Data cannot be retrieved due to an unexpected error
Asked by G Kitagawa:

This is a first time post on this site. I've been searching for the subject question, and haven't found what answers my question. Should there be a better place to post this, let me know and I'll re-post.

++***Note***++: On the system I'm working, I'm not an admin, have zero admin privileges, not a privileged user, just a "normal" user on both Confluence and Jira. All the Jiras referenced in my Confluence set up have values, none of the Jiras were deleted.

Working with Confluence (v7.13.7) and JIRA (v8.20.10). I *had* a working page on Confluence with a Gantt chart, a pie chart, a donut chart and a table. For the charts, I'm getting *"Probably there is no data in the Values column. Please, select the column with data values for chart generation".* For the table, each cell shows "*Data cannot be retrieved due to an unexpected error. View these issues in Jira.*"

My (formerly working) set up is a *Insert Jira Issues/Filter* wrapped by a *Table Transformer* macro, wrapped by a *Chart from Table* macro, wrapped by a *Chart from Table* , another *Chart from Table* and finally wrapped by a *Table Filter*.

*Insert Jira Issues/Filter* : Pulling summary, subtasks, key, status, Start Date, End Date, updated, priority, Duration, Assigned to, Priority (note that the 2nd Priority has initial caps - don't know why. The Duration column shows *1 day(s)* , Assigned To is blank and Priority shows "*undefined* "; all other columns show "*Data cannot be retrieved due to an unexpected error.*"

The Gantt chart Labels column is *Summary* , the values column has *Start Date* and *End Date* . The error shown is *Probably, the incorrect date format is specified in the Chart From Table macro parameters. Please verify the dat format: dd M yy.*

The pie chart Labels column is *Assignee* and *Priority* , the values column is *Updated* . The error shown is *Probably, there is no data in the Values column. Please, select the column with data values for chart generation*.

The donut chart Labels column is *Status* , the Values column is *Updated* and *Summary* . The error shown is *Probably, there is no data in the Values column. Please, select the column with data values for chart generation*.

Can anyone shed light on possible causes? To add pain to this issue, there are 2 (of 8) users who *can* see everything, but the majority cannot. We've checked their workstations, and all are up to date - we even had them do *gpupdate /force*. ?


Answers:
author: Marc - Devoteam
body: Hi [@G Kitagawa](/t5/user/viewprofilepage/user-id/5353073)

Welcome to the community.

I see you use the Jira Issue/Filter macr, and I thin there the issue is.

If you let all the 8 people execute the JQL you use for the filter in Jira, are they all able to see the search results?

I expect not and then you have your issue. It means no all people have access to the issues searched in the JQL.

comments: author: G Kitagawa
body: Hi - thank you for the welcome!

If the Jira Issue/Filter is problematic, is there a known workaround?

You are correct that none of the eight can see anything (other than the error messages). For a few months, I worked with the local Confluence admins(?), sent them screen shots, they looked at my JQL, my set up - everything. They were unable to recreate what I was seeing, nor were they able to find anything wrong.

They were also unable to determine why only 2 were able to see this work. Any suggestions?


author: Andrii Maliuta
body: Hello [@G Kitagawa](/t5/user/viewprofilepage/user-id/5353073) ,

The tags of question are for CLoud, but in your question, you mention Server Confluence (v7.13.7) - could you please clarify what type of instance it is?

For **Server/DC** you can always check the LOG files ({CONFLUENCE_DATA_HOME}/log/) and there should be the exceptions and corresponding logging of what and why happened in Java cde.

comments: author: G Kitagawa
body: You're correct about the tags. I have corrected them. Thank you.

As mentioned above, I have no admin rights, nor a directory as you have mentioned.


Tags: confluence-server

jira

questions-for-confluence