Confluence logging page is not loading
Asked by Bhavin Tailor:

Installed Jira \& Confluence Server Version on Server which always powered on.  
Jira \& Confluence were working fine since long time.  
Because of external power fault, server was not shut down properly.  
When i start server again, Jira is working fine but Confluence is not working.  
In task manager, i observed that both Jira \& Confluence exe are running. But, Confluence is not working.  
I restart server 2-3 times. But, still confluence is not working.  
Also tried to start confluence by running start-confluence.bat file. But still problem is not resolved.  
How can i make confluence working again ?


Answers:
author: Augusto Ferreira
body: Hi Bhavin

On those cases, it is always good to check the following logs:

* \<confluence-home\>/logs/atlassian-confluence.log
* \<confluence-install\>/logs/catalina.\*

Here you can find a link on how to get and understand the logs: <https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html>

And here you can find a troubleshooting guide for startup problems: <https://confluence.atlassian.com/confkb/confluence-startup-problems-troubleshooting-180846988.html>

Cheers,  
Augusto


author: Nic Brough -Adaptavist-
body: What does the log file say the reason for not starting is?

comments: author: francis Lawrence
body: 03-Nov-2020 08:05:32.912 INFO \[http-nio-8090-exec-7\] org.apache.coyote.http11.Http11Processor.service Error parsing HTTP request header  
Note: further occurrences of HTTP request parsing errors will be logged at DEBUG level.  
java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens  
at org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:414)  
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:294)  
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)  
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:770)  
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1415)  
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)  
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)  
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)  
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)  
at java.lang.Thread.run(Unknown Source)

03-Nov-2020 10:42:58.078 SEVERE \[main\] org.apache.catalina.startup.Catalina.stopServer Could not contact \[localhost:\[8000\]\]. Tomcat may not be running.  
03-Nov-2020 10:42:58.128 SEVERE \[main\] org.apache.catalina.startup.Catalina.stopServer Catalina.stop:  
java.net.ConnectException: Connection refused: connect  
at java.net.DualStackPlainSocketImpl.connect0(Native Method)  
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)  
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)  
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)  
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)  
at java.net.PlainSocketImpl.connect(Unknown Source)  
at java.net.SocksSocketImpl.connect(Unknown Source)  
at java.net.Socket.connect(Unknown Source)  
at java.net.Socket.connect(Unknown Source)  
at java.net.Socket.\<init\>(Unknown Source)  
at java.net.Socket.\<init\>(Unknown Source)  
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:498)  
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)  
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)  
at java.lang.reflect.Method.invoke(Unknown Source)  
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:403)  
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:497)


author: Bhavin Tailor
body: Thanks for support.  
I gone through the log files.  
There was error for database connection.  
I tried to resolve it but could not.  
Didn't work much in confluence so i uninstall it and deleted remaining file after un installation.  
Again installed it.

So, now it is working Ok.

Once again thanks for support.


Tags: confluence-server

server