youngmon/atlassian-qna huggingface dataset:
How to localise statuspage
Asked by Cloud Account:

Hi dear community!  

1. Is it possible to translate free plan version of the statuspage via localise or something else?

If I understood correctly, you need to have hobby+ plan and custom domain to use this tool?

2. Do you use free plan statuspage? Is it possible to display at least some current situation or make automate (like ping etc)?

Thanks a lot!


Answers:
author: Scot Wilson
body: Hello Community People!  
I'm Scot from the Statuspage Support team, just adding some links to the official documentation in case this question comes up in your searches.  

We don't have any official translation support for public free pages, as our integration with Localize (documented [here](https://support.atlassian.com/statuspage/docs/translate-pages-with-localize/)) requires you to have a custom domain for your public statuspage instead of \<yoursite\>.statuspage.io, and [custom domains](https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/) require you to be on a Hobby plan at least. Localize support is also available for all private pages, but there's no free offering for our private pages  

I hope you all will share some examples of free plan statuspages you have, as we in the Support team love seeing the innovative uses people have used Statuspage for!  

Cheers,  
Scot.  


Tags: automation

cloud

language
JIRA status page component Automation
Asked by Abhishek Govani:

Hello Team,

I would like to modify the component Automation monitoring so that if the email contains the word "Triggered" it should take it as "down" and if the email contain word "Recovered" it should take it as up and make the component Operational.

Thanks,

Abhishek Govani


Answers:
author: Darryl Lee
body: Hi [@Abhishek Govani](/t5/user/viewprofilepage/user-id/4772165) ,

This is Darryl. I am here to help.

May I confirm with you that this inquiry is regarding the **Email Automation for Component** or the **Jira Software integration**?

The **Email Automation for Component** feature can only accept the predefined format in the **Email Subject** (such as "DOWN" \& "UP") for updating the components as described [here](https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/#Setting-a-component-to--quot-Degraded-Performance-quot--or--quot-Partial-Outage-quot-.). It doesn't work in the way you described.

The [**Jira Software integration**](https://support.atlassian.com/statuspage/docs/set-up-the-jira-software-integration/) is only for keeping your team in sync during an incident, making updates, and surfacing real-time Statuspage communications in Jira to improve time to communication and shared understanding. It doesn't work in the way you described either.

*** ** * ** ***

If you want to, I can help you file a feature request, but please let us know which feature you are referring to.

Thanks.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian
How can we remove the subscribe button from Incident that we are displaying on Statuspage?
Asked by Saddan Hussain:

How can we remove the subscribe button from Incident that we are displaying on Statuspage?![Stauspage-Subscribe.PNG](/t5/image/serverpage/image-id/187665iA21B4409479464ED/image-size/large?v=v2&px=999 "Stauspage-Subscribe.PNG")


Answers:
author: Charlie Misonne
body: Hi [@Saddan Hussain](/t5/user/viewprofilepage/user-id/4450997)

You can do that via the Subscribers settings.

1. Open you statuspage mangement page (manage.statuspage.io)
2. Go to **subscribers**
3. Click **Options** in the top rigt corner and choose **settings**
4. Here you can uncheck the options. The button should disappear  
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/187680i2F3442312D0E24F3/image-size/large?v=v2&px=999 "image.png")
Is possible to integrate Rocket Chat app to Statuspage ?
Asked by Sebastien Fid:

Hello everyone,

I have a question : is possible to integrate Rocket Chat app to Statuspage ?

Rocket Chat is an open source communication platform (like Slack) : <https://rocket.chat/>

Is possible to integrate Rocket Chat and Statuspage together ?

That is possible between Statuspage and Slack for example.

![Rocket Chat.png](/t5/image/serverpage/image-id/187260iBA3D31C0D389D357/image-size/large?v=v2&px=999 "Rocket Chat.png")

Kind regards,

Sebastien.


Answers:
author: Darryl Lee
body: Hi [@Sebastien Fid](/t5/user/viewprofilepage/user-id/4775276) ,

This is Darryl. I am here to help. :)

Understand that you would like to know if it's possible to integrate Statuspage with the Rocket Chat.

Unfortunately, there is no direct and built-in integration between Statuspage and the Rocket Chat. I have just created a feature request on your behalf, **STATUS-310**, and we will keep you posted.

Please note that our Product team reviews all FR together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

*** ** * ** ***

Alternatively, you may consider leveraging the Statuspage API to achieve a similar purpose.

Here I attach the [Statuspage API Document](https://developer.statuspage.io/) for your reference.

Thank you very much for your feedback in helping us improve Statuspage.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian
Customize Statuspage
Asked by FRBR National IT:

I am new to Statuspage. I am using an Enterprise subscription and trying to customize the page with our logo, etc. From the "Customization" page, when I click on the "upload image", the page freezes indifferently. What am I doing wrong?


Answers:
author: John M
body: Hello!

What file type and image size are you uploading? The recommended file size is 630px x 420px.

comments: author: FRBR National IT
body: John,

I am using a .jpg and .png file types and have resized the pics to different scales below 630x420 to no avail. I did notice that I can upload the same files from my personal laptop (really bad resolution but it worked). So I am thinking there maybe a security setting configured by my organization security to block this action.


author: John M
body: I'm glad you were able to get that working. Let me know if you need anything else.


author: Petar Stanojevic
body: I only get an error when i try to upload a logo. The file type is .png and the size is 256 x 347 px. It only pops up a red line stating error. Can you please help?

Regards,

Petar


author: John M
body: Hi [@Petar Stanojevic](/t5/user/viewprofilepage/user-id/4907163)

Can you please open a [support ticket](https://support.atlassian.com/contact/) so we can test with the same file you're using?
Is it possible to authenticate subscribers while still showing the page publicly?
Asked by Mahyar Raza:

I want a public facing website but I want the ability to subscribe to updates only be allowed for authenticated users.


Answers:
author: John M
body: Hi Mahyar,

There is no way to *both* have a public page *and* limit it to only allow authenticated users to subscribe. In that case, you would have to add the subscribers yourself from the management page for that to work. Most companies that have this type of a requirement have 2 status pages, one for the public and one for private, internal use. You can easily add multiple status pages to your account.
Incident History display limit
Asked by Ricoh Company:

We can use the Incident History to see incidents in the last 10 years, but what is the maximum number of records?


Answers:
author: Ricoh Company
body: When I contacted support, I received a reply saying that there is no limit to the number of incident data.

comments: author: Darryl Lee
body: Hi [@Ricoh Company](/t5/user/viewprofilepage/user-id/4792584) ,

This is Darryl, Statuspage Support. I am here to help. :)

Understand that you would like to know whether there is a hard limit on the number of records of the Incident History.

As to my knowledge, there isn't any limit on that. However, I have reached out to our development team for further confirmation and will get back to you.

Furthermore, would you mind providing us with the ticket number that you raised to contact my colleague?

Thanks.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian


author: Ricoh Company
body: The ticket link is here.

<https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-25049>

Thank you.


author: Darryl Lee
body: Hi [@Ricoh Company](/t5/user/viewprofilepage/user-id/4792584) ,

Thanks a lot for sharing the link to the ticket.

Yes, I just got another confirmation that there is no hard limit on the maximum number of records for Incident History.

On the other hand, we do have a limit on the number of open incidents, which is 100.

Hope this helps.

Kind regards,   
Darryl Lee  
Support Engineer, Atlassian
Statuspage - In App Messages - Delay or Dismiss Option
Asked by Robert Globisch:

Dear SP-community,

is there a built-in option to make the in-app embedded status page message postponed or dismissed by the user for a desired time period?

Background: The user shall not get embedded active status on every page visit or reload.

Thanks!

Robert


Answers:
author: John M
body: Hi Robert,

The status embed updates will populate on the site as soon as an incident is published and the user can dismiss the message at anytime by clicking the 'x'

The embed popup will not return until another update is made to an incident or a new incident occurs, regardless of page reload or new session.

The one exception to this is if you are using an incognito window, in which case it will populate on every page load.![status_embed.png](https://community.atlassian.com/t5/image/serverpage/image-id/186331iFCD18C0F7AF28CAA/image-size/large?v=v2&px=999 "status_embed.png")

comments: author: Robert Globisch
body: Thanks [@John M](/t5/user/viewprofilepage/user-id/4625213). We'll check the current implementation in regards to your described intended behavior.
Can we display status embed for specific components ?
Asked by Corentin Ardeois:

Hi,

We want to use status embed to display status embed popups to our applications.

However we have multiple web applications and would like to display popups only for components impacting the current application.

The goal is to avoid popups on specific applications that won't be impacted.

I guess we could build our own status embed, but I would like to know if the builtin one offers such a feature?

It could be done by specifying query parameters:  

```
<script src="https://xxxxx.statuspage.io/embed/script.js?component=id123&component=id234"></script>
```


Answers:
author: John M
body: Hi Corentin,

Currently there is no option to only show certain components on Status Embed. The alternative would be to [create your own status embed](https://support.atlassian.com/statuspage/docs/build-your-own-status-embed/) or create a separate status page for each application. Statuspage accounts can [host multiple status pages](https://support.atlassian.com/statuspage/docs/add-a-new-status-page/).
Are any Cookies set by StatusPage? Options to Opt-in before dropping them
Asked by David Hacking:

We have a corporate requirement to set all cookies to inactive and require the user to opt-in if any cookies are required. I'm sure this is a requirement from many companies.

Question 1: Does StatusPage drop any cookies on the visitors device?

Question 2: How do I enable and Opt-in or Opt-out option for any cookies?


Answers:
author: Abraham Musalem
body: Hey David,

Thanks for reaching out. Statuspage does not currently drop/collect any cookies on devices so there is no need to opt-in or out of any. If in the future we were to implement any cookies, we will definitely be adding an opt-in/opt-out prompt.

Let me know if you have any questions,

- Abraham, Statuspage support
How customisable is Statuspage?
Asked by Ahmet Kenan Gezici:

Hi community,

I recently started working on a Statuspage for our services \& I would like to have different kind of visualisations(e.g. heatmaps, list view, table view). I am wondering how can I tackle these in Statuspage? Is it possible to create these kind of visualisations or is it limited to uptime \& line charts?

Looking forward to your answer!


Answers:
author: Jesse Klein
body: Hello Ahmet,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions around customization.

The only visualizations we have are around component uptime and system metrics. The other things you mentioned like heatmaps, list views, and table views are not something that we offer. It might be possible to do this using custom HTML, CSS, and JS but it would involve building that from scratch.

Besides that, we unfortunately do not have a way to accomplish this.

Regards,  
Jesse
Is it possible to create lineage between two components?
Asked by Brad Auernig:

I would like to create a component that represents the Tableau Dashboard A. A shows data from a query from a dataset B.  
I would also like to create a component for B because some teams use B directly.

Is it possible to link those two components so every time I report an incident in B, A is also part of that incident and sends communications to its subscribers?  
Thanks!


Answers:
author: John M
body: Hi Matthew,

While there is no feature that makes one component 'dependent' on another component, you can add multiple components to a group, and then when creating an incident, you would select the group, rather than the component.

First, add a group to the component:

![Image 2-28-2022 at 10.55 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/185731i6CD5C7121FC9FC2F/image-size/large?v=v2&px=999 "Image 2-28-2022 at 10.55 AM.jpg")

Then, select the group when creating an incident and all of it's child components will automatically be selected:

![Image 2-28-2022 at 10.57 AM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/185732i8464E2CF55C17F34/image-size/large?v=v2&px=999 "Image 2-28-2022 at 10.57 AM.jpg")

comments: author: Brad Auernig
body: Hi John, thank you for your reply.

Unfortunately, the components are already added to my team's group. Is there a way in which I can have more than one level of groups? E.g. creating a subgroup inside of a group.

Thank you!


author: John M
body: Hi Mathew,

Currently there is no option for parent-child group relationships, however I did find a feature request already in our system for adding component groups as subgroups.
How to fix connection of JIRA to Crowd
Asked by Claus Muus:

I use a Crowd dictionary for SSO login to JIRA.

Now JIRA can not connect to Crowd because the authentication failed. Because of this, I can't login to JIRA. Also a login with an internal JIRA account is not possible since I have configured the Crowd SSO dictionary.

How can I fix my Crowd authentication configuration in JIRA without a login into JIRA, or how can I disable the Cword SSO configuration so that I can use an internal user account to login into JIRA.

It's not enough to update the crowd.properties File, since in JIRA ist's also necessary to update the dictionary settings in the JIRA admin section.


Answers:
author: Bruno Vincent
body: Hi [@Claus Muus](/t5/user/viewprofilepage/user-id/1282552)

Yes, if you disable Crowd SSO in seraph-config.xml you will be able to log into Jira with a Jira internal directory user. Then you will be able to fix your Crowd connection settings.

Please note that you will have to restart Jira after editing seraph-config.xml so as to take the changes into account.

comments: author: Claus Muus
body: Thank you. That works fine.


Tags: jira-software
Crowd LDAP
Asked by Harinder Singh:

In which backend file does we have the value of LDAP stored for connection in crowd ?

I need to change the LDAP details from backend, where do I need to make the changes. Please suggest.

Thankyou


Answers:
author: Steven F Behnke
body: Probably in the database, a table named like 'cwd_attributes' or 'directory_attributes'.

comments: author: Harinder Singh
body: Thank you Steven.. It was in **CWD_DIRECTORY_ATTRIBUTE**


Tags: ldap
Crowd cannot communicate with mail server
Asked by dpliatsios:

Hello all,

I have installed Crowd in my local server and I cannot configure it to use a GMail account.

I have set the following settings:

**SMTP Host**: smtp.gmail.com

**SMTP Port**: 465

**Username**: t\*\*\*ar@gmail.com

**Password**: \*\*\*\*\*\*\*\*

and enabled the **Use Secure Sockets Layer (SSL).**

However, if I try to send a test email I get the following error:

**Test failed**

There was a problem communicating with the mail server.

```
DEBUG: setDebug: JavaMail version 1.4.7DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle]DEBUG SMTP: useEhlo true, useAuth trueDEBUG SMTP: trying to connect to host "smtp.gmail.com", port 465, isSSL true
```

I have used the same settings in **Confluence**and everything works as expected.

Thank you for your time


Answers:
author: AnnWorley
body: Hi, welcome to the Community!

It looks like you have to import an SSL certificate and configure a JNDI resource before you can use Gmail for an SMTP server with Crowd. This article has all the necessary steps [Using Gmail as a Crowd Mail Server](https://confluence.atlassian.com/crowdkb/using-gmail-as-a-crowd-mail-server-245827276.html).

I look forward to hearing how it goes.

Ann

comments: author: dpliatsios
body: Hi,

thank you for your valuable answer. Everything worked!

I am having a similar problem with **Bitbucket** . I followed [this documentation](https://confluence.atlassian.com/bitbucketserverkb/configuring-the-mail-server-to-use-gmail-779171673.html) but I get the error "Sending mail failed. Please verify the mail server configuration and check the logs for details". I noticed that there is no JNDI option for Bitbucket.

Bellow you can find a screenshot from the settings:

![bitbucket.png](https://community.atlassian.com/t5/image/serverpage/image-id/28662i0BCF3923622CA696/image-size/large?v=v2&px=999 "bitbucket.png")


Tags: email

gmail

smtp
Single Sign on
Asked by Gagan Kohli:

Hi All,

We have just bought Confluence and JIRA and would like to know how to enable Single-Sign on with my existing official system/ laptop login?

Any add-on or plu-in available for this?


Answers:
author: Bruno Vincent
body: Hi [@Gagan Kohli](/t5/user/viewprofilepage/user-id/1727957)

My understanding is that you want Windows desktop SSO, meaning that you want to be completely password-free once you've logged onto a workstation that is part of your AD/Windows domain.

You will actually need a third-party add-on for this. For instance, you might want to take a look at [Integrated Windows Authentication for Applications using Crowd](https://marketplace.atlassian.com/apps/1213728/iwaac-kerberos-sso?hosting=server&tab=overview) (IWAAC).

(Disclaimer: I work for the vendor of the IWAAC plugin)

There are obviously [other add-ons](https://marketplace.atlassian.com/search?query=kerberos) implementing that feature on Atlassian Marketplace.

Hope this helps.

Bruno


author: Mikael Sandberg
body: Also take a look at this KB that Atlassian Support put together about SSO, [Single Sign-on Integration with the Atlassian stack](https://confluence.atlassian.com/kb/single-sign-on-integration-with-the-atlassian-stack-794495126.html)


author: Lauren Schroeder
body: Hi Gagandeep,

I would take a look at Crowd. <https://www.atlassian.com/software/crowd>

You can configure it to sync with AD and it integrates with all Atlassian applications.

Best,

Lauren


Tags: atlassian-support
How do I edit UserName for newly created user for JIRA Service desk?
Asked by Ani Vaghela:

How do I edit UserName for newly created user for JIRA Service desk? It defaults, but we need specific username to match rest of our other applications.


Answers:
author: AnnWorley
body: Hi Ani,

I cannot tell for sure but from "It defaults, but we need specific username" it sounds like the users exist in an external user directory like LDAP and have usernames defined in those directories. If the users are being copied over from Active Directory for example, then the user names would not be able to be edited in Crowd.

Because user names can vary between applications and to accommodate use cases like yours, Crowd has an alias feature that allows the same user to log into different applications with different names. Please check whether this will work for your case: [Specifying a User's Aliases](https://confluence.atlassian.com/crowd/specifying-a-user-s-aliases-194805921.html)  

Thanks,

Ann


Tags: jira-service-desk
Is there a way to bulk change email addresses in Crowd or Jira, or both for those of us w/ both?
Asked by Rob Horan:

My company got bought by another company. We are migrating people's addresses from say a@b.com to c@d.com

Rather than having to go to every bloody user page and go through the 1000 steps to update a single piece of data, is there a way to feed a list of names and addresses to change? Maybe old address, new address in CSV format?

I should mention its not just a domain change, the naming convention has changed as well.


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Rob Horan](/t5/user/viewprofilepage/user-id/853604),

This is definitely possible and much easier when you have a CSV to read from.

Using the REST API - write a script that reads the CSV and makes a update call to Jira.

[api/2/user](https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/user)

For example a PUT request to

```
/rest/api/2/user?username=oldusername
```

with this data

```
{"Name":"newusername","EmailAddress":"newemail@email.com"}
```

Let me know of any questions.

comments: author: Rob Horan
body: Can this be done for Crowd?


author: Edwin Kyalangalilwa
body: Yes.

[Crowd REST resources](https://developer.atlassian.com/server/crowd/crowd-rest-resources/)

Crowd as well has this endpoint .. that updates a user

    PUT /user?username=USERNAME

    Updates a user


Tags: email

jira-core

jira-core-server

server

user

user-management