youngmon/atlassian-qna huggingface dataset:
My Post completely disappeared, help.
Asked by Eren Kempfer:

Hi everyone, I just spent 4 hours writing an article, and it has completely disappeared. I was making changes and all the sudden Confluence Logged me out and once I came back the article I was writing was not there anymore. There was not even an older save or anything, unless I am missing one.

Anybody have experience with this? Is there a hidden recovery mode?

Thanks,

Eren


Answers:
author: Scott Theus
body: Hi [@Eren Kempfer](/t5/user/viewprofilepage/user-id/2295234),

I'm sorry to here that! Losing a draft is one of the most frustrating things I ever run into in any application.

There are a couple of places you can look..first check the "your work" section by clicking the link in the left hand navigation column from your Confluence space's home page:

![Yourwork.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/37712i963E1468119EF8E7/image-size/large?v=v2&px=999 "Yourwork.JPG")

If it is not there check in your profile (click the icon for "you" in the bottom left corner) and select "profile."

![profile1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/37713i46F59D6D685A5F95/image-size/large?v=v2&px=999 "profile1.JPG")![profile.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/37714iDAB848F68F6C9FF0/image-size/large?v=v2&px=999 "profile.JPG")

Hopefully it will be on at least one of those places.

-Scott

comments: author: Eren Kempfer
body: Hi Scott,

Thank you very much for that, I have no idea how I may have missed this. It has worked and I have it back :)

Success!

Best,

<br />

Eren


author: Scott Theus
body: Awesome! Glad I could help.

-Scott


Tags: cloud

confluence-cloud
Error Fatal after updtae
Asked by Esteban HAY:

I have an error after update 6.6.0 to 6.12.2

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:mananagedjobs (Start and stop the Managed Scheduled Jobs)

|---|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   | JDBC exception on Hibernate data access: SQLException for SQL \[n/a\]; SQL state \[HY000\]; error code \[50000\]; could not extract ResultSet; nested exception is org.hibernate.exception.GenericJDBCException: could not extract ResultSet |


Answers:
author: Stephen Sifers
body: Hello Arnaud,

This error is commonly related to the usage of the H2 database (embedded) within Confluence. The H2 data is meant to only be used for testing and not production use.

With this said, can you please confirm if you are using the embedded database or a SQL variant?

If you are using the H2 database, it would be suggested to restore your confluence server backup into a supported SQL database. Here are the current supported databases for Confluence 6.12:

Databases

* **PostgreSQL:**
  * PostgreSQL 9.3
  * PostgreSQL 9.4
  * PostgreSQL 9.5
  * PostgreSQL 9.6
* **MySQL:**
  * MySQL 5.6
  * MySQL 5.7
* **Oracle:**
  * Oracle 12c Release 1
  * Oracle 12c Release 2
* **Microsoft SQL Server:**
  * SQL Server 2012
  * SQL Server 2014
  * SQL Server 2016
  * SQL Server 2017
* **Azure SQL**

Source Documentation is [Supported Platforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html).

For instructions on how to migrate to another database, please see [Migrating to another database](https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html).

Regards,  
Stephen Sifers

comments: author: Esteban HAY
body: It's ok thanks you


Tags: confluence-server

server
Why are Confluence Comments so broken in Safari?
Asked by gio:

We've been an Atlassian Cloud customer for a while and I'm starting to lose my patience with the poor support for Safari for Comments in Confluence. Is there any possibility this will get fixed soon? I see issues filed in the Confluence Jira but I can't seem to create new tickets out there with my specific problem. Very frustrating.

We've already ditched HipChat because we didn't want to move to Slack. Do I need to look for alternatives to Confluence now?


Answers:
author: Shannon S
body: Hi Steve,

Could you let us know what issues with comments in Safari are you noticing in particular? Please also confirm your Safari version.

Thank you!

Regards,

Shannon

comments: author: gio
body: Turns out it was 1Blocker was the problem. After I whitelisted our cloud domain things started to work. I was using Safari 12.0.1 and 1Blocker 1.4.3


author: Shannon S
body: Steve,

Thank you for letting us know what was causing the issue for you!

If you run into any additional issues with Confluence, please feel free to report them.

Regards,

Shannon


Tags: confluence-cloud

safari
There's a problem with collaborative editing. People may be unable to save or publish
Asked by fmelendez:

There's a problem with collaborative editing. People may be unable to save or publish

I cannot publish or add content.

#### Status {#toc-hId-1455660094}

**Synchrony** ERROR

i restart and nothing keeps failing


Answers:
author: Stephen Sifers
body: Hello,

There are multiple parts that go into collaborative editing. Without knowing what the error in the log is it will be difficult to troubleshoot. With that said, we will some sort of log output to see what the actual error is. Here is the documentation for [Working with Confluence Logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html).

Another option is to review the log analyzer and report back the output. Follow these steps to get to the log analyzer:

1. For **Confluence** go to \> **General Configuration** \> **Troubleshooting and support tools** (under **Administration**)
2. Go to the **Log analyzer** tab in Troubleshooting and Support Tools
3. The log analyzer will begin scanning your standard application log file

Here is more information on the [Support Tools](https://confluence.atlassian.com/support/support-tools-plugin-790796813.html) and [Log Analyzer](https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html).

There is documentation around Synchrony as well. You can find multiple help and configuration articles at [Collaborative Editing and Synchrony Troubleshooting](https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html)

Once you have a lot output we will be able to find what the cause of the issue is.

Regards,  
Stephen Sifers


Tags: confluence-server

server

synchrony
Include confluence page inside another instance confluence page
Asked by Rilwan Ahmed:

I have two confluence instances of version 6.6.2 (named as A) and 6.3.4 (named as B) in same network. I have created Application link between A and B. I have enabled html-include macro in A and tried inserting url of a confluence page from B. But when I save the page, I dont get the page displayed as expected. It gives blank or login page is displayed.   
Even after entering usr/pwd nothing is displayed.

I want only the main body of the confluence B to be included in Confluence A page. We don't want the top bar and the left side bar.  

What is causing this behavior? Is there any plugin which can allow embed confluence pages of two instances or everything is blocked by clickjacking even between two confluence instances in same network/domain. ( <https://confluence.atlassian.com/confkb/confluence-page-does-not-display-in-an-iframe-827335781.html> ) ?  


Answers:
author: Bill Bailey
body: Did you try the workarounds listed on the page you linked to?

I seriously doubt anyone has made such a plugin, and of course, not sure Atlassian would sanction such a plugin as it might be viewed as a way around paying for more licenses.

The other solution might be to use a REST call to the page to bring over the content and re display it. This option would require development work on your part.

**Question:** Why do you have two instances on the same network? Why can't they be combined?


Tags: confluence-server

html-include

include

server
We have no system administrator in confluence
Asked by Arbit Support:

I am trying to change the oauth settings in jira and confluence to make the knowledgebase work. However, in order to do that you need to be a system administrator.

Unfortunately, we don't seem to have one and without that, you can't get a system administrator.

It's a catch 22...

Help !

Regards

Peter Nielsen


Answers:
author: Nic Brough -Adaptavist-
body: Are you on Cloud or Server?

comments: author: Arbit Support
body: Server


author: Nic Brough -Adaptavist-
body: Ok. It's almost (but not completely) impossible to not have a System Administrator account. But that does not necessarily mean you have the login for it or even know which account it might be!

<https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html> covers it though, giving you a temporary sysadmin account (I recommend you use it, get in, make sure you have another account with sysadmin and you can log in as them, and then delete this one!)


Tags: confluence-server
How to present a list of all Jira projects on a Confluence page
Asked by Ron Becker:

We would like to present a list of all Jira projects on a Confluence page including additional project information like 'Category', 'Project Administrators', 'Key'.

This allows users to find out who the project administrator is to raise access requests.


Answers:
author: Alex
body: Hi [@Ron Becker](/t5/user/viewprofilepage/user-id/1189315) !

Did you find a solution?

We would like to do something similar for ours users.

comments: author: Ron Becker
body: Unfortunately not!


author: Yogesh Mude
body: Hi [@Ron Becker](/t5/user/viewprofilepage/user-id/1189315)

Please have a look at the below previous discussion.

<https://community.atlassian.com/t5/Confluence-questions/List-all-JIRA-projects-in-Confluence/qaq-p/375613>

comments: author: Ron Becker
body: The projects macro sounds like a good solution. Unfortunately I cannot fin the projects macro in Confluence. We are on version 5.8.18. Is it possible to add this macro to our environment?


author: Nic Thiele
body: See [How to bring JIRA and JIRA Agile Reports into Confluence](https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html).


Tags: confluence-server

server
Give access to only one space
Asked by Carlota Vendrell:

Hey guys,

I have created a new user and I don't want him to see all the Spaces of my company, I only want him to see one specific Space How can I manage this?

Thank you ;)


Answers:
author: Bill Bailey
body: Well a bit more complex. You need three groups:

1. confluence-users (the default, but I mention it as it may not be obvious that all users *have* to be a member of this group. This group is then never included (meaning remove it) in any of the space permissions.
2. internal group - a group that has access to all of Confluence including the space you mention. Give this group permission in all spaces.
3. external group - this group holds one or more users that you want to restrict access to. Give this group permission only in the one space.

Now if you have a small number of users, you could just add them to each space as needed (but that is a headache to maintain).

comments: author: Victor Mutambuki
body: Carlota,

Is this user a full time employee or a contractor.?

If a contractor, add user as an individual in that space, bearing in mind that they shouldn't belong to the group that has access to all spaces.

If a full time employee, [restrict](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjzg8a78NbeAhUJbawKHTENDREQFjAAegQIChAB&url=https%3A%2F%2Fconfluence.atlassian.com%2Fdoc%2Fpage-restrictions-139414.html&usg=AOvVaw0AXlIjUaqCGizS2vUVSW_z) them from the specific pages that you don't want the user to see.

victor


author: Fabienne Gerhard
body: Hi [@Carlota Vendrell](/t5/user/viewprofilepage/user-id/2274420) easiest way: make the user member of a group that only has access to the space you mentioned. You will probably have to create a special group for that.

Pay attention as the user is maybe member of e.g. confluence-users group by default.

Also have a look on [documentation](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html)according global, space and site permissions.
Search bar
Asked by Cherry:

Hi

Does the current search function allow users to click on the search bar and be presented with a list of the top 5 most viewed pages of all wiki users prior to inputting their search


Answers:
author: Stephen Sifers
body: Hello Karanpreet,

Search functions in Confluence and very versatile and have multiple different ways to search. Confluence Cloud Search will show recent Pages and Blog posts along with recent spaces you have visited. However, it will not show 5 most viewed pages across the site.

There are multiple reasons for not wanting to do this. One of them is Space permissions and page restrictions. If you have Space or page that is only restricted to say HR, but a user from outside HR is able to see said page as a drop down of popular pages this might be an issue. Same goes for pages that may have a page restriction in place and you do not want users that are outside of that restriction to see a drop down of that page.

Here is the full list of the capabilities of the [Search](https://confluence.atlassian.com/confcloud/search-724765412.html). Along with the functionality of the [Livesearch Macro](https://confluence.atlassian.com/confcloud/livesearch-macro-724765225.html).

I hope you find this help and that it clarifies the functionality of Confluence Search.

Regards,  
Stephen Sifers
The admin on my subscription is no longer available and i cannot access to resolve this
Asked by Marcus Bosano:

Hi - I have purchased a corporate Confluence and JIRA SaaS subscription. The subscription based on a trial instance set-up by my admin.   
The purchase has been completed but my admin is now not available and is unlikely to be for a period of weeks. I consequently find myself with subscriptions that i cannot access or use. Is there any way to have additional admin users added in order that i can proceed with the use of the subscription?


Answers:
author: Daniel Eads
body: Hi Marcus,

Our Customer Advocate team can help out in this situation *if there are other contacts on the account*. We basically need someone listed as a contact on the account to confirm that they need to be added as an administrator by emailing us.

You can open a Billing \& Licensing support issue at [support.atlassian.com/contact](https://support.atlassian.com/contact) to get the ball rolling for this.

Cheers,  
Daniel


Tags: atl-ca

cloud

confluence-cloud
Companion App doesnt work in corporate network.
Asked by Ralf Loessner:

```
Hello,I am Ralf and seek advice from the experts.Who has tips for proxy configuration. I can not allow the external DNS query.What exactly are the steps to lock the connection https://atlassian-domain-for-localhost-connections-only.com? Is the setting made in the proxy or browser client?Do both browsers (Firefox and IE) support this EDit feature?Many ThanksRalf
```


Answers:
author: Shannon S
body: Ralf,

Per [Administering the Atlassian Companion App](https://confluence.atlassian.com/doc/administering-the-atlassian-companion-app-958456281.html):
>
> ### Proxy and SSL considerations {#toc-hId-1652256284}
>
> When a user tries to edit an attached file, Confluence makes a DNS request to <https://atlassian-domain-for-localhost-connections-only.com>, which resolves to localhost (<https://127.0.0.1>). This allows Confluence to establish a secure WebSocket connection to the Companion app.
>
> If your outgoing internet requests are filtered through a proxy server, you may need to exclude <https://atlassian-domain-for-localhost-connections-only.com> from the browser's forward proxies, otherwise the proxy server won't be able to route the request back to the local machine.

The exact steps required to do this depends on your proxy setup itself. You will want to pass on the above information to your network administrator. They will be more familiar with your company's setup than we will, and will be able to assist you with that configuration.

Regards,

Shannon
Adding personal space after deleting it?
Asked by Jess Gillett:

Hi

I deleted my personal space, and am now unable to add it back. Is there any way around this? I deleted it as I'm designing some training on how to create spaces/add content, and wanted screenshots of what it would look like to a user adding it for the first time.

Any thoughts?

Thanks


Answers:
author: Mirek
body: Hi [@Jess Gillett](/t5/user/viewprofilepage/user-id/2164743) - Welcome to Community!

Unfortunately deleting a space is permanent -- it does not go to the trash and cannot be undone as the warning is mentioning when deleting a space..

![https://confluence.atlassian.com/doc/files/139524/829076250/2/1517274838118/Delete+a+space.png](https://confluence.atlassian.com/doc/files/139524/829076250/2/1517274838118/Delete+a+space.png)

This mean that if you did not do any backup of your space.. all the content is gone forever :(

comments: author: Jess Gillett
body: Hi Mirek,

Thanks for your answer. It's not so much that I am trying to recover the data - there wasn't anything on it really as I was using it for training purposes. It's that I now can't 're-install' my personal space; when I click Personal Space from my profile icon, I just get a 404.

Is there any way I can change this now? If so this doesn't seem very logical, I feel like I just have a 'broken' page that I can fix!


author: Mirek
body: I just tried to reproduce this on my side and I was not able to .. I removed and recreated the space without any problem. Since you are using cloud I think that is the time to talk directly to Atlassian Support.

<https://support.atlassian.com/contact/>


author: Jess Gillett
body: Ok Mirek, thanks anyway!


Tags: cloud

confluence-cloud
When will the Confluence Server Rest API have the same capability as the cloud version.
Asked by Carl Dorbeus:

Currently I am missing Some capabilities in the server version that exist in the cloud version.

e.g Removing history.

And why is the documentation between the two so different. Why cant you follow the same template. The cloud version of the documentation is much better.

And you should clarify on each API command which versions is supported, it is easy to missed when coming to the page from a google search result.

---

issue created

<https://jira.atlassian.com/browse/CONFSERVER-57527>


Answers:
author: Shannon S
body: Hi Carl,

Confluence Cloud and Confluence Server are two separate applications. This is the reason that some features are not available in Confluence Server or vice versa.

I would recommend that if you ever happen upon a feature that does exist in Cloud but not in Server that you require, [raise a feature request for it](https://jira.atlassian.com/secure/Dashboard.jspa). You can do so by clicking **Create** at the top of that page.

This can also be done if you notice that some documentation is not clear or is missing any information.

Thank you for all your help in improving our products for the better!

Take care,

Shannon


Tags: atl-adm

confluence-server

server
How to set parameter of ?Title? when section is expanded in Expand Macro?
Asked by Naomi Itoh:

At the example in Expand Macro, the "Title" when section is collapsed is "Expand me.." and the "Title" when section is expanded is "Collapse".

There is no description about how to set parameter of "Title" when section is expanded at **Parameters** although parameter setting of "Title" when section is collapsed is shown there.

Could you instruct how to set parameter of "Title" when section is expanded?


Answers:
author: Bill Bailey
body: I assume you are saying you want to also customize what now has the text of "Collapse"?

If so, there is no parameter for that; it is built in. You would have to use a workaround like javascript on the page to rewrite that title, or write your own macro.

comments: author: Naomi Itoh
body: Thank you for your answer. Your assumption is correct. I want to customize both Title when section is expanded and collapsed. But when I use Expand Macro, the Title is common regardless the section is expanded or collapsed. On the other hand, in case of the example shown in Expand Macro the Title is toggled between "Expand me.." and "Collapse". So, I'd like to know how to do. According with your answer, do you mean that a workaround like javascript on the page to rewrite that title, or special macro is used to change Title in the example in Expand Macro?


author: Bill Bailey
body: Yes, either javascript on the page to rewrite that text, or develop your own version of the expand macro.


author: Naomi Itoh
body: Noted. Thank you.
Why I can not update a specific confluence page content by rest api?
Asked by ??:

{  
"id" : "xxxxxxx",  
"type" : "page",  
"title" : "xxxxxxxxx",  
"body":  
{  
"value" : "\<p\>\<table\>\<tr\>\<th\>head1\</th\>\<th\>head2\</th\>\</tr\>\<tr\>\<td\>value1\</td\>\<td\>value2\</td\>\</tr\>\<tr\>\<td\>value3\</td\>\<td\>value4\</td\>\</tr\>\</table\>\</p\>",  
"representation" : "storage"  
},  
"version" : {  
"number" : 2  
}  
}

I use json data like above(id and title have been insert ),and also use "PUT" method.

The title of that page can be modified but the value is still unchanging.

Why does this happen?

Is the value unchanging in confluence page when i use rest api to call it?

Thanks for answering me!!!!


Answers:
author: Stephen Sifers
body: Hello,

Your JSON data looks to be in a good format. Since you are reporting the page title is being update but not the body then it seems like there may be an issue with the entry URI.

What is the URI you are using to update content of an existing page? An example of this would be:

http://localhost:9999/confluence/rest/api/content/2149384202

Along with this, what is the response code you are getting from the API call?

It should be 200, 400, or 404.

Something else to keep in mind, your version must increment up from the previous update each time the call is made. The page version is dictated from Confluence and cannot be manually modified from what Confluence is reporting.

Further information on the Update Content calls can be found in the [Confluence REST API Documentation (Content update)](https://docs.atlassian.com/ConfluenceServer/rest/6.12.2/#content-update)

We look forward to your response to get this issue resolved!

Regards,  
Stephen Sifers
Is integration between Jira version 7.x compatible with Confluence 5.8?
Asked by Anne C:

I need to integrate latest JIRA instance to existing confluence.

JIRA is version 7 latest, while Confluence is 5.8.

I cannot test now as JIRA is yet to be introduced to my organization. This info will be helpful for us to plan if we need a Confluence upgrade.

I find the following reference <https://confluence.atlassian.com/applinks/application-links-version-matrix-779174762.html?_ga=2.76914512.411892993.1541996320-1162178810.1520846730> but cannot seem to get the answer out from the table.

Please help enlighten.

Thanks!


Answers:
author: Thomas Deiler
body: Dear [@Anne C](/t5/user/viewprofilepage/user-id/1197818),

application links are designed to work across several versions of Atlassian products. It can be expected that they use internally their REST APIs to communicate. The APIs are most time downward compatible. This means "Yes, 5.8 will work with latest Jira."

But: regardless what is written elsewhere, as an admin you are responsible for the proper work of your services. This means, you have to verify, first.

I recommend to get a developer license of confluence and connect this new server with the latest Jira (evaluation license) server.

So long

Thomas

comments: author: Anne C
body: Thank you Thomas


Tags: integration

jira