youngmon/atlassian-qna huggingface dataset:
made server setting changes and now I can't log on.
Asked by Jody Williams:

Hi, I want to access the fisheye server by using the URL <http://server.domain.com/fisheye> instead of http:/server.domain.com:8060. I was editing the server settings according to this page:

<https://confluence.atlassian.com/fisheye/configuring-the-fisheye-web-server-960155665.html>

and made a mistake and now I can't log onto the web fisheye instance. What do I need to restore to undo my changes? I'm thinking I don't need to restore the database, but system files?


Answers:
author: Nicolas Grossi
body: [@Jody Williams](/t5/user/viewprofilepage/user-id/1705469) You might have a backup of the modified files ?

comments: author: Jody Williams
body: I'm sure I have a backup. I only want to restore what I need to the fisheye_data directory or the fecru\* directory?
stuck at "/setup/jiraConnect.do" after license key entered
Asked by Abdulaziz Alshehri:

After a new install of Crucible. I opened localhost:8060/admin and placed my licence key. After that each time i open it now it is blank with the link being. "/setup/jiraConnect.do"   

Tried to reinstall Crucible but no luck the database folder is the issue. I can't change my server-ID for a new key.

Any help is welcome


Answers:
author: Drew Morris
body: Did you resolve this? I'm also running into it.

I think this issue is related, as I'm also seeing an XSRF issue in my logs

<https://community.atlassian.com/t5/Fisheye-Crucible-questions/Fresh-setup-behing-nginx-First-time-setup-blocked-by-XSRF-on/qaq-p/1396133>


Tags: fisheye-crucible-server

server
Cannot delete local AD user
Asked by Dean:

Hi. We've downgraded from to a 5-user license but have 8 users in our system. We don't need them, and in the past have been able to delete users who are not active. However, when I'm trying with these users I'm receiving the error that:

```
Error deleting user. Not allowed to delete user '<username>' from directory 'Active Directory server'.
Please check the system logs for details
```

I only want to remove the local user, in order to get us down to the 5 currently active users. How do I do that?

The installed version is 4.8.2 but we have purchased an upgraded license. That's why I'm trying to get down to five users; to install the new license.

Any ideas?


Answers:
author: Charlie Misonne
body: Hi Dean,

When you say "I only want to remove the local user", what do you mean exactly?

You can not remove a user when it is synced from AD. You could apdat the user filter in your AD connection details but that's probably not what you're looking for.

Can't you just revoke the permissions of those users to remove their license?

<https://confluence.atlassian.com/fisheye/global-permissions-960155573.html>

comments: author: Dean
body: That may be exactly what I was looking for. I just want to remove their license.

I'm new to managing the server, and about 10 minutes ago found where I could remove that user from a local group.

I've removed the other users from the relevant groups. I've also found System Information \> User Limits, which tells me the exact number I need - 5.

Thanks Charlie, this was exactly what I needed.


author: Charlie Misonne
body: ok great!

Glad I could help :-)


Tags: active-directory

fisheye-crucible-administration

server
The Crucible Licence Key you have entred is invalid
Asked by JAMET Daniel:

Atlassian gives me a new license key but when i want to install it i obtain the message "The Crucible Licence Key you have entred is invalid"

My Server ID is: BPSX-7SN0-77P3-L65N  
My SEN is: SEN-50784233  

Can you help me to solve this issue ?


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You need to talk to Atlassian support about this one, the community here has no access to the licencing system. <Https://support.atlassian.com/contact> will ask you for the SEN you have given us if you select the Crucible/Fisheye option in the menus.

However, before you raise it there, can you check that

* You are copying and pasting the key precisely and in plain text. Some browsers and text editors add line breaks or even additional characters to content when you hit select and copy. (There was even a phase where Internet Explorer randomly changed characters in keys when copying them because the idiots at MS thought it was a good idea to add slpeping correction to everything)
* You have copied the full licence key (you should not need to worry about trailing spaces at the end of the key, but you do need every letter of it). My usual error is missing the last line in the text


Tags: fisheye-crucible-server

server
Crucible - Is there a way to prevent authors from resolving issues they did not open/create?
Asked by Josh Robertson:

I am wondering if there is any setting or way to prevent authors from marking issues as resolved in **crucible code reviews** if they are not the one who created the defect or issue that needs resolution?

Basically the way it is now would mean the author of the review is able to mark the issues resolved when in reality it should be the individual who created the issue that should close it, or potentially another reviewer as a worst case scenario.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Do you really mean in Fisheye, or are you linking your work to Jira?

If the issues are in Jira, then you should be able to add a condition to the transition, one that blocks the reporter from the transition.

comments: author: Josh Robertson
body: Hello and thank you!

I am using the crucible code review server, which has fisheye integrated with it.My question is actually related to crucible I believe, not with fisheye.

I apologize for the confusion. I've updated my question to explicit state that I am asking about crucible code review server.


author: Nic Brough -Adaptavist-
body: I am sorry, I was unclear. Crucible sits on top of Fisheye, so I have a tendency to think of them as the same thing. I've never worked with just Fisheye, beyond the first time, where my job was to plan and implement adding Crucible to it!

The question I have is "where are you raising the issues"? Are they in Fisheye/Crucible, or Jira?

If it's in FeCru, then I'm afraid you are stuck. It has a very simple flow for issues, and none of the flexibility that Jira has to set up flows that are controlled like that.


author: Josh Robertson
body: No Problem, we got there in the end.

I am raising this issue from the crucible side, as we are not utilizing Jira. Only using crucible for a peer review of code to be done by higher level team members.

We were using collaborator from SmartBear originally, and I found Crucible was a better product with a better layout, making the reviews easier to perform.

This one item stands out to me as an issue, because a reviewer can open an issue during the code review, and the author of that code review can mark the issue resolved without any involvement of any reviewer. Even if this was tied to Jira, I think the issue would exist on the crucible side, where the author can still mark an issue resolved, but I don't know what would happen on the Jira side in that regard and maybe it would be a non-issue.

So am I understanding there is no way to prevent authors of code reviews from marking issues as 'resolved'? Originally I thought it was because the author was also the moderator, that it granted them that ability, but I created a dummy user to be placed as the moderator and it was still possible.

Can you explain to me, if it isn't possible to prevent it, how it works with Jira tied in to prevent the author of a code review from marking issues as resolved in the code review?


Tags: server
MS Office Word, Advanced Find and Field
Asked by Yunus Emre Ozturk:

Hello everyone,

I am new here and i hope the location is not wrong for that question.

I have a problem about word. I need to replace some words with numbered words.

For example, ? need to select all ABCD words and change ABCDE_1, ABCDE_2, ABCDE_3...

Is it possible to do it ?

Actually, basicly, i added a field AUTONUM, and copied it, then i was able to replaced all ABCD to ABCDE_1 etc.

However in that case, i cannot figure out to select all ABCDE_1, (1 is autonumberd) in case need to change them.

Briefly, could you please help to select custom field area, not tables, figures or etc, only written by the ABCDE word ?


Answers:
author: Walter Buggenhout
body: Hi [@Yunus Emre Ozturk](/t5/user/viewprofilepage/user-id/5598159) and welcome to the Atlassian Community!

This is a community built around Atlassian products (like Jira, Trello, Confluence and many other tools) and practices. Microsoft Word is not really an Atlassian product, I'm afraid. While it's not entirely impossible someone might come up with a solution - we're very much willing to help where we can, here - you might get faster and more targeted assistance on a Microsoft forum instead.

Automatically finding / replacing content in MS Word fields is not one of my top skills; if it was, I'd be happy to help.

All the best - and hope to see your first Jira or Confluence question soon!


Tags: atlassian-platform
how can i make a company workspace?
Asked by Daner Chiyayee:

how can I make a company workspace in Atlassian?


Answers:
author: Walter Buggenhout
body: Hi [@Daner Chiyayee](/t5/user/viewprofilepage/user-id/5596610) and welcome to the Community!

Could you elaborate on what you mean by a *company workspace*?

The Atlassian platform consists of several products doing different things:

* Jira to plan and track project work across business and software teams;
* Jira Service Management to set up and manage service desks for your IT and internal support teams;
* Confluence to document and collaborate on knowledge and content;
* Bitbucket to manage code
* ...

What you would normally do is to set up an Atlassian site for your organization, adding one or more of the above products - depending of course on your needs. It is quite simple to get started with just one product and add additional ones later on. To get started with Jira - just as an example - search for [Jira pricing](https://www.atlassian.com/software/jira/pricing) and select a plan to try for free.

Hope this helps!


Tags: atlassian-platform
Org Admin Account Deleted
Asked by peter_cardwell:

Hello

We have had the sole "Org Admin" unexpectedly leave the company, and our IT system has disabled his account in our system.

As our Atlassian accounts are connected to our company accounts via SSO setup, the Org Admins account has been deleted in the Atlassian system as well, meaning there are no current users set up as an Org Admin.

Is Atlassin able to set myself as an Org Admin?

Thanks


Answers:
author: Kieren _SmolSoftware_
body: Hi [@peter_cardwell](/t5/user/viewprofilepage/user-id/5581678)

You'll need to raise a support ticket with Atlassian to sort this out.

<https://support.atlassian.com/contact/#/>

Good luck!

-Kieren

Co-Founder @ Admin Automations \| Ex-Atlassian


Tags: organization
Delegate access to Atlassian notifications?
Asked by Aaron Newell:

Is it possible to delegate access to your notifications only? For example, let's say one employee wants to delegate access to a colleague so they can manage their Atlassian notifications for them but they do not want to give complete access to their Atlassian account to the colleague. Is there any way to do this without giving complete access?


Answers:
author: Mikael Sandberg
body: Hi [@Aaron Newell](/t5/user/viewprofilepage/user-id/5578972),

Welcome to Atlassian Community!

The short answer is no, this is not something that can be done without giving the user full access to the other user's account.
How to activate my account?
Asked by Ali Ibrahim:

This is a new account I hope It will not be deactivated

I receive this message whenever I try to log in to my Atlassian account.

![Screenshot 2024-08-25 142741.png](/t5/image/serverpage/image-id/343680i55091625D87D05AD/image-size/large?v=v2&px=999 "Screenshot 2024-08-25 142741.png")

Even if I tried to create a new account it got deactivated after a few hours and I received this email:

\`\`

Suzie Q commented: Dear Atlassian user, U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing you with access to our products and services. After analyzing the applicable lists of restricted parties maintained by the U.S. Government, we were unable to confirm that your name was not affiliated with a restricted party. If this is a case of misidentification, please reply with two different copies of official documentation to verify your identity. Official documentation includes, but is not limited to, a government-issued driver's license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible. You may check out these resources for more information: U.S. export controls (<https://www.trade.gov/us-export-controls>) \| Consolidated Screening List (<https://www.trade.gov/consolidated-screening-list>) Please reply directly via email with any further questions and the identification requested. We look forward to your reply. Regards, Atlassian Currently the status is: 'Atlassian Received' \`

I tried to reply with my passport and ID, but nothing changed. Even my old account with the same name 'Ali Ibrahim' got deactivated.


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@Ali Ibrahim](/t5/user/viewprofilepage/user-id/5575987) ,

Welcome to Atlassian Community!

I suggest you to raise a support request directly with Atlassian.

<https://support.atlassian.com/contact/#/>

Thanks,

Chandrababu


Tags: atlassian-platform
Copy Due Date from Epic to JSM Ticket
Asked by Crede Harrison:

I have read previous posts regarding due dates from epics to child tickets but nothing so far has worked for my particular use case.

I have a new service request called Request for Change where users go to the portal to request modifications to services or new services that are smaller than a project but not standard requests. This is a new request type in JSM called RFC.

After forms are filled out for users, managers and IT reviewers an Epic is created in another project for whatever assigned team is set. I have automations that have updates to status's and priorities to update the JSM RFC ticket and in reverse the Epic when the RFC ticket is updated.

The requirement is that when the project updates the epic with a due date, it should update the RFC ticket in JSM which the reporter and requested participants can then be notified of from the portal.

I cannot for the life of me get the Due Date to update either way though.

I have tried the following:

Trigger: When value changes for Due Date

Branch for Linked Issues (I've created a new link for this process: Link to Epic and Link to RFC), Then Edit issues field Due Date - Copy from current issue

No joy

Are there any other options I could try? I do not want to use any plugins.


Answers:
author: Jerrold - Empyra
body: Hi [@Crede Harrison](/t5/user/viewprofilepage/user-id/5563545)

can you change the automation Action \> edit issues field due date to "copy from trigger issue" instead of copy from current issue.

![acc.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344195i4862AE68DCED3D31/image-size/large?v=v2&px=999 "acc.PNG")

can you please try this and see whether if its working. If not can you please share the automation screen shot and also the rule details to check whether the scope of the automation is set to both the projects or global . and also please share the audit log of the automation.

Thank you.

comments: author: Crede Harrison
body: [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480)

Thank you so much for your answer, I didn't even know that could be updated to trigger issue! I learned my minimum 1 thing for the day.

Thanks!
Setting up a single MFA for Jira and Confluence
Asked by Bernard Van Heuverswyn:

Hi all,

Maybe this is not the right Topic. But since this is a question about 2 products at the same time, this is the only Topic that seemed to fit.  

**Single, simple MFA for Atlassian Cloud Products**

**We have 100 user licenses for Confluence Standard and 100 for Jira Premium.**

I would like to set up an MFA (Multi Factor Authentication), for example via the "Google Authenticator" app. But my search in Atlassian help does not give anything concrete.  
Either they are very evasive, or too complex to understand, or for licenses that do not match.  
Also, it is either for Jira or for Confluence.  

We already impose MFA for Salesforce to our users.  
We can still imagine an MFA to access **all Atlassian products** , but not one manipulation each time Jira is used plus another each time Confluence is used... because that would make 3 manipulations in the morning before being able to work.  

With the different licenses mentioned above, what would be the simplest (and most comprehensive) solution to implement?  
Thanks


Answers:
author: Marc - Devoteam
body: Hi [@Bernard Van Heuverswyn](/t5/user/viewprofilepage/user-id/5186204)

If you are a non profit org, you might request non profit licenses. If you are eligable you could get a 75% discount on licenses.

See, [nonprofits](https://www.atlassian.com/teams/nonprofits)


author: Zhiyong Lin
body: Hi

You can refer to this article?<https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/?>. If it's an Atlassian account, you'll need at least Guard Standard to enable MFA.

comments: author: Bernard Van Heuverswyn
body: Thanks for this answer,  
I had already read this article. But once again, I have difficulty knowing if we have this or if we have to purchase it.  
In the "Pricing" screen, under the "Standard" option it says "Free with existing Cloud Enterprise Plans". But I can't find this information anywhere in the Atlassian administration of my account.  
Our Jira and Confluence licenses are "Cloud".  
The Confluence one is "Standard" Plan, the Jira one is "Premium" Plan.   
I don't see the word "Entreprise" in the Plan Column.  

So I'm already stuck at this question: Is this (Guard) already included in our 2 licenses or not?  
If the answer is NO, how do we calculate the price? Per Product (Jira + Confluence) ?  
An NGO cannot afford to pay 10,000 euros / year to impose an MFA....  


author: Zhiyong Lin
body: The Enterprise plan includes a Guard license, while other plans require a separate subscription.


author: Bernard Van Heuverswyn
body: Thanks Lin,   
In this case, it is unaffordable for an NGO.

I will have to find another alternative, external to Atlassian

Thanks


Tags: atlassian-platform

confluence-cloud

jira-cloud

mfa
I got a job offer to be payroll for atlassian from Mike. Itself his firstname last names @gmail.com.
Asked by Geraldine Mejorado:

I got an email from Mike Cannon-Brookes [@Gmail](/t5/user/viewprofilepage/user-id/4810463).com and I'm not sure if this is legit or a scam I sent in all my information he said pay is based on bitcoin and we only use cashapp or any of the tranfer money accounts. Can someone verify this is true and not a scam?


Answers:
author: Andy Heinzer
body: Hi [@Geraldine Mejorado](/t5/user/viewprofilepage/user-id/5570471)

This is certainly a scam.

Could you please report those email addresses to Google? There is a link on <https://support.google.com/mail/contact/abuse?hl=en>

Reporting that account to the service provider could at least get gmail to deactivate their account.

Atlassian email will not use [gmail.com](http://gmail.com) addresses for any official communications. We have seen numerous reports from users that have been seemingly offered employment to post to Community, or to perform some kind of typing/data entry tasks, but Atlassian does not offer any such positions.


Tags: atlassian-platform
LEGIT OR NOT
Asked by Xian Drew:

CAN YOU TELL ME IF ITS A LEGIT OR NOT ?

https://t.me/Atlassian_HR


Answers:
author: Andy Heinzer
body: [@Xian Drew](/t5/user/viewprofilepage/user-id/5567575)

Could you please report that account to telegram for impersonation? You should be able to report that account by following <https://t.me/notoscam> can be used to report such accounts. Atlassian does not use telegram at all.


author: Shannon S
body: Hello Xian,

Good afternoon, and thanks for raising this on Atlassian Community.

I prefer not to click on that link, since I don't recognize it, but it appears to be a Telegram link. We don't use Telegram.

Can you give us some context on that link? Where did you find it?

Thank you,

**Shannon S \| Atlassian Community Support**


author: Brant Schroeder
body: [@Xian Drew](/t5/user/viewprofilepage/user-id/5567575) welcome to the Atlassian community

I will escalate to Atlassian so they can review.


Tags: atlassian-platform
duo mobile
Asked by kerellos zakhary:

i need help for recover my account


Answers:
author: Dommalapati Chandrababu Naidu
body: Hi [@kerellos zakhary](/t5/user/viewprofilepage/user-id/5563484) ,

Welcome to Atlassian Community!

Can you please elaborate the issue you are facing? are you able to login to your account earlier? did you check with the jira administrator regarding the issue?

comments: author: kerellos zakhary
body: *** ** * ** ***

I don't know what to do. I just want to recover the Instagram accounts because this has been a long time coming And you can help!


Tags: atlassian-platform

cloud

statuspage
I want to leave a workspace
Asked by Florian Perarnaud:

Hello team, today I have two workspace with my account. I'm trying to leave one, but impossible to find how to do it.

Could you please help?

Thank you


Answers:
author: Seon Shakespeare
body: Hi [@Florian Perarnaud](/t5/user/viewprofilepage/user-id/5556238)

Welcome to the community!

Which Atlassian product you're trying to leave a workspace in? The exact steps may vary depending on the specific product (Jira, Confluence, Trello, Bitbucket etc)

comments: author: Florian Perarnaud
body: Hello Seon,

Thank you for your message,

I want to leave naviresto admin

![Screenshot 2024-07-30 at 11.43.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/338796i5EA9B0034D4545C3/image-size/large?v=v2&px=999 "Screenshot 2024-07-30 at 11.43.26.png")


author: Dommalapati Chandrababu Naidu
body: Hi [@Florian Perarnaud](/t5/user/viewprofilepage/user-id/5556238) ,

You can find an option to delete organization in Atlassian administration.

Go to Atlassian administration \> Settings \> you will find delete organization option at the bottom of the page.

Thanks,

Chandrababu


Tags: atlassian-platform
Is this legit domain atlassianllc.com
Asked by Ankit A:

Hi There,

I got a job offer from someone @atlassianllc.com. Wanted to check if this is legit?


Answers:
author: Andy Heinzer
body: Hi,

Thanks for reporting this to us. That domain is not owned or used by Atlassian. I have reported this to our security team for review.

Atlassian will only use atlassian.com for official email communications. I would recommend not engaging with anyone using that domain.

Thanks

Andy


Tags: atlassian-platform

domain

job