youngmon/atlassian-qna huggingface dataset:
Problems with MSBuild
Asked by Ibrahim Anjum:

I don't have visual studio installed. Using bitbucketqual repo, I'm trying to build my .net project using msbuild but can't seem to get rid of this issue. ![problem.PNG](/t5/image/serverpage/image-id/44661i6452D7089B3889AC/image-size/large?v=v2&px=999 "problem.PNG")


Answers:
author: Gonchik Tsymzhitov
body: Hi!

1. Have you build you project on agent directly? If it is. the problem related variables

2. <https://community.atlassian.com/t5/Bamboo-questions/Problems-with-MSBuild/qaq-p/24871>

3. else let's install .net and try to fix 1 point.

Hope it helps

Cheers,

Gonchik Tsymzhitov

comments: author: Ibrahim Anjum
body: I just needed to add a new executable to the task. Solved the Problem. Thank you!
How to use custom agent capability value as variable in java specs
Asked by Alex Baldwin:

Hey,  

I have defined a custom capability for one of my agents (a path to some toolset) that I would like to use to append to a string in my Java specs.  

There does not seem to be any obvious way to do this, is it even possible? I can check that the capability exists or that it even matches a certain string ... but I can not retrieve its value!  

Thanks  

Alex


Answers:
author: Gonchik Tsymzhitov
body: Hi!

If I met the same problem, I am creating the plan manually and export it as bamboo specs and check it.

<https://confluence.atlassian.com/bamboo/exporting-existing-plans-to-bamboo-specs-894743917.html>

Cheers,

Gonchik Tsymzhitov


Tags: spec

java
Windows Docker agent
Asked by Eric Fossum:

```
05-Feb-2019 07:47:17    Beginning to execute external process for build 'Ericfoss Testing - Python Unit Tests - Job 1 #19 (ET-PUT2-JOB1-19)'
... running command line:
C:\Program Files\Docker\Docker\Resources\bin\docker.exe run --volume C:\Bamboo\xml-data\build-dir\ET-PUT2-JOB1:C:\Bamboo\xml-data\build-dir\ET-PUT2-JOB1 --volume C:\Bamboo\temp:C:\Bamboo\temp --detach --name 85fbf790-981e-4f9e-9b79-bc4748542ba0 --net=host aft_docker:latest tail -f /dev/null
... in: C:\Bamboo\xml-data\build-dir\ET-PUT2-JOB1
05-Feb-2019 07:47:17    b36e42dd2c7a635f3f4de5f9c2ca4a789e54798303ff95b3d96d34d3355f2038
05-Feb-2019 07:47:23    C:\Program Files\Docker\Docker\Resources\bin\docker.exe: Error response from daemon: container b36e42dd2c7a635f3f4de5f9c2ca4a789e54798303ff95b3d96d34d3355f2038 encountered an error during CreateProcess: failure in a Windows system call: The system cannot find the file specified. (0x2)
```

I got this error while trying to run a Windows Docker container. The first time I tried I got a network error no host network found, so I just created one. Now it says it can't find a file, but I'm not sure which file it's trying to find. The plan is as simple as it gets

```
project:
? key: ET
? plan:
??? key: PUT2
??? name: Python Unit Tests

dockerImage: aft_docker:latest
stages:
? - jobs:
??? - requirements:
??????? - windows
????? interpreter: cmd
????? scripts:
??????? - dir
```

<br />

Update:

So Windows is missing the tail command, but you can get it from Microsoft in the [Resource Kit](https://www.microsoft.com/downloads/en/confirmation.aspx?familyId=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displayLang=en). Now I get a different error.
> 06-Feb-2019 10:45:43
>
> Beginning to execute external process for build 'Ericfoss Testing - Windows Docker Test - Default Job #3 (ET-WDT-JOB1-3)'
>
> ... running command line:
>
> C:\\Program Files\\Docker\\Docker\\Resources\\bin\\docker.exe cp C:\\Users\\ericfoss\\AppData\\Local\\Temp\\initialiseDockerContainer.sh8410030257533708691.tmp f4d5b276-a36a-4bcb-b54e-4d98efb9db5a:/tmp/intialiseContainer.sh
>
> ... in: C:\\Bamboo\\xml-data\\build-dir\\ET-WDT-JOB1
>
> 06-Feb-2019 10:45:43 Error response from daemon: filesystem operations against a running Hyper-V container are not supported
>
> 06-Feb-2019 10:45:43 Failed to start docker container f4d5b276-a36a-4bcb-b54e-4d98efb9db5a
>
> 06-Feb-2019 10:45:43 com.atlassian.bamboo.docker.DockerException: Error running Docker run command
>
> ...


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Have you updated to latest version of container?

After googling your error I met this article

<http://get-cmd.com/?p=4980>

I hope it helps

Cheers,

Gonchik Tsymzhitov


Tags: docker

windows
Access Bamboo build logs as external developer without access to Bamboo
Asked by Bram Plessers:

Hello

As an external developer, without access to the Bamboo stack ( corporate policy ), I'm left wondering if we can use remote logging tools, specific roles ( to allow view access to the builds logs ), auto email the logs to my mail address after a build finishes ...

Any tips on how we can improve the async proces to speed up iterating over the build scripts?

Current flow:

* push change to repo
* bamboo polls and detects change
* build starts
* build generates logs
* another person with bamboo access mails the log to me
* I make a local change
* push change to repo ( back to square 1 )
* ....

Thank you


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Maybe they can modify the build process to push the logs into an external server, where you have access?

Or use a script to upload it into your webserver, send it to a REST resource and so on?


Tags: log

user-management
Git private key authentication fails with "BEGIN OPENSSH PRIVATE KEY" format
Asked by Peter Steiner Privat:

I had troubles setting up a git repository against Gitlab.

The connection test failed with "Cannot decode connection params" while a test checkout provided the following error in the stack trace:

```
at java.lang.Thread.run(Thread.java:748)Caused by: java.io.IOException: unrecognised object: OPENSSH PRIVATE KEY
```

I found out that i needed to convert my key file to an older format that contains "BEGIN RSA PRIVATE KEY" instead of the "BEGIN OPENSSH PRIVATE KEY" my key file originally contained.

Since the original key file was created as per Gitlab instruction, and worked in many other scenarios (including a local shell git test with the bamboo user), I wonder if my setup is broken somehow? Please note that I use the official Bamboo docker container.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

as workaround you can mount the authentication parameters into docker container :)

<https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Git-authentication-fails/qaq-p/329703>

Hence you key will work

Cheers,

Gonchik Tsymzhitov


Tags: bug

git
Wrong user name in JIRA
Asked by Kevin Gabbiati:

For some users only, when they was looking for "Sandra *XXXX*" the display name was "SANDRA EST MORTE." (which mean "SANDRA IS DEAD.") instead of his real name.

At the Entra ID lvl and Exchange lvl, everything is fine on the DisplayName. Log are clean, no modification has been applied at theses lvl.

This appear only on some users computer.

Do you have any idea on how this is possible ?

Actually, the Display is back to the normale but we would like to understand how this issue happened ?


Answers:
author: Marcel Kaiser
body: Hello, that's very interesting, I was at a customer's a few weeks ago to migrate. After everything was in the cloud, we had the same thing with one user. The user is of Russian descent and the user's name is difficult for Europeans to pronounce, so he spells his name differently in private. But in the company context, he always writes his real name.

After the migration, this user had an Atlassian account with his private name, although the account was created from Azure. I still don't know the reason for this and on which database this account is mapped.

comments: author: Kevin Gabbiati
body: Hello,

On our side, we found the issue : It's nok linked to Jira but linked to the Language Translation of the browser used. Some name are automatically translate if the user enable the option.

Maybe it's the same kind of issue for you too.


Tags: cloud

jira-service-management

jira-service-management-cloud
how many portals can we add to a Jira Service Management project?
Asked by Pushkaraj Kolatkar:

We have different customers , for whom we need to use similar project. But we need to offer different branding to them. Can we add different kind of projects to one Jira Service Management project or we need to create different Jira Service Management (Cloud) project for this?


Answers:
author: Pallavi Shirodkar
body: Hi [@Pushkaraj Kolatkar](/t5/user/viewprofilepage/user-id/5464017)

You can create multiple projects under Jira Service Management by using one of the existing template already created for the project.

Talking about the different customers portal, yes you will have to create a different customer portal for each and every customer onboarded on Jira.

Hope this helps!

Thank you.

comments: author: Pushkaraj Kolatkar
body: Surely this helps, the main requirement is to have different branding for the portals, can we do different branding for the 2 different project portals?


author: Pallavi Shirodkar
body: Hi [@Pushkaraj Kolatkar](/t5/user/viewprofilepage/user-id/5464017)

Yes we can do different branding for 2 different project portals.


Tags: cloud

customer-portal

jira-service-management

jira-service-management-cloud
Notification sound
Asked by Cansu Genc:

? uolpaded and set- up app but it is not wroking. Please help about it


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Cansu Genc](/t5/user/viewprofilepage/user-id/4785512) ,

what is the app that you are trying to setup?

Fabio


Tags: cloud

jira-service-management

jira-service-management-cloud
what is the character limit of showing the status in portal view in JSM?
Asked by shivani shirguppi:

what is the character limit of showing the status in portal view in JSM?

![Screenshot 2024-05-02 152648.png](/t5/image/serverpage/image-id/321597i8E2678E3FB14250F/image-size/large?v=v2&px=999 "Screenshot 2024-05-02 152648.png")

As shown in the screenshot the requester/customer is unable to see the full status name. Even after hoovering on the name the full name is not visible. Therefore the requesters are getting confused on finding the status of the request.


Answers:
author: John Funk
body: Hi Shivani,

Not sure of the character limit - but you can probably count the characters in your image and determine that.

However, it would be better if you created status names that were more succinct and not so long. Use acronyms or abbreviations if necessary. And, of course, the best thing is to reuse existing statuses instead of creating a bunch of unique ones.


Tags: cloud

jira-service-management

jira-service-management-cloud
Does JSM provide analytics
Asked by Hiten Dave:

We are using different channels to create tickets.

1. ITSM portal

2. JiraCloud on Slack

3. Emailed Request

Does JIra Service Management provide any analytics on from which source the issue was created?


Answers:
author: Dirk Ronsmans
body: Hi [@Hiten Dave](/t5/user/viewprofilepage/user-id/5343598) ,

You can't really build a proper report on it out of the box but JSM does provide you with the request-channel-type on which you can filter and report on for your own analytics.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321600iF0C70BEF13EB144C/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
DONT HAVE ACCESS TO VIEW OLDER ISSUES
Asked by nil admoni:

Me and all the user roles in our service management project do not have access to view older issues in the project.  
all of us get notified in the screen "You don't have access to this issue" and  
"Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues."  

i have searched all around but there was no specific answer.


Answers:
author: Dirk Ronsmans
body: [@nil admoni](/t5/user/viewprofilepage/user-id/5488715) ,

Can you give a bit more detail?

* Is this a new behavior or were you never able to view the issues?
* Are you an Agent or a Customer on the project?
* Is a Company or Team managed project?
* How are you approaching the issue? Link in mail? Notifications?


Tags: cloud

jira-service-management

jira-service-management-cloud
Out the box 'My Tickets' queue not showing
Asked by Andy Price:

Can someone please advise why all of our Helpdesk agents no longer see the default out the box 'My Tickets' queue? It has recently disappeared for us all, and the only workaround at the moment is a create a new 'My Tickets' queue for all agents, which really isn't very suitable.


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Andy Price](/t5/user/viewprofilepage/user-id/5271113)

not sure why it disappeared, possibly an Admin deleted it? But you can simply recreate it with the following JQL:

```
assignee = currentUser() AND resolution = Unresolved
```

Optionally, you can order it by whatever field you wish, for instance "Created":

```
assignee = currentUser() AND resolution = Unresolved order by created desc
```

comments: author: John Funk
body: Hi Andy,

I would say most likely that it got deleted. There's no real way to know that though. It could've been renamed. Regardless you'll need to re-create it.


author: John Funk
body: [@Andy Price](/t5/user/viewprofilepage/user-id/5271113) - Please reply inline to the thread so that readers can follow the conversation.

And no, using Rebekka's query above takes care of that with the currentUser() notation.


author: Andy Price
body: Thank you for the replies.

Am I right in thinking the individual agents will need to re-create their own queues using the mentioned JQL?

comments: author: Rebekka Heilmann _viadee_
body: Like John said. The "currentUser()" is a Variable so will be whatever user is looking into the queue. Queues are shared objects - there are no "individual" queues for users so once you recreate the queue, every agent in the project will have access.

The only thing a user can do individually is mark it as "favorite" / star it.


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation - Sent email > Content > Smart values
Asked by IT Provider _PSQ_:

I am trying to create Automation rule where it sends an email but it is the content I am having trouble with.

In using our Employee Exit form, it asks for the Employee, and Offboarding Date.  

How do I get this information into the email content? Or is there somewhere where I can see the the {{ }} names used that denote each field that appears in our Exmployee Exit form?

Thanks


Answers:
author: Patrick Tripodi
body: Hi,   

The easiest way is to create custom fields and assign them to the relevant fields on your form. <https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/>  

You can then access the details via a smart value like {{issue.Employee}} once the form is submitted.   

Cheers,  

Patrick Tripodi  
GLiNTECH


Tags: cloud

jira-service-management

jira-service-management-cloud
Reports & Dashboard for JIRA (Cloud) Assets
Asked by Chandra Mouli Bollareddy:

Hi All,

I'm looking a Dashboard \& Reports for JIRA (Cloud) Assets.

I'm unable to find any gadgets for assets and how can i generate the reports with graphical representation in JIRA Cloud.


Answers:
author: Chandra Mouli Bollareddy
body: I have created a dashboards \& reports by using EasyBI plug-in.


Tags: cloud

jira-service-management

jira-service-management-cloud
Specific field is not cloning to the cloned ticket, How can I fix it?
Asked by Vera Valshonok:

Hi!

Specific field is not cloning to the cloned ticket, How can I fix it? I've made it a custom field and added as a field that appears when a specific category chosen. The field is added only to the form.


Answers:
author: Vijay Dadi
body: Dear [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542) ,

Please try the options listed in below link.

<https://community.atlassian.com/t5/Jira-questions/How-to-clone-information-from-custom-fields-of-one-issue-to/qaq-p/1961051>

Hope this helps !

Vijay


Tags: cloud

jira-service-management

jira-service-management-cloud
Want to add extra field in Customer satisfaction form
Asked by Dinonath Khan:

Can I add extra fields in customer satisfaction form as a Jira admin

as of now there are comment box and feedback rating

could anyone help me on that


Answers:
author: Valerie Knapp
body: Hi [@Dinonath Khan](/t5/user/viewprofilepage/user-id/5487871) , thanks for your question.

I only see the possibility to reword the question here -

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321569iE5D2C878E09F70BF/image-size/large?v=v2&px=999 "image.png")

I think to have more questions, fields, etc, you will need an app to extend this functionality - [https://marketplace.atlassian.com/search?hosting=cloud\&product=jira-service-management\&query=satisfaction%20jsm](https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=satisfaction%20jsm)

There are a few available if you can justify the cost.

Cheers

comments: author: Andras M_
body: Hey [@Dinonath Khan](/t5/user/viewprofilepage/user-id/5487871)

It's not currently possible to modify the questions on the native CSAT survey or to add additional fields. The following feature request tracks the ability to customize the form: [JSDCLOUD-4534](https://jira.atlassian.com/browse/JSDCLOUD-4534).

There are Atlassian Marketplace options as suggested by [@Valerie Knapp](/t5/user/viewprofilepage/user-id/4929946)alternatively, you can review the following Atlassian Community article that uses Forms to customize the survey fields: [Using Forms to ask multiple questions in Satisfaction surveys](https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551).


author: Valerie Knapp
body: Thanks for the assist [@Andras M_](/t5/user/viewprofilepage/user-id/4484375) !


Tags: cloud

jira-service-management

jira-service-management-cloud
Disable Auto Triggers to any specific email domain
Asked by Rati Soneja:

Hi All,

My organization recently started using Jira for customer tickets however, we want few domains from receiving any auto-triggered email notifications when any ticket is created with them as the reporter or request participants. They should only receive the emails whenever comments are added on that ticket.

Is this possible? How?


Answers:
author: zara khan rashdi
body: To disable auto-triggers for a specific email domain in a system, you typically need access to the settings or configuration options of the system that manages the triggers. Here's a general approach you can take:

1. \*\*Access Settings\*\*: Log in to the system where the auto-triggers are configured. This might be an email marketing platform, a [helpdesk](http://zakbags.com/products/petit-sac-plat-small-flat-shoulder-bag-louis-vuitton) system, or any other software that sends automated emails.

2. \*\*Navigate to Auto-Trigger Settings\*\*: Look for the section or settings related to auto-triggers, automated emails, or notifications. Depending on the system, this might be under a "Notifications," "Automation," or "Settings" menu.

3. \*\*Identify Trigger Rules\*\*: Review the existing trigger rules to see if there's an option to set conditions based on email domains. Some systems allow you to specify conditions for triggering emails, such as specific email addresses or domains.

4. \*\*Edit or Add Conditions\*\*: If the system allows it, edit the trigger rule that sends emails and add a condition to exclude emails from the specific domain you want to disable auto-triggers for. This could involve specifying the email domain in a filter or rule condition.

5. \*\*Save Changes\*\*: After making the necessary adjustments, save the changes to update the trigger settings. Some systems may require you to enable or disable the trigger rule after editing it.

6. \*\*Test\*\*: It's a good practice to test the changes by sending a test email from the excluded domain to ensure that the auto-triggers are indeed disabled as intended.

If the system you're using doesn't provide the option to set conditions based on email domains for auto-triggers, you may need to explore alternative solutions. This could involve custom scripting or integration with other tools to achieve the desired behavior. If you need more specific guidance based on the system you're using, feel free to provide additional details!


Tags: cloud

jira-service-management

jira-service-management-cloud
How can I remove this additional text from the email notification?
Asked by Nik Seibold:

**(Service Management)**

**I have implemented an automation that sends a comment notification when an issue is created. This notification includes a message addressing the author, ensuring they receive an email containing the comment text. However, the email contains additional text at the beginning, as follows:**

Answer above this line.

<br />

We just wanted to confirm that we received your request. We are working on it.

**How can I remove this additional text from the email notification?**

<br />

<br />


Answers:
author: Fernando Eug?nio da Silva
body: [@Nik Seibold](/t5/user/viewprofilepage/user-id/5458903)

This notification was sent by Customer Notifications template. You can disable this content going to: Project Settings \> Customer Notifications \> Disable the customer notifications you want it (your example looks like the **Request Created** customer notification)

You can see more details about it here: [Disable service project notifications for internal users \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/disable-service-project-notifications-for-internal-users/) and here: [Create and edit the content of your customer notifications \| Jira Service Management Cloud \| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/)

Hope this helps you!


Tags: automation

cloud

comment

email

jira-service-management

jira-service-management-cloud
Asset management automation
Asked by This Guy:

I am trying to setup Asset management automation to create a JIRA issue when SSL expiry date is less than 60 days.

I can get the automation to send an email but cant get it create a Jira Issue.

![image.png](/t5/image/serverpage/image-id/321532iB0710156A7D9B834/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/321533iC9CB645F7325D713/image-size/large?v=v2&px=999 "image.png")


Answers:
author: This Guy
body: I followed the process described in <https://confluence.atlassian.com/servicemanagementserver0421/configuring-insight-automation-rules-1115654234.html>


Tags: data-center

jira-service-management

jira-service-management-data-center