youngmon/atlassian-qna huggingface dataset:
Manage content -> Trash -> HTTP Status 500
Asked by Ari V?steinsson:

When I try to empty the Trash of a space I have admin access to I end up with the 500-page "Internal Server Error", the stacktrace displayed contains "org.postgresql.util.PSQLException: ERROR: update or delete on table "content" violates foreign key constraint "fkk6kbb7suqeloj82nx7xdcd803" on table "content""

Does anyone recognize this problem and have a solution to it?


Answers:
author: Marc - Devoteam
body: HI [@Ari V?steinsson](/t5/user/viewprofilepage/user-id/5354699)

If you are running Confluence in the Cloud, raise an Atlassian Support request.

They can see the backend of your instance and help solve the issue.

As running Cloud there is no DB access for the users (Admins included)

comments: author: Ari V?steinsson
body: I raised a request and it got solved promptly by Atlassian Support. They did all the work needed.


Tags: cloud

confluence-cloud
Jira DC and Confluence SaaS Licensing
Asked by Graham Tyrie:

Hi,

A customer has a Jira DC setup, and wants to integrate cloud version of SaaS with it. Is this possible and what are the licensing cost implications?

Graham


Answers:
author: Mayur Jadhav
body: Hi [@Graham Tyrie](/t5/user/viewprofilepage/user-id/5331328) ,

I hope you are doing well!!

Yes it is possible,

you can integrate your Jira DC with Confluence Cloud with or without Application tunnelling.

You need to install the "**Application Tunnel**" free app by Atlassian on Jira.

Link for App - [https://marketplace.atlassian.com/apps/1227901/application-tunnels?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1227901/application-tunnels?tab=overview&hosting=datacenter)

For more information -

1. [Create application links between cloud and self-managed products](https://confluence.atlassian.com/enterprise/create-application-links-between-cloud-and-self-managed-products-1101925750.html)

2. [Connect to self-managed products with application tunnels](https://support.atlassian.com/organization-administration/docs/connect-to-self-managed-products-with-application-tunnels/)

Regards,  
Mayur

comments: author: Trudy Claspill
body: Adding to this...

There are no additional licensing cost to simply integrate the two products.

Your licensing cost are based on the licensed users for each product. Each one is licensed separately.

You can find Confluence Cloud pricing information here:

<https://www.atlassian.com/software/confluence/pricing>


author: Graham Tyrie
body: [@Mayur Jadhav](/t5/user/viewprofilepage/user-id/4290135) Thanks Mayur.

[@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) The Customer has Jira DC for their users, but do not have Confluence, and they want to use Confluence Cloud integrated with their Jira DC instance. Are you saying they would they need to purchase Confluence Cloud user licences also?

Thanks.


author: Trudy Claspill
body: Hello [@Graham Tyrie](/t5/user/viewprofilepage/user-id/5331328)

If they don't already have Confluence set up, they have to do that.

If Jira Software users need to be able to access Confluence directly or through Jira, then those users will either need Confluence user licenses.

If there are 10 or less users who need to access Confluence then you can set up a free use subscription. If there are more than 10 people needing access then you will have to pay for Confluence licenses.


author: Graham Tyrie
body: Thanks Trudy and Mayur - really useful and appreciated.


author: Mayur Jadhav
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) for pitching in, I was not active since few days.


Tags: confluence-server

jira

licence

server
How do free up storage space
Asked by Juma:

I have this notification:  
**Action required. You won't be able to create in Confluence soon, unless you upgrade for more storage or delete 0.3 GB of files by November 07, 2023. [Upgrade to Standard](https://admin.atlassian.com/billing/2c184f80-8c1d-4fd2-9ced-e40d0c917ccf/entitlement/8cb48be7-f6ff-49dc-8a3f-aebd56c6fc25/change-plan?referrer=confluence&offeringName=standard)**  
I have deleted files that are close to 1 GB and purged them from trash but the notification won't go away.   

Please advice on the effective way of freeing up storage space in confluence.  
Thanks,  
Stephen


Answers:
author: Michel Neeser
body: Hi [@Juma](/t5/user/viewprofilepage/user-id/4514438)

Please note that the available storage is not adjusted immediately, it can take up to 4 hours to update the storage usage in Confluence.

comments: author: Juma
body: great thanks!


author: Michel Neeser
body: [@Juma](/t5/user/viewprofilepage/user-id/4514438)Glad I could help! Please consider accepting the answer, maybe it is helpful for others as well - thank you!


author: Qusai Atoon
body: Hello guys, I have a question.

Did this message appeae to you on cloud or Data Center?

comments: author: Trudy Claspill
body: [@Qusai Atoon](/t5/user/viewprofilepage/user-id/5205073)

The Deployment Type on the post indicates that the Cloud product is being used.

I don't believe there is a storage limit in Dat Center products since those are self-hosted and limited only by the capacity of the hosts on which you install the product.


Tags: cloud

confluence-cloud
How to watch a specific user page view per a page, in space. and export to Excel.
Asked by ?? ?_EG:

I want to watch a specific user page view per a page, in space.

so I watch page analytics but its can't export.

I want to summary all pages in space, so I want to export.


Answers:
author: Brant Schroeder
body: [@?? ?_EG](/t5/user/viewprofilepage/user-id/5354252) you will need to get an app for that or just copy and paste.

comments: author: Brant Schroeder
body: [@?? ?_EG](/t5/user/viewprofilepage/user-id/5354252) Can you accept the answer to help others?


Tags: cloud

confluence-cloud
See jira service management tickets that are linked to confluence page
Asked by P?r Jansson:

Hi, I have just started with jira so be patient;-). We create tickets in jira Service management that often occure and those tickets we link to a cofluence page and that is really god. When I go to the page in confluence I would like to see all tickets that are linked to that confluence page, how can I do that?.Hope you understand my question.


Answers:
author: Marc - Devoteam
body: Hi [@P?r Jansson](/t5/user/viewprofilepage/user-id/5354503)

This is no possible without an app.

This would require a JQL extension app from the Atlassian Marketplace.

comments: author: P?r Jansson
body: Ok thanks for the info [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


Tags: cloud

confluence-cloud
can I no longer use it for free?
Asked by ???:

We were using the free version of Confluence

A screen appears asking me to subscribe with that link, but can I no longer use it for free?

<https://mszaraz.atlassian.net/wiki/spaces/MST/pages/2195475/People>

We would like to request that you activate it again for free.


Answers:
author: Michel Neeser
body: Hi [@???](/t5/user/viewprofilepage/user-id/5338863)

Is your instance still under the 10 user limit and the 2 GB storage limit as stated [here](https://www.atlassian.com/software/confluence/pricing)? If so, the [Atlassian support](https://support.atlassian.com/contact/) should be able to help you resolving this.

comments: author: ???
body: [@Michel Neeser](/t5/user/viewprofilepage/user-id/1828853) we instance still under the 10 user limit and the 2 GB storage limit as stated.

Please allow me to use the free version again.

<https://mszaraz.atlassian.net/wiki/spaces/MST/pages/2195475/People>


author: Trudy Claspill
body: [@???](/t5/user/viewprofilepage/user-id/5338863)

You will need to reach out directly to Atlassian Support at

<https://support.atlassian.com/contact/#/>

You can select the My Account option to open a support case about the status and billing for your site.


Tags: cloud

confluence-cloud
Automatic Confluence Cloud Space Exports possible?
Asked by Patrick:

Hi guys, has anyone managed to automate space exporting for Confluence Cloud. I want to export important spaces as CSV or XML scheduled once a week, but just cant find a way to do it.

I found a script to automate the backup of the whole site, but that one is kinda useless because I can't even import the backup into another instance, cause a size limit.


Answers:
author: Clark Everson
body: Hi [@Jingis](/t5/user/viewprofilepage/user-id/5273413)

Welcome to community!

Are you doing this for backup migration purposes? If so i would recommend looking at some tools in marketplace meant for lower environment migrations  
I would not recommend automating exports to CSVs or XML as any download of information from a confluence instance isn't going to be encrypted and Confluence can contain sensitive information, so it would be a security risk to download those files

Best,

Clark


Tags: cloud

confluence-cloud
How can space be classified so that even the admin group cannot view its contents? on prem
Asked by daniel ben zaken:

Is there a plugin that can provide such a partition?


Answers:
author: Marc - Devoteam
body: Hi [@daniel ben zaken](/t5/user/viewprofilepage/user-id/5316155)

This can't be done.

The only options theere are are based on permissions. The space admin can decide to give only certain member access, so exclude admins or admin groups as well


Tags: cloud

confluence-cloud
Is there page analytics for Confluence Whiteboards?
Asked by Polina-NaraSyst-:

Hi, community. For those of you trying out the beta Whiteboards in Confluence, have you noticed any page analytics, like at least total views? Those are key in my day-to-day BA work but can't seem to find any.


Answers:
author: Mattia _bitvoodoo ag_
body: Hello [@Polina-NaraSyst-](/t5/user/viewprofilepage/user-id/5207606)

There seems to be currently no possibility to analyze the individual whiteboard usage.

We at bitvoodoo have introduced the possibility for our Viewtracker app in [this report](https://docs.bitvoodoo.app/viewtracker-analytics-for-confluence-cloud/confluence-url-report) to analyze the accumulated views of all the whiteboards on the Cloud instance. At least gives you a way to evaluate how often and by whom the different whiteboards are visited.

As soon as the necessary Confluence cloud interfaces are available, we will also be happy to provide the option to analyze the individual Whiteboards.

Kind regards,

Mattia

comments: author: Polina-NaraSyst-
body: Thank you for your answer, Mattia!


Tags: cloud

confluence-cloud
story points
Asked by ????????? ????????? ??????????:

????? ?? ?????????? ???????????? ???????? ??? story points? ???????? - 19, ????? ?? ????????? ??????


Answers:
author: Trudy Claspill
body: ?????? [@????????? ????????? ??????????](/t5/user/viewprofilepage/user-id/5430429) ,

??? ?????????? ??????? ???????? ? ??????? ?????????? ??????? Jira.

?? ?????? ????????? ????????? ??? ????????? ???????? ????????, ????? ?????????, ??? ???????? ? ???? ????? 19 ??? ??????, ? ????????????? ????????? ???????, ???? ??? ?? ???.

?? ?????? ????????? ??????? ?????????????, ????? ????????? ????????, ???? ???? ????????. ? ??????? ??????? ????????????? ?? ?????? ???? ????????????? ???????? ???? ?? ????????????? ????????, ???? ??????????? ?????? ????????, ???????? ????????? ??????????? ?????? ???????????? ???????, ????? ????????? ??? ? ????????????? ??????? ?? ??????????.

---

Hello,

It is not possible to do that directly with native Jira function.

You could set up a validator on workflow transitions to validate that the value in the field is 19 or less and prevent a status change if it is not.

You could set up an Automation Rule to check the value if the field is changed. With the Automation Rule you could either automatically reset the field to the maximum value, or you could take a different action like sending an email to a Project Lead to notify them to follow up on the change.
> Is it possible to set a maximum value for story points? For example - 19, so as not to exceed the score


Tags: cloud

jira-cloud
Error 401 when connect Jira using Python jira
Asked by ??????? ?????:

Hello! I'm using the JIRA library to collect information about all tickets.  

Here is my authorization:  

```
jira = JIRA(options= {'server': 'https://xxx.xx'}, token_auth = 'yyy')
```

And here is my code.  

```
issues = []
for i in range(0, total, 1):
try:
tikets = jira.search_issues(JQL, maxResults=1, startAt=i)
for keyid in range(len(tikets)):
key_name = str(tikets[keyid])
issue = jira.issue(key_name, expand='issuelinks,issuetype')
x = {}
x['ID'] = key_name
x['issue_created'] = issue.fields.created
x['project'] = issue.fields.project.name
issues.append(x) 
except Exception as e:
print(key_name)
print(f"??????: {e}")
continue
```

The code works well on almost all tickets. However, several receive an error 401 - unauthorized. At the same time, I can view these tickets in Jira and receive information through Postman. What could be the problem?


Answers:
author: Prince Nyeche
body: I believe this is one of those rare instances where a session might have been lost during transit when querying Jira issue via the API. I'm not sure what the cause is, but if, you receive this for a small fraction of the tickets. Probably what you can do is auth again within that loop using the same variable name you used to instantiate the auth login, probably that might help.

For example

```
# initial jira auth here
# ...
for i in some_loop:
    # do some loops here
    ...
    jira = JIRA(options= {'server': 'https://xxx.xx'}, token_auth = 'yyy')
    # other code about other stuff here
```


Tags: cloud

jira-cloud

python
Can I display Labels for Epic's Child Issues in the Issues view?
Asked by Fouad El-Gendy:

I would like to see the labels of each child issue is this view, is this possible?![JiraIssues.png](https://community.atlassian.com/t5/image/serverpage/image-id/328846iC8E3E226007BB088/image-size/large?v=v2&px=999 "JiraIssues.png")


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Fouad El-Gendy](/t5/user/viewprofilepage/user-id/5263471),

as already suggested, this isn't currently possible, however if you're open to solutions from the Atlassian Marketplace, you should get pretty close; see e.g. [this thread](https://community.atlassian.com/t5/Jira-Software-questions/Edit-Epic-Child-Issues-view/qaq-p/2253943) for possible directions forward.

Best, Hannes


author: Mohammed Aamer Khan
body: Hi [@Fouad El-Gendy](/t5/user/viewprofilepage/user-id/5263471)  
We don't have any option to customized that View.

comments: author: Fouad El-Gendy
body: Ah what a shame, thanks [@Mohammed Aamer Khan](/t5/user/viewprofilepage/user-id/5297319) !


Tags: cloud

jira-cloud
Adding Active Sprint date in timelines
Asked by Fahad Mubarik:

I want to add Sprint end date in Timelines please guide me how to add active sprint end date


Answers:
author: Mohammed Aamer Khan
body: Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269)  

We don't have an option to add Sprint Start or End Dates in Timeline but if your ticket doesn't has any start or end date then you can display your sprint dates in it. You can goto plan settings \> Scheduling and select Sprint dates from "Inferred Date" options.


Tags: cloud

jira-cloud
Workflow icon not working for a user with admin access on the project
Asked by Snehil Gupta:

![image.png](/t5/image/serverpage/image-id/328835i368CF931E3856150/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Fazila Ashraf
body: Hi [@Snehil Gupta](/t5/user/viewprofilepage/user-id/5477965)

Is it not working only for one user?

Were you able to reproduce the issue with your site admin account or with another project admin account?

comments: author: Snehil Gupta
body: 2 users are affected and both have the administrator and project admn role.

I am not able to reproduce the error.


author: Fazila Ashraf
body: In the permission scheme, can you verify that the project admins also have 'view workflow' permission in the project permission scheme? If not, can you add them?


author: Snehil Gupta
body: Yes project admin has it .

I am just notified that project admin for other team managed project is not able to view the issue only. getting the below error  

![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/330840i79A69B24C7E070DF/image-size/large?v=v2&px=999 "Capture.JPG")


author: John Funk
body: Hi Snehil,

What type of project is this? Company-managed? Team-managed? Is it a Simple workflow if it is Company-managed?

comments: author: Snehil Gupta
body: it's a company managed project and has a simple workflow.


author: John Funk
body: It's probably been alter in some way and the project admin will not be able to edit it.


author: Snehil Gupta
body: I checked all seems good


author: John Funk
body: It might be good, but it might also have been changed and saved several times before. So it looks like only Jira Admins will be able to make changes. You can open a support ticket with Atlassian if you want to pursue that further as they are the only ones who will be able to tell you really what is going on.


Tags: cloud

jira-cloud
Merge of user accounts
Asked by Yatish Bhula Madhav:

Hi there

I have 2 profiles (based on my email addresses) - a work one and a personal one ... If I, for example, leave my company, but would like to maintain my Atlassian profile / merge them, how can I do this?

i.e. my 2 profiles has this and I want to keep access, counts and visibilty to my actions on both - see below

![Screenshot from 2024-06-10 08-19-54.png](/t5/image/serverpage/image-id/328811iBB4B251152BBB694/image-size/large?v=v2&px=999 "Screenshot from 2024-06-10 08-19-54.png")![Screenshot from 2024-06-10 08-19-45.png](/t5/image/serverpage/image-id/328812i529AE0F75B417F50/image-size/large?v=v2&px=999 "Screenshot from 2024-06-10 08-19-45.png")

Anyone have any idea?

Thank you

Yatish


Answers:
author: Valerie Knapp
body: Hi [@Yatish Bhula Madhav](/t5/user/viewprofilepage/user-id/3996867) , welcome to the Atlassian Community and thanks for your question.

You will need to contact Atlassian about this. I have just done something similar, migrating one work account to another when I changed jobs.

Here is the link for how to open a ticket about your account - <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account>

Good luck!


Tags: atlassian

cloud

jira-cloud

profile

user
Hi All, I wanted JQL, to search issues whose fixversion , once set, is not changed in later point
Asked by Mathurashish Kumar_ Sant:

to search issues whose fixversion , once set, is not changed in later point of time.   
Example: If a Type= Test is set with a fixversion as **2024.M.Release**, It fixversion is set and later its not changed .

I was trying the below mentioned Query  
issuetype = Test AND "Test Category" in (Functional,Nonfunctional,Security) and created \>2024-03-29 and fixVersion =2024.M.Release and (fixVersion is not EMPTY AND fixVersion was not changed)


Answers:
author: Sudarsana G
body: Your attempt at crafting the JQL query to search for issues whose `fixVersion` remains unchanged once set is on the right track. However, Jira's native JQL does not have a direct function to track changes to a field over time within the same query. You may need to leverage a plugin like Jira Misc Workflow Extensions (JMWE) or ScriptRunner to achieve this level of granularity.

Here's an example of what the JQL query might look like with ScriptRunner (assuming you have a scripted field called `Original FixVersion` that stores the initial value of the `fixVersion`):

issuetype = Test AND "Test Category" in (Functional, Nonfunctional, Security) AND created \> "2024-03-29" AND fixVersion = "2024.M.Release" AND "Original FixVersion" = "2024.M.Release"

comments: author: Mathurashish Kumar_ Sant
body: Hi [@Sudarsana G](/t5/user/viewprofilepage/user-id/5374207) ,

Thanks for reply.

Currently we dont have filed called "Original Fixversion". I can check with my team on this. Thanks for Suggestion.

My Query to above example is:

Suppose original Fixversion was 2024.M.Release and Current Fixversionis Also 2024.M Relase. If there was changes in between like 2024.S.Release and after 3 weeks it was reverted back to 2024M.Release, Then above query will not be able fetch correct data.(Correct me, If I am Wrong)

My Question was, Original and Current will be same and no other fixversion was used.


Tags: cloud

jira-cloud
How to integrate JIRA into my application for creating bug cards?
Asked by Himanshu Sharma:

Hi Everyone,

I am working in an application where i want to integrate JIRA services for my user, Where i want user to connect with there Jira account after successful authentication and create board, write stories, issue ,bugs etc.

Currently, I am thinking of setting API's to my application so that user can do this all, But failed to get proper guidelines to do so.  

please if anyone can help me out?

Thanks \& Regards

Himanshu Sharma


Answers:
author: Kris Dewachter
body: Hi [@Himanshu Sharma](/t5/user/viewprofilepage/user-id/5515336) ,

Welcome to the community.

Can you please explain again what you are trying to do ? You have build a custom application, and you want to integrate Jira with this application ?

So it something is done in Jira, you want Jira to call the API of your application to do something ? Can you give an example of what you want to do ?

Best regards,

Kris

comments: author: Himanshu Sharma
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) ,

Thanks for reaching out.

I would love to explain what I am trying to achieve.

I am building an application where I want users to create issues or write stories in their Jira board.

When users click on the Jira icon in my application, I want them to log in to their Jira account. After logging in, they will be asked whether they want to create stories, report bugs, or use other Jira services that are useful for developer teams to collaborate.

I need your guidance and steps on how to achieve this.

Best regards,

Himanshu


author: Kris Dewachter
body: Hi [@Himanshu Sharma](/t5/user/viewprofilepage/user-id/5515336) ,

If I understand correctly, the users will not create stories or bug tickets in Jira itself, but in your application that you are creating. And the application will then create the issue in Jira via the Atlassian API.

If so, there is no need for the user to login into Jira. Your application will communicate via Jira via 1 single API user. And in this API call, you will also set the correct "Reporter" of the ticket.

Best regards,

Kris


author: Himanshu Sharma
body: Hi [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) ,

Yes, you got it right. I do want to have some guidelines on the single API you mentioned and how I can use that API to call from my application. I am new to this type of integration, so it would be a great help if you could provide me with some suitable documents or video links for doing so.

Best regards,

Himanshu


author: Kris Dewachter
body: Hi [@Himanshu Sharma](/t5/user/viewprofilepage/user-id/5515336) ,

Have a look at the API development documentation at <https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about>

Best regards,

Kris


Tags: cloud

jira-cloud
Can we add description and acceptance criteria fields in advance roadmaps of Jira
Asked by khushboo_puri:

Can we add description and acceptance criteria fields in advance roadmaps of Jira?

We are on Jira Data center


Answers:
author: khushboo_puri
body: [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) @What about description system field? Can we add it in advance roadmaps?

comments: author: Vikrant Yadav
body: [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917) Same for description field, it's also multi-line text field. No feasible to add in Roadmap.


author: Vikrant Yadav
body: Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917) Currently, Multi-line text fields are not supported by Advanced roadmap. Feature request is already open in Atlassian.

<https://jira.atlassian.com/browse/JSWCLOUD-21296>

<https://jira.atlassian.com/browse/JSWSERVER-25205>

Thanks


Tags: data-center

jira-data-center