Error message when build is triggered: bbserver not available
Asked by Brian Purvis:

We're getting an intermittent fault from all our build agents when they are triggered into a build. It seems to be an issue connecting to BitBucket to check out the source code. Bamboo reports the following error:

```
WARN [0-BAM::IRISH2-SLV01.corp.wibble.com::Agent:pool-3-thread-1] [BuildAgentControllerImpl] Error occurred while executing the build for IRISH - IRISH - feature-INFIRISH-505-doctool-ambiguous-links-to-swagger - Default Job #2 (IRISH-IRISH141-JOB1-2)
com.atlassian.bamboo.repository.RepositoryException: Plugin com.atlassian.bamboo.plugins.stash.atlassian-bamboo-plugin-stash:bbserver not available
 at com.atlassian.bamboo.v2.build.task.CheckoutDirectoriesSnapshotHelper.<init>(CheckoutDirectoriesSnapshotHelper.java:157)
 at com.atlassian.bamboo.v2.build.task.InitializeBuild.prepareWorkingDirectory(InitializeBuild.java:98)
 at com.atlassian.bamboo.v2.build.task.InitializeBuild.doCall(InitializeBuild.java:79)
 at com.atlassian.bamboo.v2.build.task.InitializeBuild.call(InitializeBuild.java:55)
 at com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.build(DefaultBuildAgent.java:216)
 at com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl$1.call(BuildAgentControllerImpl.java:139)
 at com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl$1.call(BuildAgentControllerImpl.java:130)
 at com.atlassian.bamboo.variable.CustomVariableContextImpl.withVariableSubstitutor(CustomVariableContextImpl.java:221)
 at com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl.waitAndPerformBuild(BuildAgentControllerImpl.java:129)
 at com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent$1.run(DefaultBuildAgent.java:138)
 at com.atlassian.bamboo.utils.BambooRunnables$1.run(BambooRunnables.java:51)
 at com.atlassian.bamboo.security.ImpersonationHelper.runWith(ImpersonationHelper.java:31)
 at com.atlassian.bamboo.security.ImpersonationHelper.runWithSystemAuthority(ImpersonationHelper.java:20)
 at com.atlassian.bamboo.security.ImpersonationHelper$1.run(ImpersonationHelper.java:52)
 at java.lang.Thread.run(Unknown Source)
```

Manually rebuilding sometimes fixes the issue, and some builds start succesfully anyway.

Any advice would be much appreciated.


Answers:
author: Brian Purvis
body: Hi Branden,

The version of Java is 1.8 which I believe is supported. The fault is intermittent, Git clone works fine on the agent machine.

I have however, uninstalled and reinstalled the build agents and haven't seen the problem again today.

Regards, Brian.

comments: author: somethingblue
body: Thanks for letting me know. If this does re-occur let us know and we'll go from there.


author: somethingblue
body: Hi Brian,

Here are some things you should check:

* Run ***java -version*** in a command prompt from the remote agent and check if it lists the version that is compatible for Bamboo agent to run and if Bamboo remote agent is configured to use the same.
* Confirm if you can **clone** the repository manually **from a** **command prompt on the Remote-agent**.

It could be that the Remote Agent is running a [non-supported version of Java](https://confluence.atlassian.com/bamboo/supported-platforms-289276764.html). Per [Checkout task fails with "bbserver not available" in build log](https://confluence.atlassian.com/bamkb/bamboo-remote-agent-throws-an-error-bbserver-not-available-in-logs-933696042.html) the resolution is as follows:  

***Reinstall the remote agent by following the below steps.***

1. Stop the agent
2. Install the supported version of Java for that version of Bamboo.
3. Delete the remote agent home (to make sure everything is created again).
4. Install the agent once again.

Run the same build in the same Remote agent. In addition can you let me know if this is connected via an Application link?

Try that and let me know the end result.

Cheers,

Branden


Tags: bitbucket

developer