youngmon/atlassian-qna huggingface dataset:
Embedded images in email reply
Asked by Priscilla Behrens:

We created a new project (copied from an existing one) and it's not behaving the same as far as emails and images.

If a user replies to the Jira email and includes a screenshot, it gets added to the ticket as an attachment but does not show up in the comments. If there is no text in the response and just a screenshot, it doesn't even show that the person replied. We end up with a lot of attachments and can't easily know where they came from or follow the communication on the ticket.

The strange thing is that it works on other projects that we have and even on the one that was used as the copy.

Here is an example from one of the projects that works.

And this is an email I sent to the project with the issue.

But this is what it looks like in the project. Only the text shows in the comments but the image is in the attachment list.

What are we missing in the setup?

TIA for any suggestions you can pass along.


Answers:
author: Priscilla Behrens
body: FYI, In case anyone else has this issue, the resolution was to make sure that the email for Notifications was set to the same email address on the project.


Tags: cloud

jira-service-management

jira-service-management-cloud
Auto Download attachments to a server
Asked by Karishma:

Is there a way to automatically download all attachments received from the request to a local server. For standard plans the attachments disappear for old requests. Manual downloading would take a lot of time.


Answers:
author: Benjamin
body: Hi [@Karishma](/t5/user/viewprofilepage/user-id/3747279) ,

Now clear on what exactly you are wanting to do. Are you trying to download the attachments from a Jira Service Management ticket? If you want to download the file to a server, would just access the ticket from the server and select download.

Other wise, you can try using API calls from the server.

See post below:

<https://community.developer.atlassian.com/t/download-attachment-from-rest-api/40860>

Hope this helps.

comments: author: Karishma
body: Our previous support portal Netsuite had a repository where we could find all attachments received and then we could download all at once. These attachments were part of separate customer cases.


Tags: cloud

download

jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Need to put the Description field in a Form
Asked by Benjamin Sadoux:

Hi there,

I have the required field Description I want to put in a Form. This field is mandatory in my Project, hence it is by default displayed in my request type.

When trying to link the Description field to a Form, I get the error message :   
- "The 'Description' Jira field can't be removed from the 'Incident - Data topics' request type, and can't be linked as a result."

However, I have the same thing happening with the field Summary, but here, the linking is done properly, because on the request type configuration, I get the info message  
- "This Jira field is linked to a form field below. It won't appear in some places in the portal."  
The summary field is therefore properly linked to the one in the Form

Why is it not possible to do the same thing with the Description field?

Thanks in advance for your help!


Answers:
author: Dave Mathijs
body: Hi [@Benjamin Sadoux](/t5/user/viewprofilepage/user-id/3967887)

Have you made the Description field required via the **field configuration** or via the Yes/No required toggle in the request form?


Tags: cloud

forms

jira-service-management

jira-service-management-cloud

request-type

required-field
How to setup roadmap for Jira Service Management
Asked by Kelly Verhaeghe:

Is there a way to setup a roadmap for Jira Service Management? I found the roadmap and timeline for Jira Work Management. We have Jira premium licenses for Jira Service Management.  
Just tried to add the Board, but also there, is no possibility to add a roadmap?


Answers:
author: Dave Mathijs
body: HI [@Kelly Verhaeghe](/t5/user/viewprofilepage/user-id/5249510)

What is the rationale behind a roadmap for Jira Service Management issue (types)?

Is it to plan Changes/RFCs and possible Service Requests?

Because Incidents and Problems are unplanned work.

comments: author: Dave Mathijs
body: Recently, boards for JSM were announced, have a look at this article: [Introducing Boards for Jira Service Management!](https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947)


author: John Funk
body: Hey Kelly,

You might try creating a Jira Software board outside of the board creation process in JSM. Then you might be able to have a Timeline there. Here is an article that will help guide you.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Nikola Perisic
body: Hello there [@Kelly Verhaeghe](/t5/user/viewprofilepage/user-id/5249510) !

By default in Jira Service Management, there are no roadmaps in here. I've also looked into the app called "Roadmap \& Idea Portal for Jira Service Management" which requires you to have an account with them.

You can try settings this application, make sure that your roadmap is set to be private:

![Screenshot 2024-01-25 at 16.23.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/302546i20298CA7754E853C/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 at 16.23.59.png")

This is the first part,the second:

![Screenshot 2024-01-25 at 16.24.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/302547i080C708847DDF715/image-size/large?v=v2&px=999 "Screenshot 2024-01-25 at 16.24.34.png")

In general this app is complicated for the setup.

The link of the app: [https://marketplace.atlassian.com/apps/1221519/roadmap-idea-portal-for-jira-service-management?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1221519/roadmap-idea-portal-for-jira-service-management?hosting=cloud&tab=overview)

Also, it is free.

comments: author: Kelly Verhaeghe
body: Perfect, thank you Nikola! I'll try this one out :-)


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there any way jira can fetch different types of reports from automation frameworks and display it
Asked by Aravindan K:

Is there any way jira can fetch different types of reports from automation frameworks and display it in a dashboard. We have reports like junit xml report, extent report and html report which are generated from different types of automation frameworks which are in C# and java languages. We need to know if jira can consume those reports and show it in a good way.


Answers:
author: Ivan Lima
body: Welcome to the Atlassian Community.

Jira can display issues and data associated with issues, such as custom fields, status, request types, etc, in many ways. You can, however, create several integrations between Jira and external systems, in which you can map the external data with Jira data schema and display, report, etc. You might look at marketplace apps to provide analytic capabilities to ingest data from other solutions or create your own. There are many possibilities depending on the data and what you're looking for. For example, you could use Assets to create an import job integrating with an external dataset, map to your object schema and JSM data, and use an app like Eazybi to pull the data and create dashboards, charts, etc. Again, that all depends on what you're trying to achieve.

comments: author: Aravindan K
body: Can Eazybi accept junit xml, extent report and html report. Can you explain me in detail on that please.


Tags: jira-service-desk-cloud

jira-service-management

jira-service-management-cloud
Creating a Portal Group with Subgroups
Asked by Miko?aj Ogrzywalski:

Hello community!

I'm wondering how I can create a portal group that contains other groups in my content management system. I would like this main group to act as a parent for several subgroups.

Has anyone here had experience creating such a structure?

* What are the steps to create a portal group and add subgroups to it?
* Are there any specific settings I should be aware of during this process?
* Are there any best practices for managing portal groups and subgroups?

Thank you in advance for any insights and experiences you can share!

Best regards,


Answers:
author: Kai Becker
body: Hi [@Miko?aj Ogrzywalski](/t5/user/viewprofilepage/user-id/5227206)

thanks for your question, I really like the concept.

Sadly there is no such option to create subgroups inside Portal groups.  
The structure is fixed and can't be modified:

Project Portal --\> Group --\> Request Type

There might be two workarounds:

1. Create single select fields that work as your "subgroup" and place them on top of the request type form. This will allow you to filter the requests based on the subgroup and offer one more level to the customer

2. use a 3rd Party app like [Refined](https://marketplace.atlassian.com/apps/1218481/refined-for-jira-service-management-cloud?hosting=cloud&tab=overview) or [Theme Extension](https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview) and build up your custom portal structure.

Hope this helps.

comments: author: Miko?aj Ogrzywalski
body: Thank you very much for the response; I will definitely give it a try. ;)


Tags: cloud

jira-service-management

jira-service-management-cloud
how make a wallboard public
Asked by Evert Morren Atlas Admin:

I have made a wallboard, that is ok. But now I will show it on a monitor screen somewhere in the office without user logon. How can I do that. The wallboard is public.


Answers:
author: Danut M _StonikByte_
body: Hi [@Evert Morren Atlas Admin](/t5/user/viewprofilepage/user-id/4775056),

By "wallboard" you mean a "Jira dashboard" with multiple gadgets like the one in this picture? Or an agile "board"?

![Jira Software Wallboard](https://images.ctfassets.net/zsv3d0ugroxu/3mDTYlEVA7KNNuq8IgTYjY/e022a721d43ec127af92785e75c6546a/JSW_Wallboard)

And if the wallboard is public already, as you mentioned, what is actually the problem you are facing? Please clarify.

Thank you,

Danut Manda


Tags: cloud

jira-service-management

jira-service-management-cloud
Copy of auto response
Asked by Arvind Saxena:

Hi,

When a customer sends mail to us, JSM will send an auto-response with a ticket number. Can I get a copy of that auto response to my email address, and when we assign that ticket to the agent, can the Agent see that response in the ticket history?

Regards

Arvind


Answers:
author: Paul Wiggers
body: Hello [@Arvind Saxena](/t5/user/viewprofilepage/user-id/5382056)

This initial response can only be send to "All customers involved" which is the default setting or to the Reporter. Unfortunately, there is no way to add custom email addresses.


Tags: cloud

jira-service-management

jira-service-management-cloud
Add "waiting for customer" stage or status in Service Request
Asked by S Jena:

Hello All,

We have JIRA Service Management Cloud with Standard plan.

We have created a number of catalogue items (Service Request) which we require an "**waiting for customer**" stage or status just incase we need further information from a user.

Because our state are built into our workflow's i didn't know if this was the best place to put this or not.

Has anyone setup this kind of thing before? If so any help/guidance would be appreciated.

Is this the best practice in JIRA Service management to update the status as "**waiting for customer**" to map the SLA in Service request.

Thanks

Swopna


Answers:
author: Rebekka Heilmann _viadee_
body: Hi [@S Jena](/t5/user/viewprofilepage/user-id/5288802)

Yes, having a "Waiting for customer" Status is best practice. Usually you would pause other SLAs like Time to Resolution based on that Status rather than counting the time in the status itself - unless it is of interest how long customers need to answer?

"Waiting for customer" is even part of Jira's default workflows.

To add a status to a workflow you can have a look into the official documentation: [Work with issue workflows \| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/)


Tags: cloud

jira-service-management

jira-service-management-cloud
How to know my plan
Asked by John_Citi:

I can not find which one plan i used in my local bitbucket server

How can i do this? Is there a limit at how many users can i have in my local server?


Answers:
author: Pramodh M
body: Hi [@John_Citi](/t5/user/viewprofilepage/user-id/4977533)

You should have admin access in Server / DC to look at the Licensing details

Navigate to your-domain.com/admin/license Licensing section and you will get the details.

If its a Server - Clustering will not be available

If its a DC - Clustering will be available

Thanks,  
Pramodh


Tags: bitbucket-server

server
Installation of bitbucket
Asked by lfandroid:

After installiing the bitbucket server in ubuntu, the port 22 becomes no longer available. Is there a way to install bitbucket without this happening.


Answers:
author: Pramodh M
body: Hi [@lfandroid](/t5/user/viewprofilepage/user-id/5041348)

Welcome to the Community!!

Port 7999 is used for running SSH service for the Bitbucket application in the server

<https://confluence.atlassian.com/bitbucketserverkb/which-ports-does-bitbucket-server-listen-on-and-what-are-they-used-for-806029586.html>

Here's the configuration

<https://confluence.atlassian.com/bitbucketserver/enable-ssh-access-to-git-repositories-776640358.html>

Thanks,  
Pramodh


Tags: bitbucket-server

server
What to do if I want paste code while configering pipeline?
Asked by Yousif1966:

I want past the code which given to me tp place in my yml after chosing amazon as a product to for configration, but I am using a mobilephone and that makes me couldn't know where and how to paste tgmhe code, please any obe can help with detailed explanation and it's better if the're some screenshots (as examples only)?

Thanks in advance..


Answers:
author: Ben
body: Hello Yousif1966,

If I am understanding you correctly - you wish to modify your Bitbucket Cloud YML configuration using your mobile phone, yes?

If so, the bitbucket-pipelines.yml file is found in your Repository Source in the same place it would be found had you been using a browser on your Mac/PC by accessing the repo on your phone and viewing the files contained within the repo.

For example - the URL would look like this:  
<https://bitbucket.org/workspaceID/reposlug/src>

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
bitbucket pipelines runner no such file or directory
Asked by panjiwiramanik:

Hi, I have this pipeline code

pipelines:  
branches:  
develop:  
- step:  
runs-on:  
- self.hosted  
- linux  
deployment: staging  
script:  
- cd /var/www/html/dev/project  

and it gives me this error  
cannot access /var/www/html/dev/project: No such file or directory


Answers:
author: Ben
body: G'day!

Welcome to the Bitbucket Cloud community.

The error message you have specified will usually display when the path that has been entered is incorrect, rather than anything related to permissions for that particular path.

So that you can troubleshoot why the path is not able to be found and verify that the directory you are trying to navigate to actually exists, I would suggest adding the following command to the build step to list only the directory names:

```
ls -d */
```

Once you have done so, check to see that the directory is correct - if it is - you may need to add a . character to your syntax to change directory depending on where the current working directory is:

```
cd ./var/www/html/dev/project
```

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

bitbucket-pipelines

cloud
Is there any way to pay all team members at once?
Asked by ???:

Hello. My team and I want to use the bitbucket standard. By the way, I want to pay for a license for 10 people, but if you go into the payment menu, it's only $15 dollars. Is it a system where I can decide the number of people on the next screen after paying with standard first?

There are 10 people in my workspace. By the way, the number of users in the plan is said to be zero. Is it added after I pay first? I'm confused.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/218130i7238CEEA6794F853/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Caroline R
body: Hi [@???](/t5/user/viewprofilepage/user-id/5023075),

I saw that you created a ticket with our billing and licensing team related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,  
Caroline


Tags: bitbucket-cloud

cloud
Can BitBucket be manipulated from the command line?
Asked by Robert Gelb:

My code is stored in Bitbucket cloud.

I am wanting to activities from the command line that I typically go to the website to do, like merge or approve pull requests. I tried to search for the CLI and while I see lots of articles about it, I don't see where to actually get the CLI.

There seems to be a 3rd party tool by AppFire but it's for on-prem.

So...is there an actual CLI for Bitbucket cloud?


Answers:
author: Erez Maadani
body: Bitbucket has a REST api, so you can use \`curl\`/\`wget\` or any other CLI http client.


Tags: bitbucket-cloud

cloud
git gc on remote repo please
Asked by Jean-Paul:

I've seen a fair share of people requesting a "git gc" on their remote repos, since this seems not possible via the userinterface I'm here also asking if someone from Atlassian could please give this a litle swirl.  

I have three repos in a shared workspace that cause my ocd to kick in:

blu\*\*\*\*\*\*\*\*am/s\*\*\*\*\*\*\*vr.ar\*\*\*\*\*\*\*\*\*al.b\*\*\*en.stl.git (currently showing as 288 MB)  
blu\*\*\*\*\*\*\*\*am/s\*\*\*\*\*\*\*vr.ar\*\*\*\*\*\*\*\*\*al.g\*\*t.kgv.git (currently showing as 62 MB)  
blu\*\*\*\*\*\*\*\*am/s\*\*\*\*\*\*\*vr.ar\*\*\*\*\*\*\*\*\*al.g\*\*t.stl.git (currently showing as 120.5 MB)

Hope this works, much appreciated!


Answers:
author: Caroline R
body: Hi, [@Jean-Paul](/t5/user/viewprofilepage/user-id/2601256), thank you for reaching out to Atlassian Community.

I ran the GC against your repositories and managed to reduce their size.

I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here:

* <https://jira.atlassian.com/browse/BCLOUD-11593>

Please consider adding yourself as a watcher to receive the updates as we make progress with this. If you are not familiar with our Feature Request Policy, you can read more about it [here](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html).

Feel free to share any additional questions or concerns regarding this case.

Kind regards,  
Caroline

comments: author: Jean-Paul
body: Thanks, that worked! Watching the issue now.


Tags: bitbucket-cloud

cloud
bonjour j'ai un soucis dans wordpress
Asked by stiward kevine:

j'aimerais ins?r? des modals de page multiple dans wordpress a l'aide de bootstrap mais je ne sais pas par comment m'y prendre ou par ou commencer...


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

I think you are asking in the wrong place, we're here to talk about Atlassian stuff, not Wordpress.

Unless you can explain how you're using Wordpress with Atlassian stuff, there's only a few people here who might be able to help.


Tags: bitbucket-cloud

cloud
My team wants to make a payment, but it is not possible.
Asked by ???:

hello.  
Our team is using JIRA/Confluence for a fee.  
But this time, I want to pay for bitbucket with the standard plan only for a certain number of people. However, it is a difficult situation to not be able to pay.

When I tried to pay by going to the upgrade plan in the JIRA/Confluence administrator account, the payment was made for only one administrator.

It says "1 user on your plan". Is there any way to pay all team members at once?

I want to pay with 10 or more team members, but as you can see, the $15 is fixed, and I can't select the number of people.  
![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/217897i24E62F1A6CA48BBE/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/217898i054D47407629A156/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Caroline R
body: Hi, [@???](/t5/user/viewprofilepage/user-id/5023075), thank you for reaching out to Atlassian Community.

Checking your workspace, I can see you have 0 repositories, so that's the reason you are not seeing the users on your plan, as we count users based on how many users have access to private repos.

So, once you add private repos and give access to the users to these repositories you will be able to view the number of billing users.

The $15 dollars you see is the flat rate, and since you don't have private repos and users with access to them, we show the flat rate there. You can access the following document in case you would like to read more about Bitbucket plans:

* <https://www.atlassian.com/software/bitbucket/pricing>

I hope this helps, but do let me know if you have any questions.

Kind regards,  
Caroline


Tags: atl-rvw

bitbucket-cloud

cloud
Upload folder to downloads
Asked by Krishna Kumar Singhal:

Currently the pipe only allows to upload certain files. I need to upload a allure folder, is there any way we can do that?

Zipping and unzipping after upload would also work but cant find anything on that too.


Answers:
author: Syahrul
body: Hey [@Krishna Kumar Singhal](/t5/user/viewprofilepage/user-id/5037676)

G'day.

We currently don't allow folder upload to **Downloads,** so the workaround is to zip the folder and upload it as a zip file and download the zip to view the folder content.

That said, let me know if you want me to raise a feature request to allow folder upload in Downloads.

Cheers,  
Syahrul

comments: author: Krishna Kumar Singhal
body: Hey [@Syahrul](/t5/user/viewprofilepage/user-id/744536)

Thanks for your response, I was using bitbucket cloud to stage a website/html report so I need the folder to be there in downloads, I can send the zip there but cant extract it, alternatively I can download the artifacts from the pipeline. But for Engineering managers we need to have a ready report.

I would like to raise a feature request for this, I think it will be very helpful for others as well.

Regards,

Krishna


author: Syahrul
body: Hey [@Krishna Kumar Singhal](/t5/user/viewprofilepage/user-id/5037676)

Thanks for the update.

I have proceeded to raise a feature request on behalf of you, please **Vote** and **Watch**the feature request so that you'll receive an update if there's any in the future at:

* [BCLOUD-22177](https://jira.atlassian.com/browse/BCLOUD-22177)

Cheers,  
Syahrul


Tags: bitbucket-cloud

bitbucket-pipelines

cloud

download

file