youngmon/atlassian-qna huggingface dataset:
Third party feed isn't triggering update to our page
Asked by Philip Colmer:

Our Statuspage is configured to monitor two feeds from Auth0:

![Screenshot 2021-04-20 202549.png](https://community.atlassian.com/t5/image/serverpage/image-id/139578iBE1C06E209AC7F9A/image-size/large?v=v2&px=999 "Screenshot 2021-04-20 202549.png")

Auth0 have had an outage:

![Screenshot 2021-04-20 202635.png](https://community.atlassian.com/t5/image/serverpage/image-id/139579iC19C712EB72C55D7/image-size/large?v=v2&px=999 "Screenshot 2021-04-20 202635.png")

but nothing changed on our Statuspage. We've had to manually add an incident in order to reflect the fact that Auth0 is having a problem.

Why has this happened? I thought the whole point of the third party connections was to simplify the monitoring \& display of issues from those third parties.


Answers:
author: Kevin Allen
body: Hi there, I can't say for sure, but if per the documentation here [https://support.atlassian.com/statuspage/docs/add-a-third-party-component/:](https://support.atlassian.com/statuspage/docs/add-a-third-party-component/:?)
>
> ### My third-party component is down, what happens? {#toc-hId-1230505768}
>
> Depending on the status we parse or have from the external service's status page, we will auto-degrade your third-party component accordingly.
>
> For example, if Mailgun is reporting degraded performance for outbound delivery, Statuspage auto-degrades the component on your page as well. Once Mailgun switches their status back to operational, Statuspage auto-updates your third-party component status back to operational.
>
> ***We do not send any notifications for third-party status changes to your subscribers.***

Potentially, they may have flipped there's after you noticed the problem and flagged it.

If you want to get to the bottom of this, you should definitely file a ticket with support, [https://support.atlassian.com/statuspage/.](https://support.atlassian.com/statuspage/.?)

Cheers!

comments: author: Philip Colmer
body: Unfortunately, I can't file a ticket with support because we're currently on the free plan. We're on the free plan because we're still evaluating Statuspage and this failure to feed through the notification from Auth0 hasn't helped.

I hadn't realised that third-party status changes aren't fed to subscribers either. So using the third-party feed is a complete waste of time for us and now we'll have to implement our own proactive monitoring of Auth0.


Tags: cloud
Set up Pingdom alerts parsing
Asked by Sonia Ouchtar:

Hello,

I am trying to setup the thing described here : <https://support.atlassian.com/statuspage/docs/set-up-pingdom-alerts-parsing/>

But the steps and screenshots seem outdated for Pingdom and I cannot find by myself how to do it with the current versions..

Could anyone be kind enough to help me ?


Answers:
author: Sonia Ouchtar
body: ![Screenshot from 2021-04-26 16-01-48.png](https://community.atlassian.com/t5/image/serverpage/image-id/140475iDD8A3E422B2B4A42/image-size/large?v=v2&px=999 "Screenshot from 2021-04-26 16-01-48.png")


author: Sonia Ouchtar
body: I have found it !!!


Tags: cloud
How to show Pingdom Response Time in StatusPage (not just that it's up) ?
Asked by Sonia Ouchtar:

Hi,

I would like to show a curve of our ping time to our partners, on a lot of services, not just if the ping said it was up or not.

I could not find how to do it, but the data is in Pingdom so I should be able to show it, right ?

Thank you in advance for your help.


Answers:
author: Mark Campbell-Vincent
body: Hi [@Sonia Ouchtar](/t5/user/viewprofilepage/user-id/4353031) -

The metric types we currently provide are uptime and response time checks. In Statuspage, when you go to Your page \> System metrics \> Add a metric \> Pingdom, you can choose a metric type(uptime or response).

As long as the graphs in Pingdom are one of the two metric types, you should be able to display them on your Statuspage.

comments: author: Sonia Ouchtar
body: Thank you, I didn't realize I could choose there...

It's all good now !


Tags: cloud
How to setup that when one component of a group is down, the whole group is considered down
Asked by Sonia Ouchtar:

Hi,

I made a group called "frontend" with all my frontend pages and I would like the group to show up red if one of my component is down.

For now it seems the rule is the contrary "if there is at least one service up, the group is up".  

Can I tweak that ?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Sonia Ouchtar](/t5/user/viewprofilepage/user-id/4353031) -

There is an uptime calculation formula in place that rolls up the average for component groups. So based on the component status and how long it has been in that status, the group component will show the overall status when it is collapsed. This formula cannot be tweaked.

You can find more information about the uptime calculation [here](https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/).

comments: author: Sonia Ouchtar
body: I thought it could be tweaked but it's okay :)


Tags: cloud
How can I create an incident from a third-party channel like slack or cloudwatch?
Asked by yessica.fernandez:

Is it possible to automate the incident's creation through the integration with other channels like cloudwatch, Grafana, PRTG or slack? We can't find some documentation about it.


Answers:
author: Mark Campbell-Vincent
body: Hi [@yessica.fernandez](/t5/user/viewprofilepage/user-id/4352117) -

The channels you referred to currently don't have any out of the box integrations with Statuspage, so for now there isn't a direct way to automate incident creation from them.

We usually suggest leveraging the Statuspage API to customize this type of automation. Or you can use a third party tool like Opsgenie to create alerts for something like Cloudwatch, then have Opsgenie automatically create incidents. You can find the Statuspage Opsgenie integration [here.](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/)

comments: author: yessica.fernandez
body: Thank You Mark. We are gonna to do a review to the API.


Tags: cloud

cloudwatch

grafana

slack
Newly created metric is hidden
Asked by Anupama Sathuluri:

Created a new metric under a Self type metric provider. Cannot see the metric on the statuspage. How can i make it visible? Do not see Advanced Options to update Metric display. Our statuspage is in trial version, do you think that is the reason for not seeing Advanced options ?


Answers:
author: Anupama Sathuluri
body: Resolved: By passing the display as true during metric creation, able to see the metric.


Tags: hide

metric
Metric is hidden - how to make it visible
Asked by Anupama Sathuluri:

#### I found the below details on 'Statuspage' support page. I did not find 'Advanced options' nor a way to 'Update Metrics display' from our manage page. How do I make my metric visible ? Please advise. {#toc-hId--566677164}

#### Editing a metric {#toc-hId-1920835669}

1. Navigate to **Your page \> System metrics**.

2. Click the **Advanced options** tab.

3. Edit the metric and its attributes such as suffix, min and max values for the y-axis, and the metric description. By default, your metric is hidden and will not show up on your status page.

4. Click **Update Metrics display** when you're satisfied with the changes to make them visible to your page viewers.


Answers:
author: Anupama Sathuluri
body: By passing the display as true during metric creation, able to see the metric. Resolved.


Tags: hide

metric
How exactly is Employees determined when using a private page
Asked by Robin Sundstr?m:

I can?t seem to find any documentation which states exactly how employees are calculated when using a private Statuspage.

this is a quote taken from <https://www.atlassian.com/software/statuspage/pricing?tab=private>

"An Employee is an employee in your organization who needs access to view and subscribe to your organization's status page. Typically, you'll grant employee accesses within your IDP provider such as Okta, Ping Identity, OneLogin, or ADFS."

What I take from this is that an employee is anyone which have been added to Statuspage through the IDE, is that correct ? So it is not based on the number of subscribers but instead based on access granted through the IDE ?

Another question is: in regards to this, "Typically, you'll grant employee accesses within your IDP provider such as Okta, Ping Identity, OneLogin, or ADFS.", what is the other way of doing it ?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Robin Sundstr?m](/t5/user/viewprofilepage/user-id/4075181) -

Employees are page viewers/subscribers on a private page. Employees need to authenticate in order to view the actual Statuspage either via [SSO](https://support.atlassian.com/statuspage/docs/require-saml-for-private-pages/) or [IP allowlisting](https://support.atlassian.com/statuspage/docs/set-up-ip-allowlisting-authentication/). Employees aren't added on the Statuspage side. They are given access through your Idp or IP allowlisting to view the page.
"Custom domain subdomain has already been taken" error
Asked by David Mattia:

I am seeing the error message "Custom domain subdomain has already been taken" when I try to add a custom domain at \`status.\<my_domain\>\`, but am able to add \`statuspage.\<my_domain\>\`, even though I have no DNS entries for \`status.\`


Answers:
author: Brant Schroeder
body: [@David Mattia](/t5/user/viewprofilepage/user-id/4341593) Welcome to community.

If you are following these steps (<https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/>) and getting that error when you add the custom domain into the custom domain field you will need Atlassian to take a look at this for you. Have you submitted a support issue to Atlassian support yet? <https://support.atlassian.com/contact/>


Tags: cloud
Email
Asked by Kyle Hilbert:

Is it possible to use the email automation to parse out the body and post it to the status page? To give some context, We would like one of our sales directors to be able to post to the status page without giving him access to the portal. Our thought is that we can give him the component address, have him set the status. What I can't find is if we can have a message post to the portal. For example:

To: enter component address here.

cc: all sales@domain.com

subject: DOWN

Body: IT has identified an issue with one of the core systems and is working to fix the issue.


Answers:
author: Mark Campbell-Vincent
body: Hi [@Kyle Hilbert](/t5/user/viewprofilepage/user-id/4341564) -

Thanks for reaching out! The email automation currently only updates the corresponding component. You will need to separately create an incident if you would like to describe what is happening to your service/component. This means that your Sales director will need to have access to Statuspage in order to create an incident and update the corresponding component.


Tags: cloud
Is it possible to merge statuspage for multiple accounts?
Asked by Kathleen King:

We have a statuspage for a brand that is established and we would like to merge access to the statuspage of a brand we have just acquired. At the moment, because statuspage uses Google it won't let us access the new page unless we use an entirely new email for the user on the new page, however, that means maintaining two separate logins which is not ideal.

Is there a way for us to merge the new account into the old account so we can use a single login for both brand pages and then choose between the two when updating the page?

Thanks!


Answers:
author: Abraham Musalem
body: Hey Kathleen,

Thanks for reaching out! We can consolidate pages into one organization. Please submit a support ticket so we can take a look!   

Regards,   

Abraham M.

Statuspage Support

comments: author: jason.sears
body: Transferring to a single account is good, is it also possible to merge the pages to a single Status Page instance in the destination org? I now see that I've 2 instances listed under the destination org.  

Thanks,

Jason


Tags: cloud
I need to pull data from new relic to status page
Asked by Kashish Gupta:

On doing the integration when i enter new relic api key, I get

"Remote Validation of your credentials failed, or you have not applications associated with your account". I am getting this and I am unable to create statuspage using new relic due to this issue. Can someone help?


Answers:
author: Mark Campbell-Vincent
body: Hi [@Kashish Gupta](/t5/user/viewprofilepage/user-id/4339267) -

This error is pointing to your account in New Relic. This could mean that there isn't a New Relic account with the API key you pasted in Statuspage, or the key is no longer valid. If you're using a subaccount in New Relic, make sure you're linking to the right subaccount.

Looking at this [article](https://discuss.newrelic.com/t/kubernetes-integration-doesnt-count-as-an-application/60707), there can be data that is not accessible via REST API since it doesn't appear as an application in New Relic. Checking the source of your New Relic data could shed some light on why you're receiving that error.


Tags: cloud

newrelic
Mobile app for StatusPage?
Asked by Marcos O_Rourke:

Is there, or are there plans for, a mobile app for StatusPage? We're a very small team, and sometimes need to update StatusPage from our iPhones.


Answers:
author: Charlie Misonne
body: Hi Marcos,

There is no mobile app and there is no public issue/ feature tracker for Statuspage so all you can do is make a suggestion via Atlassian support.

However, the mobile website for Statuspage seems decent. Even for creating incidents. Example:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/137206i9D8DF107358A80A3/image-size/large?v=v2&px=999 "image.png")


author: Josh
body: +1 for wanting this feature


author: Pir8Radio
body: I came here from a google search looking for the exact same thing.. form logins from the mobile web page can be annoying, would be nice to have a face login app, to quickly get status updates out to users in a jam.


Tags: cloud
Import jira users to crowd
Asked by Derek Shortt:

I am having a difficult time importing JIRA users to Crowd. Maybe I don't understand what Crowd is asking for but this is what I have done so far.

JIRA is currently running on the H2 internal server

From C:\\Program Files\\Atlassian\\JIRA\\atlassian-jira\\WEB-INF\\lib I copied h2-1.4.185.jar and put it in C:\\atlassian-crowd-2.11.1\\apache-tomcat\\lib

Next I started the Crowd importer with the following information in the screenshot

image2017-3-10 15:44:59.png

I go the database jdbc URL from JIRA, so I think that is correct and used org.hsqldb.jdbcDriver as stated in the crowd documentation.

It then returns the following error message seen in the screenshot. I am not understanding what the problem is.  
[](https://community.atlassian.com/t5/Crowd-questions/Import-jira-users-to-crowd/qaq-p/432002?attachment-id=3469){#link_11595551412c6a}  
[](/tnckb94959/attachments/tnckb94959/crowd-questions/4763/1/image2017-3-10%2015%3A44%3A59.png){#display_11595551412c6a_0}


Answers:
author: Saleh Parsa
body: I believe you are using HSQL Database Driver and not H2 Driver. Maybe you can take a look at dbconfig file of JIRA to see what's the driver that JIRA uses. On top of that, if I'm not mistaken username of H2 databases is su without password.


Tags: import

jira

user
Does crowd support enforcing restrictions on reusing the same user password?
Asked by haani:

I'm looking to find out if crowd supports the ability to enforce restrictions on a user repeatedly using the same password when the password expires?


Answers:
author: Bruno Vincent
body: If you use an AD/LDAP connector, then this has to be configured on your AD/LDAP directory. If you use an internal directory, then you have to configure the *Password History Count* property. See <https://confluence.atlassian.com/crowd/configuring-an-internal-directory-18579551.html> for more details.


Tags: crowd-administration
Is Hipchat Server ever going to get Crowd SSO?
Asked by Andrej ?umbala:

Is Hipchat Server (web browser ui) ever going to get Crowd SSO? Is it something planned by Atlassian?


Answers:
author: Bruno Vincent
body: Hi Adu,

You might want to read Atlassian's answer here: <https://answers.atlassian.com/questions/37059415>


Tags: hipchat-server

sso
How to handle group names with spaces?
Asked by DI2E Licensing:

<https://confluence.atlassian.com/crowd/integrating-crowd-with-subversion-104824970.html> says that we should enumerate required groups in the svn config file like so:
> \[groups\]  
> developers=

However, how can we use group names that contain a space character? When using:
> \[groups\]  
> atlassian sysadmin=

The generate-authz-svn-access-file.py runs without complaining but does not enumerate the members of that group.

When using:
> \[groups\]  
> atlassian+sysadmin=

The generate-authz-svn-access-file.py generates an error when trying to enumerate the members of that group. It seems to encode the plus sign which the crowd API does not like.

```
Failed to fetch https://my.crowd.com/crowd/rest/usermanagement/1/group/user/nested?groupname=atlassian%2Bsysadmin: {'status': '404', 'x-embedded-crowd-version': 'Crowd/2.10.1', 'x-asen': 'SEN-5815732', 'x-content-type-options': 'nosniff', 'transfer-encoding': 'chunked', 'set-cookie': 'JSESSIONID=30797E388B5AE42A978484565933B3CE; Path=/crowd/; Secure; HttpOnly', 'strict-transport-security': 'max-age=604800; includeSubdomains, max-age=604800; includeSubdomains', 'vary': 'Accept-Encoding, Accept-Encoding', 'content-length': '82', 'server': 'nginx', 'x-crowd-user-management-version': '1.4', 'connection': 'keep-alive', '-content-encoding': 'gzip', 'date': 'Thu, 09 Feb 2017 12:08:30 GMT', 'content-type': 'application/json'}
```

Using:
> \[groups\]  
> atlassian\\+sysadmin=

provides no better results (encoding both the backslash and plus sign).  
Crowd is configured to lowercase all users/groups for this application.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@DI2E Licensing](/t5/user/viewprofilepage/user-id/502448) ,

unfortunately, you can't create a crowd group with spaces in the name


author: Ryan Hammond
body: I dug into the code to discover the problem. It passes over groupnames with internal spaces. I wrote a patch and pull request to update the behavior to allow spaces within a group name.

<https://bitbucket.org/atlassian/cwdapache/pull-requests/24/allow-group-names-with-spaces-encode-the/diff>

I opened this ticket on the support site: <https://support.atlassian.com/servicedesk/customer/portal/16/CWDSUP-13594>


Tags: crowd-administration
How can I know that Crowd and Jira are in a same tomcat Container?
Asked by forever21:

I installed Crowd and JIRA on the same server. I followed strictly the instructions to install both of them  
<https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html>  
<https://confluence.atlassian.com/adminjiraserver071/installing-jira-applications-on-linux-802592173.html>  
but how I can know that they are running in different tomcat containers?   
I'm not an expert in Tomcat and it's pretty confusing for me:   
<https://confluence.atlassian.com/jira064/deploying-multiple-atlassian-applications-in-a-single-tomcat-container-720411824.html>

Thank you.


Answers:
author: RVal
body: If you followed instructions to install Crowd, JIRA then you most likely have them in separate tomcat containers. By default installation for both of them install tomcat + application. They listen on different ports. Crowd listens on port 8095 while JIRA listens on port 8080 by default. If you are running both of them on linux you can check how many tomcat processes you have running

```
ps -aux |grep catalina
```


author: forever21
body: They listen on different ports as you said and I got 2 different processes.

It's a new installation, I didn't want to make a big mistake right in the beginning.

Thank you very much !!!

comments: author: RVal
body: Be aware though they will still compete for resources like CPU and memory on the same host. So if you expect a significant load you may consider having dedicated host for each. Another thing is database. Not sure if you using database on the same or different host but that potentially it can be another resource sharing bottle neck.


Tags: crowd-administration
How can I know that Crowd and Jira are in a same tomcat Container?
Asked by forever21:

I installed Crowd and JIRA on the same server. I followed strictly the instruction to install both of them

<https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html>

<https://confluence.atlassian.com/adminjiraserver071/installing-jira-applications-on-linux-802592173.html>

but how I can know that they are running in different tomcat containers?

I'm not an expert in Tomcat and it's pretty confusing for me:

**<https://confluence.atlassian.com/jira064/deploying-multiple-atlassian-applications-in-a-single-tomcat-container-720411824.html>**

Thank you for your help.


Answers:
author: Nic Brough -Adaptavist-
body: Make sure they are both running by checking their front-ends, then have a look at the processes running on the server.

If there are two Tomcats running from different directories (look for the directory names in the process information), then you have them separate.  

I'm almost 100% certain that you have them separate. The installers and instructions all work with separate installations. You actually have to do a **lot** of work unpacking and extracting one of the installations so that you can install it in another Tomcat, and I doubt you've done that!


author: forever21
body: You're right!

thank you very much!!!


Tags: crowd-administration
Can I use Crowd SSO with server JIRA/Confluence and cloud Bitbucket/Hipchat
Asked by Jenifer Kuntz:

We have Server versions of JIRA and Confluence and Cloud Bitbucket and Hipchat. Can we use Crowd for SSO to all applications?

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: SSO relies on a common directory of users. Cloud systems have their own internal system which you can't connect up to other servers. So I'm afraid the answer is "no".

You **might** be able to code something that can take the Cloud authentication tokens and duplicates the process for logins for other systems, but I don't think it would be easy, and I've a nagging doubt that it would be very insecure, as well as add a "duplicate all users in two systems" overhead.

comments: author: Jenifer Kuntz
body: Thanks Nic, that is what I thought! Sorry about the dups...


author: Greg Carpenter
body: That would be a limitation of the Crowd Product, not a general one. For instance, if Crowd implemented the SAML 2.0 Protocols for Identity Providers, any SAML 2.0-compliant Service Provider application would be able to use Crowd for single signon.

-greg

comments: author: AnnWorley
body: More details on Atlassian's decision not to implement SAML in Crowd:

[General SAML Support](https://jira.atlassian.com/browse/CWD-1822)


Tags: crowd-administration
Set up crowd application on JIRA
Asked by Rishit:

image2017-1-28 11:1:11.png  
[](https://community.atlassian.com/t5/Crowd-questions/Set-up-crowd-application-on-JIRA/qaq-p/42109?attachment-id=4290){#link_116311d4075066}  
[](/tnckb94959/attachments/tnckb94959/crowd-questions/179/1/image2017-1-28%2011%3A1%3A11.png){#display_116311d4075066_0}


Answers:
author: Nic Brough -Adaptavist-
body: Duplicate of <https://answers.atlassian.com/questions/47484586>which has an answer


author: Rishit
body: Please help me out this issue while am setup crowd with JIRA, i had an issue with wrong password, after this i changed the order of the directory position to JIRA internal directory, even am not able to login in to the JIRA with user credentials in JIRA internal directory,

After some time even i reset the password to default 'sphere' in database but am not able to login in to the JIRA.

the above image which shows the while am running logs in JIRA

Please help me out with this issue Asap.

Thanks,

Rishi


Tags: crowd-administration