youngmon/atlassian-qna huggingface dataset:
Change subject line for email sent to subscribers for incidents
Asked by Vasiliy Sablin:

Currently, when any incident or maintenance is created on Statuspage, the system sends email notification to all subscribers. The subject of that email has format:

```
{COMPANY_NAME} Maintenance - {maintenance_name}
```

or

```
{COMPANY_NAME} Incident - {incident_name}
```

In our case, we want our customers to be aware of maintenance or incidents on side of our partners - third-party APIs/Solutions. However, the system always adds our company name before "Incident", which creates a perception that it's our system has many incidents (which is not true).  
That communication pattern is pretty bad because it always blames our company even if the idea was just to deliver information about something happening in another system that some customers use.

How can I modify the email subject template to solve the issue above? I didn't find any configurations that would solve that.


Answers:
author: Abraham Musalem
body: Hi [@Vasiliy Sablin](/t5/user/viewprofilepage/user-id/5168920) ,

Thanks for reaching out about this. Unfortunately this is not currently possible but there is an open feature request for for this.  

I've gone ahead and added you to it so if it ever gets completed, we'll do our best to reach out. I do apologize for the inconvenience.   

Let me know if you have any more questions,  
- Abraham, SP support

comments: author: Vasiliy Sablin
body: what is the ETA for that feature?


author: Abraham Musalem
body: Hey [@Vasiliy Sablin](/t5/user/viewprofilepage/user-id/5168920) ,

No ETA as of yet. It is still gathering interest.   

Best,  
- Abraham


Tags: cloud

email

notification
RSS/Atom feed maximum number of items (filtering/ordering/paging)
Asked by Pierre-Nicolas Theisen:

Hi,

On our public statuspage we have a lot of maintenance events planned in the future. When looking at the rss/atom feeds I see that **only the top 25 items are returned in the feed**.

Those 25 items are the farthest planned in the future, meaning mainly maintenance events, therefore the current incidents are not returned in the feed!

Is there a way when requesting for the rss/atom feeds to page through items or order them or filter for incidents only?

Thanks!


Answers:
author: Egor
body: Hey Pierre-Nicolas,   

Thanks for reaching out to Atlassian Community :)   

I've raised your question internally and I got a confirmation that we will take it forward in the next overhead meeting. Currently, there are no options are available on this URL.   

That would be a feature request.   

Please let me know if you got any other questions, I'll be happy to assist.   

Best Regards,  
Egor

comments: author: Pierre-Nicolas Theisen
body: Hi Egor, thanks for the reply.

Could you just confirm to me that I don't have to raise any Feature Request on my side? That this will be raised on your side through the overhead meeting?

This is currently limiting greatly the usability of the RSS \& Atom feeds.

Thanks!


author: Egor
body: Hey Pierre-Nicolas,   

I can confirm that I opened a ticket for our Product team to review it at the next overhead meeting. If you could open a ticket for us using <https://support.atlassian.com/contact/> and mention this community question, that would be awesome. I will link your newly created ticket with the mentioned feature request ticket, so we can update you on the progress.   

Thanks,

Egor


Tags: cloud
Writing a draft of an incident
Asked by Ed Crawford:

In today's modern world of collaboration, wouldn't it be a great idea to allow someone to write a draft of an incident and then other team members could review that draft before publishing?

Does anyone else have a requirement to get an incident report 'signed off' before it's actually posted and have you put anything in place to achieve that?


Answers:
author: Egor
body: Hey Ed,   
Thanks for reaching out to Atlassian Community.   

I'm afraid that at the moment it's not possible to create an incident with a draft state, but we do have a feature request for that. I've gone ahead and added you to the following feature request here which would allow for incident drafts: STATUS-15  

It is not currently public, but if my product team ever decides to implement it, we will make sure to reach out.   

As a workaround, you can try using our incident templates. Please see <https://support.atlassian.com/statuspage/docs/create-an-incident-template/>   

Best Regards,  
Egor


Tags: cloud
Statuspage - User Emails that Bounce Back
Asked by Scott Palgon:

Is there an admin utility on Statuspage to identify emails that bounce back? Subscribers could have email changes and/or disabled. We would like to delete or unsubscribe these users. Thanks.


Answers:
author: Shivam Naik
body: Hi [@Scott Palgon](/t5/user/viewprofilepage/user-id/5076305) ,

If a user's address bounces notifications, that contact becomes "Quarantined" and will show up under that Tab in the Subscribers section of your Admin page. However, there isn't a way to identify what made them bounce on your end, apart from internal investigation. In those situations, I would recommend reaching out to us on a Support ticket with the Quarantined contacts, and we can use those check with our provider on why those bounced, and what you can do to prevent that going forward. But any current contacts bouncing emails will appear under the Quarantine section

Let us know if you have any follow up questions!

comments: author: Scott Palgon
body: Thanks [@Shivam Naik](/t5/user/viewprofilepage/user-id/3915058) . I should've clarified in the original post that our Statuspage instance is setup with Audience-specific pages.

I don't see the "Quarantined" section in the Audience section of the Admin site. Is this feature available for Audience-specific setups?

Thanks.


author: Shivam Naik
body: Hi [@Scott Palgon](/t5/user/viewprofilepage/user-id/5076305)

Thank you for clarifying! With Audience Specific pages, there isn't a designated Quarantine section where you can see those users unfortunately. There is a Feature Request open under STATUS-44 that addresses that, and I've added this request there.

In order to pull Quarantined users up on an Audience Specific page, you would need to [use the Statuspage API](https://developer.statuspage.io/#operation/getOrganizationsOrganizationIdPermissionsUserId) to pull up a list of the Users from that instance, which would show if they were quarantined, and then delete and recreate the subscription for those users.

We'll continue to monitor the Feature Request to see if they can add that Quarantine section in to make things easier. The good news is that it's already through the Review process and set for consideration in a future release. There is no ETA at the moment, but once it becomes available, an announcement will be sent out.

Please let me know if you have any follow up questions!


Tags: cloud

email
Mensajes en Slack en otros idiomas (espa?ol)
Asked by Maximiliano Flores:

Hello community. First time I write and I ask you if you can help me, because I have the need that all the Status Page messages that today are displayed in Slack, are in Spanish (and not in English as with the direct integration).  
For example

CURRENTLY:  
SP page  
Statuspage Automation updated third-party component Datadog US1 Metrics from Partial Outage to Operational.

WHAT I NEED:  
Pagina de SP  
La automatizaci?p de Statuspage ha actualizado el componente de terceros, Datados US1 metricas de parcial a Operativo.

<br />

Thank you very much from now on.  
Max


Answers:
author: Muhammad Zeeshan
body: Hey [@Maximiliano Flores](/t5/user/viewprofilepage/user-id/5104055),

You may refer to our translation tool via the Localize app for your requirements. You may read further about it here: <https://support.atlassian.com/statuspage/docs/translate-pages-with-localize/>

Best regards,

comments: author: Maximiliano Flores
body: Thanks for your response. Anyway, I don't know if it applies for 2 main reasons:  
1) our current plan (startup), does not allow us to use custom html.  
2) As far as I can see, using Localize does not allow the message that arrives to slack to be in Spanish, but it would be for the status page itself.

I remain attentive to your comments,  
Thank you very much.


Tags: cloud

language

language-es

slack
Support of polling based on rest API
Asked by irazubaiev:

I'm looking for an option for a Status Page to automatically synchronise service status by polling a url or rest API. I don't see such option in documentation, but maybe I missed something or there is a workaround or alternative approach.

Any help is welcome, thanks in advance.


Answers:
author: Mubeen Mohammed
body: Hello [@irazubaiev](/t5/user/viewprofilepage/user-id/5146617)   
Thank you for contacting the Atlassian community. This is Mubeen.

With the current Statuspage product design, there is no built-in option available to monitor a URL for status changes. For this requirement, you can create your own [custom API solution](https://developer.statuspage.io/) to monitor your endpoints and send Status changes back to Statuspage or use existing third-party monitoring systems like [Pingdom](https://support.atlassian.com/statuspage/docs/set-up-pingdom-alerts-parsing/) or [NewRelic.](https://support.atlassian.com/statuspage/docs/set-up-new-relic-alerts-parsing/)

In addition, you can also consider using our [Opsgenie integration with Statuspage](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/)

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
Is it possible to configure component subscriptions when importing users from a CSV file?
Asked by John W:

When importing new users in an audience-specific StatusPage I'd like to be able to configure user component subscriptions so I don't have to manually click on every user and update their preferences. It seems that the only options in the CSV template are to subscribe the user to everything or nothing.


Answers:
author: Talar Pavlovic
body: Hey there John,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

In Audience-Specific pages, components are assigned to groups and then users are usually added to a group, giving them access to the components.

So while you can't add individual components for the users being imported to be subscribed to, you can choose which group(s) you'd like that user to be a part of in the CSV import file.

You can find the file by going to:

* manage.statuspage.io
* Going to your Audience-Specific page
* Click on "Audience"
* Click on "Options" \> "Import Users"
* In the pop-up, you'll see a link to download the CSV file to enter the users in, ready for import

Regards,  
Talar


Tags: cloud
Can you call a Template from an OpsGenie Incident?
Asked by cmanar-a:

In setting up OpsGenie to StatusPage integration, is it possible to set your Incident Rule in OpsGenie to use a specific Template, or will all use the default templates based on the Investigating, Identified, Monitoring, and Resolved tags you send?


Answers:
author: Arumugam M
body: Hi there,

Thank you for your question. This is Arumugam from Atlassian Support, happy to help!

I understand that you would like to know if it is possible to create incidents with custom templates configured on Statuspage via Opsgenie incident rules.

Incidents are created on Statuspage via APIs from Opsgenie and as per our current design we don't the option to specify the template details via API, unfortunately.

We have already created a feature request for this use case and here is the id for your reference: **STATUS-292**

At the moment, we don't have an ETA and our team is evaluating this. You may reach out to our support team and share the above reference ID if you want to get any updates.

I hope this helps. Please let me know if you have any follow-up questions.

Thanks,

Arumugam


Tags: cloud
Can I create the components on hourly basis instead of days.
Asked by Chinar Goel:

like components are create on the day basis, which was 90 days, so I need to make a component according to hours.


Answers:
author: Rafael Meira
body: [@Chinar Goel](/t5/user/viewprofilepage/user-id/4559443) happy to assist you today :)  

You should be able to create components on an hourly basis normally, the only "limit" we have is - Statuspage has a limit of 1100 components. When the limit is reached, you'll have to delete existing components in order to add new ones. This means you'll have to manually delete existing components.   

If you are referring to the dashboard, and how it displays, this could be adjusted by some customization done from your side on the front end.  

In case you would further assistance with troubleshooting your account, I would recommend you open a formal ticket with us ?  

<https://support.atlassian.com/statuspage/>


Tags: cloud
How do I migrate a private statuspage to a public statuspage?
Asked by Andrew Oswald:

How do I migrate a private statuspage to a public statuspage?

I don't want to do this today but want to plan for the change.


Answers:
author: Abraham Musalem
body: Hey [@Andrew Oswald](/t5/user/viewprofilepage/user-id/4318078) ,

Thanks for reaching out! If the page is paid, you'll have to reach out to support via support.atlassian.com to get the page type changed.   

If you're on a trial, you'll just need to go to the billing tab, and change page types in there. You can follow this guide when you're on a trial:

* <https://support.atlassian.com/statuspage/docs/switch-your-trial-page-type/>  

Let me know if you have any other questions,

- Abraham, Statuspage Support

comments: author: Pedro Henrique Firmino da Silva
body: Thanks for the reply! I have another question, when the page type is changed do I lose subscribers?


Tags: cloud
E-mail component for Maintenance in addition to Up/Down
Asked by cmanar-a:

A suggestion from our support team regarding the StatusPage [email automation,](https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/) would be to have a 'Planned Maintenance' and ' Maintenance Complete' subject line option for applications that have regular maintenance windows or Sprint cycles.

Or deployment tools could, then, trigger an e-mail to SP at the start of a deployment, and an all-clear at the finish of the deployment. Without it being labeled an 'Incident' which has specific connotations.


Answers:
author: Muhammad Zeeshan
body: Hey [@cmanar-a](/t5/user/viewprofilepage/user-id/3909769) ,

Thank you so much for your feedback and helping us make Statuspage a better product.

I have forwarded it to our Product team as feature suggestion for the future with an internal ticket ID number STATUS-541 that you can use to receive updates from our Support team.

Kind regards,


Tags: cloud
Why can't I access Statuspage dashboard?
Asked by Tribe Learning Digitization:

Everytime I wanted to register to status page, I always get redirected to this page :

![Atlassian.png](https://community.atlassian.com/t5/image/serverpage/image-id/242138i094F7FCA5BA83D9B/image-size/large?v=v2&px=999 "Atlassian.png")

Can anyone help me to understand what seems to be the problem? I already got my project registered in Atlassian Jira. Is there any steps that I miss?


Answers:
author: Darryl Lee
body: Hi [@Tribe Learning Digitization](/t5/user/viewprofilepage/user-id/5155491),

This is Darryl. I am here to help. ?

It's awesome to learn that you are interested in trying out Statuspage, and we apologize for a known issue that blocks you from creating a free trial.

For more details about this issue, please find in [**CLOUD-11531**](https://jira.atlassian.com/browse/CLOUD-11531).

In the meanwhile, we apologize for this inconvenience and frustrations this unsatisfactory functionality has created.

Best regards,   
Darryl Lee  
Support Engineer, Atlassian
Adding Opsgenie alerts to the status page
Asked by Mastery gamer:

Hi Team,

In order to integrate Opsgenie so that it sends an alert when a site is down, I developed a status page with a few sites that show the response time and downtime.  
The use case is as follows: Currently, we are producing incidents manually. I would need an automated incident to be created whenever the site is down or if there is a major outage. Could you kindly let me know if we can achieve this with opsgenie interface to Status page.


Answers:
author: John M
body: Hi [@Mastery gamer](/t5/user/viewprofilepage/user-id/5155026) ,

We do have an Opsgenie-Statuspage integration that should allow you to achieve that:

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage>


Tags: off-topic
Crowd installation issue
Asked by Vladimir Vyazigin:

Hi everyone

I try to install Crowd and use MySQL database. After creation of database structure we have the next issue. Log is [here](https://yadi.sk/d/SzO5pEddLHjGtQ)

Please, help to overcome this shit!

![2019-10-31_00-18-56.png](/t5/image/serverpage/image-id/71186i29FE90DFFE7E2A0C/image-size/large?v=v2&px=999 "2019-10-31_00-18-56.png")


Answers:
author: Kurt Klinner
body: [@Vladimir Vyazigin](/t5/user/viewprofilepage/user-id/3522357)

Hi Vladimir,

can you provide some more information based on the crowd log files

<https://confluence.atlassian.com/crowd/finding-the-atlassian-crowd-log-file-167182956.html?_ga=2.9209980.858718826.1572375590-787472094.1571249369>

In the past problems have been reported based on the usage of JDK 10 (while JDK 8 is supported). Any chance that this is the case

Ceers

Kurt

comments: author: Vladimir Vyazigin
body: I have added link to this file in my post. Do you need anything more? And i use jdk-13. I didn't find any recommendations for version of jdk.


author: Kurt Klinner
body: [@Vladimir Vyazigin](/t5/user/viewprofilepage/user-id/3522357)

Please see <https://confluence.atlassian.com/crowd/supported-platforms-191851.html> for the supported platforms and that JDK / openJDK 1.8 are certified.


author: Vladimir Vyazigin
body: I saw this table, but what is it "1.8"? Because currently available openjdk from 8 version and higher. I tried to install Crowd on 8 version and without luck


author: Kurt Klinner
body: [@Vladimir Vyazigin](/t5/user/viewprofilepage/user-id/3522357)

OpenJDK 1.8 or JDK 1.8 (<https://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html>) are needed.

Looking in the log file you shared it seems you are using version 13

Can you please check again


author: Vladimir Vyazigin
body: [@Kurt Klinner](/t5/user/viewprofilepage/user-id/734136) , thank you very much! Recently i really found 1.8 version of jdk and installed it. After that problem disappeared. From start i thought that 1.8 version is mistake in text :)
Crowd Installation with error on database step
Asked by Ranto Ralijaona:

Hello, I'm currently performing crowd's installation, on the Database step, when I choose "Embdded", I've got several errors:

"The following required plugins are not available: \[Atlassian OAuth Consumer Plugin, Applinks - Plugin - Core, Atlassian Crowd Synchronisation Feedback, Atlassian LESS Transformer Plugin, Atlassian OAuth Service Provider SAL SPI Implementation, Atlassian Crowd Frontend Plugin, Atlassian REST - Module Types, Crowd REST API, Crowd REST API - Application Management, Crowd SAL, Crowd Monitoring Plugin, jquery, Atlassian Plugins - Web Resources - Implementation Plugin, Atlassian Spring Scanner Annotations, Atlassian UI Plugin, Atlassian Plugins - Web Resources REST, Atlassian Template Renderer API, Atlassian Template Renderer Velocity 1.6 Plugin, Atlassian Spring Scanner Runtime, Atlassian Soy - Plugin, Atlassian OAuth Consumer SAL SPI Implementation, Applinks - Plugin - OAuth, Atlassian OAuth Service Provider Plugin\]. See Crowd server logs for details. The setup process cannot continue until the problem has been solved. If you require further assistance, you can contact Atlassian support."

And when I'm refreshing the page, I've got "HTTP 500 -- Internal Server Error" And especially this: "

```
Error creating bean with name 'tokenDAOHibernate': Unsatisfied dependency expressed through method 'setBatchFinder' parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'directoryPluginLoader' defined in class path resource [applicationContext-CrowdPlugins.xml]: Cannot resolve reference to bean 'osgiPluginFactory' while setting constructor argument with key [1]; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'osgiPluginFactory' defined in class path resource [applicationContext-CrowdPlugins.xml]: Cannot resolve reference to bean 'osgiPersistentCache' while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'osgiPersistentCache': FactoryBean threw exception on object creation; nested exception is com.atlassian.plugin.osgi.container.OsgiContainerException: Unable to clean the cache directory: c:\Crowd-home\caches\felix - action - file:/D:/Crowd/atlassian-crowd-3.7.0/crowd-webapp/WEB-INF/classes/struts.xml:137:96


Thanks in advance
```


Answers:
author: Marcin Kempa
body: Hi [@Ranto Ralijaona](/t5/user/viewprofilepage/user-id/3594682) ,

It's hard to tell what may be exact issue without referring to more details in logs, but I am wondering if maybe this is an issue with Java version you are running Crowd on. Can you check if you run it using Java 8?

At the moment Crowd cannot be run on Java 11.

Best Regards,

Marcin Kempa
Integrate Crowd with a Oracle Apex application
Asked by Rod Jorgensen:

Has anyone used Crowd for authenticating to a Oracle Apex application?


Answers:
author: Edwin Kyalangalilwa
body: Hi [@Rod Jorgensen](/t5/user/viewprofilepage/user-id/3608054) ,

An option worth trying is creating a custom application.

[Integrating Crowd with a Custom Application](https://confluence.atlassian.com/crowd/integrating-crowd-with-a-custom-application-192511.html)