youngmon/atlassian-qna huggingface dataset:
How do i adjust notifications bell to show the number of unread messeges?
Asked by Sara:

When i get an notification it does not show on my trello unless i click on the bell button. I want to see how many unread messeges i get. How can i make that happend?


Answers:
author: Theodoro Reato
body: Hi Sara,

The notification bell should show the number of unread notifications, I just tested and it's showing the number of notifications in both my accounts. Maybe we could start troubleshooting your browser?

Clearing your cache/cookies and allowing cookies would change this type of error.

Please see the article [Troubleshooting browser issues with Trello](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) for detailed instructions on troubleshooting any problems with Trello in the browser.

If that doesn't work, test in a different browser.

I hope this helps, have a good day.


Tags: cloud

trello-cloud
How to clear and set the Custom Field to the same value to trigger an automation?
Asked by Louis Rausch:

I want to implement a parent-child system where I link cards together to provide a better overview. For context, there are currently over 1500 active cards. I have the following automation in place:

when custom field "Unternehmen" is set in a card in list "??",

find a card titled "{customfieldvalue}"

and link the cards together

However, this only works when I import new data into the list. Since Trello doesn't support actions on events that occurred before the automation was created, I'm stuck with 1500 cards that can't trigger the automation.

My question is: Is there an automation that can clear the custom field value and then set it to the same input to trigger the automation?


Answers:
author: Theodoro Reato
body: Hi Louis,

Unfortunately, at the moment this isn't possible. You can only gather the information of a Custom Field to add to a field if the Custom Field was the trigger and then use the variable you mentioned: "{customfieldvalue}".

More information: <https://support.atlassian.com/trello/docs/working-with-custom-fields/>

I hope this helps. Have a good day.


Tags: automation

cascading-select

cloud

custom-field
Butler going rogue
Asked by Rodney Stevens:

We have had numerous occasions with future cards being auto archived by Butler and as such we have missed tasks that were requiring completion. How is it that Butler can automatically archive cards without having any automation set?

Card created 06/05/2024

Archived by Butler 15/08/2024

Card resent to board 28/08/2024

Archived by Butler again 29/08/2024

![image.png](/t5/image/serverpage/image-id/344393iA31CE6725CE4803F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: LoRi
body: is Bookings a user who created a Butler automation or rule?

comments: author: Rodney Stevens
body: Yes, user Bookings had created a rule. Thanks for that.


Tags: cloud

trello-cloud
Due date depending on custom field
Asked by Stoyan Yonchovski:

Hey guys,

I have created an automation Rule that creates a card in Board 2 when a card is added to a specific list on Board 1. The thing is that I want the due date of the first card to depend on the due date of the second card (the one used as a trigger). I have noticed that by default there is no such dependancy, but there is an option to set the due date of the first card to depend on a custom filed (date) of the second card (and set it +/- number of days). This option however seems not to be working.

Is it possible and due date dependant on custom field date to be available only if both cards are at the same board or is there a different problem?

I would appreciate your help!

Cheers,

Stoyan


Answers:
author: Carolina Lopez
body: Hi Stoyan, welcome to the Atlassian Community!

Setting the due date based on a Custom Field can be a bit tricky when working with two boards.  
If you create the Custom Field on the original board and set it to the same date as the due date, it might not work as expected. The actions after creating the card on Board 2 will be related to the new card, so setting the date based on the Custom Field will try to find the field in the new card, not the original one. To overcome this, you can create a date Custom Field on Board 2 to store the due date from the original card. Then, you can create a rule similar to this one:

```
when a card is added to list "List 1", create a new card with title "New card" in list "List 2" on board "Board 2", set custom field "Original date" to "{triggercardduedate}", and set due date on the date in custom field "Original date" minus 3 days
```

I used variables to create this rule. You can find them here:  
[Automation variables](https://support.atlassian.com/trello/docs/automation-variables/)  

Please give this a try and let me know how it works for you.


author: Stoyan Yonchovski
body: Any suggestions?


Tags: automation

cloud

trello-cloud
Boards were Deleted, Need to Revive
Asked by Ashley Stevens:

Hi, my organization takes a break during the summer. I just logged back in and none of our previous boards are available. Is there a way to retrieve this information back?


Answers:
author: Alisson Sartor
body: Hello, Ashley!  

Welcome to the community.  

Can you check if you are on the correct account? If someone deleted a board there's no way to retrieve this information, if the board was rather closed you can reopen.  

You can check more information on the link below  

<https://support.atlassian.com/trello/docs/reopening-a-closed-board/>  

Kind Regards  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Trello automation licensing
Asked by Dave Franklin:

Hi, one of our users has requested automation to be turned on.

We have enterprise within the organisation so I assumed this would work automatically but doesn't look to be the case.

Is it possible to turn this on manually for a single user?


Answers:
author: Carolina Lopez
body: Hi Dave, welcome to the Atlassian Community!

Automation should be available to all Trello users. It's possible that the user in question is an [observer](https://support.atlassian.com/trello/docs/adding-observers-to-boards/) on a specific board, which might be preventing them from using Automation.   

If the user has access to the Automation menu, and is looking to view or edit a specific rule, it's essential to know that only the rule's creator has that privilege. Additionally, Workspace admins can deactivate it using the [administrative powers](https://support.atlassian.com/trello/docs/administrative-powers-in-butler/).

It's also possible that they are referring to an automation button, which can be shared by following the instructions in [this document](https://support.atlassian.com/trello/docs/create-and-manage-automations/#:~:text=trigger%20with%20filters.-,Share%20Automation%20buttons,-Your%20Automation%20buttons).

If a user can't access Automation via the board menu, my recommendation would be to open a ticket with Trello support for further investigation.


Tags: cloud

trello-cloud
Subscription
Asked by Sasha:

![?????? ?????? 2024-08-28 ? 22.07.30.png](/t5/image/serverpage/image-id/344362iB8AB5317036D86BE/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-28 ? 22.07.30.png")how do I add $0.27 here to renew my subscription


Answers:
author: Sal
body: Hi [@Sasha](/t5/user/viewprofilepage/user-id/5579105)! Looking at the screenshot, you're experiencing billing issues with the [SmartFields third-party Power-Up](https://trello.com/power-ups/5e2212c3ba57415ef2ef9352). For additional support, you can reach out to them via email at smartfieldsfortrello.com. I'm sure they can help you solve this issue.


Tags: cloud
Is there a Full Trello Installer that does not use the WIndows App store
Asked by Michael King:

Our enterprise blocks the Windows App store. When I downloaded the installer for Windows, it takes you to the Windows App store. I need a full MSI or EXE installer that is not through the Windows App store.

I'm surprised they do not offer email / ticket / phone support for System Administrators that don't have their own premium account, I'm hoping someone here knows where to find a full installer. Thanks in advance.


Answers:
author: Austin
body: Hello! Trello Desktop is only available from the Mac and Windows app stores. There is not a .exe or .msi file available for Trello. We recommend using our web app, [Trello.com](http://trello.com) if you are unable to install Trello from the app store.


Tags: cloud

install

installer
Export Board
Asked by Debra Silbert:

Hello!

I need to export a Board and all its contents, not just cards with links to the Board. It's for a client and I want to turn the data over to them. I want the Description and the threaded conversations, together with attachments to go.

Is there any way to do this?

Thank you!


Answers:
author: Mutya A
body: Hi Debra, welcome to the Trello Community!  

The exporting of comments and all card information including the description is available in our JSON export, if you have access to an engineer. We have more info on this here:

* [Exporting data from Trello](https://support.atlassian.com/trello/docs/exporting-data-from-trello/)
* [Making sense of Trello's JSON export](https://support.atlassian.com/trello/docs/making-sense-of-trellos-json-export/)

I hope this helps, but let us know if you have any questions!  
----------------  
If this post ***helps*** with your query, then please consider the **Accept answer** or **Like** button to help the other users find it more quickly.


Tags: cloud

trello-cloud
Preciso pegar o ?ltimo anexo de um cart?o em uma automa??o do Butler
Asked by Diego:

No Butler criei uma automa??o que realiza um get na api do trello "<https://api.trello.com/1/cards/{cardid}/attachments>?", buscando todos os anexos do cart?o, com o retorno no "httpresponse", agora preciso pegar a url do ?ltimo arquivo anexado, por?m n?o encontrei uma forma de fazer isso.

Tentei da seguinte forma, "{httpresponse\[{httpresponse.length}-1\].url}" mas aparentemente o Butler n?o realiza express?es aritm?ticas.


Answers:
author: Renato Fagaraz
body: Ol?, Diego!  

O sistema de automa??o nativo do Trello aceita alguns c?lculos aritm?ticos, voc? pode encontrar o artigo referente a eles aqui - <https://support.atlassian.com/trello/docs/arithmetic-and-formatting-in-date-variables/>

Nesse caso, me parece que o erro est? ao tentar mensurar via .length a sua resposta http. Talvez voc? consiga encontrar alguma alternativa utilizando as vari?veis nativas de automa??o sem precisar fazer uma chamada http? <https://support.atlassian.com/trello/docs/automation-variables/>  

Se puder dar mais detalhes de onde est? tentando chegar, a gente possa sugerir outra forma que funcione com os sistemas nativos!


Tags: butler

cloud

trello-cloud
Who do I contact about tax exemption?
Asked by Career Development Center:

I work for a public university and have a ST-105 form for tax exemption I need to share to purchase our premium account. I have reached out before through form submission, but now my free trial has expired and I'm eager to get my subscription going. However, my university will not move forward with the purchase until I have spoken with someone at Trello about this.


Answers:
author: Randi Armstrong
body: We had the same issue. We had iterative conversations through this address: Atlassian purchasing and licensing help- \<advocates@am.atlassian.com\>

We had to explain things many times to get both tax exemption AND academic pricing for BOTH Jira and Trello (each is separate).


Tags: cloud

trello-cloud
Como notificar o convidado
Asked by Lorena Guerra:

@felipeaugustobomfimsantos

? um convidado de um quadro de ?rea de trabalho e t?m acesso gr?tis no seu plano Standard.

Quero que ele receba e-mails informando quando eu adicionei um cart?o novo, quando fiz um coment?rio...

como ativo isso?


Answers:
author: Alisson Sartor
body: Ol?, Lorena!  

Bem vinda a comunidade  

Ele precisa seguir o quadro para ver qualquer atualiza??o que ? feita nele, tamb?m precisa alterar as configura??es de notifica??es, voce pode encontrar mais detalhes na p?gina abaixo  

<https://support.atlassian.com/trello/docs/receiving-trello-notifications/>  

Atenciosamente  
Alisson  
Trello Team


Tags: cloud

trello-cloud
Recherche d'une formation
Asked by DE LAEVER Ga?tan:

Bonjour, J'utilise actuellement Trello de mani?re basique. je souhaite l'utiliser pour planifier le travail de 8 de mes collaborateurs. Ou puis-je trouver une formation pour me permettre de mettre en place cet outil de planification.

Merci


Answers:
author: Carolina Lopez
body: Hi, welcome to the Atlassian Community!

I'd suggest checking out the [Getting Started Guide](https://trello.com/guide), which is a great illustrated how-to guide for getting started with Trello, we also have recorded [webinars](https://trello.com/webinars) that you can watch.

Sometimes, one of the best ways to get started with Trello is to see how other people are using it to gain perspective on their own projects. I'd recommend checking out this list of [inspiring boards](https://trello.com/inspiration) and our [Trello Workspace Playbooks](https://trello.com/teams).

You may also be interested in working with one of our [Atlassian Solution Partners](https://www.atlassian.com/partners), as they can provide more of a traditional service model. Our Solution Partners specialize in migrations, integrations, training, hands-on configuration, and custom development of our products.


Tags: cloud

trello-cloud
what's the best way to get a gannt chart with Trello
Asked by Marianne Kostyna:

We are looking for a gannt chart to help us track our homebuilding projects


Answers:
author: Gaurav Kataria
body: There are a few different Powerups that offer that <https://www.atlassian.com/blog/add-ons/automate-gantt-chart-project-roadmap-elegantt-trello>


Tags: cloud

trello-cloud
How to remove site links
Asked by Mawardi Mustafa:

How to remove site links that we never shared because there are many incoming links that might be indexed by low-quality sites?


Answers:
author: Theodoro Reato
body: Hi Mawardi,

Sorry, I didn't understand your question. You can remove attachments from your card boards without a problem, but I don't believe you're referring to that. Can you provide me with more details?

Thanks.


Tags: broken-link

cloud

trello-cloud
Automation Rule - Email
Asked by Mirela:

Hi,

I would like to create a Rule in Automation.

Is it possible for the Action - "send an email notification" to include an link to the trello card in the email body?


Answers:
author: Carolina Lopez
body: Hi Mirela!  

Using [automation variables](https://support.atlassian.com/trello/docs/automation-variables/) can help you achieve this result. Check out this example:  

```
when a card is moved into list "Done ?", send an email notification to "email@email.com" with subject "Card completed" and message "The card [{cardname}]({cardlink}) was completed today!"
```

I'm confident this will be helpful, but please let me know if you have any questions!


Tags: cloud

trello-cloud
I want to pause Trello account, but keep Atlassian account
Asked by Niclas Jarh?ll:

We run an cup for handball players in the Nordic countries.

We use Trello to keep track on and inform parents to support the cup.

We use it between May to September.

Therefore I want to pause it during the other months.

Have tried to get some support from Atlassian regarding youngster sport training, but no results yet. Therefore I pay. But would have been happy not to pay the whole year :-)

Niclas


Answers:
author: Gaurav Kataria
body: You can signup for a monthly subscription and then cancel it after the sport season is over.


Tags: atlassian-accounts

cloud

not-applicable

trello-cloud
What Shows on the Front of Trello Cards
Asked by Mirela:

Hi,

I'm wondering if there is a way to customize which information shows in front of a Trello Card. (not referring to custom fields).

I don't want the Icon of Description, Comments, Attachments, or checklist to show on the front of the card. Is there a way to remove that?

Thank you!


Answers:
author: Luciana Munhoz
body: Hi Mirela!

While this exact functionality isn't currently available in Trello, you aren't alone in wanting this as we have had other users interested in this as well. With that in mind, I've added you as a "+1" to our existing suggestion, which you can access here: [TRELLO-369](https://jira.atlassian.com/browse/TRELLO-369)

I would recommend you to visit that suggestion, log in with your Atlassian account, and click \*Start watching this issue\* on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the suggestion is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy: \[New Features Policy\|<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>\].


Tags: cloud

trello-cloud
I can't put further activity to all cards of one of my boards (The field?s simply gone)
Asked by Christiane.Walther:

I can't document new activities on cards because the empty field is no longer there. It seems to be a board setting as it still works on other boards. Who knows something?


Answers:
author: Theodoro Reato
body: Hi Christiane

I'm sorry, I didn't understand your question, could you explain a bit more? Maybe forward me a screenshot (please remove any personal information from it)

I'm looking forward to your reply!


Tags: cloud

trello-cloud
Rules not working
Asked by Rick Aman:

When i create a rule to move card from one list to another to create a copy on another board does not work. Can you Help?

Thanks

Rick


Answers:
author: Carolina Lopez
body: Hi Rick, welcome to the Atlassian Community!  

Could you kindly share your rule so that we can take a look? Just remember to keep any private info secure. Also, check the [automation log](https://support.atlassian.com/trello/docs/opening-the-command-log/) and let us know if there are any error messages. I'd be happy to help!

comments: author: Rick Aman
body: When card is moved into list (Tech Completed)

Copy the card to the top of list Tech Completed on Service approval board.

It says cannot find Service Approval Board which is another board. I typed in the board name and next time used trellos drop down but does not work allows all rules except coping to another board.


author: Carolina Lopez
body: Thanks for the details! Here are a few common situations where this error typically occurs:

* **The board name has a blank space at the end.** In this case, open the Service Approval board, remove the blank space at the end, and try to run the rule again.
* **You're not a board member.** If you're not a member of the Service Approval board, you'll need to click the "Join board" button at the top and try to run the rule again.
* **The board name is incorrect.** Try to recreate the rule, and select the board from the dropdown menu. If it doesn't show in the menu, try to copy and paste the board name instead of typing.

After exploring these options, if the issue persists, double-check the logs and inform me of any new error messages.

Let me know how it goes!


author: Rick Aman
body: Thankyou very much. The board name must have had a space after. I deleted name and renamed it and now it works!!!


author: Carolina Lopez
body: I'm happy to hear that it's working!


Tags: cloud

trello-cloud
Quero cancelar assinatura
Asked by Renata Pedroso:

Nao consigo achar o local para cancelar assinatura do Trello. Estou pagando ha 3 meses sem usar!!!


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Regards


Tags: cloud

trello-cloud
Field hovers on idea view
Asked by David:

The field hovers in the list views are great and very helpful. Is there a reason these same hovers do not display when editing on the Idea view?

I'm putting specific information in the field descriptions so everyone on our team knows what they mean and we are all using them the same way. I'm finding that I have to leave the idea view and go to the list view where one of these fields is in view to see the field description.

It would be great if these field description hovers were available anywhere the fields display.

Thanks!


Answers:
author: Tanguy Crusson
body: Thanks for the feedback David. This feedback came up a few times. We'll look into this to see what we can do ?
Can I track the Idea progress using a Release from Jira Software?
Asked by Thiago Pinheiro:

I just started using JPD and noticed we can track the delivery using other cards/issues from Jira Software. I started using epics for that but it does not fit in our scenario since a deliverable from JPD does not match the Epic items, because, our items being delivered in a version/release might be in different epics.

So can we link a release to a JPD Idea for tracking the delivery ?


Answers:
author: Rohan Swami
body: Hi [@Thiago Pinheiro](/t5/user/viewprofilepage/user-id/5199954) thanks for your question.

I'm curious about how you would like this to work. Would you like to link an idea to a version/release *as an alternative* to epics? For example if an idea has 2 releases, do you want the delivery progress bar you see for that idea to aggregate the delivery progress across those 2 releases?

comments: author: Thiago Pinheiro
body: Exactly! I haven't thought about multiple releases, but I suppose it would be helpful, in the same way that we can link multiple epics/issues.


author: Rohan Swami
body: [@Thiago Pinheiro](/t5/user/viewprofilepage/user-id/5199954) thanks, I've recorded your feedback for our future reference.


author: marian_nedelchev
body: [@Thiago Pinheiro](/t5/user/viewprofilepage/user-id/5199954) , this is a very good request. Do you have any feedback about it?


author: Andy Nortrup
body: I haven't tested, but you can track a date to a date on the implementation issues. Those issues can have dates assigned by the fix version. So I think in a roundabout way you can.


author: Nate Whitehead
body: I could see this being very beneficial - or even being able to connect a JPD project's custom field to an Asset object to support a dropdown list of values. If you could do that, you could potentially have an asset schema to support versions that projects could 'opt' into. Now I need to go see if I could do this either directly or with automation. Good question though [@Thiago Pinheiro](/t5/user/viewprofilepage/user-id/5199954) , interested to hear how others solve this.

comments: author: Thiago Pinheiro
body: The problem that I see using a custom field is that it won't provide the delivery progress bar neither the delivery status like the image below:  
![JPD- delivery.png](https://community.atlassian.com/t5/image/serverpage/image-id/310066iC25810E09E9C822C/image-size/large?v=v2&px=999 "JPD- delivery.png")


author: Lisa Kostyshak
body: [@Nate Whitehead](/t5/user/viewprofilepage/user-id/3989102) I'd be very interested if you find a way to connect an asset object to JPD. From what I understand, it is currently not supported, but would be very helpful to our team.


Tags: idea

release-management
Are multiple JPD possible?
Asked by Gavin Steele:

We have an internal department that would like to make use of JPD.

We do not want to include them in the Product teams project.

Can we create a new project for them? AND if we do, how does that impact pricing?


Answers:
author: Julie Spokus
body: Yes, you can create multiple JPD projects.

You pay for creator licenses. Contributors are free. Contributors cannot do the following in JPD:

* Create fields and views
* Create projects
* Edit ideas, fields and views
* Manage project access

[JPD Pricing](https://www.atlassian.com/software/jira/product-discovery/pricing)

-Julie

comments: author: Gavin Steele
body: Thank you Julie