youngmon/atlassian-qna huggingface dataset:
Is it possible to set up alerts if I don't get an Email until a certain time
Asked by Leo Waldthaler:

We have a system that should send out a notification email until 4 am to signal that the loads have succeeded. Is it possible to configure opsgenie in a way that I get a notification in case the email does not arrive until 4 am?


Answers:
author: Talar Pavlovic
body: Hi there Leo,

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

There are 2 ways I could see this working, I'll list them both below for you to consider - you will need to make some considerations based upon variables in your environment.

**OPTION 1: via Heartbeats**

* Heartbeats allow you to monitor external systems
* They can be set up to expect an email at regular intervals - if the email does not arrive at the expect time, the Heartbeat will "expire" causing an Alert to be created
* You can read more about them here: <https://support.atlassian.com/opsgenie/docs/add-heartbeats-to-monitor-external-systems/>
* *Downside* here is that the heartbeat will expect an email within your interval - and that interval resets when the email comes in. So, for example, if your interval is set for 3 hours, and an email comes in at 11:00am, it will expect another by 2:00pm
  * In your use case, let's say your interval is set to 24 hours. if the loads succeed at 3am and the email comes in then, the heartbeat will then expect another email by 3am (not by 4am).

**OPTION 2: via Email**

* Here we'd look at having an alert that is created by your system, and suppressed via [Notification Policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) until 4:10am the next day.
* You'd then look to set up a "Close Alert" action in your Email integration to match the contents of the email that you expect at 4am. If the email comes in (to Opsgenie), Opsgenie will close the alert, and you won't be notified.
* If the email does not come in by 4:10am, the alert will remain open and you will be notified.
* Please note, for this to work, a new Alert will need to be created each day to be "closed" by your system
  * This can be automated in a few ways (e.g. via an API script, or via an Email from your system when it starts the loads etc)
* I would suggest creating a separate Email integration for this purpose

Hope this helps!  
Talar


Tags: jira

jira-software

unknown-hosting-type
Report Schedule send e-mail csv and not zip
Asked by Wagner Araujo Carolino De Abreu:

Hello,

In the Opsgenie \> Analytics \> On Call Reports section, I need to create a schedule and have it sent to my email. The issue is that the only option available is to receive the .csv file as a .zip.

I would prefer to receive the file with a .csv extension directly via email.


Answers:
author: Eugenio Onofre
body: Hi [@Wagner Araujo Carolino De Abreu](/t5/user/viewprofilepage/user-id/5407907)

Welcome to the Atlassian Community!

Unfortunately, the default functionality from Opsgenie only allows scheduled reports as PDF, CSV as ZIP or PNG. There is no way to have CSV file sent as an attachment instead.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,  
Eugenio


Tags: cloud

jira

jira-cloud
How to print OpsGenie on call schedule for year
Asked by Patrick Tully:

Within OpsGenie, how I can print my on call weeks for the entire calendar year?


Answers:
author: Eugenio Onofre
body: Hi [@Patrick Tully](/t5/user/viewprofilepage/user-id/5406663)

Welcome to the Atlassian Community.  
Unfortunately, Opsgenie view allows you to see the calendar by Week, 2 Weeks and Month.

You are not able to see it on an year-based.

To do so, you can check the monthly view and print it for every month or you can create a custom script that would retrieve the on-call schedule for the entire year from Opsgenie API and then built your own visualization.

Please remember to accept this answer in case it helps you resolve your issue as it may also help other community members in the future.

Regards,  
Eugenio
Is it possible to download a copy of Configuration Settings across Opsgenie?
Asked by martin_euden:

I am a new Admin user and I want to see what has been configured by previous users on our Opsgenie account and would like to potentially export the settings as periodic back-ups.

For example we have currently have over 30 integrations already setup and I need to sense check what has been been established so far.

So rather than dip into the settings on each individual integration I was hoping to be able to export the settings in perhaps a spreadsheet format to interrogate the information in one place.

Some may consider that lazy, but time and effort saving is what I would call it :D

Grateful for any timesaving tips. :)


Answers:
author: Brennan Kiely
body: Hello! We have a backup tool that you can leverage for this: <https://github.com/opsgenie/opsgenie-configuration-backup>


Tags: cloud
JSM Incident integration to Opsgenie
Asked by Okan Zengin:

Incidents that created on JSM is not showing on Opsgenie Incidents. How can i integrate the JSM incidents to Opsgenie for creating a postmortem report?


Answers:
author: Animesh Singh
body: Hello Okan Zengin,

Greetings! I hope you are doing great!

Thanks for reaching out to Atlassian Community. In the current build using JSM/JSM cloud integration an incident created on JSM can only create an alert on Opsgenie. In order to create an incident from the alert created, you will need to create [incident rules](https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/) which would match the alerts created on Opsgenie by the incident on JSM and will then create an incident on Opsgenie.

We do have an open feature request for the use-case you are looking into. I would recommend you to vote/comment on the feature request. You can use the following link for tracking the same,

<https://jira.atlassian.com/browse/OPSGENIE-1274>

I hope this helps and I wish you an amazing day ahead!

Best Regards,

Animesh  
Cloud Support Engineer

comments: author: Okan Zengin
body: Thanks a lot [@Animesh Singh](/t5/user/viewprofilepage/user-id/5308258)
Inconsistent alert state between Opsgenie and Sumo Logic
Asked by Meetbhai Yasheshkumar Dave:

Hi team,  

I have created an integration from SumoLogic to OpsGenie wherein when a monitors is triggered in SumoLogic a corresponding alert is being triggered in OpsGenie.  

However, when an alert is closed from OpsGenie, the corresponding alert created in SumoLogic is not getting automatically resolved and we have to manually resolve the SumoLogic alert. **Same issue vice versa.**   

Is this an expected behavior?  

I was looking for something like the incident in SumoLogic should be automatically resolved when I close an alert form OpsGenie and vice versa.  

Is this possible?


Answers:
author: Eugenio Onofre
body: Hi [@Meetbhai Yasheshkumar Dave](/t5/user/viewprofilepage/user-id/5405790)

Welcome to the Atlassian Community.

It really depends on how your integration is setup. Sumologic integration allows bidirectional communication, which means Opsgenie alerts, when resolved, can trigger resolution of the alerts in Sumologic.

To do so, you need to enable the OUTGOING rules in your integration, such as below:

![Screen Shot 2024-01-15 at 16.06.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/300613i2B4F5FD762BF09DD/image-size/large?v=v2&px=999 "Screen Shot 2024-01-15 at 16.06.11.png")

One of the options would be: **Alert is closed.**

Please remember to accept this answer in case it helps you resolve your question as it can also help other community members in the future.

Regards,  
Eugenio

comments: author: Meetbhai Yasheshkumar Dave
body: Hello [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) , thank you for your response and for welcoming me to the community!

I tried the method shared by you but it didn't resolve the issue I am facing. What it does is, it sends a webhook to the specified Sumo Logic collector when any of the ticked actions occur. That webhook payload just acts as a log entry on Sumo Logic's end. It doesn't affect the monitor in any ways.

However, I really appreciate your assistance.

Regards,

Meet


author: Eugenio Onofre
body: [@Meetbhai Yasheshkumar Dave](/t5/user/viewprofilepage/user-id/5405790)

Sure thing.

I am sharing below the official document of the Sumologic integration and hope this helps!

<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/>


Tags: cloud
Initiate Opsgenie Alert - Help
Asked by Billy Armstrong:

Help on setting up incoming automation rules.

Goal/Initiative: I would like to have a custom field or link on my JIRA that allows a user to select or click a "Page L3". The action will then fire off a trigger to Opsgenie that will initiate the on-call action.   

Note: we're using Opsgenie as a way to page on-call after hours support.

<br />

Question: Right now I'm using the "Create Alert" with the condition of "Priority" = Highest. This current configuration is not meeting our needs. Is there a way to setup a custom field or link on the JIRA ticket that when a specific custom field is selected OR the link is clicked by the user, it will initiate the Opsgenie alert?


Answers:
author: Eugenio Onofre
body: Hi [@Billy Armstrong](/t5/user/viewprofilepage/user-id/5206505)

Are you using the default integration between Jira and Opsgenie?  
If not, you can achieve it by using Jira Automation. The trigger of the automation would be the "edit" of a field or even a manual trigger of the automation.

Regards,  
Eugenio


Tags: cloud
OpsGenie Initial Set Up - Email to oncall schedule
Asked by Kurt M Pankopf:

We're on an initial set up. I need to create an email address that will notify our team oncall schedule. This was set up in a previous account, so I know it can be done - if I am explaining it correctly. Any help would be appreciated.


Answers:
author: Eugenio Onofre
body: Hi [@Kurt M Pankopf](/t5/user/viewprofilepage/user-id/5403396)

Welcome to the Atlassian Community.  
I am sorry but your request is not clear to me. Would you please clarify what you are aiming to do so we can provide additiona help?

Thanks!

comments: author: Kurt M Pankopf
body: Thank you for the response, but I found the answer. It appears what I was trying to set up was Alerts by email. I found the answer on YouTube and I have it working successfully. Thanks again.


Tags: cloud
Hearing Damage
Asked by irvincg:

Hello,

Wanted to report that I am using Opsgenie v3.7.0 on iPhone 15 and currently believe I have some type of hearing damage from an alert that went off while I had my headphones on. Previously (maybe before this version) when an alert went off it was delivered via the build-in phone speakers and never went through the headphones. Is there a way to address this issue on my end or is there a way to fix this in the app? The pain is mild but this is pretty serious in terms of having this happen frequently.


Answers:
author: Eugenio Onofre
body: Hi [@irvincg](/t5/user/viewprofilepage/user-id/5401900)

Welcome to the Atlassian Community.   
I am sorry to hear about your experience.

While I understand Opsgenie notifications played on iPhone while having headphones on, this is not a feature from the app itself. You should be able to manage how your receive your notifications on the device.

By default, iOS notifications play on hadphones whenever they are connected.

Regards,  
Eugenio

comments: author: irvincg
body: Odd because that's not how it was working. I did look around to see if that could be changed and will continue to do so. I would ask that Atlassian ask for a change with iOS/Android to allow the audible alerts to only be delivered to the speaker. I would not like to be rendered deaf.


author: Eugenio Onofre
body: [@irvincg](/t5/user/viewprofilepage/user-id/5401900)

In this case, please raise a ticket with Atlassian Support at <https://support.atlassian.com>

Please remember to accept this answer in case it helps you resolve your query so it can also help other community members in the future.

Regards,  
Eugenio
How to check which alert in solarwinds creating tcket in Opsgenie
Asked by Ajit Sahoo:

How can i find which alert in solarwinds is sending alert to opegenie? We are suspecting there might be duplicate alert configuration in solarwinds for same requirement.


Answers:
author: John M
body: Hi [@Ajit Sahoo](/t5/user/viewprofilepage/user-id/5400496) ,

You can search the Opsgenie's [debug logs](https://support.atlassian.com/opsgenie/docs/search-logs/) for the alert ID or other fields that are coming from Solarwinds to match the Opsgenie alerts to solar winds alerts. Here are some short articles on the debug logs that may be helpful:

<https://community.atlassian.com/t5/Opsgenie-articles/How-to-solve-Opsgenie-issues-using-the-debug-logs/ba-p/2433250>

<https://community.atlassian.com/t5/Opsgenie-articles/Useful-Opsgenie-debug-log-queries/ba-p/2444507>


Tags: cloud
Can we ingest Opsgenie Logs to Datadog
Asked by Jugal_Shroff:

Can we ingest Opsgenie logs into Datadog to track changes in Integrations?


Answers:
author: John M
body: Hi [@Jugal_Shroff](/t5/user/viewprofilepage/user-id/5002746) ,

While we don't have anything out-of-the-box for that, If you are on Enterprise you can access the logs via the API:

<https://docs.opsgenie.com/docs/logs-api>


Tags: cloud
Is it possible to completely customize an OpsGenie "Voice notification" message?
Asked by ondrej_hornicek:

Hi,  

I was just wondering about the "Voice notification" option for alerts in OpsGenie.  
Is it possible to completely edit the target message?  
Right now what am I getting is:  
"Hi, you have a new alert in OpsGenie.\<Custom message\>"  
or something of that sort.

Can the first sentence be edited as well or is it defined by default and cannot be changed?

Just need to clarify that I creating new alerts using a python REST API but haven't found my answers in the API documentation.

Thanks.  
Ond?ej Horn??ek


Answers:
author: John M
body: Hi [@ondrej_hornicek](/t5/user/viewprofilepage/user-id/5400125) ,

At the moment it's not possible to customize the voice notification but we do have a feature request that you can follow here:  

<https://jira.atlassian.com/browse/OPSGENIE-714>


Tags: cloud
Hey , please let me know if you can help me with this. (...
Asked by Usha:

![teamsops.png](https://community.atlassian.com/t5/image/serverpage/image-id/299013iCA1825F59A1433F9/image-size/large?v=v2&px=999 "teamsops.png")![ops2.png](https://community.atlassian.com/t5/image/serverpage/image-id/299014i66D6BA3644BBB16B/image-size/large?v=v2&px=999 "ops2.png")![teamsversion.png](https://community.atlassian.com/t5/image/serverpage/image-id/299015i67BD0B7F6FFC4499/image-size/large?v=v2&px=999 "teamsversion.png")

Hey [@John M](/t5/user/viewprofilepage/user-id/4625213) , please let me know if you can help me with this. (Apologies posting here)  

I am facing issue getting alerts in Teams.

I have completed the integration (says successful as in image) but still unable to see alert posts from Opsgenie.

Attached pics above - Integration , Alert config for teams \& MS Teams version

Please let me know if I am missing something \& any further information required.


Answers:
author: John M
body: Hi [@Usha](/t5/user/viewprofilepage/user-id/5386093)

One common reason for alerts not being sent to MS teams is that the integration is assigned to a team but the alert is not. If the integration is a team-based integration (assigned to a team) it will only send alerts where the owner team matches.

comments: author: Usha
body: Thank you [@John M](/t5/user/viewprofilepage/user-id/4625213) for the quick response. Please correct my understanding I need to ensure the all the team members of the team channel match the team members of the selected team in Opsgenie.? is it ok if the MS team has additional members apart from the required team?![teamo.png](https://community.atlassian.com/t5/image/serverpage/image-id/299214i139D4D24E6251CFF/image-size/large?v=v2&px=999 "teamo.png")


author: John M
body: Hi [@Usha](/t5/user/viewprofilepage/user-id/5386093) - The team members can be different, but the alerts need to be assigned to the same team as the integration.

Here the alert's team:

![2024-01-08_15-19-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/299476iA19B876339CA5387/image-size/large?v=v2&px=999 "2024-01-08_15-19-09.png")

Must match the integration's assigned team:

![2024-01-08_15-18-33.png](https://community.atlassian.com/t5/image/serverpage/image-id/299477iB7EB0FF04B75DCA9/image-size/large?v=v2&px=999 "2024-01-08_15-18-33.png")


author: Usha
body: Thank you very much [@John M](/t5/user/viewprofilepage/user-id/4625213) . Appreciate your help!
Incident only if 2 of 4 servers fail
Asked by Henrik Schuetze:

We are a technical oriented organisation. We maintain Servers, Storages, VMs and Container and so on. We have a monitoring solution based on icinga2, zabbix and other tools.

And we have the Company rule to use OPSgenie for alerting.

But we also dont want to send every alarm the monitoring solution generate to our night manager.

For example:

* We have 4 Webservers, Icinga2 sends an Alert if one fail.
* The SLA say 2 Webservers are enough to reach the SLA
* We only want to call the night manager if 2 servers are fail at the same time.

How can we do this in the Altassian Stack ?


Answers:
author: Tejaswi G
body: Hi Henrik,

Thank you for reaching out to Atlassian Community Support.

It sounds like you're looking for a way to consolidate and manage your alerts more efficiently to avoid unnecessary calls to your night manager. This could be achieved by implementing a few changes within your monitoring solutions and alerting system.

There are a few options that you may consider:

**Integrating the Monitoring Tools with OPSgenie** : Both [Icinga2](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-icinga2/) and [Zabbix](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zabbix-plugin/) can be integrated with OpsGenie. Opsgenie can consolidate alerts from all your monitoring tools into a single view, which can help you manage and respond to alerts more efficiently.

**Alert Deduplication** : This involves identifying and removing duplicate alerts. This would not necessarily apply to your specific server situation but could be useful in your overall alert management when configured along with the [Notification Policy.](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy)

Please note that the exact steps would depend on the specifics of your systems. You might need to refer to the respective user manuals and perform the initial configurations.

If you run into issues or need more clarification with the configurations you can reach out to our support at <https://support.atlassian.com/contact/#/> with the specifics of your system and current Opsgenie set-up so we can advise you accordingly.


Tags: cloud
How to stop slack integration for alerting in weekend?
Asked by Chagit:

Hi,

we have an integration with Slack to get a message in Slack for critical alerts.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/298875iEAED8502EE1A971C/image-size/large?v=v2&px=999 "image.png")

We have some heartbeat configurations with level P1-critical severity that we want to get a message in Slack when the heartbeat doesn't work.

But since we are talking about scheduled tasks in Windows Servers, most of our apps are not running at weekends, so we don't want to get a Slack message on weekends for these heartbeats.

As we see, Opsgenie doesn't support the option to configure these settings in integrations, only in Policies.

We tried to configure the Policy with tags to not create notifications on weekends:![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/298877iCEF096B74839911B/image-size/large?v=v2&px=999 "image.png")

But we do get notifications to Slack.

Any idea how we can stop sending the notifications to Slack?


Answers:
author: Rao Awais
body: To stop Slack integrations for alerts during weekends in Chagit, you can adjust notification settings or integrations within your Chagit platform or the specific tool that's integrated with Slack.

Here are general steps you might follow:

1. \*\*Chagit Settings:\*\* Check Chagit's notification settings. Look for options to customize or pause alerts during specific times, like weekends.

2. \*\*Tool Integration:\*\* If the alerts come from a specific tool integrated with Slack (e.g., monitoring tools, task management apps), visit that tool's settings. Often, these tools have notification scheduling options or settings to control when alerts are sent to Slack.

3. \*\*Slack Notification Preferences:\*\* Alternatively, you can modify your Slack notification preferences for the specific channel receiving these alerts. You might mute notifications or adjust settings to snooze alerts during weekends.

If you're an admin or have access to Chagit's settings, explore these options to customize the alerting schedule based on your preferences, including weekend downtime.


author: Alan Violada
body: Hey Chagit, Alan from the Opsgenie Support team here.

It is currently not possible to delay/suppress outbound integration notifications, but we do have an open feature request for this functionality, so I would suggest voting on the issue and watching it for updates:

[OPSGENIE-726](https://jira.atlassian.com/browse/OPSGENIE-726)

For the time being, your best bet would be to manage this directly with the alert creation rules and tags, if possible - So you could configure the integration to not create an alert at all if the tags contain something like "WeekendSkip", but I'm not sure if you would be able to configure this to be sent from your heartbeats based on the day/time.

Let me know if this makes sense, and if there is anything else we can try to assist with!

If you need more detailed assistance for your instance or configuration, I would also suggest opening a support ticket at <https://support.atlassian.com/contact/>

Regards,

Alan