youngmon/atlassian-qna huggingface dataset:
Atlassian Admins: How big is your collaboration team?
Asked by Jonathan Smith:

Hello all!

Recently I have been thinking about my company's collaboration environment, and how much it has grown in the past few years. The place I work currently has 5000+ employees. In 2 years, Confluence has been well received due to well created templates, in house training videos, and fast support. We also rolled out JIRA Core at the same time as Confluence.

\[Background\] We installed Confluence for our project services team, but it quickly consumed IT users. We have had organic growth of Confluence though-out business units who were sorely needing a "home base" / collaboration solution **outside of email.**

* We have not officially launched Confluence to all business units.

Why? This comes down to my topic's question.

I am staying a-float at the moment with the current amount of users (1200+) but when we open this up to the rest of the company, I want to make sure we have the proper staffing for support and training.

Our company's collaboration team consists of a primary administrator (me) who handles templates/testing/upgrades/training/etc and a backup who helps manage level 1 tickets.

**How big is your collaboration team and what is your breakout of responsibilities?**

Have a great day!


Answers:
author: Thomas Schlegel
body: I also tried screencast videos, but it's so much effort, if you want them to look good...  
I also try to level up at least one user per department who has advanced knowledge about the applications and can take care for the users basic questions.


author: Kimberly Deal _Columbus ACE_
body: That's really awesome to hear! We share a lot of YouTube videos here, I really should make some that are more specific to our environment.


author: Brant Schroeder
body: About the same for me.


author: Jonathan Smith
body: Recording WebEx training sessions has worked well :)


author: Kimberly Deal _Columbus ACE_
body: Hi [@Jonathan Smith](/t5/user/viewprofilepage/user-id/1254033)!

I am in about the same position as you and [@Thomas Schlegel](/t5/user/viewprofilepage/user-id/781483). I support about 1500 Confluence users and 350 Jira users. I highly suggest having some resources that people can use on their own. Small 1-2 minute training videos or other self service options for them to come up to speed. Also try to have one advanced user per team, that maybe you sat down with to go over how to use, best practices, etc. To help keep all of the questions from coming to you all of the time.


author: Thomas Schlegel
body: Hi [@Jonathan Smith](/t5/user/viewprofilepage/user-id/1254033),

I take care for 800 Jira-users and 1700 Confluence-Users. I have one colleague as a backup when I'm on vacation or on Atlssian Summit or somewhere else ?

I'm doing anything, configuration, workflows, design, buying apps, in-house trainings, in-house support, being responsible for almost anything.


Tags: confluence-server

jira

jira-server

server
is there a way for the jira filter macro to show stats in Tabular form even when they are zero?
Asked by Sehreen Jafry:

I am using the Jira "Issue filter" Macro and plotting a two dimensional table for defects and their status.

The table now looks like this, since there are no defects "In Progress".

But I DONT want the column/row with zero values to disappear. I want that column to remain there and show zero count. At this rate this table would be only left with one column i.e. "Done".

Can anyone suggest me how to fix this? or any other way I can display similar stats??? I would be grateful for your response.

![111.png](/t5/image/serverpage/image-id/34526i58E1B9FD10A09F5E/image-size/large?v=v2&px=999 "111.png")


Answers:
author: Fabian Lim
body: [@Sehreen Jafry](/t5/user/viewprofilepage/user-id/1885058)

I don't think this is possible. I would recommend you use eazybi to recreate this report and then add it with a macro.

Link: <https://docs.eazybi.com/eazybiconfluence/publish-reports/eazybi-macros-in-confluence-pages>


Tags: cloud

confluence-cloud

filter

jira

jira-cloud

macro
**When previewing** a .pdf or .ppt preview -search inside the doc? Default to preview view?
Asked by Adam Neaman:

When a user is previewing a .pdf or .ppt on a confluence page, can they do something along the lines of ctrl-f, the way they could if they were actually viewing the word doc or pdf in a native application?

I know Confluence can index content inside the attachments as part of its general search functionality. What I'm trying to figure out is whether a user previewing a multi-page pdf or ppt could quickly jump to a specific piece of text inside of the document as they were previewing it.

On a related note, is there a way to have a confluence page whose only content is an embedded document (e.g., a .pdf) default to preview mode? Or do I always need to go to a page with a thumbnail and then click the thumbnail?


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Adam Neaman](/t5/user/viewprofilepage/user-id/2106985),

I am afraid the answer is **No**. You cannot perform ctrl/cmd + F while previewing a PDF in Confluence. But, you can open the PDF in a different window and perform the search (you must be knowing this already).

And yes, as you rightly said, Confluence content indexing filters/searches the respective document, but unfortunately, you cannot open/ jump to the specific section you intend to.

Again, even if there were a page with only a pdf/ppt attachment, the only way to view the content is by navigating to the page and clicking the thumbnail. There is no way you can default to preview mode.

You may want to share your feedback or vote for the feature here - <https://jira.atlassian.com/browse/CONFSERVER-40333>.

I know I couldn't provide a solution, but I hope a confirmation to your findings will help!

Thanks

Sireesha

comments: author: Adam Neaman
body: Thank you. So frustrating!


Tags: pdf

preview

search
Collaborate with multiple team calendars
Asked by Jim Bjurefeldt:

Is it possible to merge items from multiple team calendars in confluence?


Answers:
author: AhmadDanial
body: Hi there, Jim.

What I understand from the description you provided is that you would like to combine multiple calendars into a single view calendar. Can I please confirm if that is the case?

If the answer is yes, it is should be possible to do so according to the documentation [How to embed multiple calendars in one calendar Macro](https://confluence.atlassian.com/confkb/how-to-embed-multiple-calendars-in-one-calendar-macro-690685577.html). Please follow the steps and verify if it helps you to achieve the requirement that you have here. Thanks.

comments: author: Jim Bjurefeldt
body: Hi Danial,

That's exactly what I was looking for, thank you!


author: AhmadDanial
body: Hey there, Jim.

You are most welcome. Happy to help!


Tags: calendar
Confluence 6.10.1 download issues in Chrome
Asked by Jishnu:

Hi,

I'm using Confluence 6.10.1. While I try to download attachments with .msgextensions in Google Chrome, Neither preview is opening nor its downloading. I tried almost all solutions provided in the help pages. Is anyone facing similar issues?Is there any workaround available?


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Jishnu](/t5/user/viewprofilepage/user-id/2104743) ,

it should be a client issue and it is not related to the application itself.

Fabio


Tags: atlassian-support
How to get a landing page like this ....
Asked by Steve Hastings:

Hi there,

I love the look of this page by Atlassian... <https://confluence.atlassian.com/confcloud/confluence-cloud-documentation-home-941614888.html>

Does anyone know where you start to build such a look and feel? Or has it been built outside of Confluence?

Thanks! Steve


Answers:
author: Manon Soubies-Camy
body: Hello [@Steve Hastings](/t5/user/viewprofilepage/user-id/938989),

I like it too! :) you can see on the bottom of the page:
> Powered by [Confluence](http://www.atlassian.com/) and [Scroll Viewport](https://www.k15t.com/go/scroll-viewport).

You'd need [Scroll Viewport](https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=server&tab=overview) to get this result, but it's not available on Confluence Cloud for now - you can vote for the related feature request: [Confluence Cloud Compatibility](https://k15t.jira.com/browse/VPRT-237).

You can check [Refined Spaces for Confluence Cloud](https://marketplace.atlassian.com/apps/1216056/refined-spaces-for-confluence-cloud?hosting=cloud&tab=overview) and [Instant Websites for Confluence](https://marketplace.atlassian.com/apps/1214121/instant-websites-for-confluence?hosting=cloud&tab=overview&_ga=2.248372943.999930631.1539154809-246242290.1539154809), it may achieve what you want.

Hope this helps!

- Manon

comments: author: Steve Hastings
body: Thank you Manon! Much appreciated.


Tags: cloud

confluence-cloud
Add privacy ratings to every page
Asked by Adam Fradley:

Hi,

My business needs to have a privacy rating to every document we produce... which includes Confluence pages.

Fortunately I'm starting from a blank Space, so no retrofitting is needed, and this is a server installation (though I'd prefer a solution that didn't block us moving to the cloud in the future) :)

When a new page is created, I would like some way to force the presence of that privacy rating. Whether it's just plain text that the creator can edit e.g.

"Privacy rating: company confidential \| public"

or even better a dropdown box!

Does anyone know of a way to do this?

Thanks in advance!


Answers:
author: Shannon S
body: Hi Adam,

I think the add-on [Confidentiality for Confluence](https://marketplace.atlassian.com/apps/1216351/confidentiality-for-confluence?hosting=server&tab=overview) might be exactly what you need. It appears that you can select a specific confidentiality rating at the top of each page and display to your users.

![52a41f57-8d68-456a-bbd9-d171f18051f1](https://community.atlassian.com/t5/image/serverpage/image-id/34512i422A71C38D6E0BA7/image-dimensions/590x304?v=v2 "52a41f57-8d68-456a-bbd9-d171f18051f1")

Have a look at that and let us know if you have any questions.

Regards,

Shannon


Tags: atlassian-marketplace

confluence-server

server
documentation intranets
Asked by Steve Hastings:

Hi,

We're wanting to move our clients to Confluence for their documentation intranets. Can anyone list please why Confluence makes for a better documentation intranet than SharePoint and others? It's a big, broad question I know :). I'd value any dot points you can throw on this please.

Thank you! Steve


Answers:
author: Alexey Matveev
body: Hello,

1. Sharepoint is much more complicated than Confluence in my opinion.

2. Confluence is easier to setup and easier to learn.

3. Sharepoint takes more resources to work fast enough.

4. It is easier to write your own customizations for Confluence than for Sharepoint. It took me about six months to understand how to customize Sharepoint.

If it worths somethings, I had the Application Sharepoint Developer (MCSD) certificate and pass the two Sharepoint Administration official Microsoft exams.

But that is only my opinion. There are advantages of Sharepoint. The main advantage is that it is well integrated in the Microsoft ecosystem.

comments: author: Steve Hastings
body: Thank you Alexey! Much appreciated.


author: Nic Brough -Adaptavist-
body: I would add "instant publication" to that list. I create or edit a page in my browser and click "save" and the changes are there for someone to read immediately. In sharepoint, you have to download a doc, edit it locally, upload it again, and hope that people take the time to download and read the new version.


author: Steve Hastings
body: Thank you Nic! Yep, instant publication is a major plus.


author: Hong T
body: Agree with Alex. Additionally, I would add:

- Traceability on the update of the document by allowing the user to comment on the post. This way, it is easy to figure out why a change is made because of which comment.

comments: author: Steve Hastings
body: Thank you Hong! A great point. Kind Rgds, Steve


author: Marin
body: [@Steve Hastings](/t5/user/viewprofilepage/user-id/938989) you should try [https://marketplace.atlassian.com/apps/1230540/cosmos-intranet-for-confluence-free?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1230540/cosmos-intranet-for-confluence-free?hosting=cloud&tab=overview). It's a free app and covers an intranet use case for Confluence.


Tags: cloud

confluence-cloud

intranet
Confluence REST API - how to create a space blueprint without the home page auto-deleted?
Asked by Jason Winstan:

Hey everyone - so I want to create a software project space, for example, and the following REST call and JSON creates a space of that category. The problem is the the home page gets immediately deleted when the space gets created, causing all of the template pages to lose their ancestor. How do I specify in JSON the home page ID?

I've been looking for a solution for weeks on and off. I'd love some help - I spent countless hours researching this and would like to move on.

{  
"name": "Testing X1",  
"description": "",  
"context": {},  
"permissions": "",  
"spaceBlueprintId": "670ab6c0-c751-41db-966e-3110eb611561",  
"spaceKey": "TX1"  
}

Here is the space blueprint information:

{  
"id": "670ab6c0-c751-41db-966e-3110eb611561",  
"moduleCompleteKey": "com.atlassian.confluence.plugins.confluence-software-project:sp-space-blueprint",  
"i18nNameKey": "Software project space",  
"pluginClone": true,  
"homePageId": "f663c4cf-d168-4961-8541-baaf2afd5e28",  
"dialogWizard": {  
"key": "sp-space-blueprint-wizard",  
"pages": \[  
{  
"id": "spSpaceId",  
"templateKey": "Confluence.SpaceBlueprints.SoftwareProject.Dialog.dialogForm",  
"titleKey": "confluence.blueprints.space.sp.dialog.create.title",  
"descriptionHeaderKey": "confluence.blueprints.space.sp.dialog.create.heading",  
"descriptionContentKey": "confluence.blueprints.space.sp.dialog.create.description",  
"last": true  
}  
\]  
},  
"promotedBps": \[  
"com.atlassian.confluence.plugins.confluence-software-blueprints:requirements-blueprint",  
"com.atlassian.confluence.plugins.confluence-business-blueprints:meeting-notes-blueprint",  
"com.atlassian.confluence.plugins.confluence-business-blueprints:file-list-blueprint",  
"com.atlassian.confluence.plugins.confluence-software-blueprints:decisions-blueprint",  
"com.atlassian.confluence.plugins.confluence-software-blueprints:retrospectives-blueprint",  
"com.atlassian.confluence.plugins.confluence-software-blueprints:jira-sprints-blueprint"  
\],  
"category": "software-project"  
},


Answers:
author: Gonchik Tsymzhitov
body: Hi!

Is it actual?


Tags: atl-adm

atl-dev

confluence-server

developer

json

python

rest

rest-api

space-blueprint
How are Questions for Confluence treated in search results
Asked by Susan Rubin-Stewart:

I apologize if this has already been answered but I did an indepth search of this knowledge base and could not find the answer. How are entries in Questions for Confluence treated in search results and how can I move these higher?


Answers:
author: Shannon S
body: Hi Susan,

Questions are included in the search in Confluence, and you can read about that on [Questions and Answers](https://confluence.atlassian.com/questions/questions-and-answers-407724478.html):
>
> Find questions (and answers) {#toc-hId-1845944294}
> --------------------------------------------------
>
> You can find questions and answers in a number of ways:
>
> * Search - see questions in the quicknav and search results - there is even a filter for questions.
> * Browse - view recent, popular, unanswered questions, your own questions, or questions on a particular topic.
> * Watch - be notified by email when new questions are added to a topic you are watching.
>
> Questions also appear in the Popular tab on the Confluence dashboard.
>
> ![](https://confluence.atlassian.com/questions/files/407724478/408060289/4/1413768016825/Quicknav_beta.png)

There's not a way to move them higher, they're sorted all the same with the Confluence pages.

You can change your search syntax or CQL in order to affect what sort of results come up:

* [Confluence Search Syntax](https://confluence.atlassian.com/doc/confluence-search-syntax-158720.html)
* [Advanced Searching using CQL](https://developer.atlassian.com/server/confluence/advanced-searching-using-cql/)

Let me know if you have any questions about that!

Regards,

Shannon


Tags: cloud

confluence-cloud

questions-for-confluence
Space between sections
Asked by corinne goodman:

Hello community, How do you rize the sections so they are equals ( like 3 columns of the same size ?

thanks for helping

COrinne


Answers:
author: Robert Reiner _smartics_
body: Do you mean same column width?

If so, use the [Section Macro](https://confluence.atlassian.com/doc/section-macro-51872531.html) and add [Column Macros](https://confluence.atlassian.com/doc/column-macro-51872396.html). You can control the width of each column.
How can I place a direct link to the Home page on every page?
Asked by Elle Belle:

There is a home icon on the left hand side on the menu, but it is often missed by some of our external users. Is there a way to include a Home page link on every page somewhere on the header that is easy and intuitive to locate?


Answers:
author: AhmadDanial
body: Hi there, Michelle.

Specific to Confluence Cloud, you should be able to create your own template similar to Confluence Server - [Create a Template](https://confluence.atlassian.com/doc/create-a-template-296093779.html)

![Screen Shot 2018-10-11 at 10.22.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/34648i5F91652707AD8810/image-dimensions/551x376?v=v2 "Screen Shot 2018-10-11 at 10.22.11.png")

From there, you can customize the home page link to all the pages within the space that uses that template. Perhaps you can give that a try?

comments: author: Elle Belle
body: Thanks [@AhmadDanial](/t5/user/viewprofilepage/user-id/781639)! I'm going to give it a try.


author: AhmadDanial
body: Hello, Michelle.

You are most welcome. Let me know how it goes!


Tags: cloud

confluence-cloud
sidebar is not shown
Asked by Markus Sch?nemann:

Hello I freshly installed confluence with mysql and nginx on ubuntu 16.

The sidebar is not shown in any case and im out of ideas. tried every solution found in forums but nothing helped


Answers:
author: Markus Sch?nemann
body: mysql Ver 14.14 Distrib 5.7.23

* [Confluence](http://www.atlassian.com/software/confluence) 6.11.2

No i checked the logs and i dont see anything

![FireShot Capture 60 - Seiten - IT - Confluence - https___confluence.lano.io_display_IT.png](https://community.atlassian.com/t5/image/serverpage/image-id/35567i11C1E3147C151DDF/image-size/large?v=v2&px=999 "FireShot Capture 60 - Seiten - IT - Confluence - https___confluence.lano.io_display_IT.png")

comments: author: Shannon S
body: Markus,

Can you tell me if this occurs on specific spaces, or all spaces? Does the space it occurs on have a home page set?

Can you open your page in your browser and open your Developer Tools console (Network tab) and see if anything is being blocked?

Regards,

Shannon


author: Markus Sch?nemann
body: Hello

It occurs in all spaces. Homepage is set. In the Network it loads all Resources

Regards

![Unbenannt.png](https://community.atlassian.com/t5/image/serverpage/image-id/35579i093F1C6650F24514/image-size/large?v=v2&px=999 "Unbenannt.png")


author: Shannon S
body: Hi Markus,

You mentioned it's a fresh install, so can you confirm that you haven't restored data from anywhere else, and that this problem existed since day one?

1. Can you please try to put Confluence in [Safe Mode](https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode)) and see if the problem persists?
2. Please also try [removing any customizations](https://confluence.atlassian.com/confkb/how-to-clear-customizations-from-confluence-314447086.html) that you may have added.
3. Test the problem with multiple browsers (such as Firefox, Chrome, IE, Safari, etc.) and let me know if it persists in all browsers.
4. Try loading the page in Incognito or Private Browsing modes.
5. Does the problem occur for all users?

Regards

Shannon


author: Shannon S
body: Markus,

Can you let me know your Confluence and MySQL version, and a screenshot of the problem? Is the sidebar missing from all pages and spaces?

Are there any messages in your error logs that could point to what the issue is?

Regards,

Shannon
How to add global field in Page properties report macros
Asked by Alexey Kolesnik:

Hello, team!

I have Report bilded on Page properties report macros. I want add global field "Creator" and "Modified date" to my report. How I can do it?
> ![PageRep.png](/t5/image/serverpage/image-id/34439i21283B1D3A1BEB23/image-size/large?v=v2&px=999 "PageRep.png")


Answers:
author: JP _AC Bielefeld Leader_
body: Hi Alexey,

all columns in a page property report are rows inside a table inside a page property macro inside a page.

So you have to create a page with a page property macro. Inside this macro you create a table with two columns and, eg. two rows. The first column contains the name of the columns of the page property report created later, the second column contains the value to be displayed for this name.

To get the creator \& the modified date automatically in the value field of the table, you've got two choices:

- User macros (Self defined)

- Confluence AddOn: Page Info for Scriptrunner (Scriptrunner needed)

<https://marketplace.atlassian.com/apps/174/page-info-for-scriptrunner-confluence?hosting=server>

Best

JP

comments: author: Alexey Kolesnik
body: Hi, Jan-Peter! Thanks for your answer.

I\`m aren\`t administrator in confluence and can\`t use User macros or Scriptrunner. Unfortunately.  

I have administrator\`s grant on my workspace.

May by is there another way?
Reassign Admin role in Confluence?
Asked by Jeanne Whalen:

Our Confluence Admin left the company and we can't administer the site or create new users. Is there a way to create a new admin or reassign admin rights? Hate to lose all our legacy work by having to open up a new site with a new Admin.


Answers:
author: Aswin Achuthan
body: If you are using Confluence Cloud, your billing contact can raise a ticket at [Atlassian Support](https://support.atlassian.com/contact/#/) to alter admin users.


Tags: cloud

confluence-cloud
Trying to find all Word document attachments in a space
Asked by Ken Jacobs:

I have tried \*.docx and .docx but no results. I understand that you cannot use a wildcard as the first character in a search but the .docx should work?

Not trying to find content in the Word file (altho that would be nice) but just trying to fin word docs themselves.

It works if I search for the exact title of the attachment. :(


Answers:
author: Fabienne Gerhard
body: Hi [@Ken Jacobs](/t5/user/viewprofilepage/user-id/609929)

the easiest way (or a nice workaround) would be:

* Go to Space where you want to find the attachments
* Create a new page (only visible to you)
* Use '[Space Attachments](https://confluence.atlassian.com/conf67/space-attachments-macro-945103124.html)' macro
* You can filter by extension  
  ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/34425i56AF8F98EF35B603/image-dimensions/519x221?v=v2 "image.png")

comments: author: Ken Jacobs
body: never would have thought of that! Thank you!


Tags: ms-word