youngmon/atlassian-qna huggingface dataset:
gather dates into one list
Asked by Addie Hutchins:

In our pages, we have the marco //date entered to show the last time something edited.

We only use the dates on outstanding items.

Is there any way to get all these dates, throughout the space, into one page as a checklist?

For example:

* Check on this process //date
* Last time we called Mark //date
* Last time this was executed //date
* Waiting on documents //date

Is there a way I can get all these dates, from every page in the space, on one page for a quick overview?


Answers:
author: Brant Schroeder
body: [@Addie Hutchins](/t5/user/viewprofilepage/user-id/4697769) You would need to update the pages and add the dates listed above into a page properties macro. This way you could use the page properties macro report to return the information on a single page.

<https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-macro/>

<https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/>


Tags: cloud
Can you export Team Calendars to excel?
Asked by Elisa:

Is it possible to export Team Calendars to excel without having to subscribe via another application (e.g. Outlook)?


Answers:
author: Elizabeth Barr
body: Team Calendars [export as a .](https://support.atlassian.com/confluence-cloud/docs/export-to-other-calendars/)[ics file](https://support.atlassian.com/confluence-cloud/docs/export-to-other-calendars/). A quick internet search shows some third-party tools can convert this file type to Excel, but I don't believe there is a way to do it directly from Team Calendars.


Tags: cloud
Is it possible to trial Team Calendars if on the Standard plan?
Asked by Edward Quan:

The subject says it all!

Is it possible to trial the Team Calendars functionality if on a Cloud Standard plan?

Many thanks in advance.


Answers:
author: Laura Holton _ACE Rotterdam_
body: Hi [@Edward Quan](/t5/user/viewprofilepage/user-id/4906977) ?

Welcome to the Community! That's a great question, Team Calendars is a built in feature of Confluence Premium and is unfortunately only available to those on the Premium Plan. Depending on whether you have trialled Confluence Premium before you may be able to sign up to a [7 day free trial here](https://www.atlassian.com/software/premium).

I hope this helps but if you have any other questions just ask away ?

All the best,

Laura


author: Ed Gaile _Atlanta_ GA_
body: Hey Edward - I don't believe so. Team Calendars requires Cloud Premium licensing.

-Ed


Tags: cloud
What to do when your trademark company name is already taken?
Asked by Shawn Doyle - ReleaseTEAM:

We have a client who wants to use their official trademarked corporate name as their Atlassian instance name. Unfortunately, it has already been taken. The name itself doesn't appear to have any connection, from what we can tell, to the other customer, but they are using it.

Given that it's been first come first serve with instance names, I can see this happening more and more, and maybe even abused by cybersquatters.

I'm curious, has anyone hit up against this problem and if so, how did you address it?


Answers:
author: Kieren _SmolSoftware_
body: For large customers, Atlassian support have been known to help in these situations, but it's really dependent on each customer and there's no guarantee they can actually do anything.

As you said, their policy is first come first served. There are other policies that might be used to help tho, such as removing sites that haven't been logged into for 90 days. Or cleaning up sites that don't have any products attached to it.

Best thing is to reach out to Atlassian support and ask.

-Kieren

Co-Founder @ Smol Software \| Ex-Atlassian


Tags: confluence-cloud

instance

jira-cloud
Migrating my Atlassian University account to a personal email/account
Asked by Zack Howard:

Hello, I am not sure where exactly I should be posting this, hoping this is the right place.

Basically, I will be exiting my company at the end of this month. However, I have completed various trainings and acquired a badge or two through my Atlassian University account, which was set up using my company email.

Is there any way for me to transfer my profile to a personal account that is not linked to the company? I would like to avoid having to redo the courses I have completed.

Thanks!


Answers:
author: Ste Wright
body: Hi [@Zack Howard](/t5/user/viewprofilepage/user-id/5076167)

Have you tried modifying your personal email in the Atlassian Certification portal?

1. Go to <https://www.certmetrics.com/atlassian/default.aspx>
2. Select the *Contact Info*tab
3. Change your personal email address

Once you've done this, I would then test if you can login with your personal account.

If not, and it's still under your company Atlassian account, I'd contact Atlassian Support for more assistance - <https://support.atlassian.com/contact/#/>

Ste
How true is this Re-typing Job from Atlassian
Asked by AbdulAzeez Olanrewaju:

A friend got a job offer from this company, she was told to retype a PDF of about 133 pages and get a payment of 4,800 pounds. Please how true is this?  

I hope someone helps us out!  

I shaded some stuff out, just be sure if this is true.  

![Screenshot 2024-03-05 181030hhh.png](https://community.atlassian.com/t5/image/serverpage/image-id/310326i6C46D83BF16A4C0D/image-size/large?v=v2&px=999 "Screenshot 2024-03-05 181030hhh.png")


Answers:
author: Andy Heinzer
body: This is not a legit message from Atlassian. We do not use gmail.com addresses for official correspondence. Unfortunately, we have seen similar scams that have been impersonating themselves as being from the Atlassian Community or Atlassian itself.

Could you please report that specific email address directly to Gmail by using the form in <https://support.google.com/mail/contact/abuse?hl=en>

Thank you.

comments: author: AbdulAzeez Olanrewaju
body: Thanks. I really appreciate it.


author: Gifty Gyamfi
body: Same thing was sent to me, I communicated with the person one Zangi and the person sent me the forms to fill but I have not filled it, I told the person to give me a video call so we do video interview before I can proceed. They even told me that I will have to pay ?80 to get a freelancer ID card. I have all the chat.

When I spoke about the video call they have never gotten back to me again.


author: Andy Heinzer
body: [@Gifty Gyamfi](/t5/user/viewprofilepage/user-id/5488166) Could you report the account that messaged you to support@zangi.com

Atlassian doesn't use this service, and we have no means to report this ourselves. Your report might help prevent someone else being solicited.


Tags: scam

security
My instance is not accessible
Asked by AmartyarSingh:

My instance is not accessible, Could you please enable this functionality?


Answers:
author: Ste Wright
body: Hi [@AmartyarSingh](/t5/user/viewprofilepage/user-id/5443253)

I've removed your site's name for privacy reasons.

Can I confirm what the issue is here? Have you forgotten your password, or has your site been deactivated?

---

If it has been deactivated, you *might*be able to reactivate it depending on the timeframe.

You could try reactivating the product from <https://admin.atlassian.com/> - see [these instructions](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/)

Alternatively, you could try contacting Atlassian:

* Go to <https://support.atlassian.com/contact/#/>
* Select *My Account*
* Click the blue button to go to the next page
* Then select *Reactivate Subscription*
* Fill in the URL and text box, then press Submit

---

Note that if the site is inactive or cancelled, the site data might have been deleted (depending on how long it has been). For data retention information, see [this help page](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/)

Ste
Change e-mail address to company one
Asked by Alexa Darvas:

Dear Support,

Is it possible to change my Atlassian account from personal e-mail (alexandra.darvas@gmail.com) to company e-mail (alexandra_darvas@epam.com)?

Thank you in advance,

Alexandra Darvas


Answers:
author: Tansu Akdeniz
body: Hi [@Alexa Darvas](/t5/user/viewprofilepage/user-id/5440346)

Welcome to the community.

Please check this page: [Change Atlassian account email addresses](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html)
User profile API gives 401 from api.atlassian.com but works with id.atlassian.com
Asked by AJP:

I followed [the API documentation](https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-profile/#api-users-account-id-manage-profile-get) to access my user profile via the API as well as [eventually finding the (bizarre) way to find my account ID](https://community.atlassian.com/t5/Jira-Software-questions/where-can-i-find-my-Account-ID/qaq-p/976527).

On requesting <https://api.atlassian.com/users/712...dce/manage/profile> it returns a 401 however by looking at the profile UI I see it requests <https://id.atlassian.com/gateway/api/users/712...dce/manage/profile> successfully.

Does anyone know why is the documented API gives a 401 unauthorised when the undocumented API is working without problem?


Answers:
author: David Bakkers
body: Hello [@AJP](/t5/user/viewprofilepage/user-id/5433879)

The reason you can't access that endpoint is because it's part of the Atlassian Cloud Admin APIs that are restricted to only being accessible by your organisation's admins.

For your personal account ID, just use the various [Myself endpoints](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-myself/#api-group-myself), such as:

**GET**

```
https://<your_domain>.atlassian.net/rest/api/3/myself?
```


Tags: account

api

documentation
????mail????????? (jasonhou@taitra.org.tw)
Asked by Jason Hou:

![?????? 2024-02-20 133458.png](/t5/image/serverpage/image-id/307348i513F790B0825D234/image-size/large?v=v2&px=999 "?????? 2024-02-20 133458.png")


Answers:
author: Ivanna
body: ?????????????

???????????????... ????????????....

????????????Microsoft?????
Change mail billing adress
Asked by Bianca Zolchow:

The new billing system is in place and somehow our billing address was lost. It was a generic account like bills@organization.com. So I am wondering how I can set this up again?


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Bianca Zolchow](/t5/user/viewprofilepage/user-id/5430714)

Sorry to hear your billing address was lost. You can try the following:  

1. Log in to Atlassian.

2. in the top navigation, select Billing Details

3. Update your address, then select Save Details  

Here's the full support article that talks about the improved billing system and inlcues managing your billing address: <https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-billing-address/#Change-a-contact-address>

comments: author: Bianca Zolchow
body: Sadly this doesn't change the mail address. The postal address was not lost.


author: Mike Lopatenko
body: Same Problem here - I only find the option to change the postal adress, but can?t find where to change the mail adress


Tags: billing
How to unblock my a jira account?
Asked by Youngsudi Vybz:

My ajira account was locked after I tried my time long in


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

What do you mean by "blocked"?

Is it an Atlassian Cloud application that is refusing you access, whilst others (like the Community here) still let you in?

Or is it a Server/DC application? (you'll need to contact your application administrators to ask about that)
Reactivate my colleague account
Asked by Rajeswari Saravanan:

One of my colleague if facing issue when logging in Atlassian account. Getting error as Account is Deactivated.

Tried for various ways but no solution.Please suggest how we can activate the account in Atlassian.


Answers:
author: Jack Brickey
body: Hi [@Rajeswari Saravanan](/t5/user/viewprofilepage/user-id/5430394) , if the issue is that the user cannot log into your Jira instance it could be that an admin has deactivated the account. Please go to settings \> user management \> users and find the user using the search bar. You should be able to reactivate their account by clicking the ellipses to the right. If the user has been deleted then you will need to creat a new account for them.

comments: author: Rajeswari Saravanan
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

Its not jira instance.

She cant login to Atlassian instance where we raise vendor ticket


author: Jack Brickey
body: Could you share the URL so that I am confident in what you are referring to here.


author: Rajeswari Saravanan
body: Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)

[Jira Software Data Center support \| Jira Software - latest \| Atlassian Support](https://support.atlassian.com/jira-software-server/)

Link we are trying to access


author: Jack Brickey
body: The link just goes to the documentation page. in any case I now understand that it is your Atlassian ID account. Please see the response from Nic above as I think that will get you moving it to the right direction.


author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

One quick check - can they try to use the account to log into id.atlassian.com ? If they can log in there (they may need to try the password reset route too), then the account has been deactivated in one of your systems, not as a whole, and you'll need to talk to the system admins.

If they can't get into there, then; There are two ways you can have an Atlassian account:

Managed accounts belong to an organisation. For example, the Atlassian account I use for work belongs to Adaptavist, and when I leave (hopefully for retirement rather than anything else), they will deactivate it. If it is a managed account, you will need to talk to your administrators.

Personal accounts belong to the individual. There are a number of reasons an account may be deactivated, but you will need to ask Atlassian to get it reactivated. Raise a support request at <https://support.atlassian.com/contact>
Request for Jira Access: Verification Email Not Received
Asked by Manikandan:

I recently attempted to register for access to Jira using my email address **kmani@xxx.xxx** , but unfortunately, I did not receive the verification email necessary to complete the registration process.  

Could you please look into this issue and resend the verification email to **kmani@xxx.xxx**?


Answers:
author: RMahajan
body: Hi [@Manikandan](/t5/user/viewprofilepage/user-id/5424974) ,  

You can contact Atlassian support-[Atlassian Support](https://support.atlassian.com/)

Hope it will help

Regards,  
RMahajan
Why am I unable to attempt the assessment for one of the courses?
Asked by Ruba Abid:

Hi team!

I enrolled myself into one of the learning paths, Async Collaboration for Distributed Teams, but unfortunately, after completing all of its lessons, as soon as I jumped into the assessment section, this error message popped up: "We are sorry, but your access to this activity has expired" please help what to do?


Answers:
author: RMahajan
body: Hi [@Ruba Abid](/t5/user/viewprofilepage/user-id/4606336) ,  

I will recommend reaching out to Atlassian Support for further assistance -[Atlassian Support](https://support.atlassian.com/)

Regards,  
RMahajan


Tags: assessment

atlassian-university
How do I stop my account being deleted?
Asked by Roof Mot:

I keep getting emails saying that my Atlassian account will be deleted. I did suspect it to be a phishing scam but wasn't sure and didn't want my account deleted! I looked on my Trello account and can't see any other warnings, how can I be sure my account would be deleted in three days?


Answers:
author: Jack Brickey
body: Hi [@Roof Mot](/t5/user/viewprofilepage/user-id/5421809) , without seeing the email I can't comment if potentially spam. What reason is given for deleting? I know of no reason Atlassian would delete your ++account++ but maybe a reason does exist for such action. The best thing to do is to create a support ticket with [Atlassian](https://support.atlassian.com/contact/#/) to get an official answer.

comments: author: Robert Wen_ReleaseTEAM_
body: I echo what [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) said , but in addition to that, if you do feel that the email is a phishing attempt, you should forward it to abuse@atlassian.com


author: Kieren _SmolSoftware_
body: [@Roof Mot](/t5/user/viewprofilepage/user-id/5421809) if your account is managed, it could be marked for deletion by an admin within your organisation. You should be able to check the validity of that email by going to <https://id.atlassian.com/manage-profile> and checking if your account is managed and/or marked for deletion.

You can read more about deleting Atlassian accounts here <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>

-Kieren  
Co-Founder @ Smol Software \| Ex-Atlassian
Sentence abbreviation for Summary of Story's on the Board
Asked by Stephan Blonk:

Why is there a sentence abbreviation for the Summary of Story's on the Board? There is enough room to show more off the Summary.

Is it possible to show the complete sentence (or as much as possible)?

Greetings,

Stephan


Answers:
author: Bill Sheboy
body: Hi [@Stephan Blonk](/t5/user/viewprofilepage/user-id/4491934) -- Welcome to the Atlassian Community!

Would you please post an image of what you are observing?

I believe the Summary field is limited to 255 characters, and when I tried with a few different board and project types, the full text was displayed.

Kind regards,  
Bill

comments: author: Stephan Blonk
body: [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Hey Bill, thanx for you're answer. Off course :-)

![Jira Board.png](https://community.atlassian.com/t5/image/serverpage/image-id/349414iE3FF4E0FC7125FC4/image-size/large?v=v2&px=999 "Jira Board.png")


Tags: cloud
How do I visually see tasks hierarchy?
Asked by peter gusev:

I have a ticket (well actually 4 or 5 of them) that have a parent ticket (or a story or whatever) which has a parent ticket (or an epic or whatever). And there are also adjacent/siblings on each level.   
Q: how do i visually layout all of them so I can overview a) what I has been assigned to and b) can see the scope of total work (i.e. sibling tickets not specifically assigned to me, but to other team members) so I can stay sane?

Thanks,


Answers:
author: Teresa
body: Hi [@peter gusev](/t5/user/viewprofilepage/user-id/5601299)

To visually layout the hierarchy of tickets in Jira, you can use Advanced Roadmaps. It provides a visual hierarchy with clear parent-child relationships and customizable filters and timeline views. However, **it requires Premium Plan access.**

Alternatively, you can use timeline or Gantt chart plugins available in the Atlassian Marketplace.

I hope it will help!

Teresa


author: Hannes Obweger - JXL for Jira
body: Hi [@peter gusev](/t5/user/viewprofilepage/user-id/5601299)

welcome to the community!

Just to add to [@Teresa](/t5/user/viewprofilepage/user-id/5112919)'s great answer: If you're open to solutions from the Atlassian Marketplace, there are a number of hierarchy-focused apps available that can help here. These apps typically don't require Jira Premium.

E.g., my team and I work on a app that I think you might like, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2821371).

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. You can also view your issues in their default epic/base-task/sub-task hierarchy in just one click, like so:

![default-hierarchy-v3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349251i5F5AD47BA62A12F3/image-size/large?v=v2&px=999 "default-hierarchy-v3.gif")

Every JXL sheet is powered by a JQL statement or saved filter, plus you can apply various column filtering operations directly in JXL - so you have full control over which issues you want or don't want to see.

I should add that JXL can do much more than the above: From support for configurable *custom**issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .

Any questions just let me know,

Best,

Hannes


Tags: cloud

jira-cloud
How turn off security level?
Asked by Andrey Ivanov:

Hi, I have Mattermost Jira integration, there is a feature called Default Subscription Security Level to Empty. How can I turn it off?


Answers:
author: Manoj Gangwar
body: Hi [@Andrey Ivanov](/t5/user/viewprofilepage/user-id/5459964)

To turn off the "Default Subscription Security Level to Empty" feature in your Mattermost Jira integration, you can follow these steps:

1. **Access the Mattermost Admin Console**:

   * Log in to your Mattermost account.
   * Go to the Admin Console by clicking on the three dots in the top left corner and selecting "System Console."
2. **Navigate to Jira Integration Settings**:

   * In the System Console, look for the "Integrations" section.
   * Click on "Jira."
3. **Adjust Subscription Settings**:

   * Find the setting for "Default Subscription Security Level to Empty."
   * Change the setting to "Off" or uncheck it, depending on how it's presented.
4. **Save Changes**:

   * Make sure to save any changes you make.
5. **Restart Mattermost (if necessary)**:

   * Some changes may require a restart of the Mattermost server to take effect.

If you can't find the setting, it might be helpful to check the official Mattermost documentation or consult with your system administrator for specific guidance based on your Mattermost version.

comments: author: Andrey Ivanov
body: Thank you so much


author: Andrey Ivanov
body: Hello! This button didn't work, unfortunately I still get it? How can I tell the difference? Otherwise my integration doesn't work  
![Screenshot 2024-09-25 172626.png](https://community.atlassian.com/t5/image/serverpage/image-id/349284i3FCF2D92719E6C89/image-size/large?v=v2&px=999 "Screenshot 2024-09-25 172626.png")


Tags: cloud

issue-security

jira-cloud
Clonen eines Vorgangs in ein anderes Projekt klappt nicht (automation)
Asked by Kevin Sperling:

Hallo zusammen,

ich habe eine Automation erstellt bei der ein Vorgang nachdem er einen bestimmten Status zugewiesen bekommt automatisch in ein anderes Projekt geklont werden soll.

Das klappt auch! Allerdings sind die Vorg?nge nicht miteinander verkn?pft.

Hierzu habe ich in der Automation eingestellt:  

Verkn?pfte Vorg?nge: wird ben?tigt von / Triggervorgang - allerdings ohne Erfolg. Ich erhalte im Audit-Protokoll immer folgenden Fehler:

##### [Vorgang klonen](https://softfair.atlassian.net/jira/settings/automation#/rule/16739058/597096272) {#toc-hId--1422565586}

Unbekannte Felder w?hrend des Klonens festgelegt. Diese sind f?r das Projekt/den Typ m?glicherweise nicht verf?gbar. ?berpr?fen Sie Ihre Konfiguration f?r benutzerdefinierte Felder. Felder ignoriert --  
Linked Issues (issuelinks)  
Was muss ich hier tun?  
Beste Gr??e  
Kevin


Answers:
author: John Funk
body: Hallo Kevin -- Willkommen in der Atlassian-Community!

K?nnen Sie einen Screenshot der Regel teilen, die Sie bisher haben?


Tags: cloud

jira-cloud