Create an issue on another project from jira service management
Asked by Chandra Mouli Bollareddy:

Hi,

We have Helpdesk JIRA Service Management Project "**Canon IT Helpdesk** " and Request Types are **Access** , **Issues** , **Change** , **Incident** , and **Training**.

* If any user creates ticket from **Canon IT Helpdesk** **portal** by using Request type **access** then ticket will creates automatically in **Canon Access** JIRA Software project.
* If any user creates ticket from portal by using Request type **Issues** then ticket will creates automatically in **Canon Issues**JIRA Software project.
* If any user creates ticket from portal by using Request type **Change/Incident** then ticket will creates automatically in **Canon Management**JIRA Software project.
* If any user creates ticket from portal by using Request type **Training** then ticket will creates automatically in **Canon Training**JIRA Software project.

How to achieve this requirement?

Thank You!!


Answers:
author: Samuel Gatica
body: Hi [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675)

With Automation!

Here is an example:

![Screenshot_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342528iFEAF7D3BD90ECB57/image-size/large?v=v2&px=999 "Screenshot_2.png")

Hope this helps!

Best regards

Sam

comments: author: Chandra Mouli Bollareddy
body: Hi [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028)

Based on your answer, i have created a automation rule.

![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342607iB42E4E7AE18E68EE/image-size/large?v=v2&px=999 "2.jpg")

When issue is create in Helpdesk project then move the issue to jira software project.

But here 2 tickets are created. One is in Helpdesk project and 2nd ticket is in software project.

![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342608iEDD1ED176E8BF3F5/image-size/large?v=v2&px=999 "1.jpg")

But my requirement is When ticket is created in Helpdesk project then move the created ticket to JIRA software project. I don't want same tickets in multiple places.


author: Samuel Gatica
body: Hi [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675)

Jira Cloud doesn't currently support using automation to move issues.

Please refer to the following article to assist you in achieving your objectives.

[Move an issue to another project using automation](https://support.atlassian.com/cloud-automation/docs/move-an-issue-to-another-project-using-automation/)

Best regards

Sam


author: Walter Buggenhout
body: [@Chandra Mouli Bollareddy](/t5/user/viewprofilepage/user-id/5488675), moving the ticket from the service desk to a Jira Software project would turn it invisible for the customer who created it in the first place. That is something you usually would not want, unless you don't want to communicate with your customer anymore after he/she creates a ticket.

That is why [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) in his automation rule creates a *linked*issue in the first place. Your software team can manage it further, but you can still communicate with your customer (if needed) about progress through the service desk ticket.


Tags: cloud

jira-service-management

jira-service-management-cloud