youngmon/atlassian-qna huggingface dataset:
Start and end date visibility on active sprint board missing
Asked by Ademola Oladele:

I manage 2 scrum teams, one of the teams scrum board the active sprint start and end dates is always visible on the sprint board while for the other team it is not visible. How do one make the sprint start and end dates visible on a current sprint board in Jira. I have check the both boards configuration-card layout tab and nothings seems off. The board that displays the sprint start and end dates has only the "Label" filter on in the Active sprint tab, while the board that does not display the start and end dates has due date, story point and Labels filter on. So does one have to remove 2 filters and replace them with start and end dates option. Thanks


Answers:
author: Bill Sheboy
body: Hi [@Ademola Oladele](/t5/user/viewprofilepage/user-id/5569202) -- Welcome to the Atlassian Community!

Have you checked if the *names of the sprint* is where the dates are showing, and so one team's sprint names include the dates and the other does not?

Kind regards,  
Bill

comments: author: Ademola Oladele
body: Thank you I figured it out, it's in the sprint name. One of the boards had the sprint name and no which I changed upon closing and starting a new sprint. Jira should just allow more characters within the sprint name tab. It's always good to display the date so it's visible to everyone during stand-up and anytime they need to show the board. Thank you


Tags: cloud

jira-cloud
Any way to have default filtered view of calendar, so I wont have to recreate the filter each time?
Asked by Daniel Braun:

Each time enter the calendar view I have to recreate the same filter, can I save this filtered view - or set a filter as a default view on the calendar screen?


Answers:
author: Ivan Lima
body: Hi [@Daniel Braun](/t5/user/viewprofilepage/user-id/4868437), welcome to the Atlassian Community.

To my knowledge, you can't save it. The filters you applied are not persistent, so you would need to re-apply them every time you switch between views.


author: John Funk
body: Hi Daniel,

In addition to what [@Ivan Lima](/t5/user/viewprofilepage/user-id/1351762) said, you can click on the Give Feedback button on the bottom left side and request that they add this feature.


Tags: cloud
bulk copy and move tasks
Asked by Adilet Seit:

```
I would like to be able to copy and move many tasks from one project to another. for example, tasks from the jira software project are moved to the jira work management project. dear community, tell me how can I copy and move a lot of tasks? I understand maybe someone has already been interested in me
```


Answers:
author: John Funk
body: Hi [@Adilet Seit](/t5/user/viewprofilepage/user-id/4717523)

Yes, it is fairly easy to do. Something things to keep in mind:

If you have Components on the JSW project, make sure you create the same Components on the JWM project before you move the issues. The same with Releases.

Also do the same with any custom fields used by the JSW project - make sure those custom fields are available on the JWM project - meaning in the Context and on the Screens.

Also check to see if you are using any different issue types and/or workflows between the projects.

Once all of that is cleared up, then you can do a filter to identify the issues, then do a bulk change \> Move to move the issues from one project to the other.

I would suggest you do that with a single issue first to be used to the process.

Then move the others.


Tags: cloud
Create rule for ticket with COMPLETE status to be moved automaticlly to ARCHIEVE after 2weeks
Asked by Sla?a:

Hi team,

I would like to ask you is there any way to create some rule in Jira, where all tickets with Complete status can be moved to Archive after 2 weeks automatically.

Basically, our procedure is that we finish some tasks and move them to "Complete" status and leave those tickets in Complete status for 2 weeks in the case that some issues re-occur again we can re-open that tickets.

In case the Complete status did not change for 2 weeks and more than status should be moved to Archive automatically.

Is there any way to create rules in workflow or via automation or filter rules for this?

Right now, we are solving this issue as we are using an advance filter search, choosing the project we need status complete, and filtering "updated date" more than 2 weeks and then one by one ticket manually moving the status from Complete to Archive.

Thank you in advance.


Answers:
author: Mark Segall
body: Hi [@Sla?a](/t5/user/viewprofilepage/user-id/4748038) and welcome to the community!

Yes you can absolutely automate this. You would want something like this:

* TRIGGER: Scheduled (Daily)
  * JQL - The JQL you're using to execute manually
* ACTION: Transition Issue
  * Transition to ARCHIVE

comments: author: Sla?a
body: Hi, thank Mark, I have tried and it works. Thanks a lot. :)  
One more question if you can help me. I created some automation rule which is not good and I am getting some errors. When I click on ... and choose to remove to delete the rule and once I confirm it can not be deleted. I am getting this error message:

Error while deleting rule:

Try that again or contact Atlassian SUpport if this keeps happening.

All-day, the same message appears, and the second rule was deleted without any issue.

Could you please advise me on what can I do? Thanks


author: Mark Segall
body: Hmm - I haven't seen that error before though I know Atlassian just released some new automation features this past week and one of those features allows rule permissions. Are you the owner of the rule? If so, I can't think of a reason why you'd not be able to delete the rule. In the meantime, are you able to at least disable the rule (toggle at the top right of the rule).

If you're not the owner of the rule, you should be able to see the permissions at the bottom of the rule details screen and you may need to contact the rule owner to change it so that you can manage the rule again.


author: Sla?a
body: Yes, I am the owner, no I can not even disable it :)


author: Sam Chan
body: Same here. Not able to disable / edit / delete


author: Mark Segall
body: I would open a ticket with support on this one. I can't think of a reason why you wouldn't be able to disable/remove your own automation rule.


author: Artem Dorodnov
body: \> Yes, I am the owner, no I can not even disable it :)

The same story. Any update on this?


Tags: status
How can I Clear the Resolution Status in a Jira Business Project?
Asked by Bailey Hecksel:

It appears the Workflows for a Business project have less features than a regular Service Management or Software project. I'd like to clear the resolution field of any ticket that's marked as resolved if it is moved out of a "resolved" lane into a "not started" lane.

All of the documentation I see points to adding a post function and setting the resolution field to "none" but the resolution status isn't a selectable field option in the Business project workflow.

Any ideas?![Workflow Issue.png](/t5/image/serverpage/image-id/197169i915D19BBA9D3FE88/image-size/large?v=v2&px=999 "Workflow Issue.png")


Answers:
author: John Funk
body: Hi Bailey,

That's because this is a Team-managed business project workflow, and not a Company-managed business project workflow.

Using a Company-managed business project, you could clear the Resolution.

comments: author: Bailey Hecksel
body: Thanks, John!


author: John Funk
body: You are welcome.


Tags: cloud

resolution
Choose layout visualization kanban board
Asked by Felix:

we currently display this layout  
![Schermata 2022-05-11 alle 11.35.04.png](/t5/image/serverpage/image-id/196802iB51FFA3AAF148560/image-size/large?v=v2&px=999 "Schermata 2022-05-11 alle 11.35.04.png")  
but we would need this visualization  

![Schermata 2022-05-11 alle 11.34.38.png](/t5/image/serverpage/image-id/196803i65E20AF9587DFF48/image-size/large?v=v2&px=999 "Schermata 2022-05-11 alle 11.34.38.png")  
we would like the task detail to be displayed in this way  

![Schermata 2022-05-11 alle 11.40.50.png](/t5/image/serverpage/image-id/196804i50BB74572B6E07C0/image-size/large?v=v2&px=999 "Schermata 2022-05-11 alle 11.40.50.png")  

<br />

Please can you help us?  
Best regards


Answers:
author: Jack Brickey
body: Hi [@Felix](/t5/user/viewprofilepage/user-id/4920805) , welcome to the community!

are all these images from a single instance? The first image seems to be from either Server or the old Cloud view which, if is the case, shouldn't still be available to you unless requested of Atlassian support. Can you provide a full screenshot or look in the bottom left corner and share what you see?


Tags: cloud

jira

jira-software
How long does an issue stay in the Done column in Jira Work Management?
Asked by MOLNAR, TRINA:

The last column in my work flow is Done. How long do issues remain in the Done column? Or is there somewhere to set how long they are in the column?


Answers:
author: John Funk
body: Hi Trina - Welcome to the Atlassian Community!

The issue will stay in the Done column for two weeks.

comments: author: Beto - Sergio Roberto Osorio
body: Hi, John Funk!

Can I change this period?


author: John Funk
body: Hi Beto - sorry, but no, it is not currently possible to change the timeframe. Please click the Give Feedback button on the bottom left of the project to let them know you would like to hide cards on a board on demand.


author: Kerri_Johnson
body: Hi John - Will it still be searchable once it is removed from the done column?


author: John Funk
body: Hi Kerri - Welcome to the Atlassian Community!

Not on the board but on the List feature and/or through the Search box, yes.


author: Kerri_Johnson
body: Thanks! One more question - In Jira Software you can color code Epics...is that possible in Jira Work Management for a Team Owned board?


author: John Funk
body: Unfortunately, no. Those boards are very static. But interestingly enough I JUST posted an article on creating a second board for JWM projects that would give you that flexibility. :-)

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Stephanie Glynn
body: [@John Funk](/t5/user/viewprofilepage/user-id/7148) My sprint board is not showing the "done" issues for the 2 weeks, as you stated above. Do I need to adjust a setting on my board? TIA


author: John Funk
body: Hi [@Stephanie Glynn](/t5/user/viewprofilepage/user-id/5517402) - Welcome to the Atlassian Community!

It's best to create a new question for your specific issue. What type of project are you using? Team-managed? Company-managed?


author: Eric reed
body: This is an awful design decision. We are testing this platform out and this is a big turn off. I don't need to be searching the net for quirks with this software. Who decided this was a good idea? What a mess.

Isn't this what a release is for, to move the items from done into the release?


author: John Funk
body: This is for Business Projects not Software Projects. Releases would be done on the Software Projects.


Tags: cloud
How to contact IT support Modify url
Asked by kevin:

<https://liuyiqing.atlassian.net/jira/your-work> change to <https://hftech.atlassian.net>


Answers:
author: Earl McCutcheon
body: Hello,

Updating URLs is available for sites that have at least one Jira or Confluence product with a Standard, Premium, or Enterprise plan. You are unable to update the URL if the site has only Jira Free and Confluence Free.

Please read our self help documentation on how to [Update a product URL](https://support.atlassian.com/organization-administration/docs/update-your-product-and-site-url/).

Regards,  
Earl


Tags: cloud
Change Sub-Task Issue Type in List View?
Asked by squal:

Is it possible to change the sub-task issue type when creating it in the list view? I see that when creating the 'parent' issue type there is a drop-down to select the issue type, however when creating the sub-task there is not.

#### Regular/Parent Issue Type Creation {#toc-hId-145444853}

![JWm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196718iB1D157BBF9DA3ECB/image-size/large?v=v2&px=999 "JWm1.jpg")

#### Sub-Task Issue Type Creation {#toc-hId--1662009610}

![JWM2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196719i69589B9841F48804/image-size/large?v=v2&px=999 "JWM2.jpg")

They can be selected on issue creation within the parent issue details screen, just not in the list view. Once created elsewhere (or converted) they do show the sub-task issue type in the list view.

![JWM3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/196720iC5A0B474BF53F139/image-size/large?v=v2&px=999 "JWM3.jpg")


Answers:
author: John Funk
body: Hi Squal,

I noticed this the other day as well. I believe it to be a bug. You should either report it to Atlassian Support or through the Give Feedback button on the bottom left of the project.

<https://support.atlassian.com/contact/#/>

comments: author: squal
body: Ok, will do. Thanks [@John Funk](/t5/user/viewprofilepage/user-id/7148)


author: squal
body: **FYI** - Atlassian has created [JWM-231](https://jira.atlassian.com/browse/JWMCLOUD-231) to address this bug.
View board as default
Asked by Equipo Talento:

Suddenly, in the last few days, when going into the projects, the default view is the List view, For us, the board view is much more useful.

Is there any way to modify the default view for a project (Or if possible for all projects in general)?


Answers:
author: John Funk
body: Hi Pablo - Welcome to the Atlassian Community!

This seems to be happening to me as well. I will see what I can find out.

comments: author: Equipo Talento
body: Thanks John, If I have any news, I'll update you.


author: John Funk
body: From Atlassian: they "are running an experiment about changing the default landing page, hence the behaviour you are experiencing." Trying to get a timeline when the functionality will be back.


author: Equipo Talento
body: Thanks again John


author: John Funk
body: Of course!
How can I prevent notifications from reaching the assignees when loading a new project?
Asked by Viviana Vazza:

When I open a new project, I upload tasks massively (via a CSV file) where "assignees" are also present. In this way, however, for each activity uploaded, an email arrives to the assignees. I would like to prevent this from happening because for each person we get to a large number of activities. Is there a way to do that?

Process: from "issues", click "import issues from CSV" (first pic), upload file and insert detail, before "import" click "validate" to be sure that all info are correct. Once it is, if choose "begin import" all activities will be created but all assignee will receive an e-mail (for each activities).

![Immagine 2022-05-09 131312.png](/t5/image/serverpage/image-id/196463iD9C1221D47A86ED3/image-size/large?v=v2&px=999 "Immagine 2022-05-09 131312.png")![Immagine 2022-05-09 131505.png](/t5/image/serverpage/image-id/196464i6B677D968518C25E/image-size/large?v=v2&px=999 "Immagine 2022-05-09 131505.png")


Answers:
author: Dave Mathijs
body: Hi [@Viviana Vazza](/t5/user/viewprofilepage/user-id/4916263) , welcome to the Atlassian Community!

You can create a **new** Notification Scheme without any notifications, then (temporarily) assign your project to that notification scheme, import the CSV, and then re-assign the project to the current notification scheme.

comments: author: Viviana Vazza
body: Hi Dave, thank you!

I'd say the solution was easier than I thought, thank you, very useful. So that, I just select "none" and, after I have uploaded, I switch again.

Super ![Notification.png](https://community.atlassian.com/t5/image/serverpage/image-id/196468i472863116AB19943/image-size/large?v=v2&px=999 "Notification.png")


Tags: assignee

notification

project

upload
How can I change language from German into English?
Asked by Kerstin Buechner:

Dear community,

I want to change the language from English into German.

For this, I logged into my account and chose my profile, but there I don\`t find any button for editing languages. So please could you give me an advice how to do this?

Thank you very much

Kerstin


Answers:
author: Kerstin Buechner
body: Oh my dear,

this was so easy. Shame on me!

Thank you very much for this advice!!

Kind regards

Kerstin


author: Sreenivasaraju P
body: Hi [@Kerstin Buechner](/t5/user/viewprofilepage/user-id/4915812) ,

Can you please try to change your account preferences @

<https://id.atlassian.com/manage-profile/account-preferences>
How do I do a conditional formatting for Jira to only show specific fields
Asked by Tan Yu Ling:

I am trying to do a conditional formatting in Jira. There are 2 different sets of fields I would like to show. I plan to create 2 radio buttons, "Yes" and "No". If the user selects "Yes", a specific sets of field will appear. If the user selects "No", another set of fields will appear. Could anyone guide me on it or is it doable?

Thanks in advance.


Answers:
author: John Funk
body: Hi [@Tan Yu Ling](/t5/user/viewprofilepage/user-id/4686488)

You should create a custom field of Select List (cascading).
Jira Dashboard shows 'No data to display'
Asked by Vivienne ZHAO:

Hi Team,

I would like to track on team members efforts on different Epics as a outcome of Kanban board And we created couple of filters via Tempo worklog distribution. However it shows ' no data to display.

I suspend it has some linkage on tempo logs? and would like to understand if I should have a visibility on tempo logs for all team remembers if it is the root cause?

Thanks team


Answers:
author: Brant Schroeder
body: [@Vivienne ZHAO](/t5/user/viewprofilepage/user-id/4904581) Welcome to the Atlassian community

Who is getting the error? Does the person have the ability to [view all worklogs](https://help.tempo.io/cloud/en/tempo-planner/permissions-in-tempo/project-permissions.html)? Is the person able to see the work logs prior to you adding a filter? It is either a permissions issue or a filter issue.
Link Text in a Custom Field
Asked by Andrew Willy:

Hello!

I would like to use link text in a custom URL field.

For example, the link would like this:

++Order++

But it would open this:

<https://www.atlassian.com>

I understand this fundamental behavior for URLs but I can't figure out with these custom fields. Help appreciated!  

Thanks,

Andrew


Answers:
author: Ste Wright
body: Hi [@Andrew Willy](/t5/user/viewprofilepage/user-id/2483873)

As far as I know, you can't do this in the URL Field - it just displays a URL.

If you want to hyperlink text to a web link, you need to use a Paragraph custom field - which supports rich text, allowing you to do this.

There's a good description for how this works on this Feature Request: [JRACLOUD-69877](https://jira.atlassian.com/browse/JRACLOUD-69877)

Ste

comments: author: Andrew Willy
body: Thank you!


author: Abhinav Srivastava
body: Hi [@Andrew Willy](/t5/user/viewprofilepage/user-id/2483873)

I want to achieve the same functionality, were you able to achieve it yes, then could you please share how did you achieve it?


author: Andrew Willy
body: We ended up leaving the URL displayed as URL.


author: Yugandhar Mocherla
body: We used a paragraph custom field for link but it is rendering as a link half of the text due to space between the words. How can we solve this issue.

Thanks,

Yugandhar.

comments: author: Ste Wright
body: How have you setup the field / link?

A screenshot could be beneficial here.

Ste


Tags: cloud
LInk issues across project
Asked by Monica Panozzo:

Hi everyone,

I would like to set up a rule that automatically links issues across projects, like:

when (in project 1) issue A status is set as X, then link A to issue B in project 2.

Is there a way to do it in JWM?

I tried but it gives me only the possibility to link to trigger issue or newset ticket.

Thanks!


Answers:
author: Jack Brickey
body: Hi [@Monica Panozzo](/t5/user/viewprofilepage/user-id/4663782) , my question is how do you identify issue B within the rule? Where would the rule reference it?

comments: author: Monica Panozzo
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369), issue B would be always the same


author: Jack Brickey
body: Ok then easy enough...while not obvious, if you simply type the issue key into the field that gives you the two associated options (trigger issue, newest) it will accept it and work just fine.


author: Monica Panozzo
body: Thank you [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

It works perfectly!


Tags: automation
Automation with troopr
Asked by Franti?ek V?jtek:

Hello there. I have two questions:  

A) Im auto-creating tickets from slack via Troopr application. But this applications throws everything into a Summary field, instead of description.

a.1) It?s possible to set it, when the issue is created, copy text from summary to the description?

a.2) Is it also possible to do it with clones? I create clones from jira servicedesk to jira software and it?s also in summary, not in description.  

A.3) It?s possible to set some flow, when some fields are uptaded in jira servicedesk, clone fields will be also updated? (i have found some re-fetch feature in automation, but its not working)


Answers:
author: Ste Wright
body: Hi [@Franti?ek V?jtek](/t5/user/viewprofilepage/user-id/4816985)

Answers below!

*** ** * ** ***

**Question 1**

* I'd recommend contacting the vendor for this, given it's likely linked to the App's functionality. You can see their [contact details](https://marketplace.atlassian.com/apps/1221651/slack-integration-for-jira?hosting=cloud&tab=support) on the Marketplace's App listing, via the Support tab.
* You might also find something in their documentation - for example, does [this page](https://docs.troopr.ai/project/troopr-commands-for-jira) help?

*** ** * ** ***

**Question 2**

* I'd look to get an answer to **Question 1**first. Creating a clone of an Issue from a JSM Project to JSW, will just copy the date into the same fields.
* You *might* be able to split the data into different fields using [Smart Values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/) in Automation - but it would be quite complex, and I'd only try it if it's not possible to split the data into different fields at creation through Troopr.

*** ** * ** ***

**Question 3**

You could use [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) to copy the data from the original Issue to the clone, as long as there is a link between them (for example, via linked issues - clones/is cloned by).

You would also need to use a Global Automation rule as it's multiple Projects - i.e created via Jira Settings \> System \> Global Automation.

The rule might look something like this...

* **Trigger:**Issue Updated
* **Condition:** Related Issues Condition
  * **Related Issues:**Linked Issues
  * **Link Types:**clones
  * **Condition:**Are present
* **Branch:** Linked Issues = is cloned by
  * **Action:** Edit Issue
    * ...set fields to copy to the cloned Issue, for example Assignee.
      * Set the value to be copied from the trigger issue, using the *Copy from...*operation, available through the 3-dots icon

*** ** * ** ***

Let us know if you find a good solution for (1) and (2) via Troopr - and if you need any more specific help with (3)!

Ste


Tags: app

automation

clone