youngmon/atlassian-qna huggingface dataset:
bamboo dependency build trigger timing problem?
Asked by lance_lyons:

We have an interesting issue and looks timing related. We have bamboo 5.6.1 build 4410 - 19 Aug 14

We have a bamboo build that builds a website and database migration scripts and checks in both the website and migration script to SVN for later use.

We have this build triggering a deploy to QA as a dependency build which pulls down the website and migration scripts from the previous parent build.

When it pulls the migration scripts.. it does not pull the latest version from SVN

our build finished 13-Aug-2015 15:38:52 Finished building OMG-OMTMGTS-ON140

the deploy started and has this entry in log file while pulling the migration scripts

simple 13-Aug-2015 15:55:29 Updating source code to revision: 15480

SVN shows these times in log for different revisions.

Any ideas why it would not pull the latest from SVN? Any suggestions.

Capture.PNG

[](https://community.atlassian.com/t5/Bamboo-questions/bamboo-dependency-build-trigger-timing-problem/qaq-p/227091?attachment-id=8413){#link_11684a5f6ef4a0}  
[](/tnckb94959/attachments/tnckb94959/bamboo-questions/7162/1/Capture.PNG){#display_11684a5f6ef4a0_0}


Answers:
author: lance_lyons
body: My guess is to what is happening here is that Bamboo is gathering repository information for all the builds including dependency builds at the start of the first build in the chain.

Since we are doing another SVN commit mid way through the build chain, the deploy doesnt have any knowledge of the new SVN commit when it does the deploy at the end of the build chain.


Tags: bamboo-administration
visualization of customer SLAs
Asked by Harold Senzano:

I need my customers to be able to view the SLAs from the customer portal.  
Is there any option or alternative?  
Thank you very much.


Answers:
author: Joseph Chung Yin
body: [@Harold Senzano](/t5/user/viewprofilepage/user-id/5378747) -

Welcome to the community. Out of the box is not possible, you will need to find a third party add-on from Atlassian Marketplace to provide you with that functionality.

Take a look at this marketplace search link - [https://marketplace.atlassian.com/search?hosting=cloud\&product=jira-service-management\&query=SLA](https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=SLA)

Typically, SLA information is for your organization to review/assess and determine how issues are being handled properly. Don't know why you want to share the information to the customers. However, your organization may be different and has the need.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Map one JSM to multiple internal projects
Asked by Gobalakrishnan Kuppanna:

Hi

I have one JSM project for our customer.

The service delivery involves contribution from two different product groups.

So customer can post a ticket for both products in JSM.

We would like to funnel the JSM ticket onto specific jira projects, based on which product the ticket is about.

is there way to do this


Answers:
author: Marc - Devoteam
body: Hi [@Gobalakrishnan Kuppanna](/t5/user/viewprofilepage/user-id/5214291)

My first question is why, you could create separate queues on the project in relation to the products.

Do the product group teams already have a Jira project and are all members also JSM agents?

Then you could make a kanban board on their projects and based on the filter only show them the JSM issues related to the product.

Or do not all the product group team members have JSM agent licenses, then you could add them as collaborators to the JSM project and still have a kanban style board on their project as above, the just can't transition the issues, just comment.

See [documentation](https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/) about JSM project permissions


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There's no way to do this, as I understand the question.

A Jira service management portal is a project. If you have two JSM projects, then you have two separate portals.

You can't "funnel" with a single portal/project. The closest you can get is the very clumsy model of identifying when a request is raised for one product, you move it to another project automatically, but this breaks the portals for the end user, because they won't be able to see their request in the portal that they raised it in.

You either need to have a portal per product, or you should adopt the approach that JSM is designed for - agents triage all incoming requests, deal with any that they can, and then use "create linked issue" to create issues in other (usually not service management) projects when they need help from another project's team.


author: Joseph Chung Yin
body: [@Gobalakrishnan Kuppanna](/t5/user/viewprofilepage/user-id/5214291) -

I agreed with [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) and [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) suggestion. In our env, we have customers create the issues in JSM project, then our product teams have their own Jira Software application projects - where the JSM project team uses automation rule to create issues in those Jira Software application projects based on certain attributes/WF statuses associated with the JSM issues and link issues to establish reference information.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
Bulk uploading the data into the custom table
Asked by Sandesh TM:

We need to write huge number records into the custom table. For this we are using active object create method and by this we can write only one record at once. But it is consuming quite a lot time and hence we need to write into the custom table in one go through bulk upload.

How can we achieve this functionality?


Answers:
author: eugenio_onofre
body: Hi [@Sandesh TM](/t5/user/viewprofilepage/user-id/5305975)

Sorry but I am not 100% sure about the functionality you are using?  
Are you refering to importing TICKETS or OBJECTS inside Atlassian Assets?

Regards!


Tags: jira-service-management

unknown-hosting-type
Automation to copy existing comments from parent to subtask excluding a particular user comment
Asked by Manoj Gangwar:

Hi,

I have an automation rule which is running correctly in terms of copy existing comments from parent issue to subtask.

Now my requirement is, I want to copy all the comments from parent to subtask but I want to exclude a particular user comments.   

I tried multiple smart values but not able to achieve correct..

![Capture.PNG](/t5/image/serverpage/image-id/297007i68222541F808E318/image-size/large?v=v2&px=999 "Capture.PNG")


Answers:
author: Kris Dewachter
body: [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) ,

Maybe a stupid question, but why would you want to copy all comments to the subtasks ? Why not refer the user to the comments in the main task ?

Ontopic : Which comments do you want to exclude ?

BR,

Kris

comments: author: Manoj Gangwar
body: [@Kris Dewachter](/t5/user/viewprofilepage/user-id/4588367) ,

So, main task is related to onboarding and once it is approved then 5 subtasks are created and assigned to 5 different teams. In between From create to approved if there are any comments on parent then those comments are not visible.

After subtasks created, we have an automation to sync comments from parent to subtask and subtask to parent.

I want to exclude comments which are commented by automation user. Like approval reminder comments


Tags: automation

data-center

jira-service-management

jira-service-management-server

server
How to get particular form id from proforma properties using smart values
Asked by Gowtham:

I have created automation to save the data in the asset object when ever form is submitted.

Am having requirement like to add multiple forms to the same issue. so when ever am submitting the form I need to create an asset object with form details, but we are not able to get particular form detail from the proforma properties instead we are getting whole form list.

we are able to iterate the list, but we are not able to find the updated form id or uuid to update the asset object.


Answers:
author: Kris Dewachter
body: Hi [@Gowtham](/t5/user/viewprofilepage/user-id/5373535) ,

If you know the structure of the form, you can use smart values to extract specific information from the form, and store it in a variable, so you can use this to create your asset.

![Screenshot 2023-12-15 at 22.27.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/297082iB510ADFB57830EA4/image-dimensions/384x398?v=v2 "Screenshot 2023-12-15 at 22.27.44.png")

Best regards,

Kris


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto linking issues based comments
Asked by Terry Dance:

We have an automation that auto links issues based on comments made. It checks if if the format of what has been commented matches our ID formatting.

![ad1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/297001i0264E650A8429E57/image-size/large?v=v2&px=999 "ad1.PNG").

Then links the issue(s)

![links.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/297002i9796BBDAFA9D681B/image-size/large?v=v2&px=999 "links.PNG")Now this works fine, but it tries to link anything that matches. Which causes multiple daily errors. Is there a clause I can put in to check if the "A-Z" part matches our IDs?

I have though about adding in the below before the Link Issues, but I have no idea if that would work. Or if theres just a better way to do it.

![check.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/297004i161924EDEC18CE18/image-size/large?v=v2&px=999 "check.PNG")


Answers:
author: eugenio_onofre
body: Hi [@Terry Dance](/t5/user/viewprofilepage/user-id/5385711)

Hope you are doing fine.  
You may consider using below syntax for the REGEX:

    ^.*DEF.*$

Hope this helps.

Regards.


Tags: cloud

jira-service-management

jira-service-management-cloud
Wie kann ich den Kunden benachrichtigen?
Asked by Rouven Nock:

Seit der Erstellung unseres neuen Workflows, erhalten die Kunden keine Benachrichtigungen mehr ?ber abgeschlossene Tickets oder Status?nderungen.

Leider habe ich diese Funktion noch nicht wieder gefunden. Ich hoffe ihr k?nnt mit helfen liebe Community.

Viele Gr??e Rouven


Answers:
author: Valerie Knapp
body: Hi [@Rouven Nock](/t5/user/viewprofilepage/user-id/5387245) , welcome to the Atlassian Community and thanks for your question. Apologies, I must switch to English as I don't speak German.

I have understood that your notification scheme has stopped working after a change to a workflow. Please can you check the post functions in the new workflow? The reason I ask is because you may have had some custom events.

Let's take this workflow as an example. For the transition from the status 'Unable to replicate' to 'Done', there are 5 post functions.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/297019i1F35B437F61938F8/image-size/large?v=v2&px=999 "image.png")

When I check what they are, I can see that the this transition is calling a 'Generic Event'

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/297020i214B5CA1E3A4AC32/image-size/large?v=v2&px=999 "image.png")

Now, you need to check in the project's notification scheme, in this case, who should receive notifications for a generic event.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/297021iF83EBDC84D4CE5AC/image-size/large?v=v2&px=999 "image.png")

The solution depends a bit on your setup. If the workflow is used in more projects, you could modify the notification scheme.

If the notification scheme is used in more projects, it might make more sense to modify the workflow.

Either way, I hope this is helpful but if you have other questions, please write again and we'll try to assist you.

Cheers


Tags: cloud

jira-service-management

jira-service-management-cloud
Need to achieve Page loader on click on web item
Asked by Sandesh TM:

We are having a customized web item in issue view screen, on click on that thousands of records have to fetched through the AJAX call and it is taking time for loading these many records. And hence we need to have a page loader here to show for the end user that the processing is happening in the back end. How can we achieve this?


Answers:
author: eugenio_onofre
body: Hi,

This is the Atlassian Community and we can help on Atlassian-related products.

Would you please confirm which product your question refers to?

Thanks!


Tags: jira-service-management

unknown-hosting-type
JIRA Ticket Requestor is also approver?
Asked by Chester Ramos:

Hello everyone! I hope you are having a blessed day.  
I was actually a JIRA Cloud adminstrator serveral years ago , and since our in-house JIRA admin left our organization, I will be temporarily taking over the management of our JIRA Cloud.  

The current situation is  

1. John (who is a JIRA Customer and Service desk agent and a team lead) raises a service desk request, say a new monitor.  
2. Typically , such request goes through approval chanel through John's manager.  
3. So we have issues that, John raises a request and select himself as the approver of the ticket.

Is there anyway in JIRA Service Management that a requestor cannot be the approver at the same time?

If so, do I config this via JIRA automation rule?

Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Chester Ramos](/t5/user/viewprofilepage/user-id/5387118)

Welcome to the community.

I have some questions, is the approver set automatically on creating a request, or does an agent set the approver?

The second we could look at adding a condition to the workflow, off course this would require and app. Or see if an automation rule could help, by setting the trigger to field value change and have a compare condition in place that checks is the approval user is not equal to the reporter.

If it is auto set on creation, we need to see into another automation that triggers on creation and checks the same as above and what action do you take on this, clear the field or else


author: Pramodh M
body: Hey there!

It needs troubleshooting as to why that is happening. Possible causes are there might be automation or configured in the workflow. Check for the field that is configured for approval.

Please refer to the documentation here - <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals>

Thanks,  
Pramodh


Tags: cloud

jira-service-management

jira-service-management-cloud
How to restrict agent to only one project
Asked by Per Hallenborg:

Situation:

We have an external supplier who need access as agent to a ITSM project, but only that.

Done so far:

Added user to an Azure AD group (which we use for access to all Atlassian products) and added the group to the SM project. Fine so far.

Followed some guides for how to restrict access, for instance <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/> ,

but when logged in as the external user, I can see all ITSM project in our environment, not just the project for me.

How can I solve this problem? Would it be better to invite the user as external directly to the project, instead of using "existing internal users" in the setup?


Answers:
author: Joseph Chung Yin
body: [@Per Hallenborg](/t5/user/viewprofilepage/user-id/5062924) -

What you need to do is to control project access via Project settings \>\> Customer permissions to set the project visibility inside the portal -

![2023-12-14_7-36-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/297045iDCA0680090B5C553/image-size/large?v=v2&px=999 "2023-12-14_7-36-06.png")

Then you need to make sure the the proper users or group for accessing your project are setup properly. So if users/groups are not called out for accessing against the specific projects with the "Restricted" Customer permissions setup, then he/she will not see the project(s) within the portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Per Hallenborg
body: Thanks. So if I understand it , we need to set Restricted access to all projects in order to make them not viewable? Since we have all our projects Open, then we can't restrict access.


author: Per Hallenborg
body: And also, when I click Customers Permission, all I get is "Somethings gon wrong". I am Global admin, but on this project something is wrong. I also get ERROR: 1AQFRTA


author: Albert Manuel
body: Look at the rest of the projects that he can see - what setting do you have in "Customer permissions"? Maybe you have ALL or something?

When dealing with external's i tend do have a separated group just for them with explicit restrictions.

comments: author: Per Hallenborg
body: Thanks for your reply. Seems that we have all projects open, so that can be the issue.

How do you restrict a separated group and its restriction, if everything is open?


Tags: cloud

jira-service-management

jira-service-management-cloud
cascading fields on forms
Asked by Ram Sai:

i have a 3 cascading fields in JSM. is there a way to display different cascading field based on what i select in the dropdown above the cascading field.

for example i have a dropdown with 1,2,3 and

i have 3 different cascading fields cf1 with 2 parent and 2 child

then cf2 with 2 parent and 2 child and cf3 with 2 parent and 2 child.

now when i select 1 in the top dropdown i want to be able to display the cascading field cf1,

if i select 2 in the top dropdown i want to be able to display the cascading field cf2 and if select 3 in the top drop down i want to be able to display the cascading field cf 3. is this possible at all?

i tried using forms but i am not able to find the option to show cascading field based the field before that. in fact there is no option for cascading field.

Thanks in advance


Answers:
author: Marc - Devoteam
body: Hi [@Ram Sai](/t5/user/viewprofilepage/user-id/5259902)

This can be done in forms.

You need to add sections in your form and set the section options conditinally.

![Screenshot 2023-12-15 at 14.31.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/297026i9533E36FEC958B23/image-size/large?v=v2&px=999 "Screenshot 2023-12-15 at 14.31.52.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Unable to switch to another Jira product
Asked by ? ??:

There was a problem accessing this content {#toc-hId--408904818}
----------------------------------------------------------------

Check your network connection and try again, or contact your administrator for help.

The above error code is displayed.  
The switch destination is not IP-restricted and has been granted administrative privileges.


Answers:
author: Ollie Guan
body: Hi [@? ??](/t5/user/viewprofilepage/user-id/5386952) ,

Access the following documentation in order to understand how to find your existing IP allowlists, as well as adding a new allowlist in case needed.

<https://confluence.atlassian.com/confkb/there-was-a-problem-accessing-this-content-error-message-atlassian-cloud-1283364579.html>


Tags: cloud

jira-service-management

jira-service-management-cloud
How to update approvers from Asset Object Attributes with Automation
Asked by Beth Starr:

I have a customer that wants to set the approver's field with an insight attribute using Automation.

For example:

Application has an attribute of Approval Group in Asset schema 1.

The Approval Group attribute is an object type in Asset Schema 2.

The Approval Group has an attribute of Members

Members attribute is an object type of Employees in Asset Schema 2 and lists the Jira Users that would need to be added to the Approver's field for an approval step in the workflow.

I have tried to use:

**For each:** Smart Value

* Smart Value - {{issue.Application}}
* Variable - App

Then: Add value to the audit log:

Apps: {{App}}

And Edit Issue Fields: (advanced)

{  
"fields": {  
"customfield_12345": \[  
{{#App.Approval Group.Members}}{"accountId": "{{Atlassian Account}}"{{\^last}},{{/}}}  
{{/}}\]  
}  
}

The log shows: Apps: LOOKUP-111756

I am getting an error - Error while parsing additional fields. Not valid JSON.

Any ideas?


Answers:
author: Eugenio Onofre
body: Hi [@Beth Starr](/t5/user/viewprofilepage/user-id/721029)

The issue you are seeing is due to a bad JSON format. Would you please provide a screenshot of your automation so we can try to better assist you?

Regards,  
Eugenio


Tags: cloud

jira-service-management

jira-service-management-cloud
Can you setup a select box to filter members of a group
Asked by Ste404:

Hi there,

Not sure if this is possible but I am hoping that on a portal form I can select a group name from a drop down list and then have a second one that allows me to select the users from that group.

I know I could do this in Assets but am hoping to leverage groups and users as they appear already in Jira user management area.

Thanks


Answers:
author: Ste Wright
body: Hi [@Ste404](/t5/user/viewprofilepage/user-id/4984517)

Not natively - you could *possibly*do this using a script or similar through an app, but it's not a field option otherwise.

Ste

comments: author: Ste404
body: ok how about this.

Putting it on the Agents view.

I have a drop down list which pulls a list of group names from Assets.

When the value of that field changes it runs and automation that collects the members of that group via a webrequest.

Now I have stored those users in a variable. I know they are there cause if I add them to the Approvers field they all appear.

Is there a way for them to appear in a multi-user picker field and then be available as a choice?


Tags: cloud

jira-service-management

jira-service-management-cloud
filter suggested articles by component
Asked by Carla Gonzalez:

I have one JSM project for 3 different products. In the request form, the user specifies which product they have a question for by specifying a component.

When they type the request summary, it's possible that the suggested articles are for another product, not the one they just selected in the component field.

The articles are split into different categories, corresponding to the components/ products.

Is there any way for the suggested articles to be filtered according to the selected component/ product/ category in the form?

Carla


Answers:
author: Marc - Devoteam
body: HI [@Carla Gonzalez](/t5/user/viewprofilepage/user-id/5219849)

This can't be done the articles shown are based on if its allowed on a request and if so you can have all shown based on summary input, or restrict the articles be labeling them and add only the allowed labels on a request

See also [how-do-you-automatically-present-articles-to-customers-in-a-request](https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-automatically-present-articles-to-customers-in-a-request/)

comments: author: Carla Gonzalez
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976), thanks for your reply. Ok, so the answer is "no".

Do you know if there's any plans to implement this in the future? I'd like to vote + watch that.

Carla


author: Marc - Devoteam
body: Hi [@Carla Gonzalez](/t5/user/viewprofilepage/user-id/5219849)

You could raise this to Atlassian as a feature, via <https://jira.atlassian.com/>

But there you can follow your issue and se if Atlassian will give input on the request.


author: Carla Gonzalez
body: awesome, thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)


author: Philip_Astrand
body: We have the same request. To me this is an obvious way to be able to filter the Suggested articles in sa service portal.


Tags: cloud

jira-service-management

jira-service-management-cloud