youngmon/atlassian-qna huggingface dataset:
How event are displayed in confluence calendar (assignee icons,...)
Asked by L?o Dellouve:

Hi,  
I'm looking for details about how the event are displayed in the confluence calendar, specifically what event are displaying with the assignee icon, what event doesn't have it, and if it's configurable  
See screenshot:  
![icon vs no icon.png](https://community.atlassian.com/t5/image/serverpage/image-id/52954i07DC76956EC2183A/image-size/large?v=v2&px=999 "icon vs no icon.png")


Answers:
author: Diego
body: Hello there!

Through some testing I could determine that the following event types have user thumbnails attached to them in Timeline view for Calendar Macro:

* Events
* Travel
* Leave

![Screen Shot 2019-05-01 at 18.24.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/53234iCFDF7AFDEA18940C/image-dimensions/587x147?v=v2 "Screen Shot 2019-05-01 at 18.24.33.png")

The caveat here is that for the thumbnail to be displayed no more than **one user** can be added via the **Who** field while creating the event. When more than one user is added to the event, no thumbnail will be displayed. Replacing the user avatar we will have a generic icon of two people. As we see here at the NEW EVENT (deep blue bar) event:

![Screen Shot 2019-05-01 at 18.27.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/53235i3B405AEE0D19C7B7/image-size/large?v=v2&px=999 "Screen Shot 2019-05-01 at 18.27.38.png")

The event types that **do not show** the user thumbnail are:

* Birthdays
* Custom events

There is no current method to define when the thumbnails display or do not display. You can check more information about event types and custom events here:

**[Team Calendars 6 - Event Types](https://confluence.atlassian.com/teamcal/event-types-660966804.html)**

**[Team Calendars 6 - Custom Event Types](https://confluence.atlassian.com/teamcal/custom-event-types-659785408.html)**

Hope this helps you out L?o! Looking forward to your reply.


Tags: calendar

confluence
Restrict a field in Calendar?
Asked by Justin Kix:

We have a calendar setup which is internal on on of our spaces. We'd like to present it to another space but would like to keep one or more of the fields restricted. Can we do this?

And the use case- on the events we have instructions on how to support a given event and/or a link to another confluence page with the instructions. We want those instructions visible to the internal team only, but we want to make the rest of the calendar visible to the external team. And we'd prefer not to create a second version of the calendar just to restrict one field as then we'd have to manage multiple calendars for the same events.

Does anyone know if/how this can be done?

Thanks!


Answers:
author: Diego
body: Hello there!

It is not really clear if you need to restrict a specific field (like participants) when creating events or if you need to restrict edit capabilities of the users regarding a specific calendar.

However, you could restrict the edit permissions for a given calendar. Here is our docs on this:

**[Restrict a Calendar - Server](https://confluence.atlassian.com/teamcal/restrict-a-calendar-660737259.html)**

**[Restrict a Calendar - Cloud](https://confluence.atlassian.com/teamcalcloud/restrict-a-calendar-909903929.html)**

What we need to do is:
> 1. Go to the Calendars
> 2. Select the three dots right by the side of the name of the calendar
> 3. Select Restrictions
> 4. Select to Restrict Editing
> 5. Select who or which group can edit the calendar

Let me know if this helps you out Justin!

comments: author: Justin Kix
body: I am looking to restrict a field so that a certain group cannot see it at all.

Ex. in the "Description" field we put the steps for how we support a given event. We only want our internal support team to see the contents of that field. We want everyone to see the event so they know what it is and when it is occuring, but we cannot have them see the steps there in the description.

And I know one option would be to create a page, link the page, and restrict the page but that would invite questions and requests for accessing the page. so we are effectively trying to hide a field from a certain group.
My Jira issues are not showing up on my team calendar
Asked by Troy Larson:

Confluence v6.15.2

Jira v8.1.0

1. I have solid green Application Links between Confluence and Jira. I've tested the connection both ways.

2. I created a new project in Jira with a couple test issues with Due Date set for tomorrow.

3. I clicked "Add Event" and it properly showed me the list of projects, and I picked the project I created and clicked "Due Date" as the date to show.

Nothing is showing up in the calendar. I've deleted and re-added a couple times and refreshed, but nothing is showing up at all from JIra.


Answers:
author: Florent Honor?
body: After talking to Atlassian support, they could confirm I was suffering from the known issue here:

<https://jira.atlassian.com/browse/CONFSERVER-58025>

So I would encourage you to vote for this bug to get Atlassian to fix it.


author: Florent Honor?
body: Does your issue look like this one?

<https://confluence.atlassian.com/confkb/team-calendars-add-event-modal-does-not-contain-all-available-options-from-jira-967335971.html>

Because that's the issue we are having right now and the solution in this documentation did not help.

Jira icalendar is correctly installed and all module are enabled.

Looking for a solution as well.


Tags: confluence

jira
Team Calendar OBR plugin will not install
Asked by John Crafton:

The dialog window appears, but after a few seconds, an error appears beneath it saying "An unexpected error occurred. Refer to the logs for more information."

I just upgraded Confluence (server) to the latest version, and the Calendar plugin was greyed out/wouldn't upgrade. Trying to install over-top of it didn't work. Trying to install it following an uninstall of what was already there also failed.

We use this plugin daily, so I'd like to know how I get it installed/updated. Thanks!


Answers:
author: Sloan
body: Hi John

Have you done what the message says, checking the logs? It would be interesting what error and stack trace the application log shows.

And how did the greyed out look look exactly like? Could it be the app is simply deactivated? Feel free to share a screenshot with us. :)

What Version of Team Calendars was or is currently installed and what version do you try to install via upload? What Version of Confluence are you using?

Cheers  
Niklas


Tags: install
how can I automatically export calendar
Asked by Tom Berchenbriter:

We want to ingest the calendar from confluence from another app, but it does not have direct access to confluence, so we need a way to periodically export the calendar to ics format. How can I automate this task?


Answers:
author: Shannon S
body: Tom,

By [subscribing to your Team Calendar](https://confluence.atlassian.com/teamcal/subscribe-to-and-from-team-calendars-273285883.html), you'll be kept up-to-date with your calendar. There's no need to automate the task.

Could you let me know what problem you're having if you've already subscribed to the calendar? Let us know what application you're using to subscribe.

Regards,

Shannon

comments: author: Tom Berchenbriter
body: I want to export the calendar from confluence, to a file (ical), so that I can ingest it in another application that can import ical files. I need the "export" to be automated so that we can periodically ingest it into our webapp that is custom. Since the webapp lives outside our corporate network, there is no way for us to communicate with confluence directly.


author: Shannon S
body: Tom,

When you click Subscribe on a calendar, the URL it provides you can be used to subscribe to the calendar. You'll automatically receive updates. There's no reason you would need to programatically download it.

![Screen Shot 2019-03-01 at 3.00.22 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/47413iD78598EC882554BE/image-dimensions/621x522?v=v2 "Screen Shot 2019-03-01 at 3.00.22 PM.png")

You can see at the bottom it tells you that you should reset the link in case you accidentally share it. This is because it will give you full access to view the calendar events. This is beneficial for you because your application doesn't need to login to Confluence in order to read the events from the calendar.

Can you tell me if you've tried that and if you're running into any errors when using the subscription URL?

Regards,

Shannon
Team Calendar does not sync all events
Asked by Lukas Hummer:

Hey!

so, i?m trying to sync our Team Calendar in Outlook, Thunderbird and Google Calendar.

We are using Confluence Cloud and have a "My Calendar" and a Site Calendar.

When i am subscribing to the "My Calendar" i only see the Travel and Birthday Events, and syncing with the Site Calendar i only see the Events and Leave Events on thunderbird, and only the leave events on Outlook, and on the Google Calendar i would see the events and leaves, but not everyone.

I do not see all standart events and i do also not see any custom Events (wich we mostly use).

Is there any workaround or setting to see every event?

Like this it?s not useable because we do not see our custom events and you need to subscribe to two calendars, wich are actually the same but do show different events, just to see the standart events.

Thank you!


Answers:
author: Diego
body: Hello there Lukas!

Could you clarify some points for us:
> 1. Has this worked at some point in the past?
> 2. Is **every calendar** affected by this behaviour?
> 3. Is your **Confluence Cloud** or **Confluence Server**?

If you happen to be on **Confluence Cloud**, there is a chance that you are being affected by these bugs:

**[CONFCLOUD-65594 \| Team Calendars doesn't return some of registered events in subscription link](https://jira.atlassian.com/browse/CONFCLOUD-65594?_ga=2.231396063.1399034234.1550498481-1770418407.1541684782)**

**[CONFCLOUD-65589 \| Exporting Calendar from Team Calendar Only Exports one Event a day](https://jira.atlassian.com/browse/CONFCLOUD-65589)**

Let us know!

comments: author: Lukas Hummer
body: Hi,

i don?t if this has worked in the past because it was the first time trying.

Every Calendar is affected, but depending of from which Calendar Page i subscribe to it, it shows different events.

We are using confluence Cloud.

Thank you!  
![Confluence.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/46977iA9C7D9AF74ADB198/image-size/large?v=v2&px=999 "Confluence.PNG")![Thunderbird.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/46978i7B63566D2DC7BD04/image-size/large?v=v2&px=999 "Thunderbird.PNG")
How to find out who is the Calendar creator
Asked by Elena Oleksenko:

Hello,

Please help to understand how I can find out who is creator of a Calendar in Confluence.

I found this article <https://confluence.atlassian.com/confkb/how-to-find-the-creator-of-a-calendar-in-team-calendars-for-confluence-389777998.html> and tried the described method.

I run the query

    mysql> SELECT * FROM AO_950DC3_TC_SUBCALS WHERE NAME LIKE 'The Birthdays Calendar';

and I got the result with more than 1000 rows with the different user id's for the same calendar.

Like:

```
subcalendar-blue: some user id
subcalendar-gray: another user id
subcalendar-purple2: one more user id
subcalendar-blue: the new id again
```

How to find out who is the real creator of the calendar?


Answers:
author: Shannon S
body: Elena,

Thank you for reaching out! It's nice to hear from you again.

1. You can confirm the example from the article is the same as in your database? You can confirm by running:   

       SHOW TABLES;

2. When you run JUST the following query, you still get 1,000s of results?   

       SELECT * FROM AO_#variables_TC_SUBCALS;

It does seem odd that you would get 1,000s of results, especially if you don't have that many calendars. It might be that we need to raise a support ticket so you can share a copy of your database with our support engineers, but let's see how far we can get on this before that needs to happen.

Regards,

Shannon

comments: author: Elena Oleksenko
body: Hello Shannon,   
Thank you for the reply! I created a request to Atlassian support


author: Shannon S
body: Hi Elena,

Thank you for letting me know! I would recommend also linking this Community post on the ticket. That way, when the issue is resolved, you can let us know how that was done here. It can help users in the future should they run into the same issue.

Thanks again!

Shannon
Multiple reminders in one notification
Asked by AGS360 Support Team:

Hello,

We have set up multiple calendar reminders going in one address. We see that when two reminders of the same 'event type', if they do not have a difference of 5 minutes between them, then the system creates one notification. This email notification will include these two reminders. For example if one reminder is at 9:00 and the other at 9:03 it will merge them in one email notification. If one is at 9:00 and the other at 9:05 then it will create two separate emails and this is as what we expect. Any idea on how to resolve this?


Answers:
author: Diego
body: Hello there!

I was trying to replicate the behaviour described. Initially, when using the event type "Event" I received **one email per event**.

However, when creating events of other types such as **Travel,**this behaviour was present and reproducible. Further, I have found an issue pointing to a recurrence improvement for the calendar reminder job. You can check it here:

**[CONFSERVER-48422 -CalendarReminderJob only runs every 5 minutes delaying sending of reminders](https://jira.atlassian.com/browse/CONFSERVER-48422)**

What happens is that notifications are not really sent when they should be sent. With this improvement in mind, I created another suggestion here:

**[CONFSERVER-57824 - Improve Granularity of Event Reminders in Team Calendars](https://jira.atlassian.com/browse/CONFSERVER-57824#)**

Let us know your thoughts on this!


author: Shannon S
body: Hi there,

Could you clarify - this is for Team Calendars and not Questions, correct? Your query was in the Questions for Confluence collection and I wanted to make sure which product it was about.

That said, there's a feature request for digest notifications in Confluence that would encompass your request:

* [CONFSERVER-51741](https://jira.atlassian.com/browse/CONFSERVER-51741) *Allow users to receive a daily digest of notifications*

I would recommend voting on it and watching in order to be informed of any updates!

Let me know if you have any questions about that.

Regards,

Shannon
Deactivate accounts without sending customer notifications
Asked by Chris Johns:

Hi all,

I wish to deactivate 100+ accounts in our organisation, without alerting the user.

Many users have not used a product in 4+ years and this will create unnecessary noise.

By default, a "Your Atlassian account has been deactivated" email is sent to the user. Is there a way to turn this off?

Many thanks,

Chris  
![Screenshot 2022-07-25 141353.png](/t5/image/serverpage/image-id/207589i2AEE759FD1599985/image-size/large?v=v2&px=999 "Screenshot 2022-07-25 141353.png")


Answers:
author: Chris Johns
body: Hi Pramodh, thank you for your response. As an organisation we have decided to deactivate the accounts, most users have not used for many years or have left the organisation.

Although we could add a new policy, we would prefer to keep SSO for all users that do have an account, even if it is not actively used. Deactivating is the most efficient method. Is this possible without notifying the user?


author: Pramodh M
body: As an Organization, yes we can control user's Atlassian account and we have to think at what level this can be controlled. Restricting them from not having the account at all is not a good idea I would say.

If you wish to not include them in billing just create the non-billing policy and let them use their Account. Is there a specific reason why we are deactivating them? No right

Here's a link for creating a non-billing policy and you can only pay for the users who are using Atlassian Access

<https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies>

And moreover Manage accounts section provided better way to filter the data for you to check how many users are using your site, and who you should enable the SSO with

Let me know if you have any queries


Tags: account

deactivate

notification
Destroyed all deactivated account information - set to Former User
Asked by Chad Beckman:

Was an update made about a month ago to Jira Cloud where all deactivated account information was essentially destroyed so everything is now listed as "former user"?  

We have a couple of reports that pull data from Jira for auditing purposes and all former contract employee information has been now listed as "former user" so the reports themselves have basically become useless.

Almost every single account is marked as being deleted a month ago (which did not happen) so I am wondering if either a change was made that deleted all this data or an update was rolled out that disconnected the information.

Any additional information on this would be appreciated.

thanks


Answers:
author: Rilwan Ahmed
body: Hi [@Chad Beckman](/t5/user/viewprofilepage/user-id/1279207) ,

If you are using Atlassian cloud, I would suggest please contact Atlassian support.  
<https://support.atlassian.com/customer/servicedesk-portal>


Tags: account

feedback-forum

jira-software

update

user
Is there a way to translate foreign languages in Atlassian Community?
Asked by Keith Carey:

Is there a way to translate foreign language posts/responses in the Atlassian community to my preferred language? For example, I get notifications with responses in French, but I don't speak French, so these notifications are not valuable to me (not saying they aren't valuable at all, but I can't read them). They may be of value if the response was translated to English, my native language.

Can anyone help?


Answers:
author: G subramanyam
body: Hi [@Keith Carey](/t5/user/viewprofilepage/user-id/4395111) welcome to the Atlassian community.

The one way you can do this is to add or enable "Google translator to your browser". So, when you open a page other than your native language, it will prompt to translate the entire page.

It worked for me multiple times.

comments: author: Keith Carey
body: I am using Edge, which Google Translator doesn't support (no surprise as mixing the streams of Microsoft with Google).


Tags: account
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Asked by ??????? ???????:

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Answers:
author: ??????? ???????
body: ? ?? ????? ??? ????????????? ?????


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The is usually a profile setting. Click on your profile icon, look for "manage settings" or "profile settings" and these will take you to a place where you can choose a preferred language (for the UI at least)

---

????? ?????????? ? ?????????? Atlassian!

?????? ??? ????????? ???????. ??????? ?? ?????? ?????? ???????, ??????? \<\<?????????? ???????????\>\> ??? \<\<????????? ???????\>\>, ? ?? ???????? ? ?????, ??? ?? ?????? ??????? ?????????????? ???? (?? ??????? ????, ??? ????????????????? ??????????).

comments: author: Nic Brough -Adaptavist-
body: You have not told us which application you are working with, so I will assume it is Jira, Confluence or Bitbucket Cloud.

Click on your profile (the icon at the top right) and from the menu that drops down, "personal settings". Depending on which application it is and how users are provisioned within it, you may be directed to another profile page, but that link will still land you on a page where you can select options including language and time zone.

--- from google translate

```
?? ?? ??????? ???, ? ????? ??????????? ?? ?????????, ??????? ? ???????????, ??? ??? Jira, Confluence ??? Bitbucket Cloud.??????? ?? ???? ??????? (?????? ?????? ??????) ? ? ?????????????? ???? <<?????? ?????????>>. ? ??????????? ?? ????, ????? ??? ?????????? ? ??? ? ??? ????????? ????????????, ?? ?????? ???? ?????????????? ?? ?????? ???????? ???????, ?? ??? ?????? ??-???????? ???????? ??? ?? ????????, ??? ?? ?????? ??????? ?????????, ??????? ???? ? ??????? ????.
```


author: ??????? ???????
body: ?????????? Trello


author: Nic Brough -Adaptavist-
body: Ok, the answer is much the same - go to your profile and edit the language preference.


author: ??????? ???????
body: ?? ? ?? ???? ????? ??? ????????? ?????. ??????? ????? ?????? ?? ?????. ???????? ????? ?????????? ?????????? ?? ????


Tags: account

off-topic
Atlassian License Management with REST API
Asked by Tony Hernandez:

Hello everyone!

I'm hoping to get some answers here, for myself and others.

**Use Case:**

-Automate license removal of users who have been inactive for 30 days.

-*Preferably*, check each of the user's product licenses, then remove whichever one has been inactive for over 30 days.

**How:**

-I'm using an automation suite to run on a daily schedule and remove licenses based on the use case above.

**Help needed:**

Are there any REST API calls/examples/documentation that can help accomplish:

-Get a user's assigned license(s)

-Checks for last user activity on a given license

Thank you everyone for your attention and support!

**-Tony**


Answers:
author: Tony Hernandez
body: I've been doing more research and for the looks of it, there don't appear to be any APIs that can do what I'm asking. *However, I'm thinking this route might work...*

Bare with me as I am relatively new to this:

An admin can assign or remove a product license from a user in different ways:

1. [Admin Page](https://admin.atlassian.com/) \> Directory \> Users \> Select User \> Assign Product License  
   (Keep in mind, that this adds the users to the system-default groups such as **confluence-users,** **jira-software-users, jira-servicemanagement-users, jira-administrators,**etc.)
2. Another option is to simply add the user directly to the groups **mentioned above.**

**With that being said..** I think I can still accomplish the license management automation that I initially stated. **This is how:**

1. Get all inactive users
2. For each user
   * Get all groups
     * If found in any of the product license groups
       * remove from group

Again this is still a concept and I have to develop it. I'm still unsure of how to determine if the user was inactive for one product but not the other.

I will keep updating.

**-Tony**

comments: author: Pawel Okroy
body: Just wondering if you've managed to progress with it?


Tags: account

licence