youngmon/atlassian-qna huggingface dataset:
Why don't some of our digital objects display?
Asked by Donna Campbell:

I have 3 digital objects to test thumbnail display issues.

1 works and 2 do not.

The one that works has a URL ending in .jpg.

The two that do not, work do not have a URL ending in .jpg. The link is found on our Google Drive set up for public viewing access.

I have looked over the documents for managing digital objects and making representative.

Furthermore, one of the 2 that does not display thumbnails also does not have any link to click to view the image.

We recently updated to version 3.5.1 to enable the Make Representative function.

Please advise.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: Hi [@Donna Campbell](/t5/user/viewprofilepage/user-id/5568613)

Are you on Cloud or Data Center? You state cloud, but you mention upgrading.

What did you update to version 3.5.1?

If they do not an jpg ext do they have any extension? What file type is it?

Thanks

Shawn


Tags: cloud

confluence-cloud
Qual o valor para a empresa ser um usu?rio premium
Asked by Weverton Sampaio:

Boa tarde,

Qual o valor para se tornar um usu?rio premium?


Answers:
author: Samuel Gatica
body: Hi [@Weverton Sampaio](/t5/user/viewprofilepage/user-id/5568584)

Welcome to the community!

Please check this page <https://www.atlassian.com/software/pricing-calculator>

Best regards

Sam


Tags: atlassian-accounts

cloud

confluence-cloud

not-applicable
BUG: When in Page Edit mode the "Copy link to heading" feature puts the wrong link in your clipboard
Asked by CR:

When editing a page in Confluence Cloud, the "Copy link to heading" feature seems broken (unless I am missing something). It gives you the "edit-v2" version of the link, rather than the saved-page version of the heading link. The user has to know to copy the heading link before they go into Edit mode, otherwise they will save their page with Edit links, not navigable heading links. This is not a good workaround.

**For example, it should put this in your clipboard:**

```
(mysite).atlassian.net/wiki/spaces/(spaceKeyID)/pages/(pageID)/(pageName)#(headingName)
```

**But it actually puts this into your clipboard:**

```
(mysite).atlassian.net/wiki/spaces/(spaceKeyID)/pages/edit-v2/(pageID)...
```

++**Steps to reproduce:**++

1. Create and save a new Confluence page with at least one heading

2. Edit the page, go to that heading and click "Copy link to heading" (notice, it puts the wrong link in your clipboard, when it should give you the non-edit version)

**++Risk to User / Threat to Product Value:++**

If the user doesn't realize this (which I didn't until I had create a bunch of pages with bad links) then their links will actually open Edit mode and not navigate to the heading as intended. This manifests itself as a bigger risk if you work in a high-trust environment and allow many editors in your Confluence space.

*Note: We've reported this bug to Atlassian, but let me know if there's a better workaround/way I can make this not a pain. Thank you.*


Answers:
author: Dan Breyen
body: [@CR](/t5/user/viewprofilepage/user-id/5517522) do you have the Atlassian ticket number? It might be helpful to other users to post that here.


Tags: cloud

confluence-cloud
How do I hide the mouseover chain copy icon?
Asked by Aaron Castor-Katz:

**The Context**

Confluence recently added a mouseover icon that pops up when you put your cursor near a line in edit mode.

![Screenshot 2024-08-14 at 11.04.57?AM.png](/t5/image/serverpage/image-id/341804iC06A16536A7C6C4E/image-size/large?v=v2&px=999 "Screenshot 2024-08-14 at 11.04.57?AM.png")

**The question**

How do I disable this icon? I'm not an admin (and I shouldn't need to be one) - I just don't want to see this icon when I'm editing pages.

**The problem**

This icon is placed in *exactly* the wrong spot. That's where I *always* go to click when I want to position my cursor at the end of a line. And, if I have something in my copy/paste buffer that I'm trying to insert, it gets replaced by the link to the line. Which I didn't want to put in my copy/paste buffer.

This interrupts my workflow, forcing me to go back and copy whatever it was I previously copied. While this may seem like a minor inconvenience, it's incredibly annoying, it can be hard to find the copied object (it's common for people to have dozens of tabs open across multiple windows open across multiple desktops, all at one time, and you just forced me to go searching through tabs to find what I had just painstakingly located and copied). It also results in me trying to find a solution for this bad UI design, further interrupting my workflow.

And this happens *all the time*. The trap nature of the UI makes it trivially easy to forget that this feature exists - a feature I do not want and do not intentionally use, and therefore should not have to waste brainpower to remember it's there so that I can actively avoid it when it tries to trap me.

**Confluence Suggestion**

The onmouseover nature of the icon is problematic in itself - it's not responsive UI, it's trap ui - it traps the user who sees the UI into believing it's safe to perform an action (move the mouse to that location and click) and instead traps them into copying a link into their buffer. If this feature were actually desired, it should be moved *outside the editable area* - into a border, preferably to the *left* of the heading, in the whitespace area where nobody can edit. This, at least, would remove the trap nature of the UI feature.

And it should always show, not just show when the user mouses over the area where the icon would appear.


Answers:
author: Shawn Doyle - ReleaseTEAM
body: I tested this on one of my cloud instances I am seeing mostly the same behavior, however with a twist of the type of link, if it is a document link I don't get the link icon, I get a pop up with the link icon and a couple of other options.

I must have missed the announcement that this behavior was "improving".


Tags: cloud

confluence-cloud
Multiple Community Accounts
Asked by JanR:

Hi,

over the last years I followed the community once in a while. Today I found out that, by accident, I used three different accounts to register \& work on: Work, Private \& AUG leader account.

Is there a way to consolidate all accounts?

Cheers,

Jan-Peter


Answers:
author: Monique vdB
body: Hi [@JanR](/t5/user/viewprofilepage/user-id/992330) -- I do see on the back end that you have three different accounts. There's no super easy solution for this that I know of, but we're working on getting some documentation up about this with the help of our devs. Do you know which account you'd like to use as your primary community account?

comments: author: JanR
body: Hi, I would prefer my AUG account.


Tags: feedback
Alternative for "basic auth" and "trusted applications" for application links
Asked by Michael T.:

Hi,

Since recent versions of the Atlassian application links library, the two authentication types "basic auth" and "trusted applications" are not available anymore. Instead, only OAuth and "OAuth impersonation" are supported.

Is there still a way to use one of the two mentioned removed authentication schemes with application links? E.g., what do you do when you want to link two Atlassian applications, but some users only have an account in one of them but you still want to allow them to access information of the other app where they don't have an account?

Thanks,

Michael


Answers:
author: Shaun S
body: Hi Michael,

<br />

The basic auth and trust application link types were removed in version 5.2 of the application link plugin. OAuth is the only authentication type that can be configured after this version. The recommended way to provide an unlicensed user access to a resource is to grant anonymous *read-only/browse* access to the project associated with that resource. I was able to find a comment in this feature request [https://jira.atlassian.com/browse/JSDSERVER-4151](https://jira.atlassian.com/browse/JSDSERVER-4151?focusedCommentId=942318&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-942318) in which a user reported being able to configure legacy application link options by appending *?legacyEdit=true* to the application link configuration page. Since the legacy authentication options are deprecated, your mileage may vary on whether this works or will work in the future though.


Tags: application-link

atl-dev

developer
Can't change e-mail or delete an Atlassian account
Asked by francescocortese:

Hello,

I tried to change e-mail to my main account but I received this email:

"Your email change request could not be processed because is already associated with another Atlassian account."

I tried to close/remove the other second old account so I could change the e-mail via this link: <https://id.atlassian.com/manage/close-account>

but doesn't work, just load and load and load...

<https://www.dropbox.com/s/5w8i3i096k7w2n1/Screenshot%202018-03-01%2016.35.14.png?dl=0>

Both are gmail account, how I can close and remove the second account so I can use that e-mail for the first main account?

Thanks,

f


Answers:
author: Ana Retamal
body: Hi Francesco! Can you try using that link to close your account again? If it keeps loading it might be something related to your browser, in that case you could try a different one or the incognito mode, and make sure you're logged into the account you'd like to close.

If you're still having issues, let us know!

Best regards,

Ana


author: Morgan Knicely
body: To remove the account that has the email you want to use, you must login using that account and go to the close-account link. I suggest trying this using Incognito (Chrome) or Private Browsing (Firefox) window so you can be absolutely sure what account you are logged in with.

1. Open an Incognito or Private Browsing window.
2. Go to <https://id.atlassian.com/manage/close-account>
3. Login with the old account that has the email address you want to re-use.
4. Follow the instructions.
5. Close the browser window.
6. Now go to <https://id.atlassian.com/manage/change-email>
7. Login with the account you want to keep.
8. Follow the instructions to change your account email address.

If the above doesn't work please contact us so we can help you sort it out: <https://www.atlassian.com/company/contact/general-inquiries>

Cheers,  
Morgan.

comments: author: Martin Jel?nek
body: <https://id.atlassian.com/manage/close-account> doesnt work, there are some info about account deletion but the link doesnt remove account anymore.


author: bhavin.patel
body: Same issue i have. I have deleted account created with new Email Id. On deletion, i received email saying "Your Atlassian account will be permanently deleted soon". I hope after deletion i can updated current account with new Email ID.


author: Kiran
body: Hi Ana Retamal Ortiz,

I want to delete my this account \& want to link this current email address with my another atlassian account.

could you please help me as soon as possible.


Tags: account

administration

atlassian-account
Atlassian Support Account
Asked by Avinash Singh:

How can I change my logon id for my atlassian support profile.

When logging support requests, I get the email notification stating my ticket was created but when I navigate to it I get a permission denied error. I also cannot see any of my logged requests under MY Requests.

Looking at my profile on id.atlassian.com my username is xxx.co.za and email is xxx.co.za.

My profile on support.atlassian.com automatically logs me in and my notification email is xxx.co.za but my log in with username shows as xxx.com and I am unable to change it.

I suspect that the tickets are been created under the .com address but I have no way of accessing it.

It looks like my profile data is conflicted in some way. I did rename my account from .com to .co.za some time ago.


Answers:
author: Shannon S
body: Avinash,

Your Service Desk ticket with Jeffrey is under your \*\*\*\*.co.za account. I wasn't able to find any tickets under the .com version of your domain.

Please also note your username is always the same as the email address on your Atlassian ID account.

Is the ticket I mentioned the one you're looking to access? I've alerted Jeffrey in your ticket to your issues accessing so he may be able to assist you in your support ticket with more clarity.

Thank you for your understanding!

comments: author: Avinash Singh
body: Hi Shannon,

The ticket im trying to access is   
<https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-31068>

Regards,

Avinash


author: Avinash Singh
body: I have also raised the issue here:

<https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-418870>

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/16228i0B6AD22C82152A98/image-size/large?v=v2&px=999 "image.png")


author: Shannon S
body: Avinash,

I see that Anastasia is helping you with the issue in the CA ticket, so I will let her continue to troubleshoot there. It does appear that you have two accounts in our support system so we will work through that to determine the issue.

Kind regards,

Shannon


Tags: account

atlassian-support
Can i print a receipt from a bill that I paid last year online
Asked by Johan Peters:

Can I print a receipt from a bill that I paid last year online


Answers:
author: RianS
body: If you paid online through Atlassian, you can check and see if it appears at <https://my.atlassian.com> under your account. Click on "Orders" at the top menu and see if it appears there under the invoices tab. You can then click on the invoice link next to the order you want to print and it will download a PDF.


author: Johan Peters
body: Can I print a receipt from a bill that I paid last year online


Tags: billing
How to contact support?
Asked by teamcityvp:

I attempted to use the Atlassian Support Tools in my Confluence instance to create a ticket yesterday for support. Outbound email is functioning, and a test email did work to myself. I received no confirmation of my support case yesterday or today. So I tried to go to <https://support.atlassian.com/contact/#/> to open a case. I filled out all the fields, but it can't find my SEN. I am pretty sure my SEN is valid because my contract is not expired. I got "Sorry, we can't find this SEN". I tried it with and without the SEN- prefix. Is there a problem with Atlassian right now? I'd love to get support on my original issue.


Answers:
author: Andy Heinzer
body: Hi,

I am not aware of any problem with creating a support case on our site at the moment.

For Confluence you should be able to use the SEN there, provided it is still listed as not expired. If it is expired, or your license is a starter license (10 user limit), then your support request would actually be directed here to Community.

Our Community site is another form of support, however it is not a private, 1:1 support that our standard support offerings entail.

Alternatively you should be able to login to your <https://my.atlassian.com> in order to make sure that you have the correct SEN number. Both the billing and technical contact on your account will have access to the SEN and the license key.

It is expected that you would enter this with the prefix 'SEN-' and then your number. Another possibility is that the license in your Confluence application could have expired, but the application would still work. You would just be denied the ability to upgrade that application and the ability to obtain standard support from that instance until such time that the active license is applied. This is more common than you think since many installations continue to use the expired license until they want to upgrade or need support.


Tags: account

atlassian-support
Why is it so difficult to do an annual renewal?
Asked by TCC Committee:

Shouldn't this be a simple thing? I am totally unable to find where and how to do a simple "keep my account the same for anther year here's my money."


Answers:
author: TCC Committee
body: Never mind. Found it. Finally! The correct answer to my question is: "Go to your my.atlassian.com admin account and click the "orders" tab. That's where it is. Jeesh!


author: Anastasia Semenko
body: Hello there,

thanks for your question.

It is possible to set your Atlassian Cloud site to automatic renewals, so every next annual subscription will start automatically and the renewal payments will be charged from your credit card.

The main billing contact of your Atlassian Cloud site can login to their my.atlassian.com account and set your annual subscription from "auto-quote" to "auto-renew".

If you will need help setting your account to automatic renewals, please drop us an email at sales@atlassian.com - we will be happy to help.

Cheers,

Anastasia

comments: author: TCC Committee
body: Thank you for taking the time to answer my question. This answer was not helpful. I do not see anywhere that allows me to reset my annual subscription. I am shocked that a simple thing like renewing one's subscription is so not obvious and easy My subscription is about to run out.

.


Tags: atlassian-support
When a license is shown on "Your Licenses" tab?
Asked by atlassian_avoset_fi:

The rules when license is located on "Your Licenses" ?

Sometimes same license is shown on both tabs.


Answers:
author: Olli Saranen [olli.saranen@avoset.fi]
body: The other tab is "End User Licenses".

/ Olli

comments: author: Shannon S
body: Thank you Olli,

Can you tell me exactly where you're seeing this? I'm having a look at my.atlassian.com but I don't see either tab there.

Feel free to send a screenshot but censor out any personal information.

Regards,

Shannon


author: Olli Saranen [olli.saranen@avoset.fi]
body: Hi Shanon,

The reason why you do not see this tab might be that I have an Partner acccount.

Here you have an image.

![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/17207i9C66AECD9A6656D8/image-dimensions/532x195?v=v2 "Picture1.png")

/ Olli


author: Shannon S
body: Hi Olli,

I spoke with the Advocates, and they let me know that you have two tabs because you're signed into a Partner Account.

The "Your Licenses" tab is for your own licenses, and the "End User Licenses" is for your customer quotes.

I hope that clarifies things. Let me know if you have any further questions.

Regards,

Shannon


author: Olli Saranen [olli.saranen@avoset.fi]
body: Hi Shanon,

Yes, I now have the rule:

"When you are added as a contact in the license then it shows up as "Your license", if you are only the billing contact in the quote (not in the license) then it will show up in "Your end user" licenses"

Thanks!

Olli


author: Shannon S
body: No problem, Olli! Glad it's clear.

Take care, and have a pleasant weekend.

Regards,

Shannon


author: Shannon S
body: Ollie,

Can you clarify which other tab you're referring to?

Shannon

comments: author: Olli Saranen [olli.saranen@avoset.fi]
body: Hi Shanon,

The other tab is "End User Licenses".

I am refereing here to my.atlassian.con site.

/ Olli


Tags: account

atlassian-support

licence
https://my.atlassian.com/products/index doesn't load license details
Asked by Kishan Patel:

I'm attempting to update billing details as our instance is down, but cannot see the license under my account (see below). Not sure why this happened as we weren't informed of failed billing or anything. There is a chance billing would have failed because the corporate credit card has changed. But, this doesn't change the issue of not being able to see licenses under my account.

![Screen Shot 2018-02-20 at 10.33.16 PM.png](/t5/image/serverpage/image-id/15406iE880955D07C2F0F3/image-size/large?v=v2&px=999 "Screen Shot 2018-02-20 at 10.33.16 PM.png")


Answers:
author: Shannon S
body: Hi Kishan,

Our Customer Advocates team will need to look at your exact account details, and for your privacy, I have moved your request to a support ticket with the team.  

They will be reaching out to you shortly regarding this issue.

Thank you for your understanding!

Regards,

Shannon


Tags: account

atlassian-account

atlassian-support

billing
Verification email not sent
Asked by theboss cap:

I made an account and i have been waiting for the verification email to come for a long time , but nothing yet .

( So i connected with google account to contact you)


Answers:
author: AnnWorley
body: Hi -

I cannot find an Atlassian account with the email address you are using for this post.

* Please let me know the URL where you made the account.
* I emailed the google address to contact you so I can take a closer look.

Cheers,

Ann

comments: author: theboss cap
body: This is not the account i m intersted in ! I told you i connected with google account to contact to you ..my email is \<sotiropoulos_john@yahoo.com\> .I created the account in <https://kotsovolos2.atlassian.net/> .Thank you


author: AnnWorley
body: Hi John,

I understand you used a google account to contact us on the Community, your email address is sotiropoulos_john@yahoo.com. I emailed you because I was not sure you would want your real email address posted here.

The Cloud instance shows you were active in Jira yesterday (scroll right)

![Screen Shot 2018-02-27 at 4.04.43 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/15982i321F1B4A3E4B2489/image-size/large?v=v2&px=999 "Screen Shot 2018-02-27 at 4.04.43 PM.png")

I sent a reset password request from the instance just now. Please let me know if you receive it.

Thanks,

Ann


author: theboss cap
body: Hi !

Thans for the help , i managed to log in but today i tried log in again and it need email verification again ! And i see no email ... Does it affect that i log in from different pc and different ip ?


author: AnnWorley
body: Using a different computer should not cause the Cloud instance to require email verification. I opened a support ticket for you under sotiropoulos_john@yahoo.com. Please let me know if you don't get the email from our support portal.


author: theboss cap
body: I got it , thanks


author: AnnWorley
body: What a relief. I hope we can resolve this without taking up too much more of your time. Thanks for being a good sport.


author: Monique vdB
body: [@theboss cap](/t5/user/viewprofilepage/user-id/1191615) sorry about this! Did you check your spam folder?

comments: author: theboss cap
body: yeah i did ..still nothing


Tags: atl-cloudmisc

cloud
Verification email not sent
Asked by lorenzokramer:

I've never received a verification email. Even after changing my email to get my account verified, I can't change it back to the other e-mail.


Answers:
author: Shannon S
body: Lorenzo,

Could you let me know what platform this is in reference to?

Regards,

Shannon


author: Krzysztof Skotnicki
body: secure/admin/OutgoingMailServers.jspa

You must configure

### SMTP Mail Server {#toc-hId-1594046708}


Tags: account

atlassian-account

email
Atlassian Support website not working?
Asked by Mark Finta:

I can't login to make a support request. I go to support.atlassian.com, scroll down to the bottom and hit "Log in to contact support", it loads to the page to make the support request, but then before I can start typing in my information, forwards me back to support.atlassian.com. Is anyone else having this problem?


Answers:
author: Brant Schroeder
body: Mark,

Just checked it in multiple browsers and it is working fine. Have you tried clearing your browsers cache? Maybe Atlassian made a change to their site and the cache is giving you problems.


Tags: account

atlassian-support
Billing account
Asked by Blanca Navarro:

It is possible to have just one bill for Altassian, I have bitbuket on one side and Jira/confluence on other, but I want to have just one bill from your company

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: Raise a request via <https://support.atlassian.com/contact> - that will guide you to the right place.


Tags: cloud