youngmon/atlassian-qna huggingface dataset:
Turn a BUG into a US
Asked by Jose Solano:

How can I turn a BUG that has already been created and have an important amount of input data, to a user story type?


Answers:
author: Trudy Claspill
body: Hello [@Jose Solano](/t5/user/viewprofilepage/user-id/5518681)

Welcome to the Atlassian community.

Do the Bug and User Story use the same workflow?

If so, while viewing the issue details you can click on the issue type icon in the breadcrumbs and it should show you Bug as an option for changing the issue type.

![Screenshot 2024-07-08 at 10.59.25?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334189iA5C07D979D6BFA07/image-dimensions/199x270?v=v2 "Screenshot 2024-07-08 at 10.59.25?PM.png")

Another option is to click on the ... button and select the Move Issue option. You can use that to "move" the issue from one type to another type.

![Screenshot 2024-07-08 at 11.00.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334190i13E1467FF123F7A0/image-dimensions/297x211?v=v2 "Screenshot 2024-07-08 at 11.00.29?PM.png")


Tags: cloud

jira-cloud
What is the API details for importing a feature file in JIRA Story under feature content?
Asked by Tapas Banik:

How can I get 552064? to call the JIRA API for feature content import.  
Here is the API that gets invoke for importing feature content in JIRA Story.

<https://prod-play.zephyr4jiracloud.com/connect/c4j/connect/rest/api/tenant/bdd_issues/552064/import>

![image (4).png](/t5/image/serverpage/image-id/332317i04F1830FA54DA98C/image-size/large?v=v2&px=999 "image (4).png")If I use " {jira_url}/rest/api/latest/issue/{issue_key}" API then I get the issue ID as 636735. But I am looking for 552064.


Answers:
author: Marc - Devoteam
body: Hi [@Tapas Banik](/t5/user/viewprofilepage/user-id/5427313)

ID 552064 is not an issueID in Jira, but an another ID, I expect in in Zephyr.

Your example shows it already.

issueJiraId:"636735"

I would reach out to Zephyr support to ask them to be sure.

comments: author: Tapas Banik
body: Thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976)  

It would be great if you can get the API details for the same.


Tags: cloud

jira-cloud
???? ??? ??? ???? ??
Asked by ???:

????? ???? ????? ?????. ???? ???????.

??? ???? ???? ???, ????? ??? ????.


Answers:
author: Ollie Guan
body: Hi [@???](/t5/user/viewprofilepage/user-id/5539069) ,

Users with this permission may be assigned to issues -- **Assignable User**

<https://community.atlassian.com/t5/Jira-Service-Management/User-cannot-be-assigned-to-issues/qaq-p/1500798>

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

![????_20240709104025.png](https://community.atlassian.com/t5/image/serverpage/image-id/334174i62CE3DB109661D69/image-size/large?v=v2&px=999 "????_20240709104025.png")


Tags: cloud

jira-cloud

not-applicable

user-management
????????????????????????
Asked by ???:

?????????????

?????????????????????????  
?????????????????A???????????????????????????????


Answers:
author: ???
body: ???????????

Customdatefield \< ????????????????????

???????????????

comments: author: Mohanraj Thangamuthu
body: You can use following syntax.

customdate field \<= endofday(+3)

From the following link remove duedate and use the custom date field. <https://community.atlassian.com/t5/Jira-questions/How-can-I-set-reminder-before-Due-date-for-my-tasks/qaq-p/1634571>


author: Mohanraj Thangamuthu
body: Hello, Good day. You can create a scheduled automation rule to send notifications by checking the field date.

![Screenshot 2024-07-09 at 10.29.34?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334180iE41A1FF699132FC1/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 at 10.29.34?AM.png")![Screenshot 2024-07-09 at 10.29.45?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334179iB6C2910030131052/image-size/large?v=v2&px=999 "Screenshot 2024-07-09 at 10.29.45?AM.png")


Tags: cloud

jira-work-management

jira-work-management-cloud
How do I add preset comments so I am not typing the same comment a million times?
Asked by IMMJ POS:

How do I add preset comments so I am not typing the same comment a million times?

For example, I need the issue checked and fixed today so I type "Please check and fix it today." Is there a way to just type it in somewhere and save my comments and then just click a button and have it post my preset comment or comments?

Thanks,

Lavi


Answers:
author: Marc - Devoteam
body: As [@Pragnesh Patel](/t5/user/viewprofilepage/user-id/3081634)

Mentions, these are options to look into or otherwise you can always see the marketplace for apps that can add this functionality to Jira


author: Pragnesh Patel
body: [@IMMJ POS](/t5/user/viewprofilepage/user-id/5539045) You can this with couple of ways.

Create custom field with dropdown values as many you need the different text. So you just need to select value from dropdown and need not have to write same comments every time.

Another ways is to create automation rule where on specific action and condition the comment will be added in the field you want. You can refer below link to have more understanding of automation rule.

<https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/>

Hope this will help you.

Thanks

comments: author: IMMJ POS
body: Thank you Pragnesh.

I added a Custom Field and then Associated my new field to the Default Screen. But I don't see it anywhere.

The image below shows where I want it. When I add comments, I just want a drop down to select the text.

![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334231i124162C62AF538C5/image-size/large?v=v2&px=999 "jira1.jpg")

Let me know if that can be done.


author: Pragnesh Patel
body: [@IMMJ POS](/t5/user/viewprofilepage/user-id/5539045) - The custom field will always be treated as separate field. If you need the text to be added in comments, you need to use automation rule.


author: IMMJ POS
body: The automation rule is not going to work for me.

Thank you for your help. Appreciate it.


Tags: cloud

jira-cloud

jira-work-management
Off Line Access to Boards
Asked by Gina C:

I thought that I could use Trello off line, knowing that it would update when I was back on line. That said, when I did a test, none of my boards were showing up. Is there something I have to set up in order to have the Boards saved to my PC? Or Cell phone?

My goal is to be able to access the info when wifi is not available and also to update boards during these times. Please also explain if there are any bugs/pitfalls in doing this.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

Trello is an online service, used via a browser, so the short answer is "no".

But there are a couple of applications that can download your boards to a local copy, let you work on them, and upload your work when you next connect to it.

comments: author: Gina C
body: Any chance you can provide examples of these please?
How to calculate the annual subscription cost for my team trello board?
Asked by dina_nassar:

Hello,   

I am currently calculating the cost of creating a a board for my design team (\~40 members) and I would like to get more details on the differences between the member and guest costs.   

Thank you


Answers:
author: Sal
body: Hey [@dina_nassar](/t5/user/viewprofilepage/user-id/5352127)! Thank you for choosing Trello, and I hope you and your team will like it. To learn more about how Trello billing works, you can refer to this support article for more in-depth information: <https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>. I hope that helps!
Hi community, it's my first time using Trello. How to create a project template?
Asked by Leandro Alves de Souza:

I need to create a project template and invite others to use the same template.


Answers:
author: Carolina Lopez
body: Hi Leandro, welcome to the Atlassian Community!  
I hope you're enjoying Trello.  

You can find the instructions to create templates and other details in this article: <https://support.atlassian.com/trello/docs/creating-template-boards/>

Please note that this feature is only available for Premium and Enterprise Workspaces.
trello extension not working, problem with input element?
Asked by Susan Ebeling:

There is something wrong with at least one of my trello boards. they work fine, but any extensions (chrome or firefox) are not working anymore because of this. Even in incognito mode the features only show up for a second and are gone again.   
I do not understand what is wrong and i don't know how to fix it.   
Is there someone who could help me with this or tell me, where would be a better place to ask for help regarding this.

thanks a lot  
Susan  

![trello board input error.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/288897iAC8BF997B5FD9D37/image-size/large?v=v2&px=999 "trello board input error.JPG")


Answers:
author: Rasmus Wulff Jensen
body: Trello did a recent rework of all the HTML behind the boards (leverage a new drag/drop engine)... This caused a lot of extensions to break, so best is to contact the creator of the extension and see if they can fix

comments: author: Susan Ebeling
body: Ok, thanks. I'll try that.
Viewing tasks by assigned direct reports
Asked by Timothy William O_Donnell:

I want to see the tasks from checklists from all cards and boards by each of my direct reports; not just the cards that they are members of. This is so important to me, it must be possible, but I can't find it. I know I can see my own tasks, but not that of others. I know this has been a requested facility in the past, but no solutions offered


Answers:
author: Oliver S
body: Hi Timothy, welcome to the community! :)

Yes, this is quite a popular feature request - although at present, it's not possible to view a list of all checklist items assigned to individual users.

While I don't have a workaround available at this time, I have passed on your feedback through our feature request that's been raised for this feature. Don't have an ETA, but definitely agree it would be a useful feature to have.

comments: author: Timothy William O_Donnell
body: Thanks - I'm using Blue Cat Power up which does the job, but a shame I have to pay extra for this when it's such a basic option that Trello should incorporate. Hopefully this isn't a deliberate Trello policy to increase revenue with partners. Thanks for quick response.


author: Vicky Desrosiers
body: <https://jira.atlassian.com/browse/TRELLO-51>


author: Oliver S
body: Thanks for linking this Vicky! [@Timothy William O_Donnell](/t5/user/viewprofilepage/user-id/5351542) Would recommend you to visit that suggestion, login with your Atlassian account, and click \*Start watching this issue\* on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy:

New Features Policy: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!


author: Timothy William O_Donnell
body: Thanks - I'm using Blue Cat Power up which does the job, but a shame I have to pay extra for this when it's such a basic option that Trello should incorporate. Hopefully this isn't a deliberate Trello policy to increase revenue with partners. Thanks for quick response.
Why did trello turn into a social platform?
Asked by gabegolan:

I am trying to create an interface to manage a new business venture and trello is creating barriers to entry.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It did not turn into a social platform. It's always been, and still is, a tool for working with other people on lists of stuff.

What "barriers" do you think you have to using Trello as a tool?
I have 2 workspaces with the same name, sharing a number of the same boards.
Asked by Jeffrey Green:

I have 2 workspaces with the same name, sharing a number of the same boards.

How do I safely delete one workspace?

Will this delete any of the the Boards??


Answers:
author: Brittany Joiner
body: [@Jeffrey Green](/t5/user/viewprofilepage/user-id/5351739) try renaming one workspace to something different. Then you can sort between them and move things around and delete one.


author: Rodolfo Moreira
body: Hi Jeffrey, Welcome to the Atlassian Community! I hope you're enjoying Trello.  

To delete a Workspace, expand the sidebar and click Settings \> Workspace settings, then click the "Delete this Workspace" link at the bottom of the page.

Deleting a Workspace is permanent and there is no undo. Boards within the Workspace won't be deleted. Instead, your boards in this Workspace will be closed. You can find and [reopen closed boards](https://help.trello.com/article/781-reopening-a-closed-board) by visiting <https://trello.com/my/boards>. You will be required to select a Workspace for the board when reopening it.

For more details, you can check this page: [Deleting a Workspace](https://support.atlassian.com/trello/docs/deleting-a-workspace/)
Moving Cards Moves me to the list I moved it instead of staying on list I?m Organizing
Asked by Aubree M_ Andersen:

Moving Cards moves me to the list I moved it to instead of staying on list I'm Organizing.

This is something new happening that is making my Trello experience not great.

I need to stay on the list I'm moving cards from, organizing, not jumping to new board I move a single card to.

Is there a way to mitigate this or turn off this feature?


Answers:
author: Brittany Joiner
body: [@Aubree M_ Andersen](/t5/user/viewprofilepage/user-id/5351633) You can create card buttons with automation that will do the moving and keep you in the list. I have the same issue as i have one giant inbox that i send all my trello cards to and then sort them out according to respective boards once a week.

I created card buttons for the most common places i move them so when i click a button it moves the card to the board and list i specify.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/289486i12DDEA85C6C78E60/image-size/large?v=v2&px=999 "image.png")


author: Rasmus Wulff Jensen
body: Please see this post with same question + the answer: <https://community.atlassian.com/t5/Trello-questions/Trello-move-card-gt-The-view-jumps-also/qaq-p/2514101>

(Short version of the answer: it is an intended change by the developers, and no setting exist for it ?)

comments: author: Karl Macnaughton
body: Gah! *Why* would this be an intended change?  
Moving items from your 'incoming' list into various other lists is kind of vital to project management and requires a bit of human decision-making. Having to scroll all the way back again each time you move a card is a right pain. How is this an improvement?

The only **workaround** I've found **is to put the list you're sorting on the very far right** ; that way it doesn't jump all over the place when you're sending things elsewhere. (And if that's an error PLEASE don't 'correct' it Trello!)  

Lots of these apps seriously lose usability by their incessant 'improvement'. Keep it simple please and don't forget why the people who use your system use it. Like having to click 'more' and scroll down the labels to add labels when before they were all there and you could just scroll. It all adds up in terms of time and annoyance. (Thankfully that one has improved somewhat and most of them are available again now, rather than just the top three).
Email reports formatting
Asked by Juan Rodriguez:

Is there a way to improve or fine tune the format of the email reports? To make it even easier to select, copy and paste the contents of the email and keep it all tidy ![imagen.png](https://community.atlassian.com/t5/image/serverpage/image-id/288873iEB18F9B873A7372E/image-size/large?v=v2&px=999 "imagen.png")


Answers:
author: Hannah Humbert - Simpla Workflows
body: Hi [@Juan Rodriguez](/t5/user/viewprofilepage/user-id/5247680) ! You should be able to put markdown code into your command if you want to create headers, bold text, etc. Would that help make things easier? There's a good article here that lists the markdown Trello supports: <https://www.bluecatreports.com/blog/trello-formatting/>


author: Juan Rodriguez
body: By the way, this is the automation code

![imagen.png](https://community.atlassian.com/t5/image/serverpage/image-id/288874i9A6E854FB69C3F8F/image-size/large?v=v2&px=999 "imagen.png")
find a card on another board to add a label
Asked by Mary Jean Gloudeman:

I have cards on one board that have the name RCW - client name, where the client name changes for every client. I have another board with a card that has the same client name. I need butler to look for the client card and add a label when a person is added to the RCW card.

I have this so far. I was under the impression that this would look for text after the card starting with RCW -. The text after that is the client name. The card on board Jared W is the client name.

when @jaredw2 is added to a card with a name starting with "RCW -", find a card titled "{textafter}" on board "Jared W", and add the yellow "RCW was tasked" label to the card

Will this work?


Answers:
author: Mary Jean Gloudeman
body: Thank you, I was able to update the rule using a wildcard and it works. I couldn't find this link on my own.


author: Hannah Humbert - Simpla Workflows
body: Hi [@Mary Jean Gloudeman](/t5/user/viewprofilepage/user-id/4008509) ! Wildcards should work here! Have you used that before? There's a bit of information here: <https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/>

Basically you're looking to match a phrase within a card's title and use that to find another card.

Let me know if you need help setting that up!
Como consigo conectar/automatizar o trello para enviar mensa. para wathsap quando mover um card?
Asked by Ital?nea Carioca:

Quero conectar/ automatizar o Trello direto no Whatsapp  
Quero que o trello envie uma mensagem para o Whatsapp quando eu mover um card do trello , como consigo ?


Answers:
author: Sal
body: Oi [@Ital?nea Carioca](/t5/user/viewprofilepage/user-id/4673062)! Atualmente a ?nica forma de voc? criar uma integra??o que possa automatizar o que acontece no teu quadro do Trello com o Whatsapp ? utilizando o Zapier. E pelo que dei uma olhadinha, eles tem uma integra??o que talvez possa ser ?til para o teu caso: <https://zapier.com/apps/trello/integrations/whatsapp-notifications>
How can I turn on sound notification on Trello?
Asked by Teodor Wachniewicz:

Hi everyone! I downloaded a Trello mobile app on my Samsung S22+ and my boss added me to his project on it, but I've got a problem. I'm not receiving any sound notification and I checked all my options and it looks like, that everything is fine. Could you help me somehow? Will reinstall help me out?

Thanks in advance!

Best wishes.


Answers:
author: Alina Kurishko
body: Hi Teodor,

Welcome to the Atlassian Community!

Is the fact that you don't hear the sounds of the notification the only problem? But do you receive a push notification at all? Do you see your notifications in the Notification center (the Bell icon in the app)?

To receive notifications of certain actions on a card, you must be watching the card (<https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/>), list or board where the card is or you have to be a member of the card in question.

I'd also encourage you to go through this article and check if your settings are correct: <https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/>

If that doesn't help, could I ask you to create a ticket through [++https://trello.com/contact?++](https://trello.com/contact?) This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina \| The Trello Team
Why can't others on my workspace see my automation buttons and use them?
Asked by Cody Mullins:

Other members and guests cant use my automation buttons? How do I fix this issue?


Answers:
author: Sneha Venugopal
body: Hello Cody! Welcome to the Atlassian Community.

Our guess is that as much as you have shared this button with the Workspace, members may have disabled it. The "Shared with workspace" will let other workspace members see the button you created and will give them the option to enable or disable it on the board too (we leave that up to each individual member).

Workspace members have the option to enable it on every team board or even disable it on their team board view so they don't see the button option. Another workspace member disabling your button doesn't affect the button on your side, however!

Could you ask them to check if the option is enabled on their account? The card button needs to be enabled per account, you already shared so they need to go to the Automation section \> Card Button, if they see the rule they just need to check the Enabled option.  
Please let me know if there are any additional queries.
Error Uploading Files?
Asked by supergreenair:

Everytime I try to upload files to my cards I get a message error uploading file.... Anyone else experience this?


Answers:
author: Mutya A
body: Hi there!

It could be a number of things like internet connection, or an error from an old browser session that you may need to clear cache.

Using one of the [supported browsers](https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support), try logging into Trello in the following ways to see if you can reproduce the issue you are having:

* Disable all extensions and customizations in your current browser
* Use a private/incognito browsing tab or clear cache or cookies
* Try using a different browser on the same computer
* Connect to a different network
* Try using a different computer

For more troubleshooting tips:  
<https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello>

Let me know if any of these worked or if you have any other questions!

-----  
If this post ***helps*** your query, then please consider **Accept answer** , **Like** or click up arrow to **Vote** to help the other users find it more quickly.
When I move a card to another list, why does my screen now jump to that list?
Asked by Sam Weaver:

I move cards between lists a lot, right-clicking on the card, clicking "Move," and selecting another list on the same board from the drop-down menu. The list I'm moving it to is almost always at the far right of my board, while I'm working on lists at the far left. Always before, my screen would stay in the same place after a move, making it easy for me to quickly move several cards from the same list to other lists.

Starting yesterday, though, whenever I move a card, the screen jumps to the list to which I just moved the card. This means I have to scroll the screen from the far right of the board back to the far left of it every time I move a card, which is becoming increasingly annoying. Is this a bug?


Answers:
author: Rasmus Wulff Jensen
body: Please see this post with same question + the answer: <https://community.atlassian.com/t5/Trello-questions/Trello-move-card-gt-The-view-jumps-also/qaq-p/2514101>

comments: author: Sam Weaver
body: Thank you!