Import not working
Asked by Kruti Parikh:

Importing Confluence 1(cloud instance- nttpsv.atlassian.net) to new instance Confluence 2 (psv-jira-master). {#toc-hId--414385299}
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I have takeb backup, however when I import it is not successfull


Answers:
author: Kruti Parikh
body: ![Confluence.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285588i641D50E6E049D76D/image-size/large?v=v2&px=999 "Confluence.jpg")

comments: author: Mayur Jadhav
body: Hi [@Kruti Parikh](/t5/user/viewprofilepage/user-id/5337954) ,  

Welcome to the Atlassian Community!!

Are you trying to import the entire site XML backup ? or single Exported space.

If you are trying to import entire site backup then it won't import instead I would recommend you to export each space one by one and import space one by one.

Regards,  
Mayur


author: Kruti Parikh
body: Can you please guide me how to do that.


author: Mayur Jadhav
body: Hi [@Kruti Parikh](/t5/user/viewprofilepage/user-id/5337954) ,

Please follow the below steps to export space one by one from Confluence.

1. Select **Space Settings** from the sidebar.

2. Select **Export space** from the **Manage space** card.

3. Select **XML** , then select **Next.**

4. Select either a normal or custom export for HTML or PDF, or a Full or Custom XML export (

   * **Full Export (XML)** -- to produce a CSV or XML file containing all the pages in the space, including those that you don't have permission to view.

5. Select **Export.**

When the export process has finished, you can download the exported file. Once it is downloaded go to another confluence site and follow below steps to import it.

You can follow the Atlassian Official Documentation - <https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/>

Note: Please make sure that the space you are trying to import should have unique key and that is not used in your destination site.

I hope this helps.

Regards,  
Mayur


author: Kruti Parikh
body: Hi Mayur and Confluence team, Could you please help me out here.

This migration is critical for us.


author: Kruti Parikh
body: ![confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/286392i58CE75904ACA709B/image-size/large?v=v2&px=999 "confluence.png")

comments: author: Kruti Parikh
body: I am the admin so not sure how I can delete my space and redo the import :(


author: Kruti Parikh
body: Thanks Mayur for the steps, I followed them and then imported the space as well, however still getting error :

A personal space already exists for user \~712020a4a7fc5d4b1a4757bb38cb867536a175.

comments: author: Mayur Jadhav
body: That's, correct because the personal space already excited for that user [@Kruti Parikh](/t5/user/viewprofilepage/user-id/5337954) , and try general space not a personal spaces.


author: Kruti Parikh
body: Hi Mayur, could you be more specific by general space and personal space. I am new to Jira and Confluence so need your help in understanding.


author: Mayur Jadhav
body: [@Kruti Parikh](/t5/user/viewprofilepage/user-id/5337954)

Personal Space: When some get access to confluence an personal space is created for that user for personal use.

General Space: A space where setup of people has access and it is used by many users.


author: Kruti Parikh
body: how do you create or access general space ?


author: Kruti Parikh
body: hi Mayur, could you please help me here.


Tags: cloud

confluence-cloud