youngmon/atlassian-qna huggingface dataset:
Confluence as documentation and content management system
Asked by Mohamed Shoeb:

I have many design and interface documents in MS word Document format and we started a POC to migrate to Confluence, we are using it for the first time and here is the issues i found:

- the rich word documents when migrated i found following problems:

* missing Heading numbering
* all deep nested paragraph numbering are corrupted
* there is no rich auto numbering
* for tables i tried to find paging feature for big simple tables \~ around hundreds rows
* huge effort to adjust web page to reach acceptable level and not word level

i found paid plugins to solve such issues. but i have the following concerns:

* why this basic editor features does not exist in confluence out of the box?
* if confluence is really meant for word like web pages documentation or not?
* anyone succeeded to migrate MS Word rich documents to Confluence before?
* if Documentation is not a use case for confluence what confluence can be used for?
* is there atlassian product for rich documentation web pages?

i was happy and had high hopes when i found "import word document" option out of the box feature in Confluence but after i saw the result i am really surprised that i have to buy more new plugins to adjust basic editor features!!!


Answers:
author: Bill Bailey
body: Hello Mohamed, first a disclaimer. I hate Word. ;-)

You cannot compare the the two because they have some fundamental differences. With Confluence, you are basically editing in HTML. And Confluence wisely separated out the format from the content. All the formatting is controlled via CSS at the space and global level. This separation ensure a consistent corporate look and feel.

Numbering is an issue in HTML, so you have to live with what Confluence can do.

I have used Confluence for documentation for a decade (I am a technical writer), and came from a FrameMaker background. I love Confluence because it makes it so much easier to get SMEs to edit content and get reviews. Nearly all our customer facing documentation is generated using Confluence (exported to PDF), Yes there are limitations, but the speed of generating documentation outweighs the limitations.

To successfully import Word docs, you must first clean up the Word source, knowing what Confluence can and can't do. And then using the source editor in Confluence, I have a number RegEx routines I use to clean things up.

And not sure what you mean by rich documentation web pages. They are pretty rich if you through in your own CSS, user macros, and some plugins.

Take a look at this article that gives an indepth view of importing Word docs: [Michelle-s-quot-Five-Stages-of-Word-Import-quot-Survival-Guide.](https://community.atlassian.com/t5/Confluence-articles/Michelle-s-quot-Five-Stages-of-Word-Import-quot-Survival-Guide/ba-p/1584915)

She doesn't talk about using the source editor and Regex, which I highly recommend as it can save A LOT of time.


Tags: confluence-server

server
Export bpmn xml from draw.io
Asked by Neil Venn:

I have created numerous diagrams using the bpmn shapes. We are possibly moving to a dedicated process modelling application (Signavio). I would like to be able to export the bpmn xml from draw.io in confluence so we can later import to Signavio. The Export functionality i have found on the File menu only seems to generate xml that describes the diagram - not the bpmn specifically.

Any ideas on how i could solve this?


Answers:
author: Marija Radovic
body: Hi Neil,

it is not possible to export draw.io diagram as BPMN file.

Kind regards,

Marija


author: Nelli Velker_Communardo_
body: Hi all,

my question is exactly in the other direction.

Is it possible to transfer data from signavio to draw.io?

Kind regards,

Nelli

comments: author: Florian Bauer
body: Hi Nelli,

have a look at [Flower BPMN plugin](https://marketplace.atlassian.com/apps/1220753/flower-process-workflow-automation). It can import bpmn files from Signavio - see [docs](https://flower-bpm.com/docs/user-manual-flower#import_your_bpmn_file)

![How to import a BPMN model](https://flower-bpm.com/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fhowto-import-bpmn-model.7008a2f5.gif&w=1920&q=75)

Cheers,

Florian


Tags: confluence-server

diagram

draw.io

export

server
Confluence base URL Not working on Wildcard SSL
Asked by Admin KavNiya:

Hi,

I am using wildcard SSL for all my sites and products, the same I used in confluence. But the Base URL is not working in my Wildcard SSL.

I have followed the same steps given on this site <https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html>

My HTTPS base URL says the site can't be reached. Can anyone help me with this?


Answers:
author: Admin KavNiya
body: now I fixed the HTTPS on Wildcard by adding the Keystore path as Confluence JRE location. But I cant redirect port 8443 to 443. Is there a way to fix this?


Tags: confluence-server

server
Configuring the customer portal in Confluence
Asked by Hari Krishnan:

As part of the product development cycle, we are planning to set up a portal for different stakeholders to see the product-related documents and serve as a knowledge base for them to know more about the product. Also, this will be the starting guide for the new joiners to the team.

To achieve this I am searching for portal capability in confluence and I heard about Confluence knowledge base space.

May I know what will be the best approach, do we have any portal option in Confluence?


Answers:
author: Matt Reiner [K15t]
body: Hi [@Hari Krishnan](/t5/user/viewprofilepage/user-id/3000118)

Confleunce is a fantastic tool for this purpose. It sounds like all your content could be put in just one space, or, if you have multiple products or major modules, you might separate your content into a few spaces.

* Will this content only be accessible internally?  
  Also, will your stakeholders be OK with the Confluence UI, or are you looking for a different user experience?

As far as the content creation side goes, you might want to check out our [guide for writing documentation in Confluence](https://www.k15t.com/rock-the-docs). Your teams might find the Collaborative Writing and Content Reuse sections particularly useful.

comments: author: Hari Krishnan
body: [@Matt Reiner \[K15t\]](/t5/user/viewprofilepage/user-id/2246048) thanks for the reply.

The primary focus is the internal users. The new joiners and the other people can go through the documents(pages) and get them an idea about the product.

If we want to share this with any other stakeholders outside the product \& tech team, what will be the issues we may face? Any accessibility issues related to the roles?

What about Confluence knowledge base feature?


author: Matt Reiner [K15t]
body: Hi [@Hari Krishnan](/t5/user/viewprofilepage/user-id/3000118)

I think Confluence is a good fit for your use case. For anyone outside the team, you can give them a Confluence user (at cost) so they can access the content as well. You can [use user groups](https://confluence.atlassian.com/doc/adding-or-removing-users-in-groups-138321.html) to [give all outsiders only read-access to the content in your Confluence spaces](https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/). If you only need to share just a few pages, you could consider using [public links](https://confluence.atlassian.com/ge/public-links-979425312.html).

There isn't really a knowledge base feature in Confluence. Really, Confluence is a wiki that a lot of teams use as a knowledge base. Especially if you limit people's editing access, this will feel a lot like other knowledge base apps out there. That said, I always recommend not limiting edit access wherever possible, so anyone can contribute.


Tags: cloud

confluence-cloud
Archived cards
Asked by maudim61:

When you delete a board, all archived cards are automatically permanently deleted?


Answers:
author: maudim61
body: Hi Krisz, I'm talking about permanently deleting a board.

Thanks

comments: author: Krisztian Kovacs
body: Hi there,

well sad news then, cards are tied to the boards:

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/13553i710F7850E07AC194/image-size/large?v=v2&px=999 "image.png")

But you can bulk move issues using lists (which is still a pain, I know...).

I hope this 'helps'.

If you let me know the reasoning behind deleting boards, maybe we can figure out something (a workaround).


author: maudim61
body: It's OK Krisz. I first archived cards and then I deleted the useless parent board. I just wanna be sure there's no garbage left unchained.

Thank you.


author: Krisztian Kovacs
body: Hi there,

Are you talking about closing boards or permanently deleting them?  
When you close boards, all cards remain searchable and not deleted.

Cheers,  
Krisz


author: Krisztian Kovacs
body: hi [@maudim61](/t5/user/viewprofilepage/user-id/580558),

Oh it's good news then. :)  
All cards will be gone then.

Cheers,  
Krisz

P.S.: if you think my answer is useful,  
please consider accepting it.  
I'm going for the high score.
Alter which notifications I'm emailed about
Asked by Amelia Nestler:

Hello! I'm trying to figure out how to tweak email notifications so that they work better for me. I see where I can change my email frequency, but not where I can change which kinds of things I'm emailed about.

Specifically, I only want to receive emails if I'm purposefully tagged.

I'd also be interested in receiving notifications when someone does anything on specific boards, but not other boards. In other words, when it's a project I'm directly managing, I want to know everything that happens, but otherwise, I'm fine just seeing it in my notifications after I'm on trello.

Is this possible? Thanks!


Answers:
author: Mike
body: Hi Amelia,

At this time, it's not possible to control which types of notifications generate an email and which don't. If a notification is generated by Trello and you don't read that notification inside of Trello within a minute or so, Trello will send you an email about the notification.

You can control what events you're notified about by carefully subscribing or unsubscribing from boards, but if Trello generates a notification, you'll probably be emailed about it.

One option to consider is disabling email notifications, and then using something like Zapier to create additional rules. For example, if you disable email notifications entirely for Trello, you could then create a Zap that watches your Trello notifications for @mentions, and when it sees one, Zapier can email you instead of Trello.

That's a bit more work to set up and manage, but should get you what you're looking for!
Trello board snapshot at a certain date
Asked by Yael Cohen:

Is there a way to look at the way a dashboard looked on a certain date? Meaning which cards were in which columns? This is assuming nothing was deleted just archived


Answers:
author: Jerry Bixman
body: You could make a copy of the board and label it with a date.


author: Mike
body: Hi Yael,

That's not currently possible in Trello, unfortunately, but I'll let the team know that's something you're looking for!
@mentioning a user once sends them notifications for all subsequent comments in a task
Asked by Tommi Horttana:

I'm not subscribed to a task, but sometimes my team mates want to ask me something anyway, so they @mention me. I get the notification fine. The problem is, this seems to, for all intents and purposes, invisibly subscribe me to the task forever - I get notifications as if I was subscribed. I'd like to only get notifications for the comments where I'm specifically mentioned, to avoid getting distracted by matters that don't concern me. Is there any workaround to this? Subscribing and unsubscribing to the task didn't help.


Answers:
author: Krisztian Kovacs
body: Hi [@Tommi Horttana](/t5/user/viewprofilepage/user-id/1181443),

as far as I know, you'll have to unsubscribe manually.

<http://help.trello.com/article/799-subscribing-to-cards-lists-and-boards>

There was another thread about the pain: <https://community.atlassian.com/t5/Trello-questions/I-m-being-Automatically-Subscribed-when-I-comment-on-a-card/qaq-p/663526>

I hope this 'helps'... well at least answers your question.

Cheers,  
Krisz

comments: author: Tommi Horttana
body: Hello Krisz,

Thanks for the response, and sorry if I was unclear. I'm not actually subscribed to the task - it just behaves as if I was. So I can't manually unsubscribe because I'm not subscribed in the first place...

As for the other thread, I've never seen this "*Subscribe me to updates on this card*" checkbox, and even now that I looked for it, I couldn't find it. But it doesn't seem to match my problem anyway, since it sounds like you actually get subscribed to the task if you check that box.


author: Krisztian Kovacs
body: Hm. Interesting. I only get notifications of mentions and then nothing. I keep wondering if there is something I don't remember, some sort of auto subscribe feature.

Are you using business class maybe?


Tags: mention
Can we restore deleted comments & description?
Asked by Timothy John Chandra:

Trello card has description \& comments. How if someone accidentally deleted it. Can we restore?


Answers:
author: Krisztian Kovacs
body: Hi there,

sadly I don't think that's possible. Trello doesn't track comments, only where the card was. Not even assignees are tracked.

This kind of logging is Jira territory.
Is there a way to associate certain emails with certain boards or teams in Trello?
Asked by Daniel Bingham:

I have two emails associated with my Trello account: my work email and my personal email. I use Trello for both work and personal projects. I'm a member of several organizations and I'd like to associate different emails to different organizations. I'd like my work email associated with my work organization and my personal email associated with the others.

I don't want to create two accounts because I'd like to be able to readily bounce between the work boards and my personal ones (which I use as my daily TODO list). I'd just like to associate different emails with different boards and have the subscribed notifications go to the appropriate email.

Is there currently a way to accomplish this in Trello?


Answers:
author: Timothy
body: Trello does not support this yet. I personally have two different browsers opened; one for each account. Similar request:

* <https://community.atlassian.com/t5/Trello-questions/quot-Toggle-quot-between-two-separate-Trello-accounts/qaq-p/578729>
Way to tag a comment that requested an action
Asked by Shannon Ware:

On a given card, I often ask question that needs a response. Is there a way to label or flag a comment I have made so that I can search for them? That way I can see if any have not been answered?


Answers:
author: Krisztian Kovacs
body: Would a custom field be okay (answered, pending)?

I don't think there is an automated way but if you're okay with flipping a switch manually, custom fields usually help.

Let me know if this is something that would work for you.

Cheers,  
Krisz
Why is "watch" the only option I have for a board, list or card?
Asked by Jason Hubbard:

I've been a Trello user for a while but recently the option to subscribe to a board, list or card is now off and unavailable. The only option I have is to "watch" one. How do I enable subscripting again for my account?

![Screen Shot 2018-01-25 at 9.03.31 AM.png](/t5/image/serverpage/image-id/13329iF385C7AB87E61EEF/image-size/large?v=v2&px=999 "Screen Shot 2018-01-25 at 9.03.31 AM.png")![Screen Shot 2018-01-25 at 9.03.46 AM.png](/t5/image/serverpage/image-id/13330i760189CAAF171629/image-size/large?v=v2&px=999 "Screen Shot 2018-01-25 at 9.03.46 AM.png")


Answers:
author: Dan Lew
body: Hello there! We've been experimenting with new words for "subscribe", such as "watch" and "follow". They all do the same thing, we're just seeing if rephrasing the feature will attract more usage.

comments: author: Amy J Laack
body: I am seeing the same thing for a recently added team member. Watch rather than subscribe. Problem is, that new team member is "watching" the board and is NOT receiving any email notifications, even when they are sent using @board. Help!!


author: Shilpa Varghese
body: I have the same issue. Have you found a resolution?
How to create a calendar entry when a member is tagged?
Asked by David Peterson:

Hello,  
I am looking to utilize Trello for my small business and want to implement what I think is very simple functionality, but I can't get it setup properly.

I would like to simply send a notification and create a calendar entry when someone is tagged on card creation. And then if possible a notification when x amount of time is left and one if the task has passed the due date.

So for example, I tag John Smith in a task, it would create a calendar appointment in a sub calendar that he is subscribed to so that if he checks his calendar overview for the week he sees all needed tasks.

The main idea is to be able to create tasks that my employees can easily access on their mobile phones. My business is a gym so employees always have phones on them and very rarely use computers.

It is important that it only performs the actions when they are tagged so that they aren't being spammed on their phones whenever any cards are created.

As of right now I have found zap (on zapier) that will create a google calendar appointment whenever you are tagged and there is a due date. This is great, BUT I can only specify username per login. As in I can do it for myself, but not employees.

I have also seen a notification bot for slack (which we use as well) but I don't see any functionality to isolate it by tagged member names. Something like a PM to the member when they are tagged would work well.

I am sure that this is something that others have setup at some point. If it requires an account upgrade (I am at gold right now) or utilizing another software I would most likely be game as long as any costs are reasonable.

Thanks for the help. I look forward to really using Trello to keep the team organized and productive!


Answers:
author: Mike
body: Hi David,

This sort of function isn't natively possible in Trello, so I can't give you specifics on how to set it up, unfortunately. Have you checked out Butler for Trello? <https://butlerfortrello.com/>

Butler allows you to set up automations and actions based on certain events in Trello, and might be a good option. I don't know that Butler will be able to create calendar events, though. To do that, you might need to set up separate Zaps for each employee---that's a technique that we've used in the past at Trello, to setup complicated sequences of events, and then duplicate them for each person.

Natively, Trello's board calendar view will show all cards on a board, not only for a specific person, though the view can be filtered on the web. If you sync that calendar over to another service, all cards on the board will be there.

The Trello mobile apps can also filter for cards assigned to any specific person, so that may also be a good option to consider, so they'll only be viewing their cards on a board!


Tags: notification

team-calendars-for-confluence
Interview with 5 Trello users
Asked by Shrey:

Hi Trello community! A group of us at Atlassian are looking to connect with 5 individuals to understand how they create content and organize it. If you have 1 hour to spare on Friday, 1/26/2018 (yep, that's this week!), we'd love to offer you $100 in exchange for an interview (either in person at our Mountain View, CA or via video conference).

If you'd like to be considered, please click the link below to grab one of our available time slots. Happy Trello-ing!

**[Interview Sign-up](https://calendly.com/atlassiancollab/60min/01-26-2018)**

PS: Please note that the participation requires you to sign a non-disclosure agreement.

Atlassians


Answers:
author: Matthew N
body: Dang, I missed this!
Change card status
Asked by Cliff Parker:

Hey,

I've got a multiple boards set up, all with 3 lists (to, doing, done). I'm running placker for dashboards cross all boards. However I'm having issues.

How can I either:

a) Change a card status (when I move it to the done column, I don't want it marked complete

b) Set the default card status for a list?

Thanks!


Answers:
author: Mike
body: Hi Cliff,

When you say "card status," are you referring to marking a due date as complete? That's the only form of "status" in Trello.

Marking a due date as complete will never happen automatically, so when you move a card to the Done column, the due date will remain incomplete until you check the box.

When you add a due date to a card, it will always be incomplete initially, and that's not currently configurable!

comments: author: Cliff Parker
body: Hey,

There's a status field on the card when opened. Near the top next to the label field. That's the one I'm referring to.

Thanks


author: Mike
body: Hi Cliff,

<br />

I see! That sounds like your team has a "Custom Field" set up, as there's no "Status" field natively available in Trello.

Setting a default for a Custom Field isn't available right now, and I still wouldn't expect the status field to change automatically based on a list change, but your team might have some additional automation set up (perhaps via Butler) that's affecting that. If that's the case, whatever system is affecting those automations should be configurable to however you want it to work.
I subscribed to a card, but don't get an email notification
Asked by Christian Meichsner:

Hi,

(1) I created a card

(2) I subscribed to the card

(3) I sent an email to the card's email address (see screenshot)

(4) BUT I don't get notified via email about the (3)

My setup states that notifications are sent out immediately

Thanks

Kind regards

Christian

![Selection_124.png](/t5/image/serverpage/image-id/13300i9786937A5F8B1716/image-size/large?v=v2&px=999 "Selection_124.png")


Answers:
author: Mike
body: Hi Christian,

Trello won't notify you of actions that **you** take, as it assumes you already know about the event, because it knows you did it. It's not currently possible to enable this, unfortunately, but I'll let the team know that's something you'd like to see.

comments: author: Christian Meichsner
body: Hi Michael,

thanks for gettin' back on me. Unfortunatelly I also don't get notified when somebody else (with another emai adress) sends an email to the card's address.

Does the restriction you pointed out also apply to emails sent by others?

thx

christian


author: Mike
body: Are they sending to the same email address as you? Board and card email addresses are unique to each person, so if anyone else emails the same card address, yours, Trello will still treat the action as being taken by you. Other people could use their own card email address---in that case, the action would be taken by them, and you'll be notified of that!


Tags: email

notification
rename an archive
Asked by ALBERTO BUHO:

hi! i wwant to ask for, rename an attached archive (pictures, pdf...) into pc app.

i discovered that is possible at android app, selecting a picture-\>rename. but i didn't find this option on PC....

can someone help me? ;)


Answers:
author: Mike
body: Hi Alberto,

You can click on the text of the attachment name to rename any file attached to a Trello card:

![Screen Shot 2018-01-29 at 10.42.35 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/13457iB7ADAFE63C8E1AFB/image-size/large?v=v2&px=999 "Screen Shot 2018-01-29 at 10.42.35 AM.png")
Looking for Mobile App features regarding attachments and comments
Asked by Mario Reyes:

Windows application has more features than the mobile application.

For the mobile application is there a way to toggle hide/show the attachments?

I have cards with 20+ attachments and takes awhile to get to the comment section.

Is there a way to sort the comments or apply some filtering or search features, as oppose to go through each comment one by one?


Answers:
author: Mike
body: Hi Mario,

These are great questions---at this time, neither of those features are possible within Trello, but I'll make sure to let our mobile teams know those are features you're looking for!