youngmon/atlassian-qna huggingface dataset:
Watchers do not receive mail notification of a specific page changes
Asked by Arun Balaji:

Hi Team,

The watchers do not receive mail notification of specific page changes.

Thanks,

ArunBalaji


Answers:
author: Patrick Cartier [Candylio]
body: Hi [@Arun Balaji](/t5/user/viewprofilepage/user-id/2544482) ,

Welcome to the community!

Please make sure you have the notify watchers box ticked when you publish your changes to a page.

It's at the bottom of the page when you are editing near the publish button.

If that's not the issue can you tell me if any emails are being sent at all in your instance?

comments: author: Arun Balaji
body: Hi patrick,

Even I tried that still messages are not going after watcher set.

This what error I saw in log:-

getUserNamesWithConfluenceAccess Found USE permission with no associated username or group.

Thanks,

Arun Balaji
?? ??????? ???? ??????? ??? ???????? ? done
Asked by Igor:

?????? ????!

?????????? ??? ?? ????? ????????? ??? ?? ????? ????????? ? ????????? Done

???????? ???? ???????, ?? ????? ?? ???? ????????? ???![Screenshot_23.jpg](/t5/image/serverpage/image-id/47242iC9E75E1C50ED1DC3/image-size/large?v=v2&px=999 "Screenshot_23.jpg")


Answers:
author: Tanya Gordon
body: Hi Igor,

You need to set a screen on the transition arrow to done. This is done from the workflow editor -\> select the relevant transition (stand on the arrow) -\> there should be a drop down of screens for selection.

Hope this answers your question.

Tanya.


Tags: jira
license code not working
Asked by Francesco Garbin Guarducci:

hi,

the indicated code is not accepted by my confluence.

I am waiting for your kind reply.

Best regards

Francesco


Answers:
author: Zak Laughton
body: Hi Francesco,

I see you've reached out to Confluence support, but I have a few questions to help better understand the issue, in case it helps you or others in the Community experiencing the same issue:

* What happens when you attempt to add the license? Are there any specific error messages? (*How the license fails and what error shows can help indicate what the root cause is*)
* What version of Confluence are you using? (*Older versions of Confluence (\<3.5)* *use a different license format, and will not accept current licenses*)
* Does the license show as current and valid when you view it at <https://my.atlassian.com>?

Thanks!  
-- Zak


author: Patrick Cartier [Candylio]
body: Hi [@Francesco Garbin Guarducci](/t5/user/viewprofilepage/user-id/2789112) ,

Welcome to the community!

I think you should raise a request with Atlassian here: <https://www.atlassian.com/company/contact>

I don't think anyone in the community can help without seeing your instance.

But, if I may ask, where did you get the license from and how recent was your purchase?

comments: author: Francesco Garbin Guarducci
body: i'm sorry,

44/5000I thought this was customer support.

Best regards

Francesco


Tags: confluence-server

server
How do I protect a file from being edited by several persons?
Asked by Anne Sundgren:

Hello,

I have added a file to my team's space and we are 5 people who have access to edit it on a regular basis. Is it possible to protect the file so that only one person can edit at a time? We just checked and I opened a file that my colleague was editing and no warning came up.

//Anne


Answers:
author: Zak Laughton
body: Hi Anne,

It's not possible to block or warn concurrent edits to an attachment on a page. If you're using Confluence Server, you can use a third-party app such as [Cenote Lockpoint - Attachment Checkout](https://marketplace.atlassian.com/apps/36199/cenote-lockpoint-attachment-checkout?tab=overview&hosting=server).

Here are the related feature requests for Confluence Server and Confluence Cloud:

* [CONFSERVER-2841 -- Provide locking for attachments](https://jira.atlassian.com/browse/CONFSERVER-2841)
* [CONFCLOUD-2841 -- Provide locking for attachments](https://jira.atlassian.com/browse/CONFCLOUD-2841)

I hope this helps!  
-- Zak


author: Ollie Guan
body: Hi [@Anne Sundgren](/t5/user/viewprofilepage/user-id/2789024) ,

System administrators can disable collaborative editing in the global configuration

comments: author: Dominic Lagger
body: The [collaborative editing](https://confluence.atlassian.com/doc/administering-collaborative-editing-858772086.html) just disable the page editing, but not the attachements on the page
Email contact
Asked by Tommy Johansen:

I have the SEN number of our Confluence installation, but cannot figure out which Email account was used when ordering the products.

Is there a way to find out which Email account Atlassian has on record for a specific SEN, from inside Confluence or Jira?

BR

Tommy


Answers:
author: Alexis Robert
body: [@Tommy Johansen](/t5/user/viewprofilepage/user-id/2789029) ,

you can't find the email used for your Atlassian products in Jira or Confluence, this information is only in the my.atlassian.com account of the person that was declared as technical or billing contact.

What you can do is contact [Atlassian support](https://support.atlassian.com/contact/) to get some help in recovering the emails.

Let me know if this helps,

--Alexis


Tags: atlassian-support
View Configuration is not seen under Application access under User management in Cloud version
Asked by Shakila Banu H:

We have signed up 30 days free trial for Cloud version of JIRA

I am struggling from few days to know how to give / restrict access to project / projects to External clients?

There are few forums for discussion on Confluence SERVER Version queries not for Cloud version?

I do want to know if any support is provided for trial versions - Cloud version?

My query is very simple but i think it involves many steps to make such a configuration using JIRA software.


Answers:
author: Marty
body: Hi Shakila,

I am not on the Jira team, but I will try help.

You have a few options in Jira Cloud.

If you are using a Classic Project, then you can configure what users can do if they are \*not logged-in\*: <https://confluence.atlassian.com/adminjiracloud/allowing-anonymous-access-to-your-project-779172888.html>

You can also configure which logged-in users have access to which projects: <https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html>

I hope that helps!


Tags: cloud

confluence-cloud
Upload files on trello
Asked by Cindy Odinet:

Hi,

I would like to upload files that my colleagues attached to their "maps" on trello.

I mean, they let there files ".txt" on Trello and i would like to take them back by uploading them.   
How could i do that, I can't find a button "upload the file"... Help me please


Answers:
author: Manon Soubies-Camy
body: Hi [@Cindy Odinet](/t5/user/viewprofilepage/user-id/2788474)

Do you mean you'd like to download a Trello card's attachment? If so, you can right-click on the attachment \> Save link as to download the file:

![Screenshot 2019-02-28 at 10.40.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/47244iA94FC13536683C6E/image-dimensions/556x473?v=v2 "Screenshot 2019-02-28 at 10.40.00.png")

Hope this helps,

- Manon


Tags: trello
delete option is not visible for attaachments
Asked by Sibin p d:

need help to delete the attached file in confluence page


Answers:
author: P_D_ Foerster
body: Hi [@Sibin p d](/t5/user/viewprofilepage/user-id/2788496) ,

it depends which permissions you have in that space. There are two permissions for deleting attachments (delete own, delete attachments (all) ).

Head over to the attachments page, either by using the paper-clip icon to the right of the breadcrumb or by using (...) at the top right of the page and then select Attachments.  
Now check if there is a Delete link for the attachment you want to delete.

You can also refer to [Confluence docs - Delete an attached file](https://confluence.atlassian.com/doc/manage-files-139415.html#ManageFiles-Deleteanattachedfile).

If you don't have permission to delete the attachment, ask someone else or ask a space admin to get the required permissions.

Cheers,  
Patrice


author: Capi [resolution]
body: Exactly! Can you delete pages, for example? You just need the appropriate permission. Confluence is designed so anyone in an org can create content, but removing is an entirely different thing!
Disable image click/preview on confluence cloud
Asked by Lawrence Ong:

We have a few pages with images just for display (look and feel). It looks like every image that we add can be clicked on to blow it up for preview.

Does anyone know how we make it non-clickable?


Answers:
author: James Dellow
body: If you are familiar with CSS, try using the 'Div' macro to create a html block that uses your image as the background image.

Note: Unfortunately this is a short term solution, as Atlasssian are deprecating this macro and others that support custom styling:

<https://confluence.atlassian.com/confcloud/we-re-cleaning-up-the-macro-browser-946028471.html>

comments: author: Lawrence Ong
body: Pretty sure they have already deprecated it, so this is not going to work. I can't see it in the list of macros that I can use.


author: James Dellow
body: Yes, if you are trying to use it in the new editor. Unfortunately, the alternative is that you will need to create your own macro to do this.


author: Lawrence Ong
body: Are you referring to Confluence server? I cannot see how we can create User Macros in Confluence Cloud. Could you please point us in the right direction if this is for Confluence Cloud?


author: James Dellow
body: In Cloud you need to use the Confluence Connect platform <https://developer.atlassian.com/cloud/confluence/about-confluence-cloud/>

You can deploy your own custom macros as private add-ons via the marketplace.


author: Lawrence Ong
body: Oh right. Thank you. I was taking a look at that too, but I think it may be a bit much just to prevent images from being clicked. Will raise a support request and see if anything can be done about it.


author: Ms_ Hiller
body: I have the same problem, with zero technical knowledge. Did you get this solved?


Tags: cloud

confluence-cloud
I want to migrate data from confluence to sharepoint 2013
Asked by Yogita:

Hello Team,

I have found some tools across which help in smooth migration. Can you help me in choosing which is best like - Enterprise Bridge, Metalogix, etc..

Its super urgent, so please help me in starting off properly.


Answers:
author: Marty
body: Hi Yogita,

out of interest, would you mind sharing why you are making the move?

I'd love to hear your feedback on this.

Thanks,

Marty

comments: author: Manas_Rawat
body: Hi Marty,

We are also planning to switch to Sharepoint. I think confluence is way too expensive and Sharepoint comes free with Office365 that we are already paying for.


author: Tom Towkach
body: Hello Yogita,

Congratulations on taking 1st steps away from SharePoint(SP.) How many documents are you talking about? Will you eventually decomm. your SP? If both SP and Confluence are to stick around, then you may want to look the SharePoint Connector for Confluence. There is a valid business case for keeping both. Confluence is The wiki, and SP is The document repository.


Tags: cloud

confluence-cloud
Notifications for file uploads when "Notify" not selected
Asked by Charisma Riley:

For some reason, we Confluence admins are getting alerts \*every\* time someone uploads a file to a page---even though we *deselect* "Notify" before publishing. No notification of the *page update* , however an email with the update for \*each file added\* to the page is sent to each of the admins (unless one of them is the uploader; they alone do not receive a notification). Today we were updating some pages with a new table that includes 3 icons. Every time the table was copied from the template we made over to a new page, 3 separate alerts are sent to each admin---*per page*. It is super annoying. My boss got over 40 notifications this morning and I was mortified. So. . . I've come here to find out a) Is this a known issue, and b) if so, is there a fix? And if not, if I should go directly to Support? I wanted to start here, though, in case there is a known workaround. Thanks, in advance!


Answers:
author: Marty
body: Hi Charisma,

I am not on the Confluence team but I will try to help.

I've reached out informally to the team to get their thoughts. I will let you know when I hear back from them.

In the meantime, I would recommend contacting support as they will be able to help you with your instance.

I hope that helps!

comments: author: Charisma Riley
body: I have contacted support directly; thanks for your help!


Tags: cloud

confluence-cloud
How to delete a file from Pages
Asked by Bobby Garcia:

Instructions I found for deleting say to:

* Go to page that contains the attachment - Done.
* Go to ... \> Attachments - Done.
* Select Delete next to the attachment - ummmm.... there's no Delete next to ANYTHING.

Please advise on how to perform this task.


Answers:
author: Sid
body: Hi [@Bobby Garcia](/t5/user/viewprofilepage/user-id/2786500) ,

You might be missing the permissions to delete the attachments. Please verify if you have delete permissions


author: Edwin Kyalangalilwa
body: Hi [@Bobby Garcia](/t5/user/viewprofilepage/user-id/2786500) ,

You might not have delete attachments permission. Please confirm in the space admin section or from your space admin.

[Assign Space Permissions](https://confluence.atlassian.com/doc/assign-space-permissions-139460.html)


Tags: attachment

delete

page
How do I add a link to add a network printer?
Asked by Ashley Bradburn:

How do I add a link to add a network printer?


Answers:
author: Zak Laughton
body: Hi Ashley,

If you're attempting to add a hyperlink to a network printer on a Confluence page, there may be a way to do this if you have a printer server. There's a good discussion about this here [Users to install network printers](https://community.spiceworks.com/topic/156680-users-to-install-network-printers).

If this isn't what you're trying to accomplish, could you provide more details around what you're trying to accomplish? (e.g. where do you want this link? What do you want to happen when people click on it?)

-- Zak


author: Dominic Lagger
body: Hi Ashley

Where do you want to add a link? Just in a confluence page?
What would cause Confluence to stop displaying notifications in the workbox for all users?
Asked by Jennifer Kanach:

We have not received notifications in about a month, but are still receiving them via email.

![Capture.PNG](/t5/image/serverpage/image-id/47186i718FFE6ED826E0E0/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Zak Laughton
body: Hi Jennifer!

There are certain notifications you'll only get by email, but not in the notification workbox (for example, updates to watched pages, "Recommended in Confluence"). However, you *should* get a workbox notification if any of someone...

* [Shares](https://confluence.atlassian.com/doc/share-a-page-or-blog-post-16482511.html) a page or blog post with you.
* [Mentions](https://confluence.atlassian.com/doc/mentions-251725350.html) you in a page, blog post, comment or task.
* Comments on a page or blog post that you are [watching](https://confluence.atlassian.com/doc/watch-pages-spaces-and-blogs-139579.html).
* [Likes](https://confluence.atlassian.com/doc/likes-and-popular-content-278695530.html) a page or blog post that you are watching.

(For more info, see [Configuring Workbox Notifications](https://confluence.atlassian.com/doc/configuring-workbox-notifications-301663830.html))

Can you confirm:

* Do you not receive a notification when one of the above actions happens?
* Do you have all three of the following plugins enabled? (See [Disabling and enabling apps](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html))
  * Workbox - Common Plugin
  * Workbox - Host Plugin
  * Workbox - Confluence Provider Plugin

-- Zak

comments: author: David Mason
body: Hi [@Zak Laughton](/t5/user/viewprofilepage/user-id/311502) we're having the same issue. Our notifications from Confluence and our Jira server stopped around 5 days ago. I can confirm all the workbox plugins are enabled. Any other ideas?


author: David Mason
body: Oh, we also restarted the application after disabling and enabling the plugins.


Tags: confluence-server

server
Confluence Dashboard limited to specific spaces
Asked by tricia:

Can you create another dashboard that just includes specific spaces?


Answers:
author: Zak Laughton
body: Hi Patricia,

There's not a native way to complete a secondary dashboard like the default Confluence dashboard.

However, you could make a sort of "Team Home page" while pulling in data and updates from specific pages using macros such as the [Recently Updated Macro](https://confluence.atlassian.com/doc/recently-updated-macro-139519.html) and [Page Tree Macro](https://confluence.atlassian.com/doc/page-tree-macro-163414255.html). Members of the team can even set this page as their default home page ([Edit Your User Settings](https://confluence.atlassian.com/doc/edit-your-user-settings-1016023.html)).

I hope this helps!  
-- Zak


author: Davin Studer
body: What do you mean by the question? Do you want the space list at the bottom to only show certain spaces? Or do you want all the activity feeds under Discover and My Work to only show activity from certain spaces?

comments: author: tricia
body: Yes, I only want to limit a dashboard to my team's spaces.


Tags: confluence-server

server
Cannot edit pages (infinite loading)
Asked by Am?lie Guillemot:

Hi,

I cannot edit a page in Confluence.

Can you fix this bug?

You are talking about the same issue here (<https://community.atlassian.com/t5/Confluence-Cloud-questions/Cannot-edit-pages-infinite-loading/qaq-p/1015896>), but it is still happening for my page quoted before.

Thanks for your help!


Answers:
author: Manon Soubies-Camy
body: Hello [@Am?lie Guillemot](/t5/user/viewprofilepage/user-id/2369279)

I agree with [@Grigory Salnikov](/t5/user/viewprofilepage/user-id/1323725) - the quickest way to fix the issue would be to contact [Atlassian support](https://support.atlassian.com/contact). They will certainly ask questions like: do you reproduce the issue on other browsers? Are your colleagues reproducing the issue as well? Do you see any error in your browser console?

Hope this helps,

- Manon

PS: this is a public community forum and not the official Atlassian support so you may want to remove the Confluence URL from your post :)


author: Grigory Salnikov
body: Hi [@Am?lie Guillemot](/t5/user/viewprofilepage/user-id/2369279) and welcome to our Community!

I don't see how we could resolve this issue any other way than through TechSupport.

Maybe it worth writing them once again saying that the issue is still there.


author: Am?lie Guillemot
body: Hi [@Grigory Salnikov](/t5/user/viewprofilepage/user-id/1323725) [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212) , thanks for your answers.

I removed the URL in my post. I misunderstood how the Atlassian support works : I thought you could help me here but I was wrong :)

Thanks again for your help and have a nice day!

Am?lie Guillemot

comments: author: Manon Soubies-Camy
body: Glad we helped!


author: Grigory Salnikov
body: Hi [@Am?lie Guillemot](/t5/user/viewprofilepage/user-id/2369279) !

It's ok. Now you the place you can ask questions at :)

Get back to us should you have them.

Have a nice day!


Tags: cloud

confluence-cloud
download of confluence word attachment shows pdf rendering with truncated images.
Asked by jill barkan:

I have a word document attachment on my confluence page.

When users click on the link (they see the PDF rendered image of the word document before selecting DOWNLOAD.

This image is error prone, truncating pages of the initial word document attachment. Impossible to read in PDF format.

I do not want to include the entire word document using the word macro in the confluence page.


Answers:
author: Stephen Sifers
body: Hello Jill,

Thank you for providing details into your issue along with what the users see vs what they should be presented with.

With this said, I would like to recreate the issue to see if its a defect in the product and find out if it's already reported. Could you please provide the following additional information:

1. Screenshots comparing the word doc vs the PDF preview.
2. Which version of Confluence is being used?
3. Any PDF stylesheets that may be applied.

Once we hear back, we will attempt to recreate the discrepancy between the two and find a cause.

Regards,  
Stephen Sifers

comments: author: jill barkan
body: we are using 6.8.2.

This is a table in the word document--


author: jill barkan
body: how do I send you the attachments?


author: Stephen Sifers
body: Hello Jill,

When creating a response, you must select the camera icon to upload an image. You can take a screenshot of the attachment for this example, we don't need the entire doc.

Here is a screenshot of how to upload a screenshot.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/47318i31EDF3B2385C9548/image-dimensions/409x235?v=v2 "image.png")

Now paste the image in that window or choose file and upload. Once you click insert it will be displayed in your response.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/47319iD129B7F1596C1DBC/image-dimensions/424x185?v=v2 "image.png")

Regards,  
Stephen Sifers


author: jill barkan
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/47321iB05E5DB2D5840BBE/image-size/large?v=v2&px=999 "image.png")


author: jill barkan
body: this is strange, the menu options are in white on my screen, and I cannot see the actual icons. I have to move the mouse blindly to see the insert selections.


author: jill barkan
body: ![actual word page.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/47323i1D4963664A29E059/image-size/large?v=v2&px=999 "actual word page.jpg")


author: Artur Franczuk
body: hi! I have a similar issue, but I see a ![2019-09-03 16_59_25-Periodic QC Tools - TMF Wiki - Confluence .jpg](https://community.atlassian.com/t5/image/serverpage/image-id/65048i47DF42ECFC858300/image-dimensions/328x182?v=v2 "2019-09-03 16_59_25-Periodic QC Tools - TMF Wiki - Confluence .jpg")strange font.