youngmon/atlassian-qna huggingface dataset:
Is it safe to directory backup (tar) attachments while Confluence / JIRA are on?
Asked by Jiri Pik:

I have a huge Confluence / JIRA installations with tens of gigabytes of attachments.

Backing them up takes a long time. The command is, for example,

```
call(['/bin/tar', '-zcvf', attachments_backup_filename ,'/var/atlassian/application-data/confluence/attachments'])
```

(1) Is it safe to run this command while Confluence / JIRA are running to maintain the maximum availability?

(2) What is the worst which can happen?

(3) Should I add some additional parameters to the above "tar" command to make it more thread safe?


Answers:
author: Nic Brough -Adaptavist-
body: It is safe to do this while Confluence is running, as you are just reading the files to create an archive. It won't damage Confluence in any way.

The worst cases are that someone is uploading a new attachment in just the place the backup is running, so you only get part of that file backed up, or your backup locks a file while someone is trying to delete it, so confluence reports a failure to delete to the user. I don;t think either of those are critical failures.


Tags: confluence-server

jira

server
New To Confluence. How To Share Add/Share Dashboard?
Asked by Nicholas_Nguyen:

I'm really inexperienced with Confluence and general IT concepts. I have Confluence (Trial version) installed on my personal computer and I want to share it with a family member in my house. I sent them a link and they created an account. However, though they are listed as a user in Confluence, they cannot access anything from a different device. In other words, my family members cannot access Confluence unless they are using my personal computer.

So, what can I do to allow other users to access Confluence on their own devices?


Answers:
author: Nic Brough -Adaptavist-
body: This sounds like you are running Confluence locally on your machine and have not set it up to allow remote access. What is the address you are trying to get your family to use?

comments: author: Nicholas_Nguyen
body: When I click on the share button, it allows me to copy and paste a link to allow users to access the Confluence dashboard. However, it is defaulted to localhost:8090. How would I go about changing the link?

I'm aware that I could change the Server Base URL, but this seems like more of a networking setup that will fix my problem.
Confluence : Th?me are different
Asked by STEPHANE OLERON:

Hello,

When i create a new space in confluence and some page, i have different presentation/theme of my pages.

For all page i have create I found that some place are lost.

When I can have the same Theme for all my pages that the Global page

See

Global page (With good theme)

![image.png](/t5/image/serverpage/image-id/55739i20EA0FC82BCEA8A9/image-size/large?v=v2&px=999 "image.png")

All page that I have created (with lost space)

![image.png](/t5/image/serverpage/image-id/55740iEB8992912FEEB185/image-size/large?v=v2&px=999 "image.png")

Thanks for you help


Answers:
author: Alexander Bondarev
body: Hi,

can you show the page with lost space on edit?

comments: author: STEPHANE OLERON
body: Yes

When I edit the page some space on left and on right are loose

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/55751i96008B3F6E85FEB5/image-size/large?v=v2&px=999 "image.png")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/55752i01AEED40911072A5/image-size/large?v=v2&px=999 "image.png")


author: STEPHANE OLERON
body: When you see the first page, it use all space. My previous Confluence used are this appear, and it was perfect.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/55753i4CCABB435B4F97DB/image-size/large?v=v2&px=999 "image.png")


Tags: confluence-cloud
Disabling secure administrator sessions
Asked by Eric:

I'm using the Linux Server version

Application Versions:

JIRA Service Desk 4.0.0

Jira Software 8.0.0

Jira Core 8.0.0

I am attempting to remove or at least extend the administrator session timeout. I've tried a few different solutions to no avail. Is there a definitive answer to how to do it?

I tried this <https://confluence.atlassian.com/adminjiraserver080/configuring-secure-administrator-sessions-967898035.html>

COG \> General Configuration \> Security Configuration Doesn't exist.

For the alternative of adding the line to the jira-config.properties - This file doesn't exist on my server.

I found this article saying that new installations don't have it and it is necessary to create it in the jira home directory and restart jira. I created it, added the jira.websudo.is.disabled = true and restarted. I still get the screen to enter my password after a few minutes.

Any help would be appreciated.


Answers:
author: Sebastian Krzewi?ski
body: Hi [@Eric](/t5/user/viewprofilepage/user-id/1421814)

If you created jira-config.properties please check:

- file ownership on server - should be like other jira files (common mistake, sometimes I forgot to change file ownership)

- file location - file should be added in home directory.

Let me know, if you have other questions

Regards,

Seba


Tags: jira-service-desk
Resetup after change docker IP
Asked by Matthew Alexander:

Hello, I setup Confluence with the official docker repo but installed with wrong IP, we changed the IP associated with the application and now it is asking to resetup confluence from scratch, is there anyway around this?


Answers:
author: sara
body: Hi,

Not sure how the set up is done.I suggest you stop run confluence with persistent home directory and database data directory.This will ensure no data loss will happen in case of a change.


Tags: atl-adm

confluence-server

docker

server
Restricted page visible
Asked by Chris Landau:

I have tested restricting a page or two but then I am able to find the page on my phone without logging in. Unless I am missing something. And I have a few restricted spaces that I can't access from there, but they seem to have the same permissions as the one I can see.


Answers:
author: Chris Landau
body: I was logged-in on mobile. Sorry for the false alarm!
How does Hide option in excerpt plugin in Confluence cloud help?
Asked by Anand Rajaraman:

Under what scenario the hide option in excerpt plugin can help, Is there any example to assist?


Answers:
author: Anand Rajaraman
body: Hi [@Shannon S](/t5/user/viewprofilepage/user-id/510046) ,

Just checked in my Confluence page and it worked out.

Regards,

Anand

comments: author: Shannon S
body: Hi Anand,

Glad to hear you were able to get it to work out. If you run into any other issues with that please feel free to let me know!

Regards,

Shannon


author: Shannon S
body: Hello Anand,

Thank you for contacting us about this!

The option **Hide Excerpted Content** in the [Excerpt Macro](https://confluence.atlassian.com/confcloud/excerpt-macro-724765191.html) provides the following functionality:
> Controls whether the page content contained in the Excerpt macro placeholder is displayed on the page.
>
> Note that this option affects only the page that contains the Excerpt macro. It does not affect any pages where the content is reused.

That means that on the page with the Excerpt Macro you can hide the content within the Excerpt Macro. It will **not** hide content on any pages that are using the [Excerpt Include Macro](https://confluence.atlassian.com/confcloud/excerpt-include-macro-724765190.html) to display that information.

I hope that clarifies things for you! If you have any additional questions please feel free to let me know.

Regards,

Shannon


Tags: confluence-cloud
Can you watch a label?
Asked by Marty Duffy:

There are several of us writing a blog series on Confluence. We are each writing in our own personal space, but tagging the content with the same label. We have had users ask if they can 'watch' the label to follow along with any posts. Is this possible?


Answers:
author: Nic Brough -Adaptavist-
body: No, I am sorry, but we can't watch labels directly. The best we can do is to kludge together something with RSS and REST APIs on a n external system. I would love to be able to click "watch" on a label in Confluence.

comments: author: Ennio
body: Thanks... for all the good thing Confluence does, there are some really obvious things that is does not do -- this is just one of them.

Frustrating.
Export Confluence
Asked by Marcelo Salazar:

t is possible to export all the contents of a space in confluence, including pages nested within them (Tree type)


Answers:
author: JP _AC Bielefeld Leader_
body: Export to what?

You can export a space (with all pages / attachements / images) to a file which can later be imported into Confluence again (same / other system).

Or do you want to export to something else?

Best

JP
Do we need latest Windows updates for installing Confluence?
Asked by QualIT One:

We were on a a very old version of Confluence (3.x). We lost the sever to hacking and now need to install it again. The SQL database and Content is backed up. Do we need to have the latest version of Windows Updates to install latest version of Confluence? What will happen if we install Confluence 6.15 on a Windows Sever 2012, that hasn't received Windows updates in 4 years?


Answers:
author: JP _AC Bielefeld Leader_
body: Hi,

apart from running into more security problems from your operating system, it should be no problem to install a clean new Confluence on a Windows 2012 server.

Best

JP


Tags: install
How to search for key word not on current tab page?
Asked by Kristin h:

I'm just trying out Tabs Container and Tabs Page(s). Within each Tabs Page is an Include Page or Include Excerpt.   
If I'm on the first tab and search for a key word in the Page Tree Search box, there are only search results if the word is on the current tab page.


Answers:
author: Dylan Maxwell
body: I was able to achieve this by using tabs to display "include page" macros. So each tab's content is authored as a sub-page but displayed within the tab.  

This works great but has issues with other functions which are more important to me than search (namely inline commenting).   

An alternative option is to use any click on the tab to redirect you to the original content document which would allow the inline commenting. But the sudden unwanted page change and subsequent absence of tabs is even worse than the other issues.  

Pick your poison i guess?  

Kristin, did you ever find an acceptable solution?


author: Julie Bateman
body: I have a similar issue that I cannot find (Cntrl +F) on a tab that is not displayed. Ideally I would like to have our devs write a script that users can search for a word/term/phrase within all tabs on the page.
Changing authorization type for all users at Confluence Cloud
Asked by Artur Amirov:

Hello!

Is it possible to change authorization type for Confluence Cloud users from local to SAML or Google? If no, can I migrate all the permissions from old local users to new ones?


Answers:
author: Shannon S
body: Hello Artur,

Welcome to Community, it's nice to have you!

You can certainly change the authentication type for your Cloud users to SAML, but it requires a subscription to [Atlassian Access](https://www.atlassian.com/enterprise/cloud/access). For more information, you can review the article below:

* [SAML Single Sign On with Atlassian Access](https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html)

Have a look at that and let us know if you have any questions about it.

Regards,

Shannon


Tags: authority

confluence-cloud
Why does some content not appear in Edit mode in Confluence?
Asked by Becky Anderson:

We are using Confluence server version 6.15.2.

I have had several people report an issue with editing. Content is available to view, but disappears when the edit button is clicked. We have cleared our cache as suggested in another thread with no success. We have no macros installed for hidden content. Has anyone else experienced this and been able to resolve with out cutting and pasting content to a new page?

Thanks


Answers:
author: David
body: Hello,

This question is the same and provides some answers:

[https://community.atlassian.com/t5/Confluence-questions/Some-content-not-appearing-in-Edit-mode-in-Confluence/qaq-p/820626](https://community.atlassian.com/t5/Confluence-questions/Some-content-not-appearing-in-Edit-mode-in-Confluence/qaq-p/820626?)


author: kathy homsi
body: Hello,

We are facing a similar issue. Were you able to identify the root cause?

Thanks!


author: Mike Rathwell
body: Hi [@Becky Anderson](/t5/user/viewprofilepage/user-id/1009911)

This is indeed an odd one. Here's a few things I'd take a shot at:

* You might not have a macro hiding content but do you have one that is including it from somewhere else?
* Try this with an incognito window and/or other browsers. If that works, blast the cache on your browsers
* If you are all using Chrome, there was a recent update. I regularly run into a case of exceedingly weird behavior if the update is applied but not activated by restarting the browsers.
* A worst (and most annoying case scenario) might well require [stopping Confluence, nuking the caches in the CONF_HOME directory then restarting](https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html). Sometimes this also solves some odd behavior.


Tags: confluence-server

server
Can you inline comment on Jira issue macro items in Confluence?
Asked by Connie Leuderalbert:

We use a the Jira Issues Macro on Confluence. My manager likes to go through and write an inline comment for clarification. This works fine on Confluence created items. But when she tries to comment on an item that was input using the Jira Issues Macro, she gets the error "Could not save the comment". Is there a way she can easily ask questions like this? Thanks


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Connie Leuderalbert](/t5/user/viewprofilepage/user-id/2265653) ,

unfortunately this is a known issue but there's no information about when it will be fixed.

Here the related issue on Atlassian backlog <https://jira.atlassian.com/browse/CONFSERVER-58176> . Watch it if you need to have notification about progress.

Ciao,

Fabio


author: Darryl St_ Pierre
body: Connie,

I'm using Cloud, but when I try this, it tells me it will save the comment as a Page Comment. Is that an option in your situation? Alternatively, can the comment be made on text immediately before or after the Jira Issue macro instead?

Darryl


Tags: confluence-server

server
Unable to add text to blog post
Asked by andrew.kumar@bca.com:

Hi

I am able to add a blog post to a space but unfortunately i can't seem to be able to add a Title or any text. The only thing i seem to be able to do is select a colour from the menu.

All help appreciated

Thanks

Andy


Answers:
author: Darryl St_ Pierre
body: Andrew,

It sounds like this might be a permissions issue(?)

Do you know if you have proper rights to add a blog post to the space/page in question?

Darryl

comments: author: andrew.kumar@bca.com
body: Hi Darryl

Thanks for the quick response.

I have taken a look at the permissions on the space setting and can see that i have both Blog add and delete permissions against my Individual user.

When i add the blog i can see the text 'Give this page a title' but am unable to enter any text, also the menu options are greyed out.

Thanks

Andy


author: Darryl St_ Pierre
body: Andy,

Have you tried, as a test, to create a blog post on a different space to see if the result is the same?

I'm unable to recreate, but variables between our two environments may be different. I do notice when I create a new blog post on a "legacy" space, it uses the new editor. That said, the fact that you're seeing so much greyed out/unavailable really sounds like permissions somewhere...

Darryl


author: andrew.kumar@bca.com
body: Darryl

Will give it a go from another space.

Thanks for the help

Andy


author: Hayley Solan
body: Hi,

I have the exact same issue as the OP. I have tried to create a blog post in multiple spaces and have the same issue. I have checked my permissions and as an administrator I should have add and delete permissions in all spaces,

Does anyone have any suggestions?

Thanks,

Hayley


author: marie mogridge
body: I also have the same issue - Has this been resolved?


Tags: cloud

confluence-cloud
This is a restricted page. Request access from the author
Asked by Konstantin Belenko:

Good time of day!  
We have a problem with access of the space. Administrator, creator and users of groups: PMO AMs, PMO EM, PMO Owners, administrators, confluence-users, developers, smc3 cannot access the space viewer. Instead, they can only view documents in space.  
**Please resolve this issue very urgently!**   


Answers:
author: Nic Brough -Adaptavist-
body: As an admin, they have rights to see a list of restricted pages and change the restritictions. But if they're not listed in the restriction, then the page remains restricted away from them. Admin rights are not the same as Page rights.


author: jbarr
body: Confused: I've added a user under Space Settings \> Permissions as basically admin rights, and they've logged out and back in, they are still restricted. Under restricted pages however, they are not in the list to edit/view. I do not see a way to add this person. This is pressing as the one person who does this is out for 2 weeks and folks cannot get their work done. Any way I can accomplish this easily? I am not a Jira expert and frankly have other stuff on my plate. Thanks for responding.


author: Nic Brough -Adaptavist-
body: Anyone who has "manage restrictions" permission in the space can do it.

Confluence administrators can also list all the restricted pages in a space (irrespective of their space permissions) and modify them.


author: jbarr
body: How does someone other than one person grant access? We have a user out for 2 weeks, but we need to provide access to a restricted page via site admin NOW. Any way to do this? Every feature with this product appears to be an add-on for more money.


author: Nic Brough -Adaptavist-
body: You say "cannot access the space viewer. Instead, they can only view documents in space." This is a confusing statement as you don't explain what a "space viewer" or "documents" are, and in Confluence, a page is either visible to a person or it is not, there's only on thing to look at.

Could you explain further please? What can the users not see? Have you checked the space permissions?


author: Konstantin Belenko
body: And also, some people, to the pages of space. Being in the same group, with permissions to view and create.


author: Konstantin Belenko
body: Are they unable to access the front page of the space itself


author: Scott Theus
body: Hi [@Konstantin Belenko](/t5/user/viewprofilepage/user-id/2686769) ,

First, could you please edit your post to remove the links and the user's names? This is a public forum of Atlassian users like yourself, and we won;t have access to your space; including the names may be a violation of privacy rules in some countries.

Second, your title of the post and description of the problem are a bit confusing. Are the users having problems accessing a particular page in a space, or are they unable to access the front page of the space itself? The solution could be different, depending on which is happening.

-Scott


author: Konstantin Belenko
body: Wait


Tags: cloud

confluence-cloud
Is there any way where customer can download the attachment without login
Asked by Sachin Kulkarni:

Hello team,

my customer wont prefer to create account in JIRA services desk.

we will also not prefer as we are retail product seller.

we want our user should able to download the file like attachment

is there any way to handle this case.

Thanks in advance,

Sachin Kulkarni


Answers:
author: Nic Brough -Adaptavist-
body: You can make a space completely public by allowing "anonymous" access, without any account. Pages that are anonymously accessible allow people to download their attachments too.


Tags: cloud

confluence-cloud

jira-service-desk
Embedding Gsheets in confluence
Asked by Sanjay Akondi:

Hi We are using cloud version of confluence, we are using google sheets for our project tracking, while embedding a gsheet it says "We cant open this document as \<Logged in user\> the document may not exist or you might not have permissions to see it."

Even after providing the required credentials it still shows the same error message.

Can some pls help.


Answers:
author: Shannon S
body: Hello Sanjay,

Welcome to Community! It's nice to meet you.

Can you just confirm with me, are the documents in a personal Google Drive, or a Team Drive?

At the moment, it's not possible to embed Google Documents if they are stored in a Team Drive. We have reported this bug for it:

* [CONFCLOUD-55650](https://jira.atlassian.com/browse/CONFCLOUD-55650) *Unable to see embedded google docs in a confluence page in case the contents are stored in Team* Drives

If this affects your team, please vote on the above bug link. In the meantime, you would need to store your documents in a personal drive.

If your documents *are* in a personal drive, then can you please let me know if it affects all Google Documents, or only the sheets?

Regards,

Shannon

comments: author: Shannon S
body: Hello everyone! I am following-up to say that the bug I mentioned above has now been **Resolved**!

In case you believe you may still affected by it, please [contact the Cloud Support team directly](https://support.atlassian.com/contact).

Regards,

Shannon


Tags: cloud

confluence-cloud

google-sheets
How to identify pages that reference a given page
Asked by Hilary Damant:

Hello

I'm relatively new to Confluence and i'm using the cloud version.

I am writing a number of pages that link to other pages and would like to know if there is an easy way for me to list all pages that reference a given page. For example, I have many policies (multiple pages) that reference a particular control (a single page) so I want to easily find out which policies/pages refer to that single control.

Thanks for any help.

Hilary


Answers:
author: Jeffrey Beale
body: I found that incoming links are available if you go to a page and select:

... \> Advanced details \> Page Information

There is an Incoming Links section on that page.

comments: author: Laura Schalk
body: This worked for me. Thanks!


author: Shannon S
body: Hello Hilary,

Thank you for contacting us about this. This is definitely a macro I can picture being offered in Confluence, but unfortunately we do not have at this moment.

There are feature requests for this to be implemented in both Server and Cloud:

* [CONFCLOUD-35218](https://jira.atlassian.com/browse/CONFCLOUD-35218) *Macro: incoming links -* Cloud
* [CONFSERVER-35218](https://jira.atlassian.com/browse/CONFSERVER-35218) *Macro: incoming links -*Server

Please vote on the feature to show your support, and watch the case in order to be updated of any changes.

For the case with Confluence Cloud there is unfortunately no solution at this time.

For Server customers, there is currently an add-on available for Server only, that I will include in case there are any Server users looking for the same functionality.

* [Stagil Incoming Links](https://marketplace.atlassian.com/apps/1215391/stagil-incoming-links?hosting=server&tab=overview)

Let me know if you have any questions about this!

Regards,

Shannon


author: Nic Brough -Adaptavist-
body: How are you writing these "references" in Confluence?


Tags: cloud

confluence-cloud