youngmon/atlassian-qna huggingface dataset:
How to create space-specific groups to manage permissions
Asked by Anthony_Benitez:

Is there a way to create groups of users in a space to manage the read/write restrictions for individuals under these groups or do they have to be added individually?


Answers:
author: Nic Brough -Adaptavist-
body: Groups are a function of the user directory, and hence they are global things, not space things.

But the permissions and restrictions work with individuals or any groups, so you can still use them in there.

comments: author: Anthony_Benitez
body: Actually I figured out how to do it. Admins can go to Space Tools \> Manage Users/Groups and create space-specific groups, then you can configure permission settings using these groups.


author: V!
body: Hello [@Anthony_Benitez](/t5/user/viewprofilepage/user-id/1140399)  

Even though the question is older, I would like to add something here for other readers:

You can restrict "reading rights" in the Space settings, but not writing. This is only possible on the pages itselves. In a space you set what the users are allowed to do - in general. Shoud they see any pages?  
That is explicitly set for that page in the page settings. That's a big difference. Here are the parts of the official documentation that explain it again.  

[Page restrictions](https://confluence.atlassian.com/conf719/page-restrictions-1157466300.html)   
[Space Permissions](https://confluence.atlassian.com/conf719/space-permissions-overview-1157466121.html)

Greetings,

Miss Vee  


Tags: permission
Which AMI should I use?
Asked by Maksym Kolov:

My company is now migrating from on-demand Confluence to our own Amazon Cloud. We can get several different AMIs to do the job. The question is which wuld be the best one and most up-to-date?

![](https://mail.google.com/mail/u/0/?ui=2&ik=2158c2813c&view=fimg&th=15d37bcb71025a7a&attid=0.1&disp=emb&attbid=ANGjdJ8ryaYU1DYl6PcnEwDhjP7QqdcRUXdWlTWX9u-X3WRMWbRGFoI8IXgXfy1FSF6LL1L62yJpyBJZcIJPIjxn_t_HjjqDIjkfADa6zOwHAtiXZq9IUcExcLQ60WI&sz=w3250-h1232&ats=1499878798891&rm=15d37bcb71025a7a&zw&atsh=1)

The Amazon Linux AMI is assumed to be the latest - it is at the top of the list. Although, it has no Java (hence no jdbc) installed.

Ubuntu instance (second one marked) seems to be 3 years old and has everything pre-configured, but it says that Confluence License has expired.

Which AMI is the best for having the Confluence Server up and running without any issues?


Answers:
author: AnnWorley
body: I am sorry that your image did not display so I could see the list.

I wouldn't go with the one with the expired license.

My recommendation is to provision a Linux instance and then install Java and Confluence. Linux often comes with an unsupported version of Java so you will want to install one from our[Supported platforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html).

If you don't have an existing database server, PostgreSQL can be installed on the Linux instance as well: [Database Setup for PostgreSQL](https://confluence.atlassian.com/doc/database-setup-for-postgresql-173244522.html)

Then you can just follow [Installing Confluence on Linux](https://confluence.atlassian.com/doc/installing-confluence-on-linux-143556824.html).

If you really want to use an [AMI](http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AMIs.html), please let us know more about your requirements. Perhaps someone in the Community who has used a third party AMI can offer input.

If you were installing Confluence Data Center, Atlassian has Cloud Formation templates: [Data Center on AWS](https://www.atlassian.com/enterprise/data-center/aws)

comments: author: Maksym Kolov
body: The company would like to use AMI. We will have this instance just for Confluence. It is going to be just a public collaboration/wiki instance.

The name of the most up-to-date AMI in the list is **Atlassian Confluence 2017.4.26_0137(HMV)**. Our team is leaning towards it. So any specific suggestions for it would be much appreciated.


author: AnnWorley
body: Who provides the AMI? I am not finding it by googling the name.


author: Maksym Kolov
body: It is Amazon Linux
Where to find template for the "header" of settings page of Confluence?
Asked by Varsha Muzumdar:

Hey,

I am using Confluence for building a site and I am getting some issues with the **header of the space permissions setting page** of Confluence. While the header of the other pages does not comply with that of this page, I am confused as to **where the template for the header of this page can be located** as its behavior and look for this page is different from all other pages.

Alternatively, can you help me out as to which template file to make changes in, so that the header of this page looks exactly the same as that of other pages?


Answers:
author: AnnWorley
body: **Site layouts** are used to define the controls that surround each page in the site. For example, the header, footer and dashboard. Please try this guide: [Customizing Site and Space Layouts](https://confluence.atlassian.com/doc/customizing-site-and-space-layouts-149374.html)

I am curious how your header looks on your space permissions page. On my test instance the space permissions pages are not unusual:

![Screen Shot 2017-07-13 at 11.15.26 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/3070iFAE9452558432945/image-dimensions/615x93?v=v2 "Screen Shot 2017-07-13 at 11.15.26 AM.png")![Screen Shot 2017-07-13 at 11.14.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/3071iE9BCC1CA3B21F41D/image-dimensions/790x117?v=v2 "Screen Shot 2017-07-13 at 11.14.48 AM.png")
Update Confluence License using REST
Asked by Arnab Roy:

Hello Folks,

Could any of you have idea on how can we get the license key updated while confluence is freshly installed on a standalone server?

I'm planning to do it using PowerShell.

If it helps, can we add the license key directly to 'confluence.cfg.xml' to skip GUI configuration steps?


Answers:
author: thais
body: Hi, Arnab,

From what I could gather, you'd like to update the licence key directly to 'confluence.cfg.xml' as a way to skip configuration steps. Is that correct?

We suggest you do not do it for this purpose, as basically manually change the license directly in confluence.cfg.xml should be used for reasons such as upgrades are failing, the license is corrupted and cannot be changed in the Confluence UI.

From [How to change the Confluence License in confluence.cfg.xml](https://confluence.atlassian.com/confkb/how-to-change-the-confluence-license-in-confluence-cfg-xml-720405151.html), please note that some versions of Confluence do not even require a hashed license. In these versions, you simply need to edit the confluence.license.messageproperty.

In order to know if your version needs the hash, you can check whether the line \<property name="atlassian.license.hash" is present in the confluence.cfg.xml

Cheers!


Tags: cloud

powershell

rest
how to get chinese language pack from https://translations.atlassian.com/
Asked by andy Chen:

My Confluence version is 5.5.6. It default don't support chinese language. find documents from <https://confluence.atlassian.com/doc/installing-a-language-pack-214860198.html>.

I find a download address is

[https://translations.atlassian.com/dashboard/download?lang=zh_CN#/Confluence/5.5.6](Confluence-5.5.6-language-pack-zh_CN.jar)

But it can't download because

This language pack is now bundled with Atlassian products, so is no longer available to download here.To get this language pack, upgrade to the latest version of your product.[](https://confluence.atlassian.com/x/b6u_NQ)

Can help me give a chinese language pack for Confluence 5.5.6?? thanks . I can't upgrade to the latest version because my machine can't support other version.


Answers:
author: AnnWorley
body: Here is what I did to get a Chinese language pack installed on a Confluence 5.5.6 instance:

1. Download the latest Confluence 6.3.1 archive from <https://www.atlassian.com/software/confluence/download>
2. Extract the package
3. Drill down to confluence/WEB-INF/atlassian-bundled-plugins-setup
4. Find the file: confluence-language-pack-zh_CN-6.3.0.beta2-v2r49161-2017-06-19.jar
5. On the Confluence 5.5.6 instance, go to Confluence Admin\>Manage Add-ons
6. Use the Upload Add-on link to upload the confluence-language-pack-zh_CN-6.3.0.beta2-v2r49161-2017-06-19.jar. A message will come up saying the install was sucessful.
7. The language will appear under Confluence Admin\>Languages

If you have a test instance it may be a good idea to try it there first.

comments: author: andy Chen
body: it's smart. very thanks. I think it's helpful to others.


author: Anderson Hsu
body: Hi where can I find confluence_language-pack-zh_tw .jar to install? thanks a lot.


author: andy Chen
body: you can look AnnWorley reply
Create a dashboard based on a plugin which can be accessed by any confluence user
Asked by Sandro H?rler:

I need to create a dashboard for our management which shows several statistics about how people use confluence, who are collaborating, ..., and so on. So this is not the big apple, as we already developed a rest interface for this purpose, also the visualisation is done already.

My vision: The dashboard should be available to any confluence user at this moment and accessable thorugh the main menu bar located at the header. This menu will open the dashboard embedded in confluence.

Adding a menu entry is not the big thing, but how can i achieve that this dasboard will open as a "not confluence site" as a plugin which just opens this dashboard?

I dont want the users to create sites over blueprints or something, i just would like to install my written plugin, then the menu appears and the dashboard is for accessible for anyone.

Any idea or solutions or better aproaches?

Thanks in advice


Answers:
author: Vero Rivas
body: Hi [@Sandro H?rler](/t5/user/viewprofilepage/user-id/1138678)

Look at this addon, maybe can help you

[https://marketplace.atlassian.com/apps/1210990/custom-dashboards-for-confluence?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1210990/custom-dashboards-for-confluence?tab=overview&hosting=datacenter)

Cheers


Tags: app

dashboard
Unable to select a template at ?Create from template? Macro
Asked by Ilse Oosterhoff:

It's unable to select a template name in the 'Create from template' Macro. The dropdown menu with templates doesn't show up.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ilse Oosterhoff](/t5/user/viewprofilepage/user-id/1140371) ,

are u sure that you correctly setup the "Create from template" macro? You need to select a template name

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/300331i9827BEE1E607FD11/image-dimensions/342x220?v=v2 "Immagine.png")

Fabio


Tags: template
Failed to create the user ?
Asked by Service Informatique - R?publique et Canton du Jura:

Hello,

I installed confluence and jira on the same windows server.

I configured confluence with HTTPS on port 9443 / confluence is reachable with URL : [https://confluence.XYZ.ch:9443](https://confluence.jura.ch:9443)

Confluence is working well but it's impossible to add a user :

Failed to create the user ...

In the following log file C:\\Program Files\\Atlassian\\Application Data\\Confluence\\logs\\atlassian-confluence.log, I find :

-- referer: [https://confluence.XYZ.ch:9443/admin/users/createuser.action](https://confluence.jura.ch:9443/admin/users/createuser.action) \| url: /admin/users/docreateuser.action \| traceId: db356ea96aec9ed8 \| userName: jiraadm \| action: docreateuser  
com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: [http://jira.XYZ.ch/rest/usermanagement/1/user](http://jira.jura.ch/rest/usermanagement/1/user)

Thank you for your help


Answers:
author: Shannon S
body: Hello!

A few users are recently experiencing the same error in another [Community Question](https://community.atlassian.com/t5/Confluence-questions/Unable-to-login-to-confluence/qaq-p/608022). I've laid out a few troubleshooting steps there if you can take a look and verify.

This can be caused by a firewall or reverse proxy preventing the connection between the two applications or an invalid URL, so please have a look and let us know if you have any questions or if this does not resolve your issue.

Kind Regards,

Shannon


Tags: user
List of users in Confluence project (REST API)
Asked by Peter Bunde Hansen:

In my Confluence project, I'd like to get a list of the users, each then with a listing of assigned roles. What is the REST call(s)?


Answers:
author: Stephen Deutsch
body: Which Confluence version are you using? This would determine which REST calls are available.

Also, what do you mean by assigned roles? Would that be the groups that a user is assigned to?
Audio for MP4 video not working on confluence page
Asked by Jelle Schroer:

I have an video file (.mp4) that is working on a local player with video and audio.

But when i upload this video to a confluence page then only the video is working and there is no audio with the video.

I would like to know what audio codec's the html5 video player is supproting so i can edit my video to the correct audio codec to have it working with video and audio on the page.


Answers:
author: Florian Sch?ller
body: Today i was able to reproduce this issue - the problem is the codec of the mp4 file.

Once i uploaded a file (multimedia makro) in confluence with the audio codec A52 Audio (aka AC3).![image-2022-05-11-08-49-12-806.png](https://community.atlassian.com/t5/image/serverpage/image-id/196771i4B5D4936D2FC2FFA/image-size/large?v=v2&px=999 "image-2022-05-11-08-49-12-806.png")

While using this format the sound was not working in confluence.

Afterwards i did the same with the audio codec MPEG AAC Audio (mp4a) and everything is working fine!

![image-2022-05-11-08-48-03-506.png](https://community.atlassian.com/t5/image/serverpage/image-id/196770i2F4F71CBDA2C4048/image-size/large?v=v2&px=999 "image-2022-05-11-08-48-03-506.png")

best regards,

florian


author: Michaela Galkin
body: Today I have the same problem. I have some mp4 Videos which are not playing the sound after uploading them to a Confluence page.

Playing locally is with sound.

Some other mp4 Videos are played with sound, that is why this issue is strange....


author: Muhammed Fazi
body: i am facing the same issue, i can watch the video but there is no audio. can anyone please help me here.


Tags: multimedia
How to generate a specific drop-down list in confluence
Asked by Piotr Dziedziel:

Hi,

I would like to generate drop down list in the Confluence Template but would like to have http links as the option on this list, is this possible?

Is this possible to have multi chose drop-down list ?

regards,  
Piotr


Answers:
author: Piotr Dziedziel
body: Hi Stephen,

Thank you for your answer.


author: Stephen Deutsch
body: Hi Piotr,

It's possible to include a list of web addresses, but not as links. Just separate multiple options with a comma.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/3008i160C007338015EB6/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/3009i68AB174A6A78CD62/image-size/large?v=v2&px=999 "image.png")

comments: author: Ben Sharir
body: How do you do create such list [@Stephen Deutsch](/t5/user/viewprofilepage/user-id/781490)? Is it an add on? a Macro? What is the Macro name?
Unable to add everyone to view the page
Asked by Dhillibabu S:

Hello,

I am unable to add everyone to view the Confluence web page. Please suggust to me how I can add it. When I tried to type "everyone", there is no name found.

Regards,

Dhillibabu S


Answers:
author: Nic Brough -Adaptavist-
body: In the space permissions, grant "confluence-users" (or your login group if you have another one) view access to the space.

If you want the world to see it, grant anonymous access as well.
User Can't Log in - Directory not functional during authentication
Asked by Alex Comerford:

Hi, one of the users on our Crowd set up cannot log in to confluence

Jira is the user directory (pointing to an Active Directory server)

All application links appear ok

The error log is as below (markg cannot log in, alexc can log in)

I have reviewed and followed this article with no joy <https://community.atlassian.com/t5/Confluence-questions/Confluence-JIRA-quot-Remote-user-directory-is-not-functional/qaq-p/349786>

Thanks

Alex

ERROR \[http-nio-8090-exec-9\] \[crowd.manager.application.ApplicationServiceGeneric\] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'markg'. Skipped.

ERROR \[http-nio-8090-exec-12\] \[crowd.manager.application.ApplicationServiceGeneric\] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'alexc'. Skipped.


Answers:
author: Christoph Sch?tz
body: Alex - can the user log in for JIRA? Does he have the permissions for Confluence, e.g. is he in a group which has Confluence user rights?

Cheers

Christoph

comments: author: Alex Comerford
body: Hi Christoph,

Thanks for coming back to me

Yes to all of the above


author: Christoph Sch?tz
body: Hi Alex,

Can you search for the user in Confluence? Has he already been able to log in? Is the user new to JIRA (it might take some time to sync)? Is there anything else in the log?

Cheers

Christoph


author: Alex Comerford
body: Hi again,

Yes again to all of the above. There is quite a bit in the log which the forum won't late me paste (i get an error on here

"Error  
Your reply was not accepted. Please check for inappropriate language or spam.")

Thanks again

Alex


author: Christoph Sch?tz
body: Hi Alex

so please post it somewhere on the web and link to it here ;)

Cheers

Christoph


author: Alex Comerford
body: Good shout!

<http://bit.ly/2sPYZOs>

Thanks

Alex


author: Christoph Sch?tz
body: Alex - I have just found this kb entry for crowd - it might be helpful for your issue too: <https://confluence.atlassian.com/crowdkb/crowd-user-authentication-fails-with-directory-x-is-not-functional-during-authentication-error-391086721.html>

I am wondering what is the difference between both users? Have you tried to remove the non working using from the Confluence users group and add him again? Have you tried to reestablish the connection between JIRA and Confluence?

Cheers

Christoph


author: Alex Comerford
body: Hi Christoph!

We are working!

I noticed that the ip addresses in the Jira User Server setting were out of date!

Thanks so much for your help

Alex


author: Dinesh
body: Hi Alex,

We are also facing the similar issue 'Directory' is not functional during authentication of 'xxx' skipped.

Can you please help us on how to fix this issue.

Best Regards,

Dinesh Loyapalli


Tags: active-directory

crowd

jira
Unable to login to confluence
Asked by John Ian Medilo:

### Cause {#toc-hId-1562822641}

com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: <http://jira.joinpiggy.com/rest/usermanagement/1/user/password?username=admin1>  
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:431)


Answers:
author: Shannon S
body: Hello John,

This error can sometimes occur if the URL doesn't match the Base URL, or if you have a reverse proxy or firewall preventing the connection.

You can refer to the **Resolution** section from the following article, [How to troubleshoot The following URL does not specify a valid Crowd User Management REST service](https://confluence.atlassian.com/jirakb/how-to-troubleshoot-the-following-url-does-not-specify-a-valid-crowd-user-management-rest-service-780867184.html) for troubleshooting steps. This is written for JIRA but the steps should help you narrow down the issue.

Let us know if you have any questions!

Kind Regards,

Shannon
Upgrade to Confluence 6.2.4 on Solaris 10
Asked by Christian K?nig:

Hi all,

according to this bug <https://jira.atlassian.com/browse/CONFSERVER-51847> I want to know, if it is possible to upgrade with collaborative editing disabled.

Has anyone done this already?

Cheers

Christian


Answers:
author: Nic Brough -Adaptavist-
body: Yes, although I did it on a Linux box, I would not expect it to be any different on Solaris.

I was having problems with networks allowing Synchrony to work, and we'd turned off the collaborative editing while that got fixed. We upgraded with no problems, with it disabled, and then added it back later when we'd fixed the network config.

All the code for the version 5 editor is still fully available in version 6, and Confluence can fall back on that if there are problems with collaborative editing. The only trick is that if you're updating from 5, then you can do the upgrade, but you will need to go to admin -\> editing and disable the collaborative editing to stop it trying.

comments: author: Christian K?nig
body: Thank you, did you read mentioned bug. This one only effects Solaris 10.

I have upgraded many Linux installations as well, but now I have to upgrade a Solaris System. There are differences between Solaris and Linux.

Chris


author: Nic Brough -Adaptavist-
body: Yes, it won't cause a problem because if Synchrony is broken, all Confluence does is disallow edits with it (with a pretty useless error message for the user though). After the upgrade, just check the "use collaborative editing" flag is "off", and it'll use the old editor.


author: Christian K?nig
body: Ok, thank you.

Chris


Tags: solaris
Information is required regarding giving access of specific pages to our customers on confluence
Asked by mudassar waraich:

We have different customers and for each customer we have certain documentation. We made separate pages for each customer on which the documents are uploaded. We want to provide view only access to customers of their respective pages / documents preferrably in the Jira Service Desk customer portal. Kindly guide. Thank you.


Answers:
author: Shannon S
body: Hello Mudassar,

In your JIRA Service Desk Portal, you can link it to the particular space in Confluence where these documents are stored. See [Serving Customers with a Knowledge Base](https://confluence.atlassian.com/servicedeskserver036/serving-customers-with-a-knowledge-base) for more information.

Start at **Viewing access** for details on how to select the permissions you require for your Service Desk Customers.

With this, you will need to make sure all the required documents are in the same Confluence space since you will be opening that space up to your Service Desk customers.

Let us know if this answers your question or if you have any further questions or concerns.

Kind Regards,

Shannon

comments: author: mudassar waraich
body: Thank you Shannon where will the customers view these documents?


author: Shannon S
body: Hi Mudassar,

When you set up the knowledge base in Service Desk, the customers are able to access it via the Customer Portal. There are a few examples of how this would look in [Using the help center](https://confluence.atlassian.com/servicedeskserver036/using-the-help-center) documentation.

Let us know if you have any further questions about this!

Kind Regards,

Shannon


author: mudassar waraich
body: Shannon I have linked knowledge base to service desk project

also in knowledge base settings in service desk project given access to customers

given user access to customer group on confluence

Given read only access to that customer group to that space in confluence

but still the customer portal does not show the knowledge base


author: mudassar waraich
body: got access on customer portal Thank you


author: Shannon S
body: Hi Mudassar,

Happy to hear you got access! If the information we provided you helped you please feel free to accept the answer!

Take care and

Kind Regards,

Shannon