youngmon/atlassian-qna huggingface dataset:
How to only display the most recent incident update on Statuspage.
Asked by Michael Wright:

Hello Atlassian Community,   

We are trying to only display the most recent update for a live incident on our Statuspage. We have noticed when there are multiple incidents occuring or an incident lasts for several days this can overwhelme and overcrowd the top of our status page with a huge amount of information. This can shadow the compents and blade view below or show a range of historic updates which are no longer completely relevent. As such we are only wanting to display the most the most recent update for each incident on the status page homescreen. Does anyone know if this is possible or the best way of approaching this?  

Thanks in advance,


Answers:
author: Rafael Meira
body: Hey [@Michael Wright](/t5/user/viewprofilepage/user-id/4736743)   
My name is Rafa.

As I understand, you want to only display the most recent update for each live incident on Statuspage, instead of showing all updates for multiple incidents or incidents that last for several days. To overcrowd the top of the status page with too much information and to keep the focus on the most relevant updates, correct?

We don't provide a specific solution for this, to only display the most recent update, but you could work on a front end in order to customize it, but this is done on your side.

<https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/>

Let me know if you have any questions about this.

<br />

<br />

Best,  
Rafa


Tags: cloud
SMS subscription is being confirmed automatically
Asked by Lucas Amaral Lopes:

Hi, our tester is currently testing out our status page and when he subscribed to SMS messages, he received an SMS to activate his subscription and immediately after without him having clicked on the url to activate, he received another SMS telling he was subscribed, which he confirmed on our status page console. This was reproducible a second time.

Can you investigate if there is an issue with the SMS subscription?

Thanks,

Lucas


Answers:
author: Shashwat Khare
body: Hi [@Lucas Amaral Lopes](/t5/user/viewprofilepage/user-id/5168999) ,  

Could you please log a support ticket using the link below:  
<https://support.atlassian.com/contact/#/>  

We will accordingly check the Subscription Creation date and time and the Start date and time to establish how the subscription got created.  

Best,  
Shashwat

comments: author: Lucas Amaral Lopes
body: Thanks [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894). I've created the ticket.


Tags: cloud
IS there an easy way to duplicate status pages?
Asked by Mark Orndorff:

I want to make several mostly identical pages, one for each of my clients. Is there a way to duplicate one several times, then just change what needs to be different?


Answers:
author: Mona Singh
body: Hi Mark,

This is Mona here, happy to help :)

As I understand, you would like to create identical Statuspages with the same configuration for multiple clients. Please let me know if my understanding is correct.

Unfortunately, I'm afraid, this is not feasible as per the current design because each Statuspage is considered unique and couldn't be cloned from the existing page. However, the only way here is to create these pages manually and set them up as required. We understand this is a tedious task but it helps in configuring the pages uniquely for each client.

Hope it helps :) In case you have any further queries, please feel free to write back and we'll take it from there :)

Thanks,  
Mona
Is it possible to hide the dates where no incident happened on the Past Incident section?
Asked by Lucas Amaral Lopes:

At the bottom of the status page on the past incident section, it is showing a line for every day including the ones where there was no incident.

Is it possible to show only days where an incident happened?


Answers:
author: Arumugam M
body: Hi [@Lucas Amaral Lopes](/t5/user/viewprofilepage/user-id/5168999) ,

Thank you for the question. This is Arumugam from Statuspage Support, happy to help!

I understand that you are looking for a way to hide elements which don't have any incidents.

You should be able to achieve this by using JavaScript. You may learn more about customising the page with CSS and JavaScript in the link below:

<https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

You may use this as a reference and create a custom snippet that would hide the elements you want.

Please let us know if you have any follow-up questions.

Thanks,

Arumugam

comments: author: Lucas Amaral Lopes
body: Thank you [@Arumugam M](/t5/user/viewprofilepage/user-id/4541133). A custom css works fine.


Tags: cloud
Incident template description not displayed during incident test
Asked by Alexandra Klock:

I have set up a new \*service\* and corresponding \*incident template\*, however the details (eg: bridge information) saved in the \*incident template\* are not used when an incident is created. what role does the incident template play when mapped to the service under a team?


Answers:
author: Shivam Naik
body: Hi [@Alexandra Klock](/t5/user/viewprofilepage/user-id/4727505) ,

Happy to help!

I would recommend submitting a Support Request to us so that we can take a closer look at your set up. The way you've described it should function as intended, when you go to the settings section, if the associated Service is displayed next to the Incident Template, it should be used when that Service is impacted.

Please let me know if you have any follow up questions, but again, I think this would benefit from a closer look in Support

comments: author: Alexandra Klock
body: Thank you very much. I will submit a support request for further investigation with your team.


Tags: incident
If my service stops, then how will the status page specify that my service has stopped?
Asked by Manjeet Thadani:

If my service stops then I want the notification alert and show on the status page, but I do not understand how to configure the status page specifies that the service has stopped


Answers:
author: Nikola
body: Hi Manjeet,

Each component in Statuspage represents a service. Once your monitoring tool reports an incident, you or some of your team members should create an incident in Statuspage and update the corresponding component status to reflect its current state, such as degraded performance, partial/major outage etc.

Bear in mind that Statuspage is a 100% communication tool, and not a monitoring tool.

This is important to distinguish, since Statuspage isn't meant to detect incidents but rather to ensure that your customers are well informed in timely manner and to deflect support tickets volume during incidents.

Check out this article for some more useful information:

<https://support.atlassian.com/statuspage/docs/know-when-to-automate-your-status-page/>


Tags: cloud
How to create past incident on status page using API.
Asked by Kunwar Vaibhav Singh:

Hi,

I want to create past incidents on the status page using API because I want to automate the process.

Thanks

Kuvar Vaibhav Singh


Answers:
author: Alan Violada
body: Hey Kuvar, Alan from the Statuspage support team here, thanks for reaching out with this question. You can create backfilled incidents via the Manage API by using the "**Create an incident** " endpoint: [Endpoint documentation](https://developer.statuspage.io/#operation/postPagesPageIdIncidents) and passing the below parameters to the request:

```
"backfill_date": "Your desired date here",

"backfilled": true,
```

This will create a resolved incident that will appear on your incident history with the corresponding date.  
Let me know if that answers your question!  
Regards,  
Alan

comments: author: Kunwar Vaibhav Singh
body: Thanks for the quick response

I am using the following parameter and am able to create an incident but it's not showing in the incident history.

"name": "ABC",  
"backfill_date": "2023-04-20 16:21:44",  
"backfilled": true,  
"body": "ABC is not working",


author: Alan Violada
body: Hey Kuvar, thanks for getting back to me. I just tested on my side with the below request parameters, and the incident was created successfully and shows up in the "Incidents" tab in the management portal, as well as the "Past incidents" part of the page.

What response are you receiving when sending the request? Could you specify the page ID so we can take a look?

POST <https://api.statuspage.io/v1>/pages/{page_id}/incidents  

```
{

"incident": {

"name": "ABC1 TESTING",

"backfill_date": "2023-04-20 16:21:44",

"backfilled": true,

"body": "ABC is not working"

}

}
```

Regards,  
Alan


author: Kunwar Vaibhav Singh
body: Thank you Alan  

Now I am able to create past incidents.

Thank you
Statuspage - disabling search engine indexing
Asked by Martin Rusyniak:

Hi, a quick question, my statuspage has been public and indexable (by search engines).

I have now set it "Hidden" in the **Page info** configuration by enabling: **Hide my status page from search engines**.

Questions:

* Is Atlassian / SP.io contacting search engine APIs to include/exclude the page as configured?
* How long does it usually take to propage these changes?

Thank you


Answers:
author: Jesse Klein
body: Hello Martin,

This is Jesse from the Statuspage support team. Thanks for your questions! When you hide your page, we are essentially adding a meta tag to no index or follow:

\<meta name="robots" content="noindex,nofollow"\>

Looking at [this](https://developers.google.com/search/docs/crawling-indexing/block-indexing) it seems that Google doesn't have a specific time when it recrawls a page but the changes would take effect on the next time the page is recrawled. They also have a request you put out to recrawl the page.

Hopefully, that information helps you out with your questions. Take care for now.

Regards,  
Jesse

comments: author: Martin Rusyniak
body: Okay, thank you :)
Is there a way to use a 3rd party Statuspage to update my Statuspage
Asked by James Parkin:

I thought we could do it by subscribing to theirs with our component email address, but it doesn't work as their updates don't contain UP/DOWN etc


Answers:
author: Shivam Naik
body: Hi [@James Parkin](/t5/user/viewprofilepage/user-id/5172743) ,

Happy to help!

The best way to have a 3rd Party's Statuspage updates appear on your page would be to [add them as a 3rd Party Component](https://support.atlassian.com/statuspage/docs/add-a-third-party-component/) if they have theirs available there (if not, you can request that they contact us to make it available). The other option could be to create a forwarding email address subscribed to the 3rd Party Statuspage, and then have it send an UP/DOWN message to a Component on your Statuspage mirroring the original.

Please let me know if you have any follow up questions!
Automate Incidents based on datadog metric status
Asked by Archit T:

Can I automate component status or incident creation based on status of datadog metrics. If so how can I do it. Do I have to first integrate datadog metric to other third-party like pagerduty and then pagerduty to status page. Will this work?


Answers:
author: Alan Violada
body: Hey Archit, thanks for reaching out with this question. You are correct that in order to change component status and create incidents based on your metrics, you would need to integrate some sort of monitoring system, that would then need to integrate with Statuspage. There are a few officially supported options for this, including PagerDuty, New Relic, and more, I would recommend giving the below documentation a read:

[Statuspage integrations](https://support.atlassian.com/statuspage/docs/automate-actions-with-integrations/)

Let me know if this helps, and if you have any more questions!

Regards,

Alan

comments: author: Archit T
body: Thanks Alan. I was trying to automate component via email in datadog but I was not able to add subject to UP or DOWN. Will integrate using pagerduty.

Thank you


Tags: alert

automation

cloud

datadog

metric

monitor

pagerduty

trigger
User inactive in Crowd, but it is active in AD.
Asked by Damian Wodzinski:

Hi,

My company was using shared mailbox for HR, but it turns out, that Crowd mark those accounts as inactive.   

So we made this account as a normal user, not as a shared mailbox, but this didn't help. In crowd I can see, that this user is still not marked as active. I tried the full sync, but it didn't help. What can we do more to make it working?   

We only want to be able to send emails from this mailbox to Jira, to create new tickets. But in logs we can see, that Jira rejected those emails, cause this user is not active.


Answers:
author: n0manarmy
body: So I corrected my issue by updating the field records in the Crowd database manually. We had to do this because we have read only access to active directory. Our admin accounts done have email addresses so we are unable to update the crowd user account because it requires an email address.

I ran:

UPDATE cwd_user SET active = 'T' WHERE user_name LIKE 'my admin name criteria' AND active = 'F';


author: n0manarmy
body: Damian did you find an answer for this? We're experiencing the same issue. I have 6 admin accounts created in our AD structure to use specifically for managing our Jira instances. 5 of the 6 accounts show INACTIVE. The users are able to log in with these accounts but the accounts but after a very short period of time are forced logged off.


Tags: user

user-management
Can I use Jira Crowd with two Jira installations (Jira Service Desk & Confluence)?
Asked by Saleh:

Hi,

I am looking to use Jira Crowd for Office 365 (200 users).

I have Server A running Jira Service Desk (Server Edition), and Server B running Jira Confluence (Server Edition). Jira Service Desk is linked to Confluence.

Can I use a single instance of Jira Crowd for both servers or do I need to pay for 400 users instead of 200?

There will only be 3 agents, but 200 users will need to create tickets via the customer portal, and be able to read the knowledge base.

This is being used as an internal help desk but need Jira Crowd for O365 SSO.


Answers:
author: Nic Brough -Adaptavist-
body: Yes, Crowd acts as a single directory for your users - you can connect as many applications as you want to it, all of which can then use it for a single source of accounts.

You can do much more complex things, but a lot of people use it in the most obvious and simple way. If you get a 200 licence for Crowd, you get 200 for Confluence and 200 for Jira as well - one list of users in all three applications.

As long as your 3 agents in Jira are inside the 200 users for Crowd, you won't need more licences (Jira licences can do complicated things like 50 developers, 100 users and 3 agents).


Tags: confluence

jira-server
Unable to start Crowd to complete the install
Asked by Sharon Davis:

I cant start Crowd svc to complete the install


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Sharon Davis](/t5/user/viewprofilepage/user-id/3673456) ,

Give us more information by adding to the issue errors you're seeing in atlassian-crowd.log

[Finding the atlassian-crowd.log File](https://confluence.atlassian.com/crowd/finding-the-atlassian-crowd-log-file-167182956.html)
Could not able to Removing the 'crowd' Context from the Application URL
Asked by Teja:

Hi All,

I could not able to Remove the /crowd context from the Application URL.

I thoroughly followed this [CrowdKB.](https://confluence.atlassian.com/crowd/removing-the-crowd-context-from-the-application-url-223217080.html?_ga=2.110665413.1551704428.1578235552-3826688.1563950914) And failed bringing up the server.

404 error.

My crowd version is 3.6.0.

Any ideas?

Thanks in advance.


Answers:
author: Marcin Kempa
body: Hi [@Teja](/t5/user/viewprofilepage/user-id/664848)

Once you get everything sorted out, please make sure you follow 5th step of [CrowdKB](https://confluence.atlassian.com/crowd/removing-the-crowd-context-from-the-application-url-223217080.html?_ga=2.92039514.1106458271.1578345431-1293909372.1572299613):

5. From `<Crowd-Install>/apache-tomcat/conf/Catalina/localhost`, remove the `crowd.xml` file to prevent Tomcat from loading the /crowd context.

Best Regards,

Marcin


author: brbojorque
body: Hi [@Teja](/t5/user/viewprofilepage/user-id/664848) ,

Changing server.xml and once started it won't start means that you improperly modified the file.

You should look into the logs and check what is the error, it could be that you forgot to close the tag or you've remove a text that you are not meant to remove.


author: Teja
body: [@brbojorque](/t5/user/viewprofilepage/user-id/1221722) and [@Marcin Kempa](/t5/user/viewprofilepage/user-id/671367) Thank you very much for your response.

It really make me to check again the configurations and it worked.

I was just copying this below parameter below the \<Host\> tag in the server.xml

    <Context path="" docBase="../../crowd-webapp" debug="0">                        <Manager pathname="" />                  </Context>            </Host>

and did not realise \<Host\> tag has contain '/\>' closing tag.

Regards

Tejas

comments: author: Marcin Kempa
body: Thank you for the update [@Teja](/t5/user/viewprofilepage/user-id/664848) !

Please make sure that step 5 I've mentioned is executed. If it is not, then you might be running two Crowd's applications at the same time on same Tomcat server. This might be causing some problems especially if you would like to go with Data Center.

Regards,

Marcin


Tags: crowd-administration
How to setup SSO with internal AD/Domain controllers.
Asked by Woodley:

Hey Everyone,

We're currently using JIRA Software/SD and Confluence (Cloud). And would like to know how to setup the SSO part with internal domain controllers using active directory.

Not sure if we should use SAML or OpsGenie, whats the difference? And are there extra costs for either one?

Thanks in advance.


Answers:
author: Ed Letifov _TechTime - New Zealand_
body: "OpsGenie" in this context is completely off-target, nothing to do with SSO

You will need to use SAML, via Atlassian Access (you'll have to purchase it). Your AD/Domain controllers side needs to be able to expose a SAML endpoint i.e. you will need an IdP - usually customers deploy ADFS, but it is also possible to have your AD sync with Azure AD or another cloud-based IdP.

This is really a question to your Infrastructure Team, your Solution Architects, your IT Security Team, not to the Atlassian community...

comments: author: Woodley
body: Ed,  
Thanks for the response, It's the directions I was looking for.


Tags: active-directory

sso
Crowd on docker / kubernetes
Asked by Koen Dehaen:

Hi

We would like to run crowd on docker. Therefore we've been looking at existing dockerfiles. But is seems that they all force us to pass the installation steps for crowd.

As kubernetes is allowed to take down any pod when it wants, this seems no solid solution for us.

Do you have any pointers / tricks to get a crowd installation fully scripted so it can run in docker without any manual interventions on creation?

Kind regards

Koen


Answers:
author: Craig Castle-Mead
body: Hey [@Koen Dehaen](/t5/user/viewprofilepage/user-id/1096892)

Crowd is (should) be one of the easier Atlassian applications to run in a container given state etc is all stored in the database and cluster nodes are also managed by themselves (as opposed to Jira where you need to remove a cluster node via a REST call).

Have you tried crafting your own container? I'd only expect it to need a clean base, java, your current Crowd application, crowd home directory structure, customize the server.xml, /etc/environment (JAVA_OPTS such as xms/xmx and set the cluster.node.name for example), crowd.cfg.xml and then nginx/apache if you're running a reverse proxy

Getting Crowd containerized for our environment is up the top of our 2020 list, so keen to hear how you get on and I'll be happy to feed back as well

CCM
Unable to fetch all users with an api
Asked by Saquib Fraz:

Hi All,

I'm trying to fetch the user count in crowd with the api - GET /rest/usermanagement/1/user

the command here i'm using:

curl -s https://my-crowd-server/crowd/rest/usermanagement/1/user

and when I try hitting the url "https://my-crowd-server/crowd/rest/usermanagement/1/user" recursively asking to enter username \& Password.

Please suggest if this is the correct api i've landed or let me know the correct way to fetch the user count.

crowd version : 3.2.6

Thanks


Answers:
author: Marcin Kempa
body: Hi [@Saquib Fraz](/t5/user/viewprofilepage/user-id/3663559) ,

Thanks for asking this question on the community. My I ask you what do you need this number of users for? Perhaps you want to count how many users are using your products that are connected to Crowd?

When it comes to the API you've mentioned, this is an API that is being used by applications connected to Crowd, which means that in order to use that you will have to authenticate to that API using your application credentials not your admin ones.

For example when you configure Jira with Crowd and you create Jira application in Crowd you need to provide app name and password that Jira will be using to connect to Crowd. Those are username and password you need to provide in this REST API call. Please note that you will see results as the application on which behalf you are logging in. This means that if you do curl -s https://my-crowd-server/crowd/rest/usermanagement/1/user and provide Jira's application name and password you will only see users that are in directories that are mapped to this Jira application not all users from all directories that are defined in Crowd.

Hope that helps,

Marcin Kempa


Tags: rest-api
Will changing my Java Install from 64-bit to 32-bit screw up my Crowd server?
Asked by Jimmy Sauvegeau:

I have successfully installed and configured my Crowd server and was about set it up as a service in Windows. Come to find out, I cannot run Crowd as a service when running JDK 64-bit. If I install JDK 8 32-bit and then change my System Variable to point to the 32-bit version, will it break anything?


Answers:
author: Nic Brough -Adaptavist-
body: No, it won't break anything.
How to upload a CSV to add 800 users to a new group
Asked by Nancy Bonanno:

I need to create a Crowd group of 800 users. I believe all users area already members of Crowd, I just need to put them in a Group. I was trying to import a CSV to add them to a group.

It seems to require two files...one with User information, then a second file with the Group information.

Does the User file require anything more than just the UserID? All the other information...fname, lname, email, password...are already in Crowd.

Or is there another way to create this huge Group without having to go pick out the 800 users?

Thanks.


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Nancy Bonanno](/t5/user/viewprofilepage/user-id/3537740) ,

Both files are required. The CSV heading is also required.

Another option is to use REST API, reading the CSV file line by line and adding them to a certain group.

![image-7.png](https://community.atlassian.com/t5/image/serverpage/image-id/76943i5E618250B71C96AC/image-dimensions/573x94?v=v2 "image-7.png")

![image-6.png](https://community.atlassian.com/t5/image/serverpage/image-id/76942i42666BB1F54E382C/image-dimensions/572x244?v=v2 "image-6.png")

comments: author: Nancy Bonanno
body: Super. Thanks for the clarification.