youngmon/atlassian-qna huggingface dataset:
Change Email address to one, that already exists?
Asked by Christof Ortmann:

Hi,

my Atlassian/Trello account is registered to Email 1. I wanted to change email to "Email 2". Then I received a mail, that Email 2 is already associated to a different account.

But I never created an account with my Email 2. I typed the Email 2 in the login field - hoping I could reset the password. But I only received a mail, which says I should verify my Email 2 to finish my setup of the account.

**So how can I switch my existing account to Email 2?** Verify Email 2, then delete the account and try again?

Thanks in advance!  
Chris


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Christof Ortmann](/t5/user/viewprofilepage/user-id/4708890) ?

Welcome to the Community! Given the issue you have between the two email addresses I would raise this directly with Trello Support. To help, you can raise a support ticket here \>\> <https://trello.com/en-GB/contact>

I hope this helps and gets resolved quickly for you ?

All the best,

Laura

comments: author: Christof Ortmann
body: Thank you, Laura! I created a ticket.  
Chris


author: Martin Aldergard
body: [@Laura Holton _ACE Rotterdam_](/t5/user/viewprofilepage/user-id/2568325) I'm having the same problem and tried with 2 different new email accounts...which I have never used with Trello/Atlassian in the past. Now I also get blocket for 24 hrs for trying to change too many times...

Next, I'm trying to follow your advice to raise a support ticket. However the choices What can we help you with? \>\> Account Issues \>\> Update Profile....leads me back to 'Explore the community'.

Feels like Catch 22...where am I going wrong?

Happy for any support or pointers on how to change my email address.

Thank you :-)


author: Christof Ortmann
body: Hi Martin,

I hope reminder correctly: I had to log in with my Email 2 and change it to a different one - so Email 2 is immediately released. Then I could change Email 1.

Cheers

Chris


Tags: email
Not able to edit boards anymore?
Asked by Emil Vang:

Greetings!   

I have several boards in workspaces on Trello I seem to be unable to move around to different workspaces, or close anymore?  

Anyone know what could be causing this? Im still able to edit, invite/remove people and so forth.  

Support has been unresponsive so far.  

Best regards,


Answers:
author: Michael Pryor
body: When you say "unable to move around to different workspaces, or close anymore" can you share more info like what the error message is or a screenshot of what you expect and how it differs from what you are seeing?

Also, on the support comment - how long ago did you send in a request and what was your expectation for response time? Do you have Priority Support (included in Premium plan)?
Password recovery mail to specific user not being sent - other users are receiving it fine
Asked by Santiago Testa Biali:

My friend @{redacted} forgot his password and tried to reset it by requesting a reset link to his e-mail (redacted@redacteddomain.com.br) and the mail never gets delivered. In sendmail (e-mail server) there isn't any trace of the mail, nothing.

When I try reseting my password (same mail server @redacteddomain.com.br) I receive the mail.  

Is my friend trying the wrong e-mail or is there another way to get his password recovered?  

Update:  
Got help in a ticket, **Atlassian Support:**   
"Checking our email service logs, I can see this email address was being blocked on our side, so I went ahead and removed the block. Now the email should be successfully received by **redacted@redacteddomain.com.br** in case everything is correctly configured on your side."


Answers:
author: Vero Rivas
body: Hi [@Santiago Testa Biali](/t5/user/viewprofilepage/user-id/4708568)

If the support colleagues have helped you and have unlocked it for you, try on your side to see what happens, if not, talk to them again to see if there is any other problem

Cheers


Tags: account

email
I would like to know if the Bitbucket servers are located in Australia.
Asked by Terry Paping:

For governance reasons we would require the servers to be located in Australia.


Answers:
author: JimmyVanAU
body: Hi Terry,

As it currently stands, Bitbucket Cloud is hosted in the US.

You can read more at the Atlassian Trust Center - <https://www.atlassian.com/trust/compliance>. I found further details in the SOC3 Bitbucket Cloud report; other reports may have more detail.

Cheers, Jimmy


Tags: bitbucket-cloud

cloud
Not recieving the reset password link
Asked by Shashank Hegde:

Hi [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288) , my bitbucket creds is not working to clone the repo. I Have tried to reset the password . But I did not receive any email to get reset password link.

Please find my email id here

shashank.hegde@neutrinos.co

Thanks


Answers:
author: Ana Retamal
body: Hi [@Shashank Hegde](/t5/user/viewprofilepage/user-id/2814567), thanks for reaching out!

We've checked our mail system and we could not find any issues regarding the reset password emails, were you able to receive them already and change the password?

If you did, were you able to go ahead with cloning the repository?

If not, could you let us know which issue are you experiencing at the moment so we can continue helping you?

Cheers :)

Ana

comments: author: Rib0
body: Hi, [@Ana Retamal](/t5/user/viewprofilepage/user-id/1067288)

i have the same problem, could you help me please


Tags: cloud

jira-service-desk

jira-service-desk-cloud
Pipeline is so slow
Asked by ?lker ?ATAK:

Our pipeline suddenly became so slow. We are running with same configuration but it takes 20 minutes if succeed. Just before it was taking 3 minutes.

image: node:10.16.3  
clone:  
depth: 6  
pipelines:  
branches:  
master:  
- step:  
caches:  
- node  
script: # Modify the commands below to build your repository  
- yarn install --ignore-engines --network-cocurrency 1 --verbose  
- yarn build --verbose  
- apt-get update  
- apt-get install zip  
- zip -r deploy.zip dist/\*  
- pipe: atlassian/aws-elasticbeanstalk-deploy:0.2.9  
variables:  
AWS_ACCESS_KEY_ID: $AWS_ACCESS_KEY_ID  
AWS_SECRET_ACCESS_KEY: $AWS_SECRET_ACCESS_KEY  
AWS_DEFAULT_REGION: ''\*\*\*\*\*'  
APPLICATION_NAME: '\*\*\*\*\*'  
ENVIRONMENT_NAME: ''\*\*\*\*\*'  
# APPLICATION_NAME: ''\*\*\*\*\*'  
# ENVIRONMENT_NAME: ''\*\*\*\*\*'  
ZIP_FILE: './deploy.zip'  
S3_BUCKET: ''\*\*\*\*\*'


Answers:
author: Raul Gomis
body: Hi [@?lker ?ATAK](/t5/user/viewprofilepage/user-id/4114069) ,

Sorry for the inconvenience caused. We had an incident related to an increase of traffic within Pipelines which caused intermittent degradation of CPU and networking performance for some builds: <https://bitbucket.status.atlassian.com/> It should be solved now.

Regards,

Raul

comments: author: ?lker ?ATAK
body: Hi , It looks OK now. Thank you


Tags: bitbucket-pipelines

cloud
reading https://api.bitbucket.org/2.0/repositories/ww/goautoneg?fields=scm: 404 Not Found
Asked by avolcoff:

getting this error during Go build: (see last line)

    go: github.com/open-cluster-management/multicloud-operators-channel@v1.0.0 requires        github.com/operator-framework/operator-sdk@v0.12.0 requires        github.com/operator-framework/operator-registry@v1.1.1 requires        bitbucket.org/ww/goautoneg@v0.0.0-20120707110453-75cd24fc2f2c: reading https://api.bitbucket.org/2.0/repositories/ww/goautoneg?fields=scm: 404 Not Found

is there some outage?  
this was working fine a couple of weeks ago


Answers:
author: avolcoff
body: Found the solution:

not sure why suddenly the versions that I used for over a month started to break (with no code changes)

had to change go.mod

from:

     github.com/open-cluster-management/multicloud-operators-channel v0.0.0-20200326020623-ff347c2da37c github.com/open-cluster-management/multicloud-operators-deployable v1.0.0 github.com/open-cluster-management/multicloud-operators-placementrule v1.0.0 github.com/open-cluster-management/multicloud-operators-subscription v1.0.0

to:

     github.com/open-cluster-management/multicloud-operators-channel v1.0.1-0.20200930214554-fa55cf642642 github.com/open-cluster-management/multicloud-operators-deployable v0.0.0-20200925154205-fc4ec3e30a4d github.com/open-cluster-management/multicloud-operators-placementrule v1.0.1-2020-06-08-14-28-27.0.20200927053545-8e131abcf13c github.com/open-cluster-management/multicloud-operators-subscription v1.0.0-2020-05-12-21-17-19.0.20201009005738-cbe273a045ab
I can not sign XCODE 12. in BitBucket Cloud account due to "Your credentials lack one .... "
Asked by Baseth:

I can not sign XCODE 12.2 beta 2 due to "Your credentials lack one or more .." More text is indivisible. I do not know how to I fix this issue.

Thank for your help


Answers:
author: Baseth
body: Yes it seems that the problem is on XCODE Beta version. Yesterday I installed last beta version Nr 3 and issue (and some others) is still remains. I will wait for final version of XCODE 12 and then I solve it with Apple support if still issue remains. Thank for your assitence


author: Nic Brough -Adaptavist-
body: Could you explain the steps you are taking to get to this error?

Just trying to sign into Xcode has nothing to do with Bitbucket, so I am struggling a bit to work out what exactly the problem might be, I'm hoping a step-by-step list might explain what I am missing.

comments: author: Baseth
body: I did following:  
1. I created remote account (Bitbucket Cloud, Private) from XCODE 12.2 BETA 2  
It was unsuccessful, I got message:   
SecureTransport error: I/O error. (-1)

also I tried:

2. I tried also Pull comand from 12.2 BETA 2 without success

3. I did clone and tried create new remote for the clone and also without success

Thank you for your help


author: Baseth
body: When I repeated point 1 I got:

**{"type": "error", "error": {"fields": {"name": \["You already have a repository with this name."\]}, "message": "Repository with this Slug and Owner already exists."}}**


author: Nic Brough -Adaptavist-
body: Hmm. That suggests XCODE went wrong when talking to Bitbucket, or possibly your network when you tried to create a new repo, but Bitbucket worked fine.

The second error is because you've now tried to create a repo that is already there!


Tags: bitbucket-server

server
Merge checks not preventing a merge with unresolved checks
Asked by Emre Erdogan:

Hi everyone,

Even though I set branch permissions as in the 1st screenshot, I was able to merge a PR which has unresolved checks as seen in the 2nd screenshot.

Do you know what may be wrong in this configuration? Am I missing something?

Thanks in advance.

![Screen Shot 2020-10-09 at 10.28.50.png](/t5/image/serverpage/image-id/113804i59E1D6FDC29CC1C2/image-dimensions/558x682?v=v2 "Screen Shot 2020-10-09 at 10.28.50.png")

![Screen Shot 2020-10-09 at 10.28.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/113805i210C4BA924A05CCF/image-dimensions/567x142?v=v2 "Screen Shot 2020-10-09 at 10.28.40.png")


Answers:
author: Tyler T
body: Your merge check is set to pull request tasks. That pull request doesn't have any tasks, therefore nothing is blocking the merge.

If you set the merge check for **check for at least 3** **builds** then the merge would have been blocked.


Tags: bitbucket-cloud

cloud
Apply logical condition to display different checklist while pullrequest.
Asked by kaleel ahmed:

Hi Team,

Apply logical condition to display different checklist while pullrequest.

Regards,

kaleel


Answers:
author: Roman Stoffel
body: What conditions you want? Depending on the branch or touched files?  

You might want to take a look at [Pull Request Checklist Buddy for Bitbucket](https://marketplace.atlassian.com/apps/1225571/pull-request-checklist-buddy-for-bitbucket?tab=overview&hosting=datacenter),

which allows you to add tasks to a pull request based on the branches and directories involved in the pull request.
Has my Mercurial repository been deleted?
Asked by cursorcontrol:

I just learned that Bitbucket is no longer supporting Mercurial repos. I logged onto my Bitbucket site and I can't even get into the repo to download it so I can convert it to Git.

Has my repo just been deleted or is there some other way I can get the data from it so I can move it to Git?


Answers:
author: Theodora Boudale
body: Hi everyone,

Atlassian made a decision to move away from maintaining and supporting Mercurial repositories in 2019.

This was announced in community:

* <https://community.atlassian.com/t5/Bitbucket-articles/What-to-do-with-your-Mercurial-repos-when-Bitbucket-sunsets/ba-p/1155380>

and on our blog:

* <https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket>

Bitbucket Cloud Support team is no longer able to restore those repositories.

If you are looking for a Mercurial repository that was public, all the public repos were archived by Software Heritage:

* <https://bitbucket-archive.softwareheritage.org/>

We will not be able to meet any further requests for recovery of private HG repositories and users will need to recover those from local copies only.

Kind regards,  
Theodora


author: Theodora Boudale
body: Hello,

As per the following blog post, Mercurial repos were disabled on 26th August 2020 and are no longer accessible.

* <https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket>

The support team for Bitbucket Cloud may be able to assist you with recovering any Mercurial repos you owned, you can open a ticket via <https://support.atlassian.com/contact/#/>, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please feel free to let me know if you have any other questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

mercurial
Migrating Bitbucket Server from Linux to Windows?
Asked by Ian Manton:

Hi all

I can see a couple of posts on migrating from Windows to Linux, but none in the reverse direction...

We currently have bitbucket server on Linux (5.9) but not many people with Linux skillset so whilst looking at upgrading to 7.6 occurred to me it might be a good time to also migrate the server to windows which we can more easily maintain.

A) is this possible?

B) How do we do it? :)

Actual Bitbucket DB is hosted on SQL Server currently and would stay there

Any guidance appreciated!


Answers:
author: Alexis Robert
body: Hi [@Ian Manton](/t5/user/viewprofilepage/user-id/4119438) ,

it's pretty straightforward if you only need to migrate the install and home dir. First you would need to download the same version as the one installed on Linux but for Windows and install it. Then once installed, just copy the Linux bitbucket home directory to Windows and restart it.

I would also advise looking at this documentation : <https://confluence.atlassian.com/bitbucketserver/migrating-bitbucket-server-to-another-server-776640406.html>

Let me know if this helps,

--Alexis


Tags: bitbucket-server

server
Repository is over the size limit (2 GB) and will not accept further additions
Asked by dmaciasLZ:

Hello,

I am having a problem with the size of my repo. I have upload a large file but now i cannot delete it.. when i delete from my computer and push i have same error

I have tried all i have found in this community, but still not working

My repo is <https://bitbucket.org/lznet/lz.claims.rep2/src/master/>

I need help, please


Answers:
author: Theodora Boudale
body: Hello,

I ran a git gc for your repository and I see its size is 1.2 GB now, so you and your team should be able to push.

Considering that the size is still quite large, I would recommend reducing its size further, if possible.

If your repository contains any large files, then I would suggest:

* either [removing them from the repo's history](https://support.atlassian.com/bitbucket-cloud/docs/maintain-a-git-repository/), if they do not need to be versioned
* or [migrating them to Git LFS](https://support.atlassian.com/bitbucket-cloud/docs/use-bfg-to-migrate-a-repo-to-git-lfs/), in case you need to version them

If you have any questions, please feel free to let me know.

Kind regards,  
Theodora


Tags: bitbucket-cloud
Bitbucket does not load in macOS Brave or Edge browsers
Asked by Chandra:

Normal mode: (Non-incognito mode)

* On Brave browser Bitbucket does not load even after disabling all the shields (attached screenshot. This happens since 4 weeks at least)
* Edge browser does not load several pages in the repository - Settings, Pipelines, Users and Permissions and Branch Permissions. (attached screenshot)

Incognito mode:

* brave does not load any page. Same as first screenshot
* Edge loads all the pages except Pipelines![Screen Shot 2020-10-08 at 6.36.02 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/113589iC87828F4FBFADEC5/image-size/large?v=v2&px=999 "Screen Shot 2020-10-08 at 6.36.02 PM.png")![Screen Shot 2020-10-08 at 6.41.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/113588iF545C7D1E86ADC25/image-size/large?v=v2&px=999 "Screen Shot 2020-10-08 at 6.41.10 PM.png")


Answers:
author: Daniel Eads
body: Hi Chandra,

I've tracked down this issue with Brave's Shield for Atlassian sites (Jira Cloud, Confluence Cloud, Bitbucket). A fix is in the works on the Brave side, but in the meantime you can get it patched up pretty quickly:

1. Visit [id.atlassian.com](https://id.atlassian.com/) (you do not necessarily need to log in)
2. Click the Brave icon/Shield settings icon and change the cookies from the default "Cross-site cookies blocked" to **"All cookies allowed"
   ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/114842i0FB6354A79A3390B/image-dimensions/611x434?v=1.0 "image.png")**
3. Log in

Cheers,  
Daniel \| Atlassian Support


author: Tyler T
body: What error are you seeing in Edge? And is this Edge on macOS? If so, I've been unable to reproduce the errors you are experiencing in Edge on macOS.

Brave is not an officially supported browser but I will look at the error you have shared in the screenshot.


Tags: bitbucket-cloud

cloud
I am not receiving any emails related my work account which I used for bitbucket
Asked by Addy VR:

Hi,

I have registered with bitbucket using my work email but I couldn't receive any emails related to bitbucket like verification email.

Regards,

Addy


Answers:
author: Theodora Boudale
body: Hi Vijay Adithya,

I checked in our system and I saw a hard bounce event for this email, created on 8th October 2020.

It looks that there might have been an attempt to create an account or an invitation was sent before the email was operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please try creating the account now?

In case you were sent any Bitbucket invitations, please ask for those to be resent. New invitations need to be sent, because the previous ones, if any, would have been dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud

email

verify
no profile icon on ipad pro/safari
Asked by ctammes:

When I login to Bitbucket with Safari on an ipad pro, I don't see the profile icon left under in the screen, so I cannot connect to my workspace. I have to enter the workspace name in the url and then, I can see the icon again, when I wipe the page upwards.

Any suggestions?

![bitbucket_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/113529iFA19DBCB3CF31EB5/image-size/large?v=v2&px=999 "bitbucket_1.png")![bitbucket_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/113528i4C55B601AE566679/image-size/large?v=v2&px=999 "bitbucket_2.png")


Answers:
author: ctammes
body: Thank you, I can type in the url, that also works.


author: Theodora Boudale
body: Hello,

I'm afraid this is a bug with Bitbucket Cloud on Safari browser in iPad. We have a bug report for this in our issue tracker:

* <https://jira.atlassian.com/browse/BCLOUD-20134>

Please feel free to add yourself as a watcher in that bug report if you'd like to get notified on updates. Please note that we don't provide ETAs and bug fixing is done as per our policy here: <https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html>

In the meantime, my suggestion would be to use a different supported browser when you use an iPad.

Please feel free to let me know if you have any questions.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cloud
Can i migrate my 10-user Bitbucket Server starter license from Windows to Linux ?
Asked by benggheesim:

I am reinstalling Bitbucket Server from Windows to Linux.

Can i continue to use the same 10-user starter license on Linux ?


Answers:
author: Mikael Sandberg
body: Yes, you can use the same license. None of Atlassian's licenses are tied to a specific OS or server.


Tags: bitbucket-server

server
Public access to confluence documents from external applications
Asked by Rafael Tejero Palma:

Hi all,

I know the answer is probably no. But I wanted to know if it is possible to display confluence documents in other applications (like an adhoc developed extranet) in the same way they are displayed in the Jira Service Management user portal. That is, as suggested help articles for the user.

Does anyone have any similar experience accessing Confluence articles via API access? (as an alternative to build a similar functionality)

Thank you very much

Rafa


Answers:
author: Brant Schroeder
body: [@Rafael Tejero Palma](/t5/user/viewprofilepage/user-id/4182815)

Jira Service Management is just using the Confluence API to display documents. You could technically create your own code that access the Confluence pages through the API and displays them in another application. <https://developer.atlassian.com/cloud/confluence/rest/v1/intro/#auth>

comments: author: Rafael Tejero Palma
body: Thanks Brant!

We'll check it and return to give some feedback,

Regards


Tags: cloud

confluence-cloud
Confluence Calendar Notification issues
Asked by Shawn McCarty:

Folks,

I have a ongoing issue with one of my sites calendars. A few people are getting email notifications on every change I make in the calendar. I have confirmed they are not subscribed to the page and they are not following the page.

Suggestions on why?

TIA


Answers:
author: Dean Milenkovic
body: Any resolution to this issue as it is happening here as well?


author: Michiel S.
body: Did you check if they are perhaps a watcher of the calendar itself? That is also possible, next to watching the page.


Tags: calendar

confluence-server

server