youngmon/atlassian-qna huggingface dataset:
What effect do page labels have on search results and element precedence weighting?
Asked by Teresa Oliver-Merrill:

We want to curate content in a particular site and need to understand the effect of labels and other page elements on processing searches.


Answers:
author: Brant Schroeder
body: [@Teresa Oliver-Merrill](/t5/user/viewprofilepage/user-id/4286235)

Welcome to the community.

Labels just provide an additional way to find content. To understand how the search results are ranked you can reference this KB. <https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html>


Tags: confluence-server

server
Permissions to View space
Asked by Kimberly Weithoff:

I have created a space with a few pages. I would like for it to be visible by all. Right now I have to give specific permissions to users and some of the people that need to see it cannot be found in the user drop down list.


Answers:
author: Taranjeet Singh
body: [@Kimberly Weithoff](/t5/user/viewprofilepage/user-id/4286169) Can you share the screenshot of the Space permissions so that Community members here can understand what you are trying to ask and achieve here, and provide more guidance accordingly?

Meanwhile, you can also check with your Confluence Administrator if the users you are expecting to assign Space permissions to, have been granted access to Confluence application/product already?


author: Michele Harashe
body: Do you want it visible to only licensed users or to unlicensed users or both?
How Do I Not Have the Same Attachment In Every Attachment Panel on a Page
Asked by Rex Miller:

On a page I have a section. Inside the section is a panel named DOCUMENTATION. Inside the DOCUMENTATION panel are four more panels with different labels to indicate the type of subject matter attached to that panel. Inside that panel is the Attachments macro. For instance

++**DOCUMENTATION**++

**Data Sheets**

(attachments)

**User Manuals**

(attachments).

Ideally I could drop in whatever document to where ever based on its subject matter but evidently Confluence sees all attachments the same and all attachments appear in each Attachments panel.

So is there a way to segregate attachments so that they don't appear in each panel?

thanks


Answers:
author: Nic Brough -Adaptavist-
body: I suspect your four attachments macros simply have no selection criteria, so they're displaying and working with all the attachments on the page. I think you might want to edit them to add "label = \<whatever the label is for the section\>"

The drag and drop isn't going to work though, the attachments macro isn't clever enough to know what to do with the attachment to get it to appear when you have set selection rules. In an ideal world, if you did an attachment macro with "label = Dave", the drag and drop would know to add "Dave" as a label to the incoming attachment.


Tags: confluence-server

server
Cannot move pages from one space to another because of draft content I cannot find
Asked by Ezra Berger:

I am working to consolidate pages from a number of spaces into a new space. A normal issue is that pages will have similar names. Usually this is solved by just renaming a page. The problem I am having is that sometimes when I move a bunch of pages I get an error because the draft pages ( which I did not create ) are the ones with the duplicate names.

Because I did not create them and there are tons of pages in the group that I am moving I don't know how to find these drafts and delete them.

This is what the error looks like ![Screen Shot 2021-03-02 at 11.11.08 AM.png](/t5/image/serverpage/image-id/132681iA44238379C56ABD9/image-size/large?v=v2&px=999 "Screen Shot 2021-03-02 at 11.11.08 AM.png")

I am a space admin, is there a way to find all the existing drafts of pages in the space and delete them. All the articles I can find simply give instructions on how to edit personal drafts.


Answers:
author: Christoph Voigt
body: Same challenge for me. Is there a way known yet?


Tags: cloud

confluence-cloud
Notify when another agent is working on a ticket to refrain from duplicate comments
Asked by Hanna Tamrat:

Is there a way for agents to see when another agent is actively working a ticket? Meaning there is some sort of message that appears at top stating "John is typing up a response..."

We are seeing agents respond to tickets at the same time causing duplicate comments from agents on one ticket.


Answers:
author: Nic Brough -Adaptavist-
body: This was asked yesterday, and it's worth a read of the full conversation, rather than me copying and pasting someone else's answers! See <https://community.atlassian.com/t5/Jira-Core-questions/Responding-to-a-ticket/qaq-p/1625753>


Tags: cloud

confluence-cloud

jira-service-desk
Server met an unexpected error
Asked by Jeremiah Robertson:

![server error.PNG](/t5/image/serverpage/image-id/132678i67D9C40AA129F09C/image-size/large?v=v2&px=999 "server error.PNG")I get this error when trying to use Requirements Yogi. Any ideas?


Answers:
author: Brant Schroeder
body: [@Jeremiah Robertson](/t5/user/viewprofilepage/user-id/4285910)

You will need to contact support so they can see what the actual error is and fix it.


Tags: cloud

confluence-cloud
Fillable word doc import to confluence with drop downs
Asked by Dave Robertson:

Hi there,

I have a Word Doc that has Combo Box's which have a carousel drop down and check boxes. When I make it a Confluence page it losses the functionality of being fillable. Does anyone know how to import a Word Doc make it a Confluence page and keep all the functionality?


Answers:
author: Shannon S
body: Hello Dave,

Welcome to Atlassian Community. It's nice to meet you! I understand you want to [import a Word document](https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/) with advanced formatting.

Confluence does its best to match the Word document format using the Confluence editor's [markup capabilities](https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/). Any advanced formatting where there is no equivalent, such as the combo boxes, will not convert.

There may be a workaround using one of the available add-ons from Atlassian Marketplace. I recommend you start with the examples below.

* [All-in-one File Importer for Confluence](https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?hosting=cloud&tab=overview)
* [Atlassian Marketplace - Confluence Cloud add-ons for forms](https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=forms)

My colleague Zak responded on a similar thread for further information on this subject.

* [Importing a word template into Confluence or creating complex templates in Confluence](https://community.atlassian.com/t5/Confluence-questions/Importing-a-word-template-into-Confluence-or-creating-complex/qaq-p/849895)

I hope that is clear, but please let me know if you have any questions!

Take care,

Shannon

comments: author: Dave Robertson
body: Hi Shannon, thank you very much!


Tags: cloud

confluence-cloud
How to create a Calendar with Hierarchy?
Asked by Brian Gale:

Hello everyone,

What we are trying to do is to figure out how to create calendars with a hierarchy in Confluence. Having single-layer hierarchy is easy to do - user A makes a calendar, user B adds user A's calendar as a shared calendar.

We have several scenarios where this would be beneficial. One scenario is we have individuals with their calendars, their immediate supervisor has added their direct reports with shared calendars, but we would like this to go higher up than just one level. For example, I make a calendar for my planned vacation. My boss adds my calendar as a shared calendar as well as everyone in her team and now she has a nice view of her teams vacation schedule. Her boss wants to view her teams vacation schedule and he has no easy way to do that. He needs to contact my boss and get the list of calendars to add and this list needs to be maintained as staff changes. And this becomes an even bigger problem as you go up the manager levels. If my boss's boss could inherit my boss's calendar and implicitly inherit her teams calendars it would make the process a lot more simple.

An alternate scenario - User A has a personal space with a calendar they maintain for their vacation days. They work on 3 different projects, so on these projects User A's calendar is shared. These 3 projects along with 3 other projects are managed by a single project manager and they want to see the vacation time planned for the teams that are working on all projects they manage.

With the current calendars (Team Calendars), we see no way to manage this in an efficient and reliable manner without either sending emails to everyone you THINK will be impacted by a change (which is an error prone process) OR having data duplication (keep the vacation calendars stored at the project level and have a different event per user's vacation day(s)). Is there an easier way to do it either with Team Calendars OR with any other calendar related addons?


Answers:
author: Fabian Lim
body: Hi [@Brian Gale](/t5/user/viewprofilepage/user-id/53006)

I haven't seen any add on that could do this. You may have to consider other platforms to satisfy requirements.

Regards


Tags: confluence-server

server
Trello color label SIZE
Asked by Ann Marshall:

This may seem a silly question, but is there a way to control the size of the color label that appears on the card? It seems like they're much bigger now, and the problem is that it makes each item on my list twice as "tall", meaning I can see fewer items on my lists without scrolling. Is it my imagination, or are these labels much bigger than they used to be? Have I inadvertently changed a setting somewhere?


Answers:
author: Matthew N
body: Hey Ann

If you click on a label on the front of the card, it will go back to normal size. It's enlarged now because you must have clicked on a label which expands it to include a label name (if applicable).

comments: author: Ann Marshall
body: Fantastic! I think I clicked everything except that. I appreciate you taking the time to answer.

Best,

Ann


author: OLGV.
body: Hi all,

It seems that alongside folding/unfolding labels, there is also a way of having them even thinner? And positioned at the top?

![file-2ucpW6bzqc.png](https://community.atlassian.com/t5/image/serverpage/image-id/71099i18A0C30BAA836561/image-size/large?v=v2&px=999 "file-2ucpW6bzqc.png")

I can't seem to find from where to enable this, any suggestions?

Thanks


author: Frank W
body: hey Matthew, that is the "trick of the (first) day" for me as starter here in this community. That function ist cool for new members in boards with lots of labels for learning more about the meaning of every color. Thanks for your answer here. Greetings from Frank


Tags: label
auto-sort todos based on the priority you've set?
Asked by lookingforagoodtodosoftware:

how?

what are the steps?


Answers:
author: Mike
body: Hi there,

Trello doesn't currently have a feature to automatically sort your cards based on priority---built-in sort features can be activated to sort a specific list by creation date or due date, but not any sort of priority.

One option you might want to look at is Sortello, a third-party product that help you sort your cards.

comments: author: lookingforagoodtodosoftware
body: cant find this on google

what it do?


author: lookingforagoodtodosoftware
body: **++heyyy++**

cant find this on google

what it do?


author: lookingforagoodtodosoftware
body: someone knows


Tags: automation

task
repeat / recur todos at specific times, and notifies you at the specific time?
Asked by lookingforagoodtodosoftware:

**how to repeat / recur todos at specific times? ('reminders')**

what are the step?

**and how to notify you via**   

\* constant sound (until you turn it off)  

\* or visual notification (until you turn it off)  

*multiples times for the notification is also good like being able to notify ahead of the time*


Answers:
author: Torben_trello
body: We do offer a Power-Up that might help. The Card repeater: <https://help.trello.com/article/1068-using-the-card-repeater-power-up>

In regards to notification, Trello only serves a notification 24 hours before a card is due. You may want to consider integrating your Trello with calendars like Google Calendar, and then using their mobile apps to set push notification intervals (since the calendar apps offer more customization for that than Trello itself does) More info is here: [Using Trello with Google Calendar](http://help.trello.com/article/829-using-trello-with-google-calendar)


author: lookingforagoodtodosoftware
body: someone knowss


Tags: automation

notification
How can I change the position of a card inside a list through the keyboard shortcuts?
Asked by criarlogins:

I want to reorder the cards inside the same list using the keyboard


Answers:
author: Matthew N
body: You can't move cards in a same list via shortcut, only move cards to adjacent lists

### Move Card to Adjacent List ,.\<\> {#toc-hId-1596762253}

Pressing "," or "." will move a card to the bottom of the adjacent left or right list. Pressing the left or right angle brackets (\< and \>) will move a card to the top of the adjacent left or right list.
How can I block several dates in Trello Calendar
Asked by Christen:

I want to block several dates i calendar one card. How do I do that?


Answers:
author: Matthew N
body: Hey Christen

There's not a way to "block out" dates on the calendar. You could create new cards with due dates and have the card named "unavailable' or something similar, so when looking at the calendar you'll know at a glance.
How to specify which Trello notifications different people can see
Asked by sam hyde:

I haven't seen this specific query elsewhere so apologies if it's here somewhere!

I have different team trello boards sending alerts to different slack channels. I want to send a majority of these alerts through, but I want people in those teams to only be notified IF they are mentioned within the ticket using their alias or they are assigned to it - is there a way of linking Slack ids with Trello ids?

Or maybe there is another way to keep this clean?


Answers:
author: Teddy
body: Hi Sam,

There is unfortunately not a way to restrict notifications from Trello in Slack in the way that you describe.

I think it would be a great addition, and I'll pass it along to our team for consideration. Thanks for the suggestion!


Tags: slack
How to get the date when label is applied to card
Asked by Vesela Kakrinska:

Hello all,

Can you tell me how with api requests to take the date when label is applied to card? I tried to get it from the /cards/{id}/actions endpoint, but it doesn't return actions with type addLabelToCard or updateLabel.

Best regards,  
Vesela


Answers:
author: bentley
body: There isn't currently a way to retrieve the date that a label was added to a card via the API. Those actions are one of the [excluded action types](https://developers.trello.com/reference/#action-types). The only way to receive those actions is by [creating a webhook](https://developers.trello.com/page/webhooks) on the card or board.


Tags: date

label
How can i make the notification icon show me all notifications from all boards in one place?
Asked by Alicia D?ez:

Is there anyway for me to be informed about all changes that occured across all boards in one place? Do i really have to check the activity log of every single board to know about the changes that might have occured? And what constitutes a notification? Checking all items on a checklist to fully complete a task does not seem to be worthy of a notification on trello.

Also if copy a card frm one board and paste it on another board, is there any way for the copied board to be automatically updated if changes are ade to the original card in another board? Do i have to remember which board the card was originally on and manually update it everytime?

Someone please help me. This current system seems to be inefficient to me and actually ends up wasting my time which is very counter productive to the reason why i started using trello in the fist place.


Answers:
author: Matthew N
body: Hi Alicia

Any notification that is triggered for you will be seen in your notification center. The notification center is account specific, not board specific, so all notifications across all boards will appear there.

Notifications are based upon subscription to the board, list or card and are triggered for specific actions that other users take (no action that you perform will trigger a notification). The full list of those notifications can be found [here](https://help.trello.com/article/793-receiving-trello-notifications).

In order to get cards to update based on another card, you need to use the Board Sync by Unito or the Card Sync power up

comments: author: Alicia D?ez
body: Hey Matthew

thanks for your reply. The notifications being account specific is what i expected. But that is not what is happening to me here. It is indeed board specific. I can only view notifications once i enter a board. The notification icon on my Trello homepage is completely inactive and only shows that i have a notification once i enter a board. It only has notifications pertaining to that specific board.

Maybe i have to tinker around with some settings? It would really expedite the process is someone could tell me exactly what settings i have to change as opposed to me going through each and every aspet of the settings menu.

Thanks for the info on the power up.
Time format wrong for English (AU)
Asked by Stephen Bounds:

Hi, even though I have English (AU) set under "Change Language...", due dates are showing as MM/DD/YYYY. Australian dates should be DD/MM/YYYY.

My memory is that this is a fairly recent regression. Any ideas what can be done to fix the issue?


Answers:
author: Torben_trello
body: Thanks for bringing this to our attention. This was caused by a change on our end - I'll have our team take a closer look and hopefully roll out a fix soon.
Trello in public networks (wifi) - privacy concerns
Asked by Peter Heuer:

Hello, I have concerns, to use trello in a public wifi, since the trello board name and the card names are part of the URL, when accessed.

Thus it would be possible for the admin of the network, to see what topics I am working on...

What do you think about my concerns?

Thanks, Peter


Answers:
author: marc -Collabello--Phase Locked-
body: When you use Trello over https, i.e. a little lock appears in your browser bar, a third party can't see which specific URL you access on Trello.

It works like this: your computer makes a request for a secure connection to Trello, i.e. [https://trello.com.](https://trello.com.?) (This could be seen by a Wifi network admin.)

Once the secure connection is established, your computer requests the specific Trello URL, i.e. <https://trello.com/b/123secret/> . The Wifi network admin won't see the part /b/123secret/ , as this is encrypted as part of the https protocol.


author: Torben_trello
body: Unfortunately, there is no way to prevent or hide the board title in URL's. If you are concerned about that, we'd recommend using only trusted networks or secure your connection appropriately, e.g with a VPN.


Tags: privacy

public
How to restore deleted team from a board
Asked by Marccio Alcaide Maia da Costa:

**Hello, guys!**

Unfortunelly I deleted a Team from a Board, but now I Can't acess this board because it is private.

How can I undo this action ? Is it possible ?

Thanks !


Answers:
author: Teddy
body: Hi Marccio,  

It is unfortunately not possible to undo that action.  

You will need to reach out to a current board admin to have them help you get that board added back to the team.
Can I make a list/card only visible to a speciifc user on Trello?
Asked by Deepu Kochuparambil:

I want to have specific lists/cards only visible to specific people - one list/card per person, actually. I want to keep a member of a list/card from seeing other lists/cards. I don't want them seeing everything in the board and I'd rather not have a different board for each person as that would be more cumbersome. Is this possible?  


Answers:
author: Carlos_Abreu
body: Is it something being planned for Trello? It'd make Trello much more useful.


author: Matthew N
body: Hey Deepu

Trello doesn't support having cards visible to only specific users of a board. Any user on the board will be able to see all cards and lists. You will need separate boards for card privacy.


Tags: list
s there a way to remove something on the things to do list on a card
Asked by Sara Love:

Is there a way to remove something on the things to do list on a card without it removing from the template? Also If I change one template on a board then it changes all of the templates


Answers:
author: Crystal Davis
body: Hi Sara,

Crystal from Trello Support here!

We'd love to dig into this more. Please send us an email so we can better assist. You can send us an email here: <https://trello.com/contact>


Tags: to-do
I cannot download files on cards any more
Asked by Gilles Prevotal:

Hey there,

For a few days, when i click on the download link of a file attached to a Trello card, all i got is a preview.

I lost the dialog for choosing a path on the local disk.

I wonder if smthg has changed on my Mac or if an option is wrong or if smbdy encounters the same issue ?

Thank you very much for any kind of response


Answers:
author: Mike
body: Hi Gilles,

Different browsers handle that link differently depending on their version, the kind of file, and local settings about how to handle those files---when the browser allows for it, the 'Open in new tab' button will change to a 'Download' button. Chrome has historically displayed this as "Download," but it seems they've recently made a change that alters this. Are you by chance using Chrome? Our team is looking into what we might be able to do to work around this, but we have no immediate timeline for that, unfortunately.  

If you right-click on the "open in a new tab" link, you should see the option to download the file or save it. That will allow you to save the attachment to your desktop for future use, though it's certainly one step less convenient!

comments: author: Gilles Prevotal
body: Hi Michael,

The right-click is working fine anyway !

My post aim was to mention the team in case it was not already done.

Thank you very much for your answer.


author: Janel Kane
body: the right click on the open in a new tab icon does not give me the option to download the content, only to save a link to the content.


author: Gilles Prevotal
body: True ! On Chrome, If you follow this step, you see no controls to obtain your file.

To gain the dialog to download the file just right click on the miniature under attachement, or the very small symbol with an arrow after .png ![Capture d?e?cran 2018-06-27 a? 10.14.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/25551iA23E055CCD9C7706/image-size/large?v=v2&px=999 "Capture d?e?cran 2018-06-27 a? 10.14.08.png")
Trello Auto Reply or Vacation Response
Asked by Faruk Uzun:

When I'm out of the office, I want to set auto-reply or vacation response for my all Trello boards if someone adds comments and mentioned me.

Is this possible?


Answers:
author: Matthew N
body: Hey Faruk

I think Butlerbot Automation will be able to accomplish this for you.

To add custom automation using Butlerbot, follow these steps:

1) Add Butlerbot to your board here: <https://www.butlerfortrello.com/dashboard.html>  
-- A new list will be created titled "Butler"  
2) Add a new card to the Butler list, using the following text

* when I am mentioned, post comment "@{username}, I am out of office"

The @{username} will mention whomever mentioned you. You can customize the "I am out of office" to read whatever you want in between the quotes.

Let me know if you have any further questions about setting this up.

PS: Here's Butler's command builder: <https://butlerfortrello.com/builder.html> and here's Butler's sample board: <https://trello.com/b/2dLsEE9t/butler-for-trello>