Unable to use Jira Cloud when deployed via Intune
Asked by ahutchinson:

My company uses Jira Cloud and is looking to deploy the app via Intune. I was able to load the app on both iOS and Android devices and it deploys successfully. Once I open the app, it prompts me to login, and appears to redirect me to a browser window to sign in with an email. I sign in using my company credentials and then am presented with the attached error(error1.png). This error is shown on an Android device. When I open the Jira app and click the Sign In button again, it again redirects me back to a browser window but this time my account is showing as signed in, I select the account from the list and then get the yellow exclamation point error. I refresh the page and it then takes me into Jira, but Jira in the Edge browser, and not using the actual app. Any attempts to get in via the app fail. It seems to be breaking during the redirect back to the application for authentication. Any ideas how to resolve?

![error1.png](https://community.atlassian.com/t5/image/serverpage/image-id/311864i62170A2B54D8AE13/image-size/large?v=v2&px=999 "error1.png").


Answers:
author: Sri Vidya Yechuri
body: Hi @aut,

Sorry to hear that you are experiencing difficulty logging into the Jira mobile app. I'd like to know if you are encountering this issue with the Edge browser in your Android work profile? If so, it's likely related to an Intune policy controlling the Edge Browser on the device that may be preventing successful app authentication, which we might not be aware of. In our experience, some users have found a workaround by setting Chrome as the default browser and then installing/reinstalling Edge browser before attempting to log in with the Jira app. Could you please try this workaround and see if it resolves the issue for you?

Regards,

Sri

comments: author: ahutchinson
body: I Sri, I am able to login via the Edge browser in the work profile, but it never seems to make it back to the Jira app. This only seems to occur for the Android users, iOS can login and it will take them into the app, but not load anything. It is very strange.


author: Sri Vidya Yechuri
body: [@ahutchinson](/t5/user/viewprofilepage/user-id/5451899) Can you please select chrome browser as default browser in work profile and retry logging in with Jira app?


author: ahutchinson
body: [@Sri Vidya Yechuri](/t5/user/viewprofilepage/user-id/3851210) We do not currently deploy Chrome through Intune for the work profile.


author: ahutchinson
body: [@Sri Vidya Yechuri](/t5/user/viewprofilepage/user-id/3851210) I was able to get around the issue on Android by adding the app to the App protection policy exceptions. I am not sure how to do it for iOS as according to MS documentation you need to reach out to the app developer to see what the universal link name is the Jira Cloud app. Do you happen to know that?  

<https://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-ios#exempt-universal-links>


author: Rob Clarke
body: [@ahutchinson](/t5/user/viewprofilepage/user-id/5451899) would be able to share the configuration you used, I am getting the same issue

Thanks


author: ahutchinson
body: [@Rob Clarke](/t5/user/viewprofilepage/user-id/5469377) All I can tell you is that it is related to app protection policies. Exempting the app fixed this issue.


author: Jonathan Fetherston
body: Thanks for step in the right direction, for anyone else who might need it.

Add exemption value: com.atlassian.android.jira.core


author: Michelle Cora
body: Do you happen to know the one for iOS?


author: Jonathan Fetherston
body: Didn't have to worry about iOS, that just worked.


Tags: cloud

jira

jira-cloud