youngmon/atlassian-qna huggingface dataset:
Urgent Inquiry: Unauthorized Charges and Seeking Community Support
Asked by Vero Onetto:

Dear Trello Community,

I hope this message finds you well. I am reaching out to seek your assistance regarding a concerning issue I have encountered with Trello services. Despite confirming with Trello support that I do not have any active accounts associated with my profile, I am dismayed to discover that charges continue to be debited from my account.

It is deeply frustrating to find myself in this situation, and I am seeking guidance from fellow Trello users who may have experienced something similar. Has anyone encountered unauthorized charges from Trello, even after confirming the absence of active accounts?

Furthermore, I am urgently seeking assistance in revoking the three most recent charges made to my card. Could someone please advise me on the appropriate steps to take to resolve this matter promptly?

Any insights or assistance you can provide would be greatly appreciated. Thank you for your attention to this matter.

Best regards,

Ver?nica onetto (vero.onet@gmail.com)


Answers:
author: Ste Wright
body: Hi [@Vero Onetto](/t5/user/viewprofilepage/user-id/5453000)

As this is a public forum, I have removed your email address from your post :)

Just to confirm, you have no Standard/Premium/Enterprise Workspaces attached to your user? And no credit card attached to any of them in the billing settings?

If this is the case, I'd recontact Trello Support - <https://trello.com/contact> - and ask them to check for Trello instances utilising your card details, just in case there's another Workspace out there which they've been entered into at some point?

Ste
Boa tarde, como fazer para trocar o adm do trello, ficando o novo e excluindo o anterior do projeto?
Asked by Raul Rodrigues:

Criamos um projeto no Trello, onde acompanhamos propostas de v?rios clientes, porem no momento que foi criado, a conta cadastrada de e-mail ? da Ex. sociedade da empresa. Como proceder para que ela possa fazer a altera??o, incluindo um novo administrador, sendo que o mesmo j? ? um dos membros do projeto.

Desde j? agrade?o


Answers:
author: Ste Wright
body: Hi [@Raul Rodrigues](/t5/user/viewprofilepage/user-id/5452995)

You should be able to...

* Add a new Admin - <https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/>
* And then, deactivate the user - <https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/>

You may also need to modify the Organization Admins from within your Atlassian Admin settings - see more about that...

* Here - <https://support.atlassian.com/trello/docs/how-to-manage-trello-in-your-organization/>
* And Here - <https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>

Let us know if this works!

Ste

---

And In Portuguese, according to Google Translate...

Voc? deveria ser capaz de...

* Adicione um novo administrador - <https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/>
* E ent?o, desative o usu?rio - <https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/>

Voc? tamb?m pode precisar modificar os Administradores da Organiza??o nas configura??es do Atlassian Admin - veja mais sobre isso...

* Aqui - <https://support.atlassian.com/trello/docs/how-to-manage-trello-in-your-organization/>
* E aqui - <https://support.atlassian.com/user-management/docs/give-users-admin-permissions/>

Deixe-nos saber se isso funciona!
Sharing a cards to a non trello member to view only
Asked by Kim Twombly:

HI,

I have created a template card. When I reach a certain point in a checklist, I want to share the progress in a "view only" with the recipient. They are non-Trello members. I tried to use the Share Link, but they get a notification that they have to join for free to view it. Is there another way I can have them view the card?


Answers:
author: Gaurav Kataria
body: Kim, if you make your board public then anyone can access it without logging into Trello (please do this only if you want to make the board open to everyone on the Internet)

![Screenshot 2024-03-14 at 3.23.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312207iF0F355AC7B80D15F/image-size/large?v=v2&px=999 "Screenshot 2024-03-14 at 3.23.01?PM.png")
Work Space/Boards
Asked by Sunny Co Dashboard:

Hello,

I have a question. I am a newer user to Trello. When it comes to work spaces. For a free user is it 10 boards-10 collaborators. Is it 10 collaborators to each individual board or is it 10 collaborators per work space total?

Thank you for your feedback :)

Sincerely,

Jessica


Answers:
author: Andrea Crawford
body: Hi [@Sunny Co Dashboard](/t5/user/viewprofilepage/user-id/5452966) - The limit is 10 collaborators per workspace, not per board. This article may help answer any additional questions you have. Also let me know if I can provide any additional help. <https://support.atlassian.com/trello/docs/workspace-user-limit/>

-Andrea
If I have a paid account, do my collaborators need one?
Asked by Breanne Crawford:

When Trello changes the rules come April/May and starts charging for 10+ people on the boards, I am confused on how that will work. For example, if my account where the workspace is created is a paid account, can I have as many collaborators as I want that have free accounts? Or do they have to have a paid account as well?


Answers:
author: Alex W
body: Hi [@Breanne Crawford](/t5/user/viewprofilepage/user-id/5452941) - welcome to the Community!

Let me explain how subscriptions work in Trello.

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

* Users that have been added directly to the upgraded workspace
* Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here: <https://help.trello.com/article/855-how-billing-works-with-trello-business-class>

If you upgrade one of your Workspaces, you will need to pay for all the billable users in the Workspace you upgrade.

We do not recommend that your team have more than one Workspace upgraded - instead, we recommend you all work together in one upgraded Workspace.
Who has to pay for the license?
Asked by Sascha Poser:

I use Trello in a team with more than 10 people. Starting from April 8, 2024, it won't be free anymore in shared workspaces. Who has to pay for the license? All team members? Or do I need to register the workspace?


Answers:
author: Alex W
body: Hi [@Sascha Poser](/t5/user/viewprofilepage/user-id/5452908) - welcome to the Community.

Let me explain how subscriptions work in Trello.

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

* Users that have been added directly to the upgraded workspace
* Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here: <https://help.trello.com/article/855-how-billing-works-with-trello-business-class>

When a Workspace is upgraded, the person who upgrades it pays for all the billable users in the Workspace. Each user is not billed separately.
Is there a way to contact Trello team?
Asked by Carl Hernandez:

I've been sending request via contact support since last week and no one reached out to me.

<br />

Do you have other ways to contact support person? Even tried calling Atlassian team but said trello is handled by other department.

<br />

She even said that she will reply to me via email since she saw my ticket but didn't received any.

I will appreciate any help I can get!   

Thank you!


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The only way to get hold of them is via the contact support option on <https://trello.com/contact#/> which I assume is what you've already tried.

I suspect that they are extremely busy at the moment, as the changes to the way Trello is used and billed are causing a lot of support requests to be raised at the moment, and your request for help is simply in queue that they're working through.
Is there a Beta Tester Program for desktop?
Asked by Kelly Gabel:

I am an Android Beta Tester and would LOVE to be a beta tester for the desktop version as well, but I can't seem to find a way to apply.

Does anyone know if there is a program for this that is open ti applicants?


Answers:
author: Ste Wright
body: Hi [@Kelly Gabel](/t5/user/viewprofilepage/user-id/4037574)

I've not seen one of these before.

But, perhaps reach out to Trello Support and see if there is one? Contact them here - <https://trello.com/contact>

Let us know the answer!

Ste


Tags: beta
Accidentally left my own workspace
Asked by Andrew:

I was trying to remove excess users from my workspace, but I clicked the wrong person and accidentally left my own workspace. There are no other admins in my personal workspace, so now I can only view it as a guest and cannot accept my own request to re-join the workspace as an admin.

Is there a solution for this? Or some way to get support directly?


Answers:
author: Andrea Crawford
body: Hi [@Andrew](/t5/user/viewprofilepage/user-id/5452880) - I believe Trello support should be able to assist you with this. Try reaching out at <https://trello.com/contact>

Good luck!
How to change an original administrator
Asked by Rachel Thomas:

Hi, a member of my team is leaving the business and he set up our entire Trello account using his email address. Myself (manager) and other team members are admins on boards but not able to make certain changes as the original team member (Barry) set it all up. I am concerned that when he leaves and his email account is closed by the business, we will have a major issue with Trello and access, so I need to understand how we change him from being the main admin/set up account. We are on the free version and I have tried many ways to do this but not been successful. Yours support would be appreciated. Thanks


Answers:
author: Gaurav Kataria
body: Rachel, in a free workspace all members are admins of that workspace, so even if your admin leaves, other members can continue to access boards and create new boards. However please note that there maybe private boards in your free workspace that only one employee has access to (free workspace admins do not have access to private boards). If that is the case, you could ask the departing employee to create additional admins on their boards. Here is how to do it: <https://support.atlassian.com/trello/docs/making-a-user-an-admin-of-a-board/>
Email Notifications stopped working
Asked by Ben:

I stopped recieving email notifications back in october 2023. What do I need to do to start reciving notifications when other team members mentihon me on our trello cards?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Ben](/t5/user/viewprofilepage/user-id/5452818) !

This is usually happening when you are put on suppression list on Trello. You can raise a support ticket here: <https://trello.com/contact#/>
Automation not adding checklists for other members
Asked by Jas:

I have added rules for automation to add checklists to my cards at different parts of the process.

I have just realized thee checklists are not automatically appearing for my workspace and board members. How can I make the rules work for them?


Answers:
author: Alina Kurishko
body: Hi Jas,

Welcome to the Atlassian Community! ?

I wonder if the rules work for you on the same boards. Can you trigger any of them to see if it works?

Or do your Workspace/board members expect the Automation rules created by you to run on their personal boards?

As an idea, you might want to check if the rule's trigger doesn't include any mention of the action's performer, like "when something is done on a board **by me.**"

If this doesn't help, could you please send a few examples of a rule itself, what should've triggered a rule, and how it wasn't executed?

Thanks!

Alina \| The Trello Team
Can I export the activities
Asked by Amy Francis:

I have a board that when I export into a spreadsheet it doesn't pull the comments through. I was wondering if there was a way this can be done please? Currently it just shows me how many comments there are but not what they are. Many thanks


Answers:
author: Ste Wright
body: Hi [@Amy Francis](/t5/user/viewprofilepage/user-id/5452793)

I don't believe this is possible natively - see this help page: <https://support.atlassian.com/trello/docs/exporting-data-from-trello/>
> **Comments aren't included in the CSV export. Spreadsheets aren't ideal for storing "many-to-one" data like comments,** where one item can have multiple comments, but you can find all the comments in our JSON export. This format handles complex data structures better. We recommend using Firefox or a dedicated JSON viewer app to view the JSON files easily.

Ste

comments: author: Amy Francis
body: Thank you for replying. Much appreciated.
Was passiert mit den Automatisierungen, wenn mein Konto gel?scht wird?
Asked by Kevin Veselovski:

Hallo Zusammen,

Was passiert mit den von mir erstellten Automatisierungen, wenn ich das Board und den Arbeitsbereich vollst?ndig verlasse oder sogar mein Konto auf Trello l?sche?


Answers:
author: Ste Wright
body: Hi [@Kevin Veselovski](/t5/user/viewprofilepage/user-id/5401316)

If you leave the Board/Workspace, I believe the Automations would remain active as they're not user specific.

That should be the same even if you delete your Trello user account.

If you delete your Trello Board/Workspace permanently, then the Automations are also deleted.

Ste

---

And in German (according to Google Translate)...

Wenn Sie das Board/den Arbeitsbereich verlassen, bleiben die Automatisierungen meiner Meinung nach aktiv, da sie nicht benutzerspezifisch sind.

Das sollte auch dann der Fall sein, wenn Sie Ihr Trello-Benutzerkonto l?schen.

Wenn Sie Ihr Trello-Board/Ihren Trello-Arbeitsbereich dauerhaft l?schen, werden auch die Automatisierungen gel?scht.
Observer collaboration abilities
Asked by Mark D_Ambrosi:

When I used Trello in the past, anyone I invited as a guest (now called an Observer) could collaborate on the board to which they were invited. They could send messages, update cards, etc.

I do not see this functionality, as I have one guest who cannot use it.

Has something changed, or is there something to be "turned on"?


Answers:
author: Andrea Crawford
body: [@Mark D_Ambrosi](/t5/user/viewprofilepage/user-id/4108861) - Guests and observers are two separate board member types. Observers have view-only permission to the board (cannot make edits), while guest members have full edit permission on the board. The thing that distinguishes a guest is that they do not belong to the board's workspace.

If you have a board member marked as "Observer" and you want them to be able to collaborate on the board, change their membership to "Member" in the Share menu.

Here are a couple of articles that hopefully can help clear up the differences between observers and guests.

- <https://support.atlassian.com/trello/docs/board-guests/>

- <https://support.atlassian.com/trello/docs/adding-observers-to-boards/>

Let me know if you have follow up questions!

comments: author: Mark D_Ambrosi
body: Andrea, I hadn't gone into each "observer" to see that I could change them to "member." I checked with the person to whom I made this change, and he said he can now edit.

Thanks, Mark
howcan i change to standard subsciption? the explore plans will not allow me choose standard ?
Asked by Sophienholm:

why cant i choose a standard substription? I can only choose primium or free? I have trial premium plan pt.


Answers:
author: Ste Wright
body: Hi [@Sophienholm](/t5/user/viewprofilepage/user-id/5452758)

Just to confirm, is this how you're exploring plans?

1. Go to your Trello homepage
2. Open the relevant Workspace's settings from the left-hand menu (the "v" button)
3. Select *Settings*
4. Next, on the left-hand menu select *Workspace settings \> Upgrade workspace*

From here, you should be able to choose to upgrade to Standard.

Alternatively, you might need to "cancel" the Premium trial before you move to Standard - see more details on how to do that here: <https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Ste
What is the difference between Trello Enterprise and Trello Premium?
Asked by Brenda Eagle:

Our orgainization has Trello Enterprise licenses. Is there a difference between Enterprise and Premium?


Answers:
author: Nikola Perisic
body: Welcome to the community [@Brenda Eagle](/t5/user/viewprofilepage/user-id/5447360) !

Core Features (both Premium and Enterprise have):

Unlimited cards, boards, and members  
Unlimited Power-Ups (Trello's add-on features)  
Unlimited storage (250MB per file attachment)  
Unlimited automated commands

**Trello Premium Specific:**

Designed for teams up to 100 people

**Trello Enterprise Specific:**

Designed for organizations with more than 100 members  
Increased security and administrative controls:  
Enterprise Admin Dashboard for centralized management of users, workspaces, and boards.  
Organization-wide permissions for consistent security policies.  
Attachment permissions to restrict access to sensitive documents.  
Enterprise data residency to keep information within your organization's infrastructure.  
Enhanced visibility and reporting:  
Workspace reports for insights into team activity and project progress.  
Organization visible boards for increased transparency across departments.  
Multi-board guests: Invite external collaborators to multiple boards without requiring them to have a Trello Enterprise license.

* Unlimited cards, boards, and members
* Unlimited Power-Ups (Trello's add-on features)
* Unlimited storage (250MB per file attachment)
* Unlimited automated commands

comments: author: Brenda Eagle
body: Thank you.
Can you use Bitbucket v2 APIs in Bamboo 5.14?
Asked by Arjun Gandhi:

We have Bamboo version 5.14 and there are errors in attempting to detect branches because the resource no longer exists. It looks like this is related to the transition to v2 of the Bitbucket API. Can this version of Bamboo use v2 Bitbucket APIs or would a transition to a new Bamboo version be required?


Answers:
author: Daniel Santos
body: Hi [@Arjun Gandhi](/t5/user/viewprofilepage/user-id/344575)

I assume you are talking about Bitbucket cloud (bitbucket.org).

You can still use Bamboo 5.14 with Bitbucket cloud but in this case, you will need to configure your repositories as Git repositories, instead of Bitbucket Cloud ones. This will allow you to check out your code as expected. Repositories already configured should work as expected, but new configurations or updates will require the API that was changed due to GDPR compliance.  

You can check the details about this change in this article:

* [Unable to add or edit Bitbucket Cloud repository in Bamboo](https://community.atlassian.com/t5/Bamboo-articles/Unable-to-add-or-edit-Bitbucket-Cloud-repository-in-Bamboo/ba-p/1099927)

I hope that answers your question.

comments: author: Arjun Gandhi
body: [@Daniel Santos](/t5/user/viewprofilepage/user-id/502125) thanks for the answer here. Just to be clear, you mean to add a new linked repository and use Git instead of Bitbucket Cloud right? And the issue of detecting branches would be resolved in this case since it would be using the git API?


author: Daniel Santos
body: Hi [@Arjun Gandhi](/t5/user/viewprofilepage/user-id/344575),

Yes, you are correct. Configuring the repository this way you will not be using Bitbucket Cloud APIs, just normal git API. Due to this detecting commits and branches will occur through polling (which is configured by default to 180s for commits and 300s for branch detection.


Tags: bitbucket
Permission denied (publickey) submodule after upgrade
Asked by Thomas:

I have just upgraded both Bitbucket and Bamboo and now Linked repositories with submodules have stopped working

```
simple 17-Jul-2019 19:59:45 Warning: Permanently added '[bitbucket.example.com]:7999,[1.2.3.4]:7999' (RSA) to the list of known hosts.
simple 17-Jul-2019 19:59:45 git@bitbucket.example.com: Permission denied (publickey).
simple 17-Jul-2019 19:59:45 fatal: Could not read from remote repository.
simple 17-Jul-2019 19:59:45 
simple 17-Jul-2019 19:59:45 Please make sure you have the correct access rights
simple 17-Jul-2019 19:59:45 and the repository exists.
```

I have tried re-saving all relevant linked repositories in Bamboo (the main checked out repo and the submodule repo, both linked).

Have also tried manually adding the public key listed in the Linked repo under Advanced in Bitbucket but Bitbucket said it was already added to the repo.

It worked before the upgrade of Bamboo from 6.4 to 6.9.2.

Is there any steps one needs to take after upgrading to sync keys between Bamboo and Bitbucket that re-saving the Linked Repositories does not fulfill?


Answers:
author: Anil Unnikrishnan
body: Any updates on this issue?

comments: author: Thomas
body: We did a work-around by adding a Command task:

```
submodule update --init --recursive
```

With *Environment variables*

```
GIT_SSH_COMMAND='ssh -i /c/Certs/bamboo.key'
```

Where \`bamboo.key\` is a ssh-key manually added to a bamboo user in bitbucket.


author: Jason Templeman
body: Has this been fixed as we're seeing something similar with our 7.0.3 install running Linux remote agents. Source Code Checkout task fails for linked library with "Permission denied (publickey)". Note we are currently migrating to building in a K8s cluster.  

Running a Command task to perform just git clone of the repo also fails with "Host key verification failed"  

As these steps fails we cannot run a Command task to perform a submodule update  

Are you suggesting to modify the linked library to un-check submodules and then running the Source Code Checkout task followed by a Command task running git submodule update? Seems to get past the initial clone without error but having to change all our linked repos is not an acceptable workaround.  

Also not familiar with the env vars above. /c/Certs appears to be a Windows system? We are running on Linux. Also are you saying that you enter the whole key on the command line?   

```
GIT_SSH_COMMAND='ssh -i /c/Certs/ssh-rsa aaaaaffdfpoiwoeiruweorbngfds...'
```

<br />

<br />


Tags: submodule