youngmon/atlassian-qna huggingface dataset:
do we have sql cli for bamboo plugin
Asked by Anu Abraham:

Hi team,

i am using bamboo 5.11.3 and using "redgate DLM automation for bamboo" add on 1.0.8 version , while doing build in bamboo getting following error

"SQL CI executable cannot be found. Expected at one of nullsqlCI\\sqlci.exe null\\Red Gate\\DLM Automation Suite 1\\sqlCI\\sqlci.exe null\\Red Gate\\SQL Automation Pack 1\\sqlCI\\sqlci.exe null\\Red Gate\\sqlCI\\sqlci.exe null\\Red Gate\\DLM Automation Suite 1\\sqlCI\\sqlci.exe null\\Red Gate\\SQL Automation Pack 1\\sqlCI\\sqlci.exe null\\Red Gate\\sqlCI\\sqlci.exe but not found. Please install Redgate DLM Automation on this agent."

I have already added the add on in bamboo but still getting the error. Do we have any latest plugin for bamboo which dont need any SQL CI for bamboo.

The "redgate DLM automation for bamboo" over the version 1.3 does not need the SQL CI but unfortunately in bamboo the highest version is available is 1.0.8.   


Answers:
author: Rich Duncan
body: I don't use that plugin, but you probably need to (a) install the redgate product on your build agent and (b) setup a capability to tell the bamboo plugin where it is.

-Rich


Tags: atlassian-marketplace
Can a Confluence page be synchronized with Bamboo deployments info?
Asked by Ignacio Pulgar:

Can a Confluence Cloud page be synchronized with Bamboo Cloud deployments info?

Currently, we are updating the 'Deployed on' column manually, and would like it to be automatically updated:

deploy.png

<br />

Any ideas?  
[](https://community.atlassian.com/t5/Bamboo-questions/Can-a-Confluence-page-be-synchronized-with-Bamboo-deployments/qaq-p/233572?attachment-id=6051){#link_11670f85f6a7b8}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/25225/1/deploy.png){#display_11670f85f6a7b8_0}


Answers:
author: Evgeniy Kovalenkov
body: Any updates ?


author: Ignacio Pulgar
body: Thank you!


author: Nic Brough -Adaptavist-
body: I don't, sorry. I'd go back to Steven's comment and look for Cloud macros that can pull in information from Bamboo. But I don't spend a lot of time with Bamboo, and I'm not aware of any


author: Ignacio Pulgar
body: Invoking The Sage: @Nic Brough \[Adaptavist\]:

Do you know of anything that may help us in this regard?


author: Ignacio Pulgar
body: Do you mean the only option is developing our own Confluence macro?

I've been looking for Confluence addons to solve this need, but have found no real solutions.

Where are the "addon spammers" when you need them? ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh")


author: Steven F Behnke
body: You could approach this from a Confluence Cloud macro. That's really the only option unless existing add-ons are out there.


Tags: cloud

confluence

confluence-cloud
How to use the Bamboo 5.12 API to create a deployment project?
Asked by Allan Guigou:

I've been trying to figure out how to create a deployment project and the API documentation is confusing me.

image2016-6-8 14:57:47.png

I don't understand what information needs to be passed as a json because the API documentation shows it in xml format. image2016-6-8 15:3:22.png

Here is the Code that I'm trying to use.

Link to the full API: <https://docs.atlassian.com/bamboo/REST/5.12.0.2/#d2e1135>  
[](https://community.atlassian.com/t5/Bamboo-questions/How-to-use-the-Bamboo-5-12-API-to-create-a-deployment-project/qaq-p/237913?attachment-id=6253){#link_11670fbc4e80c4}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/7494/1/image2016-6-8%2015%3A3%3A22.png){#display_11670fbc4e80c4_0}  
[](https://community.atlassian.com/t5/Bamboo-questions/How-to-use-the-Bamboo-5-12-API-to-create-a-deployment-project/qaq-p/237913?attachment-id=6254){#link_11670fbc4e80c4_0}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/7494/2/image2016-6-8%2014%3A57%3A47.png){#display_11670fbc4e80c4_2}


Answers:
author: Alexey Chystoprudov
body: Hello @Allan Guigou,

Try this snippet, planKey is key of existing plan

```
curl -X PUT -H "Content-Type: application/json" http://localhost:9087/bamboo/rest/api/latest/deploy/project -d '{"name":"test deployment", "planKey":{"key":"TP-MS"},"description":"some project description"}' -u admin:admin
```

comments: author: Bibin Mohan_K
body: Working :)
Maven task is failing with IndexOutOfBound exception
Asked by Jewel Francis:

Hi Team,

We are using Bamboo for our build. The first task in the plan is "Dump Variables to Log" The second is source code check out and third is Maven 3.x

The first two tasks complete successfully and the third task, the Maven one is failing with IndexOutOfBoundsException.

We are using Maven 3.3.3 and JDK 1.7.0_45

Please let me know if you have seen any issues related to this.

Warm Regards,

-Jewel


Answers:
author: Przemek Bruski
body: We can't help you without a stack trace.


author: SidduAngadi
body: Maven Repo might have corrupted. cleanup maven repo and try again.


author: rverschoor
body: Try running the Maven build manually (on the same machine the Bamboo build is running, while being logged in as the same user that started Bamboo).  
If that build also fails, the problem is with the Maven build itself, not Bamboo.
Allow users to view issue status in portal without logging in
Asked by Andrew Cummings:

I've granted anonymous access to the customer portal (the help center). Users can raise an issue without logging in, which is good. I want users to also be able to view issues (completed/in progress, comments, etc) without logging in.

I changed the Browse Projects permission to Public, so it now claims "Any logged in or anonymous user can browse this project." However, when I try to view an issue in the portal (there is a link in the issue titled "View request in portal"), Jira forces me to log in.

Is there some other way to access issues that I don't know of? I feel like changing the Browse Projects permission would be sufficient, but apparently not?

If this helps, I entered in an email without a Jira account to the "Email confirmation to" field when submitting the issue. This email successfully received an update when I commented on the issue from the Jira account. However, when I click on the "View request" button, it redirects me to the help center, and again asks for me to log in.


Answers:
author: Joseph Chung Yin
body: [@Andrew Cummings](/t5/user/viewprofilepage/user-id/5409157) -

Welcome to the community. It is my understanding that one (customers) will need to log into the portal URL to access the issues. I am not aware of one can access the issue in the portal without login.

However, it is possible to setup login free portal for customers to access the portal and create issue. I am not certain if he/she will have the right to access the issues in the portal. Take a look at this reference link - <https://confluence.atlassian.com/servicemanagement/introducing-the-login-free-portal-for-jira-service-management-1155497450.html>

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Disable tickets created by clients from automatically following me
Asked by Ivan Gonzalez:

Hello!

To ask for your community help.  
I see that when a client creates a ticket and when reviewing the tickets from Jira Service Management, the assignment is made automatically to my user. Could you tell me how to disable it because in my project there are 3 agents and I need that when a ticket arrives any of the 3 can be assigned.

Thank you so much


Answers:
author: Mikael Sandberg
body: Hi [@Ivan Gonzalez](/t5/user/viewprofilepage/user-id/5409045),

Welcome to Atlassian Community!

The first thing to check is if under Project settings \> Details and see if the default assignee is set to Unassigned or not. If it is set to unassigned the next thing I would check is to see if on the request type you have added assignee as a hidden field on the request form. After that I would check and see if there is an automation that sets the assignee.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I replicate the numbered list format for the description field from server in cloud?
Asked by Tyler Kosaski:

I am in the middle of a cloud migration and I have a question about a minor difference between server and cloud that is causing a small headache.  

In server the numbered list format uses all numbers for indented points, where cloud uses a mix of numbers and letters. My users using Xray to manage their tests and because of this there is a discrepancy in the "numbering" between the field and Xray.   

Is there a way to configure the field to use the all numbered system from server?  

Server Example:

![Server Numbered list example.png](/t5/image/serverpage/image-id/301358i69B5B1B3E94531CD/image-size/large?v=v2&px=999 "Server Numbered list example.png")

Cloud Example:

![Cloud Numbered list example.png](/t5/image/serverpage/image-id/301359iDB3FBC5F7C828C48/image-size/large?v=v2&px=999 "Cloud Numbered list example.png")  


Answers:
author: Marc - Devoteam
body: Hi [@Tyler Kosaski](/t5/user/viewprofilepage/user-id/5190299)

No this can't be changed in the field.

How does the numbering relate to the Xray test setup you are using?

comments: author: Tyler Kosaski
body: When the numbered list is pulled into XRay, the Acceptance Criteria from the field is numbered correctly, this results in the client seeing line item "b" where the tester sees "2" in Xray.


author: Marc - Devoteam
body: Hi [@Tyler Kosaski](/t5/user/viewprofilepage/user-id/5190299)

I check and yes this is the case.

I can't tell you why this is different, but for visibility it makes sence, to me at least.

You might need to change and adapt on the way of working between clients and testers need to work together

I don't see that the field rendering will be changed.

You can raise it at Atlassian Support of course.


author: Joseph Chung Yin
body: [@Tyler Kosaski](/t5/user/viewprofilepage/user-id/5190299) -

I am not familiar with Xray product, have you already check with the vendor for possible technical support on this migration topic?

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Tyler Kosaski
body: Thank you for your reply!   

The Xray side of things is working correctly in this instance and what I am looking to change is native Jira functionality.


Tags: cloud

jira-service-management

jira-service-management-cloud

rich-text

server
Create Confluence Page with Project Automation
Asked by Melissa C:

Hello

Has anyone been able to create a Confluence Page using a Project Automation Rule?  
I have attempted a number of times but I'm not able to successfully create one.

I've attached the simple rule that I created.

When I attempt to run the rule I get error messages 500, 302 or 200. I was able to work through 500 error but can not figure out the others.

Any suggestions would be greatly appreciated. ![2024-01-18_10-48-17.jpg](/t5/image/serverpage/image-id/301309i883FA32C5B01EDA4/image-size/large?v=v2&px=999 "2024-01-18_10-48-17.jpg")![2024-01-18_10-45-37.jpg](/t5/image/serverpage/image-id/301308i0BA89D44B48C427A/image-size/large?v=v2&px=999 "2024-01-18_10-45-37.jpg")


Answers:
author: Eugenio Onofre
body: Hi [@Melissa C](/t5/user/viewprofilepage/user-id/474554)

Seems you are trying to create a page in a Confluence Cloud? If yes, you may consider using the appropriate Confluence REST APIs:  
<https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-post>

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio

comments: author: Melissa C
body: [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586)   
Thank you but I'm trying to create a page in Confluence 7.19.16

I was trying to create this using Project Automation in Jira Automation


author: Melissa C
body: [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) - Any suggestions for this question


Tags: jira-service-management

jira-service-management-server

server
Issue reporters not receiving email notifications for "Reply to customer"
Asked by Trevor:

I'm trying to set up and test a JSM project for bug reporting for our company.

When I send a reply to customer on a test issue I've created the reply appears in the portal, but no email notifications are being received by the customer / reporter.

I have tested this as the reporter with both my work email, which is the same email I'm a Jira admin with, I've also included a +1 to make it a different email, and I have tested this with my personal email address, which is different than my Jira login email address.

This is the button I'm clicking to send a reply to customer on the JSM issue.

<https://app.screencast.com/bngcouzKJXVtt>

Is there something else I have to do to make it so the reporter receives an email notification when we reply to customer?

Thanks in advance


Answers:
author: Trudy Claspill
body: Hello [@Trevor](/t5/user/viewprofilepage/user-id/3698080)

Do you receive any email notifications at all from the Jira instance for any other activities?

Go to Project Settings \> Customer Notifications and confirm that notifications are enabled for Public Comment Added .


Tags: cloud

jira-service-management

jira-service-management-cloud

notification
Help needed to filter emails that will generate issues in service desk
Asked by Tech Support SpectrAxe:

Hi Everyone, I need some direction / help please to explain how we can filter only certain emails from our email address support@xyz.com to create service desk tickets in JIRA.  

At the moment all emails sent to support@xyz.com are turning into tickets, it's acting like a catch all address for tickets. We have other correspondence on this email that I don't want to turn into tickets, I only want certain emails maybe with the subject keyword "support" to become tickets.  

I tried looking into settings to do this but I'm unable to find a way, is this even possible?


Answers:
author: Fabian Lim
body: Hi [@Tech Support SpectrAxe](/t5/user/viewprofilepage/user-id/5408977)

Welcome to the community!

As far as I know, there is no configuration to stop jira tickets based on subjects from being created when you set the email configurations.

There may be some plugins that may do it for you, but you will have to disable the JSM email requests.

The other option is to have a new dedicated support email to avoid looking at the subject.

I hope this helps.

Fabian


author: Tech Support SpectrAxe
body: Hi Fabian this is very helpful and thank you for your welcome. Looking forward to contributing here too as we start get expertise on the service desk tool.


Tags: cloud

jira-service-management

jira-service-management-cloud
Help with automation rule using advanced issue edit JSON
Asked by Josh Cabrera:

I inherited automation rules from someone no longer at the company, and I only know the basics of JSON.

The rules are a mess and errors are logged 50% of the time, so I'm trying to clean them up.

My biggest problem at the moment is that I don't understand a particular component of the rules.

If I understand correctly, the previous component is looking up objects and retrieving the "ItApproverUserNames" attribute/field value, which is an array of users.

Looking at the block below, which is using the **Edit issue fields**action with the advanced or additional fields option - can anyone help me understand what "first" is doing after "ItApproverUserNames"?

Is it simply making sure it fetches the values from the first array item? If so, isn't that unnecessary - i.e., shouldn't it default to that if not specified?

```
{
"fields": {
"IT Approval": {{lookupObjects.ItApproverUserNames.first.asJsonObjectArray("id")}}
}
}
```


Answers:
author: Kai Becker
body: Hi [@Josh Cabrera](/t5/user/viewprofilepage/user-id/5408949)

welcome to the community and thanks for your question.

To better understand your problem and the rule, could you please post a screenshot of the rule and the attributes of the object?

comments: author: Josh Cabrera
body: Thank you, Kai.

I ended up rewriting the rule entirely and resolved my issue.

The issue was very poor logical flow of the components and had nothing to do with the JSON that I was concerned about.

Appreciate your help!


Tags: automation

cloud

jira-service-management

jira-service-management-cloud

json

smart-value
Why is a user ID missing the start when using Send Web Request to Create a Confluence Page?
Asked by James Twidale:

Hi,

I hope I can explain this well enough.

I am trying to create a Confluence page in a specific format using Jira Service Management Automation by sending a web request. I am also taking data from a Jira ticket to populate the page upon creation using smart values.

I have a field which is a multi-select user picker containing 3 users.

I am creating a variable to list these users and add \[\~ to the start and \] to the end of each user account ID, so the output is \[\~619fsk884657a0592709f28d4\] (example) and then referencing the smart value of the variable in the Web Request - {{Cont}}.

Variable smart value: {{#issue.customfield_10952.accountId}}\[\~{{.}}\], {{/}}

![Web Request Issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/301290iF822D891A9C6382F/image-size/large?v=v2&px=999 "Web Request Issue.png")

When the Confluence page is created, users who have a simple user ID like in the example above work fine and get mentioned on the page, but users who have "712202:" at the start of their user ID have this part cut off so it doesn't use the full user ID and can't mention this person in the Confluence page.

Can anyone advise why this is happening and a way to fix this, please? I have looked everywhere on the internet and can't find anyone else having this issue.

Thanks


Answers:
author: James Twidale
body: I have been on with Atlassian support who have advised this is happening because there is an overlap on how space keys with wiki are called. They use the same input for both things.

They have raised a bug ticket for this: <https://jira.atlassian.com/browse/CONFCLOUD-77495>

There is no workaround so please vote for this so they fix it within the next 20 years.

Thanks


author: Najjar _Innovura_
body: Hello James

I noticed you're facing challenges with automating Confluence page creation using Jira's smart values. ? Why not simplify the process? Our app, [Pageify - Automate pages from Jira](https://marketplace.atlassian.com/apps/1221971/pageify-automate-pages-from-jira?tab=overview&hosting=cloud), automates Confluence page creation directly from Jira workflow transitions.

You can use Jira issue fields to populate templates seamlessly. This means no complex web requests or micro-editing?templates inside a small text area

Give Pageify a try --- it's designed to support your documentation

Hope this helps, and happy automating! ?


author: James Twidale
body: ![Web Request Issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/301288i821B04A0578FF8DD/image-size/large?v=v2&px=999 "Web Request Issue.png")

Sorry, forgot to add this image of the web request.


Tags: automation

cloud

confluence

jira-service-management

jira-service-management-cloud

mention
Atlassian Assist "Raise a request" button not working
Asked by josh.luttrell:

We are rolling out Atlassian assist as a secondary channel for raising support requests but we're seeing some really inconsistent and unreliable behavior from the Slack app. In-channel, everything works as expected. You tag it with the ticket emoji, fill out the ticket and we're notified of the ticket but within the Assist app itself, the big green "Raise a request" button that everyone wants to use just spins and does nothing. It was working perfectly when we initially tested this feature back in October but recently it has just stopped and I can't figure out why. I've removed and reauthorized the app in Slack already so that wasn't the problem and our request types haven't changed since the app was first added so there shouldn't be anything in the backend of our JSM instance that could have broken this.

Any thoughts or recommendations on troubleshooting this?


Answers:
author: josh.luttrell
body: I ended up turning off the "Hide project during issue creation" radial button in the chat settings and that resolved it.


author: Greg Beauchamp
body: Having the same issue as of yesterday. More Actions \> Raise a request brings up a Slack pop-up window with a spinning progress wheel that never resolves.


author: Ryan Owens
body: Still having this issue as of 08/04/24 - anyone found a solution for this?

comments: author: josh.luttrell
body: The comment I marked as the answer is what resolved it for me. If that's not the case for you I'm not sure where else to look since I kind of stumbled into that solution.


author: Ryan Owens
body: sadly already tried that to no success


author: Kai Becker
body: Hi [@josh.luttrell](/t5/user/viewprofilepage/user-id/5173243)

did you see any errors in the browser console or the network tab?  
Does this issue persist for a few days/weeks?

comments: author: josh.luttrell
body: it's been consistently broken all week and I haven't been able to find any errors to dig into


author: Sam Kim
body: we are having this same issue. any suggestions on where to check to fix?


author: josh.luttrell
body: I ended up turning off the "Hide project during issue creation" radial button in the chat settings and that resolved it.


author: Lee Schneider
body: We started experiencing this issue on March 1. The remedy described above does not resolve the issue for us.


author: Brian Thompson
body: Same issue here, starting February 29th.


Tags: cloud

jira-service-management

jira-service-management-cloud
Create and Maintain Service Mgmt Customers from an Assets User schema
Asked by deborah a plante:

We are importing our client contacts from Hubspot to Assets. We would like the Assets Object Schema "Client Customers" to create and maintain the users access, including assigning/removing to an Organization.

Is this possible?

JSM data center v5.12


Answers:
author: Kai Becker
body: Hi [@deborah a plante](/t5/user/viewprofilepage/user-id/796281)

I haven't done this yet, but one Server/DC Instances I would say pretty much everything is possible, but maybe requires scripting.

Assets Automation could be used to trigger http requests to the [REST API](https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/#servicedeskapi/organization) but this has two major problems:

1. The things you can configure within the Asset Automation Rules are very limited  
2. The APIs mentioned above are experimental and could change or get disabled in further Jira versions

Best way would probably be:

1. Using Asset Automation to trigger a ScriptRunner Script  
2. Using ScriptRunner and native JAVA APIs to create and modify the organizations  

Here are some more links on Scripts for accessing the Organizations data:

<https://library.adaptavist.com/entity/add-user-to-organisation-when-service-desk-issue-created>

<https://library.adaptavist.com/entity/use-the-rest-endpoint-to-get-list-of-organizations>

Hope this helps you get started.


Tags: data-center

jira-service-management

jira-service-management-server

server