youngmon/atlassian-qna huggingface dataset:
We cannot sent you an order by email
Asked by Ellen Maris:

We want to make an order for your quote/ Invoice Number: AT-285419182 but we cannot send it too growth@am.atlassian.com. "Sender is not authorized for relay " How can we order? My mailadresss: purchase@seris.be.

Thank you in advance!

Ellen Maris


Answers:
author: Earl McCutcheon
body: Hi [@Ellen Maris](/t5/user/viewprofilepage/user-id/5394344) ,

Thanks for reaching out to the community and just like [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) mentioned the best course of action when encountering a billing issue like this is to reach out to our Customer Advocates team at the URL:

* [https://www.atlassian.com/company/contact/purchasing-licensing](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/)

I did not see a request created by you at this time So I created one on your behalf that can be accessed at the following link:

* <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2744520>

One of our advocates will get in touch with you in the customer portal.

Regards,  
Earl


author: Dirk Ronsmans
body: Hi [@Ellen Maris](/t5/user/viewprofilepage/user-id/5394344) ,

I'll flag this one for the support to look at so they can come back with either a correct email address for you to send the order or with a fix.

You can also raise a support request about billing/purchasing.

[https://www.atlassian.com/company/contact/purchasing-licensing](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/)

If need be you can always reach out to a solution partner (or if you have one have them place the order for you).

<https://partnerdirectory.atlassian.com>


Tags: atl-rvw
Are there any best practices and automated release mechanism available in Jira Align; pls. suggest
Asked by Vinay Sharma:

We have Jira Align and Jira Cloud integrated. Looking forward for best practices \& automation for release on demand.

Are there any best practices and automated release mechanism available in Jira Align; pls. suggest.


Answers:
author: Tom O'Connor
body: [@Vinay Sharma](/t5/user/viewprofilepage/user-id/1521468) not in Jira Align. Jira has all of the tools and functionality for release automation. Check out other community articles or this page: <https://www.atlassian.com/software/jira/features/automation>


Tags: cloud
I couldn't find user name while assigning an Epic in Jira Align.
Asked by Akhilesh Alle:

Hi,

I Couldn't find the user name when I was tried to assign an Epic to that user. Profile is in Active state, was added to program team as well.

Can any one help us to find the root cause.

Thanks in Advance,


Answers:
author: Allan Maxwell
body: I believe they need to be on the Portfolio team to be an Epic owner.
Jira Align Settings under Connectors
Asked by Val Scott:

I am trying to set up the Jira to Jira Align connector. Under the Connectors Menu, there is a Jira Align Settings category. When I open that, there is a Jira Align Connection Management screen. Do I need to fill this out? There is not help on this screen, nor any documentation that I can find anywhere.


Answers:
author: Tim Keyes
body: Hi Val,

Thank you for the question. The Jira Align Settings under Admin is for a limited released Jira Align to Jira Align site connector.   

The configurations for the Jira Align to Jira Connector will be controlled under Jira Settings and Jira Management. The collection of those help articles can be found here: <https://help.jiraalign.com/hc/en-us/sections/115000484553-10X-Jira-Integration-Guide>

Thank you!  
Tim

comments: author: Shane Gallen
body: Hi Tim,  

Can you tell me a bit more by what you mean by ''*The Jira Align Settings under Admin is for a limited released Jira Align to Jira Align site connector''?
<br />* In particular,  
- what is a *Jira Align to Jira Align site connector?
-*where can I find guidance on using this?

<br />

Cheers

Shane


Tags: cloud
Reports at the Portfolio Level to show "at risk" Epics
Asked by Olivia Biedenstein:

Our team is wanting to know if there is a report that can show epics that either 1. have risks associated with them or 2. if there is a report at the Portfolio level to show epics and the "report color" that has been assigned to them.


Answers:
author: Tom O'Connor
body: [@Olivia Biedenstein](/t5/user/viewprofilepage/user-id/2971752) on the Risks page, as you create risks associated to an Epic, you can see those and the corresponding Epic link if you configure the page to show the column of Relationship Item. You can also turn on the Relationship field and then filter on it to see only the RISKS tied to EPICS.

![Screen Shot 2021-09-20 at 10.32.17 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161122iC6E829042D8D2180/image-size/large?v=v2&px=999 "Screen Shot 2021-09-20 at 10.32.17 AM.png")

Set the filter to only show the Epic risks.

![Screen Shot 2021-09-20 at 10.32.27 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161123i4E88D4533A5326A8/image-size/large?v=v2&px=999 "Screen Shot 2021-09-20 at 10.32.27 AM.png")

Add the columns to see the Relationship and Relationship Item details on the Risk page.

I'm also a big fan of using the ROADMAP functionality and updating Features and Epics with the visible state. There are several articles about status that may be helpful. Start here: <https://community.atlassian.com/t5/Jira-Align-articles/A-Project-Manager-Guide-to-Jira-Align-Part-1/ba-p/1686663>
Possible to make a template for risks in jira align?
Asked by Mark van Doorn:

I would like to add a template in the description field of a Risk within Jira Align.

Does anyone know if this is possible?


Answers:
author: Tom O'Connor
body: [@Mark van Doorn](/t5/user/viewprofilepage/user-id/4502248) Unfortunately there is no ability to create a template within the Risk Description field. I have seen some customers create a template for the risk in a document and copy/paste it into the field when creating a risk.

In addition, there are several fields available no the Risk the may or may not be turned on and visible.

![Screen Shot 2021-09-20 at 10.18.33 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161119i033193BBEBFD00B6/image-size/large?v=v2&px=999 "Screen Shot 2021-09-20 at 10.18.33 AM.png")

Also, JA administrators have the ability to create custom fields on the Risks as well. So this may also solve the need to capture specific information on the RISK.

![Screen Shot 2021-09-20 at 10.21.00 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161120iD7E5BF092AB6D608/image-size/large?v=v2&px=999 "Screen Shot 2021-09-20 at 10.21.00 AM.png")


Tags: cloud

jira-software

jira-software-cloud
Max Character Count for Acceptance Criteria Field
Asked by Shane Manke:

What is the max character count size for the Acceptance Criteria field for a Feature in Jira Align? It appears that the size of the AC field in JIRA is larger than that of Jira Align so not all data is syncing from JIRA to Jira Align.


Answers:
author: Heidi Hendry
body: Hi Shane,  
The Acceptance Criteria field for a Feature in Jira Align has a limit of 5000 characters.
What permission do I need to edit intakes?
Asked by Romain VELON:

Hi community,

I gave the System role of Epic Owner to one of my user in JIRA Align. He can see Epics and see the Intake tab.

But he cannot edit the values in that Intake tab. I cannot figure out why. In the permissions for that role under Portfolio \> Epics \> Intake is ON.

Is there another permission to **edit** Intake? Where? Thank you!!

![Epic Intake.JPG](/t5/image/serverpage/image-id/161165iC001544AF4FF6B7B/image-size/large?v=v2&px=999 "Epic Intake.JPG")


Answers:
author: Romain VELON
body: Hi community,

I also asked the question to Support team and I got the answer. To be able to edit Intakes, **you need "Add" permisison at the Epic level on your system role,** not only "Intake" permisison.

"Add" includes for now adding Epics and editing it. There is an idea in the backlog to split the permissions.


author: Sam Tsubota
body: Hi [@Romain VELON](/t5/user/viewprofilepage/user-id/4197419) , is the user assigned as a member of the Program Team of the Primary Program selected for the Epic? The Intake Form that displays on the Intake tab is based on the Primary Program that is selected. Below is screenshot of a Program and how the Intake Form is assigned to it.  
![Screen Shot 2021-09-20 at 1.03.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/161170i93F6930BFCB450EF/image-dimensions/375x350?v=v2 "Screen Shot 2021-09-20 at 1.03.00 PM.png")

comments: author: Romain VELON
body: Hi [@Sam Tsubota](/t5/user/viewprofilepage/user-id/3702905) ,

Thank you for your quick answer. My user has access to the primary program of the Epic. I give you new screenshots.

![Screen1.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/161179i851B3E8C78F53790/image-dimensions/287x242?v=v2 "Screen1.JPG")![Screen2.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/161180i433330ED5BC4D477/image-dimensions/311x292?v=v2 "Screen2.JPG")![Screen3.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/161181i2795E7153EB31BD1/image-dimensions/309x292?v=v2 "Screen3.JPG")


Tags: cloud
Jira->Jira Align Feature Owner Sync Uses Deactivated Account
Asked by Katherine M. Walker:

I have set all of my Deactivated users to have "(Inactive)" as part of their last name in Jira Align to provide visibility to the use of deactivated accounts. We have some users that have an active account and a deactivates account. The deactivated accounts have a dummy email address so there should be no link back to Jira. However, we are seeing instances where the Owner of a Feature is set to the active account in Jira Align and on the next Jira-\>Jira Align sync, the Owner of the Features is set back to the deactivated account.

Has anyone witnessed this behavior in Jira Align? Any suggestions?

![DeactivatedUser.png](https://community.atlassian.com/t5/image/serverpage/image-id/160614iC34F6AEB5B7B9D05/image-size/large?v=v2&px=999 "DeactivatedUser.png")![ActiveUser.png](https://community.atlassian.com/t5/image/serverpage/image-id/160633i56F4B29743B1A111/image-size/large?v=v2&px=999 "ActiveUser.png")![AuditLog.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/160616iA36E4C00517D5A31/image-size/large?v=v2&px=999 "AuditLog.jpg")


Answers:
author: Connie Crabbe
body: Yes, I am all too familiar with this issue. I'm not on the Atlassian team, but I've worked with Jira Align/Jira for 3+ years.

There is a workaround but no permanent solution yet from Atlassian.

The account that gets created in Jira Align from Jira is also associated with that issue that synced over.

What you need to do is keep the Jira created account and make that one the Active account.

Transfer all the Teams, Programs, etc to the Jira created account.

If the user has Epics, Features, Stories in Jira Align that were created under their Jira Align created account, this will have a different email address.

Export (for example) all the Features in Jira Align that the person in questions is 'Owner' for. You'll see that their email address is different than what is on their active account (the one created by the Jira connector).

Update their email address to match their Jira created account and Import the spreadsheet. The user will be able to update the Features in Jira Align whether they were created in Jira Align or Jira (as an Epic).

Hope that helps.


author: Eduardo L?.
body: Finsishh confusi?n


Tags: inactive
Is it possible to integrate Jira with Jira Align?
Asked by Sean Roche:

We are trying to get data that currently lives in Jira Align to sync to Jira so that it can be ingested by a 3rd party tool that integrates with Jira, but not Jira Align


Answers:
author: Allan Maxwell
body: Yes, it is possible to integrate the Jira and Jira Align. I would guess that most Jira Align users currently have that integration. It would be next to impossible to describe how to do that integration within this text box but check out these links:

* [10X: Jira Integration Guide](https://help.jiraalign.com/hc/en-us/articles/115000088854-10X-Jira-Integration-Guide)
* [10X: Jira Integration Best Practices and FAQs](https://help.jiraalign.com/hc/en-us/articles/115001962513-10X-Jira-Integration-Best-Practices-and-FAQs)

comments: author: Rae Gibbs
body: To add to this, it is important to know that any existing work items you have in Jira Align will not automatically sync over to Jira once integration is complete and JQL is run. JQL only brings in issues from Jira to Jira Align. You will need to update the Project field on any Jira Align work items such as features and stories in order to push them from Jira Align to Jira.


Tags: integration
How do I unintegrate a Jira Project and reclaim all associated "integrated user" licenses?
Asked by Jason Singleton:

I want to unintegrate some Jira projects from Jira Align and reclaim all the licenses for "integrated users" assuming they're not associated with other currently-integrated products. How do I do this without: a) coding an API, b) querying/scripting the database directly, or c) in the right order to avoid corrupting data? What even happens to the data when I do this?


Answers:
author: Allan Maxwell
body: At a highlevel:

1) remove the mapped board

2) use the deleted items report to remove the Jira Key from sync issues for that board

3) "deactivate" the users in Jira Align

Alternatively, you could also remove the Team and their work items in Jira Align.

comments: author: Jason Singleton
body: How would I identify the users associated to this project (avoiding all the same things as above) and confirm they're not associated with other projects?


author: Jason Singleton
body: I think I also need some navigation help with the steps you outlined...


author: Allan Maxwell
body: [@Jason Singleton](/t5/user/viewprofilepage/user-id/1633913) [@Jason Singleton](/t5/user/viewprofilepage/user-id/1518880) The best way to determine who can safely be deactivated is to go the the Admin -\> People page and under the More Actions button you should see "export". This creates an Excel file with each user and the teams to which they below so you can filter that down. I believe you can edit the spreadsheet and reimported it to deactivate people, but I have not done that myself. You can also deactivate people directly from the People page.

The export file also shows the last time each registered user logged on. This is how some organizations "reclaim" license ...just deactivate the people who are not using the tool based on last logon date.


author: Allan Maxwell
body: Steps 1 and 2 are both accomplished from the Admin -\> Jira Management. The first tab shows all the mapped Jira Boards. Each board is mapped to a Jira Align Team. Find the team that whose work you no longer require to be synced to Jira Align and use the ellipses to access the "Delete" function.

I believe that the Sync process will continue to try to sync Features, Stories, Defects, Tasks, etc. to Jira Software even with the team no longer be mapped. This may cause your log files to fill up with warnings. This can make it cumbersome to monitor and troubleshoot the connector. You should be able to stop this on the 3rd tab "Jira Deleted Issues". Run the report and only when you are absolutely sure you have identified the work items that you know longer want to sync, "Remove the Jira Key" from those issues.


Tags: integration

licence
Time Submission Metrics export not functioning properly
Asked by Karl Pfeiffer:

When attempting to export data using the Time Submission Metrics export on the Time Tracking-\>Reports page, the data exports as a corrupt .xls that returns the following error when attempting to open (pic 1 attached). When referencing the error log listed, this is the contents of the log:

"XML PARSE ERROR: Missing end-tag  
Error occurs at or below this element stack:  
\<ss:Workbook\>  
\<ss:Worksheet\>  
\<ss:Table\>"

Note that with multiple attempts to export in a row without changing parameters, the file size seems to randomly differ (pic 2). Previous workaround for this issue was to split the export into smaller date ranges and manually combine the files, but this no longer works and now delivers the same error.

![pic1.PNG](/t5/image/serverpage/image-id/159277iB25AC54D3D20F746/image-size/large?v=v2&px=999 "pic1.PNG")![pic 2.PNG](/t5/image/serverpage/image-id/159276i678DCD8E2AA4C5E8/image-size/large?v=v2&px=999 "pic 2.PNG")


Answers:
author: Mark Cruth
body: Hi [@Karl Pfeiffer](/t5/user/viewprofilepage/user-id/4421104)! Thanks for reaching out! Unfortunately I don't think we'd be able to troubleshoot this very well on community (based on what you shared, it definitely looks like it could be a bug). I'd recommend submitting a support ticket to:

<https://support.atlassian.com/contact/>

This way a support engineer could help you troubleshoot and resolve your issue.

Hope this helps!

comments: author: Karl Pfeiffer
body: Thanks Mark, will do


Tags: cloud
How to map Discussions in Align and Comments in JIRA
Asked by Jayme Burkhalter:

Recently we discovered that the Discussions that happen in Align, do not map down to JIRA and vice versa. The comments left in JIRA are not shown in Align. Is there a configuration that needs to be set up in order for these items to flow back and forth? Or some way to have commenting update in both places? This is absolutely crucial for Feature updates and clarifying discussions at the Portfolio and Feature levels. thanks!


Answers:
author: Rae Gibbs
body: [@Jayme Burkhalter](/t5/user/viewprofilepage/user-id/4387886) You are not missing anything here. The integration does not have the option to sync discussions/comments between Jira and Jira Align.

comments: author: Andrea Feingold
body: We are your customers at Merck \& Co. and this product gap is creating inefficiencies for our Product Teams who have to manually copy comments and discussion posts across the 2 tools. This is not a sustainable process to carry out and you should really look into enabling that integration or this could result in user adoption issues going forward.


Tags: cloud

comment

sync
Security concerns Jira Align
Asked by Thomas Matthews:

Hello All,

The company i work for is considering to switch to Jira Align. I have talked to an ex colleague of mine who is already using it and think it's a great product. However he was not sure about my question so maybe someone can help me out on this.

When Jira align we want certain stories/issues to be only available to one sector given the sensitivity of the content. Our R\&D department wants that only a set of people can see their tickets and not the whole company (e.g. general IT). So my question: is it possible to use a feature similar to "issue security scheme" in Jira Software, that restricts users from seeing certain cards?

I was not able to find an answer to that question in the available documentation online, so really hoping that someone can help me out on this.


Answers:
author: Allan Maxwell
body: The team --and the teams level in the organizational structure --are typically used to control who can and cannot see work. The possibility exists to also create "private" portfolios which can further restrict who can see the work.

comments: author: Thomas Matthews
body: Thank you Allan, this clarifies my question. Any chance there is some official documentation available about this or an article with the best practices, so I can share and discuss this with the other scrum masters in my company?


author: Allan Maxwell
body: I would start with the [Assign Team Roles](https://help.jiraalign.com/hc/en-us/articles/360011738413-10X-Assign-Team-Roles) article.


Tags: cloud

security
Do we have Component feature in Jira Align in any of the license versions?
Asked by Anvesh Chaudhary:

We need to manage the Stories and Features with Components in Jira Align, so do we have Component feature in Jira Align in any of the license versions?


Answers:
author: Allan Maxwell
body: I have seen something similar to Jira Software's Component implemented in Jira Align as Custom Hierarchies. Customer Hierarchies are currently designated "Lab", so they may not be available in your environment. Contact your admin to see if it is a possibility in your instance.

comments: author: Anvesh Chaudhary
body: Thanks Allen, Is there any chance to get these feature in Enterprise edition.


author: Allan Maxwell
body: Yes, it is available in the enterprise addition, but it would have to be turned on by an admin or Atlassian customer success person.


author: Anvesh Chaudhary
body: Thanks Allan.
Why aren't features mapping to their state in a process flow?
Asked by Kurt Smith:

I set up a process flow for features in Jira Align. I assigned a state to each column. When I bring up the feature kanban in Process Flow in the Feature Backlog the features are all mapping to the first column regardless of their state. When I switch to State they all map correctly. Any ideas?


Answers:
author: Rae Gibbs
body: Hey [@Kurt Smith](/t5/user/viewprofilepage/user-id/4259458) ! If you set up a Process Flow after the features already existed in Jira Align, they will default to Unassigned because the mapping did not previously exist. Is this the first column that you are referring to? The Process Step will not update until a change is made. When using a Process Flow, the Process Step/Developmental Step should be used to drive the State. However, if the State is changed, it should default to the first Process Step (for that State) in the Process Flow.


author: Jesse Pearlman
body: Kurt,

Had you selected that it be mapped?

![Screen Shot 2021-08-30 at 3.03.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/158196i60DF152F3E2237DA/image-size/large?v=v2&px=999 "Screen Shot 2021-08-30 at 3.03.19 PM.png")

If you have, then see Rae's response.

If you haven't, then you need to set up the mapping on the next tab  
![Screen Shot 2021-08-30 at 3.06.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/158198i10844EB3F37618AC/image-size/large?v=v2&px=999 "Screen Shot 2021-08-30 at 3.06.19 PM.png")

Hope this helped and apologies if you have done this preliminary work already.


Tags: cloud
List of installed REST APIs with version
Asked by Hartmut Leister:

I would like to have a listing of all Rest APIs on my jira server instance.

* Rest API entrypoint
* API version
* (bonus) link to documentation of API
* (bonus) where does this API belong to? (plugin/jira-core/...)

So far I only manually discovered on our Jira Server 8.13 some APIs

But there must (or should) be some list (either browser or API endpoint) I could look up.


Answers:
author: Tom O'Connor
body: [@Hartmut Leister](/t5/user/viewprofilepage/user-id/3602342) this question may be better submitted in the Jira community area located here: <https://community.atlassian.com/t5/Jira/ct-p/jira>

You posted this in the Jira Align community area.

comments: author: Hartmut Leister
body: You're right, [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478) I didn't notice being in the wrong realms.

Question is now here: <https://community.atlassian.com/t5/Jira-questions/List-of-installed-REST-APIs-with-version/qaq-p/1791146#M497744>

I will thus close this question here and formally accept your answer  
(in order to not deflect further attention here)


Tags: jira-server

rest-api
Why aren't features mapping to their state in a process flow?
Asked by Kurt Smith:

I set up a process flow for features in Jira Align. I assigned a state to each column. When I bring up the feature kanban in the Feature Backlog the features are all mapping to the first column regardless of their state.


Answers:
author: Philipp Barry
body: Hello Kurt!   

Which process step did you assign to the respective features?   

If there is no process step to assign on any feature, that needs to be enabled by your Jira Align administration first.  

Best regards  

Philipp