youngmon/atlassian-qna huggingface dataset:
Is there a way to export a space on one Cloud site, and import it under a different name?
Asked by Gary Griffith:

So - we have 2 Atlassian Cloud sites and are exporting and importing spaces. However, someone got ahead of themselves and created a space in the new site with the same name as a critical space in our old site.

Is there a way to export the space from the old system, and get it imported into the new system under a new name? I looked at the XML export, and maybe that can be SED'd, but at this point I'd be hacking so I'm looking for some reassurance that there is a good way to do this.

Thanks.


Answers:
author: Jessica
body: Hi [@Gary Griffith](/t5/user/viewprofilepage/user-id/3439111)

I have not experienced this with a cloud to cloud migration, but came across this issue when going from server to cloud a few years ago.

Yes, the XML can be edited but that was quite a task and introduced new challenges.

Again, this was my experience going from server to cloud but the workaround could work the same way.

Here's what I did:

1. Created a new space with a different name in the old site

2. Moved the pages into the new space with the different name

3. Exported from the old site

4. Imported the space with the different name into the new site

5. Moved the pages into the existing space in the new site and deleted the "staging" space.

You may want to try testing that out with a test space first since you're going Cloud to Cloud but curious if that works for you!


Tags: cloud

confluence-cloud

export

import

space
"Can't save changes"
Asked by Viv Chappell:

Wondering if anyone can please advise to help me publish and/or save a page? I am concerned that I will lose all the information I've entered. When I try to publish a new page I am adding to Confluence, I get the error: "Unable to communicate with server. Saving is not possible at the moment."

This week I've been intermittently editing this new page that I'm adding to Confluence (including in places where I was connected to internet and not connected). Yesterday, I noticed the "Can't save changes" popup in the lower portion of screen. I am now connected to internet and the same warning is at the bottom. I want to be able to publish, or at least save the information I have entered.


Answers:
author: Viv Chappell
body: Work-around identified. Ended up creating a new page, copying and pasting content from the old page.


author: Ben Madin
body: Our team has been seeing this on a number of pages in the last few day... sorry, no answer, just looking for any other ideas (copy and pasting content not always ideal in multi-user environment)


author: Jose Alonso Garcia
body: I just had the same issue, it happened when moving a page between workspaces, as when publishing it was looking on the old namespace. The solution was to find the page in the new workspace with the search button and remove any link that was pointing to the old namespace if any.

comments: author: Ruth Sams
body: I'm seeing this quite frequently as well. I edit an ongoing scrum meeting in real time - darned inconvenient to get this message especially when sharing the screen for all participants during zoom call.


Tags: confluence-server

server
The new UI working with tables. I dont have the toolbar
Asked by Julian Fainlight:

This new interface is horrid.

How to I turn a column or row into a header; I want to be able to sort when I've published the page.

Lots of fumbling to found out how to do anything - can I get the toolbar back - please?


Answers:
author: Shannon S
body: Hello Julian,

The new editor is certainly simpler looking, but is lacking a lot of functionality in comparison to the old editor. Thank you for bringing this missing feature to our attention. I'm getting in touch now with our development team around the new editor, to find out if there is a possibility of returning this feature to Confluence.

I will contact you when I find out more about that and share it here.

Thank you for your patience!

Shannon

comments: author: Shannon S
body: Hello Julian!

Good morning, I hope you are well!

This has been brought to the product managers now, and we will be updating the [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html) page once we have more details about it and if the capability will be on our future roadmap.

Please subscribe to that page so you don't miss that update!

I also created a feature request, which I expect will be updated when we have more information about this feature in the new editor. You can subscribe to this one too:

* [CONFCLOUD-69349](https://jira.atlassian.com/browse/CONFCLOUD-69349) *Ability to set any row or column to be a header in tables*

Thanks again, and take care!

Shannon


Tags: cloud

confluence-cloud
SSO for Confluence?
Asked by neil.young:

Does anyone out there know if there is a way to make Confluence available to outside users? We need to make some of our Confluence reports regularly available to users who aren't admins or content people. Just for access. Is that even possible?

Thanks,


Answers:
author: Sven Schatter _Lively Apps_
body: Hey [@neil.young](/t5/user/viewprofilepage/user-id/2615403),

if you don't want to create accounts for these users I don't think there is any standard Confluence functionality that can help you here. (Except maybe making the whole space publicly accessible, but that's probably not what you want.)

However, there is an app on the Marketplace that could very well do what you need: [External Share for Confluence](https://marketplace.atlassian.com/apps/1220562/external-share-for-confluence?hosting=cloud&tab=overview)

It's a new app by Old Street Solutions (just released this month), so make sure you hit them with your feedback if you have any! :)

Cheers,  
Sven


Tags: cloud

confluence-cloud
Slow Login on Confluence 7.10.1
Asked by Shawna Morris:

We upgraded to Confluence awhile back and we've noticed incredibly slow login response times, i.e., upwards of 12 seconds. We're also noticing slowing in page navigation. We currently have the following setup:

* CPU Type :Intel(R) Xeon(R) CPU E5-2698 v3 @ 2.30GHzCPU
* Speed(MHz) :2294
* Num of Processors :4
* CoresPerProcessor :1
* Cores :0
* ThreadsPerCore :1
* No of Logical Processors :4
* RAM :20480

I'm not seeing anything that would cause this kind of login degradation. Any help would be greatly appreciated!


Answers:
author: Brant Schroeder
body: Shawna,

I usually see this when the proxy is configured incorrectly after an upgrade. Are you using a proxy? If so check proxy settings specifically in Catalina.properties. It could also be other items like the version of Java you are on, improperly configured ram settings, etc. You should step through this document: <https://confluence.atlassian.com/doc/performance-tuning-130289.html>

Also are you seeing anything in the logs? The logs should give you some insights as to what might be happeing.


author: Neil Taylor
body: Is Confluence handling the authentication or are you using AD/Crowd/Jira etc?


Tags: confluence-server

server
Confluence 6.9 - Secure LDAP - Users removed from cache
Asked by Systems Peel Hunt:

Hi,

I am running Concluence 6.9. I have just converted my LDAP to Active Directory User Directory to use SSL. The connection tests successfully and a full synchronisation is again successful.

However, when the next synchronisation occurs, all of the users are removed from the cache and no Active Directory users are able to log in. If I perform another synchronisation then it is successful again and all the users are added back into the cache. This pattern repeats itself over and over again.

Reverting back to LDAP not using SSL works fine and users remain in the cache on subsequent synchronisations.

Has anyone seen this issue before?

Thanks,

Ben


Answers:
author: Brant Schroeder
body: Are the two LDAP directory connections configured the same? You should check and make sure everything is configured the same.

Where I have seen this happen is with incremental sync. If you AD Global Catalog is missing the "accountExpires" attribute the LDAP queries being performed in the incremental sync will remove users because this attribute was not found in those synchronizations. Disabling the incremental sync from the advanced section of the directory settings will work as a work around until your active directory "accountExpires" attribute is added to the Global Catalog. This should be done by someone that understands the structure and size of your domain as adding an attribute triggers a full sync between all the nodes in your domain forest.

Here is another link that might have some insight into your issue. <https://confluence.atlassian.com/kb/incremental-ldap-synchronisation-causing-user-deletion-826895869.html>

comments: author: Systems Peel Hunt
body: Hi Brant,

thanks for your reply.

I've only got the one LDAP directory connection. I've modified it from non SSL to SSL and this is where the issue occurs.

All of our DC's are Global Catalog server and I had configured the port to use 3269 which is the Global Catalog LDAP port.

Cause 3 in the link you have posted seems to fit with the scenario that I have got. It works over port 389, non SSL and non Global Catalog and doesnt work over 3269 which is SSL and Global Catalog. It sounds like it might work over port 636, but I might just disable incremental sync and see how that goes.

Thanks,

Ben


Tags: confluence-server

server
Have keyboard shortcuts in table editing gone away with the new editing experience?
Asked by Jon Blinderman:

You used to be able to add or remove rows/columns in a table using a keyboard shortcut in the old editing experience. Is that no longer available in the new editing experience?

ctrl + shift + arrows for adding columns/rows

ctrl + shift + x for deleting rows


Answers:
author: Sven Schatter _Lively Apps_
body: Hi Jon,

looks like "ctrl + **shift** + arrows" has changed to "ctrl + **alt** + arrows".

![temp.png](https://community.atlassian.com/t5/image/serverpage/image-id/81214i39429365B1F7122D/image-size/large?v=v2&px=999 "temp.png")

But it looks like the shortcut for deleting rows has gone away indeed.

![temp2.png](https://community.atlassian.com/t5/image/serverpage/image-id/81215iF8B3A72C9B71FE7D/image-size/large?v=v2&px=999 "temp2.png")

Cheers,  
Sven

comments: author: Bob Sovers
body: However.... "ctrl + **alt** + arrows". cause screen rotation in Windows 7 and Windows 10... Use Ctl+Alt+UpArrow to reset!


author: G?ry Duyck
body: there should be a way of changing/adding own shortcuts, as I am working on different confluences, this is giving me a headache!


Tags: cloud

confluence-cloud
I keep getting a This is a restricted space (Page tree failed to load). What is blocking it?
Asked by Phil McGarry:

I have been granted access to 6 links by the admin but I still get the restricted space. I've killed browsers, rebooted. People have tested by creating new spaces and adding me - same issue.


Answers:
author: Thomas Schlegel
body: Do you see any spaces at all? Maybe you are not allowed to login into Confluence.

comments: author: Phil McGarry
body: I can go back and have spaces. I cannot even be added to a personal space (we tested and tried).


Tags: cloud

confluence-cloud
Transfer Ownership
Asked by Jacob Mathews:

The person who created a space has left our team. Does he need to transfer ownership of the space to someone else? Can he be removed as an admin, and if so what happens when he is?


Answers:
author: Thomas Schlegel
body: Hi Jacob,

there's nothing like an ownership for a space but there has to be at least one administrator for a space - you can't remove the last one.

If he is the only space administrator, another Confluence administrator has to step in and give the administration permission of the space to someone else.

comments: author: Saleha Jaweid
body: Hi! I'll be leaving the team shortly and need to transfer Org \& Site Admin access to my other team members. How can I do this?


Tags: confluence-server

server
May I copy a workflow from one space to another one?
Asked by Francoise DUCLOS:

I developed a prdocut Confluence Space, I attach a workflow to one document. I want to enhance it, so I would like to copy it in my personal space; Both spaces are on the same COnfluence System but spaces are different.

Is there anybody have a solution ? to avoid re writing


Answers:
author: James Conway
body: [@Francoise DUCLOS](/t5/user/viewprofilepage/user-id/3443995)

Could you clarify what you mean by 'attach a workflow to one document', are you using an app from the marketplace?

All the best

James

comments: author: Francoise DUCLOS
body: I want to be able to copy a workflow in another space to change it. I found the solution by coping it with the markup editor.

I attach the workflow to a model with labels

Thanks for your reply


Tags: confluence-server

server
Search only in children pages
Asked by matheusknebel:

I'm building a page with a gigantic collection of user research results. My colleagues would need a way to search contents only in the children of that page, filtering by tags if possible.

Is it possible in Confluence?

Examples:

1 - the desired solution would be a main page with tag filters. By selecting one or many tags, in the same page a list of links is displayed with all children pages marked with that combination of tags.

2 - the simplest solution I imagine would be a search box where I write ''XYZ'' then shows me all the children pages that have ''XYZ'' in the text.


Answers:
author: Dia
body: Use the Page Tree Search macro.

comments: author: matheusknebel
body: Thank you!


author: Hua Soon SIM _Akeles_
body: We have a Search in Child/Descendents/Space feature in [Canned Search for Confluence](https://marketplace.atlassian.com/apps/1217056/canned-search-for-confluence?tab=overview&hosting=datacenter)

![Search by Title in Children.gif](https://community.atlassian.com/t5/image/serverpage/image-id/199079iB7B720AB39E08929/image-size/large?v=v2&px=999 "Search by Title in Children.gif")

You can use more complicated custom CQL with the [CQL Search Macro](https://akeles.jira.com/wiki/spaces/CQL/pages/987168785/CQL+Search+Macro)

or [CQL Search Table Macro.](https://akeles.jira.com/wiki/spaces/CQL/pages/976289892/CQL+Search+Table+Macro)

We wrote a KB article ([How to search within a group of pages](https://akeles.jira.com/wiki/spaces/CQL/pages/7273480197/How+to+search+within+a+group+of+pages)). Hope it will be helpful.


Tags: confluence-server

server
Can't get to Marketplace after upgrade from 7.0.2 to 7.2.1
Asked by Joe Roper:

When I upgraded from 6.x to 7.0.2, I was able to get the access to the Marketplace working by putting these lines in the SETENV.BAT file:

set CATALINA_OPTS=-Dhttp.proxyHost=*my-company-proxy* %CATALINA_OPTS%  
set CATALINA_OPTS=-Dhttp.proxyPort=80 %CATALINA_OPTS%  
set CATALINA_OPTS=-Dhttps.proxyHost=*my-company-proxy* %CATALINA_OPTS%  
set CATALINA_OPTS=-Dhttps.proxyPort=80 %CATALINA_OPTS%  
set CATALINA_OPTS=-Dhttp.nonProxyHosts=localhost %CATALINA_OPTS%  
set CATALINA_OPTS=-Dhttps.nonProxyHosts=localhost %CATALINA_OPTS%

(where *my-company-proxy* is actually my company proxy address)

When I upgraded from 7.0.2 to 7.2.1, I tried the same adjustment to the SETENV.BAT file but it did not work this time, getting the message that the Marketplace is unreachable.

I have searched for 'proxy' in other community threads and everyone of them (that I've seen) say that what I did was the correct course of action.

Any help would be greatly appreciated!


Answers:
author: Shannon S
body: Hello Joe,

Thank you for raising this with us.

Can you show me the error message you're receiving when you try to connect to UPM? Are all of your other users having the same issue connecting?

I would recommend we start from [Problems Connecting to the Atlassian Marketplace](https://confluence.atlassian.com/upm/problems-connecting-to-the-atlassian-marketplace-273875718.html) in order to troubleshoot this issue, so if you can tell me anything you find in your [Confluence Server logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) and in the UI, it can help.

I'd also like to know more about your proxy setup, if you can let me know. Does this only not work behind the proxy, or if you bypass it, are you able to access?

Shannon


Tags: confluence-server
How to print header and footer in pdf ?
Asked by fontan denis:

Hi,

I have added header and footer on my Conluence pages, it works well.

But when I print no more header and footer.

Why ? is it a parameter problem ? I tried on 2 computers still the same problem.

Thank you for your help

Regards

Denis


Answers:
author: Vero Rivas
body: Hi [@fontan denis](/t5/user/viewprofilepage/user-id/3733404)

Look at this post, maybe can help you

<https://writinginthecloud.wordpress.com/2012/11/28/adding-a-header-and-footer-to-a-pdf-in-confluence/>

<https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html>

Cheers
How to label multiple files simultaneously ?
Asked by Florent R_:

Hi,

I want to make a gallery with photos, using labels. But I have a lot of files and I will loose to much time to label them one at a time. Is there any way to do that more efficiently ?

Thanks !


Answers:
author: Diego
body: Hello there!  
Being straightforward, ++*we have no native way of bulk managing labels within Confluence*++. We do, however, have some plugins in our marketplace that might hit the spot.

Here, take a look at these two:
> * ++**[\[Atlassian Marketplace\] Label Manager for Confluence](https://marketplace.atlassian.com/apps/1212110/label-manager-for-confluence?hosting=server&tab=overview)**++
> * ++**[\[Atlassian Marketplace\] Bulk labels manager for confluence](https://marketplace.atlassian.com/apps/1218851/bulk-labels-manager-for-confluence?hosting=server&tab=overview)**++

Both of these plugins are supported by their respective publishers. Both of them are also paid solutions that we can try for a certain amount of time.

I hope this serves as guidance, [@Florent R_](/t5/user/viewprofilepage/user-id/3683565)! Looking forward to your reply.


Tags: confluence-server

server
Turn off Johnson Warnings in Confluence
Asked by Ellen Lancaster:

I want to disable the warnings page where you can 'ignore and continue' on Confluence startup.

In Jira you can add -Djira.startup.warnings.disable=true into the JVM ARGS in setenv.sh but there doesn't seem to be any documentation about the Confluence equivalent.

Is there a way to do this in Confluence?


Answers:
author: Shannon S
body: Hello Ellen,

Thank you for your question. There's a Health Check plugin that you can disable in Confluence; it's not recommended to do so, but perhaps this is what is controlling the message you are seeing?

* See [How to Stop Sending Health Check Reports](https://confluence.atlassian.com/confkb/how-to-stop-sending-health-check-reports-759858039.html) for more details on how to disable the Health Check feature.

You can try that, and if you still get the screen, could you send me a screenshot of the particular warning that you want to disable?

Regards,

Shannon


Tags: confluence-server
Insert instructional text in a template
Asked by Micha Roon:

In the documentation about templates it says that to insert instructional text you should

**To insert instructional text:**

1. Choose **Template** \>**Instructional Text**in the toolbar
2. Type in your instructional text (for example, *Insert an image of the interface here.*)

I can not find the **Template** element in the toolbar. Here is a screenshot

![Screenshot 2020-01-30 at 14.20.00.png](/t5/image/serverpage/image-id/81149i704DB668EC059D4D/image-size/large?v=v2&px=999 "Screenshot 2020-01-30 at 14.20.00.png")


Answers:
author: Manon Soubies-Camy
body: Hi [@Micha Roon](/t5/user/viewprofilepage/user-id/3533004) and welcome to Community!

In the new Confluence editor, you can find the *Placeholder text* option (i.e., instructional text) in the + menu:

![placeholder.png](https://community.atlassian.com/t5/image/serverpage/image-id/81150i75EA64E5376A21C2/image-dimensions/782x224?v=v2 "placeholder.png")

Hope this helps,

- Manon

comments: author: Micha Roon
body: thank you. that works

it might make sense to update the documentation


author: Benjamin Sweet
body: Over 2 months later and documentation still not up to date.


author: Carol Defibaugh
body: I found in another string that you have to hit "Enter" and not tab or click out for the "Placeholder Text" to actually hold.


Tags: confluence-cloud

template
Upgrade Path from 5.7.1
Asked by Walter Ades:

Documentation found on upgrade paths seems to say to me that it can be taken straight to 7.2.1 but this fails when trying to remove a database index that it says cannot be found or permissions to DROP do not exist. After rolling back the upgrade process several times I've found that the index in question has either existed or not, created the index named the same way and made sure the account using MSSQL has proper permissions without much success.

Is there a specific path that is recommended such as 5.7.1 \> 6.0.1 \> 7.0.1 \> and to current? Any help would be appreciate! Thank you.


Answers:
author: Nic Brough -Adaptavist-
body: I would do 5.7 -\> 6.4 -\> 7.0 -\> 7.target. And test 5.7 -\> 6.4 a lot - if you have any problems, do 5.7 -\> 6.0 -\> 6.4

The reason for this is that there are a whole batch of gotcha's along that path that are removed by taking smaller steps.

Do NOT skip 6.something -\> 7.0. 7.0 has code in it that upgrades certain data items correctly, but that code is deprecated and removed from 7.1 and above, so if you skip 7, it very subtly corrupts your data in some areas.

One of the most common symptoms of skipping 7.0 is priorities. They'll work fine, all the way up to 7.8-ish. After 7.8, they'll also work fine, but you will not be able to create priority schemes!

comments: author: Walter Ades
body: Thank you kindly for your response. I'll likely just go to 6.0 \> 6.4 \> 7.0 \> current to avoid the gotchas you mention.

I'll report back with details on the attempt.

Thanks again!


author: Walter Ades
body: Hi again!

Following up to say that the upgrade process from 5.7.1 to 6.0.1 completed successfully. Our site started up and was accessible thus showing content in Confluence. However, after stopping the Atlassian Confluence service in preparation for a migration and then restarting to see where I left off after a week out of the office, I find that the service starts but the site is not available.. When trying to access it my browser basically continues to try and load indefinitely both locally and remotely.

I'm not sure if this is helpful or not but here is what is found in the atlassian-confluence.log before shutdown and after start up:

<https://drive.google.com/open?id=1HBOPwU2B0YLIQCT88TxytfHq4Q1WKhHK>


author: Walter Ades
body: Well... apparently this server spent almost an hour and a half updating Syncrhony components and then became available again. I have no idea of this should be expected at every startup or what.


Tags: confluence-server

server
Filter for @First Name Last Name - where mentioned on a project?
Asked by Beate Hofmann:

Hi all, I am a total newbie in Confluence and try to create a report on where I specifically were mentioned with a) my first name b) with @ first name last name. I can't find this possibility. A link to what are the steps would just be brilliant. Thanks very much! Beate


Answers:
author: Jessica
body: Welcome to the Atlassian Community [@Beate Hofmann](/t5/user/viewprofilepage/user-id/3733058) !

If I understand correctly, you're trying to create a report that shows you anywhere your name is mentioned?

If so, I believe you can accomplish this by using the page properties report macro.

Add that to a page and you can add filters, including mentioning a user as seen below.

![Screen Shot 2020-02-01 at 10.45.13 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/81416iC94E8DCEFCCCB4B4/image-dimensions/430x259?v=v2 "Screen Shot 2020-02-01 at 10.45.13 AM.png")

Let me know if that works for you or you have any other questions!


Tags: cloud

confluence-cloud

filter

name

report