youngmon/atlassian-qna huggingface dataset:
Not able to edit the issue after upgrading from 8.5 to 9.12.7
Asked by Sandesh TM:

Not able to edit the issue after upgrading from 8.5 to 9.12.7, getting the below error.

Exception occurred: java.lang.NoSuchMethodError: 'java.lang.String com.atlassian.jira.issue.history.ChangeItemBean.getFieldId()'


Answers:
author: Mohamed Benziane
body: Hi,

May be this kb can help you [Boards fail to load with the error: "NoSuchMethodError" after upgrade to Jira v9.0 and above \| Jira \| Atlassian Documentation](https://confluence.atlassian.com/jirakb/boards-fail-to-load-with-the-error-nosuchmethoderror-after-upgrade-to-jira-v9-0-and-above-1168845504.html)

comments: author: Sandesh TM
body: [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125) It did not help.


Tags: jira-service-management

unknown-hosting-type
Perform task. Message type: WORKFLOW. Transition Attente information - Escalade(not executed
Asked by BOURI Marouane:

Hello Teams,  
I encountered the issue below related to Issue Sync. When I transition the status from "Attente information" to "Escalade" in the local JIRA instance, the remote instance remains in the same status and shows the following problem.  
How can I resolve this issue?  
![image (8).png](https://community.atlassian.com/t5/image/serverpage/image-id/325588iEF381104318F8927/image-size/large?v=v2&px=999 "image (8).png")  

Regards,  


Answers:
author: Mohamed Benziane
body: Hi,

Do you have any script in you transition ?

comments: author: BOURI Marouane
body: Hello [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125)  

Currently I don't have the script for this transaction.  

The script is required to resolve this issue ?  

<br />


Tags: jira-service-desk-data-center

jira-service-management

jira-service-management-data-center
Changing or Removing "Raise this request on behalf of Field"
Asked by Matt Sloan:

is there any way to remove the following fields from support requests?

![2024-05-23 11_43_45-Change Request - OnMusic IT Service Desk - Jira Service Management and 7 more pa.png](/t5/image/serverpage/image-id/325592iC1A2F925F09FA541/image-size/large?v=v2&px=999 "2024-05-23 11_43_45-Change Request - OnMusic IT Service Desk - Jira Service Management and 7 more pa.png")


Answers:
author: Nikola Perisic
body: Welcome to the community [@Matt Sloan](/t5/user/viewprofilepage/user-id/5175561)

Sadly, no, these are the fields that are hard coded, these fields are required in order to request to be made.

comments: author: Matt Sloan
body: Hi Nikola,

Thanks for the welcome and the answer.

If that's how it works then that's fine, I'll just adjust what I can :)


author: John Funk
body: Hey Matt - Welcome to the Atlassian Community!

A couple of notes about this. This field is only shown to Jira Service Management Agents. Regular users putting in a ticket will not see it. It is designed for the agent to create a ticket on behalf of a user who might not be accessing the portal directly. For example, if the user called in and talked to the Agent, then the Agent could open a ticket for them so they can track what is going on.

There is an open feature request for making some changes to this field if you want to follow along with it.

<https://jira.atlassian.com/browse/JSDCLOUD-4102>


Tags: cloud

jira-service-management

jira-service-management-cloud
Restricted JSM Portal with security level - Customer not able to see the requests section
Asked by Marta Perez:

Hi all,

This may be a very silly question or doubt but I am managing a JSM project that has currently restricted access to the portal as well as issue level security.

We are adding the customer manually.

They are able to submit a request, however they do not see their Requests once they submit one.

Is the customer not able because:

- of the restricted portal ?

- of the security access level ?

This is my doubt, I hope someone can help :)

Regards

![Screenshot from 2024-05-23 12-18-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/325587i9DAE9B9ABEBE4B53/image-size/large?v=v2&px=999 "Screenshot from 2024-05-23 12-18-28.png")

![Screenshot from 2024-05-23 12-18-20.png](https://community.atlassian.com/t5/image/serverpage/image-id/325586iB1EFEBC6D8C09669/image-size/large?v=v2&px=999 "Screenshot from 2024-05-23 12-18-20.png")


Answers:
author: Dirk Ronsmans
body: 99% the case that this is due to the issue level security.

I've found that by adding the "Service Project Customer - Portal Access" role to the security scheme that this solves it. That also gives it a more dynamic method.

(considering you also want the request participants and organizations to see the issue and not just the reporter)


author: Rudy Holtkamp
body: Hi [@Marta Perez](/t5/user/viewprofilepage/user-id/5489066) and welcome to the community,

It could be both. I would first check with a request were you've remove the security level. Then you can see if the customer can access the request on the portal.

Secondly you need to add the reporter to the security level. Not the person, but the field 'reporter'. Also good to mention that you need to add the request participants too, otherwise they will not be able to see the issue.

Good luck,  
Rudy


author: Marta Perez
body: Thank you both! [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) and [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802)

Since it is a test project, I will go with Dirk's suggestion and add the Role to the security level and see if it solved the issue and the project keeps working as we intend to :)


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
How to create Level 1 and Level 2 support queues with automatic escalation in Jira Service Managemen
Asked by Rajat Samseriya:

I want to create Level 1 and Level 2 queues in Jira Service Management. Whenever a request related to L1 support comes in, it should be displayed in the Level 1 queue. If the issue is not resolved by Level 1, I want it to be escalated automatically to the Level 2 queue escalated automatically to the Level 2 queue and notify the Level 2 support executives.How can I set this up in Jira Service Management ?


Answers:
author: Pavol Go?al
body: Hello,

the queue is a selection of issues that you have told JIRA it should be based on search criteria.

So your Level 1 queue is a selection of issues, that meets a specific search criteria for Level 1 queue (for example - all issues in status TO DO). The same applies for Level 2 queue. If you change the issue detail (for example - field value) and the issue matches search criteria of any queue, the issue will appear in that queue. The question is how to differentiate your two queues.

You mentioned that the issues should move to Level 2 queue if the issue is not resolved by Level 1. What you need to do is specify the criteria for "not resolved". Because issue can be "IN PROGRESS" forever and never match search criteria for Level 2 queue.

For example, you could declare, that if the issue is not resolved in 5 hours, then it should be moved to Level 2 queue and create specific search filter for Level 2 queue. Or if the SLA is about to be breached in an hour (check [this article](https://confluence.atlassian.com/servicemanagementserver/using-jql-queries-specific-to-slas-939926424.html) about using SLA JQL)

Regarding the notification for Level 2 support, you can set up an automation that will run periodically to find the issues that matches your issues and send the notification email to specific users.


Tags: cloud

jira-service-management

jira-service-management-cloud
Is it possible to enforce to fill the custom field while response from Helpdesk?
Asked by ???/DevOps:

Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked Issues, and Issue fields need to be filled. I would like to enforce that a specific Custom Field is also filled in. Is this possible?


Answers:
author: Y Dang_Candylio
body: Hi [@???/DevOps](/t5/user/viewprofilepage/user-id/5304973),

I suggest that you should create a new screen with these fields (Resolution, Linked Issues, and Issue custom fields,...). Then, add this screen to the transition to status Done.

To make sure these fields are filled, please add a validator to that transition with a transition screen. You can read out step by step to get the solution here: [How to make a field required before closing the issue](https://confluence.atlassian.com/jirakb/how-to-make-a-field-required-before-closing-the-issue-1236928291.html)

I hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
Display current SLA only
Asked by SBACTL_JBDomingo:

Can someone help me how to display current SLA's only?


Answers:
author: Rudy Holtkamp
body: Hi [@SBACTL_JBDomingo](/t5/user/viewprofilepage/user-id/5504057) \& welcome to the community,

Could you elaborate on what you mean by *current SLA's*?

All SLA's that apply will be displayed in the right upper corner.

comments: author: SBACTL_JBDomingo
body: [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) Hello good day !

I just want to clarify the "Current SLA". How can the queuing of tickets display only the current SLA here? Or how to display latest SLA only in queue screen or all ticket screen?![1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/325747i3C0FB8DEF6265832/image-size/large?v=v2&px=999 "1.JPG")


author: Rudy Holtkamp
body: That does elaborate your question.

But unfortunately, you can't dynamically show different columns in queues. So if you have multiple SLA's you can have to choose to show them all or just show some/none.

I often see that in a queue 'Waiting for support', where most newly created requests are shown, the time to response SLA is shown. Because this is the first SLA that you sign off on.

In the queue 'In progress', I see that 'time to resolution' is mostly shown.

Kind regards,

Rudy


author: SBACTL_JBDomingo
body: Hello, thank you very much for your response !


Tags: cloud

jira-service-management

jira-service-management-cloud
Learning about opsgenie
Asked by Luis Andino Rodriguez:

I want to learn more about Opsgenie like

* Incident Managment
* Change Managment
* Alerts
* Post Incident

What is the best way to go about learning about this features??


Answers:
author: Jack Brickey
body: Hi [@Luis Andino Rodriguez](/t5/user/viewprofilepage/user-id/5437614) , Opsgenie is now part of JSM . You might have a look at the [Atlassian University](https://university.atlassian.com/student/collection/850385/path/1277309). Lots of free training there.


Tags: cloud

jira-service-management

jira-service-management-cloud
Version JIRA
Asked by Daniel Vega Castro:

Good afternoon, could you tell me in which JIRA option I can see the version I am using?


Answers:
author: Ollie Guan
body: Hi [@Daniel Vega Castro](/t5/user/viewprofilepage/user-id/5485425) ,

How to check your Jira cloud version

<https://confluence.atlassian.com/jirakb/how-to-check-your-jira-cloud-version-1272283464.html>

comments: author: Daniel Vega Castro
body: Tnks for the information.


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I get the logs if someone made the changes in workflow.
Asked by Mahendra Kumhar:

How can I get the logs if someone made the changes in workflow if we have multiple Jira Administrators.


Answers:
author: Pavol Go?al
body: Hello [@Mahendra Kumhar](/t5/user/viewprofilepage/user-id/5503739) ,

check [Audit Log](https://confluence.atlassian.com/adminjiraserver/audit-log-events-in-jira-998879036.html) in System administration.

In the audit log, you can see these events for **Workflow**:

* Workflow created
* Workflow copied
* Workflow deleted
* Workflow updated
* Workflow draft published
* Workflow renamed


Tags: cloud

jira-service-management

jira-service-management-cloud
remote gc request
Asked by ???:

I hope this message finds you well. My name is Hyungjun Ahn, and I am the owner of the repository located at fainders/od\*\*\*\*. Recently, I utilized the filter-branch tool to remove large files from my repository, resulting in a significant reduction in its size (from 2.04GB to just 6MB). While I am pleased with the successful size reduction, I have noticed that the reduced size is not reflected on the repository's webpage.

In my search for a solution, I came across a closed question indicating that dangling references in a remote repository can be addressed by requesting assistance from the Atlassian team. While I understand that this may not be an urgent matter, I would greatly appreciate it if you could initiate a garbage collection process on the repository. This would not only help me maintain a clean and efficient repository but also ensure that the reduced size is accurately displayed on the webpage for all users to see.

Thank you very much for your attention to this matter, and I am looking forward to seeing the positive changes on the repository's webpage. Warm regards, Hyungjun Ahn


Answers:
author: Robert Wen_ReleaseTEAM_
body: Hello [@???](/t5/user/viewprofilepage/user-id/5318128) ! Welcome to the Atlassian Community!

I've forwarded your request to someone at Atlassian. You should see something soon.


Tags: atl-rvw

bitbucket-cloud

cloud
How execute shell script in my private ec2 instance from bitbucket pipeline
Asked by chilkoti:

Hi,  
I am creating pipeline to run bash script in ec2 instance, What is the easiest way to execute on Ec2 instance.

the ec2 instance is in private IP not public. I can pull code from ec2 instance. Not sure how can i run bash script from bibucket pipeline.  
Mostly seen documentation for code deploy. is this only solution?


Answers:
author: Saxea _Flowie_
body: Hi [@chilkoti](/t5/user/viewprofilepage/user-id/5318111)

You can use ssh directly or use [ssh-run](https://bitbucket.org/atlassian/ssh-run/) which is a pipe.

comments: author: chilkoti
body: Hi [@Saxea _Flowie_](/t5/user/viewprofilepage/user-id/5230209)   
I didn't understand how this will work on my private ec2 instance from <https://bitbucket.org/org/repo/pipelines/>  
The private subnet will not accessible from out side of the network.  

<br />

<br />

<br />

Thanks


author: Saxea _Flowie_
body: Hi [@chilkoti](/t5/user/viewprofilepage/user-id/5318111)

My bad, I misread the private access. In this case you would need an approach that pulls the artifacts, and Code Deploy is likely your best bet.


Tags: bitbucket-cloud

cloud
We couldn?t log you in
Asked by hicham benrhannou:

Hello. I can't logger to bitbucket with my account. I have this message :   

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.


Answers:
author: Syahrul
body: Hey [@hicham benrhannou](/t5/user/viewprofilepage/user-id/5318100)

Welcome to the community!

I can see that your account is dormant, which usually happens if it's been some time since your last login to Bitbucket cloud.

So, I have reactivated your account. Please try to log in and let me know if you still have any issues.

Regards,  
Syahrul


author: Ash Yadav
body: Hi [@hicham benrhannou](/t5/user/viewprofilepage/user-id/5318100) welcome to the Atlassian Community!

Does this issue persist if you use an incognito window?

Kind Regards,

Ash

comments: author: hicham benrhannou
body: Yes. Maybe it's because I haven't logged into my account in a very long time.


Tags: bitbucket-cloud

cloud
Data residency for bitbucket?
Asked by pavanraga:

Hi,

we are currently on bitbucket DC and would like a integrated CI/CD like bitbucket pipelines.

1. Would like to know if bitbucket pipelines on self hosted runners would be supported on DC version anytime soon?

2. Support for data residency for bitbucket cloud in singapore?

thanks


Answers:
author: Syahrul
body: G'day [@pavanraga](/t5/user/viewprofilepage/user-id/3095794)

I'm unsure if I got your first questions, but Runner is only for Bitbucket cloud. However, if you are looking for a DC CI/CD version, then I believe [Bamboo CI/CD](https://www.atlassian.com/software/bamboo) is what you are probably looking for.

As for Data residency in Bitbucket cloud, it is hosted on AWS servers in the US. We don't have data residency capabilities at this time. However, it's on our radar for 2025. Watch out for updates on our [public roadmap](https://www.atlassian.com/roadmap/cloud?selectedProduct=bitbucket).

I hope this helps.

Regards,  
Syahrul

comments: author: pavanraga
body: Thanks for the reply.

Unfortunately the data residency requirement seems low priority. when i saw last year it was mentioned as 2024 roadmap now its 2025.


author: Syahrul
body: Hi [@pavanraga](/t5/user/viewprofilepage/user-id/3095794)

You are right, our product lead in the existing feature request posted an update earlier this year at:

<https://jira.atlassian.com/browse/BCLOUD-20038>
> This is on our roadmap but due to other dependencies we don't anticipate working on this until next year.
>
> [https://www.atlassian.com/wac/roadmap/cloud/data-residency-for-bitbucket?search=data%20resi\&p=d8d3159d-78](https://www.atlassian.com/wac/roadmap/cloud/data-residency-for-bitbucket?search=data%20resi&p=d8d3159d-78)

I highly suggest watching the feature request for now to receive any updates we have in the future at this moment.

Regards,  


Tags: bitbucket-cloud

cloud

data-center
Why doesn't work Git LFS locks feature ?
Asked by lpestl:

In our project there is a need to use the Git LFS lock feature. Git LFS is enabled, configured and binary files are stored there. But any access to LFS locks causes an error. For example:
> git lfs locks  
> Error while retrieving locks: Repository or object not found: <https://________@bitbucket.org/_____________/______.git/info/lfs/locks?refspec=refs%2Fheads%2Fmaster>  
> Check that it exists and that you have proper access to it

What am I doing wrong? Where to dig? What should I do to make this work?


Answers:
author: Saxea _Flowie_
body: Not supported yet, but there's a [feature request BCLOUD-14454](https://jira.atlassian.com/browse/BCLOUD-14454) for it, that you can vote for.


Tags: bitbucket-cloud

cloud
Git pipes failing to deploy -- can't connect to SSH server
Asked by youcanread:

Today all attempts to push to my server have failed, and the error message at the point where the deployment fails says this:

```
ssh: connect to host $SERVER port 22: Address not available
lost connection
? Deployment failed.
```

The last time I pushed to the server the deployment was successful, but it gave a warning message:

```
!!! WARNING: This is probably not the right ssh server!
It may be painfully slow as a result.
Please check the member interface for the correct ssh hostname to use with your site.
```

I'm not sure how long that message has been showing up, but it wasn't there are year ago.

How do I fix this? I haven't made any changes to my configuration since the last time it worked.

my bitbucket-pipelines.yml file looks like this:

```
image: atlassian/default-image:3

pipelines:
default:
- step:
name: Deploy artifacts using SCP to PROD
deployment: production
script:
- pipe: atlassian/scp-deploy:0.3.3
variables:
USER: $USER
SERVER: $SERVER
PASSWORD: $PASSWORD
REMOTE_PATH: '/home/public'
LOCAL_PATH: '${BITBUCKET_CLONE_DIR}/*'
```


Answers:
author: Syahrul
body: G'day [@youcanread](/t5/user/viewprofilepage/user-id/1865832)

I notice you are using an outdated pipe version, so please update that to the latest version and enable debug options to investigate further why the connection failed.

Please find the following repository for more information on the latest pipe version:

<https://bitbucket.org/atlassian/scp-deploy/src/master/>

Also, to enable debug mode, simply add DEBUG: true as the following example:

```
- pipe: atlassian/scp-deploy:1.4.0  variables:    USER: '<string>'    SERVER: '<string>'    REMOTE_PATH: '<string>'    LOCAL_PATH: '<string>'    DEBUG: 'true'
```

I hope this helps.

Regards,  
Syahrul

comments: author: youcanread
body: Thank you. Do I have to do anything to update the pipe version other than update the number there? I did that and added debug: 'true', and it's giving me new info, but I'm not sure what to make of it. Is there something wrong with my SSH configuration?

```
debug1: Connecting to $SERVER [***.**.***.**] port 22.

debug1: connect to address ***.**.***.** port 22: Connection timed out

ssh: connect to host $SERVER port 22: Connection timed out

scp: Connection closed

? Deployment failed.

```


author: youcanread
body: I figured out the issue: my host provider changed the server address without telling me so I just needed to track that down. Thanks for the help.


Tags: atlassian-support

bitbucket-cloud

bitbucket-pipelines

cloud
remote: Invalid credentials fatal: Authentication failed for 'https://xxxxxx@bitbucket.org/xxxxxxx/x
Asked by Domakonda Raviteja:

Hi All,

can some one help me with this issue i have tried all the steps but not able to resolve it

getting invalid credentials when i clone the repository.

Thanks in advance


Answers:
author: Theodora Boudale
body: Hi [@Domakonda Raviteja](/t5/user/viewprofilepage/user-id/5317988) and welcome to the community!

Are you perhaps using your account's password when you clone?

We have deprecated the use of account passwords for Git over HTTPS and API:

* <https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231>

Your account's password can be used only for logging in to <https://bitbucket.org/> from browser. If you want to clone, pull, or push to a repo with HTTPS, you can generate an app password for your account and use that instead of a password (in combination with your username):

* <https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/>

If you have configured Git to use a credential manager, I would suggest clearing any saved credentials for bitbucket.org first, and then try cloning again.

Please feel free to reach out if you need further assistance.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How to have pipeline ssh into host that cannot have it's fingerprint fetched?
Asked by mshafer1:

(background below):

I have a host that I want my Bitbucket repo to deploy to (using ssh) that I want to only be available when an authenticated background service is running on the agent.

Is there a way to specify the fingerprint (without fetching), or to allow the pipeline to proceed on that check? (an automated step to add the fingerprint to the repo I could run once could work...)

Background:

I've used a non-default port for my ssh, but on checking logs, I have learned this port has been found and probed (a lot). While no rando has gained access (thanks to ssh keys and disallowing passwords), I want to take this up a notch.

I tried using a firewall rule to only allow known public IPs; however, since I don't know the public IP's that Bitbucket jobs run from, I had to temporarily open up the firewall whenever doing a deployment (annoying).

Recently I learned about Twingate, and I want to setup my bitbucket pipeline to load a twingate headless service to create an authenticated tunnel that is then able to ssh without me opening my firewall; however, that means that the hostname the pipeline needs to use (foo.local) is only available once the pipeline has started the service and not on the repo settings to fetch the fingerprint.


Answers:
author: mshafer1
body: Hmmmm, apparently bitbucket does publish a list of worker IPs

[https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/#:\~:text=ff00%3A%3A3414%3A0248-,Valid%20IP%20addresses%20for%20Bitbucket%20Pipelines%20build%20environments,-You%20can%20use](https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/#:~:text=ff00%3A%3A3414%3A0248-,Valid%20IP%20addresses%20for%20Bitbucket%20Pipelines%20build%20environments,-You%20can%20use)


Tags: bitbucket-cloud

cloud