youngmon/atlassian-qna huggingface dataset:
JIRA filter JQL query
Asked by Hiti Verma:

Hi, I have 2 projects one team managed and the other company managed. I have custom filed multi-select in one project and dropdown custom field in another. I have to write a JQL using both the custom fields to meet some criteria in that filter. Can I use multi-select and dropdown both? When I apply the query it does not show any result. However, when I use one the query works.


Answers:
author: Joseph Chung Yin
body: [@Hiti Verma](/t5/user/viewprofilepage/user-id/4640133) -

For custom field (if used via a team managed project), then you cannot use it against for the company managed project even the name of the field are the same in both project. In your JQL you will have to configure it where you have two part in the query -

1st part where you query against the team managed project and the 2nd part where you query against the company manage project.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Tags: advanced-roadmaps

cloud
Jira Admin don't we have permission to edit plans
Asked by Divya Gadhiraju:

Hi,

I am admin, but in few plans which are readonly by users, admins are unable to access it, what might be the cause.

we have set permission as Jira -admins as shown in IMG!.

But in some plans we are unable to see gear icon as shown in IMG2.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Divya Gadhiraju](/t5/user/viewprofilepage/user-id/5045046) ,

welcome to the Atlassian community!

Please take a look to the following article <https://confluence.atlassian.com/jiraportfolioserver/permissions-in-advanced-roadmaps-934719058.html>

You need to verify roadmap permission for that plan. Even a JIRA Admin could not be able to see a plan.

Hope this helps,

Fabio

comments: author: Divya Gadhiraju
body: Thank you for replying back.

We have all permissions as Jira admin to edit, view plans as shown, but still missing.![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/218934iA9EA90627FB3B0CC/image-size/large?v=v2&px=999 "Capture.PNG")


author: Fernando Eug?nio da Silva
body: [@Divya Gadhiraju](/t5/user/viewprofilepage/user-id/5045046)

You need to add jira administrator profile in "Advanced Roadmaps Administrator" permission.  
This is like a supreme level within Advanced Roadmaps. Add only the "jira-administrators" group

Without that, you can actually have the view/edit permission restricted to some plans, as long as the person who created the plans sets limitations on who can edit.

Hope this helps.


author: Divya Gadhiraju
body: Thank you that helped !!


Tags: advanced-roadmaps

server
Advanced Roadmap capacity planning with a Kanban Board
Asked by AS:

Hello,

How can I mange capacity planning in Kanban Boards with Advanced Roadmaps?

What is the Jira issue field that would gather estimate to influence the capacity on the timeline ?

With Scrum it's clear, but on Kanban when using time tracking Jira field to collect time log, I can not see any impact on the time line from a Kanban board issue source.


Answers:
author: Craig Nodwell
body: Hi [@AS](/t5/user/viewprofilepage/user-id/4852771) please refer to this [article](https://support.atlassian.com/jira-software-cloud/docs/capacity-in-scrum-vs-kanban-teams-in-advanced-roadmaps/).

comments: author: AS
body: Hi [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516) ,

Thanks for the link.

"For Kanban teams, work is broken down into iterations which each last one week. You can set the weekly capacity of a Kanban team in either days or hours, but the length of the iteration cannot be changed"

Above is the only paragraph referring to Kanban capacity planning with Advanced Roadmaps from the article.

Does it mean that there is no estimation to allocate to issues?

From the simulation perspective, it is not obvious to picture on time line iterations plan views how data from Jira issues affect capacity.

1- How to estimate on Kanban tickets? Where do you allocate estimation values from tickets? Is it from the time tracking field?

2- How does this estimation from Jira tickets appear on time line Plan view of Advanced Roadmap? For example when the estimation 0f work is above capacity.

Best regards


author: Craig Nodwell
body: Please have a look over this [post](https://community.atlassian.com/t5/Jira-Software-questions/No-project-estimate-for-kanban-boards-Why-is-this-only-for-scrum/qaq-p/1291619).


author: AS
body: Hi [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516) ,

I have found what I have been looking for.

The field "Estimate" Advanced Roadmap corresponds to the section Remaining estimate in Jira ticket.

Thanks


Tags: advanced-roadmaps

server
Trello - Teams Integration (Notifications ERROR)
Asked by Muaath Holt:

Integration of Trello in Teams. We have started to test it, and we are running up against the issue of notifications not appearing.

Currently, if we are tagged in any of the other Communications \> Teams threads, we will get a notification at the top under 'Activity,' which we then know to action. We searched through Teams for a while, but couldn't find a way to make notifications from Trello appear here.  

I have already:  
Checked that Notifications are enabled for the channel  
Followed: <https://support.atlassian.com/trello/docs/the-trello-app-for-microsoft-teams/>  

But was still unsuccessful.  

Any thoughts on how to resolve this?


Answers:
author: Theodoro Reato
body: Hi Muaath,

At the moment it's not possible to receive notifications through the 'Activity tab', you'll only receive notifications on the channel you added the Trello app and set it to receive notifications.

I hope this helps, have a great day.


Tags: cloud

trello-cloud
Me dice que tengo m?s de 10 colaboradores en trello,no puedo usarlo y no es cierto, somos 2.q hago?o
Asked by Susana Sierra Anton:

1. al intentar usar trello me dice q tengo m?s de 10 colaboradores y noe deja editar tableros, que puedo hacer?


Answers:
author: Vronik
body: Hola Susana

Los 10 colaboradores son por espacio de trabajo no por tablero, asegurate que no tienes 10 en el espacio, porque all? estar? el detalle

Te dejo este art?culo que te lo explica mucho mejor.

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

Saludos


Tags: cloud

trello-cloud
Change old email Trello admin account because domain was eliminated
Asked by claudio_reyes_:

Hi u guys! I need to recover my trello acount but the email server and domain name, domain servers wheres deleted and we change old domain name for a new most simple one, with the same site but new email addresses.

We area paying but we can?t use the Trello account and we need as a company to recover it as soon as posible.

Can help us?

I can prove our account ownership, but there is no way to change the admin email.

Help us, please.


Answers:
author: Theodoro Reato
body: Hi Claudio,  
Welcome to the community,

Do you still have access to your previous Trello account? Logged on your phone or browser? If you do, you can log in and invite a new account (you have to create an account with your correct email) as admin of the boards.

In case you don't have the account logged. You can try to log in by getting the correct email and password. - For security reasons, we don't have the tools to change the email address on behalf of the user. So sorry for that, but it is for your safety.

I'm hoping that you can log in. Let me know how it goes, we have some steps to take after inviting your new account.

I will let you some articles, that will help you invite the new email. You can choose one way to go.  
\* \[<https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>\]  
\* \[<https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>\]   
\* \[<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>\]

The security measures are mostly because we don't ask for any ID to sign in, making the signing process quicker and easier, the downside is that in cases like yours, we aren't able to confirm you're the owner of it, even tho I believe you're asking from a good place, this doesn't change the fact that a malicious user could create the same request.

I hate to be the bearer of this news, but if you don't have the account logged the only way to regain access to it would be to restore the mailbox to [reset the password](https://id.atlassian.com/login/resetpassword) and regain access. You could reach your email admin and ask then to make your old email an alias for your new one, this will guarantee you receive emails send to your old address on your current mailbox being able to reset your password.

I hope this helps.


Tags: atlassian-accounts

not-applicable
Can't find board starting from slack
Asked by Rafael T_:

Hi, no way trello can find boards from Slack after linking the apps. may be a safari problem?


Answers:
author: Caity
body: Hi [@Rafael T_](/t5/user/viewprofilepage/user-id/5574595), I'm sorry to hear that you're having trouble with this!

If you open the Trello message shortcut, do you see your Workspace there?

You can open the message shortcut by typing **/trello** and then selecting "Create card", or by clicking on the message actions and either selecting "Create card from message" or "More message shortcuts" if you don't see that option.

If you don't see your Workspace on your screen, try clicking on the link to connect your Workspace, as seen here:

![Screenshot 2024-08-23 at 10.37.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343509i88E4B523B3AA0D9A/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 10.37.17?AM.png")

After clicking on that link, on the next page, click "Add to Slack". This will show a list of Workspaces that you can connect:

![Screenshot 2024-08-23 at 10.38.09?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343510i4A8CF4489CF433CC/image-size/large?v=v2&px=999 "Screenshot 2024-08-23 at 10.38.09?AM.png")

After you select a Workspace, it will take you to the settings page for that Workspace. Scroll to the bottom of that page and click on the "Add to Slack" button.

comments: author: Rafael T_
body: Thanks for your kind atention, can't find my way. Could be that the boards were created under a free plan, and i'm under my premium 14-day grial, which seemed to rename the workspace, i don't know. Will wait till the end of the trial.   
thanks again for your kind answer. Regards.


author: Caity
body: Are you able to open the Trello message shortcut in Slack at all? If so, do you see any Trello Workspace there?


author: Rafael T_
body: Hello, thancks for your ansewer. Somehow workspaces did apear, so i managed to interact properly. It's working as expected and well. Thanck you cor your time.


author: Rafael T_
body: i mean i can't create card because no boards are found to create in.


Tags: cloud

trello-cloud
Can someone clarify what the maximum number of workspaces and boards are allowed on free version??
Asked by Amy Wrona:

Getting ready to set up a project, and finding unclear information on maximum Workspaces and Boards on each. Can someone help, please?


Answers:
author: Carolina Lopez
body: Hi Amy, welcome to the Atlassian Community!  

There is currently no limit to the number of Workspaces. As for the board limit, you can have [up to 10 open boards per free Workspace](https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/#:~:text=Up%20to%2010%20open%20boards%20per%20free%20Workspace).  


Tags: cloud

trello-cloud
Some extensions not working in Microsoft Edge
Asked by Daniel Buchmann:

I would like to report an issue I'm experiencing with certain extensions, specifically the Card Priority Badge and Card Repeater, in the Microsoft Edge browser. Despite clearing the cache and reinstalling these extensions, they are still not functioning properly.

Same experience using Edge in Windows 11 and Linux (Ubuntu 24.04). All software - browser and OS - 100% updated.

I would appreciate any assistance or guidance on how to resolve this issue.

Thank you!


Answers:
author: Sal
body: Hi Daniel! To confirm, are you referring to browser extensions? Or are you talking about Power-Ups on your board? I want to clarify this point because they're two different things, and the answers to solve them will differ depending on where you're having issues. Thanks!


Tags: cloud

edge

microsoft-edge

trello-cloud
Premium
Asked by monserrat_saavedra_maranta:

Quiero reanudar mi plan premium, ya que tuve un problema con mi tarjeta asociada, pero ya esta solucionado y aun no puedo volver a mi estado premium.


Answers:
author: Vronik
body: Hola

Seguro que este art?culo lo conoces

<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>

Sino te aconsejo que escribas un ticket al soporte de Trello directamente para que te ayuden a resolverlo

<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>

Saludos


Tags: cloud

trello-cloud
convert labels in check list items
Asked by Stefano Guglielmetti:

is there any way to automate a process that, when a card is moved to a specific list, every label on the card become a checklist item?

thank you,

Stefano


Answers:
author: karim -Atlassway-
body: Hi [@Stefano Guglielmetti](/t5/user/viewprofilepage/user-id/5574445)

Try out [Colored label Manager](https://marketplace.atlassian.com/apps/1232559/colored-label-manager-for-jira?tab=overview&hosting=cloud) , you have the ability to restrict new label items creation, Project Admins can add items to the field. User can select those items from the list. Useful for label fields like Definition of Done or Select List .

You can also report on labels , there's absolutely no coding required and certainly no need to learn Jira Query Language (JQL) for that matter.

And more ..

![](https://marketplace-cdn.atlassian.com/files/928ca03d-e117-4881-b28c-1e56b7549e34?fileType=image&mode=full-fit)

Atlassway Team


author: Xavier Rabilloud
body: Unfortunately I don't find a solution.  

Trello only provides these variables relative to labels :?  

{cardlabels} : The names and colors of all named card labels added to the card (comma-separated).  

{cardlabelnames} : The names of all named labels added to the card (comma-separated).  

{cardlabelcolors} : The colors of all named labels added to the card (comma-separated).  

{cardlabelcount} : The number of labels added to the card.

With this, I can get an automation to create one single checklist item including the names of all labels separated by commas :

![Capture d'?cran 2024-08-23 104804.png](https://community.atlassian.com/t5/image/serverpage/image-id/343420iC082ED2D69B02141/image-size/large?v=v2&px=999 "Capture d'?cran 2024-08-23 104804.png")

However I don't find anyway to create separate checklist items, one for each label.  

I do not find either a way to create as many duplicates of the item including all labels names as there are labels, which I hoped might have been possible using the {cardlabelcount} variable.


Tags: checklist

cloud

item

label

trello-cloud
O Trello emite NOTA FISCAL?
Asked by Priscila Rafael:

Gostaria de saber se o Trello pago emite nota fiscal.

Trabalho em uma empresa e ela est? querendo aderir a vers?o paga do produto mas antes preciso saber se emite nota.


Answers:
author: Vronik
body: Hi

<br />

Trello issues invoices, here is an article on how to get them

<https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
Hi I can't delete my account.
Asked by Lesley-Erin Chew (She/Her):

Hi there, I have my own trello account that I use for personal usage.

I log in to it on my work computer sometimes when I have some notes to add so that I'm not on my phone.

But when I logged in today, it created a new account with my work email and said I couldn't delete it because my job is paying for it.

<br />

I don't want to charge my job for this but I can't figure out how to get support so that I can delete it.

Thank you


Answers:
author: Tansu Akdeniz
body: Hi [@Lesley-Erin Chew (She/Her)](/t5/user/viewprofilepage/user-id/5574441)

Welcome to the community.

Since it is a managed account, you need to reach org admin.

[Deactivate or delete managed accounts](https://support.atlassian.com/jira-cloud-administration/docs/deactivate-or-delete-managed-accounts/)

[What are managed accounts?](https://support.atlassian.com/user-management/docs/what-are-managed-accounts/#)


Tags: cloud

trello-cloud
Existe algum limite para c?pia de quadros?
Asked by Carla Fernandes -Four Pol?meros:

Ol?. Minha conta ? gratuita. Por?m preciso compartilhar um quadro. Tem limite de pessoas entrando no meu quadro e fazendo a c?pia dele, sendo minha conta gratuita?


Answers:
author: Vronik
body: Hello

<br />

If there is a limit of 10 collaborators, I invite you to read this article

<https://support.atlassian.com/trello/docs/workspace-user-limit/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

trello-cloud
I cannot find my personal board
Asked by Fareeda Badreddeen:

I didn't delete the board that I had.   

All of a sudden I cannot find my board and it has critical information and must be recovered urgently.

it's not shared, it's a personal board.


Answers:
author: Kleber Pauta - ReleaseTEAM
body: Was the board closed or deleted?

If the board was closed:

1. Click the **boards** button in the upper right.
2. Click **View** **Closed Boards** at the bottom
3. Find the **board** you'd like to re-**open** , and click the Re-**open** button

If the board was deleted, sadly there is no way to recover it unless a backup was made.


author: Andrea Scott
body: I can't find mine either...
Is it possible to populate a custom field from one card to another?
Asked by Aaron O_Gorman:

I have created an automation that once a checklist is completed in one list, creates a new card in another list. However, I would like to populate the custom field of the new card with that populated in the old card. In my case the custom field is 'Client Name'. Is that possible?


Answers:
author: Mathew Lederman
body: Aaron,

Here's a good example of what you're trying to do. The key is instead of setting the field, to copy the field from the current (or trigger) issue.![2791944.png](https://community.atlassian.com/t5/image/serverpage/image-id/343262i3E82D661CF5E60F8/image-size/large?v=v2&px=999 "2791944.png")


Tags: cloud

trello-cloud
Why are rules and automations not working?
Asked by Mackenzie:

I have created several rules recently, but they don't seem to be working on my board.

They are relatively simple rules, such as removing a label color when the card is changed from one list/column to another. Or adding a label color when the due date is within a week/month etc.

Please advise on why these rules are suddenly not triggering nor working.


Answers:
author: Duc Thang TRAN
body: Hello [@Mackenzie](/t5/user/viewprofilepage/user-id/5574291)

Can you show your setting of your board (General Menu + colums menu) + screen shot of your automation ?

comments: author: Mackenzie
body: ![Screenshot 2024-08-22 at 15.46.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/343240i2AFF8A6B744CF16C/image-size/large?v=v2&px=999 "Screenshot 2024-08-22 at 15.46.50.png")


author: Mackenzie
body: These are the main 3 rules that I have setup, but they don't seem to work at all. Not sure if I am missing something?


author: Duc Thang TRAN
body: Hello [@Mackenzie](/t5/user/viewprofilepage/user-id/5574291)

Thank you for sharing these rules; they seem quite correct to me and the rule works correctly for me.

Maybe it's not on the correct board, or it doesn't meet the conditions?


author: Mackenzie
body: I only have one board, and I have all of the start/due dates set to specific dates, but it still does not seem to trigger it. Is there any other way I can solve this?


Tags: cloud

trello-cloud
Can't change my email address
Asked by Karen Espley:

I'm trying to change my email address on Trello to one I more commonly use.

When I do that, I get a message saying the new email address is already in use, but when I try to log in with that email address, it tries to sign me up for a new account.

So it doesn't appear I have an account with that email address, but atlassian thinks I do.

Any help gratefully received.

Thanks

Karen


Answers:
author: Theodoro Reato
body: Hi Karen,

Welcome to the community,

Trello uses your Atlassian account to log in. You have an Atlassian account under the new email which is why you're seeing this message, you have two workarounds:

1- [Reset the password](https://id.atlassian.com/login/resetpassword) of the new account, log in, and delete the account. You'll need to wait for the deletion period of 14 days to be permanently deleted, after this you can change your email from the other account to the new one. -Be careful, deleting your account will delete everything on it, including other Atlassian products, such as Jira, Confluence, etc... All Atlassian products use the same account.

You can also change the email from the account using the new email to a third email, this will release the email immediately to be used.

2- Manually transfer the boards and Workspaces to the new account, then abandon the old one (or delete it) and continue to use the new email. You can r[eset your password](https://id.atlassian.com/login/resetpassword) to gain access to the account with the new email.

These articles will help you transfer the account to the new one:

\* To transfer the data: \[<https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/>\]

You can invite the new email and then remove the old one from the board/Workspace

\* \[<https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>\]   
\* \[<https://support.atlassian.com/trello/docs/adding-people-to-a-board/>\]

- \[<https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/>\]  
- \[<https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/>\]

I hope this helps, have a great day.


Tags: trello-cloud