youngmon/atlassian-qna huggingface dataset:
Restricted page when no one has access to the restricted page
Asked by Derrick Hatcher:

I have a couple of restricted pages where the two folks who had access are no longer with the company. Even as a system admin I still can't view or edit the page.

How can I remove the restrictions so that I can edit / view the page?


Answers:
author: Rudy Breda
body: How can you check Confluence in this scenario described above so those pages can be changed or new Admin assigned prior to the employee leaving the company. Part of Exit process. Is there a way to audit or identify the pages at risk?


author: Derrick Hatcher
body: Thanks for your excellent reply. However,...
> Keep in mind that if either of those individuals were administrators and removed that group or user type from the page, you could be locked out.

That is the case unfortunately. They were trying to prevent other groups (even Confluence administrators) from being able to see sensitive data.

What option do I have in this scenario?


author: Mandi Chiancone
body: Hi Derrick,

As an Administrator you would navigate to the page.

1. Click on the lock icon in the menu bar
2. Select an option from the list
3. Continue with the management of pages

1. You can also go the the Space where those individuals had content
2. Select 'Space settings' from the left navigation pane
3. Click 'Permissions' from the menu bar
4. Click the 'Restricted Pages' button
5. Continue with the management of pages  

Keep in mind that if either of those individuals were administrators and removed that group or user type from the page, you could be locked out.


Tags: cloud

confluence-cloud
Import to Confluence from One Note
Asked by Thomas Berg:

What is the preferred method of importing One Note items created by exporting them to Word into Confluence and making them editable documents ?


Answers:
author: Igor M.
body: Hello,

If it's for Confluence server platform, then OneNote file format is not available for importing directly into Confluence, you would have to export to Doc or Pdf to be able to import, there is a feature request for that <https://jira.atlassian.com/browse/CONFSERVER-30883>

If you just want to be able to edit documents as attachments on Confluence pages, then starting with version 6.11, we have a new "edit with" function that allows to edit attachments with local applications via companion app, see here for more info <https://confluence.atlassian.com/doc/edit-files-170494553.html>

Regards,

Igor

comments: author: Thomas Berg
body: Thank you for your quick response.


author: Sebastian Gellweiler
body: Our add-on [mailto.wiki - Send Emails to Confluence](https://marketplace.atlassian.com/apps/1223249/mailto-wiki-send-emails-to-confluence?tab=overview&hosting=cloud) now also supports importing OneNote files via email. **This feature is currently only available on Cloud.** That way you can directly export your notes from OneNote to Confluence, without even needing to open Confluence.

Even complicated drawings are usually displayed correctly. We have published a blog post with examples here: <https://mailto.wiki/how-to-transfer-onenote-files-to-confluence/>.  

Here is an example:  

![PontDuGard.png](https://community.atlassian.com/t5/image/serverpage/image-id/181549i4BFB38E48F7F17A0/image-size/large?v=v2&px=999 "PontDuGard.png")

I hope this helps you.

Due to the nature of our add-on OneNote files cannot be larger than 30MB.


author: Nar Kumar C. - Narva Software
body: For cloud users, Confluence allows importing word documents.

However, importing from OneNote is not supported. We have developed add-on which solves this problem: [MS OneNote Importer for Confluence](https://marketplace.atlassian.com/apps/1221371/ms-onenote-importer-for-confluence)

Give it a try and let us know if you face any issues.

Best,

Kumar

comments: author: Riam Djadri
body: Hello, I just tried the importer but it's not working properly. After I gave it the permissions it requested it shows and empty list of documents. Where is it trying to read the documents from?


author: Greg Parthemer
body: It should try your OneDrive OneNote share


author: Peter A. Menzel TSA TSAE
body: Same behavior as Riam. The app does not work with Google Chrome browser.
Floating TOC impacts floating toolbar
Asked by Krishnanand Nayak:

We were able to implement the solution for a floating TOC as mention here <https://community.atlassian.com/t5/Questions-for-Confluence/Floating-TOC-in-the-right-column/qaq-p/106867#U915350>

but this is causing the floating toolbar with edit button to stop appearing when when we scroll the page. Any idea how this can be resolved?

we used the [Content Formatting for Confluence](https://marketplace.atlassian.com/apps/247/content-formatting-for-confluence) to implement the CSS and Div tags

Here is how we implemented it:

![image.png](/t5/image/serverpage/image-id/34954i6A2C1FAF6E011C95/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Christo Mastoroudes _Adaptavist_
body: Hi,

I have tried your code exactly on a page with some markdown. I have not been able to reproduce what you describe. I suspect that perhaps your instance have some other CSS or customisation applied.

I have tested on Conf. v6.10.1 and Content Formatting v6.2.5

You could try to change the class name to something a bit more unique.

comments: author: Krishnanand Nayak
body: we are con confluence 6.10.2 and content formatter 6.2.5

I tried changing the name to a unique value. but still the same issue. should i open a support ticket cause the document examples screenshots cannot be share here?


author: Christo Mastoroudes _Adaptavist_
body: This is a custom content issue and is really suited to the community, but you can open a support ticket and we will see if we can assist you since you have some sensitive information that you can't share here.

It would help things along if you could link to this thread when you open the support ticket.


author: Krishnanand Nayak
body: sounds good thanks


Tags: adaptavist

addon-com.adaptavist.confluence.contentformattingmacros

atl-adm
Bug? Linking to an anchor behaves differently when linking from another page?
Asked by fbunting:

Linking to an anchor (created using the Anchor macro) on the same page works just fine.  

However, when you link to that anchor from another page, it links to a location a few lines *below* where the anchor is located.

I.e. it correctly goes to the page, and to the correct location, and then immediately scrolls down a few lines. If the anchors is placed just above a header, it scrolls to the first paragraph below the header. If the anchor is placed just above a paragraph, it scrolls to the third line of the paragraph.  

Has anyone else noticed this? Is there any solution (other than placing the anchor a few lines _above_ where you want it to link to)?


Answers:
author: David Fenstermacher
body: I have a similar issue. The anchor is at the top of the page. When one clicks on a link pointed to it further down in the document, The page scrolls up to about 4 lines below the Anchor position. One has to manually scroll the rest of the way up.

The only work around I have found is to add 3 blank lines between the top anchor and the table of contents macro. So, the full table of contents will totally show up when the below link is clicked.

Any thoughts on what would cause the link to not scroll completely up to the anchor location?


author: Michelle Rau HP
body: I have noticed this behavior too and I don't know why it happens. It can confuse users because they might not land where they expect.

I have seen if a web page is short, then the browser will stop at the end of the page, regardless of where the anchor is. This can result in the linked-to anchor appearing in the middle of the page instead of at the top as expected.

comments: author: fbunting
body: Actually, this is the correct (expected) behavior. A browser can't scroll any further than the end of the page. So if the target anchor is less than a screenful from the bottom of the page, then it will end up in the middle of the display window.


author: Stephan Gehring
body: We see similar behavior when linking from a draw.io figure to a place on the same place as the draw.io figure.


Tags: confluence-server

server
Issue with code block look and feel
Asked by Naman Mandli:

I am using code block in my confluence page and I can see bubbles in code block when I save the page. It is not like this when I see the preview. Any idea where is the issue?

Thank you.![image.png](/t5/image/serverpage/image-id/34939i943418DE9DC9A78A/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Igor M.
body: Check if you have any CSS customisation added that customises page or site look.

What theme are you using for code block macro and what version of Confluence you are running on?

comments: author: Naman Mandli
body: Where I can change the css?


Tags: confluence-server

server
How do you match headers in table of contents?
Asked by Carlos Bonilla:

Hi, is there a way to match headers on your page to a table of contents?


Answers:
author: Bill Bailey
body: Carlos, you will need to build that type of ToC manually. The ToC macro is only at the page level and looks at headings on the page. There is also a Children Display macro to display a listing of pages. You want a mix, so you need to build it yourself.

comments: author: Carlos Bonilla
body: Thank you I just figured it out and you're correct about manually inserting the headings on the page.


author: Nic Brough -Adaptavist-
body: What do you mean by "match"? What are you trying to do here?

comments: author: Carlos Bonilla
body: Hey Nic,

I actually figured out how to match a heading to the table of contents using this method...General Navigation.\*

My other other question is how do you input multiple headings into the field box 'Include Headings' (Image attached).

![Multiple Headings - Confluence.png](https://community.atlassian.com/t5/image/serverpage/image-id/34965iA8565819ED76B9C6/image-size/large?v=v2&px=999 "Multiple Headings - Confluence.png")

My goal here is to breakdown these headings into its own links under the table of contents. For example:

**Table of Contents**

? General Nav (New Page)

? Opportunities (New Page)

? Project Opportunity (Link to section)

? Expert Payments (Link)

? Variable Fee Projects (Link)

? Extensions (Link)

? Post-Close (Link)

? Initiative Opportunity (Link to section)

? Solutions Opportunity (Link to section)

? Discovery Meetings (New Page)

? Accounts \& MSA's (New Page)

? Leads \& Contacts (New Page)

? Common Error Messages (New Page)

Please let me know if you any suggestions?

Thank you,

Carlos


Tags: table-of-contents
JIRA and Confluence migration to a new instance
Asked by Carlos Alvarez:

Hi, I have 2 cloud instances, source is the one we have been using for a while, it has several Jira projects and Confluence spaces. The target, a new and clean instance I have just created. Both instances have JIRA and Confluence enabled. I need to migrate some projects and spaces from source to target.

Is there something Atlassian support team can do?

Is there something a plugin can do?

Thanks in advance.

Carlos.


Answers:
author: AhmadDanial
body: Hello, Carlos.

In a nutshell, you will be able to perform the following processes by yourself (you can also seek assistance from the Support team if you prefer):

++**JIRA Cloud**++

Specific to this scenario, there is no default feature available in JIRA Cloud that allows project imports. However, the following KB provides the workaround for you to perform this process:

* [How to migrate projects from one JIRA Cloud application to another](https://confluence.atlassian.com/jirakb/how-to-migrate-projects-from-one-jira-cloud-application-to-another-779160766.html)

++**Confluence Cloud**++

Since you have JIRA and Confluence instance, you will to import all of your spaces individually as mentioned in the [Migrating from Confluence Cloud to Confluence Cloud](https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html). An important piece of information that you need to be aware of is that this method will not import users as highlighted in the KB.

If you have any further concerns, please let me know. Thanks.


Tags: migration

confluence-cloud

jira-cloud
We infrequently run an old (3.3.3) version. Any need to address security update on 6.0+ ?
Asked by Mel Kronick:

I recently received an email re security vulnerabilities for versions 6.0.0 to 6.2.4 (inclusive). We use Confluence only very very rarely now (using version 3.3.3) because we are in the process of winding down our company. Are any actions necessary or recommended?

Thanks,

Mel Kronick


Answers:
author: Nic Brough -Adaptavist-
body: That security problem does not, if I have read it right, affect 3.x. Some others do though, and you should really upgrade to 6.3 if you want to be secure.


Tags: confluence-server

server
Removing labels for page buttons: Edit, Save for later, Watching, etc.
Asked by Stan Ry:

Howdy,

Is there any way I could remove lables for page buttons like **Edit** , **Favorite** , **Share**, etc.?

I have noticed that whereas some of my pages don't have labels next to all buttons but the **Edit** button:

![NoButtonLabels.png](/t5/image/serverpage/image-id/34932i7A9C95CB9633C612/image-size/large?v=v2&px=999 "NoButtonLabels.png")

others show labels next to control buttons:

![ButtonLabels.png](/t5/image/serverpage/image-id/34933iF52FA3F6DCF9B6D2/image-size/large?v=v2&px=999 "ButtonLabels.png")

Is there any way I could set the pages to always look like in the first figure above so that only the **Edit** button has its label and all other buttons only display their icons?

Thank you.


Answers:
author: Stan Ry
body: I was thinking of changing attribute values with JQuery. For example, the Watching button has the following ID:

```
watch-content-button
```

and the code looks as

```
<a id="watch-content-button" href="/wiki" rel="nofollow" class="aui-button aui-button-subtle watch-menu watch-state-initialised" title="Stop watching (w)">
<span>
<span class="aui-icon aui-icon-small aui-iconfont-watch"></span>

<u>W</u>atching
</span>
</a>
```

Could anybody hint on how could I reset the label value for the **\<u/\>** tag under the **\<a/\>** element with ID of

```
watch-content-button
```

Any clues?


author: Victor Mutambuki
body: Stan,

Highly unlikely as they come with the tool. In addition, they are very useful buttons.

Victor

comments: author: Stan Ry
body: Hi Victor,

Is there any way I could force Confluence to always use the shortnened label-less look as in the first example?

Any way to set Confluence to always show buttons in the following manner?

![NoButtonLabels.png](https://community.atlassian.com/t5/image/serverpage/image-id/34932i7A9C95CB9633C612/image-size/large?v=1.0&px=999 "NoButtonLabels.png")


Tags: css

javascript

label

layout
Looking for someone to share best practise
Asked by Bronwyn Allanson:

Hello Confluence Community,

We are a software company based in London and we've just recently started using Confluence with Jira Service Desk. We are working hard to build a good knowledge base for our customers but I would love to learn how other companies are using it and was hoping to find someone willing to host a site visit?

Is there anyone out there who would be willing to open their doors to us and share the love?

Many Thanks!

Bronwyn


Answers:
author: EPS Software Engineering AG
body: Hi,

From my point of view you should visit the User Group in London. There you will surely find people for your discussions.

<https://aug.atlassian.com/london/>

Regards,  
Stephan


Tags: cloud

confluence-cloud
how does the [ ] shortcut work for a task list?
Asked by Margaret Boeneke:

I see documentation that you can use \[ \] as a shortcut for a task list, but no matter how I enter it, i get a shortcut to create a link. what exactly am I supposed to type?

Thanks!


Answers:
author: Thomas Schlegel
body: Hi [@Margaret Boeneke](/t5/user/viewprofilepage/user-id/1775366),

just enter

\[

and then

\]

without any spaces or anything else between these brackets. That should result in something like this:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/34925i6272B3F00204FB87/image-size/large?v=v2&px=999 "image.png")

comments: author: Margaret Boeneke
body: it is not working at all. is this possibly a version problem? We are using server 6.10.1


author: Margaret Boeneke
body: instead of allowing me to do the task list shortcut, it is doing a link autocomplete like this:

![](https://confluence.atlassian.com/confcloud/files/724764956/935373352/1/1502925297390/Screen+Shot+2017-08-16+at+16.09.50.png)


author: Thomas Schlegel
body: Do you get this, when you enter the opening bracket?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/34928i3E08BADF7120A032/image-size/large?v=v2&px=999 "image.png")

What happens, if you then enter the closing bracket?


author: Thomas Schlegel
body: I see, you get this.

Then, just ignore the suggestions and enter the closing bracket instead.


author: Margaret Boeneke
body: that just makes brackets :(

![snippy.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/34930i93788DABCDE8C1D6/image-dimensions/458x313?v=v2 "snippy.PNG")


author: Thomas Schlegel
body: Don't put anything between the brackets and enter a space after the closing bracket


author: Margaret Boeneke
body: that worked!! thank you!!


author: Thomas Schlegel
body: That's great, [@Margaret Boeneke](/t5/user/viewprofilepage/user-id/1775366), you're welcome

If you think, your question is answered, please accept the answer with the green button above. Other users with similar questions can find answers easier, if they are accepted.

Thank you


author: Thomas Kanusky
body: \[space\] doesn't seem to work now 22 April 2020.

Anyone else have this problem or know a solution?


author: Mallee Morris
body: I also can't get my keyboard shortcut to work for action items...can't add them in line by starting with [@User](/t5/user/viewprofilepage/user-id/115298) Issue //date either. That inserts the user tag and the date but doesn't register it as an action item.


Tags: confluence-server

server

tasklist
Is there a bug on "browse" button in "import spaces" section?
Asked by Giulia Poggi:

I'm struggling trying to import a space. It seems it doesn't work 'cause if I click on the button nothing happens.

![Screenshot 2018-10-15 at 17.05.12.png](/t5/image/serverpage/image-id/34923iD053A495CAE68879/image-size/large?v=v2&px=999 "Screenshot 2018-10-15 at 17.05.12.png")


Answers:
author: Suren Raj
body: Hi, Giulia.

<br />

Have you tried with a different browser and on incognito/private mode (without any third-party add-ons enabled)?

Kind Regard

Suren Raj

comments: author: Giulia Poggi
body: Hi!

I've tried with Safari and it works, thanks!

But now there's another bug, I guess.. can you check it?

![Screenshot 2018-10-16 at 13.57.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/35049i6ADD81376D25AEA0/image-size/large?v=v2&px=999 "Screenshot 2018-10-16 at 13.57.23.png")


author: Suren Raj
body: Hi, Giulia.

<br />

Checking on previous cases, this error usually happens when the backup file is not zipped as the expected structure. So, Confluence couldn't find the expected file on expected location.

Can you check the backup file to see if 'exportDescriptor.properties' and 'entities.xml' files are at the top level? If not, then you should rezip the file to ensure that those files are at the top level of the zip file.

Kind Regard  
Suren Raj


author: Giulia Poggi
body: Hi Suren Raj,

I ensure that the zip is ok. I can't understand why it doesn't work.

I followed all the instructions <https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html>.

:(


Tags: cloud

confluence-cloud
Variable Field for a Template
Asked by Andy Shafer:

I am creating a new GTM template for a new product or feature.

If it's a product i want certain check box tasks to populate

If it's a feature I want a different list of check box tasks to populate

Is this possible without writing code?

Thanks!

Andy


Answers:
author: Nic Brough -Adaptavist-
body: No, not without code. But you could just have two templates, one for Product and one for Feature.
Confluence page keeps reloading every few seconds
Asked by Michael Ross:

How can I either fix the reloading or delete the page? I can't access the page menu.


Answers:
author: Jonathan Smith
body: You can't access the page menu due to restrictions or because of the constant refresh?

If due to the refresh, try pressing E (hot key for editing) as soon as the page loads. Once in editing, make your modifications to fix or delete everything then publish.

Hope this resolves!

comments: author: Michael Ross
body: Yes. That works! Thank you.


author: Jonathan Smith
body: Sweet, if you are satisfied, please accept the answer.

"hot keys for the win"


Tags: cloud

confluence-cloud
Cannot import a confluence server backup to confluence cloud
Asked by Jeremy Elias D?hling:

I try to import a confluence site (export from confluence server 5.10.2 ==\>[Documentation](https://confluence.atlassian.com/confcloud/migrate-from-confluence-server-to-cloud-724765529.html)).

I select the file and clicked on "Import". After about 3 minutes I'm getting an error (see this picture)

![Confluence.JPG](/t5/image/serverpage/image-id/34914i50203C918F2A70B0/image-dimensions/552x216?v=v2 "Confluence.JPG")

In englisch: "An error occurred during the import. Please try again or contact the support."

I selected the zip-compressed folder I downloaded from the export from confluence server, and this file is 165 MB (The limit is set to 200 MB).

Do you have any suggestions?

Thanks in Advance


Answers:
author: AhmadDanial
body: Hi there, Jeremy.

Before we move further with troubleshooting the issue further, can you help to translate the error that we are seeing on the Cloud site when the import process stops at 20%?

That will give us a a good overview on the problem that we are dealing with here. Thanks.

comments: author: Jeremy Elias D?hling
body: Oh, I'm sorry, I didn't recognize that it isn't in englisch. I translated it.


author: AhmadDanial
body: Hi, Jeremy.

No worries. Pardon me for the delayed response as I was away. Nevertheless, this would require additional assistance from the support team to understand what was actually happening during the import process.

I went ahead and created a support ticket to address this speed up the process. So, the team will get in touch with you soon. Hope that helps.


Tags: backup

cloud

confluence-cloud

confluence-server

export

import