youngmon/atlassian-qna huggingface dataset:
Can't find "User access admin" available in Jira Cloud or Jira product discovery
Asked by Meital Adir:

Hi,

I just noticed there is an admin role for user access, and I can't find it in my org.

Specifically I would like to try it and grant someone this role to manage Jira Product Discovery access.

We have our accounts managed by Identity provider and the access groups are synced, but for JPD we use the default access groups.

Does "User access admin" role available in this case? how to grant this role?

Thanks!


Answers:
author: Mohanraj Thangamuthu
body: Hello, Good day. Please check the settings from <https://admin.atlassian.com> under the Jira product, as shown in the screenshot.

![Screenshot 2024-06-20 at 9.58.21?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/330733i69C4B371358CFA98/image-size/large?v=v2&px=999 "Screenshot 2024-06-20 at 9.58.21?AM.png")


Tags: cloud

jira-cloud
Power up non disponibili per app Android
Asked by Roberto:

Come mai , nell app Android di Trello non sono presenti i Power up della versione desktop? Perch? non integrare questa funzionalit?? Sarebbe di grande aiuto. Grazie!


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Roberto](/t5/user/viewprofilepage/user-id/5141290) !  
Yeah, Powerups can not extend the mobile clients on iOS and Android directly. It's something about extension mechanisms specific to browser-based applications.  
However, one possible workaround is to utilize a browser-based application. For instance, you can access trello.com on your tablet or mobile phone.

comments: author: Roberto
body: Hi [@Justyna Gdowik _ Deviniti _](/t5/user/viewprofilepage/user-id/5224976) thanks for you kind reply!


author: Justyna Gdowik _ Deviniti _
body: [@Roberto](/t5/user/viewprofilepage/user-id/5141290) , if it's an answer you were looking for, click a button to accept this answer, so it won't be shown as unanswered. However, you may still leave it open, so that maybe someone else will post their answer :)  
Have a nice day!
Why is the iframe required? How can I simply hit the API in a headless fashion?
Asked by STEVEN GIBSON:

I really have to stand up a little frontend site in order to hit this API? Am I missing something? I have no interest in anything but the data itself. I have no frontend. Why do I need to include a frontend site?


Answers:
author: milynnus
body: [@STEVEN GIBSON](/t5/user/viewprofilepage/user-id/2159872)

You probably reading the page about generating a token. It was presented in the context of a power up so the reference to an iframe. There is no need for an iframe. Use the api with the Api key and token as query parameters in a http request.
?????? ??? ??????? ????????????!!!
Asked by LOL LALKAVICH:

?????? ??? ??????? ????????????? ????? ????? ??? ??


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

As we all know, the illegal invasion of Ukraine by Russia is ongoing, and many places, including Atlassian, have imposed sanctions against many Russian organisations. See <https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine>

I suspect you have probably been caught up in those sanctions. These sanctions are a long way off ideal, they miss people they should catch, and they affect people who they should not.

We might be able to get Atlassian to take a look at your case, but we can save some time if you can tell us roughly where you are located and what your nationality is.

comments: author: LOL LALKAVICH
body: ? ??? ???????? ? ?????? ?????? ?????


author: LOL LALKAVICH
body: ?? ????? ??? ?? ???????


author: Nic Brough -Adaptavist-
body: Ok, I'm afraid it is unlikely that you will be unblocked, as someone resident in Russia. There's pretty much a blanket sanction on Russia.


author: LOL LALKAVICH
body: give me at least links to the board so that I can copy the information from there


author: Nic Brough -Adaptavist-
body: I can't give you any links, I have no information on what you are looking at.


author: LOL LALKAVICH
body: I have two boards there and how can I even look at them now?


author: Nic Brough -Adaptavist-
body: Are these boards things you can look at in the free world? (i.e. not the Russian federation, China, or North Korea)?


author: LOL LALKAVICH
body: unfortunately I was doing private access


author: LOL LALKAVICH
body: Why block my account give an answer
Unreasonable deactivation of accounts
Asked by ???? ????????:

Today two colleagues (@arstanowaanzhela1 and @user38844998) have access problems, but not just because of troubles in the system - their accounts have been deactivated and there is no way to activate them again yet.  
I can't reactivate their accounts even though I tried the Premium trial for that.  
I believe that the problem may be related to today's outage, but I would like to have a clear understanding that the accounts will be reactivated as soon as the outage is fixed, as this situation greatly hinders the workflow.  


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

It is possible that the problem was down to the outage, but the accounts will also have been (re)scanned by the software that Atlassian has fired up to check if they should be sanctioned as per <https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine>
How do I remove a Trello board without being admin
Asked by Avalon Thursby:

The admin has left the company - how do i change admin and/ or remove the board?


Answers:
author: Sayed Bares [ServiceRocket]
body: [@Avalon Thursby](/t5/user/viewprofilepage/user-id/5261869) welcome to the community!

By admin do you mean workspace admin? if so the board creation/removal depends on your workspace settings (if you are using premium or enterprise plan). For free plan, you should be able to remove any boards as long as you are the board admin

comments: author: Avalon Thursby
body: I am not board admin - she has left the company


author: Sayed Bares [ServiceRocket]
body: Are you workspace admin by any chance? if yes then you should be able to close/remove the board. If not then you will need to reach out to your workspace admin


author: Avalon Thursby
body: I am not - but the workspace admin has tried to delete too


author: Sayed Bares [ServiceRocket]
body: My next question would be, are those boards in your company workspace or in her own personal Trello workspace? if it was under your company then your workspace admin should have been able to do so
Can we filter the activity to show the activity done by date?
Asked by barhom ibrahim:

Can we filter the activity to show the activity done by date?


Answers:
author: Dreamsuite Mike
body: Do you mean like "completed today", "completed this week"??

You can't really do that with the board filters but you could use [Dashcards](https://trello.com/power-ups/6048e897c73d032a983e2a7c/dashcards) power up to do this...

<https://blog.trello.com/dashcards-powerup>
Login problem
Asked by Marcin ?opata:

```
I can't log in to trello, I see a 502 Bad Gateway error
```


Answers:
author: Alex W
body: Hi [@Marcin ?opata](/t5/user/viewprofilepage/user-id/5261518) - unfortunately Trello is in the middle of an incident involving log in errors. You can track updates at <https://trello.status.atlassian.com/incidents/bfm9dn6fpfb5>

We apologise for any inconvenience caused - it's all hands on deck here to get it fixed.

comments: author: Marcin ?opata
body: OK, thank you for the information.


author: BERNAL Rachel Anne C_
body: Still not fix yet. Please update us if it will be fix within the day. Thank you.


author: Stephen Sifers
body: Hello y'all, repeating our messaging from our [Support site](https://support.atlassian.com/) to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our [incident report](https://status.atlassian.com/incidents/pzh5b8cvfk2g) directly.

Regards,  
Stephen Sifers \| Community Product Lead

comments: author: Hedy Li
body: ![Screenshot 2023-07-10 112545.png](https://community.atlassian.com/t5/image/serverpage/image-id/267653i22BED9689A6CAB7D/image-dimensions/449x564?v=v2 "Screenshot 2023-07-10 112545.png")Hi, I try to submit the login problem, and want to upload the screenshot, it showed a message of "upload service is down", and "Something went wrong", could you please help???

Many thanks!


author: Filip Andonov
body: Same here, share an update if you resolve the issue.

comments: author: Jimmy Seddon
body: [@Filip Andonov](/t5/user/viewprofilepage/user-id/5261526) you can follow Atlassian's progress in resolving the incident here:  
<https://trello.status.atlassian.com/>


author: Hedy Li
body: hi, may I know is it fixed already (login problem)?
My Trello page is not loading
Asked by Bella David:

Each time I refresh the page, it keeps showing a blank page with broken elements. Is there anything that I can do to fix this issue please.


Answers:
author: Justyna Gdowik _ Deviniti _
body: Hi [@Bella David](/t5/user/viewprofilepage/user-id/5261019) !  
One of the solutions is probably that they have some incidents: <https://trello.status.atlassian.com/>   

Second, if everything will be fixed, and you will still have this problem you may want to look at the [Troubleshooting browser issues](https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/) article where there are suggested solutions, including **trying different browsers, clearing cache, disable your extensions** etc.

comments: author: Bella David
body: Thank you so much... this will definitely help.


author: Justyna Gdowik _ Deviniti _
body: [@Bella David](/t5/user/viewprofilepage/user-id/5261019) if it's an answer you were looking for, click a button to accept this answer, so it won't be shown as unanswered. However, you may still leave it open, so that maybe someone else will post their answer :)  
Have a nice day!


author: Mfonobong Umondia
body: .
Account access
Asked by ?????:

Good afternoon  
I received a message when logging into an account with a username nodar.appolonov@mail.ru (<https://e.mail.ru/compose> ?To=nodar.appolonov@mail.ru ) that I have no rights to access the content, although I used the system yesterday

He writes that the account is disabled and I will receive a letter indicating where to contact, but there is no letter

Please help me figure it out![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/267034i665AC64CB52E40A7/image-size/large?v=v2&px=999 "1.png")


Answers:
author: Brant Schroeder
body: [@?????](/t5/user/viewprofilepage/user-id/5261272) Welcome to the Atlassian community

You will need to submit a support issue here: <https://trello.com/contact#/> It requires that you are logged in to submit a support issue. They will be able to see your account and assist you. I will also escalate here just in case you have difficulty submitting a ticket.

comments: author: Jimmy Seddon
body: [@?????](/t5/user/viewprofilepage/user-id/5261272) I agree with [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)! Also, be careful with those emails there have been a number of phishing attempts on Atlassian Customers lately: <https://community.atlassian.com/t5/Trust-Security-discussions/SECURITY-ALERT-Phishing-Emails-Targeting-Atlassian-Customers/td-p/2396415>


author: Sys_Admin
body: And I have the same problems today with 2 accounts.  
Did tech support answer you?

comments: author: Lara
body: Hi there,

Thanks for reaching out!

I can see that our team was able to provide assistance in your ticket [CA-2435911](https://getsupport.atlassian.com/browse/CA-2435911).

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team


Tags: atl-rvw
Can I create Cards in Trello from an Excel sheet?
Asked by PL:

I have an excel export from my invoicing app and I'd like to have each row turn into a CARD in a Trello Project. I am new to Trello and don't know where to start.


Answers:
author: carolyn french
body: Hi Patrick, welcome to Community!

Take a look at this article to see if you can do what you need to. For example, can you copy and paste your rows into cards? If so, that'll cover you with one copy and paste. (Obviously one time only) Otherwise, you can look into Power ups.

<https://support.atlassian.com/trello/docs/importing-data-into-trello/>

Hope this helps,

Carolyn

comments: author: PL
body: Thank you Blue Cat has been great!


author: carolyn french
body: Thanks for the feedback on what worked!


author: Dreamsuite Mike
body: These 2 power-ups can help you:

[Import to Trello by Bluecat](https://trello.com/power-ups/61fa6cd2cc14647c2c9ee821/import-to-trello-by-blue-cat-csv-excel)

[Smart Import](https://trello.com/power-ups/5fb7d8a81a249a21b4b69bed/smart-import-from-excel-csv)
Billing
Asked by mosope oluleye:

Subject: Request for Refund and Cancellation of Unwanted Premium Package Subscription

I am writing to express my dissatisfaction regarding an unauthorized charge for a premium package on my account. To the best of my recollection, I never signed up for such a package, and I was surprised to discover that I was billed for it last year. Despite my efforts to cancel the subscription, I encountered multiple hurdles when attempting to resolve this issue with my bank, as well as navigating through your online platform.

I have once again been charged for the premium package, and I am desperate to cancel the subscription as promptly as possible. Considering I have not utilized any of the services offered under this package, I kindly request that you reimburse the full amount of the charges levied against my account.

Thank you for your prompt assistance in resolving this matter. I trust that you will handle this complaint with the utmost urgency and professionalism. I sincerely hope to receive a favorable resolution


Answers:
author: Dreamsuite Mike
body: Hi, this is not the forum to discuss billing disputes but I suggest you contact Trello using:

<https://trello.com/contact#/>

![Screenshot 2023-07-06 102908.png](https://community.atlassian.com/t5/image/serverpage/image-id/267102i8C074C350F9AFDB7/image-size/large?v=v2&px=999 "Screenshot 2023-07-06 102908.png")

Select Billing and they will be able to help you
All internal Trello links no longer show URL only word "Trello"
Asked by Gretchen Hinkle:

A few weeks ago, suddenly all internal Trello links display the world Trello instead of the card URL. In card descriptions, I know I can manually edit this (although i wish I didn't have to like in the past). However, having a list of card URLs that now only displays the word 'Trello' is making lists debilitating to me.

Sometimes in a card description, some links are the URL and some are the word Trello \*in the same description box\* without manipulation.

Is this a setting I triggered? How do I fix it? Is it part of a new update? Please help - this has me nearly in tears and is the exact opposite of the efficiency I normally experience with Trello. I have used Trello for years and have never had anything except a URL appear when I post one in a card description or list.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/266966iD4F4270CB8FD08C2/image-size/large?v=v2&px=999 "image.png")

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/266964i4B4295A060F1C6EB/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Elle Ky
body: Hi Gretchen!

You can update your link preferences and it should resolve your issue.  

1. First, click on your avatar in the top right corner of any page in Trello

2. Click on "Manage account"

3. On the new tab that opened, click "Link Preferences"

4. Under "Default display," change it from **Display inline** to **Display URL** . This change will make *any* new links you paste display as a URL by default.

* If you only want Trello links to display as URLs by default, then you'll want to edit the "Exceptions for specific domains" section instead. Add **trello.com** , select **Display URL**, and click Submit to save your change.

Hope that helps!

![Screenshot 2023-07-05 at 4.12.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/267018i04E502C8ACA54B34/image-size/large?v=v2&px=999 "Screenshot 2023-07-05 at 4.12.19 PM.png")

![Screenshot 2023-07-05 at 4.17.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/267019i1EFC7A59AFD29873/image-size/large?v=v2&px=999 "Screenshot 2023-07-05 at 4.17.33 PM.png")
date of a checklist item not in filter options?
Asked by Kathleen Achten:

I'm testing the free version because i want to set due dates to specific items of a checklist (instead of a whole card). But i notice this date (of a checklist item) doens't filter when i ask for 'past expiration time' and 'expires next day'?

(terms could be different, i use the Dutch version)


Answers:
author: Lara
body: Hi Kathleen,

Thanks for reaching out!

Right now, the board filter will only apply to cards -- it won't include checklist items. I definitely understand how this could be helpful, so I've flagged this as a feature request with the product team.

If it helps, you can view cards and checklist item due dates in the board's Calendar View: <https://support.atlassian.com/trello/docs/calendar-view/>.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara  
The Trello Team
Kan ik een nieuw aangemaakte kaart eerst laten goedkeuren voor dat deze toegevoegd wordt
Asked by eric:

Ik wil een aangemaakte kaart (door een willekeurige gebruiker) eerst laten goedkeuren voor deze opgenomen wordt in de lijst "te doen"


Answers:
author: Victor N
body: Hoi Eric, ten eerste kan elk lid van een Trello-board kaarten toevoegen aan het board, omdat Trello momenteel alleen kan beperken wie lid kan worden van je werkruimte of board.   
Een oplossing om te voorkomen dat leden van je board die al lid zijn, geen kaarten kunnen verplaatsen naar de "To do List", is om ze toe te voegen als waarnemers, zoals beschreven in het artikel hieronder. Aangezien waarnemers geen kaarten kunnen verplaatsen, kunnen ze je op deze manier markeren in een opmerking over de kaart en dan moet je de kaarten zelf verplaatsen.  
Ik zal je feedback ook doorsturen naar ons productteam over de mogelijkheid om een kaart goed te keuren voordat deze wordt verplaatst naar een lijst.  

<https://support.atlassian.com/trello/docs/adding-observers-to-boards/>
Reivindicar administra??o de um quadro
Asked by Amanda Leite:

Tenho um quadro que eu criei na minha ?rea de trabalho e compartilhei com uma cliente. Hoje fui fazer uma modifica??o e percebi que eu estou como membro do quadro e ela como administradora.  

Como isso ? poss?vel sendo que eu que criei o quadro, desde outubro/2022?

Consigo reivindicar para voltar a ser administradora dele?


Answers:
author: Theodoro Reato
body: Ol? Amanda,

Se ela tirou sua permiss?o de acesso voc? precisar? pedir para ela lhe conceder a administra??o do quadro novamente,

Ela s? conseguiria fazer isso se ela foi convidada por engano como uma administradora do quadro ou administradora da ?rea de Trabalho, em um ?rea de Trabalho Premium voc? pode se tornar admin de qualquer um dos quadros e ap?s isso remover a permiss?o.

Se voc? ainda for administradora da ?rea de Trabalho e for Premium, voc? poder? mudar sua pr?pria permiss?o no quadro para administradora.

Para mudar voc? precisar clicar no bot?o Share/Compartilhar, procurar seu nome e alterar no dropdown.

![Screenshot 2023-07-06 at 5.33.01 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/267277i7614AEE7F535501D/image-size/large?v=v2&px=999 "Screenshot 2023-07-06 at 5.33.01 PM.png")![Screenshot 2023-07-06 at 5.33.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/267276iF0811E8AA5C2E83C/image-size/large?v=v2&px=999 "Screenshot 2023-07-06 at 5.33.14 PM.png")
Delete workspace of a person who no longer has an email
Asked by Marc-Antoine Pharisien:

Hello, how can we delete the board or workspace (Trello) of a person who no longer has an email please ?

I am in the professional context and I have colleagues who have created workspaces (or tables) with their professional email, and who have left our company.

These tables are no longer used and I am looking to remove them.


Answers:
author: Theodoro Reato
body: Hi there,

Welcome to the community,

You need to have admin access on the Workspace to have the ability to delete it,

- <https://support.atlassian.com/trello/docs/deleting-a-workspace/>

For security reasons, we don't have the tools to delete it on your behalf, if your colleague used an email from your domain ask your email server admin the access to their mailbox to have the ability to reset their Trello account, which would be a solution as well.

If you have access only to the boards you can move the lists to a different board or delete it, then leave the board and you won't see the information as well.

- <https://support.atlassian.com/trello/docs/moving-cards-or-lists/>

- <https://support.atlassian.com/trello/docs/leaving-a-board-in-trello/>

If you're an admin of the board you can delete the board directly as well.

- <https://support.atlassian.com/trello/docs/deleting-a-board/>
can i copy a card to another board and link them with automation?
Asked by Rica Tuanson:

i have automates that once the requests have been approved they transfer to the "Approved Requests" List and then copied to my other private board. Now i wish to update the main card just by updating the copied card in the private board. Can i automate it that everytime the card is copied it is already linked?


Answers:
author: Dreamsuite Mike
body: ![Screenshot 2023-07-05 095254.png](https://community.atlassian.com/t5/image/serverpage/image-id/266804iFF90D5F906A9BA24/image-size/large?v=v2&px=999 "Screenshot 2023-07-05 095254.png")
Can you view whole workspace in the app
Asked by Ty Portbury:

I currently use an iPad on our workshop floor, but I need to see the calendar for all of the boards in one workspace. Can I view this in the app. I can't seem to find overview view only each board.

Thank you in advance for your help


Answers:
author: Dreamsuite Mike
body: To get this view, you could open Trello in the web browser...