youngmon/atlassian-qna huggingface dataset:
Not able to Create BACKUP POLICY in Confluence Cloud
Asked by Stefan Weckmann-Kaffarnik:

HI,

regarding the following description:

[Create a backup policy and run backups \| Atlassian Support](https://support.atlassian.com/organization-administration/docs/create-a-backup-policy-and-run-backups/)

As Admin i am not able to create a BackUp Policy for our confluence instance.

There is no posibility to choose the named option

1. Go to [admin.atlassian.com](http://admin.atlassian.com/). Select your organization if you have more than one.

2. Select **Settings** \> **Data management**.

3. Select **Backup and restore**. (not able to choose this option under "Data Management"


Answers:
author: Nick Wade
body: Have you been accepted into the EAP for new backup features (as a customer)? You'll need that before seeing these, a note about this is currently at the top of the doc you linked.


Tags: cloud

questions-for-confluence-cloud
Allow for both , and . to be used as decimal place when entering number?
Asked by Michael E:

We're an international team, and some regions write it as 1,5 instead of 1.5

However, in Jira you are forced to enter numbers as 1.5

as it'll tell you 1,5 is an invalid number.

Is it possible to configure Jira to accept both decimal separators when entering numbers?


Answers:
author: Kristian Klima
body: Hi [@Michael E](/t5/user/viewprofilepage/user-id/5169304)

Even if it was possible, I advise strongly against allowing the practice of using both decimal point conventions.

On one hand, it's a question of entering the values. On the other, it's about interpretation - for both the humans and the machines. Suddenly, you have TWO ways of interpreting 123.456 and you have to rely on on secondary/circumstantial signs to make the judgement.

Spreadsheet formulas won't work with the input, format, and language settings are not aligned (the issue I ran into with a recent expenses claim :) ).

My native language uses a decimal comma, but over the last two decades of working in multinational environments in media and IT, I adopted the period which as a common denominator for decimals.


author: Muhammad Moazzam Hassan
body: The numeric field does not support any character except a dot.  

But you are not using this numeric field in any calculation in automation rules then you can use the short text field which supports all the characters.


Tags: cloud

jira

jira-core

jira-server
Mail going to inactive user.
Asked by Guy Aharon:

Hi ,

I have an issue when a user is inactive in our cloud environment and he get the Confluence mails.

Does this behavior is as design?

If yes, is there a way to remove him from notification? when is user is inactive, he cannot login and change his mail preferences.


Answers:
author: Mohamed Benziane
body: Hi,

welcome to the community.

as stated by the documentation an inactive user can't receive mail. Can you make sure that the user is really inactive. If yes try to remove the user from any group

comments: author: Guy Aharon
body: Hi [@Mohamed Benziane](/t5/user/viewprofilepage/user-id/1531125) ,

Thanks for the reply.

The user state as "This account is deactivated".

I cannot see groups that he related.

But if "stated by the documentation an inactive user can't receive mail" as you mention, why I should remove him from group? (if they are exist)


Tags: cloud

questions-for-confluence-cloud
(Migrate specific sections, not the whole space. (Partial content migratio)
Asked by oonatsky:

Hello. I was wondering if there is any way to migrate certain sections and certain pages from an on-premise Confluence space to a cloud-based one.   

The situation is the following: an on-premise Confluence space is shared by several teams and a cloud-based Confluence space is dedicated only to one team. That is why I don't need to migrate all the content and want to focus only on one section containing many child pages.  

Thanks.


Answers:
author: Sagar
body: Hi [@oonatsky](/t5/user/viewprofilepage/user-id/5524382) Welcome to the Atlassian community.

If there are lot of pages in your on-prem confluence then you can follow the below method to migrate the required pages from on-prem to cloud

* Create a new space.
* Move the required pages you want to migrate to the new space.
* Export that space and import it in the cloud instance.
* Then Move the pages (Parent with child) to the existing space on Cloud.

If there are only few then you can follow the below KB document for exporting and importing the pages in Confluence

<https://confluence.atlassian.com/doc/export-content-to-word-pdf-html-and-xml-139475.html>

<https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/>


Tags: cloud

questions-for-confluence-cloud
Confluence summary report showing tables
Asked by David Ansari:

When I pull summary report, the /JIRA table comes in as a link instead of table.


Answers:
author: Valerie Knapp
body: Hi [@David Ansari](/t5/user/viewprofilepage/user-id/5225446) , thanks for your question. Please can you share a screen of the problem you want help with? Please feel free to anonymise any sensitive content.

Cheers

comments: author: David Ansari
body: Thank you. It seems that the table should show under confluence report when I exported as I have done similar with another company that I used to work for


author: David Ansari
body: ![Confluence page.png](https://community.atlassian.com/t5/image/serverpage/image-id/343260i73E0FD8B3432AE63/image-size/large?v=v2&px=999 "Confluence page.png")![summaryreport.png](https://community.atlassian.com/t5/image/serverpage/image-id/343261iC1BFC3C565169E98/image-size/large?v=v2&px=999 "summaryreport.png")


Tags: cloud

questions-for-confluence-cloud
Atlassian Community questions
Asked by Itamar Weisberg:

Is the Atlassian Community based on Questions for Confluece?  
If not, what is it built using?

Are the community Kudos using the same Kudos add-on for Jira (by Candilyo)? If so, does that mean that Kudos can be easily used with Confluence as well as with Jira?


Answers:
author: Peter Van de Voorde
body: Hi [@Itamar Weisberg](/t5/user/viewprofilepage/user-id/5492899) ,  

Welcome to the Atlassian Community.   

To answer your question: No, this community is not based on Questions for Confluence. It used to be a long time ago for a little while but never since. The current community has been build on top of the [Khoros](https://khoros.com/platform/communities) platform.  

And no, the community kudos aren't linked to any add-on or app.  

Cheers,  
Peter

comments: author: Bethu Ajay netha
body: Thanking you


Tags: data-center

kudos

questions-for-confluence-data-center
Browser skips to answer box
Asked by Itamar Weisberg:

I'm in the process of trying out QfC and I've noticed when loading a question page, the browser (Edge, Chrome and Firefox) will automatically skip down and focus on the "answer" text box, when what I expect is for it to stay at the top of the page, showing the highest-voted answer.

Is this a known issue? Can you assist in preventing this?

This would be very annoying for users and can affect our decision to purchase the plugin.


Answers:
author: Andy Gladstone
body: [@Itamar Weisberg](/t5/user/viewprofilepage/user-id/5492899) Welcome to the Atlassian Community!

This does seem like a bug, but does not seem like a known issue. JAC (jira.atlassian.com) is where you can search all known and reported bugs, suggestions and support requests for the multitude of Atlassian Cloud and Data Center products to determine whether your issue has been reported or is being worked on. You should bookmark it for future use.

I did search, and based on my search parameters, this issue does not appear to be reported.

<https://jira.atlassian.com/secure/Dashboard.jspa>

comments: author: Itamar Weisberg
body: Thanks. I've opened a support ticket.


Tags: browser

data-center

questions-for-confluence-data-center
Importing Stackoverflow data into Questions for Confluence
Asked by John Bright:

Hi Atlassian Community,

We see **Questions for Confluence** is a product by Atlassian itself.   
We wanted to migrate from ++StackOverflow++ to ++Questions for Confluence.++

Do Atlassian have any tools or standard process to import the **StackOverflow data *into*Questions for Confluence**


Answers:
author: Andy Gladstone
body: [@John Bright](/t5/user/viewprofilepage/user-id/5476815) welcome to the Atlassian Community.

There is currently no tool that will convert Stack Overflow content into importable files/text for Confluence, or Questions for Confluence. I don't believe that Stack Overflow is even recognized by the Universal Wiki Converter, which would assist in importing content into Confluence. But Questions for Confluence is a different page structure and format and it would not likely allow you to populate a Questions for Confluence space with content converted using the UWC.

In short, the answer is no - and based on my experience it does not look like one will be developed.

Hope this helps!

comments: author: Andy Gladstone
body: [@John Bright](/t5/user/viewprofilepage/user-id/5476815) if my answer helped you, kindly mark it as accepted so that others looking for similar content can find and trust it.


Tags: cloud

questions-for-confluence-cloud
Questions for Confluence Slack Integration
Asked by Alex Smitley:

I am trying to integrate Questions for Confluence to a Private Slack Channel and it is not working. I have tested it on a different Slack Channel that is also Private, and it worked there. Why might this be happening? What is the fix? Thanks!


Answers:
author: Vronik
body: Hi

Look at this

[https://marketplace.atlassian.com/apps/1215055/slack-for-confluence-chat-notification-questions?tab=overview\&hosting=cloud](https://marketplace.atlassian.com/apps/1215055/slack-for-confluence-chat-notification-questions?tab=overview&hosting=cloud)

<https://community.atlassian.com/t5/Confluence-questions/Integrating-Confluence-with-Slack/qaq-p/396682>


Tags: cloud

confluence

slack
Slack integration for Questions for Confluence Application
Asked by lbran:

Is there a way to have Slack notifications configured so that when a new question is asked we can get a notification in a slack channel?


Answers:
author: Vronik
body: Hi

Look at this

<https://support.atlassian.com/confluence-cloud/docs/use-slack-and-confluence-together/>

If my answer helped you,   
please mark it as accepted so that other people looking for similar problems can find it more easily.  
Thanks


Tags: cloud

confluence-cloud
Feature Parity - "Questions for Confluence" Server vs Cloud
Asked by Mallick, Sourav:

We are planning to migrate from Confluence Server to Cloud.

Hence would like to know the feature parity of "Questions for Confluence" plugin/app between Confluence Server and Cloud.

Requesting your assistance in this regard.


Answers:
author: Fabio Racobaldo _Herzum_
body: Hi [@Mallick, Sourav](/t5/user/viewprofilepage/user-id/5311735) and welcome,

please take a look to the documentation <https://support.atlassian.com/confluence-cloud/docs/use-questions-for-confluence/> in order to retrieve all information about cloud features.

Hope this helps,

Fabio

comments: author: Mallick, Sourav
body: Thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528) for your response. I already went through the link you mentioned but could not get the feature comparison between the server and cloud versions. It would be helpful if I could get a link mentioning the differences in details / in a table format.


author: Fabio Racobaldo _Herzum_
body: [@Mallick, Sourav](/t5/user/viewprofilepage/user-id/5311735) you need to request that information to Atlassian. Try to raise a request through Atlassian portal <https://support.atlassian.com/contact/#/>


Tags: cloud

confluence

confluence-cloud
Unable to search questions in confluence
Asked by Lakshmi S:

Hi Team,

We are unable to search old questions in the confluence questions search. It does not allow us to search for old questions. The questions are still out there, but I can't search for old questions in the search bar. Can anyone suggest how to search old questions in the search bar?

Please find the attached screenshot for your reference.

![questions.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/276775i447D77B4FACEF437/image-size/large?v=v2&px=999 "questions.PNG")


Answers:
author: Andy Gladstone
body: [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952) your screenshot appears to be the Ask a Question dialog box. Have you searched in the actual search bar and found that questions are not being discplayed?

comments: author: Lakshmi S
body: Yes [@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) , It does not allow us to search for old questions. The questions are still out there, but I can't search for old questions in the search bar.


Tags: confluence

confluence-server

server
How to view questions by topics
Asked by Ganesh Suriyanarayanan:

Currently the Questions for Confluence default view is list of recently asked questions, can this be changed to get a view like topics wise?


Answers:
author: G subramanyam
body: Hi [@Ganesh Suriyanarayanan](/t5/user/viewprofilepage/user-id/5169158) welcome to the Atlassian community.

On the banner section of this community portal, click on "Products" \>\> select "Confluence" \>\> on the landing page, you will find filters per date, per questions, per articles. Choose a filter of your choice and book mark the link to easily come back later.


Tags: confluence
???? ?? ??
Asked by ???/??/H&A??????????(nayeon.kwon@lge.com):

[https://clmissue.lge.com/csso/?os_destination=%2Fbrowse%2FREQEMP\&permissionViolation=true](https://clmissue.lge.com/csso/?os_destination=%2Fbrowse%2FREQEMP&permissionViolation=true)

?? ??? ?? ?? ??


Answers:
author: Andy Gladstone
body: [???/??/H\&A??????????(nayeon.kwon@lge.com)](/t5/user/viewprofilepage/user-id/5176443) Atlassian ????? ?? ?? ?????!

???? ????? Atlassian ??????? URL? Atlassian? ??? ?? ? ????.


Tags: cloud
There is the possibility to include a Jira Service Management report on a page
Asked by Alessandra Cristina da Silva Moraes:

I need to incluide a Jira Management report on page create on Confluence.


Answers:
author: Brant Schroeder
body: [@Alessandra Cristina da Silva Moraes](/t5/user/viewprofilepage/user-id/5174826) Welcome to the Atlassian community

There currently is not any way to include JSM reports in Confluence. You can use the Jira issue Marco to create some reports but they will not be the same as JSM reports. <https://confluence.atlassian.com/doc/jira-issues-macro-139380.html>
How to export a decision report in Confluence to excel?
Asked by Karen Phillips:

Is there a way to export a decision report table, that pulls from sub-pages, into Excel? I only see an option for pdf and Word.


Answers:
author: Katerina Rudkovskaya [Stiltsoft]
body: Hi [@Karen Phillips](/t5/user/viewprofilepage/user-id/1185619),  

If you have the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud) app installed (this add-on is developed by our company), you may use the following workaround: wrap the Decision Report macro in the [Table Filter](https://docs.stiltsoft.com/tfac/cloud/how-to-use-table-filter-macro-42239756.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro and use the latter to export your decisions in csv format.  
Hope it helps.


author: Andy Gladstone
body: [@Karen Phillips](/t5/user/viewprofilepage/user-id/4411163) the only two native export options are Word and PDF. You would need to export to Word and then copy the table into Excel if you need it in that format. Since the exports were built for the sake of documentation, the standard documentation platforms are the only targets.

Sorry its not the answer you were looking for!

comments: author: Andy Gladstone
body: [@Karen Phillips](/t5/user/viewprofilepage/user-id/4411163) if my answer helped you, please consider marking the answer as accepted.


Tags: cloud

filter

table

table-filter

table-filter-and-charts
Our images are not showing up if they are part of an excerpt.
Asked by Chantal Saylor:

Hi, We have small images like icons embedded in our technical documentation that include experts to these images yet they don't always load or they don't load on the client side. Please help.

thank you


Answers:
author: Owen Wallis
body: Thanks for raising. This appears to be when using the page excerpt macro. I'll raise with Confluence

comments: author: Chantal Saylor
body: Hi Owen,

Thanks, do you know how long this will take and if there is a workaround?


author: Owen Wallis
body: Hi, the team said a fix has been deployed - is it working for you now?


author: Jordan Pesout
body: I have the same issue, working on Jira cloud and confluence, but I still have the same issue.

It shows up like

\\uD83E\\uDD14 {#toc-hId--466899268}
------------------------------------

or not showing up at all


author: Owen Wallis
body: Hi [@Jordan Pesout](/t5/user/viewprofilepage/user-id/2274416) which product is showing this error?


author: Jordan Pesout
body: Hi Owen, this issue was with confluence.

I've found where the issue was. It had to do with copy/paste from one page to another. If you copy/pate the icons, I was getting the above format string.

I've added the icons in manually and then it seems to work.


author: Sarah Stolberger
body: Hi Owen,

I also have this issue, that the "include expert" shows an error for the pictures included in the page. Do you know how to solve it?


author: Brant Schroeder
body: [@Chantal Saylor](/t5/user/viewprofilepage/user-id/5178225) Welcome to the Atlassian community

Where are the images originally stored? Are you able to consistently see them on the excerpt and the page where the excerpt is coming from? Does this impact all users or just some users? If you have them on a page that the individual looking at the excerpt is not able to see that could be why they are not loading.


Tags: cloud
How do I delete questions and topics in Questions App in Confluence
Asked by anu.alex:

How do I delete questions and topics in Questions App in Confluence


Answers:
author: Andy Gladstone
body: [@anu.alex](/t5/user/viewprofilepage/user-id/5155854) Welcome to the Atlassian Community.

You can find all of the documentation regarding setting up, customizing and editing Questions for Confluence here: <https://support.atlassian.com/confluence-cloud/docs/use-questions-for-confluence/>

I hope this helps.

comments: author: Andy Gladstone
body: [@anu.alex](/t5/user/viewprofilepage/user-id/5155854) was my post able to assist you? Please let me know by marking this question as Accept Answer.


Tags: cloud

confluence

label
Is there another way to allow submission of questions without using the Question Macro?
Asked by Siti Khatijah:

I do not have the questions macro available and also "Ask a Question" option does not appear at the Template dropdown.

Is there another way i can allow submission of questions as I would like to create a FAQ page.


Answers:
author: Andy Gladstone
body: [@Siti Khatijah](/t5/user/viewprofilepage/user-id/5145067) welcome to the Atlassian Community.

Do you have the Marketplace Application Questions for Confluence installed, or are you trying to replicate its features without it? Can you provide more detail for your question so we can assist?

comments: author: Andy Gladstone
body: [@Siti Khatijah](/t5/user/viewprofilepage/user-id/5145067) checking in to see if you still need assistance.


Tags: server
Is it possible to create a community for our users?
Asked by Lana Gabriel:

We currently use Tribe as a community page for our users to ask questions about our product but since we're using Confluence and Jira already, we'd love to host the community within Atlassian. Is that possible? I know you have your own community functionality but can't find anything about us hosting a group or the rules/way to do so.


Answers:
author: Nic Brough -Adaptavist-
body: Welcome to the Atlassian Community!

The software running this site is built for communities, much like Tribe is, albeit Atlassian have coded a bit for it as well. The previous incarnation was actually Atlassian's Confluence with "Questions for Confluence" installed on it!

Given that, I'd say the answer to your question is "yes, with apps". I don't think Confluence is good as a community forum or Q\&A platform on its own, but if you add [Questions for Confluence](https://marketplace.atlassian.com/apps/1211644/questions-for-confluence?tab=overview&hosting=cloud) to it, or one of the [forum apps](https://marketplace.atlassian.com/search?query=forum), then it can do an excellent job.

Blatant advert bit - we've got two clients who make a lot of use of the Adaptavist forum app to extract and convert questions asked in the fora into knowledge base articles for their helpdesk. And more who do the same with Questions for Confluence. Forums and questions are a great place to generate help!

comments: author: Lana Gabriel
body: Thank you for your response Nic! I peaked at Adaptavist and the Questions for Confluence.


author: G subramanyam
body: Hi [@Lana Gabriel](/t5/user/viewprofilepage/user-id/5008687) welcome to the Atlassian community.

I'm lopping [Monique vdB](https://community.atlassian.com/t5/user/viewprofilepage/user-id/786286) for better assistance to your query.
When will Questions for Confluence Data Center be available for upgrade?
Asked by Valerie Wilson:

We want to upgrade Questions for Confluence Data Center but there has been a security breach and they're not allowing it to be upgraded. How will we know when the security issues have been fixed?


Answers:
author: Andy Gladstone
body: [@Valerie Wilson](/t5/user/viewprofilepage/user-id/5029961) Welcome to the Atlassian Community.

The [Security Advisory](https://confluence.atlassian.com/doc/questions-for-confluence-security-advisory-2022-07-20-1142446709.html) has details on what versions the app can be updated to that are considered stable and do not contain the vulnerability.

General instructions on how to update apps can be found here:

<https://confluence.atlassian.com/upm/updating-apps-273875710.html>

comments: author: Valerie Wilson
body: Thank you for your answer. We just want to upgrade the number of users from 2000 to 3000 but Atlassian says we can't do that because of the recent security breach. Should I just check the Security Advisor to see when the issue has been fixed?


author: Andy Gladstone
body: [@Valerie Wilson](/t5/user/viewprofilepage/user-id/5029961) you should watch the issue in JAC, this way you will receive updates when changes roll out.

<https://jira.atlassian.com/browse/CONFSERVER-79483>


author: Valerie Wilson
body: That's great, thank you so much, Andy!


Tags: cloud

confluence

confluence-server

server