youngmon/atlassian-qna huggingface dataset:
Due to new upcoming changes, we will need to pay for this service due to too many collaborators.
Asked by Ron Sanderson:

We have 30+ collaborators right now although some do not need total access(Observer - view only).

I'm looking at sizing down on the actual users but I want to make sure this is feasible.

Here's what we are looking at doing:

20 Collaborators(Premium plan).

10 guest on 1 board only(No Cost??)

30+ Observers(View) only(No Cost??)

Advise if this is possible and how I would set up the view only people.

We are using right now for FREE although this will change 4/8/24.

Thanks--Ron @ SW Glass


Answers:
author: Ste Wright
body: Hi [@Ron Sanderson](/t5/user/viewprofilepage/user-id/5457726)

I removed your cell phone number from the question; this is a public forum, so it is best to not include your personal details :)

---

This sounds feasible - single-board guests are free - see [this help page](https://support.atlassian.com/trello/docs/board-guests/):
>
> ### Guest types and cost {#toc-hId-2116170036}
>
> While all guests are free on free Workspace boards, guests on Premium and Standard Workspace boards can incur an additional charge.
>
> * **Free guest:** A person is is invited to a single board in a Workspace is a single-board guest. This user is not billable.
>
> * **Billable guest:** A board member who is on **two or more** Standard or Premium Workspace boards is a [multi-board guest](https://help.trello.com/article/1123-multi-board-guests) of that Workspace. Multi-board guests are [billed at the same rate](https://help.trello.com/article/855-how-billing-works-with-trello-business-class) as a normal Workspace member and consume a seat license.

And, observers are free if they meet the same criteria as single-board guests - see [this page](https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/):

### Will I be charged for observers? {#toc-hId-308715573}

> [Observers](https://support.atlassian.com/trello/docs/adding-observers-to-boards/) are billed the same as normal Workspace members and guests. If you add someone to a single board in the Workspace (but not to the Workspace itself), you won't be billed for them and can designate them as a board observer at no cost. However, if that person has been added to two or more boards in your Workspace as a guest, or if they're a member of your Workspace, they will be billable.

---

To add an observer, see [this help page](https://support.atlassian.com/trello/docs/adding-observers-to-boards/)

And to invite guests, see [this help page](https://support.atlassian.com/trello/docs/adding-people-to-a-board/) (covers multiple types of user)

Ste
Can Observers add documents or only observe them
Asked by Sandy Larowe:

Can observers add documents or only observer them?

If they want to add documents, do they need to be a member and then we have to pay a monthly fee?

Thank you!


Answers:
author: Ste Wright
body: Hi [@Sandy Larowe](/t5/user/viewprofilepage/user-id/5456568)

Observers can't upload documents - see [this help page](https://support.atlassian.com/trello/docs/adding-observers-to-boards/):
> Observers are board members that are able to view a board and the cards within the board, download card attachments, comment and vote on cards (if that is enabled for the board), and export the board.
>
> **Observers are not able to** move or edit cards, **upload card attachments,** tick the box on a checklist item, and observers can't change board settings.

---

You could consider adding users as single-board guests instead (which are also free in paid plans)? See [this help page](https://support.atlassian.com/trello/docs/board-guests/):
>
> ### What can a guest do? {#toc-hId-2116170061}
>
> A guest is a normal board member by default and **can make changes to the board just like other normal board members.**

Ste
Comment remplacer l'administrateur actuel et le supprimer ?
Asked by Laurie Ferrer:

Bonjour,

J'ai un petit probl?me, l'administrateur actuel n'est plus disponible, je souhaiterai le remplacer puis le supprimer ainsi que d'autre personnes qui partage ce trello. Es possible ?

Merci :)


Answers:
author: Ste Wright
body: Hi [@Laurie Ferrer](/t5/user/viewprofilepage/user-id/5457704)

Options for replacing / removing a former Admin can be found on this page: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

Let us know if this helps!

Ste

---

And in French (according to Google Translate)...

Les options de remplacement/suppression d'un ancien administrateur sont disponibles sur cette page : <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>

Faites-nous savoir si cela aide !
Puedo cambiar el usuario premium de una cuenta a otra nueva
Asked by Auxiliar de tecnolog?a:

Buen d?a, necesito cambiar la cuenta con la que se adquiri? el tablero premium y poner una nueva cuenta del mismo usuario con las mismas indicaciones de la anterior


Answers:
author: Ste Wright
body: Hi [@Auxiliar de tecnolog?a](/t5/user/viewprofilepage/user-id/5457659)

You want to move your Premium subscription from one Workspace to another?

I'd contact Trello Support for this one; contact them here - <https://trello.com/contact>

Ste

---

And in Spanish (according to Google Translate)...

?Quieres trasladar tu suscripci?n Premium de un Workspace a otro?

Me pondr?a en contacto con el soporte de Trello para este caso; cont?ctalos aqu?: <https://trello.com/contact>
How to cancel trello plan
Asked by Sedona Emory:

I'm trying to cancel my Trello account (Gold membership). Articles online say to go to the billing page in Trello and simply change the plan - that feature no longer exists. I've tried to search within my Atlassian account but the only option is to delete my Atlassian account completely. Any help would be appreciated!


Answers:
author: Nikola Perisic
body: Welcome to the community [@Sedona Emory](/t5/user/viewprofilepage/user-id/5457523)

By Gold membership do you mean Premium or Enterprise? Go to Workspace settings -\> Upgrade workspace

comments: author: Sedona Emory
body: Got it, thanks so much!
I receive notifications for every Trello card
Asked by Olivier Dilain:

Hey everyone,

I used to receive notification only to cards I'm following or tagged in, but recently, I've been receiving email notifications for every card from other members of my team.

I checked the settings, everything looks good. When I look at the cards I receive notification from, I don't follow them and my name is not there. Can someone help me with this issue?

Thanks,


Answers:
author: Humashankar VJ
body: Hi [@Olivier Dilain](/t5/user/viewprofilepage/user-id/5457512)

Make use of the help document to get this fixed:

![124.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/314023iE1A42FF0170A0528/image-size/large?v=v2&px=999 "124.jpg")

[Receiving Trello notifications \| Trello \| Atlassian Support](https://support.atlassian.com/trello/docs/receiving-trello-notifications/)

Hope this helps - Happy to help further!!  
Thank you very much and have a great one!

Warm regards
I removed a member from my workspace but the fee is still charged based on the number of old member
Asked by Phan H?a Nh?t:

I removed a member from my workspace but the fee is still charged based on the number of old members?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Phan H?a Nh?t](/t5/user/viewprofilepage/user-id/5457495)

If you believe there are some issues with the billing, it is the best to create a support ticket for Atlassian: <https://trello.com/contact#/>
DUVIDA SOBRE A MUDAN?A DO TRELLO
Asked by Trello GSP:

Gostaria de saber se ap?s a mudan?a que ocorrer? em 20/05 passaremos a ter no plano gratuito a possibilidade de ter apenas 10 pessoas com acesso a plataforma, porem, a duvida ?: Ser? poss?vel incluir mais de 10 pessoas contanto que elas tenham acesso apenas a visualizar? Ou ser? somente 10 mesmo independente do tipo de visualiza??o?


Answers:
author: Ste Wright
body: Hi [@Trello GSP](/t5/user/viewprofilepage/user-id/5457461)

The changes being implemented on April 8th will limit Free plans to 10 collaborators - which includes members, guests, and pending invitations.

If you need over 10 collaborators, you will need a paid plan.

However, on a paid plan single-board guests will remain free - this could be an alternative to consider. See more information on this page: <https://support.atlassian.com/trello/docs/board-guests/>
>
> ### Guest types and cost {#toc-hId-2116817743}
>
> While all guests are free on free Workspace boards, guests on Premium and Standard Workspace boards can incur an additional charge.
>
> * **Free guest:** A person is is invited to a single board in a Workspace is a single-board guest. **This user is not billable.**
>
> * **Billable guest:** A board member who is on **two or more** Standard or Premium Workspace boards is a [multi-board guest](https://help.trello.com/article/1123-multi-board-guests) of that Workspace. Multi-board guests are [billed at the same rate](https://help.trello.com/article/855-how-billing-works-with-trello-business-class) as a normal Workspace member and consume a seat license.

---

And in Portuguese, according to Google translate (and without the quote)...

As mudan?as implementadas em 8 de abril limitar?o os planos Gratuitos a 10 colaboradores -- o que inclui membros, convidados e convites pendentes.

Se voc? precisar de mais de 10 colaboradores, precisar? de um plano pago.

No entanto, num plano pago, os h?spedes em regime de pens?o ?nica permanecer?o gratuitos -- esta pode ser uma alternativa a considerar. Veja mais informa??es nesta p?gina: <https://support.atlassian.com/trello/docs/board-guests/>
How do I recover a Trello Board that disappeared on me?
Asked by Rob Lofthouse:

I was updating a Board that has an extensive amount of detail, and it went poof right before my eyes! I tried logging back in but Trello no longer recognizes that ID/email/etc. Has this happened to anyone else?


Answers:
author: Ste Wright
body: Hi [@Rob Lofthouse](/t5/user/viewprofilepage/user-id/5457476)

Is this the only email address you have linked to a Trello account? If not, I'd try logging in with other accounts to see if the boards are linked to them.

You could also check if it's still visible on another device (eg. mobile).

The board could also just be closed - you can try reopening it using these instructions: <https://support.atlassian.com/trello/docs/reopening-a-closed-board/>

Ste

comments: author: Rob Lofthouse
body: This link doesn't open for me under \<email removed\> although I have active Boards under that account:

<https://trello.com/u/my/boards>

I don't understand why it's so difficult to get someone from Trello/Atlaasian to reopen my \<email removed\> account. The account I used to open and update the missing board is no longer accessible to me on Trello.

Only someone from Atlassian/Trello can reopen my account to enable me to follow your instructions.

But they don't provide any level of customer service.

Very frustrating! I used to be a big fan of Trello and Atlassian.


author: Ste Wright
body: Hi [@Rob Lofthouse](/t5/user/viewprofilepage/user-id/5457476)

I've removed the email addresses from your last response; this is a public forum, best to not post your personal info :)

I'd contact Trello Support for further assistance with this one - you can contact them here: <https://trello.com/contact>

Ste


author: Rob Lofthouse
body: I've tried that a couple of times but they do not respond.

Thanks for trying to help out. You are very much appreciated.


author: Ste Wright
body: I'll mention it to them also, with a link to this question :)

Ste


author: Rob Lofthouse
body: Thank you Stephen.


author: Earl McCutcheon
body: Hi [@Rob Lofthouse](/t5/user/viewprofilepage/user-id/5457476) ,

Thanks for the info, and it looks like there were some duplicate support requests created on our end, that may be causing some triaging issues.

I linked everything together, poked the trello team to take a look, and escalated the following Support request, Look for a reply and follow-up here:

* <https://getsupport.atlassian.com/browse/TRELLO-190529>

Regards,  
Earl


Tags: atl-rvw

board

dashboard

workspace
Premium Upgrade
Asked by Jeff:

Support:

We are trying to determine how to upgrade from the Trello free version to the Trello Premium version. We have about 50 users. How expensive would it be and what is the step by step process to upgrade Trello free version to the Trello Premium version? Thank you for your help.

Sincerely,

Jeff


Answers:
author: Gaurav Kataria
body: Jeff, I am assuming that all the boards are in the same workspace. If the boards are in different workspaces, then you might want to consolidate them all in one workspace. This [article](https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/) explains, how to do it. Once you have all the users and their boards in your main workspace, then you can check exactly how much you will get billed by going to the workspace settings page and selecting the appropriate plan (see screenshot below).

![Workspace billing page.png](https://community.atlassian.com/t5/image/serverpage/image-id/313322i71B53CCD45D3483D/image-size/large?v=v2&px=999 "Workspace billing page.png")
does removing members delete their comments on cards?
Asked by Ryann Jackson:

We have the Trello Premium service. We have two employees who are no longer with our company. I have deactivated them in the Premium Workspace. If I remove them from the Workspace, will that remove their comments on boards/cards?


Answers:
author: Tymek Zapa?a _Colorful Budget_
body: Welcome to the community [@Ryann Jackson](/t5/user/viewprofilepage/user-id/5457362),

The comments will remain even if the member is removed from board or workspace.


Tags: members

premium
Is there a trello windows desktop app?
Asked by Roger Vetter:

Hello,

Is there a Trello application that can be downloaded to a Windows desktop or is it just web access?


Answers:
author: Rasmus Wulff Jensen
body: There is but it is essentially just a desktop app wrapper of the Website so don't expect extra functionality: [https://apps.microsoft.com/detail/9nblggh4xxvw?hl=en-us\&gl=US](https://apps.microsoft.com/detail/9nblggh4xxvw?hl=en-us&gl=US)
bitbucket.org link with bamboo server
Asked by Gayan Gunapala:

Hi,

Is it possible to link bitbucket.org team account to bamboo server (hosted on premise) using application link?

I couldnt find any documentation.


Answers:
author: Alexey Chystoprudov
body: There's no application links functionality for Bitbucket Cloud.


Tags: application-link

bitbucket-cloud
Artifact Copier - Unable to publish artifact error, but the build is marked as successful
Asked by M?rio Brand?o:

Hi,

Sometimes we get the error "Unable to publish artifact Non required shared artifact". The build don't have artifacts, but the build is marked as **"Successful"**.

```
simple	12-Sep-2019 10:58:56	Running post build plugin 'Artifact Copier'simple	12-Sep-2019 10:58:56	Publishing an artifact: Nav FEerror	12-Sep-2019 11:03:01	com.atlassian.bamboo.build.artifact.BambooRemoteArtifactHandler: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshakeerror	12-Sep-2019 11:03:01	Unable to publish artifact [Nav FE]: Unable to publish artifact Non required shared artifact: [Nav FE], pattern: [**/*] anchored at: [gradle-files/] for NAV-BUILD-225 via com.atlassian.bamboo.build.artifact.BambooRemoteArtifactHandler@4613d5dd simple	12-Sep-2019 11:03:01	The artifact hasn't been successfully published after 4.096 minsimple	12-Sep-2019 11:06:31	Successfully removed working directory at '/home/bamboo/bamboo-agent-home/xml-data/build-dir/NAV-BUILD'simple	12-Sep-2019 11:06:31	Finalising the build...simple	12-Sep-2019 11:06:31	Stopping timer.simple	12-Sep-2019 11:06:31	Build NAV-BUILD-225 completed.
```

If the build can't generate artifacts, we want the build to be marked as **"Failed"**.

Does anyone know how to do this?

Thank you!


Answers:
author: Alexey Chystoprudov
body: Go to artifact definition and mark this artifact as **required**. Then build will fail if can't publish artifact

comments: author: M?rio Brand?o
body: Hi Alexey,

Thank you for your answer, but I already did that before. Any other ideas?

![Screenshot 2019-09-13 at 18.02.55.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/66210i547AA1EE287E7B9B/image-size/large?v=v2&px=999 "Screenshot 2019-09-13 at 18.02.55.jpg")


author: Alexey Chystoprudov
body: Your instance might be affected by <https://jira.atlassian.com/browse/BAM-20301> which is solved at Bamboo 6.9.0


author: M?rio Brand?o
body: We are running version 6.9.2 build 60911 - 04 Jul 19. The behaviour is strange, because must of times the artifact is published with success, but sometimes it don't.

May be this be related with other builds that ran before on the same agent? Can I do something to debug?

Thank you!


author: Alexey Chystoprudov
body: I would suggest to create support ticket at support.atlassian.com so our engineers can review logs


author: M?rio Brand?o
body: Thank you!
How do I configure YAML specs to trigger the deployment from a specific branch?
Asked by Vinh Hong:

According to the doc, I can configured my spec as follow. But scanning is failing stating that it is unable to locate the triggering branch "dev-branch". I have dev-branch in my current linked repo. What is missing?

#----------------------- Dev Environment -----------------------------   
**Dev:** **triggers:** - **build-success:** **branch:**dev-branch


Answers:
author: Vinh Hong
body: I'm not quiet understand the instruction above. Can you provide screen shot as to where I can find the plan's branch name?

My understanding is that plan is already associated to the repository branch, during repository linking. Am I suppose to create a branch manually in Bamboo plan?

comments: author: Alexey Chystoprudov
body: See screenshot

![Capture 2019-09-17 at 11.34.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/66497iA289104D38539F25/image-size/large?v=v2&px=999 "Capture 2019-09-17 at 11.34.16.png")


author: Vinh Hong
body: What? I have to do a half configurations in YAML Specs, follow by manual update in Bamboo configurations, and then go back to YAML Specs to add the configurations? Wow what a clumzy way for a configuration as code (CaC).

Also, since I purchase a license of Bamboo, isn't any support to fix the above issue? At lease some kind of fix to allow scanning not to failed. This is BAD product.


author: Alexey Chystoprudov
body: Branch name should be the same as name of Plan branch in Bamboo. Not branch name in repository.

Branch name can be found at Display name field at screen by link [http://localhost:8085/branch/admin/config/editChainBranchDetails.action?planKey=BRANCH-KEY](http://localhost:6990/bamboo/branch/admin/config/editChainBranchDetails.action?planKey=TEST-ROCKET0)


Tags: yaml
Is it possible to add log data to the Bamboo build log?
Asked by Philip Htoon:

After running my plan, I would like to include some log data (execution result data) to be included in the Bamboo log. Is it possible? Thank you.


Answers:
author: Alexey Chystoprudov
body: Do you mean Bamboo Server app log at BAMBOO_HOME/logs/atlassian-bamboo.log?
Bamboo API only displaying 25 branches of build plan
Asked by christok:

Hello, I am trying to retrieve a list of all the branches of build plan. My ultimate goal is to use this information to automatically create a release from each branch and then automatically deploy those branches.

I didn't get very far in this pursuit because the API method to list all branches of a build plan (<https://docs.atlassian.com/atlassian-bamboo/REST/6.2.5/#d2e1475>) only retrieves 25 results. Similar methods behave similarly.

Is there a way to retrieve a list of all branches, or otherwise try to accomplish what I want to do?

Thanks!


Answers:
author: Daniel Santos
body: Hi [@christok](/t5/user/viewprofilepage/user-id/2583379)

The number of results is set by default to 25. You can change it by using the **max-result**property when calling the REST API endpoint as Alexey properly shared.

e.g.

```
curl -u admin:admin -X GET <BAMBOO_URL>/rest/api/latest/plan/<PLAN-KE
Y>/branch?max-result=1000
```

I see this property is missing in our docs for some of the endpoints including the one you mentioned. I've opened the following improvement request to cover this:

* [\[BAM-20618\] REST API docs: Add the "max-result" property in every rest endpoint that can make use of it](https://jira.atlassian.com/browse/BAM-20618)

comments: author: christok
body: Thank you!


author: Daniel Santos
body: You are welcome!


author: Alexey Chystoprudov
body: Try this
> curl -H "Accept: application/json" -u admin http://localhost:8085/rest/api/latest/plan/TEST-TEST/branch?max-result=1000

comments: author: christok
body: That worked, thanks! The one comment I'd make is that this particular method seems to return JSON not XML.


author: Daniel Santos
body: Hi [@christok](/t5/user/viewprofilepage/user-id/2583379)  

If you remove the **-H "Accept: application/json"**part it will return the XML you want.
After upgrade the Bamboo the bitbucket trigger not fire after i push the bitbucket
Asked by Maxim Gromov:

After upgrading the Bamboo the bitbucket trigger not fire after I push the bitbucket to the linked repository.

How can i fix it? I alreade dlete the trigger and insert it again - no help $(


Answers:
author: Daniel Santos
body: Hi [@Maxim Gromov](/t5/user/viewprofilepage/user-id/3208706)

Usually, this type of issue is related to application links communication not working properly which affects the events that should be sent from Bitbucket to Bamboo.  

What I suggest:

* Check if the changes in the old **\<Bamboo_Install\>/conf/server.xml** were migrated to the new one.  
  If this configuration (especially if you have proxy) if not correct the events will not come from Bitbucket to Bamboo.
* Make sure you have the correct Bamboo URL configured in **Admin \>\> Overview \>\> General configuration**.
* Try to recreate the application links
* Check if the events are showing as **working** in **Admin \>\> Overview \>\> Linked Bitbucket Server instances \>\> Remove events status.**

Let us know what you find.  

By the way, please share as well the Bamboo version and the Bitbucket server version.  

Thank you!


Tags: bitbucket

bitbucket-server

server
getting error while updating Atlassian REST API Browser plugin in BAMBOO
Asked by Manjunatha NS:

Atlassian REST API Browser plugin is not working in our bamboo 6.8.2 version, can you please advise

![image.png](/t5/image/serverpage/image-id/65648i817C8D3B57878BEE/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Gonchik Tsymzhitov
body: Hi!

I met with the same situation as well,

I hope reviews will help :)

[https://marketplace.atlassian.com/apps/1211542/atlassian-rest-api-browser?hosting=server\&tab=reviews](https://marketplace.atlassian.com/apps/1211542/atlassian-rest-api-browser?hosting=server&tab=reviews)

Cheers,

Gonchik Tsymzhitov
Bamboo deployment UI not showing the log links for successful deployment
Asked by Manjunatha NS:

i have deployment job under the job having list of releases if click on field release it will show the log link

EQ:![image.png](/t5/image/serverpage/image-id/65646iFF489959E3BF52E0/image-size/large?v=v2&px=999 "image.png")

**But successful release not showing log link , can you please advise ASAP**

![image.png](/t5/image/serverpage/image-id/65647i80CA2B481C63327F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Victor Debone
body: Hello [@Manjunatha NS](/t5/user/viewprofilepage/user-id/3188276)

We identified this problem and got it fixed for the next release of Bamboo :)

Victor