Resolution in team based project
Asked by Edoardo Landi:

In team managed projects (business/work management type) it is not possible to select the resolution of the tasks (duplicate, declined etc.) and its ok, but I read that the resolution field should be set to "Done" when the card reaches the rightmost column of the board.

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/190030i74BB6BB7F129D99B/image-size/large?v=v2&px=999 "image.png")  

Within the project, however, the tasks remain unresolved.

<br />

![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/190031i84BB784BA500788C/image-size/large?v=v2&px=999 "image.png")  

The problem is that this makes it impossible to filter all the unresolved activities of a user who participates in team and company projects, generally it is sufficient to insert a filter with the condition "assignee = currentUser () AND resolution = Unresolved" but that doesn't work

is there any suggestion? I need to se resolution when task is done!


Answers:
author: Ste Wright
body: Hi [@Edoardo Landi](/t5/user/viewprofilepage/user-id/4190568)

**Edit 29/07/23:**Looks like this has been fixed.

Looks like it's a bug - confirm it impacts you via [JWMCLOUD-180](https://jira.atlassian.com/browse/JWMCLOUD-180)

Your options for now are...

* Use a Software Project or...
* Use a different parameter in JQL - such as Status, or StatusCategory

Ste

comments: author: Edoardo Landi
body: thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) , using status category is a good workaround, even if it is not completely correct (not all states in all projects in the category Done may have to set the resolution, and in this way it is not possible to differentiate the two cases)


author: Trudy Claspill
body: Just to follow up, a fix has been released for this.

<https://jira.atlassian.com/browse/JWMCLOUD-180>


author: Kr?tki Barna
body: Managed to fix it with automation: Project settings --\> Automation--\>Create rule

When: Issues transitioned  
FROM (In Progress, To DO, Test, etc.)  
TO (Done)

Then: Edit issues fields

Resolution

Done

\*Done (if you dont have "Done" resolution type default go to Jira Basic setting/Issue attributes --\> Resolution and create a "Done" type with Description, use as default)

Standard reports work with this solution.

On the other hand it also usefull to do an Automation backwards, when you move a Done ticket back to In progress, Test etc. so the workflow sets resolution back to Unresolved.

comments: author: Allan Bodgers
body: That doesn't appear in Team Managed project.


author: Max Wittstamm
body: Thank you so much [@Kr?tki Barna](/t5/user/viewprofilepage/user-id/5069166) , this helped me a lot.

Thanks and BR,

Max


author: Kr?tki Barna
body: [@Allan Bodgers](/t5/user/viewprofilepage/user-id/5144454) it does, just the way I mentioned above. still using this configuration since november, but you have to make the automation manually.


author: Ron Levy
body: [@Edoardo Landi](/t5/user/viewprofilepage/user-id/4190568) thx, let us look into this further. FYI [@Jane Yeoh](/t5/user/viewprofilepage/user-id/3613944)

comments: author: Sebesty?n Krist?f
body: Hello, it is an annoying bug, so please fix it. Thx


author: Muhammad Nasrul Syafiq Bin Azidin
body: [@Ron Levy](/t5/user/viewprofilepage/user-id/3299200) Still haven't fix it right?


author: Chris Rogers
body: Still outstanding unfortunately


Tags: next-gen

project