youngmon/atlassian-qna huggingface dataset:
copy the name of attachments in a custom field
Asked by Leena Pratheepan:

Hello Atlassian Community,

I would like to display the names of the attached files in a custom field. I tried it with Jira Automation, but it doesn't work.

When: Field value changed : Attachments

If: Issuetype = Task

Edit Fields: Documents:

{{issue.attachments}}

Error message: Unknown fields set during editing. These may not be available for the project/type. Check your configuration for custom fields. Fields ignored -

Do you have an alternative solution for this?

Does anyone have experience with Listener from Scriptrunner?

Best Regards, Leena


Answers:
author: Cristian IONESCU
body: Hi Leena,

It looks like you're trying to dynamically update a custom field with the names of attached files using Jira Automation, but Jira's native automation doesn't allow direct updates to custom fields with attachment data.

comments: author: Leena Pratheepan
body: Yes, you\`re right.

I use Element Connect. It works.

I create an element connect textfield with database SQL and made an automation rule for population.

Thank you all for your comments


author: Nikola Perisic
body: Hello [@Leena Pratheepan](/t5/user/viewprofilepage/user-id/5555541)

You just need to make adjustments, for example:![Screenshot 2024-09-10 at 12.26.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/346520i6E3EF8B77619B16C/image-size/large?v=v2&px=999 "Screenshot 2024-09-10 at 12.26.32.png")

Each time you add an attachment, it will separate it by comma (their names).

comments: author: Leena Pratheepan
body: Thank you for your answer, But it does not work,

Error message:  
Unknown fields specified during editing. These may not be available for the project/type. Check your configuration for custom fields. Fields ignored -  
Documents to be submitted incl. chapter (customfield_20806)  
No fields or field values to edit tasks (possibly due to field values that do not exist in a specific project)

This error message is not possible because it is present in the field configuration of the schemas and has no configuration in custom field.


author: Nikola Perisic
body: Have you double checked everything related to the custom field?


author: Leena Pratheepan
body: Yes


author: Nikola Perisic
body: Please send screenshots where you have included your custom field Documents. Blur all of the confidential data.


author: Tomasz Kowalczyk
body: Hi [@Leena Pratheepan](/t5/user/viewprofilepage/user-id/5555541)

I'm wondering why do you need a list of attachments in the field. smart value {{issue.attachments}} will try to throw attachments to mentioned field. If its even possible maybe try something like this {{issue.attachments.filename}} but i'm not sure if this gonna work. If you have scriptrunner you can try add a script field which will loop throw all attachments and dynamically show all of its filenames in the field.

comments: author: Leena Pratheepan
body: Thank you for your reply.

We need all the names of the attached documents for export purposes.We have Scriptrunner. I have not yet worked with Script Field. I'll have to look again


Tags: data-center

jira-data-center
Do we have a mobile application for Atlassian Community?
Asked by Prashanth Sripuram:

Hi,

Good afternoon,

Do we have a mobile application for Atlassian Community? Am asking for all the Atlassian product offerings not just JSM.  

which helps us to read whilst travelling or before bedtime. Hope am not sounding as "all work no play" :).  

Regards  
Prashanth


Answers:
author: Jack Brickey
body: Hi [@Prashanth Sripuram](/t5/user/viewprofilepage/user-id/5579297) , there is not an app for the Community.


author: Cristian IONESCU
body: Hi Prashanth,

Currently, there isn't a dedicated mobile application specifically for the **Atlassian Community** itself. However, there are mobile apps for **Atlassian products** like Jira, Confluence, Trello, and Bitbucket, which allow you to manage tasks, collaborate, and stay updated while on the go. You can find them in both the Apple App Store and Google Play Store.

For **reading the Atlassian Community** on mobile, the community website is optimized for mobile browsers, so you can access it via any mobile browser (e.g., Chrome or Safari) for a smooth experience. This allows you to browse discussions, read articles, and participate in the community even when traveling or during downtime.

Hope this helps.

comments: author: Prashanth Sripuram
body: Thanks mate, ya scouted and learnt now that we do not have an app for community, as you mentioned " For **reading the Atlassian Community** on mobile, the community website is optimized for mobile browsers, so you can access it via any mobile browser (e.g., Chrome or Safari) for a smooth experience. This allows you to browse discussions, read articles, and participate in the community even when traveling or during downtime."  

The website is really good.

Thanks much. :), stay in touch.


author: Sravan Indukur
body: Hi [@Prashanth Sripuram](/t5/user/viewprofilepage/user-id/5579297) ,

Currently we are not having any app for Atlassian community.

Atlassian provides knowledge base on multiple products \& groups.

Products: <https://community.atlassian.com/t5/Products/ct-p/products>

Groups: <https://community.atlassian.com/t5/Groups/ct-p/groups>

Just have a look on the above links and join the products and groups which you required. If nay update or any post, you will be receiving the updates from Atlassian.

You can even subscribe for Latest Roll outs by Atlassian. Which is always interesting to go through.

Here is a sample.

<https://confluence.atlassian.com/cloud/blog/2024/08/atlassian-cloud-changes-aug-12-to-aug-19-2024>

Regards,

Sravan


Tags: cloud

confluence

jira-cloud

jira-service-management

new-to-jsm
Error type: 503 - Service unavailable
Asked by Sascha R_:

Hello,

we are receiving errors and cannot access Jira / Service Management.

Blank page with the info:

Error Type: 503 - Service unavailable

Log reference: 8bc62f34-c669-4ef3-bee2-8e484f509cb9

Atlassian support click-path says I should ask in the forum.


Answers:
author: Manoj Gangwar
body: Hi [@Sascha R_](/t5/user/viewprofilepage/user-id/5588584)

Start in the incognito mode and try again. If this doesn't work , something is wrong from the Atlassian backend. You can raise a support ticket for them here: <https://support.atlassian.com/contact/>

comments: author: Sascha R_
body: Well I tried to raise a support ticket, but that form tells me to write a post here. Great.

Services have recovered after about 60 minutes downtime.


author: Sascha R_
body: Now I have a blank page with

```
504 Gateway Time-out
nginx
```


Tags: cloud

jira-cloud
Incidencias enlazadas no muestra en la creaci?n de incidencia del celular
Asked by GESTION PUBLICITARIA:

Buenas, es que al momento de realizar el dise?o de incidencias no se como agregar en el dise?o las incidencias enlazadas por que la tengo como obligatoria y en el computador al momento de crearla nos muestra el campo, pero cuando vamos a crear una incidencia en el celular no nos muestra el campo y no nos deja pasar a la creaci?n porque es obligatoria, pero no es visible tampoco. Solo sucede en el celular, suponemos que es el por que en el dise?o no esta pero no saber tampoco como agregarla


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly let me know if you are facing issue listed on this ticket : <https://jira.atlassian.com/browse/JRACLOUD-81797>
I'm not sure how I'm going to do this automation.
Asked by Gustavo:

#### Would I be able to create a lock so that when I release all the items linked together, like while all of them are not released, I don't move any of them to released, or leave the item marked saying that it still has pending issues, "item still to be be released" {#toc-hId-289391992}

![IMG_9373.jpeg](/t5/image/serverpage/image-id/291177iE192A200DC6ED12A/image-size/large?v=v2&px=999 "IMG_9373.jpeg")  


Answers:
author: Ste Wright
body: Hi [@Gustavo](/t5/user/viewprofilepage/user-id/5359968)

Can I confirm what you're trying to achieve here?

Is it...

* When a Version is unreleased, all issues should not be able to transition to a specific Status
* But, when the Version is released, Automation should make this transition

...?

Ste


Tags: automation

cloud

jira-work-management-cloud
Can Jira Work Management send notifications based on a date?
Asked by Jodi Bochert:

I currently use Smartsheet functions to send emails to contract owners 30, 60 and 90 days before a contract expires. I have been asked to determine if we could transition the entire contract management process into JWM, and I see this as the biggest blocker.


Answers:
author: Mikael Sandberg
body: Hi [@Jodi Bochert](/t5/user/viewprofilepage/user-id/5326578),

Welcome to Atlassian Community!

Yes, this can be done with [automation](https://www.atlassian.com/software/jira/features/automation), it can be set up on a schedule to send messages.

comments: author: Jodi Bochert
body: Thanks for the quick response. Where does automation pull the date from? Currently, we have a spreadsheet document in Smartsheet that has all the pertinent information in one line, and we automate from there. I'm obviously fairly new to JWM (experienced in Jira Software enterprise version). I can't visualize how this would work if an individual task is set up for each contract (we have about 140 contracts currently).


author: Mikael Sandberg
body: The automation can pull data from the issue, but you can also get data from external sources via REST API calls if needed. But in most cases all the information is on the issue.

Each contract would be its own issue in JWM, and you could do a bulk import so that you do not have to manually input all of them. Visually it would looks something like this:

![Screenshot 2023-11-10 at 3.54.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/291262iDCF9DEBC30078999/image-size/large?v=v2&px=999 "Screenshot 2023-11-10 at 3.54.06?PM.png")


author: Jodi Bochert
body: Is there an instruction somewhere on how to do this? I am not finding a way to set this up so I can use dates.


author: Mikael Sandberg
body: You can use the due date to do this, and then the automation would look something like this:

![Screenshot 2023-11-20 at 8.35.54?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292793i9491613E12DB146F/image-dimensions/197x399?v=v2 "Screenshot 2023-11-20 at 8.35.54?AM.png")
Custom fields are not displayed automatically.
Asked by Leonardo Zevallos Guzman:

I have created custom fields in JIRA, I have added them to the default schema so that they appear when creating issues in a new project but they do not, I show them graphically.  
![Incidencia por default.png](/t5/image/serverpage/image-id/290977i65ABFC3018DF0393/image-dimensions/412x555?v=v2 "Incidencia por default.png") They do not even appear in the display fields/custom fields section.![Incidencia por default- extras..png](/t5/image/serverpage/image-id/290978iDC833CF8C9A50913/image-dimensions/409x553?v=v2 "Incidencia por default- extras..png")  
However, they appear when I already create an incident in this section.  
![Configuracion de incidencias .png](/t5/image/serverpage/image-id/290988iEBB804535B71F2F1/image-size/large?v=v2&px=999 "Configuracion de incidencias .png")  
The configuration I made is this:  

![Condifuracion de administrador.png](/t5/image/serverpage/image-id/290991i34598C9D7B780A13/image-size/large?v=v2&px=999 "Condifuracion de administrador.png")  
If someone could tell me the solution with detailed steps, that would be great.


Answers:
author: Nic Brough -Adaptavist-
body: Hi Leonardo,

You have added some global custom fields, and put them in the default project configuration schemes.

This will make company-managed projects take them up if you use the shared schemes for them.

But you're looking at a team-managed project. These do not use schemes for their configuration; all their configuration is local to the project.

TMPs can have local fields, and they can include global fields. Your third screen-shot is the important one. The area you have noted is the list of global fields you can reuse in the project. The area above is for adding project-local fields.

There is no way to default the configuration of TMPs, you will have to add the fields manually to each project when you want to use them in a TMP.

comments: author: Leonardo Zevallos Guzman
body: Ok I will have to manage everything as projects managed by the company

Thanks?.


Tags: cloud

jira-work-management-cloud
Two users don?t have access to certain projects
Asked by Leslie Velastegui:

* We have added these 2 users to the account. They don't have access to certain projects


Answers:
author: Dave Mathijs
body: Hi [@Leslie Velastegui](/t5/user/viewprofilepage/user-id/5360939) welcome to the Atlassian Community!

Are you a project or site admin? Have you tried the **Permission Helper** to check the cause of the issue?

The projects they do have access to, are those also Jira Work Management projects?


Tags: cloud

jira-work-management-cloud
Smart values for deployment
Asked by Juan Pablo Lara:

Good day,

I have an automation that sends me the following email every time we have a successful deployment.

*"Good day,*

*Following, you will find information about the most recent deployment.*   
*Link for the deployment {{deployment.url}}*   
*Deployment status \<b\>{{deployment.state}}\</b\>*   
*Deployment environment\<b\>{{deployment.environment}}\</b\>*   
*Version \<b\>{{version.name}}\</b\>*   
*Issue deployed \<b\>{{issue.key}}\</b\>"*

This is the email I got from Jira:

"Good day,  

*Following, you will find information about the most recent deployment.*   
Link for the deployment <https://bitbucket.org/%7B48cfe3b5-1b58-4e05-ac2c-f31f6c4086da%7D/%7B724ef96f-e5a6-4700-8965-863ff8b652ec%7D/addon/pipelines/deployments#!/deployments/%7B4234ca7c-11c1-5194-a869-5f8c5f2b5f62%7D>  
Deployment status **successful**   
Deployment environment **Production**   
Version name  
Issue deployed **TRIN-1610"**   
I want to add all the issues related to the same release; I only see one issue with this code: Issue deployed \<b\>{{issue.key}}

What must I add to see a list of all the issues deployed into the same release?

Thanks.


Answers:
author: Kian Stack Mumo Systems
body: [@Juan Pablo Lara](/t5/user/viewprofilepage/user-id/5360976), how does it know which issue is in the deployment? I don't see anything in the smart values indicating that automation knows the issues related to the deployment.

comments: author: Juan Pablo Lara
body: Hello Kian, I have a rule: Jira sends me an email for every issue deployed when a release is successful.

So, If I have five issues under the same release, It sends me five emails.

I want to add a list of all the issues related to the same release in case I want to share that info with my management.


author: Kian Stack Mumo Systems
body: [@Juan Pablo Lara](/t5/user/viewprofilepage/user-id/5360976),

It looks like there's a complex discussion of this exact request here where [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) went above and beyond to help the user requesting information!


Tags: cloud

jira-work-management-cloud
Add Parent Link field or other defined custom field to JWM Template
Asked by Joni Johnson:

We have Jira Premium and defined some additional issue types above the epic issue type. We have a custom field that we require on issues. We created a JWM project using the Project Management Template to see how it worked. The templates are very handy and standard for business areas. Is there an ability to add the "parent link" field to the forms for the JWM project created from the project management template? Is there a way to add custom fields you have defined for your Jira Software projects to the JWM project created from the project management template? This allows the business work for our strategic roadmap to be visible to the organization.

We created a JWM project without a template using an existing workflow because we didn't want to create a new workflow.


Answers:
author: Trudy Claspill
body: Hello [@Joni Johnson](/t5/user/viewprofilepage/user-id/3083958)

It is not possible to modify the built in project templates that are available for project creation.

If you are creating Company Managed projects, then during the creation process there is a point at which you can elect to create the project by sharing the configuration of an already existing project. In that way, your new project can use the same workflow, screens, fields, etc. as the specified project.

![Screenshot 2023-11-08 at 1.32.46 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/290832iA0FC6D47D8CC4827/image-size/large?v=v2&px=999 "Screenshot 2023-11-08 at 1.32.46 PM.png")

This is available only for Company Managed projects, not Team Managed projects.

If you customized a Team Managed project with a custom field, those can't be shared with other projects.


Tags: cloud
Can I post directly from jira to social media
Asked by kumari. dvipa:

Can I post directly from jira to social media


Answers:
author: Trudy Claspill
body: Hello [@kumari. dvipa](/t5/user/viewprofilepage/user-id/5302686)

Can you tell us more about your use case?

What are you trying to accomplish? What information do you want to post from Jira into social media?

comments: author: kumari. dvipa
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

Thank you for your message.

Our team is working for social media content. After completing that ticket we have to publish it on social media (like Instagram, FB, etc.). How we can do that?

Please help me.

Thank you.


author: Trudy Claspill
body: Have you tried an internet search for ...?

*jira cloud integration \<social media platform\>*

I don't have any experience trying to send data from Jira to a social media platform so I would recommend you start with an internet search.


author: kumari. dvipa
body: Okay,

Sure, I will, thank you so much.


Tags: cloud

jira-work-management-cloud
Components Configuration and Mapping
Asked by tara_privette:

Hello!   

First time poster, long time observer here. I need to troubleshoot my components feature in a company managed JWM project. I can create and manage the components in the project settings. My issue details display an open text field named "components". However when I begin typing one of my pre-established component names none of what I created populates, everything is shown as a (new label).

My issue layout shows the context field "component" which is really a label named "components" (it has a tag icon). This is not the component feature. I do not want to use the labels for this purpose.   

I am a Jira project admin but not a Jira admin. What do I need to ask my Jira admin to do in the configurations to enable the component feature? Thanks in advance!


Answers:
author: Trudy Claspill
body: Hello [@tara_privette](/t5/user/viewprofilepage/user-id/5129990)

The Components field/feature available in Jira Software projects is not available to be added to Jira Work Management projects.

There is not a comparable option in JWM that is a multi-select list where the Project Admin can manage the available values themselves in a Company Managed project.

How did you create your Components field in your JWM project? Are you using a Team Managed project (vs. a Company Managed project)?

comments: author: tara_privette
body: Hi Trudy,  

Thank you so much for taking the time to respond.   
Components can be used in JWM ([reference here](https://support.atlassian.com/jira-work-management/docs/organize-work-with-components/)) but my Jira admin needed to make some changes on the back end in our instance.


author: Trudy Claspill
body: Even Community Leaders can learn from this forum. :)


Tags: cloud
Setting up custom fields
Asked by Leonardo Zevallos Guzman:

Good afternoon, I am using Jira Work management and I want to create custom fields and have them replicated in all new projects that I create.  
I went to this route: Configuration / Incidents / Fields / Custom fields. I created them but when creating a project they do not appear. I would like to know if I have to do additional configuration or if more detail is needed.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

There are two types of project you can create in Cloud - Company-managed and Team-managed.

In both cases, you need your new field to have a "global" context, so that it is available to all projects and issue types.

Your new field will be included in Company-managed projects automatically, if you share the configurations that put it on screens with the new projects, rather than creating them with their own configuration.

For Team-managed projects,and for CMPs where you use a template, you are going to need to add the field from the global list every time you create a new project.

comments: author: Leonardo Zevallos Guzman
body: And how do I configure the projects so that these custom fields appear automatically when creating new incidents in new projects? If you could give me a guide I would greatly appreciate it.


author: Nic Brough -Adaptavist-
body: For CMPs, once you have added the field to the shared create and edit issue screens, it will appear when you create or edit. You don't need to do anything else.

For TMPs, you will have added it when you were setting up the project's issues, which again, then makes it available on create and edit.


Tags: cloud

jira-work-management-cloud
how to change the name
Asked by Gustavo:

![Captura de tela 2023-11-08 112756.png](/t5/image/serverpage/image-id/290755iBACE171D5C39D22D/image-size/large?v=v2&px=999 "Captura de tela 2023-11-08 112756.png")


Answers:
author: Gustavo
body: ![Captura de tela 2023-11-08 132223.png](https://community.atlassian.com/t5/image/serverpage/image-id/290773iFCE7CDB7E7D0608A/image-size/large?v=v2&px=999 "Captura de tela 2023-11-08 132223.png")

I wanted to change this letter that comes after the summary


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

You will need to give us more information. What are you trying to rename, and where? A screenshot of a name tells us nothing.


author: Kian Stack Mumo Systems
body: [@Gustavo](/t5/user/viewprofilepage/user-id/5359968), welcome to the community! What name are you trying to change?

comments: author: Gustavo
body: I wanted to change this letter that comes after the summary


author: Kian Stack Mumo Systems
body: I'm sorry, I'm still not seeing quite what you want to change.


author: Nic Brough -Adaptavist-
body: I would like to see a lot more of the screen, I can't see where you are working.


Tags: cloud

jira-work-management-cloud