youngmon/atlassian-qna huggingface dataset:
Manipulate values in dashboard.
Asked by Md_ Abrarul Huda:

This is probably a long shot, but... can I manipulate a number returned in jira dashboard without any filters. Or if there an option to display values that are manually entered in Jira dashboard?


Answers:
author: Danut M _StonikByte_
body: Hi [@Md_ Abrarul Huda](/t5/user/viewprofilepage/user-id/5516667),

By using the Jira's default gadgets it is not possible.

If you are open to idea of using an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadegts%20stonikbyte%20agile) app offers two gadgets that you could use to display custom (manually entered) numbers.

Here is how:

By using **Issue Filter Formula Gadget**

Configure the gadget to calculate a count ideally on a JQL that returns nothing. Then choose to apply the Math transformation and multiply the count with 0 and add to it your custom number. For example: x\*0 + 78

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348138i23447CC092D6F939/image-size/large?v=v2&px=999 "image.png")

As a result, you will get your custom number displayed:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348139i435940D95D1F1535/image-size/large?v=v2&px=999 "image.png")

The same trick can be used in **Advanced Issue Filter Formula gadget**, which is capable to display up to 6 numbers in a gadget.

For something like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348142iF30659FD4CE554C3/image-size/large?v=v2&px=999 "image.png")

... you need to configure it like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348145i5C443F0579F65DD5/image-size/large?v=v2&px=999 "image.png")

Danut

comments: author: Md_ Abrarul Huda
body: Hi [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420) thanks a lot. This is the one I've started to use. If all goes well, going to buy the paid version.


author: John Funk
body: Hi [@Md_ Abrarul Huda](/t5/user/viewprofilepage/user-id/5516667)

Atlassian is rolling out changes to the Filter Results gadget that might let you change values with inline editing. Not sure that every instance of Cloud has it yet, but it is coming.

Other than that, there are probably some Marketplace apps which will allow you to do that.


Tags: cloud

jira-cloud
What email address should I use if all my email address are being rejected.
Asked by Vivianne Juma:

All my email addresses are being rejected while trying to create account with JIRA. Kindly assist.


Answers:
author: Rilwan Ahmed
body: Hi [@Vivianne Juma](/t5/user/viewprofilepage/user-id/5596110) ,

Welcome to the community !!

If already an account with same email exists, then you can try resetting the password. Creating new account with same email already used is not possible.


author: Trudy Claspill
body: Hello [@Vivianne Juma](/t5/user/viewprofilepage/user-id/5596110)

Welcome to the Atlassian community.

What message are you getting when trying to create an account?

You have created an Atlassian Cloud user account to access this forum. The same Atlassian account can be granted access to Atlassian Cloud products like Jira.


Tags: atlassian-accounts

jira-unknown-hosting-type

not-applicable

unknown-hosting-type
Is there any solution for create automation between Jira and Confluence for update issue status?
Asked by M Ridho Rizqillah:

My team create deployment docs when we want to deploy new feature or other updates. And the docs will be created in confluence page by give the details about deployment and attaching the Jira tickets.

In page properties also has status row that contain either 'DRAFT', 'DONE', etc.

The question is can I create automation for changing issue status of Jira tickets that attached on the confluence docs based on the status row in page properties. e.g. When the status is 'DONE', the Jira attached also move to DONE status.

Thanks..


Answers:
author: Denis Rousselle
body: Hello,  

Click on the gear at the top right  
Your admin page is displayed  
In the left menu under 'Admin Tools' click on 'Automation'  
At the top of the main window click on 'Templates'  
In the 'cross products' section you have a template called 'Transition Jira issues to a new status when a page's status changes' click on it, you still have to complete the fields.  

![Cross products jira-confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/348080i1728410A35315D6E/image-size/large?v=v2&px=999 "Cross products jira-confluence.png")

comments: author: M Ridho Rizqillah
body: Thank you for your reply. It only available on Premium Plan, right?

Anyway, do you have any other solution for changing the issue status after deploy? Is it by using github integration and track whether the ticket already deployed on main branch?


author: L?gia Zanchet
body: Hello M  

From the Jira perspective, you can create a rule with the trigger  
**Deployment successful.**

If you have your Jira integrated with Github, that would successfully trigger the rule and perform any update action you selected in the rule   

You can read more about automation triggers here:

* [Automation trigger](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/)

To know how to integrate your Jira with Github, feel free to check the guide below:  

* [Connect GitHub Cloud to Jira](https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/)  

Hope that helps


Tags: automation

cloud

confluence

confluence-page

jira-cloud
Payment for Jira Project Management
Asked by Darren Collingridge:

Hi Team,

We would like to purchase x10 Licenses for Jira Project Management tool on an annual basis and pay via credit card.

Can you please send me instructions advising how this is done?

Regards

Darren


Answers:
author: John Funk
body: Hi Darren,

If you want to connect with me through LinkedIn, I can try to walk you through it.

<https://www.linkedin.com/in/john-funk-92261a38/>

comments: author: Darren Collingridge
body: Hi John,

Thank you for the response. Would you happen to have any documentation you could email me instead please? I'm in Australia and I think we may be in different time zones hence the question.

Regards  
Darren


author: John Funk
body: Sure - just connect with me on LinkedIn and we can share email addresses there.
I cannot see project settings
Asked by Pragash:

I am new to Jira, I am not able to see much of the project settings in my page, I have attached a picture. I am the org-admin for my domain. I am not seeing any options like summary, issue types, etc. How can I enable the option to see all project settings.![Screenshot 2024-04-17 220057.png](/t5/image/serverpage/image-id/318961i2CAAD71ED1EF3FC7/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 220057.png")


Answers:
author: Trudy Claspill
body: Hello [@Pragash](/t5/user/viewprofilepage/user-id/5474346)

Welcome to the Atlassian community.

You are working with a Team Managed project. Notice the text in the lower left corner of the screen. And it is a Business/Work Management project. The options that you see are the only Project Settings options available for such a project.

If the project was Company Managed you would see different options.

Note that Team Managed projects and Company Managed projects have different architectures, so the options available in Project Settings will be different.

Note that "Issue Types" actually is present.

What specifically are you trying to do that you think requires one of the options that is "missing"?

comments: author: Pragash
body: Your answer was spot on. Thank you!


author: Vijay Dadi
body: You need to have a project admin permission to see those options. Hope it helps!


Tags: cloud

jira-work-management-cloud
Is there an automation to sort by issue types as new tickets are added to an Epic?
Asked by Claudia Contreras:

I have an automation that when an Epic is created it generates a series of tasks within the Epic. At times there are additional tickets added to the epic - manually - but would like to have those new tickets sorted within the epic to keep the issue types/tasks together. So to sort them by issue type.


Answers:
author: Trudy Claspill
body: Hello [@Claudia Contreras](/t5/user/viewprofilepage/user-id/5472528)

Welcome to the Atlassian community.

Where are you viewing the "sorted" list of child issues?

If you are looking at the Issue Details view for the Epic, the default sort for the child issues is by Rank. You can manually select from a few other sort options.

![Screenshot 2024-04-17 at 11.06.56?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/318995i31E2AB143DA47ED9/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 at 11.06.56?AM.png")![Screenshot 2024-04-17 at 11.07.09?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/318996i88EAB18227F0BE9F/image-size/large?v=v2&px=999 "Screenshot 2024-04-17 at 11.07.09?AM.png")

There is not a method for modifying the Rank of an issue via Automation.

There is a change request about being able to change an issue Rank through Automation, though the original use case described doesn't match your scenario.

<https://jira.atlassian.com/browse/AUTO-850>

comments: author: Claudia Contreras
body: Thank you Trudy!


author: Trudy Claspill
body: You're welcome.

If your question has been adequately addressed please consider clicking the Accept Answer button. That will mark your post as Solved and help those searching the community find posts with validated responses.


Tags: cloud
Using a RED FLAG to reflect change freeze
Asked by Tammy Tagg:

Is there a way to put a red flag on the Jira board / Calendar view to say DO NOT do work specific dates due to change freeze?


Answers:
author: John Funk
body: Hi Tammy,

You can do individual tickets but not a general note.

comments: author: Tammy Tagg
body: Pity...would be good to be able to add that in the Calendar view as a future enhancement... thanks for the response and confirmation.


author: John Funk
body: Agreed. Just click on the Give feedback link on the bottom left and let them know. Maybe they will get that incorporated in the future.


Tags: cloud

jira-work-management-cloud
?? PC, ??????? ??????
Asked by ???:

?????! JWM? ???? ???? ?? ??????.

?? Trello?? JWM?? ?? ??? ???????.

?? Terllo?? ??? PC, ??????? ??????? ???? ???

?? ??? ???? ?????? ??? ????.

?? ??????? ???? ?? ???, ????? ???? ??? ? ???, ??? ???????? ?? ???? ????? ???? ???? ?? ??? ??? ??? ???? ?????.


Answers:
author: John Funk
body: ?? [@???](/t5/user/viewprofilepage/user-id/5447886) Atlassian ????? ?? ?? ?????!

???, ? ??? ?? ????. ??? ?? ???? ?? ??? ????.


Tags: cloud

jira-work-management-cloud
Task List Template - List View
Asked by christian kirchen:

Apologize if this has been asked before.

When I create a task list view with additional fields in a project in work management list view and share the document with other users they do not see the same form that I created. Instead if they click on the + button to add fields my names show up there and they have to add it manually. Is there no way to standardize this so everyone sees the same view?


Answers:
author: Ste Wright
body: Hi [@christian kirchen](/t5/user/viewprofilepage/user-id/5477569)

It's not possible to have a "default" option on the list view, it's a per-user view at this point.

There is a feature request for this though, check out [JWMCLOUD-98](https://jira.atlassian.com/browse/JWMCLOUD-98)

Ste


author: Hannes Obweger - JXL for Jira
body: Hi [@christian kirchen](/t5/user/viewprofilepage/user-id/5477569)

welcome to the community!

Just to add to Stephen's answer: If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2673315).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM's list view, however JXL comes with a range of advanced features, and also works in (and across!) projects of any type.

Plus, any changes that you make to the fields of your view are, by default, shared with all your team members!

This is how it looks in action:

![jxl-basics.gif](https://community.atlassian.com/t5/image/serverpage/image-id/317402iD85F79065B33556E/image-size/large?v=v2&px=999 "jxl-basics.gif")

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-work-management-cloud
Incidencias eliminadas aparecen al exportar un sheet de incidencias
Asked by axs bolivia jira:

Al exportar mis incidencias a un sheet me aparecen incidencias que he eliminado, las busco en las colas y en el tablero y esa incidencia no esta, pero sin embargo me aparece cuando exporto un sheet


Answers:
author: axs bolivia jira
body: Exporto las incidencias desde un sheet del drive, pero descubr? que mi problema es que si yo buscaba mi incidencia dentro del proyecto con la clave no aparec?a pero cuando lo busque desde incidencias encontr? el ticket, no se porque cuando lo buscaba dentro del proyecto con su clave no me aparec?a pero cuando lo busque desde ver todas las incidencias si apareci? lo elimine desde ah? y ya no me apareci? en el sheet.


author: Trudy Claspill
body: Hola [@axs bolivia jira](/t5/user/viewprofilepage/user-id/5474315) ,

?Exactamente c?mo exportas los problemas?

?Exactamente c?mo se eliminan los problemas?

---

Hello,

Exactly how are you exporting the issues?

Exactly how are you deleting the issues?

> Deleted issues appear when exporting an issue sheet
>
> When I export my incidents to a sheet, I see incidents that I have deleted, I look for them in the queues and on the board and that incident is not there, but nevertheless it appears when I export a sheet

comments: author: Trudy Claspill
body: Parece que resolviste el problema t? mismo. ?Es eso correcto?

---

It sounds like you solved the problem yourself. Is that correct?
> I export the incidents from a drive sheet, but I discovered that my problem is that if I searched for my incident within the project with the key it did not appear but when I searched for it from incidents I found the ticket, I don't know why when I searched for it within the project with its The key did not appear, but when I searched for it from seeing all the incidents, if it appeared, I deleted it from there and it no longer appeared in the sheet.
How to find duplicate cards based on summary?
Asked by Alberto Torrej?n:

How to find duplicate cards based on summary?


Answers:
author: Jack Brickey
body: Hi [@Alberto Torrej?n](/t5/user/viewprofilepage/user-id/5119786) ,

it isn't exactly clear what your requirements are, but let me start by offering the following.

you could use JQL to determine if there are issues with similar summaries. For example, let's say you get an issue in with a summary of "when I did this I got error message 555". I could then write any one of the following JQL queries to find similar issues:

* summary \~ "when I did this I got error message 555"
* summary \~ "error message 555"
* summary \~ "555"

Each of the above would return a different set of results. If you could provide more precise use case and requirements we might be able to zero in better.

comments: author: Alberto Torrej?n
body: I updated the question. The idea is that I can mark those cards that are twice on the board depending on what is written in their summary.


author: Jack Brickey
body: There isn't a means of automatically identifying "duplicates". I know that JSM has a feature "similar requests" but it isn't a true "duplicate" feature and AFAIK this is not available in JWM.


author: Dave Rosenlund _Trundl_
body: Hello, [@Alberto Torrej?n](/t5/user/viewprofilepage/user-id/5119786) ?

Your question is very brief, Alberto. So, it is possible (if not likely) that you may have already tried "the basics" -- like learning how to conduct an [advanced search with JQL](https://support.atlassian.com/jira-work-management/docs/search-for-and-filter-issues/) in Jira Work Management.

Then again, maybe you are early in your Atlassian journey.

Assuming this is all new to you the JQL you would want to use would look something like:

summary \~ \<keyword\> OR description \~ \<keyword\>

If this response it not helpful, perhaps you could add more detail about what how you are currently trying to solve for this use case.

Best,

-dave

comments: author: Alberto Torrej?n
body: I updated the question


Tags: cloud

jira-work-management-cloud
I have users asking how do you get toi the summary page in the new Jira? Please provide steps.
Asked by Geretta Mills:

Please provide steps on how to get to the summary page using the new Jira. Thank You


Answers:
author: Dave Rosenlund _Trundl_
body: Hi, [@Geretta Mills](/t5/user/viewprofilepage/user-id/5239042) ?

There could be a number of "it depends" scenarios here --- meaning, what does "the new Jira" mean to you?

But, since your posted your question in the group for Jira Work Management I am going to assume that is the "new" Jira you are referring to. If so, it's found just under the top Nav Bar for your Atlassian Cloud instance.

![Screenshot 2024-04-16 at 2.53.48?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/318697i43037382E484644E/image-size/large?v=v2&px=999 "Screenshot 2024-04-16 at 2.53.48?PM.png")


author: Michel Neeser
body: Hi [@Geretta Mills](/t5/user/viewprofilepage/user-id/5239042)

Are you talking about the summary page in Jira where the schemes associated with a project are listed? If yes, there is no such summary page in Jira Work Management and in Team-managed projects. These project types don't work with the classic schemes, so the summary page as you know it would not be useful.

Hope this helps!


author: Mikael Sandberg
body: If you are looking for the Project summary screen then all you have to is click Summary when in the project, right under the icon and the project name.

![Screenshot 2024-04-16 at 11.56.13?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/318698i9E232EBBDFFB8DF1/image-size/large?v=v2&px=999 "Screenshot 2024-04-16 at 11.56.13?AM.png")
Keeping child issue context fields in line with the parent context fields.
Asked by kmurphy:

I have an epic type issue type (named campaigns) that I use as parent issues to all associated task type issues for each campaign. On the campaign type issue, I have a hadful of custom context fields. I want those fields to show as context fields on my child issues, but to always be reflecting of the parent.

IE, if a context field (custom field for a launch date) is edited on the campaign/parent issue, I want the edits to reflect on the identical context field (launch date) for all child issues. How can I do this?


Answers:
author: Michel Neeser
body: Hi [@kmurphy](/t5/user/viewprofilepage/user-id/4359968)

With Jira Automation, you should be able to sync the field from your parent issue to your child issues. You can find the automation rule editor in Jira Work Management by selecting "Project settings" and then "Automation".

Let me know if this helps.

comments: author: kmurphy
body: Yes, just looking for guidance within automation on how to go about syncing those.


author: Michel Neeser
body: [@kmurphy](/t5/user/viewprofilepage/user-id/4359968) A rule like this should work for you, just replace the "Assignee" with your context field:

![SCR-20240417-rvtb.png](https://community.atlassian.com/t5/image/serverpage/image-id/319006i4ADFF6DA9886A00C/image-size/large?v=v2&px=999 "SCR-20240417-rvtb.png")


author: kmurphy
body: Thanks!


Tags: cloud
Can you view issues from a Service Project on a Software Project under "list" feature?
Asked by jessica_hall:

Currently, we are using a Software Project board to utilize the Kanban Board feature which pulls all issues from a Service Project board. We haven't consolidated yet since there are still issues coming in from both projects. Anyway, I really like the "List" feature on the Software Project board that I'd like to utilize with my team but it's only showing the issues within the Software Project. Is there a way to pull all the issues from the Service Project board to view in the "List"?

I like to view the "List" over Kanban board because it shows all tickets whether it's assigned to you or not. That way we can filter or sort by due date.

Thank you in advance!


Answers:
author: John Funk
body: Hi Jessica,

The Queues in Jira Service Management are designed for that. Granted, they do not have inline editing like in Jira Work Management, but they should show you want you identify in your question.

comments: author: jessica_hall
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) thank you. Do you know if you can save different queue filters in Jira Service Management? Even that would be helpful so that I can easily toggle filters between types of requests submitted.


author: jessica_hall
body: but also adding I don't think using the queue in Jira Service Management though will allow me to view all issues from Jira Service + Jira Work Management projects.


author: John Funk
body: Sure you can have multiple queues, each using a different filter.

No it wouldn't, but you can create a filter for that.


author: Hannes Obweger - JXL for Jira
body: Hi [@jessica_hall](/t5/user/viewprofilepage/user-id/5459323)

to the best of my knowledge, the list view is currently not available for JSM projects or issues.

This being said, if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2671974).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. In a sense, it has a few things in common with JWM/JSW's list view, however JXL comes with a range of advanced features, and also works in (and across!) projects of any type, including JSM projects.

This is how it looks in action:

![jsm-subtasks.gif](https://community.atlassian.com/t5/image/serverpage/image-id/318500i339116845EB44C12/image-size/large?v=v2&px=999 "jsm-subtasks.gif")

Every sheet in JXL is powered by a JQL statement, so you can pull in any combination of issues that you might be interested in.

Any questions just let me know,

Best,

Hannes


Tags: jira-service

jira-software