youngmon/atlassian-qna huggingface dataset:
Issues not showing up in List view (Work management)
Asked by Angie Adams:

We have teams that performs tasks from multiple projects and independently. All tasks "owned" by the team are created in the team's work management project. If they are a task needed in a different project, the parent of that task is in the parent project. This allows easy tracking of issues in advanced plan more easily as all tasks are grouped according to parent project. While there is no problem with tasks showing up on the list view when the task is in a software project, but the parent is in a different project, that is not the case in a work management project.

These issues do appear on the board view. They do appear on the Issues view. just not on the list view.

Is this a known limitation or bug? is there a unique configuration that needs to be performed? looking for some assistance so our teams can work from their preferred view in the project.

thanks


Answers:
author: L?gia Zanchet
body: Hi Angie   

We do have this documented in our Knowledge-base   

[Jira Work Management Team-managed project: Newly created issue not showing in the list view but not in the board view](https://confluence.atlassian.com/jirakb/jira-work-management-team-managed-project-newly-created-issue-not-showing-in-the-list-view-but-not-in-the-board-view-1431770157.html)  

There is also a Feature Requested linked with the article above that you can vote and subscribe.  

Thank you for this question in our Community


author: Mohanraj Thangamuthu
body: Hello, Good day. At the moment work management project will only list the issues from same work management project. As a workaround you can create a board in a software project. Create the board using a JQL filter to include issues from all required projects, then this software project board should have all issues. Thanks


Tags: cloud

jira-work-management-cloud
How can I configure the navigation view?
Asked by Jhon Wick:

Hi,

How can I change the navigation view of my kanban project to a view with option on the top?

![foto.png](https://community.atlassian.com/t5/image/serverpage/image-id/334103iEC0AC51DF0377F53/image-size/large?v=v2&px=999 "foto.png")


Answers:
author: Luis Felipe Studzinski Santos
body: [@Jhon Wick](/t5/user/viewprofilepage/user-id/5538796)

Hello,  
Your image shows two types of projects. The first one looks like a company-managed project and the second one looks like a Work Management project, a team-managed project. You cannot convert one to the other. What you could do is move the issues from the first project to the second one using a batch move.


Tags: navigation

view
Associate a workflow / screen / issue type schemes by default to my new company-based projects
Asked by Jonathan L?gal:

Hi everyone,

I would like to know how I can associate a workflow scheme, a issue type scheme, and a screen scheme to new projects created (e.g having a "by default" set up environnement).

I am asking because I always use the same workflow / issue type / screen schemes every time when I create a new company-based project.

Any ideas?

Many thanks,

Jonathan


Answers:
author: Trudy Claspill
body: Hello [@Jonathan L?gal](/t5/user/viewprofilepage/user-id/5537177)

Welcome to the Atlassian community.

When a Company Managed project is being created, at the point where you enter the project name there is an option to Share Settings.

![Screenshot 2024-07-05 at 12.35.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333783i9A94CEE0B8E30C58/image-dimensions/364x293?v=v2 "Screenshot 2024-07-05 at 12.35.57?PM.png")

If you check that box you will then be able to select from the existing Company Managed projects the project whose configuration you want applied to the new project. There are two important things to note:

1. This will **share** the schemes of the first project with the second project. They will be using the exact same schemes. Changes to the schemes will affect both projects.

2. This will share **all** the schemes; i.e. workflows, fields, screens, issue types, permissions, notifications. If you don't want to share all the schemes, then after the new project is created you would have to associate different schemes to the areas where you did not want to use shared schemes.

comments: author: Jonathan L?gal
body: Thank you for your feedback Trudy. I will try that for my next project creation.


author: Angela Terilli
body: It's worth noting here that this option is disabled for those of us working on a Free Plan.


Tags: cloud

jira-work-management-cloud
Creating task on the board I haven't got access to
Asked by Aleksandra Molenda:

I need to create the form that allow to inform particular city about the case. E.g. coordinator from city X wants to inform city Y that something happen. Each city has got their own board. Is it any option to avoid creating form for each board separately but, using one form, there will be the option to choose which board will be affected?

Or is it the easiest way to make the task on the board where I haven't got access to?

Additional info: I can not have got access to this board, because some of information should not be visible for me but I need inform that team via Jira about the case. I want to avoid creating form for each board \[because I will need to create 12\], so how I can do it easier?

I am using Jira WorkManagement


Answers:
author: John Funk
body: Hi Aleksandra - Welcome to the Atlassian Community!

There is nothing magical about boards. They are just containers for displaying issues. So you don't create issues on Boards, you just create issues. Then if the issue matches the filter used by the board, then the issue will display on the board.

Are the Cities using different projects? If so then you will need Create Issue permissions in both City projects.


Tags: cloud

jira-work-management-cloud
Scheduled issue failed to execute
Asked by Vera Cruz, Sibyl:

Hello,

I have experienced this error below, how do I go about this? and how to prevent it from coming back?   

<br />

![Screenshot 2024-07-03 145739.png](/t5/image/serverpage/image-id/333377i7F380F288C427F4F/image-size/large?v=v2&px=999 "Screenshot 2024-07-03 145739.png")

I tried clicking the "Fix" button but the Schedule Issue Wizard just keeps on loading and will say "**The Scheduler:**Error caught while trying to fetch scheduled issue data." after a while.


Answers:
author: Tibor Balazs
body: Hi [@Vera Cruz, Sibyl](/t5/user/viewprofilepage/user-id/5497025) ,

From what I see from that message is: Jira has an issue with the Parent of the User Story that you are trying to create. From the image I do not realize what that parent is (might be an Epic). Either something happened to that Parent (got deleted, moved or something), OR some parts of the JQL which is used to find that Parent to add the user story to, cannot find it. This is why you receive that second message as well that says that "error caught while trying to fetch scheduled issue data". That means that it cannot find the data which the scheduler is looking for :)

Maybe if you could add a Screenshot with the setup itself, it would give us more information and we could give you better options to fix it :)

comments: author: Vera Cruz, Sibyl
body: Hi, thanks for your input! Apparently someone did accidentally clicked delete and tried to cancel immediately.


author: Nicolas Grossi
body: [@Vera Cruz, Sibyl](/t5/user/viewprofilepage/user-id/5497025) This appears to ba an issue and as you have an standard account, if i were you, i will check at support.atlassian.com.

HTH

Nicolas


Tags: cloud

jira-work-management-cloud
Grupos ---> asignarle un grupo de incidencias
Asked by Hermelinda:

Hola mi duda es para saber si es posible que en un proyecto de asistencia tenga mas de un cliente es decir.. mis clientes 1 est?n un grupo, mis clientes 2 en otro grupo quedando as?:

Grupo clientes 1

Grupos clientes 2

En un solo proyecto o ticketera hay 6 grupos, es posible solo agregarle al grupo 1 acceso a 3 grupos? y al grupo 2 darle acceso a 5 grupos de incidencias?

vaya elegir que grupo de incidencias puede ver tal grupo y los tipos de incidencias tambien?


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Kindly let us know whether you are using Jira work management project or Jira service management project ?


Tags: cloud
How to set new default details for tasks in all projects
Asked by Rafaela Gomes Azevedo:

Hi all,

I'd like to confirm if I can create a new set of default details in my tasks when creating new projects instead of having to do it manually for every project.

For example: I need *planned end date, original estimate* etc.  
Those do not appear in the default and I have to do it manually.

Is there any way I can change those details so that it appears for every project?

I always create my projects under the "project management" template.

![details 2.PNG](/t5/image/serverpage/image-id/333763iEC6E149D109D55D6/image-size/large?v=v2&px=999 "details 2.PNG")


Answers:
author: Trudy Claspill
body: Hello [@Rafaela Gomes Azevedo](/t5/user/viewprofilepage/user-id/5170149)

Is that a Team Managed project or a Company Managed project? Look at the bottom of the panel on the left for that information.

![Screenshot 2024-07-05 at 12.40.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333785i34B601D84450D69A/image-size/large?v=v2&px=999 "Screenshot 2024-07-05 at 12.40.29?PM.png")

If it is a Team Managed project then you cannot set up such defaults to apply automatically when a new project is created.

comments: author: Rafaela Gomes Azevedo
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , it's a company-managed project.

How do I set the default details to show in every project I create?

![company.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334010iEDAE553F3D847C38/image-size/large?v=v2&px=999 "company.PNG")


author: Trudy Claspill
body: I just noticed that the tags on your post indicate you are using the Free plan. Is that correct?

And from the image you provided it looks like you are trying to do this for a Work Management (aka Business) project. Is that also correct? You can confirm that by finding the entry for the project on the View All Project page under the Projects menu.

If both of those are true, I'll have to do a bit more research to determine if the options I was thinking of are actually available to you.


Tags: cloud

jira-work-management-cloud
How to restore Kanban board access after exceeding the number of users?
Asked by Helen Navarro:

I believe my board has been locked because the number of allowed users was exceeded. Now I can only see the cards in the way shown in the attached image. I have already removed some users so that there are only 10 remaining, but I still can't see the kanban board. Has this happened to anyone else? Does anyone know how to restore it?![Captura de pantalla 2024-07-02 170058.png](/t5/image/serverpage/image-id/333210i2111F5841D611598/image-size/large?v=v2&px=999 "Captura de pantalla 2024-07-02 170058.png")


Answers:
author: Tibor Balazs
body: Hi Helen,

To be honest with you, I did not know that there is a limitation for allowed users to view a Kanban Board. This looks like a permission issue to me.

Keep in mind that if you deleted some of the users to stay with 10 which is required for the Free Plan, sometimes it takes a little time until that syncs with all your Products. But this raises another question: Have you deleted them from Atlassian Administration Portal or just simply from the Jira Project?

comments: author: Helen Navarro
body: Hello Tibor,

I don't think it's about permissions, as no one has modified them. But perhaps it's related to what you mentioned, that it takes some time to synchronize after deleting users. We deleted the users from the Atlassian administration portal, yes. We'll wait a bit to see if it restores. If you have any other suggestions, I'd be happy to hear them! Thank you so much for your help!


author: Tibor Balazs
body: Hi Helen,

Did it appear? If not, can you go to the Project Settings (configuration del projecto) and see if the Board option appears? You can also click on the Search Field in the Top Right corner and click on the "Boards" button on the Screen that appears and see if the Board itself appears in there (just to make sure that the Board still exists :) ![Screenshot 2024-07-04 at 11.12.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/333458i394A7A359DFB146B/image-size/large?v=v2&px=999 "Screenshot 2024-07-04 at 11.12.30.png")

Another question is: does this happen only for your user or all the other users as well?

Hopefully it is not a bug :) If you still cannot figure out what happened, I would suggest creating a new Team Managed Project and Bulk Move all the issues from this one. probably it will be easier than to try to find out what happened.


Tags: cloud

jira-work-management-cloud
Personalizing issue type statuses as per user.
Asked by Sanobar Basha:

Hi, I'm looking to chat with a SME to learn if it's possible to learn and implement diff ticket statuses for developers vs diff statuses for PO and scrum masters. basically personalize the statuses view per user.


Answers:
author: Trudy Claspill
body: Hello [@Sanobar Basha](/t5/user/viewprofilepage/user-id/5421251)

A give issue type in a given project can have only one workflow.

You could add conditions to the workflow to prevent groups of users from seeing specific transitions, but you can't select an entire workflow for an issue type in a project based on the user. Setting up conditions like this could make your workflow very complicated.

If you truly need different workflows you either need to set up different issue types for use by the specified user groups or use entirely separate projects.

Are you expecting these user groups to work on the same issues, displayed on the same board(s)?

comments: author: Sanobar Basha
body: We could prolly create diff issue type or even a board. Question rose when a PO mentioned if he could add his own statuses in his view. M is it possible to get on a call and walk me through how we could do what you suggested? I'd truly appreciate if you could take some time out.


author: Trudy Claspill
body: Your PO may have been able to add statuses in his view if he was working with a Team Managed project. The users designated as Project Administrators for Team Managed project can make customizations that apply to only their projects. If your teams are using Company Managed project then such customization can be made only by Jira Administrators. For more information about those types of projects refer to

<https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/>

I'm sorry, I can't get on a call. I don't offer that level of support through this community. You could engage with an [Atlassian Solution Partner](https://partnerdirectory.atlassian.com/) to get more direct assistance, or perhaps another community member can offer you that degree of assistance.

(Disclosure: I work for [Praecipio](https://praecipio.com), an Atlassian Platinum Solution Partner.)


Tags: cloud

jira-work-management-cloud
Only allow Work Management projects
Asked by Jeremiah:

There are a ton of articles and google results out there on how to prevent the creation of team managed projects. But, I cannot find anything that tells me if it's possible to prevent users from creating Software and Service Desk projects and only allow Work Management projects.

I sat down with a user who is not an admin and they had the option to create a new Software project.

How is this possible and how can I prevent this? I'm trying to keep software projects under tight watch (only a few) and not have my user count explode my license costs. Thoughts?


Answers:
author: Trudy Claspill
body: Hello [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519)

Is the user creating a Team Managed Software project or a Company Managed Software project?

If users have been granted access to create Team Managed project, there is no additional configuration that limits which project type templates they can use. If they have licensed Jira user access then they have access to both Software and Work Management type projects.

Only users with the Administer Jira global permission will have the ability to create Company Managed projects. And again, there is no additional option to limit which project type templates they can use. Jira Admins can also create Team Managed projects even if no group is give the global permission for that.

You could use an Automation Rule to detect newly created projects. You could use the Send Web Request action to leverage the Jira REST API to get information about the project and to delete the project if it doesn't meet your standards.


author: Aaron Pavez _ServiceRocket_
body: Hi [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519)

Sadly no. There is no way to limit one type project.

You can disable the permission to create project though. Maybe set it up only for admins?

![2024-07-01 15_02_37-Global Permissions - Jira ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332849iDAA8861ABE5D99EF/image-size/large?v=v2&px=999 "2024-07-01 15_02_37-Global Permissions - Jira ? Mozilla Firefox.jpg")

under global permissions. change the group. that way normal users wont be able to create projects.

This third-party app might help

[https://marketplace.atlassian.com/apps/1230303?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1230303?tab=overview&hosting=cloud)

Hope that helps!

Regards

Aaron


Tags: cloud

jira-software-cloud

jira-work-management-cloud
Creating forms in Jira Cloud
Asked by Mohit_b:

Hello Everyone,

I have seen a feature/doc to create a*++**F**++ ++**orm**++* in *++**Jira Service Management**++* but not for *++**Jira Cloud.**++*

Is there a way to create the "*++**Form" in the Jira Cloud Subscription?**++*

If yes, any reference document

Thanks


Answers:
author: Trudy Claspill
body: Hello [@Mohit_b](/t5/user/viewprofilepage/user-id/5532840)

Welcome to the Atlassian community.

Forms can be used with Jira Work Management (aka Business) projects, which should be available as part of your Jira Software subscription.

I see that there is a change request to support Forms for JSW.

<https://jira.atlassian.com/browse/JSWCLOUD-26603>

Atlassian is unifying Jira Work Management and Jira Software, so perhaps Forms will become available in JSW in the future. I thought I recently read another post where the author mentioned getting forms enabled in JSW - maybe that was part of an Early Access Program - but I haven't been able to locate that post again. You could ask your Jira Admins to contact Atlassian Support to see if there is an EAP for that functionality.


Tags: feature

jira-cloud
Will an issue be allowed to transition even if it is blocked by another issue ?
Asked by Jayesh:

Recently I blocked an issue with another issue of different project which I have (member) access to. I was able to transition the blocked issue to DONE even when the issue that was blocking the earlier issue was in TO DO state. Any guidance on this will be helpful. Thanks.![image.png](/t5/image/serverpage/image-id/332746i86373081746E4624/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Tansu Akdeniz
body: Hi [@Jayesh](/t5/user/viewprofilepage/user-id/5518854)

Issue link only visualize dependencies between issues but it doesn't force or block any transition. You can do it by adding workflow conditions/validators.

comments: author: Jayesh
body: Thanks for the input [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) I will work on your suggestion


author: Maciej Dudziak _Forgappify_
body: Hi [@Jayesh](/t5/user/viewprofilepage/user-id/5518854)

It is possible to prevent the transition using workflow validators, however for blocking linked issues you will need an app. There are couple of options on the markeptlace. Look for Jira expression-based validators, or a linked issues validator.

I am from Forgappify and we developed Linked Issues Validator. I am leaving a link to a post in which I described it in more details in case you would be interested: <https://community.atlassian.com/t5/Jira-questions/Re-Validator-for-linked-issues/qaq-p/2671074/comment-id/1009421#M1009421>

Cheers


Tags: cloud

jira-work-management-cloud

linked-issue
Can we work with our internal Global Technology team on an Enhancement opportunity to add a detailed
Asked by Mabary, Jennifer:

Can we work with our internal Global Technology team on an Enhancement opportunity to add a detailed status categories that are more accurate vs. utilizing Not Started status in Align for items currently in flight. Align at the Initiative Level only has 3 status, *(Not Started, In Progress, Accepted).* Requirements to enhance 5 more work statuses (*e.g. Waiting for Commitment, Ready for Refinement, Under Refinement)* these additional statuses are being utilized to create and track the progress of our initiatives to provide leadership more accuracy on the current status of each item. Note: From a Jira Align status perspective, the activities are reflected as *Not Started,* when in actuality the team is working on several activities, leading up to the 'in Progress' status which means the Scrum Teams are doing the work. The Out of the Box Jira Align is not meeting our needs, and we need to make these enhancements to the existing product. Thank you.


Answers:
author: Jamie Giantonio
body: [@Mabary, Jennifer](/t5/user/viewprofilepage/user-id/5398147) i would encourage you to look in utilizing Process Flows in Jira Align. A process flow consists of customizable steps that are used to provide a continuous flow of value through the agile process. Process flows represent your own process steps based on your organization's terminology.

See more in Help: <https://help.jiraalign.com/hc/en-us/sections/115001716988-Process-flows>


Tags: cloud
story points in current_dw.story
Asked by Raj:

Hi, We are using jira align for the initiatives but the epics and stories get synched or refreshed from the jira system - unfortunately, i do not see the story points column or the field in current_dw schema view **story**

**could anyone please advise where would be the story points of any given story within the jira align database**


Answers:
author: Francois Panaget
body: Hi Raj,

In the Jira Align Enterprise Insight schema definition, the current_dw schema view for the **story** holds the Story point information in the **Level of Effort** column.

Here is an extract of the schema definition:

![EI-StoryViewLevelOfEffort.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299120i39E5732F101AF472/image-size/large?v=v2&px=999 "EI-StoryViewLevelOfEffort.jpg")I hope this will help you.

Thank you and Regards, Fran?ois

comments: author: Raj
body: Thank you so much. It is really helpful


author: Jamie Giantonio
body: [@Raj](/t5/user/viewprofilepage/user-id/5262115) in the api, for stories the points field synched with Jira is effortPoints. Hope this helps
defect creation
Asked by santosh pujari:

I need to create defect for failed testcases through JMeter API automatically in jira write code

\>logic for writeresultsFile.bash


Answers:
author: Tom O'Connor
body: [@santosh pujari](/t5/user/viewprofilepage/user-id/5397187) I'm assuming you would want to create defects in Jira through the API. You asked your question in the Jira Align community.

You may want to ask in the Jira Community or review Jira API documentation.

<https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/>


Tags: bitbucket

bitbucket-cloud

cloud