youngmon/atlassian-qna huggingface dataset:
How do I move Admin ownership on automations
Asked by Simply Athenee:

I created Automations on my Client's Premium Acct. and now want to remove myself from her Account but it seems that all Automations created by me will be removed. I don't see an option to move Ownership to my Client. Please help.


Answers:
author: Manon Soubies-Camy
body: Hi [@Simply Athenee](/t5/user/viewprofilepage/user-id/5003518) and welcome to Community!

You can transfer a user from the global automation menu:

![transfer-user.png](https://community.atlassian.com/t5/image/serverpage/image-id/210228i04A8D8C8DB009BF5/image-size/large?v=v2&px=999 "transfer-user.png")

This will replace all references to a user in rules, including the rule owner.

Hope this helps,

- Manon

comments: author: Simply Athenee
body: Thanks for your response, Manon. How do I get to this System's Page though?


author: Manon Soubies-Camy
body: Are you a global Jira admin on this site? If so, go to Global Jira settings \> System \> Global automation.

If not, you'll have to reach out to your Jira admins so that they can transfer user for you.


author: Simply Athenee
body: I'm not. I'm an Admin on her Workspace and need to remove myself but I created all these Automations for her. It's really crazy that Trello doesn't have an easy way to keep/transfer these over. It makes no sense.

I do have my own Premium Account/Workspace with Trello so I logged in there and don't see where to find this 'global Jira admin'. Can you please let me know where this is? Thanks.


author: Athen?e Mastrangelo
body: Hi Manon. I'm circling back. Can you please let me know where to find the Global Jira Admin. Thanks.


Tags: automation
How do I never, ever, see the "link google account" thing ever again?
Asked by tim_cull:

I don't want to link my Google account to Trello, and I never will. And, even if I did link my account, I \*still\* would not want docs links converted to smart links or whatnot.

Nonetheless, every card that has a docs link in it shows this prompt, which takes up lots of real estate and is super annoying. How do I tell Trello, once and for all, "no, I don't want to link my Google account, and please stop asking?"

![Screen Shot 2022-08-08 at 7.43.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/210032i7750B629C7CC4BF6/image-size/large?v=v2&px=999 "Screen Shot 2022-08-08 at 7.43.48 AM.png")


Answers:
author: Lara
body: Hi Tim,

Thanks for reaching out!

Right now, there isn't a way to disable the "Connect" indicator when you add a Google Drive link to a board. I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

If it's something you'd prefer not to see, I'd recommend creating a regular card and adding that Google Drive link as an [attachment](https://support.atlassian.com/trello/docs/adding-attachments-to-cards/) to that card.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team

comments: author: sfarago
body: I am 100% in agreement with Tim. This "feature" is really annoying and there should be some type of "opt out" connection with Google. Please post any updates to fixing this option. Thanks!
Obsidian link
Asked by Peter Rafferty:

In Obsidian on Android if i copy a link URL and past it as a link on a Trello card it doesnt work. The li k will work on other apps like Evernote.

If I do the same thing on IOS it works correctly

Any help would be appreciated


Answers:
author: Ryan
body: Hi Peter,

Happy to look into this! I have a couple of additional questions for you:

* Is this issue only happening from the Obsidian app? Or also when you copy links from other apps?
* Which version of Android are you using?
* Which version of the Trello app are you using?

I wasn't able to replicate this on my own device currently, but the above information will help me to take a closer look.

Thanks!  
Ryan
Not able to delete rule
Asked by Kshiti Dubey:

While deleting a rule for generating an automated snapchat report, I had forgotten to check the "Enabled on this board" checkbox. Due to which, I can no longer see the rule and it seems to keep running every week anyway. Could anyone guide me on how to remove the rule in such a situation?


Answers:
author: Nathan Smith
body: Hey [@Kshiti Dubey](/t5/user/viewprofilepage/user-id/5003276)

When you delete a Butler rule that should remove it from all your boards and stop it running, if there's still a butler rule running I'd recommend checking your other rules to make sure there isn't a similar rule setup that still exists on the board.

I'd also recommend checking with any other board members that they haven't got this rule enabled in their account.


Tags: report

rule

snapshot
Why can't Butler create Link Cards automatically from checklist items?
Asked by Kids _:

I have a large number of YouTube links which I am organizing in Trello for our homeschool year. I would like to automatically create link cards for 2-3 weeks' worth of videos at a time, so that it is easy to find a specific video quickly and watch it using the preview feature. (This is my strong preference, since it saves transition time and minimizes distractions.) Here's how I currently have this set this up:

- Create a card for a unit

- On the card, create a checklist "Links" with nothing but the URLs entered

- Create a card button "convert all the items in checklist "Links" into cards in list "Videos"

- Archive link cards once they've been watched, using the original card's checklist to track progress

Unfortunately, Butler automatically creates regular cards no matter what I try. I'd obviously prefer not to convert several dozen cards individually every couple of weeks. Is there an alternative syntax that works around this issue, or a rule I could implement to convert the cards automatically after they are created?


Answers:
author: Nathan Smith
body: Hey [@Kids _](/t5/user/viewprofilepage/user-id/5003154)

Right now cards that are created by Butler aren't automatically converted to linked cards but I've passed your interest in this onto our team for consideration.

For now the only thing I could recommend would be to manually convert the cards that Butler adds to Link cards.
can I get click to call on phone numbers within Trello
Asked by Pete:

Hello

I want to be able to call a phone number from my contacts in Trello is there a way to set up click to call

Thanks and Best Regards

Peter


Answers:
author: Vishaal S
body: Hi Pete,

Good day to you :)

Right now, that feature isn't available within Trello, but you might be able to use a third-party Power-Up to have some other communication options.

Check out these third-party services:<https://trello.com/power-ups/596775f2a019d437382ec656>  
<https://trello.com/power-ups/55a5d916446f517774210007>  
<https://trello.com/power-ups/5b55db5704cc75f290f1d473>

I'll pass your interest in this on to our team for consideration---let me know if there's any additional info you'd like for me to send their way.  
Cheers,  
Vishaal S \| The Trello Team

comments: author: Frances Winters
body: I am interested too. I would like to work new leads on my phone and click the number within Trello to make a quick follow up call instead of having to manually insert the number into phone contacts. I think today that I tried to copy and paste into contacts but this did not work
creating a mirror map
Asked by wargnies julien:

Hello, is it possible to create mirror cards? 2 card which is in 2 different tables but when we note something in one of the 2 cards the same thing is renoted in the 2nd. this is possible is it also possible to automate it? thank you, good for you


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@wargnies julien](/t5/user/viewprofilepage/user-id/5002792) welcome to the community :) Trello doesn't offer this feature natively, but you can achieve this using [Unito's board sync power-up](https://trello.com/power-ups/595e989fa8f137d2af456fd4/board-sync-by-unito). Basically, you connect two or more boards together and set rules for what cards sync (e.g. any card that gets the "green" label syncs automatically to the "green" board), or you can choose to sync all cards.
Can trello send reminders on stale cards?
Asked by MB:

Is there any way to have Trello send a notification to anyone who is assigned to a card if that card has not been updated in over a certain number of days? For example, if a card hasn't been updated in a week, send an email to everyone on it to say don't forget to update your card.

Thanks


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@MB](/t5/user/viewprofilepage/user-id/698646) ! It doesn't look like a trigger in butler automation that says something like "*when a card has been inactive for X amount of days* ", so I'm not sure if there's going to be a straightforward solution for you. However, a few options come to mind:  

1. Using [Dashcards](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards). You can create a dashcard for stale cards, and from there, set up an alert:  

![stale cards dashcards.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209921iD129A645035361BA/image-dimensions/478x369?v=v2 "stale cards dashcards.PNG")  

![Dashcard alert.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/209922i1360FD0FE38E4190/image-size/large?v=v2&px=999 "Dashcard alert.PNG")  

However, it doesn't look like you can add a variable to the recipient field (in your case you'd want it sent to @{cardmemberusernames}.  

2. Use the [card aging power up](https://support.atlassian.com/trello/docs/using-the-card-aging-power-up/) so that members get a visual indication of what cards they need to be updating by just glancing at the board (however, there's no automated alert system).  

3. Setup a [Butler command](https://support.atlassian.com/trello/docs/creating-reports-with-butler/) to send out a recurring report. You can filter on cards that have been inactive e.g. *"create a report with all cards inactive for more than 10 working days".* From there, you can either send an email or a slack message with your list of stale cards.   

<br />
Moving an Upgraded Workspace to a new email account
Asked by Catherine:

Hi, I have several personal workspaces associated with my work email. I upgraded one from free and paid for 1 license. How do I migrate the upgraded workspace to my personal email Altassian account without paying for another license?


Answers:
author: Rafael Dill
body: Hi Catherine, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

Unfortunately, there's no workaround for that. You have to include your personal email as an admin of that Workspace - <https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/>

If you make this change of admins within the same day, you probably won't be charged for that second slot. In case you got billed for that second license and we can give you a **refund**if needed.

Please, create a ticket with our billing team on our support page - <https://support.atlassian.com/trello/> for further assistance with that.

I hope this information helps!

Cheers,  
Rafael  
Atlassian Support - Trello  
ATLASSIAN
How do I sync a Board from another Trello Account into my Master Account?
Asked by Linda Ladley:

I have set up my own Trello Account to act as a 'Master' - so that I can manage all my own tasks across work / clients and own business.

I also have a Trello Account with a work email address and I'm guest on one of their boards and attached to several cards.

How do I sync the board /cards on the work trello account so that it shows in my personal Master so that I can work from my Master account?

Appreciate this has probably been asked many times before however I'm getting lost in the different searches and not sure it's possible?

Thanks


Answers:
author: Violetta Chernobuk
body: Hi [@Linda Ladley](/t5/user/viewprofilepage/user-id/5002710)   

I'm Violetta from the Planyway team:)  

If you'd like to get a cross-board view, I'd recommend you to use [Planyway power-up](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity).

It will let you connect as many boards as needed to a single calendar or timeline view: <https://planyway.com/help/features/multi-board-view#add-cards-from-other-boards-to-your-timeline-or-calendar> \\

![Planyway Multiboard Group Boards](https://files.planyway.com/assets/3.0.417/multiboard-group-board.png)
Existe a possibilidade de no calend?rio do TRELLO aparecer a mesma atividade dentro de um per?odo?
Asked by Victor Matheus Silva Mau?s:

Ol?! Estamos utilizando o TRELLO, por?m como temos muitas atividades agora quer?amos usar a fun??o calend?rio, mas, as atividades n?o aparecem se repetindo nos dias em que informamos o per?odo, assim ficamos confusos, ou ela aparece na data de in?cio ou nada do fim?

Ex: um curso com dura??o de uma semana: Ele s? aparece no primeiro dia no calend?rio e quer?amos ver uma forma de colocar isto dentro de um per?odo nas datas em que ele estiver programado para acontecer.

Gostaria de ter esta ajuda por estou amando usar o TRELLO.


Answers:
author: Violetta Chernobuk
body: Ol? [@Victor Matheus Silva Mau?s](/t5/user/viewprofilepage/user-id/5002750)   

Eu sou Violetta da equipe Planyway :)

Receio que o Trello n?o tenha um recurso de cart?es recorrentes.  
Em vez disso, voc? pode usar o power-up do [Planyway](https://trello.com/power-ups/58bd1f9aca72f48c8900574f/planyway-calendar-and-timeline-for-trello&utm_medium=referral&utm_source=atlassiancommunity), que tamb?m ? um calend?rio com mais funcionalidades que incluem cart?es repetidos: <https://planyway.com/help/features/recurring-tasks-in-trello>   

![Recurring Tasks in Trello Calendar](https://files.planyway.com/assets/3.0.417/recurring-cards-intro.png)

Deixe-me saber se voc? precisar de ajuda:)
Move a Trello Card to a new list- trigger a gmail email to customer email address
Asked by Alex Chavel:

Hey Yall

We use a unique trello card for each clients job coming through our screen printing shop.

Were looking to automate notifying that cards client that their job is ready for pickup when we move their card into our "JOB COMPLETE/NOTIFY CLIENT" list.

We have the clients email in the DESCRIPTION portion at the top of the card.

Is there a Zapier automation that can trigger a template email to that email address when the card is moved into that list?

Been looking, I see lots of Zapier Trello to Gmail options, but not one that will automatically message the email address in the card.


Answers:
author: milynnus
body: [@Alex Chavel](/t5/user/viewprofilepage/user-id/5002539)

I suggest you look up on use of wildcard so that you can get the embedded email from your description. It would be difficult if the emails are embedded differently. Once you have email you can use a email power up to send your email.

comments: author: Alex Chavel
body: thanks for that!

is wildcard a powerup/butler app?

sorry, beginner here


author: milynnus
body: [@Alex Chavel](/t5/user/viewprofilepage/user-id/5002539)

You can read this <https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/>


author: Christl_Email for Trello
body: Hi [@Alex Chavel](/t5/user/viewprofilepage/user-id/5002539) ?

Christl from [SendBoard](https://www.sendboard.com/) here - makers of the [Email for Trello PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/sendboard).

We actually have a blogpost about this exact example. I.e. automatically send an email when you drag a card to a list. Check it out the post here: [Drag a Trello card to send an email.](https://www.sendboard.com/blog/drag-a-trello-card-to-send-an-email?rq=drag) You might find this post useful too: [Automatically send timed follow-up emails from Trello](https://www.sendboard.com/blog/automatically-send-timed-follow-up-emails-from-trello?rq=follow) (e.g. to gather feedback or follow-up with the client on a collection etc.).

With our PowerUp you can connect your email to your Trello board so any incoming emails will create a new card and attach the contact and email thread. You can view and reply from Trello as the card moves through your workflow. Check out this video for a quick overview: [Email for Trello Demo](https://www.youtube.com/watch?v=XdAsEp14SVs)

Hope that helps! You're welcome to pop over any questions to hello@sendboard.com or simply [add the Email for Trello PowerUp](https://trello.com/power-ups/5d4c0b80452f202510cce4cc/email-for-trello) to give it a try with the free trial.
Trello card will delete saved data
Asked by Kersti P?rnpuu:

Hello,

When I add data to Trello card ( and I will save it for sure ), then example next day I can not see anything - data what I have inserted has disappeared.

How I can solve this problem?

Thank you for your greate support :)

Kersti


Answers:
author: ?i?dem B?y?ka?ik
body: Hi [@Kersti P?rnpuu](/t5/user/viewprofilepage/user-id/5002470) and welcome to the communtiy! Did this happen once or repeatedly? Is it possible for you to share a screenshot or a short video?

comments: author: ?i?dem B?y?ka?ik
body: Another point: Do you have any defined automations?
How to use Trello for admin duties with a Builder
Asked by lisacordier:

Hello, I am looking to see as a wife of a general contractor how to keep my admin duties organized. I was looking into Trello, has anyone used them? If so could you be willing to give some pointers?


Answers:
author: Lara
body: Hi Lisa,

Thanks for reaching out!

I would suggest checking out the Getting Started Guide, which is a great illustrated how-to guide for getting started with Trello: <https://trello.com/guide>.

You can also check out our recorded webinars, located here: <https://trello.com/webinars> and our help articles, located here: <https://support.atlassian.com/trello/resources/>.

Additionally, sometimes one of the best ways to get started with Trello is to see how other people are using it to gain perspective on their own projects. Check out this list of inspiring boards <https://trello.com/inspiration> and our new Trello Team Playbooks at <https://trello.com/teams>

If you are looking for professional help to implement Trello, I'm sure you can find an Atlassian Partner close to you who could make that happen:  
<https://partnerdirectory.atlassian.com/>

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Error "You don't have permission to create a repository" when creating Bitbucket repo from Jira
Asked by Diego:

Hi there,

I'm getting the error "You don't have permission to create a repository" when creating Bitbucket repo from Jira.  

We don't host our bitbucket or jira instances and thus probably the solutions mentioned on the link below don't apply - if they do apply, could you please let me know how run the SQL if the servers are not mine?  

<https://confluence.atlassian.com/bitbucketserverkb/you-do-not-have-permission-to-create-a-repository-within-the-project-779171232.html>  

I'm admin/owner of both Jira and Bitbucket and don't know why this is happening - it was working fine until yesterday although I remember having changed some permissions on Jira; I've tried to revert from memory but couldn't get it done.  

Thank you


Answers:
author: Caroline R
body: Hi, [@Diego](/t5/user/viewprofilepage/user-id/2929823)!

Thank you for reaching out to Atlassian Community!

In order to further investigate this issue, I will need some additional details. Could you please:

* Share the exact steps you took to reproduce the problem?

* Confirm that the "View development tools" permission on the Jira project is enabled for you? (Project settings \> Permissions)

* Confirm that the account you are using on Jira is exactly the same account you are using on Bitbucket? And are you able to create repositories directly on Bitbucket?

Thank you!

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
Can't use ssh key twice at two different Bitbucket Workspaces
Asked by Andree Holz:

Hi,  

I have two Bitbucket workspaces who are connected with my Bitbucket Account.  

I have added at one workspace to one repository a ssh key as an "Access Key".  
It's the key from a jenkins server user.  

Now i need in another workspace also for the jenkins user access for the jenkins user.  
But I can't add the because of the error "Someone has already added that SSH key to another account." but the jenkins user can't get access to this repro  
how can i solve the problem with these two workspaces?


Answers:
author: Caroline R
body: Hi, [@Andree Holz](/t5/user/viewprofilepage/user-id/4465814)! Welcome to the community!

You can't use the same key between accounts. You must create new keys for each individual Bitbucket account.

In this case, I would suggest you add this SSH key on this Jenkins user (not as an access key to the repository) and give them read access to the repositories you need. This way, you can use this SSH key on multiple workspaces/repositories.

In case you would like to read more about SSH keys, you can access the following link:

* <https://support.atlassian.com/bitbucket-cloud/docs/set-up-an-ssh-key/>

I hope this helps, but please let me know if you face any obstacles.

Kind regards,  
Caroline


author: joykevin
body: I've had the same "problem" as I wanted to use the same SSH-Key on multiple repositories / workspaces.

Thanks to the answer of [@Caroline R](/t5/user/viewprofilepage/user-id/3934006) I managed to find a way that actually solves this.

For anyone else having this issue and needing a solution, there's at least **three ways** to **add SSH-Keys** to Bitbucket.

* To the **repository**
  * (When you only need access to a single repository)
* To the **workspace**
  * (Which was how I did it before when needing to access multiple repositories)
  * Gives access to all repositories within this workspace.
* To the **user**
  * (Which is what I'm going to do now)
  * If the user has access to both workspaces, the added SSH-Key will have access to all the repositories within those workspaces by adding the SSH-Key in question only once on user level.

Since every SSH-Key can only be added once, this should at least serve as a workaround for some cases.


Tags: bitbucket-cloud

cloud