youngmon/atlassian-qna huggingface dataset:
How do you access the parent or sub goals via the graphql API?
Asked by Jack Ukleja:

Simple question really:

How do you access the parent or sub goals via the \`townsquare\` graphql API?

[GraphQL Gateway (atlassian.com)](https://team.atlassian.com/gateway/api/graphql)

Seems the web UI calls <https://team.atlassian.com/gateway/api/watermelon/graphql?operationName=ChildDirectoryRowQuery>


Answers:
author: Yerbol Nisanbayev
body: HI [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337)

I am afraid we do not support this today.

I will take a note of your questions and add it to our things to do in the future.

Cheers,

Yerbol.

comments: author: Tom Bennett
body: Hey Yerbol - can you circle back here if / when this is added to the roadmap and any ETAs (Jack and I are at the same company)?

I'd also like the ability to retrieve comments on goals / projects in graphql - something that also seems missing compared to the private APIs that the UI calls.


author: Victor Babenko
body: [@Tom Bennett](/t5/user/viewprofilepage/user-id/5290404) Have you figured out how to call this graphql API?


author: Tom Bennett
body: No - the endpoint Jack listed seems to be a private one and not callable
Make a private project public
Asked by Sandro Ruch:

Hi,

we have started using Atlas as a company-wide communication platform about goals, projects and initiatives. In the Standard plan one can create projects with a "private" attribute. This sounds reasonable due to limit the visibility of some initiatives at the beginning or at all.

My question is now: why can't I turn a initially marked as private project into a public one? This is a reasonable use case when - in the beginning - you want to limit access to a project but with time open it to the public. Archiving it is not really a good option since you loose all the information you gathered along the path like decisions, risks and insights as well as all the updates. If you want to "hide" this you always can create a new project but this is not always the case.

We would vote for this option since it is more reasonable than the other way round (make a public project private).

Thanks,

Sandro


Answers:
author: Yerbol Nisanbayev
body: Hi [@Sandro Ruch](/t5/user/viewprofilepage/user-id/5116290)

I am from the product team here at Atlas.

This is awesome feedback and we have received it from other customers too. I will add your input for the team to consider when they prioritise this feature.

Cheers

comments: author: Wes Mason
body: Any updates on this? I just run into this problem as well


author: Roger Sutton
body: Same here.

To be honest, it wasn't really clear as to the specifics as to what 'private' and 'public' mean, so I chose private but now I think I'm lacking features that are only available in 'public' projects? I'm not really sure, but I can't risk going too far in one direction if there's no toggle to switch easily, so I guess I'll be recreating the project to find out.


author: Ole Treptow
body: We are trying Atlas right now and would prefer a roll out with some lighthouse users but need the confidence to set it up without all eyes on it. we want to give our user the space and freedom to do errors since there is no sandbox.


author: Vladimir Petrovi?
body: Any update on this? When can we expect that this feature will be available?


author: Steven Gray
body: We are just trialling Atlas and have set projects to private. Learning that we can't change them later is going to impact us.

I don't want to give everyone access to projects when they are first set up as we need to do some testing, but have to delete and recreate the project to make it public feels crazy.

Update, not being able to remove the flag when copying a project seems like an oversight. In the current structure this would be the only way to easily convert a private project over to being public.


author: Marcus
body: I agree with all the above. It should definitely be possible to change a project to public later on.

[@Yerbol Nisanbayev](/t5/user/viewprofilepage/user-id/3728048) Is there already an official ticket/feature request for this. I couldn't find any.
? ?????? ???????? ???????? ? ????? ?? ???????? ???????????, ?? ?????? ?????? ???????? ? ???
Asked by Mikhail Chizhik:

? ?????? ???????? ???????? ?? ????? ?????, ?? ???????? ???????????, ?? ?????? ?????? ???????????? ? ????????? ?????? ??????????? (???) ?????? ????????????????? ?????. ??? ??? ? ??? ? ?????? ?????? ??????????? ???? ???????? ?????????????? ?????? ????????????????? ??????? ? ???? ????????????? ???????? ? ?????? ???????????? ??? ????????? ????? ???. ???????? ?? ???? ????????? ??????????? ???????? ?????????? ???? ? ???? ??? ??????? ????????? ?????.

? ????????? ???????? ??? "?????? ???????? ?????? ??????" ????? ??????.


Answers:
author: Kseniia Trushnikova
body: [@Mikhail Chizhik](/t5/user/viewprofilepage/user-id/5471052),

???? ???? ???? ? ???? Organisation name ? ??????? ? 70 ????????, ?? ??? ????, ??????, ??? ???????? ??????????????? Atlassian. ??? ???????????? ? ????????? ??????? ? ???????? ?????????? ????????? ????? ??????????? ?????? ???????:

![Screenshot 2024-04-08 at 11.48.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/316923i9F8F55562CB3BA90/image-size/large?v=v2&px=999 "Screenshot 2024-04-08 at 11.48.46.png")

?? URL ????? ??? ????? ??? ??? ????? ?? ??????.


Tags: language-ru
I want to use JQL to interact with Atlas. Is it possible?
Asked by Alejandro Paz:

I have created some Atlas Goals and would like to group the Epics related to those goals in Jira using JQL. Is it possible to achieve this?

I haven?t found any documentation on this topic.

Thanks for your help!


Answers:
author: Yerbol Nisanbayev
body: Hi [@Alejandro Paz](/t5/user/viewprofilepage/user-id/5446650)

I am from the product team here at Atlas.

This is awesome feedback, I will add your input for the team to consider when they prioritise this feature.

Cheers


author: Ste Wright
body: Hi [@Alejandro Paz](/t5/user/viewprofilepage/user-id/5446650)

Atlas doesn't support JQL at this stage.

Atlassian confirms that in [this answer](https://community.atlassian.com/t5/Atlas-questions/Re-Is-it-possible-to-query-Atlas-records-using-JQL-terms/qaq-p/2417706/comment-id/509#M509), which also has some other options using URL parameters...
> 1. Atlas doesn't natively support "advanced search" *but* all searches are backed by something called TQL (Team Query Language). The search filters that are available are all translated to TQL - we just don't expose a way for you to type it in.
>
> 2. That said, you can enter parameters in the URL if you're very keen.
>
> 3. Otherwise if you just want to search for a specific project or goal key, you can enter the key in search and it will show up.

---

You could suggest this though as a new feature request? You can do this through here: <https://jira.atlassian.com/secure/Dashboard.jspa>

Ste
How can I set it so that the PM cannot change the due date?
Asked by Thomas Carr-Griffin:

I'd like to set the due date on Atlas projects so that the PM, who is tagged as the project owner, cannot change the date, but rather the person to whom they are reporting does so.

If this is not possible, a workable alternative would be to always be able to see the original due date.


Answers:
author: Nicola Sun
body: Hey Thomas,

Thanks for reaching out with your question.

Restrictions and permissions aren't supported in Atlas yet but this is common feedback we hear from customers. I've added your insight to our backlog so that it can be considered when the capability is being worked on.


Tags: due-date

project
Unable to add user to team in Atlas - error "They may not have access to teams in your org"
Asked by Christina Kokoros:

Hey all,

I just turned on the free tier of Atlas for our company yesterday. Added all the employees to the system via group (using one that we use to give all FTE access to Jira, so know applies to all FTEs). I can see everyone added to the product in the admin console, including one user who is having an interesting issue.

They are unable to see the list of teams in Atlas, and even as an admin I am unable to add them to any. I can see them in the directory in Atlas with all their details synced over. This is the only thing they are having an issue with in the system (but a big issue bc it is keeping them from being able to work with their team/ participate in their team space).

I went digging around the wider internet and found [this](https://jira.atlassian.com/browse/ID-8350) bug report \> tried the workaround of adding them to another group that also has the global permission to *browse users and groups*(even though the initial group also has this permission, but at this point am willing to try anything even if it feels silly)...still getting this error each time I try to add them to a team.

![Screenshot 2024-04-05 at 2.05.13?PM.png](/t5/image/serverpage/image-id/316786iDF950AE756F2307D/image-size/large?v=v2&px=999 "Screenshot 2024-04-05 at 2.05.13?PM.png")

If anyone has dealt with this before, or has any guidance that would be great (as it sucks to have one person not be able to use the tool the rest of the company can use)


Answers:
author: Carlos Garcia Navarro
body: Hi [@Christina Kokoros](/t5/user/viewprofilepage/user-id/5072795) ,

Have you checked this article? It has some steps to troubleshoot when users can't be added to teams:

<https://confluence.atlassian.com/jirakb/cannot-add-member-to-teams-1333826334.html>


Tags: teams

user-management
How do I remove the site I created to try Atlas?
Asked by Cami La Porte:

I'm not even sure how I managed to do this, but there's a site here called "lyle-rohr" that was created when I wanted to try the Atlas product. I don't even know why this name was chosen, it's actually someone's user name at work. Is it possible to remove this?

![Screenshot 2024-04-02 at 4.23.55?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/315894i625D4FA409F7EA9D/image-size/large?v=v2&px=999 "Screenshot 2024-04-02 at 4.23.55?PM.png")


Answers:
author: Zoey Wang
body: Hi [@Cami La Porte](/t5/user/viewprofilepage/user-id/3366550)

User management is in the scope of site or org admins' abilities. If you can, please reach out to the corresponding users within the org or e.g. the system lead whoever might have better information/permission to search them for you.

Here are the[steps](https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/) the admin can refer to for the removal.

comments: author: Cami La Porte
body: Haha you're totally right. This was a user who accidentally created it :) thank you!
I would like to change the template of the About section of our Atlas projects.
Asked by Niels Schultz:

I would like to change the template of the About section of our Atlas projects. How can I do this?

Right now you have 3 'paragraphs':

- What are we doing

- Why are we doing it

- What will success look like

I'd like to have the freedom to rename paragraphs and add/remove them.

Is that possible?


Answers:
author: Nicola Sun
body: Hi Niels,

Thanks for reaching out. Customising the About tab sections isn't supported yet.

I have added your input to our insights, so that it will be considered when this capability is worked on.

Thanks,

Nicola

comments: author: Carlos Garcia Navarro
body: Hi [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) , thank you for this! Is there a place where to check/vote for feature requests in Atlas?


author: Nicola Sun
body: Hi Carlos,

I've added your feature request to our internal tracking system. You can see and vote for public tickets here <https://jira.atlassian.com/projects/ATLAS/issues/ATLAS-18?filter=allopenissues>


Tags: template
How can JPD ideas be linked to Atlas Goals and the progress of delivery tickets be shown in Atlas
Asked by Jens Godat:

We want to use Atlas for our goal tracking. JPD captures the roadmap ideas that contribute to achieving our goals, and the JPD ideas have the delivery tickets and progress linked.

How can I link JPD ideas to Atlas (maybe using the Atlas Goal field in JPD?) and show the progress in Atlas Goals?


Answers:
author: Nicola Sun
body: Hi Jens,

Thanks for reaching out. Let me know if this [demo video](https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87) helps answer your question.

Thanks,

Nicola

comments: author: Jens Godat
body: Thanks, [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) !

I knew about how to create an Atlas Goal field and connect a JPD idea to an Atlas Goal within JPD.

What I don't see is how within Atlas, I can add a JPD idea to an Atlas Goal, and then show the progress of JPD ideas (using the JPD delivery progress bar for instance) within Atlas by looking at the Atlas Goal and its connected JPD ideas.

Does that make sense?

Kind regards,

Jens


author: Nicola Sun
body: Hi Jens,

Thanks for sharing more detail, the use case you've outlined makes sense to me. Atlas does not currently support linking from Atlas to JPD, I've added your insight to our backlog so that it can be prioritised.

In the meantime, a workaround that could help is adding the JPD link to the "About" tab of the Atlas Goal - you can embed it as a full page preview or use the preview mode once linked.

Thanks,

Nicola


Tags: jira-product-discovery
Track timeline of projects
Asked by matan.grady:

Hello!  

I'm using Atlas, Jira Product Discovery, and Jira Software in my org.

We are currently having multiple ways to track a project timeline -

* The timeline view in Jira Product Discovery
* The project update due date in Atlas
* The epics scheduling in Jira Plans

We are getting a bit confused into the best practice here, and how much of it is automated/can be automated.

For example, I know that JPD and Jira can be synced in terms of dates - but is it synced to Atlas as well?

I had a case where I reported in Atlas a certain date, but a different one appeared in Jira Plan


Answers:
author: Carlos Garcia Navarro
body: Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786) ,

There are different ways to track and synchronize dates. In my configuration, Atlas is the source of truth and I've configured JPD to pull the target dates from Atlas.

If you link Atlas to Jira (e.g. to a Jira Epic), then your Jira Epic will also synchronize with Atlas to keep the dates in sync:

![Screenshot 2024-04-06 at 2.45.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/316870i76936E55CB8EE284/image-size/large?v=v2&px=999 "Screenshot 2024-04-06 at 2.45.00?PM.png")


author: Aaron Morris
body: Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786) -- In my experience, yes, the start and end dates of a project are synchronized between Atlas and Jira. However, Jira does not support Atlas's fuzzy date feature, and so that can cause discrepancies between the two systems. For example, if you select a fuzzy date of **Jan - Mar** in Atlas, that will show-up as **Mar 31** in Jira (last day of the selected fuzzy date range). Does that explain the difference you saw in Jira Plan? Or are you seeing a different behavior?

comments: author: Aaron Morris
body: That said, I'm curious about the best practices as well!
I am being charged 83 dollars plus change 2 to 3 times a month. I dont know what its for. Can you
Asked by Evelyn Hale:

I am being charged 83 dollars and change 2 to 3 times a month. For what? This has been going on for quite a long time.


Answers:
author: Nicola Sun
body: Hi [@Evelyn Hale](/t5/user/viewprofilepage/user-id/5465301)

Your feedback sounds more like something that our support team could help with, please post this message in <https://support.atlassian.com/contact> and our support team will help you out.


author: Ste Wright
body: Hi [@Evelyn Hale](/t5/user/viewprofilepage/user-id/5465301)

Can you clarify what the charge is for? Does it mention that on your bank statement as a reference or similar?

This is in the Atlas section - is it for Atlas? Or is it a general charge for Atlassian?

Ste
Please support searching on archived issues
Asked by Jack Ukleja:

Right now the only way to view archived items is to use the Archived button.

The problem is you then try to use the filters, it forgets about the fact you are looking at archived issues, and switches to non-archived issues.

As the 'archived' state is not generally searchable, you can't construct a filter including it and therefore can't search archived items.


Answers:
author: Brant Schroeder
body: [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337) the reason you archive issues and projects is to take them out of the index. This helps with system performance, etc. If you still need to search issues then you should not archive them. You can easily unarchive a project if you need to search in it again.

<https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/>
Please support audit log
Asked by Jack Ukleja:

Right now goals and projects can be edited by anyone. But there is not even an audit log to know who made what changes or when. Could we please add the way to view this? Thanks


Answers:
author: Nicola Sun
body: Thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)

Hi [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337)

Thanks for reaching out with your suggestion. I've added your insight to our feedback tracker to help prioritise the ask.

comments: author: Bill Tang
body: Could we please add another element to the logs? I'd find it useful to have audit logs for team management as well.


author: Ste Wright
body: Hi [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337)

Audit Logs are available in Standard/Premium plans.

See more information on audit logs here - <https://intercom.help/atlas-by-atlassian/en/articles/6739444-track-key-events-with-audit-logs>

Ste

comments: author: Jack Ukleja
body: Great but I was more thinking of something where everyone can view changes (just like in Confluence, Jira, Google docs etc).

```
?? You need to be an administrator of your Atlas workspace in order to access Audit logs
```

This is a major limitation, and I'm not exactly sure who this feature is meant to be targeting given the most important changes going on in Atlas are with the projects/goals and everyone needs to be able to see that, not just admins.
How to connect Atlas Goal to JPD ideas?
Asked by YY Brother:

Hi,

I saw the below example in Atlassian Cloud Foundation pre-courses, but I don't know how to connect Atlas Goal to JPD ideas. Currently, Atlas Goals can only connect to Jira issues with the same or higher hierarchy of Epics. Could anyone pratice this? Thanks.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/314808iAB18A9AE6C91DBAB/image-size/large?v=v2&px=999 "image.png")

Thanks \& Regards,

YY?


Answers:
author: Ste Wright
body: Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)

It looks like the Atlas/JPD integration is in early access, it's mentioned on [this help guide page](https://www.atlassian.com/software/jira/product-discovery/guides/integrations/overview#atlas)
> [Watch a demo for how to use Atlas goals and projects in Jira Product Discovery.](https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87)
>
> At this time, our Atlas and Jira Product Discovery integration is in early access. [Request access here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274).

You can request access from this Community article: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274>

Ste


Tags: jira-product-discovery
About Atlas Project to connect ONLY 1 JSW or JWM issue
Asked by YY Brother:

Hi Atlas PM,

I think 1 Atlas project should be connected to mutiple JSW or JWM issues. I can provide a scenario:  
1.Product Development JSW project Epic

2.Product Marketing JWM project Epic

I have an Atlas project, which needs to connect both Epics.

However, currently, it's not feasible. So please consider this requirement.

Thanks \& Regards,

YY?


Answers:
author: Brant Schroeder
body: [@YY Brother](/t5/user/viewprofilepage/user-id/4083879) Here is a great guide on how to use Atlas. <https://intercom.help/atlas-by-atlassian/en/articles/5209762-the-ultimate-guide-for-getting-started-in-atlas>
Is there any way you can send notifications of new projects created to a Slack channel (any project)
Asked by Ron Schepers:

I am able to link a Slack channel to an individual project, but we are looking for a way to send notifications to a Slack Channel anytime a new project is created. I can't seem to find any settings or workflow to set this up. Is there any way we can do this?


Answers:
author: YY Brother
body: Hi [@Ron Schepers](/t5/user/viewprofilepage/user-id/5302812)

There's no automation for Atlas currently. So I think it's not feasible now.

Please help figure it out if any other guy has any solution.

Thanks,

YY?
Does Atlas (Free, Standard, Premium) support data residency?
Asked by Michael Eichert:

Hi everyone,

Atlassian has recently enabled data residency for JIRA Software and Confluence under the standard plan. Does Atlas also support data residency? If so, how do the data residency options vary by subscription level (free, standard, premium)?

Many thanks,

Michael


Answers:
author: Nikola Perisic
body: Hello [@Michael Eichert](/t5/user/viewprofilepage/user-id/4937040)

Currently, according to: <https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/> there is no information about the data residency for Atlas.

Also, to keep updated, make sure that you are checking out the Atlassian Cloud roadmap:

[https://www.atlassian.com/roadmap/cloud?status=\&search=data%20res](https://www.atlassian.com/roadmap/cloud?status=&search=data%20res)
GitHub integration with Atlas
Asked by Anushka Weerasooriya:

Can GitHub Projects be integrated with Atlas, for those not using Jira?


Answers:
author: Carlos Garcia Navarro
body: Hi [@Anushka Weerasooriya](/t5/user/viewprofilepage/user-id/5459975) ,

Welcome to the Community! I haven't heard of GitHub and Atlas integration at this time and I don't see it in the roadmap:

[https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=atlas\&search=](https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=atlas&search=)

Could you share more details for your use case to integrate GitHub and Atlas? Are you thinking of linking goals to GitHub projects, or for communication updates, ...?

comments: author: Anushka Weerasooriya
body: Thanks [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232), our company wants us to input our employee Objectives into Atlas (in addition to our regular HR tool). The Jira integration will help to automatically track completion of these, however not all teams are using Jira for Backlog management. It would be great if we could link in Issues from GitHub Projects to similarly track progression, but it seems like there are no plans for such an integration with Atlas at the moment.


author: Ste Wright
body: Hi [@Anushka Weerasooriya](/t5/user/viewprofilepage/user-id/5459975)

Not at this time, as far as I know.

Atlas is designed to sit on top of Jira (or standalone).

Ste

comments: author: Anushka Weerasooriya
body: Thanks [@Inactive Stephen](/t5/user/viewprofilepage/user-id/1166469), appreciate the response. That's what I also thought.


Tags: github