youngmon/atlassian-qna huggingface dataset:
why confluence is not allowing multiple space access to jira service desk project?
Asked by ravichandra itagi:

i request the community to reply me with a best solution.


Answers:
author: Matthias Schouten
body: I guess this is something like requested here:

<https://jira.atlassian.com/browse/JSD-170>


author: Nic Brough -Adaptavist-
body: What do you mean by "multiple space access"?


Tags: confluence-administration
backup script
Asked by MIchael Ebbett:


Answers:
author: Jonas Andersson
body: A lot of details here... so assume linux, assume mysql-db, assume all deployed in /opt/

```
#!/bin/bashDATE=`date +%Y-%m-%d`mysqldump your_database -u your_mysql_user -p your_mysql_passwd /opt/backups/confluence.$DATE.sqltar cvf /opt/backups/confluence.$DATE.tar /opt/atlassian/*
```


author: Marcel Woschek
body: Could you give us some more information please?


Tags: confluence-administration
?Restore denied. Your export is too old to be imported in this version of Confluence (Build number 4517 instead of 4396). See Restoring a Space for more information.
Asked by Siva Polamarasetti:

I am getting above error when I tried to import a space to 5.10 which was exported from Confluence 5.2. I am doing it using confluence import wizard. ImportSpace API working fine for small sizes but failing for bigger space projects. Can you please advise whether I should use importspace API or Confluence import wizard? Basically I am trying to find the root cause for above error and how to correct it.


Answers:
author: Adrien Ragot 2
body: There have been changes in Confluence's database structure which makes that your backup can't be just restored in the new database. For example, a column "Username" might have been changed to "User key" (with the value changing from "aragot" to "87d3-ac43-fe87-ae13"), so when importing your space, Confluence won't be able to insert the "username" because the column doesn't exist, and the new column "userkey" will be left empty. There are many other examples of this happening with page properties, permissions, application links, document content and document hierarchy.

The solution to upgrade your backup file from 5.2 to 5.10 is:

* Install a test instance of Confluence 5.2 (preferably with your add-ons and with the same kind of database),
* Import the space,
* Upgrade to 5.10 (and your add-ons),
* Export the space.

It is not that complex to install Confluence 5.2 and upgrade: Download the "`tar.gz`", unzip it, change the confluence-init.properties, run `bin/start-confluence.sh -fg`, and follow the wizard. You'll find a Confluence license for this purpose in your [my.atlassian.com](https://my.atlassian.com), and [3-hrs licenses for add-ons on this page](https://developer.atlassian.com/market/add-on-licensing-for-developers/timebomb-licenses-for-testing).

It's more simple for full backups: I think Confluence 5.10 is able to upgrade them on-the-spot. But as I understand, you only have one space to import.

Hope it helps.


author: Siva Polamarasetti
body: Thank you very much for quick response. Yes it worked for my Import, but I have to repeat this for multiple imports as we are planning to do it one Import at a time. So can we switch between 5.2 and 5.10 versions of confluence. Lets say we have completed one import successfully and then for second import Can I switch back 5.2 and then upgrade to 5.10 ? Not sure that will work ? Please help me whether any other alternative to this ?

Thanks in advance,

Siva

comments: author: Adrien Ragot 2
body: Sorry, I didn't see your comment. Just import all spaces in a 5.2 test instance, upgrade it to 5.10, and export all spaces. To answer your other question, you won't be able to switch back from 5.10 to 5.2.


Tags: confluence-administration
Jira ticket as Confluence Attribute Value
Asked by Jon Fraczak:

Is it possible to have JIRA tickets work like values for an attribute in Confluence?

We are working on a project where we plan to migrate our documentation to Confluence. Doing so we want to hook up JIRA such that we can easily publish the latest version of the manual based on the product roadmap and features released for a given version.

Basically this means we should be able to release a product and our documentation based on resolved and closed JIRA ticket numbers that are part of the released feature-set. The ticket numbers should be used throughout Confluence to create/generate new content for our documentation. The ticket numbers are then basically identifiers that will qualify if the new content should be part of the release or not.


Answers:
author: Rob Woodgate
body: Hi Jon,

JIRA and Confluence are very well-integrated, so there are lots of ways you can display JIRA data in Confluence.

A good place to start would be the [JIRA report](https://confluence.atlassian.com/doc/jira-report-blueprint-427623492.html) template. If you create a**Change Log** using this you can target a project and fix version in the basic view, or switch to the advanced view and use whatever JQL you want. You can also choose whether the data should update or not when the page is refreshed, which makes it good for static release notes.


Tags: confluence-administration
view or edit pages when being offline
Asked by Paysafe Atlassian Support:

Is there a way to view confluence pages when being offline - e.g. when you are on a flight where no internet access is available.

Is there a way to work offline with confluence or is there a plan to develop anything in that direction?

I have seen roadrunner plugin but actually all documentation seems to end up in dead links ;( so it is difficult to find out how that is really supposed to work.


Answers:
author: Rodney Hughes
body: Confluence is an on-line collaboration tool, so it assumes "live" connection..

Exporting to a page(s) to Word or PDF or HTML gives you a snapshot at one point in time. You then need to consider what you do with any changes when you next get back on line compared to what others may have done whilst you are off line, which may take more time to resolve than however long you were on the flight!

I have seen others ask the same question here and I vaguely recall one answer was to get your own instance of Confluence on your laptop as its own server. Then when you export to HTML, you can import that into your own instance and use it that way with all the Confluence tools. I can't vouch for that solution, but I can imagine it at least is easier to work with than in Word. I'm not sure how licensing costs of the instance work for that????


author: Renato
body: You might want to try an HTML space export. You'll be able to view all sites within an exported space. The problem that I experienced myself is that it becomes quite frustrating when you start clicking on hyperlinks that are linked to a page in a different space. However, space exports might be a good solution if you wish to only navigate in a single space and you don't need to navigate back and forth between different spaces.


author: Paysafe Atlassian Support
body: Thanks everyone!


author: Milo Test
body: The only way I know to **view** pages offline is to export them to PDF, which my boss does often.
how to authorise a page in space by confluence documentation
Asked by shazia parhiar:


Answers:
author: Nic Brough -Adaptavist-
body: What system of page approval/authorisation have you set up in Confluence? Or are you asking how to do it?

comments: author: shazia parhiar
body: Thnaks for your response

I have just created page in Space in Confluence. I want to authorise it that no body can edit or delete it.

Is that possible in Confluence?

Thnaks


author: Nic Brough -Adaptavist-
body: Yes.

First, check the space permissions, looking for the rules on who can :

* Add/Edit page
* Delete page
* Restrict page

Next, go to the page you want to protect, and set the restrictions you need. See <https://confluence.atlassian.com/doc/page-restrictions-139414.html>


Tags: confluence-administration
Since about two weeks there are mails queuing up in our Confluence server instance. I used to flush them manually - since last Friday this will not work. Any suggestions?
Asked by it-service-frankfurt:

p style color:#6f6f6f;border: 1px solid #e9e9e9;border-radius: 3px;padding: 5px; \> em\>This question is in reference to Atlassian Documentation: a href https://confluence.atlassian.com/pages/viewpage.action?pageId 590259745 \>The Mail Queue /a\> /em\> /p\> p\> span class text-placeholder \>Ask your question here... /span\> /p\>


Answers:
author: it-service-frankfurt
body: Thank you Vasiliy, I'll have it investigated this way.


author: Vasiliy Zverev
body: Could investigate:

* Atlassian-jira.log
* mail-outgoing.log (eneble mail logging if not )

Try to execute log analiser into admin panel/JIRA supert tools


Tags: confluence-administration
connecting multiple instances of confluence
Asked by dbjayaprakash:

Is it possible to connect two instances of confluence servers and exchange data of Spaces between them?


Answers:
author: Bill Bailey
body: Theoretically yes, if you use the [remotepublishing](https://marketplace.atlassian.com/plugins/com.comalatech.remotepublishing/server/overview) plugin from Comalatech. I have used it one direction to publish from an internal server to an external public server. Not sure I would try bidirectional as collisions would be an issue, and this publishing would be on-demand, triggered by event. This plugin also requires their Workflows plugin (which I have also used successfully).

You could write a workflow that would publish a page once it is updated, for example. But arbitration would be *really* hard.


author: Nic Brough -Adaptavist-
body: No. You can only connect one Confluence to a database at a time.

You'll need to find/write a synchronisation service to do that.

Technically, Confluence Data Centre does many instances, but it looks like a single Confluence installation, it's not an "exchange of data", it's everyone working in one Confluence.


Tags: confluence-administration
Can panels have a set fixed height?
Asked by Peter Vojtech:

*This question is in reference to Atlassian Documentation: [Panel Macro](https://confluence.atlassian.com/pages/viewpage.action?pageId=51872380)*

Can the panel macro have a height set?


Answers:
author: Milo Test
body: See if the first half of my answer here helps you:

<https://answers.atlassian.com/questions/39136306>


Tags: panel
Confluence space / page usage info
Asked by Hisamitsu Koga:

I want to know how to get the following info on Confluence space / pages. Is there any way to get them?

?How much data storage does a space have?

?How do I know how much date storage left so far in a space?

?How much date storage are there for each children pages in a space?


Answers:
author: Timothy
body: I don't think that there is a current add on for the functionality that you want. This would be the closest information:

* <https://answers.atlassian.com/questions/20218630>

comments: author: Hisamitsu Koga
body: Thank you for the comment.
??????????????
Asked by Takashi Yana:

???10users????11?????????????????????15users?50??????????????????????????????????????

??????Confluence?????????????????????????????????????????????????


Answers:
author: Manami Ogawa
body: ????????????????

????????????????????????

?????Confluence?????????????????????????????????????????????????????????????12??????????????????????2????????????????????????????????????????????????????????

??????????????????????12?????????????????????

????????????????????[???????](https://getsupport.atlassian.com/servicedesk/customer/portal/6)?????????? !


author: Nic Brough -Adaptavist-
body: I'm afraid the automatic update is just that - it's automatic, and you have to train your admins to check before adding users.

For Server versions, if you go over the user limit, you will find create/update access becomes limited until you get the numbers back down, or get a new licence.


Tags: language-ja

cloud

confluence-cloud
Is it possible to use Excerpt-include to pull from entire space?
Asked by Bar T:

We have 15+ program pages linked on a wiki space.

Is there a way to use the Excerpt include on one page to pull from all Excerpts from every page in that space (instead of creating an entry for every program)? This will help keep things clean and avoid having to remove programs on multiple pages when they are "complete".


Answers:
author: Robert Reiner _smartics_
body: The [projectdoc Toolbox](https://www.smartics.eu/confluence/x/EAFk) provides the [Transclude Documents Macro](https://www.smartics.eu/confluence/x/7ADe) to run a query and transclude from the pages in the result set. The macros to transclude from need to be either defined with the [Section Macro](https://www.smartics.eu/confluence/x/ugNk) or the [Content Marker Macro](https://www.smartics.eu/confluence/x/vANk). The pages need to be [projectdoc documents](https://www.smartics.eu/confluence/x/rgDG) which requires to have the [Document Properties Marker Macro](https://www.smartics.eu/confluence/x/rgNk) on the page.

The tip [Content Reuse](https://www.smartics.eu/confluence/x/qQdwAg) on our website provides some more information on [transclusion](https://www.smartics.eu/confluence/x/zoQoAg) with the projectdoc Toolbox.

Please note that the projectdoc Toolbox is a [commercial add-on available on the Atlassian Marketplace](https://marketplace.atlassian.com/1212629) and **not available for cloud** (sorry I have seen this tag too late ... ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad")). I'm one of the authors.


author: Bill Bailey
body: You have to build a one-to-one connection with the excerpt macro. You can have multiple on one page to pull content from several pages, but there is no way to do wildcarding or label filter to have just one instance of the macro to pull from pages that match.

comments: author: Bill Bailey
body: As a follow up, there is the [MultiExcerptMacro](https://marketplace.atlassian.com/plugins/biz.artemissoftware.confluence.multiexcerpt.MultiExcerptMacro/cloud/overview) that can pull content from multiple pages, and from multiple locations on the same page. But you will need to insert them in a one-to-one connection, source to (one or more) destination(s).

I use it extensively, and it shows available for the cloud.


author: James Dellow
body: It won't give you the same layout as the Excerpt macro, but the [Page Properties](https://confluence.atlassian.com/confcloud/page-properties-report-macro-724765250.html) macros might work.

Alternatively, you would need to have someone develop a custom macro for you to do this.


Tags: cloud

confluence-cloud

excerpt
% symbol prevents you from being able to save a page within Confluence Cloud
Asked by Matt Tarris:

For some reason, as of today (December 12, 2017) I am unable to save any pages which have a % symbol in the body of the document.

You also are unable to save any inline comments which use a % symbol.

Regular comments work fine.

Its very easy to reproduce:

1. Create New Page
2. Assign a title like 'test'
3. Add a % symbol on the page.
4. Attempt to save.


Answers:
author: Milo Test
body: Both work fine for me. Try a different browser, otherwise, open a support ticket.


Tags: cloud

confluence-cloud
How can I see search results that show multiple instances of a word or phrase within a page or space
Asked by Cory Pantelakis:


Answers:
author: Rob Woodgate
body: Hi Cory,

To see search results for a single space, use the **In Space** filter on the left hand side of the search results page.

To see search results for a single page, you'll have to filter down the results. Use the **In Space** , **Last** **Modified** and **Of Type** filters. If that doesn't narrow it down to a single page, click **Add a filter** (it's at the bottom of the filters on the left hand side of the search results). You can then do more filtering by the date the page was created, parent page, etc.

The other way to search for a word in a single page is to use your browser's built-in search tool. Click CTRL+F and enter the word you're looking for. On Firefox there will be a "Highlight all" button, and on IE/Edge a little pen icon (you'll need to install a plugin for Chrome). Click these to highlight all instances of the word. Make sure you're not in Edit mode on the page though, otherwise CTRL+F will bring up the Confluence word search, and that doesn't have the option to highlight all.  
[](https://community.atlassian.com/t5/Confluence-questions/How-can-I-see-search-results-that-show-multiple-instances-of-a/qaq-p/95961?attachment-id=5077){#link_1185fccdf86f22}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/16141/1/image2016-12-14%207%3A20%3A53.png){#display_1185fccdf86f22_0}

comments: author: Cory Pantelakis
body: Hi Rob, Thank you so kindly for your help and the level of detail you shared.

Ultimately the Browser search tool is the solution necessary, if I understand correctly to find the multiple instances of a single word or phrase within a given page.

Sometimes the solution is right in front of us yet eludes us as we are too close to the challenge.

Thanks again for sharing your wisdom! You rock!


author: Rob Woodgate
body: :smile:
add team members
Asked by Cornelia Mender:


Answers:
author: Geoff Wilson
body: This is not a question (when I assume you were merely trying to search for that topic). Please edit or remove  

The best I can guess is that you want to add permissions to a Space in confluence? Which you can do by going to the Space that you're an administrator of, click Space Tools \> Permissions on the bottom left panel and then add groups or individual users to your Space.
How does the "System Administrator" permission differ from the "Confluence Admin permission" and membership of the "confluence-administrators group"?
Asked by Sam Hasler:

*This question is in reference to Atlassian Documentation: [Confluence Groups for Administrators](https://confluence.atlassian.com/pages/viewpage.action?pageId=792499449)*

It looks like there should be a 3rd column in the comparison table on that page for users given the system administration permission that are not in the confluence-administrators group.

NB: This is about the permissions config on the ++`/admin/permissions/globalpermissions.action`++ page.


Answers:
author: Josch Bencke
body: Hi Sam,

1) Rolefunctions

I found the JIRA help more usefull here and extrapolated, that Confluence does work similar. Based on that I would say:

The Confluence Administrator can manage the settings for the application operation itself, so "inside confluence".

The "System Administrator" can manage settings, which affect the surrouniding and security of the application as a whole, for example :

* Networkconnections
* Softwarepatches, Supportaccess etc
* Mail Interface
* Systemsettings
* Blacklisting/Whitelisting
* etc

This is my assumed list, make sure to test this, if you need to differentiate. Best have your "businessadmins" start out with "Confluence-Administrator" only.

2) Group

See answer on <https://jira.atlassian.com/browse/CONF-32541>

The Group "confluence-administrators" has special rights and is not checked against the permission settings. If you need to work differently, you need to create your own groups.


Tags: confluence-administration

documentation
Can I have step-by-step instructions how to implement a fix?
Asked by Dmitry Moudraninets:

*This question is in reference to Atlassian Documentation: [Confluence throws 'Application failed to authenticate' after upgrading to 3.5 with Crowd User Management](https://confluence.atlassian.com/pages/viewpage.action?pageId=235669510)*

Can I have step-by-step instructions how to implement a fix?


Answers:
author: Nic Brough -Adaptavist-
body: Best we can do is

* Stop Confluence
* Modify the values specified in the `cwd_directory_attribute` table within the Confluence database manually. The values must match all the values specified in Confluence's `crowd.properties`
* Start Confluence

We can't tell you how to modify your database, as we don't know what it is. You'll need to read Confluence's crowd.properties in the installation directory of your Confluence - again we don't know where you've installed it. Any text editor or even simple file viewer should show you the content.

comments: author: Dmitry Moudraninets
body: I executed this query against our database:

mysql\> select \* from cwd_directory_attribute;

I can't see crowd.properties there. We are trying to sync with JIRA and not with the cloud. Am I doing something wrong?


author: Nic Brough -Adaptavist-
body: I read that as saying you are looking for the crowd.properties in a database? It's a file in the installation, not data.


author: Dmitry Moudraninets
body: Here is the contents of crowd.properties:

[application.name](http://application.name) username  
application.password password  
application.login.url <http://localhost:8095/crowd/console/>

crowd.server.url <http://localhost:8095/crowd/services/>  
crowd.base.url <http://localhost:8095/crowd/>

session.isauthenticated session.isauthenticated  
session.tokenkey session.tokenkey  
session.validationinterval 2  
session.lastvalidation session.lastvalidation

Looks like that it's a default file w/o any useful data in it. Does it have to be like that?


author: Nic Brough -Adaptavist-
body: It might be, if that's how your Crowd has been set up. Does the database match?


Tags: confluence-administration

documentation
When exporting a page to pdf the table is cut off on the right.
Asked by Alexa Aufdermauer:

What settings do I need to use, so the talble is fully exported? Is there any possibility that the size is automatically fit? Because it would be quite a lot of work if we'd have to check each pdf-Export if the table was properly fit.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hi Alexa,

If you are using [Table Filter](https://marketplace.atlassian.com/plugins/com.stiltsoft.confluence.plugin.tablefilter.tablefilter/cloud/overview) macro, you can export table to PDF with Table Filter built-in exporter. It exports large tables to PDF better.


author: Nicolas Casel
body: Thanks for indicating these plugins. However, is there a "native" solution? By playing with the CSS or the PDF export settings?


author: Miroslav Kralik
body: I have very good experience with <https://marketplace.atlassian.com/plugins/com.k15t.scroll.scroll-pdf/cloud/overview>. Exporting pages to PDF nicely.


Tags: cloud

confluence-cloud
Link to network drive on windows explorer
Asked by Dietmar Oehlert:

```
I'm trying to setup a link from confluence to my mapped network drive:
```

```
J:\DE\ITO\ABT_IT-Operations\SAP-Basis\04_Jobsteuerung_Allgemein\01 Job Neuantr?ge
```

```
[file://///J:/DE/ITO/ABT_IT-Operations/SAP-Basis/04_Jobsteuerung_Allgemein/01 Job Neuantr?ge]
```

```
The error i get is: Page not found or i'm missing the rights to open it.?
```

```
Both can't be the reason, we're running version 5.10.8.
```

```
Any ideas?
```


Answers:
author: Rob Woodgate
body: Hi Dietmar,

That error message is a default, based on the fact that Confluence can't connect to the location you're providing. The reason it can't connect will nominally be either that the location doesn't exist OR you don't have permissions to access it, so your browser can't see it.

However, this is a bit misleading. The reason you can't connect is that your browser won't connect from a remote web page to a networked drive for security reasons. See Atlassian's explanation here: <https://confluence.atlassian.com/confkb/cannot-link-to-local-files-from-within-confluence-216958257.html>

You've got some options to make it work though. The following questions deal with the same issue:

<https://answers.atlassian.com/questions/15277528/how-can-i-link-to-folders-on-company-shared-drive>

<https://answers.atlassian.com/questions/21205>

And there is also the [Infinidex](https://marketplace.atlassian.com/plugins/dk.translucent.atlassian.confluence.infinidex/server/overview) add-on which allows you to connect to network drives and search across them from Confluence (it's a paid add-on; there might be a free alternative on the marketplace).

Hope that helps.