youngmon/atlassian-qna huggingface dataset:
didn't recevie confirmation email
Asked by Thomas Jebadurai:

Hi There,  

I couldn't able to receive confirmation email from trello  

I tried multiple times and also I followed these article <https://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails>  

Still I didn't receive any confirmation mail from trello, can you please help me


Answers:
author: Ang?lica Luz
body: Hello Thomas,

Welcome to Atlassian Community!

Checking your email address on our tools, I was able to find a bounce and I believe that's the reason you didn't receive the confirmation email.

```
550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [BO1IND01FT004.eop-IND01.prod.protection.outlook.com]
```

I removed this bounce and it should work now.

Please, take your time to test and let us know how it goes.

Regards,  
Ang?lica
How do I download Trello desktop to Windows 10? Its not letting me.
Asked by Jake Fuller:

When I click "download" nothing happens.


Answers:
author: Mike
body: Hi Jake,

This sounds like something not right with the Windows Store on your computer; once Trello delivers the app to Microsoft, they handle the distribution from the Store, and we're not involved with the Store itself. If the Store isn't letting you download the app, you'd want to reach out to Microsoft support for the best help!
Why doesnt pressing enter/return return down a line in a card?
Asked by Tess Foxworthy:

I am trying to press enter/return to return down a line, which should return down in a card to put space between each new line.


Answers:
author: Iain Dooley
body: [@tess foxworthy](/t5/user/viewprofilepage/user-id/4107429) Do you mean when you're creating a new card in a list? When you're creating cards, pressing enter will create the card and leave the cursor on the next card to create. However if you click on a card, then you can enter a multi-line description or comment.
[Resolved] Delete a card
Asked by Yann F:

Dear all,

I don't have the option to delete a card. I only can Archives it.

[https://pasteboard.co/JtAHEi1.png](https://pasteboard.co/JtAHEi1.png "Picture")

Thanks for your help,

Yann


Answers:
author: Dan Ivory
body: Hi [@Yann F](/t5/user/viewprofilepage/user-id/4107662)

You'll need to archive the card first before deleting it. Alternatively, if you want to add a "Delete" button to your board so you don't need to archive it first, you can do that with this Power-Up. <https://trello.com/power-ups/5d0859bfbe10fe7460b4390a>

I made a quick explainer video here to show you both methods :) <https://www.youtube.com/watch?v=herIitK7xvM>

![How to delete cards thumbnail.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/112543i49F610B48F21D6D4/image-dimensions/328x184?v=v2 "How to delete cards thumbnail.jpeg")

Hope that helps,

Dan

comments: author: Yann F
body: Thanks a lot !


author: Stephen Addis
body: After you archive a card, you can then delete it ... the archive is the temp stop over between the board and the delete bin ... but there is no bin, its gone for good.
I linked my personal one drive to the trello one drive power up instead of my business One drive.
Asked by Sandra Cooper:

I attached my personal one drive to my personal board via the power up, not realising it would be accessible across all boards. How can I remove this and attach the business one drive instead.

Thanks.


Answers:
author: Mike
body: Hi Sandra,

If you click on OneDrive in the list of Power-Ups, you can choose Remove Personal Settings, which will let you set up the authorization again:

![CleanShot 2020-10-02 at 09.31.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/112802iAA6C2BFA856419C5/image-size/large?v=v2&px=999 "CleanShot 2020-10-02 at 09.31.33.png")
Are there any confluence templates for project closure?
Asked by Mike Allen:

I see templates for project start, status, etc. But I cannot find any templates for Project Closure.

Thanks


Answers:
author: Simon Sahli
body: Hi Atlassian,  
I was looking for the same template, a "project closure" or "lessons learned" template in Confluence.  
I think many users would appreciate such a Confluence template, since it is quite standard to have a closure/ lessons learned session after a project is over.  

The retrospective template is not good suitable for this use-case. This works well for agile development, but for larger project it is too simple and missing a lot of aspects.  

Thanks for thinking about adding such a template for the future.  
Thanks!  

Cheers,  
Simon   


author: Catia
body: Hey hey,  

Any template for Projects Handover?  

Thanks


author: Elizabeth Barr
body: Hi Mike! I don't know of any specifically focused on project closure...were you thinking like a debrief or lessons learned type thing? You could always tweak a project start template to be the reverse.

comments: author: Mike Allen
body: Yes, I was thinking: lessons learned, sign off, checklist, handoff items, training, etc. I thought about a project start template but it seems easier to just write one up instead.

Thanks
Passing wiki markup via API from a file without adding explicit line breaks
Asked by Dennis A_:

Hello,

I have been able to update a Confluence page via the API using the wiki storage type ("representation":"wiki") however everything goes in as a single line unless I explicitly add "\\n" at the end of each line. Is there a way to push this data without having to do that?

Thanks.


Answers:
author: DJ
body: Hi Dennis,

Are you using some other character as a newline terminator when constructing your content?

Wiki markup is line-sensitive so I'm not sure how you could get away without line terminators - but am curious what you are trying if you can share a snip of the wiki markup you are hoping to save.

comments: author: Dennis A_
body: The issue seemed to be with the ConfluencePS module I was using. I switched to a different one updated to use PAT (<https://github.com/jamiekowalczik/ConfluencePS>) and the problem was resolved. I had to add my PAT to the powershell module; I'll probably update the code to get that from an encrypted file.


Tags: confluence-server

server
Normal Text Merging with Header
Asked by Matt Bond:

Whenever I try to add a header the normal text in the paragraph either above or below always changes to the header formatting. The only solution I've found so far is to leave generous (2+ lines) of space between the header and the text. It looks rather odd and eats up a lot of valuable page space. Example below of unwanted text still well spaced and continuously changing to the heading format.

![Screen Shot 2022-04-06 at 12.46.16 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/191821i24B998704B0C966B/image-size/large?v=v2&px=999 "Screen Shot 2022-04-06 at 12.46.16 PM.png")


Answers:
author: Andy Gladstone
body: [@Matt Bond](/t5/user/viewprofilepage/user-id/4766520) Welcome to Confluence Cloud.

How are you applying the Heading formatting? Are you selecting it on the the line you are editing? Or are you highlighting the text and then selecting it? Often when selecting text it can bleed over due to trailing spaces or hard returns. Best practice is just to select the font style you need while the cursor is active on that line of text.

On top of that, there is a natural buffer between Headings and text, which decreases based on the Heading size. See below for the size and buffer space for each heading type.

![Capture4.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/191870iCB86DFBEC4AEC356/image-size/large?v=v2&px=999 "Capture4.PNG")

comments: author: Matt Bond
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) Thank you for a timely response!  

I am highlighting text that's been copied and pasted. Am I understanding your response correctly that the method I'm using is the cause?


author: Andy Gladstone
body: [@Matt Bond](/t5/user/viewprofilepage/user-id/4766520) that has been my experience. Have you tried with just placing your cursor on the line of text and selecting the font format you desire to see if that changes anything?


author: Matt Bond
body: [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) That seems to work better. I still need to add an extra space and above and below the header between text or it happens again. But still better than how it was before.


Tags: cloud

confluence-cloud
Blog tool that can deploy automated email to users in the space
Asked by Josef Zeigler:

When our organization was deploying server-based Confluence, we used a great macro called "Better Blogs" that triggered an auto-email to all users of a space when an entry was added to the space's blog. We used this for change management communications. We've since moved to the Cloud and found that the Confluence native blog tool doesn't trigger emails with blog entries. Worse yet, Better Blogs currently isn't Cloud compatible. Does anyone have any ideas for how we can enable users in a space to receive auto-email notifications tied to updated content posted on a blog (or page for that matter) in the same space? Is there a way to have a group be the watcher of a page so that when the page is updated, they get an auto-email? Thanks in advance for any ideas!


Answers:
author: Josef Zeigler
body: Nevermind! It turns out that Glintech does have a Cloud-based version; they had to list it as a separate app on the Marketplace for architectural reasons.

[https://marketplace.atlassian.com/apps/1226142/better-blogs-for-confluence-cloud?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1226142/better-blogs-for-confluence-cloud?hosting=cloud&tab=overview)


Tags: blog

cloud

confluence-cloud

email

notification
Deleting a user restricts their pages, and I can't access restrictions to fix it
Asked by Tracy Szappan:

This is more of a pre-emptive question than anything, but I dealt with the situation previously and I'm afraid I'm going to have to deal with it again shortly, so I'm hoping someone here knows the answer.

In 2020, I had to remove a user from our system. She had edited a lot of pages. When I removed her from the system, every page she had touched suddenly became restricted. I (an admin) and another user (also an admin) could not access the page to manage page restrictions to fix this.

In the end, we found an article with a segement that could be appended to each affected page's URL that would give us access to page restrictions for that page. It was tedious, but it worked.

Unfortunately, I can't find this URL segment again, and I'm about to have to remove a heavy editor from the system again. From what I'm seeing in Atlassian's sites, this issue may have never been fixed for server. Does anyone know what I need to append to the URL to access page restriction management, or where I might find it? Or something else that might work?


Answers:
author: Thiago Masutti
body: Hi [@Tracy Szappan](/t5/user/viewprofilepage/user-id/268256)   
I hope you are well.

I'm not aware of such an issue, *when a user is deleted pages curated by them become restricted* .  
Do you happen to have any link to an Atlassian document (KB or bug) about it?

You can check restrictions through *Space tools* or *Page information*.

* [View all restricted pages in a Space](https://confluence.atlassian.com/doc/page-restrictions-139414.html#PageRestrictions-Viewallrestrictedpagesinaspace).
* [View page information](https://confluence.atlassian.com/doc/view-page-information-139408.html).
  * This can be accessed through \<*ConfluenceBaseURL* \>/pages/viewinfo.action?pageId=\<*pageid* \> if you know the *pageID*.

From both of these pages you can delete restrictions.

Kind regards,  
Thiago Masutti


Tags: confluence-server

server
blocking on a modification page without exit
Asked by Armand DE GONTAUT BIRON:

Hello,

I would like to modified a page but I cannot do it. I have a error message :

#### "This Confluence installation is not licensed for additional users {#toc-hId--477929029}

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

* Disable users
* Delete users

To disable or delete a user, visit the [Users](https://confluence.factory.eu.airbus.corp:8443/admin/users/browseusers.action) page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option."

But I haven't the hand on this change. Is it possible to go back? I don't want to create anything.

Regards

Armand GB


Answers:
author: Srinatha T
body: Hi [@Armand DE GONTAUT BIRON](/t5/user/viewprofilepage/user-id/4862904) ,

Welcome to Atlassian community.

Confluence enters a read only mode if the number of licensed users exceeds the limit.

The message simply says you have too many active users (more than your license allows). Thus you or an admin must lower the amount of active users by disabling or deleting users.

You can do so through the user management page in Confluence. More specifically deleting/disabling users, you can read [here](https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html) how.

Hope this helps,

Thanks,

Srinath T
Upon trying to publish changes to a confluence page, I received a pop-up that if I publish I will al
Asked by NIJB:

Upon trying to publish changes to a confluence page, I received a pop-up that if I publish I will also publish changes by another user. Is there a way to only publish your own changes?


Answers:
author: Andy Gladstone
body: [@NIJB](/t5/user/viewprofilepage/user-id/4862923) Welcome to Confluence Cloud!

I recommend you read this support [document](https://support.atlassian.com/confluence-cloud/docs/create-edit-and-publish-a-page/#Create,edit,andpublish-neweditor) related to editing and publishing pages to better understand how the editor works and how drafts are managed.

What is pertinent to your question is excepted below.
>
> ### Editing and unpublished changes {#toc-hId-1319045490}
>
> If you want to edit a published page, you can select **edit** , or just type **E** to open the editor. As with a draft, autosave retains these changes, and you can get back to them by editing the page again.
>
> Anyone else who edits that page also sees your unpublished changes. If you're concerned about this, add [editing restrictions](https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html) to the page until you're ready to publish those changes.
>
> While a page has unpublished edits, Confluence displays an **unpublished changes** badge next to the page title, to remind you to publish. This only displays for people who've made unpublished changes, so you needn't worry about the badge distracting your viewers.
>
> We recommend publishing frequently; each time you publish, Confluence creates a new version of your page or blog, which not only means that it's easier to track changes over time, but it's also easy to revert back to a previous version if you ever need.
>
> #### View unpublished changes {#toc-hId-2009606964}
>
> Want to know what's changed since a page was last published? Select ???**\> View changes**.
>
> #### **Delete unpublished changes** {#toc-hId-202152501}
>
> If you're working on a page with unpublished changes, and decide you no longer need them, you can discard them by selecting ???**\>** **Revert to last published version**.
>
> After giving you a chance to see what was changed, reverting immediately deletes those changes and restores the last published version. Those changes, as they were never published, are gone for good and can't be recovered.

Unfortunately once you publish, all current edits - from any user - are pushed through on the publish.

comments: author: Andy Gladstone
body: [@NIJB](/t5/user/viewprofilepage/user-id/4862923) if my answer helped you, please kindly mark it as Answer Accepted so others with similar questions can more easily locate it. I hope that your Atlassian and Confluence journey has been a fulfilling one so far!

Thank you!


Tags: cloud

confluence-cloud
All my space in space director is pointing to localhost
Asked by Dhilip kumar:

I have hosted my confluence page from old backup file in server and I can able to access through ip but with in my space directory all my space URLs are pointing to localhost not to the ip but if I copy this url and change the local host to my ip it is working So I think there is some routing issue in tha space directory page how can I make all space to point to URLs starting with my ip


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Take a close look at the actual links on the page - when you hove the cursor over one, does the browser give you a small help-text with the "localhost" url in it, or is it actually pointing somewhere else?

We need to know that to be able to rule in or out your network settings.

In fact, my best guess is that when you're talking about "ip", you mean "the ip of the server I put Confluence on", and your old system was literally running on "localhost" (meaning "this machine). So the base url is set to "localhost", so the links fail when you click on them because that means "the machine the browser is running on".

But check what the urls are first

comments: author: Dhilip kumar
body: As you mentioned when I place the cursor on the space name in space directory it shows like localhost:8090/... But and when I click it it shows page not found but If I just change the localhost as my server ip in browser and open it the space page is visible


author: Nic Brough -Adaptavist-
body: I thought so.

"localhost" always means "this machine", so when you're using your browser to click on a link with "localhost" as the host, you're trying to access the same machine the browser is running on, not the server.

The reason it's giving you localhost links is that the base url which it bases all its links on is set incorrectly.

Go to the server via the ip address and log in as an admin (if it gives you "page not found", replace the localhost in the url with the ip address and load it again). Go to Admin -\> General settings and correct the base url.


Tags: confluence-server

server
How to resize an image on a confluence page / blogpost in the cloud?
Asked by Sylvia Mader:

Hi there,

I am trying to resize an image in a blogpost in Confluence Cloud but I do not see this option available.

Can you help?

Thank you

Sylvia

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/191767i3C0FA4246A0B1C90/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Rafa? Chomik
body: Hi,  

You need to "catch" it on the edge of the image, and then you can resize it.  
![resize.png](https://community.atlassian.com/t5/image/serverpage/image-id/191768iE9366C9C0C527E21/image-size/large?v=v2&px=999 "resize.png")

comments: author: Sylvia Mader
body: Thank you Rafal!


Tags: cloud

confluence-cloud
Upgrade Confluence server to 7.13.5 LTS or 7.17.1?
Asked by Lucinda Stroud:

Hi all, I will be leaving an organization in a couple of months, but I want to make sure that they are set up as well as possible before my departure. Currently they are running Confluence Server 7.13.0. I'm torn between upgrading them to the latest version of the currently available LTS (7.13.5) or going for the latest version available at all (7.17.1). Regardless of which Confluence version we upgrade to, we'll be transitioning to a non-clustered Data Center deployment at the same time.

In a perfect world, I'd be able to upgrade them to the next LTS of 7.19, but that will not be available until Q3 of this year when I will already be gone.

What are your recommendations? I'd prefer to have the upgrade completed by the end of April but could potentially delay through the end of May.

**Edit to add:** The organization will not update Confluence frequently after my departure, likely only once a year or in response to critical security vulnerabilities.


Answers:
author: Bastian Stehmann
body: Hi [@Lucinda Stroud](/t5/user/viewprofilepage/user-id/395034) ,

it depends how often you are going to update your Confluence in the future. If you will update often, you can head for the latest version. If you will not update often (maybe once a year), I would go for the LTS version.

And just as Pramodh said, document well how you did the upgrade, so that you are well prepared for the next one.

comments: author: Lucinda Stroud
body: Thanks, [@Bastian Stehmann](/t5/user/viewprofilepage/user-id/1186496) . The organization will not upgrade Confluence often in the future, so I'm looking for the option that will serve them well the longest.


author: Bastian Stehmann
body: On that case i would definitely use the LTS version. You can stick with that version for a while and all important fixes should be backported there, so that you have only minor updates if needed.


author: Lucinda Stroud
body: Great, thanks so much!


author: Pramodh M
body: Hi [@Lucinda Stroud](/t5/user/viewprofilepage/user-id/395034)

Glad!! Looks all good with the latest version <https://confluence.atlassian.com/doc/issues-resolved-in-7-17-1-1115683087.html>

Upgrade the version to 7.17.1 and make proper documentation on how to do the upgrade in your environment along with necessary steps also with steps to move to Data Center when they upgrade the version next time!!

Thanks


Tags: confluence-server

server
Grant permissions with full
Asked by Julia Pylypenko:

I have been granted a permission to fully manage the space, however, i am unable to neither create or move any files from my space there. ![image.png](/t5/image/serverpage/image-id/191763iD3E8246BA1BF0E02/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Shannon S
body: Hi Julia,

As [@G subramanyam](/t5/user/viewprofilepage/user-id/3929184) mentioned, please get in touch with your site admin, who can help take a look and determine why you're not able to create or move content from this space.

It may depend on where you're trying to move or create content within the space---for example, restrictions on parent pages, etc.

If they have any trouble, please have them raise a ticket with [Atlassian Support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&is_cloud=true&product_key=confluence&support_type=customer), and we can have a look at your site.

Take care,

Shannon \| Atlassian Community Support


author: G subramanyam
body: Good morning [@Julia Pylypenko](/t5/user/viewprofilepage/user-id/4862396) welcome to the Atlassian community.

May I request you:

1. Log out and re-login with your Atlassian ID.

2. Check this [article](https://support.atlassian.com/confluence-cloud/docs/upload-and-manage-files/) about confluence cloud for managing and uploading files.

3. If still facing issues, I would suggest have a screen share with your organization confluence admin to check in the server for any other restrictions he/she might have set in.


Tags: cloud

confluence-cloud