youngmon/atlassian-qna huggingface dataset:
Displaying Jira Project Information in Confluence
Asked by Thomas Applebay:

We currently use Jira and Confluence. We have some users who are only licensed for Confluence. I currently have a space/page in Confluence where I pull in certain values from a project in Jira to essentially show a list of projects that my team is working on/has in their queue. I don't need the Confluence users to interact with that list at all, but would like them to be able to view it to see where their project sits in the queue. When they try to access the page, they only see: "Data cannot be retrieved due to an unexpected error. View these issues in Jira". Do users have to be licensed for Jira to see Jira data on Confluence pages? Is there a better way I could be showing this group of users this set of data?


Answers:
author: Ignacio Aredez GenAI Expert
body: Understanding Jira-Confluence Integration  
License Requirements: Typically, to view Jira issues within Confluence, users must have access to both Jira and Confluence. This is because the integration often directly queries Jira's API to retrieve and display data, requiring users to have valid permissions in Jira to view these issues.  

Error Message: The error message your users are encountering ("Data cannot be retrieved due to an unexpected error. View these issues in Jira") usually indicates a permissions issue where the Confluence users trying to view the Jira data do not have the necessary permissions in Jira.


author: Clara Belin-Brosseau
body: Hello [@Thomas Applebay](/t5/user/viewprofilepage/user-id/5022484),

If using a third-party app is an option for you, I suggest taking a look at our application [Elements Publish](https://go.elements-apps.com/pu_1202).

With our app you can automatically **create Confluence pages from Jira issues** using recipes. It integrates with Automation and workflows with post-functions but it has many more features than the native solution. Indeed, you can :

* insert any [Jira issue data in the Confluence page](https://go.elements-apps.com/pu_1202_bis) (and keep the value synchronized between the issue and the page if needed)
* use any Confluence template you need or design the page yourself
* automatically link the page to the issue
* automatically copy attachments from Jira to Confluence

Don't hesitate to try our app, it's free during 30 days and stays free under 10 users.

Let me know if you have any question!

Clara


Tags: cloud

confluence-cloud

jira
Can't find my old confluence site
Asked by Sabrina Strang:

I created a wiki using Confluence a couple of years ago but I can longer find it. When I log in now everything is blank as if I'm a new user. Any ideas on how to access old content?


Answers:
author: Barbara Szczesniak
body: [@Sabrina Strang](/t5/user/viewprofilepage/user-id/5426601) Welcome to the Atlassian Community!

Per this page (<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Data-retention-period> ), your free Confluence Cloud site is deactivated after 120 of inactivity and your data is only retained for 60 days after your Site is deactivated.

comments: author: Sabrina Strang
body: Thanks for the information. It's helpful and a really great reason for me to move my blog elsewhere.


author: Fadoua
body: [@Sabrina Strang](/t5/user/viewprofilepage/user-id/5426601)

From what I am seeing on my personal cloud instance if a Confluence site has been inactive for some time it gets deleted.

However, please raise a ticket with Atlassian by clicking [here](https://support.atlassian.com)

All the best,

Fadoua

comments: author: Sabrina Strang
body: Thanks, I tried that and it will not allow me to send a message to support unless I have a paid account or enter my site address which cannot be found. Maybe my site was deleted?


author: Fadoua
body: I am afraid yes because when I go inactive for some time (which is not like a long period) I get an email that my site will be deleted.


Tags: cloud

confluence-cloud
JS heap out of memory with forge application
Asked by Ritesh Khatri:

I have working with forge from last 6 months. I'm facing the JS heap out memory issue second laptop. so i have formatted and check the same. but still it's returning same issue where other application working well without issue. after some days it's seems happening to my device as well.

no change has been done to the code still facing the same error like below. Have applied all the solution like setting memory in packet-json. cleaning cache, removing temp file, increase ram, etc.

Error: Worker terminated due to reaching memory   
limit: JS heap out of memory  
at \[kOnExit\] (node:internal/worker:313:26)   
at Worker.\<computed\>.onexit (node:internal/worker:229:20)  
Emitted 'error' event on Worker instance at:   
at \[kOnExit\] (node:internal/worker:313:12)   
at Worker.\<computed\>.onexit (node:internal/worker:229:20) {  
code: 'ERR_WORKER_OUT_OF_MEMORY'  
}


Answers:
author: Ritesh Khatri
body: found the solution. need to do clean cache using npm ci and remove the node module and do re install using npm install


Tags: cloud

heap

jira-cloud

js
third party control misbehaving with forge app custom-ui
Asked by Ritesh Khatri:

I have created app using forge app \> custome-ui \> global page.

In that I have added control of the third party like ag-grid , drop down. It's working without forge working well but it's causing issue with forge app. seems multicheck box not appear well. Grid columns are not showing checkbox, expand facility, etc. It's not specific to grid and drop down. It's almost with every third party control that some functionality is not behaving well with forge app.


Answers:
author: Aidin Mahmoodi _ServiceRocket_
body: You'd likely get better help and answers posting this on Atlassian Dev community <https://community.developer.atlassian.com/>

comments: author: Ritesh Khatri
body: Thanks for the information.


Tags: cloud

grid

jira-cloud
Best way to design Jira Project Hierarchies
Asked by kamal5555ahmed:

I am working with Jira V 9.12 and wanted to know what the best way to setup Projects, Dashboards, Boards and Plans. We have 5 Teams:

1. Budget

2. Software Development

3. Data Management

4. Information Security

5. Infrastructure

Thanks


Answers:
author: Dave Mathijs
body: Hi [@kamal5555ahmed](/t5/user/viewprofilepage/user-id/2479752) welcome to the Atlassian Community!

In Jira, there are no project hierarchies, sub-projects or parent/child projects. All projects are on the same level. You can create different project categories and associate a project with a project category.

Projects can be anything: a project for a team, a project for a product, a project for risks, a project for a non-IT team, ...

Jira offers software projects (Jira Software in Server/Data Center) and business projects (Jira Core in Server/Data Center)

In Jira Cloud, you have 2 types of projects: Company-managed (my personal preference) or team-managed projects.

Have a look at the following guide: [Jira Projects Overview](https://www.atlassian.com/software/jira/guides/projects/overview#what-is-a-jira-project)

There is no right or wrong, it depends on your business needs and how you would like to collect issues.


Tags: cloud

jira-work-management
adding an existing task or story to an existing plan
Asked by Afham Pourahmad:

Hello everyone,

I hope you all are fine and doing well.

I have a task or story which was created before. Also, there is an existing plan. So, both of them have been created in the past.

Now I decided to add the aforementioned story or task to my existing plan. How this can be done?  

Thanks.


Answers:
author: John Funk
body: Hi Alfham - Welcome to the Atlassian Community!

What are you using to determine what issues show in the plan? Click on Plan Settings, then Issue Sources under the SOURCE DATA section.

comments: author: Afham Pourahmad
body: Thanks John.

I don't find the path you mentioned.

I created a plan from the "Plans" tab in the navbar. I have added some issues to it when creating the plan.

But after creating it, I need to add some issues to it which had been created, but I can't find the way to do so


author: John Funk
body: When you are on the Plan, you don't see a menu on the left hand side?


Tags: data-center

jira-data-center
where did the priority setting going in my issues?
Asked by William Fanning:

Hi there. funny little problem but pretty important for utility.   

I no longer see the "priority" setting in any issues or bugs.

* team-run project
* kanban board
* do not see the option to add it in project settings \> issue types
* issues had this setting prior, it was set to moderate with a yellow icon
* I am an administrator of the project / board

Any thoughts? This is so strange.   

PS - related ... the original estimate keep returning, despite the fact that I removed it from the issue types and made cards where it did not appear. Then it re-appeared:   
<https://jumpshare.com/v/xLC6jXbwjZsXUMzFAUK0>


Answers:
author: Dave Mathijs
body: Hi [@William Fanning](/t5/user/viewprofilepage/user-id/2841090)

Are you talking about the **Priority** system field?

If you have an issue open, click on Configure in the right-bottom corner.

Then look up the Priority field and drag it either to the Description fields or Context fields and Save changes.

Note that you cannot display the Priority field on the card on a board in a team-managed project.

![Screenshot 2024-07-13 at 12.24.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/335440iAC83494EA9EE830C/image-size/large?v=v2&px=999 "Screenshot 2024-07-13 at 12.24.53.png")

comments: author: William Fanning
body: Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ! So yup ... searching the field works ... I was thrown off because it was there and then it wasn't. And I expected it to be there as an option to drag in (a la Adobe) but this worked fine. Thank you!   

Any thoughts on the re-appearance of the time estimate field? Is it common for recent changes to not be reflected?

From what I can gather the field that I set in project settings \> issues are only reflected in new issues, is that correct?


Tags: cloud

jira-cloud
Con una licencia de JIRA y un mismo usuario puedo acceder a dos dominio diferentes
Asked by John Jairo Grajales Gallego:

Labor? en una empresa de desarrollo y utilizamos JIRA para gestionar el soporte, cada funcionario tiene su licencia. Uno de los cliente tambi?n tiene JIRA para su procesos internos. El cliente quiere poder acceder a nuestro dominio para consultar el estado de sus temas, pero no considera comprar una licencia para acceder a nuestro dominio y nos plantea usar el usuario que tiene en su dominio pero sobre el nuestro.

?Por ser un usuario licenciado una vez no genera cobro al acceder a otro dominio???

Gracias por la ayuda

Felicidades!!!


Answers:
author: Nicolas Grossi
body: [@John Jairo Grajales Gallego](/t5/user/viewprofilepage/user-id/5542868) Bienvenido, por favor, podr?as revisar la siguiente documentaci?n: <https://community.atlassian.com/t5/Jira-questions/Can-one-company-use-multiple-Jira-organizations-subdomains-and/qaq-p/2059865>

Nicolas


Tags: cloud

jira-cloud
How can I add tests from one project into a test plan for another project?
Asked by Scott Mitchell:

Without having to use Xray, or a plugin, is there a way to add tests from one project into the test plan of another project?  

We have two products that have extremely similar features and UI and would like to be able to share tests between the two products without having to jump through hoops. We're not trying to add any other layers to our Jira setup and this is kind of a pain point where QA has to work through multiple projects to run our tests.  

Is there a way to achieve what we're looking for here that I'm overlooking?


Answers:
author: Marc - Devoteam
body: Hi [@Scott Mitchell](/t5/user/viewprofilepage/user-id/5542848)

Welcome to the community.

Depending on the project types that your are using and related the permissions on the projects you should be able to use exiting tests in multiple projects.

The issue you might encounter are:

If you are using team-managed projects, these are containers and you can't use information from other projects.

Or if a single one of the projects is team-managed, the same issue applies.

Both your projects should be company-managed projects and you should have access to both projects.


author: Mykenna Cepek
body: I'm not sure what you mean by "add tests". Different teams use Jira in different ways to support their testing needs.

For example, many teams use the Zephyr add-on, which supports Issue Type "Test" directly and in QA-friendly ways (e.g. custom designed test cycles, metrics, etc).

I suspect from your post you are not using any add-ons for your testing needs? If you are, please be specific about that.

If you are not, then you'll have to provide more details about how your one team is "using tests" in Jira, and what isn't working for the other team.

comments: author: Scott Mitchell
body: We are indeed using Zephyr.  

We have two projects within Jira, example: PROJ-1 and PROJ-2. We have created individual tests within PROJ-1 that we would like to add to a test cycle within Jira for PROJ-2, since there are multiple shared components. But it limits me to only being able to search and add tests that were created in PROJ-2.

I see 4 ways to add tests to a test cycle. Individually it won't let me search for items in another project. Via Search Filter removes any items that I've added to it from other projects. From Another Cycle only lets me look in this project. Via JQL Search hard codes the project into the JQL query.

At this point we create a cycle in each project to house the tests for the feature on which we're working. Then we create a test plan associated with the project doing the work. Then we link each test to the test plan and work off of that from our sprint board. It would be nice, however, to have all of our tests in the same cycle.  

I hope I've done a better job explaining my situation now that I'm not really frustrated at how the app works.


Tags: cloud

jira-cloud

test-management
Need to migrate a Jira Projects from Server to Cloud
Asked by Jacqueline Stanley:

I understand our client missed the cut off for Atlassian support for migrating our projects from their Server instance to our Cloud but does anyone know where to point me on the best way to handle.

(1) Can I use any app or tool to help us migrate from Server to Cloud?

(2) If not, what is the best way to export issues to include comments and attachments?

Thanks,

Jacque


Answers:
author: Nicolas Grossi
body: [@Jacqueline Stanley](/t5/user/viewprofilepage/user-id/4213139) You might also read the following documentation: <https://support.atlassian.com/migration/docs/cloud-migration-methods-for-jira/>

HTH

Nicolas

comments: author: Jacqueline Stanley
body: Thank you so much for pointing me in the right direction. For some reason all my searches were not taking me to this information.


author: Nicolas Grossi
body: [@Jacqueline Stanley](/t5/user/viewprofilepage/user-id/4213139) Welcome! I think that the latest version of DC has the possibility to migrate to clod, maybe you can check that first.

Nicolas


Tags: cloud

jira-cloud
Status change seem unidirectional
Asked by Chris Archey:

Hello,

I've noticed something and wasn't sure if it's a bug or just designed this way for a reason.

When I update the status in, say an Epic, I can go to the timeline view, hit refresh and I see the update.

It doesn't work the other way. Meaning, if you change the status of an issue in the timeline view, it won't update the issue (Initiative, Epic, Story...).

Bug or feature?


Answers:
author: Trudy Claspill
body: Hello [@Chris Archey](/t5/user/viewprofilepage/user-id/5471602)

Are you referring to the Timeline view available when you are viewing a Plan (from the Plans menu)?

If so, that is intentional, not a bug.

Within Plans it is possible to make changes to see how those changes would affect the plan. These changes are not immediately committed to the issues contained in the plan. You have to click on the Review Changes button in the upper right corner to select which changes you have made in the Plan you want committed to the issues.


Tags: cloud

jira-cloud
Automation Using RegEX
Asked by Guy Slade:

What I am trying to do is grab the labels from an issue and then use regex to look for a pattern and if it is there assign the sting to a variable. As you can see below I am using a Restful call to grab an issue. I have:

parentLabels = {{webhookResponse.body.fields.labels}}

filterByRegEx = {{parentLabels.match("PI-\[0-9\]+-\[0-9\]+")}}

and as you can see below I write the values of these two vars out to the log.

The parentLabels looks good but there is nothing in filterByRegEx. I know I have a string in parentLabels as I can successfully substring out what I am looking for when I hardcode the start and end. ( I am looking for "PI-3-24")

What dumb newbie mistake have I made?

![Screenshot 2024-07-12 at 3.10.33?PM.png](/t5/image/serverpage/image-id/335367iD7A874F4D9F63BCF/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 3.10.33?PM.png")![Screenshot 2024-07-12 at 3.04.55?PM.png](/t5/image/serverpage/image-id/335368iEAD69EAC88D8B968/image-size/large?v=v2&px=999 "Screenshot 2024-07-12 at 3.04.55?PM.png")


Answers:
author: Bill Sheboy
body: Hi [@Guy Slade](/t5/user/viewprofilepage/user-id/5537873) -- Welcome to the Atlassian Community!

I see two things to adjust in your rule:

First, a created variable is plain text, and when the labels are added, by default the list flattens out to a comma-and-space separated values list. To feed them into match(), they must be split back apart with split(", ") into a list.

Next, I believe the match() expression will need a group for this case.

Putting those together:

```
{{parentLabels.split(", ").match("(PI-[0-9]+-[0-9]+)")}}
```

Kind regards,  
Bill

comments: author: Guy Slade
body: Thanks yet again Bill! That worked a treat. In case anyone else is going down this path, the last part to this was the advanced update that was required. What worked for me was the following:  
{  
"update": {  
"labels": \[  
{"add": "{{PITargetLabel}}" }  
\]  
}  
}

Where PITargetLabel was my variable that is set using Bill's code above.


Tags: data-center

jira-data-center
Early Access to Platform Experiences
Asked by Janet Barton:

If we want to test out the new features in Platform Experiences, can I enable it in my Jira sandbox instance only so that users in my production instances aren't affected?


Answers:
author: Mikael Sandberg
body: Hi [@Janet Barton](/t5/user/viewprofilepage/user-id/4377848),

Welcome to Atlassian Community!

Yes, you can enable the new Platform experience on your sandbox only, the feature is provisioned per site. That is the set up I have in our environment.


Tags: cloud

jira-cloud

platform-experiences
Azure DevOps for JIRA not receiving deployment events
Asked by Mitchell Horning:

JIRA Is not showing deployments when deployment jobs are run in our Azure DevOps pipelines. We have followed the instructions here: [\[Connect Azure DevOps to Jira \| Atlassian Support\](https://support.atlassian.com/jira-cloud-administration/docs/integrate-azure-devops-with-jira/)](http://[Connect Azure DevOps to Jira | Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/integrate-azure-devops-with-jira/)) to no avail.

The following pipeline correctly creates deployments to the "dev" environment in Azure DevOps:

```
stages:
- stage: 'development'
  displayName: 'Dev Deployment' 
  jobs: 
  - deployment: Deploy 
    pool: 
      name: 'default'
    environment: dev 
    strategy: 
      runOnce: 
        deploy: 
          steps:
          - script: |
              echo "deploy"
```

However, JIRA shows no record of the deployments.

Our pipeline code is hosted in Github and is connected to Azure DevOps via a service connection. We see that Github commits, branches, and PRs are represented in JIRA. What is going wrong here? My reading of the app's documentation tells me that this should be working.

Thanks!


Answers:
author: Mitchell Horning
body: I think I may have sorted this out on my end. I had a typo in my branch name (though I believe that my commit messages still had the correct reference). Sorry for the spam.


Tags: addon-azure-devops-for-jira

cloud

jira-cloud
How to filter Comments/mentions by any particular user in all issues of a project?
Asked by ARYAN Pariyar:

I want a list of all comments made by a specific user across all the issues in the project.   
So that I can filter the comments and reply accordingly.


Answers:
author: Trudy Claspill
body: Hello [@ARYAN Pariyar](/t5/user/viewprofilepage/user-id/5542796)

Welcome to the Atlassian community.

Jira does not natively support an option to filter issues based on the author of comments. That would require a third party app. Are you willing to consider a third party app to meet your requirement?

Jira also does not support returning specific comments as part of the native filtering capabilities. Those capabilities are designed to filter/return a list of issues. Getting a result set that is just the comments might be possible with a third party app, though I have not looked for one that could specifically fulfill that need.

comments: author: ARYAN Pariyar
body: Thank you for the answer.  
It will be difficult to get a third party app, as my company may not spend extra for licenses.


author: Trudy Claspill
body: You could alternately explore use of the Jira REST API to see if you could develop API calls to get what you want.

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/>


Tags: cloud

jira-cloud
Automated dates for stories
Asked by Chris Archey:

I was under the impression a story start date is automatically added when the story is pulled into a sprint and end date when the story status is changed to done or complete? Is this a false assumption?


Answers:
author: Bill Sheboy
body: Hi [@Chris Archey](/t5/user/viewprofilepage/user-id/5471602) -- Welcome to the Atlassian Community!

That is an incorrect assumption.

It is possible to set the Start Date, or other fields, using various methods, such as workflow or automation rules. From what you described, using automation rules may be better as they could be triggered on Sprint Started or changes to specific issue fields.

Kind regards,  
Bill

comments: author: Chris Archey
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Thank you, I'll have a look at that.


Tags: cloud

jira-cloud