youngmon/atlassian-qna huggingface dataset:
Confluence and SOLMAN integration
Asked by Marjorie D:

Hello,

It is possible to integrate Confluence and Solution Manager?

Is there any plugin that we need to install in our Confluence instance?


Answers:
author: Tamas Holics
body: Dear Marjorie,

There is an SAP add-on that can integrate SAP (ERP, S/4HANA, BW, SolMan etc.) with JIRA with regards to incident management: <https://sta-technologies.com/integrate-jira-service-desk-and-sap/>

You can watch a few videos here: [https://www.youtube.com/watch?v=qcEdh_5TKxo\&list=PL8F5dh7689GVCP1e4Nlv5qBGjsaIUktTT](https://www.youtube.com/watch?v=qcEdh_5TKxo&list=PL8F5dh7689GVCP1e4Nlv5qBGjsaIUktTT)

Please let me know if this is what you are looking for.

Best regads,  
Tam?s


author: AnnWorley
body: Hi Marjorie,

I did not find an SAP related plugin for Confluence in the [Atlassian Marketplace](https://marketplace.atlassian.com/addons/app/confluence). Please let me know more about your use case. What functionality would you be looking for by integrating Confluence with [SAP Solution Manager](https://www.sap.com/products/solution-manager.html)?

Thanks,

Ann


Tags: confluence-server

sap

server
I can no longer edit documents in Confluence
Asked by Rachel Gornall:

When trying to edit documents in Confluence I just get a loading mark that doesn't resolve into an option. I was able to select to edit (in Word or Excel as per document format) until recently. Atlassian Companion is running in the system tray; I have rebooted but still the issue remains.

![Edit with.png](/t5/image/serverpage/image-id/26907i31FADC275A11E9B9/image-size/large?v=v2&px=999 "Edit with.png")


Answers:
author: Victor Mutambuki
body: Rachel,

Have you tried on a different browser?

Victor

comments: author: Jonathan Smith
body: The spinning wheel tends to happen a lot when using IE11. Does this happen in Chrome?


author: Rachel Gornall
body: I am using Chrome and have also tried in IE11


author: Peter White
body: I have the same issue. No documents will open in any browser to allow editing. Has been working perfectly for 6 months. I am using Server and Win10.


author: Peter White
body: Have a support ticket now so will advise of outcome, unless someone has a solution.


author: Rachel Gornall
body: Thanks Peter


author: Peter White
body: Here is the reply:

Thanks for reporting this to us and letting us know about the community post.

I have reported this issue to the respective team and they can confirm that there was an error with the application.

They have updated the Companion app currently.

We would request you to verify if the error still persists and let us know the outcome?

Please allow 30 minutes or so before performing the verification in order to allow the application to sync up.


author: Rachel Gornall
body: The update has resolved the issue. Thank you


author: Victor Mutambuki
body: thank. Rachel.


Tags: cloud

companion-app

confluence-cloud

document-management

edit
Unable to create labels
Asked by ONELAN IT:

Hi there. One of our confluence users has reported the following (directly from his email):

--

Unable to create labels (just says error, no description)

Can only create blank pages, can't create templates - Error says, We can't create that blueprint right now.

Failed to add entry to the queue

I am going to go through and find more but this is enough to raise a ticket for now.

--


Answers:
author: AnnWorley
body: Hi,

Similar behavior was eliminated by re-indexing from scratch in this thread: ["Failed to add entry to queue" on adding a label to a page](https://community.atlassian.com/t5/Confluence-questions/quot-Failed-to-add-entry-to-queue-quot-on-adding-a-label-to-a/qaq-p/837631)

To further investigate, please look for errors in the \<[confluence_home](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html)\>/logs/atlassian-confluence.log. If you see "Failed to read id for journal 'main_index'" please follow this article: [Exception When Creating or Deleting Page](https://confluence.atlassian.com/confkb/exception-when-creating-or-deleting-page-683181903.html)

If you are seeing other errors in the log, and not "Failed to read id for journal 'main_index'", please let us know what the errors are.

Please let us know what version of Confluence server you are running.

Thanks,

Ann

comments: author: ONELAN IT
body: Hi Ann,

I can confirm that the mentioned article resolved the issue (deleting the index file). Thanks for that info and for the swift response :) Oliver


author: AnnWorley
body: Thanks for circling back to let the Community know it worked in your case!


Tags: confluence-server

label

server
Encoding issue on Confluence KB viewed through JIRA ServiceDesk
Asked by Serge Masson:

A JIRA Service Desk project is linked to a Confluence KB.

When we start typing a search in the "main help center", JSD shows a KB suggestion, which displays correctly

![Image 0.png](https://community.atlassian.com/t5/image/serverpage/image-id/26884i3FE59278F08569F8/image-size/large?v=v2&px=999 "Image 0.png")

When we start typing inside a form, JSD shows a KB suggestion with encoding errors :

![Image 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/26885iE8F90F1B8F75B2A0/image-size/large?v=v2&px=999 "Image 1.png")

Is this the well known Java bug with the single quote character... ?

In this result, it looks that only the single quote is a problem. Other special (french) character are OK.

I do not find any information about this, somebody else have this issue ?

Thanks


Answers:
author: Manon Soubies-Camy
body: Hello [@Serge Masson](/t5/user/viewprofilepage/user-id/1463513),

There is indeed a known bug: [Apostrophe sign ( ' ) not encoded properly for suggested knowledge base articles on create form](https://jira.atlassian.com/browse/JSDSERVER-5839). I'd suggest you to watch it to be updated and to up-vote/comment it to show you're impacted.

Hope this helps!

- Manon

comments: author: Serge Masson
body: Thank you very much to point me to this bug !  
Regards


author: Manon Soubies-Camy
body: Glad it helped! :)


Tags: jira-service-desk

jira-service-desk-server

server
How to configure MA and BIP to accept recurring and non recurring transactions on the same chanel?
Asked by dragana:

I am trying to configure MA to accept any payment, recurring or not. But i need your help.

Thank u.


Answers:
author: Thomas Schlegel
body: What do you mean by MA and BIP?

comments: author: dragana
body: Merchant Account and business intelligence portal


author: Thomas Schlegel
body: Well, I don't think that these are Atlassian products. This is a community about their products.
Is it possible to integrate a trial server of confluence and the current purchased cloud Jira?
Asked by ???????_???????:

Our company is planing to purchase confluence in addition to the existing cloud Jira.

Is it possible in the trial version of server-Confluence to use all the possibilities of confluence with the integration of data, bugs, project tasks from the existing cloud of the Jira?  
Or the trial server will perceive links from the Jira as ordinary external links?


Answers:
author: R. Fuerst
body: Hi there,

Yes, it is possible to connect a Confluence server instance with your Jira Cloud instance. You'll need to set up an Application link like you would with two server instances. Details on how to do this are outlined in the documentation below:

* [Link to server products from Cloud](%20https://confluence.atlassian.com/cloud/link-to-server-apps-from-cloud-744721656.html)

I hope that information helps clarify!

Best,

Rachel
Activity Stream points to wrong url
Asked by May Helen Lien:

We use the Activity Stream gadget. After changing URL for our Confluence and Jira installations, the URLs in Activity Stream that should be going to Jira, instead points to Confluence itself.

* The application links between Confluence and Jira are verified correct (and works in other settings).
* The gadget specification URL is correct.
* Removing the gadget from the wiki page and re-establishing it has been tried.
* The server has been rebootet since the change.

Any suggestions for other things to check? Jira version is 7.8.0, Confluence version is 6.5.1.

I noticed that there was an older question with the same issue and no solution, <https://community.atlassian.com/t5/Confluence-questions/confluence-activity-stream-display-the-wrong-url/qaq-p/454998>.


Answers:
author: R. Fuerst
body: Hi May,

It looks like this is a known Jira bug that is documented below:

* [Links from Jira Use Relative URLs for Activity Stream](https://jira.atlassian.com/browse/JRASERVER-41293)

Per Atlassian's[Bug Fixing Policy]( https://confluence.atlassian.com/doc/bug-fixing-policy-206865207.html), please comment on the request with how it's affecting your team. This will provide more visibility to our product team.

Best,

Rachel

comments: author: May Helen Lien
body: Thanks Rachel, will do.

-May


Tags: activity-stream

confluence-server

server
Is confluence 5.8.4 compatible with Windows Server 2016
Asked by Janice McCarthy:

Need to know if it is compatible or not to build a case for upgrade


Answers:
author: Igor M.
body: Hello,

Confluence supports all flavours of Windows except for Windows NANO, that are supported by [Microsoft](https://support.microsoft.com/en-gb/help/13853/windows-lifecycle-fact-sheet).

Keep in mind that Confluence 5.8.4 has reached end of Life, so if you are also planning to upgrade Confluence too, you can refer to [Supported Platforms](https://confluence.atlassian.com/doc/supported-platforms-207488198.html) page.

Regards,

Igor

comments: author: Janice McCarthy
body: Thanks Igor


Tags: atlassian-support

server
Plugins/ themes not working as expected on Confluence DC after restoring from backup
Asked by Yohaan Sunny:

Hi,

I just set up Confluence DC on AWS using the cloud formation template provided by Amazon. Everything is installed and configured correctly.

We needed to restore our existing confluence to this new environment and for that, we performed a backup of the existing one and restored to the new one on AWS. This is the Atlassian documentation we followed for the restore: [Restore Confluence](https://confluence.atlassian.com/doc/restoring-a-site-152034.html)

The import finished successfully and looks like all the data has come into the new one without any issues, however, the custom themes and plug-ins have not. This is a problem as the site layout and functionality is very different from our existing confluence site.

The Confluence version we are using is 6.2.2


Answers:
author: Fadoua
body: Hi Yohaan

If you did the restore through the UI then you will have to configure the theme and re-install plugins. If you do it through the command line then your plugins and theme should remain there.

comments: author: Yohaan Sunny
body: Hi Fadoua,

Could you please tell me how I perform the restore through command line?

Is there some documentation on this that I can follow?


author: Fadoua
body: Hi Yohaan,

What OS and Database are you using?

We have Linux RedHat and MySQL, after creating a dump using command line as well. I use the following:

    mysql -u [new_user] -p [database_name] < [file_name].sql?

Going back to your question that i missed to answer there is no Atlassian Documentation. I Learned to do it this way from a Sr. DB Admin. We create a dump and then restore it. Try it in a test environment before doing it in Production.


author: Yohaan Sunny
body: Hi Fadoua,

I have resolved the issue.

Took a backup of the Postgres database and restored it to a new RDS instance on AWS.

After re-configuring the confluence site to connect to this DB the issues seem to be resolved now.

It's a shame that AWS doesn't let you restore a backup to an existing Postgres DB instance.

Thanks for you help.


author: Fadoua
body: Great! Glad your issue has been resolved.

We are on AWS as well and using RDS.


author: Fadoua
body: Thank you [@Yohaan Sunny](/t5/user/viewprofilepage/user-id/1629615) for accepting my answer!

Have a great day!


Tags: confluence-app

confluence-server

server
Confluence rest api, create attachment with python. Internal server error (500)
Asked by Oskar Granlund:

Hi, I'm developing a script to export documents from Doors to Confluence. Currently I want to append the generated pdf as an attachment on a confluence page.

<br />

I developed the plugin on a linux machine using python 3 and the requests library. On my linux machine everything worked fine I could create new attachments just as I wanted.

However, doors is a windows application and I cloned the code to my windows machine installed the requests library on my python 3. At first it looked good, I could update existing attachments create new pages but when I tried to create a new attachment I received the error "500 Internal server error, message: java.lang.IllegalArgumentException: File name must not be null"

Now I'm clueless how to proceed..  
I went into the source code of the requests library to print out what's actually is sent to the rest api

<br />

Linux side(Working request):

rest url: http://baseurl/rest/api/content/23003339/child/attachment/  

Data: None  
Json: None

\*\*Kwargs: {'headers': {'X-Atlassian-Token': 'nocheck'}, 'files': {'file': ('/home/user/workspace/export/ref_data/xxx.pdf',  
\<_io.BufferedReader name='/home/user/workspace/export/ref_data/xxx.pdf'\>,  
'application/pdf')}, 'verify': False, 'auth': ('admin', 'password')}

Windows side(Not working)

rest url: http://baseurl/rest/api/content/23003349/child/attachment/  

Data: None  
Json: None

\*\*Kwargs: 'verify': False, 'auth': ('admin', 'password')} , 'files': {'file': ('C:\\\\home\\\\user\\\\workspace\\\\export\\\\ref_data\\\\xxx.pdf',  
\<_io.BufferedReader name='C:\\\\home\\\\user\\\\workspace\\\\export\\\\ref_data\\\\xxx.pdf'\>,  
'application\\\\pdf')}, {'headers': {'X-Atlassian-Token': 'nocheck'}}

This is what is sent to the rest API, the order of the kwargs dictionary seems to differ a little bit but that should not be a problem? The other thing is that the paths looks different.

I run the exact same code on linux and windows and yet it's not working I'm grateful for any tips helping me forward.

//Oskar


Answers:
author: Thomas Deiler
body: Dear [@Oskar Granlund](/t5/user/viewprofilepage/user-id/1576387),

have you tried to create a page (with no attachments) from Win/Python? Just to exclude that this is a Win-Lib problem.

So long

Thomas


Tags: atl-adm

confluence-development

confluence-server

developer

server
How to switch off option to set categories for personal spaces
Asked by Andrii Maliuta:

Hello All.

Can you please tell if there is a way to switch off the possibility to set Space Category for personal spaces.

We want Space Category option to be controlled only by Confluence administrators and so that users cannot add space categories in the instance, but they can add them in their personal spaces, influencing categories of Site Spaces.

Thank you


Answers:
author: P_D_ Foerster
body: Hi [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201),

as of Confluence 6.10.1 this is not possible via the UI.  
Of course, you can try customizing the Confluence core. At least you need to find the template for displaying the space admins details, thus project categories text field as well as the suggested space categories.

comments: author: Andrii Maliuta
body: [@P_D_ Foerster](/t5/user/viewprofilepage/user-id/1185525) Thank you! Will have what to think of :)


author: Fabienne Gerhard
body: Hi [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201)

you can switch off the possibility for a certain user group (or all user groups):

* go to Admin -\> Security -\> Global Permissions
* Switch of Personal Space for the user groups

> Personal Space -\> This permission allows the user to create a personal space.

and this should end the problem. In Global Permissions you can have a look on all usergroup permissions for system. For more information have a look in [documentation](https://confluence.atlassian.com/doc/global-permissions-overview-138709.html).

Hope this helps!

comments: author: Andrii Maliuta
body: Hello Fabienne.

Thank you for the response.

But this will switch off the permission to create personal spaces - this is not what is needed. They should be able to create personal space, but not to set category for the space.

The problem is not to allow users to set space categories in space overview options.

They cannot do it for site spaces not being administrators, but as they are admins in personal space - they can set categories.

Thank you


author: Fabienne Gerhard
body: Hi [@Andrii Maliuta](/t5/user/viewprofilepage/user-id/484201)

sorry totally read this wrong - hope someone can help you with this. After hearing this it's a topic I also find it interesting.

I have no idea who to change settings there. Good luck for finding a solution.

Sorry that I couldn't help you.


author: Andrii Maliuta
body: [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720) Thank you for your comment! :) i think I just repeated the eternal problem of issue description - to describe the issue as short as possible and as clear as possible and failed :)


Tags: category

space
After upgrade from 5.10 to 6.10, HTTP Status 404
Asked by James Liu:

I have upgraded confluence following this instruction: [Upgrading Confluence Manually](https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html)

1. Stop Confluence.  
2. Extract (unzip) the files to a **new** directory  
3. Edit **<New-Installation-Directory>**`\confluence\WEB-INF\classes\confluence-init.properties `file to point to your **existing** Confluence home directory: **/home/confluence/atlassian-confluence-6.10.0/data**   

4. Copy jdbc driver jar file from your existing Confluence installation directory to `confluence/WEB-INF/lib` in your **new installation directory**.
5. Start confluence: **\<New-Installation-Directory\>** \\bin\\startup.sh

**Result :(**HTTP Status 404 -- Not Found

How to debug and fix it?


Answers:
author: Igor M.
body: Hey

Can you try start-confluence.sh instead.

Also verify that file ownership belongs to dedicated account confluence is running with and you are using the same account to execute startup script.

Catalina.out log should give some clues too as to why it's failing to start. If it failed past tomcat, check atlassian-confluence.log

comments: author: James Liu
body: Thanks.

I have fixed it. The user privilege is wrong.


Tags: confluence-server

server
Export pdf with parent & child spaces?
Asked by Vaidehi Oak:

I have created a Parent space called 'Requirements' and created a child space under it as 'Requirement 001'. I have given link to the child space in the parent space. Now when I export parent space, the child space does not get exported in that same PDF. So when I click on the link in the parent PDF, it opens confluence and redirects to child space.

How can I export all the linked pages too in one pdf?


Answers:
author: Tansu Akdeniz
body: Hi [@Vaidehi Oak](/t5/user/viewprofilepage/user-id/1633113),

I think you mean "'Requirements' **parent page** and 'Requirement 001' **child page ?** In Confluence terminology, [space](https://confluence.atlassian.com/doc/spaces-139459.html)contains pages :)

You can export both parent and child page in one PDF.

Go to;

* Space Tools -\> Content Tools -\> Export
* Select PDF -\> Custom Export
* Select pages than export

comments: author: Vaidehi Oak
body: [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390)

Yes. I meant page.

Thanks for the info. It worked perfectly for me.


author: Tansu Akdeniz
body: You are welcome [@Vaidehi Oak](/t5/user/viewprofilepage/user-id/1633113). Would you please mark my answer as "Accepted"?  
So that, other people who are experiencing the same issue would find this answer quickly.  


author: Jacob Williams_TQA
body: I am not finding this bread crumb. Where is Space "Tools." or "Content Tools."


author: Fabien Krawiec
body: It has moved to:

Space Settings \> Manage Space \> Export Space


author: Nils Bier _K15t_
body: Hi [@Vaidehi Oak](/t5/user/viewprofilepage/user-id/1633113),

You could also have a look at our [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=server&tab=overview), which gives you the possibility to select the export scope (a single page, a page and its children, or pages with a certain label) right from the tools menu.

Additionally it comes with a graphical template designer allowing you to easily control the look and feel of your exports without any need of CSS or HTML.

Please feel free to have a look at our [Crash Course Video](https://www.youtube.com/watch?v=r2ye_Kt537o), or try the app in the Atlassian Marketplace.

Best,  
Nils


Tags: cloud

confluence-cloud
Comala Workflows- confluence data centre
Asked by Parthiban Narayanasamy:

Hi There,

We have the comala workflow installed in our dev box with 100 users license (confluence) and 100 users license for comala. And document is being published to confluence data centre (with 25K license).

We are planning to move the comala work flow to confluence data centre and use single environment. As of now we have 100 license for comala, and 25K license for confluence users.

can i use the same config with respective of user license, or do i need to match the license counts. should i buy 25k license for comala workflow?


Answers:
author: Mike Rink
body: Hi [@Parthiban Narayanasamy](/t5/user/viewprofilepage/user-id/1153397), you've got it exactly right - the size of your Comala Workflows must match that of your Confluence instance, so you'd need a 25K Workflows license.


author: Parthiban Narayanasamy
body: Thanks Mike for your quick response.

Is there any performance issue / slowness expected if we use Comala for large instances?

comments: author: Mike Rink
body: Hi [@Parthiban Narayanasamy](/t5/user/viewprofilepage/user-id/1153397), you shouldn't notice any major difference in performance when using Comala Workflows in a large instance. The app does carry the "data center" tag in the Atlassian Marketplace, meaning it is compatible with the clustering and high-availability capabilities of Confluence.

We have placed some limits in the app to ensure that it runs smoothly. For example, the amount of users you can assign to review a single page is capped at 500. But, most teams will never run into these limits, even at 10,000+ users.


Tags: confluence-server

server
Hyperlink behavior
Asked by Kristen Hata:

Hello, I've successfully added a hyper link...and it's clickable in authoring mode, but when i publish the page, you can't click on the hyperlink...

Does a user have to "edit" the page in order "go to link" ??


Answers:
author: jesusoros
body: Hi [@Kristen Hata](/t5/user/viewprofilepage/user-id/1402195),

The situation sounds familiar, are you adding the hyperlink through the macro included in Confluence?


Tags: cloud

confluence-cloud