youngmon/atlassian-qna huggingface dataset:
How to let someone choose a project to send an issue to using the rule builder
Asked by Brian Masteller:

My manager wants me to create an issue triage board that will create a task if the issue is approved to work. We have over 10 different projects our team supports, so I want to allows the reviewer to choose the right project to create a new card. From what I'm seeing, in the "Create Issue" rule component, I have to choose a specific project or tell it to do it in the current one.

Is there a way to allow the reviewer to choose from our list of projects?


Answers:
author: Marc - Devoteam
body: HI [@Brian Masteller](/t5/user/viewprofilepage/user-id/4929264)

You could have a custom field on a screen when the transition approved to work is made.

I would create this CF as a radio button field and have the options represent your project names

You could have in your rule, to check if the custom field option is not empty, then set an advanced branch that looks at the value of the option.

you could use a smart value like; {{issue.\<field name.\>value}}

Then on the create issue component use add your variable {{\<variable-name\>}}

Another community user, [@Haddon Fisher](/t5/user/viewprofilepage/user-id/560629) , has described this as well in detail, look at this page: [Create+Linked+Tickets+In+One+or+More+Team+Projects#Identifying-the-Right-Project(s)](https://jiramancy.atlassian.net/wiki/spaces/BASICJ/pages/2064454/Create+Linked+Tickets+In+One+or+More+Team+Projects#Identifying-the-Right-Project(s))

comments: author: Haddon Fisher
body: Beat me to it [Marc Koppelaar - Devoteam](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3796976) :)


author: Brian Masteller
body: Thanks [@Marc Koppelaar](/t5/user/viewprofilepage/user-id/5377343) and [@Haddon Fisher](/t5/user/viewprofilepage/user-id/2459323). I'll try this.


author: Trudy Claspill
body: Hello [@Brian Masteller](/t5/user/viewprofilepage/user-id/4929264)

With a Manual Trigger rule you can prompt the user for input, including providing them with a selection list.

Alternately you would need to have the user update a field in the source issue to indicate the destination project. You could then pull the information from that field for use in the Create Issue action in the rule.


Tags: cloud

jira-cloud
Timeline view - tracker
Asked by Jason Chayer:

In the timeline view there is a tracker that shows a "Done" and "In Progress" bar, is there a way to edit this?  

What I am wanting is a different color for different statuses.  

In Progress - one color

Testing - one color

Ready to Release - one color

Done - one color


Answers:
author: Marc - Devoteam
body: Hi [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)

No this is not possible ootb, color's are related to the status category color's in Jira

To Do = Grey

In Progress = Blue

Done = Green

You cloud look at the marketplace app, [new-status-colors-pro-for-jira-cloud](https://marketplace.atlassian.com/apps/1216518/new-status-colors-pro-for-jira-cloud?hosting=cloud&tab=overview)

comments: author: Jason Chayer
body: [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) - thanks for the response. I was afraid this would be the answer. In looking at your link, it does not seem this will accomplish what I am wanting.   

I am specifically wanting to view this in the Timeline progress bar, and not worried about the issue type color.   

I could get this view if I created a dashboard, as each status will give me a different color. But the timeline is a quicker way to view the progress of the Epic.


author: Marc - Devoteam
body: HI [@Jason Chayer](/t5/user/viewprofilepage/user-id/4966970)

The vendor mentions timeline view.

You could try it on your sandbox, to see if it fits your needs


author: Jason Chayer
body: Thanks again [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) .  

Even if this does accomplish what I want, I do not feel the monetary amount justifies that want.


Tags: cloud

jira-cloud
Query to filter tickets based on the week day creation
Asked by b_hafez:

Hi Community,

Need a query that filters based on the day of the week. I am basically looking for the ticket that were created on Thursdays and Fridays only since the beginning of this year.

I have this query but it is not showing me the results, and I am not sure why

**created \>= "2024-01-01" AND created \< now()**

**AND ( (created \>= startOfWeek(3d) AND created \< startOfWeek(4d)) OR (created \>= startOfWeek(4d) AND created \< startOfWeek(5d)) )**


Answers:
author: Tomasz Kowalczyk
body: Hi, function startOfWeek gives you date on Monday and when you pass f.e. 3d parameter it adds to this date 3 days. So query you just showed is looking for issues from this week. I don't think that there is a date function in jql which can resolve your problem.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to avoid markdown grabbing __
Asked by David Earlam:

I'm trying to write an issue description about code. The C language gcc and clang compilers have a keyword __attribute__ and I'm writing about use of that.

How do I stop markdown interpreting __ or _xxxx_ as a desire for the text to be bold? and inserting {{. I've tried Visual/Text

I can do it easily in this web form.

function with attribute*__attribute__((pure))*

But Jira mangles it to

*{* }{*}attribute* {*}((pure))*

Why does Jira's editor make it so hard?


Answers:
author: David Earlam
body: Write

_\\_\\_attribute\\_\\_((pure))_

in the Text editor mode,

\\ escapes _ from being interpreted as start italic mode/end italic mode.

The two outer _ still work to italicize the whole string.


author: David Earlam
body: <https://www.markdownguide.org/basic-syntax/#escaping-characters>

confirms \\ can escape all these

\\\`\*_{}\[\]\<\>()\\+-.!\|

But [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) it does note there is no global markdown standard :-(

"Nearly all Markdown applications support the basic syntax outlined in the original Markdown design document. There are minor variations and discrepancies between Markdown processors."


author: David Earlam
body: Thanks Marc

Please try typing the text

*__attribute__((pure))*

*one character at a time*

into Jira.

Yes, it interprets the markdown.

But how do I escape the character _ to stop markdown grabbing it.

Can I put a \\ before like C strings escape control chars (where \\ needs to be \\\\).

It's easy in this webform. I type, I select I change the style.

Why is it difficult in Jira?

If I write the text in a programming editor (I'm a programmer) and cpy and paste it as plain text I get what I expect, but if I copy and paste text inside the Jira editor it mangles it.

comments: author: David Earlam
body: I do use {noformat} for code examples.


author: Marc - Devoteam
body: The only option I see is to use a custom field of type multi line text and don't use the wiki render for that field, but leave it on the default text renderer.

This should no be intervened by Jira.


author: Marc - Devoteam
body: Hi [@David Earlam](/t5/user/viewprofilepage/user-id/5558503)

This is not Jira making it difficult, this is the global markdown standard encoding in all tools that support markdown.

So in my opinion you should look how you can set an issue description.

No blaming the global markdown standard on interpreting your text.


Tags: data-center

jira-data-center

jira-software
Styling for tabs
Asked by Ruchika Kumar:

In Jira ticket two tabs have been created. How can I go about having same styling as the first tab. For eg ability to format text, bold, add images and so forth. Essentially the styling menu.

Thanks Ruchika


Answers:
author: Marc - Devoteam
body: Hi [@Ruchika Kumar](/t5/user/viewprofilepage/user-id/5558482)

Could you elaborate and share details on your request, like screenshots.

Are those screen tabs or different.

comments: author: Ruchika Kumar
body: ![f10de836-6ed5-449c-8c5d-b667357e1e27.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/339469iD5035E99702465CB/image-size/large?v=v2&px=999 "f10de836-6ed5-449c-8c5d-b667357e1e27.jpg")


author: Ruchika Kumar
body: Original tab is named 'General'. New tab 'Technical Information'

In the Technical tab would like ability as highlighted in red in screenshot

Many thanks for responding


author: Marc - Devoteam
body: Hi [@Ruchika Kumar](/t5/user/viewprofilepage/user-id/5558482)

Tabs are set in screens. Screen consist out of fields.

A field can only be used on a single tab, if you want a field like description.

Create a new custom multi line text field

In the field Configuration used on the project, find the field and change the renderer to wiki style.

See also KB article, [specify-field-behavior](https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/) and [configure-renderers](https://support.atlassian.com/jira-cloud-administration/docs/configure-renderers/)


Tags: cloud

jira-cloud
Jira 7.5 trial and Portfolio (latest trial version)
Asked by Laura McBride:

I just installed the new trial server version of Jira (7.5) and installed the new version of Portfolio (2.6) and I get this error message.

Version:1.0 StartHTML:000000212 EndHTML:000025289 StartFragment:000024838 EndFragment:000025186 StartSelection:000024838 EndSelection:000025186 SourceURL:http://localhost:8080/secure/PortfolioCreate.jspa

?

Dependency Requirements - Portfolio for JIRA - JIRA Portfolio for JIRA could not find software necessary to run.Please install or update to JIRA Software (7.0.5 or higher).If you need help installing software or think this message is wrong, please contact your JIRA administrators.

?

any help is appreciated ?


Answers:
author: Andy Heinzer
body: You might see this error if you only installed Jira Core or Jira Core/Jira Service Desk. However Portfolio is intended to work in conjunction with the Jira Software application.

If you already have a Jira 7 version installed, you can easily add this to your installation just by opening your Jira site and navigating to Cog Icon -\> Applications -\> Versions \& Licenses.

On this page, it will tell you if you have Jira Software installed already. If Jira Software is not yet installed, then there should be a 'trial Jira Software' button on the right side you can click to install this first.

There is also a guide on how to do this. Please see [How to install JIRA Software / JIRA Service Desk into an existing JIRA instance](https://confluence.atlassian.com/jirakb/how-to-install-jira-software-jira-service-desk-into-an-existing-jira-instance-849158594.html)


Tags: advanced-roadmaps
How to show Completed ticket in the Portfolio plan?
Asked by Ardwin Ivan A. Ponce:

In the Portfolio plan created, it only shows In Progress and To Do status except the Complete. I want to show Completed tickets in this portfolio as requested by my client. Thanks


Answers:
author: Kevin Hamm
body: Disregard duplicate response


author: Kevin Hamm
body: If the source for your Plan is a particular board that does not include completed items, Portfolio will not display the completed items. Portfolio will only display what the source provides. To see completed issues, your source must also show completed issues. You may want to consider adding the project containing all of the issues in the sources of your Portfolio plan.


Tags: advanced-roadmaps

jira-administration

jira-software
Jira Portfolio - Absences Export
Asked by Robert Rogers:

Hey everyone,

I can see how to add an absence for a given team member in Jira Portfolio. What I would like to do is export the absences that we have so that we can reconcile this against a HR system, to make sure no holidays are missing.

Is it possible to create an export of these, as going into each team and each member and finding the absences is rather slow to reconcile.

Thanks,

Rob


Answers:
author: Robert Rogers
body: Thanks for getting back to me.


author: Olivier Dubois
body: Dear [@Robert Rogers](/t5/user/viewprofilepage/user-id/1153256),  

At the moment this functionality does not exist in Portfolio. However, we have something on our roadmap that will expose this information through an API.   

You can view that ticket here: <https://jira.atlassian.com/browse/JPOSERVER-438>.  

If this is not what you are looking for, you can submit a feature request here: <https://jira.atlassian.com/secure/Dashboard.jspa>. Just log in or create an account, then hit Create in the header.   

I hope that helps!

Cheers,  
The Portfolio team


Tags: advanced-roadmaps
Linking custom fields to Portfolio Scheduling fields
Asked by Ernest Lee:

I have created custom fields - e.g. Planned Start Date and Planned End Date in JIRA epics. How can I reuse the data entered in these custom fields for Scheduling fields. I.e. Match "Planned Start Date" to "Target Start Date". Is this doable/possible in Portfolio? Not looking forward to duplicating the data in Portfolio. Pls kindly advice. Thanks in advance.


Answers:
author: Jason Golden
body: This is not possible at this time. You can add these date fields as custom fields in the grid view for Scope, but you cannot map these as replacements for Target dates for the Gantt chart.

To take full advantage of Portfolio's features, you'll want to migrate dates to the Portfolio fields and use those going forward. Unfortunately this cannot be done in bulk without database access (there is a plugin but your mileage may vary, see comments in ticket below).

I also can't find a ticket in the Portfolio backlog for this - it's a great idea that should be contributed. There is a similar one here about surfacing the Target Dates on JIRA tickets that has some comments close to the situation you're facing: <https://jira.atlassian.com/browse/JPOSERVER-1818>

-Jason Golden  
Denver AUG Leader


Tags: advanced-roadmaps
Confusion around Portfolio compatibility / version numbers
Asked by MarcM:

I'm confused by what Portfolio / Jira version compatibility as listed on the Portfolio versions page (<https://marketplace.atlassian.com/plugins/com.radiantminds.roadmaps-jira/versions>)

It lists 2.6.1 as being compatible up to Jira version 7.2.11, but 2.5 as being compatible up to 7.4.4. How is that?

Also, when do you expect to release a version that's compatible with Jira 7.5, and is there a list of known issues anywhere for what bugs/problems to expect if running Portfolio 2.5 inside of Jira 7.5?

Thank you


Answers:
author: Andy Heinzer
body: Hi Marc,

Sorry for the confusion. There was a recent incident in regards to a number of Jira Server plugins listed on our Marketplace site and their specific version compatibilities being incorrect. More details on this issue are listed in <https://ecosystem.atlassian.net/browse/AMKT-21198>

We also created a statuspage update about this incident: <https://status.marketplace.atlassian.com/incidents/vg2f3hzj8prh>

However at this time, this issue appears to be corrected. Sorry again about the inconvenience.

Regards,

Andy

comments: author: MarcM
body: Thanks!


Tags: advanced-roadmaps
How to model single task at the end of all development in Portfolio
Asked by Alex Paransky:

In our workflow, after the we are code complete and QA tested, we need to launch to a STG environment for 2 weeks and give our customers time to play with the code.

So I am trying to model a single 2-week task called Staging after all the development tasks are done.

In my first attempt, I used dependencies so, the single 2 week task was "blocked" by all the other tasks. But this is quite tedious to manage as we constantly need to remember to add new dependencies or remove them whenever we add another task to the release.

I tried using Epics, so I would group all the issues into a single epic and then make the Staging task depend on the completion of that Epic. This worked, but if tickets are already part of an Epic I cannot use this method as each issue can only have a single Epic.

Is there a better way to model the 2-week Staging period after all development tasks in the release are done in Portfolio?


Answers:
author: Vanessa_Roberts
body: I use the constraint (do not start before) field in Portfolio to manage this. You still need to remember to change/update it as your timeline changes, but it is just one field.

comments: author: Alex Paransky
body: You are right, that is just one field. However, if our Portfolio project includes entire year worth of planning there are other Stage tasks that would need to be adjusted as well.

For example if we have 8 launches planned in a year, we would need to re-adjust 8 fields.

This is a better idea, but I am hoping to find something more automated.


Tags: advanced-roadmaps

schedule
Portfolio: issues not in scope
Asked by Zephyr_Admin:

I'm trying to configure a new portfolio plan with following issue source:

Filter: issueType = RFC AND Organizations = "ECV"

My Portfolio hierarchy config:

1) Initiative: Issue type = RFC  
rest is standard

While my filter returns 2 issues in Jira, none are in scope of my plan.   
Maybe irrelevant, but mention it for completeness: the issues returned by the filter are from a ServiceDesk project  
Who can help me?


Answers:
author: tcerexhe
body: Hi Jasper,

Portfolio [relies on the fixVersion field](https://confluence.atlassian.com/jiraportfolioserver/frequently-asked-questions-834237396.html#Frequentlyaskedquestions-Theissue'x'doesn'tappearinmyplan), which is not enabled by default in ServiceDesk.

You can enable this field by following [these steps](https://confluence.atlassian.com/jirakb/how-to-enable-and-edit-component-s-affects-version-s-and-fix-version-s-field-711361820.html).

Cheers,

The Portfolio Team


Tags: advanced-roadmaps
Portfolio Installed on JIra Sever 7.3.4 but missing Jira Agile
Asked by simona galletti:

Problem:

Portfolio for JIRA - 2.6.1 {#toc-hId-1762975671}
------------------------------------------------

Version:7.3.4

JIRA Agile Version:**Not available JIRA Agile is either not installed or has a version lower than 6.4.0**

I cannot update Jira to 7.5 because other add-ons might not work


Answers:
author: Nic Brough -Adaptavist-
body: Go to "manage applications" and try enabling Jira Software (Jira Agile is not available for Jira 7.0+)


Tags: advanced-roadmaps
Publishing Dashboard to people without a Jira license
Asked by Anna Mdivani:

Hello,

I'd like to publish a dashboard to the entire company. Specifically, I want to have the ability for any employee in my company (we're more than 1000) to have real time view of my dashboard via a link.

My concerns is around license restrictions. Thoughts?


Answers:
author: Peter DeWitt
body: For this to work you will need to both allow the Anyone group access to the dashboard and access to browse issues in your projects so they are able to see the issues. If you don't add the Anyone group to the browse permission they will end up seeing a dashboard that shows no issues.

No licensing restrictions around this method.

-pd

comments: author: Anna Mdivani
body: Thanks Peter, I guess anyone wouldn't be a good idea since anyone with access to Jira globally would be able to see this?


Tags: advanced-roadmaps
Creating Portfolio Plan pulls in epics or stories that were unchecked
Asked by lcowgill:

Hello again,

I have noticed when I am creating plans and carefully selecting my epics or stories to be included, some of the ones I have \*not\* selected will still come into my plan (I make it a point to \*deselect\* epics without stories /stories without epics).

I know I can exclude things from the plan once it's already made, but I am concerned these epics and stories will be deleted from the boards/projects they originated from if I do so (some epics or stories are in progress still). Am I misunderstanding the notification?

Any input would be super helpful.

Many Thanks,

Lisa C.


Answers:
author: Allard van Helbergen
body: Hi [@lcowgill](/t5/user/viewprofilepage/user-id/1153039),

A plan is really a view on top of your Jira issues.

So, when you create a plan (and potentially deselect some issues), new issues from your issue source will still show up until you exclude them from your plan.

Excluding issues from your plan only removes them from your plan, and doesn't delete them in Jira.

I hope that helps.

Cheers,  
Allard

comments: author: lcowgill
body: yes! that helps quite a bit. Thank you!


Tags: advanced-roadmaps
Capacity view discrepancies in JIRA Portfolio
Asked by lcowgill:

Hello! I am a new user of JIRA Portfolio, using it for just a couple of months

I have set up a few plans and noticed on one plan my capacity view is filled for a couple of sprints, however, the 'planned' number doesn't align with what is on the actual sprint board itself.

I have one question and one issue:

Question: On one of my plans Portfolio 'capacity view' says for Web Sprint 74 (which hasn't started yet) I have 173 sprint points planned (100% capacity). When I go to the board itself, the future sprint only has 107 sprint points pulled in. Why the discrepancy?

Issue: I made a plan with 2 boards, one scrum (same board from above question) and one Kanban. The capacity view on this Portfolio plan shows the capacity in days (since you can't use pts on Kanban boards), but for Sprint 74 it only shows 4% capacity...??...For the Kanban board, their capacity view has nothing showing for them for any of the weeks coming up. Is this because the teams are not tracking time in cases? Some other reason?

Many Thanks,

Lisa C.


Answers:
author: Clare
body: Hi Lisa,

To answer your first question; there may be a couple of things going on here

* You might have uncommitted changes in Portfolio that are not showing in Jira. If this is the case, make sure you've committed all of the relevant changes back to Jira.
* When you calculated your plan, Portfolio may have noticed that your sprint had extra capacity and moved extra issues into that sprint to utilize 100% capacity. However, these additional issues won't be assigned in your sprint in Jira until you assign them yourself and commit the changes. See [here](https://confluence.atlassian.com/jiraportfoliocloud/assigning-issues-to-sprints-828785264.html) for ways to assign multiple issues to a sprint.

For your second issue, your Portfolio plan is using days (instead of story points) to calculate the capacity data. To calculate your capacity data you need to ensure that your issues have a 'Remaining Estimate' set. Alternatively, you can convert your story points into time estimates. You can read more about how to do that [here](https://confluence.atlassian.com/jiraportfolioserver/configuring-issue-sources-935577871.html#Configuringissuesources-Convertingvaryingestimatesofmultipleissuesources).

I hope that helps!

Thanks,

Portfolio Team


Tags: advanced-roadmaps
Where do the user skills display in the team view?
Asked by Emily Sinclair:

We are trialling the JIRA portfolio cloud and need to know that we can see the individual users skills whilst planning a team.

I can see that we can assign a team specific skills and you can assign users specific skills in their profile but I am unable to find where the individual users skills are displayed whilst building a team.

Can you please confirm how we set this up?

Thanks


Answers:
author: Jason Golden
body: I'm not sure I understand the question - what's the difference between:

1. Assign users specific skills in their profile (in the team panel)

2. Where the individual users skills are displayed whilst building a team

These read very similar to me. I assume you've defined the skills in the plan configuration and you see something very similar to this image in the team panel. Are you talking about seeing individual user skills while in Scope panel, while assigning teams/people? I'm not sure what "building a team" means other than being in the Team panel.

Let us know, we'd love to help!

-Jason Golden  
Denver AUG Leader

![Team.png](https://community.atlassian.com/t5/image/serverpage/image-id/7240i1AE75C1CC2110F18/image-size/large?v=v2&px=999 "Team.png")


Tags: advanced-roadmaps

jira

jira-cloud