Page shortcut do not work in Chrome
Asked by Fernando Navarro Rodr?guez:

Hi,

in a MacBook Air, the following shortcuts do not work in Chrome, but they do in Safari:

* e - edit page
* s - share page
* b - add a block
* m - add a comment

but "l" for label, works fine.

As you can imagine, "e" for edit is killing me.

All shortcuts work fine in a MacBook Pro.

It is pretty weird. Can you help me to re-activate at leat the "e" shortcut?

Thanks

Fernando


Answers:
author: Rafael Pinto Sperafico
body: Hi [@Fernando Navarro Rodr?guez](/t5/user/viewprofilepage/user-id/2969995) ,

What differs web browser (e.g Chrome) in your MacBook Air vs Pro?

Are they running on the same version? Which version?

Do you have any add-on installed in MacBook Air that could be preventing shortcuts from working? Does the same issue happens if you test a shortcut on an [Incognito window](https://support.google.com/chromebook/answer/95464 "Incognito window")?

Are you testing shortcuts against the same Confluence instance on both Macbook? The reason for this inquire is that you can change shortcuts as per <https://confluence.atlassian.com/confkb/how-do-i-change-the-keys-for-keyboard-shortcuts-228066005.html>

Kind regards,  
Rafael

comments: author: Fernando Navarro Rodr?guez
body: Hi Rafael,

Thanks for jumping in.

Here are the details:

* Confluence version: Confluence 5.5.6
* Chrome version in the MacBook Air: Version 73.0.3683.86 (Official Build) (64-bit)
* Chrome version in the MacBook Pro: Version 73.0.3683.86 (Official Build) (64-bit) -same-

I have the same plug-ins in both mac, in fact, the MacBook Air is a restored version of a TimeMachine back up of the MacBook pro.

|----------------------|-------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| CHROME VERSION       |             | 73.0.3683.86                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| OS VERSION           |             | Mac OS X: 10.14.4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| about_sync_data      | Expand...   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| data_reduction_proxy |             | disabled                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| extensions           | Collapse... | ahfgeienlihckogmohjhadlkjgocpleb : Web Store : version 0_2 bhlhnicpbhignbdhedgjhgdocnmhomnp : ColorZilla : version 2_0 bnbpeddmakpmblddofjnoghpjminhjph : Screen Resolution Tester : version 1_1 edacconmaakjimmfgnblocblbcdcpbko : Session Buddy : version 3_6_3 fdpohaocaechififmbbbbbknoalclacl : Full Page Screen Capture : version 4_9 fkepacicchenbjecpbpbclokcabebhah : iCloud Bookmarks : version 2_1_2 gcgikpombjkodabhbdalkcdhmllafipp : GoToMeeting Pro Screensharing : version 1_0_0_0 gfdkimpbcpahaombhbimeihdjnejgicl : Feedback : version 1_0 ghnomdcacenbmilgjigehppbamfndblo : The Camelizer : version 2_10 gojbdfnpnhogfdgjbigejoaolejmgdhk : OneNote Web Clipper : version 3_8_0 jlhmfgmfgeifomenelglieieghnjghma : Cisco Webex Extension : version 1_3_0 kbfnbcaeplbcioakkpcpgfkobkghlhen : Grammarly for Chrome : version 14_905_2163 kejbdjndbnbjgmefkgdddjlbokphdefk : Tag Assistant (by Google) : version 18_319_0 kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : version 0_9_74 lbfehkoinhhcknnbdgnnmjhiladcgbol : Evernote Web : version 1_0_8 mdekceljeopdebbeojibmgmkdmdacaag : Highfive : version 0_3_2 mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : version 0_1 mflnemhkomgploogccdmcloekbloobgb : Right Inbox for Gmail : version 9_2_85 mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : version 1 nanmadekhdoofgmhichkcjlgiofmofbl : QR Code Generator : version 1_0_0_6 neajdppkdcdipfabeoofebfddakdcjhd : Google Network Speech : version 1_0 nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : version 1_3_12 nmmhkkegccagdldgiimedpiccmgmieda : Chrome Web Store Payments : version 1_0_0_4 pfngopommdknnpihdofckgpeddipoeai : Conferencing Plugin : version 1_4_0_0 pioclpoplcdbaefihamjohnefbikjilc : Evernote Web Clipper : version 7_10_0 pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : version 7319_128_0_1 |

I am testing against the same page in confluence in both mac.

The interesting thing is the i**n incognito mode,** the issue disappears and the "e" shortcut **works fine!!!!! \<----- how can I get the shortcut working in the normal mode, too.**

Thanks

Fernando


author: Rafael Pinto Sperafico
body: Hi Fernando,

If it works in Incognito mode, it might be the case of one of the plugins / extensions in Chrome may be preventing the shortcut from working.

When running Chrome in Incognito mode, by default extensions / plugins are disabled and it is required by the user to have them enabled in Incognito mode.

Doing a quick search, Evernote seems to have / use shortcuts and one of them is the letter 'e', <https://chrome.google.com/webstore/detail/evernote-shortcuts/clhjalfedcigiomjfmmjhgadnlmegobb?hl=en> , perhaps this is what is conflicting / preventing Confluence shortcut from working.

As a suggestion, disable Chrome plugins / extensions one-by-one until you find the one that is preventing Confluence shortcut from working. Once you find it, I would appreciate if you could reply to this thread with your findings, sharing the plugin / extension that was causing you grief.

Thank you in advance.

Kind regards,  
Rafael


author: Fernando Navarro Rodr?guez
body: Hi Rafael, you hit the nail! it is Evernote plug-in.

for the record, in my MacBook Pro, with the same chrome version and the plug-in does not interfere in Confluence shortcuts.

Thank you very much.

SOLVED!


Tags: chrome

confluence-server

mac

server

shortcut