youngmon/atlassian-qna huggingface dataset:
Advanced roadmap hierarchy configuration missing
Asked by Tulip Ai:

Hello

I am attempting to set up my account and currently working on the advanced roadmap hierarchy configuration. I am on the 30 day free trial for premium (if that matters).

I selected the premade template that has initiatives above epics. However, I do not have the option to edit the "advanced roadmap hierarchy" which was said in this doc:

Advanced-planning-questions/Advanced-Roadmap-Issue-Hierarchy-configuration-adding-an-issue/qaq-p/2268111

" To view the existing hierarchy configuration: In the navigation bar, go to **Plans** \> **Settings** , and then select **Advanced Roadmaps hierarchy configuration** from the sidebar."  

It seems silly to have a 30 day free trial and have sections only available if you purchase. So I am sure that is not the case.


Answers:
author: Trudy Claspill
body: Hello [@Tulip Ai](/t5/user/viewprofilepage/user-id/5599502)

Welcome to the Atlassian community.

Those instructions are valid for Jira Data Center, not Jira Cloud.

To modify the Issue Type Hierarchy in Jira Cloud you click on the Plans menu option then select Settings from the submenu.

That will change the navigation panel on the right. There you want to click on the option labeled Hierarchy Configuration.

That will take you to the screen in Jira Cloud where you modify the issue type hierarchy. You will also see that the navigation panel on the left has changed again and you are in the Issue Type Hierarchy option.

The alternate path to the same location is to click on the gear icon near your avatar and select Issues. That will take you to the screen that includes the navigation panel that has the Issue Type Hierarchy option.


Tags: advanced-roadmaps

cloud

jira-cloud
Log transition error in variable so it can be used in comment
Asked by Walter Lamm:

Hi community,

I have an automation that transitions the issue in a specific status when a box is checked in a submitted form.

The problem is this status transition has some validators that can hinder the issue from transitioning. So when the user checks the box the automations tries the transition but when some validation fails the issue will stay in place without the user knowing what happened.

Right now I have a check at the end for the end status which should be the target status. If it's not a generic comment is created that informs the user about some possible causes why it failed to transition.

So my question would be:

Is there a way to somehow log the error message in a variable so I can insert that into that comment?

I can see the error message in the audit log but how can I use it?

Thanks!

![error.png](/t5/image/serverpage/image-id/349289iBE952BC9DDBB3A9E/image-size/large?v=v2&px=999 "error.png")


Answers:
author: Benjamin
body: Not sure it there's a path to log that info in comment. There's an article to setup smart values for debugging automation rules. Possibly you can use it to place in a comment or follow the article for another approach for troubleshooting.

<https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/>

Hope this helps


Tags: cloud

jira-cloud
Are multiple approvers possible?
Asked by Jose Luis Duque:

Hello,

Pertaining to Approvals; can there be multiple approvers for one task/story? Is a log built to centralize approvals given?


Answers:
author: Jan Westphal
body: Hello [@Jose Luis Duque](/t5/user/viewprofilepage/user-id/5601641)  

There can be multiple approvers. Currently the approval feature is only for JSM. There is a support issue though:  

<https://jira.atlassian.com/browse/JRACLOUD-62053>

Check out this workaround for other project types:  
<https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531#M7472>  

Best regards  

<br />


author: Jan Westphal
body: Hello [@Jose Luis Duque](/t5/user/viewprofilepage/user-id/5601641)  

<br />

The Approval Features are currently only available for Jira Service Management.  

there is a Support Issue at Atlassian regarding this Topic:  
<https://jira.atlassian.com/browse/JRACLOUD-62053>  

This Workaround might fit your case:  
<https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531#M7472>  

Best regards


Tags: cloud

jira-cloud

jira-work-management
How can I hide tab from a group users
Asked by Ho Le Duong Nghia:

Hello everyone,

I want to hide one of tab from a group of my users by selecting the security level.

![Screenshot 2024-09-11 122105.png](https://community.atlassian.com/t5/image/serverpage/image-id/346731i4E415C8287A0E808/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 122105.png")

How can I go to select this condition?

Best regards,


Answers:
author: Walter Buggenhout
body: Hi [@Ho Le Duong Nghia](/t5/user/viewprofilepage/user-id/5589405) and welcome to the Community!

That's not possible, I'm afraid. Issue level security is the most detailed level of security you can apply inside Jira. This gives you the ability to hide (entire) issues in a single project for users by assigning a permission level to the issue. You can unfortunately not restrict fields on a screen using that same method.

As a workaround (in company managed projects), you could consider working with the issue screens in your project in combination with your project workflow. In short:

In project settings \> issues \> screens you should see that an issue type is associated with up to 3 screens: one to *create* , one to *view* and one to *edit* the issue. On top of that, you can associate (different) screens with each transition between statuses in your workflow. Such transitions can be defined from and to the same status (e.g. from *In Progress* to *In Progress*). A possible setup is this:

* remove the fields on your tab from the issue type screens where you don't want them;
* create a separate screen with those same fields;
* associate that screen with the transition(s) I described;
* add a condition to those transition based on permissions

This approach is quite complex to set up and is most commonly used to restrict editing of certain fields rather than viewing them. And also for users it is not very transparent, as they need to take action to unhide the hidden fields every time.

Hope this helps!


author: Kishan Sharma
body: Hi [@Ho Le Duong Nghia](/t5/user/viewprofilepage/user-id/5589405)

Welcome to the Atlassian Community!

In Jira, it is not possible to natively hide specific tab groups (field tabs) on issue screens for particular users out of the box. The standard functionality of Jira does not offer a method to manage the visibility of screen tabs or fields based on user roles or groups directly.

You can use **Issue Security Schemes** to limit access to specific data or fields by user role. While this doesn't hide fields in the UI directly, it can restrict access to issues based on user roles, making certain fields less visible.

Please let me know if you have any further queries on this.


Tags: cloud

jira-work-management-cloud
Jira Automation Url format for Notifications (Upcoming/Past Due)
Asked by James Forelo:

Hello Community,  

This is my first post, was wondering if there's a way to change Automation's url format preferences.  

By default, it looks like:  
<https://mbna.atlassian.net/browse/RTP-XXX>  

But instead would like my notifications to instead use the "pop-up" style:  
<https://mbna.atlassian.net/jira/core/projects/RTP/list?selectedIssue=RTP-XXX>  

Currently using the default template, "When a task is near due", for email content:  
**Hello {{distinctAssignee.displayName}},**   
**The following issues are past due:
{{#lookupIssues}}**   
**\<a href="{{url}}"\>{{key}} - {{summary}}\</a\>**   
**{{/}}**   
Thank you,  

James


Answers:
author: Mikael Sandberg
body: Hi [@James Forelo](/t5/user/viewprofilepage/user-id/5588063),

Welcome to Atlassian Community!

The short answer is no, the URL smart value that the automation is using cannot be changed.


Tags: cloud

jira-work-management-cloud
How to import one JIRA business project into another JIRA business project?
Asked by Yasmeen Odeh:

Currently im only able to import one JIRA business project into another software project, but what do i need to do to be able to import it into another JIRA business project?


Answers:
author: Clara Belin-Brosseau
body: Hellon [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617)

If you're seeking for an easy way to **clone all your issues from one projet to another,** you can try our app [Elements Copy \& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2809041&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

![Elements Copy & Sync - Copy issue from one project to another.png](https://community.atlassian.com/t5/image/serverpage/image-id/349308i67A8130BD3174430/image-size/large?v=v2&px=999 "Elements Copy & Sync - Copy issue from one project to another.png")

You can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/copy-all-issues-from-one-project-to-another?&utm_source=community&utm_medium=answer&utm_campaign=question_2809041&utm_keyword=CS&utm_vendorID=4952).

The app is for **free during 30 days** (and it stays free under 10 users).


author: Nikola Perisic
body: Welcome [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617)

You need to bulk move the issues from that project to the new one. ![Screenshot 2024-09-11 at 11.51.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/346785i740F92A65762D678/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 11.51.32.png")![Screenshot 2024-09-11 at 11.51.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/346784iA6A70A49C5BC8E6B/image-size/large?v=v2&px=999 "Screenshot 2024-09-11 at 11.51.42.png")

Navigate to Issues and then click on three dots and click Bulk change issues and then for the action select Move Issues. Choose your new project as the destination.


author: Rilwan Ahmed
body: Hi [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617) ,

Welcome to the community !!

Did you try CSV import ?

<https://support.atlassian.com/jira-work-management/docs/import-data-into-a-business-project/>

comments: author: Yasmeen Odeh
body: Thanks [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) I'll try it, but i thought since the project is already on JIRA, there would be a way to import it directly into another project, rather than export it as CSV and then import it again!


author: Rilwan Ahmed
body: [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617) ,

You can use bulk edit and do the bulk move  
<https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/>


Tags: cloud

jira-work-management-cloud
can I change premium version to basic version?
Asked by Jackie Z:

We only have 4 employees, but leaning how to use it now. I don't know why premium was chosen. Can we change the version from a premium to basic version? Thanks


Answers:
author: Dan Breyen
body: Hi [@Jackie Z](/t5/user/viewprofilepage/user-id/5587046) welcome to the community! Yes, you can switch to the standard version,

We don't have many user, but certainly were debating functionality between Standard and Premium. For now, we went with Standard.

Under settings, whomever's the System Administrator can go to Billing and change your plan.
Creating an intake forum for an existing project
Asked by Jerod Pennell:

Hello - i am looking to create an intake forum within a project we already have. How would i go about this? Am i able to create a page such as a project page product requirements or do i need to approach it from a different angle?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. If you are using JWM project template then you can explore "Forms" within project.

![Screenshot 2024-09-06 at 11.22.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345920i0153F88783A0F595/image-size/large?v=v2&px=999 "Screenshot 2024-09-06 at 11.22.17?AM.png")


Tags: cloud

jira-work-management-cloud
Autocomplete field in Create issue window no longer suggests client names
Asked by Ken Jacobs:

I used to be able to start typing the first letter of a client in the Client Name field in Create an issue and it would suggest the full name. It no longer suggests names (which I had used before). I can't remember if it is a custom field or not![jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345853i48EBA9735AB86094/image-size/large?v=v2&px=999 "jira.jpg")


Answers:
author: Pablo Vergara
body: Hi [@Ken Jacobs](/t5/user/viewprofilepage/user-id/609929)

Knowing the field type currently used for "Client Name" would be critical. Is it a regular user picker field type? Does some third-party app provide that custom field?

You can ask your Jira admin to check on the field type and confirm it.

If a regular user picker is used, the User Picker's auto-suggest feature requires the Browse User's [Global Permissions](https://confluence.atlassian.com/jira/managing-global-permissions-185729559.html) to work. Please ensure this permission is correctly assigned to the logged-in user.

Also, make sure proper filtering is used ("Enable group or project role filtering" option) on the user picker if enabled.

I hope this helps you get to the root cause of this incident.

Best regards,

- Pablo / SSE - Service Rocket

comments: author: Ken Jacobs
body: Thanks for the detailed reply. I am the admin and only user.

Here is some infor attached.![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346048i8F92AE0548E34999/image-size/large?v=v2&px=999 "jira1.jpg")


author: Ken Jacobs
body: I think it was just autocompleting. No third party app involved.


Tags: cloud

jira-work-management-cloud
Which Jira\atlassian product handles software change management?
Asked by lbj:

Support for application changes.

The support for software\\system changes (change-ticket) to determine the following: -changes were communicated to both affected internal and external users. -changes were authorized and approved by management prior to implementation. -change requests were documented and tracked in a ticketing system. -changes to determine that a code/peer review was systematically required prior to deploying the PR into the production environment. -determine that system\\software changes were tested prior to implementation -documented policies and procedures were in place to guide personnel in performing risk mitigation activities.


Answers:
author: Rishabh Jhawar
body: **Hi [@lbj](/t5/user/viewprofilepage/user-id/2645077) ,**

Welcome to the community!

Software change management can managed by both Jira and Jira Service Management (JSM). Since you want to have an external access too, JSM is the best option for you as JSM allows external access.

**Regards,**

**Rishabh**


author: Jim Knepley - ReleaseTEAM
body: I've seen SCM done with Confluence (mostly for the calendar integration with Jira) and Jira Software workflows. Make an SCM-specific project for documentation and leverage the workflow to satisfy your approval needs. Work up procedures and reports to capture approval timeframes, re-scheduled changes, failed changes, etc.

I would caution you against going too crazy using Jira like this, you'll end up with a burdensome process that nobody uses and work comes to a halt. In my experience, Jira should support a *Change Advisory* process, not *Change Approval*.


author: Gustavo Moraes
body: Good morning, [@lbj](/t5/user/viewprofilepage/user-id/2645077)

I believe what you're looking for is JIRA Service Management ([ITSM Software Features \| Atlassian).](https://www.atlassian.com/software/jira/service-management/features/itsm#change-management)

If your company has a Dev team, you could integrate JSM and Jira Software, to streamline the information update between your teams.

If you're looking for more information, check below:

Jira Software [Jira \| Issue \& Project Tracking Softwar](https://www.atlassian.com/software/jira)[e \| Atlassian](https://www.atlassian.com/software/jira)

Jira Service Management [Revolutionize IT Support with Jira Service Management (atlassian.com)](https://www.atlassian.com/software/jira/service-management)

Thanks!

comments: author: lbj
body: Ok, great advice! Thanks!


Tags: cloud

jira-work-management-cloud
How can i log/commit admin/workflow/automation changes to GitHub
Asked by Luc Comeau:

Is there a way that i could commit my changes to my jira platform to git hub for auditing changes in configurations and automation?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. One option that I could think of is to use smart commits with Github and add comments. <https://support.atlassian.com/jira-cloud-administration/docs/enable-smart-commits/>
Quando crio uma repeti??o de tarefas, porque n?o aparece no calend?rio nos pr?ximos meses?
Asked by Mar?lia Hilsdorf:

Ol?, quando incluo um cart?o com repeti??o ele n?o gera para visualiza??o nos pr?ximos meses. Tem como mudar isso?


Answers:
author: Trudy Claspill
body: Ol?,

Bem-vindo ? comunidade Atlassian.

Exatamente quais etapas voc? est? usando para criar uma tarefa repetitiva?

---

Hello,

Welcome to the Atlassian community.

Exactly what steps are you using to create a repeating task?
> When I create a repeat of tasks, why doesn't it appear on the calendar for the next few months?
>
> Hello, when I include a repeating card it does not generate it for viewing in the next few months. Is there any way to change this?
Add a User to Confluence
Asked by Crystal Daris:

I am trying to add users to my confluence space, **Global Payroll - Employee Payroll Support**but I'm not able to locate one employee in particular. The employee is active and works for the company. Why am i not able to locate them?


Answers:
author: Mohamed Benziane
body: Hi,

Can you make sure that this user has a confluence licence ?


Tags: cloud

confluence
Link automatically created issue on Workflow transition to parent of source ticket
Asked by Maik Pomp:

Hi,

we're using a customized worfklow for one of our processes. It's is a workflow for subtasks of another issuetype. Within this workflow one can trigger a transition, that clone the current issue (Scriptrunner follow-up function), changes the issuetype (of this specific issue - this subtask) to another on. This newly created issue isn't a subtask anymore (due to internal demands to implemt it that way). This leads to the problem, that the newly created issues are linked to the subtask but not to the parent. Is there any way to solve this?

Kind regards

Condition for the Scriptrunner action:

![condition.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345270i2B1A7028CB6E516D/image-size/large?v=v2&px=999 "condition.PNG")

additional actions:

![action.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/345271i783668679CC6863E/image-size/large?v=v2&px=999 "action.PNG")

Can't i just "save" the parent id and link the parent to the newly created issue as doAfterCreate action "relates to"?

FYI: Parent = Audit, Subtask = Finding, Clone from Finding = Action (to fix the Finding) which isn't visible on the Audit (Parent).


Answers:
author: Luka Hummel - codefortynine
body: Hi [@Maik Pomp](/t5/user/viewprofilepage/user-id/2729077)

To solve your issue, you could consider using our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2801799), which allows for cloning issues with customizable settings, including preserving parent-child relationships. With it, you can ensure that the newly created issues retain the links to the original parent issue. This could be set up to work during your workflow transitions with a [Deep Clone post function](https://documentation.codefortynine.com/deep-clone-for-jira/workflow-post-functions-and-jira-automation?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2801799), maintaining clarity between subtasks and parents, even after cloning.

comments: author: Maik Pomp
body: We're still using Datacenter and i don't see this changing anytime soon :/
Form per issues type
Asked by Yves Defossez:

Hi, in our project we have 3 issues types "new design", "revision" and "technical support".

When I create a new form it says in the top left corner "new drawing" with the following explanation:

"Receive different types of work. Each type will have different form fields depending on what kind of information you want to collect".

What I want to do is only create "New drawing" issues from this form but it lets the user select any of the 3 types even when Jira provides this explanation. Each issue type has the same fields and when editing the "revision" form, also the fields from the other issue types are removed...

Any help on this?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly let us know whether you are using JSM project or different project template ?
How to create custom labels that are visible only to my project
Asked by evan_dickson:

I am trying to figure out how to create labels that will apply to only my project, given that there are \~150 other projects in my company and I don't want to clutter the labels for all the other people out there.

I have a company managed project, in case this means I specifically can not accomplish this on my own. I have Project Lead access on this project.

My available issue types are Epic, Bug, Story, Task.

I have made a custom field that was a label type, but have not found a way to apply it to my issues. I'm not sure if I do manage to apply it to my issues, if that won't also affect all other projects since I expect Epic, Bug, Story, and Task are issue types for all projects.

Do I need to also make a custom issue type / have someone in corporate do it for me? Is there some other way I can create labels that apply to only my project without cluttering others' projects?

Thanks!


Answers:
author: evan_dickson
body: I've tried components, but failed. I was able to create them, but the Zephyr plugin only allows 1 component to be linked to a test (and my need for labels, or a substitute for them, is to sort/filter/organize tests).

Any chance that any of y'all have found a way to make Zephyr allow linking to n components instead of just 1 component?


author: Marion Richardson
body: This is a really helpful topic thank you. Something I need to sort for our \>80 projects. I am just learning about the screen config so that is also an action on me.


author: Lee Stanton
body: To create labels that apply only to your project without affecting others, consider using **components** or **custom fields** rather than global labels. Components are project-specific and can help organize work within your project.

Since you're using a company-managed project, you can:

1. Go to **Project Settings** \> **Components**, and create components that can be specific to your project.
2. If you've already created a custom field, you may need to ensure it's correctly associated with the screen for your issue types (Epic, Bug, Story, Task) within your project. Go to **Project Settings** \> **Screens**, and make sure the custom field is added to the appropriate screen.

No need for a custom issue type unless you have very specific needs.


author: Sebastian Krzewi?ski
body: Hi [@evan_dickson](/t5/user/viewprofilepage/user-id/5583066)

By default if you will ad label it will be visible for all projects. To have something more unique to your project the best will be to use components or create custom field/use existing one with context set to your project.

Regards,

Seba


Tags: cloud

jira-work-management-cloud