youngmon/atlassian-qna huggingface dataset:
Upgrade Confluence 6.2.3 to 6.13
Asked by IT Support:

Dear,

It is possible to upgrade Confluence 6.2.3 to 6.3?

What is the step by step procedure to upgrade?

Best Regards

Quentin Vaudaux


Answers:
author: Alexis Robert
body: Hi [@IT Support](/t5/user/viewprofilepage/user-id/2396275),

you can update directly from Confluence 6.2 as described [here](https://confluence.atlassian.com/doc/confluence-6-13-upgrade-notes-959288792.html#Confluence6.13UpgradeNotes-Upgradeprocedure).

Be sure to have a look at the release notes from versions between 6.2 and 6.13 [here](https://confluence.atlassian.com/doc/confluence-release-notes-327.html) to be ready for any changes.

The [Confluence upgrade guide](https://confluence.atlassian.com/doc/upgrading-confluence-4578.html) will help you during the process.

Let me know if you have any questions,

--Alexis
Error after importing data into confluence 6.4.2
Asked by Surender:

Hi All,

I am getting the below error when clicking on the login button after importing the data into Confluence 6.4.2.

Source Confluence is running on windows with MS Sql db (v6.4.2)

Destination Confluence is running on Linux with PostgreSQL (v6.4.2)

Error occurred during template rendering: Invocation of method 'getRenderedTemplateHtml' in class com.atlassian.confluence.plugins.soy.VelocityFriendlySoyTemplateRenderer threw exception com.google.template.soy.tofu.SoyTofuException: When evaluating "showAppSwitcher()": While computing function "showAppSwitcher()": query did not return a unique result: 2; nested exception is org.hibernate.NonUniqueResultException: query did not return a unique result: 2 at /decorators/includes/common-header.vm\[line 5, column 49\]. Contact your administrator for assistance.

Any help will be appreciated.

Thanks,

Surender


Answers:
author: Shannon S
body: Surender,

Where exactly are you seeing that error? Can you describe the steps you take to replicate it?

Please also confirm the database versions, and the exact steps you took to import the data into Confluence.

Regards,

Shannon
How can I create these coloured labels in tasks in a Kanban Project?
Asked by Carlota Vendrell:

![Group 5.png](/t5/image/serverpage/image-id/39535iA7141963738F7ABA/image-dimensions/750x419?v=v2 "Group 5.png")

Hey guys, I want to label some tasks in a Project and I do not know how to. I want labels like in the picture, with different colours. I mean the ones like SPACE TRAVEL PARTNERS, LOCAL MARS OFFICE, etc. Would you explain it no me please?

Also, do you think that using those labels and also some quick filters are a good idea to control different small projects in the same board? I want the coloured labels to differentiate each small project and I will create some Quick Filters also to differentiate each project also.

Thank you guys :)


Answers:
author: Warren
body: Hi Carlota

Those "labels" are Epics. Whenever a ticket is linked to an Epic, the summary of the Epic will display on the card.

You are able to get 3 additional fields to show on each card - this can be configured by going to ***Board settings*** , then selecting the ***Card layout*** tab. You can have different fields showing on the Backlog cards to those on the board. BUT ... these fields are not shown in any colour, so not quite what you're hoping for.

Each physical "project" should be set up as a separate Jira project, unless they're really tiny. Then you can set up a board to include any number of those projects. Using the label / quick filter concept is good enough, or you could use swimlanes to distinguish projects.

comments: author: Carlota Vendrell
body: Perfect. And how can I create Epics in a Kanban Board? I prefer to be coloured so it is more visual to people.


author: Warren
body: If you go into the Backlog, you will see a link for Versions and one for Epics. Click on Epics and it opens out where you can create, edit or view the epics

![Screenshot_4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/39538iA837B44A0AFA907E/image-size/large?v=v2&px=999 "Screenshot_4.jpg")


author: Carlota Vendrell
body: Yep, but I do not why but I do not have the Backlog:

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/39539i71DDEF59FC4E74C3/image-size/large?v=v2&px=999 "Capture.PNG")


author: Warren
body: By default Kanban boards are set up with no Backlog. If you go into ***Board settings*** and then the ***Columns*** tab, there will be a section on the left called ***Kanban backlog***. You would need to drag your first column to that. People usually only open up the Backlog if they have a largeish number of "not started" tickets, where your first column is long.

![Screenshot_6.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/39541i7196F821C3176E2F/image-size/large?v=v2&px=999 "Screenshot_6.jpg")


Tags: cloud

confluence-cloud
Why is the space appearing in search even though its been archived?
Asked by Ragini R. Sama:

I created a space for archives - historical documents that we don't need. I have followed all the instructions on archiving space. However, it still appears in Search drop down list. Why??


Answers:
author: roman
body: Hi [@Ragini R. Sama](/t5/user/viewprofilepage/user-id/1620119),

please check of there is a checkbox activated to include searches in archived spaces.

See Filter Your Search Results section: <https://confluence.atlassian.com/doc/search-139528.html#Search-Filteryoursearchresults>.

Roman.


Tags: confluence-server

server
Can livesearch be given a list of 2 or more spaces to search, as opposed to 1 or all spaces?
Asked by Michael Graham:

I know you can limit a live search to one space, as opposed to all spaces. But can you give it a list of a few spaces instead of 1 or all? I tried delimiting the list of spaces I want searched with commas and it didn't seem to work.

We have our own space and some related spaces, I dont want to search all spaces.


Answers:
author: Stephen Sifers
body: Hello Michael and welcome to the Community!

It sounds like you have an excellent grasp and understanding of the Livesearch macro within Confluence. Currently, the macro only allows for restricting of a single space. The documentation refers to the following:
> Specify **a** space key to limit the search to the given space. Case-sensitive.

Meaning it is worded as singular and not plural. You can't add more than one.

The good news is you're not alone on this request. There is a feature request to allow you to specify more than one space within the macro. You can find more about the feature request at [CONFSERVER-37239](https://jira.atlassian.com/browse/CONFSERVER-37239) (for server) and [CONFCLOUD-37239](https://jira.atlassian.com/browse/CONFCLOUD-37239) (for cloud). If this feature request matches your requirements then please vote and watch the request to receive future updates on its status.

I hope this clarifies the capabilities of the Livesearch Macro along with feature requests to improve upon the macro.

Regards,  
Stephen Sifers
Is it possible to disable the "blank space" - blueprint?
Asked by mawa:

We would like to disable the "Blank Space" Blueprint or adapt and rename it, e.g. in "Product Space".  

I haven't found a way to do this yet. Is this not possible? Thank you very much!


Answers:
author: roman
body: Hi [@mawa](/t5/user/viewprofilepage/user-id/2142759),

you can edit the default blueprint for a blank space with the help of this article: <https://confluence.atlassian.com/doc/customizing-default-space-content-61015351.html#CustomizingDefaultSpaceContent-Editthedefaulthomepageforablankspace>.

Hope this helps.

Roman.

comments: author: mawa
body: Hi [@roman](/t5/user/viewprofilepage/user-id/853566)

very helpful, thank you! I hadn't found this article yet.

Mareike


Tags: blueprint

space
Cannot deactivate Atlassian Analytics
Asked by Andreas:

Hi!

Every time I try to deactivate the analytics sent to Atlassian and save the preference, I get an error ("check connection to server").

I could not find any solution for that. Also, I found it troubling that Atlassian activates sending statistics by default. That is not in compliance with the GDPR (privacy by default), I would argue...

Any suggestion how to deactivate the analytics?

Best regards,  
Andreas


Answers:
author: Michael Bachmann
body: Had that very same issue.

If you have any ad blocker enabled in your browser disable them and then disable the Atlassian Analytics.

comments: author: Andreas
body: Thank you very much, Michael! That did the trick!


Tags: confluence-server

server
Upload bulk Space permission from CSV
Asked by tarakeswar_dubey:

Hi.

Using bob Swift CLI I'm try to do following action: (new to CLI)

\* Fetch permission in CSV format of a space (that's done)

\* Attached is permission csv file

\* Run CLI command to udate that permission to another space from the CSV file.

![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/39506i4866374053AEB440/image-size/large?v=v2&px=999 "Capture.PNG")

On a note: While moving space from one to another instanace; space permission are not migrating, hence copy permission from one instance to another.


Answers:
author: tarakeswar_dubey
body: Hi [@tarakeswar_dubey](/t5/user/viewprofilepage/user-id/1234676),

The CSV file should be like the following.

**For Individual Permissions:**   
space, userid, permissions

**For Groups based Permissions:**   
space, group, permissions

Please update your csv file to match like the following.

![new-cli.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/39675iB53CA5C269FD3785/image-dimensions/597x83?v=v2 "new-cli.jpg")The valid permissions are

```
?viewspace,editspace,setpagepermissions,removepage,editblog,removeblog,comment,removecomment,createattachment,removeattachment,removemail,removeowncontent,exportspace
```

You then would need to execute the below command to add the permissions in the space.

```
?--action runFromCsv --file gspl2.csv --common "--action addPermissions"
```

When you copy a space, you can use the below command, so that the permissions are also copied.

```
--action copySpace?--space "zclipermissions"?--targetServer "http://confluence.examplegear.com"? --newSpace "zclipermissionsAnotherTarget565241"? --name "zclipermissionsAnotherTarget565241"? --description "copied space"? --replace? --copyPermissions? --mergePermissions? --verbose
```

Thanks,

Raja

comments: author: tarakeswar_dubey
body: Thanks Raja.


Tags: bob-swift

cli

confluence-server

permission
New User can't log in to Confluence.
Asked by ?????:

Hi.

Please let me know how to solve below error and log in to confluence.

I added a new user to confluence and jira few days ago.

He could log in to jira but coudn't log in to confluence.

When he logs in to confluence, it happens an error "Your operation is taking longer than usual" and can't log in.

He tried Safari and Chrome browser but couldn't solve the error.

Regards,

Ayuko Kurata


Answers:
author: Shannon S
body: Ayuko Kurata,

Could you please let us know what version of Confluence you're using?

Does the user have the problem on multiple computers, or only the same computer?

Is anyone else reporting the issue?

Thank you for your help!

Shannon


Tags: atlassian-support
Is it possible to categorize the How-to-guides intosegments or sections?
Asked by Martina Ottosson:

It would be great if you can set up different sections and categorize the How-to-guides into them. Is that possible?


Answers:
author: Felipe Morais
body: Hi Martina, natively there is no proper option to do this in Confluence, however there are a few ways you can achieve a similar result.

You can create specific labels for your different How-to article categories, and add them to the relevant articles. Then, a quick search for that label will return all the articles that have that label on them.

To set your article categories up in the page tree in the Confluence sidebar, you can create new pages to serve as parent pages for each of your categories; simply create a new blank page with the name and description of your category, then move it under your "How-to articles" parent page, and then move all the How-to articles you want to the parent page you just created.

Finally, there are also a few third-party plugins available that change the look and feel of Confluence, and provide different categorisation options as well such as [SubSpace Navigation](https://marketplace.atlassian.com/apps/194/subspace-navigation-for-confluence?hosting=cloud&tab=reviews), which might be of use in your case.

Hope this helps!
Users never logged in
Asked by Iuliana Burgi Jurj:

Hello. I am a Confluence Administrator and I would please have one question related to users which are marked as "Active" in the tool but have actually never logged in.

When setting up the tool, we defined a rule saying that users with certain email adresses can subscribe to the tool on their own. So basically they do not need the ADMIN (me) to add them to the tool.

This being said, I see that some users having one of the emails that allows them to subscribe directly to the tool are marked as Active but they have never logged in.

I do not really get this because they were suppose to connect to the tool at least once, on their own, so that they can be active. So how come they have the Never Logged In mention ?

My first guess is that they simply created their accounts and stopped afterwards and never consulted an of the spaces/pages of the tool.


Answers:
author: Krisztian Kovacs
body: Hi [@Iuliana Burgi Jurj](/t5/user/viewprofilepage/user-id/1159135),

I'd agree with your assessment. You can pulled into jira/confluence as a user from an Active Directory source or register yourself but unless you actually log in, you'll consume a license without even logging in.

This is not a problem, except when you are near the limit of your license tier. Then the cleanup begins. :)


Tags: cloud

confluence-cloud
Anchor to a page with title containing ":" does not work
Asked by Ollowain:

Hi guys,

my page i want to refer to is named "Customer: Germany" (all in the same space).

If I want to link the anchor "Holder" from an other page I type in

"Customer: Germany#Holder"

However I always get *Customer is not a recognised space.*In my opinion this is caused by atlassian thinking the ":" means I want to refer to an page out of my current space.

Is there any solution that works for my page name?

Thanks


Answers:
author: Manon Soubies-Camy
body: Hello [@Ollowain](/t5/user/viewprofilepage/user-id/2393243),

The easiest way is to avoid inserting colons in page titles, but if you really need those you just need to include the spacekey in the link - even though you're linking to a page in the same space:

```
Spacekey:Pagename#Anchor
```

So let's say your page is in space with key = CUST:

```
CUST:Customer: Germany#Holder
```

Hope this helps!

- Manon


author: Ollowain
body: Hi [@Manon Soubies-Camy](/t5/user/viewprofilepage/user-id/1215212),

it worked perfectly fine for me.

Thanks a lot.

Greetings from Germany

comments: author: Manon Soubies-Camy
body: Glad it helped! :)


Tags: anchor

confluence-server

server
Users receive two Blog Notification Emails instead of one.
Asked by Ken McHardie:

Hi,

we have a Confluence instance with several hundred users. I've installed Lively Theme (for it's blog/news page), and also 'Better Blogs' plugin to sign up groups to our blogs. We've just turned this on, and teams are starting to blog, but instead on receiving one email notification when a Blog is published, our users receive two emails, a minute or two apart.

We have a very locked-down Confluence site that uses multiple groups in permissions. These groups could include groups that include other groups. I'm wondering if that is possibly a reason users are getting two email notifications instead of one?

Anyone had a similar problem with multiple email notifications with 'better blogs' or 'nested groups'? Just trying to find the fault.

Using 6.9.1 Server Confluence, "Lively Theme" and "Better Blogs".


Answers:
author: Diego
body: Hello there Ken!  
Interesting behaviour you have at hands. I have tested this situation and was able to replicate.   
This **does not seem to stem from** the fact that the user is present in more than one group that is inserted in the watchers list. Notes about the behaviour:
> - This is was not present when a user from the watchers group was directly inserted in the watchers list  
> - The emails were limited to two, even if the user was present in more than two groups   
> - This is also present if the user is registered in only one of the groups marked as watcher  
> - This is not present when the user email settings do not have the Watch all blog posts marked  
> - This is present when the user email settings does have the Watch all blog posts marked  
> - This is not present if the user is only watching the blog, without the Watch all option enabled  
> - **This is present when the user email settings does have the Watch all blog posts marked and the user is present in only one group**

For short:
> -**The issue is present when the user has selected the Watch All Blog Posts option under Profile \> Settings \> Email**

The affected users can try disabling the **Watch All Blog Posts** option under **Profile \> Settings \> Email.**   

Ken, let the community know if this helps you out!
Server migration
Asked by Thomas RAMON:

Hi,

I would like to migration my current confluence server to another one.

The first server was a test and I would like to create a clean installation in a new server with another distribution and another datadase.

Old server :  
Ubuntu Server 16.04 - H2 db Embedded

New server :  
Centos 7 - PostgreSQL 9.5 / 9.6

The problem is that I already register my test server with a paid license...

My question is can I transfer my license to the new server easily ?

Will it cause me problems for the migration ?

I'm not an expert in Atlassian application, that's why I've got these kind of questions.

Best regards,

Thomas RAMON


Answers:
author: Shankar Asam {Appfire}
body: Hi Thomas,

The licenses will not cause problems to your migration. When you migrate your data from old server to the new server, the license will also carry along with the data. Once the data migration has been completed, I am assuming you shuts down your old server and continue with the new one which has the paid license. In case, you still want to use test server for testing purpose, you can get a developer license for the same. Find out more about it at;

<https://confluence.atlassian.com/confeval/billing-and-licensing-evaluator-resources/licensing/how-to-use-developer-licenses-and-to-whom-are-they-available>

Hope this helps

-Shankar

comments: author: Thomas RAMON
body: Thanks for your reply.

I will migrate it so and normally it will be good.

Thomas
Why are my template instructions persisting to the search preview in my Space?
Asked by John Blum:

Hello:

I created a template for creating question and answer sets an in the template the entry page looks like this:

![Screen Shot 2018-12-04 at 9.47.11 PM.png](/t5/image/serverpage/image-id/39439i6307A4EE026A4983/image-dimensions/662x285?v=v2 "Screen Shot 2018-12-04 at 9.47.11 PM.png")

After a question and answer are entered a page is created it renders like this:

![Screen Shot 2018-12-04 at 9.48.38 PM.png](/t5/image/serverpage/image-id/39440iD13B58BFC35DB258/image-dimensions/620x280?v=v2 "Screen Shot 2018-12-04 at 9.48.38 PM.png")

But when I use the search field you can still see the original set of instructions persist in all entries:

![Screen Shot 2018-12-04 at 9.50.05 PM.png](/t5/image/serverpage/image-id/39442i3982BDCF2D3A7014/image-dimensions/347x383?v=v2 "Screen Shot 2018-12-04 at 9.50.05 PM.png")

Thanks.


Answers:
author: roman
body: Hi [@John Blum](/t5/user/viewprofilepage/user-id/2267693),

this is a known bug in Confluence: <https://jira.atlassian.com/browse/CONFSERVER-33208>.

The workaround for now would be to make sure that users remove it before answering a question. Perhaps adding a request as a text to remove the instructional text.

Roman.

comments: author: John Blum
body: Thanks Roman.

Two follow-ups:

1. Any idea of when it will be fixed?
2. Is it possible to "clean-up" questions that were already answered? In other words, remove the instructional text from existing answers.


author: roman
body: [@John Blum](/t5/user/viewprofilepage/user-id/2267693),

1. No idea. I would suggest asking Atlassian in the comment section of the Jira issue.

2. I guess it is possible to manually edit those Confluence pages to remove the instructional text. I don't think it would be trivial to automate this, perhaps there are apps in the Marketplace to help with this.

Roman.


Tags: search

template
Users with Edit privileges granted via Page Restrictions dont see edit page
Asked by Peruri Rama Mohan Rao:

My 'Space' has 'read \& comment' privileges to everyone and 'full privileges' to my-group users.

I have created a new page, and restricted privileges as follows

* Editing Restricted
* View to Everyone
* Edit to my-group
* Edit to myself (added by default)
* Edit to JohnDoe (not a member of my-group)

However, when JohnDoe accesses the page, Confluence does not show the 'edit' button


Answers:
author: PADMA KOTHAKOTA
body: Hi [@Peruri Rama Mohan Rao](/t5/user/viewprofilepage/user-id/2391932),

If "John Doe" doesn't have edit permission in space he cannot view the edit button for the pages even if you provide page restriction permission . Page restrictions is for the particular pages if they don't have space level permission page restrictions will not work.Provide John Doe edit permission in the space then he will be able to view edit button for the pages.


author: Rambabu Patina _Appfire_
body: Hi [@Peruri Rama Mohan Rao](/t5/user/viewprofilepage/user-id/2391932), Welcome the community.

Page restrictions don't override a person's space permission. Seems 'JohnDoe' does not have adequate space permissions to edit the page. Please check.

Thanks,  
Ram.
Emails won't stop after unsubscribing from all email notifications
Asked by Tyler Becks:

I can't get emails to stop. I tried unchecking all email boxes from my settings page and unfollowing all spaces. It doesn't' seem to do anything. Please help.

![Screen Shot 2018-12-04 at 6.50.08 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/39436i010253342EBD6702/image-size/large?v=v2&px=999 "Screen Shot 2018-12-04 at 6.50.08 PM.png")

![Screen Shot 2018-12-04 at 6.50.14 PM.png](/t5/image/serverpage/image-id/39434i438E9FDDA508462E/image-size/large?v=v2&px=999 "Screen Shot 2018-12-04 at 6.50.14 PM.png")

This is what the emails look like:

![Screen Shot 2018-12-04 at 6.52.31 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/39437i21AFD2C66FDA9169/image-size/large?v=v2&px=999 "Screen Shot 2018-12-04 at 6.52.31 PM.png")


Answers:
author: Shannon S
body: Hi Tyler,

It appears Confluence believes you're watching the space itself, but not the page.

However, I see in your screenshot that it says you aren't watching any spaces.

You could try from the database query below to see if the database shows something else:

* [How to list watchers in space, pages, blogposts in Confluence](https://confluence.atlassian.com/confkb/how-to-list-watchers-in-space-pages-blogposts-in-confluence-781200365.html?_ga=2.145425716.146316092.1543826371-372196427.1536227950)

Otherwise, it's not possible that you have another account on your instance that you were using to test with?

What happens if you click "stop watching space" at the bottom of the email?

Regards,

Shannon