youngmon/atlassian-qna huggingface dataset:
Project Board
Asked by fatih.eksi:

Hi,

We have a jira work project but when we look the board we don't see the all issues at project board.

For instance, it looks like there are only 3 issues in control status at board.

![jira board.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223789iAC106C4A223FD637/image-size/large?v=v2&px=999 "jira board.jpg")

But when i look with jql, i see 19 issues in control status.

![jql.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/223790i53DDBB60E5328BAC/image-size/large?v=v2&px=999 "jql.jpg")

could you give me any advice what is wrong about it


Answers:
author: John Funk
body: Hi Fatih,

It looks like the Control status is a Done category of status. Done status category issues will disappear after the issue has been moved to those statuses after 2 weeks. That is probably what is happening with the issues on your board.

This cannot be changed right now.

comments: author: fatih.eksi
body: Hi John,

thanks for your reply. :) I understood how it is running now.


author: John Funk
body: Great!


author: David Morgan
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) - thanks for this, most helpful!


author: David Morgan
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) is there a way of re-instating Issues which were in the Done status please? Also this auto-archiving isn't very helpful.... is a permanent fix being developed?


author: John Funk
body: I hope there is a fix coming for the board - you can already do it on the List.

Your other option is to create a second board and view them there. Here is an article I wrote earlier this year on how to do that. Give it a Like for me if it is helpful :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


Tags: cloud

jira-work-management-cloud
JIRA_WBS??????????
Asked by sayuri:

JIRA?WBS???????????????????????

???????????????????????A??????????????????????????A????????????(????????????????????????????JIRA????????????????????  
??JIRA????????????????????????????????????????????????????????????


Answers:
author: Shin Asaba
body: > JIRA?WBS???????????????????????
>
> ???????????????????????A??????????????????????????A????????????(????????????????????????????JIRA????????????????????  
> ??JIRA????????????????????????????????????????????????????????????

**??** ?**?????** ?**????????**??????????????

![Alert_Progress Line_Critical Path.png](https://community.atlassian.com/t5/image/serverpage/image-id/224117iA024762E4D8C51AA/image-size/large?v=v2&px=999 "Alert_Progress Line_Critical Path.png")

1. **??**??????????????

* **??**- ???????

* **?? -**??????????????????

* **??** - ??????????????????

2.**?????** ????????????????????????????????????????????????????????????????  
??????????????????????????????????????????????????????????????

**?????**???????????????????

[![](https://www.ricksoft.jp/favicon.ico)\>\> ???????????? WBS Gantt-Chart for Jira 9.8.0????](https://www.ricksoft.jp/blog/archives/9275/)

3. **????????** ???????????????????????????????????????????????????????????????????  
??????????????????????????????????????

**????????**???????????????????

[![](https://www.ricksoft.jp/favicon.ico)\>\> ??????????????????WBS??????? for JIRA?????????](https://www.ricksoft.jp/blog/archives/623/)


Tags: addon-jp.ricksoft.plugins.wbsgantt-for-jira

cloud
All Issues (except for Done Issues) in a project have gone missing after adjusting workflow.
Asked by Andrew Ogbourne:

Hi. Help please!

All off the issues except those in Done status have gone missing.  
I have been adjusting the workflow for that project, including adding some project-specific statuses. (E.g. "MDE Backlog", "MDE TO Do" and "MDE In Progress"). I subsequently realised that I don't need the new statuses after all, so I have gone back to the previous workflow and scheme that uses the default Backlog, To Do and In Progress status.

However, I now have no Issues in the project except for the Done Issues. AARRGGHH.

It's not something in the Board view/filter I am using: I have opened a new Issues list and filtered only on the project. There seem to simply be no issues in the Project.

When I was adjusting the workflows, I let it take back up copies as suggested and I have tried switching back to them. None of them pick up the lost issues.

I ++*suspect*++ (and could well be wrong) that something happened when the system was reassigning Issue Statuses when switching workflows - and that it reassigned them to something completely invisible, or even trash. However, I don't know how to find out.

Can someone tell me the easy fix please!!


Answers:
author: Andrew Ogbourne
body: Update:

I think that the Issues are not missing: They have all been transitioned to Done status. I must have made a mistake in the mapping from one set of statuses to the new set (or in reverting).

Fortunately, I also had an error in my new workflow config - it did not add a Resolution when moving them to Done. That allows me to easily (by filtering on issues with Status Done but no Resolution) identify those that were changed to Done by mistake and (manually) revert them back to To Do.  

It will mean that some Issues that had been in In Progress will revert to To Do - but that's acceptable in the circumstances.   

I will update again later if this turns out to be the answer - or not.

comments: author: David Jensen Rosario
body: Hi Andrew,

I experienced the same issue. What happened with mine was when I edited the workflow and changed the names of the statuses, the existing issues under those old status names didn't automatically get assigned to the new status names,

What fixed it was going into list view, then toggling the status between the old state (previous name) and the new state (new name) so that it shows up properly.

Hope this helps.


author: Andrew Ogbourne
body: Fixed.

I just had to identify the issues that had been switched to Done and revert them to To Do. Manually but there were only 150 or so.

I'm not exactly sure what went wrong in switching the workflow in the first place. Obviously something to do with the reassignment of issues to the new statuses. I will be more careful the next time I do it!


Tags: cloud

jira-work-management-cloud
How to export this list?
Asked by Ronneth Dhanish:

I want to export issues with their details into an excel file. How can I![Screenshot (95).png](/t5/image/serverpage/image-id/223320i3AC5F8C931C81092/image-size/large?v=v2&px=999 "Screenshot (95).png") achieve this?


Answers:
author: Hamza Chundrigar
body: * Enter a JQL query to bring up the issues you want to export. You can use Jira's built-in JQL queries for this.
* Click '**Export** ' and '**Export Excel CSV (all fields)** ' or '**Export Excel CSV (current fields)**'
* Save and open your CSV file.

![Screenshot 2020-07-04 at 12.12.52 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/101687i9461603EFF0141CE/image-size/large?v=v2&px=999 "Screenshot 2020-07-04 at 12.12.52 PM.png")

comments: author: Thomas Ferri
body: What if there is no JQL Query?

I simply want to export all columns and all events. Running analysis on 15 months of items. Still no 'Export' button available?


Tags: cloud
Cloning cards & their child issues
Asked by Brittany Melville:

I know how to clone a card, but how can I clone a card along with all of its child issues? Or is there an easier way to create a template that can be repopulated and reused over time?


Answers:
author: Aaron Brady
body: Hi Brittany,

Welcome to Atlassian!

To clone the subtasks associated with a story or task you simply need to check the box next to subtasks and then click clone:

![Clone issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/223119i103DA72D5E760C2D/image-size/large?v=v2&px=999 "Clone issue.PNG")

If you want to clone epics, or entire projects, you should use a tool like Deep Clone. There are several redundant tasks that I have created templates for. When I need to clone them, I simply clone the epic and all of the stories that belong to it.

[https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?tab=overview&hosting=cloud)

Hope this helps!

-Aaron

comments: author: Brittany Melville
body: Hi Aaron,

That makes perfect sense now. For some reason last week when selecting the 'clone' option, I wasn't getting that second window with the checkboxes to include subtasks. I see it now.

Also appreciate you sharing the other resource for cloning projects.

Thanks for your help!

Brittany


Tags: cloud

jira-work-management-cloud
Created two new levels in JIRA Portfolio but can't seem to add more than the 3 default levels
Asked by hiren:

I am very new to JIRA Portfolio, and am trying to figure out how to build a five to six level deep hierarchy. I can use some help. By the way, I recognize that we probably shouldn't need to have such a deep hierarchy to begin with, but let's side aside that debate for now :)

So, in JIRA Portfolio hierarchy settings, I added two new levels. Let's call them Level 1 and Level 2. By default, it already has three levels in there. So, that makes for total five levels. After saving the settings, I created a new JIRA portfolio plan and tried to add some dummy items to build out a five level deep structure. That's where I am getting confused because it only gives me the choice to create an Epic and then from there two levels below it. So, no matter what I try, it limits me to three levels instead of the five levels that I am expecting.

I have used JIRA a lot before, but am new to JIRA portfolio, so please assume that I don't know anything about it. I figure I am missing something that is obvious.


Answers:
author: Earl McCutcheon
body: Hello [@hiren](/t5/user/viewprofilepage/user-id/3707341) ,

Thanks for reaching out, and from your description it sounds like you are looking at the Epic Hierarchy level in the plan view for the scope settings.

In the upper left of the Plan there is a drop down to select the hierarchy level that you are currently looking at and will only allow creating issues at the level you are viewing and lower.

From the plan it will be located here:

![Screen Shot 2020-01-15 at 3.51.59 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/79108iEAD2F490288B2E89/image-dimensions/224x138?v=v2 "Screen Shot 2020-01-15 at 3.51.59 PM.png")

And after selecting the highest level the option to create the top level initiatives levels should be avaliable:

![Screen Shot 2020-01-15 at 3.54.36 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/79109i0868982678FBA038/image-dimensions/230x140?v=v2 "Screen Shot 2020-01-15 at 3.54.36 PM.png")

Let me know if this is the case or if you are seeing something different. If this is not what you are seeing please add a screenshot if can without exposing any sensitive data.

Regards,  
Earl


Tags: advanced-roadmaps
Portfolio scheduling exception
Asked by PC:

I am currently seeing the Portfolio Scheduling exception.

Only the Scope Report is working. Nothing else! Can someone please help!

Message:

--------

Portfolio Scheduling exception.

===========================

=== Original Bug Report ===

===========================

com.atlassian.rm.common.rest.provider.exception.GsonDefinedError$DeserialisedDefinedErrorException: com.atlassian.rm.common.rest.provider.exception.GsonException$DeserializedThrowable: no feasible solution

at com.atlassian.rm.common.rest.provider.exception.GsonDefinedError.toSystemEntity:74

at com.atlassian.rm.jpo.rest.service.scheduling.calculation.GsonCalculationJobResult.toSystemEntityWithAssignments:89

at com.atlassian.rm.jpo.rest.service.scheduling.translation.GsonSolutionTranslator.deserialize:33

at com.atlassian.rm.jpo.core.scheduling.jobs.DefaultPersistentCalculationRetrievalService.getNewerCalculationJobSolution:63

at com.atlassian.rm.jpo.issueloading.lucene.issue.calculation.DefaultCalculationIndexService.get:54

at com.atlassian.rm.jpo.issueloading.lucene.issue.calculation.LuceneIndexCacheCalculationAccessService.get:29

at com.atlassian.rm.jpo.core.issue.DefaultCalculationAwareIssueService.getCalculationJobResult:276

at com.atlassian.rm.jpo.core.issue.DefaultCalculationAwareIssueService.getIssues:111

at com.atlassian.rm.jpo.core.issue.DefaultCalculationAwareIssueService.getIssues:102

at com.atlassian.rm.jpo.rest.service.backlog.BacklogRestEndpoint.get:123

at sun.reflect.GeneratedMethodAccessor6649.invoke:-1

at sun.reflect.DelegatingMethodAccessorImpl.invoke:43

at java.lang.reflect.Method.invoke:498

===============

=== Request ===

===============

No request information available

===================

=== Client Info ===

===================

User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.87 Safari/537.36 Local time: Mon Jan 13 2020 17:33:41 GMT+0530 (India Standard Time)

===================

=== Plugin Info ===

===================

Plugin build: 2.17.1

===================

=== System Info ===

===================

Jira Title: Qualys JIRA

Jira Version: 7.8.0

Agile Version: 7.8.0-DAILY20180212023044


Answers:
author: thalesc
body: I am having a similar issue, I would recommend that you contact Atlassian support, it may be faster than waiting for an answer here at the community. [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/?)


Tags: advanced-roadmaps
Portfolio for new Jira Cloud Next-Gen projects?
Asked by BartvanderSalm:

Is it possible to convert from next gen to a Portfolio supported project set up in JIRA?


Answers:
author: Michael Andolfatto
body: Hi [@BartvanderSalm](/t5/user/viewprofilepage/user-id/3704582) ,

You can't convert a project from Next-Gen to Classic unfortunately. It will involve creating a new Classic project and bulk moving all of your issues into it. Check out this post and read the **"Things to keep in mind if you migrate from next-gen to classic"** section if you plan to do so.

<https://confluence.atlassian.com/jirasoftwarecloud/migrate-between-next-gen-and-classic-projects-957974933.html>


Tags: advanced-roadmaps
Custom field type in Portfolio
Asked by Crystal:

I am configuring the custom fields for portfolio and it says our "So that" field is an unsupported type. I am wondering if this is because it's a multi-line text field (and whether these are currently supported).

On that note as well, I am wondering where I can find an overview to all the supported types currently. Thanks!


Answers:
author: Earl McCutcheon
body: Hello [@Crystal](/t5/user/viewprofilepage/user-id/3031135) ,

Currently, as you suspected, the the custom field of type "Text-field (multi-line)" is not a supported field type for Portfolio. And there are only a limited set of fields avaliable for use in portfolio.

A list of the supported custom field types can be seen in the Portfolio custom field documentation for Cloud and Server respectively with slight differences in avaliable field types per platform:

* [Jira Portfolio Server: Custom Fields](https://confluence.atlassian.com/jiraportfolioserver/custom-fields-967895171.html)
* [Jira Portfolio Cloud: Configuring custom fields](https://confluence.atlassian.com/jiraportfoliocloud/configuring-custom-fields-941618971.html)

Also we have the following Feature Requests (again cloud and server respectively) For collecting feedback and tracking interest in adding in additional custom field compatibility, please make sure to add your vote and any additional feedback you have on how this affects your workflow:

* <https://jira.atlassian.com/browse/JPOSERVER-155>
* <https://jira.atlassian.com/browse/JPOCLOUD-155>

Regards,  
Earl

comments: author: stadlerm
body: [@Earl McCutcheon](/t5/user/viewprofilepage/user-id/502460) Sorry, does this mean custom field types are not supported either?

As in a "custom field type" defined by a plugin


author: Earl McCutcheon
body: Hi [@stadlerm](/t5/user/viewprofilepage/user-id/1571947) ,

As covered in the KB's above:
> The following custom field types are supported:  
> * checkbox
> * date picker
> * user picker *(single user)*
> * number
> * radio button  
> * label
> * single-choice select
> * multiple-choice select
> * single-line text
> * URL *(read-only)*

So if an app has created and is using a custom field of one of these types, then it will be avaliable and supported, but if the app is using an alternate field type then it will also be unsupported.

As an example I just installed the app Big Picture as a test because I know it includes the field "Program Increment" of type "Text Field (single line)" and it is a supported field being this field type:  

![Screen Shot 2020-05-20 at 12.07.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/95662i7B480284B6F9ACCE/image-dimensions/509x157?v=v2 "Screen Shot 2020-05-20 at 12.07.18 PM.png")

Regards,  
Earl


author: stadlerm
body: So custom field types created by a plugin (see <https://developer.atlassian.com/server/jira/platform/creating-a-custom-field-type/>) would not be supported, correct?


Tags: advanced-roadmaps

cloud
Why are my Portfolio plan's customized view settings not defaulted to everyone when they access it?
Asked by Tracey_Mora:

In creating a Portfolio plan, the default view will only show three columns: Target Start, Target End, and Status.

After customizing the plan to show the information I deem relevant, I am unable to set this view for others; they will also only see the three columns I mentioned. Anyone else accessing this plan is forced to customize THEIR settings on the plan I created to my specifications in order to see what I need them to.

This makes it extremely difficult to collaborate if one is forced to constantly update view settings. Am I missing something here? I've seen no information on this topic but we deal with multiple plans requiring different views and a lot of time is wasted on reconfiguring if multiple people are trying to access this. The same problem arises if I'm simply accessing my plan from a different browser or computer.

I'm aware of the Share link option but this is purely Read-Only. Please help!


Answers:
author: Earl McCutcheon
body: HI [@Tracey_Mora](/t5/user/viewprofilepage/user-id/2465453) ,

Currently the functionality to share the working plan presets with other users is not avaliable, And I can see that you have already located and commented on the following feature request to add this in, Thanks for doing that it really helps us out in defining new functionality, and I'm just dropping the link here incase anyone else runs into this thread with the same question:

* <https://jira.atlassian.com/browse/JPOSERVER-1749>

If you see this and would like to see this feature implemented please make sure to add your vote to help us track interest for prioritization efforts and if you have the time to do so please feel free to add a comment noting any feedback for your use case that would help out as covered in the ["Implementation of New Features Policy"](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

Again thanks for the feedback Tracy, you rock!

Regards,  
Earl


Tags: advanced-roadmaps
I am subscribed to Portfolio for Jira and was using it a couple weeks ago... now I cannot access it
Asked by james:

I signed up for Jira, Confluence and Portfolio.

I have full admin ownership of our cloud products.

I see that Portfolio is subscribed to (still in free trial until Jan 27 then billing)

I even used Portfolio and had setup a few initiatives. Now, I cannot access it. No links, nothing.

Where did Portfolio go??


Answers:
author: Albert Kavelar
body: Hi James,

thanks for raising this with us, really appreciated. I'm Albert from the Portfolio for Jira Cloud team and this sounds like a bug we need to investigate. Could you please raise a support ticket at <https://support.atlassian.com/contact/> and let me know the ticket number then? Happy to look into this straight away.

Sorry for the inconvenience you experience with Portfolio, I'll do my best to sort this out ASAP.

Best regards,  
Albert Kavelar \| Portfolio for Jira Cloud

comments: author: james
body: Thanks Albert for following up.

My issue is now resolved. It looked like a permissions issue that got changed after deleting a Jira Project and possibly some other admin changes.


Tags: advanced-roadmaps
Can closed issues automatically disappear from my Portfolio plan?
Asked by Dimitri Honlet:

**Context**:

We have a team working with a Kanban board. The Portfolio plan is based on this board filter. When a story is finished, we put the status on 'Closed' and the resolution on 'Done' In Jira.

**Problem**: the closed issues keep appearing in my Portfolio plan in the scope view.

**Question**: isn't there any way to automatically exclude these finished issues (not using the filter)? I don't want to exclude them manually every time.


Answers:
author: Roi Fine
body: Hi [@Dimitri Honlet](/t5/user/viewprofilepage/user-id/1445220) ,

**To set how long to display completed issues:**

1. In your plan, click **settings** (![](https://confluence.atlassian.com/jiraportfolioserver/files/967895168/967895169/1/1553552785757/gear-alpha.png)) \> **Configure** \> **Issue sources** .
2. In the 'Completed issues' section, enter the **number of days** you want to keep completed issues in the plan.

More here - <https://confluence.atlassian.com/jiraportfolioserver/issue-sources-967895168.html>

Cheers,

comments: author: Dimitri Honlet
body: Hello [@Roi Fine](/t5/user/viewprofilepage/user-id/434632)

Thanks for your response!

Unfortunately I don't have a 'completed issues' section to configure the number of days.

![issue_sources.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/78631iD2477991399D333E/image-size/large?v=v2&px=999 "issue_sources.JPG")Probably a feature that is not yet available in older versions of Portfolio?


author: Roi Fine
body: Hi [@Dimitri Honlet](/t5/user/viewprofilepage/user-id/1445220) ,

I would strongly recommend adopting the new interface. But you can still filter completed issues in the older interface.

1. Go to **More (top Portfolio Scope navigation bar) \> Completion date**.
2. Select which filtering time frame you'd like to use for completed issues.

More here: <https://confluence.atlassian.com/jiraportfolioserver/using-the-scope-view-802170536.html>

I hope that helps,

Cheers


Tags: advanced-roadmaps

server