Request legacy editor and Confluence 7.4.3
Asked by Sam Sang:

Hi Atlassian team,

I love Confluence product and my company use legacy editor and 7.4.3 version, I created a lot documents there. Now I want to build my own personal space by casually do some writings, but I find it very inconvenient to adjust to the new layout. Can I switch back to 7.4.3 and legacy editor when you got time?

Thanks very much!

Best,

Sam


Answers:
author: Andy Heinzer
body: Hi Sam,

I am not certain it is still possible to revert to the legacy editor, but I created a support case on your behalf to see if our team can still do this. You can access this over in <https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-871340>

Regards,

Andy

comments: author: Sam Sang
body: Thank you very much Andy!!!


author: Sam Sang
body: I got the legacy editor now! Thanks very much!


author: Scott Buratt
body: [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137), how can others gain access to the Confluence "Classic" Editor. We have images that would be better served with the Classic Editor then the current editor.

Is there a way we can get exposed for individual users ?

Note, we are a Cloud environment.

Thanks...


author: Andy Heinzer
body: Hi [@Scott Buratt](/t5/user/viewprofilepage/user-id/4971400)

This kind of change is not applied on a per user basis. Instead it is applied on a site-wide basis. Since your account is not the site-admin here your account would have the ability to make the support request needed for us to implement this kind of change.

I would recommend that you have one of your site-admins open a support request at <https://support.atlassian.com/contact> and request the legacy editor for Confluence within that support ticket.

Since your site is a paid site, we need that request to come from a site-admin to be able to request the proper data access to apply the change. Users of free plans sites would still need to be a site-admin, but since they cannot create support tickets directly there, we tend to create this on their behalf when requested.


author: Scott Buratt
body: Awesome [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

Would either new or classic be accessible on a per user/page edit selection or would the classic be applied to the full site and the "new" editor would not be available?


author: Andy Heinzer
body: [@Scott Buratt](/t5/user/viewprofilepage/user-id/4971400) My understanding was that this change was site-wide in nature. But I would still recommend creating the support ticket through your site-admin. Someone from the Confluence Cloud support team should be better able to answer that aspect here.


author: Ollie Guan
body: Hi [@Sam Sang](/t5/user/viewprofilepage/user-id/5210875) ,

create a support ticket to Atlassian support team.

<https://community.atlassian.com/t5/Confluence-questions/Roll-back-to-old-editor/qaq-p/2344325>

comments: author: Sam Sang
body: Thanks Ollie, will try!


author: Sam Sang
body: I'm on a free plan so can't create support ticket.


author: Ollie Guan
body: [@Jessica](/t5/user/viewprofilepage/user-id/3667333) Please help to deal with this free plan case, thank you.


author: Sam Sang
body: Thanks Ollie!!


Tags: atl-rvw

cloud

confluence-cloud