youngmon/atlassian-qna huggingface dataset:
We aren't able to convert this page yet; once we solve this issue, the page will be convertible
Asked by Silke Baumgarten:

We get the error message: "We aren't able to convert this page yet; once we solve this issue, the page will be convertible" on one page.

Any hints what we can do to convert this page nevertheless?


Answers:
author: Dave Mathijs
body: Hi [@Silke Baumgarten](/t5/user/viewprofilepage/user-id/4040625) , what steps are you taking to "convert" a page? Are you exporting it to Word or PDF?

comments: author: Silke Baumgarten
body: On a normal functioning page I press the button down on the page. (see screenshot) to convert the page from the old editor (server) to the new editor (cloud).

![Editor Error.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/243107i49A488CD7A37C088/image-size/large?v=v2&px=999 "Editor Error.JPG")

Yes, we are using scroll export word to export the pages but I don't see why this matters :)


author: Dave Mathijs
body: Thanks for the clarification, please refer to this article for more info:

[Convert pages to the new editor](https://support.atlassian.com/confluence-cloud/docs/convert-pages-to-the-new-editor/)


author: Dave Mathijs
body: In this case, I would submit a support request with Atlassian directly as the conversion seems to have been rolled out to your site, but gives this error.


author: Silke Baumgarten
body: Thank you for your help!

I will do this. Your link was unfortunately one that I already found too, but it didn't help for this page.

Have a nice day :)


author: Dave Mathijs
body: You too Silke, hopefully it gets fixed soon. ??


author: Jean Canazzi
body: I just got that error ; the workaround for me was to wait a few minutes with the editor open. The warning message eventually disappeared, replaced with a "convert" button.


Tags: cloud

confluence-cloud
After the homepage of the browser is refreshed for several times, an error 500 is reported
Asked by wu_junjie:

Previous operation: There was a power outage for a period of time before, the wiki could not start normally, the log was a plug-in error, so the database deleted the content in the "plugindata" table, and then cleaned up the files under /opt/atlassina/confluence/temp/\* and var/atlassina/confluence/plugin\*, and returned to normal after restarting the wiki

Now the access error is reported:

![Snipaste_2023-03-01_15-30-07.png](https://community.atlassian.com/t5/image/serverpage/image-id/243060i4D1960DB6607E712/image-size/large?v=v2&px=999 "Snipaste_2023-03-01_15-30-07.png")

log?

![Snipaste_2023-03-01_15-32-55.png](https://community.atlassian.com/t5/image/serverpage/image-id/243062i69CE4AE32E484530/image-size/large?v=v2&px=999 "Snipaste_2023-03-01_15-32-55.png")


Answers:
author: Alex Koxaras _Relational_
body: Hi [@wu_junjie](/t5/user/viewprofilepage/user-id/5008106)

Can you take a look at this <https://jira.atlassian.com/browse/CONFSERVER-57582> and see if the suggested workaround will resolve your issue?

comments: author: wu_junjie
body: This question I know, the main one is:

01-Mar-2023 12:05:08.358 SEVERE \[http-nio-8090-exec-4\] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage\[errorCode=500, location=/ 500page.jsp\]  
java.lang.StringIndexOutOfBoundsException: String index out of range: -2


Tags: confluence-server

server
??????????????????????????????????
Asked by ????:

1. **???????????????????????????????????**
2. **??????????????????????????????????**
3. **???????????????????????????**


Answers:
author: Benjamin
body: Hi [@????](/t5/user/viewprofilepage/user-id/5159062) ,

```
???????????????????????????????????????????????????????
```

<https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/>


Tags: cloud

confluence-cloud
AQL API Search if the user exist with the email id
Asked by Premasiri, Hari:

Hi All,

Can someone help me to correct the below API, I am searching in Atlassian Asset if anybody exists with an email = test@test.com

<https://api.atlassian.net/jsm/insight/workspace/{{workspace_ID}}/v1/iql/objects>?objectSchemaId={{Schema_ID}}\&iql=Email=test@test.com  
Thank you


Answers:
author: Premasiri, Hari
body: Figured out. URL (api.atlassian.com)should end with .com not .net

[https://api.atlassian.com/jsm/insight/workspace/{{workspace_ID}}/v1/iql/objects](https://api.atlassian.net/jsm/insight/workspace/%7B%7Bworkspace_ID%7D%7D/v1/iql/objects)?objectSchemaId={{Schema_ID}}\&iql=Email=test@test.com


author: Premasiri, Hari
body: Hi [@Benjamin](/t5/user/viewprofilepage/user-id/3275402)

I am using it on Postman and I getting 404


author: Benjamin
body: Hi [@Premasiri, Hari](/t5/user/viewprofilepage/user-id/5159076) ,

This article should give guidance on executing the Asset API using AQL.

<https://community.atlassian.com/t5/Jira-Service-Management/Using-the-AQL-API-to-query-assets/qaq-p/2190698>

-Ben

comments: author: Premasiri, Hari
body: hi [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) as I am new to the API, I cannot figure it out. how to construct


author: Benjamin
body: Hi [@Premasiri, Hari](/t5/user/viewprofilepage/user-id/5159076) ,

It depends where and how you execute the query.

Would try this first:

<https://api.atlassian.net/jsm/insight/workspace/{{workspace_ID}}/v1/iql/objects>?qlQuery=objectSchemaId={id} and Email=test@test.com

If you are doing a curl query, you may need to encode it like what is mention in the article.

-Ben


Tags: cloud

confluence-cloud
How to add or remove borders to a table?
Asked by Archana:

I have a page with 3 sections

Section 1: Shows content in table format

Section 2: Shows content in table format

Section 3: Registration form which was designed in table format

I want to show table borders on section 1 and 2 but not section 3. How can I do it?

Currently, I have the below code in section 3 to Not to display the border. However, when I put this code, the borders on section 1 and 2 tables were also removed. Can someone help with this?

<br />

\<STYLE\>  
td.confluenceTd { border-left: 0px solid rgb(200,200,200);  
border-top: 0px solid rgb(200,200,200);  
border-right: 0px solid rgb(200,200,200);  
border-bottom: 0px solid rgb(200,200,200);  
}  
.wiki-content h2 { font-weight: bold;  
font-size: 4px;  
color: red}  
\</STYLE\>


Answers:
author: Alex Medved _ConfiForms_
body: Hi

You code does not target "section 3" specifically - it targets ALL the td.confluenceTd elements on the page

When yo say it's a section - do you mean you use a "Section" macro in Confluence?

Alex

comments: author: Archana
body: Yes Alex. I used section macro. How to make it specific to the 3rd section?


author: Archana
body: How can it be done when we are not uding the section macro? but instead use the page layout sections that are available?


author: Alex Medved _ConfiForms_
body: Do you have a DIV macro or Confluence source editor plugin may be?


author: Archana
body: Unfortunately. I dont have any one of them.


author: Archana
body: I was able to fix it with section headers :)


Tags: cloud

confiforms

confluence-cloud
Are Server licenses still available?
Asked by Mark Kimmons:

I recently received a new Confluence license and when I attempted to install it on my server, not a cluster, the license stated that I had to migrate to a cluster to use the new license. Those aren't the exact words but I don't have a cluster environment and don't need one. I'm guessing that I was given the wrong license....


Answers:
author: Nic Brough -Adaptavist-
body: No, server licences went away a while ago. But you can still renew existing ones (through to 2nd Feb 2024, when all server products reach end of life)

If it is talking about clustering, then you have a data-center licence, not a server licence.

These can be dropped into Server installations directly, you don't actually need to do any clustering (a server is the same thing as a single-node cluster). You'll get a warning, but it should work on the single node fine. I've got an install I flip between DC and server when I want to do some types of testing, and it really is just "add the licence for the one you need to run"


author: Mirek
body: Hi [@Mark Kimmons](/t5/user/viewprofilepage/user-id/5158940)

Overall since Feb 2021 there is no option to buy a new Server license, so if you mention that you recently received a new license I guess this is a Data Center version. Especially if that any message is saying about cluster environment.

So i guess you would like to set up a fresh application on a new server, is that correct?

If so what exact steps are you doing? Do you follow any guide?


author: Dave Mathijs
body: Hi [@Mark Kimmons](/t5/user/viewprofilepage/user-id/5158940) welcome to the Atlassia Community.

Server licences are no longer available, it's either Data Center or Cloud.

With Data Center, a cluster is not mandatory though.

Have you already installed Confluence?


Tags: confluence-server

server
NDA and Security of Information/Data when granting "Data Access" to Atlassian Support
Asked by Mark B Wager:

I've reviewed the details about granting us data access to your site on the [Data Access Request FAQ](https://confluence.atlassian.com/cloudkb/data-access-request-faq-1124175285.html).

This did not answer my question about how our data is handled, protected, and assurances it is not shared with others.

Related to "Data Access" and site access, required for Atlassian to help troubleshoot and fix problems as part of a support ticket, what is the official non-disclosure agreement in place when we allow the Atlassian team access to our data?

Thank you,

Mark


Answers:
author: Andy Heinzer
body: Hi [@Mark B Wager](/t5/user/viewprofilepage/user-id/3628976)

Atlassian support operates under the terms of our Software License Agreement documented in <https://www.atlassian.com/legal/software-license-agreement>

Specifically if you search that document for section **12. Confidentiality**

That section will explain in detail that Atlassian does not share this data with any third parties. From that page:
> Except as expressly authorized herein, the Receiving Party will (1) hold in confidence and not disclose any Confidential Information to third parties and (2) not use Confidential Information for any purpose other than fulfilling its obligations and exercising its rights under this Agreement. The Receiving Party may disclose Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know, provided that they are bound to confidentiality obligations no less protective of the Disclosing Party than this Section 12 and that the Receiving Party remains responsible for compliance by them with the terms of this Section 12.

I hope this helps to clarify. I will look to update that FAQ as well to help others that might have the same question.

Andy


author: Mark B Wager
body: Will no one at Atlassian answer this question for the Community?


Tags: cloud

confluence-cloud

jira

jira-cloud
Is it possible to future date edits to knowledge base articles?
Asked by Gwendolyn Cummings:

My company is re-implementing one of our standard software packages. This update will require multiple updates to articles in the Confluence knowledge base. These updates will only be valid after the launch date. Instead of trying to update all the articles the weekend before the Monday launch date, it would be great if we could update the articles the week before and set them to publish at a staggered rate beginning 12:01 am the date of the launch.

Is there an uncomplicated way of making this happen using version 7.13?


Answers:
author: Aron Gombas _Midori_
body: Write the new content in a space that is not visible for your audience:

1. It could even be a personal space (if the updates to be written by a single person)
2. It could be a shared space, but with read/write permissions limited to the editors (if the updates to be written by multiple persons)

When time comes, just move the new content where it should be and archive the old contents.


author: Mirek
body: Hi [@Gwendolyn Cummings](/t5/user/viewprofilepage/user-id/5158889)

If I correctly understand I guess the easiest OOTB way.. if you create all articles under a (View) restriction on a parent page then all child pages would also not be visible until the restriction is removed, so you should be simply able to remove the restriction at 1201 and everything become visible to everyone.


Tags: confluence-server

server
ATT ATLASSIAN TEAM - Our Confluence site has been suspended even though we were on free plan
Asked by Sam Hammond:

Hi there,

Our Confluence site itactechnology.atlassian.net stopped working this morning with the error:

"Your Atlassian Cloud products are suspended"

I tried to go to the [admin.atlassian.com](https://admin.atlassian.com/) and [payment details](https://confluence.atlassian.com/display/Cloud/Manage+your+bill+for+Atlassian+products) links supplied on screen but out site doesn't actually appear in them...I can't work out what has happened!

We need an Atlassian team member to look at this ASAP. We've always been on the free plan and never had a problem before so I've no idea why we would suddenly be suspended but it is quite distressing. Being on the free plan, we can only post here for support and can't contact them direct.

UPDATE: It seems at some point we have unknowingly tipped over the 10 user limit and a trial was initiated, then expired. I have now removed all the surplus old users so we are back down to 6...I also found a way to contact support direct to request our account be reinstated as this "trial" has given us access to the support form...awaiting a response

Atlassian team, please help!

Thank you, Sam


Answers:
author: Sam Hammond
body: Solved! Atlassian support had to reactivate the account and I then changed it from Standard to Free in the billing section of admin.atlassian.com. All working again so far...


Tags: cloud

confluence-cloud
Table Transformer Macro - Export to PDF Includes Hidden Source Data
Asked by Katie McGoff:

I am placing a Jira Filter Macro within a Table Transformer Macro. I have set up the Table Transformer Macro Options for Source Data to "Hide all Content". This displays properly on the Confluence page. However, if I Export to PDF, the PDF will display a copy of the source table at the bottom of the PDF.


Answers:
author: Katerina Rudkovskaya [Stiltsoft]
body: Hi [@Katie McGoff](/t5/user/viewprofilepage/user-id/4833209),  

Unfortunately, I couldn't reproduce the issue (app version 9.7.1): I have the Jira Issues macro wrapped inside the Table Transformer macro with a simple SQL query "SELECT T1.'Key' FROM T1".  

If I choose to hide all content, I see only a one-column table coming from the Table Transformer macro in my result pdf file.  

If I choose to show all content, I see two tables in my pdf file: a one-column table and a full table coming from the Jira Issues macro.  

So, please check what version of the app is installed for your instance and update if necessary.

comments: author: Katie McGoff
body: [@Katerina Rudkovskaya \[Stiltsoft\]](/t5/user/viewprofilepage/user-id/3738229) looks like you tagged the wrong "Katie McGoff", there are two of us apparently!

[@Katie McGoff](/t5/user/viewprofilepage/user-id/5158822) this was for you.


author: Katie McGoff
body: Hi [@Katerina Rudkovskaya \[Stiltsoft\]](/t5/user/viewprofilepage/user-id/3738229)

I played around with this more and realized it's only an issue when I have a table *inside* another table. Something like this table inside of a Table transformer macro:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/243544i1F6DF49E11114C19/image-size/large?v=v2&px=999 "Capture.PNG")  

Will actually export to PDF (or Word) like this. where the table-within-the-table is duplicated underneath the table:

![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/243545iCF1292E0058BE391/image-size/large?v=v2&px=999 "Capture2.PNG")  
One might argue that putting tables within tables is in general a bad idea (ha), so I did work around this by just not putting tables inside other ones.


author: Stiltsoft support
body: Hi [@Katie McGoff](/t5/user/viewprofilepage/user-id/5158822) ,

We see the issue now - indeed it is not a best practice to nest tables. For example, in Cloud editor you won't be able to do this at all.

But nevertheless we've created a ticket for our Server/DC roadmap and linked this question to it - we'll return to this thread when our developers make a corresponding improvement.

Thank you for reaching out!


author: Stiltsoft support
body: Hi [@Katie McGoff](/t5/user/viewprofilepage/user-id/5158822) ,

The fix was released in the 9.8.0 version of the app, please update.


Tags: confluence-server

filter

server

table

table-filter

table-filter-and-charts

table-transformer
Confluence Automations: Publish Blog with Template or Convert Page to Blog Component?
Asked by Mariya Rybak:

Our team uses blogs for weekly team meeting notes for the auto-chronology. We use a weekly team meeting notes template for this, and occasionally when folks forget about that, we have the template published as a template page to copy and convert to a blog.

Can I either directly setup an automation rule to publish a blog using a template (instead of a page) or convert a page to a blog if the page already exists?


Answers:
author: Elaine Hsieh
body: Hi [@Mariya Rybak](/t5/user/viewprofilepage/user-id/4480480) ,

<br />

Unfortunately, it is not possible to set up an automation rule to publish a blog using a template instead of a page. The blog template links to the blog creation page (and is not selectable via the automation template picker), and currently you cannot create any templates as blogs. It also isn't possible to use automation to convert a page to a blog.

What you could do is create a rule that will create a page with the weekly team meeting notes template at a scheduled frequency (e.g. once a week on Monday) and manually convert that page to a blog afterwards.

Let me know if this helps or you have any more questions

comments: author: Billy Bryant
body: [@Elaine Hsieh](/t5/user/viewprofilepage/user-id/4246297) is there any plans on implementing this functionality? Seems like a huge gap as there is no way to create a Blog Template for specific types of Blog Posts and there is no way to automate conversion of a Page to a Blog Post based on specific criteria.


Tags: automation

cloud

confluence-cloud
Restrictions for Confiforms Smart Multi-row?
Asked by Glen Collins:

Hello. Is there a restriction on Smart Multi-Row function where text field fill-in is not available in the main form?

I have a sub-form which contains a pulldown and fills in a text field based what you select in the pull down. It works just fine in the form itself but when used with the Multi-Row functionally, the field does not work.

I'm using the "Rules for Field Definition" to fill in the field. I'm asking the admin what version we are currently using so I don't have that information yet.

Thanks

Glen


Answers:
author: Alex Medved _ConfiForms_
body: Hi

Smart fields expect you to set the IDs of the records you link, that includes a smart multi-row

You cannot set a sub field in the form that smart multi-row is linked to, you can only set the smart multi-row field value itself

Alex

comments: author: Glen Collins
body: Thanks Alex for the information! That's too bad. I'll have to redesign the form input methodology to gather the info a bit differently.

Regards,

Geln


author: Alex Medved _ConfiForms_
body: Well, sorry about that, but field definition rules work on the "current form" only... and not on "sub forms"

Alex


Tags: confiforms

confluence-data-center

server
Custom Fields when Moving to Another Board
Asked by Lauren Jenkins:

I created a new board and transferred a card from an existing board. A few custom fields moved over, but not all of them. That's fine... but if I delete a Custom Field on my new board, will it be removed from my existing board?

I don't know how to test this and I'm concerned about losing data from my existing board.

Thanks!

Lauren


Answers:
author: milynnus
body: [@Lauren Jenkins](/t5/user/viewprofilepage/user-id/4843490)

Although the fields appears on the ne boards, the definitions it uses is specific to the board. If you remove the definitions on the new board it will not impact the board from which the card came from.

comments: author: Lauren Jenkins
body: Thanks!
How to reactivate user in Trello
Asked by Eva Kerekgyarto:

I have a deactivated user that I I'd like to reactivate to provide access to a single board, without adding them to a workspace. What's the problem here? How do I do that? On the members tab I cannot find any other button than 'remove user'.


Answers:
author: Eva Kerekgyarto
body: Hello, thank you for your help! I checked the link, but unfortunately I cannot find the layout which is shown in the tutorial. There is no 'reactivate' option for me (even though I am the admin). In the meantime I contacted customer service and they gave an email address where we can ask for reactivation. I hope that will work.


author: Michael Pryor
body: Go to the board you want to add the user to and invite them directly to the board. Don't worry about their status in the Workspace itself because you don't want them to be a member or the workspace.

comments: author: Eva Kerekgyarto
body: Hi Michael, thank you for your reply! We did try to add them directly to the board, but it still doesn't work. In the meantime I contacted customer service and they gave an email address where we can ask for reactivation. I hope that will work.


author: Suvradip Paul
body: Hi [@Eva Kerekgyarto](/t5/user/viewprofilepage/user-id/4843425) ,

Thanks for posting and welcome to the community.

I would suggest you to go through this trello guide for reactivating the user - <https://help.trello.com/article/1029-what-is-a-deactivated-user>. Basically. reactivating the user would give them regaining access to boards in workspace they are member.

comments: author: Suvradip Paul
body: Hi [@Eva Kerekgyarto](/t5/user/viewprofilepage/user-id/4843425) ,

Are you working as Workspace admin for the above case and are you in standard/premium ? I am asking because I think only they can see this option and the link above was part of premium.


Tags: user
Can't change my name
Asked by Don Patti:

I set up this account a long time ago and I am using it actively. I tried to go to the profile page to change my name, but I now can't. My account is linked to Atlassian.

Any ideas?


Answers:
author: Nic Brough -Adaptavist-
body: Log into id.atlassian.com with the Atlassian account, and you'll find you'll be able to edit it in there.

Probably.

You won't be able to edit it if you do not "own" the account. If the domain the account has been "claimed", it means the owners are now the organisation that claimed it, and you will need to ask one of their admins to update it.


author: Alex W
body: Hey [@Don Patti](/t5/user/viewprofilepage/user-id/3570412) - adding to [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)'s answer above, the exact page you can edit your Full Name and other profile details from is <https://id.atlassian.com/manage-profile/profile-and-visibility>

If you want to change your username, you can do this at <https://trello.com/my/profile>

comments: author: Don Patti
body: Thank you. It's odd. It was disabled initially. I was able to go to that page after logging out and logging in and changed my first and last name.