youngmon/atlassian-qna huggingface dataset:
Create API API failing with HTTP 403 since 22-Feb
Asked by william_ferguson:

We use Zapier to create JIRA service management tickets from missed web interactions via the JIRA web API. This has been working well for the last couple of years.

<br />

Some time between 22 Feb-24 and 26-Feb-24 the create issue request started failing with HTTP 403 (forbidden). No changes have been made to the user on whose behalf the request is being made and no changes have been made to our JIRA products.

I have tried re-establishing the connection in Zapier (which works), but when the next create request is made the request fails with a 403

Can someone point me to how to resolve this?


Answers:
author: Marcus Witschel
body: Hi [@william_ferguson](/t5/user/viewprofilepage/user-id/4481579)

we have the same problem for a few days. Have you already found a solution?

comments: author: william_ferguson
body: No, but I have had a response from Zapier support.  

"I did a quick check on our logs and it looks like this issue is related to a recent bug in the **Jira Service Management** integration affecting the Create Request action.   

I have submitted a request to our internal team so that we can follow up with the partner about this issue since this integration is owned and managed by them. Whilst I can't provide an ETA for when the issue will be resolved, please be assured that we are proactively reaching out to the partner for their support with resolving this issue. When this issue is formally resolved, we will be sure to let you know."


author: Marcus Witschel
body: Thanks for your reply and the informations!


author: Joseph Chung Yin
body: [@william_ferguson](/t5/user/viewprofilepage/user-id/4481579) -

Hi William:

Have you contacted Zapier vendor for their technical support on this issue? If not, you should do so since it is not a part of Atlassian products.

You can also contact Atlassian Support (<https://support.atlassian.com>) for their assistance on accessing the backend system logs to provide more details on the the cause of this issues.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud
How to sync user hierarchy from oracle table to JIRA Cloud?
Asked by sanaz.afshar@netgear.com:

Hi all,

We utilize JIRA Data Center, and the implemented solution for retrieving user hierarchy data from an Oracle DB table is outlined as follows:

In our company's **Oracle** , there is a table containing **user hierarchy data with columns**:

**Username \| User Email \| Manager Name \| VP Name \| Contactor \| Employee**

*** ** * ** ***

**We have created the same Table in our JIRA DB (external DB table) with the same columns.**

The information from the Oracle table is seamlessly synchronized daily to our designated JIRA External DB table through a REST API solution (Informatica).

Within this setup, we have a custom user picker field, namely "Manager Name." The field's value is automatically populated based on the logged-in user, extracting the information from the External DB table detailed earlier, utilizing a script runner.

Now, the question arises: **How can we replicate this functionality on JIRA Cloud**?


Answers:
author: Joseph Chung Yin
body: [sanaz.afshar@netgear.com](/t5/user/viewprofilepage/user-id/4334501) -

In the cloud env, you will need to utilize REST APIs custom development again. However, you may not be able to create backend database tables as you did in Data Center env where you have the control.

You may want to search Atlassian Marketplace for possible third party add-on that can support your need or provide Oracle integration for the Cloud env.

You can also contact Atlassian Support (<https://support.atlassian.com>) for their further assistance and possible solutions to address your ask.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


Tags: cloud

jira-service-management

jira-service-management-cloud

user-directory

user-hierarchy

user-management

user-picker
JSM Channel Access Report
Asked by Adam Kassoff:

How can i generate a report that lists all my jsm projects and their Channel Access settings?  
I am trying to ensure that no project admins accidentally change the setting to open from restricted since we have both internal and external users using the same JSM site.   
(A script would work too)


Answers:
author: Marc - Devoteam
body: Hi [@Adam Kassoff](/t5/user/viewprofilepage/user-id/4769810)

I check the API docs, but there is no such feature.

I suggest you to reach out to Atlassian Support and raise your question there.


Tags: cloud

jira-service-management

jira-service-management-cloud
Add components to automation rule email
Asked by Anthony Pugliese:

HI, I am looking to send an email via automation rule to internal TM's once an issue type is created.

I have everything working except for components appearing in the email.

I have tried numerous ways to find the correct syntax but is not appearing.

as shown in email copy below i am using both {{issue.components.name}} \& {{issue.getComponents()}} and neither work.

Reporter: {{reporter.displayName}}  
Issue ID: \<a href="{{issue.toUrl}}"\>{{issue.key}}\</a\>  
Title: {{issue.summary}}  
Component: {{issue.components.name}} {{issue.getComponents()}}  
Description: {{issue.description}}

is this possible? what am i doing wrong?

any help would be appreciated.


Answers:
author: Kalyan Sattaluri
body: Hello [@Anthony Pugliese](/t5/user/viewprofilepage/user-id/4636719)

{{issue.components.name}} is the correct syntax.

Maybe try doing a "refetch" action before sending email. I have heard of race condition where not all fields are available when trigger like issue created is used. Just a hunch.

comments: author: Anthony Pugliese
body: [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306)   
thanks for reply  

i didnt provide it before, i had already had this step in the workflow.  
would there be an issue with the step in the process to 're-fetch"? do i need to add this re-fetch before the sending of email?  

![re-issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/309038i499006F92E22DACB/image-size/large?v=v2&px=999 "re-issue.png")


author: Kalyan Sattaluri
body: If you have already included a fetch before, maybe we dont need again. But it does not hurt.

Also, Can you, after your current fetch after issue is created, log {{issue.components.name}} to see if you are able to see that info.


author: Anthony Pugliese
body: [@Kalyan Sattaluri](/t5/user/viewprofilepage/user-id/5312306)

thanks. looks like adding a secondary re-fetch has made it work


Tags: cloud

jira-service-management

jira-service-management-cloud
I have a question about forms
Asked by Gustavo Delgado:

It is possible to have a large form that, as the client fills it out, becomes a draft, which he can later retrieve and continue filling out.


Answers:
author: John Funk
body: Hi Gustavo - Welcome to the Atlassian Community!

Not during the Create issue process (that is when you are creating/submitting the ticket).


author: Zoey Wang
body: Hi [@Gustavo Delgado](/t5/user/viewprofilepage/user-id/5438691)

With the out of box Form feature in JSM, here is the [link](https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/) to a way to edit customer's submitted form.

Synopsis for your reference below

"

**Once a form is submitted, you may need to open customer edits so you can collect more information from a customer**

**Open customer edits on a form**

You may want to open a submitted form for a customer to edit in the portal. If the form is locked, only project admins will be able to do this. [Learn more about form settings](https://support.atlassian.com/jira-service-management-cloud/docs/about-form-settings/)  

To open customer edits on a form:

1. Go to the issue with the form you want to open customer edits on.
2. Under **Attached forms**, select the form.
3. Select **Open customer edits** from the (**...**) menu.
   1. Once a customer resubmits, customer edits will close on this form and you will need to **Open customer edits** again.
   2. If you wish to prevent your customer from making changes, select **Close customer edits** from the (**...**) menu.

"


Tags: cloud

jira-service-management

jira-service-management-cloud
Is there a way to block specific email accounts from ranking the satisfaction rate?
Asked by Sergio:

Hi everyone!  
Several support requests opened by Amazon are somehow triggering low customer satisfaction scores. So, is there a way to block specific email accounts or prevent them from ranking the satisfaction rate?

![rating example.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/309000iE0EF1F15E9BB8361/image-dimensions/328x136?v=v2 "rating example.PNG")


Answers:
author: Joseph Chung Yin
body: [@Sergio](/t5/user/viewprofilepage/user-id/5440011) -

Welcome to the community. Yes, you should be able to setup "Blocklist" for your project(s). Please see this following KB - <https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/>

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

comments: author: Sergio
body: Thank you for the prompt response, Joseph!


Tags: cloud

jira-service-management

jira-service-management-cloud
Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat
Asked by Michael Burns:

Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, \& deflected).  

After creating a dashboard \> adding a "Service project report" gadget, there is not an option to select the "Requests resolved". I can select any custom report, but there isn't an option for any default report.

As I'm writing the request, the descriptor of the Service project report" gadget states "Displays a custom or knowledge base report from a service project.", which tells me I cannot use a default report.

That being said is there any option I have to add the "Request resolved" default report to a dashboard?


Answers:
author: Danut M _StonikByte_
body: Hi [@Michael Burns](/t5/user/viewprofilepage/user-id/2210316),

This happens to me as well. Apparently, this report is not yet supported by the gadget in question.

As an alternative to that, you could use a **Cumulative Flow Diagram (CFD)** gadget, like the one offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=great%20gadgets%20agile%20stonikbyte) app.

This article might be of great help for you:

<https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369>

Hope this helps.

Danut.


Tags: cloud

dashboard

gadget

jira-service-management

jira-service-management-cloud

reports
I am not able to log in to my Bit Bucket workspace but am able to log in into my Confluence space.
Asked by ravi_matcha:

I have signed up to BitBucket after signing up to confluence space. But when i try to login to BitBucket and choose to log in with my Gmail account, it always says the below "You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I tried with Chrome and with Edge browsers but not resolved by changing browsers. I have cleared the cache and cookies as well and it didnt help.

I have also clicked on the padlock and removed the cookies from there but that didnt help at all. Need some support to allow me to login to the BitBucket Account.

UserName - \*\*\*\*\*\*\*\*\*\*\*\*\*


Answers:
author: Ben
body: G'day Ravi!

I've censored your email address as this is a public forum. I took a look at your workspace linked to that email address and saw that it was marked INACTIVE due to not being logged in for a long period of time.

I've just re-activated your workspace so you should be able to login without that error message.

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


Tags: bitbucket-cloud

cloud
Account for automation with distribution list
Asked by Edouard Pagnier:

Hi,

Until now, I'm using my Bitbucket personal account (with an App Password) to setup my company CICD (Jenkins). I didn't find how to create a service account in Bitbucket Cloud (I guess I'm missing something as service account is quite basic).

Today I wanted to remove my personal account from our CICD setup, so I ended creating a specific Altassian / Bitbucket for this use case using a distribution list as account email.

But I never got the initial email from Atlassian to setup the account (try to make it resent a few time) and I confirm that the distribution list email works (even from outside my company).

So I start to wonder if there is a limitation with distribution list, can I use one to create a Atlassian / Bitbucket account ? if no how can I get a working account for my CICD setup ?  

Thanks !  
Edouard


Answers:
author: Mark C
body: Hi [@Edouard Pagnier](/t5/user/viewprofilepage/user-id/5120998),  

Welcome to the community.  

To create a Bitbucket Cloud account, you will need to use an active email address with an email inbox so that you can receive the verification email.  
For that, you can either reach out to your email administrators to set up an email forwarding to forward emails to your preferred email address or you can use a different email address with an active email inbox.  

Do let me know if you have further questions.  

Regards,  
Mark C

comments: author: Edouard Pagnier
body: Hi [@Mark C](/t5/user/viewprofilepage/user-id/1210823)

Actually I am the administrator, and I've setup a distribution list automation@mycompany.com that redirect to my personal email (and the rest of my team).  
But when I'm using this email address to create a Bitbucket account, I don't receive the validation email.

I've tested the distribution list from outside my company and it's works well.

Any idea ?

Thanks


author: Mark C
body: Hi [@Edouard Pagnier](/t5/user/viewprofilepage/user-id/5120998),

Thanks for that information.

I did check the distribution email from our internal logs and I can see that the email we're sending you is bouncing with the below message:

```
bounce 554 5.7.1 [internal] recipient address was suppressed due to customer policy
```

However, I believe it has been cleared now.  
I can also see that you've successfully created a new Bitbucket Cloud account using the distribution email.

Would you be able to confirm that?

Regards,  
Mark C


author: Edouard Pagnier
body: Hi [@Mark C](/t5/user/viewprofilepage/user-id/1210823)

Yes you're right, I actually write to the support team and they cleared it, so I was finally able to create the account.

Thanks,  
Edouard


author: Mark C
body: Hi [@Edouard Pagnier](/t5/user/viewprofilepage/user-id/5120998),  

Great. Glad to know you're now finally able to create the account.  

Do let me know if you have further questions that I can help with and feel free to mark this question as answered as well.

Regards,  
Mark C


Tags: account

automation

bitbucket-cloud

cloud
Login issue using old email address
Asked by David Dufton:

I'm struggling to login to my bitbucket account, user name DRLDufton. I can access the repos using ssh-key but can't login to the account itself. I think the issue is that the email I used to register is a now inactive organisational email, which when entered into the email address now takes me to single-sign on provider, which I can't use for this address as the email is now inactive. To complicate matters I have a new email address at the same organisation so it attempts to switch to that one and create a new account (which I'm now using to post here). I'm sure the email address used to work even after the switch as a login for bitbucket but suspect the switch to single-sign on is what is now causing the problem. Is there a way around this?


Answers:
author: Syahrul
body: Hey [@David Dufton](/t5/user/viewprofilepage/user-id/5120743)

G'day and Welcome to the community!

Based on your description, I believe the workaround is asking your organization admin to change your old email address account to the new email.

Please share the following guide with your org admin to help change your email:

* [Change Atlassian account email addresses](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html)

Cheers,  
Syahrul


Tags: bitbucket-cloud

cloud
No one can fork my repository
Asked by Ziyad Alsaeed:

Although the repository is public and has been forked many times before. Suddenly since yesterday no one can fork any of my public repositories! Is there a limit or something of that sort to the number of forks allowed (the repos are way below size limit).


Answers:
author: Syahrul
body: Hey [@Ziyad Alsaeed](/t5/user/viewprofilepage/user-id/5120902) \& [@Stefan Prelle](/t5/user/viewprofilepage/user-id/102064)

G'day!

I am currently checking this internally and will get back to you guys as soon as possible.

Cheers,  
Syahrul

comments: author: Ziyad Alsaeed
body: I appreciate looking into it but the response IMO is very slow for such a severe bug. This has been reported by [@Stefan Prelle](/t5/user/viewprofilepage/user-id/102064) first 5 days ago.


author: Syahrul
body: Hey [@Ziyad Alsaeed](/t5/user/viewprofilepage/user-id/5120902)

Apologize for the delay. Some of the team are out due to public Holidays.

We've verified that this is a bug and has created a public bug report. Please **Vote** and **Watch** it so that you'll receive an update when the bug is fixed at:

* [Users unable to fork public repository](https://jira.atlassian.com/browse/BCLOUD-22395)

Cheers,  
Syahrul


author: Syahrul
body: Hey Everyone,

The bug has been fixed. I have personally verified that I can fork the public repository now.

Please let me know if this is still an issue.

Cheers,  
Syahrul


author: Stefan Prelle
body: You are not alone. We are having the same issue  
<https://community.atlassian.com/t5/Bitbucket-questions/Why-is-the-fork-option-not-showing-up/qaq-p/2238318#M89304>

comments: author: Ziyad Alsaeed
body: Thank you for sharing this. At least now I know it is not because I missed up some repo settings.


author: Stefan Prelle
body: Explicitly granting people read access helps. That grants fork permission too.

I am still confused that it is not possible to fork a public repository without that, but this is at least a workaround.


author: Ziyad Alsaeed
body: Nice trick. This is a good workaround if you know or have few people to add. But if you are opening the repo to the world, then this is just impossible.

I'm now positive that it is not me or a repo I own. Try looking up any public repo. You will see that you cannot fork it. This is a bitbucket issue, but not many are aware of it as it is hidden from repos admins. I.e., as an admin you can see that the fork button is there (exactly your workaround), otherwise the button is not there.


Tags: bitbucket-cloud

cloud
REST API OAuth Scopes response headers
Asked by Jan ??astn?:

Hello,

when invoking REST API using App Password on <https://api.bitbucket.org/2.0/user>, the response headers' property x-oauth-scopes does not contain write-related scopes like repository:write or snippet:write, just the read-related headers repository, snippet  

EDITED: this was caused by cache in browser and etag header being used. Thus the problem here is generally having access to the x-oauth-scopes header when in CORS mode. See my comment below.

I actually have generated App Password having selected all the available scopes, but the listed values in response headers do not show.

Why is it so and is there a way how to list all the scopes? I need to reflect the capabilities in the app I am writing.


Answers:
author: Jan ??astn?
body: Looks like cors related issue:

<br />

It seems that the response header

```
access-control-expose-headers: Accept-Ranges, Content-Encoding, Content-Length, Content-Type, ETag, Last-Modified
```

should mention \`X-OAuth-Scopes\` which it does not, as far as I can tell.


Tags: bitbucket-cloud

cloud
How to hide the "Need help?" button in failed pipeline?
Asked by Stan van den Broek:

Hi all,

Is there away to hide the "Need help?" button in failed pipelines?

![need_help.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/234354i86EFAB2AE6D4842B/image-size/large?v=v2&px=999 "need_help.PNG")

Thanks!


Answers:
author: Ben
body: G'day Stan!

At present, there is no way of disabling this tooltip - it is intended to be shown to users to troubleshoot common issues they may encounter when using Bitbucket Cloud Pipelines.

May I know your use case for disabling it?

Cheers!

- Ben (Bitbucket Cloud Support)

comments: author: Stan van den Broek
body: Hi Ben,

The popup message comes over the error messages and that is annoying. It is not a huge issue.

I hoped there would be a quick disable button of some kind.

Thanks for letting me know there is no way to disable it.


Tags: bitbucket-cloud

cloud
How could I share the cached resources to a bitbucket pipe
Asked by Bruno Macedo:

Hi there,   
I would like to know if there is a way to share/volume or access the cached resources inside my bitbucket pipe  
I do have gradle resources that I wanted to be accessible from my pipe container:  

<br />

```
definitions:
  caches:
    gradlewrapper: ~/.gradle/wrapper
  steps:
    - step: &download-gradle-wrapper
        name: Download Gradle Wrapper to speed up subsequent uses of wrapper
        caches:
          - docker
          - gradle
          - gradlewrapper
        script:
          - ./gradlew
    - step: &gradle-build
        name: Build artifact with gradle into docker image
        caches:
          - docker
          - gradle
          - gradlewrapper
        script:
          - docker login ....
          - pipe: docker://some-docker-image:latest --command build
            variables:
              SOME_VARIABLE: $SOME_VARIABLE
 ?
```


Answers:
author: Theodora Boudale
body: Hi Bruno and welcome to the community!

You can check my reply to the following post that provides details on how to do so:

* <https://community.atlassian.com/t5/Bitbucket-questions/Pip-Cache-not-working-for-next-steps/qaq-p/1693151#M73024>

My answer there is specific to the pip cache, which is located at \~/.cache/pip

The gradle cache is located at \~/.gradle/caches and you have defined gradlewrapper for \~/.gradle/wrapper

So, instead of the .cache directory in the commands I provide, you can use .gradle instead.

Kind regards,  
Theodora


Tags: bitbucket-cloud

cache

cloud

docker

volume