youngmon/atlassian-qna huggingface dataset:
No emails notification for mentions
Asked by curt wallis:

I have a new board setup with a few new users. I am trying to see why when we add a note or [@mention](/t5/user/viewprofilepage/user-id/732788) we see the bell on the website, I get a alert on the app but no one gets a email. I used the test email notification page and that worked fine. I have the emails set to immediately. Is there a setting to turn off/on these emails so people do not have to keep checking the boards?


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@curt wallis](/t5/user/viewprofilepage/user-id/5509386) maybe check your email preferences? <https://support.atlassian.com/trello/docs/receiving-trello-notifications/>  
![Trello email notification settings](https://images.ctfassets.net/zsv3d0ugroxu/38ZCFxC3CvAZupoZgIUCRA/cc704aceb70230ba5a27e30d93d8dc67/screenshot_EmailNotificationPreferences1)  

Or perhaps the emails are going to a different folder/spam?

comments: author: Hannah Humbert - Simpla Workflows
body: [@curt wallis](/t5/user/viewprofilepage/user-id/5509386) Just checking in to see if this has answered your question. If so, please click the "Accept Answer" button.
Due Date automations not working
Asked by Rue Walker:

I have a set a rule that 7 days before the due date copy and link cards and move to a canopy to the THIS WEEK list. I did the same for TODAY, NEXT WEEK and THIS MONTH

The automation will NOT run. I do not know why. Its enabled, I am running other autos just fine.

HELP haha


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Rue Walker](/t5/user/viewprofilepage/user-id/5509247) do you have a time mentioned in your trigger? If not, it will trigger at the due time set on the card. E.g. you have a card due on June 7th, 5 pm. Your automation will trigger on May 31st, 5 pm.  

You can specify when exactly you would like the automation to trigger, which will override the due time:  

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/327082i7EDF0799C6BCC109/image-size/large?v=v2&px=999 "image.png")

comments: author: Rue Walker
body: Thank you but no I do not have a time set


author: Hannah Humbert - Simpla Workflows
body: [@Rue Walker](/t5/user/viewprofilepage/user-id/5509247) if you try set a time in your rule, the automation should trigger at that exact time. Let me know if that works.


author: Rue Walker
body: I set the time - it did not trigger and the cards are not moving between the lists.


author: Hannah Humbert - Simpla Workflows
body: [@Rue Walker](/t5/user/viewprofilepage/user-id/5509247) does the command log give you any clue as to why it didn't trigger? You can access the logs here:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328707i35CF51A476CDAA2E/image-size/large?v=v2&px=999 "image.png")


author: Rue Walker
body: Yes it says the commands are running - but the cards are not moving and the action is set to move the cards. Thank you so much for helping by the way!


author: Hannah Humbert - Simpla Workflows
body: [@Rue Walker](/t5/user/viewprofilepage/user-id/5509247) are you able to share a screenshot of your rule and a screenshot of the command logs?
Can you have a note emailed to a customer from Trello using a trigger?
Asked by Francisco Duron:

Is it possible to make a note on a trello card to update the group and at the same time have that note be emailed out to the customer. Maybe we can use a custom field to enter the customers email address and have a rule that automatically send an email to the email address provided in the custom field for that specific trello card and it can be triggered by lets say typing (@)customer towards the end so not every single note gets sent out to the customer just the updates we need to send them.


Answers:
author: Hannah Humbert - Simpla Workflows
body: [@Francisco Duron](/t5/user/viewprofilepage/user-id/4216168) yes definitely. You use @card to notify all card members, or @board for all board members. Or would the group be something else?  

As for notifying the customer, as you said, you can create a custom field called "Customer Email" to host their address. It might help to have a customer name field as well. Try something like:

```
when a comment containing "@customer" is posted to a card, send an email notification to "{{%Customer Email}}" with subject "You've received a new comment" and message "Hi {{%First Name}},\n\nSee below:\n\n{commenttext}\n\nRegards,\nx"
```

comments: author: Francisco Duron
body: [@Hannah Humbert - Simpla Workflows](/t5/user/viewprofilepage/user-id/2109993) thank you so much. That is exactly what I was looking for. It was super simple to set up and I was able to tailor the subject and message to our needs!


author: Hannah Humbert - Simpla Workflows
body: You're very welcome! ?
How do I map/link the ticket from Jira to SolarWinds
Asked by Kumar Elumalai:

Hi Team,

We have configured the Jira to Solarwinds service desk integration. Now we want to link the new ticket/existing ticket to SolarWinds.

I have done more research to find the documentation but still, I am not getting the exact solution.

Kindly help me to resolve this issue.

Thanks,

Kumar

+919551919713


Answers:
author: Nick H
body: Hi [@Kumar Elumalai](/t5/user/viewprofilepage/user-id/4400442) ,

Is this related to Opsgenie? If so - what exactly is the workflow?

Is SolarWinds creating an Opsgenie alert, and the alert is creating an issue is JSM?

More clarification would help us understand the issue so hopefully we can provide some suggestions!

comments: author: Kumar Elumalai
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)

1) I want to create a ticket in Jira first then I want to link the ticket to SolarWinds.

Else

1) Create a ticket in Jira then send an email to 'ITHelpDesk@Solarwinds.com'.

Both are possible?


author: Nick H
body: Hi [@Kumar Elumalai](/t5/user/viewprofilepage/user-id/4400442) ,

Again, I'm not entirely sure if this is related to Opsgenie at all, or just Jira.

Opsgenie can sit in-between both Solarwinds and Jira as a bidirectional integration; meaning Solarwinds can create an Opsgenie alert, and that alert can create an issue in Jira. Bidirectional integrations allow data to be sent and processed both ways between Opsgenie and the other application.

<https://support.atlassian.com/opsgenie/docs/what-are-the-integration-types-and-actions/#hardBreak>


author: Kumar Elumalai
body: Jira -\> SolarWinds and SolarWinds -\> Jira


author: Kumar Elumalai
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , Is Opsgenie is inbuild one with Jira? If it is yes, kindly let me know how do we configure Opsgenie in Jira?


author: Nick H
body: Opsgenie is included with JSM plans, but it doesn't seem like what you need based on what you mentioned: *Jira -\> SolarWinds and SolarWinds -\> Jira*

Instead you might want to open a post with the Jira Community, since you have opened this with the Opsgenie Community.

This article might help (from a quick Google search): <https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/jira%20integration.htm>

But again, I work primarily in Opsgenie and don't think I'll be much help with this.

-Nick


Tags: jira
Bitbucket webooks to Jenkins
Asked by Fredrik Lysen:

How to configure webhooks in Bitbucket to trigger a Jenkins job to checkout only the pushed branch and run?  

<br />

<br />


Answers:
author: Nick H
body: Hi [@Fredrik Lys?n](/t5/user/viewprofilepage/user-id/4082483) ,

Is this related to Opsgenie at all? Or just BitBucket?

You've opened a Questions with the Opsgenie community.

-Nick

comments: author: Fredrik Lysen
body: Sorry not related Opsgenie.  


Tags: bitbucket

cloud

jenkins

webhook
Deleted Alerts
Asked by Aishwaraj Singh:

Is there a way to identify deleted alerts or an audit of the alerts that has been deleted.


Answers:
author: Nick H
body: Hi [@Aishwaraj Singh](/t5/user/viewprofilepage/user-id/4398709) ,

There is not a way to identify / audit deleted alerts, nor do we have a report that can be run.

Opsgenie only retains logs for 13 days in an account, so you'd only be able to search for deleted alerts over that period of time.

comments: author: Aishwaraj Singh
body: Thanks, Could you point me towards the documentation that would help me be able to search it?


author: Nick H
body: The Logs tab can be found under Settings \>\> Debug section: <https://support.atlassian.com/opsgenie/docs/search-logs/>


Tags: cloud
Alert Levels
Asked by Joseph Stafford:

In OpsGenie, I want to change the naming conventions for the incident levels from P1 to P6 and have the ability to remove incident levels. How can I accomplish this?


Answers:
author: Nick H
body: Hi [@Joseph Stafford](/t5/user/viewprofilepage/user-id/4387193) ,

That's not currently possible. We don't have custom priority levels at this time.

We have an open feature request for this that I've added you to. That ticket for reference is MORPHEUS-1540. Since Opsgenie tickets are not public, we'll reach out directly if/when there are any developments.

-Nick
How to make it Uni-Directional.. Incidents in ServiceNow must not create Opsgenie Alerts
Asked by Sumana P Bhat:

Hi All,

We have installed "OpsGenie" and configured to point to ServiceNow Dev Environment.  
As Opsgenie is Bi-Directional that is any alerts created in Opsgenie will auto create Incidents in ServiceNow and vice versa., we are facing issues with Disabling ServiceNow Incident Creations to Create Opsgenie Alerts.

Any suggestions would be greatly appreciated. We are looking to disable it one side only. No Alerts should be created in Opsgenie if we create Incidents in ServiceNow. But it must create incidents in ServiceNow when Alerts are created in Opsgenie.

Also is it possible to get Priority Mapped from Opsgenie Alerts to Priority of Incidents in ServiceNow.  
We are looking to get automated info for Assigned To person, where an alert is assigned to someone in Opsgenie, related Incident must get auto assigned to the same person in ServiceNow.  
We also want Closed/Resolved dates from Alerts in Opsgenie to be auto synched to Incidents in ServiceNow.

Please suggest on how to achieve all the above.

Thanks,  
Sumana


Answers:
author: Nick H
body: Hi [@Sumana P Bhat](/t5/user/viewprofilepage/user-id/4396789) ,

If you do not want ServiceNow incidents creating Opsgenie alerts, you'd want to remove any Create Alert actions configured under the Advanced tab of the integration:

![snow1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/143715i418358A995C11943/image-size/large?v=v2&px=999 "snow1.jpg")![snow2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/143714i4A747F5206545470/image-size/large?v=v2&px=999 "snow2.jpg")

Hope this helps! Let us know if you have any additional questions, issues, etc.

comments: author: Sumana P Bhat
body: Thank You for reverting. We had found a work around to achieve this creating a test group and mapping servicenow incidents to create alerts for that group where only couple people are part of not worried of alarming any oncall person.

Do you have any solutions for below queries please.?

Is it possible to get Priority and Closed/Resolved dates Mapped from Opsgenie Alerts to Priority and Closed/Resolved dates of Incidents in ServiceNow.  
We are looking to get automated info for Assigned To person, where an alert is assigned to someone in Opsgenie, related Incident must get auto assigned to the same person in ServiceNow. Using "a User takes ownership of alert" in Opsgenie "assign the incident to the user" in SeriveNow didnot work.


Tags: cloud

incident-management

servicenow
Advanced integration for email
Asked by Jonathan Tan:

Hi!

I'm trying to find the "advanced" button for the email integration, but can't find it in the top right corner which is where this page <https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/> implies it should be.

I'm currently on the essentials plan. Is this a feature of a higher plan?


Answers:
author: Jack Brickey
body: Yes, you need Standard or Enterprise.

comments: author: Jonathan Tan
body: Hmmm... That's not clear anywhere.

<https://www.atlassian.com/software/opsgenie/pricing#Features>

Even the comparison chart doesn't make that clear.

Thank you!


author: Nick H
body: Hi [@Jonathan Tan](/t5/user/viewprofilepage/user-id/1474176) ,

The advanced tab would be related to these sections of the pricing page:

![plancomm.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/143713i280BA56A3582B59E/image-size/large?v=v2&px=999 "plancomm.jpg")

The advanced tab allows you to customize which requests create alerts, while also the flexibility to customize how the alerts are formatted / sent to your users.


Tags: cloud
Integrate OpsGenie alerts into GitLab with Essentials pricing plan ?
Asked by advertima-op:

Hi Atlassian community!

I want to integrate Opsgenie with Gitlab in a way so that whenever an alert is created on OpsGenie, an alert is also created on GitLab.  
Through the GitLab's interface then, i can manage the alert and it will be automatically updated on OpsGenie side as well.

I believe this is what i need, provided on GitLab's documentation here: <https://docs.gitlab.com/ee/operations/incident_management/integrations.html#link-to-your-opsgenie-alerts> .

What i want to know if this is possible with "Essentials" pricing plan ?

Thanks alot !


Answers:
author: Nick H
body: Hi [@advertima-op](/t5/user/viewprofilepage/user-id/934414) ,

Unfortunately our GitLab integration does not have any action mapping from Opsgenie \>\> GitLab (like some of our other integrations). So it's currently not possible to have Opsgenie alerts create alerts in GitLab.

[Outgoing integrations](https://support.atlassian.com/opsgenie/docs/what-are-the-integration-types-and-actions/#Outgoing-Integrations) and [Bi-Direction integrations](https://support.atlassian.com/opsgenie/docs/what-are-the-integration-types-and-actions/#hardBreak) are also not included on the Essentials plan. You'd need to be subscribed to either the Standard or Enterprise plans to have these included in your plan.

Let us know if you have any additional questions!

-Nick

comments: author: advertima-op
body: Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) ,

Thanks for the clarification !

That is all for now.

Kind Regards


Tags: cloud

cost

gitlab
incident_api.create_incident fails with Unauthorized, but same REST with Postman works
Asked by Matt Gerrans:

When posting with Postman, it works fine, but when I try to create an incident with the Python API, I get:  

opsgenie_sdk.exceptions.AuthenticationException: You are not authorized to perform this action: (401)  
Reason: Unauthorized: apiKey is invalid or integration is disabled  

Here is a super simplified version of the python, opsgenie_api_key is just the guid without the 'GenieKey ' prefix:

```
def simple_create_incident(opsgenie_api_key, message='Alert', description='Description', priority='P5', asynchronous=False):
    create_response, request_id = None, None
    conf = opsgenie_sdk.configuration.Configuration()
    conf.api_key['Authorization'] = opsgenie_api_key
    api_client = opsgenie_sdk.api_client.ApiClient(configuration=conf)
    incident_api = opsgenie_sdk.IncidentApi(api_client=api_client)
    asc_time = time.asctime()
    message = f'{message} @ {asc_time}'
    body = opsgenie_sdk.CreateIncidentPayload(message=message, description=description, priority=priority)
    if asynchronous:
        thread = incident_api.create_incident(create_incident_payload=body, async_req=True)
        create_response = thread.get()
    else:
        create_response = incident_api.create_incident(create_incident_payload=body)
        request_id = incident_api.api_client.last_response.getheader('X-Request-ID')
    return create_response or request_id
```


Answers:
author: Justin Sitarz
body: Hi Matt!

The error response you're getting \*usually\* indicates that the API key you're using is incorrect or has been deleted or rotated in your Opsgenie account. Using your example code, I was able to set that up and successfully generate new incidents, when using an api key generated from the 'API Key Management' section of the app, granted with the 'Create and Update' rights.

Could I have you generate a new API key in your account with those rights granted, and test it out once again? If you're still getting the same error, please let me know, and I we can take a closer look.

Thanks!

Justin

comments: author: Kartik Patra
body: Hi Justin,

I am facing the same issue as above.

I have created a new API key with 'Create and Update' rights. Using this key iam getting the below exception.

opsgenie_sdk.exceptions.AuthenticationException: You are not authorized to perform this action: (403)

Can you please help me with this?

Thanks,

Kartik


author: Mehak Parashar
body: I am facing the same issue, where you able to resolve this?


Tags: cloud

python
Integrating Freshservice with SSO
Asked by Joshua Lowe:

Hi there,

I have a Freshservice instance that we authenticate against with SSO which has MFA enabled.

When trying to set up the Freshservice Integrator in OpsGenie, it asks for a username and password. I've tried using the Freshservice API key and also the email details but not getting any luck.

Has anyone achieved a similar set up?

Thanks.


Answers:
author: Nick H
body: Hi [@Joshua Lowe](/t5/user/viewprofilepage/user-id/4393711) ,

It's currently not possible at this time. Engineering is aware that when SSO is enabled in FS, the outgoing flow is restricted.

We do have an open feature request for this that I've added you to in the meantime. That ticket for reference is HEIMDALL-3856. Since our tickets are not public, we'll reach out directly if/when this gets implemented.

Let us know if we can help with anything else.

-Nick


Tags: cloud
Associate an alert with an incident
Asked by Alessandro Pistola:

Dear all,

I already know how to associate an existing alert to an existing incident through the dashboard but my question is: is it possible to do that via the API? I do not want to specify a service incident rule to automate that process.

By auditing the web requests during the association process through the dashboard I saw this endpoint  
"<https://myapp.opsgenie.com/webapi/incidents/:incidentId/associated-alerts>" which accept POST request and a payload. That is what would accomplishing my needs if it was accessible via the API, but I did not find anything about it in the documentation. Is there someone here that could clarify my doubts?  
Thanks in advance.


Answers:
author: Nick H
body: Hi [@Alessandro Pistola](/t5/user/viewprofilepage/user-id/4388378) ,

At this time, Opsgenie does not have an Associate Alert API. We do have an open feature request for this that I've added you to.

That ticket for reference is AG-886; *Add ability to associate an alert to an incident in the API*

Since our tickets are not public, we'll reach out directly if/when there are any updates on this.

-Nick


author: Francis Pereira
body: You would assume that an incident management platform would an API for something as basic as this. It's shocking that OpsGenie does not.


author: Brennan Kiely
body: Hi [@Alessandro Pistola](/t5/user/viewprofilepage/user-id/4388378) ,

We recently created a customer-facing Jira where we will be tracking bugs and feature requests for Opsgenie. We don't have all of the past feature requests in there yet, but this one can be tracked at <https://jira.atlassian.com/browse/OPSGENIE-33>

-Brennan


Tags: alert

api

cloud

documentation

incident

rule
Is it possible to send notification only when two alerts match the rule?
Asked by Lukasz Kaminski:

Is it possible to send notification only when two alerts matching some rule? For example message including particular text.

First alert is open with message: "Problem with A-1"

Second alert is open with message: "Problem with A-2"

-\> send notification according to team rules when both alerts contain "Problem with A-"

But do not send notification, when only one of them is open.


Answers:
author: Nick H
body: Hi [@Lukasz Kaminski](/t5/user/viewprofilepage/user-id/3842769) ,

The only way to accomplish this (and it might not necessarily meet your use-case) would be through a notification policy. These can be configured to delay notifications until an alert threshold / deduplication count reaches a certain value.

<https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy>

Yours might look something like this:

![notcomm1.1.1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/143037i6F71166A18ED6280/image-size/large?v=v2&px=999 "notcomm1.1.1.jpg")

Deduplication is dependent on the alias field of an alert: <https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/>

Using this approach would increase the count of an alert vs. having one created for both the A-1 and A-2 alerts. There isn't a way for Opsgenie to identify an open A-1 alert, then delay notifications until a new A-2 alert is created. Again, they would have to deduplicate and increase count on the same alert for this policy to apply.

Hope this helps. Let us know if you have any additional questions.

comments: author: Lukasz Kaminski
body: This is helpful response. I have found simpler solution on the other side of integration (in Site24x7) but it may come in handy in future. Thanks!


Tags: alert

cloud
Service incident rules limit
Asked by Alessandro Pistola:

Dear all,

in the OpsGenie documentation under the Service Incident Rules section It is stated that "team can contain up to 100 incident rules", so is It correct to say that the sum of the incident rules of all services linked to a team is always less than 100? Or having multiple team's services is a workaround?  
If one wants to have more than 100 service incident rules does he have to create multiples teams?


Answers:
author: Nick H
body: Hi [@Alessandro Pistola](/t5/user/viewprofilepage/user-id/4388378) ,

We actually increased the total number of incident rules per team from 100 \>\> 200. So we need to update out documentation...

200 is the total amount of incident rules each team can own regardless of the number of services the rules are configured under. I was able to confirm this with our Incident Rule API: <https://docs.opsgenie.com/docs/service-incident-rules-api#create-incident-rule>

![incidentrule1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/145867i224A609CB73A8711/image-size/large?v=v2&px=999 "incidentrule1.jpg")

While having rules configured on different Services:

![incidentrule2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/145869iC7F095EA472FF3DD/image-size/large?v=v2&px=999 "incidentrule2.jpg")![incidentrule3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/145870i478962E568A38C4E/image-size/large?v=v2&px=999 "incidentrule3.jpg")

Hope this helps! Let us know if you have any other questions, issues, etc.

-Nick


Tags: alert

cloud

incident

rule

service