youngmon/atlassian-qna huggingface dataset:
Why don't all the Atlassian users have [Atlassian] after their name?
Asked by BrittanyA:

Only some do.


Answers:
author: Andrew Ardill
body: There is currently no way to specify what company you are with - people who have their company name in their display name put it there manually. For example, my registered name here is 'Andrew Ardill \[CustomWare\]'.

You are able to change your name, just go to your user page and press Preferences-\>Edit Profile.


author: NikE
body: All Atlassians should have the tag (and I'm pretty sure I saw it in Jeremy's instructions for setting up your account). We are all proud we work here and it looks good for us to be making posts, answering questions, and otherwise moderating. I think it is awesome that \[CustomWare\] is also IDing themselves. Not sure how we should deal with the inevitable punk who adds our tag to their name for fun....

Andrew added the instructions for how to make the name change up above so if you are an Atlassian join the team and get that \[Atlassian\] tag on there!

comments: author: Sameera Shaakunthala [inactive]
body: Just ignore the punks. That's what we see all over the Internet. Hopefully they'll get tired of doing it. :)


author: Jeremy Largman
body: Answers, like most Q \& A systems, doesn't really have the concept of permissions and groups - it's just wide open. I suppose we could require that people enter their company name, but that doesn't seem quite right, so it's just left to convention to do it. Some people have forgotten.

For Atlassians, I think it's the right spirit that we identify ourselves. For the community, personally I like to see it - it helps - but it's optional.


author: CharlesA
body: I deliberately didn't add the tag, but one day I logged on and someone else had added it for me.

I think the \[Atlassian\] thing makes sense on JIRA where it makes it clear what is the Official Word from the Vendor. On answers it's less important. The ability to upvote answers should be far more important in determining what is good content than the supposed authority of a label.

(It's also a bit weird. While we're still seeding the site with questions ourselves, the net effect of the tag is to make it look like nobody at Atlassian has a clue what goes on here.)


Tags: account

user
Why is every part of my name capitalised?
Asked by evzijst:

The "van" part in my name is not a middle name and shouldn't be automatically capitalised:

![](http://img6.imagebanana.com/img/y8d9nqxl/Selection_047.png)


Answers:
author: Jeremy Largman
body: It's a bug, thanks for [filing it](https://jira.atlassian.com/browse/ANSWERS-59).


author: CharlesA
body: Because You're Just That Awesome!


Tags: account

community
Where do I change my Atlassian passwords?
Asked by Jack Crombie:

I'm sure I have multiple accounts with Atlassian as a Partner but How many and which authenticate to which services is the question.

I know I have a my.atlassian.com account, but I'm not exactly sure where else this account can authenticate me to other than the Bright Ideas community.

I have a login for confluence.atlassian.com but don't know if it extends to support or is linked to my.atlassian as well.

I'd like to know so I can change all of them regularly and know which sites I need to use which password for without blindly trying them all.


Answers:
author: Dennis Kromhout van der Meer
body: [support.atlassian.com](http://support.atlassian.com) and [confluence.atlassian.com](http://confluence.atlassian.com) are standalone systems and do not extend to any other services. We're in the process of changing this but it's unknown when most of the systems will be tied together with one unified login.


author: BrittanyA
body: BTW at Atlassian, many of us use 1Password to manage logins.


author: BrittanyA
body: You can reset your passwords individually at each site with the 'forgot password' link, or email sales@atlassian.com and have Atlassians do it for you.


author: BrittanyA
body: The only linked accounts are my.atlassian.com, atlassian.brightidea.com, and answers.atlassian.com \> these three sites have the same UN and PW. Every other Atlassian site (ex. confluence.atlassian.com, support.atlassian.com, etc.) have separate logins that unfortunately cannot be merged.


Tags: account

user
Duplicate email from Automation (Trigger = Issue created)
Asked by Kelly Peck:

We are using jira emails for multiple users for a Creation trigger, however the automation emails are duplicating to all recipients. (No JQL being used)

Any ideas how to turn this off?

![Automation.PNG](/t5/image/serverpage/image-id/346157i3297596DA807CCB7/image-size/large?v=v2&px=999 "Automation.PNG")


Answers:
author: Kelly Peck
body: Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

It does look like the automation is running twice, but I cannot locate the reason for it

I do have a To field for the email, it is run on a Jira User custom field

![Automation.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/346202i0A7207B8F85ED4B5/image-dimensions/336x283?v=v2 "Automation.PNG")


author: Trudy Claspill
body: Hello [@Kelly Peck](/t5/user/viewprofilepage/user-id/3681515)

What information is available in the rule execution Audit Log? Does it show the rule executing the action multiple times? Does it show the rule being executed twice?

How are you setting the To field for the Send Email action?

comments: author: Trudy Claspill
body: Hello Kelly,

You may have Workflow Post Functions in your Create Issue transition that are causing multiple events to be fired, triggering this rule multiple times.

Take a look at this KB:

<https://confluence.atlassian.com/jirakb/duplicate-events-are-fired-twice-or-more-when-an-action-is-performed-on-an-issue-eg-issue-created-issue-assigned-1236937512.html>


author: Kelly Peck
body: Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)

There was no post functions but was able to overcome the issue by adding an additional "if" function at the beginning of the Automation, "If Assignee is Empty", This stopped the process retriggering and reassigning twice, but there is still a node issue.

Thank you for the help.


Tags: data-center

jira-data-center
how can i give my admin just a certain permission access granted ?
Asked by Nico:

like for example , just give my admin permission to make changes on workflow only , something like this


Answers:
author: Jehan Bhathena
body: Hi [@Nico](/t5/user/viewprofilepage/user-id/5586949)

Unfortunately that isn't feasible in Jira <https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>

You can either grant Administration permission or not.

Although if you want to restrict the work flow editing, and keep the changes limited to a project would suggest checking the Team Managed projects.

Will share any Marketplace app if that may fulfil this use case.

comments: author: Nico
body: Hi [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409)   
so , it isn't possible at the Company Managed projects ?


author: Jehan Bhathena
body: hi [@Nico](/t5/user/viewprofilepage/user-id/5586949)

Unfortunately not.

I checked the marketplace too but didn't find anything for Cloud

DC does have this available as a plugin [https://marketplace.atlassian.com/apps/1213685/secure-admin-share-admin-access-safely-and-securely?tab=overview\&hosting=datacenter](https://marketplace.atlassian.com/apps/1213685/secure-admin-share-admin-access-safely-and-securely?tab=overview&hosting=datacenter), you can try to get in touch with the devd of this app to see if they might have anything planned for Cloud


author: Nico
body: hi [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409) ,  

thank you for the info


author: Mohamed Riza _ServiceRocket_
body: Hi [@Nico](/t5/user/viewprofilepage/user-id/5586949)

On Jira DC, you have the ability to Extended project administration. This gives project admins the ability to make certain changes to workflow for example. However, this is not possible in Jira Cloud.

Instead, I would recommend using Team managed projects for projects where the users may want to work on their own workflow and tweak this as time goes on. You may read more about this here: <https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/>

comments: author: Nico
body: Hi [@Mohamed Riza _ServiceRocket_](/t5/user/viewprofilepage/user-id/3947880) , thanks for the advice , I will check on it


Tags: cloud

jira-cloud

not-applicable

user-management

workflow
kanban to scrum
Asked by Koral Hamra:

Hi, we set in our compeny the Jira to Kanban and I want to change it to Scrum, how do i do it? thanks


Answers:
author: Walter Buggenhout
body: Hi [@Koral Hamra](/t5/user/viewprofilepage/user-id/5586904) and welcome to the Community!

I'm quite sure you didn't set your Jira to kanban, but you have set up a project using a kanban template, right?

How you change this to scrum depends on the type of project you created. You have team managed and company managed projects. You can see which one you have by looking near the bottom left of your screen when you are looking at your board.

In team managed projects, you can enable scrum features through *Project Settings \> Features* . The most typical feature to toggle on there is **Sprints** , but you may also check if the *Backlog* is enabled, as well as how the *Estimations* feature is configured there.

If your project is company managed, you cannot convert your kanban board to a scrum board, but you can create a new (scrum) board and connect it to your project. While there's multiple ways to get there, the quickest will be to navigate to your kanban board, expand the *Boards* list from the name of your board that you should see on the left and then click **Create Board**. Follow the steps, making sure you choose to create a scrum board and connect it to your project. If you have customised your workflow, you might have to go into Board settings for your new board and make sure you map all statuses to a column of your board. That might be a necessary step to make issues appear on the board whatever status they are in.

Hope this helps!


author: Carlos Garcia Navarro
body: Hi [@Koral Hamra](/t5/user/viewprofilepage/user-id/5586904) ,

Welcome to the Community! In addition to what Walter mentioned, there are a few other posts in Community with some information to convert from Kanban to Scrum, e.g.:

- <https://community.atlassian.com/t5/Jira-questions/Converting-Kanban-to-Sprints/qaq-p/1116597>

- <https://community.atlassian.com/t5/Jira-Service-Management/Switching-from-Kanban-to-Scrum-template/qaq-p/2282095>


Tags: cloud

jira-cloud
Unable to access issue custom field via automation's smart values
Asked by Adi Sashkis:

I am trying to write an automation which filter tickets by a custom field value  
The name of the field is - "Deployment component" and it multi Select searcher  

I tried to use {{Issue.Deployment component}} and {{Issue.Deployment component.Value}} but they seem to return empty values.  

Do you have any suggestions on how to get the value of the field?


Answers:
author: Trudy Claspill
body: Hello [@Adi Sashkis](/t5/user/viewprofilepage/user-id/5586907)

Welcome to the Atlassian community.

When asking for help with an Automation Rule it will enable us to help you more effectively if you provide screen images of your entire rule and each step in the rule. Please also provide the details from the rule execution log. And please explain to us what you are trying to accomplish with the rule.

Sometimes the problem relates to the context of the step. Sometimes the problem is the step being used cannot produce the desired affect. And sometimes the problem is the syntax or a typo in the smart value.

comments: author: Adi Sashkis
body: Thank you I just managed to solve it by using {{customfield_12345}} or {{issue.customfield_12345}} where 12345 is the id of the custom field


Tags: cloud

cloud-automation

jira-cloud
Wrong click somewhere - ALL issues dragged into ONE sprint - revert that?
Asked by Stella Olligschlager:

Probably an absolute beginners question, but how can I revert that? I really just want the issues to go back to the three different sprints that they were assigned to earlier.


Answers:
author: Walter Buggenhout
body: Hi [@Stella Olligschlager](/t5/user/viewprofilepage/user-id/5586810) and welcome to the Community!

That's unfortunate ? - I don't like to be the bearer of bad news, but there isn't an *undo* button in Jira to roll back a change like this.

In some cases you could use *history searches* in JQL to retrieve previous values of (a set of issues), but unfortunately the *sprint* field that you updated does not support this. So basically in this case you will need to drag all issues into the sprint they were manually.

One positive, though: Jira tracks any updates to issues and displays them in the history tab at the bottom of the issue detail view:

![Screenshot 2024-09-08 at 11.04.37.png](https://community.atlassian.com/t5/image/serverpage/image-id/346121iEC32CEEA6012409F/image-size/large?v=v2&px=999 "Screenshot 2024-09-08 at 11.04.37.png")

So in your board backlog view, when you click on an issue the detail is displayed on the right hand side. Set the bottom section there to *history* to view the updated sprint, so you know what the previous sprint was. Once you know, drag the issue back to the original sprint.

Hope this helps!

comments: author: Stella Olligschlager
body: Thanks a lot for the quick reply, Walter! That is bad news, but at least I do not have to continue searching the internet for an undo function that does not exist.


author: Walter Buggenhout
body: True! You will indeed be faster of focusing on the fix instead! ?


author: Stella Olligschlager
body: Thanks a lot for the quick reply, Walter! That is bad news, but at least I do not have to continue searching the internet for an undo function that does not exist.


Tags: cloud

jira-cloud
My account got inactivated
Asked by Mai Tran:

My account has been marked as inactive, and as a result, I am unable to access my dashboard and related functionalities.

I am unsure why this has happened, as there have been no prior notifications or indications that my account would be deactivated.


Answers:
author: Dexter de Vera
body: Hi [@Mai Tran](/t5/user/viewprofilepage/user-id/5586684) ,

Welcome to the atlassian community,

You may ask you Jira organization admin to activate your account.

Thank you!

Dexter de Vera

comments: author: Mai Tran
body: Yes, I tried but no contact to admin


author: Dexter de Vera
body: They are the only one who can help you on your user issues. Try to contact your service desk/ system /user / org admin who manage user access in your company Jira instance.


author: Andy Heinzer
body: Hi [@Mai Tran](/t5/user/viewprofilepage/user-id/5586684)

Since you are not a site-admin of this site, you will need to reach out to one or more of the site-admins of that cloud site. If you do not know who the site-admins are for that site, then please create a support case over in <https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account>

Noting the Cloud URL in this case and request the name(s) of the site-admins of your site. Our team should be able to help you to identify your admin that way in a private support channel.

Andy


author: Mohamed Riza _ServiceRocket_
body: Hi [@Mai Tran](/t5/user/viewprofilepage/user-id/5586684)

You will have to reach out to your organization admins or IT team to help you with this. An organization admin can set any users that they manage to inactive. This is generally done when the user no longer is with the organization. This may be a mistake on their end, and you should reach out to them to help resolve this for you.

Hope that helps.


Tags: cloud

jira-cloud
Getting ERROR: 1OEJ0UH - when I open JIRA
Asked by Cindy Phillips:

Error displays in LEFT navigation and no selections available. The JIRA incidents list and do open as expected.


Answers:
author: Manoj Gangwar
body: Hi [@Cindy Phillips](/t5/user/viewprofilepage/user-id/5387333) ,

Welcome to the atlassian community!

Could you please share the error screenshot?

comments: author: Cindy Phillips
body: The error is gone now. No screen available.


Tags: cloud

jira-cloud
How to my restore account's deleted product within 14 days? Emergency!
Asked by Kangming Yi:

Hi, I accidentally cancel my Jira service subscription. How can I reactivate it? I still have a project going on. Please can you help me to have a check?


Answers:
author: Jehan Bhathena
body: Hi [@Kangming Yi](/t5/user/viewprofilepage/user-id/5491874)

You'll need to get in touch with Atlassian support for this

Ref : <https://support.atlassian.com/organization-administration/docs/can-i-restore-an-organization/>

I've requested their attention to this question too, hut would recommend you create the ticket too for quicker resolution.

comments: author: Kangming Yi
body: Thank you so much my ticket is [CA-3141459](https://support.atlassian.com/requests/CA-3141459/)


author: Maseeullah Khan
body: Dear [@Kangming Yi](/t5/user/viewprofilepage/user-id/5491874)

If you are using Jira cloud and deleted project by mistake then from Jira settings select project and you can find all the deleted projects under "Trash" from there you can restore all the deleted projects.

Hope this will help you to restore your projects.


Tags: atlassian-cloud

cloud

jira-cloud
How to restrict ticket assignees in a Jira Project?
Asked by Jitendra Vyas:

I'm trying to restrict the list of users who can be assigned issues in one of my Jira Cloud project, but I'm facing challenges since the project uses the "Default Software Scheme," which is shared by many other projects. I want to ensure that only members of a specific role (e.g., Website-engineers) can be assigned issues, while still allowing other users (like jira-administrators and jira-developers) to access the project and perform their regular tasks.


Answers:
author: Trudy Claspill
body: The user that can be assigned to issues in a Company Managed project are those that have the Assignable User permission for that project.

Changes to the permission scheme can be made only by a Jira/Product Administrator. If you don't have that level of a?cess you'll need to talk to some body that does. They can make a copy of the Permission Scheme to be modified and used by the one project.

For more information about managing Permission Schemes refer to

<https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/>

comments: author: Jitendra Vyas
body: I have Jira admin access


author: Trudy Claspill
body: With Jira Admin access you should be able to create a copy of the Permission Scheme currently used by the project.

Then modify that copy to restrict who has the Assignable User permission.

Then set the project to use that new Permission Scheme, through Project Settings / Permissions.


author: Nikola Perisic
body: Hi [@Jitendra Vyas](/t5/user/viewprofilepage/user-id/185031)

You would need to create a separate permission scheme that will be applied to your project.

For your use case, you would need to:

* In your newly created permission scheme and the permission Assignable Users include your engineers - they need to have the Browse projects permission as well
* For jira-administrators and jira-developers,make sure that they have the Browse projects permission and the other permissions that they need (there are many and this depends on your requirements)

comments: author: Jitendra Vyas
body: Where do we set browse project permission?


author: Maseeullah Khan
body: Hi [@Jitendra Vyas](/t5/user/viewprofilepage/user-id/185031)

To restrict the users from assigning tickets in Jira cloud projects. Please find the steps below.

Go to Jira settings section.  
Navigate to Permission Schemes under Permissions.  
Choose the Permission Scheme of Your Project and find the Permission Scheme that is associated with your project.

Edit the Assignable User Permission and scroll down to the Assignable User permission.  
Edit modify this permission and choose who can be assigned issues by selecting Users, Groups, Roles, or Project Leads.


Tags: cloud

jira-cloud
Jira Labels availability in org
Asked by Raymond Correa:

I have a question if a user creates a jira label, will those labels me made available to all users within in the org or is it only per user who makes them?

We have two users who made a set of labels however the other user isn't able to use them. any idea on why this could be?

How can we fix it?


Answers:
author: Trudy Claspill
body: Hello [@Raymond Correa](/t5/user/viewprofilepage/user-id/5542917)

Welcome to the Atlassian community.

Values that exist currently in the Labels field should be available for use in the Labels field of all issues in all projects in a Jira instance.

If that is not your experience can you provide some screen images showing that the values exist currently in an issue, and what the other user sees when they try to use those values but don't find them available?


Tags: cloud

jira-cloud
None field still showing after making field required and setting default value
Asked by IT Group:

Hi, this issue is consistently a burden.

The "none" option will not go away after I have made the field configuration required AND set the default value to a different option than "None". I made sure the None value is not showing up in the configuration settings.

Jira is really inconsistent with the None option going away. I created 5 new custom fields, and only 1 out of the 5 of them actually removed the None field when I took all steps to remove it.

The type of list I am using is a cascading list for two options. Both the lists have a default value selected that is not "none".

I have preformed a re-index, I have tried recreating the custom field, mandatory field requirement, changed the default value and still no luck.


Answers:
author: Andy Heinzer
body: Hi [@IT Group](/t5/user/viewprofilepage/user-id/1065143)

I created a support case on your behalf over in <https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-137373>

Please follow up in that support case so that our Data Center support team can better address this concern.

Thanks

Andy


author: Valerie Knapp
body: Hi [@IT Group](/t5/user/viewprofilepage/user-id/1065143) , thanks for your question and I'm sorry for the frustration you are experiencing. Let me refer this ticket to the Atlassian service desk to see if they can offer some insights.

Cheers

comments: author: IT Group
body: Thank you, appreciate you sending that to them


Tags: data-center

jira-data-center

jira-server

server
Issue with POST request to update customField cascading options via jira REST API v3
Asked by Freddy Lopez:

I am attempting to complete a post request via the JIRA API to update a CustomField dropdown options, however, even after reading the API documentation, I cannot avoid receiving a "An option value must be unique in its field and a cascading option value must be unique in its option." error. I have been following documentation found here

<https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-post>

Has anyone ran into a similar issue before?


Answers:
author: Ryan Brailey
body: Are you able to post an example of the API call you're making and the configuration of your cascading field?


Tags: cloud

jira-service-management

jira-service-management-cloud