youngmon/atlassian-qna huggingface dataset:
How do i go about in getting a call with a JPD Expert to Give us strategic ideas on how to use it?
Asked by Lucia Guzman:

We have been using JPD for product and program management. we would like to request a call with a JP expert to walk them through what we have done so far, what our challenges are, and what strategic ways we can better organize.


Answers:
author: Axel Sooriah
body: Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756)

if you are looking for some advice on how to organize and make the most of JPD, I would recommend taking a look at our new JPD Handbook (currently in Beta).

See here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Preview-of-the-new-Jira-Product-Discovery-handbook/ba-p/2784396>

If you still have questions, feel free to reach out again. :)

comments: author: Lucia Guzman
body: [@Axel Sooriah](/t5/user/viewprofilepage/user-id/5400521) thank you Axel! although this is helpful, id like help in strategic approaches as we also want to use Plans. so we want to talk through how can we use both JPD and Plans. in plans it is useful for more sprint type boards we think and not discovery projects? would love to learn more how we can use both JPD and Plans together in a project and product management perspective.


author: Tanguy Crusson
body: Thanks for the context Lucia. The handbook actually has a section about that: <https://pm-dev.atlassian.net/wiki/external/OGY3MmI5ZTFhYWEwNDk4NjhhZTM3YzkwMTUyMjMwYzk>

You might also want to have a look at the "Product backlog" section


author: Amanda Barber
body: One idea would be to attend an ACE with this as the topic, but it doesn't look like there are many upcoming: <https://ace.atlassian.com/search/jira%20product%20discovery>?

Curious to hear if there are any other offerings for something like this!

comments: author: Lucia Guzman
body: thank you!
Issue Score Basics
Asked by LG:

Hi - I'm seeing several posts related to automating issue/priority scoring but I'm looking for information on how to get setup for the basics. We use Aha and in that tool, you can score enhancement requests based on fields of your choice (revenue, customers impacted, etc.)

We keep our bugs/defects in Jira and I want to do the same thing in Jira. Is that possible?

Scoring bugs would help us prioritize. I would like to score a bug on factors such as (compliance, cost, customers impacted, etc.) and then end up with a total score. Then I can build a filter to sort by highest score first.

Is it possible to score issues in Jira? If so, where can that be set up?


Answers:
author: Nick H
body: Hi [@LG](/t5/user/viewprofilepage/user-id/3190014) ,

JPD does offer [custom formulas](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/) which may help your use case. There's a few different types such as weighted scores or even write your own formula that can take the value of multiple fields and calculate a total which helps determine which ideas have a greater impact based on the score.

For example, a lot of customers measure their ideas with a RICE score:

* R = Reach
* I = Impact
* C = Confidence
* E = Effort
* Score = (R x I x C) / E

They'll create a rating (or similar) field for each metric mentioned above, and create the SCORE (write your own formula) which can then provide better visibility into everything holistically.

You can also use similar fields mentioned above a weigh them among all ideas as well. Below are two examples of a RICE score (write your own formula) and an Impact Score (weighted score):

![form1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343027iA72AF1B7F3B593C7/image-size/large?v=v2&px=999 "form1.jpg")

Hopefully that provides some insight into the possibilities to help meet your use case.

comments: author: LG
body: Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930) - I didn't realize I was in something called "Jira Product Discovery" - i'm just asking for this in regular Jira Cloud. I'll post a question in that group... (i hadn't heard of JPD and was thinking it was just a way to categorize forum questions)


Tags: issue

jira

prioritize

score
[Jira Product Discovery] Creation form template
Asked by Amy Chang:

If I change to another template for the creation form, will it affect other Idea tickets?


Answers:
author: Nick H
body: Hi [@Amy Chang](/t5/user/viewprofilepage/user-id/5314184) ,

You can change the project's template at any time, and it will apply to new ideas created moving forward.

But it does not affect already created ideas, meaning it does not apply retroactively.


Tags: cloud

jdp

jira

jira-cloud
JPD - TImeline view - How do I color the individual idea bars in this view?
Asked by Lynn Wilson:

The Timeline view in JPD is good, but it lacks the ability to color code the entire effort bar when visualizing. With everything just black and white, its super difficult to differentiate categories of efforts, or draw attention to groupings/individual efforts in the view. I'm using these timelines at the C level of my organization and having to recreate some of the visuals because of this roadblock. I've tried putting labels and different categories on my cards. This all works fine and good in the roadmap view but again, is not visualizing in the timeline view. What am I missing or is this just not available yet? If not now... when? Please and thank yoU!


Answers:
author: Tanguy Crusson
body: Thanks for the feedback Lynn, you can't fully colour the cards yet.

However you can add multiple fields to cards in the timeline view if you use the compact or detailed layout for cards:

![Screenshot 2024-08-21 at 09.54.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/342911i037883FBC3528365/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 09.54.13.png")

if you use the summary layout, you can add one field to the card:

![Screenshot 2024-08-21 at 09.55.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/342912i8897B18D83F4D2CD/image-size/large?v=v2&px=999 "Screenshot 2024-08-21 at 09.55.48.png")

comments: author: Jeremy Drexler
body: Thanks for the update [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - this isnt a blocker at all, but its interesting functionality to have. Is there a feature request where I can follow along to see if/when the work is prioritized?


author: Tanguy Crusson
body: Hi Jeremy, we don't have a public issue tracker yet - but you can watch the announcements we make in this community - we'll be sure to talk about it here when we start working on this
Send past alert notifications to upcoming on-call engineer
Asked by Ronald Heijn Buys:

Hi Community,

When I receive alerts when nobody is on-call I want to receive notifications as soon as the next engineer is on-call.

This can end up with a lot of notifications in the following example (but we are aware of this):

- Alert received at 01:00

- Schedule and escalation is active from 23:00 - 07:00 with no on-call engineer

- At 07:00 an engineer is starting according to the on-call schedule

- I want to have that engineer starting at 07:00 to receive all (past) alerts from 23:00-07:00

Is this possible? Or are there reasons to not want this?


Answers:
author: Tejaswi G
body: Hi [@Ronald Heijn Buys](/t5/user/viewprofilepage/user-id/5562003)

This is Tejaswi from the Opsgenie support team and here to help. :)

If you have a fixed scheduled where non of the users will be on-call, then you can use a notification policy to delay alert notification for the alert create during this time frame.

You can refer to the documentation [here](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) for more details on the notification policies for the team.

Kind Regards,  
Tejaswi


Tags: cloud

opsgenie-cloud
Slack App Integration Alert Updates
Asked by David Co:

I have slack integrations with my opsgenie. The state of my alert may change, Eg. If I have an alert on temperature, I'd like to display updates to the alert in my slack channel without generating new alerts. ie. Update the temperature on the existing slack alert message.  
I've tried updating the original opsgenie alert but this does not flow through. I've tried selecting the "updateMessage" checkbox on the opsgenie slack integration but this only creates new messages when I update the description. The alert priority has similar behaviour to what I'd like  

Does anyone know if this is possible or has a workaround ?


Answers:
author: Mona Singh
body: Hi David,

This is Mona here, happy to help :)

As I understand, you would like to get Slack notifications for Alert Message \& Description updates done on Opsgenie. Please let me know if my understanding is correct.

If the above is the use case, then your understanding is correct, you need to select the options UpdateMessage, UpdatePriority, UpdateDescription within the Slack Integration. Please see the screenshot below:  

![Mona Singh (DM) - Atlassian - 669 new items - Slack 2024-08-07 at 6.18.16 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340518i9EB62365D77B346D/image-size/large?v=v2&px=999 "Mona Singh (DM) - Atlassian - 669 new items - Slack 2024-08-07 at 6.18.16 PM.jpg")

Once this is selected, if any update is made to these properties on the alert in Opsgenie then it will be updated on Slack as well. This update will be displayed as shown in the below screenshot:  

![test-channel-for-sync (Channel) - My Testing workspace - 56 new items - Slack 2024-08-07 at 6.07.39 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340519iC15DC5CF5E2319B7/image-size/large?v=v2&px=999 "test-channel-for-sync (Channel) - My Testing workspace - 56 new items - Slack 2024-08-07 at 6.07.39 PM.jpg")

Please let me know if this works for you. Incase you have any further queries, please feel free to reach out to us by creating a ticket in this [link](https://support.atlassian.com/) and we'll take it from there :)  

Thanks!  
Mona  

<br />


Tags: slack
Opsgenie iOS app won't list my device under "Notification Rules"
Asked by Onur Dursun:

I have 2 iPhones, an old XS and a new 15 Pro.   

I installed Opsgenie iOS app in my new device but I am not able to receive push notification alerts in this device because the device is not listed as one of the options under "Profile \> Notification Rules". I see my old device (XS) listed in there, but not the new one. Interestingly, I am able to see the same device listed under "Profile \> Contact Methods". Please see screenshots attached.  

![IMG_1431.PNG](/t5/image/serverpage/image-id/340112i4190D79C9C484D26/image-dimensions/215x466?v=v2 "IMG_1431.PNG"). ![IMG_1432.PNG](/t5/image/serverpage/image-id/340113iE74225AF7BDFAEAB/image-dimensions/214x464?v=v2 "IMG_1432.PNG")  

<br />

I have already followed troubleshooting steps from here: <https://support.atlassian.com/opsgenie-ios/docs/troubleshooting-for-ios/>  

What I've also tried:  
- Logging out then back in  
- Uninstalling/reinstalling the app  
- Revoking/granting the notification permission  
- Restarting the device  

None of them resolved it for me. Why wouldn't my new device be listed under "Notification Rules" while it is listed under "Contact Methods" without a problem?  

Old device: iPhone XS (iOS v17.5.1) (Opsgenie v3.7.5)  
New device: iPhone 15 Pro (iOS v17.5.1) (Opsgenie v3.8.3)


Answers:
author: Matt Hinze
body: This is a major bug causing operators to inadvertently miss alerts.


author: Abhay Sarraf
body: Hey [@Onur Dursun](/t5/user/viewprofilepage/user-id/3025575)

G'Day, Hope you're doing well.

Can you check if the Web UI of Opsgenie is listing the new device?

comments: author: Onur Dursun
body: Hi [@Abhay Sarraf](/t5/user/viewprofilepage/user-id/5191862), thanks for your reply.  

I don't see it in Web UI either. Attaching a screenshot below:  

![Screenshot 2024-08-08 at 10.58.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/340812iB4E2FF719D33CEC0/image-size/large?v=v2&px=999 "Screenshot 2024-08-08 at 10.58.34.png")


Tags: app

cloud

ios

notification

opsgenie-cloud
Adding tag to alert through action
Asked by nicolasfortier75:

Alert policy works only at the creation.

How can I add predefined tag through action?

The statuspage integration is very bad. We need to add tag to update incident/component. No button! No action!

How disappointing!


Answers:
author: John M
body: Hi [@nicolasfortier75](/t5/user/viewprofilepage/user-id/1967568) ,

We don't currently have a way to manually add pre-defined tags, which would indeed help make the Statuspage integration more user-friendly. We do have some related feature requests like the following one:

<https://jira.atlassian.com/browse/OPSGENIE-2163>

In the meantime, really the only way I can think of to do this would be to use a custom action that hits an endpoint, which then triggers an API call to update the tags, which would obviously require some custom scripting to achieve.


Tags: action

cloud

opsgenie-cloud

policy

statuspage
"Your device is not registered to Opsgenie yet to receive notifications,..." error on Android 14
Asked by Matthew Deeds:

One of our Opsgenie users has an Pixel 8 Pro running Android 14 and is seeing this message after downloading the Opsgenie App and logging in. The full message is:   

"Your device is not registered to Opsgenie yet to receive notifications, therefore you cant't update your notification sounds. You can retry registration process or refresh the page later."   

They have tried uninstalling the app and re-logging in but nothing seems to help. They always see this message and their device is never registered as a contact method.  

The apps My profile page shows them as logged in. The apps Contact methods page is completely blank and not showing any of the contact methods they originally setup on the opsgenie webpage. Its seems like there is an issue syncing data between the app and opsgenie's services.   

Has anyone run into this issue before?   

Thanks


Answers:
author: Nicolas Grossi
body: [@Matthew Deeds](/t5/user/viewprofilepage/user-id/5551906) welcome! you might take a look at this thread: <https://support.atlassian.com/opsgenie-ios/docs/troubleshooting-for-ios/>

comments: author: Matthew Deeds
body: This is an android device but I did already look at this page: <https://support.atlassian.com/opsgenie-android/docs/troubleshooting-for-android/>  

None of the issues described on this page are similar to what we are seeing.   

The closest one just says to "Restart the app to trigger a retry manually."  
This hasn't helped.
Opsgenie Incoming Call Routing sub menu
Asked by Edison Roberto Oliveira da Silva Jr_:

Regarding Opsgenie Incoming Call Routing, I have a request to create a call submenu, like press 1 for sales and after pressing 1, have some more options like press 1 for internal sales and 2 for external sales. Is this possible? If so, how to do it. Thanks


Answers:
author: Harshitha Devarasetti
body: Hi [@Edison Roberto Oliveira da Silva Jr_](/t5/user/viewprofilepage/user-id/5560797) ,  

Thanks for reaching out to the Opsgenie community. My Name is Harshitha, and I am happy to help:)

I hope you are doing well. Sure, you can enable the auto-attendant feature under the "Forward Call to" and customise it accordingly. Here is the example screenshot:  

![Screenshot 2024-08-06 at 6.04.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340247iBA5C7A7335CB3C62/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 6.04.06?PM.png")  

Here is the document you can go through for more details: [https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#How-to-forward-calls-with-auto-attendant.](https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#How-to-forward-calls-with-auto-attendant)  

Best Regards,  
Harshitha Devarasetti.

comments: author: Edison Roberto Oliveira da Silva Jr_
body: Hi Harshitha,

Yes, this configuration we are using now, but my question was like, first press 1 to Sales and after that a second menu with new 2 options like 1 Internal sales and 2 to External sales. Its possible?

Thanks for your reply.


author: Harshitha Devarasetti
body: Hello [@Edison Roberto Oliveira da Silva Jr_](/t5/user/viewprofilepage/user-id/5560797) ,  

Thanks for the clear explanation.   

Unfortunately, this isn't feasible as of now, but we do have a feature request in place: <https://jira.atlassian.com/browse/OPSGENIE-771>  

Warm Regards,  
Harshitha Devarasetti.


author: Edison Roberto Oliveira da Silva Jr_
body: Got it. Thank you Harshitha


Tags: cloud

opsgenie-cloud
Ack All
Asked by David Bidle:

Is there a way to prevent a user from acking all?


Answers:
author: Peter Van de Voorde
body: Hi [@David Bidle](/t5/user/viewprofilepage/user-id/5510469) ,  

According to the documentation you should be able to create a custom user role and then remove this permission from this role.   

Check it out here: <https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/>  

Cheers,

Peter

comments: author: Mona Singh
body: Thank you for the suggested solution [@Peter Van de Voorde](/t5/user/viewprofilepage/user-id/781487) :)


author: David Bidle
body: Thanks, I have set this up. Appreciate it.


author: Mona Singh
body: Hi David,  

This is Mona here, happy to help :)  

As [@Peter Van de Voorde](#) correctly mentioned, to restrict users from Acknowledging all alerts via voice notification, you should create a custom user role and then remove "Acknowledge All" permission from it.  
![Opsgenie - Users 2024-08-05 at 2.06.09 PM](https://p25.f0.n0.cdn.zight.com/items/X6uvZPNW/938f9491-1870-43be-ab3c-d76a6d69c1b0.jpg?v=21ea37fbb6abbbb84960e7caa31e31fb)

<br />

<br />

For more details, please refer to the below doc: <https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/>  

This way, the user will not have permission to Acknowledge all alerts. That being said, we have raised this use case as a Feature request to our Engineering team and here's the Feature Request ticket for your reference:  
<https://jira.atlassian.com/browse/OPSGENIE-2259>  

Please feel free to add yourself as a watcher to this ticket and upvote it to get the latest updates. To learn more about our Feature Implementation policy, please refer to the below doc:  
<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>  

Thanks \& Regards,  
Mona


Tags: cloud
Increase priority by aging
Asked by Josep Martinez ElParking:

Hello everyone.  

Is there a way to automatically increase the priority of alerts? I would like to increase the alerts priorities if they are not acknowledged or are still open after X minutes.  

Thanks in advance,  
Regards.


Answers:
author: Tejaswi G
body: Hi [@Josep Martinez ElParking](/t5/user/viewprofilepage/user-id/5559161)

This is Tejaswi from the Opsgenie Team and here to help.

We don't such a option available in the Opsgenie to update alert based on the time of opening of the alert. We have an FR [OPSGENIE-566](https://jira.atlassian.com/browse/OPSGENIE-566) logged for this option. Please upvote and add your self as watcher to track this feature request.

As workaround, You can use our Opsgenie alerts API's and create a custom script which increase the priority for all the open alerts based on your requirement.

If you have any further queries, Please feel free to log a ticket at [our Support portal,](https://support.atlassian.com/contact)

Kind Regards,

Tejaswi

comments: author: Josep Martinez ElParking
body: Hi.  

Thanks for this information, I'll try.  

Regards.
Opsgenie Voice Numbers in China
Asked by Huan Li:

Hi team,

I have searched the topic from the community. Here are 3 [Chinese v-card numbers](https://community.atlassian.com/t5/Opsgenie-questions/Re-OpsGenie-voice-numbers-in-China/qaq-p/2694530/comment-id/7395#M7395) as follows

1. +86 (10) 8639 1403
2. +86 (10) 5225 3349
3. +86 (10) 5225 3354

I just want to confirm 2 questions.

1. Besides these three voice numbers, are there any other voice numbers currently in use in China?
2. Occasionally I receive calls in China from numbers that are not in the China area, what is the reason for this?

Thanks

Huan Li


Answers:
author: Chris DeGidio
body: Hi [@Huan Li](/t5/user/viewprofilepage/user-id/4332462)

Sometimes, you might see numbers that are not published by Opsgenie because the carriers will intercept the calls and alter the call from the number. Unfortunately, this is something outside of what we can control. We have noticed this happens in the the country of China and other countries.

- Chris


Tags: cloud

opsgenie-cloud
How to show next person on call with OpsGenie Teams Integration V2
Asked by Jessica Thompson:

Hello all!

I recently installed the Opsgenie teams integration V2 onto my team's channel and it's been great. I commonly use the [@OpsGenie](/t5/user/viewprofilepage/user-id/1671990) whoisoncall \<our_unit_schedule\> command in a daily post to let everyone know. It normally shows just the main person currently oncall, but is there a syntax/ other way for this integration to also show who is next on call for the unit? Thanks!


Answers:
author: Jayeshkumar Mahajan
body: +1 for this, I'm also looking for solutions to this


Tags: cloud

integration

ms-teams
Cannot ACK or CLOSE Alert Based on JSM Events
Asked by Michael diLorenzo:

I have an integration between OpsGenie and a JSM project. I have a rule to "Create Alert," whenever the status of a ticket becomes Critical. It looks like this, and it works great.  

![CreateAlert.png](https://community.atlassian.com/t5/image/serverpage/image-id/339440i009F4D107CE1B65D/image-size/large?v=v2&px=999 "CreateAlert.png")

However, I cannot ACK or CLOSE the alert based on the JSM ticket is responded to or closed. My OpsGenie rules look like this:

![AckCloseAlert.png](https://community.atlassian.com/t5/image/serverpage/image-id/339442iEC4FD3622F92CA26/image-size/large?v=v2&px=999 "AckCloseAlert.png")

Can someone tell me what I'm doing wrong?

Thanks in advance.


Answers:
author: Chris DeGidio
body: hi [@Michael diLorenzo](/t5/user/viewprofilepage/user-id/5143160)

You will want to negate the subsequent payloads from matching on the create condition. I imagine what is happening is the JSM payloads are coming into the integration, and since you are just matching on Priority = critical, then the close/ack payloads are matching that, and it is stopping. Please note that payloads are matched on those actions in a top-down order so if the payload matches the create then the alert would be de-duplicated rather than ack'd/closed

If this does not help please feel free to open a support case and we can gain account access to troubleshoot the issue

- Chris

comments: author: Michael diLorenzo
body: Thanks Chris, it looks like that might be the issue. I've made some modifications so that the payload "falls through" the first (create alert) condition, and gets handled by the ack and close conditions.

Fingers crossed.