youngmon/atlassian-qna huggingface dataset:
Converting to a Kanban board on team managed projects and the initial status items are missing
Asked by Diane Sutton:

We have a team-managed project and the board was set to Scrum.

We want to change it to a Kanban project with a backlog of issues that do not show on the board. We can do that in other projects that are company managed because you just create a new Kanban board and then there is a backlog column in the configure board page, but for team managed we can only turn off the sprints function.

When I did that and moved the to do status into the unassigned status's column then all of the issues are also removed from the backlog.

How do I set up a team managed project so that we have a backlog of issues that do not show on the board, and are then moved onto the board by changing the status


Answers:
author: Trudy Claspill
body: Hello [@Diane Sutton](/t5/user/viewprofilepage/user-id/560374)

With a Team Managed project showing an issue on the board or in the backlog for a Kanban board is not based on the Status of the issue. That applies only to the Kanban boards created for Company Managed projects or created based on Saved Filters.

In a Team Managed project Kanban board whether a card shows on the board is based on which section of the list you see it in on the Backlog screen.

If the issue is shown in the upper section labeled "Board" then the issue will show on the Board view. If it is in the lower section labeled "Backlog" then it will not show on the board. Drag issues between these two sections to put them on and take them off the board.

An issue can be in any Status and be in either the Backlog or on the Board.

![Screenshot 2024-08-19 at 9.58.58?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342609i022154E8673DFBB3/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 at 9.58.58?PM.png")


author: John Funk
body: Hi Diane,

Go to Project Settings \> Features and toggle off the Enable Sprints setting.

<https://support.atlassian.com/jira-software-cloud/docs/enable-agile-features-in-team-managed-projects/>


Tags: cloud

jira-cloud
Undocumented JQL Functions - IssueImplements, IssueBlocks etc....
Asked by wvacchiani:

Hi,

JQL seems to have some undocumented function which I would like to know how to use. They appear in the JQL Filter builder (for want of the correct terminology) but aren't documented on the JQL filter pages I've refer to.

If anyone has used these and worked out they work, please pass it on.

They all refer to specific Linkage types so I am going to guess they all work the same.

The couple in particular I am looking at are:

IssueImplements

IssueBlocks

They look like specific link checks but they don't seem to operate that way.

For example: I tried IssueImplements = Empty, expecting that to return issues where the Issue has no implements link and it didn't. I know I can check via the IssueLinkType function as well, that is what I am currently doing, but if IssueImplements provides further functionality, it would be good to know.

Thanks.


Answers:
author: Trudy Claspill
body: Hello [@wvacchiani](/t5/user/viewprofilepage/user-id/5571823)

Welcome to the Atlassian community.

Those correspond to Issue Link Types.

If you use

IssueBlocks = ABC-123

...you will get back the issues that are linked to ABC-123 such that they "block" ABC-123

If you use

issueIsBlockedBy = ABC-456

...you will get back the issues that are linked to ABC-456 such that they "is blocked by" ABC-456

If you have linked issues thus:

ABC-123 blocks ABC-456

...then

issueBlocks=ABC-456

...will return ABC-123. And

issueIsBlockedBy=ABC-123

...will return ABC-456

All link types come as a paired relationship:

blocks / is blocked by

clones / is cloned by

implements / is implemented by

The options you see in JQL will depend on the Link Types that have been defined for your Jira instance. Here are examples from mine:

![Screenshot 2024-08-19 at 10.10.47?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342611iE4147A919385F8A4/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 at 10.10.47?PM.png")![Screenshot 2024-08-19 at 10.10.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342610i7380A78964031C84/image-size/large?v=v2&px=999 "Screenshot 2024-08-19 at 10.10.17?PM.png")

The options will match to the Inward and Outward Descriptions of your link types.

comments: author: wvacchiani
body: Thanks, that clears things up. It's like a reverse search, here's a ticket, find me everything it "blocks" for instance.

Much appreciated.


author: Trudy Claspill
body: And thank you for posting the question!

I actually had forgotten about these options.


Tags: cloud

jira-cloud

jql

jqlquerybuilder
Using JQL with smart value in automation
Asked by ???:

Hello!

I would like to compare whether a reporter has received a ticket in project A.  
We want to create this automation rule to prevent the same user from opening duplicate tickets when this value is the same as the custom field "E-mail" and the reporter.

More specifically, except that you have registered an issue with Project A and the status is cancelled.

So I'm trying like the image below. Audit log says it was successful, but the ticket is not canceled.


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Automation rule will be triggered only after the duplicate ticket is created, we don't have the option to run the rule before issue creation.

You could explore addons from Atlassian market place for this requirement.


Tags: data-center

jira-data-center

jira-service-management

jira-service-management-server

server
How to create a sub-task template in ScriptRunner Behaviours
Asked by Gerard Cattin:

I installed Behaviours on our Jira cloud instance and was able to create creation templates for parent issue types, e.g. Story, etc. but that same functionality failed to work when trying the same on sub-tasks.

I could not find any information in the available information so I am raising a question here.

I hope it is simply a question of my not using the features correctly.

-G?rard Cattin

p.s. I am not looking for a ScriptRunner script to do that but for a Behaviours ScriptRunner solution.


Answers:
author: Sean Chua _Adaptavist_
body: Hey [@Gerard Cattin](/t5/user/viewprofilepage/user-id/5486576) ,

Behaviours currently can't do this for sub-task type. Do vote and follow the feedback/suggestion: <https://scriptrunner-for-jira-cloud.nolt.io/103>

What are you trying to do for the sub-task? Pre-fill details, update something etc?

Maybe something else can be done with the other ScriptRunner for Jira Cloud features as an alternative.

comments: author: Gerard Cattin
body: Hello Sean, thank you for your response. I have added feedback on that link above.

The other solution involves creating ScriptRunner scripts and we don't have developers to do that. I am an Atlassian Admin and I do that between my software release management tasks.

I was so excited when I discovered that Behaviours natively handled this long awaited feature of template creation, but felt a bit cheated, honestly, when I realized that it only did half of the job and skipped on the subtasks.

At the moment, the groups that are most upset are the testing engineers as they get penalized for lack of consistency across the board. Product owners gladly adopted the improved consistency when writing stories or epics given the Behaviours support for parent type issue types, but QA uses mostly sub-tasks. The devs also find themselves in somewhat the same predicament as they also get story subtasks. They can use the templates for Spikes and other type of parent cards so it is partial miss for them.

Implementing sub-tasks in Behaviours would really complete the feature and enable a true templatizing solution.

in any case, I am all ears for other solutions besides cloning cards which we have done since time immemorial.


Tags: behaviours

cloud

jira-cloud

scriptrunner

sub-task

template
Is there a way to create a Risk Score based on the Probablility times the Impact of the Risk?
Asked by stephan_lewis:

This gets a bit more complicated in that the **Probability** and **Impact** fields contain both Text and a Number (1- Low, 2- Low-Medium, 3 - Medium, etc.)

I wanted this all in Jira so that I could have a real time Risk Register in Confluence.

I couldn't figure out a way to do this in Jira so I tuned to Smartsheet to come up with a solution. However I need to run the Jira connector to update my sheet (yes there is supposed to be a 2 way live connector - but I've never had any success with it).

Any thoughts?


Answers:
author: Walter Buggenhout
body: Hi [@stephan_lewis](/t5/user/viewprofilepage/user-id/5132492),

Make sure you have 3 custom fields available in your Jira project: *probability, impact* and a *risk score*. Create an automation rule to calculate the risk score at each change of one of the other fields.

Your automation rule could use *Field Value Changed* as its trigger (referencing both fields). Use [lookup tables](https://community.atlassian.com/t5/Automation-articles/New-Automation-action-Create-lookup-table/ba-p/2311333) to translate the options from your custom fields to numbers for your calculations.

Hope this helps!

comments: author: stephan_lewis
body: ohh - never used Lookup tables

I will check it out

Thank you so much!


author: stephan_lewis
body: Lookup tables are great - easy to set up.

I created two lookup tables; ProbabilityValue and ImpactValue.

The tricky part was getting the Smart Value formatting correct.

If your custom field has multiple words you need to use quotes around them.

{{ProbabilityValue.get(issue.Probability)}} \* {{ImpactValue.get(issue."Impact of Risk")}}

It works great if both the **Probability** and **Impact of Risk** have values. However, if one of them is missing then it throws an error.

Edit issue: Could not convert the field value to a number. Please ensure the value is a number, math expression or smart-value that can be converted into a number.

Makes sense; can't mutiply without 2 values.

Have to put in a check for values and bail if they aren't both there. Haven't done this type of check - but hopefully it will be easy.

Thanks for your help,

Stephan


author: John Funk
body: Hi [@stephan_lewis](/t5/user/viewprofilepage/user-id/5132492) - can you post your final rule, especially showing the details of the lookup tables? That will help future readers of the post.


author: stephan_lewis
body: ![RiskScore.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343005iF74B981C139763B6/image-size/large?v=v2&px=999 "RiskScore.jpg")

comments: author: John Funk
body: Thank you!


Tags: cloud

jira-cloud

smartsheet
Workflows validator
Asked by Manar El Kefi:

Hello, I want to restrict the creation of subtasks per issue type and when the parent has done status, so I want to try that through workflow validator. But the problem is that when I access the workflows I can't find any . On the other hand, when I create a service management project, the workflows are displayed knowing that I am working on a software project. So I created a workflow but I don't know how to associate it with my software project.

![Capture d??cran 2024-08-20 004522.png](/t5/image/serverpage/image-id/342584iD2A9802824F373EA/image-size/large?v=v2&px=999 "Capture d??cran 2024-08-20 004522.png")


Answers:
author: Trudy Claspill
body: Hello [@Manar El Kefi](/t5/user/viewprofilepage/user-id/5543953)

The first thing we need to determine is the type of project you are using where you want to set up this restriction.

Please go to the View All Project page under the Projects menu. Find in that list the project where you want to apply this restriction. Tell us what it says in the Type column for that project.

Next, have you already figured out how to apply the restriction you want through the workflow? If so, please share with us what you implemented in the workflow. Or are you asking us how that could be implemented in the workflow?

comments: author: Manar El Kefi
body: It's a team-managed software project . I'm asking about how that could be implemented in the workflow


author: Trudy Claspill
body: The workflow management screens you have shown in your first screen image cannot be associated to Team Managed projects. Those can be used only by Company Managed projects.

Your requirement cannot be satisfied with the native workflow customization capabilities for Team Managed projects in Jira Cloud.

You could set up an Automation rule to detect that a subtask was added to an inappropriate issue type and/or added to an issue that was already set to a "done" status, and send an email alert about that having occurred and then deal with it manually. Or you could even choose to delete the subtask as part of the automation rule. I generally recommend against deleting issue because that is a permanent process and the issues cannot be restored after having been deleted.


Tags: cloud

jira-cloud
Monto acumulado en Incidencia numerica
Asked by dbastidas:

Como generar un gr?fico desde el panel que sume el total de monto en campo num?rico por estados?

actualmente tengo una incidencia de n?mero en el cual colocamos el monto del proyecto y necesito identificar el monto total acumulado por cada estado del proceso.


Answers:
author: Benito Jim?nez _Sevidev_
body: Hola [@dbastidas](/t5/user/viewprofilepage/user-id/5571796) , si lo estoy entendiendo bien:

1. Ten?is un campo num?rico que inform?is cada vez que cambi?is el estado de la incidencia.
2. Necesitas que cada vez que modifiqu?is el valor, en lugar de reemplazarlo, se incremente al valor anterior.

?Es cierto? Lo que no entiendo bien es la parte del gr?fico. ?Puedes explicarnos un poco m?s cu?l es tu necesidad?


Tags: cloud

jira-cloud
Fatal error during import: Cannot invoke "com.atlassian.jira.issue.Issue.getIssueType()"
Asked by uma_bhujbal:

Hi All,

I am getting below error for csf import.

Fatal error during import: Cannot invoke "com.atlassian.jira.issue.Issue.getIssueType()" because "issue" is null

my CSF file looks like below. I am trying sample import only but still its giving me error.

Summary, Assignee, Reporter, Issue Type, Description, Priority "Test issue", abc.def@Hansencx.com, abc.def@Hansencx.com, Task, "Test Task",

email id in actual i am using correct one. Can someone help me for this please.


Answers:
author: Henning Stoll
body: Hello uma,

the cause for this is a Validator/condition set on workflow for Create transition which resulted in holding creation of Issue. Now in order to fix this you can either

* pass the input for desired fields in a CSV file as per the recommended setup in the validator or condition
* remove them from transition.

I hope this helps.


Tags: cloud

jira-cloud
Program Board: Capacity Calculation
Asked by Andrew:

I am using the Program Board Beta.

When i an an epic onto a spring i see the story points estimated but they are grey with a tooltip: "this issue has been estimated, but isn't included in estimate calculations".

How do i add to capacity calculations or learn more about showing capacity in Advanced Roadmaps and/or the program board?


Answers:
author: Dick
body: Not sure if this applies to your case, Andrew, but in datacenter Roadmaps containing Kanban projects mess with having storypoint-based capacity planning.

Hope this helps,

Dick


Tags: cloud

jira-cloud

jira-software

program
How to Add a Subscription
Asked by robert parra:

I've recently asked a question for creating a JQL query for a 7 day backward view on updates to my project stories/tasks/sub-tasks.   

I wasn't able to follow the directions so the Atlassian rep provided me with a created query. She said ' Please go to this link - '[https://united-dt.atlassian.net/](https://urldefense.com/v3/__https:/united-dt.atlassian.net/__;!!HYthtcT8!elTww3gbnXjELEFpNmQl6ycu1_tAWguvwXjYtM_JianEkAg8aXptk0U_9byINo2yB1YhKQ7AVzA6uAMPOHZoR0UX$)' and click **Add subscription** and set the preferred schedule when you want this report to be sent to your email.

The problem is, on my screen - I cannot find 'add subscription' anywhere.   
Can you tell me how to find a subscription to add?

The first exchange I received provided this instruction;   
You can use filter subscription to get email notification for all issues returned by your saved search.  
Here's a sample JQL query to get previous week's tickets:

###### project = "CDR Aircraft CyberOps" AND assignee = currentUser() AND (resolutiondate \>= startOfWeek(-1) OR updatedDate \>= startOfWeek(-1)) {#toc-hId-1052573777}

<br />

thank you  
Robert


Answers:
author: Samuel Gatica
body: Hi [@robert parra](/t5/user/viewprofilepage/user-id/5451885)

Welcome to the community!

Check the following doc:

* [Subscribe to a filter](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter)
* [JQL: Using filters and subscriptions](https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4)

***One item to check is that you have the 'Manage Group Filter Subscriptions' global permission. This is required to set subscriptions for other users/groups.***

Hope this helps!

Best regards

Sam

comments: author: robert parra
body: Excellent - thank you. Works like a champ.


Tags: cloud

jira-service-management

jira-service-management-cloud
HELP!? Remind assignees on issues not updated after 5 days
Asked by Christopher Borges:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342574iD0F42889038E853F/image-size/large?v=v2&px=999 "Capture.PNG")

### Remind assignees on issues not updated after 5 days link for rule is busted. Any help to figure out the rule template will be appreciated. {#toc-hId--2146506824}


Answers:
author: Bill Sheboy
body: Hi [@Christopher Borges](/t5/user/viewprofilepage/user-id/5571751) -- Welcome to the Atlassian Community!

You are correct: the link to that template rule is broken from the documentation, template rule pages:

<https://www.atlassian.com/software/jira/automation-template-library#/rule/9918920>

Here is the correct link for it, which I found by navigating to the complete rule list and then searching the template rules:

<https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/9918920>

You could submit a feedback item to Atlassian to let them know the link is broken.

Kind regards,  
Bill


author: Samuel Gatica
body: Hi [@Christopher Borges](/t5/user/viewprofilepage/user-id/5571751)

Welcome to the community!

To set up a rule in Jira Automation that reminds assignees if issues haven't been updated after 5 days, you can create a custom automation rule

Create a New Rule:

* **Trigger** : Scheduled trigger running daily.  
  Select the Scheduled trigger.  
  Configure the schedule to run every day, or at your preferred frequency.  
  Set the JQL to filter issues that haven't been updated in the last 5 days:  
  jql  
  ***updated \<= -5d AND status != Done AND assignee IS NOT EMPTY***
* **Action**: Send a reminder email/Slack message to the assignee.

![Screenshot_4.png](https://community.atlassian.com/t5/image/serverpage/image-id/342576i54CEEAEAC3084C56/image-size/large?v=v2&px=999 "Screenshot_4.png")

Hope this helps!

Best regards

Sam


Tags: cloud

jira-cloud
how to calculate
Asked by Viktoria Soldatova:

How can I make this formula in Automation  
- value change make

=(Days left this year)\*Field1/Days past this year


Answers:
author: Bill Sheboy
body: Hi [@Viktoria Soldatova](/t5/user/viewprofilepage/user-id/5289998)

That should be possible using the date / time and math functions:

<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>  
<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/>

Perhaps start by using the startOfMonth() and endOfMonth() and perform diff() operations relative to {{now}}

I recommend using a test rule to write your calculations to the audit log to confirm they work as needed.

Kind regards,  
Bill

comments: author: Viktoria Soldatova
body: it does not work


author: Viktoria Soldatova
body: you can write the formula if you know how. thanks


author: Bill Sheboy
body: For a question like this, context is important. So the community can help, please provide:

* explain what is not working as you expected
* an image of your complete automation rule in one image
* an image of the rule action(s) where you are performing the calculation
* an image of the audit log details showing the rule execution


Tags: cloud

jira-cloud
New Employee Onboarding
Asked by Salik Chishti:

HI

I am new to Jira and trying to use JWM. I want to use the New Employee Onboarding to create a on boarding process for the company.

Is it better to create a Team managed project or a company managed project? We want the issue to to create tasks and sub tasks for different teams within the business and how can we automate task creation for these different teams?


Answers:
author: Matthew Canham
body: Hi Salik, Matt here from the JWM team. For new customers we recommend starting with a team-managed project as there's less of a learning curve to configure the project.

See [this documentation page](https://support.atlassian.com/jira-work-management/docs/what-are-team-managed-and-company-managed-projects/) for a full list of differences between team and company managed projects.


author: Kate (izi)
body: Hi Salik,

You can take a look at the post in Community:

<https://community.atlassian.com/t5/Marketplace-Apps-Integrations/3-Ways-to-Organize-Employee-Training-in-Confluence-Jira-or-G/ba-p/1874348>

Maybe it will be helpful.

If you are open to organizing new hire onboarding in Confluence, you can consider **[izi LMS](https://marketplace.atlassian.com/apps/1214110/izi-for-confluence-lms-training-courses-quizzes?hosting=cloud&tab=overview&utm_source=atl_community&utm_medium=answer&utm_campaign=quizzes-traffic-sources&utm_content=New+Employee+Onboarding)** for that.

Cheers,

Katerina


Tags: cloud