youngmon/atlassian-qna huggingface dataset:
Automation rule for new Insight input?
Asked by Onur Asci:

Hi, I need to notify a group of people when new insight is added to an idea. Tried to do it by automation but there is no trigger for this field. Any idea how to do it?


Answers:
author: Jan-Hendrik Spieth
body: [@Onur Asci](/t5/user/viewprofilepage/user-id/5109006)this is most likely one of the limitations of the beta: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery-beta/ba-p/2069648>


author: Hermance NDounga
body: Hi Onur,

As [@Jan-Hendrik Spieth](/t5/user/viewprofilepage/user-id/5077631) mentionned it is indeed one of the technical limitation for the moment. Insights cannot be used in automation (along with votes or formula fields for example) and they aren't part of the notification scheme - meaning watcher won't receive a notification when an insight is added.

We are aware of this issue, and we are planning to address it in the future.

Cheers,  
Hermance  

comments: author: Kevin Teodoro
body: Hello [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) ,

Do you have any news about these limitations? In my opinion, insights are the core feature of JPD, and without automations and notifications to support them, this compromises the overall value of the tool. Thanks!


author: Daniel Kr?ger
body: I +1 [@Kevin Teodoro](/t5/user/viewprofilepage/user-id/5419105) 's comment! Without this, it's really hard to keep visibility of all the insights and PMs would have to regularly check all ideas just to find out what was added where.


author: Gilad Waldman
body: +1 Here.


author: Michael Saia
body: Any updates on this? More integration of Automations to be able to pull in Jira Issue field data into Insights would make this significantly more valuable.


author: Hermance NDounga
body: Hello everyone,

We are facing technical limitations regarding insights, and we haven't been able to tackle this feature yet. It is still in our radar, but it will not be adressed before the end of the year.

Hermance


author: shane
body: We really want this feature! Tried setting up a rule that looked for changes in the "Insights" field, but that doesn't seem to work even thought the value changes any time an insight is added. Super disappointing that this isn't possible yet.


author: Andrew Lo
body: +1, this is super critical for effective use of insights.   
Otherwise anything added is not being processed by PM's.
Opsgenie contionues ringing after ackowledged/closed
Asked by Bostjan Planko:

Hi!

I'm having an issue with Opsgenie on Android.

When an incident happens and an alert is created, my phone starts ringing. This is expected.

However, if I acknowledge the alert in the web interface or via a chatbot, my phone continues ringing. This is very annoying because I don't have my phone at my desk all the time.

The same thing happens when the alert is closed. The phone continues ringing.

I expect my phone to stop ringing if I acknowledge or close the alert.

How can I fix this?


Answers:
author: Nick H
body: Hi [@Bostjan Planko](/t5/user/viewprofilepage/user-id/4673291) ,

I would suggest reviewing the alert's Activity log tab to see if you are continuously being notified after the alert is ack'd through your New Alert notification rule, or other rules.

If the alert is being ack'd / closed within Slack or another chatbot, then it would be expected behavior that you are notified when this happens. Recipients of an alert would be notified if another user / source ack'd or closed the alert. For example:

![not1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/230303iCCE4AAE806D42C89/image-size/large?v=v2&px=999 "not1.jpg")

1 - Alert notified me through my New Alert notification rule

2 - I ack'd the alert

3 - Alert was closed via Slack

4 - I was notified through my Close Alert notification rule since I was not the one closing the alert in the web or mobile app

comments: author: Bostjan Planko
body: Hi,

no, no "close" notifications are sent to our phones. Only our monitoring system and chat.

You can see in the example below, that alert was sent to and received by my phone. Then after the problem was acknowledged and closed a few minutes later, my phone was still ringing. It wasn't until I opened Opsgenie app on the phone and opened that alert, that my phone stopped ringing.

Should an acknowledgment and close action be sent to the phone?![2022-12-15_15-36.png](https://community.atlassian.com/t5/image/serverpage/image-id/230621iB6A3936AE4F26B43/image-size/large?v=v2&px=999 "2022-12-15_15-36.png")


author: Nick H
body: Thanks for sharing [@Bostjan Planko](/t5/user/viewprofilepage/user-id/4673291) . You can configure acknowledgment and close notification rules. It might make sense to open a ticket with Opsgenie support so that alert can be reviewed a bit deeper: <https://support.atlassian.com/opsgenie/>


Tags: cloud
API Overage Pricing
Asked by Andy Baumgartner:

Hi, could someone please describe how the overage pricing for API requests works? For example the [Essentials plan](https://www.atlassian.com/software/opsgenie/pricing) offers 1000x number of users API requests. If we exceeded this limit will we get a email? Will the product silently fail?

Thanks!

-Andy


Answers:
author: Alex Koxaras _Relational_
body: Hi [@Andy Baumgartner](/t5/user/viewprofilepage/user-id/4526767)

Perhaps this page will help you <https://docs.opsgenie.com/docs/api-rate-limiting>
> If a request exceeds the defined rate limit, the request is either rejected with the HTTP status 429 - Too Many Requests or delayed to be executed.

comments: author: Andy Baumgartner
body: Thanks Alex. That page implies there are hidden rate limits in addition to the monthly limits advertised on the pricing page. From my reading of the article the second limit will effectively cause every request to fail.   

If this is not the case could you please comment for our use case of 4 users. Will 2 API requests that fall in the same second with the Essentials plan fail?

4\*1000/24/60/60 = .046

.046\<1  

It sounds like the answer to my original question is that the requests will simply fail if our monthly rate limit is exceeded. Do you have any plans to make the more similar to the SMS limit where a fee is charged instead?


author: Andy Baumgartner
body: Hi Alex, could you please comment on my pricing question?


author: Andy Baumgartner
body: Hi Alex, any update on my pricing question? Thanks!


author: Alex Koxaras _Relational_
body: Hi [@Andy Baumgartner](/t5/user/viewprofilepage/user-id/4526767) and sorry for my late reply. I think that it's best if you address this question directly to [Atlassian's support](https://support.atlassian.com/contact/). I think that they are more appropriate in answering your question.


author: Andy Baumgartner
body: Great, thanks Alex!


Tags: cloud
Is it possible to enable the dial menu for specific users?
Asked by Nils Van den Bossche:

Dear OpsGenie community,

We would like to ask if it is possible to enable the dial menu for specific users in the "incoming call" integration? People outside of the company that call the number should come out on option 1, our first-line on-call team, with no option of selecting a different team.

We'd use this so only our dedicated first-line on-call responders are able to call a second-line on-call team via the dial option. We do not want our customers to be able to contact our second-line directly.

We're looking forward to your reply.


Answers:
author: Nick H
body: Hi [@Nils Van den Bossche](/t5/user/viewprofilepage/user-id/4976394) ,

That is not currently possible at this time; providing the option for only some users to use an auto-attendant feature vs. others. The integration is "all or nothing" in that sense - where it either needs to be configured with a forwarding rule or with the auto-attendant.

Closest thing to this use case is having two incoming call integrations where one is configured with a forwarding rule, and the other is configured with an auto-attendant. You's share the forwarding rule integration with the outside users, and the auto-attendant integration internally.

I also understand that would include additional charges since each incoming call integration besides the first added is $10/mo so I know it might not be ideal.


Tags: cloud
?Incoming call? integration - call-recordings
Asked by Nils Van den Bossche:

Dear OpsGenie community,

We would like to ask if it is possible to record calls that are coming in via the 'call integration'? We've looked through the documentation, but were only able to find text on voicemail recordings and not call recordings.

We'd use this feature for our future first-line on-call responders so they can easily learn the company's critical incident procedure.

We'd also use this feature for our customer's sake, that if there would be mistakes made, we can verify the root cause of the miscommunication.

We're looking forward to your reply.


Answers:
author: Howard Nedd
body: Are you using a Twilio number?

comments: author: Nils Van den Bossche
body: We believe we are using a Twilio number provided to us by OpsGenie (unless this would not be Twilio ofcourse). As we cannot edit this phone number, only refresh it.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/230281i0E518C5EC73C60DD/image-size/large?v=v2&px=999 "image.png")


author: Howard Nedd
body: I looked it up and it is currently a feature request. So there is currently no option to record calls with the incoming call routing integration.


author: Nils Van den Bossche
body: Ah yes, I found it as well! I haven't thought about looking between the feature requests.

Thank you Howard!

For others that want to find this request: [ticket here.](https://jira.atlassian.com/browse/OPSGENIE-766)


author: Howard Nedd
body: Good find and you welcome mate!


Tags: cloud
Where do you download ICC Video recording?
Asked by Howard Nedd:

Hi,

We have tried the ICC feature in Opsgenie and it works pretty good.

We are now looking into saving the video recording for post-morten analyses.

Does Opsgenie offer the option to download the video session?  

I am aware that...ICC past sessions can be found on Analytics page but that does not include a video recoding, you can only export the chat.

Anyone has an idea if you can export the video recording after closing the incident?

Thanks.  

Regards,  
Howard


Answers:
author: Talar Pavlovic
body: Hey there Howard,

Thanks for writing into Opsgenie Community, I'm Talar from the Atlassian team, happy to help.

At this time, there is no option to record an ICC session - having said this, we have a [feature request](https://jira.atlassian.com/browse/OPSGENIE-752) in place with our product team requesting the option to be added. I recommend you vote for / comment on it to help its visibility with our Product and Engineering teams.

Hope this helps!

Regards,  
Talar


Tags: incident

video
Missing Dynamic Priority Field Option in "Opsgenie Web API" Integration
Asked by christoph.wieser:

Hi,

we are creating an Alert in Opsgenie via Alert API, to set the Priority of the Alert correctly you have to Provide P1-5, but we cannot do that.

So i've seen on any other Integrations is the Option "Custom Value to Opsgenie Priority" avalible...why is this missing for the API and do you have an idea?

Thanks Christoph


Answers:
author: Nick H
body: Hi [@christoph.wieser](/t5/user/viewprofilepage/user-id/5098537) ,

It's not currently possible to filter on the "Custom Value to Opsgenie Priority" option with API-based integrations. We have a feature request you can watch, follow and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-335>

This Community Article might help on how to filter and map certain alerts to specific priorities though: [How to Map Alert Priorities in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304)


Tags: cloud
How to escalate when an alert has deduplicated more than X times.
Asked by Neil Benton:

We have a number of alerts which take a long time to resolve, and during the time the alerts are open we receive a duplicate alert every 4 hours for the same issue which are deduplicated in OpsGenie. In a case recently we had an alert at warning level that had reached its x100 deduplications so when the alert changed to critical it wasn't picked up.

How do I create an escalation to a management team to alert them that an alert has been deduplicated 80 times, as this implies that we have had a problem open for many days.

I have tried an escalation policy but I am limited to raising an escalation if the alert isn't fixed within 1440 minutes of opening.


Answers:
author: Nick H
body: Hi [@Neil Benton](/t5/user/viewprofilepage/user-id/4388608) ,

A [notification policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) might be a better solution for your use case. These can delay / suppress notifications unless a certain deduplication count is reached:

![np1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/229673i1A43BF1A39FB766F/image-size/large?v=v2&px=999 "np1.jpg")

We have a feature request for something similar - to modify the alert after a certain deduplication count is reached: <https://jira.atlassian.com/browse/OPSGENIE-471>

Feel free to watch, follow and vote for that if of interest. In the meantime, a notification policy might be the best alternative.


Tags: cloud

escalation
API Setup - URL to send requests
Asked by Jean-Eric Paulin:

Hi,

I am trying to set our organisation up to send HTTP Requests to our OpsGenie. I have created API Keys and did set things up in Porstman to test this out.

Where can I find the base URL to call our organization's OpsGenie API?

Thanks!


Answers:
author: Jean-Eric Paulin
body: Thank you [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) :)

I have setup an API Key in API Key Management and provided Read, Create and Update, Delete and Configuration access.

In Postman, I used the API name and Key using API Key authentication type. The URl is <https://api.opsgenie.com/V2/alerts> (a GET to list alerts) but when I send the request, I am getting this response (404 not found):  
{  
"message": "no Route matched with those values"  
}

Any suggestions?

comments: author: Nick H
body: Hi [@Jean-Eric Paulin](/t5/user/viewprofilepage/user-id/5097445) ,

A 404 typically means, "Resource or handler not found" - which realistically means the URL cannot be found or is incorrect. You need to be using: <https://api.opsgenie.com/v2/alerts>

The URL is case sensitive, and the one you shared above has a capital "V."


author: Mikael Sandberg
body: Hi [@Jean-Eric Paulin](/t5/user/viewprofilepage/user-id/5097445),

Welcome to Atlassian Community!

The base URL for Opsgenie is not org specific, that information is part of the API key. The base URL is [https://api.opsgenie.com](https://api.opsgenie.com/v1/incidents/requests/:requestId), if you are using the EU instance it is [https://api.eu.opsgenie.com](https://api.eu.opsgenie.com/)


Tags: cloud
How to create an alert filter based on the text within an alert's description?
Asked by Issy Pearson:

I'm having trouble filtering alerts that use the Slack integration. In this case I would only like alerts containing "This is a test" in their description field to use a Slack integration. Below is the filter I have applied to my Slack integration.

![Screenshot 2022-12-12 112901.png](https://community.atlassian.com/t5/image/serverpage/image-id/230024i23238191B7428CA6/image-size/large?v=v2&px=999 "Screenshot 2022-12-12 112901.png")

I've also checked and confirmed that alerts contain "This is a test" in the description field by going to OpsGenie \> Settings \> Logs.

Any help would be much appreciated.

Thanks :)


Answers:
author: Nick H
body: Hi [@Issy Pearson](/t5/user/viewprofilepage/user-id/5097725) ,

Maybe try filtering with regex using one of these values:

```
.*(This is a test).*

(?i).*(This is a test).*
```

The second would be case insensitive.

![slack1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/230026iA2668BB36B4A4A85/image-size/large?v=v2&px=999 "slack1.jpg")

I typically use [regex101](https://regex101.com/r/tZQJfr/1) to validate if an expression will work.

comments: author: Issy Pearson
body: [@Nick H](/t5/user/viewprofilepage/user-id/2540930) Yep that works thank you! I shall definitely have to brush up on my regex.

Cheers,

Issy


author: Daiying Lin
body: hi there i am also trying to create an alert filter for the integration between Jira \& Slack.

I have read this article many time -\> <https://support.atlassian.com/jira-service-management-cloud/docs/work-with-alert-filters/>

but somehow I wondering

1. if i set an alert like this one as blow - people might receive a lot of alert notification, however it is still logical, no?

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/327344i4EA2557446A28F54/image-size/large?v=v2&px=999 "image.png")

2. couldnt understand why the following sentence dont work

- only aleart that with all the condition

-- priority equals P3 (same like in the article)

-- description contains alert

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/327345i397A7CD8FB9F4DD2/image-size/large?v=v2&px=999 "image.png")

Do i make any mistake or do i unterstand it totally wrong?

Many thanks for anz recommandation and advice!


author: Brennan Kiely
body: Hi [@Daiying Lin](/t5/user/viewprofilepage/user-id/5500883) - I would recommend reaching out via support ticket for this so we can get a better look at your setup.


author: Daiying Lin
body: [@Brennan Kiely](/t5/user/viewprofilepage/user-id/2275653) many thanks for the reply!


Tags: alert

cloud
Unable to access account
Asked by CL:

**Urgent** Many of our colleagues are having issues in accessing Opsgenie and we are getting a weird error messages from Opsgenie


Answers:
author: Luis Machado
body: Hi [@CL](/t5/user/viewprofilepage/user-id/5097032)

While it's possible someone from Atlassian will see this here and be able to assist you this is the community forums. I would recommend opening a support ticket if you're having issues to speak with the support team directly. <https://support.atlassian.com>


author: Nick H
body: Hi [@CL](/t5/user/viewprofilepage/user-id/5097032) ,

I went ahead and removed your Opsgenie account URL from your previous response for security reasons. But I see your Opsgenie is now active again, so this should be resolved.


author: Howard Nedd
body: What is the error? Are you accessing the correct link? Are you choosing the correct location: US/EU?

Regards

Howard


Tags: cloud
See payload from an existing alert
Asked by Emil Varona:

I'm working on getting an integration with CloudWatch working. I see a previous alert that was fired off but it's a few months old and I don't have the log entries for this alert.

Is there any way to use the API to see the payload of an existing alert that is NOT in the logs anymore? I need to figure out how to may priority and entity in my integration config and I'm hoping the previous payload will help me. Thanks.


Answers:
author: Nick H
body: Hi [@Emil Varona](/t5/user/viewprofilepage/user-id/5008522) ,

I believe the [Logs API](https://docs.opsgenie.com/docs/logs-api) can export logs throughout the lifetime of the Opsgenie, but note - this feature Is only included with Enterprise plans.

Otherwise, there would be no workaround. You'd probably want to trigger some new alerts, and review the payload of those - or review the payload of any alerts created over the past 13 days.


Tags: alert

aws

cloud

cloudwatch

rest-api
Support ticket to Incident
Asked by AbrahamA:

Hello

What is the process of creating Incident.

Do we just

* Create JSM ticket in JSM Portal
* Create Incident in OpsGenie
* Manually link OpsGenie ticket to JSM ticket

Or is there automation involved in the process.

If so can you please let me know of the steps.

Thanks

Abe


Answers:
author: Rafael Meira
body: Hey Abraham, I would highlight we have a few ways to create incidents, we have the manual and the automatic way, and I will link both documentation with the steps for you.  

[Manually](https://support.atlassian.com/opsgenie/docs/manually-create-an-incident/)

[Automatically](https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/)

<br />

<br />

Best,  
Rafa
Allowing all user to see all teams without admin read-only access
Asked by Dan James:

Hello all! Long time watcher, first time asker(questioner?, requesting help-er?)!  

I am looking for a way to allow every users (or a dedicated role) within Opsgenie to allow a user to see all available teams (List of all teams at a minimum, but read-only for non-member of selected team), without having Admin role access (even view-only).  

Recently I was asked by some people in my company if they can see the entire list of Opsgenie Teams we currently have (examples of how teams are set up, be able to see a list of page-able teams, general curiosity). The only way that I have been able to figure out is to give them a custom role (Named Elevated User) that has all user level access rights (as a base) plus Read-only Admin access. The downside to that is if someone looks at the user base, they can see everyones phone numbers (which will make people upset if their number was given out to everyone).  

Any solutions or suggestions would be greatly appreciated!  


Answers:
author: Nick H
body: Hi [@Dan James](/t5/user/viewprofilepage/user-id/4174480) ,

There's not currently a "See all teams" option within a custom role so this is not *really\** possible. I went ahead and created a feature request you can follow, watch and vote for here: <https://jira.atlassian.com/browse/OPSGENIE-1130>

\* I provided a "workaround" as well, but it might not be ideal since it would require granting "See all alerts" access to the role too.

comments: author: Dan James
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ! Thank you for the quick reply!  

Thank you for looking into this and taking the step to create a feature request! I really do appreciate it!  

I'll take a look at the workaround and see that's a good option for our teams or not!   

Thank you again!


author: Dan James
body: Speed update on the workaround   

The workaround you suggested was one that I tried earlier. It does allow the individuals with that custom role option to see all teams, but it also allows them to see each all user phone numbers if they dig into the settings/user list (which a majority are personal cell phones that we want to limit exposure to)


author: Anish Singh
body: Hello All,  
Thanks for the above, I am looking for something similar but i don't want business users to need to open Ops genie rota, has anyone of you tried a integration between Sharepoint and Ops genie rota ? If yes, can i know how you did it ?


Tags: cloud