youngmon/atlassian-qna huggingface dataset:
Migrating Releases from a retired board into a new board
Asked by Jessica Kowalewski:

Our team has expanded and I created a new project board. 2 members previously had a project board and had organized their work in releases. In order to keep that history, I would like to migrate those releases in the new board so that I can archive the previous one. Is there a way to do this and retain the release organization?

I've seen previous instructions, but it assumes the other board is active.


Answers:
author: Trudy Claspill
body: Hello [@Jessica Kowalewski](/t5/user/viewprofilepage/user-id/3747571)

Releases are associated to a Jira Project, not to a specific board.

Did you create a new board that references the same project, or did you create a new Jira project?

comments: author: Jessica Kowalewski
body: I create a new project so that it reflects the more broader work of the new team. The previous project reflected a more specific work.


author: Trudy Claspill
body: Hello [@Jessica Kowalewski](/t5/user/viewprofilepage/user-id/3747571)

Thank you for that additional information.

Do you intend to migrate the issues from the old project to the new project? Or is the new project just for new work going forward?

Releases are project specific. They can't be shared between projects. You could create identically named releases in the new project, but they would be considered different release entities by Jira.

When you say you want to "migrate" the releases, what does that mean to you? If you were in the new project/board and you went to the Releases section, would you expect to be able to see the issues from the original project in those Releases?

Tell us in more detail about what you want to achieve with this migration.


Tags: cloud

jira-cloud
Find issues for a Feature that are listed in the Risk and Dependencies of the Feature
Asked by Michael:

for a given Feature i would like to get the list of issues that are in the Risk and Dependencies section regardless of the Issue Type and Link Type.

We have several issue run the Risk or Dependencies section and they have different issue types and different link type (ie - blocked by, blocking etc..).


Answers:
author: Trudy Claspill
body: Hello [@michael_kanner](/t5/user/viewprofilepage/user-id/5561203)

Welcome to the Atlassian community.

I'm not familiar with any native function that provides a "Risks or Dependencies" panel within a Jira issue.

Could you provide a screen image that illustrates that section? Perhaps it came from a third party app? Or are you looking at a different screen (not an issue details screen)?

Also please let us know if you are using Jira Data Center or Jira Cloud.

comments: author: Michael
body: ![Screenshot 2024-08-05 at 1.55.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340071iC565E820766FD886/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 1.55.07?PM.png")


author: Trudy Claspill
body: Thank you for providing that screen image.

Please let us know if you are using Jira Data Center or Jira Cloud.

If you are unsure, click on the Help button in the upper right near your avatar in the menu bar. From there click About, and show us what you see.

I am not aware of the Objectives, Dependencies, or Risks panel being available natively in Jira unless it is being used in conjunction with a third party app or perhaps other Atlassian functionality. Are you using third party apps or other Atlassian functionality besides the Jira app itself?


author: Michael
body: we are using Jira Cloud V9.4.14

we are not using apps that would add this functionality


author: Michael
body: This is the solution:

For Risks:

issue in linkedIssues("FeatureID") AND issuelinkType in ("has risk", "is a risk")

For Dependencies:

issue in linkedIssues("FeatureID") AND issuelinkType in ("blocks", "is blocked by")


author: Trudy Claspill
body: I'm glad you found a solution!

Just to wrap this up...

Jira Cloud does not use version number; i.e. 9.4.14. That would be indicative of you using self-hosted Jira - Jira Server or Jira Data Center.

Based on your use of linkedIssues() that indicates that those blocks represent generic Issue Links functionality.

The native presentation of Issue Links within the Issue Details View looks like this (from Jira DC v9.4.11):

![Screenshot 2024-08-05 at 1.36.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340105i43F1DC7C22C7989B/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 1.36.03?PM.png")

The entire Issue Links section is collapsible, but there are not collapsible panels for each type of link. That suggests to me that you are using some sort of third party app to change the presentation of Issue Links in your Jira instance. Or perhaps there was an update to the presentation between minor versions 11 and 14.


Tags: jira-unknown-hosting-type

jql

unknown-hosting-type
View only (non-drillable) version of a dashboard
Asked by Stacy Combs:

We have created a summary dashboard for our executive across our organization. He'd like to share the top level of the dashboard with some team members, however he wants them to see a view only version of the dashboard.

We've played with existing permissions on the Filters and on the dashboard, but even with View access, they're still able to click on the results and be taken to the filter or the tickets making up the results.

Anyone know a way to build a view only version of a dashboard that could be called up at will, just like a dashboard can, but without the ability to drill into the data?


Answers:
author: Joe Pitt
body: I don't believe that is possible. The whole idea of the Dashboard is to put a group of information easy to fine and summarize. For a while we were required to put the Dashboard view MS word report. We used the snipit tool to take a picture of the board and put it in the report. It won't be interactive, but you can do the same and send it to management. The only reason I can see you want this is because some of the content is sensitive or classified and the don't have the clearance to see the details.


Tags: data-center

jira-data-center

jira-service-management

jira-service-management-server

server
Automation Smart Value check if {{now}} between 9:00 am to 4:30 pm PST update a custom filed to True
Asked by David Lam:

I'm working on an automation task and need to set a condition to update a custom field to true if the current time is between 9:00 AM and 4:30 PM PST. However, I've encountered an issue: when the current time is 1:00 PM, the condition returns false.

Here is my setup for the automation:

{{now.convertToTimeZone("America/Los_Angeles").shortTime}}

![Screenshot 2024-08-05 102247.jpg](/t5/image/serverpage/image-id/340064i7BF135B036A59735/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 102247.jpg")

Thanks


Answers:
author: Samuel Gatica
body: Hi [@David Lam](/t5/user/viewprofilepage/user-id/5561189)

Welcome to the community!

Try working with 24H format instead.

{{now.convertToTimeZone("America/Los_Angeles").format("HH")}}

Then you can use is greater than 9 and is less than 17.

Best regards

Sam


Tags: automation

cloud

confluence

confluence-cloud

smartvalue
Query Help
Asked by Spruha Shah:

Can you help to write a query that pulls in ALL subtasks that are open but their parent is CLOSED?

i need to get 2 filter queries:

subtasks in a project which are open but their parent is CLosed.

parent issues that are closed and their subtasks is not resolved


Answers:
author: K Vivek Rao
body: For the below requirement , if you are on cloud you can try this

subtasks in a project which are open but their parent is CLosed.

Try this, make sure you replace the project KEY "ZING" with your project KEY and write back if you notice any issue\\

<br />

project = Zing AND issuetype = Sub-task AND status != Done AND parentStatus = Done

comments: author: Trudy Claspill
body: [@K Vivek Rao](/t5/user/viewprofilepage/user-id/5410643)

Welcome to the Atlassian community.

"parentStatus" is not a valid filter field in Jira Cloud natively. Does it actually work for you? Perhaps you have a third party app in your environment or it is a custom field set up in your environment.


author: Trudy Claspill
body: Hello [@Spruha Shah](/t5/user/viewprofilepage/user-id/5110455)

That is not possible if you have only native Jira functionality.

Do you have any third party plugins that extend the JQL capabilities, like ScriptRunner or JQL Tricks?

Your post tags indicate you are using Jira Server. What version of the product are you using?


Tags: jira-server

server
How do I find out what specific User invited people to Join JIRA
Asked by Glenn Matsushima:

I need to find out what specific user was inviting people to have access to JIRA and Confluence.

When I look at the Audit Log, it says when the user was invited but not who invited them,

Thank you.


Answers:
author: Sam Spencer
body: Hi,

I'm not sure about in the backend of Jira, but from memory, when the user receives the invite email it say - You've been invited to use Jira by 'User Name'

If you can get the new user to forward you their invite email you might be able to find out.


Tags: cloud

jira-cloud
Error message when trying to access my JIRA account
Asked by Octavia:

Hello,  

Together with my team we are getting these error messages when trying to access our JIRA account :  

<br />

![image.png](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fpng&attachment_token=AOo0EEUe%2FuINTutzpnTWNmqSK16RRdke49tP3ScRA6KauQCcwVFE%2FXNN9y2YG6BrPjUTOBC83pOYOZnTybsej5hvoTHG%2F%2FYPJ9%2FYhJd3xwRW%2BluYZhDzg7rJngARbWYpN%2Bej0Ijx1rSalrjZBYxtF8%2Fy5N3cpDo87mbrSbp9j%2BbPR8qTZn4Ygh4MTgOy8r5gieDUrlSOlPKXxACFLkw3eiiXGktZHtuzfno9Z07%2F5kvZ1ZBeLDTdEmRQlwOBGsWrCs2MayyA52k6sw15AyMYQ49ZOG2lQipHqxJ%2BuS4Ky9igeZoVocG74NWIanXiSU3LjQBmZsIwxUdnytLbwlKjaxPVsx2jMFheyP%2FSH%2BHDUE1%2BpaKbPFrpG7JU%2BcO3QBDCuwpNOhLJ2hweudBXBEQy4eQUrwbtqRGUoOYm3kY1iJV1yKkIbn5bOVJDS%2FV412jBRkD6XIfI4TlYmWWxbi6GvqpGOZkNiH5LqJbAOfOyhPte4jGgJSPHyQD8WNeTKt0fRta3a9IlVhpbKRF1y554BTMxesIM5zIDbr58a%2F9y8lSsGZz1lSO%2B7atMHSQ9y2b61kEmF1o%3D&sz=w512)

![image.png](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fpng&attachment_token=AOo0EEXUuYpto1j9MvceOu9CmtUxrcEWdQopC0pLXJ8mJyiMZrdNTXQvyPyjXhOdo%2F0pqK1MUqHrtChgqn7WsmW%2BoCDGPU9lFCVOYTF0YPfRdHiEY8N1euv92%2FfYl0EyM913xi0LaZ6MBA4qfGHJfuAUzJow9mHiHrpOLu1DiJhT1uE2O2pPi%2BpPEZbkCG2zmUixr0u9xc9Ba181YzSQhk5KfEz%2FwR%2F6z2dlw%2ByXfvXlPUNXqRyosmh3Q93TE3k1PyB5Rm8V2pOKNxdHE7tEIQWcxx5tROL%2BM%2FT8bsq7URGxPov6%2FRZii8vgdInHYkIydjvL3fBE8nQy5patyg%2BuD4w1Zer0vMD2mDdDMXhDEUMWov%2BisXK4e9UCwfil2xdSQnorUklc2CB7D2uQtWzux%2BvHIvKm42EMBK0%2FPZSI4Bne0zsN%2Bmb0xVyrMC2m3YtqP6%2BqHiFjq%2Bz0S775vtFWe6CXdMH201cmqpf%2FRWa%2BZiQsv%2B5N3NI126QKgKVoRd5u4O1RwIoc9WV4OXsbmPJ9RjApiBVB7Wri35MwN5DCk4cMrj65Brhj3F%2FTtq9JqdWicbvuKlI%3D&sz=w512)

1st Error identifier: 2d8bcf1c-ed47-4de0-a3ea-0a2b09a1effd

2nd Error identifier: 05b99ddb-6511-433d-aea7-159e74f178f6

Thank you for your support!


Answers:
author: Samuel Gatica
body: Hi [@Octavia](/t5/user/viewprofilepage/user-id/4837450)

Welcome to the community!

I suggest you contact [Atlassian Support](https://support.atlassian.com/contact/)

Best regards

Sam


Tags: jira-unknown-hosting-type

unknown-hosting-type
API not returning all fields
Asked by Mark Nelson:

Hey,

I have a strange issue, I am using the V2 API on prem and I am trying to get the estimate field returned for a list of tickets which I have. When I do a GET on:

### [api/2/issue/{Issue_ID}](https://docs.atlassian.com/software/jira/docs/api/REST/9.4.14/#api/2/issue) {#toc-hId-2147448692}

some of the tickets have the 'timetracking' object which contains the Estimate field and some do not.

All these tickets are specified in the same Jira Project and when I look at these in the browser, I can see they all have an Estimate value.

Does any one know what I'm doing wrong here and why I am unable to only get some estimates and not all?


Answers:
author: Anandhi Arumugam
body: Hi [@Mark Nelson](/t5/user/viewprofilepage/user-id/5279503) The timetracking information should be in the JSON returned, somewhere like this

```
"timetracking": 
{ 
   "originalEstimate": "10m", 
   "originalEstimateSeconds": 600, 
   "remainingEstimate": "3m", 
   "remainingEstimateSeconds": 200, 
   "timeSpent": "6m", 
   "timeSpentSeconds": 400 
}
```

If this information is not what you are looking for, please share the JSON response that you received. If you are looking for the worklogs, then this information will be within the worklog data item. Hope this helps.

comments: author: Mark Nelson
body: Hey [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450) - thanks for your reply. I agree that it should be in the JSON returned, but its not. For the issues where it doens't appear I get fields \>  
timetracking and then an empty object.  
I don't want to share the entire response due to confidential data. When looking at the worklog item I see the below for both issues that return their estimate and those that don't - any idea?  
"worklog": {  
"startAt": 0,  
"maxResults": 20,  
"total": 0,  
"worklogs": \[\]  
},  

<br />


author: Anandhi Arumugam
body: Hi [@Mark Nelson](/t5/user/viewprofilepage/user-id/5279503) If that's the case, can you try <https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-time-tracking/#api-group-time-tracking>

```
https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-time-tracking/#api-rest-api-2-configuration-timetracking-get
```


author: Mark Nelson
body: Unfortunately thats not the version of the API Im using, Im using this:

<https://docs.atlassian.com/software/jira/docs/api/REST/9.4.14/>


Tags: data-center

get

jira-data-center

rest

rest-api
How can we disable "Quick Comments" in comments field?
Asked by Bruce Fint:

The Quick Comments are distracting and take up a lot of real estate in the empty Comments field and they're not necessarily relevant. They're certainly not 'needed' in comments.

How can we disable them? I'm not able to find any mention of the 'feature' in Admin tools or in community threads - maybe they're not "Quick Comments" (although that's the html tag around them)?


Answers:
author: Trudy Claspill
body: Hello [@Bruce Fint](/t5/user/viewprofilepage/user-id/77134)

Currently there is not an Administrator accessible setting for this.

You can reach out to Atlassian through a support case to ask them to disable it:

<https://support.atlassian.com/contact/#/>

comments: author: Bill Sheboy
body: Hi [@Bruce Fint](/t5/user/viewprofilepage/user-id/77134)

Here is a suggestion to add a configuration option to hide / show the quick comments for issues. You may vote for / watch it to see progress.

<https://jira.atlassian.com/browse/JSWCLOUD-23563>

Kind regards,  
Bill


author: Trudy Claspill
body: [@Bruce Fint](/t5/user/viewprofilepage/user-id/77134)

For clarity can you provide a screen image of what you are seeing?

I think you are referring to these options that appear within the Comment edit field in some Jira Cloud systems.

![Screenshot 2024-08-05 at 2.01.14?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340111i945F0F9E80001E14/image-size/large?v=v2&px=999 "Screenshot 2024-08-05 at 2.01.14?PM.png")

If so, then my original answer still applies and, unfortunately, the change request referenced by [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) is not relevant.


author: Bill Sheboy
body: Thanks, Trudy!

Here is another post where a customer got Atlassian Support to turn them off for their site:

<https://community.atlassian.com/t5/Jira-questions/How-can-I-turn-off-these-comment-presets/qaq-p/2766137>


author: Orkhan Hasanov
body: Hello. I got this resolved by contacting Atlassian Support.

comments: author: jgraston
body: I'm going to try contacting them as well. Did you just simply ask to have them turned off?


author: Orkhan Hasanov
body: Yes. They answered and solved it in a few hours.


Tags: cloud

jira-cloud
Hello i want to create automation when issue stayi in progress 2 days and more include only bd
Asked by Hayk Tadevosyan:

Hello i want to create automation when issue stay in in progress status 2 days and more task will be commented But day calcualtion will be included only business days can i show you 2 examples  

1.I got this using the article When issue transitoned to In Progress in Thursday in Saturday it will be commented but now diff business days make sure that the comment is not written on Saturday and Sunday, but written on Monday ?  
2. it will nedd for me,when issue transitioned to in progress in Friday Saturday and Sunday excluded and Monday is second day in third day it will be commented (Tuesday)


Answers:
author: Bill Sheboy
body: Hi [@Hayk Tadevosyan](/t5/user/viewprofilepage/user-id/5220581)

You could create an automation rule with a scheduled trigger, gathering issues which do not have your comment yet, and then use the date diff() function to check the number of elapsed business days, such as between {{now}} and {{issue.updated}} <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference--->

That will be an approximation, as there may have been other issue changes which refreshed the value of *updated*. For a more accurate result, a custom field could be set with another rule whenever an issue transitions status, and then use that field in comparisons.

I recommend trying to create your rule, and if you run into challenges, post images of your complete rule, the audit log details showing the rule execution, and explain what is not working as expected.

To get you started on creating your rule, please refer to these documentation and example sources:

* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>
* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\&page=1\&pageSize=20\&sortKey=name\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)
* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>
* <https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
Looking for Date format
Asked by G Ashok:

Hi Team   
I am looking in to query for Date format instead of 04/01/2024  
currently using   

({{issue.created.format("04/01/2024")}} - {{issue.created.format("08/31/2024")}})  

Now I am looking below   

Apr 1, 2024 - Aug 31, 2024


Answers:
author: Samuel Gatica
body: Hi [@G Ashok](/t5/user/viewprofilepage/user-id/4839464)

Try with the following format:

{{issue.created.mediumDate}}

The result should be "Aug 8, 2024"

Hope this helps

Best regards

Sam

comments: author: G Ashok
body: Hi [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) I need to setup the dates between   

Apr 1, 2024 to Aug 31, 2024   

<br />


author: Samuel Gatica
body: Hi [@G Ashok](/t5/user/viewprofilepage/user-id/4839464)

Could you please provide additional context? Are you utilizing this with JQL, Automation, or another tool?

Additionally, if you could provide a screenshot, it would be helpful to us.

Best regards

Sam


author: G Ashok
body: I am trying setup the dates in Automation Description Please see below Image   

![Date Automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340058i04DA96CB1DD56A0A/image-size/large?v=v2&px=999 "Date Automation.PNG")


author: Samuel Gatica
body: Hi [@G Ashok](/t5/user/viewprofilepage/user-id/4839464)

For reference please check <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>

The Smart Value {{issue.created}} retrieves the creation date of the triggered issue. If you wish to format this value, you can utilize {{issue.created.mediumDate}}.

Additionally, using {{issue.created.format("04/01/2024")}} will establish a fixed date in the Description as 04/01/2024.

Example of {{\[date\].\[dateformat\]}}

* {{now.jiraDate}} //returns 2020-08-18
* {{issue.created.mediumDate}} //returns "Aug 8, 2024
* This issue was created on {{issue.created.format("dd/MM/yyyy")}} //returns This issue was created on 18/08/2020
* This issue was updated at {{issue.updated.shortTime}}. //returns This issue was updated at 2:40 AM.

Are you attempting to retrieve the time period from a custom field in the issue?

Best regards  
Sam


author: G Ashok
body: Hi [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) Thanks for quick support, I found the way to resolve the issue. Thank you!  

<br />


Tags: cloud

jira-cloud
The issue of status automatically reverting to "In Progress"
Asked by mizuki yamamoto:

At the beginning of each month, all task statuses are reverting to "In Progress". We haven't set up any automation, so do you have any idea what might be causing this?


Answers:
author: Trudy Claspill
body: Hello [@mizuki yamamoto](/t5/user/viewprofilepage/user-id/5561078)

Welcome to the Atlassian community.

How did you confirm that no Automations are set up? Did you ask a Jira Administrator to confirm that?

What do you see in the Issue History for the event when that occurs? The issue history should identify who made the change. If it says "Automation for Jira" then the change is definitely being made by an Automation Rule. If it identifies a user making the change, have you checked with that user?


author: Dick
body: You might want to check the scheduled jobs:  

cogwheel - system - scheduler details - jobs


Tags: cloud

jira-cloud
One project 3 board
Asked by bartlomiej_jochym:

Hi,

I want to create 3 boards:

Board A

Board B

Board C

How can I separate statuses from A and B boards with "In Progress"? When I transition an issue to "In Progress" in A board, the issue also appears in the "In Progress" column in B board.

My friend mentioned JQL filters to me. Is it possible to apply this filter for everyone in the project?

Or maybe there is another way?


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Each board relies on an underlying filter. You would need to create the filter only to show issues in the board you want them in.

However, are you asking to show an issue in multiple boards and each have it's own status? That isn't possible with status, an issue can only have one status at a time. You could use a custom field, but that would not work with boards.

If you do need to have a different status on the same issue in different boards, I question the use case here and would encourage you to rethink your process, or maybe I've misunderstood and you could expand on what you are asking. If there is a solid use case for this, you'd need to break the issue into multiple issues, clone or create subtasks so they are different issues and can have different statuses per board.

comments: author: bartlomiej_jochym
body: I want to make the issue on board A visible only in board A with the status "In progress not in others."  

For example:

MT-1 only board A In progress

MT -2 only board B In progress

Maybe I should add custom field with the name of boards?

![Screenshot 2024-08-06 at 11.01.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/340210iC6B8BF04DC35B082/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.01.32.png")

![Screenshot 2024-08-06 at 11.02.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/340208i44B09B4BD3B0F10D/image-size/large?v=v2&px=999 "Screenshot 2024-08-06 at 11.02.48.png")


Tags: board

cloud

filter

jira-cloud

jql