youngmon/atlassian-qna huggingface dataset:
When I disable a user, nothing seems to happen
Asked by Matthias Verbeke:

I see the option to disable a user, however every time I hit the button, nothing happens and I can just keep on disabling the user in question.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Matthias Verbeke](/t5/user/viewprofilepage/user-id/3814412) ,

are your user coming from the internal directory or from an external one (ActiveDirectory)?

Fabio


author: Marco Salvi
body: Hi Matthias,  
after clicking on the Disable link you should land on another page that ask for confirmation. As this seems not to be the case can you attempt to enable the Developer Tools in your browser and check in the Network tab if some error is reported after clicking Disable?


Tags: confluence-server

server
I would like to export all our spaces in confluence in PDF format
Asked by Muhammad Shiraz Alam Khan:

I got the task from my manager that I have to weekly export and save pdf and if needed print all. I found this documentation from Atlassian to export a single page or complete space in pdf format <https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

That is enough for one space but I would like to do it for all spaces. Doing one by one will take a lot of time! is there any way I can export all spaces in pdf in just 1 or 2 clicks or any script for this?


Answers:
author: Nic Brough -Adaptavist-
body: There's no bulk export like this. Mainly because it's not needed. Why does your manager want a pile of pdfs they're never going to read? (If they do intend to read them, why don't they just look at Confluence? It's easier to read than a static pdf, and not obsolete as soon as you look at it)


author: Srinatha T
body: Hi [@Muhammad Shiraz Alam Khan](/t5/user/viewprofilepage/user-id/4764381) ,

Welcome to Atlassian community.

No, It has to be done one by one. I dont think we have any such option.

Thanks,

Srinath T


Tags: confluence-server

server
Is there a limit to Roadmap Planner in Confluence?
Asked by Jonas Dohlmann:

Hi,

I've created a product roadmap with roadmap macro in a confluence page as yo can see in the attachement.

My problem is now that I can't add names to a new lane. In addition I can't add names to bars in that new lane. I've also tried to add bars to existing lanes with new names but that's not possible either.

It might be because there's a lane limit, but right now it just seems buggy. Does anyone have an answer to that?

Kind regards,

Jonas

![Screenshot 2022-05-23 at 12.42.52.png](https://community.atlassian.com/t5/image/serverpage/image-id/198746i355649E805A4B7E4/image-size/large?v=v2&px=999 "Screenshot 2022-05-23 at 12.42.52.png")


Answers:
author: Huib van den Brink
body: I'm experiencing the same problem!  
Two weeks ago it was working fine...

And by the looks of it, we're not alone:

<https://community.atlassian.com/t5/Confluence-questions/RoadMap-Planner-really-buggy-for-anyone-else/qaq-p/2036454>

<https://community.atlassian.com/t5/Confluence-questions/Cannot-edit-marker-on-roadmap-planner/qaq-p/2036729>

comments: author: Jonas Dohlmann
body: [@Huib van den Brink](/t5/user/viewprofilepage/user-id/4943390) it's apparently a bigger issue for many customers. You can follow the bug-progress here: <https://jira.atlassian.com/browse/CONFCLOUD-72250>


Tags: cloud

confluence-cloud
How can I create live diagram in confluence?
Asked by Sirbulescu Alexandra-Elena:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198718i6E599E0233AE69C1/image-size/large?v=v2&px=999 "image.png")

I want to create this diagram for my page, but I don't have access in PMT to use the page macro 'HTML Include' like them. I also can't use table pivot.


Answers:
author: Katerina Kovriga {Stiltsoft}
body: Hi [@Sirbulescu Alexandra-Elena](/t5/user/viewprofilepage/user-id/4918753) ,

You've mentioned the [Pivot Table](https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Pivot+Table+macro?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro - do you mean the macro provided by the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app?

This app is our add-on and its macros (Table Filter, Pivot Table, Chart from Table, etc.) support dynamic Confluence macros such as Page Properties Report, Jira Issues, Content Report Table.

Note that the app is a paid one.

If you want to create a pie chart using standard Confluence tools, you may check the [Chart](https://support.atlassian.com/confluence-cloud/docs/insert-the-chart-macro/) macro. This macro doesn't support dynamic tables but allows you to create beautiful graphs based on plain manually created tables.

comments: author: Sirbulescu Alexandra-Elena
body: Thank you! I tried to use Chart macro, but I can't create a status chart like this. <https://pmtapps-vni.conti.de:81/pmtr_project/PublicReport/393>

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198786i1DF40B9A20E2A3D4/image-size/large?v=v2&px=999 "image.png")


author: Katerina Kovriga {Stiltsoft}
body: If you report on Jira Issues, you may try the standard [Jira Chart](https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-chart-macro/) macro. Hope it will help your case.


author: Sirbulescu Alexandra-Elena
body: ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/198791i3C06CCB329EB2D3C/image-size/large?v=v2&px=999 "image.png")

What shoud I complete here?


author: Katerina Kovriga {Stiltsoft}
body: If your Jira VNI instance is connected to Confluence, here you type in your JQL query. For example, project = "The name of my project".

The data from your Jira (issues, assignees, statuses, etc.) is pulled to Confluence, and you'll be able to create charts based on this data.

You may also google about JQL queries for Jira to pull specific data and create custom charts.


author: Sirbulescu Alexandra-Elena
body: Thank you very much!


Tags: cloud
Is there a way to display Insight object/object data in Confluence Cloud?
Asked by Aman:

Hi Everyone,

We have a critical requirement where we need to display some insight object/object data in confluence. However, upon looking into ways to do this, I found out that there exists a macro, unfortunately it is only available for server/data center (also found a feature request for cloud).

Is there a way to achieve this for cloud? Via any third party apps or add ons etc?

Any help would be appreciated as this is a key requirement.

Regards,

Aman


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Aman](/t5/user/viewprofilepage/user-id/4447190) ,

currently Insight Macro is only availbel for server/data center instances. There's an open request to the Atlassian backlog for Cloud <https://jira.atlassian.com/browse/JSDCLOUD-9878>

Please vote and watch it in order to keep update about progress.

Hope this helps,

Fabio


Tags: cloud

confluence-cloud

insight

jira-service-management-cloud
we have a problem with a table on this page - we cant update it
Asked by Ajay salla:

Hello - we have a problem with a table on this page - we cant update it:

if we click on the edit button we see a blank page rather than the table, although we have been able to do this recently. Please can you help?![con edit.jpg](/t5/image/serverpage/image-id/198734i3FFF28850A23999C/image-size/large?v=v2&px=999 "con edit.jpg")![con edit 2.jpg](/t5/image/serverpage/image-id/198735i915E13D124E13D97/image-size/large?v=v2&px=999 "con edit 2.jpg")


Answers:
author: Bandarupalli Sai
body: **Step-1** :- It is very important to ensure that both the access URL and server base URL of the instance are identical. A mismatch of Base URL and Access URL will result in users unable to edit any pages.

**Go to *Confluence Admin \> General Configuration* to check Confluence's Base URL**

**Step-2** :- Navigate to Confluence Administration \> General Configuration \> Collaborative Editing and click on "Restart Synchrony".

Afterward, try to create a new page or edit an existing one and see if the issue is resolved.

comments: author: Ajay salla
body: Thanks for the help [@Bandarupalli Sai](/t5/user/viewprofilepage/user-id/4388740) but i don't see the option Collaborative Editing and Restart Synchrony in General configuration in confluence.


author: Bandarupalli Sai
body: You should be able to see the "Collaborative Editing" option under the General Configuration ---\> administration section.

![Screenshot 2022-05-25 at 9.28.55 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/198949i1030A5D1FE1C70A2/image-dimensions/294x298?v=v2 "Screenshot 2022-05-25 at 9.28.55 AM.png")

If the collaborative Editing feature is turned on in your instance then you will be able to see the "Restart Synchrony" button right below it.


Tags: cloud

confluence-cloud
How and where do i upload a banner image
Asked by Judy Mallman:

Im trying to change out this banner image.  
Where do i upload my image to get the image URL to enter in this banner macro?  
The image is currently on my local drive.  

![Screen Shot 2022-05-23 at 1.16.12 PM.png](/t5/image/serverpage/image-id/198665iCCA48C101969196A/image-size/large?v=v2&px=999 "Screen Shot 2022-05-23 at 1.16.12 PM.png")


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Judy Mallman](/t5/user/viewprofilepage/user-id/4940330) ,

welcome to the Atlassian community!

You should upload that image on internet/intranet so that it can be retrieved by your confluence instance. You could also add it as attachement to your confluence page and retrieve the related URL.

Hope this helps,

Fabio


Tags: confluence-server

server
RoadMap Planner really buggy for anyone else?
Asked by Kodie Amos:

Basically, I update the Bars and Lanes and when I press insert they don't update on the actual confluence document. I've spent 30-60 min repeating the same steps to no avail. Refreshing the page several times. Using a new Tab.

Anyone else experiencing this?


Answers:
author: Huib van den Brink
body: Same here: <https://community.atlassian.com/t5/Confluence-questions/Is-there-a-limit-to-Roadmap-Planner-in-Confluence/qaq-p/2036621>


author: Aainaa Ab_ Rahman
body: Issue is still relevant. Happens unexpectedly, there's no pattern to why or when it happens. Very frustrating and disruptive to workflows


author: Gabrielle Rousseau
body: Same thing

I lost all the info entered twice in a row, which was a serious waste of time.

I would be interested to know if there are limits in terms of quantity of information and cannot fin relevant information.


author: Kate
body: Issue is still relevant.


Tags: cloud

confluence-cloud
What is the best method to set up information for our non-profit?
Asked by Amos Love:

We operate a non-profit in Dunn, NC called Beacon Rescue Mission. We have been using Trello for general data but I think Confluence may be a more powerful tool for what we need. Our goal is to help families in the area with small to medium home repairs and we coordinate the project through local agencies, churches and professionals.

The steps are the same per situation and we are using separate Trello cards for each case at the moment. We are losing track of where we are in each case due to the number of projects we are working on at the same time. I am hoping for advice on what may help our workflow while we try to help each family. The steps that we walk through are fairly straight forward.

1. We are contacted and general info is entered

2. We reach out and verify the need

3. We asses the type of need (it would be nice to separate needs into categories)

4. We contact a professional to provide a cost for repair of the need

5. We communicate the project cost to the community and raise funds to meet the need

6. We organize the project to be done by professionals or volunteers

7. We verify that the project is complete

That's our goal and the steps are the same every time. We have signed up for an annual membership for Trello and I am not sure if Confluence is a part of that or not. Advice is much appreciated.


Answers:
author: Jack Brickey
body: Hi [@Amos Love](/t5/user/viewprofilepage/user-id/4940156) , welcome to the community!

We are neighbors it appears as I am not far from you in Sanford North Carolina.

I am not a heavy Trello user but do you use it for small home projects events etc. I expect that there are good solutions for your needs within Trello. I think the key to a useful solution for you is your ability to focus on a single family at one time. In my own personal experience I would probably use Jira Work Management and make use of labels or components or Epics. The reason I am suggesting this is that you could filter your board by families. This would allow you to focus on a single family as needed or the entire list of activities for your organization.

Regarding Confluence, it is a separate application and not associated with your Trello subscription. I could see where confluence would be a good tool to capture and explain what your organization is all about. As well you could create individual pages per family and incorporate Trello or Jeera issues right on that page. The benefit of Confluence in your use case would be to add actual context to all the issues that you are working and the status as well.

i'm sure if my input is healthier or not but hopefully it gives you a bit of guidance. If you have continued questions please don't hesitate to respond here.


Tags: cloud

confluence-cloud
Confluence user macro sandbox
Asked by Marcin Trzci?ski:

Hi,

II have an idea to improve status selection by using user macros. I'm not an admin in the company and want to play around with user macros myself. Is it possible to play with it in kind of sandbox or configure user macros only for my account?


Answers:
author: Dominic Lagger
body: Hi [@Marcin Trzci?ski](/t5/user/viewprofilepage/user-id/4940010)

This isn't possible.

In our company, we have a clone of PROD for test purposes. As an admin, I would give admin right for our test instance for such testing ;) But you have to clarify with your admin.

Regards, Dominic


Tags: user-macro
Change my email address
Asked by Periklis:

hello,

I would like to change the gmail email address that was used to set up our Confluence account with a company's one and it seems that there is no direct way to do so from the admin page.

Thank you.


Answers:
author: Elizabeth Barr
body: [@Periklis](/t5/user/viewprofilepage/user-id/4345977), take a look at this article: <https://support.atlassian.com/confluence-cloud/docs/edit-your-profile/#Edit-your-profile>

As the page states:
> If you have a managed account, you may need an admin's help to edit your name or email address. See [Your Atlassian account](https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/) for more information.


Tags: cloud

confluence-cloud

email
Migration Assistant reports Can't communicate with server
Asked by Brian Moore:

Within an administrative session with our Confluence Server instance, I started the Migration Assistant. When the Assistant launches, it throws a window reporting,

"We can't communicate with your server

We're having trouble communicating with your server instance. Please try again. If this doesn't fix the issue, contact support for help."

I restarted my browser, logged in again (via Okta, I'll tell you in case that makes a difference), started the Migration Assistant again. Still no joy.

Server SEN: SEN-6246747

Cloud SEN: SEN-31662493 (trial)

Thank you,

Brian


Answers:
author: Robert Wen_ReleaseTEAM_
body: Have you added the following domains/CIDR ranges in your firewall's allowlist? Here's the knowledgebase article that should help:

<https://confluence.atlassian.com/confkb/connect-the-confluence-cloud-migration-assistant-to-atlassian-cloud-976753742.html>


author: Sri Kumar
body: Hi [@Brian Moore](/t5/user/viewprofilepage/user-id/4935578)  

Welcome to the Atlassian Community.   

We understand that you are facing any issue with Connectivity when attempting to use the migration assistance. Could you please check **Step #9 in the below Confluence pre-migration checklist** document and make sure all Atlassian domains or endpoints you need to allow in your firewall are done.

* [Confluence pre-migration checklist](https://support.atlassian.com/migration/docs/confluence-pre-migration-checklist/)

Let us know if the above information helps.  

Regards,  
Sri Kumar


Tags: confluence-server

migration-customer-care

server
Setting User's Site Homepage Based on Group
Asked by Jaspreet Kaur:

I'm looking to find a way to adjust a user's Site Homepage based on their membership to a group.

If a user is a member of this group, then I'd like to change their Site Homepage from the Site Default to a specific Space's homepage they have permissions to.

I could use Scriptrunner to run something, but I'm not sure where to start to find or adjust a user's settings in Confluence.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jaspreet Kaur](/t5/user/viewprofilepage/user-id/4630305) ,

this is an open request <https://jira.atlassian.com/browse/CONFSERVER-41102>

The only way to do that is to develop a macro, place it in the standard site homepage, and perform a redirection to another page.

Hope this helps,

Fabio

comments: author: Jaspreet Kaur
body: Thank you [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)


Tags: confluence-server

server
When will Trello work?
Asked by Mariia Petrova:

Trello doesn't work


Answers:
author: Soumyadeep Mandal
body: [@Mariia Petrova](/t5/user/viewprofilepage/user-id/4186251) ,

The Trello service is available again!

Have a good day!


author: Soumyadeep Mandal
body: Hi [@Mariia Petrova](/t5/user/viewprofilepage/user-id/4186251) ,

Welcome to the community!

There is an outage at the moment!

Please check the status of Trello [HERE](https://trello.status.atlassian.com/)

The engineering team is actively investigating and working to bring Trello back up as quickly as possible.
How do I report issues?
Asked by Grace Kennedy:

When Trello is down, who do I contact to report it, and where can I go for updates on when it will be back up? Follow up question: Is there some other product I can switch to that is more reliable? It is not feasible for me to continue using Trello if it keeps going down.


Answers:
author: Michael Pryor
body: When it goes down, all of our alerts go off, so we notice.

You can always get an up to date report at <https://trellostatus.com>


author: Tillis N James
body: Grace,

As with all programs on the web - you will experience glitches and issues from time to time. We have used Trello for years for our work with 3 Universities and it has served us well. It is an invaluable tool with the people we have working from home. We did a lengthy search prior to signing up with Trello and it has been a great program.

comments: author: Michael Pryor
body: Thanks for the vote of confidence. We have however been down an unacceptable amount lately (also coinciding with peak load times of Monday morning Eastern Standard Time). So I understand the frustration, as we feel it ourselves.

We have a collection of mitigation strategies we are working on internally as every minute of downtime hurts our internal "[nines](https://en.wikipedia.org/wiki/High_availability#%22Nines%22)" score. Every employee that can help us fix this is working right now to fix it.
I have a business account for four users, and I want to reassign one of the user?s accounts. How?
Asked by melinda thompson:

The user has left the company, so I want to give her business user status to another employee. How can I do it? Thank you


Answers:
author: Fabienne Gerhard
body: Hi [@melinda thompson](/t5/user/viewprofilepage/user-id/3668114)

after [deactivating the user](https://help.trello.com/article/714-business-class-user-guide#Deactivate-team-members) who left the company you can just add the new/other employee to the board.

This should work fine!

Feel free to ask for more help.


Tags: jira-work-management
TRELLO IS NOT LOADING
Asked by thiago.namur:

Anyone else having trouble to joining trello today?


Answers:
author: Michael Pryor
body: There is an outage at the moment: <https://trellostatus.com>

comments: author: Randy Douglas
body: Thanks! Super helpful.


author: Stephen Addis
body: They declared a problem earlier, happens every now and then. But they have said its sorted.  

You can keep track if you suspect an outage in future at  
<https://trello.status.atlassian.com/incidents/>


author: Randy Douglas
body: Glad to know I'm not the only one.


author: Melody Pfeffer
body: Also having trouble loading the website


author: Jaana Ylipaavalniemi
body: Me too :( So very inconvenient There is no one to contact for support?


author: Grace Kennedy
body: I can't connect either.

comments: author: Lipton
body: I have the same trouble.


author: Charles Stewart
body: [@Grace Kennedy](/t5/user/viewprofilepage/user-id/4052034)

Same here Grace, annoying as it completely makes my task creation completely unworkable
CONNECTION ISSUES
Asked by Michelle Rhodes:

Is anyone else experiencing issues with connection to Trello today?


Answers:
author: Soumyadeep Mandal
body: Hi [@abigail mattos damazio](/t5/user/viewprofilepage/user-id/4186267) [@Michelle Rhodes](/t5/user/viewprofilepage/user-id/4186135) [@Dan Ivory](/t5/user/viewprofilepage/user-id/1842230) [@Grace Kennedy](/t5/user/viewprofilepage/user-id/4052034)

The Trello service is available again!

Have a good day!


author: Soumyadeep Mandal
body: Hi [@Michelle Rhodes](/t5/user/viewprofilepage/user-id/4186135) [@Grace Kennedy](/t5/user/viewprofilepage/user-id/4052034) [@Mike Chase](/t5/user/viewprofilepage/user-id/4186162) ,

as [@Dan Ivory](/t5/user/viewprofilepage/user-id/1842230) told there is some issue!

Please check the status [HERE](https://trello.status.atlassian.com/)

The engineering team is still actively investigating and working to bring Trello back up as quickly as possible.


author: abigail mattos damazio
body: tamb?m estamos com problema no trello hoje, al?m da recorrente lentid?o


author: Dan Ivory
body: yeh, there are reports of problems on here <https://trello.status.atlassian.com/>


author: Grace Kennedy
body: I am unable to connect today as well.


author: Mike Chase
body: I got forced to link my Atlassian account and lost access to all my boards. Not ideal considering I have urgent projects to deal with today...

So yeah, can't connect to Trello and no access to boards


author: Michelle Rhodes
body: Thanks all, normal service appears to have resumed once again.
How to change my email?
Asked by Roberto Lyra:

My company changed the domain, name AA to name BB, so my email changed to robert@AA to robert@BB. I use to be a Trello user and ai need to change it, before the email robert@aa drop dead.  
I found a way to chenge it, and Trello, or Atlassian, send me a email to confirm. Well, the e-mail said "check the new email" but don't explain how to do it. There is no link or instructions. Just "ckeck".

Can anyone help me?


Answers:
author: Soumyadeep Mandal
body: Hi [@Roberto Lyra](/t5/user/viewprofilepage/user-id/4185952) ,

Welcome to the community!

You can follow this documentation <https://help.trello.com/article/773-changing-account-credentials>


Tags: access

cloud

jira-cloud