youngmon/atlassian-qna huggingface dataset:
Jira Mobile Compatibility
Asked by Emma Stone:

Hey!  
I am new to Jira[,](https://www.wholesaleshopping.co.uk/) can i have a brief on the mobile compatibility of Jira?  
Do they update their software with the time?   
Besides this, which are the iOS and Android versions they are friendly with?

Thanks


Answers:
author: Dave Liao
body: [@Emma Stone](/t5/user/viewprofilepage/user-id/4444237) - hi Emma! Atlassian provides mobile apps for both Jira Data Center and Jira Cloud.

You can see the latest supported iOS and Android versions here: <https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-and-server-mobile-app-966063511.html>

Hope this helps. ?
can't connect to local jira server url
Asked by X:

why did i can't connect to local jira server url,

mobile jira show error tips

"Can't connect to you site

this could be because the url is wrong"

my url is <http://10.0.0.10:8080>

why can't connect???


Answers:
author: Alex Koxaras _Relational_
body: If it's local and installed on your computer, I don't think you can connect like this.


Tags: server
Mac, iPad apps -- missing time estimate field
Asked by Jay Lyerly:

Using the iOS or macOS app, there's no field for time estimation. On the web app, the field I'm talking about is labelled "Original estimate". On mobile/desktop, the field is just not there. We can't do planning on the mobile/desktop app now since the field is missing.

Is it possible for this field to appear on mobile?


Answers:
author: Hannah McKenzie
body: Hi [@Jay Lyerly](/t5/user/viewprofilepage/user-id/4434592), could I please gain a bit of background info: which project type are you working in - team-managed or company-managed?


Tags: cloud

jira-software

jira-software-cloud

mac

mobile
Mac app - Is there a way to show the epic panel in the backlog view?
Asked by Jonathan W.:

Hi everyone,

I am using the Mac desktop app for Jira cloud, but I don't see any option to turn on the epic panel in the backlog view. In the web-based Jira, the epic panel shows up perfectly.

Thoughts?

Thanks!


Answers:
author: Ang?lica Luz
body: Hello [@Jonathan W.](/t5/user/viewprofilepage/user-id/948686),

Thank you for reaching out to Atlassian Community!

Testing the app here, I didn't find the option to enable the Epic panel and there is no information on the "What's new" page about this feature as well.

Based on your question, I created a suggestion ticket for that:

* [Ability to view Epic panel on Jira Cloud for Mac](https://jira.atlassian.com/browse/JRACLOUD-76824)

Please, click on vote and also watch the ticket above to receive updates.

Also, keep an eye on this page to check the new features and the bugs that are fixed on each version:

* [What's new in Jira Cloud for macOS](https://support.atlassian.com/jira-cloud-macos/docs/whats-new-in-jira-cloud-for-macos/)

Kind regards,  
Ang?lica


Tags: cloud

jira-software

jira-software-cloud
JIRA Mobile app notification - for participants
Asked by Florinda (Flo) Anicete:

Hi,

We are using the JIRA Mobile app notification but was wondering if participants can also receive app notifications for every update on a ticket that they are a participant of.

If not, how can we request this to be a feature?


Answers:
author: Dan Breyen
body: It's my understanding looking at the app settings for Notification is that you can get notifications on the Mobile App if you're Assigned, Reported, Watching the issue or if you're mentioned on it.

Outside of that you can open a support ticket and verify your request. I took a quick look at what Atlassian has for issues and didn't see one,


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira mobil yaz?l?m? kullanma
Asked by Hilal Y?ld?z:

Merhaba,

Jira mobil yaz?l?m? cihazda ?al??t?rmak i?in ve hangi gereksinimlere ihtiyac?m?z olacak. T?m Atlassian uygulamalar? i?i bir sunucu s?r?m? ?nebilir misiniz?  
Yaz?l?m T?rkiye 'de [Dijitalekosistem](https://dijitalekosistem.com/ "Dijitalekosistem") mobil alan?nda geni? kapsaml? olarak kullan?lacak.

A??klama i?in ?imdiden te?ekk?rler.


Answers:
author: Dave Liao
body: [@Hilal Y?ld?z](/t5/user/viewprofilepage/user-id/4407191) - bu web sitesine bak?n. ?ngilizce, ancak sorunuzu s?r?mde yan?tlamal?d?r:

<https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-and-server-mobile-app-966063511.html>

*Bilgisayar kullan?larak terc?me edildi. /* *Translated using a computer.*


Tags: mobile
How many users log through the app in my organization?
Asked by franpedreira:

Hi all,

as a site admin I want to know how many users has an active login via mobile app. Is this possible?

Thanks!


Answers:
author: Prince_Service_Rocket
body: I don't think such feature exist on cloud yet. You might want to look into an add-on from Atlassian Marketplace.


Tags: cloud

mobile
Any way to show most recent Comments first in Mac Client?
Asked by Steve Koinm:

It seems logical to me that I see my most recent comments on a card first rather than last. I can make this change on the website view, but cannot do that on the Mac client. I've had my global admin change the order in the admin panel, but that doesn't seem to affect the Next Gen projects which all of mine are. Any way to invert the order (to the correct one ;-) ) in the Mac client?


Answers:
author: Benjamin
body: Hi [@Steve Koinm](/t5/user/viewprofilepage/user-id/3739046) . I have not seen this option implemented in the AppleOS app.

comments: author: Steve Koinm
body: It would be nice if I could actually change it in the Admin panel for Next Gen projects and have that simply carry over everywhere. Any chance there is a place to change that? I've only found a way to do that in the Classics.


author: Benjamin
body: Make absolute sense to bring the viewing consistency between the two platforms.

There's an issue open in the area of updating in the admin area:

<https://jira.atlassian.com/browse/JRACLOUD-69548>


Tags: cloud

jira-software

jira-software-cloud
Missing information during JSON export
Asked by David McCloskey:

Yesterday I exported one of our boards to JSON and imported into Excel without issue. All the card showed up, it was perfect. Today, however, when I export the same board, I only get the information down to the labels.

Is there a restriction on how often a board can be exported to JSON?

TIA


Answers:
author: Andrea Crawford
body: [@David McCloskey](/t5/user/viewprofilepage/user-id/5596979) Apologies for the trouble you've had with board JSON exports. Our engineering team has identified and fixed the issue. Please try again and let me know if it's working as expected now. Thanks!


author: Roberto Franco
body: Now, it works fine again


author: David McCloskey
body: Thank you, Andrea! It's working now.


Tags: cloud

trello-cloud
ALTERA?AO DE EMAIL
Asked by Neusa Sousa:

Mudei meu email tem como alterar no trelo e manter o meu trello que tinha no email anterior?


Answers:
author: Augusto Lisboa
body: Ol?, Neusa!

? poss?vel sim, basta acessar <https://id.atlassian.com/manage-profile/email> com seu email **antigo,**trocar pelo email novo e seguir as instru??es!


Tags: cloud

trello-cloud
List Limit Glitch
Asked by MC:

Hi,

When I try remove the list limit from one of my list by hitting the "Remove" red button; the list limit will be gone initially.

But then when I refresh the page, the list limit will reappear on the list.

I just wanted to bring this up to Trello since they were the ones that developed the feature. The only way for me to truly remove the list limit is by deleting the whole list and creating a whole new one.![Screenshot 2024-09-19 at 12.18.02?PM.png](/t5/image/serverpage/image-id/348214i6BCC9C02604CE13D/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 at 12.18.02?PM.png")


Answers:
author: Andrea Crawford
body: Hi [@MC](/t5/user/viewprofilepage/user-id/5470650) Thank you for reporting this issue with List Limits. I'm able to reproduce the behavior you're seeing and will get it fixed as soon as possible. Again thanks for taking the time to let us know!

comments: author: MC
body: [@Andrea Crawford](/t5/user/viewprofilepage/user-id/1248191), also as a suggestion, I'm looking to use a list limit over many lists instead of just having the list limit on one particular list.

For example, I want List A, B, and C to all not have more than 15 cards combined together.

The current List Limit only applies to one certain list and not over many lists.

This is just a suggestion that I am looking forward to.


author: Andrea Crawford
body: [@MC](/t5/user/viewprofilepage/user-id/5470650) the issue you reported has been resolved. Please refresh your browser and try again. And thank you for the suggestion! I can see how this functionality would be beneficial.


Tags: cloud

trello-cloud
I cannot download json file of my Trello board with full data. Do you know why?
Asked by Nguyen Trang:

I cannot download json file of my Trello board with full data. Do you know why? It is showed board basic information only


Answers:
author: Andrea Crawford
body: Hi [@Nguyen Trang](/t5/user/viewprofilepage/user-id/5596802) Apologies for the trouble you've had with board JSON exports. Our engineering team has identified and fixed the issue. Please try again and let me know if it's working as expected now. Thanks!


Tags: cloud

trello-cloud
What is a way to move a trello board to miro
Asked by Shashi Singh _Shashi Singh_:

What is a way to move a trello board to miro


Answers:
author: Jan Gebauer
body: Hi, I couldn't find a solution for this (and I've seen other people searching for this integration). However, are you looking for a one-time move or some kind of a lasting integration?

comments: author: Shashi Singh _Shashi Singh_
body: I am looking for some kind of a lasting integration


author: Jan Gebauer
body: Thank you, I have a few questions

Why don't you just manually copy the important information between the boards?

Have you seen this? <https://unito.io/integrations/miro-trello/>

What do you want to keep in sync? Only names? Description? Anything else?

How many boards do you want to keep in sync?
Trello Standard
Asked by JamieLBaker:

If I was to purchase Trello Standard would I be able to have Unlimited Collaborators or is it only Trello Premium for Unlimited Collaborators.


Answers:
author: Dreamsuite Mike
body: Hi [@JamieLBaker](/t5/user/viewprofilepage/user-id/5596523)

Yes, you can have unlimited collaborators.

Notes:

1. Collaborators who are on only **1** board are Free
2. Collaborators who are on **1 or more** boards are billable
3. Collaborators who are added as workspace members are billable

comments: author: JamieLBaker
body: Hiya,

Thanks for the Response however it didn't answer my question. With Trello Free you can only have 10 people per Board I was asking if I get Standard will it allow me to have more or will I have to get Premium to have more.

- Jamie


author: Dreamsuite Mike
body: The first line answers your question. With Standard you have unlimited collaborators


author: Dreamsuite Mike
body: ![Screenshot 2024-09-19 12.52.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/348158i356915E1D64272C8/image-size/large?v=v2&px=999 "Screenshot 2024-09-19 12.52.46.png")

If this answers your question, please click the accept answer button


author: JamieLBaker
body: Ah thank you!

Apologises

- Jamie


author: JamieLBaker
body: Could you send me the link to where you took the Screenshot from.

Thanks,

Jamie


author: Dreamsuite Mike
body: <https://trello.com/pricing>


Tags: cloud

trello-cloud
search
Asked by Ada:

hello, in the trello application for windows I always used the ctrl+f option to search for a given word in the current list. currently this option no longer works, is it me having a problem? has something changed in the application


Answers:
author: Davide Cascapera
body: Hi Ada,

have you tried using a different browser? The search option using ctrl+f is a functionality that is not related to external application

KR

Davide


Tags: cloud

trello-cloud
My Trello Boards have disappeared
Asked by Eva Rafferty:

We recently lost access to our trello boards and I could only recover them. I had 4 boards: CFC Leadership, CFC Events, Lead Management, and 180 day journey. I only have the leadership board left. Can these be recovered? I cannot even see certain boards to open them again![IMG_8367.jpeg](/t5/image/serverpage/image-id/348128i2DA1600F47F4252C/image-size/large?v=v2&px=999 "IMG_8367.jpeg")


Answers:
author: Dep_Tecnico
body: Hello, you may have archived it by accident, there are shortcut keys for that, I've had it happen to me by accident.

comments: author: Eva Rafferty
body: Thanks, but how would I see if that happened? I only see archived cards


author: Eva Rafferty
body: Sorted it out. Thanks


author: Dep_Tecnico
body: I?m glad to know....


Tags: cloud

trello-cloud
Billing Clariffication Request for Trello
Asked by Donna Rachel:

Hello,  

I am using trello free account. Now i am planning to move paid version. I have lot of questions while reviewing the following policy "How Billing Works"  

1. If trello billing either for workspace or member on the workspace list?  

2. If i am paid for 4 accounts then i need to share the board with another member , the trello will charge for the another member as well?  

3. If i am sharing the board with guest, the guest will have access to the paid version?  

Please someone help to resolve thee issue


Answers:
author: Augusto Lisboa
body: Hi Donna!

Every user will be checked individually on Trello Paid workspaces to test if they're billable. So you can remove some users to avoid them counting on your bill; I'll clarify this question below:

### Workspace Members: {#toc-hId--2124374815}

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

### Guests: {#toc-hId-363138018}

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

Single-Board Guests: Members of **one** Board of the Workspace (regular users or observers) aren't billed.

Multi-Board Guests: Members who are members of **two or more** Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)
* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)
* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)

That said, if you need to add another user, it will be billed only if they is a multi-board guest or Workspace member. And all users will have access to Premium tools, even the users that aren't billable.


Tags: cloud

trello-cloud
Cannot change Payment method .....
Asked by Jaewon Han:

Hi, community.

I'm using Jira and Confluence, and I would like to change the credit card registered as the payment method.

I have permissions of "ORG ADMIN" and "SITE ADMIN".

However, no matter how much I look through the Billing page or Admin settings, I can't even find the existing credit card information.

Where should I go to change the payment method for Atlassian subscriptions?


Answers:
author: Carolina Lopez
body: Hi Jaewon!

Just a heads up, this question was created with Trello as a product. You might find more helpful information by checking out the Jira and Confluence communities [here](https://community.atlassian.com/t5/Products/ct-p/products).  

This document may help you manage your billing information for your cloud products:  
[Manage payment methods](https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/)

If you still have issues or questions about pricing, billing, and licensing, you can contact us through [this form](https://www.atlassian.com/company/contact/purchasing-licensing#/).


Tags: credit-card

payment
Can anyone help me with seeing all Trello Dates on all Boards as a todo list
Asked by Pete:

Can anyone help me with seeing all Trello Dates on all Boards as a todo list?

I just can't seem to get it right.

I really appreciate any help you can provide.

Pete


Answers:
author: Jan Gebauer
body: Hi Pete, do you need to just collect the Due Dates and their Cards and see them in one place or do you want to do more with them? E.g. change the due date or mark the card complete.

comments: author: Pete
body: Jan

I just want to collect cards with due dates

Thanks and best regards

Peter


author: Jan Gebauer
body: Hi Peter,

the only PowerUp that comes close is Due Next but that one is only for one board, unfortunately. <https://trello.com/power-ups/5d1074e6b6fdf920f885cb6d/due-next>

However, my app that does the Due Date overview for all Boards should be out next week. I'll post here when it is ready.

Kind regards,

Jan


author: Pete
body: Thanks Jan

I will keep my eye out will definitly use

Pete


author: Jan Gebauer
body: Hi Pete,

as promised, here is the Power Up - <https://trello.com/power-ups/66d2acf7d98674498ad04d09>

Ignore the description in the listing, I have yet to update it. To use the Power Up

1. Click Add Power-Up
2. Open it on any board through the board button in top right
3. Click Authenticate Power-Up and go through the process, the new window will close itself when done
4. Re-open the Power Up or click "validate authentication"
5. Click "See due dates across all boards"

I am sure there is something that you would like improved, so either message me here or on trello@sunshineworks.eu.

Regards,

Jan


Tags: cloud

trello-cloud
Trello Free boards have dissapeared
Asked by Rob Greatrex:

Have a few simple free trello boards that have suddenly dissapeared from my Trello workspace. Have been working fro the past few years but now I only get an invite to create a new Trello workspace altogether. Have bookmarks in my browser for those boards but they now only resolve to a "create new" workspace. Also have no "Recents" or "Starred" showing from the Trello menu.

Any reason why this may be or suggestions to resolve?


Answers:
author: Carolina Lopez
body: Hi Rob, welcome to the Atlassian Community!

Rest assured, Trello prioritizes the safety and security of your boards, and we do not delete accounts or content without your consent.  
We've received similar reports before, and in most cases, it turns out that the account with the boards was created using a different email address. Have you possibly set this up with an alternative email address or alias?

I noticed that you mentioned having some boards bookmarked. When you try to access them, do you see a button to request access to the board? If so, I suggest clicking it. You might receive a request in your mailbox or, if you used to work with other people on that board, they may receive it and provide access to you.

Additionally, it's a good idea to check if your account is logged in on another device. If so, you can find information such as your username and email address, or even and invite your new account to the boards.  

Let me know how it goes!


Tags: cloud

missing-board
is there way to make a card that shows up in the calendar with multiple days?
Asked by T_J_ Sutton:

we use the cards as "jobs" for a schedule. If the job is going to take multiple days in row, can we have it show up on each one of those days on the calendar and have the comments sync together?


Answers:
author: Brittany Joiner
body: [@T_J_ Sutton](/t5/user/viewprofilepage/user-id/5595845) you can set a start date and end date on the card and it will span multiple days

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348043iD6E52D6A3620BBE2/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

trello-cloud
Porqu? mis campos personalizados desaparecieron, y no muestra actividad de haber sido borrados.
Asked by ARMSTRONG:

Soy el Director Jur?dico de una Compa??a en Colombia, y el Presidente compr? Trello, y actualmente en mi botonera, aparece campos personalizados o custom films, y los he personalizado, pero ahora resulta que los mismos desaparecieron como si hubieran sido borrados, pero no encuentro actividad de que los mismos hayan sido borrados. Qu? pas??

Por favor necesito que me respondan a mi correo registrado en Trello. nfranco@smvabogadosyconsultores.com

Gracias.


Answers:
author: Rasmus Wulff Jensen
body: Could it be that you where on a Trello Trial and now you are back to a free account? (Custom Fields are only available in paid plans (Standard, Premium, Enterprise)
como cambiar el correo de una tarjeta?
Asked by amin martinez:

como cambiar el correo asociado a una tarjeta para no utilizar la generica ?


Answers:
author: Alicia Fil?u Birlanga
body: Hola [@amin martinez](/t5/user/viewprofilepage/user-id/5595773) soy Alicia, Trello Leader en Alicante (Espa?a)

El correo de la tarjeta, no se puede cambiar, tiene que ser el que sale en la tarjeta. Te recomiendo que, tanto para el correo del tablero como el correo de la tarjeta, te crees un contacto con el nombre que quieras, y as? no tendr?s que estar copiando y pegando todo el rato el mail de la tarjeta.

As? si la tarjeta se llama Tareas de Proyecto X, te crees un contacto con el mail de la tarjeta que se llame Tareas de Proyecto X, y as? ser? m?s f?cil enviar o reenviar correos a esta tarjeta.

Espero haberte ayudado. Ya me dices.

Alicia


Tags: cloud

trello-cloud
How can i change my @
Asked by Fernanda:

I would like to change my @


Answers:
author: vikram
body: Hi [@Fernanda](/t5/user/viewprofilepage/user-id/5595613)

Welcome to Atlassian Community

I am not able to understand your question, can you elaborate

or

If you want to change your Trello username, follow these steps:

1) Go to <https://trello.com/u/me1>

2) To switch to a different language, log in to Trello, click on your avatar or initials in the top right corner, open your user menu, click on Settings, and then click on "Change Language"2.

3) To change the background of your board, select Show menu in the top-right corner of your board, and select the Change background option

Vikram P


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
Compass.yaml 10 labels error - when only have 8
Asked by Guy Derriman:

I have a Compass Component integrated with github i.e. compass.yaml file in repository. I have created some common tagging that I want to use and have updated the yaml file to reflect that however I am getting the following error after checking in

<br />

*A component can have a maximum of 10 labels. Try reducing the number of labels associated with the component.*

However my Compass.yaml file contains the following in the labels section

*labels:
- 'source:github'
- 'biz-unit:digital'
- 'tribe:digital-stay'
- 'asset-type:api'
- 'azure:app-service'
- 'azure:key-vault'
- 'framework:angular'
- 'framework:node'*

<br />

As you can see there are only 8,  

The previously checked in compass.yaml file had 4 labels

*labels:*   
*- digital*   
*- digital-stay*   
*- 'language:typescript'*   
*- 'source:github'*   

If I delete the file from the repo and re-add it, it works. However this means I effectively cant use source control  


Answers:
author: Guy Derriman
body: Not sure if this was the cause but originally when I produced the compass.yml files the format was like this  

***- name: ''***  
*type: PROJECT*  
*url: 'https://\[domain\]/jira/software/c/projects/PROJ/boards/3020'*  
then after I deleted the source controlled compass.yml and re added it it had changed to a null instead of empty string  
***- name: null***  
*type: PROJECT*  
*url: 'https://\[domain\]/jira/software/c/projects/PROJ/boards/3020'*  
When this is added to source control there are no problems