youngmon/atlassian-qna huggingface dataset:
How do I access HR templates for new tickets? We're moving to Data Center soon.
Asked by Jennifer Roth:

Hi. I cannot figure out how to access the HR templates in Jira Service Management. We're currently using Server but will be moving to Data Center.  

When I go to Admin Menu \> Projects and create a new project nothing related to HR appears.  

Thank you!  

![NoHRTemplateOptions.gif](/t5/image/serverpage/image-id/310081iF515F89C0469B6FF/image-size/large?v=v2&px=999 "NoHRTemplateOptions.gif")  

<br />


Answers:
author: Jeremy Cooley
body: Hi [@Jennifer Roth](/t5/user/viewprofilepage/user-id/5364643)   

We're you able to get this figured out? If not, I can check in with our data center team for you. :)

<br />

I also wanted to let you know that we recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can talk about how they are using (or wish they *could be* using) Atlassian Products for HR applications. If that sounds interesting, [check it out \& join!](https://community.atlassian.com/t5/Human-Resources-Professionals/gh-p/human-resources-professionals?&utm_campaign=community_groups_click_from_profile)

Jeremy


Tags: data-center

human-resources

jira-service-management

jira-service-management-data-center

template
Automation for "In progress " status
Asked by Kim Williams:

Hello, can I set up an automation so that when a requests status is changed to "In Progress" the "start date" field is populated ? I have a Service Mgmt Project.


Answers:
author: Laurie Sciutti
body: Hi [@Kim Williams](/t5/user/viewprofilepage/user-id/4610713) \~ yes, you can do that! It would look something like below...

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/310077i4253C3EA4F4738D0/image-size/large?v=v2&px=999 "Capture.PNG")

comments: author: Kim Williams
body: Thank you Laurie for the super quick response! I'm putting this into place for 3 projects now... thank you again so much!


author: Laurie Sciutti
body: Did that work for you, [@Kim Williams](/t5/user/viewprofilepage/user-id/4610713) ?


author: Kim Williams
body: Hi [@Laurie Sciutti](/t5/user/viewprofilepage/user-id/1137433) so far the first one failed w/error. In looking at the log file it reads as though I had selected a field that wasn't applicable to update... like "actual start". I'm removing "actual start" and just using "start date" and I'll see if that fixes it.

But you reply showed me how to set it up, so it was super helpful.. thanks again!


author: Laurie Sciutti
body: [@Kim Williams](/t5/user/viewprofilepage/user-id/4610713) \~ if you don't see your field in the list to select, you can always use the smart values in JSON format to set it. That is done via the "More options" section below the field selection list. Here's an example that I use in one of my rules:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/310342iE656EA6CA549F3FF/image-size/large?v=v2&px=999 "Capture.PNG")


Tags: cloud

jira-service-management

jira-service-management-cloud
Mistakenly migrated portal-only acct to an Atlassian account
Asked by Jason M_:

Hello there,

Situation: Created a new service desk project for an external customer org (assume domain *xyz.com* ). There are existing service desk projects for org *xyz.com*, so there were already existing portal-only accounts in our site user mgmnt.

A few of these portal-only accounts also had a corresponding user login, though apparently they weren't logging in to use it. After setting up the portal, these few users were unable to access it. I reached out to Atlassian Support re: the issue and they indicated I should migrate the account to an Atlassian account as there seemed to be a conflict w/a few of these users having a portal-only *and* user account (users were prev added as portal-only accounts before I was involved).

So I went ahead \& did that, but now the user is forced to login w/that account to see any portal \& tickets. User wants the previous access they had that did **not** require login, and claims they only used the Atlassian login account for testing.

Not sure how to proceed now. Is there any way to undo the portal-only to Atlassian account migration? I have a ticket open w/Atlass Support but their response times are 1-2 days \& the agent is cherry-picking responses so it's taking too long.

Any assistance or information greatly appreciated!

Thanks,  
Jason


Answers:
author: Jason M_
body: Determined this was neither a technical nor configuration problem. A simple call \& screensharing session with the users provided a better understanding for both parties. As well as an opportunity for insight to have users walk me through their everyday use-cases from customer end. Turned out to be a matter of the additional login steps (after migrating from portal-only to Atlassian account) causing some confusion. Another lesson learned. :)


Tags: cloud

customer-portal

jira-service-management

jira-service-management-cloud

user-management
How to set workflow of request depending on which topic of request a customer opens ticket on.
Asked by Vera Valshonok:

Hi All!

I am trying to find a way how to set workflow of request depending on which topic of request a customer opens ticket on.

So a customer clicks on the portal, begin to create a request and there are 3 types of requests (topics) he ca choose.

If he chooses 1, 2 - the ticket should go by one workflow

If he chooses 3 - the ticket should go by another workflow ( which currently active).

Can you recommend what can be done as a solution, please?


Answers:
author: Walter Buggenhout
body: Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542),

The workflow for a ticket is determined by the issue type being created. In Jira Service Management, each request type is linked to 1 (and only 1) issue type.

So, the workflow being used will always be the one that is linked to the issue type associated to the selected request type.

So, in your example, request 1 and 2 ideally share the same issue type, while request 3 should be associated with a different issue type.

Both request types and issue types are managed in your *Project Settings*. You will notice that you need to chose an issue type when you create a new request type. Depending on the type of your JSM project (team or company managed), workflows can be linked to issue types differently. In a company managed project, workflows are a separate section in your project settings, whereas they can be found on the detail screen of each issue type in team managed projects.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud
"hide complete" disable Behavior
Asked by Ray Bartsch:

In our Work management Project the "closed" Issues will disapear after 3weeks. but we would extend this time range to 1/2 year or even longer. Where do I find the setting parameter to define this behavior?


Answers:
author: John Funk
body: Hi Ray - Welcome to the Atlassian Community!

Another option is to create a second board if you have Jira Software also installed. This article will guide you through the process.

<https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018>


author: Marc - Devoteam
body: Hi [@Ray Bartsch](/t5/user/viewprofilepage/user-id/5444133)

This is currently not a changeable feature on a work management project.

You can vote for and watch the following feature request, open at Atlassian.

[JWMCLOUD-19](https://jira.atlassian.com/browse/JWMCLOUD-19)


Tags: cloud

jira-service-management

jira-service-management-cloud
jira project is not displayed on assist (in slack)
Asked by Silvia:

Hello, users are unable to open tickets linked to a jira project via 'raise a request'. (no request types are displayed in the menu)  
It is only possible to open tickets still linked to halp.  
Until yesterday, everything was working normally, no options have been changed.  
Why?

**5/03 UPDATE: After contacting support, I received a reply.**

"We recently updated how request types are made visible to help seekers in Slack. With this change, the Assist app now shows a sum of all request types explicitly connected to your project's request channels.Additionally, if a request type is not visible within Slack, it's because it has not been mapped to a request channel, essentially making it hidden from creation within Slack. It will still sync requests created within JSM/the portal to the agent channel however.

To make a request type visible via the Assist app, you will need to either:

* Connect it to an existing request channel

* Create a new request channel \& connect the request type to it

The request channel can be either public (if you're already using a Slack channel to field requests from help seekers, or you plan to), or private (if you'd rather only funnel help seekers to the Assist app to raise requests).

Once you map the request type to a request channel, it will be visible via the Assist app.

Our Product team sent out an update regarding these changes on February 13th, 2024 via a blog post to our community as well as an email sent to admins that contained a link to said blog. You can view the blog here: [link blog](https://community.atlassian.com/t5/Jira-Service-Management-articles/Creating-a-more-cohesive-Assist-experience-in-Slack/ba-p/2599364)

The changes were pushed out on the 29th, but there was a brief incident so we reverted one change. We then reattempted on the 1st and confirmed all instances have been migrated to the new changes mentioned in the blog.

The resolution is as mentioned above: Please configure request channels for any request type you would like to be visible and available for creation within Slack."


Answers:
author: satta matka
body: If your Jira project is not displayed on Assist in Slack, check the integration settings. Ensure the Jira integration is correctly set up, including proper authorization and permissions. Confirm that the project is accessible and the integration is enabled for it. If issues persist, consult Slack and Jira support or administrators for assistance.

comments: author: Silvia
body: I'm sure I didn't change any settings. In halp the project is visible and is correctly configured on assist. also on jira in the settings the types of requests are visible which I wanted to be visible on assist as well. Nothing has changed..


Tags: assist

cloud

jira-service-management

jira-service-management-cloud

slack
Visualisation of asset on the portal
Asked by Iris.Ahmetovic:

Hi everyone,

I would like to know if it is possible to show on the custumer portal only specific assett to specific custumer. We have a very big data base and to simplify the process for our employees we would like to show them, when they open a ticket, only the assett associeted to them.

Thank you


Answers:
author: Emily _ DevSamurai
body: Hi [@Iris.Ahmetovic](/t5/user/viewprofilepage/user-id/5434968)

In [AssetIT (Asset management tool for Jira)](https://marketplace.atlassian.com/apps/1228867/?utm_source=atlassian.community&utm_medium=question&utm_campaign=inventory-feature), you can sort specific kinds of assets corresponding to specific types of customers by Inventory feature with the set up of JSM custom fields. Here is a case study for your reference: [Case study of IT service company with the Inventory feature.](https://assetit.app/it-service-company/?utm_source=atlassian.community&utm_medium=question&utm_campaign=inventory-feature)

I hope this is what you are looking for.

comments: author: Iris.Ahmetovic
body: Yes this is the kind of solution I was looking for, but I would like to know if there is a native solution within Jira, I would like not to use an add-on if possibile.

Thank you


author: Marc - Devoteam
body: Hi [@Iris.Ahmetovic](/t5/user/viewprofilepage/user-id/5434968)

Ootb there is no such solution. You could look at automation , but that would only apply on issue creation and not upfront.

I do think you are relying on a marketplace app to solve your request


Tags: cloud

jira-service-management

jira-service-management-cloud
Set Assignee from user picker value
Asked by Soner Ay?k:

I add a custom field (user picker) my project.

I create task and sub-task by automation jira.

I want to assigne user task and subtask from create screen when ? choose from user picker selected user.

Thanks


Answers:
author: Soner Ay?k
body: We solved the problem. use Additional fields like this.

![jira assigne.png](https://community.atlassian.com/t5/image/serverpage/image-id/313780i7B0BE7C8ED813E09/image-size/large?v=v2&px=999 "jira assigne.png")


author: Soner Ay?k
body: ? create some tasks and sub-tasks by automation.

I assignee user some sub-task from "Proje Sorumlusu" selected user,

some sub-task from "Kalite Sorumlusu" selected user.

for example : PK-1955 AND PK-1957 same user(from Proje Sorumlusu field) and PK-1958 another user(Kalite sorumlusu field).

![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/310041i813C1850BC2EB1C7/image-dimensions/523x541?v=v2 "1.png")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/310043i2445AA27A452B045/image-size/large?v=v2&px=999 "2.png")


author: vinz
body: Hi [@Soner Ay?k](/t5/user/viewprofilepage/user-id/5444070)

As far as I kwon, I don't think you need this custom field as Jira alreay have one for assignees.

You just need to activate the field assignee in your create issue form, and you'll be able to select the assignee at creation time.

Hope this will help.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to setup JSM like Atlassian or Mojang?
Asked by Alex Silva:

So, after browsing for a while I haven't found a solution to setting up Jira like Atlassian or Mojang has, having it open for people to post new suggestions, bugs or ideas and have people be able to watch that ticket and/or vote for it to be implemented.

This funcionality is neat, but I haven't found out how to setup the client account to see these tickets like the ones opened in either Atlassina or Mojang.  

<https://bugs.mojang.com/projects/MC/issues/MC-269077?filter=allopenissues>


Answers:
author: Walter Buggenhout
body: Hi [@alex_borges](/t5/user/viewprofilepage/user-id/5444049) and welcome to the Community!

You can see issues like that because this is Jira Software, not Jira Service Management.

If you want to expose issues to the outside world like this, you would need to enable [anonymous access](https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/) to do this without having to pay a fortune on licenses. No need telling you that it is important to do this with care, if you were to consider it.

An additional thing is - obviously - if you let people access your site anonymously and allow them to vote on issues, you won't know who they are unless you allow them to sign up to your site - ending up in the scenario where they will be consuming a license and costing you money.

Hope this helps!


Tags: cloud

jira-service-management

jira-service-management-cloud

jira-software
Revoke permission to add a Organization as an employee
Asked by Roeland M?ller:

In our company there is a employee with access as a customer to Jira products, who managed to make an extra organization on his company owned Jira account. (with SSO).

How is that possible. How can we revoke it's permission to do that.

Thanks for an answer in advance.


Answers:
author: Roeland M?ller
body: Anyone an idea?


Tags: cloud

jira-service-management

jira-service-management-cloud
Hiow can I call Bitbucket APIs from within the Bitbucket pipelines
Asked by Himanshu:

Hi,

I'm able to use bitbucket APIs for querying branches \& pull requests infromation as a standalone script using Basic Authorization header.

I now wanted to query the APIs as part of the pipleines and was wondering how can I do that since I'm not sure how the authentication will happen now.


Answers:
author: Ben
body: Hey Himanshu,

Calls to the API can be made via authentication with an App Password, you can create an App Password by following the steps below:  
<https://support.atlassian.com/bitbucket-cloud/docs/create-an-app-password/>

Once you have created an App Password, you can add this along with your username as repository variables and then pass these variables through to your curl command in Bitbucket Pipelines - for example:

```
curl -X GET -u $USERNAME:$APPPASSWORD https://api.bitbucket.org/commandgoeshere
```

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: api

bitbucket-cloud

cloud
unable to merge branch because of merge conflic, says I need to resolved but unable to
Asked by Joey Sanchez:

Hello,

I'm attempting to merge a large branch and I am unable to because of merge conflicts. I seem to be unable to resolve the merge conflicts at least from Bitbucket but will try to resolve from local repo. All I know is that I think my branch should overwrite and just straight out merge into master because the master is like older non-relevant when compared to the branch. Let me know if you need something else.

Regards,

Joey


Answers:
author: Joey Sanchez
body: Hello,

I'm not a git expert, actually I'm kind of dangerous with it. Boy have I made some mistakes, anyways. I did try to merge local master into 'deprecated-Clean' branch it says it is, 'Already up to date'. So, now I wonder why / what is giving me the merge conflict up at Bitbucket.org? I can I just say to bitbucket.org to just merge that branch into master and to say ignore the conflicts?

Regards,

Joey


Tags: bitbucket-cloud

cloud
Is there any API to get all the pull requests from all the projects in the bitbucket?
Asked by Arun:

Without being a participant/reviewer is there any API to get all pull requests?


Answers:
author: Mikael Sandberg
body: There is an API endpoint to [get pull requests](https://developer.atlassian.com/server/bitbucket/rest/v807/api-group-pull-requests/#api-api-latest-projects-projectkey-repos-repositoryslug-pull-requests-get), but it works on the repository level. So you would have to combine that with getting all the repositories associated with a project and then loop over each repository to get the pull requests.


Tags: bitbucket-server

server
Cherry-picking through REST API
Asked by Tedis Agolli:

Hello :)

I am trying to use the Bitbucket API to automatically merge some commits forward from *old* -\> *new* branch. I have set up a webhook that triggers whenever a new commit is pushed to *old.*I would then like to take that commit and attempt to merge it forward.

I am using this route:

<https://api.bitbucket.org/2.0/repositories/{workspace}/{repo}/refs/branches>

which takes a "target" commit hash. The target is simply a starting point though. If there are other unmerged commits before my target, the branch will contain all of them. I want the branch to only contain the commit I am specifying. Basically, I'd like to cherry-pick a commit hash into a new branch.

Is this possible at all through the REST API? Is there a possible workaround?

Thank you in advance!


Answers:
author: Theodora Boudale
body: Hi [@Tedis Agolli](/t5/user/viewprofilepage/user-id/5131028) and welcome to the community!

I'm afraid that it is not possible to cherry-pick using our API. We have API endpoints for [creating a new commit by uploading a file](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-source/#api-repositories-workspace-repo-slug-src-post) and for [merging pull requests](https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-pullrequests-pull-request-id-merge-post), but not for cherry-picking.

The only workaround I can think of is using the **git cherry-pick** command in a clone of the repo and then pushing the change to the Bitbucket repo.

Kind regards,  
Theodora

comments: author: Tedis Agolli
body: Thanks, Theodora. That's what I ended up going with.


Tags: bitbucket-cloud

cloud

rest-api
Merge PR only the author of the PR
Asked by Bezpalko Pavel:

Hello! Does Bitbucket have a setting so that only the author of the PR can merge their PR?

For example:

1. Johnny create Pull Request.
2. Other developers have been approved and the pull request can be merged.
3. But only Johnny can Merge, because the Merge button is active only for him. For other developers, the Merge button is disabled and they cannot merge into master.

I hope I have described clearly


Answers:
author: Patrik S
body: Hello [@Bezpalko Pavel](/t5/user/viewprofilepage/user-id/5131014) ,

Welcome to Atlassian Community!

You can currently define a branch restriction (Repository Settings \> Branch Restrictions) to only allow a specific user/set of users to merge Pull Requests to a given branch.

However, the user/set of users is fixed accordingly to the users you have configured in that branch restriction, and from my understanding, you would like it to be dynamic depending on the Author of the PR.

I'm afraid that a dynamic restriction based on the Pull Request author is currently not available, but I went ahead and created a feature request for it, which you can check in the following link :

* <https://jira.atlassian.com/browse/BCLOUD-22443>

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with [this policy](https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html) in mind.

Thank you, [@Bezpalko Pavel](/t5/user/viewprofilepage/user-id/5131014) !

Patrik S

comments: author: Bezpalko Pavel
body: Hello [@Patrik S](/t5/user/viewprofilepage/user-id/4603309) !

Thank you very match! I added voice.


Tags: bitbucket-cloud

cloud
Why isn't my workspace deleted?
Asked by Feedlr:

I'm trying to delete a workspace by following these steps:

1. I go to wokspace settings

2. I click on "Delete workspace"

3. I get a warning message that says "Deleting this workspace will permanently delete 3 repositories."

4. I click on "Delete workspace"

5. I get a warning message that says "This is a destructive operation. Delete workspace?"

6. I click "Delete"

And then nothing happens, the workspace and the three repositories are still there.

I've tried it several times. What can I do?


Answers:
author: Syahrul
body: G'day [@Feedlr](/t5/user/viewprofilepage/user-id/5130981), and welcome to the community!

Are you still having this deletion issue?

If yes, please get back to me so I can create a support ticket to continue the investigation.

Cheers,  
Syahrul

comments: author: Feedlr
body: The issue still remains, but that's okay, I'll keep the workplace in case I need it in the future, thanks


Tags: bitbucket-cloud

cloud