youngmon/atlassian-qna huggingface dataset:
Merging Two Projects to one
Asked by Solomon Abrtaham:

My two teams are thinking about merging into one but we need to still have a separation due to it being two different products being developed that rely on each other. what would be the best way to do this?


Answers:
author: John Funk
body: Hi Solomon - Welcome to the Atlassian Community!

Since these are two distinct teams, I would leave them in two distinct Jira projects. But then I would create a new board that uses a board filter which shows issues from both projects. This is all assuming that both projects are Company-managed projects.

comments: author: Solomon Abrtaham
body: Thank you [@John Funk](/t5/user/viewprofilepage/user-id/7148)

I wanted to make sure that would be the best option. Have a wonderful day!


author: John Funk
body: Thanks, you, too.


author: Jeroen Poismans
body: Hi and welcome to the community!

Why do you want to merge the projects if it's still 2 different products with probably own releases, backlogs ...

The mergeing of 2 teams does not necessarily mean you need to merge the 2 projects which clearly represent 2 different products. Can you elaborate a bit on the "why" (why you think it is necessary to merge?)

Jeroen

comments: author: Solomon Abrtaham
body: Hello Jeroen,

Thank you for your quick response and welcome.

Project 1 was originally built a decade ago and has since undergone continuous updates. On the other hand, Project 2 is a new initiative categorized under the same directive as Project 1. Currently, we have 2 distinct teams working on these projects, and our goal is to merge them into a unified board where developers have the flexibility to select tasks from either project. Our release cycles are synchronized.

I was trying to decide if I should just make a new board on both projects that filters for both Project 1 and 2 so the active Product Owners create cards in their separate backlogs, or if there is a way to merge them but also have a way to distinguish which project an issue is addressing?

Best Regards,

Solomon


Tags: cloud

jira-cloud
PRECISO EXCLUIR UM CART?O , POREM N?O ESTOU MAIS COMO ADMISTRADOR
Asked by Junior Bettencourt:

PRECISO EXCLUIR UM CART?O , POREM N?O ESTOU MAIS COMO ADMISTRADOR,

COMO FA?O PARA VOLTAR A SER ADMISTRADOR DO CART?O?


Answers:
author: Alex W
body: Hi [@Junior Bettencourt](/t5/user/viewprofilepage/user-id/5421349) - welcome to the Community!

All members of a board should be able to delete cards on it. You can learn how to delete cards here: <https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/>
Automatically Call "Email for this card" attribute
Asked by Roni Jay (Info Systems Project Manager):

Howdy! I am hoping to create an automation where when a card is created on a board, I get an email whose content is a variable piece of information from the card AND \*the card's "Email for this card"\*. I've got everything working except for getting the "Email for this card" automatically. I understand that there is not a variable for that attribute to call using automation. Can anyone share the pattern matching for that attribute so I could piece it together, or what it's called in API?


Answers:
author: Theodoro Reato
body: Hey Roni,

How are you doing? I hope you're having a nice day,

You can use the variable {cardlink} to add the card link on the email, you can create a hyperlink with the pattern:

```
[{cardname}]({cardlink})
```

If you face a problem let me know!
Can cards be combined?
Asked by Stephanie Schneider:

We have duplicate cards and would like to combine the information. Is this possible?


Answers:
author: Oliver S
body: Hi Stephanie,

While Trello doesn't currently have a native feature to merge cards together, there is a workaround that you can use to transfer the activity, checklists, and attachments between cards while preserving the date and time stamps.

To do this, follow these steps:

1. Open the card you want to transfer information from.
2. For checklists, open the target card, click on the "Checklist" button, and then use the "Copy Items From..." box to select the card that has the checklist you want to copy.
3. For attachments, download them from the source card and then re-upload them to the target card.
4. For comments, you'll need to manually copy and paste the text from the source card to the target card. Unfortunately, the date and time stamps will not be preserved for comments, but you can include the original date and time in the copied text if you'd like to keep a record of it.

We understand that this process is manual and less than ideal. However, it should help you combine the information from multiple cards into one.
How to get a tagged person in JIra to also tag in google chatbot
Asked by Travis Sims:

How to get a tagged person in JIra to also tag in google chatbot??? I shows an id instead of the persons name


Answers:
author: Alex W
body: Hi [@Travis Sims](/t5/user/viewprofilepage/user-id/5247616) - it looks like you raised this request in the Trello side of the Community. Can you please raise this question in the Jira product you're referring to?
REST-API Docs out of date
Asked by Wolfie:

So I am using the REST-API, and with every link, (example:  
<https://api.trello.com/1/checklists/>{id}/cards), always returns "The requested resource was not found." for me


Answers:
author: David Bakkers
body: Hello [@Wolfie](/t5/user/viewprofilepage/user-id/5421226)

The error you're getting comes as no surprise, given that to lookup a checklist on a card you would use:

**GET** <https://api.trello.com/1/cards/{id}/checklists>  
... exactly as it says in the completely up to date and correct [documentation for that endpoint](https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-checklists-get)

comments: author: Wolfie
body: Thats exactly what I'm using, but it returns an error  

<br />

\`\`\`py  
import requests  
import json  
id = "THE ID"

headers = {  
"Accept": "application/json"  
}

query = {  
'key': 'THE KEY',  
'token': 'THE TOKEN'  
}

url = f"<https://api.trello.com/1/checklists/>{id}/cards"

response = requests.request(  
"GET",  
url,  
headers=headers,  
params=query  
)

print(response.text)   
\`\`\`  

I replaced the values in here, but in my code, its that


author: David Bakkers
body: In your Python code shown above:
url = f"<https://api.trello.com/1/checklists/>{id}/cards"  
I can see nothing in your declaration of the **url** variable that would cause the '{id}' to be substituted with an actual ID of an actual card, something like:
url = f"[https://api.trello.com/1/](https://api.trello.com/1/checklists/)cards/4d5ea62fd7etcetc/checklists  
where '4d5ea62fd7etcetc' was an actual ID of an actual card.  
I get the feeling that maybe you should spend some more time learning about how to use Python in general. Do a Google search on *'trello rest api python examples'* to get started.  
Have fun.


author: Wolfie
body: I know Python. I use an f-string for the **URL** var


author: Wolfie
body: Ohhh wait, the ID is an ID of a card


author: Wolfie
body: Wait no


author: Wolfie
body: I have been using Python for years


Tags: api

https

rest-api
problemas con las notificaciones
Asked by Mesa De Adyuda:

anteriormente cuando una tarea estaba a punto de vencer llegaba un correo electr?nico avisando de esto, tambi?n cuando se hac?an cambios en las tarjetas, pero ahora es aleatorio y necesitamos que siga siendo constante,

favor su ayuda


Answers:
author: Alex W
body: Hi [@Mesa De Adyuda](/t5/user/viewprofilepage/user-id/5421048) - welcome to the Community!

I'm not 100% sure what you mean by this request. I can see we're successfully sending you email notifications, and many are being sent to you.

I recommend having a read through the following help doc if you haven't already so you can understand when notifications will be sent to you in Trello: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>

After reading that, can you elaborate on your question about notifications?

comments: author: Cony Online
body: Hola Alex! Yo tengo un tablero con mi equipo de trabajo y no logramos recibir ninguna notificaci?n. Ya prob? todo, pero no lo logro, por favor, podr?s ayudarme?


author: Alex W
body: Hi [@Cony Online](/t5/user/viewprofilepage/user-id/5475149) - please raise a new question for your issue at <https://community.atlassian.com/t5/forums/postpage/board-id/trello-questions>
Once somebody clicks on 'Don't show me this again' option for the Readme power up's notification,
Asked by John Lazarus:

As the title suggests, we have some users who have clicked on the 'Don't show me this again' option for the Readme powerup's option that comes as we were testing some things out. What would be the way to start seeing it again?


Answers:
author: Mutya A
body: Hi John, welcome to the Trello Community!

You should be able to find the Readme Power-up icon when it's enabled on that board. Here's what the icon looks like below:  
![2024-02-05_18-24-26.png](https://community.atlassian.com/t5/image/serverpage/image-id/304222iA507B5A68C8D60A5/image-size/large?v=v2&px=999 "2024-02-05_18-24-26.png")

Once you click on it, the Readme will pop up and you can choose to uncheck the 'Don't show me this again' option from there.

Hope this helps but let me know if you have any other questions!

-----  
If this post ***helps*** your query, then please consider **Accept answer** , **Like** or click up arrow to **Vote** to help the other users find it more quickly.


Tags: power-up

readme
Evernote PowerUp Autorization
Asked by wilfrid:

Hello,

Even though Trello and Evernote are authorised to link, Trello still asks me to link my Evernote account. Do I need to wait a while or is it immediate?

Bonjour,

Malgr? l'autorisation de lien entre trello et Evernote, Trello me demande quand m?me ? associer mon compte Evernote. Faut-il un laps de temps ou est-ce imm?diat ?

![Screenshot 2024-02-02 at 11.30.13.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303992iB6C766A49271351B/image-size/large?v=v2&px=999 "Screenshot 2024-02-02 at 11.30.13.jpg")![Screenshot 2024-02-02 at 11.30.18.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303993i7492646340CF516A/image-size/large?v=v2&px=999 "Screenshot 2024-02-02 at 11.30.18.jpg")


Answers:
author: Walt Cooley
body: I'm having the same issue as of today May, 10, 2024.


author: Lara
body: Hi [@wilfrid](/t5/user/viewprofilepage/user-id/5420861) [@Denis Boaghe](/t5/user/viewprofilepage/user-id/5493575) ,

It seems you are running into a known issue that is being tracked in the following bug report here: [TRELLO-27](https://jira.atlassian.com/browse/TRELLO-27).

I would encourage you to visit that bug, log in with your Atlassian account, and click **Start watching this issue** on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email.

There are a number of factors that determine how Atlassian prioritizes bug fixes. You can learn more about this by reading the [Atlassian Cloud Bug Fix Policy](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

If you have any questions about the bug report, any additional information about the bug you would like to share, or any comments on our bug fixing policy, please let us know!

All the best,

Lara  
The Trello Team


author: Denis Boaghe
body: I am having the same issue, hope this gets fixed soon..


author: Theodoro Reato
body: Hi there,

This is a known bug, and we're aware of this case!

We passed it to our dev teams to be analyzed. While I don't have an ETA on when a fix for the issue will be pushed, we will deploy it as soon as one is available. As Trello bug tickets are not publicly available, you will not be able to follow the resolution but this is something we have under consideration for the future.

Have a great week,


Tags: evernote
restoring access to a deleted account
Asked by Lyubava Umanec:

Hello! I am writing to you from my wife's account. My account, @ErnestFedichev, was blocked. I work remotely and observe in different countries. At the moment I was in Russia. . This is an error deleting my account and I want you to restore access to it. I would like to upload information from Trello. Your email went to spam and I missed it! Please help me gain access to my information.


Answers:
author: Sushant Verma
body: Hi [@Lyubava Umanec](/t5/user/viewprofilepage/user-id/5420778)   

Welcome to the community!  

Please contact Trello Support via <https://trello.com/contact>  

Regards,  
Sushant Verma
Boards Access
Asked by Karolina McIlroy:

Boards access   
I want to be able to give my clients access only to the boards that relate to their work. What setup do I need to have for that?  
They need to be able to add to the boards they are on, but not see other boards in my workspace.   
Do they have to be members or can they just be guests? At the moment some are on as guests and some as members - I don't even know how that happened.   
Can someone help / explain, please?


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@Karolina McIlroy](/t5/user/viewprofilepage/user-id/5420703),

Cigdem from [Hipporello](https://www.hipporello.com/) here. I think you can add each client to a board and set the board's privacy to "Private", meaning only people added to the board can access, or join the board or create cards. A member of one board will not be able to view or join other boards unless they are added as members. That should solve your problem.  

On a separate note, have a look at the [Service Desk Power-Up](https://www.hipporello.com/trello-power-ups/service-desk) for client requests and communication.

Good luck,


author: Sushant Verma
body: Hi [@Karolina McIlroy](/t5/user/viewprofilepage/user-id/5420703)   

Welcome to the community!  

I found this information that you may find useful.

Types of Trello Users {#toc-hId--405947726}
-------------------------------------------

When it comes to permissions on a board, there are different types of Trello users:

* **Invited Members** - An invited user is someone who has been invited to a board but who hasn't yet confirmed their account. Their user icon will appear to be grayed out in the Members area of the board.
* **Board Members** - A normal member is simply a member of a board.
* **Observers** - An observer is a member with read-only access to a board. (Observers are only available to teams with [Trello Business Class](https://trello.com/business-class)).
* **Team Members** - You can make a board belong to a team, so a team member is a user who belongs to the same team as the board.
* **Guest**- A normal member on the board. The user is however not a member of the team that the boards belongs to.
* **Board Admin**- A board admin is a member of the board who can do anything on the board. Board admins are marked by the blue and white chevron in the bottom right corner of their avatar.

So ultimately the invited members are those that still need to go into their email when they set up there account to confirm their Trello account.

As for guests, A guest is someone who is on a board, but not on the Trello team that owns that board. Guests can only see the Trello board to which they are invited; they can't see any other team boards. A board member who is on one team board is a Single-Board Guest of that team. Do you happen to have additional boards that the "team members" would also have access to (now or for a previous class?)

Here is an article that talks about the permissions and access.

<https://help.trello.com/article/791-changing-permissions-on-a-board>

Hope this helps!  

Regards,  
Sushant Verma


Tags: access
How do I get Agile Cards for Trello?
Asked by Dick Robinson:

I want to print cards and lists. Does this print front and backs of cards?


Answers:
author: Oliver S
body: Hi Dick,

It appears that the Agile Cards - Print Your Board Power-Up has been discontinued by the developer.

There are some alternative options suggested here: <https://support.atlassian.com/trello/docs/printing-in-trello/>
Is there an automation to remove any archived trello attachments?
Asked by Breana Frausto:

![Trello question.jpg](/t5/image/serverpage/image-id/303888iBE4A20EB76D2B81A/image-size/large?v=v2&px=999 "Trello question.jpg")


Answers:
author: Sushant Verma
body: Hi [@Breana Frausto](/t5/user/viewprofilepage/user-id/5420477)   

Welcome to the community!  

Here's how you can create it:

* Go for Automations \> Rule
* For the Trigger, select "when a card is archived"
* On Actions, select Cascade, then "for each card linked in the attachments"
* And last, change the "Link cards" to "Unlink the cards".

Feel free to modify the conditions as you see fit, like "when a card with the red label is archived". I hope the information helps!  

Regards,  
Sushant Verma
C?mo puedo cambiar el nombre de un usuario en jira?
Asked by luz.botero:

Algunos quedan con el correo


Answers:
author: Alex W
body: Hi [@luz.botero](/t5/user/viewprofilepage/user-id/4638016) - it looks like you have raised this question in the Trello Community. Can you please raise this in the Jira product that your question is related to?
How do I promote a Member to Owner/Admin when all previous Admins have left the board?
Asked by Jarime Baethge:

The original owners/manages of the board have left our group/company and the remaining members need Administration capabilities to manage the board.

What is needed to make the necessary promotion from a Team Member to Board Owner/Manager?


Answers:
author: Sushant Verma
body: Hi [@Jarime Baethge](/t5/user/viewprofilepage/user-id/5420480)   

Welcome to the community!  

Please follow below document. Hope this will help you.  

<https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>  

Regarads,  
Sushant Verma
I have problem with continue payment term
Asked by setthalat-CEO:

I use Trello bout one year and every monthpayment term never have problem until last year I got email alert from program that credit card can't pay successful, then I tried to update payment term every way that I can do, exp. change credit card, call to my credit card service for check. But finally I still can't pay and upgrade. that effective some function or feature can't use. who have problem like me? and to solve this problem?


Answers:
author: Alex W
body: Hi [@setthalat-CEO](/t5/user/viewprofilepage/user-id/5241609) - we don't support billing issues over the Community. Can you please raise a billing ticket at <https://trello.com/contact> ?
How to re-open a closed board
Asked by Yusra Ameen:

Hello

i closed a board in my workspace, but I need to re-open it to recover the information from the board, so how can I reopen it again?


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Yusra Ameen](/t5/user/viewprofilepage/user-id/5420343) check out this article: <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

comments: author: Yusra Ameen
body: What if it's permanently closed?


author: Hannah Humbert - Simpla Workflows
body: Then it's permanent, so that means it can't be reversed. Are you sure it's permanently deleted and not just closed?


author: Yusra Ameen
body: Closed and then I pressed delete but I don't know if it's permanently deleted or temporarily deleted

could you check form your side? The board name is Deals


author: Hannah Humbert - Simpla Workflows
body: [@Yusra Ameen](/t5/user/viewprofilepage/user-id/5420343) Sounds like it's permanently deleted - it's either closed or permanently deleted. There's no "temporarily deleted". If you try to search for it and nothing comes up, then it's gone. I'm a community leader, I don't work for Trello. If you're wanting to speak to a Trello rep you can reach out to them here: <https://trello.com/contact>
The same date for the card as for the checklist item
Asked by asckvas:

Hi everybody. What I'm trying to do is this: when I set the due date for an item associated with a card in the checklist, this card should automatically be found and the same date should be set as in the checklist. I couldn't find the right variable. That's what we have so far:

```
when a due date is set on a checklist item, find a card with link "{checklistitemname}", and set due date ...
```

<br />

What can be done with these? Thank you in advance for your help!


Answers:
author: Theodoro Reato
body: Hi there,

How are you doing? I hope you're having a lovely Monday,

Unfortunately, it's not possible to set the [Automation](https://support.atlassian.com/trello/docs/butler-overview/) as you described. I'm unsure if it'd help, but if the due date was in a [Custom Field](https://support.atlassian.com/trello/docs/using-custom-fields/), you could add the same date in the triggered card on the card found.

If you have any questions, let me know.

![Screenshot 2024-02-05 at 6.26.05?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/304471i6D1ADDCF533F64F6/image-size/large?v=v2&px=999 "Screenshot 2024-02-05 at 6.26.05?PM.png")

comments: author: asckvas
body: Hello. Thanks for the reply. Yes, I have already realized that there is no such possibility. Unfortunately, the method with custom fields does not suit me. It would be great if such a feature appeared in the future.


author: Theodoro Reato
body: Hello! I can definitely create a feature request,

Unfortunately, this will not guarantee that such a feature would be built, but it would certainly bring it to our Product team's attention to be considered, especially if more users have asked for the same thing. :)


author: asckvas
body: Thanks! That would be great.


Tags: card

checklist

due-date
Where from can I download the Trello app for MacOS 10.11 El Capitan?
Asked by Dernei R?bert:

I am still using my mac with MacIS 10.11. I want to reinstall Trello, but cannot find the installer for my system. In the app store is only the most recent version available.


Answers:
author: Nikola Perisic
body: Hello [@Dernei R?bert](/t5/user/viewprofilepage/user-id/5172789)

There aren't any installers for the macos version of the system. Alternatively, you can use the web version of the app and create it as a macOS application.

Refer to this link: <https://community.atlassian.com/t5/Trello-questions/Trello-macOS-Download/qaq-p/1003350>

comments: author: Dernei R?bert
body: Thank you very much, I still have the installed desktop app, however just wanted to reinstall, due from the last update this version appears often a blank white screen for few secs when clicking on something which is very irritating. So did you seen a solution for this behaviour maybe? By the former versions it wasn't seen. By the other PCs in our office with new OS we don't experiencing this.


author: Nikola Perisic
body: The blank issue can be found here: <https://community.atlassian.com/t5/Trello-questions/macOS-Trello-app-shows-blank-screen/qaq-p/1735534>

It says that it could be due to the DNS.


author: Dernei R?bert
body: Thank you so much, trying that. Have a nice day!
Optimizing Automation for More Efficient Utilization
Asked by Mohamad Alshehabie:

Translator

I would like to inform about the optimal use of our limited automation capacities. As you are aware, we have a limited number of automated processes we can carry out on a monthly basis, and it's important to use these efficiently to achieve the maximum benefit.

To achieve this, I suggest that we review together the currently automated processes and identify those that may not be delivering the desired benefits or are less urgent. By eliminating or optimizing these processes, we can ensure that our limited resources are focused on those activities that provide the greatest value to our company.


Answers:
author: Alex W
body: Hi [@Mohamad Alshehabie](/t5/user/viewprofilepage/user-id/5420076) - welcome to the Community.

We're not sure what you mean by this request. Can you elaborate on what your question is around automation?