youngmon/atlassian-qna huggingface dataset:
Microsoft Azure resources integration with Jira Assets
Asked by Patxi:

Is there any direct way of integration between Microsoft Azure and Atlassian Assets in Jira Cloud version?

<br />

I have seen that there is a [plugin in Atlassian Market](https://marketplace.atlassian.com/apps/1218974/insight-azure-integration) but it is not available for the cloud version...

Any availability forecast for this functionality in the Atlassian roadmap?

![image.png](/t5/image/serverpage/image-id/317698iD31F0852EE0AFB81/image-size/large?v=v2&px=999 "image.png")

<br />

Thanks in advance,


Answers:
author: Susan Hauth _Jira Queen_
body: Hi Patxi,

We use this app in marketplace:

[https://marketplace.atlassian.com/apps/1230198/azure-ad-microsoft-entra-id-importer-for-jsm-assets?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1230198/azure-ad-microsoft-entra-id-importer-for-jsm-assets?hosting=cloud&tab=overview)

It's very, very good. The examples it has in the documentation were perfect, and we were able to import and keep in synch our Azure AD to Jira Assets. We populate line managers in workflows and pull in the record details for the reporter right into the JIra issue.

I don't know of a free integration, but perhaps someone else does.

Hope that helps,

Susan

comments: author: Patxi
body: Hi Susan,

<br />

Thanks for the reply,

<br />

Yes, I had seen that integration but from what I saw, it was oriented to Azure Entra Id (Users, Groups, ...) and not so much to the synchronization of Azure resources (VMs, Resource groups, KeyVaults, Storage Accounts, etc...)

Any ideas to achieve this integration? Using [Assets REST API](https://developer.atlassian.com/cloud/assets/assets-rest-api-guide/workflow/)?

Thank you,


author: Susan Hauth _Jira Queen_
body: Hi Patxi,

Yes it's Users, groups, etc. Sorry didn't realize you were after different Azure resources.

I think anything is possible with the REST API, just need a good developer.

Good luck

Susan


author: Matej ?trba
body: Hi Patxi,

I have a great news for you!

We recently launched an app called [Azure Sync for Jira Assets](https://marketplace.atlassian.com/apps/1234296/azure-sync-for-jira-assets?tab=overview&hosting=cloud) that provides direct integration between Azure and Jira Assets, and it is available for the cloud version!

Our app enables seamless synchronization of Azure resources with Jira Assets, ensuring your data is always current and easily accessible.

You can find and install the app directly from the Atlassian Marketplace [here](https://marketplace.atlassian.com/apps/1234296/azure-sync-for-jira-assets?tab=overview&hosting=cloud).

We developed this app specifically to address the need for a cloud-based integration solution, and we're excited to offer it to the community.

If you have any questions or need assistance with the setup, please don't hesitate to reach out.

Best regards,

Matej


Tags: asset-management

assets

assets-discovery

cloud

jira-service-management

jira-service-management-cloud
Issue with Copying and Pasting Text and Images from Microsoft Word/Outlook into Comment Field
Asked by yauhenvatsiakou:

Hi everyone,

We're encountering a challenge in Jira Service Desk when trying to copy and paste text along with images from Microsoft Word or Outlook into the comment text field. Unfortunately, while the text transfers successfully, the images are not included and seem to be ignored. This limitation significantly hampers our ability to respond to customer queries efficiently, especially when we need to include detailed instructions or information that involves both text and images.

Has anyone else faced this issue? We're looking for any workarounds, solutions, or plugins that might help us overcome this problem. Your insights and advice would be greatly appreciated as we strive to enhance our response capability and overall customer service experience.

Thank you in advance for your support!


Answers:
author: Stephen_Lugton
body: [@yauhenvatsiakou](/t5/user/viewprofilepage/user-id/3623626) have you tried copying the text and images separately?  

I've had this problem in the past but it works when you first copy/paste the text and then separately copy/paste the images into the right places in the text  

Unfortunately you would have to do each image separately this way.

comments: author: yauhenvatsiakou
body: Hi [@Stephen_Lugton](/t5/user/viewprofilepage/user-id/5180770) Thank you very much for your advice.

Yes, you are right. If I copy it separately, it works fine (Only from MS Word. From MS Outlook it doesn't). Copy the text first and then the image. This may increase the speed a little bit for our service staff. But they will be annoyed after a while.  
The most interesting thing is that copying the whole context from Google Docs works without any problems. There should be a solution to implement this logic in the Jira comment field. I am surprised that this is not implemented in Service Desk. Because this is important for a quick response to the customer.


Tags: cloud

jira-service-management

jira-service-management-cloud
Jira Project - Information icon/button
Asked by Nathan Nicholson:

A few weeks ago I started to update the 'about this view' feature that had been included on jira projects.

We've look at it on the discovery Projects and really liked it. This then appeared on Jira Projects but has since been removed.  

Is this coming back?  

We were putting useful links for Team Members into that 'about this view' area that let the team navigate to their 'home page' in confluence, see release notes in confluence, see the links to the discovery projects etc.

Basically the type of info that really helps new starters navigate within their team and also just made it really convenient to make sure the team had those pieces of info.  

What happened with the info button/icon that bought up the 'about this view' on the jira Projects? Is it coming back?


Answers:
author: John Funk
body: Hi Nathan,

Your best bet to to open a support ticket with Atlassian to get their feedback.

<https://support.atlassian.com/contact/#/>

comments: author: Nathan Nicholson
body: Thanks, will do


Tags: cloud

jira

jira-cloud

jira-service-management

jira-service-management-cloud

jira-software
Variable usage in smart values
Asked by ?? ?:

In the smart value of {{webResponse.body.results.get(0).id}}, can the 0 part of get(0) be expressed as a variable?


Answers:
author: Vijay Dadi
body: Hello [@?? ?](/t5/user/viewprofilepage/user-id/4679103) ,

Add a create variable step variable in your automation and assign the value {{webResponse.body.results.get(0).id}} to it.

Then you can access variable as {{Variable_Name}}.

Hope this helps !

comments: author: ?? ?
body: Do you have any specific examples or samples?


author: Vijay Dadi
body: Here is one such example, which i used for lookup objects.

1. I did lookup objects.

2. Then I created variable as ApprovalGroup.

3. Then I can use it as {{ApprovalGroup}} in my automation.

![var.png](https://community.atlassian.com/t5/image/serverpage/image-id/325002iD8D3DF05A28A3427/image-size/large?v=v2&px=999 "var.png")![var1.png](https://community.atlassian.com/t5/image/serverpage/image-id/325001i78208F37859A9EC1/image-size/large?v=v2&px=999 "var1.png")


author: ?? ?
body: It seems a little different. What I want to know is whether indicators can be defined as variables in smart values.


author: ?? ?
body: The smart value of {{webResponse.body.results.get(0).id}} can be written as {{webResponse.body.results.get({{variable}}).id}}.


author: Vijay Dadi
body: yes, very much. It works !


author: ?? ?
body: Can I write it like {{webResponse.body.results.get({{variable}}).id}}?


author: Vijay Dadi
body: Yes that will work.


author: ?? ?
body: Is useless. I get an error like below.

Failed to get value for webResponse.body.results.get({{variable: {{webResponse.body.results.get({{variable}}).id}}


author: Vijay Dadi
body: put log action and see what value you are getting in variable.

Add log action step and print {{variable}} and verify what value variable is holding.


author: ?? ?
body: An error occurs when writing {{webResponse.body.results.get({{variable}}).id}}. Do you understand the question?


author: ?? ?
body: Just to double check, isn't it possible to write {{webResponse.body.results.get({{variable}}).id}}?


Tags: cloud

jira-service-management

jira-service-management-cloud
How to synchronize MS Entra groups and users to Jira Service Management?
Asked by Micha? Radzimirski:

Hello everyone,

I am a new user, I am using the free plan because there will be a maximum of two people as agents/admins. I created the JIRA Service Management project as a reporting portal in my company.  
I would like to introduce adding groups\\users from Microsoft Entra instead of manually adding them from Jira.  
I created 2 groups in MS Entra; one is Jira administrators (2 users), the other is Jira customers (approx. 130 users\\customers).  

Please advise me what to do next, what application to register in MS Entra and how to configure it to download groups and users from MS Entra and assign them appropriately to roles in Jira Service Management, all the time benefiting at no cost.

Thank you for all your advice and help.  
Regards


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@Micha? Radzimirski](/t5/user/viewprofilepage/user-id/5468053) and welcome to the Community,

to synch Entra (and other IDPs) you need an Access subscription: [Atlassian Access: Enhanced Cloud Data Security \& Governance](https://www.atlassian.com/software/access)

There are good guides on how to setup connections once you got the license.

comments: author: Micha? Radzimirski
body: [@Rebekka Heilmann _viadee_](/t5/user/viewprofilepage/user-id/5182395) Thank you for the tip.  
But I'm not sure if this solution is completely free (and this is mainly the most important thing)  

As I see it, the the Atlassian Access license is paid $4 per user up to 250 user :(


author: Rebekka Heilmann _viadee_
body: Correct. The Access subscription costs extra. There is a pricing calculator on the website I linked.

In Cloud, there are no other options if you want to connect an external IDP.


author: Micha? Radzimirski
body: Thanks a lot :)


Tags: cloud

jira-service-management

jira-service-management-cloud
How to turn off email notifications as a customer
Asked by SophieWebber:

I'm a customer and I get a notification for every single thing that happens on each Jira ticket I've raised, including when I raise them - which I already know because I've done it myself. This means I'm missing vital updates and am at risk of the project being delayed - for context, I have 136 notifications for only 26 tickets, which is crazy.

I've been to settings and there are no notification settings available to me on my customer account. My profile settings allow me to change my name and picture and very little else. I've ready the official help pages, but these are all geared towards service-providers and customers don't get the same settings.


Answers:
author: Nikola Perisic
body: Welcome to the community [@SophieWebber](/t5/user/viewprofilepage/user-id/5473909)

I understand your frustration, it must be annoying. When you go to your personal settings, you have the option for projects and issues:

![Screenshot 2024-04-11 at 10.36.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/317660iE71C1A519572ADF8/image-dimensions/496x192?v=v2 "Screenshot 2024-04-11 at 10.36.53.png")

As a customer, you can only to these things.

However, admin of the project needs to manage the Customer notifications, which are here:

![Screenshot 2024-04-11 at 11.25.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/317673iE62621D631BD3913/image-size/large?v=v2&px=999 "Screenshot 2024-04-11 at 11.25.30.png")


Tags: cloud

jira-service-management

jira-service-management-cloud
Automation runtime being too long
Asked by Suyeong Jeon:

Hello community ,

I have created an Automation that is triggered by executing a transition,  
However, it takes 5-9 seconds to process.

Automation is triggered by manual actions in the issue view screen,  
The response time of 5-9 seconds is not necessary.

The relevant automation definition screen is attached for reference, but a quick look  
Does it take 5-9 seconds to process all this?

What could be the cause of such a long execution time for the automation?

best regards,

![20240411-160220.png](/t5/image/serverpage/image-id/317633i737F177F3C82FA38/image-size/large?v=v2&px=999 "20240411-160220.png")![20240411-160237.png](/t5/image/serverpage/image-id/317634i679979434B37BDB2/image-size/large?v=v2&px=999 "20240411-160237.png")![20240411-160310.png](/t5/image/serverpage/image-id/317635iDA615644C741478C/image-size/large?v=v2&px=999 "20240411-160310.png")


Answers:
author: David Friedrich
body: Hi [@Suyeong Jeon](/t5/user/viewprofilepage/user-id/5358392) ,

dropping the Re-fetch issue data at the end of the if/else block could speed things up a little.  
Since nothing is happening afterwards there is no need to re-fetch.

Hope that helps.

comments: author: Suyeong Jeon
body: Hi [@David Friedrich](/t5/user/viewprofilepage/user-id/1140195)   

Thank you for answering.

I'll try dropping "Re-fetch issue data."

I will also try dropping other processing blocks and see which ones are taking a run time.

Thank you for your kindness


Tags: cloud

jira-cloud

jira-service-management

jira-service-management-cloud

jira-software
How to fill a read only field in a Form depending on the value of another select field?
Asked by G?nter Halmans:

Hi all,

I would like to add a field in a JSM form that presents additional information to the user depending of the value of another (select) field.

Example:

1. Field A off the form is a select field (one selection) with a list of applications, e.g Outlook, PowerPoint, Excel

2. Field B should be a read only field which is filled by the system in case the user has selected a value in Field A:

* Field A = Outlook --\> Field B = "Managed by Team MSO"
* Field A = PowerPoint --\> Field B = "Managed by the Team MSP"
* Field A = Excel --\> Field B = "Managed by the Team MSE, please get in contact with ABC"

In reality I the basis for A and B are objects from Asset Management.

Up to now I see only the possibility to hide/or show a field depending on the value of another field - but then the depending field can be used to enter data - that is not what I intend in this case.

Any idea?

Thanks in advance,

Best regards,

G?nter


Answers:
author: Kris Dewachter
body: Hi [@G?nter Halmans](/t5/user/viewprofilepage/user-id/1136043) ,

By default you will not be able to display read-only fields in the portal.

This this field B only visible for informational purposes ?

Since you already have Field A setup as an Asset, can you not just add the value of B as an attribute of the object in field A.

Then, in the configuration of your Asset Custom Field of field A, you can add this attribute to the "Display and search across these attributes in the custom field" setting, and it will be displayed in Field A.

![Screenshot 2024-04-11 at 11.30.02.png](https://community.atlassian.com/t5/image/serverpage/image-id/317676i4AA3FE04F1B6AFE2/image-size/large?v=v2&px=999 "Screenshot 2024-04-11 at 11.30.02.png")

Best regards,

Kris

comments: author: G?nter Halmans
body: Hi Kris,

thank you for your support.

I conducted some different alternatives to follow your proposal, but unfortunately without success. The configuration of the corresponding customfield looks like shown in the enclosed screenshot. The information is correctly shown in the detailed view, but not with regard the forms.![2024-04-15_13-37.png](https://community.atlassian.com/t5/image/serverpage/image-id/318309i84B4D6B83D622114/image-size/large?v=v2&px=999 "2024-04-15_13-37.png")

Any idea why?

Best regards,

G?nter


author: Kris Dewachter
body: Hi [@G?nter Halmans](/t5/user/viewprofilepage/user-id/1136043) ,

It looks like Jira doesn't support the extra information in an Asset field if the field is inside a form.

Do you have the possibility to use the field outside of the form (in the Request Type directly) ?

If not, your other option might be to use different "Sections" in your form and show/hide them based on the selected value of Field A. But this only seems feasable if you don't have to many options in field A.

Best regards,

kris


author: G?nter Halmans
body: Hi Kris,

thanks for your proposal, but using the field outside the form doesn't work either.

Best regards,

G?nter


Tags: cloud

jira-service-management

jira-service-management-cloud
The JIRA client does not receive the notifications sent
Asked by Arnis Ri?kovs:

Hi,  
JIRA client does not receive the notifications sent. Messages are not received either in the inbox or in the spam folder. Emails sent directly from Outlook to this client's email are received successfully.  
Requests and comments sent by this client are received in JIRA.  
How to solve the problem?


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Arnis Ri?kovs](/t5/user/viewprofilepage/user-id/3753651) !

Did you check that other clients from the same ticket receive message from jira?

Best way to solve that will be to reach Atlassian support (<https://support.atlassian.com>) and confirm with them that message from Jira was sent to client. With that knowledge you will know if message was sent (client issue with blocking some domains) or not (issue with your Jira or client account).

Regards,

Seba

comments: author: Arnis Ri?kovs
body: Other clients of this institution (Request participants) receive JIRA ticket notifications.


Tags: cloud

jira-service-management

jira-service-management-cloud
WRT the SSH key change, not clear on whether Access Keys are affected
Asked by Firdaus Aga:

Hi Everyone,  

We recently received this blog post for a SSH key change for Bitbucket,  
[++https://bitbucket.org/blog/ssh-host-key-changes?utm_source=alert-email\&utm_medium=email\&utm_campaign=ssh-key-rotation_EML-15878\&jobid=106067432\&subid=1661400348++](https://bitbucket.org/blog/ssh-host-key-changes?utm_source=alert-email&utm_medium=email&utm_campaign=ssh-key-rotation_EML-15878&jobid=106067432&subid=1661400348).  

I wanted confirmation for the following, we have a code updation script in our AMIs.  
These scripts pull our latest code using an SSH key that is configured in Repository Settings -\> Access Keys.  

Will this change affect this setup?  

Thanks in advance,  
Firdaus Aga


Answers:
author: Theodora Boudale
body: Hi Firdaus,

All SSH connections to Bitbucket Cloud are affected (including those that use Access keys). However, this does not mean that they will necessarily break, as many SSH clients will switch to one of the new host keys automatically.

Please follow the steps in the section **WHAT YOU NEED TO DO** in the blog post to identify if your client is impacted and how to configure the client to use the new host keys.

We have also created the following FAQ page, which includes some technical questions and answers:

* <https://confluence.atlassian.com/bbkb/bitbucket-cloud-ssh-host-key-rotation-faq-1235851234.html>

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
How do I stop my Pipeline from running after each commit with a selfhosted Runner?
Asked by Jonas Augustin:

Hello,

Is there a way to configure my Pipeline with a selfhosted-Runner to only manually run my Pipeline?

According to <https://support.atlassian.com/bitbucket-cloud/docs/pipeline-triggers/> I have to define a custom Pipeline for this. But then my Pipeline displays this:

![CustomnotonSelfhosted.PNG](/t5/image/serverpage/image-id/257648i711C70684A2A147D/image-size/large?v=v2&px=999 "CustomnotonSelfhosted.PNG")

My Test yaml code looks like this atm:

pipelines:  
custom:  
build-and-test:  
- step:  
runs-on:  
- self.hosted  
- windows  
name: Build and Test  
image: mcr.microsoft.com/dotnet/sdk:6.0  
caches:  
- dotnetcore  
script:  
- echo 'Checking if mssql container exists...'  
- if (docker ps -a --format '{{.Names}}' -match '\^mssql$') { echo 'Removing existing mssql container...'; docker rm -f mssql }  
- echo 'Starting SQL Server Docker container...'  
- docker run --name mssql -e "ACCEPT_EULA=Y" -e "SA_PASSWORD=SecurePW123!" -p 1433:1433 -d mcr.microsoft.com/mssql/server:2019-latest  
- echo 'Wait for SQL Server to start...'  
- sleep 30  
- echo 'Running database setup script...'  
- sqlcmd -S localhost -U sa -P "SecurePW123!" -Q "CREATE DATABASE TestDB;"  
- \|  
sqlcmd -S localhost -U sa -P "SecurePW123!" -d TestDB -Q "  
CREATE TABLE Customers (CustomerId INT PRIMARY KEY, FirstName VARCHAR(50), LastName VARCHAR(50));  
INSERT INTO Customers (CustomerId, FirstName, LastName) VALUES (1, 'John', 'Doe'), (2, 'Jane', 'Doe');"  
- dotnet restore netCo.Butler.UnittestDemo/UnittestDemo.sln  
- dotnet build --no-restore netCo.Butler.UnittestDemo/UnittestDemo.sln  
- dotnet test --no-build --verbosity normal netCo.Butler.UnittestDemo.Tests/netCo.Butler.UnittestDemo.Tests.csproj

If I change it back to "default" it works fine.

Is there any other way to only run the Pipeline manually(via API call) while using a selfhosted Runner?


Answers:
author: Theodora Boudale
body: Hi Jonas,

The error is not referring to the use of a custom pipeline, but to the use of the image in the step:

```
image: mcr.microsoft.com/dotnet/sdk:6.0
```

Based on the runner label, I assume you are using a Windows Runner? Windows Runners do not use Docker and the builds do not run in Docker containers. They use PowerShell to run pipeline steps on your Windows machine (host device). The image definition makes sense only for Pipelines builds that run in our own infrastructure or in a Linux Docker Runner.

You need to remove the image definition and this error should not occur then.

Running a custom pipeline via API is also possible, as long as you remove the image definition:

* <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pipelines/#api-repositories-workspace-repo-slug-pipelines-post>

Kind regards,  
Theodora

comments: author: Jonas Augustin
body: Thank you very much Theodora!

That fixed my Problem?


author: Theodora Boudale
body: You are very welcome Jonas, I'm glad to have helped!

Please feel free to reach out if you ever need anything else!


Tags: bitbucket-cloud

bitbucket-runners

cloud

selfhosted