youngmon/atlassian-qna huggingface dataset:
Unable to import bunk files
Asked by Marian Fregene:

I've been able to import files from one confluence account to my main account in the past. Unfortunately its not working for me this time. I'm trying to import files from the same confluence page that i've used in the past but im get @"There was an error during import. Please see our guide to [raising a bug report](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

help pls

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/159124i32EC69BC05BFAD78/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Kishan Sharma
body: Hi [@Marian Fregene](/t5/user/viewprofilepage/user-id/4366200) What kind of files are you importing ?

comments: author: Marian Fregene
body: Hi

[@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)

Im trying to import tasks that i've completed on smartdraw like wireframes and process flows.


author: Kishan Sharma
body: For "A personal space which already exists for user \~445522695" error you can try backing up the personal space, deleting it and then reimport from the backup that you are currently trying and see if that helps.


author: Mohamed Adel
body: Hi [@Marian Fregene](/t5/user/viewprofilepage/user-id/4366200)

Welcome to the community , if you mean uploading multiple file ,I would recommend to check the attachment settings under settings --\> General Configuration

![Screen Shot 1443-01-29 at 6.39.34 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/159120iBC1C98544A3C717F/image-size/large?v=v2&px=999 "Screen Shot 1443-01-29 at 6.39.34 PM.png")

Thanks in advance

Mohamed Adel

comments: author: Marian Fregene
body: [@Mohamed Adel](/t5/user/viewprofilepage/user-id/2287298)

Thank you. I've tried to import less multiple file and im still getting the same error message. Also i checked the attachment settings and i've got exactly the same thing as your screenshot.

Another message i got is 'A personal space already exists for user \~445522695.'


author: Mohamed Adel
body: [@Marian Fregene](/t5/user/viewprofilepage/user-id/4366200)  

I see from the error message you are importing a space not files , then you should be sure that you don't have personal space for the same user account

Regards

Mohamed Adel


Tags: cloud

confluence-cloud
Running patch cve-2021-26084-update.sh results in permission denied
Asked by Bill Bailey:

I am trying to run the patch as directed via the security alert <https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html>

I am on Centos 7.9. I have followed the steps in the notice to run the patch script, but I keep getting permission denied. Is there some step that is missing, or is the script being expected to run from within a specific directory?


Answers:
author: Robert Wen_ReleaseTEAM_
body: A couple of questions...

1. Did you set the INSTALLATION_DIRECTORY variable inside the script to the root directory where Confluence is installed?

2. Are you running the script as the owner of that directory?

comments: author: Bill Bailey
body: Yeah, it was #2. I misread this instruction:
> Change to the Linux user that owns the files in the Confluence Installation directory, for example

As being the user *running* confluence, not *owning* the files. Doh!

So the patch runs. Hopefully I can no get time to upgrade. F'ing hackers!


author: Daniel Ebers
body: Hi [@Bill Bailey](/t5/user/viewprofilepage/user-id/502089)

it sounds you are on the right path - probably the patch was applied already meanwhile.  
Adding to what I could see in the Community the last days it might be needed to assess if a hacker already exploited the vulnerability.  
If so, restoring the server from a backup proven not being hacked might make absolutetely sense.  
Reading what the malware is capable of there are signs it tends to "come back" (leaving some backdoors). The specific 'miner' is also reported to make connections to other systems via SSH connections - in case there is ANY sign of hack it might be needed to check connected systems, too.

Hopefully it is not the case and the mitigation script alongside with an upgrade long-term is everything that was needed for your case.

Regards,  
Daniel


Tags: confluence-server

cve-2021-26084

security

server
Macro filer results Jira responds slow
Asked by Robby Klee:

I have a user with mutiple Jira filters in filter result macros on one Confluence site within a space. When you open the site it is loading 2-3 sec. and some of the macros will be left empty (white space, no text at all). When you wait another 6 sec. and refresh the site, all results are shown. It is randow which marco on the site is affected.

I copied the site in my personal space to investigate the isse, but there everything is loaded quickly.

Do you hava any idea why the site loads so slow within the space? And do you have any advice to solve this?

Regards

Robby


Answers:
author: Fabian Lim
body: He [@Robby Klee](/t5/user/viewprofilepage/user-id/4151556)

Not sure how many filter and issues you are querying, but the more filters and issues have, it will take longer.

I recommend breaking the issue filters into separate pages to reduce the load and also the reduce the # of columns you are displaying as well.

Cheers

comments: author: Robby Klee
body: Hi,

thanks. The users will do what ever is possible. ;-)

Greetings


author: Robby Klee
body: Hi again,

is there any possibility to force confluence to load the page as long as it takes till it got all answers form Jira? I'm thinking of some kind of timeout config parameter.

Kind regards


Tags: confluence-server

jira

macro

server
Help text Confluence
Asked by Andre Menezes:

Hey Team,

Please, quick question, would you know how can I add this text in grey in Confluence? That is an explanation text that erases out when I try to type anything. I tried to find the format, but I did not find it the format.

This example is from a template from Confluence. ![Screen Shot 2021-09-06 at 11.43.04.png](/t5/image/serverpage/image-id/159112iF9F76179CABBA0E8/image-size/large?v=v2&px=999 "Screen Shot 2021-09-06 at 11.43.04.png")


Answers:
author: Kishan Sharma
body: Hi [@Andre Menezes](/t5/user/viewprofilepage/user-id/4514053)

This functionality is available for Templates only.

You need to use **Placeholder text** macro in the template editor (example below).

![Xnip2021-09-01_08-54-36.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/158394iB5124B4B2D4F2D85/image-size/large?v=v2&px=999 "Xnip2021-09-01_08-54-36.jpg")

Please note that this option not available in the page editor, so please ensure that you are editing a template and not a page. You can create templates under **Space Settings -\> Content Tools -\> Templates**


Tags: cloud

confluence-cloud
Upgrade Confluence From 7.12.2 to 7.13
Asked by ihsan ?zo?ur:

Hi,

I am an IT personnel and I was asked for upgrading confluence 7.12.2 to 7.13.

When the backups are taken and all other necessities are fulfilled,

Can I Upgrade existing Confluence Server directly with using windows installation wizard?

Respects,


Answers:
author: Robert Wen_ReleaseTEAM_
body: There's a specific Windows installer package you have to download from Atlassian. I believe it uses the Windows Installation wizard.

Detailed upgrade instructions are here: <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>

comments: author: Kishan Sharma
body: Yes [@ihsan ?zo?ur](/t5/user/viewprofilepage/user-id/4545954) once you have taken the backups (confluence home/install directory and database) you are good to go with the upgrade by following the instructions in the link shared by Robert.


author: ihsan ?zo?ur
body: Then I will use installation wizard with the existing directory option.

Thank you Kishan and Robert


Tags: confluence-server

server

upgrade
Jira Charts macro quick links are not pointing to the correct weblink
Asked by hajeq:

Confluence Server 6.8.0

Jira - Confluence connection is working properly, apart from some cases in this macro.

i.e. clicking on two dimensional chart:

* inside the table will point to: local host, rest of the link is fine
* clicking on "View in Jira", works as expected, points to our jira instance and displays Search in Jira.

![image.png](/t5/image/serverpage/image-id/159106i74AA3C0E25902935/image-dimensions/297x281?v=v2 "image.png")

Is there possibility to check settings of this macro?


Answers:
author: Alexis Robert
body: Hi [@hajeq](/t5/user/viewprofilepage/user-id/3965494) ,

this might be because of the way you've setup the [Application Link](https://confluence.atlassian.com/applinks/link-atlassian-applications-to-work-together-785449117.html) between Confluence and Jira. Can you please check the settings and make sure that you're always using Confluence and Jira correct URL ?

I guess somewhere there must be a setting where it's using "localhost" instead of Jira URL.

Let me know if this helps,

--Alexis

comments: author: hajeq
body: Hi Alexis, this is exactly what I was looking for. Thank you for the reminder where to look for it.

Have a great day.

Cheers!

Kamil


author: hajeq
body: Just to clarify. Case was that "Application URL" was set to localhost, and "Display URL" was set correctly. Not sure why it was set up like this in the past, probably an accident.


Tags: confluence-server

server
Embedded JIRA filter data not populating in MS Teams
Asked by Jakobus Johannes de Swardt:

Hello there

I'm attempting to publish a Confluence report page in MS Teams using the Confluence Cloud App. I've created a search filter in JIRA and the report displays as intended on Confluence however on MS Teams, only the table headings populate but none of the data. The table just says "Loading..." perpetually and the "Refresh" link below is not clickable.

Some things I've already checked:

* I can pull the desired filter into MS Teams using the Jira Cloud App and the data loads.
* I've made sure the Permission option for my filter has been set to "My Organization"
* If I generate a graph using the same filter, it pulls into MS Teams but the data for the same filter still won't populate in a table on MS Teams.
* I've ensured my Confluence page is published.

Here is an example:

![Error.PNG](/t5/image/serverpage/image-id/159105iC6C2B07177CD2D55/image-size/large?v=v2&px=999 "Error.PNG")


Answers:
author: Alexis Robert
body: Hi [@Jakobus Johannes de Swardt](/t5/user/viewprofilepage/user-id/4545861) ,

since the MS Teams app for Confluence is pretty new, it would not suprise me if a few bugs were present !

I would suggest heading to the app announcement in Community and adding a comment, as the team is monitoring this thread : <https://community.atlassian.com/t5/Confluence-Cloud-articles/Introducing-Confluence-Cloud-for-Microsoft-Teams-Available-for/ba-p/1638735>

Let me know if this helps,

--Alexis

comments: author: Jakobus Johannes de Swardt
body: OK thank you Alexis!


Tags: cloud

confluence-app

confluence-cloud

ms-teams
move macros to new server
Asked by me:

Hi

I want to migrate from old server to new on.

first of all I create confluence backup and restore on new server as describe [here.](https://confluence.atlassian.com/doc/manually-backing-up-the-site-152405.html)

all pages and attachment restore correctly but macros not migrate how can I migrate macro to new server?

old server 7.9.1

new server 7.13.0

I follow [this](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html) but when I start confluence it will cleanup confluence home path and run fresh confluence!

any idea?

Thanks,


Answers:
author: Nic Brough -Adaptavist-
body: A full backup and restore will retain all user macros, so I suspect that's not quite what you have tried here.

I notice that you're trying to do a move AND an upgrade at the same time. Could you separate these two out and tell us exactly which one you are trying to do first?

comments: author: me
body: I mean installed macro not macro that use in pages.

as I see macros exist on pages but i should install macros one by one.

How can I move all of them to new server?

Any idea?

Thanks,


author: Nic Brough -Adaptavist-
body: I also mean the installed macros. When you do a full backup and restore as you suggest you have, user macros are included in that.

So, could you tell us exactly what you did to do this migration and upgrade?


Tags: macro

migration

server

upgrade
How to include other spaces in sidebar tree
Asked by Guro:

Hi, I like to include link to other space pages in the sidebar tree, not by using spacetree/ categories or include page, is it possible?


Answers:
author: Kishan Sharma
body: Hi [@Guro](/t5/user/viewprofilepage/user-id/4481699) Welcome to the community!

You can include links to a page from another space using Space Shortcuts. You just need to configure the sidebar and add links. Is this what you are looking for ?

comments: author: Guro
body: Yes I know, but I would like to have/include it in betweenother pages in the tree structure, is that possible?


author: Kishan Sharma
body: So you want to include a link anywhere in current space's tree structure ? I think that's not possible. Adding them in between will cause confusion to users as they might think the page exists in the same space.


Tags: confluence-server

server
Restoring Confluence
Asked by Matis Aas:

Hi!  

Just a quick question about restoring Confluence. We had a security breach in Confluence application server and would like to rollback this server, but we would like to use fresher Database backup. So my question is, can we rollback our application server without rollbacking database? Does this work or are there complications that make it impossible(indexes?) or complicated?   
To paint a picture, we'd like to rollback our application server to 1st Sept and use up to date DB.   

<br />

Thanks in advance,   
Matis


Answers:
author: Nic Brough -Adaptavist-
body: If the version of Confluence is not changing, then yes, you can safely do this.

As well as the database, you'll need to consider

* Attachments (physical files under the attachments directory in the home directory)
* The index - yes, run a full re-index immediately after restarting

Caches, temporary files, locks and so-on - don't need to worry, the stop before restoration and restart afterwards will handle these automatically.


author: Matis Aas
body: Thank you very much Nic!


Tags: confluence-server

database

rollback

server
Confluence.service failed
Asked by Islam:

Hello !

Can you consultation me about confluence.service

After restart Confluence (use confluence-stop\\start.sh) i have problem:

![image.png](/t5/image/serverpage/image-id/159071i85080515491E2A3E/image-size/large?v=v2&px=999 "image.png")

Can't understand how currently start this services:

![image.png](/t5/image/serverpage/image-id/159073i4A46F33EA3417DB7/image-size/large?v=v2&px=999 "image.png")

and httpd:

![image.png](/t5/image/serverpage/image-id/159074i7D93E2817B1A1079/image-size/large?v=v2&px=999 "image.png")

thanks.


Answers:
author: Kishan Sharma
body: Hello [@Islam](/t5/user/viewprofilepage/user-id/4543041)

It seems like the http server (httpd process) is not running. Can you try starting it first and then start confluence ? Have you created a service for confluence service stop/start rather than using the *confluence-install/bin/start-confluence.sh* or *confluence-install/bin/stop-confluence.sh* script ?

comments: author: Islam
body: I use basic scripts / bin / start-confluence.sh and confluence-install / bin / stop-confluence.sh ?

On second server httpd started but a have confluence.service problem to:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/159081iC10192A28DCDDC75/image-size/large?v=v2&px=999 "image.png")


author: Islam
body: Confluence.service must be started on confluence user or i can start with root?


author: Kishan Sharma
body: Starting the service with the service owning account eg: confluence is recommended. If you start it with root, its possible that it might change ownership of few files and it will cause some other issues.


author: Kishan Sharma
body: For startup issues, you can check confluence application log to see why it is failing to start up - Log location - \<local-home\>/logs/confluence-application.log


author: Islam
body: [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991) can i kill confluence.service and start again?   
I think this process have problem - because i started confluence system on root.

I reboot all systems on confluence user, but service is hung..


author: Kishan Sharma
body: Yes, it should be fine to kill the confluence service running with root and then you can start it again with confluence user. You can tail the logs in another window to check if there any errors logged during the startup.


author: Islam
body: I kill confluence process, but confluence.service don't going to offline...   
Where i can pid for this process?   
Usually i use ps aux \| grep confluence


author: Kishan Sharma
body: Did you kill it as root user ? Yes, **ps -eaf \| grep confluence** should return the process id.


Tags: cloud

confluence-cloud
Collecting pictures
Asked by Elisabeth Seepa:

Hey,

I have a question about collecting team pictures from different evenst in Confluence. Is it possible?

I found that you have Gallery Macro (<https://confluence.atlassian.com/doc/gallery-macro-139434.html>). Will it be included in the Standard package for enterprises?

Best regards,

Elisabeth


Answers:
author: Suvarna Gaikwad
body: [@Elisabeth Seepa](/t5/user/viewprofilepage/user-id/4545484) Yes, Gallery macro is available by default for Enterprise version of Confluence.


Tags: image
How to upgrade confluence
Asked by Marco Olivieri:

Hello,

we need to to upgrade our Confluence from actual version , 7.2.1 , because affected of vulnerability described on CVE-2021-26084 .

We will plane to go to 7.4.11 , because 7.4 is LTS enterprise version . Is it a right choice ?

What's the best procedure to do it ?

Another question is about java embedded , if I want to update it, what can I do ? During update there is the possibility to install a new version of java ?

Thanks

Regards

Morris


Answers:
author: Mohit Dhir
body: Hi,

Why not considering going to 7.13.0, it is the latest LTS version and you will get few apps built in like confluence calendar, Analytics capability and personal token as well

Please read through the release and upgrade notes for each sub major number change and decide if you have to do it in 2 shots ( upgrade to an intermediate and then upgrade to 7.13 or directly you can do that.

Usually LTS versions are right choice if you are not eager for all the latest changes. Upgrading LTS minor versions usually does not break tings ( but always take backup and test it )

Regarding Java, There are certain things comes with the library so you dont have to explicitly change any thing however there has been changes in the support and changes in the java providers which you should go through in the release notes.

comments: author: Marco Olivieri
body: Hello,

we chose to go 7.4.11 because it's a LTS version and because during pre-check we noticed that there were less apps to update. We prefered to do short step because it's our first update. Update went well, our confluence it's OK to 7.4.11 version.

However, after update, immediately Confluence didn't run. We did some check but on the logs there weren't error and on the log we didn't find row "Started " about process.

From subsequent checkswe noticed on the home directory (/var/atlassian/application-data/ ) a directory recovery where we found a xml file, upgradeRecoveryFile-8401-8402-before that was updating . After about an hour and a half this step finished and confluence went ok . This step is not described in the documentation, It should be specified that the update procedure does not end after executing the binary.

Java is Adopt JDK 11 , confluence run ok with it.


Tags: confluence-server

cve-2021-26084

server
Not able to see the diagram in confluence
Asked by Vishal Bhavsar:

Hi,

I am getting issues to see the images inside the DPs, the image is showing a red cross only for all the pictures inside the DP.

Another thing in working DP there is nothing which can be edited. I want to update the DP and cannot do it since in working DP i cannot see and edit it.

Can you please help on above both?

Regards,

Vishal


Answers:
author: Kishan Sharma
body: Hi [@Vishal Bhavsar](/t5/user/viewprofilepage/user-id/4545417) Welcome to the community. Could you please add screenshots, it will help to understand the issue better?

comments: author: Vishal Bhavsar
body: While updating the working DP nothing can be seen

![Working DP.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/159072iF48C06973ABB7CB7/image-size/large?v=v2&px=999 "Working DP.PNG")

In DP the figure/equations showing Blank

![Figures showing Blank.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/159075i700576F95FC2B191/image-size/large?v=v2&px=999 "Figures showing Blank.PNG")


author: Kishan Sharma
body: Thank you for the screenshots Vishal. Can you check if this behavior is same on other browsers ? Any other users facing exact same issue ?

You can try few things -

Sometimes browser add-ons might block displaying images. You may want to disable them if you have any.

Clear you cache and cookies and try again.

Lastly you can try incognito mode and see if you are facing same behavior.


Tags: confluence-server
Site suspended although payment details has been updated
Asked by Vettons Admin:

Hello, i need help to reactivate my site again. I have update my card details but i am still unable to access the suspended site. Please help me as it is very urgent for me to access the site soon. Thank you.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Vettons Admin](/t5/user/viewprofilepage/user-id/4467745)

My best guess would be to contact atlassian's support <https://support.atlassian.com/contact>

Best regards,

Alex

comments: author: Vettons Admin
body: Hi [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197)

Thank you for the reply. I have sent the request to their CS but no answer yet. Is there any other way to expedite the request?

Thanks.


author: Alex Koxaras _Relational_
body: These kind of issues can be resolved only by Atlassian itself and not from within the community.


author: Alex Koxaras _Relational_
body: Hi [@Vettons Admin](/t5/user/viewprofilepage/user-id/4467745)

Did Atlassian's support solve your problem? If yes, kindly mark this answer as accepted, to help others in this community.

Thank you!


Tags: cloud

confluence-cloud