youngmon/atlassian-qna huggingface dataset:
Unable to create Issue using free trial (Jira Work Management)
Asked by Mark Daliwan:

Good day, Recently we Installed the trial version of Jira Work Management to test it but when we are trying to create an issue after creating the board we are getting this error. ![error.JPG](/t5/image/serverpage/image-id/169402i96362B054A7B2646/image-size/large?v=v2&px=999 "error.JPG")

Thanks!


Answers:
author: Ang?lica Luz
body: Hello [@Mark Daliwan](/t5/user/viewprofilepage/user-id/4201271),

Thank you for reaching out to the Atlassian Community!

According to the message under the pop up, it seems that it doesn't have a default issue type and on the logs it also returns this error message.

Can you please go to Project settings \> Issue types \> Actions \> Edit issue types and select a default one?

![Screen Shot 2021-11-19 at 13.25.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/170231i1B14783161CE3141/image-size/large?v=v2&px=999 "Screen Shot 2021-11-19 at 13.25.06.png")

Permissions aren't editable on the Free plan, but please, confirm on Project settings \> Permissions if all the permissions contain the "Application access (Any logged in user)".

Please, take your time to test and let us know how it goes.

Kind regards,  
Ang?lica

comments: author: Mark Daliwan
body: Hi Angelica, Thank you for you help. I added a few Issue types and works fine. Cheers!!


author: Mark Daliwan
body: ![Screen Shot 2021-11-22 at 10.34.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/170432i141428076D50635B/image-size/large?v=v2&px=999 "Screen Shot 2021-11-22 at 10.34.20 PM.png")


author: John Funk
body: Hi Mark,

Sometimes this goes away with the passage of a little time. Is it still happening? Does it happen on all projects? Or just one or two?

comments: author: Mark Daliwan
body: Hi John, we had 3 test boards now and the other 2 was created 3 weeks ago but still getting the same error.


author: John Funk
body: Definitely a support ticket then.


author: Tansu Akdeniz
body: Hi [@Mark Daliwan](/t5/user/viewprofilepage/user-id/4201271)

Since it is Cloud version, it could be better to create a support ticket from <https://support.atlassian.com>.

comments: author: Mark Daliwan
body: Hi Tansu, Will do the suggestion. Thanks!


Tags: atl-rvw

cloud
Starting with Jira
Asked by Sindyvand:

Hello everyone,

I am trying to move to Jira but it seems very complicated to get someone to help me set up the platform.   

I have more than 20 users that need to be then working on the platform.

I tried to contact the sale team : no reply, the support team : impossible to set up a ticket.

I was hesitating between Jira and clickup for this matter i wanted to get some help in set up, i can't even seem to be able to set up "under project"

I want my dashboard to look like that

NAME OF MY WEBSITE 1

- Version 1

- Version 2

- Version 3

NAME OF MY WEBSITE 2

- Version 1

- Version 2

- Version 3

Each time i create a new project it open a complete new flow

Kindly let me know what's the best way to get someone helping you via phone

Thanks


Answers:
author: Nic Brough -Adaptavist-
body: I am not sure what you are trying to achieve here.

Jira is an issue tracker, it organises the issues into projects, and the projects define all the config about how the issues are handled (the fields, the workflow, who can do what with the issues and so-on)

As an administrator, you can create the project and put people into them so they can use the projects and issues within them. Project creation can be done via template, so you get a project that is already designed with a purpose in mind, and needs little, if any adjustment to make it work the way you need.

So the bits I am unsure of are

1. "I want my dashboard to look like that"

Jira is divided into projects, so by "website", do you mean "project"? Is it really as simple as a version report you want to see there? Jira does have Dashboards for reporting, so you can do this sort of thing, but it's not too clear what you want on your dashboard.

2. Each time i create a new project it open a complete new flow

Yes, it's supposed to. I'm assuming you mean "workflow" when you say "flow". When you create a project though, you can tick a box for "Share settings with an existing project" - this will ask you for the existing project, and it will use the same workflow as that project (it will also use the same permissions, notifications, fields, screens and the rest)


author: Gaurav
body: Hello [@Sindyvand](/t5/user/viewprofilepage/user-id/4631246)

Welcome to the community!!

From the description, I understand that you need support and guidance for setting up your Jira instance and possible some consulting on how to derive the best value and optimal usage of the platform.

I would suggest you approach the Atlassian Partners in your geography, who can help you with this. The partners can be found [here](https://partnerdirectory.atlassian.com/).

Kindly accept the answer if this helps you.
No sidebar in board
Asked by Fabian Gut:

As a long time jira software user I'm used to viewing and editing issues in the sidebar of the boards.

I have now setup a small Jira Work Management project for myself. When viewing the board and clicking on an issue it always opens in a popup dialog. Is there some way to activate the sidebar for Jira Work Management boards?


Answers:
author: John Funk
body: Hi Fabian - Welcome to the Atlassian Community!

The board for JWM projects has been revamped and doesn't use the sidebar.

You can get something similar by clicking on Issues on the left and then select the Detail View at the top.


Tags: cloud
How can you filter out blocked issues in the dashboard?
Asked by Baruch Lerner:

I am trying to filter out the blocked issues from the different filters in my dashboard.

According to what I understand it should be:

`issuelinktype not in ("is blocked by")`

for some reason, it doesn't show anything for me.

The full formula I'm using:

project in (IT, "DO", DS, QA, "Apps / Websites") AND status in (New, Processing, Review) \*AND Issuelinktype not in ("is blocked by")\* AND (duedate \<= -0d OR duedate = EMPTY) AND priority = High ORDER BY "DS Version" ASC, status DESC


Answers:
author: Baruch Lerner
body: Hey guys,

Thanks for all the help.

Eventually, the solution that worked was suggested by Prince N:

issueLinkType in ("is blocked by")

Save above as filter. Then search the filter as below

E.g.  

```
filter not in (filter1)
```


author: Daniel Turczanski - __JQL Search Extensions
body: Hi [@Baruch Lerner](/t5/user/viewprofilepage/user-id/4440934)

Make sure to include issues without the links as well:

```
... (Issuelinktype not in ("is blocked by") OR issuelinktype is empty) ...
```


author: Curt Holley
body: Couple of things

1. Why the \* characters? (I'd remove those)
2. Do you need to add the other Blocked link type definition? i.e. Issuelinktype not in ("is blocked by", blocks)

comments: author: Baruch Lerner
body: but I don't want to see only the issues that are blocked..

If its an issue that blocks others I do want to see it...


author: Sebastian Krzewi?ski
body: Hi [@Baruch Lerner](/t5/user/viewprofilepage/user-id/4440934)

What is the result that you currently get? Did you check if issues that should be filtered out have more than one link inside?

Seba

comments: author: Baruch Lerner
body: The result I'm getting is - not finding any issues.

None of them have more then one link inside.


author: Curt Holley
body: Are you getting any errors, or just no results?

What JQL are you using now?


author: Baruch Lerner
body: No error, just not results.

What do you mean by "What JQL"? on Jira Work Managment?


author: Curt Holley
body: I mean, are you still using this (exactly), or have you changed it?

The full formula I'm using:  

project in (IT, "DO", DS, QA, "Apps / Websites") AND status in (New, Processing, Review) \*AND Issuelinktype not in ("is blocked by")\* AND (duedate \<= -0d OR duedate = EMPTY) AND priority = High ORDER BY "DS Version" ASC, status DESC


Tags: cloud
How do I remove Jira Work Management from Jira Cloud completely?
Asked by Wesley IMB:

We have installed Jira Work Management. The solution is to light for our requirements. I want to delete / remove it so we don't see it anymore. There are no projects, we have used nothing. It's just still showing up.

How do we undo the installation of Jira Work Management?


Answers:
author: Bassam Gemayel
body: What is the status of this issue? How do we disable Jira Work Management?


author: Curt Holley
body: In the Admin section, go to;

Products/Manage Subscriptions

then click on the ellipses for Jira work management and select Delete.

comments: author: Filipe Dias
body: Hello.

I suddenly started to see the "JIRA Work management" option on the top left corner, as you can see on "workManagementOption.png" picture.

I tried to follow your instructions and can't find the "JIRA Work management" any where.

And as you can see on "ManageSubscriptions1-5.png" I don't have "JIRA Work management" anywhere, so, can you tell if I can disable it from showing on the left top corner as an option?

Thank you vey much in advance.

Filipe![ManageSubscriptions5.png](https://community.atlassian.com/t5/image/serverpage/image-id/183839iD80084370B9C9F1A/image-size/large?v=v2&px=999 "ManageSubscriptions5.png")![ManageSubscriptions4.png](https://community.atlassian.com/t5/image/serverpage/image-id/183840iE6B5980F871A021D/image-size/large?v=v2&px=999 "ManageSubscriptions4.png")![ManageSubscriptions3.png](https://community.atlassian.com/t5/image/serverpage/image-id/183841iC8D5DEF99A4B8AD6/image-size/large?v=v2&px=999 "ManageSubscriptions3.png")![ManageSubscriptions2.png](https://community.atlassian.com/t5/image/serverpage/image-id/183842i84BA65BA2AF9D5A8/image-size/large?v=v2&px=999 "ManageSubscriptions2.png")![ManageSubscriptions1.png](https://community.atlassian.com/t5/image/serverpage/image-id/183843i594783B09C09C65C/image-size/large?v=v2&px=999 "ManageSubscriptions1.png")![Products.png](https://community.atlassian.com/t5/image/serverpage/image-id/183844i806D623C43C5462D/image-size/large?v=v2&px=999 "Products.png")![workManagementOption.png](https://community.atlassian.com/t5/image/serverpage/image-id/183845i067E365B999094F2/image-size/large?v=v2&px=999 "workManagementOption.png")


author: Thomas L
body: Having the same issue.

In our case we were trialing Work Management, but now the trial is done, and Work Management is listed under \[Project Templates \> Products\], but *not*in \[Billing \> Manage subscriptions\]

Is there a way to remove products that are no longer included in our subscriptions from the project creation page? I don't want users to see that option anymore

(Using Jira Cloud)

![wm-in-projects.png](https://community.atlassian.com/t5/image/serverpage/image-id/188713i6C581385A8CD22E5/image-dimensions/313x216?v=v2 "wm-in-projects.png")

![wm-not-in-admin-subscriptions.png](https://community.atlassian.com/t5/image/serverpage/image-id/188714i99EE814A97003894/image-dimensions/280x195?v=v2 "wm-not-in-admin-subscriptions.png")


Tags: cloud
Issue-level security on free plan
Asked by Angelos Fragkopoulos:

Hi all,

On the Jira Work Management pricing page at the section about Admin Controls, states that Issue-level security is included at the free plan.

Description is: "Safe for every type of sensitive work, lock down issues so only specific users or user groups can see and edit information."

<https://www.atlassian.com/software/jira/work-management/pricing>

Is there a way to use Issue-level security on free tier ?

Or is this a misleading typo error on the pricing comparison ?


Answers:
author: Walter Buggenhout
body: Hi [@Angelos Fragkopoulos](/t5/user/viewprofilepage/user-id/4626744) and welcome to the Community!

The documentation (see [this support article](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/)) clearly indicates that issue security is indeed not available on any free plan. I think you made a correct observation about the pricing pages there - thx for calling that out.

I shall pass this on to Atlassian support!

comments: author: Angelos Fragkopoulos
body: Dear Walter,

The issue is that based on the presentation of **features of the official product** (<https://www.atlassian.com/software/jira/work-management/pricing>), we proceeded with the setup of various projects and workflows with the key-driver that we will be able to use Issue-level security ++based on what is advertised++.

Basic Issue-level security is **essential** to even the simplest workflows. We have spent valuable time in order to setup tasks \& subtasks workflows and at the final stage of setting what every user access \& sees, your answer is that the official published \& promoted features are wrong ??

This is not the approach and handling of such issue, we would expect from a reputable software company.

For the record and if you need more info, our instance is [https://adcode.atlassian.net](https://adcode.atlassian.net/).

We can provide any additional info you may require.

Please handle this issue and lets us know.

Kind regards,

Angelos


author: Walter Buggenhout
body: Hi [@Angelos Fragkopoulos](/t5/user/viewprofilepage/user-id/4626744),

I am a volunteer on this Community Platform and not an Atlassian employee, so can't speak on behalf of the company.

The official support documentation I linked in my previous answer is very clear about this. And even on the pricing page, just below the issue security under *advanced permissions* is a clear statement that setting project or issue security on the free plan is not available:

![Screenshot 2021-11-12 at 08.43.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/169054i704C7941656828B6/image-size/large?v=v2&px=999 "Screenshot 2021-11-12 at 08.43.14.png")I have passed your question on as I believe you are right that the information on the pricing page is a bit confusing and was told the team responsible for that page is informed to adjust it.

If you would like to address Atlassian directly, have a look if you can do so through <https://support.atlassian.com/contact>


Tags: cloud
Position of "Linked issue" field
Asked by Dawid Kokot:

Hello,

is it possible to move "Linked issue" field to the right hand side "Details" section (marked on the screen shot)?

I tried through "Issue layout" section in project settings, but I was not able to amend this.

![linked issue.JPG](/t5/image/serverpage/image-id/168338iE06ACD94E90EB362/image-size/large?v=v2&px=999 "linked issue.JPG")


Answers:
author: Jack Brickey
body: No this is not configurable unfortunately.


Tags: cloud
Please see the questions I have added under Details.
Asked by April Bishop:

1) How can I modify the Board under my project?

2) Some assigned Users no longer work for the Company so how can I assign a different User to a specific status column?

3) How can I remove a specific status column that is no longer needed?

4) How do I crate New status columns?

5) Can I setup a meeting with a tech support person for Atlassian that could walk me thru this process and assist with questions?


Answers:
author: Nic Brough -Adaptavist-
body: Ok, so I think there's some confusion as to what a board is here, but let's start with direct answers:

* It depends on the board. If it is a basic Jira Work Management Board, then you don't directly configure it . If it's a Software board, then look to board configuration for a lot more options
* Columns contain status, not users. I am not sure what the question is here?
* In JWM boards, the board follows the workflow
* In JWM boards, the board follows the workflow
* You could raise a support call at <https://support.atlassian.com/contact> and if the issues you are having merits it, they will arrange a direct call. In this case though, I suspect they will refer you to the documentation and the community here before that.

Start with <https://support.atlassian.com/jira-work-management/docs/monitor-your-work-with-the-board/> and then <https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/> for the focus on the columns/workflow interaction


Tags: cloud
Is it possible to restict the history view for some user roles
Asked by Simon Huprich:

Hi,  
I would like to restrict the history of an issue for some specific users / project roles.  
Is it possible to do this?  
Greetings  
Simon


Answers:
author: Mikael Sandberg
body: The short answer is no, you cannot limit who have access to the history view. Any user that can view the issue can also view the history of it.

comments: author: Simon Huprich
body: Hi Mikael,  
Thank you for you answer!  

Do you have any idea how can protect sensitive information in the following situation:  

- We got one issue type where users with a specific project role enter information (some of them are classified).  
- In a specific step of the workflow the issue typ changes and users with a different project role can now see the issue with this second issue type which hides the classified information.  

My problem now is the following:  

I noticed that even if the second issue typ hides the classifed information, there is still a possibility to see it, if the first project role had to change this information using the first issue type. Because then this change (of the classifed information) can be found in the history and - like you already said - everyone can see it.  

Ideas?  
Greetings  
Simon  


author: Mikael Sandberg
body: Okay, so instead of changing the issue type you may want to consider creating a new issue and copy over the information that is needed. By doing this you can keep the sensitive data separate and the only the specific users will be able to see the history of the first issue.


Tags: cloud
Where do JIRA@company.ATLASSIAN.NET go?
Asked by Michal Mulka:

We have service desk and some of the SD users reply directly to JIRA@ or person@ xxx.atlassian.net.  

Can we gain access to the inbox, or redirect/cc to our own inbox?  

Many thanks.


Answers:
author: John Funk
body: Hi Michal,

You will need to setup your mail handler for that. Here are the instructions:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>


Tags: cloud
Transfer is unavailable
Asked by Igor Kats:

Hello! We use Jira service management (in the cloud) and we want to transfer this product, but I see this error:

![Screen Shot 2021-10-31 at 10.58.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/167308iF0074D36DE047D03/image-size/large?v=v2&px=999 "Screen Shot 2021-10-31 at 10.58.43.png") I use a free plan, cloud deployment, and I'm a site admin.


Answers:
author: Jack Brickey
body: Hi Igor. Yes this is not available on Free accounts. Consider upgrading to Standard.

comments: author: Igor Kats
body: Hi Jack! Got it, thanks!


Tags: transfer
Suddenly Can't Edit "People" or Permissions on Jira Work Management Projects
Asked by Stephanie High:

Our organization recently switched our Marketing teams to the new Jira Work Management project templates. We had been running them much like our other projects - adding people to roles and adding them to the "People" section of Project Settings, as well as using Permissions schemes to govern the usage.

Suddenly, last week, we aren't able to do either of those things anymore. I have confirmed that our subscription has not changed at all, we've always had Jira Core Free. Has anyone seen this or know why it would have changed all of the sudden?

Screenshots of the messages we're getting:![Permissions Scheme.png](/t5/image/serverpage/image-id/167485iD11794B4F84131C0/image-size/large?v=v2&px=999 "Permissions Scheme.png")![Project Settings_People.png](/t5/image/serverpage/image-id/167486i4B23105951CEDD27/image-size/large?v=v2&px=999 "Project Settings_People.png")


Answers:
author: John Funk
body: Hi Stephanie,

I can't speak to what it was like before for you or when, but the Free version of Jira Work Management will definitely not let you change permissions.

comments: author: Stephanie High
body: The strange thing is, we are paying for Jira Premium, which should include all the Core features based on my understanding? I have put in a support request to try and get more insight. I appreciate your response!


author: John Funk
body: Your question above under the Product Plan on the right side says Free. Maybe this is a different account you logged in under.


author: Stephanie High
body: Thank you! I got with Jira support and it turns out we did have a duplicate Jira Core Free subscription somehow. Once I deleted that, everything went back to how I expected it.


author: John Funk
body: Sounds good - glad you got it figured out!


Tags: cloud
Modifications in tickets not saved
Asked by C?line AUDARD:

Some users of my organisation have the feeling that they done some modifications few times ago on tickets (file attached, comments, details,...) but they have not been saved.

So they have to redo the job.

Are you aware of some typicals situation that may be involved ? I think about users working at the same time on same tickets perhaps. Is there other situations?

Thanks in advance for your help.

Best regards


Answers:
author: John Funk
body: Hi Celine,

I am not aware of instances like that. They can do a quick check after that save it by just refreshing the screen. Also, they should provide you with details whenever that happens and not just "feelings" :-)


Tags: cloud
Email Request option in Jira work management Projects
Asked by sangeeth Tom Varghese:

Is there an option to create issue through email in Jira work management projects same like service management.


Answers:
author: John Funk
body: Hi [@sangeeth Tom Varghese](/t5/user/viewprofilepage/user-id/4614458) - Welcome to the Atlassian Community!

Yes, you should be able to do that. Here is guidance:

<https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>

comments: author: Richard N_
body: I created a Work Management project using the Task Tracking template. I am looking for any section in the project settings with "Email" just as it is used in JSM projects but I cannot find one.

In what project settings section for a work management project do you find email settings?


author: John Funk
body: Hey Richard - It's always best to create a new question. That way more people will see it and can respond with answers tailored to your situation.

Having said that, there is no Email Settings for JWM projects like JSM projects. That functionality is not built-in. You would need to follow the link above for normal email submissions to create tickets like with Jira Software.


Tags: cloud
Is it possible to control the access of timeline viewing in Business Project?
Asked by Mojammel Hossain:

Is their any way to prevent particular users from accessing the board/timeline/calendar inside a business project? I can configure the issue security level to show only his/her issues in the timeline/board but just wanted to know if there are some other ways


Answers:
author: John Funk
body: Hi Mojammel - Welcome to the Atlassian Community!

No, there is currently no way to control access to the features themselves.


Tags: cloud