youngmon/atlassian-qna huggingface dataset:
Problem to view the metrics on StatusPage
Asked by lucas_cesar:

Team, I'm passing by issue, I created a metric on Datadog to use on Status Page

After some days created the metrics the graph stay linear, different from the view inside the Datadog.

If I create the same metric by now, the graph come different, next to value on the Datadog, but passing by days the metric going to linear

Could Help with this issue


Answers:
author: lucas_cesar
body: Here with print I'm talking about

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/265150i909943618E8C4206/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/265151i0341B3266F498A5A/image-size/large?v=v2&px=999 "image.png")


Tags: cloud
How to create outage of SAAS application.
Asked by Kunwar Vaibhav Singh:

Hi Team,

We got an outage of the SAAS application but didn't get any incidents created. When I checked with the team and they said nothing impacted our side. I want to know how you decide whether the component is down or up.

Why incident is not created?

Regards,

Kuvar Vaibhav Singh


Answers:
author: Abraham Musalem
body: Hi [@Kunwar Vaibhav Singh](/t5/user/viewprofilepage/user-id/5079236) ,  

Thanks for reaching out! It depends if you are automating incident creation/component updates. If it's not automated, you have to manually go into Statuspage and initiate an incident then add the affected components.

If you don't have incident automation and want to set it up, check out this link for some help:

* <https://support.atlassian.com/statuspage/docs/know-when-to-automate-your-status-page/>

<br />

<br />

If you do have some sort of automation setup, feel free to submit a ticket to support.atlassian.com so we can take a deeper look.   

Best,  
Abraham, Statuspage suport  


Tags: cloud
Test Email not received
Asked by Angela:

We've tried sending a test email from our customized address and it was not received. The DNS configuration shows everything is configured correctly. How do we address this? bullish.status.io


Answers:
author: Howard Nedd
body: Hi [@Sybil](/t5/user/viewprofilepage/user-id/3845535) ,

Have you followed these steps?

<https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>

comments: author: Angela
body: [@Howard Nedd](/t5/user/viewprofilepage/user-id/4566707) thanks for the quick response. We are not using automations. I was attempting to send a test email after setting up my custom email address using these instructions: <https://support.atlassian.com/statuspage/docs/customize-email-notifications/>


author: Howard Nedd
body: Hi [@Sybil](/t5/user/viewprofilepage/user-id/3845535) ,

Have you double checked the DNS settings? Usually when this is done correctly sending a test email should be pretty straightforward. Maybe share/check your DNS settings to confirm all is Ok?


Tags: cloud
does backfilling an incident in statuspage changes the uptime?
Asked by bobby:

From what we've tried, our uptime didn't change. It also didn't put that incident in the specific date. Is that the expected outcome?


Answers:
author: Mubeen Mohammed
body: Hello [@bobby](/t5/user/viewprofilepage/user-id/5251897)

Thank you for contacting Atlassian Community. This is Mubeen.

Your understanding is correct with uptime data but there is a way that you can backfill the data in a different process. The backfill incident tool itself is meant to point out incidents but those are not editable. Here is what you can do to accomplish the goal you are looking for. I have broken it into two separate sections since incidents and components need to be edited separately for this scenario.

Incident backfill:

1. Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on the incident as a TEST to make it clear that it isn't a brand new incident (you can edit this later). It's also important to add any components related to the incident but make sure you leave them as functional since they aren't broken right now.
2. After the incident is created, immediately resolve the incident, again making sure notifications are off and using language not intended to cause confusion.
3. Once it has been resolved, go into the incidents section and edit this incident. You can do this by clicking on the pencil icon that appears when you hover over an incident. From here you can change the dates and times on these, as well as edit the text to reflect the actual incident. After that has been set, you can move on to your components.

Components:

1. Navigate to the components section, find the component and click on edit
2. Find the Uptime History and click on the box for the day you wish to edit (please note that this section needs to be enabled to edit the history)
3. On the pop up that appears, enter the amount of time that the component was down as either a total outage or a partial outage (whichever is applicable).

If you happened to select a component when you created the incident, you will now see the related incident on the uptime tracker when you hover over that particular day.  

I know this seems like a bit much but this would be the best way to do this as the backfill tool can't get that detailed. Also note, we do have a feature request open with our engineering team for this ability.   

<br />

Please let me know if you have any other questions.

Regards

Mubeen Mohammed

Cloud Support Engineer


Tags: cloud
Is it possible to embed statuspage in a private confluence (data center) instance?
Asked by Braun David FII:

Is it possible to embed statuspage in a private confluence (data center) instance?


Answers:
author: Braun David FII
body: nevermind, just tested it. works fine.

comments: author: Vanda M?der
body: Hi [@Braun David FII](/t5/user/viewprofilepage/user-id/5251667) how did you manage to do it? Could you please let me know?


Tags: cloud
How to trigger an incident in component within different organization automatically?
Asked by John S:

Hi,

I am trying to check if there is any way that I could trigger an incident automatically in another organizations within the same account.

I have a component named API in pg123 that is related to component named Website in pg4567. I am trying to automate this process and trigger an incident in "Website" component of pg4567 when I create an incident in API component of pg123 automatically.

![image.png](/t5/image/serverpage/image-id/264366i23C050A8ADEF6F2C/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Eugenio Onofre
body: Hi [@John S](/t5/user/viewprofilepage/user-id/5250000)

Welcome to the Atlassian Communiy.  
Unfortunately, the only way to achieve it would be creating a custom app/set of scripts and interact with the organizations/components via StatusPage APIs.

Regards.


Tags: cloud
How to change the terms "incident", "maintenance", "resolved", et al to "release" or "released"
Asked by Uwe Pfizenmaier:

Hi all, I would like to use the status page for technical communication of releases. For this purpose, I would like to change the terms "incident", "maintenance", "resolved", and others to "release" or "released". This way I could reuse the default page structure out of the box. Is this possible? If yes, how to best achieve this? Thank you.


Answers:
author: Alan Violada
body: Hey Uwe, Alan from the Statuspage support team here. While we do have open feature requests under review from our engineering team for these customization options, they are currently not available, unfortunately.

What is currently possible is to change the name of component status on your page with custom HTML/CSS code - You should be able to make other customizations as well to change the way the page is displayed, but these customizations only appear on the page display, and are not reflected on notifications sent out to subscribers:

[Use custom HTML on a status page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/)

[CSS and Javascript snippets for customizations](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/)

Regarding the mentioned feature requests, Statuspage feature requests are not publicly accessible, but if you ever need to reference them to check on their status, the IDs are:

Ability to change the word "Incident": **STATUS-125**

The ability to create custom incident status fields: **STATUS-80**

Let me know if you have any other questions!

Regards,

Alan

comments: author: Uwe Pfizenmaier
body: Thanks a lot, Alan, much appreciated. I will then look into changing the names in HTML. Let's see how that goes. Best, -Uwe


Tags: cloud
What is meaning of Override.
Asked by Kunwar Vaibhav Singh:

Hi Team,

Can you please explain what is meaning of Override?

![STS.png](https://community.atlassian.com/t5/image/serverpage/image-id/264218i15949F888FA58281/image-size/large?v=v2&px=999 "STS.png")Regards,

Kuvar Vaibhav Singh


Answers:
author: Egor
body: Hey [@Kunwar Vaibhav Singh](/t5/user/viewprofilepage/user-id/5079236)  

The override option is available only for the third-party components, meaning that if, let's say, Atlassian Status is downgraded, but it's not affected your particular product, then you can simply override it from downgraded to operational state from your page. It won't affect the original state, but it'll be reflected on your page only.   

I hope this helps.   

Best Regards,  
Egor


Tags: cloud
Can I share templates between pages?
Asked by Mar?a Ferre?o:

Hello,  
we have created several templates that we would like to share between pages. But we do not see that it is possible to do so, is there any way?

<br />

Thank you very much in advance


Answers:
author: Abraham Musalem
body: Hi [@Mar?a Ferre?o](/t5/user/viewprofilepage/user-id/4885836)

Thanks for reaching out to community. Unfortunately, there is no way to do this. You would have to just recreate those templates inside the other pages. If you have any specific questions, feel free to submit a ticket via support.atlassian.com.  

Best,

Abraham

comments: author: Mar?a Ferre?o
body: Thanks for your reply Abraham ;)


author: Abraham Musalem
body: Happy to help Maria!
Avoid external subscribers in Internal Statuspage
Asked by Jonathan Rodriguez:

Is there a way to control and avoid users subscribe external emails such as gmail, yahoo, hotmail, etc?.

The page I'm managing is Internal, thus it would make sense not allowing my users subscribe external email address. How can I manage that?.


Answers:
author: Egor
body: Hey Jonathan,  

Thanks for reaching out to Atlassian Community!   

I'm afraid that there's no way to restrict subscribers from using only specific email domains.   

As you mentioned that you are on a private page, you can set up SSO allowing only your company's domain users to access your page, which will prevent users to access and subscribe their personal addresses.   

I hope this helps.   

Best Regards,  
Egor

comments: author: Jonathan Rodriguez
body: Thanks, the SSO is active for them to jump into the landing page and see status but whenever they hit the Subscribe button, it allows you to subscribe external emails, even if you're signed with a valid company domain.


author: Abhay Sarraf
body: Hey Jonathan,

Unfortunately, the Subscribe flow doesn't have a filter to restrict subscriptions only to users of the Statuspage domain.

This is made keeping in mind that an Organisation might have external contractors depending on your services.

One workaround in this scenario could be to hide the Subscribe button from the page and instead Add users via the Subscribers section of the page.


author: Roman Temekunidi
body: [@Abhay Sarraf](/t5/user/viewprofilepage/user-id/5191862)

How can I hide the "Subscribe" button? Should I edit CSS for the page or there is a setting somewhere?


author: Abhay Sarraf
body: Hey [@Roman Temekunidi](/t5/user/viewprofilepage/user-id/5439883)

You can hide the Subscribe button from the UI by turning of "Allow users to be auto-subscribed to every incident" from the Subscriber settings

![Screenshot 2024-04-08 at 8.25.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/316997i0CF3CF5343C23D0D/image-size/large?v=v2&px=999 "Screenshot 2024-04-08 at 8.25.59?PM.png")


author: Roman Temekunidi
body: [@Abhay Sarraf](/t5/user/viewprofilepage/user-id/5191862)

Thanks for the swift reply.

That worked.
Status page subscription filtered by component?
Asked by Tien:

I'm looking to see if there is a way to set up status page that subscribers can choose which component they want to be notified for.

Example, for incidents in different regions, how can I set it up to allow the subscribers to choose which event to be notified for.


Answers:
author: Egor
body: Hey Tien,   

Thanks for reaching out to Atlassian Community!   

That is possible to allow subscribers to subscribe only to specific components. Please see the following article - <https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/>   

I hope this helps, please let me know if you got any other questions.   

Best Regards,  
Egor


Tags: cloud
How do I add a new status page
Asked by Preolan Naidu:

I have an existing status page and would like to add a new page. I tried following the steps given in the status page documentation, but, when I click on the pages drop down to see all my pages there is no option to add a new page. Could I please get assistance with what the problem could be.


Answers:
author: Alan Violada
body: Hey Preolan, Alan from the Statuspage Support team here, thanks for reaching out with this issue. The first thing I would recommend checking is if you are a **Product Admin** for your Statuspage - You can see this by clicking on your avatar in the top right of the Manage UI, then clicking on "**Users**".

If you don't have the "Product admin" tag next to your name, you would need one of your site/org admins to give you this permission in order to be able to create new pages, as per the below documentation:

[Give users admin permissions](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/)

Let me know if this helps, and if you have any questions!

Regards,

Alan
Can you remove the subscribe To Updates button and simply administrator your own subscribers?
Asked by michael.wood:

I would like to have it so the "Subscribe To Updates" button is removed, and all of the subscribers are manually imported. This way I can force the users to simply view the website, and only specific users can receive updates.

Is this possible using a Public Page?


Answers:
author: Egor
body: Hey Michael,   

Thanks for reaching out to Atlassian Community!   

It is possible to do that:

If you are on the Startup Plan, you can hide the subscribe button.

[Here's the CSS](https://bitbucket.org/atlassian/statuspage-sample-customizations/src/master/hide_subscr_css/hide_sub_button.css).

If you are on the Business Plan, you can completely remove the subscribe button.

[Here's the JS](https://bitbucket.org/atlassian/statuspage-sample-customizations/src/master/remove_subscr_js/remove_sub_button.html).

I hope this helps.   

Best Regards,  
Egor


Tags: status
Include the scheduled maintenance date/time in the message
Asked by Jean-Pierre Charlebois:

**Context**

When I set a scheduled maintenance, I have fields to set the schedule date, time, and estimated duration.

**Problem**

The maintenance message displayed on the status page however does not include these informations.

If I want my message to include the date and time and duration, I have to type it again within the message.

**Need**

I want my customers to know when the maintenance is scheduled so that they are aware and prepare accordingly.

I want an option to include the scheduled date, time and duration within or along with the message.

Thank you


Answers:
author: Jean-Pierre Charlebois
body: Sorry, looks like the schedule is visible.
Is it possible to subscribe users to JIRA's Statuspage service through some kind of automation?
Asked by Dorian Buhagiar D_Anastasi:

Has anyone managed to add users to JIRA's Statuspage service through some kind of automation? I'd like to capture a new user registering within an application and automatically add the contact details for the user as a subscriber to Statuspage.


Answers:
author: Shivam Naik
body: Hi [@Dorian Buhagiar D_Anastasi](/t5/user/viewprofilepage/user-id/5238950) ,

Happy to help!

To clarify your question, are you wanting to add to the Statuspage product, and then collect details based on that? If so, using the API here <https://developer.statuspage.io/#operation/postPagesPageIdPageAccessUsers> will allow you to do so, and you could potentially capture the payload from there.

Please let me know if you have any follow up questions!

comments: author: Dorian Buhagiar D_Anastasi
body: Hi [@Shivam Naik](/t5/user/viewprofilepage/user-id/3915058) , many thanks for your input on the matter!


Tags: cloud
Is there a way to show the name of the logged in user that created an incident or maintenance window
Asked by Scott Vadovic:

For an internal page, I am wondering if there is a way to display (either in the admin panel or the actual statuspage itself) the name of the user that created the incident/maintenance. Similar to how it is displayed in the activity log.


Answers:
author: Shivam Naik
body: Hi [@Scott Vadovic](/t5/user/viewprofilepage/user-id/5238878) ,

Happy to help!

There unfortunately isn't a way to have that mirrored onto a more public area on the site in the same format as what's seen in the Activity Logs. But one workaround here could be to have those individuals add their name to the actual Maintenance Post indicating that they created it.

If you'd like to get a Feature Request submitted for this, please file a Support Ticket with us so that we can connect your account to it for updates.

Please let me know if you have any follow up questions!


Tags: cloud
Change default subject line of status page incident emails
Asked by Eric Walker:

Currently, when we create an incident in Status Page, the email subject that goes out to subscribers is "\[Company Name\] Incident - Incident subject you type" where the "\[Company Name\] Incident" seems to be a default we can't change.

Can this be modified in any way? Having the email subject formatted like this causes confusion because it makes it seem like our company is the cause of the issue whereas it's actually a vendor.


Answers:
author: Jesse Klein
body: Hi Eric,

Welcome to the community and thanks for your question about editing the subject line of the incident emails. This feature is currently not available. We have an open feature request with our development team and it is in a state of gathering interest. I have added this community post to that request to show that that is more interest. I think the use case you presented is a good one for the team to know about. Thanks for providing it.

For now, there isn't a workaround for this either. Is there a way to add the vendor name to the incident to help avoid confusion? Also, you mentioned that you are saying the incident is from a vendor. I would love to understand that more if you were open to sharing your use case for Statuspage. Thanks for your time!

Regards,  
Jesse

comments: author: Shiran Manor
body: Hey, we would also like to change the email subject so that it does not contain "incident" and use another term. Per my understanding, this is still not possible. Is that correct?


author: Jesse Klein
body: Hi Shiran,

That is correct. This is not something we currently have at this time. I still don't have information on when this feature will be coming to Statuspage. If you have any additional questions about this, please feel free to reach out with a ticket. Thanks for your time!

Regards,  
Jesse


author: Sally Smathers
body: I would find this option useful. Even if there is a way for our University's name was put at the end of the subject line.


Tags: cloud
Connector of WhatsApp for statuspage
Asked by Betsy Garc?a:

Hello

I need to integrate my status page with WhatsApp, for that the notifications reach WhatsApp, can you tell me how to do it?


Answers:
author: Rafael Meira
body: [@Betsy Garc?a](/t5/user/viewprofilepage/user-id/5235792) How are you?  

To integrate your status page with WhatsApp, you'll need to use a third-party service like Twilio, which provides APIs for sending messages through WhatsApp. You would need to check with them, as we don't have a direct way, unfortunately.  

Let me know if you have any questions, Betsy.  

<br />

Rafa


Tags: cloud
Can dates be removed from maintenance notifications?
Asked by Chris Milton:

Hi team,

One of our vendors is migrating their Production environment. It was originally planned for 10th June but has now been postponed with no confirmed new date. I would like to communicate this delay to customers via StatusPage, however because we don't have confirmed dates I am struggling to figure out a way to achieve this.

* Is it possible to send out a maintenance notification with a date of TBC/TBD?
* Alternatively, is it possible to send out an incident notification without the word 'incident' or the status (Identified, Monitoring etc.) in it?

Failing both of the above, does anyone have any suggestions for this use case?

Thanks,

Chris


Answers:
author: Egor
body: Hey Chris,   

Thanks for reaching out to Atlassian Community!   

I'm afraid that there's no possibility to trigger maintenance without a date, but what you can do is update the maintenance day to later, let's say a few months, add a note that the dates will be announced later (as an example) and then trigger a notification to everyone.   

It'll look something like this:  

![Maintenance.png](https://community.atlassian.com/t5/image/serverpage/image-id/261717i6563DC7706E7A8BE/image-size/large?v=v2&px=999 "Maintenance.png")  

It shows the start time and the estimated duration\*  

I know it's not the best scenario, but this is the only way to notify all of your subscribers using Statuspage.   

Otherwise, you can copy subscribers list and then trigger a notification from your work email.  

I hope this helps, please let me know if you got any other questions.   

Thanks,

Egor

comments: author: Chris Milton
body: Thanks Egor. Agreed, not the best solution, but a solution of sorts. Thanks for your response.


Tags: cloud
Is it possible to rename the Post Mortem section
Asked by Craig Caplan:

Hi

Is there a way to modify the Post Mortem title e.g. to Root Cause Analysis or something else?

I cannot see how I can modify it..?

-Craig


Answers:
author: Rafael Meira
body: Hey [@Craig Caplan](/t5/user/viewprofilepage/user-id/5232710)   
Do you mean, to change a Post Mortem's template?  

Unfortunately, we don't have an option for that.  

Let me know if this is what you mean.  

<br />

Best,  
Rafa

comments: author: Craig Caplan
body: Hi [@Rafael Meira](/t5/user/viewprofilepage/user-id/4969383)

I was actually referring to the label Post Mortem

i.e. change it to Root Cause Analysis or any other label name of our choice - I do not see that option.


author: Craig Caplan
body: It has been noted this is part of feature request:

**STATUS-116**.


author: Rafael Meira
body: Thank you for clarifying [@Craig Caplan](/t5/user/viewprofilepage/user-id/5232710) and for also bringing the existing feature request.  

We currently don't have a resolution for this request as yet, as the only workaround is to use a "custom HTML/JS that can change the word on the page itself but will not update emails or the manage portal."  

I will add these questions of yours to the request.  

Let me know if you have any other questions.  

Rafa