youngmon/atlassian-qna huggingface dataset:
Trouble Syncing Google Calendar with Trello ? Need Assistance
Asked by Haitam:

Hi Trello Support,

I'm having trouble syncing my Google Calendar with Trello, even though I've tried using Planyway and the premium version. Unfortunately, the issue persists.

Could you help me get my Google Calendar and Trello synced up? I'm open to using Planyway or any other tools that might work.

Thanks a lot for your assistance!

Best, Hanzo


Answers:
author: Augusto Lisboa
body: Hi Hanzo, there are a few options that you can use:

* Native Feature: [Using Trello with Google Calendar](https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/). This option usually has some delay in update due to the Google Calendar refresh rate.
* Third Party integration by Unito: [Two-Way Sync](https://trello.com/power-ups/620422ba06122a0cfc5cd3dd/google-calendar-trello-two-way-sync). Some users prefer this option due to delay.
* Third Party PowerUp by Mig: [Google Calendar Sync](https://trello.com/power-ups/64b4401f579fae7ab70c0314/google-calendar-sync). No experience with this one.

There are a lot of other options that can help you sync those calendars. But please let me know if some of those fit your needs. :D


Tags: cloud

google-calendar

trello-cloud
the videos are not loading
Asked by Jennifer:

All of a sudden I am not able to watch or share any video from Trello on my Iphone mini 13. It has worked fine for months, but. now it is not letting me view or share ANY video at all.


Answers:
author: Augusto Lisboa
body: Hi, Jennifer! Welcome to the community.

The procedures described in "[Troubleshooting for the iOS app](https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/)" may fix this issue. Can you please check it and let me know?


Tags: cloud

confluence

trello-cloud
Can?t open attachments
Asked by Pascale Lemmers:

Hi guys, I can't open attachments anymore in my account. Has anyone else had this problem?

Thanks in advance,

Best,

Pascale


Answers:
author: vikram
body: Hi [@Pascale Lemmers](/t5/user/viewprofilepage/user-id/5592733)

Welcome to Atlassian Community

Is your attachment is any specific file types that are not supported by your phone/PC(device) or the device is not having any app to open the file.

Try to check the below link for attachments documentation.

[Why can't I open file:// links? \| Trello \| Atlassian Support](https://support.atlassian.com/trello/docs/why-cant-i-open-file-links/)

if still have problem write to <https://trello.com/contact>

with Regards

Vikram P


Tags: cloud

trello-cloud
Security concern
Asked by cornel_prisecaru:

Hello,

I'm facing the following issue. Every time I login in my trello app on android, I see 2 devices logged in (in atlassian account, on manage my devices page). For example, it the screenshot bellow, I am logged in 2 android devices (native app) which i recongnize, and 2 mobile devices with android 10, which I don;t recognize.

Is this normal?

![image.png](/t5/image/serverpage/image-id/347408i801051F595F68863/image-size/large?v=v2&px=999 "image.png")


Answers:
author: Renato Fagaraz
body: Hi there!  

No need to be concerned, this is well documented in our article here - <https://support.atlassian.com/atlassian-account/docs/manage-recently-used-devices-for-your-atlassian-account/>
> If you've logged in using a mobile app, **you'll see a listing for a web login as well as your mobile login** because mobile logins are completed through a browser.  


Tags: cloud

trello-cloud
Location Field On PC
Asked by Brian Black:

Hello!!! I am on the free service. Whenever I use the app, each card has a field for "location" and I can drill down on the map or type in an address. It is awesome and easy.

When I'm on my PC, a new card does not have that feature. This is the case if I am using the PC app or if I'm accessing the card via my browser.

Please tell me what I'm doing wrong.

Thank you very much.


Answers:
author: vikram
body: Hi [@Brian Black](/t5/user/viewprofilepage/user-id/5440990)

Welcome to Atlassian Community.

There might be some issue with the app on desktop.

please uninstall and install.

or write to

<https://trello.com/contact>

Vikram P

comments: author: Brian Black
body: I cannot contact support because I am on a free plan.

Furthermore, I just uninstalled and reinstalled the app and still no location field.


author: vikram
body: [@Brian Black](/t5/user/viewprofilepage/user-id/5440990)

Oh ok you are on free plan.

I think map/location are not part of free plan

please check the below URL

[Which Trello Plan Is Best for You? Our Pricing Guide Can Help \| Trello](https://trello.com/pricing)

vikram P


author: Brian Black
body: ![IMG_0806.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/347436i9E74420A846394DA/image-size/large?v=v2&px=999 "IMG_0806.jpeg")


author: Brian Black
body: That screenshot is from the app.

But on PC, the location field does not show up


author: vikram
body: Hi [@Brian Black](/t5/user/viewprofilepage/user-id/5440990)

On the PC, Location functionality is not provided by Trello for free plan

you can check that from below url.

[Which Trello Plan Is Best for You? Our Pricing Guide Can Help \| Trello](https://trello.com/pricing)

vikram P


author: Brian Black
body: Well, earlier I uploaded a screenshot from the app on my Iphone that shows the location field. Furthermore, I am using the location field on my cards.

Please understand, I have it for cards on my phone but not cards on my pc.

Finally, I think you are confusing "map view" while I am talking about a location field within cards.

Please look at the uploaded screenshot because I believe you are not correct.


Tags: cloud

trello-cloud
Is there a way to request a takedown on a trello, Theres a trello with personal information.
Asked by Scopfy Scythe:

There is currently a trello that has personal information, 18+ content, and more attached to it. Aswell as pedophilia, Allegations and more. is there a way i can report it to request it to be taken down.


Answers:
author: vikram
body: Hi [@Scopfy Scythe](/t5/user/viewprofilepage/user-id/5592588)

Welcome to Atlassian Community.

Please write to

<https://trello.com/contact>

so that they can do the needful for you.

Vikram P

comments: author: Andy Heinzer
body: While the support team might be able to help as well, you can always email abuse@atlassian.com and our anti-abuse team will review reports sent to that address. We are unable to respond to reports send to that mailbox, but you can still report any site that is violating our terms of service.


Tags: cloud

trello-cloud
Use a calendar
Asked by Valery:

I have a table per client. For each client I have tasks to accomplish, in progress, or completed. I would like to assign tasks to a collaborator. AND that the collaborator has a specific day, September 24 for example for this client. He will have to do a maximum of tasks on September 24, but on September 25 he moves on to another client.

I would like that on the calendar view, the collaborator sees which client he has to work on today and the priority tasks

Than you for your help!


Answers:
author: Renato Fagaraz
body: Hi, Valery!  

I'd recommend making your collaborator a member of the cards with all tasks! This will make them highlighted in your Calendar Views when looking at cards due on that date!  

<https://support.atlassian.com/trello/docs/adding-a-member-to-a-card/>

This will also allow your collaborators to see all cards assigned to them without having to access the boards by going to <https://trello.com/my/cards>.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349353i3658C2C093DFFE21/image-size/large?v=v2&px=999 "image.png")


Tags: cloud

trello-cloud
How can I see when the automation on the free version will start working again ? :)
Asked by ??????? ???????:

How can I see when the automation on the free version will start working again and where I have exceeded the norm?

I started using automation as a beginner and suddenly after 10-20 commands they stop working and it says that my limit is all, but what is it? How can I understand it? And when will it be updated and where can I see it? Also how to make so that the cards with the date today mixed in the column today ? because I have long searched and tried, but never found such a command so also the limit is over )))) thank you for your future answers, you really help to advance in the use. Translated with DeepL.com (free version)


Answers:
author: Daniel Joseph
body: To check your automation limits and usage in the free version, go to the "Automation" settings in your tool's dashboard. For Trello, view limits under "Butler" commands. If you've exceeded the limit, it resets monthly.

For arranging cards with today's date in a specific column, use automation commands, but advanced options might require upgrading to a paid plan.

comments: author: ??????? ???????
body: Thank you, but please write how the rule should look like that when the number occurs, it would be mixed in today, and if the business tomorrow, it would be mixed in tomorrow column?  


author: ??????? ???????
body: It's just that I keep doing it and doing it and it's not working.


Tags: automation

cloud

limit

trello-cloud
Deleting purple lines in formating
Asked by Emily Castleberry:

Hello!

When i copy and paste information from Trello to an email it adds purple lines like highlights the text. How can i get rid of this? It stays on the email.

Thanks!


Answers:
author: Camilo Galleguillos
body: Hi, Emily!

You can use Ctrl+Shift+V (Cmd+Shift+V in Mac) to paste the text without formatting. This shortcut can be used in general in any case where you get unwanted formatting when pasting text.  

|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 "cgr-sr-badge") | #### Camilo Galleguillos {#toc-hId-373490090} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |


Tags: cloud

trello-cloud
Dependency version compatibility tracking
Asked by shall:

Hello,

Is it possible to use Compass to track version compatibility of dependencies? If this isn't an explicit existing feature, can anyone recommend a way to do this with existing features?

Example Use Case:

If a new version of a library component is released that breaks compatibility with an application that uses it as a dependency, can this information be stored in Compass? If the application is updated to work with the new major revision of the library, can the version at which compatibility changes be tracked?

This use case seems to come up particularly often when using 3rd party / external components as dependencies for in-house developed components. It's important to know which versions we're using to build our products and track when things get updated in potentially code breaking ways.


Answers:
author: Adam Setch
body: We're in the process of implementing two types of custom metrics / scorecards that are related to the OP.

1. Metrics on amount and/or type of open [Renovate Bot](https://docs.renovatebot.com/) pull requests
2. Metrics for a few key library versions which we either want teams to adopt / migrate to, or avoid (deprecated, breaking changes, etc).
Issues with the Compass-GitHub Integration
Asked by Kasey Dionne:

Hi there!

I am having some trouble integrating GitHub with Compass.

We have installed the GitHub app in Compass (making sure the correct repository was connected), and added the link in the repositories section of the component's overview page. However, it still doesn't seem to be picking up any activity or build events.

Are there any steps I'm missing?


Answers:
author: Kelvin T
body: Hi Kasey,

This is Kelvin from the Compass Support team. I hope you're doing well today! To provide you with the best assistance possible, could you please open a private chat with us? For this, open your Compass instance and you will see a blue bubble in the bottom right corner. Just click on it and click on "Send us a message" and send the same message reported here :)

We'll need to gather some private information to help with our investigation, and it's best to keep that confidential within the chat.

Thank you so much for understanding, and I look forward to chatting with you soon!


Tags: github
Owner Team Not Visible in Component List
Asked by Dan Walker:

Hello,

How can I create a component through the API with an Owner Team that shows up in the Component List?

I added a number of components through the GraphQL API and have updated the ownerId field with a Team ID. It is showing when I click into my components but it doesn't show up in the component list screen. If I query the component through the API I also see the team show up as the ownerId

Thanks,

Dan


Answers:
author: Sarah Bland
body: Hi Dan! Sarah here from the Compass Engineering team. This is a bug on our end that we're working to fix, but in the meantime we do have a workaround that has worked for other users. When you're updating the owner ID, instead of using the format `ari:cloud:identity::team/${teamId}`, try using `ari:cloud:teams::team/${teamId}` (with the same teamId). Please respond to let me know if this doesn't work for you or you have further questions!

comments: author: Dan Walker
body: That workaround seems to work. Thank you!
Announcements Target Date field restrictions
Asked by Chad Griffith:

Hi all,

I apologize if this has been posted anywhere already; I did a quick search and couldn't find anything relevant.

We have been trying out Compass a bit. I created an announcement about a service upgrade we were having; that worked perfectly.

Well, it turned out the service upgrade did not happen yesterday evening as planned.

So I created another announcement on this component this morning regarding this. Currently it seems that the Target Date field is restricted to current date and future dates. I really wanted to make the target date yesterday because that is when the upgrade was scheduled for and also when it didn't happen.

Is it possible to remove, or relax this restriction somehow?

Or also, do you think that this isn't the type of thing we should be putting in Announcements? It seems ok to me, but I am new to dev portals, etc.


Answers:
author: Laura
body: I'd write into the "todays" announcement, that the upgrade did not work as expected. This would be scheduled for today.

Then I'd create another announcement with a future date, when another attempt will be made for the upgrade.

I think announcements are not ment to be dated in the past. They are news for the (recent) future


author: Luke
body: +1 to [@Laura](/t5/user/viewprofilepage/user-id/3893949) 's answer.  

You may also consider using the [Activity Feed](https://developer.atlassian.com/cloud/compass/components/what-is-an-activity-feed/) to display*actual events* that have occurred. At the moment 'other events' will need to be populated through the [API.](https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/)   

I see that there could be value in connecting Announcements with the Activity Feed to view all past announcements. As the target date of an announcement passes, the announcement might appear on the feed, and the date adjusted if necessary.  

<br />


Tags: announcement

plan

upgrade
Is there an option to Import Teams ownership to a component
Asked by Stevo Milosevic:

So I don't have to manually tie this 500 times


Answers:
author: Luis Plaza
body: I saw your post about orphaned components and wanted to share my experience with a similar situation. I had a lot of orphaned components in Compass too.

To manage this, I deleted the orphaned components and reloaded them with the Team owner's ARI attribute. I used the GraphQL API to perform both the mass deletion ( paginated query + mutation) and reloading actions ( mutation with a csv as source of data).


Tags: graphql
Dependencies limit
Asked by Chad Griffith:

Hi there,

I've been trying out Compass recently and came across a limit of a Component having 25 dependencies. I was wondering if there was currently any reason for this or if it still arbitrary.

We still have some monolith applications that end up depending on more than 25 libraries/services, so it would be nice to double this if possible.

Thanks!


Answers:
author: Jay Gurnani
body: Hey [@Chad Griffith](/t5/user/viewprofilepage/user-id/4942373) ,   

Thanks for reaching out and providing feedback! I have added your site to a cohort that allow for up to 200 dependencies. Let me know if this doesn't work but you should be able to add more than 25 dependencies now. Does this meet your requirements?   

Thanks,

comments: author: Chad Griffith
body: Yes, that should be perfect!

I just tested and seems to work great. Thank you!


author: Abhaykumar Patil
body: [@Jay Gurnani](/t5/user/viewprofilepage/user-id/4003213) , Since Compass is now available in GA. Would still there be a limit with standard license?


Tags: component

dependency
General UI-related questions with regards to custom fields
Asked by Stevo Milosevic:

* it seems we cannot create a custom field as a dropdown - you can create field types such as Text, Number, and Checkbox which is basically a boolean. The best we can do is create 5 checkboxes: for iOS, Android, Cloud, Ops, and Mobile to differentiate between our platforms

* even following this way - it seems there's no way to import these values via the standard import - except for Entity name, Entity type, and Entity description

* The rest would have to be edited manually (which is quite a hassle for the 500+ components we have) as it seems Compass does not provide any bulk update

* There appears to be no option actually to search components by the created custom field


Answers:
author: Andrew Freedman
body: Hey Stevo, thanks for calling this out.

1. Correct, we kept the custom field types very basic. Our thinking was that scorecards are the place where policy should be captured. If you define a list in custom field config then that fragments that policy into two places. We still need to add the ability to set a scorecard criterion to check if a string is contained in a set and we'd also like to add suggestions when users enter values into custom fields (so that they enter "Cloud" rather than "cloud"). All of that to say, we agree that there's a clear need for this feature, but just have a different plan --- does what I'm describing sound like it would work for you?
2. Also, unfortunately, correct --- our importers are still quite basic and definitely need some further work. I'll add your feedback to our user stories.
3. Ah, yes. Also, also correct, sadly. We don't have a bulk editor right now, but we do have an API first product, so it's possible to make bulk changes by scripting against the catalogue. I understand that that's not the most convenient path, but it does make it possible while we get more of these features shipped.
4. Quick search works on text custom fields --- so if you create a CF `foo` and set the value to `bar` then search for `bar` your component will appear. What we still need to build is the advanced search filters for custom fields.

Overall, totally valid feedback and we agree with all of it --- it's really helpful to get customer validation of the things that *we also* feel are rough spots, I appreciate you sharing!


Tags: custom-field

import
Sending 0 as value of metric
Asked by Michal Kozlowski:

Hi,

When I send 0 as the value of a metric (using REST API), component page in Compass is showing lack of data for this specific metric. This situation is indistinguishable with metric that didn't get any value at all.


Answers:
author: Jan-Hendrik Spieth
body: [@Michal Kozlowski](/t5/user/viewprofilepage/user-id/5085229)are you trying to populate a custom metric, there? If so, it sounds like the bug that [@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) describes [here](http://%20https://community.atlassian.com/t5/Compass-Alpha-articles/Limit-on-metrics-per-component-increased-from-10-to-25/bc-p/2174200#M188).


author: Jay Gurnani
body: Hi Michal - thanks for reaching out.   
Which metric are you trying to add the the '0' value to? I have tried sending in '0' for 'Deployment Frequency' as an example and the 0 value shows on the UI.
What are the API limits
Asked by Michal Kozlowski:

Hi, we are getting 429 sending data to Compass by metrics API.

What are the API limits?


Answers:
author: Jay Gurnani
body: Hi Michal,  

Thanks for reaching out - the rate limits for using Compass's Metrics API is 100 request per minute. Does this meet your use case or are you looking to make more request per minute?   

Thanks

comments: author: Michal Kozlowski
body: Thanks for you answer. From my experience if you have many metrics (10+) and many services, then sending data periodically can easily exceed this limit.


author: Jay Gurnani
body: Hi Michal,  

Could you please give me some more insight into how many metrics are being sent to how many components? For example is there 1 metric being sent to 100 components every minute? Or is 100 metrics being sent to 1 component every minute? Metric values are stored are stored once per hour on a given component. You can send multiple metric values for a single component, but we only save the latest one for a given hour. We are currently in the process of updating the documentation on [DAC.](https://developer.atlassian.com/cloud/compass/components/push-metric-values-using-a-curl-command/)  

Can you also confirm if you are using the REST API or the GraphQL endpoint? (i.e. using \`gateway/api/compass/v1/metrics\` or \`gateway/api/graphql\`)  

I can increase the rate limit to 200 requests per minute, but I would like to make sure that this will give you enough capacity before you hit the limit again.   

Thanks,


author: Amar Khot
body: The application has rate limiting enabled

Do check the admin settings

<https://developer.atlassian.com/cloud/jira/platform/rate-limiting/>