How do we find running timers when using time tracking?
Asked by Natalie Beiler:

We really appreciate being able to start a timer in a task to track develop, testing, customer education, etc. What we are finding is that a timer is started but people get distracted or sidetracked and now the timer continues to run until someone finds it...hours, days, even weeks later.

Is anyone aware of a way to find timers that have not been stopped?

Any guidance/insight would be much appreciated.

Thank you,

Natalie


Answers:
author: Robert DaSilva - Adaptavist
body: Hi [@Natalie Beiler](/t5/user/viewprofilepage/user-id/4683937) , to my knowledge Jira Cloud does not natively support running timers, but instead has you log time as a unit of measure.

Do you have an additional third-party add-on that supports time tracking? If so, could you share a screenshot of the specific feature in use? The running timers feature may be a part of that add-on, and knowing which you're using will help determine if seeing all running timers is a supported feature.

As an aside, here is the Atlassian Documentation related to configuring time tracking in projects: <https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/>

comments: author: Natalie Beiler
body: [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541)

Thank you for the quick response. I did a little more digging and found the gadget for "My running timers" in the app we are using which is exactly what I was missing.

Have a great weekend!

Natalie


author: Robert DaSilva - Adaptavist
body: Hi [@Natalie Beiler](/t5/user/viewprofilepage/user-id/4683937) , that's great!

Are you able to share the name of the add-on you're using?


author: Natalie Beiler
body: [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541)

Certainly. We use

#### Timesheet Tracking for Jira {#toc-hId-373645871}

#### Worklogs - Time Tracking and Reports {#toc-hId--1433808592}


author: Robert DaSilva - Adaptavist
body: Thanks [@Natalie Beiler](/t5/user/viewprofilepage/user-id/4683937) for sharing! Hopefully that helps the next person who's running into the same issue.

Taking a look through the documentation, it seems ***Timesheet Tracking for Jira***offers the capability for Jira Admins to see all running timers. The screenshots imply that you can see all running timers by clicking the three-dots menu beside a currently running timer inside of an issue view. That would be item number three (3) in the screenshot below. I've also included a link to the documentation itself.

![58b24089-67c3-4b03-8e5c-08974f30d2d9.png](https://community.atlassian.com/t5/image/serverpage/image-id/348469i0FDDAA240538E6E0/image-size/large?v=v2&px=999 "58b24089-67c3-4b03-8e5c-08974f30d2d9.png")

<https://cappsule.atlassian.net/wiki/spaces/TTDOC/pages/1984528385/Timer>


author: Natalie Beiler
body: [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541) I found that if I go to our Apps --\> Timesheet and select the icon to start work, the window for viewing MY TIMERS and ALL TIMERS opens from the right side of the screen which is exactly what I was looking for.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348470iB3E895AEE68E1FC6/image-size/large?v=v2&px=999 "image.png") ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348471i873554A1FF88F8FF/image-size/large?v=v2&px=999 "image.png")

Finding this is like hidden treasure on a Friday afternoon. ??


author: Robert DaSilva - Adaptavist
body: [@Natalie Beiler](/t5/user/viewprofilepage/user-id/4683937) Outstanding! Glad you were able to find that feature!

Based on the documentation, and the cog wheel in the top right (indicating you're a Jira Admin), I would assume the "All Timers" option may be limited to Jira Admins.

Either way, hope you enjoy your weekend with this new little nugget of knowledge.


author: Natalie Beiler
body: [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541) Certainly.

#### Timesheet Tracking for Jira and Worklogs - Time Tracking and Reports {#toc-hId-373645869}


Tags: cloud

jira-cloud