happen to know the name of the add-on by chance?


author: Nic Brough -Adaptavist-
body: It was something like "Restriction reporting plugin for confluence" - not that memorable, but I seem to remember it was small and low cost (free?).


Tags: confluence-administration
Broken the 'Edit Custom HTML Page'
Asked by Bristow:

So I managed to break the 'Custom HTML Page'.

Initially it wouldn't let me edit the text box's because the code I had saved had an error within it.

I then followed the link below that seemed to indicate it would reset the fields to the default values.

<https://confluence.atlassian.com/display/CONFKB/Customized+HTML+Breaks+the+%27Edit+Custom+HTML%27+Page>

However by doing so I got an error;

*"Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page."*

And now I'm left with some default text, and I am unable to edit the text box's still!

brokenhtmlpage.png

Any ideas?

Has anyone else experienced and got a fix?

**Edit:**It seemed to fix this issue it self, could have been a caching issue. Will leave open as I no doubt will face the same issue later on today...  
[](https://community.atlassian.com/t5/Confluence-questions/Broken-the-Edit-Custom-HTML-Page/qaq-p/44627?attachment-id=8843){#link_1192e1194e8f90}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/7569/1/brokenhtmlpage.png){#display_1192e1194e8f90_0}


Answers:
author: Brian
body: Hey there Bristow,

What happens when you click "Save" or "Cancel"? Does that take you out of the screen? If so, you should be able to edit the Custom HTML after that.

If not, you may want to try clearing the Confluence caches (at Confluence Admin \> Cache Statistic \> Flush all) OR restarting Confluence, which will clear the caches. Then navigate back to the Custom HTML page to see if you can edit the text boxes again.

I hope this helps!

Cheers,

Brian

comments: author: Bristow
body: If I 'Save' or 'Cancel', and go back to that screen they are still greyed out and disabled.Will clearing the Cache have any other affects on the system?


author: Brian
body: Clearing the cache will force Confluence to fetch fresh data from the database, so you may notice some pages may not load as fast as before. But that will change once the caches start to populate.


author: Bruce von Kugelgen
body: Had the same problem, and flushing the Caches worked like a charm.


author: Jeramy S
body: Four years later and I have the same issue.

Which cache did you flush? When I go to our Cache Management page, I see a lot of different things that I can flush.

Thank you.


author: Daniel Samuels
body: HI @Brian Tom,

Thanks for the advice to clear the cache - that fixed the issue for me (though it did clear all my code).

Best,

Daniel


author: Kirstin Seidel-Gebert
body: Hi Bristow,

I once had a similar problem :smile: ([Remove erroneous custom HTML](https://answers.atlassian.com/questions/135165/remove-erroneous-custom-html)) and ended up in removing the faulty code directly from the database using SQL.

Cheers,  
Kirstin

comments: author: Bristow
body: Will check this out, hoping clearing the cache will solve the issue as I don't particularly want to start digging around in SQL!


Tags: confluence-administration

html
First access slow
Asked by Richard Reijmers (masterdam79):

Hey there!

Just deployed your confluence documentation software in our Office LAN and loving it so far.

The only thing we find is that the first time a user accesses and logs in, this can be very slow, sometimes 10 seconds until the user is logged in.

After waiting this period the software is perfoming blazing fast for all users, just the very first person logging in has this issue.

We followed the instructions for production servers with the MySQL database.

The software is deployed on an office VMware cluster which performs pretty good so that shouldn't be an issue.

Has anyone encountered such problems before?

Maybe a certain parameter of config setting?

Seems de application needs to "wake up" before it can be used.


Answers:
author: Michael
body: I still very much have this issue and always have had it with Confluence, despite being a very small instance with 2 users the first time accessing it when neither of us has been in it is super slow and then good after that. Now trying to Google an answer I can't find anything as all of these old questions none of the answers seem to be loading so now I'm looking for an answer to fix this once and for all.


author: Davin Studer
body: The first time the application is accessed after a recycle of the service or reboot it will take longer to load. I'm pretty sure this is normal behavior. Ours actually takes much longer now that we have more content and more add-ons installed ... closer to five minutes or so.


author: Rodrigo Girardi Adami
body: Hi Richard,

I think this can happen when confluence is having slow communication towards the LDAP. Are you using an external management directory? After you first login, the cache is synced and the subsequent logins are faster. That's my assumption in this case.

I suggest to check without the external user management and verify if the issue persists.

Cheers,

Rodrigo


Tags: confluence-administration
if we had article id associated with aricles so how can we add the articles id to labels in all articles in confluence
Asked by Mayank:

i want to add article id to label in all KB articles


Answers:
author: Rodrigo Girardi Adami
body: Hi Mayank,

For this, you can simply type the new label id in the article and[it will be created.](https://confluence.atlassian.com/display/DOC/Adding+Labels) Then if you open a article and want to add the article id to another page, just go to the new page and type the article id as label. It should be found while you are typing.

There's no way to automatically add labels to pages as far as I know.

Cheers,

Rodrigo


Tags: confluence-administration
If I buy a 10$ license for Confluence, how long is this license available? In others terms, what is my capital expenditure under the commercial license? Thanks!
Asked by Pierre L?ost:


Answers:
author: Adrien Ragot 2
body: * The license is perpetual,
* It includes 1 year of support,
* And 1 year of upgrades. Example: You could have bought Confluence 5.3 a year ago and be allowed to use Confluence 5.6 today. You would not be allowed to upgrade to 5.7, since the release date is later than 1 year after your license.
What is the cost to upgrade my 1-10 users license after one year? Example: to upgrade my 5.3 version to 5.7. Thanks
Asked by Pierre L?ost:


Answers:
author: Nic Brough -Adaptavist-
body: Nothing.

Your licence lets you use any version of JIRA released before the end of the licence.

comments: author: Pierre L?ost
body: Thanks a lot. But I talked about Confluence, upgrading is free during one year, but after what happened? For example after 2 year? Thanks


author: Nic Brough -Adaptavist-
body: Sorry, Jira, Confluence and the rest all have the same licence model.Once your licence expires, you will not be able to upgrade to a version released after the date of expiry. You can renew after a licence lapse, but if it's been over a year, you'll simply need a new licence.


author: Adrien Ragot 2
body: You will need to buy a new 1-year support:

* $10 for Starter licenses,
* For bigger licenses, the cost is always 50% of the original price, per year of support.
How to format the Extract pageTreeWordExport.vm file (from the Confluence Pagetree Word Exporter) to have nicely formatted Word docs from the Confluence export?
Asked by DebbieR:

Hi, I have just installed this macro and reading the doco on it, it says "Word template can be customized. Extract pageTreeWordExport.vm from the jar file, create directory $CONFLUENCE_HOME/WEB-INF/classes/templates and copy the files here. After any customization you make to this file, Confluence must be restarted." See: <http://www.meta-inf.hu/wiki/display/PLUG/Confluence%20Pagetree%20Word%20Exporter>

Can anyone explain to me how to go about this as I have no idea and there doesn't seem to be any doco out there? Thanks

<br />

<br />


Answers:
author: Kenneth Dickie
body: Well I confirmed that modifying the 'exportword.vm' works. Any changes to this file will display in the exported document. However changes made to the pageTreeWordExport.vm will not change anything in the subpages that are exported... Not sure what is going on there... probably has something to do with this:

$CONFLUENCE_HOME/WEB-INF/classes/templates


author: Kenneth Dickie
body: If anyone can figure this out I would also like some more guidance. Here is what I tried:

1. Open 'pagetree-word-exporter-plugin-3.0.2.jar' with WinRAR or 7-Zip
2. Access templates from \\templates\\
   1. exportword.vm
   2. pageTreeWordExport.vm
3. Edit the .vm file using notepad (you can use word but it'll add a bunch of useless metadata)
4. Replace the file in the .jar and reload the plugin in Confluence.

I'm guessing the 'exportword.vm' is the top page and 'pageTreeWordExport.vm' is the subtree pages. I've done these steps without much luck. However I'm trying to get the Title to display on the subtree pages. The content will display but not the page title. It looks like it should but doesn't.

I changed this line:

\<h1\>$pageContent.title\</h1\>

to this:

\<h1\>$!pageContent.title\</h1\>

and still no go.


Tags: confluence-administration
One user in Confluence has four profiles / accounts -- How to delete 3 of the 4?
Asked by Andy Jacobs:


Answers:
author: JeffP
body: If the accounts were not used to create any content you should delete them. If some were used to create content, you should consider diabling them instead of deleting them.


author: Nic Brough -Adaptavist-
body: Depends on your user management system, but the basic one is "log in as admin, decide which account you want to keep and click delete on the other three"
Problem about stopping Confluence 5.4 ?How to settle problem?
Asked by Willam Won:

image2014-11-23 15:40:52.png  
[](https://community.atlassian.com/t5/Confluence-questions/Problem-about-stopping-Confluence-5-4-How-to-settle-problem/qaq-p/265735?attachment-id=3741){#link_118925e750a7c9}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/44850/1/image2014-11-23%2015%3A40%3A52.png){#display_118925e750a7c9_0}


Answers:
author: Suren Raj
body: Hi William,  

Can you provide us the following file in order for us to understand the error better:

1. \<Confluence-installation\>/confluence/logs/catalina.out
2. \<Confluence confluence home directory\>/logs/atlassian-confluence.log

Cheers  
Suren


Tags: confluence-administration
Which Spaces use what macros?
Asked by Greg Della-Croce:

We have a very large number of active spaces in our Confluence, over 500. When an upgrade comes up for consideration, some macros need special attention otherwise the space or page may break. Sometimes we would like to notify all the users of a particular macro about a new or better use.

All of this depends on knowing what spaces have what macros. Is there anyway, even by looking at the Confluence database, to know this kind of information?


Answers:
author: Brian
body: Hi Greg,

One way to determine macro usage through search. You can type in "macroName: \<macroname\>\*" in the search bar to search for a particular macro. For example, to find out which pages use the "cheese" macro, you would search for "macroName: cheese\*". The results will return the page name, as well as the space that page appears in. More details here: <http://ffeathers.wordpress.com/2011/11/04/how-to-search-confluence-for-usage-of-a-macro/>

Hope this helps!

Brian


Tags: confluence-administration
Confluence Trial License for personal use
Asked by rychu:

I want to try confluence and probably Jira with free trial. Is it possible to do that as individual person? License generation for confluence require to provide Company name which is impossible in our situation. Should we just pass 'individual' or such value, or is it required to assigning license to specific company name?


Answers:
author: JeffP
body: Make up a name, as needed, for your personal use. The licenses will be assigned to you for the free 30 day period and expire automatically at/about day 30, and they can be renewed several times. Enjoy the experience!
How do I create a New/Custom Meeting Notes Template in order to modify some parameters?
Asked by Joseph Trudel:

How do I create a New/Custom Meeting Notes Template in order to modify some parameters and not touch the default Meeting Notes Template? How would I connect that new template to the Meeting Notes Blueprints and Indexing.


Answers:
author: Joseph Trudel
body: Hi Tim,

Is this also the same if the Confluence Server is hosted and behind a firewall for creating it via the SDK and if that's possible what is recommended method to complete this task ? Joe

comments: author: Timothy
body: If this is a Server instance, you can create your own Blueprint add on and install it into that Server instance.


author: Timothy
body: This is stupid.. I can't edit my comment above..This is the add-on module (<https://developer.atlassian.com/display/CONFDEV/Blueprint+Module>)


author: Timothy
body: I don't think that this option is available to you. You can of course create a new custom template using the SDK and use the existing label for indexing but you cannot load your it in a Cloud instance.


Tags: cloud

confluence-cloud
Import into spaces: issues with rights
Asked by scerbo:

Hi,

I need to import some xml files into a confluence space.

I am talking about a large amount of xmls and to perform this I am asked to have admin rights.

The problem is this operations is going to be done by an external Vendor. As a company we can't (for safety reasons) give admin rights to a Vendor.

So do I have other options here to perform this operation?

Please let me know


Answers:
author: Stephen Deutsch
body: Hi scerbo,

it depends what you need them to do. You can have them put the files on the confluence server (just make the directory available for them to upload files to (more information here: <https://confluence.atlassian.com/display/DOC/Restoring+a+Space#RestoringaSpace-RestoringaspacefromanXMLbackup> ). You will then have to log in as admin and manually add the spaces.

Another option is using the xml-rpc api, although I'm not sure if you also have to be an admin to use the importSpaces function.

In other words, it's difficult/impossible to do it without having admin rights, that's probably why you didn't get any other answers.


author: scerbo
body: nothing?


author: scerbo
body: Any help?
Refinedwiki remove Create button on dashboard
Asked by RVal:

Hi

We use Refined Wiki theme builder with our Confluence. We would like to remove 'Create' button while people are on a dashboard page and only show it when they switch to some space (to ensure that page is created under the selected space). Is that possible to remove Create button from Dashboard either with Refined Wiki setup or by editing some VM or CSS file ?


Answers:
author: RVal
body: Here is the response that I got from RefinedWiki. They have a separate CSS class for dashboard, so solution that worked just for dashboard was adding the following CSS to a custom theme:

.dashboard #rw_create_button

{

display:none;

}


author: Timothy
body: I believe if you create your own custom theme, you should be able to do that using a custom JS in the file.

comments: author: RVal
body: Yes but if I make Create Button DIV hidden in our custom theme it will be hidden everywhere. I just wanted Create Button to be hidden on a dashboard but still be visible when user switches to some space.


Tags: confluence-administration
Export all Pages & Hyperlinks in Confluence Space
Asked by Gary McCormick:

Is there any way I can get a csv or something of the following information for all of the pages in a space?

* Page Title
* Page excerpt (if any)\*\*
* Link
* Tiny Link\*\*

*\*\*lower priority*


Answers:
author: Bob Swift (personal)
body: [getPageList](https://bobswift.atlassian.net/wiki/display/CSOAP/Example+output#Exampleoutput-getPageList) shows an example of csv output from [getPageList](https://bobswift.atlassian.net/wiki/display/CSOAP/Documentation#Documentation-getPageList) action using the [Confluence Command Line Interface (CLI)](https://bobswift.atlassian.net/wiki/display/CSOAP).


Tags: confluence-administration

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