youngmon/atlassian-qna huggingface dataset:
I cancel the service. Will those boards disappear or what will happen?
Asked by poompitak.supamool:

If I subscribe to trello premium and create 100 boards and then one day I cancel the service. Will those boards disappear or what will happen?


Answers:
author: Rafael Dill
body: Hello, thanks for getting in touch!

Rafael here from Trello Support, I hope you're doing okay!

When you have more boards than the Free service provides, Trello automatically maintains the 10 boards that are **most used** and removes the rest.

I hope this information helps, let me know if you have any other questions and I'll be happy to help!

Cheers,  
Rafael  
Atlassian Support - Trello
I have set my board to public, but it says people need to have a atlassian/trello account.
Asked by HARR3H:

How do I make it so it's public to everyone as it states: "A public board is visible to anyone on the internet and will show up in search engines like Google. Only those users added as members to the board can edit, but any person with the link can view it, ++even if they don't have a Trello account.++ " I've tried to poke around and troubleshoot with some others but it hasn't worked thus far. ![image.png](/t5/image/serverpage/image-id/207583iB1ABB5DC8BB78BB9/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

People still need an account to log into to grant them permissions. You don't get "this person can do anything without an account of some sort" from any software. the "public" bit just means anyone can sign up and there are few (if any) checks that might prevent abuse.
How to @Mention custom group of board members on a ticket
Asked by Gemma Harness:

Is this possible? Ideally for users who are board members but not necessarily card members. For example instead of [*@card*](https://trello.com/)[](https://trello.com/)or [*@board*](https://trello.com/) it could be *[@SalesTeam](https://trello.com/)* and only the people in the custom Sales Team group would receive the notification.


Answers:
author: Brittany Joiner
body: [@Gemma Harness](/t5/user/viewprofilepage/user-id/4993049) welcome to the community! so I actually don't think that's a feature that you can set, but i think you could do it with some automation! For instance, you could create a rule that when a comment is posted containing \`@SalesTeam\`, maybe another comment is added that tags those members. Something like \`cc @mark_10 @brittany_joiner @john_doe\`. Let me know if that makes sense, and if not i can record a loom showing you what I mean!

comments: author: Gemma Harness
body: Thanks Brittany, ideally I'd like to assign an item to a team but this work around will do for now.
Can you set a custom rule to snooze cards added to a list on the board at card creation?
Asked by A Manu:

I wish to automate the snoozing of cards in a given list as soon as the cards are created. I understand it's possible to creating a rule to archive cards when a card is added to list but want to know if snooze power up works for the case described


Answers:
author: Brittany Joiner
body: [@A Manu](/t5/user/viewprofilepage/user-id/4918601) i don't think snoozing is an action, but i think you could get similar behaviour by :

1) creating a board called "snoozed cards"

2) in your main board, create a rule that when a card is added to that list, set the due date to (whatever increment of time you'd want it to return), and then move it to the Snoozed Cards board.

3) in snoozed cards board, make a rule that whenever a card is due, its moved to the main board.

Let me know if that makes sense - happy to record a loom and explain more if it doesnt


Tags: rule

snooze
Are trello attachments kept linked between boards after copy to another account
Asked by C?ng Th?c:

Hello Trello team,

I have a question, please help.

I create an account with workspaces and boards and some cards, boards are linked together (by pasting share link). So if I transfer these boards to ANOTHER account, are these attachment kept linked (means "valid") or invalid and must have to relink/repaste.

Thanks for help!


Answers:
author: Brittany Joiner
body: [@C?ng Th?c](/t5/user/viewprofilepage/user-id/4992986) welcome the community! I believe the links will remain the same, even if you change the workspace they're in. As far as moving to another account, there's not really a way to move it to another account, other than adding another account as an admin of that board and then removing the initial account, but in that case it's also the same board. So whether adding another account as admin or changing the workspace, the link should be the same. Although if you change the workspace, it might change who access to view that board, which could make the link not work if its a different workspace that they don't have access to
Cannot upload videos more than 10M
Asked by wendy tian:

Hi

I have paid Trello premium subscription however I nor my team has been able to upload any file for each card more than 10M from our computer. We all use Mac safari browser. I was able to upload the videos from the same account on my phone. How can this be fixed?

Thank you!


Answers:
author: Brittany Joiner
body: [@wendy tian](/t5/user/viewprofilepage/user-id/4992752) welcome to the community! Hmm. what size is the file? When you say 10M do you mean 10MB or 10 minutes?


author: Ollie Guan
body: Hi [@wendy tian](/t5/user/viewprofilepage/user-id/4992752) ,

Your confusion is that you can upload attachments over 10MB from PC, but not mobile app?
how can when creating a new tag can automatically add the item as user name to each checklist contai
Asked by Vuong Ha:

What I am looking for is: When creating a new card, automatically read the information and copy the check list of that card and automatically add the tag creator in the items of each checklist.


Answers:
author: Derrix Reynolds
body: Provided you are a project admin or Jira instance admin, you can click on "Automate template" after selecting a template name from the list. [MyTHDHR Workday](https://www.mythdhr.ltd/)

comments: author: Vuong Ha
body: **I'm using Trello, is there a way to assign a tag creator to this item?**

**![Untitled design.png](https://community.atlassian.com/t5/image/serverpage/image-id/207588i5E0152064A922C89/image-size/large?v=v2&px=999 "Untitled design.png")**
can?t edit my Boards
Asked by Faith Alcorn:

Hey Team I Just added my Husband into one of my Boards on my Workspace I'm a premium member and now I can't edit any of my boards

is there a way I can fix this?   
hope to hear from you soon

faith ?


Answers:
author: Alex W
body: Hey [@Faith Alcorn](/t5/user/viewprofilepage/user-id/4992681) - can you raise this as a ticket at <https://trello.com/contact>
how do I stick with the free plan?
Asked by Dawn Rostock:

how do I stick with the free plan?


Answers:
author: Alex W
body: Hi [@Dawn Rostock](/t5/user/viewprofilepage/user-id/4992564) - by not starting a subscription :)

If you enter a credit card at any time, you'll be starting a subscription and will get charged unless you cancel before your trial ends.
Can I integrate a CRM not in the powerup list into Trello?
Asked by Joseph Villarrubia:

My company uses Market Sharp CRM. I don't see an integration for marketsharp in the power up menu or by searching. Does anyone know how I can integrate this CRM into Trello?


Answers:
author: milynnus
body: [@Joseph Villarrubia](/t5/user/viewprofilepage/user-id/4992496)

Did a brief check. There is a single action available on Zapier but no triggers. Google search for webhook did not yield any useful result. That was just a quick check. There are APIs but not many.

comments: author: Joseph Villarrubia
body: Thanks! Looks like I have some research to do. Starting with: What's a trigger? What's an API?

To the Google search engine! Forward!


Tags: zzz
I need to stop the Time Doctor Automation from automatically starting on every card.
Asked by Jody Mabry:

I am a freelancer and one of my clients requested I use Time Doctor. I downloaded the Time Doctor app and the automation for Time Doctor automatically appeared on my Trello cards. That's fine. However, anytime I open Trello, it automatically begins tracking time on Time Doctor for this specific client regardless of which card I open.

How can I set this up to manually track time? Rather than automatically.

Second question: I use Clockify to track my own time and it is listed under actions where I can manually start and stop the timer. How can I put the Time Doctor tracking here to operate the same way?

I did not put either of these into Trello, they were both automatically put in, so I really don't know what I'm doing.


Answers:
author: Alex W
body: Hey [@Jody Mabry](/t5/user/viewprofilepage/user-id/4992458) - we don't support the Time Doctor or Clockify add-ons - I recommend reaching out to the support team for each for assistance.


Tags: app

automation
Butler rule only works on certain boards
Asked by kate:

I have a few rules that are enabled across several boards. The rules work perfectly on one board, but not the others. Any ideas?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@kate](/t5/user/viewprofilepage/user-id/4340319) are you able to make sure that the creator of the command is also a member of all boards? It could be that the automation is being blocked due to insufficient privileges - i.e. the user cannot execute the commands due to not having access to the board. The [command logs](https://support.atlassian.com/trello/docs/opening-the-command-log/) should show you an error if that's the case.


author: Alex W
body: Hey [@kate](/t5/user/viewprofilepage/user-id/4340319) - we're going to need a lot more info to assist here. What is the automation that isn't working? What is it doing on each board?
Can you copy board or workspace settings to use elsewhere?
Asked by Lance Braswell:

I'm aware of the fact that you can copy boards and their contents, my question is in reference to the automation rules and buttons. Is there a way to copy automation settings and rules from specific boards to use as templates for other boards?


Answers:
author: Alex W
body: Hi [@Lance Braswell](/t5/user/viewprofilepage/user-id/3885020) - you can't copy automation settings, but you can easily enable your automations on boards you copy.


Tags: automation
I want to cancel my annual subscription
Asked by Caroline Cardillo _BR_:

Hi!

On july 6th I received a charge of $119.00 on my credit card. My free trial period with the app has expired and this amount was charged without my consent. I believe it is still on the 30 day refund program program. I need this money back as soon as possible as it will seriously affect my finances. I hope we can resolve this issue quickly.

Best regards,

Caroline Cardillo


Answers:
author: Stuart Capel - London
body: Hi [@Caroline Cardillo _BR_](/t5/user/viewprofilepage/user-id/4992451)

We won't be able to resolve this for you on the community - your best option is to contact Trello support.

In your Trello account, if you click your avatar profile picture in the top right one of the options will be 'Help'. If you go here and scroll down a bit your name and email will be pre-filled, and you can select 'Billing' from the drop down.

You'll need to add some more details here and I'm sure they will be able to help.

Hope this gets sorted for you.
Boar name at the vew
Asked by Ruiter Rezende Silva Junior:

It is possible to include the board name like a column in a view filter?


Answers:
author: Ruiter Rezende Silva Junior
body: Thanks Alex!


author: Alex W
body: Hey [@Ruiter Rezende Silva Junior](/t5/user/viewprofilepage/user-id/4992413) - unfortunately the only columns in the Workspace Table View are the card, label, list, due date and members columns, but you can use the background image/colour of the board to differentiate between different boards.
How to globally disable the public checkbox
Asked by Egil:

Since we now have a cloud based Bitbucket I'm concerned that someone accidently can make any repo public, so I do want to disable this feature for everybody in our team.

Or is there one other way to handle this?

R/Egil


Answers:
author: Caroline R
body: Hi, [@Egil](/t5/user/viewprofilepage/user-id/4479115)! Welcome to the community!

Currently, it's no possible to disable the checkbox to make a repository public, however, we already have a feature request to implement this on Bitbucket as you can see here:

* <https://jira.atlassian.com/browse/BCLOUD-13050>

We also have a feature request to show dialog when making a repository public from private:

* <https://jira.atlassian.com/browse/BCLOUD-20846>

I've linked your question to these features. Please consider adding yourself as a watcher, this way you get updated as we make progress with this.

If you are not familiar with our Feature Request Policy, you can read more about it here:

* [Implementation of New Features Policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html)

Besides that, just users with admin access will be able to access the Repository settings and make this change.

Please, feel free to share any additional questions or concerns regarding this subject.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
How to unassign issue using Bitbucket's Rest API?
Asked by bdbowen:

I have had success assigning issues through Bitbucket's Rest API. I just set the value assignee with an array containing the uuid of the individual (alternatively using account_id also works). However, I have not had success with unassigning issues using the Rest API. I have tried numerous things:

Saving Issue without any assignee value (essentially undefined, it isn't set). This results in saving the issue successfully, but retaining the assignee value from before (since it wasn't changed).

All other ways that I have tried have resulted in the error: "Bad request: Key 'assignee' None is not a collaborator on this repository." These are some of the things that I have tried:

'assignee' =\> null

'assignee' =\> \['name' =\> null\]

'assignee' =\> \['uuid' =\> null\]

'assignee' =\> \['account_id' =\> null\]

'assignee' =\> \['username' =\> null\]

'assignee' =\> \['name' =\> null, 'username' =\> null, 'account_id' =\> null\]

Can anyone tell me what I am missing?


Answers:
author: Ben
body: G'day!

When you are using JIRA, a user which has not yet been assigned is known as "Unassigned". Are you able to try using "Unassigned" instead of "null" and let me know how this goes?

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Z
body: Hi [@Ben](/t5/user/viewprofilepage/user-id/4537226)

This did not work - I have tried setting assignee to:

```
0
''
null
false
'null'
'None'
'Unassigned'
'unset'
```

All of them return the same error:

```
{"type": "error", "error": {"message": "Bad request", "fields": {"assignee": "None is not a collaborator on this repository"}}}
```

This is the endpoint: <https://developer.atlassian.com/cloud/bitbucket/rest/api-group-issue-tracker/#api-repositories-workspace-repo-slug-issues-issue-id-put>

Everything else works as expected - its just assignee that doesnt work


author: Ben
body: Hey [@Z](/t5/user/viewprofilepage/user-id/3295996)

Upon further testing it appears you are correct - when performing a GET request on an issue it shows "assignee: null" in the HTTP response so it only makes sense that the same JSON argument should be able to be parsed using the PUT method.

I have raised a formal bug ticket with our developers. Feel free to "Watch" this issue for future updates:

<https://jira.atlassian.com/browse/BCLOUD-22021>

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: api

assign

bitbucket-cloud

cloud

issue

rest-api
Set commit message through Pull Request API?
Asked by Sarvin Coachbuilder:

Using the API I can create pull requests and I can merge through pull requests. For certain PRs I'd like to add \[skip ci\] to the commit message when merging.

Is it possible to set the commit message when merging through PRs so that I can add my own commit message?

Edit:

I can add a message when using a merge_comit but not with fast_forward.


Answers:
author: Theodora Boudale
body: Hi [@Sarvin Coachbuilder](/t5/user/viewprofilepage/user-id/680958),

A fast forward merge won't create a merge commit, it will update the pointer of the destination branch to match the merged branch, when possible. So, there is no merge commit to add a message to.

If you want to use fast forward, one thing you can do is to have\[skip ci\] in the last commit of the source branch of the PR. This way, a Pipelines build won't run when you make the fast forward merge.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora

comments: author: Sarvin Coachbuilder
body: Thanks Theodora.

For other's that find this in the future; if you need to add a commit message use merge.


Tags: api

bitbucket-cloud

cloud

pull-request
Can bitbucket developer license be used in multiple instances?
Asked by Qibin Tan:

Can we use the developer license in two separate bitbucket instances(different server domain and configuration)for testing?


Answers:
author: Cristiano Mariano
body: Hi [@Qibin Tan](/t5/user/viewprofilepage/user-id/550156) ! How are you doing?

If you will use these environments for testing only, I don't see an issue. This is the official documentation on this topic:
> Atlassian supplies "developer" licenses that can be used by existing commercial license holders who wish to deploy non-production installations of our software to use in QA/staging environments.

Hope this helps!

comments: author: Qibin Tan
body: [@Cristiano Mariano](/t5/user/viewprofilepage/user-id/541129) Thank you for the confirmation.

Tested it. All looks good.

Thanks,

Qibin


Tags: bitbucket-server

server
I can't receive invitation email on Bitbucket
Asked by filip.bodnar:

Hey ?

I just created a new account but didn't receive the invitation email, could you please try to remove my email address from suppression list. ?


Answers:
author: Caroline R
body: Hi, [@filip.bodnar](/t5/user/viewprofilepage/user-id/4478884)! Welcome to the community!

Indeed, your email was on the suppression list, so I removed the block from your address. Could you please ask the admin of the workspace to remove the invitation and send you a new one?

Just to give you some context around this issue, this can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

We already have an open bug for our development team regarding this problem, as currently there is no indication of when an invitation email is blocked/rejected. You can access it here:

* <https://jira.atlassian.com/browse/BCLOUD-20659>

Please consider adding yourself as a watcher, this way you get updated as we make progress with this. If you are not familiar with our Bug Request Policy, you can read more about it [here](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html).

Please let me know if it works now and feel free to share any additional questions regarding this case.

Kind regards,  
Caroline

comments: author: filip.bodnar
body: Thanks, now i'm in that repo :)


author: Rucha Bhatt
body: Hello, I'm experiencing the same issue, Could you please remove my email from the suppression list? if that's the case.


Tags: bitbucket-cloud

email
API to pull the list of pipelines ran between timestamps
Asked by Devendra Sharma:

I need to build a report and need the list of pipelines ran between two dates timestamp in the entire workspace with their current status.  
I found the below API to get the pipelines, but it only returns the data for one repo at a time. This API also has a limitation of thousand calls per hour, and I have more than a thousand repositories in my workspace-  
<https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories/%7Bworkspace%7D/%7Brepo_slug%7D/pipelines/>

<br />

Please suggest how I can solve this.

Thanks,

Dev


Answers:
author: Mark C
body: Hi [@Devendra Sharma](/t5/user/viewprofilepage/user-id/4316593)

Thanks for reaching out to the community.

Indeed, you can use that [Pipelines Bitbucket Cloud REST API endpoint](https://developer.atlassian.com/bitbucket/api/2/reference/resource/repositories/%7Bworkspace%7D/%7Brepo_slug%7D/pipelines/#get) to get your Pipelines builds.  
However, I'm afraid it will only get Pipelines builds one repository at a time.  
You'll have to make multiple requests to get Pipelines builds from multiple repositories.

That is also true that we have the [API rate limits](https://support.atlassian.com/bitbucket-cloud/docs/api-request-limits/) for the API endpoints from **/2.0/repositories** .  
For this, we normally suggest doing the following to avoid getting rate limited:

* Putting a delay/sleep 5-10 min for the API calls made against your account to the repositories to avoid reaching throttling limit (Also please note that the hour is rolling hour not "fixed clock hour")
* Set up multiple users and make API calls from multiple authenticated users to the list of specific repositories to avoid hitting that limit.

You mentioned that you need to build a report to list Pipelines builds.  
May I know if you wanted to get Pipelines build minutes usage across your repositories?

Regards,  
Mark C


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Can we manage repository permissions in bitbucket using API?
Asked by Shruthi Krishnan:

I don't find API 2 POST method to manage repository permissions.


Answers:
author: Caroline R
body: Hi, [@Shruthi Krishnan](/t5/user/viewprofilepage/user-id/4478648)! Welcome to the community!

Just to give you some context, our old rest API 1.0 use to include endpoints that would allow these sorts of operations, however, the [1.0 API has been deprecated](https://developer.atlassian.com/cloud/bitbucket/deprecation-notice-v1-apis/) with the intent that the 2.0 API would be a direct replacement.

With that said, there are a few old 1.0 endpoints that we kept in place as a temporary solution until the 2.0 replacements are made available.

Until the Atlassian platform services are fully available in Bitbucket, we will continue to support these 1.0 REST endpoints:

```
/1.0/groups/1.0/group-privileges/1.0/invitations/1.0/users/{accountname}/invitations
```

You can find all the information about these endpoints here:

* [Use Bitbucket REST API version 1](https://support.atlassian.com/bitbucket-cloud/docs/use-bitbucket-rest-api-version-1/)

I hope this helps, but please let me know if you have any questions.

Kind regards,  
Caroline


Tags: bitbucket-server

server