I need to add predefined checklists to my tickets as soon as they are opened
Asked by Governan?a de TI:

how can i doit ?


Answers:
author: Micha? Kowalewski_SolDevelo
body: Hi [@Governan?a de TI](/t5/user/viewprofilepage/user-id/4581220)

**[Multiple Checklists for the Jira](https://marketplace.atlassian.com/apps/1220026/multiple-checklists-for-jira?hosting=cloud&tab=overview)** app allows you to **easily automate the Checklists** enabling you to streamline your workflow. Whether it's creating **global templates** or **project-specific ones**, you and your team will be able to work more efficiently.

This is **how you can automate your Checklists**:

![Checklist 1.gif](https://community.atlassian.com/t5/image/serverpage/image-id/257529iF77EBE4D986C7AAC/image-size/large?v=v2&px=999 "Checklist 1.gif")

And this is the **final result**:

![Checklist 2.gif](https://community.atlassian.com/t5/image/serverpage/image-id/257530iC50A36C34FB251E3/image-size/large?v=v2&px=999 "Checklist 2.gif")

In addition to simple automation by issue type in a specific project, it is **also possible to automate adding templates with the JQL filter,** which makes the automation more flexible on when to add a checklist to the issue.

You can see how easy it is. If you have any questions feel free to reach out to us through this **[link](https://soldevelo.atlassian.net/servicedesk/customer/portal/5)**, and we will be more than happy to provide you with the support and guidance you need.

Kind regards,  
Micha?  
SolDevelo Team

comments: author: Dimple
body: Hi, can you please help me with the below question.

I am using the above jira version with kanban board but i am not able to see the hierarchy of all the issue types appearing in the board. Below is the scenario.

Current: Currently, I can create stories/bugs/tasks under the epic. And only sub-tasks under the story.

Epic-\> Story/Bug/Tasks

Story-\> Sub-tasks

Expected: I want to create only story under the epic. And then tasks/bugs should be created under story. And sub-tasks should be under tasks as below.

Epic-\> Story

Story-\> Tasks/Bugs

Tasks-\> Sub-tasks.

Can you tell me how can i do this to convert it to current scenario to the expected hierarchy as above.


author: Micha? Kowalewski_SolDevelo
body: Hi [@Dimple](/t5/user/viewprofilepage/user-id/5513114)

The usage of our app is not related to managing hierarchies in Jira. If you're looking for a way how you can manage them, please check the community. You can also read about this topic [here](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/).

Basically, by default, Jira is set up with 3 levels of issue type hierarchy: **Epic** (level 1), **Story** (level 0) and **Sub-Task** (level -1).

Additional levels are available in Advanced Roadmaps in Jira, but this feature is only available for J[ira Cloud Premium or Enterprise](https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/).

Kind regards,  
Micha?  
SolDevelo Team


author: Oleksandr Siryi_Railsware_
body: Some checklist apps should do the trick, [@Governan?a de TI](/t5/user/viewprofilepage/user-id/4581220)

[Smart Checklist](https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-pro?utm_source=atlassian_community&utm_medium=referral&utm_campaign=predefined_checklist) can help you create checklist templates. You can then [set them up](https://railsware.atlassian.net/wiki/spaces/CHK/pages/1294532651/Set+a+Template+as+Default) so they are automatically applied to issues of a certain type. Or you can use [Automation for Jira](https://railsware.atlassian.net/wiki/spaces/CHK/pages/305528896/Automation+for+Jira) to specify certain triggers or conditions.

![community.png](https://community.atlassian.com/t5/image/serverpage/image-id/318938iBE9AD7017F6CE609/image-size/large?v=v2&px=999 "community.png")

Hope this helps)


author: Governan?a de TI
body: Can I add a standard checklist depending on the type of request?

comments: author: Wojciech Wardaszko _HeroCoders_
body: Hi [@Governan?a de TI](/t5/user/viewprofilepage/user-id/4581220) ,

It depends which app are you using I guess. I can tell for sure that our [Issue Checklist Free](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview), [Issue Checklist Pro](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?tab=overview&hosting=cloud) and [Checklist for Jira \| Enterprise](https://marketplace.atlassian.com/apps/1211562/checklist-for-jira?hosting=cloud&tab=overview) all support assigning defaults by request types in Jira Service Management projects.

You can read more on the subject of assigning templates as defaults in [our documentation pages](https://docs.herocoders.com/checklist/setting-a-default-template).

Cheers!


author: Gracjan Weso?owski _HeroCoders_
body: Hi [@Governan?a de TI](/t5/user/viewprofilepage/user-id/4581220)

You might consider [checklist apps](https://marketplace.atlassian.com/search?query=checklist) that allow you to create a list of items inside the issue view.

I can recommend our [Issue Checklist for Jira Pro](https://marketplace.atlassian.com/apps/1213231/issue-checklist-for-jira-pro?hosting=cloud&tab=overview), or a [Free](https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview) plugin that allows you to automatically add a checklist template whenever an issue is created, based on issue type using [Default Templates.](https://docs.herocoders.com/checklist/setting-a-default-template)

This is how the Checklist looks like inside the issue view:

![Checklist_DOD.png](https://community.atlassian.com/t5/image/serverpage/image-id/318924i3C15D8797CD64D70/image-size/large?v=v2&px=999 "Checklist_DOD.png")

In the Checklist Tab that can be found in the left navigation bar, you can [Create a Checklist Template](https://docs.herocoders.com/checklist/creating-templates) and set it as default with a button available next to your newly created checklist.

![checklist_button.png](https://community.atlassian.com/t5/image/serverpage/image-id/318925i23FA8E0187915EA6/image-size/large?v=v2&px=999 "checklist_button.png")

In the next step, you can choose in which issue type this checklist should be automatically applied.![IssueType.png](https://community.atlassian.com/t5/image/serverpage/image-id/318926i11C726460B203C26/image-size/large?v=v2&px=999 "IssueType.png")

I hope that clarifies your request. In case you have any other you can contact us through our [Contact Center here.](https://herocoders.atlassian.net/servicedesk/customer/portals)

Cheers!

Gracjan


Tags: cloud

jira-service-management

jira-service-management-cloud