Too slow response shies away my colleagues to use Confluence
Asked by Melih R. ?al?ko?lu:

With my lead and proposal, Our company acquired a confluence cloud license. Every software has a learning curve and people generally do not easily join the new software club. But our confluence instance is soo much slow that people just left the platform. It is not because of our network or our computers, since we are a mobile company, our people travel a lot, create their instances from different cities and they all use different computers (windows, mac) so it has to be about your cloud service.

We need help and this is the traceroute output:

traceroute: Warning: clockandwise.atlassian.net has multiple addresses; using 18.184.99.128

traceroute to clockandwise.atlassian.net (18.184.99.128), 64 hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 1.843 ms 1.418 ms 1.120 ms

2 \* \* \*

3 \* \* \*

4 172.25.60.1 (172.25.60.1) 11.434 ms 14.119 ms 11.430 ms

5 212.156.66.77.static.turktelekom.com.tr (212.156.66.77) 10.691 ms 11.874 ms 9.347 ms

6 06-ulus-xrs-t2-2---06-ulus-t3-8.statik.turktelekom.com.tr (195.175.172.107) 10.484 ms 9.362 ms 10.143 ms

7 06-ebgp-ulus-sr12e-k---06-ulus-xrs-t2-2.statik.turktelekom.com.tr (81.212.217.121) 10.127 ms 10.442 ms 11.704 ms

8 306-mil-col-2---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr (212.156.141.118) 56.331 ms

306-mil-col-2---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr (212.156.141.86) 51.990 ms

306-mil-col-2---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr (212.156.141.116) 57.744 ms

9 81.25.202.213 (81.25.202.213) 61.506 ms

81.25.202.205 (81.25.202.205) 57.360 ms

81.25.202.213 (81.25.202.213) 63.755 ms

10 ae-13.r25.frnkge08.de.bb.gin.ntt.net (129.250.3.183) 66.168 ms 66.214 ms 65.752 ms

11 ae-2.r01.frnkge13.de.bb.gin.ntt.net (129.250.2.101) 64.932 ms 61.526 ms 65.892 ms

12 213.198.87.206 (213.198.87.206) 67.984 ms 67.296 ms

213.198.87.214 (213.198.87.214) 64.559 ms

13 52.93.111.2 (52.93.111.2) 65.344 ms

52.93.111.28 (52.93.111.28) 62.568 ms

52.93.111.16 (52.93.111.16) 68.566 ms

14 52.93.111.180 (52.93.111.180) 66.929 ms 62.302 ms

52.93.111.148 (52.93.111.148) 62.419 ms

15 52.93.111.173 (52.93.111.173) 61.544 ms

52.93.111.157 (52.93.111.157) 64.766 ms

52.93.111.165 (52.93.111.165) 60.629 ms

16 54.239.107.71 (54.239.107.71) 66.273 ms

54.239.107.181 (54.239.107.181) 64.651 ms

54.239.107.159 (54.239.107.159) 61.820 ms

17 54.239.5.170 (54.239.5.170) 63.907 ms

54.239.5.132 (54.239.5.132) 70.444 ms

52.93.23.122 (52.93.23.122) 85.675 ms

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Answers:
author: Shannon S
body: Hello [@Melih R. ?al?ko?lu](/t5/user/viewprofilepage/user-id/2831518),

Thank you for reporting this. Kindly raise this issue with the [Cloud Support Team](http://support.atlassian.com/contact) so we can have a look at your site and help to determine the cause for the performance issues.

Thank you, and let me know if you run into any issues.

Regards,

Shannon


Tags: confluence-cloud