youngmon/atlassian-qna huggingface dataset:
Jira Work Manangement - Report Filter Fieldd Data Not Exporting to Excel
Asked by Clint Moollen:

Hi,

We have created a simple project on JWM to track team commitments. We have set up a report filter that we use to extract an Excel version of the tracking tool.

++Issue:++ When extracting this in Excel format, all the fields names and columns are populated, but the data for 2 of the custom fields do not populate any data on the Excel report, although the data is available in the JWM project fields.

![Screenshot 2023-12-05 070953.png](/t5/image/serverpage/image-id/295267iF541C9C9AF6F4C55/image-size/large?v=v2&px=999 "Screenshot 2023-12-05 070953.png")

++Customer Fields:++ Department (Drop Down); Quality Assurance (Drop Down)

How do I resolve this issue?

Thank You


Answers:
author: Clint Moollen
body: ++PS:++ Also tried extraction using Jira for Cloud Excel App. Same results - No data in the 2 customer fields. There are other customer fields created and these populate fine.


Tags: cloud
Is it possible to connect tableau with Atlas??
Asked by Rafael Mendez:

I want to connect tableau directly with Atlas to create dashboards from the projects statuses


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please post your query in : <https://community.atlassian.com/t5/Atlas/ct-p/atlas>


Tags: cloud

jira-work-management-cloud
Add team's holidays to project calendar
Asked by Olivia:

Is it possible to add the Team's Holidays in the Project Calendar and Timeline so that it shows a clear representation of when Issues can be worked on ?

Thanks


Answers:
author: Olivia
body: Thank you Mary will look into your suggestion, looks like a good set up


author: Maria
body: Hi Olivia,  

It's Mary from [Planyway](https://marketplace.atlassian.com/apps/1221297/planyway-resource-planning-project-roadmap-time-tracking?tab=overview&utm_campaign=atlassianquestions&utm_medium=referral&utm_source=atlassiancommunity&hosting=cloud)

I believe the only way to do it is to create issues for the holiday and then get them visualized. If you're afraid of getting too cluttered, I recommend creating a Holiday board, that's how we manage it in our team. We have a separate board called holidays where we create issues that mean somebody's holiday. Then, with Planyway addon we create a timeline/calendar view with multiple boards connected. So, you can connect your project boards and holiday board and view it all together. It's quite simple and straightforward.  

![Planyway for Jira Guide Multiproject View](https://files.planyway.com/assets/3.0.549/jira-guide-planyway-multiboard.png)


Tags: cloud

jira-work-management-cloud
Embedded Icon in Web item inside web-section
Asked by Ali:

Hello,  

Is that possible to add icon in web-item ?  
if yes how to do this using atlassian-connect.json?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please provide more information on your requirements. Are you developing an application to integrate with Jira cloud ?

comments: author: Ali
body: Hello [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) ,  

yes I am developing an application to integrate with Jira cloud and I am trying to add web-item with icon and value.  
The icon not even showing but the value is correctly appear.  

this is my web-item in atlassian-connect.json  

*** ** * ** ***

```
"webItems": [
```

```
{
  "key": "web-item-servicedesk-agent-queues-web-section-servicedesk-agent-queues",
  "location": "servicedesk.agent.queues/web-section-servicedesk-agent-queues",
  "url": "/qrGenerator?issueId={issue.id}&projectKey=${project.key}&serviceDeskId=${servicedesk.serviceDeskId}&projectId=${project.id}&issueKey={issue.key}",
  "name": {
    "value": "xxxxxxxxxx"
  },
  "weight": 200,
  "context": "addon",
  "icon": {
    "width": 16,
    "height": 16,
    "url": "${servlet.path}/images/qrCode.png"
  },
  "target": {
    "type": "dialog",
    "options": {
      "header": {
        "value": "xxxxxxxxxxxxxxxxxx"
      }
    }
  },
  "tooltip": {
    "value": "xxxxxxx"
  },
  "conditions": [
    {
      "condition": "user_is_logged_in"
    },
    {
      "condition": "addon_is_licensed",
      "invert": "${exclude.license}"
    }
  ]
},
{
  "url": "/license",
  "location": "servicedesk.agent.queues/web-section-servicedesk-agent-queues",
  "key": "mfj-web-item-servicedesk-agent-queues-web-section-servicedesk-agent-queues-license",
  "name": {
    "value": "xxxxxxxxx"
  },
  "icon": {
    "width": 16,
    "height": 16,
    ?"url": "${servlet.path}/images/qrCode.png"
  },
  "conditions": [
    {
      "condition": "user_is_logged_in"
    },
    {
      "condition": "addon_is_licensed",
      "invert": "${prod.use}"
    }
  ]
}]
```


author: Mohanraj Thangamuthu
body: Thanks for confirming. Please move this query to <https://community.developer.atlassian.com/>


Tags: cloud

jira-work-management-cloud
Child tickets not connected in the timeline interface for the Jira work projets
Asked by Andr?as Cohen:

Hi,

I just started working with JIra work project and my child tickets are not under the parent ticket in the timeline interface

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/294912iC84DDC9DF42A5741/image-size/large?v=v2&px=999 "image.png")

I does work in the list interface

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/294913i7F6480103EBA4722/image-size/large?v=v2&px=999 "image.png")

Can anyone help plz ?

Thx !


Answers:
author: Trudy Claspill
body: Hello [@Andr?as Cohen](/t5/user/viewprofilepage/user-id/4688168)

There is a documented Change Request to add that functionality. You can add your vote and comments to it here:

<https://jira.atlassian.com/browse/JWMCLOUD-111>

comments: author: Andr?as Cohen
body: done ! thx


Tags: cloud

jira-work-management-cloud
Jira Align - change Team Type
Asked by Eddie Lucero:

How can the Team Type be changed from Kanban to Agile Team in Jira Align and what is the impact of making this change? Can it be changed and if it cannot be changed, why not?


Answers:
author: Tom O'Connor
body: [@Eddie Lucero](/t5/user/viewprofilepage/user-id/4292303) check out this article and see if it answers your questions.

<https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Switching-Between-Scrum-and/ba-p/1366969#M395>


Tags: cloud

team
need admin approval
Asked by Benjamin:

Hello has anyone seen a program when logging in even for some existing users. Pop up browser says need admin approval. This is from outlook log in![need admin approval.jpg](/t5/image/serverpage/image-id/294889iBBB74BDC6682CD0E/image-size/large?v=v2&px=999 "need admin approval.jpg").


Answers:
author: Jehan Bhathena
body: Hey [@Benjamin](/t5/user/viewprofilepage/user-id/5024554) ,

From the image that you've added, it looks like outlook is trying to access Jira via some app. Since this is initiated from Outlook, it is most likely that the app is trying to route it's request thru some (Azure Enterprize) app to Jira, and in order for both these tools to communicate you need to provide consent. From the image, your Org's Azure admins have restricted anyone from using apps that they are not authorized to use.

Few resources that might help explain these:

\* <https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/>

\* <https://community.atlassian.com/t5/Atlassian-Access-questions/Integrate-Azure-AD-with-Atlassian-Cloud/qaq-p/1852575#M3401>

If you want to solve the above error, would suggest getting in touch with your Orgs' Azure admins and asking them about the app that has "id.atlassian.com" in it's url.

I understand this maybe a confusing answer, but I hope it helps identify the reason for the pop-up.


Tags: cloud

jira-work-management-cloud
can in one project jira have several boards that don't pick up or don't align with the story on the
Asked by Niken Ulyana N:

so in this project, it has 3 mvp. Onboard 1 I have an unfinished user story and mvp2 will start. but we want to differentiate the board for mvp 1 and mvp 2 so that the team can solve mvp 1. then can parallel use 2 boards but the story is not connected and does not go to another board?


Answers:
author: Tom O'Connor
body: [@Niken Ulyana N](/t5/user/viewprofilepage/user-id/4371940) It looks like your question is about how to best handle MVP stories in Jira. Is that assumption correct?

If so, you may want to post this question in the Jira community.
Jira - Check if the sub-tasks "DONE" status can be counted in the Summary
Asked by Danish Akhtar:

**Jira - Check if the sub-tasks "DONE" can be counted in the Summary**

The summary tab only counts DONE when all the sub-tasks in a parent action has been completed. The management team gets a wrong understanding from this and thinks actions are not being addressed and the project progress is poor.

Is there a way to get the Sub-tasks status counted into the tab Summary?


Answers:
author: Ste Wright
body: Hi [@Danish Akhtar](/t5/user/viewprofilepage/user-id/5216981)

Can you clarify which Summary tab you're referring to?

A screenshot would be beneficial here :)

Ste

comments: author: Danish Akhtar
body: Hi Stephen,

Thanks for responding. I have attached a couple of screen shots. The first one shows a summary tab, showing only one action in "Done" status. But, there were a few actions completed as sub-tasks (see the list view in 2nd image). Is there a way to get the Sub-tasks status counted into the tab Summary?

![Jira Summary tab.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/295122i0105B54E90C4F689/image-size/large?v=v2&px=999 "Jira Summary tab.JPG")![Jira Board tab.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/295123i2D4809EE1871A5F3/image-size/large?v=v2&px=999 "Jira Board tab.JPG")


author: Ste Wright
body: Hi [@Danish Akhtar](/t5/user/viewprofilepage/user-id/5216981)

Is this still happening?

If yes, is this a Team-managed or Company-managed Project?

I tested this and sub-tasks were included in my Summary.

Ste


author: Danish Akhtar
body: Hi Steve,

The issue still exists. It is a Team Managed project.

Do you have a solution what I could try please?

Thanks

Danish


author: Danish Akhtar
body: Are you available for a Video Call so I can explain the issue? May I have your email address so I can send an MS Teams invite. Thanks


author: Danish Akhtar
body: Steve,

Problem description is:

*The number of "Done" in the summary tab does not match the number of "Done" in the List tab.*

Therefore, the pie chart in the summary tab does not represent the actual status. There are more actions completed than it shows in the status overview (i.e. in the summary tab).


Tags: cloud

jira-work-management-cloud
Display different phases in one place
Asked by Meng Chen Curtis:

We would like to see different phases (discovery, in progress etc) displayed by different colour rather than the star as when we export the report the star doesn't show what stage the intiative is current under.

Is there a setting we could change to have this displayed?


Answers:
author: Rae Gibbs
body: [@Meng Chen Curtis](/t5/user/viewprofilepage/user-id/4393411) Can you please clarify which product you are using and what report you are referring to?

comments: author: Meng Chen Curtis
body: Hi Rae,

We are using the Jira Align Roadmap tool. As you can see the current roadmap does not display different phases in one glance without hovering over the star. We would like to see phases by different colour. Is there a way to do this?![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/144465i60775065F5BFA571/image-size/large?v=v2&px=999 "Untitled.png")


author: Rae Gibbs
body: The star represents a fixed date milestone. The color of the star indicates if it is the initiation date, completion date or portfolio ask date. This cannot be configured. It is possible to drive the colors of the bars for the work items according to the states of the items. This can be configured by selecting the View Configuration button at the top, the Other Options tab and then select State in the Color By dropdown. The options presented in this dropdown are the only available to change colors of work items on the Roadmap.


Tags: cloud
How do you get a demo installation setup?
Asked by Jimi Wikman:

As it stands right now I can not recommend this product because there is no way to get it installed so you can evaluate it?

...and no, I don't want a demo of the system, I want to tinker with it to see how it works, for real.

Any suggestions?


Answers:
author: Rodrigo Cortez
body: Hi [@Jimi Wikman](/t5/user/viewprofilepage/user-id/1186268)

Give *Launchpad* a try: <https://www.atlassian.com/software/jira/align#contact>

Once your request gets approved and a Launchpad instance is created, you will receive an email with access instructions. It will include simulations and demo data.  

comments: author: Jimi Wikman
body: Thank you [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679) I'll try that and see how that goes :)


author: Jimi Wikman
body: [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679)so far no luck...

Struck out twice for wrong email vs company and now as I declined a demo first I seem to be in limbo...


author: Rodrigo Cortez
body: Hey [@Jimi Wikman](/t5/user/viewprofilepage/user-id/1186268)

I'm sorry to hear that ...

I've reached out internally and we could see you tried to subscribe by using 5 different email addresses.

One member of the Launchpad team replied to \<obfuscated\>@cartina.se mailbox.

Would you mind on checking it again?

BTW... due to privacy reasons we can't publicly share addresses here, so if you wanna go private, feel free to file a [support case](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&dummy_product=jira-align&product_key=jira-align&reason=found_a_bug&impact=4 "Open a ticket!"), hence we can exchange information more freely.


author: Jimi Wikman
body: Nope :)

Only 2: my @jimiwikman.se and my @cartina.se. I had a typo in one of the requests so I had to make a second one.

I have not received any reply back to the cartina mail, but I have 2 for my @jimiwikman.se email that I have replied to with no answer back.

If you can, then please add my @jimiwikman.se as cc so I can see if your emails get filtered somehow or if you use the email with the spelling error for cartina.se.

Thanks for helping with this [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679) :)  

I really want to recommend this product, so hopefully I can dig into it soon.


author: Jimi Wikman
body: [@Rodrigo Cortez](/t5/user/viewprofilepage/user-id/3219679)sadly this only seem to lead to sales call :(

Guess I have to recommend another product line than Atlassian then since there seem to be no way to evaluate Align as an EPM tool :(


author: Rodrigo Cortez
body: Hi [@Jimi Wikman](/t5/user/viewprofilepage/user-id/1186268) ,

One of our EDRs reached out to you via email (to your @jimiwikman.se) account -- I've been CC'd as well on that message.

Now we're adequately connected, and our emails aren't getting lost somehow, hopefully you'll be able to book some time to talk with her over next few days :-)

Have a great call ahead!


author: jbedar
body: Thanks for posting that link, been looking for trial as well to 'tinker'. Hopefully everything matches up with my email!
Align the "Login" window to the center
Asked by RajithaGabbeta:

Jira login screen window comes to side of the dashboard with system dashboard but we need to get that window on middle of the screen like(which I mentioned below snip)

1.Align the "Login" window to the center(not it is aligned to the right or left like below)

![image.png](/t5/image/serverpage/image-id/143943i11F6DA7808AA4C0A/image-size/large?v=v2&px=999 "image.png")![image.png](/t5/image/serverpage/image-id/143944iD7D7DB121D0E774D/image-size/large?v=v2&px=999 "image.png")

2.remove login screen on system board(like above mentioned image)

We need 1st option

Kindly help me on this, its critical priority base ticket


Answers:
author: Tom O'Connor
body: [@RajithaGabbeta](/t5/user/viewprofilepage/user-id/4291294) you posted this request in the "Jira Align" product community. I think this would be better answered in the "Jira" community if there are any options for a customized login screen that I'm not aware of.

Otherwise, submit a support case to Atlassian as they may be better able to understand and address your ask.


Tags: cloud
Deal registration program
Asked by Masha Sherman:

Hi, there was a webinar ***Deal Registration Program** (currenlty only for Jira Align)\*,\* a weekly event starting tomorrow, with opportunity to ask all your burning questions!,*and I missed the first session on May 12. Is there any recording available?

Thanks!


Answers:
author: Rae Gibbs
body: [@Masha Sherman](/t5/user/viewprofilepage/user-id/3877336) I inquired with our Channel team to see if there may have been other sessions going on and was informed about the Q\&A sessions. Not sure if they were recorded. [@Goldilocks](/t5/user/viewprofilepage/user-id/1950932) should be able to provide you more info.

comments: author: Masha Sherman
body: Thank you!


author: Rae Gibbs
body: [@Masha Sherman](/t5/user/viewprofilepage/user-id/3877336) There was a Partner Connect event yesterday where they talked about some of this. Not sure if that is what you are referring to. You should be able to watch the On Demand sessions [here](https://events.atlassian.com/partner_connect21/v/s-520096?i=CoxCRdY-qochloyo93aZ3i8Yyh01mw1u).


author: Goldilocks
body: Hi [@Masha Sherman](/t5/user/viewprofilepage/user-id/3877336)  

I'm so sorry, I just saw this message.  
I have recorded all sessions.  
Please send an email to aleonhardt@atlassian.com and I will provide you the links.  

Best regards  
Aileen


Tags: cloud
Hot to remove Completed Sprints from a Team(Previous Year Sprints) in Jira Align?
Asked by radhika:

I want to remove closed sprint from Past year and required only 2021 Sprints to be Shown in the Sprints Page in Jira Align.

Eventhough I was able to delete a closed Sprint using Unlock function it gets synced again.

Any suggestions please?


Answers:
author: Mark Cruth
body: Hi [@radhika](/t5/user/viewprofilepage/user-id/4087337) ! How far back Jira Align will sync sprints is controlled by the "Initial Data Load Start Date" field at the bottom of the Jira Setup tab (Administration \> Jira Settings page \> Jira Setup tab). Go to this page and change the date to the latest date you would like to sync sprints back to (e.g. 01/01/2021) and it should fix the problem. Hope this helps!


author: Tina Behers
body: [@radhika](/t5/user/viewprofilepage/user-id/4087337)

Question - do the sprints show as closed in Jira Align? Is the associated PI also Closed (complete)?
Why is the behavior of bi-directional sync of date fields (released in 10.91) inconsistent?
Asked by Diane Raber:

In preparation for adopting the bi-directional sync of date fields, the following scenarios where tested. In each scenario, the date field always pushed to the other system, with the exception of scenario 2. Is that intentional? If so, why?

#### Scenario 1: Feature has dates / Jira Epic does not / Update Jira Epic {#toc-hId--564683277}

In this scenario the JA feature has date values, the Jira Epic does not. I applied a label to the Jira Epic issue. When information synced from Jira to Jira Align, the dates in the JA Feature issue were removed (set to blank).

#### Scenario 2: Jira Epic has dates / Feature does not / Update the Feature {#toc-hId-1922829556}

In this scenario, the Jira Epic issue has date values, the Jira Align Feature does not. I updated the description in the Jira Align Feature. When information synced from Jira Align to Jira, the dates on the Jira Epic issue were **not** removed, i.e. they were retained.

*** ** * ** ***

Extending this to scenarios where both systems have dates...

#### Scenario 3: Feature and Jira Epic have dates / Jira Epic updated first after implementing this change request {#toc-hId-115375093}

Immediately after implementing this change request, if both the Feature AND the Jira Epic have **different date values** and the Jira Epic is updated first... The date values from the Jira Epic will be applied to the Jira Align Feature.

#### Scenario 4: Feature and Jira Epic have dates / Feature updated first after implementing this change request {#toc-hId--1692079370}

Immediately after implementing this change request, if both the Feature AND the Jira Epic have **different date values** and the Feature is updated first... The date values from the Jira Align Feature will be applied to the Jira Epic issue.


Answers:
author: Mark Cruth
body: Hi [@Diane Raber](/t5/user/viewprofilepage/user-id/4262941)!

Great question! My thought here is that in scenario 2, Jira Align is intentionally keeping the dates to avoid wiping out dates for customers if they had been using dates in Jira prior and nothing is populated in Jira Align. I'm curious...if you had the same setup as scenario 2 (no dates in Jira Align, date in Jira) and updated the Jira description (vs the Jira Align description), do the dates sync over?

I do think this is worth submitting a support ticket to request clarification / potentially call out a bug. Here's the support link: <https://support.atlassian.com/contact/>

Mark

comments: author: Diane Raber
body: Will do, thanks Mark!


Tags: cloud
Is there a Jira Align helm chart for data centre?
Asked by spearmint_man:

We are intending to deploy an instance of Jira Align - but I cant seem to find much info on deploying Jira Align?? Is there a data centre instance and is there a helm chart for it? Is there any docs on the architecture and how you should scale it??


Answers:
author: Tom O'Connor
body: [@spearmint_man](/t5/user/viewprofilepage/user-id/3589681)

There is another thread that had some good info.

<https://community.atlassian.com/t5/Jira-Align-questions/JIRA-Align-On-Premise-Features-amp-Limitations/qaq-p/1337743>

<br />

We do currently provide a on premise version, although we do recommend the cloud version for many reasons. However, please contact Atlassian Jira Align and an account executive can help you with the information you need.

<https://www.atlassian.com/software/jira/align#contact>

comments: author: spearmint_man
body: Atlassian are partnering with my employer and we/I will be deploying jira align on prem, ive a spike to investigate it in an upcoming sprint, but wanted to get ahead of the curve. I will seek a contact direct with Atlassian via my boss i guess - for some reason getting info on jira align on-prem seems harder than \<insert funny quip here\> - hopefully i can find out about deployment from source. really hoping theres a helm chart !!


author: spearmint_man
body: So if your interested the link you need is <https://help.jiraalign.com/hc/en-us> from here you can create an account and get access too the rellevant info. Basically its a .Net windows MS SQL deployment. Shame had really hoped for a Helm Chart !!


Tags: cloud