How to copy comments from the original issue to the cloned issue
Asked by Nonla KONE:

Hi,

I would like to copy comments from the original issue/request to the cloned issue.

I found a documentation through *jira software support* but it doen't work.

***"Configuration rule has been changed by an administrator"*** ; so what should i do?

Please find attached the details of the rule i have writted.

Is there any mistakes? Do you have another solution ?

Thanks in advance.

N.KONE![Automation - copy comments 1.jpg](/t5/image/serverpage/image-id/336088i45A0C9CFC6F48962/image-size/large?v=v2&px=999 "Automation - copy comments 1.jpg")![Automation - copy comments 2.jpg](/t5/image/serverpage/image-id/336089iA3D8618242587A99/image-size/large?v=v2&px=999 "Automation - copy comments 2.jpg")

[How to copy comments from the original issue to the cloned issue](https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html#:~:text=Cloning%20enables%20you%20to%20%22duplicate,entity%20from%20the%20original%20request)


Answers:
author: Clara Belin-Brosseau
body: Hello [@Nonla KONE](/t5/user/viewprofilepage/user-id/5504413)

If you're seeking for an easier way to **copy comments from the source issue to the clone** , you can try our [app Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2757150&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/copy-an-issue-and-all-its-comments-or-attachments-?&utm_source=community&utm_medium=answer&utm_campaign=question_2757150&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).

Kind regards,

Clara


author: Luka Hummel - codefortynine
body: Hi [@Nonla KONE](/t5/user/viewprofilepage/user-id/5504413) and welcome to the community!

Copying comments from the original issue to the cloned issue can indeed be a bit tricky. If the documentation you found didn't work due to configuration changes, and you are willing to try a third-party app, I recommend trying out our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757150). This app allows you to clone issues with all their details, including comments, attachments, and more.

![image-20230824-152029](https://community.atlassian.com/t5/image/serverpage/image-id/336652i5C9A5FDF4815A843/image-size/large?v=v2&px=999 "image-20230824-152029")

You can also [trigger a Deep Clone with Jira Automations via looping transitions](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation#AutomationforJiraviaWorkflows-HowtoTriggerDeepCloneFromJiraAutomation(Company-managed)?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757150), or just add a [Deep Clone post function](https://documentation.codefortynine.com/deep-clone-for-jira/workflow-post-functions-and-jira-automation?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757150) yo your 'Create' transition.


author: Nicolas Grossi
body: [@Nonla KONE](/t5/user/viewprofilepage/user-id/5504413) Welcome! You might take a look at this link: <https://community.atlassian.com/t5/Jira-Service-Management/How-to-copy-a-comment-from-a-child-ticket-to-a-parent-in-another/qaq-p/2022942>

Nicolas

comments: author: Nonla KONE
body: Thanks [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) for your help.

I tried to adapt the rule to my requirement but it doesn't work.

I don't know where is the mistake.

Anyway thanks for your kind lookup.

NKONE


Tags: cloud

jira-cloud