youngmon/atlassian-qna huggingface dataset:
How can I make appear the subtask in the board ?
Asked by Elena Farrace:

Hi there!

I am working with Jira (atlassian) and i have an epic called "conferences and events" (see second picture) and for each event I have created a story e.g. "conference lille" and under "conference lille" i have created ++substories++ but these are ++not displayed on the board++ nor in the sprints (see picture nr. 1).

Other info:

- I am not the administrator (so maybe I do not have all the function)

- chat GTP told me what follows:

- Log in to your Jira board.  
- Click on the 'View' or 'Display Options' icon (may appear as a gear icon) to open the display options menu.  
**- Look for the 'Subtask' or 'Subtask' settings within the display options menu.** ++(I cannot find this options: can you help me? )++   
- Make sure that the option to show subtasks is enabled or selected.  
- Save the changes made to the display settings, if necessary.

Many many thanks for the hero that has a solution for me :)

Have a nice day!

Best, Elena

![I want the subtask here (2) .png](/t5/image/serverpage/image-id/261006i180ACC13E902797D/image-size/large?v=v2&px=999 "I want the subtask here (2) .png")![Screenshot Story where the subtask are.png](/t5/image/serverpage/image-id/261007iE218329911F12A09/image-size/large?v=v2&px=999 "Screenshot Story where the subtask are.png")


Answers:
author: Kian Stack Mumo Systems
body: [@Elena Farrace](/t5/user/viewprofilepage/user-id/5234207),

Are you asking about having sub-tasks display on a roadmap, or on an agile board?   

Thanks,   

Kian

comments: author: Elena Farrace
body: Ciao [@Kian Stack Mumo Systems](/t5/user/viewprofilepage/user-id/853673) ,

Nice to meet you! Thanks you for your super quick answer and for your question.

I would like to have the subtask in the the **Agile Board.**

Do you have a solution for that?

Thanks \& Best,

Elena


author: Kian Stack Mumo Systems
body: [@Elena Farrace](/t5/user/viewprofilepage/user-id/5234207),   

As far as I am aware, there is no way to get indavidual sub-tasks to show on the Scrum board backlog or on the Roadmap. Subtasks will show inside of active sprints and will be shown on a Kanban backlog.

Thanks,   

Kian


author: Elena Farrace
body: [@Kian Stack Mumo Systems](/t5/user/viewprofilepage/user-id/853673)   

Thanks for your answer: i will still try to make it and If I succeed I will come back to tell everybody how to do it, otherwise "this is NOT the way"#mandalorian  

Best, Elena


author: Elena Farrace
body: Hi there!   

I found the solution to make appear the sub task in the Board.

When opening in the backlog (or sprint view) the subtask, just add afterward the epic and "relate to" this subtask to a story.

You cannot create a subtask directly in the board.

I hope this may helps others.

Best regards,

Elena


author: Izzul Islam Bin Amiruddin
body: Hi Elena,

If I get your question correctly, I believe you can view the sub-task from the "List" and "Timeline" tab.

However, you can only view the "List" and "Timeline" tab from Jira Work Management - Project Management Template.

Hope this helps.


Tags: atl-gruland

cloud

jira-work-management-cloud

sub-task
What is all these garbage in my Workspace?
Asked by Admin:

Hello.

After linking BitBucket to JIRA I noticed all of this garbage in my workspace settings.

I only have 1 Jira project that I a working with.  

What are these Jira sites and how to get rid of them? I did not create them.  
Thanks.

![image.png](/t5/image/serverpage/image-id/260928iF99490B7EC76FE25/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

This is a problem with Atlassian accounts - it's too easy to create an Atlassian account, then sign up for a Jira or Confluence Cloud site, add a load of people to it by email address, and then start spamming them via the site.

Please send the list of sites that you've been added to to abuse@atlassian.com - they will shut them down and you'll find they vanish from your list.

comments: author: Admin
body: Thanks! Will try this!


Tags: cloud

jira-work-management-cloud
Work log Hour Capture
Asked by Kajol Saifi:

Hi All,  

I am managing my Team and I want User wise Daily Total log hours After that I need to run Automation so that I will get the Email at 10 PM with the Name and total Log hours. I don't want to use a timesheet. please Suggest


Answers:
author: Madhu_RVS
body: Hi [@Kajol Saifi](/t5/user/viewprofilepage/user-id/5234109)

Welcome to the community !!

OOTB reports are limited. If you would be interested in a mktplace app to get this data, you can try out our add-on

[Worklogs Time Reports](https://marketplace.atlassian.com/apps/1230243/worklogs-time-reports?hosting=cloud&tab=overview)

The app provides the following features.

* Worklogs Report :
  * Create reports for time entered by your team members
  * Filter/Categorize/Group By your worklogs data
* Timesheets : View/Enter time spent for multiple issues and multiple days from a single screen
* Dashboard gadgets

Disclaimer : I work for the vendor who built this app

![Worklogs.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/261134iD356C74011006536/image-size/large?v=v2&px=999 "Worklogs.PNG")

comments: author: Kajol Saifi
body: Thank-you


author: Trudy Claspill
body: Hello [@Kajol Saifi](/t5/user/viewprofilepage/user-id/5234109)

Welcome to the Atlassian community.

Jira does not include native functionality to report on time logged per user. That requires a third party application.

Here is a search of the Atlassian Marketplace for apps that might fulfill your need. You didn't specify if you are using the self-hosted product (server or data center) or the Cloud product, so this search includes apps that may apply to both or only one or the other.

[https://marketplace.atlassian.com/search?product=jira\&query=time%20reports](https://marketplace.atlassian.com/search?product=jira&query=time%20reports)

comments: author: Kajol Saifi
body: Thank-you for your response
Can you share a software project board with work management users?
Asked by Karen Worsley:

Is it possible for a Jira Work Management user to view a Kanban Board associated with a Jira Software project?

Currently Work Management users are getting an error "It seems this board does not have a location assigned"


Answers:
author: Trudy Claspill
body: Hello [@Karen Worsley](/t5/user/viewprofilepage/user-id/5234034)

Welcome to the Atlassian community.

Are these boards for issues in Team Managed or Company Managed Software projects?

If you go to the Boards list, do these boards show a Location?

https://\<yourURL\>/jira/boards?contains=

Do the Work Management users have Jira Software Product Access according to <https://admin.atlassian.com> ?

comments: author: Karen Worsley
body: Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

The board in question is in a company managed software project. It has a location set and the board can be viewed by Jira Software users.

What is not working (and giving the error) is when users with only a Jira Work Management license try to access the board.


author: Trudy Claspill
body: Hello [@Karen Worsley](/t5/user/viewprofilepage/user-id/5234034)

A user must have a Jira Software license to view the Kanban/Scrum boards associated with Jira Software projects.

The product licensing determines the functionality a user can access. A user with only a Work Management license won't be able to view Agile boards and other Jira Software product-specific functionality.


Tags: cloud

jira-work-management-cloud
User icons not showing on Business project board
Asked by Karen Gardner:

Our boards are not displaying two users even though we have issues assigned them. You can filter and search, but I am not able to identify why their icons aren't on the board.

I've tried to reinvite them, add them to the group, and edit their project roles. I've also checked Permission helper and they have green checks for the permissions that seemed relevant.

![Jira issue.png](/t5/image/serverpage/image-id/260839iB6DB430F936D6231/image-size/large?v=v2&px=999 "Jira issue.png")


Answers:
author: Teja
body: Hi [@Karen Gardner](/t5/user/viewprofilepage/user-id/4547713)

Welcome to Atlassian Community!

Please click on more -\> customize cards and choose @assignee to get the all the issue assignee icon to be visible.

![Picture11.png](https://community.atlassian.com/t5/image/serverpage/image-id/280796iAD015200B0C3D573/image-size/large?v=v2&px=999 "Picture11.png")

Please accept the answer if this helps.

Thanks,

Tejaswini


Tags: cloud

jira-work-management-cloud
Unable to expand tasks in timeline view - jira work management
Asked by Lauren Kirt:

Any idea why i can no longer expand tasks to show subtasks in jira work management projects, timeline view?  
They were there yesterday and now i can't expand?


Answers:
author: BTR Naidu
body: I also dont see an option to expand the sub-tasks in timeline view. Is this feature really exists?


author: Trudy Claspill
body: Hello [@Lauren Kirt](/t5/user/viewprofilepage/user-id/5064267)

Are you working with a Team Managed project or a Company Managed project? That will show at the bottom of the panel on the left.

Can you provide a screen image of what you see in the timeline view?

Can you provide a screen image of the issue details to prove the issue has subtasks?

Have you tried a different browser or an incognito browser?

I'm not having any trouble expanding items in the timeline view to show subtasks on either type of project

comments: author: Lauren Kirt
body: Hi there. We use both team and company managed projects.

The highlighted area is where i would normally see the arrow to click which drops down all subtasks within that one task,![2023-06-02_11-36-42.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/260885i8D5F34AFBE5938BE/image-size/large?v=v2&px=999 "2023-06-02_11-36-42.jpg")


author: Trudy Claspill
body: Can you provide a screen image of the issue details to prove the issue has subtasks?

Have you tried a different browser or an incognito browser?


author: Lauren Kirt
body: sorry, what do you mean? each tasks has multiple subtasks.

Yes, i've tried opening it in a different browser also.

It's not just me, my colleagues have also lost the ability to expand. I'm wondering if it's an update that's been applied?


author: Trudy Claspill
body: > sorry, what do you mean? each tasks has multiple subtasks.

Can you share with us a screen image of one of those issues, displaying the issue details and showing that it has subtasks? Example:

![Screen Shot 2023-06-05 at 7.41.20 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/261370iDEBFA24DB267FDD4/image-size/large?v=v2&px=999 "Screen Shot 2023-06-05 at 7.41.20 AM.png")

I have not seen any change in my Jira Cloud instance that would account for this. But if it is caused by a new release the roll out may not be complete.

If you are working with a paid subscription your Jira Administrators can open a support case with Atlassian and grant them access to your instance to investigate directly.

<https://support.atlassian.com/contact/#/>


author: Lauren Kirt
body: oh great thank you, i'll do that!

For reference, here is the screen shot:

![2023-06-06_9-19-07.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/261459i0E6334977D8447DD/image-size/large?v=v2&px=999 "2023-06-06_9-19-07.jpg")


author: Lauren Kirt
body: Hi Trudy - i tried accessing the link to get direct support and it takes me back to asking the community?


author: Trudy Claspill
body: Hi Lauren,

The support case can be opened only by a Jira Admin, Site Admin, or Organization Admin.
Once an initiative is completed, how do I stop it appearing in the parent-link field dropdown
Asked by Nicole Downes:

I have setup an Initiative in Jira. This is set higher in the hierarchy than the Epic, which allows the Epics to be linked to it, and shown in the Advance Roadmap underneath it.

The initiative is now complete. This initiative issue is closed, but it still appears in the Parent-Link drop down list. Is there a way to make it as done (like epics) so that it doesn't appear in the drop down list anymore?

The Initiative list will become unmanageable over time, if we cannot prevent it from appearing in the dropdown list.


Answers:
author: Joseph Chung Yin
body: [@Nicole Downes](/t5/user/viewprofilepage/user-id/1602784) -

In your AR plan, if you go to your plan's configuration Issues Source - there is a screen which you can uncheck those initiatives that you want to exclude from the plan (check boxes). Once you uncheck the specific initiatives, then they should no longer appear in the AR plan's parent link column's dropdown list.

![2020-12-13_15-21-33.png](https://community.atlassian.com/t5/image/serverpage/image-id/121987i4434F8750A59A45E/image-size/large?v=v2&px=999 "2020-12-13_15-21-33.png")

Hope this helps.

Best, Joseph Chung Yin

Jira/JSD Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Nicole Downes
body: Thanks Joseph,

I should have been more specific. I don't want it to appear in Jira Parent-Link dropdown list. For an epic, when you mark it as done, it no longer appears in the Epic tab, or in the Epic dropdown list when creating or updating an issue. I want the same thing for the Initiative, That is, I don't want that to appear in the Parent-Link dropdown when updating or creating an issue in Jira. The list becomes quite long as there are many development teams here, all creating their own initiatives per plan.

In the roadmap, it naturally disappears once I do the release, and remove the release from the Plan.


author: Joseph Chung Yin
body: Hi Nicole:

So you have exposed the Parent Link field for your EPIC issue type screen in Jira. If that was the case, then I don't know how it can be removed from the dropdown list. The only thing I can think of maybe you can archive the initiative issues, however I am not 100% sure that will work.

Here at our end, we always instruct our user to key in the exact issue key (for Initiative) if he/she wants to roll up the EPIC to Initiative outside of AR Plan interface. It is to my knowledge the usage of exposing Parent Link field in the EPIC issue type screen in Jira (at Creation/Editing) is a back-door solution.

I would recommend you to formally submit a support request with Atlassian for solution. If you obtain any response from them, please share it with me.

Best, Joseph


author: Jenn Sherman
body: [@Nicole Downes](/t5/user/viewprofilepage/user-id/1602784) I agree that the drop down list will become unmanageable without this!


Tags: advanced-roadmaps

data-center
Ticket in Jira backlog (PB) is not showing in Advanced Roadmaps 'Sprint view' 'Unassigned' section
Asked by Karl Hamilton:

We have some tickets in Jira product backlog not assigned to a sprint - the tickets were in previous sprints but were not completed - their status is 'To do'. The tickets are not assigned to any release.

When I switch to sprint view in advanced roadmaps the tickets do not show in the 'Unassigned' section - Why not? I thought in sprint view 'unassigned' was the product backlog?

When i switch to release view the tickets do show in unassigned as expected.

I hope that just because the ticket was included in previous sprints (not 'done') it is not excluded from appearing in the product backlog? Shouldn't the product backlog rows in jira match the advanced roadmaps Group by sprint 'Unassigned' rows?

![AR PB not match Jira 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/121879iE3F292CA51BD680A/image-size/large?v=v2&px=999 "AR PB not match Jira 1.jpg")


Answers:
author: Walter Buggenhout
body: Hi [@Karl Hamilton](/t5/user/viewprofilepage/user-id/3840796),

As those issues have been part of previous sprint/s, I expect those sprints are still associated with those tickets.

That's how Jira works: they have been assigned to a sprint, so that association remains. If you assign the issues to another sprint, you will see they'll have multiple values in the sprint custom field.

*Unassigned*in Advanced Roadmaps means they would have no value. Computers have a rather binary way of interpreting those things, so they are usually right ;-). Your issues don't appear as unassigned to sprints as that is simply not true.

comments: author: Karl Hamilton
body: Thanks for coming back Walter.

I understand what you are saying but it's quite a worry as potentially the jira backlog does not match sprint view unassigned.

unresolved/unstarted issues could slip through the net in advanced roadmaps backlog refinement.

Is it not please possible for the advanced roadmaps 'unassigned' sprint view product backlog to exactly match jira?   

Thats what a product owner expects.... cheers


Tags: advanced-roadmaps

cloud
Looking for advice on creating a Jira timeline with issues visible
Asked by Vera Teulings:

I want to create an overview of Q4 epics.  
I want to see per week, which issues need to be done per epic. How can I do that?  

<br />


Answers:
author: Danny
body: Hello [@Vera Teulings](/t5/user/viewprofilepage/user-id/4184056)

I have a few questions if you have the time to answer.

Have you [created plans in Advanced Roadmaps](https://confluence.atlassian.com/advancedroadmapscloud/creating-plans-998651026.html) yet?

Are you on Jira Cloud?

How do you differentiate your Q4 Epics?

I assume you would need to filter for the particular Epics and their children? This can be done in the Plan Creation process.

Thanks,

Danny


Tags: advanced-roadmaps
How do i block out assigning tickets to an assignee when they are on leave?
Asked by Matthew Murphy:

How do i block out assigning tickets to an assignee when they are on leave?  

When some one goes on leave or is on sick leave, how can we block the triage person from assigning the tickets to that person for the duration they are not at work?


Answers:
author: Joseph Chung Yin
body: [@Matthew Murphy](/t5/user/viewprofilepage/user-id/4191023) -

This functionality for team member was available in the live plan mode (AR 2.0 to 2.7). In the new improved plan (AR 3.x on-ward), the individual capacity mgmt was removed.

In this AR page - <https://confluence.atlassian.com/advancedroadmapsserver/managing-teams-952623602.html>, you will see a statement stating that

"

The following features and functionality are no longer supported in the improved interface:

* Virtual users
* Stages and skills
* Individual capacity management

"

In the older "Live Plan" there was the functionality allowing planner to control/manage individual capacity - i.e controlling the team members calendar. Now "Team Capacity" planning has replaced the "Individual Capacity" planning.

Here is a page discussing future-release and limitations in AR.-

<https://confluence.atlassian.com/advancedroadmapsserver/future-releases-and-limitations-953663163.html>

I would recommend you to submit a formal Atlassian Support Case to ask how to achieve a workaround solution.

Sorry...

Joseph Chung Yin

Jira/JSD Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

cloud
Where does Portfolio store field descriptions?
Asked by Pete Singleton:

Does anybody know where in the database that Portfolio (Roadmaps) stores the field description text?

We are trying to alter the descriptions for a number of fields, including the Portfolio fields **Parent Link** , **Target Start** \& **Target End**. However, the updated description text does not display correctly in the same way other fields do, and it is still pulling in some default text from somewhere.

![Capture.PNG](/t5/image/serverpage/image-id/121618iA71843CD08CA403F/image-dimensions/552x129?v=v2 "Capture.PNG")

I have updated the text in the Custom Field description AND in the Field Configuration, but it's still getting text from somewhere else. As you can see in the screenshot, my text is appearing as the raw HTML, and the text above is coming from somewhere I can't seem to find!

Thanks!


Answers:
author: Ashley Honeycutt
body: Hi [@Pete Singleton](/t5/user/viewprofilepage/user-id/465)

Did you ever find a solution to this problem? We are experiencing the same issue. I tried unlocking the field and updating the description but the HTML still pops up on the create screens.


author: Nic Brough -Adaptavist-
body: My understanding is that it's taking it from a properties file in the installation.

comments: author: Pete Singleton
body: Thanks Nic, any idea where? I've had a good grep and can't find it!


Tags: advanced-roadmaps

jira-server

server
Change Default Sprint duration and capacity
Asked by Kim Lupe:

My teams run on 3 week sprints and I need this to be the default across the board. The system is defaulting them to 2 week sprints. How do I adjust this. I cannot seem to do this at the team level because it is grayed out. I am not seeing where to do it at the plan level. I cannot use the capacity planning if I can't adjust this.


Answers:
author: Joseph Chung Yin
body: [@Kim Lupe-Smith](/t5/user/viewprofilepage/user-id/4187820) -

Based on my knowledge, the sprint time frame is controlled from your input source (i.e your SCRUM board's sprint configuration). You cannot change it in the AR plan unless you manually create a new team in AR.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSD Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

comments: author: Kim Lupe
body: Thanks [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) . I also looked at the sprint boards and they appear to be running 3 weeks, I don't see where I can view the settings or adjust.

Also - I did create the team in AR, I was never given the option to change their capacity or sprint duration. It is grayed out. All documentation I have been reviewing says I can adjust it there but that does not appear to be the case.


author: Joseph Chung Yin
body: [@Kim Lupe-Smith](/t5/user/viewprofilepage/user-id/4187820) -

Hi Kim -

In AR plan, even when it seems that the "Iteration length" field is grayed out, if you click on the field, you will be able to change the value when you edit the team.

![2020-12-08_12-00-22.png](https://community.atlassian.com/t5/image/serverpage/image-id/121391iE38DE47F0B30890D/image-dimensions/507x439?v=v2 "2020-12-08_12-00-22.png")

It is good that you validated that your input source is running 3 weeks for sprint.

Hope this helps.

PS - Don't forget to commit your changes in AR back into Jira project (as appropriate).

Best, Joseph


author: Kim Lupe
body: Wow, that was ridiculously simple. Thank you so much!


Tags: advanced-roadmaps

cloud