youngmon/atlassian-qna huggingface dataset:
I need to create a report that shows the delta between various date and time fields.
Asked by Christopher Bell:

we have workflows created in Jira that include a number of date/time fields. - planned start actual start etc. I need to generate a set of reports showing any delta between the planned start date for a task and the actual start date, planned completion - actual completion - what is the easiest way to acheive this.


Answers:
author: John Price
body: Hi -   

I don't think there's a straightforward way to do this without automation or a 3rd party app like eazyBI (see <https://community.atlassian.com/t5/DevOps-questions/JIRA-reporting-Planned-start-date-Vs-Actual-start-date/qaq-p/1885789>). With Jira Automation you could create a numeric custom field and use automation to populate it (something like   

```
{{ActualStartDate.diff(PlannedStartDate).days}} days
```

There are built-in reports in different project types (burndown, cycle time, etc.) but I don't think you can report on exactly what you want. In JSM projects you can set up SLAs and track adherence to those, which is the same idea as what you want.

Someone else may have a better answer.   

At a higher level, you can look at why you are measuring this particular thing; there may be better ways to report on progress. That is, what is the business goal of knowing the delay amount?  

<br />

comments: author: Valeriia_Havrylenko_SaaSJet
body: .


author: Valeriia_Havrylenko_SaaSJet
body: Hi [@Christopher Bell](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5587754) ?   
Welcome to the community!

For your needs I would recommend trying out our another add-on [Time Metrics Tracker](https://marketplace.atlassian.com/apps/1221462/time-between-statuses?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_I-need-to-create-a-report-that-shows-the-delta-between-various_20240912). The add-on is specifically designed to get a report that shows the delta between various date and time fields.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347157i549A688DD789E85E/image-size/large?v=v2&px=999 "image.png")

You can also set up highlights of values that exceed the permissible level, and in this case, you can receive issue and email notifications.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347126i72960A7D448F9654/image-size/large?v=v2&px=999 "image.png")  

**Benefits**:

* **Identify Bottlenecks**: Quickly see where issues are getting stuck in your workflow.
* **Optimize Processes**: Use data to streamline processes and improve efficiency.
* **Enhanced Reporting**: Gain deeper insights into your team's performance and workflow effectiveness.
* **Improve Accountability** : Make data-driven decisions to hold teams accountable and drive continuous improvement.  

Add-on is free up to the 10 users and developed by my SaaSJet team.  

I hope this helps ?


Tags: cloud

jira-cloud

jira-service-management
python api set issuetypes of project
Asked by BZ:

Hi there,

I want to copy a project using the jira python library. When creating an issue in the new project, I get the error of issuetype not existing, since the project I wanna copy contains custom issuetypes. I don't see any way of copying the issuetypes (I can get it, but not set it.)

Do you know if such a function exists? and if not, how would you suggest to proceed (with the goal of copying a project using the python api in mind).

Looking forward to hearing your ideas :)

Best,

Bernhard


Answers:
author: Luka Hummel - codefortynine
body: Hi Bernhard and welcome to the community!

If you are struggling with copying your projects, apps like our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2807069) could help with more complex cloning requirements, including custom fields and issue types, simplifying your process.


Tags: cloud

jira-cloud
What free Jira learning path teaches me about how to use Jira metric charts?
Asked by Rob Cannon:

I'm interested in taking courses offered by Atlassian University, but I want focus on Jira Metrics and charts and how to use them. What training do you offer that I should take?

Thanks,

Rob


Answers:
author: Aaron Pavez _ServiceRocket_
body: Hi [@Rob Cannon](/t5/user/viewprofilepage/user-id/5587725)

Look for Reporting courses in the university. Here are some:

[https://enable.atlassian.com/student/path/1207852-realizing-the-power-of-jira-reporting-and-dashboards?sid=b51ecd9e-f6a3-40cb-9c8a-44c316dcf8c9\&sid_i=1](https://enable.atlassian.com/student/path/1207852-realizing-the-power-of-jira-reporting-and-dashboards?sid=b51ecd9e-f6a3-40cb-9c8a-44c316dcf8c9&sid_i=1)

[https://enable.atlassian.com/student/page/990542-basic-reporting-in-jira-course-description?sid=fc066067-edee-467d-a7fe-7e9220cecbe7\&sid_i=3](https://enable.atlassian.com/student/page/990542-basic-reporting-in-jira-course-description?sid=fc066067-edee-467d-a7fe-7e9220cecbe7&sid_i=3)

[https://enable.atlassian.com/student/path/1766630-tracking-and-improving-devops-metrics-within-and-across-teams?sid=fc066067-edee-467d-a7fe-7e9220cecbe7\&sid_i=2](https://enable.atlassian.com/student/path/1766630-tracking-and-improving-devops-metrics-within-and-across-teams?sid=fc066067-edee-467d-a7fe-7e9220cecbe7&sid_i=2)

[https://enable.atlassian.com/student/path/2118443-track-and-improve-metrics-for-your-software-project?sid=fc066067-edee-467d-a7fe-7e9220cecbe7\&sid_i=0](https://enable.atlassian.com/student/path/2118443-track-and-improve-metrics-for-your-software-project?sid=fc066067-edee-467d-a7fe-7e9220cecbe7&sid_i=0)

Let us know if that's what you are looking for.

Regards


Tags: jira-unknown-hosting-type

unknown-hosting-type
PLC Quickfilter in Jira
Asked by Ken Siskind:

We recently noticed on our Jira boards either in the Backlog or in the Kanban/Sprint board there's a new QuickFilter option called "PLC". We have no idea what that is, or what it is supposed to stand for? I've searched around and haven't seen any information. If anyone knows what this, that would be great.


Answers:
author: Trudy Claspill
body: Hello [@Ken Siskind](/t5/user/viewprofilepage/user-id/1974734)

Quick Filters can be created by the board administrators. You will need to ask your board administrators about that Quick Filter.

I doubt that is something provided natively by Jira, but if you provide a screen image we can confirm that.

comments: author: Trudy Claspill
body: The position suggest that it could be the built-in filter for the Epic issue type.

Did you previously see "Epic" in that position?

Are you able to create an "Epic" issue type in these projects? Or do you now see a "PLC" issue type instead?


author: Ken Siskind
body: Oh good catch [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . In the Issue Type Hierarchy, I see that there's a Level name for each issue type. Some other admin (time to check the audit log) set the Epic issue type to a level name called PLC. I bet it was the admins working on our rollout of Jira Product Discovery. Thanks, I never would have thought of checking that.


author: Ken Siskind
body: It showed up on all of the boards in our Jira projects or at least in my random sample of many projects. And its next to the quick filter dropdown. So we didn't create this new filter.

![Screenshot 2024-09-09 at 10.38.12?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346399i365DE4114622B88C/image-size/large?v=v2&px=999 "Screenshot 2024-09-09 at 10.38.12?AM.png")


Tags: cloud

jira-cloud
How To Remove "Won't Do" Item From Active Sprint
Asked by Diatta Harris:

I recently kicked off our new sprint and 2 user stories that were in the "Won't Do"/"Done" category displays on the back end being in the sprint even though they have been closed out months ago. Even though it shows they are assigned to the current sprint they are not listed on the board. How can I remove the current sprint number those 2 user stories? Thank you in advance for your assistance.


Answers:
author: Cristian IONESCU
body: Hi Diatta,

To remove the sprint number from the two user stories that are closed but still assigned to the current sprint in Jira, you can follow these steps:

**1.Search for the Issues**

**2.Edit the Sprint Field**

* Once you locate the issues, click into each one.
* In the issue view, look for the **Sprint** field (you may need to enable the field in your project settings if it's hidden).
* Clear the sprint field by clicking the "X" or by editing it and removing the current sprint number.

Hope this helps.

comments: author: Diatta Harris
body: That worked. Thank you.


Tags: cloud

current-sprint

jira-cloud

user-story
Bug (regression): Unable to log work time b/c "time remaining" defaults to "0 Min." instead of "0m"
Asked by Armin Schnabel:

I reported this bug a few years back and it got fixed. In the last hour it reappeared.

When I want to log my work time (e.g. "1h") in a task, the "time remaining" field is auto-filled with the local variant "0 Min." which blocks me from hitting the "Save" button.

![Screenshot from 2024-09-09 16-28-58.png](/t5/image/serverpage/image-id/346356i5985BA0D8933C768/image-size/large?v=v2&px=999 "Screenshot from 2024-09-09 16-28-58.png")

Workaround:

- clear the "time remaining" field manually each time u want to log time

- or replace it with the non-local format "0m"

![Screenshot from 2024-09-09 16-28-51.png](/t5/image/serverpage/image-id/346355iB18C53992C80FFB8/image-size/large?v=v2&px=999 "Screenshot from 2024-09-09 16-28-51.png")


Answers:
author: Dan Breyen
body: Hi [@Armin Schnabel](/t5/user/viewprofilepage/user-id/406494) welcome to the community! This looks like a screen translation issue. I took a quick look on [Atlassian's Jira site](https://jira.atlassian.com/secure/Dashboard.jspa) and didn't see anything open. Is it possible to confirm this works if you were using another language, or another browser? Do other users have the same issue?

Do you still have the old JIRA ticket number? You could always consult with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) to get their feedback.

Hope that helps.

comments: author: Armin Schnabel
body: The old JIRA ticket number is: JST-667741

I guess the devs can just check what caused the bug there, and reapply the fix / maybe write a test so that it does not come back after a few years ;-)

But thanks for the hint about Atlassian Support page.

I thought this is only for larger customers of them, but it seems like I can also report bugs there with a regular licence.

New support ticket is:

[JST-1041054](https://support.atlassian.com/requests/JST-1041054)


author: Armin Schnabel
body: *empty/delete*


author: Armin Schnabel
body: Weird. The bug disappeared, and the support (and me) are not able to reproduce. I'll update the linked issue above in case it reappears. You can, however, close this community ticket.


Tags: cloud

jira-cloud
custom field
Asked by Kamil Askerov:

Hi. ? have custom field where I have many lines (about 250 and groun up). How to search in this field? I cant found that field types whith search. Also like see in internet I cant order that lines by names f. e. - only eah line by line. May be there have order by option?


Answers:
author: John Funk
body: Hi Kamil

Go to the Advanced Search and put in something like:

"Field Name" \~ "some text"

Where Field Name is the exact name of your field. And some text is the value you are searching for.

comments: author: Kamil Askerov
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) thank you for answer. You understand me wrong. I whant to search in list .

for example I have list

test 1

test 2

...

test 250 and I whant if write the name for eample test 23 - the list give me that name. Search in component dosnt work - dosnt know why. Also there not order by option. How I can make order by for this list.


Tags: cloud

jira-cloud
Tree like custom field
Asked by BSU:

Hello everyone,

I wanted to create a custom field, with a tree view, that will help me select a service out of the service group.

As of today, there is a list with all the subtypes as follows:

* Service subtype X1
* Service subtype X2
* Service subtype Y1
* Service subtype Y2

And I want it to work as tree type choice field, where you first select the Service, and then the Service Subtype.

Service X

* Service subtype X1
* Service subtype X2

Service Y

* Service subtype Y1

<!-- -->

* Service subtype Y2

Could you kindly guide me on how to make it work, and if this is even possible?


Answers:
author: Fazila Ashraf
body: Hi [@BSU](/t5/user/viewprofilepage/user-id/5587573)

Welcome to community!

If you are looking for a 2 level cascading select list, it is natively supported in jira as 'Cascading select list' type.

<https://confluence.atlassian.com/jirakb/creating-dependent-cascading-lists-in-jira-1142426572.html> -\> While a Datacenter article the instructions should be same for Jira cloud as well.

Hope this helps!


author: Marc - Devoteam
body: HI [@BSU](/t5/user/viewprofilepage/user-id/5587573)

You need to create a CF from the type Cascading Select


Tags: cloud

jira-cloud
Unable to book time on a jira ticket (with estimated time on it)
Asked by Natascha Hartendorf:

hello,

Since today I am unable to book time on a jira ticket. Last friaday it was no problem but since today I am no longer able to book time on a Jira ticket.

I am a Jira site admin

The problem happens when there is an estimated time on a ticket.

I made a GIF with an example. The estimated time is 30m. I want to book 30m. Then at the top of my screen the orange bar appears and my "save" button is disabled.

Who can help me with this issue?

![Tijdregistratie ticket werkt niet.gif](/t5/image/serverpage/image-id/346314i465A805A495A0CBE/image-size/large?v=v2&px=999 "Tijdregistratie ticket werkt niet.gif")


Answers:
author: Christian Schwerdt
body: [@Natascha Hartendorf](/t5/user/viewprofilepage/user-id/5403948) ??

it works for me when i change my language from German to English, also


author: Christian Schwerdt
body: * same here +1


author: Natascha Hartendorf
body: This smells like a bug ;)

I am working from the Netherlands and my Atlassian account preference was set on the language "Netherlands"

When I set it to "English UK" it works again and I can book time on my ticket again.

Please help the Dutch people :)

![english uk.png](https://community.atlassian.com/t5/image/serverpage/image-id/346318iF94FE5D8A56208DD/image-size/large?v=v2&px=999 "english uk.png")


author: Marc - Devoteam
body: Hi [@Natascha Hartendorf](/t5/user/viewprofilepage/user-id/5403948)

Are you using a marketplace app for time registration, I the license still valid?

Or if you are using the builtin Time registration, are the permissions still correct in the permission scheme?

comments: author: Natascha Hartendorf
body: I found the problem and put it above. It has to do with the language settings in the Atlassian account preferences.

Ik works when I set it From Netherlands to English (UK)


author: Marc - Devoteam
body: Hi [@Natascha Hartendorf](/t5/user/viewprofilepage/user-id/5403948)

I would urge you and [@Christian Schwerdt](/t5/user/viewprofilepage/user-id/5587564) to raise an issue with Atlassian Support, an raise this as a BUG.


author: Natascha Hartendorf
body: How can I raise a bug? I cannot find a submit button anywhere

[Atlassian Support](https://support.atlassian.com/contact/#/)


Tags: cloud

jira-cloud
can I export data from sql to Jira ?
Asked by HAL?L KORKMAZ:

I have mission about showing some data to Gantt char that mean is Timeline. But my data in the MSSQL database. How can I export data from SQL database to Jira? If there is more than one way please tell me. It can be witih API or Apps. I saw that SQL connector for Jira. But It exports data from JIRA to SQL. I couldn't see two way data export instractions. If there is please tell me.


Answers:
author: Thomas Opiolka
body: Hi [@HAL?L KORKMAZ](/t5/user/viewprofilepage/user-id/5587537) ,

In case you dynamically need this data from the MSSQL database you can also use the App [External Data for Jira Fields](https://marketplace.atlassian.com/apps/1219994/external-data-for-jira-fields?hosting=cloud&tab=overview), that lets you connect to a MSSQL [database](https://documentation.codefortynine.com/external-data-for-jira-fields/database) and fetch data to Jira native custom fields via [dependant fields configurations.](https://documentation.codefortynine.com/external-data-for-jira-fields/dependant-field)

This approach is more dynamic than a one-time import. However, with some adjustments, the dependent fields can be triggered in bulk to perform actions similar to an import.

I should disclose that I am involved with the vendor of this app.

I hope this helps.

Thomasi


author: Aron Gombas _Midori_
body: [Elements Connect](https://marketplace.atlassian.com/apps/23337/elements-connect-external-data-fields-for-jira?hosting=cloud&tab=overview) can read data from SQL database to Jira custom fields.

You should be able to read the "start date", "end date" and the usual task oriented field values to standard Date Picker type fields. Having the data there, you could use the built-in Roadmap functionality to display the view you are looking for.

(You can probably do this without any programming!)


author: Fazila Ashraf
body: Hi [@HAL?L KORKMAZ](/t5/user/viewprofilepage/user-id/5587537)

Welcome to community!

Can you export the MSSQL data in csv format?

Then you can use csv importer <https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/> to load that data into jira.


Tags: cloud

jira-cloud

ms-sql
sprint.endDate.jiraDate wrong date returned
Asked by Marcel Reinieren:

Since a while my automations fail on the following:

A comparison running on the last day of the sprint does this:

sprint.endDate.jiraDate equals now.jiraDate

My current sprint says: Projected end date: 23-09-2024

Smart value testing on sprint.endDate.jiraDate gives: 22-09-2024

Nothing has changed... Why is the smart value not giving me the same info anymore as shown on the sprint itself? (There's no time involved in the smart value; and it happens at arround 10:00 in the morning)

We use jira cloud.

(When I built the automation last year, it worked flawless)


Answers:
author: Cristian IONESCU
body: Hi Marcel,

It could be one of the following scenarios:

Time Zone Differences: JIra Cloud uses UTC internally for date and time operations. Even though you're comparing dates without times, time zones might be causing the mismatch. If your Jira instance or your user's profile settings have a different time zone than UTC, the now.jiraDate might be calculated in a different time zone, causing it to differ by a day.

Automation Timing: Since the issue happens around 10:00 AM, it could be that Jira calculates dates based on a cutoff time (e.g., midnight UTC). If your local time is ahead of UTC, this might result in a mismatch when the now.jiraDate is evaluated.

Hope this helps.


Tags: cloud

jira-cloud
Count number of Task in Epic
Asked by Nguyen Thanh Tien:

I've created an automation to count the number of tasks in an Epic every time a task is added to or removed from the Epic, as configured below.

![Screenshot at Sep 09 17-39-59.png](/t5/image/serverpage/image-id/346300i1E23431CADC28A43/image-size/large?v=v2&px=999 "Screenshot at Sep 09 17-39-59.png")

However, this automation rule is not functioning correctly with the audit log, as detailed below.

![Screenshot at Sep 09 17-38-03.png](/t5/image/serverpage/image-id/346299iC2446F51971F3C1D/image-size/large?v=v2&px=999 "Screenshot at Sep 09 17-38-03.png")

I hope to receive assistance from the community!


Answers:
author: Marc - Devoteam
body: HI [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875)

Welcome to the community.

Your edit action should be a lookup acton.

In the action state the following: Parent = {{issue.key}}

Then the edit action on the field and the value is the value: {{lookupIssues}}

Also see article: <https://community.atlassian.com/t5/Jira-questions/Smart-Value-to-display-the-sum-of-child-issues-linked-to-an-epic/qaq-p/2311631>

comments: author: Nguyen Thanh Tien
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) , I have configured it as you advised (image 1), but I received the following error (images 2).

Additionally, regarding the field "Number of tasks in epic," it is a number type and exists in the Epic ticket (see image 3).

image 1

![Screenshot at Sep 10 10-23-03.png](https://community.atlassian.com/t5/image/serverpage/image-id/346456iB549A7ECDA0B79EA/image-size/large?v=v2&px=999 "Screenshot at Sep 10 10-23-03.png")

image 2![Screenshot at Sep 10 10-22-50.png](https://community.atlassian.com/t5/image/serverpage/image-id/346451iC1505567553FF227/image-size/large?v=v2&px=999 "Screenshot at Sep 10 10-22-50.png")

image 3![Screenshot at Sep 10 10-25-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/346455i10981177C4C51734/image-size/large?v=v2&px=999 "Screenshot at Sep 10 10-25-57.png")


author: Marc - Devoteam
body: Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875)

Sorry for my mistake.

In the edit action the smart value needs to be set as {{lookupIssues.size}}


author: Nguyen Thanh Tien
body: It's working now! Thank you so much!


author: shiva kumar Gosul
body: [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875) certainly, you can count the number of Tasks linked to corresponding epic.

Go to Issues or structure and use this jql query "Epic link" = ABC-123

Above query will fetch all user story, Tasks and Defects if linked, if you want to know only Tasks or Story then

"Epic link" = ABC-123 AND issues Type = Task

ABC-123 is Epic key. Let me know if you need further support.

All the Best!


Tags: cloud

jira-cloud