youngmon/atlassian-qna huggingface dataset:
Are Statuspage webhook IPs included in the published IP ranges (https://ip-ranges.atlassian.com/)?
Asked by Robert Spurrier:

Our team wants to subscribe to Statuspage webhooks for Snowflake -- however, our consuming service needs a static IP (or range) to add to an allowlist so we don't have to expose any services to the public internet.

I was wondering if an incoming Statuspage webhook will have an IP range published at <https://ip-ranges.atlassian.com/>

Thanks


Answers:
author: Robert Spurrier
body: Got some webhooks sent to us recently. Incoming Statuspage webhooks were all in the

    18.246.31.224/28

CIDR range, which is listed by Atlasssian.

Not sure if they will all be within a listed range, but did want to make note of it here.


author: Steffen Opel _Utoolity_
body: Hi [@Robert Spurrier](/t5/user/viewprofilepage/user-id/4570811), welcome to the Atlassian Community!

I'm afraid not, at least this is still the documented state of affairs as per [Enable webhook notifications](https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/?):
> Our IP addresses are subject to change at any time. I.e, **we do not have a set IP range** . Take this into consideration when allowlisting and be aware that our range may change. *\[emphasis mine\]*

Of course, it would be helpful if Atlassian would explicitly mention the absence of well known IP ranges for Statuspage right within [IP addresses and domains for Atlassian cloud products](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/), or at least reference [separate docs for details similar to Bitbucket and Trello](https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#AtlassiancloudIPrangesanddomains-hcbbtrello).

Cheers,  
Steffen

comments: author: Robert Spurrier
body: Hey Steffen, I really appreciate your reply.

I'm waiting for an official answer from an Atlassian engineer or product owner here. The documentation is conflicting...'we do not have a set IP range' vs 'here are the IP ranges for all Atlassian cloud products'
StatusPage and Slack Integration
Asked by matt.smith:

We currently use the Slack RSS Feed Reader to subscribe to outages from some of our vendors. We want to ensure out team is aware of outages for other companies that we rely on. Unfortunately the RSS Feed Reader can often be delayed by about 20 minutes after an incident has started causing delays in notification to our team.

I saw the Subscribe Via Webhook option which led me to <https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/>. Unfortunately, this integration seems like it is primarily built for the back-end integration with Status Page for our company and NOT for subscribing to other company's status pages.

Are there other suggestions on how we can subscribe to a status page and get quicker notifications via Slack?


Answers:
author: Dave Parrish _Atlassian_
body: Hey [@matt_smith](/t5/user/viewprofilepage/user-id/4329462)!

Companies using Statuspage can choose to enable Slack notifications for end users. For example, you can see this on the Confluence status page at <https://confluence.status.atlassian.com/>

![Screen Shot 2021-09-23 at 11.00.52 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161839iA671C8FDD3351D63/image-size/large?v=v2&px=999 "Screen Shot 2021-09-23 at 11.00.52 AM.png")

If your favorite status page isn't offering Slack subscriptions, you should reach out and encourage them to enable it! The documentation on this feature is here:

<https://support.atlassian.com/statuspage/docs/enable-slack-subscriptions/>


author: matt.smith
body: This looks related: <https://community.atlassian.com/t5/Statuspage-questions/Slack-endpoint-support-for-Webhook-Notifications/qaq-p/966904>


Tags: cloud

slack
Third Party Components
Asked by First Last:

We have a couple of vendors (Kaltura and TurnItIn) who use Atlassian as their status page vendor, however they do not show as a third-party component toggle option. Is there another way to add them as a component in our status page using webhooks or another method?

Thanks!


Answers:
author: Abraham Musalem
body: Hey there,

Abe here with Statuspage support. Thanks for reaching out. The only way would be to use our API and create some sort of automation. Our API docs can be found here:   
<https://developer.statuspage.io/>  

The easiest solution would be to have Kaltura and TurnItIn contact us to be added to the third-party components list. You can open a ticket with them asking them to contact us about getting added to the list.   

Hope this helps!


Tags: cloud
Edit length of uptime displayed
Asked by Travis Herman:

My company measures SLAs in 30-day increments. Is there any way to modify the total number of days shown on the uptime display?


Answers:
author: Abraham Musalem
body: Hi Travis,

Abe with Statuspage support here. Thanks for reaching out.   

Currently, the only way to do this is using custom CSS/HTML. We don't provide exact code but we do have some examples of other customizations here: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>  

Cheers,


Tags: cloud
How to keep postmortem private
Asked by Henry Castillo:

How can we keep some comments or discussions about an incident internal only?

Many times we don't need to make all details public but keep as repository for history and for internal collaboration.


Answers:
author: Jesse Klein
body: Hello Henry,

This is Jesse from the Statuspage support team. Thank you for reaching out in the community. Postmortems are part of the incident communication process and if you have a public page, the postmortems will be public as well. For now, we would recommend not posting them within Statuspage and use another tool like Confluence or similar if you wish it to remain private. You could also create a private page for your team to have that place as well.

I will also add a feature request to our team regarding this just to have it on record in case this is something that would prove valuable for a lot of teams. Thanks for the suggestion! I hope you have a fantastic rest of the week!

Regards,  
Jesse
Component level subscription to slack channels.
Asked by Umang:

We have multiple slack channels who would like to get update notifications (planned maintenances and incidents) ONLY for selected components.

When I select just COMPONENTS, it does not notify the slack channel of the scheduled maintenances on those components.

When I select Scheduled Maintenances, it starts notifying about ALL the schedules irrespective of the components selected for the Slack channel.

![Statuspage-slack.png](https://community.atlassian.com/t5/image/serverpage/image-id/161159iAE4204DE0B4BC982/image-dimensions/360x223?v=v2 "Statuspage-slack.png")


Answers:
author: Daniel Eads
body: Hi [@Umang](/t5/user/viewprofilepage/user-id/1837060) ,

It sounds like you're interested in setting up some Slack channels as **subscribers** to some of the components on your page. In contrast, the built-in integration you're seeing is more intended for Site Reliability Engineers or folks managing the updates on the page - less about subscribers.

We have a subscription available for **Slack**in addition to the default subscription options of Email, SMS, RSS, etc. This just needs to be enabled for the page first in the subscription settings:

![subscriber-settings-slack](https://community.atlassian.com/t5/image/serverpage/image-id/161388iD9080C82B4B56CAE/image-size/large?v=v2&px=999 "subscriber-settings-slack")

Once it's enabled (and component subscriptions as well), then there will be an option to subscribe via Slack on the Statuspage itself:

![statuspage-slack-subscribe.png](https://community.atlassian.com/t5/image/serverpage/image-id/114832i65A58D29711BA25B/image-dimensions/295x176?v=v2 "statuspage-slack-subscribe.png")

And - again assuming you've got component subscriptions enabled - the configuration will let you choose which components to send notifications to the Slack channel to about. Full instructions [are available in our support documentation](https://support.atlassian.com/statuspage/docs/enable-slack-subscriptions/) .

Cheers,  
Daniel \| Atlassian Support


Tags: cloud
Monitoring tool to Status Page Integration
Asked by sumitha.sampath:

I have currently setup email based automation from my monitoring tool to Status Page. This relies on the subject containing texts 'UP' or 'DOWN'. Are there other non-email based integration capabilities that are available? If yes, could someone point to documentation?

What are the best practices to automate StatusPage based on results from Monitoring Tools?


Answers:
author: Abraham Musalem
body: Hey Sumitha,

Abraham here with Statuspage support. Thanks for reaching out. We have some integrations available on this page here: <https://www.atlassian.com/software/statuspage/integrations>  

If there are none in there that match what you want, we have our API available here which you can use to create your own integration/automation: <https://developer.statuspage.io/>  

Cheers,


Tags: automation

cloud
Reoccurring email notifications during incident
Asked by Travis Herman:

Is there any way to control the frequency that an email goes out to a subscriber? I haven't found anything in the documentation, but that could just mean I haven't looked hard enough.


Answers:
author: Arumugam M
body: Hello Travis,

<br />

This is Arumugam here, happy to help!

<br />

I understand that you would like to control the frequency of notifications you send out to your subscriber.

<br />

Unfortunately out of the box, we don't have an option to configure this setting. However, when you are creating an incident, you may choose to send notifications to your subscribers or not. During different transition states of an incident, you may toggle the notifications ON or OFF, depending upon your use case, and based on that notifications will be triggered.

Here are some notifications for your reference:

![Screenshot 2021-09-16 at 12.20.57 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/160514i05EFBDCA5BDB9DB6/image-size/large?v=v2&px=999 "Screenshot 2021-09-16 at 12.20.57 PM.png")

![Screenshot 2021-09-16 at 12.23.58 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/160515iAF5D0E56BA634C8D/image-size/large?v=v2&px=999 "Screenshot 2021-09-16 at 12.23.58 PM.png")

Screenshot 1 - Shows when the notifications are triggered.

Screenshot 2 - Shows the checkbox that you can enable or disable at the very bottom of incident.

<br />

Hope this helps. Please let us know if you have any follow-up questions.

<br />

Thanks,  
Arumugam


Tags: cloud
Custom CSS to only show days when incidents have been reported?
Asked by Elie Sarafian:

Title is straightforward. Would someone please help me show only reported incidents on my status page? I don't want the days which say "No incidents reported today".  

Thanks!


Answers:
author: Jesse Klein
body: Hello Elie,

This is Jesse from the Statuspage support team. This is definitely something that you could do with custom code but unfortunately due to the nature of custom code, we cannot offer and advice on how to accomplish this. If you haven't already, you can take a look at this article: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>

You might be able to take what is there to get the answers you seek. If any other community members have any suggestions, this would be the perfect place to share it.

I hope that you have a nice day!

Regards,

Jesse

comments: author: Elie Sarafian
body: Hey Jesse,  

Will check out the article, many thanks!


author: Jadranko Baburek
body: Hi Elie, everyone, can you please point out where this template can be modified on the Status page so that "Today's incidents" are not shown as empty ones but rather those that were really published?

Many thanks


Tags: cloud
GA Tracking info getting lost
Asked by Elie Sarafian:

Hey everyone.  

Whenever I insert my GA tracking code, it keeps on getting overwritten/lost after a day. What can be the cause of this?  

Thanks!


Answers:
author: Arumugam M
body: Hi Elie,

<br />

Happy to help!

<br />

I understand your concern about the GA tracking code missing from the UI. From your explanation, it appears to be a cache issue.

<br />

Since I notified this in my environment as well and it gets resolved after clearing the site data for Statuspage.

<br />

Could you please try clearing the cache and cookies for Statuspage and check if the issue exists?

<br />

Please let us know if you are still experiencing the issue.

<br />

Regards,  
Arumugam

comments: author: Elie Sarafian
body: Hello Arumugam, thanks for the reply!   
I didn't get notified when you answered, so I apologize for replying late

Will try your solution in a bit \& will let you know!


author: Elie Sarafian
body: Hey [@Arumugam M](/t5/user/viewprofilepage/user-id/4541133) , how are you doing?  
I did try this, but I just can't understand how browser cache, which isn't the case, can affect what data shows up on my side. I would believe and understand if a different person would save the data, and I would not see it because of my cache. But if the data is being saved on my device, refreshed and confirmed the data is saved and then it gets lost, then there is definitely a different issue.


author: Elie Sarafian
body: [@Arumugam M](/t5/user/viewprofilepage/user-id/4541133) ??


author: Arumugam M
body: Hi [@Elie Sarafian](/t5/user/viewprofilepage/user-id/3725510)

Please accept my sincere apologies for the unintentional delay.

I see where you are coming from, however, I tested the exact same scenario in my lab and I replicated this issue and after clearing the cache for Statuspage, it did not reoccur again.

I request you to try the same on a different browser or on private window to rule out this possibility.

If you are still experiencing this issue, I request you to submit a ticket with our support team to further investigate on this.

We appreciate your understanding.

Regards,

Arumugam


Tags: cloud
Import Crowd users to JIRA Cloud
Asked by Thorn Golden:

I'm attempting to transition our organization from an on-premises installed JIRA Server instance to JIRA Cloud. Up until now we've been using Crowd to manage SSO between JIRA, Confluence, and Bamboo servers.

Creating a backup from JIRA Server and importing it into JIRA Cloud only migrated the handful of users who were present in the "internal" user directory prior to us setting up Crowd. I don't want to have to re-invite \~70 users to our system and require them to recreate passwords for their accounts. How can I migrate the user data from Crowd into JIRA Cloud?


Answers:
author: somethingblue
body: Hi Tom,

There is an article titled [Importing from JIRA Server application to JIRA Cloud application throws an Unsupported Crowd Directory Error](https://confluence.atlassian.com/jirakb/importing-from-jira-server-application-to-jira-cloud-application-throws-an-unsupported-crowd-directory-error-779160730.html) that may help with this:
> Disable the User Directory in the server application, then re-export the backup. If you're not able to do this, the below method can be used.

1.
   > Inside the JIRA backup file, there are two XML files. The file containing the Crowd server information is entities.xml. Search for whatever your Crowd server is called (in this case "Crowd Server") and the following line will be found:  
   >
   >     <Directory id="10000" directoryName="Crowd Server" lowerDirectoryName="crowd server" createdDate="2011-06-14 09:50:39.62" updatedDate="2012-05-16 12:08:30.69" active="1" implementationClass="com.atlassian.crowd.directory.RemoteCrowdDirectory" lowerImplementationClass="com.atlassian.crowd.directory.remotecrowddirectory" type="CROWD" position="0"/> 

2.
   > Change `active="1"` to `active="0"` and save the file into the zip archive.

Take a look at the [article](https://confluence.atlassian.com/jirakb/importing-from-jira-server-application-to-jira-cloud-application-throws-an-unsupported-crowd-directory-error-779160730.html) for more details and hopefully this helps.

Cheers,

Branden


Tags: jira

jira-cloud

migration
crowd: unable to login after migrating to new server
Asked by Lokesh Pathak:

We are in the process of migrating crowd to another server instance and as part of the migration process we backup crowd app and db, installed crowd on new server then replaced contents of data directory from previous install from the backup (note we are also upgrading versions from 2.12.x to 3.1.1) and also restored from mysql db dump.

We bring up the app and it comes up but when you enter the username and password of the crowdadmin account and click "Log in" button. The page just refreshes (without actually logging the user in) and nothing really happens. The weird thing is there are no ERRORS in the atlassian-crowd.log. Its not logging the login attempt at all.

This issue is causing our migration process to be in a limbo. Please help!


Answers:
author: Lokesh Pathak
body: I was able to resolve this issue by following the instructions here <https://confluence.atlassian.com/crowdkb/logging-in-to-crowd-keeps-failing-and-gets-redirected-back-to-the-login-page-296096569.html>

Hope this helps others facing same problem.

comments: author: Marcin Kempa
body: Thank you for posting this answer back!

I am glad that you were able to resolve this issue!


author: Abyakta Lenka
body: I have also facing the same issue . is there any solution to this issue . i am in crowd version 2.12

comments: author: Marcin Kempa
body: Hi [@Abyakta Lenka](/t5/user/viewprofilepage/user-id/732695),

Did you try the suggested solution listed here <https://confluence.atlassian.com/crowdkb/logging-in-to-crowd-keeps-failing-and-gets-redirected-back-to-the-login-page-296096569.html?_ga=2.221494608.975977270.1517997617-78558588.1517354308>?

Which version are you trying to upgrade to?

Best Regards,

Marcin Kempa


author: Marcin Kempa
body: Hi [@Lokesh Pathak](/t5/user/viewprofilepage/user-id/1154301)

Without logs or HAR file from the browser it might be hard to resolve this issue. However, you've mentioned that you are migrating to another server and after starting up Crowd, when you navigate to login screen when you provide credentials, there is no error but after page reload you are still on the login screen. This may mean that there is a problem with your session cookie. As you migrated the server, there is a chance that previously your server was in a subdomain of the domain you are currently running Crowd. You might still have some cookies from the time you logged in to previous instance of Crowd.

That being said, I would suggest to clear all the cookies before you try to log in to the new, migrated, Crowd instance.

Hope that helps,

Marcin Kempa

comments: author: Lokesh Pathak
body: Hi Marcin,

Thanks for your response. I have tried incognito mode (which obviously doesn't stores any cookies) and still unable to login. Do I need to make any changes to any file on the file system to remove the cookies (I hope not)?

As I said earlier log file has no errors and hence doesn't helps in debugging this problem.
Enable users to change their password and details
Asked by Magnum Demo:

Hello,

We recently bought the Jira/Fisheye/Crucible/Crowd licences.

All user groups has been set up and works, execpt there is no options for users to change their own details data and/or password in Jira or at least we havent found it yet.

Can you tell me what should I change in the Jira or Crowd to enable the mentioned functions?

Regards, Balazs


Answers:
author: Marcin Kempa
body: Hi [@Magnum Demo](/t5/user/viewprofilepage/user-id/1178643),

I assume that your users are stored inside Crowd. In order to allow your users to be able to change their details such as (full name, email address and password) you need to change the configuration of the Crowd directory in your products. For example in Jira you would need to change the \`Crowd Permissions\` in set them to \`Read/Write\`.

Please note that this would also allow modifying users, groups and memberships directly in Jira to your Crowd server. Also your configured Crowd application will need to have modification permissions on your Crowd server.

Please check [this](https://confluence.atlassian.com/adminjiraserver074/connecting-to-crowd-or-another-jira-application-for-user-management-881683375.html) documentation for more details.

Hope that helps,

Marcin Kempa

comments: author: Magnum Demo
body: Thanks for the answer, still confused, I can see those setting what mentioned by you or by the linked document.

Let me explain what I done so far:

- Added a "Crowd Internal Directory" in Crowd.

- Added groups/users.

- Added a this directory to JIRA.

I can see this directory in JIRA fine, but there is no options to alter its setting, only test and synchronization. Let me attach a printscreen.

![jira_1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/12840iBAE9057B7A73DA8B/image-size/large?v=v2&px=999 "jira_1.jpg")So my question how can I change the setting of an existing dir? Or how can I delete if I have to add again?


author: Magnum Demo
body: Sorry, I have found the answer here [Configuring user directories](https://confluence.atlassian.com/adminjiraserver071/configuring-user-directories-802592347.html).

"You cannot edit, disable or remove the directory your user belongs to."

If I understand correctly I have to add an admin user to JIRA which belongs to the "JIRA internal directory" and login with that user. Is that correct?


author: Marcin Kempa
body: Yes, you need to login to Jira using a user which is defined in the other directory that you are doing changes. In your example this would be Jira Internal Directory.

Please make sure that the username is unique, as your Crowd directory is first on the list so if you try to login using a username that is in both directories, then the user from Crowd directory will shadow the one in the Jira Internal Directory.

Generally it is a good idea to maintain such an unique account in you Jira Internal Directory, just in case there is a problem with communication between Jira and Crowd.

Hope that helps,

Marcin Kempa


author: Magnum Demo
body: Lovely, your help highly appreciated, you helped me a lot!

Thanks!


Tags: jira