youngmon/atlassian-qna huggingface dataset:
Remove PDF Viewer
Asked by Dina Tsuda:

Since the last upgrade, all documents on our site now show in a PDF viewer. We have a lot of forms available on our site and users would prefer to skip the viewer and just go straight to downloading the form so that it is fillable. Is there a way to either completely turn off the PDF viewer in our system OR to adjust settings at a document level so it goes straight to download?

Thank you!

Dina


Answers:
author: lavitz slambert
body: Hey @Dina Tsuda,

I've made a further search and I'm afraid that there's no way to disable the preview without causing that side effect ![sad](/html/@C495B4504065515364EB1894F812B34C/images/emoticons/sad.png "sad"). I also found a improvement request for that:

<https://jira.atlassian.com/browse/CONF-36899>

At this point I would suggest you to vote for the feature and add your thoughts in there so we can increase it's relevance.  
Thanks and Regards,  
Lavitz - the guy that uses Confluence on Windows as a Hobby!


author: Dina Tsuda
body: Thank you for your response Lavitz. I have reviewed the improvement request and submitted my vote. Crossing my fingers that Confluence will come up with an improvement for this in the near future. Thank you!

Dina Tsuda


author: Dina Tsuda
body: Thanks for the response Lavitz! Very helpful! I will review the post and see if we can disable the plug in. Thank you!

Dina

comments: author: lavitz slambert
body: I'm glad I was able to help :D, in case it works then make sure to mark my reply as the answer ;), else let me know.


author: lavitz slambert
body: Hey @Dina Tsuda,

I recall seeing a similar post in the past which teaches you how to disable only the PDF preview function:

<https://answers.atlassian.com/questions/15288040>

Just follow the steps provided by @Eduardo Mallmann comment and that should do the trick ![laugh](/html/@BEA1CC333F4D830F5303329D7DC07DE4/images/emoticons/laugh.png "laugh").

Thanks and Regards,  
Lavitz - the guy that uses Confluence on Windows as a Hobby!


author: Dina Tsuda
body: I worked with our IT department and realized we tried this option before. Unfortunately, by disabling the plug in, it has a side effect. Once the plug in is disabled, when you search for a document and click on it in the quick search, it does not open the document anymore. Instead it takes you to the page that the document is located on instead. Since we have pages that contain a lot of links, this is not a practical solution for us because now the user has to scan the page to look for the document link. Not practical and leads to additional frustration for the user.

If the user does not click on the document in the search box and accesses it via a page instead, then this fix works. However, in our case, most users are searching for the document and accessing it via quick search. Any other options available out there? Or does someone know if Atlassian is working on a setting where we can turn this feature off for certain documents?

Thank you!

Dina


Tags: confluence-administration
Confluence Migration: Cloud to Server
Asked by Jack Q W Cantwell:

We have two teams that are integrating, each of which has Confluence. However, one has Confluence Server and the other is using Confluence Cloud. It's possible that the policies of the team using Server will dictate that they cannot use Cloud.

Can you migrate data from a Cloud instance into an existing Server instance?

Thanks,

Jack


Answers:
author: Milo Test
body: As far as I know, LDAP can only be used for server, so any policies will not affect cloud, furthermore, if just local users and groups is used, the two use separate servers so again, no effect of one over the other.

As far as migrating from cloud to server, this is possible, both moving the entire site or space-by-space. Best to have the server at the latest version though.

comments: author: Jack Q W Cantwell
body: Thanks for the quick answer Milo.


Tags: confluence-administration

confluence-cloud
How can I install the confluence-mentions-plugin if I can't find it?
Asked by Eban Tomlinson:

#### Symptom: {#toc-hId-1228712171}

User mentions are not working in my Confluence 5.4 instance

#### Diagnosis: {#toc-hId--1323444790}

The confluence-mentions-plugin is not installed as per this screenshot of my instance's plugins:

Screen Shot 2015-08-05 at 11.28.06 AM.png

#### Attempted Resolution: {#toc-hId-419365545}

Tried to install the confluence-mentions-plugin via the Marketplace.

Actual Problem: {#toc-hId--1543250901}
======================================

Contrary to the documentation on the [User Mentions documentation page](https://confluence.atlassian.com/display/CONF54/Using+Mentions#UsingMentions-Notes) the [confluence-mentions-plugin cannot be found on the Atlassian Marketplace.](https://marketplace.atlassian.com/search?q=confluence-mentions-plugin)

Does anyone know where can I find the user mention plugin so I can enable it for my instance?  
[](https://community.atlassian.com/t5/Confluence-questions/How-can-I-install-the-confluence-mentions-plugin-if-I-can-t-find/qaq-p/168819?attachment-id=10412){#link_11881ceb197f0a}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/28234/1/Screen%20Shot%202015-08-05%20at%2011.28.06%20AM.png){#display_11881ceb197f0a_0}


Answers:
author: Jonathan Simonoff
body: You are looking at only user-installed plugins. Change the pull-down so you see System Add-ons, and you should find the plugin you are looking for.

comments: author: Eban Tomlinson
body: Ugh. \*facepalm\*I spent so much time writing the question too!Thanks for the save. The plugin was disabled. Such a rookie move.


author: Jonathan Simonoff
body: I knew because I've made the same mistake :).


author: Eban Tomlinson
body: Beers on me if you're ever in Victoria, Canada then :)


author: Jonathan Simonoff
body: LOL. That's a deal.


Tags: atlassian-marketplace

confluence-administration
Cannot add Issue statistic macro in Confluence
Asked by Pierre-Fran?ois Gonon:

Hello,

I want to add the Issue Statistic macro in a confluence page.

I click on Add \> Other macro then I select issue Statistics.

Within the popup, I try to filter on a project to produce the statistics.

But when I try to submit the form I have an error message : no project or filter specified

It was working fine a few weeks ago as I already did it for another project.


Answers:
author: Pierre-Fran?ois Gonon
body: In addition to my previous comment:

Sometimes I have a weird behavior: the popup is half displayed or clicking on "update" makes a refresh...


Tags: cloud

confluence-cloud
How to hide page title?
Asked by Jan H?hl:

Hi,

how can i hide the page title for one single document or a single space? Other spaces should not be affected... thanks! New to Confluence, so pls don' blame me if there is already an answer... couldn't find one.

Thanks a lot!


Answers:
author: Magui Al Ahmar
body: There is a very interesting Macro called Hide Element. Give it a try. It is for free

[https://marketplace.atlassian.com/apps/1211757/hideelements-for-confluence?hosting=server\&tab=overview](https://marketplace.atlassian.com/apps/1211757/hideelements-for-confluence?hosting=server&tab=overview)


author: Stephen Deutsch
body: Here is the code to hide the page title (and also the metadata, like who edited the page, since it looks weird all by itself (if you still want it, just include only the first half):

```
&lt;style&gt;#title-heading {   display:none;}.page-metadata {  display:none;}&lt;/style&gt;
```

That is HTML code. CSS code is the code above without the \<style\> tags.

For a single page, you can insert the HTML code into the HTML macro or insert the CSS code into the CSS Macro (part of the free section of the Content Formatting Plugin from Adaptavist, which is also included in Cloud)

For a space, insert the CSS code into the Custom CSS section.

More information about custom CSS: <https://confluence.atlassian.com/display/DOC/Styling+Confluence+with+CSS>


Tags: confluence-administration
"Create from template"-Macro and backlink
Asked by Matthias Born:

Hello!

We are using "create-from-template"-macro to create pages in an other space.

Do you know a way to create a link from the new page back to the creator-page (containing the "create-from-template"-macro).

We allready have an user-macro wrapping the "create-from-template".

So, any user macro implementation is wellcome.

Thx!

Matthias


Answers:
author: Elena_Lurye
body: Hi,

You can specify that original page in the template itself - something like -

"This page created using a "create from template" macro in page "***your_page_name*"**- and make this a link to your original page.

So every time a new p age will be created, this link will be a part of it


Tags: confluence-administration

template

user-macro
Give access to Confluence with LDAP user
Asked by German_Fernandez:

Dear all

i've tried to connect Confluence with LDAP (as i have on Jira), however Confluence import me the whole users forest (3500users) and we only need to give access to something between 1000-2000. is it possible to do that? keep the login with LDAP but only for a group of users?

also i've found that pricing goes from 2000 to 10000, we need 3000users estimated, do you have a quote for that?

Thx for your time and support.

GEF


Answers:
author: Davin Studer
body: This is how we have set up access to our Confluence instance. All of our groups in Active Directory that pertain to Confluence start with confluence. The confluence-users group gives user the ability to login to the wiki. All the other groups are for permissions. The setup below for the user object filter says that if you are not disabled and you are a member of the confluence-users group then you will be a synced user. For the group object filter if the group starts with confluence then it will be synced as a group. On the Confluence Global Permissions page make sure that confluence-users has the "can user" permission set. Finally make sure to only use confluence-users to grant login access.

```
Base DN:DC=OURCOMAPNY,DC=COM?Additional User DN:OU=Managed Users?Additional Group DN:OU=Managed Groups?User Schema Settings	User Object Class:	user?	User Object Filter:	(&amp;(objectCategory=Person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(memberOf=CN=confluence-users,OU=Confluence,OU=Managed Groups,DC=OURCOMAPNY,DC=COM))?Group Schema Settings	Group Object Class:	group?	Group Object Filter:	(&amp;(objectCategory=Group)(sAMAccountName=confluence*))
```


author: Milo Test
body: Ours also imported the entire AD catalog, but we made specific security groups just for Confluence, and we only use those when setting permissions.


author: Nic Brough -Adaptavist-
body: What rules are you using to filter the imported accounts?

For the quote, it's for 10,000 users, you can't do 3,000.

comments: author: Nic Brough -Adaptavist-
body: p.s. the filtering stuff I am thinking of is what @Davin Studer is explaining a lot better than me!


Tags: confluence-administration
How to find concurrent database connection in thread dumps?
Asked by david kreuter:

In order to analyse if the currently used database setup is sufficient for the running Confluence instance I need to see how much concurrent connections are used by the instance.

In the documentation is stated: "To assess whether you need to tune your database connection pool, take [thread dumps](https://confluence.atlassian.com/display/DOC/Generating+a+Thread+Dump) during different times (including peak usage). Inspect how many threads have concurrent database connections." - <https://confluence.atlassian.com/x/8fwB>

Whats the best way to find the number of concurrent connections in the thread dump? What are the keywords (class names) to search for?


Answers:
author: Alex Perez
body: Hi David,

Depending on you database connection method (datasource or direct JDBC), and your database, I'll suggest you to search for the driverclass of your database river.

In my scenario, using oracle I may search for "oracle.jdbc.driver".

Another option is the admin console of your application server: tomcat, jboss, weblogic ... Most of them have a option to see the current size of the datasources: min, max, current-in-use... etc.

HTH


Tags: confluence-administration
Failure message at signing up an account
Asked by Thomas Lieberherr:

Dear all

I'd like to open an account on <https://xincoforge.atlassian.net/login?dest-url=%2Fsecure%2FMyJiraHome.jspa>

But the failure message below alsways pop's up, even if I've entered the correct code from the pricture,

Failure message: "The email address provided is not from an allowed domain."

Can you help me please?

Best regards,  
Thomas


Answers:
author: Nic Brough -Adaptavist-
body: That usually means you chose to restrict the email accounts to certain domains when you set up the Cloud account. You should be able to see (and change) that at [https://xincoforge.atlassian.net/admin/signup](https://stepweb.atlassian.net/admin/signup) - make sure your email matches the rules there.

If you have not got the domains restricted there, then you should contact Atlassian Cloud support at <https://support.atlassian.com> - there have been a couple of times when the restrictions appear to kick in but don't actually get the right domains


Tags: cloud

confluence-cloud
Universal Plugin Manager 2.19.1 not showing plugins
Asked by Evan Overby:

I recently updated to UPM 2.19.1 while on Confluence version 5.8.4. Now when I go to Manage add-ons nothing is listed and I cannot can't change any of the fields. So I upgraded to 5.8.6 and still get the same thing.


Answers:
author: Evan Overby
body: Just to update this issue, I was able to follow this article and provide a workaround:

<https://confluence.atlassian.com/display/CONFKB/Manage+add-ons+menu+does+not+populate+after+upgrading+the+Universal+Plugin+Manager>

I found that the plugin causing issue is the English (US) Language Pack. I have updated to 5.8.6 to match my Confluence version but still no luck.

To get into manage plugins, I can change my language under my profile to English (UK) and everything works perfectly.

I will remove the plugin and install fresh after a Confluence service restart.


author: Septa Cahyadiputra
body: Hi Evan,

First and foremost, we need to exclude corrupted plugin cache as the cause of your issue by clearing plugin cache as describe here:

<https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache>

If the issue persist, please check the logs and see if there are any error mentioned. If you can post it here (publicly accessible) then feel free. If you can't, you should create a support ticket with Atlassian so our support engineer could review your logs (not accessible publicly) in confident.

Cheers,  
Septa Cahyadiputra


Tags: confluence-administration
Remove people tab from on demand confluence sites
Asked by Alicia Pena:

We have multiple projects with different customers who shouldn't know about each other. I created JIRA groups to cleanly separate them. But now if they go to their confluence pages all they have to do is click on people to see all of the customer names. I need that removed ASAP. Please assist.


Answers:
author: Alicia Pena
body: This indicates that Atlassian support needs to remove the tab for on demand by opening a service request: <https://answers.atlassian.com/questions/99620>


author: Alicia Pena
body: Are you saying this feature has been implemented and if I follow those links to put restrictions on spaces users won't be able to click on the "people" tab and view all users, or won't be able to auto complete user names with @?<https://jira.atlassian.com/browse/CONF-7837>


author: Christine Rivers
body: Sounds like they all have access to same space. You can restrict view access for a page with "Restrictions".

1. See <https://confluence.atlassian.com/display/DOC/Administering+a+Space>
2. See <https://confluence.atlassian.com/display/DOC/Permissions+and+Restrictions>
Enable email notifications in confluence when using @ symbol
Asked by Mario Pasquino:

When users are on a confluence page and want to comment to another user via the "@" symbol, our users are not receiving email notifications. How can we enable email notifications for this in Confluence?

Note: Our email notifications are working in JIRA when using the "@" symbol, but not Confluence.


Answers:
author: rohit jadhav
body: Hey, we are seeing similar issue and I have tried above steps too. Non of them helped. @Mario Pasquino is issue resolve? If yes then could you please add the fix details if you can.

comments: author: Bruno Tiago
body: Is it resolved?


author: rohit jadhav
body: Yes, unfortunately there was a bug in our code that was causing the issue.


author: Bruno Tiago
body: so, you've setted up the mail queue right?


author: Natalie S_
body: Have the email notifications previously worked? If so, have you checked to see if the mail queue is processing? If not, you can manually flush it in the admin console. I would also submit a ticket to support.
Confluence update issue
Asked by Hsu Yao Chang:

Dear all,

If our confluence is version 4.2.3, how can we preserver original data to update our confluence for version the latest ? Our Server is ubuntu server. Thank you.

issue.jpg

[](https://community.atlassian.com/t5/Confluence-questions/Confluence-update-issue/qaq-p/239037?attachment-id=8855){#link_11881e0ca10cab}  
[](/tnckb94959/attachments/tnckb94959/confluence-questions/40475/1/issue.jpg){#display_11881e0ca10cab_0}


Answers:
author: Luiz Maia
body: Hello there,

You should perform the upgrade replacing the installation directory. This keep your current data from home-directory and database.

You should follow the steps described on this guide: <https://confluence.atlassian.com/display/DOC/Upgrading+Confluence>

Let us know should you have any questions.

Thanks.

Kind regards,

Luiz Maia  
Atlassian Support

comments: author: Hsu Yao Chang
body: Dear Luiz Maia, We download the atlassian-confluence-5.8.10-x64.bin file and run it . But it always show the message as listed as below:The directory you have selected is not a valid Confluence installation directory.


Tags: confluence-administration
Gallery macro doesnt exclude/include images as per paramter
Asked by Rolf Eckardt:

we are on Confluence 5.7.3 and I observed that the gallery macro shows always all images attached to a space without respecting the exclude/include parameters. Is that a known feature ?


Answers:
author: Rolf Eckardt
body: I guess I need to be more precise: the gallery macro itself displays the pictures correctly. However when you double-click on an image within the gallery and start scrolling in full-screen mode then it shows all pictures on the page which is confusing.
Is there a way to export all child pages as individual PDFs?
Asked by Milo Test:

I know how to export them all as one ginormous PDF, but I want each page exported separately as though I did a single Export to PDF for each.

I just want to batch export all the pages so I don't have to export each one individually.


Answers:
author: Midori
body: The Confluence Commandline (CLI) plugin has an action that exports one page to PDF. You could add a little scripting around that, and voila!

See: <https://bobswift.atlassian.net/wiki/display/CSOAP/Reference#Reference-exportPage>

comments: author: Milo Test
body: After exploring this option, it would take quite a bit of coding to make it possible for end users to use. It would have to export the pages to the Confluence home directory on the server, then upload them to the space as attachments.

At that point, it wouldn't be convenient for end users as it would require a two-step process for them: Click button to export, then click Download all from the Attachments view. I might as well just take the time to export and upload them all, which kind of defeats the purpose of being able to just export in the first place as there would be extra copies of the same information.

In the end, I've created an improvement request: <https://jira.atlassian.com/browse/CONF-38735>


Tags: bulk-edit

export

pdf
Confluence Team Calendars - Cannot add 'Jira Agile Sprint' event type to calendar
Asked by matt cruger:

A user cannot add the JIRA Agile Sprint even type to a calendar. Whenever they try to, the project dropdown is blank. It won't find any projects for the user to find sprints from. The user is an admin on the project, and admin on the board, and the project has the administer projects permission including the project admins.

I'm stumped, and cannot find any documentation that lists the required permissions for adding a JIRA Agile Sprint even type. Outside of the JIRA project and board admin permissions, I'm not sure what else you could need.

Any ideas?


Answers:
author: Jai Cortez
body: It is disabled by default. Go to confluence administration \> general configuration \> manage add-ons \> team calendars \> configure \> event \> enable.


author: Pieter Jacobs
body: I'm having exactly the same problem.

Any help anyone?


Tags: confluence-administration

jira-administration

jira-software

team-calendars-for-confluence
Why do I not receive an e-mail or a workbox notification when I am mentioned on a page on the Wiki?
Asked by Beatrice Land:


Answers:
author: Beatrice Land
body: 35/35 enabled


author: Milo Test
body: General Configuration --\> Manage add-ons --\> \[change User-installed to System in the pulldown\] --\> Confluence Mentions Plugin.


author: Beatrice Land
body: Yes I get notifications when pages I am watching are edited by someone else. Where do I view my Confluence Mentions plugin settings?


author: Milo Test
body: Do you receive notifications when pages you are watching are edited by someone else? If you don't, then the email settings are probably not configured correctly.

Also, make sure that neither the Confluence Mentions Plugin nor any of its modules are disabled.

Another possibility is if you have two accounts, e.g. both a user and an admin account, people might be mentioning the wrong account.


Tags: confluence-administration