youngmon/atlassian-qna huggingface dataset:
Official Jira - Getting help
Asked by Rumceisz:

Hi All,

we need to submit a support ticket but we cannot decide where to ask for help: in Atlassian Forum or raising a support request in Jira? Which is faster? Which do you suggest?

Other: when I create the Support ZIP, does it reduce the performance of the Jira or Confluence?

Thanks in advance,

Rumi


Answers:
author: Nic Brough -Adaptavist-
body: We are not support.

There's no harm in asking here, but there's no guarantee of a response, and no guarantee it will be quick. Support will always get back to you, and have an SLA (not that I've bothered to read it, they've always got back to me a lot faster than I needed)

Yes, creating the zip file has an overhead. If you have a large or complex system, it could have a noticable impact. I've not seen one stop the systems dead, but it can slow them a bit.

comments: author: Rumceisz
body: Thank you.

Rumi


Tags: atlassian-support
Login with Google (or Twitter / Facebook and others)
Asked by St. Wissel:

I'm planning a site where users from the general public (not my organisation) will participate. Due to the nature of content they will need to register. A lot of people find another account and password a PITA. So I'd like to optionally allow them to register/login using an Oauth provider.

The final result I ideally would look like the [login page of stackexchange](http://stackexchange.com/users/login?returnurl=/ "Stackexchange login page"), but for starters I would settle with "Login with Google" :-)

How can I achieve this?


Answers:
author: Daniel Borcherding
body: Hello Stephen,

Renjith did a great job at pointing you in the direction of our existing methods of doing this. Because you have the requirement that the general public be allowed to authenticate against your instance the issue becomes a bit more difficult. I believe we are using google Apps as an authentication source becuase it has a set number of users. What you are proposing would likely involve some sort of application for access and an acceptance process. Without this piece you could run up against your seat limit very quickly.

Taking a look at our marketplace it looks like AppFusions has developed a Google apps authenticator plugin for Confluence.

<http://www.appfusions.com/display/GAPPSAUTHC/Home>

I mention this because it seems like your request is going to be best handled by one of our [expert](http://www.atlassian.com/resources/experts) partners. It seems to me that there is an an additional level of functionality necessary to your project that just does not come with Confluence (i.e. the submission for approval and acceptance piece). This is best going to be handled with a plugin and I mention AppFusions as they seem to have some familiarly with authenticating from Google.

comments: author: Ellen Feaheny [AppFusions]
body: Thanks Daniel -

We also now have a Google Apps Authenticator for JIRA as well !

<http://www.appfusions.com/display/GAPPSAUTHJ/Home>

Deployed in field also already - so nicely field tested and good to run. Both flavors are!


author: Bruno BLAISE
body: Hi Stephan,

Do you have a solution to your problem?

Bruno


author: Renjith Pillai
body: Isn't this what you are looking for? https://confluence.atlassian.com/display/CROWD/Configuring+the+Google+Apps+Connector

comments: author: St. Wissel
body: Nope. The Google apps connector links users of your organisation in Google Apps to your Atlassian instance. I'm looking for allowing "anybody else" to login using OAuth (final goal) or at least with their Google ID (as a start). I don't control (like you do with Google apps) their IDs on Google.

Basically: the login page mechanismn of stackoverflow for Confluence.


Tags: google

oauth

social-media
Changes during the Confluence Backup
Asked by Pangianto Pang:

Hi all,

My confluence takes a long time to do backup, but during the backup the confluence still available for adding and editing page.

My question is how the confluence backing up while available for changes, does the changes are included in the back up?

Thanks.


Answers:
author: GuilhermeA
body: Hello Panguin,

By default no, it takes a stall state of what you currently have, and will pursue the data of that. Usually it takes more time due attachments, but the content is done fairly fast.

I would before performing the backup, increase the memory a little, this speeds up the procees, and do it after hours, this takes a lot of CPU during the process.

Hope this helps you!

Cheers,

Guilherme


Tags: backup
Confluence Backup Speed
Asked by Pangianto Pang:

Hi All,

I have this Confluence which does backup very very slowly. This can be seen at the speed of increment of the 'entity.xml' in the Confluence_HOME/temp folder when i do a manual back up.

Is there anyway to speed up the back up process?

I read this but i dont noe how to do it, can anybody tell me how to do the below?

- If you are running Confluence behind Apache HTTP Server and are facing timeout errors, please consider creating the export directly from Tomcat, instead of going through Apache. This will speed up the process and prevent timeouts.

(from <https://confluence.atlassian.com/display/CONF32/Manually+Backing+Up+The+Site>)

Thanks in advanced


Answers:
author: LuizA
body: Hi Panquin,

And just to confirm with you, did you notice some specific error regarding Out of Memory or something like this? The memory can be an important point here, and if some error regarding memory is appearing this can be the cause of the problem. Could you please take a look and let us know your findings regarding this topic?

Cheers,

Luiz.

comments: author: Pangianto Pang
body: Hi all,

I suspected the java heap space was out of memory too at first, but it was not.

Anyway, i did tried to give more memory to the java heap, but the back up was still slow.

The strangest thing is after i did a restore back to an earlier version, the back up is fast now.

Thanks all for the responses and helps.


author: Chad Barnes
body: I believe that comment refers to not going through an Apache redirect or reverse proxy, e.g., <http://mycompanywiki>

Instead, access your installation from its Tomcat URL directly, e.g., <http://mywikiserver:9090>

I believe the theory is that the Apache URL redirecting may be introducing some delay in the backup process.

comments: author: Pangianto Pang
body: Hi Chad,

Thanks for your quick reply, but i cannot access my Tomcat URL because i dont know the address of the tomcat server.

Can tell me where to get my Tomcat server URL? i type <http://myconfluenceserver:8090>, it brings me to the confluence directly.

Thanks.


author: Chad Barnes
body: That is the Tomcat URL... I mean to say the URL provided by your Tomcat application (in this case Confluence is the Tomcat application). If you have not yet tried running a backup from Confluence using that URL then give it a try. Maybe it will be faster.


Tags: backup
Slow plugin upgrades and uninstalls in Confluence
Asked by Adam Jacobson:

Hi, we have JIRA and Confluence running on separate servers with identical mid-range specs.

For JIRA, installation and upgrading of plugins takes at most 2-3 minutes per plugin.

Comparatively, on Confluence installation is fast but uninstalling and upgrading takes at least 20 minutes per plugin.

Is it the experience of others that Confluence is much slower to manage plugins?


Answers:
author: Adam Jacobson
body: This was caused by bug in the Shaerpoint Connector plugin resulting in a locked process: https://studio.plugins.atlassian.com/browse/CSI-970

It has now been rectified by Atlassian.


author: Jason Hensler
body: That is not what my expirence is. Our confluence install is running on a vm with 2 cpus and 2gb of ram assigned to it. It take approx. the same time to install as remove on mour install but, some do take a bit longer. Watch the task manager/top durring an un-install might tell you if it is using up all the system resources or not.

comments: author: Adam Jacobson
body: Thanks Jason. The specs we use are virtually the same as yours. The Tomcat process seems to chug along at 50% while the plugin maintenance is happening. I'll log a support call with Atlassian.
Confluence macros in space layout?
Asked by Bob Nicholson:

Is it possible to embed a Confluence **user macro** (not a Velocity macro) in a space layout file? If so, what's the syntax for doing this? I can't find any examples in the documentation.


Answers:
author: David at David Simpson Apps
body: Try:

```
$helper.renderConfluenceMacro("{your-user-macro}")
```


Tags: layout

macro
How to limiting crowd synchronization messages in log file without omitting all messages?
Asked by Chad Barnes:

How would I setup the logging properties in Confluence such that the log will contain the "synchronization complete in \[ xxxxms \]" INFO messages BUT none of the other synchronizer INFO messages?

We are using crowd to synchronize 23K users and hundreds of groups every 10 minutes. The log is bloated. I can see where to set the logging level to WARN, but I still want to log the "completed" message.

**Undesirable**:

```
2012-08-21 13:36:34,946 INFO [scheduler_Worker-6] [directory.ldap.cache.RemoteDirectoryCacheRefresher] findAllRemoteUsers found [ 22677 ] remote users in [ 3875ms ]2012-08-21 13:36:36,571 INFO [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 98.8% ] users2012-08-21 13:36:58,056 INFO [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] addUserMembershipsForGroup added [ 0 ] user members to [ XX-XXX-XXXXXXXX ] in [ 0ms ]2012-08-21 13:36:58,150 INFO [scheduler_Worker-6] [directory.ldap.cache.AbstractCacheRefresher] synchroniseMemberships found [ 3 ] remote user-group memberships, [ 0 ] remote group-group memberships in [ 0ms ]
```

**Desirable**:

```
2012-08-21 13:36:31,055 INFO [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache synchronisation for directory [ 98308 ] starting2012-08-21 13:36:58,165 INFO [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache FULL synchronisation complete in [ 27110ms ]
```

Is it possible to set the rules in the logging properties to exclude the undesirable message types and only include the desired types?


Answers:
author: Rodrigo Girardi Adami
body: Hi Chad,

I believe that you can modify the packages that are shown in logs in confluence logging documentation: <https://confluence.atlassian.com/display/DOC/Configuring+Logging>

If you look there, in the existing levels, you can remove the package that you would like to appear in logs (like `directory.ldap.cache.AbstractCacheRefresher for example`), and let the "`atlassian.crowd.directory.DbCachingRemoteDirectory`" still there for Info logging level.

I hope this helps you :)

Cheers,

Rodrigo

comments: author: Chad Barnes
body: I was unable to limit, via package name, the messages I didn't want and stil lreceive some of the desirable messages. This is because those messages (the desirable and undesirable) share the same packages name.

I have reduced the amount of messages coming from Crowd synchronization by sacrificing some of the messages I would otherwise want to see.


Tags: crowd

log
How to show external sites in a Confluence page
Asked by Luzia Mendes:

Is there a plugin out there to embbed external web site pages (a blog, for example) in a Confluence page?


Answers:
author: Matthew J. Horn
body: iFrames should work, within an HTML macro.

comments: author: Bob Swift (personal)
body: [HTML Macro](https://bobswift.atlassian.net/wiki/display/HTML/HTML+Macro)
How do I move an installation of Confluence?
Asked by Chloe Sowers:

I would like to move an instance of Confluence to another machine. Do I need a license specific to that new machine, and if so, how do I generate it?

<br />


Answers:
author: Jo-Anne MacLeod
body: Here is the document that tells you how to do it: <https://confluence.atlassian.com/x/Vs8C>

Licensing is handled through your [my.atlassian.com](http://my.atlassian.com) account. You may want to generate a developer license so that you can temporarily run both instances.


Tags: licence
How do I move an installation of Confluence?
Asked by Chloe Sowers:

I would like to move an instance of Confluence to another machine. Do I need a license specific to that new machine, and if so, how do I generate it?

<br />


Answers:
author: JohnA
body: Hi Chloe,

You don't need a license specific to that machine if you are just migrating your data from one server to another because the Server ID will be changed to the one on your license when you restore your data. So when you export/import the XML then you will be able to install the old license into the new server.

All the best,  
John


Tags: licence
How do I best migrate my historical data to GreenHopper 6?
Asked by Will Harris:

I've been using GH 5 for a while now, and have all my previous sprints organized based on the fixVersion. Now with GH 6 this no longer seems to be used (except in classic views).

This means all my historical data is no longer available in the UI. Is there a good way to get this data into the new system, or will I have to recreate all my sprints manually and do a bunch of filtering to pick out the stories and manually add them to the appropriate sprint?


Answers:
author: catworkx GmbH
body: That is what the documentation says about it right now:

"Contexts are replaced by [boards](https://confluence.atlassian.com/display/GH/Using+a+Board); there is no migration path today so if you are already using GreenHopper then you will need to recreate these from scratch."

Found here:

<https://confluence.atlassian.com/display/GH/The+Future+of+GreenHopper>

comments: author: Will Harris
body: Thanks for the info. I have to be honest, I think this is pretty weak on Atlassian's part.

In the comments there are some more pertinent remarks directly related to my question about migrating sprint data (as opposed to context data):

<https://confluence.atlassian.com/display/GH/The+Future+of+GreenHopper?focusedCommentId=277250288#comment-277250288>


Tags: jira-software

migration
SQL plugin Space Security
Asked by Jo-Anne MacLeod:

For those of you using the SQL plugin, I have a question.  

I know that I can use the Macro Security plugin to restrict who can use a plugin (and that is good). But, aside from that.

Lets say that I have a user who is allowed to use the SQL plugin, and that I have two spaces. One space called "Open" and one space called "Super secret". The user who has permission to use the plugin, and access to the "Open" space, but not to the "Super secret" space, will he be able to do a sql query from his "Open" space, to gain access to the "Super secret" space and display the information on his "Open" space?


Answers:
author: Bob Swift (personal)
body: Yes, once you provide the user access to a datasource representing the Confluence database, then you are providing access to all the data - Confluence security is not involved. This is strictly a database access thing just like given the user an external query tool to look at the database.

In this situation, you want to restrict direct access to the SQL macro by the user and instead provide query capabilities using techniques like [Live-template](https://bobswift.atlassian.net/wiki/display/CMSP/Macro+Security+for+Confluence#MacroSecurityforConfluence-Live-template) support or administrator provided pages that can be included in the user's pages. These techniques mean that the administrator or trusted user controls the query.

comments: author: Jo-Anne MacLeod
body: Thanks Bob, I was afraid that you were going to say that. I'll investigate your suggestion.
Where in Confluence is my CROWD information displayed?
Asked by JT:

We are using CROWD for user management. I know that if I go to the CROWD application I can see my connection to Confluence. Is there anywhere in Confluence, i.e. System Info page, Genereal Config page, that displays the CROWD information - the connection and version of CROWD it is connected to?


Answers:
author: EddieW
body: Yes.

Confluence Admin \> User Directories \> Additional Configuratino and trroubleshoooting \> Directory Configuration Summary

myserver.com/wiki/plugins/servlet/embedded-crowd/support/directories

```
"application.name": "confluence"    "application.password": (not shown)    "com.atlassian.crowd.directory.sync.issynchronising": "false"    "com.atlassian.crowd.directory.sync.lastdurationms": "220363"    "com.atlassian.crowd.directory.sync.laststartsynctime": "1345433994660"    "crowd.server.url": "http://localhost:8095/crowd"    "crowd.sync.incremental.enabled": "false"    "directory.cache.synchronise.interval": "86400"    "useNestedGroups": "false"
```


Tags: crowd
RSS Feeds and Outlook With Confluence 4.2.8
Asked by Jason Kirby:

Hi all,

I've set up a blog and RSS feed and want users to be able subscribe to RSS feeds using Outlook 2010. Users can't subscribe and receive the following error when trying to do so:

Outlook cannot process the RSS content from https://\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*. The link may not point to a valid resource.

Does anyone have an experience use Confluence RSS feeds with Outlook?


Answers:
author: Frederic Laithier
body: Same issue for me :(
Content by Label Macro not displaying pages
Asked by Shannon Barnhart:

We're having an issue where the content by label macro is not displaying pages with the defined labels. The markup is correct and is the following:

{contentbylabel:labels=+program\|showLabels=false\|showSpace=false\|space=CernerFlight\|max=30\|sort=title}

There are multiple pages in the space that should be returned, but instead we are getting "No content found for label(s) +program" displayed on the page.

This error is inconsistent but happens in multiple spaces, using multiple different labels.

Any ideas what the issue could be?


Answers:
author: Amalia
body: Try to [rebuild content indices from scratch](https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+scratch) and see if this solves the problem. Otherwise, see if there are any errors in the log.


Tags: label
uploading generated html
Asked by SallyD:

We have some Doxygen-generated html files that we would like to make accessible through our wiki. Similar to JavaDocs, these files are inter-linked. We don't want to simply attach a zip of the files, but want to be able to open and navigate througout the files.

I can see lots of reasons why that won't work but I thought I'd ask the experts. I swear you folks are doing magic out there! :-)

Sally


Answers:
author: Radu Dumitriu
body: This is discussed here:

[https://answers.atlassian.com/questions/72800/best-way-to-get-html-help-topics-into-confluence-and-repurposing](/questions/72800/best-way-to-get-html-help-topics-into-confluence-and-repurposing)

and here:

[https://answers.atlassian.com/questions/59225/how-to-answer-how-do-i-add-html-content-to-confluence](/questions/59225/how-to-answer-how-do-i-add-html-content-to-confluence)

I personally prefer simple solutions, the Confluence experts will propose you some other.

Doxygen generates wonderful sites, and customizing them a little plus altering a bit the decorations on confluence would do the job for me (but this is just me!)

comments: author: SallyD
body: That is SOOOO exactly the answer I was thinking of and hoping to hear back. It seemed too simple. Now if my hosting company will allow it. :-) Thank you!!


author: Elizabeth
body: AppFusions' plugin Doxygen for Atlassian Confluence support this need. <https://www.appfusions.com/display/DOXYGEN/Home>

<https://www.youtube.com/watch?v=uISYPvAoegk>
How To Change From Port Base URL To Folder Base URL
Asked by Advantum PCS:

During the installation and evaluation of the Atlassian Confluence product the base URL used a port base approach - [www.domain.com:8090](http://www.domain.com:8090).

Now that evaluation is complete and the product purchased, there is a desire to change the URL to a folder type approach - [www.domain.com/confluence](http://www.domain.com/confluence).

Question: How do we make this change? We will not change server nor do we need to upgrade as well have the latest version confluence 4.2.2

Regards

/Advantum


Answers:
author: Radu Dumitriu
body: The direct approach:

edit conf/server.xml

Change:  

\<Connector port="80" ...

The indirect approach: Add an nginx or an apache in front of it.


Tags: configuration

install
Where can we access the current commercial license keys ? (not listed in MyAtlassian)
Asked by ntumba lobo:

Hi,  

My compagny currently holds a commercial license for Confluence. I am in the process of switching the confluence database. In the process I am being asked my license but I cannot access it to enter it. I went to MyAttlasian but it does NOT list any of our current commercial licenses and we have 3 of them (Jira, Conflience and Greenhopper).  
Where can I access our current license keys ?  

Regards,


Answers:
author: Andre Lehmann
body: I think you have to find out to which E-Mail-Adress the license belongs to.  
After that you can add your E-Mail adress to those license as a technical contact.

Maybe you can ask in your purchasing-department/company to get the listed e-mail adress

Kind regards  
Andr?

comments: author: Nic Brough -Adaptavist-
body: You can also email [sales-at-atlassian.com](http://sales-at-atlassian.com) if you don't have any luck inside your company - they can tell you the names that are registered.


author: ntumba lobo
body: Thank you that was indeed the case. The commercial licenses were linked to another email account.

Only the evaluation ones were on my account. Mystery solved. Thank you very much


Tags: atlassian-support
Universal Plugin Manager upgrade will not complete
Asked by Paul Anderson:

We are in the process of upgrading our Confluence install from 3.0.1 to 4.2.12.

We built a new test server. Restored the confluence database to a new database server and database name.

Followed recommendation from Alyson Salcedo Dos Reis and upgraded 3.0.1 \> 3.4.9 \> 3.5.17 \> 4.2.12

Other than a small issue that required me to re setup LDAP everything seems to have worked correctly.

The only problem I see is when trying to upgrade the Universal Plugin Manger it does not work.

It downloads the package and then just sits there trying to apply it. I have waited for hours and it just sits there saying it is applying. I am required to shutdown Confluence to get it to work again.

I have tried to just download the plugin and do an install. Same issue.

I was able to upgrade all of the other plugins with no issue.

I also followed the instructions on this question: <https://answers.atlassian.com/questions/56877/why-space-directory-is-blank> per the recommendation on my upgrade ticket and it did not make a difference the problem was the same.

<br />


Answers:
author: Jason Hensler
body: In my case I was able to get the upgrade to work by adding -Dupm.pac.disable=true to the java startup options. We do not currently have the server running confluence setup for internet access, which may have been our issue. The install completed but, seemed to fail (UPM was showing up 404 after upgrade). After restarting Confluence the upgraded version of UPM is installed and working.


author: Paul Anderson
body: I am working with Atlassian support. When I get a solution I will make sure to post what worked here.


author: Jo-Anne MacLeod
body: I have the same issue. I just decided not to upgrade the upm, it wasn't worth the frustration. imho


Tags: app