youngmon/atlassian-qna huggingface dataset:
Structure formula: count sum original estimate of issues resolved in fixversion
Asked by Lean Li:

Hi,

I hava a structure that is grouped by:

- Fixversion

- Team

I am trying to count the sum of original estimates of issues resolved in each fixversion. Now my formula looks like this:

IF (Resolved_work AND statusCategory = "Done" AND resolutionDate \< fixversion.Releasedate AND fixVersion.startDate \< resolutionDate):

Sum{originalEstimate}

The formula returns some values but those with no value an error "Type?". How can I fix the formula? And is the formula valid in the first place?


Answers:
author: Stepan Kholodov _Tempo_
body: Hello [@Lean Li](/t5/user/viewprofilepage/user-id/5421588)   

The formula itself is correct; it depends on the setup of your structure and the referenced variables.  

The TYPE? error, for example, can be returned if issues have more than one Fix version in them - this formula can only work with dates of a single version, and if there are multiple version, it's unclear which one should be considered.  

I hope this helps. If you need further assistance with this or if you have more questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051).  

Best regards,  
Stepan  
Tempo (the Structure app vendor)


Tags: addon-com.almworks.jira.structure

data-center

formula

jira-data-center

structure
Automation rule matching on text with bold
Asked by Rui Araujo:

I have added a Jira automation that tries to match on a comment with a text block that include bold text.  

The value is something like:

```
header:?value
```

I can't seem to get it to match when value is bold. What should the value of the comparison be for this case?  

I have tried \<b\>value\</b\> and \*\*value\*\*.


Answers:
author: Bill Sheboy
body: Hi [@Rui Araujo](/t5/user/viewprofilepage/user-id/5594768) -- Welcome to the Atlassian Community!

When checking the text-markdown of the comment, please look for text surrounded by single asterisks:

```
Here is a comment with some *bold text* in the sentence.
```

<https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all>

If you are looking instead at the Atlassian Document Format (ADF), please look here to learn more for the "strong" type: <https://developer.atlassian.com/cloud/jira/platform/apis/document/structure/>

Kind regards,  
Bill


Tags: cloud

jira-cloud
Set Resolution status of a ticket that has been closed from a Smartsheet
Asked by Nikki Hailey:

We have set up the Smartsheet/Jira connector that creates a bi-directional link so we can work tickets from either space. We primarily still only work out of Jira and use the Smartsheet for reporting and additional visibility, but we do have one hangup I just found and am not sure how best to handle.

We have an automation in Smartsheet that reaches out to our users when a ticket reaches "Business Approval" status and asks them approve/deny. If they approve, the automation changes the status to Done in the Smartsheet, and then the Connector makes the change in the Jira ticket. The problem is that when we close tickets directly in Jira, we require a Resolution be set, but it isn't doing that when changed from the Connector. Has anyone run into this and been able to figure out a best practice for it? I have several solutions, but all of them are still very manual and I'd like to automate if possible.  

Edit to add: We have a single workflow, and whenever the user chooses to close the ticket, we would like for it to say "Resolved" but we need to leave open the ability for changing it to something different when we manually close it ourselves, so I can't set a Post Function to change it to Resolved automatically.


Answers:
author: Nikki Hailey
body: So it turns out that the reason it would not set the Resolution status from Smartsheet was because the Jira project it was attached to did not have Resolution as an available field. Once we added that, we were the Smartsheet automation that sets Status to Done and Resolution to Resolved started working properly.


Tags: cloud

connector

jira-cloud

smartsheet
Share ? Edit Permissions Dashboard not available for non admin users
Asked by Angel Hernandez:

**Scenario:**Users that are not Jira Admins don't get the option to edit permissions or share dashboards. Note: Data Center Community version LTS

**Troubleshooting:** The Global permissions have "Create Shared Objects" and "Manage Group Filter Subscriptions" with User/Groups "jira-users" and "jira-service-desk-users" which are the AD groups for Service Desk and Software for Jira.

You impersonate any user; you create dashboard you don't get the option to change editors and viewers. Create the dashboard and click on the 3 dots and dropdown doesn't show Edit and Share Dashboard.

If you repeat the process Jira admins can see these options.

Additionally, if you go to System --\> Share Items --\> Dashboards; Find a dashboard change the owner (admin) to a non-admin you get:

"The user '\<non admin user\>' does not have permission to share. The owner has not been changed."

Anyway, to set up to have non admin users share/edit dashboard permissions?

**Images:**

1 -- Dashboard in Shared Items

2- Dashboard dropdown options non-admin vs admin

3 -- Filter Edit permissions

4 -- Global Permissions

![4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347812i54655A04D9E0BFFC/image-size/large?v=v2&px=999 "4.jpg")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347810iDD299B99C4F66888/image-size/large?v=v2&px=999 "2.jpg")![3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347813iEB67083346E89B9F/image-size/large?v=v2&px=999 "3.jpg")![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347811i28C1519C038AC5C0/image-size/large?v=v2&px=999 "1.jpg")


Answers:
author: Angel Hernandez
body: I found the problem, something wrong with Active Directory in Jira not recognizing the AD roles needed for permissions in Jira. Had to remove the roles and add them again. Now the user can edit/share.


Tags: data-center

jira-data-center

jira-server

server
Jira Automation: How do I use automation to create a Jira ticket FROM JSM?
Asked by Ryan Robert Easton:

i am trying to clone tickets from my JSM instance to my Jira Data Center instance upon creation. Essentially I am trying to use Jira automation to accomplish this and auto fill data from the JSM ticket to a fresh ticket on the Jira side. I see a "Create Jira Service Management request" button (screenshot below) but nothing for JSM -\> Jira requests. Does anyone have any ideas on how to accomplish this?  

The two applications are linked, as well as both projects on the JSM and Jira side respectively. Thank you in advance.

![image.png](/t5/image/serverpage/image-id/347831iCD196F7336EEFE4A/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Stefan Stadler
body: Hi Ryan,

before being able to suggest something, maybe it would be good to explain this a little more in depth.

You are speaking about two instances of Jira (one JSM and one "Jira Data Center"). Does it mean that the JSM instance is independent from your Data Center instance? Or would you like to create a cloned issue in another non-JSM project in the same instance?

If it is about using a different instance, I am not sure if there is any direct automation that can handle it at all.

If this is about creating a cloned issue in the same instance, there might be ways of achieving this, but it would be needed to understand the use case better.

Thanks

Stefan


Tags: automation

jira-automation

jira-server

server
I?m looking to delete the url called gustavokemeny.atlassian.com that I created.
Asked by Gustavo Keme?y:

I?m looking to delete the url called gustavokemeny.atlassian.com that I created. Could you help me?  

In fact, I want to delete everything I've created, including my acconunt.  

Thank!  

Gustavo Keme?y


Answers:
author: Trudy Claspill
body: Hello [@Gustavo Keme?y](/t5/user/viewprofilepage/user-id/5594690)

Welcome to the Atlassian community.

This document details how to delete an Atlassian Cloud Organization:

<https://support.atlassian.com/organization-administration/docs/delete-your-organization/>

It includes details and references for deleting the products/sites you've created in that Organization. Pay particular attention to what it says about the delays between when you submit the requests and when actions will actually be taken to delete the information.

If you want to delete your Atlassian Cloud account refer to this document:

<https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>


Tags: cloud

jira-cloud
When parent is done, move all sub-tasks to done
Asked by Viviane da Silva Moreira:

Hello,

I'm trying to make an automation when the parent issue goes to resolution done, the children too.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347798i153CB962270C196F/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Brandon A_ Rosadio
body: Hi [@Viviane da Silva Moreira](/t5/user/viewprofilepage/user-id/5319859), can you show what error appears in the audit section of the rule?

You can try applying the status of the sub-task directly, here I show you a rule that I have that works based on the cancellation of the parent ticket and that all the sub-tasks are canceled.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347855i7B118E9705EC864B/image-dimensions/285x306?v=v2 "image.png")

Greetings


author: Bill Sheboy
body: Hi [@Viviane da Silva Moreira](/t5/user/viewprofilepage/user-id/5319859)

What is not working as expected in your rule?

What does the audit log indicate is happening?

Kind regards,  
Bill


Tags: cloud

jira-cloud
I am trying to create a scrum board With all stories and Subtasks under the epics whose scope is XXi
Asked by Madhu:

I am attempting to create a scrum board (With all stories and Subtasks under the epics whose scope is XXX)with the following Query :

project = "Project 1" AND Scope = XXX or issuefunction in issuesinepics(Project = "Project 1" and Scope = XXX ) or issuefunction in subtaskof(Issuefunction in issuesinEpics(\\"Project = Project 1 and Scope = XXX"\\))

<br />

I am Unable to complete the sprint or create a new sprint and keep getting a message telling me I need to have manage sprint access in order to start or edit sprints (which I have been unable to solve for within JIRA). I am an admin on the project.  

Anything I am missing here?


Answers:
author: Trudy Claspill
body: Hello [@Madhavi Dogiparthy](/t5/user/viewprofilepage/user-id/5228577)

I think there are some syntax errors in what you posted. Is that an exact copy of the filter you used?

Double check the results of the middle part of your filter:

issuefunction in issuesinepics(Project = "Project 1" and Scope = XXX )

Epics that are in Company Managed projects may contain issues from other projects. Check if the results of that portion of the query are all from projects in which you have the Manage Sprints permission.


Tags: cloud

jira-cloud
Auto closing tickets after 5 days
Asked by Tylor Seastrum:

Hey Atlassian Community,   

I am trying to put together an automation that will auto close (or switch the status to "Resolved")  

I have a project called: "IT Service Desk v2"  

I was thinking about running this automation every day in the morning around 5am.

I was thinking about using the following JQL with the "When: Scheduled" event. I am concerned that this mean after 5 days of the ticket getting any updates however which means my IT Service Desk agents on the ticket and reaching out would reset the timer. If I can add an exception group that would be great. If I am wrong please   
JQL: project = 'IT Service Desk v2' AND status = 'waiting on employee' AND updated \<= -5d

<br />

I am stuck on being able to get jira to know when the ticket has been sitting on "waiting on employee" for 5 days in order to close. When an employee responds to one of our tickets it switches out of "waiting for employee" (not sure if this is a global ITSD project setting or due to one of our automations) I am fairly new to the Atlassian community as a system engineer and would appreciate any help. Thanks


Answers:
author: Bill Sheboy
body: Hi [@Tylor Seastrum](/t5/user/viewprofilepage/user-id/5546411)

One way to do this is with the CHANGED JQL operator: <https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED>

For example:

```
project = "IT Service Desk v2"
 AND status = "waiting on employee"
 AND NOT status CHANGED AFTER -5d
 ORDER BY Key ASC
```

This would check that the status has not changed in the last 5 days.

Kind regards,  
Bill

comments: author: Tylor Seastrum
body: Good morning Bill,

Thank you for your reply I will read up on those operators. I was curious if I needed to supply any additional information for the Key or ASC at the end of that JQL or if that is fine as is? Thanks again!


author: Bill Sheboy
body: Based on what you described, that expression should work. I only put the ORDER BY on there out of habit (rather than letting it be random).

I recommend trying the JQL standalone with Filters \> View All Issues, and compare results to what you expected to see. Then adjust the query to meet your needs.


author: Tylor Seastrum
body: That's a great tip I hadn't thought about testing my JQL through filters. Thank you for your help! I will do some testing and then updated this thread once I have the results.


Tags: cloud

jira-cloud
I want to get the users list for a particular project
Asked by anish venugopal:

I want to get the users list for a particular project is there an option other than groups, to fetch the users list with their email ID


Answers:
author: Bill Sheboy
body: Hi [@anish venugopal](/t5/user/viewprofilepage/user-id/5594661) -- Welcome to the Atlassian Community!

You may find the user list with calls to the REST API. For example:

To find users who could be assigned to issues in a project: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-assignable-search-get>

For other types of user searches, please see this one: <https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-query-get>

Kind regards,  
Bill


Tags: cloud

jira-cloud
How to clear out Asset Custom Control selections via automation
Asked by TheClarinetGuy144:

Scenario: I have a Assets Custom field that lists the Reporters Assets. Allows for multiple assets to be selected. I created an automation on Reporter change and the Assets are re-pulled/linked with the new reporter. Works fine.

Issue: When the reporter changes, I want my Assets Custom Control to de-select/wipe out the select assets from the prior Reporter. Right now it allows additional assets to be added to the end of the 1st reporter on the Assets Custom Control.. There has to be an easy way to clear out the Assets custom Controls selection via automation?


Answers:
author: Tom Gross
body: Think of it from the issue view and not the custom control. All you have to do is set the custom field to 'blank' and that should do it. Should only take a few seconds for it to clear out. the control should then populate with the newly selected reporter.

![Clear Selection.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348267i20F4FB945DF9EF4D/image-size/large?v=v2&px=999 "Clear Selection.jpg")


Tags: cloud

jira-cloud
Team-managed project broken after name and key change?
Asked by Thorsten Letschert _Decadis AG_:

Hey community,

I've just run into an odd behavior: the configuration is broken after changing the name and key of a team-managed JWM project.

The board view has been reset to the default values when grouping by status.  

![jwm_board.PNG](/t5/image/serverpage/image-id/312964i6DCFB5B9A5DF8608/image-size/large?v=v2&px=999 "jwm_board.PNG")

The issues (within other statuses) are still there, but can't be transitioned anymore.

![jwm_status-dropdown.PNG](/t5/image/serverpage/image-id/312965i883C2D9B43B05822/image-size/large?v=v2&px=999 "jwm_status-dropdown.PNG")

The workflow seems to have been reset to the system's default workflow, which can't be edited.

![jwm_workflow.PNG](/t5/image/serverpage/image-id/312966iD56FC66B91DEF721/image-size/large?v=v2&px=999 "jwm_workflow.PNG")

![jwm_workflow02.PNG](/t5/image/serverpage/image-id/312967iF265493D0CFCBB6F/image-size/large?v=v2&px=999 "jwm_workflow02.PNG")

That being said, I'm somehow in a dead-end for now. Audit log has nothing helpful inside. On DC, I'd have tried to run a re-index, but we're on Cloud here.

Has anyone else run into something similar? I'm thankful for any advice.

Cheers,  
Thorsten


Answers:
author: Trudy Claspill
body: Hello [@Thorsten Letschert _Decadis AG_](/t5/user/viewprofilepage/user-id/393938)

What steps did you go through to change the name and key for the project?

How long has it been since you made that change?

comments: author: Thorsten Letschert _Decadis AG_
body: Hey [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,

basically nothing more than

* open project settings
* change name and key
* save.

The change has been made yesterday morning. What's also strange is that everything initially worked as usual and only seemed to break down overnight.


Tags: cloud

jira-work-management-cloud
Showing strikethrough in new subtasks
Asked by Lorna Grant:

For one board when we create a subtask for a task ticket a strikethrough happens straight away before anything has been do with the subtask.

Ie this issue in screenshot in in To Do status, subtasks have been created and are all in To DO status but they have a strikethrough them all.

![Screenshot 2024-03-19 at 1.52.36 PM.png](/t5/image/serverpage/image-id/312890iDF6B0F8D30B17636/image-size/large?v=v2&px=999 "Screenshot 2024-03-19 at 1.52.36 PM.png")


Answers:
author: Trudy Claspill
body: Hello [@Lorna Grant](/t5/user/viewprofilepage/user-id/5106698)

A strikethrough on the issue key is used to indicate work is complete.

Every Jira Status value is assigned to a Status Category, and the Status Categories are color coded:

|--------------|-----------|
| **Category** | **Color** |
| To Do        | gray      |
| In Progress  | blue      |
| Done         | green     |

Jira assumes that a status in the "Done" status category means that issues in that status have their work completed. And in a Work Management project it will automatically set the Resolution field and another indicator that the work is complete.

I notice that the color of the lozenge for the status of those issues is green.

![Screenshot 2024-03-18 at 6.43.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312894iE951A4C8C9990326/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 at 6.43.06?PM.png")

It appears that your "To Do" status value has gotten assigned to the "Done" status category. This could've happened in a number of ways. Now we need to fix it.

Can you show us the Board for the project, showing the column headers that show each status? I want to confirm that your "To Do" column is not the column farthest to the right, and that you do have a column on the right that has an appropriate green/Done status.

Is your project Team Managed or Company Managed? It will say which it is at the bottom of the panel on the left.

![Screenshot 2024-03-18 at 6.52.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312897iBBE041571C5B7548/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 at 6.52.18?PM.png")

If it is a Team Managed project, then a Project Administrator for the project can fix the problem. That would be done by going to Project Settings \> Issues, selecting the Sub-task issue type, and then Editing the workflow. Then you would click on the "To Do" status in the workflow diagram, and in the panel on the right change the Category to "To Do".

![Screenshot 2024-03-18 at 6.55.54?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/312898i5B9C0134B38C70C1/image-size/large?v=v2&px=999 "Screenshot 2024-03-18 at 6.55.54?PM.png")

Then you would save the workflow.

If the project is Company Managed then the steps are a bit more complicated, and could impact other projects.

comments: author: Lorna Grant
body: Awesome, that worked. thanks


author: Laurie Sciutti
body: Hi [@Lorna Grant](/t5/user/viewprofilepage/user-id/5106698) - they probably have a value in the resolution field...


Tags: cloud

jira-work-management-cloud
Regarding ACP 900 certification
Asked by Pratiksha Rathore:

Hi,

I am not currently working I am interested in taking ACP 900 certification. Just wanted to understand, am I able to take the certification as an individual or one has to be a customer of Atlassian to be eligible for certifications.

Thank you for your help.


Answers:
author: Trudy Claspill
body: Hello [@Pratiksha Rathore](/t5/user/viewprofilepage/user-id/5455802)

You do not have to be a paying customer of Atlassian to take the certification exams.

You are more likely to be successful at passing the exam if you actually work with the software, though. You should at least sign up for a Free subscription to Jira to help you get hands on experience while you study.

comments: author: Joanna Thurmann
body: [@Pratiksha Rathore](/t5/user/viewprofilepage/user-id/5455802) I will +1 to [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) response that you do not have to be a customer or partner of Atlassian, but yes hands-on experience is assumed. Most of our certifications, especially the Associate ones, have free certification prep courses.

[View all available Associate certifications ?](https://university.atlassian.com/student/catalog/list?category_ids=33661-associate-certifications)


author: Joanna Thurmann
body: [@Pratiksha Rathore](/t5/user/viewprofilepage/user-id/5455802) Our latest certification just went live. Check it out. [? ?? New Cert Alert! Atlassian Cloud Foundations](https://community.atlassian.com/t5/Training-Certification-articles/%EF%B8%8F-New-Cert-Alert-Atlassian-Cloud-Foundations/ba-p/2651294)


Tags: cloud

jira-work-management-cloud
Set Default View for Jira Work Management
Asked by dianals:

I'm really enjoying Jira Work Management, so much so I'd like to let go of my Asana subscription and finally be under one roof. The one thing that I can't seem to find out how to do is to set a default view for a project. I prefer the list view.

Not sure if I just don't know where to set it, or that's really a feature request.

Thanks!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. I believe your requirement is specific to the feature request : <https://jira.atlassian.com/browse/JWMCLOUD-289>

comments: author: dianals
body: Excellent! Thanks [@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) I'm so glad to see it's on the radar.


Tags: cloud