youngmon/atlassian-qna huggingface dataset:
Is there truly no way to turn off the new text editor?
Asked by Stephanie Shofner:

Hi there!

Previously we had the option to turn it off through labs. It has recently been forced upon me and has caused a lot of headache.

When I make cards for my work I am copying and pasting order forms from emails. I am using ctrl+shift+v to paste, which clears up a lot of the formatting issues, however it still causes a lot of spacing issues that I have to edit. The time it takes to make a card has basically doubled, and when I'm doing 100+ orders at a time that's absolutely miserable.

Is there any way to still turn this off? If not...hey Trello devs! Can you please? Thanks. :/


Answers:
author: Gaurav Kataria
body: Not an exact solution, but it sounds like you 'copy and paste' information often from emails, a good option would be to use Email-to-Board <https://support.atlassian.com/trello/docs/creating-cards-by-email/>


author: Stephanie Shofner
body: I have looked further and see that apparently it "slows things down" to keep both. I'm not sure how just keeping the old one and no longer offering support or updating it slows things down, but okay.

If this is the case is it a bug when I copy and paste an email onto a card for it to add line breaks that weren't present in the email? If so I would gladly report it as a bug.


Tags: cloud

trello-cloud
N?o aparece a op??o de desativar duplica??o de quadro
Asked by Rafaella Nads:

N?o quero que meu quadro possa ser duplicado e alguns colegas me informaram que existe essa op??o, ? s? desativa-la. Mas n?o consigo encontrar, j? pesquisei em tudo pra encontrar um tutorial, mas meu trello n?o aparece essa op??o. Como posso fazer?


Answers:
author: Alisson Sartor
body: Ola, Rafaella!  

N?o ? poss?vel impedir um outro usu?rio de copiar o quadro, visto que apenas por ter o acesso ao mesmo ? poss?vel replicar ao digitar em um quadro novo em outra conta, como o Trello ? uma ferramenta de colabora??o n?o existe uma op??o granular de controle nesse sentido  

Atenciosamente  
Alisson  
Trello Tean


Tags: cloud

trello-cloud
Como habilitar novamente um quadro?
Asked by Tainah:

Exclui um quadro da ?rea de trabalho e sou adm.

A op??o de reabilitar est? desativada para mim, al?m disso o quadro possui 9 usu?rios e gostaria de incluir mais um (totalizando 10) na vers?o gratuita e diz que j? excedi o limite de usu?rios.

Preciso de um auxilio


Answers:
author: Alisson Sartor
body: Ol?, Tainah!  

Bem vinda a comunidade.  

Poderia compartilhar o link desse quadro aqui caso ele n?o seja um quadro o publico? Se ele foi fechado apenas ele deve estar na op??o de ver quadros fechados para voce ou para o criador do quadro. Sobre o limite de usu?rios ele ? aplicado por area de trabalho, voce tem 9 usu?rios em um quadro mas tem algum a mais na sua ?rea totalizando 10?  

Atenciosamente  
Alisson  
Trello Team


Tags: not-applicable

provisioning-users
card button doesn't show to other users
Asked by Hadar Dan:

Hello, I am the admin of the board and my team member cannot see the card buttons I added.  
(I have the same buttom on another workspace and it work fine with the same settings)

i attached a picture of the settings

thanks

![trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/345536iB36EB11804D23445/image-size/large?v=v2&px=999 "trello.png")


Answers:
author: Augusto Lisboa
body: Hi, Hadar.

Ask the user to check the Automation page for "Show on this board" if it's enabled.

If not, try to unmark "Anyone in Workspace can enable this button" and mark it again.

The documentation "<https://support.atlassian.com/trello/docs/create-and-manage-automations/>" might have some helpful info.


Tags: cloud
is it possible to have one way sync between boards?
Asked by Martin Purmensky:

I would like to find out of this scenario is possible:  
We have a board "*operations* "  
and a board "*supplier* "  

When a job looks promising, we create a card in the board *operations* . Clients pays a deposit and we move the card to the board "*supplier* ". Once the supplier completes the job, we move it back to the board "*operations* " for further processing.  

Is it possible to copy every action that happens on the board supplier to the board operations, but not copy the opposite directions? There are some information that our supplier does not need to know, but we need to keep it on hand for processing past production. So the card would have ALL the action during the life of the project in *operations* , but the manufacturing process would be only in the *supplier* board.


Answers:
author: Shikha Verma
body: Hi [@Martin Purmensky](/t5/user/viewprofilepage/user-id/4519529). Yes, it is possible. You can create a Jira Automation rule for this with a trigger, specific condition and then action.  
You can also try third-party applications **Exalate and Issue Sync Pro**to resolve your issue. I personally tried both the apps, and they are easy to use.  

comments: author: Gaurav Kataria
body: Those are Jira applications. For Trello you could use **Unito**.


author: Martin Purmensky
body: Wow. $65 per month is more than we pay for Trello.


Tags: cloud

trello-cloud
Is there a way to restore a member who has been deleted?
Asked by Adria Di Maggio:

I deleted a member from my workspace today not realizing that all of their automations would also be deleted, is there a way to restore the automations?


Answers:
author: Gaurav Kataria
body: You will need to setup the automations again.


author: Shikha Verma
body: Hi, [@Adria Di Maggio.](#)  
If you delete a user, all the information he created in Jira will be left intact: the only change is that instead of the user name displayed, you will see the Former user. In my organization, many users already left, but their automation is still active.   

![Screenshot at Sep 05 00-25-08.png](https://community.atlassian.com/t5/image/serverpage/image-id/345624i56E810E082569BF9/image-size/large?v=v2&px=999 "Screenshot at Sep 05 00-25-08.png")  


Tags: cloud

trello-cloud
How to invite a member desactivated on a board ?
Asked by Clementine Maillot:

Hello,

I have a colleague that is back in our company. She was there 3 years ago. Her account has been desactivated for the past 3 years and I can't find how to add her back as a member on our team board ?

Thank you for your help.


Answers:
author: Alisson Sartor
body: Hello, Clementine!  

The org admin needs to enable the account again, so you need to reach out adn ask then to check, they are the ones that have permission.  

KInd Regards  
Alisson  
Trello Team  

<br />


Tags: cloud

trello-cloud
Is there a limit of time a card can be archived?
Asked by Elizabeth:

I am trying to find a certain card that I archived a while back, but I do not see it in the archive cards list. Do archived cards get auto deleted after a set time period?


Answers:
author: Alisson Sartor
body: Hello, Elizabeth!  

Welcome to the community.  

Archived cards will remain archived indefinitely. Although you or another board member can choose to delete those cards or send them back to the board at any time, they won't be deleted automatically. You can leave them archived for as long as you like and still retrieve them later whenever you need them.  

You can check more information on the link below  

<https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/>  

KInd Regards  
Alisson  
Trello Team

comments: author: Elizabeth
body: Thank you!


Tags: cloud

trello-cloud
Trello app error at login - browser support
Asked by P_ van Ooijen:

Hi,

I have problems login in to the app on a windows computer. ( Before my vacation there was no problem, i came back and i get te next error:

The current browser is not supported, please use Microsoft Edge, Internet Explorer, Chrome or Firefox 91+ to access this application.

Our IT is unable to find the problem. Actions they did (i do not know all the actions) was remove chrome and use Edge ( latest version) upgrade windows to windows 11. They tried much more but cannot find the issue. Hope someone can help me out.

I am now using the web version but prefer the app.


Answers:
author: Augusto Lisboa
body: Hi, There!

Can you double-check the steps on the doc "<https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/>"?

This includes deleting Trello local data, reinstalling de app, etc.


Tags: cloud

trello-cloud
Assign checklist item to members based on drop-down selection in custom field
Asked by Tariq:

Hi! I've assigned a few options in a drop-down list in a custom field. Now I want to create rules to assign various checklist items to the members of our team, depending on the option selected in the custom field list. Any ideas?


Answers:
author: Carolina Lopez
body: Hi Tariq, welcome to the Atlassian Community!

There are various ways to achieve the desired result, each with its own set of possibilities depending on the trigger you prefer.

If you want the rule to be triggered when the Custom Field is set, then the only option would be to assign all the items from a checklist to the same member. Here's an example:

```
when custom field "Options" is set to "Option 1", for each checklist item in a checklist named "Checklist 1", assign the item to member @username1
```

However, if the checklist item will be created after setting the Custom Field, then you'll have the flexibility to assign each item individually:

```
when an item is added to checklist "Checklist 1" in a card with custom field "Options" set to "Option 2", assign the item to member @username2
```

In either case, you'll need to create a rule for each dropdown option.

I hope this is helpful. Let me know if you have further questions, and I'll be glad to assist!


Tags: cloud

trello-cloud
How to change a language for the whole app
Asked by Livia Zajacova:

Hello,

I have recently mandated the Trello app for my colleagues however they do not speak English and I worked on the assumption that just as the web version, the windows app version would also be in Czech. The app lets me choose the language and change it, but it only changes in that window and not for the whole app. Is there a way to have the whole app be in the desired language without having to use the web version?

thank you


Answers:
author: Livia Zajacova
body: I spammed the change language button and restarted the app several times and it seemed to work


Tags: cloud

trello-cloud
Card Repeater power-up
Asked by ??????? ??????:

Firstly, there is an error with dates in the pop-up window. For example, next Friday is September 06. But the pop-up window at the bottom says September 05 (see screenshot). Secondly, after saving, the card will be repeated twice: on the fifth and sixth numbers. What to do?

![Trello.png](https://community.atlassian.com/t5/image/serverpage/image-id/345477i3227DBB7DDA792DA/image-size/large?v=v2&px=999 "Trello.png")


Answers:
author: Theodoro Reato
body: Hi there,

Could you check the timezone and the language you set on your Atlassian account? This would impact the next date on the Card Repeater.

You can check this information at <https://id.atlassian.com/manage-profile/account-preferences>

I hope this helps, have a great day.


Tags: cloud

trello-cloud
Open link without open the card
Asked by GEORGIOS SKLIAS:

Hi everyone,

Is there possible to open a link/ attachment without opening the trello card?

Thanks.


Answers:
author: Mirek
body: Hi [@GEORGIOS SKLIAS](/t5/user/viewprofilepage/user-id/5404034)

Attachment is connected to a Card not to a Board or Workspace so I am afraid that there is no OOTB way to open it (unless you have a direct link to the attachment itself)

Here are all information about how to work with attachments in Trello

<https://support.atlassian.com/trello/docs/adding-attachments-to-cards/>

comments: author: GEORGIOS SKLIAS
body: I see, thanks a lot, MIrek.


Tags: cloud

trello-cloud
How can I copy an Atlas project to a new project?
Asked by Andrew Ogbourne:

I want to copy at least the "About" information for an Atlas project to a new project.  
What I'm really trying to do is create a template project that has a particular structure of information in the "About" fields and use that as the basis for new projects.


Answers:
author: Mark
body: Hi Andrew,

Thanks for your question! We don't currently have a quick way to duplicate projects,

but templating is something we really want to do in the medium term. We'd likely have both some pre-defined templates as well as the ability to create your own. To help us best meet your needs - what sort of things would you look to put into a template for the About fields? It'd be great if we could meet your needs with another pre-defined template!
Logged in and set everything up on wrong account
Asked by Fleur Phillips:

Is there a way of transferring my company information from one Atlassian account to another? I assumed I was on my work account and set up a work Atlas, and now found that in fact I was logged in with my Google account - all my data needs moving across to my work account...is this possible?


Answers:
author: Aaron Geister
body: [@Fleur Phillips](/t5/user/viewprofilepage/user-id/5035522) welcome to the community.

If you put in a support ticket with Atlassian support they will be able to help migrate your data from one Atlassian ID to another and merge the data.

I have had to do this in the past to retain community data.

Hope this helps

comments: author: Fleur Phillips
body: Thanks I will do that then :)


author: Aaron Geister
body: [@Fleur Phillips](/t5/user/viewprofilepage/user-id/5035522) You can use this link to enter a support ticket if you are having trouble finding the right place to get to a support. <https://support.atlassian.com/contact/#/>


author: Fleur Phillips
body: Looks like I don't have the ability to raise a ticket :(


author: Aaron Geister
body: <https://support.atlassian.com> try this url. You have to be logged into one of your Atlassian ID'S.

If you are not an Atlassian or jira admin you should contact them from your organization for assistance.
Is there a list of third party integrations?
Asked by Nick Bernard:

I was going over the latest "What's New in Atlas" email (amazing progress by the way) and I am hoping that you have a list of the 40 3rd party vendors that Atlas can currently integrate with that were listed in the documentation. Also, if possible, is there a roadmap of integrations that are in the works?

Thank you in advance for your help!


Answers:
author: Mark
body: Hi Nick,

Glad you're enjoying the emails! I assume you're referring to the integrations we have via our smart links, as outlined in <https://intercom.help/atlas-by-atlassian/en/articles/6182947-produce-reports-and-integrate-with-other-apps-using-smart-links>

Here's a list of the smart link integrations that we've built out so far:

* Adobe XD
* Amazon
* Amplitude
* Asana
* Atl-link (Atlassian shortlinking)
* Avocado
* Azure DevOps
* Box
* Calendly
* Compass
* Confluence
* Dovetail
* Dropbox
* Facebook
* Figma
* GDrive
* Giphy
* Github
* Gitlab
* Hubspot
* Instagram
* Intercom
* Invision
* Jira
* Jira Align
* LinkedIn
* Loom
* Manjits
* Marvel
* Medium
* Miro
* Mural
* OneDrive
* Overflow
* Pipedrive
* Salesforce
* Slack
* Spotify
* Stripe
* Twitter
* Wikipedia
* Xero
* Youtube
* Zeplin
* Zoom

All of them should have fully rolled out to all of our customers though a few could still be in the process of rolling out. However, our smart links also support many, many more tools and sites via iframes. Try pasting links from the tools you use to see just how much you can pull through into Atlas today!


Tags: integration
Delete an update
Asked by dmitry.gil:

Scenario:

1. I created a project far earlier than actual project started
2. Added an update by mistake
3. Few months later when project started I added actual updates

Now my update history looks like:

1. Invalid update created few months ago
2. Many empty updates
3. Few actual updates

I would like to see only actual updates. Or at least updates from project start.

Ideally I would like to remove any update. Is it possible?


Answers:
author: Sarah Campbell Gates
body: I would also like to know this, it seems the Delete option is only on the most recent update and goes away as soon as there is another one.
Confluence embeds not working in Firefox?
Asked by Majken Longlade:

Looks like there's an issue with Confluence embeds in Atlas in Firefox. We get the error mentioned in this Firefox support doc - [https://support.mozilla.org/en-US/kb/xframe-neterror-page?as=u\&utm_source=inproduct](https://support.mozilla.org/en-US/kb/xframe-neterror-page?as=u&utm_source=inproduct)  

Tried embeds in Jira and they work fine. Anyone else seeing the same thing?  

Most of us use Chrome at work (I use Firefox for my personal browser) so this may have been going on for a bit before anyone reported it to me.  

We create one pagers in Confluence and then use the embed option to embed the one pagers into our project descriptions in Atlas.


Answers:
author: Majken Longlade
body: Looks like it works if I disable Enhanced Tracking Protection, and it remains working if I turn it back on. I guess once some cookie is established it keeps working?  

Can't recall if I did or didn't try disabling this at the time, assuming I didn't, but who knows!


author: Jan-Hendrik Spieth
body: Confluence look like this for me in FF 105:

![Screenshot 2022-10-20 102501.png](https://community.atlassian.com/t5/image/serverpage/image-id/221697iA9555FC8EC277A8C/image-size/large?v=v2&px=999 "Screenshot 2022-10-20 102501.png")

All fine in MS Edge.


author: Rachel Lin
body: Hi [@Majken Longlade](/t5/user/viewprofilepage/user-id/4840469)

Do you mind showing me what you're seeing? I couldn't replicate, as it looks like the embeds are working for me in Firefox but it requires you to authorise storage access in the embed frame first.

comments: author: Majken Longlade
body: This is what I see. It does seem to briefly display an Atlassian error message with a lock, but then this replaces it very quickly.

![confluence embed firefox error.png](https://community.atlassian.com/t5/image/serverpage/image-id/205533iB468F47B6A7A31A5/image-size/large?v=v2&px=999 "confluence embed firefox error.png")


author: Majken Longlade
body: Also, if I'm understanding the issue correctly, this wouldn't actually be a problem in Atlas, it would be some configuration that should include Atlas that doesn't. Perhaps because Atlas is always at team.atlassian.com and not part of our own Atlassian site?


author: Majken Longlade
body: [@Rachel Lin](/t5/user/viewprofilepage/user-id/1182714) any updates? Do you need any more info from me?
Can't add Atlas to my site
Asked by Charlie Carlton:

Hi

When trying to register via <https://start.atlassian.com/?startTrialProduct=townsquare>, after choosing my site I get the following error message:

![Screenshot 2022-06-14 at 13.08.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/201854i01180AA4E3B8C28A/image-size/large?v=v2&px=999 "Screenshot 2022-06-14 at 13.08.32.png")

Can you help? :-)


Answers:
author: Hans H
body: Check your licensing status that none of your licenses are expired or past due with payment.


Tags: sign-up
Atlas monthly goals digest email
Asked by Gabi Byrnes:

Question about the monthly digest email, which Atlas sends out shortly after month end, summarising all the updates of any goals / sub-goals which users are following.

When does that email get published?

It looks to be about 7 or 8 days after month end, judging from my inbox. But wondering if there's a more accurate answer! What's the actual timeline for release?

Keen to get some consensus in my organisation around when month end updates are due. Knowing when that email is triggered to send out to Atlas users would be v. helpful.


Answers:
author: Rachel Lin
body: Hi Gabi!

Goals operate on a monthly cadence. In Atlas, the schedule of reminders and digests is as follows:

* A first reminder goes out on the 1st of the month, prompting you for an update for the previous month
* A second reminder goes out on the 7th of the month, giving owners a week buffer to complete their update
* The digest then goes to followers on the 8th of the month (at 7am in the user's timezone)

<https://intercom.help/atlas-by-atlassian/en/articles/5203867-how-do-project-and-goal-reminders-work>

comments: author: Gabi Byrnes
body: Amazing! Thanks so much, Rachel, for the speedy response.
Can you change the date of the weekly email digest of updates?
Asked by Anne Willis - Archer IRM:

The email reminders for the weekly updates are scheduled for Fridays, but we would like them to correspond with our end of sprint days. Is there a way to change that scheduling for the reminders and update emails?

(Apologies if this has already been addressed, I may have not used the correct search terms when looking at the other questions)

Thank you


Answers:
author: Christel Gray
body: At this point, there's not. We're also wanting that functionality.

comments: author: Anne Willis - Archer IRM
body: Thank you for the response! I think that would help us get additional buy in from our stakeholders if the updates could be made on a different day and still be included in the weekly update email. We had questions from a stakeholder regarding why there were no updates and the PO had done them on Thursday instead of Friday (as they were scheduled to be out that day) so it didn't look great for our first go at using the product.


author: Dan Tombs
body: It would be great if this became a feature. Being able to specify the send date seems like an easy feature


author: Jo-Lee Bertrand
body: Agreed - we do fiscal year reporting so being able to update a goal based on fiscal period is more useful than monthly updates.


author: Brianna Dowdy _ DMS
body: Would love to have the ability to manually send this email out, or configure it going out more than once a week.


author: Marc Bailey
body: +1. Cadence of both goal and project review should be configurable. For example we would prefer fortnightly for projects, quarterly for goals, and Tuesday's are our cycle delimiter.

The reporting day and frequency for both cycles should be configurable.


author: Kate
body: My Environment are currently trialling Atlas for full roll out and this is one of our most constant pieces of feedback!  
One of our testing groups want to be able to send out updates on a Monday evening (they do their updates after the Monday morning Sprint Planning sessions so they can summarise what was completed the prior week and what they've planned ahead. The ability to choose when subscription emails are sent (even within the users option menu) would be so useful.
This is April. Why the main page keep showing me March?
Asked by gary.lee:

Hi Atlas team.

I just installed the app and am wandering around.

Whenever I hit the Home - Goal Updates, it shows March instead of April(this month)

Also, Home - Project updates also shows Last Week instead of this week. Is it intended?

![Screen Shot 2022-04-28 at 4.12.53 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/194972iF7524C0CB6C76C1A/image-size/large?v=v2&px=999 "Screen Shot 2022-04-28 at 4.12.53 PM.png")


Answers:
author: Vivian Chau
body: Hello [@gary_lee](/t5/user/viewprofilepage/user-id/3940601)  

Welcome, and thanks for exploring Atlas!   

We encourage people to update their goals on a monthly basis, and their projects on a weekly basis. That is why the homepage for the Goals section defaults to the previous month, so you can see what happened last month. Similarly, the homepage for the Projects section defaults to showing you what happened last week.  

You can watch an in-depth demo of this product linked to this [Help article](https://intercom.help/atlas-by-atlassian/en/articles/6131670-watch-a-demo-of-atlas) (scroll down to the second video).

comments: author: Marc Bailey
body: Suggestion: Cadence of both goal and project review should be configurable. For example we would prefer fortnightly for projects, quarterly for goals, and Tuesday's are our cycle delimiter.

The reporting day and frequency for both cycles should be configurable.