youngmon/atlassian-qna huggingface dataset:
Trello dashboard I have been invited too keeps sending me back to homepage
Asked by Laura Pettit:

Hi there

I have been sent an invite to a Trello Board, however when I click 'go to board' the board will load, then takes me to my user work space and does not show on there. I have been resent an invite but this keeps happening and says I am not a member, despite being sent an invite

![Screenshot 2024-09-02 130638.png](https://community.atlassian.com/t5/image/serverpage/image-id/345095iFEFC0C997D0D509B/image-size/small?v=v2&px=200 "Screenshot 2024-09-02 130638.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Laura Pettit](/t5/user/viewprofilepage/user-id/5582156) and welcome to the community,

Kindly try the same action using an incognito window. Most likely an extension could cause the problem.


Tags: data-center

jira-data-center
Notifications when using more than 1 Trello account/workspace
Asked by Ruth Mulandi:

I work with 3 different organisations that all use Trello.

I am getting notifications from 1 of these into another one, both within Trello itself and by email. So updates on the work of one of my organisations land in my email account for one of my other ones. This is only happens with 1 of the accounts/workspaces.

How can I correct this?

I am usually logged into all of them, using the "account switch" feature without any problems.

2 are currently on the free version, the 3rd - where these notifications come from - is on a paid version.

Thanks!


Answers:
author: Gaurav Kataria
body: Please make sure your notification preferences are set correctly for those other two accounts <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>


Tags: cloud

trello-cloud
NO me llegan las notificaciones de movimientos aun cuando esta configurada para que lleguen
Asked by Ana Cristina Robles Rosa:

No me llegan las notificaciones al correo. Est? configurado y estoy en las tarjetas, pero no me llegan


Answers:
author: Rodolfo Moreira
body: Hello, Ana!

It seems that our emails are being blocked from reaching your inbox due to an error on your company's end.

The error that I am seeing in our system is the following:

```
554 5.7.1 <DATA>: Data command rejected: blocked due to too many messages per time lapse 
```

Because of this, I would recommend reaching out to your IT team and letting them know so they can take a look and see if there's anything on their end that would be restricting Atlassian emails from coming in.


Tags: cloud

trello-cloud
Trello - Board is not sorted by date at the entire team
Asked by Frank Zdunek:

Hi Community,

we have set up a butler for a board so that a certain Trello column on the board is sorted by date (ascending).  

However, this does not work for all users in the entire team. Could it be a personal setting of the users that prevents this? Or where else could you look - does anyone know a tip?  

Thanks for your input!


Answers:
author: Theodoro Reato
body: Hi Frank,

If you set the cards to order in one account it'll order the cards for all users. There isn't a way to have multiple orders for different users. If the user is seeing a different order I'd recommend checking if they are using a filter and [Troubleshooting their browser.](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/)

I hope this helps.


Tags: cloud

trello-cloud
Stickers on app?
Asked by Mary Newton:

Can't find stickers to use anywhere on app. They are not on the board menu.


Answers:
author: Gaurav Kataria
body: Stickers are only available on the web app and not on the mobile app (you cannot add sticker via mobile app, but you can view them on your mobile app). Here is how it looks if you are accessing Trello through a browser (Chrome, Safari, etc.) ![stickers.gif](https://community.atlassian.com/t5/image/serverpage/image-id/345370i3942DA4A925CE92B/image-size/large?v=v2&px=999 "stickers.gif")


Tags: cloud

trello-cloud
Not working on iPhone 14 Plus
Asked by Jay Wojcik:

I can see all the columns, cards, and documents on Trello on my MAC laptop. But I can ONLY see the Activity section of each card on the Trello App. on my iPhone 14 plus. I used to be able to see all the information in both places. How do I get that back on my iPhone? BTW,it is updated to IOS 17.6.1, TY


Answers:
author: Gaurav Kataria
body: Are you not able to see the board in your iOS app?
How do I cancel PREMIUM and return to FREE?
Asked by Julie Ann Haun:

I have a premium trial which expires 9/2/24.

How do I return to trello FREE so I'm not charged?


Answers:
author: Alisson Sartor
body: Hello, Julie!  

Welcome to the community,  

You still need assistance with canceling your premium?  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Por que ao clicar no Trello n?o aparece mais meus projetos
Asked by Paulo S?rgio Teixeira:

Oi! Tenho um monte de projetos no Trello e ao acessar n?o aparecessem mais. O que eu fa?o


Answers:
author: Alisson Sartor
body: Ol?, Paulo!  

Vou fechar por aqui visto que estamos tratando o caso via ticket.  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Hyperlinks not working in checklist
Asked by Katherine K:

Hello! I've created a checklist on a card. When I try to paste a hyperlink to an external source (eg a Google Doc or non Trello web page) as a checklist item, it loses the link and just pastes plain text. Is it possible to put hyperlinks in checklist items?  

I know I can paste or create them as Activities, but I need links in my checklist items.  

Thanks for any ideas on how to do this!


Answers:
author: Gaurav Kataria
body: Please sure that your link preferences are set to "inline" for the url to render <https://id.atlassian.com/manage-profile/link-preferences>

![Screenshot 2024-09-03 at 12.38.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345369iB84A90EBFEAF50E8/image-size/large?v=v2&px=999 "Screenshot 2024-09-03 at 12.38.20?PM.png")


author: Matheus Souza Alves
body: Hi [@Katherine K](/t5/user/viewprofilepage/user-id/5411610)

Matheus from TitanApps here!

If you are using our add-on [Smart Checklist For Jira](https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-pro?tab=overview&hosting=cloud), you can easily add and format hyperlinks and many other styles using our markdown tool. You can read all about it [here](https://railsware.atlassian.net/wiki/spaces/CHK/pages/90636343/Formatting+Guide#URL-(external-links)).

Let me know if you have any other questions!

Regards,

TitanApps Team

comments: author: Wojciech Wardaszko _HeroCoders_
body: This is a Trello question though?


author: Alex Brayko _Tick_
body: [@Katherine K](/t5/user/viewprofilepage/user-id/5411610) Could you first let us know which plugin you're currently using to create your checklists? Unfortunately, none of the existing plugins support adding hyperlinks directly to checklist items. However, our plugin, [Tick Checklist for Jira](https://marketplace.atlassian.com/apps/1234170/tick-checklist-for-jira?hosting=cloud&tab=overview), does support this feature just by simple copy \& paste, and we've worked hard to create a super user-friendly experience. You can check it out [here](https://marketplace.atlassian.com/apps/1234170/tick-checklist-for-jira?hosting=cloud&tab=overview).

We would love for you to try it out and see the difference it can make. If there's anything else you find missing or need, just let us know, and we'll be more than happy to develop it for you!

comments: author: Wojciech Wardaszko _HeroCoders_
body: Again, this is a Trello community and a Trello-related question.


author: Alex Brayko _Tick_
body: [@Wojciech Wardaszko _HeroCoders_](/t5/user/viewprofilepage/user-id/4928380) You are absolutely right, my apologies for the oversight.

Dear [@Katherine K](/t5/user/viewprofilepage/user-id/5411610) , I apologize for the confusion. I was eager to help and didn't notice that this was a Trello tag. Unfortunately, our product does not support Trello. However, if you ever decide to migrate to Jira, we would be delighted to support you.

Once again, my sincere apologies to you and the community for sharing information related to a different platform.


Tags: checklist

cloud

hyperlink
Editor Update & Checkboxes
Asked by Ms_ M_ Dandridge:

Will there be an update to the editor anytime soon? Because we need a little more polished layout. This layout is a bit old fashion. I keep going between Trello and Asana because of this. I don't want to keep doing that. It's wasting a lot of productive time. There has to be something coming in the pipeline for Trello to update this editor functionality. At least I hope so.

However, my other question - I don't see a checkbox function? So I assume there isn't one correct? -- and no I'm not speaking about the Checklist option. That's irrelevant to my question fyi.

Thanks

MD


Answers:
author: Theodoro Reato
body: Hello! ?

Just wanted to let you know you can take a peek at our roadmap right over [here](https://www.atlassian.com/roadmap/cloud?selectedProduct=trello&). As of now, I haven't noticed any updates concerning the editor in our plans. However, I'd love to hear more about the features you're interested in! Feel free to share your thoughts, and I'd be more than happy to pass your feedback along to our Product team.

At the moment, we don't have a checkbox function outside of the checklist feature, but we're always looking to improve based on what our users need.


Tags: checkbox

cloud

editor

trello-cloud

upgrade
pdf.svg files
Asked by Gwen McFarlane:

Trying to copy a pdf file into Trello by any file I copy show in Trello as pdf.svg and deletes the rest of the file name. I want the same file name and jpg format.

How do I get the same format to copy?


Answers:
author: vikram
body: hi [@Gwen McFarlane](/t5/user/viewprofilepage/user-id/5581310)

Welcome to Atlassian Community

Please raise direct request with Trello group from below link for quick response .

<https://trello.com/contact#/>

<https://support.atlassian.com/trello/>

Vikram P


Tags: cloud

trello-cloud
No table spreadsheet on Ipad ?
Asked by Clement Camus:

I made a table spreqdsheet on my laptop on trello but i can't see this table mode on my Ipad. Do you know why ?


Answers:
author: Renato Fagaraz
body: Hi, Clement!

Trello's mobile and tablet apps, including on iPads, do have some limitations compared to the web and desktop versions. One key difference is that not all Power-Ups, which often provide additional functionalities like table views or spreadsheet capabilities, are available or fully functional on mobile devices.   

This is likely why you're experiencing difficulty seeing the table mode on your iPad.

In this case, I'd recommend accessing Trello via a web browser on your iPad rather than through the app, as that will load any Power-Ups you're using for your spreadsheets.  

Hopefully that helps!


Tags: cloud

ipad

table-spreadsheet

trello-cloud
Too many requests in a short period
Asked by TUMTOOKAW:

Today I have a problem with trello usage. My employees can't access the board or workspace.  
I tried changing browsers to log in to every system and changing all internet networks but it didn't work.

Please help! how to fix it?

![IMG_9099.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/344925i9642587A1B252FE4/image-size/large?v=v2&px=999 "IMG_9099.jpeg")![IMG_9100.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/344926i34A7CFACA57BB6DE/image-size/large?v=v2&px=999 "IMG_9100.jpeg")


Answers:
author: Mirek
body: Hi [@TUMTOOKAW](/t5/user/viewprofilepage/user-id/5550427)

Are you still experiencing this problem? On Trello there is a rate limiting that prevent from flooding the site - <https://support.atlassian.com/trello/docs/api-rate-limits/>

If there is many employees accessing site and using the same IP and one of them hit trello site (somehow) too often I guess it might be the root cause of this.

As described in the documentation maybe it would be worth checking directly with support (especially if you are using Premium plan).


Tags: cloud

trello-cloud
Add Button sometimes do not work (disappear) when a list have zero or one card only
Asked by Rasmus Wulff Jensen:

Hi All. Odd behavior, but at random times over the last month or so, me and my team have noticed some odd trello behaviour on the Trello Client (Windows/Mac, Chrome) on multiple machines and multiple boards.

Sometimes when a list has only zero or one card in it and you press the '+ Add a card' button, instead of showing the regular textbox to enter a new card name + a button submit, the '+ Add a card' option disappears and bottom of the list if the header (if zero cards) or bottom of the single card in the list

If you could then try and make a card in another list it works as expected and you can then move that new card over to the troubled list where it then begins working again

Anyone else experience this issue?

![IMG_1353.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/344913i6F82799EFFB22339/image-size/large?v=v2&px=999 "IMG_1353.jpeg")![IMG_1352.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/344914i43CAAF1F9995AF45/image-size/large?v=v2&px=999 "IMG_1352.jpeg")


Answers:
author: Mirek
body: Hi [@Rasmus Wulff Jensen](/t5/user/viewprofilepage/user-id/5189508)

I tried to reproduce it on the same environment (On Windows, Chrome.. ) but so far I was not able to.. Maybe I did not notice this specific behavior but I the past I saw couple of times disappearing checklists or other elements.

For me this looks like a odd bug.


Tags: cloud

trello-cloud
no me aparece la opcion de cancelar suscripcion
Asked by DUVER ALEJANDRO GUTIERREZ SANTANA:

deseo cancelar la suscripcion que por error acepte pero no me permite hacerlo, no me sale la opcion de cancelar en la parte facturacion y no se donde me puedo comunicar para que soporte me ayude


Answers:
author: Alisson Sartor
body: Hello, Duver!  

Welcome to the community.  

Are you referring to your premium trial? If so, you can contact the support team at <https://support.atlassian.com/contact/#/> to request cancellation of the trial. Otherwise, it will automatically expire at the end of the trial period and revert to the free version.

<br />

Kind Regards  
Alisson  
Trello Team  

<br />

<br />

<br />


Tags: cloud

trello-cloud
How can I get my trello back?
Asked by oversonicspeed:

++Within my workspace, I own a trello that I work on with several other people. Today, I woke up to it being seemingly deleted, the workspace as well. Is there any way to get it back?++


Answers:
author: Alisson Sartor
body: Hello, Oversonicspeed!  

Welcome to the community.  

Did you lost a Trello Board? Can you give more details about it?  

Kind regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
I can't recover my Trello account.
Asked by kamila:

I can't recover my Trello account. I have a lot of information saved in my account. I've tried to log in, the site says it will send a link but this link never arrived. I urgently ask for your help.

kamila@cenbrap.com.br


Answers:
author: Tansu Akdeniz
body: Hi [@kamila](/t5/user/viewprofilepage/user-id/5580770)

Welcome to the community.

Please check this page: [Not receiving confirmation emails or password reset emails](https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/%23:~:text%3DResend%2520Confirmation%2520Emails%26text%3DIf%2520you%2520haven%27t%2520received,Support%2520will%2520remove%2520the%2520block.&ved=2ahUKEwie8ZTv-56IAxU3EhAIHT1AAIYQFnoECB0QAw&usg=AOvVaw2oOEEcalGsRgAoz7p5X2O_)


Tags: atlassian-accounts

not-applicable
Trello Board and Card Limitations - Long-Term Storage and Access
Asked by Serigrafia Sestao Sociedad Limitada:

Hello,

I'm planning to start using Trello in my company where each Trello card will represent a order sheet, with client designs attached to these cards.

I have a couple of questions regarding Trello's limitations:

1. **Is there a maximum size for a Trello board?** Specifically, are there any limits on the number of cards or attachments per board?
2. **Do Trello cards and their attachments remain accessible indefinitely?** I want to ensure that I can access both the card and its attached images even if they were created 4 years ago for example.

Thank you in advance for your help!


Answers:
author: Rasmus Wulff Jensen
body: Regarding 1: There are limits, but they are not 100% specified... You can normally have at least 2-32000 cards, but board with that many cards tend to become slow, so best is to archive cards (still not gone) or move them to archive boards... Never been forced at any point to delete anything to make room for more in the 4 years of using trello

Regarding 2: Yes (never heard of any limits in terms of how long you can keep data)

comments: author: Serigrafia Sestao Sociedad Limitada
body: Thanks, Rasmus!

Yeah, I plan to archive all completed orders weekly, but I wanted to make sure I can still search for old cards in the archive. It feels a bit strange that Atlassian would keep paying for Amazon server storage forever to hold my cards with attachments, but hey, I'm not complaining!


author: Michael
body: Hey mate, alternatively if you like you can also try using our trello powerup, hidynotes.

We allow a little more permissions, editing features and attachments of all kinds, the information is stored per trello card but on Google Cloud servers worldwide adding an extra layer of security.


author: Rasmus Wulff Jensen
body: [@Serigrafia Sestao Sociedad Limitada](/t5/user/viewprofilepage/user-id/5580897) If search in archive is frequent I would recommend archiving via another board then as that gives the best search experience. The drawback is you loose a bit of the card activity details when moving between boards so experiment what fit best... If you go with another board then remember to have the same people on that board (if not you will loose assignments on cards when you move them to the archive board


author: Serigrafia Sestao Sociedad Limitada
body: Thanks for the extra info, both of you!

I won't need to search the archive often, just if a client comes back for a repeat order, but I'll keep it in mind. I'll look into hidynotes, but for now, I think the regular attachments and custom fields should work fine. Appreciate the suggestion, though!


Tags: cloud

trello-cloud
I can't open my dashboards in the app in my phone
Asked by diego:

When I open my dashboards in the app in my phone, they close (see picture) and disappear from the list of dashboard. I can still view my dashboards in my pc, but not in the phone.

![Imagen de WhatsApp 2024-08-30 a las 13.10.06_d735608e.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344767i01D2C96614906C5E/image-size/large?v=v2&px=999 "Imagen de WhatsApp 2024-08-30 a las 13.10.06_d735608e.jpg")


Answers:
author: Mirek
body: Hi [@diego](/t5/user/viewprofilepage/user-id/5580573)

That looks odd. Maybe there is some synchronization problem. Is this the only dashboard with this problem? Do you have any other? Did is suddenly start or it is the first time that you access this dashboard on mobile? Are you logged in to the mobile app with the same user?   

Checking this might also help

<https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/>

comments: author: diego
body: Hi [@Mirek](/t5/user/viewprofilepage/user-id/781521)

I've tried some of the things in the article (cleared cach?, log out and log in again) and now it works!

It happened with all dashboards, it started suddenly some weeks ago, I was logged with the same user.

Thank you!


Tags: cloud

trello-cloud
Calendar displaying Sunday as first day of the week
Asked by Matthew Maidment:

I have noticed today that the first day of the week on "Calendar Power-Up" is Sunday, and there is no option to change this back to Monday. Any help is appreciated.


Answers:
author: Peter Van de Voorde
body: Hi [@Matthew Maidment](/t5/user/viewprofilepage/user-id/5580553) ,  

Welcome to the community!   

You can change it to Monday by going into your Atlassian Account and setting your preferred language to English(UK).   

Not ideal, but it works.  

Cheers,  
Peter


Tags: cloud

trello-cloud
Bug Report - Error Call Stack shown in UI
Asked by Aaron:

I got an error and call stack pop up whilst using Trello - do I just report bugs here?  
I went through the "Contact" process, but it just tells me to try and find a solution in the forum.  

![TrelloBug.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344766iA70C62808DE8FE7F/image-size/large?v=v2&px=999 "TrelloBug.jpg")  

<br />

**Steps to reproduce:**   
Click any card to view detail  
Under Automation, click "+ Add Button"  
Click "Move Card To" or "Copy Card To" (it happens on both)  
Do not select a "List Name" - just leave it blank  
Click "+ Add Action"  
Choose "Add Label"   

It then drops back to the card detail and replaces part of the UI with the call stack (as per my image)  

**Here is the call stack in full:**   

*Error: Tried to use boardNodeId when it was not provided to the nearest . Did you forget to provide the new id to the provider?. Error info: at m (<https://trello.com/assets/app.e0a6aa310ea98d3909dd.js:2160:195855>) at B (<https://trello.com/assets/app.e0a6aa310ea98d3909dd.js:2161:1807>) at Suspense at d (<https://trello.com/assets/app.e0a6aa310ea98d3909dd.js:2341:428511>) at d (<https://trello.com/assets/legacy-board-sidebar.1dd01e36e1225c5b6d3a.js:3515:397528>) at k (<https://trello.com/assets/workspace-navigation.948d9fb58a785afe74c8.js:1725:397728>) at a (<https://trello.com/assets/ltp.8a2294ae319a1e5a98e3.js:18:955842>) at d0 (<https://trello.com/assets/app.e0a6aa310ea98d3909dd.js:2197:16060>) at o (<https://trello.com/assets/app.e0a6aa310ea98d3909dd.js:2341:25966>) at div at d (<https://trello.com/assets/app.e0a6aa310ea98d3909dd.js:2160:127443>).*   

**Notes:**   
There are possibly other combinations that cause this.  
I realise that leaving the "to list" blank is the reason for the error - I'm not looking for any answers on that.  
Just to explain my reasons for trying the above... I was hoping it would assume I wanted an action which moved the card to the top of the **current** list (hence the reason for leaving it blank)  


Answers:
author: Theodoro Reato
body: Hi Aaron,

Thanks for reporting this bug,

I wasn't able to reproduce with the steps you provided, could you confirm if you're still able to reproduce the behavior and in case you do, can you record a video showing the problem with the developer console opened? This will help our developers. Thanks!

comments: author: Aaron
body: Hi Theodoro.  

I was previously able to reproduce it consistently, but you are correct - the issue no longer occurs for me either.   

Many thanks  
Aaron


author: Theodoro Reato
body: Awesome! Any problem let us know!

You're welcome!


Tags: bug-report

cloud

trello-cloud
Integration of Trello with Microsoft Outlook on MacBook
Asked by Gerard Tannam:

Hi -

I'm a Trello user and Trello has recently appeared in my menu bar in Microsoft Outlook but I'm unable to integrate the two successfully.

When I click on either Add Card to Trello or Update Trello Card, I receive an Invalid URL message.

Would welcome any help / suggestions on how to resolve.


Answers:
author: Theodoro Reato
body: Hi Gerard,

The Outlook add-in was retired, you can check the informations about it in this Community post: <https://community.atlassian.com/t5/Trello-articles/The-Outlook-add-in-is-being-retired-here-s-what-you-need-to-know/ba-p/2125373>


Tags: cloud

trello-cloud