youngmon/atlassian-qna huggingface dataset:
Trello no me carga/Trello is not charging
Asked by Mariana Belloso:

No me carga Trello desde ayer, ?alguien m?s tiene este problema? ?Sugerencias para solucionarlo? / Trello is not charging in my browser since yesterday, somebody else with the same problem? What should I do?![Captura de pantalla 2023-05-23 a la(s) 09.png](https://community.atlassian.com/t5/image/serverpage/image-id/259015i3CED71BEA0FB3353/image-size/large?v=v2&px=999 "Captura de pantalla 2023-05-23 a la(s) 09.png")


Answers:
author: Sal
body: Hey [@Mariana Belloso](/t5/user/viewprofilepage/user-id/5226237),

I hope you're having a great day! There are many reasons you might be experiencing these problems with loading the Trello page on your device. I'd recommend you follow the steps mentioned in our article [here](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/), and after following them you're still having problems loading Trello, please submit a ticket with us at <https://trello.com/contact#>, and we'll be happy to help!

comments: author: Mariana Belloso
body: Thanks!


author: Mariana Belloso
body: So, it works if I'm using a private connection but not in my usual browser, is that normal?


author: Sal
body: Not necessarily! I'm unsure what you mean by "private connection," but if you're referring to your home network or a different network, then no, it's not normal. Sometimes, what can happen is that the network you're connected in a given moment could be blocking your access to Trello or having a hard time loading or connecting to our servers. If you were talking about the private/incognito tab on your browser, then we could assume there's an extension on your browser blocking your access to Trello, and you'll need to check which one (if you have one) that's causing these problems.
How to avoid duplicate phone numbers in trello
Asked by Frances Winters:

I've noticed phone numbers Trello in both the format +61 then nine digit and +61 then ten digits. Is there a way to check if a ten digit number is in Trello without checking both alternatives? If I search for a ten digit number on its own without +61 search function does not seem to find it.


Answers:
author: Dreamsuite Mike
body: Not a great solution I am offering but it will work. You could make an automation that adds a label if it is a 10-digit number then filter on the label. It would look something like this:

> when custom field "Number" is set to "regex:/\^.61(.{10,11})/", add the 10digit label to the card

comments: author: Frances Winters
body: Thanks for your answer Mike and confirming it's an actual issue not just me doing something wrong. I presume you tested this yourself?

I see a problem if I bring in a lead outside of the website leads only to find later that it's already in the system and someone is already working on it.

It's not impossible to check both ways,just annoying.

Could Trello not learn to recognise +610413552636, +61413552636 and 0413552636 as the same thing rather than many individuals do a complex work around?   

My memory From long was that MSAccess was pretty good at detecting duplicates like this. Duplicates are always a problem
What makes a managed enterprise member to join a board?
Asked by Shirley Xu:

l'd like to share a board to my colleague, however, a error message popped up, showing that 'it can only be shared a managed enterprise member? What makes a managed enterprise member?


Answers:
author: Sal
body: Hey [@Shirley Xu](/t5/user/viewprofilepage/user-id/5225932),

Enterprise admins can impose a set of security settings on their users to prevent users that their organization doesn't manage from joining and having access to Enterprise boards and Workspaces. If your organization doesn't manage the user you're trying to invite to your board, that's the reason you're seeing this message.

I hope this answers your question!
Boardansicht
Asked by Fabian Scalia:

Hallo meine Boardansicht ist nicht mehr wie gewohnt. Ich kann nicht mehr richtig Scrollen die Kacheln sind gestaucht und nicht mehr ?bersichtlich. Wie kriege ich dass gebacken?![trelloscreen.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/258868iC43336D736B1357A/image-size/large?v=v2&px=999 "trelloscreen.PNG")


Answers:
author: Daniel Gr?nwald
body: Hallo [@Fabian Scalia](/t5/user/viewprofilepage/user-id/5225826)

ich habe mir Thematik gerade mal angeschaut und konnte das Verhalten **nicht** reproduzieren. Klingt f?r mich nach einem Bug. :/

F?r mich schaut es zudem so aus, als w?rdest Du die Trello App aus dem Windows Store nutzen.

* Kannst Du mal bitte nachschauen, ob es ein Update f?r die Windows Store App gibt? Ich habe aktuell die Version 2.14.0.0 installiert.
* Pr?fe doch bitte zus?tzlich einmal, ob das selbe Verhalten so auch in der Web-Anwendung auftrifft.
* Vielleicht kannst Du auch im Titel der Karten nachschauen, ob sich da ein Absatz eingeschlichen hat.

Viele Gr??e  
Daniel
How to disable labels popover?
Asked by Baptiste Costa:

At the moment, it seems like the Trello development teams are doing everything they can to make us switch to another software...

These new labels popovers have absolutely no use. I can already see the label color and its title, I don't need a popover to repeat what I can already see, especially when it appears on the text that I want to read!

How can I disable this awful bug?

(BTW, the label color is actually green, not lemon yellow...)

![Sans titre.png](https://community.atlassian.com/t5/image/serverpage/image-id/258900iD6FE6A7AB618B7C6/image-size/large?v=v2&px=999 "Sans titre.png")


Answers:
author: Lara
body: Hi Baptiste,

Thanks for reaching out and for the feedback!

I can definitely see where you're coming from and have passed on your feedback to the product team and they have confirmed that improvements will be made in this instance. The improvements would be to possibly only show the popover for long label names and in colourblind mode only. The changes should be live within a month.

Thank you for letting us know about the incorrect translation as well, we'll also fix that.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
I'm using the free version right now
Asked by ???:

I'm using the free version, and a person named A made several boards while using our trello and quit. I want to delete that account or change the permission account on the board, is it possible?


Answers:
author: Frederik Vantroys
body: If you are admin you can remove person A from a board :

<https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>

Delete a member in general is only for premium Trello I think
As a product owner , how i use card to product backlog , userstory,sprint backlog
Asked by Natavee:

++please help me how i use trello card to make product backlog ,sprint back log, user story++


Answers:
author: G subramanyam
body: Hi [@Natavee](/t5/user/viewprofilepage/user-id/5225547) welcome to the Atlassian community.

* Here's the [sample template](https://trello.com/templates/product-management/user-story-mapping-template-XVrmnTX3) for your query which you may use for your requirement.
* Another Trello power up "[Epic Cards by Screenful](https://trello.com/power-ups/5b7ae739fad82e45988016cf/epic-cards-by-screenful)", which you may check.

comments: author: Natavee
body: Love
We can't acces our board
Asked by Helena:

We can't acces our board.


Answers:
author: Nic Brough -Adaptavist-
body: What error does your browser give you?

Have you tried a different browser?

When does it "go blank"? After you log in, or just when visiting [www.trello.com](http://www.trello.com)?


author: Frederik Vantroys
body: I can't access your board either :-)

Sorry we really need some more info to be able to help ou here.

comments: author: Helena
body: The problem is that the board does not open. None of the members can enter. The screen goes blank and we can't see any of the board content. Do you know what the problem might be?
Ubuntu 20.04 Chrome. I CANNOT HIGHLIGHT a string for copying or pasting
Asked by eellis:

What is up with this man. I can highlight and paste in this dialog in Chrome... but in Trello Cards, this has broken in the past I would say 2 weeks.

Very frustrating. Only way to highlight and copy is to take an image and use a text scanner to copy.

Obviously this is NOT acceptable.

Version 113.0.5672.126 (Official Build) (64-bit)

Ubuntu 20.04 \& 22.04

This does not happen in Firefox ( 113.0.1 (64-bit))

THIS DOES NOT HAPPEN in any other app or web page other than Trello.

Massively Annoying.

No, clearing cache does not work.


Answers:
author: Lara
body: Hi there,

Thanks for reaching out!

Can you let us know if the issue persists when you access Trello via an incognito Chrome window?

Let me know how that goes,

Lara  
The Trello Team
Send email if checklist item is not completed by due date
Asked by John K:

If I task someone with a checklist and some due dates, I'd like to be able to get a reminder email if a checklist item was not completed by the due date.

I don't see a way to trigger off that with Automation rules .... but i feel like i may be missing something.

As a workaround I could do something hacky like set the card due date to the next checklist item due date, or maybe make my OWN secondary checklist with tasks like "Check if the primary checklist item was completed" but that seems, wonky. Am I missing something? Thanks!


Answers:
author: milynnus
body: [@John K](/t5/user/viewprofilepage/user-id/5225525)

There is no trigger for checklist item due that you can use with Trello automation. But you will receive a notification email.

comments: author: John K
body: Big thanks. And what a shame, hopefully they will implement that at some point.


author: Jordan McGowan
body: Has there been any movement on adding a reminder feature for tasks that have due dates? If a task with a due date isn't marked as "completed" by the deadline it would be helpful to be able set up an automatic reminder.
Automation: Set due time as trigger to change card cover image, OR change custom sticker
Asked by Julia Lords:

I am not a programmer by any stretch of the imagination.  
After attempting to read through the comments on other similar questions, I have seen where HTTP API is recommended, but I have no earthly clue how to set the parameters to have the boards do what I am asking...  

We use the cards as individual appointments. To make the boards easier to understand for our team members, we use cover images with the time of the appointment for that day.  

Our appointment blocks are two hour blocks (8am-10am, 9am-11am, 10am-12pm, etc) with the beginning of that appointment window as the "due" time for the card, for that particular date.  

I would like to be able to set the due time on a card and have that automatically change the cover image to a custom cover image from our templates, or have it add/change a custom sticker to the card.  

Is there a way to do this?  

I have attached a sample of a schedule for visual reference.  
![sample.png](https://community.atlassian.com/t5/image/serverpage/image-id/258822i94D64B58A02CAAEA/image-size/large?v=v2&px=999 "sample.png")


Answers:
author: milynnus
body: [@Julia Lords](/t5/user/viewprofilepage/user-id/4985327)

Tiny Powerup has an advanced cover capability. Where you can have the coloured labels with text. No sure these can be created from within a Trello automation. You have to test it out.

comments: author: Julia Lords
body: Thank you,  
I have their Advanced Cover Power-up, and love it.  
Unfortunately, it is not compatible with the IOS Trello App, so on-the-go, I cannot use that power-up even without the automation option (I still use it though, I love their products).


author: Julia Lords
body: n


Tags: automation

date

image

sticker

time
Problems packaging IBM DB2 driver for Bamboo plugin
Asked by P:

Having problems trying to package the ibm DB2 jdbc driver for a bamboo plugin. The issue seems to be that the .jar contains a "COM" directory and also a "com" directory. When unpacked on Windows for maven packaing step, both become lower case and maven-bundle-plugin 2.5.3 which seems to come with the Atlassian SDK 6.2.2 doesn't like this and gives errors like:

```
Classes found in the wrong directory: {com/ibm/db2/app/BlobWithIO.class=COM.ibm.db2.app.BlobWithIO
```

seeming to suggest that the bundle plugin is confused by the case mismatch of "COM" and "com".

It seems possible from looking around that this problem is fixed in later versions of the maven-bundle-plugin but I cannot work out how to force the packaging to use a later version. maven-bundle-plugin does not appear in the dependency tree of the plugin POM and it always downloads version 2.5.3 if deleted, even if a more recent versionexists in my local maven repo.


Answers:
author: P
body: Does anyone know how to force the Atlassian SDK to use a later version of the maven-bundle-plugin? By default I am getting 2.5.3 but I need to try a later version.


Tags: db2
How can I prevent certain plan branches from being removed automatically
Asked by stephen dimilla:

We have a large number of plan branches. I'm want to enable the Automatic branch managements "Deleted branches" option and "Inactive branches" option however there are certain branches that we don't want to ever be deleted (our release branches). How can I protect those specific branches or is there a way to run a deletion across all the branches and only delete those that match a certain criteria?


Answers:
author: Marcin Gardias
body: Select the branch, select "configure branch" in the cog menu, on "Branch details" tab you should see "Clean up plan branch automatically". Uncheck it and save.

comments: author: Dominik_M?nch
body: Is it possible to do this via the API, so I can configure this e.g. for all branches matching *release/...*?


Tags: branch
Best approach to deploying Atlassian and other applications
Asked by Chris Flynn:

We have multiple applications running on our application server. Below is the list of applications. Is there a recommended best practice on dividing up the deployment of these applications? I was thinking of breaking them up over 3 application servers with 1 database server, but I wasn't sure of the best way to group the non-Atlassian deployments.

**++Applications:++**

* Apache -- \> proxy sever for all below apps
* JIRA
* Confluence
* Crucible/Fisheye
* Bamboo
* Subversion
* Nexus

++**Potential option:**++

* Server 1: Apache \& Confluence
* Server 2: JIRA \& Nexus
* Server 3: Crucible/Fisheye \& Subversion \& Bamboo
* Server 4: Database server


Answers:
author: David S.
body: This is similar to what I determined by reading Atlassian's docs. We're not using Nexus, but do use Bamboo, Jira, Confluence, Stash and a separate datbase server (Postgres).

We have them all on separate virtual servers, with the database having its own set of disks for performance. The number of users we have is low, but if we grow, its easy enough to allocate more resources to the VMs.

It would be great to hear from Atlassian folk on the topic since the docs were not definitive as to the best practices of such a setup.

comments: author: Chris Flynn
body: Thank you very much for the response. It is good to know others are implementing a similar solution. VMs allow us to have this architecture of one server per app, it just seems a bit wasteful to me. I would think one server should be able to handle more than one application.


author: David S.
body: I'm not sure if you've looked at a \`top\` of the system while its running, but I've seen bamboo chew up 300% of the CPU before (100% being 1 core, and we don't even compile anything). So, I can understand why they would recommend separate systems. Kicking off a build/deployment on Bamboo could hinder the performance of Stash/Jira/Confluence if they were on the same machine. Atlassian does provide for installing them on a single machine with the way the installation folder and port configuration is structured in a default install scenario. But, if you have a beefier machine, say something 8 core or up, you could definitely run them together. Though, if you used a VM or container, you could ensure one app wouldn't degrade the others. HTH


author: Chris Flynn
body: We are just getting into using Bamboo, so thank you very much for the help. Since setting up VMs and allocating resources to them is pretty straight forward I should probably stop figuring out ways to fit more stuff onto one server. Older way of thinking, I guess.


author: David S.
body: I disagree with the older thinking bit - you're trying to be resource efficient, which is the best thinking anyone can do. (and its a key trait of senior level positions) :wink:

And NP with the help, I'm just relaying what we've already gone through, so I'm glad it helps someone!


author: Chris Flynn
body: @David S. -- thanks!


Tags: confluence

deployment

fisheye-crucible

jira

nexus

svn
How many agents do I need?
Asked by pigit:

I want to deploy on three different servers. Can I do this with one agent or how many do I need?


Answers:
author: Tim Crall
body: The reason to have multiple agents is if you need them due to mutually incompatible requirements (i.e. windows agents and linux agents) or because you need them to reduce wait times. Otherwise you should be able to use a single agent.


author: Jobin Kuruvilla [Adaptavist]
body: You can do it with one agent, as long as the agent can connect to the 3 servers. It depends on where you are deploying and how you are deploying.

In short, agents doesn't represent where the code is deployed it. They are the servers where the actual build is done. If your process needs the deployment to be done in the target env, then you will need as many agents.


Tags: agent

licence
SQL Instances
Asked by Charles Ciaffone:

We are looking at a set of Atlassian products for our company: Bitbucket Server, Bamboo, Jira, and Confluence. We have some installation / server configuration questions. I read originally that JIRA and Bamboo each required a dedicated instance of SQL server, bu when I went back to look with our DBA I did not find that documentation.

Does each product (Confluence, Bitbucket, Bamboo, and JIRA) require it's own SQL Server instance or it's own Windows Server?

If possible, for proof of concept (and even possibly going forward), we would like to minimize the number of Windows Servers and SQL Server instances.

An optimal configuration (best case scenario) would be one Windows 2012 r2 Server with one SQL Server 2012 (standard edition) default instance

And all the required databases for the four products would be attached to the single instance.

The 2^nd^ best case scenario would be one Windows Server and multiple SQL instances. (two to four)

Can any of the four products share an instance? The less instances , the better.

Can any of the four products use the default instance?

Do any of the four products require a named instance?

Is there a preferred installation sequence?

Should all necessary instances exist prior to installing the products?

Thank you for any information you can provide.

Regards,

Charles


Answers:
author: Nic Brough -Adaptavist-
body: You can run the whole lot with a single instance of the database server.

The data areas **must** be completely separate, so create a totally separate database for each, but it's fine to run all four databases in the same instance (I usually keep it simple - a user called jira accessing a database called jira, conf accessing conf, etc). You do need each database to have been created before installation, but you don't need to do anything other than make the empty database usable. Order of installation doesn't matter either.


Tags: atlassian-support

documentation
Bamboo/bitbucket: New access key is required but could not be added to Bitbucket Server.
Asked by Patrick de Bruijn:

Hi,

I got Bamboo and Bitbucket running on a local server and when I try to create a linked Bitbucket repo in Bamboo i get the following error: New access key is required but could not be added to Bitbucket Server.

I see the keys are created in the access settings of the repo in Bitbucket so i'm not entirely sure whats going on. Does somebody have encountered the same issues?


Answers:
author: Foong
body: Check Bitbucket Server SSH base URL as stated in <https://confluence.atlassian.com/display/BAMKB/New+access+key+is+required+but+could+not+be+added+to+Bitbucket+Server>


author: Jason Curry
body: I'm having the same problem after upgrading from Stash to Bitbucket. The key is being created in Bitbucket so it is not an SSH issue. Nothing else jumps out in the log files. This did work when I was using Stash.

comments: author: Jared Lesser
body: Hi Jason,

We are currently running into this issue as well on Bamboo version 5.13.0.1. We are running on Windows with 64-bit Git (version 2.8.1) at the moment. Git executable path set to C:\\Program Files\\Git\\cmd\\git.exe. If possible, can you tell me what version/path you have set. Of course, if you are running on Linux, it may not be much help to us.

Thanks,

Jared Lesser


author: Piyush_Wadhwani
body: @Patrick de Bruijn were you able to resolve this


Tags: bitbucket
Bamboo Backups: Weekday no artifacts, weekend artifacts?
Asked by Mark Wolff:

*This question is in reference to Atlassian Documentation: [Exporting data for backup](https://confluence.atlassian.com/pages/viewpage.action?pageId=289277255)*

My users want artifacts backed up occasionally, but want their plan info backed up nightly. How do I do this in Bamboo?


Answers:
author: Mark Wolff
body: The reason users don't want artifacts dumped every day is that they want Bamboo up more hours. We are a 24/7 shop, so finding 90 minutes to have Bamboo offline is difficult. I am hoping to set up two different schedules, one daily and one weekly, but I don't see a way to do that. Help?


Tags: backup
How long does a "downloaded" artifact live in a deployment plan?
Asked by Fred Thiele:

*This question is in reference to Atlassian Documentation: [Sharing artifacts](https://confluence.atlassian.com/pages/viewpage.action?pageId=359400060)*

Does the artifact downloaded into a deployment plan still exist after the build plan's results have been cleaned?


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Yes, it is a copy of the artifact and it resides in the agent where the deployment plan ran. You need to clean the directory after the deployment or have another script that clears those directories on a regular basis.

Most deployments start with a 'clean working directory' task and that will clean it up as well during the next deployment!


Tags: artefact

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