youngmon/atlassian-qna huggingface dataset:
Creating role in team-managed project
Asked by Monica Panozzo:

Hi,

is there a way to create a role in which the issue reporter can see only issues created by them?

Thanks


Answers:
author: Mohamed Riza _ServiceRocket_
body: Hi [@Monica Panozzo](/t5/user/viewprofilepage/user-id/4663782)

To view issues in a project is a project level setting. If you only want to restrict this to certain issues in the project, then you will need to setup an issue level security inside that project, which says which which users/roles/groups can access particular issues. However, please note that issue level security is not available in team managed projects, therefore you will need to use a company managed projects. For more information on issue security: <https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>

An alternative way would be to use the Jira Service Management (JSM) product instead. In this, reporters will raise issues through a support portal. Therefore, depending on the configuration, they will only be able to view tickets raised by them. For more information on JSM: <https://www.atlassian.com/software/jira/service-management?tab=employee-support>

Hope that helps.

comments: author: Trudy Claspill
body: Team Managed projects do offer a form of issue security, but the implementation is different than what is available in Company Managed projects. For more information refer to

<https://community.atlassian.com/t5/Jira-articles/Announcement-Control-access-to-your-issues-on-next-gen-using/ba-p/1430115>

<https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/#Setupissuetypesinnextgenprojects-restrictIssueTypesRestrictaccesstoanissuetypeinyourteam-managedsoftwareproject>


Tags: cloud

jira-work-management-cloud

project-role

team-managed-projects
How can I use Jira Work Management in offline LAN based PCs?
Asked by Farhan Ahmed:

We have a local server installed. All PCs are connected with company domain. Which version of Jira Workmanagement should we purchase in this scenario?


Answers:
author: John Funk
body: Hi Farhan,

Jira Work Management is a Cloud only application.

comments: author: Farhan Ahmed
body: Thanks John,

Its Ok, but I desparately want it in my office.


author: John Funk
body: Sure - you can use it in your office, you would just connect through the browser.
How can I get the first sprint in openSprints() in JQL
Asked by ??:

How can I get the first sprint in openSprints() in JQL, the first mean the sprint start time is the first one.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@??](/t5/user/viewprofilepage/user-id/5504945)

I'm afraid that it is not possible. There is function openSprints() that list all issues that are in active sprint but you cannot limit it.

Regards,

Seba


Tags: cloud

jira-work-management-cloud
Help Needed: Automation Rule to Sum Child Issues' Fields and Update Epic
Asked by Krista Woolhiser:

Hi everyone,

I'm trying to set up an automation rule in Jira to sum a custom field "Order Quantity" of all child issues and update the Epic's "Order Quantity" field with the total. I've followed several steps but can't seem to get it working correctly.

Here's what I've tried:

1. **Scheduled Trigger**:

   * Set up a trigger to run daily.
   * JQL query: `issuetype = Epic`.
2. **Branch Rule for Child Issues**:

   * Added a branch rule for related issues.
   * Chose **For Children**.
3. **Create Variable to Sum Order Quantities**:

   * Inside the branch, added an action to create a variable `totalOrderQuantity`.
   * Used the smart value: `{{issue.fields."Order Quantity".sum}}`.
4. **Edit Epic to Update Order Quantity**:

   * Added an action to edit the Epic after the branch.
   * Set the Epic's "Order Quantity" field to `{{totalOrderQuantity}}`.

Is anyone able to pinpoint what I'm doing wrong or guide me on an easier way to achieve this?

![Screenshot 2024-05-23 at 7.33.03?PM.png](/t5/image/serverpage/image-id/325748iBF175257557D2F87/image-size/large?v=v2&px=999 "Screenshot 2024-05-23 at 7.33.03?PM.png")


Answers:
author: John Funk
body: Hi Krista - Welcome to the Atlassian Community!

Here's an example of one that I use that probably does the same thing, except that I am doing an average instead of a sum.

![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/325766i50191FA26034E726/image-size/large?v=v2&px=999 "Screenshot.png")


Tags: cloud

jira-work-management-cloud
How to enable vortex
Asked by Irsal Imran:

I am trying to export Users through API  
'<https://admin.atlassian.com/gateway/api/adminhub/um/org/{}/exports/users>', using cookies, but I got the response something like this,  

```
Failed to export csv with code : 400 {"key":"badRequest","context":{"message":"Org is not vortex enabled."}}
```

How to enable vortex?  
Thank you very much.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. We need to run few backend checks. Please raise a support request as suggested in the feature request. <https://jira.atlassian.com/browse/JSWCLOUD-22040>
Automatic email sending to a context field
Asked by Alberto Torrej?n:

Hello.  
I am trying to create a rule that automatically sends mail by taking the email address from a context field of a card, but when doing so it sends me an error that says that the field is empty and it is not. Can you help me? Thank you.


Answers:
author: Bill Sheboy
body: Hi [@Alberto Torrej?n](/t5/user/viewprofilepage/user-id/5119786)

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

You appear to be using a Jira Work Management project, and probably a People type field. Those fields do not have email address values in automation rules. Please see these suggestions to improve that:

<https://jira.atlassian.com/browse/AUTO-421>  
<https://jira.atlassian.com/browse/AUTO-519>

One workaround for this limitation is to create a user-picker field in global settings for company-managed projects, and then add that field to your work management project. Rules will then have access to the email address.

Kind regards,  
Bill


Tags: cloud

jira-work-management-cloud
Getting 400 bad request Project is required error while trying to create issue from postman
Asked by Anjani Doolla:

Hi Team,

I am getting 400 bad request **Project is required** error while trying to create issue from postman

Could you please help me to resolve this issue, attaching here payload and error screenshot:

![JiraIssue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/325582i7A0986483678B4F6/image-size/large?v=v2&px=999 "JiraIssue.PNG")

Payload :  
{  
"update": {  
"worklog": \[  
{  
"add": {  
"timeSpent": "60m",  
"started": "2024-05-23T11:05:00.000+0000"  
}  
}  
\]  
},  
"fields": {  
"summary": "Creating first ticket from API ",  
"project": {  
"id": "OCTSAP"  
},  
"summary": "something's wrong",  
"issuetype": {  
"id": "10000"  
},  
"assignee": {  
"name": "anjani"  
},  
"reporter": {  
"name": "aravind"  
},  
"priority": {  
"id": "High"  
},  
"labels": \[  
"bugfix",  
"blitz_test"  
\],  
"timetracking": {  
"originalEstimate": "10",  
"remainingEstimate": "5"  
},  
"security": {  
"id": ""  
},  
"versions": \[  
{  
"id": ""  
}  
\],  
"environment": "DEV",  
"description": "description",  
"duedate": "2024-05-25",  
"fixVersions": \[  
{  
"id": ""  
}  
\],  
"customfield_20000": "23/May/24 3:25 PM",  
"customfield_40000": "this is a text field",  
"customfield_70000": \[  
"jira-administrators",  
"jira-software-users"  
\],  
"customfield_60000": "jira-software-users",  
"customfield_50000": "this is a text area. big text.",  
"customfield_10000": "23/May/24"  
}  
}


Answers:
author: Rudy Holtkamp
body: hi [@Anjani Doolla](/t5/user/viewprofilepage/user-id/5504205) and welcome to the community,

The first thing I noticed is:

```
 "project": {
   "id": "OCTSAP"
 },
```

If you replace "id", with "key" you should be fine. If you want to use the "id" (which is a number) you should first find it. Below is an example of how it is stored in Jira:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/325591i8373DDCCD5D53972/image-size/large?v=v2&px=999 "image.png")

Here you can see that the id is 10035 and the key PM

Kind regards,  
Rudy


Tags: cloud
Issue type read permission for a dedicated group
Asked by Beyer Gertrud:

Dear Comminity,

Please help me to define an issue type which can be seen just for a dedicateted group. We have no script runner add on, so I need to solve it without script runner.

In this project there are several issue types can be seen for all jira users, but this new issue type can be seen just for a dedicated group members.

Thank You very much!

Gertrud


Answers:
author: Trudy Claspill
body: Hello [@Beyer Gertrud](/t5/user/viewprofilepage/user-id/5348386)

Are you working with a Team Managed project or a Company Managed project? You can find that information in the Type column on the View All Projects page under the Projects menu.

If it is a Team Managed project you would use the Issue Security feature.

<https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/#Setupissuetypesinnextgenprojects-restrictIssueTypesRestrictaccesstoanissuetypeinyourteam-managedsoftwareproject>

If it is a Company Managed project you would use the Issue Security Scheme feature.

<https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/>

Before diving deeper into either of these processes, please let us know your project type.

comments: author: Beyer Gertrud
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank You, for your answer!

I'm working with a Company Managed project, but after I ask the Community, came a new ask for my company, so now my question changed.

I need to know, that how can I define permissions for a concrete issue . For example there is an issue, which can be seen just for a dedicated group.

Thank You very much!

Gertrud


author: Trudy Claspill
body: If you were going to need to secure multiple issues another solution could be to have those issues in a separate project and limit access to that project to the dedicated group.

If the issues that need to be restricted are in the same project as issues that do not need to be restricted, and that is a Company Managed project then the answer is Issue Security Schemes.

In an Issue Security Scheme you create Levels that identify who can see an issue assigned to that level. You then set the Security Level in the issues you want to secure.

Whomever needs to be able to change the Security Level assigned to an issue needs the Security Level permission in the Permission Scheme associated with the project.

If an issue has no Security Level assigned then all user can see it.

I advise you to work out the details with a test project first.


author: Beyer Gertrud
body: Thank You very much!


Tags: cloud

jira-work-management-cloud
Help accessing "Forms"
Asked by Kuziva Muzondo:

Hi,

Could you please enable Forms on our JIRA Enterprise Work Management?

For more context, our team uses JIRA for all projects and MS Forms for intakes that eventually go into JIRA. Currently, the process works as follows: instead of emailing or using Slack, internal stakeholders (who have access to JIRA) and external stakeholders (who do not have access to JIRA) submit an intake through our MS Form. These intakes are then prioritized and added to JIRA.

We are not planning to pay for the MS Form JIRA app integration, so I wanted to find out if there's a way to intake requests from both internal and external stakeholders on JIRA. Ideally, these requests would either appear on a dashboard where PMs can assign them (to the relevant epic or Issue) or move to an "Unassigned Intake Requests" stage on our project board as they wait for assignment.

Even if there's an email intake process that automatically populates a stage on a project board that we could implement, we would be interested. We just want a centralized process for all our intakes.


Answers:
author: John Funk
body: Hi Kuziva - Welcome to the Atlassian Community!

You will need to open a support ticket with Atlassian for them to turn that on.

<https://support.atlassian.com/contact/#/>

comments: author: Kuziva Muzondo
body: Thank you!


author: John Funk
body: You are welcome!
Team-Managed Automation Limitations - Can't Use People Picker Fields
Asked by Eric J Trumbull:

Hello,

I am building an automation for one of our teams that uses a team-managed work management project. I have run into an issue where I can't copy the people value from one of the fields they made due to the automation limitations in TM projects.

I'm curious what other folks have done to get around this.

I can just create a global custom field and then copy of the value of the tm custom field to the global custom field with an automation rule This feels clunky and I'm curious if you have other ideas!

<https://support.atlassian.com/cloud-automation/docs/limitations-in-team-managed-projects-for-automation-rules/>


Answers:
author: Bill Sheboy
body: Hi [@Eric J Trumbull](/t5/user/viewprofilepage/user-id/5325493)

Without seeing the specifics of your automation rule(s)...

Team-managed project's People fields are often not shown in the field dropdown lists of rule actions. However, they can be accessed / set using advanced edit with JSON and their custom field ids. To learn more about using JSON for edits, please look here:

* <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/>
* <https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/>

People fields do have a problem where there is no emailAddress attribute available to rules for such field types. Here is the suggestion to fix that: <https://jira.atlassian.com/browse/AUTO-519>

Kind regards,  
Bill

comments: author: John Funk
body: There's also this one: <https://jira.atlassian.com/browse/AUTO-421>


author: Eric J Trumbull
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) - thanks, I've voted and am watching!  

[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) - thank you! I appreciate the direction. This should me accomplish my objective.


Tags: cloud

jira-work-management-cloud
How do I change a job title attributed to a team member?
Asked by Saul Mahoney:

I added a new user and it seems a job title - 'Sales Manager' has automatically been attributed to the profile....I need to change this, but cannot see how. I did not attribute the title, nor had the option to do this when I set up the new user.


Answers:
author: Trudy Claspill
body: Hello [@Saul Mahoney](/t5/user/viewprofilepage/user-id/5503280)

Welcome to the Atlassian community.

What steps did you take to create this user? Do you use an IdP to provision users? Have you claimed domains? Is the account a managed account synchronized with your IdP?

If it is a managed account synchronized with an IdP, then the data is likely coming from the IdP and needs to be corrected there and then synchronized to Atlassian Cloud.

If it is not a managed account that your company owns, then somebody will need to login as that account and update the Profile directly. Updating the profile of another unmanaged account is not something that can be done by Organization administrators.


Tags: cloud

jira-work-management-cloud
Columns in Kanban board
Asked by RAJESH PUJAPANDA:

I created a Kanban board for one of my projects. By default there are 3 columns, ie. "to-do", "In-progress", and "Done". I created 2 more columns i.e. "Blocked" and "On" hold. However, I can drag an issue from the defaults column to one another, but I cannot drag issues to the newly configured columns. like I can drag an issue from "To-Do" to "In-progress", but I cannot drag from "In-progress" to "Blocked".


Answers:
author: Matt Parks
body: On a board, you need to have at least one status from the workflow mapped to a column. The ability to drag a card from one column to another is dependent on whether there is a transition between the two statuses.

In your example, do you have any statuses mapped to the Blocked? If you don't that's why you can't drag from In Progress to Blocked.

And, even if you do have a status mapped to the column (let's say the status name is Blocked), if there isn't a transition in the workflow from In Progress (or whatever status the issue is in when it is in the In Progress column) to Blocked, then you can't drag the issue from In Progress to Blocked.


Tags: cloud
cant enable the backlog
Asked by ezra bibby:

im about to give up on Jira.... im trying to enable the backlog in a team managed project, but the features tab (where that should be) is returning a blank screen  

Atlassian support is slow as a wet week, im trying to get my business to fall in love with the product, but this is killin me!


Answers:
author: Valerie Knapp
body: Hi [@ezra bibby](/t5/user/viewprofilepage/user-id/5503036) , thanks for your question and welcome to the Atlassian Community.

I am sorry to hear about this problem. I have a few questions.

1) Is it still persisting?

2) Have you opened a ticket with Atlassian? If so, if you can share the number, we can try to escalate it also from here.

3) Is this the case with all team-managed or just one project?

I don't think this is the case for you but a resource I recommend for people is to check also the Atlassian Status page to make sure there isn't some problem reported - <https://status.atlassian.com/>

Cheers


Tags: cloud

jira-work-management-cloud
How to copy categories from one project to other
Asked by Punit Guron:

Update: With Category, I mean Task Category. Added screenshot.![category.png](https://community.atlassian.com/t5/image/serverpage/image-id/325397iB8CC6AFAE045F455/image-size/large?v=v2&px=999 "category.png")

I have created/defined a Template Project. It has Category defined the way we want in all other projects -- example category name, color etc.

However, whenever I create a new project, I do not see Category auto populate. I do see labels created in another project available in dropdown, but Category is always black.

Is there a way to copy category from one project to other?

This is how the Category looks like on my Template Project, but it doesn't populate when creating a new project.

![CategoryScreenShot.png](https://community.atlassian.com/t5/image/serverpage/image-id/325138i896A7385C2D77CBA/image-size/large?v=v2&px=999 "CategoryScreenShot.png")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Are you referring to the project category from project settings \>\> General or you have created a custom field called category ?

comments: author: Punit Guron
body: Hello Mohanraj,

No, not the project category but the**task category**. Refer the screenshot :-)

Thanks![category.png](https://community.atlassian.com/t5/image/serverpage/image-id/325396i778DE2B76911D6CE/image-size/large?v=v2&px=999 "category.png")

-Punit


Tags: category

cloud

jira-work-management-cloud
No me llegan los correos con notificaciones
Asked by Julian Marin:

Hace algunos d?as tuve suspendida la cuenta de correo y posiblemente JIRA me bloque? las notificaciones de los correos.

Como los puedo habilitar nuevamente?


Answers:
author: Andy Heinzer
body: Hi [@Julian Marin](/t5/user/viewprofilepage/user-id/5501736) I found there was a suppression on our side for your email address. I have removed this from our suppression list. You should now be able to receive notifications from our Cloud services again.

Thanks

Andy


author: Mohanraj Thangamuthu
body: Hello, Good day. You can seld serve this with the steps mentioned in : <https://community.atlassian.com/t5/Jira-articles/Unsuppress-invitation-emails-with-one-click/ba-p/2230952>. In case you are unable to do so, please create a support request at <https://support.atlassian.com/contact/> with your email address, we can help with the same. Thanks

comments: author: Mohanraj Thangamuthu
body: Another article which can help as well. <https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025>


Tags: cloud

jira-work-management-cloud
I need to query Jira Align through their v2.0 API to return a list of Programs.
Asked by Eric Salerno:

The only mechanism I can find at this time is to query the \`epics\` endpoint which returns the primaryProgramId as part of the response. This isn't adequate for my needs :(


Answers:
author: Edvaldo Lima
body: Hi [@Eric Salerno](/t5/user/viewprofilepage/user-id/4907951)

Thanks for your question. To return a list of Programs in Jira Align, you can use the following API call using [Swagger](https://<your_JA_instance_here>jiraalign.com/rest/align/api/docs/index.html) OR via the CURL command.

**GET API using CURL**  
`curl -X GET "https://<ja_instance_here>.jiraalign.com/rest/align/api/2/Programs" -H "accept: application/json;odata.metadata=minimal;odata.streaming=true" -H "Authorization: bearer <token>"`

**OR**

**GET API using Swagger**

1. Go to JA \> Edit Profile \> API Token

2. Copy the whole content of the field API 2.0 Token

3. Go to the **Swagger** , present on [![](https://visatest.jiraalign.com/rest/align/api/docs/favicon-16x16.png)](https://visatest.jiraalign.com/rest/align/api/docs/index.html)

   * [https://`<ja_instance_here>`.jiraalign.com/rest/align/api/docs/index.html](https://visatest.jiraalign.com/rest/align/api/docs/index.html)

4. Authenticating with your **Token** for API v2 (that you obtained on your JA **User Menu \> Edit Profile \> API Token**)

5. Find the **Programs** Endpoint, select the **GET** method (it will be the first GET on the list), and click on **Try it Now**

6. Click on **Execute** and see if the details of it return

7. Copy the content of the request body

Should you need any help with the above instructions, please kindly raise a JA support ticket using this [link](https://support.atlassian.com/contact/) and we'll be more than happy to assist you!

comments: author: Allan Maxwell
body: yeah,*++https:xxxxx.jiraalign.com/rest/align/api/2/Programs++* works for me


author: Eric Salerno
body: Interesting, is there a version where this lights up or is there a requirement that the user account be in a certain role? I can query \`/epics/{num}\` but when I hit \`/programs/{num}\` i get a \`403\` error


author: Edvaldo Lima
body: [@Eric Salerno](/t5/user/viewprofilepage/user-id/4907951)

The only thing I'm aware of is that for JA non-Super Admin roles, you have to make sure to enable the **Programs** toggle permission:

1. Login to JA
2. Navigate to Administration \> Other Setup \> Programs

Should you still face any issues retrieving the information via API please kindly raise a JA support ticket using this [link](https://support.atlassian.com/contact/) and we'll be more than happy to assist you!


author: Rodrigo Cortez
body: [@Eric Salerno](/t5/user/viewprofilepage/user-id/4907951) , the rationale behind Jira Align REST API is that your bearer token is as good as your user in the UI, meaning that whatever your user can do in the UI will be allowed to your bearer token via API.

If your user can't browse to Programs in the UI, then your bearer token won't be allowed as well.