youngmon/atlassian-qna huggingface dataset:
trying to restrict access for a user to one space only can you please help?
Asked by Raisa Agius:

trying to follow the below instructions from your website but i get stuck at number 7 as there is no **Application access** tab anywhere. can you please help?

1. Go to **User Management**.
2. Click on the **Users** tab, and click on the user's **Full Name**.
3. Once you're on the user's page, remove the user from the **confluence-users** group.
4. Now click on the **Groups** tab in the left menu.
5. **Create a group** that will only contain this particular user, you can name it however you like.
6. Add the user to this group by clicking on the **Add** button on the right.
7. ++From the **User management** go to **Application access** \> **View configuration.**++
8. In the **Confluence** part, add your group and make sure it has the Can sign in checkbox checked.
9. Go back to Confluence administration and in the **Space Permissions** , make sure that the group you created is not listed in the **Default Space Permissions**.
10. On the same page, locate the space you wish to grant this user access to and click on **Manage Permissions**. This will lead you to the space permissions page.
11. Click on the **Edit Permissions** button below the list of groups.
12. In the text box, enter the name of the group you created and click **Add**.
13. Set the correct permissions you wish this group to have then click on **Save All** at the bottom of the page.

i am trying to restrict a user from seeing all spaces, and i want him to be able to see and edit only one space in this case customer support.

Thank you

R


Answers:
author: Nic Brough -Adaptavist-
body: This looks like you are following instructions for Cloud, but while working on a Server installation.

Can you tell us if you are on Cloud or Server? (The easy check - all Cloud systems run on https://\<something\>.atlassian.net - if it does not include atlassian.net, it is Server)

comments: author: Raisa Agius
body: Hi All

Found a way through it yesterday so this is settled. I managed to solve the issue, THANK YOU FOR ALL YOUR HELP :)


author: Bill Bailey
body: What version of Confluence are you using?
Find pages/spaces associated with hipchat rooms
Asked by shruthi sj:

How can i find at one shot all the pages/spaces which are linked to hipchat room?


Answers:
author: AhmadDanial
body: Hi there.

The easiest way to obtain this information in Confluence is to go to the HipChat Integration page itself - https://\<FQDN\>/wiki/plugins/servlet/hipchat/configure . For example:

![Screen Shot 2018-10-01 at 15.46.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/33704i5F3A7171D520EFD4/image-dimensions/414x239?v=v2 "Screen Shot 2018-10-01 at 15.46.39.png")

Can you please confirm if you are able to obtain this view on your end? Thanks.


Tags: cloud

confluence-cloud
Cconfluence - 500 Internal Server error
Asked by Harsha_S:

Confluence is inaccessible and displays HTTP status 500 - Internal Server Error.

Note: JIRA works fine.

Please can you look into it and resolve the issue?


Answers:
author: Suren Raj
body: Hi Harsha,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on \*Subscribe\* to receive updates about our progress on this incident:

* <https://status.atlassian.com/incidents/2x4splh4hgvq>
* <https://jira.atlassian.com/browse/JRACLOUD-70473>
* <https://jira.atlassian.com/browse/CONFCLOUD-62960>

Best Regards,  
Suren Raj

comments: author: Harsha_S
body: Thanks. Will watch the ticket for updates.


author: Sebastian S
body: <https://metastatuspage.com/>


author: Yogesh Mude
body: HI [@Harsha_S](/t5/user/viewprofilepage/user-id/2034123)

Atlassian Jira Cloud and Confluence Cloud are down and the team is working on it.

Please have a look at the below page for more details.

<https://status.atlassian.com/?_ga=2.128183630.330503267.1537765395-1961338977.1536151492>


Tags: cloud

confluence-cloud
HTTP status 500
Asked by Ihor Zinchenko:

<https://rogmax.atlassian.net> not work

**Note** The full stack trace of the root cause is available in the server logs.


Answers:
author: Suren Raj
body: Hi, Ihor,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on \*Subscribe\* to receive updates about our progress on this incident:

* <https://status.atlassian.com/incidents/2x4splh4hgvq>
* <https://jira.atlassian.com/browse/JRACLOUD-70473>
* <https://jira.atlassian.com/browse/CONFCLOUD-62960>

Best Regards,  
Suren Raj

comments: author: Ihor Zinchenko
body: ok thanks!


author: Ihor Zinchenko
body: **Type** Exception Report

**Message** TenantContextCommand short-circuited and fallback disabled.

**Description** The server encountered an unexpected condition that prevented it from fulfilling the request.


Tags: cloud

confluence-cloud
draw.io Template attachment error File not found
Asked by IT Infrastructure & Systems:

I have the following issue: We used a process template, which was a draw.io attachment for our users. We now seperated our userbase into different companies, and I wanted to create a template space for everyone to use.

I copied the page the template was on into the new space and edited the draw.io setting to use that page as template page. The users in the original company can still use that template page, however, the new company users can not.

The error message when I try to edit the draw.io file in the new template page is "File not found".

Am I missing some obvious permission settings here?


Answers:
author: Boris
body: Hi Oliver.

Could you file a [support ticket](https://desk.draw.io/support/tickets/new)and in the meantime I'll setup a test instance of Confluence where we can repeat this.

Thanks.


Tags: attachment

confluence-server

draw.io

server

template
howto customize Atlassian Companion MSI
Asked by Volker Tarrach:

Hello,

I need to edit the configuration of the MSI file, please let me know how it works.

The trusted side should be in the config file, so the user does not need to enter information after the MSI is distributed


Answers:
author: Stefan_Tolksdorf
body: I?m also interested in this topic. Any news?


author: Shannon S
body: Hi Volker,

What configuration are you trying to modify exactly on the MSI file? Can you let me know what information you are referring to that the user would need to enter?

Please elaborate on exactly what you're trying to do so we can help you.

Regards,

Shannon

comments: author: Volker Tarrach
body: Hi Shannon,

I'd like to distribute the trusted configuration for our Confluence website. If I distribute the MSI file the user must setup the trusted side configuration. For best user experience this configuration should be done from Admin site.

Regards,

Volker


author: Andy Heinzer
body: It's been a lifetime since I used this, but back in my Windows administration days, I used a Microsoft utility called [Orca](https://docs.microsoft.com/en-us/windows/desktop/msi/orca-exe) in order to edit MSI files. I had varying levels of success in regards to creating usable MST (transforms for MSI files). I recall being able to apply these mst files along with the msi files that I then pushed over a group policy to several machines. Perhaps this can be used in order to create the modifications you are looking for.

I hope this helps.

Andy


Tags: confluence-server

server
confluence log description
Asked by Marat:

What user action in atlassian-confluence.log with default settings?


Answers:
author: Shawn C
body: Hi Mapat,

As mentioned on an [earlier post](https://community.atlassian.com/t5/Confluence-questions/Re-Authorization-Logs/qaq-p/901578/comment-id/120684#M120684), you will need to enable [Confluence Audit Logging](https://confluence.atlassian.com/pages/viewpage.action?pageId=223216846) to gather additional information about what actions your Users are making within Confluence. This information is not available by default and once enabled, the log file will be saved in `<confluence install>/logs/conf_access_log.log`.

Cheers,  
Shawn

comments: author: Marat
body: Hi Shawn,  

I'm trying to understand what kind of logs in atlassian-confluence.log with are at default settings
Not able to access my confluence instance or the logs
Asked by Karthik Arakotaram:

![image.png](/t5/image/serverpage/image-id/33331i129B07AD0D307CF3/image-size/large?v=v2&px=999 "image.png")

It keeps loading for a long time and throws the following exception later on.


Answers:
author: Suren Raj
body: Hi Kartik,  

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.  

We sincerely apologize for the inconvenience caused due to this issue.  

Please access any of our status pages below and click on \*Subscribe\* to receive updates about our progress on this incident:

* [https://status.atlassian.com/incidents/2x4splh4hgvq](https://status.atlassian.com/incidents/2x4splh4hgvq "https://status.atlassian.com/incidents/2x4splh4hgvq")
* [https://jira.atlassian.com/browse/JRACLOUD-70473](https://jira.atlassian.com/browse/JRACLOUD-70473 "https://jira.atlassian.com/browse/JRACLOUD-70473")
* [https://jira.atlassian.com/browse/CONFCLOUD-62960](https://jira.atlassian.com/browse/CONFCLOUD-62960 "https://jira.atlassian.com/browse/CONFCLOUD-62960")

<br />

Best Regards,  
Suren Raj

comments: author: Karthik Arakotaram
body: Hi Suren,

Could you please give me an approximate estimate as to how long this might take to get fixed?


author: Suren Raj
body: Hi, Karthik.

<br />

We as a Support Team don't have any oversight over the estimated delivery of the fix, such an update is also communicated by Product Managers in the bug report and our developer actively working on fixing this issue.

Kind Regard

Suren Raj
2FA for confluence ,jira and crowd
Asked by vicky kung:

hello,

I want to use 2FA for Confluence ,but we use the Crowd to manage Confluence and Jira .Besides,we use Crowd achieve the oss.

Now,I have a doubt that whether i can use a plugin only for Confluence .Can anyone tell me this will affect the jira logging?  


Answers:
author: Lars Olav Velle _Polar SSO_
body: Hi [@vicky kung](/t5/user/viewprofilepage/user-id/1889468)

Your question is finally answered :)

A few days ago we released a new security app to Atlassian Marketplace called [Polar SSO](https://marketplace.atlassian.com/vendors/1216264/polarnight).

In addition to SAML and Kerberos, you get to define policies that encourages or enforces users to add a second factor based on users network location, group membership, login method (password, saml, kerberos) etc.

A benefit from adding extra verification is that you can log in directly without password using Windows Hello, MacOS Touch ID, Apple watch, Android fingerprint, USB security keys with PIN or fingerprint. In addition you can use the same device to re-verify your identity on WebSudo protected pages (which can be a pain to do every 10 minutes).

You may also further protect your application by defining policies that denies regular password login, while allowing SAML login from untrusted sones.

Disclaimer, I work for Polarnight, the vendor behind this app.

-Lars


Tags: confluence-app

crowd
Unable to create new Space - Could not load resources for space dialog
Asked by Alexander_Liebrecht:

Hello Community and Developers!

I have big Trouble with Creation of a new Space in Confluence on the last Confluence-Server-Version in Centos 7.5 with MariaDB 10.2.18.

I have already tried everything. It's a Fresh installation, just reinstalled a few days ago.

If I want to create a new space in the frontend of Confluence Server, a German message "There is an unexpected server error" appears.

You can not open a space creation dialog in Google Chrome Console. It displays 500 ERROR and resource / web-items can not be loaded.

I am counting on MariaDB 10.2.18 and have read that it is not supported. But it can not be that Confluence with MariaDB does not get up and running.

Creating the Pages works fine and soon after the first installation of Confluence I was able to create the first space. Three days later, the dialogue in the frontend did not load anymore.

How can you fix the problem?

Thanks in Advance.

P.S.

Failed to load resource: the server responded with a status of 500 () \>\> <https://hro-mv.de/rest/create-dialog/1.0/space-blueprint/dialog/web-items>

Could not load resources for space dialog \>\> <https://hro-mv.de/s/4e5338baf519a98bf6b7693d17ca591c-CDN/de_DE/7801/bf276423ef6163f95ea68a1c8d44a56e873f9543/8aea846e4a1000ad13468f79d038d9c9/_/download/contextbatch/js/_super/batch.js?locale=de-DE>


Answers:
author: Nic Brough -Adaptavist-
body: Please move to a supported database. An unsupported one may only be partially working, and we can't rule out that you have database issues unless you're on a supported one.

comments: author: Alexander_Liebrecht
body: Very sad, but spent half the day installing PostgreSQL and restoring Confluence Server. It worked, but you still can not create the space. It is the same error with 500 ERROR.

The resource can not be loaded.

What else can I do? I use PostgreSQL 10.5, that is the latest version.


author: Alexander_Liebrecht
body: Can not help me because the problem persists. I already rely on Postgres 10.5 as a supported database. All reinstalled and restored from the XML backup.

Only with a complete new installation is it possible to create spaces. A while later, this function is no longer available.

What should I do to fix the problem?

Thank you in advance.


Tags: confluence-server

server
HTTP Error 500: Internal Server Error
Asked by thibault hillmeyer:

Hello,

We cannot connect to all our Atlassian account, neither Jira nor Confluence,

It appears that the error is coming from your servers, but when I am going on your status page I don't see anything talking about it...

As it is the tool we are using for all our developers, it is completely bloking our work now...

Could you please inform me of when the issue will be solved.

Thanks you in advance for your reactivity,

Thibault Hillmeyer


Answers:
author: Suren Raj
body: Hi There,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on \*Subscribe\* to receive updates about our progress on this incident:

* <https://status.atlassian.com/incidents/2x4splh4hgvq>
* <https://jira.atlassian.com/browse/JRACLOUD-70473>
* <https://jira.atlassian.com/browse/CONFCLOUD-62960>

Best Regards,  
Suren Raj

comments: author: Lewis_Davie
body: Thanks for keeping us up to date. Best of luck!


author: Manon Soubies-Camy
body: Hello [@thibault hillmeyer](/t5/user/viewprofilepage/user-id/586954),

Same here, there is an outage on Jira and Confluence Cloud:

![error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/33330iDC6650A039B5319E/image-size/large?v=v2&px=999 "error.PNG")

You can subscribe to updates on [status.atlassian.com](https://status.atlassian.com/)

- Manon

comments: author: Patrick S?der
body: That subscribe-option is not working at moment ;-)


author: Lewis_Davie
body: It's working, but you have to click 'Subscribe' in the orange box (shown in the screenshot) rather than the big 'Subscribe to Updates' button.


author: Patrick S?der
body: Ah, thanks Lewis!


author: Viveksamuelraj Santhanam
body: Hi we are facing issue as 500 internal error. Please advise


author: Lewis_Davie
body: It's back up!


author: Janeks Kalni??
body: Someone updated Java on the server side?


author: Craig Botha
body: We were getting a 500:Internal Server Error but it's now a 504: Gateway Time-out. And the status page (<https://status.atlassian.com/>) isn't responding either!


author: ??????? ???????
body: also get 500 in cloud jira TT


author: Lewis_Davie
body: Same here, although our error appears to be a 504: Gateway Time-out.


Tags: atl-cloudmisc

cloud

confluence-cloud

jira-cloud
How can I get a textbox with formatting options and scrollbars?
Asked by Lokendra Saini:

I want a Panel like macro, where I can add some formatting to text( Bold, Italics, preserving white spaces).  
It should have a scrollbar as well. (Panel doesn't display the text which goes beyond its boundaries)


Answers:
author: Sireesha Dugginapeddi [Appfire]
body: Hope this works!


author: Sireesha Dugginapeddi [Appfire]
body: Hi [@Lokendra Saini](/t5/user/viewprofilepage/user-id/2033218),

You can use a 'Div' macro instead and add required styles in the *Style* parameter of the macro. As you mentioned, you can format the styles to bold, italics, change the font, add border, change background color, add scrollbar etc...

I am adding an example css style syntax:

*border: none;* *background-color: #d6cd73;* *font-size: 13px;* *overflow: scroll;*

'overflow: scroll' adds a scrollbar to the 'Div'. You can also fix the height of 'Div' if you want to using - *min-height = 200px; max-height = 250px,*instead of adding scroll based on your requirement.

Hope this answers your question!

Thanks

Sireesha
Change license key
Asked by Alexander Sailer:

Dear community,

I have a self hosted confluence server without a db connection (fails, support ticket raised).

Now I'd like to check the correct license key but I'm not able to find it.   
could anyone answer me some questions:

- Where can I find my license key?   
- How could I change the key if it is the wrong one?

BTW: Host is a Windows Server 2016


Answers:
author: Alexey Matveev
body: Hello,

Kindly have a look at this KB:

<https://confluence.atlassian.com/confkb/how-to-change-the-confluence-license-in-confluence-cfg-xml-720405151.html>

comments: author: Alexander Sailer
body: YMMD :-)


Tags: server
Confluence page load problem
Asked by Ozan Bayram:

Lots of warning and slow page loads. How to solve these problems?

Version: Confluence 6.9.1 Server  
![confluence-page-load-problems.png](/t5/image/serverpage/image-id/33312i90032ED1827FC2A0/image-size/large?v=v2&px=999 "confluence-page-load-problems.png")

Thanks in advance.


Answers:
author: Ozan Bayram
body: -deleted-


author: Shannon S
body: Ozan,

What's on the pages in particular that are slow? Does the same occur for pages that just contain text and no macros?

I've seen those messages before but some of them weren't relevant to the issue. The above tests will help us to determine the reason behind it.

Regards,

Shannon

comments: author: Ozan Bayram
body: It's a functional analisys document which contains lots of images and gliffy diagrams. We are not having slow performance on other documents. Problem is page specific


author: Shannon S
body: Thank you for clarifying, Ozan.

We don't recommend including many Gliffy diagrams to a page as it will cause performance issues. About how many do you have on there? If you break the page up in smaller pages does the issue persist?

Regards,

Shannon


Tags: confluence-server

server
Confluence - Link to an image attached to another page
Asked by Michael Green:

How do I include an image attached to one Confluence page another another ? i.e. embedeed image in-line from another page ?

'Insert Files and Images' will let me insert an image from another page BUT IT IS NOT LINKED !!!! i.e. it creates a copy when its inserted


Answers:
author: Fabienne Gerhard
body: Hi [@Michael Green](/t5/user/viewprofilepage/user-id/1722294)

if you insert an image with 'Insert Files and Images' and choose one from another page there won't be a copy created. (Have a look at the attachments of the side you are working on)

-\> To get a link on this image, click on image and insert the link manually to the page. I don't think that's gonna work automatically.

comments: author: sara_oconnell
body: Yes, you can insert an image from another page, and I see it does not attach a new file, but once it has been inserted, I don't see a simple way to determine where that original image lives. For example, if i see an image that needs to be updated, I don't see how to find the original image on the original page.

Any suggestions, [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/3897235) ?


Tags: image
Export pages in Wiki markup to ppt slides or PDF
Asked by triettrankms:

I need a quick way to automatically convert notes on confluence in wiki markup format to ppt slides or PDF.

Is it possible?


Answers:
author: AhmadDanial
body: Hi, Triet.

By default, Confluence does not offers the ability to transform the content of the page to wiki and export it to the mentioned formats. The [Confluence Source Editor](https://marketplace.atlassian.com/apps/1210722/confluence-source-editor?hosting=server&tab=overview) allows you to view the page in XHTML format but not Wiki.

There is also the [Bob Swift: Wiki Markup for Confluence](https://bobswift.atlassian.net/wiki/spaces/CWP/overview) but I am not certain if this allows us to edit the page in straight up wiki mode.

Meanwhile, may I know the context behind the conversion?


Tags: export

markup

ms-powerpoint

pdf
How do I locate Confluence pages that are using Jira resources?
Asked by Andrew _Zim_ Zimmerman _Appfire_:

We believe we have identified some Jira filters that are eating a lot of our instance's resources and potentially leading to slower performance in Jira.

We suspect some of these queries are running so frequently because of use in Confluence via Jira issue/filter results macros.

Is there any way to query Confluence to find out which pages some of these taxing Jira macros are located on?

We're having trouble identifying everywhere certain filters and queries are in use.

Let me know if anyone has ideas!


Answers:
author: Brant Schroeder
body: You can search for macros using the macro name in the search bar. I believe it is

macroName: jira\*

that you would use. This would return all pages that have the jira macro on it.

comments: author: Andrew _Zim_ Zimmerman _Appfire_
body: Thanks, Brant! I gave that a go and it seemed to work. Do you know if there's a way to see pages that have over a certain *number*of Jira macros in use?

Thanks again for this help!

Best,

Andrew


author: Brant Schroeder
body: Not that I know of. I think that you can just identify pages with specific macros.


author: Andrew _Zim_ Zimmerman _Appfire_
body: Copy that; thanks Brant!


Tags: filter

jira

macro

performance