Unable to subscribe Teamcalendar in Outlook anymore
Asked by Knut_Luebke:

We are not able to subscribe our Teamcalendar anymore with Outlook.

Yesterday afternoon i updated our ProField-Addon in JIRA from version 4.10.3 to the newest on 5.6.1.

A colleague told me today that i isn?t able to sync the Teamcalendar anymore since yesterday afternoon. I dont know if the ProField-update causes this issue or not. ... But it was the only change at this moment.

I checked the same behavior by other colleagues.

Afterwards i took a look if an update of the Teamcalender is available. We were running version 5.5.4. I updated it to the latest version 6.0.0.

But its still the same. No synchronization is possible. I removed my calendar-subscribtion in order to subsribe it again. But i?m not able to do it.

I choose the ical-format, copy the link and try to subsrcibe the calendar by the follow two ways:![subscribe1.JPG](/t5/image/serverpage/image-id/20242i43B74A5815AA8707/image-size/large?v=v2&px=999 "subscribe1.JPG")

1. Outlook - Calendars -\> Context-Menue -\> Add calendar -\> from the internet...

![outlook subscribtion1.jpg](/t5/image/serverpage/image-id/20241i7CCDA3110BFA586B/image-size/large?v=v2&px=999 "outlook subscribtion1.jpg")

i copy the subscribtion-link and paste it

![subscribe1b.JPG](/t5/image/serverpage/image-id/20243iF8E37CDF74656319/image-size/large?v=v2&px=999 "subscribe1b.JPG") and then i confirm with "ok". ... the dialoge close and nothing happend. No new calendar will apear.

2. The second way i try is to subscribe the calendar by the accountsettings -\> internetcalendars.

![subscribe2.JPG](/t5/image/serverpage/image-id/20245i06572BA07B5178A8/image-size/large?v=v2&px=999 "subscribe2.JPG")

I say new... -\> paste the subscribtion-link and confirm my action with the "add"-button![subscribe2b.JPG](/t5/image/serverpage/image-id/20246i0CE508C64C666D5A/image-size/large?v=v2&px=999 "subscribe2b.JPG")

Afterwards i get this error-message. The error-message says: "Outlook is not able to verify or add this internetcalendar. Make sure that the Hyperlink is a valid calendarhyperlink."![subscribe2-error.JPG](/t5/image/serverpage/image-id/20244i3C686707CA7E6A86/image-size/large?v=v2&px=999 "subscribe2-error.JPG")

We are using:

Confluence 6.0.3 Build 7102

TeamCalendars 6.0.0

JIRA: 7.2.3

ProFields: 5.6.1

Outlook 2013 Home and Bussines

I?m looking forward to get your support to find whats going wrong.

Kind Regards

Knut

P.S. We can subscribe a new created calendar. ... Thats working. But not our old one.

I tried also to export our current calendar into an ical-File and reimport this file into a new calendar. But its still the same. We are not able to subscribe the new reimported calendar. The behaviour is still the same


Answers:
author: Knut_Luebke
body: Hi,

we already found the problem by ourself. the problem was an integrated proField from jira (a due date). We used an JQL-Statement to integrate this due date.  
The JQL statement used the function "profieldsOperator()". This function is currently not available anymore since ProField 5.0.3 and above. ... Deiser is thinking about to bring this function back to ProFields, because many users asked about it. But they dont have a date for it now.

Regards

Knut


author: Shannon S
body: Knut,

I'm not familiar with this issue myself, and I don't have a copy of the add-on ProFields, but I am not able to replicate the issue.

Does it work for new calendars WITH ProFields in use, just not older ones?

I researched the error and I found a lot of Microsoft users with the problem but not a lot of resolutions. One suggestion for a Gmail user with the issue was to copy the URL in Internet Explorer instead, and this worked for them.

Could you try that, perhaps?

Shannon

comments: author: Knut_Luebke
body: Hi Shannon,  

we already found the problem by ourself. the problem was an integrated proField from jira (a due date). We used an JQL-Statement to integrate this due date.  
The JQL statement used the function "profieldsOperator()". This function is currently not available anymore since ProField 5.0.3 and above. ... Deiser is thinking about to bring this function back to ProFields, because many users asked about it. But they dont have a date for it.

Regards

Knut


author: Shannon S
body: Knut,

Thank you so much for letting me know the resolution! If you want, you can add the answer again under **Suggest an answer** that way I can accept it in case other users notice the same problem.

Regards,

Shannon


Tags: team-calendars-for-confluence