youngmon/atlassian-qna huggingface dataset:
Board is taking too much time to load
Asked by Bhargav _ New Age:

Hi,

I have issue of slow loading of the boards from last 2-3 weeks. Can having more boards affect the speed of loading the boards?


Answers:
author: Pramodh M
body: Hi [@Bhargav _ New Age](/t5/user/viewprofilepage/user-id/1492028)

There might be a chance of more number of cards, reduce the number of cards and analyze the loading of board.

Please find the reference here

<https://help.trello.com/article/1089-troubleshooting-a-slow-board>

Thanks,  
Pramodh
How can I know the total amount of trello card in a specific time range?
Asked by Ellen Tsai:

Wanna know is there any fast way to calculate the total amount of trello cards in a specific time range for example from 2020/10 to 2021/10?

Cuz putting "\*" in search column is showing the whole total amount, that's not what I'm looking for. Anyone has any idea for this?

Thanksss


Answers:
author: milynnus
body: [@Ellen Tsai](/t5/user/viewprofilepage/user-id/4157985)

Dashcards allows you to track cards created say later than or earlier than by months in two cards but it does not have the a ability to look at date range.

It is a good way of getting snap shot of some numbers using the filters - Created, By Modified...etc


author: Robin Warren _Blue Cat Reports_
body: Hi Ellen,

I don't believe there is anything built in to Trello which does this. Some teams track work completed each week/month etc by creating new Done lists. That way they can look back and see the cards completed each month.

The alternative is to look at 3rd party Power-Ups like [Blue Cat Reports](https://trello.com/power-ups/5d9c90aa18965066fcd44730/reports-by-blue-cat) which allow more complex reporting than supported by Trello. That can include tracking cards added/compelted/open over different time periods so should get you what you want :)

Hope that helps,

Robin

comments: author: Ellen Tsai
body: Thanks for the advise, will try on this power-up :)
charge
Asked by ????:

I deleted my account, but I'm still being charged. I would like to have the charges removed.


Answers:
author: Nic Brough -Adaptavist-
body: I am sorry, but you have landed in the wrong place, we are a community of people here to talk about Atlassian stuff, we're not support!

Go to <https://trello.com/contact#/> and select the support option (and then probably billing beneath it) - this should create a support request for you.
QUERO URGENTEMENTE O ESTORNO DO MEU DINHEIRO
Asked by Luiza:

> Ao assinar o plano, n?o considerei que o valor cobrado seria R$72 reais mensais, pensei que fosse apenas R$12,50, o que seria mais condizente com os recursos apresentados. No entanto, me enviaram alguns emails, nenhum com o valor claro que seria cobrado, faltou muita comunica??o por parte da empresa!! P/ mim, o plano pago do Trello n?o valeu a pena, por isso, tentei de todas as formas cancelar o plano, mas o suporte de voc?s n?o me deu nenhum retorno, procurei em todas as op??es no site alguma forma de cancelar, mas nada. O sistema de suporte ? p?ssimo, muito f?cil de adquirir um plano, mas para cancelar uma dificuldade imensa, ali?s, nem essa op??o eu achei. Quero URGENTE o estorno do valor cobrado no meu cart?o, visto que n?o me esclareceram o valor, tentei de todas as formas cancelar o plano e n?o achei essa op??o! Estou no meu direito de consumidor, n?o quero assinar nada, quero apenas o meu dinheiro de volta por um servi?o que n?o utilizei depois de cobrado!!!!! O suporte de voc?s ? p?ssimo, zero assist?ncia para quem n?o fala ingl?s!!


Answers:
author: Luiza
body: o meu email do trello: luizaborges123@hotmail.com
? ?????????? ??? ???? ?????? ? ? ???????? ???? ??? ??????? ??? ?????? ?????????? ? ? ???????? ??? ??
Asked by ?????:

? ?????????? ??? ???? ?????? ? ? ???????? ???? ??? ??????? ??? ?????? ?????????? ? ? ???????? ??? ?????????? ?????????? ?


Answers:
author: Vero Rivas
body: Hi [@?????](/t5/user/viewprofilepage/user-id/4553503)

The question may seem silly, but it is not logical, you are sure that the computer account is the same as the mobile application, if so, check why everything should look exactly the same

Cheers
I dont have access to this, kindly share login
Asked by Anita Pandey:

Cannot access confluence pages


Answers:
author: Alex Koxaras _Relational_
body: [@Sassa Check status](/t5/user/viewprofilepage/user-id/5071880) welcome to the community!

How can anyone share any documentation if the problem isn't clear?

* What pages you can't access?
* Is it a permission thing?
* Can you access other pages?
* Can you login in the first place, or you can't?
* Are your account managed by the organization, meaning you have to sign in with SSO?
* Are you on-prem or on cloud? What is your confluence URL you are trying to access?


author: Fabio Racobaldo _Herzum_
body: Hi [@Anita Pandey](/t5/user/viewprofilepage/user-id/5071870) ,

welcome to the Atlassian community!

First of all we need to figure out if you are on a cloud or datacenter instance. BTW, you need to address your request to a Confluence Admin within your company first.

You need to have access permission to Confluence and space to access a page.

Fabio


Tags: confluence-cloud
Hello Guys, Can we restrict confluence instance admins from viewing a particular confluence space?
Asked by Mtglee Barclays:

Or could we hide the activity under our profile from Site Admins?


Answers:
author: Nic Brough -Adaptavist-
body: Yes, but no.

All you need to do is **not** give the admin "use space" permission in the space settings.

But as an admin, they will always be able to admin a space and add themselves back in.

comments: author: Mtglee Barclays
body: Hi Nic, thanks for the reply.

Could you pls elaborate where can i find use space permission?


author: Nic Brough -Adaptavist-
body: In the space permissions! That sounds condescending, but please let me explain - the phrase really is a menu entry and page title. But it is very well-buried one if you're not familiar with how Confluence does its administration.

Go to the space you want to hide from your administrators, and in the left-hand bar, look for "space settings"

You should land on a page with several panels, one of which is "space permissions". Go into "general" and you'll see the list of people and groups who have some form of access to your space. (The link to "general" used to be a single entry in a very long menu, and it used to be called "space permissions")

There are a couple of wrinkles to be aware of:

* You need to be a space admin to edit these
* You may find that the permissions include things like "confluence users" or "administrators" with the "use" permission. As your admins are likely to be in those groups, you'll need to work out a way to re-arrange the group and team admin access so that they can all carry on seeing it, and you can drop your admins out.


author: Fabio Racobaldo _Herzum_
body: Hi [@Mtglee Barclays](/t5/user/viewprofilepage/user-id/5071701) and welcome!

You can avoid Admin to have access to a space but, as Administrator, on the admin section he will able to see that space and add itself to space permission.

Fabio


Tags: cloud

confluence-cloud
Find and Replace words
Asked by Ellen Khouli:

Is there any way to search for certain words in the pages and replace it with another word or delete it without the need to edit the whole page?


Answers:
author: Srinatha T
body: Hi [@Ellen Khouli](/t5/user/viewprofilepage/user-id/5071659) ,

Welcome to Atlassian community

Out of the box there is no solution to find and replace globally. But there is a plugin which has this functionality. We can also achieve this from the database but it is tricky one and not recommended. You might want to check on the plugin mentioned below.

* [Search-and-replace](https://marketplace.atlassian.com/apps/1212823/search-and-replace?tab=overview&hosting=server)   

I hope the info helps. Have a good day!

Thanks,

Srinath T


author: Fabio Racobaldo _Herzum_
body: Hi [@Ellen Khouli](/t5/user/viewprofilepage/user-id/5071659) ,

welcome to the Atlassian community!

If you are in edit mode, select a word and press ctrl+f, a popup will appear and you can do that

![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/224288iCB226A68546DA6F7/image-size/large?v=v2&px=999 "Immagine.png")

Hope this helps,

Fabio

comments: author: Ellen Khouli
body: Thank you!   
What if i want to search and replace the same word but in several pages?


author: Fabio Racobaldo _Herzum_
body: Unfortunately, you can't do that in several pages. Please remeber to accept my answer ;)


author: Stavros_Rougas_EasyApps
body: [@Ellen Khouli](/t5/user/viewprofilepage/user-id/5071659)we released an app [Find and Replace by Easy Apps](https://marketplace.atlassian.com/apps/1231783/find-and-replace-by-easy-apps?hosting=cloud&tab=overview) to bulk find and replace across a space or a page.

It's also part of our suite of tools called [Space Content Manger](https://marketplace.atlassian.com/apps/1226657/easy-toolbox-for-confluence-space-level-content-editing?hosting=cloud&tab=overview).

Confluence out of the box only allows to find and replace per page.


Tags: cloud

confluence-cloud
How to give users possibility to search in Insight macro for Confluence
Asked by Exatel:

Hello everybody,

I have a question about searching in Inisght macro for confluence. We have macro on Conflu page with AD users database and would like to get possbility for users to searching users phone numbers. Phone number is one of Active Directory object.

![Confluence_view_of_insight_macro.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/224285i1FC5611EE5DA574D/image-size/large?v=v2&px=999 "Confluence_view_of_insight_macro.jpg")

Best from Poland

Robert


Answers:
author: Exatel
body: Hi,

Any solutions?

Best


author: Robert ?widerski
body: Hi,

Still without answer

Best

Robert


author: Fabian Lim
body: Hi [@Exatel](/t5/user/viewprofilepage/user-id/315952)

I believe that as long as the users have jira and confluence access they should be ok. You will have to import the ad info to insight first.

Regards

comments: author: Robert ?widerski
body: Hi Fabian,

<br />

Maybe My question wasn't perfect. I would like to give people possibility to search in Confluence via phone, name, department. We ave users in AD and showing it in Insight macro but we have list of all users without possibility to search.

Best  
Robert


author: raymond Scott
body: I have exactly the same question - have you received any solutions?


author: Fabian Lim
body: If the add on doesn't let you, you got your answer. To be honest I would not use the macro at all. They are probably not doing any development on it to improve it.


Tags: confluence-server

insight

macro

server
How do I collaborate on a page and only publish my edits?
Asked by Matt Mikkelsen-Pope:

This is a frequent problem; another team member and I are editing a Confluence page at the same time. When I click 'Update' both the edits I have made and the edits my colleague is still making are committed to the page history.

I read a Confluence support article that suggested only my edits would publish, is that still possible?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

No, there's no way to do this, the publish function publishes what you've all been working on together as it is now.


Tags: confluence-server

server
Preview mode in Courses
Asked by bridget:

I edited some content that another team member created, I saved it, but when I went back to check on the course, it is in preview mode. How do I get it out of preview mode? Thanks!


Answers:
author: Srinatha T
body: Hi [@bridget](/t5/user/viewprofilepage/user-id/3554559) ,

Welcome to Atlassian Community.

Usually if you press "esc" you get out of preview mode. I am not very clear as to what exactly you are doing. If you can share some screenshot and explain we can help you better.

Have a good day!

Thanks,

Srinath T

comments: author: bridget
body: This is what I see currently. It happened when I made an edit on a page that my team member created. I saved it and when I went back into the course to see the changes, it is showing as preview mode. I did ESC as you suggested but it did not remove preview mode. Please help me.

![image_2022-11-07_104028248.png](https://community.atlassian.com/t5/image/serverpage/image-id/224489i308DB68C2093C934/image-size/large?v=v2&px=999 "image_2022-11-07_104028248.png")


author: bridget
body: [@Srinatha T](/t5/user/viewprofilepage/user-id/4686256) I just wanted to see if you had any additional assistance you could provide so that I can continue editing. I didn't want all of the content to move to preview mode so I have paused it but I do need to get back to it very soon. Thanks!


Tags: cloud

confluence-cloud
Team calendars does not seem to be honoring the timezone selection, and other issues.
Asked by Troy Barry:

Setting up a team calendar for the first time.

I selected NYC timezone -0400 (which I thought would have been -0300 (from my pacific timezone)), but maybe it's from GMT?

When I create an appointment from my location in pacific time the person on the east coast sees it an hour later. Example:

I create an appointment for 9 AM ET, it shows up on their calendar as 10 AM ET (an hour later).

I tried switching to a different timezone (one with -0300), but I still have the exact same issue.


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Troy Barry](/t5/user/viewprofilepage/user-id/749940)

There is an open bug for the specific problem you are referring to:

<https://jira.atlassian.com/browse/CONFCLOUD-48595>

Click vote and watch to receive updates, since this bug is on the short term backlog.

comments: author: Troy Barry
body: I guess this is the same? It is unclear to me as I am creating the events directly in Team Calendar, and NOT importing events. They are natively created.


author: Alex Koxaras _Relational_
body: [@Troy Barry](/t5/user/viewprofilepage/user-id/749940) I can't be 100% sure, but it seems that your problem and the one I mention relates to each other. In addition, on the specific issue I mention, there is another related issue <https://jira.atlassian.com/browse/CONFCLOUD-72744> which is about updating event time. Imh I would assume that the overall calendar timezone needs some fixes..


author: Troy Barry
body: Thank you. I up voted them anyway.


Tags: cloud

confluence-cloud
Possible to label or tag excerpts from a page v. label the entire page?
Asked by Bill Ritson:

My team is conducting user and stakeholder interviews to document and propose product requirements, and we're planning to save interview transcripts and raw notes in Confluence for the first time.

Is there a way to tag or label specific quotes, terms, or excerpts on a Confluence page (not the entire page), and then generate a view of all of those specific tags (i.e., "UI_enhancement") from several Confluence pages of raw content?

I haven't seen anything like this in my research so far, but I'm hoping to replace the more manual task of color-coding raw notes and transcripts and then manually copying them all into another doc to aggregate.


Answers:
author: Andy Gladstone
body: [@Bill Ritson](/t5/user/viewprofilepage/user-id/5071300) welcome to the Atlassian Community.

The short, quick and unfortunate answer is that labels are a page-level element and cannot be applied to specific sections of text.

Sorry it was not what you were looking for.

comments: author: Andy Gladstone
body: [@Bill Ritson](/t5/user/viewprofilepage/user-id/5071300) I hope your Atlassian journey is going well. If my answer helped you, please mark it as accepted so that others can find it as well.


Tags: cloud

label
How do I add a link directly under a title
Asked by priya jassal:

Hello,

I was wondering if anyone knows how I can add a link underneath a title on my left side panel in confluence.

Thanks in Advance


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@priya jassal](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5071215) ,

welcome to the Atlassian community!

On the left panel, you have different sections. If you are talking about page tree, in that panel, you can't add a link. Each title has an internal link to the page itself.

If you want to add a link at space level, visible on the left panel, you can take a look to the following article <https://confluence.atlassian.com/doc/the-space-sidebar-777010845.html>

Hope this helps,

Fabio

comments: author: priya jassal
body: Hi Fabio,

Thank you for your response. I want to insert a ink under my page tree title that is already expandable by other sub pages.

Does that make sense?


Tags: cloud

confluence-cloud
How do I add a link under a title
Asked by priya jassal:

Hello,

I was wondering if anyone knows how I can add a link underneath a title on my left side panel in confluence.

Thanks in Advance


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@priya jassal](/t5/user/viewprofilepage/user-id/5071215) ,

welcome to the Atlassian community!

On the left panel, you have different sections. If you are talking about page tree, in that panel, you can't add a link. Each title has an internal link to the page itself.

If you want to add a link at space level, visible on the left panel, you can take a look to the following article <https://confluence.atlassian.com/doc/the-space-sidebar-777010845.html>

Hope this helps,

Fabio
It ist not possible to edit pages
Asked by infinakon GmbH:

Seit zwei Wochen etwa kann ich keine Seiten mehr editieren. Ein Arbeiten ist damit nicht mehr m?glich. Wie kann ich den Fehler beheben?![Confluence_Fehler.JPG](/t5/image/serverpage/image-id/224185i31A689B1963445AB/image-size/large?v=v2&px=999 "Confluence_Fehler.JPG")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@infinakon GmbH](/t5/user/viewprofilepage/user-id/5071174) ,

welcome to the Atlassian community!

Please ensure that you use a supported browser. Moreover, try to disable collaborative editing in order to verify that that is the issue.

Fabio

comments: author: infinakon GmbH
body: Yes, collaborative editing was the reason for the bug. The Sync-Service wasn?t active, and it is not possible to start it. But why?


author: Fabio Racobaldo _Herzum_
body: this is a useful article about collaborative editing issues <https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html>


author: infinakon GmbH
body: We are using Chrome, this browser should be supported.


Tags: confluence-server

server
Different date formats when action item is selected and not selected
Asked by Krzysztof Sch?tz:

User case:

Action items and dates next to them:

\[Action\] //Date

When action is unselected then date is **Mon, Nov 7**

When action is selected then date is **Nov 7, 2022**

Selecting and unselecting actions change the date format automatically and on fly

Bug?


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Krzysztof Sch?tz](/t5/user/viewprofilepage/user-id/5071161) and welcome to the community,

I didn't find anything as bug on the jira.atlassian. This could be the case (i replicated the same behaviour). On this page <https://confluence.atlassian.com/doc/add-assign-and-view-tasks-590260030.html#Add,Assign,andViewTasks-Viewtasks> the specific behavour doesn't seem to exist (but it's from server though).

You can raise a bug by submitting a request on support.atlassian.com/contact

comments: author: Krzysztof Sch?tz
body: Thanks [@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) I will report a bug to Atlassian.


Tags: cloud

confluence-cloud
How to receive notifications when deadlines are approaching?
Asked by Sara Franzini Gabrielli:

If I've been assigned to a task or an action item and there is a deadline, a date within which I have to complete the task, is there the possibility to receive a notification when this date is approaching? Like receiving a notification 1 week before, then 3 days before, and the day before.


Answers:
author: Hamza Chundrigar
body: Hi [@Sara Franzini Gabrielli](/t5/user/viewprofilepage/user-id/5070994)

Welcome to the community.

At the moment, without a 3rd party option, this isn't possible with out of the box Confluence functionality.

However there was a status update by Atlassian on March 11th, 2022 that suggests this is coming:
> Hi folks, my name is Daniel Ayele and I'm a Product Manager on the Confluence team where I manage our collaboration feature family. Thank you for your feedback and suggestion to add the ability to create task reminders in Confluence. I'm excited to announce that we have plans on our roadmap to make a number of improvements to the tasks experience in Confluence in the next **12-18 months** , including improving task creation, a new tasks home experience, updates to the task report macro, and a **new task reminder notification**.

You can view details and vote/watch on the ticket here:

* <https://jira.atlassian.com/browse/CONFCLOUD-36087>
* <https://jira.atlassian.com/browse/CONFCLOUD-35150>  

One of the most, if not the most cheapest option I've found available for an add-on to satisfy your use case could be this app: [https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?hosting=cloud\&tab=pricing](https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?hosting=cloud&tab=pricing)

Best regards,

Hamza

comments: author: Sara Franzini Gabrielli
body: Thank you so much Hamza, very appreciated.


author: Fabio Racobaldo _Herzum_
body: Hi [@Sara Franzini Gabrielli](/t5/user/viewprofilepage/user-id/5070994) ,

welcome to the Atlassian community!

There is an open request for this purpose <https://jira.atlassian.com/browse/CONFCLOUD-34389>

Please vote it and keep up to date. As workaround, there is an external app [https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?hosting=cloud&tab=overview)

Hope this helps,

Fabio

comments: author: Sara Franzini Gabrielli
body: Thank you so much Fabio, I'll look at the links.


author: Aron Gombas _Midori_
body: There are several apps (like [this one](https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence?tab=overview&hosting=cloud)) that can send you task reminders.

Try if any of those are configurable to your use case with multiple periods.


Tags: cloud

confluence-cloud