youngmon/atlassian-qna huggingface dataset:
Using Plans and Advanced Roadmaps across multiple teams - looking to knowledge share!
Asked by Lynn Wilson:

Hello! I am a Delivery Manager/Product owner for a Data Services Group. We are standing up practices, standards and beginning to use Plans/Adv Roadmaps across 6 teams. I would like to talk to folks that have stood this functionality up and are actively using the products to knowledge share and glean whats working for you and what pitfalls you have had so I dont fall in them!

If you are interested in sharing with me, please reach out to me!


Answers:
author: Michael Yaroshefsky - Visor for Jira
body: Hi [@Lynn Wilson](/t5/user/viewprofilepage/user-id/5398205)  

Welcome to the Atlassian Community.  

Setting up Plans (Advanced Roadmaps) across 6 teams can be daunting. However, these basic tips can help you as you start to plan:

1. **Make sure you align everyone on strategic goals**. When you clearly define objectives, this can help all teams perform better.
2. **Define ownership** so each team member knows which tasks they need to complete and by which date.
3. **Avoid static roadmaps:**each roadmap should adapt to the changing priorities of each team.
4. Continue to **keep the communication open** and transparent.

**Pitfalls to consider** . One of the pitfalls you might run into is presenting up-to-date information to senior stakeholders who only want a high-level view or making large bulk edits easily if things change without warning. You may also want to add milestones to highlight critical points in your roadmap, which will require a third-party tool. Lastly, you also didn't mention if all six teams are in-house or if some teams are external contractors *without* access to Jira. (Sharing up-to-date information and controlling what external stakeholders see is another thing you want to be mindful of)   

The Atlassian marketplace has a good selection of apps you can consider using to enhance your Plans (Advanced roadmaps). One app you can try is Visor, which gives you

* **Bi-directional integration** that honors the parent-child relationships you have in Jira and allows you to make bulk edits before pushing them to Jira. (Or create new tickets if you want)
* The ability to **visualize your roadmaps with milestones**to highlight critical checkpoints.
* The option to**create custom views** for different project stakeholders.
* **Control the access you give** to certain stakeholders, including those who don't use Jira.

Find Visor on the Atlassian marketplace here: [https://marketplace.atlassian.com/apps/1226209/visor-flexible-?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1226209/visor-flexible-?tab=overview&hosting=cloud)  

Keep in touch so we can hear how your planning is going,  

Michael  

comments: author: Lynn Wilson
body: Thank you Michael, that was insightful and I think I'm on the right track. All of my teams in are internal so it makes the sharing of information a bit easier without boundaries.
Keyboard shortcuts
Asked by Flower7C3:

On MacOS JIRA application there are no keyboard shortcuts similar like already exists in JIRA web version.


Answers:
author: Dan Breyen
body: [@Flower7C3](/t5/user/viewprofilepage/user-id/1501363) are you referring to shortcuts available inside of a browser on a Mac? I believe that's the only way to access JIRA now. I can't find a MacOS app for Jira with the latest OS. If you're referring to the browser, if it's working differently on a Mac, I'd suggest opening a ticket with support.


author: Piotr Mionskowski
body: I'd really love that feature.


Tags: mac

mobile
How to create issue filter in Jira without affecting already existed issue filter by columns alignm?
Asked by Jayachandran Chandran:

Actually I tried to create new issue filter in Jira by aligning columns as per the requirement of new issue filter. But, it affects the column aligment on existed issue filter ( so the existed filter's column alignment is also changed by creating new issue filter with new column alignment)


Answers:
author: Vikrant Yadav
body: Hi [@Jayachandran Chandran](/t5/user/viewprofilepage/user-id/4030475) first create a filter and save the filter, then open the same filter which you created and select column by using the Filter tab in column, it will not effect other filter columns.![filter icon.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/104618iD838CD3E0995FCFC/image-size/large?v=v2&px=999 "filter icon.JPG")

This issue is already fixed by communtiy :-

<https://community.atlassian.com/t5/Jira-questions/Favorite-filters-not-saving-columns/qaq-p/232603>

<https://support.atlassian.com/jira-core-cloud/docs/save-your-search-as-a-filter/>


Tags: desktop

mobile
Cannot login with Jira mobile app
Asked by Taeke de Jong:

I downloaded the jira server app on my private iphone. The url is https://base_URL/jira.

When I do "Next" I get this error:

Login Error: **An unspecified error occurred**.

the Jira server version is v8.5.4

Jira works perfect when I use Safari on my iphone

With kind Regards

Taeke de Jong


Answers:
author: Ivan Halits'kyi
body: Could you please create a [support](https://support.atlassian.com/) ticket? it would be more convenient to investigate the issue that you see.  
Or I can ask the support team to create a ticket on your behalf.Screenshots, Jira details, networking details are needed to understand your issue. We found it common when something doesn't work properly due to requirements of connectivity, or some configuration on Backend. Unfortunately, each *Jira/Confluence* Server/Data Center has a unique setup and may cause issues. Or if a bug we need to reproduce it thus all prerequisites are important.


author: Matt Doar
body: Check your admin hasn't disabled the mobile app plugin module inside Jira?

If it works in Safari then its not a VPN connection thing

comments: author: Taeke de Jong
body: I checked and Jira mobile is not disabled, all 41 modules are enabled


author: Taeke de Jong
body: And also Mobile plugin for Jira is enabled, all 20 modules


author: Ivan Halits'kyi
body: Hi, [@Taeke de Jong](/t5/user/viewprofilepage/user-id/558042) , could you specify version of mobile plugin that you are using?


author: Taeke de Jong
body: Jira Mobile version 3.2.8

Mobile plugin for Jira version 1.0.5

Jira version 8.5.4


Tags: mobile
Tempo app not loading
Asked by Michelle Chang:

Hello, having trouble loading the Tempo app. It displays this error message below:![Screen Shot 2020-08-17 at 12.47.28 PM.png](/t5/image/serverpage/image-id/107275i283D4394ED988AB7/image-size/large?v=v2&px=999 "Screen Shot 2020-08-17 at 12.47.28 PM.png")


Answers:
author: Susanne G?tz _Tempo_
body: Hi [@Michelle Chang](/t5/user/viewprofilepage/user-id/4053793)

Can you please create a ticket for this in our Tempo Support system, <https://tempo-io.atlassian.net/servicedesk/customer/portal/6> so we can better investigate this problem.

Best regards,  
Susanne G?tz  
Tempo team

comments: author: Lori Nicolanti
body: I have also been running into this same issue.


Tags: mobile
IOS app Jira Server not connecting to Jira
Asked by ????????? ????????:

Hello!  
We use the application Jira Server, but after updating Jira to v8.10.0 it does not connect on iOS (we attach a screenshot)  
But it works on Android.  
How to fix it?

Also administrators checked everything described on the error page, no results((

![IMG_3965.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/101279i3CF0E3D646E6490E/image-size/large?v=v2&px=999 "IMG_3965.PNG")![IMG_3964.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/101280i7EBB4A1B440E0F91/image-size/large?v=v2&px=999 "IMG_3964.PNG")


Answers:
author: Andy Heinzer
body: Hi [@????????? ????????](/t5/user/viewprofilepage/user-id/3812074)

Sorry to hear about this problem. I believe that you are seeing a known bug here. Please see [JRASERVER-71217](https://jira.atlassian.com/browse/JRASERVER-71217) for more details.

There is a workaround detailed there that you can follow to get past this problem. However, I wouldn't recommend this work-around to all environments. The reason for that is because another security bug was fixed by [JRASERVER-71175](https://jira.atlassian.com/browse/JRASERVER-71175). And following this work-around can undo that security fix.

But I would watch the first linked ticket for updates to this problem. I believe that there is an expectation that an update to the iOS and Android apps would be able to resolve this problem in the long term.

Andy

comments: author: ????????? ????????
body: Thanks!


Tags: jira-server

mobile
How to configure the screen in JIRA mobile app?
Asked by Guillermo Chica Serrano:

Hi colleagues,

I've the free JIRA plan, and i've created a project of a health research field tests.

In the PC version, the fields order fix to the screen pattern that i've introduced. Nevertheless, in the mobile version, the order is not aligned with my screen one.

How could i control the JIRA Mobile screen field order for the Tasks?

Thank you in advance,

Regards,


Answers:
author: Ang?lica Luz
body: Hello Guillermo,

Welcome to Atlassian Community!

When using Jira on the mobile version, currently, the fields will not show on the same order as on the web version.

A while ago, I tested and on the iOS app, the fields will be ordered alphabetically and on Android, there is no specific order.

There is a feature request suggesting the implementation of such ability:

* [Custom fields should follow screen configuration in mobile for create screen](https://jira.atlassian.com/browse/JRACLOUD-71237)

Please, click on vote and watch to receive updates about the feature.

Regards,  
Ang?lica

comments: author: Zac Kennedy
body: [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) - any progress with this? Seems like a basic function


author: Zac Kennedy
body: It has been over a year now, any updates [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) ?


author: Ang?lica Luz
body: Hello [@Zac Kennedy](/t5/user/viewprofilepage/user-id/3843727),

Thank you for reaching out to Community!

The last update is from January and it was posted on the feature request ticket:
> This is indeed in our radar but we have dependencies that need to deliver some APIs for Mobile apps to integrate the functionality.
>
> I hope to give you an update in a couple of months.

Please, watch the feature request to receive future updates, and feel free to add a comment and mention the assignee.

Kind regards,  
Ang?lica


author: MobilityStream
body: Hi [@Zac Kennedy](/t5/user/viewprofilepage/user-id/3843727)

You can try Mobility for Jira which shows the fields in the proper order and also displays tabs if configured.

[https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-jira-team?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-jira-team?tab=overview&hosting=cloud)

Kind regards,

- The Mobility Team


Tags: cloud
Co an toan khong
Asked by Tuan_Thanh_Le:

Dich vu jika an toan ko


Answers:
author: JimmyVanAU
body: Jira is safe, including the mobile app.

You can read more about Atlassian's security at <https://www.atlassian.com/trust/security>

and

their Trust Center <https://www.atlassian.com/trust/>
Is it possible to record photos/videos in the mobile app and attach them to an existing jira case?
Asked by Per Nostell:

Is it possible to record photos/videos in the mobile app and attach them to an existing jira case? When photos/videos are to be attached to a jira case you:

1. Record the photo/video with the mobile phone.
2. Attach it to a an e-mail.
3. Send it to your e-mail account (or connects your phone to the pc and downloads photo/video)
4. Open it up in your pc
5. Store it locally
6. Log into jira
7. Identify the jira case you would like to upload photo / video to
8. Upload it

Alternative process only using the phone:

1. Identify the jira case where you would like to store photo / video (or create a new one directly in the mobile app)
2. Click on icon that connects camera to a jira case directly. Record video / photo directly into the case. Done
3. An alternative would be to store the photo / video locally at your phone and then come up with a convenient process to smoothly attach photo / video to the jira case.

An easier process would be to do everything from inside the phone, thus removing a lot of steps and admin time, which I tried to describe in the latter three steps above. This would surely save a lot of time and make it easier for persons to come up with a good Description (or problem statement). One image is equivalent to 1000 words in terms of description of a problem. This woulds allow persons that are less professional in writing to describe a problem. Even better to record a video with sound and upload it directly to the case.


Answers:
author: Rayen Magpantay
body: Yes you can!

For both Jira Cloud iOS and Android, just go ahead and attach files, images, videos to the Jira issue (or case) and it'll update on web. You can do this in your phone, tablet or any device that supports iOS and Android.

For Jira Cloud Android we actually have a dedicated screen recording feature: <https://community.atlassian.com/t5/Jira-Mobile-Apps-articles/New-feature-Record-your-screen-in-real-time-with-Jira-Cloud-on/ba-p/1335231>

We're still exploring how we could bring a dedicated screen recording feature within Jira Cloud iOS. For the time being you can record via the iOS native screen recorder and then attach the recording to the Jira issue.

comments: author: Nexonic Inc
body: Hi , you could also try Nexonic Artify mobile apps (both IOS and android) -- this app allows screen recording and natively upload recorded video to a JIRA ticket (search or create)

on Top user can annotate a uploaded video with in their JIRA cloud plugin - please find details here

[https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud\&tab=overview](https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud&tab=overview)

IOS app listing

<https://apps.apple.com/us/app/artify-by-nexonic-for-jira/id1498595882>

Please let us know if you need any further details -- thanks


author: James Jam
body: And what about jira data center?

Thanks
Jira Cloud version
Asked by Dawn Henrich:

Does Jira Cloud associate a version number (i.e. v8.0.1) with each release build? I understand this is cloud version and it's always updating but how are the releases documented? By version number, by date?

If so, where do I find the version number?


Answers:
author: Dan Breyen
body: Hi [@Dawn Henrich](/t5/user/viewprofilepage/user-id/3905187) Did your question get answered?


author: Petter Gon?alves
body: Hello [@Dawn Henrich](/t5/user/viewprofilepage/user-id/3905187)

Welcome to the Atlassian Community!

Per your description, I understand you are trying to get the current version number of Jira cloud application. Is that correct?

Indeed, we document the latest versions of JIRA Cloud by number, however, we don't have a public place to display this information for customers since they are not relevant at all.

That being said, could you please give us more context on why do you need this information?

Additionally, you can see the new features shipped for Jira Cloud and the ones in the roadmap at the link below:

[What's new in Jira Software Cloud](https://www.atlassian.com/software/jira/whats-new/core-experiences#shipped)

comments: author: wcapitani
body: Hi - how do I know if a Jira plugin will be compatible with Jira cloud?


Tags: cloud

jira-cloud
Estimate time value unit display differently
Asked by Chiew_Chang:

Hi,

First, did not find a good place to raise my feedback. Please move/delete the post if it is not the right place.  

I just installed the new Jira Cloud for Mac application and notice the display estimate time unit is different between 'Original Estimate' (second) and 'Time Estimate' (hour).

It will be great if both are in same unit.

![Screen Shot 2020-04-28 at 09.28.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/92448iA9A1EAD6E7DDD6CD/image-size/large?v=v2&px=999 "Screen Shot 2020-04-28 at 09.28.04.png")

![Screen Shot 2020-04-28 at 09.28.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/92447i0614B709DAE1B17A/image-size/large?v=v2&px=999 "Screen Shot 2020-04-28 at 09.28.04.png")

Best regards,

CT


Answers:
author: Andy Heinzer
body: Hi,

Thanks for posting this. I agree that it can be confusing to see these values different for what is essentially the same data. I have created a feature request that seeks to standardized the display of these time units across estimation fields. You can see this request in [JRACLOUD-74368](https://jira.atlassian.com/browse/JRACLOUD-74368).

Regards,

Andy


Tags: cloud

mac
GTJ does not allow me to sign in. Is there another way?
Asked by Utsav Gajjar:

Hello all,

I am trying to sign in to my iPhone app (I've also tried this with Android) but GTJ just doesn't recognise me. This include the Jira Extension on my Chrome browser. All my collegues can sign in no problem. Any ideas what I can do?

I've asked the admin and she couldn't help as everything is authenticated with Google. The message I keep getting is *"You don't have an Atlassian Jira site to connect **Google To Jira - GTJ*** *to"*. I've also checked in account details and I do under apps!

Thanks!


Answers:
author: Carlos Khatchikian
body: [@Utsav Gajjar](/t5/user/viewprofilepage/user-id/3878744) I think you need to raise a support ticket. These type of questions requires the support team to investigate how your instance is configured.

Can you please do that? <https://support.atlassian.com/>

comments: author: Utsav Gajjar
body: Will do, thanks Carlos


author: Utsav Gajjar
body: Hi [@Carlos Khatchikian](/t5/user/viewprofilepage/user-id/510054) , that link only allows me to 'explore the community' or 'view documentation'. I've asked my admin and she gave me the same link. Is there a specific page I can submit a ticket? Thanks n advance!


author: Carlos Khatchikian
body: You need to login and then it will let you log a ticket
Deploy the mobile version
Asked by Hernan_Alonso:

we have Jira desktop and want to install Jira Mobile on premises. Have you experience installing and deploying it? How long it take in average for an standard implementation?

king regards

Hernan


Answers:
author: JimmyVanAU
body: Hi Hernan,

Welcome to the community. Can you articulate what you mean by Jira desktop? Do you have a marketplace app which allows you to operate Jira from an application?

Normally Jira is accessed through a browser, so it's not typically seen from the perspective of a desktop.

As for the deployment of Jira mobile, if you're on Jira Server - this requires a minimum version (?time for an upgrade) and Jira running over https if it's not already. If you're on Jira cloud, then you're good to go.

Deployment of the mobile app will depend on how your team run - do you have an MDM in place? Is your team large? Otherwise you can simply instruct users to download the appropriate app, punch in the URL for Jira and their credentials, and that should be about it :)

comments: author: Dan Breyen
body: [@Hernan_Alonso](/t5/user/viewprofilepage/user-id/3844870) did Jimmy answer your question? If so, could you possibly mark it as answered? Thx.


Tags: mobile
Any template available to manage CAPA Processes in Jira or Jira SD?
Asked by Muhammad Fahad:

Dear Experts,

I'm studying a CAPA system requirements. Suggestion is to use JSD where workflow needs to follow 8D (<https://asq.org/quality-resources/eight-disciplines-8d>) and 4M1D industry methods.

Wondering if you guys have built any similar system in past? Is there any template or guideline available? Please share your ideas or thoughts.

Thank you


Answers:
author: Matteo Gubellini _SoftComply_
body: Hello [@Muhammad Fahad](/t5/user/viewprofilepage/user-id/461585) , we have built something similar on Confluence if you are interested. It does not follow the exact 8D method, but it can be adapted to the purpose.

Regards

Matteo

comments: author: Muhammad Fahad
body: Hi [@Matteo Gubellini _SoftComply_](/t5/user/viewprofilepage/user-id/641360) , Great to know. If possible, can you please share a bit more details on how you guys achieved this using Confluence?

Thank you


author: Matteo Gubellini _SoftComply_
body: Hi [@Muhammad Fahad](/t5/user/viewprofilepage/user-id/461585) , we have created a workflow with electronic signatures using Comala Document Management for Server. There is a similar version on cloud too. The downside is that you cannot link the completion of fields with transitions, but you have electronic signatures which I don't think are available on Jira.


author: Muhammad Fahad
body: Thanks alot [@Matteo Gubellini _SoftComply_](/t5/user/viewprofilepage/user-id/641360)


Tags: cloud

jira

jira-cloud

jira-service-desk
How to automate process in Jira next gen cloud
Asked by lourdes:

Hi I would like to make some proceses automatic in Jira , How can I do that?

Kind regards

LH


Answers:
author: Dan Breyen
body: [@lourdes](/t5/user/viewprofilepage/user-id/3829887) if you're on the cloud, you should have access to create Automation for Jira from the website. I don't think automation can be setup in the Mobile App.

Did Andy answer your question previously?


author: Andy Heinzer
body: Hi Lourdes,

I see you are using Jira Cloud next-gen, and want to be able to setup some automation of tasks there. However the way this question came into our system, I'm a little confused on where exactly you want to be able todo this.

Are you looking to be able to do this via the mobile app?

Or are you just wanting to be able to do this in your Jira Cloud site in your browser?

I don't expect the automation features to exist in the mobile app just yet, but you should actually be able to do this today when visiting a next-gen project in your browser. I took a closer look at your account, I can see that you have an existing license for Automation for Jira Cloud. As you may or not know, Atlassian acquired CodeBarrel, the makers of Automation for Jira, a few months ago, and have been working to integrate the features of this add-on into Jira Cloud. So you actually should be able to do this today in next-gen projects.

However it's possible that your particular Cloud site might not have this ability today. In my own next-gen project, I can go to project settings and then I see an Apps menu item like so:

![Screen Shot 2020-03-31 at 11.05.40 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/88560i9EB33C5A1CAD58D7/image-dimensions/200x349?v=v2 "Screen Shot 2020-03-31 at 11.05.40 AM.png")

You can navigate here to setup automation in a next-gen project.

If for some reason you don't see this, I think it would be best if we create a technical support case to investigate the specifics of your Cloud site and determine why you can't see this. As a site-admin you should have the ability to do this today. You can do this by going to <https://support.atlassian.com/contact> and select 'Technical issues and bugs', and then be sure to choose your Jira Cloud site with the URL included. This will make sure to direct your request to our Cloud support team.

Please let me know.

Andy


Tags: cloud

mobile

next-gen