youngmon/atlassian-qna huggingface dataset:
ERR_CONNECTION_REFUSED on bitbucket.org
Asked by Jean-Michel Lavarenne:

Hi,  

I am not able to load the bitbucket.org site from my browser and get a ERR_CONNECTION_REFUSED error  

Could be coincidental but could also be relevant - recently all ssh requests to bitbucket over port 22 stopped working and I had to update all the remote urls to use 443.  

Thanks,  
JM


Answers:
author: Theodora Boudale
body: Hi JM,

We have deprecated certain IPs for Bitbucket Cloud. You can check the link below, section **Valid IP addresses for bitbucket.org, api.bitbucket.org, and altssh.bitbucket.org**, for a list of current IPs and deprecated ones:

* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>

I suggest checking if the hosts file on your computer has an entry that maps bitbucket.org to a deprecated IP.

If port 22 is also not working, this may have to do with a different network-related issue.  

Kind regards,  
Theodora

comments: author: Jean-Michel Lavarenne
body: Hi Theodora,  

That was my problem. For a reason I cannot remember I had an IP address in my hosts file for bitbucket.org, and removing it from the file made it so I can again access bitbucket.  

Thank you for your help,  
JM


author: Theodora Boudale
body: You are very welcome, JM. It's good to hear that the issue is resolved.

Please feel free to reach out if you ever need anything else!

Kind regards,  
Theodora


author: Jim Knepley - ReleaseTEAM
body: This list of possibilities here is too long to write out here.

Since you can't use port 22 outbound, I wonder if somewhere in your organization someone set up a network tool that is interfering with talking to bitbucket.org.


Tags: bitbucket-cloud

cloud
Redirect not working and forwarding to localhost:7990 and Base URL mismatch
Asked by Dikshant Rai:

Hi, I am trying to run bitbucket on a VM and I have setup SSL certificates and other configuration and I am able to see my login screen. The moment I added my user and password, it redirect me to localhost page i.e. <http://localhost:7990> . I have checked everything and it does not look any issue with nginx because it only fails when it tries to go to home url. I also cannot see bitbucket.properties file by default at home_path/shared so I created one with below configuration.  
Below is the configuration, I am using  
Nginx configuration:  

server { listen 80 default_server;  
listen \[::\]:80 default_server;  
root /var/www/html;  
server_name bitbucket.xyz.com;  
location / {  
proxy_pass <http://localhost:7990>;  
proxy_set_header X-Forwarded-Host $host;  
proxy_set_header X-Forwarded-Server $host;  
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;  
proxy_set_header X-Forwarded-Proto $scheme;  
}

}  

Bitbucket.properties:  

    server.port=7990server.secure=trueserver.scheme=httpsserver.proxy-port=443server.proxy-name=bitbucket.xyz.com


Answers:
author: Dikshant Rai
body: Answer for both is either restart your VM or follow the doc to stop and start the bitbucket again.


Tags: bitbucket-data-center

bitbucket-server

data-center

server
Hi, Our team is interested in buying Crucible. Can you tell us about your pricing model?
Asked by Kritika Sharma:

We wanted to know if it's a one time payment? Will there be any additional payment after every year? If it is one time payment, what is the cost of support for future? If we decide to add few more members to our team, how will that affect the pricing and what will be the process of it?


Answers:
author: Peter Van de Voorde
body: Hi [@Kritika Sharma](/t5/user/viewprofilepage/user-id/5417723) ,  

Welcome to the Atlassian Community.   

For these kind of questions I want to refer you to the Crucible pricing page: <https://www.atlassian.com/software/crucible/pricing>   

And the pricing FAQ: <https://www.atlassian.com/licensing/fisheye-and-crucible#fisheye-server>   

I hope this helps.  

Cheers,  
Peter


Tags: server
Does Crucible support method-level code navigation?
Asked by HousingLee:

In the process of using Crucible, code reviewers often do not know where a method is defined and implemented due to their lack of familiarity with the code. Therefore, I would like to ask if it is possible to directly locate the implementation of a method by clicking on its name in Crucible? If so, I would like to have code navigation similar to that in an IDE.


Answers:
author: Isadora_Nichetti
body: Hi [@HousingLee](/t5/user/viewprofilepage/user-id/5386452)   
According to <https://confluence.atlassian.com/crucible/end-of-support-announcements-for-crucible-298977376.html>  
Starting from Crucible 4.9 this *version of the browser will no longer be supported* . Older versions of Crucible will support this version till their end-of-life.

comments: author: HousingLee
body: Could you please tell me what exactly you mean? I am using Crucible 4.8.10 and I am unable to perform code navigation when reviewing code. Is this a feature that is only available in higher versions?


author: Reese
body: [@Isadora_Nichetti](/t5/user/viewprofilepage/user-id/5173070) seems to to not read your post properly.....

Crucible is on maintenance mode - maybe there's a third party plugin for this functionality, but if it doesn't exist currently, it's probably not going to be added by Atlassian.


Tags: server
Crucible Cloud connection to local SVN server
Asked by Marco van der Slikke:

Hello everyone,

Currently, we have a local SVN server and a local Crucible/Fisheye server running. We are considering purchasing a cloud license for Crucible/Fisheye, but we would like to keep our SVN server local. How can we establish this connection?

Thanks, Marco


Answers:
author: Hamish Moffatt
body: There is no Fisheye Cloud. You can still run Fisheye locally and connect it to Jira Cloud though, which is what we've done.


Tags: migration-customer-care

server
Marketplace Download Error
Asked by sceryavuz:

I could not download Image Paste for Fisheye/Crucible, it gives an error something like that:

```
{"error":{"code":"NotFoundError","title":"The file with the given id does not exist","href":"https://api.media.atlassian.com#NotFoundError"}}
```

<https://marketplace.atlassian.com/apps/1215192/image-paste-for-fisheye-crucible>


Answers:
author: Steffen Opel _Utoolity_
body: Hi [@sceryavuz](/t5/user/viewprofilepage/user-id/5300375), and welcome to the Atlassian Community!

I can currently download [Image Paste for Fisheye/Crucible](https://marketplace.atlassian.com/apps/1215192/image-paste-for-fisheye-crucible) just fine, so I recommend to try again.

Background {#toc-hId--437471562}
--------------------------------

The underlying Atlassian Media API has occasional hiccups that are usually resolved in a short time frame and not necessarily recorded as an [incident](https://developer.status.atlassian.com/#past-incidents), even though they should (there isn't one listed on that particular date indeed).

Cheers,  
Steffen


Tags: server
Does Crucible/FishEye run on mySQL8?
Asked by ksm:

Hello,

I have Jira 9.4 using mySQL 8 but Crucible/FishEye is still using mySQL 5.7. I would like that Crucible also runs with mySQL 8. But this is not on the list of supported plattforms (<https://confluence.atlassian.com/crucible/supported-platforms-298977375.html>). That's why I wanted to know if crucible/fisheye can also be linked to mySQL 8.

Thank you.

--Kizito


Answers:
author: Charlie Misonne
body: I found the fisheye feature request for this: [FE-7232](https://jira.atlassian.com/browse/FE-7232)

In short: Atlassian put this on the long term roadmap but don't expect it before the end of 2024.

comments: author: ksm
body: Thanks [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) for your response. Let us hope that the implementation will be done soones, since it will be risky to continue to use unsupported mySQL Versions


author: Charlie Misonne
body: Yes I agree. But I don't expect Atlassian from doing this before the date they currenlty announced.


Tags: server
Setting Fisheye group permissions via REST API
Asked by Gerald Schneider:

I need to replace the permissions of a number of user groups because the groups are going to be renamed in Active Directory.

Due to the number of affected groups and repositories I need to do this automatically and I'm trying to use the REST API for this.

I can retrieve the groups and their permissions without problems, but I have trouble setting the new permissions because the documentation is incomplete:

[https://docs.atlassian.com/fisheye-crucible/latest/wadl/fecru.html](https://docs.atlassian.com/fisheye-crucible/latest/wadl/fecru.html#rest-service-fecru:admin:repository-permissions:repository:groups:groupname)

If you expand the *acceptable request representations* part for **PUT** requests it's just empty. The examples from other PUT requests is not helping either.

The link to the [REST API Examples](https://bitbucket.org/atlassian/fecru-rest-examples/src) from the documentation leads to a 404 and I can't find it anywhere else.

This is my python function to set the permissions for the new group name:  

```
    def repository_permissions_add(self, repository: str, group: str, permissions: object):
        json_data = json.dumps({ 'permissions': permissions })
        print(json_data)
        response = self._put(self.fecru_url + "/rest-service-fecru/admin/repository-permissions/%s/groups/%s" % (repository, group),
                             data=json_data)
        print(response.status_code)
        print(response.text)
```

The *json_data* that is sent with the request looks like this:

```
{"permissions": ["CAN_READ", "IS_ADMIN"]}
```

The server responds with a 500 error and the following error message:
Can not deserialize instance of java.util.HashSet out of START_OBJECT token\\n at \[Source: HttpInputOverHTTP@4b333640\[c=41,q=0,\[0\]=null,s=STREAM\]; line: 1, column: 1\]  
Can anybody point me to the current location of the examples, or where to find the proper data I need to send along the request?


Answers:
author: Gerald Schneider
body: I figured it out. The JSON Fisheye expected was wrong, it should only contain the permissions, with nothing around it.

```
['CAN_READ', 'IS_ADMIN']
```

Additionally, newer versions of the *requests* library have a *json=* parameter, which makes it even easier.

My function is now only:  

```
    def repository_permissions_add(self, repository: str, group: str, permissions: object):
        response = self._put(self.fecru_url + "/rest-service-fecru/admin/repository-permissions/%s/groups/%s" % (repository, group),
                            json=permissions)
```

comments: author: Gerald Schneider
body: Note: The *DELETE* method expects the same *JSON* as the PUT method.


Tags: rest-api

server
About crucible license upgradation
Asked by Bindu:

Hello [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) thank you for your confirmation. But My doubt is about I know the licenses for crucible is changing according to users. For suppose, I know that cost of the license for the 10 users is $1100 and for 25 users it is $1650. Consider my organization holding 10 users license and we have to upgrade it 25 users, what will be the cost of the upgradation.


Answers:
author: Ste Wright
body: Hi [@Bindu](/t5/user/viewprofilepage/user-id/5279045)

Closing this question as I assume this question was meant to be a response to my answer here: <https://community.atlassian.com/t5/Fisheye-Crucible-questions/About-upgrading-the-license-for-crucible-based-on-users/qaq-p/2433349>

I've responded on the original question :)

Ste


Tags: server
About upgrading the license for crucible based on users
Asked by Bindu:

My Organization Planning to use crucible as code review tool. Suppose we started using crucible license for 10 users and we have to upgrade our license for 25 users how can we do that. We would appreciate your guidance on the steps involved in this upgradation process. Specifically, we have the following queries:

Can you please provide us with a detailed breakdown of the associated costs for upgrading the license based on users? Are there any additional fees or charges we should be aware of in this process?

Once the upgradation is complete, will our existing data, configurations and user permissions remain intact, or will we need to reconfigure anything?


Answers:
author: Ste Wright
body: Hi [@Bindu](/t5/user/viewprofilepage/user-id/5279045)

The differences between each tier (cost-wise) can be seen here: <https://www.atlassian.com/software/crucible/pricing>

You can manage your licenses from: <https://my.atlassian.com/>

There should be no additional costs to upgrade as such, beyond any relevant tax, etc, based on your location.

Upgrading a tier should also have no impact on any data, configuration, permissions, etc - it just changes how many users can utilise the product.

Ste

comments: author: Ste Wright
body: Hi [@Bindu](/t5/user/viewprofilepage/user-id/5279045)

I saw your new question [here](https://community.atlassian.com/t5/Fisheye-Crucible-questions/About-crucible-license-upgradation/qaq-p/2435033), but responding here as I assume it was in response to this one!

You asked:
> But My doubt is about I know the licenses for crucible is changing according to users. For suppose, I know that cost of the license for the 10 users is $1100 and for 25 users it is $1650. Consider my organization holding 10 users license and we have to upgrade it 25 users, what will be the cost of the upgradation.

\^ You should be able to request the quote from Atlassian which will give you an exact cost for the remainder of your annual period.

It will calculate based on how many days are left, what you've used so far (from the original payment), and how much a partial annual term will cost at 25 users.

Ste


Tags: server
Hi is there any atlassian company paying in Pakistani people for the translation of the files into t
Asked by Aqsa Asif:

They are taking money from me


Answers:
author: Andy Heinzer
body: No, Atlassian doesn't offer any direct employment via our community. However we are aware of malicious actors that are attempting to use the name Atlassian and Atlassian Community to attempt to con users using external tools such as telegram or sending email from a number of different gmail.com addresses.

How did this person contact you? Did they use Telegram?

If so, could you please report that account to Telegram? Atlassian does not use this service in any capacity. I recommend reporting them to Telegram directly in <https://t.me/notoscam>

Reporting these accounts could help to slow or stop the scammers here.

If you received any such communication from a [gmail.com](http://gmail.com) address, you could also report that directly to Gmail by using the form in <https://support.google.com/mail/contact/abuse?hl=en>

Thank you.


Tags: atlassian-platform
Can i change "Business" Type to "Software" Type in Jira Localhost?
Asked by Rifqi M_ Riefard:

![Screenshot 2024-06-12 144028.png](/t5/image/serverpage/image-id/329380i497E2A78844E4112/image-size/large?v=v2&px=999 "Screenshot 2024-06-12 144028.png")

I am researching the kanban board feature in Jira, I intend to create a plugin that can modify the Jira kanban board. I use the Atlassian Plugin SDK with atlas version 8.2.10, AMPS Version 8.14.3, Apache Maven Version 3.9.5, and Jira version 8.20.0.

I experienced problems with not being able to find the kanban board when running the Jira application on localhost. I tried looking for answers in the community and found that when creating a project, the project type must be "Software" while the default option in my Jira Localhost is "Business". I have followed all the steps up to selecting the project type. I only have the Business option on Jira localhost and there is no Software type, I attach the related screenshot. Is there any suggestion on how I can get the Software options on this Jira Localhost type project or is there a way how I can modify the Kanban Board in Jira?


Answers:
author: Kseniia Trushnikova
body: Hi [@Rifqi M_ Riefard](/t5/user/viewprofilepage/user-id/5518856),

Looks like you've installed Jira Core only. To create Software projects, you need [**Jira Software**](https://www.atlassian.com/enterprise/data-center/jira).

To install Jira Software, please refer to the [Installing Jira applications](https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-938846823.html) guide. Hope it helps!


Tags: atlassian-platform

atlassian-sdk

jira-development

kanban

plugin
Hi, Can we create our own private community here?
Asked by Shazmeen Mustafa:

I want to create my own community with a group of teachers working in my company


Answers:
author: G subramanyam
body: Welcome to Atlassian Community [@Shazmeen Mustafa](/t5/user/viewprofilepage/user-id/5514310)

This community is for active Atlassian members to discuss the products best practices. You may create your private community on your What's app or Telegram platforms.


Tags: atlassian-platform
???? ?? ??
Asked by ???????:

????? ???? ??????.

? ??? ???? ??? ????? ????

??? ???? ????

?? ??? ??? ?????.

\[redacted\]

???? ?? ??????.


Answers:
author: Kate C.
body: Hi [@???????](/t5/user/viewprofilepage/user-id/5504905) ,

I hope replying in English is okay. I have removed your credit card details from your post for security purposes. If you have issues with billing and/or cancelling your Atlassian subsciption, please reach out to the Licensing team via [this contact form](https://www.atlassian.com/company/contact/purchasing-licensing#/).


author: Kate
body: ?? ??? ??? ???? ??? ? ? ???? ? ???? ??? ???????.


Tags: atlassian-platform

language-kr
Not able to login to Vendor account
Asked by Prakash Natarajan:

I have been trying to login to my vendor account for the last one week. not able to login.  

Am i the only one facing this issue?  

File not found {#toc-hId--356975376}
------------------------------------

```
Firefox can?t find the file at 
`https://id.atlassian.com/login/authorize?token=<TOKEN>&continue=https://marketplace.atlassian.com/manage/vendors/1225666/reporting/sales?period=past90Days&twoSV=true.`
```


Answers:
author: Ben
body: Hi [@Prakash Natarajan](/t5/user/viewprofilepage/user-id/5397830)

Please try using a different browser, clearing the cache or using an Incognito mode window (if using Chrome).

If you still encounter issues, please let me know.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: atlassian-platform
Adding Billing Admin is not working
Asked by Youngmu Yang:

Hi.

I am struggling to add another billing admin member (following the hint mentioned).

It does not work at all (only returns "Please enter a valid email address.")

Is there any extra prerequisite to achieve to do this?

![?????????? 2024-04-28 ???? 10.16.16.png](/t5/image/serverpage/image-id/320970iBFC854B74FCF8C00/image-size/large?v=v2&px=999 "?????????? 2024-04-28 ???? 10.16.16.png")


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Youngmu Yang](/t5/user/viewprofilepage/user-id/5461820) ?

I notice that just above the email address bar it says "we can't add distribution lists." Might this be the issue.

comments: author: Youngmu Yang
body: Hello, [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057)

Thank you for your reply.

But, I double checked that the email account is created for the individual, not the group.

Is there any case that the Jira Billing console regard the certain account is in distribution lists? (Or, i misunderstand the meaning of the distribution lists)


author: Dave Rosenlund _Trundl_
body: I'm going to suggest that you [open a support ticket with Atlassian](https://support.atlassian.com/contact/#/), [@Youngmu Yang](/t5/user/viewprofilepage/user-id/5461820). I don't think the community can help you solve this one.

Good luck,

-dave


author: Dave Rosenlund _Trundl_
body: Please do let us know what you learn and how the issue was resolved.


author: Youngmu Yang
body: [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057), Much appreciated!

I submitted the form and opened the support ticket as you mentioned.

And now the problem is resolved (Even, In a day!)

Again, Thanks for your all help.

![?????????? 2024-04-30 ????? 12.38.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/321141i111BF4C111EBA92E/image-dimensions/264x279?v=v2 "?????????? 2024-04-30 ????? 12.38.53.png")


author: Dave Rosenlund _Trundl_
body: Very glad to hear it, [@Youngmu Yang](/t5/user/viewprofilepage/user-id/5461820) ????


Tags: atlassian-platform

billing
?? ??????? ????????, ???? ???? ????????????
Asked by podasangelina:

??? ?????????? ????????? ??????? ?? ?? ????????.


Answers:
author: Ste Wright
body: Hi [@podasangelina](/t5/user/viewprofilepage/user-id/5453911)

As a first step, try changing your name here: <https://id.atlassian.com/manage-profile/profile-and-visibility>

If it doesn't let you, your account might be being managed. In that instance, your name will need to be modified from your user directory.

Ste

---

And in Ukrainian (according to Google Translate)...

?? ?????? ????, ????????? ??????? ???? ??'? ???: <https://id.atlassian.com/manage-profile/profile-and-visibility>

???? ?? ?? ????????, ???????, ????? ????????? ??????? ???????. ? ????? ??????? ???? ??'? ???????? ???? ??????? ? ?????? ???????? ????????????.


Tags: atlassian-platform
Can i monitor how many users downloaded my material on trello?
Asked by unepwestasia:

i would like to be able to monitor how many users downloaded the material from my public trello. is this possible?


Answers:
author: BHUSHAN PATIL
body: Hi [@unepwestasia](/t5/user/viewprofilepage/user-id/5452407) ,

Trello does not have built-in features for tracking who has downloaded attachments from a public board. Trello's public boards are designed for sharing information openly, but they don't provide detailed analytics or tracking features.

Regards,  
Bhushan


Tags: atlassian-platform
I forgot my emergency recovery key
Asked by V? ??i Khang:

I forgot my emergency recovery key. And i don't see **Can't find your recovery key?** option.  
![Screenshot from 2024-03-11 14-21-50.png](/t5/image/serverpage/image-id/311347iAC02BBEA7E4A219B/image-size/large?v=v2&px=999 "Screenshot from 2024-03-11 14-21-50.png")  
Please help me, recover my account **khangvd@tech.est-rouge.com**


Answers:
author: Nikola Perisic
body: Hello [@V? ??i Khang](/t5/user/viewprofilepage/user-id/5449319)

We really cannot help you this issue. Please, raise a support ticket for Atlassian in order to solve this issue.

Reference: <https://community.atlassian.com/t5/Jira-Software-questions/Lost-24-Character-Emergency-Recovery-Key/qaq-p/2457232>


Tags: atlassian-platform