youngmon/atlassian-qna huggingface dataset:
Site/Page Banner Size
Asked by Gesina Korte:

Is there a recommended size for Confluence site and page banners?


Answers:
author: Vero Rivas
body: Hi [@Gesina Korte](/t5/user/viewprofilepage/user-id/4270012)

Look at this posts, maybe can help you

<https://community.atlassian.com/t5/Confluence-Cloud-questions/What-dimensions-are-best-for-an-image-header-on-a-space-homepage/qaq-p/1285088>

<https://confluence.atlassian.com/confkb/how-to-add-a-site-wide-banner-165609599.html>

Cheers

comments: author: Gesina Korte
body: Thanks so much for linking me to useful info. :)


author: Messersmothson Sserfas
body: The most common size for a web page's header is still despite the fact that screens are getting larger. Websites like [printersinsider](https://printersinsider.com/) are built to be viewed at a resolution of 1024 x 768 pixels


Tags: cloud

confluence-cloud
Error on PDF Export
Asked by Igor Trushin:

I cannot export document to PDF Confluence Cloud. Export to Word work well.

I see error : There was an error in the export. Please check your log files.

In option Language support PDF install cyrilyc fonts, deinstall fonts solve problem but i can't export russian symbols .

![?????? ?????? 2021-02-18 131217.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/131064iBCA6E4C4DB36A448/image-dimensions/390x187?v=v2 "?????? ?????? 2021-02-18 131217.jpg")


Answers:
author: Vero Rivas
body: Hi [@Igor Trushin](/t5/user/viewprofilepage/user-id/4269594)

Look at this post, maybe can help you

<https://community.atlassian.com/t5/Confluence-questions/I-can-not-export-Russian-text-to-PDF-or-Word-file-correctly/qaq-p/1544145>

Cheers

comments: author: Igor Trushin
body: Hm, today export works.


Tags: cloud

confluence-cloud
Inconsistency observed while inserting Jira Issue Filter macro in Confluence page?
Asked by Subrata Roychowdhury:

Hi, while inserting 'Jira Issue/Filter' macro works fine in many Confluence pages it has been observed that there is inconsistent behavior while inserting or editing 'Jira Issue/Filter' macro in some other pages in Confluence. Can there be any suggestion/resolution?

Noticed inconsistent behaviour while inserting "Jira Issue/Filter" macro in Confluence. While in some Confluence pages insertion of "Jira Issue/Filter" macros are happening absolutely fine and they work like a charm following are some other observation that happens inconsistently:

- Aim is to add a "Jira Issue/Filter" macro. In the "Insert Jira/Issue Filter" dialog from the 'Search' menu a filter is associated that correctly shows up the issues in the dialog. A 'Display Option' is chosen (say 'Total issue count'). Now on clicking on 'Insert' button the macro does not get inserted.

- Aim is to edit a "Jira Issue/Filter" macro. A "Jira Issue/Filter" macro that is working in an existing Confluence page (created by the same Owner) is copied in another Confluence page with the intention of editing the macro for the new Confluence page being worked upon. The macro is selected and then the corresponding 'Edit' option is chosen. In the corresponding "Insert Jira/Issue Filter" dialog from the 'Search' menu a different filter is associated that correctly shows up the issues in the dialog. A 'Display Option' is chosen (say 'Total issue count'). Now on clicking on 'Insert' button the macro does not get edited.

Other Users have also observed similar inconsistent issue. Sometimes the insert/edit happens, sometimes they do not.

Our organization is using the Server version as of now.![Jira Issue Macro in Confluence.png](/t5/image/serverpage/image-id/131034i3A79EFDFBC677FB1/image-size/large?v=v2&px=999 "Jira Issue Macro in Confluence.png")


Answers:
author: Fabian Lim
body: Hi [@Subrata Roychowdhury](/t5/user/viewprofilepage/user-id/4268124)

If you are still experiencing issues, I recommend you open a ticket with [atlassian support](https://support.atlassian.com/) and provide the [support zip files](https://confluence.atlassian.com/doc/troubleshooting-problems-and-requesting-technical-support-776659671.html) for analysis.

Regards


Tags: confluence-server

server
Transfer a free workspace to a standard one
Asked by xiangbin:

Hi Community,

I've had a good experience with the free version of confluence. I have a free site {dummy}.atlassian.net . I created an organization. I want to transfer {dummy}.atlassian.net to my new organization. How do I do it?

![Screen Shot 2021-02-17 at 9.13.01 PM.png](/t5/image/serverpage/image-id/131031i812CDB9D0BC4942F/image-size/large?v=v2&px=999 "Screen Shot 2021-02-17 at 9.13.01 PM.png")

Thank you!


Answers:
author: Brant Schroeder
body: If you are the organization admin and your company has to multiple orgs you can follow these steps to make the transfer. <https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/>


Tags: cloud

confluence-cloud
How to get pivotal table to show all the raws in a table not just only the total?
Asked by Lawrence:

Hi,

I create a table with each raw having a jira query to show the number of issues. After adding the table inside pivotal table, only the total is shown? What did I do wrong? Here's the pivotal table in editing mode.

![pivotal_edit.PNG](/t5/image/serverpage/image-id/131029i9FC84F0C39646443/image-size/large?v=v2&px=999 "pivotal_edit.PNG")

After clicking on update, there is resulting table in the confluence page.

![resulting pivotal table.PNG](/t5/image/serverpage/image-id/131030i17B6DC97538F2E6F/image-size/large?v=v2&px=999 "resulting pivotal table.PNG")

What I would like to see is the following

+-------------+---------------+

\| \| Issues \|

+--------------+---------------+

\| New \| 144 \|

+-------------+---------------+

\| Resolved \| 144 \|

+------------+---------------+

\| Total \| 288 \|

+----------------------------+

Please advise.

Thank you,

Lawrence


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Lawrence](/t5/user/viewprofilepage/user-id/3133271) ,

Here is your page in the edit mode:

![Thu 1-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/131051iBCDA39CFAE7DE769/image-size/large?v=v2&px=999 "Thu 1-1.png")

Don't create the Total row manually, it will be created automatically with the help of the Pivot Table macro.

Here is a screenshot of the Jira Issues macro where you count your issues - created within a certain time period and closed (resolved) within a certain time period:

![Thu 1-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/131052i07DDC5B6A5222379/image-size/large?v=v2&px=999 "Thu 1-2.png")

And here are your Pivot Table macro settings:

![Thu 1-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/131053i0EED2E817611CFAF/image-size/large?v=v2&px=999 "Thu 1-3.png")

comments: author: Lawrence
body: Thank you for your advice, Katarina. I finally got a hold of your idea. Basically, the pivotal table only handles a single jira query. But, that's the case for me. Since I have two separate queries and each of the queries returns a number, and I guess that's why I can get the pivotal table to work for me.

Your advice helps me to gain more understand of pivotal table.

Regards,

Lawrence


Tags: confluence-server

server
Adding web-item link to page tree
Asked by Alex Smith:

Hi, I'm looking to see if it's possible to create a web-item link using ScriptRunner for Confluence where it is a link displayed in a page tree. I'm looking at the documentation below, but I'm not sure if I'm doing this correctly. I'm creating this in Script Fragments, selecting "list-content-tree" as the section it should go in, basing the condition on the space label, and navigating to the desired Confluence page.

[https://scriptrunner.adaptavist.com/4.3.3/confluence/fragments/WebItem.html](https://scriptrunner.adaptavist.com/4.3.3/confluence/fragments/WebItem.html?)

For context, this is a request from my boss that we be able to have certain pages from his two teams be available in each team's space page trees. While my first instinct is to use the Except macro (and we might do that in the end), he wants to avoid having pages with duplicate/similar names in two spaces.

If anyone has done anyone similar or can tell me that it's not possible to add a web-item in the page tree (not as a space shortcut), I'd really appreciate it. Thanks!


Answers:
author: Dominic Lagger
body: Hi [@Alex Smith](/t5/user/viewprofilepage/user-id/3783960)

I would not say he is an idiot, but he should overthink this plan again :)

What exactly does he want to achieve? Perhaps there is a better solution.

Would this be an option?

* [Page tree macro](https://confluence.atlassian.com/doc/page-tree-macro-163414255.html)

With this you could create a page with 2 columns. In each column paste the page tree macro. One from space A and one from Space B.

Regards, Dominic

comments: author: Alex Smith
body: It's specifically to display information in two spaces (i.e. meet the team, FAQs, etc) that are the same for my manager's two teams. He wants it in the page tree itself, not a tree on one of the pages.

I'm almost certainly just going to say that the excerpt macro is his friend. Also the use case is so specific and for a limited number of pages it's not a very high priority.

Thanks!


author: Danyal Iqbal
body: Bad Practice. Your Boss is an idiot.

comments: author: Alex Smith
body: I'm considering it as a strange thought exercise.


Tags: adaptavist

confluence-server

scriptrunner

server
Alternatives to Team Calendar?
Asked by Paul Harsha:

We're almost halfway through our Premium trial and the only feature we're using is Team Calendar. I can't justify the cost for that feature, especially since it doesn't allow me to set a default calendar set for the team.

Are there usable alternatives? All I want is to publish a calendar rollup.


Answers:
author: Brant Schroeder
body: [@Paul Harsha](/t5/user/viewprofilepage/user-id/4088178)

Not a lot of great alternatives. People on Google for business will use Google Calendars and embed it. Others on O365 do the same thing. There are not really any apps on marketplace for cloud. [https://marketplace.atlassian.com/search?hosting=cloud\&product=confluence\&query=calendar](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=calendar)

There is this suggestion on how to create a roll up calendar on a page. <https://community.atlassian.com/t5/Confluence-questions/Can-i-roll-up-multiple-team-calendars-into-1/qaq-p/783903>


author: Nicholas Starinsky
body: [@Paul Harsha](/t5/user/viewprofilepage/user-id/4088178), Atlassian is trying to stick it to us for $30K more just to use the calendar. (they are TAKING AWAY confluence calendar from standard version and forcing people into Premium).  
Try this add-on for JIRA; it's not free but does not require premium version of Confluence nor do you need Confluence at all. This may save your co some $$$. Company Calendar seems to be pretty advanced, I spent about an hour checking out its features. So far it looks a lot better than Atlassian's own calendar. <https://brizoit.atlassian.net/wiki/spaces/CCJDOCS/overview>


Tags: cloud

confluence-cloud
Will Team Calendars ever support default calendars for users?
Asked by Paul Harsha:

I want to define a set of calendars to appear by default to the team without them having to subscribe themselves.

It appears the request has been open since 2014 without resolution.

The only workaround is server only and we're on cloud.


Answers:
author: Fabian Lim
body: Hi Paul,

The only workaround for now would be to ask users to watch the calendars themselves unfortunately.

Link: <https://support.atlassian.com/confluence-cloud/docs/watch-a-calendar/>


Tags: cloud

confluence-cloud
Draw.io hanging when enlarging diagrams
Asked by James Rowe:

Anyone else having issues with draw.io hanging when trying to enlarge published diagrams? I can edit the diagram without any issues, but I cannot enlarge it. This has been happening for over 24 hours now.

![FireShot Capture 402 - Demo 2 - user journey - FoodMesh - Confluence - foodmesh.atlassian.net.png](https://community.atlassian.com/t5/image/serverpage/image-id/130940iBC5471C30E4C227D/image-size/large?v=v2&px=999 "FireShot Capture 402 - Demo 2 - user journey - FoodMesh - Confluence - foodmesh.atlassian.net.png")


Answers:
author: Marija Radovic
body: Hi,

this is fixed in draw.io version 14.4.2. Do you see this version under Help? If not, clear cache as [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) suggested and test again.

Does this help?

Regards,

Marija


author: Brant Schroeder
body: [@James Rowe](/t5/user/viewprofilepage/user-id/2495448)

I would suggest fully clearing out draw.io from cache from your browser and see if that fixes the issue. Because it runs as a PWA you will need to:

- Close all browser tabs where draw.io diagrams are displayed (including Confluence pages).

- Go to <https://ac.draw.io/clear.html> . It will tell you when the PWA is cleared.

- Try viewing the diagram again.

If that does not fix it submit and issue to draw.io support <https://desk.draw.io/support/home>


Tags: cloud

confluence-cloud
Creating an undefined page link doesn't work.
Asked by Zoltan Korossy:

I want to create links to undefined pages as our knowledge wiki is built out. I'm using the method described here:  
<https://community.atlassian.com/t5/Confluence-questions/how-to-create-a-link-to-new-page/qaq-p/1363256>

I basically create the link and use the URL https://SITE_NAME.atlassian.net/wiki/pages/createpage.action?spaceKey=SPACEKEY

However, when I then click on the link I just get the spinning wait icon and the new page never comes up.


Answers:
author: Zoltan Korossy
body: It appears that method has been superseded by this method:  
<https://community.atlassian.com/t5/Confluence-articles/Link-to-undefined-placeholder-pages/ba-p/1412785>

comments: author: Clark Everson
body: Hi Zoltan,

Thanks for sharing this with the community! This will help out others in the future!

Though reading your responses, it looks like the previous method was just a workaround, that was patched on <https://jira.atlassian.com/browse/CONFCLOUD-67129>. However, glad you were able to find the information yourself.

And included the link for others to find. I would recommend you accept your answer as the solution if you can to make it easier for others to find.

best,

Clark


Tags: cloud

confluence-cloud
Error al actualizar Confluence de 6.10.0 a 7.11.0
Asked by Randall Antonio Mart?nez Arias:

Trate de actualizar Confluence de 6.10.0 a 7.11.0, el instalado indic? que era correcta la instalaci?n que iba a tardar un poco y ahora el servicio no funciona.

El error presentado es:

**Tipo** Informe de Excepci?n

**mensaje** An exception occurred processing \[errors.jsp\] at line \[13\]

**Descripci?n** El servidor encontr? un error interno que hizo que no pudiera rellenar este requerimiento.

**excepci?n**

```
org.apache.jasper.JasperException: An exception occurred processing [errors.jsp] at line [13]10:     <link rel="shortcut icon" href="johnson/fav-confluence.ico">11:     <%12:         JohnsonPageI18NProvider johnsonPageI18NProvider = (JohnsonPageI18NProvider) BootstrapUtils.getBootstrapContext().getBean("johnsonPageI18NProvider");13:         String translations = johnsonPageI18NProvider.getTranslations().serialize();14:     %>15:     <script>
```


Answers:
author: Fabian Lim
body: Hola Randall,

Lo ideal ser?a contactar al Grupo de soporte [aqu?.](https://support.atlassian.com/)

Saludos


Tags: confluence-server

server
Can you add 'watch a page' to another user
Asked by Craig McRobert:

Can you add 'watch a page' to another user?

I am trying to see if it possible to do this for a colleague who is blind and uses a screenreader, but the reader software does not pick up the checkboxes in the 'watch page' pop-up.


Answers:
author: Jack Nolddor [Sweet Bananas]
body: Hi and Welcome,

You can if you have granted the Space Admin permission as shown in the following page:

<https://support.atlassian.com/confluence-cloud/docs/manage-watchers/>

Regards

comments: author: Craig McRobert
body: Hi Jack,

Thank you so much for the reply and guidance. this is really helpful.

Confluence is proving to be a real challenge for my colleague, but this will help filter down the content to relevant topics for him.

Cheers

Craig


author: Shardul Juyal {Addteq}
body: Hi [@Craig McRobert](/t5/user/viewprofilepage/user-id/4268582)

Just tagging another user in the page or the comments can enable the notifications for edits on the page.  

You can also use our [Unstoppable for Confluence](https://marketplace.atlassian.com/apps/1216435/unstoppable-for-confluence) app to enhance the accessibility options of Confluence.


Tags: accessibility

cloud

confluence-cloud

visual-impairment

watcher
Page Properties Macro behaving strangely...
Asked by Jamie Ford:

Does anyone know why when I use the "Page Properties" macro and auto sort on "Configuration ID" why it doesn't work for the first item in the list, but it does for everything else?:


Answers:
author: Brant Schroeder
body: [@Jamie Ford](/t5/user/viewprofilepage/user-id/4268250)

Welcome to the community, I think you may be facing this issue. <https://jira.atlassian.com/browse/CONFCLOUD-59017>

comments: author: Jamie Ford
body: Ah; OK thanks ..just a 3yr old problem then!

For some reason my screen grabs of the problem didn't pull through here?!


Tags: cloud

confluence-cloud
How to disable the option for "forgot password?"
Asked by neezy:

Hi there,

recently I've set up a productive Confluence Instance and I want to disable the feature that users can reset their passwords, since we manage the users in our AD.

The 'fix' - <https://confluence.atlassian.com/confkb/how-to-disable-users-from-changing-their-password-218278022.html>

Did not work for me so I wonder if you might be able to come up with another solution or why it doesn't work. The option still works after various restarts and changing the changemypassword.vm as described in the KB.

Running Confluence 7.4.4 on Data Center Ubuntu.


Answers:
author: Vero Rivas
body: Hi [@neezy](/t5/user/viewprofilepage/user-id/2400454)

Look at this post, maybe can help you

<https://confluence.atlassian.com/confkb/how-to-hide-the-forgot-password-link-in-confluence-659785477.html>

Cheers


Tags: confluence-server

password

server
Confluence vulnerability
Asked by Barbora Vackov?:

Hello,  
actually we are solving a problem with our production Confluence 7.4.6. During the regular operation, for some reasons, Confluence felt down and did not start anymore. We did a restore the application directory (not the data directory) from backup and it helped to run Confluence again. During the analysis we realized that two core plugin files (atlassian-plugins-webfragment-api-5.0.0.jar and atlassian-plugins-webresource-4.1.3.jar) were corrupted - their size was 0 bytes with the date change which reflects that operational break.  
Now we investigate possible reasons and you could help us with this - please, do you have any similar issue in your knowledge-base, related to zero-sized core files during the operation? Regardless it could be some kind of vulnerability or bug or some specific situation on OS. There were no specific log messages related to this file change, except the stack-trace when the break occurred (attached logs from confluence-start which were the same, the original log rotated out quite fast ;)).  
I have also tried to search on web what could be the reason but I was not successful.  
We are still investigating the system security and confidence but your knowledge will help us a lot.  
Thank you very much.

OS: CentOS 8  
DB: PostgreSQL 10.14  
Confluence: 7.4.6  
Disk capacity on application dir: more than 150 GB free  
Disk capacity on data dir: more than 180 GB free


Answers:
author: Nic Brough -Adaptavist-
body: This is not something the application could do. The only time I can imagine the file sizes being set to zero are if you're trying a (re)install and run out of disk space part way through. Or maybe if your backups ran out of space so they recorded some zero length files.

I might accuse anti-virus too - if they mis-detect a virus, they are often supposed to quarantine files, moving them to another place where they can be secured. I don't remember any that leave a zero length placeholder there when they do that, but I guess it is possible.

Otherwiae, you'd need to be looking at humans deleting or writing zero length files.

I'm afraid you're going to need to restore those files, either by checking that they are right in the backups and extracting those, or by doing a clean installation.


Tags: confluence-server

server
Save User tempalte
Asked by Maaike van der Heijden:

Space settings -\> Content tools -\> Template -\> Edit

After editing the template I can not save the template because of an error.

Also when creating a new template, the same error appears.

Can you help me with that?

Screenshot: ![Schermafbeelding 2021-02-17 om 16.08.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/130884iA45530C7AFB10A07/image-size/large?v=v2&px=999 "Schermafbeelding 2021-02-17 om 16.08.44.png")


Answers:
author: Shannon S
body: Hello Maaike,

Sorry to hear you're still having trouble creating and editing templates in Confluence.

Is there anything specific in the template that might be causing the issue? For example, a broken link or undefined page link.

If not, can you clarify for me:

1. Are any other users having the same issue when they try to create or edit templates?
2. Does the same happen when you try to save other templates and not just create or edit this one?
3. Can you replicate this problem across different web browsers?
4. If you were to create a blank template and save that, do you still get the error?

If we cannot narrow down the problem here, it might help if you bring this to your site admin's attention, where they can raise a ticket with [Cloud Support](https://support.atlassian.com/contact). From there, we'll be able to conduct a more detailed investigation.

Looking forward to hearing from you soon,

Shannon

comments: author: Maaike van der Heijden
body: Thank you for your help! There was indeed an undefined page link!


author: Shannon S
body: Hi Maaike,

Thank you for confirming that! So you can also create new templates now too?

Shannon


author: Maaike van der Heijden
body: Yes!


author: Shannon S
body: Hi Maaike,

I'm glad to hear that you fixed your issue for now. There's an ongoing bug you can follow below by clicking '**This affects my team.'** You may have to login again if you find you're not able to click that option.

* [CONFCLOUD-70864](https://jira.atlassian.com/browse/CONFCLOUD-70864) *Unable to publish a template if it contains a broken* link

Thank you again, and take care!

Shannon


author: Vero Rivas
body: Hi [@Maaike van der Heijden](/t5/user/viewprofilepage/user-id/4268469)

Have you tried again? Do you still have the problem? Sometimes it is necessary to leave and re-enter.

You can also check the status of the instance on the Atlassian page

<https://status.atlassian.com/>

Cheers

comments: author: Maaike van der Heijden
body: Yes I even logged out in and again. Also I waited an whole day, but still the same issue occurs.


Tags: cloud

confluence-cloud
Configura??o de data e hora
Asked by Jorge Telocken:

Ola,

Preciso saber como configurar no Trello, para n?o aparecer a data e hora que foi realizada a a??o.

pelo usuario.


Answers:
author: Soumyadeep Mandal
body: Hi [@Jorge Telocken](/t5/user/viewprofilepage/user-id/1188646) ,

Visit the below link and follow the steps! I hope your problem will be solved!

<https://help.trello.com/article/813-setting-the-first-day-of-the-week-for-the-calendar>
How do I change the descripton of a card other than delete the card and make a new one (I have admin
Asked by Gary Borland:

I have created a number of cards in a board but want to change the description to prevent confusion for others. I have admin but cannot see how to do this - I can change a Board but not a card - thanks


Answers:
author: alfredbuehler
body: There is a link to edit the description. Doesn't this work for you?