youngmon/atlassian-qna huggingface dataset:
Status change notifications
Asked by Elad Eilon:

Hey, I've set my notification settings as in the attached image but I still get email notifications about status changes for issues that I'm their reporter. I've recently had my computer formatted and this has been happening ever since![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/315792iDFD38B0A598CCF33/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/315793i66F681A6935682C4/image-size/large?v=v2&px=999 "image.png")


Answers:
author: John Funk
body: Hi Elad,

Check the Permission Scheme associated with the project and remove the references to Reporter.


author: Luis Andino Rodriguez
body: Hi [@Elad Eilon](/t5/user/viewprofilepage/user-id/5350562) make sure you are not a Watcher on the issues you are receiving notifications from. Usually when you create an issue it defaults you as a watcher. You can remove your self by pressing the Eye on the issue panel or pressing W in the issue.

comments: author: Elad Eilon
body: I'm not a watcher of these issues


author: Rebekka Heilmann _viadee_
body: Hi [@Elad Eilon](/t5/user/viewprofilepage/user-id/5350562) and welcome to the Community!

Do you also get notifications on other events that you unsubscribed from?

There are several ways to trigger notifications. It might be an Automation rule sending Emails - you cannot unsubscribe from those.

If you are Project Admin, you can check the Project's notification scheme and also any existing Automation rules.

comments: author: Elad Eilon
body: No, this is the only type of events that I've unsubscribed from that I'm still getting notifications for


author: Rebekka Heilmann _viadee_
body: In that case, check in with your Project Admin on the settings I mentioned above.


author: Elad Eilon
body: I'm the only employee getting these kinds of emails so I don't believe this is project related
Problem with default ticket type in Jira Work Management?
Asked by Aline Veyradier:

Hello,

Since a few days, the default ticket type when creating a ticket from the table, list or timeline is "bug" (a priori the first in the list of types in alphabetical order).

However, the default ticket type in the ticket type system is "task" (see capture below).

For your information, this works correctly when the ticket is created from the "Create" button in the main menu.

Any idea how to correct this anomaly?

Thanks in advance

![2024-04-02 12_15_03-Modify Syst?me de type de ticket - Jira.png](/t5/image/serverpage/image-id/315719i5ECD2E67AFC7CF79/image-size/large?v=v2&px=999 "2024-04-02 12_15_03-Modify Syst?me de type de ticket - Jira.png")


Answers:
author: Ste Wright
body: Hi [@Aline Veyradier](/t5/user/viewprofilepage/user-id/4704698)

Default issue type is only one part of the logic - it's used in a new user session, or for new users who haven't created an issue yet.

The Issue Types are displayed based on this rationale...

1. Most recently used issue type in user session
2. Default issue type in the issue type scheme
3. Ordering of types in the issue type scheme

So if a Bug is the last issue type you created, it will show as the "default" issue type in the next creation action. This is confirmed in [this comment here](https://jira.atlassian.com/browse/JRACLOUD-44026?focusedId=1421247&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1421247).

Ste

comments: author: Aline Veyradier
body: Thank you for your reply, but it's not entirely satisfactory.

How then can you explain the different behavior depending on where the issue was created? Board, list, timeline ... or "Create" button ?

It seems that for these three views (board, list, timeline in JWM), the issue is created ++by default++ as a "bug", i.e. the default issue type is not applied ("task"). The first issue of the project has been created by default as a "bug", first issue type in alphabetical order.


author: Aline Veyradier
body: I'm closing this ticket because I've just checked and the problem seems to have been solved.


Tags: cloud

jira-work-management-cloud

ticket-type
Automation - User Condition - Assignee
Asked by Brady_ James:

Hello,

I'm attempting to build a automation flow when an Assignee is adjusted, it should check the user and if it matches then it's going to create a task in a different board. However, I can't get it to recognize the Assignee. Maybe I'm putting the wrong criteria? What should go into the criteria? I'm assuming that it's suppose to be the email of the user that is in the Assignee?

Maybe It's my misunderstanding of the user condition?

Any help is appreciated.

![Jira User Condition.PNG](/t5/image/serverpage/image-id/315566i1B8FD91591CD5002/image-size/large?v=v2&px=999 "Jira User Condition.PNG")


Answers:
author: Ste Wright
body: Hi [@Brady_ James](/t5/user/viewprofilepage/user-id/5466457)

If you just "click" the field, is anything shown? It should show a drop-down of users.

If it does - does entering another user's details work? Or is it working for no user?

---

You could try...

* The "Issue fields condition" - Assignee also works there
* Recreating the rule
* A different browser/incognito mode, in case it's a browser extension blocking this

Ste

comments: author: Brady_ James
body: Even issue fields condition is not populating the users.

I also attempted to use Edge and the same issue still happens.

This feels like a configuration needs to be set somewhere?


author: Brady_ James
body: Or even permissions?


author: Brady_ James
body: It is a permissions issue.

I needed proper access to the Browse users and groups in the Jira Settings \> Global Permissions.


author: Kalyan Sattaluri
body: Hello [@Brady_ James](/t5/user/viewprofilepage/user-id/5466457)

If you start typing the display name, it should show the value for you to choose, or you can pick it from drop down? Have you tried that? :p

comments: author: Brady_ James
body: I have tried that and that is the odd part, nothing is showing up.

Does this need to be configured?


author: Kalyan Sattaluri
body: If I start typing, I see prompts for users matching the letters I keyed. May have to wait for other experts to pitch in on why you are not seeing this behavior.. sorry.


author: Brady_ James
body: That is the behavior I expected but for some reason it's not.


Tags: cloud

incoming-webhook

jira-work-management-cloud
Need assistance for jira
Asked by Balaji J:

Hi

Q 1- We need to add new status in the JIRA while creating any task/story/Epic.

Status Name -- Epic_Pipeline

Q 2 - Status of below ticket to be changed from "declined" to " open"


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Talk to your administrators, they can edit the workflows and add the status for you.


author: John Funk
body: Hi Balaji - Welcome to the Atlassian Community!

1. You can add a new status by editing the workflow attached to the appropriate issue type on a project. Are you using a Team-managed or Company-managed project?

2. You will need to add a transition from the Declined status to the Open status in the workflow.


Tags: cloud

jira-work-management-cloud
clients
Asked by Michelle Shea:

hello!  

We are new to Jira and we are wondering if our clients can see our other projects with other clients, also do we need to pay for clients? We are graphic design company!


Answers:
author: John Funk
body: Hi Michelle - Welcome to the Atlassian Community!

Depending on the type of project you are creating (Company-managed or Team-managed), you set up permissions for each project so they can only be seen by certain people.

For Jira Work Management projects, all users will need a license.


author: YY Brother
body: Hi [@Michelle Shea](/t5/user/viewprofilepage/user-id/5466328)

Welcome to our Community.

If your design is one JWM project for one client, then we can set permission based on each project. If we need the clients collaborate with us, then we need pay the licenses for them.

Of course, we may have other free solutions for mutilple clients, which depends on what specific collaborations with the clients. If we just show some docs or informaiton with the clients, we may use confluence and use guests for clients, who can view the confluence pages free of charge.

Hope it helps.

Thanks,

YY?
Automation Help: Transition Linked issue
Asked by Caressa DeQuardo:

I'm attempting to create an automation that updates a linked issue when the trigger issue is updated to a specific status.

The issue is that this automation does not work. The linked issue is not being transitioned automatically.

Any ideas?

\*This rule is not triggered by another rule

![Screenshot 2024-03-28 144014.png](/t5/image/serverpage/image-id/315265iECB8F74185850B3C/image-size/large?v=v2&px=999 "Screenshot 2024-03-28 144014.png")


Answers:
author: Ste Wright
body: Hi [@Caressa DeQuardo](/t5/user/viewprofilepage/user-id/5461641)

The rule looks correct, assuming the logic is...

* When an issue is transitioned to "Invoiced"
* And the issue Type is Payment
* Then locate all issues linked to the trigger issue in the link type "is caused by"
* And transition those issues to "Invoiced"

So the issue the action is taken against should be linked to the trigger issue using the "causes" link type.

---

Could we also see the audit log, to see what is happening when it attempts to execute?

Ste

comments: author: Caressa DeQuardo
body: IAR-190 was transitioned to "Invoiced" so according to the automation I've built, IAR-176 should automatically be transitioned to "Invoiced" as well but it won't.

IAR-190 meets the automation condition of Issue Type equals payment

IAR-176 is linked as a "is caused by" link

![jira 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/315356i10CF93C28146D29A/image-size/large?v=v2&px=999 "jira 2.png")![Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/315357iE8962F41D229CF65/image-size/large?v=v2&px=999 "Jira.png")


author: Ste Wright
body: Hi [@Caressa DeQuardo](/t5/user/viewprofilepage/user-id/5461641)

The error in the audit log states IAR-176 cannot move to the destination status, so either...

1. It's not a status on that issue type's workflow
2. There's no direct route to it (i.e a transition from the current status \> Invoiced)
3. There's a condition, validator, or other workflow property stopping the transition from occurring via Automation

\^ Could you check these 3 issues, and see if this helps clarify the problem?

Ste


author: Caressa DeQuardo
body: A user restriction in the status workflow was not allowing the automatic transition. I allowed the issues reporter (which is actually another jira automation) the capability to transition the IAR-176 linked status from In Progress to - Invoiced

![Screenshot 2024-04-01 085423.png](https://community.atlassian.com/t5/image/serverpage/image-id/315550i3BD5E7ACA22298AA/image-size/large?v=v2&px=999 "Screenshot 2024-04-01 085423.png")


author: Ste Wright
body: Awesome, glad it works!

Ste


Tags: cloud
Not getting notifications/emails for Jira Management
Asked by Alice Long:

Hi! My company uses Jira Software and we've just started using Jira Work Management.

The work management project I've created is a team-managed one and for some reason I'm not receiving any email notifications associated with the issues/tasks. I do for Jira Software and I've checked the notification settings and everything is ticked to say I should receive notifications within Jira and via email... but still nothing.

Has anyone got an answer to this? Thank you so much in advance!


Answers:
author: Trudy Claspill
body: Hello [@Alice Long](/t5/user/viewprofilepage/user-id/5464042)

Welcome to the Atlassian community.

What are the activities that are occurring in the Team Managed project for which you are not getting emails?

Who is executing those activities; you or other users?

Are you associated to the issues in some way; as the Reporter, Assignee, or Watcher?

Have you reviewed the Notifications settings (under Project Settings) for the project to confirm it is configured in such a way that you would receive notifications for those activities?

comments: author: Trudy Claspill
body: Hello [@Alice Long](/t5/user/viewprofilepage/user-id/5464042)

Were you able to solve your notifications issue with the prompts from the questions I asked? If so, can you share the solution you found? And would you consider clicking on the Accept Answer button to mark your post as Solved?

If you are still having an issue please provide answers to the questions I asked and I'll continue to try to help you.
Grouping by category shows also deleted categories
Asked by Marcel Steffen:

Hi, can I somehow completely remove old categories? In the dropdown menu of the category field I can remove a category, but if I then group by category also the deleted categories are displayed.


Answers:
author: Hannes Obweger - JXL for Jira
body: Hi [@Marcel Steffen](/t5/user/viewprofilepage/user-id/5463655)

welcome to the community!

This has been reported also by others - see e.g. [this thread](https://community.atlassian.com/t5/Jira-Work-Management-Discussions/List-View-grouping-by-non-category-options/td-p/2654151) - so it indeed seems like a recent change. You may want to reach out to Atlassian Support about it.

Best,

Hannes


Tags: cloud

jira-work-management-cloud
Put Parent field in Forms Jira Work Mangement
Asked by Leena Pratheepan:

Hello Community,

I have an order form in Jira Work Management for my company. I can select all relevant custom fields except Parent. Parent is available in the Create Screen.

Can you tell me why Parent is not available in Forms?  
Or does someone have the same problem and has found a solution?

Best regards,

Leena


Answers:
author: Ste Wright
body: Hi [@Leena Pratheepan](/t5/user/viewprofilepage/user-id/5183823)

I found a workaround using [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/)

---

**Custom Field**

* I created a new global short text custom field - Parent Key (Text)
* Added the field to the Project's screen (at minimum, the create screen)
* Took note of the Custom Field's ID
  * Select the breadcrumbs (...) on the right-hand side of the row, and select *Contexts and default value.* See the ID in the URL, eg. customFieldId=**10123**

---

**Automation**

The rule then looks something like this...

* **Trigger:**Issue created
* **Condition:** Issue fields condition
  * Field = Parent Key (Text)
  * Condition = is not empty
* **Condition:** Issue fields condition
  * Field = Labels
  * Condition = contains any of
  * Value = business-form
* **Action:** Edit issue
  * Field = Parent
    * Value = *{{issue.customfield_10123}}*

---

**Notes**

* The second Condition checks the issue was created from a Form. Each of these issues has the label "business-form" added.
* The Custom Field ID is used in the Action. This is more stable than using the name.
* The Action relies on the issue key being correct within the text-based field.
* The rule isn't fool-proof, as someone *could* enter an incorrect key. If however you have a limited list of Epics users can choose from, you could use a **Select List**instead - which also works in the rule above.

---

Let us know your thoughts!

Ste

comments: author: Leena Pratheepan
body: Thank you for your solution, It\`s work for me


author: Leena Pratheepan
body: ![Parent Automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/316211i1D1185158AFE4BA4/image-size/large?v=v2&px=999 "Parent Automation.PNG"){{isue.customfield_10366}} is parent Key


author: John Funk
body: Hi Leena

You should vote for an following this request. Though I don't think anything will happen anytime soon.

<https://jira.atlassian.com/browse/JWMCLOUD-527>


author: Rik de Valk
body: Hi [@Leena Pratheepan](/t5/user/viewprofilepage/user-id/5183823) , the Sub-Task \< Standard Issue \< Epic structure is not yet available in Jira Work Management (only in Jira Software). But looking at ATlassian's backlog, they are working on this: <https://jira.atlassian.com/browse/JWMCLOUD-30>

You can Watch this issue to get updates on its progress.

Have a nice day! Rik


Tags: cloud
I want to remove some filed from Dashboard.
Asked by kshridvipa7878:

Hi All,

When I clicked on 3 dot then I want to see only 'comment' section and 'move to another status'. How I can remove all these filed. Please help me.

Thank you

![WhatsApp Image 2024-03-27 at 11.15.05 PM.jpeg](/t5/image/serverpage/image-id/314919i81F175C43A31973C/image-dimensions/482x191?v=v2 "WhatsApp Image 2024-03-27 at 11.15.05 PM.jpeg")


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. You can select three dots \>\> configure and select the column. But we don't have a comment option.

![Screenshot 2024-03-29 at 11.20.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/315275iF3A94260F10C1020/image-size/large?v=v2&px=999 "Screenshot 2024-03-29 at 11.20.33?AM.png")


Tags: cloud

jira-work-management-cloud
Get all issues for jira work management
Asked by Dev Bonebone:

is there any api that can retrieve a list of issues that belong to the project-work-management ?


Answers:
author: Mikael Sandberg
body: Hi [@Dev Bonebone](/t5/user/viewprofilepage/user-id/5463485),

Welcome to Atlassian Community!

The [Search for issues using JQL](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get) endpoint can get all the issues for a specific project.

comments: author: Dev Bonebone
body: yeah i already tried that but it only return the project that belongs to jira software product, for project that belongs to jira work management it wasn't show it


author: Dev Bonebone
body: below is the example jql query  

'/rest/api/3/search?jql=project=EIT\&projectType=business'


author: Mikael Sandberg
body: Then you need to check what permission you have, I just ran it in my sandbox against a JWM project and all the issues were returned. this is the query I used:

/rest/api/3/search?jql=project%20%3D%20JWM


author: Dev Bonebone
body: currently im a user access admin not an organization admin


author: Mikael Sandberg
body: The only permission needed to use that endpoint is browse project permission, so the question is what permissions do you have in the JWM project? Can you access the project from within Jira? If so then the endpoint should return all issues.


author: Dev Bonebone
body: i do can access all the projects under JWM thru JIRA but the all of the projects under JWM didn't show using the endpoint given. It return the project under JIRA SOFTWARE only.


author: Mikael Sandberg
body: Are you using your own account when using the endpoint? The endpoint is not just for JSW projects, it can return issues from any of to the 4 flavors of Jira.


author: Dev Bonebone
body: I'm using a development account with admin privileges for specific permissions, but not as a site administrator.


author: Mikael Sandberg
body: Does that account have access to the JWM project, and does it also have a product license for JWM assigned to it?


author: Dev Bonebone
body: not sure about that where can i check if the account got access to the jwm project, as for now it can be used on jira. for product license i don't think it is assigned to this account yet.


author: Mikael Sandberg
body: If you go to admin.atlassian.com and then go to Product \> Users and search for the account you can see what product access it has.


author: Dev Bonebone
body: Thanks for the help. yeah i didn't have an access to the jwm product.


Tags: cloud

jira-rest

jira-rest-api
Issues with workflow Validators.
Asked by kshridvipa7878:

Hi,

I set validators 'Validates that one or more forms are attached to the issue.'. But problem is that I am not able to find any attachment. Where I can attach the form?

Please help. ![WhatsApp Image 2024-03-26 at 9.27.23 AM.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/314394i43543FFE5D342A5D/image-size/large?v=v2&px=999 "WhatsApp Image 2024-03-26 at 9.27.23 AM.jpeg")

Same problem with attachment field as well.


Answers:
author: Jerrold - Empyra
body: Hi [@kshridvipa7878](/t5/user/viewprofilepage/user-id/5406446)

I believe the screen in the photo is transition screen which you may have added in the workflow. can you please check the following

1.check whether the transition screen has the attachment field added to it, if not pls add it to the transition screen

2.check whether you have add attachment project permission

3.check if you are able to add the form in the issue view screen first instead of the transition screen then try to transition the issue.

And can you please share the workflow validator screenshot it will be more helpful to understand the problem

Thank you.


author: GNarsimhagowda - Empyra
body: Hi [@kshridvipa7878](/t5/user/viewprofilepage/user-id/5406446) ,

Check if you have relevant permission to add attachment !.

Or check the fields are present in the screen.

Thanks.


Tags: cloud

jira-work-management-cloud
Creating an Automation Rule
Asked by Clement Jimenez:

Hello there,

I would like to create an Automation rule to 'Add Fix Version at component level'

The trigger will be once the Sprint has started, then if Component/s is not empty, for all issues in the sprint, add Fix Version/s (where Fix Version will be the actual Component value + Sprint value).   
For Instance, if Component/s was AFXRateService and Sprint was AFXExecution20240402-284, the the rule will create fix version/s = AFXRateService_AFXExecution20240402-284.

I have tried several options but I dont seem to make it work - Help please!


Answers:
author: Trudy Claspill
body: Hello [@Clement Jimenez](/t5/user/viewprofilepage/user-id/5461281)

Welcome to the Atlassian community!

When asking for help with an automation rule we need to see the rule in order to offer advice on how to change it. Please provide screen images showing the complete rule and the details of each step.

Additionally, it is helpful to us if you show us the details from the Audit Log for an execution of the rule where you didn't get the results you expected.

Lastly, the Component/s field is a multiple selection field. What do you expect to happen if the field contains multiple values?


Tags: cloud
Is this possible to change color in timeline?
Asked by Temur Khalilov:

I need to change color in jira work management in timeline, now there are three colors but i want to change to another.


Answers:
author: Kseniia Trushnikova
body: Hi [@Temur Khalilov](/t5/user/viewprofilepage/user-id/3686963),

Colors in Timeline change depending on task status category (To Do is gray, In Progress is blue and Done is green).

Sorry to say, but there's no ability to change these colors in Jira. Though, there's the open Suggestion <https://jira.atlassian.com/browse/JRACLOUD-63999> about status colors. You may want to add a vote and watch it for further updates.

comments: author: Temur Khalilov
body: Hi [@Kseniia Trushnikova](/t5/user/viewprofilepage/user-id/4593830)

Thanks for the info. I voted for the new feature and hope it's available soon.


author: Annie _DevSamurai
body: the ability to customize these colors is somewhat limited.For further guidance on making changes, you can consult the [Atlassian guide](https://support.atlassian.com/jira-software-cloud/docs/change-color-of-issue-schedule-bars-on-your-roadmap/) here.

comments: author: Temur Khalilov
body: Hi [@Annie _DevSamurai](/t5/user/viewprofilepage/user-id/5416526)

Thank you for information!


Tags: cloud

jira-work-management-cloud
Creation of a project
Asked by Gunter Fonteyne:

I would like to avoid that every one can create a project. We have all team managed projects but I would like that only the administrator can create a project based on a request.


Answers:
author: John Funk
body: Hi Gunter - Welcome to the Atlassian Community!

You can go to Settings \> System \> Global Permissions \> Create team-managed projects.

There you can identify who should have that permission.


Tags: cloud

jira-work-management-cloud