base url /secure/PortfolioPlanCreate.jspa?ref=1 keep giving error after installion
Asked by joshuand1990:

I think the plugin is not installed correctly or something to do with the database, tried reinstalling the portfolio plugin it still keeps showing this error, what can I do.

```
Caused by: com.atlassian.rm.common.bridges.jpo1.api.Portfolio1Exception: com.radiantminds.roadmap.api.Portfolio1Exception: java.lang.RuntimeException: Entity Manager not accessible via AODoorStop.	at com.atlassian.rm.common.bridges.jpo1.impl00.common.ExceptionHandler.handleException(ExceptionHandler.java:18) [?:?]	at com.atlassian.rm.common.bridges.jpo1.impl00.permissions.PluginPermissionsServiceBridge00.check(PluginPermissionsServiceBridge00.java:62) [?:?]	at com.atlassian.rm.common.env.permissions.JiraPluginPermissionsService.check(JiraPluginPermissionsService.java:33) [?:?]	... 262 moreCaused by: com.radiantminds.roadmap.api.Portfolio1Exception: java.lang.RuntimeException: Entity Manager not accessible via AODoorStop.	at com.radiantminds.roadmap.common.api.DefaultApiPortfolioPermissionsService.check(DefaultApiPortfolioPermissionsService.java:31) [?:?]	at com.atlassian.rm.common.bridges.jpo1.impl00.permissions.PluginPermissionsServiceBridge00$1.perform(PluginPermissionsServiceBridge00.java:52) [?:?]	at com.atlassian.rm.common.bridges.jpo1.impl00.permissions.PluginPermissionsServiceBridge00$1.perform(PluginPermissionsServiceBridge00.java:38) [?:?]	at com.atlassian.rm.common.bridges.api.plugins.access.DefaultBundleServiceAccessor.perform(DefaultBundleServiceAccessor.java:39) [?:?]	at com.atlassian.rm.common.bridges.jpo1.impl00.permissions.PluginPermissionsServiceBridge00.check(PluginPermissionsServiceBridge00.java:38) [?:?]	... 263 moreCaused by: java.lang.RuntimeException: Entity Manager not accessible via AODoorStop.	at com.radiantminds.roadmap.common.data.activeobjects.ActiveObjectsAccessorImpl.getEntityManager(ActiveObjectsAccessorImpl.java:123) [?:?]	at com.radiantminds.roadmap.common.data.activeobjects.ActiveObjectsUtilitiesImpl.getOrCreateConnection(ActiveObjectsUtilitiesImpl.java:325) [?:?]	at com.radiantminds.roadmap.common.data.persistence.ao.sql.BaseAOPersistenceSQL.sql(BaseAOPersistenceSQL.java:261) [?:?]	at com.radiantminds.roadmap.common.data.persistence.ao.entities.permissions.sql.PermissionSQL.testPluginPermissions(PermissionSQL.java:32) [?:?]	at com.radiantminds.roadmap.common.data.persistence.ao.entities.permissions.PortfolioActiveObjectsPermissionPersistence.testPluginPermissions(PortfolioActiveObjectsPermissionPersistence.java:79) [?:?]	at com.radiantminds.roadmap.common.permissions.PluginPermissions.checkPermission(PluginPermissions.java:66) [?:?]	at com.radiantminds.roadmap.common.permissions.PluginPermissions.check(PluginPermissions.java:53) [?:?]	at com.radiantminds.roadmap.common.api.DefaultApiPortfolioPermissionsService.check(DefaultApiPortfolioPermissionsService.java:27) [?:?]	... 267 moreCaused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:    Database:    	- name:MySQL    	- version:5.7.27    	- minor version:7    	- major version:5    Driver:    	- name:MySQL Connector Java    	- version:mysql-connector-java-5.1.48 ( Revision: 29734982609c32d3ab7e5cac2e6acee69ff6b4aa )        com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException: Duplicate entry '0' for key 'PRIMARY'	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.create(EntityManagedActiveObjects.java:94) [?:?]	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects.create(TenantAwareActiveObjects.java:266) [?:?]	at sun.reflect.GeneratedMethodAccessor1414.invoke(Unknown Source) [?:?]	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_202]	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_202]
```


Answers:
author: Andy Heinzer
body: Hi [@joshuand1990](/t5/user/viewprofilepage/user-id/3541385)

Welcome to the Atlassian Community. Sorry to hear that you are seeing this error with trying to use Portfolio. Thanks for posting the exception here. It does help us to better understand the cause of the problem here.

The specific error being thrown in the stack trace of interest here is:
> com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException: Duplicate entry '0' for key 'PRIMARY'

This error is common enough that we have created a KB to help here. Please see [Duplicate entry 0 for key PRIMARY exceptions in log](https://confluence.atlassian.com/jirakb/duplicate-entry-0-for-key-primary-exceptions-in-log-646251198.html) for details. This error is getting thrown because the MySQL database that Jira is trying to use has an extra parameter in it's configuration that should not be there. This **sql_mode = NO_AUTO_VALUE_ON_ZERO** setting is also mentioned in the guide [Connecting Jira applications to MySQL 5.7](https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-mysql-5-7-966063305.html). There are though steps you can follow to correct this problem. From the KB:
>
> Resolution {#toc-hId--1408956913}
> ---------------------------------
>
> 1. Stop the application.
> 2. Stop MySQL
> 3. Edit the `my.cnf` file (often named `my.ini` on Windows operating systems or my.cnf on UNIX operating systems) in your MySQL server.
> 4. Remove `NO_AUTO_VALUE_ON_ZERO` from sql_mode.
>
> 5. Start MySQL
> 6. Start the application.

I hope this helps, please let me know if you run into any problems with this.

Cheers,

Andy

comments: author: joshua_dsouza
body: Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)

Your help was much appreciated, the resolution was perfect.


author: Andy Heinzer
body: Yay! Glad to hear that this helped fix the problem. Just so you know, you can click the Accept Answer button next to my answer here. This will marked the issue as solved, and in turn can help other users that might search for similar terms in the future to find this answer a bit easier.

Cheers,

Andy


author: SHIH MING LIU
body: i have same problem happens(<https://community.atlassian.com/t5/Portfolio-for-Jira-questions/baseurl-PortfolioPermissions-jspa/qaq-p/1182983>) after I try this solutions, it works!


author: joshua_dsouza
body: Hi Andy, Your help is much appreciated, the resolution was perfect.


Tags: advanced-roadmaps