youngmon/atlassian-qna huggingface dataset:
Windows GUI has unreadable text
Asked by Mikael Willberg:

The whole Windows client has some font anti aliasing / dithering applied and makes all and every text low contrast, blurry and hard to read.

Also this indicated that the client does not obey Windows global font-smoothing setting which has been set to disable here.

I could not find a setting to change this. Is there a option, ini parameter, registry setting to change this ?

\*\*\*

I did find a fellow Mac user with same issue and suggested issue1286 is completely different thing that was asked for. (font aliasing vs font size)

<https://community.atlassian.com/t5/Sourcetree-questions/Font-used-for-UI-is-unreadable/qaq-p/664605>

\*\*\*

Too bad that I just installed the client for thew first time and this is a immediate show stopper for me =(


Answers:
author: Ana Retamal
body: Hi Mikael, is this happening in the whole application or just in a specific section? You might be affected by [SRCTREEWIN-7067](https://jira.atlassian.com/browse/SRCTREEWIN-7067). Please watch it to be updated of future notifications, you can also leave a comment there if you'd like.

Let us know if you have any questions!

Regards,

Ana


Tags: windows
How to login source tree
Asked by nitiz:

![Screenshot_3.png](/t5/image/serverpage/image-id/9255i13BA84A59B014DCC/image-size/large?v=v2&px=999 "Screenshot_3.png")


Answers:
author: Ana Retamal
body: Hi Nitiz, this issue was reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:
> From a working install collect the accounts.json and passwd files.
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future keep in mind that if you do a search within the Atlassian Community first you might be able to find the solution to your problem much faster, as it might have already been asked. This question for example has been asked in the Community repeatedly :)

Let us know if you need any further assistance!

Cheers,

Ana


Tags: windows
Why do I see changes right after cloning a project?
Asked by carolyn cheng:

I just clone a new project from bitbucket. In source tree, I already see some files I need to commit. I haven't changed anything.

version 2.6.3


Answers:
author: minnsey
body: Hi  

Does Sourcetree show actual files in the File Status view? If so it sounds like something has changed the files on the filesystem, perhaps you have git configured to change line endings?  

Can you view a diff of the files?  

Alternatively if the log view of Sourcetree says there are changes but the File Status view does not show any files, this can occur under certain circumstances due to differences in how libgit2 and git.exe view the repository.  

You can test this by going into the Tools/Options/Git tab and checking the "disable libgt2 integration" option and seeing if Sourcetree still reports file changes.


Tags: mac
Unable to uninstall
Asked by Eric Klein:

I am unable to uninstall SourceTree. I open the uninstall, I am prompted to enter admin credentials, I enter them and then the application does no uninstall. How can I unistall?


Answers:
author: Ana Retamal
body: Hi Eric, are you using the Mac or the Windows version?

To perform a clean uninstall, follow the steps:

Windows

1. [Wipe Sourcetree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Uninstall Sourcetree (if it shows on the App\&Features list)
3. Backup then delete the directory below before proceeding with next step:
   1. Navigate to *C:\\Users\\\<UserName\>\\AppData\\Local* and delete *Sourcetree* \& *Sourcetree-Settings* folder
   2. Navigate to *C:\\Users\\\<UserName\>\\AppData\\Local\\Atlassian* and delete all *Sourcetree Files/*folder.

Mac

1. [Wipe SourceTree preferences](https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html).
2. Uninstall SourceTree (if it shows on the App\&Features list)
3. Delete the directory \~/Library/Application Support/SourceTree.

Let us know if you were able to uninstall it now. If not let us know Sourcetree and OS version so we can continue helping you.

Cheers,

Ana
how to compare scripts for different branches
Asked by Ruvin.Gitelman@mandosys.com:

I have a source tree script

how to compare scripts for different branches


Answers:
author: Ana Retamal
body: Hi Ruvin, just select 2 commits in the log at once using Cmd?-Click (OSX) or CTRL - Click (Windows) then you'll see the complete diff between those two commits.

It doesn't matter in which branch the commits belong to.

Cheers!

Ana
Unable to link to an existing Atlassian account
Asked by Manjiri Roy:

I have an existing Atlassian account. I tried to login to SourceTree using the option use existing account. Refer to image 3. When I use the Go to my Atlassian option, the support expiry (refer image 2) is displayed.

![sourcetree1.jpg](/t5/image/serverpage/image-id/9115i08358AE97D4F1DA1/image-size/large?v=v2&px=999 "sourcetree1.jpg")![sourcetree2.jpg](/t5/image/serverpage/image-id/9113iC0E8BC030080F4AE/image-size/large?v=v2&px=999 "sourcetree2.jpg")![sourcetree3.jpg](/t5/image/serverpage/image-id/9118i6C51AF8CA234A2B5/image-size/large?v=v2&px=999 "sourcetree3.jpg")


Answers:
author: Ana Retamal
body: Hi Manjiri, the issue you encountered in the image number 3 was reported in our bug tracker at [SRCTREEWIN-7244](https://jira.atlassian.com/browse/SRCTREEWIN-7244). Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:
> From a working install collect the accounts.json and passwd files.  
>
> Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

Let us know if this worked for you!

Cheers,

Ana
Can I interact with remote branches from local SourceTree?
Asked by ratnesh_xyz:

Hi, New user here.

Is it possible to merge the branches of server repository (remote branches) from local SourceTree (assuming I have all the permissions)?

My issue is, I am using a git enabled server repository which does not have options to Merge branches. I have committed some files to my release branch and now I want to bring those changes to the master branch on server, but the interface doesn't have an option. I think it requires me to use git command line for such operations, but that is not a good option.

So I am trying to find if there is a workaround in SourceTree to do the same.


Answers:
author: Ana Retamal
body: Hi Ratnesh, you could pull your changes to Sourcetree, merge the changes here, and then push them to your server again already merged. Would that work for you? Have you tried it?

Regards,

Ana

comments: author: ratnesh_xyz
body: Thank you for your reply. But this won't serve my purpose here.

We want to manage the SERVER branches as: Master - the final release changes, and derived - as the production changes.

So every time some changes are finalized and pushed to the SERVER derived branch, it later needs to be merged to SERVER master too.

There is no need of multiple branches in my local repository.

I just need to find if I would be able to merge the SERVER branches from local SourceTree (assuming I have the admin permissions).

I hope I am clear in this description. Please let me know if you need further explanation.

Regards,

Ratnesh


Tags: branch
Visually merging individual changes from diff between branches
Asked by Borislav Trifonov:

Quite often it happens that some things were developed in a feature branch where I want to split off some of them into another branch that I can submit for a PR, while maintaining the rest in the feature branch for further development as they're not ready. In general, they cannot be separated by commits so I cannot cherry pick.

Say I branch off master and want to put some things into this new branch from my feature branch. I do "Diff Against Current" to see my changes, and then want to select from them (not individual commits, but the overall changes I see in this diff view). How then can I select individual changes to copy from the new branch? The "Reverse hunk" choices in the right pane when a file is selected don't work because the action happens in the opposite direction regardless of which is the selected branch. I can't even generally open from the UI the corresponding file from either branch to copy-paste manually from one to the other, because a lot of the time "Open Current Version" and "Open Selected Version" open the same version (what's up with that??)

I've seen this article, <http://jasonrudolph.com/blog/2009/02/25/git-tip-how-to-merge-specific-files-from-another-branch/> but I don't see how I can do this visually within Sourcetree (how would I add a custom action for this?), and moreover, it limits me to doing whole files. How would I make it so I can visually merge between the file from two branches starting with Sourcetree and say using an external merge tool?


Answers:
author: Ana Retamal
body: Hi Borislav, I'm afraid you can not do this in Sourcetree, you can only do whole files. If you'd like, you can submit this as a Feature request in [our issue tracker](https://jira.atlassian.com/secure/Dashboard.jspa).

Best regards!

Ana


author: Dennis Newbold
body: I would probably suggest cloning the repo twice, into two separate folders, possibly with the names of the two pranches you are interested in. In each distinct folder, checkout the branch of interest. Then use an external compare-and-mege tool (e.g., meld, vimdiff, WinMerge, BeyondCompare, etc.) to compare two files of interest from the two folders, and copy into the tar get file the code for the changes you are wanting to get. Repeat this step for each two files where, atr least one has code you are interested in capturing. This will allow you to capture all the code of interst and include it within one folder. Compile, pull changes from the remote instance of that branch (if two or more people are working in that branch, merge in changes from master, recompile, test, push out your local changes to that branch, and blow away the other folder. Done.
My Sourcetree is crashing every few seconds after installation no matter which version I install
Asked by Nicholas Gaudet:

Every time I load up Sourcetree, the app freezes for 20 seconds and unfreezes for an extremely short amount of time only to freeze again. I have tried installing different versions, yet nothing works. The only solution is to uninstall Sourcetree and reinstall it every time I want to use it, as the first time I open Sourcetree after installing it, it works fine If I close it and re-run it, though, it will begin to freeze/unfreeze.


Answers:
author: Ana Retamal
body: Hi Nicholas, that's something weird what you're describing. Can you give us more information about it?:

- Which Sourcetree and OS version are you using?

- Have you checked the [logs](https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html) for any error message?

- Is there anything unusual about your machine (environment, company network, etc)?

Regards!

Ana
Sourcetree graph not in line
Asked by DimitriDewaele:

The graph of sourcetree is not rendered correctly: (see screenshot)

* The commits-graph is not in the middle of the commit messages.
* The latest commit bullet is only shown half.

Anyone have the same experience? My team members have the same issue... This is very annoying, since it is difficult to follow which commit belongs to which message.

This seems to be related to:

* Windows Server 2012R2
* SourceTree Version 2.3.5.0

![image.png](/t5/image/serverpage/image-id/9038i2E7D362A4BFA3EDE/image-size/large?v=v2&px=999 "image.png")

Another screenshot: Does this blue line belongs the yellow or blue dot?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/9039i9B491CF3476D9F45/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Ana Retamal
body: Hi Dimitri! We've seen this in the past for users that were not using the default theme in Windows, is this your case? If so, can you trying setting it back to the standard one and check if the graphs are looking fine again?

Let us know!

Best regards,

Ana

comments: author: DimitriDewaele
body: Hi Ana. I'm using the default theme. Additional info: This is a Virtual Windows 2012R2 server. So only Remote Desktop Access with a corporate account.


author: Ana Retamal
body: Hi Dimitri, I've asked some of my colleagues and looks like it can be related to the issue [SRCTREEWIN-672](https://jira.atlassian.com/browse/SRCTREEWIN-672?focusedCommentId=871005&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-871005). You can read the solution that worked for our users in that comment. Let us know if it worked for you too!

Regards!

Ana


author: DimitriDewaele
body: Thanks for the feedback. After playing around with the themes, it did not change anything for me and the team. I'll keep trying to solve this.


Tags: graph

windows
How to prevent sourcetree from storing remote credentials?
Asked by bradfjd1:

We're using sourcetree on shared windows machines where one of several people could be making commits and pushes. Once someone attempts to push to a local bitbucket server, his credentials get saved in sourcetree and the next push brings up the credential window with the username field greyed out. How can I prevent source tree from doing this and have sourcetree prompt for both username and password each time a push is attempted?


Answers:
author: Ana Retamal
body: Hi Justin, if you're all sharing the same machine it would be advisable that each of you uses a different user to keep your work separated. If you're all working on the same local files and someone messes up something by mistake, there won't be more copies of it.

With that said, Sourcetree doesn't provide a multi-user option, so you'll need to remove your credentials from Sourcetree everytime you leave the machine. To remove them you'll need to go to the **Accounts** menu and delete your details from there.

Let us know if you have any questions!

Regards,

Ana


Tags: windows
My sourcetree installer is hanging on the log in screen
Asked by Amanda Zaslowsky:

I am trying to reinstall sourcetree and when I get to the stage 'Login to your atlassian account' after I enter my credentials the screen just hangs indefinitely.

I know my credentials are correct because I can log in to MyAltassian account on Chrome and also on Internet Explorer. I have already updated my IE and I can login from IE as well.

How can I get past this step and successfully install sourcetree??


Answers:
author: Ana Retamal
body: Hi Amanda, do you get a [blank screen](https://jira.atlassian.com/browse/SRCTREEWIN-7244)? Or is there a spinner loading forever?

Which Sourcetree and OS version are you using?

Cheers!

Ana

comments: author: gary-s-anson
body: Ana, I'm having the same issue.

Sourcetree installer: SourceTreeSetup-2.4.7.0

Windows 10 Home

I'm behind a firewall and strict internet communications rules imposed by IT.

Is it possible for me to get an off-line installer?

Regards,

Gary


author: Ana Retamal
body: Hi [@gary-s-anson](/t5/user/viewprofilepage/user-id/1176887), can you upgrade Internet Explorer to the latest version? Sourcetree relies on it for authentication and we've seen that previous version causes issues.

Regarding the offline installer, we don't have one yet. The team announced that they're working on creating an MSI for Sourcetree for Windows, but we don't have an ETA for this yet.

Let us know if you have any questions!

Cheers,

Ana


Tags: install
SourceTree No Longer opens on Windows 10
Asked by Eric Klein:

I have been running sourcetree for about a month now and all of a sudden it no longer opens for me. We had one user that always has to run it as admin and I tried that and still will not open. I tried deleting it and then removing the files from user\\appdata\\altassian and sourcetree and then re installing but the install seems to just show a splash screen, then the shortcut appears. CLick on the short cut and the same thing nothing happens. I get a quick loading circle and then nothing. When I go the the folders I can see it has created the folders again but it appears to be missing an executable. Is there any way to to a true removal so it will install from scratch?


Answers:
author: Mikael Sandberg
body: The install consist of 3 different folders, the one you deleted has all the settings. If you remove user\\appdata\\local\\atlassian, user\\appdata\\local\\sourcetree and user\\appdata\\local\\squirreltemp you will have a true removal and be ready for a clean install.
Who has Site Admin access
Asked by Karen McPherson:

Hi - I'm trying to find out who has Site Admin access / permissions in my organisation. Please can you help me work out who that is?


Answers:
author: Dave Wuensch _Decadis AG_
body: Hi Karen,

you can go to your confluence settings and then select the USER MANAGEMENT in the left sidebar.

There you see the users and if you click on details you can the role of the users.

When you are on a selected page, click on the lock in the right corner, and you see the Restrictions of the page and if there is limited access.

I hope that helps.

Kind regards

Dave


author: Lars Barthel
body: Hi [@Karen McPherson](/t5/user/viewprofilepage/user-id/5373527)

select the cog icon on the upper right corner and choose "groups" afterwards on the left, you should now see all user groups including the admin groups. When clicking on the group you will see the members of that group.

Best regards

Lars


Tags: cloud

confluence-cloud
Change Language and reindex in free account
Asked by Helge Hundacker:

Hello, how can I ask the Atlassian Support to change the**index language** (to german) and **reindex** my site in a **free Account**. Without this the confuence is useless :-(

A few month ago all indexes seems to be deleted. So Search doesn't work for all older condent.


Answers:
author: Marc - Devoteam
body: Hi [@Helge Hundacker](/t5/user/viewprofilepage/user-id/4473954)

You would temporarily switch to a Standard subscription and log your request. Then revert the subscription to free again


Tags: cloud

confluence-cloud
Export PDF doesn't recognise khmer font
Asked by Keat Uy:

When exporting to Pdf, the Khmer script is replaced with boxes. i have tried to install all khmer font under PDF Export Language Support as instructed but no help.


Answers:
author: Dan Breyen
body: Hi [@Keat Uy](/t5/user/viewprofilepage/user-id/5096356) I would probably attribute this issue to [CONFCLOUD-76331](https://jira.atlassian.com/browse/CONFCLOUD-76331) or [CONFCLOUD-71802.](https://jira.atlassian.com/browse/CONFCLOUD-71802)

You may want to make a note on those issues as well as vote for and watch it for future updates.

There may be others as well, feel free to search Atlasssian's Jira site at jira.atlassian.com

Hope that helps.


Tags: cloud

confluence-cloud
Problems with CSS on article page on Confluence
Asked by Oskar Zdebelak:

Hi,  
CSS stylesheet code is visible on the article page. How can I fix it? Do I need to update the whole code or is it a matter of a one-line update?

Some time ago we spotted a problem with CSS stylesheet code appearing on the article (previously it was hidden). I did not change it recently so I assume the culprit might be external (update/new feature roll-out).

![Zrzut ekranu 2023-11-27 o 13.58.16.png](/t5/image/serverpage/image-id/293807iFC1AC04273A7E6A2/image-size/large?v=v2&px=999 "Zrzut ekranu 2023-11-27 o 13.58.16.png")


Answers:
author: Atlas Foulks
body: G'day! Is there any chance you have [local web overrides enabled](https://developer.chrome.com/docs/devtools/overrides) in your web browser? This feature injects locally saved code into the page that was previously modified using devtools--- and allows you to persist local changes while you're working on them. If left on, it can cause issues with some websites, and often looks like the screenshot you've provided.

You can check if this is the case by [opening the Changes panel in DevTools.](https://developer.chrome.com/docs/devtools/changes#view-changes)


Tags: cloud

confluence-cloud
Skip dropdown in ConfiForms smart classifier when dropdown has no values
Asked by Mandy Butschke-Lange:

In my form (f2) I use the field type "smart classifier" and there I use the following three fields from my references form (f1):

* field1
* field2
* field3

In some cases field2 has no values in f1, because field2 is not required. In such cases the smart classifier in f2 should show the dropodown for field3 directly after a value from field1 has been selected. How can I achieve this behaviour?

Thanks in advance for help.


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Mandy Butschke-Lange](/t5/user/viewprofilepage/user-id/5371750)

That is not quite possible, as the smart classifier field works on the reducing the options in the order given

So, for the field1 then looking for sub values in the field2 and then leaving only the field3 values matching the other 2 fields selected before

Alex

comments: author: Alex Medved _ConfiForms_
body: The workaround would be is to set some default value for the field2, so it will be auto-selected and cascaded to field3 in the dependent dropdowns in a smart classifier


Tags: cloud

confiforms
How to retrieve email of a user in confluence through confiform
Asked by Ryan Kafoor:

Hi,

Is there a way for confiforms to access the email address of a user in confluence i.e. like \[user.email\] but not the email address of the current user using the form and instead someone else also using confluence. I have a user field in my form, but this only retrieves that users 'fullName' and 'name', and I am wondering if I can use this to also get the email.

Thanks


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Ryan Kafoor](/t5/user/viewprofilepage/user-id/5292920)

You can access **any** property of the User object as per <https://wiki.vertuna.com/display/CONFIFORMS/Accessing+field+values+and+properties>

also with the help of asUserProfile virtual function you can access user's profile properties if necessary

Alex


Tags: confiforms

confluence-server

server
Encountering challenges in retrieving Space Permission details through the API
Asked by devanand.saw:

"Currently, there isn't an API available to fetch space permission details. Could someone assist me in locating the appropriate API to retrieve member or group details assigned to each space?"


Answers:
author: Trudy Claspill
body: Refer to my answer on you post in the Confluence Questions forum.

<https://community.atlassian.com/t5/Confluence-questions/There-is-no-any-api-to-get-space-permission-details/qaq-p/2543953>


Tags: cloud

jira