youngmon/atlassian-qna huggingface dataset:
Atlassian Automation does not show Github organization
Asked by John Mangold:

I'm trying to set up a rule to create a branch when an issue transitions to "In Progress", but it doesn't display my Github organization to connect to. I've already granted Atlassian Automation permission in Github. I've set up the Jira app in Github as well, which seems unrelated to this, but all of that is working. Any ideas why automation can't read my Github organizations?

![Screenshot 2024-06-10 214701.png](/t5/image/serverpage/image-id/329039iF6FF71B5E90C6663/image-size/large?v=v2&px=999 "Screenshot 2024-06-10 214701.png")


Answers:
author: Hala ElRoumy
body: Hi John,   

Usually, this happens when Automation doesn't have access to the Github organization.  

Can you please check if Atlassian automation is approved under **OAuth application policy** under GitHub organization settings?  

**User** **Settings** \> **Applications** \> **Authorise Oauth Applications** \> **Atlassian Automation**

Link: <https://github.com/settings/applications#authorized>  

<br />

Additionally, you can check if Github is authorized from Jira side:

* Go to <https://id.atlassian.com/manage-profile/apps>
* In that scroll down to the "**Atlassian third party account access**" section.
* In that, you will see **Github** with your username beneath it.
* Only revoke that app access, then try to create the automation rule and connect again.

<br />

Thanks,  
Hala

comments: author: John Mangold
body: It all looks good. Revoked and tried to connect again. Same thing. No organizations to select.

![githubSide.png](https://community.atlassian.com/t5/image/serverpage/image-id/329321i2B621F221C3D379B/image-size/large?v=v2&px=999 "githubSide.png")![jiraSide.png](https://community.atlassian.com/t5/image/serverpage/image-id/329320i5612E282803A85BB/image-size/large?v=v2&px=999 "jiraSide.png")


author: Hala ElRoumy
body: In this case, can you please open a ticket with our support to further look into this?   
Atlassian Support: <https://support.atlassian.com/contact/#/>  

Thanks,  
Hala  


Tags: cloud

jira-cloud
How do I make it so queries are visible to all logged in users by default when initially saved?
Asked by CR:

I work in a very high-trust environment, and there's no reason here to privatize filters by default. Is there any way to change a setting for my user so whenever I save a new JQL query it will make it always visible to any logged in user? I have to do this every. single. time. I make a query right now, and it is driving me bonkers. Thank you!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can change the default filter sharing from "private". Location : <https://xxxxxx.atlassian.net/secure/admin/ViewUserDefaultSettings.jspa>

![Screenshot 2024-06-11 at 11.29.49?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329057i106CC60B159BBE84/image-size/large?v=v2&px=999 "Screenshot 2024-06-11 at 11.29.49?AM.png")

comments: author: CR
body: Okay. so only the admin can change that, and it has to be at the project level? I was hoping as a user within a project, I could change it for me (user setting). Probably not the case, but thank you anyway.


Tags: cloud

jira-cloud
Free Plan
Asked by Cielo Esclamado:

Our company is using Free plan only, why is it we been log out and can't access any longer


Answers:
author: Melo
body: Hi [@Cielo Esclamado](/t5/user/viewprofilepage/user-id/5517513) welcome to the community!

I would suggest contacting Atlassian support. I can't see any active incidents right now. You can check their status page at status.atlassian.com.

To contact support, visit support.atlassian.com/contact.

I hope that helps.

Cheers,

Melo


Tags: cloud

jira-cloud
Issues with this Issue Type must be created in the same project as the parent - NOT a subtask
Asked by Cole Marsteller:

I'm getting this error while working with the REST API when attempting to create a TASK or STORY type issue and link it back to an epic in another project.

Is this expected?

I'm also noticing that in the UI, the parent dropdown doesn't autocomplete/automatically load epics outside of the project I am in. However, if I specify an epic key exactly, e.g. EPIC-519, it appears and it DOES allow me to save it.

So it appears the restriction is only on the API side.


Answers:
author: Trudy Claspill
body: Hello [@Cole Marsteller](/t5/user/viewprofilepage/user-id/5517458)

Welcome to the Atlassian community.

When using the API what is the Type of the project where you are trying to create the issues? Is it a Team Managed project? And when you are setting the parent through the UI are you trying that in the same project you are targeting withe the API?

comments: author: Cole Marsteller
body: Attempted to set the \`parent\` field on both a Task and Story type issue from Project A to an Epic in Project B.

\> Is it a Team Managed project?

Both projects are company managed

\> When you are setting the parent through the UI are you trying that in the same project you are targeting withe the API?

Correct


author: Trudy Claspill
body: Can you tell us the API Endpoint you are using and the content that you are sending specifically to set the issue parent?


Tags: cloud

jira-cloud
Chatter comments in Salesforce not showing in Jira
Asked by Luis Escalante:

Hello, I saw a post from 2 years ago that comments from Salesforce synched in Jira it was not an out-of-the-box function. But I was wondering if that has changed or if it needs still an additional tool to be installed or something like that.

Thank you in advance!


Answers:
author: Mikael Sandberg
body: Hi [@Luis Escalante](/t5/user/viewprofilepage/user-id/5517432)

Welcome to Atlassian Community!

It depends on what app you are using to sync SFDC to Jira, I know that Connector for Salesforce \& Jira can sync comments, see [View Salesforce comments in Jira.](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470754321/View+Salesforce+comments+in+Jira)

comments: author: Luis Escalante
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) thank you for replying. I am using AppFire, but I will also follow the information you just shared.


author: Luis Escalante
body: Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) I have everything configured as shown in the link you provided, but still I am not able to see the comments from Salesforce in Jira. Also, the Chatter Feed option in the package in Salesforce is On. What else can I be missing?


author: Luis Escalante
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) actually, the emails received in Salesforce, posted in the Chatter Feed, can they be shown/synched into Jira's comments issues?


author: Mikael Sandberg
body: [@Luis Escalante](/t5/user/viewprofilepage/user-id/5517432) I would contact Appfire support and get help from them on this matter. They are usually really fast at getting back to you.


author: Luis Escalante
body: [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) I will totally do that. Thank you for the assistance!


Tags: cloud

jira-cloud
Getting "/jira failed with the error ?dispatch_unknown_error?" When Trying to Use Command in Slack
Asked by kashifsaleem:

I've successfully installed JIRA Cloud for Slack App, but when i type /jira create in a slack channel i receive the following message "***/jira*** *failed with the error "dispatch_unknown_error"*". Not sure what could be wrong here and would appreciate some help. Thanks


Answers:
author: Nicolas Grossi
body: [@kashifsaleem](/t5/user/viewprofilepage/user-id/5517371) Welcome! You might want to contact support.atlassian.com as you have a premium license.

Nicolas


Tags: cloud

jira-cloud
Make a field required based on another field's value
Asked by Apryl Harris:

Hello Community,  

++**My use case:**++

Make a field required based on another field's value. For example, if field A = Yes, then field C (text field) is required. If field A = No, then field C (text field) is NOT required.  

++**Instance limitations:**++

Only Jira Cloud native features available; and no option to purchase add-ons (no script-runner).

<br />

Anyone been able to solve for this use case? Your help would be greatly appreciated.


Answers:
author: Trudy Claspill
body: Hello [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328)

What you want cannot be implemented with native Jira functionality. It requires a third party app.

A partial solution is to use Validators in Workflow transitions. You could create specific transitions for when field A is No, and when field A is Yes by setting Conditions on those transitions. On the transition with the A=Yes condition add a Validator to require an entry in field C.

That only checks when there is a status change being executed.

If a user edits Field A at another time. There is no way to require an entry in field C in real time, with native Jira functionality.

You could create an Automation Rule that would be triggered by a change of Field A to Yes. In that rule you could check if Field C has a value. If it does not you could automatically change Field A back to No and send a message to the initiator that they need to first fill in Field C and then they can change Field A to Yes.

comments: author: Apryl Harris
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

The automation rule might work well enough. What would be the specific rule configuration? I initially thought of that but couldn't get it to work. I can try again.  

Thank for your assistance.


author: Trudy Claspill
body: ```
Trigger: Field value changed
  Field: Field A

Condition: Field value condition
  Field: Field A
  condition: equals
  Value: Yes

Condition: Field value condition
  Field: Field C
  condition: is empty

Action: Edit Issue
  Field: Field A
  Value: No

Action: Send Email
  To: Initiator
  Subject: {{issue.key}} requires entry in Field C
  Content:
  You attempted to change Field A to Yes in {{issue.key}}.
  That is not allowed without an entry in Field C.
  Field A has been reverted to No.
  Please make the correct entry in Field C, then change Field A to Yes.
```


author: Apryl Harris
body: [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)   

THANK YOU! I'll try it and let you know how it works.


author: Apryl Harris
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,  

IT WORKED! Thank you so much :).


Tags: cloud

jira-cloud
Making jira cloud fields restricted to certain users
Asked by Apryl Harris:

Hello Community,  

++**My use case:**++

Restrict editing for custom date fields after the issue is created to ONLY a certain group or 2 (two) specific users for every issuetype and status.  

++**Instance limitations:**++

Only Jira Cloud native features available; and no option to purchase add-ons.

<br />

Anyone been able to solve for this use case? Your help would be greatly appreciated.


Answers:
author: Stevan Mandi?
body: [@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328) unfortunately, this option is not available.

You can't set user permission for system or custom fields.

The only workaround is to:

* Hide field from the edit screen (you can leave it on create issue screen in order to be populated during issue creation)
* In your workflow, create transition to same status: for instance from "To do" to "To do"...
* Add user condition to that transition so only those 2 users can perform it.
* Add screen containing that field to that transition.

Field won't be visible in the issue, but only those 2 users will be able to update it.

comments: author: Apryl Harris
body: Thanks [@Stevan Mandi?](/t5/user/viewprofilepage/user-id/5497872) for the workaround.


Tags: cloud

jira-cloud
HOW CAN I GET TRELLO PREMIUM?
Asked by Fred Melendez:

If I need just 1 license for an user, how could I do this??


Answers:
author: Sal
body: Hey [@Fred Melendez](/t5/user/viewprofilepage/user-id/5235999), you can activate Trello Premium by either starting a 14-day free trial. If you decide to stick with us, you don't need to cancel it, as your subscription will be renewed automatically!   

I'm sure you have a message like this one on your home page:

![Start free trial.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/261647i67B11CEE66D7C564/image-size/large?v=v2&px=999 "Start free trial.jpg")

You can click on the **Start free trial** , follow the prompts and you'll be all set! Or, you can use this link <https://trello.com/free-trial> to get your Premium journey with us :D

I hope this helps!
Silinen Veriler Hk
Asked by esma __58:

Merhaba,

Trelloda bir karti sildim. Bu verileri geri alabilir miyim ?


Answers:
author: Sal
body: Hey [@esma __58](/t5/user/viewprofilepage/user-id/5235857), sadly no, you can't recover any cards that got deleted from your board unless the card was archived on your board, then, you could try un-archiving it from your board. Here is a helpful article you can check to learn more about deleting and archiving cards: <https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/>.
Is it possible to add a link to an external app within a checklist?
Asked by Emily Irwin:

I am wanting to have a link open my Bible app within my morning checklist. Is that possible?


Answers:
author: Sal
body: Hey [@Emily Irwin](/t5/user/viewprofilepage/user-id/5235787)! Absolutely! It's really easy to add a link to your checklist item. Just paste the desired link into the item, and when you tap or click on it, the related app will open if it's installed on your device. For instance, if you include a shareable Spotify song link in your checklist, tapping on it will launch the Spotify app, provided it's installed on your device. Give it a go!


Tags: bitbucket

spotify
How to highlight recently edited or added card?
Asked by Mateusz Trzmiel:

If anyone add a comment or changes card's name/description/attachment/date or anything related to this particular card I'd like to have this card highlighted for some period of time or until I open it and thus mark it as read.

I know there are notifications but in complicated boards it can get quite messy. Also I know there are rules, for example you can make rule that adds let's say purple label whenever card is changed, but the label doesn't disappear until someone removes it manually.

Is such feature built in Trello?


Answers:
author: Dreamsuite Mike
body: Automation could do this. You can have a set of rules to cover the activity mentioned:

![Screenshot 2023-06-05 151655.png](https://community.atlassian.com/t5/image/serverpage/image-id/261360iF90850C396619FE1/image-size/large?v=v2&px=999 "Screenshot 2023-06-05 151655.png")

You can have the same automation for Triggers:

* when a member is added to card
* when the name of a card contains {\*}
* when the description of a card contains {\*}
* when an attachment is added to a card
* when a label is added to a card
* when a comment is posted to a card
* when custom field \[field name\] is set
* when custom field \[field name\] is cleared

and so on...

The good thing is you make the first automation and there is a copy automation button to make the duplication easier.

![Screenshot 2023-06-05 152006.png](https://community.atlassian.com/t5/image/serverpage/image-id/261361i67912007088A13BA/image-size/large?v=v2&px=999 "Screenshot 2023-06-05 152006.png")

To clear the label, you could have a button on the card like this:

![Screenshot 2023-06-05 152147.png](https://community.atlassian.com/t5/image/serverpage/image-id/261362i5418506DBF42D531/image-size/large?v=v2&px=999 "Screenshot 2023-06-05 152147.png")

comments: author: Mateusz Trzmiel
body: Thanks for the high effort reply. I have one question. Isn't the 'Mark as Read' button available for everyone in the board? This would make possible a situation in which one user clicks it, and other miss the updated content, as there is no indicator no more.


author: Ricardo D
body: Maby dashcards works for you?


Tags: automation

highlight

label
Where can I find a complete description of the Trello JSON format ?
Asked by frederic Jug?:

Good morning I did a JSON export of my Trello cards to convert them to Excel format. But I can't find everything I need, ie the date of creation of a card, its label, and the column in which it is located. Where can I find a complete description of the JSON format used by Trello? Thank you so much.


Answers:
author: Alina Kurishko
body: Hi Frederic,

Welcome to the Atlassian Community!

First, have you tried looking through the article we have concerning how to make sense of Trello's JSON export? You can find it at <https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export/>

Hope it brings a little more clarity!

I can also suggest trying to search (using the default **Cmd+F** on macOS or **Ctrl+F**on Windows in your browser) for fields with names like "date", "list", and "labels" if you want to find exact info about cards. These details would look similar to the pieces below (I've obfuscated some identifiable information with \*\*\*):

```
"date":"2023-06-06T11:13:38.889Z"
```

```
"list":{"id":"***","name":"***"}
```

```
"labels":[{"id":"***","idBoard":"***","name":"Green","color":"green"}]
```

I hope this information helps!

Alina \| The Trello Team
Lizenz
Asked by Christian Hipp:

Wie kann ich eine Lizenz von einem Arbeitsbereich auf einen anderen verschieben?


Answers:
author: Victor N
body: Hallo Christian, ich hoffe, dass Sie einen guten Tag haben.  

Es gibt keine einfache M?glichkeit, Abonnements zwischen den Arbeitsbereichen auszutauschen. Eine L?sung kann jedoch darin bestehen, Boards aus dem kostenlosen Arbeitsbereich in den bezahlten Arbeitsbereich zu verschieben.   

Wenn Sie die Boards in den kostenpflichtigen Arbeitsbereich verschieben, k?nnen Sie auf die kostenpflichtigen Funktionen des Boards zugreifen. Hier erfahren Sie, wie Sie die Boards verschieben k?nnen:  
<https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>

Wenn dies nicht ausreicht und Sie trotzdem das Abonnement tauschen m?chten, senden Sie bitte ein Ticket an: <https://trello.com/contact>  
Unser Abrechnungsteam wird sich dann darum k?mmern.
Can I add someone to a card or list but not to the whole board?
Asked by Melissa Herman:

Has Trello been updated to allow us to add people to an individual list or card within a project board but so they cannot view the entire board so we don't expose privacy of other team members tasks and so I don't have several boards to manage for one project?


Answers:
author: ?yk? Sorgun
body: Hello [@Melissa Herman](/t5/user/viewprofilepage/user-id/4496533)

I'm from Hipporello and we have a solution just for your need: [Trello Card Share](https://www.hipporello.com/trello-power-ups/trello-card-sharing).

With the help of this power-up, you can share your Trello cards, and choose the fields that you would like to share publically or privately on a web portal. It allows you the board privacy as you won't need to add people to your board anymore.

You can install Trello Card Share on your Trello board from [here.](https://trello.com/power-ups/646b9b8904edbcd77063d177) You'll be ready to go once installed. If you need some assistance, you can reach out to us via support@hipporello.com

I hope it's helpful, take care...
Date Fields not searchable?!
Asked by Ricky:

So I found out that custom text fields will show up in the filter results. How can I filter by date fields? What's the point of using a date field if it doesn't link up to the search or filtering system? Do I need to type in a special query in the filter box?


Answers:
author: Brittany Joiner
body: Hey there! You can use the [Blue Cat Reports Power-Up](https://www.google.com/search?q=blue+cat+report+power+up&oq=blue+cat+report+power+up&aqs=chrome..69i57j35i39i650l2j46i175i199i512j0i20i263i512j0i390i650j69i60l2.2948j0j7&sourceid=chrome&ie=UTF-8) to create a query with custom date fields. I've used the Quick List where you can create a filter of cards from one or multiple boards with specific criteria, including Custom Date fields.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/261211i6851258CBA28544E/image-size/large?v=v2&px=999 "image.png")


Tags: custom-field
Trouble creating new card from iPhone Photos
Asked by Justin Reina:

1. Hi, I am having trouble creating new Trello cards directly from photos in the iPhone Photos app. Using an iPhone 12 Pro Max with iOS 16.5, with Trello v2023.7

<br />

I try to select 'Add to Trello', as I have in the past -

![IMG_3213.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/261188iA0B67BD207DA64A8/image-size/large?v=v2&px=999 "IMG_3213.jpeg")

And then populate the card -

![IMG_3214.png](https://community.atlassian.com/t5/image/serverpage/image-id/261191iBB010ED2FC994DB2/image-size/large?v=v2&px=999 "IMG_3214.png")

But it just gets stuck!! See below -

![IMG_3215.png](https://community.atlassian.com/t5/image/serverpage/image-id/261190i308114F9F98B50D5/image-size/large?v=v2&px=999 "IMG_3215.png")

<br />

What is happening here, can you creat cards from the iPhone photo reel like I am trying to here?


Answers:
author: Beverley
body: Hi Justin,

There is a limit of 10MB file upload per attachment in a free Workspace, and a 250MB file upload per attachment in a paid Workspace. Could you please check your file doesn't exceed these limits?   

If that still doesn't work, I would suggest following the troubleshooting for iOS app steps by first completely closing the app and reopening it, then clearing out your iOS app cache. More steps troubleshooting steps are listed here: <https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/>

I hope that helps!

comments: author: Justin Reina
body: Thank you Beverley!! Upgradint nexf, I did not know that

thx ??

*** ** * ** ***


Tags: ios
Typeform uploading photo to a card
Asked by KerryAnn May:

![2023-06-04 12_49_38-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/261197iA34371B6DF101D7E/image-size/large?v=v2&px=999 "2023-06-04 12_49_38-Window.png")Update: I have it now displaying the photo as an attachment, as it did under BlueCat Forms but the other photos are gibberish. I have attached a screenshot.

I used to use BlueCat Forms but it was too dang expensive for our tiny nonprofit. So we switched to Typeform. Volunteers fill out a form with a bunch of info along with a few pictures of their foster cat. Typeform then throws that info into a Trello card for another volunteer to use to create an online bio for the cat But Trello is creating a field for each photo uploaded to the Typeform form like this: <https://api.typeform.com/responses/files/d65e7ddf1542e52445f3b2eaedfe9489a4eb81328493a77bdcad1be47203f521/IMG_2794.jpeg>

This is super annoying as you can't just right-click and download. You have to copy and paste it into a new window, then download it. Also, the volunteer might submit several pics but maybe only one or two are acceptable. What a waste of time to have to copy/paste each file name/location into a new window just to see the pic.

How can we have the actual photo load into Trello? Typeform does store it as an attachment, so might that be a limitation of TypeForm?

Also, we like to have the first attachment/picture as the card's cover for quick identification purposes.


Answers:
author: Alex W
body: Hey [@KerryAnn May](/t5/user/viewprofilepage/user-id/4909339)! I recommend sending this over to Typeform support, they built the Typeform Power-Up and should be able to help here. You can reach out to them at support@typeform.com


Tags: attachment

image

typeform