youngmon/atlassian-qna huggingface dataset:
????
Asked by ???:

?? ????? ???? ??? ????? ???? ????.


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/>

<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>


Tags: cloud

confluence-cloud

not-applicable

organization-administration
Personal space doesn't show content anymore
Asked by Francesco Galizzi:

I reordered the pages in my personal space, and now I don't see the pages tree under "content" (in the sidebar) anymore. To see the tree again I have to:

1. Click on "Change view".
2. Select "My visits".
3. Select a page from my space.
4. Click on the "X" in "View: **My visits**".

Is there a way I can fix this?


Answers:
author: Barbara Szczesniak
body: [@Francesco Galizzi](/t5/user/viewprofilepage/user-id/5579427) Welcome to the Atlassian Community!

Did you reorder your pages such that they are at the same level as the space overview page, rather than being children of the overview? This causes the pages to be classified as Hidden. In the Inclusions Library section on this page (<https://support.atlassian.com/confluence-cloud/docs/use-confluence-for-technical-documentation/#Create-an-inclusions-library--optional->), it says:
> Because you've moved the pages to the "root" of the space, they won't appear in the **Pages** section of your space. The pages will be picked up by other searches though, as they're normal Confluence pages.

You can go to **Space Settings \> Manage Content \> Reorder** and drag your pages back to below the space overview page.

comments: author: Francesco Galizzi
body: That's exactly what happened. Issue solved now. Thanks!


Tags: cloud

confluence-cloud
Database "Page link" usage
Asked by LAL:

How do you use "Page details field" on databases?

It contains "Page link" option, but this does not show any options to select pages from, does not search pages when content is typed nor does it accept links.

What am i supposed to put there to get page details?

![Screenshot 2024-08-29 094140.png](/t5/image/serverpage/image-id/344394i17DB312469682B05/image-size/large?v=v2&px=999 "Screenshot 2024-08-29 094140.png")


Answers:
author: Kristian Klima
body: Hi [@LAL](/t5/user/viewprofilepage/user-id/4029771)

You must first insert or import your pages into the Database. The Page Link option just tells the DB which resource to pull the data from.

I [wrote an article](https://community.atlassian.com/t5/Confluence-articles/Use-Databases-for-your-docs-life-cycle-management-updated/ba-p/2663479) here on Community that shows how to import all pages from a space into the database.

Hope it helps.

comments: author: LAL
body: Thanks this was helpful.

It seems that if Jira is connected to the database the Confluence options cannot be used, but this is not indicated in any way.

In addition, the Confluence database does not seem to really work at all. Have you tried using a filter to filter Confluence pages by space? That does not seem to work at all.

I wonder why they released databases in this condition. There seems to be tons of bugs


author: Kristian Klima
body: I'm using DB as a kind of docs life cycle management toll (product documentation) and it's confined to a single space...

The thing is, and I'm not being apologetic here, that DBs were originally designed for a different purpose, not for page management, so we're pushing the boundaries a bit here.

Try looking into this - <https://www.kolekti.com/getpanorama>

It's an upcoming app that, to my knowledge, can become my go-to tool for LCM and high level content management.


author: LAL
body: That's reasonable and I don't mean to be mean to the Atlassian team, but I have 20 documentation spaces to manage and I already got excited that this feature might have all the things I need without adding more apps to our instance.

I'm just disappointed that this wasn't released in a better state.

Let's see what the future brings.


Tags: cloud

confluence-cloud

database
Can I restrict confluence documents to certain JSM customers
Asked by Ross ODonovan:

I have set up a portal that contains confluence documents for JSM customers to read. I want to group these customers so I can manage who can view certain documents. Some documents are restricted to certain users.

Is it possible to group the customers accordingly, or do they need to sign up for Atlassian? If they sign up for Atlassian, I can group them accordingly but then I would have to pay for their licenses. Otherwise, is there any way I can manage who can see certain articles without having to pay for each user?


Answers:
author: Kishan Sharma
body: Hi [@Ross ODonovan](/t5/user/viewprofilepage/user-id/5579357)

Welcome to the Atlassian Community!

While there's a way to group customers into an Organization in JSM, you cannot use it to manage access to certain confluence pages. In JSM, grouping and managing access on a per-user basis is not as granular compared to having users in Confluence.

Confluence allows you to make certain spaces or pages publicly accessible, meaning anyone with the link can view them without logging in. There's no additional cost involved here since the user's don't need confluence license. However, this approach is not useful if you have sensitive information.

If you want more granular control over which customers can view specific documents, each customer would need an Atlassian account (Confluence license). You can then use Confluence groups to manage their access, but this would need you to purchase confluence license for each user.

comments: author: Ross ODonovan
body: Thank you Kishan. We were hoping to restrict certain Confluence pages to certain customers without having to pay for each customer, which won't be viable if we have thousands of customers. Back to the drawing board!


Tags: cloud

confluence-cloud

jsm
Page goes blank while on edit mode
Asked by Sai Pradyumnan P:

I am trying to edit my Confluence page, but it displays a blank page every time I try to do so. I have tried fixing this using some fixes mentioned in the community -   
1. Edit mode

2. Publish blank changes

3. Revert to a previously published version

But this doesn't fix the issue. It still persists. Please help me fix it.


Answers:
author: Patricia Modispacher _appanvil_
body: Hi [@Sai Pradyumnan P](/t5/user/viewprofilepage/user-id/5579308), thanks for your question! ?

Did you check your browser cache? Sometimes, a corrupted browser cache can cause issues like blank pages.

Or do you have any browser extensions?

<br />

Have you made any recent changes to your Confluence setup or plugins?  

comments: author: Sai Pradyumnan P
body: I have tried clearing it, and also tried it on another machine's browser, and I was facing the same issues.  

I do not have any browser extensions installed either.  

No, I have not recently changed anything on Confluence / plugins.


Tags: cloud

confluence-cloud
How can you do a merge import into a confluence database?
Asked by Daniel Park:

I want to include some reference data into a confluence database for lookup in other databases.   

The reference data has a key, but other values that change from time to time.   

e.g.   
Table fields (For reference)

* ID
* Name
* Criticality

When I do the first import it works well, I can get everything listed out, but as the reference data changes id like to be able to reimport the file and have the values update automatically.   

<br />

e.g. for the import first entry {ID=1, Name="Space doc manager", Criticality="High"}  

Then outside of confluence, "Space doc manager" is renamed to "Station CRM" in that case I would import a record that looks like {ID=1, Name="Station CRM", Criticality="High"} and Id like the database to automatically update the name associated with record ID=1  

<br />

This is the document that I've reviewed so far: [Import data into your database \| Confluence Cloud \| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/import-data-into-your-database/)


Answers:
author: marc -Collabello--Phase Locked-
body: Currently Confluence databases don't support the re-import of data with an update of the original data.


Tags: cloud

confluence-cloud

database
How do I restrict users to only see older Approved versions of Revised documents?
Asked by Ned Kost:

I want to build a workflow that allows documents to be edited or revised. When document is being revised, it will show the Approved version to everyone except the person working on the revision.

Is this possible without 3rd party plugins?

Thank you!


Answers:
author: Mikael Sandberg
body: Hi [@Ned Kost](/t5/user/viewprofilepage/user-id/5579107),

Welcome to Atlassian Community!

No, currently that is not possible to do without an app. I have used [Comala Publishing](https://marketplace.atlassian.com/apps/143/comala-publishing?hosting=cloud&tab=overview) in the past for this scenario together with Comala Document Control for the review process.

comments: author: Ned Kost
body: Wow, thank you for the fast response!

Would it be possible to automate adding a banner when the page goes back into revision? I'm thinking the banner could link to the most recently approved version, and be removed once the page goes back into an approved state.


author: Mikael Sandberg
body: That's a good question and looking at the automation for Confluence you would have to use a web request to update the page, and I am not sure if that would leave it in draft mode or if that request would also publish the page. I know automation will support the new [live edit](https://support.atlassian.com/confluence-cloud/docs/create-and-collaborate-on-live-edit-pages-in-confluence/) which was announce [here](https://community.atlassian.com/t5/Confluence-articles/Automation-for-Confluence-Now-Compatible-with-Live-Edit-Pages/ba-p/2796237).


author: Kristian Klima
body: [@Ned Kost](/t5/user/viewprofilepage/user-id/5579107)

Comala workflow apps (there are three catering for varous scenarios), add their own 'label' to every page indicating the workflow status.

You'll find it among the details such as last updated, 2 min read, 10 people viewed etc.

What [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) suggests that you'll have two spaces - your working space with the workflow app and restricted access, and the target space for content viewing with more open access.

The Doc Control and Publishing app work together.

So your page can go from Draft to Review to Rejected to Review to Complete. When it hits Complete, it can be automatically or manually 'Published' to the Target space by Comala Publishing. This automation is built into the apps, no need for Confluence automation.

The idea is that you keep your workflow (the document preparation process) in one space, while your readers will only access approved pages.


Tags: cloud

confluence-cloud
Troubleshooting Page Load Performance Issues in Confluence: Best Practices
Asked by ABDUR REHMAN:

I've been encountering page load performance issues in Confluence, particularly with large content pages that include multiple attachments and embedded images. Despite optimizing content and using performance-enhancing plugins, the load times remain slow, affecting user experience. Has anyone else dealt with similar issues or found effective strategies to improve page loading speeds in Confluence? I'm also curious if there are any specific settings or configurations I might be overlooking. For those managing app-based content like my [LokLok APK](https://loklokmods.com/) website, maintaining optimal performance is essential.


Answers:
author: Gonchik Tsymzhitov
body: Hello,

is this Confluence cloud?

or Confluence DC?

You can use like this service to double check latency <https://check-host.net/>

Cheers,

GT


Tags: confluence-unknown-hosting-type

unknown-hosting-type
How to import csv file to Confiforms that has checkbox fields?
Asked by Jane Smith:

I'm trying to convert a Numbers file that uses Checkboxes into a Confiforms page so that individuals can self-add themselves to select agenda items. Due to company restrictions, we cannot allow shared documents to be edited via shared link, which would result in many "request to be invited to the file" emails to myself.

I have the Confiforms file set up, but because the field is checkbox, all the import responses default to "no" despite there being "yes" (checked boxes in the Numbers file). How do I override this?

I tried to first set all the fields to text and did the import, resulting in the correct "yes" and "no" selections, but when I reverted the fields to checkbox, it set all the selections to "no".


Answers:
author: Alex Medved _ConfiForms_
body: Hi [@Jane Smith](/t5/user/viewprofilepage/user-id/5373594)

Values supported by the checkbox field are *true* and *false*

These are expected as the values you import

Alex


author: Jane Smith
body: Actually I ended up just figuring it out now... I set "yes" to "TRUE" and "no" to "FALSE" and looks like it worked.


Tags: addon-com.vertuna.confluence.plugins.confiforms

confiforms

confluence-unknown-hosting-type

unknown-hosting-type
CalDAV Calendar
Asked by Konstantin Mironov:

Hello.

I looking solution for integrate our CalDAV Server with Confluence. We need Calendar component with CalDAV support. It exists?

Thank you.


Answers:
author: Jenny
body: We're excited to announce that we've now shipped two-way syncing (CalDAV) between Team Calendars Server and your preferred calendar app.

Check out the [6.0 release notes](https://confluence.atlassian.com/teamcal/team-calendars-6-0-release-notes-947182030.html) for more details.


author: Mallmann
body: Hello Konstantin,

I'm afraid we do not have support for CalDAV on our Team Calendars plugin yet.

We do have an Improvement Request, though, as follow the link: [](https://jira.atlassian.com/browse/TEAMCAL-113)<https://jira.atlassian.com/browse/TEAMCAL-113>

Please, feel free to update that ticket with your request.

Best regards,

Eduardo Mallmann

Atlassian Support

comments: author: childnode
body: Any alternatives known? It's open and unresolved since 4 years now ;(


Tags: caldav

calendar
Best way to note working from home in Team Calendars
Asked by Dave Denis:

There are different event types in calendars but nothing that seems to fit a general "not in the office but working" like working from home or working remotely. What do you recommend or use yourselves for this? Any chance of getting a new event type added to Team Calendars?


Answers:
author: Giuliano C.
body: Hey Dave,

In this case, we could try to perform some customisations to get the new event type created or since this is a good option, we just created a Feature Request based on this:

[Different Event Types](https://jira.atlassian.com/browse/TEAMCAL-2404)

I suggest you to vote on it and also share some thoughts from your side, so we could definitely check this with our developers. :)

Hope it helps ya!

Cheers,

Giu


author: Dave Denis
body: Thanks Giu
How can I enable Time Zones in Team Calendars
Asked by Felix Sargent:

My team's calendar's time zone is in CST, so I've created events that start at 1000CST (their time). I'm out in PST land, but my iCal events now show those events starting at 1200 PST.

What gives?

Can I make time zones more explicit for the calendar view, and function properly in iCal?


Answers:
author: Felix Sargent
body: OnDemand means I can't edit time zones or reset the clock on the server.
Reports on Confluence Team Calendar
Asked by Filiz SARIKURT:

I want to be able to get a report which shows selected activies (events, leave, travel, birthday, etc. or if it is not selected, all of them) of the selected user.

Is there any way avaliable?


Answers:
author: Milo Test
body: Be sure to vote for (and watch) this feature request:

<https://jira.atlassian.com/browse/CONF-51114>


author: Rodrigo Martins
body: Hi, we also need this function, have you guys managed to get this sorted? Thanks


author: Marco Bolduc
body: Did you figure out how to do? I also need this function.
Team Calendars - .ics import
Asked by Chuck Gould:

I have been routinely exporting .ics files from Team Calendars as a backup. I am now faced with actually having to use them as a team member accidentally altered several events in the calendar.

Is it better to:

a) delete and recreate the calendar, importing the backup file?

or

b) simply import the backup .ics file and remove offending events

My main concerns is understanding the behavior of the import.

Does importing from a backup .ics file blindly add all events or is it smart enough to not add duplicate events?

Thanks for any guidance you can provide.


Answers:
author: Chuck Gould
body: It appears the import function only creates a new calendar. The answer was to import backups unto a new calendar and delete the old one. Better than nothing.


author: Mark Douglas
body: any suggestion?
Confluence Team Calendar Event Type
Asked by James DeWinde:

Hello - I have Confluence Team Calendar - is there a way to 1) Define your own Event Types. 2) For Event Types is there a way to color code the event type and where would this be changed?


Answers:
author: James DeWinde
body: Thanks


author: Sherif Mansour
body: This was asked before here: <https://answers.atlassian.com/questions/215236/create-event-types-in-the-confluence-calendar>
Confluence on-demand team calendar -- intelligent picker won't allow myself as a valid user
Asked by Jason Radisson:

I've tried typing my username, full name and just me and none are valid.


Answers:
author: HenriqueA
body: Hi Jasons,

The content reindex should solve this issue. To perform a content reindex you can go to **General Configuration \> Content Indexing**.

Kind Regards,

Henrique Lechner


Tags: cloud
team calendar: search for events
Asked by eclipse:

after my team has added a couple of hundred events, we would like to be able to search for one to see when it happened.

how can we search for events? if it's not possible, when is this feature going to be available? (we are going to switch to a shared google calendar until search is available...)


Answers:
author: Suren Raj
body: Hi lucggg,  

The Team Calendar search for event it is not searchable at the moment. However there's an improvement request regarding this. For more information please refer to this improvement ticket.

\* [](https://jira.atlassian.com/browse/TEAMCAL-168)<https://jira.atlassian.com/browse/TEAMCAL-168>

Feel free to add your comments to the discussion, vote on it and add yourself as a watcher for future updates. Also, please bear in mind the following document on how we schedule features for [inclusion in our products](http://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy).


author: Andy Ng.
body: You can use my add-on to search for event of calendar !

<https://marketplace.atlassian.com/plugins/com.elitesoftsp.confluence.calendar.insights.plugins/server/overview>
Does iCalendar update?
Asked by james rich:

I want to be able to share the Calendar that is in JIRA. I see there is an export iCalendar link, but it seems this only imports the issues that are on the calendar at that time. If I add many more issues to it later, the calendar does not get updated in my viewer (Google Calendars)

Is it supposed to update or is it just a straight Export?


Answers:
author: james rich
body: seems it is static and does not update. too bad, that would be an amazing feature.


Tags: ical
Multi-Client Environment - 1 Service Desk or Multiple?
Asked by jason gill:

My company is a service provider who service multiple clients. Our clients have different SLA's and Business hours.

I want our guys to be able to see all of their issues in a single queue, but I also want to be able to assign different SLA's to issue milestones for each customer and set up different business hours calendars for each.

Can someone what is the best approach is that will meet all these needs and do you have any links tips on how to implement this?

Any help would be greatly appreciated.


Answers:
author: &(*&)#)_*#@@(*)(@*)(*@
body: service desk 1 - n clients

You dont need any Customer **text field ,** jira provides some handy **user custom field** and**group custom field**

You can then use those group and user custom field in your workflow and project role definition.

Jira service desk is a plugin that run on top of a jira server .. you can refine the jira behaviour to match your requirements ( no doubt about that) You may want to read the jira admin configuration guide or ask your local atlassian expert :)

best regards


author: Deb Martinez
body: Hi Jason,

Yes, Service Desk totally does all of this! The SLA's are configured based on a JQL query, so you can easily configure an SLA for client=ABC. The newest version of Service Desk (v1.2) has SLA Calendars - so you can configure business hours.

[](https://confluence.atlassian.com/display/SERVICEDESK/SLAs)<https://confluence.atlassian.com/display/SERVICEDESK/SLAs>

There is a section on the Calendars.

Deb

comments: author: jason gill
body: Thanks Deb,

One more question around this. If going with a single service desk for all customers, what is the best way for customers to define which client they are from.

Customer text field where they manually type the client company name? Is there a way to validate that field so they type the correct thing?


Tags: calendar

jira-service-desk

sla
Team Calendars Events created from Jira Issue dates not visible to others on team
Asked by ChristaF:

We have a few teams with Team Calendars trying to use events with Jira Issue Date filters that are having issues. I have confirmed the filters are all shared with everyone. The user has created a calendar and added filters when viewing calendar no other users can see the the events displayed on the calendar. I created a calendar and added the same filters and events are visble to everyone, we seem to be creating and adding filter in the same way. Any idea why events in some users calendars are not visible to other users?


Answers:
author: ChristaF
body: After more troubleshooting we discovered that if the calendar has multiple Jira Issue Date filters if one of the filters is private and all the others are shared none of the filters will be visible to anyone but the owner. [](https://jira.atlassian.com/browse/TEAMCAL-2109)<https://jira.atlassian.com/browse/TEAMCAL-2109>


Tags: event

team
How to filter calendars in Team Calendar
Asked by Masahito Shimauchi:

Currently, all calendars added to a Confluence page will be displayed together in the calendar. However, if we have 10 calendars added, it becomes harder to view the events calendar. How can be set it in a way that only events of a selected calendar will display? (like a filter method)


Answers:
author: Masahito Shimauchi
body: We had to upgrade our plugin to enable filtering however the function is only available to logged in users. Is there any ways to make this available to anonymous users as well?

comments: author: Masahito Shimauchi
body: It is an ongoing enhancement request. [](https://jira.atlassian.com/browse/TEAMCAL-292)<https://jira.atlassian.com/browse/TEAMCAL-292>


author: Masahito Shimauchi
body: We had to upgrade our plugin to enable filtering however the function is only available to logged in users. Is there any ways to make this available to anonymous users as well?
What's append after Team Calendards commercial licences expire ?
Asked by GillesCM:

What's append after Team Calendards commercial licences expire ?.  
Can I use an eval licence waiting renewal commercial ?


Answers:
author: Jim C.
body: The Team Calendars commercial license is perpetual, so when the maintenance expires to license continues to operate the same as it did while under active maintenance. What you are renewing is access to technical support and access to new releases of the software. So, there is no need to enter and evaluation license to continue using Team Calendars .


Tags: confluence