youngmon/atlassian-qna huggingface dataset:
How to get Statuspage component change in Splunk using subscriber Webhook
Asked by Rodica Marinescu:

Here it is the scenario:

1. Create an Incident in StatusPage and change his status
2. Subscribe to webhook and provide Splunk url
3. Expect to be received and get notified in Splunk but nothing happened after one hour.

What could be wring and

Where should I check?

Thank you

Rodica


Answers:
author: Egor
body: Hey Rodica,   

Thanks for reaching out! I hope you're doing fantastic :)   

I just wanted to confirm, you said that you created an incident first and then subscribed using webhook. Could you please try to subscribe to your page using webhook and then create a new incident for that and see if it works?   

If it doesn't could you please contact us by opening a ticket (<https://support.atlassian.com/contact/>) with the page details and your webhook information?   

I'm looking forward to hearing back from you.   

Best Regards,  
Egor


Tags: cloud
Ability to create Maintenance Drafts?
Asked by purchasing:

I'm surprised this is still a missing feature, often we plan maintenance well in advance, and it would be nice to be able to enter the details on a draft, a publish when we are ready.


Answers:
author: Abraham Musalem
body: Hey there,

<br />

Thanks for reaching out to Atlassian Community. This is Abe with Statuspage support. We unfortunately don't have the ability to make a "draft" but we do have a feature called "incident templates" which I think can achieve the same thing. You can read about it here:

* <https://support.atlassian.com/statuspage/docs/create-an-incident-template/>   

Hope this helps!

comments: author: Rick Cox
body: Hi,

I don't see templates as achieving the same thing. They are generic so you can't specify the specific date and time or the content of the maintenance. I would like a similar feature that lets you create a draft and then have a second user approve/send. I need a way to eliminate (or at least drastically reduce) the chance of human error.

Is there anything on the roadmap?

Thanks.


author: Frank P
body: I absolutely agree with the feature request regarding drafts and I'm also surprised this feature has not been incorporated yet. Templates don't achieve the same thing.

Not having the ability to create and save maintenances in advance is a real gap in the product, especially if the creation of maintenances in statuspage is part of a workflow/approval process (and especially when you are creating many maintenances at one time for multiple products/components).

Plus on a side note, sometimes when you create a maintenance in Statuspage and wait too long before publishing, it times out or just doesn't publish, so you have to recreate it. A Save/Drafts feature would be very useful.


author: Abraham Musalem
body: Hey all,

I've gone ahead and added you to the following feature request here which would allow for incident drafts: STATUS-15  

It is not currently public, but if my product team ever decides to implement it, we will make sure to reach out.

<br />

Reagards,   

-Abraham, Statuspage Support


Tags: cloud
AWS Cloudwatch Synthetics to automate the components status
Asked by vijay:

Hi Team,  
Hello, is there a way for AWS Cloudwatch Synthetics integrates with the status page to directly automate components' status?? I tried but my status page Ignored automated component status updates.

Thank you![Screenshot (114).png](/t5/image/serverpage/image-id/209101i71EF17579A675877/image-size/large?v=v2&px=999 "Screenshot (114).png")


Answers:
author: Rafael Meira
body: Hey Vijay, happy to help!  
Rafa here.

The only way to get components to get automated for up or down is for the email subject to have the word "DOWN" go down and the word "UP" go up - So if AWS Cloudwatch Synthetics doesn't contain the words above, it won't work.

On your screenshot under the ignore message it says - show email details - could you take a screenshot of the details and send it here? - This issue should be configurable with AWS.

The other alternative would be to take your syntactic data and have a type of automation set up with your own script, that would call our APi to put the component into a down state.  

<https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>  

Thanks,


Tags: aws

cloud

component
Migrate statuspage to other Atlassian site within the same organization
Asked by Nathan MATTIAZZI:

Hello,

We are currently owning an Atlassian organization with 2 sites, A and B.

Our StatusPage has been attached to site B during its creation, but now we need it to be attached on site A instead.  

I'm unable to find any way of doing such a thing, without going back to a statuspage creation from scratch at this URL <https://www.atlassian.com/try/cloud/signup?bundle=statuspage> and attach it to site A. But we will have to start over everything which is not what we are looking at.

Does anyone know how to do that "Atlassian site migration" of Statuspage product within the same organization ?

Many thanks,

Best regards


Answers:
author: Muhammad Zeeshan
body: Hey Nathan,

Feel free to open up a ticket to Statuspage Support Team via: <https://support.atlassian.com/contact/#/> for your request. They can check your current configuration and help you with the page move process accordingly.

Best Regards

comments: author: Nathan MATTIAZZI
body: Hello Muhammad,  

Ok thank you for the tips, I'll try this way then !

Have a nice day,

Best regards


Tags: cloud
Deleting a managed jira account
Asked by Anney:

Hi,

How do I go about deleting a managed JIRA account.

And also, I wanted to cancel my subscription for me not to be charged the next billing cycle. I was able to click on "cancel my subscription" link and it says inactive already. Does it mean I will no longer be charge the next billing cycle? 'Cos whenever I go back to the billing page, it doesn't say anywhere that my subscription is canceled.

Please help! Thanks!


Answers:
author: Walter Buggenhout
body: Hi [@Anney](/t5/user/viewprofilepage/user-id/1873283),

If your subscription is cancelled already, it will no longer be billed. The site will be deactivated and removed automatically in a couple of weeks.

For more information about the process, see [this support article](https://confluence.atlassian.com/cloud/cancel-your-site-subscription-873871347.html).

Sorry to see you go!

comments: author: Anney
body: Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225)

Appreciate your response. I already did canceled the subscription but whenever I go back to the billing page, the "cancel your subscription" is still clickable. Please see below screenshots. Though when I'm redirected to the license page, it says Inactive.

I'm just worried it might bill my card.

![JIRA.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/48978i536E9ED7128D9444/image-size/large?v=v2&px=999 "JIRA.PNG")![expire.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/48979i351DAE823848876E/image-size/large?v=v2&px=999 "expire.PNG")


Tags: account

billing

jira

subscription
Can Crowd try the next directory after failed authentication?
Asked by joe.chlimoun@l3harris.com:

This isn't so much about a failover directory, but rather if the same user exists in two directories, and the account happens to be disabled/locked in the first directory. Normally crowd gets the rejection from the first directory and doesn't try to authenticate the user against the next directory. Is there a way to configure it such that Crowd will attempt to authenticate the username/password against all configured directories?

In my case, I have two delegated authentication directories against two trusted domains. Users have gone back and forth between the two domains over the years, and IT doesn't have much of an appetite to do some housecleaning.


Answers:
author: Bruno Vincent
body: Hi [joe.chlimoun@l3harris.com](/t5/user/viewprofilepage/user-id/2792771)

As per [Atlassian's documentation](https://confluence.atlassian.com/crowd/testing-a-user-s-login-to-an-application-103088399.html)
> If the user belongs to more than one directory, Crowd uses the first directory in which the user appears, as determined by the directory order.

What you get is thus Crowd's standard behaviour. I'm afraid there is no way to change it by configuration.

comments: author: Joe Chlimoun
body: What about handling it on the application side? Could I add a second application entry with the directory order reversed, then add a second crowd server to the application under the new application name?

ie, can Jira be configured to fail to the next directory if authentication fails?


author: Bruno Vincent
body: I'm afraid this won't work. As per [Jira documentation:](https://confluence.atlassian.com/adminjiraserver/managing-multiple-directories-938847057.html#Managingmultipledirectories-Login)
> The directory order is significant during the authentication of the user, in cases where the same user exists in multiple directories. When a user attempts to log in, the application will search the directories in the order specified, and will use the credentials (password) of the *first occurrence of the user* to validate the login attempt.


Tags: crowd-administration
Crowd AdoptOpenJDK
Asked by Ti_Sch_:

Hello,  
Oracle Java JDK and OpenJDK are listed on the Supported Platforms page.  
Does OpenJDK refer to <https://openjdk.java.net> ?  
Is AdoptOpenJDK also supported?

kind regards


Answers:
author: Marty
body: Hi Timotheus,

I'm not on the Crowd team but I will try to help.

According to the support platforms page OpenJDK 1.8 is the currently supported version in 3.3.x <https://confluence.atlassian.com/crowd/supported-platforms-191851.html>

If having support in Crowd for another JDK version is important to you, I'd recommend creating an issue in our public issue tracker for Crowd: <https://jira.atlassian.com/projects/CWD/issues>

I hope that helps!


author: Ryan_Morgan
body: I have seen Jira and Confluence being supported for AdoptOpenJDK. Will we see support for crowd anytime soon?


author: Yoga Reddy {Appfire}
body: Hi [@Ti_Sch_](/t5/user/viewprofilepage/user-id/2540224)   

Yes, [AdoptOpenJDK 11](%20 https://community.atlassian.com/t5/Agile-articles/Java-11-OpenJDK-support-update-for-Server-and-Data-Center/ba-p/967836) is a supported Java Version as mentioned here  
You can test with the AdoptOpenJDK 11 in the test environment before deploying in the production.

comments: author: Ti_Sch_
body: Crowd 3.3.0+ supports JDK 8 only?


Tags: jdk

open-jdk
The supplied license key is invalid or expired
Asked by Lighthouse Investment Partners_ LLC:

I am getting a "The supplied license key is invalid or expired" error but our license does not expire until the end of the year and this is February. HELP!!


Answers:
author: Nic Brough -Adaptavist-
body: What are you pasting into Crowd, and from where? (Not the actual content, but where you're getting it from - a screenshot would be great, but blur out a good chunk of the key)

comments: author: Lighthouse Investment Partners_ LLC
body: Nic, I resolved this issue today. The problem was that we added one extra user over the licensed 50 users and that rendered our license to be invalid. I had to add the unlimited evaluation license to open it back up, then I logged in a deleted a few users, removed the eval license and reapplied the license. We are back in business.

Atlassian can save their customers the headache by not allowing them to add users above the licensed limit. Don't know why they would allow us to go over the limit and then lock us out completely. Not sure if this is intentional, I don't really care for it. It's a poor design.


author: Nic Brough -Adaptavist-
body: It's a necessary design - the user system is often external, so tehre's no way to control when someone exceeds the licence other than by blocking access at some level.

The failure here is that it wasn't telling you that clearly enough (there should have been a warning message in the UI)
Group deleted in Active Directory remains in Crowd
Asked by peemoeller:

Hi,

I have the following problem in our Crowd instance, where the users and groups come from Active Directory: If a group consisting at least one user gets removed in Active Directory, the group including its users still remain in Crowd, even if I manually synchronise the directory. The only workaround that seems to work is to disable and re-enable caching, such that effectively a full synchronization is performed.

Is the group deletion synchronization not supported, is it a bug or am I doing something wrong, e.g., misconfiguration?

Please note that we are currently running an old version of Crowd (2.12).


Answers:
author: Daniel Eads
body: Hey Bjorn,

Given the age of that Crowd release, my first instinct would be to look at upgrading. The amount of effort involved in upgrading a Crowd instance is fairly minimal. There are only a few weeks left before 2.12 hits [end-of-life](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) as well.

I see you've opened a support case related to this issue. Once a resolution for this issue is available, I'll post it here for the benefit of others searching for this question.

Cheers,  
Daniel
Changing Crowd password in confluence
Asked by rahul_hyundai:

we are using crowd and confluence application together, where users are added in crowd and from their confluence is accessing, but we have given read/write in Crowd/confluence Directory, but when we are trying to change the password from confluence, we are unable to change the password either {#toc-hId--1444824307}
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

**by changing the password or forget the password**

is it possible to get able to use change password from confluence {#toc-hId-1042688526}
---------------------------------------------------------------------------------------


Answers:
author: Andy Heinzer
body: When you have Confluence or Jira using Crowd to manage your users, those user accounts cannot be reset from these other applications. You can only change/reset the user passwords from within Crowd. There are details about doing this in [Crowd: Changing your Password - Atlassian Documentation](https://confluence.atlassian.com/crowd/changing-your-password-152043805.html)

From that page:
> If you are [authorized to use Crowd](https://confluence.atlassian.com/crowd/authorization-to-use-crowd-152043800.html), you can log in to Crowd's Self-Service Console and change your password, as described below. If you have forgotten your password or your username, you can [ask Crowd to email your username](https://confluence.atlassian.com/crowd/requesting-forgotten-usernames-222200167.html) and [reset your password](https://confluence.atlassian.com/crowd/resetting-forgotten-passwords-152043794.html).

That said I did come across a feature request for Confluence to automatically redirect users to Crowd when they either forget password or want to change it. Please see <https://jira.atlassian.com/browse/CONFSERVER-57908> for more details.


Tags: confluence
get crowd token key using users email address
Asked by atkalikar:

I am making rest call to get crowd token key like "/session?validate-password=false" as part of body I am passing user's username. However my requirement is like this:

I have two applications and the same person uses them with different username but the email address is same. So I am looking for a way to get crowd token key using users email address to authenticate user to Jira.

Please suggest a solution.


Answers:
author: Bruno Vincent
body: I think you should take it the other way round. The person you are talking about should have one account in Crowd, the username being his email address (e.g. john.doe@example.com) and [aliases](https://confluence.atlassian.com/crowd/alias-196116917.html) for the two applications (e.g. jdoe for application 1 and john for application 2). Thus you could pass the email address in your request's body and the user could use different login names on the two applications.


Tags: jira
Azure AD Email as Username vs Login
Asked by Dan Levine:

Hello

We are trying to have Azure synchronize the users email addresses as their username vs their Azure AD username. Is there a way to change the mapping of this?

Both our Jira and Confluence have been using emails as username and we want to leave it as is.

It seems possible with Alias's but we do not want to do this for every user and every app, vs in the AD synchronizer.

Thank you so much for your help!

Dan


Answers:
author: Bruno Vincent
body: Hi [@Dan Levine](/t5/user/viewprofilepage/user-id/1760630)

As of today, Crowd's username is mapped to Azure AD's userPrincipalName as per [Atlassian's documentation](https://confluence.atlassian.com/crowd/configuring-azure-active-directory-935372375.html) (please read the field mapping section).

Thus Crowd aliases are definitely the best option here. This is easily scriptable thanks to [Crowd's REST API for managing user aliases](https://jira.atlassian.com/browse/CWD-1469?focusedCommentId=346678&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-346678).

comments: author: Kristin Lyons
body: Do you know if there is an equivalent to doing this with Jira/Confluence Cloud?


author: Bruno Vincent
body: Well, I haven't tested it myself but according to Microsoft's documentation, this should be possible:

* In SCIM (provisioning) settings, you need to map Atlassian's userName attribute to Azure AD's mail attribute (as detailed [here](https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial))
* In SAML (SSO) settings, you need to map the nameidentifier attribute to Azure AD's mail attribute (as detailed [here](https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-tutorial)).

Again, I haven't tested it myself but you might want to give it a try ?


author: Kristin Lyons
body: Thanks, this is helpful!


author: Paul Reynolds
body: Thanks you [@Bruno Vincent](/t5/user/viewprofilepage/user-id/853568)


Tags: active-directory

azure
Error : check folder permissions when tried to attach a file
Asked by Krishna Choudhury:

javax.servlet.jsp.jspException: com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: Unable to move attachment  

ERROR \[http-bio-8443-exec-34\] \[atlassian.confluence.servlet.ConfluenceServletDispatcher\] sendError Could not execute action

check folder permissions.


Answers:
author: Nic Brough -Adaptavist-
body: That suggests that there are one or more directories in \<confluence home\> on the server with the incorrect permissions.

You'll need to go on to the Confluence server and check and fix all the permissions and restart Confluence.
Remove user from crowd database
Asked by Tahir Dar:

We have crowd configured with active directory. Users are added to a AD group and they appear on crowd. We removed a user from AD group but crowd is still showing that user in its list. We have restarted crowd but still user does not go away.

Can you let us know what is the best way of removing the user.

Regards

Tahir


Answers:
author: Bruno Vincent
body: Hi [@Tahir Dar](/t5/user/viewprofilepage/user-id/980491)

How did you integrate Crowd with Active Directory? There are actually two different options:

1/ [Delegated Authentication Directory](https://confluence.atlassian.com/crowd/configuring-a-delegated-authentication-directory-128287004.html): in that case, if you remove a user from AD, the user will not be removed from Crowd. That is the expected behavior.

2/ [LDAP Directory Connector](https://confluence.atlassian.com/crowd/configuring-an-ldap-directory-connector-18579550.html): in that case, if you remove a user from AD, the account will also be automatically removed from Crowd when you synchronize the directory.

My guess is that you might have used option #1

If you used option #2, I suppose that the LDAP filter in the configuration tab of your LDAP directory connector might be wrong

comments: author: Tahir Dar
body: Hi Bruno,

I used option #2 and the user filter had a group that needed taken out. The isuue is now fixed.

Thanks
Password reset link redirects to 404
Asked by Richard de Souza:

I've just recently setup Crowd 3.3.2 and my users are reporting that the password reset links they receive in their email redirects them to a 404 page. I've done a lot of Google searches and I can't seem to find this issue mentioned anywhere else.

![crowd-password-reset-404.png](/t5/image/serverpage/image-id/43384i9C371F445DC5A160/image-size/large?v=v2&px=999 "crowd-password-reset-404.png")


Answers:
author: Richard de Souza
body: The solution was to change the Base URL from <https://crowd.domain.com> in General Options to <https://crowd.domain.com/crowd>.  

I discovered this after editing the reset link from

[https://crowd.domain.com/console/resetpassword.action?username=username\&directoryId=557057\&token=544e2e62add3b0a419f46fea6b69903409fcdddf](https://crowd.flyht.net/console/resetpassword.action?username=rdesouza&directoryId=557057&token=544e2e62add3b0a419f46fea6b69903409fcdddf)

to

[https://crowd.domain.com/**crowd/** console/resetpassword.action?username=username\&directoryId=557057\&token=544e2e62add3b0a419f46fea6b69903409fcdddf](https://crowd.flyht.net/console/resetpassword.action?username=rdesouza&directoryId=557057&token=544e2e62add3b0a419f46fea6b69903409fcdddf)and got the reset link to work.  

It would be helpful to have an example in the Base URL field description of what the url pattern is in the majority of cases. It's not obvious because the pattern is different from Jira, Confluence, and Bitbucket. Everything else in Crowd seems to work when you don't include the /crowd so, when an issue like this happens weeks after a seemingly successful installation, it's not clear what the cause is.
How to list users who are counted towards the Crowd License using Rest API
Asked by Mohd Abdul Aleem:

Requirement: I need to derive no of users who are counted towards license for Crowd.

Apps structure in crowd:

Currently we have 2 applications defined in crowd namely App1 \& App2.

Also we have 2 directories created as well, dir1 and dir2.

Both the directories are mapped to both the applications in the same order.

Now I have created two groups "grp1" \& "grp2", one in each directory respectively and added some users in each group.

Now in "Who can authenticate" section of "app1", I have mapped "grp1" under

"dir1" and under "dir2", "grp2" has been mapped.

The same goes for "app2" as well, in "who can authenticate" section for "app2", I have mapped grp1" under "dir1" and under "dir2", "grp2" has been mapped.

Now I need to fetch the no of users who are counted towards license from the above setup using rest API's.

Can anyone list out any Rest end point available in crowd for achieving this requirement or maybe can even point out the approach to be used using the existing crowd Rest Api's.

Any help would be appreciated.


Answers:
author: Amith Mathur _Appfire_
body: Hi [@Mohd Abdul Aleem](/t5/user/viewprofilepage/user-id/2461256),

One of the ways to retrieve the count, is running the database query against the Crowd Database. You can review [this page](https://confluence.atlassian.com/crowdkb/how-to-list-users-who-are-counted-towards-the-crowd-license-747834973.html), which has queries to list users who are counted towards the Crowd License.

Thanks,  
Amith Mathur


Tags: crowd-administration