youngmon/atlassian-qna huggingface dataset:
Comment on linked issue is not working
Asked by ????? ?????:

Hello again!

I've made an automation rule for sending comment to the linked issue, if the status of main issue is "Done".

![?????? ?????? 2024-08-07 ? 18.55.31.png](/t5/image/serverpage/image-id/340559i6B74B8C8A15B0B6D/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-07 ? 18.55.31.png")

**But its not working because of this:**

![?????? ?????? 2024-08-07 ? 18.59.00.png](/t5/image/serverpage/image-id/340560i3418D92072FEC6F9/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-07 ? 18.59.00.png")

**What is wrong with my links? I have it in my mail issue =(**

![?????? ?????? 2024-08-07 ? 18.59.58.png](/t5/image/serverpage/image-id/340561i389DD609B4919C0D/image-size/large?v=v2&px=999 "?????? ?????? 2024-08-07 ? 18.59.58.png")


Answers:
author: Florian Bonniec
body: Hi

Could you check that the scope of your automation is Multiple project or Global and include TOD and MAC project ?

Also check that on the branch item the option 'Only include issues that have changed since the last time this rule executed' is idsabled.

Regards

comments: author: ????? ?????
body: Hi!

The second point: yes, its disabled

And the first: where can i check this info ?


author: ????? ?????
body: Oh! Just found)

Its WORKING!!!

Thank you!


author: Florian Bonniec
body: Should be in the Rule details, where you set the name and actor of the rule. If you set it as project admin it's the issue as you cannot do multiple/global project automation if you are just project admin.


Tags: automation

cloud

jira-cloud
Is there any way to remove this 'Create issue' feature from columns in Kanban Board?
Asked by Saili:

I wish to disable this create issue option in the columns of Kanban board. Please let me know how to achieve it.

Thanks in Advance![2024-08-07_16h17_14.png](https://community.atlassian.com/t5/image/serverpage/image-id/340538iE86BC2F52D40BC64/image-size/large?v=v2&px=999 "2024-08-07_16h17_14.png")


Answers:
author: Lisa Forstberg
body: Hi [@Saili](/t5/user/viewprofilepage/user-id/5409858) ,

I have found that if you edit the workflow and remove the global transitions (any) and replace them with status to status transitions then the create issue option disappears from the kanban column.

![Screenshot 2024-08-07 at 16.33.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/340551i4E2D631E074517B7/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 16.33.14.png")

best regards

Lisa


author: Marc - Devoteam
body: Hi [@Saili](/t5/user/viewprofilepage/user-id/5409858)

This is only on a board in a team managed project.

Use company managed project is you don't want this feature.

comments: author: Saili
body: Hi [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)   
I am in the Compnay managed project.


author: Marc - Devoteam
body: Hi [@Saili](/t5/user/viewprofilepage/user-id/5409858)

The sidebar tell you about the project, says company managed.

I trust you on this statement.

The the comment from Lisa will resolve your issue


Tags: cloud

jira-cloud
Jira Automation - Add Epic FixVersions to Epic Children
Asked by anne_gerten:

Hi,

I am trying to create a Jira Automation that adds the Epic FixVersions value to all its epic children, while keeping the existing Epic children FixVersions value.

Here is what I have so far:

![fixversion.JPG](/t5/image/serverpage/image-id/340555iBF36C00CA2E25725/image-size/large?v=v2&px=999 "fixversion.JPG")

When I run the automation, I get this error:

Error editing issues

(Specify a valid value for FixVersions (fixVersions))

Does anybody know how to adjust the JSON to make this work?

Thanks!


Answers:
author: Marc - Devoteam
body: Hi [@anne_gerten](/t5/user/viewprofilepage/user-id/5365348)

I achieved this by first creating a variable where I store the Epic fix version.

Name: ExistingFixVersion

Smart Value: {{issue.fixVersions.name}}

I do this before the branch and then

```
{
"update": {
   "fixVersions": [
     { "add": {"name" : "{{ExistingFixVersion}}" }
    }
   ]
  }
}
```

comments: author: anne_gerten
body: Thanks! So it is not possible out of the box with smart values? :(

How can I create a variable with the Epic Fix Version?


author: Marc - Devoteam
body: Hi [@anne_gerten](/t5/user/viewprofilepage/user-id/5365348)

The Fix Version field is the same globally.

So you will first need to create a variable that stores the Fix Version used on the Epic issue type and then you can use the variable in the JSON

So we still use smart values in the automation, but issue.Epic.fixVersion.name is not an existing smart value.

Only issue.fixVersions.name exists


author: anne_gerten
body: Thanks!

issue.fixVersions.name is what I used in my automation though. Would you know why it does not work in my case?

{  
"update": {  
"fixVersions" : \[  
{  
"add": {  
"name": "{{issue.fixVersions.name}}"  
}  
}  
\]  
}  
}

![fixversion.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/340566iE0220749E4135853/image-size/large?v=v2&px=999 "fixversion.JPG")


author: Marc - Devoteam
body: Hi,

Yes please.


author: anne_gerten
body: I think I finally got it working with using the variable as you suggested. Thanks for your help!

![fixversion2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/340570iF6057234DE446F09/image-size/large?v=v2&px=999 "fixversion2.JPG")


Tags: cloud

jira-cloud
Can you add the Issue Status Field to Defect Creation window from Testing page?
Asked by Katie Swanson-Wikelius:

The Issue Status field is available in the Create window from the Project page. However, we are hoping we can also add this field to the Create window from the Testing page\>Create Defect as well. Screenshots will illustrate this.

![image (26).png](https://community.atlassian.com/t5/image/serverpage/image-id/340532iDC3436E87C1C8075/image-size/large?v=v2&px=999 "image (26).png")


Answers:
author: Marc - Devoteam
body: Hi [@Katie Swanson-Wikelius](/t5/user/viewprofilepage/user-id/5393395)

it seems you are using Xray for testing.

If the option is not there reach out to Xray support if this is possible or if this could be added as a feature on their backlog.

comments: author: Katie Swanson-Wikelius
body: Ah ok. Thank you!


Tags: cloud

jira-cloud

jira-misc-custom-fields
Enable to acces to the space
Asked by Ridha B.:

How to get

the space again

Thx


Answers:
author: Marc - Devoteam
body: Hi [@Ridha B.](/t5/user/viewprofilepage/user-id/5563011)

If you didn't use you Confluence free tier instance for over 2 months Atlassian's policy indicates that the instance will be removed.

Your org admin will have received email on this.

Contact Atlassian Support and use the billing option in the options. They might be able to see if the instance can be restored.

comments: author: Ridha B.
body: The space is used daily,

do you have a link to contact directly the support

Thx


author: Marc - Devoteam
body: Hi [@Ridha B.](/t5/user/viewprofilepage/user-id/5563011)

Are you the org or site admin, of not contact them and let them check your access.

<https://support.atlassian.com/contact/>


Tags: cloud

jira-cloud

not-applicable

subscriptions-and-billing
Formatting of Jira tickets imported by CSV incorrect.
Asked by Xavier Balayer:

When importing tickets by CSV it seems any markup I use is incorrect, more specifically the headers.

E.g. if I import with a description of

"### this is my h3 title  
stuff  
"

<br />

Then the ticket description shows:

1.

a.

i. this is my h3 title.  

It then messes up all bullet points. What is the correct way to do it?


Answers:
author: John Funk
body: Hi Xavier,

Take a look at this guidance:

<https://confluence.atlassian.com/jirakb/during-csv-import-the-formatting-of-description-field-contents-gets-removed-1142436216.html>

comments: author: Xavier Balayer
body: Hi John, unfortunately that did not help. The Map Field Value for the description field was unchecked. However it was checked for the ticket type field to set it to a story. Should I untick all fields to not have map field value?


author: Xavier Balayer
body: Tried again where I had no fields with map field value ticked. The problem persists.


author: John Funk
body: No, it would just be that one field. Since that didn't work, you need to open a support ticket with Atlassian to see if they can help with it.

<https://support.atlassian.com/contact/#/>


Tags: cloud

jira-cloud

jira-work-management
JIRA ASSETS - Licence renewal alert
Asked by Moses Manzi:

I had a question of how I can add multiple emails to a license notification for reminding renewal date.


Answers:
author: John Funk
body: Hi Moses - Welcome to the Atlassian Community!

You need to update the Billing Contacts for your site. Settings \> Billing

comments: author: Moses Manzi
body: Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)   
I appreciate.


author: John Funk
body: You are welcome.


author: Mikael Sandberg
body: Hi [@Moses Manzi](/t5/user/viewprofilepage/user-id/5562996),

Welcome to Atlassian Community!

You can do this with a scheduled automation and then have a object lookup that looks for the renewal date, compare it to now and if the date is within a specific time period send the email. Something like this should do it:

![Screenshot 2024-08-07 at 6.49.42?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340527i9BD1577555737B9F/image-dimensions/308x403?v=v2 "Screenshot 2024-08-07 at 6.49.42?AM.png")

comments: author: Moses Manzi
body: Thanks [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)   
You are a star!


Tags: cloud

jira-cloud
I want a Time Spent rollup by Product Initiatives
Asked by kitty.miranda:

Requirement: Time Spent by Product Initiatives.  

My org has a list of Product Initiatives (PI) and Bets for H2. The Bets are nothing but Epics. Each product stream has Epics in their respective Jira project boards and the Product Initiatives are logged as PI type tickets in another (you could say a universal) project board. These Epics are linked to one Product Initiative using the Parent field.  

We have asked our team members to log the efforts in the Time Spent field (within the Work Log) on each Epic in their respective Jira boards. I would like to see a sum of the Time Spent from the Epics in various Jira project boards rolled up to the parent Product Initiative.   

I am using a Jira Cloud, and not looking for any paid plugins, I am looking to implement rules in Jira Automation but confused how it works across multiple project boards.  


Answers:
author: Marc - Devoteam
body: Hi [@kitty.miranda](/t5/user/viewprofilepage/user-id/5329264)

You could create a rule as follows:

![Screenshot 2024-08-07 at 14.42.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/340516i243ABEB32D43696A/image-size/large?v=v2&px=999 "Screenshot 2024-08-07 at 14.42.14.png")


Tags: cloud

jira-cloud
I can see Jira Board "A", but I cannot add an Issue to that board via Outlook, it's not in my list
Asked by Doug Morrow:

I have access to many Jira Boards at our company. I can open them and edit them. We also have the Outlook plug-in, which allows us to add emails to Jira Tickets. This is what I have a problem with. When I select the option, from within an Outlook email, to either create a "New Issue" or "Add to Issue", and, for example, the "Add to Issue" box pops up, I can select many Jira Boards from the "Project" drop-down list, but one of the ones I need is not in the list (of either "Recent" or "All" Projects). I am an Admin on this particular board that I can't see. What needs to happen for this Project/Jira Board to appear in the list?

Thank you


Answers:
author: Dick
body: Hi Doug,

Being an admin to a board is not the same as having the role administrator in a project.

comments: author: Dick
body: you might want to set view permissions to the board in the board configuration menu to include the people in the project.


Tags: cloud

jira-cloud
Is it possible to access Asset object labels in batched mails templates?
Asked by Stefan Stadler:

Hi all,

I am trying to modify the mail content and switch to batched emails instead of single mails for every update.

Following the guide ([Adding custom fields to email (atlassian.com))](https://developer.atlassian.com/server/jira/platform/adding-custom-fields-to-email/)

Under step 2, HTML format, step 4, we can see the following listed:

#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_10000"))

This appears to be not working for batched mails as I am not getting any response out of this.

I understand, that in batched emails, we can access the custom field values as follows:

#foreach ($value in $customFields)

#if(${value.getValue()})

$escape.apply($value.getValue())

#end

#end

This is working fine, however, in case of Asset objects, I am getting an array back and also including the key.

Is it possible to get the labels only in this case?

Thanks!

Stefan


Answers:
author: Stefan Stadler
body: Even if I did not find a way to access the labels directly, I have managed to display the values only and also remove the \[ \] around the array values.

This is how I solved it in the template:

```
<tr>
  <td class="updates-diff-label"> 
    $escape.apply($value.getName()): 
  </td>
  #set ($val = $value.getValue().replaceAll("\s*\([A-Za-z]+-\d+\)",""))
  <td class="updates-diff-content">
    #if(${val.startsWith("[")})
      #set ($val = $val.replaceAll("^\[|\]$", ""))
    #end
    $escape.apply($val)
  </td>
</tr>
```

Essentially, I first replaced all object keys in the first set directive using regex.

After this, if the string starts with a \[, I am replacing the first \[ and the last \] also using regex.

Using the classes for the td tags allows to catch up with the existing format of batched emails.

This works like a charm.

Hope this helps others as well :)

Stefan


author: Dick
body: Hi Stefan,

Labels are in itself an array of values

comments: author: Stefan Stadler
body: Hi Dick,

thanks for letting me know. Do you know, how I can access those within the velocity template?

Thanks!


Tags: data-center

jira-data-center

jira-server

server
I need to know if this proyect is viable working with Jira Software
Asked by Adri?n Hern?ndez:

We are implementing two key projects in our company, which produces events, exhibitions, and shows. We need your guidance on how to optimize these projects using Jira Software and other Atlassian tools.

**Project 1: Finance, Supplier Control, and Budget Management**

This project involves detailed budget control and supplier management. The key processes include:

1. **Budget Control**: Tracking purchase orders and their relation to specific budget items.
2. **Supplier Management**: Recording work hours and specific details of services provided by external suppliers.
3. **Invoicing**: Ensuring that the invoices issued by suppliers match the purchase orders.

We are looking for a solution that allows us to integrate these processes efficiently, facilitating the comparison between budget, purchase orders, and invoices. Additionally, we need automatic notifications in case of budget discrepancies.

**Project 2: Daily Checklists for Each Event**

This project focuses on managing daily checklists for different areas of each event, including technical, scenography, store, and management. The key aspects include:

1. **Technical Checklists**: Verification of sound equipment, lights, etc.
2. **Scenography Checklists**: Review of decorations and scenographic elements.
3. **Store Checklists**: Stock control and POS system functionality.
4. **Management Checklists**: Overall supervision and incident reporting.

We need these checklists to be managed through tablets, allowing the responsible personnel to update the status of each item in real-time. We also require that management receive alerts when the checklists are completed or when significant incidents are recorded.

We appreciate any recommendations on how to set up these processes in Jira and other Atlassian tools to maximize efficiency and collaboration within our teams.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Yes, it's possible. Some of your use cases would lead me to recommend JSM as well. I'd recommend reaching out to an Atlassian solution partner to help you.

comments: author: Dave Rosenlund _Trundl_
body: You can find one here, [@Adri?n Hern?ndez](/t5/user/viewprofilepage/user-id/5562901): [**Atlassian Solution Partners**](https://partnerdirectory.atlassian.com/)


Tags: cloud

jira-cloud
Cannot add external email (error)
Asked by ServiceDesk_horder_support:

Hi, we need to add an external Microsoft email account however we are given the following error message consistently - any help apricated. Thanks.

![image.png](/t5/image/serverpage/image-id/340507i548109684856179E/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Jack Brickey
body: Hi [@ServiceDesk_horder_support](/t5/user/viewprofilepage/user-id/5562922) , where are you adding this email? Have you verified the email actually works?

comments: author: ServiceDesk_horder_support
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

Thanks for the swift reply.

Looks like another use was add the external email account without the error appearing.  

At least issue it is not blocking us any longer.


Tags: cloud

jira-cloud
Start Date Field
Asked by Marco Rodrigues:

Hi Atlassians,

How can I had the locked field "Start Date" in a Business Project in order to have that field available to use in my issue types and timeline?

Thank you,

Marco R.


Answers:
author: Ang?lica Luz
body: Hello [@Marco Rodrigues](/t5/user/viewprofilepage/user-id/4455760),

Thank you for reaching out to Atlassian Community!

In order to associate a field with an issue type, please, go to Project settings \> Screens.

On this page, click on the link that says "Create Issue Screen" first. It will show the list of the fields already added and then, if the Start date is not there, add it by searching at the bottom of the page.

![Screen Shot 2021-08-03 at 16.36.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/154307iAF1D285DFC7B8B85/image-size/large?v=v2&px=999 "Screen Shot 2021-08-03 at 16.36.58.png")

![Screen Shot 2021-08-03 at 16.38.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/154308iB9DAA6EF829CD9D3/image-dimensions/303x696?v=v2 "Screen Shot 2021-08-03 at 16.38.48.png")

After that, follow the same steps for the link that says "Edit/View Screen"

You can also add to the screens directly from the custom fields page. Go to Cog icon \> Issues \> Custom fields \> Search for Start date \> Click on ... \> Associate to screens and then, just click on the checkboxes to select them and click on Update.

![Screen Shot 2021-08-03 at 16.42.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/154309i9FA8857CFE59C0E2/image-size/large?v=v2&px=999 "Screen Shot 2021-08-03 at 16.42.00.png")

Hope this helps!

Kind regards,  
Ang?lica

comments: author: Marco Rodrigues
body: Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)!

Thanks for your reply. It really helped me!

Best regards


author: Lillian Sibley
body: Thank you so much! I can't tell you how many Jira "experts" have told me start date and actual start date are not available in Jira stories. Just added them.


author: Ignacio Aredez
body: Create a custom field and give it a standard value. You can use contexts to vary it according to the project.

comments: author: Marco Rodrigues
body: Can't I just activate this:

![print.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/154270i550EC9FA04ACFA52/image-size/large?v=v2&px=999 "print.PNG")


author: sean courtney
body: I'm wanting to "Unlock" that field, but don't understand why I can't. Is it only able to be configured during project creation?


Tags: cloud
My Atlassian cloud subscription
Asked by ?????? ???????:

My Atlassian cloud subscription for the following products on [my-atlassian-site-261693.atlassian.net](https://my-atlassian-site-261693.atlassian.net/?utm_source=eval-email&utm_medium=email&utm_campaign=code&utm_identifier=6&utm_type=add-payment) has been canceled:

* Your Jira Work Management has been changed to the Free plan.
* You've been unsubscribed from trial of Jira Software. From Aug 17, 2021, these products and apps will be deleted, and your data will be deleted. Submitting payment once your Product data has been deleted [will not reactivate](https://confluence.atlassian.com/cloud/data-storage-faq-873871367.html?utm_source=eval-email&utm_medium=email&utm_campaign=code&utm_identifier=6&utm_type=add-payment) your subscription (or restore your Product data). Contact us if you'd like a copy of your data before it's deleted.

I would like to unsubscribe,I will process Jira Work Managemen, not with Jira Software. Plese do not delete my project created under Jira Software, let me convert it into Jira Work Management/ I will process the payment for Jira Work Management


Answers:
author: Ang?lica Luz
body: Hello [@?????? ???????](/t5/user/viewprofilepage/user-id/4502267),

Welcome to the Atlassian Community!

Checking the details of your site, I can see that Jira Software was suspended because there were more than 10 users, which is the limit of users on the Free plan.

Since the product was only suspended, the projects will not be deleted.

Please, reach out to our customer advocates on support <https://support.atlassian.com/contact/>. On **What can we help you with?** , select **Billing, payments, and pricing** \> **Help with a deactivated site**and add the details that you need to revert the suspension of Jira Software.

Kind regards,  
Ang?lica


Tags: cloud
Customized JWM Templates
Asked by Sergej Dubowik:

Hello everyone,

I am using a JTM project management template but customized  
- custom workflow  
- custom fields  
-etc.

Is their a way to save this project as a JTM template?  
So I can use this configuration for all my new projects without adding the workflows etc. every time.

Thank for helping!  
Best regards


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Sergej Dubowik](/t5/user/viewprofilepage/user-id/4395062)

You can't save it as a template per se.

However, you can use that specific project as a template. E.g. rename it as "template JTM", and leave it empty. When you'll try to create a new project, then select a shared configuration, and choose the "template JTM" as the template.

Hope that makes sense.

Alex

comments: author: Sergej Dubowik
body: works! thank you. Solved my challenge.


author: Alex Koxaras _Relational_
body: Glad that worked out for you!


Tags: cloud

template
Change Password
Asked by Ammar:

How I can change the forgetting Password.

User's Type: Trusted


Answers:
author: Hana Ku?erov?
body: Hi [@Ammar](/t5/user/viewprofilepage/user-id/4497998) ,

this [page](https://support.atlassian.com/confluence-cloud/docs/change-your-confluence-password/) is under Confluence, but it is valid for JWM as well. You will find all the necessary information there.


Tags: cloud