youngmon/atlassian-qna huggingface dataset:
How can a Slack subscriber view and modify components?
Asked by Joshua Han:

1. We enabled Slack notification AND Component subscription features in our status page.

2. Subscribed a viewer via the native Slack integration (NOT via the Webhook)

3. **After** the Slack subscription is already made and configured, how can the slack subscriber (not the Statuspage admins) view and modify the subscribed components?


Answers:
author: Daniel Eads
body: Hi Joshua,

For pages where component level subscriptions are enabled, you'll see a "Manage Notifications" link at the bottom of any notifications in Slack.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/119388iD7AF0F856386A9B9/image-dimensions/540x269?v=v2 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/119389iE5730E2062983A76/image-dimensions/555x246?v=v2 "image.png")

That's the easy way - just click **Manage Notifications**when you get a notification about a component you'd rather silence, and uncheck that component in the subscription settings.

What happens if you don't have a notification handy though? Well, there a couple things you can do:

1. Search/scroll back in the channel. You can use "from:@Statuspage" as a search filter in Slack to find previous messages from the integration, and click the "Manage notifications" button when you find one from that page.
2. Go to the Statuspage itself and resubscribe your Slack channel. Once you authorize the Statuspage app in Slack and choose the channel, you'll get a message in Statuspage that the particular channel had already been subscribed. It will send a new notification to the Slack channel as well saying you've added a subscription (even though you already had one). In your browser however, you'll be on the component-level configuration in Statuspage where you can check/uncheck components you're interested in. Don't forget to click **Save** at the bottom of the page! Your previous component preferences show up when you land on this page, so you're not losing data by going this route.

Cheers,  
Daniel \| Atlassian Support

comments: author: Joshua Han
body: Perfect. Thanks, Daniel!
New relic api for system metric
Asked by Mathias T?ndering:

Hello I have a (maybe stupid question)

We are trying out some new stuff with system metrics, but for whatever reason, we are stuck on an error - regarding what kind of API we create in new relic (User, Ingest (browser and License)

We are presented by this message:

"Error  

Remote Validation of your credentials failed, or you have not applications associated with your account"

is the error message pointing us to newrelic or do we need to set something else up on the statuspage?

Hope someone can help or guide us to a solution here


Answers:
author: Kashish Gupta
body: "Remote Validation of your credentials failed, or you have not applications associated with your account". I am getting this and I am unable to create statuspage using new relic due to this issue. Can someone help?


author: Mark Campbell-Vincent
body: Hi [@Mathias T?ndering](/t5/user/viewprofilepage/user-id/4167292) -

Thanks for reaching out! This error is pointing to your account in New Relic. This could mean that there isn't a New Relic account with the API key you pasted in Statuspage, or the key is no longer valid. If you're using a subaccount in New Relic, make sure you're linking to the right subaccount.

Hope this helps.

comments: author: Mathias T?ndering
body: Hi Mark!

Thanks for answering this! - the problem Is still not solved, but do you know if the API key from newrelic needs to have some time to load? - that would be the only thing we have not tested?

We do indeed have a lot of nice data in our APM - so there is data to be imported it is just not allowing or finding it :(


author: Mark Campbell-Vincent
body: [@Mathias T?ndering](/t5/user/viewprofilepage/user-id/4167292) -

It shouldn't take too long for the new relic API key to load. Doing some research, it's possible that the source of where you get your New relic data from could be causing this. Looking at this [article](https://discuss.newrelic.com/t/kubernetes-integration-doesnt-count-as-an-application/60707), there can be data that is not accessible via REST API since it doesn't appear as an application in New Relic. Checking the source of your New Relic data could shed some light on why you're receiving that error.

Hope this helps!


author: Mathias T?ndering
body: Hi Mark!

That was it! - we now got a linked account with some fancy data to show our customers!

Thanks again! - virtual hug! #H5YR


author: Mark Campbell-Vincent
body: Glad that helped!


author: Kashish Gupta
body: "Remote Validation of your credentials failed, or you have not applications associated with your account". I am getting this and I am unable to create statuspage using new relic due to this issue. Can someone help? [@Mathias T?ndering](/t5/user/viewprofilepage/user-id/4167292) [@Mark Campbell-Vincent](/t5/user/viewprofilepage/user-id/2365445)


author: Client Access
body: Getting same issue, Can you help here, how did you solve this ?


Tags: api

cloud

system
Use of automation_email key in component calls
Asked by Sriram PH:

Can anyone please tell me the use of automation_email key which we get in response for performing CRUD operations on components ?  
Where do we need to set it ? Purpose of it ?  
Also can we can assign the position of components to respective component_groups ?  


Answers:
author: Mark Campbell-Vincent
body: Hi [@Sriram PH](/t5/user/viewprofilepage/user-id/4084670) -

The automation email you get in the API response can be used in emails to send updates to components. You can find more information about that here: <https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>

There currently isn't a way to assign the position of components in component groups via API. You can only add more components to a group.

Hope this helps!


Tags: cloud
More options to customize Metrics display on statuspage
Asked by Martin Hrabina:

Hello everyone,

I'd like to ask if there is a possibility of some advanced Metrics display customization, apart from what we've seen in GUI (mostly plotting options). What I am most interested in, is displaying the metric as a single number, without the plot. Perhaps there's a hidden element that can be displayed? I've been trying to find out documentation on classes used throughout statuspage (so that maybe I discover something I can use). So far, I've been unsuccessful, any recommendations?

Thank you :)

Martin


Answers:
author: Mark Campbell-Vincent
body: Hi [@Martin Hrabina](/t5/user/viewprofilepage/user-id/4162652) -

Welcome to the Statuspage community! There currently isn't a way to customize the metrics to this extent from the admin page. I double checked if any html elements can be changed and it doesn't seem viable that way either.

comments: author: Martin Hrabina
body: Thank you for your reply Mark.


Tags: cloud
Status page webhooks
Asked by Benjamin VanCleave:

Using status page, I am subscribed to multiple webhooks from a few different third party services.

How different is the JSON response between these webhooks? Is it all the same?

I've been referring to this link but see two types of JSON data

<https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/>

Just wondering which JSON would be sent to the webhook endpoint


Answers:
author: Daniel Eads
body: Hi Benjamin, welcome to the Community!

The two different JSON values on the page show the payloads for **incidents** (a particular time something happened) and **components** (each item that's listed on your status page, such as "API" or "Authentication"). [A little more explanation around components is available here](https://support.atlassian.com/statuspage/docs/what-is-a-component/).

Typically when an incident is created, one or more components will be listed as affected. For example, on [this recent Trello incident](https://trello.status.atlassian.com/incidents/p698mvtb2m4r), both the API and Trello.com components were affected:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/119042iBCD2C4D0038C8516/image-dimensions/631x676?v=v2 "image.png")

In the webhook payloads, there will be **component** and **incident** objects you can filter for. Depending on how you're consuming the webhooks, you might not need both the incident and components. For example, if you're putting the status of a service on a big traffic light in your office, you'd only really need the component payload, and just update your traffic light based on the *status_indicator* value.

I hope that explains the difference a bit, but I'm happy to provide more guidance if you've got a particular use-case you need help with.

Cheers,  
Daniel


Tags: cloud

confluence

confluence-cloud

webhook
systematic 'done' icon place wrong
Asked by nancy li:

in the jira board, the 'tick' icon of the 'done' status show up in the wrong board instead of 'Done' board.

![Screenshot 2020-11-18 at 9.58.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/118710i6AD0A06764C4FB55/image-size/large?v=v2&px=999 "Screenshot 2020-11-18 at 9.58.44 AM.png")


Answers:
author: Ollie Guan
body: Hi [@nancy li](/t5/user/viewprofilepage/user-id/4164915) ,

By default, a board's columns are mapped to the default Jira statuses, as shown in the following tables. You can change this if you wish. For example, if you are using additional, customized Jira statuses, you will probably want to map them to appropriate columns in your board.

<https://support.atlassian.com/jira-software-cloud/docs/configure-columns/>

![QQ??20201118103852.png](https://community.atlassian.com/t5/image/serverpage/image-id/118711i51DC89FEB6C96984/image-size/large?v=v2&px=999 "QQ??20201118103852.png")

comments: author: nancy li
body: ![Screenshot 2020-11-18 at 10.51.59 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/118714iAD20F0CE4BE78B8C/image-size/large?v=v2&px=999 "Screenshot 2020-11-18 at 10.51.59 AM.png")Thanks for your reply! However, I only find these options in the left column, which does not contain the Active sprints button.


author: Ollie Guan
body: It looks like you are using the next-gen project which is different from the classic project in the picture above.

This problem is related to your workflow configuration and you can try to rename the columns and drag them to the correct position.

![QQ??20201118110747.png](https://community.atlassian.com/t5/image/serverpage/image-id/118715i0752B36EFAF3C86A/image-size/large?v=v2&px=999 "QQ??20201118110747.png")


author: nancy li
body: Thanks


Tags: jira
Notification is not receiving when incident status is updating . ( status embed method)
Asked by IBKAR BIN IBRAHIM:

I have configured the status embed in my HTML page. The notification message is being received correctly while a new incident is created. But it's not sending notifications while I update an incident status.


Answers:
author: Nikola
body: Hi [@IBKAR BIN IBRAHIM](/t5/user/viewprofilepage/user-id/4167069) ,

Just to add to what Mark already said, regarding how Status embed works.

When you enter a new incident or maintenance on your status page, the status embed updates in real-time to display the incident title and description. The status embed does not appear on the page if there is no ongoing incidents or maintenance.

The status embed is also shown 24 hours prior to the maintenance occurring and during ongoing maintenance. until the page viewer closes the status embed flag.

In multiple incidents occur simultaneously, the status embed displays the incident with the highest severity and the number of another incident/maintenance

I hope this helped.

Cheers,


author: Mark Campbell-Vincent
body: Hi [@IBKAR BIN IBRAHIM](/t5/user/viewprofilepage/user-id/4167069) -

Welcome to the Statuspage community! This is the intended behavior. The status embed will only pop up when an incident or maintenance is created, not for updates.


Tags: cloud
Ability for user to change passsword in Crowd
Asked by Davor:

I set up a server with JIRA, Confluence and then Crowd to administrate the users.

I would like to give a user the ability to change password for JIRA and Confluence.  
Can someone explain to me how?

Thanks in advance


Answers:
author: Baskar Annamalai
body: Hi there,

I would gladly help you out on this. Could you try follow up the steps provided in this <https://confluence.atlassian.com/display/CROWD/Granting+Crowd+Administration+Rights+to+a+User> page. This page provide steps on granting an user administrative rights. By having administrative access the user able to change password for the user management from Crowd which take changes to JIRA and Confluence.

Regards,

Baskar.


Tags: crowd-administration
SAML SSO support 2016?
Asked by casey oshea:

Any updated suggestions for SAML support for 2016? Looking to use Bamboo, Stash, Jira, Confluence.

How doe these compare to Stash?


Answers:
author: Daniel Eads {unmonitored account}
body: We are using tne [SAML SSO for JIRA](https://marketplace.atlassian.com/plugins/com.resolution.atlasplugins.samlsso.Jira/server/overview) and [SAML SSO for Confluence](https://marketplace.atlassian.com/plugins/com.resolution.atlasplugins.samlsso.Confluence/server/overview) plugins by resolution. They work great for us with our ADFS 3.0 server.

As far as I know, there aren't SAML plugins for Stash/Bamboo.

comments: author: Kalle Sirkesalo
body: Actually there's a 3rd party provider according to [Atlassian Marketplace that provides SAML for all of the services](https://marketplace.atlassian.com/plugins/Global-SSO-V.1.0/server/overview)


author: casey oshea
body: Yeah. I have looked at these 5 solutions. the cprime plugin seems to dependent on Crowd which is starting to look like an expensive solution.


author: Kalle Sirkesalo
body: Yeah sadly that's all the solutions in the market atm. Hopefully we are going to see some SAML love from someone in Bamboo and Bitbucket side also.


Tags: bamboo-administration

bitbucket-administration

confluence-administration

jira-administration
Crowd sync users with AD but not groups
Asked by Marek Wasilewski:

Hi

I'm trying to configure Crowd instance for testing purposes and SSO evaluation. I've created an Microsoft Active Directory connector and told it to get users not belonging to one group. It creates \~8k accounts when synchronize is ran and that's OK :smile:. But it also syncs groups with AD causing serious mess and populates these groups to connected apps creating even bigger mess (I don't want to keep useless AD groups in JIRA or Confluence).

Is there any way to make crowd sync users only? Logging (and other app privileges) will be done with Crowd local groups.

Regards

Marek

PS I entered a fake group in "Group object filter required" field and now Crowd doesn't sync groups with AD, but it removes all local groups what results in users with empty groups tab.


Answers:
author: Bruno Vincent
body: Hi Marek,

*"I don't want to keep useless AD groups in JIRA or Confluence"*

Maybe I am missing something here, but why don't you explicitly enter the AD groups you want to keep in the group object filter?

Best regards,

Bruno


Tags: jira
Session Timeout popup from crowd
Asked by Elias Abebe:

Team,

Our custom application uses Crowd for Authorization. The session timeout is also set in crowd to one hour. We have a business requirement where we need to show a pop-up before a user's session is timed out and the user is kicked out of the application for being idle for the period of the session timeout. Does crowd security has any built in feature for this? Any sample code or articles will be greatly appreciated.

Thanks!

-Elias


Answers:
author: Bruno Vincent
body: Hi Elias,

You could actually use the Crowd SSO Token Resource of the Crowd REST API to check whether a user session is about to expire: <https://developer.atlassian.com/display/CROWDDEV/Crowd+REST+Resources#CrowdRESTResources-CrowdSSOTokenResource>

Best regards,

Bruno


Tags: session

timeout
Remote crowd authentication through HTTP proxy
Asked by Ingenico Financial Solutions:

Hello,

Is it possible to reach a remote crowd via a HTTP proxy server ?

Thank you in advance.


Answers:
author: william daniels
body: We use an http proxy server to access crowd (aka: we get to it via' <http://www.company.com)> using an apache http proxy. It looks like the following:   

```
ProxyPreserverHost on?ProxyPass / https://localhost:8443/ProxyPassReverse / https://localhost:8443/
```

note, I've disabled the '/crowd' context through the Atlassian tutorials, so YMMV. Anyway, assuming I interpreted what you were asking correctly, yes, it's totally possible.


Tags: hipchat-server

http

proxy
FAILURE of FreePBX 2.11 install instructions "http://wiki.freepbx.org/display/FOP/Installing+FreePBX+12+on+CentOS+6.5"
Asked by Jeffrey Race:

Followed instructions precisely for 3 hours which failed at final step 'make menuselect' with

error

\*\*\*\*

\*\*\*\* The configure script must be executed before running 'make'.

\*\* Please run "./configure".

\*\*\*\*

make: \*\*\* No rule to make target \`makeopts', needed by \`menuselect/makeopts'. Stop.

Manually entering './configure' fails to lead to "Asterisk Module and Build Option Selection" graphical menu,

just go back to the command line.

There were two other errors along the way:

ONE

Error Downloading Packages:

iksemel-devel-1.4-2.el6.i686: failure: iksemel-devel-1.4-2.el6.i686.rpm from piaf3: \[Errno 256\] No more mirrors to try.

TWO

configure: error: \*\*\* JSON support not found (this typically means the libjansson development package is missing)

I've spent two days on this project and am very disappointed it fails after all this effort

(sitting our here at the end of the world in Bangkok)

Can someone tell me what to do please to finish Asterisk install and load FreePBX?

I am a skilled Windows user and at the newbie level in Linux but I learn fast if given good instructions. I have decades of telecom experience.

Thanks for all help

Jeffrey Race

+1 617 230-0877

\<jrace@post.harvard.edu\>


Answers:
author: rrudnicki
body: Hi Jeffrey,

The errors you are getting looks to be related to the installation of FreePBX. I recommend you to post this issue on their forum. Please see:

<http://community.freepbx.org/categories>

<br />

Cheers,

Renato


author: Nic Brough -Adaptavist-
body: Could you explain what this has to do with Crowd? Or even any Atlassian product?

comments: author: Jeffrey Race
body: Dear Nic and friends, I went on the centos freepbx install page and clicked "ask a question" which takes me to the Atlassian hosting site for centos. After I input the question the last line requested a subject and none was centos or freepbx so I picked "crowd" naively thinking the meant the "crowd" of users. What should I do to direct /redirect my question to the centos or freepbx assemblage of users? Tks for your help


author: Nic Brough -Adaptavist-
body: Which page did you hit? Because you seem to have skipped their questions system completely and followed the "help for confluence" links instead of using their site.
What users are authorized to use the REST API in Crowd?
Asked by Ethan Trewhitt:

I'm trying to use the Crowd REST API for the first time. When I access this URL, I am given a basic authentication window by my browser, but the username/password combo that I use to administer Crowd from the web interface does not work.

<https://hostname:8444/crowd/rest/usermanagement/latest/user?username=adminuser>

(Host and user name changed for privacy)

How does Crowd determine who has REST API access?


Answers:
author: Diego Berrueta
body: Hi Ethan,

I'm happy to hear that you solved the problem. The authentication is explained in the second paragraph of the [Introduction to Crowd REST APIs](https://developer.atlassian.com/display/CROWDDEV/Crowd+REST+APIs). We are always open to suggestions on how to improve the documentation, please don't hesitate to share your feedback.

comments: author: Ethan Trewhitt
body: I missed that sentence. The page that confused me was the one named [Using the Crowd REST APIs](https://answers.atlassian.com/questions/35291679) in its "Authentication" section. Part of my confusion, I believe, stemmed from the fact that the articles covering REST-related documation in Crowd are poorly named:

1. Overview of the Crowd REST APIs
2. Crowd REST APIs
3. Crowd REST Resources
4. Using the Crowd REST APIs

Along with a couple other pages with more specific names, these represent the whole set of docs. All four of these names seem to refer to the same general idea, so even when I have all four open in tabs in my browser, it's tough to figure out which one has which content.


author: Diego Berrueta
body: Thank you, that's good feedback.


author: Ethan Trewhitt
body: Looks like the authentication is based on the application list. I created a custom "Generic Application" for my REST API queries. The basic authentication process expects the application name/key as the user name and the application password as the password. This is unclear in the documentation.


Tags: crowd-administration
License consumption for synchronised users in Crowd
Asked by Sven.H:

Hi everybody,

we are using crowd in our environment integrated with JIRA, Bitbucket and Bamboo. in crowd we synchronise several Microsoft Active Directories so that we have over 3000 users currently in crowd.

But in our projects using JIRA, Bitbucket and Bamboo we only use a maximum of 100 users. Hence we only have 100 user licenses for all, including crowd. We are now surprised that all synchronized users counted for license in crowd.

In JIRA only users count that are active in the jira-users group. Is there a similar possibility in crowd?

Unfortunately we can't reduce the amount of users from Actice Directory with groups or more specific filters.

Best Regards,

Sven


Answers:
author: Bruno Vincent
body: Hi Sven,

I am surprised that you cannot use a specific LDAP filter to reduce the amount of users. Isn't there something specific to your Jira, Bitbucket and Bamboo users? (attributes or groups belonging like jira-users).

Another option would be to use Delegated Authentication Directories and link them to your Active Directories for authentication.

Regards,

Bruno

comments: author: Sven.H
body: Hi Bruno,we thought that we couldn't use a filter for groups but could convince our customer to create AD group with only users using this specific service.Thanks for helpSven


author: Nic Brough -Adaptavist-
body: How are you identifying these 100 users? Are the groups only in Crowd or are they in AD?


Tags: crowd-administration

licence
crowd setup wizard always showing up
Asked by Nils Meyer:

Even though I have completed crowd setup, when I navigate to my crowd server the Page which links to the setup wizard always shows up. When I click on "Set up Crowd" I'm redirected to the regular login page. I would rather not have to nuke the xml config file and run the Wizard again since the system is already in production.


Answers:
author: Bruno Vincent
body: Hi Nils,

This is a "normal" behaviour as the base url for Crowd is [http://localhost:8095/crow](http://localhost:8095/crowd)d[.](http://localhost:8095).) If you want to redirect users to the login page when they hit <http://localhost:8095/>, you can replace the *apache-tomcat/webapps/ROOT/index.html* file with an HTML file embedding a JavaScript redirect to <http://localhost:8095/crow>d (this can be done on the fly and you won't need to restart your Tomcat server).

Regards,

Bruno


author: Nils Meyer
body: I see. I have solved it via an nginx redirect.


Tags: crowd-administration