youngmon/atlassian-qna huggingface dataset:
How to make artifact from parent plan available to deployment project associated with child plan
Asked by GaryBond:

I have the following scenario:

1. A parent plan (P1) that downloads from source control, builds a web application project with MSBuild, runs unit tests with NUnit and creates Nuget packages that are defined as artifacts of the plan.   
   Artifact (A) is a deployable Nuget package and has a copy pattern that matches the build info as: projectName.${bamboo.projectName.ReleasePrefix}.${bamboo.buildNumber}.nupkg  
   Artifact (B) contains everything to run UI tests against the target application in artifact (A).  
2. When the parent plan (P1) completes successfully, it triggers a child plan (P2), which:  

   * Stage#1: Downloads artifact (B) from parent plan. Publishes (B) to a test environment. Runs a suite of UI tests. This all runs on a remote agent specifically designated to do these tests.
   * Stage#2: Downloads artifact (A) from the parent plan (P1) and makes it available as an artifact of the child plan (P2). (well, it's supposed to).

3. Deployment plan (D1) is triggered by the successful completion of plan (P2), the UI tests.  
   It's job is to push the deployable artifact (A) to an OctopusDeploy nuget library and create a release on Octopus.

Here's the issue:

(P2) stage#2, download specific artifact, even though I've picked the specific named artifact from the list of shared artifacts on the parent plan, seems to be re-assessing the copy pattern at the time it attempts to download. As the copy pattern has a bamboo.buildNumber variable in it, the download is using the buildNumber from (P2), not the buildNumber of (P1) that was used in the naming of the original artifact's nuget package.

so the artifact in (P1) has a filename: "projectName.0.1.3.83.nupkg", but the stage#2 download seems to be looking for "projectName.0.1.3.94.nupkg".  
Doesn't Bamboo keep a reference to the actual file that the specific artifact on the parent plan relates to? Or does it use the original plan's pattern match and substitute in its own values?

<br />

Is there a better way to achieve what I'm trying to do?


Answers:
author: Etan Reisner
body: Do you need the variable-filled copy pattern in P2S2? Shouldn't you already only have the package you want in the directory you are dealing with? Could you use a simpler copy pattern of \* projectName.\*.nupkg or something there instead? (I assume you have dumped the available bamboo environment variables in P2S2 and didn't see anything for the parent's buildNumber?)


author: GaryBond
body: I might add, that plan (P1) also has plan (feature) branches, which need to be built in order to update feature stories on Jira with their build status, but only the primary branch needs to have the UI tests run against it, hence the child plan, linked only to the primary branch.


Tags: bamboo-administration
Can I use 'Artifact Download' task to get artifacts from a branch (and not the trunk)?
Asked by Marc Paradis:

I am using the predefined task Artifact Download to get some artifact from a different plan.

However, in the dropdown menu of the task, I do not see the branches. I can only choose artifact from the trunk.

Is there a way to specifically get the artifact from a branch?


Answers:
author: Peter Lypkie
body: I too am searching for the answer to this problem. It fails for me when I try, and when I look at the logs, it appears that the branches are set up as a different plan name, but there's no way to choose that plan name to take them from.

Let me know if you've found an answer, otherwise the entire feature of branch plans becomes basically useless if I can't select the artifacts produced in them.


Tags: bamboo-administration
In a single plan how many stash repositories can I configure?
Asked by Jewel Francis:

Hi Team,

During project/plan creation in Bamboo, we can see that there is an option to add Stash repo in the configuration. And we will provide the stash repo URL for the same.

But can we configure more than one repo to a single plan? If so, how can we do that?

Warm Regards,

-Jewel


Answers:
author: Marcin Oles
body: Hi @Jewel Francis,

it is possible to have multiple repositories configured within one build plan. To do so, navigate to the plan overview, choose "Actions" \> "Configure plan", and seek the "Repositories" tab there.

You can then choose if you'd like to add a plan-scoped repository (not visible outside to any other plan), or use a globally defined (linked) repository. If you prefer to use a linked repository, on that page you can only choose one of already created linked repos - to create a new one, you'd have to do it via the admin panel. Look for "Linked repositories" page there.

This might also help you: <https://confluence.atlassian.com/display/BAMBOO/Linking+to+source+code+repositories>

Cheers,  
Marcin


Tags: bamboo-administration
Internal Server Error when Manually Running a Build Plan
Asked by Ryan Currie:

This appears to be only for a single user. They are unable to trigger a manual build, and receive the following internal server error all the time. Unable to replicate with any other user, permissions have been verified. Any ideas?

Internal server error {#toc-hId-477899773}
==========================================

#### Go to... {#toc-hId-238007361}

* [Site homepage](https://processingpoint.atlassian.net/builds/)

A system error has occurred - our apologies!

Please create a problem report on our **support system** at [http://support.atlassian.com](https://support.atlassian.com/secure/CreateIssue.jspa?pid=10060&issuetype=1) with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. cut \& paste the error and system information found below
3. attach the **atlassian-bamboo.log** log file found in your application home.

We will respond as promptly as possible.  
Thank you!

**Version:** 5.9-OD-03-010  
**Build:** 5914  
**Build Date:** 26 May 2015

#### Request information: {#toc-hId-1125511042}

* Request URL: https://\<removed\>.atlassian.net/builds/build/admin/triggerManualBuild.action
* Scheme: https
* Server: \<removed\>.atlassian.net
* Port: 443
* URI: /builds/build/admin/triggerManualBuild.action
* Context path: /builds
* Servlet path: /build/admin/triggerManualBuild.action
* Path info:
* Query string: buildKey=US-SER14

**Stack Trace:**

Removed subdomain form report. Stack trace is always blank.


Answers:
author: rsperafico
body: Hello Ryan,

Thank you for your inquire.

Please, raise a Support Request <https://support.atlassian.com> so we can verify the issue you are experiencing.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: cloud
number of github branches bamboo can show
Asked by lance_lyons:

We have bamboo version 5.6.1. I am reconfiguring a build to use another branch and after some time, we already have better than 30 branches (with feature branching setup).

My problem is that when setting up a new branch to build from in bamboo it is not showing my branch (trunk). It seems like it loads alphabetically and has a limit on how many branches it will bring in to the drop down to chose from.

Am I doing something wrong? Is there a work around for this?


Answers:
author: rsperafico
body: Hello Lance,

Thank you for your question.

We suspect you might be experiencing this bug:

\* <https://jira.atlassian.com/browse/BAM-15686>

If you also agree, I would suggest you on adding any comments to the issue above as well as [voting](https://confluence.atlassian.com/display/JIRA/Watching+and+Voting+on+an+Issue) on the issue to create its popularity and likelihood of being fixed in a future release.

Please see the document below for more information on [Atlassian's bug fixing policy](http://confluence.atlassian.com/display/Support/Atlassian+Bug+Fixing+Policy).

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

---

Kind regards,  
Rafael P. Sperafico  
Atlassian Support


Tags: bamboo-administration
Bamboo branches when 2 different jobs use 2 different repositories.
Asked by lance_lyons:

Hi,

Stumbled on what appears to be a slight bug in the branching build concept in Bamboo (our version is 5.6.1).

We enabled a new branch build for a particular build that does both a website build from one repo and then does some db builds from another repo. The create a plan branch seemed to work fine for one of the repositories (the website build) but it did not have any impact on the db build which used a different repo but with the same branch name.

Did I do something wrong or how do you do bamboo build plan branches when more than 1 repo is involved.

Thanks


Answers:
author: Caley Goff
body: Nothing you did wrong. This is a pain in my side too.. you just learn to get used to it and work around it.

Check out this on going issue here: <https://jira.atlassian.com/browse/BAM-11544>


Tags: bamboo-administration
Add new executable capability in Atlassian Cloud Bamboo
Asked by Jake Wasdin:

I am having trouble finding how to add a new executable capability in Bamboo. I have done this in the past. Such as being able to select the "mycommand" from a list when making a new executable task, then defining the arguments and such.

I have referred to this documentation, but none of the agent-level features seem to be able to be found in our Bamboo instance: <https://confluence.atlassian.com/display/BAMBOO/Defining+a+new+executable+capability#Defininganewexecutablecapability-agentspecific>


Answers:
author: Benedek Farkas
body: Hi! That piece of docs is indeed misleading a bit, but I found that there are two other ways to achieve this:

* You need to define the capability for the agent image and then create an agent using that image.
* You can add the capability to an already running agent [as described here](https://confluence.atlassian.com/display/BAMBOO/Configuring+remote+agent+capabilities+using+bamboo-capabilities.properties) (and then restart the agent).

Hope this helps.


author: Alex Soto
body: I see these docs: <https://confluence.atlassian.com/display/BAMBOOCLOUD/Custom+command+executable>

But the link to add a new custom executable doesn't show for me...

comments: author: Jake Wasdin
body: The link is missing for me too. Perhaps that explains why I was able to figure this out in the past and not now...


Tags: cloud
Permissions for Bamboo Artifact Storage on S3
Asked by Neil Wheeler:

Hi,

We recently switched to using S3 for artifact storage. We have a plan which has a shared artifact. The job which generates the artifact successfully uploads the artifact to S3 but the job which consumes that artifact is erroring with (obfuscated);

|----------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 15-Jun-2015 17:18:00 | Preparing artifact 'ABC' for use at ABC                                                                                                                                         |
| 15-Jun-2015 17:18:00 | Access Denied (Service: Amazon S3; Status Code: 403; Error Code: AccessDenied; Request ID: ABC123ABC123)                                                                        |
| 15-Jun-2015 17:18:00 | Failure in artifact preparation phase during processing of: Subscription for Shared artifact: \[ABC\], pattern: \[\*\*/\*\] anchored at: \[/ABC/ABC/bin\], destination: \[ABC\] |
| 15-Jun-2015 17:18:00 | 1 error(s) found when performing pre-build actions.                                                                                                                             |

The IAM account that bamboo is using has the following policy;

```
{    "Version": "2012-10-17",    "Statement": [        {            "Sid": "Stmt1234383843000",            "Effect": "Allow",            "Action": [                "s3:GetBucketLocation",                "s3:ListAllMyBuckets"            ],            "Resource": [                "arn:aws:s3:::*"            ]        },        {            "Sid": "Stmt1234383879000",            "Effect": "Allow",            "Action": [                "s3:*"            ],            "Resource": [                "arn:aws:s3:::atlassian-net-bamboo-artifacts/*"            ]        }    ]}
```

Any ideas what permission we are missing? Using the AWS policy simulator I can see that the IAM account has permissions to all actions in the specified bucket.

Thanks.


Answers:
author: Przemek Bruski
body: Change ListAllMyBuckets to ListBucket and resource name to arn:aws:s3:::atlassian-net-bamboo-artifacts


Tags: aws

amazon

artefact

cloud
Error 429 : Too Many requests
Asked by Mayur Gaikwad_Tech PMO:

Hi,

Recently, we integrated one of the workflows in JSM with WhatsApp (BOT) wherein users are allowed to fill few details through chat with WhatsApp BOT and inturn that hits Jira's create issue API and a ticket is getting raised.

Since last few weeks, we are getting Error 429 : Too many requests basis which creation of tickets is getting hampered.


Answers:
author: Gabriel Rodrigues
body: Hi [@Mayur Gaikwad_Tech PMO](/t5/user/viewprofilepage/user-id/5072221) ,

Encountering a 429 error indicates an high volume of requests within a short period. Jira enforces rate limits on its REST API to guarantee reliability and responsiveness for users. Refer to <https://developer.atlassian.com/cloud/jira/platform/rate-limiting/> for more details about Jira rate limiting. The provided link includes pseudo-code, exemplifying recommended response processing logic for applications consuming the Jira Cloud API.


Tags: cloud

jira-service-management

jira-service-management-cloud
Get who approved the ticket
Asked by Raymart Cruz:

Is there a way to get who approved the tickets using JQL?


Answers:
author: Tansu Akdeniz
body: Hi [@Raymart Cruz](/t5/user/viewprofilepage/user-id/5014483)

Please check these threads:

* [Need a report that shows who approved a ticket](https://community.atlassian.com/t5/Jira-Service-Management/Need-a-report-that-shows-who-approved-a-ticket/qaq-p/1149813)
* [Who approved my request?](https://community.atlassian.com/t5/Jira-Service-Management/Who-approved-my-request/qaq-p/1491586)


Tags: cloud

jira-service-management

jira-service-management-cloud

jql
Can't delete new status from the workflow
Asked by Vera Valshonok:

Hi!

I have created another status in the workflow and then realized that I don't need it, Now I cannot remove it and receive a message: You can only remove statuses from inactive workflows. To start with this workflow and remove statuses, make a copy of it which will be inactive. You can assign it to the project when you're happy with it.

I am a bit worried to make ang assign to the project after as i have many automations an process in the project based on this workflow.

Not to risk I decided to keep the status that i don't use in the workflow just without any transitions added to it.

What are pros and cons of each h of the options?


Answers:
author: Fazila Ashraf
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542)

As you would make a copy of the workflow, all the workflow configurations would remain the same except for the items you would modify in the copy.

Are the automations somehow are linked to the workflow name? If not, i do not see any risk.

Happy to help if you have any specific questions that you might see as a risk

comments: author: Vera Valshonok
body: Are the automations somehow are linked to the workflow name? No but to the conditions and validators of transitions and approvers connected to the statuses. this should reconnect with the copy?


author: Fazila Ashraf
body: yes. The transition id/name/conditions/validator/screens etc remains the same in the copy (unless you explicitly modify)

That shouldnt cause any problem.


Tags: cloud

jira-service-management

jira-service-management-cloud
Need to Activate ISBIT.atlassian.
Asked by PV Seshachalam:

Hi team,

ISBIT.atlassian was created earlier and not in use. appears expired.

Now we would like to use ISBIT and purchase licenses on the same name.

Appreciate your quick support.


Answers:
author: Fazila Ashraf
body: Hi [@PV Seshachalam](/t5/user/viewprofilepage/user-id/5383456)

If the site is in retention period, you should be able to reactivate them. <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Reactivating-a-canceled-site>

If not, please get in touch with Atlassian support at <https://support.atlassian.com/contact> . They may be able to help.


Tags: cloud

jira-service-management

jira-service-management-cloud
Remove bot notification while changing a status
Asked by Mkrtich Tono:

I have created an automation when a customer updates a ticket with a comment, the status changes from waiting for customer to waiting for support.  
But the thing is that the bot is updating the ticket with automatic response, I was wondering if there is any suggestion on how to remove the automatic reply, or a work around to change the status while updating with a comment  

<br />

<br />

![111.png](/t5/image/serverpage/image-id/296105iA41020655BEF9A53/image-size/large?v=v2&px=999 "111.png")  

<br />


Answers:
author: Marc - Devoteam
body: Hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215)

You can disable the customer notification "Status Change" on the project.

This means no email will go to the customer on any status change.

If you still require this, create an automation rule for this and don't include the status change waiting for customer to waiting for support

comments: author: Mkrtich Tono
body: Thank you [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)

I guess i miss explained the issue that im having, each time the status is changed in portal (on the customer end) they are seeing the bot activity's that the ticket is changed is there a way to hide the bot activity on customer end?


author: Marc - Devoteam
body: Hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215)

you can change the actor of the automation rule.


Tags: cloud

jira-service-management

jira-service-management-cloud
Popup when a issue is viewing
Asked by DG:

Hello folks,

I am searching for a way to display a popup as soon as a ticket is displayed in the view.

Has anyone implemented this use case?

Cheer's

Dennis


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@DG](/t5/user/viewprofilepage/user-id/3698850) ,

you need to develop some custom app for that. There is not a builtin feature for that.

Fabio


Tags: jira-service-management

jira-service-management-server

server
Replay email says "Comment preview is unavailable"
Asked by Fredric H?llis:

Hi, trying out the Service desk management and wanted to setup Email Channels in order to give our end-users the possibility to send tickets and get status updates and comments via email.  

Connecting a custom email account works fine and tickets are created, However, when we add a comment as "Reply to customer" the customer receives an email, however there is no comment only "Comment preview is unavailable."  

I cannot seem to find any configuration error or missed would give this behavior.   
Enabling the end-users to receive comments/further information and be able to replay in kind is one of the most important features we are looking for. Any help on the issue would be greatly appreciated.

//  
Fredric


Answers:
author: onklmaps
body: This is an issue for me as well - making Jira Service Management not the right tool for us.   
It\`s a shame really, since there are so many really great features. But this "little" (but very big) issue that the very answer to the reporter is not shown is really a deal-breaker ?

comments: author: Steffi Kr?ger
body: Es war ein Bug, wurde zumindest f?r meinen Account behoben. Man kann auch als Tester den Support anschreiben.


author: Paul Krueger
body: (his comment says: It was a bug, at least it was fixed for my account. As a tester you can also write to support.)

This is somewhat true. You can contact support while in the trial period and they will turn it on for you. However, as soon as the trial ends and you move to the free account, the functionality will be turned off again.


author: Paul Krueger
body: See the answer here: <https://community.atlassian.com/t5/Jira-Service-Management/JSM-Reply-To-Customer-Comment-preview-is-unavailable/qaq-p/2555115#U2568993>


author: Paul Krueger
body: Did you find a solution?

comments: author: Steffi Kr?ger
body: Ja,. ich habe den Support kontaktiert. das Problem ist behoben. Es war ein Bug.


author: Steffi Kr?ger
body: I have the same problem. Jira Servicedesk project.


author: Alexandre Danault
body: I have the same issue as well, for a freshly created support project.

The notification helper gives the hint that the user (the reporter !) does not have access rights to view the issue.

I think this is relatively new issue, as I have older projects that are still working fine.

But freshly spun up support projects are all affected.

Atlassian support is unreachable because I'm evaluating, so on the free plan.


Tags: cloud

jira-service-management

jira-service-management-cloud
Why does resolved exist?
Asked by ???_??_:

Why does resolved exist?  
Can't it be managed by the status of the workflow?


Answers:
author: Marc - Devoteam
body: Hi

Resolved is the resolution date.

When an issue gets to a "Done" state in a workflow the Resolved date is set.

comments: author: ???_??_
body: Thank you for answer.

Change the state of a workflow  
It's inconvenient to choose resolved one more time  
The resolved screen was removed so that it was not exposed.

I don't know if this is correct.


Tags: cloud

jira-service-management

jira-service-management-cloud
Toolbar is missing for Reply section for a comment.
Asked by Ethan:

Can we enable Formatting toolbar for comment 'Replies'.

![Web capture_11-12-2023_111456_tosjira.associatesys.local.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/296079iF076E5E09AC46F24/image-size/large?v=v2&px=999 "Web capture_11-12-2023_111456_tosjira.associatesys.local.jpeg")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ethan](/t5/user/viewprofilepage/user-id/5107136) ,

Please, check the FIeld Configuration scheme associated to your project and verify that **Wiki Style Renderer**is selected.

This should solve your issue.

Fabio


Tags: jira-service-desk-server

jira-service-management

jira-service-management-server