youngmon/atlassian-qna huggingface dataset:
Confluence page either not loading correctly or are blank in Chrome
Asked by Grace Dowling:

When I load my space's home page, the formatting is all out of whack, view image below. Then, when I load my settings page and try to add users (I am an admin), the page is blank. I have tried using an incognito window, but that hasn't worked.

![Test 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/285681i94518F0599FD2D19/image-dimensions/334x189?v=v2 "Test 1.png")


Answers:
author: Dave Mathijs
body: Hi [@Grace Dowling](/t5/user/viewprofilepage/user-id/4598054)

Have you tried clearing your browser's cache or accessing the same page on another browser?

comments: author: Grace Dowling
body: Thanks Dave! Cleared the cache and that didn't work. Then, just tried Edge and that works. Any way to have it work in Chrome?


author: Dave Mathijs
body: Have a look at this KB article: **[Browser Troubleshooting Guide](https://confluence.atlassian.com/kb/browser-troubleshooting-guide-330796533.html)**


author: Grace Dowling
body: Hi - the user is having continuous issues, now in Chrome AND Edge. She showed me her console logs and it showed a lot of ssl handshake failures.

She reset her Chrome settings, disabled all plugins, and removed extensions, she also checked that the date and time look good, that it passed the SSL client test, and the supported Cipher Suites between Chrome and Confluence are the same.

Any other suggestions? We can reach out to our IT dept., but wanted to ask for any other suggestions.


author: Dave Mathijs
body: Hi Grace, if you're on a paid plan, submit a support request with Atlassian directly. I'm out of suggestions unfortunately.


author: Grace Dowling
body: ...


Tags: cloud

confluence-cloud
Attachment macro
Asked by Betania Fortunato:

Is it possible to have more than one attachment macro on the same page and add different content to each one?


Answers:
author: Marc - Devoteam
body: Hi [@Betania Fortunato](/t5/user/viewprofilepage/user-id/5338461)

Welcome to the community.

Simple answer to this is, yes you can.

In the attachment macro you are able to set file patterns or labels (added to an attachment)

See also [here](https://confluence.atlassian.com/doc/attachments-macro-97911315.html) the attachment macro details


author: Dave Mathijs
body: Hi [@Betania Fortunato](/t5/user/viewprofilepage/user-id/5338461) welcome to the Atlassian Community!

You can insert the **Attachments Macro** multiple times on a page with different parameters.

You can use the **Attachment Labels** parameter to filter the attachments to display.


Tags: confluence-server

server
UI Tabs suddenly stopped working.
Asked by Prakash Chandra:

UI Tabs stopped working. It is not showing the Tab content and not able to navigate to any other Tabs. Please help.


Answers:
author: Dan Breyen
body: Hi [@Prakash Chandra](/t5/user/viewprofilepage/user-id/5338399) welcome to the community. There's an active incident with Atlassian and Confluence at the moment. You can check out the status here: [Atlassian Status](https://status.atlassian.com/)

You can investigate that to see if it's your issue.

If that isn't it, or if you would like some confirmation from Atlassian Support, as you have a license to Cloud Premium, I would suggest opening a ticket with them at support.atlassian.com/contact and they can help you further..

They would also be able to confirm if your issue is based on the Atlassian Incident or not.

comments: author: Matt Mikkelsen-Pope
body: I have reported the same issue with Refined Toolkit macros:  
<https://community.atlassian.com/t5/Confluence-questions/Refined-Toolkit-Macros-Not-Displaying-i-e-UI-Expand-UI-Tab/qaq-p/2502747>


Tags: cloud

confluence-cloud
How to do calculations in confluence?
Asked by M Sunil Kumar:

Hi Team,

Can we perform calculations using the built-in Confluence "Confluence Page Properties" and "Confluence Page Properties Report" macros? These macros allow you to create tables with dynamic calculations based on the data you input.

Regards,

Sunil Kumar M.


Answers:
author: Dave Mathijs
body: Hi [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445) welcome to the Atlassian Community!

You can't perform calculations out-of-the-box.

There are some LaTeX Math apps available on the Marketplace.

[Calculations in tables](https://docs.stiltsoft.com/tfac/cloud/calculations-in-tables-42239860.html) is a feature of **Table Filter and Charts for Confluence**

comments: author: M Sunil Kumar
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) , Thanks for the response


author: Stiltsoft support
body: Hi [@M Sunil Kumar](/t5/user/viewprofilepage/user-id/5338445) ,

Indeed as [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) has kindly mentioned, the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app (that is our add-on) allows you to perform calculations for manually created tables and macro-generated tables (Page Properties Report, Jira Issues, etc.).

You may choose what macros to use: with a friendly UI (Table Filter, Pivot Table, Table Transformer) or Excel-like features (Table Spreadsheet, Spreadsheet from Table).

We'll be happy to organize a [live demo](https://calendly.com/tablefilter/live-demo?month=2023-10) for you and your team, please book a suitable time slot.


Tags: cloud

confluence-cloud

filter

table
How to disable auto backup in setup upgrade process?
Asked by Jauer:

Hello I'd like to upgrade Confluence by setup without it performing a backup of home and install directory automatically?

In earlier setups there was a checkbox to disable this procedure.

This is unneccessary because backup is done to a manual drive where enough free space is avlailabel.

Thank you


Answers:
author: Mareks Birkenfelds
body: I would like this feature to be returned - disabling backup of home directory. Since our home directory is huge and we perform our own backups - this is unnecessary to backup it during installation process. Now upgrade to latest version just takes so much longer time.


Tags: confluence-server

server
Managing Users in Confluence Free Plan
Asked by Jenni Wallin:

Hello,  

In my newly created instance of Confluence Cloud Free plan I can invite new users, but I cannot check on their status or set which groups they should be part of.

Also the confluence-admins-mydomain group is empty and I am the org-admins group. I cannot add myself to the confluence-admins-mydomain group.

Does anybody have any advice?

/Jenni


Answers:
author: Brant Schroeder
body: [@Jenni Wallin](/t5/user/viewprofilepage/user-id/5338333) Welcome to the Atlassian community

You should be able to see users in the atlassian admin under user and ones that are active. Under groups you can click on the group and add a user to that group.

comments: author: Brant Schroeder
body: [@Jenni Wallin](/t5/user/viewprofilepage/user-id/5338333) can you accept this answer to help others?


author: Jenni Wallin
body: [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) , yes sorry for not responding. It turns out my browser had me logged in with a different mail account while I was logged in with the right account in the confluence instance - which was not entirely obvious.

Once I logged in with the right account in the browser as well I managed to see what I expected and assign users to groups, etc.

Thanks!


Tags: cloud

confluence-cloud
All our confluence pages are gone
Asked by Tugra Sahiner:

Hi,

For some reason all our confluence pages are gone, none of them are shown. We were not actively using confluence for the last couple of months, however, that shouldn't explain why they are missing.

Beside, as a user, although I appreciate the community usage and support, can't understand that there is no easy way to contact JIRA/Atlassian support people directly. That is completely against the mentality of project/product management and task management apps.

We need our confluence pages, we trusted JIRA to keep them safe and now we can't find them. Any help appreciated.

Thanks


Answers:
author: Brant Schroeder
body: [@Tugra Sahiner](/t5/user/viewprofilepage/user-id/4425065)

Cloud Free sites that are inactive will be deleted after 120 days. Inactive, in this case, means that no user accessed the site for more than 120 days.

* [What is the Free Jira Cloud plan?](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/)

If it was longer than that, it would have been deleted. Atlassian notifies you through several emails letting you know it will be inactivated and then eventually deleted. If you are on a paid plan then you do not need to worry about being active on the product.

comments: author: Brant Schroeder
body: [@Tugra Sahiner](/t5/user/viewprofilepage/user-id/4425065) can you accept this to help others?


Tags: cloud

confluence-cloud
Aura tabs and tab group
Asked by ConfluenceUser:

Does someone of you know how to build a 3-level structure by using aura tab/tab groups?

For example:

First level: Cars (Ford, MG, BMW...)

Second level: Models (Ford Fiesta, BMW 3 Series...)

Third level: Variants (Ford Fiesta ST, BMW 3.20...)


Answers:
author: Philip Feldmann - appanvil
body: Hi [@ConfluenceUser](/t5/user/viewprofilepage/user-id/5338339) ,

Is this question about cloud or on-premise (server / data center)? For on-premise, you can nest as many tabs as you want out of the box.

For cloud, this is not supported due to design restrictions within the Confluence editor.

However, you can use the [child tab macro](https://appanvil.atlassian.net/wiki/spaces/AC/pages/2882961425/Aura+Child+Tabs+Cloud) to achieve a similar effect. This macro will display child pages as tabs and supports infinite nesting. Simply put the content of each tab on a child page of the current page to get nested tabs.

comments: author: ConfluenceUser
body: I am using cloud platform and unfortunately the mentioned macro is not available. I guess we need to purchase this one.

Thank you so much!


author: Philip Feldmann - appanvil
body: Hi [@ConfluenceUser](/t5/user/viewprofilepage/user-id/5338339) ,

the [child tab macro](https://appanvil.atlassian.net/wiki/spaces/AC/pages/2882961425/Aura+Child+Tabs+Cloud) is available for all active Aura installations. If you are able to use Aura Tab Group, you are also able to use Aura Child Tabs. No additional purchase is needed.


author: ConfluenceUser
body: Hi Jack,

Thanks for your quick reply. Yes, indeed! I am using Confluence. I have been trying to build a structure within a Confluence page that can be shown in 3 levels. For this purpose I have used two macros called "Aura - Tab" and "Aura - Tab Group".

Thanks a lot!


author: Jack Brickey
body: Hi [@ConfluenceUser](/t5/user/viewprofilepage/user-id/5338339) ,

i'm not sure I am following you here. I want to ensure that your question is indeed associated with **Confluence**, and if so, could you please elaborate on what you are trying to accomplish within the application?

comments: author: Jack Brickey
body: Ah.... maybe your question is associated to the [Aura add-on application](https://marketplace.atlassian.com/apps/1221974/aura-content-formatting-macros-tabs-miro-figma-google-html?hosting=cloud&tab=overview)? Unfortunately I do not have experience with this app.


author: ConfluenceUser
body: Yes, exactly! Maybe someone else sees my question with appropriate experience in this.


author: Jack Brickey
body: Also contact [Aura support](https://seibert.biz/aurasupport) maybe


Tags: unknown-hosting-type
Trello Card Checklists Synced with Google Calendar
Asked by Jeff Long:

Can you sync Trello Card Checklists with Google Calendar? Thank you, Jeff


Answers:
author: Sal
body: Hey [@Jeff Long](/t5/user/viewprofilepage/user-id/3997172),

Welcome to the Atlassian Community, and I hope you're doing well today!

Unfortunately, no, you can't sync your card checklists with Google Calendar. Currently, you can only sync your cards that contain due dates. But don't worry! You aren't the only one looking for this feature on Trello. I've passed your interest in this feature to our team for consideration! Have a fantastic day, Jeff!
Connect Drafts to Trello via URL Scheme
Asked by Andr? Str?mgren:

Hi,

I'm trying to create an action (automation) to send the text in a Draft (app Drafts 5) to Trello to create a new card. I'm using the URL Scheme advised by Atlassian (<https://support.atlassian.com/trello/docs/automate-with-url-scheme/>), i.e. *trello://x-callback-url/createCard?shortlink={board_shortlink}\&name=MyCardName\&description=MyCardDescription*, which opens up Trello but does not create a new card. I've checked the parameter data from Drafts and it should be ok.

I'm stumped, please help me to understand why a card is not created?


Answers:
author: Jonathan Rubin
body: [@Andr? Str?mgren](/t5/user/viewprofilepage/user-id/5198090) Did you figure out how to get this working?

comments: author: Andr? Str?mgren
body: Hi,

I just got an answer back from the Atlassian support to only use the 8 letter short code instead of the full link, but that did not work. So this is still, at least for me, an open ticket unfortunately.


author: Sal
body: [@Andr? Str?mgren](/t5/user/viewprofilepage/user-id/5198090),

First off, welcome to the Atlassian Community and I hope you're doing well today.

Given the complexity of your question, could you please raise a ticket with us at <https://trello.com/contact#/> and share the same information from your post including on which device are you attempting to use the callback URL? That would be very helpful for us to troubleshoot your case! I appreciate your understanding!

comments: author: Andr? Str?mgren
body: Hi and thanks!

I will do that, thanks for directing me to the right place.

I tried the same question with the Drafts community and after testing the situation out with persons more technically skilled than me we concluded that it seems to be an issue with how the URL Scheme is set up on the Trello side since I either get bounced back to Drafts from Trello without having created a card (mobile), or stay in Trello without having created a card (laptop).


author: Sal
body: You're welcome, Andr?! Please do, and we'll be happy to review your case with you and our team to understand where the problem lies. I made a few tests on my own and got the same behavior, so I agree that something isn't right with the URL schemes. We'll be looking forward to working with you to solve this problem! Have a nice day!
Synchronizing & Mirroring cards
Asked by Janine Patrick:

Wondering if anyone has any insight on mirroring cards from one board to another usings rules and automation within Trello


Answers:
author: Dreamsuite Mike
body: Once you link cards with each other, you can use automation for mirroring, although the automations have to be structured correctly to ensure you dont' end up with loop conditions. What information are you looking to mirror?
I have accidentally removed myself from a board as the only board member
Asked by NKC:

I have accidentally removed myself from a board as the only board member, and the board has disappeared.   

Is it possible to restore it or any ways to find it back?   

Thank you all for helping.


Answers:
author: Sushant Verma
body: Hi [@NKC](/t5/user/viewprofilepage/user-id/5198234)   

Welcome to the community!  

Please follow : <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>  

Hope this will help you!  

Regards,  
Sushant Verma

comments: author: NKC
body: Thank you for your prompt reply.   

Yet, it is not similar to my case.   
I was the only admin of the board. After I removed myself accidentally, the board is gone.   
Is it possible to get it back if I dont upgrade to standard or premium version?   
Thanks.


author: Dreamsuite Mike
body: Hi there, it should not be possible to leave a board if you're the only member or if you're the only admin. Are you sure you didn't close the board?

In Trello, click on boards then closed boards and see if it is in there....


author: Sushant Verma
body: [@NKC](/t5/user/viewprofilepage/user-id/5198234) I would suggest you to please reach out to <https://trello.com/contact>  

Hope they will help you!  

Regards,  
Sushant Verma
How can I get acount access of a lost email?
Asked by Atendimento:

The issue I've been having trouble with is that i used to access a Trello account with one email that doesnt exist anymore. So i can't reset password or recieve any verification through this old email.

What can i do to get back the access?


Answers:
author: Sal
body: Hey there,

First of all, welcome to the Atlassian Community! I hope you're doing well today.

I'm afraid to say that once you've lost access to the email associated with your old Trello account, you won't be able to regain access to it unless you can contact the person who issued the email and ask them to temporarily reactivate it and help you reset the password so that you can regain access to that account again. I hope that helps!
Watch button enables when adding a member on a card
Asked by Michelle Lamarche:

When we add members on a card, the watch button automatically enables. But this is not useful for us. We're a small team and we have our board open all the time, so we get notifications every time a card is created. What we don't want is to have to disable the watch feature everyday on each card that we create and also don't want to receive every change that is made on the card after it's created.  

Is there a way to turn off this feature?


Answers:
author: Sal
body: Hi [@Michelle Lamarche](/t5/user/viewprofilepage/user-id/5082696),

Welcome to the Atlassian Community, and I hope you're doing well today!

I'm afraid not! There's no way for you to turn off the watch option when you add members to cards. One suggestion is to ask your colleagues who were added to the cards by you to open the card and uncheck the *Watch* option from the card if they're being flooded with notifications on Trello.

Also, I recommend you look at this help doc explaining how users receive notifications on Trello: <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>. This should give you all the details about it. I hope it helps!

comments: author: Michelle Lamarche
body: Thank you, [@Sal](/t5/user/viewprofilepage/user-id/4788952)!

That's what we've been doing but we don't want to get into every card we create everyday and click stop watching. I hope the team would consider to change this because not all the features are for every team. And this is not useful to us.  

I appreciate the recommendation, it helps a little bit. Have a great day!


Tags: automation

card

member

watch
@ mentions Inconsistent between mobile and browser
Asked by Timothy G:

Myself and another user have been seeing a problem where if I add an @ mention on the web browser, it shows up enclosed in blue in my browser, but does not show up blue on his mobile app. He does not get a notification of the motion on his mobile app. When he adds an @ mention to me in the mobile app, it does not show up as enclosed in blue on my browser and no notification is sent. However, on my mobile app, the mention is enclosed in blue and I do get a notification. Any idea what is going on? Is this a bug or a problem with our settings? Thanks much!!


Answers:
author: Sal
body: Hey [@Timothy G](/t5/user/viewprofilepage/user-id/5197904),

First off, welcome to the Atlassian Community!

That seems a bit weird, but since your colleague is experiencing this problem on their mobile device, could you please ask your colleague to raise a ticket with us at <https://trello.com/contact>? With that, we can look closely and support them with this problem of receiving notifications on their device. I appreciate your understanding!
Issue with linked Card in checklist - Item name converts to card url not card name
Asked by Kevin Stieger:

I am having an issue with butler automation specifically converting a checklist item to a linked card. I have tried finding it on other posts but I haven't seen anyone mention this issue before. If this issue has already been discussed, please direct me to the post. Basically what I want to do is add a bunch of items to a checklist called "This week" ,and each time I add an item to that checklist, I want it to convert to a linked card with some labels and a due date. This way in the "This week" checklist, I can view all the main cards that need to be completed this week as the card name.

This worked okay for a few days, but now, instead of seeing "item #1" as a link to a card in the check list I have the card's URL "<https://trello.com/blahblahblah>". Does anyone know why this might happen? The automation rule is below

when an item is added to checklist "This week", convert the item to a linked card, add the orange "To do this week" label to the card, add an empty checklist named "Sub tasks" to the card, and set due date the next friday

Edited to add comment:  
Note that this issue is present on Safari and the Trello desktop app for mac. I just checked Chrome and the issue does not occur there (the card link shows the card name not the url). However, when I created the rule, I was using safari and the trello desktop app and the issue didnt show up until a few days later.


Answers:
author: Kevin Stieger
body: Note that this issue is present on Safari and the Trello desktop app for mac. I just checked Chrome and the issue does not occur there (the card link shows the card name not the url). However, when I created the rule, I was using safari and the trello desktop app and the issue didnt show up until a few days later.

comments: author: Dreamsuite Mike
body: Just checking, what happens if you put Safari into private browsing?

There was an issue when Trello was in the process of releasing the smarlink update to checklists where one of my clients had this issue.

I asked them to sign out of Trello, clear their browser cache and sign back in and that fixed it.


author: Kevin Stieger
body: This is the answer! Clearing history and signing out worked in safari and signing out on the desktop app fixed the issue. I don't know if just signing out on safari would do it alone though in case anyone doesn't want to clear their history. If the issue happens again, I'll try signing out without clearing history to see if that works and update this post.

Thanks so much for your help and quick response!


author: Dreamsuite Mike
body: No problem. Glad I could help. For future reference, I don't think you have to clear your full history, just the cache.


author: Paul Graham
body: I had the same issue in Chrome. Simply logged out of Trello and logged back in without clearing history or cache and problem solved. Thanks from me too!