youngmon/atlassian-qna huggingface dataset:
When I try to create a page in confluence with 'JIRA report > Change log' and choose options that use the 'Snapshot JIRA report template', it hangs when when I click the 'Create' button and I never get my report
Asked by CJ:

We've got Confluence Cloud and JIRA Cloud and in Confluence when we try to make a page using the 'JIRA report \> Change log' template, it hangs and we never get our page. It seems to happen when we choose to make a static report that uses the 'Snapshot JIRA report template'.

**Steps we've followed (simple options)**

1. Click the **(...)** next to the 'Create' button
2. In the 'Create' dialog, choose 'JIRA report' and click 'Next'
3. In the 'Select report type' dialog, choose 'Change log' and click 'Next'
4. In the 'Create a change log' dialog chose the following options:
   1. **Project:** pick one
   2. **Fix version(s):** pick one
   3. **Title:** leave with the suggestion
5. Click 'Create'

At this point, it hangs and the page is never created.

**Steps we've followed (advanced options)**

1. Click the **(...)** next to the 'Create' button
2. In the 'Create' dialog, choose 'JIRA report' and click 'Next'
3. In the 'Select report type' dialog, choose 'Change log' and click 'Next'
4. In the 'Create a change log' dialog:
   1. Click, 'switch to advanced'
   2. for the JIRA query, we just searched for a project
   3. Untick the 'Automatically update issue status and summaries from JIRA'
5. Click 'Create'

And it hangs the same as for the simple options.

**Things we've tried**

* We've left it to hang for about an hour before giving up
* We're able to use other templates, including the JIRA status report. The JIRA change log also works if we choose 'Advanced options' and tick the 'Automatically update issue status and summaries from JIRA' (as noted, above, it doesn't work if we untick this option)
* We reset the "JIRA Report Blueprint" templates to the default (it used to be a custom one), but that didn't help
* We tried making the report with different JIRA projects and in different Confluence spaces, but that didn't help

I've tried searching and haven't found anyone else reporting this issue so I suspect we've done something outlandish to break our reports, so any suggestions for fixes or documentation I should read would be most appreciated!


Answers:
author: dmachado1
body: Hello CJ,

Unfortunately, this is a bug in the lastest version of Confluence. A bug report was created as you can see [here](https://jira.atlassian.com/browse/CONF-40451). Please feel free to comment and vote on it. Meanwhile, you can refer to [Atlassian Bug Fixing Policy](https://confluence.atlassian.com/display/Support/Atlassian+Bug+Fixing+Policy) for further information regarding how Atlassian Developers handle bug reports.

Please let us know if you have any further question.  
Thanks and regards,  
Diego Machado


author: CJ
body: Hi Diego,

Thanks for your answer. I'll vote for the issue you mentioned and wait for it to be fixed.

Ceers,

CJ


Tags: cloud

confluence-cloud
@Mentions and User Search not working in Confluence v5.9.2
Asked by elizabethhannaford:

@ mention is not working since we upgraded. The drop down wont return any results. To replicate try typing '@John' which should show a drop down which includes John Burrows. I get no results.


Answers:
author: Siddheshwar mhetre
body: Hello Elizabeth,

Please try to rebuild search index

1. Choose the**cog icon** ![](https://confluence.atlassian.com/doc/files/157679812/Cog.png), then choose **General Configuration** under Confluence Administration
2. Choose '**Content Indexing** ' under the heading '**Administration**' in the left-hand panel.
3. Click on **Rebuild** button

OR

If first resolution doesn't work, please rebuild the content indexes from scratch.

Delete the following folders from the home directory if they exist:

* `<confluence-home>/index/`
* `<confluence-home>/journal/ (if exists)`  
* Restart Confluence, and perform a [Content Index Administration](https://confluence.atlassian.com/display/DOC/Content+Index+Administration) (Above three steps)


Tags: confluence-administration
Migration of selected users from one confluence server to another
Asked by Jamil Ahmed:

Hi,

We have two separate confluence servers. We want to merge both servers. For that we want to migrate spaces, pages and users from one server to another server. Both servers are running same version.

My question is how can we migrate users, groups and passwords from one server to other.

Take care.


Answers:
author: Jamil Ahmed
body: Thanks Renato. I will try that.

Regards,

-Jamil Ahmed


author: rrudnicki
body: Hi Jamil,

In a quick search here on the forum, I've found this another question which looks very similar. Please have a look into the accepted answer: <https://answers.atlassian.com/questions/246479>

P.S.: Make sure you have a backup first and perform this in a staging environment.

Regards,   
Renato Rudnicki


Tags: confluence-administration
We are using Atlassian Confluence 5.4.4. I am space admin and would like to add some people who can view and edit page. Right now, I see Restrictions under tools, but that restricts group or person. How can I restrict everyone except users I specify?
Asked by Ranjana Singh:


Answers:
author: Nic Brough -Adaptavist-
body: I think you've misunderstood restrictions.

Let's say you have a space that says "Confluence users can view the space, and Group my-users can add pages". That limits the people who can add/edit pages to my-users, although all your logged-in users can see the whole space.

A restriction then, well, restricts who can do what to a page.

If you add a restriction of View to my-users, then that page can no longer be seen by confluence users.

If you add a restriction of Edit to Dave, then that page can now only be edited by Dave.

In other words, "how can I restrict everyone except users I specify" is answered by "add a restriction that names the users you specify"


Tags: confluence-administration
How do you get an automatic date on an export pdf page in confluence cloud?
Asked by Azriel:

I would like to have a date stamp on a page that I export as pdf.


Answers:
author: Attila Gaspar _META-INF_
body: Hi,[](https://answers.atlassian.com/questions/users?username=jason%20daughtrtey)

@Azriel Mohammed,[Jason Daughtrtey,](https://answers.atlassian.com/questions/users?username=jason%20daughtrtey) thanks for your feedback!

We are thinking about how can we develop this feature and I will send a feedback to you soon.

Best regards: Attila

comments: author: Jason Daughtrtey
body: Hi Attila

Any news on this possibly becoming a feature?

Regards

Jason


author: Jason Daughtrtey
body: I think it'll be in my too hard basket as well.

We've just employed another IT Support person so I might pass it over to him as a bit of a project.

I'll post on here if he manages to find an easier work around.


author: Azriel
body: I've been doing a bit of research on this now and it seems like this feature is not available and from their JIRA issue, Atlassian dont think its important to implement this feature as there is not much demand for it. There is a javascript workaround which someone had got working, but for my purposes its just time i dont have at this stage, so its in the too-hard basket. Needs to be a simpler solution to this.


author: Jason Daughtrtey
body: Hi Atilla

I have been trying to add the same info as Azriel. I'm running a trial version of Content Exporter as of this morning!

What I'd love to do is have the info that comes up on the cover page (Created By/Created Date/Version etc) appear as a footer on pages that are exported.

I have tried customising the PDF layout but just can't get that same info to come up.

Any tips greatly appreciated.

Regards

Jason


author: Azriel
body: Hi Gaspar,

Ideally i would just like a footer with last mod and export date and time. a cover page would be a waste of paper for us. Is there no way just to add a footer to a pdf export?


author: Attila Gaspar _META-INF_
body: Hi,

Try this addon ([Content Exporter (Pagetree Word Export](https://marketplace.atlassian.com/plugins/com.metainf.confluence.plugin.pagetreeexporter.pagetree-word-exporter-plugin/overview)), and you can generate showing the requested date stamp and more.

*Created by: G?sp?r Attila*   
*Created date: Jan 13, 2016 9:17:41 AM*   
*Last modification by: G?sp?r Attila*   
*Last modification date: Jan 13, 2016 9:17:41 AM*   
*Export date: Jan 13, 2016 9:17:53 AM*

Best regards: Attila  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-you-get-an-automatic-date-on-an-export-pdf-page-in/qaq-p/27149?attachment-id=9885){#link_1191356e7416cc}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/4599/1/Export%20Test%20Home-v1-20160113_091753.pdf){#display_1191356e7416cc_0}


Tags: cloud

confluence-cloud
Where is the reverse alphabetical sorting for page tree?
Asked by James Elie:

*This question is in reference to Atlassian Documentation: [Changing the Sequential Order of Pages](https://confluence.atlassian.com/pages/viewpage.action?pageId=336169197)*

We have a page tree that contains at minimum one page for each week; 20160101, etc. The alpha sorting puts the highest date on the bottom, but we'd like it to be the highest date at the top (reverse alpha sorting).

In most cases, standard alphabetical sorting works (like an index, 1, 2, 3, etc), but in this case, those dates are reference records and we utilize the newest pages more than the oldest. Having to scroll every page refresh is annoying at best.

The workaround we have in place is to edit the parent page in the tree and then use either the Children Display macro or the UI Children macro and then we can click the parent page, and the contents of the parent page will display all of the children pages in reverse alphabetical order.

Where this breaks down is when we need actual data on the parent page instead of just a listing of all child pages.

Is there a way to sort the page tree in reverse alphabetical order? Thanks!


Answers:
author: James Elie
body: Looks like the [Page Tree Macro](https://confluence.atlassian.com/doc/page-tree-macro-163414255.html) in version 6 takes care of this.


Tags: confluence-administration

sort
Mobile statistics
Asked by Vitor LC:

Hi,

is there anyway of knowing the number of views and logins from Confluence mobile version?

Thank you,

Vitor


Answers:
author: Rodrigo Girardi Adami
body: Hi Vitor,

As far as I know, this is not possible for Confluence. You can enable the [user access login](https://confluence.atlassian.com/display/CONFKB/How+to+Enable+User+Access+Logging) however this will log every attempt and not only the mobile ones.

We also have an open feature request for a more robust audit trail for confluence located here.<https://jira.atlassian.com/browse/CONF-6960>

I recommend to watch and vote for it to increase the priority.

Regards,

Rodrigo


Tags: confluence-administration
How do I fix a broken macro on a page?
Asked by Colette Byers:

I had attached Word docs in a Confluence page and they are now listing "Broken macro." How do I fix this so I can see the linked documents again?2016-01-12.png  
[](https://community.atlassian.com/t5/Confluence-questions/How-do-I-fix-a-broken-macro-on-a-page/qaq-p/331193?attachment-id=1053){#link_11877a3377831b}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/55877/1/2016-01-12.png){#display_11877a3377831b_0}


Answers:
author: Colette Byers
body: Hi Rodrigo,

I'm not sure what the macro is, but what I did was attach a Word file to the page using Files \> Insert files and images \> Upload files \> Inserted Word docs. Where the Word doc was, I now see "Broken macro." I cannot open any attached files manually and I think the only edit I could do is delete it. This is only happening on one page, but this is the only page I had attached word docs into. This is happening in:

### Confluence 6.0.0-OD-2016.02.1-0006 {#toc-hId-1479498395}

I am able to add Word docs into the confluence page.

Thank you,

Colette


author: Rodrigo Girardi Adami
body: Hi Colette,

I have some questions and a recommendation to do.

May I know exactly which macro you are using? Are you able to edit the attachments of the page and open any of them manually? Which is the confluence version? Is this happening on all pages?

Try to edit the page, click on the plus sign -\> add images and files and select the doc file -\> then add it to the page and let us know if that works.

Regards,

Rodrigo


Tags: link

macro
Who is our account manager ?
Asked by Tim Hurman:

And how I reach them. I have been trying to reach someone for a week. No one will respond.

Paula Tulis \[Atlassian\] \<advocates@[atlassian.com](http://atlassian.com)\>

This person responds with automated message, how to I reach a real person to discuss our account?


Answers:
author: dmachado1
body: Hello Tim,

I am glad to say that we can give you this information, but we need you to open a ticket with our team, that way an engineer will provide the right support.

Please follow this link: <https://support.atlassian.com>

If you need any further help, please let us know!

Kind regards,  
Diego Gundel Machado


Tags: confluence-administration
How to tell template used to create a space
Asked by Chris M:

I created a successful space and have been asked to make another just like it. I don't remember which template I used (Blank Space, Documentation Space, Team Space, Knowledge Base). Is there a way I can tell what was used for creating the original space?


Answers:
author: Chris M
body: Ah.. Thanks.. Good to know.


author: Nic Brough -Adaptavist-
body: Nope. The templates are literally one-off processes, the information about which one was used is not recorded.

(A lot of us bury hidden data in our templates to stamp it with the template name. Not ideal as the users can remove it, or modify the space/page so much that it it's unrecognisable from the template, or even turn it into something that looks like a different template was used. But most of them don't)


Tags: space
Can't find brush: specflow
Asked by Gareth Jones:

Hi,

In Confluence 5.8.5 I created a custom syntax highlighting brush for , pretty simple but it helped us.

I've recently moved server (database dump, archive the data folder) and upgraded to Confluence 5.9.3 and it's no longer so helpful.

image2016-1-12 16:25:48.png

I've confirmed the Code Macro plugin (now at version 2.2.1) is enabled and the custom code macro is installed too. There aren't any errors in the atlassian-confluence.log.

I've uninstalled the specflow add-on and re-added it without issue.

Halp!  
[](https://community.atlassian.com/t5/Confluence-questions/Can-t-find-brush-specflow/qaq-p/353662?attachment-id=11343){#link_11877a5cd8bd34}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/59736/1/specflow.js){#display_11877a5cd8bd34_0}  
[](https://community.atlassian.com/t5/Confluence-questions/Can-t-find-brush-specflow/qaq-p/353662?attachment-id=11344){#link_11877a5cd8bd34_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/59736/2/image2016-1-12%2016%3A25%3A48.png){#display_11877a5cd8bd34_2}


Answers:
author: Carmen Nadeau
body: I added my vote as well. The bug is still present in 5.9.8


author: Gareth Jones
body: Thanks Dominic, just added my vote to the bug.


author: Dominic Hargreaves
body: This has been filed as a bug here. Please vote for the issue if it still affects you :smile:

<https://jira.atlassian.com/browse/CONF-40838>


author: Dominic Hargreaves
body: We're seeing the same thing here on 5.9.4 dev instance (cloned in the same way as you from the 5.7.5 production site). I would really appreciate some hints about how to debug this - it's the last remaining blocker for our migration.

Thanks!


Tags: confluence-administration
Can I connect Jira Software 7.0.5 with Confluence 5.5 (Server)?
Asked by Gabriel Jarochevsky:

According to documentation, AppLinks 5.0.3 is installed with JIRA Software, and this version is compatible only with Confluence 5.8 or 5.9.

I am asking because version compatibility between JIRA Software and Confluence is not clear enough in Atlassian documentation.

Thanks in advance.


Answers:
author: Jobin Kuruvilla [Adaptavist]
body: Applinks should work with earlier versions too. I haven't tried the exact versions mentioned here but usually it works fine.

I would test the migration in a test environment and see how that goes!


Tags: jira

link
Public Announcement Service add-on in Confluence 5.9.4?
Asked by Auke_Miedema:

When I try to add Public Announcement Service add-on in Confluence 5.9.4 the add-on cannot be found. Atlassian Marketplace shows this add-on to be compatible with 5.8.18.

Please make it available for 5.9.4


Answers:
author: Davin Studer
body: If you go to the marketplace you can download the .jar file and manually upload it into you Confluence instance from the Manage add-ons page. Odds are it still works in 5.9.4 and they just haven't updated the marketplace listing to say that it works. When a new version of Confluence is released add-on developers actually have to go in verify that their add-on works with the newer version. It won't assume that for them. If the API's that power the add-on have not changed then normally the add-on will work just fine. In this case, my hunch is it will still work.

comments: author: Auke_Miedema
body: Thanks Davin, it worked, and ... should have worked that out myself :smile:


Tags: announcement-banner

confluence-administration
Date autocomplete (//) not working
Asked by Tim Doyle:

(Apologies if this is a dumb question.)

I can add users inline by typing "@" but when I type "//" to add a due date, nothing happens. Is there some kind of config setting I have to enable? I've tried this on a few browsers and with extensions turned off, but no luck.

Thanks


Answers:
author: Steven F Behnke
body: No worries, can you go to a new page and by itself, try to type // ? I'd just like to make sure it doesn't work on it's own either.


Tags: cloud

confluence-cloud
Can I insert a Jira issue in a Confluence blog?
Asked by Kevin Wilson:


Answers:
author: Chander Inguva
body: Hi Kevin,

Please follow the instructions in setting up Application link between JIRA and Confluence.

Please recreate the link and identify the error from logs if it doesn't work.

<https://confluence.atlassian.com/display/APPLINKS/Link+Atlassian+applications+to+work+together>

For troubleshooting connection follow this link

<https://confluence.atlassian.com/display/APPLINKS/Troubleshoot+application+links>

* You can use JIRA issue macro to display JIRA issue on wiki when you have working application link

Hope this helps

Regards

Chander Inguva


author: Kevin Wilson
body: I created a Confluence Cloud blog and inserted a few JIRA issues.

The links in JIRA say 'Page could not be loaded'.

When I link*to* a Confluence blog *from* Jira, I get 'Wiki Page failed to load' although the link works.

The links work, but are misleading.


Tags: integration
Task report macro & task checkboxes broken
Asked by Connor McCarty:

It says Unknown macro: 'tasks-report-macro'.


Answers:
author: Steven F Behnke
body: Hi Connor, that sounds like a definite problem. Confluence's behavior when encountering an uninstalled macro on a page is to show that *Unknown Macro* error. Since this is a default Confluence module (the Tasks), I think what has happened here is that during the last restart of your Cloud instance, the Task's module failed to load. You may be able to find this in your ++Manage Add-ons++ section of Confluence, I'm not sure it will be useful to look though. It should look something like this:

image2016-1-11 10:37:32.png

Since you are an Atlassian Cloud customer, you're entitled to support at [support.atlassian.com](http://support.atlassian.com); this is likely the best route for you to take for a fast resolution.

Bug reported here: <https://jira.atlassian.com/browse/CONF-40441>

[](https://community.atlassian.com/t5/Confluence-questions/Task-report-macro-task-checkboxes-broken/qaq-p/195015?attachment-id=12671){#link_11913722df0ec7}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/32802/1/image2016-1-11%2010%3A37%3A32.png){#display_11913722df0ec7_0}

comments: author: Connor McCarty
body: thanks Steve


author: Steven F Behnke
body: No problem, glad to point you in the right direction.


Tags: cloud

tasklist
is there a way to display my content in a different language (without having to have it manually translated)?
Asked by James Smolich:

*This question is in reference to Atlassian Documentation: [Installing a Language Pack](https://confluence.atlassian.com/pages/viewpage.action?pageId=214860198)*

is there a way to display my content in a different language (without having to have it manually translated)?


Answers:
author: Milo Test
body: 1. image2016-1-11 16:26:40.png

2. image2016-1-11 16:28:23.png

3. image2016-1-11 16:29:13.png  
[](https://community.atlassian.com/t5/Confluence-questions/is-there-a-way-to-display-my-content-in-a-different-language/qaq-p/343136?attachment-id=1117){#link_11877b045ac1be}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/57999/1/image2016-1-11%2016%3A28%3A4.png){#display_11877b045ac1be_0}  
[](https://community.atlassian.com/t5/Confluence-questions/is-there-a-way-to-display-my-content-in-a-different-language/qaq-p/343136?attachment-id=1118){#link_11877b045ac1be_0}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/57999/2/image2016-1-11%2016%3A26%3A40.png){#display_11877b045ac1be_2}  
[](https://community.atlassian.com/t5/Confluence-questions/is-there-a-way-to-display-my-content-in-a-different-language/qaq-p/343136?attachment-id=1119){#link_11877b045ac1be_1}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/57999/3/image2016-1-11%2016%3A28%3A23.png){#display_11877b045ac1be_4}  
[](https://community.atlassian.com/t5/Confluence-questions/is-there-a-way-to-display-my-content-in-a-different-language/qaq-p/343136?attachment-id=1120){#link_11877b045ac1be_2}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/57999/4/image2016-1-11%2016%3A29%3A13.png){#display_11877b045ac1be_6}

comments: author: kimkk
body: Thanks for your kind explanation.

It works.


author: James Smolich
body: i figured it out! thank you!

comments: author: Milo Test
body: Your welcome. Please report back on how it goes.


author: James Smolich
body: You've been so helpful and I really appreciate it. We're very leery about enabling macros due to vulnerability but about your second suggestion: "Adding the code to the site's custom html in the at beginning of the body area." I've googled it and I'm unable to see where to add it. any chance you can send me a screen shot or a couple steps of instructions? much appreciated


author: James Smolich
body: wow! thank you! I don't see the option to add an html macro into my pages. do I need to purchase a special html add on to use an html macro?

comments: author: Milo Test
body: As long as you are running Confluence Server, then you have access to the HTML macro, but you have to enable it as it is disabled by default.

The code can also be added to the site's Custom HTML in the At beginning of the BODY area.


author: Milo Test
body: Just for funsies, I added Google website translation to our test instance, and it worked perfectly.

Just follow the instructions, and in the end, copy the code and paste it into an HTML macro on each page you want translatable.

<https://translate.google.com/manager/website/>


Tags: language