youngmon/atlassian-qna huggingface dataset:
Can't delete space
Asked by Jeffrey Filmore:

I recently imported a space just for the purpose of restoring some pages I needed restored and now I can't delete the space. I deleted all the pages within the space, but when I attempt to delete space, it say "Delete Space Failed".

I tried rebooting instance and server with no luck. I also tried running content index, but for some reason it gets stuck at 97%


Answers:
author: Daniel Eads
body: Hi Jeffrey,

Sorry to hear you're having some trouble getting a space deleted! This can happen for a few reasons - let's start with easy things and work our way through harder fixes.

1. You can try the Delete URL - it's likely this will still give you the failed message but worth trying as it's a quick way to get around some errors that can happen during the import you just tried. Change the base URL and space key to the correct values and try going to this address:  
   \<confluence base url\>/spaces/removespace.action?key=\<space key\>
2. The space/content should be removable from the database even if it's stuck in the application. This is a bit riskier so always make sure to take a backup in your database's native backup tool before deleting anything from the database. The queries to do this vary depending on which database you're using, so [have a look here for the necessary queries](https://confluence.atlassian.com/confkb/after-a-failed-space-import-it-s-not-possible-to-re-import-because-of-leftover-space-data-217743668.html#Afterafailedspaceimport,it'snotpossibletore-importbecauseofleftoverspacedata-Resolution2).
3. If you're still having no luck, let me know what Confluence Server you're on and the database you're using.

Cheers,  
Daniel


Tags: confluence-server

server
Some users should only see a subpage of a given page. Is this possible?
Asked by Lukas Gonzalez:

Hi there

One of our pages is called "customers". It has many subpages with all our customers (for example "Mc Donalds", "Burger King" \& "KFC") Is it possible that KFC's employees only see the subpage KFC? Right now I only found out how KFC's employees can see all the subpages or nothing at all.

Your help is very much appreciated!

Cheers

Lukas


Answers:
author: Max Foerster - K15t
body: Hi Lukas,

You would have to restrict every customer sub-page under "Customers" (and leaving the "Customers" page unrestricted! View restriction are inherited, so you can't lock down the parent and grant access to child pages) the corresponding users. Confluence was not designed (my feeling ;) ) with restricting lots of content in mind but rather a very open security model in a space. Have you thought about creating customer spaces? Best, Max

comments: author: Lukas Gonzalez
body: Thank you very much, Max. It now works the way I wished it would. Customer spaces would not fulfill our needs as far as I know. Thanks again!


author: Jonny Adams
body: [@Lukas Gonzalez](/t5/user/viewprofilepage/user-id/1766443) if you want to avoid restricting individual pages you could create branches just below the "customers" page with pages for individual customers. Once those pages are in place you could move all associated pages under the appropriate branch and restrict at the secondary branch as apposed to all of the tertiary branches.

Pages/customers/everything

becomes

Pages/customers/McDonalds/

Pages/customers/Burger King/

Pages/customers/KFC/

comments: author: Lukas Gonzalez
body: Hi Jonny

Not restricting individual pages sounds good. I'm completely new to the world of Atlassian and am using it in German. From what I understand a branch is what you can select on the top of the page (Bereiche):

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/28912i39E767DCDCC13DA0/image-size/large?v=v2&px=999 "image.png")

Is that correct? In case it is, how would I create a sub-branch for the branch "Customer".

Right now we have a page for every customer in the branch "Customer" and would restrict each page for the respective viewers.


author: Jonny Adams
body: [@Lukas Gonzalez](/t5/user/viewprofilepage/user-id/1766443) You would create a new page at the same level as all other pages under customer. The title of that page would be "KFC" and you could populate it anyway that you desire. Restrict this page to be viewable by KFC group members only.

Next, you would take all of the pages that correspond to "KFC" and Move them under the "KFC" page. In the upper right corner of each page is a "..." menu. Within that menu is "Move". On a page that only KFC should see you would make "KFC" the parent page.


author: Lukas Gonzalez
body: Perfect, that's how I've done it. Thank you very much.


Tags: permission

restriction
PDF Macro - default to full screen when user lands on page?
Asked by Kimberly Giere:

Hello!

When I use the PDF macro to display a PDF file on my page, it initially displays to the user too small to read and doesn't take up the whole page. I would like to either increase the size of the displayed PDF on page or I would like it to automatically launch in full screen mode. Does anyone know a wiki markup or html command to do this?

Thank you!


Answers:
author: AnnWorley
body: You can make it display pretty big on the page by just adjusting the pixels on the macro:

![Screen Shot 2018-08-14 at 5.24.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/29485iA92980294C0D219A/image-size/large?v=v2&px=999 "Screen Shot 2018-08-14 at 5.24.22 PM.png")Will that work for your case?

comments: author: Kimberly Giere
body: Hi Ann.

Thank you for your response! I am using Confluence 6.1.1. When I edit a PDF that was inserted using the PDF macro, the edit tool does not provide the same formatting options (like pixel control) as it does with images. I only get this:

![Confluence_PDF.png](https://community.atlassian.com/t5/image/serverpage/image-id/29543iD04B38AE2B58A43B/image-size/large?v=v2&px=999 "Confluence_PDF.png")


Tags: pdf

screen
interactive decision tree
Asked by Srinivas M:

we are evaluating the product, but we requires interactive decision tree(Troubleshooting). is any pulgin available for this


Answers:
author: AB
body: Check out Zingtree [www.zingtree.com](http://www.zingtree.com)


author: Dylan Lindsay
body: Hi there,

I'm Dylan a Product Manager at [Adaptavist](https://www.adaptavist.com) (Atlassian Platinum Partner), we've been keeping our eye on this thread for a while and have noticed that this still seems to be an unanswered challenge. We're interested in changing that!

If you want to provide feedback on what you would like to see in a solution/Confluence app or want to get involved in testing a solution (if we do build one out), [head over to our page to find out more](http://adaptavist.biz/3OtUZ0o).

Cheers,

Dylan


author: Serge_tkint
body: Or play with the SVG add-on's.

They are interactive. That's the path I am gone walk...

Some simple pages, some SVG's and all reachable for guests


author: AnnWorley
body: Hi Srinivas,

There are several flowcharting plugins for Confluence that could be used for troubleshooting. One approach would be to read the support docs (linked on the [Marketplace listings](https://marketplace.atlassian.com/search?query=flowchart)) to to find the one that approaches your requirements, then take advantage of the free trial most add-ons offer.

Thanks,

Ann


Tags: confluence-server

server
Confluence Cloud trial
Asked by Darryl St_ Pierre:

We currently subscribe to JIRA Cloud. I am hoping to setup a trial to Confluence Cloud (we're currently running on-prem), but want to make sure that the two will not be automatically integrated during the trial.

When I go to the trial signup page, it defaults to our JIRA site. Can I safely accept this option without integrating the products? Although we will want the integrated functionality one day, it is not something we want immediately regardless of whether or not we move Confluence to the cloud.


Answers:
author: Nic Brough -Adaptavist-
body: If you add a Confluence under the same domain, it will become linked to your Jira automatically. It's one of the reasons Cloud is "software as a service" - automation of linkages is something people don't want to have to think about.

comments: author: Darryl St_ Pierre
body: Thanks Nic. That makes sense, but I wasn't sure if there was something simple like a checkbox to turn it on.

Should I be concerned about problems when the trial expires but then at some future date we start a subscription in the same space? Would it just be easier to setup a different space for the trial since we're not focused on the integrations right now?


author: Nic Brough -Adaptavist-
body: Only if you restart the subscription within a month - that's about how long it is before the data in the trial Confluence might last (I think), so when you re-activate it will still be there. Having said that, it might be useful, and it's easy to clean out, just delete the spaces you don't want.
Restrict Content macro not displaying inline even when inline is chosen
Asked by Christine Ritchie:

One of my coworkers looked at it and said

it's split because the parts of the text either side of it are in two different \<p\> tags. Not sure how to stop that from happening. Any time you hit enter in the confluence editor it creates a new \<p\> even if you hit shift+enter it adds a \<br\> which will cause a break.

The only thing IN the Restrict Content macro is a string. NCM05312

Help!


Answers:
author: Christine Ritchie
body: I hear this is Brikit and their software continually produces bugs which are not fixed in a timely manner.
When logging out of Confluence, we're directed to a blank page?
Asked by bbauer42:

When logging out of Confluence, I expect to be directed to the login page. However, we're directed to this blank page (see image below). I can't figure out for the life of me how to fix this. If I remove "?logout=true" from the URL, I get to the login page as expected. Please advise. Thanks.

![ConfluenceLogout.png](/t5/image/serverpage/image-id/28824i2B8B2E20BF9883A9/image-size/large?v=v2&px=999 "ConfluenceLogout.png")


Answers:
author: bbauer42
body: I've found the logout action in xwork.xml inside the confluence-6.9.0.jar file. It looks like this:

![logout.png](https://community.atlassian.com/t5/image/serverpage/image-id/31674iCEE642F6F1E785FD/image-size/large?v=v2&px=999 "logout.png")

Where does the ${logoutUrl} variable get set? Also, we have miniOrange installed, but I don't see anything there that would be causing this problem. We're still searching for a solution, I'd rather not hardcode the logoutUrl in xwork if I can find and set the logoutUrl variable instead, that would be better. Thanks.


author: Derek Cody
body: Has no one seen this issue before? I believe it could be fixed by changing the logout redirect but that seems like such a heavy handed solution for such a simple problem. Are there no other fixes for this beside that?


author: Moses Thomas
body: [@bbauer42](/t5/user/viewprofilepage/user-id/1377632)Try clearing browser cache firstly, and then try again , this could be as a result of corrupted browser cache.

Best!

comments: author: bbauer42
body: I just cleared the cache on all browsers and tried it again with the same results. This also happens on several machines, so I doubt its the browser cache. Thanks.


Tags: confluence-server

server
Copying Pages: Selection of Attachments, Labels & Restrictions only when copying child pages too?
Asked by Jan:

With our latest version of Confluence Server (we are running 6.6.4) we are finally able to copy pages and include child pages. I also love the option to check or uncheck if attachments, labels and restrictions should be copied with the page. This option is only there, when copying a page AND its child pages,, though. WHY?

When copying a single page or a page that has no descendants, this selection would be very helpful, too! Do I miss something here or is there a reason for this?


Answers:
author: EPS Software Engineering AG
body: Hi Jan,

Our Page Tree Creator App for Confluence Server could solve your issue. You can make the choice, if it's a single page or a tree.

You can find the Page Tree Creator on the Marketplace.

Regards,  
Stephan (CEO of EPS Software Engineering, the vendor of the Page Tree Creator)

comments: author: Jan
body: Hi Stephan, Thanks for your reply. This could definately be an option, but I was wondering why Atlassian implements such an important and helpful feature but only half-way. To be honest I was hoping for somebody saying: Will be in with Version x.x :)


Tags: confluence-server

server
Macro color background
Asked by Johanna Remus:

Hello,

For my meeting notes, I used the confluence template. To personnalize it with my client's identity, I used the macro color background as headline for the different topics discussed.

I would seem that with the new template, I no longer have this macro. Does anyone have a tips to re-create it ? Or maybe this macro is not definitively lost and hiding somewhere in confluence tools ?

Thanks


Answers:
author: Manon Soubies-Camy
body: Hello [@Johanna Remus](/t5/user/viewprofilepage/user-id/158219),

There has been quite a lot of changes regarding the meeting notes template in Confluence Cloud:

* First, the ability to edit it was disabled - see [CONFCLOUD-61345](https://jira.atlassian.com/browse/CONFCLOUD-61345)
* Now, [Meeting notes are getting a makeover](https://confluence.atlassian.com/cloud/blog/2018/08/atlassian-cloud-changes-jul-30-to-aug-6-2018#AtlassianCloudchangesJul30toAug6,2018-confluence):

> Some macros are still temporarily missing as we rebuild them

However I do have the Background Color macro when I edit the Meeting notes template, so I'd recommend to reach out to [Atlassian support](https://support.atlassian.com/contact/#/) to check if it's normal.

Hope this helps!

- Manon


Tags: cloud

confluence-cloud
Confluence - how do I link product requirements to existing issues in Jira?
Asked by Giles:

Newbie to Confluence, so please bear with me.

I am entering product requirements into Confluence. It allows me to create an issue in Jira for the highlighted text / requirement, which is great. But how do I link text / a requirement to an ++existing++ Jira issue (yes, I know I'm doing this the wrong way round, but we created all the issues in Jira first, oops)

Any help would be much appreciated.

Thanks


Answers:
author: Mirek
body: Hi [@Giles](/t5/user/viewprofilepage/user-id/1763830) - Welcome to the Community! :)

For example you can just "mention" a JIRA ticket on Confluence page and it should automatically show in JIRA :)

Please look at other options of linking by reading this blog

<https://www.atlassian.com/blog/confluence/link-jira-issues-to-confluence-pages-automatically>

comments: author: James Plagman
body: Does this still work?

I just set up the jira software and confluence cloud services and I cannot seem to get the jira ticket and confluence linking to work.

Could it be because I am still on the trial?


author: Giles
body: Wonderful, many thanks for such a swift response, really appreciated.


Tags: application-link

confluence-server

jira

link

server
Unable to login to Confluence
Asked by Mayuri Sahare:

Hi,

I have created users in JIRA which are then synced to Confluence so i dont have to create the same users there. I had done this 4 years ago and today i think i accidently deleted some settings. Now, when i try to login into confluence, it gives me the follwing error:

* The following error(s) occurred:

  * Please re-enter your login details and type in the word below.
  * user name:
  * pssword
  * CAPTCHA image on the screen.
  * I typed CAPTCHA

<br />

After I typed enter key,Screen asked me same input data such as user name, password and CAPTCHA all over again.I provided again, same thing is happening.

I think i may have deleted the JIRA User server, when i refer the following i dont know what the application name and password i am supposed to enter. Is "Confluence" the application name or is the admin username supposed to be entered? Please help.

**To connect Confluence to a Jira application:**

1. In your Jira application go to ![](https://confluence.atlassian.com/doc/files/229838465/781197877/1/1444170206841/cog.png) \> **User Management** \>**Jira User Server** .  
   (For Jira 6.4 and earlier go to your Jira administration screen then **Users** \> **Jira User Server** )
   * Click **Add Application**.
   * Enter the **application name** and **password** that Confluence will use when accessing Jira.
   * Enter the **IP address** or addresses of your Confluence server. Valid values are:
     * A full IP address, e.g. `192.168.10.12`.
     * A wildcard IP range, using CIDR notation, e.g. `192.168.10.1/16`. For more information, see the introduction to [CIDR notation on Wikipedia](http://en.wikipedia.org/wiki/CIDR_notation) and [RFC 4632](http://tools.ietf.org/html/rfc4632).
   * **Save** the new application.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

As I remember any big changes has not been on configuration side.

1. Could you login into Jira using the related username and password?

2. Do you know users has correct group in Confluence like -confluence-users, etc. ?

3. Let' s check the logs in the Jira side

Cheers,

Gonchik Tsymzhitov

comments: author: Mayuri Sahare
body: hi,

1. Yes, logging into JIRA is not an issue.

2. Yes, all the users who should have access to Confluence are in -confluence-users group.

3. Hi, there is nothing mentioned in JIRA logs related to the login failure on Confluence side. The confluence log shows the following :

2018-08-10 09:47:10,693 INFO \[http-bio-8090-exec-8\] \[confluence.security.login.DefaultLoginManager\] recordLoginFailure  
Failed login attempt for user 'msahare':  
Request URL: ' my company's Confluence url'  
User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36  
Remote Address: 10.7.15.40


author: Gonchik Tsymzhitov
body: Hi!

I hope you are doing well.

Sorry for delay.

Have you checked application name and password for Jira user server?

Cheers,

Gonchik Tsymzhitov


Tags: confluence-server

server
Password policy
Asked by RIFFAULT Yann:

Policy Security

Currently it is not possible to administer password policy for users using public mail domains. You can only control the password policy of users in your verified domain. If users are not within your organization, currently you cannot enforce password policies on them. It is also a problem to ask provider companies to update their DNS for a short mission.


Answers:
author: Gonchik Tsymzhitov
body: Hi!

As I understand correct do you need the old functionality like this ?

<https://confluence.atlassian.com/jira064/password-policy-for-jira-720412462.html>

Or something else?

I mean extended funcytiomality app [https://marketplace.atlassian.com/apps/1211254/enterprise-password-policy-for-jira?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211254/enterprise-password-policy-for-jira?hosting=server&tab=overview)

Could you provide more detail info?

Why you can not configure the passoword policy on Crowd, AD, or other user directory side ?

Cheers,

Gonchik Tsymzhitov


Tags: dns

jira

password

security
What should i choose in JIRA Server when creating software project space in confluence?
Asked by ZonSig Technologies:

I am trying to create Software Project Space in confluence and it asking me to choose JIRA Servers. But no option is displayed in drop down of JIRA Servers field. What should i do here?


Answers:
author: Jon
body: I have the same problem...![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/30712iCC072087FC87697A/image-dimensions/576x325?v=v2 "image.png")

And I can confirm that they are linked as I was able to do this before and can also make knowledge bases for my JSD projects.

My Confluence server is version 6.11.0 and my Jira server is version 7.8.2#78002-sha1:944b71e

What is strange is that earlier today it did not require that and was able to connect to an existing Jira project just fine. But before that it had trouble again. There are no admins making changes that would impact this.

And trying again just now it gives me a component dropdown but no project dropdown:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/30713i5506B5D9A5BF395E/image-dimensions/651x359?v=v2 "image.png")

Thanks so much for your help.

comments: author: Shannon S
body: Jon,

For this you could check what error messages are appearing in your Confluence logs when attempting to connect to the Jira application link

A few users have solved this issue by removing their Jira application link and re-adding it.

Regards,

Shannon


author: Shannon S
body: Hi there,

Can you confirm that you have a Jira server linked in your Application Links in Confluence?

What version is your Confluence server and your Jira server?

Regards,

Shannon


Tags: jira
Synchrony setup for confluence
Asked by Swetha Bammidi:

Hi,

We have Cloud data center setup for confluence and there are 2 nodes - Node 1 and Node 2

And we are configuring synchrony in separate node (Standalone node) as per this <https://confluence.atlassian.com/doc/configuring-synchrony-for-data-center-858772125.html>

There is no reverse proxy configured in Confluence nodes(Node 1 and Node2)

And all the ip's are public ip's (i think no need to add them in /etc/hosts in all the nodes)

Below are my questions related to this configuration:

1. In confluence node (Node 1) there is one directory called Synchrony. Do we have to add parameters(Server URL, database URL, Database User, Database password, Driver Path, Jar path etc. as in synchrony node setup) in start-synchrony.sh file?

2. How the confluence node(Node 1) would know about synchrony node?

Can you please help me in setting up synchrony?


Answers:
author: James Richards
body: Hi,

You mentioned
> There is no reverse proxy configured in Confluence nodes(Node 1 and Node2)

This won't work in Data Centre as you need to set up session affinity so users go back to the same node for each request. Round robin DNS won't work, like it would for a simple page serving website.

As for Synchrony, you only need to configure and run the *start-synchrony.sh* script on the node running Synchrony.

Once you've got Synchrony up and running, go back to

* [Installing Confluence Data Center -\> 3. Start Confluence on Node 1](https://confluence.atlassian.com/doc/installing-confluence-data-center-203603.html#InstallingConfluenceDataCenter-3.StartConfluenceonNode1)

and then configure in Confluence the *-Dsynchrony.service.url* in *setenv.sh*.

James.


Tags: data-center

synchrony
How do i add an issue collector from Jira Cloud to Confluence Cloud?
Asked by Daniel Park:

I want to enable the users to highlight errors in documentation using an issue collector so that I've some control over the inputs etc.

So far I created the issue collector in Jira got the HTML tags but cannot workout where to put it in confluence.


Answers:
author: Victor Mutambuki
body: Daniel,

Please look at the documentation in the link below. Pay attention to the topic titled, Embedding the issue collector.

<https://confluence.atlassian.com/adminjiraserver073/advanced-use-of-the-jira-issue-collector-861253497.html?_ga=2.125680398.505202367.1533541191-2036332451.1475171229>

Victor

comments: author: Joshua Riffle
body: From the "Embedding the issue collector" topic:

*Embedding the issue collector is not currently supported in Confluence Cloud.*


author: Mike King
body: It's getting tiring finding all the things that cannot be done in the cloud platform that should be considered basic!

I hope this sort of thing does get improved.


author: Piers MacDonald
body: *Embedding the issue collector is not currently supported in Confluence Cloud.*

Honestly this is embarrassing. Basic interaction between decade old products doesn't work.


Tags: cloud

confluence-cloud

issue-collector

jira