youngmon/atlassian-qna huggingface dataset:
Modify customer invitation email for cloud confluence
Asked by sanjeev puri:

I am not able to find a way to customize email settings for inviting users from different domains to cloud confluence site. At present Email has my name instead of ORG name and I would like to edit it and add/remove to make it use able.


Answers:
author: Sandra Axelsd?ttir
body: Is this still the same? No way to customize a Confluence Cloud invite?


author: Anup Thomas
body: <https://confluence.atlassian.com/servicedeskcloud/blog/2018/07/customize-your-invitation-emails-to-customers>

comments: author: sanjeev puri
body: This is valid for Jira and I am not able to find this option for Cloud Confluence.


author: Anup Thomas
body: [https://confluence.atlassian.com/cloud/invite-and-remove-users-744721624.html](https://confluence.atlassian.com/cloud/invite-and-remove-users-744721624.html "Use Personalize email option")

Use Personalize email option - see if that works?


author: sanjeev puri
body: This does not help as it only allows me to add text and not actually customize email.


Tags: administration

cloud

user-management
How to map my shared folder to confluence ?
Asked by ErkanH:

I want to follow my main folder, which contains many nested files, on conflunce. But

a) it is very difficult to transfer all files one by one to confluence. also do not know how to make a nested foldering in the Confluence. Is there any software tool I can do nested foldering?

<br />

b) or is there a software tool that can map the drive directly?

<br />

c) or is anyone else having a solution?


Answers:
author: Anup Thomas
body: <https://community.atlassian.com/t5/Confluence-questions/How-can-I-link-to-folders-on-company-shared-drive/qaq-p/83856>

See if this helps.


author: JP _AC Bielefeld Leader_
body: Hi,

why don't you drag \& drop all your files to a Confluence page at once? There is no need to do this one by one...

When you got your files in Confluence you can tag them with labels \& create attachment / files reports on pages based on file type and/or labels. You can also move your files to other pages in Confluence \& create a hierarchy within the pages containing the files.

Creating links in Confluence, who map to the local file system is going to break sooner or later. Don't try this approach. Confluence is not SharePoint.

Best

JP
How can I view the team calendar in Confluence mobile?
Asked by Darren Baseden:

Last response to this question was over a year ago, basically saying you can't. It's hard to imagine a spaces' calendar is not able to be viewed via the mobile app.

Can anyone help with an update or 'how to' instructions?


Answers:
author: Shannon S
body: Hello Darren,

Thank you for following up on this. It's not yet possible but we have some requests raised below for this:

* [CONFCLOUD-53075](https://jira.atlassian.com/browse/CONFCLOUD-53075) *Team Calendar not Rendering in Mobile App*
* [CONFCLOUD-51432](https://jira.atlassian.com/browse/CONFCLOUD-51432) *"Upcoming Events" in mobile*

Please vote on the requests and you will automatically be added to the list of watchers. I hope this helps! Do let me know if you have any questions.

Regards,

Shannon


Tags: cloud

confluence-cloud

mobile

team-calendars-for-confluence
Create from Template Macro - Can I create new from copying an existing page?
Asked by Gar Lee:

Is there a macro where I can: create new from copying an existing page? within a page in Confluence?


Answers:
author: Shannon S
body: Hello Gar Lee,

Welcome to Atlassian Community. It's nice to meet you.

Just to clarify, are you asking if you can create a new template by copying an existing page, or are you asking if you can use the Create from Template macro to use the existing page as the template instead of a template?

Neither of these options are possible in Confluence. If you need to create a new template from an existing page I would recommend copying the text from the edit screen and pasting that into your template editor, and then modify for variables, etc.

I hope this helps, but let me know if you have any questions about it.

Regards,

Shannon
License for Confluence
Asked by Jared_Lewis:

Confluence tells us that:

"Confluence support and updates for this license ended on **Jul 23, 2019** . Confluence updates created after **Jul 23, 2019** are not valid for this license."

However, when I look into my Atlassian account, I can see that my confluence license support only expires in Jul 23, 2020.

Not sure what is happening and so any advice would be appreciated.


Answers:
author: Nic Brough -Adaptavist-
body: Have you copied and pasted the newer licence key into the licence box on your server?
Getting an error when saving diagrams in Draw.io
Asked by Matthew Holmes:

Hello,

I'm attempting to add a new diagram via the Draw.io macro, and get an error when saving the diagram.  
![2019-07-26_9-40-19.png](/t5/image/serverpage/image-id/61503i7EB22F1692DD3192/image-dimensions/273x412?v=v2 "2019-07-26_9-40-19.png")

Is this expected behaviour? I.e. should I be saving the diagram by using the save button, or is there a different method.  

![2019-07-26_9-42-41.png](/t5/image/serverpage/image-id/61504i4F6DBEBA3D466506/image-size/large?v=v2&px=999 "2019-07-26_9-42-41.png")

Cheers,

Matt  

edit:  
Not sure if this of help/related, but got the following warning 3 times in the developer console:

\[Simple-XDM\] Failed to validate origin: <https://singlecell.atlassian.net>


Answers:
author: Marija Radovic
body: Hi Matt,

If you go to Manage add-ons admin screen and update to the newer version, does it help?

Kind regards,

Marija


Tags: cloud

confluence-cloud
Archived space appearing in dropdown
Asked by Kit Green:

Per the documentation, once a space is archived, it "won't appear on any drop down menus".  
After archiving a space I am still seeing the space in a dropdown menu.  
(Verified it does behave appropriately (i.e. it doesn't appear) when I try to search for the space in the Confluence quick navigation via the search box). But if I select a menu, I can still see it in the drop down.

<br />

Is there a bug with this feature?   

From the documentation:  

**If a space is archived, that space and its contents:**

* Won't appear in the Confluence search results unless you select **Search archived spaces**. This option is hidden if there are no archived spaces.

* **Won't appear on any dropdown menus, including the Confluence quick navigation, which drops down when you enter text in the search box.**

* Won't appear in the general spaces lists in the **Space Directory** , but will instead appear under the **Archived Spaces** list. It will, however, still appear under any categories it was labeled with.

* Won't show up in activity streams when updated.  


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

it might be an indexing issue. Did you rebuild the search index? Does it happen to every user? Are you acting as a Confluence or System Administrator?

Best

JP

comments: author: Kit Green
body: I am asking our SysAdmin about reindexing now - based on the research I'm doing (and your message here) that seems the next logical step. If I still have issues I will provide an update. Thank you for taking the time to respond.


Tags: confluence-server

server
How do I show Features on a Confluence page?
Asked by Sarah Sherer:

Hello,

I'm trying to add in Features on a confluence page just like you with issues. Is this possible?


Answers:
author: David Puchosic
body: For a single issue you should be able to just reference the issue key ATL-1, which is the project key and incremented number, 2, 3 ...100 etc. You can show a single issue as a table and include description fields etc.... embedding the Jira issue content you want vs a link.

Our "features" are Epics so our type is actually Epic, so the above is also assuming Jira is configured with a "Feature" issue type.


author: Sarah Sherer
body: how do i put in the name to a specific feature for the code above?


author: David Puchosic
body: If you use the Jira Macro, you can perform a Search with JQL against the Jira data. Use the Display Options and Table to show multiple issues on the Confluence side. Something like this, where Project is the Jira project and type are Issue Types configured on your Jira instance.

    project = ATL and type in (Story, Bug, Feature)


author: Sarah Sherer
body: How do I add a query?


author: Sarah Sherer
body: What is a query?


author: David Puchosic
body: Typically Confluence and Jira will be linked, then within the Confluence Editor you have a couple of options:

1. Paste a specific Jira Issue Link in a format like this: (https://\<jira\>/browse/KEY-1)
2. Select the + to insert the "Jira" Macro. Inside that macro you can either again add a specific issue like "KEY-1" OR a query

**Jira Macro Documentation** <https://confluence.atlassian.com/doc/jira-issues-macro-139380.html>


author: Sarah Sherer
body: I want to be able to display features on a confluence page, but I'm not sure how to do that.


author: David Puchosic
body: Do you mean a Jira Issue, with a "Type" that is a "Feature". If so, the Jira Issue should display as a link or in a table regardless of it's type. How are you adding it to the Confluence page?
How to see pages under different restriction level?
Asked by Igor Perets:

Need to resolve case like this:

I'm document inspector, and I need to see - what pages can see users with different roles.

What you propose?


Answers:
author: James Dellow
body: For Confluence server edition, there are some options on the [marketplace](https://marketplace.atlassian.com) that support this:

* Fast User Switcher (FUS) for Confluence
* User Switcher for Confluence
* SU for Confluence


Tags: restriction

role
How Can I get Permission to View Content on Confluence?
Asked by Michael:

Hello,

I'm new to Confluence and I just started at a new job. My team is using confluence and sharing stuff on there. When I go to open links to these pages, I get permission denied. My company's tech support seems to have no idea how to help. Nobody knows what to do. Any hints from this community?

Thanks a bunch,

Michael


Answers:
author: Nic Brough -Adaptavist-
body: You'll need to talk to the administrators for the space the pages live in - they are responsible for adding users and groups to a space and granting them the permissions to see/use it (or the system administrators)

How you find them if you don't know who they are can be hard, but look for

* Pages in the space that you can see that might tell you who the owner is
* Maybe look at the authors of pages you can see, and ask those people
* Ask whomever is giving you the links to pages
* There might be a "contact admins" link at the bottom (a lot of us disable it though, as we tend to expect the space owners to be the contact for most people)


author: Thomas B
body: [@Michael](/t5/user/viewprofilepage/user-id/3506276) - you'll need admin privileges to do this:

1. Confluence Administration \> General configuration
2. Groups
3. Assign yourself to the confluence-administrators group

That should work. Otherwise, go to the 'Space' you want to access

1. {spaceName} \> Space tools
2. Permissions
3. Individual Permissions \> Edit Permissions
4. Add yourself to this list with whatever permissions you want

Let me know!
LeanIX Integration for Confluence - integration issues
Asked by Iulian Toader:

I am trying to integrate LeanIX to Confluence trough the plugin. I am following the exact steps described in the docs. The configuration seems ok however when I am trying to add a macro into a confluence page and once i am getting the log in leanix page details rather than showing the available macros is taking me straight back to the confluence page. Not sure if anyone has any experience with LeanIX integration for Confluence app


Answers:
author: Leo von Wyss (Z?hlke)
body: I had a similar issue in my primary browser (Safari 15 on mac). Then I also tried on Chrome and there it worked. Maybe this is somehow linked to Safaris handling of some third-party cookies or such.


Tags: confluence-server

server
How do I return again to the previous page when I cancel the edit mode?
Asked by Nacho Hernandez:

1. I am working in one particular space

2. I edit one page or hit create new page

3. I Cancel the action 2 without any change

4. Confluence automatically return to the recently-worked page (which is even outside the space)

Is there a way to go back automatically to step 1 instead of recently-worked page?


Answers:
author: Bai_Max
body: Hi [@Nacho Hernandez](/t5/user/viewprofilepage/user-id/3471321) , I have the same issue, do you have resolved ?


Tags: confluence-server

server
How to include page with macro?
Asked by Fisher Chen:

Want to auto include pages from different users.

Is it possible to do something like below?

set TeamMembers = "a:b:c"

foreach TeamMember in TeamMembers {

if (page.TeamMember exist) {

include.page page.TeamMember

}

}


Answers:
author: Nic Brough -Adaptavist-
body: You will need to write a user macro that can iterate over your list of users and use the "include" macro to pull each page in.
Lock attachments in Confluence Cloud
Asked by Jake Ward:

Is there a way to lock an attachment in Confluence Cloud while someone else is editing using Atlassian Companion?

We would not like to have a file editing by 2 people at the same time.


Answers:
author: Shannon S
body: Hello Jake,

Thank you for asking about this. We have a few related feature requests for this.

The one that you are asking for specifically is this one:

* [CONFCLOUD-65425](https://jira.atlassian.com/browse/CONFCLOUD-65425) *Block simultaneous edits for Atlassian Companion*

However, I also made a feature that would request actual concurrent editing for the documents (merging changes, like in Confluence), or to at least warn the user that someone else is editing the document:

* [CONFCLOUD-65595](https://jira.atlassian.com/browse/CONFCLOUD-65595) *Implement concurrent editing of documents using Companion App*

Please vote on the feature you'd like to see, and you will automatically be added to the list of watchers.

Let me know if you have any questions about this.

Regards,

Shannon


Tags: cloud

confluence-cloud
How to make Epic Link and Parent Link mandatory not by Validator script but by red star?
Asked by ???? ????????:

Hello!

I need to create Epic Link and Parent Link fields to be mandatory fields not by validator script but by adding to Required (\*).

Because we want to create issues from Confluence and if the filed is not required in Jira (required by script) Confluence won't give us option to insert the value and the connection is impossible.

Thanks!


Answers:
author: Fabian Lim
body: Hi Ahha,

Unfortunately, this is not possible since confluence does not allow you to select other fields when creating tickets. You can only put a description and issue type.

You will have to review 3rd part plugins.

Fabian


Tags: jira-software
Who has recently relaunched Confluence and what was your experience?
Asked by Nick Gamble:

Hi everyone,

My company wants to relaunch Confluence, which has been used for a while as a wiki. They are looking for improved design, more engaging pages, better search, toss out old content, review pages, re-organize labels, categories, etc.

We currently have close to a hundred Spaces and tons of content. Has anyone here been through a project of this size? What were your learnings?

I feel like we're underestimating how much time and effort is involved and am curious what your experiences were. What was your Confluence like before and what is it like post relaunch? Which departments helped, how much money did you spend (if you can share) and did you have help from a third party?

Thanks in advance for your input!


Answers:
author: James Dellow
body: Yes, it is very easy to underestimate the level of effort required!

There is a well established body of knowledge of how to complete intranet / website content relaunches, which will apply equally to Confluence but with some tweaks to the standard CMS approach bearing in mind we are dealing with a wiki.

The first step is normally to complete a content audit or inventory.

How you approach this and what help is required will depend on your circumstances, but it sounds like you have a lot of content to review. Even if you delegate to space owners, there is still a mini-project involved with running that process. For Confluence, you probably want to have people familiar with the content reviewing it rather than outsourcing.

This process will enable you to plan later steps, including the effort and resources required.

Also:

* Are you doing any user research about the future state should look like?
* What will you future state space and information architecture be?
* What's you plan for making the new wiki sustainable, so that you don't have to go through this process again in a few years time?


Tags: confluence-server

hierarchy

information

intranet

server

user-experience

wiki
Add Label Filter to Basic Search
Asked by Alexander Lagos:

Good morning and Good afternoon,

Today at work we are having an issue trying to find a way to filter in labels within basic search. Whenever we search the recent results are selected through recent pages and blogs. So for example if I type, "meeting-notes", it wont show the label results but just the recent pages and blogs results. I am trying to find a way to have the label filter added to the basic search. The reason behind this is that we are trying to improve the process of how are users navigate through Confluence so we are creating a taxonomy of labels.

Would someone be able to assist us with this.

Look forward to hearing from the community :)

Best,

Alexander Lagos


Answers:
author: James Dellow
body: Sorry, there is no out of the box functionality in Cloud that we allow you to influence that aspect of the search experience for users or ability to swap out the default search experience for your own.

However, for example, if you type:

*labelText:(meeting-notes)*

into the basic search, this will help improve results.

However, have you looked at the Livesearch Macro?


Tags: cloud

confluence-cloud
export to pdf with macros using AUI does not render correctly
Asked by KC Integrations:

I have written macro that use AUI elements (forms, checkboxes, dropdown etc..)

The macro works great and renders the AUI elements nicely on the screen (and also browser print)

However Exporting pages with this content to Word or PDF is just horrible. It is not formatted, all the hidden/controls/options are printed when they should be hidden.

Is there something I need to load in order for the AUI elements to export correctly?


Answers:
author: Stephen Sifers
body: Hello Chris,

Exporting Confluence pages to PDF with customized content can sometimes be tricky depending on what you're exporting and if there are any stylesheets applied to the exporter. Additionally, as content changes and the product is updated there may be further issues with exports. While you may customize the PDF exporter using stylesheets, the easier option would be to adopt the use of an app which allows for more flexibility in doing this. We would suggest reviewing the marketplace and testing out a few apps to better suit your PDF export needs. Here is a preset search of [Atlassian Marketplace \| PDF Export \| Confluence Server.](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=pdf%20export)

Regards,  
Stephen Sifers


Tags: atl-adm

confluence-server

server
How can I clear my Confluence plugin cache
Asked by Yoga Reddy {Appfire}:

I am unable to start the Confluence due to plugin cache corrupt. Let me know how to do it


Answers:
author: Nic Brough -Adaptavist-
body: See <https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html>

(Also, please don't spam labels like that)

comments: author: Boris
body: How to clear the cache in case of DC?


author: Yoga Reddy {Appfire}
body: Testing. Please ignore this request.

comments: author: Nic Brough -Adaptavist-
body: Do not do this, it is spam, and against the vendor rules
How to auto include page?
Asked by Fisher Chen:

Suppose all team members are creating weekly report in their personal space.

Each personal weekly report are named as "WR-YEAR-XX".

I can manually include personal weekly report with the include page macro like: \~User.Name:WR-2019-00

How to create a page to auto collect all team members weekly report?


Answers:
author: James Dellow
body: Unless you want to create a user macro yourself to do this, try the Linking for Confluence app [https://marketplace.atlassian.com/apps/166/linking-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/166/linking-for-confluence?hosting=server&tab=overview)

comments: author: Fisher Chen
body: Thanks for the link. It's not free. I want to write a macro for this.
I have a JIRA licenses and Confluence licenses expiring tomorrow. Any way to renew quick?
Asked by Sasirekha Jayabalan:

I have a JIRA licenses (along with plugins) and Confluence licenses (along with plugins) expiring tomorrow. Any way to renew quick?


Answers:
author: Nic Brough -Adaptavist-
body: Go to your my.atlassian account and renew by paying with an instant payment method (e.g. credit card).


Tags: cloud

confluence-cloud
Service Desk unique field is not shown in confluence
Asked by Colin Chan:

Confluence Version: 5.7

When I insert a Macro \>\> Insert JIRA Issue/Filter into a confluence page and want to list the linked server desk issue.

The list is shown but there are few fields is empty, such as Customer Request Type or Default SLA 'Time To First Response'.

Could anyway to make these fields show in the confluence page?


Answers:
author: Shannon S
body: Hello Colin,

Thank you for contacting us. It appears that you have discovered the following bug:

* [CONFSERVER-35196](https://jira.atlassian.com/browse/CONFSERVER-35196) *JIRA issue macro does not display certain columns data(work ratio, progress field, time to resolution and time to first response)*

Please vote for this issue, since it helps us to keep track of how many users are affected by it and will automatically add you to the list of watchers.

I also wanted to bring to your attention that there were two security vulnerabilities announced a few months ago. This requires you to upgrade your Confluence instance to the latest version as soon as possible in order to avoid your site being compromised.

For more information, please see [Confluence CVEs and Common Questions](https://community.atlassian.com/t5/Confluence-articles/Confluence-CVEs-and-common-questions/ba-p/1062634).

Regards,

Shannon


Tags: confluence-server

jira

jira-service-desk

jql

macro

server