youngmon/atlassian-qna huggingface dataset:
I created a blog in my service desk. How do my customers see it from their portal?
Asked by Angelina Gale:

I'm trying to figure out where my customers find the blog once they are logged in to their customer portal?


Answers:
author: Rob Horan
body: I am very curious as to how you implemented this since blogs are a part of Confluence, typically.

comments: author: Angelina Gale
body: Maybe I didn't? I was in my project called Help Desk and was creating articles. When you do this, you get to choose "blank page", or "template", or whatever and one said "Blog" so I chose that one. Now it is separate from the other articles and found here in the picture. How do my customers view this?![Snip20210809_135.png](https://community.atlassian.com/t5/image/serverpage/image-id/155235i21CE544A4957C959/image-size/large?v=v2&px=999 "Snip20210809_135.png")


author: Rob Horan
body: Ah. You're in Confluence and I think the only way to do this is to expose the entire space to the internet for anonymous access. In that case anyone should be able to see it, I believe.


author: Angelina Gale
body: That's what I thought. Thanks!


author: Rob Horan
body: My pleasure - if this was helpful, and if its not too much to ask, please accept the answer. Thanks!


author: Miriam Hopton
body: [@Rob Horan](/t5/user/viewprofilepage/user-id/853604) quick question for you as this has come up recently: I have the space shared in my ServiceDesk project for any logged in user on the servicedesk end can view documentation.  

However, the space permission is set to confluence users only (it is not public). I dont see a way to feature the blog post on my ServiceDesk knowledgebase without making it public; or do you know of a way? - opening the blog post for customers. I feel like the answer to my question is the answer to the original question from this post.


author: Rob Horan
body: Hi [@Miriam Hopton](/t5/user/viewprofilepage/user-id/4278537) ,

I believe you can only see pages from your integrated spaces in JSM, not blogs.

"Once you link your service desk project to a knowledge base, the articles you publish in the knowledge base will automatically display in your service desk's knowledge base."

<https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-management>


author: Miriam Hopton
body: [@Rob Horan](/t5/user/viewprofilepage/user-id/853604) Thank you SO much for your prompt response and answering my question! The link you provided is very helpful. HIGH FIVE!!  

I was unsure about the blogs - I tested myself and wasn't able to see the blogs. its okay, just curious if I missed a possibility that I did not enable. Have a great day!


author: Rob Horan
body: I'm glad I could help!


Tags: cloud

confluence-cloud
Cannot use previous subdomain
Asked by Ricardo Marinho Webideia:

Hi Team,

In 2017 i've registered <https://webideia.atlassian.net/> but now say all the time

"Page unavailable"  

May someone help me with rigth direction, since I need to use this subdomain again?

Thank.


Answers:
author: Jacob Brunson
body: Hi Ricardo,

I took a quick look at the records for this domain. I can confirm that the reason you see "Page unavailable" is because there is no Confluence (or Jira) product currently associated with the domain.

I think you should be able to fix this by visiting <https://admin.atlassian.com> and adding the Confluence product to your domain.

Hope this helps!  
Jacob


Tags: cloud

confluence-cloud
Functionality of custom templates in Confluence
Asked by ??????? ?????????:

Hey!

In Confluence, when creating a page, internal templates are given to choose from, in many of them, when choosing, it is possible to set parameters before creating a template (see screenshots below)

Is it possible to create the same templates where fields can be entered before creation? And how can this be done? For example, so that the name of the department, project, and other dynamic information is automatically changed in the title and in the right places?  
Are there other ways to add dynamic information to templates?

![7867.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/154748i7652BE0ABA3EF70E/image-size/large?v=v2&px=999 "7867.jpg")![7867876.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/154749i46968C6AF83A7D1F/image-size/large?v=v2&px=999 "7867876.jpg")


Answers:
author: Kishan Sharma
body: Hi [@??????? ?????????](/t5/user/viewprofilepage/user-id/2070698) You can create blueprints templates that can often be customized for an individual space or the whole site. Refer [this article](https://confluence.atlassian.com/doc/blueprints-323982376.html) for details.


Tags: confluence-server

server

template
Is it possible to change the status on the page without entering the page editing?
Asked by ??????? ?????????:

Hey!  
Is it possible to change the status on the page (Macro status) without entering the page editing?  
That is, I would like to change the status to another from the list while on the page, without entering the page editor.  
Perhaps there are additional plugins for this?


Answers:
author: Kian Stack Mumo Systems
body: [@??????? ?????????](/t5/user/viewprofilepage/user-id/2070698) ,   

This isn't available built in to Confluence, but it looks like the [Handy Macros for Confluence](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?hosting=server&tab=overview) plugin might have what you are looking for.


author: Irina Sanikovich _StiltSoft_
body: Hi!

You can change statuses and dates on the fly in the page view mode with the help of [Handy Macros for Confluence](https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?hosting=server&tab=overview&utm_source=atlassian-community&utm_medium=answer&utm_campaign=handy-macros-traffic-sources&utm_content=is-it-possible-to-change-the-status-on-the-page). It allows you to create status sets you can use together with your colleagues. It works perfectly with the Page Properties macro.

Irina


Tags: confluence-server

macro

server
Como ver TAREFAS DE TODOS os projetos em uma ?nica tela?
Asked by Eliza Frare:

Minha maior insatisfa??o com o Trello ? n?o poder ver as TAREFAS DE TODOS os projetos que gerencio simultaneamente em uma ?nica tela. Eu gostaria de abrir meu Trello e ver logo numa ?NICA TELA tudo o que tenho de fazer naquele dia, de todos os projetos, entende? Voc?s sabem se h? como fazer isso ou tenho mesmo que ficar abrindo quadro por quadro para saber o que precisa ser feito a cada dia? Voc?s conhecem algum power-up que supra esta car?ncia?


Answers:
author: Leandro Pessoa
body: Tamb?m acho isso um grande ponto negativo. Tenho v?rios projetos cadastrados no trello, em diversos quadros, mas n?o consigo enxergar isso em uma s? tela. Poderia ter algo como um calend?rio, mostrando por dia. Ajudaria bastante
Mind mapping with Trello
Asked by Terry:

Sorry if already asked; searched and didn't find....

Can I do mind mapping with Trello. I use Miro right now and it's great for that, but I've outgrown the Kanban / Scrum ... type of lists and organization. Everyone is raving about Trello, so I signed up, but want everything (or as much as I can) in just one place....

Thanx.

Terry


Answers:
author: Christian_Stenner
body: I have seen, that Miro will be on Zapier soon. Maybe there'll be a way to sync Trello cards and Miro items. - Which I would love.

I think MeisterTask / MindMeister may offer what you are looking for, but I haven't tried them yet.

I'm a Trello power user and I'm just hoping that some day there may be a good mind mapping power up, sort of like this:

<https://dribbble.com/shots/3092321-If-Trello-Could-Mind-Map>

comments: author: Vijay Gopal
body: I am surprised that Trello has not provided a power-up to convert the cards into a visual Mindmap. This will really take Trello several notches up.

Since you are a power user, Christian, please do post any updates on this topic here.


Tags: mind-map
Upgrading to business class
Asked by Gareth Pickering:

Hello,

I've paid for an annual plan on Trello gold, and now wanting to move over to Trello Business class, does the remaining balance on my account get applied to my new invoice?

I've been through the Trello FAQ's and not found anything to give me this info.

Please let me know if you know how this works?


Answers:
author: Blair at Atlassian
body: Hey Gareth, Blair here from Trello Support. Glad to help you with this transition from Gold to Business Class!

Right now, the balance from your Gold subscription doesn't automatically transfer to Business Class, but we can help you out by adjusting some things from our side.

We'll need just a few more details about your Trello team to make it happen! Could you send me an email at support@trello.com and mention your Community post? I'll be on the lookout for your message and will reach out directly to get this resolved for ya!

Thanks so much!


Tags: billing

gold

jira-work-management

upgrade
How the fee for license in Business Class is being charged? - Trello
Asked by Katarzyna Nowak:

Hi,

I want my team to start using Trello in Business Class. We are a group of 10 people and participate in many projects (we are exchanging around the projects)

As far as I see Trello want me to pay not only for each person but for each person in a particular project. Let's assume in each project there 3 people, and we have 10 projects. Trello treat is as a group of 30 people. Could you please advise me, if I understand something wrong?

Regards,

Kate


Answers:
author: Renos Georgiou
body: Hi,

This doesn't seem right. From Trello's pricing page under "Team Features" it states that you can have unlimited team boards. Yo pay per person.

Regards,

Renos

comments: author: Katarzyna Nowak
body: Hi Renos,

Thank you for your response.

Exactly. I thought the same before I had created the account. However if I want to extend the particular "project/team", Trello wants me to pay separately for each of them. Maybe I do something wrong? (my last hope though)

Regards,

Kate
How many users can you have on Trello before you have to pay for it?
Asked by Lydia Barnden:

We have 41 users at the moment, I am trying to add another one but it's not letting me. Is there a limit to how many users we can have before we have to pay?


Answers:
author: Iain Dooley
body: [@Lydia Barnden](/t5/user/viewprofilepage/user-id/3407255) you only pay for users who are in a business class or enterprise team you are the owner of
Link Trello list to list in another board ?
Asked by Jean-Frederic Monod:

Each project has a "Pending Feedback" list. I want to link that list to a master list on the "General Project Management" board so I can see which consultants everyone's waiting on. How do I do that ?

Thanks,

JF


Answers:
author: Katrin Anger
body: [@Jean-Frederic Monod](/t5/user/viewprofilepage/user-id/3405924)

There are a few ways to link cards to another board, but not whole lists as I am aware.

You may want to check out a few Power-Ups that do the job, like the Mirror Power-Up, the Unito Power-Up (as mentioned by [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112)) or the Butler Power-Up.

comments: author: Jean-Frederic Monod
body: Thanks Katrin. I'm getting Butler now actually, but I still think that linking lists is a must. I sense the opportunity for another power up : )

\*edit : I just added Butler. It doesn't look like rules span multiple boards. I can add a rule that will automatically copy a card to a different list in the same board, but not in a different board. I have a board for overall management, and then project specific boards. I want each project board feedback list to report back to an overall feedback list in the management board. I don't see any powerups that do that.


author: Katrin Anger
body: [@Jean-Frederic Monod](/t5/user/viewprofilepage/user-id/3405924)

Oh yes, you can copy cards across boards with Butler.

When you select the action, simply look out for this button, where you can choose from any board that you have on your account:

![JFM.png](https://community.atlassian.com/t5/image/serverpage/image-id/59370iF059821A79B84DBF/image-size/large?v=v2&px=999 "JFM.png")

- Does that help?

(P.S. Next time you need a reply, pls. make sure you add my reference @... to the post :)


author: Jean-Frederic Monod
body: [@Katrin Anger](/t5/user/viewprofilepage/user-id/2708783) Thank you ! That does it ! Didin't see that icon.

Cheers !

JF


author: Iain Dooley
body: [@Jean-Frederic Monod](/t5/user/viewprofilepage/user-id/3405924) this might be a good fit:

<https://blog.trello.com/trello-unito-power-up>

comments: author: Jean-Frederic Monod
body: Thanks Iain. I understand that there are many power ups allowing linking cards. I just don't get why linking whole lists isn't a thing. I want a list where if I drag and drop any card to it, it gets magically replicated to other lists without the team member having to think about it.


author: Iain Dooley
body: [@Jean-Frederic Monod](/t5/user/viewprofilepage/user-id/3405924) this Trellinator function would copy any card added to a list to another list i a different board:

<https://gist.github.com/iaindooley/423aa59263508a7856a724767acd4e90>

You can read more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
For a particular Board, I want to add an admin, but option is grayed out. Why?
Asked by SASE Web:

I'm the admin for the organization's Trello. For one board, the option to add an admin (board level) is grayed out. Why?

Is there some setting that whoever is the original creator of the board is the only one who can change settings?


Answers:
author: Iain Dooley
body: [@SASE Web](/t5/user/viewprofilepage/user-id/3404987) yes if you didn't create the board you're not an admin of it, but you can copy it and leave the old one

comments: author: saseconnect
body: thanks. so I would identify the admin of the board and have them change the permissions. However, if that person also has the option grayed out, is there anything else one can do?
I am not seeing changes made by the other Admin on my board.
Asked by Ivan Telco:

I am just starting with Trello. Trying to convince my company to use the product.

I have created one board only and invited the other team members. They have joined and registered accounts.

The other person I have assigned Admin permissions has been making changes now for a day or two.

We had a meeting today and she is making changes to the board but I do not see her view of the board with the changes reflected.

When I click the her name and View board member's activity. I can see that she has made changes as recent as several minutes ago.

The problem is my board looks the same as it did the last time I edited it. It looks as though she has made label changes and can view the text on the labels as well as added items to the checklist on several cards.

I do not see these changes even after refreshing and logging in and out.

Is there a minimum amount of time before I can see the changes, or am I not going to see them at all. Perhaps I am misunderstanding how the product works.

I can't very well sell them on this if it is not functioning properly. I really want this to work.

Any help would be appreciated.


Answers:
author: Iain Dooley
body: [@Ivan Telco](/t5/user/viewprofilepage/user-id/3379957) the changes should show up immediately, do you have a filter on for the board? You should see a little green "X" in the top right if so. This might be hiding some changes

comments: author: Ivan Telco
body: [@Iain Dooley](/t5/user/viewprofilepage/user-id/1416112) I do not have a filter as far as I can see. It looks like it may be the users internet connection is slow. I test with a local user and saw notification of changes right away. She is mobile and is using a hotspot. I think that may be affecting things.


Tags: sync

view
Change board admin to an existing team admin
Asked by alex-phillips:

Our previous board admin has left the company but is still the 'admin' on all of our boards while the rest of us are only 'normal' members. I am an admin on the team, but not the boards. Is there a way to change which team member is an admin on the boards without getting in touch with the previous board admin?


Answers:
author: Iain Dooley
body: [@alex-phillips](/t5/user/viewprofilepage/user-id/3365867) nope, but you can just copy the board and leave the old one. If you're worried about data access etc. just move the lists to another board.

comments: author: alex-phillips
body: Thanks for the reply, but we also need to preserve the archived items. I just attempted a copy of a board and the new board had no archived items. Is there a way to preserve that too?


author: Iain Dooley
body: [@alex-phillips](/t5/user/viewprofilepage/user-id/3365867) unarchive them?
Butler: Set card due date to variable based on list title?
Asked by Carlos:

Hi all, trying to make all cards I move to a list to adopt the due date specified by the list name. Example: list is called WEEK 6/24 - 6/30 --\> the card should get due date 6/30.

Unfortunately, I've only found out how to extract and assign that date for a custom *text* field, but not to a custom *date* field. As reference, this is the code to add the date to the custom *text* field:

```
when a card is added to list "WEEK {*} - {*}", set custom field "Due date AUTO" to "{wildcard2}"
```

How can I assign this {wildcard2} date to a custom *date* field, or even better, directly to the card's due date using Butler? Thanks for any insights.


Answers:
author: Iain Dooley
body: [@Carlos](/t5/user/viewprofilepage/user-id/3398293) you'll probably need to reformat the date so that it's a complete date. So for example you might need to add the year, which should be available as a variable. You might also need to split the month/day up by changing your pattern to {\*}/{\*} and then setting the date in the format YYYY-MM-DD.

What I would do is first establish what date format you need in order to set the date field by just hard coding a date eg:

set custom field "Due date AUTO" to "2019-07-01"

or:

set custom field "Due date AUTO" to "6/30/2019"

whatever works, then reformat the month/day however you need it and add the year in.


Tags: butler
Send a copy of board to different account?
Asked by leads4life:

Let's say I have the perfect board for real estate agents and want to share the layout. Is this possible to duplicate the board and sent to another account without canceling mine?


Answers:
author: Iain Dooley
body: [@leads4life](/t5/user/viewprofilepage/user-id/3398049) you can add members to boards, set them as the admin of the board, then leave the board. Boards don't exist within accounts really. You can add them to a team, but that doesn't stop them from being administrated by someone else outside of that team. Or you can make the board public and anyone can make a copy of it.
Accessing TRELLO from a deleted email account
Asked by Evan Huynh:

HI,

I created a Trello Team and I am the Admin with an old company email. I don't have access to that email anymore. How can I retrieve my access to change my email and password?

Thank you


Answers:
author: Iain Dooley
body: [@Evan Huynh](/t5/user/viewprofilepage/user-id/3397712) can you create the email address again and forward it somewhere else so you can reset the password?


author: Danny Zuccaro
body: Hi Evan,

This [link](https://help.trello.com/article/743-recovering-your-trello-account) explains the way to reset your password. Unfortunately if you don't have access to the original email to receive a reset link or know the original email and password, you will not be able to update account credentials.

Hope this helps,

Danny


Tags: access
I have an important board
Asked by JaguarRUS:

I have an important board for 15 minutes. The story says that it is archived by me. I probably did it by accident, or it's some kind of bug. What should I do? There is very important information for me.


Answers:
author: Jodi LeBlanc
body: Hi [@JaguarRUS](/t5/user/viewprofilepage/user-id/3397274) you can reopen a closed board, here are the steps:

<https://help.trello.com/article/781-reopening-a-closed-board>

Thanks,

Jodi
Trello Member Shortcuts
Asked by Gail Luxton:

A user in my team would like to find a short cut to adding members one by one. Can he create a distro list or is there some other shortcut? Thank you!


Answers:
author: Iain Dooley
body: [@Gail Luxton](/t5/user/viewprofilepage/user-id/3395044) members can be added to teams, boards or cards, which are you referring to and what's the process you're currently following?


author: Jodi LeBlanc
body: Hi [@Gail Luxton](/t5/user/viewprofilepage/user-id/3395044) you may wish to check out this article as it refers to the self-join option:

<https://blog.trello.com/improving-organizations-adding-members-and-self-join>

Thanks,  
Jodi
How to unarchive [Send to board] ALL of the Trello cards on a board?
Asked by Dima Sarle:

We have been working on a complex project over the past 6 months and now we want to analyze the work that has been done and what tasks were completed, but it is impossible to do so with all the cards ARCHIVED.   

Since we did about 100 cards per week, clicking it manually would probably take thousands of clicks. Is there a way to do so automatically? An integration for example or a power-up?   

We tried Butler, but the actions are limited there, and we quickly reached the limit and kind-of broke Trello. It totally froze.


Answers:
author: Iain Dooley
body: [@Dima Sarle](/t5/user/viewprofilepage/user-id/3392464) this Trellinator code should do it:

<https://gist.github.com/iaindooley/47eaca1314cc09deaf47bb6708bb6082>

Note that since the default in the search function in Trellinator only returns 10 cards I've put it in a while loop. It'll still take a while to run, but faster than doing it manually ;)

You can find out more about Trellinator here:

<https://community.atlassian.com/t5/Marketplace-Apps-articles/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271>
Getting "you don't have access to this task" signs in BigPicture for Trello
Asked by Branimir Brozig:

Hi!  
I recently started using BigPicture on my Trello boards and feel very satisfied with the product.  
The problem is that when I share a board with a team member (ot non-team member) when they enter the BigPicture panel they get the following view:  

They can make some changes to the cards, but not see their names.  

![65378889_460022738107976_3625767097285476352_n.png](/t5/image/serverpage/image-id/58636i01F4747734A89B67/image-size/large?v=v2&px=999 "65378889_460022738107976_3625767097285476352_n.png")

Is this a "permissions" problem of some sort or a bug?


Answers:
author: Mike
body: Hi Branimir,

Hm, are those cards on that same board? If those people are added to the board, they should be able to see the cards without problem!

Given that BigPicture is showing the error, you might want to reach out to them directly, as they'd be better able to help with their own product: <https://wiki.softwareplant.com/display/DOCUMENTATION/About+BigPicture+Trello>

comments: author: Mario Danner
body: Dear all,

as we have the same issue: Has this been resolved?  

Thank you and best regards

Mario


author: Branimir Brozig
body: Yes, mikelj was right - in order for other users to see the big picture arrangement, all the boards need to be on and synced in Big Picture


author: Mario Danner
body: Dear Branimir,

thanks indeed for the fast reply!

Best regards

Mario


Tags: big-picture