Alert e-mails
Asked by Derek Weaver:

Hi team. I use Trello to manage the tasks allocated to a group of volunteers that I coordinate. Trello used to send e-mails to members when anyone updated an issue. This seems to have stopped working. Is this a Trello change or is there a setting that I have inadvertently changed. Advice appreciated.


Answers:
author: Suvradip Paul
body: Hi [@Derek Weaver](/t5/user/viewprofilepage/user-id/4606648) ,

Thanks for posting and welcome the community.

If any user is watching any card they would get response to any changes like adding comments, updating due dates, uploading attachments to the card. This can be for board, list also then it would be for the cards in that list and board.

Could you please check this guide - <https://help.trello.com/article/793-receiving-trello-notifications> and go to account settings and check the notification frequency whether it set to 'Never' or not? If it set to 'Never' then no emails would be sent.

comments: author: Derek Weaver
body: Thanks for that. I had already checked that and I am set to instantly, but have not received any notifications for dome time. Any other ideas?


author: Suvradip Paul
body: Thanks [@Derek Weaver](/t5/user/viewprofilepage/user-id/4606648) for your response. Is it working as expected from Notification Panel? I am just trying to figure out whether email notifications or both are affected.


author: Derek Weaver
body: Thanks for the response. If by the notification panel you mean do I get a red flag on items that have been updates, then the answer is yes, and the bell shows red as well. If you meant something different, perhaps you could clarify.


author: Suvradip Paul
body: Yes, I mean that. Just sending the SS for reference. So, it's only with email notification, you are facing this issue.

![Trello Notifications Panel.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/166047i913727819FCB5855/image-size/large?v=v2&px=999 "Trello Notifications Panel.jpg")


author: Derek Weaver
body: Correct, only e-mails


author: Suvradip Paul
body: Hi [@Derek Weaver](/t5/user/viewprofilepage/user-id/4606648) ,

Alternatively, could you please setup a rule with Butler to send email notifications for any update in issues and see if you are getting emails or not?


author: Suvradip Paul
body: Check this article to start with Butler if not done yet - <https://help.trello.com/article/1198-an-intro-to-butler>.


author: Derek Weaver
body: Thanks, will do.


author: Suvradip Paul
body: Please let me know if that helped to sort out your issues. Thanks.


author: Derek Weaver
body: Yes I have sent an e-mail to myself on the action of adding an attachment and it worked


author: Suvradip Paul
body: Great! Please try with other action like comments and updating due dates and see it works or not.


author: Derek Weaver
body: Yes works fine on a comment.


author: Suvradip Paul
body: Could you please confirm if it solves your issue?


author: Derek Weaver
body: I will need to get a colleague to change something, so I will, but not immediately.


author: Suvradip Paul
body: Ok, if solves your query, then please accept this answer so that helps others in community.


author: Derek Weaver
body: This helps with my query. Through rules I can set up an alert to say that a change has been made on our Trello board. However I cannot find any way of adding details to the e-mail. The automatic e-mail that Trello sent previously included the title of the issue and a description of the change, e..g Fred moved the issue 12345 to archive. I cannot replicate this so would still be interested to know why the e-mails have ceased, and if they can be reinstated.

Thanks


author: Derek Weaver
body: Just to add if I might, the help function in Trello carries the phrase "Also, by default, you will receive a notification email for any notifications that go unread within Trello". This is what has stopped working.