youngmon/atlassian-qna huggingface dataset:
Why my confluence site space showing administrator as Former user?
Asked by arunjos:

Why my confluence site space showing administrator as Former user?  
I just created the site space and I am the only member now but I mistyped my site space name. For changing the name I clicked Space Settings -\> Overview -\> Space Details  

But from Space Details there is no option for rename or delete the site space. Also in the list of Administrator it showing Former User. Anyone know how is this happening? And please help me to rename my site space name or delete it?


Answers:
author: Stephen Sifers
body: Hello!

Thanks for reporting this issue and providing detailed steps as to what you've done which resulted in the issue. The issue looks to be similar to a Cloud free bug which is preventing users (Admins) of a newly created space from being able to administer said space. Further information on this bug may be found at [CONFCLOUD-68319](https://jira.atlassian.com/browse/CONFCLOUD-68319). We ask you to please vote and watch this bug to receive updates on its status.

Thanks again for reporting this issue within Community!

Regards,  
Stephen Sifers

comments: author: arunjos
body: [@Stephen Sifers](/t5/user/viewprofilepage/user-id/2145523)   
Thanks for the info, It seems like the same issue. Is this is the same behaviour for all the spaces that we creating in free tier?


author: Stephen Sifers
body: Hello,

The issue within the bug should only impact the initial space created when you're setting up your free tier Confluence site. This bug should not impact other spaces created afterward. If you're having this issue with all space you create then please let me know.

Regards,  
Stephen Sifers


Tags: cloud

confluence-cloud
add page from other PC in the network hangs
Asked by Dmitry Gorelov:

Hi,

I have a problem with my local home server of Confluence.

I have just made migration from cloud to a local server.

License is valid, database is PostreSQL.

Everything works when acces confluence from same PC where it is installed, using

http://localhost:8090

If access confluence from other PC in the home network, I can navigate the page tree, see all content, add comments to pages.

BUT when want to create a new Page in any location, the action does not finish, it stays like on a picture attached below.

Plesase help to resolve the issue!

![2019-10-27 01_37_30-Window.png](/t5/image/serverpage/image-id/70735i51A1B684DB11F35E/image-size/large?v=v2&px=999 "2019-10-27 01_37_30-Window.png")


Answers:
author: Diego
body: Hello there, [@Dmitry Gorelov](/t5/user/viewprofilepage/user-id/3524010) ! I believe we have met here in the community before.

The issue we are facing is that *++Confluence is currently unable to load the page editor.++* This error is a long-time acquaintance of mine. It can be *++caused by a number of situations++* . The most common one is a *++mismatch of Access URL and instance Base URL++*. Here is a quick explanation:
> 1. *Confluence is running with http://localhost:8090 as base URL*
> 2. *You access it directly from the server where it is running*
> 3. *Everything works*
> 4. *You try accessing it via another machine*
> 5. *The URL is now different*
> 6. *The editor does not load*

One way to solve this is by setting the base URL as the URL from which you intend to access Confluence with. You can have a look at how to change the base URL here:
> * ++**[\[Confluence Server\] Configuring the Server Base URL](https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html)**++

Since this is a well-documented behavior, we have a documentation page dedicated to it. You can check this page here:
> * ++**[\[Confluence Server\] Unable to edit any pages in Confluence 6.x due to Collaborative Editing](https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html)**++

I hope this sheds some light on your path, Dmitry! Looking forward to your reply.

comments: author: Dmitry Gorelov
body: Hi Diego,

Yes,

and thank you for the help again!

I changed "BaseURL" on base settings page, now it works ))


Tags: confluence-server

server
How do I fix 'Incorrect character set' errors
Asked by Donovan Torgerson:

Hello,

I'm trying to setup confluence and mysql Docker containers.

I have them both building successfully but when I try to set up confluence, I get this error:

**Incorrect character set**

Your database must be configured to use utf8 as the default character set. [Learn more](https://confluence.atlassian.com/x/IrYC)

I've specified the character set in the docker-compose file like this:

command: \[mysqld, --character-set-server=utf8, --collation-server=utf8_bin, --default-storage-engine=INNODB, --max_allowed_packet=256M, --innodb_log_file_size=2GB, --transaction-isolation=READ-COMMITTED, --binlog_format=row\]

I've also tried setting it in the database url like this:

jdbc:mysql://mysql/db?useUnicode=true\&characterEncoding=utf8

Any help would be much appreciated!


Answers:
author: Donovan Torgerson
body: I was able to resolve this issue myself. I had added the **character-set-server** and **collation-server** to the mysqld command in the docker-compose.yml file but for some reason that wasn't being used in the rebuild when using docker-compose up. Being as I am just getting started and had nothing in the database, I was able to remove the shared folder on the host that contained all the mysql files and used **docker-compose up --force-recreate** which resolved the issue.


Tags: server
Removing permissions deleted our site.
Asked by Karen Jones:

When trying to add permissions one of our admins accidentally removed all permissions. According to Atlassian documentation, a global admin should have been able to add the permissions back, but we learned that our site had been deleted due to an Atlassian bug. We did not delete our site nor receive and confirmation messages before removing the permissions. We are now trying a one time temp restore from a back up that has take over 4 days and we seem to just be bouncing around to different technicians with no help. I'm planning to escalate this to our CEO to get Atlassian to pay more attention to this critical ticket. Has anyone else had success in escalating to get Atlassian to respond?


Answers:
author: Ismael Jimoh
body: Hi Karen,

Please raise a request with Atlassian support rather than the community for a ticket like this. I would have suggested this because they may have been able to help you roll back your instance since they are the only once in the position to best help with reviewing what went wrong via logs and also seeing/reseting permissions(I don't know what permission was removed but it is possible the permission just took away the browse issue permission from all users but the data was still there).

Please reach Atlassian support via [here](https://support.atlassian.com/contact).

Cheers.


Tags: cloud

confluence-cloud
Android share to Confluence workaround?
Asked by Richard Thornton:

Hi,

I'm using Confluence Cloud Free as a Personal Knowledgebase.

I would like to get webpages that I'm interested in stored in Confluence, that's easy enough to do on a desktop (browser extension), on Android though I can't find a way (Android share function from Chrome to Confluence app is broken with a "Something Went Wrong" error), has anyone found a way?

Thanks.

Richard


Answers:
author: Ang?lica Luz
body: Hi Richard,

Welcome to Atlassian Community!

Thank you for reporting this issue to us. I was able to replicate the same issue on my cellphone and confirmed that it happens only for Confluence Free. For Confluence Standard it works.

With that said, I created a bug for our dev team to investigate this issue:

* [Can't share a link to the Confluence Mobile App while accessing a Cloud Free](https://jira.atlassian.com/browse/CONFCLOUD-68352)

Please, click on "This affects my team" and also watch the bug to receive updates.

Regards,  
Ang?lica


Tags: cloud

confluence-cloud
Google Drive File Macros not working
Asked by Fuad Dawabeh:

When I select the Google Drive File macros, a window opens and then it just keeps loading without ending. I can't use this macros. Is there something wrong with this macros?

Thanks in advance.


Answers:
author: Diego
body: Hello there, [@Fuad Dawabeh](/t5/user/viewprofilepage/user-id/754839) !

An interesting behavior of the macro this one. The ++*first thing we can try*++ is:
> * *Add the macro while using the incognito mode*
>
> *Or*
>
> * *Clear the browser cache*

There are other things that we could check, Fuad. Here is a list of those:
> 1. If this behavior is present in different browsers
> 2. If this affects other macros (loading and never stopping)
> 3. If this affects other users

There is also a number of things I would like to clarify. Would it be possible for you to help me with it? Here they are:
> * *Are you using the Atlassian macro for Google Driver? ([\[Atlassian Marketplace\] Google Drive for Confluence (Official)](https://marketplace.atlassian.com/apps/1213092/google-drive-for-confluence-official?hosting=cloud&tab=overview))*
> * *Would it be possible for you to share some screenshots of what is happening?*
> * *When did you first face this issue?*

One important note:

*Do not forget that our community is an open space, Fuad. With this in mind, take care not to share sensitive data within this thread.*

I hope this reply helps us to get up to speed with the solution to your situation! Let us hear from you, Fuad.


Tags: confluence-cloud
How to allow View only permissions for a specific group
Asked by William Matsuguma:

**Goal:** I want to have a Space in Confluence that only a specific group can access (some employees of my company - we are over 30 in total). This group should be allowed only to **VIEW** the content of the Space.

**Situation:** Confluence Server license with 10 users - I created a group (aside from the "confluence-administrators") with only the 8 users that will be allowed to create and edit content within our confluence called ++content-producers++.

Now I have three groups: "confluence-administrators", "content-producers" and "employees".

++Global Permissions++ : under "Licenced Users", I have only 2 groups totalling 8 users ( "confluence-administrators" and "content-producers".  

I also have enabled the anonymous access to my Confluence instance since I will have spaces aimed and opened to my customers.

++Page Restrictions++ : at the first page of my Space (the "highest" page in the ranking), I added a restriction for **only specific groups and people can view/edit** and added the "employees" group since I want all of my employees to be able to see this particular space.

**Problem**: despite having anonymous access enabled and giving the "employees" group permission to see my space, whenever I log in to Confluence using one of the "employees" users, I still can't see the Space.

**Also - Question:** if I want to give a specific group of users VIEW permissions (not EDIT / CREATE), they need to be licensed users (I need to purchase licenses for them)?


Answers:
author: Manisha Kharga _Appfire_
body: Hi [@William Matsuguma](/t5/user/viewprofilepage/user-id/1210575) ,

We would like to let you know that if you have given view permission to the Anonymous users, he can view the space and pages it contains.

![comm101.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/71075i53293A091CF33F1B/image-size/large?v=v2&px=999 "comm101.jpg")

The employee group is facing issue because space might be having some restrictions. So you need to remove the restriction from the space.

If Anonymous View permission is enabled then all logged in users (regardless of their group membership) will be able to see all spaces and its content that have granted space permissions to anonymous users.

Thanks,  
Manisha

comments: author: William Matsuguma
body: Hello Manisha, thank you for your answer.

I overviewed all the configurations I have on Confluence and did all of them again and still I am unable to configure the access to my spaces the way I wanted.

Maybe if I post my question differently, I will be able to communicate what I want to do.

I have anonymous access enabled under ++Global Permissions++ and within my Space. I tried adding Page Restrictions to this space because I want it to be **only partially**visible to any (anonymous) user and the rest of it only viewable by a specific group.

Even though I can find the group within the Page Restrictions box, when a user that is within that group tries to access my space, he can't see anything.
How do we add a table in an empty Expand?
Asked by Kanyarat Ferguson:

I have created an Expand macro and try to copy and paste the table inside another Expand macro but it doesn't work. Also, tried to create an empty table and it does not work, either. The table kept being added outside the Expand.

It was the old format that someone who is not here anymore had created it. I can't make it work that way. Need help! Thanks!

Kany


Answers:
author: Diego
body: Hello there, [@Kanyarat Ferguson](/t5/user/viewprofilepage/user-id/3515116) ! Great to have a new face here in the community. I hope you have a nice experience here.

I was ++*unable to replicate the issue*++ , in both New Editor (*Fabric* *Editor* ) and Old Editor (*tinyMCE*). Here are two videos showing it:

**New Editor:**
> ![NewEditorExpand.gif](https://community.atlassian.com/t5/image/serverpage/image-id/71032i24951B1AE09A2DF9/image-size/large?v=v2&px=999 "NewEditorExpand.gif")

**Old Editor:**
> ![OldEditorExpand.gif](https://community.atlassian.com/t5/image/serverpage/image-id/71033iDA269F42DCAAE4B1/image-size/large?v=v2&px=999 "OldEditorExpand.gif")

With this in mind, I would like to suggest you try:
> 1. *Doing the same with another browser*
> 2. *Check if the issue is still present in incognito mode*
> 3. *Check if this also affects other users*

Also, could you clarify if this issue ++*is present even with new pages created by yourself*++, Kanyarat?

Let us hear from you. Looking forward to the outcome of these tests!

comments: author: Kanyarat Ferguson
body: Sorry. When I was trying to fix the problem, I did many clicks through to find that I could leave a question. I did not find the way back to check this answer until today that I am trying to search for something with the new confluence updates.

The problem are solved. I could copy and paste the table inside the Expand with no problem now. I did not know why I had a hard time doing that before.

Thank you very much for your answer!


author: Diego
body: Hey there, [@Kanyarat Ferguson](/t5/user/viewprofilepage/user-id/3515116) ! It is great to hear that you are able to copy the tables. Also, thanks for explaining the situation even after it has been solved.

Come collaborate in the community sometime in the future!


Tags: new-to-confluence
What add-ins and confluence version do i need to have Table Transformer macro ?
Asked by chinmay shah:

I have Confluence 6.6.8 and i do have table filter and chart macro but somehow table transformer macro is not available.


Answers:
author: Andrey Khaneev _StiltSoft_
body: Hello [@chinmay shah](/t5/user/viewprofilepage/user-id/3611802)

[Table Transformer](https://docs.stiltsoft.com/display/public/TableFilter/How+to+use+Table+Transformer+macro) macro is available starting from version 5.0.0 of [Table Filter and Charts](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview) app.


Tags: confluence-server

server
How do I search for pages that were last modified before a certain year/date for a specific space?
Asked by Victoria Reggiardo:

I'm looking to get a list of "old" pages. Then I'd like to get a list of pages last modified before a certain year/date. I'd appreciate any guidance.


Answers:
author: Avinash Bhagawati _Appfire_
body: Hi [@Victoria Reggiardo](/t5/user/viewprofilepage/user-id/1180109) ,

With the help of Advance Search you will be able to search the pages. Please refer below screenshots for your reference.

1. Click On search and Select Advance Search

![space 01.png](https://community.atlassian.com/t5/image/serverpage/image-id/70695i5FEE4E94D82F83F3/image-size/large?v=v2&px=999 "space 01.png")

2. Select Custom Date and Select Space Name

![space 02.png](https://community.atlassian.com/t5/image/serverpage/image-id/70696i2B3A690D5FA6E85C/image-size/large?v=v2&px=999 "space 02.png")

Thanks,

Avinash


Tags: confluence-server

server
Access to a page under construction, but admin no longer at the company
Asked by Denise Silverman:

How do I access page content if the page is/was under construction and none of the people working on it are at the company?


Answers:
author: Daniel Eads
body: Hi Denise, welcome to the Community.

Regaining access to a page typically just requires involving a Confluence administrator.

From our documentation [on page permissions](https://confluence.atlassian.com/doc/page-restrictions-139414.html#PageRestrictions-Viewallrestrictedpagesinaspace):
> **Space Admin and System Administrator access to restricted pages**   
> Users with 'Admin' permissions in a space, or users with the System Administrator global permission can remove restrictions from pages, even if the page restriction prevents them from viewing the page. Go to **Space Administration** \> **Restricted Pages** .

If you don't know a specific space administrator or think they've all left the company, someone who has System Administrator access to Confluence should be able to reset the page and space permissions. Typically this will be someone in your IT department.

In more extreme situations where the Confluence Administrators are the ones who've left the company and their accounts are not accessible, IT staff can follow these instructions to regain administrative access to Confluence:

* [Confluence Server - Restore Passwords To Recover Admin User Rights](https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html)
* [Confluence Cloud - adding a new technical contact](https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications)

Cheers,  
Daniel
Zapier creates Confluence Pages with old editing experience.
Asked by Charlotte G:

I set up a zap on zapier to connect jotform to confluence cloud. the zap works great however it seems that because it's creating the page with the confluence storage format the created page has the old editing experience. Ideally I would like to add images to the new page directly through googledrive and the experience is much better with the new editor. Is there any way to solve for this?


Answers:
author: Guillaume De Smedt
body: It seems that it's because Zapier "wraps" the body for you, it's wrapping it as this:

\`"body": { "storage": { "value": "\<p\>This is a blog post with a table using the new editor:\</p\>}}\`

when is should be:

\`"body": { "editor": { "value": "\<p\>This is a blog post with a table using the new editor:\</p\>}}\`

i.e. it' susing the old "storage" format and not the newer "editor" format.

---

[@Shannon S](/t5/user/viewprofilepage/user-id/510046) - is it possible to update the Confluence Zap in Zapier Please - it's 2024 and this is still happening.


author: Shannon S
body: Hello Charlotte,

Thank you for contacting us about this.

I believe that Zapier might be using whatever your default Confluence template is to create pages. In this case, your default template is probably still on the old editor.

You can create a ticket with [Confluence Cloud Support](https://support.atlassian.com/contact) and ask them to change your site so that it uses the new editing experience by default.

Let me know if you have any trouble with that.

Regards,

Shannon
New editor provide alternate text for a link
Asked by Rory Apperson:

In the new editor, how do I provide alternate text for a link? I want to have to have content like "Hi if you're interested, see my page here" instead of "Hi if you're interested see (REALLY REALLY LONG PAGE NAME)".


Answers:
author: Dara
body: You can actually do this really easily:

1. Select the word you want to become the link (so in this case: 'here')
2. Click on the link icon in the toolbar. This looks like two interlocking circles:  
   ![Confluence-link.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/71101i34FBE7FFBDA6034C/image-dimensions/514x35?v=v2 "Confluence-link.PNG")
3. A pop-up comes up, insert the URL here.
4. Done!

Hope this helps! If you have any questions, let me know :)


Tags: cloud

confluence-cloud
New editor search for page (not recently visited) by name, content, or label when inserting a link
Asked by Rory Apperson:

It seems like we're slowly being forced to use the new editing experience despite its extreme limitations. This is very frustrating. When I'm creating a link, how can I search for a page that I have not "recently visited". I have spent *years --* over a decade*--* creating useful labels on my pages. Can't I insert a link by typing in the label and having pages with those labels or at the very least text in the page title/content appear in the list? If no, then what possible reason would there be to have a new and improved editing experience and remove the ability to do that?


Answers:
author: Shannon S
body: Hello Rory,

Thank you for contacting us about this.

At this time, the linking feature only supports searching recently viewed pages, but in our long-term backlog, we plan to bring back the advanced link search:

* [CONFCLOUD-65363](https://jira.atlassian.com/browse/CONFCLOUD-65363) *Bring back advanced Link Search on the new editor*

You can check up on other missing features and what the plans are for those by reviewing our [Confluence Cloud Editor Roadmap](https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html).

Let me know if you have any questions about that.

Regards,

Shannon


Tags: confluence-cloud
How do I safely delete comments from a page by year?
Asked by Bryan Gilbert:

Hello all,

I have a page in Confluence that has \~400 comments. It is getting unruly and I am looking for an efficient (and safe) way to remove comments in bulk from a page by year.

I am going to take screenshots of the comments by year to archive them somewhere and will be removing them by year as I go.

I noticed that in the database, there is a content table and I can query all content by type (comment) and by page ID. I can also sort by date it looks like. I am concerned that if I delete comments directly from this table, there could be dependencies I am not aware of that could cause issues. Would it be safe to delete comments directly from this content table or is there a better way?


Answers:
author: Ste Wright
body: Hi [@Bryan Gilbert](/t5/user/viewprofilepage/user-id/1634373)

It's probably safer to use an add-on to accomplish this such as:

* [Delete All Comments](https://marketplace.atlassian.com/apps/1212938/delete-all-comments?hosting=server&tab=overview)
* [ScriptRunner for Confluence](https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=server&tab=overview) - see guide on deletion of comments [here](http://scriptrunner-docs.connect.adaptavist.com/confluencecloud/built-in-scripts.html#_bulk_purge_trash)

Not so sure on the database; it's not the approach I'd take but there's an [answer here](https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-bulk-delete-comments-in-Confluence/qaq-p/187604#M31481) which might help with that.

Ste

comments: author: Bryan Gilbert
body: Thank you Stephen!


Tags: confluence-server

server