youngmon/atlassian-qna huggingface dataset:
Confluence SQL's OS version
Asked by Dave Makoski:

We are preparing to install Confluence 6.7 and it seems that the supported versions of SQL are still 2012 and 2014, correct?

Also the Windows OS version that is used for MS SQL can the OS be Windows Server 2016 (SQL 2014)?

Thanks


Answers:
author: Daniel Eads {unmonitored account}
body: "We're installing an update" he said  
and for some information he pled  
but instead of just saying *yes* to dismiss his request  
I [gave him this link](https://confluence.atlassian.com/doc/supported-platforms-207488198.html) instead

comments: author: Dave Makoski
body: Thanks the link is what drove my question.

Operating Systems: Microsoft Windows, so I assume for the server running Confluence one can use Windows Server 2016.

My DA area wants to confirm that for the SQL server running SQL 2014 that they can run SQL under Windows Server 2016.

The link is vague in saying Microsoft Windows i.e. no versions and if this pertains to Confluence and/or SQL too.


author: Daniel Eads {unmonitored account}
body: Interesting - seems like they should be able to answer that question for themselves!

Confluence itself runs under a JVM (either the one that comes with the installer or by you installing a system one and pointing Tomcat at the system Java). As long as you can run it under a supported Java (using the Java 8 that comes with the installer is the best way to go), it doesn't care if it's running on Server 2008-2016.

As far as SQL is concerned, Confluence isn't doing any interaction with the OS on the SQL server. It's just interacting with the presented DB over a JDBC driver. So as long as your DA area is happy running SQL 2014 on Server 2016, that's fine with Confluence.

So the reason for the vagueness in the documentation is that pretty much all Windows Server editions past 2003 will technically work - it's just up to your Windows and DB administrators to determine what they're comfortable supporting. The database requirements are more specifically about SQL - e.g. specific MS SQL versions are listed as supported; it's up to your DB administration team to properly install and configure MS SQL (2012 or 2014) on whatever Windows Server they're comfortable using prior to installing Confluence.

So "yes" to your original questions about versions - hope the extra explanation was useful also.


author: Dave Makoski
body: Perfect Thanks again
Limit Access of internal Users to internal
Asked by Andreas Meier:

Hi All,

we've set up an internal confluence instance and grant external users access. Now we are looking for a possibility to restrict access for internal users to access only from internal workplaces.

Something like Login for 'UserGroup' only allowed from 'IP-Range'.

Any ideas are welcome.

Andreas


Answers:
author: Shannon S
body: Hi Andreas,

This isn't currently possible in Confluence, but we do have a feature request for it:

* [CONFSERVER-6788](https://jira.atlassian.com/browse/CONFSERVER-6788)

Please vote on and comment on the request with your use case. If you watch it, you'll be updated with any information regarding this request.

Otherwise, I recommend you reach out to your server and network admins. They will be able to set up rules on the server that says which IP addresses can access your Confluence site.

Regards,

Shannon

comments: author: Andreas Meier
body: Hi Shannon

Thanks for your advice - I've voted for the feature request


Tags: access

confluence-server
Switch back to default theme
Asked by N. Arley Dealey:

I switched my theme to Document just to see what it was like but quickly discovered I didn't care for it. Then I discovered it is deprecated anyway.

I want to switch back but I can't find how to do it.

The online help says

1. Go to **Browse** \> **Space Admin** \> **Theme** and then **Configure theme**.

But I can't find that any place in the interface.


Answers:
author: Thomas Schlegel
body: With the documentation-theme activated, you should see:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/17192i9CC5D98A235E8E44/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/17193i3C8C42771241C1E9/image-size/large?v=v2&px=999 "image.png")

You should switch back to the global look and feel there

comments: author: N. Arley Dealey
body: Doh! Apparently my eyes aren't working this morning. Thx!


author: Thomas Schlegel
body: You're welcome, [@N. Arley Dealey](/t5/user/viewprofilepage/user-id/1168448)

If you think, your question is answered, please accept the answer with the checkmark. With such a marker, other users with similar questions may find answers more easy.

Thank you
How do I get users into Confluence Cloud
Asked by Thomas Clarkson:

Hi, We are thinking of moving from a server setup into the cloud. I have setup SSO and SAML through Okta and it works fine... but how do I get the rest of my users into the cloud without adding them individually?


Answers:
author: Ramona Scripcaru
body: Hey Thomas,

There is no user account creation automation when setting up SAML SSO, you'll need to create the users manually or you can integrate your existing G Suite user directory with your Atlassian Cloud site (<https://confluence.atlassian.com/cloud/security-with-g-suite-938859740.html>)

Cheers,

Ramona


Tags: confluence-cloud
How to activate greyed out option to give permission to Custom Stylesheets for Spaces?
Asked by David Morgan:

Wonder if any Space Admins know how to activate permissions option to give users Custom Stylesheets for Spaces?

Top level admins in our organisation can see the option but it's greyed out.

We're trying to follow the initial steps of this support article to turn on custom CSS for one of our Spaces: [Styling Confluence with CSS](https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html).


Answers:
author: NotTheRealStephenSifersNOPENOPENOPENOPE
body: A Confluence Administrator will not be enough, you will need a System Administrator within Confluence to do this:

<https://confluence.atlassian.com/doc/global-permissions-overview-138709.html>

Security Configuration

The following functionality is disallowed:

External user management  
Append wildcards to user and group searches  
Enable Custom Stylesheets for Spaces  
Show system information on the 500 page  
Maximum RSS Items  
XSRF Protection


Tags: permission
Current date in a PDF export
Asked by Humbalan:

How can I get the **current date** in the footer section of a **PDF export?**

It doesn?t work with Javascript or php in the PDF Layout. Does anybody know in which way I can realise this?


Answers:
author: Shannon S
body: Hello,

I would recommend using an add-on from [Atlassian Marketplace](https://marketplace.atlassian.com/search?product=confluence&query=pdf) such as [Content Exporter](https://marketplace.atlassian.com/plugins/com.metainf.confluence.plugin.pagetreeexporter.pagetree-word-exporter-plugin/cloud/overview) to customize your PDF export to include the date.

Have a look there and let us know if you have any questions.

Regards,

Shannon

comments: author: thgmx
body: If there is no other way to write the current date to a PDF export I prefer to drop this requirement. Anyhow, thank you for your advice, Shannon.


author: Shannon S
body: Bertram,

Indeed, you will need an add-on to do so.

Take care, and kind regards,  

Shannon
is it possible to use @self and @parent option in "type=confluene-content"?
Asked by Ramesh Lakshmanasamy:

i want use @self in "type="confluence-content" ..Is it possible.


Answers:
author: Stephen Deutsch
body: Hi Ramesh,

It seems to be macro-dependent, i.e. it only works for macros that have that functionality built-in, it does not work for all macros with type "confluence-content" out of the box.

comments: author: Ramesh Lakshmanasamy
body: \<parameter name="pageTitle" type="confluence-content"\>

above one for auto searching page title.but when i gave @self i want get current page.Is this option avail / not. [@Stephen Deutsch](/t5/user/viewprofilepage/user-id/781490)
Confluence gadget.common.error.500 and XML Parsing exception
Asked by Webmaster Athena:

Hello,

On all of our Activity stream gadgets, we are receiving a gadget.common.error.500 and on all NEW scaffolding Page Templates, we are receiving an XML Parsing exception for all data variables (Text, Table, etc).

In regards to Scaffolding Template pages, Older pages can be edited and updated with no problem. The issue is only with new scaffolding template pages, and pages built from said templates.


Answers:
author: Reinhard Piltz
body: ![screenshot1.png](https://community.atlassian.com/t5/image/serverpage/image-id/17277i440162D612317E44/image-size/large?v=v2&px=999 "screenshot1.png")![screenshot2.png](https://community.atlassian.com/t5/image/serverpage/image-id/17278i77975FD090FDD586/image-size/large?v=v2&px=999 "screenshot2.png")

Faulty Icon Appearance Confluence: News![screenshot3.png](https://community.atlassian.com/t5/image/serverpage/image-id/17279i32BC4E2D6E823279/image-size/large?v=v2&px=999 "screenshot3.png")

comments: author: Webmaster Athena
body: Ah yes, mine is the exact same! This is a new install from January and didn't have this problem originally. Only cropped up in the last few weeks as we've started investing in it more.


author: Mitch Colton
body: Was this ever resolved? I am experiencing "In regards to Scaffolding Template pages, Older pages can be edited and updated with no problem. The issue is only with new scaffolding template pages, and pages built from said templates." Have been unable to find any resolution via Google.


author: Hanis Khaidir [ServiceRocket]
body: Hi there,

Can you share the screen shot and full stack trace of the XML Parsing exception on Scaffolding template? Also, what's the version of Confluence and Scaffolding add-on you have installed?


author: Reinhard Piltz
body: It was a joke.  
The bug exists since several versions of the Confluence.

Atlassian developer does not notice and and and does not test exactly.  


author: Reinhard Piltz
body: Me too, is a feature and not a bug. :-(

comments: author: Webmaster Athena
body: :O Please explain


Tags: addon-net.customware.confluence.plugin.scaffolding

scaffolding
How to use @self option in confluence-conent params?
Asked by Ramesh Lakshmanasamy:

i created macro page info autosearch using type "confluence-content".But now i want add @self option .


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Ramesh Lakshmanasamy](/t5/user/viewprofilepage/user-id/1169240) ,

try to use the following parameter in your macro code :

```
#set( $username = "$req.getRemoteUser()" )
```

Hope this helps,

Fabio


Tags: atl-dev
Are some elements and fonts also blurry for you in Confluence 6.7.x?
Asked by Markus Raab:

We updated to Confluence 6.7.2 and it seems this brings also a new and smaller font and new icons with it.

The problem is that it seems that some things are blurry now in Confluence. Tested on latest Firefox + Chrome.

**Example 1: like button**

100% browser zoom = blurry

![](https://infopoint.celum.company/download/thumbnails/66357107/blur2.png?version=1&modificationDate=1521038360053&api=v2)

250% browser zoom = normal

![](https://infopoint.celum.company/download/attachments/66357107/blur4.png?version=1&modificationDate=1521038360567&api=v2)

**Example 2: Labelled content, e.g., <https://yourconfluence.com/label/cloudoperations>**

Confluence 6.7.2 (similar as before in zoom it would look nice)

![image.png](/t5/image/serverpage/image-id/17178iBFBB5146738CFD74/image-size/large?v=v2&px=999 "image.png")

Confluence 6.2.4![image.png](/t5/image/serverpage/image-id/17177i8452C2143F09CCCF/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Thomas Schlegel
body: Hi Markus,

we had the same problem with Confluence 6.7. The page-information ("created by xxx on yyy") was too thin, you could hardly read it at all.

We talked with Atlassian Support, they looked at our problem and created a feature request:

<https://jira.atlassian.com/browse/CONFSERVER-55025>

A workaround for us is to adjust font-weight in our global stylesheet like this:

```
page-metadata {font-weight: 400;}.page-metadata ul li a:link {font-weight: 400;}
```

comments: author: Markus Raab
body: Thanks! I have seen that and voted already for it.

It seem though that I need to change other classes to workaround my issues. Need to figure out if I can just increase the font-weight at a few selected classes to sharpen the overall image.

We are also using Refined Theme, but no matter if I enable or disable the theme I get the same results.
After logging in and viewing product tour, asks to select a Space which takes me back to login dialo
Asked by Soumya Kandimalla:

After logging in and viewing product tour, asks to select a Space which takes me back to login dialog. Need help. Admin is able to login in, but the user is not able to


Answers:
author: AnnWorley
body: As a first step, please clear the browser cache or try a browser that hasn't been used for Confluence before. I look forward to hearing how it goes.
Does the confluence table of contents work with Service Desk?
Asked by laralg:

Hi!

We are working on creating a Knowledge base in our service desk but we created a big page with information but the table of content does not show up to the user when the seek the information through Service Desk, the table of content does no show up.

Is this normal? I understand it is somewhat unusual but it is a big article.

Regads


Answers:
author: Yurii Zhatkin
body: We are having the same issue in Jira Server.  
version of SD that we use 3.12.1  
version of Confluence 6.2.1  

<br />


author: Shannon S
body: Hi Lara,

We've had reports of this in Cloud, but it could also be happening in Server:

* [CONFCLOUD-57322](https://jira.atlassian.com/browse/CONFCLOUD-57322)

Could you confirm your Confluence version?

Regards,

Shannon

comments: author: laralg
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) !

The Confluence Versi?n is 6.7.0, we use it mostly in Spanish ( I do not know if this is relevant but since Jira had some issues with the translations).

Regards.


Tags: jira-service-desk
Cannot upload image to Confluence
Asked by Maksym Balabaiev:

Hello,

Everytime I trying to upload image to the page I editing, getting an error "HTTP Error" with no any codes, numbers or exceptions.

I've tried to disable all the add-ons using Safe Mode, it doesn't help. And no information regarding the trouble in log files as well.

Please, advise how to troubleshoot and resolve this.

Confluence works under nginx frontend and client_max_body_size has been set correctly.

Thank you


Answers:
author: Shannon S
body: Hi there,

Have you seen any messages show up in your [Confluence logs](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html)? Is this for any image at all? Do you happen to be behind a proxy?

Regards,  
Shannon

comments: author: Maksym Balabaiev
body: Hi, Shannon. I was watching to the log files. There is nothing regarding the upload error. It happens with any image and files I trying to upload.

Yes, Confluence works behind a proxy, nginx and it has been set with all the requirements as I mentioned above.


author: Shannon S
body: Thank you!

Can you check your Network tab in Chrome's Developer Tools? [This user](https://community.atlassian.com/t5/Confluence-questions/Getting-HTTP-Error-when-uploading-a-file/qaq-p/175027) had the same issue and discovered an error there which allowed him to correct the issue in his NGINX configuration.

Shannon


author: Maksym Balabaiev
body: Thank you, I got the reason.

To set the following is not enough: client_max_body_size Nm;

where N is a count in a megabytes.

I've added to the http section of nginx.conf the following:

client_body_timeout 300s;  
client_body_in_file_only clean;  
client_body_buffer_size 16K;  
client_body_temp_path /path_to_tmp;

After this changes it became work properly.


author: Shannon S
body: Happy to hear that you were able to find the cause!

If you'd like you can share your resolution as a new answer, under **Suggest an answer** and I can accept it as the right answer and mark the case as resolved.

Regards,

Shannon


Tags: upload
hide resolved comments option
Asked by Keren Cohen:

Hello ,

how can i hide from users to see the resolved comments option?


Answers:
author: Brittany Wispell
body: Hey [@Keren Cohen](/t5/user/viewprofilepage/user-id/1195605)

I don't currently see a way to do this. But there looks like there is a ticket open with Atlassian regarding this.

[CONFSERVER-5639](https://jira.atlassian.com/browse/CONFSERVER-5639)


Tags: comment

permission

resolve
Notifications not batched for attachments
Asked by Jan:

I really like the batched notifications which were coming with 5.10 (?) - that really reduced the number of E-Mails for watchers. It seems like adding or removing attachments still create notifications 1 by 1 - is this correct?

Is there a way to control, if watchers are notified when adding / removing attachments at all?


Answers:
author: AnnWorley
body: Hi there, Jan - You are correct, adding and removing attachments does generate notifications:
> Whenever an attachment in a page are added, updated or deleted, each action will generate a email notification to the watchers. If the page involves many attachments, watchers will received unwanted notification storm and noise.

There is a way to disable notifications for adding/removing attachments: [How To Disable Notifications For Attachments Action](https://confluence.atlassian.com/confkb/how-to-disable-notifications-for-attachments-action-862622270.html)
> Go to \> Add Ons  
> Select All Add-Ons From the Drop Down List  
> Search for Confluence File Notifications  
> Expand the modules  
> Disable file-content-update-notification \& file-content-delete-notification

I hope this is a good workaround for your team.

Thanks,

Ann

comments: author: Jan
body: Hi [@AnnWorley](/t5/user/viewprofilepage/user-id/502040) - we have checked this option and decided not to deactivate the notifications for all attachments as some teams rely on these when files are updated. Perfect would be, if we could just deactivate this for image files. Would that be possible?


author: Ronald van Rij
body: Even though this thread pretty old, the ideal situation would be include the attachments updated events in batched notifications rather than disabling these completely. [@AnnWorley](/t5/user/viewprofilepage/user-id/502040) , has any work been done with this in mind? I couldn't find an issue in the Jira bug tracker.


Tags: server
Exiting from Safe Mode
Asked by Maksym Balabaiev:

Hello,

I've just entered to Safe Mode to check if the images cannot be uploaded due to the plugins, and now I don't see any links to disable Safe Mode.

Is there any options to exit from Safe Mode another way?

Thank you


Answers:
author: Shannon S
body: Hi there,

You can try one of these two methods listed on this article:

* [Unable to Exit Safe Mode due to Null Pointer Exception](https://confluence.atlassian.com/confkb/unable-to-exit-safe-mode-due-to-null-pointer-exception-308609575.html)

Let us know if you have any trouble.

Regards,

Shannon
I am having problems restricting access to a page so that some users cannot view it.
Asked by Con Christov:

I have followed the steps:

Open the page  
Click on the lock symbol (page set to viewing and editing restricted)  
Select the user  
The dropdown menu only has 2 options "Can View and Edit" or "Can View".  

I can't find an option to prevent viewing?


Answers:
author: Patrick Cartier [Candylio]
body: When you click the lock symbol you see two groups (should be everyone and yourself). (if you don't see this then select "viewing and editing restricted" from the button next to the red lock on my screenshot below). If you add users to this list then they can view the page. If you don't add users and just click "apply" then nobody can view or edit the page but yourself (assuming you created the page).

So by applying the settings of "viewing and editing restricted" group: "everyone" permission: "has no access" you will be restricting the page viewing from everyone.

![Screen Shot 2018-03-15 at 11.13.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/17160i422E1B72557B1E4D/image-size/large?v=v2&px=999 "Screen Shot 2018-03-15 at 11.13.16 AM.png")

If you want to just allow some users to view or some users to view and edit, that's what the drop down is for.

Remember viewing permission is inherited from parent pages, hence the "there are inherited view restrictions" on my screenshot. Editing permission is not.

comments: author: Con Christov
body: Thank you that worked.


author: gurgen2727
body: Thanks

I need the REST API for doing exactly this ? Can somebody help me please ?

I couldn't find anywhere.


author: Patrick Cartier [Candylio]
body: this can all be done on the confluence interface.


author: gurgen2727
body: Hi know how to do that on interface.

I want to know the REST API for implementing kt ?
Confluence(cloud) takes a longer time to load pages
Asked by confluence admin:

I am using confluence in cloud.

When modifying the page, next message displayed :

"It's taking longer than usual to load this page.

Give it a few moments, then try reloading. If it still doesn't load,

speak to your Confluence admin."

But above error doesn't occur in other people computer.

Is it related to computer or page or confluence cloud system?

![confluence_error_in_cloud.jpg](/t5/image/serverpage/image-id/17157iE5D72B5397F5EC2D/image-size/large?v=v2&px=999 "confluence_error_in_cloud.jpg")


Answers:
author: Son
body: Hello !

I got it sometimes. My best way is close it and looking it on draft. Open and working and publish it again. Hope it work for you

comments: author: ?????
body: Sometimes, it works. But now it does not works.

I contacted the network administrator, but I got no answer.

So it is still not solved.


author: Son
body: Maybe, you should try to use other web browser and test it again.


author: ?????
body: We tried to use other web browser(IE), but it does not works.

Anyway, we cannot edit page for 3\~4days, but today we can edit page.

We did not change any newtowrk configuration and don't know the reason, then it works now.

Thanks for your reply.


author: Son
body: Your welcome !

Sometimes the confluence cloud has problem about internet connection and that why you get it. I think so


author: Son
body: Your welcome !

I think sometimes, the confluence cloud get that problem about internet connection (cloud domain too far)


author: ?????
body: I agree with you.


Tags: confluence-cloud
Roadmap Planner Not Saving Correctly - Editor Does Not Match Results
Asked by John Taber:

Check out this screen shot. **Notice how the editor looks one way but after I save it I get completely different results.** Note the location of the bars, the Today line, the start of the timeline, etc. Any ideas? I could not find this as a known defect.

![RoadmapPlannerNotMatchEditor.png](/t5/image/serverpage/image-id/17147iAED0B3AA822E2A39/image-size/large?v=v2&px=999 "RoadmapPlannerNotMatchEditor.png")


Answers:
author: Shannon S
body: Hi John,

I think it's possible you are running into this bug:

* [CONFCLOUD-57752](https://jira.atlassian.com/browse/CONFCLOUD-57752)

Can you confirm? It's currently being fixed and so you can expect a fix shortly if you are on Confluence Cloud.

Regards,

Shannon


author: John Taber
body: Yes! I believe CONFCLOUD-57752 is the main issue I am experiencing. Everything comes out wrong...the week setting at the top, the today bar, the placement of the project bars, this is a really serious issue. We switched to Giffy which kinda works... :( Thanks. I started watching that one as well.