youngmon/atlassian-qna huggingface dataset:
Unable to push via ssh
Asked by venugopal pottu:

I started getting this issue again

remote: \[ALERT\] Your push failed because the account '\*\*\*\*\*\*\*\*\*\*' has exceeded its  
remote: \[ALERT\] user limit and this repository is restricted to read-only access.  
remote: \[ALERT\] To restore write access, ask an account administrator to upgrade their plan.  
remote: \[ALERT\] For more info:  
remote: \[ALERT\] <https://confluence.atlassian.com/x/MAFgDQ>


Answers:
author: Theodora Boudale
body: Hi [@venugopal pottu](/t5/user/viewprofilepage/user-id/140952),

If your billing plan has been downgraded multiple times, I would suggest creating a ticket with our Customer Advocate team and

- share the URL of the Bitbucket workspace where this has been occurring  
- ask if they can give you more info on why the issue occurs  
- ask how to work around this issue

You can create a ticket with the team via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Billing, payments, and pricing", in "Select a topic" select "Problems with a payment or credit card" and then share the info/questions I mentioned above. The ticket will be visible only to you and Atlassian staff.

Kind regards,  
Theodora


author: Nic Brough -Adaptavist-
body: You'll need to remove some users, or upgrade your licence level.


Tags: bitbucket-cloud

cloud
Upload size varies
Asked by Vinayakam R K:

uploaded a repository of 7GB but it seems to be less than 2GB in my bitbucket cloud.


Answers:
author: Caroline R
body: Hi [@Vinayakam R K](/t5/user/viewprofilepage/user-id/5032608), thank you for reaching out to Atlassian Community.

I understand that you have a repository that locally is showing 7GB, however when you push it to Bitbucket Cloud, the repository size is 2GB, is that correct? If that's the case, it might be because some files are being tracked as [LFS](https://support.atlassian.com/bitbucket-cloud/docs/use-git-lfs-with-bitbucket/), or Git is compressing some files in the repository. In order to check this, you can open your **Repository settings** and confirm if you have any **Git Large File Storage**. In case you don't have it, when you open the source page of this repo on Bitbucket Cloud, is there any file showing a large size?

Also, we don't recommend having a repository of 7GB, as we have some size limits on Bitbucket Cloud as you can read here:

* <https://support.atlassian.com/bitbucket-cloud/docs/what-kind-of-limits-do-you-have-on-repositoryfile-size/>

Looking forward to hearing from you.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
Someone has already added that key as an access key to a repository
Asked by santhoshiinerds:

From My account -\> settings -\> personal settings -\> ssh keys -\> add key

I tried to add my public key it shows the error

"Someone has already added that key as an access key to a repository"

Can you tell me in which repository this key has been used as an access key

Santhosh


Answers:
author: Caroline R
body: Hi, [@santhoshiinerds](/t5/user/viewprofilepage/user-id/2835171), thank you for reaching out to Atlassian Community.

As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here.

You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please feel free to let me know if you have any questions.

Kind regards,  
Caroline

comments: author: santhoshiinerds
body: Caroline,

Thanks for the support

I did not get an email till now

Can you please post the ticket link here

Santhosh


author: Caroline R
body: Hi [@santhoshiinerds](/t5/user/viewprofilepage/user-id/2835171), this is the link to your ticket:

* [https://support.atlassian.com/requests/BBS-192001](https://support.atlassian.com/requests/BBS-192001/)

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
https://bitbucket.org/dashboard/repositories
Asked by selvam_murugan:

Hello,

I cannot able to access bitbucket in any of my browser.

i haven't connected with any of the VPN.

Getting below error:

This site can't be reached {#toc-hId--525948907}
------------------------------------------------

Check if there is a typo in bitbucket.org.  
DNS_PROBE_FINISHED_NXDOMAIN  
![d7a12344-ab94-44d5-8522-25fd9e0cec81.png](https://community.atlassian.com/t5/image/serverpage/image-id/216578i840BCC80BF4BB0DB/image-size/large?v=v2&px=999 "d7a12344-ab94-44d5-8522-25fd9e0cec81.png")


Answers:
author: Theodora Boudale
body: Hi [@selvam_murugan](/t5/user/viewprofilepage/user-id/4523131),

The error points to a DNS issue, a few things you can try are the following:

* Try using Google DNS below and check if the site gets resolved afterwards:  

  8.8.8.8  
  8.8.4.4
* You can try entering the following in the **hosts** file of your machine and then check if the Bitbucket website is loading  

  ```
  104.192.141.1 bitbucket.org
  ```

  <br />

  Please note that in case it works, it should be a temporary workaround as Bitbucket IPs could change at any time.  

* I would also suggest reaching out to your ISP to report this and ask them if there is an issue with routing from their network to Bitbucket

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Unable to receive email notifications
Asked by Anton:

Hi, everyone. I'm using bitbucket pipelines and enable option "Watch this repository". But I don't receive any notifications when pipeline is failed. Other members from my team receive notifications without any problems.


Answers:
author: Caroline R
body: Hi, [@Anton](/t5/user/viewprofilepage/user-id/5034249), welcome to the community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. Now I removed your address from this suppression list.

Could you please confirm if you receive the notifications now?

Kind regards,   
Caroline

comments: author: Anton
body: Hi, Caroline

Yes, it works. Thank you! Maybe I was added to suppression list because made a lot of test on pipeline.

Kind regards,

Anton


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

notification
timeout to get public open url
Asked by sarel_b:

When I send a request to - <https://wssec1.mltp.co.il/GenericTransactionsService.asmx?WSDL> get time out.  
curl: (28) Failed to connect to [wssec1.mltp.co.il](http://wssec1.mltp.co.il/) port 443: Connection timed out  
The address is open to the world and accessible from anywhere.  
Any Help?


Answers:
author: Caroline R
body: Hi, [@sarel_b](/t5/user/viewprofilepage/user-id/4370893),

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
Your account now has more than 30 repositories created today. Don't worry! You can still create more
Asked by Costas Harizakis:

I was importing my repositories from github to bitbucket and when number of my repositories reached 30 i got message: "Your account now has more than 30 repositories created today. Don't worry! You can still create more"  
My bitbucket workspace url: <https://bitbucket.org/harizak/>


Answers:
author: Ben
body: Hey Costas,

I have successfully overridden the repo creation limit - you will now be able to create more repos. This limit is imposed to prevent spam from potential bot accounts and is configured by default.

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Costas Harizakis
body: Thanks!

- Costas


author: ninfea
body: Hello!

I have an issue like that. My bitbucket workspace url: <https://bitbucket.org/ninfea>

Please, help me!

comments: author: Ben
body: Hi [@ninfea](/t5/user/viewprofilepage/user-id/1633940)

Done! :)

Cheers!

- Ben (Bitbucket Cloud Support)


author: ninfea
body: Thank you Ben.

Bye

Ninfea


Tags: bitbucket-cloud

cloud
Detection of Empty repository
Asked by Dr_ nao:

Is there any API to detect if the repository is empry or not. "size" parameter is always non-zero.


Answers:
author: Erez Maadani
body: Depends on your definition of "empty repository", on of the following might help:

1. List Commits - no commits on master/main branch means empty repo - <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-commits/#api-repositories-workspace-repo-slug-commits-get>
2. Directory Listings - no files on master/main branch means empty repo - <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-source/#directory-listings>

Hope that helps

comments: author: Dr_ nao
body: Thank you Erez.

I could use List Commits api for my purpose.


Tags: bitbucket-cloud

cloud
Sourcetree version (2.3.1.0) can't installation future list after login.
Asked by MinTheinWin_cs:

Dear Sir,

I have been trouble problem installation sourcetree version 2.3.1.0 on window7 Ultimate 64 bit. While installation process show via popup menu option right? The problem are on the process "atlassian account" option tag I choose "Go to My atlassian". When I trying login atlassian acc with chrome browser successful and atlassian URL not show anything on the IE browser. What have the problem for that? and then even login with chrome successful can't succeeded future option. How I can try other technique ? Please help me for us. Thanks.

Sincerely, Min Thein Win


Answers:
author: Ana Retamal
body: Hi Min Thein Win, this seems to be an issue with IE, most likely compatibility settings. Can you try the following workarounds:  

* Turn off compatibility mode in IE11.
* Open Internet Explorer, go to the *Advanced options* tab and click on *Reset your Internet Explorer Settings* and check *Delete personal settings*?
* Changing your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options \> Security" tab
  3. Select "Custom Level" for Internet
  4. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  5. Try logging into Sourcetree again

After logging in, follow steps 1-5, but ***reset the setting back to the previous option***.

Let us know if this worked for you!

Best regards,

Ana

comments: author: MinTheinWin_cs
body: Hi [Ana Retamal Ortiz](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1067288) , thanks for your answer, but I get try it before you feedback answer my question. I'm just trying as the following step by step.

1. update IE version up to 11 V

2. login ATLASSIAN acc(with email address) via IE browser and then close IE browser without logout ATLASSIAN Acc.

3 . Delete all Source tree folder under C:\\Users\\AppData\\Local.

(if have source tree folder from the previous install).

4. Start install sourcetree version ( 2.3.1.10). while installing process when reach at atlassian account option step choose try going to ( Use an Existing Account) and then login with google account don't login with Atlassian email account

I am install successful as this way.


Tags: windows
How to save unpushed commits in a flash drive
Asked by Fernando Picoral:

Hello Guys!

I'm working in a C++ game and i'm using SourceTree to save my codes. I have 43 commits unpushed because of their size and I need to format my PC. I have an external hard drive and I want to save all these unpushed commits in this HD to I don't lose them. How do I do that?

EDIT: The files that are bigger than 100MB (biggest size accepted in GitHub) had already been deleted, but in one of the 43 commits, it was created. How do i delete this file from the commits?


Answers:
author: minnsey
body: Copying the whole of your repository folder, including the .git subfolder, will take a ll of you local state onto the external harddrive.  

To remove old commits containing large files you can try the BFG <https://rtyley.github.io/bfg-repo-cleaner/>


Tags: c

commit
Source Tree: different encodings
Asked by Kozyrev Dmitry:

Hello! Please, tell me how can I fix errors with the encoding of the SourseTree client in Windows? Text for commit are written in Windows-1251, but the interface, apparently, uses a utf-8 encoding.

![2017-09-29_21-06-27.png](/t5/image/serverpage/image-id/7069i4911198030A3174A/image-size/large?v=v2&px=999 "2017-09-29_21-06-27.png")


Answers:
author: Mikael Sandberg
body: There is an issue logged for this, [SRCTREEWIN-6377](https://jira.atlassian.com/browse/SRCTREEWIN-6377). Currently there is no workaround. I did a quick search and found options on how to change the encoding in the git commit message using git filter-branch but not sure if that would help in this case.
Why is my new branch not actually a branch?
Asked by Jim Constant:

When I create a new branch, Sourcetree doesn't seem to be creating an actual branch. To illustrate, I started on my 'develop' branch, clicked 'Branch' and named it 'test_branch', and when I clicked 'Create Branch' it just added the 'test_branch' icon next to 'master' and 'develop':

![sourcetree.png](/t5/image/serverpage/image-id/7076i3B050224778654F2/image-dimensions/633x253?v=v2 "sourcetree.png")

Not long ago, it was branching properly so if I created a new branch the tree looked like this:

![branch.png](/t5/image/serverpage/image-id/7077iCBACC98CE75393C4/image-size/large?v=v2&px=999 "branch.png")

I think somewhere along the way I messed up my 'master' branch. Does anybody have an idea of what could be wrong and how to fix this?

Thanks!


Answers:
author: minnsey
body: I think what you are seeing is correct.  

When you first create the new branch 'test_branch' its HEAD simply points to the saem ref.commit as the HEAD of master and develop branches.  

Only once you start making new commits to 'test_branch' will the HEADs diverge and the labels separate.  

Likewise you will only get a side-by-side visualization of your branch and master, for example, once mast has new commits created after the branch point.

comments: author: Jim Constant
body: Michael, I think you're correct. I kept researching this and found some answers here: <https://community.atlassian.com/t5/Sourcetree-questions/How-to-read-the-Graph-in-SourceTree-part-2/qaq-p/165698/jump-to/first-unread-message>

It turns out those colored lines aren't branches. They represent the lineage of commits and that's critical to understanding what you're looking at.

Thanks for your thoughts.


Tags: branch
Clone, remote account, search filter only works the first time
Asked by Todd Lindner:

Sourcetree windows 2.3.1.0

1. Click the plus icon

2. Click Clone

3. Click Remote Account (make sure you already had one configured, I use Bitbucket server)

4. Use the search box to find a new repo, the repo names will filter as you type

5. Click Clone, click clone

6. Do it all again, but in step 4, the repo names will not filter.


Answers:
author: Ana Retamal
body: Hi Todd, this looks like a bug. Can you let us which Windows version are you using so we can try to reproduce it?

Cheers,

Ana

comments: author: Todd Lindner
body: Windows 7


Tags: windows
Source tree Compatibility in Windows 10 Operating System
Asked by Ragunaathan Pandurangan:

Hi All,

Source tree app freezes with Windows 10 (Enterprise) in Lenovo yoga 510 laptop and it works well with windows 8.1; Can anyone know is there any compatibility problem with latest Source tree set up or how to overcome this problem. Thanks in advance.

Regards,

Ragunaathan M P


Answers:
author: Ana Retamal
body: Hi Ragunaathan, there shouldn't be any issue with Windows 10. Can you describe a bit more when does this happen? What operations are you performing when Sourcetree freezes?

Do you have all the Windows updates installed? Can you also check the log and see if there's any error showing up there?

Cheers,

Ana

comments: author: Ragunaathan Pandurangan
body: Hi Ana Retamal Ortiz,

Yes the Windows updated in our machine and this freeze happening when we doing Switching branches, Pull request, Select staging and when doing commit. While Freeze we cannot do any action for a while and it comes back.

Note : Lenovo Yoga 500 laptop running with windows 10 works fine and this reported problem occurs only with Lenovo Yoga 510

Regards,

Ragunaathan M P


author: Ragunaathan Pandurangan
body: Hi [Ana Retamal Ortiz](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1067288),

Can I have any update on the last my update?

Regards,

Ragunaathan M P


Tags: upgrade

windows
Problem with intalling SourceTree
Asked by Alexey Gerasevich:

I try to install Source Tree 2.x on Win 7 with IE 8, but when i choose "Use an existing account" I saw blank window. I copied url (<https://id.atlassian.com/login?application=sourcetree>) from this blank window and run it on IE, I saw problem with js-script <https://common-admin-cdn.atlassian.com/atlassian-id/front-end/1.2.36/static/js/main.e1ec0b27.js>  
What shoud i do to install corrently SourceTree?


Answers:
author: Mikael Sandberg
body: Your best bet is trying to figure out why IE is blocking [https://id.atlassian.com](https://id.atlassian.com/?_ga=2.74780498.1944079100.1506548209-478183556.1469038921).

Checkout this thread and see if it helps, <https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213/jump-to/first-unread-message>

There is also an issue logged for it, [SRCTREEWIN-7949](https://jira.atlassian.com/browse/SRCTREEWIN-7949), check it out and also add yourself as a watcher in case there is a workaround or a fix for it.


author: Konstantin Konopko
body: Have the same issue. IE8 can't open the script. Any ideas to how to install this "excellent" product?![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/7135i27B454240B8D1B58/image-size/large?v=v2&px=999 "image.png")

comments: author: Alexey Gerasevich
body: I upgraded IE8 to IE11 and all worked
Sourcetree not accepting email address
Asked by Jerome Mac Lean:

Dear Sir, Madam,

quite simple question, actually. Want to install and use SourceTree. At the moment of "login with existing account" I offer my email address and it comes back with an error "please enter an email address". Account is verified via the web/browser (however it just does not recognized the format.

Actions so far on MAC El Capitan 10.11.6:

- uninstalled and tried back till version 2.1 <https://www.sourcetreeapp.com/download-archives>

- Wiped data and started over: <https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html>

- Tried friends account. On his system no problem, on mine it is

- rebooted system

- password restore

No effect.

Any idea?

Thank you in advance

Jerome


Answers:
author: Benjamin Lemoine
body: I have the exact same issue from this morning... I am under El Capitan 10.11.6 on a Mac book pro. It's a Blocker issue...

You still can use the older version of the software version 2.1 that you can download there :

[SourceTree_2.1.dmg](https://downloads.atlassian.com/software/sourcetree/SourceTree_2.1.dmg)

or there :

<https://www.sourcetreeapp.com/download-archives>

best regards


author: Ana Retamal
body: Hi Jerome! This issue has been reported in our tracking system, you can find it at [SRCTREE-5034](https://jira.atlassian.com/browse/SRCTREE-5034). I recommend you watch to be notified of further updates.

If your email address is a Gmail / Google you can use the "Log in with Google" button, let us know if it worked for you.

Lastly, you mentioned that you tried some friends' accounts and in their systems they were working, while in your system they don't. Which systems are they using?

Best regards,

Ana

comments: author: Jerome Mac Lean
body: Hi Ana,

thanks for the answer. I'll keep an eye out on the issue. I see it has been reported and worked on with high prio.

Did not try with gmail yet and have no "development" gmail that I can use. That's why I'm a bit stuck.

The person who supported my just left for 2 weeks. I assume he had Mac Sierra as I did not upgrade my MAC in the last cycle. He also has newer hardware (latest MAC book pro). I'm using the previous MAC book pro.

Hope this helps

Best regards

Jerome


Tags: mac
Please reconsider the new fluorescent blue in SourcTree for those with light sensitivity
Asked by Luis Krause:

The latest version of ST (2.3.1) changed the more eye-friendly blue color of the logo and caption area to a fluorescent blue that's frankly killer to my eyes - and I'm sure I'm not alone. The same color is now used in the community website main page.

It's too bright a color. Please reconsider going back to the prior one, or at least give an option in ST to pick a color.

The original logo was way better and representative of git branching... I'm not sure why the new one that at first I thought it was PBS logo.

I'll settle for restoring the prior dark blue color!


Answers:
author: Luis Krause
body: Peter and Brian:

Thanks for the suggestion. Had to guess what to enter on that board and I don't even know if it will be seen by the admins. This is the link

<https://jira.atlassian.com/browse/SRCTREEWIN-7974>

Regards,

Luis Krause.


author: bgannin
body: As Peter noted, please vote for an existing ticket or file a new one in either <https://jira.atlassian.com/browse/SRCTREEWIN> or <https://jira.atlassian.com/browse/SRCTREE>. We review these often and the number of votes helps gauge interest (not comments.) Thanks!

Brian Ganninger  
Senior Mac Developer, Sourcetree


author: Peter DeWitt
body: [@Luis Krause](/t5/user/viewprofilepage/user-id/907085), this sound like good feedback for the Source Tree guys. I'd open up an support request so it can be tracked and upvoted by others in the same situation.