youngmon/atlassian-qna huggingface dataset:
I am not getting mail regarding change password
Asked by Haider shaikh:

i cant able to login my jira account due to that my work has been stopped ,even i select the option of forget password but i dint received any mail of changing password and other please help me out ,how should i can get rid of it.


Answers:
author: Ana Retamal
body: Hi Haider! I've seen you also created a ticket in our Support system and one of my colleagues was helping you there. If you still need our assistance, please reply to the Support ticket so we can continue working with you.

Regards,

Ana


Tags: account

change

jira

login

password
Impossible to use my RSS client since the our Server is using Google Accounts
Asked by JulienFritsch:

We have our own private Jira Server and I used to get RSS feeds from some projects in the past using FeedReader client on Windows without any issue.

This was working using this link such as :  
[https://OURCOMPANY.atlassian.net/activity?maxResults=99\&streams=key+KEY+PROJECT\&os_username=julien.fritsch\&os_password=MYPASSWORD](https://OURCOMPANY.atlassian.net/activity?maxResults=99&streams=key+KEY+PROJECT&os_username=julien.fritsch&os_password=MYPASSWORD)

We recently haver to log using only our Google Apps account and since then it's not working anymore.

I'm using the 2 factor authen to log to my Google Apps account. Could it be the issue ? Is there anything I can do ?


Answers:
author: JulienFritsch
body: can anyone help me please ?


author: JulienFritsch
body: Anyone can help me on this please ?


Tags: account

jira

rss
On upgrading the user quota what will be the pricing strategy
Asked by Jatin Dhawan:

On upgrading the user quota what will be the pricing strategy

Like we have 25 user license say I create more user that this allowed bucket we move to 50 users bucket.

But what will be the criteria for billing as our billin g date is 5th of every month , so on creating more user today whether this will be charged on pro rata basis.


Answers:
author: Valencia Wilson
body: Hi Jatin,

If your current billing date is on the 5th of the month and you upgraded your Bitbucket account to 50 users from 25 you will be charged the following month for those upgraded users.

Ex: If you upgraded on September 2nd 2017, but bill on September 5th 2017 you will not be charged for those additional users until October 5th 2017.


Tags: account

bitbucket
Are non Google account users unaffected by the G Suite group-based syncing change on 28th April?
Asked by Neil Clark:

I know it sounds like an obvious question but given the potential impact on our clients I just wanted to make 100% sure!

We're a consultancy who use G Suite and therefore all of our employees login to Jira/Confluence Cloud using their Google accounts. Therefore we will make the changes Atlassian are advising in preparation for the rollout of G Suite group based syncing on 28th April.

However, we have a lot of clients who also use our Jira/Confluence Cloud, logging in with the accounts we set up for them directly in Jira/Confluence. I don't want to unnecessarily email them to tell them about the changes so am I right in assuming users set up directly in User Management will be unaffected?

Thanks for your help.


Answers:
author: Ben Luo
body: I think that users set up directly in User Management will be unaffected. When G suite group-based syncing occurs, this is what Atlassian says will happen for them -

"Existing users on your Atlassian site (not in the synced groups)---We can't link them to their G Suite account. Enable Atlassian account to solve this issue."

Found here: <https://confluence.atlassian.com/cloud/g-suite-faqs-873871245.html#GSuiteFAQs-Howdoesgroup-basedsyncingwork>?

comments: author: Neil Clark
body: Thanks Ben, much appreciated.


Tags: account

login

user-management
Where can I find existing support requests on support.atlassian.com
Asked by ccenvcvb:

On support.atlassian.com I can create new support requests but I can't find a link to see my current and previous requests.

Am I overlooking something ?


Answers:
author: Thomas Schlegel
body: Hi Carl,

if you are logged in, then click on your profile picture in the upper right corner. From the menu, choose "My Requests".

comments: author: ccenvcvb
body: Hi Thomas,

thanks, I did overlook it.

The request page does show

```
We are no longer accepting support requests through this portalTo get help, please visit the Atlassian Support Site ? OR ? Contact Atlassian Support
```

does this mean it will dissapear


author: Thomas Schlegel
body: Hmm, I didn't see that before.

I will ask an Atlassian contact and come back to you.


Tags: account

request
Purchasing Jira Products
Asked by Hey, It's Sashi:

Hi Team - We are plannin to but Jira Software, Confluence, Service desk on cloud and want to check how much together it costs, but could not find , can you please share link


Answers:
author: Hermance NDounga
body: Hey Sashi

I think you are talking about [this page.](https://www.atlassian.com/software/confluence/try)

It happens when you click on the "try it free" button on the [Confluence page](https://www.atlassian.com/software/confluence).

However, the packaged doesn't offer you any discount, it's just made to ease the signup and the purchase process.


author: Nic Brough -Adaptavist-
body: Have a look over <https://www.atlassian.com/licensing/cloud/ordering> or just add them up from the main pricing pages for each product.

comments: author: Hey, It's Sashi
body: Thank you . I have once seen in Website where they showed different packages like most popula and price, I am not a able to find that now.

Please help ot find that as i see that package is of more cost effordable than individual products adding up.


Tags: account

cloud

confluence

jira

jira-service-desk

licence
How can I make Atlassian accounts work with Zapier?
Asked by James Naylor:

Hi there,

I recently tried to upgrade my JIRACloud to use Atlassian accounts. As a result, my zapier zaps stopped working because the credentials changed.

When I tried to use my full Atlassain account email address and password, the zaps however, it wouldn't authorise. With the new atlassian accounts, isn't just using the correct email address supposed to solve this?  

How can I make sure integrations still work?


Answers:
author: Jeremy Papp
body: I have the same problem. Single Sign On isn't supported: <https://zapier.com/help/jira/#i-use-google-or-some-other-sso-to-login-to-jira-how-can-i-connect-my-account-to-zapier>

comments: author: James Naylor
body: Hi Jeremy,

That is indeed a problem. But that's not the one I am having myself unfortunately. I don't use SSO, but it still seems to stop Zapier from working :(


Tags: integration

zapier
How do I change my e-mail address
Asked by Bert Zylstra:

I have to change e-mail providers and my current e-mail address is going to be discontinued. How do change my e-mail address so that I continue to get invoices etc.


Answers:
author: Sam Hall
body: You can change at <https://id.atlassian.com/>


Tags: account

atlassian-account

atlassian-id

change

email
UNABLE TO ACCESS JIRA
Asked by greg:

![Jira log in.JPG](/t5/image/serverpage/image-id/330i9EBBC4A82F44583A/image-size/large?v=v2&px=999 "Jira log in.JPG")

Hi, since Monday 10th April I have been having issues when trying to log in to JIRA. See attachment above. Password has been reset but I cannot get past this screen after clicking on Log in.

I also tried to use my email address greg@classicinfo.com.au in lieu of User name greg, but screen then reverts back to user name greg. Your assistance is appreciated.

Regards, Greg Kais-Classic Information Systems


Answers:
author: Sam Hall
body: Hi Greg - Apologies if you have already ruled this out, but are you sure it is not your browser auto-fill overwriting your email and password details?

It look like maybe you are using Chrome, so you could follow the [instructions here](https://support.google.com/chrome/answer/142893) to delete auto-fill information, or temporarily turn it off.

If that's not it, then contact Atlassian support directly using this link: <https://support.atlassian.com/contact/> and they should be pretty quick to help you.


Tags: account

jira

jira-cloud
How to solve REST API error 401 with atlassian account used in basic authentication
Asked by jmtizonCV:

Since the move from JIRA userid to atlassioan account for authentication I get a 401 error calling REST JIRA APIs with basic authentication.

Can this be related to the @ in my user (atlassian account) ?


Answers:
author: Dave Theodore [Coyote Creek Consulting]
body: What operation are you runing? If it's something in admin interface, you will need to [manage cookies](https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-cookie-based-authentication).


author: Adam van Dongen
body: I'm having the same issue here. Every few days the API returns a 401 header. After resetting the password from Atlassian (to the same as before), it works again.

Until it's reset again and I ahve to run through the same steps again to fix it.


author: jmtizonCV
body: Works now from curl :-)

No idea why maybe latest changes on atlassian accounts management helped


author: jmtizonCV
body: My scripts are developed in php but for problem determination purpose I'm using "curl" from Mac OSx as documented here : <https://developer.atlassian.com/cloud/jira/platform/jira-rest-api-basic-authentication/?_ga=1.119452107.353217699.1488354328>

comments: author: Sohail
body: Same issue here.


Tags: jira

jira-cloud

rest-api
How can I edit an old post on Atlassian Community?
Asked by Nick Muldoon:

I can't see an edit button or similar for past posts/comments/etc. How do I edit published content?


Answers:
author: Nick Muldoon
body: Monique with no way to @mention you I have no way to ask you to come back here and follow up. Looking forward to that feature!

What is the plan for enabling editing of past posts? When will we see this feature?

Thanks

comments: author: Monique vdB
body: Well I did see this in my email, so that's something :)

I don't have the answer yet though as our devs are sprinting towards a deadline right now. But I'll try to find out today.


author: Monique vdB
body: Nick, can you try now?


author: Monique vdB
body: Can you link to the post, Nick?

comments: author: Nick Muldoon
body: Sure, here is an example where I want to update an earlier comment but only see 'Report inappropriate content' in the dropdown: <https://community.atlassian.com/t5/Atlassian-Marketplace-questions/Is-there-a-plan-allow-adding-of-multiple-maps-to-each-board-or/qaq-p/271857>


author: Monique vdB
body: Interesting. Let me look into whether authors should be able to edit legacy content or not. If there's an urgent change you'd like me to make for you in the meantime, let me know -- I can edit it.


author: Nick Muldoon
body: I believe authors should **definitely**be able to amend legacy content. In this case the JIRA backlog locations changed as they split JSW project into JSWCLOUD and JSWSERVER.

All of the old issues were marked as Closed, which isn't necessarily the case. So I have quite a few old comments/posts to update with new links.

Can you please enable that feature.

Thanks Monique


author: MattS
body: Good poing that Nick


Tags: feedback
How to use different logins for community vs. my.atlassian.com?
Asked by AdminTeam EMC:

First off: love the new community site. The search is so much better!

I'd like to know if there is any way to use different logins for the community site vs. my.atlassian.com (which is where we manage licenses and support requests).

Why, you ask?

Our login for my.atlassian.com is actually a company distribution list, with multiple recipients. I use the community login to post individual questions, and the responses shouldn't go everyone.

Both the community and my.atlassian.com sites seem to use the same SSO service and when I click login on the community site, I don't get a chance to switch logins.


Answers:
author: Nic Brough -Adaptavist-
body: Atlassian is increasingly expecting and asking individual users to use their sites, not shared accounts.

The best you'll be able to do is go to the main id site (id.atlassian.com) and log out. That will force a new login on all the others.


author: Milo Chan
body: This is me adding to my question as my "individual" login.

I can login as "me" to the community and as "company" to my.atlassian.com, by logging out of both sites and then logging in first to the community, then to my.atlassian.com.

But the cookies seem to expire really quickly, since after a couple of days I had to re-login to the community. (This was cumbersome, since I first had to logout of my.atlassian.com.)


Tags: account

atlassian-account

community

login
"Change your Atlassian password" from an Admin that does not exist
Asked by RicardoC:

Dear Alassian,

today one of my colegues received a strange message on is email asking to reset the password from a admin that we don't know. All the links seem to redirect to a valid instance of atlassian but this email was incorrecly sent.

We treated this message as phishing, but I think this may be a error on your side. Please confirm.

"Hi Enrique Bernet,  
Your administrator, Stephan Bakker, requests you to change the password for your Atlassian account:  
enrique.bernet@sharewire.net"

[Link at the button](https://id.atlassian.com/login/changepassword?email=enrique.bernet%40sharewire.net&signature=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzY29wZSI6ImNoYW5nZVBhc3N3b3JkIiwiZXhwIjoxNDkxNTgzNTgzLCJpYXQiOjE0OTE1NTQ3ODMsInN1YiI6ImVucmlxdWUuYmVybmV0QHNoYXJld2lyZS5uZXQiLCJ1c2VySWQiOiI1NTcwNTg6NTg3YTQ4MTYtN2NlYy00ODYxLWI3Y2MtZDNhODgxYTk2YjFmIiwiaXNzIjoiYWNjb3VudCJ9.tEsJyGeESO6uDnHojDCKj-g8RVF722SMrJSnGt_TFQY&source=1d1b39fad3e6c4bd43bf03c6b235c85b)

![Screen Shot 2017-04-07 at 10.52.36.png](/t5/image/serverpage/image-id/212iC4183824ADC132D9/image-size/large?v=v2&px=999 "Screen Shot 2017-04-07 at 10.52.36.png")


Answers:
author: Nic Brough -Adaptavist-
body: This Stephan Bakker is (at least) a site admin for your site, and should show up in the list of users, so you should be able to identify them from that. And remove him if you're unsure of who he is.

Atlassian people generally won't touch user accounts unless specifically asked to do so on a support request, and they use recognisable Atlassian support accounts to do it.

It could well be a phishing attempt (especially if you can't find him in your directory), but it's not Atlassian sending this mail.


Tags: account

atlassian-account

atlassian-id

password

reset
How to verify if Password expiry feature in Password Policy works or not
Asked by Hisamitsu Koga:

We have been using JIRA Cloud here.

On Site administrator -\> Password policy screen, Password expiry feature is available. Let me assume that currently it is set as 90 days, then how can we verify if this Password expiry date works or not?


Answers:
author: Grigory Salnikov
body: Hi [@Hisamitsu Koga](/t5/user/viewprofilepage/user-id/502498)!

I'd try to reduce password expiration period to a couple of days and see what happens.

Have you managed to find the answer, btw?


Tags: account

jira

jira-cloud

password
Formatting Loss in Community Article Creation Process
Asked by Rachel Wright:

Greetings, I'm not sure you can do anything about this, but I thought I'd mention it just in case. Yesterday I added the article "Atlassian Summit Travel Guide" seen here: [https://community.atlassian.com/t5/Summit-articles/Atlassian-Summit-Travel-Guide/ba-p/458913](/t5/Summit-articles/Atlassian-Summit-Travel-Guide/ba-p/458913).

I originlly posted this information to my blog and pasted the content into the Online Community article from there. When I pasted, I lost all formatting, including images and approx 20 hyperlinks. I didn't re-insert the images, but I did redo the formatting and re-add most of the links, which took some time.

I wonder if there's any way to retain the formatting while pasting? Even if this content hadn't been first published somewhere else, I'd still be pasting. I would have written the original content in a word processing program before adding it to this (or any) website.

Thanks for considering. :)


Answers:
author: MattS
body: Maybe a series of screenshots? Half serious, half joking


Tags: community
Data lost since answers.atlassian.com update?
Asked by Jonas Andersson:

Since the face-lift of answers.atlassian.com, a lot of questions asked about plugin the last month are gone, where do i find all questions and answers made these days? I see parts of my profile is gone too. Where is the statistics page?


Answers:
author: Niclas Sandstroem
body: I think the questions your referring to is available at <https://community.developer.atlassian.com>

About your profile I don't have any idea but they communicated changes to a lot of aspects.

comments: author: Jonas Andersson
body: The link just leads me to subforums. Don't see any article there that tells me where questions, answers, statistics once existing on answers.atlassian.com has gone, nor if it's worth my time asking the questions again.


Tags: community

feedback-forum
How to automatically link an issue to the parent/epic when the issue is linked to the story/child?
Asked by Presli Martinez:

When I link an issue to a story/child issue I need the issue to automatically link to the associated epic/parent as well. How could I create a rule to achieve this?

This is what I have so far. I'm not sure what the JQL is to direct the action to the epic rather than the child issue.

![Screenshot 2024-09-11 084615.png](https://community.atlassian.com/t5/image/serverpage/image-id/346863i31EAE0971B62DC11/image-dimensions/367x403?v=v2 "Screenshot 2024-09-11 084615.png")


Answers:
author: Trudy Claspill
body: Hello [@Presli Martinez](/t5/user/viewprofilepage/user-id/5589972)

Welcome to the Atlassian community.

Issue Linked is a special trigger because two issues are involved in the link. But the rule is triggered by only one of those issues, actually. Jira looks at the link relationship that is created between the two issues and the one that is considered the "source" in the relationship is the one for which the rule is triggered. That may not be the same as the issue you are viewing when you create the link. That is an important distinction.

You need to make sure that you understand which issue is going to be the source/trigger issue and which will be the destination issue for each link you create.

For a more detailed explanation of that topic, refer to the answer I posted on this Question:

<https://community.atlassian.com/t5/Jira-questions/How-can-I-get-field-from-linked-issue/qaq-p/2807497#U2807518>

Let us say issue A is the one that has the parent, and you are linking issue B to A.

If the rule is triggered by issue B then to create a generic issue link to A's parent you would simply use the Link Issue action (no branching needed) and for the parent to which you are creating the link you would use the smart value {{destinationIssue.parent.key}}

If the rule is triggered by issue A, then you do need a branch - For: Related Issues: Destination Issue. That shifts the rule activity focus within that branch to issue B. Within the branch you would again use the Link Issue action, and to specify A's parent as the issue to which you want to link you would use the smart value {{triggerIssue.parent.key}}

Note also that if Issue A, B, and the parent of A are **not** all in the same project then the rule you create will have to have a Multiple Project Scope and call out all the projects that could possibly be involved, or be a Global rule to include all projects in the Jira instance.


Tags: cloud

jira-cloud
Unable to create ticket is a project.
Asked by Safi Ullah:

We currently have multiple projects running in our organization in Jira, now I have created a new project, and I cannot create ticket under that new project. Although this new project has the same workflow that the other projects are utilizing.

I am able to see the newly created project in the projects tab but while creating a ticket, I don't see that project in the list of projects.

Regards,

Safi![SS.PNG](/t5/image/serverpage/image-id/346867i94C3C34B9B54D08D/image-size/large?v=v2&px=999 "SS.PNG")


Answers:
author: Dave Mathijs
body: Welcome to the Atlassian Community [@Safi Ullah](/t5/user/viewprofilepage/user-id/5589772)

I don't see the **Summary** field on the create screen of your issue.

Summary is a required system field. You cannot create an issue without filling out its Summary.

Can you make sure this field is added to the create screen (issue operation) that is linked to your screen scheme that is linked to your issue type screen scheme associated with your project?


author: Dave Rosenlund _Trundl_
body: Welcome to the community, [@Safi Ullah](/t5/user/viewprofilepage/user-id/5589772) ?

It sounds like there's something about the project or site permission scheme that's preventing this. Have you double-checked these?

-dave


author: ramyaallena
body: Hi [@Safi Ullah](/t5/user/viewprofilepage/user-id/5589772) ,

What [@Dave Mathijs](#) and [@Dave Rosenlund _Trundl_](#) are suggesting is correct, that the "Summary " is a required field for creating a new Jira issue. And you need to have " create issue" permission for that project.

Please check both of them with the project admin.

Thanks,

Vijaya Ramya Allena


Tags: cloud

issue

issues

jira-cloud

project

tickets

workflow
Issues with Done not equal to Resolved
Asked by Harry Dunn:

I am very new to Jira Dashboard and I am trying to create a Dashboard view for a team that wants to track their inbound tickets and resolutions, the typical (Avg. length it takes for each agent to complete a ticket)

I've managed to get the standard stuff in terms of:

- How many tickets assigned

- Table showing breakdown by stage (In Progress, Done, etc..)

I was wondering two things really:

1. How comes DONE does not equal RESOLVED - we have 50 x DONE tasks but 0 resolved?

2. How can I add filters to certain Gadgets? For example I want to be able to show the list of oldest In PRogress tickets but at the moment it shows me ALL tickets, even those in DONE status

I've searched on line an found videos about sprints and Jira filters but I don't think we use sprints and the filters aspect is a little confusing


Answers:
author: Danut M _StonikByte_
body: Hi [@Harry Dunn](/t5/user/viewprofilepage/user-id/5589982),

For a list of oldest tickets you could use the "Filter Results" gadget of Jira configured with a filter like this:

*project = "My Project" AND statusCategory != Done ORDER BY created ASC*

So first create a filter with this JQL and save it. Then add the gadget to the dashboard and configure it to use the filter that you created. Set the number of results to be displayed (up to 50).

This way you will get the oldest tickets displayed to your dashboard.

Danut.


author: Vicknesh Shanmugam
body: Hi Harry.

"1. How comes DONE does not equal RESOLVED - we have 50 x DONE tasks but 0 resolved?"

This is likely because the issues are in Done status but no resolution set to them. Can you add resolution to those issues and see if that changes anything?

"2. How can I add filters to certain Gadgets? For example I want to be able to show the list of oldest In PRogress tickets but at the moment it shows me ALL tickets, even those in DONE status"

Not all gadgets supports filters. You may check gadgets that supports filters here: <https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/>

For starters, you may try "Filter Results Gadget".

Regards,

Vicknesh (ServiceRocket)


Tags: cloud

jira-cloud