youngmon/atlassian-qna huggingface dataset:
"Create Jira issue" feature not working
Asked by Rodolfo M?ller:

We are currently using Confluence 7.4.3 (Data Center) and Jira 8.5.5 (Data Center) and both systems are connected to each other via "Application Links" settings.

When people highlight a text in Confluece and select the "Create Jira issue" feature, the following error is displayed:  

*"The version of selected Jira server is not supported. You may want to upgrade to the newer version or create issue in Jira."*

Is this really a version compatibility issue or are we missing some settings? If the versions don't fit to each other, how can we know what version pairs would provide us the complete feature set? Is there a table listing all "perfect" version pairs?


Answers:
author: Brant Schroeder
body: [@Rodolfo M?ller](/t5/user/viewprofilepage/user-id/1178963)

I believe that this is your issue <https://jira.atlassian.com/browse/CONFSERVER-55923>


Tags: confluence-server

server
Owned Post Locked
Asked by Terry Guyton:

I was editing a post when Confluence froze. When the page refreshed I was locked out of the article that I was editing.

Is there a way to unlock the post? I also am not able to delete the post to start over.


Answers:
author: Nic Brough -Adaptavist-
body: Confluence doesn't have anything like "lock" functionality, so I'm rather stuck on understanding what you are seeing here.

The closest I can think of is that there are restrictions you can add to a page, so if someone else has added a "only people/groups of X can edit the page (and you're not in that rule)", that would be why you can no longer edit it. You'll need to get in touch with someone who has the right to apply those restrictions to get it removed or yourself included.

comments: author: Terry Guyton
body: Hey [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) thanks for such a quick response.

I have edit rights for the section where I am trying to post. When clicking on the article that I started to post I am seeing the following in place of the URL. Our administrator cant access the post either.

![Screen Shot 2021-03-08 at 11.12.04 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/133467i6AE56B7BC5A42490/image-size/large?v=v2&px=999 "Screen Shot 2021-03-08 at 11.12.04 AM.png")


author: Nic Brough -Adaptavist-
body: That's not a confluence url, it's a settings page in your browser.

What happens when you go to the Confluence page you were trying to edit?
Navigating to an anchor link does not go to that anchor (Data Center)
Asked by Kevin Ketchum:

Create a page long enough so you can scroll down at least one screen.

Add an anchor halfway down the page

Save the page

Access the page, using # in the URL to display the page at that anchor point.

Observe the page shows, but does not scroll down to the anchor point.

This problem occurs on Chrome version 88.0.4324.190, but works correctly on Chrome version 88.0.4324.150)

The anchor works correctly on Firefox and Edge.

We have made no changes to the confluence version, and the pages that are effected have been around and unedited for months or years.


Answers:
author: Bill Bailey
body: Unfortunately, the anchor links are not that simple. Hover you mouse over the link, and copy the link and you will see a structure similar to

```
/page+name#pagename-anchortext
```

Don't ask me why they formatted it that way, BUT it is consistent with hour you need to manually enter links to anchors on other pages.

comments: author: Kevin Ketchum
body: This leads to some questions/comments:  
1) Why are existing anchors not working with the newest version of Chrome.

2) I would hate to have to update our many thousands of pages to use a different anchor syntax.


Tags: confluence-server

server
How to make logging out a user in confluence with scriptrunner ?
Asked by Florent R_:

Hi community !

I've been working on a script to remove a user from a group when he as not logged in after a significant amount of time, to preserve the number of licenses. But when I remove the license and the user is still connected, he cannot access to anything, including the anonymous-accessible content.

![MicrosoftTeams-image.png](/t5/image/serverpage/image-id/133457i82302387E6CE37BD/image-dimensions/262x194?v=v2 "MicrosoftTeams-image.png")

So he as to manually log out.

Is there a method to log him out automatically when I strip the license from him ?

Thanks for your help :-)


Answers:
author: Lee Wonnacott
body: Hi Florent!

You mentioned that your goal here is to remove a user that has not been logged in for a significant amount of time, but you also mentioned that this user is still logged into Confluence when you attempt to remove them.

Have you modified the default Confluence [session timeout](https://confluence.atlassian.com/confkb/how-to-adjust-the-session-timeout-for-confluence-126910597.html) so that it overlaps the period of time your users need to have logged in to not be disabled?

If not, these users should have been signed out automatically before they are deactivated.

Kind regards,   
Lee


Tags: confluence-development

confluence-server

scriptrunner

server
Archiving a space and users
Asked by Tracy Miller:

When i archive a space, will I still pay for the users of that space?


Answers:
author: Nic Brough -Adaptavist-
body: Possibly.

Users are not counted by what space they have access to, the count is done by them having access to your Confluence system. Archiving a space has no effect on the users granted permissions to use the space.


Tags: cloud

confluence-cloud
PDF export with custom first page ?
Asked by Samuel VISCAPI:

Dear all,

New member here :)

I'd like to export a piece of documentation I'm working on as a PDF file, with a custom first page for corporate branding.

I found this on your web site: <https://support.atlassian.com/confluence-cloud/docs/customize-exports-to-pdf/>

Does it apply to my use case ?

Best regards,

Samuel


Answers:
author: Matt Reiner [K15t]
body: Hi [@Samuel VISCAPI](/t5/user/viewprofilepage/user-id/4294849)

As far as I know, I don't think you can have a custom first page using the built in PDF exporter.

I'd recommend looking into my team's app [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=server&tab=overview), which allows for custom pages at the beginning and end of the PDF, customer header and footer, and the addition of dynamic content in each.

You can see a simple example [here](https://www.k15t.com/rock-the-docs/publishing/create-documents#CreateDocuments-ExportYourSpaceandThemetheDocumentwithScrollExporters).


Tags: confluence-server

export

server
Confluece Pipeline to push specific Tagged data from internal space to External Space for Vendors
Asked by Bharat Suryawanshi:

* What we are facing is
* We need to frequently provide updates to the Vendors because of the dynamic project nature
* we cant provide access to vendors to all data because of some security and privacy reasons
* Is there any specific macro or pipeline from where we can publish only required information on their external Space
* Confluence Pipeline to push specific Tagged data from internal space to External Space for Vendors


Answers:
author: Diego
body: Hello [@Bharat Suryawanshi](/t5/user/viewprofilepage/user-id/3522898)!

As I see it, you need to share only specific pieces of data with people who cannot have full access to the data set as a whole.

In Confluence, we are not able to set access permissions on a "page section" basis. We can set it in three levels:
> 1. *Global*
> 2. *Space*
> 3. *Page*

This means that we either set the user to be able to see all content within a page or nothing. Even if we use macros such as the excerpt and excerpt include, we need to give permissions to the original page.

Here is some information on permissions and also the Excerpt macro:
> 1. *What are Confluence Cloud permissions and restrictions?*
> 2. *[Insert the excerpt macro](https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-macro/)*
> 3. [*Insert the excerpt include macro*](https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/)

However, there is a third-party app in our marketplace that seems to fit your needs. You can check it here:
> * [Visibility for Confluence](https://marketplace.atlassian.com/apps/202/visibility-for-confluence?hosting=cloud&tab=overview)

It might be worth taking a look at it to check if it fits your needs.

Let us hear from you!


Tags: cloud

confluence-cloud

macro
Communication interrupted error
Asked by Derek Mitchell:

I keep getting these errors whenever I try to remove someone from a team or board. It's not my internet connection. I'm on a fast network, connected with an ethernet cable. I also experience this when I connect to other networks.


Answers:
author: Meg Holbrook
body: Hey Derek, welcome!

Do you have a firewall that may be preventing you from taking certain actions? Some web monitoring tools (looking at you, Bitdefender), cause connections to some sites to not be allowed unless you whitelist.

comments: author: Shaun Attwood _ Visage Building Group
body: Yes i get this same issue where "Connection Interrupted, Retrying" keeps coming up when i make changes mostly to do with Labels, Custom Fields or some Power Ups in general. As a result changes don't save even though i have no internet connection issues.

I have been trying to get this issue resolved for days with no avail or help from Trello support either.

But interesting you mention web monitoring tools can cause these issues because i have one on my computer - any idea what specific sites need to be whitelisted/changes made?
"Trello.com couldn't load" error
Asked by Manuel Ribeiro:

Hello there,

I've downloaded the Trello app for Windows 10 but it keeps saying I am not connected to Internet. What am I doing wrong? Can someone help?

I am adding a screenshot

Thanks![trelloerror.PNG](/t5/image/serverpage/image-id/20027i2EDC21708F634DB0/image-size/large?v=v2&px=999 "trelloerror.PNG")


Answers:
author: Jodi LeBlanc
body: [@Manuel Ribeiro](/t5/user/viewprofilepage/user-id/1255544) you may have to do a reboot for update to finish. what happens if you go to Trello.com and login via web, instead of using the MS 10 app? Let me know if reboot works and if you can get in through Chrome or IE browser,

comments: author: Manuel Ribeiro
body: Hi [@Jodi LeBlanc](/t5/user/viewprofilepage/user-id/1186643), Trello works fine via web all browsers. It is only the MS 10 app isn't working. Also tried it on Mac and got the same error after reboot. Thanks


author: Jodi LeBlanc
body: I have MS 10 and have not used the Trello App, I will give it a try today and see if I get same error. Thanks very much.


author: Manuel Ribeiro
body: Just an update on this: Trello app is working on Mac OS.

Still not loading on MS 10 :(

thanks,

m


author: Jodi LeBlanc
body: Hi [@Manuel Ribeiro](/t5/user/viewprofilepage/user-id/1255544) has this been resolved for you?


Tags: error

login
Is there a way to sort cards by last update?
Asked by Abdul Malik:

When looking at my cards it's not easy to determine which ones I have neglected to update recently. This results in time spent looking at all of them when a simple sort by last update function would make use of Trello much more efficient. Thanks.


Answers:
author: Daniel Eads {unmonitored account}
body: Hi Abdul,

I'm not sure about sorting (generally you want lists to keep the order you put the cards in) but there is a power-up to help locate neglected cards. The [Card Aging Power-Up](https://help.trello.com/article/820-card-aging) makes cards fade out the longer they've been sitting.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/20026i4CB1E5A8BED20CA0/image-size/large?v=v2&px=999 "image.png")

Cheers,  
Daniel

comments: author: Jodi LeBlanc
body: I love the card aging power-up, so handy to tell which cards are not receiving the love with one quick glance.


author: Abdul Malik
body: It looks like that might do the trick. Thanks!
Is it possible to limit which custom fields are shown on the cover of a card in Trello?
Asked by Mike Sheley:

I enjoy using the custom fields in Trello to add much needed information like dates, numerical data and more in a much more uniform way to my cards.

However, I don't need or want to see all of those fields on the cover of the card. Is there a way to limit which custom fields are shown on the card cover in Trello?

This is especially annoying and impractical when using on a mobile device with less screen real estate.

thanks!


Answers:
author: Jodi LeBlanc
body: Hi [@Mike Sheley](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1254143) When you add articles, photos etc to a card it becomes a cover image. It is great for meal planning boards (for example when scrolling through the photos), however like you said when you use on mobile you would just like to see the card.

Here is an example from my portfolio board, when I add a certification attachment to a card it automatically becomes the cover. You can turn this off by clicking on the image on the card, then clicking the three dots in right hand corner. A menu appears and you can choose "remove cover image". Your card would then still contain the attachments but you wouldn't see it on the main card cover. Thus making your cards easier to scroll on mobile.

![IMG_4476.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/20011i5B86E2EC10DA32B7/image-size/large?v=v2&px=999 "IMG_4476.PNG")
Is it possible in Trello to limit which custom fields show on the cover of a card?
Asked by Mike Sheley:

I enjoy using the custom fields in Trello to add much needed information like dates, numerical data and more in a much more uniform way to my cards.

However, I don't need or want to see all of those fields on the cover of the card. Is there a way in Trello to limit which custom fields are shown on the card cover?

This is especially annoying and impractical when using on a mobile device with less screen real estate.

thanks!


Answers:
author: Manon Soubies-Camy
body: Edit: Oops I didn't see your question was about Trello and not Jira!

Hello Mike,

If you're refering to cards on Kanban or Scrum boards, you can select which custom fields are displayed, see [documentation](https://confluence.atlassian.com/jirasoftwareserver/customizing-cards-938845307.html#Customizingcards-fieldsAddingfieldstocards).

Hope this helps,

- Manon

comments: author: Mike Sheley
body: That's ok. I was really hopeful for a moment...but yes, I'm asking about Trello.


author: Jodi LeBlanc
body: Hi [@Mike Sheley](/t5/user/viewprofilepage/user-id/1254143) When you add articles, photos etc to a card it becomes a cover image. It is great for meal planning boards (for example when scrolling through the photos), however like you said when you use on mobile you would just like to see the card.

Here is an example from my portfolio board, when I add a certification attachment to a card it automatically becomes the cover. You can turn this off by clicking on the image on the card, then clicking the three dots in right hand corner. A menu appears and you can choose "remove cover image". Your card would then still contain the attachments but you wouldn't see it on the main card cover. Thus making your cards easier to scroll on mobile.

![IMG_4476.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/20010i8C984BC291A8D716/image-size/large?v=v2&px=999 "IMG_4476.PNG")
Contagem de Cart?es em uma lista
Asked by Suporte MasterDoc:

Ol? pessoal,

Trabalho com Gest?o de Projetos e tenho **v?rias listas** de clientes no Trello, sendo, **01(um) cliente** **para cada cart?o** criado em cada lista.

Tais listas obedecem a um fluxo de cad?ncia, onde movemos os cart?es de acordo com a evolu??o de cada cliente dentro dos processos da empresa.

Acontece que tenho que manter um **registro num?rico de "quantos clientes est?o nas respectivas listas!"** ++? a? que tenho um trabalho dispendioso!++ **Tenho que contar quantos cart?es possui em uma lista!**

Ainda n?o encontrei no Trello nenhuma configura??o que me auxiliasse nessa contagem! **S? preciso saber "quantos cart?es possuem em uma Lista!**

"Podem me ajudar dizendo se existe essa fun??o no Trello? E como utilizar? *Se n?o possui e entenderam a relev?ncia do assunto, podem me ajudar solicitando aos gestores do Trello que possam inserir tal fun??o no sistema?"*

Aguardo retorno e agrade?o a ajuda!

Atenciosamente,

Anderson Tavares

MasterDoc


Answers:
author: Jodi LeBlanc
body: Ol? [@Suporte MasterDoc](/t5/user/viewprofilepage/user-id/1253423), eu n?o sei portugeause mas eu fiz uma tradu??o do google. Por favor, d? uma olhada nesta extens?o do Google Chrome para ver se isso ajuda no seu problema.

[https://trello.com/c/NZ4bDwGs/11-trello-cardcounter](https://trello.com/c/NZ4bDwGs/11-trello-cardcounter?)

<https://chrome.google.com/webstore/detail/ultimello-the-features-pa/hahbfgjfimnmogoinnenhheepfcphnmm>

Obrigado!

Jodi
CALENDAR INFORMATION
Asked by Joseph ABOU YOUNES:

Hello,

I've searched quite some time trying to find a way to do this but unfortunately I haven't found a solution.

I want to be able to see all the tasks of two or multiple boards in one chalendar (same team).

Is it possible ?

I saw that I can view all the tasks of all boards but only the one which I am linked to. But can't do that to the other tasks of my team.

Thanks for your help


Answers:
author: Matthew N
body: Hey Joseph

Check the question and answer from [this thread](https://community.atlassian.com/t5/Trello-questions/How-do-I-view-the-calendar-across-team-and-personal-boards/qaq-p/635339)and see if that helps you. There's a few examples of what I believe you're looking to accomplish.

comments: author: Joseph ABOU YOUNES
body: Thank you for your reply Matthew, that answers perfectly my question.
how can 1 list be seen in 2 boards?
Asked by Alberto Izquierdo:

Is it possible to have updated 1 list in 2 different boards?

<br />

Than you


Answers:
author: Qasim
body: Hi [@Alberto Izquierdo](/t5/user/viewprofilepage/user-id/1208452)

You can easily accomplish this using Unito's Board Sync power-up for Trello. Below I've posted two links that you may find helpful.

Trello + Trello Integration w/ Unito (<http://bit.ly/2ZXqwhe>)

How to Create a Master Board in Trello Webinar/Tutorial ([http://bit.ly/2OB4oIa](http://bit.ly/2OB4oIa)%C2%A0))

Let me know if you've found these helpful. If you have any questions feel free to reach out to me here, or on our website!

Best,

Unito


author: Meg Holbrook
body: Hey Alberto,

the Placker powerup is a great resource for "mirroring" cards across two boards:

<https://help.placker.com/getting-started/frequently-asked-questions-other/how-can-i-mirror-cards-between-two-trello-boards>

comments: author: Alberto Izquierdo
body: Thank you Meg

do you know if there is also a way to do that without a powerup?

Thanks


author: Meg Holbrook
body: There are integration tools that you can look into. One that I use for Trello pretty regularly is Zapier.

This route will require a lot of configuration, and also is not free.

There are other programs like Unito, Workato, AppyPie, etc that can perform similar functions when configured correctly.

Out of the box with Trello though, not possible as far as I am aware.


author: Alberto Izquierdo
body: Thanks again Meg

I will ask to include that ;-)
Hi All
Asked by Connie:

Can anyone give me some help?

We are a small agency with 6 staff, 3 freelancers, 15 clients and about 10 live projects at a time.

Is Trello suitable for us?

Do you have privacy settings where each client is only able to see their project?

Thanks for any help :-)


Answers:
author: Justin Leader [HyperVelocity]
body: Hello Connie!

My team is actually made up of former NY and LA digital marketing agency staff. I wanted to weigh in. Trello is a good starting tool, but given the complexity of the work and your need to do pretty sophisticated planning, scheduling, and resource management, you may want to level up to a system built inside of Jira.

Given the complexity of the environment and the need for schedules that you can provide to your clients, Trello might not have enough features for your mid- and long-term needs.

-Justin


author: Francis Peixoto
body: I'd need to know more about your company to assess whether Trello is right for you, but I can tell you that much larger companies have implemented Trello as their project management platform.

As far as privacy is concerned, each board has its own set of access rights. Giving a client access to Project A does not automatically grant him access to Project B.


author: Jodi LeBlanc
body: Hi Connie, that's great that you are interested in Trello! I absolutely love it, it is great for individual use and team collaboration.

You have a few options:

You could use Trello for your 6 staff and 3 freelancers, and have a list for each of your 10 projects. You can use due dates, labels, comments, and keep everything on track and in one board for team collaboration. Here is a link for [Trello Teams](https://help.trello.com/category/700-category) and common questions.

However if you are going to be enabling your clients to see your work in progress, you may want to set up a separate board for each of your 15 clients so they can not see the work of your other clients. You can read about the types of [Trello users](https://help.trello.com/article/791-changing-permissions-on-a-board), and perhaps you could give your clients observer access (available through Trello Business class).

One thing to ask, do you need to share your work in progress with your clients via Trello or will you provide them with progress in other ways, or will Trello be used as a collaborative tool for your team.

You should create a Trello account for yourself to see how it works, and try out some of the features, and then do a demo from your team to determine if you are going to use the tool, and if so, work together to set up your initial boards and lists.

Check out some of the [Trello inspiration boards](https://trello.com/inspiration) for ideas :)

Wishing you all the best!

Jodi

comments: author: Jodi LeBlanc
body: [@Connie](/t5/user/viewprofilepage/user-id/1251982) please let me know if you have any other questions :)


author: Jodi LeBlanc
body: Hey [@Connie](/t5/user/viewprofilepage/user-id/1251982) how is Trello working for you? What did you end up choosing for a setup?
Where did the download image feature go?
Asked by Amy Logan Wimberly:

My download button has disappeared, how do I get it back?


Answers:
author: Jodi LeBlanc
body: Hi Amy, I don't see download next to my attachments either (only comment and delete as you specified). To download the attachment, click on the icon to view the contents. If you want to download you choose open in new window and it automatically downloads the attachment in the bottom menu of screen (and in your downloads folder).

comments: author: Jodi LeBlanc
body: [@Amy Logan Wimberly](/t5/user/viewprofilepage/user-id/1246252) were you able to download your attachment this way?


author: Amy Logan Wimberly
body: Yes, thank you. I was more just concerned that my Trello account was malfunctioning and was interested to know if the button was coming back, it does make life easier when its there.


author: Sarah Cornforth
body: I am also wondering if this feature is coming back as I use it quite often. The new way is a bit of a pain.

Sarah